JustFab Reviews

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About JustFab

JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.

Pros
  • Special first-purchase discount
  • Free shipping for VIP members
  • Personalized style quiz
  • Discounts for VIP members
Cons
  • Must pause to avoid monthly charge
  • Credits do not apply to sale items

JustFab Reviews

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    3 featured reviews
    How do I know I can trust these reviews about JustFab.com?
    • 4,912,597 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 32 Reviews 5840 - 6040
    Verified purchase
    Customer ServiceStaff

    Reviewed June 19, 2015

    I had made a one time purchase back in Oct 2013, I had used my mom's credit card for that purchase. Recently we had discovered that JustFab has been charging the card ever since monthly $39.99 CAD and then from Dec 2014 the same but in USD. When trying to get through to customer service it's impossible to get this matter sorted. I don't think it's right to trick people into this 'membership' fee. I gained no product or service from all these incurred charges and my mom is out of all that money. This is not right. It's too bad that they have to make their money in this way rather than good honest business of simply selling their products. Buyers beware!!

    Updated on 12/04/15: After my last position June 2015, finally I received a response from the company. They agreed to refund me my money. They were quick to advise this website, ConsumerAffairs, that our issue was resolved, however, I can only see the matter resolved when I actually get my money back. Which I DID NOT. I received email in Sept (3 months after my complaint). The email said I will receive my cheque in 8-12 business weeks. It is now December, 6 months after my complaint and I still have not received it. Every time call customer service I have to speak with a new person. I'm promised calls back with answers and I never hear back. This company should be shut down. Why they are doing this to people, can't they make an honest earning. The is fraud and they should not be allowed to their scams on innocent buyers.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Simona,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 19, 2015

    My experience with JustFab is excellent. My shipment always comes sooner than expected.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Trisha,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase

    Reviewed June 19, 2015

    I was a member of JustFab a few years ago, and then I stopped for a little while and now I am again. I like their shoes. A few months ago I bought a pair of heels and they're of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amanda,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed June 19, 2015

    JustFab seems cool compared to other online retail sites so I bought a pair of heels from them. My favorite being a member is the thing that picks out the shoes for you.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Grace,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase

    Reviewed June 19, 2015

    I like the two for one special of JustFab for their members. I've been with them for almost a year and so far, I like everything I have bought. The quality is great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Latacia,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy!

    Verified purchase

    Reviewed June 18, 2015

    Quality is very good. Being a member, I like the VIP perks and I had also taken advantage of the points reward system.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ambar,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Staff

    Reviewed June 18, 2015

    I've been with JustFab for a little over a year. Their boutique and special offers are my favorite. I bought a top and a dress at the beginning of this month and I love the quality. In fact, I have lots of people asking me where I got it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Thank you, Heather! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Tyrece increased rating by 2 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with JustFab, Tyrece increased their star rating on June 30, 2015.

    Updated review: June 30, 2015

    Thank you for your help, JustFab. I appreciate that I was responded to.

    Original Review: June 18, 2015

    This is unbelievable JustFab. I've email your company 3 times already expressing my worries and other issues. No reply whatsoever! I've wanted to cancel my membership for weeks because I just found out that you have to pay monthly. The advertising that I saw didn't explain this... I'm upset that I don't have a voice at this particular point and I'm at the point where I think I might need to cancel my card before you rob me of my money. I need this canceled! I've tried calling and I've tried emailing, please can you at least reply?! Poor customer service or what?

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed June 18, 2015

    I liked my friend's style of shoes that she purchased from JustFab. She told me how the process worked and I figured that JustFab would be a nice way to get shoes. In the beginning, looking for the style of shoes that I like was a fairly easy process. As of recent, I really haven't seen that much that I’ve actually liked so I haven't purchased anything in a while. Some of the shoes have good quality, while some are not so great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lacretia,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 18, 2015

    JustFab offered free shipping and buy one, get one half off which made me purchase from them. However, I needed more variety of styles and I didn't like any automatic charging of $40 per month, which led me to cancel my membership.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jessica,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Customer ServicePrice

    Reviewed June 18, 2015

    They had really good designs and great price so I went with them and I’ve been a member for eight months now. I like the quality of the items, too. Four months ago, I bought a pair of boots from them, however my purchase prior to that didn’t go very well. I ordered a purse and kept on waiting for two months. I kept on calling them and I was receiving the same answer that it was just the weather problems with the shipping. Finally, I couldn't take it anymore and they had to refund and I didn’t receive my items at all. I went back to the website and the item was sold out already. They gave me the credit back and I have to make a couple of phone calls to follow up with that because they didn’t give me the credits at the moment. I really liked that purse but it hasn’t popped back up at the website so I couldn’t order it anymore.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jade,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Emily increased rating by 2 stars.
    Customer Service
    After a positive interaction with JustFab, Emily increased their star rating on June 24, 2015.

    Updated review: June 24, 2015

    Since my complaint Just Fab have given me swift feedback and have been very efficient in resolving my issue. They cancelled my order so that I will longer have to pay the £35 monthly fee.

    I therefore will amend my star rating however I do still believe that the VIP payments need to be made clearer for any future customers who may potentially make the same mistake.

    Original Review: June 18, 2015

    I was so happy to find this site as the discounts are amazing. However I was quite shocked to discover, a few weeks after placing my first order, £35 had been debited from my account as part of a "VIP Membership Fee". It was only after scrolling through the very small print at the bottom of a JustFab email I saw that if you do not log in between 1st-5th of each month, then this is standard charge. So any customers who are looking to purchase from this site please be aware, the products are great but your bank balance may be unexpectedly hit. I am now going to spend another 15 minutes trying to get through to their customer service telephone line in order to cancel my account.

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed June 18, 2015

    A couple of years ago, I saw a pair of shoes that I like and I've been a member of JustFab ever since. I love that they have different types of shoes to choose from which makes it very easy for me to look for the style that I like. I've also taken advantage of their sales. My favorite purchase so far is a pair of boots. However, I purchased a dress two months ago. I don't like their clothes, but the shoes are okay.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Rhonda,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 17, 2015

    I like shoes and I like to buy shoes. JustFab is one of the places I shop at every week and there's a bunch of choices and you just have to go through the right selection. The quality of the products I purchase from them is really nice as well. But sometimes I forget that I have a membership with them until I get like a notification on my bank account. By then I already ordered shoes after the money has been taken out. Also, I don't like how strong the material of the shoes smells. But other than that, the shoes are very well made and packaged. I'd recommend it to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Aliya,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed June 17, 2015

    I recommend JustFab all the time to my friends. I love all the shoes that I've gotten from them, especially one pair of brown boots that I wear almost every single day that I ordered a second pair of the exact same one for when those get worn out.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jennifer,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 17, 2015

    I watched a couple of beauty gurus on YouTube and they always got nice stuff so I figured I would just try JustFab for a month to see if I liked it. I love the quality - nice heavy fabric. I really like everything I have gotten so far and haven't had any complaints.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kathleen,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed June 17, 2015

    The dress I bought didn't fit right but shopping for shoes was pretty easy. I might use it again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kimberly,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase
    Price

    Reviewed June 17, 2015

    I went on the JustFab website and thought some shoes were cute and have a good price. Then I read reviews because I don't buy shoes without reading the reviews. Good reviews make me purchase. I have been a member of JustFab for about three years and I ordered a lot from them. It's convenient. There's a lot of options, a good price, and good service. I can return on most of them as well. The quality is average to above average on most of the items. Some were better than others and most are pretty good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Laura,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Staff

    Reviewed June 17, 2015

    Free shipping. Free returns. Excellent service. I’ve had no problems with it except for what happened recently. There was like two accounts going on and when I tried to cancel one it kept billing to another one. They canceled that but it seems there was more credit that should have come back.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ginny,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Customer Service

    Reviewed June 16, 2015

    I experienced a misunderstanding with them. I had read that because JustFab was a new company, they were allowing people to make one purchase without joining. And so I've made one purchase and didn't know that somehow there was some small print that I had missed and that I had joined. And then a year and a half plus later they sent me an email saying "you're not using your membership", so I went back. My husband pays the bills and so I didn't notice that they had been charging me all the time. And then that was my fault for not seeing the charges. I called them, they refunded a year of it and then I spend what was left. The quality of the purchases I had was fine.

    I haven't canceled my membership yet. I'd just been skipping the months since they now explained how to do it and started sending an email after that phone call. There was actually a class action lawsuit against them. I feel like I wasn't the only one who was not communicated to in a clear way. I don't think I was as much confused as what happened to so many other people. So I am planning on canceling my membership.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Anneke,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 16, 2015

    I had a hard time trying to get the shoes to fit. That's the only thing that is kind of disappointing. Because then I had to run to the post office to send them back and post office is ten miles away for me. Also, I didn't realize when I signed up that I have to either order or decline every month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Pam,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Staff

    Reviewed June 16, 2015

    I've been a JustFab member since about two months ago. Some of the things looked really nice so I decided to buy from them that time. They're really good and I recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Abigail,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase

    Reviewed June 16, 2015

    I started purchasing from them because (1) from what I’ve seen on TV the shoes look like they're in style now (2) they have special offers like ‘Buy 1, Get 1 Free’ and (3) no shipping & handling fee. The quality of the items I've gotten so far were nice. The shoes however need to be true to size. I have three daughters and they order some also and I feel like the shoes were a little small.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Carolyn,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Punctuality & Speed

    Reviewed June 16, 2015

    I got shoes and a couple of purses from JustFab. The shipment was quick and and the online service was simple. I like the quality that I got. I didn't stay with the membership though because I didn't have that money deposited.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Hawa,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed June 16, 2015

    They have good stuff and it wasn't difficult to find what I wanted. The product I got lasted a long time.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashley,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase
    Customer Service

    Reviewed June 16, 2015

    I purchased the yellow pair of shoes that I liked from JustFab, which are by far my favorite. Being a member, I get emails whenever there's a special sale and have taken advantage when the stuff were 50% off. The last purchase I had was end of April and bought two shoes, two heels and quality was good. So I have told people about JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tiffany,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 15, 2015

    I've seen some shoes that I like at JustFab and have been a member for about a year now. My last purchase was shoes and a jacket and I like their quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Andrea,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 15, 2015

    My friend talked to me about JustFab that I can get whatever shoes I want. Then I tried it and it's good. I get what I want so I like it - especially getting two shoes for $39. And the quality is good too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nelly,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase
    Price

    Reviewed June 15, 2015

    I love JustFab. I'll recommend it. You get stylish accessories and clothing for a good price. I bought a new bag from them, great quality and everyone thinks it's adorable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    We appreciate your feedback, Camille! We always strive to provide the best service!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 15, 2015

    JustFab had cute styles and my friend had told me that she had gotten some nice stuff from them, so that's what made me try it out. It was easy to find shoes that I like in their site, but once I receive and wear them, they don't fit the same as other shoes normally would do. My first year as a member is coming up soon and as a member, I like getting something every month. I receive it quickly, and it's easy for me to send it back. They also send out emails once in a while with 50% off some products.

    My last purchase were for shoes and romper. The shoes are not comfortable and I feel my feet slide to the side. The romper I ordered, on the other hand, was one of the only articles of clothing I bought from them that actually fit properly. The sizes vary from one style to the next so it's hard for me to know what size I should get. Nevertheless, their service is quick and the customer service people are very nice - I've never had anyone be rude to me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Essiyah,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Staff

    Reviewed June 15, 2015

    I bought my girlfriend a gift card but she didn't like that she couldn't use it for a sale. They said that the sale, a buy two pairs for one, didn't apply to the gift card. She liked the shoes at JustFab, but there was also a lot of stuff not in stock. So I would never order her another pair of shoes from JustFab again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Duane,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed June 15, 2015

    I've been a member of JustFab for about two months and it’s wonderful. I love the design of the shoes and have taken advantage of their money off special offers. Just last week I got a pair of shoes and a purse. High quality items.

    Thanks for your vote!
    Verified purchase

    Reviewed June 15, 2015

    I started purchasing from JustFab when I got a pair of boots for $19. The shoes that I purchased from them are of good quality. I was a member for over a year but not anymore because when I signed up for the VIP membership, I didn't read the fine print. I bought a pair of shoes and didn't realize they were charging my card until I was getting bank statements and I didn't know because I wasn't reading them. I have a tab of $300 and so from JustFab and I didn't get my money back so I got out of it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amber,

    We strive to provide excellent customer service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our customer service team will be contacting you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Online & App

    Reviewed June 15, 2015

    Finding the style I'm looking for on the site is easy. As a member for 2 years, I love JustFab's variety. I bought a handbag a couple of days ago and the quality is very good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Regina,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Ease of Use

    Reviewed June 15, 2015

    I've ordered a pair of boots from JustFab once and I've liked what I've received from them so far. Their site was easy to use. I just wish there's more of a selection to choose from.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tonya,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Customer Service

    Reviewed June 14, 2015

    I was really excited when I got my first order. But then I had issues with the boots so I sent them back. And by the time I sent them back the boots I wanted were never in stock. So I just got whatever I could find and ended up with some sandals. And then I called one day because I forgot to put into the system that I don't want to order and skip that month. So it was off by a couple of days and JustFab wouldn't let me waive that because I should have done it five days prior to it being expired. I said "Ok, that's fine." And then they had a sale going on and the same boots I purchased were on sale for $20. So I asked them if I could use my credits for those boots and they said no. They said the credit is only to be used for the $39.95 prices.

    So I'm just waiting for this last pair of boots to come through because they charged me again, being as I was past two days. I mean it's okay and I should have just followed up on it. But I'll be cancelling my membership once I receive my last pair of shoes. I was happy with the product and the returns were really easy but I just wasn't happy with all the hidden rules like "Oh you can't do this, you can't do that." or "You can do this but you can't do that."

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Adriana,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase
    Punctuality & Speed

    Reviewed June 14, 2015

    I've been a JustFab member for over a year now. I like the idea of just paying $40 a month and then being able to pick out what you wanted from the website. It's like a little present for myself every month. Once I've paid for my order, I get the stuff quickly. The recent dress I purchased was okay, but there are some items wherein their quality isn't that too good though.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Joy,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.

    Verified purchase
    Price

    Reviewed June 14, 2015

    So far, it's been great with JustFab. I like their prices. I started buying from them because of the initial deals they had. However, I bought a pair of sandals a month ago and I've only worn them three times and stuff is coming off of them. The boots that I got before had better quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Dawn,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase
    Rebecca increased rating by 1 star.
    Customer ServicePunctuality & Speed
    After a positive interaction with JustFab, Rebecca increased their star rating on June 26, 2015.

    Updated review: June 26, 2015

    Thank you Just Fab for sorting this issue out , although I still personally wouldn't recommend your company as I don't believe publicly advertising how rubbish your customer service is as a way of getting a response satisfactory. I had tried contacting customer service before hand and had little result, so I was being fair with my review.

    Although I will update your rating as you have now contacted me and resolved the issue. But I am still Dissatisfied that it came to this.

    Original Review: June 14, 2015

    I'm not one to complain really, But so very disappointed with this company. I ordered a pair of shoes - was so excited. The delivery was late and when I opened the box I realised that I'm now signed up to vip membership - meaning they are going to take £35 out of my account every month unless I skip a month or cancel. I want to cancel. I hadn't realised that this would happen. (Maybe I was ignorant.) But still so upset. I have tried to call to cancel but not getting any answer. I hope no one makes the same mistake as I had. The shoes I bought don't even fit and sending them back, but need to cancel the account too. This isn't fair and feel so let down. :(

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Rebecca,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed June 14, 2015

    I never had any problem with JustFab. I like them so far. I've been a member for a year now. I just don't like that they don't give you a variety of shoes but I've recommended JustFab to a lot of people.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Miriam,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase

    Reviewed June 14, 2015

    I'm not a JustFab member, but I usually buy from them. I love the shoes!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Annabelle,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase
    Online & App

    Reviewed June 14, 2015

    During the winter I bought a pair of boots from JustFab. I really liked it. They were the only ones that had those sick pair of boots and it was super easy finding it from their website.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Caitlyn,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Contract & Terms

    Reviewed June 14, 2015

    I'm very upset to have found out that JustFab has been withdrawing $39.95 out of my personal bank account each month when I was not aware of these terms and conditions to use their services. I have tried requesting a refund to my personal account, and was on hold with customer for over 20 minutes with no luck. It's been a deceptive and a stressful experience trying to get my money back.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Samantha,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Factual basis uncertain
    Verified purchase

    Reviewed June 14, 2015

    I've been telling my friends about JustFab. I like the boots that I got from them - they're good in terms of quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lynn,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase

    Reviewed June 13, 2015

    I liked all the shoes from JustFab. But I have a little issue. They just got me up a pair where they took it out on my account so I'm assuming the shoes would be sent in my previous address any day now. But I just moved from there. I need to find out if they shipped the shoes as I don't even go to that address anymore. I don't even know what shoes it is. I just saw on my payment that they took it out of my account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Gloria,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services! If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 13, 2015

    I kind of don't like JustFab because of the fact that they're supposed to take money from your account every month. I was not at all aware of that before I signed up. It definitely caught me off guard. The quality of the items were okay. The last purchase that I made was about three months ago, when I first made the account. I've been able to freeze my account since then. But it's a pain because you have to go do it every month, so that's why I was going to cancel.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase

    Reviewed June 13, 2015

    My experience with JustFab is fine and I'd recommend it to others.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Arianna,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Reviewed June 13, 2015

    I ordered a pair of shoes in december and got them refunded. Now I have checked my account and £40 has been taken out of my account every month without my consent or knowledge! Tried calling JustFab and no one has picked up! Looking to take legal action if I have no contact with them soon. Do not buy from this company!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jennifer,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs

    Reviewed June 13, 2015

    I was very surprised to get a message that £44 had been deducted from my Paypal account for JustFab. I had made no purchase for this amount; in fact I have NEVER made any purchase on JustFab so I am baffled as to how this unauthorised purchase even went through! The only link I can think of is a purchase I made about a month ago on Fabletics. I am very surprised and upset that my card details were abused in this manner. If I had not received a notification from PayPal I would not even have known this payment had gone of. I repeat: I made no purchase on JustFab and now will never again do so as their online security is clearly lacking and I just cannot trust in them anymore. Please let me know how this payment was possible and investigate this so that it does not happen again. I would also like all my data removed from your systems.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amanda,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Price

    Reviewed June 13, 2015

    My daughter had purchased through JustFab and I liked the shoes that she got so I went and I bought a first pair and I really loved them. At the beginning, it was really easy to find the styles I like because they were very trendy. But now, I'm realizing that the shoes kind of look the same. I can say JustFab is the easy way of shopping and most of the time they have my size. The price and quality of shoes is awesome because I have delicate feet and JustFab shoes never bother me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Patty,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 13, 2015

    It was a great experience with JustFab. Everything I ordered, I loved it and I'll be ordering from them soon.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Maliyka,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 13, 2015

    I recently bought some super high blue pumps from JustFab. I think the quality of their shoes are good but the boots are not my favorite

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sylvia,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Sales & MarketingPriceOnline & AppStaff

    Reviewed June 13, 2015

    JustFab commercials were real good. They had really cool shoes on there so I checked them out and downloaded their app. And the discounts were just incredible. I got 70% off when I first ordered and bought a leather jacket for like $10. The returns are so easy, the selection's great and I've gotten really cute clothes from there too. My last purchase was a dress and a pair of shoes on the first week of May. And I've been impressed with the quality of the items for their price. I've been really happy and I'd recommend them to everybody.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Alissa,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed June 12, 2015

    The shoes that I got were fine but there weren’t very many styles that I really like that they carry so I cancelled my membership.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Aimee,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 12, 2015

    JustFab is not as bad as normal subscriptions because I have the choice for my pick if I want to do it each month or not. I like the different styles they have like with the seasons and it's fairly easy picking a style. I liked all the pairs that I purchased! For my first pair, I only paid for the shipping and then sometimes I know that I have the option where I can buy one and I would get the second one and only have to pay for the shipping!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Trayl'n,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Customer ServicePrice

    Reviewed June 12, 2015

    I buy a shoes for the first time in this website and I didn't know they going to charge me every month $39.95. They send me a email June 10 that they going to charge me if I don't enter to the website and skip the month. And say every 5th of the month you have to skip if you don't want to buy. But the email came June 10. In the page says if you want to cancel the membership you have to call to customer service and when you call ALWAYS busy or out of line don't work!!!! So this is a scammm. I have to cancel my credit card so they can't charge me!! And the funny thing is been a month and I didn't have the shoes that I buy.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Stefanie,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Factual basis uncertain
    Verified purchase

    Reviewed June 12, 2015

    I've been a member of JustFab since January. I like it but didn't really have any money for this. My last purchase from them was when I bought some shoes. I like the quality of the items that I got but for one pair of shoes though, I got the wrong pair. I didn't have the money to send it back, so I just kept them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Vicky,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 12, 2015

    It was first time to shop on their website and I had to return the sandals I bought because it was very poor quality. It was so bad they said "don't even worry about sending it back." It was like a suede sandal with fringes. There were glue marks on it and bruising on the heel. I thought that was pretty poor considering that JustFab seemed to have a pretty high standard. And that was pretty bad shoes that I received from them. I can't say that I would ever shop with them but I probably wouldn't rule them out. But from my first experience I'm just not sure if I would consider ordering from them again cause I think first impressions are important.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashley,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Contract & Terms

    Reviewed June 12, 2015

    I’ve tried to cancel my contract but cannot get ahold of them. I thought they have really good quality shoes but they’re really not.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Teresa,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed June 12, 2015

    I'm working at my boot collection right now, so I have quite a few boots from JustFab that I like and they're good quality. I've been a member of JustFab for four months now and I like how easy it is to go through everything . However, I'm not shopping all the time so I haven't been able to take of any of their special offers.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sabrina,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 11, 2015

    I've been a JustFab member for a few years. I like the discount in shoes and take advantage of their credit and promo codes that sometimes come in the mail. My last purchase was about a month ago when I got a dress for my daughter. Everything seems to be in pretty good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Elizabeth,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 11, 2015

    JustFab had a lot of nice things. It was fairly easy and quick finding the style of shoes that I was looking for cause there's different categories that they have. I bought two pairs of heels and a bracelet last time. They're good. I already recommended JustFab to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sophia-Anne,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Customer Service

    Reviewed June 11, 2015

    There's nothing wrong with the quality of JustFab's products. It's the customer service that I had a problem with because they didn't want to refund my money until I really got nasty. I asked them to cancel my account because I couldn't afford $39 a month - I had to take three months for them to cancel it. I was not very happy with it. You have to go through too much to cancel.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Stephanie,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Customer Service

    Reviewed June 11, 2015

    At checkout I opted to create a VIP membership by ticking a box that saved me money on my purchase. By doing so, I was subscribed to service whereby the company takes £35 from my credit card each month that has to be spent on their website. There was no warning to say when the money would be taken, and there was no refund option for the credit. I'm sure there was some small print somewhere that advised me of the monthly fee but it wasn't apparent. And to Cancel your VIP account you have to call the company and wait on the line for 20 minutes to get through. I'm not impressed, there is nothing above board with this firm. It's a daylight robbery.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sarah,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your JustFab experience. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Factual basis uncertain
    Verified purchase
    Price

    Reviewed June 11, 2015

    I really like the website - it's pretty easy to find what I was looking for. I bought some boots during the winter and it's one of my favorite purchases. They also offer good promotion like they had this $40 for any pair of shoes. I think that's really cheap and the shoes are pretty good quality so that's a good deal. I haven't had shoes tear up or anything yet. But you have to make sure you don't get charged. If you're a VIP member you have to make sure you don't get charged. If someone forgets to have an account with JustFab then they would be getting charges. But I always look at shoes a lot so I'm really good at controlling my account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Samantha,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 11, 2015

    Got some shoes for a prom. Nice quality, really lightweight, and pretty decently-priced shoes. I would definitely purchase from JustFab again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tailor,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Price

    Reviewed June 11, 2015

    I liked JustFab products and their price. I've been with them for 6 months. I bought boots from them last February and I liked it. It was great!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tracy,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed June 11, 2015

    Bought a pair of sandals last month and they are of good quality. But I'm gonna have to cancel my membership with JustFab. I just wanted a pair of shoes but I accidentally hit the membership part.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Cali,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed June 10, 2015

    I bought from JustFab because of their good deals. It's also pretty easy to find the style of the shoes I was looking for and the quality of the items wasn't too bad. However, I have already cancelled my membership with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi McKayla,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Punctuality & Speed

    Reviewed June 10, 2015

    I found the shoes I liked on JustFab. I've been a member for maybe three months. My shoes came pretty fast. My last purchase was two pairs of pants and I exchanged one pair of sandals for a pair of new ones. I'm happy with my purchases. JustFab is fabulous where you've got a lot of options.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Josephine,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed June 10, 2015

    My friend told me about them. I saw something I liked in their site and purchased it. It wasn't difficult finding the style of shoes that I wanted.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Julissa,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase
    Online & App

    Reviewed June 10, 2015

    The website is quite easy to manage and order shoes and there's no hassle returning. It's quite easy to find what I want from the variety of shoes they have; if there's nothing I want, I can go and skip a month so I won't be charged. Every shoes that I got from JustFab has outstanding quality and they're comfortable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Alicia,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Price

    Reviewed June 10, 2015

    I haven’t bought shoes since my first pair because I don’t have the budget but the first one I got from them was of really good quality and the price was right.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jennifer,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Verified purchase

    Reviewed June 10, 2015

    JustFab products are of good quality. I have been a member for three years now. I got the buy one, get one offer once. My last purchase was a pair of sandals and they're good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Brandi,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Price

    Reviewed June 10, 2015

    I am a college student who bought 1 pair of shoes over a year ago!!! And they charged me 39.95 which made my account negative because I forgot to skip because again I haven't bought in like a year! I hate their shoes, they are so cheap. Last ones I bought, I put my foot in, they ripped. I didn't buy or want any pair of shoes. I have textbooks, rent and bills to pay! And they won't give me my money back. So I will be calling my uncle who is a lawyer! I will also be calling my bank to make they can't charge me again!

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed June 10, 2015

    I was able to take advantage of some offer in JustFab the last time I ordered. And I was going to order some jewelry, but I guess the sale that was being promoted it was a while back. It didn't turn out to be what I thought it was. So my total price at the end of it all was really high. But as far as the shoes that I ordered last, they were pretty reasonable. For the price of the items in JustFab, it was pretty good. I didn't have any issues. I would definitely recommend to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amanda,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase
    Online & App

    Reviewed June 9, 2015

    Phenomenally fabulous! Miss Kimora is an amazing woman, the queen of fashion, and the website is an amazing site - a very convenient, easy way to shop. You can control anything, like skipping a month, and as a member you can purchase unlimited whenever they have sales. For Mother's Day, everything was 50 off. I love their shoes so I took advantage of that and bought 4 pair of shoes that I won't wear for a year:) All the items I bought are very well put together.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicole,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Customer Service

    Reviewed June 9, 2015

    Beware! Your bank account will be paying even if you're not buying! When I made my account, I did not realize that I would have to carry the burden of trying to remember every month to "skip" or else I would automatically be charged. I accumulated a few credits because I would forget to skip the month but I figured I could just cancel my account and be refunded any credit that I did NOT use because that would just make sense. If I don't want to purchase anything, why should you be allowed to keep my money?

    Finally, after forgetting to skip this month and JustFab automatically taking money from my account, I realized that I REALLY cannot afford to keep getting charged for essentially nothing. I looked up information on how to cancel and stumbled upon all the reviews about the horrible customer service and not being able to get refunded on unused credits. That is just ridiculous! This is really frustrating and this is not how a company should treat customers. The shipping is fast and quality of some of the items are good; however, I'm not sure if it's worth $40 and the burden of remembering to skip every month. Overall, I am very dissatisfied with how this company operates. I would just like to be able to cancel my account and be refunded my unused credits.

    Thanks for your vote!
    Resolved outside ConsumerAffairs
    Verified purchase
    Online & App

    Reviewed June 9, 2015

    I like their website. Easy to pick from their selection of shoes and the items received were good quality merchandise.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Laura,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Customer Service

    Reviewed June 9, 2015

    So I recently bought my first pair of shoes and I loved them. However, I was charged the VIP fee for the next month just last week. I have tried to call and nothing, but I need to cancel. Due to my father passing away and my husband getting injured my life has been too tragic to even describe. Therefore I cannot afford this, especially at this moment in my life. Someone please help me get my refund back! I'm already in debt from my father's funeral expenses and if I would've been thinking straight I would've cancelled the day before. I just have had a lot more personal things with my life and would really appreciate it if you could help get that back. Anything to donate to my father's service is what I need. God bless.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Babie,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 9, 2015

    I have been a member of JustFab for probably four years. They have cute stuff and it's easy to find the style of shoes that I am looking for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lindsay,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed June 9, 2015

    I like the specials that JustFab gives and the free return shipping. I bought shoes last week and the quality is okay. However after wearing them for an hour or two, they can hurt your feet. They’re a little tight and then they just cut your feet cause of the angle.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Gina,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 9, 2015

    I started buying from JustFab because of their VIP membership (I've been one for a couple of months) and I like their discounts. I purchased a purse a month or two ago and it's really good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shay,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Customer ServicePrice

    Reviewed June 9, 2015

    I don't like shopping with JustFab. I order size 6 for my shoes and every time I get them, I want to return them because they are too big on 6. But I don't have time to call. The styles are nice, but the shoes, the fabric and the way they made it are not. They look cheap and like they are from Chinatown so I wouldn't recommend to anyone.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amparo,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 9, 2015

    It's been five months since I've been a member of JustFab. It's good, but I didn't know about the whole monthly fee thing. I didn’t get any emails about like getting the charges so they're random and I was actually going to cancel my account. The last time I bought, I had three pairs of shoes. Some of them were good, but I've recommended them to a friend. She's using it now and she loves it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicole,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Customer ServiceContract & TermsPrice

    Reviewed June 9, 2015

    I received a credit that Just Fab took $39.95 from my bank and tried to purchase a promotion on denim that stated buy one and get one 50% off. When I was making purchase the full amount for 80.00 came up. Number one the purchase did not take into consideration the 39.95 credit I had in my account and there was nowhere on the purchase or website itself to include that in the purchase. Not good. The system was trying to double charge me. Then I checked the terms on the buy one get one 50% off and it expired over 37 days ago. I called customer service to find out what was actually happening with my credit along with the denim special and I was refused to use both my credit and special because I couldn't use the $39.95 I paid beforehand. Is $39.95 not 39.95? And why have a special on a website I cannot use for whatever the dozen reasons maybe.

    I requested a cancellation (after all what is VIP anyway-- I don't expect a logical answer in return) and customer service obliged yet no mention was made of the credit yet she was willing to refund it prior if I was to buy the denim jeans on the special. You know this whole experience is filled with greed and drama. If you feel a need to rip me off my $39.95 you can have it but I can assure my friends and I will not be spending another cent at JustFab. There are way too many competing markets out there who welcome our purchases.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Robbie,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 9, 2015

    I haven't used JustFab in a long time. I've had stuff sent here and by the time I got the return labels printed it was too late to return it. Also the quality was bad and the size was not true to size.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lori,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Wendy increased rating by 2 stars.
    After a positive interaction with JustFab, Wendy increased their star rating on June 22, 2015.

    Updated review: June 22, 2015

    As a parent - I called and was able to get this resolved. Parents - talk to your kids about reading the small print so they understand that sites like this are actually a subscription.

    Original Review: June 8, 2015

    What kind of company takes money from minors? Instead they advise to spend the money as a credit on shoes!

    Thanks for your vote!
    Verified purchase

    Reviewed June 8, 2015

    I really like how there are lots of different choices. I just bought a pair of heels last month. I really like JustFab's quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sarah,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed June 8, 2015

    I liked their selection and the styles so I purchased from them. It wasn’t difficult to find the shoe styles I was looking for. I bought a pair of shoes three months ago and the quality was excellent. The shoes are really cute, but the heels are a little bit too high. There’s always some new styles but if I don’t find anything, I can skip a month. So being a member is convenient.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Alison,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Customer ServicePriceOnline & AppStaff

    Reviewed June 8, 2015

    I bought a pair of shoes through JustFab in April 2015. I was happy with the shoes when they arrived and could not believe the low price that I got them for. Little did I know that the company were actually charging me £35.00 a month to have the privilege of this one PAIR. This means I have paid the equivalent of £70 for one pair of shoes. The website is completely misleading and extremely difficult when you do try to contact anyone. Within the space of two days I have sent two separate emails (neither of which have been responded to), called twice (the first call I was on hold for twenty five minutes), and tried to contact someone through the so-called "live chat" and have also had no response. In fact the chat won't even connect.

    When I did finally get manage to get through to a member of staff on the phone I was less than pleased with the level of customer service. I was told that to make sure the company don't bill me monthly for the amount of £35, I have to log on to my account each month and deselect the option which allows them to take the money automatically without my knowledge. This has to be done every month and if it isn't done by the 5th, the money gets taken regardless. I was then told that the £70 which has been taken from my account is NON-REFUNDABLE and I have not been offered any type of credit note / gift voucher allowing me to actually purchase anything for my money. I would not recommend using JustFab at all. Horrific customer service, terrible help centre, and all around rip-off.

    Thanks for your vote!
    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 8, 2015

    I wanted to treat myself after labor so I started buying from JustFab. I've been a member for seven months now. I just bought shoes today. JustFab's quality is good except for one pair of boots because it broke two days later on my second time wearing it. I really liked them but I was too busy to return or exchange them. Other than that, the other experiences have been good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Aysha,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Coverage

    Reviewed June 8, 2015

    I like the shoes that my friend got from JustFab so I decided to purchase too. I love the wardrobe ideas that they give every month, and their quality is good. I once purchased a dress, but it was a little too small so I returned it for a cover shirt. I'm recommending them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Barbie,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Price

    Reviewed June 8, 2015

    I have a friend that got a purse from them with the promotion. So, I signed up and went to buy the same purse. And it's good quality for the price. Also, it's very easy finding the style I was looking for through them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shimeka,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 8, 2015

    I have been a member of JustFab for no longer than a couple of months. They made it easy for me to find my kind of shoes. I liked the buy one, get one free deal that they offered so I had quite a few pairs that came from them. I also like the fact that I can skip purchases for five months.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lynasia,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.

    Verified purchase
    Price

    Reviewed June 8, 2015

    JustFab is good. I buy from them because of the price and styles, and the ease of finding styles that I am looking for. I'm very happy with the quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shirlean,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Verified purchase

    Reviewed June 8, 2015

    JustFab is okay - not bad and not perfect.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Bana,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed June 8, 2015

    I figured I give JustFab a try for my wife. I let her order a pair of shoes and use my credit card, man that was the worst idea ever! Since the first order, I have been charged 39.99 twice without me authorizing those charges! My wife called, they said they would reverse it and apologized and said they would cancel the "VIP" account, which they apparently never did and months later, another charge! This is ridiculous! This is a scam company in my opinion and from now on never will use them. Use Zappos instead!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Roshan,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Factual basis uncertain
    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed June 8, 2015

    I needed some shoes so I tried JustFab and it's easier for me to look for shoes because my kids go on there and they just send me pictures of the shoes that I should get. I already have 6 pairs of shoes from them since I became a member and I like the shoes. There's just one pair that I recently got that are very uncomfortable when I wear them. The material is so hard that it doesn't mold to my feet so it gives me blisters. Overall, for the price of the shoes, the quality is fine and they're not going to break down on my first wear so that is good. I like the fact that JustFab has a lot of options but I wish that when they have sales, faithful customers will be able to take part in that.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Leida,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Staff

    Reviewed June 7, 2015

    This company stole $40 from me for 7 months straight and when I caught it they told me that they will refund half of the money and keep the rest. Please do not buy anything from this website because they will rob you every month for no reason. This people are crooks.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Keita,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your shopping experience. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Factual basis uncertain
    Verified purchase

    Reviewed June 7, 2015

    I first heard about JustFab from a TV advertisement. I initially wanted to try it just to see how well it holds up. My first purchase, I thought it was the right size but it just wasn’t a good fit, so I ended up giving those away. The second one was fine. I bought some heeled sandals recently and they’re okay but I can’t wear them for long periods of time. I’m going to try some platforms from them and see how that goes. If that isn’t a good experience, then I might turn them back off for a while.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Daphne,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 7, 2015

    I looked through JustFab's brochure and I liked what I saw. I've been their member for two months now. It's fun getting stuff in the mail from them, it's like Christmas. My last purchase was last week. I bought some shoes which I think are of great quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Rosalind,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 7, 2015

    I looked at JustFab online and I saw a few shoes that I liked. My last purchase was a pair of black shoes for Valentine's day, and they are still in good condition. I would recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Great feedback, Jasmine! We sincerely appreciate it and we’re always happy to hear that our customers are happy!

    Verified purchase
    PricePunctuality & Speed

    Reviewed June 7, 2015

    I saw some boots from JustFab and loved them. When I got them they were so little I had to send them back and got some more. It didn't take long for them to send me another pair and some more back. They fit this time and I liked it. I bought a good price too for two pairs of boots.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Robin,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Verified purchase

    Reviewed June 7, 2015

    I've had a wonderful experience with JustFab but I've been wanting to cancel my membership since I'm buying a car and I can't afford to make 40 bucks for a month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lacey,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase

    Reviewed June 7, 2015

    A friend introduced JustFab to me and then I liked their products. It's been probably two years since I've been a member and I like earning points then getting free stuff. Just 3 months ago, I bought a pair of sandals and I liked the quality a lot. So far, their high heels are my favorite.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lily,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Punctuality & Speed

    Reviewed June 7, 2015

    I like the shoes that I got from JustFab. I can see an entire selection of shoes and there’s variety. I got a black pair of heels last time and quality is good. However, it took a really long time for the items to get to me. The shipping was not fast at all.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Thank you for the feedback, Fatema! We’re happy to hear that you’re satisfied with our services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 7, 2015

    A friend told me about JustFab and I ended up purchasing a pair of shoes that I could use for my wedding. It was very easy to find on their site and I have already gotten them in the mail. They're perfect - they fit great. The shoes looks like they have good quality though I haven't worn them yet.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Connie,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 7, 2015

    I bought two pairs of boots back in December when there was some promotion being advertised, so I decided to try them out. (Apparently, this also signed me up for some kind of VIP membership, which I do not want.) I got my shoes in a timely manner, and they fit great and all that jazz. However, when I checked my phone today after work, I noticed I got a message from my bank, saying $39 was taken from my account for shoes I never picked out and shoes I never intend to purchase, all because I apparently didn't "skip the month" on time or whatever.

    I have been trying to take my card off the site for some time now, but instead of being able to do that, we have to go through the hassle of calling some 1-800 number and going in circles that way. I am going to dispute this charge in the morning, as well as possibly get a new card so I can make sure this never happens again. And I better get my money back, or someone will be hearing from my mother who happens to work for a law firm.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jaclyn,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 7, 2015

    I saw that my co-worker had adorable boots from JustFab and learned that it's also reasonably priced. Since then, I've been a member but it hasn't worked out as well as I'd hoped though shopping online was easy. I had the wrong size shipped twice and every time I go looking for my size, it is already sold out. Moreover, some of the shoes are way too tall and not comfortable at all.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sarah,

    We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our customers may have. A member of our our customer service team will be contacting you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Price

    Reviewed June 6, 2015

    I've been a member of JustFab for a year because of its good prices and shipping. I bought a bag last month and it was awesome.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Samantha,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed June 6, 2015

    My experience with JustFab.com is fine. Sometimes there’s stuff, sometimes there’s not. But the shoes are comfortable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shelbi,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase

    Reviewed June 6, 2015

    The only thing that I didn't like with JustFab was the automatic payment withdrawal. Everything else was good as they usually have pretty good deals and some things that I liked as well. Products are of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Stephanie,

    Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.

    Verified purchase
    Customer ServicePrice

    Reviewed June 6, 2015

    It took so long to cancel my membership with JustFab. But when I was finally able to, I still have a credit on the account, that’s why I haven’t closed it. I am satisfied with their price and quality but it was difficult to use the customer service after that. I also didn't want to do it monthly.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jennifer,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed June 6, 2015

    What I like about being a member of JustFab is that I can have the option of choosing to buy or not buy and won't be charged. My last purchase was a pair of shoes and my favorite purchase so far is my bag. Their products are of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Candice,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Katrina increased rating by 1 star.
    Customer ServiceStaff
    After a positive interaction with JustFab, Katrina increased their star rating on June 8, 2015.

    Updated review: June 8, 2015

    I still wouldn't use this company, however as they have now cancelled my account i have given 2 stars (as I am dissatisfied with the company and what i went through before not what they did to help me. The refund of the money they took from me isn't going to change that.)

    Original Review: June 6, 2015

    I would not recommend this company to anyone. I bought a pair of shoes from here, one was the right size, the other one was clearly about a size smaller - would JustFab refund? No. Would they exchange? No. Because the shoes were both a size 7, they can't possibly be different sizes. So what a waste of £35 (even if they did exchange, why would I want another pair of shoes from here? You might end up with two different sizes again)!

    Anyway, I got over the shoes incident and just promised myself I wouldn't buy anything ever again. Then £35 was taken from my bank account. I was confused, I hadn't bought anything at all! So I checked my account... aah yes the VIP member club which is awful. I didn't want to be a part of this club because I never wanted to buy from them again, so I phoned, no answer (I thought they were just busy, later on I realised this wasn't surprising) so I used their email service and received the reply "No, sorry you have to phone or send in written confirmation of cancellation to such and such address." Me: "is an email not written confirmation? Surely you could print my email and then I wouldn't have to send a letter?" Them: "no, just phone, we will help." WELL that was a LIE! I phoned again and again - no answers.

    Then one day I did get through, and the woman said, "oh you want to cancel, you sure?" "Yes I am sure, I want you to stop taking my money every month as I don't want to buy ANYTHING from your site." HER: "well you should think about it for a couple of days," AND THEN SHE HUNG UP BEFORE I COULD SAY NO CANCEL IT NOW!! I know you have the option to "skip each month" but I am a busy person - this is not something I want to have to do every single month for the rest of my life. I know companies are told to make it hard for you to cancel things with them, but really?

    This company is a joke, you can cancel by letter, but not email and you can cancel over the phone but if they don't feel like cancelling your account that day they will hang up on you. I am still having trouble with this company now - I have even spoken to the police because I have asked them to cancel my account and they just won't and they keep stealing money from me. I have advised them of this and they don't care. If I email them now, I don't even get a response, I just get a blank email back- AMAZING CUSTOMER SERVICE RIGHT THERE. PLEASE DON'T EVER USE THIS COMPANY - THEY ARE AWFUL!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Katrina,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Sales & MarketingPrice

    Reviewed June 6, 2015

    I first heard about JustFab on a TV commercial and then one of my friends recommended them when I saw some of her shoes. I liked that all the prices were the same so I ordered from them and it’s been pretty easy to find the style of shoes I was looking for. The random sales throughout the year is my favorite thing about being a member. I bought a pair of wedges on my recent purchase and it has been my favorite purchase from them so far.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Emily,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed June 6, 2015

    When I first looked at JustFab, everything was definitely easy. Moreover, the quality of the boots I got from them was great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    We appreciate your feedback, Taylar! We always strive to provide the best service! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 6, 2015

    I've always loved JustFab. I've been a member for two years now and me and my sister always order from them. I like the quality of their products and I get a lot of discounts. I know that if I have an issue with any of the shoes, I can always call them and they will fix it right away. They have good customer service and we've always had a good experience apart from one time where the shoes I purchased got delayed. But that was just because of my address, but they didn't let me know and they sent it back until the last minute.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashley,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Price

    Reviewed June 5, 2015

    JustFab has cute shoes and the prices were decent. They also helped me out with the type of shoes I would want to purchase and their shoes have good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi India,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Verified purchase

    Reviewed June 5, 2015

    I recently bought a pocketbook from JustFab. I also got my favorite Martin bag from their site. I think they offer good quality items and they're great overall.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Cheri,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Customer ServicePrice

    Reviewed June 5, 2015

    JustFab's products were nice and the shoes were fairly of good price. Been a member for two years now and the VIP section is my favorite thing about it. So far, I've taken advantage of their free merchandise and the $39.95 off my card and I get a pair of shoes offers. I bought a pair of sandals with heels last March and I find that some of their shoes are good while some are running small. In fact, my daughters ordered two pair of shoes and both were too small and because we were past the time of exchange, they had to give the shoes away. Their customer service is great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicole,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 5, 2015

    I saw a pair of shoes that I liked online. The quality is good so I would recommend them!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tiffany,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 4, 2015

    My JustFab experience was good and I would recommend them to others.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Thank you, Hayley! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Verified purchase

    Reviewed June 4, 2015

    JustFab has nice items. I like that they have a variety of things. The quality of their products is good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Olajumoke,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Price

    Reviewed June 4, 2015

    Although they have a great selection of shoes and accessories I cannot give more than 2 stars. I feel with as much money they are making they are not able to provide a size 5 for the consumer in need. While the pricing would be perfect for what I am looking for especially since I go through my shoes rather quickly I am very disappointed that after all this time they still do not carry a size 5.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Monique,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Price

    Reviewed June 4, 2015

    When I first joined JustFab, I did not understand how it worked - how they charge every month whether you buy shoes or not. I was quite angry when I learned about that. But I have calmed since then. They got a lot of shoes to choose from and it's not hard to find many pairs that I like and it is convenient. I also like the fact that there are free returns - that's awesome.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Carol,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Sales & Marketing

    Reviewed June 4, 2015

    I love shopping and the clothes I saw in JustFab were so cute. It is easy to look for items since they had everything categorized. They have a big variety of clothes and I really like that. I've been a member for 3 months now and I like the sales and discounts that comes with it. In fact, I got 75% off everything I bought when I first signed up. I like the quality of the products.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Symone,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed June 4, 2015

    Good experience shopping with JustFab. It was easy to find the style of shoes I was looking for. I liked what I'd seen so I chose to purchase from them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Keiondra,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Reviewed June 3, 2015

    This is the worst experience ever... First time online buyer and they come up with hidden fees. I've been charged $39.99 every month for 13 months. Someone needs to stop this THIEVES and I only bought one stupid pair of shoes, that by the way I haven't even wore them... WORST EXPERIENCE EVER.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lorena,

    We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Factual basis uncertain
    Verified purchase

    Reviewed June 3, 2015

    It's very easy to find the styles that I like in the JustFab website. I purchased my latest pair this month and so far the items that I got have very good quality. I'm very happy with my experience and already recommended to my friends my shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Janeth,

    We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Verified purchase
    PriceStaff

    Reviewed June 3, 2015

    JustFab had really nice shoes for a little price. However sometimes they didn't have any sizes or it’s sold out. Also I had to return a pair of boots because the zipper had broken, and then I got back another pair of boots and the zipper was broken again. That was a little upsetting but other than that, they're really good. The quality is not bad. And I really like the easy shopping, easy shipping, and the low prices. I last bought a blue and white purse.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kayla,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase
    Customer Service

    Reviewed June 3, 2015

    Yesterday I signed up for JustFab as I couldn't purchase without signing up. I was told to get 75% discount on my first shop. I was over the moon. Later I found out I had been signed up to be a VIP member. I did my research and found out I would be charged 35 every month if I don't skip it. I only want one pair of shoes - I do not want to order every month. I work flexible hours and won't always remember!!! I think this is unfair. I've tried to email them several times to be ignored and I've tried ringing customer services but my network won't allow me to ring the company. Someone help? I do not want to be part of this!!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashleigh,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceStaff

    Reviewed June 3, 2015

    Everything's good. Even when I’ve had to deal with customer service. They've taken care of any problems that I’ve had. I placed an order one time and it was the wrong shoe size. I called JustFab immediately, they just let me know about the return policy but it all went fine. Since becoming a member 5 years ago, I haven’t had no problem with any of the shoes I got from them. They're pretty good quality shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tammy,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed June 2, 2015

    Two months ago I bought some sandals and boots that were on sale. The sandals were poor quality so I didn't like them but I love the boots so much I decided to buy another pair of them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nicole,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Staff

    Reviewed June 2, 2015

    I purchase from JustFab because of their prices. It's been a year now since I've been a member and I particularly like their exclusive offers and the handpicking they do. I bought a pair of heels and wedges just two months ago. The latter fit nicely but the strap around my ankle is too loose so I can't wear them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kalyn,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed June 2, 2015

    I saw that JustFab had a special promo going on that gives 50% off on first buy so I went ahead and bought shoes - it's my favorite purchase so far. Just last month I bought a dress from them and I like it. Now, it's going to be my third month being their member. I really like that I could just buy my shoes online and I don't have to get out of my house. I'd definitely recommend JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Mayra,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Customer ServicePrice

    Reviewed June 2, 2015

    My only issue with JustFab was something about credit. I have two cards registered with them. I wanted to switch which credit credit card for them to charge but they wouldn't let me. I had to call their Customer Service to be able to do this. Nevertheless, the clothes and everything else are very beautiful.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Josefina,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent customer service, so a member of our customer service team will be contacting you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed June 1, 2015

    I like the clothing from JustFab. I do a lot of online shopping and decided to buy a shirt and a pair of shorts from them. They have good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kahley,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase
    Price

    Reviewed June 1, 2015

    Found shoes that I really like from JustFab and decided to purchase from them. I do think that some of the items are a little bit overpriced but quality is good. My last purchase was a wedge.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jolisha,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase

    Reviewed June 1, 2015

    Been a member of JustFab for about 3 months, which I heard about through a friend. She had some shoes on and I asked her where she got them from and she told me the website. Finding the style I was looking for was pretty easy. Plus quality is very good, I like it. Mostly all of my purchases is my favorite and it saves on the car. Stay on a website and just click on any to pick out shoes for you that will match your style.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kelly,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed June 1, 2015

    I took a chance when I purchased from JustFab after hearing about them on TV. I've been a member for 4 years already and finding the style I am looking for was easy. However, I find that some of the shoes are a little hard on the inside. Nevertheless, I've been very satisfied with all of my purchases from JustFab and in fact, the last purchase I did was for a pair of boots at the beginning of winter.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Faye,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    PriceEase of Use

    Reviewed May 31, 2015

    JustFab offers affordable products. I bought from them because mostly the set price is at 39.95. They are also easy to use and no surprises. I've been with them for a couple of years. The last purchase I had was a short dress. It was great and I like it. But my favorite purchase was my wedding shoes. I also like that they have the option to skip the month sometimes. That's something new on there. So, it's nice to go in there and look at all the shoes for the same price.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ana,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed May 31, 2015

    JustFab's great! It was through my sister that I got to know about them, and then I saw in their website these heels that I like but couldn't find. Now I am a member for over two years. I have tried the Memorial 50% off. Quality is good that's why I purchase. I just bought a dress and boots a couple of days ago.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Mabellini,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed May 31, 2015

    JustFab has cute stuff. It's very easy to find things that I like but sometimes they don't have my size. So far I've only ordered one time and it has good quality. A good shopping experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Angelica,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase
    Process

    Reviewed May 31, 2015

    Their membership program was pretty cool. I could use my credit to actually buy shoes or just skip a month. I haven't purchased much but I recently got heels and sandals last April, and the latest pair I got would be my favorite. I like them. Really good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Thank you, Jelisha! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Verified purchase
    Price

    Reviewed May 31, 2015

    I heard about JustFab from my daughter. I like their quality, it's pretty good shoes for the price. It's only one collect price, I don't have to pay for anything else, like taxes. I would wish shipping would be faster though. You have to order in advance if you want to use the shoes at a certain date. I would prefer JustFab to have sort of a VIP option where you don't have to wait long for your shoes, like maybe three days. I also don't like it when they give you store credit instead of giving your money back. What if I don't intend to buy from them in weeks, or need the money for something else? Other than those, I have no complaints.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Cynthia,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Staff

    Reviewed May 31, 2015

    My friend had ordered something from JustFab before she told me to kind of check out the website and to look into it and I did. And I've been ordering from JustFab ever since. The credits that you get when you're a member are really good. I also love to get their personal shopper or a personal style person. It's like they already pulled some things that they just based on your style that's right. I like to always log in and be able to see some of the style selections. It makes browsing through all the selections a whole lot easier. I just made my last purchase three months ago and bought five pairs of shoes and a purse. I like the style and the quality of the items that I purchased. I even like sometimes that they have those special glam or couture, where it's like a special kind of shoe line that comes out. It's been great so far and I definitely recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Onyachi,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed May 30, 2015

    I've been a JustFab member for about a year now and I love all the new styles of shoes that come out. It's very easy to find those that I'm looking for. I actually made my first purchase from them when I saw how their shoes were and the positive reviews as to their shipping time. My last purchase was two months ago. I got two pairs of shoes that were sandals which I think have good quality. It's been a great experience!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tammy,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Customer Service

    Reviewed May 30, 2015

    JustFab has been pretty good. I like that they sent me the boutiques and stuff. Sometimes, I wish I could search things other than what I filled out on my quiz, to change it up a little bit. Lately, I've been forgetting about the skip-this-month thing so I've had to buy things when I didn't really necessarily want to. I've actually been meaning to call and cancel but I just haven't done it. Overall though, it had been a good experience. I have gotten compliments on all the products that I have received and I like them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jessica,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase

    Reviewed May 30, 2015

    I purchased from JustFab because of the prices. My favorite things about being a member are the boutique and special offers. And I like that there's a big selection. I bought some new boots last January and everything I've purchased from them is really nice.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kristen,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Staff

    Reviewed May 30, 2015

    I liked JustFab's shoes that were on the commercial so that made me want to try them. I have been a member for four months and so far their shoes are super nice and inexpensive which is what really drew me to them. I made my last purchase when they had the spring shoe sale on. It was a buy 1, get 1 promo so I ordered two. The quality of everything I've purchased are good that's why I like them a lot. My favorite purchase so far are both the wedge shoes that I got and I'm really happy with both of them that's why I've been telling everybody about JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Courtney,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed May 30, 2015

    I've been a member with Justfab for a couple of months and I purchased from them just to try it out. It was okay, I just don't know what to find. There had been times that I do find something but it's not often. Overall, I'm satisfied with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Nadege,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase
    Staff

    Reviewed May 30, 2015

    I heard about JustFab from my niece and I liked the shoes at one time but I stopped being a member. I'm not shopping there because they don't have shoes for my style. It's more for young people who likes inexpensive stuff. I purchased something but I had to send it back because it didn't fit. Their service was great and I would say to a young person to go for it but to an older person I'd say "no way, don't even go near that." It's definitely age-defining.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Trish,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Staff

    Reviewed May 30, 2015

    I chose to purchase from JustFab because of their prices. I first heard about them through a friend. I've been a member for a couple of years and it's nice that I can pick and choose whenever I want to get stuff. But I've always skipped if I wanted. The last item I bought was sandals, and it is my favorite purchase so far. The quality of the items I've purchased was good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Adeeah,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    PriceOnline & App

    Reviewed May 30, 2015

    I love the whole thing with JustFab. They give you extra half off for the first time you buy, which is really good deal but after that, it’s not. The quality is definitely not the best, but it doesn't feel super cheap or like I'm getting ripped off. The only thing that I ever had an issue is the color of the bag that was on the website is not the color of the bag that was sent to me. I wanted to see if I can exchange it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Marlene,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed May 29, 2015

    I like shoes from JustFab but I'm a little bit picky so it was a bit hard to find the style that I want. As a member I get offers but I really don't look into them that much so I haven't taken advantage of them. Right now, I just want to get out of the VIP.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Jessica,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    Verified purchase
    Price

    Reviewed May 29, 2015

    JustFab has awesome style in shoes. Their quality could be a little better, but it's pretty good for the price. However I need to cancel because they don't have my size so I don't like the fact that my size is not available so there's a lot of shoes that I can't get.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Arayna,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed May 29, 2015

    JustFab is amazing! Finding the style of shoes I wanted was pretty easy. Last month I purchased two pairs of shoes, and they're are good. I like it a lot. But my favorite would be the pumps.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Daisy,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase
    Staff

    Reviewed May 29, 2015

    I purchase from JustFab because of their prices and availability. I didn't even know I was a member until one day they were taking money on my account. But it was cool so I didn't cancel it. I just put some stuff in the cart to purchase and when I first ordered the shoes, it was too big. I did take them away but right now I got the right size down so I like it. They have pretty good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashley,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed May 29, 2015

    JustFab has a lot of selection which made it easy to find what I was looking for. I've been a member for half a year and every month, they have new arrivals. In fact, the last purchase I made was just last month and the quality is good. I am happy with JustFab!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lily,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Price

    Reviewed May 29, 2015

    I wore a pair of JustFab shoes yesterday and everybody complimented me. It's wonderful. I love their special offers and their prices are great. I can also say the quality of their products is fine. They could be much better but still, I love them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Magdalene,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed May 29, 2015

    I heard about JustFab through my friend who told me about its good deals. I gave it a try and I liked it. It was easy to find the style of shoes I was looking for. My favorite purchase was the one I made last February, a pair of black boots. I've been looking for these boots for a long time, and I found them on JustFab's website. Aside from having good styles, their shoes are also of good quality at reasonable prices.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Shacara,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed May 28, 2015

    It's really easy to find the kind and size of shoes I'm looking for at JustFab. I actually purchase new sandals from them two weeks ago and the material is really good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lesly,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase
    Price

    Reviewed May 28, 2015

    My first pair from JustFab was $9! Compared to other online retailers, I like that I don't have to purchase every month, there is no lock in. I bought my most recent pair last month. What I like most are the great styles of its shoes. It is easy to go in and just choose what you want to purchase. I don't have to go in a store. The return process to something different is also easy and doesn't charge any. The shoes are comfortable, and they last. So far, my experience is good, and I love them. I'm recommending JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Julia,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Staff

    Reviewed May 28, 2015

    I like how the JustFab products look and the people I am buying for liked them as well. They are pretty good shoes. They also have special offers for members.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Great feedback, William! We sincerely appreciate it and we’re always happy to hear that our customers are happy!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 28, 2015

    I've been a member of JustFab for about three years now and my favorite part is when they send me free shoes every now and then. I love the quality of shoes I purchase from them and their customer service is always great. I like this site better.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Mary,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase

    Reviewed May 28, 2015

    I'm very satisfied and I love my JustFab experience. I've actually built up a lot of credits since I've been so busy. My only complaint would be that I don't ever remember to say no to my charges. Otherwise, I'm always happy with the product and the service.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kelly,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase
    Punctuality & Speed

    Reviewed May 28, 2015

    I've been a member of JustFab for a year and I remember ordering some shoes around April or May. Other online retailer didn't have my size while this did so I went with them. I can get rewards and discounts just for ordering a lot of stuff and I was able to get another coupon that they sent me. They have fast and free shipping, too. I once ordered some jeans and they were too small, so the next time I ordered a little bit bigger and they were still tight but that's usually my size. So maybe in JustFab jeans I need a bigger size. But other than that, every jewellery, shoe and purse I've gotten is in good quality that's why I recommended them already to a couple of my friends and my mom.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Deja,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase
    Staff

    Reviewed May 28, 2015

    I’ve had a good overall experience with JustFab. I order a ton of shoes from them. I get so many compliments from people when I wear this great pair of knee-high gladiator sandals that I bought from them. They’re awesome.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Vanessa,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy!

    Verified purchase
    Price

    Reviewed May 28, 2015

    I've seen JustFab on a commercial and have been a member for only a month. I liked the styles of the shoes and that they are at a reasonable price. My favorite purchases were the green heels and the wedge with the gold-like heels that I just got two weeks ago. They're of good quality so I'm about to purchase two more shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Latisha,

    We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.

    Verified purchase
    Price

    Reviewed May 27, 2015

    I got JustFab shoes because I liked their price. I didn't use the recommended part in the site, I never set up my own profile. I would go on my own and ignored that part. I last bought a few pairs of boots back in November and it's okay.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Amy,

    I'm glad that you've had a positive experience with JustFab. We will utilize your feedback to further improve the quality of our products and services. If you have other questions or clarifications, please do not hesitate to contact us at your earliest convenience. Again, our apologies for any trouble this has caused.

    Verified purchase

    Reviewed May 27, 2015

    I was a JustFab member for about five months and liked the free shipping. I had seen some shoe designs but not anywhere else for that price range. The quality was good for most of the things and I like the selection of shoes. However, the strap on some of the shoes would just loosen up.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Thank you, Faiza! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

    Verified purchase

    Reviewed May 27, 2015

    I’ve been a member for more than six months and I like that if I want to, I can just skip a month. I also like the VIP perk especially when I was signing up. I got a couple of pair of shoes for not very much money so I’ve been very pleased with the quality of the stuff that I’ve gotten so far.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tami,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Customer Service

    Reviewed May 27, 2015

    They have good quality shoes, but I think that they should have a little bit more detail to it. There have been times where it'll say they're super comfy and it's not comfy at all, like with the last two heels I bought. The last one I bought was a white heel that had the gold chain on it. On the bottom, it has a single strap that goes straight across but it's really very uncomfortable. So I had to go out and get the heel comfort to put underneath that strap to make it more comfortable for me. Shipping-wise, I give them a decent amount of time. When I ordered multiple shoes, they came decently packed and the boxes were never messed up. Everybody that I know like the heels that I have and they go and make an account with JustFab.

    I had an issue at one point, but it was because I went online and I skipped a month. They took money out so then I called them and they told me that I already used my one-time when I didn't. I eventually got transferred to a guy who told me that they were having internal issues with the computer and internet service. Since I wasn't at fault, he reimbursed me the money. I felt though that everybody who answers the phone should know what they're talking about.

    I had another issue a few months ago. I bought a body chain and it was sent in this little black box just by itself (without my name on it). I thought it was gonna be in a little brown box like when they send the shoes. The mailman just slips anything that fits into my door slot but there are other girls where I live so they didn't know until I got home who the box is for. I felt like the body chain could have got broke the whole way here because it's really fragile. Furthermore since it didn't have my name on it or anything, somebody could have honestly stolen it and I wouldn't have proof cause my name wasn't on that black box.

    I called them to say that this whole thing was not a good idea, especially since it's jewelry, but they just told me that that's how they send it out. I therefore told them I won't buy jewelry from them because I don't feel as though that was protection enough. But other than these, I don't have nothing bad to say 'cause I never had a major problem to make me cancel my account. I've been a member a long time and I never had an issue ever since.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ayana,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Customer Service

    Reviewed May 27, 2015

    They had free shipping so I decided to go for their products. JustFab has a lot of cute things that I don't see in stores so when I do get things from the website, no one has seen them before. My last purchases were for three dresses, three pairs of shoes, and a couple things and jewelry because I was getting it for free for being a long-time member. However, some of the sizes don't actually match up when I bought them and I haven't been able to return them. By the time I got to call them, they said it was too late to return. So I haven't bought anything from JustFab since then.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sashima,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase
    Staff

    Reviewed May 27, 2015

    I've been a JustFab member for two years and my favorite thing about them is their prices. I bought some wedge heels recently which are my favorite purchase thus far. I love the quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Brittany,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase
    Staff

    Reviewed May 27, 2015

    I chose to purchase from JustFab because of the buy 1, get 1 free boots. It was easy to find the style of shoes I'm looking for. I've been a member for a year now and my favorite thing about it is the little boutique that they made for me in the corner on the upper left screen so I can click the stuff that I like. The favorite item I got from them so far was the black boots and my last purchase was a purse a couple of months ago but I returned it. The quality was up to standard, but the color wasn't what I thought it was going to be.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kimberly,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase
    Staff

    Reviewed May 26, 2015

    I recently just became their member and I enjoyed the two for $40 deal that they had. I just bought a dress and sandals from them - I love the sandals but the dress wasn't what I expected, but it was okay. I'd still recommend them, they're good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sasha-Gaye,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase

    Reviewed May 26, 2015

    It was easy to find the shoes I like. In a month-long membership so far, my favorite purchase were the brown wedges. I haven't had the chance to enjoy their special offers though.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Christina,

    It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!

    Verified purchase
    Customer Service

    Reviewed May 26, 2015

    I have been a member going on six months in JustFab. I get a lot of emails, like the different deals that they all have. It was pretty easy to find the style I was looking for. The last thing I ordered were two pairs of heels. I was satisfied with their quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Porsche,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Price

    Reviewed May 26, 2015

    They have good quality shoes and I didn't have to wait long to receive my orders. I got a pair of tennis shoes and some white stilettos. And I get excellent quality looks from them for cheaper price. However, some of the shoes I ordered is not the correct size. They're sending me the size that I ordered but it is not accurate to what I actually wear. Other than that I enjoy it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Yolunda,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed May 26, 2015

    My daughter saw a pair of shoes, a type of sandal, in JustFab that interested her and asked me if we could get them. I have heard zero complaints from her since we got it, so I think it's a good buy. When I set up the account, I didn't quite realize it was like a recurring thing. In fact, I have a balance with them now. But I have nothing bad to say about them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Al,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase

    Reviewed May 26, 2015

    My experience with JustFab wasn't a good one. I have ordered some shoes which I liked at that time. But I didn't know that they were taking money out of my account for about a good eight months after I ordered them. They did give me the money back, I have the shoes and everything is fine. I'm not a member anymore and would not recommend JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Deloris,

    We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Verified purchase

    Reviewed May 26, 2015

    JustFab has been good. I forget sometimes to delay my order before the fees. But overall I like it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    We appreciate your feedback, Bess! We always strive to provide the best service!

    Verified purchase
    Staff

    Reviewed May 26, 2015

    My experience with JustFab has been great. The quality of their products is good. I'd recommend them to friends!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Janell,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!

    Verified purchase

    Reviewed May 25, 2015

    I love JustFab's shoes and finding my preferred style in their site is about as easy as it gets. The styles they have are just so much different from anything that I can find in a small town. I've been their member for at least four years. I love all purchases from them but their wedges are definitely my favorite because they're different. In fact, last week, I just bought some wedges from them and I love it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kari,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Customer ServiceOnline & App

    Reviewed May 25, 2015

    My first purchase from JustFab was a really good deal so I decided to be a member. It's been four months now, I've only really done that one purchase, and I actually tried to cancel my membership but do not know how to. I called the number that it says on the website and it just takes me to like like a different survey and then it hangs up on me, it wouldn't let me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ashley,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase
    Price

    Reviewed May 25, 2015

    I felt that JustFab commercial was huge so I went online, looked at all their shoes, and I thought they were great. I thought they were really cute, but when I got them they looked kinda cheap. So I was a little disappointed but I kept the shoes nevertheless. I then got another charge I think not even a month later which I didn't know what for. Turns out it's because I apparently agreed to let them debit my account every month. I didn't see that. It probably needs to be a little more apparent so that you'll see if you need to check yes or no about directing the account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Crystal,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Factual basis uncertain
    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPrice

    Reviewed May 25, 2015

    Although the prices seem great, its all a huge scam. They force you to enroll in the VIP membership with each purchase, which is a monthly fee (credited to your account) of $40/month. I had been searching for a new purse FOREVER and I thought I finally found one on the site, so I was very excited after months of my ripped up old bag (I'm really picky about purses). I saw that it made me accept the terms of the VIP membership, and I read through and saw that members were charged. It said you could cancel at any time, or skip the months, so I decided I would just cancel right after, since I had no choice if I wanted to order this one time thing.

    However customer service was such a hassle; they kept pushing things on me, and trying to continue my membership. I THINK I cancelled all $40 credits, but Im not 100%, since you cant check your status and customer service was completely confusing (although I did ask if I would be charged now or in the future, and he said no). I would not trust this website, and I definitely would never order from it again.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer Service

    Reviewed May 25, 2015

    I asked a girl about her shoes and she told me about JustFab. I purchased from them because I love the shoes, the dresses, and everything about it. It's very easy to find the style of shoes that I'm looking for so I chose JustFab over a different online site. When I had the wrong size with JustFab, they got my order replaced immediately, and everything was done within a couple of days and it was already back-shipped. So, I like the way they do their customer service over any other places. It's been a while that I've been a member with JustFab. I like the apps and the VNA.

    What I do hate and the worst part about the whole thing is those stupid magazines. I have called up several times, wrote them letters, and asked them to cancel the magazine subscription, and they just started sending them to me again. I can't stand that because if anyone ever goes into my account to take money out, I will cut JustFab off because I never asked for the magazines. We don't read in here so, we've got the magazines but they're never even taken out of the plastic. They're just thrown away in the garbage. That's the most infuriating thing about it. Apart from this, I would definitely recommend them still. I have to give them the credit because my overall experience is awesome. Because if it wasn't, I would have cancelled a long time ago.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Laura,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!

    Verified purchase

    Reviewed May 25, 2015

    I like the shoes from JustFab a lot and I get really good deals. They have points where you can get watches or nail polish every time you purchase an item. When you first sign up for it you can get two pairs of shoes for 39.95. I purchased wedges and I got a watch. I like the quality as they look really good. They fit, are of normal size and true to size. I've never had a problem with JustFab. It doesn't take long to get your stuff and they're dependable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kelsey,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Price

    Reviewed May 25, 2015

    JustFab has cheap shoes and I like it that I can return the shoes easily. Their products are pretty good for the price. A couple of months ago I bought some boots, but my favorite is a pair of wedge-soled shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Laura,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed May 25, 2015

    What I like about being a member of JustFab is the free shipping. I'm qualified for some discounts too. I recently purchased a pair of shoes and they have good quality and I like them. My experience was great and I would definitely buy more from them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi David,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.

    Verified purchase

    Reviewed May 24, 2015

    I'm not very picky, but JustFab has a lot of shoes that I like. The size I pick usually fits my feet so it's easy for me to keep ordering from the website. I love how it feels, and how the shoe looked, and it just kept wanting me to order more. The quality of their items are good. I'm also in love with the purse that I bought before but I'm just fan of the shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Chelsey,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase

    Reviewed May 24, 2015

    What I like about being a member at JustFab is its convenience. I bought two pairs of shoes from them. One was fine, and the other one wouldn't fit around my calf - and I’m not like obese; I'm just a regular-size person. It was made a lot smaller. But overall, it was pretty good and I definitely would tell somebody about it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi London,

    Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 24, 2015

    I ordered my product about 3 weeks ago. Still have not received it. Shipping said about 7 days. The status says delivered. I emailed them 2 weeks after I ordered it. They still have not gotten back to me. I emailed them again a few days ago. Still no response. They say response time is 1 business day. I emailed them again just now. Hopefully they get back to me. I've been a good customer for over a year. Now they are here ignoring me when I am having issues with my order. They will no longer be getting any orders from me. This is just very ridiculous.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Katie,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 24, 2015

    I've seen some shoes that I liked in JustFab and they were on a discount. They have so many good quality shoes to choose from. And being a member, it's good that when I had to call and talk to them, they already know that it was me calling. And I get my shoes pretty quickly.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Tia,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.

    Verified purchase
    Punctuality & Speed

    Reviewed May 24, 2015

    I'm more of an online than a store shopper. So when JustFab was running a promo, I bought from them. I didn't really have an issue finding shoes to my liking on their site, it's fairly easy. It's the convenience of JustFab and the availability of styles and sizes that keeps me shopping there. I've been a member for two years and I like that I'm able to skip months in the subscription if I don't see anything I like and there's are also promos that catches my eye and gets me to come back in and spend some money. The last purchase I made was a pocketbook a couple of weeks ago. I have purchased pocketbooks from there and shoes and many others, and the quality is always up so far, never really had an issue with it. They always provide great, fast service as well. I think I can count on one hand any time I've ever had an issue. Overall, my experience has been incredible.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Bernice,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Verified purchase
    Price

    Reviewed May 24, 2015

    A friend told me about JustFab. They have a good price and it's easy to buy from them. Also, I liked that I have the choice to skip or purchase in a month. In addition, I liked the styles of their shoes especially some of the boots that I bought.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Thank you, Michelle! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!

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    JustFab Company Information

    Company Name:
    JustFab.com
    Company Type:
    Private
    Website:
    www.justfab.com