JustFab Reviews

Hi Joy,

Thank you for sharing your experience with us. We apologize for any confusion regarding our VIP membership. Take note that we are a shoe and handbag of the month club. Once you've made your 1st purchase, which here on our records show was on September 4, 2011 for the Leighton shoe, you automatically became a VIP member. As a VIP member, there is never an obligation to purchase every month. All you have to do is log-in to your boutique every 1st to the 5th of each month and you will not be billed anything. If you forget to skip, you will be issued a store credit worth $39.95, which you can use for your next purchase. Store credits don't hold cash value and can only be redeemed by purchasing items from our website. We have reviewed your account and we've seen that due to not being able to skip months, you were issued a total of 6 membership credits, 5 of which you have already redeemed by purchasing items from your boutique and 1 which was given to you as a courtesy refund. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.

Hi Anrika,

We are sorry for your experience. Also, we apologize for any confusion as to how our program works. We would just like to reiterate that JustFab is a shoe and handbag of the month club. Once you've made your 1st purchase, you automatically become a VIP membership. Once a VIP member, there is no obligation to purchase each month. All we ask is for you to log-in to your boutique every 1st to the 5th of every month, and no credit will be generated. However, if you forget to skip the month, you will be issued a store credit worth $35.00, which is good toward your future purchase. We have reviewed your account and our records show that you've made your 1st purchase on September 28, 2013 for the Reese shoe. Due to not being able to skip the month of October, you were issued 1 store credit, which you can use anytime to purchase any item worth $35.00 from our website. Take note that store credits do not hold any cash value and can only be redeemed by purchasing an item. Should you need further assistance, don't hesitate to reply to this message or call one of our Fashion Consultants at our hotline at 866-337-0906 available 24 hours 7 days a week.

Hi Mikki,

Thanks for sharing your experience with us. We apologize for any misunderstanding as to how our VIP membership works. Once you have made your 1st purchase, you automatically become a VIP member. We would like to remind you that there is never an obligation to purchase each month. You just have to log-in to your boutique between the 1st to the 5th day of each month to choose to skip the month to avoid being charged a store credit worth $39.95. According to JustFab's Terms of Service, store credits do not hold any cash value, hence, it can only be redeemed by purchasing any item that is worth $39.95 from our website. We have reviewed your account and we have seen that you made your initial purchase on December 5, 2012 for the Jenae shoe. Now, because you were not able to skip the months starting on January-October 2013, you were issued a total of 9 membership credits. You were given a courtesy refund of $39.95 for your October charge. Upon further reviewing your account, you have redeemed your remaining credits on October 13, 2013. Also, our records show that you agreed to become a Pay as You Go member, which means that you will not be charged monthly anymore. Should you decide to cancel account, we require you to call our hotline at 866-337-0906 to speak with one of our Fashion Consultants. Should you have other concerns, don't hesitate to respond to this message and we'd be glad to assist you.

Hi Allison,

We apologize for that recent experience! If ever our site is not working in your convenience, please contact our Fashion Consultants. We can help you place orders, and assist you how to maneuver the site. We have reviewed your account and would like to review the account with you. Someone from our team will reach out to you via message, shortly. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.

Hi Carly,

We apologize for that recent experience! If ever our site is not working in your convenience, please contact our Fashion Consultants. We can help you place orders, and assist you how to maneuver the site. We have reviewed your account and would like to review the account with you. Someone from our team will reach out to you via message, shortly. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.

Hi Amanda,

We strive to provide excellent customer service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our customer service team will be contacting you shortly via e-mail to further assist you.

Hi Erin,

Thank you for sharing your experience with us. We apologize for the confusion as to how our program works. We would just like to reiterate that JustFab is a shoe and handbag of the month club. We strive to make our members be aware of our VIP membership. Once you've made your 1st purchase, you automatically become a VIP member. As a VIP member, you have no obligation to purchase an item each month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of each month to choose Skip The Month, and no credit will be generated. However, if you forget to skip, a store credit worth $39.95 will be issued to your account, which is good for your a future purchase. Since store credits are optional, it holds no cash value and can only be redeemed by purchasing an item from your boutique. We have reviewed your account and we have seen that due to no action in your boutique, you were issued 2 member credit charges on February and September 2013, with which you have already redeemed. Should you have further questions, don't hesitate to reply to this message for us to further assist you or you can call our hotline at 866-337-0906 available 24 hours 7 days a week. Thank you.

Hi Michelle,

We are so sorry for your experience. We have reviewed your account and we have seen that your order for the Brysen and Drae shoes were shipped on September 7, 2013 and delivered on September 9, 2013. We've also seen that due to no action in your boutique, you were issued 2 member credits for the months of August and September 2013, 1 of which you have already redeemed, and 1 remaining active credit. Know that you can purchase any $39.95 from our website anytime. Also, your account is still active, which means that it will still require monthly action. You can cancel your account anytime, just call our hotline at 866-337-0906 and speak with one of our Fashion Consultants to assist you, or you can reply to this message. Thank you.

Hi Bridget,

We apologize for your recent experience. We have reviewed your account and we have seen that due to not being able to skip the months of May, July, September and October, you were issued 4 member credits, 3 of which you have already redeemed and refunded. We would like to inform you that you still have 1 active store credit left. Kindly reply to this message so we can further assist you as to what to do with your situation. Thank you.

Hi Kimberlee,

We are so sorry for that experience! We would also like to apologize for your experience with one of our Fashion Consultants. Our customer service is very important to us and your information has been forwarded to our Quality Assurance Manager for further review and the proper updated training will be implemented. We have reviewed your account and we have seen that you called in to request to cancel your account on September 20, 2013 but the representative was not able to do that. You called again on October 11, 2013 and this time you were cancelled and was offered a refund. With this, someone from our team will contact you shortly via message to further assist you with regards to your situation. Should you have any concerns, feel free to contact our hotline at 866-337-0906 available 24 hours 7 days a week, or respond to this message. Thank you.

Hi Jenna,

We are so sorry for your experience and thank you for sharing it with us. We would like to apologize for any misunderstanding as to how our program works. Take note that JustFab is a shoe and handbag of the month club. Once you have made your 1st purchase, which our records show was on August 28, 2013 for the Micah shoe, you automatically became a VIP member. The details as to how our VIP membership works is also stated when you are prompted to click to agree to the terms before checking out. All we ask is for you to log-in to your boutique between the 1st to the 5th day of each month to choose to skip the month, and no credit will be generated. If you forget to skip the month, a store credit worth $39.95 will be charged to your account. We have reviewed your account and we have seen that due to no action in your boutique in the months of September and October, you were issued 2 membership credits. Upon further reviewing, we have seen that you called in to cancel your account on October 15, 2013, but decided to be a Pay As You Go member to redeem your membership credit. If you have further questions and clarifications regarding your account, kindly reply to this message for us to further assist you. Thank you.

Hi Hannah,

We are so sorry for your recent experience. We apologize if you got confused as to how our program works. We would like to reiterate that JustFab is a shoe and handbag of the month club. The details as to how our VIP membership works is available before making your purchase by clicking to agree to terms before checking out. The terms are also stated on the receipt included in the package below with step by step instructions on how to simply Skip The Month to avoid the $39.95 member credit that you can use on your next purchase. We would like to let you know there are no obligations in making purchases every month. We just ask our members to simply hit Skip This Month between the 1st through 5th of each month and nothing will ever be billed. Now, upon reviewing your account we have seen that you made your 1st purchase on September 22, 2013 for the Patagonia shoe. Due to no action in your boutique on the month of October, you were issued 1 membership credit. Should you have any further questions regarding your account please contact us at 866-337-0906 or kindly reply to this message for us to further assist you. Thank you.

Hey Kristen,

Thank you for your feedback. We would just like to inform you that we have already replied to your previous post. If you have other questions, kindly reply to this message or contact one of our Fashion Consultants at 866-337-0906 available 24 hours 7 days a week.

Hi Jess,

Thank you for sharing your experience with us. We have reviewed your account and our records show that you recently spoke to a Customer Service Representative on October 12, 2013 and was informed of how our program works and was also offered a courtesy refund. Also, you have agreed to become a Pay As You Go member, therefore reactivating your account. According to JustFab's Terms of Service, member credits do not hold any cash value. Know that you can use your 2 active membership credits to purchase any $39.95 item on our website. Once again, we apologize for any trouble this may have caused. If you have other questions/concerns, kindly reply to this message and we'd be glad to help you.

Hi Melissa,

Thank you for sharing your experience with us. We have reviewed your account and our records show here that the Viandy shoe was indeed not added to your pending purchase of the Romandy shoe. For that, we truly apologize. Upon further reviewing, the Romandy shoe was delivered to you on October 10, 2013 via Purolator International. If you still want to purchase the Viandy shoe, you can call our hotline at 866-337-0906 to place an order. Once again, we are sorry for the inconvenience. We will make sure that your interaction with our Fashion Consultant will be reviewed and addressed. Thank you for your feedback.

Hi Amber,

Thank you for sharing your experience with us. We are sorry for the confusion with regards to how our program works. Take note that JustFab is a shoe and handbag of the month club. Once you make your 1st purchase, you automatically become a VIP member. There is no obligation to purchase each month. All you have to do is log-in to your boutique between the 1st to the 5th day of each month, choose to skip the month, and no credit will be charged to your account. However, if you forget to skip the month, you will be issued a store credit worth $39.95, good toward your next purchase. We have reviewed your account and we have seen that you made your 1st purchase on August 28, 2013 for the Shyla shoe. However, since you were not able to skip the months of September and October, you were issued 2 membership credit charges, with which you have already redeemed on October 15, 2013. Now, take note that there have been a delay in the processing of batching orders, so expect another 2-3 day delay in the arrival of your package as we are currently fixing our technical errors. Once again, we are so sorry for the trouble that this may have caused. Should you have any other questions, kindly reply to this message so we can further assist you or you can call our hotline at 866-337-0906 and speak with one of our Fashion Consultants.

Hi Mary,

We are sorry for that experience! We apologize for the confusion as to how our program works. We would like to reiterate that JustFab is a shoe and handbag of the month. We strive to make our members be aware of our VIP membership. Once you have made your 1st purchase with us, you automatically become a VIP member. Now as a VIP member, there is no obligation to purchase an item every month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of every month. Here you are given the option to view our monthly collections, make a purchase, or if you don't feel like buying anything or if nothing catches your eye, you can simply choose to skip the month and no store credit worth $39.95 will be issued to your account. However, if you forget to skip the month, you will be charged a store credit, which is good for your next purchase. Now, we have reviewed your account and we have seen that you've made your 1st purchase on March 29, 2013 for the Chessey shoe. Due to no action in your boutique for the months of April-October of 2013, you were issued 7 membership credits. With this, kindly respond to this message for us to further assist you with your situation. Again, we apologize for the inconvenience this may have caused.

Hi Makayla,

We are truly sorry for your recent experience. We have reviewed your account and we have seen that you made your initial purchase on September 2, 2013 for the Petite Midtown. Our records also show here that due to no action in your boutique for the month of October, you were issued 1 membership credit. If you need further assistance with regards to your situation, kindly reply to this message and we'd be glad to help you out. You can also call our hotline at 866-337-0906. Thank you.

Hi Megan,

We are so sorry for your recent experience. Also, we apologize in behalf of our Fashion Consultants' behavior. Our customer service is very important to us and your information has been forwarded to our Quality Assurance Manager for further review and the proper updated training will be implemented. Now, we have reviewed your account and we have seen that you made your 1st purchase on August 28, 2012 for the Hinni shoe. Now, due to not being able to skip the months of June-July and September-October of 2013, you were issued 4 membership credits. Kindly reply to this message so we can further discuss your situation with you. If you have other concerns, you can also call one of our Fashion Consultants at 866-337-0906 and they would be glad to assist you. Thank you.

Hi Heather,

We apologize for your experience! We have reviewed your account and we have seen that you made your 1st purchase on September 17, 2013 for the Bryce shoes which was on BOGO sale. We would like to inform you that all items on sale or on clearance sale are considered final sales and cannot be refunded nor returned. Also, our records show here that you called on October 15, 2013 at 9:02 am and were able to talk to one of our Fashion Consultants. We have seen here that you agreed to have your account with JustFab stay active and returned an item for a refund. Should you have other questions, kindly reply to this message or call our hotline at 866.337.090 for us to further assist you. Thank you.

Hi Joanne,

Thank you for sharing your experience with us. We apologize for any confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. When you made your 1st purchase, which our records show here was on September 17, 2013 for the Brooklyn boot, you automatically became a VIP member. There is never an obligation to purchase every month. All you have to do is log-in to your boutique between the 1st to the 5th day of each month to view our monthly selections, and if nothing catches your eye, you can simply choose to skip the month and no store credit worth $35.00 will be generated for that month. However, if you forget to skip a month, you will be issued a store credit, which is good toward your next purchase. Be informed that store credits do not hold any cash value and can only be redeemed by purchasing an item from your boutique. Now, due to no action in your boutique during the month of October, you were issued 1 membership credit which is still active. Also, upon further reviewing your account, we have seen that your account is still active, which means that if you were not able to skip a month, you will be charged $35.00. You can cancel anytime, and there is no cancellation fee. All you have to do is to call one of our Fashion Consultants at 866-337-0906 available 24 hours 7 days a week, or you can respond to this message for us to further assist you with regards to your situation. Thank you.

Hi Tiffany,

Thanks for sharing your experience with us. We apologize for the confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. We strive to make our members be aware of our VIP membership. How it goes is, once you've made your first purchase, which our records show here was on August 26, 2013 for the Averie shoe, you automatically became a VIP member. Now as a VIP member, there is no obligation for you to purchase each month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of each month. You have the option of viewing our monthly selections, making a purchase, or if nothing catches your eye, you can opt out by choosing to skip the month and no credit will be generated for that month. If you forget to skip the month, a store credit worth $39.95 will be charged to your account, good toward your next purchase. We have reviewed your account and we have seen that your account is still active. Keep in mind that you can cancel anytime, just contact one of our Fashion Consultants. There is no cancellation fee. Upon further reviewing your account, our records show here that you were issued 1 membership credit for the month of October. For further assistance with regards to your situation, kindly reply to this message or call our hotline at 866-337-0906 available 24 hours 7 days a week. Thank you!

Hi Lisa,

Thank you for sharing your experience with us. We apologize for the confusion as to how our program works. Keep in mind that JustFab is a shoe and handbag of the month club. Once you make your 1st purchase, you automatically become a VIP member. Being a VIP member does not give you the obligation to purchase every month. All we ask from you is to log-in to your boutique between the 1st to the 5th day of the month. You have the option to view our selections, make a purchase, or to simply skip the month if nothing catches your eye and no credit will be generated. However, if you forget to skip the month, a store credit worth $35.00 will be issued to your account, good for your next purchase. We have reviewed your account and it shows here that you made your 1st purchase on August 13, 2013 for the Hunter shoe. Due to no action in your boutique, you were issued 2 member credits. If you have questions, kindly reply to this message so we can further assist you with regards to your situation, or you can call our hotline at 866-337-0906. Thank you!

Hi Deanna,

We apologize for your recent experience. We would like to inform you that JustFab is a shoe and handbag of the month club. Once you've made your 1st purchase, which our records show here was on August 4, 2013 for the Crystal shoe, you automatically became a VIP member. Take note that there is never an obligation to purchase every month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of each month, and no credit will be generated. However, if you forget to skip the month, you will be issued a store credit worth $39.95, good toward your next purchase. We have reviewed your account and we have seen that due to no action in your boutique for the months of September and October 2013, you were issued 2 membership credits. With this, someone from our team will contact you via e-mail to further assist you with your situation. If you have any other concerns, kindly reply to this message or call our hotline at 866-337-0906.

Hi Anny,

Thank you for sharing your experience with us. We apologize for the confusion as to how our program works. We would like to reiterate that JustFab is a shoe and handbag of the month club. We strive to make our members be aware of our VIP membership. What happened was, when you made your 1st purchase, which was on August 24, 2013 for the Gea shoe, you automatically became a VIP member. Now as a VIP member, there is no obligation to purchase every month. All you have to do is log-in to your boutique between the 1st to the 5th day of every month. You can view our monthly selections, make a purchase, or if nothing catches your eye, you can simply skip the month and no credit will be generated. However, if you skip the month, you will be charged a store credit worth $39.95, which is good for your next purchase. We have reviewed your account and we have seen that due to no action in your boutique during the months of September and October 2013, you were issued 2 store credits. If you could please reply to this message so we can further assist you, it would be great. If you do have any further concerns please feel free to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily. Thank you!

Hi Julie,

Thank you for sharing your experience with us. We would like to apologize for the confusion as to how our program works. We strive to make our members be aware of our VIP membership. What happens is, once you've made an initial purchase, which for this case was on September 29, 2013 for the Magic Kingdom bag, your daughter automatically became a VIP member. As a VIP member, there is no obligation to purchase each month. All we ask of you is to log-in to your boutique between the 1st to the 5th day to skip each month. If you forget to skip the month, a store credit worth $35 will be issued to your account, which is good for a future purchase. Store credits do not hold any cash value and can only be redeemed by purchasing an item in your boutique. Someone from our team will contact you shortly via e-mail to further discuss your situation. Should you have any questions, don't hesitate to contact our hotline at 866-337-0906 available 24 hours 7 days a week. Thank you.

Hi Edith,

Thank you for sharing your experience. We apologize for any trouble this may have caused. We have reviewed your account and we have seen that your order, which is the Ilsa shoe, is still in fulfillment batching, which means that it is now being processed to be shipped. Usually, it takes within 24-48 hours to process the fulfillment of the package. However, keep in mind that we have been having technical difficulties with our inventory at our warehouse, so lately there has been issues with orders batching for more than 2-5 business days than the actual number of days required for it to be shipped. Know that we are trying our best to fix the technical errors. If you have any other questions or concerns please do not hesitate to contact us via Live Chat Monday-Friday 7am to 7pm PST or 24 hours, 7 days a week at 866.337.0906.

Hi AnG,

Thank you for sharing your experience with us. We apologize for any misunderstanding this may have caused. We would like to reiterate that JustFab is a shoe and handbag of the month club. Once you've made your 1st purchase, which for this case was on March 20, 2012 for the Magda shoe, you automatically became a VIP member. As a VIP member, there is no obligation to purchase an item every month. All we ask is for you to log-in to you boutique between the 1st-5th day of the month, and no credit will be charged to you. However, if you forget to skip the month, you will be issued a store credit worth $39.95, good toward your next purchase. Take note that store credits do not hold any cash value and can only be redeemed by purchasing another item in your boutique. Also, as stated in JustFab's Terms of Service, all items that are on sale can only be refunded with a store credit, so we apologize for that confusion. If you have other questions, kindly reply to us so we can further assist you, or you can call one of our Fashion Consultants at 866-337-0906, available 24 hours 7 days a week. Thank you!

Hi Oralia,

We apologize for your recent experience with JustFab. We have reviewed your account and we have seen here that nothing else was charged to you after your October 8, 2013 membership credit charge, with which you have already refunded. Should you have other questions, do not hesitate to contact our hotline at 866-337-0906.

Hi Mercedes,

Thank you for sharing your experience with us. We apologize for the confusion as to how our program works. We strive to make sure that our members are fully aware of our VIP membership. Once you made your 1st purchase, which for this case was on December 30, 2013 for the Lainey and Jeanie shoe, you automatically became a VIP member. Being a VIP member, you are not obliged to purchase an item from JustFab every month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of the month, and you can either check our new styles, make a purchase, or opt out by simply choosing to skip the month, and no credit will be generated for that particular month. However, if you forget to skip the month, a store credit amounting to $39.95 will be issued to your boutique. Take note that a store credit does not hold any cash value and can only be redeemed by purchasing an item. Store credits are valid for 1 year upon the date it was issued. We have reviewed your account and we have seen that due to no action in your boutique for the months of July, August, September, and October 2013, you were issued 4 membership credits. Also, our records show here that you were able to skip the month starting on January to June 2013. With the escalation of your situation, someone from our team will contact you shortly via message to further assist you with your issue. Should you have any other concerns, please feel free to contact our hotline at 866-337-0906 available 24 hours 7 days a week.

Hi Marianna,

We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our team will contact you shortly via e-mail to further assist you with your issue. If you do have any further concerns please feel free to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily.

Hi Leshawndra,

We apologize for any trouble your experience may have caused. We reviewed your account based on the updated information that you have sent to us via private message, and our records show here that you indeed have skipped the month of October 2013 as no credit charge was billed to you. You have made your 1st purchase on September 13, 2013 for the Kenzie and Emmy shoes, and since you were able to skip the month on October, you have not been charged a store credit worth $39.95 for this month. Thus, we are happy to know that your issue has been resolved. Should you have any other concerns, feel free to contact our hotline at 866-337-0906 available 24 hours 7 days a week.

Hi Katerin,

Thank you for sharing your experience. We apologize for the confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. When you make your 1st purchase, you automatically become a VIP member. Being a VIP member does not give you the obligation to purchase each month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of the month, look at the new styles, make a purchase, or if nothing catches your eye, you can simply skip the month and no credit will be generated for that month. However, if you forget to skip the month, a store credit worth $39.95 will be issued to your account, which is good for your next purchase. Store credits do not hold any cash value and can only be redeemed by purchasing an item in your boutique. Once again, we apologize for any trouble this may have caused. Should you have any questions please contact us at 866-337-0906.

Hi Stephanie,

Thank you for sharing your experience with us. We apologize for any trouble this may have caused. We have reviewed your account and we have seen that you made your 1st purchase on November 26, 2012 for the Shalini shoe. Due to no action in your boutique during the months of January-October 2013, you were issued 10 membership credits. We have seen here that you were given a courtesy refund of $39.95 on October 9, 2013 by one of our Fashion Consultants. Due to the escalation of your situation, someone from our team will contact you shortly via e-mail to further assist you with regards to your remaining credits. Should you have any other questions, feel free to contact us at our hotline 866-337-0906.

Hi Patricia,

Thank you for sharing your experience with us. We truly apologize for the trouble this may have caused. We have reviewed your account and we have seen that you have made your 1st purchase on January 22, 2013 for the Vacance item. Due to no action in your boutique during the months of March, May, June, September, and October 2013, you were issued 5 membership credits. Upon further review, we have seen here that you have redeemed your store credits for March and May for purchasing the Carey and La Brea shoes on May 8, 2013. Also, you have refunded your September store credit on September 7, 2013. Due to the escalation of your issue, someone from our team will reach out to you shortly via message to further assist you with regards to your remainng credits. Should you have any questions please don't hesitate to contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Marianna,

Thank you for sharing your opinion with us. We would like to reiterate that JustFab is a shoe and handbag of the month club. We strive to make sure that our members aware of our VIP membership. When making your 1st purchase, you will be prompted to check off a box that says you’ve reviewed the VIP program details. As a VIP member, you’ll receive a new boutique of handpicked styles every 1st of each month. There’s never an obligation to purchase, as you can opt out between the 1st through the 5th day of the month. If you forget to skip, a $39.95 member credit is added to your boutique, good toward a future purchase. Rest assured, there’s no commitment and you can cancel any time by speaking with a Fashion Consultant over the phone. We have reviewed your account and we have seen that due to no action in skipping during the month of October, you were issued 1 store credit, which explains why you were billed on October 9, 2013. We would like to inform you that store credits cannot be used to pay your initial monthly purchase fee. Store credits can only be used toward purchasing additional items. If you have multiple credits, you may redeem them together or separately, in a single month or gradually over time. Again, we do apologize for any inconvenience, and hope the foregoing properly resolves this matter to your satisfaction. Should you have any questions please don't hesitate to contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Amanda,

Thank you for sharing your experience with us. We apologize for any misunderstanding regarding how our program works. Take note that JustFab is a shoe and handbag club of the month club. We would like to reiterate that items that are on clearance sale are considered a final sale, therefore no refund and exchange is available. Upon cancelling an account, we require our members to call in to talk to one of our Fashion Consultants for verification purposes. You cannot cancel your account online, as our Fashion Consultants are the only ones authorized to process a cancellation of an account. We have reviewed your account and we have seen that you have made your 1st purchase on September 12, 2011 for the Susan and Harrington shoe. Due to no action in skipping the months of November 2011, January 2012, August 2012, April 2013, July 2013, August 2013, and October 2013, you were issued 7 store credits. Also, we would like to inform you that your account is active and will still require monthly action, since you still have a pending item scheduled for a return. Should you have any other concerns, feel free to contact our Fashion Consultants at 866-337-0906 available 24 hours 7 days a week.

Hi Nicole,

Thank you for sharing your experience. We apologize for any confusion as to how our program works. We strive to make sure our members are aware of JustFab's VIP program. Take note that JustFab is a shoe and handbag of the month club. Once you've made your 1st purchase, you automatically become a VIP member. Now as a VIP member, there is no obligation to purchase an iteam each month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of the month to check our styles, purchase, or if nothing catches your attention, you can simply skip the month and no credit will be generated for that month. However, if you forget to skip the month, a store credit worth $39.95 will be billed to your account, good toward your next purchase. Be informed that store credits do not hold any cash value and can only be redeemed by purchasing an item from your boutique. A store credit is valid for 1 year upon the date issued. We have reviewed your account and we have seen that you made your 1st purchase on April 15, 2013 for 6 items. Since no action to skippin the month was done during the months of May-October 2013 upon further inspecting your account, you were issued a total of 6 store credits. But due to your card being declined for having an invalid account number starting on June-October 2013, no funds were taken. However, your May store credit was redeemed on May 8, 2013 for purchasing the Copacabra shoe. With this, someone from our team will contact you via message shortly to further assist you with regards to your situation. If you have concerns, feel free to contact our hotline at 866-337-0906 available 24 hours 7 days a week.

Hi Cait,

Thank you for sharing your experience with us. We apologize for the confusion as to how our program works. We strive to make sure that our members are informed about our VIP membership. Once you've made your 1st purchase, you automatically become a VIP member. Being a VIP member, there is no obligation to purchase an item each month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of the month, check our new styles, and if nothing catches your eye, you can simply opt out by skipping the month. However, if you forget to skip the month, a store credit worth $39.95 will be billed to your credit card. Be informed, however, that a store credit does not hold any cash value and can only be redeemed by purchasing an item from your boutique. We have reviewed your account and we have seen that you have made your 1st purchase on March 23, 2013 for the Aisha and Jancee shoes. Also, it shows here on our records that due to no action in your boutique, you were issued 7 membership credits, of which you have already been refunded the 3. With this, someone from our team will contact you shortly via message to further assist you with your remaining store credits. Once again, we apologize for any inconvenience. If you have other questions, don't hesitate to call our hotline 866-337-0906 available 24 hours 7 days a week.

Hi Oralia,

We apologize for any misunderstanding as to how our program works. We strive to make sure our members are aware of JustFab's VIP Program. Take note that JustFab is a shoe and handbag club of the month. Once you make your initial purchase, you automatically become a VIP member. Being a VIP member, there is no obligation to purchase an item each month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of the month and no store credit worth $39.95 will be generated for that month. However, if you forget to skip the month, a store credit will be issued to you, which is good toward your next purchase. A store credit is valid for 1 year upon the date it was issued. Also, as stated in the JustFab Terms of Service, store credits hold no cash value and can only be redeemed by purchasing an item in your boutique. We have reviewed your account and we have seen that you made your 1st purchase on October 17, 2012 for the Kelda shoe. Due to no action in your boutique for the months of November 2012 - October 2013, you accumulated a total of 12 membership credits, with which are still active. With this, someone from our team will contact you shortly via message to further assist you with regards to your situation. Should you have any further questions regarding your account please contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Kim,

We apologize for the confusion regarding how our VIP membership works. When you are sent the collection of new styles every 1st day of the month, you will be given options there to decide what to do for that particular month. Depending on your mood, as a JustFab VIP Member, you will have the option to choose 'Send Me Styles', wherein you can pick your monthly selection by the 5th day of the month. The 'Send Me New Options', wherein our experts will send you a new boutique selection of shoes, handbags and/or fashion accessories within 5 business days. You will have five (5) additional days from receipt of the email displaying your New Selection to select your monthly membership item or select the 'Skip This Month'. As for the 'Skip The Month' option, if you didn't find any items from the monthly selection that was sent to you that you wanted to purchase, you can choose to opt out by skipping the month, and no store credit worth $39.95 will be charged to your account. Now, regarding cancellation of accounts, we require our members to contact one of our Fashion Consultants for verification purposes. We have reviewed your account and we have seen that you made your 1st purchase on August 30, 2013 for the Davina shoe. Due to no action in your boutique during the month of October, you were issued 1 member credit. Now, due to the escalation of your issue, someone from our team will contact you shortly via e-mail to further assist you with your matter. If you have any other questions or concerns you can reach us 24 hours a day, 7 days a week at 866-337-0906.

Hi Danielle,

Thank you for sharing your experience with us. We apologize for your recent experience. We would like to clarify that we require our customers to call in and talk to one of our Fashion Consultants when you decide to cancel your account for verification purposes. Once again, we apologize for any inconvenience this may have caused. Should you have any other concerns, don't hesitate to contact us at our hotline 866-337-0906 available 24 hours 7 days a week.

Hi Melissa,

Thank you for sharing your experience with us. We would like to apologize for any confusion regarding how our program works. Once you have made your 1st purchase, which in this case was on September 13, 2013 for the Taye shoe, you automatically became a VIP member. Now as a VIP member, there is no obligation to purchase each month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of each month to view the styles and if nothing catches your eye, you can opt out by simply choosing to skip the month and no credit will be generated for that month. However, if you forget to skip the month, you will be issued a store credit worth $39.95, good towards your next purchase. We have reviewed your account and it shows here that due to no action in skipping the month during the month of October, you were issued 1 membership credit for October. Someone from our team will contact you shortly via e-mail to further assist you with regards to your situation. If you have other concerns, feel free to contact us at 866-337-0906.

Hi Jen,

We apologize for your experience. Take note that JustFab is a shoe and handbag of the month club. There is never an obligation to purchase every month. We have reviewed your account and we have seen that you made your 1st purchase on August 22, 2012 for the Athula and Shape items. Due to no action in your boutique during the months of May and October 2013, you were issued 2 store credits. Our records show that both store credits have been refunded on May 9, 2013 and October 9, 2013, respectively. Thus, we are happy to know that your situation has been taken care of. Also, we would like to inform you that your account is still active, thus it will still require monthly action. Take note that you can cancel your account anytime, but we do require our members to contact us if they want to cancel their account for verification purposes. There is no cancellation fee. Should you have other concerns, please get in touch with us at 866-337-0906 available 24 hours 7 days a week.

Hi Meg,

Thank you for sharing your experience. We apologize for the confusion with regards to how our program works. When you made your first purchase, which for this case was on January 1, 2013 for the Law item, you became a VIP member. There's never an obligation to purchase and you can skip a month between the 1st to the 5th day of each month. If you forget to skip, a credit is added to the account that can be used towards any item that you'd like in your boutique. Again we do apologize, but credits are non-refundable and can be used towards anything in your boutique that you'd like to purchase. We have reviewed your account and it shows here that due to no action in your boutique for the months of April, August, September, and October 2013, you were issued 4 store credits, 1 of which you have already redeemed on April 8, 2013 for the Manhattan item. With this. someone from our team will contact you via message to further assist you with your situation. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.

Hi Vanesa,

Thank you for sharing your experience with us. We apologize for the confusion as to how our program works. Once you made your 1st purchase, which was on August 4, 2013 for the Gianna shoe for this case, you automatically became a VIP member. We would like to reiterate that there is no obligation to purchase every month. All we ask of you is to log-in to your boutique between the 1st to the 5th day of the month, and if nothing catches your eye, you can opt out by choosing to skip the month and no credit will be generated for that month. However, if you forget to skip the month, you will be issued a store credit worth $39.95, which is good toward your next purchase. Store credits, according to JustFab's Terms of Service, do not hold any cash value and can only be redeemed by purchasing an item from your boutique. We have reviewed your account and it shows here that you were issued 2 store credits during the months of September and October 2013, due to no action in your boutique. With this, someone from our team will contact you to further assist you with your issue. If you have other questions, don't hesitate to call our hotline 866-337-0906 available 24 hours 7 days a week.

Hi Erianne,

Thank you for sharing your experience with us. We apologize for the confusion regarding how our program works. We strive to make sure our members are aware of JustFab's VIP Program. Once you have made your initial purchase, in this case, on September 17, 2013 for the Colton shoe, you automatically became a VIP member. Being a VIP member, there is no obligation to purchase every month. All we ask is for you to log-in to your boutique every 1st to the 5th day of the month and no store credit will be generated for that particular month. However, if you forget to skip the month, you will be issued a store credit worth $39.95, which is good for your next purchase. A store credit has a 1-year validity upon the date it was issued. As stated in our Terms of Service on the website, store credits do not hold any cash value and can only be redeemed by purchasing an item. We have reviewed your account and it shows here that due to no action in your boutique on the month of October, you were issued 1 store credit, with which you have not used to purchase an item. With this, someone from our team will contact you shortly via e-mail to further aid you with regards to your issue. Once again, we apologize for any inconvenience this may have caused. If you have other questions, don't hesitate to call our hotline 866-337-0906 available 24 hours 7 days a week.

Hi Kim,

We apologize for your experience! Take note though that JustFab is a shoe and handbag of the month club.We strive to make sure our members are aware of JustFab's VIP Program. Once you have made your 1st purchase, you automatically become a VIP member. Now, being a VIP member does not necessarily mean that you have to purchase every month. You can opt out by skipping between the 1st through the 5th day of each month, and no credit will be generated for that month. However, if you forget to skip the month, a store credit worth $39.95 will be billed to your credit card, with which you can use to purchase items in your boutique in the future. A store credit is valid for a year upon the date issued. It does not hold any cash value and can only be redeemed towards purchasing another item. We have reviewed your account and we have seen that you have made your 1st purchase on August 30, 2013 for the Davina shoe. Due to no action during the month of October, you were issued 1 member credit. However, we have also seen here that you were able to skip on the month of September, despite your claims of never having known about our "Skip The Month" policy. Regarding the cancellation of your account, someone from our team will contact you via e-mail to further assist you. If you have any other concerns, please contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Fabiola,

Our apologies for any confusion and trouble this may have caused. We strive to make sure our members are aware of JustFab's VIP Program. We are a shoe and handbag club of the month. How the VIP program works is available before making your purchase by clicking to agree to the terms before checking out. The terms are also stated on the receipt included in the package below with step by step instructions on how to simply Skip The Month to avoid the $39.95 member credit that you can use on your next purchase. We would like to let you know there are no obligations in making purchases every month. We just ask our members to simply hit Skip This Month between the 1st through 5th day of each month and nothing will ever be billed. We have reviewed your account and we have seen that you made your 1st purchase on June 19, 2013 for the Cartagena and Empire shoes. With this, someone from our team will reach out to you shortly vie e-mail to further assist you with regards to your situation. Should you have any further questions regarding your account please contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Sarah,

We apologize for your experience. We have reviewed your account and we have seen that you made your 1st purchase on August 11, 2013 for the Gea and Liliana shoes. Due to no action in your boutique for the months of September and October 2013, you were given 2 store credits, with which you redeemed on October 7, 2013 for purchasing the Amelie and Angeleno shoes. With regards to the cancellation of your account, someone from our team will contact you via e-mail shortly to further assist you. Once again, we are sorry for any inconvenience. If you have questions and other concerns, please feel free to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily.

Hi Meghan,

We apologize for your experience. We would like to reiterate that JustFab is a shoe and handbag of the month club. There is no obligation to purchase an item every month. All we ask is for you to log-in to your boutique every 1st through the 5th day of the month. You can simply skip the month if nothing catches your eye and you will not be issued a monthly credit. However, if you forget to skip, a store credit worth $39.95 will be charged to your credit card, which you can use to purchase another item in the future. As stated in our terms of service, a store credit does not hold any cash value and can only be redeemed by purchasing an item. We have reviewed your account and we have seen that you made your initial purchase on September 6, 2013 for the Gemini shoe. However, as there was a delay in the e-mail notification sent to you, we have honored you a courtesy refund of $39.95 for the October store credit that was billed to you. Our funds will release after 2-5 business days, depending on your banking establishment. For more information regarding as to when you can get your refund, we advise you to call your bank. As for your request for the cancellation of your account, someone from our team will reach out to you via email to review your inquiry offline. Thank you. Should you have any other concerns, feel free to contact our hotline 886-337-0906, we are available 24 hours, 7 days a week.

Hi Gemma,

Thank you for sharing your experience with us. We apologize for any misunderstanding as to how our program works. We would like to inform you that JustFab is a shoe and handbag of the month club. Once you have made your 1st purchase, you automatically become a VIP member. Being a VIP member, there is never an obligation to purchase an item each month. All you have to do is to log-in to your boutique between the 1st to the 5th day of each month and no credit will be generated for that month. If you forget to skip, a store credit worth $35 is added to the account that can be used towards any item that you'd like in your boutique. Again we do apologize, but credits are non-refundable and can be used towards anything in your boutique that you'd like to purchase. We will send someone from our team to contact you via e-mail to further assist you. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.

Hi Susan,

Thank you for sharing your experience with us. We truly apologize for the confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. Once you have made your initial purchase, you automatically become a VIP member. As a VIP member, there is never an obligation to purchase every month. All we ask is for you to log in to your boutique every 1st through the 5th day of each month. You can view our new style selections or you can simply skip the month if nothing catches your eye and no credit will be generated for that month. Take note that if you forget to skip the month, a store credit worth $39.95 will be issued to you, which is good for future purchases. It is valid for a year upon being issued so you can purchase items from your boutique anytime within the date of validity. We have reviewed your account and we have seen that you made your 1st purchase on September 24, 2013 for the Kyle and Audrie shoes, and your items have been physically delivered to you on September 30, 2013 via FedEX SmartPost. With this, someone from our team will try to reach out to you shortly via message to further assist you with regards to your problem. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.

Hi Sarah,

Thank you for sharing your experience. We apologize for the confusion as to how our VIP program works. Take note that JustFab is a shoe and handbag of the month club. Being a VIP, there is no obligation to purchase an item every month. All we ask is for you to log-in to your boutique every 1st to the 5th day of every month. You can simply skip if nothing catches your eye and no credit will be generated for the month. However, if you forget to skip the month, a store credit worth $39.95 will be issued to you, which is good for your next or future purchase/s. It is valid for a year upon being issued so you can purchase items from your boutique as long as the store credit has not reached it expiry date. As stated in our terms and conditions on the site, member credits do not have no cash value and can only be redeemed toward purchasing an item. We have reviewed your account and we have seen that you have made your 1st purchase on August 19, 2013 for the Gea shoe. Due to no action in your boutique for the months of September and October 2013, you were issued 2 store credits. Upon further review, we have seen that you have redeemed your store credit for the month of September. With this, someone from our team will try to reach out to you shortly via message to further assist you with regards to your situation. If you have further questions and clarifications, you may reach us by phone at 866.337.0906, available 24 hours 7 days a week.

Hi Amanda,

We apologize for your recent experience! If ever our site is not working in your comfort, please feel free to contact our Fashion Consultants. We can help you place orders, and assist you in navigating our website. We have studied your account and would like to review the account with you. Someone from our team will reach out to you via message, shortly. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.

Hi Allison,

Thank you for sharing your experience. We apologize for any misunderstanding regarding how our program works. We strive to make sure our members are aware of JustFab's VIP Program. Take note that JustFab is a shoe and handbag of the month club. Once you have made your 1st purchase, you automatically become a VIP member. Now as a VIP member, there is never an obligation to purchase each month. All we ask is for you to log-in to your boutique between the 1st through the 5th day of every month and no credit will be generated. However, if you forget to skip the month, a store credit worth $39.95 will be issued to you, which is good for your next or future purchase. As stated in our terms and conditions on the site, member credits do not have no cash value and can only be redeemed toward purchasing an item. We have reviewed your account and it shows here that you have made your 1st purchase on September 18, 2013 for the Roca shoe. With this, someone from our team will try to reach out to you shortly via message to further assist you with your situation. If you have further questions and clarifications, you may reach us by phone at 866.337.0906, available 24 hours 7 days a week.

Hi Patty,

Thank you for sharing your experience. We apologize for the inconvenience this may have caused. Take note that you may cancel your JustFab VIP Membership Account at any time. If you wish to cancel your Account, simply call our Fashion Consultants at 1-866-337-0906 anytime, 24 hours a day, 7 days a week. There is no cancellation fee. Please be advised that an account may only be cancelled by the registered JustFab VIP Member. Should you have any further questions regarding your account please contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Donna,

Upon searching for the contact number that you provided on our system database, our records show that you have 3 active accounts. All of these accounts have had purchased items on them, and no action to skipping the month was done to all of these accounts, hence the charges on your credit card. Due to the escalation of your situation, someone from our team will contact you shortly via message to further assist you with regards to your situation. Should you have any questions please don't hesitate to contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Crystal,

Thank you for sharing your experience with us. We apologize for the confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. We strive to make sure our members are aware of JustFab's VIP Program. When making your 1st purchase, you will be prompted to check off a box that says you’ve reviewed the VIP program details. As a VIP member, you’ll receive a new boutique of handpicked styles every 1st of each month. There’s never an obligation to purchase, as you can opt out between the 1st through the 5th day of the month. If you forget to skip, a $39.95 member credit is added to your boutique, good toward a future purchase. We have reviewed your account and we have seen that you made your 1st purchase on September 20, 2013 for the Micah shoe. Due to no action in your boutique for the month of October, you were issued 1 store credit worth $39.95, with which you redeemed the following day upon purchasing the Dustin shoe. With this, we will send someone from our team to try to reach out to you shortly via message to further assist you with your situation. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.

Hi Tracey,

Thank you for sharing your experience with us. We apologize for any misunderstanding as to how our program works. We strive to make sure our members are aware of JustFab's VIP Program. When making your 1st purchase, you will be prompted to check off a box that you’ve reviewed the VIP program details. As a VIP member, you’ll receive a new boutique of handpicked styles every 1st of each month. There’s never an obligation to purchase, as you can opt out between the 1st through the 5th day of the month. If you forget to skip, a $39.95 member credit is added to your boutique, good toward a future purchase. We have reviewed your account and we have seen that you have made your 1st purchase on June 16, 2013 for the Dynasty shoe. Due to no action in your boutique during the months of July to August 2013, you were issued 2 membership credits. Once again, we apologize for the frustration this may have caused. Thus, we have honored you your refund of $70 for the 2 credits that were issued to you. Funds will release after 2-5 business days, depending on your financial institution, so please check with your bank to be updated on the status of your refund. With this, someone from our team will try to reach out to you shortly via message to further assist you with your situation. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.

Hi Rebecca,

Thank you for sharing your experience with us. We apologize for any misunderstanding regarding how our VIP program works. Take note JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase. Once you've made your initial purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and condition before you check out your first purchase. We have reviewed your account and we have seen that you have made your 1st purchase on September 15, 2013 for the Irina shoe. With this, we will send someone from our team to reach you shortly via message to further assist you with your situation. If you have further questions or clarifications, feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hey Ellie,

We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

Hi Alexis,

We apologize for your recent experience. We have reviewed your account and it shows here that you made your 1st purchase on October 2, 2013 for the Taye shoes. However, it was cancelled due to maybe failed inventory. Also, you purhased another order on the same day for a BOGO deal Buy 1 Get One free for the Taye shoe in brown and black. With this, someone from our team will contact you shortly to further assist you. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.

Hi Paula,

Sorry for your experience! We would like to clarify that upon cancelling an account, you are required to call one of our Fashion Consultants for them to manually process the cancellation of your boutique. We do this for safety and security purposes. We have reviewed your account and we have seen that you made your 1st purchase on September 20, 2013 for the Linden shoe. With this, we will send someone from our team to reach out to you shortly via message to further assist you with your situation. If you have any further questions please feel free to contact us online via Live Chat or by phone at 866-337-0906 available 24 hours 7 days a week!

Hi Samantha,

We apologize for any inconvenience this may have caused. Sorry for the delay regarding the shipment of your item. Our warehouse usually updates our stores from time to time regarding inventories and stocks. We are sorry for the miscommunication on our part. Regarding your shipment, you will have to wait for another 3-5 business days for your item to be delivered to you. Due to the escalation of your situation, we will send someone from our team to reach out to you shortly via message to further assist you. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.

Hi Alexis,

We truly apologize for your recent experience! Sorry for the confusion regarding our promos. We would like to reiterate that promotions cannot be combined. We apologize for the mis-communication that you have had with one of our Fashion Consultants. We have reviewed your account and someone from our team will reach out to you shortly via message to further assist you with your situation. Should you have any questions please don't hesitate to contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Christina,

Thank you for sharing your experience with us. We would like to inform you that once an account has been cancelled, rest assured that no further action to skipping the month will be required. Our members will still be able to log in and out of the account to view the monthly selections. However, they will be no longer able to make any purchases. We will send someone from our team to reach out to you shortly via message to further assist you with regards to your situation. If you have further questions and clarifications, don't hesitate to contact us in our hotline 866-337-0906, we are available 24 hours 7 days a week daily.

Hi Ginny,

Thank you for sharing your experience with us. We apologize for any misunderstanding regarding how our program works. Take note that JustFab is a shoe and handbag of the month club. There is never an obligation to purchase each month. When you make your 1st purchase, you automatically become a VIP member. All we ask from you is to log-in to your boutique every 1st to the 5th day of every month. You can simply skip if none of our newly selected items catches your eye and no credit will be generated for that month. Note that if you forgot to skip the month you will be added $39.95 as a store credit. A store credit doesn’t hold any cash value but it can be used to purchase another item from your boutique. We have reviewed your account and we have seen that you have made your first purchase on September 20, 2013 for the Linden shoe. With this, someone from our team will reach out to you to assist you with your concern via message. If you do have any further concerns please feel free to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily.

Hi Sanja,

We are truly sorry for your recent experience! We apologize for the confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. There is never an obligation to purchase each month. Once you've made your initial purchase, you automatically become a VIP member. Once again, being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th day of every month, a $39.95 credit is issued to your boutique, which is good toward any item as stated in the terms and condition before you check out your first purchase. We have reviewed your account and we have seen that you have made your first purchase on August 1, 2013 for the Medelin shoe. You forgot to skip the month of September, so you have been given a member credit, which is good for your next purchase. Someone from our team will contact you shortly via message regarding your situation. If you have any other questions or concerns you can reach us 24 hours a day, 7 days a week at 866-337-0906.

Hi Tarah,

We are truly sorry for your recent experience. We have reviewed your account and we have seen that you made your 1st purchase on September 2, 2013 for the Marika shoe. Our records show that it has been re-shipped twice, the 1st time being on September 11, 2013 and the 2nd time on October 1, 2013. This is mainly due to failed inventory from our warehouse, as we are currently experiencing technical errors with regards to the batching of orders. Once again, we are sorry for the trouble this may have caused. If you have further questions, don't hesitate to call our hotline at 866.337.0906. We are available 24 hours 7 days a week.

Hi Sydney,

We apologize for your recent experience! If ever our site is not working in your convenience, please contact our Fashion Consultants. We can help you place orders, and assist you how to maneuver the site. We have reviewed your account and would like to review the account with you. Someone from our team will reach out to you via message, shortly. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.

Hi Kai,

It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

Hi Aarti,

We apologize for the confusion and misunderstanding regarding how our VIP membership works. Please kindly note that there is no obligations to make purchases every month. Once you've placed your first initial order you become a VIP. Being a VIP gains you access to all our monthly collections and special promotions. All we ask of you is to log in between the 1st through 5th of each month to either view the selections, make a purchase or skip the month. If no action is taken by the 5th day, a member credit of $39.95 will be placed in your boutique, good towards your next purchase. We have reviewed your account and we would like to work with you on this matter. Someone from our team will be contacting you via message shortly. For further questions please contact our Fashion Consultants at 866-337-0906 available 24 hours 7 days a week.

Hi Dashauna,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

We appreciate your feedback, Christine! Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

Hi Candace,

We apologize for that recent experience! We have reviewed your account and would like to review the account with you. Someone from our team will reach out to you via message, shortly. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.

Hi Ebeliz,

Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

Hi Donishia,

Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

Thank you, Deirdre! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

Hi Zoie,

We apologize for the inconvenience that this might have caused you. Regarding your purchase, the reason why you have only received one pair of shoes might be because the item that you ordered (Item #: 566089 - Gwynn), is currently out of stock in our warehouse. Take note that JustFab is a shoe and handbag of the month club. We apologize for any confusion and trouble that you have encountered regarding how the VIP membership works. As stated in the JustFab website's Terms of Service, if you do not select the 'Skip This Month' option, the 'Send Me New Options' option, or cancel your membership by the 5th day of the month, your credit card will be billed $39.95 for that month. If you select 'Send Me New Options', our JustFab stylists will send you new shoe, handbag, or other fashion accessory options within five (5) business days. You will then have an additional five (5) days to either select an item for purchase or choose to 'Skip This Month'. Unless you choose to "Skip This Month" by the deadline, your credit card will be billed $39.95 for that month. If you do not select an item for purchase or choose to 'Skip This Month' by the applicable deadline, your credit card will be charged for that month and you will receive a JustFab credit that can be redeemed toward the purchase of one JustFab item in any future month. Regarding our customer service, we apologize for your recent experience, your interactions with our Fashion Consultants has been reviewed and addressed. Our customer service is very important to us and your information has been forwarded to our Quality Assurance Manager for further review and the proper training will be implemented. If you have any further questions please feel free to contact us online via Live Chat or by phone at 866-337-0906 available 24 hours 7 days a week! We look forward to hearing from you.

Hi Lisa,

We apologize for any confusion and trouble that you have encountered regarding how the VIP membership works. As a JustFab VIP Member, you will be required to take action by the 5th day of every month, and as stated in the JustFab website's Terms of Service, if you do not select the 'Skip This Month' option, the 'Send Me New Options' option, or cancel your membership by the 5th day of the month, your credit card will be billed $39.95 for that month. If you select 'Send Me New Options', our JustFab stylists will send you new shoe, handbag, or other fashion accessory options within five (5) business days. You will then have an additional five (5) days to either select an item for purchase or choose to 'Skip This Month'. Unless you choose to "Skip This Month" by the deadline, your credit card will be billed $39.95 for that month. If you do not select an item for purchase or choose to 'Skip This Month' by the applicable deadline, your credit card will be charged for that month and you will receive a JustFab credit that can be redeemed toward the purchase of one JustFab item in any future month. We would greatly appreciate your feedback! If you have found the resolution helpful, please take the time to let us know by updating your recent experience with our customer service. Thank you!

Hi Rebecca,

It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

Hi Alanna,

Our apologies for any confusion and trouble this may have caused. We strive to make sure our members are aware of JustFab's VIP Program. Take note JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase. Once you've made your initial purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and condition before you check out your first purchase.

We have reviewed your account showing that you cancelled your account on the 23rd of September, 2013. It also indicates that you cancelled your order on the 22nd of September, 2013. Thus, we are happy to know that your concern was already taken care of. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hi Daisy,

We apologize for any misunderstanding regarding how our VIP program works. Take note JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase. Once you've made your initial purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and condition before you check out your first purchase. And as for your recent experience, we sincerely apologize for the inconvenience that you have encountered. Your interactions with our Fashion Consultants have been reviewed and addressed. We'll be taking note of that and we'll forward your case to our Quality Analysts Department to be handled accordingly.

Upon checking your account, we indeed saw that your account has not been cancelled yet, despite you telling customer service that you wanted to revoke your membership. We have contacted someone from our team and forwarded your membership status situation to be taken care of right away. Again, we do apologize for any inconvenience, and hope the foregoing properly resolves this matter to your satisfaction. Should you have any questions please don't hesitate to contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Kayla,

Our apologies for any confusion and trouble this may have caused. Take note JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase. Once you've made your initial purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and condition before you check out your first purchase. And as for your recent experience, we sincerely apologize for the inconvenience that you have encountered. Your interactions with our Fashion Consultants have been reviewed and addressed. We'll be taking note of that and we'll forward your case to our Quality Analysts Department to be handled accordingly. Again, we do apologize for any inconvenience on your part. Let us know how we can help, we're glad to help answer any questions.

Hi Victoria,

Thank you for sharing your experience. Sorry for the confusion regarding how our program works. Take note that JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase each month. Once you've made your inital purchase, you automatically become a VIP member. Being a VIP member doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th day of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and condition before you check out your first purchase. Once again, we really appreciate the feedback and we'll be sure to forward it for further review regarding the clarifications on how our program works.

Hi Justine,

Our customer service is very important to us and your information has been forwarded to our Quality Assurance Manager for further review and the proper training will be implemented.

Regarding your problem about seeing our selections, our system database has been experiencing technical difficulties, but nothing that our programmers and web developers cannot fix. Rest assured that our website is perfectly up and running now. JustFab is a shoe and handbag club of the month. As for the catalogs, we are unable to send them separately for at this time, they are only included in your purchases. Once you've signed up with us and have taken our style quiz, you will then see more selections that fit your preferences. Once again, we are sorry for any frustration that you've encountered.

Hi Sara,

We apologize for your recent experience! If ever our site is not working in your convenience, please contact our Fashion Consultants. We can help you place orders, and assist you how to maneuver the site. We have reviewed your account and would like to review the account with you. Someone from our team will reach out to you via message, shortly. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.

Hi Andreea,

Thank you for sharing your experience. We definitely apologize for any confusion as to how our program works. We would like to inform you that there is never an obligation to purchase every month. All we ask is for you to log in to your boutique between the 1st through 5th day of each month to view the new selected styles, make a purchase, or simply skip the month. If you choose to do nothing by the 5th day, you will be issued a member credit of $39.95, which is good towards your next purchase. We have reviewed your account and have seen that your membership has now been revoked. If you feel that the VIP program is not for you, we do have another option called “Pay As You Go” which will no longer require any skipping or billing within the month. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hi Crystal,

It has been a pleasure taking care of your fashion needs for the whole duration of your stay with us. The growth we’ve experienced over the years is because of customers like you, who faithfully support our business. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.

Hi Antoinette,

We apologize for your recent experience! If ever our site is not working in your comfort, please feel free to contact our Fashion Consultants. We can help you place orders, and assist you in navigating our website. We have studied your account and would like to review the account with you. Someone from our team will reach out to you via message, shortly. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.

Hi Jordan,

We are truly sorry for the confusion on how our store credits work. As stated in our terms and conditions on the JustFab website, because member credits are optional, they have no cash value and can only be redeemed toward purchasing an item. If you return an item that was purchased with a credit, the item can only be returned for store credit or exchanged. Again, we do apologize for any inconvenience, and hope the foregoing properly resolves this matter to your satisfaction. Should you have any questions, please don't hesitate to contact us at 866-337-0906 available 24 hours 7 days a week.

Hi J,

We apologize for any confusion and trouble that you have encountered regarding how the VIP membership works. We would like to let you know there is never an obligation to make a purchase every month. Once you've made your first purchase, you become a VIP. All we ask is to log into your boutique between the 1st through 5th day of each month to view the new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th day, you will be issued a member credit of $35.00, good towards your next purchase. We have reviewed your account and would like to work with you on this. Someone from our team will be contacting you shortly via message. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hi Shenelle,

Thank you for sharing your experience. We are truly sorry for any inconvenience this has caused. We have reviewed your account and we have seen that your item (Inner Circle) has been shipped on September 12, 2013 and has been delivered on September 13, 2013. Someone from our team will contact you via message shortly to discuss further details regarding your situation. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

We appreciate your feedback, Christine! We always strive to provide the best service! Should anything about our products or services bother you at all, please do not hesitate to let us know by contacting our hotline at 866.337.0906, available 24 hours 7 days a week.

Hi Elise,

We are truly sorry for the confusion regarding how our program works. Take note that JustFab is a shoe and handbag of the month club. There is never an obligation to purchase each month. Once you have made your first purchase, you automatically become a VIP member. All we ask is for you to log in to your boutique between the 1st through 5th day of each month to view the new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th day, you will be issued a member credit of $39.95, which is good towards your next purchase. We have reviewed your account and we will be sending someone from our team to contact you via message shortly. If you have any other concerns, just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hi Dana,

We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

Hi Danielle,

We just want you to know that we truly enjoy working with you and feel honored to be your chosen shoe and handbag of the month club. Your business is much appreciated, and we will do our very best to continue to meet your fashion needs. Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful. Thanks again! We look forward to serving you for many years to come.

Hi Cabrini,

Our apologies for any confusion and trouble this may have caused. We strive to make sure our members are aware of JustFab's VIP Program. We are a shoe and handbag club of the month. How the VIP program works, is available before making your purchase by clicking to agree to terms before checking out. The terms are also stated on the receipt included in the package below with step by step instructions on how to simply Skip The Month to avoid the $39.95 member credit that you can use on your next purchase. We would like to let you know there are no obligations in making purchases every month. We just ask our members to simply hit Skip This Month between the 1st through 5th of each month and nothing will ever be billed. If you feel that the VIP program is not for you, we do have another option called “Pay As You Go” which will no longer require any skipping or billing within the month.

We would also like to apologize for your recent experience, your interactions with our Fashion Consultants have been reviewed and addressed. Upon checking your account, your request to have your membership cancelled on the 16th of September has not been compassed yet. Our team is doing our best to fix this issue. Should you have any further questions regarding your account please contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Lindsay,

We are sorry for your recent experience. We apologize for the confusion and misunderstanding regarding how our program works. Take note that JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase. Once you've made your initial purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th day of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and conditions before you check out your first purchase. We have reviewed your account and someone from our team will contact you shortly via message to discuss your situation. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hi Benita,

We are so sorry for your recent experience! We would just like to inform you that JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase. Once you've made your first purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and condition before you check out your first purchase. We have reviewed your account and we have seen that all your remaining refunds have been taken care of. You can contact your financial establishment regarding the status of those refunds. Once again, we are sorry for the frustration this may have caused.

Hi Rosa,

We appreciate you sharing your recent experience with us. We apologize for the confusion regarding how our program works. We would like to let you know there is never an obligation to make a purchase every month. Once you've made your first purchase you become a VIP. All we ask is to log into your boutique between the 1st through 5th of each month to view the new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th, you will be issued a member credit of $39.95, good towards your next purchase. We have reviewed your account and we have seen that you have made your first purchase on October 10, 2012 for the items Alexis and Atarah. Also, you have processed two exchanges for store credits, which you have already used up when you purchased items Pitti Palace and Elle on November 19, 2012 and for the item Blake on July 19, 2013. Thus, we are happy to know that your concern was already taken care of. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hi Ashley,

Thank you for sharing your experience with us. We apologize for the confusion as to how our program works. We strive to make sure that our members are made aware of our VIP membership. When you made your 1st purchase, which for this case was on August 28, 2013 for the Millie shoe, you automatically became a VIP member. As a VIP member, there is never an obligation to purchase each month. All we ask is for you to log-in to your boutique between the 1st to the 5th day of each month and you can either view our styles to make a purchase or if nothing catches your eye, you can opt out by choosing to skip the month. However, if you forget to skip the month, you will be issued a membership credit worth $39.95 for that particular month, good towards a future purchase. As stated in the JustFab Terms of Service, store credits do not hold any cash value and can only be redeemed by purchasing an item in your boutique. Store credits have a 1-year validity upon the date it was issued. We have reviewed your account and we have seen that you were charged a member credit on June 13, 2013, with which you redeemed on the same day for The Pantheon. Someone from our team will contact you shortly via message to further assist you with your situation. If you have any questions or concerns please contact our fashion consultants @ 866-337-0906 available 24 hours a day 7 days a week or via LIVE CHAT 7am-7pm PST.

Hi Meschel,

We apologize for the confusion regarding how our program works. Take note that JustFab is a shoe and handbag of the month club. There is never an obligation to purchase each month. What happens is, once you have made your initial purchase, you become a VIP member. All we ask is for you to log in to your boutique between the 1st through 5th day of each month to view the new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th day, you will be issued a member credit of $39.95, which is good towards your next purchase. We have reviewed your account and we will be sending someone from our team to contact you via message shortly. If you have any other concerns, just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hi Alyssa,

We are pleased that you have chosen our company for your furniture purchase. We hope you are enjoying the convenience, quality, and affordability of your fabulous, unique items. We value your trust in our company, and we will do our best to meet your service expectations. Should anything about our products or services bother you at all, please do not hesitate to let us know by contacting our hotline at 866.337.0906, available 24 hours 7 days a week.

Hey Carmen,

We apologize for any misunderstanding regarding how our VIP program works. Take note JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase. Once you've made your initial purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and condition before you check out your first purchase. We have reviewed your account showing that you cancelled your account on the 9th of September, 2013. It also indicates that you we’re already given a one-time courtesy refund on the 6th of September, 2013 by one of our Fashion Consultants. Thus, we are happy to know that your concern was already taken care of. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hi Emily,

We appreciate your time and effort for sharing to us your concern regarding how our VIP program works. We are sorry for any confusion on this matter. JustFab is a shoe and handbag of the month club. Once you've made your initial purchase you automatically become a VIP member. Being a VIP, there is absolutely no obligation to purchase an item every month. All we ask is for you to log-in to your boutique every 1st to the 5th of the every month. You can simply skip if nothing catches your eye and no credit will be generated for the month. Note that if you forgot to skip the month you will be added $39.95 as a store credit. A store credit doesn't hold any cash value.

We have reviewed your account and your initial purchased of Shyla was checked out on the 28th of August 2013. We did confirm that you had 1 store credit for the month of September. And that you already have been refunded on the 13th of September worth £35. We are happy that your concern was already taken care of by one of our Fashion Consultants. If you have further questions or concerns just feel free to reach us at 866-337-0906 available 24 hours 7 days a week.

Hi Rachel,

Thank you for sharing your recent experience. We apologize for any misunderstanding regarding how VIP member works. Being a VIP, there is no obligation to purchase an item every month. All we ask is for you to log-in to your boutique every 1st to the 5th of the every month. You can simply skip if nothing catches your eye and no credit will be generated for the month. Note that if you forgot to skip the month you will be added $39.95 as a store credit. A store credit doesn’t hold any cash value but it can be used to purchase another item from your boutique.

It can be seen on the top left hand side highlighted in hot pink. In order to successfully skip the month, you should have to complete the whole process. Clicking the “send a new option” button will only allow you to change your boutique preferences. With this, someone from our team will reach out to you to assist you with your concern via message. If you do have any further concerns please feel free to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily.

We appreciate you sharing your recent experience with us. We definitely apologize for any confusion to how our program works. We would like to let you know there is never an obligation to make a purchase every month. Once you've made your first purchase you become a VIP. All we ask is to log into your boutique between the 1st through 5th of each month to view the new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th, you will be issued a member credit of $39.95, good towards your next purchase.

We reviewed your account and see that your initial purchase was on May 15, 201 for the Nabila shoe. Due to no action in skipping the month you were issued 3 member credits from June-August 2013 of $39.95 each month. We see that there was an attempt to issues a credit for September, but it had declined, not charging your account. Our records show that you spoke with a representative on September 11, 2013, you were informed how the program works and were offered a one-time courtesy refund for August of $39.95. Stated in our terms and conditions credits have no cash value. You also canceled your account and will no longer monthly action. We would like to work closely with you regarding this situation, someone from our team will reach out to you via message for further information. Should you have any questions or concerns contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Nana,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

Hey Cleo,

Thank you for sharing your experience. We are truly sorry for any inconvenience this has caused. Please kindly note that there is no obligations to make purchases every month. Once you've placed your first initial order you become a VIP. Being a VIP gains you access to all our monthly collections and special promotions. All we ask, is to log in between the 1st through 5th of each month to either view the selections, make a purchase or skip the month. If no action is taken by the 5th a member credit of $39.95 will be placed in your boutique, good towards your next purchase. We've reviewed your account and see that you made your first purchase on June 17, 2013 for the Olivie shoe for $17.50. Due to no action in skipping the month, you were issued 2 member credits of $39.95 each month for August and September 2013. Stated in our terms member credits do not hold any cash value. We would like to work with you on this matter, we have sent someone to reach out to you shortly via message. For further questions please contact our Fashion Consultants at 866-337-0906 available 24 hours 7 days a week.

Hi Tina,

Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more!

Hi Valerie,

We thank you for sharing your recent experience. We apologize for the trouble you encountered. There's no obligation to purchase each month. You can opt out by skipping the month, and if you forget to skip between the 1st-5th of every month, a credit worth $39.95 will be added to your account that can be used towards any item that you'd like in your boutique.

We would never want you to keep an item that you are not happy with. We have a great return/exchange policy, you have 30 days to return any item that you wish and we send out a pre-paid label to the email registered to your account.

Rest assured, once your account is cancelled over the phone with a Fashion Consultant, you are no longer billed. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.

Hey Sasha,

We thank you for sharing your recent experience. We apologize for any confusion of how our program works. We strive to make sure our members are aware of JustFab's VIP Program. The moment you become a VIP member, you would have to log-in to your boutique from the 1st to the 5th of every month to either view your selections, make a purchase or simply skip the month. Once no action is taken you will be issued a member credit worth $39.95 good for any 1 item for your next purchase.

We have reviewed your account and your initial purchase was on June 26, 2013 for La Brea. Since there was no action for July-September, you were given 3 member credits in the balance of $119.85. You also canceled your account on September 10, 2013, that means, your account will no longer need monthly action and no charges will be taken from your account.

We would like to work closely with you regarding this matter. Someone from our team will contact you via message. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.

Dear Kimmie,

We thank you for sharing your experience with us. And we apologize for the inconvenience.

JustFab is a shoe and handbag club of the month, once you complete your initial check-out upon your first purchase, you will automatically be a VIP member, being a VIP member doesn't necessarily mean that you are obliged to pay the monthly fee of $39.95. All you have to do is simply log-in to your account and go to your boutique to either skip the month or anything in the website catches your eye.

We did however read your concern about your recent purchase with us, and we are sorry to hear that it didn't work out for you. We will be more than willing to make the necessary procedures as a recompense for your disfavor. We do indicate our terms in shipping and returns in the JustFab website. With this, someone from our team will reach out to you to assist you with your concern via message.

If you do have any further concerns please feel free to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily.

Hi Chris,

We highly appreciate you for being with us for almost a year and for posting your recent experience with us. Recently, we have been experiencing a higher than usual call volume in the beginning of the month. We've also changed the phone hours for our member’s convenience to 24 hours 7 days a week and would recommend contacting us mid-afternoon or evening. We would never want you to keep an item that you are not happy with. We have a great return/exchange policy, you have 30 days to return any item that you wish and we send out a pre-paid label to the email registered to your account. Someone from our team will contact you via message for further actions. If you have other concern, just feel free to contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Denise,

We apologize for the frustration and confusion regarding how our VIP memership works. We would just like to clarify that there is never an obligation to purchase each month. All we are asking of you is to log in to the boutique between the 1st through 5th day of each month to check out our new monthly styles, make a purchase, or to simply skip the month. If there is no action taken by the 5th day of the month, a member credit of $39.95 will be added to your boutique, good towards your next purchase. We would like to work with you on this matter, we have sent someone to reach out to you shortly via message. For further questions please contact our Fashion Consultants at 866-337-0906 available 24 hours 7 days a week.

Hi Violet,

We apologize for your recent experience! If ever our site is not working in your comfort, please feel free to contact our Fashion Consultants. We can help you place orders, and assist you in navigating our website. We have studied your account and would like to review the account with you. Someone from our team will reach out to you via message, shortly. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.

Hi Ptyjhabb,

Thank you for sharing your recent experience with us. We are sorry if there was a confusion to how JustFab’s VIP program works. JustFab is a shoe and handbag of the month club and there is never an obligation to make a purchase. Once you've made your initial purchase you become a VIP. There is never an obligation to purchase each month. All we ask is to log into the boutique between the 1st through 5th of each month to check out the new monthly styles, make a purchase, or simply skip the month. If there is no action by the 5th of the month a member credit of $39.95 is added into your boutique, good towards your next purchase.

Again, we do apologize for any trouble this may have caused. Should you have any further questions, please get in touch with us at 866-337-0906 available 24 hours 7 days a week.

Hi Coco,

We’re sorry to hear about your recent experience with JustFab. We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We sincerely apologize and would like to make it up to you. Someone from our team will contact you shortly via e-mail to assist you.

Hi Crissa,

Thank you for sharing your experience. We apologize for any confusion regarding our return policy. We would never want you to keep an item that you are unhappy with. We have a great return/exchange policy, you have 30 days to return any item that you wish and we send out a pre-paid label to the email address registered to your account. Once you return an item for a store credit, it is no longer valid for a refund. Generally, we do not accept items to process return/exchanges once passed it's 30 days. We can honor a courtesy return/exchange for your item. To receive a return label, you would need to contact us to generate a return number to send you a return label for verification purposes. We have notated your account for our representatives to process your return. Contact us at your earliest convenience at 866-337-0906 available 24 hours 7 days a week.

Hi Ning,

Thank your for sharing your experience with us. We apologize for your recent experience, your interactions with our Fashion Consultants has been reviewed and addressed. We have reviewed your account and we have seen that you have made your initial purchase on April 24, 2013 for the Esperanza shoe. When you made your first purchase, you automatically became a VIP member. As a VIP member, you are not obliged to purchase every month. All we ask is for you to log in to your boutique between the 1st through 5th day of each month. You can simply skip if none of our items catches your eye and no store credit will be generated for that month. However, if your forget to skip the month, you will be added $39.95 as a store credit. We'd like to inform you that a store credit doesn't hold any cash value but it can be used to purchase another item from your boutique. With this, someone from our team will try to reach you shortly via message regarding your situation. If you have further questions, don't hesitate to contact us in our hotline at 866-337-0906, we are available 24 hours 7 days a week daily.

Hi Kristen,

We truly apologize for your recent experience. We are sorry for the confusion regarding how our program works. Take note that JustFab is a shoe and handbag club of the month. We would like to let you know there is never an obligation to make a purchase every month. Once you've made your first purchase you become a VIP. All we ask is to log into your boutique between the 1st through 5th day of each month to view the new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th day, you will be issued a member credit of $39.95, which is good towards your next purchase. We have reviewed your account and someone from our team will be contacting you via message shortly. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hi Priscilla,

Thank you for sharing your recent experience with us. We apologize for the misunderstanding regarding how our VIP membership works. As a VIP, there is no obligation to purchase an item every month. All we is ask is for you to log in to your boutique between the 1st through the 5th day of each month. You can opt to skip the month if nothing catches your eye and no credit will be generated for that month. Take note, if you forget to skip the month, you will be added $39.95 as a store credit. Store credits do not hold any cash value and can only be redeemed to purchase another item from your boutique. We have reviewed your account and have seen that you made your first purchase on August 21, 2013 for the Cambrie shoe. You were given a 20% off discount on your first purchase, so from $39.95, the total amount became $34.84. On September 6, 2013, you were honored a refund of $2.88 and $31.96 respectively, which when added, amounts to $34.84. Regarding the cancellation of your account as per your request, someone from our team will reach out to you via message shortly to further assist with you. Should you have any other concerns, please feel free to contact us in our hotline 866-337-0906, we are available 24 hours 7 days a week daily.

Hi Catherine,

We apologize for your experience. We definitely apologize for any confusion as to how our program works. Take note that JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase each month. Once you've made your first purchase you become a VIP. All we ask is to log into your boutique between the 1st through 5th day of each month to view the new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th day, you will be issued a member credit of $39.95, which is good towards your next purchase. We have reviewed your account and have seen that your first purchase was the Anastasia shoe. Someone from our team will be contacting you via message shortly regarding your situation. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hi Constance,

We truly apologize for your recent experience. If ever our site is not working in your convenience, please contact our Fashion Consultants. We can help you place orders, and assist you how to maneuver the site. We have reviewed your account and would like to review the account with you. Someone from our team will reach out to you via message, shortly. If you need any further assistance please let us know at 866-337-0906 available 24 hours 7 days a week.

Hi Cinthya,

Thank you for sharing your experience with us. We apologize for the misunderstanding regarding how our program works. Take note that JustFab is a shoe and handbag of the month club. Once you have made your initial purchase, you automatically become a VIP member. As a VIP member, there is no obligation to purchase an item every month. All we ask is for you to log-in to your boutique between the 1st through the 5th day of each month to view our new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th, you will be issued a member credit of $39.95, good towards your next purchase. Once again, we apologize for the confusion this may have caused. We have reviewed your account and we have seen that you have made your 1st purchase on May 17, 2013 for the Pamplona shoe. Since there was no action on your boutique for the months of June, July, and August, you were issued a total member credit of $119.85. With this, we will send someone from our team to reach out to you via message shortly to further assist you. If you have any other concerns, please feel free to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily.

Hi Lauren,

Thank you for sharing your experience. We apologize for the frustration this may have caused. We have reviewed your account and have seen that you made your 1st purchase on August 13, 2013. With this, someone from our team will reach out to you shortly via message to further assist you with your situation. If you have any other questions or concerns you can reach us 24 hours a day, 7 days a week at 866-337-0906.

Hi T,

Thank you for sharing your experience with us. We apologize for the confusion and misunderstanding regarding how our program works. When you make your first purchase, you automatically become a VIP member. As a VIP, you'll get a new boutique of styles monthly and there's no obligation to purchase. All we ask is for you to log in to your boutique between the 1st through 5th day of the month and choose to skip. If you forget to skip, you'll get a $39.95 credit added to your boutique, good on your next purchase. We will send someone from our team to reach out to you via message shortly to further assist you regarding your situation. Should you have any other questions and concerns, don't hesitate to contact us in our hotline 866-337-0906, we are available 24 hours 7 days a week daily.

Hi Carla,

Thank you for sharing your experience. Our apologies for any confusion and trouble this may have caused. We strive to make sure our members are aware of JustFab's VIP Program. We are a shoe and handbag club of the month. How the VIP program works, is available before making your purchase by clicking to agree to terms before checking out. The terms are also stated on the receipt included in the package below with step by step instructions on how to simply Skip The Month to avoid the $39.95 member credit that you can use on your next purchase. We would like to let you know there are no obligations in making purchases every month. We just ask our members to simply hit Skip This Month between the 1st through 5th day of each month and nothing will ever be billed. We have reviewed your account and with this, we will send someone from our team to contact you shortly to further assist you with regards to your situation. Should you have any further questions regarding your account please contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Charity,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.

Hi Gina,

Thank you for sharing your recent experience. We apologize for the confusion regarding how our program works. When making your 1st purchase, you will be prompted to check off a box that you have reviewed the VIP program details. As a VIP member, you’ll receive a new boutique of handpicked styles every 1st of each month. There’s never an obligation to purchase, as you can opt out between the 1st to the 5th day of each month. If you forget to skip the month, a $39.95 member credit is added to your boutique, good toward a future purchase. We have reviewed your account and we have seen that you've made your first purchase on December 1, 2012. Since there was no action made on the months of January through August of 2013, you were issued 7 member credits which totals to $279.65. Upon further reviewing your account, we have seen that on August 27, 2013, you used up all your member credits to purchase 7 pairs of shoes. With this, we have sent someone from our team to reach out to you via message shortly to further assist you. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.

Hi Beccy,

We apologize for the frustration that this may have caused you. Sorry for the misunderstanding regarding how our VIP membership program works. Once you've made your first purchase, you automatically become a VIP member. There is no obligation to purchase each month. All we ask is for you to log into your boutique between the 1st through 5th day of each month. Take note that if you forget to skip the month, you will be added $35 as a store credit. A store credit does not hold any cash value but it can be used to purchase another item from your boutique. You can simply skip the month if nothing catches your eye and no credit will be generated for the month. We have reviewed your account and we have seen that you've made your first purchase on August 4, 2013 for the Else shoe. With the information given, we have sent someone from our team to reach out to you via message shortly to further assist you with your situation. If you have other concerns, don't hesitate to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily.

Great feedback, Chanda! We sincerely appreciate it and we’re always happy to hear that our customers are happy! Should anything about our products or services bother you at all, please do not hesitate to let us know by contacting our hotline at 866.337.0906, available 24 hours 7 days a week.

Hi Christian,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

Hi Wynsda,

Thank you for sharing your experience with us. We apologize for any misunderstanding regarding the restrictions in our promotions. We have reviewed your account and we have seen that you purchased 4 pair of shoes on CLEARANCE SALE, plus another shoes using a membership credit on July 24, 2013. We would like to inform you, as stated in the restrictions of the said promotion that there are no returns or exchanges able to be honored on these items as it is considered a final sale. For help on future selections on fit, feel free to check out the Product Details page and Product Reviews to help select your size. We do apologize for any inconvenience this may have caused. Please note that on all regular orders you are able to process exchange/returns. With this, we will send someone from our team to reach out to you shortly via message to further assist you with regards to your situation. If you have any questions or concerns please contact our fashion consultants @ 866-337-0906 available 24 hours a day 7 days a week or via LIVE CHAT 7am-7pm PST.

Hi Ashley,

Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! We truly appreciate and it's reviews like these that makes us want to improve our products and services even more!

We appreciate your feedback, Cece! We always strive to provide the best service!

Hi Joanne,

Thank you for sharing your experience with us. We apologize for any misunderstanding regarding how our VIP membership works. Take note JustFab is a shoe and handbag of the month club. There is never an obligation to make a purchase. Once you've made your initial purchase you become a VIP member. Being a VIP doesn't require you to purchase each month. You can opt out by skipping the month, and if you forget to skip the 1st to the 5th of every month, a $39.95 credit is issued to your boutique, good toward any item as stated in the terms and condition before you check out your first purchase. We have reviewed your account and we will send someone from our team to reach out to you shortly via message to further assist you in your situation. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hi Ganella,

Thank you for sharing your experience with us. We apologize for the confusion as to how our VIP membership works. We would like to let you know there is never an obligation to make a purchase every month. Once you've made your first purchase you become a VIP member. All we ask is to log in to your boutique between the 1st through 5th day of each month to view the new styles, make a purchase, or to simply skip the month. If you choose to do nothing by the 5th day, you will be issued a member credit of $39.95, good towards your next purchase. We have reviewed your account and we have seen that you made your 1st purchase on April 11, 2013 for the Melrose shoe. Then, you were issued 4 membership credits due to no action taken in your boutique during the months of May-August. We'd also like to inform you that you have already redeemed the credits issued to you. With this, we will send someone from our team to reach out to you via message shortly to further assist you regarding your situation. If you have any other concerns just feel free to reach us at our contact number 866-337-0906 available 24 hours 7 days a week.

Hey Teang,

Thank you for sharing your recent experience with us. We definitely apologize if there was a confusion to how JustFab's VIP Program works. There is never an obligation to make purchases every month. Once you've made your initial purchase, you become a VIP. All we ask our members is to log into their boutiques between the 1st through 5th to check out the new monthly selections, make a purchase or skip the month. If no action is taken by the 5th, a credit of $39.95 will be issued into your account, good towards your next purchase.

Again, we do apologize for any trouble this may have caused. Should you have any further questions, please get in touch with us at 866-337-0906 available 24 hours 7 days a week.

Hi Aditi,

Thank you for sharing your experience. We apologize for any misunderstanding regarding how our program works. When making your 1st purchase, you will be prompted to check off a box that you have reviewed the VIP program details. As a VIP member, you’ll receive a new boutique of handpicked styles every 1st of each month. There’s never an obligation to purchase, as you can opt out between the 1st through 5th day of the month. If you forget to skip, a $39.95 member credit is added to your boutique, good toward a future purchase. Rest assured, there’s no commitment and you can cancel any time by speaking with a Fashion Consultant over the phone. We require you to call in for safety purposes. We appreciate your feedback and it will be shared with our Quality Assurance Management for further review. We will send someone from our team to reach out to you shortly via message to further assist you with regards to your situation. If you have any other questions or concerns, our Fashion Consultants are available 24 hours daily at 866-337-0906.

Hi Christi,

It has been a pleasure taking care of your fashion needs for the whole duration of your stay with us. The growth we’ve experienced over the years is because of customers like you, who faithfully support our business. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Should anything about our products or services bother you at all, please do not hesitate to let us know by contacting our hotline at 866.337.0906, available 24 hours 7 days a week.

Hi Kelly,

Thank you for sharing your experience. We truly apologize for any misunderstanding regarding how our VIP membership works. Once you have made your initial purchase, you automatically become a VIP member. As a VIP member, there is never an obligation to purchase every month. All we ask is for you to log in to your boutique every 1st through the 5th day of each month. You can view our new style selections or you can simply skip the month if nothing catches your eye and no credit will be generated for that month. Take note that if you forget to skip the month, a store credit worth $39.95 will be issued to you, which is good for future purchases It is valid for a year upon being issued so you can purchase items from your boutique anytime within the date of validity. As stated in our terms and conditions on the site, member credits do not have no cash value and can only be redeemed toward purchasing an item. We have reviewed your account and we have seen that your initial purchase was on February 28, 2013 for the Timothea, Nico, and Teen Vogue items. With this, we will send someone from our team to reach out to you shortly via message to further assist you with regards to your situation. If you have further questions and clarifications, you may reach us by phone at 866.337.0906, available 24 hours 7 days a week.

Thank you for sharing your experience. We apologize for the recent interaction, we have forwarded your information to our Q & A Management for further review. As for our VIP program, all we ask from our members is to log into their boutiques between the 1st through 5th of each month to view the new styles, make a purchase or Skip. If no action is taken by the 5th, a credit of $39.95 would be issued into their boutique. As for store credits they do not hold any cash value. Our records show that you spoke with a representative and had canceled your account not requiring monthly action.Further reviewing your account we would like to contact you and help assist you in this situation. Someone from our team will reach out to you shortly via message. If you have any questions please contact us at 866-337-0906 available 24 hours 7 days a week.

Hi Christina,

Thank you for sharing your experience with us. We apologize for any misunderstanding as to how our VIP membership works. When you make an initial purchase, you automatically become a VIP member. Being a VIP, there is no obligation to purchase an item every month. All we ask is for you to log in to your boutique every 1st to the 5th day of the every month. You can simply skip if nothing catches your eye and no credit will be generated for the month. Note that if you forget to skip the month you will be added $39.95 as a store credit. A store credit doesn’t hold any cash value but it can be used to purchase another item from your boutique. Take note that credit/s can be used for future purhcases and not just for the following month. We have reviewed your account and we have seen that you have made your 1st purchase on October 15, 2012 for the Emmy shoe. With this, someone from our team will reach out to you via email to review your inquiry offline. Should you have any other concerns, feel free to contact us in our hotline 866-337-0906 we are available 24 hours 7 days a week daily.

Hi Brigitte,

We would like you to know that we truly enjoy working with you and feel honored to be your chosen shoe and handbag of the month club. Your business is much appreciated, and we will do our very best to continue to meet your fashion needs.

Hi Elizabeth,

We are pleased that you have chosen our company for your furniture purchase. We hope you are enjoying the convenience, quality, and affordability of your fabulous, unique items. Should you have questions or clarifications, do not hesitate to contact our hotline at 866-337-0906, available 24 hours 7 days a week.