
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed Oct. 15, 2015
I had a good experience with JustFab but their style is not for me. I didn't want to have to remember to postpone my membership every month, so I decided to cancel it.
Hi Michelle,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 14, 2015
I've only done one purchase with JustFab only because certain things were not brought to my attention until afterwards. I didn't like everything was not upfront and I wasn't very pleased. They probably still have me down as a client but I don't use JustFab any longer. Their shoes did not last very long and that's what I could care for. There were a couple of tears and before you knew it, it was extremely dirty. I wear heels everyday and I wear them all day. Unfortunately, I bought a total of 5 pairs at the same time and I didn't like 2 pairs of shoes out of the 5. Moreover, I only have 2 pairs that I still wear.
Hi Neecy,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 14, 2015
I like JustFab's selection of shoes. I got a pair of boots about a month ago and I like the quality.
Hi Leileni,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 14, 2015
While reviewing my credit card statement today I noticed 4 months of charges for "VIP access" that I know I had canceled after my original purchase. (I had a close friend warn me that after making her purchase she was charged a extra month's fee and to make sure I canceled to avoid the same runaround.) After calling the customer service line I was informed that I had unknowingly activated multiple accounts, and so when I called to cancel my account I had only canceled the one account.
I acquired into how I would of activated two accounts with only one purchase and had not received any emails or notifications about it, and was basically told that it was my fault for not reading the "how it works" section and that I shouldn't of made multiple accounts. This representative was not only not listening to my problem (or didn't understand) she confused me by quickly drowning me in dates and then once again told me that I should have read the rules. After trying to explain to her again she put me on hold and told me I would be refunded for 50% of my purchases because "I obviously didn't understand." She also told me that I could not deactivate my account because the other half was still on my account and to "try not to forget this time."
Throughout my experience with JustFab I've felt cheated and belittled by the staff and by how this whole site seems to be set up in fine print and confusing rules. I had read the reviews and figured I protected myself from what other consumers had to say, but I never expected to be blindsided by information that was unfairly withheld from me. I have zero interest in ever working with this site and will continue to vigilantly share my bad experience with other consumers.
Hi Sara,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 14, 2015
Last February, I was looking at JustFab's shoes and saw that it was two for $39 so I ordered them. They were prompt with the delivery and I got the items in two or three days. The shoes were really good quality. I like them a lot and still have them. I wear them out all the time.
Hi Michelle,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 13, 2015
I'd heard good things about JustFab - positive experiences with them - so I decided to try them out myself. I've been a member for at least 6 months now. Their style expert's selections were very good. My last purchase was a pair of boots and a pair of sandals. They're holding out very well and very comfortable. It's also nice that I can skip a month and it's not like they require me to buy something every month. It's just there for me if I want to buy something.
Hi Jessica,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 13, 2015
I've been with JustFab for over a year. They had a special - get 2 items for $40 - so I purchased from JustFab. Last August, I bought some clothing and shoes. The quality is good and I like them.
Hi Monica,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Oct. 13, 2015
I only purchased one purse from JustFab and I love the quality. I carry it everyday. After that I canceled my membership because I don’t want anybody taking $39.95 out of my account every month because I don’t shop like that.
Hi Diane,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 12, 2015
I have been a JusFab member for a couple of months and had a pretty good experience with them. I bought a purse a month ago and I love it. I'm happy with JustFab.
Hi Sharron,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Best regards,Clarisse
Reviewed Oct. 12, 2015
I liked JustFab's selection and price and have been a member for quite a few years now. The selections given to me by my style expert were okay and so far, the items I've purchased from them are holding up.
Hi Kristi,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Oct. 11, 2015
I needed boots and JustFab has the "get 2 for $40". I bought wedges and heels last time. The heels were fine and I could wear it. But the other ones that they sent me broke but I didn't bother sending them back because they're free.
Hi Carla,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 11, 2015
I've been a member of JustFab for about three and a half years. I chose to purchase from them because of the promotions that they had at the time. My last purchase was in July. It's a black purse and it's good. The items I purchased from them have good quality. They have pretty good selections, and for the most part, they regularly suggest items that appeal to me.
In the past, I tried to cancel my subscription because I wasn't as interested getting that many things from them anymore and not because they did anything wrong. When I tried to cancel it, no one ever came to the phone. It's the same number but for the option that you choose to cancel, no one would ever come to the phone. There was one time I waited about 15 minutes on the line for someone to come and they never came. Then I called for another reason to check up on an order and someone came to the phone immediately, but to cancel it no one would ever pick up.
Hi Chriscendia,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 11, 2015
JustFab had nice shoes but I only bought two pairs from them as I can't find another pair that I really like. I had a problem buying from them once where I bought a pair of shoes, and it went through but there was a mix-up. They sent me the wrong size and I tried to send them back. I had to call them and they ended up not having them anymore. They took money on my account twice. I'm trying to find another pair so that I can run down my credit then cancel my account because I'm not really satisfied at all. I'm not abandoning my money in there.
Reviewed Oct. 10, 2015
The style expert had great selections during my membership with JustFab but I didn't use it that often. I didn't know at first of that monthly type thing, and it's my own fault. I ended up paying $40 a month and never using it, so I cancelled my membership. But the service was great and I have recommended it to some friends of mine who buy shoes quite frequently.
Hi Allyson,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Best regards,Clarisse
Reviewed Oct. 10, 2015
I bought shoes from JustFab and they tore fast. The quality of items there is poor and if it's not going to improve, I'm going to suspend my registration with them.
Hi Abjaila,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 9, 2015
I was a member JustFab for about three years and canceled my subscription about a year ago. I mainly bought from the purses that they had to sell fast. The selections given by the style expert really matched up. I wear blouses and fun things on my own versus what was supposed to match from whatever I pick from the style questionnaire. I bought shoes from them that were not a very good quality. They were very hard and not comfortable at all. The first pair I only wore once and the second pair I've worn twice. The price for the bag was good given how much I was spending for them.
Hi Anna,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 9, 2015
I decided to join the JustFab online because my friend had told me about it and it seemed like a good idea. I didn't know that I would be charged once a month if I did not purchase anything. So when I found out that it had charged my account, I wasn't angry because I figured it was wrong on my part not to fully read the guidelines for signing up.
I needed a new pair of boots that would be slightly comfortable and cheap since I'm newly pregnant and I live in Indiana and I remembered that I had $39 of credit on my account. I was never told that the item I purchased had to be the amount of credit in my account. I assumed that it would be used kind of in a way that I could some of it towards one item and whatever was left over towards another and pay for the rest out of pocket. When I called customer service the rep I talked to was not understanding at all at why I was confused at the recent charge to my bank account. I very much want to cancel my account based on being charged twice and not being able to refund.
Hi Kristen,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 9, 2015
The pricing of JustFab was attractive plus, the fact that you can get a pair of shoes for $39.95 were two reasons I decided to buy from them. I bought a pair of heels 4 months ago. I was happy and satisfied with the quality of their items especially those particular heels. But I wasn't very pleased with the couple of purchases I've made before. Some were not of high quality. I had a button fly off, although I had worn the items only three or four times. That was a turn-off for sure.
But I do appreciate the offers that they have and I like the option of deals and skip the month when you sign up for the VIP because I don't necessarily want and need shoes every month. I have actually gone back and forth about keeping my membership, but I've stayed on primarily because I've had the option to skip a month at a time and I would have cancelled sooner if I hadn't had that option.
Hi Joanna,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 9, 2015
I bought two pocketbooks and a boot from JustFab. They're good quality and nice. It's a great experience I'm having so far and I will recommend.
Hi Bibi,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 8, 2015
Noticed on my bank statement today (10/08/2015) that I was charged twice for membership. Last month I cancelled my membership only to see that I'm still being charged. I try to get a refund for the amount I was charged this month only to be told that they don't give refunds, you need to use the credit on one of their products. Being a dissatisfied customer of their products I don't intend to buy anything else from them. The sizes of the shoes run to small and the quality sucks! I will be sure to let all my family and friends know to never buy from this company!!
Hi Beverly,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 8, 2015
I liked the idea that everything on JustFab was mostly $40 and free shipping and free exchange or return without the struggle. That was amazing so I've been a member for 6 years. 5 months ago, I purchased a dress but I exchanged it for shoes. For the most part, they're good though I did get a purse from them that the inside tore apart fairly quickly and I wasn't happy about that. But the shoes have been good quality. However, last time I had to call in, their rep was having a hard time understanding what I was saying and it was a lot of back and forth. He tried to make it harder than it had to be. We finally got it straightened out and it was fine. Overall, it's sometimes not easy if I call in specifically about something even though it's easy to return things. Other than that, it's been good all in all.
Hi Jocelyn,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 8, 2015
The first time I ordered from JustFab, things were good. They were boots and the quality was really good. But the second time, I ordered high heels and then they were not good.
Hi Mashinda,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 7, 2015
I did a purchase on March the 16th. They don't tell you that if you don't purchase any month they will charge you $39.95 monthly fee. This is the only company that is doing this. Join the VIP, Lol so if you don't purchase anything you get charge forever $39.95. Also when I called they said that I need it to call in 6 days to cancel. Well they don't call you or send an e-mail because they want to steal your money. Also I have not use the shoes and the clothes I purchased because looks very cheap. NEVER BUY IN WWW.JUSTFAB.COM.
Hi Gloria,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 7, 2015
I always forget to cancel my month and they charge you hard to get a refund, so you're stuck with a credit. The credit can only be used toward shoes that are exactly 39.95. I have spent two hours looking and haven't found any shoes today that are 39.95. This is crazy.
Hi Brooke,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 7, 2015
I've been a member of JustFab for a couple of months. I learned about them from family member and I liked the item when I bought it. I’d recommend them to a friend.
Hi Hermy,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 6, 2015
I purchased some boots from JustFab and I love them. I love the customer service for helping. It's great that they're available 24 hours because sometimes there are people who work in the middle of the night and would love to get someone during the wee hours. The shipping days is long but sometimes they grant you the rush shipping for free. They're always trying to please you and I like it that they won't charge. I don't get their coupons as much as they say that they send them out. But other than that, it's great. I like it. I've been with them for a while.
I would recommend JustFab to my friends, but two months ago, I couldn't believe what happened. I had three orders but they were sent to me at different times. For my first purchase, they sent me the wrong shoe size. The shoe's size did not match the size that the box said. My other purchase went to a different house because the young lady put another address instead of the one I gave. I couldn't retrieve it because the people said they didn't receive it (of course), but my email told me they did. The other time, the postal people just left it in the yard and I didn't know I walked right past it. They left it in the yard under something so I didn't think anything of it. I didn't think that's what they would do so I just sat for a week thinking it was still being processed but it was there.
Hi Michelle,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 6, 2015
I have called 3 times now and been placed on hold for 15 minutes. It says the telephone is reachable 24/7 yet if that were true why haven't I been responded to after several attempts to get in contact with a human who may understand my dilemma, not an automated machine ignoring my request. After the 3rd attempt someone finally answered after 10 minutes of holding on the line. The woman was very courteous however that wait time is ridiculous and the surprise charge on the account was not appreciated especially when I am reminded I will be charged the day of when it's too late to cancel the charge.
Reviewed Oct. 6, 2015
I'm a JustFab member for six months now and was interested in the fashion that I could see on their page. Their style expert gives young selections so I had to go through them and pick something that I like. The quality of the items I purchased was great.
Hi Shelly,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 5, 2015
I was charged $14.95 and expected my order in some time. I continuously checked my order history to see when the boots would ship. Eventually I saw that the order had been cancelled, by someone other than myself. The order number is **. I sent two emails to the team with no response. I still want the shoes that I ordered, I just do not know why the order was "cancelled." I definitely will be skipping months until the issue is resolved.
Hi Jessica,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 5, 2015
I've been a member with JustFab for a few months now and everything's been good in my experience with them. For the most part, the selections that are given to me by my style expert are okay, although sometimes they get them all mixed up. A few months ago, I bought a purse and it was good quality.
Hi Davida,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Oct. 5, 2015
I checked out the JustFab website and I found something I liked. I bought something that I wouldn’t want to spend around $200 on. I got some platform shoes that were white and I wanted them for the summer, but I know it's a fad. It is something that I might like now but might not want to wear again a year from now. So far, it's been good a good experience with them.
Hi Vanessa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Oct. 4, 2015
I got everything on time and quickly from JustFab. My mom paid for it, then I made an order another time and there was no problem both times. I like the quality of their items. In fact, I bought them last winter and I still have them this year and they're fine. I've been a JustFab member for a year and you get deals for being a member for so long.
Hi Tiffany,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Oct. 4, 2015
I purchased from JustFab when I started a new job and needed shoes. It was easy finding the item or style that I was looking for as they have it well laid out. I’ve been a member for three months and my favorite thing as a member is that I have special offers, the discounted price of two for $39.99. I’ve only bought for one month, skipped two months because I don’t need new shoes right now. I bought a few pairs of ballet flat type shoes and the quality is nice. I love the look of it. However, I have a problem. I can’t really wear the shoes. I didn’t return them, but the sizing runs a little small, so they’re uncomfortable to wear and I haven’t been wearing them. Overall, it was an easy and convenient experience.
Hi Annlouise,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you have other questions or clarifications, please do not hesitate to contact us at your earliest convenience. Again, our apologies for any trouble this has caused.
Best regards,Clarisse
Reviewed Oct. 3, 2015
There's a lot of selections on JustFab at a good price so I like it. So far, I've only bought one pair of shoes from them. They're really cheap and I got everything on time. However, I didn't like that they signed me up for a VIP thing. I tried to cancel it last month, but the woman I talked to wouldn't let me. She said she was going to credit my account and that next month to skip it. So this month, I'm going to see what's coming up and if I can buy something. Overall, JustFab comes in so fast and I have recommended them.
Hi Waad,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 3, 2015
JustFab sent me a $15 credit so I went to their website to purchase a handbag. I wasn't very pleased with it because it didn't feel good quality. That's one of the reasons why I didn't continue with my membership with them, and because I'm not a monthly subscription type of person.
Hi Katelyn,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 2, 2015
I like to shop and JustFab’s shoes, prices and everything made me purchase from them. I was able to take advantage of the 30% off and the selections were also good. I purchased a bunch of sandals a while back, and I love them. I also bought two pairs of boots, a pair of pants, and the quality is okay. I’ve had a pretty good experience and I’d definitely recommend JustFab to a friend.
Hi Wendy,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best regards,Clarisse
Reviewed Oct. 2, 2015
Love the variety of selections but... I wish their shoes were made in the USA.
Hi Lorna,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Best regards,Clarisse
Reviewed Oct. 2, 2015
Originally, it was JustFab's misleading way that got me to purchase from them. They never actually said that you would have to pay $39.99 per month whether you buy something or not. I've been a member for close to 2 years now. About a month ago, I was looking for a pair of stripper shoes and ordered a pair, but they weren't too stable so I sent them back. The quality of those shoes was good but they weren't exactly what I was looking for. I have a favorite purchase from JustFab. It's a pair of little, brown booties and I've been wearing them for a long time. They're cute. My experience with JustFab is fine overall.
Hi Raisa,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 1, 2015
JustFab makes it almost impossible to cancel a VIP account. Not only can you not do it online, but the phone rep refuses to cancel the account until you've used any credits in your account. So I just keep getting online and skipping each month - and telling everyone I know not to sign up. The shoes and bags are not high quality, but they are cute - but their customer service is deplorable!
Hi Dena,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 1, 2015
I got to know of JustFab through a friend that I work with. I went online and started looking from their merchandise. I liked what I've seen and wanted to try them out. When I did receive my merchandise, I was very satisfied. As a member, I like the special offers. When I ordered something before, I didn't even have to pay for the shipping. The selections are also nice, and finding items I'm looking for was very easy. My last purchase was jumpsuits with sandals to go to it. It was two months ago, and the jumpsuit is my favorite purchase so far. I haven't had the chance to order anything from JustFab lately, but I will be re-ordering some stuff again. I loved the merchandise that I got from them, and my stuff came quick.
Hi Juanita,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed Oct. 1, 2015
I was going over the shoes JustFab had and it was easy to find what I was looking for. The items that I've purchased are of nice quality. I really love and enjoy all the shoes and wedges that I got over the summer. My last purchase were some boots with heels and I'm still waiting for them. I've been a member for about 5 months. What I dislike about being a member of JustFab is that they were taking money out of my account and I didn't know it for 3 months, so I had to close the account. I didn't know that it was a monthly subscription and they made me have a bounced check. I had a certain amount of money in my account for my rent and I wrote the check for my rent man, and then had a text that came through off my card saying that $39.99 was being taken out of my account. So my rent man had a bounced check and I had to fix that. However, I'd still recommend JustFab because they do things online and have lots of shoes.
Hi Yvonne,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Sept. 30, 2015
I started purchasing from JustFab because of my girlfriend. I've been a member for two years and my favorite part of being one is my boutique which I can personalize. They would send ideas which makes me not search anymore because what I like is in it already. My closet is full of JustFab items. The latest purchase was for a pair of boots. 90% of the time, I am totally satisfied, but the other 10%, I'm not. There has been a few pairs that I've received that the quality was really low quality as compared to the other shoes that I normally get. But I have a pair of heels and pair of sandals from them that I absolutely love. They're comfortable but when I tried to go back to get different colors, they're sold out. Everybody else wants them too. Overall experience is awesome and I've been recommending them to friends.
Hi Jenn,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Sept. 29, 2015
I made one purchase and unbeknownst was charged from then on for 2 years $39 monthly! I only found out when I changed my bank account. Then they had the audacity to tell me that I'm responsible for that month's payment. Then trying to get all my credits was impossible. I was only able to make 6 purchases on 24 months of credit which should be 24 items. They suck.
Hi Lynne,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 29, 2015
JustFab had something I wanted at the time I wanted it, so I purchased from them. I've been a member for almost a year now. I know exactly how to find what I'm looking for before I find it so it's easy to shop the site. I have never paid attention to the selection which pops up and is given to me by my style experts. I usually have in mind what I'm looking for when I go to the site, so I already know what I'm going to look for and what I want. I'm that kind of person.
I like that I can choose when I don't want to shop. I can say, "No, I don't want to shop this month." I do like their special and that I get the emails that tell me what their special is this month so that when I'm shopping, I do tend to shop and make the purchase at that time. I tend to shop several months in a row and then I do tend to take several months off.
At one point I bought a bag with a smaller price, although I had never bought a bag from them before. I was amazed because the bag I got was less than $40. I know for sure before I looked on the site that I'm going to get one that I like in that color and I don't want to get one that's another color. JustFab got me hooked on bags, not just shoes. I got a bag that's a peachy color, like coral. I've gotten more compliments on that handbag than I've ever gotten on the purses I've owned, and I've got $400 handbags in my closet. That bag would definitely be my favorite purchase from JustFab so far.
I've also got lots of earrings, necklaces, boots, and a dress that I ordered from them. I've gotten legging jegging, all across the board on little things that I like from them, so they have done a good job. I have gotten things for my daughters and bought gifts for people. I've recommended them to people, definitely word-of-mouth. Then, for my little ones, I buy from Fab Kids. I do like it. Definitely, I've been happy with JustFab overall, so no complaints. My girls are teenagers and hard on boots, so they tend to jack up their boots, but I've never had a problem with anything I purchased from them and its quality. My experience with JustFab was completely satisfying. Just fabulous.
Hi Cheryl,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Sept. 29, 2015
I bought some boots for my birthday with JustFab's special but I didn't realize that they kept my credit card information and kept charging me $39 for a whole year so I cancelled my membership. I had a couple of credits and I used them to buy shoes and jewelry. I still love them and wear them often. I find their shoes and merchandise cute. It's a pleasant experience but I wish they were clearer about the recurring payment. But I would say that it's a go-to fashion experience.
Hi Kirby,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 28, 2015
I was a member for 4 months. I bought boots for $39.95, buy one get one free. I also bought some flat shoes and a purse. I like how they have good prices plus a lot of things to choose from. It's very easy to purchase things from them. However I didn't understand the price that they gave me meant that I had to keep paying all the time and I didn't like that. Someone explained it to me and I was able to stop that. I had a good experience and enjoyed it.
Hi Katie,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Clarisse
Reviewed Sept. 28, 2015
I saw the pair of shoes I was looking for at JustFab so I purchased from them. I started my membership with them around Easter Sunday and I like that they've got some rad shoes which are of very good quality.
Hi Shareda,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed Sept. 27, 2015
I'm too busy to shop so I purchase from JustFab. I've been a member for about 6 months. Last month, I got some lace up boots and I like them. So far, my favorite purchase from is a pair of black, wedge booties for which I get a lot of compliments. I love them. It's a good deal to be able to get 2 items for $40. I've had mixed experiences with the quality on some of them. Some of them are better, the clothes especially. I got one dress that I love. But one dress I got was not well-made as the stitching from the inside of the liner was visible from the outside. I couldn't send it back because it was on sale, and I can't return a sale item for a different item and can only swap it for a different size. My suggestion is to always be able to trade something in no matter if it's on sale or not.
Hi Ashley,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. Again, our apologies for the trouble this has caused. Let me know if there’s anything else I can do for you.
Best regards,Clarisse
Reviewed Sept. 27, 2015
I love shoes so I purchase from JustFab. Their website is very user-friendly. It’s been a little over a year, maybe two years now that I've been their member. I like seeing all the different styles and what’s available. I typically purchase from one of the styles that have been suggested. The last thing I bought from them was a pair of blush heels in June. Sometimes, the items are great and they hold up. Other times, the stoppers on the bottom tend to fall off easily. I also like the black tote that I bought. It had a zip-off clutch on the front. So, it was two purchase in one. I did take one of their special offers, the ‘two for one deal’ when I joined. My wallet hates me because of how much JustFab loves it. I've really enjoyed my purchases from them.
Hi Melissa,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Sept. 26, 2015
I'm no longer a JustFab member because I don't like the quality of the shoe that I purchased. That shoe is still sitting in my closet because I don't wear cheap quality shoes. I never got any special offers from JustFab, and the selections given by their style expert were way off. But my overall experience was okay.
Hi Claressa,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 26, 2015
I've been a JustFab member for at least three months now. My mom has it and I saw her shoes that's why I purchased too. I like their selection of shoes. It's also easy to find items and styles I'm looking for. My favorite purchase so far was a pair of sandals that were jeweled. Then a few months ago, I bought a pair of flats because they were on sale. The items I purchased from JustFab were of great quality. Shipping is also quick and easy.
Hi Kalisi,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Sept. 26, 2015
I was in a shopping mall when I heard about JustFab. That day, there was one pair of shoes that I liked so much so I decided to buy from them and try their program as well. I've been a member for two years now. It's been easy to find an item or style and to buy a pair of shoes from them. The selections given by their expert have been good too, but sometimes I feel that they're too much. When it comes to shoes, I mostly look at the styles and I don't really look at special offers. If there is a style that I want, I don't care if it has a special offer on it. Three months ago, I bought heels and they're okay. Overall, JustFab has been good and convenient.
Hi Ke,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Best regards,Clarisse
Reviewed Sept. 25, 2015
It’s very easy to buy from JustFab.com but I've been really tight on my budget so I've only made one purchase since I signed up with them. I bought sandals that go up to the knee, and the quality is really good. I haven't had any problems so far.
Hi Sandra,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Sept. 25, 2015
Yesterday I had signed up on JustFab, based on the styles I had seen. As you are shopping you are prompted to become a VIP free (no charges); hence, I clicked that box. Immediately after placing my order I decided to Google customer reviews when I read about people having their credit card charge $39.95, which they did not anticipate. I had no idea about this charge of $39.95 after five months if you do not place an order. I went directly to my email and I had seen a confirmation for my order, and at the very bottom of the email (where I normally do not look) I had seen a comment about being charged if you do not place an order by the fifth month; hence, I called JustFab immediately to cancel everything.
The lady I had spoken with was Raven. She apologized and conveyed that my membership was cancelled, along with my order. I did receive an email stating that my order was cancelled after my call. This happened around 10:00-10:30 am yesterday 9/24/2015. When I got home in the evening I received a warning from my bank via email that charges have been taken from my account $1 charge, and a $39.95 respectively.
I called back and spoke with someone by the name of John. I asked him, why are there charges taken from my account when I literally cancelled everything within 10-20 minutes of ordering, and received confirmation. John conveyed, that for some reason my membership was cancelled but not my order. I told John that Raven stated unequivocally that "both" were cancelled. John conveyed that my order was in process. John went on to say that he will ensure that my order is cancelled and that I will get another email conveying this. I have not received this email, and I do not trust what is being said to me. I really wanted to try JustFab, but I do not like how they operate. In addition, I was told that my first buy of any footwear would be for $9.99; however, I did not see any charge close to $9.99. I just wish my dealings were more above board and honest. I hate deception, especially when it is not necessary.
Reviewed Sept. 25, 2015
JustFab had a promotion going on where if you buy one pair, you get another pair free so I took advantage of the offer. It’s easy finding an item or style with JustFab. The selections of the style expert are good and I like them. Two months ago, I purchased a pair of heels and they’re very good quality.
Reviewed Sept. 24, 2015
JustFab is very convenient. I've been a member for years. I purchase from them because they have my size and my daughter's size. I'm also a retail manager so I buy out of my store and if I can't find a certain color or style that I'm looking for, I get on JustFab. Just last month I bought boots and earrings. It was delivered about a week ago and I haven't even taken them out of the box yet. However, it seems lately, every boot that I love - the ones that are adorable - my size is already gone. That's why I've been skipping a lot of months but I can skip the month if I need to without any penalties.
Hi Christina,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Should you have any questions please contact us at 866-337-0906.
Reviewed Sept. 24, 2015
I ordered boots on 09/10/15, and here we are 14 days later and nothing, can't speak to anyone with any real answers... Asked to speak someone who does not read a script... Given 310 area code number and hit 1 for this 2 for that, 0 for operator, nope - no one to speak with. I have numerous family & friends who orders all the time, they are always happy. My experience is less than and sadly will be my last...
Hi Erica,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 24, 2015
I ordered from JustFab a 2 months ago. The sandals I got broke immediately after I got them. I was wearing them one day and didn't have any spare shoes so I kept wearing them. Both shoes ended up breaking. I tried contacting customer service and they did not reply back. I would not recommend this company to anyone. They have cheaply made products.
Hi Alli,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 24, 2015
A coworker of mine ordered from JustFab. They have cute stuff so I purchased from them, too. Once I have joined, it was easier for me to look for the items I wanted. It's impossible for anyone to look at things on their website if JustFab doesn't have their email address on file. A little less than 2 months ago, I purchased a bunch of things at once because I had so many credits. I got a big brown bag, two sandals, and a couple of other things. I bought a mint dress where I got a gazillion compliments on. It's so pretty and it's my favorite purchase so far. I still have some credits left and I'll go online and see if I can find a black one or another color.
I had also taken advantage of their buy one, get one deal and I liked that the shipping (to and fro) is free. That was really important for me because I had a few experiences when I had to return some things that didn't work out and shoes that didn't fit right. That's my least favorite experience - the sizes are not that well. Sometimes I'm an 8 and other times, I'm a 9. Another is I don't think the quality of their products is that great. I had to return one of the sandals because it had scrapes. The new ones that I got have the same condition. It's my second or third time wearing them and they're already chipping. I also had a couple of espadrilles and some other sandals which soles come undone easily.
If the quality of their products was a bit better, they would be fabulous. They have a good website and their customer service is amazing. The girls on the phone are super nice. They won't make you feel bad about returning something or asking for an email again. However, I stopped being a member because I kept getting charged and I completely forgot to stop it. Now, I have a gazillion credits that I'm not using but overall, it's okay. The whole outfit I am wearing is JustFab - a JustFab bronze sandals and a JustFab shirtdress.
Hi Zoraida,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 23, 2015
I like JustFab's selection so I purchased from them. Finding an item or style was easy. I was also given good choices by my style expert. My last purchase were a purse, a necklace and a dress two months ago. They're good quality. I stopped my membership with JustFab last month but I'd still recommend them.
Hi Kim,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Clarisse
Reviewed Sept. 23, 2015
I love the styles and the variety that JustFab gives. They regularly suggest items that appeal to me that can't be seen in stores. There's no hassle. I got some wedges and heels and I love them. It was nice that I got discounts on my shoes.
Hi Arsha,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Sept. 22, 2015
I like the choices on JustFab. I've been a member for about four months now and taken advantage of the VIP member signup prices. I like the option to have shoes and also to not have shoes every month. It's very easy and simple to find shoes I like. The style expert suggested items that were very good and accurate according to my style choices. About three months ago, I bought open-toed black booties and suede wedge. They're good quality for the price.
Hi Autumn,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Sept. 21, 2015
I like JustFab's selection of shoes and their price. I have been a member for about a year now and I have taken advantage of their reward points and magazines. A couple of months ago, I purchased some heeled sandals and they're good. I love JustFab - they're better.
Hi JaShonda,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services! If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Sept. 21, 2015
I have tried to buy a decent pair of high heel shoes from JustFab for months. The first pair that I have ordered was Yvette, nice cream-colored high-heel sandals, I ordered them in size 5. When I received my shoes they were incredibly small, my heel was hanging out completely. I never wear any other size but 5, and the shoes I have received seemed more of a size 3. I have contacted JustFab about this and explained my situation, the response I received was: "Sorry about this, but to make sure that our shoes are great, please check the reviews on our website". This sounded ridiculous to me and I explained again that I have a faulty item in my hands that has nothing to do with anyone else's review.
Long story short, they didn't investigate into my problem any further. I felt helpless and because I still has £70 worth of member credit, I had to make another purchase. I ordered another pair of shoes (size 5.5 this time) and guess what I got?? Tiny tiny shoes again... I could keep going on and on about my awful experience with JustFab, it was the worst! My advice: never buy anything from there and know that when you first buy anything from them, you automatically become a member and they start charging you £35 a month!
Hi Tatjana,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 20, 2015
I saw JustFab online, in Facebook and Instagram. I bought a pair of sandals and I didn't like them. They have something on top that looked nice in the picture online but then when you have it in your hands, they look like a piece of paper that they have put on the sandals and I only used them once. They had a discount free shipping so I decided to make an account. It's nice being a member because you get the discount but that day when I did the account, I didn't know that they'd take the $39 each month. It's a credit but then you can't use it, you have to use it with them. That's why I cancelled my account. They refund me the money back because they understood that I didn't read the policy when I did the account and they were really nice with me.
Hi Maria,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed Sept. 20, 2015
I forgot to skip my month (my fault we were on vacation) so I was charged the $39.95 us ($54.10 Canadian) which is fine. What's not fine is the credit not being applied to my account and trying to call And email And no response.
Reviewed Sept. 20, 2015
JustFab's price for everything is $39.99 and it's easy to find styles I am looking for. They have an extensive list of things and you can filter everything whether you're looking for flats, boots, dresses or anything. I've been a member for over a year and I like the way they show specific items per month. They give you different options to what you may like to buy because they also ask you about your preferences when you first start the account. Based on those answers they give you recommendations of new inventory. The last items I purchased from them were two pairs of shoes last June and the quality is great. The products look and are exactly what the picture makes them look to be. It's not like other websites that I've had where I feel nervous about buying online because you don't know what the products will look like. Overall, it's been very easy, helpful and very convenient to be able to shop online and the shipping is quick also.
Hi Katherine,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed Sept. 19, 2015
I’ve been with JustFab for two months and have taken advantage of discounts for a few items. It was easy finding the style I was looking for and the selections given by the style expert was good. I recently bought a pair of boots but I returned them since they didn’t fit me. Other than this, I’m still happy with them.
Hi Tayri,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Sept. 19, 2015
My experience with JustFab is awesome. I like the variety of shoes that they have, and their quality is good for the price. I also like the selections given by the style expert. Sometimes the shoes don't fit right but it's okay. The last time I purchased, I got a couple of shoes but the ones I really liked were the wedges. My favorite from them, however, was a pair of riding boots.
Hi Candace,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Sept. 18, 2015
JustFab had nice shoes and affordable prices, so I thought why not give it a try. I'm a member of their VIP club. I haven't had the chance to use any of their holiday offers, although I'm tempted, because my credits get added up and that's what I use. The last thing I bought was a pair of sandals and I like them. There’s not so much you could expect for the price but I like the quality of the items I purchased. Although I had an experience with a pair of riding boots where my kids accidentally sprayed perfume on it and it stayed in that one area. It completely damaged the boots because it was light color, and it ruined the look. But overall, JustFab is reasonable and reliable.
Hi Sandy,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Sept. 18, 2015
I went to their site and I saw some cute stuff and thought it was priced right so I purchased from JustFab. My favorite thing about being a member are the offers - I've gotten buy one-take one or half-off. The selections given by the style expert aren't always so great. But I think that's just mostly my fault because I never know what I want. Some of the items aren't the greatest in terms of quality, but for the price they are okay.
Hi Megan,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Sept. 18, 2015
I found stylish shoes at a reasonable price at JustFab so I decided to purchase from them. Signing up with JustFab is convenient for someone who has small kids and works full time and doesn’t get much for shopping time. I’ve gotten a lot of magazines from them, which is probably more than I actually need but that’s been nice. JustFab seems to have many sales promo when they have the season changes. They offer flip flop and sandal sales, which have been good. The latest purchase that I did was in July and I got a pair of shoes, and they were cute. So far, I haven't had any problems with the quality of the items that I've purchased from their site.
Hi Raelene,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed Sept. 18, 2015
When my shoes arrived they were badly made and very tacky looking. So I decided on a exchange. 10mins on the phone costs me £19! DO NOT CALL THEM. & then to top it off I stayed in all day for collection & the Hermes did not collect!!! They have now been collected, but I still paid with added call charges over £60 for 2 pairs of shoes that are worth £10.
Updated on 09/24/2015: After terrible service, terrible products, I decided to cancel my account only to find out there is NO FREE OPTION to cancel your account.
Hi Lauren,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 18, 2015
I was new to JustFab and loved the prices. Plus the selections. I placed an order for 4 pairs of boots. Since the website kept showing as pending on the order I called. The first time I was told order was being processed at the warehouse. Then funds are put back in my account. So called again. First I was hung up on, so I cancelled membership. They didn't even ask why. Now order is supposed to be shipped tomorrow. We will see - not impressed.
Hi Lois,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 17, 2015
I recommend JustFab. I love their customer service, and I also love their shoes; last time I bought ones that are super comfortable and last a long time. Overall, JustFab has been excellent.
Hi Karina,
We sincerely appreciate it and we’re always happy to hear that our customers are happy!
Reviewed Sept. 17, 2015
I have been a JustFab member for about a year or two. I like what they had to offer and their selection of shoes. I placed an order yesterday for a pair of boots. I'm very happy with them and it's always been a great experience.
Hi Nicole,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed Sept. 17, 2015
I saw JustFab's name on a show and that’s what made me purchase from them. I figured if they were talking about it, they must be pretty decent. So I signed up October last year and I do like the turnaround process. It’s very easy to find the items I want because I like the unique look. I also like the quality of the shoes and I love the customer service. The one pair I bought one time were too small, but the exchange was very easy. So overall, I’m satisfied with my experience.
Hi Vanessa,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed Sept. 17, 2015
I like JustFab's discounts and their jewelry. I love the earrings and rings I last purchased from them. The earrings were of nice quality, but the rings actually broke the next day I got it. Also, the style expert's selections could be a little better, but the customer service is actually good because once, I forgot to skip a month, and JustFab still let me skip it and gave me the money back for it. All in all, my experience has been pretty good.
Hi Lashaun,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 16, 2015
I ordered a pair of flats two months ago from JustFab and I like them - I wear them all the time. I’ve been a member with the company less than a year, and what I like most about it are the prices, since they’re a pretty good deal. I really like JustFab’s website and I’m going to keep ordering from them.
Hi Brittney,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed Sept. 16, 2015
I was a member of JustFab for a couple of years, but I cancelled my membership. It was all right while I was with them. I purchased from looking at advertisements. I bought shoes from them and my last purchase was a jumpsuit which I haven't worn yet. Unfortunately, I wasn't able to take advantage of any of the specials in JustFab. When you're a member, you can't do those stuff. It seems the specials came out too after I became a member so I never got the chance. It's either two for the price of one and it was only for new memberships which I didn't like. Other than that, they were good.
Hi Kendra,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Sept. 15, 2015
JustFab's fabulous and I love them. I like their shoes and have been a member since the beginning of springtime. I was able to take advantage of their offers but don’t pay much attention to the style expert selections, I see the best that I like and select it when I purchase. The last purchased I had was for two pairs of shoes. One looks like the Givenchy shoe and the other a closed-toe pump - they’re cute and both black. Its quality is pretty good but the only thing that I’ve been noticing with my open-toe shoes is that the front of the shoe is very narrow, and one of my toes always ends up hanging over, which is a little weird as I don’t have a wide foot. But everything else was fine.
Hi Miriam,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Sept. 15, 2015
I took advantage of their 40% off sale. The quality of the stuff is good. JustFab was just fab, and I would recommend it.
Hi Ayana,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed Sept. 14, 2015
I've been a member of JustFab for four months now. The website is easy to use and the setup is simple. However, when you go to the shoes you want to browse and then go back to your search, it brings you all the way back to the beginning of your search instead of back to where you let off. The style suggestions are helpful and I like them, but some of the shoes don't come in a size 10 so it's a problem finding my size. A couple months ago I bought my daughter a pair of pants and a shirt off of JustFab Kids, and the quality of the items I've purchased surprised me. They're really good. I would recommend JustFab. I just can't afford to keep doing it every month.
Hi Sabrina,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Sept. 14, 2015
I've been a member of JustFab since my birthday last July. I ordered ten pairs of shoes but they sent me one with the wrong size. I wear an 11 but they sent a 10. Then the cream shoes had rust on it so I sent those shoes back to get a replacement pair, and it was the same exact thing, like they just kept it in the box and sent it back. But I am keeping the cream shoes because I really like them and once I tie them, the rust can't be seen anymore. JustFab has great selection. I like their styles especially the wedges. I’m not a shoe person, so this was my first time really going out and getting a lot of shoes.
Hi Lynnie,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed Sept. 14, 2015
DO NOT! I repeat, DO NOT order from these people. They are organized scam artist! Don't waste your time or your money.
Reviewed Sept. 13, 2015
I had a very good and easy experience with JustFab. I needed sandals for the summer, and my son told me about it. It's easy looking for the styles I like. I just type in what I want and I get it, and it didn't take long at all for them to get shipped in the mail, which I was surprised about. The last items I purchased were a pair of gladiator sandals and a pair of little strappy sandals. I wear them all the time and they're good. I wore the gladiator last night to a friend's birthday, and everyone was asking me where I got them. I'd recommend JustFab.
Hi Kellie,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Sept. 13, 2015
I have been with JustFab for more than a year now and have taken advantage of their special offers on different occasions. I've done their buy one, get one free and buy two for $40 or two for $20. Early in the summer, I bought a pair of green and pink wedges and there was a promotion to get an item for the points that I had. They had a really nice pair of nail polish, one was red and the other was gold, which I got as an add-on. They have great options and I like their styles. I have big feet and I am glad that they have my size most of the time. My shoes lasted so fast but it worked well for me. Although I would recommend them, it seems they want me to purchase every month. They would send certain picks which I delete because I don't wear shoes that much so I don't need to buy them every month - I shop when I need one.
Hi Tricia,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Sept. 13, 2015
I requested 7 credits refund during the summer, and I have 4 credit left in my account. I kept trying to check out the items that were in my cart by using my credit, but never worked out. Apparently, they told me that I'm a fraud and I'm on their blacklist. WHAT A WASTE OF MONEY AND TIME.
Reviewed Sept. 13, 2015
So far, it's been good with JustFab. One time I was able to take advantage of a sale that they had which went easy for me. But I want to know how I get charged $39 a month and how it works.
Hi Sherry,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed Sept. 12, 2015
I love wedgies and I love the styles of shoes at JustFab. I started my membership with them when I started shopping online about three months ago and it's been wonderful. I love that they always send me emails and I always get the good promotions like 40% off on certain deals. I got 3 pairs of some shoes and some wedgies in the summertime and they're of very good quality. A friend of mine asked me where do you I get my shoes shoes. I told her I get them at JustFab and advised her to go online, check them out, and have some cute shoes.
Hi Anna,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Sept. 12, 2015
The heel was much taller than advertising.
Hi Latricia,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 12, 2015
JustFab's pricing and promotions are great. They had the $39.99 promo and their shoes are great, too so I purchased from them. I liked going into their website and finding the shoes that I liked on my own. It was easy except that what we got had a slight defect around the buckle. When I called to see if I could return it and get another one with that particular size (size 11) which my daughter wears, they said it's sold out. My daughter really likes it so I didn't want to return it and not get her size.
I stopped my membership because I don't want that it is monthly because I will lose track of it. I also feel it's not very practical for anybody to buy shoes every month. I can be a member and they can make suggestions, but I don't like that they charge my credit card whether I want to buy shoes or not. Another thing - every store has extended sizes, JustFab will go places if they do extended sizes, at least the size 12. For JustFab to stop at size 11, they are not looking at the future and they're going to lose a big demographic of customers. If you look at the kids these days, they are getting taller and bigger so JustFab needs to cater to that need. My daughter is 10 and she's already 5'10", my son is 8 and he's already 5'2". Don't only do the regular because nobody's regular these days. Anybody can go into any store for a size 7 or 8.
So on the whole I would recommend JustFab but if they want a different niche and capture another market where people don't really care about the price just to find their size, they should be doing the extended sizes and the reverse for the petite ones. In addition, they keep saying they're on promotions but there's no free shipping. Nobody pays for shipping these days. If they want more marketing, tell people it's free shipping. They tried it and their website came down because everybody went online and shopped.
Hi Itohan,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Sept. 12, 2015
I've had a good experience with JustFab. I like their shoes and I've been with them for about a year now. The shoes and clothes I purchased from them are of the good kind and my orders have always come on time. There's also a reduction for VIP members. I also like the selection given by style experts because it's good and it corresponds to me. In fact, I ordered shoes from JustFab a month ago.
Hi Jessica,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed Sept. 11, 2015
My friend showed me some stuff she ordered from JustFab that were affordable. I don't remember if there was a sale going on but my first pair of JustFab shoes was marked down to $10. I bought some shoes and also got a bag. The quality is good. However, I'm not a member any more. I went back on and looked some more but didn't see anything else that I liked so I cancelled my membership. But I would still recommend them to a friend. They have great customer service and are friendly. It's easy to maneuver through the website and their brochures are really nice.
Hi Misty,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed Sept. 11, 2015
The great thing I like about being a JustFab member is that they have a boutique where you can go on and get ideas in different styles based on your personality. They have a lot of different things. I like to be different. I haven’t made a purchase in a while because it wasn’t really in my budget. But the last time I received something was a free gift for being a VIP member. I like the quality of the items that I've purchased so far - they are in good shape and I'm still wearing them. JustFab provides great service and I recommend them.
Hi Carmise,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Sept. 10, 2015
I purchased a purse during a sale in JustFab. I like it's quality and it wasn't difficult to find the items that I were looking for. It is convenient as a member, I haven't had any issues and I am satisfied with everything.
Hi Theresa,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Updated review: Sept. 15, 2015
Justfab has promptly responded to my concerns and has left me impressed with their customer service. Thank you!
Original Review: Sept. 10, 2015
I have had my membership for a couple of years now, mainly so that I can take advantage of the sales that they occasionally have, and it's been okay. The problem came when I went to cancel my membership 3 months ago. I had called into the customer support line, spoke to the robot and thought my membership was cancelled. Until today when I noticed withdrawals have been taken from my account to the tune of $80!!! I called in to cancel again but I no longer trust the robot and couldn't get through to a person. I just want my money back and my membership cancelled!
Hi Stephanie,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 10, 2015
I purchased a pair of boots lately from JustFab and so far so good. They’re still together. Their items are of good quality and they’re not very expensive. I’d recommend JustFab.
Hi Megan,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Sept. 10, 2015
It was really easy to find the item I'm looking for on JustFab since they have a good setup. I got my sandals about 3 months ago, and I'm going to get some boots, now that it's fall. I took advantage of the 2 for $20 offer, but I've also seen 2 for $40 for boots right now. My last purchase, I got 2 pairs of sandals of the same style, one black and one white. I didn't expect sandals to last that long and for how cheap they were, but they've lasted me a whole couple of months. My style expert does a good job. The only thing I couldn't find this summer that I was sad for is that they could have more size 9 and I couldn't find any fringe sandals this summer. Overall, it was an awesome experience and I would definitely recommend them.
Hi CJ,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Sept. 9, 2015
JustFab is good. I like their shoes and the boots I purchased last month are really nice. It was easy finding the item or style I was looking for, plus there were discounts with some shoes. Overall, JustFab is great, easy, and has a lot of selections.
We appreciate your feedback, Angelina! We always strive to provide the best service! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed Sept. 9, 2015
JustFab is perfect, and I like the styles and the price. It's easy to look for the items, and the whole site is very friendly. I like it better than the other companies that have the same type of line. I've been a member for two years and my favorite thing is when I call if there's a mistake with an order, everybody is nice. Everything gets taken care of right away.
I also try and take advantage of the special offers with shoes and bags. Those are what I like best since the clothes that they have aren't large enough and I'm a size 16. They have clothes more for skinny people, and they should venture out a little more. Some of the sizes look nice, but I don't like that all the models on there are skinny. If you blow at them, they can fall over. They have some sweaters that I would like to get, but they don't have the size. Since the prices are good, they should extend their clothing line.
I don't use my style expert since I'm very eclectic. I put the information in there, answer questions and when I open it up, I look at everything because I have more than one style. Sometimes I like flats, sometimes heels so, the style person really doesn't help me out. My recent purchase was two months ago, and I got boots. And within the last four months, I bought shoes, boots, sandals, and bags. I'm one of the highest value customers so I have 15,000 points that I can use now. I'm waiting to use that 40% off and a 20% off also every 6,000 points.
The items I've purchased have good quality. It's nice because I've never had to return a pair of shoes or a pair of boots. I'm not the type of person who's going to spend $120 on a pair of shoes, even if I wear the shoes once or twice. I bought some pairs of shoes that last a hell of a lot longer than those expensive shoes. For 40 bucks, I wear the shoes and they're comfortable. And since I'm an eclectic person, I don't like having the same style all the time. Overall, they're comfortable and have awesome design, and great customer service.
Hi Barbara,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed Sept. 8, 2015
My favorite part about being a JustFab member is I get free shoes. Purchasing is convenient and classy and their selections have good styles. I usually go and look at the shoes and if I like them, I'd take them. I've also used one of their special offers to buy shoes. Most of the shoes I've gotten are so far good and of quality except for the boots where I had to return some...although my favorite purchase from them is a pair of brown boots.
Hi Zelina,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed Sept. 8, 2015
When I realized I was being charged $39.95 a month without my consent and without receiving any merchandise for 17 months I felt completely taken advantage of. I had never consented to being signed up for a "VIP" program in which they automatically charge my credit card without giving any notice, any emails, any confirmation of purchase whatsoever. This completely slipped past me just as I believe your company hoped it would. Pretty terrible thing to do to people. The woman who helped me on the phone was very nice and polite however she was only able to "help" me redeem my lost funds for the last 12 months because after this period of time the "purchases" go to a "gift card center". Ridiculous to have to now deal with two different people to resolve the fraudulent charges made to my credit card.
After being taken advantage of, the last pitch I wanted to hear was how you were going to rectify the situation by giving me 20% off my next purchase. What a complete joke! I called your "gift card department" and they were useless. Unable to offer me any help at all except to "stay fabulous" and to "offer me the gift card I had waiting." I informed the gift card department I would be filing a claim for fraudulent charges that I had no awareness of to which the lady on the phone could have cared less! What a great company. Super stellar principles you all seem to employ within your company. I would never recommend this company to anyone to be taken advantage of for a subpar product. This company gets an F-.
Hi Amanda,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our customers may have. A member of our our customer service team will be contacting you shortly via e-mail to assist you with your situation.
Reviewed Sept. 8, 2015
I had a good experience with JustFab. I like to browse through all the different kinds of shoes and stuff, and all the styles that they have are good. I found the boots that I liked and bought them last month. I took advantage of the special offer for $9.99 on TV. I thought they were going to be cheap looking but they're real good quality. I didn't believe you could buy a pair of boots like that for that price. JustFab is fabulous.
Hi Beverly,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed Sept. 8, 2015
With all the choices JustFab has, it made it really easy to find the type of shoes that I liked. I've been with them for a year and the VIP is really great. The suggested selections have been good like they know exactly what I’m talking about. So far, I already took advantage of their buy one get one and bought a pair of black and red wedge heels. The quality of the items is great.
Hi Timika,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Sept. 7, 2015
It was the $39.95 and free shipping of JustFab that caught my attention. I've been a member for about a year. I like the fact that I have the opportunity to skip a month if I don't have it in my budget. My first purchase was a pair of boots and because it was my first time to purchase, I got these for $19.99. I still have those boots and they're still in fabulous and immaculate condition, and I plan to wear them again this fall, so that's awesome. Also, I always get coupons. I have a 30% off coupon that I'm going to use, hopefully this or next month, to get another pair of boots for the fall. I like the selections given to me by my style expert as they're right on. My last purchase was in June and it was a clutch and some heels that I wore for a wedding. The quality of the items that I've purchased from them is good. I love their products.
Hi Andrea,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed Sept. 7, 2015
I bought my first pair of boots from JustFab on 8/22/15 and today 9/7 I looked on my bank account and see that I was charged again for another pair of boots that I didn't order. I was charged $39.95. I started searching on the Internet to see if anyone else has had this problem, and found out that they charge you JUST TO HAVE A MEMBERSHIP! Why don't they tell you about this? I'm beyond angry and will be calling later. I only keep enough money in my checking account for bills and everything else in savings so my account was overdrawn for this stupid transaction!
Hi Karson,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent customer service, so a member of our customer service team will be contacting you shortly via e-mail to further assist you with your issue.
Reviewed Sept. 7, 2015
I saw a charge of $39.95 pending on my bank account from JUSTFAB and I have not ordered anything. I called and found out that I am have a VIP status which allows them to automatically deduct $39.95 monthly because I took advantage of an offer they had. So if I don't order anything for the new month and I don't tell them I want to skip a month (which I didn't know), they will deduct the money and put it into my JUSTFAB account. Well I looked at my account and I do not see $39.95 there. So I asked to be cancelled from this program and to have my money reimbursed. They will cancel me but refuses to reimburse me. This seems highly illegal to me!!!
Hi Susan,
Please accept our sincere apologies regarding your recent purchase with JustFab. We would love to be able to resolve your issue, so someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Updated review: Sept. 14, 2015
I appreciate that JustFab read my review and refunded me for the months of membership that I didn't use. Their response was timely, and I am satisfied that my problem was solved.
To note, though, the confusion/misunderstanding was on their part, not mine, as I did call and cancel before, but clearly that didn't work.
A good solution would be an online "cancel my membership" button that cancels and sends confirmation email or to just give the option to join the VIP membership in the first place (instead of automatically enrolling customers into a VIP membership).
Original Review: Sept. 7, 2015
I ordered one pair of boots from JustFab and was automatically enrolled in a monthly membership. I found it inconvenient to have to cancel every month, when really all I wanted was that one pair of boots, so I called to cancel. Despite that I spoke with someone at JustFab who I thought canceled my membership, I now see that I have paid monthly fees for 9 MONTHS which is the equivalent of 9 pairs of boots. I JUST WANTED THE ONE PAIR OF BOOTS. And today I called and they told me those membership fees were nonrefundable. **THIS ALSO APPLIES TO FABLETICS.
Hi Brittany,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 7, 2015
If due to any reason you do not skip the month they hold your money, you cannot cancel the account online. Paypal are aware so how many £35 are they holding? I thought their products were awful and sent back my only item 5 months ago, BUT I am a VIP so was am out £35 and you will be too if for any reason you do not or cannot skip the month between 1st and 5th so do not have a family tragedy, move house or get sick. Disgusted.
Hi Anne,
We strive to provide excellent customer service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our customer service team will be contacting you shortly via e-mail to further assist you with your issue.
Reviewed Sept. 7, 2015
JustFab regularly suggests items that appeal to me. I've been taking advantage of a lot of their special offers, including the "Buy 1 Get 1 Free". However, it's like every pair of shoes that I get is small. I wear size 8 but when I ordered 2 pairs of the same shoes from them, an 8 and an 8 and a half, the same shoes in the 8 and a half was still too small. And I know a 9 wasn't going to fit, so I ended up selling the shoes.
Hi Falanda,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed Sept. 7, 2015
A friend of mine got a pair of shoes from her friend who used JustFab and I wanted to get the same shoes so I made a JustFab account. I wasn't able to find that specific pair of shoe but I found other things that I liked. And when I first signed up, the VIP deal was that the first pair of shoes is worth $10 and then two pairs for $39.95. They were of very good quality. Also, looking for items was a very simple and easy process, and I liked the selections given to me by my style expert.
Hi Morenike,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Sept. 6, 2015
I like shoes and saw that JustFab sells them for $39.95 and it sounded good for me. Since I became a member, I was able to take advantage of their promo where I got 3 shoes for $39.90. I like the items that their style expert chose for me - sometimes I couldn't find anything, but it works fine. So far, I like the quality of the shoes and bags that I've purchased. The bag itself is fine but the handle is paper-thin. So I don't really use it because I'm afraid it's going to break as I have a lot of stuff.
Hi Nakeshia,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Sept. 6, 2015
My experience with JustFab has been pretty good. I've been a member for a couple of months now but I've been shopping with them for the last two years. My only complaint is that some of the stuff are a little high priced. Other than that, everything's pretty clear cut and it's not complicated. Moreover, none of my purchases has fallen apart.
Hi Chastity,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Sept. 5, 2015
When I first signed up with JustFab, my first pair of shoes were $10 plus shipping and I was able to get what I wanted. There were also sandals that I liked that bought from them. JustFab has good quality. Also, the selections that the style expert gives are perfect. I wish I could keep up with the monthly fee so I can stay a member longer. It's a good company.
Hi Ronda,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed Sept. 5, 2015
I was looking for boots one time and so I purchased from JustFab, which I heard about from a friend. I've been their member for 8 months and I don't have a problem with them quality-wise and shipment-wise. However I'm not a fan of their website since I don't find it easy to manipulate. It's not designed very well and I don't like shopping on it. I am getting ready to cancel my subscription after I used the credit, the only reason I've kept it as long as I have is that the girls at my office use it - I'll buy one and the girls get the free one.
I'm satisfied with JustFab. It's great that they have 9,000 shoes but I have no time to scroll through it all - it's overwhelming. For my latest purchase, me and a girl from work were looking for a pair of sandals. It took us three days to figure out what we were going to order because it was so much stuff. Also, some of their stuff are a little edgier than I like and these types make the search for what we want seem to take a whole lot longer. Furthermore, I find the style expert's recommendations random and not based on things I've ordered in the past as I've never ordered anything but shoes.
Hi Karen,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Sept. 5, 2015
JustFab looked like a great website and so I decided to give it a try. Yes I saw it was a monthly subscription site and I had decided I was just going to order a pair of boots and cancel the subscription, since I don't prefer these sites. They advertise on their website that you can call anytime 24/7 to cancel. Yet I have called religiously every day and haven't heard a response. I am truly disappointed because it looked like such a great website. Then I further went online and found hundreds of stories where people weren't satisfied. Wish I never purchased from them. Just as a warning you might want to do some research before you purchase from their company.
Hi Natalie,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 5, 2015
It was due to the two shoes for $39.99 that I purchased from JustFab, and have since been a member for two years. However, some of my shoe straps have broken. But overall, JustFab is good and consumer friendly.
Great feedback, Kelly! We sincerely appreciate it and we’re always happy to hear that our customers are happy!
Reviewed Sept. 4, 2015
It's easy to order. I've never had any issues, so I never had to send anything back. If I purchase an item, that's exactly how it comes. I had one issue one time with the sizing, but that was the style of the shoe. My daughter was able to fit it, so I didn't have to send it back. Also, it doesn't take forever to get here what I ordered. Even though it may say 7 days, I may get it within 3 days. I purchased a pair of shoes and a pair of sandals two months ago, and I love the quality. JustFab is Awesome!
Hi Nicole,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! Should you have any questions please contact us at 866-337-0906.
Updated review: Oct. 15, 2015
With regards to their website I think they need to pay more attention to their customer support service. I don't think my issue would have been resolved if I hadn't of used this forum.
That been said the issue was resolved and I will continue shopping online. I am a big fan of Justfab and after writing a review on this forum received great customer service.
Original Review: Sept. 4, 2015
I have been with JustFab the last two years and never had any problems until a couple of months ago. I ordered two pairs of boots and the goods were never delivered. Usually it takes JustFab 3 days to deliver sometimes a lot quicker. After a week I contact customer service via email... nothing. I email them again nothing and again and I just gave up. This actually happened a couple of months ago. I didn't know there was a forum for reviews on JustFab. So I think it's worth posting. I love JustFab but I am reluctant to buy from them again because if I have another problem I think it will just be ignored.
Reviewed Sept. 4, 2015
My favorite thing about being a JustFab member is the shoes, my closet looks pretty. They've got cute shoes, but you have to be careful of the sizes. I bought some white sandals that I've still never worn because they're just too big. Also, items were a little weak in quality. Any new shoes that I have purchased fall apart after a couple of wears. Though selections by the style expert were okay, some of them were just not on point.
Hi Jenifer,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed Sept. 4, 2015
I bought a pair of shoes since they had a promotional deal of buying your first pair of shoes from their website for only $10, which sounded pretty good. However, it automatically signed me up for their stupid "VIP Membership" that I didn't want at all! Now I will be charged $40 a month! I am so angry and to make it even worse, they do not answer my phone calls! I have called their (866) 337-0906 number SO MANY times and no one answers.
Reviewed Sept. 3, 2015
Having built up credit with JustFab without realising I decided to purchase several items that I liked. These arrived late and once I received them they were of a poor quality for the amount of money that I had paid - for example the sizes were too large and the shoes were stiff and uncomfortable. I therefore wanted to return some of the items. I took a day off work to wait for the items to be picked up however despite JustFab confirming that someone would collect the items that day, nobody turned up. I therefore had to get another label and I dropped the parcel off the next day at a local pick-up point instead. I sent the correct items back in line with the guidelines. After a few days I received 4 emails stating that the items had been received and that I would get a full refund in 7-10 working days. It has now been 15 working days and I have still not received a refund.
Despite sending the correct items back it now states on my account that the status is "Received (Incorrect Items)". I sent back two bags (too large and heavy), a skirt (too big) and three pairs of shoes (uncomfortable and of a poor quality) in the same packaging they came in. All three pairs of shoes were in the same large box that they came in and sealed properly. However on my account it states that two of the pairs of shoes were received but one was not which has now added to my anger. This whole process has taken up a lot of my time and effort. All I would like is my money back and to cancel my membership with JustFab for good. I would not recommend them to anyone.
Hi Aarti,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 3, 2015
Once I understood how JustFab works, I liked it. I thought it was cool to set some money out aside and do some shopping. I just have to look on their site and sometimes I can find some good deals there. I haven’t bought anything this past month because it hasn’t really been in my budget, but I like a lot of the stuff that they have on there. The last items I bought were two pairs of shoes and a romper. So far, I still have the items that I got from them - they have lasted. Unlike some things wherein they dye out once you wash them, the romper that I got is still black after I have washed it a few times. It's still good.
Hi Isis,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed Sept. 3, 2015
I have been trying to access the Justfab website but this is what is popping up: The requested URL was rejected. Please consult with your administrator. Your support ID is: **. I do not know if this is deliberate so that I cannot skip the month online in the VIP account and they charge me 35 pounds.
Hi Shilpa,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Updated review: Sept. 16, 2015
After posting this review the company told me, they would be in contact. They refunded me the amount I was charged and ensured that my membership was cancelled.
I also found out that even if you get charged the 39.99 (or 54 something Canadian) for not skipping the month that turns into a credit which you can use to purchase something from their website, rather then it just disappearing.
The company was timely looking into this manner and resolved it without any hesitation.
Original Review: Sept. 3, 2015
I bought a pair of boots from JustFab, I liked them, worth the $20.00 since they were on a sale. If you do not skip or cancel every month they charge you for a pair of shoes. I skipped the months without a problem. The problem came when I tried to cancel my membership. You call that number and you talk to a robot. I cancel my membership with the robot. The next month I was charged for not skipping the month, even though I canceled my membership. I called again and they said it was canceled, I emailed them to try to find an actual person to talk to. I heard nothing back. I go on to the site this morning to make sure that I did not have to skip the month, since I have called twice to ensure my membership was cancelled, and it still has not been cancelled. I would not recommend this site to anyone.
Hi Cass,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 3, 2015
I'd like to cancel with JustFab. I've been charged probably three times already for the $39.95 and I have no idea how to make it stop. For the price, you can't expect them to be like Louis Vuitton. But they've made it easy to return items. I got a pair of shoes and didn’t realize that they had gold on them so I exchanged them for a different pair. What I don't like is you get charged every month whether or not you order anything. It's not easy to put your orders on hold and say you don't want to order every month. I don't even know how to do it. There's not an email reminder. Other than that, everything's fine. I got a shirt that was cute and three pairs of shoes. JustFab's concept is good as well as the customer service experience, but their program isn't for me. I don't buy shoes every month. I have a whole closet full of shoes.
Hi Keil,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Sept. 2, 2015
I was looking at JustFab's kids stuff and bought some things for my daughters. I then decided to check for myself and saw some flats that I can't find in the stores so I decided to buy three pairs. I've been their member for three months now and I'm happy and very impressed so far. The quality of their products is better than I thought. I haven't made any purchases since the initial one but I'm waiting for cooler temps because I wanted to buy some boots later on.
Hi Angelica,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed Sept. 1, 2015
I purchased from JustFab because of their choices and price. I've been a member for a year and the free shipping is my favorite since I didn't want to pay extra money. Moreover, I've also taken advantage of their half price special offer. Most of the items I purchased have a nice quality, but not so much on jewelry or accessories. I tried so many times and I end up regretting that. But shoes and bags have good quality and I even have a nice pair of jeans that I liked. Overall, I'm happy with JustFab but I won't recommend it for everyone since they lack some things.
Hi Wafa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed Aug. 31, 2015
The shoes on the JustFab commercial seemed very pretty that's why I decided to purchase from them and I've now been a member for 4 months. It's very easy to find the items I'm looking for and I like the style selection each month - it's very accurate to what I would normally wear and the quality is good.
Hi Sara,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Updated review: Sept. 21, 2015
After putting my review up on this site, I feel that I have been heard and helped out. Thank you!
Original Review: Aug. 31, 2015
I went on the CANADIAN website for JustFab and I made my first order which said will be $63.00. When I checked my credit card statement, I saw a charge for $86.00. I was shocked so I called JustFab and told them and they said that is because they charge in US dollars and because of the conversion rate they have to charge that! Never on the website or the page of the charge did it mention US dollars or conversions or anything so I made this purchase thinking I will be charged 63.00 but was charged 13 dollars extra.
It just doesn't make any sense to me that I would be charged in US when I was on their Canadian website and it didn't mention anything. Why do they have a Canadian website if they will charge me US dollars!! Is this not considered stealing or a scam? I am appalled! They said they will not give me the difference in my money. I will mention to EVERYONE I know never to purchase from this website and for them to tell everyone they know! This is disgusting!
Hi Lena,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Aug. 31, 2015
I kept seeing JustFab come up on my Facebook, and I would look over it and read it. All I could see is where it was buy one pair, get one free or there was advertisement. But I didn't know what I was getting into with them. I didn't quite understand it and kept seeing all these charges on my credit card. So I finally called them and they explained it to me that I've ordered three pair of boots from them with the wide calf. But I can't wear them, they're too big. I didn't know about the return policies and I don't know how I got myself into it.
Hi Dianne,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Aug. 30, 2015
I liked some of the shoes that were on TV and the purses on their website. It's easy to find the items that fit my style. I've been a member for four months now and my favorite thing about it is the deals. I love the shoes that I purchased, they have good quality. But I'm not a fan of the selections that my style expert gives. I don't bother with it and I just go searching to see what I can get.
Hi Marylurdes,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Aug. 29, 2015
I have two accounts with JustFab and I've had a great experience with them. I had to return a couple of things because they haven't fit, and then one time, a shoe broke in the middle of the street while I was out with my friends. It was pretty bad, but JustFab put a rush shipping on another shoe for me and I got it two days later. They're very nice and swift about it, so I still continue to order from them but sometimes I can't log on to their site. I like the discounts that they offer, and I had used their “buy one, get one 50% off” promo. I got ten shoes at one time because they had that good deal. I also bought some shiny heels and it’s cute. The quality of the items I've purchased are pretty good except for the one that broke. So far, I've already recommended JustFab to a bunch of people.
Hi Amber,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Aug. 29, 2015
I've just been a JustFab member for 3 months now and I like everything on there especially the shoes. I bought some a month ago and I was expecting the worst quality but it came out nice.
Hi Aminata,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed Aug. 28, 2015
JustFab charges you every month, if you don't click the "skip the month" button. The company promotes that you have three options to "skip the month" and sends out emails each beginning of the months to "remind" you about the fully new boutique ready for you to shop. The issue is that, I rarely receives any of the emails and I keep getting random billings and somehow I end up with 8 credits on my account. 8 credits at $40 each that is $320 total amount being taken out from my account without me buying anything. Now, let's break down the shady part of JustFab. First of all, the company website states that members are free of penalty to cancel their membership. However, when I asked customer service rep, they told me my credits are irreversible and in return would gladly compensate me a free 2nd day shipping. Seriously? Since when is a free 2nd day shipping the same value as $320?
Also, What makes JustFab thinks that it's all right to keep customer's credits (which is money) when the consumer did not purchase anything and did not receive anything in return that's worth of our money? So now I am stuck in the situation where I can't cancel my membership due to the $320 on my account so I keep deceive myself into thinking that if I spend all my credits then I could cancel my membership. However, things do not work out this way. I do not always find shoes that I want from the site and months after months I am left with another credit on my account. Secondly, let's talk about the quality issue. These shoes are poorly made, like worth than Walmart. Considering the price, $40 is no Barney's price range but it sure is Forever 21 and Charlotte Russe price range. For $40, F21 has way better quality and more comfortable.
Most of the shoes from JustFab do not fit right. They could be entirely 2 sizes too big or 2 sizes too small. Shoes fall apart easily from just 2 wears, and the inside sole of the black flats will give you a free tie dye stocking. So, with this kind of quality issue how do you expect consumers to use up our credits easily? I am tired of this website. I want my money back and membership cancelled. Until then, I will tell everyone JustFab is a big scam and avoid signing up.
Hi Anna,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Aug. 28, 2015
I've been a JustFab member close to a year now. In the commercial there was a pair of shoes I liked and thought I'd pick it out. That's how I first heard about them. I love the style selections provided by my style expert. They're great. I order shoes from them regularly and saves me a lot of time. A couple of months ago, I purchased a pair of wedge and heels for work. They're really good quality especially for the price.
Hi Robin,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Aug. 28, 2015
There was "buy one get one free" so I decided to purchase from JustFab. I was a member for a couple of years, and then I disconnected and joined back again. The selection given by the style expert sometimes appeals to me. My last purchase was in April and the quality of the item was okay. I would recommend JustFab to others although it depends on what they are looking for.
Hi Deborah,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Aug. 27, 2015
I was unaware that making one transaction with JustFab enrolled you into a monthly subscription where they automatically deduct money from your account. Once I became aware of this after many transactions being taken from my account I contacted their customer service. Customer service seemed extremely helpful and nice stating that they would refund partial directly to my bank account and send me a check for the rest. This happened May 8th. I did receive the direct deposit, however have not seen the check. The check was promised to arrive within 12 weeks. It has now been almost 16 weeks and I have still see nothing. I have called their customer service 3 times now. First call was at 12 weeks and two days which Rachel at customer service assured me that it was on its way and would be no more than 2 weeks. But she doubted it would even take that long.
Second call was at 14 weeks and 3 days which then Rose reassured me that I would have it in two days or it would be direct deposited back to my account. It is now 15 weeks and 6 days and NOTHING. I called today and spoke with a manager Jazel who was no help. She stated that she would call me Monday with an update and possible a tracking number. From speaking with her I have gathered that my check has never even been mailed. Why is this (that she did not answer)?
When I mentioned the conversation Rose and I had regarding the money be direct deposited, she assured me that in no way possible would that happen... I am at a loss for words, I mean if I owed JustFab the amount of money they owe me, they would turn me into collections or take it from my account. However, I just have to wait and hope that I may someday see this check. I am extremely bothered by this.
Hi Jamie,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Aug. 27, 2015
I've been with JustFab for 2 years. It's been a hit or miss with them. It either fits perfectly or it doesn't, and I never have time to send anything back. I've gotten some really great shoes and not-so-great shoes from them as well as cute outfits and jewelry. Quality-wise though, the jewelries could be a little more heavy duty. However that's the gamble you get when you buy things online.
Hi Amanda,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Aug. 27, 2015
When I went to check JustFab's website I saw some things I liked and the price was reasonable for me so I decided to buy. I've been a member for a month and it's been good. They have some great deals and it's usually in the holidays. So when I have some things to buy there but are expensive, I just got to wait for the sales and I'll try to shop. There was an instance when I bought pants that I thought was real jeans and white but when it came, it was kind of silky so I exchanged it. I also did this when the pants are a little bit bigger. Despite the returns, my experience with them was fine.
Hi Marguerite,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed Aug. 26, 2015
JustFab selections have been good and I've seen some shoes that I liked. I can take the survey and tell them what I want. It's been good because if I don't like it, I can tell them to send me other options. I also like it that I'm not obligated to the monthly charge. If I don't have any to spend, I can skip it and I can still come back even if I skip a month.
Hi Tanesha,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Aug. 25, 2015
I've been a member for 5 months now. I always forget that I have JustFab until I see that it comes out of my account every month. I was able to get two shoes the last time because I had so many built up. I ordered a couple of pair of heels and I haven't worn them yet but they look like they're great. My only complaint is that they never had my size and the stuff that I want.
Hi Leta,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Aug. 25, 2015
It took me a lot of time to find boots and JustFab had the kind that I wanted. I thought they're pretty, has good quality and very comfortable. Also, the selections that the style expert gives were pretty nice but I mostly like to go through everything though. I like what I purchased and have recommended JustFab to many friends so far.
Hi Angelica,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Aug. 24, 2015
I've been a JustFab member for a few months now. I like their suggested items and my purchases have been pretty great in terms of quality.
Hi Keylie,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed Aug. 23, 2015
I like the boots I bought last month in JustFab. I was nervous initially thinking they were gonna be crappy, plastic and hurt my feet. But they're actually extremely comfortable. The prices are not that bad and it is easy to find the style I am looking for. I don't even use my little boutique. I just scour through every single shoe.
Hi Avery,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Aug. 22, 2015
My friend told me about JustFab and I saw some cute boots online. The selections from their style expert were good and they definitely appeal to me. Moreover, the items I have received so far have very good quality.
Hi Kathryn,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Aug. 22, 2015
I purchased from JustFab since they were offering 2 pairs of boots for signing up for VIP and I already was subscribed to a few makeup subscriptions. I've been a member for less than 2 months and I like them a lot. So far, I have bought a pair of shoes and got half off on another pair of shoes. However, the selections from their style expert is a hit and miss.
Hi Lexus,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Updated review: Aug. 25, 2015
Dealt with customer service rep Clarisse. She resolved everything for me and was very helpful.
Original Review: Aug. 21, 2015
I am a fairly new customer to JustFab but planned to make many more purchases in the future until today. I just had a conversation with their Customer Service reps that made me feel as though my business and keeping me as a customer was worthless to them. I purchased a pair of shoes less than a day and a half ago, only to find this morning that those very shoes are now on sale for $9.99. I requested a simple price adjustment so that I would get a store credit for original price paid for the shoes, and only be billed the current selling price. They refused and basically told me if I wasn't happy then just return them. I buy a lot of stuff both online and in stores and I've never had a problem with this basic request but JustFab refused to help me out. I'm so disappointed in their customer service and have cancelled my account.
Hi Caitlin,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Aug. 21, 2015
I bought heels from JustFab and received them in the mail. The heels came apart on both sides and this brought me down a little bit. I don't know if that's how they were supposed to be glued. This happened again and for both times I didn't call. For the price I paid for, I didn't complain thinking it was a good deal. They were awesome, very comfortable, and nice. I really like them however I cancelled my membership because we were saving up to get a house.
Hi Amber,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com