JustFab Reviews

My experience wasn't nice at all. I got beat and they kept my $39.95 even though I sent the shoes back because they were the wrong size. I will make sure to tell everybody. Don't do that VIP thing because they don't tell you upfront about the one shoes every month. And if you don't remember not to click on I don't want shoes every month, you get billed! That doesn't make sense.

When I first got JustFab I was not aware of the monthly fee they charge when you become a VIP. And for about four months now I have to keep on going onto the website to skip this month just so I am not charged. I have also tried to call the Just Fab customer service several times trying to cancel my membership and each time it tells me to try again. I am really not impressed with the service of this website and the inconvenience I have to face trying to reach someone to cancel my membership.

I've enjoyed being a member of JustFab for two years. They have quite a few good selections from where I bought my tall boots. I used to like them because we could get free shoes after we bought so many but they stopped that, so I haven't been buying as many. They went down to just little things that you can purchase now, that you get with your bonus money.

I was one of the people that got "duped" into signing up for a membership program that I was unaware of; so sue me, I didn't read four paragraphs of fine print to buy some shoes. The boots I got were actually pretty good, and if that had been my only purchase (since it was the only one I wanted) I would have been happy, until I found out that I had unknowingly been getting charged every month. Then I had all these points I had to use up on shoes that I didn't want. I ordered two pairs of ballet flats at my discounted "VIP" price of $39.95 each, when we all know you can get flats anywhere for under 20. They arrived and were very uncomfortable and too big. I tried exchanging them online and was told I couldn’t do it since I had bought them with my "VIP" points.

JustFab had better options and selections closer to my style, hence I purchase shoes from them. Besides offering an easy buying experience, their shoes are also affordable. Everything I ever ordered are always good and it wasn't hard to send anything back. The products are also of good quality. So no complaints aside from I just find it hard to remember when to cancel or skip on my monthly subscription, so it's great overall. I get a lot of compliments on things that I wear or carry bought from this online store and I'd always refer these people to JustFab and further say that I think they're a great company.

I've been a member of JustFab for a couple years now. My most favorite part of being a member is If I need to skip the month, I can. One of the special offers that I took advantage of was the buy one take one. I bought three pairs of the tall boots and I got them buy one, get one for $19.99. I love the Payton shoes. I've got the same shoes in three colors. My last purchase was just the other day. I bought three pairs of shoes because I had three credits. I haven't had any problems with them except for the pants that I ordered and they were not true to size. They were huge. I sent them back, and I got some new pants.

I chose JustFab because they emailed me a $10-off coupon for my first order. I've been a member for a month now and my most favorite thing about being a member is the special offers. I like the deals that I got. I ended up getting my shoes for $0.96, so that was really nice. There was also a sale where everything is half off. I bought a pair of black glittery ballet flats. I'd give them an excellent rating because they are fast-shipping and it was really easy to cancel at the start of the month and just postpone it to this next month because I don't want to buy anything else. I'll be shopping again.

I had an awesome experience with JustFab. I purchase from them because it’s easy online and their guys are fast to come to my house. Also, I've taken advantage of their buy one, get one, half off promos in the past. I bought sandals last month and the quality is good. I just have to find my right size and it’s simple from there.

I'm very pleased with JustFab. It was very easy to sign up with them and I like that they give you picks for your preferences that they customize to what the customer likes. I have recommended them to people I know and I actually got two people to sign up.

I was a happy customer until I found out about the 39.95 charge they will charge each month if you forget to check your account. Like most people I have a full-time job and most of the time that has me working 6 days a week so I don't stop and think "it’s the first 5 days of the new month. Better check my justfab account." Which I'm sure they are counting on! It seems like such a scam to me. I mean the quality and the prices are good but why the charges?? Can the company not run without tricking people into paying for "vip" treatment? After my last charge put me in the negatives in my account, I called, got a refund and closed my account with them. Maybe I'll open a new one when they treat their customers like customers and stop taking advantage of them!

I liked the shoes from JustFab so I purchased from them. Finding the style of shoes you want is easy and I’ve been their member for 3 months. I bought a tie up pair and a pair of flats from them and the quality was good.

Very unhappy with this company. Didn't know they take money out of your account each month. They should make that clear. If I knew that I wouldn't of signed up. Had money taken out of my account twice. Won't let me cancel my membership online. Tried to live chat someone, no response as of yet!!!!

I had to cancel my account due to my deliveries not arriving. I have tried to contact JustFab a couple of times at the support email address and have received the rather obnoxious email stating that one of their "fashion consultants" will reply to me as soon as possible. Not very impressed with the service given the supposed VIP account I had.

I've been a member for six months and I'm going to call JustFab as soon as I have time to cancel. My last purchase was a pair of heels. It's very low quality for $40. And then there was confusion when it came to returns. I returned a pair of shoes and they never put a credit on my account. I had to call several times and then finally after calling, they said "Oh yeah, we just never put it in as a credit. We've put it in as an exchange." Finally I was able to choose another pair of shoes. They really make it hard to return stuff. I got stuck with some shoes that are really uncomfortable and they hurt, but when I wanted to return them, they said "Oh it's too late." At a store, it would be way easier to return something. I didn't know there was a limit on when you can return. Now I'm stuck with them and nobody's going to give me $40 for them. I haven't had a good experience at all.

I purchased from them because of the price. The shoes are a little better than a Target quality. But I really didn't have a great experience with JustFab. After I signed up, I didn't read the fine print that I had to pay $39 a month. I didn't understand that so I called back to cancel my order and my membership. They didn't cancel my order so I just paid for it. It was a wasted three hours of my life. I wouldn't do it again.

Thank you for responding so promptly JustFab - I can't fault you this time! Thank you also in advance for the refund. I'm sorry I sounded so angry but I just couldn't understand why this had happened again. As my account has now been cancelled by your admin people, I don't think I will have any issues in the future. The only thing I would suggest is that you advise people to contact you here on this site rather than by email as that only generates a frustrating standardised response. Thanks for sorting this out.

I purchased two pairs of heels from JustFab and I can't wear either one of them. They're not high. There's nothing wrong with them. I love the shoes and have worn both of them one time each but I have a medical problem and wearing them just bothers me. They hurt but it's my deal, not the shoes so I'm disappointed but not with JustFab.

I've been a member of JustFab for about four years. I really like the different stuff and the selection of shoes was nice. I bought a dress and a pair of shoes last month. The quality of the dress wasn’t good. I had two jumpsuits the month before and the zipper was broke on one of them, and I feel like I had a chance to return it. The return policy is easy, but I'm super busy because I'm a flight attendant. The quality of the clothing isn’t as good as it should be but the shoes are wonderful so overall, my experience is still fine.

It's been a great experience with JustFab. I've been a member for four months and I like how I get a member discount on the shoes. I was able to purchase two pairs for 39.95. The quality of the products are decent. A month ago I got sandals and slippers but my most favorite purchase was the boots I got four months ago.

JustFab was very understanding to my situation and offered me a full refund. They responded to my problem in less than 24 hours and the issue was resolved in one message. I'm am very thankful that they had sympathy towards me. I would incourage others to use their site, but make sure you read everything carefully.

It's pretty easy to find the shoes you want at JustFab and I like that the shoes I bought are at $39.95 but they don't fit, the sizes and heels are very uncomfortable. They're either way too high and too skinny and you can’t walk with them. I like their shoes but the quality as far as how comfortable they are is not practical.

I purchased boots at a really good price from JustFab. I got the extra discounts on those boots as I am a VIP member of theirs - they were $50 at the start and ended up getting down to $19 I think. I bought from them after I saw the different variety they had and that I can have my own closet, plus I really love heels, shoes and I love deals. The delivery was also pretty fast. The shoes came brand new and with good quality. Everything went smoothly.

After complaining the company have issued my refund. I have however explained that due to the amount of people complaining on here with the same issue, maybe they need to make it much clearer what people are signing up to and how to avoid the £35 being taken from your account. Hopefully they will review their methods.

JustFab has good pricing. I purchased from them because of their offer of two for $39.95. Even though the last shoes that I ordered last month were too tight, they're still nice and the other pair I got was fine.

It was easy finding the shoes that I was looking for. JustFab doesn't have specifically all the types of shoes that I would wear, but it was nice. My daughter-in-law had a lot that she liked, so my son bought her some. I bought them and he just reimbursed me. As a member, the most favorite thing that I like about it is the special offers and not being charged every single month. I can go in on the 1st through the 5th and skip the month so I don't get billed. That's why I continue to stay. Whereas in other sites, they bill you. You don't get that option. My last purchase was a couple of months ago and I got shoes, slippers and some jeans. They didn't quite fit but I kept them anyway because of the hassle trying to send them back. But other than that, it's a nice site and definitely easy to use. I like going in there and looking at stuff.

JustFab is pretty good. They send what they say they're going to send, and the returns are easy.

Very satisfied with the customer service member that helped me cancel my account. She was very kind and helpful in the matter!

For first time buyers it is a great deal. I liked what they had. One thing with JustFab though is that I don't remember if they told me how high this heel was or how high the incline was, and the shoe winded up not being super comfortable so I'm reselling it. It was a pretty cool shoe though with a super interesting style that most places don't have. I thought it was good, for the price. It's right on par with a lot of other online e-commerce clothing and shoe stores. When I decided to cancel the membership, they did it immediately. Which was nice. Mostly, these places try to give you something to make you stay.

I absolutely love this company and they have very cute things that I am not always able to find in stores. I am a bit baffled by the responses below and the unaware debits. The company makes it very clear this is a VIP membership which is why when you join you are given 2 pairs for $39.95. The problem seems people cannot read the fine print. They are not scammers, just a company running a pretty cool business if you ask me. You have to be logical, where are you going to get 2 pairs of shoes for $39.95? Come on!! They are also flexible, and if you don't see a selection you like you can "skip the month", and they also even let you cancel your membership at any time.

I have been a member of JustFab for two or three years. A friend told me about them, so I decided to check them out. I bought a pair of boots with them four months ago and I like them. The quality is nice. I like the fact that I can order online and don’t have to think about it, because whenever it's time to order something, they'll let you know.

JustFab has the styles with different things that you don't really see at stores. And the questionnaire at the beginning makes searching very easy because it kind of knew my style and stuff I like. I've been a member for a couple of weeks now and I like the discounts. I bought flats, and it was pretty easy and fast to place the order. I haven't gotten it in the mail though.

I like the cute shoes from JustFab. They have good quality. My favorite was the sandals I purchased four years ago. I used my member credit but I canceled because I am not okay with the recurring credit anymore. I've been with them for four years.

In december I purchased a boot for GBP11.00, and automatically was considered as VIP member. The product when received was in worst condition as if used. I arranged return and refund. But the shoes was collected. Money was not refunded. After several calls and waiting on line for more than 25 min and talking to to different CSR every time, finally request was considered in Jan 2015 and money was refunded. I was very disappointed with the whole service and asked the CSR to cancel my membership and no more want any mails promotion offers or any more transactions, to which he confirmed it is cancelled.

JustFab prices are reasonable. It's really easy to find shoes that I like and they have a good selection. I've been a member for two years now and I recommend it.

I heard about JustFab from one of my friends. I thought they had a lot of really neat shoes that would be good for summer and at good price. I signed up with them earlier this month and I was able to take advantage of their first purchase deal. They give a 50% of on the first purchase and I liked that. My last purchase with them was two weeks ago. It was a pair of wedges and the quality of that item was good.

Took over 3 months to get my refund despite weekly phone calls. Funds taken from my account 1st Feb finally refunded 7th May. Really unsatisfactory finally resolved I believe because I posted a review here and during my last call I said I was going to take further action. Lovely items on their website but be careful, read the small print and if waiting for a refund keep pushing for it.

I love JustFab. They got some badass shoes, prices are phenomenal, and I love the free shipping. Honestly, I was just giving it a try because of the price when it showed on my feed. They knocked 50% off the shoes as an introductory price and from there, I just became hooked. I've been a member for about a year. Just recently, they had a 50% off the high heel sandals. I bought six pairs of shoes for $139. You can't beat that! Yesterday they got the sandals on sale, half off, and I bought maybe three pairs. Shipping comes within five to seven days of ordering. The shoes are of good quality.

I saw in the commercial that JustFab had some really cheap shoes so I went to the website and it was pretty easy to find the stuff that I like. I'm pretty satisfied with the quality of shoes I bought from them but there was one pair of shoes that I had a little difficulty with -- one of my first purchases. The strap broke but I was able to fix it and knock and wear them, and that was probably the only issue that I had. I bought another pair, this time gladiator sandals and a pair of boots. Every other pair of shoes that I bought are fine and perfect.

My friend told me about JustFab. It's a good website. I ordered many things from it. Two orders and I got them on time and they're nice. I like the product. But I did not like skipping months and that's why I cancelled my account. But it was my fault for not understanding.

I like the shoes from JustFab. They have good quality and they fit right and this month I bought some sandals.

I received an email from paypal a couple of days ago to say that £44 had been taken from my bank account from Justfab UK for a membership I did not know I had. I recently bought two items from fabletics and was happy to pay for the goods I received, however I was not aware that I was signing up for a membership and that each month an amount would be debited from my account. Is this company allowed to do this and how do I go about getting my money back if not?

I saw some stuff and good deals at JustFab that I liked which made me purchase. I love it and have no complaints about it at all.

I recently called to cancel my account after it's been charged (unsuccessfully) three times. I'm sorry, but when there's a death in my family, the last thing I think about is my email alerts. Let alone your petty shoe company. So, of course, I couldn't skip the month. Fine. My credit card is prepaid. You're not gonna get anything from it, JustFab. Money needs to be put on the card before that can happen, and it's not going to.

With JustFab, I don’t have to worry about the quality of the shoes. Their price is great and at the time I joined them, they carried one of my favorite shoe lines. It was also very easy to find the style of shoes that I was looking for. I participated in the heeled sandals promotion where you buy shoes for $19.95. I bought two pairs for my best friend for her birthday and she was ecstatic.

I chose to buy from JustFab because of the price and quality of their shoes. I've been a member for two months now and I like the service in general. I like the site - it's so easy to find the styles I'm looking for. My favorite purchase was the last one, which are wedges. I might make another one hopefully this week. The shoes are really good. JustFab is very recommendable to anybody.

Ordered shoes and paid for them, to find I got charged another $39 the following month for what they call VIP subscription which is an absolute joke. Be warned, DO NOT SIGN UP TO THIS WEBSITE as you will be charged $39 every month for nothing. You will not get your money back. I have emailed a number of times to get an automated response each time. The customer care number will leave you on hold. I am so annoyed I ever signed up to this site. NEVER AGAIN.

I like the styles of shoes and variety from JustFab and it was easy to find what I'm looking for. I took advantage of some offers that they had like free shipping and free shoes. I feel that the quality of the products is pretty good.

It's been a great experience so far. It's hard to choose because there's so many selections, but it's easy because there's a lot of things that you would like and the price you really can't beat it. My last purchase was two months ago, a pair of beige high heels. I was going to return them because they were just a little high and uncomfortable to walk in. But I never got around to it. But I like their earrings. I've gotten a few pieces of jewelry from them and they've been great. They've lasted. I really have no major complaints. It's been a good experience. If I skip a month, it's really because I want to save money.

I tried to order for first time today and wouldn't go through. Then I realized, without completing my order, that my card had been charged twice! I canceled my membership immediately! Didn't receive an order # or receipt.

It was easy finding the style I was looking for. The gladiator boots I bought two weeks back was okay but I didn't really like the quality - probably the material of it.

I signed up to JustFab on a one-off and there was nothing to say; it was a subscription. I ordered some shoes (which I'm still waiting for over a week later) and thought the website was lovely and easy! Until my friend told me about JustFab actually being a subscription which they take money whether you buy or not. Therefore I rang up to cancel, it took me 20 minutes to get through to someone until they literally stopped speaking mid conversation...I thought it was due to the signal but I rang again 5 times and no answer.

Being a member of JustFab I can get free shipping and a discount. It seemed good and inexpensive. I've returned a lot but I found a couple of pairs that I've kept like last month I ordered three pairs and kept one. But I liked the wedges that I just got.

I just ordered off JustFab and initially loved it, it was a straight forward website. However, I clicked the 'Help' tap by accident and read that I will be charged every month due to the VIP I never signed up for. I am incredibly angry and see this as a way of conning people for money, they DO NOT state that you will have to pay when you are forced to sign up to buy something.

I like their shoes and I have an easy time finding the style of shoes I am looking for. I've been a JustFab member for just a couple of months and for my first purchase (boots and two sandals), I got a special offer - a 'buy one, get one at 20% off'. It's the only one I got from them so far and I love the quality. I love everything about the shoes.

I like the things that I saw on JustFab and I've been a member for a little over two years. They have good quality. They bring new items out, interesting styles, and other stuff. I love the last purchase I got from them, it was a black heel sandal like the shoe-sandal.

With Justfab it’s easy to find the style I was looking for. The price seemed reasonable for the stuff and it’s a little different. I took advantage of their ‘buy one and get the first pair free’ offer. When I got the shoes, they were pretty but too small so I sent them back. I got it exchanged and they said it’s on its way but when I called to check, they sent an email saying that the sizes I want was not available yet.

It has come to our attention that we were being charged on our account 39.95 twice each month for many months now for the shoes we "wish" to buy but won't be buying! No one ever told us about this so called credit on the website and there is something very wrong with that! Justfab shoes is a scam For their so called great deal! Call in people if you notice this and get your money back ASAP!!

I like the convenience, their free shipping and the two for one offer. It was easy to find a style and my favorite was a handbag that I bought in three different colors. It’s been a great experience even in situations where I’ve had to return or had to work with customer service and the outcome was good.

The shoes I got from JustFab were fine. I like all of the shoes I bought from them but I have to say, the one I ordered from them on Monday were here already by Friday - the delivery was extremely fast. I have recommended JustFab to my friends and I'll probably order more shoes from them later as well.

My daughter went online and purchased a pair of boots back in May 2014, and got a pair for free and paid for the boots. Then on a month to month basis this poor excuse for a shop debited her account to the tune of £35 per month because she did not A, Purchase anything or B Skip or Some other crap she apparently should of done. I spoke to account dept to cancel her account and to see if they would reimburse her the monies owed as she hadn't signed up for any VIP membership programme, she was just about 17 also at the time. This is just the kind of practice that should be monitored by consumer groups and I am in contact with our solicitors as I write to try do something about this company. What a Joke they are.

I joined the VIP membership program of JustFab about two years ago. Everything was perfect, they carried my shoe size (11) and had lots of different styles I loved. Yes, their shoes and boots are clearly not the top quality, but usually they last me long enough. On February, I forgot to skip the month, and got billed $39.95, which I was aware of. Two days ago, I decided I'd use my credit for a pair of flats... And my credit was not used. Instead, they billed automatically my credit card.

I have 39.99 dollars out of my bank account from JustFab. I was not aware that I had a membership and had to cancel so I wouldn't be charged. I feel that is a scam, to charge and have to take time to press a button to not be charged the amount. I want a refund and my membership canceled. If they want, they can even have the shoes I bought. I am very disappointed with what they're doing.

I've been a member of JustFab for a year. My most favorite thing about it is not having to pay for shipping. One of their special offers was that they used to do two for the price of one but I haven't seen that come around lately. I also bought a purse two months ago from them and it was really nice.

I wanted to try something new and JustFab is that kind of experience. I've been a member since January 2015 & I have the VIP discount. I just bought from them two handbags, a blue and a black handbag and the quality is awesome. But my favorite purchase so far is my blue and white dress. I like that you're earning points for your purchases. When you also earn your points, you’re able to get items like free nail polish.

I find it unfair that you have to sign up for some VIP thing just to look at the shoes and then I ordered some because I found some I liked. For months to come then I see it charged me $39.95 for the VIP membership. I had no idea that it charged that every month you didn't buy something. It never clearly stated that ANYWHERE. Then when I tried to cancel my membership one girl pretended she couldn't hear me when I could clearly hear her then she hung up. The next guy I called put me on hold after I gave him all of my information and then he hung up on me. That is extremely unfair and when the website says I can cancel at anytime I expect that I could cancel and they clearly don't want you to cancel.

I'm very disappointed in this company. I wasn't aware that I was automatically signed up for VIP membership. I cancelled it via the on-line option. 4 weeks later I receive an email asking if I want to opt out of April. 2 minutes later I get an email telling me I've been debited £35. I have contacted customer services and asked for a refund and my membership to be cancelled - no response. I would avoid ordering with this company at all costs, as I'm not even sure they're allowed to automatically debit your money without making their terms clear and receiving a mandate from the customer.

It was a terrible experience with JustFab. Their sizes are not true and customer service is terrible.

Was surfing the site, I saw some shoes I enjoyed and I decided to buy. I paid with my Paypal account. I paid 31.95 pounds I got in home and I loved. Not only loved when I discovered that the February 6 took my bank account 35 pounds, to March 26 more pounds and 35 to April 8 plus 35 pounds in total 105 pounds. This value corresponds to 4 working days. Clear that questioned through chat and asked return which informed me not be possible, because it was vip member. What is this vip member? Is clearly a way to justify the theft? I just wanted those shoes by the value that was for sale in site. If they were more expensive course, not bought. Honestly I will never advise anyone to buy comprare this company.

My 17 year old daughter bought a purse online from JustFab.com about a month ago with her own debit card. We noticed her checking account was charged two new fees today. One, for a purchase she didn't authorize and another for a 'VIP' account she didn't sign up for. To be sure this was actually the case, my daughter called the customer service line and sure enough they verified my daughter didn't go through their series of questions to sign up for their VIP service nor did she authorize any new purchases. In fact, during the 'VIP' questionnaire a birthdate is required which would clearly show she is not old enough to participate. JustFab charged her for a service that she is not even old enough to be a part of and did not have an explanation for why this happened! As a parent, I am extremely disappointed in this type of business model and am blocking this site for future use.

I am not pleased with the way I was tricked into the VIP membership. I had to sign up online just to view the page in January 2015. I had no idea what I was getting into. April 7, 2015 I so happened to check my bank account and saw where I were -- JustFab kids charged my account for 29.95. I called them. They told me I signed up for the membership in January when I made my purchase. This is not right. I was unaware of signing up for the membership. Not good business at All. Please Beware of the trickery with the VIP!!

JustFab.com seemed like a great solution at the time. It was a BOGO promo when I signed up and one of the "perks" was being automatically enrolled in their VIP program. I ordered two pairs of boots, received them quickly, and had to return a pair because they didn't fit. Honestly, easiest return process ever! However, fast forward six months, and see a charge from JustFab on my statement. I log into my account and see that I have two credits up until that point. I only ever had one. I assumed it was something that I got when I signed up during the promo. However, with the second credit, it made sense and I went back and found the first charge.

I started JustFab last year and was happy about their promotion of $10 for shoes if you sign up for a membership, but I didn't know that they will charge me $35 every month for membership. Since then I would always write a reminder in my calendar just to cancel my boutique. I have called customer service MANY TIMES(!) and the machine would just always say that I will wait for 30-35 minutes before their agent to be available.

April first this month my wife canceled her membership to JustFab. And doing so a week later we were charged $39.95 by the company. When we called, we were met by someone who told us they would refund us in 14-30 days?!?! Being unacceptable I asked for it to be expedited and was told we would be transferred. I was then put on the phone with a lady with a very thick Asian accent who told us there has never been a cancellation. We offered to provide the email and then the line disconnected. I will also be filing a complaint with the BBB about this company's practices which are very unethical. Does not surprise me they are a 3 star via the BBB. I assume most people do not know that they are located in El Segundo, CA and in so filing a complaint with the BBB will accomplish more than on this site.

I joined, reading and understanding the terms, and when I didn't want to buy a item I "skipped" by going online and choosing to skip. I then noticed my credit card was still being charged the monthly amount. I called the company to cancel the account. I was asked to reconsider for a 10% credit on the account. I declined and was given a confirmation number of the closing for my account with JustFab. My account was charged again until March and my credit card company said they could not take action except to send a letter to begin the process to halt the action. I live in Canada so the monthly account was in US dollars. Approx 300.00 was charged to my credit card. The clothing I did buy was of nice quality, but this has been a frustrating loss to me.

On 23/02/2015 I realised JustFab had taken £35 from my bank account as I hadn't skipped the month. I decided to purchase a handbag with the credit. On 02/03/2015 the package arrived, but the bag sent was not the one I had ordered. I called customer services and was told that I can return the bag sent, but I couldn't get the bag I ordered as it was no longer in stock! The call handler was unable to confirm how I could order a product that was out of stock and put it down to a warehouse system error. As a result I agreed to return the item (which I did via Hermes) and asked for my VIP membership to be cancelled and the £35 to be refunded back to my account as I no longer wanted to order from JustFab again (I'd heard to the various complaints) I was assured my account would be cancelled and that the refund of £35 to my bank account would occur upon receipt of the returned bag (Hermes picked up the bag on 03/03/2015).

My experience went perfectly Well at first. I received my order, excited to try on my new shoes and boots, only to find I didn't receive all I had paid for. The receipt showed I had paid for boots I did not receive. I tried to call customer service but would sit on hold for an hour and give up. I could never get through and never ended up getting what was missing from my order.

I will never be placing an order from JustFab again. I bought a pair of boots in November 2014 and just now realized that they have been charging me $39.95 for 4 months now! I don't recall that the $39.95 a month was CLEARLY stated in the sign up. (It wasn't.) And frankly, I am angry. I called their customer service line only to be mind blown. The girl pretended she couldn't hear me (when I could clearly hear her) and hung up on me during the phone call. I am very upset with this website and it looks like many other people are as well. I suggest to never buy from JustFab, they will scam you.

Thank you Just Fab for reading my review and taking it upon yourself to cancel my membership on my behalf. It is much appreciated.

I have shopped with them before. I usually buy shoes or purses off of them because they're cheap and I wouldn't cry if I ruined them. It worked for me. The problem started when they decided to jack up their prices. It was $39.99 CAD for an item before and it went to $39.99 USD now. How ridiculous. For a pair of cheap uncomfortable shoes? Plus the currency rate is always fluctuating. So I ordered a purse from them. Thinking it's be close to $50 of anything. Guess what? They charged me $68.12 for a purse. A JustFab purse for almost $70? INSANE!

I've been a loyal VIP member at JustFab for years, bought so many shoes, and recommended them to friends. All of a sudden, I went to order shoes today for my birthday and my order wouldn't go through. Weird. And inconvenient. I emailed JustFab with no response. Finally, I called them and they informed me my account had been BLACKLISTED with no explanation. Meaning I was no longer able to order anything on my account. How can a VIP member who orders shoes every month for the last 2 years be randomly blacklisted!? What an outrage! I was casually informed I could create a whole new account if I wished, losing all of my 10000 reward points I had accumulated since I started shopping there, and then told "Don't forget to like us on Facebook." Ya right! How about sorry for this mistake and inconveniencing you? Good job losing a customer, JustFab. I will be telling all of my friends and family not to shop there ever again.

After my last experience with Justfab (not a good one), I kept my subscription until I could use up the last of my credits that had accumulated. I really should have just unsubscribed right away. I placed an order with JustFab in February and have yet to receive it (it is now April) or any response after trying multiple times to contact them. I am going to try again, and as soon as my shipment is received or I have gotten my money back, I will be cancelling my subscription. I honestly can't even say that the customer service was bad because I have yet to receive any.

I bought my boots in November 2014. As of March 2015 and wearing my boots probably twice a week throughout those couple months, they are coming apart where my toes are, causing any sort of water to come into the shoe. Unsatisfied, I contacted customer support in which they said that they could not process any sort of return because it was after the 30 day return period. I explained that if I knew the boots would fall apart after a couple months of wearing them, I definitely would not have bought them or would have returned them within the 30 day period. But customer service couldn't do anything for me. This shows me how cheaply made the items are at this company and how much they don't seem to care about their products and customers.

I have found the perfect pair of booties on JustFab website a couple years ago. At the time we had the money on they didn't take paypal, and that's all my fiance had to pay with. Well the guy he talked to on the phone said they would come back in a couple months and if we had a checking account or someone to help us we could order them then. So I have checked at least once a week to check to see them and haven't come across them yet. That is the only thing keeping me from buying any shoes from them. Because I was told one thing and haven't seen anything about the shoes I want.

Difficulty in cancelling the VIP membership. Why doesn't it have a feature to cancel via e-mail? Unable to cancel via phone.

Do not be tempted by their initial promotion to get you to sign up for a membership. They say that you can cancel at anytime but it's not that easy. I called to cancel my membership 2 weeks ago but they said I will lose the $39.99 credit that was already charged to my credit card. She said I should purchase something with my credit then cancel.

I had thought I had cancelled my membership. It hadn't taken any money out for 2 months. Upon this month it had taken money out. I called and they said there was absolutely nothing they could do about it. They were very insincere. I am 17 years old trying to save money for college and I do not need this. I am NEVER using this site again.

I don't understand how JustFab is still in business. It's very shady to have people sign up for a membership just to view their products, which eventually turns into a "VIP" membership by committing the member to either SKIP buying a shoe for $39.99 or be charged that price. Who has time to browse every 5th of the month and avoid this fee if they didn't want to buy anything? Can't believe there are commercials for this business too. Even though they show you the membership terms and conditions, it's very easy to miss it because it's very small. Beware of this, and please definitely READ. The only way to cancel your membership is by calling them. The person I spoke to said he would have to cancel the shoes I purchased as well, unless I wanted to buy them at their original price. I cancelled everything. What a turn off.

Received an email stating JustFab had an offer - shoes were all £35 and it was buy one get one free. I ordered my 2 pairs and they arrived quickly. The shoes were so small and narrow I couldn't even nearly get my normal sized feet in them. I immediately logged in to my account, located my order and tried to click 'return items' but of course it was greyed out. Apparently I need to phone or email (what a surprise). So I emailed and asked could I please have a refund. I was told no not really, they can't refund by email and it will need to be done over the phone - a premium 08 number of course.

The first and best clue should be that you have to "register" to even look at their offerings. The second is that you can not screen items by material. I did not give them any CC info but I did (stupidly) give them my e-mail address. I do not want to join a subscription for cheap vinyl shoes. I was just shopping as I would any other online site. I am going to stop the e-mail spamming as soon as I can figure out how.

JustFab is the biggest scam I've ever come across in terms of online shopping. They're the most unprofessional company I've ever seen. I've been charged 3 times now without my knowledge for ''VIP Credits'' and upon trying to cancel on order online I've made today they said it's not possible because as soon as you order an item you can't cancel it because the warehouse takes the order straight away.

I wish I read these reviews first but alas I ordered two pairs of shoes from them on their new v.i.p membership advert, which I was charged over $60 dollars for. So I was annoyed already that my shipping was expensive and it was quoted in USD. When the shoes arrived, the quality of the box they were in was better so of course they were going back. I followed the directions on the invoice for printing a 'free' return label that was NOT under my orders in my account. In the end I called customer service to be told I effectively had to pay for 'restocking' the returned items and a label was emailed. I also decided to 'cancel' my membership and had to listen to the sales pitch to try and keep me after repeatedly stating no I want to cancel.

Absolutely horrified at the way this company does business! At first look, the company looks fantastic - great products for high street prices and as a new customer you are taken in by the large discounts offered. I went ahead and purchased a pair of boots, receiving a great first time buyer discount in November 2014. By March 2015 I was starting to wonder why money was going a lot quicker than it usually was - this was because JustFab were taking £35.00 out of my account on a monthly basis. I immediately called the company to rectify this issue.

I saw an advert today about JustFab.co.uk. I needed new shoes so I thought as I was on my laptop I'd have a look. Found my 2 pairs of shoes I liked and purchased them. Not realizing or reading (my own fault) about the VIP membership and not realizing what I was getting myself into. Got an email and then found out about the 35 charge etc. I purchased these shoes basically at the wrong time for me as I would be on holiday during the 1st-5th so luckily they had a withdrawal form to fill out and got an email sent straight back saying I would no longer be in this VIP membership, thank goodness! I will still check and make sure that they do not charge me and hopefully they don't but I do think this scheme is wrong. 35 charge if you don't take action? Ridiculous. I love shoes but I don't think this membership is convenient at all for some\most people.

Do not do business with this company. NEVER!!! I have been unexpected charge $39.95 for the past 4 months after I bought a $39.95 pair of boots. When I created the account to purchase it, I do not remember signing up for a VIP account nor do I remember it ever being an option. I am a student and cannot afford for a company to be charging me $39.95 a month... This it is a total scam!! I just called them to cancel whatever I had there, but they were unwilling to recognize their mistake of leading people to error and didn't want to refund my money. They kept telling me that I could just skip the month and that would have been nice to know when they automatically signed me up for the stupid VIP membership. I am frustrated by this experience and would highly encourage everyone to never sign up for anything at JustFab. They will just charge you without any notification at all!

Discover £35/month had been deducted from my account for 18 months without receiving clear notice that this was happening or any prompts for my accruing credits. Discover with customer services who offered 10 refunded cash but I would have to keep 8. This seemed reasonable but when the order arrived for the 8 the quality was appalling. I now clearly want a refund for the 8 remaining as I have given it a fair trial. Customer services were really unhelpful and for a prolonged period pretended that they couldn't hear me talking even though I could hear them clearly and it wasn't on mute. So unprofessional! Hugely disappointed. Would discourage anyone from using. Not in any way transparent that this was happening. Awful.

I am absolutely disgusted with the customer service from JustFab. My boyfriend brought me a present of here for Christmas in December 2013. Without us knowing the account would take £35 out of his account once a month. With working a full time job of up to 60 hours per week I do not have time to skip the month within that 4 day time limit because it is the last thing I think about. After forgetting to skip the month this year my boyfriend has been charged £70 on his account that he cannot really afford.. so today, on my only day off, I phoned the customer service up and was furious. I was a very pleasant customer at first, explaining my situation. I asked the woman if I could close my account and get my money back, she said she could cancel my VIP membership but my credits would remain on my account.

I purchased a pair of shoes in August. Since then I have had 35 taken from my account on a number of times (4). I have called customer services and have been hanging on in excess of 30 mins on two occasions. Due to this I sent an email to customer services. Someone called ** replied advising me that I was a VIP member and unless I have skipped a month the company would continue to take 35 from my account. I was advised that if I wanted to cancel the account I was to put it in writing. I wrote to the address provided and have had no reply. Not a word and this was in November. Trying to get through to customer service is a nightmare.

I had to sign up as a VIP member to make a purchase, not realizing (it is not clear at all) that that would sign me up to have £35 taken from my bank account every month and used as JustFab account credit. Thankfully I noticed in the small print at the bottom of my order confirmation, and after a lot of hassle, I have withdrawn from the VIP because I was within 14 days of joining.

Thank you Clarisse,

In August 2014 I canceled my JustFab account, because I was tired of canceling at the beginning of each month, plus I'd recently been let go from my job. Five months later, I thought it would be okay to delete my cancellation email. I received my income tax in February and the day after, was charged from JustFab! I called them a few days later (it was the weekend) and asked them about it. They said since I didn't have my cancellation confirmation number, they couldn't (read wouldn't) close the account. So I tried to close it again. I was told I could not close my account because I had two credits. Not to mention, I could not get a refund on either credit. Now I'm stuck with two credits and a card that can't have a balance over $39.95 in fear of them charging me randomly in the middle of the month again.

I have never been so mistreated as I have been by this company. I bought a pair of shoes from them in November of 2012, and while I did not like their VIP system, determined I could skip any months I was not buying anything. The shoes came, and I was satisfied with them, and when December came I made sure to skip the month prior to the 5th. I didn't notice until I went to skip January that I had still been charged for December, and received no credits. After that happened again in January, I attempted to close my account online, only to discover that isn't possible. So, I called the company, only to be hung up on when I explained the problem.

My daughter signed up for JustFab. Didn't like quality of the boot she got. She tried cancelling membership. They talked her into skipping months. She tried calling again (mind you, she is not an adult). She kept saying "No, no, I just want to cancel." Well, guess what, they didn't cancel her. Then I got two charges two months in a row. They don't ship you shoes, but you have to pick them out. We didn't know about it until I checked my credit card statement. I called to cancel then. Felt my blood pressure rising as they have an answer for everything you say to try to cancel and they don't want to let you.

I signed up as a member and placed an order in February for the 50% discount outfit, but never received an email confirmation. When I tried to login to the account I created, the website rejected my email and password. Password retrieval didn't send anything to my email. However, I received my order and my credit card was charged for more than advertised -- $50 when my order was supposed to be $35. I thought that maybe I made a mistake and the VIP account wasn't actually created, so I wouldn't be charged for subsequent months (since I can't even login to skip the month).

All I want was to cancel my account because I was charged $40 for not skipping the monthly selection! I called customer service to cancel it but CSR talked too fast or read too fast from their script, you can't even understand a word she's saying then she hung up on me! They will try hard to convince you to keep your account! I even called my credit card company to stop this company from taking money from me. Gone through hell from this company and will never buy again!

Made an order with just fab, joined their stupid VIP membership, ordered my first pair which was supposed to be $39.99 free shipping. Hidden fees were that in Canada there is no free shipping, and all the invoices are American dollars. My one pair of $39.99 shoes came to $52.00. When I checked my online credit card statement, they had charged me $65.00. I was furious, I called in they assured me everything was cancelled.

I signed up and ordered two pairs of shoes at a discounted price from this company. They weren't the greatest of quality but for the price I paid I was happy enough. Then I noticed £35 had been taken from my bank account without any notice or prior warning, I rang customer services who said I had agreed to the VIP account which means £35 is taken from my account every month which I could use as credit towards my next order.

I don't think I could be any more frustrated with this company. During the first month, I didn't receive any emails that prompted me that they were going to bill my account if I didn't skip the month. Ok-- I take accountability for that, you bill me and it's non-refundable because I didn't read. I learned my lesson. The first boots I received from the store credit were REALLY crappy quality-- not buying shoes from this company again.

I am very upset with how I was charged with any notice by JUSTFAB! Now I love their products and awesome deals, but to be charged $39.95 off my card! This is insane. If I was sent a notice, I wouldn't have mind, but I wasn't and I am highly offended.

I signed up for JustFab last year. During the course of the year I would forget to skip my monthly purchase option and was charge $39.95. After this happen for several months in a row I decided it was best that I cancel my account. I am a nurse, I do not always have access to my phone or email while at work and when I'm home I'm sleep. I called customer service and of course they tried to get me to stay, but I explained that I was not using the services and I didn't like getting charge when I forgot to skip a month.

I ordered three pairs of shoes from JustFab when I saw an offer via a TV advert. The advert stated that you could buy three pairs for "just £35." I went online immediately and bought three pairs of shoes which arrived very quickly. One pair was lovely and I have received lovely comments about their design. One pair was a completely different shade of pink to the picture online and another was made of a fabric which scratched off very quickly. I bought the shoes in July using my PayPal account yet when I checked my online bank statement this month I discovered I had been charged for EVERY month since July, creating a total payment of £280.

I bought what I thought was a great first time offer & a great deal. I signed up with no choice as to what I signed up as they automatically made me a "VIP" member telling me I was chosen. No no no do not let them fool you. This is actually a complete money making scam. Not only do they sign you up to make a compulsory purchase every month even if you don’t purchase you are charged £35 every single month. Or you can log on each month between the 1st & 5th to skip a month (because of course this is so convenient & we all have time in our lives to do this). You then have to call a premium rate number to cancel who try to keep your custom so much & do not acknowledge your complaints. My shoes are poor quality. Delivery was 3-5 working days- it took 8 working days. You then have to call to request to send a return. You cannot get your money back either.

I am a very frequent online shopper and consider myself quite savvy in that regard. However, I feel that JustFab.com pulled one over on me. As a matter of fact, I have signed up for a similar system (Murad skin care). They clearly outlined their monthly cost and I knew what I was signing up for. However this was NOT the case with JustFab.

Just fab is a ** website. I didn't know they automatically sign you up for a VIP when you buy something until I finish with my purchased. Every month I go on there to skip a month so I won't be charge and I can never find the option so they would ** charge me. I try to call them so many times to cancel and get my money back- they always put me on hold for several hours. What kind of business are they running? People have a life too and can't just be sitting at the phone everyday or go on there every month to look for the skip a month so you won't be charge (which I can never find the option). I want my Freaking money back and cancel my member. I never write a review before, but this website is making me so mad. I hope they get shut down for scamming people like that.

It's very unfortunate that not only me but many customers go through this experience because on the website it looks like you are only buying one item when you are submitting to a "month club" as explained by the company. It's that one extra discount that they give and without knowing you are made VIP member. At least that is what the person on the phone told me, there was one little box.

Long story I ordered some boots which were only 9.99 plus shipping lol big deal right for some boots 15 bucks!! BUT then I was curious to see what people said about this website. I looked through some reviews which 98.99% of them are horrible reviews!! Anyways ppl said you were getting charged 39.95 a month even if you did not buy anything. So I quickly called, was on hold for 45 min., then ** answered, which he was very helpful although he tried to convince me to keep my V.I.P. account which I denied! He went ahead and canceled my order which automatically canceled my account for V.I.P. He walked me through how to purchase without having to be a V.I.P. customer, but he also was pressuring me to keep my account which was not going to happen!! lol.

I am truly disgusted by the lack of professionalism of this "company." I bought two pairs of shoes in September. Since then, I have been charged EVERY MONTH $39.99, for nothing. I have not gone on the site, nor showed any interest in buying anything else. Just Fab automatically signed me up for this "VIP" access. I have lost almost $250.00 and I am in awe that a company can do this. I called to cancel my account today with a woman who barely spoke english and kept trying to get me to buy more things. I repeatedly asked for a manager and she would not transfer me. I emailed from the website and have yet to get a response. I also asked for a refund and she laughed at me. I cannot believe the thieves that run this awful site. I am also a bit saddened that it took me almost 6 months to catch this. I can't imagine other people.

Overall their shoes are pretty nice but I wasn't expecting the VIP membership of the $39.95 a month. So after I received my order I definitely knew I was not going to order here again due to money issues but okay, on their website they are saying I can cancel ANYTIME I want and say it like it's quick and easy. IT'S NOT. Once you call them and tell them you're calling to cancel your membership they WILL NOT let you!!!!! I called twice and it's not a quick and easy process. Next time I call I feel like I have to BEG them to cancel my membership. CAN YOU GUYS JUST CANCEL MY MEMBERSHIP WHEN I AM POSITIVE THAT I WANT TO CANCEL IT. Do you understand that people don't have the money to give to you.

I purchased a pair of boots in mid December. They are a very nice style of boots and I have been very happy with them until today when I noticed that the sole of the shoe is coming away from the base of the shoe. Having had the boots for only three months, I immediately rang JustFab to ask what could be done about it. The response I received was regarding the 30-day exchange/refund policy. I can perfectly understand this when shoes have been bought and not worn as someone has not decided if they want them or not. However, to discover that after paying £40 for a pair of boots that the material they are made from is beyond substandard and has not lasted more than 3 months is utterly atrocious.

First of all I would like to comment that it is virtually impossible to get ahold of someone to cancel your account. I decided to cancel my credit card so that they could no longer charge me. Then suddenly they were able to charge my account again. I contacted the bank and JustFab both said that there was no way that this could happen without me giving them my cc info, again the bank advised me to again cancel my debit card and it happened again. Both times I never gave them my new debit card. I notified my bank and my intention is to file a complaint with several fraud divisions with regard to this issue. Unfortunately my daughter used my cc for her account as well so I have been charged twice for both accounts in the amount of $159. Please let me know if anyone has had the same issue.

I ordered one item from JustFab in November of 2013. At that time I did not realize that I would be charge $39.95 every month as a VIP member. After looking at our credit card bill for the past several months we realized this and called JustFab to have these charges dropped. They told us that they could cancel our membership but could not refund out money. I'm very upset with JustFab for not making this clear at the time of our initial purchase.

I have been a JustFab customer since 2012 and honestly I have nothing but good things to say about their products and service. Am yet to be disappointed about any of the shoes or bags I have purchased. And yes you do have to subscribe, but I just skip months that I don't want to buy anything and I never get charged. I mistakenly signed up for the kids fashion and was charged once, I called and they cancelled and I have not been charged since. Really I would recommend, just make sure you skip the months you don't want to buy anything and you will not be charged.

When I purchased a pair of shoes from JustFab, I thought it was a great deal and thought I would get my shoes, be happy, and be done but NOOO. As soon as I get my confirmation email, it says thanks for signing up for the membership that I was completely unaware of and it tells me they will charge my account as a credit for a pair of shoes unless I skip. One: I shouldn't have to remember to go skip to not be charged. Two: they should not be allowed to store credit card info without your consent and three: I don't have $40 to be spending on shoes each month and I heard it's hell trying to get your membership cancelled. I don't wanna have to go through hell to get the membership cancelled and I don't want any money taken out of my account. I just want my membership canceled without any hassle now!

Whilst I thought I was getting a bargain buying a pair of boots and a pair of shoes for £35 I was unaware that Justfab had actually signed me up for some kind of credit agreement therefore trying to take £35 a month off me which then goes into the JustFab account, erm why??? Who says I wanted to buy anything else?? I might have done had you not tried stealing money out of my account every month, luckily after one failed attempt and then a successful one I got a email that made me aware of this and asked Paypal to cancel this agreement that I was never aware of.

First of all I work at a pizza place and the most I ever make is $300 every 2 weeks but usually I make about $150. I like to buy shoes every once in awhile cause I work hard and want nice things. I usually buy during sales and even though it's usually just on select styles I find cute things and with the sale of $30 back for every $60 I spend. I bought about $120 worth of merchandise before New Years. So I didn't know when I would receive the $60 so I called customer service and was told I'd receive it on February 22 of 2015. So while I was looking for nice shoes to spend the $60 on that I would be receiving I saw the President's day sale and bought 4 pairs of shoes on February 15 the day before President's day.

My first time ordering off line at JustFab and I never waited 18 days to receive one item when they say 7 days and they took 6 days to confirm my payment!!! I still don't have a confirmation number to track my item. My item still has not been packed to ship and I'm just so confused. I don't know when my purse is going to get here. If it has been a delay there was no statement mentioning it. I just got a copy of my billing statement.

I used to ordered a pair of boots on winter about a year ago, and I was not aware that I would be charged $39.95 every month whether I bought something or not when I signed up. So I made a new account when I forgot my password on my other one. I got a call from my bank and them I realized I've been charged $39.95 multiple times on two separate accounts. I called to cancel my account and have my money that became "member credit" refunded, customer service told me that my money no longer has a cash value and that I can still use it to purchase from them. I'm very disappointed with this, seeing how I canceled my account and no longer wish to purchase from them. I will be calling customer service again to get my refund, I will also be calling my bank to block any future charges from JustFab.

Ordered two pairs of shoes over a month ago. When they arrived they are very poor quality.. The same I have seen in £5 shops in Birmingham City Centre so I contact them and return ask for a return code (Also be aware that you automatically become a VIP and they can charge you £35 every month of which I cancelled). I have contacted them 3 times about my return refund of which they just keep saying it takes 15 working days as the warehouse and returns go to Germany. So I've waited longer and they still haven't refunded me. This is a joke. I return something I want to be refunded ASAP not having to chase my own money over a month later!! Do not buy from this poor quality unprofessional company. Save yourself time and hassle!!!

Look, don't be fooled by what looks like a cheap, cool place to buy shoes. I should have known by now that nothing is that awesome. I fell in love with some regular boots and a pair of high-heeled booties, so I tried to buy them... and this popup kept coming up that said "sign up for a VIP membership". They make it super hard to buy without being a VIP. So I did, and then bought the shoes... and then read the membership fine print. Getting charged 39.95 every month is absurd. And you have to remember to skip the month, which I didn't want to do until the end of time. AND THEN. I wore the very cute booties out for a casual night -- we literally got dinner and went home. And part of the heel just fell off. I had them on for all of an hour.

I have been a member since 2012 and would honestly order more items if they carried my size (10 or 11)! It's nearly impossible to find a style that I like in my size. It's beyond frustrating!!

After growing tired of skipping every month - a VIP perk I don't remember signing up for - I phoned to cancel my account(s). A few month later, £44 has been debited from my account. I called up only to discover my JustFab account had indeed been cancelled - my Fabletics account had not! After explaining I had made it explicitly clear I wanted all my accounts cancelled and therefore saw this transaction as unauthorized, I was met with atrocious customer service. So the only way to 'redeem' my money is to spend it on a trashy pair of leggings probably worth a tenner. Avoid this website like a PLAGUE - it is a hassle from start to finish, not to mention less than average quality products that are overpriced. More people need to be aware of this scam - DO NOT USE JUSTFAB.

2 and a half years ago (27 months) I decided to buy my wife a pair of boots from this JUST FAB website and I did the regular checkout without noticing any subscription that I was registering for. The boots were fine and for 27 months I completely forgot that the website existed, until 2 days ago when I checked my credit card statement for the first time. I noticed recurring statements for the entire period. After some investigation, I realized that I have been paying 1100 $ for a women’s fashion subscription. As a guy, I find this quite pointless and I have had no use for this service (39.95$/month) except for the initial purchase, at which point I was not aware of said service.

My wife bought shoes from this scam company and they enrolled her into a VIP program she did not ask to be part of. I noticed a reoccurring charge on our bank statement and call the company (in the Philippines), and they claimed they could not cancel the VIP account with out our credit card number and my wife on the phone. So we called BOA and guess what, they know this company. BOA was able to reverse over 100.00 in bogus charges and block them from getting into our account. Do not buy from this scam company.

I have been a member of JustFab for almost half a year. This company is a complete scam. First of all I have had over 5 disappointments within a period of a couple of months, each time giving the company 1 more chance. 90% of their items are very cheaply/poorly made and should never cost $40, with the exception with a boot or two. My most recent & most disappointing transaction (among the many) was with an exchange I made almost a month before Valentine's Day. They put out a red shoe with hearts called the 'Valentine'. I called to exchange previous disappointment with this shoe since I had no option to return. I contacted them the day they put the shoe out and was assured the shoe would go out as soon as I put my exchange item in mail and to call once it has been scanned at post office to make process faster, since they do not hold shoes.

Let me start out saying I made an account on this website just because of my problems with JustFab.com. I had been using JustFab for about a year, I had problems with my card being charged for more than the sale price the website said so I cancelled the order but never received conformation of the change so 3 calls later I finally got it settled. Now since I have been dissatisfied with my experience I want to cancel my account! Big problem! I have called 9 times and been on hold for over 45 min each time. I always end up hanging up because I don't have anymore time. I tried emailing them and they just said to call during non peak hours! Well 1 am central time zone should not be a peak time but I continue to be on hold for over 2.5 hours! I am fed up!

A few months ago, I signed up for the VIP program and was fully aware of what I was getting into. $39.95 a month, I could skip the month, it would be fine. After a few months of being disappointed with the selection, I elected to cancel via their website. After doing a couple clickthroughs, I assumed my account had been deactivated and I could go about my business. Imagine my surprise when a week or so ago, I get an email from their site telling me that I have three months worth of credits waiting. What? Sure enough, I check my bank account and notice that $120.00 has gone missing from my bank account and into JustFab's.

The VIP membership is incredibly confusing. I do not remember signing up for this nor do I remember it ever being an option. I have only bought a pair of shoes once and it was way back in 2013. I have only recently noticed being charged £35!! I am a student and cannot afford for a company to be charging me £35 a month when I am not even purchasing something from them it is a total scam!! I have emailed the company about this and the reply was very unhelpful. I will phone up to cancel my membership as I will not be scammed out of more money and will be demanding my money refunded. This is not on and if they run the company in this way it should be stated more clearly what is involved in such memberships. But as I said before, I don't remember opting into this membership scheme.

I ordered a pair of boots which came with a hideous red zip up the back (not shown on the product description). Not only that but the zip broke after me trying them on. Also they automatically signed me up to VIP and continue to take money even though I cancelled!

I had ordered a pair of wedge sneakers since they were very cute. Fast forward many months with the "skip this month" option and I figured I've been skipping a lot and that I probably wasn't going to buy another pair of shoes since the first one I got hurt my ankles and I wasn't sure how true to size their shoes were. I didn't want to risk getting a pair that wasn't my size and have difficulty exchanging or returning it. So I called to cancel my membership (they don't allow online cancelling - you have to call them) since I didn't want to keep skipping every month. However, even though I cancelled it I was still charged for the next month and had a credit in the account.

I have just discovered that JustFab have taken 3 x £35 from my account after I made a purchase in November. I have phoned my bank to report it as an unauthorised payment. I understand that I have been mislead into signing up to a subscription. This was not made clear at the time of purchase. My bank has stopped the payments and has refunded the £105 to my account while this is investigated. If this is challenged by JustFab I shall continue to appeal as I can see that a great many other consumers have had similar experiences. Your website must be changed to make it clearer to purchasers that they are signing up to a monthly subscription.

I joined the VIP account, I bought two pairs of boots, not excellent quality by any means, nowhere did I read that I would be charged £35 every month and had to 'skip' the monthly fee. I have sent two e-mails on their 'contact U.S.' but they were both ignored. I tried to spend the £70 credit but very little choice and what I did find had sold out. I want a refund as this is not legitimate what they do. And I am not ringing after reading the awful reviews.

I signed up to an account with JustFab quite a few months ago and was automatically put onto a VIP account. I ordered some items and wanted to send them all back. I find the returns process an absolute unnecessary faf. I don't have any problems with other online clothing companies. What also isn't clearly stated when signing up to the account is being charged £35 a month. I didn't realise this until 3 months down the line when £105 had been taken out of my account which had been turned into credit onto my JustFab account. I feel like this company is a trap to all who use it and there are probably a lot more people out there who don't even realise this money is being taken out of their accounts.

I called to cancel my account beginning of January after skipping that month because I seriously don't have $40 to spend on shoes right now and my last pair was horrible, and told my account was canceled. But then February rolls around and I see that I have a 39.95 charge from JustFab! Naturally I call to get them to take it off (where I was hung up on TWICE), and the lady says they have no record of me trying to call and cancel my account and that they will "investigate" the incident and get back to me in 36 hours. A week and half later, I still have no response from them and my money has not been returned to me! I'm not sure if they even canceled my account as I also asked them to because I'm still receiving emails! I just want my money back!

Do not buy from this company. They are con merchants operating a scam. I just wanted to purchase a pair of shoes after seeing them advertise on TV. I was offered a buy one, get one free. You have to tick the terms & conditions before you can shop (gotcha), and you're then advised that if when you check out, you opt for the VIP membership (I wasn't aware that I had), then they will take (steal) £35 a month from your debit or credit card each month. After reading some of the reviews on here, some people were charged for 12 months before they realized. At least I was only conned for 3 months. I have emailed them to ask for a refund (bet they say no) and I've stopped payments with my bank. This is a terrible way for a company to behave. Could you imagine if every online store operated the same practice, you'd never keep ahead of your finances. They must be having a good laugh at us mugs... Never again. Stay away!!

I purchased items from Just Fab for my sister's birthday expecting a one off payment. I received a notification from paypal today that another £35 was deducted from my account. I contacted justfab only to find I'd been signed up to a VIP account that will automatically charge me each month. All I wanted and all I thought I had done was purchase a 1 off purchase with no obvious signs I had signed up to anything. JustFab have refused to issue me with a refund despite the money being deducted today. I initially told all my friends about their website and how happy I was with their items but will definitely make them fully aware of what has happened. Very disappointed.

When hearing about Justfab I thought it was a great site with amazing deals. I was so wrong. I really did love the boots I got but I didn't know what I was getting myself into signing up with them. I had no idea they would take $39 dollars out of my account each month. I tried to get a refund but of course their customer service was terrible. I'm really upset and would not recommend anyone buying from Justfab

I received my first order and it was great. The boots are beautiful, great quality, and fit wonderfully. However, after declining my offers for this month, I was still charged $39.95. I tried emailing, but have received no response. I am trying to get my account cancelled and a refund for the extra charge. It doesn't seem like the customer service is top notch.

Beware! I've been charge £35 each month. I just order once poor-made trousers and since then they charge my card each month. I am really pissed off! And want my money back!

Unsubscribed early 2014. Some months later realized that £70 was stolen from my a/c. Contacted you and you refused to refund so I had to buy stuff I did not want. Checked my a/c this morning and out of the blue you have taken £35 randomly from me. Why? What justification do you have? Give it back!

Whilst I was over the moon with my boot purchase, quick delivery etc, I have since noticed that Just Fab have been taking £35 per month out of my account???? I will be contacting them and I will also be contacting my bank to get any association with them cancelled, this is theft.

I ordered a pair of boots on offer in December, they arrived & were poor quality & too big all over. I had every intention to return them but failed to do so within the time period given. I was aware of the skip a month process on 'my account' which I had to sign up to prior ordering the boots. I skipped a month's 'credit' but decided to close the account to save further messing around. I was able to go online & close the account, or that's what I was led to believe. I phoned JustFab 2 days ago when I got my bank statement, which showed 3 payments of £35 had gone from my bank, without me knowing.

They charged me 35 POUNDS. Don't use them. Stay away. They are not clear as you have to create an account to purchase. Misleading. Disgrace.

I placed my first order & never received it. Received a survey about your company & stated I never received my order. I was told it would be re-shipped & I would receive a tracking number. That never happened. I cancelled my account with customer service & was told I would receive a credit for my first order. Today I checked my bank account & charged $40 even though I cancelled my acct. I literally spend 1.25 hrs & called back spending 3 hrs on hold!!! I want a refund on my account for $65 asap. Additionally that is an extremely unprofessional amount of time to have people on hold contacting your company!

The information when signing up is VERY unclear. I thought I could simply purchase a pair of boots. No. I have been charged £35 per month!! It caused me to go into my bank overdraft, resulting in charges. The boots were poor quality. So, overall, I paid a total of over £150 for boots that were poor quality. Disgusting. The fact that the FAQ section of the website has 'Why have I been charged £35 on the 6th of the month' shows exactly how misleading the company is! I work hard for my money and didn't deserve to have money taken for nothing. I feel I have given away hard earned money for them to do NOTHING. I'm very sad about the situation.

I made an order on 18th Jan using credits I had built up. I received an email to say delay in delivery. That was the last personal email sent. No goods received. Complained and received no apology just a quote of my contract. JustFab broke it!

I would like to share an update on the issue with JustFab I posted earlier.

First of all let me start with saying I am absolutely outraged at this website, let's start with the reasons this site is a rip off. No.1 practically everything on this website is the same price '£35' no matter whether it is a pair of dolly shoes or a leather hand bag, which brings me to my next point... The quality of this stuff is cheap to say the least, Hence why I have never revisited the site to buy more 'Fab Products'!

I signed up for JustFab in September and while I was content with the service and the selection at first, I became disappointed very quickly. After being poorly explained what VIP status actually meant, I tried to cancel my VIP status. The lady that I called told me that if I were to cancel my VIP status that I would lose my 1 credit, therefore, not wanting to lose this credit, I told her that I'd use it before canceling. The next day and several days after, I called back to cancel my VIP membership and the phone was never answered.

I ordered shoes from JustFab and I didn't know that when you do, you are becoming vip member. "Vip member" only means they can charge you each month. DO NOT BUY FROM THIS SITE. Once you buy something, they automatically will charge you EVERY month when you don't buy something. You need to go on the site every month between the 1st and the 4th to "skip the month" or else they charge you. How stupid is that...?? I tried to cancel my account by sending them an email but they do not want to cancel it and there is nowhere you can cancel it online. I just want to cancel my account!!! I am so angry. DO NOT order from their site. It's a total scam.

Skipped the month on time but was charged anyway. So now, I have 5 credits I have to use. I am a flat shoes person, Justfab doesn't many cute flat shoes so that's why I wait to order something. It is very frustrating.

I wish it didn't have to escalate to this because I gave the company a few chances to fix the problem before making it public, but I do appreciate their promptness to take care of it once I had posted on this site. Thank you.

I ordered a pair of really great boots for only 9.99. I haven't received them yet (I have a few days til they are supposed to be delivered) but I was shocked to find out that I had been automatically signed up for the VIP program that charges you monthly (unless you log on to skip it every month). I called to cancel, and was given the lonnnnngggg speech about how "all you have to do is skip it!" But I was unable to cancel after saying I wanted to. So I called right back and told this second person that I wanted to cancel and that I didn't want to hear the speech again. So he hung up! I just want to cancel but I LOVE the boots you all have. I will still buy from you, I just don't want to deal with the VIP membership. Is there anyone else I can cancel this VIP membership with?

Omg, where do I begin. I ordered shoes over a month ago when I joined. I honestly was please with my order. I actually liked the shoes I received, however, the bootie that I loved came damaged and the other shoe didn't fit so I returned them. No biggie right? WRONG. You can't really return them because they hold your money you spent hostage. They charge a ridiculous restocking fee that makes it hard not to just go ahead and exchange the items. On top of that it takes 24-48 hrs for JustFab to release the shoes you have on reserve to exchange after they get notification that the actual return is in the possession of the post office. So I called to check on my order 5 days later only to find out that my shoes I had chosen for my exchange had not been released yet from the warehouse. The rep immediately released them and sent me my tracking number. The shoes take 7 to 10 more days after that to actually be delivered to your home.

JustFab has charged me 3 times for a single pair of shoes and after being on hold for over 2.5 hrs no one has answered the phone to give me any sort of response. Never do business with these people.

I signed up to JustFab believing I was getting a really good deal. I was wrong. All of a sudden I was getting charged a lot of money and I had no idea why. Turns out if you don't skip you get charged for the month anyway, don't use this service as this charge is unclear and the email always comes too late as a warning.

After complaining about money being taken from my bank, I have to commend JustFab for refunding the amount back into my bank.

Today I checked my debit card statement and it says there's been a charge of $39.95?!!! The first time that happened I was okay with it because I needed a new pair of shoes. However this is the second time it happens and I am not happy. I am very disappointed because this company is a scam! I don't have time to be on their website 24/7 waiting to skip every month, I have other things to worry about. I also don't have that money to be spending, because I need it for school. I am demanding a refund. It's not okay for this company to be taking away my hard-earn money as well as others who are having the same issue. If I don't receive a refund, I will be cancelling this so-called "VIP" membership.

I placed an order for a handbag since the one received was shipped folded (no stuffing) with a permanent crease. It was shipped in a plastic envelope. I called JustFab, placed an order to substitute the one received. I was also provided with a shipping label. I sent it back via USPS where it was scanned. When I checked my account the return was not there. Spoke to a representative and told me that the one I had on reserve was no longer available although on the website it appeared on hold. The discussion with this woman made me so angry. Since I speak Spanish I press the choice to speak to them. Discovered that the substitution was still on hold. They found the handbag on hold and the scanning from the post office.

I was unable to 'skip this month' because of me being out of the country and not having any internet access. I have tried calling and emailing to talk to someone about not charging my credit card because I do not have the funds this month. I would love to keep my membership, but I can't afford to be charged this month. I would love for someone to get in touch with me.

I have just checked through my PayPal receipts online and noticed 2 separate deductions for £35 from my account. After checking it would appear that as I did not skip a month I have been charged a membership fee. I bought two items on two separate occasions for the joint value of £28.95 which seemed a good deal but now I realize I have realistically spent almost £100 for these items. Not very good value in my opinion and to top it off no refund offered. Disgraceful and a scam.