
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed Aug. 26, 2016
I've been a member of JustFab since April of this year and I've bought five bags and a pair of shoes. Their website was user-friendly and really easy to use. I don't get out much to do actual shopping, so it's good to see what they’ll have - pick and see them that way. My last purchase was last July 8, I have several accounts and got four items that time and they are good quality items. My favorite was the black bag that I always bring every day.
Hello Tiesha,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Aug. 26, 2016
JustFab had good deals and good products to offer. I've been with them for a year and it's been fairly easy finding items and styles. I like the difference in price - being a member versus not being one. They have sales randomly throughout the months and I can get discounts. My purchases so far have been of decent quality. In July, I got a handbag from them, although my favorite purchase to date has been a tan tote bag. It's been a pretty good experience with JustFab but you have to keep up with your canceling if that's something you choose to do. JustFab gives you up until the 5th to cancel. I did prior to that but they charged my account anyway. I received my money back, though, so it's no biggie.
Hello Vingha,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Aug. 25, 2016
Love the fact that these boots were free! ($60 value) Paid just under $10 shipping, which is a little more expensive than I'd like, but I can't change the exchange rate. (USD to CAD) Also was hesitant to buy online since I can't try them first but these worked out great for a first purchase!
Hello Shona,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our services. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 25, 2016
JustFab is fabulous and what they're doing is perfect. The selections given to me were right on point though I didn't tend to use it because I'm very picky. I have stopped using them but I still wear the items that I have purchased from them to this day. Their quality is great.
Hello Heather,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you!
JustFab Member Services
Reviewed Aug. 25, 2016
JustFab is fantastic. They have decent prices and their shoes are great - a lot of them are cute. I have been a member for seven months and I like it. The shoes come in great packaging and they are really comfortable which I feel like is an important thing especially shopping online because you don't really know how they're going to feel until you've already paid for them and delivered to your door.
I bought two shoes last June. One of them is a heel open toe with a strap across the toes and a strap up the legs, and they were tan. The other one is an open toe with a strap across the toes and a strap across the ankles, and they were black. I also bought four flats and they have the strap across the ankle with a pointy toe. Those are absolutely my favorite. It's pretty easy to navigate to find the style that I was looking for. My style isn't always the same. There are some shoes that I really like but there are also some that I don't think I'll ever wear.
Hello Myiesha,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Aug. 24, 2016
JustFab had a special offer that if you buy a pair, you get a pair free. So I bought a pair of boots and they were of good quality. I like that I get the free boots. They're nice, they fit, and they got good thick heels and nice thick soles on all of them. It's easy and very quick to order with JustFab. I don't get a lot of questions. I just click what I want, order them and pay for them.
Hello Venitta,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Aug. 24, 2016
I absolutely cannot wait to cancel my subscription with JustFab. I hate the quality of their shoes. The sizes are really hard to determine. It depends on the style of the shoe. The leather never looks like it does in the presentation on the videos or pictures online. With the price, it's like I’m getting a Payless shoe but they’re charging $40. Right now I have one credit, but if I try to purchase a shoe to use that one credit, it says that I'm going to be charged $39. On top of that, it’s really difficult to determine exactly how to cancel my membership. Every month it’s such a hassle to tell them I don’t want anything this month so that they don’t bill me.
Hello Teanesha,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
JustFab Member Services
Reviewed Aug. 24, 2016
I liked the deals that JustFab had on their shoes. I've been a member for about a month now and I really like the fact that my credits are the same amount for a pair of shoes. One pair of shoes is $39.95 and so is my credit so the price comparison is pretty spot on. There isn't something that's dramatically more than $39.95. And if there is, I only have to pay a few extra dollars which is not much so that’s pretty nice. JustFab is affordable and buying from them is easy and fast.
Hello Whitney,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
JustFab Member Services
Reviewed Aug. 23, 2016
The prices of JustFab were very good and I can get a Buy-One-Get-One deal. They have style categories that I am interested in and finding what I want is easy. I purchased some tan boots and it's my favorite. However, I purchased two pairs of sandals but they were a little bit too narrow for my feet.
Hello Shyneqwa,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
JustFab Member Services
Reviewed Aug. 23, 2016
I saw something that I liked at JustFab and ordered it, but then I accidentally got on that automatic payment every month which I want to get off of because it's hard for me to remember to go in there and skip a month sometimes. That's the only thing I don't like. But I ordered one pair of shoes and a purse which I got for $39 each and both liked.
Hello Janice,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.
JustFab Member Services
Reviewed Aug. 23, 2016
I am a shoeholic so I love the shoes that I have gotten from JustFab and I’m looking to now getting boots for the winter. Whatever I looked to order is in stock and I receive it very promptly. I don’t have to wait around. However, I just got an email saying the order I just placed was delayed a little bit, but it's no big deal.
Hello Helenmary,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Aug. 22, 2016
Shipping was quick, description of product was accurate, although a little disappointed with the quality. When I received the shoes I had purchased they were missing one of the buckles. :( It couldn't have fallen off during shipping because it wasn't anywhere in the shoe box or packing. In future would appreciate further attention to detail. 3/5. Would recommend.
Hello Brittney,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
JustFab Member Services
Reviewed Aug. 22, 2016
My cousin bought a shoe from JustFab and I liked it. They were on sale and it wasn’t expensive. So I also buy things from them and I've been a VIP member for over six months. The shipping is easy and fast. It's wonderful that what I've seen in the picture is what I see when I saw it myself. If I see what I like, I buy it. On some websites, I see some things online and when they eventually deliver it to me, it's different or the quality is different.
There's a ton of stuff that I like from the selections given by the style expert and the quality of the items is nice. I actually bought a fold-over black pants for my cousin as a birthday gift and my favorite purchase so far is a bag. However, sometimes when JustFab is on the $5 or $9 sales, I don’t usually get my size in most of the things that I liked and so I wasn't able to buy any from them. In most of the offers, when I click on it and try to go for extra large, it's out.
JustFab is supposed to take a certain amount from my card every month, but I can skip it if I don’t want it. But if they eventually take it and if I want them to, I can use it to buy on the special offers. They're supposed to be like that and that’s what I don’t like. Still, their services, even customer service, are great and they have quality. I'd definitely recommend JustFab to my friends and my sister told me she got some stuff from the special offers.
Hello Kimberly,
Great feedback! We sincerely appreciate it and happy to hear that our members are happy with our products and services. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 22, 2016
I have been a member of JustFab for four months before I ended the account. It's not difficult to find the style I wanted. I like the selections JustFab provided and I was able to take advantage of their special offers.
Hello Elsie,
Great feedback! We sincerely appreciate it and happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 21, 2016
I've been a JustFab member for two years. I got a pair for half-price when I started. I like the selections they give me although I have not purchased any of those that they actually suggested. Although I really enjoyed their boots and a pair of gladiator-type sandals that I have.
Hello Michelle,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 21, 2016
I liked the design of JustFab's purses, which I got hooked on and it went to shoes. I've been ordering with them since. Earning points and redeeming it are my favorite things being a member. I recently redeemed one for 40% off an item and I really liked the shoes. I also caught sales on the boots and sales on purses. I recently placed an order for eight shoes and only paid 40 bucks. Sometimes when I order stuff online, they can be deceiving but I'm into bigger purses and haven't been disappointed at all. I really like the bags I've purchased. JustFab is fantastic and I'm always satisfied with my purchases.
Hello Mai,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Aug. 20, 2016
I saw my friend had something from JustFab which was really cute, so I decided to look at the website. As a member, I like how they specialize to what I like and also how they give me my own boutique. The style expert's selections are really good. They do a good job picking things that match what I'd like. Their items also have very nice quality for the price. The brown purse I ordered is my favorite so far. JustFab is very simple and easy to use and I like the shipping as well. Customer service is really good.
Hello Courtney,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Aug. 20, 2016
I found a couple of items on the JustFab website that I thought looked cute and I thought I'll order them and see if I like them. I'll keep them if I do and order from them again. If I don't, I can send them back and I'll never order again. I have been a member for two months now and I took advantage of their buy one pair get one pair free promo. I bought one of their boots and pair of sandals and they looked they're made well. I am happy with the experience with their website.
Hello Robin,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
JustFab Member Services
Reviewed Aug. 19, 2016
I have placed many orders. The shoes are awesome. Returns or exchanges have never been a problem. I think they are great.
Hello Elizabeth,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
JustFab Member Services
Reviewed Aug. 19, 2016
I saw an ad on Facebook for JustFab where you could get a $10 pair for your birthday so I thought "Why not?" It was easy finding the items I wanted because I wasn't really looking for anything too particular, and they have lots of really cute things. There were too many options, so it was hard to narrow it down. Also, not all of the items suggested by the style expert were what I would choose, and when I was going through that questionnaire about what style I chose, I felt like I've had a few different categories and it's hard to pick one. So being able to select more than one would be nice.
I ended up getting two pairs on my birthday. A little pair of booties, and shoes with heels and open toe. They are not the most comfortable shoes that I've ever worn but they weren't expensive and they're really cute. So I occasionally wear them but I'm less inclined to try shoes. I'm excited to try out some of the clothes and can't wait to do more shopping with them. In fact, I keep looking at the emails that I get for any special offers.
Hello Gretje,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need any assistance, please do not hesitate to reach out to us!
JustFab Member Services
Reviewed Aug. 19, 2016
JustFab was referred by friends and out of curiosity, I used JustFab and tried to look for things I liked. Everything that I ever ordered from them came out just right. I would recommend them.
Hello Shauntika,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Aug. 18, 2016
JustFab is a convenient way of shopping. I like their special offers - the VIP and for kids specials. Their prices were also pretty decent. However, I've noticed, with the shoes, whether they're snow boots, sandals, or heels, it seems like the quality isn't as good. The pair of sandals that I recently bought seemed to dig in to my leg and there's nothing on the inside to do the clip on the outside. It's all too big. I don’t have cankles or anything to hold. There are certain things that could be improved.
Hello Jessica,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.
JustFab Member Services
Reviewed Aug. 18, 2016
My first purchase was almost at a 75% discount - I got the Paraboot at $10 and it was originally at $40. The products look nice online, but I don't think the quality is as good as the prices because some of the products are overpriced to me. My Paraboots started tearing a couple of months back, so, that's a bit much. I usually find stuff much cheaper which are the same product at a different online store too. Plus, if I don't keep in mind my JustFab account and they continue to deduct money from my bank account to be a member, that's where it gets hard. However, finding an item was pretty easy once I'm welcomed into it, and I like the selections.
Hello Natasha,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.
JustFab Member Services
Reviewed Aug. 17, 2016
As a mommy of 4 I have always had a hard time shopping for myself. Every time I go clothes shopping I end up buying for my kids. With JustFab it's all cute and all for me. :)
Hello Kailey,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Aug. 17, 2016
I'm a VIP member of JustFab, so I get exclusive discounts and that's pretty cool. The shoes that they have are what you would find around my area, unique to my style. I've availed of almost every sale that they've done. I like the selections that my style expert has given to me, but I feel that they should do more work attire because I don't like high heels so much. It's hard walking in high heels all day. But, for the most part, they suggest items that I like.
My latest purchase was two months ago and it was a purse. I've always loved the items that I got from JustFab. The shoes are amazing and the purses are pretty good. The clothing run a little big, but even so, they're still good quality. Customer service is always awesome. Every time I call and whenever I have an issue with an order, they're quick to help.
Hello Holly,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Aug. 17, 2016
I ordered the Black Elga sandals and the double spaghetti strapped dress in Coral. They are beautiful and I did sign up for the membership... however I did not receive my magazine (free subscription).
Hello Vernella,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member service will contact you shortly.
JustFab Member Services
Reviewed Aug. 17, 2016
It would be nice if JustFab had clothes that weren't just skinny jeans and strutting-your-stuff clothes, if there was more stuff that I could wear to work that wasn't so revealing. Other than that, it was a pretty good experience overall. I like the pair of boots I that I got from them.
Hello Nancy,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need any assistance, please do not hesitate to reach out to us directly.
JustFab Member Services
Reviewed Aug. 16, 2016
I love this site. If I have an event coming up it can always find a pair of shoes. I also have a few purses and they are well made. I'm not a "switch my purse out" kind of girl, I will use the same one for months and months!
Hello Sheri,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Aug. 16, 2016
I saw an ad that JustFab wasn't a site where I had to pay every month if I didn't want to so I subscribed to it. I'm not big on spending money so I think they market well just doing the credit system. If I let a month slip by, I knew I had a credit there. I timed out and continued to forget a month and saw that I had a credit. However, sometimes it misled me in terms of the heel size as it wouldn't say if it was platform. If it was a three-inch heel, sometimes I got it and it was like four or four and a half because of the platform on it. I bought about three shoes before I realized that they weren't taking into account the platform as well as the heel. That was the only part that was difficult to figure out. But once I did that, I just started buying them under the heel height that I needed.
I only go in because I'm looking for something different every time I'm there but I like that it's easy to find a specific shoe. I never saw the selections given by the style expert since I always go straight for what I'm looking for. I'm a reporter so I need a heel that's not too high but has a wedge on it. I can't really get that kind of specification anywhere else. I just go, look and get it in whatever color I want. And they're always changing so it's also nice to choose not just the same things.
I had some really cute booties that I wore forever but they're old now. Right now, my favorite would be the little strapped half-inch wedges that I get to wear to work and not feel like I'm in platform heels and they're comfortable heels. In terms of quality, a few of them were a little uncomfortable. But for the most part, I've really liked and enjoy them. They're convenient, affordable and easy to manage for a new college graduate. I haven't taken advantage of any special offers since it's a hit or miss if it's in special thing.
Hello Hunter,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 16, 2016
One of my friends had given me shoes from JustFab. I liked the style so then I thought of looking at their website. Then I felt like I could treat myself to a pair of shoes every month at least so I signed up. It wasn't difficult at all to find an item that I was looking for. I just scrolled through. The hardest thing for me now was I have to catch them on the first day of the month in order to cancel for that month, because for whatever reason if I do it any other day I can't find it. I like the website, the shoes, the styles and the different colors.
There's a couple flats which I really like and I keep saying I'm gonna look back on there but I couldn’t find that particular style. I think it was gone for the season. It was a summer type flat. But other than that, I really enjoy searching through the website. You can search by color, search by style. I've not purchased anything from my stylist's recommendation but I have liked some of it. There was one shoe that I really wanted, but at that time, when I got ready to purchase it, they didn’t have it in my size because my size changed. I like the platform. I like the heel height. And I do get some pretty good selections but I just don’t like pumps.
I've been a member now for 3 years. I like the VIP perks. I was able to take advantage of their buy one, get one for $10. I like all the shoes I’ve purchased from them. There's maybe one shoe that I do wear more than another. It's a wedge and I love it. But all items I’ve purchased have excellent quality. I haven't had any shoe break down on me. That was something that I was afraid of because I have purchased shoes where I had bad heels or, eventually, something was wrong with it.
I would definitely recommend JustFab to my friend because one time I ordered a shoe and got the wrong size, and they got me the correct size within a couple of days. It was very prompt and I was very appreciative of that. A couple of times, the customer service, when I needed to call in, was great.
Hello Crystal,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
JustFab Member Services
Reviewed Aug. 15, 2016
My experience with JustFab has been amazing. I love the quality and the fit of the shoes. I never have any complaints. Thank you.
Hello Andrea,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members
JustFab Member Services
Reviewed Aug. 15, 2016
The day I received my shoes in the mail, the price was reduced on the site. Called "customer service" and all the rep could do was quote policy - the sale started after I placed my order (5 business days). Spoke to supervisor same thing - plus the added condescending "I understand" - code for I could care less! Any other reputable business honors sales prices especially when it's been less than a week from the original purchase date. Need to teach real customer service not reading from a script! Won't buy from JustFab anymore!
Hello Mara,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member service will email you within 48 hours.
JustFab Member Services
Reviewed Aug. 15, 2016
I like that JustFab has more variety and they have my shoe size, 5.5. It's also easy to find what I like. There were times when I don't find the style but there's always something else that I can pick out that I still am happy with purchasing. I've been a member for a year now. When I received my shoes last time, I got a purse and some sandals as well as samples for Fructis and a wine voucher, which I thought was cool. That never happens with other products that we buy online for. I recently found out that if I don't spend the money for the month, it accumulates in my account. I went a couple of months without purchasing month-to-month and I was really bummed that I wasted a bunch of money but it turns out, I still have credit in my account.
Recently they had the items for less than $10 on certain items and I went through those and I got to pick out some necklaces and sandals for under $10. I've always wanted everything on their selection and I recently purchased a couple of jewelry items and shoes that look like Timberlands but they're not. I also bought a maroon purse and some sequenced sandals. I like their quality a lot. The purse was strong and sturdy. It stays up and doesn't flimsy down. I really like it. I've been using it like crazy. The winner boots are my favorite. I was super happy because they came in my size which is really so hard to find. They're grey and pointed leather boots, and I wore them here in Texas during the winter. I also wore them when I went to New York. I love them.
I buy little boy tennis shoes because they're cheaper than little girl tennis shoes. But when it comes to nice sandals or nice heels, only certain brands carry my size. Since I already have my size in their profile, it gives me shoes that are in my size so I know that I'm getting something that is going to fit me. In my last purchase, they had the Fructis shampoo sample and I really enjoyed it. I don't know if they knew I had curly hair but it was for curly hair and I felt special.
When I signed up for JustFab, I was getting a monthly stipend from the people that paid for my school, so it was easy to afford $39 a month. But for a college student, which I am now with a regular income, which isn't very much, it sucks when you have $100 and $39 gets taken out monthly. But it is worth it because it doesn't go away. I can wait until something that I really want comes out. It doesn't go wasted. Overall, it's a fun experience and they have a bunch of variety, and it's something to always look forward to in a month.
Hello Bekah,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction.
JustFab Member Services
Reviewed Aug. 15, 2016
There was a pair of booties that I really like from JustFab. I just got my first pair and my order came quickly. When ShoeDazzle first started, I ordered with them and my shoes were super uncomfortable so I was kind of expecting that. But the booties that I ordered from JustFab are pretty comfortable and I felt that the quality was good and I like them.
Hello Jess,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
JustFab Member Services
Reviewed Aug. 14, 2016
I was searching the job boards and I saw JustFab on Indeed.com. I’m a shoe fanatic and I call myself the shoe queen. My family and I can tell anyone I have shoes everywhere. I just recommend JustFab to everybody and I even got offered by them a few moments ago because I have some credit. I love shoes and JustFab has the type and style of shoes that I like. Now that they’ve transitioned over to clothes, they’re my shopping network now. Whenever I get a chance, they're the first place I go when I go shopping as I don’t always want to buy shoes and I’d like to buy clothes.
I haven’t been dissatisfied with anything. I received something I think could’ve been a little better quality but one just can’t get excellence from everywhere. Still. I received an item yesterday that I love, which is a pair of cut-off, wide leg pants. The week before, I had ordered a pair of black suede shoes with a little pattern on the top. I’ve put them on with the pants and it looked like I bought an outfit for free. I can’t wait to wear it.
Hello Myra,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
JustFab Member Services
Reviewed Aug. 14, 2016
I've been shopping with JustFab for a while now. When I first went into their site, I saw a lot of cute stuff. I have two bags that I bought and I love them both. They have offers like buy one and get a clutch or something for $5 or $10 sometimes. I try to always take advantage of that one. I would definitely recommend JustFab.
Hello Allison,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Aug. 13, 2016
I liked everything that I bought from JustFab. Normally, some people pay the regular price which is about $34 but sometimes, I get it for about $19 with the VIP membership. Also, I don’t have to pay for the full price for most shoes. I like their selections and about a month ago, I bought a pair of shoes which was a new release. It was floor-type shoe and I love it. I get a lot of compliments on them.
Hello Jasmine,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Aug. 13, 2016
I wanted a pair of sandals and it's easy to find the item or style that I was looking for at JustFab. I liked their selections and the sandals I got. The quality is good and I wear them all the time. They also had a $39.99 offer, which I availed. It went well with them and their process was not hard. It's just that when my boyfriend signed up under my name we didn't know that it was for a membership, so we canceled it right away.
Hello Abigayle,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Aug. 12, 2016
I have been a member of JustFab for a year now. I like their shoes and it wasn't hard at all to look for the style that I want. I also like that I can make a payment if I want to or I can skip a month if I don't want to buy any shoes. So far, I've been able to avail of their $39.95 deal. I haven't gotten any free offers yet. They sent me a coupon with the box to order wine but they didn't show how to order the wine for free. I've received about five of them but I don't know how to use the voucher.
Also, I ordered a jumper from them. It came a couple of days ago and I like them. It's the very first time I've bought clothing from them. However, my bust may be too big for this jumper. Of all the things I've purchased from them, this is the first time that something didn't fit. I've always ordered shoes from them and the shoes have always been great. Now, I don't know how to ship it back. I went online and tried to find out how and it's confusing because we have to download a label. If we do it within 30 days, we should download a free label and then we can send it back. But I've been struggling with the website because I can't seem to find how to get the label. I had a choice to mail it back and get a credit but I can't. I like the clothing, I love it and I think it's beautiful but I need a bigger size. Other than that, my experience has been wonderful.
Hello Lecia,
We’re sorry to hear about your experience with our brand and with the coupon voucher! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
JustFab Member Services
Reviewed Aug. 12, 2016
I have gotten a buy one, get one half off sale that JustFab was having on their website. Recently, I bought a pair of sneakers and a jumpsuit, and I liked everything that I bought. They were of good quality. I shopped through the website and everything was really on point. I did enjoy my experience and I’d definitely recommend them.
Hello Hazel,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 11, 2016
I love my items I bought from JustFab. The clothing are of good quality but inexpensive and are true to size. I recommend my friends to the site all the time.
Hello Marquita,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!
JustFab Member Services
Reviewed Aug. 11, 2016
I just started to shop on JustFab and I have got to say that I am very satisfied with the products. What you see on the picture is really what you get. The fabric is not made cheap and the size are true to themselves. It's very easy to shop.
Hello Nathalie,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 11, 2016
I was very pleased for my first experience with JustFab. Easy and fast. Just Fabulous!
Hello Dana,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Aug. 11, 2016
I love the shoes I ordered from JustFab! It was easy to find what I was looking for, and they didn't take very long to arrive. So far I've purchased three pairs of shoes from JustFab and I love them all. They're true to size, good quality, beautiful shoes. I will definitely be ordering from this site again!
Hello Jasmine,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Aug. 11, 2016
I've been a member with JustFab shoes since the company started. I'm currently an Elite VIP member and I absolutely love their shoes, hand bags, clothing, etc. I just love the fact that the shoes look expensive but they are only 39.95 and you get free shipping. Their customer service is awesome. Love, love JustFab.
Hello Yulenni,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Aug. 11, 2016
Little Black Dress. I love the flowing feeling of the dress. The sleeves are perfect and the neckline can be left plain or accented with jewelry. The dress is extremely versatile.
Hello Angela,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Aug. 11, 2016
It has been several weeks since I returned a pair of sandals asking for a larger size or a refund. To date I have received neither.
Hello Yvonne,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member services will email you within 48 hours.
JustFab Member Services
Reviewed Aug. 11, 2016
I recently placed my first order; it arrived well within the time frame and the dress fit perfectly. I was concerned about returns, had the dress not fit, but was really happy to find complete instructions for returns. I'm very happy that I didn't have to use them as the dress was a perfect fit and the fabric was as great as I had hoped.
Hello Nadia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Aug. 11, 2016
I was a little disappointed that my order didn't ship for 4 days after I placed it, but once shipped, it arrived quickly. Had a return due to a quality issue but the customer service rep I spoke with was wonderful. She quickly and pleasantly processed my request. Not impressed with the time it's taking to get my money credited back to my account though. They received my return over a week ago, yet I have not gotten my money back yet.
Hello Angela,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Reviewed Aug. 11, 2016
I have an issue finding shoes in my size. I am a size 5. I wish you carried them.
Hello Abbey,
Thanks for writing a review! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! In the meantime, if you ever need any assistance, please do not hesitate to reach out to us directly.
JustFab Member Services
Reviewed Aug. 11, 2016
It was easy to set up the account and order from JustFab. They had the $10 for first pair offer and I like the discounts that they do. I appreciate how quick their shipping was. I bought a pair of above the ankle, light brown lacy boots two weeks ago and I like them, although I'm still breaking them in because they were a bit tight. My cousin passed on to me her a pair of JustFab shoes and they still work fine. However, JustFab's selections didn't fit my style so I usually look outside of my style boutique and see what they have there.
Hello Vanessa,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 11, 2016
I saw a pair of shoes that I liked in JustFab. I don't usually find anything like that. I like all of my purchases and the quality is very good. I also avail their discounts.
Hello Destini,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchases and our services!
Reviewed Aug. 10, 2016
If I want to buy something, I will check several websites. Having a monthly charge to encourage purchases is horrible. I cancelled my membership. I entered this website because of a "reward" program on an opinion survey website. The styles are much too youthful for me, a grandmother.
Hello Lorraine,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need any assistance, please do not hesitate to reach out to us.
JustFab Member Services
Reviewed Aug. 10, 2016
I received my shoes today in the mail and I'm very pleased. They are great quality and are exactly as I expected, my first purchase was a great deal too! My only complaint is the expected arrival was the 5th of August and they were not on time, I received them on the 8th. It's a great club and as Long as you're diligent there is no obligation to purchase.
Hello Megan,
We truly apologize about your shipping experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Reviewed Aug. 10, 2016
This was my first time ordering from JustFab and I will certainly be ordering again. Ordered the wrong size, had to return. Return process was painless and the customer service reps were very helpful and cheery. Happy with my new shirt.
Hello Megan,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 10, 2016
I have had NOTHING but a good experience with JustFab! The shoes are so well made I've had a few pairs I have been wearing for a few years and still haven't fallen apart or gotten worn of any sorts! The offer to skip a month is GREAT and most places don't have that option! I would DEFINITELY recommend this to all my friends and will continue to keep buying. P.S. Point system is AMAZING.
Hello Trisha,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Aug. 10, 2016
I love the shoes, even share them on Facebook and receive a lot of compliments.
Hello Sophia,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you!
JustFab Member Services
Reviewed Aug. 10, 2016
I'm torn about my opinion of this site. Having large feet, I struggle to find styles that I like that are a good fit and of quality workmanship. JustFab has those shoes. They're cute and they fit well. But their customer service sucks! During the ordering process, the system automatically changed my address to one that was incorrect and would not let me fix it. I called to correct the error, got hung up on three times.
I corrected it on my profile hoping to prevent an incorrect shipping label. I was wrong. Not only were my items shipped to the wrong address but the customer service representative that I finally got through to didn't even know what company it was shipped with. He gave me the number for Purolator. I spent an hour on the phone with Purolator only to find out that the item was shipped with Canada Post. Canada Post tells me that there's nothing I can do because the labels have been printed and the item is gone. I call JustFab back. I FINALLY get a human being to understand the issue, correct the address and reship my items. It took me two days to correct an issue that shouldn't have happened in the first place. But I love the shoes!
Hello Tiffany,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
JustFab Member Services
Reviewed Aug. 10, 2016
I don't want to be a member anymore. Wasn't informed that I would be charged a fee month after I purchased a pair of boots.
Hello Amanda,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Aug. 10, 2016
Very easy to order, only took about a week and the shipping costs were minimal. I ordered about a half size too big and not sure if I wanna go through the hassle of exchanging and that would be my only complaint (which is the same with ordering anything online). Nice selection of shoes, seem to be good quality too.
Hello Layla,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We are sorry to hear your shoes are too big. Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Reviewed Aug. 10, 2016
Fast delivery and great customer service on the phone. The shoes I ordered fit perfectly. I'd like fewer emails in my inbox though.
Hello Jacquie,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy product and speedy delivery. Your comments help us know what we can do better. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 10, 2016
Unfortunately the first pair I ordered didn't fit me, but I have ordered 5 other pairs since and I love them!!! I have never had so many pairs of shoes in my life, and I get so many compliments by people. My best friend normally has to help me find clothes, and she LOVES the shoes I have bought! I even got her a pair!
Hello Trudy,
When our members are unhappy about their first purchase, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Aug. 10, 2016
Cowboy boots. I love it!! It is perfect. Just the good size. The right color. I receive it sooner than expected.
Hello Laurence,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Aug. 10, 2016
Totally worth the wait. As usual the wait to get my order was long. However, the items were as expected. Got a great deal on my order, just in time for my birthday.
Hello Jill,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction.
JustFab Member Services
Reviewed Aug. 10, 2016
Your shoes have been the best shoes I have ever owned in my entire life. I can't wait until I get my brand new pair of shoes from your amazing website.
Hello Sierra,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you!
JustFab Member Services
Reviewed Aug. 10, 2016
The boots I got came in a timely manner and were exactly what I paid for. I am totally satisfied with my experience with JustFab and plan to continue shopping with them.
Hello Jeniel,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
JustFab Member Services
Reviewed Aug. 10, 2016
Delivery was quick and the shoes were exactly what I expected. Good job.
Hello Johanne,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 10, 2016
I have made multiple purchases with JustFab and the service was incredible. The package delivered really fast. Customer service was a great help, over confusion over pricing the lady that assisted me was very kind and was able to knowledge me with what was concerning. I'm very impressed with the service, and I will continue to be a VIP member of JustFab. Thank you so much.
Hello Melissa,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Aug. 10, 2016
I purchased these sandals in June, and I'm in love with them. They are a great fit. I can wear them with shorts or a dress. I was skeptical at first making a purchasing from a site. I have heard some good and bad things about. They say experience is a good teacher. I will be buying again soon.
Hello Addison,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!
JustFab Member Services
Reviewed Aug. 10, 2016
Good service. I always recommend JustFab to friends. I just want them to train their employees about shipping concerns so that they can be more efficient in their services. Other, great service!
Hello Shoria,
Thanks for writing a review! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 10, 2016
I'm not a fan of the products your site offers. The shoes are not accurate sizing, made of cheap synthetic materials, and not worth $40. The products are comparable to what sells at Payless, and Payless sandals and shoes don't cost half as much as you charge.
Hello Kayla,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
JustFab Member Services
Reviewed Aug. 10, 2016
Service was very quick. Reps were very knowledgeable, friendly and respond efficiently. I had to return an item. It was dealt with in professional manner and good time frame. I felt well treated as a first-time customer and was well satisfied with the excellent service I received. The product was great Mom and I was looking for. Thanks for your great service. I will definitely use this website for shopping.
Hello Winnifred,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Aug. 10, 2016
Gorgeous shoes, great prices! Also I like that the shipping is quick and the fact that we can track it. :) I just wish that there was a cancel membership button to make things easier on the women who did not like their experience. I've seen a number of reviews saying the process to cancel is a pain. I'm not cancelling anytime soon though. I plan to be a Diamond Elite VIP member!! ;)
Hello Char,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
JustFab Member Services
Updated review: Aug. 13, 2016
JustFab was quick to respond to my review, which was unexpected, and has vastly improved my opinion of their company and its commitment to providing great customer service. I have decided to remain a member in the hopes that I will see an improvement in the quality of their products. It really is true that providing outstanding customer service goes a long way in business. Thank you JustFab for being so receptive and responsive to my feedback!
Original Review: Aug. 10, 2016
First, when I joined as a new member 2 pairs of shoes didn't fit, so I returned them for exchange. What irritated me a bit was that I only got credit for 1 pair of shoes. I understand that my first purchase was under a promo rate, but if I qualified for 2 pairs of shoes initially and I returned 2 pairs I should still be able to get 2 replacement pairs regardless.
Second, the shoes are generally uncomfortable and of very low quality. All the shoes I chose were rated 4.5 stars or higher by a lot of people, so I had high expectations. Now I question the value of the reviews. Perhaps most people's expectations are unfortunately low. None of the shoes are constructed well at all. 2 of the pairs I got not too long ago are already falling apart even though I've only worn them 3 times in an office environment. I realize they are generally bargain shoes, but I didn't expect them to be quite this flaky. Things are coming unglued, they lack any sort of cushioning or comfortable insoles, and the material used is abrasive or make my feet sweat which causes blisters to form easily. Once I find a pair of shoes to use my credit on, I'm not sure if I will continue my membership for the reasons I have mentioned.
Hello Nadine,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
JustFab Member Services
Reviewed Aug. 10, 2016
I love my new shoes and have already gotten so many compliments on them!
Hello Maryam,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Aug. 10, 2016
Satisfaction. I have been completely with my experience so far.
Hello Kerry,
Thank you for sharing your awesome experience with other members. We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
JustFab Member Services
Reviewed Aug. 10, 2016
JustFab is an amazing boutique that allows me to shop from the comfort of home (I am a busy mom), prices and quality are great. I would definitely recommend this site to family & friends. Thank you very much! :)
Hello Angie,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
JustFab Member Services
Reviewed Aug. 10, 2016
I love JustFab, they have amazing products for a very affordable price! They have great weekly deals and sales as well. I have bought a few pairs of shoes from there and I love them all! One pair was too big so I shipped it back, and within 1 week I had store credit. I highly recommend JustFab to anyone!
Hello Taylor,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Aug. 10, 2016
Very satisfied. Love the shoes. Will be ordering more shoes soon.
Hello Paula,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you!
JustFab Member Services
Reviewed Aug. 10, 2016
I ordered a pair of boots and they arrived two days later, were exactly as described, fit well, and there was a free skincare sample in the box. Will definitely order again. Impressed by the huge range of products on the site, with clear and detailed photos.
Hello Hayley,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Aug. 10, 2016
The shoes I ordered were fantastic. Great quality. Great price. And got here so fast I couldn't believe it!! Thank you! Will be ordering again!
Hello Alicia,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 10, 2016
Love, LOVE, love the shoes!!! Gotten many compliments. After a nice pedicure, perfect shoes to show off your nails.
Hello Vanessa,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase for the Pomme shoes!
JustFab Member Services
Reviewed Aug. 10, 2016
I did not get the skip this month option. I ask for help from Customer Service and was told that there was no account with my email address even after confirming that I just placed an order that was shipped to me. And so was charged for this month.
Hello Avery,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
JustFab Member Services
Reviewed Aug. 10, 2016
I can never find my heel height. Every time I look and check for my heel height it says sorry. I'm thinking about canceling.
Hello Colleen,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Aug. 10, 2016
I have ordered and received two pairs of boots from Justfab and both of them are perfect. They are just as pictured, fit perfectly (and very comfortable) and were shipped very quickly... Thanks JustFab.
Hello Patty,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Aug. 10, 2016
I ordered 3 pairs of shoes from your website and all 3 were WAY too small. Definitely not true to size!!! And then you want to charge me another shipping fee. So absurd. I will not be shopping on your site again!!!
Hello Chantel,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
JustFab Member Services
Reviewed Aug. 10, 2016
I absolutely love justfab.com. It's so easy to shop and find the styles I want. I love the fact that if something is out of stock as soon as they have that item in my size they inform me so I can purchase it right away! Every item I've ordered was just as described. I'll be a customer for a while. :)
Hello Tania,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Aug. 10, 2016
The returns process was by far the easiest and most streamlined procedure I have ever experienced.
Hello Tracey,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
JustFab Member Services
Reviewed Aug. 10, 2016
I love the shoes but you would think you would play the price it says on the item but because I'm shopping from Canada you can expect to add $20-$30 more for your shoes. My last order was $39.95 and over $70 came out of my account.
Hello Carole,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our service. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 10, 2016
A very quick shipping experience. Thank you! Also the discounted price for first item ordered is a wonderful incentive. Better than the 2 for 39.95 deal. Looking forward to more purchases. Not too much selection in platform stiletto shoes though.
Hello Shazia,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 10, 2016
Please, give back the $50 CAD you took from my credit card without ANY reason. I wrote you a few days ago to advise you. No answer (of course). If you don't answer I will be obliged to transfer this case to legal institutions. Please, answer. My patience have limits which are about to break.
Hello Alena,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Aug. 10, 2016
I really like this company and ordering shoes and everything from you guys, you have really cute things here but the only thing I don't like is, if I don't remember to skip the month then it comes off my MasterCard. Is there a way to get you guys to remind me to do that? That would be great.
Hello Haley,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Updated review: Aug. 16, 2016
Once I made the company aware of the error it was fixed in a timely manner. I appreciate their effort in wanting to keep a repeat customer.
Original Review: Aug. 10, 2016
My order was not delivered. Purolator said it was because the sender JustFab did not provide them with my apartment number even though it is clearly indicated in the address form. It was return to sender and JustFab did not attempt to contact me to rectify the situation or tell me the item was return to sender. I was charged and your customer service is terrible. I should at least be notified if I'm going to be charged!
Hello Marie-France,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.
JustFab Member Services
Reviewed Aug. 10, 2016
I was looking for some items and gave JustFab a try. They were good about exchanging or returning things. However, they charge me x amount of dollars per month, whether I order or not. If I don't order, I end up building this account with them. And when I decided I wasn't finding items with them that I liked, it was a little cumbersome trying to discontinue the account. But I finally got it taken care of.
They're one of those companies that send me multiple items every month. I filled out a questionnaire profile and they assigned me to a stylist to pick things out and send clothes to me once a month. It was enjoyable for a few items but then it was disappointing for some and things that were being sent to me were things I would never in a million years want to wear. The selections were okay but they weren't great. Some quality was good and some weren't. It wasn't consistent. Nevertheless, the best offer was the price on jeans and they fit right.
Hello Kathi,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Aug. 10, 2016
I was browsing the internet for winter boots and JustFab had a special where I could get my first pair for $9.99 and can get two pairs for the price of one. So I ordered three pairs of boots for $50. I was a member for about a year and half and the only two things that I thought were worthwhile were the boots and bags because I didn't find the quality of the clothes to be worth the price. I could shop at different stores and get a better deal, especially since for the most part, they offer $39.99, apart from the sales and stuff. So I felt a little restricted price-wise.
Hello Shandice,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our service. We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 9, 2016
It was a good experience with JustFab. My first purchase with them was $10. I'd recommend them.
Hello Maria,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
JustFab Member Services
Reviewed Aug. 9, 2016
I always find shoes in my size from JustFab. My overall experience with them has been good and I would recommend them.
Hello Jessica,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 9, 2016
I'm homebound and can't go out shopping, so I shop by internet all the time. It's great shopping with JustFab. I love it. I've been a member for years now. I haven't had very much money lately to purchase anything but they have a "Not this Month" option. It's easy to not purchase as well as to purchase, and I appreciate that. I like how easy it is to shop with them and how they make it really simple. I also availed of the free magazines.
The selections are great. However, I usually end up getting something different from the selections given to me by my style expert because they tend to recommend the same thing over and over again, and it's like they sell me the exact same kind of shoe. The items they suggest appeal to me, but they don't go out of the box very often. It's awesome to find an item or style that I was looking for. So far, the items that I got are great, and I love them. Shoes are my favorite purchase. I bought Janine shoes about two months ago.
I recommend people to get shoes from them through me because I have to buy one item every month. I usually try to get Phil to get shoes at the same time as me, so we can share my shipping. Every month I have to log in and decide if I'm getting shoes or not, so although I use this site, I don't ever recommend sites like this to people because they get signed up and then they end up with their credit card being deducted.
Hello Dez,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 8, 2016
I bought "Melly" shoes along with other things and I was so happy to start wearing them... After few hours I couldn't move anymore and felt like my foot is on fire... The shoes scrubbed against my skin so badly! My friends had to literally lift me and take me home because I couldn't walk anymore! I can't wear any shoes now for few days and I couldn't even go to work! Literally "JustFab" very cheap products and I'm very disappointed.
Hello Randa,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
JustFab Member Services
Reviewed Aug. 8, 2016
I purchased from JustFab and the first pair of shoes I got from them was around $15. The selections given by their experts were good and my style too. I like the quality of their products a lot. I've been their member for about three weeks and it's been a good experience.
Hello Sara,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Aug. 8, 2016
The deals that JustFab has for customers upon signing up was the reason I became a member. That's what always gets me. For signing up with them, I got two items for just the price of one. Moreover, I don't have as many shoes as I would like to have, so it was nice to be able to start with that. Also, the fact that you can skip a month without having to delete your entire account is really cool.
The style expert gives a really nice selection and I noticed that it always changes. It's nice that there's a big selection so you never get the same thing twice. Pretty much anything on there that isn't too extravagant is something that I would like to get. The quality of their products is definitely not bad, but it's not the best. You get what you pay for. But based on my overall experience, I would definitely recommend them.
Hello Amanda,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Aug. 7, 2016
I had been a member for a couple of years. I would occasionally skip a month because I didn't find he must have boots that I was looking for. I accidentally forgot skipping a couple months so I had 2 credits to use. On Monday I made two separate orders for boots to use the credits. They were delivered separately on Thursday and one of them was wrong. It had my information on the packaging, but inside it had a woman in Pennsylvania's order number, name etc. When I called customer service they were far less than helpful. After being put on hold twice they sent me a return label for the other woman's shoes, gave me 20% off my next order and asked if that was all. I told her no because I had paid for shoes I didn't receive. She said she would reship, but when she looked it up she said they were out of stock.
At the same time I logged into the website and tried ordering them and it said they were in stock. When I told the lady she simply said, "Our system is more up to date than the website." What is the use of ordering online if it is going to let you order out of stock items? Normally the website has a line through the size that is out of stock. So I got frustrated and told the lady that I wanted my money back and to unsubscribe - she did not even attempt to keep me as a customer. So now I don't have the boots I wanted, and I have to do the extra work of returning shoes that I never ordered. Really poor customer service - occasional cute boots.
Hello Devon,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
JustFab Member Services
Reviewed Aug. 7, 2016
I have these strappy sandals from JustFab that has a zip in the back and they're my favorite. These are flats but I have seen heel ones and I love it. I also love their boots.
Hello Jayme,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members just like you!
JustFab Member Services
Reviewed Aug. 7, 2016
I like the shoes that they sell at JustFab. Majority of the time, I found something that I like but I never can find what's shown on the pictures. But I got some type of a romper from them and I really like it. I was a member for a couple of months and I was able to take advantage of the first time offer.
Hello Andrell,
Thanks for writing a review! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 6, 2016
I've been a member of JustFab for over a year and I buy from them because it's affordable. I like the boutiques too. I got a swimsuit. from them last May.
Hello Tiffany,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Aug. 6, 2016
I have a couple credits that I can't seem to use because JustFab's stuff are always on sale. Also, on my very first order, I had a pair of shoes that were sent to me that were the wrong size. I called the customer service line and they were able to help me take care of that. I received my shoes fairly quickly once the barcode was scanned and the first pair was to be returned. That was really good. They made the process of doing exchanges or returns very easy. Overall, my experience with JustFab has been great.
Hello Katalena,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! We truly apologize about your experience using your credits! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.
JustFab Member Services
Reviewed Aug. 5, 2016
I went through the JustFab website and I saw a lot of nice shoes. I've been a member for over a year now and I did the buy one take one when I first signed up. I also do all special when they put stuff on clearance. Their style experts regularly suggest selections that are really nice and are appealing to me. If I needed a return, they take care of everything. I've recently ordered clothes from them and I'm waiting on their shipment.
Hello Katia,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
JustFab Member Services
Reviewed Aug. 4, 2016
I've been a JustFab member for two or three months already. I like that they choose what I like and then they'd make a boutique for it so that's less time for me to look for something. They already have something in mind for me. I have purchased two shoes from them before becoming a member and the quality of the shoes seems to be good. Also, some things online don't come as they're seen on the website but the items I bought from them including the wedges, came out nice with great quality and I do like the color of the shoes.
Hello Jasmin,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. We always like to know what our members are thinking so we know where to improve. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Aug. 3, 2016
I've been a member of JustFab for a couple of weeks now. I have taken advantage of their special offers and there was one time when it was completely free. I just had to pay for shipping.
Hello Amanda,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Aug. 2, 2016
I liked the different kinds and styles of shoes JustFab had online. I'm an elite member for six months now and the points are nice because I get some free stuff and the exclusivity for being a VIP member. When I go out, I do get a lot of compliments on a lot of the clothes and shoes I got from JustFab. The only problem I had was I had to send a lot of shoes back because they were either too small or didn’t fit right. I didn’t like that I had to wait for the shoes again.
Hello Nicole,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 1, 2016
I've been a member of JustFab for about three years and I took advantage of almost all the offers that they have. The first thing I purchased were some winter boots, like motorcycle riding boots, because they offered sizes in wide. Their boutique is really cool but they could be a little more specific, as far as the quiz that I have to take in order for them to make a boutique for me, because a lot of the times, the shoes that comes up are those that I wouldn’t normally pick. Out of all the items they suggest, only a couple would appeal to me. My last purchase was on a Fourth of July special. It was buy one and get one for $5 and I got cute platform shoes and flat espadrilles. I’ve always liked the quality and durability of their shoes. I still have and wear all that I bought from them. I get what I pay for.
However, I don’t like the fact that I can’t opt out of the automatic withdrawal from my account. Mainly, it happens when I’m on vacation and I forget to skip the month so I get charged. Then I’m like, “Oh, man. I got to buy a shoe.” I don’t mind being enrolled but if I want to opt out of that, I should be able to and still have access to the site.
Hello Maday,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed July 31, 2016
I like shoes so I got into JustFab and looking for an item or style is not difficult at all. I've been a member for over two years and their styles continuously change. I take advantage of the free makeup samples and season clearance sales. I like the selections given by my style expert and they're spot-on. I bought a pair of booties and a pair of pants four weeks ago and although they're not Nordstrom quality, they’re middle-road quality and worth their purchase price. My new favorite purchase right now is my new pair of shoes. One issue though is that they offer free shipping within two weeks for members, but because I live in Alaska, I always get an extra charge of $9.00 every single time and take almost three weeks which is a really long time.
Hello Samantha,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact our member service team.
JustFab Member Services
Reviewed July 30, 2016
I signed up for JustFab last year. However, my credit card expired in February, and I never got around to renewing anything. Turns out, you don't need to. Even six months after not ordering anything, even forgetting to "skip the month", they can still get your new credit card info. Seems shady to me. They were unapologetic, putting all the blame on the bank. Now, I'm late making actual payments to things that matter. This is the first, and most certainly the last, time I will trust one of these random online stores. Be careful people.
Hello Kate,
When our members are unhappy, we’re unhappy... Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
JustFab Member Services
Reviewed July 30, 2016
My sister told me about JustFab and I've been purchasing from them for two years now because they have big deals and I have two teenage daughters. I've taken advantage of the buy one, get one and the percentage off and I mostly use my credit. Finding the items or style we're looking for is easy and I’m pleased with the selections given by the style expert. I purchased little booties for my oldest daughter a month ago and they’re good quality.
Hello Tina,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
JustFab Member Services
Reviewed July 29, 2016
I’ve been a member of JustFab for 2 years now and they’re amazing. My favorite thing about them are the perks and discounts. Their selection majority of the time and the overall quality of the products are good. I get the items really quickly. I have no complaints and would recommend them to a friend. It’s awesome.
Hello Tweeti,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We always strive to provide stylish, affordable items for members like you!
JustFab Member Services
Reviewed July 27, 2016
It,s very easy to find what I'm looking for in JustFab. As a member, I like it when there are sales. That's really great. In fact, I have taken advantage of Memorial Day sale wherein I got shoes and another sale earlier in the year. I also like their new items that come out every month. Their style expert selection seem to be general. My last purchase was a month ago and I got two pairs of heels that I was going to use for a wedding. They're good and they have good quality. My favorite purchase was a pair of loafers that I really liked that I wore to school every day this year. JustFab is really great and it's a service I'll continue using.
Hello Julie,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed July 27, 2016
Some time ago I bought shoes and a bag on their site. I cannot say anything good about the quality (actually, didn't expect much for such a price), just liked the design. Months later I got an SMS that confirmed my payment to this ** shop (it was like I put 39.95 euros on my online account there). First of all, I blocked my card. Secondly, I wrote to them on Facebook about my stolen money. Their Barbi (** Eva) said that I should call them and they'd try to help me. I said that I was abroad in a roaming, so, I was not gonna spend even more money to fix everything. It was their fault, so, I recommended them to find a way to contact me (gave them WhatsApp for free calls). But that ** kept insisting that they could not call me, it was me who should do that.
I repeated myself, that I wasn't going to spend more money for them. And in case I don't get a call from them, my negative reviews would be everywhere. Since that day that ** blocked me on Facebook and almost every day I receive SMS that they try to steal money from my blocked card again and again and again! Somebody!!! Is it possible to stop all this **? Is there any law for such thieves?? I cannot understand how they still exist??? Excuse me, in my country we don't have this shop, so, I really cannot do anything from here. But people from other countries!!! WAKE UP!!!
Hello Oksana,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.
JustFab Member Services
Reviewed July 26, 2016
I went on JustFab's website and found something that I was interested in. However, when I went back, I didn’t find anything that suited my fancy. I could see how their selection works for other people but for me it doesn’t suit my random style. I'm the kind of person who looks for a handbag for three years. I had purchased a dress and shoes and it was good quality. However, the second set of shoes and dress that I purchased from them was a complete miss on all aspects. They were too tight or too short. I wear a size 10 shoe and sometimes it gets too short at the toe and that’s a big issue for me. What they're offering is good and can be seen as being very helpful, but for me it just didn’t work especially as I don't have a standard body type.
Hello Leah,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed July 25, 2016
I own a lot of sneakers but I wanted to upgrade my shoes. I found JustFab and I've been a member for about a month now. The style expert gave me some selections which I find pretty good. I bought shoes a few weeks ago and they were decent. From all the purchases I made, my favorite one would be the dress.
Hello Shayna,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!
JustFab Member Services
Reviewed July 24, 2016
I looked at JustFab's website and saw things that I liked. I like the pair of flip-flops that I bought. I also bought a dress and a purse two months ago. I didn’t wear the dress yet, but I have worn the purse, and it seemed to come unraveled.
Hello Charmica,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed July 23, 2016
JustFab sounded like a great deal. I've been a member for about a month and like all the perks and deals such as the summer sale where it was $5 and up for their sandals. Their expert selections were also a good choice. I only wish that there was more variety for the short period of time. Other sites have pages of shoes while JustFab only have a page or so and then would change. Other than that, the quality seemed good. I ordered two pairs of shoes, but had to return one because the size didn’t fit me. I love the smaller wedges that I got from them, though.
Hello Lejla,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. We are sorry to hear your shoes did not fit right. We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction.
JustFab Member Services
Reviewed July 22, 2016
Having had a conversation with one of your customer service employees it came to light that I had not signed up to your £35 VIP membership yet I was charged £35 twice one the 7th July after having ordered some shoes. The employee I spoke to said she could only see one payment of £35 and kindly, she reimbursed my account as recommended by her colleague. However, the employee indicated that I should get evidence of the two payments of £35 which I did not sign up for. I only have one pair of shoes - which I must say are lovely. Very frustrated at this point and would appreciate a response as your employee informed me that the extra £35 which she could not see must be reimbursed as she cannot see that there are two payments and there definitely shouldn't have even been one! £70!!! I have all the evidence required from my bank account. Please could you help me with this?!
Hello Fiona,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member service will contact you shortly.
Best regards,JustFab Member Services
Reviewed July 22, 2016
JustFab had really cute shoes and bags that I wanted to buy. It was very easy finding what I wanted especially for shoes as they have different styles. It's the same for bags too and they have styles like the cross body and totes. The website is very easy to navigate and I love the stuff that they have there. I've been for a couple of years and like that they send me the personalized styles and recommendations every month. There's also the option to skip the month so I don't have to pay every month. I bought two bags and some sneakers that were really nice. There's also this one bag that had lots of pockets and different compartments. It's really cute. The products have great quality and I haven't had any bad experiences with things falling apart and they last long too. I hope they keep coming out with really cute stuff.
Hello Kiya,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We always strive to provide stylish, affordable items for members just like you!
JustFab Member Services
Reviewed July 21, 2016
JustFab has good deals at a good price. It was really easy finding the style I wanted and I like their selections a lot. I am able to find new styles that typically I wouldn't even think to look for and they're awesome. The first pair that I ordered was the $9.95, and I did take advantage of that special offer though I haven't ordered since but I've been still looking. The quality of the items is really good for the price. I would recommend them. It's definitely worth it.
Hello Rachael,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you! We sincerely appreciate it and we’re always happy to hear that our members are happy.
JustFab Member Services
Reviewed July 20, 2016
I love the idea of this company, cute and cheap shoes that you try to budget in to do a little something for yourself. The shoes are obviously not a high quality but who cares when a pair of boots only cost you $30. My issue is with their customer service. I have had to contact them twice regarding shipping issues. This last time was the final straw and they lost a customer.
Yesterday I found out there are some issues with my pregnancy so I am going to Chicago to see a specialist. As I will be out of state when my package arrives, I contacted FedEx to get it rerouted. They informed me for security purposes only the sender can reroute the package. Once I contacted JustFab, they basically told me they can't make a quick phone call to help me out. Definitely makes you feel like an appreciated customer during a time of hardship. I am cancelling my account as soon as I use up my credits. They're not getting a dime extra out of me.
Hello Erin,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best regards,JustFab Member Services
Reviewed July 20, 2016
My friend was purchasing from JustFab so I decided to do it with her. Finding the styles I'm looking for among their selection was not hard at all and the selections given by the style expert were really good. I've been a member for a couple of months and I like that it's really cheap. I also like the two-shoe deal that they do where it's cheaper if you buy two. I took advantage of their VIP perks too. I bought black sandals last time and they're my favorite purchase. They're good and are going to last me a long time.
Hello Madison,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services.
Thank you,Samar
Reviewed July 19, 2016
JustFab seemed to have really cute shoes so I gave them a try. I've been with them for about three years now and I like the fact that it's only $39.95. I look around until I see something I like and purchase it. It's not a difficult process at all. So far, their expert selections have been good. They're everything I've personally been looking for and they appeal to me for the most part. A month ago, I bought a bag and two shoes, and they're really good quality-wise. I love the everyday handbag I got too. Keep up the great work.
Hello Jamanda,
Thank you for your great feedback and sharing your experience with other members! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed July 18, 2016
In the beginning, I liked everything with JustFab. But now I was thinking about getting rid of it I had an issue with them and I don’t think that they dealt with it very nicely. I had bought a huge order, like six pairs of shoes, but there was something wrong with the website. It kept ticking me off. So I had to do two separate purchases within a minute of each other. And I didn’t like something from both orders, even though they were separate.
So I went to return them thinking that I’m doing the right. I didn’t even wear them outside. I tried them on, didn’t like them, threw what I didn’t like in a box with the return label. And they only refunded me for one pair of shoes. Then when I called, they said that because it was two separate orders, I had to do it separately. And I had to fight to get a refund. What I didn’t even know was that when you get a refund, there is an almost $6 restocking fee, which I think is so absurd. And so I had to fight in the middle of my work day for the refund, and thank goodness I got it. They called it complimentary and if it ever happened again, they couldn’t refund me. Every single pair of shoes or item has to have its own box, its own return label.
In terms of quality some things are better than others. The sandals, I really like. The high heels, I’m iffy about. I bought a pair of sneakers which I thought would be nicer. But I didn’t feel like they were made the same. Like the left one fits different than the right one. But I almost feel like I’m stuck with them because I don’t want to return them just to pay for them to restock it. I would not recommend JustFab to people because of the hassle. People shop online for convenience. And to me, it’s far from convenient. Every time that I go on, the website’s not working. And it takes forever and the page doesn’t load. And then with returning or exchanges, it’s just not convenient.
Hello Andrea,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best regards,JustFab Member Services
Reviewed July 17, 2016
I've seen the JustFab commercial and their shoes were cute. I went online and found that they had a lot of nice shoes. It was really easy to find the items that I was looking for. Their style experts regularly suggest items that appeal to me and the shoes came really quickly. My first order was a pair of gladiator sandals and was originally priced at $40 or $50 and I got them for $15. But after I paid, I saw on my checking account that they took another $39.95. Other than that, the quality of the shoes is perfect.
Hi Kierra,
Thanks for your comments! As a VIP member, you receive a $39.95 credit to use each month. If you don't find anything you love, you can skip by the 5th of the month so you aren't charged. However, if you don't skip in time, you can still apply that credit toward another purchase! We hope you find what you are looking for.
Best regards,JustFab Member Services
Reviewed July 16, 2016
I saw one pair of shoes from JustFab that I wanted and I liked how they felt so I kept buying from them. I love the selections every month. My last purchase was a pair of blue strappy pumps and a pair of red pumps. They last and they don’t break. They're easy to maintain and to get fixed if needed. When my membership goes through a couple of times, they always tell me that I have three credits. So I’ve gotten four pairs of shoes for free because I pay my membership. Overall, it's been a great experience. Any time I need shoes, I always go to them first.
Hi Trennae,
Thanks for the great feedback! We're so glad you've been satisfied with your recent purchases! Thanks for continuing to come back to JustFab first when you need shoes!
Best regards,JustFab Member Services
Reviewed July 15, 2016
I like JustFab's prices on their shoes. I also like their selections and I enjoy everything I got from them. The first shipment I did was a buy-one-get-one. Then I recently bought six pairs of shoes and the quality is very good. The only thing is I forgot to skip my last shipment and I was charged, but I understand that it’s my fault. I might be discontinuing the VIP membership that I have since it’s a little pricey for me if I forget to skip a shipment.
Hi Jamie,
We're so glad you are happy with your recent purchases! Remember, you can always skip a month or use credits later on when you find something else you love!
Best regards,JustFab Member Services
Reviewed July 14, 2016
I needed a specific pair of shoes, in a certain color, and I bought it from JustFab. It was good. I got what I paid for. Though I don't use them anymore, my buying experience was straightforward.
Hi Anh,
We are happy you were able to find what you were looking for, but we are sorry to see you go. Is there something we could have done better to keep you as a valued member?
Best regards,JustFab Member Services
Reviewed July 13, 2016
My friend on Facebook was posting about JustFab and I became a member 6 months ago, although I've been skipping months for the past three months. Finding an item or style is not too difficult and my favorite purchase so far is a pair of pants. Overall, it's a good experience and easy to use.
Hi Shanique,
Thank you for being a valued member for the past 6 months. Please let us know what we can do to provide better products so that you wouldn't have to skip. We hope you continue to shop with us!
Best regards,JustFab Member Services
Reviewed July 13, 2016
I am very dissatisfied with JustFab and its sister company ShoeDazzle. I purchased a pair of shoes on each of these websites when I was in high school not reading the fine print that states that it will automatically withdraw $40 from your account each month. I had no idea that I was being charged this amount each month for 3 years. The company will say that they sent emails stating this was going on; however, I never read any of the emails from this company because they send multiple promotion messages a day. I have lost over $1,500 to JustFab and its sister company ShoeDazzle (from the same issue). Being a young girl that works for every penny that is a huge price that this company has caused me. I have absolutely nothing to show for all of that money. I talked to customer service, and they told me that since the "credits" expire, I would have to search through all of those emails to find an e-gift card which doesn't count for much.
I just believe in doing the right thing. The least they could do is give me a call or send a letter in the mail checking on me since they were taking out money and never having to send a single product to me. I wanted to write this email to inform everyone to make sure that you are not paying for the VIP being taken out automatically. JustFab and ShoeDazzle are very shady in the way they are making money from people.
Hi Savannah,
We are so sorry you had to go through this inconvenience. Thank you for bringing this to our attention. One of our customer service representatives will be in touch with you to come to a resolution.
Best regards,JustFab Member Services
Reviewed July 12, 2016
JustFab is a great idea and my mom told be about them. I've only ordered once and I loved it. They had the style which was very easy to find among their selection. I got two pairs of shoes which were really inexpensive. And the quality is nice and decent.
Hi Claudia,
Thank your mom for us for referring you! We're glad you were able to find exactly what you were looking for. We look forward to continuing to serve you!
Best regards,JustFab Member Services
Reviewed July 9, 2016
I've been a member of JustFab for a year and a half. It's convenient for me to shop online. I like the different styles and it's fairly easy to find the item that I was looking for. My style expert has given me pretty good selections and I've availed of their special offers, like the two for one. I made my latest purchase, a pair of heeled sandals, about two to three weeks ago. So far my favorite purchase is a suede purse. It's like a book bag that's Native American-looking. I wish that the JustFab's warranty is a little bit longer. I had one incident where my heels broke and that was pretty sad as it was my first time wearing the shoes. It was out of the 30 day period so I wasn’t able to do anything about it.
Hello Deidra,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed July 8, 2016
I was looking at the items that JustFab had and they were nice. So I've been a member for almost a year and I love them. I shop with them quite often and haven't had any real disappointments with them. So far, all of the stuff that they've sent has looked good. I've had problems with two bags kind of unraveling a little bit but nothing major. Maybe it could've been because of something I was putting in them. I also like the discounts they offer and have taken advantage of the buy one and get one half off. My last purchase was a pair of yellow big tie-up wedges and the wedge gym shoes.
I've been pleased with JustFab and have recommended them. However, this month I wanted to skip but they had already billed me. I wish they had a thing where they could prompt that they're about to deduct money out of my account to let me know. They don't do that and I know they have it where they give until the 5th to say "not this time or skip a month", which is great, but sometimes I tend to forget that. A prompt would be helpful.
Hi Amy,
Thanks for the great feedback! We're always looking for ways to improve our products and services. We'll pass along your comments!
Best regards,JustFab Member Services
Reviewed July 7, 2016
I've been a member of JustFab for four and a half years. They have cute pump styles. They also give people good pricing if they're a member and they have annual sales that I utilize heavily. I like the additional savings. I also was a new mom and was thinking that I'm not gonna be able to go shoe shopping for real ever again, so it was an easy way to find cute shoes and to have them. I typically look through and see what's cute and what happens to be on sale. If I like it, then I purchase it. The selections given by their experts are normally okay and sometimes the things that they send are super cute and I'll go on there and look and see if there's anything else I want.
The overall quality of the things that I received was pretty good. I've worn fairly often the first shoes that I bought from them four years ago and other than just replacing that little black part on the heel, they’ve been great. I haven't had any problems with them. My two favorites are some really cute pumps that have this bow on the backs that got little studs in it. Those are in red and gray, and I wear them constantly. And then some flat boots for wintertime that are tough black really nice leather.
Hi Crystal,
Wow, thanks for the awesome feedback! Your comments are greatly appreciated. It's so nice to hear that our valued members really love our products and get such good use out of them!
Best regards,JustFab Member Services
Reviewed July 6, 2016
I looked online at JustFab and saw a pair of shoes that I liked. However, I've been pretty unhappy with JustFab lately. There's been a couple of months that I know I've skipped and they still charged me. I've tried to cancel and it's still not canceled.
Hi Skyla,
We are so sorry we haven't lived up to your expectations. I will have someone from our customer service team reach out to you to resolve your account issue.
Best regards,JustFab Member Services
Reviewed July 5, 2016
I like JustFab's products. I've been with them for a couple of years and I like that the styles change a lot and that it’s pretty easy to find what I'm looking for. I've been able to take advantage of the VIP points, too. The selections are pretty good, and usually, there are things that I like. My favorite purchase was a pair of boots and I also got some sandals this spring.
Hi Liz,
Thanks for being a valued customer of JustFab for a couple years now! We're so glad you are able to take advantage of the VIP points and find just what you're looking for! Please let us know if there is anything we can do to make your experience even better.
Best regards,JustFab Member Services
Reviewed July 4, 2016
I decided to purchase some shoes from JustFab and it was easy looking for styles there. Usually, my shoes would have been $39.95 but I purchased them for $9.99 which was a pretty deal. However, the shoe ran a little bit smaller to size. I usually get the same size but those shoes were tight around the toe. My only concern was how to return them if I didn’t want to exchange them for a bigger size as I felt if I went a size up, it wouldn’t fit the same. That was my only purchase so far. I've been a JustFab member for about a month now and I like the easy access and the email that lets me know when they have new items.
Hi Elsie,
We're sorry our product didn't meet your expectations. You can always take advantage of our return or exchange feature if your shoes don't fit the way you want. We hope you continue to shop with us and find something that fits your needs!
Best regards,JustFab Member Services
Reviewed July 3, 2016
JustFab is good. I like that they have a personalized boutique. They have great selections, too. I bought a dress and some heels 2 months ago and the quality is good.
Hi Ashley,
Thanks so much for the great feedback! We aim to please our customers with great quality items at affordable prices.
Best regards,JustFab Member Services
Reviewed July 2, 2016
I've been a member of JustFab not too long ago. I liked the Hercules sandals that I saw and it was offered at $9.95 only. It's a new style and if I buy it in a store, I'll pay more. The quality is nice and they delivered quickly. It was a nice and easy experience.
Hi Marilyn,
Thanks for the great feedback! We look forward to continuing to provide great styles for great prices!
Best regards,JustFab Member Services
Reviewed July 1, 2016
I was looking for websites that had a broader variety of shoes because some of the things that I found in the stores were not really what I was looking for as far as shoes for various specific events. I've been a JustFab member for about a year and half now and was moderately easy to find the items that I was looking for. I like that their sales are nice and they're really good with fast shipping. I also remember I had to return a pair of shoes which wasn’t my size, and their customer service got them back to me within the same week. That was rare for a company, so they were efficient. And they give little gifts to their VIP members, like, for instance, I got a free full year subscription to Cosmopolitan magazine. They also had a special little accessory line and I had a couple of different lipsticks and nail polishes from them.
As for their selections, I definitely lean more towards the boots styles that they send me because that’s just me personally. I want boots more than open toe designs. A lot of the items are basically what I wear in my daily wardrobe and Sunday clothes. However, I usually don’t get to them in time and a lot of the ones I want sell out in my size so I usually choose a design that I like but not one that I love. The ones I love usually sell out quickly. Unfortunately, JustFab had a very limited selection of fuzzy boots and I wish that their selection got a little bit larger as far as that style.
But for me, the best shoes ever was my favorite purchase: a shoe with one and a half inch heel with rounded toe. It was black leather and it has a woven strappy look to it. It has a bunch of straps and buckles that came up, and it was mid-calf. It had a filter of gray and white color on the inside. Those were the ones that I wore every day until they died. My last purchase was in April and it was a little cute pair of navy blue sneaker wedges with really cool embroidery on the side. Their items were made well. But shoes will definitely wear out if worn in wrong conditions. I wore a pair of boots one time for hiking but it was more for evening wear, so that was a poor decision on my part. It wore the sole down a little bit. But a good pair of shoes can last a full year if it's taken cared of and not worn in wrong conditions.
Hi Julia,
Thank you for sharing your experience! We're happy to have you as a customer and appreciate you sharing ways that we can improve our products and selections!
Best regards,JustFab Member Services
Reviewed June 27, 2016
I have been repeatedly dissatisfied with Justfab. Several months ago I learned that they are a subscription service, charging $39.95 a month. This information is provided in small print at the bottom of their emails, which if you have Gmail like me, probably go to "Promotions" and not your primary inbox, so they are not seen. I bought one pair of shoes a year and a half ago and was subsequently charged $39.95 a month for 14 months. By using fine print and masquerading as a typical online clothing store, I have lost almost $500 to Justfab. Rather than lose the money, I decided to buy some clothes. I have found the clothes to be cheap and often sheer because they're made of cheap fabric. Some of the skirts I can't even wear because they're see through and look ridiculous.
Overall, I am very unhappy with this company. Not only do they sell a cheap product, they use the fine print to take advantage of customers. I write this review more as a warning to others. I didn't even think I had signed up for the VIP subscription service, so everyone who's bought something at Justfab, log in and see if you're a VIP who's losing money every month!
Hi Mary,
We're genuinely sorry we didn't meet your expectations. We thank you for bringing this to our attention. One of our customer service representatives will be reaching out to you to help with your situation.
Best regards,JustFab Member Services
Reviewed June 26, 2016
JustFab has some decent-looking shoes. I've been a member a couple of months and my favorite thing is the new shoes. I keep forgetting to skip my month so I wind up with new shoes - it feels like it's for free even though I paid for them so it's a win-win. However, it would be awesome if I had a reminder saying that if I wanna skip this month, now would be the time to do it. It would make us customers a lot happier.
Hi Mildred,
We're happy to hear that you are satisfied with your recent purchases! Thank you for your honest feedback. We are continually improving our products and services thanks to feedback like yours!
Best regards,JustFab Member Services
Reviewed June 25, 2016
I’m a shoe addict and if I could get a new pair of shoes every month for $39, then I would like that. I've been a member of JustFab for a year now and I like that I get a monthly credit as a member. And even when I'm not expecting it, I can still go on and find a pair of shoes. If I didn’t like exactly what was in my store, I can still browse around and find other things. I have fun when I'm looking on there. It's very fashionable, inexpensive and the quality is great.
Hi Brittany,
We're glad to hear you've been so happy with your purchases! Thanks for sharing your experience with us!
Best regards,JustFab Member Services
Reviewed June 24, 2016
I was curious about JustFab so I went ahead and purchased from them. I've been a member for a couple of years now and I like the convenience. I occasionally take advantage of special offers. It was moderately easy to find the item or style I was looking for and the selections given by the style expert are sometimes nice though others are not my style. My last purchase is pretty nice so far although I haven’t worn them yet. It's been a positive, good shopping experience and I've no complaints.
Hi Candice,
We're so glad you decided to shop with us! Keep checking back for more offers and promotions. Thanks for sharing your experience!
Best regards,JustFab Member Services
Reviewed June 23, 2016
I found the shoes that I needed at JustFab. As a member, I like that there's a lot of variety in their products. However, the shoes I bought were way too small. I went by what I usually wear but the sizes run small on those particular shoes, so I ended up selling them to a friend.
Hi Christi,
We're sorry we didn't meet your expectations with the quality of our shoes. We're continually making improvements so we can provide the best experience for our customers.
Best regards,JustFab Member Services
Reviewed June 23, 2016
At first, when I joined this site, I thought it is a very good site with affordable prices, but after several months, I figured out it is not good at all. First time that I ordered from JustFab, it took more than two weeks to deliver my order and once, I even didn't receive my orders and when I called customer service, I didn't receive any proper answer. Then I called to cancel my VIP membership and it seemed that it is accepted to cancel my membership, but after 3 months, when I was checking my bank account, I figured out that it is not cancelled and every month, the money is withdrawn from my account. Whereas if I knew that my account is not cancelled, I could easily skip each month. I did live chat with customer service and they told me that they cannot refund all money to my account and they can only refund one month which is so ridiculous since I didn't use the money and I didn't buy anything with this money.
The person in customer service was not polite and didn't give proper answers to any questions like when I asked her that "I didn't use the money so why you cannot refund the money," she offered me $10 to not to cancel my account but she didn't add it to my account and also didn't provide refunding all money. I am not sure if one month credit is refunded or not, she said it takes 7 days, I hope that at least I can receive one month credit. She only wanted to keep the account without any refunding which both canceling and refunding are my rights as a customer. I have never seen something like this. Very poor customer service. It is just like stealing since they withdraw money from your account and they don't refund it to your account when you want it. I strongly recommend DO NOT JOIN JUSTFAB for your own sake.
Hi Parmida,
Please accept our sincerest apologize for your recent experience with JustFab. We strive for excellent customer service, so it genuinely dismays us when we hear stories like yours. We'd love to make things up to you. One of our customer service representatives will be reaching out via email to resolve your issue.
Best regards,JustFab Member Services
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com