
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed June 8, 2015
I liked their selection and the styles so I purchased from them. It wasn’t difficult to find the shoe styles I was looking for. I bought a pair of shoes three months ago and the quality was excellent. The shoes are really cute, but the heels are a little bit too high. There’s always some new styles but if I don’t find anything, I can skip a month. So being a member is convenient.
Hi Alison,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed June 8, 2015
I bought a pair of shoes through JustFab in April 2015. I was happy with the shoes when they arrived and could not believe the low price that I got them for. Little did I know that the company were actually charging me £35.00 a month to have the privilege of this one PAIR. This means I have paid the equivalent of £70 for one pair of shoes. The website is completely misleading and extremely difficult when you do try to contact anyone. Within the space of two days I have sent two separate emails (neither of which have been responded to), called twice (the first call I was on hold for twenty five minutes), and tried to contact someone through the so-called "live chat" and have also had no response. In fact the chat won't even connect.
When I did finally get manage to get through to a member of staff on the phone I was less than pleased with the level of customer service. I was told that to make sure the company don't bill me monthly for the amount of £35, I have to log on to my account each month and deselect the option which allows them to take the money automatically without my knowledge. This has to be done every month and if it isn't done by the 5th, the money gets taken regardless. I was then told that the £70 which has been taken from my account is NON-REFUNDABLE and I have not been offered any type of credit note / gift voucher allowing me to actually purchase anything for my money. I would not recommend using JustFab at all. Horrific customer service, terrible help centre, and all around rip-off.
Reviewed June 8, 2015
I wanted to treat myself after labor so I started buying from JustFab. I've been a member for seven months now. I just bought shoes today. JustFab's quality is good except for one pair of boots because it broke two days later on my second time wearing it. I really liked them but I was too busy to return or exchange them. Other than that, the other experiences have been good.
Hi Aysha,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed June 8, 2015
I like the shoes that my friend got from JustFab so I decided to purchase too. I love the wardrobe ideas that they give every month, and their quality is good. I once purchased a dress, but it was a little too small so I returned it for a cover shirt. I'm recommending them.
Hi Barbie,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 8, 2015
I have a friend that got a purse from them with the promotion. So, I signed up and went to buy the same purse. And it's good quality for the price. Also, it's very easy finding the style I was looking for through them.
Hi Shimeka,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed June 8, 2015
I have been a member of JustFab for no longer than a couple of months. They made it easy for me to find my kind of shoes. I liked the buy one, get one free deal that they offered so I had quite a few pairs that came from them. I also like the fact that I can skip purchases for five months.
Hi Lynasia,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.
Reviewed June 8, 2015
JustFab is good. I buy from them because of the price and styles, and the ease of finding styles that I am looking for. I'm very happy with the quality.
Hi Shirlean,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed June 8, 2015
JustFab is okay - not bad and not perfect.
Hi Bana,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.
Reviewed June 8, 2015
I figured I give JustFab a try for my wife. I let her order a pair of shoes and use my credit card, man that was the worst idea ever! Since the first order, I have been charged 39.99 twice without me authorizing those charges! My wife called, they said they would reverse it and apologized and said they would cancel the "VIP" account, which they apparently never did and months later, another charge! This is ridiculous! This is a scam company in my opinion and from now on never will use them. Use Zappos instead!
Hi Roshan,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 8, 2015
I needed some shoes so I tried JustFab and it's easier for me to look for shoes because my kids go on there and they just send me pictures of the shoes that I should get. I already have 6 pairs of shoes from them since I became a member and I like the shoes. There's just one pair that I recently got that are very uncomfortable when I wear them. The material is so hard that it doesn't mold to my feet so it gives me blisters. Overall, for the price of the shoes, the quality is fine and they're not going to break down on my first wear so that is good. I like the fact that JustFab has a lot of options but I wish that when they have sales, faithful customers will be able to take part in that.
Hi Leida,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed June 7, 2015
This company stole $40 from me for 7 months straight and when I caught it they told me that they will refund half of the money and keep the rest. Please do not buy anything from this website because they will rob you every month for no reason. This people are crooks.
Hi Keita,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your shopping experience. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 7, 2015
I first heard about JustFab from a TV advertisement. I initially wanted to try it just to see how well it holds up. My first purchase, I thought it was the right size but it just wasn’t a good fit, so I ended up giving those away. The second one was fine. I bought some heeled sandals recently and they’re okay but I can’t wear them for long periods of time. I’m going to try some platforms from them and see how that goes. If that isn’t a good experience, then I might turn them back off for a while.
Hi Daphne,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed June 7, 2015
I looked through JustFab's brochure and I liked what I saw. I've been their member for two months now. It's fun getting stuff in the mail from them, it's like Christmas. My last purchase was last week. I bought some shoes which I think are of great quality.
Hi Rosalind,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed June 7, 2015
I looked at JustFab online and I saw a few shoes that I liked. My last purchase was a pair of black shoes for Valentine's day, and they are still in good condition. I would recommend them.
Great feedback, Jasmine! We sincerely appreciate it and we’re always happy to hear that our customers are happy!
Reviewed June 7, 2015
I saw some boots from JustFab and loved them. When I got them they were so little I had to send them back and got some more. It didn't take long for them to send me another pair and some more back. They fit this time and I liked it. I bought a good price too for two pairs of boots.
Hi Robin,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed June 7, 2015
I've had a wonderful experience with JustFab but I've been wanting to cancel my membership since I'm buying a car and I can't afford to make 40 bucks for a month.
Hi Lacey,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed June 7, 2015
A friend introduced JustFab to me and then I liked their products. It's been probably two years since I've been a member and I like earning points then getting free stuff. Just 3 months ago, I bought a pair of sandals and I liked the quality a lot. So far, their high heels are my favorite.
Hi Lily,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 7, 2015
I like the shoes that I got from JustFab. I can see an entire selection of shoes and there’s variety. I got a black pair of heels last time and quality is good. However, it took a really long time for the items to get to me. The shipping was not fast at all.
Thank you for the feedback, Fatema! We’re happy to hear that you’re satisfied with our services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed June 7, 2015
A friend told me about JustFab and I ended up purchasing a pair of shoes that I could use for my wedding. It was very easy to find on their site and I have already gotten them in the mail. They're perfect - they fit great. The shoes looks like they have good quality though I haven't worn them yet.
Hi Connie,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 7, 2015
I bought two pairs of boots back in December when there was some promotion being advertised, so I decided to try them out. (Apparently, this also signed me up for some kind of VIP membership, which I do not want.) I got my shoes in a timely manner, and they fit great and all that jazz. However, when I checked my phone today after work, I noticed I got a message from my bank, saying $39 was taken from my account for shoes I never picked out and shoes I never intend to purchase, all because I apparently didn't "skip the month" on time or whatever.
I have been trying to take my card off the site for some time now, but instead of being able to do that, we have to go through the hassle of calling some 1-800 number and going in circles that way. I am going to dispute this charge in the morning, as well as possibly get a new card so I can make sure this never happens again. And I better get my money back, or someone will be hearing from my mother who happens to work for a law firm.
Hi Jaclyn,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 7, 2015
I saw that my co-worker had adorable boots from JustFab and learned that it's also reasonably priced. Since then, I've been a member but it hasn't worked out as well as I'd hoped though shopping online was easy. I had the wrong size shipped twice and every time I go looking for my size, it is already sold out. Moreover, some of the shoes are way too tall and not comfortable at all.
Hi Sarah,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our customers may have. A member of our our customer service team will be contacting you shortly via e-mail to further assist you with your situation.
Reviewed June 6, 2015
I've been a member of JustFab for a year because of its good prices and shipping. I bought a bag last month and it was awesome.
Hi Samantha,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 6, 2015
My experience with JustFab.com is fine. Sometimes there’s stuff, sometimes there’s not. But the shoes are comfortable.
Hi Shelbi,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed June 6, 2015
The only thing that I didn't like with JustFab was the automatic payment withdrawal. Everything else was good as they usually have pretty good deals and some things that I liked as well. Products are of good quality.
Hi Stephanie,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.
Reviewed June 6, 2015
It took so long to cancel my membership with JustFab. But when I was finally able to, I still have a credit on the account, that’s why I haven’t closed it. I am satisfied with their price and quality but it was difficult to use the customer service after that. I also didn't want to do it monthly.
Hi Jennifer,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 6, 2015
What I like about being a member of JustFab is that I can have the option of choosing to buy or not buy and won't be charged. My last purchase was a pair of shoes and my favorite purchase so far is my bag. Their products are of good quality.
Hi Candice,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Updated review: June 8, 2015
I still wouldn't use this company, however as they have now cancelled my account i have given 2 stars (as I am dissatisfied with the company and what i went through before not what they did to help me. The refund of the money they took from me isn't going to change that.)
Original Review: June 6, 2015
I would not recommend this company to anyone. I bought a pair of shoes from here, one was the right size, the other one was clearly about a size smaller - would JustFab refund? No. Would they exchange? No. Because the shoes were both a size 7, they can't possibly be different sizes. So what a waste of £35 (even if they did exchange, why would I want another pair of shoes from here? You might end up with two different sizes again)!
Anyway, I got over the shoes incident and just promised myself I wouldn't buy anything ever again. Then £35 was taken from my bank account. I was confused, I hadn't bought anything at all! So I checked my account... aah yes the VIP member club which is awful. I didn't want to be a part of this club because I never wanted to buy from them again, so I phoned, no answer (I thought they were just busy, later on I realised this wasn't surprising) so I used their email service and received the reply "No, sorry you have to phone or send in written confirmation of cancellation to such and such address." Me: "is an email not written confirmation? Surely you could print my email and then I wouldn't have to send a letter?" Them: "no, just phone, we will help." WELL that was a LIE! I phoned again and again - no answers.
Then one day I did get through, and the woman said, "oh you want to cancel, you sure?" "Yes I am sure, I want you to stop taking my money every month as I don't want to buy ANYTHING from your site." HER: "well you should think about it for a couple of days," AND THEN SHE HUNG UP BEFORE I COULD SAY NO CANCEL IT NOW!! I know you have the option to "skip each month" but I am a busy person - this is not something I want to have to do every single month for the rest of my life. I know companies are told to make it hard for you to cancel things with them, but really?
This company is a joke, you can cancel by letter, but not email and you can cancel over the phone but if they don't feel like cancelling your account that day they will hang up on you. I am still having trouble with this company now - I have even spoken to the police because I have asked them to cancel my account and they just won't and they keep stealing money from me. I have advised them of this and they don't care. If I email them now, I don't even get a response, I just get a blank email back- AMAZING CUSTOMER SERVICE RIGHT THERE. PLEASE DON'T EVER USE THIS COMPANY - THEY ARE AWFUL!
Hi Katrina,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 6, 2015
I first heard about JustFab on a TV commercial and then one of my friends recommended them when I saw some of her shoes. I liked that all the prices were the same so I ordered from them and it’s been pretty easy to find the style of shoes I was looking for. The random sales throughout the year is my favorite thing about being a member. I bought a pair of wedges on my recent purchase and it has been my favorite purchase from them so far.
Hi Emily,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 6, 2015
When I first looked at JustFab, everything was definitely easy. Moreover, the quality of the boots I got from them was great.
We appreciate your feedback, Taylar! We always strive to provide the best service! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 6, 2015
I've always loved JustFab. I've been a member for two years now and me and my sister always order from them. I like the quality of their products and I get a lot of discounts. I know that if I have an issue with any of the shoes, I can always call them and they will fix it right away. They have good customer service and we've always had a good experience apart from one time where the shoes I purchased got delayed. But that was just because of my address, but they didn't let me know and they sent it back until the last minute.
Hi Ashley,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed June 5, 2015
JustFab has cute shoes and the prices were decent. They also helped me out with the type of shoes I would want to purchase and their shoes have good quality.
Hi India,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed June 5, 2015
I recently bought a pocketbook from JustFab. I also got my favorite Martin bag from their site. I think they offer good quality items and they're great overall.
Hi Cheri,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 5, 2015
JustFab's products were nice and the shoes were fairly of good price. Been a member for two years now and the VIP section is my favorite thing about it. So far, I've taken advantage of their free merchandise and the $39.95 off my card and I get a pair of shoes offers. I bought a pair of sandals with heels last March and I find that some of their shoes are good while some are running small. In fact, my daughters ordered two pair of shoes and both were too small and because we were past the time of exchange, they had to give the shoes away. Their customer service is great.
Hi Nicole,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed June 5, 2015
I saw a pair of shoes that I liked online. The quality is good so I would recommend them!
Hi Tiffany,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed June 4, 2015
My JustFab experience was good and I would recommend them to others.
Thank you, Hayley! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed June 4, 2015
JustFab has nice items. I like that they have a variety of things. The quality of their products is good.
Hi Olajumoke,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed June 4, 2015
Although they have a great selection of shoes and accessories I cannot give more than 2 stars. I feel with as much money they are making they are not able to provide a size 5 for the consumer in need. While the pricing would be perfect for what I am looking for especially since I go through my shoes rather quickly I am very disappointed that after all this time they still do not carry a size 5.
Hi Monique,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 4, 2015
When I first joined JustFab, I did not understand how it worked - how they charge every month whether you buy shoes or not. I was quite angry when I learned about that. But I have calmed since then. They got a lot of shoes to choose from and it's not hard to find many pairs that I like and it is convenient. I also like the fact that there are free returns - that's awesome.
Hi Carol,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed June 4, 2015
I love shopping and the clothes I saw in JustFab were so cute. It is easy to look for items since they had everything categorized. They have a big variety of clothes and I really like that. I've been a member for 3 months now and I like the sales and discounts that comes with it. In fact, I got 75% off everything I bought when I first signed up. I like the quality of the products.
Hi Symone,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed June 4, 2015
Good experience shopping with JustFab. It was easy to find the style of shoes I was looking for. I liked what I'd seen so I chose to purchase from them.
Hi Keiondra,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 3, 2015
This is the worst experience ever... First time online buyer and they come up with hidden fees. I've been charged $39.99 every month for 13 months. Someone needs to stop this THIEVES and I only bought one stupid pair of shoes, that by the way I haven't even wore them... WORST EXPERIENCE EVER.
Hi Lorena,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 3, 2015
It's very easy to find the styles that I like in the JustFab website. I purchased my latest pair this month and so far the items that I got have very good quality. I'm very happy with my experience and already recommended to my friends my shoes.
Hi Janeth,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed June 3, 2015
JustFab had really nice shoes for a little price. However sometimes they didn't have any sizes or it’s sold out. Also I had to return a pair of boots because the zipper had broken, and then I got back another pair of boots and the zipper was broken again. That was a little upsetting but other than that, they're really good. The quality is not bad. And I really like the easy shopping, easy shipping, and the low prices. I last bought a blue and white purse.
Hi Kayla,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed June 3, 2015
Yesterday I signed up for JustFab as I couldn't purchase without signing up. I was told to get 75% discount on my first shop. I was over the moon. Later I found out I had been signed up to be a VIP member. I did my research and found out I would be charged 35 every month if I don't skip it. I only want one pair of shoes - I do not want to order every month. I work flexible hours and won't always remember!!! I think this is unfair. I've tried to email them several times to be ignored and I've tried ringing customer services but my network won't allow me to ring the company. Someone help? I do not want to be part of this!!!
Hi Ashleigh,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 3, 2015
Everything's good. Even when I’ve had to deal with customer service. They've taken care of any problems that I’ve had. I placed an order one time and it was the wrong shoe size. I called JustFab immediately, they just let me know about the return policy but it all went fine. Since becoming a member 5 years ago, I haven’t had no problem with any of the shoes I got from them. They're pretty good quality shoes.
Hi Tammy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed June 2, 2015
Two months ago I bought some sandals and boots that were on sale. The sandals were poor quality so I didn't like them but I love the boots so much I decided to buy another pair of them.
Hi Nicole,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Should you have any questions please contact us at 866-337-0906.
Reviewed June 2, 2015
I purchase from JustFab because of their prices. It's been a year now since I've been a member and I particularly like their exclusive offers and the handpicking they do. I bought a pair of heels and wedges just two months ago. The latter fit nicely but the strap around my ankle is too loose so I can't wear them.
Hi Kalyn,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed June 2, 2015
I saw that JustFab had a special promo going on that gives 50% off on first buy so I went ahead and bought shoes - it's my favorite purchase so far. Just last month I bought a dress from them and I like it. Now, it's going to be my third month being their member. I really like that I could just buy my shoes online and I don't have to get out of my house. I'd definitely recommend JustFab.
Hi Mayra,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 2, 2015
My only issue with JustFab was something about credit. I have two cards registered with them. I wanted to switch which credit credit card for them to charge but they wouldn't let me. I had to call their Customer Service to be able to do this. Nevertheless, the clothes and everything else are very beautiful.
Hi Josefina,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent customer service, so a member of our customer service team will be contacting you shortly via e-mail to further assist you with your situation.
Reviewed June 1, 2015
I like the clothing from JustFab. I do a lot of online shopping and decided to buy a shirt and a pair of shorts from them. They have good quality.
Hi Kahley,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed June 1, 2015
Found shoes that I really like from JustFab and decided to purchase from them. I do think that some of the items are a little bit overpriced but quality is good. My last purchase was a wedge.
Hi Jolisha,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed June 1, 2015
Been a member of JustFab for about 3 months, which I heard about through a friend. She had some shoes on and I asked her where she got them from and she told me the website. Finding the style I was looking for was pretty easy. Plus quality is very good, I like it. Mostly all of my purchases is my favorite and it saves on the car. Stay on a website and just click on any to pick out shoes for you that will match your style.
Hi Kelly,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed June 1, 2015
I took a chance when I purchased from JustFab after hearing about them on TV. I've been a member for 4 years already and finding the style I am looking for was easy. However, I find that some of the shoes are a little hard on the inside. Nevertheless, I've been very satisfied with all of my purchases from JustFab and in fact, the last purchase I did was for a pair of boots at the beginning of winter.
Hi Faye,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 31, 2015
JustFab offers affordable products. I bought from them because mostly the set price is at 39.95. They are also easy to use and no surprises. I've been with them for a couple of years. The last purchase I had was a short dress. It was great and I like it. But my favorite purchase was my wedding shoes. I also like that they have the option to skip the month sometimes. That's something new on there. So, it's nice to go in there and look at all the shoes for the same price.
Hi Ana,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 31, 2015
JustFab's great! It was through my sister that I got to know about them, and then I saw in their website these heels that I like but couldn't find. Now I am a member for over two years. I have tried the Memorial 50% off. Quality is good that's why I purchase. I just bought a dress and boots a couple of days ago.
Hi Mabellini,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed May 31, 2015
JustFab has cute stuff. It's very easy to find things that I like but sometimes they don't have my size. So far I've only ordered one time and it has good quality. A good shopping experience.
Hi Angelica,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed May 31, 2015
Their membership program was pretty cool. I could use my credit to actually buy shoes or just skip a month. I haven't purchased much but I recently got heels and sandals last April, and the latest pair I got would be my favorite. I like them. Really good quality.
Thank you, Jelisha! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed May 31, 2015
I heard about JustFab from my daughter. I like their quality, it's pretty good shoes for the price. It's only one collect price, I don't have to pay for anything else, like taxes. I would wish shipping would be faster though. You have to order in advance if you want to use the shoes at a certain date. I would prefer JustFab to have sort of a VIP option where you don't have to wait long for your shoes, like maybe three days. I also don't like it when they give you store credit instead of giving your money back. What if I don't intend to buy from them in weeks, or need the money for something else? Other than those, I have no complaints.
Hi Cynthia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 31, 2015
My friend had ordered something from JustFab before she told me to kind of check out the website and to look into it and I did. And I've been ordering from JustFab ever since. The credits that you get when you're a member are really good. I also love to get their personal shopper or a personal style person. It's like they already pulled some things that they just based on your style that's right. I like to always log in and be able to see some of the style selections. It makes browsing through all the selections a whole lot easier. I just made my last purchase three months ago and bought five pairs of shoes and a purse. I like the style and the quality of the items that I purchased. I even like sometimes that they have those special glam or couture, where it's like a special kind of shoe line that comes out. It's been great so far and I definitely recommend them.
Hi Onyachi,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 30, 2015
I've been a JustFab member for about a year now and I love all the new styles of shoes that come out. It's very easy to find those that I'm looking for. I actually made my first purchase from them when I saw how their shoes were and the positive reviews as to their shipping time. My last purchase was two months ago. I got two pairs of shoes that were sandals which I think have good quality. It's been a great experience!
Hi Tammy,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed May 30, 2015
JustFab has been pretty good. I like that they sent me the boutiques and stuff. Sometimes, I wish I could search things other than what I filled out on my quiz, to change it up a little bit. Lately, I've been forgetting about the skip-this-month thing so I've had to buy things when I didn't really necessarily want to. I've actually been meaning to call and cancel but I just haven't done it. Overall though, it had been a good experience. I have gotten compliments on all the products that I have received and I like them.
Hi Jessica,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed May 30, 2015
I purchased from JustFab because of the prices. My favorite things about being a member are the boutique and special offers. And I like that there's a big selection. I bought some new boots last January and everything I've purchased from them is really nice.
Hi Kristen,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed May 30, 2015
I liked JustFab's shoes that were on the commercial so that made me want to try them. I have been a member for four months and so far their shoes are super nice and inexpensive which is what really drew me to them. I made my last purchase when they had the spring shoe sale on. It was a buy 1, get 1 promo so I ordered two. The quality of everything I've purchased are good that's why I like them a lot. My favorite purchase so far are both the wedge shoes that I got and I'm really happy with both of them that's why I've been telling everybody about JustFab.
Hi Courtney,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed May 30, 2015
I've been a member with Justfab for a couple of months and I purchased from them just to try it out. It was okay, I just don't know what to find. There had been times that I do find something but it's not often. Overall, I'm satisfied with them.
Hi Nadege,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed May 30, 2015
I heard about JustFab from my niece and I liked the shoes at one time but I stopped being a member. I'm not shopping there because they don't have shoes for my style. It's more for young people who likes inexpensive stuff. I purchased something but I had to send it back because it didn't fit. Their service was great and I would say to a young person to go for it but to an older person I'd say "no way, don't even go near that." It's definitely age-defining.
Hi Trish,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 30, 2015
I chose to purchase from JustFab because of their prices. I first heard about them through a friend. I've been a member for a couple of years and it's nice that I can pick and choose whenever I want to get stuff. But I've always skipped if I wanted. The last item I bought was sandals, and it is my favorite purchase so far. The quality of the items I've purchased was good.
Hi Adeeah,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed May 30, 2015
I love the whole thing with JustFab. They give you extra half off for the first time you buy, which is really good deal but after that, it’s not. The quality is definitely not the best, but it doesn't feel super cheap or like I'm getting ripped off. The only thing that I ever had an issue is the color of the bag that was on the website is not the color of the bag that was sent to me. I wanted to see if I can exchange it.
Hi Marlene,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 29, 2015
I like shoes from JustFab but I'm a little bit picky so it was a bit hard to find the style that I want. As a member I get offers but I really don't look into them that much so I haven't taken advantage of them. Right now, I just want to get out of the VIP.
Hi Jessica,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed May 29, 2015
JustFab has awesome style in shoes. Their quality could be a little better, but it's pretty good for the price. However I need to cancel because they don't have my size so I don't like the fact that my size is not available so there's a lot of shoes that I can't get.
Hi Arayna,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 29, 2015
JustFab is amazing! Finding the style of shoes I wanted was pretty easy. Last month I purchased two pairs of shoes, and they're are good. I like it a lot. But my favorite would be the pumps.
Hi Daisy,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed May 29, 2015
I purchase from JustFab because of their prices and availability. I didn't even know I was a member until one day they were taking money on my account. But it was cool so I didn't cancel it. I just put some stuff in the cart to purchase and when I first ordered the shoes, it was too big. I did take them away but right now I got the right size down so I like it. They have pretty good quality.
Hi Ashley,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 29, 2015
JustFab has a lot of selection which made it easy to find what I was looking for. I've been a member for half a year and every month, they have new arrivals. In fact, the last purchase I made was just last month and the quality is good. I am happy with JustFab!
Hi Lily,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed May 29, 2015
I wore a pair of JustFab shoes yesterday and everybody complimented me. It's wonderful. I love their special offers and their prices are great. I can also say the quality of their products is fine. They could be much better but still, I love them.
Hi Magdalene,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed May 29, 2015
I heard about JustFab through my friend who told me about its good deals. I gave it a try and I liked it. It was easy to find the style of shoes I was looking for. My favorite purchase was the one I made last February, a pair of black boots. I've been looking for these boots for a long time, and I found them on JustFab's website. Aside from having good styles, their shoes are also of good quality at reasonable prices.
Hi Shacara,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 28, 2015
It's really easy to find the kind and size of shoes I'm looking for at JustFab. I actually purchase new sandals from them two weeks ago and the material is really good.
Hi Lesly,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed May 28, 2015
My first pair from JustFab was $9! Compared to other online retailers, I like that I don't have to purchase every month, there is no lock in. I bought my most recent pair last month. What I like most are the great styles of its shoes. It is easy to go in and just choose what you want to purchase. I don't have to go in a store. The return process to something different is also easy and doesn't charge any. The shoes are comfortable, and they last. So far, my experience is good, and I love them. I'm recommending JustFab.
Hi Julia,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed May 28, 2015
I like how the JustFab products look and the people I am buying for liked them as well. They are pretty good shoes. They also have special offers for members.
Great feedback, William! We sincerely appreciate it and we’re always happy to hear that our customers are happy!
Reviewed May 28, 2015
I've been a member of JustFab for about three years now and my favorite part is when they send me free shoes every now and then. I love the quality of shoes I purchase from them and their customer service is always great. I like this site better.
Hi Mary,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 28, 2015
I'm very satisfied and I love my JustFab experience. I've actually built up a lot of credits since I've been so busy. My only complaint would be that I don't ever remember to say no to my charges. Otherwise, I'm always happy with the product and the service.
Hi Kelly,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed May 28, 2015
I've been a member of JustFab for a year and I remember ordering some shoes around April or May. Other online retailer didn't have my size while this did so I went with them. I can get rewards and discounts just for ordering a lot of stuff and I was able to get another coupon that they sent me. They have fast and free shipping, too. I once ordered some jeans and they were too small, so the next time I ordered a little bit bigger and they were still tight but that's usually my size. So maybe in JustFab jeans I need a bigger size. But other than that, every jewellery, shoe and purse I've gotten is in good quality that's why I recommended them already to a couple of my friends and my mom.
Hi Deja,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed May 28, 2015
I’ve had a good overall experience with JustFab. I order a ton of shoes from them. I get so many compliments from people when I wear this great pair of knee-high gladiator sandals that I bought from them. They’re awesome.
Hi Vanessa,
We sincerely appreciate it and we’re always happy to hear that our customers are happy!
Reviewed May 28, 2015
I've seen JustFab on a commercial and have been a member for only a month. I liked the styles of the shoes and that they are at a reasonable price. My favorite purchases were the green heels and the wedge with the gold-like heels that I just got two weeks ago. They're of good quality so I'm about to purchase two more shoes.
Hi Latisha,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed May 27, 2015
I got JustFab shoes because I liked their price. I didn't use the recommended part in the site, I never set up my own profile. I would go on my own and ignored that part. I last bought a few pairs of boots back in November and it's okay.
Hi Amy,
I'm glad that you've had a positive experience with JustFab. We will utilize your feedback to further improve the quality of our products and services. If you have other questions or clarifications, please do not hesitate to contact us at your earliest convenience. Again, our apologies for any trouble this has caused.
Reviewed May 27, 2015
I was a JustFab member for about five months and liked the free shipping. I had seen some shoe designs but not anywhere else for that price range. The quality was good for most of the things and I like the selection of shoes. However, the strap on some of the shoes would just loosen up.
Thank you, Faiza! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed May 27, 2015
I’ve been a member for more than six months and I like that if I want to, I can just skip a month. I also like the VIP perk especially when I was signing up. I got a couple of pair of shoes for not very much money so I’ve been very pleased with the quality of the stuff that I’ve gotten so far.
Hi Tami,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 27, 2015
They have good quality shoes, but I think that they should have a little bit more detail to it. There have been times where it'll say they're super comfy and it's not comfy at all, like with the last two heels I bought. The last one I bought was a white heel that had the gold chain on it. On the bottom, it has a single strap that goes straight across but it's really very uncomfortable. So I had to go out and get the heel comfort to put underneath that strap to make it more comfortable for me. Shipping-wise, I give them a decent amount of time. When I ordered multiple shoes, they came decently packed and the boxes were never messed up. Everybody that I know like the heels that I have and they go and make an account with JustFab.
I had an issue at one point, but it was because I went online and I skipped a month. They took money out so then I called them and they told me that I already used my one-time when I didn't. I eventually got transferred to a guy who told me that they were having internal issues with the computer and internet service. Since I wasn't at fault, he reimbursed me the money. I felt though that everybody who answers the phone should know what they're talking about.
I had another issue a few months ago. I bought a body chain and it was sent in this little black box just by itself (without my name on it). I thought it was gonna be in a little brown box like when they send the shoes. The mailman just slips anything that fits into my door slot but there are other girls where I live so they didn't know until I got home who the box is for. I felt like the body chain could have got broke the whole way here because it's really fragile. Furthermore since it didn't have my name on it or anything, somebody could have honestly stolen it and I wouldn't have proof cause my name wasn't on that black box.
I called them to say that this whole thing was not a good idea, especially since it's jewelry, but they just told me that that's how they send it out. I therefore told them I won't buy jewelry from them because I don't feel as though that was protection enough. But other than these, I don't have nothing bad to say 'cause I never had a major problem to make me cancel my account. I've been a member a long time and I never had an issue ever since.
Hi Ayana,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 27, 2015
They had free shipping so I decided to go for their products. JustFab has a lot of cute things that I don't see in stores so when I do get things from the website, no one has seen them before. My last purchases were for three dresses, three pairs of shoes, and a couple things and jewelry because I was getting it for free for being a long-time member. However, some of the sizes don't actually match up when I bought them and I haven't been able to return them. By the time I got to call them, they said it was too late to return. So I haven't bought anything from JustFab since then.
Hi Sashima,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed May 27, 2015
I've been a JustFab member for two years and my favorite thing about them is their prices. I bought some wedge heels recently which are my favorite purchase thus far. I love the quality.
Hi Brittany,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed May 27, 2015
I chose to purchase from JustFab because of the buy 1, get 1 free boots. It was easy to find the style of shoes I'm looking for. I've been a member for a year now and my favorite thing about it is the little boutique that they made for me in the corner on the upper left screen so I can click the stuff that I like. The favorite item I got from them so far was the black boots and my last purchase was a purse a couple of months ago but I returned it. The quality was up to standard, but the color wasn't what I thought it was going to be.
Hi Kimberly,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed May 26, 2015
I recently just became their member and I enjoyed the two for $40 deal that they had. I just bought a dress and sandals from them - I love the sandals but the dress wasn't what I expected, but it was okay. I'd still recommend them, they're good.
Hi Sasha-Gaye,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed May 26, 2015
It was easy to find the shoes I like. In a month-long membership so far, my favorite purchase were the brown wedges. I haven't had the chance to enjoy their special offers though.
Hi Christina,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed May 26, 2015
I have been a member going on six months in JustFab. I get a lot of emails, like the different deals that they all have. It was pretty easy to find the style I was looking for. The last thing I ordered were two pairs of heels. I was satisfied with their quality.
Hi Porsche,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed May 26, 2015
They have good quality shoes and I didn't have to wait long to receive my orders. I got a pair of tennis shoes and some white stilettos. And I get excellent quality looks from them for cheaper price. However, some of the shoes I ordered is not the correct size. They're sending me the size that I ordered but it is not accurate to what I actually wear. Other than that I enjoy it.
Hi Yolunda,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed May 26, 2015
My daughter saw a pair of shoes, a type of sandal, in JustFab that interested her and asked me if we could get them. I have heard zero complaints from her since we got it, so I think it's a good buy. When I set up the account, I didn't quite realize it was like a recurring thing. In fact, I have a balance with them now. But I have nothing bad to say about them.
Hi Al,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed May 26, 2015
My experience with JustFab wasn't a good one. I have ordered some shoes which I liked at that time. But I didn't know that they were taking money out of my account for about a good eight months after I ordered them. They did give me the money back, I have the shoes and everything is fine. I'm not a member anymore and would not recommend JustFab.
Hi Deloris,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed May 26, 2015
JustFab has been good. I forget sometimes to delay my order before the fees. But overall I like it.
We appreciate your feedback, Bess! We always strive to provide the best service!
Reviewed May 26, 2015
My experience with JustFab has been great. The quality of their products is good. I'd recommend them to friends!
Hi Janell,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed May 25, 2015
I love JustFab's shoes and finding my preferred style in their site is about as easy as it gets. The styles they have are just so much different from anything that I can find in a small town. I've been their member for at least four years. I love all purchases from them but their wedges are definitely my favorite because they're different. In fact, last week, I just bought some wedges from them and I love it.
Hi Kari,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed May 25, 2015
My first purchase from JustFab was a really good deal so I decided to be a member. It's been four months now, I've only really done that one purchase, and I actually tried to cancel my membership but do not know how to. I called the number that it says on the website and it just takes me to like like a different survey and then it hangs up on me, it wouldn't let me.
Hi Ashley,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 25, 2015
I felt that JustFab commercial was huge so I went online, looked at all their shoes, and I thought they were great. I thought they were really cute, but when I got them they looked kinda cheap. So I was a little disappointed but I kept the shoes nevertheless. I then got another charge I think not even a month later which I didn't know what for. Turns out it's because I apparently agreed to let them debit my account every month. I didn't see that. It probably needs to be a little more apparent so that you'll see if you need to check yes or no about directing the account.
Hi Crystal,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed May 25, 2015
Although the prices seem great, its all a huge scam. They force you to enroll in the VIP membership with each purchase, which is a monthly fee (credited to your account) of $40/month. I had been searching for a new purse FOREVER and I thought I finally found one on the site, so I was very excited after months of my ripped up old bag (I'm really picky about purses). I saw that it made me accept the terms of the VIP membership, and I read through and saw that members were charged. It said you could cancel at any time, or skip the months, so I decided I would just cancel right after, since I had no choice if I wanted to order this one time thing.
However customer service was such a hassle; they kept pushing things on me, and trying to continue my membership. I THINK I cancelled all $40 credits, but Im not 100%, since you cant check your status and customer service was completely confusing (although I did ask if I would be charged now or in the future, and he said no). I would not trust this website, and I definitely would never order from it again.
Reviewed May 25, 2015
I asked a girl about her shoes and she told me about JustFab. I purchased from them because I love the shoes, the dresses, and everything about it. It's very easy to find the style of shoes that I'm looking for so I chose JustFab over a different online site. When I had the wrong size with JustFab, they got my order replaced immediately, and everything was done within a couple of days and it was already back-shipped. So, I like the way they do their customer service over any other places. It's been a while that I've been a member with JustFab. I like the apps and the VNA.
What I do hate and the worst part about the whole thing is those stupid magazines. I have called up several times, wrote them letters, and asked them to cancel the magazine subscription, and they just started sending them to me again. I can't stand that because if anyone ever goes into my account to take money out, I will cut JustFab off because I never asked for the magazines. We don't read in here so, we've got the magazines but they're never even taken out of the plastic. They're just thrown away in the garbage. That's the most infuriating thing about it. Apart from this, I would definitely recommend them still. I have to give them the credit because my overall experience is awesome. Because if it wasn't, I would have cancelled a long time ago.
Hi Laura,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 25, 2015
I like the shoes from JustFab a lot and I get really good deals. They have points where you can get watches or nail polish every time you purchase an item. When you first sign up for it you can get two pairs of shoes for 39.95. I purchased wedges and I got a watch. I like the quality as they look really good. They fit, are of normal size and true to size. I've never had a problem with JustFab. It doesn't take long to get your stuff and they're dependable.
Hi Kelsey,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 25, 2015
JustFab has cheap shoes and I like it that I can return the shoes easily. Their products are pretty good for the price. A couple of months ago I bought some boots, but my favorite is a pair of wedge-soled shoes.
Hi Laura,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed May 25, 2015
What I like about being a member of JustFab is the free shipping. I'm qualified for some discounts too. I recently purchased a pair of shoes and they have good quality and I like them. My experience was great and I would definitely buy more from them.
Hi David,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed May 24, 2015
I'm not very picky, but JustFab has a lot of shoes that I like. The size I pick usually fits my feet so it's easy for me to keep ordering from the website. I love how it feels, and how the shoe looked, and it just kept wanting me to order more. The quality of their items are good. I'm also in love with the purse that I bought before but I'm just fan of the shoes.
Hi Chelsey,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed May 24, 2015
What I like about being a member at JustFab is its convenience. I bought two pairs of shoes from them. One was fine, and the other one wouldn't fit around my calf - and I’m not like obese; I'm just a regular-size person. It was made a lot smaller. But overall, it was pretty good and I definitely would tell somebody about it.
Hi London,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed May 24, 2015
I ordered my product about 3 weeks ago. Still have not received it. Shipping said about 7 days. The status says delivered. I emailed them 2 weeks after I ordered it. They still have not gotten back to me. I emailed them again a few days ago. Still no response. They say response time is 1 business day. I emailed them again just now. Hopefully they get back to me. I've been a good customer for over a year. Now they are here ignoring me when I am having issues with my order. They will no longer be getting any orders from me. This is just very ridiculous.
Hi Katie,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed May 24, 2015
I've seen some shoes that I liked in JustFab and they were on a discount. They have so many good quality shoes to choose from. And being a member, it's good that when I had to call and talk to them, they already know that it was me calling. And I get my shoes pretty quickly.
Hi Tia,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 24, 2015
I'm more of an online than a store shopper. So when JustFab was running a promo, I bought from them. I didn't really have an issue finding shoes to my liking on their site, it's fairly easy. It's the convenience of JustFab and the availability of styles and sizes that keeps me shopping there. I've been a member for two years and I like that I'm able to skip months in the subscription if I don't see anything I like and there's are also promos that catches my eye and gets me to come back in and spend some money. The last purchase I made was a pocketbook a couple of weeks ago. I have purchased pocketbooks from there and shoes and many others, and the quality is always up so far, never really had an issue with it. They always provide great, fast service as well. I think I can count on one hand any time I've ever had an issue. Overall, my experience has been incredible.
Hi Bernice,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed May 24, 2015
A friend told me about JustFab. They have a good price and it's easy to buy from them. Also, I liked that I have the choice to skip or purchase in a month. In addition, I liked the styles of their shoes especially some of the boots that I bought.
Thank you, Michelle! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed May 24, 2015
My sister has an account with JustFab and she gives me some of her shoes. I signed up because the prices seemed reasonable per month and I liked the shoes and the quality. I've been a member for a little less than a year. I love their special offers. The shoes are very pretty and the quality's nice. The only issue is they take longer to break in than other shoes.
Hi Katie,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed May 24, 2015
I've been with JustFab for a year now and they are a good deal. I like their offers. The maxi dress I purchased three months ago was of good quality. I recommend!
Hi Melissa,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed May 24, 2015
JustFab has a lot of shoes. I've only shopped once from them and the quality is good.
Hi Morgan,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed May 23, 2015
I liked the products that I bought from JustFab and it wasn't difficult finding the style of shoes that I want. Quality's okay and I like getting the discounts for members. I just don't like that if I'm not to buy and email, by the sixth day, they charge my account. And I'm not always online like some people.
Hi Toni,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed May 23, 2015
I'm just trying it out and I actually have only bought a couple of things from them. And I really don't enjoy being a member. Everything I bought has not fit. But the return policy was a good thing.
Great feedback, Charlette! We sincerely appreciate it and we’re always happy to hear that our customers are happy!
Reviewed May 23, 2015
I've been looking for some type of shoes that JustFab had online. Their price was affordable and the quality was nice. And there were always deals that were going. It was also easy finding the style of shoes I was looking for.
Hi Maisoon,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed May 23, 2015
I've had a great experience with them. I like the special discounts and offers that they give. Got to use their buy one, get one free and half off promos. And I love the quality. I haven't had any issues so far.
Thank you, Aisha! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed May 23, 2015
They have nice shoes, I like them. It's very easy to find the style I want. I've been a member of JustFab for almost a year and a half now and it's great to have discounts. Last month I purchased 3 pairs of shoes and their quality is good. I love them all.
Hi Jeanesia,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed May 23, 2015
When I first started out with JustFab, I had a bad experience because they sent me the wrong shoes and when I called back to get them resent, the rep was really rude. Also, the selections are repetitive, and they are just in different patterns or colors. But other than that, everything is always in good quality and the deliveries come quickly.
Hi Jamie,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed May 23, 2015
I order from JustFab when I don't want to go to the store. I like their shoes and they're very comfortable. I haven't had any problems with JustFab.
Hi Josafynee,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed May 23, 2015
It’s a great way to find the newest styles of shoes and my experience with them has been good. The shipping is the best part because my orders get to my house fast. But I want to cancel my account with JustFab now.
Hi Jessica,
We sincerely appreciate it and we’re always happy to hear that our customers are happy!
Reviewed May 23, 2015
I like JustFab but not the fact that they can take money off your account every month without me knowing. I do like the perks that I can get as a member but didn't understand the whole thing at first. I bought some boots and I liked the quality.
Hi Kianna,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed May 23, 2015
The shoes at JustFab were great but they're larger and some are small. I like the experience for the most part but I cancelled my account. I was very confused, I did not understand that they take money out every month and the instruction was very misleading.
Hi Ashton,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed May 22, 2015
I had to cancel my membership within one month of being a member but the quality of the purse I purchased from JustFab is just great. They offer a variety of choices.
Hi Yaimee,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed May 22, 2015
My friend got her really cute shoes from JustFab and that made me try it. For a year now I keep getting good quality shoes and there's good sales that come up. My last purchase was red pumps with string tie-up because there was 50% off sale going on so I got that and some brown sandals and shoe clutches. And because I'm a VIP I got free earrings. When I had an issue, it's good customer service. It's all around good.
Hi Kristin,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed May 22, 2015
JustFab had this 2 for $39 special, and I availed of it. Finding the right shoes was easy as the sizing is accurate. A week ago, I purchased a pair of black pumps and the quality is good. My favorite purchase from JustFab, however, would be the boots - I have three pairs. I'm going on 2 years on my membership already. I like the big selection, the great service, as well as the fast shipment.
Thank you, Melissa! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 22, 2015
I have cancelled my account because they charged me the VIP fee.
Hi Keishley,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our customers may have. A member of our our customer service team will be contacting you shortly via e-mail to further assist you with your situation.
Reviewed May 22, 2015
I cancelled my account with JustFab because I didn't know that they were gonna charge me $40 a month plus some shoes. I called them to cancel and asked "Why are you all charging me? I haven't got any shoe." They said that's because I was a VIP member of it. But I'm not being a VIP member. I signed up for a free move letter thing. And she said, "Oh, you were talking about a free pair of shoes every month?" They took money from my account for four months so I get four pair of shoes then? But they told me, "No." And when I tried to get the pair of shoes for that one month that they took out, when I went online, she told me that they will charge me. And then as I cancelled, she didn't even wanna let me cancel. If they're charging me, I probably get free shoes and I'm not. They're taking my money for nothing.
Reviewed May 21, 2015
I figured out exactly how my so-called VIP membership for JustFab works and I was okay with it. But I didn't realize that they were gonna be taking approximately $40 out of my card every month if I didn't like cash or Skip the Month on. Talking to someone they told me that that's the way it works and I didn't believe her. So, I called in and they confirmed it. And so as I realize that I cancelled the VIP because I didn't have, I wasn't in but other than that it was okay. I was just hoping that that would have been stressed more at the beginning but I didn't read the fine print in. I had and done my order and everything suits in so it's okay. I also bought two purses. But the shoes that I bought, the heels are too high so I need to return those.
Hi Terri,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 21, 2015
JustFab has been convenient, quality, and on time. They catered to all my needs because I own my business so I order for my other clients as well. I like the different styles they offer so I always got one thing as long as I can afford it. I actually got a Madison last month which is my favorite. Although lately, they haven't had a lot of good offers and I've been spending a lot of money in return.
Hi Laquisha,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 21, 2015
I learned about JustFab because my niece ordered from them. I always order shoes from them and it's not too hard to do so. I'd recommend them.
Hi Andrea,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed May 21, 2015
Finding what I am looking for is painless on their site. I've only bought 1 pair of shoes from them and they're great shoes and I like them. Though my experience was nice, I didn't know I got charged for two months so I am not sure what JustFab did.
Hi Olivier,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 21, 2015
I learned about JustFab via Facebook and I purchased from them because of their price. I've been a member for a few months and I am mostly able to find the styles of shoes that I want from their site. The quality of their shoes is good so I'm very happy with Justfab.
Hi Michelle,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed May 21, 2015
It's really easy to navigate the website and there's a lot of different shoes to choose from, it's just hard to get the high heeled one because my feet hurt after a while. But I like all the shoes and as a member I get to choose new ones each week and can get one that are worth more than 40 bucks for only 40 bucks. The only problem I've ever had with shoes I've gotten there is with my last purchase but it's probably just the boots that I bought that are faulty. Because I've only worn them 5 times and half of the sole of the boot was already coming off. It’s the first time it’s ever happened and they don’t seem to be cheaply made so I was really shocked.
But other than that JustFab has beautiful shoes for good prices and that you can wear with so many things if you get the right type of shoes. I got a pair of bright blue suede flats with a silver tip and they're really awesome. I just really wish they had 9 ½ because they have half sizes all the way up until 9 but then it goes to 10. I’m a 9 ½ so I have to a lot of times hope that I get a shoe that’s gonna fit. If I get a 9 I hope it’s not gonna be too tight, or get a 10 I hope it’s not gonna be too big.
Hi Meghan,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed May 21, 2015
It's not very hard to find the shoe styles I'm looking for in JustFab because they narrow it down pretty good. Their shoes also have good quality. I still have the first pair I bought and I wear them all the time. I would buy from them again.
Hi Sara,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed May 20, 2015
Sometimes I don't have the money so I like the $39.95 being taken out of my account. It makes shopping easier because you've already paid for it. Their products are of very high quality. I love their purses! I just bought a purse a week ago. For $39.95 you get what you pay for and even more.
Hi Cher,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed May 20, 2015
I saw these cute gladiator heels that I wanted so I went ahead and purchased from JustFab and it's been pretty good so far. They have a variety of heels and shoes that I could choose from. But it was kind of hard for me to walk in the white heels I recently bought. They're not comfortable to walk in for a long period of time. Still, I'll definitely shop in there again.
Hi Courtnei,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 20, 2015
I purchase from JustFab because of their shoe selection. It's easy to find the style of shoes you're looking for and they actually has black cute shoes. My favorite thing about being a member is the price of the shoes. The last special offer I got was the buy one, get one. About two months ago, I bought wedge sandals and the quality is very good. So far, my favorite purchase is the pair of ankle boots. They can go with almost everything and I love them. I had a great experience with JustFab.
Hi Veronica,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed May 20, 2015
JustFab had shoes that I liked and I've been a member for a couple of years. My favorite thing is the variety of shoes. I keep purchasing so they obviously are good quality. I've only bought shoes and I like them all.
Hi Jessica,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed May 20, 2015
I found a pair of wedges that I liked on JustFab, so I signed up to be a member. However, I didn't realize that it was a monthly membership. They're taking money off my card and I was really confused to where it was going. I tried to cancel the first time but it struck me into keeping it and having to skip each month, and so I have been a member for close to a year now. But I have ordered a lot from them. I just don't like how every month it's like I have no choice. I also like the way the website and everything is set up. Quality is decent. Some of them were good and some of them were just not what I expected.
Hi Hayley,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 20, 2015
I liked their product and style better than others. I've been a member for over a year now and I like the prices and getting discounts as a member. My favorite purchase was some gladiator sandals. I also bought heels a couple of months ago.
Hi Fhila,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed May 20, 2015
I'm happy with everything that I've ordered from JustFab. The quality of the products and the delivery has been good. My favorite purchase so far are the wedges.
Hi Tracy,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed May 19, 2015
My fiancée liked the styles and some of the deals that JustFab had on a consistent basis and that's why she kept ordering from them. And me not knowing a whole bunch about shoes, finding out the stuff that she liked and what the specials and what-not, I decided to sign up as well. I don't know much about shoes but it was easy to find what I needed and then get it here. They're pretty fast with shipping. So everything was great.
When I did have an issue when my order got cancelled, which was kind of my fault, my credit got refunded so I could actually use it right away instead of having to wait and wait and wait. But maybe next time if an order got cancelled due to them checking the stock and it wasn’t in the particular color and style that you were looking for, in addition to sending an email on order cancellation if they could do a phone call it would be exceptionally helpful. Like an extra added measure because sometimes people don’t always check their emails. In my case, I was kind of wondering what happened to the order because I had actually missed the email.
Hi Casey,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed May 19, 2015
I just saw some shoes that I liked on JustFab so I purchased them. And if I go to the store to get some shoes they never fit right and used to always hurt my feet, so I said I was going to try JustFab. When I tried them it's like every shoe that I get is just so comfortable that I can wear them. My experience has been excellent up until April 4 when I purchased the last pair of shoes. I bought some sandals but never received them. And I haven't got my money back.
Hi Maria,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed May 19, 2015
My last purchase was a pair of pumps and a faux fur vest. The shoes actually were a little small. I had gotten them in a 9 because they were out of half sizes and the 9 was actually too small (small meaning like it hurt at the tip because they were pointy toe pump). Whereas my other pointy toe pumps, I have an 8 and they fit fine. The vest looked more high-end looking online, but when I got it in person, it didn't to me. I still like the vest, don’t get me wrong, but it looked almost a little bit cheaper than it did online.
I would recommend JustFab. Just watch what size you get. Because if you get the wrong size then you gotta go through sending it back and since it’s an online retailer, it’s kind of hard... but I love the stuff. Even if I skip the month, I still go on and see what they have. And by the way the pumps that I bought, even though they hurt, they're still my favorite lol. They’re so cute.
Hi Tierra,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed May 19, 2015
I have been wanting to look at and possibly shop on this site for a long time after seeing ads. When logging on the site is easy to navigate, seems fun with the style questions etc. Immediately you are presented with a pop up box inviting you to become a vip member and get access to a virtual personal stylist etc, plus if you then order within 2 hours of subscribing you get your first order for around £9 instead of the introductory buy 1 get 1 free. This looks like it is some sort of mailing list and presented as a bit of fun, with you choosing your tastes and styles from pics of celebs that pop up. ABSOLUTELY NOT - BEWARE.
I didn't read the small print, and not until I had ordered my shoes at knock down rate and paid for them did I get e-mail explaining that the VIP club will mean a random pairs of shoes being chosen for me on 1st of each month and I will be billed for them unless I opt out. What a rip off. Never again. Then I phoned to unsubscribe (as you can't easily unsubscribe on website) on an 0844 number that costs a fortune and some non English speaking woman starts telling me if I do I can't have my shoes at that price. So I say "Fine, cancel my order." She then says "It is too late to do so." So I explain "You better not take any extra money from my card for the purchase I have already paid in full for. I give you absolutely no permission." She then says "Oh no we won't," then starts rambling on about all the benefits I will lose to which I cut her short due to cost of call and finished it.
I am furious I will be speaking to my bank when I finish this to ensure they can take no more monies from my card. If I want to buy shoes, I will choose them and I will decide where and when I buy them. I will be making sure everybody I know on my social media network etc knows about this as if you try and take me for an idiot. I will bite back 3 fold, and I hate scammers who pose as legitimate big companies. If the VIP club membership had been made VERY CLEAR on sign up, fine no problem, but it is not, so it is a money making scandal.
Reviewed May 19, 2015
My cousin told me about JustFab and I've been a member now for about two months. I like that they have a large selection of items. Aside from shoes, I found out that they were selling other things now, like clothes and purses, so I was more interested in it now. The items have been really good and it's been a really pleasant experience with them.
Hi Lateisha,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed May 19, 2015
JustFab had a pair of boots that I wanted that were pretty cheap so I signed up with them. It was pretty easy to find the style that I want and I like that you can earn credit and use it later. And that's what I normally do. They also have special offers like the two for $39.95 before and just like a certain percentage off. The first time when I signed up I got 50% off my first purchase. One of my favorites that I got from them is this huge, reversible, leather bag. The quality of the items that I got were pretty good and I use them all the time.
Hi Kendra,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed May 19, 2015
JustFab had a wide selection and reasonable prices. Things were easy to find and the quality was ok for its price. But it's not really in the budget for a while so it's just really annoying that I can't cancel my account online.
Hi Jessica,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com