JustFab Reviews

I signed up for JustFab because I love shoes. I've been a member for about three years now and it's easy to just go online and check out shoes I wanted there. It's also great that they have free shipping and handling. They're good. I hope JustFab continues with the beautiful shoes that they put out online for us women.

This is a company with extremely unfair business model. I signed up and ordered my first pair for the discounted price of 17.50. I usually wear size 5 however the shoes that arrived were more like a 4. I had to return them but the website never updated to show that they have been delivered and therefore I was unable to. In the meantime I noticed that I have been charged 35 pound on my bank account so I have to order another pair! You should carefully read the term and conditions before giving your bank details. The second pair that arrived were with very low quality, there were glue marks on both shoes and one of the shoes was wider than the other. Definitely not worth 35 pounds. I regularly buy shoes from Miss Selfridge and River Island that are similarly priced and are much better quality. The quality of JustFab shoes can be better compared to Primark.

I placed an order for 3 pairs of shoes. After a week of my order not being dispatched, I took it off my own back to ask why. After this I was then told one of the items was out of stock and my order was being cancelled. No one contacted me to tell me.

I had a great experience with JustFab. I have a lot of shoes. I'd recommend JustFab.

My husband was kind enough to set me up with an account as a gift. I ordered several pairs of shoes and they are not true to size at all. I had to return far more than I ever purchased. Sale items are non refundable. You can register online, they'll take your card, and allow you to purchase.....yet you cannot cancel online. You have to call and then they spend the next several minutes having to argue with them to cancel, 10+. I was then told you could always return sale items as an exception. Yep I've tried this before and it's a nightmare. If I were ever considering going back to the service, the unprofessional fight they put up and the difficulty to cancel have convinced me to never give them another try.

I've been a loyal customer for two years and spent quite some money on this website. I don't have a problem when sometimes I forgot to skip for that month and they charged me 40 bucks and give me the credit. However, when I called them today asking them to cancel my membership they refused to do it. I told the guy on the phone that I'm moving out of the country permanently so it's pointless for me to keep my account. He just wouldn't do it!! He listed all the reasons why I should keep my account which didn't make any sense to me! I'm ** leaving the country and I'm not able to use the site no more and I don't want to go through all the trouble skipping every month!! He told me to download an app and set alert so I won't forget to skip every month when I'm out of the county!! WTF!! I also have one more credit left unused and he didn't want to refund the money!! I'm so pissed off.

I like the shoes JustFab has and they were cheap. It's easy to use because of its good selection of shoes. Their price is good and they have a lot of sales going on. I've taken advantage of the two for $39.99 promos and they have this where if it's $60 worth you can get another pair for $15. I've been a member for six years now and their quality is pretty good. Sometimes you'll get a pair that might be a little smaller, that's not true to size, but it very seldom happens. My experience with them has just been really good. If you have an issue with the size or any issues with cancellation, they're easy to work with and they do the best they can with resolving the issue with no complaints on my end.

I have been trying to cancel my VIP membership for months. The hassle of logging on to "skip this month" is not something I wanted to remember to do each month. And if you don't log in... you get charged. Two major complaints: 1. They charged my card when I skipped a month, and when I called to complain, they said it was my fault and I must not have skipped the month. Then proceed to tell me they would make an exception and refund my money for that month. A refund which I never saw. 2. I have been trying to cancel since that incident and they are the most difficult people to talk to on the phone. The products are decent quality. Worth the 39.95 price, but definitely not worth their regular price. But all in all, not worth the hassle of membership and/or dealing with their customer service.

I've experienced nothing but just quality shoes from JustFab. Out of all the pairs that I bought, I only had one of them break within a month or two after purchasing it. I loved JustFab. It was awesome until I got into a not so happy financial place so I had to stop shopping.

JustFab has been good. I tried to cancel it and I was on hold forever but that was a long time ago. I was pleased that every time I ordered something, everything was perfect.

Would not give me a refund on the products. Shoes have to be returned 90% of the time because they don't fit and are not true to size. Shoes you do want are out of stock 90% of the time. To cancel your subscription, you need to call them so they can try to talk you out of cancelling the subscription. You cannot accomplish this via internet like you can so many other services. If you want to cancel your subscription, they take away the credits that you did accumulate while you were a customer. A credit = $49.00 so they just stole your money.

Holy Hell! I tried several times to cancel my account online or thru Chat and was told I had to call in - which I DID NOT want to do out of fear of them pressuring to me to stay, and BINGO! She WOULD NOT LISTEN to me when I asked more than once to PLEASE CANCEL. She kept pushing and pushing. At one point I started saying NO NO NO NO NO NO NO NO NO MEANS NO! and she continued in three other approaches to get me to stay. What the hell?

I like JustFab because of the shoes. I also deal with other ones, but they have some cute shoes in there. I have purchased many pairs depending on my mood. However, sometimes I get a pair of shoes that looks like somebody tried them on or the bottom part has been worn. I've gotten two pairs of shoes and the heels were scuffed at the bottom. I couldn't send them back because I needed them at the time and just kept them.

I'm a member of JustFab for two years. The price is good. I like the styles and it's very easy to find the styles I wanted. I took advantage of the two for one or buy one get one free for sandals and just last month I bought army fatigue boots. I like them, they're very comfortable. I get compliments on all of my purchases. I love it.

I like JustFab a lot. They have a nice selection of shoes. However, one time they sent me some shoes with a broken heel. But I never pursued or sent them back. Other than that, it wasn't a bad experience.

Recently had some problems with my health. I'm a senior citizen, so your 5.5-inch heel shoes don't work for me anymore. I had gotten some cute sandals, they came up the ankle and laced up. I gave them away to my daughter because she's 18. I could put them on but because of the problem I'm having with my health, they aren't comfortable for me right now. Apart from that, I haven't had any problems with the shoes that I've gotten. I really like them. These days, though, I order more for my daughter and she loves them. As far as the quality of the shoes and the service, I don't have a problem and it's been a good experience with JustFab.

It was great at first. They had cool shoes for a competitive price and I like all the shoes I have from JustFab -- I get compliments on them all the time. The quality of the items was great. But as it became more popular, the shoes that I want to buy are usually out of stock. The products that are advertised are not necessarily available in the size or style I want. Also at this point I have enough shoes and now it's just one of those things that I have to keep up with and skip on to the next month, one of those maintenance issues that I have to maintain.

I wish that I would have known prior that Justfab takes a credit if you do not skip a month. Then to top it off, you are not allowed to use your credit, which by the way is your money taken from your account, and apply it to a promo or deal. I find both practices rather unfair, since it is MY money used to create the credit. To top it off I sent a message to customer service and still haven't received a reply. I wouldn't recommend my friends to Justfab because of their unfair, outrageous policies.

I like what the shoes looked like and thought it was a good deal, so I tried it out. I've got lots of shoes and I like them all. Now I don't have to go anywhere to shop. I just look at the computer. It's easy and not expensive.

JustFab is a different way to make a great shopping. I signed up because $39.99 on every pair of shoes was a good deal (and I liked it for a while). When you just signed up, they give you about 20% off on your first pair of shoes. I’ve been a member for 3 or 4 years now. They have great customer service. Sometimes you get two items for $39.99 and the shipping is always on time.

I've been a member of Just Fab for a couple of years and it's convenient. I like their quality and it's easy to find the style of shoes I'm looking for. It's a very good experience.

I've been member of JustFab for about 2 to 3 years. I became a member because I just thought it was a cool concept. My favorite part about being a member is the fact that I can go on whenever I want and pretty much find whatever shoe I’m looking for. I’m very happy with the quality of the products. I took advantage of their special offers like the ‘buy one, get one free’; I've done that a few times. They had the daily, weekly or monthly special where there was a limited amount of things to buy and were only available for a limited time; I did that a couple of times and adding jewelry or stuff like that to my order. The last purchase I made was last week and I bought a pair of shorts and a pair of shoes. My favorite purchase so far would be the new jeans that I just got. They’re like coded jeans and are really cute. My overall experience with JustFab has been great. I've recommended them to all my friends already.

My all-time favorite from JustFab is the Iron Fist collection and I have 12 of them. I love that brand and I like almost all of JustFab's shoes - that's my problem! I've been a member for 3 years now. I love the surprise of getting a credit. Every month you forget and then when you go into the site and you have your credit, or a free shoe, for some reason you feel like it's a present. It's very easy to use and they have a lot of selection between the jewelry and the bags and everything. I've used their buy one get one half-off specials a lot of times. Their quality is excellent. I haven't had any problems with any of the shoes I bought from them. I have a very happy experience with JustFab and it was awesome to find them.

JustFab is a great website and a great program. It’s great for when you don’t have time to go shopping -- It’s very easy to find the style of shoes you are looking for and you get all the latest styles. I’m on their monthly automatic program. I haven’t been there online a lot but my daughters go on there. I think I saw a few months of credit lol. I have two daughters and they like to go in and find some other stuff like some of the jewelry we bought as special offers. We get great selection, great deal and great quality for that price too! My daughter has these boots that she loves. We thought it wouldn’t have lasted this long, but it has.

My experience with JustFab had been good so far. It's been great. I would recommend it to a friend.

I've dealt with JustFab for years now. It’s pretty much easy as long as I pick out what I want to order and it doesn't take as long as most places to get what I order. I recently got some basic black heels. They always fit, so I don’t have any problems with the quality of the products I buy. I haven’t had to return an order. My overall experience with JustFab has been easy so I've recommended them.

I love JustFab. I love the shoes. I don't have any problem with Customer Service - it's freaking painless. I like the choices, I like that I can skip if I don't see anything I'm interested in or in my budget. It's a must-have service.

Do not buy anything from this company's website. My wife bought some boots, and unknown to us, this company uses a pre-ticket box on the payment screen to enroll her into a month V.I.P club that cost $35 per month. She was unaware of this, then send you a monthly email, and if you don't spend the $35 or push skip, they just keep the money. They have had thousands of complaints about this practice. But continue to use pre-ticket box to fool customers. I have emailed this company to complain, but they don't answer any question put to them. Avoid Justfab.

What I used to like was being some type of elite or VIP with the company and I get so many points that I could buy or keep rewarded with some free credit, a pair of shoes, so to speak. But now I think they’ve gotten rid of that, so now I have all these points, I’ve got enough points to purchase or have credits for a free pair of shoes, $39.95, but I can’t use it for a credit. I have to use it on a item that’s in their list of items for free -- some jewelry or some shoe inserts or nail polish.

I have been a member of JustFab for a couple of years now. I first knew of it online since I like doing shopping over the Internet and I like looking at the shoes. I love all the shoes from JustFab, but I've got so many now and I can't order any more. The last purchase I had with them was on a pair of blue shoes. The quality of the items in JustFab are wonderful. There was only one shoe I had to return because the strap broke on it, but all the rest of them are pretty good.

It was very easy to find the styles that I like. The price is very affordable, $39.95, and the prices haven't changed which is my favorite part about being a member. They stuck to their word and I appreciate that. I was also able to get the 2 for $49 deals. The last purchase I made, it was a very good quality purse. I had also purchased the Maggie shoes, pink blush color, and it's my favorite purchase so far. I've had a great experience with JustFab. I would recommend them to anyone.

I've been a member of JustFab for a few years now and I just love them. They have a very unique selection that catered to my style, make it very easy for me to find the kind that I’m looking for and getting shoes the way I wanted them. I love the quality of the products. I haven't used my account for a long time so I was able to get my 10 pairs of shoes at one time. And that was awesome. I've also taken advantage of the special offers like get 2 for $39.95 and $10 off here and there. Definitely would recommend them.

I'm one of the people who signed up without reading the T&Cs - the only place you are told about the monthly charge. I actually went through the process of creating an account again to make sure I wasn't missing anything. While the T&Cs make it clear, you can hardly accuse JustFab of going out of its way to tell people they are signing up to a subscription service. Why are they so coy about it if it's such a good idea?

I've been a member of JustFab for at least 3 years. It's pretty easy to find the style of shoes I was looking for and very easy to navigate the website. It was simple and easy to go on every month and check it out and have a lot to choose from. I do a lot of the "buy one, get one half off" type deal, or buy two for $39.95 type deals. The last purchase I got was about two months ago for jewelry and I love them. My favorite purchase was a pair of heels that I bought with three straps with a metal plate on each strap. Overall it has been a wonderful experience. It is easy and has lots of variety.

It’s been a while since I’ve been a member of JustFab. I honestly don’t even know when I first signed up. I remember I just saw the shoes on JustFab and I liked them. The best thing I like about membership is they’re always sending you new styles. I’ve gotten the style that I like. There’s only one I wanted to get again and I haven’t been able to find it.

I first heard about JustFab from a friend. I love their stuff. They have very good things. I’ve been a member for almost two years now. I like shopping at JustFab because it’s not difficult finding the style that I like. It’s very easy and they are quite reasonable. The quality of the items is very excellent. I last bought a purse a few months ago. I also took advantage of the 3 for $39.95 special offer. Overall, I’ve had an excellent experience with JustFab.

I ordered twice and both times there were screw ups with my orders. I was promised expedited shipping never received, its actually taking me 3 weeks to receive an item and their excuse is "we're so sorry but we're having a BOGO sale and we are extremely busy"..... I'm sorry and that's my problem how? They weren't that busy to accept my money, I didn't order from the BOGO sale, one item, 3 weeks....... If it wasn't for the shipping problems, I would've stayed but you know what I like to know when I will be receiving my stuff.... Sorry for the misspelled words, at work right now in a rush.

When Just Fab first came out, they really had a lot of nice shoes. Then after that, I started liking Shoe Dazzle because of the designer and they had nice shoes. When the designer left and somebody else took over, their shoes started not getting as nice, so I started going to Just Fab.

I’ve been a member for five years now. I’m not sure how I first heard about JustFab, it might have been on Facebook. Back in the beginning when I first became a member, they used to send me surveys all the time and gave me points for it and I would get free stuff all the time. It’s been a while since I placed an order with them but my last purchase was either late January or early February. I think it was two bags and a necklace. I liked the fact that they had the monthly program with shoes and that it’s very easy to find the style of shoes that I’m looking for. My favorite part about being a member is that I can skip if I need to. They don’t charge me just because I don’t like the selection for the month.

I am re-posting my comments about JustFab. They read my first posting of not being happy about how they automatically charge you a monthly fee. They got back to me saying they would be happy to refund me the last 5 months of charges. THEY DID!! I am very happy with this outcome. Customer service was excellent in getting this done in a timely matter. Thank You JustFab!

I was initially excited about ordering shoes on JustFab.com. I saw a link on my FB page and it appeared to be a promo to purchase shoes at a great price. I purchased the shoes, with no intention of booming a "VIP". I later realized I was charged for FOUR months. As a college student who struggles as it is and lives on a tight budget per semester, this really hurt me. As I look back on it, the guidelines of membership look much different once you have joined. I feel misguided, and taken advantage of. I also feel like as though if there is a VIP club, what's the regular club? How much do they pay? Did purchasing a shoe make me a VIP automatically as opposed to someone who purchased the shoes at the promo rate? I don't take well to companies who make their money by being slick and misleading. The shoes were great and I am sure they would be just as successful by allowing people to purchase without being practically forced and or tricked into a membership.

I've sent 5 emails now and I still have received no responses, contrary to them saying I will receive an email by the next business day!! I am unable to log in to my account. The I must've hit a wrong letter or something in my email and now I am unable to log in. I am about to get charged for the 3rd time without even being able to order anything or cancel and it is ridiculous that no one will help me! I am literally just getting money taken away from me. It is ridiculous. I would never recommend them to anyone!

One of my friends was wearing a pair of shoes from JustFab. I liked the shoes so I signed up. Although I'm not great in heels because I rolled my ankles a lot and everything in JustFab tends to be 4 inches and my ankles can't take it anymore. But I've been a member of JustFab for two years and the convenience they offer is pretty great.

i have been calling many times to cancel my membership (details of which were very very misleading in the first place). Every time I called, I was told it'll be cancelled, but it never was. I still get charged every month, although I am not buying their products. Every time I call the folks on the phone offer, store credit only and are not willing to connect me with a manager. Why would I want to have a store credit at a company that does unfair business??? Has anyone called a bank to have JustFab blocked from their accounts? Curious to know details before I call my financial institution.

I signed up for JustFab because I wanted one pair of shoes. Literally one. I had a wedding to go to. I didn't know I was signed up for the VIP. But whatever I didn't mind skipping. I finally canceled my account and was charged $39.95 because I forgot to skip a month. Yet when I went to go use my credit - It wasn't there. Very extremely angry, I cancel everything all together. Will never use and will never recommend to anyone.

I've been shopping with JustFab for so long. I chose them because of their price and their membership is pretty easy to understand. I have a lot of stuff that came from them. Finding the right style of shoes at JustFab is pretty easy. I also like the quality and the style collections. Plus being a member I got a coupon and I was able to use that to get a lot of percentage off so it was pretty helpful. They also offer 2 items for $39.95. Everything is perfect. My favorite purchase so far were three of the Martin bags. I love them because they're nice and big. You can fit everything in there. Overall, I had an excellent experience with JustFab.

I had three items in my cart and all of the items were in stock. I placed my order and my order was pending for SIX days. So I used the live chat feature (very helpful) and an associate told me that it would take more time to ship my items because a lot of people were buying and a lot of orders were being processed. A few more days went by and my items still were shipped so I used the live chat feature again. This time I was told that one of the items that I wanted was out of stock and that my order couldn't be shipped because of this. I had this order canceled and I reordered the other items that were in my cart.

JustFab shoes are okay. Sometimes they do look like they're kind of on the cheap side. They're not as well made as they should.

I bought a pair of shoes from JustFab, not realizing that I was signing up to a direct debit which takes money out of my account every month! Luckily for the last few months, I have remembered to skip the month, but this month I forgot and they took another 35! I didn't mind as I forgot to skip the month but it hasn't given me any credits so I have paid the money and not received anything for it!!! I have emailed twice but still had no feedback. My advice would be DO NOT SIGN UP TO JUSTFAB!!!! It is very unclear, as if i had known how it works, i would have never bought the shoes in the first place! Scam!

I recently discovered that I was being charged a monthly fee of $39.95 for several months. When I signed up for JustFab I did not realize there was a monthly fee for being VIP. The advertising made it look like a limited time offer for the 2 for 1 and VIP option. The wording is not clear, that there will be a monthly fee of $39.95 charged to your account. When I called, they only refunded 2 credits and would not refund the total amount. I still have credits to spend, however I will now have to pay a higher amount above and beyond the credit for shoes because I cancelled the VIP membership.

Shopping at JustFab was an enjoyable experience which turned me into a shopaholic, which was very unique. A friend of mine, who is a shoe-holic, talked about all these fabulous shoes. I then saw JustFab's commercial. I've been a member for about two years now. I'm not really a shopper so I don't like being out but it just so happen every time I have, the price was right. It mostly was $40 for a pair of shoes. And I like the variety of styles of the shoes that I get to choose from. With JustFab, I never had a problem finding the shoes that I like but when it came to other places, it's extremely hard. If by chance I didn't happen to see something or it wasn't in my budget, I can skip the month. Or if I didn't like the shoes because it didn't fit right, I could return it and I didn't have to worry about getting my money back.

JustFab is a must-have. They have all types of shoes for different seasons. I don't want to wear the same shoes the next girl has, so JustFab in my closet is just my personality. I love them. Their price is reasonable and they have great styles. I try to recommend it to people as much as I can. I just wish that they had more big jewelry. I like big glamorous jewelry, bold necklaces and stuff like that. My best friend, a make-up artist, recommended them. I was a tomboy so she helped me become a girly girl. My first pair of shoes I actually got from JustFab because she recommended it. I've been a member for three years now. I like the fact that they know definitely what I wanted. As I open up my account, with the first pair of shoes, I'm like I want this! Lately, I haven't bought any shoes because of personal financial issues but I always like the buy one, get one free or half off promos. The prices are already reasonable, but to get two pairs of shoes for $40 - you can't beat those prices anywhere. There were a couple of shoes where they were too small, so I had to give them to my sister, and I was upset.

I was charged the monthly subscription fee because I did not skip this month which is not a problem, but when I redeemed my credit I was not given the opportunity to partake in the buy one get one free deal. My accounts says the deal is available but when I picked a second shoe, I saw that it was charging me....not cool. I ended up just getting one pair.

I have attempted to order from JustFab several times and have struggled to find shoes true to size or for them to fit as advertised. I tried to end my membership but could not because then I would lose the money I had already spent on the shoes I returned, can we say scam? I have stuck with it, trying to wait for a pair I liked to use up my "credits" so I could finally cancel my membership. I recently received a pair of shoes that were already ripped and with glue marks all over them. I took photos and asked who I could send the photos to.

I had been a member of JustFab for more than a year. I really like their selection. I always get compliments on my shoes I actually just purchased a pair and that should be on their way. I like the quality although I sometimes wish that the quality was a little bit stronger, because it does look like they would be really like high-end and then by the time you get on the street, they’re kind of cheaper quality.

I signed up for their supposedly free VIP membership in order to purchase a pair of shoes at a half decent price. I was highly disappointed by the quality of the shoes when they arrived, but i kept them, thinking that what i had spent was probably not worth the headache of returning or exchanging. I unsubscribed from their mail list, thinking that this would be sufficient to end my supposedly free membership.

I saw the JustFab advertisement of Facebook and then I stuck with it because I like it. It's easy to find the shoe styles I wanted. I really like the fact that it's the same price for all the shoes and you can return or exchange it. Their quality is good. I love their shoes and they're all my favorites. I like their style of shoes. I love JustFab and I've even recommended it to a friend.

I was charged twice after I had skipped the month, was told I hadn't skipped, only explanation I can think of is that I can't of clicked the second time properly in the pop up, which I think is very misleading! Now have 2 store credits, I am obliged to buy shoes I do not want or need. Have tried to order some but sent several pairs back because the fit was awful and to be honest I think the quality is not even worth $35.00 each! First boots I ordered was ok at the half price introductory offer but not brilliant! Brought up issue twice now to be told how the 'membership' works and that I can't have a refund.

My order was placed long time ago. They said 1-2 days for processing, but it's been past that. Each time I try to contact them, they either don't give a straight answer or they say it's because of their large orders. Well, DEAL (SOLVE) WITH YOUR LARGE ORDERS OR WHATEVER IT IS. THAT'S YOUR COMPANY'S RESPONSIBILITY. I asked if they can send it with faster shipping so that the order would get here by the time they said they would, but they said there will be a fee. WOW. First they delay people's order, and then they do NOTHING NOTHING for their customers to compensate for the huge delay and inconvenience. Seems like they don't give a crap about your customers. Their customer service SUCKS!

JustFab will charge your credit card $39.95 every month if you do not "skip" the month. I understand this concept. They call this $39.95 being charged "a credit". So, I had "4 credits" with JustFab (39.95 X 4) = $159.80. I wanted to CANCEL my membership and have my credit card refunded ($159.80). They stated that their policy was to "refund for half of the credits" which would mean that they would only reimburse me for $39.95 x 2. So let's get this straight: they charged $159.80 to my credit card, I did not receive any products and they want to reimburse me only $79.90. WHAT?! This is an unacceptable and underhanded way of doing business. This is the first time I have seen an online merchant do this type of practice. I had to ARGUE and INSIST on being refunded for the $159.80. I was finally informed that the $159.80 will be refunded. So buyers: please be vigilant!

I learned about JustFab through a friend who signed up. I remember going to JustFab's website and being pretty impressed about it. So I went on to the site myself and that made me want to try it out. I love being a member because of the variety of shoes to pick from. I'm like a shoe girl. For whatever occasion I'm looking for there's always something that I can find that I really like and I love that they've added in more the accessories and their shoes and the addition of the bags was really great for me. I last purchased a navy blue purse as a Christmas present for myself. JustFab offers great selection, better price and delivers quickly.

I too was shocked to learn that after buying a pair of boots through JustFab that I was going to be charged $39.95 every month unless I pressed "skip this month" before a certain date. I ended up with a credit of $39.95 and they were having a sale on their Luxe items. I believe any pair of Luxe shoes were $49.95. I ended up finding a pair of shoes for $49.95 and bought them, assuming they would only charge me the extra $10 on my card. Well, they charged me the full price of the Luxe shoe and charged it to my card. They said that we were not allowed to use "store credits" toward the sales or specials they were running. Mind you, I PAID for that $39.95. This happened either the same day, or next when I had returned a pair of shoes for store credit.

What I liked about being a member of JustFab is that I can skip the month if I can't afford to buy shoes that month. My last purchase was a very hot pair of heels. The quality of the items I've purchased from JustFab are okay. I've had problems with a few things. I have a pair of boots now that I've had for a couple of years. The soles are coming off the bottom of them but I've had them for a while. Overall, I love JustFab and I would refer my friends.

I made an earlier complaint on here and was promptly refunded all my money (5 payments of $39.95). I appreciate that JustFab.

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I like the JustFab styles and products a lot more than the others. Their products are really good. It's always in fashion and in style. I always find something I want. My last purchase was probably around Christmas only because I'm getting married so I had to cut back. I bought purses and a couple of pairs of jeans and some shoes. There was a big sale going on and I pretty much took advantage of it. I love their sales and I love that they always look like they're designer even if they're not necessarily name brand. I can always go onto Nordstrom and be like "Oh! I have that shoe. It just didn't cost me a thousand dollars." JustFab is fabulous.

I would give this 0 stars if it gave the option. The same thing happened to me as it did to everyone else. IT'S A SCAM!!!!! I have done all my shopping online and have never experienced such an awful company before. I thought since the site seemed so well known I had nothing to worry about.. WRONG!! They took the $39.95 out of my account for the monthly "VIP" status that they automatically give you without your knowledge. I should have realized a red flag when they wouldn't even let me browse the site before entering in all of my information. Do not give this site ANY of your credit card information, no matter what! Deleted my account off of their site AND blocked ALL payments to them through my bank, therefore they cannot access my account anymore. For anyone who hasn't done so after purchasing through them, I would highly advise it. From the looks of everyone's reviews, it seems as though they don't care whether you're a member or not, they will remove money from your account as long as they have you card information. GOOD LUCK!!

I've been a member of JustFab since the beginning. I like having the ability to pick exactly what I want. Generally speaking the quality of their items has been good. I've had a few items that I wasn't pleased with the quality as far as shoes go though.

I have read other bad reviews and I agree with all of them. I called Justfab (not) and the person was reading a script and not listening to me. I stated this to him and I could hear his smirk that I knew what he was doing. It took 5 minutes and getting to a point of yelling that he finally cancelled my account. I know as consumers, we need to read the fine print, I thought I had! I must have missed the small print about "Buy one pair of shoes and now you have signed up to a automatic bill of $39.95 every month!" And the one pair of shoes I bought were poor quality. This scam needs to be shut down or make sure that small print of billing is clearly printed.

Am I the only idiot out there that didn't know that when you "sign up" with JustFab, they automatically enroll you in their "VIP" membership?? This $39.95 monthly charge is crap. How can you take money out of someone's account and not even give an email saying they are going to charge you? You sure as hell have time to send out marketing emails, but not to tell someone that they're going to charge you?? This company is freaking scandalous. Your shoes and bags aren't that great.

I really like JustFab because they have the Lux brand. That’s why I’m still with them. It’s really high quality and not too much expensive. I've been buying too much from them. I bought a pair of heeled booties last fall, and they were a Lux boot and I love them. I get lots of compliments on them. I have recommended JustFab. They are reliable and easy to deal like when I tried to make returns or had a shoe actually break, and they took it back with no problem and replaced them.

I purchased a pair of shoes in November of last year (2013) because I needed a pair of boots and there was a "half-off your first pair of shoes" deal going on that I thought I would take advantage of. Unbeknownst to me, I was signing up for a monthly membership. I didn't realize I was signed up as a VIP member and then was being charged $39.95 every damn month despite only being on the website once and only purchasing one pair of shoes. I don't remember being told I was going to be charged monthly. I thought I would just be charged when I, you know, bought something (CRAZY, I KNOW). This is utter **. I'm a college student, so I can't afford to be wasting that much money.

I received a response from Just Fab and per the communication "We can always exchange your shoe for a different size... (provided we have the size you want in stock). The representative stated that it sounded like the rep I spoke to "requires some additional training". I'm quite happy with that response and will take a chance and order the additional shoes! I'm updating to 4star based on the fact that the company did in fact respond to all the concerns and will address the issue.

I've been with them for like a year and a half. I like JustFab’s jeans. The quality of their items has been great so far. I would recommend them.

I've previously order two items (hand bag and shoes) I'm not in love but their okay. Nothing I couldn't have went into the mall and brought! But today I look in my account, since it's kids day and $39.95 was taken out of my savings from JustFab. I was never notified about this so called "VIP skip a month". ** skip a month, how do you go into an account and take money then customer services say I can't be refunded. I didn't give the money away willingly and shouldn't have to go through a million trials to cancel this so-called "membership" so who I need to talk to. Like I want to talk to them now because this is very aggravating!! I'm very upset. I want this canceled, my credit card information taken off the site and no more of my money taken.

They won't let me cancel my account after signing me up for automatic billing of the $40 every month. I cancelled and the next month they charged me again!!! The lady on the phone wouldn't allow me to cancel the account. Unethical practices.

This is by far the worst customer service!! Below is my actual conversation with an employee of JustFab. My member ID number is **. I'm trying to obtain an (RMA) number. TRYING TO MAKE AN EXCHANGE ON SHOES THAT DON'T FIT!!! I just got disconnected from an employee on your end who told me I'm unable to return my shoes due to use of a promotion you all are running. I have carefully reviewed your return policy and nowhere does it state that I can't make an exchange due to a promotion you all run that auto applied to my order. I received my order this past weekend and one of the two pairs DON'T fit. I would like to make an exchange for that pair. I plan on shipping the shoes out today but it's becoming difficult due to the long wait time when I call 1-866-337-0906 and the issues I'm having with live chat. I'm not asking for a refund, I simply want an exchange for shoes that fit. I will gladly cover the cost of shipping them back to you, just want an RMA number and a return address.

DO NOT register with JustFab.com unless you want to be severely inconvenienced. Last year (or longer ago) I was duped into purchasing a pair of boots from this website at half price (only 19.99!). But my troubles have far outweighed this exciting deal on shoes. I did realize it was a membership based site, but unlike other membership shopping websites, they require you to spend $39.95 a month.

This is a warning to anyone interested in JustFab.com. They have terrible customer service. In order to cancel your account, you have to contact the customer service line directly, which has a wait time of over 10 minutes. Once you get someone on line, they hang up on you once you let them know that you want to cancel your account. This happened to me twice with two different representatives. I was finally successfully able to cancel my account with a 3rd agent. After this experience I can confidently say that I will NEVER do business with this company again.

I don't know how I first heard about JustFab; I think it was in a magazine or something, they had an ad in there and I went for the shoes. I was with JustFab and Shoe Dazzle. I was with two of them at the same time; I cancelled one of them because I didn’t like the way their shoes fit, but I go to JustFab for all my shoes for work. I absolutely love their website. They’ve always got cute stuff that I like. My last purchase was probably two or three months ago, and I think I bought shoes.

I was lured into purchasing a pair of shoes on this website not realizing it was a monthly subscription for shoes. Upon finding out about the $39.95 that they charge you monthly, I tried to cancel my account and was taken round and round in circles by a customer service agent who would not for the life of me cancel my account. Mind you, you don't have the option of cancelling online. I have an incredibly hard time believing that this isn't done on purpose to prevent people from being able to cancel their accounts since the company knows their business practices are unsavory.

I joined JustFab because of (1) The convenience of online shopping is always a benefit, not having to go out. It’s very convenient to shop online (2) Shoes! I mean everyone loves shoes! My favorite purchase so far would be the knee-length boots. I still wear them.

I purchased a pair of shoes from JustFab on 30th April 2014 and paid for rush delivery. 9 days later the shoes turned up. That is not rush delivery! Then, I was checking my bank statement and seen that the total for my shoes £21.45 including the extra delivery charge had been taken from my account as well as a charge of £35. I contacted JustFab and they advised me that this was the VIP membership and it is like store credit. When I advised them that I did not want a "VIP membership" I only wanted to buy shoes and I didn't realize I was signing up for credits they told me not to worry, they would refund the £35. Great, brilliant, FAB!! NO... I asked them to cancel my membership so I would not be charged again and they said they would do that as soon as the refund has been processed which could take up to 7 working days. 1 WEEK LATER, still no refund - jumping ahead 3 weeks... second monthly "VIP membership" payment has been removed from my account - still waiting on payment 1 to be refunded by the way! Contacted them, no answer, phones busy, email ignored, phones busy! You guys have taken £70 from my account after tricking me into signing up for something. I only wanted ONE pair of shoes!

I liked JustFab's shoes originally and I find the quality of the shoes better than on ShoeDazzle or places like that. I've been a member for three or four years. I love the fact that I can shop for shoes when I want and need them and that it's pretty easy and simple to do. They get delivered to me and I don't have to worry about it. I like their free magazines and the Buy 1 Get 1 Free promos. I love a lot of my sandals, my heels and the boots... I always love the boots that I get. My daughter steals them and takes some from me. They're always efficient. I always get everything on time. The quality of the shoes is really good. If I have to return something, there is never an issue. I always get the credit that I'm supposed to get and I've never had a problem with them.

Stole $39.95 a month from me for 5 months claiming I signed up for some damn shoe of the month club or "VIP" membership as they call it . I only bought 2 pairs of shoes from one time and the quality was horrible and they have the nerve to keep charging me monthly. I really don't like shoes that much to have ever knowingly joined a shoe club. What secret page was it that I missed that signed me up?? Where was the damn fine print?? You are thieves!

I first heard about JustFab on TV. I chose JustFab over other retailers because there was this one pair of shoes that I totally loved. I have been a member with them for over a year. I have taken advantage of their special offers because I get the emails, and every now and then, I shop every night. My last purchase was when I bought a pair of wedges that were two for $49.90.

Just Fab saw my rating and review and issued me my money back.

I called the customer service number to cancel my account 3x today and live chat. I was hung up on by someone named Jolene. I spoke with a man having a robot voice and told him 5x I wanted my account cancelled and did not need more selections multiple times. This is ridiculous and I need to get law enforcement involved now.

A girlfriend of mine told me about JustFab. I joined just because it's convenient. I can just pick them online and got the shoes quickly. It's very easy. I also like the pricing. I also got to avail of specials offers like the two pairs for one price. I took advantage of the three bags for one price. I'm an elite VIP member now so I take advantage of any sale I can when I can afford it. They're good quality. JustFab is quick, easy and convenient.

I needed some black boots back in March, and was so sad to find that the ones I wanted at Target were sold out. I was so excited to find that they had them on JustFab. I have the same ones in brown from Target that I got for $25, so the fact that they are saying these were regularly $69 was silly anyways, but I got them for $19 with the coupon so I was excited and didn't complain. Well, I happened to check my bank account today, 3 months later, and happen to see that there was a $39 charge from JustFab. So I call just to find out that they had tricked me into signing up for an account that would charge me $39 a month! They said I received emails about it, which I never received any emails from them regarding this.

I've been using JustFab for well over a year now. I think I got roped into one of those ads or something and I clicked on it, and then signed up. Been doing it ever since. I like the shoes that I get every month. I've gotten two offers from them in a magazine subscription. I haven’t made a purchase in a while because I had two credits and I've been using those credits. I bought a pair of Mary Jane high heels probably four months ago. Most of the items I purchased were good. My favorite products are the Mary Janes. JustFab is convenient and easy to use.

I've been a member for two years now and I like that JustFab is affordable. I like the price per item. It's within my budget every month; I can get one new item at least. I could get super cute shoes that look high-end and they have the subscription that you got rewards for. My last purchase was last month and I got a teal purse. I knew that if I keep purchasing, I would eventually get a free item. And who doesn't like free? I do think that technically, it leans more towards heels and fall pieces because they do a good number of boots, but I think their selection of sandals and flats do fall a little bit short.

I never learn. I tried JustFab when they just started and quickly discovered that the quality and selection are very substandard. Despite the company's resistance, I was able to close the account so they stopped billing me for every month when I made no purchases. Stupidly, recently I liked a bag on the picture, and signed another "contract with the devil". There are some improvement: you can skip the month and pay nothing, the customer service people are syrupy polite but the rest remains the same: cheap materials, cheap styles, lack of comfort. And you can't leave a negative review - it would disappear. They manage their reputation furiously, inundating sites with fake excellent review to keep an overall balance. In general: Beware!!

I heard about JustFab through one of the people I used to work with who ordered them online. I got one pair and loved it. I got another, then a purse and there were all these things that kept happening... it was amazing! There are so many different things they offer. It’s not just about shoes because they’ve got pants, purses, and kids’ stuff. My last purchase was during a two-for-one sale. It was black platform heels and a red platform. The quality of the items was good. I have favorites, a couple are coming apart including a purse, but I know it’s because I’m using them a lot. I’ve only been a member for a couple of years, so it’s at least lasting me a year or more. Lastly, JustFab gives you the power to get things now or later, and I love having that option!

I heard about JustFab through a friend. It's really easy to find the styles of shoes I want. What I like about being a member is having the stylist send me choices every month. I've also gotten two pairs of shoes for one price. I've done that a couple of times. My last purchase is a purse for Mother's Day. The quality of items is all good. They last. I've had no problems with them at all. JustFab is an excellent company. Very easy to order from. If I had an issue, I talked to somebody. They've handled it. It's all been great.

I have made one purchase with JustFab in October 2013. But surprisingly, I am charged 39.95$ each month since February 2014, and I really, but really don't know why?? I have not bought anything from you since October, so how come you billed me every month??? What is this??? On my bill, the only thing I see is "IBI*JustFab Canada 866-8084003 Ca" and the amount 39.95$. What exactly am I paying for??? Can you tell me? I surely hope you can..... Please answer me as this is the second time I am trying to reach you and I am not a patient person!

I have been a member since January 2014! Love, Love, Love the shoes and quality of Justfab! Not to mention the prices! The best thing I love about Justfab is that every style is true to size! I am never disappointed like I have been with other sites like shoedazzle! Thank you Justfab for your existence!

I've been a JustFab member for about four years. I love their monthly selections and prices. I've taken advantage of the two-for-ones they recently offered. I bought a pair of wedges in May. Of all the shoes I've purchased, the quality has been pretty good. I still have most of them. I have one pair that probably didn't last longer than I thought they would, but 99.5%, they’re great. I genuinely like everything that I've bought from them - shoes, handbags, etc. JustFab is convenient and affordable.

I've been with JustFab for a long time. I chose them because I like the shoes and I like the quality, and the price doesn't change. That's one of the biggest things that I like. I don't have one favorite, I like everything that I choose. I have them, and I wear them with different outfit. My experience with JustFab has always been great. It was exceptional. I've had no problem.

I asked for a refund for a member credit three times last year and they told me to wait but I never got it!!! I let it go but last month another credit was taken because I could not find the skip button and it didn't appear for some days so it is not my fault but theirs. I called them for a refund and they told that my 3 previous refund request is not on their system and that they can't refund me for the credit since it has no cash value?? Why was I told that my refund query is under process and that I should get my money soon then?? Worst customer service and I don't recommend this site. They just try to get money out of you.

I like shoes. My favorites purchase so far were the tan-brown strappy wedges. Sadly I wore holes through the soles. It is very tragic lol. Some of the soles tend to wear really fast. But overall I think their quality is good. I’ve been with them for a few years now. I just recently bought two pairs of shoes - sandally, strappy thing and wedges- while JustFab were having their Memorial Day two-for-one specials.

I am incredibly disappointed with the entire process of JustFab. I hardly ever find a shoe that I like and when I do it is always sold out in my size. After over a year of skipping the month and having to buy shoes I kind of liked because I forgot to skip the month and the money had been pulled out of my account, I finally decided to call and cancel my account. After 20 minutes of the customer service rep trying to convince me not to cancel my account, I finally received a cancellation confirmation number.

I like JustFab. It was a good experience.

I've been a member of JustFab for about three years. I like that they give credit when you buy a certain amount, and I've taken advantage of that. Last purchase I made was in August for a pair of shoes. Their quality is a hit or miss. Some of the bottoms come off easily, but for most of them, I’m happy with the purchase.

So far, so good. I've had to do returns before and I've had no problems with JustFab.

I purchased a pair of sandals from JustFab. I loved the style but when they arrived and I tried them on, the strap broke almost immediately. This however is not the main issue as to why I am so disappointed with this online retailer. I apparently joined their VIP package and was appalled to realize $35 had been debited from my account. I don't feel it was made clear when I purchased this first pair of shoes that this is what I was signing up for and assumed the offer was because it was my first purchase. I feel like I have been tricked into this and furthermore, because I have not set up a direct debit with just fab, I question that they are adhering to customers data protection rights by storing credit card details to reprocess amounts to take from the account holder each month.

My daughter told me about JustFab so I looked it up and saw really nice things. I like the brand of the shoes and it fits comfortably. What I liked about being a member is that each new month you get a new showcase. I’m a shoe person so I get excited when I see shoes that I like. It has been a good experience. I could always call and talk to somebody or if I’m not getting through to order myself online, I always call them and they will do it for me.

I love JustFab. I recommend them all the time. I wear their shoes and people are always like "Oh, my God, where did you get them?"

I've never had a problem with JustFab. Whenever I ordered shoes and if I need to send a pair back, they were always good to me. So I never really had any concerns or issues with JustFab. I've recommended them to a lot of my friends over here and a number of my friends have joined.

I tried to order shoes today for the first time and had a problem with completing my order. The money had been taken out of my account but my order wasn't yet processed. They put it back and I tried again. This time the shoes I wanted weren't available and it was costing me more money to keep calling the US as I'm from Canada. I'm not interested in trying again.

I first heard of JustFab through my girl friend in 2011. At the beginning, I got a pair of shoes regularly, almost every month, but I like the possibility that I can go in and skip the month and just see what’s there. Then, if there’s something that I really like, I’d just go ahead and get it. My last purchases were nude pumps, a nude bag and a black bag. The prices are really reasonable, and the quality of the shoes is good. I’m actually wearing their shoes right now. I’m very satisfied with JustFab. It’s convenient, the style of the shoes is always spot on - I always find stuff that I really, really like, and it’s just so easy. I work and I don’t shop enough, so getting the emails makes it really easy.

I've been a member since 2010. My favorite thing about being a member are the discounts. Finding the style of shoes that I was looking for was fairly simple. The last thing I purchased was a wedge shoe. The quality of the items was pretty good. Overall it was a great experience.

When JustFab just popped up in my Facebook feed, that was the first of its kind I’ve ever heard of. It’s quick and easy and makes it simple. I decide if I can afford a month or I don’t want to. I’ve been a member for a long time, four years maybe. What I like best is having the option of finding something without having to go anywhere.

I chose JustFab because I like the products that they had and I've read some reviews on Facebook and it seemed like people have good experiences with them. It was easy finding the styles I wanted. I really like the quality of products for the same price. When they say 39.95, they mean it. Being a member I am earning reward points and get free stuff. They always have the two for one or buy one, get one free. They also give like free magazine subscriptions, and of course getting more points and getting free stuff things like that.

I signed up to JustFab and I liked the service that it provided, as I knew you could 'skip the month' if you needed to. However, I have since cancelled my subscription to the site as I realized I was skipping the month very often. The cancellation was fine, until I checked my account the next month and £35 had been taken out of my account AGAIN!!!! I cancelled the subscription because I couldn't afford to buy anything and they took the money anyway. I have since sent an email from their site but have had no response back. It is not acceptable!!!!

Like many other people on this page I have recently realized that JustFab have been charging 35 to my credit card. This has been going on for 8 months. I called today and spoke with someone and then their manager who agreed to refund me with half the amount on my account. I still think this is unacceptable. I feel as though I was totally tricked into signing up for this VIP account. I thought when I purchased my shoes last year in 2013 that the discount was because it was my first order as this was how it appeared. I will never shop on JustFab again. I think this kind of thing is disgusting. When I got emails from them each month I just assumed it was spam advertising the latest trends.

My issue seems to be the same as hundreds of others. I ordered some shoes months ago and have inadvertently signed up to some kind of membership in the process (not made clear!). I am now having £35 taken from my account each month!!!!! I am about to attempt to get a refund but hold out little hope.

I've been a JustFab member for over a year. I like the stores. I joined after looking at some of their shoe styles and them having a two-for-one offer. The last purchase I made was over a month ago and I purchased some black wedges with gold at the top and sandals with heels. The quality of their items is good. The people I've recommended it to are JustFab members now. They have great quality shoes.

I allowed my daughter to buy a pair of shoes from this place on my personal credit card and they talked her into a membership. I got notification from my cc company that a $39.99 charge had just come through so I talked to my daughter who said she ordered nothing. I called my cc company about the charge who then proceeded to call JustFab, turns out they manipulated my daughter into some kind of membership. When I told the guy from there that the fee was for this VIP membership thing. I told him that the charge went to my cc and I AM NOT MY DAUGHTER, DIFFERENT NAMES. He said he would cancel her membership which in turn would cancel any further charges (please keep in mind my cc representative is still on the phone for all of this).

For over 6 months, Justfab delivered defective products to me, ignored my patient pleas for help & questioned my honesty as a customer instead of reviewing their Quality Control, and allowed it's Management to treat me ABOMINABLY. To begin: I started to experience first hand the poor quality of Justfab's products & svcs almost immediately upon the acct's inception (in Autumn 2013). Over the entire course of this acct, I patiently and helpfully communicated with Justfab's "Fashion Consultants", Supervisors, & Acct Managers to notify them of each of the problematic/defective orders.My very first handbag that I ordered was the Arrival handbag (Tan). Upon receipt and inspection of it, I observed some exposed adhesive + a slightly dysfunctional zipper. Although I did notify JF of the possibility of my returning the bag, I never bothered to return the bag - I eventually gifted it to a friend.

I cancelled my subscription with Justfab in February. They didn't charge my account March or April but when I checked my account today they had charged me, consequently overdrafting my account! I called and they are refunding my money but it will take 5-10 days. This is ridiculous, will never buy from them again!

UPDATE

My fiance had bought a pair of shoes 11 months ago for a graduation. She had purchased from the company a while ago and had no issues so she figured the company was a great company to order from. Shoes came in and she was very happy. 11 months later we are checking credit card statements and we see the charge we never signed up for. When you buy shoes through the company, you are automatically signed up to pay each month which is a total scam. We were charged over 400 dollars without even a notice via email of the charges. We called customer care and they told us that there's nothing we can do because we should have read every word of the fine print and that we are stuck. UNACCEPTABLE customer service. All we want is our money back and we will stop fighting the company, but they refuse to work with us. DO NOT ORDER FROM THIS COMPANY. We will keep this comment up until we have resolved this issue, which with how much we've tried, probably won't happen.

JustFab tricked me into this membership. It is near impossible to buy anything without unwillingly signing up. Their comment that 'you are not obligated to buy each month' is misleading as they will automatically take £35 from your account even if you do not buy anything. To avoid this you must log in and click 'skip the month' which is a ridiculously long winded process which they do not make clear when you (unknowingly in most cases) sign up for the membership. I did not realize, I had been signed up for this until they had charged me. They did not send an email letting me know so that I could cancel if I wished. All one big scam. If this is not resolved and they tell me that a refund is not possible, I will use every means at my disposal (facebook, twitter, friends in the fashion world etc.) to let everyone know what a scam this company is. Do not buy from them.

I received 2 damaged bags from their warehouse. I called to let them know I was returning it. Rep told me it was damaged from the mail, both boxes was intact. Waited 2 months for the new bags. I want some type of compensation for my inconvenience.

JustFab offers great styles, great prices and great customer service. I’ve been a member for two or three years. Just last month, I bought a large, hot pink laser cut tote bag and it has good quality.

After my issue of being charged twice and now they are returning my money, I am happy with the shoes I bought and they are good quality I look forward to wearing them on holiday. My advice to any future customers is do not join the VIP membership. I will use JustFab again but as a pay as you go member.

I've been ripped off by JustFab. They took 35 pounds from my account on the 14/05/14. I contacted them yesterday, 14/05/14, just to be told I could not have my money back and that I had agreed to this. This company needs to be stopped. How can they get away with stealing money from our bank accounts? Fuming.

As I saw the TV advertisement stating everything on the website was 35 pounds and first purchase is buy one get one free I signed up and purchased 2 items for 35 pounds the next month and the next I noticed 35 pounds coming out of my account. Upon ringing the company they stated that I was a VIP member which if I had known I would never have signed up (yes perhaps I should have read the page more clearly). Additionally Just Fab could state about the VIP pricing more clearly. I also realized when you are not a VIP member everything on the website is not 35 pounds contrary to the TV advertisement. When I phoned the company they told me the only way I could get the money 105 pounds was to purchase items with them and if I cancelled my account the money would be lost. What a policy! Another example of a capitalist company rinsing the consumer.

JustFab.com refunded the amount charged and fixed my account in a timely manner. The customer service responded very quickly and I appreciated it. I will continue to print my skipped month confirmation page as my previous post stated to make sure it is actually being skipped and my card is not being charged.

I've been purchasing from JustFab for a number of years. There was Shoe Dazzle but the styles that I was shown on JustFab were what I have an interest in so that's why I went with them. I've got a number of free shoes, free pairs by making purchases and you accumulate points by paying and as you reach a certain limit then you can get a free pair of shoes. I have been very satisfied with the quality of JustFab. I am fully satisfied with the overall experience. I have recommended them and will recommend JustFab to anybody that's interested.

SATISFIED ABOUT MY REFUND. WOULD LIKE TO SHOP AGAIN BUT AFRAID TO SKIP A MONTH & STILL GET BILLED LIKE OTHERS SAID HERE.

Despite having skipped the month since February, 3 payments (March, April and May) have been taken. I emailed and despite the first email response stating they would refund but asking me to reconsider, I have since only been getting automated emails that don't seem to have taken into account that the money was taken despite me skipping the month!!!!! When I call the line goes dead, when I email a reply says the ticket number has been inactive so is locked and when I submit a form online, I get an automated email explaining that I have to skip the month!!!!

My wife bought a pair of shoes from JustFab.com and was unaware that she was signing up for the VIP program in the process, something she didn't know about nor want. She didn't know about it because of the tricky user interface setup when purchasing. I've been to the site and it looks on the surface, exactly like most e-commerce sites, however, you are signing up for VIP along with the monthly bill of $40 when you make a standard purchase. We were billed every month for 6 months before I caught it (thought she was just getting make-up, shoes, or whatever and never questioned it).

I am incredibly dissatisfied with the phone customer support! "Heather" was not listening to me. I don't want the account, I said it many times! But all she kept doing was telling me to give it a try. When she finally told me my account was cancelled I wanted to know about my money being returned. SHE REFUSED to give me my money back. She was an absolute disgrace to customer service. Working in the field for many years when someone says they want a manager you get them a manager because at that point you are risking a lot for the business legally if you don't. When she came back to the phone after telling me to hold she said the credit would be there and I could use it anytime I wanted to. When I told her that I wanted nothing to do with the credit in my boutique I just wanted my money back she said they don't do that.

My daughter sent me an email to sign for it and since I liked the shoes, I signed up for it. The quality of most of the shoes is really good and in general it was pretty easy finding the styles of shoes that I like. I also really really like that they have on there what they call my "Boutique”.

BEWARE - your bank account will be paying even if you're not buying! When I made my first purchase form JustFab, I did not realize that I would have to carry the burden of trying to remember every month to "skip" or else I would be charged! I wanted to cancel for the longest time but I never did because I was very busy and I thought that I would maybe use the credit for something in the future. I also figured I could just cancel my account and be refunded any credit that I did NOT use (because that would just make sense... Why would I pay for something I don't even have????).

I was intrigued with JustFab because the style of shoes are not what I see typically when I go physically shoe-shopping. Some of the styles are great. I appreciate it because they always manage to present a style I didn't consider before and I like that. Sometimes I don't like them in particular and that's what I love because you can skip it. Then, the months that I do, I feel great because I have something that is not just typically me. JustFab was actually the first to offer the monthly service. I've seen others come, but they've always been prompt with their delivery. They've always been great with their selections so I didn't really see the need to try others. I'm a loyalist. I've been a member for over two years. Because I'm a mom, it's nice when I'm paying bills and getting stuff for kids, and that there is one thing that's just for me. Even if I don't, it's nice to know that it's there. The winter was really rough and we got late snows. I bought some sandals either last month or the month before. It was funny because I knew I wasn't going to be able to wear them but it was like a defiance of the weather. The quality of their items was always great. JustFab is trendy and convenient.

I have been contacted by JustFab and am pleased to update that they have resolved the issue and refunded the May payment.

I liked the shoes and purses JustFab had. At the time, there wasn't any other retailer on the internet. Last year, I bought a silver pair of sandals. It's been a while since I've made a purchase because I'm not working so shoes are not a necessity anymore. The quality of their items has always been good but if I don't like it, I return it. It's a good thing for people who don't get out to go to the store to purchase shoes, but you have to make sure that you cancel before they charge your card because they will charge it if you haven't made a purchase.

I really appreciated my first pair of shoes but I forgot to cancel on the 5th and called on the 6th. I can't afford to buy the shoes on a college student budget and I'm really hoping for help. I like JustFab but this disappoints that they couldn't help.

I really need someone to help me. I have skipped the months of April and May and it appears I didn't. I realized it when the bank account came in. Please, I need someone to help me. I am crying over this situation. My mom couldn't pay a bill because of this. I know I have skipped the month. Why it doesn't reflect? I am from Puerto Rico and the ship cost is high. Please, I need someone to help me very fast. I can't believe this. I even have an alarm to skip every month and I thought everything was right till now. Help me please to get rid of those credits. I trust someone could help me. I have so much trouble for this loss. Please, please help me!

My experience with JustFab has been good. I don't have control when it comes to buying shoes. So usually, by the time I get my new boutique for the month, I have already surpassed my shoe budget for the month.

I had signed up in November of 2013 and was so excited to get the boots I had been looking for. When I received them they were a bit small. I called to return them and was told I would only end up getting $5 back because of a restocking fee. I also wasn't able to exchange them because they were bought on sale. Fine, I resold them myself. I then asked to cancel my account. For the last 7 months I had been trying to cancel my account. I called again today and told them I need my account canceled and my money refunded.

I started with JustFab to buy my mom a Mother's Day gift! I received $10 credit in the mail and decided to go for it! I tried to get 2 pieces of jewelry and while at it made a VIP membership account. I only did this reading that it would be very easy to cancel. I made my purchase and was happy because it was very cheap. I later realized I wouldn't be in the Country in order to skip a month and I frankly would forget anyway. I called to cancel my account expecting it to be an easy okay response. No.

After some initial issues with the membership, Just Fab cancelled my account and refunded the charges.

I was curious with the styles JustFab had online at the time and it was super easy to find the shoe style I was looking for. I really did like the styles. I've been a member for about three years. I bought three pairs of shoes last month. For the price you can't beat the quality of the shoes. They are just fabulous.

I gave JustFab a try because there was a great promotion at the time where I would be getting shoes for really cheap due to a mail-in rebate. Well, wouldn't you know it, the mail-in rebate didn't work since I never got my rebate check. But that wasn't what made JustFab such a horrible experience. No, it was the fact that it was so hard to cancel the membership! As many of you know, on the My Account page, they have a cancel account tab that you click but all it says is to call them at an 1800 number. So I called but was placed on hold forever. I called 3 times and wasn't able to speak to anyone. I was able to chat with JustFab online but they said the same thing, to call in! I even shoot them an email but they just replied with:

JustFab is awesome. I have tons of shoes from them. I had seen it on one of my girlfriend's pages on Facebook. I liked the variety of shoes, the whole presentation and the way that it comes in boxes. I liked that some of the stuff has bags to it and that it was a pretty speedy turnaround as far as ordering and receiving them. I've been a member for a little bit more than 2 years. My favorite thing about it is the fact that they keep adding new shoes. I definitely like looking at the new shoes. I've never had a problem or ever needed to return any of my shoes. It's exciting to find a really cute design and the type of shoes you're looking for at a price that just remains the same.

I like the shoes and styles. It was very easy to find the style that I was looking for. I've been a member for over a year now and the last purchase I made may have been in January. They were all of good quality. I had no problem. The experience was just awesome.

I really like JustFab's shoes. I've been a member for four years now. I just saw a pair of shoes I really liked and I kind of ended up getting the first one. It was really easy finding the shoes I like. It was set up good. I know it's changed now, but the setup's really nice. I used to like the discounts on the shoes, especially whenever they had the iron fist collections. And just last December, I bought boots for me and my mom, and then I bought a bag. They're really good and sometimes if I do have trouble, it's kind of nice that I'll be able to talk to them easily. The wait is kind of a little bit longer than before, but I think it's just cause it seems like a lot of people are going on to the website. Overall, I'm happy as a customer.

I like to buy boots and stuff at Justfab because they have good prices. The quality of the items were okay, not always the best quality, but they usually last for the season. Normally I do recommend them, but the monthly thing is hard because people forget, and then you get charged and there's nothing you can do about it.

I purchased $300 worth of goods from the site, in April I skipped my selection but still bought shoes sometime in April. Today, I see I received a charge for $39.99 and they are claiming I never skipped this month. I have heard this before but I am outraged that they can stay in business and run this scam. I heard so many bad things about their practices but still took a chance. Don't join. They are thieves. I will be speaking to my credit card company about these fraudulent charges. Stay away from them. If it sounds too good to be true...

I found JustFab through online. I've been with them for a couple of years. A couple of weeks ago, I bought eight pairs of pants and pairs of shoes. I've never had any problems at all. They've been so great.

I ordered these boots for wedding pictures. (The ones in the picture are from their website.) They came very quickly. That's where the good experience ends. When I took them out of the box I was extremely displeased to see a pink stain on the front of one of the boots. I didn't want to ruin them by trying to clean the stain myself, so I promptly called customer service and told them I wanted to exchange them for a new CLEAN pair. The gentleman that I spoke with was very nice and helpful. I got a shipping label and immediately sent the boots back, and waited for my new boots. And waited... and waited... and waited. Finally, after 3 weeks, I called JustFab, who then told me that they'd never received my shipment. I then called Purolator and got the tracking number and found that JustFab had indeed received my package a week prior to my call.

My experience with JustFab has been pretty good so far. I'm seeing that the company has taken quite a leap to another level, but for me the experience has not been bad.

They were able to have my credits refunded. I was satisfied with the prompt response.

Although stylish and very relatively inexpensive, the shoes sold are not intended for individuals with slightly wider feet. I, for the most part, can purchase my shoe size (without it being wide), in any shoe store without any issue or discomfort. I called customer service to return the shoes, and kindly asked, "Are the shoes always this narrow?" The reply was, "Yes, most of them are. However, it is dependent on the manufacturer." Accepting of that fact (I do have a slightly wider feet than what is deemed as normal), I asked for a refund. Since, I do have a wider foot and most of JustFab's shoes are geared toward those who have slender feet, I gathered I probably couldn't wear the majority of the shoes being sold. I was then told that I COULD NOT be issued a refund, but a store credit, because the shoes I bought were purchased through a JustFab promotion.

My experience with JustFab has been great. I’ve ordered quite a bit of things. I’ve had no issues. Anything I don’t like, I just return and it was a pretty easy process.

I first learned about Just Fab through an advertisement on the web. I’ve been a member for a couple of years. It is very easy to find the style of shoes I was looking for and I found the shoe I like. When I first joined, I really enjoyed the variety. There were a lot of interesting types of shoes. In the last six months, it's become very difficult to find a unique shoe on the site where I've actually considered canceling my membership. A lot of the shoes seem just cookie cutter. I've dealt with the customer service people a couple of times and they've been very helpful and friendly.

I really liked, when I first started, that shipping was super fast since they were coming in through Federal Express.

I've been a member of JustFab for about 3 years. My favorite thing about being one is it's easy. I don't have to shop. I can just click on what I want and it gets mailed to me. I decided to purchase from them because I saw something I like. It was easy enough to find the style of shoes I was looking for. The last purchase I did was just last month or the month before last. I bought a pair of purple UGG style boots and a purse too. I take advantage of the VIP perks. I've never had any problem with any of them in terms of quality. My experience has been fine and would recommend them.

I've used JustFab since three years ago. This was when they were just starting. I like having their selection of shoes, the variety and the ease of placing my orders online. In the beginning it was a little hard to find the style I'm looking for but JustFab has evolved over these few years. Their website and the range of stuff that they carry has gotten better. Compared to Shoe Dazzle, JustFab quality was a touch better and in the beginning their customer service was just fabulous, really well handled. Any phone calls I had were answered quickly and the ladies on the line were great to deal with. The last thing I bought was a bag and that was a year ago and I think I feel the bag's quality was so-so but the shoe quality was very well. I have introduced quite a few people to JustFab and I know they're using their service still. Overall, experience was fun, easy and a great way to get some really cute shoes online.

I've been a member for at least two years. I like the Just Fab shoes. It's not difficult at all to find the style I'm looking for. I love the perks and just having different styles and the variety of things. I get the free credits that I use often and I've been racking up my reward points so I hope I'll get a free pair of shoes at some point. The quality of the items is great. I just bought a pair of wedge floral sandals this March.

I place my first order with this website on 2/17. Today is 4/22 and I have nothing to show for the $$ I spend on this website. After going through wrong colors & wrong shoe sizes, I finally was able to get a pair of shoes which were the right color but the wrong size. So I place another call to customer service and requested to get a pair size larger in the color Burgundy. They claim that they will ship out the replacement product as soon as they see the return item in the USPS system. My return was logged in the USPS system on 4/16 (RMA code for my item is valid till 5/6). So yesterday on 4/21 I see that the replacement has still not shipped. I call the customer service (for the nth time!) at 5:31PM PST on 4/21 and Cathy answers the phone. I ask her why my replacement order still shows as pending & she goes on to tell me that it's because they need to be released!