JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Updated review: July 27, 2013
Based on my interactions with you in trying to get you all to assist with getting me my refund, I wanted to wait until you upheld getting me back my 119.95 VS the money that I spent with you all before I replied. That was completed today.
I will upgrade the rating to two stars because what you ended up doing is what should have been done in the first place. I lost hours of my life, and everyone's time, when they "work" and this was work, is money. I would hope you review your policy of how you do business and take these reviews as training opportunities to improve costumer satisfaction.
Original Review: July 16, 2013
JustFab are fabulous scammers. What I ask them about my story is that they do not give their generic sincere apologies because they sincerely do not care about their customers, only that they got away with the scam. Part of the scam, we all get that you are charged $39.95 if you do not opt out that is in the fine print. That cost me money and they got over on. So here is how the scam goes. You sign up and order, in my case shoes. You get the shoes and for me the quality was cheap, so you call to refund, and this is where the scam gets good. You call to refund the shoes and they continue to talk you into "exchanging." Maybe you can get another size or maybe you can get something else.
Now it is hard to get the right size because the size you need is not available so you now exchange for another pair of shoes. What they do not tell you is if you exchange the shoes, you can NEVER GET YOUR MONEY BACK. You are now in the (in my sci-fi voice) STORE CREDIT ZONE. I called and they have some of the most condescending staff. Now they do it with a smile but sincerely do not care about doing what is right. When I finally spoke to a manager she could care less, and in speaking with her that is when I realized why each of them kept talking me into exchange VS refund. I called in June and the rep kept telling me I should keep the shoes to exchange them when I find something I like. She then kept telling me to see if there was something I liked to replace it with. It did not make sense until I spoke to the supervisor 7/12/13.
She explained the reason why they could not refund my money because I had exchange shoes and could ONLY get STORE CREDIT. That then made sense, the reason that rep wanted me to keep the shoes in order to exchange them VS refund. I am now forced to get something there when all want was my money back. My fault is I try to give benefit of the doubt, shame on me. So this ended up being 5 pair of shoes in trying to find 2 pair that worked and none did, and due to exchanging them, when I sent all pair back to them they kept 159.00 for store credit in shoes that never worked, which I had to convey that two of those were in fact by their definition refunds. Their offer of other merchandise, are you serious? I just want my money back. You have your merchandise and my money and I get nothing. DO NOT FALL FOR THIS SCAM.
Hi Kariema,
We are sincerely sorry for any frustration. We have forwarded your recent interaction to our Quality Assurance Manager for further review and any further training will be implemented. Please kindly note that JustFab is a shoe and handbag of the month club. We release monthly collections and have plenty of promotions for our members to enjoy! Once you've made your initial purchase, you become a VIP. Being a VIP gains you the experience of a JustFab VIP member. All we ask is to log into your boutique between the 1st through 5th of each month to check out the new styles, and to either skip or make a purchase. If no action is taken by the 5th, you will be issued a member credit of $39.95, good towards your next purchase.
Our aplogies for any mis-communication on our member credit policy. If for any reason you are not content with your selection, you can exchange it for another item or return it FREE of charge for a JustFab credit. Due to our fabulous pricing, we are required to charge a restocking fee for each item returned for a refund. Items exchanged for another item or returned for a credit are not charged a restocking fee. Again, we do apologize for the trouble this might have caused. If you should have any further questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 14, 2013
I have never had such a bad online experience as with these thieves! My wife bought a pair of shoes a month ago and this month, we were charged $39.95 on our credit card for a membership that was never made clear when my wife signed up. It's a total scam and when I called Citibank when we received our credit card statement, they called the company when I was on the phone. I explained that we bought the shoes, but were completely unaware of a monthly charge for membership. The woman on the phone was like a programmed robot and repeated their terms. This is nothing more than a pyramid scheme. I am disgusted by the service and the attitude of customer service.
Hello Mark,
We apologize for your recent experience. JustFab is a shoe and handbag of the month club. Upon signing up with us, we explain our program on how JustFab works on the forefront of the site. Please kindly note, there’s never an obligation to purchase, as your wife can opt out between the 1st-5th of the month. If you forget to skip, a $39.95 member credit is added to your boutique, good toward a future purchase. We would like to work with you on this matter. Someone from our team will message you regarding further assistance. Should you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 13, 2013
I’m going to sue this online scam, JustFab, that took our money directly from our credit card per month and not refunding at all. It basically makes its own law as it goes like there's no consumer's law in the US.
Our apologies for any misunderstanding about our VIP program. When making your 1st purchase, you will be prompted to check off a box that you’ve reviewed the VIP program details. As a VIP member, you’ll receive a new boutique of handpicked styles every 1st of each month. There’s never an obligation to purchase, as your wife can opt out between the 1st-5th of the month. If you forget to skip, a $39.95 member credit is added to your boutique, good toward a future purchase. Rest assured, there’s no commitment and you can cancel any time by speaking with a Fashion Consultant over the phone. Again, we are sorry for any trouble this may have caused. We would like to review your account, someone from our team will reach out to you via message shortly. For further questions or concerns contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 12, 2013
I am aware of the JustFab VIP club requirements. According to their terms, you have between the 1st and 5th of the month to opt out for that month. Please be sure to do it on the 1st. Any day after the 1st will trigger an automatic charge to your credit card. The first sales rep, Kiara, would benefit from a course in basic English Grammar. The second sales rep, Evalyn, (direct quote) I'm able to read(???). Seriously, I don't know what reading had to do with my question/problem/concern. The third sales rep, Angelique, NO CLUE. She told me to call my "financial bankings." I gave up. I lost $39.95. I bought several items from JustFab. I can't imagine Kimora Lee wearing anything of this poor quality. The shoes are fine if you only need a pair for one occasion.
Hey Fredda,
Thank you for sharing your recent experience. Please kindly note, all we ask our VIP's is to log into their boutique between the 1st through 5th of each month to check out the new releases and to either skip the month of make a purchase. There's never an obligation to buy each month. If ever an item has been damaged or you would like to change the size, we do process free easy 30 day exchanges. We have reviewed this matter and are glad that you have received a one-time courtesy refund. Stated in our terms credits do not hold any cash value. There was an agreement that you would keep the account active requiring monthly action between the 1st through 5th of each month. Again, we do apologize for any inconvenience this might've caused. Should you have any further questions or concerns, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 12, 2013
You would think with 324 complaints on one website alone, this company would get a clue that their boiler-plate response of "Well, you logged on, so you agreed to be charged" is NOT creating goodwill in the marketplace. How long do you think that's going to keep your company afloat? CUSTOMER SERVICE means you do whatever it takes to make your customer happy. Extorting money every month, charging without authorization, and refusing to give refunds is a recipe for GOING OUT OF BUSINESS, and I for one can't wait until that happens. On top of it, it only adds insult to injury when you are attempting to cancel your account and get a refund for UNAUTHORIZED charges, and you have a representative that answers your complaints by continuing to convince you that you get "member perks" and "VIP Service" by being extorted. You truly need a lesson on what constitutes VIP Service. Do yourself a favor - shop at Shoedazzle instead. Kimora, you should be ashamed.
Hey Tara,
Our sincere apologies for any frustration you've experienced with us. There is never an obligation to make purchases every month. JustFab is a shoe and handbag of the month club. We inform our members before signing up on how JustFab works on the forefront of our site. Once you've made your initial purchase you become a VIP. Being a VIP grants you access to our monthly collections and sales. All we ask is to log into your boutique between the 1st through 5th of each month to check out the new releases and to either skip or make a purchase. If you choose nothing by the 5th, you are issued a member credit of $39.95, good towards your next purchase. We would like to work with you regarding this matter, we have sent someone from our team to contact you via message. They will contact you shortly, and should you have any further questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 12, 2013
You really have to read the fine print when ordering from this company! Not only do they automatically withdraw from your account if you do not skip for the month, but if you forget to skip, there are no refunds and you cannot use your credit on sale items, which is stupid! But I will say, I do like the shoes I have ordered, so it is not the shoes that are the problem, it is the customer service.
Hi April,
Thank you for sharing your experience. We'll make sure to inform our Quality Assurance Management for further review and to implement any necessary training. Please kindly note, there is never an obligation to purchase. All we ask from our VIP members is to check out the monthly selections and to either skip or make a purchase between the 1st through 5th. If no action is taken by the 5th, a member credit good towards your next purchase will be added to your account. Member credits do not hold any cash value. We are glad to hear that you've enjoyed our items. If ever you'd like to exchange an item, we do have a free easy 30 day exchange/return policy. Again, we are sorry for any frustration experienced. We appreciate your time. If you have any further questions or concerns, please contact us at your earliest convenience at 866-337-0906 available 24/7.
Reviewed July 11, 2013
Ordered from Just Fab in March. Everything was fine. I loved the shoes... Then 5 months later I received my annual bank statement to find they have taken £35 every single month for 4 months! I did not authorize this nor did I sign up for your VIP rubbish! I phoned them straight away to be told, "You can not receive a refund." What!!! No way, I want my money back! £140 they have taken from my account! After much ranting and raving and after having told them I will be contacting trading standards, they said I can have a partial refund of £70... This is not good enough. I want all my money back!
So after a further 20 minutes on the phone with the sales rep back and forth to her manager, she said her manager agreed to give me a payment of £105... She said there's no way I can have the rest refunded as this is a goodwill gesture! She said the money will be back in my account in 1-10 working days and that my account will be closed, so no further money will be taken out.
Well my account is still active. Alive as ever. In fact, with my money still showing up! I have contacted my bank and I will be making a complaint to trading standards if I do not receive my money back in the timescale they have said. I work very hard for my money and not for some company to take when they please. I did not sign up to be a "VIP" member nor have I got any email notification to say I did?! I want all my money back and I will never use this scam of a site again!
Hi Sameena,
Thank you for sharing your recent experience with us. We are truly sorry for any inconvenience this may have caused. Please kindly note that, JustFab is a shoe and handbag of the month club. There are never any obligations to make purchases each month. Once you've made your first purchase with us you become a VIP, being a VIP gains you access to all the monthly collections and sales! All we ask is to log into your boutique between the 1st through 5th of each month to view the new releases and to either skip or make a purchase. If you choose to do nothing by the 5th, you are issued a member credit of $39.95, good towards your next purchase. For further review on your account we have sent someone from our team to contact you via message. Should you have any questions or concerns, please get in touch with us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 11, 2013
I have been a member of JustFab for several years now and have nothing but great things to say about the company and their people. They have always been informative, polite and helpful. The products are brilliant as well. They are inexpensive without being cheap, which is not easy to do. I have received numerous compliments on my JustFab purchases and recommend it to all my friends.
Hi Amy,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 10, 2013
Their policy is **. They pulled money from my account, money I needed for something important, and then they go tell me no refunds. I hope they go out of business. Save yourself a headache and shop somewhere else.
Sorry about your recent interaction and we'll be sure to forward it to our Q&A analyst for review. Please kindly note, there is never an obligation to purchase. When you made your first purchase you became a VIP member. There's never an obligation to purchase and you can skip a month between the 1st-5th. If you forget to skip a credit is added to the account that can be used towards any item that you'd like in your boutique. Again we do apologize, but credits are non-refundable, due to credits have no cash value and can be used towards anything in your boutique that you'd like to purchase. If you have any questions, please contact us at 866-337-0906 available 24 hours 7 days a week. Thank you.
Reviewed July 10, 2013
I've been a member with JF for a few years now, and I have nothing but great things to say about them. The quality of their shoes, bags, jewelry, and denim is amazing! Plus, their phone lines are open 24/7. Every time I've had an issue with a product, all I have to do is give them a quick call and they always take care of my problem. They have free shipping both ways, so I'm never worried about returning a product that didn't work out for me. Their Rewards Program is actually very neat too!
Hi Amelida,
We just want you to know that we truly enjoy working with you and feel honored to be your chosen shoe and handbag of the month club. Your business is much appreciated, and we will do our very best to continue to meet your fashion needs. Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful. Thanks again! We look forward to serving you for many years to come.
Reviewed July 10, 2013
I have never dealt with such a deceptive company as Just Fab. It is correct, in fine print you are going to be billed monthly, but they also state that you can cancel at anytime. This is not correct! First of all, when you do try to call and speak to a person on the phone or on their online chat, the average wait time is anywhere from 12-18 minutes. That is a long time to wait on the phone to try to have some sort of correspondence with a person. I have called about 5 times and starting October of 2012, I advised them to STOP billing me. I did not want to continue receiving their products. I have very expensive name brand shoes and accessories, and there is a distinct difference between Gucci, Fendi and Just Fab.
Every time I called, I had always, "Just missed the cancel for the month date. And to stop the future billing, I would need to call back the following month." This company actually applies Mafioso attempts to coerce a person to keep getting billed for the goods the consumer no longer wants and offers "credits," repeatedly refusing to stop the process all together. I travel out of the country and do not monitor my statements as often as I should. After finally confirming with them in February to STOP billing me, they have started back up! This is illegal and deceptive, and this is one consumer who is an attorney... and I am going after them. Do not buy into this "fun and flirty" no obligation cult. They will bill you blind for products that come out of China, and that are cheap..
Hi Bonnie,
Thank you for sharing your recent experience with us. We definitely do apologize for our hold times. Usually, we do get busy at the beginning of the month and our call volume increases. We have changed our hours to 24/7 so you can be contact our Fashion Consultants at anytime! Please kindly note, you can cancel at anytime. Our apologies if your request was not met to cancel your account. Your interaction with our Fashion Consultants has been forwarded to our Quality Assurance Management for further review.
JustFab is a shoe and handbag club of the month. Before signing up with us, we explain how JustFab works on the forefront of the site. Once you've made your first purchase, you become a VIP. Being a VIP you are never obligated to make purchases every month. You gain access to monthly releases and promotions. All we ask is to log into your boutique between the 1st through 5th of each month to check out the collections and either skip or make a purchase. If no action is taken by the 5th, you are issued a member credit of $39.95, good towards your next purchase.
We would like to help assist you with this matter and further review your account with you via message. Someone from our team will contact you shortly, Should you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 10, 2013
My experience with JustFab is exactly that, Just Fabulous. JustFab is the ONLY online store that I shop at for shoes! I have been a member since March 2011 before the awesome JustFab commercials where the girls are going crazy at the office over the shoe collection, and I will always be a member. JustFab gives a fabulous customer experience from their online catalog and stylist collection, phenomenal customer service, incredibly stylish shoes, easy to use and user friendly website, and rewards program for members. I hardly ever shop at a shoe store because their customer service as well as selection cannot compete with JustFab.
From day one of being a JustFab member, I was asked very detailed questions about my personal style from clothing to shoe wear. Immediately I knew my experience with JustFab was going to be incredible. Their stylist handpicked my shoes and customized my shopping experience and found the perfect heels I was looking for. The website is super easy to use and I find myself on it all day like it was my Facebook account. The customer reviews are extremely helpful because they tell you if the shoe runs too small or big and they are honest opinions from real people. Calling their customer service line is a breeze as well, no long wait or hold times, friendly and knowledgeable specialists, and they are available 24 hours 7 days a week.
The best part of the JustFab shopping experience is the shipping and handling is FREE! Even returning is free! Who does that? JustFab! Other sites have gaudy and cheap looking shoes. They do not customize for you, and their website is tacky. JustFab is not in competition. They create the competition because they are the BEST! JustFab has quality, stylish, inexpensive, and luxurious shoes! The boot collection is my favorite and I do not shop anywhere else for boots. I absolutely adore every pair of shoes I ever purchased from JustFab. Plus, they reward you for purchasing with points which allows you to get free, yes, FREE shoes or handbags. I have received 4 pairs of FREE shoes and 2 FREE handbags.
People are constantly asking me, "Where did you get those heels," and I answer with confidence, "JustFab!" because I am confident about the JustFab brand. I always hear, "I love your shoes!" So, I tell everyone I know about JustFab because they are truly a brand I believe in. My closet is decorated in JustFab handbags and shoes. I love them! They always keep me in the KNOW and I often receive information about the new products being offered as well as any sales going on!
JustFab is always having contests and I love their contests especially their tweet-o-grams! I love participating because it's so easy! I love the rewards program because it helps me have as many shoes as I want for just purchasing shoes I want! My favorite collection from JustFab is their boot collection. I do not shop anywhere else for boots. JustFab is the BEST and if you're not a member, you are truly missing out on a FABULOUS experience.
Hi Amber,
It has been a pleasure taking care of your fashion needs for the whole duration of your stay with us. The growth we’ve experienced over the years is because of customers like you, who faithfully support our business. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Reviewed July 9, 2013
I hope this business gets closed down! I will be more than willing to help with that. And for the people that say you need to read what you’re signing up for?! No, they need to make it clearer that you will be billed $39.95 a month every month. If I would have seen that, I would have never signed up. I want my money back. I'm also sharing my horrible experience with every woman I know not to use this company. Give me back my money.
Hey Stacey,
We would like to apologize for any confusion this may have caused. JustFab is a shoe and handbag of the month club. There is never an obligation to purchase each month. We explain becoming a VIP, on how JustFab works on the forefront of the site before joining the program. Once you make your initial purchase, you become a VIP. Being a VIP gains you access to all our monthly collections and promotions. All we ask is to log into your boutique between the 1st through 5th of each month to check out the monthly releases and to either skip the month or make a purchase. If you choose nothing by the 5th, you are issued a member credit of $39.95, good towards your next purchase.
We have reviewed your account and see that you were issued 3 member credits from May-June 2013. You redeemed one credit to purchase the Kenzie shoe on July 7, 2013. Our records show that you spoke with our Fashion Consultant on July 9, 2013, regarding the charges. You were informed how the program worked and had canceled your account, that will no longer require monthly action. Someone from our team will contact you to inform you further information regarding your account. We thank you for your time and feedback. Should you have any further questions or concerns, contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 8, 2013
A follow-up... After reading many reviews, I began to doubt that my account had been cancelled. So I tried to log in and there was my account info - as alive as ever. I contacted them through chat and asked that it be deactivated. I was told that it had been deactivated, so I asked for a confirmation email. I was told that this wasn't possible. I went ahead and cancelled my credit card since I don't trust them a bit. While on the phone with my credit card company, it was suggested that I file a dispute. I did and I encourage everyone else with similar experiences to do the same.
Hello Alexis,
Our apologies for any confusion. Once an account has been canceled, members will still gain access to view the styles released every month, however will be unable to make a purchase. We are sorry that your request to receive a cancellation followup was not met. We have reviewed your account and see that it has been canceled on July 8, 2013 and will not require monthly action. As a courtesy we had someone from our team send you an email to confirm your account has been canceled. We will be sending the email that is recorded on file. Again, our apologies for any inconvenience. Should you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 8, 2013
Purchased a pair of shoes in May 2013 and returned them in May due to poor quality. The claim is the return process is quick and easy (NOT). I was unable to print my return receipt and had to call and have them manually send me as it was not generated to my account to begin with. This took 20 minutes of my time. I returned the shoes as outlined. It is now July and have not received my money back to my credit card. After 8 phone calls and much of my time wasted, the same scripted response is given by the reps. I finally today spoke to a supervisor (John) who has now told me they are doing yet another investigation because what they see is the shoes have not been returned and/or are not registering on their system. I provided them numerous times the Purolator reference number to confirm they were indeed received and signed for on their end.
It's the same response over and over (we are investigating). Until this day I still do not have my money back!!! This is unacceptable. This company's return process is extremely flawed and the employees are extremely incompetent. All they have to do is track the Purolator reference number. As far as I'm concerned, the shoes are returned and I should get my money back. If the shoes are lost in the warehouse, not my problem!!! Write it off and give me back my money!!!
Hey Cassey,
We apologize for any frustration this may have caused. We have forwarded your recent interaction to our Quality Assurance Management for further review. When processing a return for either refund or exchange, actions will take place once our warehouse has updated their system upon receiving items being returned. We have reviewed your account and see that there has been a confirmation from our warehouse that your item has been received. We would like to inform you more about this matter. We have sent someone from our team to message you regarding your account. If you have any further questions, please contact us at 866-337-0906 available 24 hours 7 days a week. Thank you for your time.
Reviewed July 8, 2013
I really thought that putting issues such as "If you place this order, we will charge you that same amount every month until you cancel" in fine print was illegal. I just discovered that I've been charged for the past 5 months. I called and asked for a supervisor and was given the run around until I finally gave up and asked to have the account canceled. That in itself took me yelling at the customer service representative to be taken seriously. Am I an idiot for not figuring this out sooner? Absolutely. But that doesn't make it any less of a scam. Based on the volume of complains just on this site, one would think that they would change this sneaky policy, but they don't. Why don't they change it? Because it's a scam! These so-called designer products are lower in quality than Payless. I want my money back.
Hello Alexis,
Our apologies for any frustration this might have caused. We have forwarded your recent interaction to our Quality Assurance Management for further review. There is never an obligation to purchase each month. JustFab is a shoe and handbag club of the month. You can cancel at anytime, however you would need to contact us by phone for security purposes. Once you've made your first purchase you become a VIP. Being a VIP, gives you access to all our monthly collections and sales. All we ask is to log into your boutique between the 1st through 5th of each month to check out the new styles and to either Skip or make a purchase. If you choose to do nothing by the 5th, you are issued a member credit of $39.95, good towards your next purchase.
Reviewed July 8, 2013
My wife wanted to order one pair of shoes. She somehow got scammed into some VIP club that she was not aware of and for the last three months, they kept pulling $40 out of our account. When you call to cancel, they just keep giving you the runaround and transferring you to the next person. They make the poor Indian lady on the phone, who we all know her name is not Gwen, what an embarrassment when the company you work for asks you to change your birth name so you are more American. What a joke. I would respect them more if they used their real name. This company is a scam. STAY AWAY.
Hey Jeff,
Our apologies for any misunderstanding about our VIP program. When making your 1st purchase, you will be prompted to check off a box that you’ve reviewed the VIP program details. As a VIP member, you’ll receive a new boutique of handpicked styles every 1st of each month. There’s never an obligation to purchase, as your wife can opt out between the 1st-5th of the month. If you forget to skip, a $39.95 member credit is added to your boutique, good toward a future purchase. Rest assured, there’s no commitment and you can cancel any time by speaking with a Fashion Consultant over the phone. Our apologies if there was any miscommunication with the Fashion Consultant you spoke with. We appreciate your feedback and it will be shared with our Quality Assurance Management for further review. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.
Reviewed July 8, 2013
Justfab.com charged my credit card for $39.95 each month for 4 months after I made what I thought was a one-time purchase of shoes, a purse, and a bracelet. Their website makes itself look like a simple online shoe store, when in actuality it is a shoe and handbag membership club that charges its members $39.95 per month. In no way does JustFab make it obvious that they are a membership club. After I realized I had been charged $39.95 for four months, I called JustFab's customer service. They refused to refund my money stating that I had agreed to their terms and conditions by checking a small checkbox (see attached photo) after making my initial purchase with them that stated "I accept the terms of the Just Fab membership program."
I did check this box in March after I made my purchase with them. It was in no way obvious, however, that the Just Fab membership program is a program that charges you $39.95 each month, and that these charges are non-refundable (except in exchange for goods from their website). I think that JustFab should be less deceitful by making it obvious that they are a membership club and that they will charge you $39.95 monthly for being in the club. In addition, I think that JustFab should be willing to refund the customer's money when the customer has received no goods in exchange for her money.
Hi Kristina,
We appreciate your time sharing your recent experience. Our apologies for any confusion on our VIP program. JustFab is a shoe and handbag of the month club. There is never an obligation to purchase every month. We include the steps to the program in our terms upon checkout, and further information can be found before sign up on the forefront of our site in the tab of 'How JustFab works'.
Once an initial purchase has been placed, you become a VIP. Being a VIP gains you access to our monthly collections and sales! All we ask is to log into your boutique between the 1st through 5th of each month to check out our new releases and to either Skip or make a purchase. If you choose to do nothing between the 1st through 5th, you will be issued a member credit of $39.95, good towards any item of $39.95 on the website. We have reviewed your account, and would like to work with you. We have sent someone from our team to reach out to you via message. Should you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 7, 2013
I signed up for JustFab a month ago. I purchased a pair of boots. I usually go to websites like Lord and Taylor's, but I decided to buy a cheap pair of boots from JustFab so that I could wear them when it snows to preserve my leather boots. Moving on, I received the product. I did my research on the website and saw all the complaints, but decided I would be smart and keep a reminder on my phone to skip each month until I felt like buying something. On the 1st of this month, I went to the website, navigated to my boutique, and selected skip this month. JustFab asks that if you do not want to be automatically charged that you can skip the month from the 1st to the 5th. Today is the 6th, and I got a call from my bank saying my account is over charged and JustFab was the cause. I instantly blew up and called JustFab customer service. The representative wasn't rude because I did not give a chance to be (I saw reviews about customer service representatives being nasty at JustFab). She immediately gave me a courtesy refund. I'm glad it was that simple as I've heard others say it's impossible to get a refund, as only store credit is used as a means of finding a solution.
Well, I thought I got my refund back because I skipped the month and they STILL CHARGED ME. I canceled my account right after. It's sad that a company is allowed to still do business even after all those scams they pulled on individuals since 2011. I WOULD NOT ADVISE ANYONE TO SET UP AN ACCOUNT WITH THEM! IF YOU DO, YOU DO IT AT YOUR OWN RISK, or if you’re smart, buy what you need and when receive you it, cancel your account until you are ready to purchase again and repeating an annoying and inconvenient process again. I should have taken a picture of the screen after I selected skip this month. Something told me to do it. I usually do this as I am a prospective lawyer, but I failed to.
Hi Lek!
Thank you for sharing your experience. Our apologies for the inconvenience when skipping the month, definitely not the norm. We have forwarded your recent interaction with our Fashion Consultant to our Q & A analyst to be reviewed and addressed. As always there is never an obligation to make purchases every month. Being a VIP member gains you access to all the promotions and monthly releases. All we ask is to log into your boutique between the 1st through 5th of each month to check out the new collections and either skip or make a purchase. If no action is taken by the 5th, you will be issued a member credit of $39.95, good towards your next purchase. Please kindly note, if ever you have received an item that you disliked, or would like to switch sizes, we do process a free easy 30 days return policy. We highly encourage our members to take advantage and contact us, to help better assist you with your purchase! Again, we do apologize for any trouble this may have caused. We are glad that you we were able to assist you and process a one-time courtesy refund. We thank you for your time and feedback. Should you have any further questions, please get in touch with us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 7, 2013
Justfab.com is a shoe membership club. Every month, you are sent a collection of shoes that match your style requests. After viewing your collection, you can choose to skip the month (and not be charged anything), purchase, request a new collection to view, or simply do nothing. If you choose to do nothing, $39.95 will be withdrawn/charged to your debit/credit card. The $39.95 will simply be placed in your Justfab.com account, which you can use at a later time. If you don't have the time to check-in once a month and money is a major concern, then this site is not for you. If you see a pair of shoes you want, you can purchase and cancel your membership as soon as your shoes arrive. Anyone who is stating this is a scam site clearly hasn't read the policy when signing up for an account. Take the 5 minutes it takes to fully understand the terms and conditions, or better yet, call and speak to a representative. MY experience with Justfab.com has been great. Free shipping and returns, better deals the longer you're a member, extremely comfortable shoes and super cute styles!
Hey Jaime,
We appreciate your feedback. We always strive to provide the best service!
Reviewed July 6, 2013
I do not know how long I have been a member with JustFab, but my experience constantly goes downhill as the time passes. I was loving everything about the company at first. I even ordered a pair of shoes in January. I love the shoes, but I do not like the conditions that the company is under. I am a college student who is often on travel. I have been charged once for not having skipped the month and I was able to receive a refund. I am away to travel right now. I was not nowhere near being able to get to the internet to skip the month until July 6. Now not only will my bank account balance go into overdraft because of JustFab, but I am very dissatisfied. It is extremely hard for me to skip every single month with ease. Please JustFab, we must work on this issue.
Hey DeShawn,
Thank you for your time in sharing your experience. We appreciate your membership in being part of JustFab thus far! We apologize for any inconvenience you feel regarding out program. Please keep in mind, you can always Skip The Month between the 1st through 5th. We recommend to set reminders on your calendar/alarms on your phone just to remind you to check out the new selections, and to skip the month. We have reviewed your account and see that you were issued a member credit back in March and were offered a one time courtesy refund. Stated in our terms, member credits do not hold any cash value. You've skipped consecutively without getting a member credit since March. We do see an attempt charge for July, however it had declined and did not charge your account. We have canceled the pending charge so it will not bill you. The funds pending should drop within 2-5 business days. As confirmation your account remains active requiring monthly action. Again, our deep apologies for any trouble this may have caused. Should you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 6, 2013
I bought a boot from JustFab and they automatically made me a VIP Member. They charge you every month if you don't skip the month which is absurd!!! Who will have the time to go to their website every single month just for the sake of skipping!? Please stay away from this company!!! It’s a scam! They charged me $40. I called them many times to credit me and they say they will. But now, I have been waiting a month and still I haven't get my money back! This is so frustrating. This kind of company should not exist. I tried to unsubscribe many times, and they don't let you unless you call them and they will try to keep you, making many excuses for you to stay... Please, JustFab, I just want my money back! Their shoes are cheap. I can find better shoes for better prices. I wasn't satisfied with the boots because it’s not comfortable. It’s so hard and with just 2 hours walking, my feet start to hurt.
Hello Lindsy,
Thank you for sharing your experience. We are sorry for any trouble this may have caused. As always there is never an obligation to make purchases every month. When you made your initial purchase you become a VIP member. Being a VIP gains you access, to our monthly releases of great trend collections and promotions! With that, all we ask is you log in between the 1st through 5th, to check out the new releases and to either skip the month or make a purchase. If no action is taken by the 5th, you are issued a member credit of $39.95, good towards your next purchase. JustFab is a shoe and handbag of the month club, to cancel, we advise our members to call in for security purposes. We have reviewed your account and see that you were issued a member credit for June. You were offered a one-time courtesy refund of $39.95. Stated in our terms, member credits do not carry any cash value and can only be redeemed towards purchasing an item. We are glad we were able to assist you in meeting your request. If ever an item is uncomfortable, or size too big/small, we do process a free 30 day exchange policy. Again, we apologize for any inconvenience this may have caused. Should you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 5, 2013
If I could give this site NO STARS, I would. IT IS AWFUL. NEVER EVER JOIN UP OR BUY FROM HERE. I know the shoes look pretty, but it is going to steal your money every month extremely sneakily. So you will sign up as a VIP member with your first order to buy your shoes. After this, you will think "Great! I have a new pair of shoes," but OH NO, YOUR LIFE JUST GOT RUINED. If you're poor like me and only buy shoes on a special occasion, you're screwed. They will now charge you 35 pounds EVERY MONTH for NOT buying shoes! Once you finally realize this (it took me 7 months), you will be told that if you don't buy shoes every month, they will just charge you the money anyway.
WHO THE HELL BUYS A PAIR OF HEELS EVERY MONTH?! On the phone, they were rude and argumentative. When I told the woman that I don't know anyone who buys shoes every month, she LAUGHED and said she knew lots of people. WELL WHOOP DE DOO!! Then after saying that the site was incredibly misleading and that I felt I had been scammed, she said "Well, I'm very sorry. Don't forget to like us on Facebook and Twitter." The hell I won't!!
I just warn you to TELL EVERYONE YOU KNOW TO NEVER DO WHAT I DID. Stay very clear away from this site unless you're rich. I'm sure even rich people would feel like they take the piss. STAY AWAY! Only trying to help you poor girls who will be left poor and scavenging in dustbins for food after they steal all your money. :) xoxo
Hi Becka,
Sorry for any frustration this may have caused. JustFab is a shoe and hand bag club of the month. There is never an obligation to purchase every month. Once you've your first purchase you become a VIP. Being a VIP gains you access too all our promotions, and new collections every month. All we ask our members is to log in between the 1st through 5th of each month to check out the new selections and either skip or make a purchase. If you choose nothing by the 5th you are then issued a member credit of $39.95 in your boutique, good towards your next purchase.
Our customer service is very important to us and your recent interaction has been forwarded to our Quality Assurance Manager for further review and the proper training will be implemented. We would like to review your account, we have sent someone from our team to message you to assist in reviewing and confirming the status on your account. Should you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 5, 2013
I joined as a VIP member some months ago. I thought it was a great deal and I bought 3 pairs of shoes from JustFab. Two of the three pairs were great and worked out for me. The third I returned and it wasn't too much of a hassle (anytime you have to return something, a bit of a hassle is expected to some extent). What I am NOT impressed with was how it was handled when I cancelled my membership. First of all, I am a strong advocate for being able to cancel membership online. I thought it was a bit fishy when I live chatted with Kaitlyn and she informed me I could not cancel online, but I must call to verify information. I wasn't sure what info was needed, but she gave me the number and then immediately signed off.
I then learned that the reason they want you to call is because they want you to sit through a sales pitch and try to make you not cancel. This drives me CRAZY! Obviously, I am aware of the benefits of being a member because I WAS A MEMBER for the last few months. The lady was also extremely rude when speaking with me. She kept talking over me to tell me about what I would be missing out on. I did not appreciate that. Finally, I had to tell her to stop with the sales pitch and just take me off membership. She finally said okay, but it was still a sales pitch about what JustFab could do for me even as a non-member.
My experience with JustFab overall was totally ruined by this phone call. You would have been better off just letting me cancel online because it would have been easy and hassle-free. Once I get a job again and can afford JustFab, I probably would have made future purchases. However, since the phone call was such an annoying experience, I will not be using JustFab again. Just thought you all should know... Let us cancel online!! Calling is ridiculous and your operators are following your protocol to slam us with marketing points. It's very frustrating. Thank you.
Hi Alice,
So sorry for any frustration you've encountered. Your interactions with our Fashion Consultant has been reviewed and addressed. JustFab is a shoe and handbag of the month club and all we ask our members is to contact us to cancel the account for security purposes. We would like to thank you for your time in sharing your experience, we apologize that your request of a smooth cancellation was not met. Your account has been reviewed, and confirmed that your account has been canceled and will no longer require monthly action. Should you have any further questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 5, 2013
I've been a member of JustFab since 2010 and have received nothing but stylish shoes, handbags, denim, and jewelry at a reasonable price... My closet is more fabulous now than ever! JustFab is a monthly club, which other negative reviewers fail to tell you - they simply haven't read the terms and conditions that are readily apparent on the website. I enjoy getting a monthly boutique and choosing fun fashion items every month. If new items aren't in my budget, or I need more time to decide on what I'd like to order, I just have to click "Skip this Month" between the 1st and 5th day of the month - and voila - no charge. Even if I forget, that charge is turned into a credit on my account and is waiting for me when I'm ready to order.
When I do place an order, I can expect that it will be up to my quality standards and fit perfectly, or it will be exchanged/replaced free of charge. Shipping is fast and free, and there is no worry that I'll be stuck with something I'm not 100% satisfied with. It's awesome! Another amazing thing about JustFab is the community that it has created. I love posting photos and getting style feedback on all of its social media platforms, Facebook, Instagram, etc... I've made a ton of "shoe friends" that love to talk fashion - it's so much fun! Overall, JustFab has a fabulous business model, phenomenal customer service, and awesome fashion items at a reasonable price. I'm definitely a satisfied customer and will continue to give JustFab my business far into the future.
Hi Amanda,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 3, 2013
I bought a fabulous pair of boots here and, after having a few months of credits saved, went to buy some jeans and different boots. However, I could not add anything to my bag, so I called customer assistance and they said they would look into it. The next day, I had the same problem and called to cancel my membership. They said to wait until the next month, to choose "Skip this month" and that the "bag" problem should be fixed. Well, I waited just to discover that the "Skip this month" AND the "bag" did not work, so I had to go through my credit card company to dispute the charges. I also tried to get some answers from their "live chat", but when she got confused about what to do, she just told me to call and to have a great day and to visit on Facebook...
Hi Christa,
We apologize for that recent experience! If ever our site is not working in your convenience, please contact our Fashion Consultants. We can help you place orders, and assist you how to maneuver the site. We have reviewed your account and would like to review the account with you. Someone from our team will reach out to you via message, shortly. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 2, 2013
I have been getting emails from Just Fab for several months when I finally decided to buy a pair of boots. I vaguely saw some sort of VIP status upon purchasing, but didn't think it meant they would charge my card monthly. After the purchase, I realized that they will charge you about $40 every month regardless if you purchase anything (unless you physically log on to "skip"). I am not okay with this, and I will not put up with being required to "skip" a month in order to prevent this from happening. It's my credit card, Just Fab as a company should not be authorized to access my card when I'm not actively purchasing something.
I called to cancel, and thought that was it. I got notified the next month that the amount had been charged, and that my special items were ready for viewing. I called again to cancel. The only reason they gave me a refund is because you get one free pass if you forget to skip that month. So, I'm guessing if this were to happen again, they would refuse to give me my money back, which is not acceptable. You do not have free rein with my credit card, and if the cancellation fails to go through again, I will absolutely get my money back.
I still get their emails even though I have unsubscribed, which included another notification that my items were ready to view this month. I just double checked over chat, and they insisted that my credit card won't be charged. I am going to contact my credit card company just in case and make them an unauthorized purchase. I will never be part of a company that charges a monthly fee regardless if I feel like buying something or not. The quality of the boots was middle of the road and I would rather get better quality in person where I can try them on.
Thank you for sharing your recent experience with us. Our apologies that your request was not met. We have forwarded your interactions to our Q&A analyst for review and will be addressed. There is never an obligation to make a purchase. When you made your initial purchase you became a VIP. Being a VIP means you gain access to all our promotions and monthly collections released. All we ask is to log in your boutique to check out the new styles between the 1st through 5th of each month. You can make a purchase, or skip. If you choose to do nothing by the 5th you will be issued a member credit of $39.95 good towards your next purchase. As stated in our terms, member credits do not carry any cash value. We were able to review your account, and would like to let confirm the account has been canceled and will not require monthly action. Our record shows that you were offered a one-time courtesy refund for the credit billing of $39.95. Rest assured your credit card information is disabled and you will no longer be billed. Our members privacy is one of our utmost priorities and no further access to your account can be granted without your authorization. Should you have any further questions, please contact us at 866-337-0906 available 24 hours 7 days a week. Thank you for your feedback and time!
Reviewed July 1, 2013
I have had wonderful experiences with this company. I have ordered three pairs of shoes with this company. I am satisfied completely. However, there is one problem that I see. With the last pair of sandals I ordered, I saw the same pair in Payless shoe store at a cheaper price. My only hang up is, JustFab is supposed to be custom made to the personal touch for its customers. Well, I would feel foolish bragging about this company, if someone comes along and puts me on blast by saying that same pair is at your local Payless shoe store.
Hi Kristen,
Sorry for any inconvenience. We work with industry insiders to design our own styles based on the season’s biggest trends. We work with the makers of Marc Jacobs, Steve Madden, Aldo and Nine West to provide you with styles made from high quality materials. Our apologies for any confusion. We really appreciate the feedback and we'll be sure to forward it to our Marketing Team for review. If you're ever not satisfied with the styles that are picked for you in your boutique select the Send Me New Options button and our Fashion Consultants will send you new styles. Should you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed July 1, 2013
I have had NOTHING but a positive experience with JustFab. I think that people do not understand that this is a boutique-style membership club. You log in between the first and fifth to simply skip the month if you do not want to be charged and receive a credit towards a future purchase. I have always had great customer service with easy exchanges if needed. The social media is also great, with super communication and great contests all the time!
The shoes and bags are consistently good quality and I get great compliments on all my JF items. If you are thinking of giving JustFab a try, please look for yourself! If you read all the terms and understand your part in the membership, you will not be disappointed!
Hi Amanda,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed June 30, 2013
I called them to see if I could get the flats I wanted with the member credit I had, and they said I could only get shoes worth $39.95. I don't wear heels! Then she said she would see what she could do and well, she was like, “I'm sorry, we can't do anything about it.” Really?! No, honey, you took $40 out of my account and I can’t get the shoes I want?! It doesn't work that way! I am really angry with the service and I will NOT be ordering from them again, and I WILL be telling everyone I know not to order from them!
Hi Amanda,
Our apologies for your recent experience. We've forwarded your recent interaction to our Q&A analyst to be reviewed and addressed. Pardon, for any confusion on how our credit policy work. The member credits are only valid for $39.95 items, due to the fact if you purchase with an item less than $39.95, the difference will not be applied. We are glad you were able to purchase the Magic Kingdom bag on June 30, 2013 using your member credit. Again, we apologize for the trouble this may have caused. Should you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 29, 2013
I returned a pair of shoes and was told they could not credit my credit card, and I could only receive a store credit. They kept repeating over and over their ridiculous reasons why this couldn't be done, even after I explained that I wouldn't be purchasing any more shoes and wanted to close my account. I asked them if they would prefer me to walk away with a positive experience with their company or a bad one; either way, I would share it with everyone I know. They didn't seem to understand this concept. I even spoke with a supervisor and got nowhere with her. When I called back to cancel my account, the woman proceeded to tell me I would need to go on the website and skip every month. I was flabbergasted! I had to repeat several times to her the meaning of CANCEL MY ACCOUNT! I NO LONGER WANT TO DO BUSINESS WITH YOU! Are these people for real? Do NOT do business with this company. If I could give them no stars, I would. Oh, and by the way, I lost the money I paid for the pair of shoes.
Thank you for sharing your recent experience. We apologize for any trouble this may have caused. Our customer service is very important to us and your information has been forwarded to our Quality Assurance Manager for further review and the proper training will be implemented. We have reviewed your situation and someone from our team will be reaching out to you for assistance via message. Should you have any further questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 28, 2013
My daughter, who is an underage, received a BOGO deal that she decided to use and purchase a couple pairs of shoes. These ended up being the most expensive shoes she has ever bought. Every month, her account was being debited $39.95. She works very hard at a fastfood restaurant and goes to school. She finally noticed her bank statement several months later that she was being charged. (We are a very busy family.) She contacted them and they told her that she needed to order shoes because they could not give her the money back. Well, she received 3 pairs of shoes in the mail for the 5 months that they had charged her. I then contacted the company because it is very obvious that these shoes are not the best quality and definitely not worth the price.
I told them to cancel the membership, refund the additional charges and that I would like to return the shoes that were received for a refund. The customer service agent was extremely rude and told me that they could no longer do anything for me because I had cancelled the membership. I then contacted the BBB and due to the company never responding to the BBB case, it was closed. Any reputable company cares about their BBB rating and would have ruled in favor of the customer. This company did not because plainly put, they don't care!! With plenty of negative feedbacks, they WILL be eventually shut down.
Hello Marge,
Thank you for your time sharing your recent experience. Our apologies for any confusion on how our program works. There is never an obligation to purchase. JustFab is a shoe and handbag of the month club. Once you've made your initial purchase you become VIP. Being a VIP, gives you access to all our sneak peaks and new monthly releases. All we ask, is to log into your boutique between the 1st through 5th of each month to either skip or make a purchase. There is never an obligation to purchase. If nothing is done by the 5th, you will be issued a member credit of $39.95, good towards your next purchase. We would like to work closely with you to help better assist you on this matter. Someone from our team will contact you shortly via message. Should you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 25, 2013
I ordered for the first time through JUSTFAB. NEVER AGAIN!!! The shipping policy states USPS or FedEx would be shipping. I even confirmed this info with a JustFab agent, but only after my shoes were lost/stolen. JustFab agent stated shipping info wasn't clear in their policy. My complaint is that I received a link with tracking confirmation from FedEx with an option to receive updates. I never received an update about my package location once the item entered my city. The estimated delivery date was set for the following day. So the package didn't arrive, only a box. I called FedEx to alert them of the situation and my anger. Fedex stated it wasn't their fault and Fedex delivered the package to USPS. My question was why didn't I receive an alert? FEDEX's response, "We don't know. It's not our fault. We didn't deliver." I'm so done. NO SHOES. NO REFUND.
Hey Zenobia,
Thank you for sharing your recent experience. Our sincere apologies for any confusion with our carriers and never receiving your parcel. Please kindly note, in order for us to give our free shipping to our members, we do process FedEx to pick up the orders to deliver it at your local post office for final delivery. FedEx will only send direct, if an order was placed on rush. We have reviewed your account and see that you've canceled your account and will no longer require monthly action. We would love to help you regarding this situation. We have sent someone from our team to contact you via message for further assistance. Should you have any further questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 24, 2013
I continually had problems with this company. You must "skip" every month or else they WILL charge you $39.95. And even some months when you DO skip, they charge you anyways, and then they tell you it was your fault for not skipping the month. This happened to me TWICE so I just cancelled my account. Also, when you do pay the monthly $40 payment, it gives you a member "credit" which can ONLY be used on regular price items. You can't use this on any promotional or discounted items. Say you want 2 pairs of shoes on sale for $19.95. Can you get them? NO, because you have a "member credit." Only first time buyers can use these promotions. DO NOT SIGN UP FOR THIS SERVICE! Go to a nice boutique. You'll save time, energy, money, AND LOTS OF HEADACHES AND HASSLE! Oh, and the shoes are always uncomfortable. Don't even bother with them.
Hi Kahla,
Our apologies for the frustration. Please kindly note, there is never an obligation to make purchases each month. Once you've made your initial purchase, you become VIP. Being a VIP you have access to all our new monthly releases. All we ask, is to log into your boutique between the 1st through 5th of each month, to either make a purchase or simply Skip the month. If nothing is done by the 5th, you will be issued a member credit of $39.95 good for any regular item on the site. If you are not satisfied with your selections, you can always request for 2nd selections. Also, you can join in on our Facebook page with many members sharing what they've purchased and how they wore it! You can always contact our Fashion Consultants to add items in your boutique as well. Credits are not applied to most promotions. We have reviewed your situation and would like to help better assist you. Someone from our team will be reaching out to you via message. If you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 21, 2013
In October 2012, I went online and purchased one pair of boots. I was very careful not to choose the VIP membership and did not get any deal of half off, only free shopping. A few months later, my husband asked me what I was buying each month for $39.95. I called JustFab and was only able to get a refund of 2 of the 5 months fees they took from me. During this call and future calls, I continued to ask what VIP treatment I was actually getting. JustFab did not have any of my correct information and I was certainly not receiving any reminders of my credits or online assistance. I was left to spend $120 on 3 pairs of shoes.
However, after cancelling my membership in March, I was still billed again in April. When I called, the rep said that I never cancelled but I skipped a month. Needless to say, I had words to say about their service, training and follow through. It was then cancelled. However, last week when I finally decided to purchase with the credits, I was told I had to rejoin their VIP program to use the credits. OMG, I lost it. Then I cooled off realizing my money was being held hostage. I confirmed renewal and was told that once my shoes arrived, I could call and cancel.
Let me add that at the time I tried to order the shoes, the service was terrible. The rep could not help me find any shoes my credits could purchase with because I could not use credits on sale items. I ended up with shoes I would have to give away. The JustFab styles are too low or high for me and they do not have 9 1/2. Shoes arrived a few days ago. This morning, I called to cancel my account and was confronted with lots of obstacles and attempts to retain my membership. I know they have a long history of my dealings with them, so this was ridiculous. JustFab is a good concept but careless with service, training, accuracy and ethics. My review is no different than hundreds of others, but I had to share my service trial to forewarn customers on their reps' lack of training and their pressure to keep a sale. Please be mindful and keep confirmation numbers and be persistent.
Hi Elizabeth,
We thank you for sharing your recent experience. We apologize for any frustration this might have caused. Our Quality Assurance Manager has been informed regarding your recent interaction for further review. As always there is never an obligation to make purchases each month. We do inform our members step by step upon signing up and is listed on the forefront of the site under how JustFab works. Once you've made your first purchase, you become a VIP. Being a VIP, you are granted access to monthly selections and private sales. All we ask is for you to log into your boutique between the 1st through 5th of each month, to check out the new releases and to either skip the month or make a purchase. If no action is taken by the 5th, you will be issued a member credit of $39.95, good towards your next purchase. Our records show that your account has been canceled and will not require monthly action. You were offered courtesy refunds, and had redeemed 3 member credits by purchasing items on the site. Again, we do apologize for the inconvenience. Should you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 20, 2013
I would not even rate this company with a one star. BEWARE if you make a purchase. Customer Service and Billing is nothing more than what sounds like a telemarketing call center - Classic deceptive business practices with this company. Customer Service (and I use this term loosely) reads from a script and you cannot get a definitive answer. I received an offer that stated FREE and No Obligation - an absolute lie. They will charge your account $39.95 per month regardless if you purchase or not, and even when you cancel
I made an order that was "supposed" to have no obligation. I canceled my order and told them I did not want any business with them. I was told it was too late, I could not cancel the order. I informed them I would ship the shoes back. I sent the shoes back. I was still billed for them and discovered JustFab has been continually billing my credit card every month for the past 4 months! I called Billing and spoke to someone again who is totally inept and cannot answer a question except for reading from a script. All I got in an answer was, "Uhm". I demanded all my charges be refunded to my credit card. Of course, it was, "We cannot issue refunds."
I informed the representative I would file a formal complaint with the Better Business Bureau. This did not seem to be a concern to this representative. I called my credit card company and informed them that I am STILL trying to rectify the charge. Then I had to dispute all charges with my credit card company, put a permanent block of any charges from JustFab, file the BBB complaint, and request an investigation. I am also contacting the California Attorney General's Office. It will be interesting to see how this all works out since JustFab customer service has repeatedly refused to provide any form of customer service. It is no wonder that JustFab has 340 complaints to date. Horrible experience. Save your money, your time, and your sanity and shop elsewhere.
Hi Kristin,
We would like to extend our apologies for the frustration. Your interactions with our Fashion Consultants has been reviewed by our Q&A analyst and addressed. When you made your first purchase you became a VIP member. There's never an obligation to purchase and you can skip a month between the 1st-5th. If you forget to skip a credit is added to the account that can be used towards any item that you'd like in your boutique. Again we do apologize, but credits are non-refundable and can be used towards anything in your boutique that you'd like to purchase. For further assistance, we have sent someone from our team to contact you by message shortly. Should you have any further questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 20, 2013
I have been a JustFab member since 2012. The thing that drew me in was the BOGO sale. I have built an amazing shoe collection ever since and everywhere I go, people stop me and ask where did I get my shoes/or purse from. They make such great quality items at affordable prices. I also love that the shipping is free on orders $39.95 or more. And free returns. That is REALLY important because a LOT of people are so afraid to buy shoes online for fear they won't fit. Thanks to the reward program, I usually get a free credit every 2-3 months. Sometimes, there are special promotions where we can earn double or triple points OR where we can use our member credit with the promo code.
Hi Airie,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed June 17, 2013
Who would ever pay for a membership to buy shoes? I would never! I just noticed JustFab has been sweeping my account for 7 months $39.95. I called customer service and they will refund me ONLY 2 months. Make sure you read the fine print before you purchase from this company. This company is a SCAM!!
Reviewed June 16, 2013
Not only are the shoes low quality garbage, but their service is the same. I called to skip the month on the 3rd, like what I had been doing for months. When I called, I was told, "Oh no! You don't have to skip the month today! You have plenty of time if you don't want to buy anything now. I will take care of it for you." And how did they take care of it? By lying to me so that my account was debited $39.95. When I "chatted" to complain, the woman told me that they can't refund me $39.95 because "member credits weren't in the form of dollars but just credits". REALLY!? Because when you deducted money from my account, it was definitely in US DOLLARS, not JustFab Member credits!!! Better Business Bureau, here I come!
Hi Kristina,
We are sorry for your recent interaction. Our Q&A analyst was forwarded the call to be reviewed and addressed. Please kindly note, if ever you've received an item that was damaged, or needed to be re-sized or simply exchanged, we process a free 30 day exchange/return policy. Our apologies for any confusion on how our member credits work, stated in our terms, JustFab credits do not carry any cash value, and can only be redeemed through purchasing an item.
We looked into your situation, and would like to work with you in resolving this matter. Someone from our team will reach out to you by message to help assist you. If you have any questions, please get in touch with us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 15, 2013
I can't believe these people took $39.95 from my account without my approval!!! The lady kept telling me that I took advantage of the VIP membership when I only used a promo code to purchase. THEIR CUSTOMER SERVICE SUCKS!! THIS PLACE NEEDS TO BE SHUT DOWN!!! Consider yourself warned!!!
Hey Sokol,
We are sorry to hear about your recent experience. Our deepest apologies for any frustration this may have caused. JustFab is a shoe and handbag of the month club, there are no obligations in purchasing every month. Upon signing up with JustFab, we make sure to let our members know how JustFab works, even before checking out with your purchase. Once you've made your first purchase you become a VIP. Being a VIP you have access our monthly releases every 1st of the month. With that access, all we ask our VIP's is to log into your boutique between the 1st through 5t of each month to either Skip or make a purchase. If you choose to do nothing by the 5th, you will receive a $39.95 credit in your boutique, good towards your next purchase. We looked into your situation, and will have someone from our team reach out to you for further assistance. If you have any questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 15, 2013
They charged $40 six times for one pair of shoes. I was subscribed automatically to be a VIP member just to look at shoes online!!! Please do not shop here!!! I even had to cancel my credit card!!! =O
Hi Anais,
Our apologies for any misunderstanding. There's no obligation to purchase each month. You can opt out by skipping the month, and if you forget to skip between the 1st-5th, a $39.95 credit is issued to your boutique, good toward any item. For further review on your account, we have sent someone to contact you via message shortly. Should you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 14, 2013
My story is no different from the other 299 customers that gave this scam a one star. I gave it a one star because I had to rate it. JustScam will nickel and dime you out of every cent they can. Buyer, beware. Once you find the almost impossible choice to opt out of your monthly boutique, it really doesn't matter because you're charged anyway. I called, complained, and was refunded.
It happened again in June, however this time, "we're sorry we can only refund once" so I was stuck with this charge. I ordered another pair of shoes so that I could close my account; however, I was charged for the shoes. Why? Because they were less than $39.95, so I couldn't use my "credit." I told Savannah, Samantha and April, I wanted to send the shoes back; however, there is a restocking fee of $5.95 and some other nonsense. By the time I returned a pair of unwanted shoes, it would cost me $15.95. Really!!! Finally, they agreed to waive the fees. We'll see how that works out for me.
Fortunately, I taped my conversation with Savannah and kept the printout of my conversation with April and will do, so I can dispute the charges on my account should they ever occur again. I wish I’d seen these reviews before signing up for JustScam.com. I will email, tweet and comment to every contributor of JustFab and post it to my Facebook, Twitter, IG and YouTube accounts. I will comment to every magazine like Style and Watch that suggest that anyone sign up for this scam.
Hi Ann,
We are sorry for the frustration. JustFab is a shoe and handbag of the month club. Our VIP program is listed for our members to view on How JustFab works, and also before making your first initial purchase. Once you've placed your first purchase you become a VIP. All we ask our VIP member is to log into their boutique between the 1st through 5th of each month to Skip or make a purchase. If no action is taken by the 5th your account will be issued a $39.95 member credit good towards your next purchase.
Your recent interaction with our representatives have been forwarded to our Q&A analyst and will be reviewed and addressed. Our aplogies for any mis-communication on our member credit policy. If for any reason you are not content with your selection, you can exchange it for another item or return it FREE of charge for a JustFab credit. Due to our fabulous pricing, we are required to charge a restocking fee for each item returned for a refund. Items exchanged for another item or returned for a credit are not charged a restocking fee.
We have reviewed your situation and would like to confirm that you have canceled your account and will not require monthly action. You have used the remaining member credit to purchase your recent order for the Signature Skinny Solid pant on June 14, 2013. There are no further active credits on your account. Again, we would like to apologize for any trouble this may have caused. If you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 13, 2013
I enjoyed being a VIP member... except when I started getting ripped off. I had a member credit from forgetting to skip a month. When I applied it to a recent purchase, I ended up having to send my order back for an exchange because the shoes were cut so small. All that just to find that the shoes I wanted to exchange with weren't in stock as I was informed, so they cancelled my entire exchange order. I called to get my money back from that "credit" that was initially debited from my bank account, but the customer service I received from the millions of calls I had to make were utterly unreasonable and acceptable. They refused to provide me a refund that I thought I was due since it WAS initially money from my bank account anyway. Truly disappointed and I will find a way to file a corporate complaint. After all, I did get a refund last year.
Hey Amber,
Thank you for taking the time to share your recent experience. Our apologies for your recent interaction, we have forwarded your information to our Q&A analyst to listen to the call for further review. As for our member credits, we were unable to meet your request in refunding the credit, due to credits not carrying cash value. We would like to help work with your situation. Someone from our team will be reaching out to you via message for further review. If you should have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 13, 2013
I have been a member of JustFab for around 2 years and I absolutely love them. I love JF because they offer a variety of items with great prices. They have an amazing line of denim, handbags, accessories and shoes. The quality of the products they sell is superb, especially for the price. The price point is very important because it allows someone like myself to purchase high quality products without having to break the bank. Even better, for every purchase you make, you earn points and once you hit 350 points, you get a free credit = a free product. What could be better than that? The customer service is also amazing. If you have a problem, the gals on the customer service live chat or phone are very helpful and friendly and help resolve your problem asap. I also love the JF Facebook page. Usually when I have questions, concerns, issues, I post on the JF wall and I have an answer within minutes; plus all the interaction between members is great. <3 JF and I will always be a faithful customer to them.
Hi Afton,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 13, 2013
I became a VIP member with JustFab one year ago. I was very aware how the membership works as far as skipping each month. I had 17 credits on my account - $679.15. I can't believe JustFab stole all that money for me. I spoke with a Fashion Consultant and she told I never skipped the month that's why I was charged for all those months. I explained to her what the whole process is to skip... She told me she can only give me two courtesy refunds of $39.95. I was truly upset. I spoke with a supervisor who was ghetto and unprofessional with me. She told me she couldn't do anything for me and she didn't have a contact name so I can talk to someone higher than her.
After months and months of investigations, the service manager emailed me saying they can credit my account fully. Her name is **. Since I'm locally from Charlotte, NC - that's where the main headquarters is - she offered free shoes for a year and invited me to all the events JustFab have. I declined all her offers but I'm just glad I got all my money back. Email ** - she will help you out because she has to cover her behind. I will never ever shop with JustFab or advise any of my family members or friends shop with them.
Hey Brittany,
Our customer service is very important to us and your information has been forwarded to our Quality Assurance Manager for further review and the proper training will be implemented. We are sorry for any confusion on how the membership works. All we ask from our VIP members is to log into their boutique between the 1st through 5th of each month. If you do nothing by the 5th of the month, your account will be issued a member credit of $39.95. As stated in our terms member credits do not carry cash value.
We have reviewed your situation and are glad that we were able to help resolve your matter. Thank you for taking your time in sharing your experience with us! If you should have further questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 13, 2013
Avoid this website!! I signed up for membership with JustFab in December 2012 and got their VIP membership deal. After then I made sure I skipped the month since I read reviews and stories from people that had bad experience with them. I am 100% sure that I always skipped the month whenever I did not want anything from them as I will always go back to confirm from my account in their website before time passes. I noticed my credit card bill was getting high so I went back to check the previous statement and noticed I had been charged for four months, including the present month, even when it was clear that I skipped the month.
They agreed to refund the money back for only the present and told me it was only a one time refund that could be granted. I got so mad because I could not show proof of skipping the earlier months even when I did. The lady I chatted with just hung up on me. Please don't be like me and give it a try with these people. Cancel membership if you are already in or block your credit card from them.
We apologize for your recent experience, your interactions with our Fashion Consultants has been reviewed and addressed. There is never an obligation to make purchases every month. All we ask is our VIP members that have made their first initial purchase is to log into their boutique between the 1st through 5th of each month to skip or make a purchase. If there is no action taken by the 5th your account will be issued a member credit of $39.95, good towards your next purchase.
We have reviewed your situation, and see that you have recently spoke with a representative. We are glad you were able to receive assistance and clarification due to having 2 accounts. You have received a courtesy refund for the recent month. As stated in our terms, member credits do not carry any cash value. We have sent someone to contact you for further review on your account. If you should have any further questions, please get in touch with us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 12, 2013
I got some shoes that were too small. So I put them straight back in the box and rang the company for a man to come and pick up the shoes for Wednesday. Today is Wednesday. I have been in all day and absolutely nothing!!! I then rang the company as it was 6:30 and still nothing. The lady who asked me repeatedly to repeat myself said she will have to rearrange for Friday. Absolute joke. No apology. Nothing. Angry and annoyed is the word. Learn from me. Don't trouble yourself with these. They are nothing but a ripoff and just very incompetent. They don't say sorry and they don't try to help. Just frustrating!!!
Hi Ginny,
We truly apologize for your experience with JustFab. We have reviewed your account and our records show that your items were received back in full to our warehouse on June 11, 2013. Also, you already redeemed the store credit that was issued to you for returning the item when you purchased the items Dolly and Bruna. Once again, we apologize for any trouble this may have caused. Should you have any questions please contact us at 866-337-0906.
Reviewed June 11, 2013
I ordered my wife a purse from them in December. Every time I called to cancel my "membership" with them, no one picked up on their "24-hour hotline". I'm taking hours on hold. Finally, last month, my card expired. I figure I'm in the clear. Nope. They forced a transaction through my expired card, then said my credit is not worth money so they can't refund it? Funny, because a second before they took it, it was worth $39.95. The VISA Fraud squad asked me to draft up an email of my cancellation to them so they can have it for their records pending any further activity. I spoke to someone on the live chat from JustFab. They said the company email was confidential. Confidential? Even something like "support@justfab.com"? They said yes. Luckily, VISA refunded the 40 bucks they stole from me because they apparently have an open file on them. I'm sure JustFab will respond to this, telling me that blah blah, all memberships can be cancelled and I can click no this month. How can I cancel when you don't answer the phone? And to top it off, the stitching on the purse I purchased my wife was garbage, but their refund and exchange policy doesn't work if no one responds to the emails you send. I hate them.
Hi Matthew,
Our apologies for your recent experience, your interactions with our Fashion Consultant has been reviewed and addressed. As for the hold times, our call volume tends to be higher every beginning of the month. We are sorry to hear that the item you've purchased did not turn out as expected. We process free easy 30 day exchanges and you can always contact us on live chat or by phone to process the return. We have reviewed your account and see that your account has been canceled and will not require monthly action. We have sent someone from our team to reach out to you to further assist you via email. Again, we are sorry for the trouble this may have caused. Please get in touch with us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 11, 2013
I signed up for a JustFab membership in order to have a look at their shoes in May. I bought one pair and cancelled for the next month. As I understood, they were supposed to send you a reminder email between the 1st to 5th next time so you could either skip the month or be charged the $39.95. I completely forgot about my membership here. To my surprise, on the wee hours of the morning of June 9th, my account had gone into overdraft because they had charged me that $40. As I checked my email, they finally sent me the reminder email on JUNE 9TH at 4:45AM, prompting me to skip the month BEFORE THE 5TH OF THE MONTH. Now why on earth would you send me the reminder email to skip by the 5th ON THE 9TH, AFTER YOU'VE ALREADY CHARGED MY ACCOUNT?
Thanks to them I was charged $40 overdraft fees by my bank on top of the $39.95 they fraudulently took out. I promptly called JustFab to inform them of their error they had made and they said they would reverse it. I hope they don't take days seeing that I am charged a daily fee for overdraft. I will be canceling my account as soon as I am refunded.
Hi Kara,
We apologize for your recent experience! We have reviewed your account and we have seen that you have made your 1st purchase on April 30, 2013 for the Lorient shoe. Upon further reviewing, you indeed have received the e-mail notification regarding skipping the month late, and for that we have honored you a courtesy refund of $39.95 for the month of June 2013 on June 11, 2013. Thus, we are happy to know that your situation has been taken care of. Once again, we apologize for the frustration this may have caused. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.
Reviewed June 11, 2013
I am absolutely disgusted with the company! Worst customer service and the trickiest way to steal money from your customers! You should really be ashamed of the way you handle your business! I have been fooled into getting the VIP membership online and did not know anything about the monthly charges and credits! You fail to accurately inform your customers and you are the worst with dealing with complaints. Now I have 6 credits I need to use on your horrible products. I never knew I need to skip the monthly payment. After a few months of not ordering anything, at least someone should have given me a call and double checked. I am still a member and I am aware of my credits!
Definitely the worst website/company. I have informed all my friends about it and I do not want to deal with this company ever again. I am definitely expecting a full refund of my monthly charges, but I have been told I cannot get a refund! I will definitely call again and try and get my money back... plus I don't even think that what this company is doing is legal! So I will be definitely looking into the legal aspect of this issue.
Hi Larisa,
Thank you for sharing your experience. We would like to apologize for the confusion regarding how our membership works. Take note that JustFab is a shoe and handbag of the month club. Once you have made your initial purchase, you automatically become a VIP member. As a VIP member, there is never an obligation to purchase every month. All we ask is for you to log in to your boutique every 1st through the 5th day of each month. You can view our new style selections or you can simply skip the month if nothing catches your eye and no credit will be generated for that month. Take note that if you forget to skip the month, a store credit worth $39.95 will be issued to you, which is good for future purchases. It is valid for a year upon being issued so you can purchase items from your boutique anytime within the date of validity. We have reviewed your account and we have seen that you have made your 1st purchase on October 9, 2012 for the Hashini and Lenora shoe. Upon further review, due to no action in your boutique during the months of November 2012 - June 2013, you were issued 8 membership credits, with which you refunded 2, leaving you with 6 credits. You redeemed the remaining 6 store credits by purchasing items. We will send someone from our team to reach out to you shortly via message to further assist you with regards to your situation. Should you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.
Reviewed June 11, 2013
I have emailed 2 months ago canceling my account. The response indicated I was taken care of... I have since been billed twice. I called their hotline. I asked them nicely to cancel my account and credit the last 2 months that were billed to my card when I didn't even buy anything from the site. She said, "Sorry, NO REFUNDS! NO cash value to you when we charge you." I said again, "No, that is not right. I haven't received anything from your company so I need the money refunded or I will dispute the charges with my credit card." As soon as I said that, she THREATENED ME saying, "YOU WILL BE BLACKLISTED AND NEVER ALLOWED TO SHOP WITH US AGAIN!" What?? Not allowed? As if it's some kind of an honor to shop on your site or be charged when you are not shopping at all... just working hard for your money and minding your business??? Seriously!!
Your company will not last long... You should call yourselves just FAD. A huge FAD that will come and GO as fast as it came. Good luck to you all. You don't have my support.
Hi Auriel,
Thank you for sharing your experience with us. We apologize for any inconvenience this may have caused. We have reviewed your account and we have seen that you made your 1st purchase on February 27, 2013 for the Naples shoe. Due to no action in your boutique during the months of April and May 2013, you were issued 2 member credits, with which you filed a dispute for with your financial institution. With this, we would need for you to speak with your bank regarding the funds. We hope that the foregoing has properly resolved this matter to your satisfaction. If you need any further assistance, please let us know at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 11, 2013
I just called and cancelled my account and made it very clear that there will be no more charges to MY bank account from JustFab unless it's on MY time and MY choice. But the odds of me shopping there again are lower than low. Others on here have said they were charged again after cancelling their account, so I sincerely hope that is not the case.
PS, it's cute that when JustFab gets on here to respond to complaints, they never actually address the issue. They just spout off a few variations of the same response. So it looks like they're listening and not copying and pasting.
Hi M.G.,
Thank you for sharing your recent experience. We apologize for any complications. Once an account has been canceled, there will be no further action needed or charges that will occur. We have reviewed your account and see that you were issued a member credit for June, due to no action in skipping. Our records show that you've redeemed your credit on June 6, 2012 for the Gramercy handbag. You canceled your account on June 11, 2013. Your account will no longer require monthly action. Again we do apologize for any inconvenience. We appreciate your feedback and time taken to share with us.
Reviewed June 11, 2013
I have been trying to cancel my account for months. I have called; I have emailed; I have online chatted. I have done everything I was supposed to and yet my account continues. I continue to receive emails. I continue to be charged for "membership" I do not want. I get nothing but a fast read sales pitch script and unbelievable disregard for my rights as a consumer. Here's the thing, if you can sign up online, you should be able to cancel online. I didn't have to speak to one of your carnival fast-talkers to sign up; I shouldn't have to be subject to them at cancellation. You record your calls, correct? At least that's what you say, though my trust and faith in this site is what it would be for a fast-talking carnie. Check your recordings; cancel my "membership"; refund my money!
Hello Michelle,
Our apologies for any trouble this may have caused. We have informed our team for further review for any delay or errors in our member responses. Your information was forwarded to our Q&A analyst to review your recent interaction. For security purposes we ask that you call into cancel your account. We were informed that your account has been canceled. Someone from our team will be reaching out to you via email to further assist you. If you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 11, 2013
I ordered one pair of shoes in December for $39.95 to discover those ONE pair of shoes has now cost me $280 thus far! I called this company January after noticing that my account had been charged another $39.95 to find out I am now some VIP member. VIP member is NOT something I signed up for, nor asked for upon me ordering my first pair of shoes. After speaking to a customer service rep for over 30 minutes expressing how I first of all did not know I was some VIP member and secondly, I DO NOT have a need for this service anymore and requested my money be refunded to my account. Come February, YET ANOTHER charge!
I called again being on the phone for over 40 minutes with someone trying to explain to me that I should keep my account open because I would lose the money I already have in the account. For me to have to TRY to explain to this person once again that I DO NOT WANT this service, and NOW I request you refund my money for January and February. Now again the same thing has happened every month until current June, and they are STILL taking money from my account for something I do NOT want! THIS IS A SCAM AND IT IS IMPERATIVE THAT SOMEONE SHUT THIS SCAM DOWN AND THAT I AM REFUNDED MY $280 AS SOON AS POSSIBLE.
Hi Tracy,
Thank you for sharing your experience with us. Our sincere apologies for any frustration. We have forwarded your information to our Q&A analyst to review your recent interaction. We would like to let you know, there is never an obligation to make a purchase. We make sure before members sign up with us, that they are informed how JF works. Once you've placed your first purchase, you become a VIP. Being a VIP, all we ask is to log into your boutique between the 1st through 5th of the month to skip or make a purchase. If you choose to do nothing by the 5th a $39.95 credit will be placed in your boutique, good towards your next purchase. For further assistance on your account, we have sent someone from our team reach out to you by email. Again, we apologize for any trouble this may have caused. Should you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 11, 2013
I forgot I was a member of this website. I never have money on my debit card. I put $57.00 on my debit card to pay for a bill for school. JustFab yanked $39.95 from that money, and then I was charged an overdraft fee because of them. It wasn't even the 1-5 of the month. It was May 28 when they stole my money. ** YOU, JustFab. I hope you lose all of your business, which seems to be very likely.
This website makes its money by offering a great deal for new members who become VIPs. Being a VIP to JustFab.com means you are bound to spend $39.95 every month, unless you remember to cancel. Unless you have no life other than shopping, it becomes really easy for busy working women and students to forget about this stupid website. Out of all the important things in my life, JustFab is the LEAST important.
After my first purchase, I wanted to cancel, but you have to call in during their narrow phone hours and listen to the customer rep PLEAD to you not to cancel. They will use every gimmick in the book for you not to cancel. It's pathetic. If you keep forgetting to cancel and pushing it off, it becomes really easy for the charges to add up!
DO NOT, NEVER, EVER, EVER SIGN UP FOR THIS WEBSITE. Their ** is ugly and cheap. It's the worst business idea ever. It's a scam!!! Stay away!!!
Reviewed June 11, 2013
I've been a member for three years and have faithfully ordered or skipped every month with no problem. This month, JustFab failed to send the email that my boutique was ready and charged me anyway. What is really ridiculous is that they charged an expired credit card! I can only assume they just kept trying new expiration dates until they found one that worked? That can't be legal. I'd love to hear their explanation, but despite three calls, I couldn't get through. Just now, I did after >20 minutes of waiting, and was transferred to their "Elite" call center, where a prerecorded message said they were closed and then disconnected me. Don't use this site.
Hi Jenny,
We apologize for your experience. We would like to inform you that if an account is active, our system will only charge the credit card information that is listed on the account. If the credit card number has expired, our system will still charge the $39.95 through the members account information from your banking establihsment. We have reviewed your account and we have seen that there is a current credit charge for the month of June that you have disputed with your bank, therefore blacklisting your account and cancelled it. If you would like to process your refund, you would have to speak to your bank regarding the dispute that you have made. If you have questions, don't hesitate to call our Fashion Consultants at 866-337-0906 available 24 hours a day 7 days a week or via LIVE CHAT 7am-7pm PST.
Reviewed June 9, 2013
Background: I am aware that if you're a VIP member that YOU WILL BE BILLED on the 6th of the month. Normally, I skip, but sometimes I forget. Numerous times, I've called to cancel my membership, and those sales people, bless them, are great at their job. They will talk you down from deleting your account as if they were a suicide hotline. Member points are NON-REFUNDABLE. Their shoes aren't my taste. It's a TOTAL waste of money for me. This time, I called to see if I can cancel the charge before it went through to my account. They told me to call back when the charge went through. I called back and they told me that it's too late. They're full of crap. 0/10. I would not recommend. Go to Payless.
Hi Isley,
Thank you for sharing your recent experience. We are sorry to hear about any frustration you've encountered. If ever you dislike an item, due to any quality issues or sizing, we process free 30 day exchange/returns. To view more selections, you can always request for 2nd selections, or contact our Fashion Consultants via LiveChat to add more items to your boutique upon your interests. We have reviewed your situation, and will have someone from our team contact you for further assistance. Should you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 8, 2013
Under no circumstances should you do business with this company. Once you sign up and give them your credit card number, they will not cancel your account. I tried repeatedly to cancel my account. I was on the phone 45 minutes each time. I tried to cancel with them trying to convince me not to cancel. In the end, they told me my account was canceled only to find a charge on my account the next month. I did this process three times. They hung up on me, they put me on hold more than half an hour only to hang up on me. Every time I called, I had to go through the same script trying to convince me not to cancel. Even when they knew I was upset and that I had attempted to cancel many times, they STILL insisted on going though the 20-minute script of trying to convince me to stay a customer.
In the end, my only choice was to file a Visa dispute and change my card number like my card was stolen. This company is no different than a thief with your credit card - they use it against your will.
Hey Gabriel!
Thanks for sharing your feedback. We apologize if your request upon canceling was not met. We have forwarded your previous interaction to our Q&A analyst for further review and proper training will be implemented. Kindly note, there are no obligations in making purchases every month. We make sure to inform our members before signing up with us, and before making their first purchase. Once you've placed your first purchase, you become a VIP, as a VIP all we ask is to log in your boutique between the 1st through 5th of each month to either make a purchase or skip the month. If you choose not to skip by the 5th you are debited a member credit of $39.95, good towards your next purchase.
We have looked into this situation and are glad to see that you were able to cancel the account successfully, and no monthly action is required. Rest assured once your account is canceled, our members privacy is one of our utmost priorities and no further access to your account can be granted without your authorization. Again, we apologize for any trouble this may have caused. Should you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 8, 2013
Ordered a pair of shoes from them. I was happy with the shoes but didn't realize I was going to be a VIP member and be charged $39.95 a month. Total scam! I called 1-800 number. The rep didn't want to hear what I had to say. I could not understand her. She was from another country. I had to call the bank and block them so they will not charge my account. Still haven't been able to cancel my membership!!!
Hello Nancy,
Thank you for taking the time to let us know about your recent encounter. We are sorry for any misunderstanding. JustFab is a shoe and handbag of the month club. We release new collections every month. Our members are informed how the program works, on the website, and even before placing their order for their first purchase. As always, there are no obligations to purchase each month. We ask our members to simply log into the boutique between the 1st through 5th of each month, to simply skip or make a purchase. If you choose to do nothing by the 5th, you are issued a member credit of $39.95, good towards your next purchase. To help further assist you, we have someone from our team to contact you shortly by email. If you have any questions please don't hesitate to contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 8, 2013
I just spent 25 minutes on hold trying to contact JustFab. I was billed for $39.95 for June when I received no email that my boutique was even ready to be skipped. The woman I talked to said they would have to investigate it before they could refund me. After this is over, I will be cancelling my account. This company is truly awful. It takes forever to talk to a live person, and they don't return your emails. I am so very sick of this company, and I cannot wait to never have to deal with this again.
Hi Lindsay,
Thanks for sharing your feedback! We apologize for any inconvenience this may have caused. Please pardon our hold times, as we recently experience a higher than usual call volume in the beginning of the month. We've changed the phone hours for our members convenience to 24 hours 7 days a week. Once a member credit is in the process of being issued in your account, it may take 24-48 hours for the funds to place. Someone from our team will be reaching out to you by email. If you have any questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 8, 2013
JustFab has the worst customer service. I called 5 months ago and cancelled my account after being billed without my consent. Then after 5 months, I receive an email that I have a credit score and my card has been billed. Why do they still have my card information even though I cancelled 5 months ago? And the stupid guy on the phone has the guts to tell me I will just have to order shoes. I have proof that I cancelled my account 5 months ago, and that they still charged me. With all these complaints here, I am not letting them get away this time. I am taking action.
Hi Margaret,
We appreciate your feedback and have forwarded the information to our Q&A analyst for further review. Our apologies that your request was not met. Once an account has been canceled, you will no longer be required any action. We have reviewed your situation, and will have someone from our team to help further assist you. If you have any questions or concerns, please get in touch with us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 8, 2013
This is a big scam. They take money out of your account monthly. If you don't buy shoes that month, it makes no difference. They tell you to go onto the site to skip the month. To find this option is virtually impossible. They have 70 dollars of mine. I don't want their shoes. They are poorly made and uncomfortable. I cancelled my account and they say they will not refund the money. I have not purchased anything for the $70. No product but they think they can keep the money!
Hello Elizabeth,
Our apologies for you experience. Kindly note we'll certainly exchange any items within 30 days. We encourage everyone to try on their items to ensure they're happy with their purchase. We are sorry for any confusion. Once you've made your first purchase, you're a VIP member. As a VIP, you'll get a new boutique of styles monthly and there's no obligation to purchase. Just login between the 1st-5th and skip the month. If you forget to skip, you'll get a $39.95 credit added to your boutique, good on your next purchase. For further review, we have sent someone from the team to contact you by email. Should you have any questions, let us know at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 7, 2013
I purchased two pair of shoes from JustFab, and they were too small for my feet. I read the Return policy from top to bottom to make sure I didn't miss anything. They give you the option of getting a store credit, exchange or cash refund. When I asked for a cash refund, they acted like it was a myth and said I could only get store credit back. One thing that makes me so angry about JustFab is that they are all about the black and white on paper when it comes to you signing up and you get charge for each month when you don't skip, but when it comes to them following the rules, it’s another story. So just beware and don't sign up to buy their cheap shoes. They're a piece of junk.
Hi Kara,
We thank you for taking time to let us know about your recent experience. Our apologies for any misunderstanding about how our credit policy. Once a purchase has been made by member credits, you are only able to process a return for exchange or to return and receive a credit back into your account. Member credits do not carry any cash value. As always, there is never any obligation in making a purchase with us each month. All we ask our VIP members is to simply log into their boutiques between the 1st through 5th of each month to either skip or make a purchase. If you choose to do nothing by the 5th, you are debited the member credit of $39.95 towards your next purchase.
Again, we apologize for any inconvenience, for further assistance, someone from our team will be contacting you shortly by email. Should you have any further questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 7, 2013
I ordered a pair of boots through them a few months ago. The boots were actually not too bad, and I did know about the having to skip the month within 5 days of receiving the email. I read the fine print and knew what I was getting into. HOWEVER, this month, I did not receive an email on the 1st, so I didn't remember to go and skip the month. I went back and looked through my trash, my spam folder, everywhere else... no email. I got other emails from them in the past few days, but no "Your June Boutique Is Ready!" So I called them and explained what happened, asked to get a refund and then cancel my account. The guy on the phone told me that he could only issue me a refund if I didn't cancel my account.
I'm really tight on money right now... this could not have happened at a worse time. I am really upset that even though it was not my fault, they would not give me a refund without making me keep my account open. I will never buy anything from them again and will be calling to cancel after I get my refund... I will probably have to speak to a manager, which is ridiculous, but oh well.
Hi Sara,
Thank you for sharing your experience. We apologize for any trouble this may have caused. We have reviewed your account and we have seen that you made your 1st purchase on August 21, 2012 for the Adia shoe. However, due to no action in your boutique on the month of June 2013, you were issued 1 member credit with which you have already redeemed on July 25, 2013 for the Blake shoe. Thus, we are happy to know that your issue has been taken care of. Should you have any other questions, kindly reply to this message or you can contact one of our Fashion Consultants at 866-337-0906. Thank you!
Reviewed June 7, 2013
I got sucked into this scam in January. I got two pairs of shoes that were not great. I tried to cancel my account in February. I thought it had gone through, but apparently not because... in May, I realized I had 3 credits stacked up ($120), and they REFUSED to give me my money back. I don't want your shoes. I don't want to spend the money, and they REFUSED. At the very least they reimbursed me for May. I was told that if I cancelled my account now, I couldn't use the credits I had - again, STEALING MY MONEY. I got an email today, June 7th, saying my account was ready for the month of June and if I wanted to skip it, I had to do so by June 5th - SHADY. After screaming at the customer service rep (I'm sorry whoever that was, but come on), they gave me back my June credit. So now, I have to spend the credit on 3 pairs of CRAPPY shoes and cancel immediately - SUCH A SCAM.
Hi Molly,
Thank you for sharing your experience with us. We apologize for any misunderstanding regarding how our program works. We aim to make our members aware of our VIP membership. Once you have made your initial purchase, which for this case was on January 24, 2013 for the Autumn and Tripper shoes, you automatically became a VIP member. Now as a VIP member, there is no obligation to purchase each month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of the month, view our selections, make a purchase, or to simply skip the month. Should you decide to skip the month, no credit will be generated for that particular month. However, if you forget to skip the month, a store credit worth $39.95 will be issued to your account, good for your next purchase. Take note that store credits don't hold any cash value and can only be redeemed by purchasing another item. It is valid for 1 year upon the date it was issued. We have reviewed your account and we have seen that due to no action in skipping the months of February, March, April, May, June and August 2013, you were issued a total number of 6 membership credits. Your May store credit was refunded on May 7, 2013, and your June store credit was refunded on June 7, 2013, leaving you with 4 store credits. With this, someone from our team will contact you shortly via message to further assist you with regards to your situation. Should you have any further questions regarding your account please contact us at 866-337-0906 available 24 hours 7 days a week.
Original Review: June 7, 2013
"JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month." According to JustFab, there is no commitment to purchase every month. How could you guys explain this? I didn't buy anything during two months (April & May) from the site but JustFab charges me $39.99 every month. Finally, I cancelled membership and called them to get a refund. So far, I didn't get the full refund. Still I lost my money, a one month (April) fee $39.99. You know what? JustFab, you really let me down and I will not join your site; never never again! Please be honest and clear the option about VIP membership.
Hi Eunice,
Thank you for sharing your experience. We apologize for the confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. Once you have made your 1st purchase, which for this case was on December 20, 2012 for the Anitra, Corinna, and Winnie shoes, you automatically became a VIP member. Now, as a VIP member, there is never an obligation to purchase an item each month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of each month, view our selections, make a purchase, or if you did not find anything that catches your eye from the given selection, you can opt out by simply skipping the month. When you skip the month, no credit will be generated. However, if you forget to skip the month, a store credit worth $39.95 will be issued to your account, which is good for your next/future purchase. We have reviewed your account and we have seen that due to no action in your boutique during the months of January, February, March, April, and May of 2013, you were issued a total number of 5 store credits. Due to the escalation of your issue, someone from our team will contact you via e-mail to further assist you with your situation. If you have any other questions or concerns you can reach us 24 hours a day, 7 days a week at 866-337-0906
Reviewed June 7, 2013
I was at work today when I received a phone call from my husband asking me if I had purchased anything from "JustFab", since there was a charge of $39.50 on my account. I immediately called the customer service number and questioned the lady on the other line as to why, after being a member since 2011, were they just starting to charge me a fee for shopping from them. She went on to insist that I hadn't shopped from them before (even though I have shoes in my closet to prove it). I told her I wasn't interested in buying stuff from them on a monthly basis, and she basically gave me the option of getting a refund, keeping my account open and stopping the $39.00 payment by email every month (which I didn't want to do because I never received a notice of deduction in the first place), or to close the account and lose my money.
CAN YOU BELIEVE THAT TRASH? After much fighting I was able to close the account and get my refund. Then I go online to make sure that my account info was erased, and it's all still there. I call again, and the second lady (Eliza), was terribly rude. She was getting agitated and kept interrupting me before I could even explain my situation. All I asked was to have my credit card info removed from the account. She told me that "JustFab" wouldn't do that, but that she could assure me my "VIP Membership" was deleted, and that I should try buying something online so that it would prove her point. As if I already didn't have enough issues to deal with form my previous purchases. I believe that I have a right to keep my credit card info private if I have no business with this company anymore! I would give them 0 starts, but this website won't take less than 1. They are so unethical!
Reviewed June 7, 2013
Ok, I ordered a bag from them a couple of weeks ago, and it had something called perks of being a VIP member or whatever. I thought I have to sign up for it so I never paid attention to it. And today (June 6), I got an email that I have a member credit in my account. I was like, "what is that?" So I checked my credit card, and they had charged me $39.95 already. So I called them to cancel the membership I never signed up for and have my money back. First off, the reps there are really rude and sarcastic... they wouldn't listen to a thing I was trying to say and simply hung up on me three times...
The last time, the first thing I said was I just want to cancel and not hear a thing. She went ahead and told me that anytime I make a purchase, I am automatically signed up for the monthly charges; however, I could have cancelled and got my money back if I had called yesterday, the 5th. How was I supposed to know that???? And then she says she would be happy to cancel my membership but she can't return the money... and get this, if I cancelled my membership today, I would also lose the member credit (which is $40 from my pocket).
So basically, I am paying them for nothing to have the membership cancelled... total ripoff. So I have to actually buy something so as not to lose my 40 bucks, and call them again. If they had not done this, I might have bought something occasionally, but now, never ever... this is insane... I have never written a complaint before but I couldn't help but write this one because the charges are still in processing and they say they can't give my money back.
Reviewed June 7, 2013
I was given a gift card with credits on it from JustFab for my birthday this year. I was told to go to the site and pick out what I wanted. I hardly ever order shoes online so this was definitely a challenge for me. I picked out one pair and I still had credits left on the account. I pick out a second pair and I ended up with a shortfall. I paid the remaining balance, which was like 10-20 bucks, with my debit card. What I didn't realize was that they were going to save my card number and charge me for the next two months. It is beyond ridiculous for a company to pre-charge you for clothing. What's worse is that the shoes were horribly cheap. They were the poorest quality that I have ever seen!
I didn't realize that I was being charged until today, 6/5/13. I don't know how I missed a $39.99 charge last month, however, I found it this month. I called customer service and she indicated that if I deactivated my account, I would just lose my money. So my question to her was, "How could they just keep my money for items I never purchased? What sense does any of this make? Who prepays for clothes, better yet, cheap clothes?" The rep then said that she will refund me for this month, but only if I stay on for the next month. She then went on about me checking the terms and agreement box, which is true, however I had to do that just to make my transaction go through in the first place. I never planned to reorder from them. I only ordered because I had a gift card that I didn't want to waste.
Hi Kristin,
Thank you for sharing your experience with us. We apologize for any misunderstanding as to how our program works. Take note that JustFab is a shoe and handbag of the month club. Once you have made your 1st purchase, which on your case was on April 16, 2013 for the Astoria and Shanghai shoes, you automatically became a VIP member. Now as a VIP member, there is no obligation to purchase an item each month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of the month. You can view our new styles, make a purchase, or if nothing catches your eye, you can simply skip the month. When you skip the month, there will be no store credit generated. However, if you forget to skip the month, a store credit charge worth $39.95 will be issued to you, which is good toward your next purchase. We would like to inform you that according to JustFab's Terms of Service, store credits do not hold any cash value and can only be redeemed by purchasing an item in your boutique. We have reviewed your account and we have seen that you were issued 3 membership credits for not being able to skip the months during May, June, and September 2013. With this, someone from our team will contact you via message to further assist you with regards to your situation. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.
Reviewed June 6, 2013
I purchased a pair of shoes for graduation and was unaware that once you make a purchase, you automatically consent and authorize the company to charge your credit card account $39.95 a month. Then, to try and get the charge reversed takes time, effort and persistence. I was hung up on twice before I was able to speak to a manager and finally offered a reversal of charges and a cancellation of membership.
Hi Margaret,
We apologize for your experience! Also, we would like to apologize for any confusion as to how our program works. Keep in mind that JustFab is a shoe and handbag of the month club. When you made your 1st purchase, which our records here show was on April 25, 2013 for the Mallony shoe, you automatically became a VIP member. As a VIP, you'll get a new boutique of styles monthly and there's no obligation to purchase. Just log in between the 1st-5th and skip the month. If you forget to skip, you'll get a $39.95 credit added to your boutique, good on your next purchase. Due to no action in your boutique during the months of May and June 2013, you were issued 2 membership credits. With this, someone from our team will contact you via e-mail to assist you with your issue. If you have other questions, kindly reply to this message and we would do whatever we can to resolve your matter.
Reviewed June 6, 2013
I had been a member of JustFab since about a year ago and only purchased shoes when I wanted and was very happy with the service; so when I re-signed up about two months ago, when I purchased shoes, I was confident my experience would be the same. Like the rest of you, I unwisely assumed free meant free. Well, a month after purchasing not one but two pairs of shoes, I saw that my bank account had been charged $39.95, and sure enough, like the rest, I had received an email a day after, stating I could skip this month.
I promptly called customer service to let them know that I was unaware that they would automatically charge my card every month, and if I had known that, I would not have rejoined the service; I don't like being forced to make a purchase. The customer service rep apologized and said that he couldn't do anything about it, and when I told him I would like to speak to a supervisor, he asked why I didn't just use the credit, which I found to be highly insulting. He repeatedly asked what he could do to remedy this situation to which I responded, refund my account and cancel my subscription. When he finally realized he couldn't sway me, he acted like he was doing a favor by refunding my money and canceling my account. With that horrible situation done, I thought I would get my refund and I would not have to deal with this horrible company again. Boy, was I wrong!
Fast forward to a week later, I was aware that it can take up to 5 business days to receive a credit, but after a week I was getting concerned. I called back. I was informed by the new customer rep that NO credit had been made, but my account was cancelled. I was fuming. I calmly told her of the previous situation, to which, per standard customer service protocol, she apologized repeatedly, of course with a half-hearted tone. She then stated that she did the credit and canceled my account, I then told her I would never recommend this company to anyone. In fact, I would warn people. She asked if there was anything else she could do, I said no and hung up.
Well now, today, it is two weeks later, and I received another email stating that my credit is available. Panic comes over me, sure enough, they have deducted $39.95 out of my account, leaving me a total of $9 till Monday! I call and explain both previous calls to the CSR. She accusingly says it is because I hung up on the last rep that my account was not cancelled, I am literally sitting at my desk with my mouth hanging open. If we had used any of these practices at the call center I worked at for a well known cell phone company, we would have been fired on the spot. These people are appalling!
I immediately asked for a supervisor, which, of course, takes over ten minutes for her to get on the line. I repeat everything for the fourth time and she says she immediately put in my credit and cancelled my account. Unfortunately, I will not see my credit likely until next week, and the previous time, because I live paycheck to paycheck and did not expect the deduction, it overdrafted my account by almost $100. I have never had such a horrible experience in my life! I can assure you if I get another email from them and a deduction, I will be escalating this to the authorities for fraud.
Our customer service is very important to us and your information has been forwarded to our Quality Assurance Manager for further review and the proper training will be implemented. My apologies if your request was not met. If you request a supervisor our Fashion Consultants will attempt to connect you with one if someone is available. We have reviewed your situation, and would love to help you. We have sent someone from our team that will reach out to you via email. If you have any further questions, please get in touch with us at your earliest convenience at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 6, 2013
Well first off, I ordered a pair of shoes one week prior to a destination wedding I was attending, so of course I paid the extra $10 for rush shipping to ensure they would arrive on time. My shoes arrived about 2 days later and I noticed they were tan instead of black (the color I had ordered). I called the company immediately and explained that I just received my shoes and they were shipped incorrectly. They proceeded to make it sound like it was my fault they shipped the wrong color (even though it was in their system that I ordered black) and wouldn't send me a new pair or credit my account until they received the shoes back. I didn't have time to wait to ship shoes back then receive a new pair, so I had to have them charge my card again for a new pair so those would ship and arrive on time for the wedding. So I spent $80 so far and still didn't have the correct shoes. Not to mention the customer service representative was very sarcastic and insisted they were doing me a favor by "waiving" the rush shipping on the second pair, even though they were the ones that made a mistake.
Aside from the initial disaster I experienced, I also experienced another horrible one today. I received an email at 9:30 this morning (June 6th) stating that I was going to have a June credit on my account, but if I wanted to opt out of this credit, I would have to log on to my account by June 5 (yesterday). So again, I proceed to call the company and request they credit my account back seeing as I did not purchase anything. And yet again, horrible customer service, they "realize the email was a day late" but would not refund my money. I will never purchase from this company again.
Hi Melissa,
We apologize for your experience. We would just like to reiterate that JustFab is a shoe and handbag of the month club. We have reviewed your account and we have seen that you made your 1st purchase on May 7, 2013 for the Esperenza shoe. We have also seen that you were issued 1 store credit for not being able to skip the month of June 2013. Kindly reply to this message so we can further assist you with regards to your situation, or you can call our hotline at 866-337-0906 available 24 hours 7 days a week. Thank you!
Reviewed June 6, 2013
My experience with JustFab seems to be in line with many on this site. I purchased something through them and thought that was the end of it. The quality of the product was fine - pretty cheap, but I didn't really expect anything less for the price I paid. Then I got an email on the 6th of June saying my credit is available. I looked into it only to find out I had automatically been billed $39.95, and the last day I was able to opt out of that was June 5th, the day before I got the email. How convenient. Yes, it's my fault for not reading the fine print in every email. I just assumed this was like any other site or retailer and it would be MY choice when to hand over MY money, instead of sneakily having it funneled out of my bank account every month. And yes, I realize I can choose to "Skip this month," but by the time I got an email from JustFab, it was too late and I'm out $40 no matter what.
I live paycheck to paycheck. The only reason I shopped here to begin with is because I saw a great deal and I wanted to treat myself to something. I cannot afford to be stripped of $40 each month. So I will be using this credit, cancelling my membership, and never doing business with them again, and if anyone I know considers buying from this company, I'll tell them exactly how I feel about it. Give customers an option to be in the so-called "free" VIP membership and you might have some takers. Do business THIS way and trick people into paying you and you'll anger a lot of people, lose business, and get a very bad reputation.
Hey M.G.
Sorry for your recent experience. Please kindly note, if ever you've received an item from us that you disliked or received damaged, or even wanting to just exchange for another style or size, we do have a free easy 30 day exchange/return policy. We have reviewed your situation and are glad to see that you've been taken care of. Your account has been canceled on June 17, 2013. Your account will no longer require monthly action. You received a member credit on June 6, 2013 and you redeemed the credit on the same day to purchase the Gramercy purse. Again, we are sorry for any trouble this may have caused. If you should have any questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 4, 2013
When I made a purchase at JustFab, I was not aware that they signed me up to become a preferred customer by charging me $39 per month. I called JustFab and was told that there was a box I needed to check in order NOT to become a preferred customer. I believe this is an UNETHICAL way to run a business. If there was a box for me to mark if I want to become a "preferred customer", then that is another matter. I did not see this box I was to check in order to opt out. The only reason why I even know this was happening is because my credit card called me. I will never purchase anything from this company.
Reviewed June 4, 2013
With no small amount of shock and rage, I witnessed on national television last week (June 2013) an advert for JustFab clothing, a company which I'd had an incredibly unsavory experience with earlier this year. I assumed they were just some small fry concern that I'd just had the misfortune of finding online, but with a national ad campaign now running, the potential to defraud is huge and I have to share my experience - and as it turns out, the experience of hundreds of other consumers - with as many people as I can.
In December 2012, I bought a pair of boots from the JustFab website. Upon purchase, you are automatically signed up for a "Free VIP Membership" account, which foolishly I took to actually mean, Free. However, sadly it isn't. The small print available from a clickable link informs you that a debit order is automatically setup to the tune of GBP35/month. Free VIP membership actually costs GBP35/month.
Obviously, I had understood the word Free in large magenta type as meaning it would not cost me anything, and as most consumers, I did not read the Ts and Cs, so I was pretty annoyed when the following month, a debit order went out my account. I was also under the impression it was law in this country that a debit order can only be set up by filling out and physically signing (in ink) a debit order form but there you go - apparently not.
Okay, so I immediately set about trying to contact JustFab but the telephone number listed on the website just rang and rang and rang; an email sent to the company also went unanswered, and even when I went to the website to go and manually cancel my "subscription" the "cancel subscription" link took you through to another page telling you to ring a phone number below, yes, the same number one that no one answers.
After a couple of days, multiple attempts to phone and email, I was at a loss. Thankfully, by some fluke I had decided to make this purchase via PayPal and thankfully they have a Resolution center for just this sort of thing.
I typed up an email explaining my situation and submitted it to the Unauthorized Transaction section of PayPal's resolution center. Less than 2 hours later, surprise, surprise! I received a phone call from JustFab. Someone actually did work there and after a short conversation, they agreed to cancel my subscription, and as a "gesture of goodwill" returned my GBP35 debit order.
I have no idea how I would have resolved the issue without the backing of PayPal since you cannot cancel the Direct Debit in any way, shape or form yourself. So a big thank you to Paypal.
Anyhow 4 months later, with the whole incident nicely forgotten about, imagine the surprise when out the blue, I find an email from JustFab waiting in my inbox, telling me my June Subscription is ready; WTF? I am suddenly re-subscribed to their membership scheme. Immediately I logged into PayPal to start proceedings whilst at the same time decide to humor myself by phoning the JustFab telephone number again. Lo and behold, however, someone actually answers the phone this time. As I began to explain my story and frustration at even having to be making this call in the first place, the lady on the other end of the line started getting stroppy, interrupting me saying that there is no notification anywhere on my account that my membership has been cancelled. What?
I tried to explain that JustFab had already phoned AND emailed me confirmation that my account was cancelled back in February, and that my monies were refunded. Even PayPal had found in my favor at the Resolution center and that I had all the documents to the fact. However, I couldn't get half of this out; she kept interrupting and her tone got worse as she started reeling off "Look, the small print states that you are automatically signed up for membership when you bought an item." "You have signed up..." I tried to stop her, and again explained my story but found myself getting dragged into what was quickly becoming an aggressive phone conversation...
It took a lot to stop me hurling abuse at this horrible individual, so I changed tack and told her that I was not happy with the manner in which she was dealing with my query and I was going to take the matter further. I asked for her name and surname but she refused, I told her that it didn't matter as this conversation was surely recorded and I would ask them to simply look in their archives to which she blurted out sarcastically, "Well, no, actually we don't record phone conversations" - another fact I find irregular.
Anyhow, I ended up by simply stating, "I assure you. I cancelled my account with you months ago; please ensure I am taken off your system. Goodbye." All the while, she was in the background trying to butt in. I was fuming but I guess it's the kind of customer service that you start to expect from this company. I have since sent another "unanswered" email through to JustFab, and have kept a close eye on my account. I think the fact that PayPal blocked the transaction once already has stopped it coming off again. I am pretty sure I would have been billed were it not for that safeguard.
So, is it just a one off bad experience? I thought, "Err, make that two off..." In hindsight, even though it does state in big letters "FREE membership", the small print does state you will be automatically signed up to a GBP35/month fee whether you buy anything or not, so it is not technically illegal, but definitely unethical. Then there are the hoops and despicable service you encounter when trying to deal with the company. In fact, were it not for PayPal, I would have been out of pocket altogether.
I decided to see if I was the only one who had been duped, and in less than 2 clicks, I found page after page of people with similar experiences, even finding out that JustFab was the center of class action lawsuit in 2011. There are many, many online retailers out there, who act ethically, have customer support and don't charge the earth, so I urge you to do yourself a big favor and avoid these cretins.
Hi Lee,
Our sincere apologies for your frustration. We thank you for taking your time to share about your recent experience. Your recent interaction will be forwarded to our Q&A analyst for further review. Our apologies if your request was not met. For security purposes we do ask that you call in to cancel your account. We check in with our Member Services Department and we were informed that your account has been canceled. Someone from our team will be reaching out to you via email to further assist you. Should you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed June 3, 2013
One month ago, I realized that I had been charged the $39.95 monthly charge by JustFab. I called to cancel my membership and was told that I had three credits, that they would be able to refund on charge of $39.95 to my account and that I would need to use the other two credits on my account. I did use the credits but never received the refund. I called again to cancel and request my refund. I was told that I could not cancel until I received my refund and that I had to call them back. I am waiting to see if I receive my refund and will diligently check my credit card account to be sure and I will call them in 3-5 business days hopefully to cancel or to request my refund again. They are so frustrating! I can barely understand the person I am speaking with because they are probably in India at a call center. I will place bad reviews for this company wherever I can find on the internet.
Hi Cathy,
We apologize for your experience! We would like to reiterate that JustFab is a shoe and handbag of the month club. There is never an obligation to purchase each month. Once you've made your 1st purchase, which for this case was on November 23, 2012 for the Avanthi shoe, you automatically became a VIP member. All we ask you to do is to log-in to your boutique between the 1st to the 5th day to skip the month, and no credit will be generated. However, if you forget to skip the month, a store credit worth $39.95 will be charged to your account, which is good toward a future purchase. We have reviewed your account and we have seen that you've been issued 4 store credits, with which 2 you have already redeemed by purchasing an item, and 1 you have refunded. You have 1 remaining store credit. With this, kindly reply to this message for us to further assist you. Thank you.
Reviewed June 3, 2013
I am not blaming the company for the somewhat cheap quality of shoes or their design. I selected the shoes. It's not their fault. I do love the designs and even purchased my favorite pair of tennis shoes from them. HOWEVER, as with the rest of these unsuspecting people, this company will automatically withdraw funds from your account. Lesson learned: READ THE FINE PRINT WHENEVER YOU AGREE TO TERMS & CONDITIONS. I called to get my money back. They said it was non-refundable. Never again. Just stick with the sites that will allow you to purchase one pair of shoes without allowing them to steal your money in the future.
Reviewed June 1, 2013
First off, the shoes I received was very HORRIBLE quality. The sole came loose during shipping and I had to call them to get another pair shipped to me. First pair took about 3 weeks to arrive and the second pair took 5 weeks. They wanted me to ship back the defected pair and said to use the return label that they have emailed so that I would not have to pay. Nope, not true. I had to pay $20 for shipping after asking 5 different post offices. Now that I have my shoes with both soles intact, I can attest to the fact that they are indeed... horrible quality. Stinks of fake leather smell that won't go away after almost 6 months. They are what I can get off the streets of Asia for $2.
Now let's talk about the VIP program. It's dishonest and horrible. I had to call them 5 times to finally cancel my account. I was charged 2 months AFTER clicking on "skip this month." They make you wait on the line to speak to a representative and I once waited over an hour to talk to someone. Average wait time is about 20-30 minutes. For that, I was charged an additional $30 on my phone bill as I have gone over the limit. I am EXTREMELY angry with their service. Do not buy from them.
Hi Vicky,
Sorry about your recent purchase, we really appreciate you letting us know as defects are shared with our manufacturers. You can always contact us to process our 30 day exchange/return policy for items that may be defected, or needing a size change. Our apologies for any misunderstanding. There is no obligation to purchase each month. You can opt out by skipping the month, and if you forget to skip between the 1st-5th, a $39.95 credit is issued to your boutique, good towards any item. We have looked into this situation and are glad that we were able to help you in canceling the account. Again, we apologize for any inconvenience this may have caused. If you should have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 31, 2013
I spent hours online trying to pick out shoes. I placed my order, then waited and waited. Then I went onto the website and turned out they had cancelled my order because they had no stock. I ordered 3 different things, and I was never notified - then to discover that they wouldn't ship the items to me even if they were back in stock. Then I had to wait on hold forever to cancel my VIP membership via phone. They advised me because my order was put through, they could not cancel my membership. So I guess we will just wait till then. They will likely charge my account. Complete waste of time.
Hello Natasha,
So sorry for any frustration you've encountered. Our apologies due to any delay in notifying you about your canceled order. Once an order has been canceled, we do properly inform our members within 24-48 hours from cancellation in the order of the notification received from our warehouse. We apologize for any confusion, once an item is out of stock, we would recommend our members to add the item to their "wishlist" and can have the option to auto-purchase the item once back in stock or be emailed a notification of its availability. We have reviewed your account and see that you have canceled your account, and will no longer require monthly action. Should you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 30, 2013
This company is unbelievably terrible. I was very disappointed with my first purchase (back in July 2012), but was unable to return it because it was on sale. This I understood, so I just kept the shoes, which are way too big and don't fit right. I just canceled my account on 5/8/13, and since then received their $39.95 charge for product, charged to my account on 5/28/13; 20 DAYS LATER!!! This should not have happened, and because it did, I overdrafted my bank account. I was unable to "Skip the Month" as I did not have internet access, and when I originally called to cancel, I was told that it was no big deal, and not to worry.
Now that this charge has come out of my account, JustFab has refused to refund it, saying I can use it towards their product... AS IF!!!!! I have called multiple times, been hung up on twice, transferred to bogus lines, and when I finally spoke to a supervisor, was told that it was MY fault I was charged, and that they would not refund my money. I am completely livid, and only wish there was a way to give this company 0 stars as they don't even deserve 1. This is the worst service I have ever received, and I'm just glad I have a bank that's willing to go to court over this. I will also be putting in a complaint with the BBB. Hopefully, the more people that complain, the sooner we get this company off the map.
Hi Tiffany,
Thank you for taking the time to share about your recent experience. We apologize for any frustration with your recent interaction. We'll be sure to forward it to our Q&A analyst for review. As always there's no obligation to purchase each month. You can opt out by skipping the month between the 1st-5th of each month. If you choose not to skip the month you will be issued a credit of $39.95, good towards your next purchase. Again, we are sorry for any inconvenience this may have caused. Someone from our team will reach out to you shortly for further review on your account! if you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 30, 2013
I have not yet received my shoes from JustFab, but I know the quality to expect - cheap shoes for a cheap price. However, I do like the styles enough to order two pairs. Like many of you, I did not know that becoming a VIP member meant they would charge me every month for shoes I have not bought. I luckily read the fine print in an email they sent and decided to cancel right away. First time I called, a man with a thick Georgia accent answered and then hung up on me when I kept asking him to repeat what he was saying. The second was also a man, more helpful and convinced me to just skip the month every month. The second I was off the phone, I realized I accomplished nothing.
I called today ready with a story on why I need it canceled. The lady still tried to convince me to just skip the month but I told her I was going to Jamaica on a mission trip, and I would have no internet access for months. She then told me that if it was charged that it counts as credit to order shoes, I told her that simply wouldn't do because I have a debit card and my account would close if JustFab takes money that isn't there from it. Finally she caved. I was victorious but it's sad that I had to make a story to get a business to stop charging me.
Hi Caitlyn!
Our apologies for any confusion. Now that you've made your 1st purchase, you're a VIP member. As a VIP, you'll get a new boutique of styles monthly and there's no obligation to purchase. Just log in between the 1st-5th and skip the month. If you forget to skip, you'll get a $39.95 credit added to your boutique, good on your next purchase.
Please kindly note, we do process free easy 30 day exchange/returns. If ever you dislike an item, or want to exchange it, you can contact us and we will help you get that off your hands. We are sorry if your request to cancel was not met. We have sent someone from our team to contact you shortly via email for further review of your account. If you should have any further questions or concerns, please get in touch with us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 30, 2013
Anyone who says people are dummies for not reading the small print should be slapped. If you wanted to join a worthless membership, you should be told upfront of the cost and not have it hidden in the small print. All bad companies I have ever had issues have done this. When you cancel, they want you to call. Why? So they can pressure or talk you into some other deal. Another car salesman type practice. The fact that 265 complaints are angry and only 5 are happy (likely employees), that alone is enough to tell you it's an issue.
Please JustFab, do not reply with some lame excuse. Just change the way you do business. I also want a refund for the month you deceived me. I am not one to just let companies like you get away with it. PS: You just lost another customer and as a business person, you have it all wrong if you want to make money and grow a business for the long run.
Hi John!
Our sincere apologies for any inconvenience this may have caused. JustFab is a shoe and handbag of the month club. Our members are never obligated to make purchases every month. Once you've made your first purchase you become a VIP member with us. Being a VIP all we ask is to simply login into your boutique between the 1st through 5th of each month to make a purchase or to click the skip button to avoid a member credit of $39.95 that is good towards your future purchase. We advise our members to call in to cancel for verification purposes. ! Again, we do apologize for the misunderstanding. Someone from our team will contact you for further review on your account. Should you have any questions, please get in touch with us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 30, 2013
I have been trying to cancel my account with JustFab ever since I made one purchase last year and was appalled by the quality of the boots I bought: clearly made in China, synthetic material with poor workmanship, completely uncomfortable, and too big. The size 5.5 from JustFab has never fit my foot, where typically I am this size in most other brands. There are no shoes in size 5 that I have found, despite CSR's explaining they have size 5 shoes. Six months of credits have accumulated and each time I have called, I've been told by the CSR that I need to use up all the credit or lose the $39.95 that has been charged to my account every month.
I explained in this last phone call that none of the products from JustFab, due to the size and poor quality, are desirable for me to use. I want a full refund for every one of the credits and to cancel my account. At this point, I am feeling like I'm being held hostage by JustFab and am certain that there are many other customers who feel the exact same way. I feel that their business practices are unethical. Their CSRs are trained to be evasive, stating over and over again that I just need to use up the credits despite explaining that I do not want any more JustFab products. Their purses and shoes are of awful quality.
Hey Addy,
Thank you for taking your time to let us know about your recent experience. We apologize for the sizing issues you were having with our items. At this time we do only carry size 5.5 in shoes, some of our products may fit different due to the different vendors we work with. If ever you have an item that does not fit, or would like to try something different, we have an easy 30 day exchange/return policy.
There is never any obligation in making purchases every month. Once you've placed your first purchase you become a VIP member with us. All we ask being a VIP, is to log into your boutique between the 1st through 5th of each month to simply skip the month or make a purchase. If you choose not to skip the month by the 5th, you are issued a member credit of $39.95, good towards your next purchase. For further review, we will have someone contact you regarding your account. If you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 28, 2013
First off, don't be fooled by becoming VIP or you get charged every month. All items I wanted were sold out! Not sure if they were ever available. First pair of boots was made of almost cardboard. Try any other place before you waste your money.
Hi Suzi!
Thanks for your time letting us know about your experience. JustFab is a shoe and handbag of the month club. We release new collections every 1st of the month, with that most items do end up selling out faster due to members wanting to purchase the new arrivals. Restocks for sold out items come every so often on selected products, so we recommend members to add sold-out items to their "wishlist" online and will be notified once it's available.
If every you do not like an item you just purchased, not to worry! We have an easy 30 day exchange/return policy. You can contact us at anytime and we will process a pre-paid return label for USPS, to send the item back for store credit or an exchange.
Our apologies for any misunderstanding on how our program works. There is no obligations in making purchases each month. We ask our VIP members, once they've placed their first purchase to click the Skip button between the 1st through 5th of each month to avoid the $39.95 member credit that is good towards your next purchase. We've looked into this situation and are glad that you were taken care of. Your account has been canceled and will no longer require monthly action. Further reviewing your account, you used your member credit received in January 2013, to purchase the Fabiola shoe on May 28, 2013. Should you have any further questions, please get in touch with us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 28, 2013
My husband asked me recently if I made a purchase to JustFab.com. I said no, not since the first purchase back in August of 2012. We then looked at past statements and found that they charged $39.95 each month since September. I have contacted JustFab and they only credited 2 months. I had never agreed to be a VIP member or agreed to have my credit card charged each month. The Supervisor I talked to refused to give me his boss's number, he said they do not answer calls! What?! I am still trying to get a total refund of $279.65 back from them!
I can't believe Kimora Simmons is a scammer! This company is unethical and shady! They can refund, they just do not want to! I am prepared to take this legally and publicly! I am very angry with this company! BEWARE! I would like this resolved, and have seen that I am not the only one out there, there are countless others! To top it off, they already have had a lawsuit in 2011 for this same problem! Really, Justfab?! You want this kind of reputation?!
Hey Anastasia,
Our apologies for any inconvenience. When you made your first purchase you became a VIP member. There's never an obligation to purchase and you can skip a month between the 1st through 5th. If you forget to skip a month a credit of $39.95 is added to the account that can be used towards any item in your boutique. Again, we do apologize, credits are non-refundable and can be used towards your future purchase. Our apologies if your request was not met, when speaking with the supervisor. For further review on your account, someone from our team will contact you shortly. If you have any questions or concerns, get in touch with us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 28, 2013
I signed up to purchase 2 pairs of shoes from JustFab that my wife told me she liked. They ended up sending the wrong colors for both shoes. I called to cancel the membership and get a refund on the shoes. The person I spoke with told me that the only way I could get a refund was if I left the membership active, so I did that with the understanding that I would cancel out when I received a refund. I returned the shoes, but once JustFab received them, they issued me store credit only. It was a huge process to get them to return the funds to my card.
I then tried to cancel out the membership and was told that I could not. I was told by the customer service representative that only the account holder could cancel. Well, I was the account holder, but because I was a man, the customer service representative did not believe I signed up for their service and refused to cancel out the membership. I called again and got the same runaround from the next agent I spoke with. This company thrives by forcing people to sign up for their membership and then refusing to cancel them out. I have had to cancel my card to ensure that this company will not charge me again. DO NOT DO BUSINESS WITH THEM.
Hi Alex,
Sorry about your recent interaction. We'll be sure to forward it to our Q&A analyst for review. JustFab is a shoe and handbag of the month club. Once you've made your first purchase, you're a VIP member. As a VIP, you'll get a new boutique of styles monthly and there's no obligation to purchase. Just log in between the 1st through 5th and skip the month. If you forget to skip, you'll get a $39.95 credit added to your boutique, good on your next purchase. Our apologies if your request was not met. A representative from our team will reach out to you shortly for further information needed. If you have any questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 28, 2013
I am trying to get my money back from this company. Despite numerous phone calls and emails, they are refusing to refund my £35 saying I can only have credit on items. I had no idea about the VIP membership I had "agreed" to. I had received my initial pair of shoes which were awful quality, plastic, with lumps of adhesive showing at the heel line - what did I really expect for £35 anyhow. What I didn't expect was weeks of continual wrangling trying to get my money back. WARNING: Avoid this site at all costs.
Updated review: Aug. 5, 2013
Handled the situation well. Returned my money after I explained what went wrong.
Original Review: May 27, 2013
No one should buy from this website. They charge your card $39.95 without your permission. If they were loyal to their customers, they would send monthly reminders on the first of every month to tell the customer that they can skip the month. I was unaware of this whole “skip the month" junk because I let my sister use my card to make a purchase. She forgot to skip a month, and they charged me. I did not authorize this $39.95 purchase. I will not recommend this company to anyone in the future.
Hi Mohammed,
Thank you for taking the time to let us know about your recent experience. There is no obligation to purchase each month. You can opt out by skipping the month, and if you forget to skip between the 1st-5th, a $39.95 credit is issued to your boutique, good toward any item. Again, we apologize for any trouble. Someone from member services will contact you regarding your account. If you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 23, 2013
I tell everyone about the shoes I get from Just Fab. I have ordered 24 pairs of shoes/boots and I love them. I too was surprised that I would be charged every month. I called and they explained it to me. My fault for not reading the fine print. I remain a faithful customer, and I have dedicated a wall in my closet with the shelves I put in and I love it. I even took a picture of the final project with all my shoes on the shelves. I totally recommend this site to everyone. I am a walking advertisement showing off my shoe collection.
Thank you, Shari! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed May 21, 2013
I ordered boots in my size from this website, against my better judgment. They came and not only do they LOOK cheap, they are cheap and they are at LEAST a full size too small. The return policy requires an exchange, account credit or a refund minus $$$. Because of this policy, I kept them thinking I might be able to donate them to a drama club or something. Then I was charged again the next month; however, the email I got with my "April shop" said I could skip the month by a certain day and not be charged; the email came 7 days AFTER that deadline so I had already been charged! It's a complete joke. I tried to cancel and they said they would refund that one month's fee only if I agreed to pick a pair from the next month. I said ok thinking I might find something I liked. I looked and looked and looked on the website and finally settled on a pair that was tolerable. When they came, they were so cheap - the box felt empty!! They look like hooker shoes and are so poorly made. I wouldn't wear them in public if you paid me!!! Buyer beware, this company is a sham!
Hey Becki!
Thank you for your time in letting us know about your experience. We are sorry to hear your purchase did not meet the quality standards. We would never want you to keep an item that you do not wish to keep. We process free easy 30 day exchanges and returns. You can contact us at anytime to process a prepaid return label, to send back the item for an exchange/return or exchange for credit.
As always, there are no obligations in purchasing every month. All we ask our VIP members is to login to their boutique between the 1st-5th of each month. If you choose to do nothing by the 5th of the month, you then are debited a $39.95 member credit, good towards your next purchase. We looked into the situation and are glad to see that you were taken care of. To review, you've made you first purchase with the Catriona shoe on February 11, 2013. Due to no action in your boutique, you were issued two member credits from April and May 2013 in the balance of $79.90.
Our records show that you spoke with a representative and canceled your account on May 21, 2013. You were offered a one time courtesy refund for $39.95. As stated in our terms on the site, member credits do not have any cash value and can only be redeemed toward purchasing an item. Further reviewing the account, you've redeemed your remaining member credit by purchasing the La Brea shoe on May 7, 2013. We hope to have resolved this matter to your satisfaction. We thank you for your time, and appreciate your feedback! Should you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 21, 2013
I had the same experience - I was teased into buying a pair of boots that were like a joke when I received them. I knew I would never buy anything else from them and it wasn't worth sending them back due to the hefty restocking fee. Then I found two $39.95 charges. I called and got much runaround. CSR agents are trained to avoid, minimize, deflect - don't let their fine print or the fact that "you agreed" deter you. Complain and demand a refund asap. Ask for documentation.
I demanded to speak to a supervisor. I demanded a full refund and cancellation which was agreed to. Also, I demanded documentation in writing that this all will take place, which they told me they were incapable of doing. I told them they had a staff lawyer and can draw up a letter to me with no problem. However, I did get an email that my refund would be processed, but the amount was not revealed - 2-5 days - we'll see what happens.
Obviously, this place is a joke - stay away at all costs and if you do, don't feel bad asking for and demanding what you want. Don't let their tricky arguments push you off track.
Hi Kristin!
We are sorry to hear about your recent experience. Our apologies for any mus-communication on our member credit policy. If for any reason you are not content with your selection received, you can exchange it for another item or return it free of charge for a JustFab credit. Due to our fabulous pricing, we are required to charge a restocking fee for each item returned for a refund. Items exchanged for another item or returned for a credit are not charged a restocking fee. We are glad to have reviewed your account and see that you've been assisted in canceling your account. You are no longer required for monthly action to Skip. A representative will reach out to you shortly to help better clarify the account. Should you ever have any questions or concerns, please contact us at 866-337-0906 available 24 hours 7 days a week.
Updated review: May 23, 2013
Everything has been resolved and I am very appreciative. They have issued credit to my account and also closed it. I thank you for addressing my issue and taking care of it.
Original Review: May 21, 2013
I have called three times. I got my first shipment and sent it back immediately. The shoes were just all plastic and had terrible quality. I told them I'd like a refund and I'd like to not be in the club. I called to cancel my account. They assured me that my account was closed. I had $39.95 credit and with that credit, I found a pair of shoes that I liked for $29.95. They won't let you purchase a $29.95 pair of shoes with a $39.95 credit. (I really don't even want the $10.) I just wanted something to show for my $120 overall! To date, I have not received one pair of shoes, however, I have been charged $120 on my credit card. This business needs to be closed. They are preying on consumers left and right!
We apologize for the recent experience received. Our apologies for the confusion of how our member credits work. Credits of $39.95, are only valid for use towards items that are $39.95 only. We are glad to have reviewed your account and see that you were able to process a return for refund. Your account has been canceled and will not require monthly action. For further assistance, one of our customer service representative will reach out to you shortly. Should you have any further questions or concerns, please do not hesitate to contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 20, 2013
I made a first time purchase because I received an email for 50% off. A month or so later, I saw a debit withdrawal for $39.95 on my statement. I called to say I wanted that charge credited back to my account because I never made another purchase. I was told I was in the VIP club and all the ** that went with it. I said I still wanted my charge credited and membership canceled. I never knew all that was involved with making that first purchase. I will gladly return the bag I bought because I don't really even like it and haven't used it. I could not get anywhere with the rep on the phone and nothing was resolved. I guess I didn't read the fine print. So beware, don't buy anything unless you continue buying every month. I personally don't like any of the shoes anyway that's why I bought a bag.
Hi Jean!
We would like to thank you for taking the time letting us know about your recent experience. Our apologies for any confusion on how our VIP program works. There is never an obligation to make purchases every month. Our VIP members have the option to Skip the Month to avoid the $39.95 member credit from placing itself as a pre-paid member credit, good towards your next purchase. We apologize for any trouble your experience may have caused. I have looked into your situation, we will have one of our representatives contact you shortly regarding your account. Should you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 18, 2013
My bank made me aware that you have been placing a reoccurring charge on my credit card. I have disputed those charges; my only transaction with your firm was in December when I purchased a pair of boots. I just got off the phone with your customer services and she told me that by purchasing those boots, you automatically enrolled me in a program that charges me $39.95 a month. If I had known about this, I wouldn't have bought anything from your website in the first place. Your advertisement says that it is free to join and no obligation to buy. As you can see from my account purchases, I was unaware that I was being charged for things not being bought. I have called your customer services and was informed that I cannot be refunded, but can only use store credit. This is not acceptable to me, and I expect an immediate refund of all of those charges. Please respond back and provide documentation that those charges have been refunded.
We apologize for any inconvenience caused. As always, there is no obligation in making purchases every month. We make sure to inform our members how JustFab works at sign up and before checkout for your first purchase. All we ask, is to login to the boutique between the 1st through 5th of each month to avoid a member credit of $39.95, good towards your next purchase. We will have one of our representatives reach out to you shortly to help resolve this matter. We thank you for your feedback!
Reviewed May 17, 2013
I just saw an ad on TV that promises 2 pairs for $39.99 first time. There is no mention of "club." I got to the site, did fashionista review and it lost my order. I read several reviews that things did not look like the picture and since I just got a pair of fake Manolos I was trying to replace, I was skeptical. When I went to log in again, it asked all the same questions. There was no sign in. I tried chat, I tried email. No luck.
I managed to get in and repeat the order, but price doubled! I called and then it was explained that it was a club - like those record companies of yesterday that takes out money. Glad I called. There was no mention and I would have blithely ordered, not knowing. After spending $100 on a chunk of plastic toy shoes from another site, I was not about to be bitten twice. It is all false advertising. If the price is the price on TV, they should honor it. There is no mention about fees anywhere.
Hi Lisa!
Sorry to hear about your recent experience! We want to make sure our members are informed how our program works before signing up. There are no obligations in making purchases every month. Once you've placed your first purchase, you become a VIP member with us which includes a monthly boutique, promotions, and status on upcoming trends! All we ask, is to login to your boutique between the 1st through 5th of each month to make a purchase or to simply Skip The Month. If you choose to do nothing by the 5th, you will be debited $39.95, which turns into a JustFab member credit, good for any one item on your next purchase. We have free easy exchange and returns as well! Should you have any further questions please get in touch with us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 17, 2013
I wouldn't advise anyone ever to make a purchase with this company. My personal experiences were terrible. Let's start with how I wasn't too keen on the idea of them being able to just take money from my card every month. When I made my first couple of purchases, I was highly disappointed. 3 pair of shoes and purse looked nothing like the online picture. They were extremely cheaply made. The purse strap snapped the first time I wore it. The shoes were the same quality as the 10-dollar pair you can get at Payless. So I planned to part ways with the company but no, I had to call every day for 7 months before someone with broken English finally answered the phone (!) who wasn't able to understand me and told me she wouldn't cancel the account.
Oh, it's also quite convenient that the live chat and email never work. Finally, I got transferred to a lady who said my account was cancelled. This is terrible service, horrible quality of product and not to mention the annoying emails that come twice a day. It's a very shady company and I wouldn't advise anyone to sign up.
We appreciate your time letting us know about your recent experience. We are sorry to hear about the order you received that didn't meet quality expectations. If ever you receive a damaged product, or may need an exchange of size/color, we have an easy 30 day return or exchange policy. We would send you a pre-paid return label via email, and you can drop off the package to any USPS. Our apologies for the inconvenience in canceling. Our Quality Assurance Manager has been notified and proper training will be implemented. We looked into the situation and are glad to see that your account has been canceled and will no longer require monthly action. Again, we thank you for your feedback. If you should have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week!
Reviewed May 16, 2013
I bought a pair of shoes on JustFab.com and it was paid already. Two weeks later, my credit card showed another charge of $39.95. I called the company, saying I was enrolled in a VIP membership. I was shocked and checked the website again, and found out that the whole website is designed to scam customers with regular membership buried in the tiny lines and not clearly stating these monthly charges - a very unethical company! The pair of shoes I bought is made of low quality too, copied from brand name, but it didn't pay attention to the details. I just cannot believe this kind of scam website can still stay there in this country.
Hi Michelle,
Our apologies for any confusion on how our program works. We inform our members on how the program works before taking their Fashion Quiz and before making their first purchase. There are no obligations to make a purchase every month. Our VIP members have the option to Skip the Month or to make a purchase between the 1st through 5th of each month. If you choose to do nothing by the 5th of the month a member credit of $39.95 will be debited and placed in your boutique to use on an item on your next purchase. We are sorry to hear that your item did not meet the quality standards. We do have free easy 30 day exchange and return policy. You can contact us at any time to retrieve a pre-paid return label to send back your item. We will have a representative reach out to you shortly to help assist you with this matter! Should you have any further questions please reach us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 16, 2013
I bought a pair of shoes and was automatically entered into a VIP membership. I had used a card I don't use often, so when I checked my account, I had been charged $39.95 twice. I called to iron things out and was told these charges were non-refundable! What a complete line of bull. I told her after receiving the shoes I purchased that I was very unhappy with the poor quality and did not wish to use these non-refundable credits! I asked to speak to a supervisor, and the customer representative stuttered and said she was in a meeting. After much ado, I received a one-time courtesy refund. I guess I learned my lesson to always research a company before even making what you assume to be a one-time purchase. Now, I will have to call back to cancel after I use my credit to purchase another poorly made item. Thanks JustFab!
Hi Danielle,
Thank you for sharing your recent interaction. Our apologies for any trouble this may have caused. As always, there is no obligation to purchase. When you made your first purchase you became a VIP member. You can skip a month between the 1st-5th of each month and if you forget to skip a credit of $39.95 is added to the account that can be used towards any item you'd like in your boutique.
Kindly note, if ever you dislike an item, or have received a damaged product, please get in touch with us. We process free easy 30 day exchange/returns. You can exchange it for another item or return it free of charge for a JustFab credit. Stated in our terms credits do not hold any cash value.
We have reviewed the account and are happy to see that you were taken care of. Overall review, your account has been canceled and will not require monthly action. You have used your remaining active credit to purchase the Lyon shoe on May 15, 2013. Again, we are sorry for the inconvenience. Please get in touch with us if you have any further questions or concerns at 866-337-0906 available 24 hours 7 days.
Reviewed May 15, 2013
All of the other reviews have said everything that I'm thinking of. Once I realized that they were actually stealing from me, I called and wanted to cancel everything, which seemed to take forever. As I open my account, they squeezed in another month of charges! Kimora should be a politician. She's wasting her true talent for greed and deception! Do you want to know the consequences? As far as I can see, she's had none! Plus, two months prior the charges, I sent an email requesting to cancel the account and received no response at all!
Our apologies for any confusion and trouble this may have caused. We strive to make sure our members are aware of JustFab's VIP Program. We would like to let you know there are no obligations in making purchases every month. Once you've made your first purchase, we just ask our members to simply hit Skip This Month between the 1st through 5th of each month and nothing will ever be billed. If you do nothing by the 5th, you are then debited $39.95 which turns into a JustFab member credit, good for any one item on your next purchase.
Reviewed May 15, 2013
Unfortunately, JustFab's renovated VIP program, that is automatic with a purchase, has practiced several unethical methods. If you skip a month then you are not charged.
Hey Sandra!
Our apologies for any confusion. We want to make sure our members are constantly aware of how our VIP program works. There are no obligations in making purchases every month! You have the options to browse around, and make purchases on your time. All we ask is to simply login between the 1st-5th of each month to check out the new collections, and/or to click "Skip This Month" if you would like to avoid the member credit. If you don't Skip The Month by the 5th, the member credit of $39.95 will be debited, but will be placed in your boutique as a credit to be used on your next purchase. The program terms are available on our forefront site under "How JustFab Works." We also make sure our members to be informed before check out as well, before clicking on the checkout button. Should you have any further questions on how the program works, please contact us any time on our Live Chat online or by phone at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 14, 2013
When I made my first order, I got it fairly quick. But to my dismay, it was the wrong item and the wrong size. (I ordered these nice brown flat boots in a size 7.5. I got black knee-high stilettos in 11.5. Definitely wrong.) When I called to correct this, my call taker was extremely obnoxious putting me on hold many times, getting angry and rude at me for not understanding her. I asked her consecutively to repeat what she said and she told me I'll be charged extra?! I was so fed up with her. She said my shoes will be shipped. Whatever.
A week later, my card was charged $39.95. I thought it was that extra charge this lady was talking about. I called and got a very nice man named Mike. He helped me understand about this membership fee (which was always very confusing to me) and that is what I was charged for, not for the exchanged order. He reassured me and apologized about the previous call and gave me a status on my package, no charge to it whatsoever. Other than my bad experience with my first order and the membership fee being very unclear, all is good. I really do believe this website would be grand if it wasn't so disorganized and if they had others like Mike as phone callers. I really do hope they take this into consideration.
Reviewed May 13, 2013
After reviewing my monthly credit card statement, I noticed there was a transaction posted from JustFab for $39.95 on my account. Knowing that I had not recently made a purchase and with a previous item returned and credited to my account, I immediately called to inquire. I was informed by a customer rep, who said she was located in North Carolina, in a very unpleasant tone and who also sounded extremely arrogant, that during my initial registration, there is a statement which addresses the issue of allowing you to skip the monthly pre-billing. I told her that I didn't remember seeing this option and if it's there, I'm sure I would have declined this during the initial sign up.
My question to her: why would I want to let an online company bill my account without ordering upfront? This process is a bit unethical too me. The CR proceeded to tell me that I have to wait until next month, in which I will receive an email feature opt-out option, allowing me to skip this month. I told her I did not want to have to remember to do this a month later, as my time was valuable. I asked her if she was allowed to credit my account, why is she not allowed to process the skip the month procedure at this time. Her answer to me was that was JustFab's policy.
At this point, I'm getting a little frustrated. I asked to speak to a supervisor and she put me on hold for several minutes. When she returned, she told me there was none available. She would credit my account for the current billing and I will have to wait for next month before I could opt out of this service. I have worked in an environment with customer service and there is always a supervisor in the area. I told her I would like to cancel the membership/account. I feel that JustFab's way of doing online business is extremely corrupt and certainly does not value their customers. I will be reporting JustFab to the BBB, writing to Consumer Affairs and placing a comment on Yelp's website.
Thank you for letting us know about your recent experience! We apologize for any inconvenience this may have caused. Our customers are important to us, we have forwarded your information to our Quality Assurance manager. Your interactions with our Fashion Consultant has been reviewed and addressed. Just to let you know, you are never obligated in making purchases every month. Being a VIP member, all we ask our members is to login between the 1st-5th of each month, to make a purchase or click "Skip This Month" to avoid the member credit. We have reviewed your account and see that your account has been canceled and will not require monthly action. You were offered a one-time courtesy refund for the current month of May. As stated in our terms and conditions on the site, member credits do not have any cash value and can only be redeemed toward purchasing an item. Again, our apologies for the experience you've received. We hope the foregoing properly resolves this matter to your satisfaction. Should you have any questions, please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 13, 2013
I wish I had been warned about this company before ordering from here. What you assume is just a one-time purchase turns into hell on earth, with charges being taken from your account, no refunds, rude individuals that are customer service professionals who are more like con-artists; it is all very deceptive. The sad part is that Kimora Lee Simmons has attached her name to this scam of a company. I plan to complain anywhere and everywhere I can about this company.
Hi Courtney,
Our apologies for any misunderstanding. We would like to let you know, there is never an obligation to make a purchase every month. Now making your first purchase with us, you do become a VIP member. As a VIP, all we ask is to simply log into your boutique between the 1st-5th to either skip the month or make a purchase. If you choose not to skip by the 5th, you are issued a $39.95 member credit, good towards your next purchase.
We have looked into this situation and are glad that you were taken care of. We have reviewed that you've used your member credit acquired to purchase the Kellen shoe on May 16, 2013. For confirmation, your account has been canceled and will no longer require monthly action. Again, we do apologize for any inconvenience this may have caused. Should you ever have any questions please contact us at 866-337-0906 available 24 hours 7 days a week. Thank you!
Reviewed May 13, 2013
I ordered a pair of shoes from JustFab because they offered free shipping, and I also received $20 off my first pair. I received them fairly quickly but was not happy with the quality of the shoe. So I wanted to cancel my VIP membership assuming this would be pretty easy. I called and was put on hold for almost 10 minutes. When someone finally answered, it sounded like club music being played in the background; and they spent the rest of the time on the phone with me trying to give me more points if I stayed. I politely said no to all and explained again that I just wanted to cancel my membership for good.
He got sarcastic with me and then rudely did what I asked 5 minutes ago. I never received a confirmation email but ignorantly thought it was taken care of. Well 2 weeks later, I checked my bank account online and saw that I was charged for JustFab.com. I called and told the female that I do not want a VIP membership account ever with this company. I want a refund and for this to never happen again. She pushed for more points and why I don't want to have my membership again. I hope this company goes out of business and fails. It has horrible customer service and poor quality in products.
Hi Emily,
Thank you for sharing your experience with us. We would like to apologize for any confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase. Once you've made your initial purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and conditions before you check out your first purchase. We have reviewed your account and we have seen that you made your 1st purchase on April 25, 2013 for the Nico shoe. Also, you were issued 1 member credit for the month of May 2013, with which has already been refunded to you on May 13, 2013. Should you have any questions please contact us at 866-337-0906.
Updated review: June 13, 2013
I am happy to report that the situation has been resolved. I appreciate the efforts of JustFab in dealing with my complaint and understand the reasons behind the issue.
Original Review: May 13, 2013
Once you have purchased your first item, these people retain the right to use your card details monthly to the tune of $35 unless you skip the month. So if you forget, then they take the $35 and it's credit for you to use in the future. If you don't want them to do this, you have to notify them by phone. Trouble is they never pick up! So I have to cancel my card to avoid them scamming me. Avoid!
Hi Susan,
We are sorry for any confusion. As always there is never any obligation to make a purchase. JustFab is a shoe and bag of the month club. We release new collection of styles monthly. Once you've placed your first purchase with us, you become a VIP member. As a VIP all we ask is to login between the 1st-5th of each month to make a purchase or skip the month. If you do not skip by the 5th, a credit is then added into your boutique of £35, good towards your next purchase. We are sorry for the high call volume, we tend to have a higher hold time in the beginning of the month. For security purposes, we do ask that you call in to cancel your account. We have changed our hours to 24 hours 7 days a week, and can be reached at anytime. Please contact us at anytime at 866-337-0906. Thank you!
Reviewed May 10, 2013
Absolute rip off. I have been ringing the 08004334114 number daily but no one answers. This company is the worst I've ever come across with and I would not recommend it to my worst enemy. I am disgusted with their service and absolute disregard for the customer. I think they want to amass riches fairly quickly and then perhaps do a disappearing act. Do not buy anything from this site.
Hi Jane!
Our apologies for any frustration. The phone number you have listed is incorrect, you can contact us at anytime at 866-337-0906 available 24 hours 7 days a week. We are sorry for the misunderstanding. There's no obligation to purchase each month. You can opt out by skipping the month, and if you forget to skip between the 1st-5th, a $39.95 credit is issued to your boutique, good towards any item. A team member will contact you to further assist you via email. Should you have any questions, get in touch with us at your earliest convenience.
Reviewed May 10, 2013
I never complain about anything. I literally mean never! After dealing with JustFab's stupid "VIP Member" program and their worthless and rude customer service, I felt the need to inform anyone and everyone who decides to do business with them in the future. After reviewing my bank statement, I saw that they charged me $39.95 for the last few months. I never consented to any type of monthly membership. If I did, this was not clear in any way. I do a lot of online shopping and I never have encountered anything like this. I feel literally robbed out of my money. When I tried to call customer service, the extremely rude lady (Niquel) refused to give me any help or forward me to someone who could further assist me in canceling my membership and receiving a refund. She said, "Yea, basically you're out $70." Really?! I will be reporting them as fraud to my bank. Again, I never consented to these charges!
Reviewed May 9, 2013
I'm either ignorant or they're extremely unclear about how this website works. I ordered a pair of shoes (thinking you bought as you go) and automatically - without my consent - became a VIP member. Woohoo (not)! Apparently their automatic VIP membership charges my account $40 every month. I was unaware of this, so I called to cancel my membership and have my $40 reimbursed and she kept telling me the "options" I had which did not include my money back. So I just ordered a pair of shoes that, to be honest, I was not in love with because the stylists gave me crappy shoe choices.
Why can't I see all of the options you carry as well as what your "stylists" recommend me? And as many below me have stated, the shoes are terrible quality. My first pair, which I was really excited about receiving, had a straw-esque platform and I got them with a lot of the straw pieces already picked and pulled. Seeing the total disaster everyone else has had trying to cancel their membership, I'll be interested to see how long it takes me - I'm not happy.
Hi Melissa,
Thank you for sharing your experience with us. We apologize for any misunderstanding regarding how our program works. Take note that JustFab is a shoe and handbag of the month club. How the VIP program works, is available before making your purchase by clicking to agree to terms before checking out. The terms are also stated on the receipt included in the package below with step by step instructions on how to simply Skip The Month to avoid the $39.95 member credit that you can use on your next purchase. We would like to let you know there are no obligations in making purchases every month. We just ask our members to simply hit Skip This Month between the 1st through 5th of each month and nothing will ever be billed. Should you have any further questions regarding your account please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 9, 2013
I tried to cancel my membership in March so I called their customer service. First, they asked me about why I am canceling my membership. I told the girl that the exact same shoes I saw on other websites are around $14 and they are charging $40. So the girl offered me other options without canceling the membership, like giving me more credits or $100 gift cards. (See how much money they can make from you so that they will offer you $100 for free.) I told her I want to cancel the account completely. Then she said that I can change my account type so I can get the shoe with the retail price and there won’t be any monthly fees. I told her no. Then she told me that she will go ahead and cancel my account completely. I thought that will be it.
Last month, while I was reviewing my bank account, I saw JustFab charged me $39.99 again for the April membership. I called the customer service immediately and asked them what's going on. The account should be canceled since last month. The girl checked it and told me that it should be canceled by last agent last month. So clearly, they made a mistake. And I told her again I want to completely cancel it. She just ignored my response and started to ask me all these questions they asked like last time to get you back. Anyway, after 20 minutes of talking with them, the girl finally told me that she will cancel the account and the money will be refunded. But of course, they took me the money again for the month of May. What a surprise!
I called them again this morning and they're still telling me that they made a mistake. The girl on the phone said they have no cancellation number, then I asked to be transferred to a supervisor and the only thing she could do is give me a cancellation number. I didn't receive any confirmation email, so I am going to change my card information this afternoon. This is the most sketchy business I've ever seen. This is a really sketchy website where you pay prices that are way more expensive for the shoes that are not worth the prices you paid. The thing is that they don't give you the original brands of the shoes. Instead, they will name some really cute name, so you cannot google the brand to find out how much the shoes are really worth when you buy them.
At least, I know one brand they have is Soda and when you search the price for that brand, a pair of boots can be on sale for 10 bucks. But if you think it is convenient for you that someone will select the shoes every month and you would like to pay them way more to get the service, you can keep your account. Remember to check your bank account often so that they won’t make a mistake on you! And be aware that if you decide to quit them, the only thing you can do to stop letting them charging you money is to change your bank information!
Hi Yuanyuan,
Thank you for sharing your experience. We have reviewed your account and we have seen that you made your 1st purchase on June 1, 2012 for the Nicolette and Anya shoes. Due to no action in your boutique, you were issued 5 membership credits, 2 of which you have redeemed by purchasing items and 3 of which you have already refunded. Usually, it takes 2-5 business days for our funds to release, depending on your banking establishment. You can contact your bank to check the status of your refund. Thus, we are happy to know that your issue has been resolved. With this, someone from our team will contact you shortly via e-mail to further assist you. If you have further questions, don't hesitate to contact our hotline at 866-337-0906 available 24 hours 7 days a week. Thank you.
Reviewed May 8, 2013
After writing my review (which turned into bit of an essay - bad habit), I thought it best to just summarize up top. After months of VIP membership without incident, the past two months have been a major disappointment. Last month I didn't notice my boutique email, but I definitely noticed the email letting me know I had a credit charged to me. I later found my monthly reminder buried at the bottom of an email pushing their denim line. This month I got another email letting me know I had been charged. I checked my email. There was no email reminder whatsoever. I immediately called to cancel and was informed by the rep (who sounded annoyed to even be bothered) that if I cancelled, I would lose both credits and should order something. I say should because the other option was just letting close to $80 go down the drain with nothing to show for it, so I begrudgingly found a couple of bags and ordered.
I called back and got another pushy rep. I honestly felt a bit harassed, but nonetheless got the monthly subscription removed. Honestly, the quality of the goods aren't worth the hassle, but if you're still interested or have to get something I highly recommend adding a monthly reminder on your calendar to avoid being charged because they certainly don't bother with letting you know anymore. Oh goodness, where to begin? As a big-boned girl in every sense of the word, it has always been difficult to find fun, cute and fashionable shoes to fit my big, old size 11 feet. Almost a year ago, I truly dreaded the prospect of finding shoes for my best friend's wedding because as maid of honor, I didn't want to show up the bride, but I did want to look (well pardon the pun), but fab. Needless to say, none of the footwear was up to the task and despite looking hopelessly at many brick and mortar stores, I just couldn't find anything that would do the job in my size.
So I turned to the internet and eventually found JustFab. I was beyond thrilled at the selection, a vast majority, of which went up to the somewhat elusive size of 11. I found tons of great shoes and with x% off your first pair + buy one get one 50% off, I walked away with three pairs for around $60. I was so excited! When I finally got them, they actually fit. I was so relieved after a previous bad experience with another store. Unfortunately, after trying them all on and taking them for a spin around my bedroom, one clearly just wouldn't work. I called to get a return authorization and spoke to a very nice customer service rep, who was just as fab as the name. I returned them without incident, getting back a store credit. So far a great experience. I eventually used the credit on a pair of boots that I love, but unfortunately after a couple of wears, the sole came off and I've had to glue them back on. Strike 1.
Last month I got a couple of emails pushing their denim line. After the first one, I just marked the others as read thinking nothing of it as any messages announcing your boutique are clearly marked. So imagine my surprise when I saw an email clearly marked that I had been charged a credit. What?! I never received my boutique email. Uh, **?! So I searched all JustFab emails and lo and behold, there was a reminder at the bottom of the second email pushing their denim that I skipped over. I suppose technically that was my bad not bothering with an email, but nonetheless strike 2. It's been crazy hectic for me this week - appointments and arranging my mom's birthday (needless to say, I didn't get her anything from JustFab!). So I checked my email and saw yet again that I have been charged a credit. And oh believe me, I checked every email going back to last month. Nothing prior. Zip, zilch, nada. Strike 3, you're out!
I immediately called to cancel my membership. I didn't bother asking for a credit because a friend (who I unfortunately recommended) went round with them for over a month and was refused payment when she was charged a credit. Just get me out ASAP! So I got a person on the line. I stated simply that I want to cancel my membership. He didn't ask why, whatever. I just want out. He took my info and informed me of the two credits. I said, "Yes, I'm aware" and was informed if I cancel now I would lose both credits. I was literally speechless. Seizing the gap he suggested that I place an order, use the credits and call back to cancel. In shock, I hung up. Wow, that's low. I begrudgingly looked over the site for something to buy. I don't even care at this point. I'm so disgusted. I settled on two bags. At least if nothing else, they will get some use even of their shoddy quality. Order placed and I called back to cancel. I got another rep. I hoped maybe the last guy was just a big of a jerk and a total anomaly. Nope, he's not.
The new rep is pushy as hell. I gave her my phone number as asked and she insisted it's not in the system and asked for my email. After having to spell it slowly three times (I mention this because the entire conversation, she has a total condescending attitude like I'm an idiot), but she can't take a simple email. At this point, I'm exasperated and fed up. I was patient as possible as she tried to pushily bargain with me saying, 'I'm going out of my usual protocol, but I will give you an additional 150 points to your account." Seriously? I just keep it just to brief no and no answers, and get the hell out of there. Holy cow! What the hell happened to the awesome sales rep I spoke to before who wished me luck for the wedding after I mentioned I was a maid of honor at the first wedding I've ever been to, and the reason for the return was I didn't want to trip in the shoes? I can't help but imagine she became fed up as well and quit. I don't know. Just sad.
Hi Virginia,
We apologize for your experience. We have reviewed your account and we have seen that you made your 1st purchase on August 6, 2012 for the Sebastianne, Shotgun, and Jennifer shoes. Due to no action in your boutique, you were issued 2 member credits and you have returned an item in exchange for 1 store credit, with which you have already redeemed. Also, based from your latest interaction with one of our representatives, it says here that you agreed to become a Pay As You Go member which means that your account is still active, although it will no longer require monthly skipping action. If you have questions, contact us at your earliest convenience at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 8, 2013
I received two pairs of my shoes in my first order. I have not worn either because of how cheap they looked. I cancelled the membership a few days later. That was March. In April all was good. Today I checked my back account to find they had charged $40. I called to be told there is no record of my cancellation and that they will not refund my money. So I was then informed to order online with my credit and another time to call and cancel. I was told I could not be helped by my rep nor could I talk to a manager. So I ordered what will more than likely be an ugly and cheap-looking necklace. From there I called my bank and had a new debit card issued. I am so aggravated!
Hi Candice,
We apologize for your experience. We have reviewed your account and we have seen here that you made your 1st purchase on March 8, 2013 for the Esperenza and Belfast shoes. Due to no action in your boutique, you were issued 1 membership credit for the month of May, with which you have already redeemed on May 8, 2013 by purchasing Pop Culture. Should you have further questions, don't hesitate to contact our hotline at 866-337-0906 available 24 hours 7 days a week, or you can simply reply to this message.
Reviewed May 8, 2013
Many of you have already read the fact that these people basically enroll you in the VIP member program without any notification, and it's absolutely true! They've done this to me already three months in a row and when I've asked them to remove me, they continue charging me each month. I asked for a credit and they gave it back to me. Then they took off the charge that same day. Their customer service isn't that great. They asked me to send an email with the information I was providing and I have yet to receive a response back. That $40.00 they take out every month does nothing for you. No credit is applied and it goes nowhere, so I'm not entirely sure why they even do that.
I honestly and sincerely would never suggest this site to anyone especially after having to deal with their customer service. This site is definitely one of the worst I've ever experienced, and I'm a huge online shopper. Truly disappointed.
Reviewed May 7, 2013
Like so many comments before mine, I did not get any notification from JustFab this month about my showroom being ready. In fact, I didn't even get an email saying I was being charged $39.95 for not skipping this month's membership. I started a chat with a fashion consultant and said I wanted to see what was happening with my account because I had gotten no indications from JustFab about my showroom or being charged. Sure enough, I was due to be charged and there was a delay in the process. Before I could ask a question, I was told I would have to call their customer service line for further information. I asked if there was any chance for a refund and was told no because charges don't have value.
Well, someone at JustFab has my $40 and I'm sure that still has value! The fact that nobody seems to be getting emails this month is a load of ** and definitely a scam move. I've never had a problem with them up until this month and I'll be sure to cancel my account as soon as my final item is in my hands. I would be more forgiving if I just sent the email to my spam or had been neglectful but I check my email (and junk folders) every single morning, a few times in the afternoon, and before bed. I wouldn't have missed it. I even searched for them, even searched email accounts that aren't associated with JustFab. Nothing. It was a fault on their part and I'm literally paying for it.
Hi Samantha,
We apologize for your experience. We have reviewed your account and we've seen that you made your 1st purchase on February 15, 2013 for the Daredevil and Pastime items. Now, due to no action in your boutique during the month of May, you were issued 1 member credit, with which you redeemed when you purchased the Grave Danger Fugg shoe. We would like to inform you that your account is still active and will still require monthly action. In the event that you forget to skip the month, you will be charged a store credit worth $39.95, good toward your next purchase. Store credits do not hold any cash value and can only be redeemed by purchasing an item in your boutique. Should you have any other questions, kindly reply to this message so we can further assist you with your situation, or you can call our Fashion Consultants at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 7, 2013
I was so excited about this website. I thought it looked great and had such great items. No, they are very talented at making their merchandise appear a lot nicer on the website. When I received my first purchase of two purses, they both looked so cheap. I mean cheap, like meant for a 5-year-old playing dress up. The most fake looking leather I have ever seen. What looked like some type of nice faux fur, classy animal print on one was actually this disgusting faux leather. I was extremely disappointed in this purchase.
On top of that, the whole thing turned into a horrible, never ending experience. I had issues returning it, a lot of issues (even though they advertise free, easy returns), and was automatically signed up for VIP membership which must be in the fine print when you make a purchase, and means that I am now charged $40 monthly credit. I do not want this and I have had issues with refunds and canceling. The first time, they told me I would receive an email offer and to skip the month, so I have kept my eyes peeled for that email.
Just today I got an email that I have been charged the credit. No refund. I called and she said it must have gone to spam, and I cannot get a refund. No, I get at least 2 emails a day from them. They do not go to my spam. I asked to cancel, just be taken off the automatic payment, but she told me I would have to cancel my whole account and that credit would just become theirs. Ridiculous. I told her I don't think this is how VIP members should be treated.
I thought this website would be legit because it is Kimora's. But do not be fooled. I would never recommend purchasing or creating an account with JustFab. Horrible experience. And I am currently stuck in it because I have this May credit that I have to use before I can hopefully cancel. Horrible, horrible, horrible.
Hi Amber,
Thank you for sharing your experience with us. We apologize for the confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. When you made your 1st purchase, which our records show was on March 2, 2013 for the Chance and El Diablo items, you automatically became a VIP member. Details on how the VIP program works is available before making your purchase by clicking to agree to terms before checking out. The terms are also stated on the receipt included in the package below with step by step instructions on how to simply Skip The Month to avoid the $39.95 member credit that you can use on your next purchase. We have seen your account and we would want to discuss it with you, so as to make your situation clear. Kindly reply to this message or contact our hotline at 866-337-0906 available 24 hours 7 days a week. Thank you.
Reviewed May 7, 2013
The short version is that this company is a scam. They refuse to give people their money back when they attempt to cancel their accounts. The first time I attempted to cancel my account, I was told to call back next month. Then I called this month and was told they could not refund my account again. If I cancel, I will lose this month's credit. Who cares! Horrible customer service!
Hi Jina,
We apologize for your experience. Upon reviewing your account, we have seen that you've made your initial purchase on February 22, 2013 for the Lacey Days, Suri, and Sanaya shoes. However, due to no action in your boutique during the months of April and May, you were issued 2 member credits, with which have been refunded to you on April 4, 2013 and May 9, 2013, respectively. Thus, we are happy to know that your issue has been resolved. Should you have further questions, don't hesitate to reply to this message or contact one of our Fashion Consultants at 866-337-0906 available 24 hours 7 days a week. Thank you.
Reviewed May 6, 2013
I purchased a handbag in March. When April's email notification came around, I clicked on "skip this month" and was not charged. I also cancelled my account. Surprisingly, on May 6th, I received a notification that a credit was now available for May. Excuse me? I searched my inbox, spam, and trash - no email indicating a May boutique and/or "skip this month" - in addition to having cancelled the account. I called and was told there was no way they could refund the money because "it no longer held monetary value." Excuse me again? I'm pretty sure that it was only 1 day prior that you took my money. I asked to speak to a supervisor and was told that they were not available to speak to me. However, the customer service representative had "apprised them of the situation and the answer was the same". This is such **.
After reading all these reviews, I'm no longer surprised but equally frustrated and pissed off. This is no way to treat customers. After a very long and emotional plea to receive a refund and cancel the account, the customer service representative said that she could cancel the account but that I would lose the $39.95. Excuse me for a third time? I'm very tempted to contact my bank and file a claim against them, but there is no recourse to speak to anyone at JustFab willing to work with a customer. I have had zero issues with other subscriptions of this sort such as ShoeMint and JewelMint which has led me to conclude that this is just shoddy business. Guess that's what Kimora Lee Simmons wants to represent. Stealing and holding customers hostage in order to buy things they don't need or want.
Hi Kristen,
We are so sorry for your experience. We have reviewed your account and we've seen that you made your 1st purchase on April 2, 2013 for the Midtown item. Now, due to no action in your boutique for the month of May, you were issued 1 store credit with which you have already redeemed by purchasing the Rum Runner item on May 7, 2013. Also, we would like to inform you that your account is still active, which means that it will still require monthly skipping action. Take note that you can cancel your account anytime, just kindy reply to this message or contact one of our Fashion Consultants at 866-337-0906 available 24 hours a day 7 days a week or via LIVE CHAT 7am-7pm PST. Thank you.
Reviewed May 6, 2013
I am beyond the point of pissed at JustFab and their lying ass customer service. I purchased a bag in the month of April. I was browsing around and clicked "Skip This Month". Instead of skipping the month, I accidentally "selected a new boutique with the fashion stylist". I went through the whole run around, made my new selections and ended up on a page where it said that they will now charge my account if I do not purchase anything in this month?. I have never ever heard anything in my life like that ever.
So I immediately called JustFab #, spoke to a woman named Brittney. I told her exactly what I did and exactly what that web page had said. She told me she had no idea what it could be and that I would not be charged, even gave me her name and department. Even though I called to end my account because, whoa! Who wants that? Who wants money to be taken out of their life over something they did not purchase or done themselves? But she assured me, that no money will be deducted from my account.
So, fast forward to May, I was up at 12 and received an email from JustFab saying that credit had now been charged to my account, $39.95. It gave an order #, everything. I exited out of there, went to my bank account app, there it is, -$39.95. I went back to my email and no email! I was shocked, confused, and almost hurt! Who is playing this foolery on me?! So I called their 24/7 # and told her everything I just wrote here and of course, they gave me the runaround! I called to end my account because that is straight up **. Just because I didn't purchase something that month, I basically now have to be forced to let them get that damn $39.95. What kind of ** is that?! I swear I never heard of anything like that. They should make it in big, bold print.
And then, the lady I spoke to said that just because I used the 20% off my first purchase, that it was active now. So? I got punished for getting something handed to me and then she told me that I was a VIP member. Um? When did this happen? All I could say about JustFab is it is completely in a league of their own. They don't care about the consumer, only about the $39.95. I have only got to purchase a law bag from there, and I love it. They have really nice quality stuff that looks like the actual real thing, like the law bag that looks like a Birkin bag. And another bag named Midtown I think? It looks like a Celine bag.
Either way I ended all ties with JustFab. I almost hate it - to be lied to and kind of bamboozled. Where did that email go? It's just odd. I'm so upset with my relationship with JustFab. They should really change that option or put a big ** warning sign because wtf? Just wow! Shop at JustFab at your own risk!
Hi Ashlei,
Thank you for sharing your experience with us. Take note that JustFab is a shoe and handbag of the month club. We apologize for the confusion as to how our VIP membership works. As stated in the JustFab website's Terms of Service, if you do not select the 'Skip This Month' option, the 'Send Me New Options' option, or cancel your membership by the 5th day of the month, your credit card will be billed $39.95 for that month. If you select 'Send Me New Options', our JustFab stylists will send you new shoe, handbag, or other fashion accessory options within five (5) business days. You will then have an additional five (5) days to either select an item for purchase or choose to 'Skip This Month'. Unless you choose to "Skip This Month" by the deadline, your credit card will be billed $39.95 for that month. If you do not select an item for purchase or choose to 'Skip This Month' by the applicable deadline, your credit card will be charged for that month and you will receive a JustFab credit that can be redeemed toward the purchase of one JustFab item in any future month. Regarding our customer service, we apologize for your recent experience, your interactions with our Fashion Consultants has been reviewed and addressed. We have reviewed your account and we have seen that you have agreed to become a "Pay-As-You-Go' member. Also, due to no action in your boutique, you were issued 1 member credit, with which has already been refunded to you. Shoud you have further questions, don't hesitate to call our hotline at 866-337-0906 available 24 hours 7 days a week, or kindly respond to this message so that we may further assist you with regards to your situation. Thank you.
Reviewed May 3, 2013
I ordered boots from them back in November when my older pair from another company had fallen apart. I went to JustFab on the recommendation of a few YouTube beauty gurus and of a friend, saying the quality was good. The boots were okay and worth the 20 bucks I spent (being a new member). Then the renewal emails started coming. If you don't log into the website by the 5th of the month, you're charged $39.95. I looked on the website on how to cancel and I saw the only way was by phone. I grew frustrated and decided I would stick it out and click "Skip this month" every month.
Finally, I got tired of it and called the company. I was able to get ahold of a customer service representative named Jackey immediately. I said I wanted to cancel my account and she just kept talking about why I should stay. I kept saying, "No, cancel my account." Finally, she said she had cancelled it and that I would receive no more emails from JustFab.
I just logged into my account (which according to her, I should not be able to do) and saw I still had VIP member status. She did not cancel my account! She blatantly lied. Instead of waiting to see if the cancellation comes in later, I just reported my credit card stolen (it basically is - stolen by JustFab). I'll have a new credit card with a new credit card number within a few days and JustFab will never be able to charge me. This is a horrible company. I wish I had read the reviews before I bought the boots.
Hi Anamaria,
We apologize for your experience. We are sorry for any confusion regarding as to how our program works. Take note that JustFab is a shoe and handbag of the month club. Once you've made your 1st purchase, which our records show was on November 27, 2012 for the Martina shoe, you automatically became a VIP member. As a VIP member, there is never an obligation to purchase each month. All we ask is for you to log-in to your boutique to view our monthly selections, and if nothing catches your eye, you can simply choose to skip the month and no store credit worth $39.95 will be generated for that month. However, if you forget to skip the month, you will be issued a store credit, which is good toward your next purchase. Someone from our team will contact you via e-mail to further discuss your situation. Should you have any other concerns, feel free to contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed May 1, 2013
I ordered one pair of shoes for my girlfriend back in November. On the site, it does give you an option to be a member, but I did not become one. I did a one time order. The shoes were great and I hadn't heard anything from them since. The other day, I checked my account and saw a random charge of $39.99 from JustFab. I called them and apparently I was in the system as a member, and come to find out they had charged my card 5 payments of $39.99 since November. That's almost $200! I told them the issue and rather than give me a full refund, they tried to sell me on staying in the membership. Ha, no.
After a lot of debate, they gave me a refund for 2 months and said I have to use the other three credits of $120 on their website. And I couldn't cancel until after I used them? So I ordered my girlfriend 3 new pairs of shoes and called them back. Once again, instead of immediately cancelling my membership, they told me that I should wait until I got the shoes in case they didn't fit. Ya, let's wait until I get them so they can take another $39.99 out for the next month? No, thank you. They finally let me cancel and surprise, surprise! When the 3 pairs of shoes came in, 2 pairs were the exact same! They messed up the order and sent us 2 pairs of identical wedges, except one was size 8 and the other is size 7.5.
Thankfully, my credit card is now safe and my girlfriend can wear 2/3 pairs of the shoes they made me buy. Great!
Reviewed April 23, 2013
So they charge me every month $39.95, without letting me know. I'm sure there is a miniature writing somewhere in the terms and conditions saying what they actually do since November! When I tried to cancel, they offered me great discount. And then they said I should have taken care of it by monthly going to the website and pushing a button to skip the monthly payment? I just wanted to purchase one pair of shoes, which were so low quality I can't even tell. JustFab is the most horrible online store ever! They steal money from people. I wish I gave all that money to charity instead ($200 USD). Never ever again. This is theft-business.
Hi Jana,
We apologize for the confusion as to how our program works. We would just like to reiterate that JustFab is a shoe and handbag of the month club. The details as to how our VIP membership works is also stated when you are prompted to click to agree to the terms before checking out. All we ask is for you to log-in to your boutique between the 1st to the 5th day of each month to choose to skip the month, and no credit will be generated. If you forget to skip the month, a store credit worth $39.95 will be charged to your account. Once again, we apologize for any trouble this may have caused. Should you have other questions or concerns, kindly reply to this message or contact one of our Fashion Consultants at 866-337-0906, and we would be glad to help you out.
Reviewed April 19, 2013
People are calling this a terrible con, but you pay for shoes and you get shoes. You can return and get a different size or different shoes. Yes, they get you to come back every month and look at the site and hopefully buy shoes. That's how they're making it work, even if it's shady. They were better but now I've heard nothing but complaints because people don't get how it works. They should be straightforward, and you should be smart about what you buy. I'm annoyed because when you have a legit reason to cancel, they do everything they can to keep you, even if you say you may come back (probably because by the time you get through all the struggle, no one ever comes back!).
This can be great if you can stay on it and deal with being annoyed into staying a member, and if you like super high fashionable shoes. It isn't for me, so just let me leave. I was given a free credit "because I was a student". If they hassle me every month, I try to leave; I will ask for a free credit to stay and just get free shoes until they let me leave.
Hi Melissa,
Thank you for sharing your experience with us. We have reviewed your account and our records show here that your account is still active and will still require monthly action. In the event that you forget to skip the month, you will be charged a store credit worth $39.95, which is good toward a future purchase. Upon further reviewing your account, we have seen here that you still have 2 active store credits, with which you can use anytime to purchase any item that is worth $39.95 from our website. Should you have other concerns regarding your account, don't hesitate to reply to this message or to call one of our Fashion Consultants at 866-337-0906 available 24 hours 7 days a week.
Reviewed April 19, 2013
Why doesn't it state “pissed off” where it says to rate your experience? You don't purchase BOGO shoes, you purchase bogus shoes! The so-called customer service representative is horrible, unprofessional, and acts like I took something from them personally. If it isn't for the consumer, you wouldn't have a job. Where is Kimora? I need to speak to her personally. Your employees are dragging this company down. I should have read what other consumers had written prior to purchasing. It’s been 2 days that I have been waiting for a return label to be sent to me. These bogus shoes are cheap. Ladies, don't buy from them. Go somewhere else. Victoria Secret has a great collection, and they treat you like you deserve to be treated.
Hi Ana,
We apologize for your experience. We have reviewed your account and we have seen that you made your 1st purchase on April 11, 2013 for the Finley and Juanita shoes on BOGO sale. Upon further reviewing your account, we've seen that you were issued 1 membership credit for the month of May for not being able to skip the month, which you have already refunded. You returned the items for 1 store credit, which also you've already redeemed by purchasing another item. If you have other questions, kindly reply to this message or call our hotline at 866-337-0906 available 24 hours 7 days a week. Thank you.
Reviewed April 17, 2013
My first pair was beautiful. My second pair was cheap-looking and way too small. When I called to cancel my membership, I was first given the 10-minute pitch to keep my membership. After I declined, I was told that if I wanted to return my shoes for a refund, I'd have to keep my membership until it was mailed and credited. Nowhere in the fine print of the VIP Membership contract does it say that you can't return your shoes for a refund after canceling your membership. Horrible company.
Hi Jolene,
We apologize for your experience. We have reviewed your account and we have seen that instead for your VIP membership to be cancelled, you agreed to become a Pay As You Go member, as it shows here in your latest interaction with one of our Fashion Consultants on May 28, 2013. Also, due to no action in your boutique for the month of May, you were issued 1 membership credit, with which you have already redeemed when you purchased an item with it. Should you have other questions, kindly reply to this message and we would be glad to assist you.
Reviewed April 17, 2013
First, I'd like to address everyone on here that is complaining about the membership fee of $39.95. I don't know what you people were doing when making your first order but it clearly states how the membership works. Also there's another memo in your order so you also have a hard copy. Another thing, you complain about the fact you can't cancel your memberships and you received completely ignorant people. Well, come on. You're scamming! You sign up, get your discount and than cancel or call up in a bad mood because you didn't read and got charged the fee! And as for the BOGO, well, it's a one-time thing! And it also clearly states that it's a "Buy one get one half price!" And it's on one pair not your entire order!
Now on to my complaint... My first order was botched. I only received 1 of the 6 pairs I ordered. Finally, 4 weeks later, I'll be getting the other 5 tomorrow. I had to make several calls to correct the problem. One time my reship was cancelled. The second time, my sizes were gone. Third, they reordered the ones that weren't available. Finally, I got an amazing girl (I forgot her name, so sad) and she was thorough, used sticky notes to keep track of the mess and got my order out with no problems. Of all these calls, never did I have a rude, ignorant, obnoxious person, not one! They all did what they thought was right.
What I do find is that the call takers need way more training or pass the buck if they're not sure! The mistakes were small, silly little things that should have been avoided. However, none gave me grief about what I said - not one. JustFab really isn't so bad! Well, for those of us who do have brains in our heads!
Hi Davida,
Thank you for the feedback. We're happy to hear hear that you’re satisfied with our services. We will utilize your evaluation to improve our products and services. Should you have other questions or clarifications, you can contact us at our hotline at 866-337-0906.
Reviewed April 15, 2013
I made a purchase from JustFab 2 months ago. When I made an account, which by the way they make it not an option, they had a deal 50% off. So I ordered 3 items. When I went to checkout, they make you click on terms of use just like every other checkout for every other company. I read the terms of use by the way. Nowhere did it state anything about "if you click on this, you will be charged every month $39.95." So anyways I immediately saw this and sent in 5 emails of how pissed off I was. I also called numerous times to close my account. No reply via email so forget it. Then when you call, you are at their mercy. I was told 3 times that they would close my account, only to find out it was still open. I was charged numerous times to my credit card. I also even logged into my account and hit skip the month twice so I wasn't charged, only to find out they said I only did it once.
They are a scam! Any company that can't print black and white in bold letters and they hold your card info hostage is a scam. Isn't that against the privacy act? You're not supposed to store customer's card info. Anyways, stay away from JustFab I'm telling you. They are so desperate for money they scam you! Scam you. Any company that in fine print says nothing about we are charging you $39.95 a month is a joke! You have no choice with them at checkout if you want to choose to be a member or not! They do this so you have to check yes. That is a bold scam. Buy your shoes somewhere else, trust me!
Reviewed April 10, 2013
I saw their ad for 2 pairs of shoes for $39.95, so I decided to check them out. I selected 12 pairs of shoes and two purses, and proceeded to the checkout. A message came on the screen that the price was $551.31, but if I became a VIP member (which I did), the price would be less, which worked out to the shoes being BOGO, plus $39.95 for each of the purses. I was hesitant to submit the order without seeing exactly what would be charged to my credit card, so I didn't proceed in completing the order. Other companies have a 'next' button, and the next screen shows you the price after any discounts so you can see exactly what you'll be charged before you submit the order. This website doesn't give you that option.
A week later, I received an email that said I still had items in my cart. Despite my reservations, I submitted the order. That was a bad decision. I immediately got an email that $551.31 had been charged to my credit card. Right away, I sent them an email to cancel the order, but they sent it anyway. Numerous chats with their representatives went nowhere, and they refused to give me the email address of their CEO.
I finally spoke to a manager on the phone, who admitted that the screen did state that the price would be less upon becoming a VIP member. I asked her why they would not honor that price. She tried to tell me that the $551.31 was the discounted price, which contradicted what she herself had just said the screen indicated. Then she told me these shoes would be so much more elsewhere. That's not the point. You can't tell a customer that because these shoes would cost more elsewhere, you're not going to honor the BOGO on their price of $39.95. Then she told me that these shoes were not part of the BOGO, but there was nothing on the website to indicate that it only applied to certain shoes. She was all over the map with her answers, even though she had admitted that the screen said I should get the discounted price upon becoming a VIP member.
Finally, she ran out of excuses and said I could send them back, and I would not be charged the restocking fee. I sent them back enclosing a big piece of paper with her name on it stating that she had waived the restocking fee. Despite this, they deducted $5.95 for each pair from my refund. The shoes are all made in China and are of cheap quality. You can see where they're glued together and some of them smelled really bad. Numerous attempts to get through to the company are useless. The chat line is always closed, and there are long waits to speak to anyone. Between what I'm out for these restocking fees, plus my gas and time going to the States to pick up and return these shoes, I wish I had never heard of this terrible company!
Hi Evelyn,
We would definitely want to help you out, but first we need updated contact information so we can investigate your account. At your earliest convenience, kindly reply to this e-mail with your current e-mail address or contact number so we can further assist you with your situation.
Reviewed April 10, 2013
This is the worst company I've ever ordered off. I have never had to write a complaint before because I have never been so used, talked down to, upset and unhelped as I was treated by JustFab.com. I tell everyone what a horrible site JustFab.com is because it truly is the worst. It's not just the incapable employees on the other end of the phone. The managers were even worse and I mean worse. I will never even look at their site again. I strongly suggest you never order off here again unless you like your money stolen from you.
Reviewed April 9, 2013
I have spent the past 20 minutes trying to get through to the company via phone. I am now through - a miracle! I wanted to cancel the account in February, but have been unable to get through via phone. The email I sent in March was responded to stating that they could just hold off on taking money from my account for that month and every month following this; I could notify them not to deduct the 35 pounds. Are you serious? So it turns out that even upon my clear instruction to cancel - April has been deducted too!
How this came about - I found the website in December and ordered a pair of boots. I did understand the concept; however, I thought I had chosen the option pointing towards a one-off order. I genuinely feel that the rules of the site are not transparent enough. I ordered to my family's address in the UK; however, I live in Budapest, so the service is not convenient for me (by the way, I'm still on hold).
This is an absolute disgrace of a website. Please don't use them. There are plenty more out there where you pay for what you get and your card details aren't getting swiped on a monthly basis.
Hi Clair,
We apologize for your experience. We have reviewed your account and we have seen that you agreed to become a PayG member, which means that your account is still active. However, you will not be billed the monthly charges. Also, due to no action in your boutique since your 1st purchase in December, you were issued a total of 4 credits, 3 of which you have redeemed by purchasing items from our website, and 1 which have been refunded to you as a courtesy. Once again, we apologize for any trouble this may have caused. If you have other questions and concerns, don't hesitate to reply to this message so we can further assist you. You can also contact our hotline at 866-337-0906 available 24 hours 7 days a week.
Reviewed April 8, 2013
I would first like to thank you for taking the time to read this complaint. I believe because I am taking the time to write this letter, I hope it doesn't fall on death ears. I would like to file several complaints. The first complaint is that I called on April 1, 2013 to cancel the account. I received the reference number ** from the representative that stated the account had been cancelled. On Saturday, April 6th, 2013, I received an email saying I had a credit of $39.95 towards the month of April. When I checked my banking account, I had a withdrawal of $39.95. I called and spoke with two representatives and requested to speak with a manager. The first time, the representative disconnected the call. The second time, I was successfully transferred to a supervisor. Her name was Venuse. She was very rude and unprofessional. I requested information on how to file a complaint and she stated there wasn't a way for me to file a complaint. I asked if this company was affiliated with the Better Business Bureau, come to find out that she provided me false information.
I called back to speak with another rep. who was very helpful in providing me with an address to file a complaint. I don't understand why the supervisor wasn't able to give this information but instead was very rude and uncooperative to a customer that had already been treated poorly by this company. I was also advised that the calls are recorded, so I highly recommend you to listen to the calls and address the supervisor that was not helpful to me in anyway. I really didn't want to have to report you to the BBB, but I have no other choice knowing that another customer may receive the same service as I did is unacceptable. Thank you.
Hi Nahanna,
We apologize for your experience! We would like to reiterate that JustFab is a shoe and handbag of the month club. We have reviewed your account and our records show here that you made your 1st purchase on January 31, 2013 for the Aiyana shoe. Due to no action taken in your boutique during the months of February-April, you were issued 3 membership credits. Due to the escalation of your issue, you were honored a refund for all these credits, dated February 13, 2013, March 6, 2013, and April 6, 2013, respectively. We're glad to see that your issue has been taken care of. If you have other questions, kindly respond to this message and we'd be glad to help you.
Reviewed April 8, 2013
I became a member of JustFab. I should have read over what I was agreeing to because I didn't know I would be charged $39.95 a month. Well I ordered one pair of shoes and once I received them, they were cheaply made. I wanted to make a return. I had to call and the lady kept making little chuckle noises. I started thinking it was a joke or robot on the other end of the line. Bottom line, not professional. Well anyways, I was able to make the return but I had to pay a restocking fee (robbed) but I paid it. Well the following month I forgot to skip the month, so I got charged unaware. They gave me my refund, but I had to agree to stay as a member so I can get my refund.
Well the month after that, I forgot to skip the month again. I couldn't get my refund so I picked something with the credit. I'm sure I'll be unhappy with the item, but they aren't just going to take my money. I am a busy mother of three. I don't have time to continue to skip the month. I will cancel the membership and I will probably have to get me a new debit card since they can't be trusted. Other reviews said after they cancelled, JustFab continued to charge their card. That's why I will have to get a new debit card. Worst business anyone can deal with. They are scammers with cheap items.
Hi Elizabeth,
Thanks for sharing that with us. We apologize for the confusion as to how our program works. We strive to make our member be aware of our VIP membership. Once you've made your first purchase, which for your case was on February 28, 2013 for the Naples shoe, you automatically became a VIP member. Once a VIP member, you are not obliged to purchase each month. All you have to do is log-in to your boutique between the 1st to the 5th each month to avoid being charged the $39.95 store credit. If you forget to do that, you will be issued 1 store credit, which is good toward a future purchase. We have reviewed your account and what happened was you forgot to skip for 2 months, so you were issued 2 membership credits. Upon further reviewing your account, we have seen here that you returned an item for a refund, and for each item that is to be returned for a refund, we are required to charge a restocking fee. Also, you were given a 1x courtesy refund for your March credit. Your April credit was redeemed when you purchased the Paula shoe. We hope that the foregoing has properly resolved this issue to your satisfaction. If you have other questions, don't hesitate to reply to this message or contact one of our Fashion Consultants at 866-337-0906 and we'd be glad to assist you.
Reviewed April 8, 2013
I have two credits for $39.95 each. They would not let me buy anything but shoes. I couldn't buy anything else with my credit. I also had a customer service employee that I could not understand, and the background noise was very loud. She did not know what she was doing. It took forever for her to try to order. Each time I was told not available, out of stock and can't wait-list. Then I was told I couldn't order anything for less than $39.95 and it had to be shoes. I asked to speak to a supervisor and was told no. When I demanded to speak to a supervisor, I was told she was in a meeting. I then asked to speak to a manager. I was told the manager does not take calls. I also read the return policy and it does not mention of the rules Dani, the customer service rep in LA, CA, mentioned.
Hi Jeri,
We are so sorry for your experience. We apologize for the confusion regarding on how to use the store credits. Store credits can only be redeemed by purchasing any $39.95 item that is available in our website. We are sorry for how you were treated, our customer service is very important to us and your information has been forwarded to our Quality Assurance Manager for further review and the proper training will be implemented. We would like to inform you that your account is still active and will still require monthly action to avoid the charges. Take note that you can cancel your account anytime, just call our hotline at 866-337-0906 and speak with one of our Fashion Consultants, or you can simply reply to this message and we'd be glad to be of help.
Reviewed April 7, 2013
So for being a member, each 1st to 5th of the month, you have to log in to "skip the month" to avoid being charged $40 for nothing even if you don’t want to. I have to skip the month every month, but this time I was so busy I forgot. I called for a refund because as a student you don’t have $40 to give away for shoes you did not even order. I asked for a refund and to cancel my membership. She said the only way to give me a refund was for me to agree on still being a member; if not, she could not give me my money back. She made the rules sound complicated as if that was the only way. I got so mad I said yes. I just wanted my money back because I do need it. Joining JustFab was one of the stupidest mistakes of my life. Don’t!
Hi Marieli,
We apologize for your experience. We have reviewed your account and we've seen here that you made your 1st purchase on December 11, 2012 for the Sebastianne shoe. Now, due to not being able to skip the months of January, April, and June 2013, you were issued 3 membership credits, 2 of which you have redeemed by purchasing items from our website, and 1 given to you as a courtesy refund by one of our Fashion Consultants. Upon further reviewing your account, your latest interaction was on October 13, 2013, as you purchased the Tristan shoe. We would like to inform you that your account is still active, meaning that you will still have to skip the months in order for you to avoid the charges. Should you wish to cancel your account, kindly respond to this message and we'd be glad to assist you.
Reviewed April 5, 2013
I received a poorly constructed and cheap pair of shoes that I wanted to return. She made the return policy sound so complicated that I just asked to cancel and be refunded for my two credits ($39.93 each). Not only would they not give me a refund, but they were beyond rude on the phone. I give this company an F. They are rude, don't have good products and have terrible customer service. I cancelled my subscription and they kept my $39.95. I feel so robbed! What a terrible company. Great job, Kimora. This company is just a scam.
Hi Meredith,
Thank you for sharing that experience with us. We are sorry for any confusion on our return policy. We would never want you to keep an item that you are unhappy with. We have a great return/exchange policy, you have 30 days to return any item that you wish and we send out a pre-paid label to the email address registered to your account. Once you return an item for a store credit, it is no longer valid for a refund. We have reviewed your account and we have seen that you've made your 1st purchase on November 26, 2012 for the Ilham and The Straight items. You were able to skip the month of December 2012, however you were not able to do the same during the months of January and February, hence you were issued 2 membership credits for those months. Upon further review, our records show here that you already redeemed your January credit, and we would like to inform you that you have 1 active membership credit left. If you could kindly reply to this message, we would be glad to help you with your situation. You can also call our hotline at 866-337-0906 to speak with one of our Fashion Consultants.
Reviewed April 5, 2013
The product was blemished and couldn't be worn. Since it was discounted to $20, I didn't care to report. But immediately after ordering my shoe, I called to cancel/opt out of email, membership (whatever they call it) but was told that I couldn't. No manager/supervisor for the shift (is that even legal?). The lady tried to convince me to stay by offering additional deals, etc., and give it a try since it's just a few days since I placed the order. I said no and after over 30-45 minutes, she said okay. Additional fine print is even if you called to cancel. You have to go online to opt out of email, which I did, but it kept sending me email. I had to do it a couple more times before the email stops.
So I thought it's done until I see charges showing up on my credit statement. I called again to cancel. Again with the same BS saying I can't cancel, can't opt out and once joined, they will continue to bill me. Then he promised to do something about it, put me on hold and then hung up. What a horrible company. How do these people sleep at night stealing people's money in daylight like that?
Hey Thu,
This e-mail is to confirm that your account has been cancelled by one of our Fashion Consultants as the resolution you requested. Note that it will no longer require any monthly action, which means that you will not be billed anymore. We hope that the foregoing has properly resolved this issue to your satisfaction. We would highly appreciate it if you could take the time in updating your recent experience with our customer service by re-rating your post. Thank you for your feedback and time.
Reviewed April 5, 2013
I contacted customer service because I had an email that stated I got 50% off of the first order. I received it that morning and tried using it at noon. Customer service wrote "Within 24 hours of signing up, madame." (Really, they said madame.) I told them when I received the message again "Within 24 hours of signing up, madame." Was it a robot? I never ordered. Then I read these reviews and was ecstatic that I never ordered. Then I tried to unsubscribe and got the message that it can't be done and to please try again. Do they think the word won't get out about their business practices? They are now in my spam folder since I can't avoid the emails. Don't order from this company! Shady practices!
Hi Randi,
We apologize for that recent experience! If ever our site is not working in your convenience, please contact our Fashion Consultants. We can help you place orders, and assist you how to maneuver the site. We have reviewed your account and would like to review the account with you. Someone from our team will reach out to you via message, shortly. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.
Reviewed April 1, 2013
I tried canceling my membership that charges $39.95 a month. The lady I was speaking to gave me such a hard time. Whenever I said I wanted to cancel, she continued trying to find ways to make me keep my membership such as suggesting additional promotions and discounts. I literally told her 3 times I didn't want any of it and I just wanted to cancel my membership, but she continued offering promotions. So hard to work with them and they literally don't take no easily.
Hi Anne,
We apologize for your recent experience, your interactions with our Fashion Consultants has been reviewed and addressed. Our customer service is very important to us and your information has been forwarded to our Quality Assurance Manager for further review and the proper training will be implemented. If you have other concerns or need further assistance, don't hesitate to reply to this message and we'd be glad to help.
Reviewed March 24, 2013
JustFabulous has the worst customer service I have ever experienced. I agree completely with everything everyone else has said about them. It is no exaggeration. They really are this awful! Do not trust them when they say they have canceled your account. I have tried twice and on both times they said they canceled my account. When I asked for some sort of confirmation that it was actually canceled, both representatives (different people) told me I would have to trust them. When I asked to speak to a manager/boss, I was told that she doesn't have one; that’s a complete lie.
This site is completely wrong. The best way to handle it is to dispute charges through your bank. My bank handled it and I ended up getting refunded for half of it (wasn't easy but eventually worked) and the other I was able to use my credit and at least get a shoe out of it. Don't trust them when they say your account is canceled. It sucks but you're going to have to go to the bank and change your credit card to ensure you won't get charged any more.
Hi Emily,
We apologize for the inconvenience this may have caused. We would like to inform you that we generally don't send out an e-mail confirmation when an account is canceled. Per your request, a cancelled account confirmation e-mail has been sent to the email address on your file.
Reviewed March 16, 2013
I ordered a pair of boots from them in January. When they arrived, the quality wasn't quite what I expected, but they were only $20, so I couldn't complain. Little did I know that they would begin charging my credit card $39.95 a month (because they said I became a member)! I did not agree to membership in anything and I am angry! Their ads are misleading and their customer service is rude and they are extremely unaccommodating! I have called my credit card company to dispute the charges and have reported them to the BBB. But I want to shout from the mountain tops - buyer beware!
Hi Helen,
Thank you for sharing your experience with us. We would like to apologize for any confusion as to how our program works. We would like to reiterate that JustFab is a shoe and handbag of the month club. When you made your first purchase, you became a VIP member. There's never an obligation to purchase and you can skip a month between the 1st-5th. If you forget to skip a store credit worth $29.95 is added to the account that can be used towards any item that you'd like in your boutique. Again we do apologize, but credits are non-refundable and can be used towards anything in your boutique that you'd like to purchase. We have reviewed your account and we have seen that you were issued 2 member credits for the months of February and March as you were not able to skip those months. Should you have other questions, don't hesitate to reply to this message so we can further assist you with your situation. You can also call our hotline at 866-337-0906.
Reviewed March 16, 2013
I have not been contacted regarding full refund. The shoes I ordered were a 10 and I was shipped an 11. Since this was my first order, I was given a did pint on the shoes. Refund was not an option when I printed out the return label. The only option was exchange so I used that label and immediately called customer service. I was told I was unable to receive a full refund (without a restocking fee) because I used the wrong label. This is poor customer service. In comments, I stated the situation on the label which was already mailed on 3/15/13. I have requested an email stating this matter will be resolved and a full refund will be credited to my credit card. I have not received it yet. This is unacceptable when the problem started when I ordered a 10 and was shipped an 11.
Hi Shelley,
We apologize for your experience. We have reviewed your account and we have seen that you made your 1st purchase on March 6, 2013 for the Annette shoe. Due to no action in your boutique during the months of July and September 2013, you were issued 2 store credits. With this, someone from our team will contact you shortly via message to further assist you with regards to your situation. If you have other questions, you can call our hotline at your earliest convenience at 866-337-0906 available 24 hours 7 days a week.
Reviewed March 16, 2013
I was unaware that this was a monthly "club" and I would be continuously charged regardless of whether or not I selected an item to purchase. I placed my order one week ago, and when it arrived today, along with a letter detailing my financial obligations unless I cancelled, I called to cancel my order. The customer service representative was very very rude. She informed me that I "could not" cancel my account and that it was "not permitted." I repeatedly, and very politely, requested that my membership be cancelled. She finally told me that my membership had been cancelled, but I don't believe her.
I asked for a confirmation number and was given 3 different confirmation numbers each time I tried to verify the one that she had given me. The representative repeatedly interrupted me when I did not satisfactorily answer her questions such as, "Can't you just go online and see that you can't just cancel your membership after your first order? Didn't you see that there is a price difference when you ordered your shoes? Can't you just see that? Tell me, didn't you see that when you made your order you can't cancel your membership?" I would not recommend JustFab, and their customer service is horrid.
Hi Kate,
Thank you for sharing your experience with us. First and foremost, we would like to apologize on behalf of our Fashion Consultant's behavior. Our customer service is very important to us and your information has been forwarded to our Quality Assurance Manager for further review and the proper training will be implemented. Also, we would like to reiterate that JustFab is a shoe and handbag of the month club. We apologize for the confusion as to how our VIP membership works. Once you've made your first purchase, you automatically become a VIP member. As a VIP member, there is no obligation to purchase every month. All you have to do is log-in to your boutique every 1st to the 5th day of each month to choose to skip the month, and no credit will be generated. However, if you forget to skip the month, a store credit worth $39.95 will be issued to your account, which is good toward your next purchase.
Reviewed March 15, 2013
Okay, 2 days after I have made my purchase, being happy and all, I told a girlfriend and she told me accidentally what happened to her and I checked for online complaints and I came across this website. Man, I was pissed. I called them and explained, and they were like, "Yes, you’re supposed to read." Anyway, I asked whether I would get charged if I skipped for the months. They said no and that I get email reminders. Well, I’m waiting to see for the next 2 months. In any case, I am stopping my credit card until then. If they want to sue me, they can go ahead and do that. But I don’t like being lied to. I was looking at the fine prints and I did not see it. My guess is they took it out to have me sign, but I didn’t want to say, so I just said to make it bold so people know what they are signing for, and I told them about the complaints online here too. Hope they change their ways. I will be waiting to see how I’m treated and I hope what I bought is worth it. I shall update in 2 months.
Hi Salsi,
Thank you for sharing with us. We have reviewed your account and we have seen that your account is still active and will still require monthly skipping action. If you fail to skip a month, you will be generated a store credit worth $39.95, which is good toward your next purchase. Upon further reviewing, we would like to update you that you have 1 active membership credit. We would like to inform you that you can use it to purchase any item from our website that is worth $39.95 anytime. If you have questions, you can reply to this message or call our hotline at your account for our representatives to process your return. Contact us at your earliest convenience at 866-337-0906, and we'd be more than happy to help.
Reviewed March 15, 2013
I ordered from JustFab and was very happy with my purchases. The following month (March 13 to be exact), I received an email stating that I had credit waiting, but I had the option to skip the month as long as I responded by March 5th. Being that March 5th had long since passed, and I had no idea what the email was talking about, I ignored it. The following day, I noticed that a $39.95 charge had been placed on my account. The operator explained that the only way that I would be refunded the $39.95 is if I responded by March 5th. I explained that I was not made aware of the charge until March 13.
She explained that she was sorry about that, but that there was nothing that could be done. The only way I could receive a refund is if I stay a member. I told her that I did not agree to allow JustFab to keep my credit card information stored. She said that there was nothing that she could do. In order to cancel my account, I had to pay the $39.95. If I stayed a member, I would have to inform the website each month, by the fifth, if I want to make a purchase or not. Needless to say, I cancelled my account. I highly recommend that no one do business with this company!
Hi Meghan,
We apologize for your experience. Also, we would like to apologize for any confusion as to how our VIP program works. Once you've made your 1st purchase, which here on our records show was on February 16, 2013 for the Corinna and Julie shoes, you automatically became a VIP member. Being a VIP member does not oblige you to purchase each month. All you have to do is log-in to your account every 1st to the 5th of each month and choose the "Skip The Month" option to avoid the membership credit charge. However, if you forget to skip the month, a store credit worth $39.95 will be issued to your account. We have reviewed your account and we have seen that you have 1 active membership credit. With this, someone from our team will contact you via e-mail to help you resolve your issue. Should you have any other concerns, contact us at your earliest convenience at 866-337-0906 available 24 hours 7 days a week.
Reviewed March 13, 2013
What a scam! I had to read the terms of service twice to find where the one sentence about this VIP membership was located. I have filed complaints with the BBB and the attorney general's office in both California (their corporate headquarters) and my own state. This needs to be stopped - there is no reason why truth-in-advertising does not apply to this company. Buyer beware!
Reviewed March 13, 2013
When I first ordered from justfab.com, I was unhappy with my order. I purchased the Pantheon Bag which displayed in canary yellow online. Once my bag arrived (within a timely manner), I was surprised to find out that the bag was actually a mustard yellow. I shrugged it off because yellow is my favorite color so it didn't bother me as much.
Today while checking my bank statement online, I noticed a $39.95 charge from justfab.com. When I called, a rep explained to me it’s a member fee that I agreed to when checking out during my last order (which I have no recollection of). I told the rep I was unhappy with JustFab, and I do not want to be a member. The rep explained that it was too soon to cancel my membership and that I would have to wait a month. I hung up on the rude rep and called again, where another rep tried to give me the same scheme. I eventually was able to get refunded after hassling with the woman about the membership. I'll never shop here again. The bag is cheap and not worth $40, plus it is already ripping at the handle! I've only had this bag for a month. Don't shop here!
Hi Jenna,
We truly apologize for your experience. We would like to reiterate that JustFab is a shoe and handbag of the month club. We're sorry for the confusion as to how our VIP membership works. Once you've made your initial purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and conditions before you check out your first purchase. We have reviewed your account and we have seen that you made your 1st purchase on February 1, 2013 for the Pantheon bag. Due to no action in your boutique, you were issued 1 membership credit, with which you have already refunded on March 13, 2013. Since your account is still active and no skipping of the month was done, JustFab tried to charge you for the months of April 2013-October 2012, but your credit card declined, which means that nothing was charged to you. Due to the escalation of your issue, someone from our team will contact you shortly via e-mail to further assist you with your situation. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.
Reviewed March 13, 2013
I can’t really even begin to say how disappointed I am with my experience with them! I purchased a pair of shoes that I was very excited to get and when they got here, they looked like I could have gotten them at the dollar store. Then when I tried to return them with the free returns and exchanges, they informed me that it’s free exchanges and if I want to have a refund, they are going to charge me. Ugh! Then, because their service is a monthly subscription, they told me that I should not cancel my subscription because it could cause problems with the refund. I said, "Ok, I’ll wait until I get my refund," Today, I checked my bank account to find not only no refund but a $39.95 charge for their service. I called and they said, "Well, the refund has been processed so you’ll have to contact your bank." Seriously?! Now I’m stuck waiting for two refunds. I will never, never, never recommend this company and never use them again! Don’t do it!
Hi Natalia,
We apologize for any confusion regarding our return and exchange policy. We would like to inform you that items that are to be returned for an exchange is free, but items that are to be returned for a refund requires us to charge a restocking fee. Items exchanged for another item or returned for a credit are not charged a restocking fee. We have reviewed your account and we have seen that you've made your 1st purchase on February 10, 2013 for the Marguerite shoe. Now, due to no action in your boutique, you were issued 1 membership credit for the month of March, with which has already been given to you as a courtesy refund on March 13, 2013. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.
Reviewed March 12, 2013
Not only do they fight with you to cancel your account, but they are incredibly disrespectful. I have never in my life been rude to a customer service rep until today. I was constantly interrupted, and I was told that I was wrong over and over. I called on last Friday to cancel my account, but was told that I had a payment pending so I would have to wait until it posted to cancel. When calling back today to cancel (after my payment had posted), I was told that the woman I talked to on Friday (I talked to a man) had cancelled my account and already given my refund. When trying to explain that that was not at all what happened, I was constantly interrupted and spoken to like a child. He promptly cut me off when I asked for a manager. I strongly advise people to avoid this circus. If you want a successful company, you need people who are compassionate and will listen, not total disrespectful morons.
Reviewed March 8, 2013
I only wish I researched JustFab.com on this website and BBB before becoming a member. The two pairs of shoes and one handbag I have purchased through them were lacking in terms of quality (cheap materials, uncomfortable soles, etc). I found it odd that each of these products came with stellar 5-star reviews, so I wrote realistic reviews of these three products. Needless to say, I never saw any of those comments published online. Delving further, every single product they offer has fantastic reviews. That's when I became skeptical. Then, I was automatically upgraded to the VIP membership status. I noticed it became harder to find where the Skip This Month option was located on the website. Finally, I decided the poor quality of the merchandise and hassle of having to skip each month, if there wasn't an option I liked, was too cumbersome.
I first emailed inquiring how to cancel my membership. They say that they will get back to you within one business day. After not getting a response for over a week, I called their non-1-800 number. I've attached an image displaying all call (read: wait) times from just this morning. I waited over an hour to speak with a customer service representative to no avail. I pressed option 1 like other reviewers mentioned too, but nothing helped. Trying the online chat function, hoping for some answers, I also waited awhile to connect with a representative twice. The first time Violet said they were unable to answer right away because they are seeing a huge response to current collections. I'm going to try again tonight, after normal business hours, and hopefully get a human on the phone to finally cancel my account. I've also posted a complaint with BBB (no idea how they have an A rating) and with my bank.
Hi Christine,
We apologize for your experience! We have reviewed your account and we have seen here that you made your 1st purchase back in May 16, 2012 for the WTH shoe. Now, due to no action in your boutique for the months of June 2012 and March 2013, you were issued 2 membership credits, 1 of which you used to purchase an item and the other 1 given to you as a courtesy refund on March 26, 2013. If you need further assistance, you can reply to this message and we'd be glad to help you or you can contact our hotline at 866-337-0906.
Reviewed March 7, 2013
I canceled my account online but they still charged me twice! I called and after 45 minutes on the phone, they could only credit me one payment of $40. I still am being charged $40 for the other charge. Their customer service is awful. They claim they can't email me my confirmation codes and are very sketchy. I talked to Kelly and then he redirected me to the supervisor whose name was Marc. Kelly and Marc sounded identical! Awful, awful, awful. I'm so irritated!
Hi Kayla,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed March 6, 2013
I was charged two months in a row for apparently becoming a VIP member. I was not aware that I was joining and becoming a VIP member when I purchased a pair of shoes. I thought I was only purchasing a pair of shoes. When I called to get my $80 back (two $40 monthly fees), I was informed they could only credit me one of the months. They do not have the ability to credit me both back. This is not true. I looked into it and they have the capability to credit both fees back to me; they just did not want to. I called on two separate occasions to cancel my membership because I simply did not want to risk getting charged another $40, and somehow, each time, the customer service rep I spoke to confused me and attempted relentlessly to convince me to keep the account.
I was very clear about my intentions, so now I think my account is deactivated. In addition, I was on hold for an incredibly long time each call, perhaps because so many people were calling to complain about similar issues? I have been keeping an eye on my bank account and do not see any more $40 charges coming out. This company is shady and operates by using small text and obnoxious reps. Do not sign up or purchase items from them, because it will cause you a great deal of frustration.
Hi Alyssa,
Thank you for sharing your experience with us. We are sorry for any confusion as to how our program works. We would just like to reiterate that JustFab is a shoe and handbag of the month club. We strive to make sure that our members are aware of our VIP membership. Once you make your first purchase, you automatically become a VIP member. As a VIP member, there is no obligation to purchase an item every month. All we ask is for you to log-in to your boutique every 1st to the 5th day of each month to avoid the store credit charge worth $39.95, good toward a future purchase. If you forget to skip the month, a store credit will be generated for that month. We have reviewed your account and our records show that you made your 1st purchase on November 29, 2012 for the Corrie shoe. Since you were not able to skip the months of January and February 2013, you were issued 2 membership credits, one of which you already redeemed when you purchased the Justina shoe, and the other one which has already been given to you as a courtesy refund on February 6, 2013. Also, we would like to inform you that you agreed to be a PayG member. This means that you will not be billed the monthly membership charge of $39.95. If you have other questions and clarifications, you may reach us by phone at 866.337.0906, available 24 hours 7 days a week. Thank you.
Reviewed March 5, 2013
I wouldn't say what they are doing is fraudulent or illegal by any means. Unlike everyone else on here, I actually read the terms and conditions which clearly state they will continue to charge you $39.95 every month whether you buy anything or not. I decided not to buy anything from them. I'm giving them one star because I didn't feel like canceling my membership right after I buy the shoes to avoid being charged every month. But I mean come on, people! Read the terms and conditions before you buy anything online. You have to click that box that says you agree to them. You should have read them. It is a common sense issue going on here with all these other reviewers. But anyway, if you buy a pair of shoes every month, it is a good deal. They have cute shoes.
Hi Jennifer,
Thank you for your feedback. We are glad that everything worked out for you. If you encounter any problems or need clarification regarding your purchase, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed March 4, 2013
I am unable to reach anyone either by the live chat or by phone without waiting at least 45 minutes. When I do reach someone to cancel my membership because every time I see a shoe I like, it is unavailable. Every month! This woman actually refused to cancel me until I hear what she had to offer. I told her I don't care what she has to offer, I want to be cancelled and now! She refused. I know I am so beside myself that if she were in front of me, I would probably hurt her. I asked to speak to a manager. She said she had none available. I told her I would wait since she had already wasted my valuable time. Another woman came on, who remarkably sounded the same. She said I must listen to her or she wouldn't cancel me. I was so appalled. I hung up. The best way to handle this is to cancel your credit card and get a new one with a new number. It is annoying but it ensures you are cancelled - your way, not their way.
Hi Wendy,
We truly apologize for your experience. Upon reviewing your account, we have seen that you made your 1st purchase on July 5, 2012 for the Law item. Due to no action in your boutique, you were issued 5 membership credits, and we have seen that you have already redeemed all 5 credits by purchasing items from our website. Someone from our team will contact you shortly to further discuss your situation with you. If you do have any further concerns please feel free to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily.
Reviewed March 3, 2013
I bought shoes in December and I did like them - the quality wasn't great, but you don't expect much from $40 shoes. I went back and took a look around a month later and noticed I had a credit. I thought it was from my purchase and thought that was an incredibly good deal - too good to be true? Yes. So I looked around the site and saw the membership program. I really do not remember signing up for it and it's not something I would ever do - no matter how good the products are. So I was pretty surprised at myself.
In order to not waste my money, I used up the two credits that I had and I have now cancelled my membership (after a lot of fuss - phone lines always jammed, live chat not working; and they don't allow you to cancel online - I think just to make the process even harder). But they were very keen to keep me on offering me another credit for more shoes. The kicker though is if you cancel your membership, you can't return items. They offered me the pay as you go option too, but I saw too many stories about how they still ended up charging monthly and didn't want to go through the lengthy process of calling them again.
It's a shame - they've got some cute shoes at a great price (again not top quality, but good enough for the price). I can't see why they need the membership system for any other reason to suck people in. I'll never go back to justfab.com now and would never recommend it. In fact, the other day I was at a store with my JustFab bag and the woman behind the counter asked me where I got my bag from. I told her and also told her about the membership system. She rolled her eyes and said, "Oh, one of those - no way." The word is spreading.
I take responsibility myself for not reading the fine print and have definitely learnt my lesson from this experience.
Hi Celeste,
Thank you for sharing your experience with us, we really appreciate it. We would like to apologize for the confusion with regards to our program. Once you've made your 1st purchase, which here on our records show was on September 5, 2013 for the Whaewon shoe, you automatically became a VIP member. Being a VIP member does not oblige you to purchase each month. All you have to do is log-in to your account every 1st to the 5th of each month and choose the "Skip The Month" option to avoid the membership credit charge. However, if you forget to skip the month, a store credit worth $39.95 will be issued to your account. With regards to cancellation of our accounts, we require the JustFab member to call and speak with one of our Fashion Consultants for verification purposes. Now, we have reviewed your account and we have seen that due to not being able to skip the months of October, November, December 2012, and February 2013, you were issued a total number of 4 membership credits, all of which you have already redeemed by purchasing items from our website. If you have any questions or concerns please contact our fashion consultants @ 866-337-0906 available 24 hours a day 7 days a week or via LIVE CHAT 7am-7pm PST.
Reviewed March 3, 2013
I wasn't aware that I was signing up to a service that would charge me $40 once a month, but as soon as I understood what was going to happen, I just skipped every month. Now I got tired of doing this once a month, I never go to their site or haven't made any purchases other than the first one, because they annoyed me. When you register, you register online, there's no need to talk to anyone. Now when I tried to cancel it online, they won't let me, saying that I need to call them. I emailed them saying that I don't think it makes sense, that I will not call them to waste my time, just cancel and that if they charge me, they will be disputed and I will make sure that people know how much they suck. Let's see what happens.
Hi Bar,
We apologize for your experience. We would like to reiterate that JustFab is a shoe and handbag of the month club. We apologize for any confusion with regards to how our VIP membership works. We would like to let you know there is never an obligation to make a purchase every month. Once you've made your first purchase you become a VIP. All we ask is for you to log-in to your boutique between the 1st through 5th of each month to view the new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th, you will be issued a member credit of $39.95, good towards your next purchase. We have reviewed your account and we have seen that you made your 1st purchase on December 12, 2012 for the Alden and Kent items. With this, someone from our team will contact you shortly via message to further assist you with regards to your situation. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.
Reviewed March 3, 2013
I joined JustFab knowing that it was a subscription site. I ordered a bag and a pair of boots. The bag is beautiful, even though the makeup bag inside of it fell apart quickly. I had another makeup bag so I just swapped them out. The boots are cute but I probably will never wear them because they are not very comfortable. Other than the products, I instantly knew I wanted to cancel my membership. I called and selected the "cancel my membership" option but was on hold for so long I gave up, probably what they are counting on. I tried by phone a few more times to no avail.
I began emailing customer service a month ago and never got a response even though they claim you will hear back in 24 hours. Of course, I kept using "account information" as my topic. Then I decided to try clicking on question about a product, and entered my request to cancel my account in the body of the email. I received an auto reply saying they got my email, but there was no follow up. So, today, after reading all these posts, I decided to try by phone again. I was warned about high call volume of course. Instead of pressing 4 to cancel my membership, I pressed 1 to place an order. Guess what? They answered right away. Although she was rude, she claims that my membership has been cancelled. We shall see.
Reviewed March 2, 2013
I skipped before the 6th of the month per agreement and ten days later, they still charged my card! I tried to call three times, but the hold time was ridiculous. So I called on a Saturday night and waited almost half an hour and finally got through. They could credit my card or cancel my membership but not both! I would have to callback to cancel! I finally was so frustrated with Neal in customer service, I told him to cancel my membership and I will dispute the charge with my bank. Don't do business with this company.
Reviewed Feb. 28, 2013
Do not give this company your credit card information. Every month, they will charge you $39.95 whether you buy something or not, if you don't decide to click on "skip the month,” which can be very easy to forget. I tried to cancel my membership today after accidentally becoming a VIP, which means they will charge me the $39.95 each month if I forget to cancel my subscription. However, the woman refused to let me cancel and said that I would still be charged for my item that I recently purchased and that it would not be sent to me anymore even though I paid for it. What is up with this company? That's a very low thing to do to a college student working minimum wage or to anyone. Don't get yourself into this mess; their shoes suck anyway (oddly uncomfortable, even for heels). The handbags are the only good products.
Hi Josie,
Our apologies for any confusion and trouble this may have caused. We strive to make sure our members are aware of JustFab's VIP Program. We are a shoe and handbag club of the month. How the VIP program works, is available before making your purchase by clicking to agree to terms before checking out. The terms are also stated on the receipt included in the package below with step by step instructions on how to simply Skip The Month to avoid the $39.95 member credit that you can use on your next purchase. We would like to let you know there are no obligations in making purchases every month. We just ask our members to simply hit Skip This Month between the 1st through 5th of each month and nothing will ever be billed. Should you have any further questions regarding your account please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed Feb. 27, 2013
Omg! I was shocked to find out that I was billed for a membership of $39.95 for two months. I only purchased a $28.95 pair of shoes and was so disgruntled that they automatically debited from my credit card $39.95 without my consent. Caveat emptor!
Reviewed Feb. 26, 2013
This company is outright ridiculous. I'll agree the styles of shoes are cute, but not produced well enough to continue paying $39.95 a month. They are very difficult people and they run a shiesty business. I've had nothing but problems with this company and all they've done is stolen money from me. Too bad, I still have $8.05 as store credit; otherwise, I would have cancelled my account a long time ago! Save yourself the trouble, looks can be very deceiving.
Hi Jennifer,
We appreciate the opportunity to resolve this issue. Your feedback is valuable to us and we will use it to improve our products and services. Also, we would like to remind you that your account is still active and will require monthly skipping action for you to avoid being charged $39.95.To begin resolving an issue with your recent purchase, you can call our hotline at 866-337-0906 and speak with one of our Fashion Consultants.
Reviewed Feb. 23, 2013
My daughter ordered one pair of shoes; when she registered, she automatically “joined” and has had $40 deducted from our credit card every month since then. They will not refund more than a small portion of the money and claim that if you want to use the “credit” (which you don’t), you cannot cancel the automatic billing without losing the credit. Highly deceptive and fraudulent.
First of all - anyone who is reading the positive reviews - Google shills and that will explain everything. Misleading and dishonest practices of Just Fab: It is not clear that your account will be charged each month just b/c you purchased one pair of shoes. Once you discovered your account has been charged and ask for the charges to be removed, they will not - I don't know of ANY OTHER COMPANY THAT DOES BUSINESS LIKE THIS. If you try to cancel your 'membership' at that point you lose the 'credit (from the unauthorized charges) that you inadvertently incurred - probably illegal. When you try to use the credit you can't use it on any sale items, or many other items. They did not process our refund on a return until after we called them repeatedly. We finally cancelled our membership even though we had a credit left - just too much hassle and nothing we wanted. Two months after our cancellation the charges started appearing on our card again. RUDEST Customer service. Most UNETHICAL COMPANY it has been my misfortune to deal with. STAY AWAY.
Reviewed Feb. 23, 2013
Just like everyone else is saying, they auto charge your account each month and won't return/refund the money they call credit. I will be fighting them through my bank, not to mention the rude customer service. The ** I spoke with was Kelly (male). Absolutely ridiculous. It makes Amazon and eBay look so much better. They seem to think they're in the right, being angry that I don't want to pay for something I'm not buying! Run, don't walk. Get away while you still can!
Hi Sharon,
Thank you for sharing your experience with us. Our apologies for any confusion and trouble this may have caused. We are a shoe and handbag club of the month. We strive to make sure our members are aware of JustFab's VIP Program. Once you make your first purchase, you automatically become a VIP member. As a VIP member, there is no obligation to purchase an item every month. All we ask is for you to log-in to your boutique every 1st to the 5th day of each month to avoid the store credit charge worth $39.95, good toward a future purchase. If you forget to skip the month, a store credit will be generated for that month. If you have further questions and clarifications, you may reach us by phone at 866.337.0906, available 24 hours 7 days a week.
Reviewed Feb. 23, 2013
I called JustFab on February 22 to ask them a simple question before I enrolled in a membership. And seriously, the customer care rep was the rudest lady I have ever spoken to! I called and the customer care rep did not understand my very slow spelling out of my name and proceeded to ask me four times before I gave up. She yelled at me saying, "Talk slowly!" If she wasn't talking over me during the spelling of my name, she may have actually heard what I said. JustFab just lost my business!
Reviewed Feb. 22, 2013
I had ordered a pair of shoes for my wedding. I signed up not knowing that this would be a membership and I would be sucked into having to buy shoes every month or my card would be charged $40 a month! They don't tell you that. The shoes I ordered did not fit me and I had to return them. I sent them back and waited for the refund to be posted to my credit card statement. Nothing showed up. So I checked my email and there was something saying my account had been credited the money. I did not want to have a store credit. I wanted my money back! How dare they assume you want a store credit!?
So I called customer service for the second time. (First time, I was on hold for 18 minutes.) This time, I was on hold for 31 minutes! And when my call was finally answered, the person hung up! I waited all that time to be hung up on! I called back again and the automated thing now says, "We cannot take your call at this time." What!? Basically, I feel like they have stolen my money, as I have no product and no money from the return. Do not use this site. Go to a store and buy your shoes.
Hi Nicole,
Thanks for sharing this with us. We apologize for any confusion regarding how our program works. Take note that JustFab is a shoe and handbag of the month club. Once you've made your 1st purchase, which our records show here was on January 15, 2013 for the Posy shoe, you automatically became a VIP member. Details regarding how our VIP membership works is available before making your purchase by clicking to agree terms before checking out. It is also stated on the receipt included in the package with step by step instructions on how to simply Skip The Month to avoid the $39.95 member credit that you can use on your next purchase. We would like to let you know there are no obligations in making purchases every month. We just ask our members to simply hit Skip This Month between the 1st through 5th of each month and nothing will ever be billed. We have reviewed your account and we have seen that you were partially refunded for your 1st purchase. Also, due to no action in your boutique for the month of February 2013, you were issued 1 store credit on February 13, 2013, with which you redeemed by purchasing the Darla shoe the following day. Should you have any further questions regarding your account please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed Feb. 21, 2013
First and foremost, they continued to charge my account even when I called to cancel it. They explained that they will rectify it and then when I was still getting charges, I called and called and it was 100% difficult getting in touch with them. As for their shoes, I'm not a person to use this line but omg, they killed my feet. These are horrible feeling shoes!
Hi Doreen,
We truly apologize for your experience! We have reviewed your account and our records show that you made your 1st purchase on September 13, 2011 for the Ynez shoe. Due to no action in your boutique, you were issued a total of 3 membership credits for the months of October-November 2011 and January 2012. 2 of these membership credits were already refunded to you on December 2, 2011 and January 10, 2012, respectively. We would like to inform you that you still have 1 active membership credit left for the month of October 2011. If you would like to obtain a refund for charges you have incurred, kindly reply to this message. We look forward to helping you.
Reviewed Feb. 20, 2013
I cancelled my account months ago. Then over the weekend, JustFab.com posted 48 (yes, that is correct 48!) transactions against my account for $39.95 each. Needless to say, my account was overdrawn. The bank was able to reverse all of the charges, but not before putting a hold on my account, cancelling my debit card and freezing my account so that I could not obtain any cash or pay my bills for 6 days. Thank goodness I had food in the fridge and gas in the car. This company is a total scam. Why would you pay $39.95 a month for a service you do use and can never cancel? I have been on the line with the company about this $1,917.60 mistake and can never get through to them. I have sent an email to them and 3 days later, have not had a response. Warn your friends! Stay away! The shoes are not worth the hassle.
Hi Brett,
Please accept our sincere apologies regarding your recent experience with JustFab. We have reviewed your account and our records show that you made your 1st purchase on November 17, 2011 for the Kathleen shoe. Due to not being able to skip the months, you were issued a total of 2 membership credits, with which you have already redeemed by purchasing items from our website. We would also like to inform you that the other credits that you claimed were charged to you were not really billed since your credit card declined the charges. If you have any other questions or you may reach us by phone at 866.337.0906, available 24 hours 7 days a week.
Reviewed Feb. 20, 2013
Recently in December, I ordered a bag from JustFab and I thought it was an awesome website. Then out of nowhere, I recently saw $80 taken from my bank account. I couldn't believe it. So I called the customer service number available and the lady I spoke with (her name was Chanel) was so rude! I asked to get my refund, but she kept denying me from any refund. I asked to speak with the manager. She said they were unavailable. I told her I would contact the BBB. She said, "Oh well, we are an A+ company with them." So I hung up. I called later in the day and my mom called and pretended to be me. Basically, the process took an hour and a half to get my refund. Even the manager was horrible. That was no way to run a company. Horrible customer service.
I love my purse, but I will never purchase an item from them again as well as recommend them to anybody. Horrible, horrible, horrible. The situation was a total headache!
Reviewed Feb. 20, 2013
I purchased shoes of $39.95 for my wife in Dec. 2012. I didn't realize they have some terms and condition that they will charge you automatically $39.95 each month and give you the credit . So it's a forceful buy that you have to make. I am not sure how they will be making business. They are losing people's trust. Just be careful when you sign-up. It's better not to do. So many sites are there.
Reviewed Feb. 15, 2013
I bought a pair of boots from this vendor, without realizing I was signing up for a VIP program that charges $39.95 per month. Apparently, it's in the fine print. But shouldn't something like signing me up for a $39.95 per month fee be in bold print? Completely unethical! Save yourself the headache and don't do business with this company. After two phone calls and being placed on hold for over an hour, they were completely rude and refused to give credit for the $39.95.
Hi Gayane,
Thank you for sharing your experience with us. We apologize for any confusion as to how our program works. Take note that JustFab is a shoe and handbag club of the month. We strive to make our members be aware of our VIP membership. Once you've made your 1st purchase, which here on our records show was on January 17, 2013 for the Do Not Use item, you automatically became a VIP member. Being a VIP member does not oblige you to purchase each month. All you have to do is log-in to your account every 1st to the 5th of each month and choose the "Skip The Month" option to avoid the membership credit charge. However, if you forget to skip the month, a store credit worth $39.95 will be issued to your account. We have reviewed your account and we have seen that due to not being able to skip the month of February, you were issued 1 membership credit. With this, someone from our team will contact you shortly via e-mail to help you form a resolution. Should you have any questions please contact us at 866-337-0906.
Reviewed Feb. 15, 2013
Seriously, everything these women are saying on this site about JustFab is 100% true. It is the worst online company I’ve ever had to deal with. They don’t tell you when you sign up that they will take out $39.95 a month if you don’t skip. And they are so hard to get a hold of that every month you have to remember to go to the site and "skip" it. I ordered a pair of boots from them and it was supposed to be here not later than a week and it came 3 weeks later. And every time I called them to find out where my package was, they gave me 3 different numbers for the place it apparently was supposed to be and every person who answered the phone at these places were like, "I have no idea why that company would have given you this number. We have nothing to do with this."
So finally, my package came and when I opened the box, the studs on the boots were already falling off and the boots were two sizes bigger even though I ordered a 9 and it said so on the details. I couldn’t even wear them; they’re so big. Not to mention, the women who work for this company are so unhelpful and they all seem so ghetto. I called over 6 times and 5 out of the 6 times, I talked to the exact same girl. That’s a little fishy if you don’t ask me! So, there’s my experience. If you want to waste money and get ** over, go to justfab.com. I hope they are reading these.
Reviewed Feb. 15, 2013
It took me 45 minutes with an operator who refused to listen to me telling her to cancel the account. I'm sure the company hoped I'd give up and not cancel. By the way, she talked to me like I was stupid and when I asked for a supervisor, she said there were none on site.
Hi Kathy,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. We have reviewed your account and our records show that you made your 1st purchase on March 23, 2012 for the Jackson shoe. Now, due to not being able to skip the months of April, May, and June 2012, you were issued a total number of 3 membership credits, which we would like to inform you are still active. With this, someone from our customer service team will be contacting you shortly to help assist with your resolution. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.
Reviewed Feb. 15, 2013
I cancelled a duplicate order twice via their email. No response. They charged me for the duplicated order. They mailed the expensive duplicate order before the less expensive one. The order was made on February 7 and JustFab submitted the charges divided in sections, which resulted in my checking my credit card daily to dispute the charges. To unsubscribe from their emails, you must call and wait endlessly on the line. I feel scammed and the products are not worth the hassle.
Hi Devens,
Please accept our sincere apologies regarding your recent purchase with JustFab. We would love to be able to resolve your issue, so someone from our Customer Service Team will contact you shortly to review your account with you. If you have any questions, feel free to reach us at our hotline 866-337-0906 available 24 hours 7 days a week.
Reviewed Feb. 13, 2013
JustFab is possibly the worst site to order shoes from! They charged my account twice after I cancelled my account with them, then refused to refund me the money!
Reviewed Feb. 13, 2013
I ordered a purse back in January from an email they sent me and noticed they took an additional $39.95 out of my account. I was on hold for an hour this morning and couldn't get through and, then this afternoon, another 20 minutes before I could actually talk to anyone. They told me the same story as everyone else mentioned. I have to opt out every single month, that they couldn't issue a refund but I could use the credits, that once I bought the purse, I had agreed to the fine print of becoming a member to the tune of $39.95 every month. Who would have even thought to look for that in the fine print? I've never even heard of such a thing. And I also got the baloney about not being able to hear me so good and that's why they have to repeat everything. I insisted on a case number and I will be surprised if I do get my money back. This is some kind of scam for sure. What a way to run a business.
Hi Sue,
Thank you for sharing your experience with us. We apologize for the confusion with regards to how our program works. Once you've made your first purchase you become a VIP. All we ask is to log into your boutique between the 1st through 5th of each month to view the new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th, you will be issued a member credit of $39.95, good towards your next purchase. We have reviewed your account and we have seen that you made your 1st purchase on January 28, 2013 for the Coventry purse. Now, due to not being able to skip the month of February, you were issued 1 membership credit, which, upon further checking your account, was already refunded to you on February 13, 2013. Thus, we are glad to know that your issue has been resolved. If you have further questions, you can reply to this message or call one of our Fashion Consultants at 866.337.0906 and we'd be glad to assist you.
Reviewed Feb. 13, 2013
I ordered shoes on Jan. 31. They charged me $52.09. I waited and waited - no shoe. I looked on my account; my order was canceled. I called two times. "Oh, I'm sorry but we didn't charge your card; it's on hold when we cancel your order. It's the bank's fault. The bank is holding your funds." I never could get my money back. They are scammers. They should get charged for what they are doing. I lost $52; I'm not happy.
Reviewed Feb. 12, 2013
They charge a monthly fee of $39.95 even if you change your credit or debit card. This is one big scam!
Hi Dorothy,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. We are sorry for any confusion as to how our program works. Once you've made your first purchase, which our records show was on March 23, 2012 for the Adoria shoe, you automatically became a VIP member. As a VIP member, there is no obligation to purchase each month. All we ask is for you to log-in to your boutique every 1st to the 5th to skip the month, and no store credit worth $39.95 will be generated. However, if you forget to skip, a store credit will be issued to your account, which is good toward a future purchase. Take note that store credits do not hold any cash value and can only be redeemed by purchasing another item from our website. We have reviewed your account and we've seen here that due to no monthly action in your boutique, you were issued 4 membership credit charges, 3 of which you have already redeemed. You have 1 active credit left. With this, someone from our team will contact you to further assist you with regards to your situation. If you have further questions and clarifications, you may reach us by phone at 866.337.0906, available 24 hours 7 days a week.
Reviewed Feb. 12, 2013
I'm dealing with the same things that everyone else has been dealing with. I called 4 times and was on hold for over 30+ minutes. I called and pressed 1 as if I was making an order and someone answered right away! Rude customer service and whatever you do, when they try to bait you with a refund, do not give them your info or card information. This is how they confirm your bank account and start charging you again! Also, I recorded the phone call with a video camera and told them I was doing so to make sure that the account would be closed. The lady said she needed a couple minutes to cancel the account (shady) and put me on hold for 10 minutes. She came back and said it was canceled. We shall see. If I get charged again, I will post on YouTube and everywhere else I can! This company is horrible and I am very disappointed in Ipsy.com for backing a company like this! Kimora Lee, why would you put your name on a business like this?! Horrible!
Hi KJ,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. We have reviewed your account and we have seen that you due to not being able to skip the month of February 2013, you were issued 1 membership credit and it is still active. Due to the escalation of your issue, we will send someone from our customer service team to contact you shortly via message to help you form a resolution. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.
Reviewed Feb. 11, 2013
I purchased shoes from JustFab.com and every month, they continued to charge me $40 after I specifically called and asked them to change my account to "Pay as you go". They charged me again the following month and then lied saying that I never requested that. The girls seem absolutely clueless with a bad attitude and they are absolutely unprofessional. I am very disappointed with Kimora scamming other ladies like this and stealing our money!
Hi Gabriela,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you may have had. We apologize for any confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. Once you've made your 1st purchase, which upon reviewing your account was on December 11, 2012 for the Avoca shoe, you automatically became a VIP member. As a VIP member, there is no obligation to purchase each month. All we ask is for you to log-in to your boutique every 1st to the 5th and choose to skip the month option to avoid being charged the monthly membership fee. If you forget to skip the month, a store credit worth $39.95 will be issued to your account, which is good toward your next purchase. Store credits do not have any cash value and can only be redeemed by purchasing any item that is worth $39.95 from our website. We have reviewed your account and we have seen that due to no action in your boutique during the months of January and February 2013, you were issued 2 store credits, both of which have already been refunded to you. Also, we would like to inform you that you agreed to become a Pay As You Go member instead of cancelling your account. Take note that this does not require monthly action. If you have any other questions or concerns you can reach us 24 hours a day, 7 days a week at 866-337-0906.
Reviewed Feb. 11, 2013
I had no idea when I bought a pair of boots that this company would automatically charge me $39.95 per month no matter what. I paid for the boots and I never ordered anything ever again and want to cancel out of here, but they make it impossible to do that. I can't believe this company remains in business. What they are doing is not right.
Hi Judy,
Thank you for sharing your experience with us. We apologize for any misunderstanding regarding how our VIP program works. Take note JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase. Once you've made your initial purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and condition before you check out your first purchase. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.
Reviewed Feb. 11, 2013
I guess that VIP is an automatic sign-in when wanting just one pair of shoes. I heard mixed feelings about this company, but I thought I would give it a try. I didn't expect it to be a disaster. I don't feel that reading between the lines is something someone should have to do, but don't ever trust this company. You wait on the phone for over an hour and then the representative tells you she can't hear you and sorry she is hanging up. I could see that maybe happening once, but twice and then another two times on a different line. Once you have wasted 3 hours on the phone, you will never get a settlement for their VIP scam. Now the next step is to cancel the membership, which is only done on the phone. Once again, endless phone calls and endless questions about why you are leaving and what you don't like them.
I just wanted to cancel and that could barely happen. The fine print is non-existent and their idea of customer service is so poor. I still have not seen my so-called refund. Now I am having my credit card company fight them and BBB too.
Reviewed Feb. 10, 2013
I just wrote a review with pictures on my blog. You can see the quality of the material is decent, but the design is bad; the process is bad; and the customer service is really bad. It's a pretty long story, but they will actually put effort into trying to rip you off, and they will treat you like a number all the way. There are so many better places to buy shoes!
Hi Courtney,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent customer service, so a member of our customer service team will be contacting you shortly to resolve your issue. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.
Reviewed Feb. 9, 2013
I made one purchase back in September 2012 never knowing that I was signing up for anything. I closed that card that was used because it was lost, and JustFab charged my new card 5 months later in February 2013. They have long wait lines on the phone - 30+ minutes. The reps are unapologetic. The rep said that they won't refund the money and that I will have to file a dispute with my bank. And since I closed my account, I lost the $39.95 store credit I already paid for. Not worth it. Not recommended.
Reviewed Feb. 9, 2013
I have never heard of a company like this! They sign you up for a VIP account that you don't want and charge you $40 per month for no services! I never received one email from them because I opted out so I had no idea you have to buy something every month! You can't even opt out or cancel! This is the biggest scam I have ever seen! Do not buy anything from them! I waited on hold for 45 minutes and got nowhere! The shoes I got from them weren't even of good quality! It’s the biggest joke ever! Shame on you! Tell everyone to stay away!
Reviewed Feb. 8, 2013
In December of 2012, the Skip This Month button was disabled (prior to the 5th). I tried to call and request a refund on the 6th but my account hadn't been charged yet. I asked to cancel my membership and was explained that if I cancelled that if and when I get charged, they won't refund any money. "As a courtesy to me" they would issue a one-time refund "if" my money were deducted so that I would continue to "try" their company. I agreed and when the money was deducted 5, again 5 days later, I called and verified that I was getting a refund.
The rep was at first clueless then when I expressed irritation stated that the "notes" verified what I said. At which point I expressed I wanted the membership canceled. I was dissatisfied then and more so now. My emails stopped from the company and I wasn't charged in January. Now the 8th of February and I have been charged. I have spent a total of an hour and a half on five different times calling and waiting. My first call was half an hour wait to be hung up on by a voicemail box to select a different extension. On my 5th call, after I emailed the company and filed with the BBC, I was told I was wrong that I never canceled. In January, someone skipped the month, and somehow in my email preferences I no longer wished to receive email notifications. When I asked for a manager, I was told to wait and less than 30 seconds later told that the manager was unavailable.
My story was not accepted and they will "check the call recorded." I stated good and I hope they note in this call that I was refused a manager, called a liar, and told they won't do anything. Then I proceeded to explain that I have researched the company, filed with the BBB, and will get my money plus the overdraft charge it caused me. Though the rep had to deal with my possessed attitude she at least wished me a "fabulous" day and to quote the Hunger Games, "May the odds be ever in your favor." Good luck, ladies. I had been their member since March 2012 and never had issues, knew exactly the fine print, and was good at skipping each month or purchasing till December when their site glitched and it became my fault.
Hi Samantha,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you have had. We have reviewed your account and our records show here that due to not being able to skip the month, you were issued 3 membership credits for the months of April and December 2012, and February 2013. You redeemed your April store credit by using it to purchase an item, your December credit was given to you as a courtesy refund, and you currently have 1 active credit. With this escalation, someone from our customer service team will contact you shortly to assist with your resolution. Should you have any other questions or clarifications, please contact our fashion consultants @ 866-337-0906 available 24 hours a day 7 days a week or via LIVE CHAT 7am-7pm PST.
Reviewed Feb. 8, 2013
So I called on the seventh of January wanting to cancel my account. I waited on the phone for about 30+ min. until someone finally picked up. I told the consultant I wanted to cancel. She insisted that I stay with them since I'm a "VIP" member. I told her no. She kept offering me things that I can have so I can stay with them, "Oh, how about I give you 120 credit!" "No, thanks," 4x. "Oh how about this ..." 5x. "No, thanks, I just want to cancel it." "Okay, I'm sorry that you're canceling it and I'll have it cancel right away," finally, after 40+ min. of talking.
A month later, I got charged again! I canceled that **. I had to call to Customer Service again and complain. "Oh, I'm sorry, madam. We'll refund your money right away." How can you when I had to cancel my card. "Oh, madam, we have your card on file it can just be linked back to your account." I called **. Worst of all, the supervisor I might say was being sarcastic! It's the worst customer service ever, and it's a shady company that lure people into buying and "adding them" as a VIP!
Hi My,
We strive to provide excellent customer service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our customer service team will be contacting you shortly to assist you. If you have further questions and clarifications, you may reach us by phone at 866.337.0906, available 24 hours 7 days a week.
Reviewed Feb. 8, 2013
I canceled my membership online on February 1, 2013. For the next 5 days, I could not log onto my account to even stop the emails. Yesterday, I was charged the $39.95 for this month, even though I canceled my membership. I called member services # (866) 337-0906 (says they are open 24/7) and waited 35 minutes for a consultant. There was no answer. I have now been on hold with my credit card company trying to contact them for 47 minutes, no answer. It says on the recording that live help via chat is available on the website. Bull! The message I got when trying to connect to live chat is, "Thanks for visiting Just Fabulous, keeping stylish gals well-heeled one pair at a time! Our Live Chat is currently closed. For immediate assistance, please call our Fashion Consultants at 866 337 0906. Our Fashion Consultants are available by telephone 24 hours a day, 7 days a week." If and when I am able to cancel my membership, I will never order from this company again. Consumer beware! Scam, Scam, Scam!
Hi Amy,
We are so sorry for your experience with JustFab. We appreciate the time you took to tell us about your experience. We strive to provide excellent customer service, so a member of our customer service team will be contacting you shortly to help you form a resolution. If you have further questions and clarifications, you may reach us by phone at 866.337.0906, available 24 hours 7 days a week.
Reviewed Feb. 8, 2013
I've been charged for a monthly subscription fee that I did not authorize. I've been on hold with JustFab for over 25 minutes and still customer service had not picked up. This is a scam that several people have complained online. I did not receive any emails indicating the monthly charges for the subscription fee and did not see any of this information when making my original purchase of the shoes. The chat function on their website does not work and refers you to the phone number where nobody picks up. Please put an end to this scam so that others do not have waste their time. JustFab, try running a real business.
Reviewed Feb. 8, 2013
"If you do not select the Skip This Month option, the Send Me New Options option or cancel your membership by the 5th day of the month, your credit card will be billed $39.95 for that month." I must admit that not reading the fine print on this one sure was a mistake. Looking now at their Terms of Service, it is clear that they expect complaints and lawsuits because they have covered themselves well. If you are upset because you have just realized the automatic $39 charge, do not call and cancel your account right away, before using your credits!
I have been charged for 3 unwanted months. I didn't realize the terms until after the first two - I (thought I) cancelled my membership online, but then saw the 3rd charge today. I was refunded the charge posted yesterday by "Sam" who (compared to other reps mentioned on this site) seems to have been a bit more understanding. I told her that I made the mistake of not realizing the terms of service for the first two months. However, once I did realize the terms and (thought I) cancelled my membership online, there were few/no reminders online of this: "If you wish to cancel your Account, simply call our Fashion Consultants at 1-866-337-0906 anytime, 24 hours a day, 7 days a week. There is no cancellation fee. Please be advised that an account may only be canceled by the registered JustFab VIP Member."
As for the other two months' charges, this was my big mistake and I have few grounds to dispute. However, because I had not really cancelled my account yet, I can still use my 2 months' worth of "credits", i.e. get two pairs of shoes for which I have already been charged. If you've already paid for the shoes, might as well get them before you cancel and cannot use those credits! Chances are you cannot get that money back any other way.
I am a patient person, so this was all accomplished today after a 30-minute wait on the phone. "Sam's" suggestion, when I called back to cancel, was that I should do so after billing season.
My advice: Spend your credits before you cancel. Try to claim ignorance on the cancel-by-phone-only-policy for a potential refund. Call to cancel after the 12th or so to avoid the high call volume caused by billing season. I'm sure that this company has more billing dispute calls added in than the usual. Tell your friends not to use this site.
Hi Mary,
We truly apologize about your experience! Your feedback is important and we would like to make things right. We have reviewed your account and we have seen that you made your 1st purchase on November 10, 2012 for the Armella shoe. Now, due to not being able to skip months, you were issued 4 store credits, with which 3 you have already redeemed by purchasing items from our website and 1 which has been given to you as a courtesy refund by one of our Fashion Consultants. We would like to inform you that store credits do not hold any cash value and can only be redeemed by purchasing any item that is worth $39.95 from our website. We would also like to let you know that you cannot cancel your account online. We require our members to speak with one of our Fashion Consultants for verification purposes. If you have any other questions or concerns you can reach us 24 hours a day, 7 days a week at 866-337-0906.
Reviewed Feb. 8, 2013
If they refund your money once, they would not be able to refund your money back twice. I mean "your" money! They will always charge you for $40 if you "don't skip the month." I mean, people, can you just use common sense?! They didn't get anything this month, okay! That perfectly means they didn't want anything! But no, instead, they take your money for credit and insist for you to use it because if you cancel your membership, you automatically lose that! I have kids you know and plenty of bills and will not put up with this crap! Plain and simple - do not buy or become a "VIP" member of JustFab! Now, the website wouldn't suck that much if it weren't for the Customer Service or the VIP credit, ugh!
Hi Ana,
We apologize for any inconvenience and will use your feedback to improve our products and services. Take note that JustFab is a shoe and handbag of the month club. We apologize for any confusion as to how our program works. Once you made your 1st purchase, which our records show was on July 2, 2012 for the Pippa shoe, you automatically became a VIP member. As a VIP member, there is never an obligation to purchase an item each month. All we ask is for you to log-in to your boutique every 1st to the 5th of each month, choose the "Skip The Month" option, and no credit will be generated. If you forget to skip the month, a store credit worth $39.95 will be issued to your account, which is good toward a future purchase. Take note that store credits do not hold any cash value and can only be redeemed by purchasing any item worth $39.95 from our website. Due to no action in your boutique, you were issued a total of 2 store credits for the months of September 2012 and February 2013. Due to the escalation of your issue, someone from our customer service team will contact you shortly via e-mail to further assist you with your situation. If you do have any further concerns please feel free to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily.
Reviewed Feb. 8, 2013
It's the same as everyone else has posted. I had to argue over the phone just to get my membership cancelled! It's a horrible website. The shoes look nice but it's easy to see that they're bad quality and not worth $39.95 - that's for sure.
Hi Birttany,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. We have reviewed your account and our records show here that you spoke with one of our Fashion Consultants and agreed to become a Pay As You Go member. We would like to inform you that you will not be billed monthly charges for being a PayG member. If you do have any further concerns please feel free to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily.
Reviewed Feb. 6, 2013
I cancelled my membership on February 5, 2013. Today I was charged for the membership and when I called to complain, they said I could not get a refund but I was more than welcome to use my credits. This was cancelled. They should not have charged my card to begin with. The person was rude and would just keep repeating, "Is there anything else I can do?" when I asked to speak with a supervisor. I promised them I would make sure I added my complaint to all the scam websites. Thank God my bank said they would refund it. I just have to go in and fill out the dispute paperwork.
Hi Stacie,
Thank you for sharing your experience with us. We apologize for any trouble this may have caused. We have reviewed your account and we have seen that you made your 1st purchase on December 9, 2012 for the Sarada shoe. Now, due to not being able to skip the month, you were issued a store credit for February 2013 and we would like to inform you that it is still active. Due to this escalation, we will someone from our customer service team to contact you shortly to sort out this problem with you. If you have any other questions or concerns please do not hesitate to contact us via Live Chat Monday-Friday 7am to 7pm PST or 24 hours, 7 days a week at 866.337.0906.
Reviewed Feb. 6, 2013
I was looking for boots to buy my sister for Christmas and I ended up getting them from Shoe Dazzle (which is a shoe site I recommend!). But I still decided to look around at the shoes and bags on JustFab. I ended up buying a bag which I loved in the picture, yet when it came in the mail, I hated it! It was tiny and nothing like I expected it would be. I gave it to my baby sister and never thought about the site again until this morning when I was checking my bank account and saw a transaction from JustFab of $39.95. I was shocked.
Apparently, when you sign up, there's some fine print somewhere about how you become a VIP member after a month or so. I couldn't believe it! $40 a month for a shoe website!? That's a VIP membership at the gym! And especially since I had no acknowledgment that I was going to have a monthly fee. Then you have to call to cancel your membership. I was on hold for 30 minutes before a woman came on the phone talking my ear off about keeping my membership. Umm, hello?! No way! It was such a hassle. I do not recommend buying anything from this website.
Reviewed Feb. 6, 2013
It is a shame I cannot give JustFab a 1/2 star. Their customer service 24/7 hotline is horrible. I was on hold for 15 minutes. When I finally did get on the phone with a rep, she was snobby and very unhelpful. She said that my account was closed and could not use any of the credits that I had lost (120 in total). She insisted that it was my fault, because I had previously disputed a purchase. So now, my account is blacklisted and I cannot use it. Funny thing about this concept is my account was still receiving emails and I could log on and see my credits. Sigh. I am so disappointed. The quality of their products is poor. They could at least have better customer support to offset this. Please don't use this company. Save your money, time and sanity on other companies.
Reviewed Feb. 5, 2013
I just signed up for JustFab on January 28, 2013 and took advantage of their 50% off promotion. I ended up purchasing two pairs of shoes for $74.48. I just found out on February 4, 2013 that the order was canceled, and my Visa was charged $74.48 again on February 4, 2013. Now, I have total $148.96 taken out from my card. When I called the 1-866 number, I spoke with agent named Raven. She advised that the two boots I ordered were no longer in stock, therefore, my order was canceled. I then asked why I was charged again. She told me that this is a system error and charges should be refunded, but she did not give me a time frame.
Worst of all, when I asked to have these charges reversed, she said I would have to call my financial institution myself to have this issue resolved, or we can do a three-way call to my bank. I became so upset at this point. Not only was the order canceled, the boots I wanted were no longer available; and I have $148.96 missing from my Visa card. I asked to cancel the account right away, and I was so disappointed with this outcome. I truly wanted to try out this site, considering I adore Kimora Lee Simmons and Michelle Phan, who both have attached their names or somehow affiliated themselves with this site, makes me more upset. Do not buy from JustFab!
Reviewed Feb. 5, 2013
If the site told me upfront that in order to buy shoes I needed to be a VIP and what all that meant, I would certainly have not ordered the shoes. I am getting 2 pairs in the buy one get one free. Anyway, at the completion of my ordering is when they decided to mention the hook - basically for members only. Really? It does not appear that I can buy unless I agree to become part of the cult, I mean club. I think it violates truth in advertising. I called to cancel my membership 2 days after ordering shoes, since my shoes had not been shipped. The customer service said that if I cancel, then the shoes would not come.
Mind you, I waited on the line for 18 minutes to get a live person. She said, "Go back to the site between the 1st and the 5th to skip or call back when your shoes arrive to cancel." What? I was like, "Yo! I'm calling you now, you can't just ignore my wishes. How about put me down for a post dated cancellation?" She's like, "Sorry, you have to skip or call back" and if you call around the 1st and the 5th, the lines will be even busier! Guess what? She was right. Conveniently, I can't get a person on the line to save my soul. I'm not even excited to see the ** shoes anymore. What woman is not happy to see 2 cute pairs of pumps being delivered to her door at bargain basement prices? Forever changed.
Reviewed Feb. 2, 2013
They charged from my credit card account automatically $39.95 every month for VIP membership without my permission. When I asked them to cancel my membership, they did not cancel and continue to charge from my account until I reported to the bank about this problem. I am very upset about this and told all my friends never buy from this JustFab company.
Reviewed Feb. 1, 2013
I bought shoes from here. Firstly, I thought the whole monthly thing was insane especially for shoes that were cheap. I could literally make these shoes myself with hot glue and fabric. I bought a pair of boots and it was like they stuck a heel and put some fabric over it. Worst decision I ever made was to buy shoes from them. The shoes took longer than my sister's stuff she ordered from Guess and she ordered more! When I got the shoes, the soles of them felt all weird and they were uncomfortable. The girl in the photo was definitely not wearing the shoes I got! Horrible, horrible, horrible company. I don't know how the people who own this company could even put their heads on a pillow with all the unsatisfactory complaints they get!
Hi Salwa,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Your feedback is valuable to us and we will use it to improve our products and services. We would like to inform you, however, that JustFab is a shoe and handbag of the month club. How the VIP program works, is available before making your purchase by clicking to agree to terms before checking out. The terms are also stated on the receipt included in the package below with step by step instructions on how to simply Skip The Month to avoid the $39.95 member credit that you can use on your next purchase. We would like to let you know there are no obligations in making purchases every month. We just ask our members to simply hit Skip This Month between the 1st through 5th of each month and nothing will ever be billed. Should you have any further questions regarding your account please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed Feb. 1, 2013
Shopping online was supposed to be a happy thing, but not in JustFab. They force you to be a VIP once you sign up as their member without notice. I have to skip a month every beginning of the month. Otherwise, I will be charged $39.99 every time, and they won't give me a refund once they take it away. I don't think it’s a fair thing for the customer. They shouldn't rely on this kind of system to earn money, and they should focus on making products that's really good in order to keep their customers going back to shop. I do not like to be forced to skip the month every time! To cancel the membership is my option now.
Reviewed Jan. 30, 2013
I signed onto JustFab in order to purchase a purse. I had no idea that I would be locked into a VIP membership in which my account would be drafted $39.95 every month unless I choose to skip before the 1st and 5th. I'm sure that was somewhere in the fine print. However, I have always made accounts on websites such as Walmart.com, Amazon.com, etc. and never been charged monthly in order to force me to purchase something. Of course, the purse I purchased originally was nothing like the picture. I hated it. But I couldn't return it because it was non-refundable because it was my first purchase. When that $39.95 drafted from my account, they of course refused to refund it. I then purchased another purse to replace the crappy one I got, because I had no choice but to use the money or give it away for nothing.
As soon as the new purse arrived, I tried to log onto the chat system to cancel. But lo and behold, they can't cancel memberships online. So I had to call, wait on hold for a representative and then had to tell him about 10 times I wanted to cancel. He tried to convince me that I could become a member on a pay as you go basis and not be charged monthly. What? Where was that option when I signed up?! I told him absolutely not because I know exactly what happens. You won't get the VIP price and will pay double. I informed him that I can pay $39.95 for a pair of shoes or a purse on GoJane.com or ShoeDazzle.com and not be charged monthly. By the way, both of those websites have much cuter shoes. I have never ordered heels from JustFab.
Hi Rachel,
Thank you for sharing your experience with us. We apologize for any confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. We strive to make our members be aware of our VIP membership. Once you've made your first purchase you become a VIP. All we ask is to log into your boutique between the 1st through 5th of each month to view the new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th, you will be issued a member credit of $39.95, good towards your next purchase. We have reviewed your account and we've seen that you made your 1st purchase on December 8, 2012 for the Fact item. Since you were not able to skip the month of January, you were issued 1 store credit, with which you have redeemed by purchasing the Clingmans Dome item on January 15, 2012. Regarding cancellation of accounts, we require our members to speak with one of our Fashion Consultants first for verification purposes. Should you have any further questions regarding your account please contact us at 866-337-0906 available 24 hours 7 days a week.
Reviewed Jan. 27, 2013
It is not fabulous. Shame on you, JustFab. JustFab makes you opt out of a monthly charge within the first 5 days of each month. If you miss that window, they won't reverse the charge and they tell you that you purchased a "credit" for shoes and that it is non-refundable. I thought that I opted out, but either it didn't go through or i missed it somehow - either way, I was charged and have no proof that I tried to opt out. This "credit" that I "purchased" is packed with stipulations. So many stipulations, that I think it takes advantage of their clients and it makes this company as close to a scam as you can get.
You can't cancel your membership if you have a credit, or that credit and its monetary value is lost. Also, I tried to use it on a BOGO promotion for shoes tonight, but wasn't able to, because they also consider the "credit" to be a "promotion." I paid for it and it was a charge - it's definitely not a promotion. So, instead of getting two pairs of shoes for $39.95 on their BOGO promotion, I can only buy one of those pairs at full price. In order to get the promotion, I'd have to charge a new $39.95 to my credit card, and then I'd still have a $39.95 "credit" sitting in my account.
Unfair and dishonest consumer practices? - Yes. Fabulous? - No. Shame on you, JustFab.
Hi Nicole,
We are sorry for your recent experience with JustFab. We would like to reiterate that JustFab is a shoe and handbag of the month club. We apologize for any confusion as to how our membership works. Being a VIP, there is no obligation to purchase an item every month. All we ask is for you to log- in to your boutique every 1st to the 5th of the every month. You can simply skip if nothing catches your eye and no credit will be generated for the month. Every 1st-5th of every month the "skip the month" button will only appear in your boutique. It can be seen on the top left hand side highlighted in hot pink. In order to successfully skip the month, you should have to complete the whole process. Clicking the “send a new option” button will only allow you to change your boutique preferences. We have reviewed your account and it shows here that due to no action in your boutique, you were issued a total of 4 store credits, 2 of which you have already redeemed by purchasing items from our website. We'd like to inform you that you still have 2 active store credits, which you can use anytime to purchase any item that's worth $39.95 from our website. Also, we would like you to know that your account is still active and will still require monthly action. Be informed that you can cancel your account anytime, just call our hotline at 866-337-0906 and speak with one of our Fashion Consultants for verification purposes. Should you have any other questions or concerns, contact us at your earliest convenience.
Reviewed Jan. 26, 2013
I recently ordered two pars of shoes from JustFab and unfortunately, they were both faulty. The soles were falling apart and the material on one of the shoes was damaged. I contacted the company via the online chat and could not get to a satisfactory resolution. JustFab seriously isn't getting another penny from me.
Hi Joi,
We apologize for any inconvenience. Your feedback is valuable to us and we will use it to improve our products and services. Also, upon reviewing your account, we have seen that your account is still active which means that it will still require monthly skipping action for you to avoid being charged $39.95 worth of store credit. Take note that you can cancel your account anytime, just call our hotline and speak with one of our Fashion Consultants for them to be able to help you process the cancellation of your JustFab membership. Should you have any other questions, contact us at 866-337-0906.
Reviewed Jan. 25, 2013
Their shoes are garbage, cheap plastic. Like everyone on this forum, I did not read the fine print when I purchased my shoes for the first time. I never knew such a scam was allowed. I'm hoping to cancel it soon. What I learned from this scam is to read reviews before purchasing online.
Hi Mei,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Also, we would like to apologize for any confusion as to how our VIP membership works. Once you've made your initial purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and condition before you check out your first purchase. We have reviewed you account showing that your account is still active and due to not being able to skip the months of April, July, and September of 2013, you were issued 3 store credits, with which you have not redeemed yet. We would like to inform you that you can use these store credits to purchase any item worth $39.95 from our website anytime. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com