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JustFab Reviews

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About JustFab

JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.

Visit www.justfab.com
Pros
  • Special first-purchase discount
  • Free shipping for VIP members
  • Personalized style quiz
  • Discounts for VIP members
Cons
  • Must pause to avoid monthly charge
  • Credits do not apply to sale items

JustFab Reviews

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    How do I know I can trust these reviews about JustFab.com?
    • 4,943,040 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
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    3 featured reviews
    How do I know I can trust these reviews about JustFab.com?
    • 4,943,040 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 41 Reviews 5780 - 5930
    Verified purchase
    Price

    Reviewed June 27, 2015

    The quality of the shoes are nice, and it wasn’t expensive.

    Thanks for your vote!
    JustFab
    Response from JustFab

    We appreciate your feedback, Jhada! We always strive to provide the best service!

    Verified purchase

    Reviewed June 27, 2015

    What caught my attention to JustFab the first time is their deal of buying a pair and getting another for free. I have purchased several sandals from them and everything is nice. But recently, I feel like it's changed since I started ordering. The styles are not as nice as before. However, the ones that I have bought so far have good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Veronica,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Customer Service

    Reviewed June 27, 2015

    I returned my shoes to JustFab over a month ago now and still have not had a refund. Every time I get in touch I get an automated response stating there's no way of knowing how long it will take. I have been in touch with my bank who say there is no sign of them attempting to put it back in my account. I will not be using them again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Katie,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed June 27, 2015

    I saw shoes that I liked from JustFab and that's when I first decided to buy from them - I've been their member since February. In terms of their selections, they've given me something that I do like and some that I don't. Last March, I bought a pair of comfortable heels from them, which I love.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Samantha,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Punctuality & Speed

    Reviewed June 27, 2015

    Biggest thing I like about being a member is that you can push off your monthly payment (a lot of places don't let you do that). Also, the processing of returns is fairly easy. However one time I had to return a pair of boots and I had to order a totally different pair that I didn't like because they didn't have any in stock. That's the only thing bad about it. Some of their stuff are really good and some of the stuff I purchased broke pretty quickly so I had to return it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Erica,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed June 27, 2015

    I love shoes and with JustFab, which I heard from my friend, it wasn't that difficult looking for the styles of shoes that I like. I saw the some shoes with spikes that I was looking for. I also bought some sandals just two months ago and they're in good quality. I also love their personalized boutique. However, I tried to take advantage of their special offers one time, but it never happened.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ana,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 26, 2015

    I heard about JustFab from a friend and last month I bought two pairs of shoes when they had everything on 50% off sale. I really like the quality of their shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi K'Nicole,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Verified purchase

    Reviewed June 26, 2015

    JustFab is great, but I didn't realize that I would have to be charged every month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shkurte,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Verified purchase
    Price

    Reviewed June 26, 2015

    I like their shoes - they are of very good quality. Options and price are the best things about being a member... and I have been for about four years. JustFab’s wonderful.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Zujei,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 26, 2015

    I like the unique styles of shoes from JustFab, and I constantly get compliments on them. The shoes are very true to size. It is easy to find and pick the shoe styles I want - usually the ones with fun and funky heels. I've been a member for three years now and I have three closets full of shoes! As I am a big shoe person, I don't want to spend a lot of money on one pair of shoes. I like to spend a little bit less money on a pair of shoes that still have good quality so that I get a lot more of them. I like that their return policy is easy, and that they do the buy one, get one deals once in a while so I would recommend JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Michelle,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 25, 2015

    So far, everything's good with JustFab. I chose to purchase from them because I liked the shoes that I saw. I've been their member for almost a year and my favorite things about it is that I've got free shipping and the quality of their shoes are very good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Yocasta,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Verified purchase

    Reviewed June 25, 2015

    I've been a member of JustFab for a couple of years and I have no problems with them. The quality of their products is good but I wish they'd do lower-heeled shoes for work - not completely flat, just something in between. Nevertheless, I'd recommend them to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kathy,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 25, 2015

    I've had a great experience with JustFab. We've always had a fantastic time, and we've definitely been more than pleased with the company's shipping and specials that we've come across. I recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Alexander,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed June 25, 2015

    I've been a year-long member of JustFab. I like the style of the products they carry and I've been given good selections that are of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Thank you, Molly! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Verified purchase

    Reviewed June 25, 2015

    I've been a member for a while now, and I always like what I get at JustFab. The quality of the products is good, and I just bought some shoes semi-recently.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Holly,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Staff

    Reviewed June 25, 2015

    I liked JustFab's shoes, so I became a member and bought a pair of boots from them a couple of months ago, which are of good quality. I'd recommend this company to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kristi,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed June 25, 2015

    I always feel good about the quality of my JustFab purchases - I haven't had any problems with them yet.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Margaret,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Verified purchase
    Staff

    Reviewed June 24, 2015

    I've been a JustFab member for eight months and I think I got pretty good selections from my style expert. Good quality products, too for the most part. They do everything fine and I'd definitely recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jewell,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Price

    Reviewed June 24, 2015

    The items I have purchased from JustFab have good quality. It's also cheap. I've been with them for six months but I haven't shopped with them for a long time.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Thank you, Jenny! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Verified purchase

    Reviewed June 24, 2015

    JustFab is a good service and I see a lot of cute things from them though it's not always in my budget. The quality is good and I haven't gotten an item that I felt was cheap quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicole,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Customer Service

    Reviewed June 24, 2015

    I purchased shoes and they were very poor quality. Wore them once and killed my feet. Per company, I was unable to return due to the fact I wore them for 30 min before I had to stop and purchase flip-flops because the blisters were unbearable. Gave them benefit of the doubt and purchased a jacket. This was worst. Fit terrible and the quality was ridiculous. Literally fell apart while trying it on. Wanted to return but because I called for my return label one day too late, now I'm stuck with a $54.00 ripped, holes everywhere jacket from JustFab. There's nothing fab about this company!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Leslie,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase
    Online & AppStaff

    Reviewed June 24, 2015

    I liked the boots that I saw on their website so I decided to get a membership. They sell great quality items! I especially enjoy their special offers and I've already recommended them to a couple of people.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sylvia,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 24, 2015

    Been a member of JustFab for more than a couple of years now but I often skip over the selections that the style expert gives me. Also, the quality of their products are great and I love it. I've always recommended JustFab to my friends.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jo,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 24, 2015

    It's been okay and I would recommend JustFab. However, I sent something back to them last week but I haven't heard back from them yet.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Christine,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Verified purchase

    Reviewed June 24, 2015

    I like the stuff that JustFab carries. The last that I bought were the Octavia gladiators. I really love them and they have good material.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Julian,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 24, 2015

    I've been a member of JustFab for over a year. I like that they have the shoes available in my size, and the quality is good. I'd recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Laura,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase
    Price

    Reviewed June 23, 2015

    For a few months that I've been a member of JustFab, I've purchased nothing but shoes. They have good quality, good price and the selections given to me by the style expert were appropriate which depends on what I'm looking for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Andrea,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Customer Service

    Reviewed June 23, 2015

    It was some of their handles that made me buy from JustFab and they also have nice stuff. I'm no longer a member because I never received my purchase even after almost a month. When I called back, they said that they didn't have the product anymore and asked if I wanted to get some other one - I said no. They sent me the money back instead. Still, it wasn't good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Anna,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 23, 2015

    I like JustFab's styles but I got one item that I wasn't pleased with, but it was okay. I'd still recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Thank you, Monica! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Verified purchase
    Staff

    Reviewed June 23, 2015

    There was a really good deal at JustFab so I started purchasing from them. Their items have good quality. I'd recommend them to my friends.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amanda,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase
    Staff

    Reviewed June 23, 2015

    I love their shoes. But last time, I ordered two pairs of shoes, they were in my size but they don't fit me. I'm the kind of person who hates returning stuff so I kept them. But I don't have any complaint so far cause when purchasing online, one can't tell the size and materials of the items. It's not like you go to the store and try it on. But I don't have any problem with the shoes that I had before. They fit me well and don't hurt my feet. I could stand and dance with them. However, the watch they promised to send is not working even after changing batteries. But other than that, I like their shoes and I had and would definitely recommend them to friends.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Elmise,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 23, 2015

    Saw some JustFab shoes online that would match the dress I had to wear for my niece's quinceanera and I've been a member for about a year now. They did a monthly selection and it gives you the option whether you like the selection or you want a different one. Whenever you don't really have any budget to get a new pair of shoes or what have you, they allow you to skip the month which is great at times. My last purchase was a pair of sandals but my favorite purchase is my platform. Quality wise, I still have shoes that I got last year and they still look great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Andrea,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed June 23, 2015

    I purchased from JustFab because of their buy one, get one promo. When I first got my shoes, they were too big. I sent them back and they said that they didn't have those shoes in the size that I wanted. And then I had to get store credit. Also after a month, I started noticing they were charging my card even if I wasn't buying anything so I told them. I can't get my money back. That wasn't fair.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jessica,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed June 23, 2015

    I recently bought some sandals from JustFab and they're good quality items. I would definitely recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    We appreciate your feedback, Ramona! We always strive to provide the best service!

    Verified purchase

    Reviewed June 22, 2015

    I was looking for a pair of boots and made my first purchase with JustFab. Now I've been a member for 8 months. Their selections are fine, and of great quality. They're not always my taste but I would tell them and they give me alternatives.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Bridget,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed June 22, 2015

    I won't shop with JustFab again. They have good shoes and it was good at first until I found out that they were taking money from my account without me knowing, and they signed me up for a program that I never signed up for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Noelle,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed June 22, 2015

    I never really had major problems with JustFab other than my own lack of diligence looking at sizing. They've always been very good to me, and I enjoy them a lot!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashley,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Verified purchase

    Reviewed June 22, 2015

    I like being a member of JustFab. They have a good deal and good quality. It was just hard sometimes to skip the month when I couldn't pay.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Keishana,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Price

    Reviewed June 22, 2015

    JustFab had a lot of cute styles and they're very affordable. Most of their heels are a little hard to walk in but they're good shoes and I will probably continue to keep using JustFab. It's been great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tyler,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase

    Reviewed June 22, 2015

    My overall experience with JustFab was good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jane,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase
    Staff

    Reviewed June 22, 2015

    Heard about JustFab from my aunt. I was getting married and needed shoes and they had the style and color I was looking for. Once I put in my size, I was able to go through it. I've been a member for four years now and I like getting shoes and availing of the discounts or the buy one, get one. Last March, I purchased three pairs of shoes, two purses, and a dress. The selections given by the style expert are nice, you can make adjustments if you need to and items I've purchased have lasted.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shanique,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 22, 2015

    JustFab is great. I recommend it!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Belinda,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed June 21, 2015

    I like all of the shoes that I bought from JustFab - the boots and the heels. I started buying from them because of their $39.95 offer and they have cute shoes. The selection is good and I like the quality. The shoes are also comfortable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Diana,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 21, 2015

    Overall experience with JustFab is fair.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Chevella,

    Thank you for sharing your feedback! We will utilize your evaluation to improve our products and services.

    Verified purchase
    Punctuality & Speed

    Reviewed June 21, 2015

    I cancelled my account because they charged me $49 when I didn't buy something for a month. They refund my credit but I don't want to be charged if I don't buy something or forget to buy something for one month. You can't expect me to want to buy something every single month. If I don't have money that month or if I do and that's the only money I have, I have to buy something so I don't be additionally charged and that doesn't make sense to me. So that's my problem with JustFab but I had a nice experience with them and the clothes came on time.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicola,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Online & AppEase of Use

    Reviewed June 21, 2015

    The products that they offer, and the styles, are good. Plus it's easy to navigate through their website. It makes your shopping experience that much more pleasurable because there’s no hassle.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashley,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Staff

    Reviewed June 21, 2015

    I would recommend JustFab. I like the shoes they have and the ladies I talked to were very nice to me. When I cancelled my membership, the rep I spoke to was very nice and told me to come back anytime I wanted to.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ola,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed June 21, 2015

    I chose to purchase from JustFab because of the variety of shoes they had. It was easy to find the style I was looking for. Though I was a member for only about two months I was able to take advantage of the special offers that they have. I bought two pairs of shoes and the quality was very good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Taylor,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 21, 2015

    So I called earlier in the day about my account regarding an order that I placed. When I got the dress, my mom exclaimed, "Oh, It's really cute!" But her "Oh" turned to "Oh NO!" when I turned around and she saw the lines didn't match up on the back of the dress... it was very very noticeable. I wasn't happy because I didn't feel that the photo of the dress online matched the product! I expected there to be two layers, but it was one, and of a much cheaper fabric than expected. The shoes I ordered did not fit to size and are too small for me to wear. So I was pretty bummed about my experience, and also the fact that I thought I had spent $50 on it. So I called to return the items. I was told there was a $3.95 stocking fee in addition to the $9.95 shipping and handling return fee.

    If I had seen these items on the rack, I NEVER would have bought them in a million years. It was the product at fault, not that I had changed my mind about the color or pattern! I escalated to manager, and mgr said I had spent $19.95, not $49.95. I cooled down instantly. I said, "I'm sorry, I'm sorry, I did a lot of online shopping that day, and I thought I spent $49.95". Fair enough. I am not going to argue with someone over $20. But I am going to spend time on reviews, since there are a couple of errant items.

    When I put in a new, completely valid credit card number, the online service is unable to remove the old one. Even when you call customer care, they have to escalate this to the manager and it will take 24-48 hours for this. Yes, these are the people disposable credit cards are made for, because they have a CLUB that will automatically charge you and a REPUTATION for not cancelling accounts despite desperate cust attempts. They know this. I don't think customers are signing up with disposable credit cards when they START their accounts, but some think to do this once they are desperate to leave. I know I did!

    The $3.95 restocking fee must be hidden really well so that an average consumer will miss it. They will also miss the $9.95 exchange/return shipping. Dude, need i say more? Ok, and this technically goes beyond "A Couple" but... their quality sucks! The dress and shoes I got were made in China for pennies on the dollar, and that's generous. It's abysmal. This site is designed to be a one trick pony. Once you get the goods and try to cancel, it's too late. You must endure a call to customer service and even then according to reputation your credit card is not safe.

    I now am satisfied with them having got my $20 (and being smarter for it) and my account cancelled, with a confirmation of my cancellation in my email box. STAY AWAY!! THE NUMBER GIVEN ABOVE NEEDS TO BE CHECKED BY CONSUMER AFFAIRS. IT MAY BE A VALID NUMBER TO REACH JUSTFAB.COM BUT IT IS NOT ONE ON THEIR WEBSITE OR GIVEN TO CUSTOMERS WHO HAVE ISSUES. It would reach customers who are checking out a business before buying, however. God, how evil can they get??

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Liz,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase
    Sales & MarketingStaff

    Reviewed June 21, 2015

    I've been a member for 3 years now. I like that they let you know when things go on sale and then as a VIP member you get some discounts. I always shop especially when they have a sale. My last purchase was a pair of shoes and a watch.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Great feedback, Vannessa! We sincerely appreciate it and we’re always happy to hear that our customers are happy!

    Verified purchase
    Customer Service

    Reviewed June 20, 2015

    I've been a member for maybe a year or so, but I just started ordering about four months ago. The best thing about it is that I get emails about the new shoes every month. But it was my cousin ordering from JustFab who told me it was good and I just started ordering great shoes and accessories. It wasn't complicated to find something I'm looking for. And when I started purchasing stuff, there was a 'Buy 1, Get 1 Free' or a 'Buy 1, Get 1 Half Off' which was totally cool. I bought the cute, snakeskin type gladiator sandals and they came last week. They're of fair quality and I wouldn't be purchasing them if they're not because I'm very particular about my shoes and what I wear on my feet.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Serene,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Price

    Reviewed June 20, 2015

    JustFab had a lot of things that I like. Their stuff has a good quality, the prices are reasonable and it was not that difficult to find the style of shoes that I was looking for. But I hope that they would have more variety, more of the high heels and wedges and the medium height shoes because everybody likes those shoes. I do love their bags and I take advantage of any of their special offers. In fact I loved my last purchase which was for two of the little pairs of boots. I would recommend it to friends.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Allison,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 20, 2015

    I like their good quality. Also as a member for about a year, I enjoy the different types of shoes being offered. I bought white flats and white bag two months ago. I've also bought some shoes at half off. It's easy when I know what I want. It's like if I know I want white shoes and then I find white shoes, that's how it is. That's how I like to shop.The only thing I don't like about JustFab is the fact that you have to remember to cancel.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lesly,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 20, 2015

    I returned a pair of shoes that I bought. But JustFab was good. There is nothing I dislike about them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shanan,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Verified purchase

    Reviewed June 20, 2015

    I recommend JustFab. It's good. A couple of the times when I buy things that are not the sizes that I would get anywhere else I have to return them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Thank you, Tonya! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Verified purchase
    Punctuality & Speed

    Reviewed June 20, 2015

    My sister told me about JustFab, and I like their stuff. However, I am a size 5 and they didn't have most shoes in my size so it was harder for me. But I like having the monthly withdrawal and I could just choose an item, which was fast and easy. And quality is good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Leslye,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed June 20, 2015

    I like JustFab. It wasn't difficult to find the styles of shoes I like. I purchased some good quality wedges a month ago but my favorite purchase is the boots.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Anette,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase
    Customer Service

    Reviewed June 19, 2015

    I knew people who use JustFab and saw reviews so I tried it. It's easy to look for shoes that I like because they send me monthly recommendations. I really liked the ones I have recently purchased from there. The quality of the products were really good - they are well made. I also like that I can skip a month if I need to. JustFab is a great website and has great customer service.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Olivia,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Customer ServiceSales & MarketingPrice

    Reviewed June 19, 2015

    I am extremely unhappy with every single business transaction that has happened with this company. First of all, it's one of those, you make a purchase, and unless you read the small print, you are actually signing up for a "monthly membership" that charges you $39.99 a month... And then you have credit in your account to use as you please. Fine. I thought I'll give them a try.

    My first purchase was 2 pairs of shoes. They were NOT what they looked like in the pictures. They were hideous and extremely cheap looking. I wanted to return/exchange one of the pairs, because I will never wear them. Come to find out, that because I took advantage of their "first purchase special", I am not allowed to exchange them. Ugh... Ok. So another month went by, I get charged again, and I decide to try out the jewelry. BIG MISTAKE. Just about every single thing I purchased has now broken. One was even broken and missing rhinestones upon delivery!

    Their products are absolute crap! I finally decided I had had enough. I called and cancelled my membership (which by the way, they will be very pushy to NOT let you cancel, offering you discounts, and points and what not) but I did nonetheless... Except after the phone call, I realized I had already been charged for yet another month, so I wrote an email to them asking what would happen to my credit. Would I receive a refund? Would I have to use it? Because I have no intention of buying more products that are not worth the money. The response? No I will not be receiving a refund. I have to "reactivate my account, in order to use the credit" HUH?!

    So I was charged $39.99, but I can't even use the credit unless I reactivate my account? I don't want to reactivate my account. So now I have to go through this whole charade of reactivating my account, buying more crap, and then calling and canceling again! What a scam! Every single thing about this company says CHEAP! Their products and customer service is awful. I would never buy from them again.

    Thanks for your vote!
    Verified purchase

    Reviewed June 19, 2015

    There's one time that I didn't receive the shoes I purchased through JustFab. But they said they it was delivered. I live in an apartment complex and if I didn't know the exact day and time it was going to be delivered, I didn't want the shoes to be dropped off because anybody can get the shoes if it will just be left outside the door. The shoes were supposedly dropped off and I never got them. So I was credited back my money for that. And then another time, I ordered some shoes for my birthday. I ordered them a few days before my birthday and I did the expedite shipping.

    When I received my order, one of the shoes had blue ink on it. It was like a number written on it, then they had blue dots on it. And I told JustFab that I had to wear the shoes because I needed them for an event but I was going to return them because I wanted brand new shoes because I paid for them. I returned those shoes and then I got a little more shoes - four different kind of shoes. Also, the silver white sandals that I ordered from them had a bright yellow mark on it. So, every time I ordered through JustFab something is wrong with the shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Brittnee,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed June 19, 2015

    I am a member of JustFab and I get emails periodically from them of their new and different styles so I go into the site and look at the offers. I like being given a choice to select the type of shoes for a particular season. There have been some shoes that I purchased that I liked and the quality is good but they're not for my feet because of the size. Even if I send it back and get a smaller size, it doesn't make a difference in the way the shoes are made.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Catherine,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 19, 2015

    I had made a one time purchase back in Oct 2013, I had used my mom's credit card for that purchase. Recently we had discovered that JustFab has been charging the card ever since monthly $39.99 CAD and then from Dec 2014 the same but in USD. When trying to get through to customer service it's impossible to get this matter sorted. I don't think it's right to trick people into this 'membership' fee. I gained no product or service from all these incurred charges and my mom is out of all that money. This is not right. It's too bad that they have to make their money in this way rather than good honest business of simply selling their products. Buyers beware!!

    Updated on 12/04/15: After my last position June 2015, finally I received a response from the company. They agreed to refund me my money. They were quick to advise this website, ConsumerAffairs, that our issue was resolved, however, I can only see the matter resolved when I actually get my money back. Which I DID NOT. I received email in Sept (3 months after my complaint). The email said I will receive my cheque in 8-12 business weeks. It is now December, 6 months after my complaint and I still have not received it. Every time call customer service I have to speak with a new person. I'm promised calls back with answers and I never hear back. This company should be shut down. Why they are doing this to people, can't they make an honest earning. The is fraud and they should not be allowed to their scams on innocent buyers.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Simona,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 19, 2015

    My experience with JustFab is excellent. My shipment always comes sooner than expected.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Trisha,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase

    Reviewed June 19, 2015

    I was a member of JustFab a few years ago, and then I stopped for a little while and now I am again. I like their shoes. A few months ago I bought a pair of heels and they're of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amanda,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed June 19, 2015

    JustFab seems cool compared to other online retail sites so I bought a pair of heels from them. My favorite being a member is the thing that picks out the shoes for you.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Grace,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase

    Reviewed June 19, 2015

    I like the two for one special of JustFab for their members. I've been with them for almost a year and so far, I like everything I have bought. The quality is great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Latacia,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy!

    Verified purchase

    Reviewed June 18, 2015

    Quality is very good. Being a member, I like the VIP perks and I had also taken advantage of the points reward system.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ambar,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Staff

    Reviewed June 18, 2015

    I've been with JustFab for a little over a year. Their boutique and special offers are my favorite. I bought a top and a dress at the beginning of this month and I love the quality. In fact, I have lots of people asking me where I got it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Thank you, Heather! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Tyrece increased rating by 2 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with JustFab, Tyrece increased their star rating on June 30, 2015.

    Updated review: June 30, 2015

    Thank you for your help, JustFab. I appreciate that I was responded to.

    Original Review: June 18, 2015

    This is unbelievable JustFab. I've email your company 3 times already expressing my worries and other issues. No reply whatsoever! I've wanted to cancel my membership for weeks because I just found out that you have to pay monthly. The advertising that I saw didn't explain this... I'm upset that I don't have a voice at this particular point and I'm at the point where I think I might need to cancel my card before you rob me of my money. I need this canceled! I've tried calling and I've tried emailing, please can you at least reply?! Poor customer service or what?

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed June 18, 2015

    I liked my friend's style of shoes that she purchased from JustFab. She told me how the process worked and I figured that JustFab would be a nice way to get shoes. In the beginning, looking for the style of shoes that I like was a fairly easy process. As of recent, I really haven't seen that much that I’ve actually liked so I haven't purchased anything in a while. Some of the shoes have good quality, while some are not so great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lacretia,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 18, 2015

    JustFab offered free shipping and buy one, get one half off which made me purchase from them. However, I needed more variety of styles and I didn't like any automatic charging of $40 per month, which led me to cancel my membership.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jessica,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Customer ServicePrice

    Reviewed June 18, 2015

    They had really good designs and great price so I went with them and I’ve been a member for eight months now. I like the quality of the items, too. Four months ago, I bought a pair of boots from them, however my purchase prior to that didn’t go very well. I ordered a purse and kept on waiting for two months. I kept on calling them and I was receiving the same answer that it was just the weather problems with the shipping. Finally, I couldn't take it anymore and they had to refund and I didn’t receive my items at all. I went back to the website and the item was sold out already. They gave me the credit back and I have to make a couple of phone calls to follow up with that because they didn’t give me the credits at the moment. I really liked that purse but it hasn’t popped back up at the website so I couldn’t order it anymore.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jade,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Emily increased rating by 2 stars.
    Customer Service
    After a positive interaction with JustFab, Emily increased their star rating on June 24, 2015.

    Updated review: June 24, 2015

    Since my complaint Just Fab have given me swift feedback and have been very efficient in resolving my issue. They cancelled my order so that I will longer have to pay the £35 monthly fee.

    I therefore will amend my star rating however I do still believe that the VIP payments need to be made clearer for any future customers who may potentially make the same mistake.

    Original Review: June 18, 2015

    I was so happy to find this site as the discounts are amazing. However I was quite shocked to discover, a few weeks after placing my first order, £35 had been debited from my account as part of a "VIP Membership Fee". It was only after scrolling through the very small print at the bottom of a JustFab email I saw that if you do not log in between 1st-5th of each month, then this is standard charge. So any customers who are looking to purchase from this site please be aware, the products are great but your bank balance may be unexpectedly hit. I am now going to spend another 15 minutes trying to get through to their customer service telephone line in order to cancel my account.

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed June 18, 2015

    A couple of years ago, I saw a pair of shoes that I like and I've been a member of JustFab ever since. I love that they have different types of shoes to choose from which makes it very easy for me to look for the style that I like. I've also taken advantage of their sales. My favorite purchase so far is a pair of boots. However, I purchased a dress two months ago. I don't like their clothes, but the shoes are okay.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Rhonda,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 17, 2015

    I like shoes and I like to buy shoes. JustFab is one of the places I shop at every week and there's a bunch of choices and you just have to go through the right selection. The quality of the products I purchase from them is really nice as well. But sometimes I forget that I have a membership with them until I get like a notification on my bank account. By then I already ordered shoes after the money has been taken out. Also, I don't like how strong the material of the shoes smells. But other than that, the shoes are very well made and packaged. I'd recommend it to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Aliya,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed June 17, 2015

    I recommend JustFab all the time to my friends. I love all the shoes that I've gotten from them, especially one pair of brown boots that I wear almost every single day that I ordered a second pair of the exact same one for when those get worn out.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jennifer,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 17, 2015

    I watched a couple of beauty gurus on YouTube and they always got nice stuff so I figured I would just try JustFab for a month to see if I liked it. I love the quality - nice heavy fabric. I really like everything I have gotten so far and haven't had any complaints.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kathleen,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed June 17, 2015

    The dress I bought didn't fit right but shopping for shoes was pretty easy. I might use it again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kimberly,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase
    Price

    Reviewed June 17, 2015

    I went on the JustFab website and thought some shoes were cute and have a good price. Then I read reviews because I don't buy shoes without reading the reviews. Good reviews make me purchase. I have been a member of JustFab for about three years and I ordered a lot from them. It's convenient. There's a lot of options, a good price, and good service. I can return on most of them as well. The quality is average to above average on most of the items. Some were better than others and most are pretty good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Laura,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Staff

    Reviewed June 17, 2015

    Free shipping. Free returns. Excellent service. I’ve had no problems with it except for what happened recently. There was like two accounts going on and when I tried to cancel one it kept billing to another one. They canceled that but it seems there was more credit that should have come back.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ginny,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Customer Service

    Reviewed June 16, 2015

    I experienced a misunderstanding with them. I had read that because JustFab was a new company, they were allowing people to make one purchase without joining. And so I've made one purchase and didn't know that somehow there was some small print that I had missed and that I had joined. And then a year and a half plus later they sent me an email saying "you're not using your membership", so I went back. My husband pays the bills and so I didn't notice that they had been charging me all the time. And then that was my fault for not seeing the charges. I called them, they refunded a year of it and then I spend what was left. The quality of the purchases I had was fine.

    I haven't canceled my membership yet. I'd just been skipping the months since they now explained how to do it and started sending an email after that phone call. There was actually a class action lawsuit against them. I feel like I wasn't the only one who was not communicated to in a clear way. I don't think I was as much confused as what happened to so many other people. So I am planning on canceling my membership.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Anneke,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 16, 2015

    I had a hard time trying to get the shoes to fit. That's the only thing that is kind of disappointing. Because then I had to run to the post office to send them back and post office is ten miles away for me. Also, I didn't realize when I signed up that I have to either order or decline every month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Pam,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Staff

    Reviewed June 16, 2015

    I've been a JustFab member since about two months ago. Some of the things looked really nice so I decided to buy from them that time. They're really good and I recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Abigail,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase

    Reviewed June 16, 2015

    I started purchasing from them because (1) from what I’ve seen on TV the shoes look like they're in style now (2) they have special offers like ‘Buy 1, Get 1 Free’ and (3) no shipping & handling fee. The quality of the items I've gotten so far were nice. The shoes however need to be true to size. I have three daughters and they order some also and I feel like the shoes were a little small.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Carolyn,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Punctuality & Speed

    Reviewed June 16, 2015

    I got shoes and a couple of purses from JustFab. The shipment was quick and and the online service was simple. I like the quality that I got. I didn't stay with the membership though because I didn't have that money deposited.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Hawa,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed June 16, 2015

    They have good stuff and it wasn't difficult to find what I wanted. The product I got lasted a long time.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashley,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase
    Customer Service

    Reviewed June 16, 2015

    I purchased the yellow pair of shoes that I liked from JustFab, which are by far my favorite. Being a member, I get emails whenever there's a special sale and have taken advantage when the stuff were 50% off. The last purchase I had was end of April and bought two shoes, two heels and quality was good. So I have told people about JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tiffany,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 15, 2015

    I've seen some shoes that I like at JustFab and have been a member for about a year now. My last purchase was shoes and a jacket and I like their quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Andrea,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 15, 2015

    My friend talked to me about JustFab that I can get whatever shoes I want. Then I tried it and it's good. I get what I want so I like it - especially getting two shoes for $39. And the quality is good too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nelly,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase
    Price

    Reviewed June 15, 2015

    I love JustFab. I'll recommend it. You get stylish accessories and clothing for a good price. I bought a new bag from them, great quality and everyone thinks it's adorable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    We appreciate your feedback, Camille! We always strive to provide the best service!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 15, 2015

    JustFab had cute styles and my friend had told me that she had gotten some nice stuff from them, so that's what made me try it out. It was easy to find shoes that I like in their site, but once I receive and wear them, they don't fit the same as other shoes normally would do. My first year as a member is coming up soon and as a member, I like getting something every month. I receive it quickly, and it's easy for me to send it back. They also send out emails once in a while with 50% off some products.

    My last purchase were for shoes and romper. The shoes are not comfortable and I feel my feet slide to the side. The romper I ordered, on the other hand, was one of the only articles of clothing I bought from them that actually fit properly. The sizes vary from one style to the next so it's hard for me to know what size I should get. Nevertheless, their service is quick and the customer service people are very nice - I've never had anyone be rude to me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Essiyah,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Staff

    Reviewed June 15, 2015

    I bought my girlfriend a gift card but she didn't like that she couldn't use it for a sale. They said that the sale, a buy two pairs for one, didn't apply to the gift card. She liked the shoes at JustFab, but there was also a lot of stuff not in stock. So I would never order her another pair of shoes from JustFab again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Duane,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed June 15, 2015

    I've been a member of JustFab for about two months and it’s wonderful. I love the design of the shoes and have taken advantage of their money off special offers. Just last week I got a pair of shoes and a purse. High quality items.

    Thanks for your vote!
    Verified purchase

    Reviewed June 15, 2015

    I started purchasing from JustFab when I got a pair of boots for $19. The shoes that I purchased from them are of good quality. I was a member for over a year but not anymore because when I signed up for the VIP membership, I didn't read the fine print. I bought a pair of shoes and didn't realize they were charging my card until I was getting bank statements and I didn't know because I wasn't reading them. I have a tab of $300 and so from JustFab and I didn't get my money back so I got out of it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amber,

    We strive to provide excellent customer service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our customer service team will be contacting you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Online & App

    Reviewed June 15, 2015

    Finding the style I'm looking for on the site is easy. As a member for 2 years, I love JustFab's variety. I bought a handbag a couple of days ago and the quality is very good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Regina,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Ease of Use

    Reviewed June 15, 2015

    I've ordered a pair of boots from JustFab once and I've liked what I've received from them so far. Their site was easy to use. I just wish there's more of a selection to choose from.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tonya,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Customer Service

    Reviewed June 14, 2015

    I was really excited when I got my first order. But then I had issues with the boots so I sent them back. And by the time I sent them back the boots I wanted were never in stock. So I just got whatever I could find and ended up with some sandals. And then I called one day because I forgot to put into the system that I don't want to order and skip that month. So it was off by a couple of days and JustFab wouldn't let me waive that because I should have done it five days prior to it being expired. I said "Ok, that's fine." And then they had a sale going on and the same boots I purchased were on sale for $20. So I asked them if I could use my credits for those boots and they said no. They said the credit is only to be used for the $39.95 prices.

    So I'm just waiting for this last pair of boots to come through because they charged me again, being as I was past two days. I mean it's okay and I should have just followed up on it. But I'll be cancelling my membership once I receive my last pair of shoes. I was happy with the product and the returns were really easy but I just wasn't happy with all the hidden rules like "Oh you can't do this, you can't do that." or "You can do this but you can't do that."

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Adriana,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase
    Punctuality & Speed

    Reviewed June 14, 2015

    I've been a JustFab member for over a year now. I like the idea of just paying $40 a month and then being able to pick out what you wanted from the website. It's like a little present for myself every month. Once I've paid for my order, I get the stuff quickly. The recent dress I purchased was okay, but there are some items wherein their quality isn't that too good though.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Joy,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.

    Verified purchase
    Price

    Reviewed June 14, 2015

    So far, it's been great with JustFab. I like their prices. I started buying from them because of the initial deals they had. However, I bought a pair of sandals a month ago and I've only worn them three times and stuff is coming off of them. The boots that I got before had better quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Dawn,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase
    Rebecca increased rating by 1 star.
    Customer ServicePunctuality & Speed
    After a positive interaction with JustFab, Rebecca increased their star rating on June 26, 2015.

    Updated review: June 26, 2015

    Thank you Just Fab for sorting this issue out , although I still personally wouldn't recommend your company as I don't believe publicly advertising how rubbish your customer service is as a way of getting a response satisfactory. I had tried contacting customer service before hand and had little result, so I was being fair with my review.

    Although I will update your rating as you have now contacted me and resolved the issue. But I am still Dissatisfied that it came to this.

    Original Review: June 14, 2015

    I'm not one to complain really, But so very disappointed with this company. I ordered a pair of shoes - was so excited. The delivery was late and when I opened the box I realised that I'm now signed up to vip membership - meaning they are going to take £35 out of my account every month unless I skip a month or cancel. I want to cancel. I hadn't realised that this would happen. (Maybe I was ignorant.) But still so upset. I have tried to call to cancel but not getting any answer. I hope no one makes the same mistake as I had. The shoes I bought don't even fit and sending them back, but need to cancel the account too. This isn't fair and feel so let down. :(

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Rebecca,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed June 14, 2015

    I never had any problem with JustFab. I like them so far. I've been a member for a year now. I just don't like that they don't give you a variety of shoes but I've recommended JustFab to a lot of people.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Miriam,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase

    Reviewed June 14, 2015

    I'm not a JustFab member, but I usually buy from them. I love the shoes!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Annabelle,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase
    Online & App

    Reviewed June 14, 2015

    During the winter I bought a pair of boots from JustFab. I really liked it. They were the only ones that had those sick pair of boots and it was super easy finding it from their website.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Caitlyn,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Contract & Terms

    Reviewed June 14, 2015

    I'm very upset to have found out that JustFab has been withdrawing $39.95 out of my personal bank account each month when I was not aware of these terms and conditions to use their services. I have tried requesting a refund to my personal account, and was on hold with customer for over 20 minutes with no luck. It's been a deceptive and a stressful experience trying to get my money back.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Samantha,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Factual basis uncertain
    Verified purchase

    Reviewed June 14, 2015

    I've been telling my friends about JustFab. I like the boots that I got from them - they're good in terms of quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lynn,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase

    Reviewed June 13, 2015

    I liked all the shoes from JustFab. But I have a little issue. They just got me up a pair where they took it out on my account so I'm assuming the shoes would be sent in my previous address any day now. But I just moved from there. I need to find out if they shipped the shoes as I don't even go to that address anymore. I don't even know what shoes it is. I just saw on my payment that they took it out of my account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Gloria,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services! If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 13, 2015

    I kind of don't like JustFab because of the fact that they're supposed to take money from your account every month. I was not at all aware of that before I signed up. It definitely caught me off guard. The quality of the items were okay. The last purchase that I made was about three months ago, when I first made the account. I've been able to freeze my account since then. But it's a pain because you have to go do it every month, so that's why I was going to cancel.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase

    Reviewed June 13, 2015

    My experience with JustFab is fine and I'd recommend it to others.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Arianna,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Reviewed June 13, 2015

    I ordered a pair of shoes in december and got them refunded. Now I have checked my account and £40 has been taken out of my account every month without my consent or knowledge! Tried calling JustFab and no one has picked up! Looking to take legal action if I have no contact with them soon. Do not buy from this company!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jennifer,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs

    Reviewed June 13, 2015

    I was very surprised to get a message that £44 had been deducted from my Paypal account for JustFab. I had made no purchase for this amount; in fact I have NEVER made any purchase on JustFab so I am baffled as to how this unauthorised purchase even went through! The only link I can think of is a purchase I made about a month ago on Fabletics. I am very surprised and upset that my card details were abused in this manner. If I had not received a notification from PayPal I would not even have known this payment had gone of. I repeat: I made no purchase on JustFab and now will never again do so as their online security is clearly lacking and I just cannot trust in them anymore. Please let me know how this payment was possible and investigate this so that it does not happen again. I would also like all my data removed from your systems.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amanda,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Price

    Reviewed June 13, 2015

    My daughter had purchased through JustFab and I liked the shoes that she got so I went and I bought a first pair and I really loved them. At the beginning, it was really easy to find the styles I like because they were very trendy. But now, I'm realizing that the shoes kind of look the same. I can say JustFab is the easy way of shopping and most of the time they have my size. The price and quality of shoes is awesome because I have delicate feet and JustFab shoes never bother me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Patty,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 13, 2015

    It was a great experience with JustFab. Everything I ordered, I loved it and I'll be ordering from them soon.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Maliyka,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 13, 2015

    I recently bought some super high blue pumps from JustFab. I think the quality of their shoes are good but the boots are not my favorite

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sylvia,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Sales & MarketingPriceOnline & AppStaff

    Reviewed June 13, 2015

    JustFab commercials were real good. They had really cool shoes on there so I checked them out and downloaded their app. And the discounts were just incredible. I got 70% off when I first ordered and bought a leather jacket for like $10. The returns are so easy, the selection's great and I've gotten really cute clothes from there too. My last purchase was a dress and a pair of shoes on the first week of May. And I've been impressed with the quality of the items for their price. I've been really happy and I'd recommend them to everybody.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Alissa,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed June 12, 2015

    The shoes that I got were fine but there weren’t very many styles that I really like that they carry so I cancelled my membership.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Aimee,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 12, 2015

    JustFab is not as bad as normal subscriptions because I have the choice for my pick if I want to do it each month or not. I like the different styles they have like with the seasons and it's fairly easy picking a style. I liked all the pairs that I purchased! For my first pair, I only paid for the shipping and then sometimes I know that I have the option where I can buy one and I would get the second one and only have to pay for the shipping!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Trayl'n,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Customer ServicePrice

    Reviewed June 12, 2015

    I buy a shoes for the first time in this website and I didn't know they going to charge me every month $39.95. They send me a email June 10 that they going to charge me if I don't enter to the website and skip the month. And say every 5th of the month you have to skip if you don't want to buy. But the email came June 10. In the page says if you want to cancel the membership you have to call to customer service and when you call ALWAYS busy or out of line don't work!!!! So this is a scammm. I have to cancel my credit card so they can't charge me!! And the funny thing is been a month and I didn't have the shoes that I buy.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Stefanie,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Factual basis uncertain
    Verified purchase

    Reviewed June 12, 2015

    I've been a member of JustFab since January. I like it but didn't really have any money for this. My last purchase from them was when I bought some shoes. I like the quality of the items that I got but for one pair of shoes though, I got the wrong pair. I didn't have the money to send it back, so I just kept them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Vicky,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 12, 2015

    It was first time to shop on their website and I had to return the sandals I bought because it was very poor quality. It was so bad they said "don't even worry about sending it back." It was like a suede sandal with fringes. There were glue marks on it and bruising on the heel. I thought that was pretty poor considering that JustFab seemed to have a pretty high standard. And that was pretty bad shoes that I received from them. I can't say that I would ever shop with them but I probably wouldn't rule them out. But from my first experience I'm just not sure if I would consider ordering from them again cause I think first impressions are important.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashley,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Contract & Terms

    Reviewed June 12, 2015

    I’ve tried to cancel my contract but cannot get ahold of them. I thought they have really good quality shoes but they’re really not.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Teresa,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed June 12, 2015

    I'm working at my boot collection right now, so I have quite a few boots from JustFab that I like and they're good quality. I've been a member of JustFab for four months now and I like how easy it is to go through everything . However, I'm not shopping all the time so I haven't been able to take of any of their special offers.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sabrina,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 11, 2015

    I've been a JustFab member for a few years. I like the discount in shoes and take advantage of their credit and promo codes that sometimes come in the mail. My last purchase was about a month ago when I got a dress for my daughter. Everything seems to be in pretty good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Elizabeth,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 11, 2015

    JustFab had a lot of nice things. It was fairly easy and quick finding the style of shoes that I was looking for cause there's different categories that they have. I bought two pairs of heels and a bracelet last time. They're good. I already recommended JustFab to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sophia-Anne,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Customer Service

    Reviewed June 11, 2015

    There's nothing wrong with the quality of JustFab's products. It's the customer service that I had a problem with because they didn't want to refund my money until I really got nasty. I asked them to cancel my account because I couldn't afford $39 a month - I had to take three months for them to cancel it. I was not very happy with it. You have to go through too much to cancel.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Stephanie,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Customer Service

    Reviewed June 11, 2015

    At checkout I opted to create a VIP membership by ticking a box that saved me money on my purchase. By doing so, I was subscribed to service whereby the company takes £35 from my credit card each month that has to be spent on their website. There was no warning to say when the money would be taken, and there was no refund option for the credit. I'm sure there was some small print somewhere that advised me of the monthly fee but it wasn't apparent. And to Cancel your VIP account you have to call the company and wait on the line for 20 minutes to get through. I'm not impressed, there is nothing above board with this firm. It's a daylight robbery.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sarah,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your JustFab experience. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Factual basis uncertain
    Verified purchase
    Price

    Reviewed June 11, 2015

    I really like the website - it's pretty easy to find what I was looking for. I bought some boots during the winter and it's one of my favorite purchases. They also offer good promotion like they had this $40 for any pair of shoes. I think that's really cheap and the shoes are pretty good quality so that's a good deal. I haven't had shoes tear up or anything yet. But you have to make sure you don't get charged. If you're a VIP member you have to make sure you don't get charged. If someone forgets to have an account with JustFab then they would be getting charges. But I always look at shoes a lot so I'm really good at controlling my account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Samantha,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 11, 2015

    Got some shoes for a prom. Nice quality, really lightweight, and pretty decently-priced shoes. I would definitely purchase from JustFab again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tailor,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Price

    Reviewed June 11, 2015

    I liked JustFab products and their price. I've been with them for 6 months. I bought boots from them last February and I liked it. It was great!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tracy,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed June 11, 2015

    Bought a pair of sandals last month and they are of good quality. But I'm gonna have to cancel my membership with JustFab. I just wanted a pair of shoes but I accidentally hit the membership part.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Cali,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed June 10, 2015

    I bought from JustFab because of their good deals. It's also pretty easy to find the style of the shoes I was looking for and the quality of the items wasn't too bad. However, I have already cancelled my membership with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi McKayla,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Punctuality & Speed

    Reviewed June 10, 2015

    I found the shoes I liked on JustFab. I've been a member for maybe three months. My shoes came pretty fast. My last purchase was two pairs of pants and I exchanged one pair of sandals for a pair of new ones. I'm happy with my purchases. JustFab is fabulous where you've got a lot of options.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Josephine,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed June 10, 2015

    My friend told me about them. I saw something I liked in their site and purchased it. It wasn't difficult finding the style of shoes that I wanted.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Julissa,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase
    Online & App

    Reviewed June 10, 2015

    The website is quite easy to manage and order shoes and there's no hassle returning. It's quite easy to find what I want from the variety of shoes they have; if there's nothing I want, I can go and skip a month so I won't be charged. Every shoes that I got from JustFab has outstanding quality and they're comfortable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Alicia,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Price

    Reviewed June 10, 2015

    I haven’t bought shoes since my first pair because I don’t have the budget but the first one I got from them was of really good quality and the price was right.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jennifer,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Verified purchase

    Reviewed June 10, 2015

    JustFab products are of good quality. I have been a member for three years now. I got the buy one, get one offer once. My last purchase was a pair of sandals and they're good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Brandi,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Price

    Reviewed June 10, 2015

    I am a college student who bought 1 pair of shoes over a year ago!!! And they charged me 39.95 which made my account negative because I forgot to skip because again I haven't bought in like a year! I hate their shoes, they are so cheap. Last ones I bought, I put my foot in, they ripped. I didn't buy or want any pair of shoes. I have textbooks, rent and bills to pay! And they won't give me my money back. So I will be calling my uncle who is a lawyer! I will also be calling my bank to make they can't charge me again!

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    Verified purchase
    Price

    Reviewed June 10, 2015

    I was able to take advantage of some offer in JustFab the last time I ordered. And I was going to order some jewelry, but I guess the sale that was being promoted it was a while back. It didn't turn out to be what I thought it was. So my total price at the end of it all was really high. But as far as the shoes that I ordered last, they were pretty reasonable. For the price of the items in JustFab, it was pretty good. I didn't have any issues. I would definitely recommend to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amanda,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase
    Online & App

    Reviewed June 9, 2015

    Phenomenally fabulous! Miss Kimora is an amazing woman, the queen of fashion, and the website is an amazing site - a very convenient, easy way to shop. You can control anything, like skipping a month, and as a member you can purchase unlimited whenever they have sales. For Mother's Day, everything was 50 off. I love their shoes so I took advantage of that and bought 4 pair of shoes that I won't wear for a year:) All the items I bought are very well put together.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicole,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Customer Service

    Reviewed June 9, 2015

    Beware! Your bank account will be paying even if you're not buying! When I made my account, I did not realize that I would have to carry the burden of trying to remember every month to "skip" or else I would automatically be charged. I accumulated a few credits because I would forget to skip the month but I figured I could just cancel my account and be refunded any credit that I did NOT use because that would just make sense. If I don't want to purchase anything, why should you be allowed to keep my money?

    Finally, after forgetting to skip this month and JustFab automatically taking money from my account, I realized that I REALLY cannot afford to keep getting charged for essentially nothing. I looked up information on how to cancel and stumbled upon all the reviews about the horrible customer service and not being able to get refunded on unused credits. That is just ridiculous! This is really frustrating and this is not how a company should treat customers. The shipping is fast and quality of some of the items are good; however, I'm not sure if it's worth $40 and the burden of remembering to skip every month. Overall, I am very dissatisfied with how this company operates. I would just like to be able to cancel my account and be refunded my unused credits.

    Thanks for your vote!
    Resolved outside ConsumerAffairs
    Verified purchase
    Online & App

    Reviewed June 9, 2015

    I like their website. Easy to pick from their selection of shoes and the items received were good quality merchandise.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Laura,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Customer Service

    Reviewed June 9, 2015

    So I recently bought my first pair of shoes and I loved them. However, I was charged the VIP fee for the next month just last week. I have tried to call and nothing, but I need to cancel. Due to my father passing away and my husband getting injured my life has been too tragic to even describe. Therefore I cannot afford this, especially at this moment in my life. Someone please help me get my refund back! I'm already in debt from my father's funeral expenses and if I would've been thinking straight I would've cancelled the day before. I just have had a lot more personal things with my life and would really appreciate it if you could help get that back. Anything to donate to my father's service is what I need. God bless.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Babie,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 9, 2015

    I have been a member of JustFab for probably four years. They have cute stuff and it's easy to find the style of shoes that I am looking for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lindsay,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed June 9, 2015

    I like the specials that JustFab gives and the free return shipping. I bought shoes last week and the quality is okay. However after wearing them for an hour or two, they can hurt your feet. They’re a little tight and then they just cut your feet cause of the angle.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Gina,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 9, 2015

    I started buying from JustFab because of their VIP membership (I've been one for a couple of months) and I like their discounts. I purchased a purse a month or two ago and it's really good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shay,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Customer ServicePrice

    Reviewed June 9, 2015

    I don't like shopping with JustFab. I order size 6 for my shoes and every time I get them, I want to return them because they are too big on 6. But I don't have time to call. The styles are nice, but the shoes, the fabric and the way they made it are not. They look cheap and like they are from Chinatown so I wouldn't recommend to anyone.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amparo,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 9, 2015

    It's been five months since I've been a member of JustFab. It's good, but I didn't know about the whole monthly fee thing. I didn’t get any emails about like getting the charges so they're random and I was actually going to cancel my account. The last time I bought, I had three pairs of shoes. Some of them were good, but I've recommended them to a friend. She's using it now and she loves it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicole,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Customer ServiceContract & TermsPrice

    Reviewed June 9, 2015

    I received a credit that Just Fab took $39.95 from my bank and tried to purchase a promotion on denim that stated buy one and get one 50% off. When I was making purchase the full amount for 80.00 came up. Number one the purchase did not take into consideration the 39.95 credit I had in my account and there was nowhere on the purchase or website itself to include that in the purchase. Not good. The system was trying to double charge me. Then I checked the terms on the buy one get one 50% off and it expired over 37 days ago. I called customer service to find out what was actually happening with my credit along with the denim special and I was refused to use both my credit and special because I couldn't use the $39.95 I paid beforehand. Is $39.95 not 39.95? And why have a special on a website I cannot use for whatever the dozen reasons maybe.

    I requested a cancellation (after all what is VIP anyway-- I don't expect a logical answer in return) and customer service obliged yet no mention was made of the credit yet she was willing to refund it prior if I was to buy the denim jeans on the special. You know this whole experience is filled with greed and drama. If you feel a need to rip me off my $39.95 you can have it but I can assure my friends and I will not be spending another cent at JustFab. There are way too many competing markets out there who welcome our purchases.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Robbie,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 9, 2015

    I haven't used JustFab in a long time. I've had stuff sent here and by the time I got the return labels printed it was too late to return it. Also the quality was bad and the size was not true to size.

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    JustFab
    Response from JustFab

    Hi Lori,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Wendy increased rating by 2 stars.
    After a positive interaction with JustFab, Wendy increased their star rating on June 22, 2015.

    Updated review: June 22, 2015

    As a parent - I called and was able to get this resolved. Parents - talk to your kids about reading the small print so they understand that sites like this are actually a subscription.

    Original Review: June 8, 2015

    What kind of company takes money from minors? Instead they advise to spend the money as a credit on shoes!

    Thanks for your vote!
    Verified purchase

    Reviewed June 8, 2015

    I really like how there are lots of different choices. I just bought a pair of heels last month. I really like JustFab's quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sarah,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! Should you have any questions please contact us at 866-337-0906.

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    JustFab Company Information

    Company Name:
    JustFab.com
    Company Type:
    Private
    Website:
    www.justfab.com