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JustFab Reviews

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About JustFab

JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.

Visit www.justfab.com
Pros
  • Special first-purchase discount
  • Free shipping for VIP members
  • Personalized style quiz
  • Discounts for VIP members
Cons
  • Must pause to avoid monthly charge
  • Credits do not apply to sale items

JustFab Reviews

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    3 featured reviews
    How do I know I can trust these reviews about JustFab.com?
    • 4,943,040 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 36 Reviews 5030 - 5180
    Verified purchase

    Reviewed Jan. 10, 2016

    It was Christmas and I needed a gift idea so I checked out JustFab. They have good quality items and I was satisfied with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Michael,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 10, 2016

    I would definitely recommend JustFab. I like everything that I’ve bought from them. The delivery was quick. The sizes were true to 5, and I was very happy about that. It’d be nice if they had more in stock but there’s not much I could do about that or they could do about that. Other than that, I’m really happy with everything.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ruth,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Jan. 9, 2016

    I chose to buy shoes from JustFab because of their price. It was also easy finding the styles I wanted from their selection and my favorite purchase is a pair of boots that I got. I also liked the option to skip each month. I was a member for six months however, four or five months ago I ordered some wedge shoes and they didn't get delivered to me. JustFab was out of them by that time so I cancelled my membership then.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Christina,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Jan. 9, 2016

    My style expert gave a really good selection that appealed to me. Last November, I bought pumps from JustFab and I liked that one of the pumps is pink. Also, they have good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Johanna,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Jan. 9, 2016

    JustFab has some cute shoes and I love them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jessica,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Jan. 8, 2016

    I've shopped at JustFab for the last two years now and it's always been great. At first I just want to try the product out. Looking for a style or item was very, very easy and my favorite thing about being a member is the perks of the points. I'm collecting all my points all together for something really, really big for upcoming birthday on February so I hadn't really been using them and I like the fact that I get extra points when I do the reviews. The selections given by the style expert are really very helpful and definitely nice. Also, the quality of the items is really good. There's been only one purse that I purchased that the strap broke but it's only one incident out of countless things that I've had. My favorite purchase so far is the shoes that had been stolen out of the trunk of my car and that issue is still hot. Finally, the only thing that I could say for more than myself would be that they should give us a couple of days more grace period.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jasmyne,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 8, 2016

    The first time I had to contact customer service was for a wrong size. Woman I spoke with was friendly and resolved the issue quickly. Just now I had to call because my skip for the month didn't go through and I was charged. Again the customer service was very friendly and quick in resolving the issue. Very pleased with the quality of the product and quality of service.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Melanie,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Jan. 8, 2016

    I had heard of JustFab from a friend of mine at work. I like their shoes, and it was easy to find items I was looking for. My most favorite thing about being a member is the prices, though I don't think I have gotten a special offer. They had fuzzies for $20, but when I applied what they took out of my account that month, it took the promotion code away. My last purchase was this month and I bought another pair of boots. They're Landry boots and they're good quality to me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Betty,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Customer ServicePrice

    Reviewed Jan. 7, 2016

    I was new to shopping online and ran into JustFab. The prices of the product drew me in and I ordered a couple of things. To be more precise I ordered from this website about 2 times and I received an email congratulating to becoming a VIP member. Months go by and I didn't order one single item and I see my credit card summary wondering why I still have a balance on months after. JustFab was charging me $54 every month. I had no idea as to why they would charge me as it just says JustFab on it.

    I called JustFab in the middle of December and the automated system say they are on holiday. What company goes on a holiday in the middle of the December before the holidays start! I called my credit card customer service department to get to the bottom of this and they give me the same number to call because the charge says it was for membership and see if it can be resolved before they file an investigation. I call them again and the representative tells me I can go online and redeem the points (which is given when you don't buy anything online for that month) and that I won't be charged anything for it. So again, 1 point = $54, that is what I was told.

    I go online, I chose some stuff and total it up and it does not even come close to what I was charged from spring until the end of that year. On top of that I had to pay $32 for that order. I called them again and demand for my account to be canceled and my money back. They said they did cancel it and that I will receive an email confirming the canceling and reimbursement. We'll see in one month's time if they try to steal money from me again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kerishma,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Contract & Terms

    Reviewed Jan. 7, 2016

    I am absolutely fuming with this company. Decided on buying a pair of boots as I saw the company advertised on TV. Does not say anything about entering a subscription 'contract'. I DID NOT SIGN UP TO VIP. I have had 70 pounds unknowingly taken out of my account and it is lucky I had just so happened to check my bank today to find a 'pending transaction' of £35. Have now cancelled my account. I beg anyone of you who are considering joining up. DON'T! Happy enough to take money off of their customers without knowledge and aren't so happy to refund me the WHOLE amount just because their manager can't do his job right!

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Online & AppEase of Use

    Reviewed Jan. 7, 2016

    My favorite thing about being a JustFab member is definitely the discount. Also, I wear a size 12 so not always does everyone have my shoe size but they do. My first purchase from them was discounted pretty well where I paid $15 for a pair of shoes. And, I purchased a pair of boots from them last November. It's pretty easy to find the styles I'm looking for especially around Christmas where it's hectic and I feel good about the selections given by my style expert. Their website is easy to navigate so I find it really easy to work with them. I like the quality of my purchases because they've held up very well.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jena,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Jan. 7, 2016

    The boots I bought from JustFab took 2 weeks to arrive and fell apart in 2 weeks as well. Then they took my money even though I skipped the month and won't give it back. So I've cancelled. I'm writing to their complaints dept in London. I'm also writing a letter of complaint to UK trading standards and I intend to leave an honest but totally negative review for their site on every review site I can find. People should be aware.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Natalie,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Jan. 7, 2016

    I've been a JustFab member for a month already and I like that I can just select the styles. I just go through the kinds because I don't like the ones that my style expert refer to me. If you buy one, you can get the second pair - that was reasonable. The latest that I bought was a pair of booties. I haven't worn them yet, but the quality's nice and I like them. The only problem I had was finding my size. I just wish they had more a nine, wide calf. It's kind of popular and so I guess they were out of a lot of them. Also, I had to constantly remind myself if I’m not gonna buy anything that month, I have to skip, and I’m not too fond of that.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Latasha,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 6, 2016

    I've been shopping and decided to give JustFab a try. I've been a member for a couple of months now and it's been easy finding styles and items from them. I've ordered a couple of things and I like that they come quickly at my door. However, I'll be doing my first return with them. A few days ago, I received my recent purchase which were two pairs of heels and a pair of flat sandals. The quality is a little on the cheap side, though. It's more plastic than leather.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Christie,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Jan. 5, 2016

    I decided to purchase from JustFab because of their $10 bootie promotion. I was a member for four months. I love that I don’t have to pay shipping or anything extra and I can just pick an item and it shows up. The selection given to me wasn’t always exactly what I needed. But If I look into the tabs for shoes, I could find whatever I need pretty easily. I bought a pair of brown suede booties and they're probably my favorite. My last purchase was when I bought a pair of snow boots in November. The quality is great for the prices.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Emily,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Customer ServicePriceStaff

    Reviewed Jan. 5, 2016

    SUMMER 2015. I had two accounts associated with my name according to the customer service representative. I called about the suspicious activity that recently made its way to my bank statement. After explaining to the agent that I had no idea why I was charged this she assured me she would cancel my account due to being fraud. She urged me to call my bank to file a claim, I did as I was told. However, my bank informed me that my account would have to be frozen being that fraudulent activity was involved, I immediately declined. Only because a total of $1.92 was taken out of my account, .96 cents for each item.

    I had a paycheck coming the next day and I wanted access to my money now. I was content with my decision, the account was canceled I had only lost $1.92.

    The next couple of months went by and I did not receive any new Just fab charges on my account. I thought everything was fine I trusted the customer service agent that my account was canceled.

    FAST FORWARD TO JANUARY 2016. I logged into my account only to realize that my balance was -653.23. That's right NEGATIVE 653.23. In a frantic state, I immediately checked to see what could have of overdraft my account, to my surprise it was Justfab. I called JustFab to make light of the situation. The agent told me I had two accounts associated with my card and she didn't understand why I had received so many charges. I explained the back story, she told me to call my bank. She also didn't understand why the money was deducted on 12/28/15. Not the 5th like what their ad states, it was deducted on the 28th of the month. I was also told that the membership credits would just sit in those accounts and be useless because they could not provide me with the email address associated with the account.

    Not that I wanted to shop with them, it just seems the my 39.95 would be a complete waste, it's not like it was already used or something. I don't know what's going on with this company. It seems like multiple people aren't getting their accounts when they say it's being cancelled. Oh yeah I am unable to provide an account number because they were not able disclose any information about the purchases made. Remember to check your statements thoroughly. Be careful even when they say your account is canceled, still call your bank and ask for a different debit card with different numbers or even file a claim. They just might charge your card months later for an obscene amount. I filed a claim with my bank and my money will be refunded, it just sucks that I had to go through so much trouble. Shame on you JustFab.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 5, 2016

    I am very impressed with the quality of the items from JustFab and my best purchase from them was the Ankara shoes. I like the selection given by the style expert but, sometimes, the product that I'm interested in is no longer offered, so I go on the wait list but I never get it. They changed the system lately and it's been a call, ship, and online with them. I do wish we could go back to the old system because it was easy to maneuver the old website.

    Also, I used to look forward to accumulating my points and then, at the end of the day, I could exchange it for another free pair of shoe. But now I don't have that. I could go to a store instead of shopping online and buy the same shoe, so, why bother? I signed up with them because of the price point of the products and it was an incentive that kept me coming back. Right now, I can still accumulate points and select things that they give me but half of the time, I don't need those things. So, it's, "What are we doing with the points? It doesn't even make sense."

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Franklina,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    JustFab Member Services

    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 5, 2016

    I bought one pair of shoes off this site. They were advertised as 'on sale' and as a student wanting a nice pair of shoes I foolishly went for it. Never wore them as they were un-wearable. The heel was so tiny you literally could not balance in them. Then the stealing begins, each month of the unwanted VIP membership program taking 35. All it literally does is show you a pair of shoes and a handbag. I called up after seeing that around 115 had been going to this company. Had a very rude woman tell me I was not going to get anything back. I held my ground enough to get the manager (equally as rude) tell me she would allow a 35 refund 'out of goodwill'. This is wrong. This is not goodwill. This is my money being taken. So they still hold 70 of my money. If I want to use said money it would be only through buying their products through the phone. Avoid this company like the plague.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Louise,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Jan. 5, 2016

    JustFab sells 2 for 39.95 but I cancelled my membership because they took too long for me to receive my item. When I cancelled my membership, they still went and took money out. I wouldn't go back and shop with them again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Priscilla,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer Service

    Reviewed Jan. 5, 2016

    On my first purchase, JustFab had the 75% off for Thanksgiving. So I was able to find some boots for $10, which was awesome. It was the reason I really got into purchasing from them. Then on a second offer, I was able to buy two shoes for $15 or something. I haven’t found any issues with JustFab so far. But I had to return two of the three shoes I bought because I needed a wider calf. Customer service was super easy to do the exchange. One of the shoes is on their way back, but I haven’t got the second one. The boots I have right now are perfectly fine. They’re flat boots to the knee.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Margie,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Jan. 4, 2016

    My experience with JustFab has been great and excellent. I've ordered several things but so far, I've only received one pair of boots and I'm enjoying them. They're good quality, comfortable and stylish. They also look the same as what they looked like online and seemed to be true to size which are both important to me. The other stuff I bought haven't come yet but they should be here soon.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sharon,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 4, 2016

    I needed boots and they were cheap at JustFab so I purchased. I haven't used them yet but they look good. I didn't know that I was a member and didn't know how it worked. Then one day I saw that I was being charged money by the company. I called and realized that they charge members 39 bucks every month. I called to cancel my membership. I would suggest that JustFab should make it clear that when someone buys something, they're going to become VIP members and this will include charges every month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Roxana,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Jan. 4, 2016

    I decided to purchase from JustFab because of their prices. I'm very satisfied with the selections the style expert gave me, I love the shoes and they fit me nicely. I've had no problems with the quality of my purchases, I like them all but my favorite are the gray high-heel boots. They are awesome.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Gwendolyn,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Jan. 3, 2016

    I love the shoes from Just Fab. I've taken advantage of the discounted shoes at $39.95 as opposed to $60 with the $80 pair of shoes. It has excellent quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Alejandra,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Jan. 3, 2016

    My favorite purchase from JustFab is my boots. The item is pictured as it is but the quality is slightly different. I would expect a little bit more but that's what you pay for -- not an overly priced shoe -- so it's okay. I like that my style expert lets me know that they have new styles available and if I don't want those styles in particular, I can go and look for others.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lisa,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Jan. 3, 2016

    I love shoes, so I decided to purchase from JustFab, and I've spent quite a bit of money. Over the past couple of years, I've gotten a few things from their special offers. I get compliments on my shoes all the time since they are cute. They also hold up quite good and the extra stuff that comes with my order, like the bag or the extra heels, are nice.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicole,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Reviewed Jan. 2, 2016

    This company charged me $39.95 for nine months after I bought a $20.00 pair of shoes that were too uncomfortable to even wear! This company steals from their customers and I cannot believe they are still in business. Robbers!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Trisha,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Factual basis uncertain
    Verified purchase

    Reviewed Jan. 2, 2016

    I became a member of JustFab about a month or two ago when I bought two pairs of boots. It was a one time courtesy purchase of two pairs for $40 for first time purchase. It took a long time to get the items to me but the quality is definitely good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Britteny,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer Service

    Reviewed Jan. 2, 2016

    My account has been on hold for over 11 days. I have contacted customer service on 4 occasions only be told the account is on hold and under review. No one can give me an answer and in the meantime I had to find this out on my own as I was emailed that my order had been shipped but had not received anything yet. They did not even bother to email me that there was an issue in the first place.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kirstin,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Jan. 2, 2016

    I'm too lazy to go shopping and JustFab was easy so I bought a pair of tall under-the-knee brown boots from them in November. In five minutes, I was able to find what I was looking for and it came with a special offer. The style expert gave good selections but I can't really tell how wide the calves are. But the quality is very good and they still stand up when I zip them up. I'm happy with them however in small print there was something about signing up for a membership. Luckily, I know this and cancelled, or else I would have had the $40 come out of my account and I would have been a little confused.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kassandra,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Jan. 2, 2016

    The items I purchased from JustFab had good quality and I like the styles of their shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Yohana,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Jan. 1, 2016

    JustFab has shoes with brands I like. I signed up to be a VIP member and have been a member since last month. Their style expert does a good job in giving selections. It is very easy to find shoes with style I'm looking for. Recently, I bought some boots and I like them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Rossalyn,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceStaff

    Reviewed Jan. 1, 2016

    I had a good experience when I was a member of JustFab. I found what I wanted in three seconds. However, I cancelled a long time ago since I just ordered one time and got the boots I liked. I've realized they were saying to charge me every month so I quit.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Chelsea,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    PriceStaff

    Reviewed Dec. 31, 2015

    A word of warning to anyone using this dreadful company. I bought a pair of boots at a seemingly great discount only to received poor quality boots that would not warrant the £35 price tag. Lesson learnt or so I thought until I found the following month that I had "paid" inadvertently a £35 member's fee for the privilege of being a VIP customer!! I hadn't read the small print close enough to realize that this was the case. I called the customer services number - Premium rate!!! and spent sometime talking to an operative who was seemingly unable to deviate from his script on what a great company it was. I insisted on removing my membership and asked for assurances that I would be charge no further amounts.

    Three times I was told membership was cancelled. I asked about getting a refund of the "credit" and was told I could have boots - I asked if there was any further cost. Again repeatedly told there was not. I thought I would get a spare pair of boots to use up the credit and ask again was there a charge? And again was told no. Repeatedly! Today I have seen that my card has been charged £32.00 for these boots. THIS IS A JOKE!!! I have since Googled this company and seen all the complaints against them including County Court Judgments - This is a Con to get money from anyone wanting a deal - BUYER BEWARE, STAY CLEAR.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jacquie,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Factual basis uncertain
    Verified purchase
    Sales & Marketing

    Reviewed Dec. 31, 2015

    I like their shoes so I bought from them. The selection given to me have been good and it's really easy to find the style of item that I like. I bought boots from them in October and so far, it's good quality. And what I like the most about being a JustFab member is their sales, for instance, I was able to get a pair of shoes for 11 bucks.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kim,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Contract & TermsPricePunctuality & Speed

    Reviewed Dec. 30, 2015

    I've only placed one order with JustFab in December and the order came quickly. However, I don't know the terms and conditions of what I've done. There's one special offer where supposedly at that particular ordering time, the boots were $10 but when I tried to order my second pair, it wasn't $10. So I had to delete my order and do it with just the one item in order to get that price. I haven't checked into any of the details yet and it's only been a couple of weeks. Nevertheless, the quality was okay and they look really attractive. In fact, I got compliments and my daughter wants to steal them. They have the comfort but they were a little more narrow than I expected. Overall, I would recommend them until I've seen any difference.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sandra,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Dec. 30, 2015

    A pair of boots for $19.95 caught my attention so I bought from JustFab. I've been a member for less than six months and it's been great and I would recommend them to a friend. They have quality shoes and I love that if I don't have money, I can always skip the month unlimited times which is convenient because if I wasn't able to do that, I would have just cancelled the membership. My favorite things about being a member are the free shipping and returns. But I don't look at the selections from the style expert since I assume they don't have what I like. I just go through the website myself.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Andrea,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Dec. 29, 2015

    JustFab has good price and it’s pretty easy finding the styles I wanted. I only did one purchase though - two boots and two purses. I really like them. I like to buy but I don’t like to have to pay to be a member. Somebody told me that it’s $30 or $49 a month, and that’s an awful lot if I’m not buying anything. Everything else is great but that’s a little steep if it’s not going to be used.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Connie,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Customer Service

    Reviewed Dec. 28, 2015

    Do not be off-put by some of the negative comments on here. I had a great experience with them. Shoe quality is average, but they fit very, very well. I was able to skip the month with no charges whenever I wanted to, and cancelling my account over the phone after a few months of using this service took less than three minutes I would say. If you want some shoes at a good price, don't be afraid to sign up.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nataliya,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    PriceStaff

    Reviewed Dec. 28, 2015

    I am very disappointed with this company, even though I "was" a valued VIP Member, I will be closing the account as soon as I am finished with this review. I did not feel that I got special "valuable" "VIP" treatment. My original issue was to find that your company was automatically withdrawing money from my account, even though I never selected to become a "Valued VIP" member, nor was there ever an option to be or not to be a "Valued" VIP member. However, seeing how I love a good deal, I decided that I would NOT close my account, that I would keep the account active, and once I had my finances reset, I would actually allow a few more withdraws so that I could enjoy the spoils and self affirm all the hard work that I will be doing in the next year.

    It has been crazy busy this holiday. After all the gifts were unwrapped, it was time to shop for myself. Oh yes, I have (2) credits of $39.95 sitting with the company JustFab! Perfect. Time to love myself, use my money and get me some nice things while getting a great price. As I proceeded to check out, again having the Amazing "Valued" VIP membership, that your company so loudly boats about, I found that I was not being given any special treatment. I had to choose between purchasing two items at FULL PRICE to be "allowed" to use "my" credits, or I could use the "card" on hand and get the holiday sales price, which anyone could quickly sign up for get the discounts, and then cancel the subscription. If being a VIP member is so great, then why is it that as a "valued" VIP member, I am not allowed to use my credits on my sale items?!

    Any other store/site, allows me to use coupons, certificates and gift cards, while getting the sale prices. If you truly have the most amazing company, best quality products and best "Valued" VIP Membership, why then do "valued" VIP members have a restriction as to how they use their "valuable" credits?! You pulled $39.95 out of my account twice, so you earned $79.90 from me. Why then can I not use "my" $79.90 how I want? As I said, I am very sorry that I will no longer be supporting your company after this incident. And I will be contacting and spreading the unfortunate news about your "valued" VIP customer satisfaction. Try being an "honorable" truly good company with great values, and honesty and integrity and understanding for your customers, instead of swindling them out of a few monthly withdraws.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Crystal,

    We apologize for any inconvenience and will use your feedback to improve our products and services. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Factual basis uncertain
    Verified purchase

    Reviewed Dec. 27, 2015

    My daughter liked her experience with JustFab and told me to check it out. I did and bought a pair of boots. I love their quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Janis,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Dec. 26, 2015

    My cousin Ann recommended JustFab to me. They were cheap so I decided to buy from them. I bought heels a couple of months ago. The style expert gave fabulous selections to me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Maria,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Verified purchase
    Sales & Marketing

    Reviewed Dec. 25, 2015

    I've been a member of JustFab for about a year and a half and now I'm going to cancel it. I build up credits with them because if I don't say that I don't want to purchase that month, then it automatically charges me, but that's fine. Also, if I paid $40 and they'll have a buy 1 then I can get something else for $20, I can't use my credit for that. But I'm spending the same amount of money I would have. I don't like how they run their sales. I would rather just not be a member so I don't get charged and if I wanted a sale, I can get it then. They have good quality items though.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jessica,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.

    Best regards,

    JustFab Member Services

    Customer ServicePriceOnline & App

    Reviewed Dec. 24, 2015

    I was living in the US over 2014 and then I got VIP in the Just Fab. Due to my ignorance I lost about 300 dollars in cheap shoes. But now, almost 2016, they didn't charge me because I was skipping every month. Once I forgot to skip the month on the website and they could not charge me because my bank account was with just 18 dollars, I stopped skipping every month because I thought they could not do anything. It is important to say that I have tried so many times to cancel my membership but as we can see in lots of review, it is almost impossible because we keep waiting and waiting talking to a robot and no deal is made to cancel after all.

    I do not know why but in November the bank lent me the rest of the money to them and now I have -207 dollars on my account. I have 1 credit on their website to buy a low quality shoes and also this amount of money to pay because my bank account went to negative. I just saw all of this mess today because as I do not live in the US anymore I wasn't checking my bank account too often. And again I am trying to call them to cancel this nightmare but the calling is never completed.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Maria,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Dec. 24, 2015

    I'm very dissatisfied with JustFab! I had ordered a pair of shoes which I like but I never knew that every month they will charge me $39.95. I would've never bought them. I would never go to them again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tamara,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Dec. 23, 2015

    JustFab is a good shopping website. They had good promo prices in their advertisement and I wanted to know what that was about so I bought from them. I didn't think it was actually real until I did the purchase. I've been their member for a couple of months now and I love that I can shop whenever I want and get the products quickly. Their style experts also give me great selections. Someone told me that JustFab's products were of bad quality, so I was a little bit skeptical before I got my product. But on getting the package I ordered, I realized that the product quality was good but could be improved.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Desola,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 23, 2015

    I liked the JustFab boots that my daughter-in-law had on, so I also purchased a pair from them, and they’re very nice. I've been a member for about a month now, and it’s very easy to find the style I was looking for. Their selections are very nice and appealing, but I haven't found anything that I might want yet.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Gwendolyn,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Dec. 22, 2015

    I've been a JustFab member for eight months. I like their style, how they put the outfits together and how they color-coordinate. They have a nice website. The deal that they give customers, $39.99 mostly, is great for anybody that's trying to put a wardrobe together and they're in a business industry. It's something that I can do every month, and like having a pay plan. I buy outfits at a great price for just that monthly fee.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Beverly,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Dec. 22, 2015

    I saw JustFab on Facebook and I thought the stuff they had were good deals. I've been a member for a couple of months now, and I like the cool brochures they give out. I've only purchased one item from them, and it was of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Morgan,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 22, 2015

    The items we purchased from JustFab were great, and my mother likes most of it. But I had to cancel her membership because she didn't want to be charged $39 every month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Brooke,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 22, 2015

    I chose to purchase from JustFab because of their pricing and what I get for my money. I've been a member going on to two years now. I do get a variety of shoes, from boots to heels for work, but not all of them I like. Also, they have some pretty good deals all the time. In fact, I got two new purses for $39.95 with no shipping and no tax. I can't find them locally and the quality is good, too. My favorite purchase so far is the tall boots. I work in the industry of real estate and they come in handy. Overall, I'd recommend them to friends.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sallie,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer Service

    Reviewed Dec. 22, 2015

    I had a bad experience with JustFab. They hacked some money out of my account and were supposed to reimburse it back in the account. I had to call and go to my bank and put it into a three-way conversation. It was too stressful and ridiculous that I had to go through all that extreme to prove that JustFab was taking money out of my account without permission and wouldn’t reimburse it. I've told them to take me out of the list that they have and to close my account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Estebania,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 21, 2015

    After seeing JustFab on Facebook, I wanted to try them out and see if there was anything that I liked, so I bought a pair of boots. I've been their member for two months now. I recently ordered two pairs of jeans to see if I like them. I also did JustFab for kids and like what they sent me for my granddaughter for Christmas. I'm hoping I like what they send me for myself as well. They've got good quality products. I haven't gotten my last order yet, but they said it's on the way. I'm just concerned about how JustFab hit my debit card if I don't buy anything per month, without me knowing about it. I wish they wouldn't do that because I don't keep a whole lot of money in that account. If I didn’t have to pay the membership fee, I would like it better.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sandra,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 21, 2015

    I like shoes and my friend told me about JustFab. I became a member because of the prices but the selections given by the style expert could've been better. The quality of the items I purchased were okay and so my overall experience with JustFab was fine.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 21, 2015

    With JustFab, you don't have to go to a store. I like the selections and their items are of very good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lekonja,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 21, 2015

    I read the reviews on the items and saw the good prices so I decided to purchase from JustFab. I like that I am able to browse at home and pick what I want to pick. I liked the pair of boots I recently bought. The quality is good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Colleen,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 20, 2015

    I've been a JustFab member for a couple of months and my favorite thing about it is the deals. The selections given by the style expert are okay but I usually find better things on my own that I like more. The overall quality of the items I've purchased is great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shelby,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Dec. 20, 2015

    With JustFab, it's cute stuff for a reasonable, cheap amount of money. Everything that I've purchased has been of nice quality, I haven't had any issues. Overall, JustFab has been just fab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Anita,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 20, 2015

    I heard about JustFab from my roommate, and now I have been a member for about a year. The first deal I got was for a pair boots which was on a buy-one-get-a-pair-free for $15. I like the deals around Christmas time. Their style experts are good and on-point, and the quality of the items I purchased were okay, except for the high-heels which broke within the second time I wore them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lauren,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 19, 2015

    After wearing the first pair of shoes I purchased from JustFab for a couple of hours, I developed some boils on my heels. That wasn't a good experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ciara,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Dec. 19, 2015

    I got a good deal from JustFab, so I ended up purchasing from them. I've been a member for a month now and so far, I like that they have different styles. Also, the quality of the items that I bought are pretty good. I would recommend JustFab to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Carolina,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Dec. 19, 2015

    I accidentally hit the wrong button and made a purchase. I called customer service over and over asap for over 2 hours and all I got was a busy signal. I need this refunded as I do not have a extra 83.00!! I have called my bank and if nothing is done I will dispute this!! I am very disappointed that they make it so easy to get something but you can't get a hold of anyone in the case of needing to cancel a transaction. I also don't want to hear it's been processed cause I called not even 2 mins later like I said over and over for hours and if someone actually answers the phone and no busy signal it would be no problem!! I pray this isn't a scam to get more money out of me or I will cancel my membership ASAP and not give up to let everyone know how this company really is!!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Monica,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 19, 2015

    I liked the deal that JustFab is having so I signed up to be a member. It has been about a month now since I joined and I've only purchased once but so far the quality is good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Hattie,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Dec. 18, 2015

    I have been a VIP member of JustFab for about a year now and I really like their low prices. The quality of products is average but it's okay for the price. I had a pretty nice experience with them overall.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Marleni,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Reliability

    Reviewed Dec. 18, 2015

    I gave JustFab a try because I saw things and I liked it. The quality of the items purchased is just okay, I wasn't that impressed. I called to cancel the membership because I'm not really happy. Every time I try to log in, the password doesn't go through and then I gotta reset it. And then I try to buy something with a debit card and it didn't go through either.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Maria,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your JustFab experience. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Dec. 18, 2015

    I absolutely love my shoes! They are the perfect fit, are great quality, and the price was right. It took a while to get here but that was because of the high volume of purchases at the time. Overall great company, extremely satisfied. JustFab, keep doing what you're doing! I definitely will buy again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Engie,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 18, 2015

    Found JustFab's Two for $40 online ad so I decided to be a member. I really like the pair of boots I have bought and they're of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Heather,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Customer ServiceStaff

    Reviewed Dec. 18, 2015

    I called earlier this week to cancel subscription. I had already selected the option to skip the month so I would not be charged the money subscription but I wanted to be safe, so I called to cancel. Customer service rep said all was cancelled, hung up. Few days passed I was charged the membership fee and a few days after that I was charged another membership fee!

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 17, 2015

    I liked what I saw at JustFab so I decided to buy their products and I became their member around the middle of last month. I love their VIP selections. Also, their products are 10 times better in quality for their price than the ones that I found in my town - even if they weren't for the VIP or first-time order price. I'm quite pleased with them, however I still got charged even if I skipped this month. I tried to contact someone about it - I have a really bad work schedule so I don't have much time to talk on the phone. But I haven't heard anything since I emailed them three days ago.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jessica,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceOnline & AppStaff

    Reviewed Dec. 17, 2015

    JustFab didn't honor the "buy one, get one free" when I initially opened up my account so I ended up buying two pairs at a regular price of $40 for two pairs of boots that time. Also, there was a particular shoe on their website that I have been trying to get and when it sold out, they never got it back in stock. Whenever they run out of a shoe, they need to replenish or re-stock especially if it's in high demand. Aside from that, so far, I haven't had any complaints or issues with delivery or shipment. Everything was intact, brand new, and in good condition. I ordered once this year because I only order around the wintertime and I like their boot collection. I had good experience and have recommended them to friends and family.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Taqueya,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 17, 2015

    I've been a member of JustFab for less than a month, and I chose them for the fact that they had such good offers, like the first time buyers offer. I can also put it on hold if I don't want to do it for one or two months. They have a good collection and some good stuff. I received the pair of boots that I bought for my daughter-in-law for Christmas, but I haven't received my pair of boots yet. Mine got delayed and it just got shipped out, and I'm not really happy about that. If they are going to delay shipping an order, they should ship it a little faster in order to make up for that delay.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kate,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 16, 2015

    I like the boots that JustFab has and have purchased some. However, they have zip and I prefer boots with wide calf that doesn't zip up. But I like the quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Cameka,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 16, 2015

    I enjoy the boots that I bought from JustFab. I decided to purchase it because of the price. The quality is good so far and they're very comfortable. I've had a great experience with them and I've already recommended them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Denise,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Dec. 16, 2015

    JustFab's prices are really good. The selections given by my style expert and the quality of the items I've bought are great. I've only recently been a member, and I like that I get a monthly update.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Marcella,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 16, 2015

    Although JustFab claims to have 24/7 customer service, they could not fulfill their promise to a paying customer like myself. I have been a customer with JustFab for a few years, making several purchases. I raved about JustFab to friends. I ordered a pair of boots and didn't realize that I hadn't updated my new address. I attempted several times to get a hold of customer service regarding the mistake. I could not get through for the life of me! A few minutes turns into 15-20 minutes every time! Once the item shipped, I knew that I couldn't intercept the package. I thought that having my mail forwarded to my new address would forward me my package, but sadly found that it would be sent back to the warehouse.

    I called customer service and they couldn't do anything about it. I spoke with the supervisor and he suggested that I call the post office to see if I could intercept the package. I guess we'll see... When you call their customer service number, you'll be greeted by Anna (a machine) and it's quite difficult to even get past her. Can't I just speak with a human being? Very, very dissatisfied customer. I immediately cancelled my subscription and asked for a full refund. Word of mouth travels fast and you better believe this mouth will be yapping away.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 16, 2015

    I needed some boots so I bought from JustFab. I saw them on Facebook and I've been their member for a month now. I got the initial two pairs for $49. I received them already and I like them, especially the brand new pair. They're good quality. The more casual pair is nice but their soles squeak. But I'm too lazy to deal with returning them. This month, I know it's going to be slow because we're having all kinds of flooding and landslide. I live in the Northwest so I expect delays, but I'm not too concerned about that. The selections by my style expert has also been good. Overall, it's been a great experience with JustFab so far.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kelly,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 15, 2015

    JustFab had good quality and a sale so I decided to purchase from them. I have already been a member for two and a half years and my favorite thing about it is the selection. Also, I'm very happy with the quality of the items that I bought from them and have actually recommended them to some friends.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Mandi,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 15, 2015

    I went online one time to see what JustFab had and I really liked a few things, so I bought them. I've always enjoyed buying from them, and I like the website. It's simple and easy to find the items that I'm looking for, and there's always different stuff to choose from. The selection from my style expert is pretty close to what I would actually wear, so I like that. I've had the first shirts that I bought for over three years and they're still in good shape. Their shipping is also great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Abbi,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Dec. 15, 2015

    I went to JustFab's website and there was a pair of shoes that I wanted. The only way to get it was to join their VIP. So I did and I've been a member for a few years now. Being one, I like the easy returns and exchanges as well as the benefits of having my own boutique. The selections by my style expert are good as well. This month I purchased a pair of thigh-high nice brown boots that are beautiful and sexy. The quality is good and I haven't had an issue with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Debora,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 14, 2015

    I liked what I saw on JustFab so I decided to purchase from them. Looking for an item wasn't hard. I like the fact that I do not have to shop. Being the VIP, I can skip the month and still have the credit in my account so I can go and get whatever I want and whenever I have the time. I also like the fast delivery. I tell the style experts what I like, the occasion I'm looking for and they regularly suggest items that appeal to me. The boots I got for church were very good and comforting. I also took advantage of the buy one get one for 19.99 last December.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nichole,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 14, 2015

    JustFab had a boots’ week deal going on a few months ago which I heard about. It's been four months now since I've been a member. I like being able to shop without having to go to the store and skip the month if I don't like anything. If I forget skipping, then I have the purchase for the next month. I love the boots and have recommended JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Dena,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Dec. 14, 2015

    I've been a member for almost two months. JustFab has good deals, nice products, and good quality boots. The selection by the style expert is great, and it was like I was with a real person. A week ago, I purchased some brown knee-high boots and they're great. Most boots I get, they make the side of my foot hurt. But this one I keep them on until I go back home. I recommend JustFab to people.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Krystal,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Customer Service

    Reviewed Dec. 14, 2015

    I just don't complain on social media. Not my thing. But I am absolutely frustrated with JustFab's membership policies. I have only kept one of 8 items I have ordered. Quality is much lower on most items than what appears pictured online. But just try to cancel your membership... Guess what? You LOSE ALL YOUR CREDITS. So you are stuck either paying another monthly fee because you hate to lose your money or you have to walk away from it. No way to cancel online. You have to call an 800 number and have someone from a call center overseas treat you in a condescending fashion. No winning with Just Fab. Don't do what I did!!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nikki,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Dec. 13, 2015

    At the beginning, I was just curious about JustFab, but I've been a member for a year now. They have a ton of selection and I don't have to go to the store to check them out. Also, the quality of their items is reasonable for the price.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kathy,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 13, 2015

    My husband told me that JustFab is nice, so I tried it. By the time I got my first JustFab, I loved it and the quality is good. That's why I ordered again. I like the boots and everything about being a member! The style makes you feel sexy and stunning.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jelica,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Dec. 13, 2015

    I've been a JustFab member for a few months now and I get to enjoy their discounts and perks. I heard about them from a friend and because of their low prices and really cute shoes, I purchased from them. Their selections are great and the quality of their items is okay, but the shoes I got broke within a couple of days of me having them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Taylor,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed Dec. 12, 2015

    I ordered two pairs of shoes from JustFab and they were good. I wear them all the time and I love their prices too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lynnette,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 12, 2015

    I'm not that into it, but I like to buy shoes whenever I buy. The quality of the shoes I got from JustFab were okay.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sarah,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 12, 2015

    JustFab has a great selection of shoes and of great quality. However, I'm not a member anymore. I cancelled after the first month because it seems like a dangerous way to spend money everyday.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Mirna,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Staff

    Reviewed Dec. 12, 2015

    I needed sandals for an event I was going to and I could never find sandals that fit properly because I have wide feet. From the comments on the sandals I saw on JustFab and actually purchased, customers were saying it came out to be wider than what normal sandals would be. Being a member, there are always good picks to choose from and they're always coming out with new styles of shoes. And there's always a chance to buy the old shoes on clearance if I want to get them before they go out. The selections given by their style expert were pretty good and they've been close to accurate. However, there are shoes that are more like the metal heel and not a lot towards the very cute shoes. I cannot walk in heels greater than three inches so I find it hard finding nice shoes that are around two to two and a half inches. Nevertheless, the quality of the items are great. I've had a couple of my friends go and look at things that I've bought.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicole,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 11, 2015

    I’m very dissatisfied with JustFab. They never have anything in my size, and everything’s always out. Even then, they won’t let me cancel my account. I got a pair of winter boots, and then a pair of long boots for myself, because they got my money and would not refund it. They still have my $10. I would not recommend them to anybody.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jenny,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Verified purchase
    Staff

    Reviewed Dec. 11, 2015

    I’m happy with my experience with JustFab. I purchased from them because of one of my friends. When I was a member there, I loved their shoes and they’re of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    HI Katherine,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Profile pic of the author.
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 11, 2015

    I have contemplated for a while if I was going to order from JustFab but was persuaded by my husband to go ahead, go for it. Well I ordered a very cute pair of boots on the 4th and paid for express shipping. I figured that okay I ordered late on a Friday they probably won't send them out until Monday that's fine. Monday the 7th came and went. I called on Tuesday and the automated lady kept giving me a run around with no answer on my shipping. Finally today after calling every day I actually was able to speak to someone. It's the 11th and I just got my tracking number and they are just now being shipped. I can see not shipping them the weekend, but come on 7 days later...This is ridiculous. I'm very unsure about if I will order again. Just hope the quality of the boots are good and don't fall apart. If not I will be canceling my account. I hope no one else has this happen to them. Next time I will not pay for express shipping.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shantelle,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Customer ServiceStaff

    Reviewed Dec. 11, 2015

    My daughter (a sophomore in college) called on 11/14/15 to cancel subscription (remember the date because it was my birthday). The JustFab representative DID NOT do their job - did NOT cancel account and conveniently did NOT log call. December came, JustFab took monthly fee out of account which left her driving 12 hrs from school to home with no money for gas. JustFab taking the money out of her account caused insufficient funds in her account and her credit union charged her $20. JustFab rep said they could only write a letter to bank letting them know it wasn't her fault but they would NOT refund the $20 the bank charged. The person I spoke to said it could take up to 24 hours to get letter because they are done in the order the request comes in. Obviously this is a "normal" practice for them that they have to do these letters in the "order they are requested!"

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lisa,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 11, 2015

    I like getting new shoes from JustFab and to always be in fashion. Their clothing and shoes selection is good and the quality of their items are excellent.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shadha,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Price

    Reviewed Dec. 11, 2015

    I like the shoes and products of JustFab, the prices seemed reasonable and I'd be able to return for free. Sometimes the selections of the style expert don’t really match with what I like. I'd go to look at the other products and it’s like “Oh, there’s definitely stuff I like for sale.” So the selections are a little interesting, hit or miss. The quality of the items vary a bit, but they’ve usually been pretty good. I’ve worn out one pair but I wore them almost every day.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Natalie,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed Dec. 11, 2015

    I purchased from JustFab because when it's the first buy, I would get two pairs of shoes for $39.99. The shoes were comfortable and I like them. I, however, canceled my membership afterwards as I'm not buying every month. Nevertheless, I had no problem with JustFab and would recommend it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Leticia,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 10, 2015

    I've been a VIP member of JustFab for years. My favorite thing about my membership is that it reminds me to look and see if there are new styles that I like or not every month. The selections given by my style expert have been fine. The quality has been great and I've recommended them to quite a few of my friends.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kathy,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    Clarisse

    Verified purchase
    Price

    Reviewed Dec. 10, 2015

    I get great shoes for a good price with JustFab. I really like using it. Recommended!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Megan,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    Clarisse

    Verified purchase
    PriceStaff

    Reviewed Dec. 10, 2015

    I have been a JustFab member for a month and I was able to get a good discount on my first item. I have VIP membership but after a while, I didn’t like how everything went back to normal pricing and I didn’t really understand it so I thought I should cancel it. I liked their selections and I loved the good overall quality of the items I purchased, but I need to quit it because I don’t have a job anymore.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Yeng,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 9, 2015

    The product I ordered from JustFab was great. Everything fits perfectly and it was easy to check out. The shipping timeframe was right on point and the communication that they sent out about the order confirmation and shipping was great. I'm satisfied with it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicole,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    Clarisse

    Customer ServicePrice

    Reviewed Dec. 9, 2015

    Ive cancelled because if you don't want to buy something from your personal shopper they charge you £35 per month, and the lady on the phone couldn't hardly understand me. Also didn't seem too impressed that I wanted to cancel.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Colette,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 9, 2015

    I love JustFab's site. I just bought some boots off of there and I love them. I love the overall quality and I looked all around the boots I've purchased and I haven’t had no problems since I had them. I want to get some more, but I haven’t had the time to go on the site and get any. I love the selections given by the style expert because they break down the selections to the type of shoes, clothes, scarf, or purse and it shows the size, length, or the way it’s shaped. I've been a member since October and my favorite thing about being a member is that the discount is $39.99 or $39.95, you can buy one, get one free, and you don’t pay the whole. Because when you’re not a member, you have to pay the whole thing. I’ll really, really recommend JustFab to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Layanna,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    I like the shoes from JustFab. The style expert's selections are good and accurate. I've bought about 10 pairs from JustFab and ShoeDazzle, which is owned by the same people and I'm satisfied.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi LaToya,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Price

    Reviewed Dec. 8, 2015

    JustFab's price was alluring and I wanted to try it out. But I did not like the boots that I got from them, so I decided not to get it. The straps that were on it made the boots look cheap.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lynn,

    We apologize for any inconvenience and will use your feedback to improve our products and services. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 8, 2015

    I thought I'd give JustFab a try so I bought from them. I tried being a member this year but didn't understand the V.I.P feature that automatically took money out of my account. Then this year, I saw something on their site that I wanted, so I tried being a member again. I wasn't that impressed with them overall. I can't visually see what I ordered and can't try it on, so my purchase didn't throw me that much. I didn't have to worry about sending the item back but I felt worried about wearing it. Furthermore, I think the quality of their products could be improved.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Michelle,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    I'd recommend JustFab to anybody. I told my sister about them and she has been a member for a year. She likes their selections and has purchased a couple of pairs of shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kandyce,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    Clarisse

    Verified purchase
    StaffProcess

    Reviewed Dec. 8, 2015

    JustFab is fabulous and I like them. It's great that I got 3 pairs of shoes for 50 dollars. The quality is good - they still look nice and don't break. I highly recommend them and tell everybody to go try JustFab. On the other hand, I didn't understand the whole process that when I joined, $39.95 is being taken out of my account every month which JustFab needs to be upfront about. That's disappointing because they did not say to me that it's a membership. Because of that, I discontinued my account. If they're upfront and give people the option whether they want to become a member or not, that would be great and that would be an excellent company for people.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Patrice,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 7, 2015

    I cancelled my membership with JustFab because my daughter told me that they take money out of my account every month, and I'm not down for that. This would have been my second month with them, but I'm very dissatisfied with them. And when I once ordered a pair of over-the-knees boots, they ran very small, so I didn't like my experience with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jannice,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Reviewed Dec. 7, 2015

    I bought 3 pairs of shoes and the one pair fell apart and then I tried to cancel membership fee and they gave me a hassle. I will never buy from them again.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 7, 2015

    I'd seen a pair of shoes that I like from JustFab so I purchased from them. It was a good experience. I was also able to take advantage of the $39.95 or the buy one, get one. I'm not a member anymore but was for a year and a half. My last purchase was a pair of boots and the quality is good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Crystalynn,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 7, 2015

    I became a JustFab member and got a pricing. Then every month I'm allowed to skip the billing. When I received one of the boots that I ordered, they had a stain on them. I was going to return them, but I never got around to actually doing so. Then the second pair of boots that I ordered had a weird smell so I really wasn't happy with my purchase. But I am satisfied with them because shipping was fast and I liked the boots, but I don't like the quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Conie,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Verified purchase
    Staff

    Reviewed Dec. 6, 2015

    I saw the commercial of JustFab and I liked their shoes. I've been a member for three months, and it's pretty easy to find the style that I like. I like how their shoes are reasonably priced. The first offer that I got from them was the 75% off. The selections given to me are like a hit-or-miss--either I love them or they're not just for me. The item that I've purchased from them is of decent quality. I really like their shoes. It's just that some of them I can't walk with. I'm not a heel-girl but they're really nice. I told everybody about them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Dena,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    Clarisse

    Verified purchase
    Price

    Reviewed Dec. 6, 2015

    JustFab have some really nice shoes with reasonable prices. I love the first time discount that I got and they also have free shipping. The ones I have bought have been of great quality. I have no problem at all. I don't particularly care what my style expert has picked for me. As you know, we ladies, might like this on this day for this particular look, but the ones for the next week, we need something entirely different. So I don't like the restrictions that though I picked out this shoe for this week that I need something different a whole different kind of look for the next time.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Elise,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    Clarisse

    Verified purchase
    Price

    Reviewed Dec. 6, 2015

    I don't like JustFab and I'm hoping to cancel it. The quality is not there for the price. The initial deals like buy-one-get-one-free were great because I was getting most of the items and it's worth that discounted price. You’ll see new deals coming up but it’s only for new members where it’s like everything on the screen is 50% off except for members and I have to pay the original price now. It's like some trickery to it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Katy,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 6, 2015

    Just had my first purchase from JustFab and I really love the boots. I think it is a good deal and the items are of very good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Angelique,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 5, 2015

    I've been an on and off member of JustFab for the last two years. I originally purchased from them because of the buy-one-get-one-free VIP special. It was easy looking through the items and I like the prices. It is hard living in Alaska because I have to pay for shipping. I actually got a pair of shoes the last time that didn't fit properly, but because of having to pay the return shipping, I just kept them. That's the hardest thing... that if it doesn't fit, I have to pay to get it shipped and returned. The selections suggested are good too and I like all of them, but I usually end up going through and finding different stuff. My last purchase was about two months ago. I got a sweater and some flats. I really like the sweater but the flats, for some reason, are a lot tighter-fitting than a 10 usually is. The colors showed up a little bit differently in the picture than I expected when I received the shoes also. Other than that the experience is just fabulous.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 5, 2015

    A friend of mine told me about JustFab and I became a member for a month now. The items that they sell are really good. I really liked the boots and the Lorienne shoes. They're very nice.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jacqueline,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 5, 2015

    I had a great experience with JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ana,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    PricePunctuality & Speed

    Reviewed Dec. 5, 2015

    Out of all the websites that I’ve been on for shoes, JustFab is the best one. It was their shoes that led me to purchase from them and I like the prices. The quality of the items I've purchased are good. I like them. I also love the selections from my style expert and their fast delivery service. I want to purchase from them again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Alivia,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 4, 2015

    JustFab has been a great place to go for to get cheaper shoes. The website’s fancy because it has all the options. I easily found the item I want because everything is in one place. Though the selection given by my style expert is not good so I don't look at any of those and just go on the regular webpage. But the quality of their items are okay.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kelly,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 4, 2015

    I love JustFab's shoe and boot selection. I purchased a pair of brown Fuzzies a couple of weeks ago, which was fur-lined and had buttons on the side. I wore them for two days and I noticed that the boot started to peel off the heel and it looked like it wasn't sewn correctly because the stitching was peeling off the boot. I know that I can't return them after they've been worn and it sucks. Other than that, the first pair of boots I got was one boot was one size, the other boot was another, so I sent them back and they sent them to me within the next day. They were in a rush delivery, got it done and that was good. However, I'm not very fond of their clothing selection. I've ordered a couple of things and they were never what they should look like.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Brittany,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    Clarisse

    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed Dec. 4, 2015

    What a scam this website is. The products are horrible quality, but I guess you get what you pay for. I called to return them and they offered full refund. All seemed fine. I canceled the account and a month later I am billed $39.95 which I can use "as credit towards my membership for future purchase." Why would they charge a membership fee for a closed account without permission from the CC holder? I have tried to get this resolved for 2 weeks now and they still have not provided a refund. This is a scam! I would not recommend this site to anyone.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Rosalba,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Factual basis uncertain
    Verified purchase

    Reviewed Dec. 4, 2015

    JustFab has a lot of different fabulous shoes. The heel of one of the shoes I bought from them was too high, it was a 6-inch heel and I didn't see them before I ordered it. And then the second pair was a size too small but I still got both of them. The last I bought was a pair of boots, and they're of good quality. Moreover, I like the selections given by the style expert and I'd recommend JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Linette,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Price

    Reviewed Dec. 3, 2015

    For the price, JustFab's items are nice. I like them and I find what I'm typically looking for. I'd recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Elisa,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Dec. 3, 2015

    JustFab is so easy and convenient and they have so many styles to choose from. They also have good quality items and I like the selections that my style expert has given me. I like ordering online and I recently purchased from them because they had a sale on boots.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi April,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 3, 2015

    JustFab's prices led me to buy from them. The adult shoes were good quality but I wasn't impressed with the one pair of the shoes that I got for my daughter. Also, as soon as I ordered I'm automatically signed up for the VIP membership which was not clearly stated once I placed my order. So my account got charged $70 without me knowing. I called to ask for a refund but they wouldn’t give me a refund on the money. The lady on the phone said that she would cancel the membership for the VIP. I’m hoping they canceled it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Mahalie,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Dec. 3, 2015

    I wanted to experience JustFab and I got a good deal. I like some of their stuff and the quality of the jeans I bought was good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Esther,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    Clarisse

    Verified purchase
    Staff

    Reviewed Dec. 2, 2015

    I like boots so I made a purchase from JustFab. The quality is okay but I had to give them to my daughter because they don’t fit me. It’s too tight on my calves on one pair of boots and too tight around the calf on the other pair of boots. Even though they didn’t work out for me, my daughter loves them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Christina,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    Clarisse

    Verified purchase
    Staff

    Reviewed Dec. 2, 2015

    I have been a JustFab member for about a year and a half now. I like the ease of shopping and the free delivery. I normally look for myself and my last purchase about a month ago was all shoes and boots which I’m very happy with. I’m also happy with their service and have recommended them to a couple of people I know. I recently used all the credits that I had stored up. I also like being able to opt out on a monthly basis. I normally do the skip a month when I remember although there’s been a lot of months that I didn’t. So once I racked up the credit, I went ahead and used them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jennifer,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    Clarisse

    Reviewed Dec. 2, 2015

    They will bill your credit card $39.95 on the 6th of every month unless you opt out before that time. If you forget to opt out, you will receive a credit on your account for that amount. It's mentioned in small print at the bottom of the main page.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Karen,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 2, 2015

    I purchased a pair of boots from JustFab for $9.90. Its quality is good and I also liked that they do quick shipping. However, somebody got into my account and ordered products without my knowledge. I didn’t think that the account was very sure because they said they have three accounts in my name. I told them I only have one account and that’s the one that I just ordered with. The others had the same credit card numbers so they were using that information. I wound up getting a refund and still waiting for my second refund because they charged me four times. Nonetheless, I would recommend JustFab to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Deanna,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    Clarisse

    Verified purchase
    Price

    Reviewed Dec. 1, 2015

    My niece had gotten some shoes from JustFab then they had a deal going on so I said, I might as well try it and see if I like it or not. The prices were decent. I took advantage of their special offer of $40 for a pair of shoes. The quality was okay and overall experience was fine. But I’m not a member anymore as ordering online is not for me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lisa,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    Clarisse

    Verified purchase
    Customer ServiceOnline & App

    Reviewed Dec. 1, 2015

    I've been a JustFab member for about 2 years now. I like how the website is structured. I get to tailor myself, set up a portfolio, and select pictures that are more suitable for me. Basically, I can make a boutique for myself. l also like all the selections from my style expert and the convenience of staying at home to shop and them shipping it to my door without paying extra.

    Customer service is fabulous. I called a few times and my concern was taken care of immediately to my satisfaction. It's really wonderful and it keeps me a customer. One thing that can be improved with JustFab is their selection when it comes to their rewards points. They should have a better selection when you cash in all those points that you rack up because of all the money you spent.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shae,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Sales & MarketingPriceOnline & App

    Reviewed Nov. 30, 2015

    JustFab had really good quality boots and they have good sales for them too. They were way better than I expected for the price. I also love the selections given by my style expert. I've recommended their website to a few people who have complimented my boots.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Candice,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    Clarisse

    Verified purchase
    PricePunctuality & Speed

    Reviewed Nov. 30, 2015

    I like the styles from JustFab and it's a very convenient price. They have a lot of deals going on which is really nice. And the shipping was really fast. One of my friends had ordered from them as well and they like the quality of the shoes which is cool. I also like the point system where you can earn points and get prizes. There was an offer for two pairs for 39.95 which is awesome because it was before my birthday. I love the selections given by my style expert, who breaks it down according to which style I choose at the beginning. It makes it very convenient. Every time I go on, I just choose my favorite out of the ones that they offer. The quality of the items I've purchased was great and they've lasted a really long time. The boots are just amazing and the shoes definitely haven't been worn out yet.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Katrina,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    Clarisse

    Verified purchase
    Price

    Reviewed Nov. 29, 2015

    JustFab had a boot sale for about $20 over a month ago. It was a great deal on boots so I'm happy with it. It's also fun to go see what they got every month. It's been easy and the products are inexpensive.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jodi,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Nov. 29, 2015

    It was easy to find the item I wanted from JustFab and I like the selections from my style expert. But I'm not happy with my product. I purchased two pairs of boots and I'm not satisfied with the other pair. The other day, when I came home from work, I went to take them off and the bottom heel came off. Because of that, I wouldn't recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Brenda,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Verified purchase
    Staff

    Reviewed Nov. 29, 2015

    I liked the shoes from JustFab. I’ve been a member for 4 months now and I like how they give good prices on VIP stuff. I was able to get two pairs of boots for $40 from their special offers. The selections are good and I like their quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Courtney,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Nov. 28, 2015

    It was fairly easy finding styles and items I liked with JustFab. It wasn't hard to figure out, but it wasn't the easiest thing either. I also never go by the selections given the style expert. I never got one off of what was recommended to me. Quality-wise, some were okay, like the shoes, and some were not that high quality. Some looked like they should be in Payless. Overall, my experience with JustFab was okay. Unfortunately, I didn't have the money to continue with it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amy,

    Thank you for sharing your experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Nov. 28, 2015

    I've only made one purchase with JustFab so far. It was a pair of boots and they're very nice. They have a deal where you could get a $10 pair of boots so I signed up and have been a member for three months now. It was very easy to find items with them, it's good quality stuff and they have good deals. But my least favorite part is that you have to pay the $40 each month, no matter what. I can skip it a month but if I forget to skip or don't pick out a pair, I get charged the $39.99.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kelly,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Customer Service

    Reviewed Nov. 28, 2015

    Ordered a pair of Lovelia wedge Nov. 2014. The shoe was fantastic. 'Twas as described and a perfect fit. However, I had payment issues. I was told I can't pay with a Nigerian card. Had to beg a friend to pay then refund. Ever since then, have not being able to purchase anything which I would have loved to. Contacted customer service support and got an unpleasant response that I have to change the address of my card to a UK address. How's that possible when I reside in Nigeria? How then do I refer a friend (because I did and they all told me they can't pay with their cards)? Would be glad if you review this and payment is allowed from any location in the world. (I think JustFab is an international brand.) Let this reflect in your payment options.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Toyin,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Nov. 28, 2015

    I needed boots and they have what I wanted. I bought them two weeks ago and they have good quality. JustFab was good however I wanted to cancel my account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Mari,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 27, 2015

    JustFab has been good. I like it. I’ve been a member for quite awhile already. I learned about JustFab through an ad and I decided to purchase from them because of the pricing—it was great. It was easy to find what I was looking for. There’s a lot of different things to choose from, like shoes and other things, and it was pretty easy to find my style. What I like about being a JustFab member is how it’s every month, and if you can’t purchase them, you can skip the month when you can’t get the shoes that you want and you can get it the following month. I like the reward points as well. I’ve been able to get free slippers, among other things, through mail. And from their special offers, I’ve gotten boots, when they were at $20. I take advantage when they have sale events going on. I like the selections given to me by my style expert, I think they’re nice and I really like their quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Cindy,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Price

    Reviewed Nov. 27, 2015

    JustFab had a promo of 75 percent off the first order, but I got tricked into that as I found out it actually cost me another $40 then. But I was able to buy shoes which were really cheap and of good quality. I've only used them one time and overall, I've had ups and downs on my experience with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kaitlyn,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Nov. 27, 2015

    My order came in great and everything was good with JustFab. I would recommend it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tanya,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    Clarisse

    Verified purchase
    PricePunctuality & Speed

    Reviewed Nov. 26, 2015

    I recently became a member of JustFab and I just went in and did my thing without going with the style expert. I like their super fast shipping and the quality of the boots that I got is really surprising in comparison with the price.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Pamela,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    Clarisse

    Verified purchase

    Reviewed Nov. 26, 2015

    I was looking for some boots and it happened that JustFab was having a sale so I joined the club at the beginning of last month and purchased from them. Finding the style that I was looking for was very easy and it was hard not to buy a bunch. The very first thing that I bought was a pair of boots. Then I got a second pair because it was a buy one and get one free which I spent a total of $15 for each pair - it was cool. I love the quality of my boots and it's working out really well. And, one of the things that made me want to join their membership was because I have to look at clothes for myself every month and being able to do it online is wonderful. Although I haven't purchased any clothing yet, I like the assortment and their sizing seems varied enough. Overall, my experience with JustFab is fabulous.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Donna,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Staff

    Reviewed Nov. 26, 2015

    What I like about being a member at JustFab is that you could skip a month. I also like how you’re allowed to send back items when they’re not the right size for you. Their items last long, too. Most of the time, though, my receipt of the selections they give, depend on what I’m in the mood for—sometimes I like it, sometimes I don’t. But it’s all good. I have been a member for a few years, and they don’t mess up size. I bought all of my bags and a lot of my shoes from there. The only thing I haven’t bought from them yet is clothing, but I will get there. I’ve also been buying for my five kids. JustFab is a really great company and I love them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Danielle,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    Clarisse

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 25, 2015

    I saw JustFab online and they have $10 for the first week purchase so I bought a pair of boots last month. That was my first and only purchase. It was good quality and I like how fast they arrive. I feel the style expert's selections fit.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Stephany,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    Clarisse

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    JustFab Company Information

    Company Name:
    JustFab.com
    Company Type:
    Private
    Website:
    www.justfab.com