JustFab Reviews

I liked what JustFab had online. The prices were reasonable and I could choose basically what I liked. The quality of some of the items were good. Those that I didn't like, I sent them back. I'm satisfied.

I haven't received my order, which I ordered via rush shipping over 3 weeks ago. I contacted JustFab four separate times. During the first conversation, the rep informed me that the order was with FedEx and that I needed to contact them to get tracking information. After contacting FedEx, they informed me that they had yet to receive the package and to contact the seller. I contacted JustFab a second time in which they told me that the order was still in fulfillment and the representative put in a request to have the order reshipped and I should receive tracking information within 48 hours.

This company is the biggest scam in the world who charges someone $40 a month for absolutely no reason at all? This is ridiculous. It really pisses me off even more that this company is tied to Kimora Lee Simmons. Does she not make enough money that she has to scam people out of their hard earned money? She's supposed to be the president of the company and she's doing this. I'm outraged!!!! The quality of the product is crappy. This really makes me not want to shop online at all anymore.

I've been on JustFab for about a year or two now. I like their selection and have a ton of boots and a few pair of shoes from them. The quality of the items is great. I never had to send anything back. I really enjoy shopping there and their website is good. At one point, I was ordering from them every week but then the heel was getting too high. What I would like JustFab to do though is have more color choices, like yellow and pink. For their boots... maybe blue, green, peach, tea-green, dark purple or something like that. And a heel that's not so high and that's more comfortable - 2.5 to 3 inches.

I haven’t gotten any shoes from JustFab in a while. My only thing with JustFab is this: I’ve been a member for a good length of time. But when you get credit for your shoes and if JustFab is having a sale, they don’t use your credits. That’s the only thing that really bothered me about them. They'll hit your account and not use your credit. My bank account went into overdraft like that before.

I buy from JustFab because of the price and the selection. I bought a pair of boots and some jeans last about 6 months ago. I haven't had any problem with the quality. It was good.

I purchased shoes from Justfab. What drew me initially to them was that they offered some type of discount or some type of credit for being a new customer. The quality of their product was great. I did have one return, but it wasn't due to quality. It was just the size of the shoe. I needed it a little bit bigger. It was a great experience. They have great customer service and the product is of good quality for a low price.

I purchased from Justfab because the first couple of times I liked their styles of shoes. But I don't want to be a member anymore. The quality of shoe has gone down. I tried to cancel probably eight months ago and they wouldn't let me. I just keep skipping. Then I had a credit so I used it, and the last pair of shoes that I got has a weird color. They don't look anything like on the website.

The experience with JustFab was excellent.

I had ordered a single pair of shoes back in November with no intention to use the website again. I was unaware that a fee would be charged every month or that I was being automatically enrolled in the "VIP" service. I found a charge for around 40$ on my credit card statement for February and called to ask about this. The lady I spoke to on the phone was rude and told me it's my fault because the monthly charge is in the terms and conditions. It is ridiculous to think someone is going to be able to follow an extensive terms and conditions with anything. So now I am faced with several charges that I honestly cannot afford because of student loans, and I only have credits that I now have to order shoes that I don't want and won't wear. After being explained how it works, I may have been likely to return to a VIP member once I'm done with school and could afford it and recommended it to friends, but after my very unpleasant experience with a customer service representative, that will not be happening.

Thanks for resolving this issue. I appreciate your attention to this matter. Hopefully in the future there will be a less complicated way to cancel a membership and enhancement of customer service.

Have been a member since ’08 or ’09. I like the quality of their items and the ease of access of buying shoes online.

As I said in my email to you, I do really like your shoes and have found mine to be just great! I've updated my rating to reflect this

I have purchased from JustFab because they were very on trend, really nice quality and the price was great. The last purchase I made was for a handbag, and the quality was very good.

I keep opting out for the month and still get charged on my credit card!! Asked SEVERAL times for my money to be refunded to no avail. I'm afraid to close out the account thinking that they will simply say "we never knew you" and then I have no recourse whatsoever. I told them that taking my money with no product, AND NO CREDITS APPLIED like they try to tell you they will do if you don't make a selection, IS THEFT BY DECEPTION!!!! I keep getting this canned response that assures me that they are sorry and everything will be done to make amends. They tell me to direct my complaint to the stylists?!?! To which I asked, "Why would I ask the stylists to refund my money? Aren't YOU Customer Service?" Never again!

A friend told me about JustFab. I went on the website and found a bunch of stuff I wanted, so I ordered shoes and signed up. I've been a member for 2 to 3 years now and my favorite thing about it is that I can just click and it’s delivered in five days or less. My last purchase three months ago was some brown little booties. The quality is nice for the price.

My first purchase with JustFab was a pair of skinny jeans. There was a strange odor which smelled like mothballs that wouldn't come out so I contacted JustFab Customer Service. They asked me to send the pair back & sent out another. The replacement arrived today and it has an even stronger odor. Hopefully washing in vinegar will get it out. Meanwhile I selected a couple pairs of shoes. When they finally arrived, they had a funny smell too. I put them outside to air. The high heeled pair was not comfortable so I called to return and sent it out last week. As of yet, the replacement hasn't been sent out. The flat pair of sandals I kept seem like something similar at PayLess or Walmart for $20. What I've learned is I won't try a high heeled pair of shoes again. If I can get this strange smell out of the jeans, I'll most likely purchase other styles as I do like that they sell a variety of jeans in my size.

I want to love JustFab but they are really annoying about cancelling. I wanted to cancel a few months ago because of going back to grad school and being on a tight budget but I was told that since I had a credit left I had to use it before I could cancel and then I should still wait to close my account so I might be able to do a return. Now I have accidentally forgotten to skip two months and have been charged $80. To add insult to injury, the shoes I want on the site right now are $30 flats which for some ungodly reason I cannot buy with my $40 credits. UGGGG. I will be getting two pairs of shoes and leaving even though some of my FAVORITE shoes are from JustFab and I get tons of comments on them.

I learned about Justfab since my sister's a member. I liked the styles. I like the things that they have. I like the fact that if you purchase something and it doesn't fit, that you can exchange it or return it without the hassle. I don't have a problem with the quality or the stuff that I order. Love the bags, and shoes is my thing, so I love the shoes. I get to choose such a wide variety. And it's easier to do that than to go in the store and at odd times go in the store. I do it when I'm lying in my bed at night or when I have a few minutes to go on and browse through, choose what I like, order it.

My overall experience with JustFab is great. I never had a bad experience with them.

I have been a member of JustFab for two or three years. I purchased from them because I found a pair of shoes that I like. The quality is very good. I'm a shoe connoisseur and I love shoes.

I heard about JustFab from one of my friends at work. I like shoes and JustFab has a really good selection. I've been a member for about 2 or 3 years. I like the free shipping and that they're hand-picked for each person. It’s been a while since I’ve bought anything, but I bought some boots a few months ago and the quality is great.

JustFab was referred by a friend to me and I wanted those shoes that she had so I purchase from them. I made my last purchase in February and I bought cowboy boots. I love it. Justfab is excellent.

I've bought a couple of pieces from JustFab a year and half ago and the quality of the items I purchased was good. But recently I bought some shoes that didn't fit, so I wanted to get a return on them and they were telling me unless I bought the same shoes or got a return and got the shoes, the same shoes in a different size, then I would have to pay for them to take them back. So now I pretty much had been disenchanted with them ever since.

JustFab is really nice. You can buy whatever shoes you like. They sell really nice shoes and it's cheaper price.

I was in my last year of law school when I heard about Just Fabulous. Having little time to go to stores to shop, I figured signing up and buying things on line was the way to go. However, somehow I ended up with two accounts, one of which I cancelled to not accrue the $40.00 fee each month. I didn't know I had the other account. Anyways, I was finishing my last year of school when my grandmother died, my dad got cancer, my twin sister was getting married on June 1st and I wasn't checking my checking account withdraws - b/c I knew I had student loan money and I didn't really buy much. Because of my stressful time and the fact that I didn't buy much, I didn't check my debit card - and Just Fab had charged me for (7) months of credit: 1/9/12, 12/10/12, 10/11/12, 9/10/12, 8/8/12, 7/9/12, 6/8.

I chose JustFab for the price and the convenience. I've been a member since 2011. I haven't purchased anything this month yet but last month I bought a pair of boots. The quality of the products is good.

My overall experience with JustFab was okay. I’m not a member anymore. I didn't like it because they would charge me every month.

I like JustFab's style of shoes and the price. The quality of the items is pretty good and I've been a member for maybe three years. My last purchase was a pair of cowboy boots.

It all started when I saw a pair of shoes that I really wanted in a magazine and when I searched them out, JustFab had a similar pair of shoes, Chinese laundry shoes that I really wanted. I've been a JustFab member for at least two years now. I skipped this past month to purchase. But in February I purchased two pairs of shoes and two handbags. They're great. I would recommend JustFab to friends.

I was emailed back within a day after posting a review and they were very attentive and prompt. I am updating my star rating.

I noticed I had been charged $39.95 for a charge I did not make. I called and the customer service representative said she would remove and refund. I then read these reviews and went through four months of credit card statements to see if I should be refunded another charge. Sure enough I found another charge. I do not know why the representative decided not to inform me of that and fix the issue right there and refund me the $80 bucks. Now I know they are just trying to scam a working mother out of money. I can't afford to toss money away. I thought about it and I realize they have a good system going.

I like the JustFab benefit and the fact that you can do it every month and don't have to purchase every month if you don't want to. I've been a member for about two years. I like the quality of all the items that I purchase from them.

I have received a 4 items from Just Fab, only one was of acceptable quality. I returned the last 2 items due to poor quality. A pair of suede look shoes arrived wet (despite the box being completely dry) but I mainly returned them as they just didn't fit. I received store credit for the return so I bought a handbag. When I made my order, I went to opt out of the month but the option was greyed out presumably because I had technically ordered an item with store credit. I was later charged for this month. When the bag arrived, I went to open it up as I wanted to use it for work the next day, the clasp fell off in my hands and on inspection I realised that the clasp was never actually attached to the bag properly. The punch holes were non existent.

This company while a great idea in theory, after having to deal with customer service twice now I feel like they are a complete scam, and their customer service reps are the most unhelpful people I have ever encountered. Trying to return a product that didn't fit, I was first told I could not return because my account was inactive. I had cancelled my VIP membership, but still had a credit and used it on a pair of shoes, the shoes don't fit. "I'm sorry you can't return an item unless your account is active." Which seems ridiculous. You let me order something without an "active" account, so why can't I return it? That's just illogical. So I have her reactivate it. Then she tells me I can't return it, because I had a store credit. After explaining to her five times that I understand I don't get the money back on my credit card, but the shoes don't fit so I want the credit reimbursed on my account, she FINALLY gets it and sends me the shipping label.

I mainly purchased from JustFab because they have cute shoes. I like them. I have probably close to 20 pair of shoes and maybe like 10 purses from them. I would recommend JustFab to friends.

It's been a really good experience and I enjoyed JustFab. I actually joined when it was ShoeFab, when it was just getting started. I don't use it as much anymore, just because there's so much stuff on there that I just feel overwhelmed. It used to be just shoes and then it was shoes and purses, which I liked, and now there's jewelry and jeans and sunglasses. But everybody's always been really nice and I've never had a problem and I've had to return orders and it's customer-friendly.

I purchased a pair of shoes from Just Fab in November 2013. At the time I was unaware that I would be charged $39.95 per month unless I opted out. After two months of being charged $39.95 for December 2013 and January 2014, I contacted customer service and requested that they close my account and credit me $79.90. At that time the customer service rep requested I keep my account open and "opt out" before the 6th of each month to avoid being charged the $39.95 for the next month.

I was watching a YouTube video and JustFab showed a pair of heels and I really liked them. I couldn't find that color anywhere. So I just decided to purchase them from JustFab. I've been a member for three years. The quality of their products is good. I would recommend them to family and friends.

I've been with JustFab for a couple of years now. Just bought shoes last month. I like all the quality of the items. They're good quality. I'm really happy with them.

The website can email you once every month to remind you to 'Skip the Month' if you aren't buying anything, but I really don't have the time to check my email all the time and go to the website. I forget, and the email reminders never really helped me. Called to cancel in January, they said my VIP membership had been cancelled and I wouldn't be charged. Credit card bill came in, 39.95 charge from JustFab.. I called again today, and they guilt tripped me into staying a VIP member, saying "Give us another chance". I will be calling to CANCEL tomorrow.

I thought it was a good experience shopping with JustFab but it's somewhat tough. While I was shopping, I just found the cancellation process rather difficult.

I love shoes, anything shoes so I investigated and have stumbled upon JustFab online. I've been a member since 2008. I was actually surprised that the quality of the shoes was so good and that’s why I've stuck with them all these years. I've never had a problem with any of the items I've ordered. I did return one shoe because it was a little tight for me. The return process was very easy and it's the best process I've ever used online. All I had to do was to stick a label on it and send it and that was awesome. Overall, it’s a very satisfying experience. My favorite is the option to skip a month and not be locked into that $40 a month. It’s been very customer friendly.

I've been a JustFab member since 2011. I like the flexibility where you can buy shoes every month or you can skip a month. They don’t force you to spend $39.95 a month. Although they only give you five days, you still have the option to opt out if you remember to go in and pick it. If not, then you have a credit and it’s not that big of a deal. The products are real good. Even the sizes are pretty much spot on and returning is a very easy process. You just call. They give you an RA or they’ll email you an RA. And you just attach it and send it back, and then they credit your account. It’s a really good experience. I like the shoes and they have good quality selections.

I've been a member of JustFab for years. From my first purchase, JustFab has been my go to website for all my accessories. The quality and durability is beyond explanation. You can be a fashionista on a budget.

I would recommend JustFab. They were fast and they delivered my product on time.

The experience with JustFab is great. I don't have a problem and it's been a while since I've been a member.

It’s easier to buy from JustFab because when you go to a mall, you've got to deal with people and a whole bunch of other stuff. With JustFab, you could pick your shoes, and even if they don’t fit, it’s still an easier process by just dropping them back off in the mail and either choosing another pair or getting the size adjusted, and it’s all done within a couple of weeks. I've been a member for three years and I love the reward points I get. If I order four shoes within a month, I’ll have a credit where I’d get a free pair of shoes. I love the quality of the items and my favorite item was the pink platform stiletto. They have a very wide selection of shoes and even if you’re picking, you’ll still find something you’ll like. It’s very efficient and fashionable.

I purchased some shoes as just fab shoes said on the advert my first purchase is half price and £17.50 came out of my bank then 2 weeks later they took £35. I was wondering why they took my money. I have only ever heard of subscription companies on FB where they scam you into a free trial then take your money. This company relies on the naivety of young people and steals their cash before they realize they've entered into some unscrupulous contract. It's stealing. And I'm in the UK. I will ring my bank and get a refund from them and cancel my card.

So much to say, I have been with JustFab from the beginning of 2010. And I have seen this company grow to bring it's members, who love shoes the best and only for 39.95 an item. I also love the fact that you don't have to always purchase with them to stay a better. I love the fact they give us members the opportunity to go into our monthly boutique. That they have created through our own personal taste and simply click a skip the month button to opt out of the 39.95 for the month.

I've been a member of JustFab for maybe one or two years. The last thing I got was a pair of pumps a couple of months ago. Most of the quality of the items is great. And if I don’t like it, I just send it back. It’s no big deal. They have a pretty easy return process. Shoes are excellent. Pants are not truly for curvy people, no matter what they say.

I have been a member of JustFab since I first heard about the brand -- very close to inception. I have enthusiastically enjoyed the opportunity to add to my closet with shoes, purses and jeans. While I do wish you would keep flare jeans on the menu (they are some of my favorites, and I have worn them to the breaking point!), I continue to love every part of JF. My favorite are the themed boutiques, especially IronFist. Of the "shoe of the month" clubs out there, JF has and always will be my favorite. Keep up the good work!

JustFab has been fantastic.

I have been a member of Just Fab since 2011. Just Fab has various facets about it that accentuates my personal style and helps me to create new wardrobe ideas, inspired by their stylists. The quality of their products are high meets affordable. JF is tailored to accommodate everyone's busy lifestyle with the way they have an app for your phone, live chatting concerning your orders, and excellent customer service. Did I mention free returns as well? I feel like royalty being a member of JF. I have a personal boutique every month that is based off my eclectic style! I can earn rewards points towards future items and last but not least, I absolutely love that there is not an obligation to buy, you always have a choice to skip that month, if it's not in your budget that for shoes, purses, clothing, or jewelry which is hard to say no to!

I have been a JustFab customer for Over 3 years. I am so happy with the choice I've made. The Quality of the product is awesome! I can't wait to see what is in my boutique monthly! I check my emails several times a day, just to see what is new! The experience is flawless! I can shop whenever, wherever! Thank you JustFab For keeping me Fabulous reasonably!! You and your staff are a shoe lovers dream come true!! If you haven't become a member, you are completely missing out!!! Please download the app or get on the email list and watch your dream shoe collection come true!!!! YOU WILL NOT REGRET IT!!!!

I have been a member of JustFab for over two years now. When I first joined I took the time to learn about how membership at JF works so I was well aware of the terms and conditions before purchasing. I love getting a new selection of shoes and handbags every month to choose from. They have a really easy returns and exchange process. I never fail to receive compliments on my JF items. Lately they have expanded their items to included more apparel such as dresses and denim which I also love. I have bought many items from JF during my time as a member and look forward to adding many more to my collection of amazing shoes and bags.

My experience with JustFab was perfect.

I've worked for a long time but don’t have pretty shoes, and JustFab had some pretty ones I really wanted. So I wanted to start my collection. They were $39.95 a pair and with free shipping, you can’t really go wrong. And I like how with every shoe you purchase you get points. I haven’t had an opportunity to get myself a pair in a while but I’m so close to getting the free credit. I like the free shipping, and the free returns are nice too. One time I got a pair and my size was just a little off, so I was able to return and exchange, and it was all good and easy. I love the shoes I get from them and haven’t had anything fall apart yet. It’s serious fun to check them all out. The experience with JustFab is fast, easy and fun.

I've recommended JustFab to friends. They got a lot of high heels that are excellent choice. But I'm a small person with small feet and some of them are a little peepy.

It was a good experience with JustFab.

Last February I cancelled my membership in Just Fab, and ask me if I can get my money back that they charged me but she said I can't so I decided to take my last order of shoe and finally asked them to cancel my membership. She said after the done processing my order that my membership was already cancelled but remained opened in case I will change my mind but I can't avail their special pricing anymore. And I clearly ask her "I wouldn't be charge anymore next time?" She said no but still my membership is open.

Thank you for responding and addressing my concerns in a timely manner. I did receive my refund. I really appreciate all your help.

As many have stated before, they bait people into becoming members by giving a 2 for 1 deal on shoes and putting in small print that you automatically become a member where you are charged a monthly fee. I keep having to return things because the quality is SO bad. Boots that you can't get on because there is no zipper, purses that have no clasp made of Naugahyde so cheap the surface wore off in two weeks. Do not get involved with this company. They also said I did not return the correct item when the package they sent it in was wrong - it was not what I sent. Order ** (Signature Skinny Brights). I just returned a pair of boots and they are not giving me back the $40 credit toward the purchase price that I had used to purchase the boots. They are shamefully corrupt. (DUTTON VIP PRICE: $89.00) Somebody please help me get out of this tangled web this company spins!

JustFab has been great for the most part. I'd recommend them.

I first made an account with this company when they first started, without reading the fine print. I then canceled my account after being charged for not clicking "skip this month." A couple of months ago, I decided to make a new account since I now knew how JustFab worked. So I set a scheduled alert to remind myself to press "skip this month" at the beginning of every month.

Situation resolved! Thank you for taking the time to do so!

Since my original review, they have since worked with me to resolve my issues to my satisfaction. I'm not wild about the business model personally, but plenty of people like it, so it's up to the consumer to decide. I do feel that they are a trustworthy company and will try to resolve your issues if you do have any.

I liked the shoes JustFab had. I took advantage of the offer where you buy one and get one-half off. I've been a member since 2012 but have not purchased recently. The quality of their shoes is fine. They are great and fantastic.

I'd recommend JustFab. It's overall very pleasing.

I ordered two pairs of boots and they arrived timely and exactly how I expected them to be. I appreciate a positive online shopping experience. Thanks.

I am trying to get a refund from this company. I've tried ordering twice now and the shoes that I received just don't fit properly or the color is off. I am trying to get a refund and cancel my account. I have been calling for a month now and one to two times a week. They have been telling me for two weeks that the refund is "in progress". I think this is ridiculous. Customer service is not helpful at all, I get put on hold for 15 minutes at a time. I have never dealt with a company like this. I would never buy again, I called again today and spoke to a "supervisor" named "Tyler" (after 26 minutes) who says that the refund is still in progress and that its taking so long because of a system update...

I heard about JustFab through a friend and I've been a member for about a year. They were the only company I knew about that did the online at the time. My favorite part about being a member is how easy it is to order and return if I need to. I made my last purchase in December and I bought some boots. I like the quality. They’re cute boots. They didn't tear up the first couple of times I wore them because I live up north so I walk out in the snow. I like all my stuff. JustFab has great shoes at a good price and good customer service.

I've never really found a website that intrigued me. And then, I found JustFab and thought it was something different. Rather than having to go to the store and purchase shoes there. The last time I made a purchase, I bought like three pairs of shoes. I find a really good quality in their shoes. It's much better than the other shoes that I've purchased anywhere else. So the quality on their shoes are actually good. Some shoes are really comfortable. Some are a little hard to break into, but either way, they're still really comfortable shoes. Overall, it's been a great experience for me. I like the fact that you can shop online.

I love shoes and JustFab has good variety and price. The sizes and depictions of their products are very accurate and the quality of the product for the price is very good. I've bought as many purses from them as I have shoes and I've been a member since 2011. I've taken advantage of their two-for-one promotions and usually a lot of their sales are when I purchase, unless there’s something that I just absolutely can’t wait for. JustFab is a great site.

I love JustFab. They're great. I've been ordering for a long time and I just love it. I tried another place as well, but I came back to JustFab. The customer service is wonderful, the products wonderful, and I love Kimora Lee.

I have had an awful experience with JustFab. The shoes are cute and in theory it is a great idea, but the quality of the product is horrible. Out of the 4 pairs of shoes I purchased, 1 was shaped oddly causing it not to fit, and 2 had the soles begin to fall off within a month. I am so disappointed that I wasted so much money on these products. I will never recommend this site and will be canceling my subscription. Oh, and you can't cancel your subscription online... You must call in. That is just ridiculous. I'm over this site.

I went with JustFab because I liked all their sales. I had been a member almost since it started. I love how easy it is when you are a member, especially for shopping shoes. Just about a month ago I bought a pair of boots. I love the quality. For the price, I think it's the best quality out there. My favorite purchase so far is just a pair of basic nude peep-toe heels that go with everything. JustFab is convenient, stylish and How about trendy?

My sister belongs to one of those websites that sends you deals. She saw something about how you got the first pair of shoes for half price, so we both signed up and got our shoes. I've been a member of JustFab for about 18 months. I’m a vegetarian and I stopped buying leather probably about seven years ago. And it’s been kind of challenging to buy shoes that are on trend and of good, decent quality because I end up buying shoes from Target or whatever. And these are just like so much better quality for maybe $10 more than you would pay at a discount store or where you would get the cheap stuff. And they’re just super on trend. I really love them.

JustFab by far has the worst customer service I've ever experienced. They don't respond to any of your questions or concerns. The sad thing is I liked everything I've purchased from their company so far with a few minor issues but, that wasn't what made me upset. The past couple of purchases I've made so far included a free magazine subscription that you could choose from the selection they offered at the end of the purchase. The magazine never came w/ my purchase nor did it come separately through the mail. I emailed them inquiring about where the magazines are? Till this day I still have not received any response from JustFab.

I had a fabulous experience with JustFab.

I so love JustFab. They need to come out with an 11 shoe, because like the 11s may say 11, but it really feel like a 10. So I hope that they can come out with more s. Other than that, I don't have no complaints.

I placed an order for 4 pairs of jeans. I received them and they were too small so I called and requested an exchange which they granted. When I got the second shipment these too were too small. I called again and decided that I just wanted a refund. I paid $100 for 4 pairs of jeans and now I have to pay a restocking fee of $3.95-$5.95 PER pair of jeans. Their size chart is extremely skewed. I originally purchased my size which were actually too small then went a size up and they were still too small. I do not want store credit so they take a restocking fee but if I wanted store credit then I would get the full amount back. I will never buy from them again!!

I love JustFab because of the great quality, great prices and their customer service is really helpful.

I am very disappointed with JustFab. When I started with the company I was so excited to receive my rewards towards shoes because I love shoes! Well, because I was very disappointed with the quality, I decided to cancel. I canceled over a week ago and was charged TODAY with a subscription! I was heated because I canceled my subscription over a week ago and upon calling was told that the fee was charged Feb. 8! I had the same amount of money in that account up until this morning! I know because the transaction is still pending... The customer service rep was so nonchalant and I would not recommend JustFab whatsoever!

I wish I had found this site before I ordered anything from JustFab. But no! I was dazzled by all the pretty shoes. I made my first order over Presidents Day weekend. They had an awesome deal. I just wish the rest of my experiences would have stayed awesome. Since I ordered (5 pairs of shoes & 1 handbag), I have had to contact customer service 4 times! #1 Horrible Customer Service - The first time was about the Reward points. My account showed them the day I placed my order but not the next day. The chat agent was short with me and ended the chat before I was satisfied that my problem was solved.

I have contacted this company many times for a refund. Each time I get the same "3 to 5 business days". Has not happened. Next step is a complaint to the BBB. Terrible service.

I like the different products JustFab offers to the members. I usually don't purchase the shoes. I usually purchase the purses. What I like the most about the purses are their style and the price. Overall, JustFab offers easy service to use. You can skip whenever you want.

Signed up for JustFab and received my order. That was fine. I decided that I no longer wanted to be a VIP and cancelled my account in accordance to the written rules. I was still billed the next month. Called the customer service number and was told that they did have a record of cancellation and would refund the money in 2-3 days. Two weeks later, no refund. Called again and the customer service person said she couldn't help because my account was cancelled and there were no managers on that day. SCAM! B. horrible customer service, horrible company. Kimora should be ashamed.

I have been a member for four years. I've been a VIP I think ever since. I like the change in selection. The quality for the price they're okay. It’s a set price the $39.95. Sometimes they’re less. But as far as long-term, they don't really last as long. I've already had two pairs of shoes that kicked the bucket. Overall, they're fast. It’s convenient. It’s modern and just worth your money.

Attention any ladies using JustFab.ca: Do Not Ever order from this company. They are SCAMMERS. After visiting their site in November, I took advantage of their 'get your first pair half price' deal where I had to register for their newsletter where the coupon would then in kick in. They had me check off a box for their 'terms of service' and I proceeded with my sale. I just found out that they have been charging my credit card for $40 EVERY MONTH since November - one of their hidden terms of service. Never was this displayed anywhere other than in their 2 foot long terms and unless I opted out via email (how can you opt out when you're unaware of any charges???) than they will continue charging you, regardless of whether you purchase anything else. I had to threaten lawyers after the phone rep refused to refund the charges and instead informed me that this is now a credit to JustFab.ca. Moral of the story: scam company, with terrible products and horrible ethics. DO NOT SHOP HERE LADIES! !

I've been a member of JustFab for three years or more. I’d seen their ads on the internet. I saw a pair of shoes and I was just interested. My favorite thing about being a member is the convenience of shopping. It’s very tempting. I love the quality of the items. I still have the original shoes that I bought a few years ago, and they look like I bought them yesterday. So I’m very happy. I got my boss and a co-worker to sign up.

I'd like to say I don't know why people are so upset over this website, but the fact is they're obviously not reading the not-so fine print. I've been with JustFab for over a year and have never been charged when I have chosen to "Skip the month" by the 5th (as it clearly states when you sign up). The sizes have always fit as they should, and the quality is better than expected. When I first purchased, they even let me exchange a pair that was labeled "all sales final" since it wasn't quite what I was expecting. I have no complaints about this website and if you love shoes, its definitely worth giving it a try.

I like the convenience of being a JustFab member. I don’t like shopping, so it’s convenient that I can just look online and it’s cheap and affordable. For the price, it’s good quality items, the shoes at least. I don’t know about anything else. But the shoes are good quality and they last, and it’s well worth the $39.

I started using JustFab 7-8 months ago and never had an issue until now. If I didn't want to purchase anything, I skipped the month without a problem. Yet after making the decision to close my account on January 15th (due to multiple accounts), I was assured by the Fashion Consultant I would not be billed and my account was no longer active. I received no email confirmation but also did not receive any further emails after the 15th. I was floored then, when on February 17th I was billed the monthly $39.95 fee. I contacted JustFab and the rep "Aaron" was rude, argumentative, and although he said the account was now closed (it still is active). I had to ask well over 10 times to speak to a supervisor, and when the call was transferred to a "supervisor" I was appalled to hear her suggest I was lying. Even worse though was the attitude. VIP Member? Definitely not treated as one. JustFab, you lost a customer and I will definitely spread the word about this terrible experience.

I saw JustFab online. Then I was talking to a couple of my girlfriends about it and they were all like "Oh my God, the shoes are only $40. There's no shipping and handling." I have wide feet, so I have to read the reviews before I make my foot size decision and make a purchase. But I've never had a problem. It's been two years, and I only had to exchange one pair of shoes. The last purchase I made was for a pair of black and silver leopard print, like a sling-back, and a pair of open-toe, brown leopard print shoes. I got them on sale. I like that I can go shopping any time I want. It's a great shopping experience, all around - from their selections and customer service.

I was surfing the web and found JustFab - I might have heard about them from People.com. Then I went on and I liked the selections they were giving me in my showroom before I bought anything. If I don't like them, I can get a new showroom. So I started buying stuff. It's a great exchange and JustFab has great customer service.

Called to cancel membership and the sales rep hung up on us. Called again to cancel, sale rep assured us that our membership was canceled, but the coming month, they continued to charged us on our credit card. We called again and asked for a refund and again for cancellation of our membership. They offered to refund the charge, but they said that they can only cancel our membership after refund is processed. We would need to wait a few days for refund to be processed and call back to cancel membership. We waited a week and no fund and no member cancellation. We are going through our credit card company to dispute the charges and block any future charges. We would not recommend JustFab to anybody.

I've been a member of JustFab since 2011. There's so much selections and a lot of styles that you normally would not find in a store. I really like the products but not the jewelry. It's is more of a cheaper brand and they're not as sturdy. The prices could be a little bit better though. Overall, everything else is great. I love the shopping experience. One other thing that I don't like is the fact that each month I have to like go in there and Skip the Month if I don't want to purchase because sometimes people do get caught up in work, get busy and forget. I don't think it's fair for people to get charged just because they didn't skip a month. But in general, I like the website.

I really liked JustFab. I just didn't have the money to keep buying stuff every month. I was a member for a year. It was just that I was too tempted every month to buy stuff. I'm wearing a pair of their jeans today. I love them. I will probably join again just to get more jeans.

I bought a pair of boots from JustFab more than four months ago. And now I find out that they have been taking money from my card for four months. It turns out when I bought from them, I automatically became a VIP member whose card would be charged almost $40 every month without confirmation. I can't imagine if I didn't take a look at my payment record, how much more would be taken... They told me my money are changed into credits. The credits should be treated as $39.95 cash each. But! You can buy a pair of luxe shoes with $49 in cash, while you need two credit ($79 value) for that. That means the value of the credit is less than cash! Not alone you didn't pay for the credit willingly. I think US should be a country with great customer protection. But on the internet, I find hundreds of people had the same experience I have now. I don't know how this could happen. Our money was taken without our notice. And we seem helpless. This is definitely a SCAM. Stop everyone you know from shopping with them!!!

Yesterday night, when I was checking my Visa billing, I saw an amount of $39.95 from JUSTFAB. I thought this was an error so I called them. The girl told me it was a credit for my next buy. I told her they didn't told me anything about that and that I agreed of anything of it. The girl told me that when you buy something, you automatically become a VIP member. THIS IS RIDICULOUS! YOU CAN'T DO THAT TO YOUR CONSUMERS! IT IS CALLED STEALING PEOPLE! But the best isn't that. I was really upset for $39.95, but I discovered that they charged me SEVEN TIMES on my Visa!!!! So they stole me $280.00!!! They are totally forcing you to buy something on their site. This is called stealing people. I know I am not the only one!

About four years ago, I found JustFab on the internet and I've been a member since. I like the variety. My closet would tell you that I'm extremely pleased with it. I recommend them to everybody.

I purchased last June 2013, shoes was fine with the price... I did not notice up to this time since I received my credit card statement today that they were charging me $39.95 every month. I did not notice the VIP section there, that it has a CHECK mark for VIP and that why they keep charging me every month... So I called my Bank to dispute the last charge of $39.95 and the Bank representative did a conference call to JUSTFAB customer service. and so JUSTFAB rep explained it to me that their policy is like that and she told me that I can still redeem my 8 points as a VIP member with the equivalent of 8 pairs of shoes. So by cancelling the VIP membership for 8 months, I still get 8 pairs of shoes (kinda nice deal ;)... The Bank cancel the future charges, which is good...

I like the variety you get as a JustFab member. I liked their purses the most, particularly their style.

I bought a pair of shoes from this site. 6months + I realize they have been billing me for 39.95 a month for more than half a year! I never noticed. I called and they said that I have 7 credit waiting for 7 pairs of shoes. I don't want 7 pairs of shoes, I want a credit. The part that makes me so angry is they advertise all over the site the shoes are 39.95 so when you read the sign up you think it is just to buy 39.95 priced shoes. You really have to be digging to get the hint that they charge you no matter what, and you bank up credits. So many people are complaining...why is no one doing anything. This is a ripoff. A scam made to trick people! Don't be fooled stay away! Awful awful

I became a "VIP" member WITHOUT WARNING and automatically got charged $39.95 for two consecutive months until I cancelled. JustFab WILL NOT REFUND the charges on my card, but assured me my credits are still available - I don't want your poor quality shoes or handbags! I want my money back! This company is run by thieves, what a disgrace!

I signed up for JustFab in December to order a pair of bridesmaid's shoes. Sounded like a great deal because they would only be $19.95. I failed to read all the fine print and discovered a $39.95 charge from them in January. I went back to their site, scoured all the fine print and found that the monthly charge is part of your service (unless you remember to skip a month in their short 4-day window). There's an option online to cancel your membership so I did that and just took the initial $40 charge as my fault for not paying attention.

I saw JustFab on Facebook or on the commercial, and I was "okay let me check it out, see what it's all talking about." And I was like "oh my gosh, they actually are the price that they are, and I love the delivery." I was like the girls on the commercials. Every time the mailman came, I'm jumping and sos my mom about them. My mom and I are both going into competition on who can get the most shoes from JustFab, and she beat me. I've been a member for two, three years and I have become a VIP. Keep up the good work and bring us some more shoes.

Watch your account ladies. Just Fab tends to take more money than they should, but they say it is a pre-auth. I'm sorry but the pre-auth should only be the amount of the original purchase until shipped. They took 3 "pre-auth" transactions from my account of the original price of my purchase. So just keep an eye on your account when ordering with them. Due to them they have taken $146.70 for a bill that was 48.90, and if you don't call they keep taking.

I heard about JustFab from Facebook. I had seen an advertisement of some shoes that they had on there, so I wanted to go and check it out. When I went and looked at the website, I really liked the selection of shoes and purses. And now that it progressed so much, I love it even more that there’s jewelry and other options as well. My favorite thing about being a member is new selection every month. People ask me all the time where I get my shoes and my purses. So I’m always telling everyone to go to JustFabulous.

DON’T BUY FROM THEM!!! Just don’t! As a scam they make you become a VIP member when you buy something, but let’s be honest no one reads the agreements to anything. Well turns out they charge you almost $40 a month. I’m a college student and when I saw they were taking out money, it pissed me off because I work hard for my money and this money sucking company just takes it! So after I saw this I went online and cancelled.

I ordered some boots two months ago and I never got them and I even contacted them but JustFab refused to fix the problem and then they have been charging me $39 each month for things that I have never ordered!!! Worst service ever. Never buying boots from there again.

I heard JustFab through a friend. When I looked online, I liked it and have been a member for probably about two years. Good quality for the low price.

I canceled my justfab membership two months ago without an issue. I called and spoke to a rep to cancel like I was supposed to. Last week, I woke up to find a lovely membership charge from justfab on my bank statement. I called the agent and was very very displeased to find that even though I had canceled my membership and had not been charged for two months, my membership showed active. I was even more displeased that I had to fight with the agent and then a supervisor to get a refund because it's "their policy" to not give refunds. I was furious that I had canceled my membership and it had been re-activated without my authorization and it was really difficult to get my money refunded back to me.

I was not advised that by purchasing an item that monthly payments would be taken without buying anything. Cancelled with them and got a scripted talk over conversation. Was advised my money had been covered to credits and could not be turned back to cash. I don't wish to purchase any further items as the quality of what was sent was not that good. Will take the matter up with paypal.

I was not aware that being a member meant that they were going to charge one once a month! No notifications letting you know that you are going to be charged, nothing! I am highly upset about the customer service that I received as well. The person I spoke to decided they were going to talk over me. It was explained to me that the money is nonrefundable - WHAT!? If you don't want to be a member, you cannot get your money back. This has been an absolutely horrible experience. I plan to do my part is educating as many people on the internet as I can about this ridiculous company! This kind of customer service is not how you keep repeat business!

This website is a straight scam. Like many of the reviews here, I have also been a victim of this $40/month without any notice through emails as the consultants would tell me on the phone. But I will skip the dark business marketing tactic that they use and go straight to the point. There was no email to remind me at the beginning of the month to skip DURING my busy college student life. NOTE: The email I linked onto my JustFab account is my college email that I check on a daily basis. If they sent the email, I would've been aware of this incoming charge and I would've avoided the fee. Also, they would've avoided this 1-star (rather NO star) review of mine.

I have always been happy with JustFab. I've been a member for over two years. I like that fact that I'm able to store all my credits and use them when I want to. I know the money is there for use. And it's easy to find the style of shoes I like.

I have never written a bad review about a company, but I am so extremely disgusted and disappointed with JustFab. I bought a pair of boots which I was excited to be able to sign up for their VIP membership and receive at half price with no shipping. I read the terms and agreements and understood the 'Skip' option, but also that I could cancel my membership if/when I needed to. The boots I received were very cute, but within 1 month of wearing the boots maybe once or twice a week, all the camel coloring on and around the toes had worn and chipped off making them unpresentable to wear anymore.

I'm a college student that obviously likes shoes. So when I saw the JustFab commercial, it attracted me to the site. I have bought some shoes there, and yes the designs are nice but they are usually poorly made. I believe last month they withdrew the $40 that they always do and I was upset but thank God I had money in my account. I was going to cancel the account but I wanted to get my shoes first to make sure they are fine and didn't need to return them. Of course, since I am busy studying and working I forgot to cancel the account and skip the month. This time I am not okay with it since I am struggling with money and all I had in my account is $3. Now I'm in -36.20!!

I saw JustFab on TV and thought I'd give it a try. I've been a member for about three years now. They have a nice selection of shoes and the price is pretty good. Great experience for me.

If you don't want them to charge your card $40 every month, you'll have to log on to their site and click "Skip the Month" every 1st to 5th of the month. However, when I bought something there for the very first time because I was able to get it for like $20. I have became a VIP member without that warning. So the first month it happened, I was charged to my card. It may not be a big deal to most people but I'm a flat-broke college student, who does not get support from parents and hasn't been able to get any financial aid lately, so typically, I'd literally have no balance in my card and I'd have to wake up to a negative balance of $40 dollars, it would surely bring me down.

I've been a happy, loyal member of JustFab VIP membership for about 4 years! The membership is simple & gives additional promotions, sales, and great VIP discounts & all I have to do should I not want to order for the month is just hit the skip button and there are no charges. If by chance I forget, a credit shows that I can use to purchase anytime! What is the best is the quality & style JF offers for the price not only in shoes but handbags, denim, dresses, tops, & jewelry!! The shipping & returns have always been simple & to reach customer service is available by live chat or even a phone call. Overall, JustFab has filled, probably overfilled, my closet with terrific styles for great prices--happily pleased!

I had a friend of mine refer me to Just Fab and we both love shoes and we had similar styles. I knew wherever she got her shoes from was where I wanted to get mine. So I was just really impressed with the selections and so I've been pretty much getting all my shoes from there ever since. I hardly ever shop in the store anymore. And they carry a size 11. JustFab is awesome. They made me a lot more stylish.

JustFab automatically charges you $39.95/month for store credits every 5th of the month if you forget to "Skip the month". This happened to me several times so I was forced to order some shoes. Their designs are seasonably fashionable, and the shoes are comfortable, but the materials are cheap rubbish. So the shoes only last you about a month. So I forgot to "Skip a month" again, and finally got around to calling them to cancel my account. Here are my complaints:

Dear JustFab.com,

I am livid. They charged my credit card $39.95 when I never even purchased anything. They say its in the fine print of being a VIP member, but I never even signed up to be a stupid VIP member. After calling customer service, they still won't reverse the charge.

I purchased some plastic boots for $19.95 in September 2013 from. I do like the boots and they are used only in bad wet snowy weather. However that is the only positive remark I can give this interesting company! I did a one time purchased in September. Never while doing that purchase did I authorize JustFab to withdraw $39.95 from my account indefinitely! I was just making a payment on my credit card today and this amount of $39.95 from JustFab drew my attention. I knew very well I had not purchased anything from them in February. I had been with my son in the hospital at that time and date. I called my Credit card company who told me to file a dispute and then of course close my card. That lady suggested that I should call JustFab and close the account down. She seemed knowledgeable about this company's procedure.

I had bought two pairs of shoes from them April 2013. I kept one pair and returned one pair. Shoe was fine. But it is not my favorable things to buy shoes online, so I never bother to go there anymore. I'm one of those kind of person who does not check the credit bill closely. Unfortunately, nine months later, I found out this company has charged me the past 9 months at $39.95 in each month, which is about $360. They had stolen $360 from me!! So I called the justfab company. The person on the phone could not get me the answers and I asked her to get the manager.

I've been a JustFab member for almost three years. I love the deals. It's only $39.95 compared to other stores where I can find the pairs that I like but then it's like $100. The size has always fit and I haven't had any issue with them. It has been awesome.

Don't ever buy from JustFab. They'll sneak add you on a "VIP list" which is another way of saying they charge you 35 per month for NOTHING, but oh you can go on the website and click "skip this month" ** you. Give me back my 200$.

I am absolutely disgusted with this company. I was put on a VIP list and told I couldn't do anything about it; just log on and "skip" a month. Well I have a busy life and didn't do this - 3 months, this company took 35 per month so I thought I would at least make use of it and purchased 2 bags and a pair of boots. That was a week ago and I was told it would be 4 days max. They have since taken an ADDITIONAL 105 from my account so I have paid twice for these items and then told 2 days ago that 2 items were no longer in stock and refunded me for those two but not the other - so I'm still outstanding 140 and no delivery. When I speak to someone it seems like an answer phone and they sound STUPID!

I’ve been a member of JustFab for maybe at least 2 years. I saw an ad on Facebook or a link that they were all $39.95 and I liked the styles and that they send me selections. Without it I would probably never go look just because of your finances, you focus on what's important. Great customer service. Anytime I've ever had an issue, they've taken care of it immediately so I really like that.

DO NOT buy anything from JustFab. The first time I ordered a pair of shoes, they said it was only $19.95 with no strings attached. A week later, the shoes arrived, cheaply made, easily not worth a penny over what I paid. A little over a month later, I get charged $39.95 by them saying I had a subscription. I thought "okay, well fine I will try to find one more pair and then cancel and be done with this stuff!" I attempted to cancel, something fell through though. The shoes arrived, with glue all over them, the zipper wouldn't zip, it was just TERRIBLE. So I send them back, just wanting a refund to be done, but of course they can't refund me, just store credit.

I've been a member of JustFab since 2011. I found out about it in Facebook. It added to my addiction. I ended up buying 7 or 8 pairs of shoes in a matter of three months. My favorite thing about them is the fact that I get to have shoes every month depending on my options or my choices with the personalize boutique. The last thing I bought was a pair of heels. Overall, great customer service. They always answer quickly even when it comes to my shoes that don't fit and return them back on time.

I signed up for JustFab a year ago. I feel like I have wasted so much time and money on this site! They falsify their advertising and shouldn't be in business. You're AUTOMATICALLY put on their VIP member list so they can take money from you until you notice. You have to save your credit card information on their site which I'm not comfortable with at all. The shoes are either not how they look in the picture or don't fit true to size. I bought boots and they were so tight on my calves and didn't even look like the picture. I bought heels and they felt a whole size smaller. I made a purchase last week and of course they screw up by giving me 2 right shoes. Also with the VIP membership, your credits only count towards shoes that are $39.95, but not anything that costs less than that. I've given this company way too many chances and they fail every time. They either don't care about their customers or just suck at being in business. Please, take it from me.

I've been a member for a while now. Somebody recommended JustFab and the minute I went on the site and saw what was possible first, setting up your account, not being required to purchase every month, and not being locked in but then also the great selection, I was hooked. Nobody really knew about JustFab. They weren't doing any advertising. They were brand new. There's a million different shoes in my closet but I have been a member for probably three or four years. If the shoe doesn't fit, you can send it back. If the selections that they send you for the month aren't quite what you're looking for, you can make the phone call to your personal shopper and say, "I'm actually looking for something more like this." It's that personal connection where they actually seem to care what your objectives are for a special occasion. If something's worn out, you need to replace it. So it keeps me on top of what I've got. I've recommended them several times.

I always see the commercial and ads and thought it might be a good idea to try them. Maybe get some nice shoes and save some money. Boy was I wrong!!! I placed an order Jan 25/2014 and was charged for my purchase and of course the website says I will get them in 6-10 business days. Nope!!! I called 3 business days later to ask why my shipping status still says pending and was told "don't worry we "assure" you you will receive your items."

I just like how easy it is with JustFab. When you're looking for something, it's all broken down and I like all the different categories, it just makes it easy to find what you're looking for. They have great shoes, great prices, and I just love the style.

I have purchased a shoe and did not fit me... the sizing is different! I sent it back for an exchange and they told me that the shoe is sold out. Then I picked something else to replace the shoe that was sold out and they said they will put it on hold until sent back the pair I didn't want. After sending the items back, I called them to ask if they can send me the exchange shoes. Then they are telling me that "they are sorry". My shoe that was on hold "is sold out!! Apparently they can only place shoes on hold for up to 5 days but it takes longer than 5 days for the original shoes to be returned (Makes no sense). Terrible customer service and I am never buying anything from here! FYI, JustFab is a monthly renewal membership program, basically they keep secretly charging your credit card every month $39.99 even if you don't purchase anything. Total rip off and it's a huge issue to cancel this membership program.

It was back in 2009 when I started using JustFab. I don't know how I heard about them. They were called Just Fabulous and I decided to try it out. I recently purchased some blue jeans and some shoes. I bought some blue jeans for my niece and they are badass. So she’s pretty stylin’ in high school right now. They were great. They were the wrong size. We ordered them a size too small. So when I sent them back, we got two sizes bigger and they fit her perfect with some room to grow. I purchased shoes for myself too. That was a big order. I never got a problem with quality. It’s always good. I've never been dissatisfied. They're just fabulous.

I love JustFab website, I love it! I just wish that maybe shoes came a little bit bigger 'cause I am a size 11.

I'd seen JustFab in a magazine and I've been a member for a while now. It's a nice website. I really haven't been purchasing any shoes or anything lately, but the last I purchased was a purse and that was a while back. I liked it. They have some nice bags. Because where I live at, I'd seen a couple of ladies with some handbags and I asked her. She was like, "Oh, I ordered it off of JustFab. I'd rather pay $30 to $40 for a purse."

I know not reading terms and conditions is my fault, don't harass me on that. BUT it's equally important for a business to be transparent to the customers. Today I really liked a pair of flats and I ordered them. THAT does not mean I IMMEDIATELY want to be added to VIP program. Give a choice to people to do that! AND nowhere does it mention before adding to VIP program (automatically) that members are going to be charged every month if they don't remember to "skip the month". A lot of working class people and students have a lot on their minds and they don't need to waste time on such useless endeavors.

The last time I purchased from JustFab I got two purses. Their items are great. I've been a member for about three years. I like their new selections every month. Justfab has great shoes and purses and styles.

At first, I have no idea how I got into this VIP membership thing. The first month when money got deducted from my account I didn't even get to know. At least a notification should have been sent. Secondly, I wanted to make use of the deal of winter sale (2 items for 39.95) using my store credits. After I got my item and I called I was told that you can't use the store credit for the sales and promotions. And another 39.95 was deducted from my debit card. Why are all these terms and conditions not given properly? And why can't I use these store credits for the promotions items? It's not like I am getting the store credits for free. I have paid the whole amount for these store credits.

I ordered 2 pairs of shoes from JustFab on the 22nd and still haven't received them as yet. On the 28, another changer of 52.09 was taken out of my acct. It's been 3 days now, I'm calling to get my money back and every day is a different story. I'm sick and tired of this. I just want my money back. How could you charge someone twice for a product and it's almost the 8th day and you still can't ship that person's product or give them back their money? I feel used.

I saw JustFab on TV and the initial purchase was half off which was reasonable when I was looking at the website. And I enjoyed those first pair of shoes and the choices that I got. So I've just been buying ever since. I started in 2012. I've bought two for $39 or flats for $14.95 and things like that. Last purchased items were boots. I wear all my boots because the cost is so inexpensive in comparison to when you go to the store. They are awesome.

Every month, JustFab puts together a customized boutique for each member based on the surveys we fill out when we first join. I must say that my boutique is always spot on! As members, we are asked to choose our favorite type of shoes & bags, preferred height & size, favorite colors & styles. JustFab has an uncanny ability to always get it right and show us the perfect new releases! And if they happen to give us a boutique in which nothing catches our eye, they make it super easy to request new selections. Thanks JustFab!

Thank you JustFab in responding so expeditiously to my concern. It was within 24 hours I received a response and resolution. Because of your awesome service it turned my negative experience into a positive one. Although I have cancelled my account, I have recommended several ladies to JustFab. My prior purchases still get compliments, even from men! Thank you JustFab - your customer service is top of the line!

I originally was going for ShoeDazzle and I saw an ad on the side of the screen that said JustFab so I clicked on it and I signed up. That was in 2010. It was very easy finding the style of shoes I was looking for. I like everything about the site. Everything that I've gotten is really good. I still have some stuff from 2010 actually so they last a long time. JustFab is one of the best online shopping website for shoes!

After the purchase of a very cute pair of boots (I really do love them), I knew each month I would have to skip in order to not be charged the fee of $39.95. While I found that extremely tedious, I figured I would just have to remember to do it. Unfortunately, I was out of the country for a month without any computer access. Because of this, I was charged a fee for a program I didn't ever want. I bought one pair of boots, and that's all I was interested in. When I called to cancel my VIP membership, all I got was more offers for points and products, not the one thing I asked for, which was to just cancel my membership. It was infuriating that JustFab would not reimburse me that $39.95 - it's a completely ridiculous program. Your business would do much better if it worked as a "buy as you go". Good luck in the future.

Although I had a lot of issues with JustFab and things took a while to sort out, the team emailed back promptly and tried to solve the problem as quick as they could. In the end I have received two pairs of shoes that I am happy with and haven't lost out on any money.

I purchased 2 purses from JustFab a few months ago, and cancelled my subscription via telephone... or so I thought she did after she confirmed it with me. First of all it took me a very long time to speak to someone, and once I finally did, the woman on the phone gave me a very hard time... Anyway. I see that I'm still missing $40 on my account every single month! I even tried Live Chat which was another disaster for me. Every time I asked a question (which clearly the Customer Agent didn't like), she would LITERALLY end the chat session. By all means, I wasn't being rude - I just want my money back and to UNSUBSCRIBE once and for all!

It’s fashionable, cheap, and meets your expectations. My most recent purchase I bought boots and a purse. I've been a member for more than three years.

I am very upset with the service I received from justfab.com. I called to cancel in December when I realized I would be charged 39.99 a month if I didn't log on and decline each month. I was given my money back. In January I was charged again, so I called back and was told my account would be cancelled and I would receive my money back. I did not receive the money, so I called a third time. The lady on the phone said that I could not get my money back and kept repeating the same information (saying that I cancelled in January, not February and that I already received a refund from December, so I can't receive another) and saying that she did not understand my problem. I felt as if I was talking to a computer, not a person. I asked to talk to a manager, and she refused, but said the calls are recorded. I asked if I could have my calls reviewed, so they could see that I was telling the truth. She started repeating the information from before. I am really unhappy with this. I am homeless and $39.99 could provide me with food or gas to get to work. I can't afford this!!!! I hope none of you have to go through this.

I was going through my computer and I'd seen and liked JustFab, and so I just thought of ordering. I like getting on the site, ordering shoes I like and they come to my door. I've been a member close to about 4 years. I hadn't ordered in the last year or so because I'm not working and I don't have credit card anymore. I just go through them, look and give suggestions.

I called the customer service line yesterday to cancel my JustFab VIP membership and account. When I logged into the account today, I noticed I was no longer signed up for the VIP portion, but that my credit card info and profile are still stored. Okay, no problem. I clicked the cancel my membership box and received a confirmation that it was cancelled. However, I was then able to log right back into the account and see that all of my information including my credit card was still stored in the account, which should now be cancelled. I selected the cancel my membership box again, and got the same response and result. I then contacted a customer service rep over the web chat, and was told that my account did not exist. That was interesting because I was able to pull it up on the screen right in front of me as I was chatting with her.

JustFab did credit my account and I am pleased with the resolution of my complaint. I can now give them a five-star rating for following through and keeping their commitment to me to address my issues.

I've been a member of JustFab for about a year. I love shoes and I like their selection better than others. As a matter of fact I'm wearing a pair right now. Last purchase I made was in October. I bought boots. Happy with the quality of the items once they arrive.

I've been a JustFab customer for about two years and absolutely loooove the brand! I have had one return out of all the shoes I've purchased and it was cause I ordered the wrong size! I recommend the brand to everyone, most of the girls at my office are already loyal customers!

Being a member of JustFab I have access to different shoes you can’t really find locally. The shoes are pretty good. Shopping at JustFab is much easier than shoe-buying in the store.

My experience with JustFab is fabulous. I love shopping on the website of JustFab.

I'm a VIP member of JustFab and I am very upset they do not allow members to use member credits towards promotions sale events. Even though I have 2 member credits in my JustFab account totaling $79.90 (previously deducted from my bank account by just fab), they will not let me use my own money towards this promotion and instructing me to use my credit card for the purchase. I can however use my credit but will not get the promotional deal. On top of all that, I used the LIVE CHAT option to obtain clarity and they were so disconnected and non customer friendly it made me even more upset. Needless to say, I WILL be canceling my VIP membership and will only use Shoe Dazzle from now on.

I would recommend JustFab, I love it.

I called to cancel my membership. The girl on the phone was trying desperately to get me to stay, even though I said several times "I just want to cancel." Finally I said, "This is a waste of my time. Can you please just cancel my membership?" To which she replied that she too had a time limit and didn't want to lose her job, so she had to keep me on the phone for a minimum amount of time before she could proceed with my cancellation request. This is simply absurd. They are wasting everyone's time because the customer service agents have a minimum time allotment for which they have to keep you on the phone before they can cancel?!?!

I've been a JustFab member for 2 1/2 years now, and I continue to be impressed by the brand. They offer chic shoes and handbags that consistently gets me compliments, and what girl doesn't like that.

I've been a member of justfab for two years. With the buy two get one or buy two for one sale they're always sold out in my size so I can never get anything through the sale. I have a pretty common size so they go fast. However I have no complaints with the quality of the items I purchased. I just got a pair of boots not too long ago. It's easy and I love being able to just pick stuff while online and it shows up right at your door. Also if you don’t like it, they put the mailing label in the box, so all you have to do is put it back in and affix the label on... it’s really easy. I've had no problems with them.