JustFab Reviews

I have just discovered that JustFab have taken 3 x £35 from my account after I made a purchase in November. I have phoned my bank to report it as an unauthorised payment. I understand that I have been mislead into signing up to a subscription. This was not made clear at the time of purchase. My bank has stopped the payments and has refunded the £105 to my account while this is investigated. If this is challenged by JustFab I shall continue to appeal as I can see that a great many other consumers have had similar experiences. Your website must be changed to make it clearer to purchasers that they are signing up to a monthly subscription.

I joined the VIP account, I bought two pairs of boots, not excellent quality by any means, nowhere did I read that I would be charged £35 every month and had to 'skip' the monthly fee. I have sent two e-mails on their 'contact U.S.' but they were both ignored. I tried to spend the £70 credit but very little choice and what I did find had sold out. I want a refund as this is not legitimate what they do. And I am not ringing after reading the awful reviews.

I signed up to an account with JustFab quite a few months ago and was automatically put onto a VIP account. I ordered some items and wanted to send them all back. I find the returns process an absolute unnecessary faf. I don't have any problems with other online clothing companies. What also isn't clearly stated when signing up to the account is being charged £35 a month. I didn't realise this until 3 months down the line when £105 had been taken out of my account which had been turned into credit onto my JustFab account. I feel like this company is a trap to all who use it and there are probably a lot more people out there who don't even realise this money is being taken out of their accounts.

I called to cancel my account beginning of January after skipping that month because I seriously don't have $40 to spend on shoes right now and my last pair was horrible, and told my account was canceled. But then February rolls around and I see that I have a 39.95 charge from JustFab! Naturally I call to get them to take it off (where I was hung up on TWICE), and the lady says they have no record of me trying to call and cancel my account and that they will "investigate" the incident and get back to me in 36 hours. A week and half later, I still have no response from them and my money has not been returned to me! I'm not sure if they even canceled my account as I also asked them to because I'm still receiving emails! I just want my money back!

Do not buy from this company. They are con merchants operating a scam. I just wanted to purchase a pair of shoes after seeing them advertise on TV. I was offered a buy one, get one free. You have to tick the terms & conditions before you can shop (gotcha), and you're then advised that if when you check out, you opt for the VIP membership (I wasn't aware that I had), then they will take (steal) £35 a month from your debit or credit card each month. After reading some of the reviews on here, some people were charged for 12 months before they realized. At least I was only conned for 3 months. I have emailed them to ask for a refund (bet they say no) and I've stopped payments with my bank. This is a terrible way for a company to behave. Could you imagine if every online store operated the same practice, you'd never keep ahead of your finances. They must be having a good laugh at us mugs... Never again. Stay away!!

I purchased items from Just Fab for my sister's birthday expecting a one off payment. I received a notification from paypal today that another £35 was deducted from my account. I contacted justfab only to find I'd been signed up to a VIP account that will automatically charge me each month. All I wanted and all I thought I had done was purchase a 1 off purchase with no obvious signs I had signed up to anything. JustFab have refused to issue me with a refund despite the money being deducted today. I initially told all my friends about their website and how happy I was with their items but will definitely make them fully aware of what has happened. Very disappointed.

When hearing about Justfab I thought it was a great site with amazing deals. I was so wrong. I really did love the boots I got but I didn't know what I was getting myself into signing up with them. I had no idea they would take $39 dollars out of my account each month. I tried to get a refund but of course their customer service was terrible. I'm really upset and would not recommend anyone buying from Justfab

I received my first order and it was great. The boots are beautiful, great quality, and fit wonderfully. However, after declining my offers for this month, I was still charged $39.95. I tried emailing, but have received no response. I am trying to get my account cancelled and a refund for the extra charge. It doesn't seem like the customer service is top notch.

Beware! I've been charge £35 each month. I just order once poor-made trousers and since then they charge my card each month. I am really pissed off! And want my money back!

Unsubscribed early 2014. Some months later realized that £70 was stolen from my a/c. Contacted you and you refused to refund so I had to buy stuff I did not want. Checked my a/c this morning and out of the blue you have taken £35 randomly from me. Why? What justification do you have? Give it back!

Whilst I was over the moon with my boot purchase, quick delivery etc, I have since noticed that Just Fab have been taking £35 per month out of my account???? I will be contacting them and I will also be contacting my bank to get any association with them cancelled, this is theft.

I ordered a pair of boots on offer in December, they arrived & were poor quality & too big all over. I had every intention to return them but failed to do so within the time period given. I was aware of the skip a month process on 'my account' which I had to sign up to prior ordering the boots. I skipped a month's 'credit' but decided to close the account to save further messing around. I was able to go online & close the account, or that's what I was led to believe. I phoned JustFab 2 days ago when I got my bank statement, which showed 3 payments of £35 had gone from my bank, without me knowing.

They charged me 35 POUNDS. Don't use them. Stay away. They are not clear as you have to create an account to purchase. Misleading. Disgrace.

I placed my first order & never received it. Received a survey about your company & stated I never received my order. I was told it would be re-shipped & I would receive a tracking number. That never happened. I cancelled my account with customer service & was told I would receive a credit for my first order. Today I checked my bank account & charged $40 even though I cancelled my acct. I literally spend 1.25 hrs & called back spending 3 hrs on hold!!! I want a refund on my account for $65 asap. Additionally that is an extremely unprofessional amount of time to have people on hold contacting your company!

The information when signing up is VERY unclear. I thought I could simply purchase a pair of boots. No. I have been charged £35 per month!! It caused me to go into my bank overdraft, resulting in charges. The boots were poor quality. So, overall, I paid a total of over £150 for boots that were poor quality. Disgusting. The fact that the FAQ section of the website has 'Why have I been charged £35 on the 6th of the month' shows exactly how misleading the company is! I work hard for my money and didn't deserve to have money taken for nothing. I feel I have given away hard earned money for them to do NOTHING. I'm very sad about the situation.

I made an order on 18th Jan using credits I had built up. I received an email to say delay in delivery. That was the last personal email sent. No goods received. Complained and received no apology just a quote of my contract. JustFab broke it!

I would like to share an update on the issue with JustFab I posted earlier.

First of all let me start with saying I am absolutely outraged at this website, let's start with the reasons this site is a rip off. No.1 practically everything on this website is the same price '£35' no matter whether it is a pair of dolly shoes or a leather hand bag, which brings me to my next point... The quality of this stuff is cheap to say the least, Hence why I have never revisited the site to buy more 'Fab Products'!

I signed up for JustFab in September and while I was content with the service and the selection at first, I became disappointed very quickly. After being poorly explained what VIP status actually meant, I tried to cancel my VIP status. The lady that I called told me that if I were to cancel my VIP status that I would lose my 1 credit, therefore, not wanting to lose this credit, I told her that I'd use it before canceling. The next day and several days after, I called back to cancel my VIP membership and the phone was never answered.

I ordered shoes from JustFab and I didn't know that when you do, you are becoming vip member. "Vip member" only means they can charge you each month. DO NOT BUY FROM THIS SITE. Once you buy something, they automatically will charge you EVERY month when you don't buy something. You need to go on the site every month between the 1st and the 4th to "skip the month" or else they charge you. How stupid is that...?? I tried to cancel my account by sending them an email but they do not want to cancel it and there is nowhere you can cancel it online. I just want to cancel my account!!! I am so angry. DO NOT order from their site. It's a total scam.

Skipped the month on time but was charged anyway. So now, I have 5 credits I have to use. I am a flat shoes person, Justfab doesn't many cute flat shoes so that's why I wait to order something. It is very frustrating.

I wish it didn't have to escalate to this because I gave the company a few chances to fix the problem before making it public, but I do appreciate their promptness to take care of it once I had posted on this site. Thank you.

I ordered a pair of really great boots for only 9.99. I haven't received them yet (I have a few days til they are supposed to be delivered) but I was shocked to find out that I had been automatically signed up for the VIP program that charges you monthly (unless you log on to skip it every month). I called to cancel, and was given the lonnnnngggg speech about how "all you have to do is skip it!" But I was unable to cancel after saying I wanted to. So I called right back and told this second person that I wanted to cancel and that I didn't want to hear the speech again. So he hung up! I just want to cancel but I LOVE the boots you all have. I will still buy from you, I just don't want to deal with the VIP membership. Is there anyone else I can cancel this VIP membership with?

Omg, where do I begin. I ordered shoes over a month ago when I joined. I honestly was please with my order. I actually liked the shoes I received, however, the bootie that I loved came damaged and the other shoe didn't fit so I returned them. No biggie right? WRONG. You can't really return them because they hold your money you spent hostage. They charge a ridiculous restocking fee that makes it hard not to just go ahead and exchange the items. On top of that it takes 24-48 hrs for JustFab to release the shoes you have on reserve to exchange after they get notification that the actual return is in the possession of the post office. So I called to check on my order 5 days later only to find out that my shoes I had chosen for my exchange had not been released yet from the warehouse. The rep immediately released them and sent me my tracking number. The shoes take 7 to 10 more days after that to actually be delivered to your home.

JustFab has charged me 3 times for a single pair of shoes and after being on hold for over 2.5 hrs no one has answered the phone to give me any sort of response. Never do business with these people.

I signed up to JustFab believing I was getting a really good deal. I was wrong. All of a sudden I was getting charged a lot of money and I had no idea why. Turns out if you don't skip you get charged for the month anyway, don't use this service as this charge is unclear and the email always comes too late as a warning.

After complaining about money being taken from my bank, I have to commend JustFab for refunding the amount back into my bank.

Today I checked my debit card statement and it says there's been a charge of $39.95?!!! The first time that happened I was okay with it because I needed a new pair of shoes. However this is the second time it happens and I am not happy. I am very disappointed because this company is a scam! I don't have time to be on their website 24/7 waiting to skip every month, I have other things to worry about. I also don't have that money to be spending, because I need it for school. I am demanding a refund. It's not okay for this company to be taking away my hard-earn money as well as others who are having the same issue. If I don't receive a refund, I will be cancelling this so-called "VIP" membership.

I placed an order for a handbag since the one received was shipped folded (no stuffing) with a permanent crease. It was shipped in a plastic envelope. I called JustFab, placed an order to substitute the one received. I was also provided with a shipping label. I sent it back via USPS where it was scanned. When I checked my account the return was not there. Spoke to a representative and told me that the one I had on reserve was no longer available although on the website it appeared on hold. The discussion with this woman made me so angry. Since I speak Spanish I press the choice to speak to them. Discovered that the substitution was still on hold. They found the handbag on hold and the scanning from the post office.

I was unable to 'skip this month' because of me being out of the country and not having any internet access. I have tried calling and emailing to talk to someone about not charging my credit card because I do not have the funds this month. I would love to keep my membership, but I can't afford to be charged this month. I would love for someone to get in touch with me.

I have just checked through my PayPal receipts online and noticed 2 separate deductions for £35 from my account. After checking it would appear that as I did not skip a month I have been charged a membership fee. I bought two items on two separate occasions for the joint value of £28.95 which seemed a good deal but now I realize I have realistically spent almost £100 for these items. Not very good value in my opinion and to top it off no refund offered. Disgraceful and a scam.

I had VIP credit of $39.95 and wanted to use it up so I could close the account. I ordered items from FabKids thinking the credit would pay for most of it and I would only be charged the difference. And then I looked at my checking account to find that I was charged for the full amount of the order. I called JustFab and was told the only way I could use my $39.95 credit was by ordering from "regular" items that were $39.95 to clear the credit and that FabKids items were not eligible to use my credit against.

Bought a handbag from justfab.com 39,95$+ tax AND SHIPPING (absolute cheap, rubbish, nasty quality). It was what I thought was a simple transaction where I pay for an item and receive it. BUT!!! I was conned for 15 months of payments, That's Right!!! They took 39,95$ from my account every month, which when I realized what exactly was happening.

I ordered a pair of boots a couple months ago, and I was not aware that I would be charged $39.95 every month whether I bought something or not when I signed up. So I made a new account when I forgot my password on my other one. Yesterday I realized I've been charged $39.95 multiple times on two separate accounts. I called to cancel my account and have my money that became "member credit" refunded, customer service told me that my money no longer has a cash value and that I can still use it to purchase from them. I'm very disappointed with this, seeing how I canceled my account and no longer wish to purchase from them. I will be calling customer service again to get my refund, I will also be calling my bank to block any future charges from JustFab.

I have been a member of JustFab for about two years now, and that really isn't by choice. When I painfully learned the hard way about their forced credit card charging scheme, I called their membership cancellation line and they tried all kinds of ways to get me to stay - free credit, explanations of how missing the month meant you were still going to be charged $40 USD even if you cancelled, talking about my last purchase made - LIKE REALLY, why does the product I last bought even freaking matter? I'm calling in to cancel my membership, which is basically a large step considering everything is done online now.

Like so many people on here I was not aware that I was signing up to a subscription service when I purchased an item from this company. The item arrived and I thought no more of it. Then I receive an e-mail 3 months later advising me that my credit card will be charged £35.00 if I do not 'skip the month.' What the hell is this about?

After my previous review, I have spoken to customer services who were very helpful and sorted out my problems. Thank you.

Recently ordered 2 pairs of shoes online with Just Fab. Pleased with what I thought was a first purchase discount. Checked my order confirmation today as dispatch email still NOT received FIVE days later?! Only to find I'd been signed up to a VIP account that will automatically charge me each month. All I wanted and all I thought I had done was purchase shoes, a 1 off purchase with no obvious signs I had signed up to anything. Thankfully I noticed within the 14-day time frame to notify and cancel. I can see this easily going unnoticed by many! This definitely needs addressing by either trading standards or the OFT. Needless to say I cancelled and will be cancelling my current order if not dispatched in the next 2 days.

I have been with JustFab for 3 months - if you sign up to them you will pay £35 per month via your credit/debit card unless you cancel - they usually send a monthly email to ask you if you want to cancel that month. This month I didn't receive a reminder and they took the money. I have also sent back some boots that I still haven't received a refund on. I was then informed that I wouldn't get a cash refund/ money returned to my bank accounts as it's "no longer cash". It is now a "credit on my account and I cannot request a refund as it is no longer considered money." What complete rubbish. I spent half an hour arguing with a telephone sales person. The only reason I got a refund was because I refused to put the phone down and she wanted rid of me. I'm fuming.

I am so so upset. I have checked my account that I hardly use and cannot believe that for the last 12 months, £35 has been coming out of my account. When I cancelled the VIP membership via the phone number the first month, I realized the subscription. This is terrible. I took faith in the company to cancel, I feel totally ripped of!!!!! I will be going to trading standards next..

All right, so I've bought shoes from JustFab multiple times and loved the products. They were mostly comfortable, and the few times I've had issues they have resolved them with their easy returns. However, this time, as you can see from the screen shots from my phone, their service was TERRIBLE. I tried calling them twice and gave up twice after being on hold for over an hour both times (one of the pictures is off colored because I forgot to turn of my blue light filter). These shoes caused blisters on my feet after wearing them for only a few hours!

I bought two pairs of boots late in 2014. By January, the sole of the first pair is completely separating from the boot. The second pair of boots -- the zipper comes apart when they are zipped up. Neither pair is in any condition that I would wear in public due to their poor condition. I have worn the first pair of boots less than 30 times and the second pair less than 10. I kept skipping my month with the intention of calling customer service regarding my issues. Finally, at the beginning of this month, I decided to just cancel my account due to putting off calling customer service for months.

JustFab don't even deserve a 1 star should be minus. This is a scam company. First of all they charged £35 and turned it into credit so I had to buy something. The same thing happened again even though I contacted the member. Such a scam company. I am a student and don't have much money and you people are taking money like this from my account. Give me back my full amount. Btw the staff are also ridiculous, they repeat the same thing again and again. I will never purchase from here, this company deserves to close down. Such a scammer company!!!

Hi, I will be satisfied when I do receive the full amount of payment. though I would like to emphasize that your team look into the vip program cause its getting loads of negative reviews. I had no problems with the product itself as I was happy with what I got. The only problem was the service itself to get my money back. But all in all I am receiving my full refund and I an satisfied with this. Thank you for understanding.

In Sept 2014 I purchased a pair of shoes. The shoes were not too bad however only was able to wear them once as the heel was too high. My account has been fine till January 2015 when over $50 was taken from my account. They talked me into giving them another chance and refunded the money which I just got 5 days ago. It's 3:30am I am half asleep and my cell phone vibrates to Justfab stating they had taken my money again! I called and yelled at them.

I signed up for a membership for my first purchase and I didn't know that I was signing up for a subscription. I have been skipping for a couple of months and had enough of it so I called in order to cancel my subscription and to get my money back from the credit which I did not want. I got my subscription cancelled but I could not get my credit back, which I very troubling as I know that I will not be using this credit and would really need the money which it costed me.

Although the people at JustFab whom I was in contact with before I posted here, told me that it was not possible to have my credit refunded, I have indeed received my money back after complaining on ConsumerAffairs. I would like to thank JustFab for their quick response in this regard. Really glad this has been sorted out.

I made a one-off purchase of one pair of shoes. Sandals to be precise. They took quite a while to deliver but that was no big deal. To my amazement and shame I found out months later that they have been deducting £35/month from my Paypal account as a direct debit. Paypal has now stopped the transaction. JustFab customer service number just does not work. Their reply to my email was just some generic email that failed to address my particular complaint. I intend to exhaust every avenue to try and recover my money. If you know anything please let me know. But firstly the public needs to be warned. JustFab is JustScam.

I was aware of monthly subscription, but caught out because my first order was made on 30/11 and I was expected to purchase again by 5th Nov or skip. I missed this... accept this was my fault but feel this was unreasonable to expect 2 orders within days. I called to withdraw from contract within 14 days, cancelled my account but was unable to get money back from 2nd charge on 16/12. This was given to me as credit. So I attempted to use the credit to purchase shoes but size and quality were appalling, so I returned. No store credit was shown on my account, despite numerous calls/emails, etc.

Recently bought a pair of shoes for a night out this weekend. 2-8 working days delivery would take me to this Friday but I had an email to say experiencing delays. When I went on online chat to find out how long delays were. I was told that even without delays I would never have received my shoes by this weekend as it does not include dispatch time.

I had a similar experience to most on here, was caught out by the monthly fee. (I only wanted one pair boots) - and rather than have to deal with the long phone call to cancel I just skipped the month for 5 or 6 months, until I unfortunately didn't get a chance to do it one month as I was giving birth to my daughter. Anyway, phoned to ask if it was possible to have the amount refunded and was told no, not refundable. So I cancelled my VIP membership, ordered a pair of boots with the credit I had - the boots looked lovely online but cheap and nasty once received. The boots were returned on 17th Jan, and I am still waiting for my account to be credited. The returns and exchanges info page advises to allow 14 days for your account to be credited in my situation.

I signed up for the Justfab.com shopping experience and was given quite the lesson in online shopping. First off I was charged instantly because they said the product was available. Then in a tragic turn of events we had to leave our home suddenly. However I did go to the post office and have all mail forwarded and received my letters and other packages the next day at my new location. When I had waited a couple weeks I called Justfab.com to inquire about the package and it was being rerouted back to the warehouse. THEY APOLOGIZED SAID IT WOULD IMMEDIATELY BE SENT TO MY NEW ADDRESS. I finally got the "package" only to discover the boots I had been dying to have were not there?

My partner has just checked her credit card statement to find out that for the last 4 months she has been charged £35 a month after being automatically signed up to the Just Fab VIP Membership service. Well isn't that nice of them to do this. Not only is my partner angry she feels distraught, she feels that she has been manipulated into this as there are no clear signs on the website about this. Not only that but they didn't contact her after she didn't make any purchases. They know their membership scheme causes these issues and they know people will not think it's a subscription service. I mean, how many pairs of shoes does someone need. Not 1 a month that's for sure. I find it deceitful and barbaric in its approach. I have contacted fair trading standards about this and I am sure they will look into this matter deeply. Do not use. Do not buy from Just Fab as it's Just a rip off!

I'm being charged $39.95 monthly for a membership I was totally unaware of. With all the people that have emailed you can we initiate a class action lawsuit? There are roughly 2000 people that were scammed as well with the same issue, and I'm sure many who don't even know its happening. I've contacted the Better Business Bureau in Canada and Consumer Affairs.

I had the worst experience with this company EVER. Kimora Lee Simmons should be ASHAMED of herself!!!!! I'm truly disgusted to see that there has been no repercussions for the type of racketeering this company is running!!! I bought three pairs of shoes from them, and they are of very, very, poor quality. They are not wearable or practical at all. I cut my losses. My other issue with this racket of a business is the fact that they continued taking money from my bank account even after I spoke with one of their customer service reps twice!!! Which cost me a lot, because I called from Europe and JUSTFAB had the nerve to keep me on the phone for 30 minutes per call. So I got stuck with a pretty nice phone bill to make matters worse, with no resolve!!! I even sent emails after making no progress with the phone calls and it was even more hopeless, as I was ignored repeatedly.

Bought a pair of heels from justfab.co.uk on the 17/09/2013 for £35 (absolute cheap, rubbish, nasty quality). It was what I thought was a simple transaction where I pay for an item and receive it. BUT!!! I was conned for 15 months of payments, That's Right!!! They took £35 from my account every month till Jan 2015, which when I realised what exactly was happening.

I placed the order for a pair of shoes on the Monday 19th January and was sent an email 2 days (21/01/15) later informing me that my order was delayed. At the time I thought this was fine as I didn't need them till Saturday 31st January 2015, so plenty of time. I thought I would check my account on Tuesday 28th January to see if they had been dispatched but I discovered that my order was still processing. I noticed on their website that they had placed a notice on the 'help and contact' section that they were having delivery issues. This is not really the case as I have now discovered the reason for the delay is because they are moving warehouses.

I received my first pair of shoes in June. They were too tight and I attempted to return them but was told I had waited too long. I am stuck now with a brand new pair of (cheap looking) shoes. Then they grabbed $29.99 out of my account one month. I didn't realize by making this first purchase I had 'agreed' for them to take this money from my account monthly unless I declined the transaction. I never got any email warning me, they just grabbed my money. I tried to make a purchase with this "credit" but was denied over and over even though I know I had enough money to cover the $3.80 for tax on my debit card. It said I had to call and at this point I was sick of dealing with this company. They have crappy products, crappy customer service (you have to call, nothing can be done online) and they are thieves with your money.

Now put in 3 orders. First 2 went out of stock. No phone call or email. I phoned to see where my orders were. Third one not been dispatched after 8 WORKING days I have phone emailed with no success. VIP what a joke. Customer service appalling. I've done customer service work in the past. I know it's hard but if we treated customer like you do I would have been out of a job.

After waiting 11 days for my shoes and still no shoes, called to get update. Was told they have a back log and should be with me soon. Waited until day 14 and was told "You have already called and been told". This was my first time using JustFab and after the experience so far decided I would no longer like to be a member. I was then told that I probably only become a member to get the offer and that I cannot cancel because this is not how JustFab work. The customer service consultant then became rude and argued with me. "Let's cut this conversation short. Thank you for your call. I have sent an order update." Bella number ** at JustFab London office clearly needs more training on how to handle customers. WOULD NOT RECOMMEND JUSTFAB.

I have ordered shoes for the first time with justfab.uk. It hasn't arrived at all. They said I can track my parcel but no tracking on their website. I phoned them and they said it's still in warehouse wherein I haven't even received email updates on my order. I have cancelled my order but they said it will again take a week!!!! Not very reliable at all. I should have read the reviews on this company before I placed my order. I just hope they will refund my hard earned money!

I called Justfab to cancel my accounts after I found out they have been charging me for VIP account for over 7 months totaling £490. They refused to refund me my money so I ended up placing orders to recover my money. After two weeks I only receive 7 items instead of 14 items ordered. I contacted Justfab and they confirmed that my other orders were out of stock. I asked them to refund the money to me which they still refuse. I explained I'm no longer interest in using their company. I spoke to the line manager Susanne ** who was rude and unprofessional in every level. I'm still waiting for the issue to be resolve.

They emailed me and reimbursed most of my credits. Down to 4 from 18....That's a lot of money returned. Thanks Clarisse.

I originally gave a dissatisfied review for this company after being charged after I thought I'd skipped the month - what the company didn't clearly state the month I made the purchase in I needed to skip as well? Anyway the following month I was charged, complained through this website, and the company has responded and is dealing with my query well. To avoid confusion in the future I've asked that my account be switched to a pay as you go account.

Hello everyone, so it happened to me... I missed my chance online to skip the month on JustFab and £35 were taken from my account. Immediately rang JustFab and expressed my complaint and requested a refund on the 6th January 2015. I was on the phone for a very long time which cost me (thanks JustFab) and only to have the operator on the other side refuse my refund but instead giving me a credit to use whenever I want and for whatever I want in the value of £35. After 30 minutes of back and forth, I said OK so the credit was added to my account, and the account was cancelled and made a pay-as-you-go one (so was told).

Returned a pair shoes to JustFab. Order was received well over 14 days by their warehousing processing team. However where's my refund money??? Contacted Justfab, told my "Order was received, please allow 7-10 days for refund payment". Waited... Contacted JustFab again was told "Please allow the refund to post within 5-7 working days following receipt of your return. Please note that some banks can take longer and there is no way for us to know their time frame. We suggest that you contact your financial institution for any additional information." Contacted JustFab again, "We are happy to inform you that a refund as already been processed and will be back to your payment method in a few working days. Kindly coordinate with your Credit card company about this refund"

*Do not order from this company.* Ordered one time from this company and definitely will be my last. Customer service is horrible, wasn't happy with shoes. They looked used and to top it off I still haven't got my refund. They said 5-7 days but it's been two weeks. I called back. They said it was never processed even though I got a confirmation number. So now they supposedly processed it now which will take another 5-7 days. This is ridiculous. It shouldn't take three weeks to refund me my money!!! Never will I order from Justfab again.

I called JustFab on January 24th to cancel my membership. Surprisingly, I did not have to wait at all and my call was answered right away. When the rep asked me why I was canceling, I told her that I was unhappy with the shoes and she immediately offered to do an exchange. She was very helpful and even waited for me while I picked the new shoes that I wanted. Later on that day, I contacted them again via online chat regarding the exchange and that rep was very helpful as well. I'm pretty happy with their customer service so far and I've decided to keep my membership for now.

I returned the merchandise using USPS 12/23/2014 and it was picked up by shipping agent the next day. While I understand that the holidays is a very busy time I don't understand how it was picked up & processed by another agent on January 5, 2015. I've been tracking the package using USPS & the "Location" field was left blank. I visited the local USPS office and was told they cannot help me because Just Fab uses their own carrier. I called just fab and just told that it's in transit but that's all they can tell me. It is now nearly 1 month later and I have yet to track the package to receive my refund! Totally dissatisfied with the processing returns and refund. Would NOT recommend to to anyone! I prefer to pay $80 and have a peace of mind.

I ordered a pair of winter boots (like Uggs) for thanksgiving and I received the wrong size for SIX(!!!) times. After spending literally hours on the phone trying to fix this and uncountable trips to the post office to return the wrong item, I cancelled my membership. How a company whose main job is to provide shoes cannot make sure they match the correct size??? It's unbelievable!!!! I usually shop online and never had this problem before, so I guess this company are a bunch of incompetents.

I have made repeated attempts at correspondence with the just fab team. I have made inquiries and been ignored. I returned an item and never received word if it had ever been received, though according to FedEx, it had indeed made it to its destination. They take your money stating that you are purchasing a vip status and do nothing to maintain that relationship...

First let's start with how you can only cancel the subscription over the phone which they will put you on hold for 40-60 mins. JUST TO CANCEL. Second I ordered some boots in a 5.5, they sent me a 7.5! At this point I was like it's a honest mistake. I was put on hold for another 40 mins, just to process the exchange. It took two weeks for me to receive my exchange although I paid for Rush shipping so they said it would only take 3-5 business days after they see the post office has scanned and processed my return package.

I was charged the usual "VIP MEMBERSHIP" fee of £35. I called for this to be cancelled and refunded as it was not what I agreed to (didn't read the TnC page at the verrrry bottom of the site in tiny lettering). After the adviser had spent 20 minutes trying to sell me more "goods", she informed me that the £35 is non-refundable (again, written in verrry tiny writing). Now that they have taken my money, I need to buy something from their site, but as I have now cancelled my account, I need to call them direct to order - no doubt so that they can try to sell me more things, and rack up the international call bill I am paying.

This company does not make it very clear that once you purchase an item that they sign you up and take £35 from you a month. Trying to get this stopped is a nightmare, they will NOT listen to requests, they ignore emails etc. After 3 months and several refunds from my bank, I have had to cancel my PayPal account and cancel my card!! Somehow despite blocking payments with my bank and unauthorizing payments on PayPal, they succeed in taking payment?! They are totally unscrupulous and the one product I bought from them were cheap and tacky! AVOID LIKE THE PLAGUE!!!

I like JustFab and I want to point out that everyone complaining about being charged 39.95 clearly didn't read how it works. They tell you how it works before you create your account and they don't hide it in some lengthy 10 page terms and conditions page either. I do wish the shoes were better quality but what annoys me even more than that is that I never seem to be able to get the shoes before selling out. Even in the beginning of the month when I look, they are sold out of most of the things I would buy and I end up skipping the month.

I cancelled my account on the 8th of January and I only received my cancellation email on the 15th. Until here fair enough. But I got a payment of £35 on the 18th??? Are you serious? What part of cancelling my account they did not get? I want my money back!!!

JustFab overcharged me for the VIP subscription, and they were suppose to charge me the 39.95 on the 6th, instead I get charged $49.95 on the 19th. When I called, was on hold for 15 minutes, then disconnected. I have called back to cancel the account and ask about the overcharge - told me there was a five-minute wait time. Now been waiting longer than the wait time...and was disconnected again after 25 minutes. Ridiculous!

I unfortunately missed my chance to skip the month due to circumstances out of my control and had the £35 taken out of my account (that I could not afford to have taken out). When trying to get through to any of the customer service options, I had no reply time after time. However I have had a response on this website and JustFab have honored a refund of £35. I am very glad that they have finally responded and I can now change my review to 4 stars instead of 2. I will say to anyone reading this that you should put a note in a diary or planner to skip the month even if you have to ask family to do it when you're unable!

I ordered a pair of shoes and a handbag just before Christmas, I cannot complain about the shoes nor the handbag, I love it and the quality of the handbag is great! But I am so so disappointed with such lying and overcharged madness, I was yesterday charged £35?!! So my boots and my bag plus some monthly fee all cost me over 100 pounds? Instead of £35 - triple price... very unfair and JUST FAB should make people aware instead of hiding these terms. It doesn't mention it on TV. This is very ridiculous and I am going to put a formal complaint in writing and speak to my bank about recovering this as my account went into overdraft and I had extra charges which applied soon as Just Fab took out the amount 150 loss. I will not recommend this shopping site to anyone unless this matter has been solved.

I was charged $39.99 2x on 01/08/2015 by ShoeDazzle. Have yet to be refunded and spoke with a rep who I get tried to keep me as a member, continue to try and sell me memberships, upgrades and so on. I love shoes, but this is not the site for me! They gave me two confirmation numbers and no refund as of yet! You would keep custs if you treat them right, JustFab & ShoeDazzle. It may not seem like a lot to the company, but I work hard for my money! I am pissed!

I went onto Justfab for the first time and ordered a pair of boots. I was offered VIP membership meaning I got them for £19.90. I thought that was great. Now I've been charged £35 for not buying anything. I don't think it was clearly explained that if didn't skip a month then you would be charged. I called and no refund was offered even though it was a genuine mistake. I'm told the store credit I now have had no monetary value. I think it's crazy, I'm so upset at having the money taken and angry at myself for shopping on the website to begin with.

They sent me an email a few days after, got my money refunded and they also cancelled my subscription.

Got my account closed and money was refunded.

Was not aware this is a monthly bill of 39.50 if you order or not. Only way to cancel is through phone call with wait time of 28 minutes. No way to cancel out on line. To me it is a SCAM!

I am very disappointed by this company. I ordered some boots in October 2014 and was enrolled in their so-called 'VIP' account. The company has taken £35 out of my account for the last 3 months without me knowing. Now I have realized and cancelled my account with them they still state I have 3 credits to purchase shoes with them (which I wouldn't due to the sheer cheek and quality of the company). I asked for the money to be returned to bank, as I wouldn't be using the credits. This is £105! I was told they couldn't return it and should contact my bank for them to request it. My bank do not have the authority to do this so now what? I've spoken to JustFab again and been told the same thing, that I can use the money through them. I will not be doing this and are very angry, as it is a lot of money, which I wouldn't waste through this company!!! Do not use them!

I signed up to Justfab to buy two pairs of shoes. The shoes arrived in good time and I do like them but the quality looked better online. Glad I got the buy one get one free offer. Didn't realize once you signed up they charged £35 pm - was told by a friend as she had also just discovered. I cancelled my account online but the next day I was charged. I contacted customer services who wouldn't take no for an answer and kept badgering me to keep my subscription. I had to be firm and quite abrupt until she listened and finally cancelled my subscription but no refund. So I have £35 credit and to obtain another pair of shoes I have to call back to purchase - which I am scared to do just in case I am charged once again!

Buyer beware! You are automatically billed 39.95 every month after you make a purchase. They call it a VIP membership. I'm having a hard time working with my bank to get these ridiculous charges off my account.

I ordered a pair of boots on the website in November and when my credit card statement came in January, I noticed 2 payments of £35 were deducted. This was for a £17.50 pair of boots. Thinking it was a mistake, I called JustFab that day. (I got through straightaway) and the lady explained about being auto enrolled on the VIP membership scheme. I was fuming as at no stage did I agree to this. The customer service rep or fashion consultant was very helpful. She spoke to the billing team and came back and advised that I would receive a refund of £70 and she would cancel the account. I asked her to send me an email confirming what was discussed and I did not receive this.

I purchased shoes from Just Fab. Shoes were fine but after a month, I was charged a subscription fee of £35.00, there was no indication on the Website front page or at the checkout that we had to tick a box somewhere to opt out of this, was this intentional on their behalf, I think maybe, confusing!! Contacted Paypal and they have kindly cancelled the monthly subscription but customer services have declined to refund the fees charged. That says it all.

A couple months ago I tried JustFab for the first time and it's been a hassle ever since. I purchased boots for the new customer deal; roughly around $15 and they are the wrong size. I have been trying to get in contact with the company but every time I get off hold - someone hangs up on me. In addition, they have been taking $39.95 out of my account for a membership fee I wasn't aware of. All I need to do is get the boots shipped back and my membership cancelled and they won't even pick up the phone to assist their customers!

I have had my issue resolved and was asked by Justfab to kindly write another review so here goes. Although the shoes I received were defective I am thinking it was a fluke. I am not very satisfied because I can no longer purchase items from Justfab unless I become a member hence the $ I have to fork out monthly if I chose not to buy anything and forget to click on "skip this month".

I have tried to get a refund on the VIP service to no avail. Apparently, the checkout automatically assumes you want to be a VIP member and you have to opt out so as not to be charged every month. This is not clear at the checkout. It very misleading and I am totally dissatisfied with this website and will be posting on as many review sites as possible. My bank is in the process of lodging a complaint to receive the "stolen" money back. I consider it stolen as it was taken without my knowledge and it appears I am not alone.

But at least the company seems to have been redeemed through another employee who knows how to treat a customer the correct way.

I first made a purchase in November 2014. I was very happy with the item and service I received. However, I have discovered that they have been charging me a monthly subscription of £35, this was not made clear when I first joined JustFab. After calling the customer service line, I was then told that the only way to get this money back (£70 in total) would be to make an order for that amount. They will not refund the money! JustFab are basically charging you if you do not visit the website every month. Absolutely outrageous! All of my friends have been warned about this scam and JustFab have lost me and my friends and family as customers.

I ordered my shoes over a week and a half ago, almost 2 weeks. I never got a confirmation that they shipped and I am STILL waiting on them. The worst part is my account has been charged! They have their money but I don't have any confirmation they are even on their way. If I do not get them, I will be canceling my account and never ordering again. This is ridiculous and horrible customer service. I'm extremely disappointed.

I have given JustFab several chances over the past 2 years, and I haven't had one good experience. 1st of all I have gotten 3 pairs of shoes from the site and 2 have broken. I was told I couldn't get a replacement or refund. Then I was told I would get an email letting me know my boutique was ready, and at that time I could decline and not be charged... Well lo and behold I skipped my month and was still charged! When I called customer service, they didn't want to issue a refund, so I had to raise hell to get my money back. I will never recommend anyone use them because they have a habit of charging you by mistake, and charging for the VIP membership after you as a customer have declined the month.

My wife had purchased shoes from Just Fab. Since the shoe was not of the quality as shown in the picture, she decided to return it. After a month, we were charged subscription fee of $39 (unintentional and don't even remember that she was subscribed to it). When she called customer service, they decline to refund the fees charged.

I made an order in December, and even signed up to pay the monthly fee. However, I returned the item which I had purchased at the beginning of December and I am still waiting for the refund nearly 2 months later. It's safe to say that we won't be getting it now. I have now cancelled the monthly payment as I don't think the service I am receiving justifies me spending any money on the website in the future. We won't be using JustFab again which for them will be a big loss considering we have 5 women in the house who use this site.

I had a VIP membership and skipped every month. This month I decided to cancel and I checked my bank account and I still got charged. Customer service said I didn't cancel in time and there was nothing they could do.. Horrible customer service although I am satisfied with the products.

I bought a bag back in September and it arrived in time and was fine. It was only a few weeks later that I saw that you had to 'skip the month' every month or you would be charged £35. I had done that until now but I forgot this month, and so have been charged £35! There is minimal customer service for JustFab UK, and I only want to be refunded my £35 in actual money, not credit, and then cancel my membership. Wish I'd looked at the reviews before buying.

I become a vip member without any email from you, where I was asked - do I want to be a vip member? And the worst part of this membership is that I need to pay some amount of money every single month without any explanation, and without you asking me am I ok with that. You used my money account without asking me - can you took money from it every single month. I never got any email from you telling me that vip membership considered paying for it. You only sent me your stupid emails of how I have credit for buying stuff - like it is a present. You only sent me one email where you wrote me that I can cancel my vip membership every month from 1th - 5th of month. Sooooo funny considering that you sent me that particular email on 8th of month. You took (STOLE) my money without asking me, shame on you!!! I want to quit any membership at your website. I called your service and canceled my vip membership but your employee told me that he will cancel my vip but, from next month I will also receive a credit but not so high as vip??? I dont want anything at all, I want cancel ALL!!!

Ordered a pair or shoes. Didn't realize I was joining a membership. Fine print skipped the month of December at the end of November not realizing that I would still get charged. I called and cancelled my membership. I was thinking I was done with them because I looked and saw no credit for the amount charged. I just wrote that off until the next month January and charged again. I called, they said I had another account I hadn't cancelled so they took me for $39.95 twice. No refund offered at all.. Please do not use these people anymore.

Just like many others who have had the same complaints, I made an account 4 months back to order a pair of boots from JustFab. When creating the account I had absolutely no idea that this company was signing me up to be a VIP. With that, the company also failed to make it clear to me that I would be signing up for a $39.95 a month subscription. Way down in the fine print does this company mention that a $39.95 monthly charge would be taken if I didn't skip the month in the first 5 days of the month, and that's pitiful. I'm very displeased over the fact that this company would not make it clear to the consumer that this would be done.

I bought one pair of shoes and when I realized later they would take £35 a month from me I tried calling them three days in a row to cancel membership and waited over an hour each time and gave up each time and emailed them. They never replied and I have just discovered they took £35 in December and January from my bank causing me to be overdrawn and get charged. I emailed again and got the standard reply so I called and eventually got through. I told the lady it was my 14 year old granddaughter who bought the shoes and I want my cash back and was told I can't get it back and if I cancelled I would lose my money! She said I need to order two pairs to get my "credits" or just lose the £70 ....that's all I get weekly to live on and I can't afford to lose it. I think it's disgusting and they should be banned from doing business this way!!!

Today I tried cancelling with JustFab and it has been a hassle. I called them today and after I waited for more than 20 minutes and got to the 'rep', the line dropped. I tried again and same thing happened. I do not want to continue service with this company. I already have a charge from this January after skipping the month because I wanted to cancel. I am very upset about this. I would like a refund.

I called 2 months ago to cancel my membership and then on 1/8/15, they charge my account the $39 for not skipping the month. I called their consumer service and they told me they I did not skip the month and I did not cancel my membership. But they a lie because I was on hold to talk to consumer representative for an 2 hour. I will never shop with this company because of their terrible consumer service.

In reviewing my daughter's debit card transactions, I noticed a recent charge from JustFab. She ordered a pair of shoes in December and was charged $39.95 and is now apparently being charged a monthly fee of $39.95. This is absurd and she had no idea this was happening. I have called the contact number several times only to receive a message that hold times were 74 minutes. I find it strange that everything is handled online except an email address to contact them! I think they are hoping people will get frustrated and give up. Worst company ever! I will continue until a refund is received.

I have bout three pairs of shoes from this site. Two pairs were too big and one pair too small. They looked nothing like the picture that I thought I was buying. I overlooked that. I soon learned that being a "VIP" member meant they would be taking 39.95 out of my account each month for their horrible selection of shoes for "my taste" big I did not "Skip the month." I immediately called customer service upon learning this and wanted to cancel the VIP membership. The representative I spoke with tried everything to get my to stay, even offering a refund for the first time an unwanted month was taken. This month (January 2015) I got the e-mail to skip the boutique for the month, TOOK ALL THE STEPS TO SKIP THE MONTH AND THEY STILL TOOK 39.95 OUT OF MY ACCOUNT. I then called customer service and waited FIFTY EIGHT minutes on hold. (58 minutes is an absolutely RIDICULOUS amount of time to wait on hold for a website. There is no way that many people called at once.)

Justfab, you never answer the phone and not only do I want to cancel a order that I placed before I realized you are scam, I would like to cancel my VIP membership.

They trick you into using a promo code and offer the shoe for $9.99 and they save your debit card info and then bill you for it every month. Complete rip off and their shoes are cheap. Stay away from these online shoe companies like Justfab and Shoedazzle, etc.

I was scammed into buying a pair of shoes from them about a year ago. I got the shoes which were too small. I tried exchanging, but the next size was too big. I didn't like anything else, so I tried to get a refund. Only got a credit back. Then the following month I got charged $40 membership fee that I had no idea! I called and waited an hour to hear I could not get a refund. So, I agree to keep the membership thinking I would get something else on the site, then cancel it. I learned to skip the months and I finally was able to use my credits last month (because I could never find anything to my taste... and when I do and order I have to return it because it's such a cheap crappy product).

I ordered a pair of shoes from the website in April. It did not say anything about a continuing charge on my card; however, I continued to be charged 39.95 a month since then. I did not receive any email notice about this charge, and when I just checked the order page, you have to scroll down to see the fine print of the monthly charge, hidden from plain sight. I will be filing a complaint with the BBB as well and attempting to get refunded.

After I wrote this review I was fully refunded for my Membership Dues, which was very understanding of JustFab and sheds a lot of light on this company. I would advise anyone to make sure that they are aware that they will charge you this fee after the first purchase - hopefully sometime they will make this more clear to their customers.

Honestly, I thought this site was pretty cool when I first heard of it, but now it's such a scam for a mere $40 a month!! I ordered two pairs of boots three months ago, and called to have my account cancelled because I saw that it was a monthly charge. Well, the website doesn't have a clear as day cancellation option, so I called to have it cancelled. I got a hold of rep after probably a combined 5 hours of waiting time, and they assured me it was taken care of. NOT THE CASE. This month, once again I was charged for the amount, and am still on hold since 3 hours ago. This is just great!!!! You can't contact anyone via email because it's an accounting issue, and when I try to navigate through the webpage (again) I still can't find the cancel option. I just want my refund back IMMEDIATELY!!

I skipped January due to not being able to afford it this month and was still charged $39.95. I have reported it as a fraudulant charge to my bank as it was not authorized. CRAZY hold time to speak with anyone, tried via live chat and that was useless. They didn't even attempt to address my concerns. I have tried to cancel several times but who can sit on hold for over an hour to do so. I will also be communicating this horrible company to the BBB. I'm not done pursuing this legally either.

I ordered a pair of boots back in Oct 2014. I loved them. Good quality, good price. I haven’t found anything on their site that I liked since then. I called to have my account cancelled. After cancelling my account a $48.41 charge was taken from my bank on Dec 15, 2014. I called to find out why. I was told it was a mistake on JustFab’s part and that my account was in fact closed. I would receive a refund in 5-7 business days. I have not yet received that refund. Today another $48.41 was taken from my account. I called again and was told that there is no record of me calling in Dec and no one closed my account or requested a refund on my account. Again the lady seemed helpful and after offering a credit to JustFab which I politely told her “no thank you I want my money back” told me to wait another 5-7 business days and both charges or $48.41 would be refunded to my bank account. I am hopeful to get my money back as I have now paid over $100 for nothing and am quite upset. Will update if monies are returned.

My teenage daughter signed up for Just Fab without realizing. It unfortunately took many months for her to realize. When we called the company they cancelled her account. They refunded a portion of her money and promised to send a check for the remaining $278.00. That was 6 months ago and still no check. We have called Just Fab repeatedly. Each call takes about 40 minutes with all the hold times. I then get the same automated responses. The check has been "expedited" for months. I've talked to supervisors and sent emails. I'm always told someone will call in within 24 to 48 hours. That doesn't happen either.

How do I cancel my membership? I've been trying to contact the customer service and waited for 15-30 mins to someone to speak up but no one is there so I ended up hanging my phone. The thing is, they taking my money for past two months and I can't use my store credit because I'm not interested with other designs anymore. I just need someone to speak with and if possible, I want my $80 back and cancel my membership. Thank you.

Once my review was published, I was promptly contacted by a JustFab representative who informed me that a refund would be issued (2 days later, the funds are in my account). I was also informed that my subscription was still active and asked if I would like to cancel. I have requested this and am waiting for confirmation.

I was unable to skip this month because the website had an error and now I will be charged, and I tried calling JustFab only to be on hold for hours two days in a row!!! This is awful.

In October I ordered a pair of shoes that took far too long to arrive and were quite uncomfortable. I kept them anyway because having to pay a restocking fee is ridiculous. In November I was charged a membership fee even when I clicked 'SKIP THIS MONTH'. On 12/29/14 I called to cancel my account and I was still charged for January! A rep named Marcus abruptly ended up chat with him and completely dismissed my concerns. Now I have to file a dispute with my bank. The shoes are of cheap quality and customer service is of absolutely zero help. Don't buy online.

I was not made aware that by making a one time purchase I would end up getting charged $40 monthly. And when I tried to call and cancel my account it was a 47 minute wait time. There is no alternative phone, email, fax, etc. to contact the company. There should be a blatant disclaimer that one pair of shoes is going to end up costing you $40 a month indefinitely. I am terribly unhappy with this company.

I received my shoes a couple of weeks ago and I fell in love with them at first, but then when I tried them on they we're super uncomfortable and I have been trying to contact someone about returning them. Every time I try calling, the wait time is 30 minutes which is ridiculous. I have also tried emailing them too and I'm not getting any responses. I paid with a debit card also, and I was told if I paid with a debit card I had to call anyways which doesn't make any sense!

I have been trying to get a hold of customer service for over an hour. I had no clue I was signing up to have $40 taken out of my account every month whether or not I bought shoes. It is completely deceiving for new customers to have the VIP BOX automatically checked for first time users. I was very pleased with my first order and talked highly of your company and today I find out you guys have charged me the past 2 months when I have not purchased a single thing. I do not understand how a company thinks that is a good idea. Below it says you are not charged until you make a purchase. I have never ordered from a company that does business like this. I am very unhappy and just want a refund for the 2 months money has been taken from me with no purchase.

I check my bank account this morning and see that there is a pending charge and I had not ordered anything. Once I checked the reviews I realized I was one of the MANY that have accidentally enrolled in their VIP that starts charging your bank account. I do not have the money to pay the $40 that they are trying to charge me. I have been on hold for almost an hour and cannot get through. Meanwhile, I hopped on live chat and Ysabelle informs me that I cannot cancel through live chat either. I will not be ordering through here again, nor do I want charged $40 this month that I do not have!

I order something from JustFab for my sister for Christmas, what she received was just fine and she loved it (something she wanted) but the fact that there is only one way to sign up to become a "VIP" member I feel is unfair. I didn't see anything that interest me on the site which made it a one time order for me. But I was charged 39.95 for this month...and for what? I don't plan on ordering anything else from here, as I stated above this was for my sister not me and it was only one way for me to sign up. I did not know they were going to save my credit card info and what not (thought it was a one time deal) but obviously not. I go to check my bank account today and lo and behold I have a charge from them, now I called my sister to see if she ordered anything and she had not. And I look into my email and go back to the login info and it's telling me I have a credit for 39.95, which I'm positive I won't use because I'm not a shopper. I just want my 39.95 back and to end this madness, will I be charged every month. Like I have never had this problem before with ordering offline, until now which led me to write this review. I will NEVER order from JustFab again. This was really upsetting. They should better explain this advertisement.

I ordered a pair of shoes in December which I tried to return. One sole had already been worn. The width of the shoe was terrible meaning one was wider than another. So I called about the return, was on hold for 1 hour 10 minutes before I spoke to someone. Finally they told me to return the shoe. 3 weeks later called back, on hold again for 58 minutes to be told they have not yet recorded the item. I canceled my membership and was just charged the 39.95 yesterday which was told to me I would not be charged. I'm very upset. Called this morning. Been on hold 1 hour 5 Minutes to try cancel this membership and no answer yet. I wouldn't recommend this website to the most hated person in the world. Quality in the shoe is terrible thin and the sole is so thin you can feel each rock you step foot on. I'm going to pursue in calling my lawyer because they have charged me 2 times for this crap and no one seems to ever want to answer the phone like it's a spam but I refuse to be robbed... DO NOT ORDER FROM THIS PLACE. IT'S A SCAM AND RIP OFF.

The company did indeed respond to me and refund me, as well as cancelling my account. I really appreciate that but why can't the process just be easier in the first place? Like I said, if you can remember to press skip, the site is worth using. The boots I did order were of decent quality and exactly as pictured. There are a lot of affordable options.

Thankful of the quick response from the company. Finally they have cancelled my account, I just wish they didn't make it so difficult to do so! That definitely needs to change.

I keep trying to cancel my account, as it's just not in the budget for me to keep doing this. But JustFab somehow either keeps hanging up, keeping me on the phone for hours and hanging up, ignoring my emails... The products are fine; but how many shoes does a girl even need?! I just want to cancel my membership. I have enough. The product is fine, but for this horrible level of customer service it's not even worth the cheap(ish) shoes and purses. SERIOUSLY.

Here is what I wrote on their feedback request.

I found a pair of boots I liked on JustFab and became a VIP member. I remembered on the 6th that I had forgotten to skip on the 5th so I called (and waited and waited) and asked if I could skip if I had forgotten. They said no, I could get a credit. I said okay I will use that credit and cancel my account. So I cancelled my account, ordered another pair of boots to use my credit to make us even. The next day I was charged $32.91 for the pair of boots that was supposed to be paid for with the credit. That is almost $73.00 in one month for a person who is struggling and on a budget. I called (and waited and waited) and was told I would be refunded the $39.99 within 7 to 10 days by a woman named Joan - she cleared it with her supervisor. I was happy. However it has been 20+ days and no refund. Now I am sincerely not happy and will advise all my family and friends. That $39.99 was part of my grocery money. Very unhappy person here.

I made an account on JustFab around November of 2014 WITHOUT knowing the whole VIP thing. I admit that I should've been more careful. But last week, I called customer service to cancel my account, because I am in high school! I don't have the kind of money to pay $40 every month. She cancelled it, but the “skip this month” option is still on my profile! I clicked skip anyway just to be safe. I have read many reviews, in which the customer still get charged after cancelling! This is ridiculous! How can I be sure that the company has cancelled my account COMPLETELY???

Instead of receiving the boots I had ordered, I received an email stating that both pair of boots were out of stock. So I ordered 2 alternate pairs. One showed up and the other pair of "boots" was a very ugly 4" high heel. I spoke with customer service and they agreed to exchange them for the actual boots that I ordered. Instead of receiving the boots, I received the same 4" heels again. Went through customer service again and for the third time I received the high heels again! Three times in a row! I simply cannot believe how bad this place is. Everything is out of stock! And even if you find something in stock, it'll be out of stock by the time they go to ship it and the good Lord only knows what they'll be putting in the box. Steer clear of this company at all costs. I just called again to return my third pair of 4" heels and was told the wait time was 39 minutes. Hahaha! This company is a JOKE!!!

I have bought many shoes from just fab. The first pair I bought came in the wrong color and it took weeks for them to send a replacement. I wore them once and the strap broke. Then I bought some boots and a purse which worked out ok. Not the highest quality but at least they haven't broken so far. Recently I bought three new pairs. All of which broke by the second wear. I called Friday 1/2/15 to cancel my membership. $39.99 for shoes you can only wear twice is a rip off.

My sister bought some shoes from Justfab. They arrived and she was averagely happy with the shoes, although they aren't the greatest quality. My sister is only 14 so she doesn't understand the necessity of checking her bank account regularly. After two months went by, she had a bank statement that said that each month £35 was deducted to Justfab.

I am trying to return the two dresses I ordered from JustFab.com and the call wait time is 158 minutes. Also, you can't contact the company through email if the subject is regarding returns/refunds. Why isn't there an automatic label for returns to send the products back? I am extremely annoyed with the hassle of returning the items on top of how cheap the material the products are made out of. In addition to this complaint, I ordered a nail polish with my "points" for free, and it never came. In addition to this, my order came with a free magazine which never came.

I just bought a boots then I found out the stupid charge. If you do not take action between the 1st and the 5th, you will be charged $39.95 each month for a membership credit to the card on file. I read a few bad reviews of this company and I called the customer service but it seemed like a fake phone number. I couldn't make any phone call to cancel the VIP member. I'm freak out right now. My money is not only a paper.

I placed an order back on 6 December and to date (3 January 2015) have NOT received the goods. I have sent numerous emails and made I don't know how many calls but still nothing. The last email I received said that my goods were lost in transit!!!

I have bought plenty of shoes from this website and have never been dissatisfied with them at all, but a couple months back, I'd say Oct/Nov, I received a mailer from Justfab with coupons as well as a one time offer for free shoes that needed to be used by a certain date. Now the mailer I received was a little book packet but the problem was that the code to received the free shoes was right on the back where anyone could see it (not very smart in my opinion). Anyway I tried to get shoes with that mailer and unfortunately I could not, so I contacted customer service online chat & asked what I needed to do about this offer I received and how I could use this code at checkout to receive the free shoes, the representative explained that if it's not letting me use it then there was nothing she could do about it. I explained to her how could I not use something that I clearly received, and how it's false advertisement. After I stated that the representative then removed herself from the conversation & left me there!

I ordered two pairs of shoes in October and received them. The one pair was too small and I could not find my order history (although I kept clicking the order history tab on my account) to send them back. Now I'm stuck with a too-small pair of shoes that honestly look like they would just be uncomfortable anyways. The second pair, knee-high boots, fit perfectly and I fell in love with them instantly. Well that love has gone away after just under 2 months because the soles on the bottom have worn through and have holes in them (not too great with snow) and the bottoms are separating from the material to create loose rubber issues. I guess you get what you pay for and these "Made in China" boots are only worth a month's worth of normal wear. I will not be buying anymore. I was also charged the membership fee for the month because I forgot to skip, but I'm certainly not going to use it for more cheap products.

Absolutely awful! Wasn't made aware that £35 would be taken out of my account each month for 'credit." Boots fit awful and quality is shocking. Nightmare to return items. When returned they say they haven't received them. I've ordered 5 pairs and only kept 1 pair. Have not received any refunds and only 1 credit! When I've tried contacting them, they've been USELESS!!! Not happy!

My first time buying shoes from this company went awful. While I was walking, the shoe came completely apart before it ripped off of the shoe completely. I called customer service and told them what happened. He said that the shoes were out of stock and in order to get the shoes at the same price with a credit, I would have to redo my membership now. I cancelled because I couldn't afford the charge per month and I would forget to skip, otherwise I would have to pay X amount of dollars extra for a different pair of shoes. I'm a little outraged because the quality of the shoe was obviously bad and I'm being left with the option of paying more for different shoes or signing up for their contract month to month again. Hell no - never buy from here again.

I was not informed that I was subscribed to a service where I would have to pay £35 a month or have credit to buy things from this site. My purchase was a one-off and I do not want to use the site again nor can I afford to pay 35 pounds to these robbers. I tried to contact them through telephone and their number did not work and I got no reply through live chat. I expect that they will deal with this straight away and that no money will be taken out of my account on the 5th. Cannot believe a company can try to get away with this.

My boyfriend shopped for boots for me Christmas time of last year, and the only way to get the first BOGO free and free shipping, he had to make a VIP account. The terms of this VIP Membership is unless you skip the month by a specified date, they will automatically charge your account and put a credit to be used later. I kept the account that was still under my boyfriend's bank account, so I was extra careful of skipping months. I knew I couldn't afford to buy shoes. It worked for a couple months, but then I skipped a month, and my boyfriend came to me upset that they charged him. The next day, I called customer service and advised them of the situation, that I skipped the month and was still charged. She said unfortunately, she cannot refund me. I would have to use my credit but she would change the bank info so it would be my card info. Fine. I paid my boyfriend back and got new shoes, assuring him it was under my card now. The next month, I skipped the month again. AGAIN, they charged him. I called the following morning, let them know this has already happened before, it was supposed to be changed and something needs to be done or I will cancel my membership.

thank you so much for the refund and am going to the option as pay as u go i think is a better option thank you and will be cheking your website for good deals

My first purchase with JustFab was fine. Although the boots were cheap looking, they were ok for the price. Browsing the site a month later I noticed the 3 for 59.99 on bags and began selecting. I only clicked submit order to verify the total amount of the order NEVER thinking that the order would go through automatically. They charged the last credit card and used the previous shipping address and BAM! My order was being shipped.

I thought this place was awesome and lived the initial idea. I did not know that once you order one item they enroll you in VIP membership then begin to take your money if you don't log in and skip each month by the 5th... I found out once they began taking money. I then called to cancel my account and get a refund with no luck guy on phone - was pushy and rude tempered about it and would not cancel nor refund my account. I eventually found something to use the credit on but was shipped a very cheap looking and raggedy product which was not true to size at all. Going to return... Also I gave a friend of mine this site. She ordered 2 pairs of heels - both came damaged. My first item purchased here was also crappy... they were camel colored boots that had black bonding glue (I think) seeping out all over them when they got wet. This site should be shut down and I am definitely no longer a fan at all.

I ordered a pair of boots only which I received. A month later, I see a charge on my bank statement. I let it go. The following month I received another charge. After several phone calls, I reached the customer service rep. She indicated I was member. I stated I wasn't interested in being a member, I just wanted a pair of boots. I was informed I had to unchecked the box when I placed my order (which I didn't notice). When I request a cancellation, she would only credit for 1 charge I was okay with that 3 days later I see another charge, 32 dollars charge. When I called back I was informed an investigation will be done. I called 4 days to be told they're unable to locate the transaction & they NEVER would charge $32.00. I asked may I send my bank statement for verification that was denied. The supervisor took my cc # & I waited another 72 hrs to receive a vm. They're unable to locate the transaction. I can call back with my bank on the other line to confirm the transaction. NEVER will I use them again! Bad enough, the language barrier every time I called. Be warned on sneaky fees & denials. Shame on you!

I am very pleased that Just Fab took the time to resolve this issue. I also appreciate the fact that they understood my position and was willing and able to refund my money in the full amount. Now that i know how Just Fab works, i would probably order again when i am ready to become a member. Thank You Just FAb.