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JustFab Reviews

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About JustFab

JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.

Visit www.justfab.com
Pros
  • Special first-purchase discount
  • Free shipping for VIP members
  • Personalized style quiz
  • Discounts for VIP members
Cons
  • Must pause to avoid monthly charge
  • Credits do not apply to sale items

JustFab Reviews

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    3 featured reviews
    How do I know I can trust these reviews about JustFab.com?
    • 4,943,040 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 34 Reviews 4730 - 4880
    Verified purchase

    Reviewed June 23, 2016

    Finding the right style from JustFab is not difficult because, at the beginning, there's this test for me to choose my style and then after that, it's practically almost everything that matches your style and it's much easier for me to find things. It's been exciting! Last March, I purchased white heels and it's really good. I don't like sandals because I feel like they're going to break, but this one looks really solid. Their shoes are really of good quality and comfortable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jessica,

    How exciting! We're glad we hit the mark with matching your style! Thanks for shopping with us and we look forward to continue serving you!

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed June 22, 2016

    I love the choices my style expert at JustFab gave to me. I like their shoes. I bought some wedges last April and it is good quality. I didn’t like how they charged my card though. Money was taken off my card when I didn’t buy anything.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Zynisha,

    Thanks for the candid feedback, Zynisha! The membership is a monthly subscription, but you can log in before the 5th of the month to skip the monthly charge if you don't find something you absolutely love. We hope to continue serving you in the future!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 21, 2016

    I checked out the website of JustFab and it was $10 to buy the first pair of shoes. They were cute so I bought them. Their site is great and it was not difficult to look for an item. They have a really good selection of all of the stuff that I like.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Brooke,

    We're so glad you checked us out and liked what you saw! We appreciate you sharing your experience with us!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 21, 2016

    I'm extremely satisfied with my purchases with JustFab as they came in a timely fashion and were really nice. I've already recommended JustFab to a couple of my friends

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Aniyah,

    Thanks for the shoutout to your friends! We love hearing customer stories like yours! Keep checking back for new styles and great deals!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 20, 2016

    I like being a JustFab member. I'm a member since October. I like the choices that they gave me and also like the fact that even if I can't purchase anything at the moment, I'm able to skip that month and still be able to keep that membership going.The shoes I purchased are actually really good and I wear them a lot.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Holland,

    Thank you for taking the time to share your feedback. We're glad to hear that everything is working out for you. If there is anything else we can do to improve our products and services, don't hesitate to reach out!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 19, 2016

    I was already using ShoeDazzle and I tried a couple of shoes that I liked from JustFab. The selections that the style expert gave were okay and that's usually the last place I look as I usually keep looking on the site. The items I purchased has good quality and it has been an awesome experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ileiah,

    Thanks for the feedback! We continually strive to provide the best experience for our customers.

    Best regards,

    JustFab Member Services

    Verified purchase
    Process

    Reviewed June 18, 2016

    There was an item at JustFab that fit what I was looking for so I decided to join. It was very easy finding the style I was looking for. I really like the selection which is really good and the quality is also very nice. I've only bought one pair of shoes so far which were the black boots. I wore them at work and they worked beautifully. The quality of the boot was higher than I expected which I'm impressed with. Dealing with them is an easy process that I'll see results from. I have recommended JustFab to a friend a few times.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Annie,

    Wow, thanks for your great feedback and for recommending us to your friends! We're glad to hear the boots worked out so great for you and hope you find more styles that work, too!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 18, 2016

    I'm a shoe lover, and JustFab has platform shoes and heels that I can stand in and they're comfortable and look absolutely fabulous. Their selections including the bags and accessories are excellent. I have no complaints with the qualities of the shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Maya,

    Wow, thanks for the awesome feedback! We love hearing stories like yours and it makes us proud to serve you.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 17, 2016

    I am a JustFab member for two years now. Every time I go there if I am really looking for something, I usually find what I need. However, I never really get a chance to look at the selection of shoes as I don't get on there often 'cause I'm a college student. So every month I always gotta make sure I skip the month because my account doesn't have money in it. But I like the quality of their products. Everything's good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Adawndra,

    Thanks for being such a loyal customer for two years. We're glad that you are usually able to find what you are looking for. If there is anything we can do to improve our products and services, don't hesitate to let us know!

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed June 16, 2016

    A friend of mine bought from JustFab and posted it. I thought their shoes were a good price and cute so I also purchased from them. I bought one pair and they’re too big, so I’ll send them back. I got some more coming and I bought them on a sale. I went down to a five and a half as I have super small feet. However, I didn’t know that they automatically charge $39 for a membership every month. When I was out of the country, I couldn’t order and they charged me $39 that I wasn’t aware of. I think it’s really a cool concept but I don’t buy shoes every month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Cindy,

    Thanks for sharing your comments. We know it's hard sometimes to remember to skip a month when you don't find what you are looking for. We hope you come back to browse our styles to see what you can apply your credit towards!

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceStaff

    Reviewed June 15, 2016

    JustFab is easy and simple. My roommate told me about it and I got a pair of shoes from them and I like it. My favorite thing about JustFab so far is its prices. They are all good deals. They have pretty good quality for the price.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Danielle,

    Thanks for your feedback. We're so glad everything worked out for you! It's reviews like these that makes us want to improve our products and services even more!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 15, 2016

    As my girls got older, they started growing into the woman-size shoes and had a love for shoes. I felt like JustFab would be something that would work great for us that would be affordable and give my kids the variety that they needed to go with their different styles and look. I really go on there and find what I’m looking for, and it wasn’t difficult at all. I could get clothes, jewelry, shoes, and it’s a variety of styles. I love the quality of the products I got from them. I definitely appreciate JustFab because it's very convenient and it satisfies me and my children and what we look for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tamika,

    Thank you for the nice words you had to say about JustFab! We're happy that we were able to provide what you need for you and your girls. Keep checking back for more styles!

    Best regards,

    JustFab Member Services

    Verified purchase
    PricePunctuality & Speed

    Reviewed June 14, 2016

    JustFab is easy, convenient, fast, and affordable. I've been a member for a couple of months and it is easy to find what I was looking for. I got the shoes that I liked and it went by pretty fast. They have the right colors and what I need for special occasions. Some of the shoes are close to my style and others are not but most of the time, they pick around the right kind of style I want.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ann,

    Thanks for the shoutout! We love being able to provide the level of service that our customers seek and we continually strive to meet and exceed our customers' expectations.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 13, 2016

    I like JustFab's VIP system. The only reason I don't purchase from them as much is because of the quality of the shoes. The quality of the clothes is really good, but with the shoes, for $40 a pair, I figured that the quality would be just a little better. I just got some gladiator shoes and when I took them off from wearing them, my footprint was in the shoe. Some of the shoes don't fit quite right and they are not as great a quality as I would like.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lisa,

    We're sorry we didn't meet your expectations with the quality of our shoes. We're continually making improvements so we can provide the best experience for our customers.

    Best regards,

    JustFab Member Services

    Verified purchase
    Online & App

    Reviewed June 12, 2016

    I like JustFab's styles and everything they had to offer. Their ease and convenience are what I like the most about being their member. It was easy to find what I was looking for in their website. I went with their latest offer where I got two pairs for $39.95. Two months ago I bought two pairs of high heeled clogs and I love them. They're my favorite purchases.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kimberly,

    Thank you so much for your feedback! We are so glad you find our site easy to use and find what you are looking for!

    Best regards,

    JustFab Member Services

    Customer ServiceOnline & App

    Reviewed June 12, 2016

    I have tried 3 times to cancel my account after buying one pair of shoes almost a year ago. I don't realize it hasn't gone through until months later when I happen to realize the $39.95 has come out of my bank account again. I called yesterday and the woman would not let me cancel. She kept explaining that I could do some kind of save to date where I can suspend my account. That option is greyed out under my account on the website. She also said she could not refund my money, but could give me a store credit for the 10 months I was paying. There is no store credit on my account. I just want to cancel this and forget about it. Another thing that is very suspicious is that the card I have on my account has expired, but the money is still coming out of my checking account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Erin,

    We're sorry we missed the mark here. We never want to disappoint any of our customers. One of our customer service representatives will be in touch regarding your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed June 11, 2016

    My sister used to be a JustFab customer and she told me about it. I needed shoes, and it was easier for me to look online and they had suggestions. I like the convenience of knowing that anytime I need something every month, I can go on there and get it, and it's already there for me and easy to check out. Their style expert's selections are sometimes off, but for the most part on point. I've been a member for a couple of months and it has been amazing overall.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Desirae,

    Thanks for sharing your experience! We try our best to get our style recommendations on point, but we're always improving. Thanks for shopping!

    Best regards,

    JustFab Member Services

    Customer ServicePrice

    Reviewed June 10, 2016

    Took $39.95 for 5 months, it means JustFab took $199 from me but will just refund 100 because one of the call center employee LIED, telling me the charge would never happen again when I called two months prior about the charges. So if don't shop, they will charge $39.95 every month. The shoes are cheap-made so watch out for the quality. The boots I bought ripped with one month of use, that's why I didn't buy anything else, but didn't know they would charge me for not using the account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Poliana,

    Thank you for providing your honest feedback. We apologize that our service fell short of what you expected from us. One of our customer service representatives will reach out to make sure we make it up to you!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 10, 2016

    I've been purchasing from JustFab for a while. I like it 'cause of the fast shipping and it's very easy to find items that I'm looking for. I got some sandals about a week ago and they're pretty good quality. All in all, it's a great experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Courtney,

    Thank you for your comments! We strive to continually provide positive experiences for our customers.

    Best regards,

    JustFab Member Services

    Verified purchase
    PricePunctuality & Speed

    Reviewed June 9, 2016

    My daughter likes JustFab's style. We ordered three shoes from them at the same time. Two sneakers for her and one flats for me. The white flats I'm wearing gets dirty fast, but she's excited with the sneakers that she's wearing. It's beautiful. Overall, it's good, not expensive and it has good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tatiana,

    We're happy to provide you and your daughter with shoes you love! Keep checking back for new styles!

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed June 8, 2016

    So many have the same experience, Justfab have charged $39 for being the member! And when I ask the customer care, to refund my money, one person rudely ends the chat, and another say they can't refund and the only option I have will be I have to make a purchase out of the credit!! And all the product are so expensive, you won't get anything less than $39!! I'm a student with no income. They don't care either!! I never had such experience ever in my life. Will NEVER recommend Justfab to any single person I know.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 8, 2016

    I liked the shoes that JustFab had. They're pretty good. I've been a member for two months, and I like the discount that they have. In fact, they give a lot of discounts, which makes it easier and more sensible to buy more shoes. At first, I get an email for a $10 off on my next purchase. It's cool, and it happens every time. The options that my style expert gives me fits my style. When I couldn't find the shoes that I wanted, they had other options. However, the strap of the heels that I bought last month broke off after wearing them once. I'm going to see if I could get them repaired. That's the only thing I didn't like. I recommended JustFab to my sister, and now, she's with JustFab as well. However, ShoeDazzle sent her the wrong package. JustFab told her to keep the shoes and they expedited service and paid her back.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jasmine,

    We're happy to provide you and your sister with shoes you love! Keep checking back for more promotions and new styles!

    Best regards,

    JustFab Member Services

    Reviewed June 7, 2016

    I rarely write a poor review, but today I learned that I was a "VIP member" of JustFab which means that my credit card is charged $39.95 monthly unless I push the "skip" button by the 5th of each month. I never gave my permission for this, nor signed up for anything. The company is processing a refund, but buyer beware. It is an unethical way to run a company.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nancy,

    We sincerely apologize that our terms were not clear to you. We are working on your refund and hope this makes it up to you!

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed June 7, 2016

    I bought a pair of shoes two months ago, and they were good. I like JustFab's prices and styles. One of the greatest parts of being a member is that the stylists help you choose what you're looking for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Aleena,

    Thank you for the feedback! If there is anything we can do to improve our products and services, feel free to reach out.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed June 7, 2016

    Kimora Lee Simmons designed some of the shoes in JustFab and I get a lot of her stuff. She’s my idol so I love her designs and the rest she does. I’ve been a JustFab member for about five years and my favorite thing about being one is the shoe prices. I’ve taken offers like the half off or the buy one get one free on the holidays, and a bunch of half off. My last purchase was on Memorial weekend and everything I purchased is good except for one shoe. When I bought it a year ago, I didn’t like it because my foot is a little bit wider in a way and the shoe is really slim or for somebody with smaller, thin feet and I don’t feel comfortable wearing it. I actually didn’t even return it because I didn’t have time to do it.

    My favorite purchase was the white shoes that looks like someone literally drew on the shoes with a skeleton drawing. It’s crazy because every time I wear them, I get the most compliments out of that shoe. I bought it two years ago and I haven’t seen it since. The selections given or suggested by the style expert are good. I’m a very picky person so some of the suggestions don't appeal. All selections can’t appeal to everyone and everything can’t satisfy everyone but most of them are pretty good. Now, I’m looking for some white wedges for my wedding but it's hard and I might need to wait until summer time. I keep checking on it and there are only eight selections and they just don’t look nice. Nevertheless, I always recommend JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Heather,

    Thank you for your comments! We're glad we able to provide you with quality, stylish shoes at an affordable price. Isn't it so fun to get compliments on new shoes? :)

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed June 6, 2016

    I like the prices of JustFab so I purchased from them. I’ve only been a member for a couple of months and the selections given to me were pretty right on. The products that I've purchased are all pretty good so I’m not disappointed. It's been pretty cool with JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashley,

    We're excited to have you as a new member! We hope to continue providing you with quality products and services.

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 6, 2016

    I looked at the shoes and thought they were cute, so I signed up with JustFab and I have been a member for 2-3 years now. I like the selection. I don’t get a pair of shoes every month because I can't always afford it. Normally, I just skip a month and if I forget it, the money gets automatically taken out. I know that’s how the whole system works. Recently, I got two pair of shoes because I had two credits. I really like the quick shipping.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ally,

    Thanks for your feedback. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase
    Sales & MarketingPrice

    Reviewed June 5, 2016

    I've been buying from JustFab for a few years already. I like their sales, buying 2 for the price of 1. My last purchase was a pair of sandals or heels. The quality isn't the best, but I'm a college student, so I get what I can afford. It's good enough for me because I'm not going on a date or some important event. JustFab is efficient and affordable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kayla,

    Thank you for being a valued customer for a few years! We're always finding ways to continually improve the quality and value of our products. Keep checking back for more offers and promotions!

    Best regards,

    JustFab Member Services

    Verified purchase
    Online & App

    Reviewed June 5, 2016

    I’d definitely try JustFab again. It was great with. However, I canceled because I couldn’t afford the $40 monthly fee anymore but everyone at JustFab was polite. It was easy to cancel. Their website was really organized. It was easy to find items I was looking for and they had really cute styles. I availed of an initial offer where the first item was $10 and shipping was $5 which was really nice. I would definitely use that again when I do decide to join later on. I really like the style experts. I would have liked more customization because I felt like a lot of their styles didn’t exactly suit me. But what I bought definitely had great quality. I was really surprised.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Trang,

    Thanks for your honest feedback. We're glad you were able to utilize the first time offer. Remember you can always skip a month if you can't afford it or don't find something you love. We hope to see you as a member again soon!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 4, 2016

    I like JustFab's shoes and I’m glad they have plus sizes now which I can choose from. I do like their styles. When they had things 50% off a while back, I bought about four pairs of shoes which are great. I love my boots but I haven’t worn the sandals yet because I’m in Tennessee and it just started getting warm again. I didn’t want to get sick because the temperature was bouncing around at 60 degrees, 70 degrees, and 50 degrees.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Rochelle,

    Thank you for the feedback! We're so excited you've been able to find so many styles that suit you. We hope you get to wear your new sandals soon!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 3, 2016

    My friend orders from JustFab all the time. When I needed graduation shoes, I went with JustFab and finding what I wanted was easy. I like the selections given to me a Iot and I also got the VIP special on the first shoes that I got from them. I bought these nude shoes about a week ago and they were express shipped to me. The quality of the items that I have bought was really good. I would recommend JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Gabrielle,

    Awesome! We're happy that you were able to find shoes so quickly for your graduation!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed June 3, 2016

    I am dissatisfied with JustFab and I hope to cancel my account. I'm really not interested and I wasn't aware of the system when I signed up.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Emily,

    We're sorry you were less than satisfied with our services. We are continually making improvements to our signup process to make this more clear to customers. We'll have one of our customer services representatives reach out for help with your account.

    Best regards,

    JustFab Member Services

    Customer Service

    Reviewed June 2, 2016

    I was a loyal customer of JustFab for years. A few months ago I called to cancel my account. $200 has been taken out of my account since! I'm pregnant and on bedrest and can't afford this. Horrible way to treat a loyal customer. I emailed and tried to live chat and gotten absolutely nowhere. I loved my JustFab shoes, and planned on reactivating or creating a new account when I'm off bed rest and more financially stable. That will not be happening now. Very very very unhappy "loyal" customer!!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Chelsea,

    We are so sorry we did not meet your needs. This is not how we intend to treat our loyal customers. We want to make it up to you and one of our customer service representatives will be in touch regarding your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed June 2, 2016

    JustFab had a deal for two pairs for $40 for your first order and that sounded like a great deal so I signed up. I've been a member for four years and I like the fact that they set shoe styles for me that I would like and I always end up picking one of those shoes. Then I told my family members about it and I believe they signed up on it as well. I took advantage of their special offers and had lots of wedges and some shoes from them. But for the last two months, I've skipped. For the most part, the products were good quality. I have some boots that I really like. I got them a year ago and I still wear them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ana,

    Wow! Thank you so much for being a valued member for four years and for getting your family to join, too! We look forward to continuing to serve you and your family.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed June 1, 2016

    It was easy to find the item or the style I was looking for in JustFab. I've been a member for at least six months now and as a member, I like the rewards I get from them. The selections that I've been given by their style expert were good but I mostly like to browse everything and then pick for myself. I find things better doing my own searching. The items I've purchased have been pretty good for the most part. However, I did receive a purse that broke within five minutes and a couple of pairs of shoes that weren't of great quality. I also bought a pair of shoes where the rhinestones fell off the first time I wore them, and a purse where the buckle broke within the first week so I didn't get a lot of use out of that. But I've also gotten a pair of boots that are really of great quality, and I got a different purse that was one of the best purses I've ever had. So, it's a hit or miss. My favorite purchase so far was the black purse that I bought and some jeans that I got.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Erica,

    Thank you for sharing your honest feedback. We apologize that some of our products didn't meet your standards, but we'll be sure to use this feedback to improve our products and services.

    Best regards,

    JustFab Member Services

    Customer ServicePunctuality & Speed

    Reviewed May 31, 2016

    I have just discovered for the last few months JustFab have been taking £35.00 per month out of my account. All I did was order a pair of leggings from them which were just awful and arrived late. There is no customer service. Can anyone advise how I get a refund and stop this happening? This is fraud.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tiina,

    We sincerely apologize that you were less than satisfied with our products and we'd love to make it up to you. Someone from our customer service team will be in touch to help resolve your issue.

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceStaff

    Reviewed May 31, 2016

    My experience with JustFab has been good. I like the price and the quality of their items. I have a very small foot and they always had my size. It’s really easy to find items that I was looking for. If I know the name, I just type it in. Otherwise, I type in the kind of boot or shoe that I'm looking for. I purchased a handbag about a month ago. It's leather and it’s really nice. It was $39 but it was on sale at $24. I’ve also done Christmas shopping with them. In fact, last year I purchased three items from them which were really nice. They wear them all the time. They’re probably even members by now. Either that or they order through me because I seem to be the one that they go to. I’ve also gotten boots for my granddaughter and she’s extremely picky but she loves them.

    Last year I got some flip-flops and sandals of different styles for $9 each and they were gorgeous. And then my granddaughter went to Thailand and they can’t wear flip-flops. So they wear the open toe on a missions trip and they had a lot of them. We can’t find them very much out in the market because flip-flops seem to be the really big rage so JustFab handled everything. I have yet to use my style expert though because when I need something, I know what I want so I just look for them. So far my favorite purchase is a pair of long boots. With the job I do, I have to be able to run. The heels weren’t really high and they still had a lot of style to them. I love them and they’re comfortable. And, I like the option that if for some reason my budget won’t allow me to have them take my money out, I can skip it. It isn’t mandatory and I keep my credits run until forever. Once they’re in there, they’re in there. I can use them whenever I want.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Judy,

    We are so excited you are happy with your purchases! We love hearing stories about our members buying gifts for friends and family! Thank you so much for being a valued customer of JustFab!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed May 31, 2016

    JustFab had a promotion of getting two pairs of boots for $40 and that really caught my attention. So I became a member since December, and I like the fact that I can get the special promotions. All their shoes are really pretty, and the selections given to me were good. I liked almost everything. I bought some booties for spring four months ago, and I like it. It has good quality. Overall, I had a very good experience with JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Yose,

    Thanks for being a valued member! We always have special promotions, so keep checking back for more deals!

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & Speed

    Reviewed May 30, 2016

    I signed up for JustFab a couple of years ago, but never really bought anything on it until now. I recently bought a pair of heels, and they're comfortable. It was a quick and easy experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Marissa,

    Thank you so much for your feedback! We're happy you have started utilizing our services again. We hope you keep finding what you're looking for!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed May 29, 2016

    JustFab had very nice styles on TV so I went online and made an account with them. They gave me a little quiz, then I browsed and found items I liked a lot. As a member, after purchasing, items got low-priced and had free shipping. Sometimes I skipped buying because something didn't match in the way I wanted it, but the quality is very good. The shoes that I got from them back then are still in perfect shape, and my favorite from them are these new pointed shoes. Everything was perfect with JustFab though I had to cancel my account because I couldn't afford to make any more purchases like that.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Theresa,

    We appreciate your business, and we are sorry to see that you had to cancel your account with us. We'd love to have you back when you are able! Just so you know, you can still be a member and skip the months you can't afford or don't find something you love.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed May 29, 2016

    I used to be a JustFab member before for three years. I like the fact that there's a lot of different things and styles that I can get at a much cheaper price. However, I think more styles should be added maybe at the beginning when taking the test because we're forced to have one of their items when it's not exactly what we like. I bought some sandals from them about a week and a half ago and the quality is good. It's exciting to have something new.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jennifer,

    Thanks for your honest feedback. We always utilize customer comments when improving our products and services. Keep checking back for more goodies!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed May 28, 2016

    I've been a member of JustFab for a long time and I purchased a lot of shoes from them with good quality. I like their shoe selection too. I'm often able to find things that appeal to me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tawanna,

    Thank you for being a valued member of JustFab for such a long time! We appreciate your positive feedback and look forward to continuing to serve you with quality products and outstanding service.

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceStaff

    Reviewed May 27, 2016

    I was never refunded my money. They steal your money plus you can't get anyone who speaks English or that's not living in India somewhere who understand what you're talking about. Nor can you understand what they are saying. They come up with lies about why they can't refund you and BS their way. Here we are almost two Months have gone by and I've still have NOT seen my refund. Worst place ever - DO NOT ORDER FROM HERE!! They charge you a return fee even when their items run two sizes too big in addition to taking two months to refund you. They rob you blind. I would never recommend this company to anyone. Stay clear of them. They are JUST Horrible... Far from Fab!!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Anitta,

    Thank you for providing your honest feedback. We always listen to our customers' comments and use them to improve our products and services. We'll be in touch privately to work with you toward a resolution.

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceOnline & App

    Reviewed May 27, 2016

    I've been a member of JustFab since November last year. Initially, I was looking for some boots and on JustFab's commercial, it said that they had boots. Then I saw on Facebook a picture of some of their boots that I liked so I ordered them. It's easy to find the boots on their website. The selections are very good and they have a lot of options shoe-wise and the price is decent. The quality of the boots is good and I absolutely love it. I also got my mom to join JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Autumn,

    Wow, thanks for the great feedback! We appreciate your loyalty to JustFab and for getting your mom to join, too!

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer ServicePrice

    Reviewed May 25, 2016

    Looking for items at JustFab is okay. However, from the phone, it's not good because I can look at one pair of shoes and I could be on the fifth page, then when I go back, it takes me all the way back up to the top like I've never went through them. The website can be a little better. The shoes aren't the most comfy either but that's okay. In addition, the special offers don't apply to me because they say that since I'm a VIP member, my shoes have to cost $39.95. So I can't get the cute sandals and all of those stuff. The style selections they provide are good but I like to look at everything and not just what somebody said I needed to look at. I feel like they venture off a little which is okay.

    My last purchase was a purse and I was very dissatisfied with that. It was deceiving on the internet. It was ginormous and I could've fit a bunch of beach towels and an umbrella in it when I wanted it just for myself. It was huge so I gave it to a friend's daughter. Also, I have shoes that are already torn and the bottom is separating. To me, that was cheaply made.

    At this point I know I sound like I'm complaining, but I still think JustFab is cool. I like being able to go on their site, pick a shoe, and then it puts it right on my card and send it right to me. I don't have to worry about anything. My experience with them has been easy and enjoyable. I just can’t afford it anymore because they’re not only taking from my account but they’re also taking from my husband’s. We have two separate accounts and I can’t keep paying that. It’s costing way too much.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Justina,

    We really appreciate you sharing your honest opinion! We will use your feedback to improve our products and services. Thank you for being a valued member!

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer Service

    Reviewed May 24, 2016

    I returned two pairs of shoes. They received my package on May 5th. And they told me I would receive a full refund in 7 to 10 business days. I have yet to receive my refund. They told me it was an issue with PayPal. I called PayPal with the JF rep on the line. Paypal informed them that there is nothing wrong with my account and I was able to receive credits. My account id in good standing. JustFab then told me that they have done all that they can do and refuse to issue me a refund. I was also told by the supervisor Suzann that I would get a call back in 24 hours but it has been like 96 hours (4 days) and still no callback.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Brooke,

    We sincerely apologize for the delay in your refund. One of our customer service representatives will look into this for you and be in touch.

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceOnline & App

    Reviewed May 24, 2016

    I've always had a good experience with JustFab. I went online and saw these shoes that I really wanted on their website, so I ordered it and as a member for over a year now, my favorite is the discounted shoe prices. When I first signed up, there's a discounted price and one time there was two for the price of one. Every time I've gone to their website they had a good selection as we had filled out our styles and what we like back then. 90% of the time there's always something nice that I would like. JustFab is very dependable. My shoes always came in a timely manner, though one time I sent it back because it didn't fit. But the shoes are excellent quality. I bought two pairs of shoes four months ago which are really nice. Then the first pair I bought, fox-alligator looking kind of heels, was amazing and I still wear it religiously wherever I go out.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Yvonna,

    We greatly appreciate your business over the past year! We're so happy to continue providing you with quality shoes in fun and trendy styles! Thank you for providing your great feedback!

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 23, 2016

    My friend told me about JustFab a few years ago and all their stuff is really cute and seemed like good quality. The items were usually sold out on my size but I’m a pretty common size so that was normal for me and it was okay. I've been a member for a year then I stopped using them. But I went back to them about a year later and their quality was not nearly as good as it was before. My last purchase was just this winter when I bought two pairs of boots of which I had to send one back because they kept falling apart. That’s when I stopped my membership. However, the selections given by my style expert were fine and all their stuff are in my style range. My favorite purchase was my jade boots which I still have from three years ago. I’ve had mixed quality and things with them but they were really good about returning my money and getting all taken cared of for me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Moriah,

    Thank you for your honest feedback. We'll definitely make sure to pass this information along so we can continue improving our products and services.

    Best regards,

    JustFab Member Services

    Verified purchase
    Process

    Reviewed May 22, 2016

    I've had JustFab for a few months now. I've purchased purses, shoes and the process has been easy. They have pretty good selections and I enjoy their free shipping.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ronda,

    That's great! We're so happy you've been satisfied with your shoes and purses over the past few months. We strive to continually satisfy our customers with great quality, free shipping and excellent customer service.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed May 21, 2016

    JustFab had a promotion of two for $39.95 so I purchased from them. The variety of styles has changed a lot from when I first became a member four years ago. It's now somewhat difficult to find the styles I'm looking for but I liked some of their suggestions. Some of them are my style while some of them aren't, so what I normally do is I browse through and ask them for something if I see something I like. The order factor and shipping are easy. Shipping is also convenient because if I ordered something on a Wednesday, by Saturday I have it. And when they offered the BOGO, the two for one, I've been able to take advantage of that. I purchased a brown wooden-heel shoe on Monday and I love them. The quality is sheer perfection to me. I also got black boots and wear them all the time. I haven't gotten up to the point where you're able to get so many points and get free stuff. However, it was a good experience all around.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tanisha,

    We're so glad you are happy with your recent purchases! We look forward to continuing to serve you!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed May 20, 2016

    I liked what I saw from JustFab. I also liked the bill and it's easy to find the items I'm looking for. They gave me nice selections and deals. I took advantage of their special offers on shoes and loved the quality of the items I purchased. It's a good experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sheila,

    Awesome! We're glad you have been able to find just what you were looking for. We are always working to expand our selection to provide more quality pieces to choose from.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed May 18, 2016

    I like JustFab's prices and the amount of shoes they have. I got a pair of half-boots that I love and I wear them all the time. This month, I bought a pair of those sandals with the straps going all the way up. If I ever have any problems with items, JustFab accepts returns - no questions asked.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Judy,

    We're glad that you were satisfied with the items that you purchased. Is there anything we could have done to serve you better? We're always striving to completely satisfy our customers!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed May 17, 2016

    I like JustFab's shoes and the fact that I get free stuff like magazines. It’s easier than going out shopping. I could just order online and get it here in a couple of days. I got a pair of shoes and a jacket last month and the quality was good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kianie,

    We are so glad you had a good experience with JustFab. We love hearing our customers' stories, especially when you are satisfied with our products. Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed May 15, 2016

    I like JustFab. They offer a lot of options, and in fact, I bought two pairs of boots for just $49.99. I also got amazing jeans from them. I recently ordered a little jacket but I overestimated my size and got a medium when I should’ve gotten a small. It’s too big, but it worked out because my mom was in town and it fits her perfect. She loved it and she took it home. Other than that, the material and quality of their products are good. I have nothing to complain about, and overall, I’ve had a good experience. In fact, I've already recommended it to my sisters, my sister-in-law and a few of my friends.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lorraine,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed May 14, 2016

    I got a pair of boots from JustFab and it's my favorite purchase so far. I like that they fit my feet well. JustFab has a lot of selections and I have a variety of things to choose from. Though I haven't received any discounts, I like their $39.95 offer. I purchased a dress last month and the quality of my purchases has been great. However, I had received two pairs of boots and I haven't even had my foot in because they do not fit. I’m stuck with them since I haven't had time to print the thing out to send them back because I don’t have a printer.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Yalonda,

    We apologize for any inconvenience and will use your feedback to improve our products and services. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed May 13, 2016

    I bought from JustFab because of the convenience. One of the boots I got was great and I still wear them consistently. They're a distressed style of boots. For things that are like patent leather or of that nature, I can see the difference in quality. But when it's a rougher-looking pair of boots, I thought they were great. It was easy to find things I would like. However, when I would get them, sometimes the quality was lower than I expected. But with the low price point, it made sense.

    I'm actually about to unsubscribe from the service. There are a couple of things that I thought they could improve too. One is that they should make the option to skip a month be more prominent. It's hidden underneath your profile and it's a process to do that, and they can make that easier. Another is I had trouble sending some things back. Like when I found this pair of shoes and went to return them, they no longer exchange them. Now they're totally useless to me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sophia,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.

    Best regards,

    JustFab Member Services

    Stuart increased rating by 3 stars.
    After a positive interaction with JustFab, Stuart increased their star rating on May 18, 2016.

    Updated review: May 18, 2016

    After the initial problem with my step daughter buying some shoes and failing to mention the terms of the VIP issue. JustFab customer service has excelled themselves and resolved the issue.

    Very rarely, in this era of money money money, do customer service departments seem to care about their customer but Justfab seems to be the exception and do put their customers first.

    Thank you for resolving this issue as promptly as you did. And next time my step daughter needs a new pair of shoes I will have no problems with her using Justfab.

    Original Review: May 13, 2016

    Very displeased. My stepdaughter used my card to buy a new pair of shoes. Didn't think it would be a problem until I noticed a £35 monthly fee. Phoned your "customer service" team up and eventually managed to gain access to the account. Managed to cancel the VIP status but can't do anything to get the £490 taken from my account over the past 14 months as I am unable to provide proof she was under 18 at the time she created the account. Just a word of warning. Read the small print and make sure you don't get fleeced.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Stuart,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your JustFab experience. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed May 12, 2016

    This was my first time going through JustFab and I liked it. They had really good deals, styles and prices. I got a pair of shoes and the second pair was free, and the shoes came in the right size. The zippers on my boots get stuck every so often, but they've lasted. Finding items was really easy. It was simple to go through the site and find what I wanted, especially because it narrowed it down to just boots, heels, wedges or whatnot.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Mariah,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    JustFab Member Services

    Customer ServicePriceStaff

    Reviewed May 12, 2016

    When I first joined, I didn't realize that I would be charged a monthly fee of $39.99 for just being a member. Whether you use it or not, they charge you. So, I made the choice of cancelling after seeing several charges on my CC. After twenty minutes of trying to take me out of cancelling, the "fashion consultant" assured me that I would receive my funds that were taken off my card. HOWEVER, after paying down my card, I noticed that my balance was low. Hm. I do not use this card that often if not at all.

    I called JustFab "Fashion Consultant" Jon, who after a few minutes, HUNG up on me. What??? Did that really happen??? It did. After calling again, I was taken care of within twenty minutes again. I also asked to speak to a Supervisor to file a complaint and I sat yet, another 15 MINUTES!!! The lady kept coming on and telling me that the supervisor would be on momentarily. I finally hung up. DON'T do it. Kate Hudson really should be careful of what she puts her name on.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Diana,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Customer ServiceSales & Marketing

    Reviewed May 12, 2016

    I signed up not realising I would be charged a monthly fee of £35. They disguise this as a VIP membership and label the £35 as 'credit' towards discounted products. However, most people are not interested in purchasing from them every month - this is obviously a marketing tactic. They do offer the option of 'skipping the month' which can be done online, within a window of 5 days, so you won't be charged for that month. Although, as I'm busy, as a lot of us are, it was lucky I managed to 'skip' the month after I made my purchase. It is incredibly inconvenient that you can only cancel your account via the telephone, especially when you are often put on hold for so long when you call. I didn't get a chance to cancel the account like I had planned to, so this month, I was not so lucky and fell ill during the five day window in which I had to go online and 'skip the month' in order to make sure I wouldn't be charged the £35.

    I have been charged the £35 and given 'credit' which I won't use. I'm disgusted with this business. I wasn't even happy with the quality of the shoes I purchased, so would not be interested in purchasing from them again. I'm unsure I'll be given a refund for this month's membership, and out of principle I will be warning people against this business, particularly if I don't get my refund.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 12, 2016

    I have been a member of VIP for at least a year. I have ordered and spent much money with this company. I placed an order for 8 pair of shoes in plenty of time for a special occasion. I watched the shipping tracking number. I live in Arizona and it seemed to be stuck in Kentucky... I sent an email... No response. A few days later I checked it again. It was sent back (said wrong address). Mind you, I have ordered many times before. I sent another email. Then called. Response - "We have not received an email." "Ok. Let's see. My order was returned back to you 7 days ago. I sent 2 emails... And you don't try and contact me??? A VIP customer? A customer that has spent a lot of money with you? What has happened to customer service in this day and age?"

    They told me customer service is a "different" area. Guess what. This customer thinks "I don't care." The company still did not call me and did not acknowledge my "lost" emails. The best they could do was expedite my order 2-3 business days (missed my special occasion deadline that I gave a full 3-4 weeks to plan ahead for) and give me 50% off my next pair of shoes I order... Which I'm sure is a special I could get anyway. No thanks... Cancel my VIP. I think a loyal customer deserved a little more. Sorry JustFab. Work on your customer incentives to keep your loyal customers... Cuz you lost this one. Too many other sites to order from.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Pam,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Customer ServicePrice

    Reviewed May 11, 2016

    JustFab been charging me 39.95 for 4 months. I called them 2 times but when I was talking they disconnected the call. After that I left the country but this time I tried to chat online with them but nobody respond me. Now I came back country and checked my account. They charged me 156$ for 4 months, it's not fair. I'm just an student!!! I want to refund my money. It's too much for an international student. :-/

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Roya,

    Please accept our sincere apologies regarding your recent purchase with JustFab. We would love to be able to resolve your issue, so someone from our customer service team will contact you shortly via e-mail to further assist you with your issue.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer ServiceStaff

    Reviewed May 11, 2016

    I bought a pair of boots from JustFab and just wanted to try it out. I've been a member for almost three years now and for the most part, the items that I got hold up pretty good although sometimes they run a little too small. However, I've got too many credits and they don't let me use it on any other promotions so I haven’t been purchasing lately. They have good quality shoes but poor customer service.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Artrice,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer Service

    Reviewed May 10, 2016

    I did buy a pair of shoes for which I have paid almost £30.00. They were too small so I have returned them. I did not get the money back for them as the lady from the customer service told me I will get only £12.00 because they do not do refund for delivery cost. I decided to exchange them for different shoes and I have been told it will not cost me anything more. At the end JustFab have taken from me another £35.00 so I called them to get my money back as I've got only one pair of shoes and I have paid for 2 pairs of shoes. The lady on the phone said she cannot do refund and close my online account. Cannot believe something like that happened.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Barbara,

    We strive to provide excellent customer service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our customer service team will be contacting you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed May 10, 2016

    I've been their member for a year now and I really like the style that they come out with. I love shoes and bought six pairs from them in one month. Their flat shoes are really great and those are what I can wear the most. Their style experts also pick out low heels and flats for me which are pretty good, and the quality is great. I especially love the handbags which are well put together. The handbags can also take a lot - I've put my suede bags through hell and back, going across the country on the bus but the bags stand up pretty well to it. I recommend JustFab, and every time I get a compliment, I tell them about the company.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sandy,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed May 9, 2016

    There was a nice dress in JustFab that I wanted to get from somebody so I bought it and since then, I've been their member for a year and a half. Their products are of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Larry,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed May 7, 2016

    I typically don't have time to shop so I figured online shopping would be the best way to go. Being a JustFab member, I love the idea of buying a new pair of shoes every month. I don't treat myself often so it feels good to have a credit every month. I purchased these really nice heels that have lockets on them but the lockets were very heavy and I ended up almost bruising myself. I got a ton of compliments but they hurt. Nevertheless, everything else has been fine and I would recommend JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Victoria,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed May 6, 2016

    I needed a pair of prom shoes last year. I searched thru JustFab's website and it wasn't too long until I found what I wanted. JustFab is handy and helpful for me. I like having the option to not buy every month, but I definitely look every month at my options that are given to me. I enjoy having those and I like them most of the time. I recently got a dress and a pair of shoes, and they’re all great. I love the dress - it was red, had zip-up sleeves, and the back was out of it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kelsie,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer ServiceStaff

    Reviewed May 5, 2016

    I was really surprised with how unprofessional this company was since it's so well-known and all the other reviews seem great. For those of you who dont know - you become a member for about $40 a month which you do no pay as long as you buy at least one shoe a month. Otherwise you will be automatically billed that amount unless you choose to "skip that month" within the first 5 days. I was a member for about 6 months and wasn't really getting much use of my subscription so I decided to cancel. I made sure once I cancelled that I was definitely no longer a VIP member.

    Months later I discovered that this company was sporadically taking $40 from my account for several months. It ended up being about $200 total that they took from me FOR NO REASON. Getting it back wasn't easy either. The customer service rep was painfully disinterested and rude over the phone. I did end up getting a full refund thankfully but what a mess! Other than that, the VIP membership thing is good if you remember to "skip the month" to avoid getting the monthly fee.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kerry,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed May 5, 2016

    I’ve had a few different JustFab accounts. I’ve used their promotions such as the Bogo and the Style Steals. I also use their rewards points but they used to be better - they used to offer a free pair of shoes after so many but they got rid of that. Nevertheless, it's been a lot of fun with JustFab. I liked the shoes - they were pretty cheap. I like the clothes, too. Both the shoes and and the clothes are great and I love my Anastasia pumps. The bags are not though. The linings on three or four of the bags which I’ve gotten have ripped within a few weeks.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amanda,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed May 3, 2016

    My friend told me about JustFab and I've gotten a few pairs from them. I like their high-quality shoes and their pricing has been good. I love their set of options and how easy it is to find shoes. When I first signed up with them, I got a really big discount. I ended up getting three pairs of shoes for 30 bucks. The special offer is a good way to reel you in. I feel like all the shoes there has been to my liking and I wear my shoes everyday. I've actually recommended them to a few people already.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Mayra,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed May 2, 2016

    A friend of mine ordered some boots from JustFab and I liked them so I tried to find the same exact boots in JustFab. I didn't find it but I found and bought something similar. I've worn them and they're good. I was only their member for a month since I only wanted those boots, nevertheless I like the variety of their products, their promos, and discounts. I was also able to take advantage of their $9.99 special offer when I bought my boots.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kentazha,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2016

    I've been a member of JustFab since December. It was pretty fun finding items but I'm not really happy with the company. I told JustFab that I was gonna be in and out of town for the next couple of week so I wouldn't be able to tell them not to charge my card this month. The person I spoke with was obnoxious, rude, and not helpful at all. The rep said there is nothing they could do unless I log in to do the skip. The other day, I stopped in the middle of my travel to make sure my card wasn't charged on the first month and it's really annoying. I probably won't be working with JustFab anymore and I'm not gonna recommend it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Christian,

    We apologize for any inconvenience and will use your feedback to improve our products and services. Someone from our customer service team will be contacting you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 30, 2016

    My granddaughter liked the boots and shoes she got from JustFab. I bought from them, too, and one of the sales girls helped really well. I've been their member for a year or less and I love their variety of shoes, boots, and other things that they have. I have several of their boots that I like and gotten compliments on. They were also very helpful when I had to change a couple of items - they helped me choose something else and get the item to me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Annie,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 28, 2016

    JustFab enrolled me in their VIP program when I made my first order, but I had a terrible experience with them. They alway takes money out of people's accounts without authorization and they throw me back when they do that. They should, at least, give me a heads up and ask me if it's okay to take money out of the account. So I canceled all my accounts with them and they put me back on the regular thing instead of VIP.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kirtorria,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed April 27, 2016

    I liked some JustFab boots that I saw. When I first signed up for the VIP membership, I got a discount on the first pair of shoes that I bought. They have purses, too, but I only bought shoes. My last purchase was some brown booties which are really of good quality. I got a lot of compliments on them, too. My favorite though are my gray boots. However, I stopped being a member about a month ago because every time I found something that I really liked and obviously appealed to my style, it was already sold out in my size. So, it made me really sad. Nevertheless, my experience with JustFab may not have been a complete home run but it was still pretty good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kamila,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed April 26, 2016

    I like the variety of shoes that JustFab has. Being a member, I love their $39 consistent price. I have ordered three pairs but I’ve had to return the third one because I was not completely satisfied with it. The sizes are off. And it’s very, very difficult to reach them for a return. The hold times aren't as long but it's a huge ordeal before you can get to someone. I also don’t like the fact that if I don’t decide to buy anything and forget to login and use the "skip this month" option, I have an issue of not having to afford that charge. That could be different but it's my choice to be a member or not. One also gets what they pay for. Some of the materials could be a bit better. But at the end of the day, for $39.95, I don’t expect it to be fab, fab, fab. I do want it to be fab, but for the price, it’s a good shoe.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shannon,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed April 26, 2016

    The prices at JustFab are really cheap and it isn't a hassle at all looking for items. I've been with them for a little over a year and I like getting deals like free shipping, discounts, and little perks. Sometimes when I purchase a dress, the next dress will be a half off. Three months ago, I got some blue pumps from them. They were okay but were a little pricier. Everything that I've gotten, I've liked so far. It's been great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Stacey,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer ServiceStaff

    Reviewed April 24, 2016

    I bought one thing from JustFab to see if the quality was good and since I liked what I got, I decided to keep shopping there. I've been a member for a year and I like the different selections that they have and how I can either get shoes, shirt, or dresses. I’m not crazy about some of the selections but some are okay and I usually find what I want just by looking.

    My favorite purchases so far are probably one of the black dresses that I bought right before Christmas and the black dress that I bought this month. On April 11th, I bought two dresses and a shirt. The shirt is good and I like one of the dresses. But the other dress was a little bit small so I’m going to return it. Returns are pretty easy. It’s convenient to be able to call and have the ordered labels sent to me through email. Then I can pay it out and ship it. Additionally, I was able to use the coupon in the mail from the catalog. So my experience with JustFab has been good.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed April 23, 2016

    I saw the JustFab issue and I thought they’re pretty cute, so I purchased from them. I'm a member of JustFab for about four months now and I don’t think the shoes are that expensive. One special offer I was able to take advantage of was when I signed up, if I buy one pair for $40 then that means I get the other one for free. Also, the selections given by the style expert are pretty good and accurate. I bought some heels in February and it's my favorite purchase so far. I think they’re very good quality and it’s been a good experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Irania,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed April 23, 2016

    JustFab had a sale before New Year. You get a discount on your first purchase so I decided to buy from them. It was easy to find things that I like. Being a member, l like the credits. I can log in and buy things and not really worry about it because I already paid for it. I was impressed with the quality of the products I purchased. For the price, they were really good. Overall, it's super convenient. Also, I like that there's a wide selection.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Gillian,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer Service

    Reviewed April 22, 2016

    I have been with JustFab for five months. It was easy finding for the things that I like and sometimes I like the items they suggest. The last time I made a purchase from them was two months ago and it was a dress. Its quality was good. And I think it's pretty convenient that JustFab allows me to keep the month that we don’t buy. I have two credits but I don't know how to use them. I've been meaning to call but I haven't.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tracy,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceOnline & App

    Reviewed April 21, 2016

    I thought I’d go and try JustFab out. They had cute clothes and shoes that I liked and they weren't too expensive. They have a lot of different options of shoes that I could choose from. I like their expert selections too, but I wish I could just look at other shoes without their input at times. I bought 2 pairs of boots, one short and one long, in January. They were nice and of good quality. I like them. I will order from JustFab again and will recommend them. I just don’t like the part where they continuously charge my credit card afterward. They should take that part out of their website.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Fatmata,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & Speed

    Reviewed April 21, 2016

    What enticed me to try JustFab was their deal for two at $39.95. The only thing I don't like about being a member now is when I forget to skip the month. But other than that, it's very good and I like it. I get my packages on time and sometimes they even arrive the day before they're supposed to.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Khadijah,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed April 20, 2016

    I like that I can put in my preferences and JustFab comes up with ideas, outfits, shoes and accessories for me. The selections given by my style expert and the quality of the items that I bought are great. They also have special features that I take advantage of every time. I like the buy one pair for so much, get the other one for cheaper which I use almost every time I buy. My favorite purchase is my boots. I bought 3 pairs at once and I love them all. The quality of the shoes are good for the price and I really like the stylist thing.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Mariah,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 20, 2016

    I've only bought from JustFab once and it was a good experience. They were having a one-time offer of a 50% discount for the first pair or $20 off. I bought a pair of brown boots. I love them and wear them all the time. I would recommend JustFab. Sometimes I'm not so crazy about the selections which is why I don't buy every month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Theresa,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 19, 2016

    My experience with JustFab has been nice. I have been a member for a couple of months and finding the item I was looking for was pretty much easy once I log in. I'm a shoe fanatic and I love the shoes they have. I’m planning to get rid of everything for a fortune next week on a couple of pair of shoes. They had special offers like two pairs for $40. I recently bought a shirt, a pair of jeans and boots. I love the boots and the shirt was perfect, but the jeans were a little bit too big for me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Crystal,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 19, 2016

    One of my friends had purchased something from JustFab and I liked it, so three months ago, I purchased some boots from them, too. They had me pick out certain items and then based on that, they gave examples of things that I might like. Some of the selections they gave aren’t accurate, but overall, it was a fine experience. I just couldn’t afford JustFab to be on a month-to-month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Vanessa,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Best regards,

    JustFab Member Services

    Verified purchase
    Ease of Use

    Reviewed April 18, 2016

    JustFab had nice shoes and the buy one get one free deal. I recently got some boots and I love that I can order shoes whenever I have the credit. Their site is easy to navigate, too. When I am looking for shoes, they'll show the ones that are in my size and tell me what’s not available. Additionally, the items I've purchased last a year. I wear them for two seasons. I like JustFab a lot.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Cherese,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Reviewed April 18, 2016

    Back at the end of 2013 whilst struggling with severe addiction I ordered a pair of boots from JustFab and unknowingly signed up to their VIP membership. 10 months later upon release from residential rehab (where I had no access to internet and was not able to receive external post) I found that they had been taking £35 per month from my account. I phoned them as soon as I realised what they had been doing but they refused point blank to refund the money as it had been "converted" to credits.

    I have since attempted to buy clothes from them and use my "credit" but every time they have had to be sent back due to being the wrong size or just plainly badly made. I have tried again today to get my money refunded even offering to send in Doctor's certificates to verify my story but was told that "I should contact my bank and see what they can do". I will never use JustFab or recommend it to anyone and I suggest that neither do you!

    Thanks for your vote!
    Factual basis uncertain
    Customer Service

    Reviewed April 18, 2016

    I forgot to "skip" March so I got a credit. Placed an order on 31st & my card was charged as well as the credit used. Called and they gave me back credit. Canceled acct. Was supposed to refund my $$. They did, but then took it out again same day!!! NOW WILL NOT RETURN MY MONEY!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Michelle,

    Please accept our sincere apologies regarding your recent experience with JustFab. We would love to be able to resolve your issue, so someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & Speed

    Reviewed April 18, 2016

    I've been a JustFab member for five months and what I liked the most from being one is their variety of boots. I got a pair and I like them. Buying from them was also easy and fast.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Karen,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed April 17, 2016

    I used to watch YouTube videos made by a woman and her sister. They had a line with JustFab and I liked some of the shoes. I went to check it out and I did get a couple of pairs. I purchased because of the price point and the styles that I was looking for. I signed up when I was in college so I wasn’t looking so much for long-wear quality. I was looking for the cute stuff and I did like a lot of the styles that were on the site. I originally purchased ‘cause I wanted some brown booties. They were $40 and reasonable.

    I've been with them for three or four years. I like the personalized little monthly website feature that comes up. That way, I don’t have to sort through everything that’s on the site. It helps me narrow down what I already know I’m looking for. I usually like the style expert's selections too. They’re cute and they fit what's in my life. However, if it weren’t so difficult to cancel my membership with JustFab, I probably would have canceled it by now. I don’t find the shoes and clothing to be the quality that I’m generally looking for. At this point, I’m looking to buy luxury goods.

    But I’m still wearing my wool brown booties that I got a couple of years ago from Justfab, though. They’re little crinkled booties that have big golden silver studs on the side. I’m not completely dissatisfied with JustFab but I don’t know if I would recommend somebody to join them as opposed to going to a local thrift shop to find what they want.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Megan,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceStaff

    Reviewed April 17, 2016

    I got to know about JustFab on the MSA blog. I bought from them since I like purchasing on the internet and don't like shopping in stores. Their guarantee was really great too - it's easy to return things. I had a problem with sizing to begin with and they were really great about letting me return things and sending the right size. My only complaint is that their clothing is a little young for me, I wish they were more middle aged. But their jeans are a really great deal at $40. The distressed jeans are my favorite purchase from them.

    I've been their member for one year and I love their pricing. A couple of times, I took advantage of their 'buy one pair, get the next pair half off' offer. Their style experts only send me shoes selection, which I hate since I would never wear them. I'm middle aged and I like comfort. I don't think their products are super-high quality, only mid-range. But still, I'd recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sara,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 16, 2016

    JustFab's shoes look nice so I bought from them. I only made that one shoes purchase which I think are of good quality. I think I cancelled my service with them but nevertheless, I'd recommend this company.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lisa,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 16, 2016

    I was trying to shop for shoes online when I first encountered JustFab. I especially liked their VIP service so I registered for it and kept shopping with them. I can easily find the style I'm looking for. And although it's good, I don't use the recommendations provided by their style experts that much. I also get a point every time I shop which is good, as well as get the shoes cheaper (the VIP price) than the regular ones. When I first signed up, I got two shoes for the price of one.

    Their shoes are really good quality and lasts long. They're still good even though I don't wear them all the time. My favorite purchase though has been the really cool jean jacket. However, I don't like it when they charge me $39 unless I skip it. Sometimes I forget to do it, then they charge me so I have to call them all the time for a refund. It gets on the nerves sometimes. Nevertheless, I would still definitely recommend JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Christelle,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2016

    So, I signed up for JustFab from a Facebook ad because they had boots my size and were on promo. I didn't have a problem with the 40$ monthly charge, which goes along with the VIP membership. After getting my boots and being fairly happy with them, I found out I was pregnant, and I needed that 40 a month to prepare. I called to cancel, they said "okay but you'll lose your credit" (which later I found out, that's not true), and was like okay I'll buy something and then cancel. Without telling me, they added a 20% discount on the items in my cart, which makes the credits void. Because it works on full priced items only. So, I had to wait a month for it to expire or something, skipped that month, and had a screen shot (I screen shot EVERYTHING, I DO NOT TRUST ANYTHING ONLINE, and apparently for good reason). I was still charged. I called to get a refund, they said they couldn't do that.

    Finally, I used my credit, I called to cancel (on a Monday), the woman was like "okay I'll help you with that, let me put you on hold to cancel your account." She verified my email, and name, all correct. Said I'd get a cancellation email, okay thanks bye. I check my email today (Friday, 4 days later) no cancellation email, instead got an email talking about my VIP status, heck no! I called again, this time I recorded the call just in case. Not only was my account not cancelled, the woman, who I thought was weird because she said her name was George, didn't even put in the system that I had called at all. So I had the current CS rep. basically calling me a liar. It turned out okay, this time, MONTHS after my first attempt to cancel. Got the email saying it's cancelled, we'll see how it goes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tiffany,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 15, 2016

    The shoes from JustFab were really cute. I recently bought three pairs of summer styles and their quality is very good. I really enjoy and like their products a lot. There was one pair that I did have a bit of trouble with though. They have a thing around the ankles and one is a little tighter than the other, and so it rubbed a little bit. But other than that, I’ve loved all my pairs of shoes from JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Angie,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 15, 2016

    I was given 2 pairs of JustFab boots as a Valentines Day gift. I wear the other pair more than this one I'm wearing because this rubs against my foot and it hurts. I don't know what's in it, at the bottom where my heel is, but it's scratching up against my foot. I would still consider buying from JustFab though.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tyler,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 14, 2016

    JustFab offered a good deal on some shoes. However, once I started ordering from them, I totally hated them. I don’t shop with them anymore because they either don’t do American size or they put the wrong sizes on their products. I wear a size 10 but the shoes they shipped to me was an 8. They more or less cater to small women. I was not able to take advantage or use their special offers so I cancelled my membership.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kimberly,

    I apologize if all the shoes that you purchased from JustFab were too small on you. We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer Service

    Reviewed April 14, 2016

    I bought some boots from JustFab last month and liked them. So far, my favorite purchase is a pair of thigh-high boots and they're of good quality. I've been a member for less than a year now and I like having access to their shoes and being able to pick which month I will pay and which ones I won't. Their customer service is really good, too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Llesenia

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceStaff

    Reviewed April 13, 2016

    I like that JustFab has good shoe deals. I got my first pair a lot cheaper. It’s cool, however, I forgot to skip one month and was charged $40 so that sucks. But everything else was fine. My last purchase was a month ago for black heels. They're nice.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Veronica,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 13, 2016

    My wife likes shoes, and sometimes JustFab has half off, buy one take one, 50% off on second pair and other promos. Last month she got two pairs of wedges, and she feels good about them. However, she can't buy a lot of stuff she wants because of her size.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kenneth,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Customer ServicePrice

    Reviewed April 13, 2016

    I got one pair of shoe from Justfab.com last November 2015. And now, I realized they charge me 39.95 for every month since I join this Justfab.com. I sent the email "I never use this site again so I want my money back and cancel my membership," but they never give me the response. They never state VIP membership spend $39.95 every month when I register my card. I just pay for my shoe, and they keep charging me almost 5~6 month. I want my money back and cancel my membership.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jiyoung,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed April 12, 2016

    I liked the styles of JustFab. I wanted to try it out but I never really ordered shoes from online, so I was a little bit scared. But when I got my first pair of shoes from JustFab, I loved them. They’re a really good fit and so I kept ordering. I’ve gotten sale items and the first pair, I ended up being able to get two pairs for a pretty decent price. I like every shoe that I’ve gotten from them and I like that I can't really find that in going to shoe stores. I also got a sweater and everything is actually true to size. I haven’t had an issue with anything that I have purchased from them. I also like the fact that I don’t always have to order if I don’t need to or if I can’t afford it, and they don’t pressure me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Danielle,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    JustFab Member Services

    Customer ServiceCoverage

    Reviewed April 12, 2016

    Fabletics is a joke. First of all if you sign up online know that they do not let you know that when signing up for a VIP member you will be charged monthly $49. You are not receiving a deal because a T-shirt is $39.99 and the cheapest capris/pants/joggers you will find are $49.99! So in all reality that $49 a month deal isn't covering a whole lot. You would figure that since Fabletics is an online company and endorsed by many celebrities that they would be all about customer service... Wrong.... Rude, rude, rude. Also when asking for a refund on the $49 dollars they have been sneaking out of your bank account they refuse to reimburse you. Believe me when I say you're better off buying workout clothes at Walmart!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Alyssa,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Factual basis uncertain
    Verified purchase

    Reviewed April 12, 2016

    I bought from JustFab because of the styles of shoes they had. I also was able to buy pants and got one free recently, except they were the wrong size and JustFab forgot to send me the return label for it but took the pants that I had ordered.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Veronica,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 12, 2016

    I purchased from JustFab on account of the deal that they had going on for the membership. Finding what I was looking for was fairly easy, except they didn’t really have a wide selection of wide-calf boots. Other than that, everything was fine and I like their products overall. My last purchase was when I became a member in February, and I bought a bag and some boots that everybody loves. They’re top quality, definitely. They’re nice and they last long, so they’re definitely worth it. I would definitely continue to shop with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Chauntelle,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 11, 2016

    I was looking through and I like some of JustFab's styles. It was pretty easy to find the items I was looking for and I like being able to experience all the different shoe styles. I also like the selections given by the style expert. In December, I bought a pair of boots and the quality was very good. It's my favorite purchase, so far.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Marissa,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 11, 2016

    I've been a JustFab member for a little longer than a year. I like being able to have such variety in shoes and clothes. They have very cute shoes and it's very easy to find the items or styles that I'm looking for. I've done a couple of the special offers, like the deals they have for Saturday only. My last purchase was in February, for a pair of boots and my favorite purchase so far was my very first one, a pair of cognac boots, and it's the one that I've gotten the most wear out of.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Deidre,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    PricePunctuality & Speed

    Reviewed April 10, 2016

    I've had a fabulous experience with JustFab. I recommend them all the time. I saw them first on a commercial and I love their shoes. I've been their member since 2002 and I love the quality of the shoes, their price and the easy shipment wherein one can return the product if needed. I have the VIP membership where they let me choose shoes before they go out to somebody else. The selections their style expert give me are not in tune though, but it's alright.

    I buy from them once or twice a month if I can. I did my last purchase last month for the tie-up boots and they're of good quality. I love the tennis shoes I got from them. I also like JustFab because they have wide-calf boots. They still need to get a little bigger in the calf however because surely not everybody is a 16 or 14. They do need to go to about 18 if possible. That would help us bigger calf women, bigger women better.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Teresa,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceStaff

    Reviewed April 10, 2016

    It’s been a good experience with JustFab. I have been a member for over a year and I like that I’m able to purchase items when I’m ready and I don’t feel obligated to purchase some things. I also like that the things are affordable and cute. It was very easy to find the item I am looking for and the selections by the style expert were also good. I also take advantage of some of the little discounted items when I’m purchasing shoes. I purchased shoes back in November and I find its quality to be good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Elisa,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    JustFab Member Services

    Verified purchase
    Sales & Marketing

    Reviewed April 10, 2016

    I've a JustFab membership for six months now and I just bought something today. I mostly like their styles. I also like their sales such as their end-of-the-season one. However, the quality of the items is a gamble. Sometimes they’re nice but sometimes they're not. I got a pair of blue pumps that are really cute though.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Alyssa,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed April 9, 2016

    I like shoes and JustFab sells them. Although it was easy finding what I was looking for, all the ones given by the style expert didn’t match me, but it was okay. I've been their member since last month, when I purchased my first pair of shoes, where I got a reduced price. The shoes were good qualitywise and the description of the product was accurate. The shipping was good as well.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ayanna,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed April 8, 2016

    JustFab have good-quality stuff and I've been their member for three years now. They have good service skills and they're willing to help whenever. I take advantage of their reward points offer. Last January I made my latest purchase of two pairs of shoes and a dress which I feel are of good quality. Shoes are my favorite purchase so far.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Rosena,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed April 7, 2016

    I've been a JustFab member for six months and their selections have been pretty good and it wasn't difficult to find what I wanted. The pair of boots I bought three months ago were tight and hurt my feet (maybe because of how they were made).

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sandie,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed April 7, 2016

    JustFab is cool and it works. I decided to buy from them because of a pair of boots that ended up being too small. It’s hit or miss with them. But I did get boots from them that I love. They are really cute and the last pair I got were perfect. Finding it was pretty easy. I like the purse I got from JustFab but the jacket is already ripped. The jacket was so cute, but cheap. I also ordered booties but never got them because they got shipped to a different house. My favorite thing about being a member is that I can skip months. Also, when I didn’t realize I was being charged, they credited me my money back which was awesome. The guys at JustFab are definitely easy to work with.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nina,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & Speed

    Reviewed April 6, 2016

    For Christmas, I ordered my daughter a pair of black boots from JustFab. It was buy one, get one free or two pairs for $39, though I ended up only getting one. The selection was good and I like them. It was fast delivery and my daughter liked the boots. The service was convenient, easy, and fast.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Carissa,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 6, 2016

    I heard about JustFab from a friend and I bought from them since it's online shopping, making it easier for me with the job that I have. It's different but good. It wasn't hard at all to find styles and their expert give me fine selections. However, some of their products aren't as comfortable as others.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jerolynn,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed April 5, 2016

    I like JustFab's prices. I got a paor pof boots for $20 for a winter sale. A couple of months ago I bought a pair of high-top tennis shoes and they're good. It wasn't difficult to find which item or style I wanted, but the only hassle was always being out of the size right away.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashley,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Profile pic of the author.
    Verified purchase
    Customer ServiceContract & TermsPriceStaff

    Reviewed April 5, 2016

    Prior to my initial purchase and joining the "VIP" membership in Oct 2015, I made sure to read all of the info provided on their website on how the membership works. Although the quality of the boots was less than expected, the heavily discounted prices seemed fair. When I forgot to order or skip a month, I was ok with the $39.95 charge, because I agreed to those terms. I had 2 credits for $79.90. They sent an email for a sale on boots (2 for $45). I added 4 pairs to my cart, total $90. When I tried to use my credits, the total jumped to the full price nearly $400! I searched their site for an explanation to no avail. Called Cust Svc, got tired of waiting on hold, so I emailed twice, never received a response. I skipped the following months waiting for a reply that never came. I went back to the email and read the small print "JustFab credits, store credits, and gift cards may not be applied".

    I was furious to say the least. Although they're clear about the charge, they blatantly omit how it can be spent, in turn forcing "VIP" members to pay full price for discounted items. This is not a store credit issued for a refund or as a result of a dispute. It is a charge for the exact amount of most of their sale items, which leads one to believe you will be able to use it for said items. It is intentionally misleading. Their failure to respond to my emails requesting a refund or an explanation, speaks volumes of the integrity of this company. I was finally able to speak to a Cust Svc rep, who spoke over me, obviously reading from a script, repeating "it is in the Terms", but failed to understand or accept those "Terms" came after one is already a member and has been charged. I cancelled my membership and waiting for a refund ($79.90).

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Luxy,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Price

    Reviewed April 5, 2016

    JustFab has cheap prices on their shoes, which is what I like being a member. I've availed the $9.99 for the members-only or first beginning members deal. I also like that they send little things in the boxes, which is cool. The items I have purchased are of very good quality. About three months ago, I bought two pairs of boots and they're my favorite. Everybody wants to know where I got them from so I tell them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amanda,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer Service

    Reviewed April 4, 2016

    I needed a new pair of sandals, so I ordered a pair from JustFab. Then I was charged so much money within a couple of weeks because I didn't know that in order to get the sandals, I had to be a member. I didn't read the fine print. I called them back and they were very nice about it. They did give me my refund but they said I have to make sure I call back before the 6th of every month. So I'm still not sure if I've opted out of the membership. It was very easy finding the style I was looking for and I love the sandals. They fit perfectly and they're exactly what I thought they were.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Cathy,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your JustFab experience. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Online & App

    Reviewed April 3, 2016

    JustFab has a good process and it is easy to look for an item that I want in their website. I’ve been a member for about seven months and so far, my favorite purchase is my black boots which I got for 2 for $39.95. I like the quality, too - it's good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tia,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed April 3, 2016

    Everything has been fantastic with JustFab. It’s definitely a great site. Finding the item I'm looking for is a piece of cake. Moreover, the selection I've been given have been great. A couple of weeks ago I bought a few pairs of boots. I rarely buy clothes or shoes online because I can’t touch or see it and that makes me nervous. But I was really happy with the quality when I got my stuff. My favorite so far is a pair of flat, brown boots. I wear it with everything.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Megan,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Sales & Marketing

    Reviewed April 2, 2016

    I was only a member for a month and I didn't like JustFab. Their shoes looked far different from what is advertised, which I think is falsifying of information. I bought two pairs of boots from them but I'm not going to order anymore because I'm not getting any quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi VonMarie,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed April 1, 2016

    I've been a JustFab member for about three years and my experience with them is good. They have cute stuff and it's fairly easy to find an item that I want. I am also able to use the points that I acquire from my purchases and the quality of the items that I've purchased is all right; some of them are better than others.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Karen,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed March 31, 2016

    Some of the selections from the style expert are cute but some are not my style. So, sometimes I like to switch it up or don't even buy stuff that they personalize for me. Also, when I first got the account, they say the first time you buy one, you get the other one free. I thought I signed up for that. Other than that, I like JustFab so far. I like it when they send me those $10 or $20 off, and the low deals of the day. The shoes and purse that I got are fine. I really like the knee-high boots I purchased a couple of months ago. Too bad I can't wear boots all the time in Arizona. One of the purses that snaps together had the piece broke, but it was fixable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Donisha,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed March 30, 2016

    JustFab is great. I liked some shoes that I saw and purchased them. I've been a member for a year now and my favorite thing is that I can pick whatever I want and send it to my house. If I don't find anything, I can skip the month and skip on the membership. Their selections are really good. Just three weeks ago, I bought a dress, two bags and two pairs of shoes. The boots are kind of hard, but in general, they are good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Debora,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Customer ServiceOnline & App

    Reviewed March 30, 2016

    For 3 months now I cannot access the website. I get a white page that states..."Sorry you are experiencing difficulties. Please try back later or contact customer service." I am so frustrated. I continue to call customer service & everybody has no clue what is going on. This is the only website I have issues with. What is going on? I can't shop, or access my account. I'm ready to cancel my account since I haven't been able to use it. I get e-mails from the company & try to get on the website from there, same screen. From Google, Yahoo... same screen.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amanda,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed March 29, 2016

    I've been a member of JustFab for a long time, and their shoes are cute.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Abbey,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed March 29, 2016

    As a JustFab member, I get deals and I keep track of them. So far, the items I've purchased are of good quality. I'd definitely recommend JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kristen,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    PriceStaff

    Reviewed March 28, 2016

    My sister-in-law told me about JustFab, and they had some cute furry boots that I liked so I had to get them. Their shoe prices are low. I got my first ones for $10. They have the best sneaker pumps. I have three and they're great. My last purchase was a couple of months ago and for a blue floral sneaker pumps. They're so darling. In all, I've bought six pairs of shoes but there's a pair of fur boots that I'm disappointed with because they're starting to peel.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Darissa,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed March 27, 2016

    JustFab gave me a magazine subscription for joining them. I’ve been a member for a year now and I got a few pairs of shoes for my girlfriend. She liked the blue ones but didn’t like a few of them. I also got a bag but, in terms of quality, the shoes were way better than the bag. They could use better materials when making shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tara,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer Service

    Reviewed March 26, 2016

    JustFab is a different way of shopping. The experience is up and down: I’ve got a lot of good pieces from them but then they had something going on where they asked for comments on purchases and I commented that I ordered a pair of earrings and they never came. That was very annoying because I paid for them. I wish somebody would look into my earrings and find out why I haven’t gotten them. I also oftentimes forget to opt out for a month because I travel so much and so sometimes I get stuff I don’t want. I don’t like being locked into having to buy something every month or remembering to say I don’t want it. They should not be sending me stuff unless I ask for it. But overall, I like what they offer and I like the experience. I have a lot of nice clothes that I’ve gotten from them for my social life.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sheila,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed March 26, 2016

    It has been easy getting boots from JustFab, but I wish they had more styles. I also never got the sale where I can buy the boots at $20. They always say that I have to be a first time member to get those. The last time I bought was for sandals that wraps all the way up to my legs. My favorite would be all my boots. All of the items I've bought have been of good quality. When I had bad ones, JustFab was very good in fixing it. The selections I get are good but I don't think they listen to me that well. They keep on showing me high heels, and I can't wear those. Other than that, I had a good experience. JustFab has been very great to me, and I tell people all about them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lori,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed March 25, 2016

    I'm a member of JustFab for about a month now. My friend told me about them. I saw something I liked so I purchased from them. It was a purse, it's pretty good and I was given a special discount on that purchase.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jennifer,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Sales & Marketing

    Reviewed March 24, 2016

    In the beginning, JustFab tells you to choose what kind of style you are. And based on that, it gives you the choices, but sometimes it’s not on there. I sometimes look for different things and it kind of narrows me down. I don’t think it works sometimes, but finding the item within that category is alright. The item itself is okay, but I want more choices because it’s very limited in a way. I go to different styles to find it. Sometimes it feels like it’s everything they have because of the category. They do some discounts sometimes, like a “buy one, buy half off”, then I would go buy that. They also give me points, but it’s very useless.

    If JustFab has a program where after five days it’s automatically charged, that’s going to lose them some customers in the long run because we don’t want to be charged for something that we don’t want to buy. I’m trying to get out of it, to be honest, in a month or two. So they have to lose that system. It’s good money for them but it’s not consumer-friendly. The quality for the money is alright, but it can be better. Some of the items are very useful, but the shoes and other things like that are trendy but not as useful.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicole,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your JustFab experience. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Resolved outside ConsumerAffairs
    Verified purchase
    Punctuality & Speed

    Reviewed March 24, 2016

    I found out about JustFab through one of my best friends who was a customer. I've been with JustFab for a month. I love the selections given to me by my style expert and I've been able to take advantage of their Free Shipping. My favorite part about JustFab is something like save coupon. They gave me $20 just because I haven't been on there for 3 days. My last purchase from them was a week and a half ago for gladiators with the fringes in the front. I like the quality of the items but from my understanding JustFab doesn't have half sizes. I wish for a half size or something on certain shoes because I know certain shoes are cut differently. I love my experience with JustFab. Both pair of shoes came on time and I can see myself buying from them again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Briana,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase
    Customer Service

    Reviewed March 23, 2016

    My wife wanted a pair of boots. I went to JustFab and it was easy finding the item I was looking for. I found a pair of boots I knew my wife would like and that's the one that appeared. It went as planned. It came together. The packaging was fine. We got what we ordered and I used the VIP reward. The boots are still together, and my wife still wears them. What turned me off was I cancelled my membership and then it charged me anyway. I had to call them and make a big fuss. My wife also had to do the same thing.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi William,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Resolved outside ConsumerAffairs
    Verified purchase
    PriceStaff

    Reviewed March 22, 2016

    I've been a member of JustFab for a month and my favorite thing about it is getting a pair of shoes for $10. I don’t know if I would continue to go and use the company because a lot of the stuff is out of stock that I would probably buy. The quality of their items is good. For the price of $9.95 and shipping for $15 for a pair of shoes, that’s amazing. But some of the stuff is actually more expensive after I get the promotional value. The people that have seen the items I bought have given me compliments on them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Carissa,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed March 22, 2016

    I liked their boots so I got a pair from them for $15. I also like the ease of getting different shoes from them. They have good quality, too. Though I don’t like the fact that they take money directly out of my account every month whether I wanna buy anything or not, my overall experience with JustFab has been wonderful.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tabatha,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Customer Service

    Reviewed March 21, 2016

    I'm being charged for a VIP membership, because I have tried to call and email to cancel for months! Every month there's $39 out my bank account. I'd love to order but the sizes do not fit my feet. Literally ordered a size 10, traded it in for an 11 and couldn't get my foot in it. I do not want my membership, it is useless, and I am being told it's canceled but it isn't (obviously) and I can't get my money back.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jessica,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed March 20, 2016

    JustFab had an inexpensive deal going on where I could get a pair of shoes for $10 and free shipping so it was worth it for me. I bought a pair of boots in February and I like them. They're cute although a little low quality. They were on sale and I didn’t put too much money into them so I wasn't upset. Also, I like the way they did the short questionnaire at the beginning because a lot of what was provided in 'My Boutique' were styles that I like. However, I was only a member for about a month and a half. I recently canceled my membership because I didn’t realize that if I didn’t buy their shoes, I was going to be charged per month. I understand why they do that but it wasn’t something that I was prepared to commit to.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kate,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase
    Punctuality & Speed

    Reviewed March 19, 2016

    I have no problems with JustFab. The quality of the stuff is good, and it ships fast. I'd recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Brandi,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed March 19, 2016

    I was looking for a different place to buy shoes so I decided to buy from JustFab. It was easy finding the item that I want and I like that they have lots of variety. I bought boots and their quality was good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tracee,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Best regards,

    JustFab Member Services

    Verified purchase
    Staff

    Reviewed March 18, 2016

    I wanted to check the merchandise from JustFab. It was very easy finding items there. I like the shipping and whenever my points go up, I get something free. Last week, I bought boots from them. The quality's midline. I’m fine with their site. I’m a real picky person, so I’m quite satisfied.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Melody,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed March 18, 2016

    One of my friends purchased from JustFab and I really love her shoes and her bag. I've been a member for a month now and I love the VIP exclusives I get. Just last month, I bought a pair of heels which are great like the other ones that I bought from JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jayla,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed March 17, 2016

    I placed an order and the store put my direction wrong. When I did the clarification, they told me that my order was no longer available and that my package could not be sent back to me, when had paid for it already.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ileana,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Best regards,

    JustFab Member Services

    Verified purchase

    Reviewed March 17, 2016

    I love JustFab. I love their shoes and their products. I've been a member for three months now. Two months ago, I bought ankle boots and, quality-wise, they're good. I like them. It's very easy finding the items I want. As for their suggestions, I feel like there’s some more options and styles that I like than just what was picked out for me based on the first couple of questions asked. Instead of saying “I only like high heels,” maybe say “I’m more versatile.” I recommend JustFab all the time. I like that it's not only a shoe place, and I can get clothes and purses.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lori,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best regards,

    JustFab Member Services

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    JustFab Company Information

    Company Name:
    JustFab.com
    Company Type:
    Private
    Website:
    www.justfab.com