JustFab Reviews

They emailed me and reimbursed most of my credits. Down to 4 from 18....That's a lot of money returned. Thanks Clarisse.

I originally gave a dissatisfied review for this company after being charged after I thought I'd skipped the month - what the company didn't clearly state the month I made the purchase in I needed to skip as well? Anyway the following month I was charged, complained through this website, and the company has responded and is dealing with my query well. To avoid confusion in the future I've asked that my account be switched to a pay as you go account.

Hello everyone, so it happened to me... I missed my chance online to skip the month on JustFab and £35 were taken from my account. Immediately rang JustFab and expressed my complaint and requested a refund on the 6th January 2015. I was on the phone for a very long time which cost me (thanks JustFab) and only to have the operator on the other side refuse my refund but instead giving me a credit to use whenever I want and for whatever I want in the value of £35. After 30 minutes of back and forth, I said OK so the credit was added to my account, and the account was cancelled and made a pay-as-you-go one (so was told).

Returned a pair shoes to JustFab. Order was received well over 14 days by their warehousing processing team. However where's my refund money??? Contacted Justfab, told my "Order was received, please allow 7-10 days for refund payment". Waited... Contacted JustFab again was told "Please allow the refund to post within 5-7 working days following receipt of your return. Please note that some banks can take longer and there is no way for us to know their time frame. We suggest that you contact your financial institution for any additional information." Contacted JustFab again, "We are happy to inform you that a refund as already been processed and will be back to your payment method in a few working days. Kindly coordinate with your Credit card company about this refund"

*Do not order from this company.* Ordered one time from this company and definitely will be my last. Customer service is horrible, wasn't happy with shoes. They looked used and to top it off I still haven't got my refund. They said 5-7 days but it's been two weeks. I called back. They said it was never processed even though I got a confirmation number. So now they supposedly processed it now which will take another 5-7 days. This is ridiculous. It shouldn't take three weeks to refund me my money!!! Never will I order from Justfab again.

I called JustFab on January 24th to cancel my membership. Surprisingly, I did not have to wait at all and my call was answered right away. When the rep asked me why I was canceling, I told her that I was unhappy with the shoes and she immediately offered to do an exchange. She was very helpful and even waited for me while I picked the new shoes that I wanted. Later on that day, I contacted them again via online chat regarding the exchange and that rep was very helpful as well. I'm pretty happy with their customer service so far and I've decided to keep my membership for now.

I returned the merchandise using USPS 12/23/2014 and it was picked up by shipping agent the next day. While I understand that the holidays is a very busy time I don't understand how it was picked up & processed by another agent on January 5, 2015. I've been tracking the package using USPS & the "Location" field was left blank. I visited the local USPS office and was told they cannot help me because Just Fab uses their own carrier. I called just fab and just told that it's in transit but that's all they can tell me. It is now nearly 1 month later and I have yet to track the package to receive my refund! Totally dissatisfied with the processing returns and refund. Would NOT recommend to to anyone! I prefer to pay $80 and have a peace of mind.

I ordered a pair of winter boots (like Uggs) for thanksgiving and I received the wrong size for SIX(!!!) times. After spending literally hours on the phone trying to fix this and uncountable trips to the post office to return the wrong item, I cancelled my membership. How a company whose main job is to provide shoes cannot make sure they match the correct size??? It's unbelievable!!!! I usually shop online and never had this problem before, so I guess this company are a bunch of incompetents.

I have made repeated attempts at correspondence with the just fab team. I have made inquiries and been ignored. I returned an item and never received word if it had ever been received, though according to FedEx, it had indeed made it to its destination. They take your money stating that you are purchasing a vip status and do nothing to maintain that relationship...

First let's start with how you can only cancel the subscription over the phone which they will put you on hold for 40-60 mins. JUST TO CANCEL. Second I ordered some boots in a 5.5, they sent me a 7.5! At this point I was like it's a honest mistake. I was put on hold for another 40 mins, just to process the exchange. It took two weeks for me to receive my exchange although I paid for Rush shipping so they said it would only take 3-5 business days after they see the post office has scanned and processed my return package.

I was charged the usual "VIP MEMBERSHIP" fee of £35. I called for this to be cancelled and refunded as it was not what I agreed to (didn't read the TnC page at the verrrry bottom of the site in tiny lettering). After the adviser had spent 20 minutes trying to sell me more "goods", she informed me that the £35 is non-refundable (again, written in verrry tiny writing). Now that they have taken my money, I need to buy something from their site, but as I have now cancelled my account, I need to call them direct to order - no doubt so that they can try to sell me more things, and rack up the international call bill I am paying.

This company does not make it very clear that once you purchase an item that they sign you up and take £35 from you a month. Trying to get this stopped is a nightmare, they will NOT listen to requests, they ignore emails etc. After 3 months and several refunds from my bank, I have had to cancel my PayPal account and cancel my card!! Somehow despite blocking payments with my bank and unauthorizing payments on PayPal, they succeed in taking payment?! They are totally unscrupulous and the one product I bought from them were cheap and tacky! AVOID LIKE THE PLAGUE!!!

I like JustFab and I want to point out that everyone complaining about being charged 39.95 clearly didn't read how it works. They tell you how it works before you create your account and they don't hide it in some lengthy 10 page terms and conditions page either. I do wish the shoes were better quality but what annoys me even more than that is that I never seem to be able to get the shoes before selling out. Even in the beginning of the month when I look, they are sold out of most of the things I would buy and I end up skipping the month.

I cancelled my account on the 8th of January and I only received my cancellation email on the 15th. Until here fair enough. But I got a payment of £35 on the 18th??? Are you serious? What part of cancelling my account they did not get? I want my money back!!!

JustFab overcharged me for the VIP subscription, and they were suppose to charge me the 39.95 on the 6th, instead I get charged $49.95 on the 19th. When I called, was on hold for 15 minutes, then disconnected. I have called back to cancel the account and ask about the overcharge - told me there was a five-minute wait time. Now been waiting longer than the wait time...and was disconnected again after 25 minutes. Ridiculous!

I unfortunately missed my chance to skip the month due to circumstances out of my control and had the £35 taken out of my account (that I could not afford to have taken out). When trying to get through to any of the customer service options, I had no reply time after time. However I have had a response on this website and JustFab have honored a refund of £35. I am very glad that they have finally responded and I can now change my review to 4 stars instead of 2. I will say to anyone reading this that you should put a note in a diary or planner to skip the month even if you have to ask family to do it when you're unable!

I ordered a pair of shoes and a handbag just before Christmas, I cannot complain about the shoes nor the handbag, I love it and the quality of the handbag is great! But I am so so disappointed with such lying and overcharged madness, I was yesterday charged £35?!! So my boots and my bag plus some monthly fee all cost me over 100 pounds? Instead of £35 - triple price... very unfair and JUST FAB should make people aware instead of hiding these terms. It doesn't mention it on TV. This is very ridiculous and I am going to put a formal complaint in writing and speak to my bank about recovering this as my account went into overdraft and I had extra charges which applied soon as Just Fab took out the amount 150 loss. I will not recommend this shopping site to anyone unless this matter has been solved.

I was charged $39.99 2x on 01/08/2015 by ShoeDazzle. Have yet to be refunded and spoke with a rep who I get tried to keep me as a member, continue to try and sell me memberships, upgrades and so on. I love shoes, but this is not the site for me! They gave me two confirmation numbers and no refund as of yet! You would keep custs if you treat them right, JustFab & ShoeDazzle. It may not seem like a lot to the company, but I work hard for my money! I am pissed!

I went onto Justfab for the first time and ordered a pair of boots. I was offered VIP membership meaning I got them for £19.90. I thought that was great. Now I've been charged £35 for not buying anything. I don't think it was clearly explained that if didn't skip a month then you would be charged. I called and no refund was offered even though it was a genuine mistake. I'm told the store credit I now have had no monetary value. I think it's crazy, I'm so upset at having the money taken and angry at myself for shopping on the website to begin with.

They sent me an email a few days after, got my money refunded and they also cancelled my subscription.

Got my account closed and money was refunded.

Was not aware this is a monthly bill of 39.50 if you order or not. Only way to cancel is through phone call with wait time of 28 minutes. No way to cancel out on line. To me it is a SCAM!

I am very disappointed by this company. I ordered some boots in October 2014 and was enrolled in their so-called 'VIP' account. The company has taken £35 out of my account for the last 3 months without me knowing. Now I have realized and cancelled my account with them they still state I have 3 credits to purchase shoes with them (which I wouldn't due to the sheer cheek and quality of the company). I asked for the money to be returned to bank, as I wouldn't be using the credits. This is £105! I was told they couldn't return it and should contact my bank for them to request it. My bank do not have the authority to do this so now what? I've spoken to JustFab again and been told the same thing, that I can use the money through them. I will not be doing this and are very angry, as it is a lot of money, which I wouldn't waste through this company!!! Do not use them!

I signed up to Justfab to buy two pairs of shoes. The shoes arrived in good time and I do like them but the quality looked better online. Glad I got the buy one get one free offer. Didn't realize once you signed up they charged £35 pm - was told by a friend as she had also just discovered. I cancelled my account online but the next day I was charged. I contacted customer services who wouldn't take no for an answer and kept badgering me to keep my subscription. I had to be firm and quite abrupt until she listened and finally cancelled my subscription but no refund. So I have £35 credit and to obtain another pair of shoes I have to call back to purchase - which I am scared to do just in case I am charged once again!

Buyer beware! You are automatically billed 39.95 every month after you make a purchase. They call it a VIP membership. I'm having a hard time working with my bank to get these ridiculous charges off my account.

I ordered a pair of boots on the website in November and when my credit card statement came in January, I noticed 2 payments of £35 were deducted. This was for a £17.50 pair of boots. Thinking it was a mistake, I called JustFab that day. (I got through straightaway) and the lady explained about being auto enrolled on the VIP membership scheme. I was fuming as at no stage did I agree to this. The customer service rep or fashion consultant was very helpful. She spoke to the billing team and came back and advised that I would receive a refund of £70 and she would cancel the account. I asked her to send me an email confirming what was discussed and I did not receive this.

I purchased shoes from Just Fab. Shoes were fine but after a month, I was charged a subscription fee of £35.00, there was no indication on the Website front page or at the checkout that we had to tick a box somewhere to opt out of this, was this intentional on their behalf, I think maybe, confusing!! Contacted Paypal and they have kindly cancelled the monthly subscription but customer services have declined to refund the fees charged. That says it all.

A couple months ago I tried JustFab for the first time and it's been a hassle ever since. I purchased boots for the new customer deal; roughly around $15 and they are the wrong size. I have been trying to get in contact with the company but every time I get off hold - someone hangs up on me. In addition, they have been taking $39.95 out of my account for a membership fee I wasn't aware of. All I need to do is get the boots shipped back and my membership cancelled and they won't even pick up the phone to assist their customers!

I have had my issue resolved and was asked by Justfab to kindly write another review so here goes. Although the shoes I received were defective I am thinking it was a fluke. I am not very satisfied because I can no longer purchase items from Justfab unless I become a member hence the $ I have to fork out monthly if I chose not to buy anything and forget to click on "skip this month".

I have tried to get a refund on the VIP service to no avail. Apparently, the checkout automatically assumes you want to be a VIP member and you have to opt out so as not to be charged every month. This is not clear at the checkout. It very misleading and I am totally dissatisfied with this website and will be posting on as many review sites as possible. My bank is in the process of lodging a complaint to receive the "stolen" money back. I consider it stolen as it was taken without my knowledge and it appears I am not alone.

But at least the company seems to have been redeemed through another employee who knows how to treat a customer the correct way.

I first made a purchase in November 2014. I was very happy with the item and service I received. However, I have discovered that they have been charging me a monthly subscription of £35, this was not made clear when I first joined JustFab. After calling the customer service line, I was then told that the only way to get this money back (£70 in total) would be to make an order for that amount. They will not refund the money! JustFab are basically charging you if you do not visit the website every month. Absolutely outrageous! All of my friends have been warned about this scam and JustFab have lost me and my friends and family as customers.

I ordered my shoes over a week and a half ago, almost 2 weeks. I never got a confirmation that they shipped and I am STILL waiting on them. The worst part is my account has been charged! They have their money but I don't have any confirmation they are even on their way. If I do not get them, I will be canceling my account and never ordering again. This is ridiculous and horrible customer service. I'm extremely disappointed.

I have given JustFab several chances over the past 2 years, and I haven't had one good experience. 1st of all I have gotten 3 pairs of shoes from the site and 2 have broken. I was told I couldn't get a replacement or refund. Then I was told I would get an email letting me know my boutique was ready, and at that time I could decline and not be charged... Well lo and behold I skipped my month and was still charged! When I called customer service, they didn't want to issue a refund, so I had to raise hell to get my money back. I will never recommend anyone use them because they have a habit of charging you by mistake, and charging for the VIP membership after you as a customer have declined the month.

My wife had purchased shoes from Just Fab. Since the shoe was not of the quality as shown in the picture, she decided to return it. After a month, we were charged subscription fee of $39 (unintentional and don't even remember that she was subscribed to it). When she called customer service, they decline to refund the fees charged.

I made an order in December, and even signed up to pay the monthly fee. However, I returned the item which I had purchased at the beginning of December and I am still waiting for the refund nearly 2 months later. It's safe to say that we won't be getting it now. I have now cancelled the monthly payment as I don't think the service I am receiving justifies me spending any money on the website in the future. We won't be using JustFab again which for them will be a big loss considering we have 5 women in the house who use this site.

I had a VIP membership and skipped every month. This month I decided to cancel and I checked my bank account and I still got charged. Customer service said I didn't cancel in time and there was nothing they could do.. Horrible customer service although I am satisfied with the products.

I bought a bag back in September and it arrived in time and was fine. It was only a few weeks later that I saw that you had to 'skip the month' every month or you would be charged £35. I had done that until now but I forgot this month, and so have been charged £35! There is minimal customer service for JustFab UK, and I only want to be refunded my £35 in actual money, not credit, and then cancel my membership. Wish I'd looked at the reviews before buying.

I become a vip member without any email from you, where I was asked - do I want to be a vip member? And the worst part of this membership is that I need to pay some amount of money every single month without any explanation, and without you asking me am I ok with that. You used my money account without asking me - can you took money from it every single month. I never got any email from you telling me that vip membership considered paying for it. You only sent me your stupid emails of how I have credit for buying stuff - like it is a present. You only sent me one email where you wrote me that I can cancel my vip membership every month from 1th - 5th of month. Sooooo funny considering that you sent me that particular email on 8th of month. You took (STOLE) my money without asking me, shame on you!!! I want to quit any membership at your website. I called your service and canceled my vip membership but your employee told me that he will cancel my vip but, from next month I will also receive a credit but not so high as vip??? I dont want anything at all, I want cancel ALL!!!

Ordered a pair or shoes. Didn't realize I was joining a membership. Fine print skipped the month of December at the end of November not realizing that I would still get charged. I called and cancelled my membership. I was thinking I was done with them because I looked and saw no credit for the amount charged. I just wrote that off until the next month January and charged again. I called, they said I had another account I hadn't cancelled so they took me for $39.95 twice. No refund offered at all.. Please do not use these people anymore.

Just like many others who have had the same complaints, I made an account 4 months back to order a pair of boots from JustFab. When creating the account I had absolutely no idea that this company was signing me up to be a VIP. With that, the company also failed to make it clear to me that I would be signing up for a $39.95 a month subscription. Way down in the fine print does this company mention that a $39.95 monthly charge would be taken if I didn't skip the month in the first 5 days of the month, and that's pitiful. I'm very displeased over the fact that this company would not make it clear to the consumer that this would be done.

I bought one pair of shoes and when I realized later they would take £35 a month from me I tried calling them three days in a row to cancel membership and waited over an hour each time and gave up each time and emailed them. They never replied and I have just discovered they took £35 in December and January from my bank causing me to be overdrawn and get charged. I emailed again and got the standard reply so I called and eventually got through. I told the lady it was my 14 year old granddaughter who bought the shoes and I want my cash back and was told I can't get it back and if I cancelled I would lose my money! She said I need to order two pairs to get my "credits" or just lose the £70 ....that's all I get weekly to live on and I can't afford to lose it. I think it's disgusting and they should be banned from doing business this way!!!

Today I tried cancelling with JustFab and it has been a hassle. I called them today and after I waited for more than 20 minutes and got to the 'rep', the line dropped. I tried again and same thing happened. I do not want to continue service with this company. I already have a charge from this January after skipping the month because I wanted to cancel. I am very upset about this. I would like a refund.

I called 2 months ago to cancel my membership and then on 1/8/15, they charge my account the $39 for not skipping the month. I called their consumer service and they told me they I did not skip the month and I did not cancel my membership. But they a lie because I was on hold to talk to consumer representative for an 2 hour. I will never shop with this company because of their terrible consumer service.

In reviewing my daughter's debit card transactions, I noticed a recent charge from JustFab. She ordered a pair of shoes in December and was charged $39.95 and is now apparently being charged a monthly fee of $39.95. This is absurd and she had no idea this was happening. I have called the contact number several times only to receive a message that hold times were 74 minutes. I find it strange that everything is handled online except an email address to contact them! I think they are hoping people will get frustrated and give up. Worst company ever! I will continue until a refund is received.

I have bout three pairs of shoes from this site. Two pairs were too big and one pair too small. They looked nothing like the picture that I thought I was buying. I overlooked that. I soon learned that being a "VIP" member meant they would be taking 39.95 out of my account each month for their horrible selection of shoes for "my taste" big I did not "Skip the month." I immediately called customer service upon learning this and wanted to cancel the VIP membership. The representative I spoke with tried everything to get my to stay, even offering a refund for the first time an unwanted month was taken. This month (January 2015) I got the e-mail to skip the boutique for the month, TOOK ALL THE STEPS TO SKIP THE MONTH AND THEY STILL TOOK 39.95 OUT OF MY ACCOUNT. I then called customer service and waited FIFTY EIGHT minutes on hold. (58 minutes is an absolutely RIDICULOUS amount of time to wait on hold for a website. There is no way that many people called at once.)

Justfab, you never answer the phone and not only do I want to cancel a order that I placed before I realized you are scam, I would like to cancel my VIP membership.

They trick you into using a promo code and offer the shoe for $9.99 and they save your debit card info and then bill you for it every month. Complete rip off and their shoes are cheap. Stay away from these online shoe companies like Justfab and Shoedazzle, etc.

I was scammed into buying a pair of shoes from them about a year ago. I got the shoes which were too small. I tried exchanging, but the next size was too big. I didn't like anything else, so I tried to get a refund. Only got a credit back. Then the following month I got charged $40 membership fee that I had no idea! I called and waited an hour to hear I could not get a refund. So, I agree to keep the membership thinking I would get something else on the site, then cancel it. I learned to skip the months and I finally was able to use my credits last month (because I could never find anything to my taste... and when I do and order I have to return it because it's such a cheap crappy product).

I ordered a pair of shoes from the website in April. It did not say anything about a continuing charge on my card; however, I continued to be charged 39.95 a month since then. I did not receive any email notice about this charge, and when I just checked the order page, you have to scroll down to see the fine print of the monthly charge, hidden from plain sight. I will be filing a complaint with the BBB as well and attempting to get refunded.

After I wrote this review I was fully refunded for my Membership Dues, which was very understanding of JustFab and sheds a lot of light on this company. I would advise anyone to make sure that they are aware that they will charge you this fee after the first purchase - hopefully sometime they will make this more clear to their customers.

Honestly, I thought this site was pretty cool when I first heard of it, but now it's such a scam for a mere $40 a month!! I ordered two pairs of boots three months ago, and called to have my account cancelled because I saw that it was a monthly charge. Well, the website doesn't have a clear as day cancellation option, so I called to have it cancelled. I got a hold of rep after probably a combined 5 hours of waiting time, and they assured me it was taken care of. NOT THE CASE. This month, once again I was charged for the amount, and am still on hold since 3 hours ago. This is just great!!!! You can't contact anyone via email because it's an accounting issue, and when I try to navigate through the webpage (again) I still can't find the cancel option. I just want my refund back IMMEDIATELY!!

I skipped January due to not being able to afford it this month and was still charged $39.95. I have reported it as a fraudulant charge to my bank as it was not authorized. CRAZY hold time to speak with anyone, tried via live chat and that was useless. They didn't even attempt to address my concerns. I have tried to cancel several times but who can sit on hold for over an hour to do so. I will also be communicating this horrible company to the BBB. I'm not done pursuing this legally either.

I ordered a pair of boots back in Oct 2014. I loved them. Good quality, good price. I haven’t found anything on their site that I liked since then. I called to have my account cancelled. After cancelling my account a $48.41 charge was taken from my bank on Dec 15, 2014. I called to find out why. I was told it was a mistake on JustFab’s part and that my account was in fact closed. I would receive a refund in 5-7 business days. I have not yet received that refund. Today another $48.41 was taken from my account. I called again and was told that there is no record of me calling in Dec and no one closed my account or requested a refund on my account. Again the lady seemed helpful and after offering a credit to JustFab which I politely told her “no thank you I want my money back” told me to wait another 5-7 business days and both charges or $48.41 would be refunded to my bank account. I am hopeful to get my money back as I have now paid over $100 for nothing and am quite upset. Will update if monies are returned.

My teenage daughter signed up for Just Fab without realizing. It unfortunately took many months for her to realize. When we called the company they cancelled her account. They refunded a portion of her money and promised to send a check for the remaining $278.00. That was 6 months ago and still no check. We have called Just Fab repeatedly. Each call takes about 40 minutes with all the hold times. I then get the same automated responses. The check has been "expedited" for months. I've talked to supervisors and sent emails. I'm always told someone will call in within 24 to 48 hours. That doesn't happen either.

How do I cancel my membership? I've been trying to contact the customer service and waited for 15-30 mins to someone to speak up but no one is there so I ended up hanging my phone. The thing is, they taking my money for past two months and I can't use my store credit because I'm not interested with other designs anymore. I just need someone to speak with and if possible, I want my $80 back and cancel my membership. Thank you.

Once my review was published, I was promptly contacted by a JustFab representative who informed me that a refund would be issued (2 days later, the funds are in my account). I was also informed that my subscription was still active and asked if I would like to cancel. I have requested this and am waiting for confirmation.

I was unable to skip this month because the website had an error and now I will be charged, and I tried calling JustFab only to be on hold for hours two days in a row!!! This is awful.

In October I ordered a pair of shoes that took far too long to arrive and were quite uncomfortable. I kept them anyway because having to pay a restocking fee is ridiculous. In November I was charged a membership fee even when I clicked 'SKIP THIS MONTH'. On 12/29/14 I called to cancel my account and I was still charged for January! A rep named Marcus abruptly ended up chat with him and completely dismissed my concerns. Now I have to file a dispute with my bank. The shoes are of cheap quality and customer service is of absolutely zero help. Don't buy online.

I was not made aware that by making a one time purchase I would end up getting charged $40 monthly. And when I tried to call and cancel my account it was a 47 minute wait time. There is no alternative phone, email, fax, etc. to contact the company. There should be a blatant disclaimer that one pair of shoes is going to end up costing you $40 a month indefinitely. I am terribly unhappy with this company.

I received my shoes a couple of weeks ago and I fell in love with them at first, but then when I tried them on they we're super uncomfortable and I have been trying to contact someone about returning them. Every time I try calling, the wait time is 30 minutes which is ridiculous. I have also tried emailing them too and I'm not getting any responses. I paid with a debit card also, and I was told if I paid with a debit card I had to call anyways which doesn't make any sense!

I have been trying to get a hold of customer service for over an hour. I had no clue I was signing up to have $40 taken out of my account every month whether or not I bought shoes. It is completely deceiving for new customers to have the VIP BOX automatically checked for first time users. I was very pleased with my first order and talked highly of your company and today I find out you guys have charged me the past 2 months when I have not purchased a single thing. I do not understand how a company thinks that is a good idea. Below it says you are not charged until you make a purchase. I have never ordered from a company that does business like this. I am very unhappy and just want a refund for the 2 months money has been taken from me with no purchase.

I check my bank account this morning and see that there is a pending charge and I had not ordered anything. Once I checked the reviews I realized I was one of the MANY that have accidentally enrolled in their VIP that starts charging your bank account. I do not have the money to pay the $40 that they are trying to charge me. I have been on hold for almost an hour and cannot get through. Meanwhile, I hopped on live chat and Ysabelle informs me that I cannot cancel through live chat either. I will not be ordering through here again, nor do I want charged $40 this month that I do not have!

I order something from JustFab for my sister for Christmas, what she received was just fine and she loved it (something she wanted) but the fact that there is only one way to sign up to become a "VIP" member I feel is unfair. I didn't see anything that interest me on the site which made it a one time order for me. But I was charged 39.95 for this month...and for what? I don't plan on ordering anything else from here, as I stated above this was for my sister not me and it was only one way for me to sign up. I did not know they were going to save my credit card info and what not (thought it was a one time deal) but obviously not. I go to check my bank account today and lo and behold I have a charge from them, now I called my sister to see if she ordered anything and she had not. And I look into my email and go back to the login info and it's telling me I have a credit for 39.95, which I'm positive I won't use because I'm not a shopper. I just want my 39.95 back and to end this madness, will I be charged every month. Like I have never had this problem before with ordering offline, until now which led me to write this review. I will NEVER order from JustFab again. This was really upsetting. They should better explain this advertisement.

I ordered a pair of shoes in December which I tried to return. One sole had already been worn. The width of the shoe was terrible meaning one was wider than another. So I called about the return, was on hold for 1 hour 10 minutes before I spoke to someone. Finally they told me to return the shoe. 3 weeks later called back, on hold again for 58 minutes to be told they have not yet recorded the item. I canceled my membership and was just charged the 39.95 yesterday which was told to me I would not be charged. I'm very upset. Called this morning. Been on hold 1 hour 5 Minutes to try cancel this membership and no answer yet. I wouldn't recommend this website to the most hated person in the world. Quality in the shoe is terrible thin and the sole is so thin you can feel each rock you step foot on. I'm going to pursue in calling my lawyer because they have charged me 2 times for this crap and no one seems to ever want to answer the phone like it's a spam but I refuse to be robbed... DO NOT ORDER FROM THIS PLACE. IT'S A SCAM AND RIP OFF.

The company did indeed respond to me and refund me, as well as cancelling my account. I really appreciate that but why can't the process just be easier in the first place? Like I said, if you can remember to press skip, the site is worth using. The boots I did order were of decent quality and exactly as pictured. There are a lot of affordable options.

Thankful of the quick response from the company. Finally they have cancelled my account, I just wish they didn't make it so difficult to do so! That definitely needs to change.

I keep trying to cancel my account, as it's just not in the budget for me to keep doing this. But JustFab somehow either keeps hanging up, keeping me on the phone for hours and hanging up, ignoring my emails... The products are fine; but how many shoes does a girl even need?! I just want to cancel my membership. I have enough. The product is fine, but for this horrible level of customer service it's not even worth the cheap(ish) shoes and purses. SERIOUSLY.

Here is what I wrote on their feedback request.

I found a pair of boots I liked on JustFab and became a VIP member. I remembered on the 6th that I had forgotten to skip on the 5th so I called (and waited and waited) and asked if I could skip if I had forgotten. They said no, I could get a credit. I said okay I will use that credit and cancel my account. So I cancelled my account, ordered another pair of boots to use my credit to make us even. The next day I was charged $32.91 for the pair of boots that was supposed to be paid for with the credit. That is almost $73.00 in one month for a person who is struggling and on a budget. I called (and waited and waited) and was told I would be refunded the $39.99 within 7 to 10 days by a woman named Joan - she cleared it with her supervisor. I was happy. However it has been 20+ days and no refund. Now I am sincerely not happy and will advise all my family and friends. That $39.99 was part of my grocery money. Very unhappy person here.

I made an account on JustFab around November of 2014 WITHOUT knowing the whole VIP thing. I admit that I should've been more careful. But last week, I called customer service to cancel my account, because I am in high school! I don't have the kind of money to pay $40 every month. She cancelled it, but the “skip this month” option is still on my profile! I clicked skip anyway just to be safe. I have read many reviews, in which the customer still get charged after cancelling! This is ridiculous! How can I be sure that the company has cancelled my account COMPLETELY???

Instead of receiving the boots I had ordered, I received an email stating that both pair of boots were out of stock. So I ordered 2 alternate pairs. One showed up and the other pair of "boots" was a very ugly 4" high heel. I spoke with customer service and they agreed to exchange them for the actual boots that I ordered. Instead of receiving the boots, I received the same 4" heels again. Went through customer service again and for the third time I received the high heels again! Three times in a row! I simply cannot believe how bad this place is. Everything is out of stock! And even if you find something in stock, it'll be out of stock by the time they go to ship it and the good Lord only knows what they'll be putting in the box. Steer clear of this company at all costs. I just called again to return my third pair of 4" heels and was told the wait time was 39 minutes. Hahaha! This company is a JOKE!!!

I have bought many shoes from just fab. The first pair I bought came in the wrong color and it took weeks for them to send a replacement. I wore them once and the strap broke. Then I bought some boots and a purse which worked out ok. Not the highest quality but at least they haven't broken so far. Recently I bought three new pairs. All of which broke by the second wear. I called Friday 1/2/15 to cancel my membership. $39.99 for shoes you can only wear twice is a rip off.

My sister bought some shoes from Justfab. They arrived and she was averagely happy with the shoes, although they aren't the greatest quality. My sister is only 14 so she doesn't understand the necessity of checking her bank account regularly. After two months went by, she had a bank statement that said that each month £35 was deducted to Justfab.

I am trying to return the two dresses I ordered from JustFab.com and the call wait time is 158 minutes. Also, you can't contact the company through email if the subject is regarding returns/refunds. Why isn't there an automatic label for returns to send the products back? I am extremely annoyed with the hassle of returning the items on top of how cheap the material the products are made out of. In addition to this complaint, I ordered a nail polish with my "points" for free, and it never came. In addition to this, my order came with a free magazine which never came.

I just bought a boots then I found out the stupid charge. If you do not take action between the 1st and the 5th, you will be charged $39.95 each month for a membership credit to the card on file. I read a few bad reviews of this company and I called the customer service but it seemed like a fake phone number. I couldn't make any phone call to cancel the VIP member. I'm freak out right now. My money is not only a paper.

I placed an order back on 6 December and to date (3 January 2015) have NOT received the goods. I have sent numerous emails and made I don't know how many calls but still nothing. The last email I received said that my goods were lost in transit!!!

I have bought plenty of shoes from this website and have never been dissatisfied with them at all, but a couple months back, I'd say Oct/Nov, I received a mailer from Justfab with coupons as well as a one time offer for free shoes that needed to be used by a certain date. Now the mailer I received was a little book packet but the problem was that the code to received the free shoes was right on the back where anyone could see it (not very smart in my opinion). Anyway I tried to get shoes with that mailer and unfortunately I could not, so I contacted customer service online chat & asked what I needed to do about this offer I received and how I could use this code at checkout to receive the free shoes, the representative explained that if it's not letting me use it then there was nothing she could do about it. I explained to her how could I not use something that I clearly received, and how it's false advertisement. After I stated that the representative then removed herself from the conversation & left me there!

I ordered two pairs of shoes in October and received them. The one pair was too small and I could not find my order history (although I kept clicking the order history tab on my account) to send them back. Now I'm stuck with a too-small pair of shoes that honestly look like they would just be uncomfortable anyways. The second pair, knee-high boots, fit perfectly and I fell in love with them instantly. Well that love has gone away after just under 2 months because the soles on the bottom have worn through and have holes in them (not too great with snow) and the bottoms are separating from the material to create loose rubber issues. I guess you get what you pay for and these "Made in China" boots are only worth a month's worth of normal wear. I will not be buying anymore. I was also charged the membership fee for the month because I forgot to skip, but I'm certainly not going to use it for more cheap products.

Absolutely awful! Wasn't made aware that £35 would be taken out of my account each month for 'credit." Boots fit awful and quality is shocking. Nightmare to return items. When returned they say they haven't received them. I've ordered 5 pairs and only kept 1 pair. Have not received any refunds and only 1 credit! When I've tried contacting them, they've been USELESS!!! Not happy!

My first time buying shoes from this company went awful. While I was walking, the shoe came completely apart before it ripped off of the shoe completely. I called customer service and told them what happened. He said that the shoes were out of stock and in order to get the shoes at the same price with a credit, I would have to redo my membership now. I cancelled because I couldn't afford the charge per month and I would forget to skip, otherwise I would have to pay X amount of dollars extra for a different pair of shoes. I'm a little outraged because the quality of the shoe was obviously bad and I'm being left with the option of paying more for different shoes or signing up for their contract month to month again. Hell no - never buy from here again.

I was not informed that I was subscribed to a service where I would have to pay £35 a month or have credit to buy things from this site. My purchase was a one-off and I do not want to use the site again nor can I afford to pay 35 pounds to these robbers. I tried to contact them through telephone and their number did not work and I got no reply through live chat. I expect that they will deal with this straight away and that no money will be taken out of my account on the 5th. Cannot believe a company can try to get away with this.

My boyfriend shopped for boots for me Christmas time of last year, and the only way to get the first BOGO free and free shipping, he had to make a VIP account. The terms of this VIP Membership is unless you skip the month by a specified date, they will automatically charge your account and put a credit to be used later. I kept the account that was still under my boyfriend's bank account, so I was extra careful of skipping months. I knew I couldn't afford to buy shoes. It worked for a couple months, but then I skipped a month, and my boyfriend came to me upset that they charged him. The next day, I called customer service and advised them of the situation, that I skipped the month and was still charged. She said unfortunately, she cannot refund me. I would have to use my credit but she would change the bank info so it would be my card info. Fine. I paid my boyfriend back and got new shoes, assuring him it was under my card now. The next month, I skipped the month again. AGAIN, they charged him. I called the following morning, let them know this has already happened before, it was supposed to be changed and something needs to be done or I will cancel my membership.

thank you so much for the refund and am going to the option as pay as u go i think is a better option thank you and will be cheking your website for good deals

My first purchase with JustFab was fine. Although the boots were cheap looking, they were ok for the price. Browsing the site a month later I noticed the 3 for 59.99 on bags and began selecting. I only clicked submit order to verify the total amount of the order NEVER thinking that the order would go through automatically. They charged the last credit card and used the previous shipping address and BAM! My order was being shipped.

I thought this place was awesome and lived the initial idea. I did not know that once you order one item they enroll you in VIP membership then begin to take your money if you don't log in and skip each month by the 5th... I found out once they began taking money. I then called to cancel my account and get a refund with no luck guy on phone - was pushy and rude tempered about it and would not cancel nor refund my account. I eventually found something to use the credit on but was shipped a very cheap looking and raggedy product which was not true to size at all. Going to return... Also I gave a friend of mine this site. She ordered 2 pairs of heels - both came damaged. My first item purchased here was also crappy... they were camel colored boots that had black bonding glue (I think) seeping out all over them when they got wet. This site should be shut down and I am definitely no longer a fan at all.

I ordered a pair of boots only which I received. A month later, I see a charge on my bank statement. I let it go. The following month I received another charge. After several phone calls, I reached the customer service rep. She indicated I was member. I stated I wasn't interested in being a member, I just wanted a pair of boots. I was informed I had to unchecked the box when I placed my order (which I didn't notice). When I request a cancellation, she would only credit for 1 charge I was okay with that 3 days later I see another charge, 32 dollars charge. When I called back I was informed an investigation will be done. I called 4 days to be told they're unable to locate the transaction & they NEVER would charge $32.00. I asked may I send my bank statement for verification that was denied. The supervisor took my cc # & I waited another 72 hrs to receive a vm. They're unable to locate the transaction. I can call back with my bank on the other line to confirm the transaction. NEVER will I use them again! Bad enough, the language barrier every time I called. Be warned on sneaky fees & denials. Shame on you!

I am very pleased that Just Fab took the time to resolve this issue. I also appreciate the fact that they understood my position and was willing and able to refund my money in the full amount. Now that i know how Just Fab works, i would probably order again when i am ready to become a member. Thank You Just FAb.

I woke up Sunday to find $39.95 taken out of my account. I called to cancel and explained that I have been in and out of the hospital all month and can't afford to lose that money right now and the rep didn't offer a refund even after explaining the situation. Don't sign up unless you mark you calendar every month to "skip" being charged or they will take you money too!

They provide the worst quality shoes and once your account details are stored.. they start deducting 35 pounds from your account without notifying you. They are basically a rogue company and please never ever deal with them.

My daughter ordered 4 pairs of shoes from this vile company using my bank card and they are taking money out of my account every month for no reason. Customer services are a joke. They are all American and sound like pre-programmed robots. Very unhelpful and the shoes are no better than shoe market crap!!!

I ordered a pair of boots and when they arrived I was excited but they didn't fit. I understand I missed the 30 day return policy and after trying to call on many different occasions I was charged 2 months in a row. Even if I had wanted to skip the month option, I couldn't get through. I canceled my membership tonight and I asked if my card would be refunded the 2 months that I paid for and never used as I won't be ordering more shoes and I didn't get a straight answer. How do I go about getting the 80.00 refunded??

I skipped a month like every month that I don't want to purchase anything which was on Dec 2nd. Just like you are suppose to do to avoid be charged. A few days later I checked my bank account and noticed they still withdrew the money. I contacted Just Fab and the lady did not apologize for mess up, but did agree to refund the money. The charge did overdraft my account and the rep stated "they do not refund overdrafts" - I should contact my bank. As a previous bank specialist and customer service rep I knew this was not correct. I know how to manage my money carefully. I contacted my bank and unfortunately they are not able to do anything because it wasn't their fault. Which I completely understand. Now I am still waiting on just fab to reverse the charge back to my bank and I'm still out 25.00 because of their mistake. I ended up cancelling my account too. This is terrible!

I checked my bank on December 19th I had 3 charges from JustFab. Called to get refund, issued, no problems, very courteous and issued a refund. Woke up this morning to another charge. I had cancelled membership months ago. The money I had in my account was to pay my water bill which will now be cut off, thanks JustFab. They told me to call my bank to expedite refund.... ha, that was a joke. Still waiting on my refund. Please if you order, pay the full price. Do not enroll in VIP membership.

I bought ring for 5£ to put into stocking for my eldest daughter. I didn't get it but when I traced my parcel I found out it's been delivered which is not true ... not a big deal but when I noticed that JustFab took 35£ out of my bank account I thought they were totally out of Order. Due to my personal circumstances I have to survive on child benefits right now and 35£ to me like 35000 thousands. I meant to buy present for my 10 years daughter which was 42£ and when I was going through checkout my bank declined. I couldn't understand why because I had just enough money to pay for my daughter's present. Now when Christmas just two days away my little one won't get her present from me and I can't even borrow money because of the Christmas and people simply don't have money to lend. Thank you JustFab because my daughters and I will be having fabulous Christmas because of you.

The 'VIP membership fee' automatically charged my card £35 even I already forgot this crab website. NEVER EVER USE THIS WEBSITE TO BUY STUFF.

My account was debited with $39.95 because I didn't skip the month. I tried purchasing an item with this credit I have with them and it has been giving me an error message for the past 4 days. Right now what I want is a refund and a cancellation of my account.

I purchased boots on September 23rd and paid for them with American Express. On October 11th, they charged me $39.95. On November 6th, they charged me $39.95 and on December 7th, they charged me $39.95 and I did not purchase anything. So I called and the lady said she would credit me $39.95 and I told her what about the other charges and she said she would credit me $78.90. I asked her about the other $39.95 and that I wanted to speak with a manager, She said okay, so I waited and waited and no one answered the phone. What kind of a scam is this that they can put charges on your credit card and I didn't buy anything? I would say it is fraud.

I am almost on tears today because the only money I got left in to my account to buy food for my kids Has been taken by Justfab, the reason I don't know. I place an order on November bought two pairs of boots which is 45 pound and that money was taken from my account and today the 22nd of December. I just went to the shop to get milk for my kids and find out there was no money. I call my bank and was told Justfab took money from my account on Friday the 20th of December. How could you take money from people's account without asking for their authorization. Seriously this is not fair. I want my money now. I have not done any harm buying from you people.

I purchased some boots from this company in July 2014. They were very poor quality but so cheap that I didn't bother to send them back as it would have cost more time and effort than it was worth. I was not made aware of this "VIP membership" nor did I consent to it. If I had been made aware then I would not have accepted it or may have changed my mind in purchasing from this company, which is presumably why it is not made clear at all.

At first I was happy with justfab and satisfied with my purchases but after a while I didn't want to be charged for a credit every month and don't remember in time to skip a month since it's only a 5 day window. I decided to call and cancel my account but the person on the phone was super pushy and basically forced me into keeping my account since I had 2 credits to spend that they won't refund even though it's my money. I finally used my credits and canceled my account as soon as I placed the order but when it came in I wasn't satisfied. And after talking to a representative via live chat I can only get store credit for my return and they won't give me my money back even though I canceled my account. I would advise anybody thinking about joining to never give your money to justfab.

Total and completely incompetent representatives. Your order is taken, your money is taken, but you don't receive the product.

Don't buy anything from them. They steal your money, they take so much money from me without even giving me notice. What the ** is your problem, stealing money!!!! The ** I want my goddamn money back. I don't even order yet you take money from my account!!! I want it back.

I just got off the line with an adviser by the name of Martin. I was hung up on. I've been charged $80 for two JustFab accounts that were supposed to be canceled out. I shouldn't be charged for shoes that I did not purchase as well as I canceled my account and I'm still being charged. This is a Scam business. Their customer service is terrible. I don't have a cancellation number anymore because I've moved and can not locate it but instead of this company being understanding they've chosen to be rude and derogatory towards me and then hang up on me. DO NOT BUY ANYTHING FROM THEM!! IT'S A SCAM! The part that has me so angry is that I was being nice to the adviser and he still hung up on me and was rude. All I want is my money back.

I'm so fuming. I bought a pair of boots when I 1st joined for £17 about a month ago and 2 day £35 has been took from my bank and I've not even bought anything. This is so bad and I want my money back. How can you take money from someone? You are not a loan company.

After posting here JustFab has resolved what issues they could and I am grateful for that. Although I still couldn't get my shipping address changed, they did cancel the automated subscription that I didn't know I was signed up for, and reimbursed me the charge from last month. If any of you are not getting your issue resolved on the phone, make a comment here because it seems like they really try to address all the issues and reply to everything here. Thanks Clarisse from JustFab for helping me out with that.

This company is seriously a rip off. I was a customer from 2010-2012 and bought several pairs of shoes and handbags. I canceled my acct in Oct 2012 after not being quite happy with the quality of the products. In April of 2014 I noticed I had been charged for March and April of 2014 after having my acct closed and cancelled. I called and canceled again and am still having them charge my acct. I have been going back and forth waiting hours on the phone trying to get a refund and cancel. This company has just given me the run around that I have to now call the elite dept to cancel.

Can't believe the awful service I have just received from you as a company as a brand new customer. Placed an order for boots end of November. Needed to exchange a pair which I did receive quickly. HOWEVER I chose to skip the next month to find that I have now had money removed from my account. Upon calling your customer services team I was hung up on twice and told via email that my money wasn't being refunded. Congratulations on losing a new customer and have logged a complaint via PayPal to have my money refunded. I shall also be calling your complaints department to log a formal complaint.

I have had my share of problems with Justfab earlier this year. Not only are the shoes terrible quality but the website will take money DIRECTLY out of your account in the hopes that you don't notice. I contacted Paypal who promised me to not let them take money from my account and they refunded my money that had been taken. They could see it was a scam.

Even I didn't order any shoes still got charge £35. Why is that? That's a question and I need a simple answer. It’s not about the money. I am just glad British Government got the proper departments to report some companies like yours.

The things claim to be affordable if you have a low income like mine then you know it isn't. I tried out the introductory offer and then after I cancelled my subscription to my surprise to find I've been charged roughly two months later. I was appalled. I am furious and tried getting in touch but no luck. I am in desperate need for money. £35 may not seem like a lot but when you need it then it is a lot! Still no refund!! I wouldn't recommend, quality isn't great either - not worth paying £35. Don't get sucked in by their offers because they will carry on taking your money!

As long as you are consistently ordering with them everything is great. I've made two purchases in the last 5 months and have been satisfied however, I tried to skip this month and it looks like a ton of others did too with no success. I contacted the company immediately and asked for a refund, which they processed. It's been well over 7 days and the money is still not in my account. I called back today and was informed that my "refund didn't go through" so they would need to issue the refund again. I am not happy. As soon as I get my $40.00 back I'll be canceling and will never sign back up. I'd rather pay a little more for my shoes than deal with this.

I recently purchased 2 pairs of boots from the so-called 'style steal' offer that is running on the Justfab website but was charged full price for both pairs. When I tried to contact them and advise them that the boots should have been part of deal and discounted, I was ignored. After the 3rd email sent, I finally received a response telling me, (in terrible English) that they were not part of the deal.

I've been getting emails from Just Fab for over a year! Thought I'd give them a try! Wrong size shoes sent! I returned them. Before I received a refund I was charged another £35. I logged into my account to see it’s a membership fee! As soon as they get your bank details you need to worry! They take this every month, I now have a bank charge to pay on top. This is out of order. Can't afford to buy my son what I wanted for Christmas. Feel like crying. I do not check my emails regular. I can't remember to log in before the fifth of every month to say skip. I haven't even purchased anything. I don't want to be a member. I need my money back! You can't talk or complain through their website.

A refund was issued and everything was dealt with very quickly! Thank you!

Thankfully someone got back to me quickly and told me I will be refunded. I appreciate how quickly it was resolved. I still do not agree with how they run their business, but I am happier now.

Awful! They have in SMALL PRINT that they take an extra advance of money out of your account for your future purchase. They do this only 2 months or so after your first order so that you don't notice it coming off your credit card (again)... I called and asked to have the money back because I was not planning on buying anymore from them but they would not refund my money and told me I should do read the fine print! And shoes are not high quality... Cheap material!!!!!

I made a purchase back in October. Once I got the shipment I looked over all the information that I was given. I did not want to be charged come November, so I skipped for the month. After the 5th posted I figured I was in the clear. Then I check my bank account on a Sunday and there was a charge for the $39.95 when I skipped for that month. I called and talked to Alex telling him I wanted a refund and my account canceled. He tried to persuaded me to give it another try, but with the experience I did not want to give it another try. He said the refund would not be a problem, that I should have the refund by the end of the week, which I had in a few days. He also claimed that he would go ahead and take care of cancelling my account. Well I checked my bank account again today December 14th, 2014 and once again I was charged $39.95.

I had cancelled my membership but still got charged £35!! Do not understand why though when I have cancelled it why have I been charged. I definitely want my money to be refunded to me as soon as possible. Is there anyone here to help?

I tried to skip the month but the skip button however did not appear. I tried calling because my card is currently being charged plus the bank charged me as well since I didn't have 39 dollars in my account. I want to cancel now and they never answer any of my calls. It’s horrible service!

Absolutely shocking finding out just fab have taken 70 pounds from my bank....Cancelled vip membership (that I didn't sign up for) and asked for a refund and was refused and told to spend the store credits. Will never order again and I will make sure friends/family don't either.

Angry is exactly what I am at this moment. Journey back to a few months ago... I tried to cancel my membership and the female assisting me told me (via phone) that since I was not a "VIP member," I don't need to do anything and I wouldn't be charged. I was charged the following month. Being busy, I just let two more months pass and was charged x2.

JustFab has been jerking me around with my orders!!! It's always a waiting list with them!!!! 6months since I've placed my order and I still haven't received it!!!! I've been told 26times that my order is on back order and that I can pick a free pair of shoes for the inconvenience but that too was a lie! So far I still haven't received my order nor a refund.

After over 2 months of emails and 2 faulty items and 2 pairs of boots with absolutely awful quality and sizes are completely wrong. JustFab still refuse point blank to comply with the Sale of Goods Act by refusing to refund faulty items making me exchange and then fail to send the exchanges and proceed to ignore all communications.

After some negotiating, Justfab agreed to do a one-time refund for the $39.95 member credit that was charged.

Don't be tempted. They will offer best products to get you onto their VIP membership, then start taking monthly amounts from your Paypal account and nothing is ever available in your size. If you do order something the quality is rubbish. If you return it they never receive the items or recredit your account. They refuse to do so and you have to call the Philippines and pay for calls where they ask a zillion question and put you on hold when all you want is to cancel and get your money back. I am usually savvy about these things and this took me by surprise - it is such a complete scam... Don't Do It!

Kudos to justfab for resolving my problem in 3 days!! I was charged for a month I did not want and when I called and spoke to Miguel he said he would cancel my account and said I would have a refund it 5 to 7 days but I got it in 3. I also received an email from Clarisse stating the same and they held true. I would even consider ordering from them again. After reading some of these reviews I was skeptically but they did what they said !!!! Great customer service !!

Just got charged after I clearly tried to skip this month. Their button wasn't functioning properly and I get the charge. I wanted a refund but apparently the refund would be impossible because they change it to store credit, which is quite possibly the most ridiculous thing I ever heard. They can take your money but they can't give it back. I am cancelling my account and never making the mistake of ordering from them again. And I am going to make sure everyone I know is informed about my experience with Justfab. Just total bs.

I recently ordered boots online from JustFab website. I signed up for the monthly membership because I figured this was a good deal. I received the boots and they did not fit. I tried to return them on the website but was told I had to contact customer service on the phone. I looked online to see if maybe I could just exchange them for a different pair of boots and every other boot, that was in my size, was sold out. Now, there are about fifteen different boots that they offer; however, my size was sold out. When I called, I was put on hold for 45 minutes. Now, I figured they might be busy but 45 minutes to just return is ridiculous. The first lady I talked to would not tell me when they would replenish their inventory of boots. She told me that I could get something else on the website like a purse or clothes. Why would I want something else when all that I wanted was boots? Now this lady was snippy with me so I asked to talk to a supervisor. I was put on hold again.

I borrowed a pair of shoes from my friend in July for a bachelorette party. Needless to say the shoes were ruined after a weekend in Vegas. I decided to buy her the exact same pair of shoes instead of giving her back the ones I had destroyed. I bought the same pair off JustFab and thought I was done. I have been getting charged $39.95 per month August, September, October, November, and now December. That's $199.75 they have charged me till now and I haven't even bought anything! When I phoned, the customer service representative went through her spiel and told me there was nothing I could do and that I had accepted the terms and conditions on their website.

This company is a scam. Their products are made with cheap material hence the price and they just scam you for the £35 per month. If you wish to go into the monthly payments and think you will opt out easily think again. Without having a free number to call for cancellation, you can reach no one through the telephone and when you do get through no one assists you properly. Poor customer service. Would not recommend at all.

I'm writing this as I sit on hold with "customer service". So far it's been 47 minutes of nothing. I have been a member of JustFab for almost 4 years. Not because I love shopping or the experience. I have been stuck with them because I can't cancel my service! I have to make sure I skip every single month and God forbid I don't skip like this month. They normally send an email on the 1st of every month. I did not receive an email this time so I completely forgot all about it. They took out $39.95 today, my mother's bday of all days!!! I'm not sure why this month was different than any other. I am so tired of this scam of a service and hopefully today I can cancel and be rid of them! I regret ever signing up. The boots were subpar! The purse smelled! I haven't made not one single purchase since my first. Good Riddance!

I have a JustFab account and was recently charged for a credit that I did not want. It must have slipped my mind because I am usually extremely diligent in skipping the month. I spoke to a customer rep. who refused to make a refund for it. I was surprised by this practice because other subscription services, such as Jewelmint, will gladly make a refund for unwanted credits. I am still a loyal customer of theirs because of that. The minute I can get rid of this credit, whether by begrudgingly buying something I don't want or having the bank refund my money, I will close my JustFab account. I can't believe that a company would so readily alienate a customer just for the sake of holding onto my money. Instead of keeping me, I will never look at JustFab again, and I will have nothing good to say about them.

It's getting frustrating with the monthly hassle of closing the account. I can't afford the shoes on the website and I really want to cancel but have no idea what to do cause they took money from me in November and I still don't have it back. Customer service is the least helpful even when I try to re-budget and splurge for my birthday. I couldn't even use the credit I had towards the cyber Monday deal of two shoes for 49.95, I can't afford this! They won't refund my money and as a college student I just don't have that kind of money, not when I have to buy gas and books soon enough. Someone help me please?!

I am so angry and upset. I ordered one pair of shoes and I didn't sign up for any VIP membership. I had 105 taken out of my account without me knowing. I can't cancel it because they keep saying that I have to give my account number which I don't have. I am going to the police about this because this is a pure scam and I need my money back.

My wife bought 2 pairs of boots from this company a couple of months ago. On first wearing, the heel on one snapped. Emailed their customer service who completely ignored her. She then emailed telling the company, telling them she no longer wanted to do business with them, again ignored and 35 taken from her account. She has now emailed them 3 or 4 times and each time gets the automated acknowledgement but no other response than that. This company appears to be a con that is only interested in taking money and not honoring their obligations. Have stopped the payments through the credit card company and have raised a dispute. Am about to raise a complaint with trading standards and considering a claim through the small claims court as the next course of action. Would strongly recommend having nothing to do with them and warning anyone you know.

I have had numerous issues with Just Fab recently. I have tried to skip months and have issues doing so, which meant I would get a charge put on my account anyway. I downloaded the Just Fab app thinking that this would make the process of skipping a month easier and it has yet to be any easier. This is the THIRD time I am having this issue and it is nothing but a complete headache! I called Just Fab today to let them know about my issue and after telling the woman I wanted to cancel my membership altogether because of these constant issues, I was hung up on. Awful customer service! I will never order from here again.

I was charged a membership fee last month on the 8th in the amount of $39.95. I called at 11:30pm and waited 20 min. for a rep. to help me. Finally get through wait another 10 min. while the rep. issued my refund. Finally the refund was complete and I would receive in 5-7 business days which is ridiculous and membership canceled. I just checked my bank account tonight and same issue!!! Call again, on hold for 20 min. and received refund and promised I would not be charged again. I'm calling my bank tomorrow letting them to flag Just Fab for unauthorized charges to my account and this is a SCAM! Besides the fact that their shoes are CHEAPLY made! Disgusted!

It says have $10.00 store credit but when i check out it won't let me. How do I use my store credits?

JustFab responded quickly to my review and refunded my money. Thank you.

So of course I heard about a new cool cheap website to buy shoes. Well first don't expect to get anything that looks like the pictures. Horrible quality! I bought two boots - both came in DIRTY and rubbery like rain boots. It was incredibly ugly. Next I had to call to order for a return shipping label to be emailed to me. The lady kept refusing to accept that i wanted to return it and wouldn't take no for an answer!! After 10 minutes of thumbing down THAT "I'M RETURNING IT, STOP HARASSING ME," she finally cooperated. Next on top of that I asked to cancel my subscription because I was unaware of being charged money every month for a "stylist". Still the lady was being extremely annoying and still wouldn't take no for an answer. I had to tell her, "look, this is not how you get customers to stay by harassing and annoying them. Just accept it and leave it alone." I said "this just makes me want to tell everyone NOT to order from this ridiculous website." So after I return it tomorrow, let's hope I have no trouble in getting my money back. OH YEAH, they wanted to charge me 5 dollars to return even though it's free exchanges? I called her out on that one and she's like, "as a courtesy I will not charge you 5 dollars at this time." This company is a joke!

The "$39.95" a emphasis really makes you feel like you're getting a good deal -- not! The shoes are cheap and flimsy! You can spend the same amount on better quality shoes on sale at Macy's, seriously -- and good luck trying to cancel your membership. It's a horrible experience. Also, on two different occasions I was still charged after requesting, "Skip this month". I called customer service and they did...nothing. They told me I must have done something wrong. I've been with them for over 2 years, I think I know how to skip and month.

First time I order and I'm very satisfied I'll order more and more.

My daughter has tried to cancel this membership, even getting confirmation of cancellation but continues to be charged the fee. She was not aware in the beginning that it would charge monthly and when she saw the amount charged the first time, she attempted to cancel. That didn't work so she cancelled again and has still been charged even after cancellation.

In November, I called to cancel my Justfab account. It took 2 people and 3 different phone calls because of us getting disconnected and a 20+ minute wait time. As a result, I was informed that my account was cancelled and my money was refunded. Today, December 7th, I woke up to find that Justfab collected a fee again. I called and immediately asked to speak with a manager. The representative did not want to transfer me, but after I insisted more than 3 times, she did. The manager was rude, once I told him my situation it seemed as though he did not believe my situation, he kept making little snide remarks, but eventually refunded me my money. I will never do business with JustFab again. Their customer service is horrible.

I always saw commercials for this and never thought about going on it until I was looking for a certain type of boots. It said if you join VIP when you purchase your first item, then you get it 75% off which sounded good to me so I did it. I was completely aware of the VIP membership guidelines but I knew I wouldn't be purchasing monthly and was just going to cancel after my boots came. I skipped the first month of my membership seeing how all I wanted was the boots I had ordered.

I was signed up for the VIP program a few months ago when I got a great deal for buy one get one free. The boots took a few weeks to get here. The first pair was too small for me, but I figured it wasn't a big deal because I got the pair free and could pass it on to my cousin. The second pair fit but, after the second wear, the zipper started to warp and now will not close. Each time I've called, I am not able to stay on the line because they put me on hold each time for too long and I have to give up. This month, the "skip this month" button has disappeared from my account and, as I can't get a call in to cancel. I can assume I will be charged for this month as it is now the 6th. It would be much easier if everything was convenient and on the website and the so called "customer service" actually answered their phone. Now I'm stuck in limbo with useless boots and an upcoming credit that I don't want to use on boots that only last for one wear.

My girl purchased a pair of cheap boots, for 14.95 what deal? Not. A month later they're charging us $39.95 for VIP membership. WHAT! I was upset, called my bank then called to cancel everything A.S.A..P. One good thing was they understood after I yelled "$39.95 a month are you crazy!!" Then I canceled everything and threatened to call my bank or return my purchase & I wanted to cancel the VIP membership NOW. I was told no need to return anything & cancelled the membership and was told that my 39.95 would be refunded in 5 to 7 business days... What a scam. So keep an eye on any charges on your account & dispute them ASAP. JUSTFAB, shame on you. My girl is weak when it comes to shoes but I'm no idiot.

I can't seem to reach a person on the phone number provided. No one is responding to emails. They say you can cancel at anytime but I don't see how! Most frustrating service I've experienced in a long time!

The justfab.com web site has been down for a few weeks now. I would like to cancel my VIP subscription at this point because I am going to continue to be billed by a company which seems to no longer be in business. There is no communication or correspondence to customers regarding this. I would like the correct customer service number to call to cancel my VIP subscription.

I needed to cancel my membership. I tried to call customer service, but my waiting time ended up being over one hour, and no one has time to wait that long. When I did get in contact with someone, they hung up when I mentioned I wanted to cancel my membership. So now I'm still trying to cancel. Fix it. Customer service is severely lacking.

So I purchased a pair of boots back in the middle of November because the price and the style is just what I was looking for. I received a pair of shoes about 5 days later (I was very excited that they came rather quickly). My excitement quickly wore off because I received the wrong shoes! I called customer service immediately and followed the instructions I was given. The rep was very apologetic and assured me that as soon as I dropped the shoes off at the post office, my boots would be expedited and I would receive them a few days later. I was willing to give JustFab the benefit of the doubt and allow them to correct the error. I was a little perturbed that 5-6 days later I still had not received my boots (I was told I would get them 2-3 days later).

I got a pair of boots for $15. In order to eliminate the shipping cost I ordered another pair. When I received them i found that the one with huge discount was damaged/scratched with a visible mark on the upper/ instep. When I called to return both of them because the overall quality is not as good as I expected or I saw from the picture online, the operator wanted to charge $5.99 each item as restocking fee. Eventually she said she would only charge for the item with no real quality issue. Don't buy their shoes if want to have regular quality. Their shoes are like H&M shoes and have similar price than retailers. I would rather try them on at the store and see the quality and make informed decisions!

I called Justfab this evening to try and cancel my membership. I just sat on hold and finally gave up. There are a couple of reasons as to why I am cancelling my membership. First of all, their products are inferior. I have a pair of boot that have dirt and small gravel beneath the sole of the boot. I seriously can be walking around in my office and all of the sudden, there will be dirt and small gravel in my boot. What a way to save $. My second reason for cancelling is that I am tired of having to skip every month. I would just like to cancel my membership but cannot do so without talking with someone. Called tonight and sat on hold for over 20 minutes. There was music, but no notification of how long I would have to hold. Just could not stay on hold any longer. Tried to chat with Justfab and the person told me that they could not cancel the membership for me.

What happened to my refund? I have called twice on it and was told to call my bank! My bank said nothing was issued!!! I bought boots and they came--I loved them! Then was charged a monthly fee! Did not authorize it and now no refund??? When I called a third time they said they have no record of my acct--how convenient! WHERE IS MY REFUND???!!!

I ordered pair of boots on the 4th of September at the time and because it was my first order, I got a second pair of boots for free. I wanted them quite quickly so paid extra for the express delivery within 5 days. One pair of boots arrived 4 weeks later. As yet the second pair have never arrived, I contacted Justfab by email as I actually wanted to return the boots I received, but was concerned they would need both pairs returned. I also wondered if I would ever see the second pair. I got no response, so I send another email and another and another. I then tried to call on my hour long lunch break but by the time my lunch was up my call had still not been answered. I called again and managed to get through to someone. At this stage, all I wanted was to cancel my account and have the money which was on credit refunded to me, as I have no intention of using Justfab again. I was put on hold while she spoke to someone about the missing boots. 15 minutes later I had to hang up, as I had to get back to work.

I ordered 6 pairs of shoes on 11/14/2014 on 11/19/2014. I received 3 of the 6 pair. I never received my tracking numbers because, get this, their system will let you update your credit card information but "glitches" when you update your email! So yes everything everyone says about them using unethical tactics to screw you out of your money IS TRUE! And yes, the "skip" button does disappear from time to time! Anyways I have to call to get information on the rest of my package. I was told that it was scheduled to be delivered the same day. Didn't receive it, so I waited till 11/21/2014 to call back. Again the rep assured me that it was in transit and would arrive by 11/24/2014. Guess what, didn't arrive that day either.

Absolute DISGRACE JustFab and Paypal. After one purchase in February, every month thereafter they took £35 a month out of my account. I rang them, they refunded three payments and told me to contact Paypal for further refunds, which I did. Initially Paypal ensured me I would get all 9 payments back but then changed their minds and said I could only claim two due to time lapse. Therefore JustFab owe me 4 x £35. I did not receive ANY emails at all from JustFab EVER - not the skip email nor email of any description. Therefore it is breach of contract. To say I am upset is an understatement. JustFab and Paypal, I am disgusted in your practice and I will spread the word and take this further.

I logged in today to make sure that my account is not charged for December. All of the instructions state that it is very easy to skip a month on the VIP membership. Just go to your boutique and click the "Skip a month" button. However, there is no such button available. I had to return my first purchase because the boots did not fit. They were nowhere close to what they showed on the photos. The photos showed the top of the boot about 2 inches below the knee on the model, I am 6 feet tall with long legs so I figured this would be fine. When I received the order the boots were about 1/2 covering my knee cap and were very uncomfortable. I called customer service to return and then I was informed they would charge a restocking fee. Nowhere on the receipt does it say anything about a possible restocking fee. It simply said Returns are FREE And easy. If there is a restocking charge, this is NOT FREE. They were willing to waive the fee, however when the item returned they still did not give me a full refund.

This was the worst online ordering experience I've ever had!!!!!!! The WORST customer service EVER!!!!! They charged my credit card after canceling my order over 5 times in 2 weeks!!!!! Customer service would hang up on me when I called to ask them to stop taking money off my credit card!!!!! I had to cancel my card and order a new one just to stop these degenerates from charging me again!!!!! I still don't have the money in my account!!! They are a ripoff and treat people horribly! Do yourself a favor and save yourself the grief and DON'T order from Justfab!!!! You will live to regret it!!! I paid 130.50$ ... expensive lesson!!

I ordered a pair of lovely boots for my daughter (size 4), they came and she couldn't fit her foot past the ankle bit. I returned them and had to get a size 5.5. Even these are snug and uncomfortable. My daughter is a size 10 in clothes so hardly has large ankles. Also I was a vip member without realizing. I used my daughter's bank card to pay for her boots then a month later they take out £35 monthly charge. I rang and explained I wasn't aware of being a member but it was my daughter's bank card and money, could they refund the cash to her. They said they couldn't but could give me a member credit as a refund. Now I've tried repeatedly to use the credit but there is now no button for me to add to my bag so I can checkout.

The main issue is that today JustFab took £35 from my account, although I hadn't purchased any items. I did not receive a 'skip the month' email either, so this money has been taken without authorization. My money has still not returned.

BUYER BEWARE. So it turns out you can’t exchange items purchased online in the store. It has to be shipped back which is bs. So now I must either pay a 10.00 fee for an item I won't be receiving or wait 2 weeks from the time I ship to receive my new size. WILL NOT BUY HERE EVER AGAIN. VERY DISAPPOINTED. I NEEDED THOSE SHOES FOR THIS SAT.

So I joined up a few months back for a deal JustFab did of 17.50 for any shoes. Anyway once I bought my shoes I had to then left the account. I was a 'V.I.P.' member and I didn't realize that meant they would mean 35.00 a month would go out. Anyway I logged back on and had three credits which I never wanted to use and had no clue as to what was going on. Also they took the last 35.00 out of my bank which I needed for something much more important than shoes. I then took the time to ring up and get a refund and cancel the account. After 45 minutes of 'I'll need to ask my supervisor' 'we can give you just 35.00' 'I'll need to ask my supervisor again.' I finally got my refund and was then asked to keep my v.I.p membership for a further 10 minutes. Once the operator finally got the message I didn't want to keep she said she'd cancel it. I was happy after that.

Look, I don't know where to start or if this is even the right forum but I need to be heard and Justfab are not listening. It's not a big deal what I'm asking them for yet resolving any kind of issue big or small and having them take accountability for anything is like pulling teeth. I'm sorry, but the people who claim to provide customer service offer nothing of the sort. I'm not sure what's more irritating, the fact that they charge a premium number so you can go around in circles with one of their robotic highly scripted advisors (you can tell, don't even believe the corny words coming out of their own mouths, cringe worthy!) or the fact that they refuse to take accountability or make any exceptions for unhappy customers. After spending an hour (during my work hours) on the phone with this advisor and going around in circles over and over again about what I was asking for, we FINALLY got my issue resolved. So I THOUGHT.

I ordered from this website about a month ago. I was informed this was cancelled so I asked for a refund. Naturally they have been giving me the run around and will not process my refund. Now I spoke with Tricia from their "support" team and they are saying they can't find my account using my email (from which they contacted me to inform me my order was cancelled) or the order number which they provided. What a shady business practice.

I didn't realize that I would be charged a monthly fee of $39.95 when I placed my first order with JustFab. I was told that I was emailed a reminder to skip a month. I didn't know I was in a monthly service to begin with AND I get so many emails from JustFab, it would have been easy to miss! I sent an email to customer service questioning the charge and the response was "They were unable to resolve the issue without speaking to me". When I did call, there had been another $39.95 charge to my account. I was told they would only refund one of the two charges. I couldn't believe they wouldn't refund my money when I haven't purchased anything else. I was told I have a credit for a future purchase. I canceled my VIP Membership but was told if I didn't purchase something before I cancel it, I would have to pay the difference in the price. After this experience, I don't want to purchase anything else. I guess the next step will be disputing it with my credit card company.

So, I ordered a few pairs of boots about 3 weeks to a month ago. They arrived in great condition, on time, nice packaging etc. Unfortunately, when I tried on one of the pairs, the right foot was completely out of whack on size. I wear a size 7.5 and this boot had to have been at least 2 sizes too small. My heel was nowhere close to fitting in this shoe. So, I simply gave them a call, was told I would receive a return label to my email within 10 minutes and I could just send it back. Well, that entire day, no return label. Gave them a call back, they apologized, and this time managed to have it sent over. I was told that once they see the product in transit, they would send out my replacement product. So, as of today, it has been 13 days, almost 2 weeks! since I sent the product back and still nothing. Gave them a call today, and they told me there must have been a "glitch" and that they never sent the product out. They told me, they would send it out latest, within the next week, then I should expect another 7 to 10 day wait for the product.

Tried repeatedly to order from this site and it wouldn't complete my order. Then I find out they have charged my card over 6 times for the same pair of boots! I called JustFab 800 number and they can't even find my name or number because I never made an account they say. Finally after 4 calls and many horrible customer service agents got all my money refunded to my account. I will NEVER shop this site. And plan on tell ALL my friends to never order from this company either. Worse online shopping experience I have ever encountered.

Please be aware of this scam. I bought gym clothes. They have taken money from my account and I have nothing to show for it. I am a student and that was the last of my money they taken. No food. No money. All thanks to this company. 44 is a lot of money to anyone especially a Skint student. I thought it was some kind of fraud from someone else until reading these reviews. I will somehow get this money back even if it takes months.

While yes, calling and cancelling was a little annoying as the rep will keep repeating "Are you aware of... ok I understand I'll proceed with the cancellation... however..." over and over a few times until they really do catch on that you WANT TO CANCEL. All in all it was about a 10 minute process. I just didn't want to be charged a monthly rate, but I still kept my "pay-as-you-go" non-VIP account with them.