JustFab Reviews

I did a Google search of this company and there is a reference to previous unsatisfied JustFab customers as "dummies". They say that people aren't reading the "fine print". This was not the case for my daughter. She joined, didn't like it and then called to cancel her membership. And even though she cancelled, they continued to debit her account. Several unsuccessful phone calls later, we had to consult the Better Business Bureau for assistance. And they (the BBB) were wonderful! They assisted my daughter in getting her $360 back. Perhaps someone else out there may choose this as an option if you are having difficulty in cancelling the unwanted membership and also in getting your refund.

There is nothing fair about this situation! I bought one pair of boots and yes, I did read all the fine print at the bottom of the page. I did exactly what was written. I unsubscribed at the bottom of their site as per instructions, then tried to phone them (according to their directions to call and say I was cancelling after I unsubscribed). I was put on hold for the first 15 minutes, then finally went to speaker phone for another 1 hour. No answer. I then unsubscribed the next month - exactly the way I did on my first attempt. I also called them. I was put on hold again forever and finally gave up. The charges still showed up on my bank statements.

People who are complaining really need to read before they place orders with a company they are unfamiliar with (always look up reviews of other people before ordering!). Fortunately, I follow my own advice and had a wonderful experience. The only reason that I didn't give it 5 stars is because it was kind of a pain trying to cancel my membership after I made my first purchase (simply because they try so hard to get you to stay). I also went online afterwards and logged in and chose the option to "cancel membership". A month hasn't passed yet, so I'm hoping to god that they don't debit my account after double cancelling it, but I'm confident they won't.

The items are garbage! I ordered once which made me a "VIP Member," which means they will charge you every month unless you skip the months. I had no idea what was going on until I saw the charges on my account. They would not give me a refund so I had to place another order to spend the "credit" on my account. I just cancelled! Stay away from this company!

I am always the person on the side of the "little guy" and rarely give corporations the benefit of the doubt, but I find it slightly absurd that this many people are posting consumer complaints about illegality, being robbed, JustFab losing customers, fighting 4-8 months worth of $39.95 charges, etc. Folks, this is a subscription website. It is the age-old format that magazine subscriptions and other such services/companies (Proactive, anyone?) have been using for decades. Once you sign up to receive something, you are defaulted to a monthly subscription until you say stop.

I created an account as well and did not fully understand how it worked. After realizing that I had been charged on my credit card for three months in a row ($120), I called and tried to cancel my membership. I asked if I could please get one month returned to me because I did not understand what I was signing up for. The girl cancelled one month's charges and I agreed to use my credits on my account before cancelling. When I called back to cancel my account, I was told that I wasn't allowed to cancel my account because by reversing the previous month's charge, I had agreed to stay on with JustFab for at least another month. Each time I called, I was on hold for 45 minutes or longer. Finally, I got through to someone in the next month and cancelled my account. Unfortunately, I am still being charged on my credit card even after cancelling my account. I am so frustrated and I would recommend that no one use this service. I even cancelled my credit card and got a new one, and they found a way to charge me still. It makes me sick to think that a company can do this to someone.

As everyone has said, it is not clear that you will be charged every month. You have to read all the fine print but they should be required to make it evident when purchasing. Furthermore, I have been unable to reach anyone when I call in. I just held for 24 minutes to be disconnected while trying to cancel. They will not allow you to cancel any other way. I will be looking in to opening/joining a lawsuit.

I can't believe I thought this company held true to their low prices and excellent service. I got charged for 4 months ($120!) on a site which I only bought one pair of shoes from. I was on the phone with someone for 20 minutes trying to cancel my membership because she tried to explain to me all these great deals that they had for members. After taking $120 from me, I don't ever want to trust or buy anything from a company like them. Sucks that Kimora Lee works with them. Absolutely absurd.

I was billed by JustFab even though I did not agree to terms and agreement and did not proceed with my order! I was looking to purchase some boots. I was going through the process of purchasing until the end when I read the terms to which I did not agree with. I did not click "I agree" and cancelled the order immediately, meaning I did not proceed with the checkout. They still charged me. Customer service there said now I have to send back the boots when I receive them and call back to get credited and cancel my account. I'm sure that will be a piece of cake, right? They bill me even though I don't finish the transaction, nor agree to the legal part, and it's my problem?! Do not ever shop there.

Like everybody here, they took money from me every month! I tried to call and I can't have it back. I am so pissed. I have other things to do than to go on that stupid site every month to skip a payment!

They are thieves! They are going to charge your account without you knowing! Who does that? As everyone else here, I was charged too. Their scheme of every 5th of the month that you have to skip, otherwise you will be billed, oh please! I can only be charged if I purchase something. This JustFab should be stopped! Anyone knows how to contact higher authority to complain this scam company?

Don't buy from JustFab, or they will automatically make you a VIP Member and then charge your credit card $39.95 a month. I learned this the hard way, and I am very disappointed. I loved the boots I bought from them, but I cancelled my JustFab account when I got an email saying I'll be charged $40 a month unless I continually tell them not to by the 5th. Plus, you have to call them to cancel and talk to a representative who will try to talk you out of cancelling. Very irritating. There are plenty of other shoe stores to chose from.

I am so happy to read that there are more people out there like me. I am fighting for 8 months of credits stemming back from 2011. I heard about these really cool shoe websites and visited JustFab because of Kimora Lee. I ordered a boot and found their shoes aren't comfortable, so I forgot about them and went on about my life. I checked months later to find that every month I was getting a charge for $39.95. I called throughout the course of last year, off and on, and I wasn't able to get the early credits credited. I am now at the stage of getting 4 months of credit with 8 more to go. I told them today that I am done with them borrowing money from me and I wanted it back.

They offer a great deal on their products for your first purchase. On their site it says, "Free to join, no obligation to buy." This is located under Member Perks. How is what they are doing free to join and no obligation to buy?! They are playing with words and not being honest to their customers. Because the next month, they charge you $39.95 for being a member! How is that a membership perk? In the fine print, they have you agree to the purchase, which I think most of us think it says if you damage it, you can't return it. But that is not what it is. I admit I was dumb for not reading the whole thing but this needs to be stopped! Something needs to be done so that no one else has to be scammed.

Like everyone who is complaining about this scheming website, $39.95 was automatically debited from my account on the 5th of last month because I unknowingly "forgot" to click "skip this month". I was upset but then I just thought I would wait for a sale because I know they occasionally have the "buy-one-get-one-free" sale. After putting 2 pairs of shoes into my basket, I went to check out and a message came up that said you cannot apply my own $39.95 credit for this sale. You either must pay $39.95 cash or use your "credit" for one pair. I am livid.

I had the exact same experience as everyone else. I ordered a pair of boots in October, got them on time and they were what I expected for $29.99. The problem was that I noticed on my last credit card bill that I had been charged by JustFab $40 in December and I had no idea what for. I checked my old bills and noticed the same thing happened in November. My husband called them and they told him he can cancel my VIP membership (needless to say, I didn't actually signed up for one) but that they already charged our credit card for January and that I will lose $120 if I cancel my membership now. I think that what we all need to do is write official complaints to the Better Business Bureau and to California's State Attorney General. The more complaints they get, the better the chances are that JustFab's license will be revoked. What absolutely sickens me is that their target group is obviously women with lower income and they are shameless about stealing money from them. I lost $120 and that is a fortune for me, a student with a part-time job.

No one reads the fine print(!) because no one assumes that a company is going to continue charging you $39.95 and notify you after they have charged you. People don't like to be charged for something without being told! They clearly are not paying attention to customer satisfaction because they need to change their policy. Never again!

Like many of you on here, I too had a similar experience with Just Fab. Their gimmick is the 5-day opt-out period, in which you are automatically charged $39.95 if you do not skip the month by the 5th. Sadly, a member is put through this vicious cycle each and every month unless you cancel your membership. Cancelling a membership is no easy feat either because you are required to call customer service to do this. It seems every time I have called to cancel, I am on hold for twenty minutes before finally hanging up. Then when I finally get someone on the phone, they try to convince me to keep my membership or a supervisor is always too busy to get on the phone.

I went on the website to make a one time purchase. I never realized that it was a membership and I was going to be charged $39.99 monthly. I called the customer service and was told that membership is free and that I was given the option to select what I wanted and I did not select any order merchandise, but I was still charged $39.95 every month after my purchase in October. I did not select what I wanted but was still charged $39.95. For what? I have no idea. This company steals from the customer. Be aware. Do not order. Please review every online website before you enter your debit card or credit card information and make purchases.

JustFab just does bad business and that's it. I bought one pair of shoes from them back in October because they were running a 50% off sale and the low price pulled me in. I had never purchased from their site before and never will again! It is extremely deceiving how they automatically sign you up for a monthly VIP membership that charges your account $39.95. I know I should have read the "fine" print better but I think they know that most people don't and that's how they get you. I buy a lot online but usually from reputable companies (Nordstrom, Amazon, etc.) and I have never had this happen to me.

Seriously, stay far, far away from JustFab. They make it nearly impossible for you to cancel. I bought a pair of boots on sale, figuring I could just cancel. Wrong! It turns out the only way to cancel is by calling a number. The first time I called, they were closed. Then before I knew it, it was the 6th of the month, and I had been charged $40. I called today to cancel, waited on the line for twenty minutes, only to be told that if I were to cancel before I used the "credit", I would be forsaking the $40. What?! What a horrible, sleazy service. And seriously, their selection is tiny, their styles lean towards trashy, and anything that's vaguely cute tends to be out of stock. Just stay away. It's not worth the hassle.

The owners of justfab.com are pretty dumb. I purchased once from them and I was actually satisfied with the product and shipping time. Then, they messed the whole thing up with their obligated "VIP" service. I saw it right away on my credit card the month after my purchase. I tried calling, emailing, and chatting. Nothing worked. I got billed again on the second month after my purchase. That was it. I called my credit card company, got reimbursed and cancelled my credit card. I'm angry because they have potential but now they are barred from my list of online stores. How stupid can you be to force your clients like that?

Well, reviewers, it's now 2013 and Ms. Simmons is still being allowed to scam folks out of nearly $40 monthly on what is probably an astronomical scale! I, too, was dumb enough to make a purchase from "Just Fab" back in the first week of December and now they tried to charge my credit card again when I bought nothing else! I guess we're supposed to pay for emails now. I really love the boots I did buy but not enough to pay for them forever. The complaints I've read are very true. I wasn't told of any monthly fee. However, I keep only one credit card for online purchases. I don't keep a lot of money on it, and I have text alerts set up to notify me of charges to it. So when they tried to get my $40, they got zip and I was alerted of the scam and promptly called their customer service and removed my subscription (that I never asked for in the first place). I think little Miss Lee should get a real job and stop robbing people!

I ordered two purses and a pair of shoes. I have not even gotten them yet, and I ordered over 3 weeks ago! I tried to cancel membership on the website, but since I am a VIP (like everyone else), I had to call the number. I tried last night, was on hold for an hour. I finally got through to someone early this morning. The lady just gave me the runaround (telling me I could not return items now that I ordered, how great the sales are, blah, blah, blah). She finally cancelled my membership. Do not join this shoe club!

If you want to cancel, you are required to do it by phone. I've spent several minutes on hold three different times before getting someone. And, because I have an exchange in process, I can't cancel without getting stuck with the shoes if they make another error. They will only accept returns from active members. The person on the phone tried to say that it was to make it easier on the warehouse. Don't insult me. It is quite obvious that it is part of their labyrinthine policies that keep you on the hook for as many months as possible. No matter how tempting the intro offer, do not join JustFab. You waste far too much of your time trying to cancel.

I made a purchase of shoes under two of my accounts there. I checked my bank account two months later and ** I was charged under my two accounts for two months - $39.95 each which made $160. I should have never spent $39.95 to be charged $160. First off, I didn't choose to be a VIP and they charge people $39.95 monthly for that? What a **. Second, they can't give people refunds because we agree the terms or whatever. They should have made clear terms where we can clearly see it. Who reads all those small lettered terms?

I admit I should have been smarter about making an online purchase and read all of the terms and service, which I usually do look up reviews. But honestly, all the ones I saw were quite positive but none really mentioned that it was a subscription service. No, I am not making a complaint about them charging me $39.95 for nothing but their misleading concept just like most of you agree upon and also their horrible service on the phone and e-mail. First, yes, they should make it clear to everyone that this site is a subscription site and constantly remind people through e-mail about opting out, which I was not aware of because of no reminder and the unclearness.

I canceled my account right after I ordered something because like everyone else, I had no idea that they charge monthly for buying nothing. The first person I talked to was nice and canceled my account with no problem. Then I found out I can still log in. Pissed that it wasn't really canceled but they canceled my order and I can't buy anything but it still said I was a member, I called to ask why and the woman was completely rude. She told me it's canceled because I can buy anything and kept avoiding my question about why it still says I'm a member. And then I asked to talk to a supervisor but she was just too busy.

This company is like a blood sucking vampire. They do not respond to email inquiries and they could not be contacted through phone call, which they said is available 24/7. Live Chat is always off. I am trying to cancel my VIP membership which I don't think I requested. Anyone knows the way I can make them to cancel my membership?

JustFab.com - Like others, I was unaware that this site charges your credit card a $39.95 every month for a 'VIP membership' from the moment you purchase an item. I have purchased a lot of things on the web over the years, but this is the first time I got suckered into something like this because most businesses actually want your return business. I don't think the folks at JustFab really care as long as you make an initial purchase so they can try to take as much from you as they can before you realize what's going on. I saw an ad on FB for boots for $39.95 and went to look around. They didn't seem to have a very large selection and it seemed like most boots were sold out in my size.

Don't become a victim of JustFab. They put in very fine print that you are left holding the bag if you don't purchase anything from them on a monthly basis and that they continue to charge your credit card for $39.95 every month. This is ridiculous. Their shoes are gross and too tall, stripper shoes! The bags are substandard and who wants to buy accessories for damn near $40 a month! Plus, when you call to cancel the account, you will be on hold for over an hour so be prepared to hang in there. I'm sure they're waiting for you to hang up and forget about the upcoming month so they can bill you that dreaded $39.95 but I'm going to wait them out.

I think giving JustFab one star is very generous. I have had nothing but a negative experience with JustFab. I ordered from their site once, three months ago and it has been a continual drag-out battle to cancel my membership with them ever since. Once you sign up, they will not let you cancel your membership and if you forget to log-on to their site and skip making a purchase that month, then you will be charged $39.95. You have to call their store to cancel your membership and I have been put on hold every time I've called for over an hour.

I'm a seventeen-year old girl who loves shoes. When I heard JustFab was having two for $39.95, I joined and purchased a pair of shoes and a handbag. The handbag was great; however, the shoes were too tight and way too tall. I no longer wished to be associated with them, so I added them to the spam list of my email account thinking that would be the end of my experience with them. Boy, was I wrong. Five months later, I heard they were having this sale again so I got on the website to see if there was anything I wanted. When I got there, they made me log in, and on my account profile, it told me I had five credits. I had no clue what that meant, but after some research, I discovered this meant my mom's credit card (I used her card because I'm 17 and I don't have one) had been charged $39.95 on five separate occasions! I was furious! I tried to unsubscribe online, but since I was a VIP, I had to call them to do so.

Swagbucks offered 1,015 swagbucks if you did a BOGO on JustFab for $39.95. I'd seen their commercials and honestly, I'd never really been interested, but I thought I'd take a look. I took the fashion quiz and got the pop-up about getting my first pair for $19.95. I looked around the site for a few hours. It took that long because every pair I somewhat liked (liked enough to spend money on) was Out of Stock. So I gave up on shopping and thought maybe I'd find something later I liked. Plus, I had a bad gut feeling about the company the whole time, just a sinking feeling.

JustFab are criminals. Their website is not selling products but collecting credit cards and debit cards. Wells Fargo denied my claims because they listened to this ** scumbag explaining that their customers signed up to their policy and bank has nothing to do with it. Life is so tough and it's hard to earn money. This ** JustFab website are professional criminals. I wish they are the ones who got massacred, not the innocent children from Sandy Hook Elementary School in CT.

I visited this website and created an account after seeing an ad on Facebook for "2 for $39.95 boots on JustFab.com." What I was really doing, unbeknownst to me, was signing up for a $40 monthly membership! After I bought the boots (big mistake not to do this before the purchase), I checked out some reviews I found searching on Google (the ones on their site are FAKE). I found out that I didn't really just buy boots for half off, I signed up to pay $40/month to shop on this site. With all the free shopping sites out there, who in their right mind would pay to use one?! Well one review on this website said that the customer called her bank and had the charges noted as fraudulent. So, I did the same thing. My bank refunded the charges and cancelled my card for me right away so they couldn't charge me a dime. Oh, and they will never answer the phone. Kimora, this is horribly deceitful. I don't know how you sleep at night.

I have been having the same experience with all these people here! Even returned products were not refunded. I have no products with me but they have charged every month. We need to sue this company.

Not so JustFab. This company is absolute **. They charge your bank account recurring. They refuse to give your money back and when you try to cancel your membership, they tell you that you cannot use the money they've already charged you - if you do cancel. Trying to get this company on the phone or online chat is ridiculous. The product quality is horrible. You do not want these shoes. Shop elsewhere!

There is a reason why 86% of the consumers ordering from JustFab are angry. The owner, Kimora, who is already extremely financially comfortable, thought it would be a great idea to start a cheap shoe company and scam consumers into thinking that, not only are they getting terrific shoes, but also charge them for using the site. My family does a lot of shopping online for convenience but never came across a website that charges a monthly fee for the sake of greed and with extremely rude and unpleasant customer service reps. While speaking with one of the reps, the rep decided to tell another employee that she is "ready to go off on this ** (which was me)" while I was sitting on the line listening.

Do not order from JustScam, I mean, JustFab! We ordered shoes, which are $39.95, and got scammed another $39.95 for membership fee that I was not aware of! Apparently, there is a scamming clause somewhere in the easy sign up. Why in the world would I want to pay $39.95 for shoes and another $39.95 just to use their site?! It's absolutely insane! I am contacting the media to have them do an investigation on these greedy JustFab owners!

Don't order anything from JustFab.com. They will take your payment info, will have some buried clause to sign to membership and start charging $39.95 every month. If you call them, they say they have very strict policy, can't refund money but will ask you to use credits and order something.

This company is a scam, horrible customer service, shoes are never the true size. I am currently stuck with 4 pairs of shoes I cannot fit, two of which I am still within its 30-day return policy but I can't seem to get a live person on the phone. When I reached what I thought was a live person, after being on hold 25 min., she asked me my first and last name 5 times. After getting frustrated, I stated that I've given her my name several times. This person proceeded to say some gibber and ended the call.

They will charge you $39.95 after the 5th of every month unless you log on to your account and skip that month. It is also non-refundable. Do not order from them!

Thieves! Do not buy from this website - they charge you by default $39.95 without informing you even (you can see it in the terms and conditions). Do not subscribe to this website. They are such unethical people ... They have charged me $120 so far and I just realized it. Arghh!

Like many others, I was fooled by JustFab. I purchased a pair of shoes on Oct. 9th, unaware that I was signing my life away to the devil. The shoes were subpar, but I kept them anyway and decided to cancel my membership. I just skipped the month of Nov. because the hold time was outrageous and the live chat is always closed. I made a note to call before Dec. 1st to cancel my membership. One November 30, I finally reached an agent, Jennifer, after holding for 45 minutes. She was nice until I told her I wanted to cancel. She then began hounding me trying to get me to stay.

They forced me to say, "I would give JustFab another try" to get my $40 back. What a scam. The person helping me talked so fast I couldn't understand her. Now I have to call back and cancel. I was on hold for 16.5 minutes. It's very frustrating. They wanted me to have a just fabulous experience. What the heck?!

Finally after almost 15 tries I was able to reach them, however, the wait times are insanely long and the song they play is so annoying. Please change that song.

Do not purchase. I've had an account since October and have been diligent about going online to skip months. I did skip my month on 12/3. On 12/8, my account was charged (unnoticed until 12/10). I spent 50 minutes on hold to never speak to anyone. I've been trying to live chat for the last hour (it didn't even open up until about 1PM). Just avoid doing business with them. Now I have to get a new debit card and have my bank refund me as I don't see them ever issuing me a credit or even answering the phone.

I'm definitely not the first to complain with deceptive practices of JustFab, just Google it and it pops. I should have Googled complaints before buying from this site and giving them my card info. Do not buy anything from this site unless you like to get charged a membership fee of $39.95 per month. Product quality is below par (well, it's cheap). Customer service is horrible - you can't talk to anybody even if they advertise a 24/7 live customer service. Bad, bad, bad. I have to cancel my card for this.

I called last month to cancel my account. The woman that I spoke with told me that I needed to use my credit prior to cancelling and then she apparently never cancelled my account. So again this month, I saw the charge coming through, and had to call to cancel again. I sat on hold for over 30 minutes. Then, they spent another 20 minutes arguing with me that I could not have called last month because no one made any notes, and finally I had to yell at the woman to just cancel my account. I was on the phone for over an hour before the account was actually cancelled.

I received shoes that were a whole size too big, and were poor quality that did not match the picture. Getting anywhere to cancel the membership is nearly impossible. The phone service are a bunch of people who hassle you. So I simply just delayed my membership for a month which means you will not get a charge. I still got charged 40 dollars and it wasn't even added to my account; it just went nowhere. I will make sure to spread the word of this horrible company. It's the worst ever!

I ordered shoes and did not read all the fine print. I will take responsibility for not realizing I would be automatically signed up for a monthly membership. However, it has been 3 weeks and I am still trying to cancel my monthly membership. I have called 4 times and have waited up to 30 minutes without speaking to anyone. I have sent 2 emails, which the website states will be responded to within 1 business day but have yet to receive a reponse. I skipped November without a problem but I skipped December as well but was charged anyway. There are too many other shoe companies out there to have to deal with the poor customer service of Just Fab.com.

I have been trying to call the company since November 28th to cancel my membership and then I tried emailing them several times. So yesterday, when I saw my account had a credit, I was like crap. I just went ahead and ordered another pair of shoes as a Christmas gift for someone since I know my cousin lost her money when she canceled. I emailed them three times today. Maybe someone in that company will contact me.

So, I remember very nicely I clicked the Skip Month button but they charged me on the 6th of December. I called them on December 6th after a hold for about 20-30 minutes. The lady told me this is going to be my courtesy refund as this was the first time I was requesting it. She explained how to skip a month properly next time and call them before 5th if I don't see Month Skipped written after skipping the month.

Does not deserve a star at all - Do not think about getting anything from there! You will regret it! This company is horrible. I was well aware of the monthly subscription and that you have an option to not be charged this month. I pressed "skipped this month" twice and they charged me and refused to refund. If you cancel your membership you lose your money; WTH?

I'm so disappointed in all the YouTube Stars who are endorsing this scam site. First of all, they sell extremely inferior quality items. Secondly, I've encountered so many problems just trying to get one pair of shoes. First, I ordered a pair of shoes - no problem. I got the shoes in a week. However, one of the shoes gave me a terrible blister and ripped my skin off. They let me return that pair of boots for no cost as it was not my fault the shoes had something in the stitching that cut me. So I did a live chat with one of their employees who happily obliged to my new order of a purse. However, they would not ship out the replacement item until they received and processed the return item. When that happened, however, the purse that was put on hold was sold out. So they cancelled the shipment and issued me $19.95 store credit. I paid $21.50 for my first pair of shoes because a tax is applied.

Avoid JustFab. I noticed so many people are super angry going through the same problem as I. We're all signed up for an unaware monthly charge. They are so tricky and will lose so many customers. Their customer service call center sucks **! I wish their business dies out because that's what they deserve for scamming people!

This website is such a scam! They charged me for $39.95 for buying absolutely nothing! Apparently, they charge you monthly to be a member!? First of all, this was never anything that I read while signing up! Not even in fine print! Their customer service is horrible. I've been calling all morning for about four hours now! Four hours and still no answer! I want my money back and I want to cancel this! Can anyone help me please?!

I ordered a pair of shoes from this JustFab site for the first time and I am very disappointed that they charged me an extra $39.95 every month unless I skip the month. They hide this information very well while being legit about it. No matter how hard you try, they will not give you your money back. I am a student, new to online shopping and am very angry that this has happened to me.

I was guaranteed a refund by this company on Nov. 6th and it is now Dec. 6th and they have yet to give me a refund! I called three times and they have yet to resolve this and they kept telling me it was my bank. Finally, I had my bank and JustFab on the line at the same time. The bank specifically told them it had nothing to do with them and just as easy as JustFab pulled the money out the account, they could return it just as easy! Now, they have taken the credit off my account but they never refunded me the money! So where exactly did my money go?! Scammers!

This company hides in the fine print that they will charge you $39.99/month to get "VIP treatment" unless you opt out within a certain time frame. When they ask you if you want to sign up, it does not clearly state that you will be charged the monthly fee. Instead, I discovered it when I checked my account statement. I had to wait for 15 minutes before my call was answered due to an "unusually high volume of calls" (which is "unusually high" regardless of what time or day you call), after which it took several holds and arguing to get the manager to refund my money. Then the product broke, just after the 30-day return period ended. All over the site, they advertise "free shipping and easy returns," but only for a limited period of time. Again, I had to fight to get my item exchanged because they would not refund my money (which they will only do so after charging a $5 "restocking fee"). These people have tried more than once to pilfer money from me. Do not shop with them. I feel like a fool for doing so.

JustFab is a travesty. It's unfortunate that innocent consumers who work hard for their money are being conned out of it, thinking that they are just visiting a shoe shopping site and making a simple purchase.

I ordered some shoes online on this past Sunday, and they sent me an email with a FedEx number to track my order. Well, the number did not provide me with tracking information. FedEx system stated that there was no information in their system. I thought "Hmm, that is weird because how can you provide me with a FedEx tracking number, but no tracking information?" The representative communicated to me that they ship the items to FedEx, who in turn delivers them to the post office, which will deliver my package. I have never heard of anything so crazy before in my life! So, I asked her, "So when can I expect my package," and she told that there will not be a delay, because she sees in her system that FedEx just hasn't updated their system with my items yet. I asked her, "After 3 days they have not?" None of this makes sense to me.

I wanted to cancel the membership I had created for me and my daughter because of a job loss. First, they keep telling me my last name was wrong (no, it wasn't. Thank you), then kept trying to talk me into staying. I finally just said, "No, please just cancel it and stop asking me questions." I received, "Ma'am, I'm just asking you yes or no questions. You could be polite and answer." You guys could stop with the 100 questions and cancel like I asked. I don't have money or a job. I was treated so rudely on the phone and they won't let you cancel online!

I was quite happy to see the commercial but never realized, as were many other unsuspecting consumers, that this was a membership site. Times are tough for all of us and I think preying on the innocent is wrong and diabolical. They don't tell you it's a membership until after you order and submit your credit card information. I was shocked and sick once I submitted my order to see that I would be charged monthly $39.95! Even if I don't buy a thing! How is this legal? Anyways, I immediately called (and waited for a rep to answer) on my cell phone for 45 minutes. All the while I am visualizing my minutes being sucked up by these swindlers! Not only are they basically raping my credit card, they won't be happy until they also take my cellular minutes!

After joining the website, I was never told that I would be charged $39.95 monthly if I didn't purchase anything. After being charged the first month, I spoke with one of their "consultants" who told me I only need to visit the site between the first and fifth of the month in order to waive the fee. However, after being charged a second month in a row, I come to find out that you need to select "skip the month," which is near impossible to find on their site. I have never been more dissatisfied by a company before. They abuse the relationship they have with their customers and have terrible quality products as well.

Yea, there is fine print somewhere on the website telling you exactly what they do (it is hard to find, trust me), but the inventory is of subpar quality and the customer service is terrible. They charge your account every month and you will quickly build up a number of credits that you won't even want to use because the selection is not great. And don't even bother trying to get a refund - no matter how much you complain or how unhappy you are, they will not give you your money back. You are just stuck buying something else on their website. Apparently at JustFab, the customer is not always right, and moreover, taking money out of your customers' accounts every month with poorly advertised disclosure, and offering poor quality merchandise, is completely ethical and considered good business.

I fully understand that these $39.95 charges are in the "fine print". Well, guess what? I never saw them. And come on, seriously, the best way to lose customers is to pull ** like this. This company is a scam. They will charge you $39.95 a month without your permission, and they’ll take your money if you try to return shoes. I had a horrible experience with this company. I bought shoes; they didn't fit. So I returned them, and they gave me a 'credit' on their site. After a long battle, I convinced them to give me my money back, which they did not even return to me in full because of "special charges". I cancelled my membership, which took about half an hour because they tried so hard to get me to stay with them (are you kidding?), and I am now considering contacting the Better Business Bureau.

I signed up for my girlfriend and didn't check my statements and skipped over her emails until today. What was a small purchase rolled over to over $200 that I would have spent on a better retailer like Aldo's. The shoes look cheap and aren't even that nice. I admit to not completely understanding or just skimming through the agreement, but didn't opt in to anything. Now someone said those of us who were charged are stupid, but on the other hand, this is not how you build consumer trust (by making a confusing and legal, but shady agreement that takes our money).

I had the same situation as most of the other consumers here. This company charges me $39.99 a month without my authorization. I brought two shoes from this company, and I returned one of them (because the heels are not balanced at all) a month ago but still did not get the refund. I was also so angry when I saw the charges on my credit card, because they did not even tell on application that they have this kind of monthly membership fee. So I called them numerous times, but no one was answering the phone! After I kept calling and waiting on their telephone line for 30 minutes, I told them that I want to get the money back and cancel the membership. They said that the money is not refundable and it becomes a credit! This is so ridiculous! I have my right to choose which company that I do business with, but not they! This is a horrible company that I never want to come back to again!

I am filing a complaint with BBB for JustFab's business practice. I had the same experience like most of the user reviews here. JustFab charges my credit card $39.95/mo automatically and tells me that money goes to a non-refundable store credit (which is equivalent to forcing me to buy stuffs from them!). I got my credit back and canceled my membership after an hour of conversation with their representative (not a pleasant conversation at all).

I just tried to cancel my membership and like the other reviewers, was not allowed to cancel until a million questions were asked trying to get us to stay. When I tried to say "No, thank you," the rep talked over me and continued to ask question after question. I got frustrated just trying to say a simple, "Please cancel my membership" and the rep proceeded to tell me to not yell at her as she is just trying to do her job. Um, I was not yelling at all, but was just a bit frustrated having to say "No, thank you" about 12 times before they would let me cancel! Do not give your money to a company like this, please! Horrible company!

My wife ordered two pair of shoes from them about 2 months ago. Not only the quality was cheap, we also started to see some unauthorized charges from them on our bank account. My wife called countless times, but these folks never want to solve the issue. Stay away, please. Our next step is to use the legal system.

I tried to cancel my membership. But after being offered a bunch of offers, I explained that I really wanted to go through the cancellation. The rep spoke over me and said that I had to listen to it all if I wanted to cancel my membership and that if I didn't have time for it, I could call back. How rude, especially after waiting over 30 minutes to speak to someone. I'm so happy I canceled, and I suggest you guys to buy your shoes from other companies like Naturalizer with more comfy shoes and better service!

I had cancelled my membership in September 2012 due to lack of work. I did the correct way of canceling the account then called by phone to cancel. All was good; they gave me a credit. I received the boots and I loved them. I looked at my statement for November and I noticed they charged my credit card at the end of October after I already cancelled and they tried it again in November. I had caught that one and called my credit card company to cancel the transaction in time. So I waited on hold for 30 plus minutes to get a real person. After talking to her and explaining I could not afford the 40 dollars a month at this time, which I already told them back in September, she told me, “Fine” and that I had a credit to use from the month of October, which was already off my credit card.

I had gone on JustFab to order from their 2 for $39.95 sale that I saw on TV. These people never mentioned their policy on TV or even on their website for that matter. Anyways, I got an email one day telling me I had 2 credits. When I went online to redeem my credits, everything went through smoothly until the next day, my father was pissed because he was just charged $39.95 for no reason. I was furious and decided to call JustFab, demanded a refund and the cancellation of my account. After keeping me on for half an hour, I finally got through to a representative. I requested a refund and she said she couldn't do anything because you can't refund a store credit.

Well, I had seen commercials everywhere for all of these cute shoes that I could buy pretty inexpensive. I'm a college student with a part time job on the weekends so I thought, oh buying a nice pair of boots would be a splurge on myself for the first time in awhile. Wrong! For starters, the package took a week and a half longer than it originally said it would but I didn't need these for anything specific so I remained patient. I was so excited when I saw that the boots had come in. I opened them as I ran up to my dorm room. Disappointment was written all over my face. I had ordered a light tan pair of boots that were shiny. The boots I received were more of a dull gray color. And I thought, "Hmm, this doesn't look like what I ordered." But when I tried them on, I figured, "Hey, I just spent twenty bucks on these. I may as well wear them occasionally and they aren't horrible." But they did look much cuter in the picture.

I ordered on Justfab.com, because of a $19.95 sale that they used to reel me in. However, it is now 11/12, and I just found out they have been charging my card $39.95 since 5/12. When I called, they said they can only refund me 2 of the charges out of 6 back. She insisted on me using them on the site. The shoes bought were unbalanced so I never wore them and I couldn't even sell them on Craigslist. I want my money back, plain and simple. I never checked any box, and I never read the reviews until now. Don't fall in this trap. This company is for sure a scam. Don't fall for that $19.95 crap if you want to buy anything on this site. Get a prepaid card. These are lowlife scam artists.

I was so excited to place my order on JustFab. I kept hearing about it everywhere, so before I signed up, I did my research. I was aware that it was a monthly subscription, and you have to hit skip, a month before a certain date, to avoid being charged. I was fine with that. I placed my order for one pair of heels; the shipping took about two weeks, in my opinion that was quite long. The shoes arrived; I was so disappointed with the quality. It did not even look like what it was listed. The sole of the shoes was poorly glued on; the seam on the quilted part of the shoes was coming undone. For $49, I expected a little more than that, not worth it one bit. I decided to get on the phone and call to cancel my service, not even looking to return or exchange, I just didn't want to be bothered by the company. I waited 30 minutes to speak to someone. I simply just wanted to cancel, the representative went on and on about how I could get a free gift, extra points, etc. I sternly said no. She gave me an attitude, and I had to wait about another good 15 minutes before she hung up.

I ordered a pair of boots for $19.95 and didn't realize until after they would charge me $39.95 every month. I called today to cancel my account since it wouldn't let me do it online. I was on hold for 26 minutes before I talked to a representative, and she wouldn't listen to my request. She just kept telling me about all the great deals and how I should follow them on Twitter. Finally, after 10 minutes, she said that my account was cancelled. When I asked for a confirmation number, she said they didn't do that. To verify, I could add something to my account, and if the order wouldn't go through, that meant my account was cancelled. What a shady company.

I wanted to get a pair of boots for my new job and joined JustFab to get what are supposed to be great boots. Well, I got the boots and only after I received them was I told about the $40/month fee. Screw that. So, I looked online for customer service information and saw a live chat option. I clicked it and waited. And waited. And waited. About 15 minutes into waiting for a rep, I called the number, leaving the chat open just in case. I waited 45 minutes for someone to answer the phone. The person on the chat ended up answering before anyone on the phone so I asked them about canceling my membership. "We cannot do that via live chat, you will have to call customer service." What? You can't ask for my name and address to confirm my identity over chat? I told her that I had been waiting for over 30 minutes for someone to answer the phone and the only response I got from Ebony was "Oh no!"

Being a VIP member has zero benefits! Every time you call to place an order or to try to return an order, you hold close to an hour! I have called the regular and the VIP lines and no answer! I think they have two employees! They also cancel your orders without giving you any notice! This is a terribly run company!

I have the same complaint like everyone here - they charge me every month of $39.90 without letting me know and without my permission! "After your first purchase, your membership will automatically be upgraded to our VIP status." That's what they told me. So what I've done and what all of you guys should do is contact your credit card company and report JustFab as a fraud and also to ask not to let them take any more money from your account! I report them, and now, they will be under investigation for fraud.

Please, please save yourself the headache. I wish I did some research on this website before spontaneously buying boots from here. This website is a scam. They automatically charge you $35 per month just to be a member, whether you click on the option of being a member or not. What kind of ** is that!? That's unethical! They cannot charge my card without my consent. Shady website! Do not purchase from them! Do not even make an account with them. Another thing, cancelling your membership is a pain in the butt. Customer service was non-existent. I was put on hold for 40+ minutes attempting to reach a live operator who could help me remove myself from this dreadful site. After being placed on hold for so long, I hung up. Waiting 40+ minutes for a live operator is just ridiculous. I just called my credit card company to cancel my account # and requested a new card. I hope this will be the end of my nightmare. I don't want anything to do with JustFab.com! This was the worst online purchasing experience I've had. I'm afraid to shop online now.

Just try cancelling your membership. Ha, the bulldozing you have to go through. "Well did you know this and did you know that? And you have unused credits and bonus points" and they go on and on and on. All while I'm saying "No, no, no. I don't care. I don't want your stinky, poorly-made, plastic shoes and bags. They are crap!" They still make you sit through, on my dime by the way, while they try to keep you entrapped. Ridiculous! Don't do it. This is an easy way for them to separate you from your money. I never once received an email telling me I could skip, but sure as hell get emails everyday (sometimes several times a day) telling me about this, that and the other cheap ** product they want to shove down my throat.

When I was signing up for the website, I was not notified that I would be charged $40/month. I found out about this monthly membership fee when it first got charged on my account. I called to cancel my membership and got my refund, but the customer service representative said I can only get a refund if I decide to stick with my membership. I agreed to stick with my membership to get my refund and decided to call later on in the month to cancel it. When I called later on, the lady on the phone was really rude! I was surprised at how rude she was. Clearly, JustFab cannot afford to provide proper customer service training to its so-called fashion consultants! After a lot of pleading from my side, she finally said "Your membership has been cancelled" and just hung up on me! I am going to warn all my friends from buying from this website. Hopefully, everyone who reads this review gets the warning! Do not buy from them! Worst experience ever!

I ordered a pair of Chessey boots from their site, received an order number, and was charged for these boots. About a week later, when I tried to see where my boots were, I saw that there was a "cancelled" note on my order. When I called the first time, I was put on hold for 27 minutes before I hung up! Then, I called the next day and was put on hold for 22 minutes, before I hung up! Then I tried their live chat, where I waited 6 minutes to chat with someone, and after every response like "What is your name," it would take them about 2 minutes on average to come up with a response like "Thanks for your response." The agent was of no help to me and informed me that I would not be charged for these boots, and that due to high demand, the boots that I had ordered and paid for were given to someone else, and that there was nothing they could do about it.

I ordered a pair of boots because they were having a special and I got them for $19.95. All was good so far. Then, I noticed my account was charged $34.95 because they have a membership fee each month. I didn't know this because I was never told or sent the email that states you can "skip" a month and not be charged. They refunded me, which is apparently something they don't do, and then when I called to cancel (so I won't be charged the membership fee), I spoke with a Josh and he was quite the d-bag. He kept telling me I don't' have to cancel because I was issued the refund, which is something they don't usually do and that I can use the rest of the month. I'm not making any more purchases or getting any more bogus membership charges, so I said I just want to cancel. He continued to tell me that I got the refund so there's no need to cancel. Freaking **!

I bought one pair of boots that were horribly made. The design looked good online, but the boots looked so cheaply made. I just threw them out. I'm too embarrassed to give them to goodwill. Because I had that particular card is on auto pay, it took me about 4 months to realize that my CC was being charged $39.95 each month. I closed that CC account and was issued another CC number. To think that I paid $200.00 on a pair of cheap boots makes me sick to my stomach. I've been unemployed since January and can't afford to throw away money.

I have been a member of JustFab since June 2012. I purchased two pair of shoes in June and I have been faithfully skipping every month since then, until I decided that I needed a new pair of shoes. I attempted to skip my month multiple times between the 1st of October and the 5th. On the last attempt, it said that the skip was processed but I noticed that my bank account was still charged the $39.95. Then I got an e-mail saying that I got my credit for the month and that I still have until the 5th of the month to skip. Too bad that e-mail came on the 8th!

Please be careful with this site. I thought their deal is really fine, but they charge you about $40.00/month. I realized this when I first purchased and before they could ship them out. I called them to cancel my order, but they said they cannot cancel it even though the status is pending. Because if the ordinary online shop should accept cancellation before shipping (because it saves their shipping fee), I tried to argue with them. However, the supervisor kept refusing to give me her last name and said they cannot cancel. All I can do is receive all the items and then call back customer service to return the items. She once said I cannot cancel my membership, to which I never agree; but I kept complaining, and she finally canceled my membership. I like their products. I have enough money to spend but just want to try those casual products and flexible customer service. If they are more flexible, I can be their good customer. I feel so sorry for them.

I ordered a pair of boots with JustFab and I do indeed like the boots. The only thing I am not happy with is when I called to cancel my membership (I didn't want to forget to skip a month and be charged 40 dollars), the man I spoke with on the phone asked me 5 times if I was sure I wanted to cancel and kept trying to get me to stay. It annoyed me. I wanted to cancel and after asking once, even twice, they should just do it!

I ordered some shoes from JustFab, and I actually liked the shoes and was aware of the monthly membership "fee." After thinking about it, I decided to cancel the membership which happened on September 20, 2012. I did read these complaints, so I made sure that I printed the screenshot of the notice that said my membership was cancelled. Guess what happened today? Yep, they charged $39.95! They would not refund money - only gave me a store credit. So, I am disputing with my bank and ordered a new card so no more "issues" will happen.

I never knew my husband’s credit card got charged $39.95 for the last couple of months. He thought it was something I buy on a regular basis and didn't question it. I bought a pair of shoes for 1/2 off $19.95 and even made sure I'm not obligated to be a VIP member. I put down his credit card and even told the customer rep I don't want to be a VIP member even when I returned it. They have been charging his credit card, and I never knew since I never received anything. Stay away from them. Once they have your credit card on file, they will charge it every month and then tell you that you didn't read the Terms and Conditions when you asked them to give you a refund. On top of that, they will have you wait at least 30 minutes on the phone so you will get tired and hang up.

I have had my JustFab account for over a year now. Every month, I receive an email stating that I have till the 5th of the month to "skip this month." Last month, I never got an email and the same with this month. Since I called last month to get a refund of the $39.95 to my personal account, and I had one over 9 months ago, they won't ever give me another refund. I have asked numerous times to have my account cancelled and they kept telling me to think about it and then call back. I will never do business with them again. I will never recommend them to anyone. All of the "customer service" people are extremely rude and talk to you like you are a child, calling me honey and sweetie. The shoe quality is not good either, shoes fell apart after wearing them 2 times. Don't waste your time dealing with this company.

I ordered a pair of high heels from here. I wasn't expecting that much, but seriously the shoes were an embarrassment. They were basically a platform with a thin patent leather cover over them that was oddly shaped. I just threw them out because they were so ugly and poorly made. So then they charged me the $39.95 membership fee. I tried to cancel and was on hold for 20 minutes because they make you call to cancel, even though you set everything up online. This is just a way for them to take more of your money because they think you will get annoyed and just hang up. So, of course, I tried to do it online through the live chat, but you can't do it anyway aside from over the phone for "verification" purposes. Ridiculous! This company is pathetic - terrible quality shoes and terrible customer service.

Okay, so at first the customer service was great but then I got charged the "monthly fee." I was under the impression that you just pay for the things you bought and the membership was free (otherwise, why would I pay $40 for the membership fee + another $40 for a pair of shoes when I can get them cheaper somewhere else)? I called in and they finally refunded me for the monthly charge. As I was trying to tell the customer service rep that I don't want it anymore because I didn't know that there was a monthly fee involved, she kept on trying to convince me to keep it and give it a try. I kept on trying to tell her no and she kept on insisting to think about it until the end of the month. I finally was just like whatever, I just don't want to get charged for it and I kept on telling her that.

That will be 81 dissatisfied customers. I came to JustFab to look around but in order to do even that, you needed to sign up to view anything. In my opinion, their shoes were very average and looked like you could find these shoes pretty much at any store around that carries current fashion trends. I was not impressed. Out of their entire collection of shoes, I ended up liking one pair of boots. This is where I got mad. I ordered one pair of shoes without agreeing to any other terms than the ones that were obvious and stated right in front of me. Upon receiving my order, I was notified by some little attached note inside my shipment that I now have some obligation/unacknowledged agreement to "declare" to JustFab by the fifth of each month, whether I will or will not be purchasing shoes from them. In failing to do so, I would incur a fee of $39.99.

I've been a member roughly around two years or since JustFab was just beginning and let me start by telling you how much I love JustFab because their shoes, clothes, bags, and jailer are amazing! I always get compliments on everything that I wear. All their products are show stoppers. The quality of their products is amazing! They're not cheap at all! They have outlasted some high-priced shoes. The quality of the purses can last and carry so much. It's been 2 years and no heels, straps, or anything have broken or ripped.

I have had nothing but trouble with JustFab from my very first order. I ordered a pair of boots. They weren't what I thought. I went through their steps to return them. One saleslady accused me of trying to keep the boots and get my money back. I laughed. Finally, one month after returning my boots, I got a store credit. I went to order a new pair of shoes and accidentally ordered the same pair twice and no credit. I was told that 20 minutes later, it was too late to cancel my one order, so I will be sent both and I will have to return a pair. My credit, I was told, was taken away because I didn't pay the $9 shipping fee to send back. I told her that was a lie because my credit card was charged $9. After arguing with the saleslady for 2 minutes about this, I got "Oh sorry, I see where we charged you for the shipping." I have been told that the credit has been reapplied to my account but so far, it has not shown up.

I was one of those people who were lured in by their "great" deals and failed to read the fine print correctly. After 2 unintended charges to a debit card, I realized the problem. I read their return policy from top to bottom about 5 times. I made sure that I would be able to return the shoes for monetary value and not membership credit. So, I went ahead and ordered the two shoes with my credit. I called them twice to request an RMA number for return. However, during both calls, the wait time was ridiculously long. I went online to their chat service instead. She told me that my shoes could only be returned for an exchange or membership credit. She said that my credits lose money value, even though I paid for it. I asked her to direct me to the web page where it explained this rule. She failed to do so and repeated my 2 options for return. Nowhere did it say that my credits lose cash value and were deemed ineligible for a money return. I didn't want to blow up on her and disconnected on her after I told her I will just simply cancel my membership from them. I'm very dissatisfied with their policies. I'm never purchasing from them again.

I was so excited to get my shoes from this website. They had all kinds of styles and different colors and sizes. So, I ordered my shoes on the 10th and they were supposed to be here by the 17th. It's now the 26th and nobody has my package - not me or them. Straight **! I will never order from here again and I recommend that you don't either. Bunch of **!

I was told over the phone when I tried to cancel my account the first time that the $39.95 I was told was like a “bank account” that would just hold my money with no obligation to purchase. To me, that means I can get the money back. Nope! I was spoken to in an unprofessional manner and they were exceptionally rude. They are complete frauds and I will never shop with them again and will never recommend them to anyone! It’s the worst company ethics I have ever come across!

There was a promotion going on and I happened to order 3 pairs of shoes, one pair of pumps (which I actually needed), a pair of booties, and a pair of boots. I'm from Canada so I did expect the order to take a bit longer, so I made sure I ordered these shoes well in advance before I needed them. My first initial complaint is the shipping said it would take 5-10 days but it really took 3 weeks, which is minimal compared to what happened when I actually got my order. When I received my order this Monday, I only received 2 out of the 3, the booties and boots. The pumps I needed for this upcoming Saturday never came. So, I instantly called JustFab. I explained to the woman on the phone my situation but she could not give me any explanation to why my shoes were not shipped. I requested them to express ship my shoes so I can have them for the event on Saturday but they responded with, "We do not express ship to Canada," which is ridiculous because it was their fault I did not have my shoes. Long story short, I cancelled my account with them and will never shop there again. I'll find cute shoes somewhere else, where they are more reliable and take responsibility for their actions.

I was smart enough to research this company before buying from them and figured out that they are a scam! In their fine print it states that by purchasing from them and becoming a free member, you agree to having your credit card charged $39.95 every month unless you enter their website and click "not purchasing anything this month." So, I went and got a Visa gift card to purchase the boots I wanted to avoid ever being charged again. I had also read that their customer service was terrible, but wow I really had no idea how bad until I called for myself. I called with the simple request of tracking my order and was met with a girl who sounded like she was still in high school and was told by her boss that she could treat customers however she pleased.

I had been getting emails from JustFab for several months so I decided to check them out. The shoes are super cute and very inexpensive (which is why people are drawn in). I signed up and purchased a pair of boots. I am not stupid - I read the terms and conditions which mention you are a part of a membership that will charge you $39.99/mo. unless you sign in and click "skip this month" which means you do not wish to purchase anything from the site that month. Nowhere in the terms and conditions did it mention the length of time you had to remain a member.

First of all, obviously the following happened to me for not reading the fine print which I'm used to do, but never thought I'd have to do such thing just to buy a pair of shoes. Stupid me! I purchased a pair of shoes from this site thinking it was a very good deal for your money and they looked so cute on the website's picture, blah, blah. Well, I got the product and I hated it so I returned it, but I was more pushed by the person who took my call to take a different item. Of course, so I did. I got the next item and was even worse. Cheap, cheap, cheap quality! I kept the stupid item, which I donated to a Goodwill store, just because I did not want to stress myself out arguing over the phone with this company.

I just tried to purchase a JustFab subscription as a gift for someone else. I clicked the Live Chat and no matter what I entered, the response from Jenny was a canned response with some sort of marketing pitch. I will not be buying from here - that's for sure. It is not a live chat and I don't like being deceived.

I joined JustFab today, hoping to purchase two bags. I was thrilled to see that I could get so many discounts. I actually did read the VIP rules on the side and was aware that I would be charged $39 each month. And I just thought I can cancel next month. But when I got to checkout, the system didn't allow my address because I wasn't confirmed? I was frustrated because I was so excited to get those cute bags! So, I decided to google if anyone else have this problem. To my surprise, I found this long page of complaints! Thank you to everyone's feedback. I just dodged a bullet there. Beware guys! Untrustworthy company! I am still a bit paranoid because although the order didn't go through, I did type my card info. I never submitted but still when I checked my profile, I saw my card info. I cancelled my account. Be careful guys.

I was super upset to see that I had been charged almost $80.00 for purchases I did not make. When I called to have the error fixed, I was informed that I was being charged for in-store credit! Why the hell would anybody pay for in-store credit! This company is crooked! They make you feel like you are going to get a good deal and then they start charging you for stuff you don't even want. This type of business makes me sick. Don't buy anything from them!

Do not buy from JustFab.com. This company is a scam. I saw their advertisement from my email and was tempted to buy the shoes. Only after I made my purchase, I was being told by friends to be careful of this company because they have heard about this company. So after I received my shoes, I immediately cancelled my membership. Yet, they kept on trying to persuade me to keep the membership and they can waive a month for me. I was tempted at first, but later, I decided to call them back and I cancelled my monthly membership.

My wife purchased a pair of shoes on this website because of a 50% rebate. Then three weeks after, she realized that she hadn't actually bought a pair of shoes but subscribed to a contract that costs her $40 per month. I notice that the only positive review on this page about JustFab says it's important to read the contracts you engage yourself in. I can't disagree with this statement. However, I think that this website is carefully crafted to make you think you're buying one item when you're actually committing to a monthly subscription. And even after that, it is very complicated to cancel the membership. This is a very dishonest way to do business.

This site is a total scam. I purchased a pair of boots from them, and then I noticed that they were charging my credit card $39.95 a month every month after this purchase! I did notice a letter with my initial purchase that there was some VIP membership that if you could join that, you had to call and I think pay a $5 extra charge and they would automatically send you your feature shoe every month. I did not check this option, call them and ask for this or pay for it but they still went ahead and charged my credit card every month.

The first time I ordered from JustFab, it was a pleasant experience. I got the shoes I wanted and fast (within a week). However, the second time around, it wasn't such a breeze. It's been over a month now and I still haven't received my order. I called and tried to cancel my account but they wouldn't unless I agreed to switch to pay as you go. Like I am really going to ever do business with them again. The second I do get my order (if it ever comes), I'm canceling for good. Their shoes are alright but certainly not high quality that comes with the price. You would be better off heading to the mall and picking up something there.

I bought a pair of boots the other day half the price off. It came to a total of $19.95. After I had purchased the boots, I went to look at a different pair. I added a different pair to my cart to see if I could get another for 50% off. It did not come up 50% off when I went to checkout. I did not want to buy this boot but was charged $39.95 anyway. I didn't even fill out my debit card info; they had it on file from the first purchased and charged me for the one I did not want. This is crap. When you go to other sites, you have to put your info in or check the box that has your debit info. I did none of this. Thankfully, I got that order cancelled. I also had no idea about the $39.95 charge every month. This wasn't very clear when you check out; in fact, they do not state it anywhere except terms and conditions. This is very misleading.

I ordered 2 pairs of shoes. Upon reading reviews (which were not so positive, but hey, people will say what they will and there will always be some negative comments), I decided to take my chances. My heels were way too small. I printed out a return shipping label. Well apparently, they expire 5 days after you print them. Where does it say that anywhere on the site or on the site where you print your label? They started charging we $39.95 a month. Did I agree to this? When and where? I simply ordered 2 pairs of shoes. They issued my refund as long as I agreed to stay with them. They said that I would be able to check my email and use a "skip" feature where I could skip paying that membership fee for the month. I agreed. Later on I changed my mind.

First off, I want to thank everyone for posting what my instincts were telling me was a bad idea. I almost fell for the "Get 50% off first pair today only!" It took me over an hour to find anything I actually loved, then I went to purchase and specifically did not enter the VIP program. However, after entering the credit card info, there was a box where you had to accept the VIP program policy. Since I didn't sign up for it, I didn't check it. Then, my purchase wouldn't go through without clicking it. I read the fine print to the right of the credit card info and they charge you $39.95 every single month if you don't skip the month by the 5th? Yikes! Phew! Dodged a bullet there! Who knew Kimora Lee Simmons was such a shyster? It starts at the top. She knows what she's doing. It's a shame. Do no purchase from this site. You will regret it.

I've returned two pairs of shoes back to your company due to wrong fit. At the time of the return, I spoke with a customer rep who told me either they could put the money back onto my debit card or I could find another shoe using the credit from the return; and it was indicated that at any time I didn't find a shoe of my like or fit, to feel free to give JustFab a callback and they would gladly refund my money back to my debit card used for the purchase. But at that time, it would restock fee taken from the refund. Since then, I hadn't seen a shoe of my like, as you may verify that I've declined my feature selection since then. It was to my knowledge today, August 18, 2012, that the credit I had was nonrefundable which wasn't indicated to at the time of my return. I, as a JustFab customer, feel I was misled to believe one thing when the policy was something different.

I ordered a watch for my son from Fab.com. The outside shipping time was 14 days. It is going to take (according to the tracking) 18 days. I called Fab.com customer service to ask about the process of shipping from designer to warehouse to customer to see if I wanted to ever order from Fab.com again (come on guys, 18 days for a watch from New Jersey to California?). The customer service guy sounded like he was just ever so slightly annoyed at having to talk to yet another customer about shipping or just annoyed that he had to answer the phone in fact. He didn't ask me for my order number to take a look for me or anything. All he would say was it was the designer's fault.

I registered for JustFab VIP program in 2012. They have started deducting $40 each month without my buying anything. When called for refund, they behaved rudely and they did not return my money. They have charged me $240. It is my hard earned money. These people are looting, their goods are cheap and not worth buying. Please, please stop these people and close JustFab.

I was so excited to become a member of JustFab. I bought two pairs of flats that I thought were super cute. When I received the flats, one of them had little black dots all over it and looked worn. Also, the quality was horrible! The shoes were so uncomfortable! I could have bought better ones at Ross or Payless for less money. I went to return the shoes and found that I have to chat with someone. They do not send a return label like every other online company I have purchased from.

Yes, what all of the other negative reviews say are all true. They charge you a lot of money. So in the end you're not getting a good deal. Whoever says they're getting a good deal, it most likely works for the company and doesn't understand quality. The shoes are cheap. For the amount of money you are paying for these low-end shoes, you could actually be getting brand name shoes. (If you do the math, it's actually quite simple; plus higher-end shoes won’t hurt your feet as much as these cheaply made heels/sandals/boots.). When you call to cancel, you get the run-around, up until the point where you're fed up and have to tell them rudely that you're done.

So the three pairs I got from JustFab was not worth $40, and because of this, I chose not to buy from them again. I unsubscribed from the emails and everything. Just today, I realized they had been charging me $39.95 every month for the last six months. I told the woman that I had explicitly unchecked the VIP box and that I did not read the terms and conditions for it because I did not click it. So she said that the only way I was signed up was by clicking it, and I asked her if she was calling me a liar. She replied no and that the website says they can't issue a refund. And because I didn't read the terms and conditions for something I didn't sign up for, they couldn't do anything. Then she proceeded to tell me she was stepping out of company policy and issuing me two refunds and that I had four credits left on my account that I could redeem whenever. I think this is complete crap. I also told her there were many people who complained about this issue and all she could say was that she was sorry everyone felt that way and they could not and would not do anything.

I placed an order and less than 10 days later, I was charged a $39.95 fee. This was around the time I received the 1st pair of shoes.The day it showed up on my bank account which I didn't know about, I called. I was told it was authorized and I could cancel. However, I would not get my money back and I would lose the money. She advised I order a pair of shoes in order to not lose the $39.95 Then she told me I would have to call back and sit on hold to cancel my membership. I waited over 20 minutes the first time and was not going to do it again. I asked her to hold while I ordered the 2nd pair and she said she was not able to do so. So, I started asking her random questions while I quickly looked through and ordered a pair of shoes. This website is a scam! They are very rude and steal your money!

After signing up and buying about $60 worth of stuff, I thought that I wasn't going to be charged anything extra because it was the beginning of July when I bought it. To my surprise, I was charged just over $70 on my credit card and a few days later, an additional charge of $39.95. When I called and asked why I was charged, I was told I had to skip the month. I told them I made a purchase on the fourth so I didn't have to skip, but they told me it was only processed on the 6th and that I should have skipped the month to avoid the fee. I let it go this time thinking it'd be fine, but I just ran into a million more problems.

I tried to cancel my membership and they make you wait forever before they even get on the phone. If they truly have this many people trying to cancel, then it speaks volumes. Otherwise, they are just playing games. A half an hour is ridiculous and it took 10 minutes before the online chat person connected, and they refused to help me try to cancel. They make it incredibly difficult to cancel.

I called Just Fab to return some shoes that were, again, bigger than normal. This was my third return. The other two didn't fit right and were never used. The customer service person told me that it's in their policy that they cannot do a 3rd exchange. When I asked, "Where is this stated on your return policy or your terms of agreement for your "VIP" members?" They said it's not stated and that they are sorry for the confusion. Confusion? Withholding information is not called confusion. They said they don't inform their customers about this return policy because they don't want to make it a habit for customers to constantly return merchandize.

I had heard about JustFab.com via the television commercials. I was intrigued and decided to go online and check it out. I did read the terms and conditions, but I made the mistake of not checking the reviews until after I had already placed my order. So when I read others saying they had billing issues, I checked my credit card transactions. I was concerned because the total that I was supposed to be charged was different from what was charged to my card. I thought that I would just call and it would be resolved easily. This was not a huge $100 discrepancy or something, but I still have the right to know why. After a while, I just gave up. Horrible customer service.

So I had no idea that they charge you $39.95 a month because I was a member for a few months prior to buying a pair of shoes without getting billed. When I did purchase that first pair of shoes, that's when, I guess, you "agree" to the terms and conditions and start paying. I admit I rarely actually read those long small print terms and conditions. When I would get monthly emails from them, I didn't pay attention because the subject is "Check out new styles" or something along those lines. If it said something about billing or charges, I might have paid attention. When I realized I was charged for the last few months I thought, no big deal, I'll just call them and get my money back, they'll understand. That was not the case at all.

I wear a size 10 shoe so naturally that was the size that I ordered (on 7/2/12). Once the shoes arrived, I found that they were a whole size too small even though the imprint suggested a size 10. I had to return the shoes and order a size 11 (exchanged on 7/7/12). Those shoes were a little too tight also but I kept them anyway. I called to cancel my membership because I am not the type of person to log onto a website once a month just to skip a month and spoke to a representative named Gabby. I told her I wanted to cancel my membership and she went through her whole script of trying to keep me but I kept telling her that I would just prefer to order when I am ready. She had a nasty disposition every time I said that. Nonetheless, after about 6 minutes on the call she finally canceled my membership and just hung up (membership cancelled on 7/20/2012). No "thank you for calling," "have a nice day," or anything! As a matter of fact, I was saying to her "thank you and have a nice day" when I found out that she had hung up on me. I hope the phone call was recorded because this customer service rep was not very nice.

I love JustFab.com. People complain about the website because they do not read the terms and conditions that they must agree to when they sign up. The terms very clearly state that unless you check in each month before the 5th to skip the month, you will be charged $39.95 for being a VIP member. I have had an excellent, wonderful experience with this website. I read all the conditions and knew exactly what I was signing up for when I bought my first pair of heels. It takes 30 seconds to sign in once a month and skip that month if I don't have the money or don't like the choices. (Most people spend much more time than that on Facebook each day, so you do have the time; it's not inconvenient). Overall, it's a wonderful website. I highly recommend them for buying heels. Make sure you read contracts that you agree to!

After being persuaded to not close my account so that I could spend the $120 I had already been scammed out of, I was assured over and over again that I wouldn't be charged again. Surprise! I was charged again. I called to complain and ask them to reverse the charge and close my account. They said a supervisor would give me a call back in 2 hours. Literally, one week later, I call back to say that I never heard from anyone. After finally getting a supervisor on the phone (a 22-minute wait), I was told that in the recording of my previous conversation, I was told I would be charged again unless I opted out.

My daughter told me to look at this website for clothes. I never ordered and did not give them my credit card, but to my surprise, I got charged $39.95 for 6 mos. I never ordered or received any product from them and ended up calling them 4 times to end this. So finally, I cancelled my credit card to stop the unwanted charges and they scored $39.95 of my money never to be returned. It is beyond me how I got two memberships when my daughter only had one. They totally ripped me off for $39.95. Save your money, they will not refund it to you!

I checked my bank account and there was a charge of $39.95 from IBI*JustFab.com that I did not authorize. How do I get my money back?

Everyone on here who is complaining about JustFab are the typical dummies who do not read the fine print. When you sign up for their membership, if you read the terms and conditions, it clearly states that you will be charged $39.95 if you do not skip that month's selections by the 5th day and that $39.95 will be converted to credits that you can use for future purchases. This isn't a scam. You all are too lazy to read the fine print. Now that you're being charged for what you agreed upon, you all of a sudden want a refund for this scam. I happen to be a happy JustFab customer. I knew exactly what I was getting into when I clicked that I agreed with their terms and conditions. I've ordered 3 handbags from them and have nothing to complain about. The quality is topnotch and for $40 each, those were a steal. I even had a high end department store employees envying my bag. You all should stop crying and read what you're agreeing to!

Yes, I fell for what everyone else on here is complaining about. I did not really think they would continue to charge $40 to my name for the next five months. But unlike most people, I did not freak out and call them screaming. I called and patiently talked with a man named Phillip and told him my situation. He responded kindly to my politeness and refunded three out of the five charges put to my card. When according to some people, they could be refunded none. I luckily got most of my money back. It is ** that they "cannot refund your money". They can if they want to. I then purchased a bag and a pair of shoes with my store credit. I realized though that I still needed to cancel my credit card info with them. So, I went online to try and cancel and it said I needed to call in again and speak with someone to cancel (unheard of).

This company sucks. They have good products, and they ship fast; but they do this thing, where after you make your first purchase, you are automatically put into their "VIP" customer. This means that you are going to be charged automatically $39.95 each month, unless you skip the month or make the purchase. What company in their right mind does that?

I called the company in May and told them I would like to cancel my service with them. The gentleman informed me that I can skip a month and not be billed or charged. He had me under the impression that since I called to cancel, I had nothing to worry about because I was skipping a month just in case I see something I like in the future. Then, he went into this drawn-out story about him always skipping a month on the shoes he purchased for his mother. At the end of our conversation, I said, “Well, let’s be clear. I will not be charged, so we were clear on that?” Then, I received a payment in my PayPal account from a customer; when I went to withdraw the money it said, “Declined.” What?! After viewing my bill, I see that JustFab had taken a payment out.

After several attempts to cancel my account with this company by phone, and being on hold forever each time, I finally got through. They had charged my account and would not refund the money even though no product had been shipped. What company does this?! The customer service representative, who could have issued a credit at any time, refused and said it was just company policy. Poor company policy, poor customer service. If this company stays in business much longer, it will be a miracle!

Don't buy anything from this company. I just got my first shipment and I'm highly disappointed. The quality is just horrible and I'm trying to contact them about a return but can't figure out if there is anyone there on Saturday. How do you not work on a Saturday if you have an online business? How is a return label not included in the box? This is the first time that I have ever had that happen. From reading this, I will have to contact my credit card company about future deductions because I will be closing my account. Poor quality, poor customer service, just nothing to recommend this company. I should have stayed with ShoeDazzle which didn't have any of these problems.

JustFab.com (also a sister company to shoebuy.com) is one of the many cyber scams that have arisen since the drastic fall of the economy some-odd years ago. They have preyed on and continue to prey on everyday working people who (unfortunately) don't take time to read and research before placing an order. I personally haven't ordered anything from this company nor do I ever plan on it but I have friends and co-workers who've constantly complained about paying monthly for cheap crappy merchandise that is due to them (they either had to call and argue over or ended up being charged hundreds of dollars) and never received.

I created a preliminary membership to JustFab so I could view the shoe selection. I never entered any shipping/credit card info and I never purchased anything (The shoes appeared cheap even on their website). I made an attempt to close my account through the emails I was receiving on a daily basis; however, when you click the "Unsubscribe" button, nothing happened so I just stopped the emails. To my surprise, I continued to get emails almost daily. I then asked for my account to be closed through the live chat, and was assured the account was closed. I continued to get emails. I called the 1-800 number, and was again told that my account was closed, but that if I continued to get emails, I could just "mark them as spam". I still continued to get emails, which made me extremely angry. I again went through the chat line and was again informed by "Krystal" the account was closed and my email was removed from the system today. I will not be surprised if I continue to get them.

Even though the print for VIP info on their website says, "Every JustFab style is only $39.95. No obligation to buy. Skip any month and cancel any time." After you buy your first pair of shoes, you get charged $40 a month whether you get the product or not. As my email was going to spam and I online bank without seeing every $40 charge, I found out they have charged me almost $400 for products I never wanted, never bought, never received, etc. They say it is in the fine print when you buy your first pair of shoes, but they are extremely misleading to the point of fraud in my opinion with the visible text on their website. When I joined it was different. They just changed it but it is still not clear that you'll be charged if you don't answer within 5 days of receiving the email to skip the month. The first customer service agent was awful, unprofessional and bitchy.

I made a one-time purchase of a pair of jeans for $39.95. I was told that I was getting a 50% discount since it was my first purchase which amounted to $19.95. The jeans arrived and the quality was atrocious. I have never worn them to this day. I didn't bother to return since it was only $20. This was in July 2011. Imagine my surprise when I discovered in April 2012 that JustFab has been charging my account $39.95 for the past nine months without my knowledge. I am an active duty soldier and I do all of my shopping and banking online. I pay my full credit card balance every month but I haven't been reviewing my statements because I am getting ready to deploy and that has not been a priority. JustFab does not want the bad press they are about to receive for stealing from an Iraqi war veteran and soon to be Afghanistan war veteran.

I don't approve of paying 40 dollars a month for something I only used once. Please contact and post my money back if you all want the shoes back fine. I'm very disappointed.

I signed up on the JustFab.com website at 5:00 in the morning. A coupon flag appeared on the screen stating "Receive 50% off today only". I logged off so I could decide between two pairs of heels and since the coupon said "today only", I figured it would be valid at 7pm being as that was the same day! I logged back in to purchase the pair of heels and the site said I only would be receiving 20% off. I tried to contact customer service but they were closed at that time so I sent an email regarding my issue and I received an email back the next day stating that the coupons are time sensitive and that nothing could be done to reinstate the 50% off coupon. I told the rep that that was false advertisement and that I would definitely be letting everyone know not to shop on JustFab.com. It's not that huge of an issue but it's the principle.

Cancelling is hell - Unlike so many reviews here, I can say I read the TOS upon making my first purchase with JustFab. I made the purchase because (they claimed) portions of the proceeds were going to help Japan after the earthquake, and I thought the shoes were cute. Quality? Not bad. I could get similar from PayLess for around the same price.

Recently, I discovered that this page JustFab.com was charging me $39.95 every month without notifying me. The total amount at this time is $199.95. I talked with their customer service representative and she said that they will not return me that money and I have to choose 5 pair of shoes or something with those 5 credits. I choose 2 items, but I was so disappointed because I did not want to I just want my money back. Then I file a complaint with the BBB. After that, I received a message from JustFab that they will refund the amount of my credits in my credit card account.

On 3/12/12, I discovered that I had unauthorized charges from IBI JustFab.com on my credit card, dating back to 1/18/12, and biweekly thereafter. The total of the charges is $315.00. I called the company to inquire about the charges, as they were classified as a subscription on my credit card bill. They said an account existed under the credit card number provided, however the billing address I provided did not match, therefore they could not close the account, or provide more information. I expressed concern that the card they have on file was not authorized for use, and if they could not assist me further, I would be forced to contact the authorities.

I ordered the following on 2.29.2012 before the sale ended and was promised by their site these would be shipped: 02/29/12 31605419 Blakely Malaika Juliette Malaika $79.90 standard. One shoe was out of stock and they told me the entire order had to be cancelled that there is nothing they can do for me. They are misleading and deserve to be put out of business. Unbelievable.

This company scammed me into paying $40 a month for junk. I say junk because every single thing I have purchased has been absolutely 100% worthless, broken, cheap and/or completely unwearable. On top of that, when you email them, they will not respond, ever. I have sent them ten emails--not one response, regardless of what it was concerning.

I was not aware I was signing up for their membership when I made my first purchase and did not see the fine print on the "Terms and Conditions" that they will charge me $39.95/month if I did not login to their website and click the "Skip" button (at that time, they did not put that information in "How JustFab Works"). I did not know that until I get charged twice in my credit card. I called and asked to cancel, but they work their sales magic and keep me there and tell me I just need to remember to click "skip" button (but did not tell me I have to do it from 1st to 5th each month) so silly me decided to try again. February came and I checked my credit card statement and found out they charged me on 2/6! I called and tried to cancel and they did not refund me even when I told them I can't find anything to buy from their website. I really don't think it's a good business practice and I was not told I have to do "skip" button in 5 days!

I bought two pairs of boots from Justfab. When the merchandise came in the mail, they sent my boots in addition to a purse(?). The boots/purse were low quality but for the price, I kept them even though I wanted to return (by the way, they have an $8 restocking fee per item if you return) them. Without my knowledge, from this first purchase, I was being charged $39.99 for a monthly VIP fee. I never agreed to this nor do I ever want to purchase anything from this company again.

I have been considering joining this program, but have held out due to all the media attention this company has received. However, tonight, I reviewed the website and decided to get feedback from consumer information and ran across this site. Interestingly, the posts located here do not seem to match what I found on the website.

After receiving several introduction emails about the site, I decided to check it out. There was nothing in the sign-up process that explained that this was a paid membership with an obligation to buy every month after the first purchase. The way it works is they falsely advertised an introductory rate for the first pair of $19.99 to entice people to buy the first pair but they actually charged my card $39.99 instead.

I just ordered two pair of shoes for $39.95. In the package I read an attached letter that clearly states the "scam" that everyone is claiming they've been suckered into. The letter clearly states that you will be charged $39.95 every month as a membership fee. You are free to cancel at anytime, just like I did. They will try to get you to stay by adding points to your reward bank, but they’re salespeople and it's their job! Clearly not a scam.

I have only received 1 pair of shoes since signing up, yet my credit card has been charged every month. I've called trying to cancel, but that hasn't happened.

I'm not surprised about all the terrible reviews about JustFab.com. They did they same thing to me, I ordered 2 items, a month apart, and the next thing I know they are charging my credit card twice for $39.95. When I called customer service, they tried to say it was some kind of agreement/membership that charges your account monthly, but you are invited to shop.

Like everyone else, I also got suckered into signing up for a monthly membership of $39.95 without my consent after buying what I thought was nice bag online but really like everyone was really crappy once it arrived. This is super huge scam! Thankfully, they just refunded my money. The lady claimed that the membership information was located all over the website. This is not true. They lure you in by asking if you want to purchase one item for $19.95 or $39.95, depending on what it is. My thought is this site is trying to operate like Gilt or Hautelook but they clearly are very sub-standard and their stuff is really bad quality and then there is the scam issue! They should be shut down! It pains me that Kimora Lee is associated with this site! http://www.justfab.com/kimora.htm

I purchased 1 pair of boots that once I got them, they were hideous. At first I thought oh well, they were only 19.95. This was at the end of October. Then I was checking out my bank statement in December, and saw this company had been charging me $40 a month since I bought the boots. Disgusting. I went back online to sign up under different information to find out how clear this really was, the fact that they charge each month automatically, and it was not clear at all. Evidently, this was in the small print terms and conditions which is not even on the same page that you authorize payment. I immediately called them, only to be on hold for 30 minutes, then once someone picked up the line, I was instantly hung up on. I called right back, even more upset. Was on hold for another 20 minutes, explained my frustrations, and I was told that they would not give me a refund.

This company is a rip-off. I bought a pair of boots from this company for $19.95 (very poor quality boots); a month later, my credit card was charged another $39.99. I thought it was a mistake. I called customer service only to find out that I had joined a club and the only way I would not be charged was if I opted out every month. I quite reasonably thought I was just authorizing one purchase of $19.95. Evidently, this was in the small print "terms and condition" which is not even on the same page that you authorize the purchase. I was told that they would not give me a refund. When I tried to close the account, I was told that if I close my account I would lose my credit. I guess I'll use the credit then close the account.

I heard about JustFab.com website from a good friend of mine. I bought a bag from them, which I really like. To be honest, I wish I had never bought the bag! It was not worth all the trouble it has caused me. But like others, I was charged this fee of $39.95, because they decided to upgrade me and not inform me that if I upgraded and I did not skip my month of choices, I would be charged this fee.

I ordered from JustFab one time and the next month I was charged for twice as much. They just automatically charged me on my bank card.

This company is a rip-off. I bought a pair of shoes from this company for $39, a week later, my credit card was charged for another $39.99 because I didn't check a box to opt out for the next month. Okay, this was in the small fine print. I contacted customer service and the representative explained that they could not refund/credit my card back because I was supposed to opt out for the following month and each month after. She also made the mistake of telling me that 50% of their customers make the mistake of not opting out because the instructions are in small print. I contacted my credit card company and disputed the charge.

Regardless of the contract (very long and in small print), charging someone $39.95 a month automatically, unless they go online and click a button between the 1st and 5th of the month, is a deceptive business practice if you do not make it obvious this is going to happen. It should be clearly stated on the website that this is a "shoe of the month club" and you will be charged if you forget to opt out. How about opting in to be charged instead? Next, they make it very difficult to cancel. I tried calling 4 times. I was placed on hold for so long. I had to keep calling back. They will take your money online, but you have to call to cancel. Be prepared to wait on hold for 20-30 minutes to cancel. Then, the woman wouldn't allow me to cancel until she went through her hard sales pitch. I asked over 10 times repeatedly to "cancel my account". I got annoyed and she threatened not to cancel my account unless I "calmed down". I was forced to listen to her sales pitch and say no several more times.

This is the most unethical business I have ever stumbled upon. I thought I was purchasing a pair of shoes for $19.97 but was charged $59.94. I contacted their customer service simply. I simply stated that I wanted to return my shoes (the website states "free shipping and free returns") and receive my refund. They said they would only refund me $14.97. I closed my account. But in order to do so, I had to make a purchase with the "credits" in my account! Needless to say, I reported them to the BBB and I have inquired with my bank. Never again will I purchase a single thing from JustFab.com. Oh, and their customer service is terrible, unethical, uncooperative, and unresponsive.

I had called them in May 2011 to cancel my account. I didn't care for any of the shoes and I didn't want the obligation of having to log on, and decline their selections. The only way to cancel the "membership" is to call. I did so. I stopped receiving emails, I had every reason to believe that the account was canceled.

I've been a member of this website for 5 months and I don't get why these complaints are even listed. It is very apparent that each month you have to make a choice to either make a purchase by the 5th of the month or hit the "skip this month" button, to either skip the month or make a purchase at a later time that month. Whoever doesn't read the guidelines or at least the FAQs before they give out their credit card info needs to have their head examined.

I love the shoes on this site but I'm now afraid to purchase anything because of what I am reading from other buyers. If there is any way not to have to have a membership I would love to purchase shoes. Thanks.

For a business like this, in my opinion, their shoe selection should be much more expansive. I signed up, thinking that I would have more styles to choose from for my ever changing "boho" type personality. Wrong! In my "personal" boutique, I get a choice of 6 different pairs. The styles are so so and it's either extremely high heels or super flat flats and nothing in between. If I were to have entered into this, paying the $39.95 a month, I would not be satisfied, and would feel (maybe even financially forced) obligated to purchase shoes I only felt mediocre about. Then, I look at the designers, and they are women working in high fashion ranks who should know better. In my opinion, there are better places with greater choices to get your shoes rather than this silly online shoe club/fad. Ladies, there is still something to be said for being able to touch your product before you purchase it. Shoes fit into that category in a highly important fashion.

Okay, this site is ridiculous. I get that they charge you every month, but I clearly clicked "skip this month" on their site, and they charged me the $40 anyways.

I ordered two pairs of shoes that never arrived. It was my first and only order. They told us when we called that about half their packages go missing because they use a third party service through the USPS. Interesting. I called and was to receive a credit, but then I was still charged the membership fee 2 days later. You would think that, given we never received anything and no longer had any open orders, that they would credit the fee too. I called and was told that the only way the membership could be canceled is if I bought something with the $40 credit. Membership fees were non-refundable. Otherwise, it would keep recharging monthly.