JustFab Reviews

I love JustFab. I brag about being in the shoe club all the time because it's fun having the best shoes. I actually checked out a different website first; I liked them but I wanted a little more pizzazz and I noticed that they were more potpourrish, they kinda lost their class and are overdone. Then I checked JustFab's website. They had a pair of black boots that's along the side and they were called Alicia and I thought that it was meant for me. So I thought to get that. And then every month, it got better! I will probably be canceling my membership though just because I have an entire closet of shoes and I'm running out of room.

Idk which was worse, Customer service or live chat. I didn't like having to deal with the cancellation. I have never heard of, if you don't skip or Charge? Liked the shoes. Workers just doing their Job, not their fault. Needs Improvement.

Well I signed up to just Fab hoping to get a deal. The items I received, some were okay, others such as bags smell really bad inside. Anyway so introduced family and they made purchase and I was meant to get credit for Inviting them... but was only awarded 1 out of the 3. Excuses... Excuses. So I had that issue and now my account was deducted even though I skipped the month!!!!!!!

I have been paid bk in full by just fab. I would recommend emailing with problems as the phone lines I did not find of any help - more frustrating than helpful. The contact I have had through email however has been great and quick to get bk to me and put my payment in - thank you.

I was mislead into buying from JustFab online with an offer of 50% off first purchase. As I never heard of them before I decided to take the offer to try if the shoes are good. In July 2014 I bought 2 pairs of wedges for £35 original price was £35ea. The Wedges are nice but not worth the orignal asking price of £35 each. I called to cancel my membership and requested a refund of the £70 2x £35 charges they have taken from my account in the past 2 months which I was not aware of as apparently I signed up to be a VIP member. I never did so. When I called their customer service, that call themselves shopper advisor... I was told that to receive the discount I will be charged 35 pounds a month even if I do not purchase anything. What if I never buy anything all year??? They steal from customer cards £420 pounds a year. This is outrageous. I have shopped in many web sites, but I have never came across to such a con scheme before. I will be reporting JustFab to the consumer watchdog to make them stop this ludicrous way of doing business - it is appalling to sell online in the manner they do. I have asked them to cancel my account.

I've been a Justfab member for about two years now. What I like about being a member is (1) they remind you and show you new styles every month and (2) the convenience of buying online, because I'm busy. I don't have to go to the store or the mall. I can look online and see something and pretty much see how it fits too.

What a bunch of liars. When I bought my pair of shoes I was delighted and I even wanted to buy more in sometime when I was able to afford it. Today I was charged for the membership which is not even cleared on the profile that customers will have to go through all the cancelling monthly to no be charged for it. You should be ashamed of the way you do things and the funny thing is I even thought of recommend your services (thank god I didn't). How can you treat your customers this way? Which part of the not want to be charged and want my money back you do not understand??? It's a bunch of scam and I will make sure everybody will find out about this, because I have a friend who is a good lawyer and I will not rest until you pay for your scams.

I would recommend them. When I first purchased from them, I did it because of the price of the shoes, the free shipping both ways and it was an easy purchase. I've been a member now for 2 years or more and have taken advantage of their special offers whenever they have the sales, on holidays for example. The items I've bought so far are of very good quality. I like them. The last purchase I made was for a pair of high heels.

JustFab is okay. When you buy so many pairs of shoes, you get credit for another pair. My only concern is that it seems like I got to take every pair of shoes to the shoe repair place to get the heel done or something done to it because it's already broken. It's either I send it back and I wait, or I get it repaired faster with the repair guy by my job. And the post office is a half-hour drive away from the house, so it’s like…nah.

I love shoes. I've been a member of JustFab for 4 years, if not longer and I like the selection of shoes and the price. I've done the buy one get one and I've actually gotten a couple of credits based on the number of purchases I've made. I bought a handbag last August and it's so far my favorite purchase and a pair of boots I bought the year before. All but one of my purchases had been really good.

I have skipped since I became a VIP member for over a year. After I had an issue with JustFab and skipping, I decided to cancel my membership online. I did this and I was still charged £35. I called to complain about this charge and they said I had to call to cancel. I told them this was misleading as there is provision to cancel membership on my profile. They refused to give me back my money even though I told them they had overdrawn my account and I just got back from holiday and needed to buy food for my baby. I begged and pleaded for my money and they kept telling me they understood my situation but still refused. They are thieves, hateful, inhumane, horrible people. My baby had to drink whole milk instead of baby milk and sleep with padded towels as I had run out of diapers. They took my money without my permission and wanted me to buy shoes instead of feeding my baby.

I like the way their shoes look. I've been a member of JustFab for two years now. Being a member, I have easy access and I've never had a problem with my shoes. I'm always really satisfied. Sometimes I do half price with regular order or like five shoes, get one. It's grown over the years. They have a lot more things they did than when I first started. This week I bought a pair of jeans, two dresses, and a pair of shoes. I feel like the quality is really good for the money. They are customer friendly and fun.

Got shoes that looked nothing like the picture or description, so poorly made they fell off me!!!! DO NOT USE THIS WEBSITE biggest scam, and when you want to return you must pay and they make it almost impossible then when you want to contact someone the phones are always giving the busy tone, biggest mistake!

I have skipped more months than I have purchased and I was forced to purchase because I forgot to "skip" this month. So today I made the phone call to officially cancel when my last shipment was not the shoe that I ordered and nor was it even my size. I sent the package back on the 3rd of September. It is now the 12th and they have yet to receive it!? What!? Who cares at this point now because well I was finally able to get through to customer service - I get through and they are in a call center and for the first few minutes she kept saying she couldn't hear me - I continually asked to CANCEL. She wanted to try and SAVE me with all these stupid offers - here is 1000 points, free shipping, and glam room, etc.

Following the Customer service response I have received the refund of monthly fee £35. I was pleased for this. However , I still think that it is not fair to charge £ 35 a month if a customer is not going to make any purchase. The matter is now resolved.

I signed up with Justfab to become a member because they had a lot of shoes that I liked. I like the deals so every month I would go out and buy shoes and my husband thought it's better doing this every month instead of going out shopping. And I love it. It’s so easy to get them, so I’ve never had any problem. If I decide to buy I can, if I don't they don't automatically take the money out of my account.

JustFab is generally cheaper than most department stores so I purchased from them. Finding the style of shoes you want is fairly simple. I've been a member for 2 years. I've had no complaints at all but I'm thinking about canceling my membership because I can't really afford it right now. If I just had the money in my budget, I would stay on, but I just don't. I have no regrets with JustFab.

I've purchased a £105 worth of shoes from JustFab, which I later returned because they did not fit. At no point I realized that they put me down to a VIP membership, which I would never agree to. They so far have charged me £35 x 6 = £210 and my online account says I have no credit. I find this total unacceptable and the website does not make it clear what you sign up for, a total scam. I have paid for a service/product that I have not received nor received credit for. Please contact me on my mobile to clarify the situation. Thanks.

I am aware many people have been having trouble with getting refunds from JustFab. However, my recent experience has been a pleasing one. Due to the fact that my paychecks are of only 100$ biweekly and can't spend much money, I make sure that I skip the month every 3rd. This September I forgot to skip the month and a charge of $39.99 was charged to my bank account leaving me with only $11! I started looking to see if there was any way I could get a refund and saw that many people were having trouble and arguing with the people on the other end. This scared me a bit and was ready for a fight for my money when I called. To my complete surprise, the phone call only lasted 9 minutes, 4 of which were me trying to figure which numbers to press at the beginning.

I became a member 3 years ago because they had beautiful shoes; I just like to look at new shoes. They also have nice jewelry - my last purchase was a couple of weeks ago. The quality of the items I’ve bought is fantastic. I absolutely recommend JustFab.

I've been a member of JustFab for 2 years. I like being a VIP member. I like not having to go shopping in a store, I like ordering online and the most important thing is they usually fit so I don't have to keep sending them back. Plus choosing the style of shoes is simple, very easy. Because I did a profile so they kind of suggest shoes for me and then I just go on if I don’t see anything I like.

This was quite a shock as I distinctly remember skipping this month, as I have done every month since my one and only order (I am desperately trying to save money). After going on the website and finding no help there to cancel I had to call them, approximately 10 mins on hold, which was frustrating enough but then I got through to someone who, to be perfectly honest, sounded totally uninterested and just repeated policy at me while I tried to explain that I had skipped this month.

When I first saw JustFab 3 or 4 years ago, I did not make a purchase at once. I needed more time to decide and then I actually went back and made a purchase a day or two later. I purchased two pairs of shoes within the first 5 days but I needed some time to think. Since my membership, I’ve taken advantage of some special offers. I got a free pair of shoes a month ago. Also, a few years ago, there was a buy one, get one free promotion. A week ago, I got a pair of boots and a pair of sandals, and that was the $15 add-on.

I bought a pair of sandals covered in gems in May - a lot of the gems fell off almost immediately, very poor quality item but because I had only paid £17.50 for them (half price deal for new customers) I just assumed it was cheap quality. However, I have just checked my account and can't believe it - I've been charged every month since then £35 for 'credits' to spend on more cheap shoes!! How is this possible?! At no point did they ask for my permission or send me any emails advising that this would happen. I have only become aware of this after seeing other people's comments and issues. I'm guessing they'll ignore my comments too, but how can this possibly be legal? Of course I will have to spend this credit on other cheap tat but others should be warned.

I have bought a couple things from justfab. They don't give you the option at the start to be a pay-as-you-go but a VIP instead, where they take from you 35 every month if you don't remember to skip it that's your own fault, and because it's 'credits' they can't refund you, so then i have to use the money on stuff I don't want and need the money for other things, and I thought on my account the boxes you click to cancel things was to cancel your account and was misleading. So now I am minus 35 that i can't get back because it's now credits, i'd happily be rid of the credits and have the money back because I have cancelled the account.

I've been a member of JustFab for a couple of years at least. The quality of the products were pretty good. Although sometimes they kinda smell like rubber tires; I kind of get an odor sometimes. Also sometimes I'm not sure if they fit exactly the way they should but I'm okay with it. Overall, they had a good variety and good price.

I bought a pair of shoes from JustFab UK at the beginning of April. They have taken £35 each month from my account as they made me a VIP member and for this privileged I had to pay £35? I am absolutely disgusted that they can steal from my account and I am more angry with myself that I have only realized today when checking my account. I have just tried to get me money reimbursed and the lady called Andi said that if I had wanted to I would have been able to use their fashion advise online for the £35 per month?? Gobsmacked to say the least and they won't reimburse the money they have stolen??

The issues I have with this company started from the very beginning of my "V.I.P membership." I joined back in November of 2013 and the boutique presented to me for that month I chose to skip. However, I was then charged for the month of November and received a store credit to my account. Upon calling about this, I was offered a refund. That was fantastic, but then this occurred again for the months of February and March.

I cancelled my account on August 7 and appears an order the 23 of August when I didn't made any order at all. I don't want anything with this company. I want my money refunded (15.95). Even appear my account wasn't cancelled, when I did. The chat with an agent was awful and the same in the phone. They both continue offering stuff I don't want and tell me is my fault they were rude. How is possible after I cancelled that my credit card still attached to this company. I am very disappointed and thinking of contacting court because they were going to charge me again this month with 39.95 for the membership I cancelled. This company takes money without telling you. I want my money refunded. How is this possible? I want everything cancelled.

I've been very satisfied with JustFab. Finding the style of shoes you want to have is easy. It's easy to order and return if I need to. I also took advantage of the two for $39.95. Two months ago, I bought two pairs of shoes a pair of flats and a pair of heels. The quality is pretty good.

We finally got this resolved. I appreciate the company finally doing something and preventing these charges on my credit card from happening again and putting me in the negative again.

We ordered 2 item from JustFab. Next thing we apart of their membership and were charged $39.95. We called and got it refunded once Aug 16. The representative told us we have until Sept 9 to skip the months payment and not be charged. Well Sept 5 we charged again. Sept 6 we call and the representative keeps trying to say we should've known that it was the 5th. We just wanted the refund then cancel membership but the representative would not listen and would just try to convince us WE were in the wrong. Finally after 20 minutes, she agreed to refund and cancel the subscription so no further charges. They did not do what we were asking them and keep ignoring what we asked for. But it has been a horrible horrible experience with this company. They said they would refund and not charge anymore but we don't trust them. Maybe the worst online company I've seen. They don't answer emails back, the rep didn't listen to us and charged without warning or reminding. We just wanted a refund and a cancelled subscription which took a long time and a real tough time dealing with them.

Credit was issued for $199.75. Thank you. This matter is now resolved. However it should have been done right away without having to file a negative review

I will admit that I didn't read the terms to a JustFab membership. One day I was charged and found out that there was a monthly "membership fee" for $39.95. I accepted that and decided to always "skip this month" at the beginning of the month. I have made a couple purchases and was pleased with them, however the material looks cheap and you can't really see that in their magazines or on their website. This wasn't a big deal to me. I received all of my purchases and all money transactions were smooth.

My husband signed me up to JustFab; it was kind of his gift at first and the gift is still going. I love it. I have always been able to find a good shoe. If I can't get one, I just skip the month, but that doesn't happen a lot. What I like about being a member is the ease of not having to go to the store to have fine shoes. Just last month, I bought a pair of gray high heels. All my shoes are still working well and none have broken or anything like that, so it's good and I'm happy.

I joined about two years ago because they had a nice selection of shoes. It was pretty easy finding what I like. Their customer service people were really helpful and never rude. My last purchase was for a pair of flats a little more than six months ago. The items that I’ve bought have good quality, although sometimes the flats are a little flimsy. Sometimes, they have special offers where I get free things. Overall, I’m pleased with my experience with JustFab and would recommend them.

I went on this site by recommendation from a friend. I placed an order, received it and everything seemed okay. However, a couple of weeks later, I found a charge from my checking account for $39.95 and called them immediately. The customer service rep has tried her best to convince me that I had opted to be a member of their VIP club and that they would charge me this amount each and every month between the 1st and the 5th to make another purchase or agree to skip making a purchase until the next month. You are still charged the $39.95.

When I made my first purchase, I was unaware that I was becoming a VIP member. 8 months later I realize they've been charging me each month. I call and there's nothing they can do. Fine… whatever. Moving on… So I've been trying to use these 8 credits for the last month or so AS WELL as log in to the live chat to let them know I want to skip the month. I can't check out. There's an issue with the system. I just want to use my credits. I can connect to live chat but haven't been attended to though I wait for hours. I've sent e-mails explaining my situation with no response. I pick up the phone to call and try to resolve this issue - multiple times - and the phone message says "the number you have dialed is not answering. Please try later…"

I purchased from JustFab because of the shoes! I've been with them 5 years and whatever specials they’ve run, whatever online stuff they’ve had at the time, whatever special offer JustFab has, I use it. My last purchase was a dress. Their quality is fine.

Yesterday I was trying to do an order from Summer Sale (3 pair of shoes, 1 handbag) and I can't place an order because of some kind of payment error. My bank was fine. I get my transfer from where I was waiting for. I have enough money in my card and I was doing my earlier orders with the same card. But yesterday I can't finish my order because of PAYMENT ERROR. Today for the same thing I have to pay 140 Pound if I still want them, because summer sale is over... What is going on?? I am really disappointment because of that and really pissed off, because I wrote about 4 letters to JUSTFAB and nobody will contact me yet!

I've been a Justfab member ~ 2 years now. Finding the styles I wanted was easy and there are plenty of different choices each month. Then when you get enough points you get free shoes. I like their shoes! All purchases I've made so far was all good except for one. Recently some of the stuffs were on sale for like $10-15. I bought several boots, 3 or 4 boots, and two bags.

When I made my first order last year, I bought a nice bag and some jewelry. After the order arrived, I thought that the jewelry was really nice. However, the bag was faulty and I decided that I do not want to purchase any more purchases - if I do it maybe to buy jewelry. I have 7 credits on my account because of the monthly charges, which I have been the months that I was not able to "skip the month" within the 5 days that is required. I called a representative and she said that the credits absolutely could not be returned to my bank account. As a customer, this is very frustrating because I would like to decide whether to purchase more from this site or not.

I first made my account some time around in October 2013. Like many others, I first saw justfab on Facebook. They were promoting that you can join and cancel your membership AT ANY TIME if you don't like it so I, of course, believed it and made an account. At first I was okay with skipping every month because I liked justfab products and I went on to justfab website frequently. But later on when I got busy with school it started to become a burden to 'remember' to skip it. So I finally called in August 19, 2014 to cancel my membership.

I have been expecting an order for a couple of weeks. My tracking information stated to visit my local post office. I work out of the area therefore the postal office would be close by the time I made it back home from work. I inquired through JustFab’s Online assistance, to be ignored and then told the item I purchased has been sold out! Their representative took their time to respond back, was clear rude and contradicted their statements. Unfortunately, I will be taking my business elsewhere and have to purchase another item since now I have credit. Take your business somewhere else.

I ordered a pair of boots from JustFab apparently 21 months ago. When they came it turned out they sent me the wrong colour of boots but I didn't feel like returning them and just decided to keep them. I think it must have been 2 pairs for $39.95 but I don't even remember what the second pair was. So the other day I looked at my credit card statement. Now this is my fault, I rarely look at my statement because I usually call in to do my payments and haven't noticed anything really off. I saw that I was being charged by JustFab. I had no idea I even had an account let alone was being charge! I have been paying for a pair of shoes for 21 MONTHS and not even knowing it. It is totally my fault that I didn't notice this on my credit card statement but I had no idea they were charging me and I never received even a receipt.

Ordered boots on 5/19/2014. Charged my credit card for $39.95 on 8/22/2014. When I called, they said, "It was something we knew about and had clicked skip for the last 2 months then didn't click skip this month." When we ordered the boots, we didn't see anything about a membership fee or having to click skip. Haven't been on the website since ordering but were told we had clicked skip each month. Show me the proof! I will be pursuing my bank to fight this charge then going to the BBB. Their website is purposely designed to be confusing and deliberately cause their customers headaches.

The company has refunded the 1 credit to one of my accounts. I am changing the review from 1 star to 3 stars for promptly refunding my money, and understanding my needs. I called their customer service, and they were much more accommodating this time around.

Bought 3 pairs from justfab and they were very uncomfortable. Didn't have enough time to return but they hurt my feet, 35.00 for a computer telling you what you need. lol

Worst online company I have ever come across. Everything about JustFab is disappointing. I’ve been sold items that were faulty (minor faults), items that were a full size too small. I’ve ordered items and after 14 days queried it with them and they had no idea why it wasn’t received. I called again and apparently there was an issue with the products. I call again and it had been cancelled. That was a week ago and I still await my refund. Online staff are nice but have no authorization to rectify problems so in my mind they would be better off cutting those staff from the payroll completely.

Finding the style of shoes I want is very easy at JustFab. It's also easy to call their customer service. You're made to feel special. If I am not satisfied with what I bought I send it back quick and easy. Every now and then I get magazines or free samples of lip gloss or certain kind of facial cream that I've really liked. Their magazine subscriptions are really cool. I also like trying out new products. Justfab's quality is really good for its price. My favorite purchase is a pair of peep-toe booties. I can wear them with anything. They're really comfortable too. I always recommend JustFab to friends.

I ordered several items and subsequently had to go out of the country on a family emergency so was not able to return them within the required time frame, which is way less than industry standard. When I got back into the country, I sent the items back, but never received store credit or money back to my credit card and was not even contacted. I have reached out to them 6 times via email with no response. In the interim, my credit card was charged twice for $39.95, even though I had contacted them to cancel my account. I ordered items recently because I had these credits. Once again, the items I got are sub-par. I went on the site today to try to return these items, which don't fit and are of low quality, 1 of the handbags isn't even the correct item. I am not able to get credit, only get a different size. I shop online all of the time and have never had such horrible experiences with a company. I am done with this company and Kimora should be ashamed she leads such a horrible company.

They automatically deducted my account 39.95 TWICE and I emailed to get those refunded and to close my VIP account but never heard back. Hopefully someone will see this!!

Beautiful but low quality. It is not comfortable to walk in at all; my feet feel like hell after wearing it. I brought a pair of boot, super slippery and it felt like walking on rock. The bottom of my feet hurts so bad. I went and buy another wedge and it gives me blisters after wearing it to the mall for a few hours. Low quality, and expensive. It feels like buying Walmart shoes.

My experience with JustFab is excellent. I love the free shipping.

I've had good luck with JustFab. I would get compliments on their shoes whenever I wear them out.

I chose to purchase from them because of the good quality in shoes. I like the bargains that they had as well as the designs because I’m a shoe person, so I really like what they were offering. Looking for the style that I like was pretty easy for me because when they did my thing every month (I forgot what you call it), they’re usually looking at the styles that I like. They always make sure I have what I wanted. So there wasn't a month that I didn't find something that I liked. I’m a sale person. I love discounts. I love bargains so when I could get shoes two for $30 or something like that, I jump on that. I was really pleased with everything that I bought.

JustFab is a horrible company. First of all, they don't tell you that when you buy your first pair of shoes that you are signing up for a recurring membership that automatically charges you every month. You don't have the option not to sign up for it. Then there is nowhere on their website that you can cancel your account (although there is a button you can click that says it will deactivate your account, it doesn't do anything). You HAVE to call their customer service (that is obviously outsourced) and spend at least 30 minutes on the phone while someone asks you 23 times if you are sure you want to cancel your account.

I decided to purchase from them because: (1) I liked the shoes that I saw on their site; (2) their prices was one price; (3) they had sale that are $39.95 and then also promotions that they gave like 2 for $39.95; (4) they have other items besides shoes (my favorite purchases so far were some boots and jewelry.) I’ve been a member since 2011 and my favorite part about being a member is the free shipping. Plus it was really easy looking for the styles that I want and the quality of the items was great. I did have a couple pairs of shoes where a buckle broke. I was still able to wear one pair, but the other pair I just couldn't wear anymore and it was too late to return. That was the only thing that I was disappointed about. Other than that I’m very satisfied with JustFab. Thanks for keeping me just fab!

I ordered from JustFab because of a friend's recommendation and a sale they were having. When I checked out I never saw the agreement to become a VIP member because it is written in such small letters at the bottom and is automatically checked. I also didn't see the Membership policy because it was not included on the page. If I had known that I would have to pay $40 a month just because I bought a couple pairs of shoes I never would have bought them. I didn't notice the monthly charges until several months later when looking at my bank account. When I called JustFab to find out why, they stated that I had paid because of the membership. I immediately asked to end my membership and for a refund.

My experience with JustFab was awesome. Great selection of shoes and they're very accurate on their account. All of my girlfriends go to JustFab.

I appreciate JustFab getting in touch with me immediately after hearing my situation. They have honored my request of refunding the credits posted on my account. I really wish this step could've been prevented and resolved quickly with your customer service. Although it had escalated, it was quickly turned around by someone higher in their customer service. Anyone wanting to buy from this company, please make sure to read their VIP policies before signing up! Thank You JustFab for your help!

Went into JustFab to purchase shoes on website twice and both time they deduct $39.95 off my visa debit card. I was automated placed in their VIP member. Ask for refund after I cancel membership they refuse refund, $39.95 went to credit.

part about being a member at JustFab is the convenience. The site is user friendly. Your exchanges and returns are very simple, very easy. I haven't had any run-ins where that's concerned. I also was able to take advantage of their 20% discount.

JustFab's buy one, get one free offer is what initially made me sign up with them. I liked all the shoes on the site and I was able to skip a month if I needed to so it was just something that I was interested in. It was pretty easy to find the styles that I liked. I also checked ShoeDazzle before but I just didn't like any of the styles of the shoes. I've been a member with JustFab for at least two years.

I signed up for their shoe program and received a pair of boots - fine. They said they would send more and I could pick if I wanted more - WRONG. They never sent more, they charged me money and when I tried to cancel, REPEATEDLY hung up on me. Calling my CC company to contest now. Very bad company - what they are doing should be illegal, they are skating by just barely. I will let everyone know, trust me.

I have been with a member of JustFab maybe about a year and a half, two years. I’m a big supporter of Kimora Lee Simmons. As an African-American woman, I like what she stands for and I always support women business donors. But I also knew that because she was a part of it, it would be a good product and it’s a great price...

Not only have I been charged for months AFTER I asked to cancel my membership, but now, they won't refund me for a defective shoe that caused me to sprain my ankle because it wasn't within the 30 days grace period. I will NEVER order a product from them & I will be contacting BBB and posting a picture of my ankle and the shoe on social media.

Hands down the WORST company I have EVER dealt with. Along with everyone else's complaints they really do TRICK you in being forced into a membership. After your first purchase you're stuck being charged every month when you don't want to be. They get away with this by saying "click box to accept terms" in tiny writing .. and the terms aren't even shown on the page. What a damn joke. When I called to cancel they would not stop trying to force me to stay with them.. literally it took me saying no to their explanations FIVE TIMES before they got it. I never get upset over the phone but JustFab was able to bring me to a point where I needed to yell at them over the phone to stop. Seriously, I understand how sales and running a business works but ONE TIME should be all that the sales associates try to keep you as a member.. like all other businesses. Horrible practices just horrible. Also, the companies responses to these complaints are so fake and generic. I respect a business that will respect their customers as well as want to make money. JustFab is HORRIBLE!

JustFab took out from my checking acct $39.95. When I called they said it was a VIP membership fee. I ordered from them just once because of a $10 off coupon. I told the girl I never signed up to be a member and she said I did when I checked out, there were 2 prompts and I checked out VIP member prompt. I don't remember doing this and I know I would never have signed up for something where there was a $39.95 fee each month. Then was told I can go to my acct before the 5th of the month and click on boutique and to avoid the fee click "not this mo". She also told me I received an email as a reminder. I never got an email otherwise I would have canceled. I can't afford paying out $39.95 and very unhappy with the items I purchased. This company is lousy and I really didn't get any satisfaction when I called and was on hold for 45min before I actually talked to anyone. Will never recommend JustFab to anyone!

Convenient, a lot of selection, good fashion, comfort... JustFab was the first online retailer that I saw and I liked the whole motto of membership and how it worked. There were a lot of styles and it was very easy to find something. It's convenient that there are styles sent every month. The selection is big and the prices are good, especially compared to the quality of the products. There are quite a few deals like buy one, get one free or buy one, get 50% off.

I must give give kudos to JustFab for having stylish shoes and handbags, in which I own and use 6 products, and I have been a loyal customer for more than two years. But I have a huge problem with their refund system. Multiple times I've been DENIED a refund of MY hard earned money. I would think I have a say to where exactly my money goes, especially if I'm on a tight budget some months. There's a maximum of three refunds for the credits they take in the beginning of the month??? Regular stores aren't that strict, and I don't think JustFab should have a limit especially since the credits haven't been used (therefore product hasn't been chosen/worn). Right now I have two credits, in which I wish I could be refunded. TIMES CAN BE TOUGH JUSTFAB!! Please stop taking my money without the possibility of a refund. I always have to warn people who are thinking about joining JustFab. Aside from the credit system, when checking out we STILL have to pay 3.20, when before it was not like that! Please respond JustFab. I would greatly appreciate it. Thank you.

JustFab prices seemed reasonable. It's not difficult finding the shoes I was looking for but when they set you on a profile, that's what they just keep sending you the whole time. They will give you other areas you can select from but I don't wear those ridiculous styles and heels. Nobody wears them all day in real life. I was with them for two years but I'm no longer a member. The quality of the shoes was okay for the price. But again, in reality, women's legs are bigger than the material that they put on there so the high-thigh boots don't come all the way to the thighs. There were a lot of defects that I didn't like.

I bought a pair of shoes and Justfab falsely charged me $39.95 each month since then. I am now disputing the charges through my credit company. I am considering filing a complaint with the Attorney General. They have no proof that I ever agreed to recurring charges!

I will NEVER do business or recommend this company to anyone again. When I called to cancel my account I was told that since I missed the July 5th deadline by a day or two to skip the month I would be refunded. They cancelled my account with no problem. BUT when I saw my credit card statement and how I was charged the 39.95 I contacted the company who then told me there was nothing they could do. The person did not make note of refund and to only cancel my account. I told them I was clearly told I would be refunded and how it was not right to charge someone. If I had decided to stay with the company the refund would have gone through.

I'm very upset. I called on 8-9-14 and the consultant (Kirk) said that he would do something and didn't. I had a problem with billing and it was not fixed. Because of this I was charged $40. I called back on 8-11-14 and the lady was very rude. Your company is broken. You need to fix your billing system and work with customers now. I will never shop with your company again and will tell friends and family not to because I don't want them to be screwed over or taken advantage of. I was charged because of a stupid VIP thing I didn't sign up for. The consultant explained that it happens all the time and customers are rarely aware of the situation.... I want my money back.

I made the mistake of joining JUSTFAB.com in 2012. I purchased two pair of shoes, which I loved, but had an injury and could no longer wear heels. I called Justfab and cancelled my VIP account in 2012 and was actually credited a payment. Then, all of a sudden on 07/21/2014 they deducted a payment from my account. When I contacted them, they stated that I never cancelled although my statement shows they haven't received payment from me since 2012! The customer service rep told me that no notes were made on my account regarding cancellation and if I wanted, I could order a pair of shoes! I cancelled AGAIN, actually got a cancellation number and will never again purchase anything from these people! They are not the least bit co-operative and do not care about anything you have to say.

I've been a member of JustFab probably two and a half years, I think I'm a VIP member now. I love to go and look at the different types of shoes and the styles. I enjoy the fact that all of them are $39.95, each one of the pairs. I like also the BOGOs and the first-time buyer thing. Most of the time when I go on, I'm either looking for something in particular or something pops up and catches my eye and then I go searching for it. My last purchase was about two to three weeks ago and I bought two pairs of shoes and two pairs of boots. They're on a BOGO. The quality is not bad at all. Although I had to return three out of the four pairs because they were a little snug. So I'm in between shipping them back and getting my new stuff in. I've had no trouble with returns or credits or anything like that. The whole experience with JustFab has been great.

I've been a member of JustFab for about three or four years now and I really liked their quality so I just kept shopping with them. It's fairly easy to find the styles I like. Sometimes, I don't see anything I like. Like before, I could go through and there will be a lot of variety and I will pick a lot and then I will say, "Okay, let me go back and choose the ones I really want." But now, I may see one or two pairs of shoes I like and then I just get purses because there's not many shoes that I like.

I ordered a pair of shoes back in January for 19.95 because they had a "New member deal". The shoes arrived and they did not fit at all. I called, and of course, they were useless about it. So I decided to keep it and give it to someone who could fit into them.

Every time I get something, I like it. I just have so many shoes right now but I haven't really bought anything in a long time. The Iron Fist was my favorite because I love those shoes. So whenever those come out, that's when I usually like to buy, but I haven't seen a new set from them in a long time. As a member, I get to take advantage of a lot of the buy one, get one free type of things. I think I bought so many that I now am like some VIP member or something so I can get items either for free or like a discount price.

I always have a good experience with JustFab. I like the style of their shoes. It's nice. JustFab really makes sure the customers got the stuff they like. I also love their bags. My mother-in-law also liked my bag so I bought her one too. Overall, I had a great experience with JustFab. They did a good job.

REFRAIN from being a VIP member!!!!! I've been trying to cancel for a couple months, only way to do so is by calling and waiting for an entirety, and after expressing how I was disappointed with the quality, they were still trying to offer me discounts. If you don't CANCEL by the 5th, your card is automatically charged and it's a "credit" to use later, and now that I have canceled the my credit are NON-REVERSIBLE, so I technically paid for a service/product I will never use or receive. Their policy is awful! How can a company keep your money without a product or service rendered? JUST FAB. You've STOLED my money by refusing to not give it back!

I ordered an online gift card for my girlfriend for her birthday since she has an account with Just Fab and orders from them frequently. After about 3-4 days, the order was processed and they had taken the money out of my account. I had not seen an e-mail to me nor my girlfriend receiving the gift card. I contacted Just Fab online inquiring as to when or how I can receive the gift card. They replied with, "We are sorry for any inconvenience this has caused you... You may contact us so we can get more information and help find a solution."

I ordered a pair of boots from JustFab... They were awful. The quality is horrible and many of the items are overpriced... $40 for a cheap costume jewelry necklace? I don't think so. I have called a couple of times to try to cancel my account in which case they always try to talk you out of it. Most of the time I just get frustrated and hang up. I have skipped every month for the past eight months at least and this month forgot as I was moving and have been sick.

My teenage daughter went on the JustFab.com website once and bought a pair of shoes. After that we noticed that there was a monthly charge on her account for 39.95. We contacted the company and found that there was some VIP membership that she was apparently enrolled in without her knowledge. I spoke to the customer service person along with my daughter and clearly stated that the membership was to be cancelled. Surprise, the charges continued! Now it has been almost a year and they have again agreed to cancel the membership starting today. What about all the money you have already taken? You are a bunch of thieves!

I was in love with JustFab when I first signed up and my first purchase from them was good and no complaints. It's just until recently is where I'm starting to get fed up because they don't understand that life gets crazy and nobody remembers to skip every month. I have been charged credit for the past two months and it sucks because I really can't afford that right now. Yet, they keep telling me they can't refund at least one of them. It's like they don't realize nobody has money like that to just throw away, especially if you have bills to pay. I just am very disappointed in JustFab.

I have been a JustFab member for a while. When I first signed up I was unaware that the member credits would be charged to my account every month. So I received a refund from an agent for one month, and let the credits add on each month after that. I bought a few items, then I thought I had cancelled VIP credits so that it wouldn't charge my account (I don't know if I did this correctly) while I was on holiday, but when I returned to the website I saw that I'd been charged for 2 member credits. I accept that it may be my fault for not skipping the month or removing VIP from my account correctly, so I politely requested a refund for the 2 months of member credits.

I've had a pretty good experience with JustFab. It was quite easy to find what I was looking for through their site. I've been a member for a year or so and I like the real low price of boots. My last purchase was a couple of months ago and I bought some flat boots. I'm pregnant so I'm trying to cut back on my spending (I was actually going to skip this month but I missed the date). I pretty much like all the boots... until I wear them for a while. There's been a pair of boots that I got from them that just fell apart. So it's like, ok time for a new pair.

I signed up with JustFab because of their prices and they had a ton of shoes, a variety. But it was very hard to find the shoes I wanted. They put in like purple or platform, stuff like that. You have to have the actual name so it's really hard. You have to put in the name of the shoe. Anyway, the customer service was good so I stuck with them and I've been with them for about 2 years. I do love the great shoes and the quality of the shoes.

I had the VIP membership and was successfully "skipping the month" from December up until life got in the way and I forgot about it at the beginning of July. I can accept I forgot & I was charged the $39.95. When it came down to using my credit, I wanted to do the buy 1, get 1 for $39.95 that was being offered at that. My credit was worth the $39.95 so it made sense that I do that deal but OF COURSE I can't do that. There's all these little rules you have to follow and although the credit is the same amount of the deal, I was not allowed to do that because my credit is for 1 item, pretty stupid. Perhaps it would have made me stick around a little longer if they had just done the deal. So I made the conscious decision to cancel my membership.

I also had a free $10 to JustFab. I went on the site and purchase a pair of shoes. I did not realize that my card was going to be charged monthly. I got charged 2 times and did not even realize it. I kept getting emails saying I had credits, so I decided to look into it and realized they had charged my card twice for $40 each time. I called and try to cancel and requested a refund but was told, "If you cancel, there will be no refund and no credit." I canceled anyways. I called my bank to cancel my card. When I logged into my account, I was able to use the 2 credits I had. I order 1 pair of jeans, and 1 pair of shoes to use up the credit but they are so cheaply made and huge on me, I had to return both and now I don't know what to do. I do not want/like anything from their site, but have an $80 credit, and they refuse to refund.

I am a 35-y/o-male, and by mistake I came across this site, as I needed to buy a birthday present for a female friend. I sign up with JustFab and thought I'll surprise my friend with a lovely birthday present. So, as a male, I'm not use to this kind of sites, not to mention that even now sounds confusing. However, I order a pair of shoes size 4. On the shoe box was written size 4, but when my friend tried, it was size 3.5. I was so disappointed cause she wasn't able to wear it. This was my first unpleasant experience with JustFab.

I’ve had a good experience with JustFab. I haven't had any issues. I definitely like their return policy.

I’ve been a member of JustFab since 2011. The first thing that attracted me to them was the pricing. I also like the shipping, how quickly the shoes arrive, and the overall variety of their products and customer care. It is really simple and easy finding the styles you want, you don’t have to stress about anything. I went a little crazy at first with their special offers, so I raised some points and was able to get a free pair of shoes. I’ve also taken advantage of the buy one, one-half off offer.

I first saw an ad for JustFab on Facebook. It had what SEEMED to be an amazing deal, so I signed up on two separate accounts. What I wasn't aware of was that as soon as you sign up, they charge you $39.95 for every month that you do not "skip." I ended up with FOUR "credits" which all cost me $39.95 because I didn't know that they signed me up to be a "VIP" member.

The company has refunded the 9 credits that were mentioned above. I am changing the review from 1 star to 2 stars for promptly refunded my money, and understanding my needs.

I saw a JustFab commercial and I saw some really cute boots and I was like 'Ooh, let me check out' and then I went on their site and I ordered a ton of shoes. It's pretty easy to find the style I was looking for. Aside from the commercial, my best friend also showed me some of her shoes and I was like 'Ooh, I'll look at that' so I signed up with JustFab. And by being a member, I get good deals. I haven't been on JustFab in a while but I know that every Friday they have deals and different stuff going on. And they have excellent customer service. whenever I have questions I just send a message to someone and they would like pop right on and answer.

JustFab is great. I love the site. I love the options that they have, the stylists and everything. I love that I can opt out each month and if I don't opt out, it would charge it to my account but that credit is available for me. If I receive the shoes and I don't like them, I can send them back. I've been a member for maybe 2 or 3 years now and I like the customer service that they provide. Everything about their customer service, the ease of use in accessing the website and being able to find the shoes. I like having the stylist and the new shoes and purses. Now they have clothes. It's just one-stop shop. I love it.

I like JustFab. When I order, they always come fast so then it's easy to send them back if I don't want them.

I made an online purchase of shoes on March 24, 2014 for a one-time payment of $48.94 (order# **). Since then, JustFab has charged my credit card $39.95 four more times (April 14, 2014, May 6, 2014, June 6, 2014, and July 6, 2014) without my authorization for any services or purchases. Upon realizing these bogus charges and calling them on Wednesday, July 30, 2014, they could not provide any reasonable explanation, nor willingness to refund and stop future charges.

I haven't had any problems with JustFab. They've been fine. I order and it's there. I have had 1 return and that was it.

I cannot tell you how furious I am with this website. I have told so many people to use it in the past but over the past 6 months or so I have encountered SO many issues. I ALWAYS skip the month. I am a member of several similar websites and do all of them together. I have been charged several times despite skipping the month. And it always gives you an annoying survey as to why you are skipping and it wants you to re-take their quiz. When I call to cancel the account, you HAVE to call there is no other option, they all but refuse.

I had a free $10 to JustFab so I went on the site and found a pair of heels and they did a half off your first item so it would only end up being $10 including shipping. Then I wondered why I was a "VIP" after not doing anything so I read the "VIP" membership and you get charged $40 a month for some stuff automatically. So I ordered the shoes and called to cancel my membership and they were weird on the phone and tried to talk me out of it like 50 times which I expected but they were especially bad. They finally ended up cancelling it and they cancelled my shoe order as well. They seemed SKETCHY - I would highly recommend not buying from them. I am going to watch my bank like a hawk.

I used to love JustFab and now, it’s more of a hassle than anything for me. I’m annoyed. It’s just like I keep getting charged and I keep forgetting to skip it. I tried to call and cancel and they’re like, “No, don’t cancel. You have all these credits right down and you can get all the stuff.” I don’t really like any of their stuff anymore. It’s hard for me to find something.

In September of 2013, I purchased a pair of shoes from JustFab Uk. I never received these shoes and when I requested a refund - Just Fab had the audacity to ask me to follow the usual return process, and to return the goods..... Needless to say I replied to the email stating that I do not have the items to RETURN! Despite never receiving the goods, AND emailing Justfab to cancel my account - I have been charged 10 payments of £35. More fool me for not going over my internet banking with a fine tooth comb...

I chose to purchase from JustFab for the price, the convenience and the shipping. It was very easy for me. I didn't like going through all the steps to get there but once you went through all the steps to pick your style - you have to set aside 30 minutes to do the start-up - it was good. I was a member for about a year and a half. I love that I got new shoes every month. I took advantage of a lot of VIP offers where I can get little accessories and free pairs of shoes a few times. Everything I bought I still have it. Their quality is good and it was a wonderful experience.

I purchased from JustFab because they were having a special at the time I found them on the internet. It was all $39.95 and free shipping. The ease of finding the style you want depends on what you are looking for. I'm into boots so I tend to wait during the fall season because they have a huge collection of boots. I'm 6 foot tall and it sucks because lots of times they have huge platform styles. I always look for something flat or something not as high as those platform styles. I also took advantage of having 2 pairs for $39. And I like the fact that they offer wide, high sizes. They offer sizes 10 and 11. My only one complaint about them is that you have to log in every month or you might double charge your card if you don't. It is so annoying. I don't like that. Me and my mom have an account and she's not computer literate so I have to log out and then I have to log into hers. I have to remind myself every month. It's inconvenient.

I have ordered some items on www.justfab.com and after I received my items I have noticed that on my bank account for these items Justfab has been taking $39.95 per month out of my account. I sent emails telling them that it was unauthorized transactions, but nothing was changed. After this I used live chat given on the website and I told them that I want to cancel my account. They told me that they can not cancel my account (!!!!!).

I used to like their shoes but for a while now, I haven't ordered anything. I pretty much ordered one pair each month for a good while and then if I did skip it then I would order 2 the next month. I started not to like the styles as much and the shoes seem to not last that long since I'm rough on my shoes. There are plenty of shoes that I do not want to throw away because I like them and there are couple of shoes that I didn't care for how they fit. I think the quality of their shoes started to degrade a bit.

I was in the same situation, but successfully managed to get back the full amount of £420. I did this by sending 3 emails. I sent one to Paypal telling them that I did not consent to these fraudulent transactions, and two to Justfab. I purchased some shoes from JustFab last 21 July 2013. I checked my online banking account last week (July 2014) and noticed that JustFab have been taking £35 per month out of my account since then (total £420). After speaking to JustFab they insisted that I am a member of a "VIP" Club which costs £35 per month to be a member of.

As many as the rest of the comments, this website it is such a scam. If you want to buy, please REFRAIN. Their customer service is the worse thing I have ever seen, rude, helpless. I want to cancel my membership but they do not allow to do so because obviously their lines are TOO BUSY. Such a lie, they just want to keep you waiting and hang up, not do so. I just got my shoes, I do not even like them as they are not as they seem but I won't even bother to return them. I just want to cancel the membership, I get the hell out of there.

JustFab is fabulous. It's great. I like the shoes and bags. My favorite purchase so far was a reversible purse. Very easy find the style I'm looking for and the prices are very good, reasonable. Also every first week of the month they send me shoes and bags that I might like, so I don't have to go and look for things and just make it easier for me. I last purchased a pair of boots about a month ago. But those boots, I returned. The boots were great but when I tried them on and I saw myself in the mirror, I didn't like them. But my friend bought them and they looked really good on her, not on me.

I haven't shopped on it recently. I haven't been able to. I've been just viewing it to see what other shoes I might be interested in for the future. But as far as that goes, it's easy for me to order and I get my shipments right away so I'm happy with them. I had no problems. Even when trying to return (the policy) I have no problem with that either.

I heard about the JustFab shopping website known for their 2 pairs of shoes for $39.95. When I checked the page I loved all of their different styles and bright colors. So I purchased the 2 shoes for $39.95, having to enter information like email and create a membership. I received the shoes in the mail, neither of the shoes fit or truly looked like the online image. I tried getting on the Website for Return directions... Couldn't find any so I called the customer service. They informed me the Buy One Get One CANNOT BE RETURNED. I was upset but I wasn't going to fool with it anymore.

Ordered a pair of boot from JustFab. When they arrived they came with a California Proposition 65 warning saying that the product contains chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm. Needless to say, I returned them. When I called JustFab to complain about this warning (and cancel my membership immediately), I was told someone would contact me about my complaint. Never received a call back. I'm not even sure if my complaint was recorded as valid.

I say poor service but actually - I've received NONE! I have tried contacting Just Fab approximately 30 - 40 times over the last 20 days and have received no reply. I have emailed, tried to contact them using online service and called them up a LOT and had no response/ luck getting through to anyone. I am trying to get 2 items refunded that were purchased/delivered on 5th July. I contacted them on 7th July and had no luck getting through via phone/ online chat. I then sent an email explaining I needed a refund (the online returns system would not let me process this, it kept referring me to the customer services line), or my online option was to change the size/color of the item I had just purchased.

I've been a member of JustFab probably 3 years now and have taken advantage of the buy one get one free special offer, sort of getting 2 for the price of 1. I like that they have different styles, looking at the inventory, and that it's easy looking for the styles that I wanted. I also like the fact that I didn't have to choose from what you choose for me. I also got to look around into your stock as well.

When I signed up for the site I did not realize I would be billed each month. I also mistakenly signed up twice. When I noticed two charges for $39.99 without ordering anything, I called customer service and they let me know that I had paid 3 months for each account for a total of $239.94. When I asked to cancel and if they could refund, they would only cancel and refund one account. Now I am stuck with 3 shoe credits that I do not want on the other account that cost me $119.97 which is very upsetting. I wish I had researched JustFab more closely before trusting them. Never again.

I have just ordered a pair of shoes then after I did so I got a email saying I was going to be charged every month. I am really mad as I am 18 and first time buyer on the internet. I am on 50 pound a week and can't afford to pay monthly. I only wanted one pair of shoes! Nowhere did I sign up to pay monthly. I am really angry now - I want all the money back and to cancel my account now!

I thought I was just buying a pair of shoes. At no point was it made clear I was signing up to a membership. I have sent a email to cancel membership, but seeing some reviews below I am concerned that my credit rating may be affected if it isn't dealt with correctly. I feel it needs to be made clearer as to what you are paying. I look forward to hearing from a JustFab member to resolve this issue.

I ordered shoes from Justfab when they were buy one get one free. That seemed like a great deal. They sent me emails the following months and I didn't like any of the selections so I skipped. The buy one get one deal came back, so I ordered some more. Then I started noticing the 39.95 charges to my credit card. I hadn't ordered anything and did not know what was going on. I checked the site and I had an $80 credit and there was a clearance sale going on so I figured.. Well they already took $80.00 from me, I might as well use it to get some new shoes.

This is the worst online company I have ever dealt with. I tried to cancel membership but they continue to withdraw $39.99 each month (7 times). They won't refund anything. Even if I wanted to use my"credits" the items available are of such poor quality that it's impossible. In addition you will end up paying more money for shipping and taxes. Complete rip-off.

I created the account in my name but used my sister's card because I had no money, it was only a one off purchase so she did me a favor. When I was going through the registration and payment it was like any other website I have used, with no obvious catches to using their company. I would pay £35 to JustFab and that would be it because of how simple it was. Yet 4 months on, my 14 year old sister has learned they have taken over £100 from her. I have received no emails from JustFab whatsoever. Nothing indicating that monthly payments were being taken, how is that not possible if I am not even receiving products or being told of any kind of benefits?? I am furious that it is not made crystal clear that you are automatically entered into a membership when you are simply doing one transaction! I have not been on the website since the initial transaction, why was I not contacted by the company? Is it not strange that there is no activity on a membership that is being paid for?

Don't get me wrong, I love the product. I have found some of my favorite shoes through JustFab. However, their customer service is the worst I have ever experienced. I signed up probably 3 or 4 years ago. After a year or two, I needed to cut my budget and I tried to cancel my membership. When I called to do so, I was on hold for over an hour. I gave up, and kept trying daily. I never got through to a customer service rep. That was years ago. I had to call my bank and let them know what happened so that I could not get charged anymore. Oddly, they randomly started charging my account again. I had 3 member credits, so I ordered some shoes (I mean, I paid for them). I continued trying to call and email to cancel my membership, but it was to no avail. All I want is to no longer be a member of this horrendous company.

I’ve been a member of JustFab for several years. I like being able to shop at home. I don’t have to go to the stores. They have a lot of different selections and it's easy to just go there and pick up. It’s not difficult at all. If I know what I want, I don’t have such a problem. Although it’s been a while since I last shopped with them. The last things I bought were a pair of shoes and a bag. I like their shoes. They have a lot of nice things that I like. And it's good quality for the price. I talk to people about them. When I get my items delivered, I get them delivered at work, so people get to see them.

you want at JustFab and they always have different selections of shoes, which is cool. And even though my boutique is set at a certain thing, I can always change it up. I've been a member for over two years. I've been spending so much money and getting that free pair because of all the credits that you receive. I enjoy that. The more shoes I can have, the better it is. I love it.

I have been with JustFab for only a couple months. I only purchased 2 pairs of shoes which I wasn't too thrilled with as they had scuffs already in them but were still cute. Every month I have skipped as I hadn't found anything else I liked. Unfortunately I forgot to skip in July and was charged $39.95. Again I found nothing I like so I decided to call to cancel and request a refund. The customer service rep was beyond annoying. I had to ask 10 times to cancel, which I find absolutely irritating. I have never worked with a company where I had to repeat myself so many times. At one point he told me he got an authorization to refund my money but then informed me I had to stay a member to receive it. I then asked if I could then call and cancel after my refund and was basically told I couldn't. After a very frustrating call I told him to just keep my money and cancel my service. That is no way to do business. I have never worked with a company that wouldn't give your money back if canceled. I have to say this is the worst company I have ever done business with and will make sure to inform anyone I know that thinks of trying them out to think again.

I cancelled my VIP membership after almost a year, and I had several months where I had forgot to "skip", so I had $319.60 built up in credits that I assumed after cancelling I would receive. In chatting online today, I was informed that this will not be that case and that I will never see that money again. I went back over terms and conditions and NEVER saw where that was the case and had I known, I would NEVER have signed up with this company. They are crooks and I will be telling everyone I know NOT TO JOIN!!!! What a ripoff!

JustFab is a great site for shoes and jeans. The price is very affordable and the quality is good. I like their shoes than other online sites. I have been a member for over three years now and I like getting their new boutique every month and the buy one get one free offer. I like all of my purchases.

I signed up for a membership because it seemed like I was getting a great deal on shoes, however I was totally wrong. I ordered two pairs of shoes to begin with, one broke apart within two months and the other cut up my feet so bad I can't wear them. I should have cancelled my account right then and there, however I did not realize initially that there was a monthly charge of $39.95 whether or not I purchased anything. They do give the option to skip the month, but you have to remember to log on to your account with the first few days of the month in order to do this and I missed a few months and ended up with 3 credits for $39.95.

My wife used my credit card to make a purchase on Justfab.com back in May. But Justfab charged my card for $39.95 in June and again this month even though neither my wife nor I did not purchase anything from them. So I called Justfab to dispute the charge, but I was told that they automatically charge my credit card every month for a VIP membership unless the "skip this month" option is chosen at the beginning of each month. I demanded a refund because I never got anything back for the money they charged me and my wife did not want to buy anything from them using the "store credit". However, not only that the customer service representative firmly refused to issue a refund, but she recommended that I file a dispute with my credit card company. They charge their customers like VIP members, but hardly treat them like VIP members. I expect to see a class action lawsuit being filed against this company in the foreseeable future regarding their automatic monthly charges (without reminding their "VIP members" before each charge), but they would have made plenty of money from this unethical business practice by then.

The heat of today’s stuff -- best part about being a member! My experience has been good so far and I haven't had any problems with them. I have been a JustFab member several years and it's been easy finding the style of shoes that I wanted. However the quality I may have to score low, because most of my stuff ends up falling apart, but for $39?? you know, it’s one of those things...

I just checked my bank account. I bought goods from you many months ago and just realized I have been scammed $39.95 for the past 8 months off my credit card. I have contacted consumer affairs and am taking this to the small claims court and will get my money back. This is a disgusting way to do business and I want everybody who buys from this disgusting company to know. I want to be contacted asap by a real person and I will get my money back you thieving horrible corporate villains. Contact me straight away or I will be on every single one of your social media pages every single day until I get my money and as my legal advisor has already informed me, you will be paying a lot more in legal fees than just to me.

Ordered 2 shoes a month ago!! And it didn't come. Got in contact with them many times for them to finally 'conclude' that my order was not even shipped! I was livid!! Still waiting for my refund. That sad thing is that I have been DYING to wear one of the shoes I ordered. I was going to re-order but now it's sold out. Literally in tears because those shoes were HOT! AND I still have not received my refund. Probably gonna take another month before I get that even though it's supposed to come in 5 days.

I like JustFab. The only thing that I'm having a hard time is you have to cancel by the fifth or you get charged. Right now I've got a lot going on and it's been three times in the past few months I got charged. That's my only downfall. But other than that, I like it. It's good.

I’m really happy with the product. It’s very seldom that I have to return due to it being a little too small but for the most part, I have a good experience with JustFab.

I ordered a pair of suede knee high boots. This was my first time ordering from JustFab. They arrived damaged with the inner soles not glued down properly so the shoe was unwearable. I wasn't even able to try them on and was incredibly disappointed. After many emails to JustFab asking if the boots could still be exchanged as they were in limited quantity on the site, I still have not heard back. Out of frustration, I just took them in to be repaired. I thought I was getting a deal on these boots but instead ended up having to spend more money. Besides my shoes being damaged, now that I can actually try them on, the boot is narrow in the foot and very wide and unflattering in the leg. Overall, I am disappointed and will definitely be cancelling my subscription.

I've been a member for at least three years. They're one of the first ones doing what they do. There were other companies that have come up since then, but it just seemed like it's the original. And because I love shoes and the value seems pretty good... and having a selection and stuff, I went with it. A couple of times I've gone with the sales that they had -- the two pairs of flats for the price of one pair of shoes and also the little freebies that you earn by purchasing so many pairs of shoes. And I've had a couple of fun little things.

I called Justfab customer service on 11-07-2014 to cancel my account, as I was not comfortable paying a membership fee and I am leaving UK therefore my bank account will be invalid anyway within the next month. I received a cancellation code and when I log in to the account I can also see my account has been cancelled. However, on 16-07-2014, I have yet again been charged with £35 without even a credit to be used on the account, which I have been explained, and has been explained on your site and by the customer service agent Joy I spoke with would be the case.

I haven't had any issues with JustFab at all. I have been a member for a while. I happened to see JustFab and I was into buying a lot of shoes. I saw a really cute pair of shoes and I was like, "Oh, cool." I like the fact that it was a shoe club that would allow me to buy shoes when I wanted to. Also, everything was the same price. They've made some addition to that but still, everything is still the same price. There's no shipping and handling, and free shipping and handling if I needed to return something which was really nice. I could skip a month if I didn't want to make a purchase or didn't see anything that I didn't like.

I saw something I liked on the site about 3 years ago, and I decided to purchase it. I’ve been a member since then and like the points I get to earn. I do shoes all the time. A week before, I bought 4 pairs of shoes. Looking for styles was not hard at all. The quality of the items is good -- some are very good, although some are not so good. Overall, JustFab is great.

I joined JustFab about 5 years ago, before it came on TV. I was online and I was just searching through the web and it popped up. So I started looking at the website and I really liked the shoes. The quality of the items is great and finding the styles of shoes you're looking for is very easy. Last thing I bought was a pair of 6-inch cork-like shoes. There are some little black leather booties, 4 inches high, which I like because you can wear them with anything.

It says no obligation to buy so why are you guys charging me $39.95 if I didn't purchase anything! And in no time was I informed that I would be charged if I didn't skip a month! I just want my money back please and to deactivate my account!!

I liked the quality that I saw at JustFab so I decided to purchase from them. I used it not necessarily thinking that it was going be one of my number one shopping opportunities but it turned out that way. Although I was always very pleased with what I generally ordered, it was a little frustrating in the beginning because you can only view the specific inventory that’s sent to you. But now JustFab allow people to view the entire inventory and even kind of expanding search options. I really like those options now.

I found JustFab’s website on the computer, so I checked it out. I liked the variety of shoes they had and it was very easy finding the styles that I wanted. I’ve been a member for quite some time now, and I still get shoes from them all the time. Last month, I ordered two pairs of shoes. I’m a shoeaholic so it has worked out nicely for me. I love the convenience.

Thank you for doing the right thing.

I'm a shoe addict and when I saw the commercial and I saw a pair that I liked, I got on the website to find out and got 4 pair of shoes and have been a member ever since. The delivery had been extremely fast. I've gotten a pair that don't fit and they sent a new pair immediately. It's been great. I've never had a problem with shipping and handling or anything like that, and the shoes fit most of the time. There’s a pair of sandals that I got, the Aphrodite sandals. I got them at least three years ago, and they’re not falling apart. They’re still very comfortable and I wear them everyday to work. And my last purchase was the Magic Kingdom. It's a purse that I use everyday. Everything is great. If I ever have a question, calling customer service is not difficult or complicated. It's just very easy to get along and they're very helpful.

I bought a pair of boots in November 2013. On completion of the details on the site, I thought I had only bought the boots....however I have discovered on Monday that $35 has been taken every month since for a so called VIP membership, a membership I had no idea at all I had joined. The total taken from my credit card is $280.00. Following two lengthy phone call I have, has $140 refunded however a refusal to refund any more. I have of course cancelled the membership that I didn't know I had!!! I am really disgusted at how customers are conned into the membership and all the various JustFab Facebook pages from France to UK to us are covered with comments from people who have been scammed in the same way. So to summarize my complaint is how the site works and the refusal to refund all my money.

I love shoes and when I see something I like, I just get it. One time, I was online, searching for shoes, and I found JustFab. It was easy finding the styles that I like on their site. I’ve been a member of JustFab for the last three years. I like that I get my orders on time and that they arrive here when they say that they do. I also like the special offers that they have for elite members because that’s what I have. I love all the items I’ve purchased, including the last ones which are boots. They are really good quality. I do recommend JustFab to friends.

I purchased from Justfab because I like the ease of being able to get shoes or purses, and they have free shipping. They have a lot of pluses to it. Finding what I like is not too terribly difficult. But I have more trouble with the shoes because they’re all extremely high-heeled and I’m not really into that high of a heel. They don’t have a very big selection of just like 3-inch or 2.5; it’s all 4-inch and up.

I got into JustFab because I was interested in buying a lot of shoes. Looking for the shoes I wanted was fairly easy. My favorite part of being a member is that they give out well, they have good shoes, and they also give out perks for people that have been long-time members and purchase a lot of things. They have special offers like buy one, get one free or 50%. The quality of their shoes is pretty good. If I could recommend anything, a little bit more cushion would be great.

I ordered shoes from JustFab in June 2014 and after receiving the shoes, the quality was not good at all. However I decided to keep them and perhaps use them once in a blue moon and never order from them again. Today, July 15, 2014 I looked at my credit card statement and found that I was charged $39.95. I called the company because I knew I had not placed any orders and found out that because I'm supposedly a VIP member, I will be charged $39.95 a month even when I don't place any orders. The customer service rep told me that if I was to remain a member that they would give me a credit because you are allowed to skip a month but if you don't place any orders you will continue to be charged $39.95 every month whether you purchase or not.

My daughter ordered a pair of shoes from JustFab in March this year and I authorized her to do so as she does not have her own bank account (being a student). I had no reason to think JustFab were any different to other companies which trade online and so I expected there would be a one-off payment taken out of my account. Imagine my shock when I discovered that two lots of $35 were being taken every month from my account and it gets worse! Upon investigating my bank statements I made the awful discovery that JustFab had taken $35 from my account going back to September 2013. On questioning my daughter it seems that she had ordered a bag last September for college, using her own email address. Because she entered my email address on the second transaction, we have both been treated as VIP members and too lots of membership fees taken from my account without my knowledge or my authorization!

I returned an item in May and was advised that my monies would be refunded within 2wks of JustFab receiving the returned item. The item was collected by courier company and returned to JustFab (confirmed). I thought I would allow enough time to pass before checking my bank account! No refund I hasten to add! I again contacted JustFab and after the sincere sounding apology, advised that I would be refunded within 3-5 days. It is now mid July and as yet my refund has not been credited back to my bank account. I again for the umpteenth time have contacted customer service and have now been told that my refund will be credited back to my account in guess what 3 - 5 days!!! I say in this case seeing will be believing!!

I wrote another review about JustFab on this site, on this same topic about a week ago. After the headache of talking to the first customer service agent that was no help and hung up on me, I called back and spoke to an agent that thoroughly cared about customers. At the time she informed me she could only refund back one credit that was charged to my account. (In a nutshell, I had been charged for 4 months total after having called and cancelling said VIP membership.) I was disappointed, but had decided to call back the following days and get refunded for the remaining credits as well. Thankfully I didn't have to.

I liked the JustFab selection. It's convenient and I've been a member for 3 years. I like their buy one get one free offers. The quality of the products is usually good and I'm pretty pleased with them.

One of my girlfriends found JustFab online. But before it became JustFab, I started when it was - I can't remember what it was. They have so many shoes and bags, and they're very reasonably priced, and with free shipping and everything, you can't beat it. All you have to do to find the style of shoes you're looking for is to do a search. I like the fact that I have a personal stylist and I can contact them at any time that I need and I like it when they have a two-for-one deal. Everything I get is my favorite purchase and I'm very happy with what I have experienced so far.

Due to my complaint I am satisfied that just fab acted accordingly and fairly with me. It is just slightly annoying this never happened to begin with and the amount of effort I had to go through for this result. But all is even in the end.

I love shoes a lot; that's why I signed up for JustFab. It's pretty easy to find the shoes I wanted. They have the categories broken down pretty good. I've been a member for almost two years and they send me the styles each month. I can go through it and that kind of shortens my shopping time. Also, I had put something on my wish list and they did a special where if you bought anything that was in your wish list, you got an extra 20% off or something, so I like piled a bunch of stuff in there. I've also done the buy one, get one half off kind of deals.

Wanted to exchange a pair (my first JF purchase) of "Luxe" shoes, same style just different size. Gave the JF folks a call and they said no problem. We'll hold the size you want for 7 days and send them to you once we see that the others are on their way. I thought, "awesome! Why do these guys get so many negative reviews?" Well, the call was on the 21st of June. I sent the shoes on the 26th. On Friday (27th) I receive an email saying "yippie your shoes are on their way". It's now July 13th, I've yet to receive the shoes or any reason for the delay. I looked at my account only to find "pending" next to the order. Why send an email saying they've been shipped? To make it worse, they are evidently making a conscious effort to make bad on the return. As a look at the JF website show the shoes (style & size) are available for purchase and IN STOCK! Now I have to call these people and go through the hassle of cancelling (or trying). It's far more frustration than is warranted for some poor quality shoes.

I had made a one-time purchase through Just-Fab in April 2014. And to my bewilderment, discovered that I was being charged monthly for $39.99. Upon immediate discussion with a saleswoman through Just Fab, I was informed that there would be no refund to my visa and that a credit would be applied instead. This was of no relevance for me, as I had already lost up to $120.00 and was still being billed monthly.

I purchased from JustFab because I love shoes and because the heels weren’t so tall. Finding the style of shoes I wanted was easy at first and then it got difficult. Being a member, I like seeing and selecting the shoes for that month. My favorite purchase was some boots but I didn’t like the quality of shoes that were on sale on JustFab. They feel just kind of used. However, overall I had a good experience with JustFab.

I chose to shop at JustFab because of their decent price and their return policy. It's easy to find the styles you're looking for and I like how fast they get them back if they don't fit right. I've been a member about a year now and sometimes I get half off of the next shoe or buy one, get one free. I've been able to get a pair free. Sometimes I get half off of the second pair. I would recommend JustFab. They have great customer service.

I use JustFab for the convenience, like paying $40, and then I can choose whatever shoes I want and I've been a member for more than 3 years. The quality of the shoes is fair. I'm happy every time I buy shoes from them.