
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed Nov. 25, 2015
I've been a JustFab member for a month. I made that one purchase with the deal on buy one get one free and becoming a member was easy. It's easy to find the item or style I was looking for and the selections given by the style expert were good. I bought boots three weeks ago and they're nice. I was pleased and it was good.
Hi Nicole,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 24, 2015
My wife saw a deal for $40 boots in JustFab. Purchasing was pretty easy but they kind of have a catch where they drag you in the monthly payment plan if you want to get that price so we cancelled the plan as soon as we found out about that.
Hi Charles,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 24, 2015
It was a good deal so I purchased from JustFab. I have been a member for almost a year now. I like their large selection and took advantage of a couple of different sales that have happened. Most of the selections given to me by my style expert are descent. Last week I bought a pair of shoes and so far, the quality of the shoes is good. I am very pleased with JustFab.
Hi Dennise,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Clarisse
Reviewed Nov. 23, 2015
I never had a bad experience with JustFab. They're always there for the customers that's why I still have my account open. Their promotions are also nice. There was one where the sandals were on sale for 15 bucks and I had to call a representative for her to help me. I ended up buying 2 or 3 pairs. It was cool especially when you have a budget limit every month. It makes it easier for you to be able to shop. I like their selections too. They have a certain selection for me to choose from based on the purchases prior before or based on my style, and they also have a different session where I could just browse to see everything. It's not hard to find the style that you want and what I like the most is the high top boots. It's hard to find in regular stores.
As for the quality, they were more leather type. I like the boots but I can only wear them at certain times. I can't wear them when it's a rainy day or when it's snowing. I have to make sure that the roads are nice and clean in order for me to wear them. My only concern is when you try to skip on a monthly basis. I don't have access to a computer so everything I do is through my phone. And there are times where I'll skip the month and they still withdraw the money. I'm assuming it doesn't go through on the other end. I had a couple of times where I had called complaining about the same issue and then I gave up because it doesn't make any sense no more.
Hi Izaura,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Nov. 23, 2015
JustFab is a good deal. The quality of their products is good, it's easy to deal with them and I like their free shipping back. I've been a member for a couple of months now but was a member 4 years ago. I got a pair of boots for 15 bucks.
Hi Jenna,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Nov. 22, 2015
I like some of the fashions that were shown on the internet site JustFab. Getting a discount is my favorite thing about being a member. I used the buy one, get one half off offer. The selections given by my style expert appeal to m and in my last purchase, I bought three pairs of high heeled shoes that were good quality. The experience is okay though as I wear 9 1/2 and they don't have that selection on the website.
Hi Brionka,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 22, 2015
One of my friends used to have a JustFab account and she ordered a few things which were very cute so I made an account for myself and so far the experience has been good. I like the quality of the boots and they had stuff that matched my style. It was easy looking for items since everything is in sections and categorized so that made it more helpful. Moreover, I like their VIP member discount and when they have specials for $40 and the points that you earn when you purchase. Their style expert did a great job since the selections given to me definitely matches my style. My last purchase was in September and I bought two boots which were on special. It was "2 for $40" and since I just had made an account, I got it for $30 and I was really happy about that.
In addition, I like the quality of their website. There's a lot of variety for different people and I like the layout. I like how they always have deals and specials going on and it keeps you entertained and excited about going back to it. It has a great edge and is so commercialized. Overall, I had a great experience with JustFab. They're a website for not just people looking for high-end stuff but people also that are on a budget. It has both categories and they do a great job advertising.
Hi Patricia,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.\
Best regards,Clarisse
Reviewed Nov. 21, 2015
I've had my current account with JustFab for not too long, but I had another one about a year ago. I chose to purchase from them because they had better size options and their style experts were pretty good. And, they have really good sales and discounts that happen every so often like buy-one-take-one and getting everything for $39.95. And, the Carlona boots that I purchased recently have good quality. And I also like my black Gigi boots that I got from them. Overall, it was a great experience with JustFab.
Hi Leiline,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 21, 2015
I had an okay experience with JustFab. It's cheap when they started, $39.95, "Buy One, Take One", that's what the deal was so I tried it. I've been a member for more than six months now and my favorite thing about being a member is that they have good deals from time to time for exclusive members. I was able to get the discounted shoes, a shoe for $30 or less. This last week, I bought a pair of high-heeled, closed shoes. It hurt my foot initially, but I don't know if it would be the same if I try to use it. I also bought some pair of jumpers, but I haven't fitted them yet. Also, their style expert sometimes gives me selections that don't really suit what I want, however sometimes, they have really good ones. It was an excellent experience and I would recommend them to a friend.
Hi Rhodora,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 21, 2015
They make it ridiculously hard to buy anything! I used my points to get 40% off but then realized that couldn't be used with credits so it ended up making my purchase more expensive. Couldn't get the 40% taken off... THEN I just got an email saying they turned my credits into a gift card out of "courtesy". So I logged in to look and they turned my 8 credits ($320) into a 39.99 gift card!!! Very shady company!
Hi Amanda,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 20, 2015
I bought a pair of cheap boots from JustFab and was never made aware that they put me in their VIP program. I wanted to check out as a guest and instead was charged a monthly membership fee that the customer rep I spoke to refused to refund me. I am highly irritated and will never shop there again.
Hi Shelbi,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 20, 2015
I've had a nice experience with JustFab. I was expecting a long wait for my order but the shoes that I bought from them came on time and faster than I expected. I would recommend them to a friend.
Hi Erica,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Best regards,Clarisse
Reviewed Nov. 20, 2015
My mail lady shown me items that she had gotten from JustFab and I liked them. I also liked the price so I bought from them. I took advantage of one of their offers where I got four items and I only had to pay for three. They came in and they've been great. The quality is very nice. My favorite is a pair of knee-length boots that I've worn quite a few times because they're very comfortable. The selections given by my style expert were good and they appeal to me, but I wish the looks would change up a little bit more often because I keep looking every week hoping to see some different options and they're not changing week to week. It seems to take longer.
Hi Stephanie,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Clarisse
Reviewed Nov. 20, 2015
I ordered two pairs of sandals at the end of August when I first created an account, and I assume when I did that, I must have signed up for their "VIP membership." I have now been charged 40$ for three months, when I have not ordered any shoes since August. I am extremely upset with this company and that they did not give me any type of notice or warning when they charged my card, and that I have now lost 120$.
Reviewed Nov. 19, 2015
Found out about JustFab through Facebook. It was easy to find the item or style I was looking for. I bought a pair of boots and the quality is fine. I like them. So far, I like the stuff and selection they have. I would probably order more in the near future.
Hi Dawnn,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Nov. 19, 2015
It was a good experience at first with JustFab, then it got hard to cancel my membership. That was a little pain to deal with. I was charged when it said that I had canceled it. So I had to call and spend time talking to people about it then it finally got resolved.
Hi Rachel,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 19, 2015
I purchased some boots from them. They were nice, but one pair did start fading. And at first, It wasn't easy purchasing from them 'cause the styles on there weren't that great, but after a few months it got better. And, I was a little frustrated with their style experts because they suggest styles that do not appeal to me and that weren't that great, but I like some of them a little more than two years ago. I've been a member for more than a year and although I don't shop from there all the time, I have taken advantage of their VIP purchase membership where you get two pairs of boots for 39.95. However, they have monthly charges and they don't send out a notification or reminder to skip a month because I'm not there all the time. So I have to call them back to try to get a refund. But overall, my experience has been okay.
Hi Brittany,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 18, 2015
My experience was fine as far as returning the product that I purchased from JustFab. I think the product was of poor quality. I also unsubscribed from their emails.
Hi Kristen,
We apologize for any inconvenience and will use your feedback to improve our products and services. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 18, 2015
I've been looking around for boots for a long time and I couldn't find any. I found JustFab on Facebook and they had a lot. It was easy for me to find the item or style I was looking for. I've been their member for a month now and I like their big selection. The selection by the style expert is also okay, but I like a bunch of different things so I still go and look at all the shoes. I also tried their "Buy One, Get One Free" thing and only paid $9.99. So far, my favorite purchase from them would be my brown heeled boots. Two weeks ago, I got another pair of boots from them. Their shipping was fast as well. Overall, it was a really good experience and I'm glad I saw their ad on Facebook.
Hi Kristin,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 17, 2015
I have a sick shoe obsession so I've been a member of JustFab for three years. I like all the perks, the points, and redeeming my gift when I have enough points. Every item that I've gotten has lasted me a long time and I still have some of the first pairs I bought. I love them. The only thing I don't like about it is sometimes, if I forget to skip the month, it automatically gets charged but it's part of the VIP thing.
Hi Tania,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Nov. 17, 2015
Purchasing from JustFab was nice. I got my products on time. And I like my products. Looking for it was very easy. I have been a member for a month, and I love that they give you a 20% off if you're a VIP member. I would recommend them to a friend.
Hi Keke,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Nov. 17, 2015
One of my best friends loves JustFab so I went ahead and tried it. I have been a member for a month and it worked out nicely. I love my purchases and I wear them all the time. But unfortunately, I'm a college student and can't handle it financially.
Hi Isabella,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Nov. 16, 2015
JustFab were having a special deal and they were selling Ugg-type shoes for $10. They were exactly what I was looking for so I bought a black and a brown pair of boots with different styles from them three weeks ago and the shipping was really fast. My favorite was the black polka dots boots that had white bows on the back because I can wear them with almost any outfit. I have been a JustFab member for a month and I get emails and updates about things happening on JustFab.com. They regularly suggest items that appeal to me and it was very easy to find an item or style that I'm looking for. Overall, my experience was easy, convenient, affordable and fun.
Hi Alexandria,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 16, 2015
JustFab had a deal to get two for $40. But I never even got it. I only purchased boots since I first made the account. It was hard to find the items that I like because they don't really have much that I like. But they have some stuff which I feel is more for older people. The selections given by the style expert are also okay but I don't really like them. Quality is not that great because they're falling apart.
Hi Ola,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 15, 2015
My daughter loved her JustFab purchase. She got her boots. She used my credit card for it. She liked the boots and the price of the boots. She has been a member for two months now. I don't usually shop online and I dreaded it. My daughter assured me that the boots would fit. When it got here, it did fit. It made shopping very easy. For a first-time online shopper, it was a great experience. I would definitely recommend them to a friend.
Hi Tatiana,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 15, 2015
I have always liked JustFab's selection of shoes. When they go down on pricing on their VIP selection I can buy at least four pair of shoes at a time and if it's not a good fit, I can send them back. But I haven't had to do that. Last July, I bought a dress and a pair of shoes and I loved them. JustFab also has a fast delivery service. It's been an awesome experience.
Hi Donna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Nov. 14, 2015
I'm very happy with JustFab. Shipping is pretty fast and the sizes are true to size.
Hi Abby,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 14, 2015
Shoe Dazzle didn't have what I was looking for so then I went on JustFab and I was able to find what I wanted. It was pretty easy to find the item I was looking for. I've been a member for only a month. I love fact that there's a lot to choose from. They pretty much have overall just about everything that you're looking for and the prices are great, especially with the VIP elite membership. I got my first pair for 75% off, $9.99. My style experts are right on point. 97% of all the stuff that I get sent to me is definitely my style, most of it I would wear. They regularly suggest items that appeal to me. Last October I bought some gray over-the-knee boots that I love. Initially I didn't think JustFab was gonna be a quality product. But I was extremely impressed when I saw my boots. They were great. The leather was nice, the heel, everything.
They were quick at getting to me. I just like the availability. You have the opportunity to pick a pair of shoes and end up buying a whole outfit to go with it, and I love that availability. Because everybody doesn't have time to go from one website to another to purchase. I might not have time to go from JustFab to another website to try to find something and be flipping back and forth between screens to see if it matches the shoes. With JustFab, you can just get the whole package in one shot. I would definitely recommend them to a friend. My whole experience was excellent. It was enjoyable and I will definitely be doing it again.
Hi Tiffany,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 14, 2015
JustFab initially offered $10 for the first pair. I like that they have more options and it is very easy for me to look for the items that I wanted. The selections by the style expert are accurate as well and I like their reminders to buy shoes every month. My last purchase were calf boots that I haven't worn yet.
Hi Maliya,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 14, 2015
Initially, my experience with JustFab was good. But the end result was not so great. The shoes were very uncomfortable, I could not wear them. I wore them one time for 20 minutes, then decided to give them away to someone else. I cancelled my subscription but they charged me anyway. This caused an overdraft in my account after they sent me a confirmation email that my subscription was cancelled. When I tried to cancel, the CSR had me on the phone for about 5 minutes and wouldn't shut up. She said to give them a chance. I said I already did but the shoes don’t fit and they don’t even carry my size properly. I ordered the right size but they didn’t fit me. I told her that if that’s how their shoes run, they’re no use to me. I wanted to cancel but to end the conversation, I just said, “Fine. Leave it alone.” But I’m going to call back and cancel it.
Hi Leticia,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 13, 2015
I purchased from JustFab because I like the shoes. I didn’t have any trouble finding things at all - it was great. I bought a pair of boots in September and they are okay. They don’t have a lot of support but some boots don’t. I didn’t know that JustFab take $40 out of my account every month. I just got off the phone with them and they are reimbursing me for that. I didn’t realize that they threw me into the VIP instead of just a guest. I noticed that they took money out of my account twice. People need to be more aware of when you first purchase your item that they might automatically put you into the VIP department.
Hi Cindy,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 13, 2015
Firstly I thought I skipped my second month and wouldn't you know they took the $39.95 out immediately. I called and they said they "can't refund" even if I cancel (which I did but will recheck as they were very vague about it) so I was stuck with one pair of boots for $39.95. Awful customer service. Couldn't understand. Not sure what country. Secondly, I realized my faux fur lining is from China... Now I am horrified that the boots are made of cats and dogs. I am trying to research what government regulations there are and if this could be. I would burn them!! Don't do business with these overseas questionable companies no matter how legit they seem.
Hello Kathleen,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of customer service will contact you shortly.
Best Regards, Samar
Reviewed Nov. 12, 2015
JustFab told me it was a one-time contract later. The first order was $15.99 then after that it would be regular price. I thought that was a great thing that's why I did the purchase but I didn't realize that they would automatically send something to me after they charged my account every month without me actually making a purchase. I did not understand that to be part of the process and that's just not how I shop. However, whenever I called and told them I wasn't interested, they refunded me the money before they sent out the second pair.
Hi Jody,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 12, 2015
I like JustFab's stuff and it's easy to find what I want from their website. They offer good selections and I've also taken advantage of some of their sales. I bought a pair of boots from them in September and those are great.
Hi Jordan,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 11, 2015
This online retailer is very deceiving that once you make a purchase you are authorizing them to bill your credit card every month. I cancelled this service when I realized it and 30 days later they starting billing my card again monthly without me authorizing it. I would not recommend ever ordering anything from this site. I finally had to cancel my credit card that they have access to to stop them from charging my card.
Hello Nancy,
Please accept our sincere apologies regarding your recent experience with JustFab. Our helpful customer service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best Regards, Samar
Reviewed Nov. 11, 2015
I became a member of JustFab because of their prices and deals. I got the 75% off on the first purchase as a VIP member. The last time I purchased was about a month ago and I bought boots. They fit me well. I would recommend JustFab. It is very easy to use and they shipped me stuff that fit me nicely. I would definitely go back to them again.
Hi Loukya,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Nov. 10, 2015
I first heard about JustFab from an advertisement on Facebook. I chose them because I just kept seeing the boots and wintertime came and so I decided I'd try it. It's easy and they're great. The quality of the items purchased are awesome. I would recommend them.
Hi Chasie,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 10, 2015
Long story short, loved the site at first and had some crazy amount of credits like 900 or so. Canceled my account and was told my $39.95 would be refunded to me 5-7 business days. And then they blocked me from trying to contact them after the amount of time passed. I made my last attempt to contact someone for answers before I seek legal actions. I've been more than nice and patient with them.
Hi Rebecca,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 10, 2015
Horrible customer service. Shoes look nothing like the the picture. Will never purchase from them.
Hi Vanessa,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 10, 2015
When I was pregnant I saw a JustFab ad for a Buy 1 Get 1 at $39.95 for a pair of boots and I needed a pair at that time. I have also heard good stuff about it so I went on there, signed up and I've been a member ever since. I've been a member for 3 years now and periodically I'd get stuff. With having a toddler, you don't get to shop for yourself very often but it's nice to have the $39.95 to spend. And I like how you can skip the month with no fee because there's some months where I don't have it to spend on myself. And even if you forget to skip a month, it's automatically credited. I like that because that way it's fair so you can spend something. I have forgotten to skip a month two times before.
I love the style selections where you can choose whether you want business or casual and the different categories are nice. I love their stuff and can never choose. Sometimes it's a little too much that I need to go back and re-do my selections for a little bit more casual. But other than that, the choices are great. I've got a dress and clothes from them. Last month, I bought a little tunic thing to wear with leggings and a pair of flats for winter to go with it which are awesome. I didn't need boots cause my boots are still good. I have them for 3 years now so they're very good. They're my favorite item from JustFab. It's good quality especially for the price which I love because it's a simple fee.
I also get emails all the time with new stuff and love the summer style on the wedges and sandals. Usually every summer, you buy one and every pair is $15 after that. So I got 4 or 5 pairs of shoes and it was my cousin's birthday so I was able to order her a pair through that too. I also like the fact that you can have it sent anywhere you need to have it sent to because we travel for my husband's work.
Hello Kayla,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best Regards, Samar
Reviewed Nov. 10, 2015
I purchase from JustFab due to their sales and I’ve been a member for two years. I got some boots for $23 and their style expert is pretty good. I like the shoes, its quality and the prices. A couple of months back, I bought sandals and some boots, and I love them. However, sometimes the items take a bit longer to arrive than expected, since it says from 7-10 business days. But other than that, keep up the good quality because they’re pretty nice.
Hello Eileen,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of customer service will email you shortly to assist you.
Best Regards, Samar
Reviewed Nov. 9, 2015
The selections given by my style expert was okay but they never have my size. They could have a better size selection. I bought a pair that wasn't okay and I don't like going through the process of returning stuff, and so I kept them anyway. But other than that, my experience with JustFab is all right.
Hello Veneca,
When our customers are unhappy, we’re unhappy... Let us make it up to you! A member of customer service will contact you shortly to assist you.
Best Regards, Samar
Reviewed Nov. 9, 2015
I like to be a customer at JustFab. They have good products.
Hello Evelyn,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best Regards, Samar
Reviewed Nov. 9, 2015
I've been a member of JustFab for a few months now. Their prices are really great and they have so many different styles. I love their shoes and get a discount for being a member. The first time, I bought a purse for $10 and it was great. The selections given to me by my style expert is awesome. I love everything about the page and the site and they regularly suggest items that appeal to me. They have good quality and a very good selection of everything. Awesome!
Hello Jacqueline,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!
Best Regards, Samar
Reviewed Nov. 9, 2015
I didn't have any trouble with JustFab. I had a fine experience with them.
Hello Geggie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.
Best Regards, Samar
Reviewed Nov. 9, 2015
Though I just cancelled my membership, I have been a member of JustFab for a year or so. The quality of the items I purchased are really good and everything else was pretty cool. However, I never really looked at the selections given by my style expert because I always skipped a month. But I'd recommend JustFab especially to anybody who asks me about my shoes.
Hello Courtney,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best Regards, Samar
Reviewed Nov. 8, 2015
I did a one time purchase with JustFab because I liked their boots and their price. Finding the items I'm looking for is not very difficult too. However, I didn't like the selections given by their style expert. Nevertheless, their items are of good quality and it was an overall good experience.
Hello Frances,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a customer and want to make things right! A member of customer service will email you within 48 hours.
Best Regards, Samar
Reviewed Nov. 8, 2015
I've heard about JustFab from a friend. I liked the first deal that they had.It was $39.95 or something like that for first members. I've been a member for maybe 2 months now. My favorite part about being a member is that they have really cute items for reasonable prices. And it's not just shoes, but I also like their clothing as well. The style experts give you appropriate selections. About a month and a half ago, I got a bag and a pair of booties. They have a lot of nice clothes and shoes to offer.
Hello Elizabeth,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best Regards, Samar
Reviewed Nov. 8, 2015
I've always had, from the beginning, very good experience with JustFab. I had some shoes on credit. They've always come packed very nice, shipped well. The last pair, they're called Minerva. They looked like they were thrown in the box. They were wrinkled up already like creased up a little bit. They don't look like they were wrapped properly at all. They've never send me anything like this before. It's always over packaged. Normally I got to go through several things to get to the shoes. I sent them back and for some reason they keep saying they haven't received them because they were supposed to send me the same shoe but a different pair. I've never had this experience with them before. I was really sad that this happened. I am waiting for my shoes now to come. It has been three weeks.
Hello Tawanda,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful customer service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best Regards, Samar
Reviewed Nov. 8, 2015
The items I’ve purchased from JustFab were of good quality, and I’d recommend them.
Hello Monika,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best Regards, Samar
Reviewed Nov. 8, 2015
I like JustFab items and I feel they're of top quality. I am satisfied with my experience with them.
Hello Paityn,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a member of customer service will reach out to you within 48 hours to help resolve any concerns you have.
Best Regards, Samar
Reviewed Nov. 7, 2015
I've been a JustFab member for almost a year now. I like that they have deals and usually I get the Buy 1 Get 1 Free offers. A couple of months ago I bought wedges. However, I like some of their items better than others because the sandals aren't made as well as the boots. JustFab is convenient and affordable.
Hello Michaela,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a member of customer service will reach out to you within 48 hours to help resolve any concerns you have.
Best Regards, Samar
Reviewed Nov. 7, 2015
JustFab is a subscription based service, selling mediocre shoes, bags and clothing for decent prices. I order my first pair of boots for $16 dollars which is really good considering it was a gorgeous black heeled pair of boots; however, the quality was quite cheap, reflecting on the sale price to begin with. What JustFab does is not a scam, you just have to know what you're getting into, but if you ever forget to skip a month, you have to give them a call and they will refund the "accidental" charge, or else you can just simply use the credit.
For me personally, this site was just a headache because in the back of my mind I had to remember to skip the month to avoid charges. Calling them is also very long, difficult and inconvenient, so if you're a college student like me, you wouldn't really have the time to call them. Generally, the customer service is very insistent on making sure you remain a VIP member, so they are very difficult to deal with when you try to cancel. After hearing about how they sometimes still charge you "accidentally" after cancelling and the overall inconvenience of dealing with the subscription, I would not recommend JustFab unless you know what you are getting yourself into and have a lot of time on your hands to deal with the hassles of having a subscription based membership for cheap but cute accessories and shoes.
Hi May,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 7, 2015
My first purchase with JustFab was last week. I received my purchased items already and they're really cute and I like them!
Hello Itahi,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best Regards, Samar
Reviewed Nov. 7, 2015
I had a puppy last year who chewed my boots all up, so I needed a couple of pairs and purchased from JustFab since you get two for $39.95 the first time you purchase from them. Unfortunately, the items look a little cheap, but as far as the way everything went, I’d still recommend them since I didn’t have any problems with the company.
Hello Brenda,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a member of customer service will reach out to you within 48 hours to help resolve any concerns you have.
Best Regards, Samar
Reviewed Nov. 7, 2015
I have been a member for quite some time now, but I've had intent to cancel several times and I even posted it at one point. I made a purchase for maybe two pairs of shoes. One of them was a pair of boots and I did not like the quality of those. And then there was a jacket purchase that did not fit well, which could've been body shape and I gave that to my daughter and I don't think she wore it that often. But I did most recently purchased some jewelry online and I don't have a complaint about those yet.
I am very disheartened with the billing process. I am a part of JustFab VIP program, but I do not respond by the 5th and I have funds automatically withdrawn from my account at which in itself is not a big deal; however, I've had that happen to me three times and I've attempted to use the credit in my most recent purchase and my credit card was still charged. I don't have a way to apply the credit to an order.
Hello Melissa,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our customers may have. A member of our customer service team will be contacting you within 48 hours to further assist you.
Best Regards, Samar
Reviewed Nov. 7, 2015
I heard that a lot of people had good experiences with JustFab so I purchased from them. Also, it said that for my first purchase, it'd be $9.99 only. I've been their member for a month and I like their stuff. I got a pair of sandals for $9.99. I also purchased a $40-purse for $10 when I signed up. It's a nice purse and the quality is awesome. I love it and I got it fast, too. The style expert selections are perfect as well. It's been a great experience with JustFab and I'm thinking of buying more stuff from them.
Hello Katlyn,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best Regards, Samar
Reviewed Nov. 6, 2015
I’ve ordered a purse from JustFab and I love it since it’s a very good item. It’s very spacious but not too big. JustFab’s a fabulous website with great products, and a couple of friends have asked me where I got my bag from, so I told them the process and where I got it.
Hello Mary,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.
Best Regards, Samar
Reviewed Nov. 6, 2015
I've been a member of JustFab for two months now and so far, it's been good. There are a lot of good choices and they're well worth it.
Hello Macie,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!
Best Regards, Samar
Reviewed Nov. 6, 2015
JustFab is great, convenient and easy, but they messed up my order. I ordered and clicked expedited shipping which is 2-4 days. When I clicked to finalize, it wasn't expedited shipping, but a regular shipping only. So I called and they said, "Well, we can do is cancel this original order and then we can reprocess your order.” So I got my shoes, which was great, but I got two orders of it and now, I have no room for 12 pairs of shoes. It was my friend who paid for it and his credit card was charged twice. And then my daughter got excited and opened everything. She thought it was more shoes.I don’t know if I’m to return all these shoes that have already been opened, but we are going to call again and get this straightened out. Despite this experience, I like JustFab. I can’t really say it’s the company’s fault. It’s the individual who was handling the phone call,
Hello Sarah,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of customer service will email you shortly to assist you.
Best Regards, Samar
Reviewed Nov. 6, 2015
Everything is good with JustFab. I love shoes and clothes, and so when I found out that JustFab has selected styles for clothes for women, I was sold. I’ve been buying from JustFab for a year and a half and I like the special offers and personalized boutique, which are both really good. Last September, I bought two denims with very good quality. I took advantage of their special offers like 2 bags for $60, no minimum purchase and the clearance which I've been able to buy bags 3 times. What I’m missing though is the loop category of the shoes. The style expert gives selections that are very accurate and JustFab suggests items that I like. In addition, being able to ship to US Virgin Islands is a plus for me.
Hello Jadira,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our customers are happy. Hope you have a Fabulous day!
Best Regards, Samar
Reviewed Nov. 6, 2015
I was given awesome selections by my JustFab style expert. The quality of the items was good and everything has been great.
Hello Tori,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best Regards, Samar
Reviewed Nov. 5, 2015
I went to buy shoes from JustFab, but I didn’t understand the website. They made me a member and said they were going to charge monthly prices. I called and ordered, but the shoes seemed a little cheap so I’ll return them. They cancelled me out of the service with no problem.
Hello Melanie,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with JustFab. We value you as a customer and want to make things right! A member of customer service will email you within 48 hours.
Best Regards, Samar
Reviewed Nov. 5, 2015
My experience with JustFab is terrible. I had an event coming up and the boots I saw in JustFab go perfectly with my outfit. I hear a lot of people talking about JustFab, and they have nice ratings so I ordered these boots from them. But my order never came through. They said they delivered my package, but when I called the post office, they said that they left it outside and no signature required. Since I never get the package, that means someone took my package. I already paid for this purchase but my package was not delivered to me.
They told me I have to wait extra time to see if it will come. And when it never came, I called back and asked for a refund but they were just trying to issue a credit. I told them that I don't want the shoes anymore and I don't want to issue a credit because this is a bad experience with them. I didn't want the second set of shoes they were trying to send to me because the event had already passed. I didn't need them anymore. So I asked for a refund. They tried to beat around the bush about the refund and finally they gave me the refund when I called back. I had to wait the whole weekend before I could get it. They didn't have a lot of selections either because I have a wide taste. The shoes that I did find, they didn’t even have my size. So I was lucky to be able to find that one pair in my size and in my width.
Hi Monique,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Nov. 5, 2015
I've heard about JustFab from a friend. I was a member for about two years. I like their shoes and the prices. There weren't really many special offers though. The Buy-one-get-one is just for the first purchase. I never really bought from the selections given by their style expert. I always found something else. Some things were good quality. Others weren't that great. I just cancelled my membership but I'd still recommend them.
Hello Ivette,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a customer and want to make things right! A member of customer service will email you within 48 hours.
Best Regards, Samar
Reviewed Nov. 4, 2015
Just received my first order from JustFab... wonderful experience! Fast shipping and in great shape. The boots both fit perfectly, wonderful details, great construction and would recommend to everyone. This is my new 'go to' place for shopping. I have a young daughter and live in a rural area so finding quality clothing, shoes, and accessories are a challenge... not with JustFab! And while on social security... price is always a big concern. JustFab will allow me to keep her and all the family in the 'now' fashions at a price we can afford comfortably. Thank you JUSTFAB!!!
Hello Kim,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Samar
Reviewed Nov. 4, 2015
I saw JustFab on Facebook. I like the styles that they have and the prices as well are amazing. I have been a member for a couple of months. I've only purchased two pairs and then I'm thinking to purchase some more soon for the Christmas season and stuff. The selections given by my style expert are pretty good and most of the time I really like them. Also, I'm satisfied with the good quality.
Hello Lupita,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members
Best Regards, Samar
Reviewed Nov. 4, 2015
It's a really good experience with JustFab - fun and interesting. I like looking at all the clothes.
Hello BethAnn,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our customers are happy. Hope you have a Fabulous day!
Best Regards, Samar
Reviewed Nov. 4, 2015
I bought some boots and a purse in the beginning of this month and I love it. It's definitely worth the amount of money I paid. I've been a member with Justfab for about 4 months now and their shipping is always fast. The selections from the style expert are cute, too, and accurate for my style.
Hi Crystal,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 3, 2015
I love JustFab's shoes and I will recommend it to a friend because they have good quality shoes. It was always good with their clearance sales and even when it wasn't a sale, I was going there and finding me just the right pair. I've ordered five pairs of shoes at one time. About five months ago I got four pairs of shoes from them - 2 pairs of floral heels, a royal blue pair of heels and a black wedge. Overall, I'm satisfied with my experience. But I'm not a member anymore because the membership kills me. That's a lot of money. I keep paying and giving out, and I don't order like that all the time. When I called in to cancel my membership the lady was rude to me so I wasn't satisfied at all with their customer service.
Hi Myla,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 3, 2015
I've been a member of JustFab for quite a few years. The selections given by my style experts appeal to me for the most part. My last purchase was a week ago. I'm not particularly fond of the clothes but the shoes minus anything that is black leather or pleather and I've been satisfied with it but I avoid anything black. Overall, I like the majority of the shoes that I've gotten and I've learned to choose what to purchase and what not to.
Hi Jamie,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 3, 2015
I've been a member of JustFab for about a year now and have the VIP award thing. Every month, I get to pick a pair of shoes for the price of $40 or $29. I haven't used it in a couple of months but I like that feature and their shoes. 3 months ago I got three pairs of shoes from them - a wedge, a flat, and a heel. I also ordered a pair of high boots last year and still use them. While some of their shoes are of good quality, some are not the best so it's hit or miss. Also, they automatically gave me the right size when a couple of shoes I got were a little too tight and small. It was not a hassle to send them back and get my correct size.
Hi Michelle,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Nov. 2, 2015
I was a member of JustFab for about a year. I felt good about the selections that were given to me by my style expert. Quality of the items I got was good. I was pleased.
Hi Keyonna,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Clarisse
Reviewed Nov. 2, 2015
JustFab's selections are good, but the overall quality is not as good as I thought it would be. Every time I get something I ordered, it has cheap-looking material. I am dissatisfied with JustFab.
Hi Imane,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 2, 2015
I like the selections given by my style expert & I love the quality of the items I've bought.
Hi Ashley,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Nov. 2, 2015
I love boots but I couldn't afford them. I had a friend that was getting them from JustFab. I said, “Where did you get those boots?” She said, “JustFab.” Then I went on Facebook and saw that they were only $39.95 with free shipping! I can also send them back if they didn't fit so I like that. Furthermore, it's easy to find the items or style that I'm looking for. I had double-knee replacements and I can't go over one-and-a-half inches and they have a lot of the ones that have a lower heel for me. Also, I've lost 88 lbs since I started a year ago and my calves were so big I had to get the wide leg and they were the only one I could find the wide leg with the variety. I definitely love the quality of their items. I tell all my friends about them. And when I wear my boots, they go, "Where did you get your boots?" I say, "JustFab! Go to JustFab.com!"
Hi Patricia,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Best regards,Clarisse
Reviewed Nov. 1, 2015
Good prices was the reason I bought from JustFab. The quality of items that I purchased from them was good. But it was difficult to find the style or item that I was looking for. I ended up having to exchange the items I had bought four times. Making the exchange was easy, but it was annoying to have to do it. I was only a member with them for the one month that I bought items and then I cancelled my membership because it was a hassle to find the right sizes and stuff.
Hi Lauren,
We apologize for any inconvenience and will use your feedback to improve our products and services. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 1, 2015
I liked JustFab's shoes so I signed up with them. I was their member for about a year but they were horrible. I didn't know that they have VIP members and that they were charging me $39 for not reading the fine print. I didn't like the whole VIP thing so I cancelled the membership. I had a credit of $200 which they thankfully reimbursed me. However, I did get to purchase four pairs of shoes from them. The quality was not great, though, they were kind of cheap.
Hi Yildiz,
We strive to provide excellent customer service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our customer service team will be contacting you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Nov. 1, 2015
I have a lot of girl friends with JustFab and one of them told me about it. I’ve been a member for a little over a year and I love that I can go and find any shoe or purse. For the most part, the selection given by my style expert appeal to me. Except when I pull up my page and there a lot of 6-inch heels because I’m not a 6-inch heels person. But when I pull up my page, I see most of what I buy. I have so far bought three pairs of shoes, and they are of good quality. I’ve had a good experience with JustFab, and I recommend them to my group of friends. They’ve shopped and suggested it also.
Hi Racheal,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Nov. 1, 2015
Something came up on my Facebook feed from JustFab about buying shoes for cheap, around $9.99. I had wanted a pair of boots so I signed up with them. However, it was difficult finding the style I wanted because the ones I liked were out of stock in my size. I looked at 10 or so pairs before I found one set that I liked (but not as much as the ones that were out of stock). The ones that I did get fit me good. The selection typically provided for me is a little bit limited. They include a lot of pictures of what they have in stock. It seems like a big selection but once I actually click on it and see that only size 5 or 12 is available, then it's not that big.
Hi Heather,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 31, 2015
I saw JustFab years ago in a commercial. It was their "Buy one and get one free," for the first purchase that initially led me to shop from them. It has been very easy to find items and styles with them. When it comes to the selections by my style expert, they're on and they're good. But when they're off, I can always find something else that I do like. A couple of months ago, I purchased a pair of winter boots that are above the knees. They're not Gucci, but they work. JustFab has good quality for the price that I'm paying. I've also been their member for over a year now. I like the special offers I get as a member. I even want to become one of their VIPs.
Hi Asia,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 31, 2015
I've had a good experience with JustFab. Around summer, I purchased some good quality, black stilettos. Their price is reliable and the selections by my style expert were good, on point, and something that I would actually wear. I would recommend JustFab.
Hi Irene,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 31, 2015
I placed an order online last night. I wanted the Lenon boot and that's what I added to the cart but after I placed the order I see that it was the Fannah boot in my order which I did not order so I called them and they said it's nothing they can do but cancel my order but it hasn't even been processed yet. Just don't see why they can't switch 1 boot for another. I'm very unsatisfied, thinking about canceling the entire order. I wanted the brown not the black. Not happy at all.
Hi Shaina,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Oct. 31, 2015
I love the shoes from JustFab. My favorite thing about being a member is their personalized boutiques. I also love the selections given to me by the style expert. The last time I purchased, I had a couple of little accessories and a wallet. The quality of the items was great. JustFab is fabulous, and I will always recommend them.
Hi Irmalene,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Oct. 31, 2015
I've been a member of JustFab a couple of months now and I had a good experience with them. I like the discounts I get from them as a member. Initially, it was because of some shoes that I chose to do a purchase. It wasn't difficult at all to find items and styles with JustFab. The selections by the style expert are okay and a lot of choices are given. It's cool. It's also good quality. My most recent purchase with them was a pair of shoes and that was a few months ago.
Hi Jimmysha,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 31, 2015
I have been a JustFab member for one year. They have different styles and selections and I love the selections given by my style expert. I love my purchases. I just wished they had a bigger selection and larger sizes. Overall, I have a great experience with JustFab.
Hi Michelle,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 30, 2015
I'm a JustFab member for a year and it was a horrible experience. They were charging my credit card automatically every month and I wasn't checking my bills. I called them for a refund and they said they're going to give me credit not as a money but as a product which is really weird. I wouldn't recommend them, but having said that, the quality of items there wasn't bad.
Hi Toufik,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Oct. 30, 2015
It’s really good prices and they’re worth it. I bought a purse from them and the quality was good. I told my friends about JustFab and they like it too. They ordered a lot of stuff from them.
Hi Aasma,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 30, 2015
I was looking for boots last year and found something I like on JustFab. I've been a member for about a year now and they are fine. However, the only thing I complain about is whenever I go on their website and find the shoes that I like, they won't have my size whenever I want it. They tell me they'll email me when my size comes in, but they never get new sizes. That happened for about five times. It seems that they only have whatever they get at the beginning.
Hi Adrienne,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Oct. 30, 2015
I knew about JustFab from one of my sisters then I got 2 pairs of shoes that I absolutely fell in love with and still wear today. They're great and they were super discounted - that of course I took advantage of.
Hi Joline,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 30, 2015
I really like the shoes from JustFab so I purchased from them. I also like that they have a lot of promotions for shoes. Their style experts suggest shoes that appeal to me. Shoes are of good quality.
Hi Brenda,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 30, 2015
Based on some of the picture and clothing styles I saw from JustFab, I thought it would be something that I like so I bought from them. I've been a member for a couple of months and I like having the option to bypass a month so I'm not forced to buy something all the time. It's easy to find styles that I like and their style expert provides good selections, but they are hit-or-miss. Some of the dresses I bought have been my favorites.
Hi Wennie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Oct. 29, 2015
I saw JustFab's stuff when I went online one time and I tried buying from them. It wasn't at all bad finding styles that I'm looking for, the only thing is that some things in their commercial were not available in their website. I've been their member for a year or more now and I like that I can skip months. I get compliments on the bags that I bought from them so they're my favorite purchases thus far. Quality of the products has also been good. It's been a pleasant experience overall with this company.
Hi Rachelle,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 29, 2015
When I signed up for JustFab, I got a really good deal, and If I'm getting a good deal, I might as well buy some shoes. Ever since being a member, I like the good deals I get. I got shoes for $14.95 a pair during Memorial Day, and boots for $29.95. Recently I bought snakeskin heels, which are my favorite. I have a problem with the pinky toe area, though. I had to stretch it out a little bit. However, that's the only problem I had. Sometimes I use the selections of my style expert, the suggestions appeal to me. Overall, I like JustFab a lot. For sure, I'll recommend them.
Hi Taylor,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Clarisse
Reviewed Oct. 29, 2015
I've been a JustFab member for a year now. I like the opportunities they give their members. They send emails on their selections ahead of time and that gives members the option to purchase first. It was because of their selection that I chose to purchase from them and I love the ones given by the style expert, too. My most recent purchase with them was a pair of Western style boots three months ago. They're good and I like them. I haven't had any wears and tears as far as using them on a daily basis. I like every single pair of shoes I've bought from JustFab.
Hi Sonia,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Clarisse
Reviewed Oct. 29, 2015
Just a warning about the $39.95 deal to buy two pairs with Free Shipping. You must be a VIP member to get this deal but if you cancel at anytime you do not get the deal. Something to be aware of. They will charge your account every month whether you get shoes or not. The charges $39.95. This is not a deal and it is a scam and they are not very clear on the deal online. I do not like this website. I would rather shop local and pay the price upfront than decide blinded by lies. Happy shopping.
Hi Krista,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 29, 2015
I ordered from JustFab once. They are good, but they don't give enough details on their products, so the items that I got from them didn't fit. My pocketbook is extremely big, and my shoes were cropped and ended up big, too.
Hi Areva,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Oct. 28, 2015
I found JustFab on Facebook. I've been a member for a little over a year. The shoes there were so cheap and there was variety so I purchased from them. They're quality products too. Some of the selections given by the style experts were also pretty.
Hi Chanel,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 28, 2015
I bought boots from JustFab and was a member for a couple of months. And then because I didn’t purchase anything else, I just ended my membership. My issue was I didn’t have the money every month to pick something. But the styles they had were great. It was fairly easy to find the boots that I was looking for in their site and the boots are very durable. The quality is very good.
Hi Linda,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 28, 2015
I am a member of JustFab a little over a year. I absolutely love everything I've gotten from them. Already recommended them to many people actually because I do love them.
Hi Bev,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 28, 2015
I was absolutely furious with my encounter with JustFab. I have only (was) a member for less than a month and have had nothing but issues. I had ordered two pairs of shoes initially and there was a delivery issue. For some odd reason the post office was unable to find the addresses provided, which made zero sense being that, I have had several packages sent to the address provided. A month passed (no exaggeration) with not a single email, call, or credit applied to my account. As I'm highly busy individual I wasn't able to call sooner. When I called, each representative had zero concern/empathy towards me. I asked to cancel service and was hung up on, given the runaround etc. (Mind you, not once was I irritate! Finally they cancelled and decided to refund me. Before leaving, I asked to have my address changed, so that I could receive a wish list order. Yet again, they did not deliver (my address change nor package).
When I called for the third delivery, the rep said he would resend the shoes on rush, but needed to update my address. Sure enough he made me a promise he couldn't keep, because the shoes weren't available. I'm washing my hands of JustFab and I certainly wouldn't suggest them to ANYONE!!! Best of luck shoppers and management consider retraining your employees.
Hello Paige,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a member of customer service will reach out to you within 48 hours to help resolve any concerns you have.
Best Regards, Samar
Reviewed Oct. 27, 2015
I signed up as a member of JustFab a few months ago as they had a different variety of boots. I don’t have a problem with the selections of the style expert. The items I’ve bought are very good quality.
Hi Priscilla,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Clarisse
Reviewed Oct. 27, 2015
I have tried to cancel my account multiple times and since I'm a VIP member (don't even know how that happened) I have to call them. I can't just cancel like a normal member. They also only have a 4 day window for you to skip your monthly payment and they hide that button. The selections of shoes are pretty good. But it's not worth the amount of money. I'm more angry because I feel like they try to be so sneaky to keep you a customer. I've been a customer for 4 months and 3 of those 4 months was because I couldn't find the way to cancel the membership.
Hi Lara,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 27, 2015
I've been a JustFab member for two months now. The selections given to me by the style expert look nice. However, I'm skeptical of the quality, and I haven't been super-impressed with what I got as far as purchases go. The shopping is nice, it's easy to shop, and the prices are right.
Hi Miranda,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Oct. 27, 2015
I like the selections that the JustFab style expert gave me, as well as the quality of their items. However, I was unaware that they took money out every month. So, six months down the road, I had a bunch of shoes to order, which was fun, but still, I didn't expect it.
Hi Kayla,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Oct. 27, 2015
I saw a pair of shoes that I wanted from JustFab. It's always a special offer with them because the price is cheaper than regular. The quality depends on the brand but the shoes are cool. I like that I can get the shoes that I wanted. It's been a very pleasant experience.
Hi Jennifer,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 26, 2015
The selections by the JustFab style expert that I have checked out were good choices. I haven't used JustFab since the last purchase. Even though they're very cute, the base of the shoes I bought is so hard that I can't stand in it. There's no cushion at all and it's like I'm standing on wood. I never got to wear the shoes for the wedding, so I was disappointed. I knew that I could send them back, but didn't.
Hi Natural,
We were unable to search for your account with the information given. To further review your account please provide us with an updated email, or phone number that is listed on the account to help better assist you.
Best regards,Clarisse
Reviewed Oct. 26, 2015
My daughter liked the boots that she got from JustFab but wasn't crazy about the quality of the tall boots.
Hi Rachel,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 26, 2015
I got JustFab because of cheap prices and the good quality of the items. Finding the item I was looking for was very easy. I have been a member for two years and I love receiving the coupons or emails concerning the sales. I was able to take advantage of several holiday specials like the Labor Day when it's 50% off everything. I bought some boots recently and my favorite purchase so far was a pair of burgundy shoes. My experience was great.
Hi Monique,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 26, 2015
My wife has been a JustFab member for about six months. She loved the shoes and even sent some to my mom. She had a wonderful time with it. For the most part, she feels good about the quality of the items that she has purchased but she returned one pair of boots because the build wasn't there. She has already recommended it to people.
Hi Chris,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Clarisse
Reviewed Oct. 25, 2015
I've been a member of JustFab for around a year. I purchased from them because of their designs and the quality. The selections given by my style expert were excellent. My last purchase was a long, knee-high boots and another pair of boots, and they were excellent.
Hi Zita,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed Oct. 25, 2015
I saw a JustFab ad online and it said it was two pairs of shoes for $40. It sounded like a good deal so I decided to purchase from them. They have a diverse selection which is something that I like. The quality of the items are good, too. I've got a couple of heels that were the first pairs I ordered and they're still in good condition. However, I did have a pair of boots break. Everything seems to be like different quality. Also, I don’t like how they charge if you don’t pass on a month. You only have the first five days of the month to pass and then they just automatically charge you. That has annoyed me a couple of times because I forgot.
Hi Erin,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Best regards,Clarisse
Reviewed Oct. 25, 2015
JustFab's shoes are great and reasonably priced because I’ve been known to spend $200-$300 dollars on a pair of shoes. The styles they offer and being able to shop online are good. I've been a member for a long time and everything's been good. I also got jewelry from them and it will be interesting to see what kind of quality that was. I always tell everyone to check out JustFab.
Hi Tonya,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed Oct. 24, 2015
I like JustFab. Once I got so many credits, I was able to redeem them. I have never had a problem, and I would recommend it.
Hi Sulema,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 24, 2015
I'm happy with the items that I purchased from JustFab but I had to call them because of an issue - I found out that I got charged $40. I never got an e-mail that said that if I didn't buy anything in the month of October, I'm going to get charged $39.95. When I called to resolve it, I had to go through a machine. I told them I'm not happy about it and I wanna talk to someone. They said, "We'll offer you $10 if you don't quit our program." They charged my credit card $40 and I'm disputing that charge because I didn't buy anything.
Hi Jessica,
We were unable to search for your account with the information given. To further review your account please provide us with an updated email, or phone number that is listed on the account to help better assist you.
Best regards,Clarisse
Reviewed Oct. 24, 2015
There was a pair of shoes from JustFab that I liked so I signed up with them. I ended my membership a month ago, but before that I was a member for maybe a year or so. The last purchase I made from them was for some boots. The quality of the items that I purchased was good, however, I had one of the heels broke on one of those pairs of boots that I’ve purchased.
Hi Tanisha,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 24, 2015
I've been a member of JustFab for a little over six months. Although I like the stylist's selection, I don't usually go with them. I'd rather browse and look for myself before I decide. They do have a good style, but I always like to experience and try new things. I don't want to be with only one style. A couple of months ago, I got one pair of shoes and two bags from JustFab. They're great for their price. I'm happy their quality too.
Hi Darina,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Oct. 23, 2015
I've been a member of JustFab for 6 months. I'd heard about it through a friend, she showed me her shoes that she got and they were cool. Being a member, I like the cheaper prices as it's nice to have that kind of a discount on shoes. Also, I liked the selections the style expert pulled for me. As for the quality, I liked it although the comfort wasn't as good as I had hoped it would be but they are pretty on par with a lot of places that are just like JustFab.
However I couldn't keep remembering to skip some months when I can't afford shoes. So when they deducted it, that became a problem for me. It makes me uncomfortable to have companies withdraw money unexpectedly. But if one can afford it and can be on top of the reoccurring deductions, then JustFab is something that's really good. It's fun and very user-friendly.
Hi Cassie,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 23, 2015
I tried to purchase a pair of shoes and didn't realize JustFab automatically signed me up for a membership where they would charge me every single month. So I bought my shoes, then realized that that was going on, so I canceled it because I had no idea that's what they were trying to do. I'm not a member anymore. The way they set that up was tricky - I don't like that at all. But at least they didn't charge my account again. With regards to the boots that I bought, they're fine but they're not as good a quality as they looked online.
Hi Samantha,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your JustFab experience. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 23, 2015
I don't like JustFab though I have a couple of shoes from them that I like. I did not realize that I was being signed up for VIP and I wasn't happy about that. The qualities aren't good either. I'm very disappointed with it. But some people like their stuff. I actually have given some of my coupons with family members to buy stuff because they like it. It's just not my thing and I'm upset with them because when I last ordered, somehow I got put back on VIP and I did not sign up for it. I was really pissed off when I looked at my bank account and saw that. They need to review their website and make sure that people are not getting tricked into it on accident. There's something not right.
Hi Kayla,
We were unable to search for your account with the information given. To further review your account please provide us with an updated email, or phone number that is listed on the account to help better assist you.
Best regards,Clarisse
Reviewed Oct. 23, 2015
I've been a member of JustFab for a couple years now. The selections I've been getting from my style expert have been good so far. Quality-wise, their products are good.
Hi Virginia,
hank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed Oct. 22, 2015
With JustFab, I got exactly what I ordered in a timely fashion and with good prices. I have no complaints and would recommend them.
Hi Tamika,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 22, 2015
I bought some shoes from Just Fab recently and I was not aware that by signing up you are committing yourself to pay $39.95 a month. The website appears to purposefully not bring much attention to this. So if you don't go out of your way to read the fine print, you are kind of screwed. I didn't because I have never dealt with a site that did these sorts of things and wasn't thinking that this was something that I needed to look into. Thankfully I read the reviews and called to cancel my "account" (I wasn't aware that I really had a formal account) today before any new charges were added. Also, the shoes I received were of Payless quality and not something that I would ever pay more than Payless prices for. On a high note, the customer service representative that I spoke to was very kind and took care of canceling my account swiftly and efficiently (after trying to offer me other options, which I get. I've worked customer service before).
Hi Jennifer,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 22, 2015
I love all of the JustFab shoes that I have. They have very good quality. I'm not a member anymore but I'm going to come back. I just needed to stay away for a while because I was getting a little too far gone with it. Before I got on JustFab, I tried ShoeDazzle. ShoeDazzle can't touch them with the quality or the styles. They can't touch JustFab.
Hi Demita,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed Oct. 22, 2015
There were times when my experiences with JustFab have been pretty good and easy.
Hi Hannah,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Best regards,Clarisse
Reviewed Oct. 21, 2015
I have been a JustFab member for over a year. I had seen some shoes that I thought I might like and decided to try it out. I’m a shopaholic so I find it a more convenient way because it's cool in my schedule. Their selections are really good. As for quality, some didn't last too long but I really, really loved the pair of boots that I bought last year. I still have them and they're still in good condition.
Hi Whitney,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed Oct. 21, 2015
JustFab sounded like a good deal so I figured I'd try them out and see how it works. Being a member I like the individual style profile I get from them every month. Their style experts' suggestions are hits or miss however. Quality-wise, they're good. The boots, heels and sandals I've gotten from them have been great and comfortable except for one pair that I wasn't so happy about.
Hi Lynette,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Best regards,Clarisse
Reviewed Oct. 21, 2015
It's been almost two years since I've been a member of JustFab. My last purchase was a couple of weeks ago. I really like the items I've bought from JustFab. I receive good quality stuff for a fair price. The selections from my style expert are good. I normally browse through the selections and get something.
Hi Johana,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed Oct. 21, 2015
I liked some boots that JustFab had so I decided to buy from them. It's easy to select styles from their site - they have a button for the selection and there are also more sizes. I've been with them for over two years and I can skip a month or more of membership if I don't see anything I like. I also like the quality of their items. I have recommended JustFab to a few people and they have signed up as well.
HI Regina,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 20, 2015
I mainly purchase from JustFab because of their styles and there was a deal first like the two for the price of one. I usually like what my style expert selects. I’m in the larger end of sizing for women and they have my size. They fit me well and it’s awesome. But I’ve noticed a couple of times, there was actually some type of damages, which I haven’t noticed from the past. For the most part, the exchange process was usually really easy and not a problem. So even when that happened a few times, it’s not really been an issue. It’s really great. I’ve gotten multiple friends to use it.
Hi Samantha,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 20, 2015
I've been a JustFab member for about three years because I like their shoes. It's pretty easy to find styles that I'm looking for on their site. I bought a pair of fuzzy and a pair of shoes from them not even three weeks ago. The shoes I get are of good quality hence I keep on buying from them.
Hi Stephanie,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 20, 2015
The selection given by JustFab's style expert was good and I like the quality of their items. They’re nice. I went on there just to order one pair of shoes. However I didn’t read the signed print that stated that it was going to charge me a monthly membership fee. So I had to get a refund on that just because I’m in the process of moving and other things. I didn’t want to be responsible for something automatically coming out of my account. I didn’t know that was the case. I was upset that it came out of my account. So I cancelled my membership pretty shortly after I just ordered one thing. They did refund the money and I was happy with the customer service.
Hi Mallory,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 19, 2015
I love JustFab. Some of the shoes are fairly tight the first time they're put on, but that's how shoes are at first. Although we already cancelled our VIP membership, I'll always recommend them.
Hi Tiesa,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 19, 2015
I have been a member of JustFab for 2-3 years now. Though there's always some shoes that I expected to be better, for the most part they have been true to their size. I want to compliment all the shoes that I get from them.
Hi Alexandria,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed Oct. 19, 2015
JustFab offered a two shoes for $39.95 promo and that's when I first signed up with. Just last month, I bought a purse, a pair of shoes, and a pair of flats, which I think are of really good quality. I have a friend who always asks me where I get my shoes from, so I recommend JustFab to her all the time.
Hi Sharnell,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 18, 2015
Made two orders both were delayed in shipping. Would not have known my orders were delayed if I didn't call customer care. Orders were placed four days ago STILL NO SHIPMENT! Continued to call customer care all they redundantly told me was they are not sure when my orders will ship and they apologize. I cancelled both orders, asked for a full refund and told JustFab to go STRAIGHT TO HELL!!! THIS COMPANY IS CRAP!
Hi Tamika,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 18, 2015
I’d seen some boots from JustFab that I liked, so I purchased from them. My experience with them was nice and I didn’t have any problems because I love them. However, I didn’t know when I signed up that they would keep my account in their records and charge me monthly. Also, my item wasn’t what I thought it would be, since they sent me suede shoes but in the picture it said leather. I’m confused on that part, but I never took the time out to send them back. Other than that, I’d recommend them to someone.
Hi Latosha,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 18, 2015
I've been with JustFab for 6 months and I like most of the selections that were given to me by their style expert. Moreover, the items I purchased have good quality so I'd recommend them to friends.
Hi Denena,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Best regards,Clarisse
Reviewed Oct. 18, 2015
I purchased a denim jacket from JustFab because of the price. The quality of the jacket was good.
Hi Leslie,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Best regards,Clarisse
Reviewed Oct. 18, 2015
I always love the quality of my purchases from JustFab. They are always comfortable and true to size.
Hi Ashley,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 17, 2015
JustFab could have been clearer about the charges that followed after my purchase. However, I liked the quality of the items I received and they did refund the membership charge that was automatically billed without my knowledge.
Hi Deanna,
We apologize for any inconvenience and will use your feedback to improve our products and services. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 17, 2015
I have a membership with JustFab and ShoeDazzle. My only drawback was JustFab took out one time out of my checking account, and then ShoeDazzle took out twice. I don't know if they are all running through the same line. It ran my bank account in a negative and they took their time putting it back in there. In the end, I had to swallow the overdraft fees. I did not like it and I was offended. They did it not once but twice.
Hi Denise,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 17, 2015
I’ve been a member of JustFab for about 4 months. My sister-in-law told me about them. She bought from them and so we went on. The quality of the items I purchased and the overall experience were good.
Hi Katie,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 17, 2015
I started with JustFab when I worked on the security for the Mercedes-Benz Fashion Week. One of the gift cards inside of the bag was JustFab. After 4 years of membership, I now have 133 pairs of shoes, 75 purses and a few jeans. I started buying the clothes too. Three months ago, I purchased a pair of sandals and I absolutely love them. I like their sitewide sales. I've put my daughter on and she got her first package. If they do more sitewide sales, then I'll have more shoes.
Hi Rosalyn,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Clarisse
Reviewed Oct. 16, 2015
I ordered some shoes but they weren't going to arrive on time. I then called JustFab and they said the order would be expedited. That as well as the reviews I read about them made me buy the shoes from them. I like JustFab and I think their products are of good quality. The only issue I had is in updating the credit card number since I wanted to keep the service and I keep getting disconnected.
Hi Michaelle,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Best regards,Clarisse
Reviewed Oct. 16, 2015
I love shoes. I don’t have a lot of shopping time because of my job. I work 10 to 12 hours a day in the weekends, and have to do my chores and other errands. JustFab is the most convenient way for me to keep up with my shoes. My sister was a member and she told me about it. I've been a member myself for a couple of years now. I love the selections given by the style expert. Now that I’m getting older, I’m lowering my heel height, but all the ones that are sent and suggested are perfect.
The only issue I had was the broken elastic for one pair of shoes, but it was my harshness with the shoes. Other than that, the quality is excellent. My last purchase was two pair of shoes. There’s a black flat pair for work and then a unique high heels. It’s open but is also closed at the ankle. It was the burgundy pair and was beautiful. I choose among uniqueness. I like to choose something that no one else has and I have great options for that with JustFab. It’s now time for me to order for this month.
Hi Kimberly,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed Oct. 16, 2015
I got high-heels from JustFab two months ago. The orders come so quickly and I always take them back if I don't like them. The high heels were okay but they don't last very well like getting a pair of high-heels from Payless. They don't hold up and I don't like the materials. It's crappy. The quality isn't up to my standards. Another reason why I haven't ordered.
Hi Kristin,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Best regards,Clarisse
Reviewed Oct. 15, 2015
I joined VIP thinking hey! Let me get some shoes for $10, they do not tell you that if you don't uncheck the "month to monthly" box they will charge you 39.95 a month!! I am a college student who cannot afford to see a 39.95 charge to my bank account. DO NOT JOIN VIP! And when you call them they will just tell you that you have that credit to use! Which is complete nonsense. I don't want that credit to use! I'm a college student! Also, they charged me TWICE for their "VIP membership" and there is only 1 VIP credit on my account. DO NOT PURCHASE FROM JUSTFAB. Also, the shoes that I ordered, Wilmma, the zipper on the back was broken when I received it. I sent it back to get an exchange on September 15 and I still have not received the replacement. It has been an entire month!
Hi Errie,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed Oct. 15, 2015
I was looking for a good place to buy heels and I liked JustFab's little catalogue they had of their shoes online. Around two months ago, I got three pairs of sneakers and a pair of wedges and the quality was good. I'd recommend JustFab to others.
Hi Shomarya,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Best regards,Clarisse
Reviewed Oct. 15, 2015
After seeing a pair of shoes in numerous JustFab ads, I decided to check them out. 'Become a VIP member' a pop-up said, to get an even better deal on your first purchase. GREAT! So I provided my email and just like that I get to buy my very first pair of shoes for a super low price. I found the shoes I wanted, added them to my cart, and proceeded to check out. Promptly, I received an email saying I'd receive an additional email when my item shipped. 24 hours passed- nothing. So I start to research and only then did I learn that VIP membership meant a monthly $39.95 charge to my debit card. That should have been disclosed in the pop-up.
Plenty of companies entice consumers to create accounts with promises of a great deal. And will immediately email you a promo code to apply to your first purchase, NOT offer you a low price to make a purchase that commits you to a $39.95 charge every month that they don't even tell you about till after you've given them your cc info. Anyway, late into day 2 I give them a call because I still had not received an email about my product shipping, and read during my research that membership had to be cancelled within 6 days. I explained the situation to the rep and she assured me that an email was sent to the packaging warehouse to prioritize my order, but that membership cancellation could not occur till after I received my order. I expressed my concern about the 6 day cancellation window and that I would prefer to cancel my order to avoid an additional $39.95 charge.
She told me that since calls are recorded and my account would reflect my concerns that I could still receive my order and cancel without that charge occurring. 3 ADDITIONAL DAYS PASSED before my PRIORITIZED order was shipped out and an email was sent to my inbox!!! Tracking shows my order will arrive on the 16th... 12 DAYS AFTER I PLACED MY ORDER!!! That is definitely not VIP treatment, especially on an order that was (supposedly) ESCALATED! I cannot wait to cancel my membership, but am certainly feeling uneasy that I'll be told that I'll be stuck with the additional $39.95 fee. Never in my life have I felt so uneasy about a purchase, which is sad because one should not feel such buyer's remorse over an inexpensive pair of shoes. Fingers crossed that they'll honor their word when it comes to cancelling!!!
Hi Amy,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com