JustFab Reviews

I just found out that I was being charged £35 every month. I didn't choose to be your VIP member while I shopped for the 1st time with you. This is a trap and I only just found out from my bank statements and this has been going on for the last 4 months. I would appreciate if this would be refunded ASAP and all future payments be stopped.

This site/company is FULL OF **! They announce a buy one, get one free for $39.95 and when I went to their site, they even gave me a $10 coupon. When I was shopping for boots, the original price is $69 but with VIP price it shows that it's only going to be $19.98. So I was going to buy 2 pairs. When I was about to check out, I was going to be charged with full price for the other one because the 50% was only good for the first item. I called for customer service. I was given some lame explanation about how I didn't understood the promo! I would never waste my time or money for this scam!

Don't be tempted to order from the Just Fab. The shoes are horribly made and the company rips you off. They send a call tag if you need to return, however, they never actually credit your card back. I just had to close my account, and report them as making fraudulent charges on my account. KEEP AWAY from just fab!!!

JustFab reached out to me via Consumer Affairs and refunded my account. This was very much appreciated and I am happy they were proactive. Now, I hope they resolve this issue from happening to others in the future. Thank you, Just Fab for correcting this problem for me. I appreciate it.

I joined around 2011 and at first, I was quite delighted by the styles of shoes they offered and very happy with the customer service. They had most of the styles of shoes that I sought out. Also, when I called them with a concern, I spoke to a well-spoken agent who was quite accommodating and even gave me credit for a faulty pair of shoes with no requirement for a return. I was pleased with this program. However after a few orders, I noticed that all of the shoes and bags that I ordered began to fall apart within a few months of use. In fact, one pair actually ripped in half when I got a strap stuck on something while walking. The latest disaster was a pair of boots which I tried on for the first time, whose bottom sole detached from the rest of the shoe upon my stepping into it.

I bought a pair of boots online. I was unaware that I would become a member and subject to a monthly fee. I have called customer service and never get an answer, only to be put on hold for up to 30 minutes. I want my acct with them cancelled. I am disabled and cannot afford a monthly club fee. CANCEL MY MEMBERSHIP PLEASE.

I wanted a new pair of boots for winter. I ordered them and wanted to cancel my account right after. I don't have the time (or money) to be billed monthly or to remember to come back and skip a month. After waiting 60 minutes for a customer service rep, I was hung up on when I said I wanted to cancel my account. The live chat was also useless. If a company is going to make their customers sign up for a crappy membership, the least they could do is make canceling it easier!!! Absolutely ridiculous, horrible experience. I will definitely make sure all of my friends and family know to never use this website. ALL I WANT IS TO CANCEL THIS AWFUL ACCOUNT!!!!

I think JustFab is absolutely RIDICULOUS. Their concept of "VIP member" is extremely misleading. If I could, I would tell anyone out there to never join their VIP regardless of how much sale you get. Charging each month onto your credit card as a consequence of not "skipping" the month is terrible. The BAD part is that you can't even skip ON THE day of..... must be before. On top of all this, their so called 24/7 hotline NEVER answers. I called many many times, on hold for 30mins+ each time, and STILL NO ONE answers. I cannot express how much I hate this website, I will make sure ANYONE I know never EVER buys from this website.

I skipped this month just like you're supposed to and was still charged 39.95. I contacted the company, still no reply. I will be pressing charges for fraud if this issue is not resolved.

I purchased a bag from JustFab in September and it was BEAUTIFUL! With the VIP membership you have to skip a month or call and cancel your membership if you don't want them to charge your card for the month. I skipped the month of October but for the month of November, there was no option to skip for the month!!!!!!!! I called to try and cancel my membership and was on the phone for about an hour before I hung up! My money was taken out of my account or I will file a dispute! Too disappointed in JustFab and if I don't receive a refund, I will spread the word like a WILDFIRE! I need a response from them ASAP!

I didn't know I was being charged every month, I just realized and I tried to skip the month on the first and it wouldn't let me. I am not old enough to put money into the card account and I didn't realize I was being taken advantage of. I really need the money refunded as soon as possible, or else I will be overdrawn and in a world of debt.

I am still sooo very angry!!!! Every month I call to cancel my membership and they never complete it!! This is unbelievable!!! I just received an email saying that I got credit this month!! I DON'T WANT CREDIT!!! I WANT TO CANCEL MY MEMBERSHIP!!! I don't feel like wasting my money on their shoes! These people don't understand!!!! Don't be fooled like I have been for the past year!!

I bought a pair of boots with JustFab in 2012. Since then I have been charged several time for not cancelling their monthly skip option which I was unknown of. I tried to get refund in 2014 but apparently the money was sent to their JustFab funds and they are unable to return my money. On top of that when I was not happy about it, the customer care lady says I can report to my bank and make a fraud charges against JustFab company. I was very unsatisfied with whole experience with JustFab, and truth I have been Robbed.

I wasn't happy having to call every time some shenanigans or other happened with my account after I joined in late 2011 to begin with. But after the third time calling to get my month skipped because they still charged me even after I skipped, I canceled my account with them altogether. This was in June of 2013. So if I canceled in June, why on EARTH am I getting charged for a credit over a year later? And after reading other complaints, wouldn't you know that I, too, don't actually have email confirmation of my cancellation? I remember them confirming over the phone, and I logged into my account to see that I was no longer a VIP member last year, plus I don't have any order history (for credits or purchases) since 2013, so I was satisfied. HOWEVER, I just logged into my account to see 1 member credit and my status listed as VIP again.

Originally I ordered 2 pairs of boots. Once they got to me not only was not the correct size is but the boots wed because apparently one of the other pairs was $20 more and I wouldn't let them charge my credit card so they did not contact me - no email, no phone call, no nothing - saying my order was canceled, they just kept my money. Not only did my boots not arrived but my order was canceled because apparently one of the other pairs was $20 more and I wouldn't let them charge my credit card so they did not contact me - no email, no phone call, no nothing - saying my order was canceled, they just kept my money.

JustFab is not a horrible site, and their shoes are fairly good looking. HOWEVER you are pretty much scammed into starting a VIP membership, with fine print. Which by the way you will be charged $40.00 a month for. This is a shoes of the month company. After a few months these charges add up. I attempted to cancel my account but instead ended up confused because their customer service does not speak English. If you want your money back go to the better business bureau and call your bank. DO NOT BE SCAMMED. I have still not been able to cancel my account, these people are crooks.

This has been by far the WORST experience of my life! JustFab has no idea how to run an ethical business. They screw over so many people without thinking twice about how they are treating their customers. I ordered two boots back in September when they were running their buy one get one free special. I received the boots to find out the warehouse had screwed up and sent me the wrong color, brown instead of grey. I called JustFab immediately and the lady I spoke with told me I would be receiving the grey ones and all I had to do was send back the brown ones. Well, I did my part and they did not do theirs. I sent the boots back to them, which was a complete inconvenience for me because I live in a small town where the closest post office is miles away!

I signed up with JustFab because they had cute shoes. They have a lot of selections so it's not hard to find something I don't like. The quality of the products are pretty good. They last me for a while and they don't break down on me. They are excellent.

I placed my first and only order with this company right before a vacation. The shoes didn't come on time and so the package was returned to the sender. I waited for the refund to be posted to my account (as with most reputable businesses, when they receive a return, they post a refund) and it never came. I have called NUMEROUS times to get this refund processed. One customer service agent told me they would process the refund. It never came. The next time I called, the customer service employee says "we have already processed it" or "your bank has the money"-- no, they don't. I have gone through my bank now and ensured that the refund was not processed and now I am in the process of a dispute! I had to change my credit card number to ensure no further charges from this company! Total disgrace -- DO NOT USE YOUR CREDIT CARD WITH THIS COMPANY!!!

JustFab is not a hard system to manipulate. I've been a member for at least two years and I like the selections and suggestions that they give. Although for a while there I was forgetting I was being charged. I bought quite a few handbags a couple of months ago and then a couple pairs of shoes. Most of the time I'm happy with them. Occasionally I'm not as thrilled about it. For instance, heels may be not attached appropriately or the fabric has issues not being tight, so I take them to a cobbler to get it tightened up. But I figure it was 40 bucks.

My experience with JustFab is pretty good overall. I don't have any complaints right now. I had one issue but they took care of it. They rectified it the same day.

Yesterday I checked my bank account and see 3 transactions from JustFab. I had 3 accounts and never bothered canceling then since I ended up getting new card information. Well I hadn't been charged in months since that card wouldn't work - then all the sudden this month they obtain my banking info and charge me. When I called to cancel they said it can't be refunded and it would be a credit. Well I didn't expect to be buying $95 worth of shoes and don't get paid till Friday and this not only made my account overdrawn it will charge me extra for each transaction. Then you have to go through an extensive process of them trying to keep you on your membership. Then on top of it all when I asked about using the credits that I'm stuck because I wanted to make sure I don't get stuck in a membership again I was told I would want to call and order through them to avoid this... especially after the 12 minute wait I went through to talk to someone just to find out I can't get a refund.

I was in my home country for 10 months and cannot call justfab so instead I emailed them to cancel my account but no responses until it reached 210£ deduction! i came back to UK and ask for a full refund as the quality of the goods they send wasn't good at all! so i tried to chat to the members of the staff and ask for a refund yet they wont give my refund back! I wanted my 210£ in my account as the items went back to your depot already!

I have tried multiple times to reset password and receive reset emails hours and days later. Tried call the company and was told I had a 7-minute wait. I waited over 30 minutes then sent an email. Still no response. I have multiple credits sitting in my acct I can't access. I may just have to file a complaint with the BBB to actually get somewhere.

I decided to buy from JustFab originally because they had a buy one pair and then you get the second pair free for your first order. It really appealed to me and then it was like "wow more shoes." Looking for the style of shoes is much better now. Right in the beginning, it was really hard to see any shoes that weren't part of their boutique. But now you can search and you get to see a lot more of them.

Don't bother with this company. This is what you get when you ask for a return. If you return items never worn/never opened they charge a restock fee if you don’t want to be a JustFab member anymore. Also they promise return labels and never send them. When you email they have a standard answer of:

I wanted some boots and saw this site. I had to create an account to order these boots and was informed after I placed my order that I was a member of the VIP crap that I was going to be charged every month if I didn't skip by the 5th! I DID NOT know this until after my order was placed! I cannot afford to be screwed out of money every month if I don't SKIP a month! I hardly ever even look on my computer! I want this membership thing canceled right now! Y'all take advantage of people!

I have been a member of JustFab for three years and I like getting good deals on shoes. I saw a pair that I really liked and they were half off. There were a lot of styles to choose from, it was convenient and fun. There are special offers like half off, 70% off and it’s really good deals. My last purchase was clothes and that was six weeks ago. The quality of their items was very good.

I've been a JustFab member for about three years and I like the selection and the points to get free things. I was able to take advantage of the point system and also they have from time to time the buy one, get one or buy one, get one half off. I chose JustFab because of their price. They have lots of different things to choose from. I purchased my favorite heels two months and the quality is very good. Have not had any problems with it.

Upon making a purchase from this Company you are given the option NOT to Subscribe. However, you will find that the following month your card is automatically debited a further £35 without any authorization from you. REPORT THIS TO YOUR BANK AND CANCEL YOUR CARD. This is the only way you can stop this from happening. JustFab will tell you that if you Skip a Month between the 1st and 5th of each month you will NOT be charged. YES YOU ARE!!!!! DO NOT BUY FROM THIS RIP OFF - SCAM - COMPANY. YOU WILL REGRET IT.

I have been a member for two to three years now. I like the opportunity to buy shoes every month. There’s a lot of variations and styles, and I know what the prices are before I even start looking. Also, I love the buy one, get one free offer. My last purchase was two months ago and I bought a pair of boots. But my very first purchase is still my favorite purchase. Bought a pair of booties and they’re still my favorite JustFab buy. I’ve recommended JustFab to quite a few friends.

I joined Justfab mostly because of their prices. I've not been lucky with shoes. It's not easy for me to find shoes that I want but finding purses is easy. What I liked about being JustFab is that if I like I can get some things. I have a whole month to look at what I want. When I first received my boutique, I have days to look at it before I can skip the month. Sometimes I just leave it alone because I don't lose the money. I can always go back and look for something to buy with my credit. The items from JustFab are really good quality for the price. It's comfortable. JustFab is fabulous.

Upon posting a highly negative review, it seems that JustFab customer service pulled it together, and solved my issues very, very fast. In the end, I am happy! Although quite some time was waisted from both JustFab's and my side, in the end I got back what I did not want to pay initially. I recommend everyone to try resolving issues online, because a written agreement is always a lot more clear than conversations with tele-sales people over the phone.

I first learned about JustFab from a Web ad a couple of years ago. That was at a time when I was starting to expand my accessories and I really liked their selection. They had similar programs with Shoe Dazzle, but I definitely preferred JustFab’s selection. My favorite part about being a member is the customized selections. I’ve also taken advantage of special offers, such as the seasonal flat shoes for free. I just pay the shipping on them. I’ve done that a couple of times.

I would like to personally thank Clarisse at JustFab for resolving this matter. I never thought it is possible and it could happen. I was so amazed by the result. My voice just needs to reach the right department, which it did. Today, I received the exchange for the damaged purse. My impression of JustFab totally changed. JustFab do care about their customers.

JustFab has good service. Never had any problems with it. Their products are extremely comfortable. I never had any problems with pain.

Went to place an order. Got an error message of "payment authorization failed". Called my credit card company to have them tell me I was charged for my order twice. So I called Justfab back and they went on to tell me that I had never placed an order and they were "holding" my money. I told them I wanted the transaction cancelled and they refused and told me to deal with my bank to have my money returned. The supervisor was unprofessional and rude.

I was apart of the VIP program. So I am very aware of the program. I read it very carefully. For the month of October I was not able to purchase shoes. As noted we have until the 5th to "skip" and our account will NOT be charged. I "skipped" on October 1, 2014. On October 6th 38.95 was debited out of my account! I called customer service, spoke with a woman by the name of "Michelle", explained to her that I had "skipped" on the 1st of October and I was still charged. Michelle explained to me that their system went down and a lot of customers had this problem and she would put in right away to have my 38.95 put back in my account and it takes about 5-7 business days!!!!

I saw JustFab on Facebook. I like their shoes and boots, and their price. The quality is good as well. I've been a member for some years and I have taken advantage of their special offers. They're wonderful.

On October the 8th, I ordered 4 pairs of boots from the website with my new VIP member discount, as well as a discount for being referred by another member. I was really looking forward to receiving all the boots, as I was lucky enough to find 4 pairs I liked, one of which I thought were really stunning! Three weeks later, still no sign of my order, and when I check my account it's STILL PENDING! On the 20th I emailed the company to ask what was going on. I get no reply, but the next day my order status has magically changed to shipped. Today (two days later) I get a big box. I'm excited, and eagerly tear into it. I try on each pair in turn, they all fit well and look good. I get through the 3rd pair, and look into the box to find that the last pair, the pair I ABSOLUTELY wanted, isn't there.

I place two orders for 70 each for a total of 140 for a gift. But first the items arrived late after taking within a day the money from my account and also the products were not as expected. Not satisfied of that. They have taken 35 on top of it for something I never asked for, VIP MEMBER. After all disappointments, I decided to cancel my account and get refunded of all my dues. I've been asked to wait a collection service at my house, and twice after taking few hours off at work, those people never showed or called, even apologized. It's only the third time I called to know what's going on. They confirmed having issue the collection service. CAN YOU IMAGINE THAT?????? WASTING PEOPLE TIME..... Now they booked a third collection, which has been taken and up to now I never received my 140 back into my account only the 35 one. It's now 2 months and they just telling stories. The worst they don't have a proper service where to complain. I'm really really frustrating and piss off!!!

I placed my first order with JustFab 13 days ago. It still says pending. I emailed JustFab 3 days ago inquiring about this, still no response. So I tried calling, after an hour on hold I got frustrated and hung up. I will be calling back and canceling both my order and membership, whenever I have the time to sit on hold for hours. Definitely not a good first impression at all!

I'm pretty satisfied with JustFab. I like the prices; you get really nice shoes for affordable prices. I like the fact that I get the boutique and can check out different styles of shoes.

I saw a few items that I was interested in the JustFab website so I became a member. My favorite part about being a member is the price. Once I did two items for $39. I feel the quality of the items are okay, but fit-wise they kind of vary, so they're pretty much not consistent with the size that I normally wear. It's fast and convenient.

A friend of mine had recommended this website so I signed up. I haven't had a problem with the VIP service yet, but we'll see when I cancel my account. I ordered BLACK boots. Very simple. First shipment I waited almost a full week for the order to process. I get my boots, only they're white. Wow. So, I exchange them which is a pain. I just got my exchange today, GREY BOOTS! Are you serious? It's been three weeks since I first placed my order. I can't wait to get these boots because the second I do, I'm cancelling. I will never deal with them again. Customer service is terrible. They are not willing to help you, they are rude. I did over the phone and online chat. What a waste of time, money and aggravation. It's like they have lemmings working in their shipping department/warehouse. STAY AWAY!

I ordered shoes from JustFab last Friday morning and I still haven't received any updates on my order. Every time I check my account it says PENDING. Also, after reading all these reviews, I feel as though I should cancel my membership as soon as possible and notify my bank to assure I don't get tricked out of $40 each month in the future.

Most of the time, I like the quality of the products in JustFab and the price. Just on a few occasions I had to do a few returns because they didn't exactly come out as I expected. But most of the time, they get it right.

Shoes ordered on 2/10/14 - dispatched on 4/10/14 which all started very well. The courier then updated the parcel to "address query" which is strange as I get several parcels a month that all use Hermes as the service and they never have a problem with the address. Delivery was then attempted again on the 8th and was updated to the same status. The driver had a parcel from a different company on the same van and updated that one to delivered (which it was). I spoke to a lady called Liz on livechat on the 9th, she got extremely sarcastic with me, along with promising that if I get my parcel delivered to my billing address it would arrive on Saturday 11th (it never came).

Overall, my experience with JustFab has been good. Initially when I got a chance to transfer from regular to elite member, I had a problem always getting in touch and it takes a long time. It's an elite number but at the end of the day, the wait time is still like the regular call, so it's annoying but it's okay. I always recommend JustFab to a friend.

I ordered 2 pairs of shoes and one bag from JustFab and was patiently waiting for my order. About 2 weeks went by and I still hadn't received my order which I found strange so I went on their website to track my order, only to find out that my order had been cancelled without my knowledge!!! I spoke with their customer service reps through their live chat service and she claimed that my credit card was declined, which was completely impossible, but I thanked her for her time. Even if my credit card was declined why wasn't I notified ASAP so that I could see what I wanted to do about the situation?

I placed an order for 2 pairs of boots on buy one get one free. I read on the site about the VIP charges, don't have an issue with that. My order confirmation email said there were delays, so again fine with that. My order was finally dispatched with tracking information and arrived around 10 days after I ordered it. Opening the box, I found one pair of boots, not two. There was no paperwork, dispatch note, returns info. I didn't know which of the two had arrived - nothing. I rang customer service to find out if the other boots were to follow. The guy I spoke to told me that both had been dispatched and one box was probably still with the courier. He didn't get the point I was making when I said that the box I did receive had nothing to suggest it was box 1 of 2. There was only one tracking number so as far as the courier was concerned they had delivered the parcel.

Several of my friends on social media were already customers of JustFab. One time, we talked about shoes, and they referred me to JustFab. I’ve been a member for about two years now. The really nice thing about membership is that, busy as I am, I get to have access to stuff, and I’d be reminded of friends, seasons, and things I might have looked for, as well as being informed on what’s happening. They’ve got a lot of stuff on their Website, but it’s very easy looking for the styles that I want because they’ve got them broken down by category.

I've been a member of JustFab for at least three years. I remember thinking that it was a pretty good deal and that I would try it out. When I do choose to order something, the customer service has been really great. Even whenever I get something and don't like it, sending it back is really hassle-free. As for the quality of the items, it varies. The boots I'm wearing right now, I really like, and are good quality. I've bought some things recently that I felt were not very good quality, but then stuff that I got a year ago was great. I don't know if there's been a decline or maybe it's just the styles that I'm choosing. My absolute favorite were these shoes that I destroyed, that I bought a few years ago. They were black sandals. I really enjoyed JustFab in the beginning, the fact that I felt like I was getting a good deal and I love the customer service. I just think the quality has gone downhill. I've gotten busier and so forget to skip, and that's really frustrating, but I understand that it's part of the business model.

I purchased shoes from Justfab on October 1, 2014 for $9.99. On October 11, 2014 Justfab took $39.95 from my bank card (the card I used to buy my shoes) because I did not go on their website and hit a "skip" button that tells them not to steal my money. I called and asked for my money back and they refused saying it was now store credit and I could not get it back. Bottom line: Justfab keeps your card information and will use it to turn your money into store credit without your consent. I filed a complaint with BBB and will also be filing a complaint with my bank when they are open tomorrow.

Prompt reply.

I saw a commercial and wanted to try out and see the quality of the shoes from JustFab. I've been a member now for two or three years. I like how quickly you get the stuff. I tried Shoe Dazzle and their standard shipping takes too long. I also like the special offers. Like now that their sale closed, I bought two or three dresses that have good quality. And yesterday I just bought some shoes. My favorite purchases are the red wedged-heels and a red-and-navy-blue-striped shorts. I get a lot of compliments when I wear them together.

I've been a member of JustFab for a few years. My favorite part about being a member is having the availability of inexpensive shoes and there are lots of choices. I also get reward points for my purchases. I like the quality of their items. They're all pretty good. Every once in a while I'd get something that I'm not satisfied with and I just return it. I've had no problem doing that. They have good selection, good customer service and they're easy to deal with.

Last night while over my best friend's house, she convinced me to try justfab by sending me an email. The email was from justfab saying my friend's name invites me to shop online. The invitation included buy a pair of shoes for $19.99. Wow, I thought and found 2 pairs of boots within minutes. I proceeded to check out at a grand total of $39.90. So, I got free shipping and decide it was a great deal. When checked the box to join the justfab membership, I had no idea what that meant.

If you plan on joining justfab.com, you need to learn how to deal with stupid customer service people. My daughter decided to join and asked my permission. I gave it and we ordered a pair of boots. Flimsy and cheap are the first two words that came to mind when we received them. Over the course of about a year, we have followed the rules and either accepted the monthly $39.95 "credit purchase" or before the 5th of each month, "skipped the month". Skipping the month stops justfab from charging your bank account. Each time we decided to use our "credit" to purchase something, the item had a very cheap and flimsy feel to it. The quality is very poor. There was something wrong with every item we received. The majority of these defects were minor enough to overlook.

I’ve been a member of JustFab for a really long time. I first learned about them from a commercial. I love shoes and they have good prices. Once I got them, I also saw that they were pretty good quality shoes. So far, I’ve only returned two pairs of shoes because I didn’t like them. My favorite part of being a member is getting to see all the styles that come in every month. I usually forget to look at them, but if I remember to do that, then I’m good to go. I’ve also tried some of their special offers, such as the buy two for $39.95. Usually, the sales are what I look for.

I have never ever had a problem with JustFab. If I got a pair of shoes and they have a stuff on them, I call them and they say, "send them back and we'll send you a new pair", and it was all taken care of by them. I'd definitely recommend them.

I’ve been a member of JustFab for almost two years now. The first shoe I bought there was a red shoe with a red bow. I love that shoe. It’s my favorite. I like its design. I also like my gray boots. They’re very comfortable and my husband loves them. I like the quality of the items I’ve purchased on JustFab. I also like the variety of their items and the different options they send me every month. My last purchase from them was at a buy one, get one free special offer that they had in the middle of last year. I got 10 pairs of shoes and six bags. That was awesome! And the reward points also help. JustFab is wonderful.

Using JustFab is nice and easy enough. Everything's always been pretty straightforward, and they have easy returns. I've recommended them.

I was going to try out JustFab. I had heard about it from someone at work. I told my friends about it and I decided to be the first of my group of friends to try it out before we all signed up. We do LOVE shoes!! I understood the monthly ordering and monthly charges which seemed reasonable because they give you the opportunity to pass on any given month if you don't see something you like and if you forget to order they will charge you but from what I understood you can use the credit later. Well I never got that far... I signed up and browsed the shoes. I found a lot I liked and added them to my "wish list". In the end I decided on 2 pairs - one cute pair of pumps I could wear to work and a fabulous pair of boots. The price was great - $9.99 for my first pair and $39.95 for my second. It said I had 10 hours to complete my order and get those prices.

I've been a member since the very beginning. I've purchased handbags in the past as well as pants. But it's been several months ago since I last purchased from them, probably 6 or 7 months at least. They had a sale, the buy two, get one free and I got a couple of pairs of heels. One of the reasons why I haven't bought anything in a while is that sometimes there's just nothing that really keeps my interest and I'm more likely to just X out if I don't see something within the first couple of pages. I feel like they've added more products over the last couple of years and it's more difficult to sift through everything. The other reason I have stopped shopping there is that to some extent the quality has continuously declined over the last several years. I've actually had to return several items. I had of pair of pants I bought and wore them one time, and by the end of the day, the back seam had split open and it was really embarrassing.

I ordered two pairs of wide calf boots. I made sure to uncheck becoming a VIP member, however to process the order, I had to select something that apparently resigned me up for VIP. This cause the first phone call the company to cancel that membership, which took at least 15 minutes. When I got the boots in, the calf did not fit so I had no option but to return them. For some reason my kind of transaction had to be processed on the phone for a return. This was my second call, which I was hung up on, so I had to call a third time. The woman didn't understand I did not want a store credit and when eventually she did know I have to pay two 6 dollars restocking fees for shoes I had for less than 24 hours before starting the return process. This website is a huge scam that wants to get your money anyway they can and I will never order from them again.

I don’t even remember when I first heard about JustFab. I’ve been a VIP member for five years. My favorite part of being a member used to be the survey. Now it's when I find a pair of shoes or purse that I really like, that I can get for $40. Each week I would get a survey emailed to me about potential future shoes and handbags that would be posted for the members. And that was really cool because I basically had a hand in stuff that I might see. Now there’s been several times where I want different shoes or different purses, and I’ve gone through and selected. I want something like this and I’ve got nothing of what I’ve wanted. I have taken advantage mostly of the points, like when you earn so many points you get the free pair of shoes or the free purse. I do that whenever I can.

My experience with JustFab has been okay. It's a quick company. I get my shoes or credits easily. Exchanges are easy, too.

I heard about Justfab through a friend and decided to go have a look, I found a pair of shoes I really liked so I ordered them. The shoes were great, I have no problem with them. What I do have a problem with is the fact that since I ordered my shoes, Justfab have been taking £35.00 a month out of my account without my knowledge. When I rang them up, they were so unhelpful. They told me that I signed up for a VIP membership which I can't remember doing and that I had to go onto my account between the 1st and 5th of every month and either choose some shoes or skip. If I failed to do that, they would still charge me and that the money would then be changed to Justfab credits on my account. I have been on my account and have no credits, so this company has taken £140.00 for my bank account and have gave me nothing in return. I find this to be a rip off scheme and will be contacting my bank and seeking legal advice on this matter.

I purchased 2 pairs of boots and they looked nothing like the pictures. I was very displeased, they didn't even hold shape around my calves and were loose and thin. I forgot to cancel my account and was charged for a couple months fees for the vip membership. I used the credits and purchased 2 pairs of sandals, one was ok, but still poorly made, two stones fell off after the second wear and the others once again looked cheap. I would just stay away from anything that's supposed to look like leather. Maybe the pumps and other shoes made of other materials are ok, but overall I was displeased and will not be purchasing anything from Justfab in the future.

I placed an order for a pair of boots on Oct. 6th. Over a week later, it was still PENDING. I had to call "customer service" to inquire as to what's going on. I wasted 30+ min. waiting & holding. Finally got an agent on the line. She apologized & confirmed that YES, my order is pending...as in NOT SHIPPED, actually not even processed! At this rate, I'd receive the boots 3 weeks after placing an order? The agent advised she'll rush the shipping. Soon as order is fulfilled, her supervisor will send it out via expedited shipping to make up for this silly delay. Well - my order finally shipped (10 days after order placed). I just tracked the shipping thru Fed-Ex...and absolutely NO PART OF THIS ORDER is upgraded to rush shipping, not even priority - just regular standard economy. I'm looking forward to canceling my JustFab account the SECOND I receive my first order. Shame. Cool concept - but they clearly can't handle the volume of their business.

I'm kind of a shoe snob so I don't often like the shoes that they have. The quality of their stuff is poor and they make money off of auto-billing you every month if you don't login to cancel. Been a member for a few years but mainly because they make it so incredibly difficult to un-signup. I would have cancelled years ago if they made it any easier to cancel. It's just really difficult.

I signed up for JustFab 2 months ago and was aware of the $39.95 every month. However I lost my job and was no longer able to continue the membership. I called to cancel and spoke to Roxanna in the customer service department. After her trying to talk me into keeping the membership for 10 minutes, she finally told me she was canceling my account. When I asked if I would still be able to use my credit that I was charged to purchase something, she told me yes but I would have to pay for shipping and also all the prices would go up so nothing would be available for $39.95 anymore.

It' pretty easy to find shoe styles I like from JustFab. I liked the selection and having shoes that were kind of tailored to my likes, compared to just having to search through different shoes to find things that I would like. I've been with them probably for four or five years. I like the personalized styles that they have every month. I'm one of the VIPs so I'm able to sometimes get better prices which is cool. There have been a couple of times where I haven't been super impressed, but also have to take into account that I just paid $40 for a pair of shoes not $150. So I would say overall quality for cost is pretty good. I had an enjoyable experience with them overall.

I joined JustFab a few months ago because I thought that they had very nice products for good prices and they still do. I purchased some heels and then became a VIP member and I knew about the whole skip a month ordeal and I skipped all of my months and then I got annoyed with skipping every month so I called and asked to cancel my account. The lady on the phone just kept trying to talk me into keeping the account and I repeatedly told her no and she said she would but never actually did. And me thinking that she did cancel it I never went online for this last month to skip. And what do you know I was charged.

JustFab are USELESS!!! I have had money taken out of my account for months. I have tried on many occasions to delete my account which JustFab won’t let me do. I am now going down the road of getting them done for fraud. How this website can have 4 stars is beyond me. CRAP AND NOT RECOMMENDED.

At the beginning of 2014 I signed up with JustFab. However, come May I noticed £35 was coming out of my account in a direct payment to JustFab every month. I contacted them about this and they explained I had signed up for a VIP account, which they then cancelled and very helpfully refunded me with credits. However, a few months later I began to see it happen again. I went to my bank and asked if they could help. They said they would contact the company and try and stop the outgoing payments. They had stopped taking money from my account, until this morning when I had a 'receipt' for my payment to JustFab. I think it is absolutely awful I am being scammed this way, and I fully expect a full refund before the end of the year. JustFab have an awful customer help line. I have tried hundreds of times to get hold of them for no one to answer the phone. Sort this out please, JustFab.

As a Justfab member, I love getting new shoe selections every month. I'm an elite member and because I'm able to get a lot of points I get free shoes every now and then or whatever I choose to get, like a purse or something like that. I've been with them for a while. When I first started it was because I saw a cute pair of shoes that I wanted and I found that it was only $35.99. And then they have the different selections and I thought that was pretty cool.

I cancelled my account over the phone over a month ago. I had ordered some shoes and they were not suitable so I just wanted to send them back and cancel as I no longer wanted to use justfab. I of course, phoned to cancel as that is the only option! I had two accounts. It was extremely difficult to cancel the accounts. They really didn't want me to leave but I was adamant. They should have cancelled my accounts and given me a refund. I received an email a couple of week later saying they had credited my justfab account!!! Of course I did not want this as explained and the account shouldn't even exist anymore. When checking the accounts there are no credits. I DO NOT want anymore accounts with you. I have also been charged £35 on 09/10 when I have cancelled my accounts. I also want this credited so you now need to credit me £70.00. If I do not received this, I will take it to the financial ombudsman.

I learned about JustFab from a friend of mine. I saw her shoes and asked her where she got it from, and she told me about JustFab. I liked the shoes and I'm a shoe fanatic. Looking for shoes you want is really easy. The only thing I don't really like is you have to choose quickly within a month when they come out with the shoes. I may not purchase within the first five days, but I may purchase later on. As for the quality, there was one pair of shoes that I had to send back. But other than that, I haven't had any issues with them. The reviews are very helpful, so that gives me an idea of whether they're comfortable. I bought shoes that are a perfect match for a dress that I have. A lot of times I buy the shoes just because I like them. It has lots of inventory for the selection of items, so I just love going in there, looking and to see what’s out. It’s just great; I just love them. The designs are spectacular. It’s not the same look all the time.

I needed to purchase one pair of high heels for a special event. I was searching online when I came across a cheap pair on JustFab.com. I ordered the shoes and nowhere on the order did it say it would automatically take out 40$ a month from your card regardless if you buy something or not. I called to cancel my account and the customer service was terrible. You basically have to beg for your account to be canceled because they will go on and on about trying to get you to continue membership. DO NOT WASTE YOUR TIME ON THIS WEBSITE. NOT WORTH THE MONEY.

I did not sign up to be charged £35 every month and not get a refund. I'm only 16 and feel this is extremely unfair. They also make it extremely hard to cancel your account and return products and I'm sure it isn't legal to scam you out of money like that. I'm going to cancel my account as soon as possible as I'm utterly appalled at the site. As you can tell I'm extremely angry as I can't even afford £35 a month.

I ordered a pair of boots for what I THOUGHT was a good price at £31.20. The boots were lovely but unfortunately they didn't fit. I sent them back and awaited a refund. After several weeks no refund appeared, but I was suddenly notified by PayPal that another £35 had been taken by JustFab. I contacted JustFab immediately, who within minutes of the call had refunded the £31.20 for the boots, however refused to return the £35. The customer service lady told me, that the £35 was the VIP fee....VIP fee?! .... and that the reason I got the boots sooo cheap was because I was a VIP member. I explained to the lady that £35+£31.2 = £66.20 and that is not a cheap price, and that now I am without any boots and £35 poorer for it. Be aware, this VIP thing is not clearly explained on their website, and those boots you liked may not end up being as cheap as you thought. I am now in the middle of looking into ways of getting this back, either through PayPal or through the small claims court - which may cost me more in the long run, but I feel so annoyed I want to get this money back on principle.

So I called justfab after I noticed £35 pounds was removed from my bank 3 times. They won't give me a full refund. I decided to rise a dispute with my credit card company. It's such a scam. I have not used justfab for 5 months and then they got my credit card details from PayPal with asking me.. I will not stop at spreading this bad company.

Just had a "nice" surprise from JustFab this morning! £35 debited from my account! The whole "VIP" sign up is not clear at all!!!!!! After a 15 minute wait on the phone to cancel my account, I had to almost beg the customer service woman to cancel! I was given the run around with loads of different options and "awesome" rewards...... and told to wait until the 1st of November, and there would be an option then to cancel on an email?!... Hell NOO! I wanted my account gone, and after much persuasion It has been done, but PayPal still showing the 35 pound debit. I have also opened a resolution case. So will have to wait and see If It comes out of my bank account.

I joined JustFab because of their deal, the two for the price of one. Finding the style of shoes I want is okay. They have a lot of platform shoes, and I don't want platform shoes all the time. They also have super, super high heels and I don't know if I'd want really high heels, so I don't buy from them that often. But what I liked about being a member is that they have sales. The quality of the shoes is not that great. Most of them I ended having to throw away because the soles usually come apart, because they're glued. In fact, I have a few shoes that I've hardly even worn, but just over time sitting in the box, the sole would separate. I really don't buy too many shoes, not lately, because over time that's what would happen. But if there's a deal and I'm getting them at a super low price, then I don't really expect too much. But I like their purses and I have recommended them to people.

It's sad when a company has to trick you into signing up for a membership. I bought one pair of shoes and found a VIP membership charge of $40 the following month. I called to cancel/ask for a refund as I did not know I was signing up for this, and I got the run around. They finally canceled my membership but refused to refund me. I will be disputing the charge with my credit card company. I will never buy from them again. Way too shady!

When you enroll online for the VIP you automatically have to pay 39.99 a month regardless if you use it or not. I was told that an email 3 to 4 days prior to the 6 of the month was going to be given to me to see if I wanted to continue purchase on that month. And I didn't an email from JustFab and I was charged $39.99. I called to complain. I was told they do not give reimbursement, so basically you're just getting charged for something you do not want to buy. I cancel my subscription with them, not satisfied whatsoever.

I have been a member of JustFab for four or five years. As a member, I like the cost and free shipping, and it’s not difficult to find the style of shoes that I’m looking for. Last month I got a pair of shoes and all I had to pay was their shipping. But the quality of the product is pretty hit-or-miss. There’s a pair of gray pumps I got three years ago and I actually love them. I’ve got them fixed so many times because I love them so much. The rest of them probably haven't lasted like this. Overall, I wish their shoes were more comfortable, then I'd probably buy them every month.

Very happy about the customer service! They were very helpful in resolving the issue.

I bought a pair of shoes in 7/12/14. I just now started to wear them since I have been working and had nowhere to wear them to. I realized that they were too big, generally I wear a 10 but these were too big, there's no way to exchange them and I've worn them already :-/ My 2 other pairs fit perfectly but these run a tad big :-/ I sprained my ankle last night with these shoes. There's no way to make them work, I should have gotten the size 9 had I known this. I'm very sad. I wish I could afford to buy them in a size 9 but what would be the point of having the same shoe twice :-/

My girlfriend bought two bags for £8.75 and, to her knowledge, selected not to join the VIP Club. A month later they deducted £35 twice in one day from her bank account. She had to go to the bank to stop them taking further payments. Their call center staff insisted she had joined the club twice, despite not having sent her a single email declaring this. They tried to hide behind terms and conditions. Under my guidance, she wrote to their registered address demanding they repay the money, plus compensation for wasted time. They ignored this so she took them to the County Court, using the Money Claim Online government website.

Other than remembering to skip a month every once in a while, it's been good.

I chose JustFab because I thought their shoes were cute. I didn't know of any other shoe places and they did have a pretty good collection at the time. They apparently got a new buyer and the new buyer took the company in a very different direction and the shoes are no longer my taste or style, and their selection is no longer as good as it used to be. And the heels keep getting higher and the shoes keep getting flashier and it seems they're no longer as well rounded and as diverse. I don't use them much anymore. I have a few credits that are outstanding and until I can find some shoes to use those credits, I'm going to have to stay a member. I would like to get rid of them but I don't want to lose out on my 240 bucks or whatever it is I have worth of credits.

JustFab is full of trickery. Think you are getting a good deal? Think you've hit the jackpot for shoes? Think again. They're out for big money from customers while provided low quality products. Their "VIP Membership" states the following: "Styles from $39.95. Save up to 50% off regular retail prices. Free Shipping & Exchanges. Free shipping on all orders over $39.00. Free exchanges. JustFab Rewards Earn points to redeem for FREE stylish swag with every purchase you make"!

I recently bought a bag from Justfab which was lovely. I paid for the item through PayPal and thought that was the end of it. One month later Justfab took an authorised amount from my account. I immediately complained and said that I do not want to purchase any items from their website and want a full refund. Justfab's employees do not appear to have any customer services skills! A lady practically laughed down the phone to me when I demanded my money back. I cancelled the subscription on this call. I resorted to emailing Justfab but all I seemed to get back was standard responses!

I was very excited to order from this company because their shoes were so adorable, however my experience with them has turned me off completely. I placed an order on 10-04-14 for three pairs of shoes. On their website it states that it takes 1-2 business days to process an order, which I understand since I work in logistics. Because I placed my order on a Friday, I did not expect it to ship out until Tuesday or Wednesday at the latest. However, it did not. I called their so-called "customer service" line on Wednesday afternoon and spoke to the least helpful person I have ever encountered. I received scripted responses that didn't pertain to the questions I asked, and then she had the audacity to try to upsell me.

I had a VIP membership with Just Fab and like 95% of people was unhappy with the quality of the products I had actually brought. To top it off even though I have cancelled my membership over a month ago, £35 had still been debited from my account. It is companies like this that store your details you need to be aware of because when it comes time to pay rent and bills, you better believe you will be short because these kind of scam companies take money without consent.

I've been with JustFab for about 3 or 4 years. I'm an elite member now. I like their shoes better than Shoe Dazzle, and I've taken advantage of their buy one get one offer. I've never had a problem with any of their products. I often use the pink purse that I got from them and a pair of boots that I use for my parties.

After purchasing a pair of shoes on JustFab, after seeing an advertisement on the TV, I remember at no point seeing anything to with paying £35 a month for shoes credits. It was only a few months after when I checked my online banking to see they had taken as a direct debit £35 out of my account each month. I called to arrange a full refund as I could not afford the shoes or 'credits' and that I had not realized the direct debits were part of the service, to which I was told there was no way I could get any sort of cash re-fund and I would have to keep the credits. I felt lost and the company made me feel stupid, however I can't say I'm surprised at how many other people have been treated badly. This company is a complete SCAM and offered me no help. Not only this but I have discovered an incredibly high phone bill for calling them this month and that they also charge ridiculously high phone rates which just makes this company even better. I would like to hear from this company by someone who is willing to actually help me as I feel stuck and frankly cheated out of my money!! I do NOT recommend this company to anyone.

I never shop on JUSTFAB. However, since their great deals on shoes were popping up on every social networking site, thought might as well buy a pair for £8.75. I mean who wouldn't buy for such prices. But this is completely misleading the customers by getting them to sign-in for VIP membership account. They are totally unclear about their VIP membership account. You get signed in automatically and every month they take money off your account. It was nowhere mention on their website that I cannot have two accounts to buy shoes. Since it only mentioned about a great deal on the first purchase, I bought 2 pairs of shoes from my 2 different email addresses, one for my sister and one for me but I paid from 1 bank card.

I am satisfied with the selection and the quality of the product in the JustFab site. Some months I don't like any of the collection and some months I do but I don't have any complaints. Some of the shoes, it's surprising how durable they've been. Considering what you pay, they're not the most durable shoes but some of them I've had for years.

JustFab is absolutely wonderful! I love their products and I feel that they have some of the best customer service I have ever encountered, especially for an online business! I have had nothing but great experiences and have ordered several times. I have had to return/exchange multiple items and it was always extremely easy to do. It is unfortunate that so many are leaving reviews for the monthly $39.95 charge to your credit card. You agree to that when you sign up as a member. And once you are charged you receive credits on your account to use towards merchandise! It's not like you are being charged for nothing.

I want a full refund for the unauthorized charge on my checking account that JustFab made. I cancelled my account on the 24th of September, yet was still charged. The terms and conditions clearly say that I had to do it before the 1st of the month. I wish I could get say this to a person, but I can't get through to anyone on the phone. I've been on hold on for close to 20 minutes. I am requesting that someone immediately contacts me through email or phone to let me know how to get my account credited. I will NEVER and I repeat NEVER recommend this website to ANYONE and will let anyone I ever speak to that use this service.

I just became aware of the scam of this website after checking my bank account this morning and I discovered a charge of 39.95 from JustFab which I did not authorize. I've been calling the number listed on their website to cancel my VIP account which I just gotten not even month ago. After seeing the ad I ordered some boots which I liked and I keep getting the runaround. The call opens with a ad and then once you get to the directory it gives you another number to which I've tried and have not been able to reach a representative to delete this account. I am very frustrated. I have called several times and I have been clicked on the ad even stated for you to hang up and call the other number but the number is a 411 service that can't even reach the website directory. Stay away!!!

I've been a member of JustFab for a long time and I like the shoes and the purses a lot. I love just being able to shop online instead of having to go out to the store. I don't particularly care for shopping. I like their price; however, I have found another site that has really nice shoes and the prices are more reasonable. But I've never had a problem with them at all. The last time I bought from JustFab was the day before yesterday - a pair of boots. I absolutely love their boots. I have a whole line of their boots. I've been shopping with JustFab since 2011 and I have about 40-50 pairs of shoes. I haven't tried out their return policy on shoes that I've had for a long time. I have a couple that didn't fit but I kept them anyway.

Thank you. Reaching you through phone was very difficult but when I got through, the customer service was polite and accepted immediately to cancel my account and refund the amount. Though was frustrated of the busy phone lines but since the issue is resolved, I appreciate for the quick response.

I bought one pair of shoes not good quality a year ago. I paid by PayPal. I had a bank statement. Today went through every item - something I don't usually do. I found a payments to JustFab for £35. Looked at all my old statement. They have been stopping my every month since last September. Phoned the company. They said I agreed to it when I bought my first item. Finally they agreed to give me £175 pound back but the whole amount. I am a pensioner, cannot afford to lose my money. Discussed with the company conning people out of their money.

I had two credit card charges for $39.95 each for the Just Fab VIP program. My daughter set up the account. My name and credit card number are associated with the account as the billing information. I called to cancel the VIP program and was told that because my daughter is 18, she is required to call. I reached her at college and asked her to call, they sweet-talked her into keeping the account! And she was too embarrassed to keep calling back. I called again and finally reached an agent who allowed me to cancel the account. This took 45 minutes.

Like many people, I was not aware of the monthly charge for being a VIP member. I DEMAND A FULL REFUND. I DO NOT WANT JUSTFAB CREDIT. I had called JustFab and after waiting for about 20 minutes, an associate picked up only to tell me that a full refund could not be done. She told me into buying another item with the 39.95 that was charged onto my account. I WANT A FULL REFUND ONTO MY CARD. I do not need to explain myself further. I am extremely disappointed with this company.

the type of shoes that I like and they can create a wardrobe for me, that would be nice. What I love about being a member is that it allows me to get my collections earlier. And also the VIP status gets sales and other stuff like that.

I am a member of Fabletics and FabKids. I have had zero issues. The quality of the products is really good for the price. I am only writing this because I find it annoying when people refuse to take responsibility and read figure out what they are signing up for, it is annoying. It is very clear in the instructions for all the FAB websites that the reduced price is based upon membership. This is a user error, not a FAB error.

After speaking with a JustFab representative, we were able to get two months of fees refunded and the account cancelled. I must say that the resolution was expedient and an email was sent to me confirming the refund.

I'm only giving it one star because you have to give it some type of rating. JustFab is nowhere near worth the trouble. Angry isn't even the word to describe emotions right now. I got a pair of shoes because they had a good deal and I then became a VIP soon after, but the prices became ridiculous to me and I just have many other things to pay off, rather than get $40 dollar shoes every month. I began to get annoyed by having to skip every month, so I went to delete my account, to see that you have to call to do it. I tried, but the service was horrible. Remind you, this was at least 5 months ago.

I had to get a new Debit Card number because of a fraudulent transaction. After I received my new card, I did not enter the information into the JustFab website. I noticed this morning that I was charged $39.95 for the month AND my bank had an overdraft fee because I didn't have enough money. I did not want this charge from JustFab and I did not authorize JustFab to have my new Debit Card number. I am extremely frustrated and fed up with JustFab. I will no longer recommend JustFab to anyone.

I have just received an email from Paypal stating that a payment of £35 has been sent to JustFab. I was at first extremely confused as to what this could be then I realized you have charged me £35 for the last few months for a VIP membership I do not and have not ever wanted! I want to cancel my VIP membership that I was clearly conned into in the first place and I want ALL my money back that you have stolen from me. I am absolutely outraged and disgusted by this.

I have been a member of JustFab for about 5 years. They offer variety of styles and good price so that's my favorite part of being a member. They offer free points and credits. Just a month ago I bought a jacket, but my favorite purchase was a pair of jeans. The quality is fabulous and it's worth the money.

I saw these boots on this JustFab website so I became a member and decided I wanted to get them and after I ordered them I was looking at reviews and people were saying to get half a size larger. So I called their phone line they had on their site and was explaining I wanted to reorder and get a size larger but I didn't have enough to reorder the second pair right then with my first purchase still pending on my card. The lady said it was going to take 24 to 48 hours for it to actually do the cancellation and for the money to be put back on my card. And well after all the trouble I cancelled the account but I still have pictures and everything from the order, but with the lady canceling the order I should get my 46 dollars back. When I check my card balance it still just says pending!!

I purchased one shoes and they had been charging me $39.95 per month for eight months. I did not know that until I checked my bank account. I called them to refund my all money $319.6. Do you know what they say? One month refund only. I argued and they changed the word. Three months refund. Are they kidding me? Since I purchased at that website, I never visited and I will never visit. They said they will give me a credit to use as to buy shoes in that website. I DO NOT NEED YOUR CREDIT. I NEED MY MONEY BACK. I do not know why this website is still on business since they just stole my money from my bank account and asked me to buy their product with the credit they converted from my money in my bank.

I saw JustFab on the Internet and at first I thought I'd try it out but they're good quality and neat-looking. I've been a member for a little over a year now and being a member, I don't have to go to the store and buy them. I've also done the buy one get one free and a couple magazine subscriptions. Just last Sunday I bought four pairs of boots. I love all my purchases. I am extremely happy with the service and the quality.

I decided to shop at JustFab because they had boots with larger circumference in the calf. The first boot I liked was not wide calf and I chatted with an online agent who assured me that the boot would fit after giving her the measurement of my calf. I ordered them along with a purse because of a deal they had going on. I got both of them about two weeks late, and I hated the purse and surprise the boots didn't fit.

This site runs purely on the hope that people forget to 'skip the month' and they gain £35!!! I don't want to be 'VIP' and want my money back! I expect a full refund! It's ridiculous that it's impossible to cancel your account because you can't get through on the phone lines! In fact it's ridiculous that you even have to phone up to cancel your account! Every other account I've ever had you can just cancel it online! The creators of this site are just out to catch you out, awful! I expect a full refund ASAP!!!

I chose to purchase from JustFab because they were offering a company discount. There was some sort of promotion going on that allowed you to get free shoes. I'm a member for about four years and it's fairly easy to find the shoes you were looking for. I would love to just be able to search all shoes versus the given selection. I haven't purchased in so long, but I do love the shoes because they used to give samples out. My last purchase was maybe about half a year ago, and I bought a pair of wedges. I've worn them so much and they've lasted. I like their quality.

I've been trying to cancel my account for the last 3 days, been put on hold for over 30 minutes each time. This is a nightmare. The VIP is an absolute joke.

The only reason JustFab gets one star is because it won't let me post without one. These people are thieves. I bought a pair of boots from them and somehow they slam dunked me into this subscription. I called to cancel when I finally caught this charge coming through my account. They claimed they would cancel it. Today they put another fee through and overdrew me. Called my bank and am going to call an attorney. Seriously a class action lawsuit is called for here. I want my money back JustFab!!! I didn't agree to just give you $40 a month. The fact that you hide this agreement in the verbiage on your site is criminal.

JustFab had some cute shoes that I absolutely wanted so I started purchasing from them. It's relatively simple to find the style I'm looking for. I started buying from them even before Kimora Lee got involved with them. Their products are pretty good. My very first purchase was one of my favorite shoes and I wore them out completely. I also had a couple of wedges that I love that I also wore out completely. And when you wear out your favorite pair, it's hard to replace it.

I have tried calling multiple times and have been put on hold and never even been able to talk to anyone. This company claims have 24/7 service but what they don't say is that they have no one answering the phones. I want to cancel my membership now! Contact me back immediately and cancel it!

It's pretty easy to find the style of shoes you want at JustFab. The only thing that I have a hard time finding are the black pumps. Nothing too crazy, it just seems like most of them have flat ones. But other than that, I love all the shoes I have. I like their quality. My favorite so far is a pair of green--I thought they were black and when I got them in the mail, I was like, "Oh my God, they're green, gross!" Then I tried them on, oh... They're my favorite shoes. I love JustFab. My last purchase was a pair of knee boots with zipper on the back. I'm certainly gonna buy more shoes. I also really like how you get points, because I was able to get a free pair of shoes from all the other shoes that I got points on. That was pretty cool.

I bought two pairs of shoes from JustFab some months ago now, and didn't realise that they charged my debit card every month for £35 because I was now a 'VIP' member. This was resolved and I got a refund that month. About 3 months later I was charged again (I had remembered to skip the other months) and was on the phone for near 40 minutes discussing it with an emotionless American woman who had trouble understanding that I wanted a refund for this amount as I couldn't pay my rent without it. She said that as a 'gesture of goodwill' because she could see I had skipped the other months, I would get a full refund this time but it would be the last time. I also requested to then close my account but she claimed she couldn't give me the refund if I wanted to close my account.

I have been a member with JustFab for four years. They have cute shoes, good prices and free shipping. If there's a month that I decide I don't want to purchase something, it's easy. I go in, click I don't want it and I'm done with it. It's not difficult to choose what I want and get the order. And if it doesn't work, I can easily exchange it or just have a credit put on the account. That's what I like. The quality of the items are good and always cute. The only thing that I wish they had more of would be shoes with a medium heel because a lot of their heels are 4 to 5 inches and I can't do a 5-inch heel next to my husband. So it's either they have like that or they have kind of a flat and a few that are like a sort of heel that are only like 3 inches or 2 inches, but there's not many, and I don't wear flats as much. Overall for me, it's been a good experience and customer service is awesome.

I first heard about JustFab online. I like to order stuff online. My favorite part about being a member is just the convenience of ordering. Initially, they had a sale, buy one get one free. Buy two for $39 or something. My favorite so far was a couple of pairs of boots. But it’s been a while since I made my last purchase. I've had some lifestyle changes. But overall I just like the convenience of it and the styles of the shoes. I really like everything I've purchased so far.

I really love your shoes, and I think you should offer more sizes selections. I'm size 5 but I still get shoes from you. I think if you had 5 or 4/ you will sell more because short people is always getting high heels to look a bit tall. I'm 5 feet tall men and really love your shoes. I wish you offer smaller size. p.s. I love your shoes.

I first heard about JustFab online. I got some stuff from another fashion website, but didn’t really like what I got. Then, I got some stuff from JustFab and they were a lot nicer. It was very easy looking for the shoe styles I like on JustFab. The styles are more modern and there’s a lot of variety. I’m eclectic so I don’t like being pigeonholed into just one type of shoe. It was nice that on JustFab, I could choose from different categories.

I decided to give JustFab a try because it seemed like a good deal. They had selections that I liked and finding the shoes I want has been easy. And I like their point system. You get points in everything you do, then make selection to redeem your points. There's always different selections you can choose from. You can personalize it yourself as much as you like. I love how it only comes to actually what you choose, not what they want you to look at. I also took advantage of their "buy one, get one." The quality of their shoes is really good. I shipped back the ones that had a mark on them or just wasn't up to par and they sent me another pairs and they were pretty good. My favorite purchase was a studded clutch and I really love it. My only concern is regarding an order that was supposedly delivered to me but I never received it. But I already sent them an email.

I'm in business so I like to find shoes that are fashionable but also have different styles. However I live out in the country so we don't have a lot of places to go shopping. So online shopping through JustFab is easier for me. I've been with them for probably three years now. Did take a break because I accumulated a lot of shoes but I recently rejoined.

You can order so many things from JustFab and they're so cheap and they're good quality too. I liked the shoes and their bags and it's pretty much very easy to look for styles I like. I love the boots I ordered some time ago and also the bag with zippers. I like it very much. I use that like every single day until it was worn out. They have also sent me free items like shoes, watch which my mother like and a magazine subscription.

I've been trying to contact this company for 3 days to no avail... I'm left on hold for over an hour and for this company being open 24 hrs they don't answer phones. I find this very unprofessional. Emails even go unanswered... I warn everyone to really think about doing business with these people.

JustFab is okay so far. It was introduced to me by my sister and I joined just to be different. I am a member for over a year now and it's been easy looking for the style of shoes I want. Being a member, I can pick what I want - whenever I want to. I purchased some heels about 2 or 3 months ago as they are my favorite.

My daughter bought 2 pairs of boots at your online store and created an account. Without reading all those bottom pages link, she didn't know that her account would be automatically been changed to a VIP membership and that it will cost 39.95$ on MY credit card, each month. I would like you to close her account and give me my money back. You do not have the right to abuse the people who are interested by your products. A fast reply and refund is needed.

If I could give less than one star I would. I saw an advert for it on the telly so I checked out the website (never actually seeing anything about VIP or paying £35) and bought a pair of boots for 17.50. They arrived and didn't fit (they seem to think that all women have legs the size of twigs) but I wasn't fazed. I just figured I'd sell the boots and not shop there again. I managed to sell the boots (at a loss) but was surprised to see I was going to be charged 35 pounds. I rang up - costing my phone contract an enormous amount due to the fact they are American based - and spoke to a lady who I could tell was reading word for word from a script - no individual customer service. I told her I was unhappy and she said she was unable to refund the money. I said I wanted to cancel - she talked me into staying. I agreed to stay until my new items had arrived (I had one 'credit' to use up).

I’ve been a member of JustFab since the very beginning. There were a couple of other shoe-type companies to choose from at the time, but I liked the style of the shoes and bags at Justfab and liked the idea of having a personalized styling. And JustFab was one of the first to really do that.

This is a typical site where you can pay a monthly fee in order to get a one-price-fits-all type of deal. Started out on the website hopeful, found a cute top and pair of boots. They remind you each month that you have four days to skip payment, and if you don't, you're automatically charged. After a couple months of skipping the payments, I decided that the selection was boring and I didn't want to bother with the VIP subscription anymore, in case I accidentally forgot to skip and was charged.

So I placed an order 3 weeks ago and the entire time my order simply said "pending". I emailed awhile ago asking about this and they said to call in. I finally had some time to call last night to talk to someone, and was very displeased with how everything went. For starters, the entire issue as was explained to me was that half my order had sold out to other people, even though I had placed my order and paid for it in full, and got a confirmation email saying that the order WILL be shipped in 0-2 business days. She explained to me that if an item has "Limited quantity" then it can happen that it sells out EVEN AFTER my order is placed, PAID FOR, and confirmed.

The collection on this website wrt quality and styles is absolutely hideous... Used this website for the first time and ordered 2 pairs of boots... Absolutely different from what they show in the pictures... Ugly style and quality was average... They claim free returns but I was charged $5.95 per boot to just return. So I paid $12 to just try the shoes... which other store does that??? When I called the customer service, they said - "You agreed to the terms and conditions". My suggestion - stay away from this website... They make money just by defrauding people... Read the other reviews too and you'll know I'm right.

I want to express my concern about this website and what they do to steal money from you. Bought shoes half price and then as many other people complaints I became a VIP member!!! I did not sign for it and these thieves started charging my bank account £35.00 monthly. Anger and frustration is what makes people never ever return to this company to buy a single thing. This has never happened to me before and this method of taking people's money should be eradicated as it's not gonna work. The company should spend more money in advertising, etc instead of stealing people's money from their accounts to make their lives. I am totally against of this procedure and I am seriously unsatisfied with the way JustFab proceed. I will never ever again buy anything else from this website and I will make sure nobody I know does. If this is what the company is looking for, then well done. You stole me $70.00 pounds but I will make sure you lose double than that. This is just courageous that some companies still do this kind of thing. I will definitely make sure people know what they are getting themselves into before signing in this horrible/terrible website.

I ordered once from this company. The shoes were horrible and I called to cancel but they somehow sweet talked me into not cancelling. I said to myself I'll give them another try so I did but honestly I would find myself skipping each month - nothing caught my eyes. After several skippings I decided to cancel around August, so from what I thought it had worked because I had no more "skip" button. 2 months later now (Sept 29), I called my credit card company and review my recent transactions that I hadn't had time to review and they inform me "Just Fab" has charged me for 2 months. I call JustFab to work things out and I get the rudest person ever who doesn't help me at all and tells me I can't get my money back :( because I never "cancelled". I am going to dispute this with my credit card company but it's disgusting they do this. Not to mention the card I had on file had been cancelled back in August but somehow they were able to charge me to my NEW card which I still have yet to find out how that happened. I can't wait to get this fixed. My bank is good but it's sad it comes off their pocket and JUSTFAB keep 80 dollars for nothing. I never got shoes. GROSS WEBSITE - STAY AWAY.

I've been a member for 5 years now. I first heard about Justfab through a friend, after I saw her shoes and purses. They were really cute! That's my favorite part about being a member, the products. I've had a few items that I did not like the quality but generally they are good. Last purchase I made was six months ago. Bought a pair of shoes. Since becoming a member, I used to do the surveys, where you do the surveys and you get a free item. But they don’t do that anymore. A lot of times it’s "buy one, get one", 50% off, or that kind of thing.

Hi Clarisse:

I chose to purchase from JustFab because of their designs. I've been a member for a year and I like their prices. Last month I got booties. They're excellent, comfortable and nice.

I've been a member of JustFab a couple of years now. I like the selection and the price point for the selection. I've continuously ordered and been really happy with the product (there’s booties that I got last year that I still continuously wear). It's really easy, user-friendly, good selection, for affordable prices... If for any reason in terms of quality or the fit didn't work, I would send them back. But I've probably have a good handful of pairs of shoes from there so I've been really happy with them. I've also been able to take advantage of a couple of two for one deals.

I initially signed up with JustFab because I wanted to have access to different styles of shoes. I'm in to shoes and different styles, and so that was something interesting to me. So far the quality the items I've bought is aligned with the price. Most of what I bought are not intended for long-term use but they're good for the most part.

I’ve been a member of JustFab for the last five years. I love shoes, and it’s pretty easy looking for shoes on their site-- there’s generally a style that I like on there. I like the variety available and the quality of the items is great. My last purchase was a purse, and that was a couple of months ago.

Thank you Justfab for responding that fast to my complain and beyond it, for solving my problem completely. Today I realized checking my bank account that my money is refunded. I really appreciate this and the justice..

I had seen ads for JustFab online. I liked their merchandise, especially the bags and shoes that they have, their prices and their system for how you get monthly selections. So, I decided to become a member and have been a member for three years now. The best thing about being a member is I have somebody who goes through their merchandise and recommends stuff that I might like. Being an elite member, I also like that I get to see the new selections each month a little bit earlier. I feel that the quality of the items I’ve purchased are pretty good for the price. There have been a couple times that they haven’t been the best, but they were willing to exchange them for different items for me.

I am so angry and frustrated with this company and I am urging everyone to stay away. I have purchased shoes from them and had to send them back as I didn't like them. I asked for a refund and I was given it. I then became a VIP member all of a sudden. I noticed from my bank account that I had been being charged £35 monthly by them and I had rung them about this. However, I asked them to stop my membership as I don't want to be charged monthly but they talked me out of it and said I can avoid it by clicking on skip for the month. So every month I did skip till for some odd reason I have not been able to see the SKIP button anymore so I thought they have already opted me out of the VIP membership as I don't buy anyway. Then found out that they still been charging me!!!

Last month I was taken in by a Facebook advert for JustFab. My boots arrived, they were worth the £17.50 I paid for them so was happy. I certainly wouldn't have paid the full price of £49.99. This month, to my horror, I discovered that JustFab had taken £35 from my account. I was very surprised as I didn't tick any boxes signing up to this and I certainly hadn't seen anything on the website about it. I checked my email and found that I had received one from them that day saying money would be taken out of my account, but I could stop this by deactivating my VIP membership by the 5th September. Sadly this email was not sent until the 15th September, a full 10 days after the cancellation date!

I like the shoes at JustFab because they seem like a good deal. I've been a member for two or three years and I like that I get to buy shoes all the time I want to, and they've been really good shoes.

I received a pair of terrible quality shoes. I sent them back and asked for my account to be cancelled, which I was assured it was. £70 later, I called to ask them why my money was still being taken and they told me my account had never been cancelled! Told me I had to write in via post to ask for a refund, which I did and they told me I had to phone! Have just got off the phone in tears after horrendous customer service in which I was refused a refund and told to open a dispute with my bank and in which it was implied that I was an idiot for joining! Absolutely appalling customer service - and, from what I can see from reviews below, mostly lies!

I’m a fan of Kimora Lee Simmons. So when I saw her in a JustFab commercial, I decided to become a member. I’ve been a member for four years, but I did cancel and re-start a number of times. I remember the first pair of boots I got. They were a suede gray pair. Now, I like the JustFab purses more than I like their shoes. I’m a little bit of a shopaholic, and most of the things that are out there, like a Birkin bag from Hermes or a Celine bag, I can’t afford. The JustFab bags look so identical to them. They always have something new and trendy. I can go and get them for $39.95 without a problem.

I called them and tried to cancel my account since I couldn't afford JustFab anymore and I waited over an hour. When they did get to me they were so persistent in keeping me but I just said maybe later when I get a new job. But still they didn't want to cancel my account!

I chose to purchase from JustFab because of their styles and cost effective. I've been a member for two years now and I like that there is a big selection to choose from. However, it's getting a little harder ‘cause I’m not wearing as many high heels anymore. They don’t have as much selection in a lower heel. About three months ago, I got two pairs of boots and a bag. I also had the two for one boots, and sometimes I'll get the buy one thing and get something sale price for $10. My favorite pair is the boots which were wide leg like calf. They're so comfortable. JustFab's quality is fine for a fake leather.

I chose to purchase from JustFab because I like their products. I liked the option to return and exchange sizes. They had different things that you can't find in the stores although sometimes it's a little harder to find the shoes I am looking for and sometimes the website freezes or it's hard to scroll down or see everything on one page. It's a little difficult but not too bad. I've been a member for at least a year and being a member I am able to see styles that other people don't see in stores, like the exclusivity of options. The quality of their products is good. I have this hot pink purse with a wooden triangle handle and pair of wedges that have brown, leopard straps. They are my favorite purchase.

Do not order boots from JustFab!! I ordered two pairs and I was very excited for them to arrive. I was very disappointed to find out they did not look anything like the pictures. The quality was horrible!! I called to return them and they wouldn't let me because I was not a VIP member so I asked if I could get store credit. They kept saying because I was not a VIP member I couldn't do it. This was horrible because I would never wear these boots out in public. They reeked of formaldehyde! Poor Quality!

I liked the fact that every pair of shoes at JustFab is pretty much the same cost, and I thought it's interesting. You don't have to purchase something if you don't see something you like, they could just go back and come up with some new styles for you. That was such a cool concept. I've been a member for at least two years now and I like the excitement of getting the email that my boutique is ready, that I get to go in and see what they have picked, but it's also great seeing that they do different lines with different designers and stuff. I've been pretty happy with them. I do wish the shoes were a little better padded so that you can wear them for longer periods of time. Other than that, the styling is really cute, they've all held up, so I haven't had any fall apart on me, which is great. I purchased a pair of boots that I wish I had purchased in every single color when they were available, because I’m in love with my gray boots. Every winter, I’m so excited when I get to bring them out, and I love them – I wouldn’t wear anything else. I put JustFab on Facebook and I've had a lot of friends join because of my post. My sister joined, I have a couple of girlfriends join, so I tell everyone about JustFab.

Thank you JustFab for your promo response to my complaint. I received the money back into my account this morning.

I purchased a pair of shoes back in March with my partner's card. Then for the next two months they took £70 out. He contacted them and got a refund. I then made another purchase and then for 5 months they have taken out £175. I've emailed and tried to call but no response. I am livid. The WORST company I have ever purchased from.

We bought a pair of nights at half price of £17.50 which we thought was a good deal back on November 2013. I noticed this morning they have automatically signed me up without even telling me and charged me £35 a month for the last 10 months!!!! I've been on the phone for over 2 hours to them in total and been cut off twice for them to give me half and said I have to spend the rest on shoes! What a joke that is! Ridiculous, apparently it's impossible for them to refund me the full amount which I find hard to believe since she refunded the half in matter of seconds! I'm very, very frustrated and angry with this company and advise everyone to stay away!

Three years ago, I saw an ad online for JustFab and signed on looking at different things on the site and found a pair that I liked to order. And I've been a member since. I like that I have the option to skip each month and go on and order as I please. It's not a 100% commitment. In the past I've done the buy one, get one frees and just this past month I got in the mail an extra 30% off my order, so I got two pairs with that. About two or three weeks ago, I ordered two pairs of boots. I've not had any problems with any of the products and I've ordered flats, heels and boots. I have a lot of boots that I really like and some that I've kind of beat to the ground in the last three years as I wear them constantly because they're one of my favorites.