JustFab Reviews

I have not had a pleasant experience with this company at all. The first time I used them, I ended up having to call in to place my order because my credit card was not working on the website. When I called in, I was asked if I wanted to be a VIP member. I asked several times if there was a charge for this and the agent assured me it was completely free to sign up. Imagine my surprise when I had a $49.95 charge on my credit card this month. After looking online, I see where it was expressly states the charge, but I was never informed of this. Not wanting to argue, because I really had no proof that I wasn't informed, I called to cancel. This should have been a simple 2 minute phone call. Instead I had to listen to how JustFab was "giving" me the money as a credit on my account. It's my money in the first place! How are they giving me anything?! She continued on and I finally had to interrupt and tell her to please just cancel the membership, I really was not interested in hearing about the "perks" for a business I purchased one (substandard) product from. I truly hope it has been cancelled.

In November I bought a pair of shoes from JustFab.co.uk for £17.50. I am a proficient online shopper and know the process inside out. At the time I didn't spot anything out of the ordinary. Then yesterday, 13 Jan 14 I saw that a debit for £35 has left my account for Just Fab and taken me beyond my overdraft limit. It was a cost I hadn't expected to incur. Looking back I also saw another debit for £35 in December.

I was watching Kimora Simmons reality show when I first heard about JustFab. I've been a member for two years. I like it because I hate going shopping and I can do everything online. I just received my order for this month yesterday. I got some flats. For $40, the quality is great.

First, I'll start by saying that I did read the terms of service when I made my first purchase. I did know that I was going to be billed if I didn't skip a month. The problem came when I tried to cancel my account. I wanted to cancel simply because I don't like being automatically billed and I won't be making a lot of purchases from them, so I had no need to visit the site monthly just to skip a month. Well, if you want to cancel you have to call customer service, even though there is a button on the profile page that says "Cancel JustFab Membership".

Thank you Just Fab for your prompt effort to resolve the issue. I just got a response from Just Fab where they have refunded the money back to my account.

I am extremely unsatisfied with my very first and only order from Justfab. I ordered my shoes skeptical about ordering shoes online. When I received them yesterday I was pleased with their appearance. Unfortunately, they were not the correct size. I ordered 8 1/2. The box said 8 1/2 and the invoice said 8 1/2, but the shoes were 7 1/2 and did not fit. I phoned the customer service center and spoke with about 4 people who were very rude and spoke little to no English. I was informed that I could get another pair after I sent them back with the return form they said they would send me. I have received no such form. Someone there should have some sort of idea of how customer service works. I plan on spreading my experience far and wide, especially on my popular fashion blog. Thanks for nothing Justfab.

I ordered two pairs of boots online. Got them, didn't like either, gave one pair away and decided to return one. There was no way to return, so I decided to just eat the cost and eventually consign or donate. A few weeks later I got a recurring payment for $39.95 that I NEVER saw or signed up for. I called to find out what it was and the lady just kept spouting off program benefits every time I told her I wanted to cancel. She finally said that they would cancel, but I couldn't get my money back and would just have a credit to use in my account and she would email the return label for the boots.

I literally made an account for Consumer Affairs just to write this review. This company is ridiculous! I bought one pair of boots for the $19.95 price and consequently had to log in every single month to "skip" so I would not be charged for a pair of shoes. When I finally decided to cancel my account, the website said I had to CALL and cancel. An extreme hassle, but I called just so I would stop receiving emails. The woman I talked to told me about tons of offers, offered me points, and would NOT listen to me when I told her that it was too expensive and I simply wanted out. It was ridiculous, I finally had to just firmly say, or practically yell, that there was nothing they could offer to keep me there. Do yourself a favor and don't sign up in the first place.

Last year in late April, I saw JustFab from a television commercial and became a member. I am very short and I have danced my whole life, ballet, so I kind of walk on my toes. So I'm obsessed with heels. It was very simple for me to look for the shoes I like. And I like their customer service. It's really not even the product because you can easily return the product and never return. But in the very few instances that I did have any situation with any product, the service was excellent. And then they've been kind if I called for silly things, just requesting a JustFab poster to finish up my dressing, I had diligent conversations with the representatives on the line. I've recommended JustFab to every friend and had a friend purchase just a couple of days ago. As a matter of fact, I meant to call JustFab because I had another friend purchase but it didn't show up on the account.

I am really very angry how can JustFab deduct money every month from my account? I have take a boots in November and I got automatically signed up for a member ship. No where it was written that 35 will be deducted every month henceforth. In December I saw that they have deducted 35 from my account. I have been calling JustFab customer care since then to cancel my membership, till now it's not canceled. Even in January they deducted 35. I didn't even receive any email from them informing me about it, like other direct debits where you receive a prior email informing you about the date of payment. How can they deduct money without any prior intimation?

My daughter bought some shoes from JUSTFAB.COM. Several years ago, I happened to be looking at my check acct and these people have billed my acct 26 times since 2011. Raking in 1038.70! That's how Kimora Lee Simmons is a millionaire. That B.S. that they are telling customer about having credits in your shopping bag was not a part of their clause when my daughter ordered those cheap shoes from their website. Every time you call the company, a foreign person answers the phone. When you ask for a supervisor, they never get one on the line.

JustFab got some good shoes. Their quality is good. Last month, I wasn't seeing anything that I like but I went over there last night and I see something. I've been a member for 2 years and I like the savings I am getting.

After posting on consumer affairs, JustFab contacted me a refund.

Where do I even begin... I purchased 5 items through Just Fab totaling over $200. I ordered them early December and have yet to receive them. I have contacted JustFab 4-5 times and every time I am told to wait for the delivery or to contact Purolator. All of which I have done multiple times. I'm being led on a wild goose chase as JustFab refuses to deal with the situation head on and take ownership. They will not issue a refund or store credit for anything out of stock and resend anything they have in stock after I was told by a rep that this would be done at the end of December. If you enjoy flushing your hard earned money down the toilet then join JustFab. But if your are looking for good service where you pay money and receive your products hassle free and the company cares about you, then JustFab is not the place to go.

This is an excellent place for trendy clothes, shoes and accessories at an affordable price (each month). I have been an active customer for over a year and get compliments daily on my shoes. They're comfortable and usually fit perfectly. Seldom do I have an issue but when I do it is a painless return process. Customer service is very friendly and competent.

They deactivated my membership in response to my posting here. Their online representative "Red", who I contacted through the live chat, said such wasn't possible. I was also told there was an opt-out option for the magazine subscription. There was not. It's clear by the sheer number of people who don't realize they're being signed up for a membership with recurring billing that it's set up in such a way as to be deceiving. You can register, submit your billing information (for monthly billing!), and make orders online, but they require you to call them to cancel, for security purposes? Please. That's ridiculous. No, it's to make it such a burden that people give up or are unable to do it. And so that the customer service reps can attempt to harass the persistent ones into changing their mind. So my cost is a $40 handbag I don't need and a magazine subscription I don't want and now have to go through the hassle of cancelling. Such are the prices we pay for our mistakes.

I love JustFab. It's a good deal. I've been a member for 2 years. I like the fact that I can choose not to buy each month. I like their website and it's easy to find the style of shoes I'm looking for. I buy shoes and purses.

My 18 year old daughter with her first credit card bought a pair of shoes and didn't realize she would be charged every month on her credit card. She called last month and was assured it was cancelled but yet another charge came out this month. When she called, Customer Service said they could not help her. I am thoroughly disgusted and looking at our options to get her money back.

In Dec I ordered pair of boots from JustFab.com. They offered my 1st pair for half off 19.95. I was like "cool if I like their shoes I have a new website to shop on." I used my boyfriend's bank account to pay for them. He woke me up at 6 am asking if I bought any shoes last night because they charged his account 39.95. They never mentioned when signing up or when they sent the shoes that they would charge 39.95 every month. We called them and they said I skipped a page about the charges which is impossible. I would never order anything agreeing to a reoccurring charge. The lady that helped me on the phone kept saying I'd lose my VIP with them. I told her "I don't care about anything you have to offer, just please cancel me." After a half hour of trying to get her to process my request she did so. She said I would receive a 1 time credit in 3-5 business days and a cancellation email within 48. We will see if they keep their word. I would never recommend JustFab they are a big scam!

I ordered a pair of shoes in October of 2013 for 19.95. At first I thought this site was a scam, but I looked over the homepage and thought it looked legit. I have seen membership websites and steered clear of them before, but this did not look like one of those sites. The homepage says nothing about a monthly membership fee if you do not "skip the month" or buy an item. The homepage does not identify the website as a membership club at all. So, I bought my pair of shoes and they came in the mail. I went about my business until I noticed last night that Justfab.com has been charging my debit card a monthly fee since that initial purchase. It was completely unclear that I was signing up for a monthly "VIP" membership when I made my initial purchase.

I have had bad experiences with JustFab in 2 countries at the same time. It must be a company policy. My daughter bought some Boots online to be delivered to her Grand dad's house, and my wife bought some Boots to be delivered here in Canada......both JustFab company's took out money unexpectedly. It is obviously a underhanded money making exercise by the amount of people complaining online. Having a cancel online button, but that does not work, nor does calling to try and get your own money back, even though there is not an opt in/out option. I would strongly advise anyone not to buy from this company and pay the extra few bucks and get a nice shop assistant to sell you something with a receipt. They are unlikely to continue taking money from your bank account even though you have not given permission. Poor Customer service from both the UK and Canadian operations. #swindlers

First I would like to state during my 1 hr 30 min+ wait on hold to chat with a customer service rep I have already canceled my debit card, disputed the charges, reported you to the BBB, looked up class action lawsuits, and am now writing this. I bought 1 pair of boots, which I honestly love and rave about, but finding out I was unknowingly charged twice for a membership that was supposedly "free" really left a bad taste in my mouth. Yes, it is in your "T&C" but unlike ANY subscription services I have ever heard of, the company tells you it is a subscription service and what you will be charged!! I am completely outraged that in this economy there are still companies out there willing to rip innocent people off to make a buck. Maybe with that extra money you should hire more customer service reps, I still have 30 people ahead of me.

Purchasing from this website only brought misery and inconvenience. They automatically sign you up for their VIP membership and then charge your card without informing you. This happened twice, even after the first time I spoke to a representative and was told everything was canceled. They also make it quite difficult for you to cancel your membership. Also, the best advice I can give you is to cancel your card that you put on the profile because there is no way to delete/remove that info from their website. I would not recommend purchasing from this retailer.

I received a great deal on a pair of boots purchased Oct 2013 and was extremely satisfied with my purchase but I did not realize I signed up for a VIP membership! I guess that was my mistake but their check out process was very misleading. A month (Nov. 2013) after my order, I received a charge on my bank statement for $39.95 so I called customer service and they apologized that I didn't realize I signed up for a membership and they advised my membership was cancelled and the $39.95 would be refunded. Was a little frustrated but happy that it was handled.

First of all, I got a really great deal on a pair of their Fuzzies for half off and I really love them. However, I admit that I also did not realize I had signed up for a subscription service until I saw the charge on my card. I decided I would use the credit and bought a purse. The purse fell apart in a week. It was awful quality and smelled horrible. I knew I didn't want anything else from the store and cancelled my subscription but I checked my account and I've been getting charged for two months!

I had started off with another shoe club and heard about Just Fab and it was the same as the other shoe club. So I decided to give it a try and it was nice because different companies offer different styles and varieties. I went from there and haven't had any issues so I continue to purchase, so far so good. It's good shipping and good quality. I've never had any issues with customer service who are helpful. It's always been positive experience.

I came across this website after I decided to search Google for JustFab scams because of the experience I just had myself. After seeing other recent reviews on this page I can see I am not alone with my experience! I had bought a couple pairs of shoes from JustFab about a year ago and knowing of the monthly skip, buy, or be charged I set a monthly reminder to skip JustFab on the 2nd of every month on my iPhone, which wasn't a problem but seeing as I haven't been purchasing and didn't plan on purchasing anytime soon I decided to cancel my membership and it allowed me to do so online (which I have tried canceling before and it made me call which I did and never got a answer so I decided to just keep skipping).

I purchased a pair of boots a few months ago, without any problems. This morning I found a $39.95 charge on my Visa account that had been made in the last 24 hours. I called immediately and was on hold for 20 minutes. Finally, a woman named Martha answered. She informed me that I had signed up for a VIP membership upon ordering the pair of boots. I told her I was completely unaware of any membership agreement and would like to cancel and receive a refund. She spent the next 15 minutes trying to coerce me into keeping my membership, talking about accumulating points and different types of memberships. Each time I told her I wasn't interested and just to cancel. She ignored me and continued on.

I've been a member for a year or two. I love the new styles and being able to browse. There's always some type of sale going on. I made my last purchase a month ago, and they were the shoes called January. I got them for my mom and they were like the combat boots with the fur on them. I bought fuzzies, too. There's been a couple of times where a shoe has not fit and I had gotten them on the two for $39.95 and there was no exchange or refunds. But because they said I was such a great member, they gave me no problem absolutely exchanging them or anything like that. And every single time, I had to call somebody and talk to somebody. It was just such a pleasant experience to be on the phone with them. So I appreciate that. I worked in customer service so I know what it can be like sometimes dealing with customers.

I made sure to choose the option of canceling my membership on justfab.com last week. However today I found out it's not cancelled yet. I called in and their customer service says that my VIP membership is still active and I shouldn't cancel because they're already processing a charge for the membership. This is the second time I have this problem with their VIP membership program already. I feel scammed and will not recommend this company to anyone. They have a nice selection but to trick my money I am so turned off by their business running.

Thank you for quick response and solving my problem . Justfab has refunded my credit and also given proper instruction to cancel my membership.. I am satisfied with the results.

JustFab responded incredibly quickly to my concerns and has provided a resolution by canceling my membership and refunding the credit charge. Though my initial feedback was dissatisfied with the company basted on how difficult it was to get a response I am pleased with the prompt resolution. Thank You Justfab.

JustFab, thank you for the fast resolution of the issue today.

I saw JustFab online and I thought the price was affordable. The shoes are cute. My last purchase was 2 months ago for some wedge sneakers. Some shoes do seem like they're a little bit cheap but for the price and the style of the shoe (and it's comfortable) I don't mind. It's easy and convenient.

I was a member of Shoe Dazzle about a year before I heard about JustFab and because I've been with Shoe Dazzle, I signed up. I didn't make my first purchase though until about a year later because they just didn't offer the style that I was looking for. But once I purchased, I haven't been able to stop. You have no idea how much I like it! I've been a member now two and a half years. So far it's been excellent. They get better and better the longer they're around so I'm very pleased with the company.

I began a membership with JustFab because I love shoes, I'm a busy working mom, and I liked the idea of someone acting as a "stylist". I completely understood that you can "skip" a month if necessary. I ordered my first pair and liked the style very much. I have had them for 3 months and they are holding up so far, I have just started to hear squeaks in the heel when I walk though.

I've been a member of JustFab for at least 3 years. As a member I like how I got to be updated with the new stuff every month because you just remember, 'oh yeah, I should probably spend some time on myself.' My last purchase was a purse. They have good quality items especially their purses. It takes quite a bit of use before they start to break down. Overall, JustFab is easy to use.

Unlike the other complaints, I knew every month to sign in and click "skip this month" if I didn't want my credit card to be charged. My credit card company, however, notified me of fraudulent activity (not related to JustFab) and shut down that account number and issued me another. I thought this was the perfect time passively-aggressively 'close' the JustFab account by just not updating my credit card information, and I figured I would not be charged the monthly $39.95 membership fee. It seemed this was the case for 3 or so months, and then all of a sudden I see the monthly charge on my NEW card that I NEVER gave to JustFab. I don't see how this is not fraudulent activity??? And do not mistake me, I know I NEVER gave the new credit card number to JustFab because I NEVER intended to.

I'm an elite member of JustFab for a year and a half now and because of this, I could get stuff before anyone else does on certain products on my showroom. They provide excellent customer service and their products have very good quality material. I like their shoes and other items. In fact, I just purchased last week.

I've been using Just Fab for several years now and I found them online by accident years ago. I like the styles that they had and the price was right. I like the fact that I get my own showroom every month. I haven't been able to purchase anything in the last couple of months but if my income level started leveling out a little bit more I will be back to shopping.

Just found out I was charged $39.95 for the monthly membership even when I skipped the month. I called to request a refund and cancel my membership. The customer service rep was hard to understand and continually tried to get me to continue my membership. In fact, the only way I could get a refund was to not cancel my membership. They wanted me to keep the $39.95 on my account as a credit rather than refunding it back. Also, there is an option on their website to cancel membership, but it doesn't do anything. A message pops up telling you to call customer service. Why is the option to cancel even there if you have to call anyway??? Watch out for this company! I was exhausted when I hung up the phone. As soon as I get my refund, I will call again to cancel.

I've been with JustFab for the last couple of years. I have so many JustFab boxes in my closet, I don't have anywhere to walk. It's crazy. With JustFab, it's always quick. They say something days. But I look up and I'm like, "It's here already? Wow!" And then the styles are nice and the customer service is nice. They are fabulous. But I haven't been able to get on my page with them within the last week or so. And the lady kept telling me, "Oh, well, refresh the page." Do this. Do that. And I'm like, I can't get on. So I've been missing out. I had to call in and skip a month because I haven't been able to get on my page. I don't know why.

I’m a member of JustFab and it’s what I’ve been doing for about 3 years now. I decided to purchase with them versus a different online retailer because I liked their styles. The price is my favorite thing about being a member. I’ve recommended them to several people. My only issue is I can’t buy boots that I see on there that I like because I have really thick calves, like 19 or 20 inch calves. And those 11 to 12 inch calf boots just don’t work. And other than that, I really haven’t had any issues.

My cousin is a member of JustFab and she told me about it. And I went online and got exactly what I wanted. I've been a member over a year. I love the selection of handbags. My favorite is a purple handbag that I have that has studs all over it. I get compliments on it. It's beautiful. The quality of the items has been excellent. The customer service is amazing, the products are amazing. I love everything I get from them.

Based on my overall experience with JustFab, I would highly recommend them to a friend.

It is a monthly program and when I first ordered I somehow missed this information but when I called customer service she made me understand the full details and told me that if I could not afford to get shoes I could skip the month by going into my account and skipping (must do between the 1st & 5th) a month. I love the boots & shoes I have ordered. They are now my shoe store. I only wish I could buy more shoes, purses, etc..

I got an offer from JustFab through email. At the price, I wanted to try it out. They had awesome shoes so I went ahead and joined. I've been a member at least a year. My favorite part of being a member is that they deliver to you. You don't have to go and shop for it and no shipping also.

My best friend told me about JustFab (she's on JustFab as well). She loves the shoes and so from there I started ordering. I’ve been a member for about 2 years. I've had the two for $49 and have had discounts, etc. It is the bestest option for someone who wants few shoes on affordable budget.

Who can pass up a pair of shoes for 40 bucks? It was an internet dropdown that I saw about JustFab and so I clicked on it. I've been a member for two years approximately. I like getting shoes in the mail. I loved every single pair except for one. Great quality. The last purchase I made was a pair of wide thigh boots and that's been my most favorite pair, as in I've worn them the most.

I just checked out the shoes and decided I like something really unique so I signed up. I just got 2 pairs of boots a couple of days ago. Most of them are really good. I have a few pairs of shoes that are $400 or $500 and some of my JustFab shoes are actually way more comfortable. I've had a couple I wasn’t really happy with but 80% of the time or more I’m real happy! I've recommend JustFab a few times. My daughter buys in there now.

I've been a JustFab member for a long time. It's been years. I like the selection of shoes but mostly buy boots. I bought a pair of boots about four nights ago. The quality of their shoes for the most part is good.

Thank you.

I love their styles and the quality of their merchandise. It's been years since I've been a member. I love that they keep up with the latest trends. Some include a lot of good designer trends out there. So I can get the same designer looks for less. With the latest boots that I bought, the first day I wore them I received three compliments automatically wearing them in the first couple of hours.

I order a purse when I first signed up with JUSTFAB. I was already a JUSTFAB Kid VIP member and loved the clothing that I ordered for my daughter. I decided to get an account with JUSTFAB. The purse I ordered within three months the purse started coming apart. The zip no longer work, the strings are coming loose. I had a credit on my account and decided to used it on a pair of shoes. Received an email that the shoes were shipped. So, today 12/28/2013 I did the live chat with agent ISABELLA, and she told me she could not do anything for me because policy is with 30 days. I went online to cancel my account because of poor customer service and a lack of concern toward customers and their money. I could not cancel online. I had to call in to a 1-866 number. When I called the customer agent told me that the order I just placed will be cancel and I will NOT get my credit of $39.95 back. I was so upset and in disbelief. I told her I will not give JUSTFAB my money. I will call back when I receive my product.

It's easy to order shoes from JustFab, and they have nice shoes. I've been a member for five years. I like all my purchases. Their return policy is good. Three weeks about I bought a pair of red pumps but I had to send them back as they didn't fit.

I don’t make a lot of money so I try to be as stylish economically as I possibly can, and so with the price of being 39.99, that's not bad. I'm not a small girl (I'm a size 14). So if I go into a cheaper store (shoes are 19.99, 14.99), I don’t get the stability that I usually need when I'm walking in heels. I don’t like my heels to move, and that's what I didn’t like about the cheaper stores. So I gave JustFab a chance. And when I started ordering I was just so impressed because I put the shoes on and walked and the heels wasn’t scratching, moving backwards, to the north or to the side. So I stopped buying from those stores altogether and I focused on buying my shoes from JustFab. I’ve been a member for a couple of years.

I’ve been a member for 2 years or more. Being a member, you have an opportunity to shop every month. It’s like a deal so I’m obligated to treat myself to something every month. I like their selection and recently bought some boots. Most of them are very good quality. Some of them, not many though, are not so good. But I love JustFab.

I was just searching for shoes on sale and then there was a link that had gone to the JustFab website. And the rest is history. I buy from them at least twice a week. I've been a member for two years. The credits are nice where you can build up your credit. The quality is nice for the pricing. Their sizes are spot on. I've never had to return a product and that's a good thing. I like using them for presents because I just have to ask my friend the size and the size always matches. I bought two things this season for Christmas from them.

I was online one day and came across the JustFab website. I looked at it and saw some things I like, signed up, and ever since have been a member. I've been a member for about two years. My experience with them has been great.

It’s all shoes so I don’t have to surf through websites. They are cost effective and cute. I would recommended them to my friends.

I had seen a JustFab commercial and liked the prices and the selections. I've been a member for about 3 years and like having a personal stylist picking out shoes that fit my personality. Most of the items I got were good quality. It's a great experience and a fast, friendly service.

I went on online chat to discuss an issue with a defective necklace that I wore today for the first time and it literally started falling apart and falling down the front of my blouse as I sat at my desk at work. The necklace was shipped with a pair of shoes. There is a pending exchange on for a smaller size. The online chat Representative informed me there was nothing she could do to help me about the necklace due to the exchange on the shoes. What do the shoes have to do with the necklace being defective??? As a result of this poor experience I will be disputing the charge for the necklace and once my shoes are exchanged I will be cancelling my membership after years of being with you. I will also be sure to let everyone on Facebook know how poor your customer service is. But I am sure you could care less as you have many other customers to take my place so my business is just a drop in the hat.

I order 3 pair of shoes from JustFab.com and they came 2 days before Christmas before with rush shipping. I ordered 2 pair of boots, Montana and Aspen, and one pair of heels called Dahlia. The Montana boots and Dahlia Heels were great. The Aspen boots looked good until I put them on. They are supposed to be sparkly and it's obvious they didn't check the shoe before shipping. The left shoe is missing the white patch under the the sparkle. I have a brown left shoe and then a white right shoe. I'm so disappointed as I ordered it myself for finishing Nursing, and Christmas. I'm a vip member and I'm thinking about canceling it.

I was searching the web and came across JustFab. I like the shoes. They were reasonably priced and had a good selection. I love the prices because I noticed that if you’re not a VIP or an elite member, the shoes cost more. I’m someone who loves shoes and there’s such a huge variety of shoes that I like and for the price that they’re offered at, you can’t beat it. I've been a member going on three years now.

I enjoy shoes and I saw JustFab's commercial on TV so I've signed up as a member. It has been over a year now since I became a member. Their customer service is pretty awesome. Like any other shoe company, sometimes the quality of their shoes are great but sometimes they are not. I have recommended them to several of my friends.

I saw JustFab from an online advertisement and I’ve been with them for 3 years. It was recently when they started carrying clothes. It was just shoes. I like that they no longer charge the monthly fee and we have an option to just get our items whenever we want to shop, whenever we want. It’s good quality for the price that we pay. Great prices and great selections available.

I tried ShoeDazzle but I definitely didn't like their styles. JustFab has a lot better deals. I first saw JustFab on a commercial and they were doing the get your first purchase at 50% off. I've been a member for 3 years. The customer service has been great, the best so far. I love the quality of the things I've purchased. It's fantastic!

My 18 year old daughter purchased a pair of boots for 39.95 online. Unknowingly upon check out, she was signed up to have her account debited for 39.95 each month for a VIP membership. This apparently was somewhere in the fine print. After her account was debited 3 months in a row she called to cancel and have her money refunded for the two unauthorized debits. They would not let her cancel and just kept rambling on as to why she should keep the account. They never did cancel her account despite her asking several times. We now will be required to cancel the account through her bank and take legal action. This company is ruining itself and its reputation. Just check the thousands of negative online reviews.

It's been a couple of years now that I've been a member of JustFab. I like the price system and the shoe selection. It's easy finding the style of shoes I'm looking for. It's a good experience.

Does it sound normal to everybody to be obliged to pay €40 per month EVEN when YOU don't buy ANYTHING????? A SCAM because they NEVER say YOU will have to pay it anyway!!!!!!!

I ordered some shoes for the first time as a Christmas present. When I ordered them online, I realized that I had ordered the wrong size. So I called customer service to get it fixed. Instead of fixing the order, the rep cancelled the first order and put in another whole new order. So my card was charged twice in one day. When the shoes arrived, I was in shock. Someone had crossed off the correct size on the box and sent me the wrong size. So once again I had to call back customer service. I decided to keep the wrong size shoe and give it someone else. And just order another of the shoes in the right size. I figured because it was their error they would still honor the price on the shoe. But they didn't. They charged me full price!!!!

First, I was never informed when ordering a pair of shoes off of JustFab that I would be charged every month for this. So I talked to someone in October about getting my account cancelled and I thought that it was all taken care of. Only to come to my recent attention that I was still charged for the months of November and December. After discovering this I called in to see if I could be given cash back for these months, since I wasn't suppose to be charged for them. I have never ever experienced such awful customer service from a company. The entire time the lady I talked to was rude and had no interest in helping me and also tried to get me off the phone as quickly as she could. I am honestly outraged by the customer service that I have received from this company.

I have bought 3 pairs of shoes from Just Fab (on accident because I realized that the charges were automatically debited from my account). So I decided to use the charges - the shoes look really cute and they have plenty of styles in extended sizes. When I finally wore one of the pairs of shoes, a pair of grey faux suede platform Mary Janes, the heel felt like it was completely unstable and would break at any moment as soon as I stepped outside. It felt as if the shoes were not meant for walking on concrete. I still have 2 credits file, but don't feel that their quality is worth the $4 shipping fee.

After posting my original review, JustFab were very quick to get in contact and offer me a refund for the money taken out of my account. Unlike my experience with the call centre I found them to be polite and apologetic, and was also glad to find that I was speaking to someone who had the ability to rectify the situation and did not have to go through anyone else.

When I first came across JustFab I thought it was great getting nice shoes for not much money, I thought everything was great until I was checking my finances and came across 2 payments to JustFab of £35 from November and December. I called up and after much discussion, it was agreed they would refund me £35 and that I would have to keep the other money on my account (oh yeah, after I had already been told that after my money was turned into credits it has no monetary value, BS). Later on I called back to cancel my account and was actually told if I keep my account I would be refunded the full £70, this being after the longest sales pitch known to man. This is the most dishonest website/company I have ever come across, I was also made to feel stupid as I was unaware of how buying shoes from there worked but clearly From the hundreds of comments on here, I'm not the only one. Oh and the icing on the cake? There is now a hole in the boots I bought just 2 months ago. I wish to cancel my account and will persist until it is done

I love shoes. I’ve been a member three, four years. I’m an elite now, I get to see the new stuff early. It’s easy to find the styles of shoes that I’m looking for. There were these really pretty suede boots that I wanted. I got the Paxton boots for work recently. The quality of the items and their different styles are very, very nice. I don’t have to worry about detail and stuff falling off. Very sensible. Their customer service is really, really good.

I created an account and received an email saying "Any shoe for $19.95 for first time customers". It said the discount would be applied at checkout. I tried to make a purchase, but it only discounted the price by $7 and change. I did a live chat with one of the "fashion consultants" and she said that I had to go to the site, hover on the tab marked buy one get one, and buy two items, under the sale tab to find the items for $19.95. I re-read the email. Again, I'm seeing that it says any shoe for $19.95, so I called them, and the person I talked to told me the same thing. But that's not what the email says. It says "shop now, and you enter the site." Nowhere on there does it say you are limited to certain items. Isn't this false advertising? I'm glad I never signed up to the monthly boutique. I cancelled my account with them.

I just placed an order today for some boots. When the confirmation email was sent it showed the terms of some membership I have somehow gotten into. I immediately called customer service to have everything cancelled. The customer service rep was obviously reading a form letter which said nothing could be done.. I would have to receive my order.. Send it back then "try" to cancel out of this mess. Unreal.. totally disappointed.. and will be contacting the better business bureau as well as writing about this mess on every forum I can think of until this is resolved. Being charged every month even if you make no purchase is not right.. and not being able to cancel is not right.

I've bought 3 pairs of boots so far and absolutely love them. I'm always checking each month for new trends and I love how the stylists give personalize recommendations each month. I'm will be making more purchases in the future. Thank You JustFab for having Fabulous Boot selections!!

I bought a pair of boots from this company in September 2013, which were of very poor quality, so I returned them with no issues. In October I was sent my "boutique" and skipped the month. I then sent an email requesting my account be closed and I received an automated response saying I'd have to phone to cancel, which in this digital day and age just seems ridiculous (I realize this is ploy to try and talk you into keeping your membership). In November I received a further email with my "boutique" so I skipped the month. I did not receive an email in December (through no fault of my own) so was not aware I had to skip the month... who remembers that they have to access a website within a five day period? So I was charged 35.

I have two daughters who each ordered a pair of shoes from JustFab in November. Then yesterday I notice each of them were charged another $39.95 in December. When I called to find out why that was, they said I became a VIP member when I bought my 1st purchase. I was not aware of this when we made our purchase. And I think this is horrible practice to try to trick customers. I don't like being charged for something I was unaware. I asked for a refund and was refused. I was told I had $39.95 credit on each of my daughter's accounts and could use in December. But we don't need another pair of shoes. I AM NOT HAPPY AT ALL and Would like to WARN EVERYONE TO STAY AWAY FROM THIS COMPANY...

Just Fab - what a scam! So I signed up cuz I like some shoes & they offered frees shipping w/ membership... The catch is you have to decline a purchase every month or they will send you out a voucher for $39.95 to use at a later date. So every time you forget to decline for a month, you get another voucher or store credit charged to your credit card -- if you are Careful you can avoid this BUT the REAL scam comes when you try to cancel (they say you can cancel @ any time). First I sent an email notice to UNSUBSCRIBE me... the response? I must contact them in person, so then I can't locate telephone number - then it's always busy.THEN I decide to email them (!) Problem was they sent a note someone would get back to me in 24 hrs & nobody ever did!! Even after repeated messages to them. THEY WOULD NOT LET ME CANCEL! I finally reached someone on the phone & she would not let me cancel "because I'm such a valued customer." Seriously? In the meantime they are trying to suck $40.00 out of my acct every month... Grrr!!!! I had to call twice & sit on hold 20 min each time - this is the lowest form of scamming yet... I warn others to STAY AWAY!!! It's not what you think it is!

I am very dissatisfied. Forgot to skip two months from JustFab and now am unable to get my $79.90 back. Got hung up on the chat site and calling in is a huge wait just to continually get transferred through the automated system. All I want to do is cancel my membership and get my money refunded. It aggravates me that I am even to this point of writing this as I never get a company who outright refuses to give your money back. It is a joke to see where "there is no obligation to buy something.." You're right, no obligation to buy just get charged every month without a purchase. Yeah skip a month is known but who thinks that the company will honestly not provide a reimbursement.

I wish I had checked this website prior to buying something from this company. Beware this company!!!! The products are actually pretty good. However, just try to cancel your account!!! I wanted to cancel because they charge you each month, no matter if you want them to or not. I realize I can "opt out" but the email must have gotten stuck in junk mail because I never saw it. Then come to find out that you can only use your member credit on FULL PRICE items. I called customer service, was connected to someone overseas, and they gave me total misinformation.

I saw JustFab online. The site was easy to navigate. I bought a pair of boots last week from them. When I receive my items sometimes they don’t meet my expectations, but they’re easy to send back if they don’t. It’s very easy to deal with their customer service. Its special offers keep me as a member. If I’ve bought enough wedges, I end up getting free stuff.

I’ve been a member of JustFab for a year when they first came out. I heard about them from my daughter. I’m a shoeholic. I like their unique styles... That’s the reason why I chose them over their competitors. When I receive my items, they always meet my expectations. It’s worth every penny. I haven’t had a bad one.

The JustFab customer service response to Paypal & Consumeraffairs complaint has been very swift and I am pleased with the prompt resolution of my complaint. I have received my refund of £35 within 3 days of raising this issue and have been assured that my monthly subscription has also been cancelled.

I have been trying to cancel my account for a week. Each time their customer service agents try to up-sell me and refuse to refund me for a product I don't even have. STAY FAR AWAY FROM THIS WEBSITE! After hours on the phone, I had to contact my bank and file a claim. I was so excited initially about the site. I emailed all of my friends. I have since updated them about the unbelievably HORRIBLE service this company offers and to stay FAR, FAR AWAY. I do almost all of my shopping online and I haven't had anything this terrible happen.... until now. Note to JustFab: if you want to keep your customers stop stealing their money and give better service.

I bought a pair of boots from JustFab. It was just a one off. I did not and I do not intend to buy anything from them again. I have just noticed they have charged me 35. I don't know why and I am not able to get through to them. It is not right for them to store my card details and just take money without my permission. This is the first scam I have ever experienced online. I will pursue this matter till I get a refund.

I’ve heard about JustFab from a friend and have been a member since it first started. I like the buy one, get one half off and the whole $39.95. The only thing I don’t like is that if you miss a month, they charge you for it because sometimes you forget. I don’t like that aspect about it even though they credit you. The last thing I bought some months ago was a pair of boots. They were good. I like it.

I came across JustFab on a commercial. I chose them over their other competitors because their style was different. I had not seen it before. I haven’t purchased from them in a while. The last thing I got from them was some boots, two years now.

First of all, I don't want to give this company ANY stars but this review form requires that I at least give them one star. They don't deserve that star. This is a horrible company with shady business practices and abysmal customer service. I bought one pair of boots from them in October. Since you can't even navigate the website without first taking their "survey" and essentially setting up an account, I gave them my info, thinking I was only creating an account with them. I was aware of the VIP service but I thought that since I didn't choose to be a VIP I wasn't in that program. However, just the act of buying the shoes in checkout enters you into the membership. That's shady.

I’ve been a member of JustFab for about 3 years. I like the personal offers and the personal boutiques. I first heard about them on TV. The website is easy to use. My most recent purchase was shoes. The shoes were what I had expected. It is good value for money.

JustFab is excellent! It supports my shoe addiction. I first saw them on a Facebook page. I've never had a month when I wasn't happy with what I've received. I haven’t bought anything in a while but the last time I purchased something I was happy with it. I have recommended them to several friends.

Just like everyone else, I did not know how I got signed up for their VIP program until I was charged last month. My mom also have an account on Justfab and it happened to her also. So we both called them, and finally after 5 phone calls they refunded us. They apologized for it, so we thought ok we'll give it another try. But hold and below, we got charged this month again even though we skipped on the website already. So we had to call in again. My mom got refunded, but they said it would be the last time they refund her, so she got angry and cancel her membership. However they did not want to refund me!

Justfab has agreed to refund the money that they charged me (all $79.90) so while still dissatisfied at the lengths it took to get something done I am happy it was resolved. Though I will not be buying anything from them again.

And one more disappointed customer. "Great job", JustFab... I had the same experience like the other unhappy customers and what... So I called to cancel my membership and get refund. Obviously no refund and no really good answer how company like you can cheat people like us. It's not too big thing that £35 - but it's more about you cheating people. Shame on you. One day you will burn your greedy fingers and lose everything what you stolen.

I’ve been a member of JustFab for two years now and have probably ordered over 30 items from them that it’s difficult to find something that I don’t already have or something similar to. Being a member of JustFab, I enjoy their set price and the free shipping and return. The quality always meets up to my expectation. I don’t have that many returns, one or two at most.

I ordered a pair of boots from this company on 11/16/2013 and paid for them fair and square. Now, today, I check my bank balance to find a pending charge from them for $39.95. First I logged on to their online chat, which was of no help whatsoever. I then called, only to be met with a heartless woman who tells me that apparently at some point I agreed to become a "VIP" member of this site while checking out from my previous purchase, and that gives them the right to deduct $39.95 from my bank account each month for the rest of time. I was very nice, I begged, pleaded, and cried for this woman to please cancel whatever this is and refund my money.

I ordered a pair of boots for my daughter about a month ago. On Tuesday of this week, I found out that JustFab had withdrawn another 39.99 from my account. I did not sign up to be a VIP and received no emails about it or how it works. I have called several times now to get my money back and to cancel this ridiculous membership that I didn't even sign up for. I believe I was only successful in canceling my membership, but have been unsuccessful in getting a refund of my money that I did not receive any goods or services for. My next step is to go the Attorney General of my state. There seems to be enough upset customers for a class action lawsuit.

On November 6, 2013, I purchased a pair of boots from JustFab. I was very happy with them. A month went by and on December 9, 2013, I checked my online bank account to find that JustFab had charged me $39.95 when I had not bought a pair shoes since November. I got on a LiveChat at first and the girl was of absolutely no help. I ended up calling JustFab and was told that in the terms & conditions of the VIP membership that I had been automatically signed up for (THAT NOBODY EVER READS!!) that they would be charging me every month if I didn't hit a stupid "Skip this month" button on the website. First of all, what kind of business does sneaky things like this? If I had known they were going to charge me every month, I would have never bought shoes from them. The only good part about everything was the fact that they refunded my money (even though at first I was told they were unable to) and canceled my membership. If JustFab just did business honestly, they wouldn't have so many complaining customers. JustFab, you have lost my business, and the business of my friends, forever.

I ordered a pair of boots and a jacket (maybe some glasses too) back in October. On December 10th, I noticed two charges on my bank account for $39.95. I did not agree to these. I did not sign up for a membership, nor did I ever plan on making a monthly purchase from JustFab. After waiting for almost 30 minutes on hold (must be a lot of pissed off ladies out there in the same situation), I finally got through and spoke with Leigh. She was helpful, patient and in all honestly very composed considering I was pretty upset.

I was unable to skip this month because I have been back and forth from the hospital with my mom. When I asked for a refund, they refused even though I haven't had access to a computer. I'm on the phone with them right now and they keep going through all of the reasons for me not to cancel even though I keep repeating that I want to cancel my account over and over again. I am usually patient with customer service reps because I used to be one, but this is ridiculous. I literally listened to her for ten minutes going through the "different options" for me. I had to repeat myself at least five times that I wanted to cancel my account. They really need to switch their system over to the way ShoeDazzle does it where you don't have to skip every single month and worry about being charged. I will never use this company ever again.

I first heard about JustFab from my daughter who bought shoes from them. I got so many shoes from them, boots… Every week I’m buying some shoes. I order online and I was satisfied with the items when I received them. They’re wonderful, wonderful, wonderful! I love them :)

The product is all right. It met my expectations. The experience with them was good.

I am so upset. Not only do they make it unclear that you will be charged $35.95 a month for being a VIP member that they DIDN'T EVEN ASK if I wanted to sign up for, but they do not issue refunds. Today, I called to cancel my membership, but I really don't think it will go through. If I am charged again, I WILL be taking legal action.

I would just like to share with you all my experiences at JustFab. I read the fine print, I realized when I signed up I would be charged monthly. The first month, this simply slipped my mind. JustFab sent me a reminder email to the skip the month otherwise I would be charged. Which I did promptly, in which I was charged anyway. I was furious so I wrote JustFab asking if it was a glitch in their system or what, I asked for a refund and to cancel my account. JustFab never returned my emails. The next month I skip, and absolutely no problems.

Thanks to JustFab for resolving this by refunding me a month and cancelling my account. I think it should be possible to cancel an account through the normal channels, though, and not have to write a bad review online.

Company issued refund and closed account. Thank you.

I would like to start out by saying that I thought they were pretty clear about the monthly charge. You have the option to skip, etc. Having said that, I decided to cancel my membership as I knew I would forget to skip months. I have been trying to cancel my membership for three weeks. You CANNOT cancel on the website, via email, or via "live chat" (which may or may not work depending on the day). You can only cancel via telephone. If the phone line is accepting calls, the wait time is outrageous. I FINALLY got in touch with someone via phone this morning. It took ten minutes of "Let me tell me why you don't want to cancel" before my account was finally cancelled. I did get a chuckle out of being asked to "like" them on Facebook at the end of the conversation though. It's nice to see that they have a sense of humor about themselves.

Matter was resolved, account was cancelled and was told within 2 - 5 days there would be a refund.

Just like everybody else that has complained, I too have had the worst experience with your company. I have repeatedly asked to have my credit card information removed from the site and nobody will do it. Nobody will refund me the $39.95 that I did not authorize the company to take and every time I try and speak with anyone, this is the response I get:

I am extremely frustrated with my experience at JustFab. After not receiving any email notifying me of the monthly charge, I logged into my account and attempted to cancel my VIP membership. Since the website does not give customers the option to cancel a VIP account online, I attempted to contact customer support by phone as directed. I called multiple times, never reaching JustFab, but instead being re-directed to a highly suspicious "carnival cruise" representative who informed me that I just won a free trip.

I am very upset. I purchased a pair of shoes from JustFab on Oct. 7, 2013. For the months of November and December, I have been charged a fee of $39.95. I googled this fee and discovered that I was being charged for becoming a VIP Member although I have never agreed to join. I contacted Just Fab to ask about the fees and, after waiting for nearly 20 minutes, no one ever came to the phone despite the fact that they claim to have 24/7 consultations. I called an additional three times to cancel the membership but once again, no one ever answered, this time after holding the phone for an hour. These fees have caused me to go into overdraft with Wells Fargo, so I contacted my bank to dispute them. Wells Fargo informed me that they could not do anything about this issue until I cancelled my membership with Just Fab; however, when I attempt to do so, no one answers the phone. This is very frustrating and it appears that I am not the only customer with this complaint. There is actually a class-action lawsuit against them for these fees.

It’s been about 2 months but the last thing I bought from JustFab was summer shoes. Because I have bought so many pairs of shoes from them, I got a VIP treatment. I’ve been a member for a little more than a year. I like the styles and the price and the selections. They are wonderful. I love them.

Last month, I thought that I had cancelled my "VIP" membership. By checking my bank account, I found out that my "VIP" membership (that they automatically signed me up for) was not cancelled and I had been charged $39.95. I called the customer service line to cancel the VIP status, and I had to ask for it to be cancelled four times before she finally asked me permission to cancel it. After she wasted my time, she then informed me that my $39.95 charge is now a "non-refundable credit".

I just called today and waited for 25 minutes then someone answered, finally! I haven't had a bad experience purchasing on JustFab but I just want and need to cancel my membership because it don't benefit me no more. I am pregnant and would just want to lend money for my baby instead of buying stuff with them. So, when I called and spoke with the agent, he kept offering me and kept talking without him letting me finished and hear my side. I got annoyed and irritated. Please, let all your CSR's properly trained and well-mannered and how to do a very customer services. He then finally said (after all) that my account has already been cancelled and will received an email confirmation within 8-24 hours. Hopefully, they do so and let us just have a peace of mind!

I noticed $39.95 charged on my account this morning, tried calling customer service to Cancel membership and 3 times they hang up on me without finishing cancellation... Very frustrated with them. How else should I cancel this membership? Should I be on the phone the whole day???

I have been charged $39 every month since I ordered 1 pair of boots. I've now been made aware that they take this money directly out of your account. Since being made aware of this, I have called 3 times to cancel my account and been put on hold for 20 plus minutes. I tried live chatting with a consultant, who was rude and not helpful in any way and told me to call the number again and wait. She refused to cancel my account.

You are taking funds out of my checking account illegally. I have not received ANY products from you and if the funds are not refunded within the next five business days, I will contact the Attorney General.

The company has agreed to refund my money. I am so so grateful. This will save me a lot of hassle, as I can't afford to lose any money this month!!

Just saw today that after cancelling my membership in October, after receiving boots I ordered then realized I had to cancel my account or they would charge me every month whether I purchased something or not, that I was still being charged (in November and today ). Cancelled my account online, printed out pages stating this. I was advised by my bank to call them also. So after a busy signal for 6 calls, I finally got through on the 7th call. I spoke to a rep. I was told I could not cancel my account online (I have the print out that states my account has been cancelled). I tell her I have this printout. After going back and forth with her about getting my two months of charges refunded, I find I will get a month back (it was posting today to my account). However, they will do an internal investigation into the November charge. I asked to speak with a supervisor and was told, in not so many words, that I couldn't. I took good notes, got names and times to show to my bank so they see I cancelled. This site is a scam plain and simple.

I am not sure that re-rating will be accurate, since yes I got my money back which makes me satisfied but again I am not happy with the action that started that whole dispute.

JustFab is excellent. I got a bag from them recently. It was fine. I order online and it’s easy to order. I have recommended them to a few of my co-workers and friends.

I’ve been a JustFab member for 2 years. The cheap prices keep me as a member. The website is easy to navigate and I order online. My last purchase was about 3 weeks ago. I purchased some black high heels. They were what I expected. I love JustFab. Overall, the experience is really good.

I just wanted to say at first I was pretty ticked off that I didn't realize this was a membership program. I mean how many people read the fine print!? Anyway, when I called to complain and asked for my money back, they told me they would not refund my money. However, they did let me take my 2 credits (2 months worth of payments) and purchase two pairs of boots/shoes. Basically, it cost me $79.90 that I had already given them thru my credit card, but I did get free shipping so no additional money was spent. Once I purchased them, I called JustFab promptly back and cancelled my membership. Now asking them to let me cancel was somewhat of a circus, but I held my ground and finally got it done along with an email showing I cancelled. Although I think they are pretty sneaky in the way they do this, at least I did get my money back even though it was through a purchase. Better than getting nothing for my $79.90.

I ordered a pair of booties from JustFab back in September of 2013. After receiving my item, I was pretty excited about the product (as they were pretty fabulous), yet held off on placing another order due to my budget. I logged into my account and 'skipped' the month of October.... After some thought, I decided the VIP membership with JustFab required too much attention. Remembering to log in each month to 'skip' on a purchase from my selected boutique was too burdensome and not something I wanted to be tasked with each reoccurring month. I decided to cancel my account on 11/1/2013. After cancelling, I never thought to log into a now DEACTIVATED account to 'skip' - as I assumed this action was irrelevant considering my account was confirmed to be CLOSED with a JustFab customer service representative.

I purchased a pair of boots in September for $19.99. It sounded like a great deal for a poor college student. Well, if it sounds too good to be true, it probably is. The boots were horrible, they didn't fit, and so I returned them. The "Fab Consultant" I spoke to told me I would receive a partial refund due to the restocking fee. Fine. I thought that was the end of my relationship with the shady company. I checked my account today and realized I had a pending charge from JustFab for $39.95. I looked back over my account and saw another one in November that I hadn't even realized had been charged. Had I known, I would have called as I did today.

The company is scamming people. I joined and bought a pair of boots at a low price of $19.95 which I thought was great. However, two months later, I noticed a charge from them for $39.95 even though I did not buy anything. The same day they emailed me saying "You've got credit to spend". The email read, "Your December member credit has been issued and is waiting in your Boutique. You can use it any time towards any fabulous purchase totaling $39.95 or above." I thought how could that be? Turns out they charged my account without my permission. When I called to get my money back I found out that unless YOU remember to log on and "skip a boutique" every month, you will be charged. I then realized they did this the month prior without me even realizing it. They said they send emails telling you when you have to "skip a boutique", but I was never sent one of these emails. They sent me that one email that was after I was already charged. I never had any way of knowing I would be charged. DO NOT join this website. You WILL end up getting charged for a month someway or another.

I purchased a pair of peep toe heels from JustFab recently. Everything is roughly the same price as that of other competitors and with them I can see everything and not just what they pick for me. I placed my order online and it was easy to navigate. I like JustFab and I’m definitely going to stay with them. They have really good customer service and their products are really good as well.

Site uses a shady UI and tricks you into signing up for a membership one way or another. Borderline scam. Called rep to get a refund (2 months worth) and to cancel my membership. Rep refuses to refund both and can only do 1. After some arguing, rep ask if I would like to cancel the membership then. I said, "Well duh!" Couple seconds later, he said, “It’s done, VIP membership cancelled.” I then asked about my refunds. His reply, "Sorry, refunds are for VIP members only." **.

Most recently I purchased shoes, pants and a handbag from JustFab. I do my purchase online. It’s easy to navigate the site. The website gets better frequently. It started out pretty rough. When I first started with them they were new and it was pretty simple. I’ve been a member for 3 years. They have good prices and lots of choices. I look forward to it every month. It’s always good.

My purchase from JustFab most recently was active wear. I shop with them once every couple of months and always get my purchases online. I am satisfied with the products I received. I wouldn’t change anything. I’m very, very happy with JustFab.

I had a credit in my account from a month that I forgot to skip (I'm not going to get into the lack of explanation about how this system works re: charging you every month because other people have already delved into that). I ordered a pair of "Telluride" boots in a size 8 as the WEBSITE says that the shoes fit true to size. After I had placed the order, I read some reviews and while everyone was happy with the shoe, they did note that the lining in the shoes make them a bit snug and to order a size up. Since it had been literally 5 minutes since I placed the order, I figured I would contact a representative through live chat to change the size.

I read reviews before starting to use the site and I kept seeing great things. However, I was quick to create an account on JustFab because of the $19.99 special when you sign up. Even though they claimed I could skip the month by the 5th, after checking my card account, I was charged $39.95 on Oct. 6th and Nov. 7th. When I received an email to skip the month, there was no link and when I checked the website I did not see a button on the site where I could skip this month. I am seriously thinking about cancel my membership.

The company has now fully resolved this issue and has fully credited my credit card for the charges.

I really wanted to try this company because I have constantly received emails from them, and browsed the site and saw commercials. There were a lot of things that I liked. I ended up ordering some items and I guess because of the discount I was immediately enrolled as a VIP member. I received an email letting me know they would send me a personal boutique every month. Not such a huge problem. I rather like this idea because sometimes I forget about sites with nice things and good prices. Of course I am not a fan of the $39.95 if you don't skip the month. I guess it makes sense from a business stand point though since you'd either sign in before the 5th and buy something or not sign in at all and get charged. Either way, JustFab makes money.

I’ve been a member of JustFab for 2 and a half years. The cute shoes and price made me choose them. Once I purchased with them, the community on Facebook was really friendly and one time I ordered the wrong color and called to change it, and that was really easy. My loyalty was just with them after that. Special offers, the person… I love everything about JustFab... Everything has always been superb quality.

Justfab did credit my account for the $39.95 charged to my account and gave me a $5.00 credit for my inconvenience. I am happy with the resolution and if service continues to be this prompt and courteous, I will increase my star rating.

All I can say is what a disappointment! On the first day of December, I was incorrectly billed $39.95, even though I had plenty of time to still skip the month. Come to find out it was a "system glitch" and I shouldn't see it on my bank statement. Well it was and still is! And I am still waiting for my money to be released. So basically I have to wait who knows how many more days to get my OWN money back, that is if I do at all. To make things worst customer service was horrible. Made a call to the call center to only speak with someone trying to rush me off the phone. Never recommending or purchasing from them again!

As I mentioned before, they have a good selection and good prices but be aware it is a $39.95 monthly membership that you are automatically signed up for. Many people will not have an issue with this membership program, but if you are just looking for a one time purchase for let's say "Your Daughters" this is not the place to do it.

JustFab is a deceitful company. If there were a star lower than one full one that is what I would rate it. I am supposed to have until December 5th to skip the month. Why is it that you take out $43 on the 2nd of December? I called in and once again I get a generic answer "Rest assure your money will be back within the next 24 to 48 hours." And it was a "system glitch"... Do you think I was born yesterday? This company is a scam and this is the second time I have had an altercation. If I don't receive my money I will take legal action. This is just ridiculous. I'm canceling this stupid account as soon as I get ALL 43 dollars. P.S. You guys need to hire people with sense at the call centers. Thanks.

After seeing adverts on TV I decided to try Just Fab out for myself. Well I couldn't have been more disappointed. They decided to take 70 pounds out of my account even though the total was 35! I would not have know this if I didn't check my bank account online. And did they tell me about this mistake via email.. Phone call? No! After waiting on hold for 20 minutes I am furious with the fact that they didn't even apologize and said it was just a "mistake" and the money would take 3-5 days to be back in my account. I hoped they would offer me at least an apology. I will never use this site again!

I made my first purchase last week and got an invoice of $19.95 by email, but yesterday, I checked my bank account and I was charged $19.95 plus $39.95. I really want my money back. I am not even looking forward to getting my boots anymore. I will return it right away. I will never buy from you guys again!

I don’t want to make this too long cause I’m probably wasting my time typing this. I signed onto JustFab because I found out through Pinterest that they have wide calf boots. So on Oct 29, I signed up and there was a promo that popped up. It said if I ordered within 24 hours, it'll only cost $19.95! So of course I looked through the wide calf boots and ordered a pair. When the boot came in, it didn’t fit (problem #1) and my bank account was charged $34.95 for VIP, which I had no idea I even signed up for (problem #2), and because of the charge I got over drafted in my bank account (problem #3).

JustFab is awesome and great.

I love JustFab. They’re great. I would definitely recommend them to my family and friends.

They refunded my money and also closed my just fab account. I am glad they were able to fix this issue.

I wish I had read the Justfab reviews before making my order. I have looked at the site many times and decided to make my first purchase yesterday on November 30. I became a VIP member upon making my order, which means I will receive special picks for my style each month. No problem. I have until the 5th of the month to opt out of making a purchase or I will automatically be charged $39.95. Not a fan of this idea, but I can do that.

Let me start with the good; I love my boots and bag. While it is not phenomenal quality, it is absolutely worth more than the $19.00 I paid for the shoes and $14.00 I paid for the bag.

I have been receiving emails from JustFab for newly a year. Last night (taking advance of Black Friday), I decided to treat myself. I had spoken to my sister about the order and she was explaining to me the issues she was having. I decided the boots I ordered would not be worth it. I woke up this morning and decided to go online and cancel. While waiting for the website to come up, I decided to look up the reviews on JustFab. Not good. Most complaints was on cancellation. The website did advise to contact them via phone. When I called, I spoke with Joseph. Joseph was rude and unprofessional. I have worked in customer service for over 15 years and I have come to realize it is not for everyone. Joseph kept cutting me off. Then he told me not to be rude.

I came across this company while browsing the internet a long time ago and have been a JustFab member since 2010/2011 right after it first started. My last purchase was a pair of boots and that was four weeks ago. I like the personalized style and that it was easy to shop and they are cheap. It’s a good shopping experience… and pleasant customer service!

When I first started looking at their site, they had really, really nice shoes. Their styles have changed over time, but I think they have some of the best shoes. They fit the best and more true to size than any site that I’ve purchased from. Usually, when I order from them, I’m pretty sure that when I get it home, that it’s going to fit me and they do! Plus, they have great purses too. I love their purses! And to top it all off, their customer service is really good! I’ve been a member of JustFab for a couple of years now and I’ve never had any problems with anybody being rude. If I need something, they’re usually right on top of it. They’re great!

I thought I canceled the membership in Sept. but apparently not since I was charged in Oct. I called and spoke to "Ronald" who was rude and sarcastic... "Shame on Me" for not knowing I cannot cancel via online. You have to call them. That's because they harass you on the phone by trying to sell the products and membership. Finally, he said I would receive a credit within 5 business days. Guess what? Not only did I not get a credit but another charge! I called and spoke to "Arthur"- who was clueless.

Everything I clicked on on their website was out of stock. There was no boots I actually liked that were in stock. I ended up going on Amazon to pick out a pair of boots. JustFab is a shoe website. You think they wouldn’t have 75% of their boots out of stock? UGH, so annoyed.

I let my daughter order a pair of boots online with her money in my account (she is under 18). She picked out the boots on JustFab, started to order them, page asked if you want to VIP member. She hit no, then the page asked, "Do you still want the boots" - she hits yes. Now I'm paying for VIP membership which she had no clue about, and which I don't want. Fine I call about them, about taking the $39.95 out and tell them I don't want to be an VIP member. Just want my money back. They told me it would be back in my account in 3 to 5 business days. 20 days later, it still is not in my account .

Our experience with JustFab is fine. I heard about them from a friend and have been with them for a couple of years. The quality of the items are okay. You get what you paid for. You only pay $40 for a pair of shoes or $30... They are good for the money. Most of their shoes, 90% have fit me. I can’t really complain about the shoes for the most part. The main reason why I chose them over a different online retailer is the price and the assortment... It’s the different assortment and the types of shoes basically and the feel that they have. It’s a good company. I don’t have any problem with it.

I bought a pair of boots on the JustFab.com website that I was happy with. Unfortunately, I will not purchase any other products from this company. When my boots came, a notice in the mail came explaining that I was a VIP member, and my account would be charged $39.95 a month, if I did not "skip" the month by the 5th of each month. I was not aware of this before I made a purchase. The notice also explained I could cancel at any time. I have called three times to cancel my subscription, and three times, the customer service reps have told me they will send a computer-generated confirmation e-mail within 24 hours. I still have not received a confirmation e-mail, and I am worried they will charge my account. I don't like being lied to, and I do not recommend this website.

I wear my JustFab shoes to work. I work in retail and stand for about 4-6 hours a day, my feet not stay gorgeous but also very comfortable all day!

Even though I did receive my money back it took awhile and was a hassle. I have upgraded my rating to two stars.

I had a gastric bypass. I lost over 200 pounds and wanted to try out wearing heels. I got into that and I love them! I signed up with JustFab because of their selection and the heel height and then the platform. I can wear like a 5-1/2 inch heel as long as they have almost a two-inch platform.

I was online Googling and found JustFab because I like shoes. I don’t necessarily want to pay $200 or $300 for shoes that I have. And they lasted about the same as a $40… so it doesn’t really matter with women and shoes. I learned that I can get a couple of pairs of shoes every month and my husband won’t complain. I chose them because of the price and it’s way more fashion forward. You’ll go into a Macy’s and all the shoes happen to be our favorite shoe colors - black and brown. Like, “Hey, I need some more color.” And so they’re way more trendy.

So I decided to cancel my membership. I did not see any shoes that I wanted and I still had one credit to use. I was able to find the cancel membership form which said to call and cancel. I called to cancel and after being on hold for 15 minutes, I told there was no way I could cancel before using my credit. If I cancelled then, I would forfeit my credit. So I found a pair of shoes I wanted but the shipping address I had on file was for my mother (I had sent her a gift). Once I realized it I called JustFab and was told they could not update the address for my order, that they would have to cancel it and start a new order. She said the boot I wanted was no longer available and did I want it in another color. (Absolutely Not). I logged back in myself and found that the boot was still available. I tried to order the boot but it would not accept my correct address and would not allow me to modify the address. The address I was given at check out was different than the one on my profile. I HATE this company so much I might just cancel before I find something, 40.00 well spent to be rid of them.