JustFab Reviews

I woke up Sunday to find $39.95 taken out of my account. I called to cancel and explained that I have been in and out of the hospital all month and can't afford to lose that money right now and the rep didn't offer a refund even after explaining the situation. Don't sign up unless you mark you calendar every month to "skip" being charged or they will take you money too!

They provide the worst quality shoes and once your account details are stored.. they start deducting 35 pounds from your account without notifying you. They are basically a rogue company and please never ever deal with them.

My daughter ordered 4 pairs of shoes from this vile company using my bank card and they are taking money out of my account every month for no reason. Customer services are a joke. They are all American and sound like pre-programmed robots. Very unhelpful and the shoes are no better than shoe market crap!!!

I ordered a pair of boots and when they arrived I was excited but they didn't fit. I understand I missed the 30 day return policy and after trying to call on many different occasions I was charged 2 months in a row. Even if I had wanted to skip the month option, I couldn't get through. I canceled my membership tonight and I asked if my card would be refunded the 2 months that I paid for and never used as I won't be ordering more shoes and I didn't get a straight answer. How do I go about getting the 80.00 refunded??

I skipped a month like every month that I don't want to purchase anything which was on Dec 2nd. Just like you are suppose to do to avoid be charged. A few days later I checked my bank account and noticed they still withdrew the money. I contacted Just Fab and the lady did not apologize for mess up, but did agree to refund the money. The charge did overdraft my account and the rep stated "they do not refund overdrafts" - I should contact my bank. As a previous bank specialist and customer service rep I knew this was not correct. I know how to manage my money carefully. I contacted my bank and unfortunately they are not able to do anything because it wasn't their fault. Which I completely understand. Now I am still waiting on just fab to reverse the charge back to my bank and I'm still out 25.00 because of their mistake. I ended up cancelling my account too. This is terrible!

I checked my bank on December 19th I had 3 charges from JustFab. Called to get refund, issued, no problems, very courteous and issued a refund. Woke up this morning to another charge. I had cancelled membership months ago. The money I had in my account was to pay my water bill which will now be cut off, thanks JustFab. They told me to call my bank to expedite refund.... ha, that was a joke. Still waiting on my refund. Please if you order, pay the full price. Do not enroll in VIP membership.

I bought ring for 5£ to put into stocking for my eldest daughter. I didn't get it but when I traced my parcel I found out it's been delivered which is not true ... not a big deal but when I noticed that JustFab took 35£ out of my bank account I thought they were totally out of Order. Due to my personal circumstances I have to survive on child benefits right now and 35£ to me like 35000 thousands. I meant to buy present for my 10 years daughter which was 42£ and when I was going through checkout my bank declined. I couldn't understand why because I had just enough money to pay for my daughter's present. Now when Christmas just two days away my little one won't get her present from me and I can't even borrow money because of the Christmas and people simply don't have money to lend. Thank you JustFab because my daughters and I will be having fabulous Christmas because of you.

The 'VIP membership fee' automatically charged my card £35 even I already forgot this crab website. NEVER EVER USE THIS WEBSITE TO BUY STUFF.

My account was debited with $39.95 because I didn't skip the month. I tried purchasing an item with this credit I have with them and it has been giving me an error message for the past 4 days. Right now what I want is a refund and a cancellation of my account.

I purchased boots on September 23rd and paid for them with American Express. On October 11th, they charged me $39.95. On November 6th, they charged me $39.95 and on December 7th, they charged me $39.95 and I did not purchase anything. So I called and the lady said she would credit me $39.95 and I told her what about the other charges and she said she would credit me $78.90. I asked her about the other $39.95 and that I wanted to speak with a manager, She said okay, so I waited and waited and no one answered the phone. What kind of a scam is this that they can put charges on your credit card and I didn't buy anything? I would say it is fraud.

I am almost on tears today because the only money I got left in to my account to buy food for my kids Has been taken by Justfab, the reason I don't know. I place an order on November bought two pairs of boots which is 45 pound and that money was taken from my account and today the 22nd of December. I just went to the shop to get milk for my kids and find out there was no money. I call my bank and was told Justfab took money from my account on Friday the 20th of December. How could you take money from people's account without asking for their authorization. Seriously this is not fair. I want my money now. I have not done any harm buying from you people.

I purchased some boots from this company in July 2014. They were very poor quality but so cheap that I didn't bother to send them back as it would have cost more time and effort than it was worth. I was not made aware of this "VIP membership" nor did I consent to it. If I had been made aware then I would not have accepted it or may have changed my mind in purchasing from this company, which is presumably why it is not made clear at all.

At first I was happy with justfab and satisfied with my purchases but after a while I didn't want to be charged for a credit every month and don't remember in time to skip a month since it's only a 5 day window. I decided to call and cancel my account but the person on the phone was super pushy and basically forced me into keeping my account since I had 2 credits to spend that they won't refund even though it's my money. I finally used my credits and canceled my account as soon as I placed the order but when it came in I wasn't satisfied. And after talking to a representative via live chat I can only get store credit for my return and they won't give me my money back even though I canceled my account. I would advise anybody thinking about joining to never give your money to justfab.

Total and completely incompetent representatives. Your order is taken, your money is taken, but you don't receive the product.

Don't buy anything from them. They steal your money, they take so much money from me without even giving me notice. What the ** is your problem, stealing money!!!! The ** I want my goddamn money back. I don't even order yet you take money from my account!!! I want it back.

I just got off the line with an adviser by the name of Martin. I was hung up on. I've been charged $80 for two JustFab accounts that were supposed to be canceled out. I shouldn't be charged for shoes that I did not purchase as well as I canceled my account and I'm still being charged. This is a Scam business. Their customer service is terrible. I don't have a cancellation number anymore because I've moved and can not locate it but instead of this company being understanding they've chosen to be rude and derogatory towards me and then hang up on me. DO NOT BUY ANYTHING FROM THEM!! IT'S A SCAM! The part that has me so angry is that I was being nice to the adviser and he still hung up on me and was rude. All I want is my money back.

I'm so fuming. I bought a pair of boots when I 1st joined for £17 about a month ago and 2 day £35 has been took from my bank and I've not even bought anything. This is so bad and I want my money back. How can you take money from someone? You are not a loan company.

After posting here JustFab has resolved what issues they could and I am grateful for that. Although I still couldn't get my shipping address changed, they did cancel the automated subscription that I didn't know I was signed up for, and reimbursed me the charge from last month. If any of you are not getting your issue resolved on the phone, make a comment here because it seems like they really try to address all the issues and reply to everything here. Thanks Clarisse from JustFab for helping me out with that.

This company is seriously a rip off. I was a customer from 2010-2012 and bought several pairs of shoes and handbags. I canceled my acct in Oct 2012 after not being quite happy with the quality of the products. In April of 2014 I noticed I had been charged for March and April of 2014 after having my acct closed and cancelled. I called and canceled again and am still having them charge my acct. I have been going back and forth waiting hours on the phone trying to get a refund and cancel. This company has just given me the run around that I have to now call the elite dept to cancel.

Can't believe the awful service I have just received from you as a company as a brand new customer. Placed an order for boots end of November. Needed to exchange a pair which I did receive quickly. HOWEVER I chose to skip the next month to find that I have now had money removed from my account. Upon calling your customer services team I was hung up on twice and told via email that my money wasn't being refunded. Congratulations on losing a new customer and have logged a complaint via PayPal to have my money refunded. I shall also be calling your complaints department to log a formal complaint.

I have had my share of problems with Justfab earlier this year. Not only are the shoes terrible quality but the website will take money DIRECTLY out of your account in the hopes that you don't notice. I contacted Paypal who promised me to not let them take money from my account and they refunded my money that had been taken. They could see it was a scam.

Even I didn't order any shoes still got charge £35. Why is that? That's a question and I need a simple answer. It’s not about the money. I am just glad British Government got the proper departments to report some companies like yours.

The things claim to be affordable if you have a low income like mine then you know it isn't. I tried out the introductory offer and then after I cancelled my subscription to my surprise to find I've been charged roughly two months later. I was appalled. I am furious and tried getting in touch but no luck. I am in desperate need for money. £35 may not seem like a lot but when you need it then it is a lot! Still no refund!! I wouldn't recommend, quality isn't great either - not worth paying £35. Don't get sucked in by their offers because they will carry on taking your money!

As long as you are consistently ordering with them everything is great. I've made two purchases in the last 5 months and have been satisfied however, I tried to skip this month and it looks like a ton of others did too with no success. I contacted the company immediately and asked for a refund, which they processed. It's been well over 7 days and the money is still not in my account. I called back today and was informed that my "refund didn't go through" so they would need to issue the refund again. I am not happy. As soon as I get my $40.00 back I'll be canceling and will never sign back up. I'd rather pay a little more for my shoes than deal with this.

I recently purchased 2 pairs of boots from the so-called 'style steal' offer that is running on the Justfab website but was charged full price for both pairs. When I tried to contact them and advise them that the boots should have been part of deal and discounted, I was ignored. After the 3rd email sent, I finally received a response telling me, (in terrible English) that they were not part of the deal.

I've been getting emails from Just Fab for over a year! Thought I'd give them a try! Wrong size shoes sent! I returned them. Before I received a refund I was charged another £35. I logged into my account to see it’s a membership fee! As soon as they get your bank details you need to worry! They take this every month, I now have a bank charge to pay on top. This is out of order. Can't afford to buy my son what I wanted for Christmas. Feel like crying. I do not check my emails regular. I can't remember to log in before the fifth of every month to say skip. I haven't even purchased anything. I don't want to be a member. I need my money back! You can't talk or complain through their website.

A refund was issued and everything was dealt with very quickly! Thank you!

Thankfully someone got back to me quickly and told me I will be refunded. I appreciate how quickly it was resolved. I still do not agree with how they run their business, but I am happier now.

Awful! They have in SMALL PRINT that they take an extra advance of money out of your account for your future purchase. They do this only 2 months or so after your first order so that you don't notice it coming off your credit card (again)... I called and asked to have the money back because I was not planning on buying anymore from them but they would not refund my money and told me I should do read the fine print! And shoes are not high quality... Cheap material!!!!!

I made a purchase back in October. Once I got the shipment I looked over all the information that I was given. I did not want to be charged come November, so I skipped for the month. After the 5th posted I figured I was in the clear. Then I check my bank account on a Sunday and there was a charge for the $39.95 when I skipped for that month. I called and talked to Alex telling him I wanted a refund and my account canceled. He tried to persuaded me to give it another try, but with the experience I did not want to give it another try. He said the refund would not be a problem, that I should have the refund by the end of the week, which I had in a few days. He also claimed that he would go ahead and take care of cancelling my account. Well I checked my bank account again today December 14th, 2014 and once again I was charged $39.95.

I had cancelled my membership but still got charged £35!! Do not understand why though when I have cancelled it why have I been charged. I definitely want my money to be refunded to me as soon as possible. Is there anyone here to help?

I tried to skip the month but the skip button however did not appear. I tried calling because my card is currently being charged plus the bank charged me as well since I didn't have 39 dollars in my account. I want to cancel now and they never answer any of my calls. It’s horrible service!

Absolutely shocking finding out just fab have taken 70 pounds from my bank....Cancelled vip membership (that I didn't sign up for) and asked for a refund and was refused and told to spend the store credits. Will never order again and I will make sure friends/family don't either.

Angry is exactly what I am at this moment. Journey back to a few months ago... I tried to cancel my membership and the female assisting me told me (via phone) that since I was not a "VIP member," I don't need to do anything and I wouldn't be charged. I was charged the following month. Being busy, I just let two more months pass and was charged x2.

JustFab has been jerking me around with my orders!!! It's always a waiting list with them!!!! 6months since I've placed my order and I still haven't received it!!!! I've been told 26times that my order is on back order and that I can pick a free pair of shoes for the inconvenience but that too was a lie! So far I still haven't received my order nor a refund.

After over 2 months of emails and 2 faulty items and 2 pairs of boots with absolutely awful quality and sizes are completely wrong. JustFab still refuse point blank to comply with the Sale of Goods Act by refusing to refund faulty items making me exchange and then fail to send the exchanges and proceed to ignore all communications.

After some negotiating, Justfab agreed to do a one-time refund for the $39.95 member credit that was charged.

Don't be tempted. They will offer best products to get you onto their VIP membership, then start taking monthly amounts from your Paypal account and nothing is ever available in your size. If you do order something the quality is rubbish. If you return it they never receive the items or recredit your account. They refuse to do so and you have to call the Philippines and pay for calls where they ask a zillion question and put you on hold when all you want is to cancel and get your money back. I am usually savvy about these things and this took me by surprise - it is such a complete scam... Don't Do It!

Kudos to justfab for resolving my problem in 3 days!! I was charged for a month I did not want and when I called and spoke to Miguel he said he would cancel my account and said I would have a refund it 5 to 7 days but I got it in 3. I also received an email from Clarisse stating the same and they held true. I would even consider ordering from them again. After reading some of these reviews I was skeptically but they did what they said !!!! Great customer service !!

Just got charged after I clearly tried to skip this month. Their button wasn't functioning properly and I get the charge. I wanted a refund but apparently the refund would be impossible because they change it to store credit, which is quite possibly the most ridiculous thing I ever heard. They can take your money but they can't give it back. I am cancelling my account and never making the mistake of ordering from them again. And I am going to make sure everyone I know is informed about my experience with Justfab. Just total bs.

I recently ordered boots online from JustFab website. I signed up for the monthly membership because I figured this was a good deal. I received the boots and they did not fit. I tried to return them on the website but was told I had to contact customer service on the phone. I looked online to see if maybe I could just exchange them for a different pair of boots and every other boot, that was in my size, was sold out. Now, there are about fifteen different boots that they offer; however, my size was sold out. When I called, I was put on hold for 45 minutes. Now, I figured they might be busy but 45 minutes to just return is ridiculous. The first lady I talked to would not tell me when they would replenish their inventory of boots. She told me that I could get something else on the website like a purse or clothes. Why would I want something else when all that I wanted was boots? Now this lady was snippy with me so I asked to talk to a supervisor. I was put on hold again.

I borrowed a pair of shoes from my friend in July for a bachelorette party. Needless to say the shoes were ruined after a weekend in Vegas. I decided to buy her the exact same pair of shoes instead of giving her back the ones I had destroyed. I bought the same pair off JustFab and thought I was done. I have been getting charged $39.95 per month August, September, October, November, and now December. That's $199.75 they have charged me till now and I haven't even bought anything! When I phoned, the customer service representative went through her spiel and told me there was nothing I could do and that I had accepted the terms and conditions on their website.

This company is a scam. Their products are made with cheap material hence the price and they just scam you for the £35 per month. If you wish to go into the monthly payments and think you will opt out easily think again. Without having a free number to call for cancellation, you can reach no one through the telephone and when you do get through no one assists you properly. Poor customer service. Would not recommend at all.

I'm writing this as I sit on hold with "customer service". So far it's been 47 minutes of nothing. I have been a member of JustFab for almost 4 years. Not because I love shopping or the experience. I have been stuck with them because I can't cancel my service! I have to make sure I skip every single month and God forbid I don't skip like this month. They normally send an email on the 1st of every month. I did not receive an email this time so I completely forgot all about it. They took out $39.95 today, my mother's bday of all days!!! I'm not sure why this month was different than any other. I am so tired of this scam of a service and hopefully today I can cancel and be rid of them! I regret ever signing up. The boots were subpar! The purse smelled! I haven't made not one single purchase since my first. Good Riddance!

I have a JustFab account and was recently charged for a credit that I did not want. It must have slipped my mind because I am usually extremely diligent in skipping the month. I spoke to a customer rep. who refused to make a refund for it. I was surprised by this practice because other subscription services, such as Jewelmint, will gladly make a refund for unwanted credits. I am still a loyal customer of theirs because of that. The minute I can get rid of this credit, whether by begrudgingly buying something I don't want or having the bank refund my money, I will close my JustFab account. I can't believe that a company would so readily alienate a customer just for the sake of holding onto my money. Instead of keeping me, I will never look at JustFab again, and I will have nothing good to say about them.

It's getting frustrating with the monthly hassle of closing the account. I can't afford the shoes on the website and I really want to cancel but have no idea what to do cause they took money from me in November and I still don't have it back. Customer service is the least helpful even when I try to re-budget and splurge for my birthday. I couldn't even use the credit I had towards the cyber Monday deal of two shoes for 49.95, I can't afford this! They won't refund my money and as a college student I just don't have that kind of money, not when I have to buy gas and books soon enough. Someone help me please?!

I am so angry and upset. I ordered one pair of shoes and I didn't sign up for any VIP membership. I had 105 taken out of my account without me knowing. I can't cancel it because they keep saying that I have to give my account number which I don't have. I am going to the police about this because this is a pure scam and I need my money back.

My wife bought 2 pairs of boots from this company a couple of months ago. On first wearing, the heel on one snapped. Emailed their customer service who completely ignored her. She then emailed telling the company, telling them she no longer wanted to do business with them, again ignored and 35 taken from her account. She has now emailed them 3 or 4 times and each time gets the automated acknowledgement but no other response than that. This company appears to be a con that is only interested in taking money and not honoring their obligations. Have stopped the payments through the credit card company and have raised a dispute. Am about to raise a complaint with trading standards and considering a claim through the small claims court as the next course of action. Would strongly recommend having nothing to do with them and warning anyone you know.

I have had numerous issues with Just Fab recently. I have tried to skip months and have issues doing so, which meant I would get a charge put on my account anyway. I downloaded the Just Fab app thinking that this would make the process of skipping a month easier and it has yet to be any easier. This is the THIRD time I am having this issue and it is nothing but a complete headache! I called Just Fab today to let them know about my issue and after telling the woman I wanted to cancel my membership altogether because of these constant issues, I was hung up on. Awful customer service! I will never order from here again.

I was charged a membership fee last month on the 8th in the amount of $39.95. I called at 11:30pm and waited 20 min. for a rep. to help me. Finally get through wait another 10 min. while the rep. issued my refund. Finally the refund was complete and I would receive in 5-7 business days which is ridiculous and membership canceled. I just checked my bank account tonight and same issue!!! Call again, on hold for 20 min. and received refund and promised I would not be charged again. I'm calling my bank tomorrow letting them to flag Just Fab for unauthorized charges to my account and this is a SCAM! Besides the fact that their shoes are CHEAPLY made! Disgusted!

It says have $10.00 store credit but when i check out it won't let me. How do I use my store credits?

JustFab responded quickly to my review and refunded my money. Thank you.

So of course I heard about a new cool cheap website to buy shoes. Well first don't expect to get anything that looks like the pictures. Horrible quality! I bought two boots - both came in DIRTY and rubbery like rain boots. It was incredibly ugly. Next I had to call to order for a return shipping label to be emailed to me. The lady kept refusing to accept that i wanted to return it and wouldn't take no for an answer!! After 10 minutes of thumbing down THAT "I'M RETURNING IT, STOP HARASSING ME," she finally cooperated. Next on top of that I asked to cancel my subscription because I was unaware of being charged money every month for a "stylist". Still the lady was being extremely annoying and still wouldn't take no for an answer. I had to tell her, "look, this is not how you get customers to stay by harassing and annoying them. Just accept it and leave it alone." I said "this just makes me want to tell everyone NOT to order from this ridiculous website." So after I return it tomorrow, let's hope I have no trouble in getting my money back. OH YEAH, they wanted to charge me 5 dollars to return even though it's free exchanges? I called her out on that one and she's like, "as a courtesy I will not charge you 5 dollars at this time." This company is a joke!

The "$39.95" a emphasis really makes you feel like you're getting a good deal -- not! The shoes are cheap and flimsy! You can spend the same amount on better quality shoes on sale at Macy's, seriously -- and good luck trying to cancel your membership. It's a horrible experience. Also, on two different occasions I was still charged after requesting, "Skip this month". I called customer service and they did...nothing. They told me I must have done something wrong. I've been with them for over 2 years, I think I know how to skip and month.

First time I order and I'm very satisfied I'll order more and more.

My daughter has tried to cancel this membership, even getting confirmation of cancellation but continues to be charged the fee. She was not aware in the beginning that it would charge monthly and when she saw the amount charged the first time, she attempted to cancel. That didn't work so she cancelled again and has still been charged even after cancellation.

In November, I called to cancel my Justfab account. It took 2 people and 3 different phone calls because of us getting disconnected and a 20+ minute wait time. As a result, I was informed that my account was cancelled and my money was refunded. Today, December 7th, I woke up to find that Justfab collected a fee again. I called and immediately asked to speak with a manager. The representative did not want to transfer me, but after I insisted more than 3 times, she did. The manager was rude, once I told him my situation it seemed as though he did not believe my situation, he kept making little snide remarks, but eventually refunded me my money. I will never do business with JustFab again. Their customer service is horrible.

I always saw commercials for this and never thought about going on it until I was looking for a certain type of boots. It said if you join VIP when you purchase your first item, then you get it 75% off which sounded good to me so I did it. I was completely aware of the VIP membership guidelines but I knew I wouldn't be purchasing monthly and was just going to cancel after my boots came. I skipped the first month of my membership seeing how all I wanted was the boots I had ordered.

I was signed up for the VIP program a few months ago when I got a great deal for buy one get one free. The boots took a few weeks to get here. The first pair was too small for me, but I figured it wasn't a big deal because I got the pair free and could pass it on to my cousin. The second pair fit but, after the second wear, the zipper started to warp and now will not close. Each time I've called, I am not able to stay on the line because they put me on hold each time for too long and I have to give up. This month, the "skip this month" button has disappeared from my account and, as I can't get a call in to cancel. I can assume I will be charged for this month as it is now the 6th. It would be much easier if everything was convenient and on the website and the so called "customer service" actually answered their phone. Now I'm stuck in limbo with useless boots and an upcoming credit that I don't want to use on boots that only last for one wear.

My girl purchased a pair of cheap boots, for 14.95 what deal? Not. A month later they're charging us $39.95 for VIP membership. WHAT! I was upset, called my bank then called to cancel everything A.S.A..P. One good thing was they understood after I yelled "$39.95 a month are you crazy!!" Then I canceled everything and threatened to call my bank or return my purchase & I wanted to cancel the VIP membership NOW. I was told no need to return anything & cancelled the membership and was told that my 39.95 would be refunded in 5 to 7 business days... What a scam. So keep an eye on any charges on your account & dispute them ASAP. JUSTFAB, shame on you. My girl is weak when it comes to shoes but I'm no idiot.

I can't seem to reach a person on the phone number provided. No one is responding to emails. They say you can cancel at anytime but I don't see how! Most frustrating service I've experienced in a long time!

The justfab.com web site has been down for a few weeks now. I would like to cancel my VIP subscription at this point because I am going to continue to be billed by a company which seems to no longer be in business. There is no communication or correspondence to customers regarding this. I would like the correct customer service number to call to cancel my VIP subscription.

I needed to cancel my membership. I tried to call customer service, but my waiting time ended up being over one hour, and no one has time to wait that long. When I did get in contact with someone, they hung up when I mentioned I wanted to cancel my membership. So now I'm still trying to cancel. Fix it. Customer service is severely lacking.

So I purchased a pair of boots back in the middle of November because the price and the style is just what I was looking for. I received a pair of shoes about 5 days later (I was very excited that they came rather quickly). My excitement quickly wore off because I received the wrong shoes! I called customer service immediately and followed the instructions I was given. The rep was very apologetic and assured me that as soon as I dropped the shoes off at the post office, my boots would be expedited and I would receive them a few days later. I was willing to give JustFab the benefit of the doubt and allow them to correct the error. I was a little perturbed that 5-6 days later I still had not received my boots (I was told I would get them 2-3 days later).

I got a pair of boots for $15. In order to eliminate the shipping cost I ordered another pair. When I received them i found that the one with huge discount was damaged/scratched with a visible mark on the upper/ instep. When I called to return both of them because the overall quality is not as good as I expected or I saw from the picture online, the operator wanted to charge $5.99 each item as restocking fee. Eventually she said she would only charge for the item with no real quality issue. Don't buy their shoes if want to have regular quality. Their shoes are like H&M shoes and have similar price than retailers. I would rather try them on at the store and see the quality and make informed decisions!

I called Justfab this evening to try and cancel my membership. I just sat on hold and finally gave up. There are a couple of reasons as to why I am cancelling my membership. First of all, their products are inferior. I have a pair of boot that have dirt and small gravel beneath the sole of the boot. I seriously can be walking around in my office and all of the sudden, there will be dirt and small gravel in my boot. What a way to save $. My second reason for cancelling is that I am tired of having to skip every month. I would just like to cancel my membership but cannot do so without talking with someone. Called tonight and sat on hold for over 20 minutes. There was music, but no notification of how long I would have to hold. Just could not stay on hold any longer. Tried to chat with Justfab and the person told me that they could not cancel the membership for me.

What happened to my refund? I have called twice on it and was told to call my bank! My bank said nothing was issued!!! I bought boots and they came--I loved them! Then was charged a monthly fee! Did not authorize it and now no refund??? When I called a third time they said they have no record of my acct--how convenient! WHERE IS MY REFUND???!!!

I ordered pair of boots on the 4th of September at the time and because it was my first order, I got a second pair of boots for free. I wanted them quite quickly so paid extra for the express delivery within 5 days. One pair of boots arrived 4 weeks later. As yet the second pair have never arrived, I contacted Justfab by email as I actually wanted to return the boots I received, but was concerned they would need both pairs returned. I also wondered if I would ever see the second pair. I got no response, so I send another email and another and another. I then tried to call on my hour long lunch break but by the time my lunch was up my call had still not been answered. I called again and managed to get through to someone. At this stage, all I wanted was to cancel my account and have the money which was on credit refunded to me, as I have no intention of using Justfab again. I was put on hold while she spoke to someone about the missing boots. 15 minutes later I had to hang up, as I had to get back to work.

I ordered 6 pairs of shoes on 11/14/2014 on 11/19/2014. I received 3 of the 6 pair. I never received my tracking numbers because, get this, their system will let you update your credit card information but "glitches" when you update your email! So yes everything everyone says about them using unethical tactics to screw you out of your money IS TRUE! And yes, the "skip" button does disappear from time to time! Anyways I have to call to get information on the rest of my package. I was told that it was scheduled to be delivered the same day. Didn't receive it, so I waited till 11/21/2014 to call back. Again the rep assured me that it was in transit and would arrive by 11/24/2014. Guess what, didn't arrive that day either.

Absolute DISGRACE JustFab and Paypal. After one purchase in February, every month thereafter they took £35 a month out of my account. I rang them, they refunded three payments and told me to contact Paypal for further refunds, which I did. Initially Paypal ensured me I would get all 9 payments back but then changed their minds and said I could only claim two due to time lapse. Therefore JustFab owe me 4 x £35. I did not receive ANY emails at all from JustFab EVER - not the skip email nor email of any description. Therefore it is breach of contract. To say I am upset is an understatement. JustFab and Paypal, I am disgusted in your practice and I will spread the word and take this further.

I logged in today to make sure that my account is not charged for December. All of the instructions state that it is very easy to skip a month on the VIP membership. Just go to your boutique and click the "Skip a month" button. However, there is no such button available. I had to return my first purchase because the boots did not fit. They were nowhere close to what they showed on the photos. The photos showed the top of the boot about 2 inches below the knee on the model, I am 6 feet tall with long legs so I figured this would be fine. When I received the order the boots were about 1/2 covering my knee cap and were very uncomfortable. I called customer service to return and then I was informed they would charge a restocking fee. Nowhere on the receipt does it say anything about a possible restocking fee. It simply said Returns are FREE And easy. If there is a restocking charge, this is NOT FREE. They were willing to waive the fee, however when the item returned they still did not give me a full refund.

This was the worst online ordering experience I've ever had!!!!!!! The WORST customer service EVER!!!!! They charged my credit card after canceling my order over 5 times in 2 weeks!!!!! Customer service would hang up on me when I called to ask them to stop taking money off my credit card!!!!! I had to cancel my card and order a new one just to stop these degenerates from charging me again!!!!! I still don't have the money in my account!!! They are a ripoff and treat people horribly! Do yourself a favor and save yourself the grief and DON'T order from Justfab!!!! You will live to regret it!!! I paid 130.50$ ... expensive lesson!!

I ordered a pair of lovely boots for my daughter (size 4), they came and she couldn't fit her foot past the ankle bit. I returned them and had to get a size 5.5. Even these are snug and uncomfortable. My daughter is a size 10 in clothes so hardly has large ankles. Also I was a vip member without realizing. I used my daughter's bank card to pay for her boots then a month later they take out £35 monthly charge. I rang and explained I wasn't aware of being a member but it was my daughter's bank card and money, could they refund the cash to her. They said they couldn't but could give me a member credit as a refund. Now I've tried repeatedly to use the credit but there is now no button for me to add to my bag so I can checkout.

The main issue is that today JustFab took £35 from my account, although I hadn't purchased any items. I did not receive a 'skip the month' email either, so this money has been taken without authorization. My money has still not returned.

BUYER BEWARE. So it turns out you can’t exchange items purchased online in the store. It has to be shipped back which is bs. So now I must either pay a 10.00 fee for an item I won't be receiving or wait 2 weeks from the time I ship to receive my new size. WILL NOT BUY HERE EVER AGAIN. VERY DISAPPOINTED. I NEEDED THOSE SHOES FOR THIS SAT.

So I joined up a few months back for a deal JustFab did of 17.50 for any shoes. Anyway once I bought my shoes I had to then left the account. I was a 'V.I.P.' member and I didn't realize that meant they would mean 35.00 a month would go out. Anyway I logged back on and had three credits which I never wanted to use and had no clue as to what was going on. Also they took the last 35.00 out of my bank which I needed for something much more important than shoes. I then took the time to ring up and get a refund and cancel the account. After 45 minutes of 'I'll need to ask my supervisor' 'we can give you just 35.00' 'I'll need to ask my supervisor again.' I finally got my refund and was then asked to keep my v.I.p membership for a further 10 minutes. Once the operator finally got the message I didn't want to keep she said she'd cancel it. I was happy after that.

Look, I don't know where to start or if this is even the right forum but I need to be heard and Justfab are not listening. It's not a big deal what I'm asking them for yet resolving any kind of issue big or small and having them take accountability for anything is like pulling teeth. I'm sorry, but the people who claim to provide customer service offer nothing of the sort. I'm not sure what's more irritating, the fact that they charge a premium number so you can go around in circles with one of their robotic highly scripted advisors (you can tell, don't even believe the corny words coming out of their own mouths, cringe worthy!) or the fact that they refuse to take accountability or make any exceptions for unhappy customers. After spending an hour (during my work hours) on the phone with this advisor and going around in circles over and over again about what I was asking for, we FINALLY got my issue resolved. So I THOUGHT.

I ordered from this website about a month ago. I was informed this was cancelled so I asked for a refund. Naturally they have been giving me the run around and will not process my refund. Now I spoke with Tricia from their "support" team and they are saying they can't find my account using my email (from which they contacted me to inform me my order was cancelled) or the order number which they provided. What a shady business practice.

I didn't realize that I would be charged a monthly fee of $39.95 when I placed my first order with JustFab. I was told that I was emailed a reminder to skip a month. I didn't know I was in a monthly service to begin with AND I get so many emails from JustFab, it would have been easy to miss! I sent an email to customer service questioning the charge and the response was "They were unable to resolve the issue without speaking to me". When I did call, there had been another $39.95 charge to my account. I was told they would only refund one of the two charges. I couldn't believe they wouldn't refund my money when I haven't purchased anything else. I was told I have a credit for a future purchase. I canceled my VIP Membership but was told if I didn't purchase something before I cancel it, I would have to pay the difference in the price. After this experience, I don't want to purchase anything else. I guess the next step will be disputing it with my credit card company.

So, I ordered a few pairs of boots about 3 weeks to a month ago. They arrived in great condition, on time, nice packaging etc. Unfortunately, when I tried on one of the pairs, the right foot was completely out of whack on size. I wear a size 7.5 and this boot had to have been at least 2 sizes too small. My heel was nowhere close to fitting in this shoe. So, I simply gave them a call, was told I would receive a return label to my email within 10 minutes and I could just send it back. Well, that entire day, no return label. Gave them a call back, they apologized, and this time managed to have it sent over. I was told that once they see the product in transit, they would send out my replacement product. So, as of today, it has been 13 days, almost 2 weeks! since I sent the product back and still nothing. Gave them a call today, and they told me there must have been a "glitch" and that they never sent the product out. They told me, they would send it out latest, within the next week, then I should expect another 7 to 10 day wait for the product.

Tried repeatedly to order from this site and it wouldn't complete my order. Then I find out they have charged my card over 6 times for the same pair of boots! I called JustFab 800 number and they can't even find my name or number because I never made an account they say. Finally after 4 calls and many horrible customer service agents got all my money refunded to my account. I will NEVER shop this site. And plan on tell ALL my friends to never order from this company either. Worse online shopping experience I have ever encountered.

Please be aware of this scam. I bought gym clothes. They have taken money from my account and I have nothing to show for it. I am a student and that was the last of my money they taken. No food. No money. All thanks to this company. 44 is a lot of money to anyone especially a Skint student. I thought it was some kind of fraud from someone else until reading these reviews. I will somehow get this money back even if it takes months.

While yes, calling and cancelling was a little annoying as the rep will keep repeating "Are you aware of... ok I understand I'll proceed with the cancellation... however..." over and over a few times until they really do catch on that you WANT TO CANCEL. All in all it was about a 10 minute process. I just didn't want to be charged a monthly rate, but I still kept my "pay-as-you-go" non-VIP account with them.

So after you figure out that the small print states they are going to AUTOMATICALLY charge you $39.95 a month unless you remember to go in and cancel it every month, you find that the "decline boutique" button for that month's boutique is GONE! You can't decline the monthly charge because there is nowhere to do it! Checked back several times - not a page problem, the button is Gone! So, they grub up their $39.95 a month and give you a "credit" to use when you remember to come in and try to cancel the next month! Essentially, this is an automatic shoe of the month club. Then, when you do cancel, you MUST call them. You can't do it online. DECEPTIVE WORDING IN THE CANCELLATION AREA. Quote from their cancel area: "You are not charged until you make a purchase" and "No Obligation To Purchase." This caused me to think they had changed their policy and would no longer automatically charge monthly and that is why my "decline boutique" button was gone... I was wrong.

The boots were too small and of poor quality which I have not worn. I intend to return them now after they raided my PayPal account today for a payment of £35. I never bought anything else as I do not trust their sizes. I am totally disgusted in how they treat perspective customers!! Scamming them of money even when purchases have not been made. I initially was impressed with the website and felt it had a future but I think their time is quickly running out. If they are going to sign people up to a stupid agreement they should at least warn them at the being of the advert and word it as such. Because I certainly would not have bought the boots which were too small anyway for a size 6.5. Cheap 'n' nasty should be the name, not JustFab. DO NOT try and call them to get your money back, it does not work. I tried to get hold of them on a premium number which keeps you on hold for eternity which I gave up after trying 8 times. PayPal have cancelled the agreement on their side and are looking into this matter further. PayPal have told me I am not the only one and many many more of their clients are finding themselves in the same boat as me. Totally disgraceful.

I called JustFab on 11/6/2014 and asked if it was too late to skip the month because I forgot to log on and skip. He told me no because the payment has already been processed. Then told me it takes 24 hours for the refund to be issued. I called back AFTER the payment was processed and was told it takes 48 - 72 hours. He said he would issue a refund and cancel my acct. Just called today, it's been 7 business days, and the representative told me it takes 5-7 business days. THEN she told me that they already issued the refund and my bank is holding it and I need to contact my bank. I asked to speak to a supervisor because I've been told 3 different processing times and she basically told me no and she's sorry for the wrong info I was given in the past. I was so frustrated I just said okay and ended the call. Oh and they make it so hard to cancel. They give you a spiel for 10 minutes about all the great benefits.

Like many people on this site JustFab have been taking money out of my account. I have telephoned to cancel my account and have been told my money is not refundable as I signed up to the terms and conditions. JustFab need to review their website as it is clear to me I am not the only person this is happening to. Whilst trying to cancel many times, I was still trying to be sold the VIP Membership.

They provided me with the worst online shopping experience I have ever had. I was given a $15 order credit so I decided to finally give it a shot. Ordered a pair of boots, but ended up receiving a purse. OK, no big deal - mistakes happen. Called to exchange and the boots I wanted were out of stock so I had to call back. The next rep disconnected me. The next two times I called I explained the story again, only to be told after that their computer system was down and they flat out told me they could do nothing for me.

I got my boots I order yesterday and they do not fit. Left boot is smaller than the right. That is crazy. I tried to call to cancel my VIP membership. I had no idea if I do not skip monthly that I have to pay. Also on top, it is my husband's bank account and he won't be happy to be charged for a membership he don't want. So I was on the phone for like 2 hours and no one got my call. That is weird. I want to cancel the membership. You guys should email me asap. That is not ok to sell boots that do not fit and on top of all a membership you have to pay for. That is fraud. Even if you give the information about the membership, people do not have all time to get on and to skip it that is fact. Also on Top, I paid more for shipping and it show 2-3 days but did not.

I just had my boots delivered and they are AWESOME... stylish and sexy, plus appropriate for a mom of 3. I joined the VIP club and got them for under $20!!!! I will definitely be shopping at justfab.com again!

My daughter ordered a pair of boots a year ago from JustFab. She received her boots and then found out that she was made a VIP member and with being a VIP member they would take out $39.95 out of her account each month unless she hit "skip" on her account. Well, that didn't work very well. She hit skip the first month and they still took the money out. She called and after four attempts they finally gave her money back and closed her JustFab account. Well, this is what we thought. Today, ONE YEAR LATER, they took $39.95 out of her account without any authorization. She didn't order new boots, her account was cancelled. They are scamming people. Where do they get off taking money out of people's bank accounts if you don't have a membership with them. We have reported it to her bank and they are looking into fraud charges against JustFab. They stated that JustFab has many complaints against them for bad business practice and stealing money from people's accounts.

This JustFab business plan is built on deceit. I bought a pair of shoe from them in July. Since then they have taken £35 from my account every month. Spoke to someone who said I signed to the VIP membership and so I cannot get the money back. That's a total of £140 which they say they will not return to my account. Stop ripping people off and refund my money back into my account.

Words won't describe how angry I am with this company. They took money when they said they wasn't going to and said they have canceled my subscription and they hadn't. I had to cancel it through PayPal, luckily PayPal finally got my money back. Beware of this company, I don't know how it is legal what they do. Please don't use this company, use eBay or go to a local shop. Trust me it will save you a lot hassle.

I ordered 2 pair of boots in a sale that JustFab had. The total cost was $49.95 and then they charged my card for a membership due which was according to them to be billed monthly which they did not explain upon my first and last order. They refunded $38.94, I assume for the membership and I have talked to them twice and they said they would refund it and still today I have seen nothing. I feel like they are just scamming people.

At first it was very nice. However, I was not aware you had to pay and skip every month for VIP member. If you forget to skip, the money is charged and they will only give you a credit refund. RUBBISH. I did not give you permission to take my money. Furthermore, to cancel, you can ONLY call which means at least 15+ mins on hold. And then another 15+ min of the sales associates trying to tell you why you should not cancel. All in all, such a hassle, time consuming, tricky and just not good. I would like my refund back onto my card.

I did not purchase anything this month and you took $40 out of my bank account. Would you refund my money? I called the number on the JustFab website and it was busy.

I bought some items from them, went to checkout and paid. Next month took money out my account unauthorized, said I made an agreement with them. Absolute rubbish. Did not sign anything or send a confirmation email. Please be aware what they are doing is illegal. Anyone else this has happened to, please get in touch with a solicitor.

I ordered a pair of boots after being charged for the vip membership (which I did not know of till only recent). It has been almost 3 weeks since I placed the order and no one has gotten back to me about it, I have tried calling the customer server line but it never answers and I have received no emails to assist this. I wish to cancel my account as soon as I receive my order! Justfab is a scam of people's money!

They wrote me back on here stating they had made my account inactive. Upon logging in, it appears to be true. Sadly, the quality of shoes was great I just don't want their service anymore. The fact that I had to write on here for someone to honor my request is pretty bad, but it was resolved in the end.

I went to the website to buy a handbag yesterday, was not aware I joined anything. I was especially not aware that they charge a monthly fee? I can't always afford to spend extra money every month!!! This is not ok with me. I need to cancel my account as I have seen with several other people that the "skip this month" option doesn't actually work. I am recording every encounter I have this company and if I get charged, I will report you and take action. Thanks.

This company stole £35 out of my bank without my permission. You have to skip a month so they don't steal £35 a month off you, I did skip a month and they still took it...without my permission. So is therefore an unauthorized transaction....do not use this company!!

I have ordered from Justfab several times. When I needed help, the customer service representative was kind & helpful. I didn't select a replacement, but received a credit I could use on any order. I have never gotten a poor quality product.

I placed an order for two pairs of ballet flats on 10/29. When I received the package over a week later, the shoes were incredibly small and not true to size. I had to place a call and spend 30 minutes to receive a return shipping label for an exchange. I was told that they would ship my exchange as soon as they received notice for the tracking of the return. This did not happen. Over a week later, I called and they stated that the exchange item would ship this day. Almost 4 days later, I received an email notification that my package had shipped. It was the original purchase with the wrong size shoe!! When I called, again they reassured me that the correct size was actually shipping. The following day I received my order in the mail.

I had written a complaint against JustFab a little while ago. They gave me my refund and I had a credit on my account from before that which is why I didn't get them to cancel my account immediately. I recently decided to redeem my credit and had to give my new credit card info for the shipping cost. After I received my product (which was on time), I called JustFab IMMEDIATELY to cancel my account since I was still harboring animosity from my previous experience. The woman assured me my account was cancelled and let me know if I wished to come back I could be a VIP member ETC (their usual speech). Well, turns out they didn't cancel my account and I have a new charge of $39.95 from their company. This payment was NOT authorized as I had called to cancel my account and was ASSURED it was cancelled. I knew it would happen, I didn't even want to give them my new credit card info for this reason! They need to hire different people or retrain the old because nobody has any idea how to do/resolve anything.

I ordered goods on the 6/11/2014, paid for fast track delivery. Today the 14/11/2014 I have still not received it!! Called on the 11/11, 12/11, 13/11 and today the 14/11 and was told daily that my order would be delivered that day. Today I called and was reassured that my order would be with this evening....after feeling a bit p'ed off I decided to call the courier company (DPD) and lo and behold!! they have not received my order as yet!!! I decided to call back and got through to someone called L?? is that for liar?? I demanded to speak to a manager...was put on hold for nearly 5 mins to hear the same person say, "hello my name is Isabel and I am the manager." Yeah right!!

I was told about this site thru my aunt who was doing some Christmas shopping so I decided to check it out. I set up an account and after placing my order, I learned that I will be charged every month for the VIP membership if I don’t cancel. I cannot afford to pay monthly as I am a full time student. I thought this was a pay as you buy kind of site. I am very disappointed with this. How do I change this?

I have ordered a few pairs of shoes; they came in and were just awful... uncomfortable and badly made. Same experience with the clothing AND the handbags I purchased!!! Then, when I realized I am being charged each month with 'credits' that I don't want, I have to call literally 5 times to actually speak to a customer service rep who insists that I keep my membership to the point where I have to hang up and try again!!! DO NOT WASTE YOUR TIME/MONEY!!!!!!

This site will take money from your account every month unless you 'skip' that month in the brief time frame they allocate, and they will not give you your money back. They will turn it into a member credit, which for some unknown reason cannot be converted back into money. They also state that they email you reminders to skip this month, the only email I received was to say that they had taken £35 out of my account. When you do try to cancel your account they just keep trying to tell you how amazing the 'VIP' service is. At the end of the day do not trust a shopping website where you have to call them to cancel your account. Biggest scam going.

I have only just found out after making one order that this company has been taking payments from my bank every month! They are now refusing to refund my money (no further goods received) and I am now having to contact my bank and report them for fraud!! Please DO NOT ORDER from these people.

After waiting for my boots to arrive in the mail, I had finally come home to a huge box on my steps. This has not been my first purchase from Justfab, but it will be my last. Sure, the cheap prices make it easy to try out a new style. But is it really worth it? Every pair of shoes I have ordered from them have fell apart within days or hours of wearing them (I am not heavy on my feet). The said boots that I bought were extremely tight, especially on one leg. I thought that that was normal and maybe they just needed to be worn. Well, a few hours later my left foot and leg were killing me. After taking off the boots and upon further inspection I have seen that it was THE WRONG SIZE! They sent me 2 different sizes! Not only that, but the right boot was about 4 inches taller that the left. The next day I called customer service and canceled my membership. I am SOOOOOO done with this company. Did not offer to refund me my money or send a new pair or anything. Gross.

My wife and I noticed a charge for $39.95 for some monthly billing subscription my wife inadvertently (or through deceit) signed up for when she placed an order. Now I'm on the phone and they're refusing to stop the automatic billing or credit the money back because my wife is not here with me. I've verified everything. Apparently their business plan is built on deceit. After spending about 30 minutes on hold at various stages, now I've finally convinced them to cancel my account. What a pain in the rear. The customer rep would NOT shut up about losing benefits from membership when all I wanted was a cancellation. Avoid this mess of a company.

Cancellation #: 3067827 - Thank you, after a bit of a struggle, I'm glad to report that my case/situation with JUSTFAB.COM has concluded and is settled to my satisfactory. Persistent Pays !!!!

I just found out that I was being charged £35 every month. I didn't choose to be your VIP member while I shopped for the 1st time with you. This is a trap and I only just found out from my bank statements and this has been going on for the last 4 months. I would appreciate if this would be refunded ASAP and all future payments be stopped.

This site/company is FULL OF **! They announce a buy one, get one free for $39.95 and when I went to their site, they even gave me a $10 coupon. When I was shopping for boots, the original price is $69 but with VIP price it shows that it's only going to be $19.98. So I was going to buy 2 pairs. When I was about to check out, I was going to be charged with full price for the other one because the 50% was only good for the first item. I called for customer service. I was given some lame explanation about how I didn't understood the promo! I would never waste my time or money for this scam!

Don't be tempted to order from the Just Fab. The shoes are horribly made and the company rips you off. They send a call tag if you need to return, however, they never actually credit your card back. I just had to close my account, and report them as making fraudulent charges on my account. KEEP AWAY from just fab!!!

JustFab reached out to me via Consumer Affairs and refunded my account. This was very much appreciated and I am happy they were proactive. Now, I hope they resolve this issue from happening to others in the future. Thank you, Just Fab for correcting this problem for me. I appreciate it.

I joined around 2011 and at first, I was quite delighted by the styles of shoes they offered and very happy with the customer service. They had most of the styles of shoes that I sought out. Also, when I called them with a concern, I spoke to a well-spoken agent who was quite accommodating and even gave me credit for a faulty pair of shoes with no requirement for a return. I was pleased with this program. However after a few orders, I noticed that all of the shoes and bags that I ordered began to fall apart within a few months of use. In fact, one pair actually ripped in half when I got a strap stuck on something while walking. The latest disaster was a pair of boots which I tried on for the first time, whose bottom sole detached from the rest of the shoe upon my stepping into it.

I bought a pair of boots online. I was unaware that I would become a member and subject to a monthly fee. I have called customer service and never get an answer, only to be put on hold for up to 30 minutes. I want my acct with them cancelled. I am disabled and cannot afford a monthly club fee. CANCEL MY MEMBERSHIP PLEASE.

I wanted a new pair of boots for winter. I ordered them and wanted to cancel my account right after. I don't have the time (or money) to be billed monthly or to remember to come back and skip a month. After waiting 60 minutes for a customer service rep, I was hung up on when I said I wanted to cancel my account. The live chat was also useless. If a company is going to make their customers sign up for a crappy membership, the least they could do is make canceling it easier!!! Absolutely ridiculous, horrible experience. I will definitely make sure all of my friends and family know to never use this website. ALL I WANT IS TO CANCEL THIS AWFUL ACCOUNT!!!!

I think JustFab is absolutely RIDICULOUS. Their concept of "VIP member" is extremely misleading. If I could, I would tell anyone out there to never join their VIP regardless of how much sale you get. Charging each month onto your credit card as a consequence of not "skipping" the month is terrible. The BAD part is that you can't even skip ON THE day of..... must be before. On top of all this, their so called 24/7 hotline NEVER answers. I called many many times, on hold for 30mins+ each time, and STILL NO ONE answers. I cannot express how much I hate this website, I will make sure ANYONE I know never EVER buys from this website.

I skipped this month just like you're supposed to and was still charged 39.95. I contacted the company, still no reply. I will be pressing charges for fraud if this issue is not resolved.

I purchased a bag from JustFab in September and it was BEAUTIFUL! With the VIP membership you have to skip a month or call and cancel your membership if you don't want them to charge your card for the month. I skipped the month of October but for the month of November, there was no option to skip for the month!!!!!!!! I called to try and cancel my membership and was on the phone for about an hour before I hung up! My money was taken out of my account or I will file a dispute! Too disappointed in JustFab and if I don't receive a refund, I will spread the word like a WILDFIRE! I need a response from them ASAP!

I didn't know I was being charged every month, I just realized and I tried to skip the month on the first and it wouldn't let me. I am not old enough to put money into the card account and I didn't realize I was being taken advantage of. I really need the money refunded as soon as possible, or else I will be overdrawn and in a world of debt.

I am still sooo very angry!!!! Every month I call to cancel my membership and they never complete it!! This is unbelievable!!! I just received an email saying that I got credit this month!! I DON'T WANT CREDIT!!! I WANT TO CANCEL MY MEMBERSHIP!!! I don't feel like wasting my money on their shoes! These people don't understand!!!! Don't be fooled like I have been for the past year!!

I bought a pair of boots with JustFab in 2012. Since then I have been charged several time for not cancelling their monthly skip option which I was unknown of. I tried to get refund in 2014 but apparently the money was sent to their JustFab funds and they are unable to return my money. On top of that when I was not happy about it, the customer care lady says I can report to my bank and make a fraud charges against JustFab company. I was very unsatisfied with whole experience with JustFab, and truth I have been Robbed.

I wasn't happy having to call every time some shenanigans or other happened with my account after I joined in late 2011 to begin with. But after the third time calling to get my month skipped because they still charged me even after I skipped, I canceled my account with them altogether. This was in June of 2013. So if I canceled in June, why on EARTH am I getting charged for a credit over a year later? And after reading other complaints, wouldn't you know that I, too, don't actually have email confirmation of my cancellation? I remember them confirming over the phone, and I logged into my account to see that I was no longer a VIP member last year, plus I don't have any order history (for credits or purchases) since 2013, so I was satisfied. HOWEVER, I just logged into my account to see 1 member credit and my status listed as VIP again.

Originally I ordered 2 pairs of boots. Once they got to me not only was not the correct size is but the boots wed because apparently one of the other pairs was $20 more and I wouldn't let them charge my credit card so they did not contact me - no email, no phone call, no nothing - saying my order was canceled, they just kept my money. Not only did my boots not arrived but my order was canceled because apparently one of the other pairs was $20 more and I wouldn't let them charge my credit card so they did not contact me - no email, no phone call, no nothing - saying my order was canceled, they just kept my money.

JustFab is not a horrible site, and their shoes are fairly good looking. HOWEVER you are pretty much scammed into starting a VIP membership, with fine print. Which by the way you will be charged $40.00 a month for. This is a shoes of the month company. After a few months these charges add up. I attempted to cancel my account but instead ended up confused because their customer service does not speak English. If you want your money back go to the better business bureau and call your bank. DO NOT BE SCAMMED. I have still not been able to cancel my account, these people are crooks.

This has been by far the WORST experience of my life! JustFab has no idea how to run an ethical business. They screw over so many people without thinking twice about how they are treating their customers. I ordered two boots back in September when they were running their buy one get one free special. I received the boots to find out the warehouse had screwed up and sent me the wrong color, brown instead of grey. I called JustFab immediately and the lady I spoke with told me I would be receiving the grey ones and all I had to do was send back the brown ones. Well, I did my part and they did not do theirs. I sent the boots back to them, which was a complete inconvenience for me because I live in a small town where the closest post office is miles away!

I signed up with JustFab because they had cute shoes. They have a lot of selections so it's not hard to find something I don't like. The quality of the products are pretty good. They last me for a while and they don't break down on me. They are excellent.

I placed my first and only order with this company right before a vacation. The shoes didn't come on time and so the package was returned to the sender. I waited for the refund to be posted to my account (as with most reputable businesses, when they receive a return, they post a refund) and it never came. I have called NUMEROUS times to get this refund processed. One customer service agent told me they would process the refund. It never came. The next time I called, the customer service employee says "we have already processed it" or "your bank has the money"-- no, they don't. I have gone through my bank now and ensured that the refund was not processed and now I am in the process of a dispute! I had to change my credit card number to ensure no further charges from this company! Total disgrace -- DO NOT USE YOUR CREDIT CARD WITH THIS COMPANY!!!

JustFab is not a hard system to manipulate. I've been a member for at least two years and I like the selections and suggestions that they give. Although for a while there I was forgetting I was being charged. I bought quite a few handbags a couple of months ago and then a couple pairs of shoes. Most of the time I'm happy with them. Occasionally I'm not as thrilled about it. For instance, heels may be not attached appropriately or the fabric has issues not being tight, so I take them to a cobbler to get it tightened up. But I figure it was 40 bucks.

My experience with JustFab is pretty good overall. I don't have any complaints right now. I had one issue but they took care of it. They rectified it the same day.

Yesterday I checked my bank account and see 3 transactions from JustFab. I had 3 accounts and never bothered canceling then since I ended up getting new card information. Well I hadn't been charged in months since that card wouldn't work - then all the sudden this month they obtain my banking info and charge me. When I called to cancel they said it can't be refunded and it would be a credit. Well I didn't expect to be buying $95 worth of shoes and don't get paid till Friday and this not only made my account overdrawn it will charge me extra for each transaction. Then you have to go through an extensive process of them trying to keep you on your membership. Then on top of it all when I asked about using the credits that I'm stuck because I wanted to make sure I don't get stuck in a membership again I was told I would want to call and order through them to avoid this... especially after the 12 minute wait I went through to talk to someone just to find out I can't get a refund.

I was in my home country for 10 months and cannot call justfab so instead I emailed them to cancel my account but no responses until it reached 210£ deduction! i came back to UK and ask for a full refund as the quality of the goods they send wasn't good at all! so i tried to chat to the members of the staff and ask for a refund yet they wont give my refund back! I wanted my 210£ in my account as the items went back to your depot already!

I have tried multiple times to reset password and receive reset emails hours and days later. Tried call the company and was told I had a 7-minute wait. I waited over 30 minutes then sent an email. Still no response. I have multiple credits sitting in my acct I can't access. I may just have to file a complaint with the BBB to actually get somewhere.

I decided to buy from JustFab originally because they had a buy one pair and then you get the second pair free for your first order. It really appealed to me and then it was like "wow more shoes." Looking for the style of shoes is much better now. Right in the beginning, it was really hard to see any shoes that weren't part of their boutique. But now you can search and you get to see a lot more of them.

Don't bother with this company. This is what you get when you ask for a return. If you return items never worn/never opened they charge a restock fee if you don’t want to be a JustFab member anymore. Also they promise return labels and never send them. When you email they have a standard answer of:

I wanted some boots and saw this site. I had to create an account to order these boots and was informed after I placed my order that I was a member of the VIP crap that I was going to be charged every month if I didn't skip by the 5th! I DID NOT know this until after my order was placed! I cannot afford to be screwed out of money every month if I don't SKIP a month! I hardly ever even look on my computer! I want this membership thing canceled right now! Y'all take advantage of people!

I have been a member of JustFab for three years and I like getting good deals on shoes. I saw a pair that I really liked and they were half off. There were a lot of styles to choose from, it was convenient and fun. There are special offers like half off, 70% off and it’s really good deals. My last purchase was clothes and that was six weeks ago. The quality of their items was very good.

I've been a JustFab member for about three years and I like the selection and the points to get free things. I was able to take advantage of the point system and also they have from time to time the buy one, get one or buy one, get one half off. I chose JustFab because of their price. They have lots of different things to choose from. I purchased my favorite heels two months and the quality is very good. Have not had any problems with it.

Upon making a purchase from this Company you are given the option NOT to Subscribe. However, you will find that the following month your card is automatically debited a further £35 without any authorization from you. REPORT THIS TO YOUR BANK AND CANCEL YOUR CARD. This is the only way you can stop this from happening. JustFab will tell you that if you Skip a Month between the 1st and 5th of each month you will NOT be charged. YES YOU ARE!!!!! DO NOT BUY FROM THIS RIP OFF - SCAM - COMPANY. YOU WILL REGRET IT.

I have been a member for two to three years now. I like the opportunity to buy shoes every month. There’s a lot of variations and styles, and I know what the prices are before I even start looking. Also, I love the buy one, get one free offer. My last purchase was two months ago and I bought a pair of boots. But my very first purchase is still my favorite purchase. Bought a pair of booties and they’re still my favorite JustFab buy. I’ve recommended JustFab to quite a few friends.

I joined Justfab mostly because of their prices. I've not been lucky with shoes. It's not easy for me to find shoes that I want but finding purses is easy. What I liked about being JustFab is that if I like I can get some things. I have a whole month to look at what I want. When I first received my boutique, I have days to look at it before I can skip the month. Sometimes I just leave it alone because I don't lose the money. I can always go back and look for something to buy with my credit. The items from JustFab are really good quality for the price. It's comfortable. JustFab is fabulous.

Upon posting a highly negative review, it seems that JustFab customer service pulled it together, and solved my issues very, very fast. In the end, I am happy! Although quite some time was waisted from both JustFab's and my side, in the end I got back what I did not want to pay initially. I recommend everyone to try resolving issues online, because a written agreement is always a lot more clear than conversations with tele-sales people over the phone.

I first learned about JustFab from a Web ad a couple of years ago. That was at a time when I was starting to expand my accessories and I really liked their selection. They had similar programs with Shoe Dazzle, but I definitely preferred JustFab’s selection. My favorite part about being a member is the customized selections. I’ve also taken advantage of special offers, such as the seasonal flat shoes for free. I just pay the shipping on them. I’ve done that a couple of times.

I would like to personally thank Clarisse at JustFab for resolving this matter. I never thought it is possible and it could happen. I was so amazed by the result. My voice just needs to reach the right department, which it did. Today, I received the exchange for the damaged purse. My impression of JustFab totally changed. JustFab do care about their customers.

JustFab has good service. Never had any problems with it. Their products are extremely comfortable. I never had any problems with pain.

Went to place an order. Got an error message of "payment authorization failed". Called my credit card company to have them tell me I was charged for my order twice. So I called Justfab back and they went on to tell me that I had never placed an order and they were "holding" my money. I told them I wanted the transaction cancelled and they refused and told me to deal with my bank to have my money returned. The supervisor was unprofessional and rude.

I was apart of the VIP program. So I am very aware of the program. I read it very carefully. For the month of October I was not able to purchase shoes. As noted we have until the 5th to "skip" and our account will NOT be charged. I "skipped" on October 1, 2014. On October 6th 38.95 was debited out of my account! I called customer service, spoke with a woman by the name of "Michelle", explained to her that I had "skipped" on the 1st of October and I was still charged. Michelle explained to me that their system went down and a lot of customers had this problem and she would put in right away to have my 38.95 put back in my account and it takes about 5-7 business days!!!!