
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed Oct. 13, 2016
I ordered a pair of $15 boots, which by the way, I didn't care for. I was charged another $40 and was told that you are automatically signed up as a member when you place an order. I asked to be removed and it was a problem. I then continued to ask for a manager because they said that my account would still be active and possibly be charged. I asked and finally got the account closed. I do not recommend to anyone. The boots are not worth even $15, let alone $75.
Hello Linda,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Reviewed Oct. 13, 2016
I just love how amazing is the website selection. Love the clothes, the accessories are to die for...and the shoes...OMG!!! The shoes. It's the only place where I feel that I can buy with my eyes close. LOVE IT!!!
Hello Karin,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Oct. 13, 2016
I've been a member of JustFab for three months. I bought from them because of their price. I like JustFab and they have really good quality shoes. In fact, I just got my other new pair and I loved them.
Hello Fernanda,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Oct. 12, 2016
I was very interested in JustFab until it became hard to find the shoes I wanted in my size. That's when I began to skip months. With so much going on, I forgot to skip a month on my accounts and saw that I was charged per account. I called the customer service number and explained my situation but clearly no one cared. I understand they send out reminders but the representative could've been more understanding. JustFab was great when it started but now I am very disgusted with this company!
Hello Candace,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Oct. 12, 2016
I liked my sister's outfits or shoes from JustFab. I signed up with them and I like the convenience of being a member. I also like the points, the free jewelry, and the free little treats that I get. The quality of my purchases is good and I just got shoes from them last week.
Hello Sherika,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Oct. 11, 2016
JustFab seemed like a really good deal and I got a first time buyer promotion. I bought a pair of boots and they're great. However, I don’t like how the pages refresh and I have to keep scrolling past what I’ve already seen.
Hello Cindy,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need any assistance, please do not hesitate to reach out to our member service team available 24/7.
JustFab Member Services
Reviewed Oct. 10, 2016
I canceled my membership four months ago, I spoke to a representative on the phone as suggested. They tried to get me to stay a member but I respectfully declined the offer. The lady to me everything was good to go and assured me that my membership was canceled. A few days ago I checked my bank statements and they have been charging me this whole time. I am very dissatisfied.
Hello Kiara,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Oct. 10, 2016
I like the products that I was seeing at JustFab. They looked like they had good quality. I like the fact that you can get multiple shoes and they actually frequently have sales. So I felt it's a good thing to try. It's very easy to find an item. But if you see something that catches your eye, you should purchase it immediately because it will sell out. The accessories might not be a lot in quantity because I've never had an issue with shoes, but only with accessories. They don't stock quite as many of the accessories.
I like the different promotions that JustFab offers. I dibble dabble in between plus size and regular size. So I like the fact that they have revamped their plus size line with more fashionable things. I would get a lot of compliments on anything I've purchased. I've never had any issue with quality. I used to work for mostly retail, and for the amount that I am paying, the product lasts and the quality is good. I've recommended JustFab to a lot of my coworkers.
Hello Fatima,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Oct. 10, 2016
I've been a JustFab member for more than eight months. The quality of the boots I bought was great. However, the selections from their style experts never come in my size. Then when I finally try to get them, they're out. But, everything has been simple and easy with them.
Hello Angie,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Oct. 9, 2016
JustFab sends me emails and it seemed like pretty good deals and very pretty shoes, so I went and browsed the site and I found these gorgeous shoes and it was really cheap - $39.99 wasn’t bad. I signed up when I saw Kimora Lee Simmons talking about it. However, I never really took advantage of it. It was just recently I wanted to get a jump on the fall for my shoes, and I decided to give it a try. I ordered from this other website and the shoes were cheaper and they looked good but when I got them, they weren’t comfortable at all. I ordered from JustFab and it was well worth it. The shoes are very comfortable and very stylish. They’re very good quality shoes. They don’t look like someone just glued them together, which I absolutely hate. They look like they cost more than they do.
But the last time I ordered, there was a back order on the shoes that I wanted, but no one gave me a heads up about it. I was really sitting and waiting for those shoes and they just weren’t showing up. But other than that, I was impressed with JustFab and I will definitely be purchasing again.
Hello Tamara,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need any assistance, please do not hesitate to reach out to our member service team available 24/7.
JustFab Member Services
Reviewed Oct. 8, 2016
JustFab has a variety of styles to choose from and their items are of good quality. I've been a member for three years, and my favorite aspect besides getting my items shipped really fast, is the easy return if I end up not liking it or if it does not fit. Initially, when I signed up, I thought that they had a lot of items that I can wear. However, I haven't really been shopping as much as I thought I would because most of their shoes are very high heels. I can't seem to find heels that are within my comfortability range.
Hello Adedamola,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! We always welcome the opportunity to improve our products and service. If you ever need any further assistance, please do not hesitate to reach out to our member service team available 24/7.
JustFab Member Services
Reviewed Oct. 7, 2016
I liked my experience with JustFab and I've been a member for about three months. I got some boots from them and the quality is good. They’re comfortable and I like the style. In fact, their selections are stuff that I would like.
Hello Alexis,
Thanks for sharing your amazing feedback! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Oct. 7, 2016
JustFab had that $10 for a pair of shoes deal that was going on then so I purchased from them. The selection process was very easy. I've been a member for two months now although I haven't used it much. The shoes were the only thing that I've purchased so far but they're great and I love them.
Hello Carina,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Oct. 6, 2016
I bought a few pairs of boots for the winter and with the discounts it was a steal! The boots are decent quality, not worth the original $39.95 a pair though. I looked at the clothes and loved some of the unique items and planned on putting in another order, but I have some work requirements that mean I will need to be in my uniform for a while and not get to wear regular clothes so I held off for a bit.
Put my order in on September 21 and was charged the $39.95 for my VIP membership (today) October 6th already! I had no idea this was going to happen, and it didn't even wait a month to charge me! I am usually thorough about reading contract type items and didn't see anything eluding to this surprise charge. After my work schedule clears up I would have spent more than the $40 a month on this website since most of my shopping is done online.
They lost my patronage because of this, I found it to be very underhanded. I spoke with a woman this morning (Jean) regarding my work situation and how this would not benefit me currently, she said she cancelled my membership and will refund me my $39.95. This had better happen because I am already very angry about the situation.
Hello Miranda,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Oct. 6, 2016
I’ve done shopping for shoes and other stuff at JustFab and I like the quality of the shoes. I cancelled my membership a few years ago when I stopped working but I decided to reenter because I wanted to get a pair of shoes from them. And then I started seeing that there were more nice shoes. I have two pairs of heels from them and they're pretty good.
Hello Briana,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
JustFab Member Services
Reviewed Oct. 5, 2016
I've received some vouchers in the mail with a coupon code for the sales too. Overall, it's a pleasant experience, and I would absolutely recommend them.
Hello Clara,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
JustFab Member Services
Reviewed Oct. 4, 2016
I wanted new boots so I got a pair from JustFab for $12 and about 2 weeks ago, I bought a purse. The quality of the items I have bought is very good but the purse rubs on my blue jeans and it turns bluish so I have to rub it off. That's okay though. I like JustFab. It's good to have.
Hello Samantha,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
JustFab Member Services
Reviewed Oct. 2, 2016
I recently joined JustFab (June 2016) and when signing up with the company you receive a membership VIP special which is 2 pairs of boots/shoes for $39.99. I specifically signed up to receive this deal and was pleasantly surprised that when I continued to shop I needed up loving multiple items (all fall boots) and ordered 5 pairs at an awesome price for under $100. I was so excited and couldn't wait to receive my boots just in time for fall. I received the boots and they were very nice quality but unfortunately they all were .5 size too small. I ordered 8.5 and they all came in an 8. I was obviously disappointed because I knew I'd have to return and exchange them and that would take time and I wanted the boots for a family photo shoot.
JustFab offers 3 options: either exchange the items for a different product or different size, return the items for a refund (but there is a restocking fee pf $5.95 per pair of boots), or return them for a store credit which can be used towards a future purchase. I wanted to exchange the boots for half a size up but I wanted the exact pairs that I had, so I logged on their website and tried several times to do an exchange and the website kept having errors and it would not allow me to do that. I contacted customer service and they said the easiest thing for me to do would to be return them for store credit and then I can turn around and purchase the correct boots with the store credit that I would receive. Trusting the representative that I spoke with that is what I ended up doing.
I returned the boots and it was over a month that I still had not received credit to my account. This had me concerned because I was worried that maybe the boots had gotten lost in the mail. I contacted their customer service again in which the representative told me that it could take up to three weeks for them to receive the items and credit them to my account. I informed the representative it had been over a month. She then seemed concerned herself and placed me on hold.
When she returned back to the phone she advised me that it did show I had two credits on my account totaling $79.98 and then a balance of $11.24. I was not sure what the two separate credits were four and the representative was not able to explain to me why there were two different credits. She told me that I could use the member credits towards the purchase of a new item and I try to explain to her the process in which I had gone through to do an exchange for the exact same boots that I had only in a larger size. She did not understand what I was trying to explain and she informed me over and over that I would need to wait for a promotion in my area in order to get the same deal that I had before.
After trying to explain several times that I wanted the same exact boots totaling five pairs that I had originally ordered she still did not understand so I asked to speak with a manager. She told me there was not a manager available and that I would need to call back at a different time. I have yet been able to speak with any supervisor concerning my issue. When I try to purchase the same boots that I originally ordered it only allows me to purchase two pairs for the amount of credit that I have when I originally had five pairs. I do not believe that it is fair that because they had issues with their website and I was not able to do an even exchange that I can only get two pairs instead of the five that I ordered. I am extremely disappointed and I will continue to contact the company until the issue is resolved.
Hello Mandy,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Oct. 1, 2016
It's easy to find the styles that I'm searching for at JustFab. I've been a member for a couple of months now and I got $80 special offer but then I'm gonna cancel them since I don't need that much stuff. I bought a pair of leather boots two weeks ago and the quality is good, I love it. I’ve already recommended them to friends.
Hello Wendy,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! Your feedback is important and would like to assist you. A member of member services will be in touch within 48 hours.
JustFab Member Services
Reviewed Sept. 30, 2016
I cancelled this acct in march 2016 & they were "Suppose" to refund me... Since then they have Taken 3 more charges. I just spent over 20 minutes on telephone trying to get them to understand to refund my money.
Hello Diane,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
JustFab Member Services
Reviewed Sept. 29, 2016
I saw a pair of shoes that I wanted from JustFab. It's a pair of black booties which I purchased a month ago. They're awesome and I got a lot of compliments for it. It's very easy to find what I'm looking for, and the selections I was given were great, just what I like.
Hello Stefanie,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!
JustFab Member Services
Reviewed Sept. 29, 2016
It was not difficult to find what I was looking for and I found the specific shoes I wanted from JustFab. I also like the deals they give to their members. My favorite purchase was a pair of clean nude heels which I bought last May for a wedding. The quality of the heels was pretty good. The only issue I have was I didn't know that I would get charged 40 bucks a month. I'm still waiting if I would get my money back for those two months.
Hello Cristal,
Great feedback! We sincerely appreciate it and happy to hear that our members are happy with our products. When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 29, 2016
My friend had a really cute pair of booties. I asked her where she got them so she told me she got it from JustFab. I've been a member for a month and a half, and finding the items that I like is relatively easy however, I received a shipment with two pairs of boots. It was my first shipment, so I got the first pair for $10, which was great. However, I'm 5’1” and so the boots came up to like my knees, so it was really uncomfortable to walk in. I will be returning them and getting a different pair. So now, I made sure to pay attention to the shaft size, which I noticed that some of the boots don’t have that listed which is something I would suggest that they should have. On the other hand, I got another pair of shoes which is pretty good and I'm very happy with it.
Hello Julia,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
JustFab Member Services
Reviewed Sept. 28, 2016
I've been a member of JustFab for a couple of years now since they ran their buy one, get one free promotion that I saw on TV. The selections they provide are great, and I love being able to go on and look any time I want. Also, I don't have to order just to begin another month. A couple of years ago, I bought a pair of red booties, which are my favorite. Then about two weeks ago, I bought some sweater dresses and jackets, and the quality of these items are somewhere in the middle. There are items that I absolutely love and keep, while there are items where sizes are off, or have material that isn't as nice, so I just return them.
Hello Courtney,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Sept. 28, 2016
I got a JustFab gift card so I bought shoes from them. The shoes that I kept were fine. However, I ordered a pair and the color was wrong and then I ordered a blouse and it didn’t fit properly so I had to return those. Also their filters on the website could use some improving. Im going to cancel my membership though I keep forgetting to do that.
Hello Soni,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Sept. 27, 2016
Until today I was a VIP customer for years. Do not buy! Going through their refund/store credit is horrible! Their website say 5-7 business days but that is not true. I was going on almost one month and did not hear back from them until I finally called and asked about my refund status. They charge a $5.95 restocking fee PER PAIR OF SHOES!!! Most of the shoes on their website look great on their website, but when you receive your shoes they look and feel different. They used to be better a few years ago when I first started with them, but lately are horrible. STAY AWAY!
Hello Alina,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 27, 2016
I called in to exchange a sweater I purchased that was too large. I was told I would get a return label in my email, or that it would show up in my JustFab account. I waited for several hours and called back in again to say I had not received it (And yes, I checked my spam folder). I was told they would send one out again. This time I waited for several days (still checking my spam as well) and looking in my order area online for it. I never found it. I was discouraged, and was going to be busy on the road for a while so I never bothered calling back in again. I'll call today and see what happens.
Hello Sandi,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Reviewed Sept. 27, 2016
I wanted to buy some shoes and I saw JustFab online. I made an account, and I've been with them for a year now. I like that it’s convenient. All I have to do is pick the items that I like and go on with my life. Sometimes I can’t make it to the store so this is easy. I bought a number of heels from them, which are very good. I work so much and they tend to last. They’re still in good condition. Also, I like the nice black heels I got from them and it's my favorite purchase so far.
Hello Jennifer,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
JustFab Member Services
Reviewed Sept. 27, 2016
I saw JustFab online and there was a deal that was going on which I really wanted to get, that if one gets an account, there's a $10 for the first pair. It wasn’t difficult at all to find the style that I like. So far, I've made just one purchase which is a pair of boots and I like them a lot.
Hello Katarina,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
JustFab Member Services
Reviewed Sept. 26, 2016
I was excited to get my first order, but soon realized that the clothing sizes are real women sizes not super model sizes. I call them so instead of the larges I originally ordered, I had to exchange them for mediums. Some of my items were no longer available in those sizes so they let me order different items, ;). Great first experience!
Hello Nora-Lyn,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! Do not hesitate to reach out to us if needed!
JustFab Member Services
Reviewed Sept. 26, 2016
I was very excited to try JustFab as they have a lot of people that like it. Let me say that the boots and jewelry I received were absolutely appalling quality. The earrings looked like a plastic terrible joke of a pair of earrings that I wouldn't event accept if they were free. The worst thing is that you have to pay $9 to return items that are so poorly made and terrible, it's a joke! If the customer is this unhappy, JustFab should happily take the items back for free.
The boots were also really a joke, cheap and literally broke when I tried to put it on the first time! I immediately send them back. I had to call customer service to cancel membership and it was not easy at all, and it was really hard to understand the lady on the phone. I would highly recommend you stay away from this company if you want to look good. The items are horrendous! There are so many other better stores to shop at for a good price and a million times better quality.
Hello Beth,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Sept. 26, 2016
It was easy to order at JustFab. Their prices are another reason to shop there. Also, they have plus sizes which they didn't have before which I liked. I'm really happy they did that. It's very easy to find items on their website. As a member, I have enjoyed several special offers and also the amount of choices I have. I like the style expert's selections. Most of the time I look at those though I go ahead and get myself throughout the sales, too. My last purchase was a dress and I love it. Their items have great quality and I've told people about JustFab.
Hello Alauna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Sept. 26, 2016
I love boots and booties, and I saw some that I liked from JustFab so I purchased them. I've been a JustFab member for a month now. I like the selections given by the style expert and I'm cool with it. I only made two purchases and I like them both. My last purchase was at the beginning of the month, and I bought some more booties. I've worn them around the house and I really like them.
Hello ShaVae,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
JustFab Member Services
Reviewed Sept. 25, 2016
Because of their prices, I became a member of JustFab. A friend of mine also use them. However, I didn't realize that to be a VIP member, there is a monthly fee I need to pay. But finding items I'm looking for in their website is easy. The style expert gave good selections, too. Moreover, the two pairs of shoes I got in June have good quality.
Hello Nancy,
Thank you for your feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products! All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Sept. 25, 2016
I've shopped at JustFab a few times and they’ve all been good experiences. As a member, I like that I can shop pretty good deals sometimes. Also, it's been easy finding what I was looking for. I like all of my purchases from JustFab. Just a couple of months ago, I bought a pair of boots which has a very good quality.
Hello Michelle,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
JustFab Member Services
Reviewed Sept. 24, 2016
My whole experience with JustFab has been awful. After receiving my shoes none of them were the right size - even after buying them in multiple sizes. I was almost expecting this as I had read many reviews that JustFab is not great with shoes sizing. I put this down to poor quality leather, but nevertheless I just decided to refund them so I could get my money back. This was a difficult process as you can't process a refund online. You also can't send the package via post office. You have to have it collected. Once the parcels had been sent I waited over a month with no contact, even though after contacting Hermes they confirmed that international orders were delivered within 7 working days. I then asked them about where the parcel was and the customer service was very unhelpful and told me they couldn't locate it, even though I know for a fact that Hermes issues tracking numbers for parcels when you send with them.
Then after even more waiting they said that they received a parcel, but that they had not received all items so I was not given a full refund, with absolutely no proof. This is completely untrue as I checked the boxes multiple times as I knew I was sending a lot of items back. I'm still in dispute with them about this but I have never had such a frustrating and long winded return process in my life. The shoes were not good quality and the way they chose to refund you is extremely tedious - the customer service were rarely of much help and I would definitely not recommend this site.
Reviewed Sept. 24, 2016
Not happy. I was not impressed at all with having to wait and ask repeatedly to get a return label so that I could return sandals that did not fit.
Hello Valora,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
JustFab Member Services
Reviewed Sept. 24, 2016
JustFab's prices are good and I find all kind of items that I won’t regularly go looking for that are really cute that makes me want to buy it. I got myself a recurring account where I get charged every month and I can simply go on there and purchase something later with that credit. I also get free samples of stuff sometimes. I bought mostly shoes and purses, and I absolutely love all the shoes. The shoes are like booties which have a little bit of a heel and snake's skin. The sneakers that I bought are like skate shoes with roses on them and they're so comfortable. I’ve liked everything that I bought from JustFab. I also bought a pair of shoes a couple of weeks ago and I’m not sure if they’ve shipped it yet.
Hello April,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Sept. 24, 2016
I'm happy with JustFab. I saw some shoes that I liked so I purchased from them. I usually just pick whatever I'm looking for and the items I bought from them have decent quality.
Hello Dede,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you!
JustFab Member Services
Reviewed Sept. 23, 2016
I was browsing through JustFab before and had seen some boots. Then I started getting boots from there. Ever since I started shopping with them, it has always been good. I go and browse there and see if I find anything that I like. And if I do, I get it. I always seem to be satisfied with their selections. In fact, my last purchase was two weeks ago when I bought some black boots which I should be receiving later this week. They have a lot of different kinds of boots. Especially when those nice furry boots come out, that’s when I'm really buying some of those. Overall, I'm very satisfied.
Hello Gloria,
Thanks for sharing your feedback! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Sept. 23, 2016
I saw a pair of shoes that I liked at JustFab so I bought from them. I've been a member for a few weeks now and it has been moderately easy to find items that I want. I also get some discounts. I bought a pair of boots and they’re good.
Hello Amy.
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Sept. 22, 2016
I purchased a pair of boots and a couple of women's clothes. The fitting was good and the shoes were comfortable. The selection was also a good part of the website. Starting with JustFab was a good experience. After that, every month they used to take money from my account which was insane. And every month I had to give them a call to ask them to refund my money. They should let the customers know beforehand if they want to get the VIP thing, and they cannot automatically deduct the money.
Hello Starlite,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 22, 2016
It's been great, so far, with JustFab. I've been a member for about three months. I liked some of their shoes. They're really special when it comes to clothes and shoes. It was easy to find the item or style that I was looking for. I just went through the whole selection and checked what I liked. I am also receiving a lot of emails for special offers. The only thing that I don't like about being a member is that I have to skip a month so I don't get charged $35. But I could always check and make purchases whenever I want to. I usually just go on the page and check what they have. My last purchase was a month ago. I bought only one pair of shoes. The items that I have received have been good so far, so I have no complaints. I liked everything that I bought. It has actually been pretty good with JustFab.
Hello Rudy,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our stylish products . Hope you have a Fabulous day! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need any assistance, please do not hesitate to reach out to us directly!
JustFab Member Services
Reviewed Sept. 21, 2016
I never thought I could pull off these cute, very hip boots, but I really love them! The olive green color can be worn with anything in my closet and the flat heels are perfect for me, especially since I just had knee surgery! Great purchase!
Hello June,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!
JustFab Member Services
Reviewed Sept. 21, 2016
JustFab's selections were good. It was easy to find the style that I was looking for. My last purchase has been a couple of months ago wherein I got some boots and some jeans. They’re good quality. However, I have cancelled my membership just because I wasn’t using it, but I'd been a member for a few months.
Hello Melissa,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Sept. 21, 2016
I was going through JustFab and saw some stuff that I like. It has the option where you could program the size and it will give you the items that had your size whenever you go searching. I purchased a pair of shoes and top from them. I love my shoes and my top is okay. I'm very moody when it comes to my passion, so I don't totally stick with the style expert's selections. I just go on flip flop and sometimes I walk with trendy stuff.
Hello Jacqueline,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact our member service team!
JustFab Member Services
Reviewed Sept. 20, 2016
I couldn't be more happier with the two pairs of booties I have received and for an amazing deal! Every time I wear them I get compliments! I am for sure always going to recommend this site!
Hello Alisha,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!
JustFab Member Services
Reviewed Sept. 20, 2016
I received a response from Customer Service after I posted an unfavorable review. They DID make a point of reaching out to me right away and offered to make things right by refunding the value of the 4 credits to my credit card. I was very hopeful they were going to do what they said. Unfortunately, that was January 2016. It's now September and this hasn't been addressed.
Hello Nikki,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Updated review: Oct. 18, 2016
Resolved.
Original Review: Sept. 20, 2016
Not happy, shoes are okay. Was told I was shopping on the Canadian site with Canadian currency, still had currency exchange when I got my bill. I canceled by account, the person I dealt with brushed me off when I said I want to cancel. All she said was, "I understand", canceled it and signed off of the online chat help. I emailed requesting a confirmation of my account being deactivated and I still have yet to receive. Will not be activating or using this site again. I would not recommend to anyone.
Hello Aislin,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Sept. 20, 2016
I've been a JustFab member for about 15 days and it wasn't difficult to find the item or style I'm looking for. I bought a pair of boots on special offer being a new member and got them for $10. I thought they were going to be a little bit better, but they're not bad for the price. The selections given by the style expert were great.
Hello Rosvi,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Sept. 20, 2016
I skipped the month but it apparently didn't go through. I was surprised to see the charge and angry because I couldn't afford it that month. I have wanted to cancel for about a year. There is no web version to cancel you have to call the number provided. When I call the number I have either gotten a vacation offer or a credit card offer but before the offer it says "thank you for calling JustFab." After the offer the line just disconnects.
Hello Jeh,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.
JustFab Member Services
Reviewed Sept. 20, 2016
The quality of the clothes and shoes are very poor. They are by no means even close to being worth the 39.95 they charge per item. In addition, when they have sales that actually make the products closer to how much I would be willing to pay for them, I can't use the credits I have to pay for every month to buy them, so I am forced to pay an outrageous price for low quality items. For example my last pair of boots ripped the first time I put them on! The only reason I haven't cancelled yet is because I keep forgetting to close my account and keep getting charged every month and don't want to lose my credits. Completely a waste of my money.
Hello Sheri,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.
JustFab Member Services
Reviewed Sept. 20, 2016
I've been a JustFab member for about three years now and I'm part of the VIP special. I'm happy that I usually get what I ordered because sometimes I don't get the exact thing when I do order from websites. The selections from their style experts are good, though sometimes I don't go by what they chose. I have no issues in finding the items that I'm looking for. I purchased a shoe and some jewelry last month. Some type of jewelry tends to change, but, so far, JustFab's jewelry are fine. I have no issues with them aside from what happened a couple months ago where I made a purchase and they charged my card instead of charge with my credit. Other than that, I really like all of the shoes that I got from them. The quality of the shoes is nice.
Hello Dainna,
Great feedback! We sincerely appreciate it and happy to hear that our members are happy with our products. We truly apologize about your experience a few months ago! If you ever need any assistance, please do not hesitate to reach out to our member service team that is available 24/7.
JustFab Member Services
Updated review: Sept. 27, 2016
It's all good now. When I did get a response it was polite and satisfactory. I'll be ordering more from JustFab for sure. Thank you.
Original Review: Sept. 19, 2016
Returning a pair of boots was easy though the exchange hasn't arrived yet and get no response when asking for a tracking #. The other issue is that I was concerned about possibly mistakenly having two accounts set up. I've received no reply other than an automated one that was no help.
Hello Melody,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Reviewed Sept. 19, 2016
Timing of my purchase and skip a month came same time and I was unable to skip the month. Please send reminder to my e-mail on the skip a month feature. May have been charged for an additional purchase which I don't want to have happen again.
Reviewed Sept. 19, 2016
According to their terms you either skip a month or they take £35 from your account. Having only joined at the beginning of the month and placing an order, which when it arrived was not suitable and returned, I now find that not only have they taken the payment for the returned order but have also taken £35 from my account a few days later!!! I have now cancelled my membership with them and they refuse to return my money!!! So be warned. This is not a company to get involved with!!!
Hello Janet,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 19, 2016
JustFab is amazing. I like their shoes so I purchased from them, and I've been a member for four months now. My last purchase was in August and I got some heels. I love everything about JustFab.
Hello Channing,
Thank you! We love being able to provide a positive experience for members like you. We always strive to provide stylish, affordable items for members like you! We appreciate you taking the time to write a review!
JustFab Member Services
Reviewed Sept. 19, 2016
The first time I got something from JustFab, I was getting Christmas presents and they had deals of two for $39.95. Their shoes are really nice. I used my member credit a month ago where I bought a pair of tan booties. The quality seemed nice. I haven't worn them yet because it's still too hot, but I'm excited for them.
Hello Sierra,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Sept. 19, 2016
My little sister used my phone on a website and when I picked it up, I saw JustFab and that made me wanna shop there. I signed up this year and I like the discount, 50% off, and I want to get offers. It was a bit easy to find the style I'm looking for. I liked the selections given by the style expert and they're a little good. They had a lot of products and they're comfortable and durable. My last purchase was two months ago for some sandals. I have one of my lace flat sandals that's my favorite purchase. Furthermore I like their customer service. Their representative is very nice and helpful.
Hello Kaamilah,
Thanks for your amazing feedback! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Sept. 18, 2016
Oh my god! The prices on this website are insane! I bought a pair of heels to wear to my grandmother's funeral :( and never got one blister. I totally would recommend JustFab to my friends!
Hello Jack,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!
JustFab Member Services
Updated review: Sept. 28, 2016
They refunded my money! Very good customer satisfaction!
Original Review: Sept. 18, 2016
I was looking for a particular kind of shoes and I found it at JustFab. The price was decent so I decided to get it. I got some flat boots for wide calves and some black strappy sandals, which I’m really happy about. I ordered the shoes on the 30th of August, and then I joined. JustFab charges a customer's account on the first, and I didn’t realize the date that I was doing it. I got charged right away, and I was out of town so it took the money that I was planning to use while I was out of town. I didn’t feel comfortable with how fast I was charged so I cancelled my membership. There should be a pop-up or an alert to make the customers aware of it. It really made me a little weary of doing future business with them. Other than that, the selections were pretty good.
Hello Rebekah,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 18, 2016
I work in a hospital and we have a dress code. The style experts from JustFab say the dresses could be for a regular office but the dresses are too short or they got no sleeves and I can't wear those at work. But I always buy online shoes and I like my boots. I like the convenience and it's not difficult to find the items I'm looking for. I just bought a pair of jeans yesterday and I was to wear them over the weekend. Quality of the items is also good.
Hello Vicki,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our styles. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Sept. 17, 2016
The purchasing should be left to the consumer. I don't like the fact that the first order we submit, we are automatically entering a membership with JustFab to buy every month. I'm not interested in a monthly shopping. Sometimes our budget does not allow. How can I opt out of such membership?
Hello Rosa,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 17, 2016
I saw a good commercial on TV that JustFab has the special, buy one-get one pair free. I like the discounts and the whole flexibility I have with the account. Plus, finding the style is pretty easy, and my style experts' selections are good, I like them. I had two credits on JustFab so I last purchased to pairs of shoes. But the box of one pair that I got says 6.5 and the invoice says 6.5 but the actual shoe is a size 6, so I need to return the pair of shoes. Nevertheless, the boots are good and very durable.
Hello Brenda,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! We are sorry to hear one of your items did not fit properly. We value you as a member and want to make things right! A member of member services will email you within 48 hours.
JustFab Member Services
Reviewed Sept. 17, 2016
I bought a pair of boots about a month ago. Boy I was so happy about the boots and my friends wanted to know where I got them from, and boy they are very comfortable too. When I need new shoes or boots I will come back to buy them. Thanks.
Hello Ieona,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us and we’re glad you’re enjoying your purchase!
JustFab Member Services
Reviewed Sept. 17, 2016
A friend recommended JustFab to me and their shoe prices made me buy from them. It's simple to look for items at JustFab. Free shipping is my favorite thing about being a member and I also like the styles given by their style expert. However, I need to return three items I bought a few weeks ago because they were too big. Usually they are true to size and I haven’t had a fitting issue before.
Hello Jess,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We apologize for your recent experience with our sizing and would like to assist you. A member of member services will be in touch within 48 hours.
JustFab Member Services
Reviewed Sept. 17, 2016
I bought from JustFab because I've never heard anything bad pertaining to them. Finding the style for me wasn’t difficult at all. I was unaware that you actually sign up for a membership. I thought I was just making a one-time purchase. They should not enroll you into a monthly membership without asking you directly. But I enjoyed my purchase that I made that one time. The selection the style expert gave me was generous, some of it I liked and some I didn't. The gladiator sandals and pumps (my favorite so far) that I bought last July were of pretty good quality.
Hello Christina,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members love our products. When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 16, 2016
Overall I think JustFab gives great customer service. The reason I am no longer a VIP member is because the quality of the shoes was not what I had hoped. I wish the shoes were leather instead of synthetic materials. Also the heel heights were often too high. I appreciate the range of size is available in most of the clothing. But with that some of the more structured items like jacket and dresses came in a full range of sizes as well. Overall I feel that the monthly membership is challenging for people particularly having to remember to skip the month. Feel that the model would be more successful without the monthly fee.
Hello Elizabeth,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We always like to know what our members are thinking so we know where to improve. Thank you! If you ever need any assistance, please do not hesitate to reach out to our member service team.
JustFab Member Services
Reviewed Sept. 16, 2016
I received excellent customer service when I exchanged my dress a different size. I did have to call to track the dress which I returned. Initially, they couldn't locate the package that had been delivered to them, but after giving them my tracking number they were able to find it and send the new dress in exchange.
Hello Gail,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members had a great experience with our member service team. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Sept. 16, 2016
Hit a great sale at JustFab and snagged a ridiculously cute pair of booties for $10. Even with shipping and exchange they came to $24. I get compliments on them every single time I wear them. They are comfortable, and they fit true to size. I have narrow feet, and I was pleased to find them well-fitting and looking as I expected they would from the pictures. 10/10. Would recommend!
Hello Lauren,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Sept. 16, 2016
I received my order quite quickly. Everything was correct but the day I received my boots they did not fit, so I contacted JustFab right away to exchange them for a bigger size. They created my RMA right away. Thought everything was good - but after 3 days I never received my print return label. I contacted you again a second, and third time. Always being told that it's been escalated to management and to wait another 24-48 hours! It's almost been a month and I still don't have my print return label! My 30 day window is about to close for the RMA, I have not been contacted by anyone! If I have to call a fourth time I will be cancelling my membership!
Hello Francine,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Reviewed Sept. 16, 2016
I was thrilled upon finding this website and even more thrilled upon receiving my order of 3 pairs of beautiful shoes for a price that didn't break the bank. This did not last long however. About 2 weeks after I received my order I was charged 2 more payments of $53.24 and had no idea why. I figured this was a simple mistake and it would be easy to have the charges reversed upon speaking to an agent. I explained via live chat what had happened and was told that members are AUTOMATICALLY signed up for the VIP program and are charged $39.95 USD plus tax at the beginning of each month and that this is "clearly" documented in terms of service and a letter had been emailed to me disclosing this.
Who expects something like this to happen? Who is going to read the terms of service to look for something shady like this? And the only email I received upon placing my order was a receipt with fine print at the bottom, in light grey mind you not even black, that advises of the policy. I knew I received my receipt and kept a copy but who really looks at this unless a situation like this happens?! So after arguing with a representative for half an hour he finally offered a courtesy refund as long as I stayed a VIP member...
He assured me a refund for 2 different accounts and I only got one refund and had to contact the company again several days later only to find out the refund for one of the accounts had never even been recorded. All I recommend to this company is that you CLEARLY disclose the VIP member policy as soon as check out begins, maybe in the form of a pop up with bold lettering and that you clearly document conversations and offers upon speaking to a customer.
Hello Maranda,
Please accept our sincere apologies regarding your recent experience with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
JustFab Member Services
Reviewed Sept. 16, 2016
I was a little hesitant about ordering footwear online as I find every brand fits differently. I was very pleasantly surprised that the boots I ordered fit perfectly! No complaints at all!
Hello Amanda,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase for the Cadha and Ursula shoes.
JustFab Member Services
Reviewed Sept. 16, 2016
No reminder for the "skip the month." It is my first time on JustFab and did not know re the skip the month policy.
Hello Sherry,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 16, 2016
I've been a JustFab member for over a year now. I don't always have to buy something and it is easy to find the items that I'm looking for. Their style expert regularly suggests selections that are good. My favorites are their heels and I have several pairs already.
Hello Maria,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Sept. 16, 2016
I have been a member of JustFab for a few months. I ordered from them a couple of times and it's been good. I found the selections given by my style expert very useful. It wasn't difficult to find the items that I am looking for. I usually buy wedges from them and they are of good quality.
Hello Sai,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our styles and services. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Sept. 15, 2016
I was very disappointed when I bought a pair of tall, taupe fall boots. I have 21' calves, complete muscle. When I read "wide calf" normally, they fit. There was no give to these boots, not even a stretchy elastic back that had ANY give. I am disappointed, and I fear buying something from the site again because it most likely won't fit. However, I was not disappointed with the quality of boot nor the speed of delivery; just the fact that your idea of wide calf is not very inclusive.
Hello Alli,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.
JustFab Member Services
Reviewed Sept. 15, 2016
Worst online shopping experience! I did not realize that I had signed up for an ongoing FAB account which charged my VISA each month. After 9 mos. I realized this was a scam. Of $360, I got back $200. 0 emails from you in 9 mos. Never again!
Hello IIene,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Reviewed Sept. 15, 2016
So I got my first pair of boots off here. Fall was coming and why not! I'm in love! I couldn't believe how fast they shipped. I got them in 3 days. The quality was amazing! And super comfortable. I love the option of wide calf although I only need standard. It's a great option for those with bigger calves. And there was no hidden costs.
Hello Breanne,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Sept. 15, 2016
I had to exchange a pair of sneakers. This was my first exchange and it went very well. Easily printed a shipping label, was able to give it to UPS at my job and very quickly received the sneakers back. Pleased with the experience!
Hello Megan,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
JustFab Member Services
Reviewed Sept. 15, 2016
I love JustFab and being able to buy shoes for cheaper than I can buy them from where I live. My only complaint is that I have wide feet and I've had to stretch out the boots I've bought. Other than that I'm completely satisfied and happy. Thank you JustFab.
Hello Danielle,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Sept. 15, 2016
I bought 2 pairs of boots, one black wedge, and one heeled brown. Love them! They fit perfectly, and are exceptional quality! I also got a beautiful red purse, and was amazed at the quality. Thanks JustFab!
Hello Cheryl,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your new stylish boots!
JustFab Member Services
Reviewed Sept. 15, 2016
I needed shoes and it wasn't difficult at all finding the item or style that I was looking for at JustFab. And my favorite thing about being a member is how I get items half the price. I also like the selections given to me by my style expert and my last purchase from them was a whole bunch of shoes.
Hello Jennifer,
Thanks for sharing your feedback! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Sept. 15, 2016
JustFab was doing buy one, get one with Deutz. I really like JustFab's products so I've stuck with them for a while now. I also like the prices versus the quality. At first it was just shoes and jewelry. They’ve upgraded since then and I love that they’ve added clothes. There are tons and tons of stuff and it's a really nice collection that I can pick from. I cashed my VIP points quite a bit. I've spent a certain amount of money and got $20 off the Fab cash. I've also put something in my basket and then I can get a $10 style steal. I usually love the selections of the style experts. They do a really good job.
The website is very easy to navigate and so is finding items in there. They recently put overalls on the website. If I can't see it in my closet I just do Google search and three different kinds of overalls pop out. Two weeks ago I bought overalls and earrings and I love them. I also got cool laced up boots that I really like. I haven’t had any item from JustFab fall apart on me. I've recommended them to friends.
Hello Tasha,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
JustFab Member Services
Reviewed Sept. 14, 2016
I am now a VIP with JustFab and my experience has been great. I would recommend to friends and already have. When I contacted call centre to ask questions about the VIP deal they were friendly, professional and knowledgeable. The deal I received as a new VIP member was FANTASTIC and I plan on shopping as much as I can. I go online almost daily to see updated deals and items and I love it!! Highly recommended and the delivery of my order was so fast I could not believe it. Well done JustFab.
Hello Janice,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Sept. 14, 2016
The quality of the boots are excellent, and I am very impressed with JustFab's fast shipping!
Hello Andrea,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! We sincerely appreciate it and we’re always happy to hear that our members are happy with our speedy delivery.
JustFab Member Services
Reviewed Sept. 14, 2016
I am happy to recommend JustFab. I took advantage of the 2 for 39.99 Labour Day promotion and purchased two sets of booties, and a pair of pants and a dress. My order arrived within days. The quality of the merchandise was great for the price and was true to size. JustFab has become my go-to site for quality on-trend fashion at a great price. Will post photos later.
Hello Joy,
Thanks for sharing your positive experience you have encountered with our brand! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Sept. 14, 2016
Product is good but I never received an order I paid for. I even wrote them an email and they never responded! Really annoying that there is an automatic subscription each month as well. Not very pleased at all???
Hello Maddie,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 14, 2016
I ordered a jacket and when I got it the fit was terrible. The arms were too small, so I returned it. On Sept 6th I got charged the 39.9 without warning! I never received an email or notice that I could suspend a payment or anything and my plan was to cancel anyway, as I don't wear heels as high as you sell or flats. I asked for a refund and thought I got it but found out that I only got my account canceled. Please if at all possible, refund my $39.95.
Hello Lise,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Sept. 14, 2016
I was worried at first because clothing/shoes at that price is too good to be true! So I placed an order anyway, got about 7 items, and it only came to 60USD which was about $80CAN. When they got here, I was so excited I went online and ordered again! Absolutely love this and I recommend to everyone!
Hello Kassandra,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
JustFab Member Services
Reviewed Sept. 14, 2016
The actual experience of purchasing my boots was awesome. Shipping was extremely fast--came within two days of ordering and they fit true to size. What I didn't like is the cancellation process. Those reps are a PAIN! They try to make you stay like 5 times.
Hello Jenelle,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase and is happy with our speedy delivery! We truly apologize about your negative experience with member services! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Reviewed Sept. 14, 2016
I purchased these sandals and the size was too small, so I returned for a credit. I was very happy with the return and credit process. Its very easy and fast. Very happy with JustFab shoes.
Hello Monika,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with our brand!
JustFab Member Services
Reviewed Sept. 14, 2016
I was very excited to receive my first JustFab order. I purchased some boots, jean, and a purse. I have not had the opportunity to wear the boots just yet as I live in a warmer climate and it's not yet boot weather, but I have worn the jeans and used the purse. The jeans fit well and I have received several compliments on them. The purse is well designed, however the strap is a little long and the magnetic clasp broke on it after using it for just a few days. I was able to put it back together and secure it but was a little frustrated that it broke in the first place. I would definitely recommend it to friends and family and will be placing another order soon!
Hello Shannon,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Sept. 14, 2016
I sent you a message about not getting the email to skip the last 2 months. And no one has gotten back to me yet. Very poor service.
Hello Kathryn,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.
JustFab Member Services
Reviewed Sept. 14, 2016
I enjoy your website. I love the convenience of ordering and my items come to me. Nice quality clothing and shoes!! I've recommended your site to all my friends and family.
Hello Elizabeth,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
JustFab Member Services
Reviewed Sept. 14, 2016
I am still waiting for my RMA label since 25 Aug. I have called in multiple time (over 10). I was treated like an idiot. I was given multiple excuses. I was not listened to. When I told the consultant there was no attachment to my email, they said it was impossible. Then I was told it was a Canadian. Once the return is processed I will probably cancel my VIP, so will my friend.
Hello Janine,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
JustFab Member Services
Reviewed Sept. 14, 2016
Great product and quality but when it came to exchanges it was a three-day process and it still isn't resolved. Was told the system was down for emailing the code in order to send back the first pair. It's been 3 weeks and still no email.
Hello Madison,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
JustFab Member Services
Reviewed Sept. 14, 2016
The prices are different if you're a member of JustFab and they have kids shoes. The selections given to me by my style expert were great and it was also pretty easy and simple to find what I was looking for. I love all the boots I bought from them.
Hello Nacia,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Sept. 14, 2016
A friend told me about JustFab and I liked their items. I also love the discounts they give to members. However, the selections given by the style expert are not exactly what I would like.
Hello Love,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service.Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you need any assistance, please do not hesitate to reach out to our member service team.
JustFab Member Services
Reviewed Sept. 13, 2016
I ordered the Kailani and Rayleen boots and I felt that the calf size was much larger on the Kailani despite the fact that they were both size 9 standard calf. However Customer Service was excellent on allowing an exchange and explaining it thoroughly. I hope my replacement fits much better.
Hello Amarit,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us.
JustFab Member Services
Reviewed Sept. 13, 2016
I was not aware of the charges of 39.95 if you miss ordering in a month. It was not clear when I signed up and due to the fact of working long hours I was unable to benefit from what was charged to my credit card. This made me unhappy and unsatisfied with the service seeing I am a Canadian customer paying approx., .38 cents on the US dollar.
Hello Diana,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 13, 2016
Had a terrible experience with JustFab. I bought my sister a gift card for her birthday so decided to try it out myself as well. Went to place my first order, and already started off poorly. Went to fill out the form to complete checkout and every time I'd finish and click complete it would erase the entire form and make me do it all over. This happened, no joke, 20 times. I gave up for the night and wrote into customer service for help. Never received a response. A week later I decided I really wanted those shoes so tried again. After another 10 tries I finally got it to go through! This was about 2 weeks ago. I'm still waiting for my shoes. Wrote to customer service again to see what was taking so long and once again no response.
I finally tried calling and got a girl who was not very helpful or apologetic for what's happened at all. She was extremely cold and no help at all to correct the situation. I decided to cancel my membership because it's not worth it to go through this mess every time I want to order. She tried to offer me $10 off to stay which is pretty pathetic so no thank you! Save your money and just go to Marshalls or Ross for cheap shoes.
Reviewed Sept. 13, 2016
I see the reason behind monthly withdrawals. Maybe the prices are ok in the US, but in Canada, the plastic shoes you sell are generally available at the Dollar Store.
Reviewed Sept. 13, 2016
I have been so pleased to have been able to order from JustFab, not only is the product excellent but it is also delivered to my door within days and I receive a free sample gift. Excellent. And so far the prices are so great. I have only ordered boots so far and I am looking at a sweater which I will use my $15 gift card for and I am very excited to see the quality of the clothing.
Hello Pam,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Sept. 13, 2016
Satisfied with the boots I ordered, the only thing I don't like they charge my visa acct 39.95. When you don't buy anything feel obligated to buy something to use this amount. I don't go on this site - saw it on tv so I went and check it out now. I would like you to take off the VIP list please and thank you in advance.
Hello Johanne,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Reviewed Sept. 13, 2016
I loved the shoes that I ordered off of Justfab, however a few weeks later money from my acct was taken because I didn't realize there was a fee per month. I don't believe it is necessary because if I wanted to buy shoes I would. Bottom line, the fee per month is not necessary and I believe the "one time refund" is bogus. If I want my hard earned cash back, I should have it.
Hello Kelsey,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 13, 2016
My experience with JustFab has been 95% great. Almost everything I've purchased so far has been just what I wanted!! No major complaints on the price or quality of items I've received so far. My only complaint is being too late in some items that I've wanted and they are out of stock!
Hello Anita,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Sept. 13, 2016
JustFab had the item that I like for a low cost. However, I'm not sure if the looks that I choose are the best option. I was a member for just a month, then I to cancel the membership because I don't buy as many shoes. It was last July when I got the strappy sandals, but I haven't worn them yet.
Hello Kendrie,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Sept. 13, 2016
I like JustFab’s price and this was the reason I purchased from them. It was easy to find the item or style I was looking for and what I like being a member is that when I'm broke and I forgot to cancel, I know I have a credit there. As for the selections given to me by my style expert, it’s either hit or miss. It depends on my mood. My favorite purchase so far was a purse and my last purchase from JustFab was a month ago when I had credit so I got five pairs of shoes and a couple of different things.
Hello Stephanie,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need any assistance, please do not hesitate to reach out to our member service team.
JustFab Member Services
Reviewed Sept. 12, 2016
I was a little hesitant at first when ordering, however I was blown away by the service and quality of the shoes I ordered. It was easy and the photos were accurate. Shipping was fast and the packages came in perfect condition. The shoes fit true to size and are absolutely stunning!! I'm looking forward to ordering more shoes in the future. :)
Hello Jordan,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
JustFab Member Services
Reviewed Sept. 12, 2016
Ordered 6 pair of boots. Came within 3 days... Awesome. The price was awesome. Would have paid the same amount for 1 pair here. Love you JustFab... And thank you!!!
Hello Christina,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Sept. 12, 2016
I really enjoy shopping with confidence from the comfort of my home or anytime I feel like JustFab makes the experience easy and I feel safe spending with them. The quality for my buck is worth it and the price is affordable. I love my second pair of JustFab shoes, the colour is great, comfort is good and the style is casually sexy chic. I have no issues. Delivery always on target!
Hello Paula,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Sept. 12, 2016
I have been getting my shoes from JustFab for over five years. I have not had to send any back. I am so happy that I can get my own boutique of shoes and if I don't like what they have put in my boutique I can get them to change it to new shoes. I always get my heels 5 inches or higher.
Hello Tranika,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!
JustFab Member Services
Reviewed Sept. 12, 2016
I always had a hard time finding tall boots but with JustFab there is a large selection of different styles of boots and it makes it so much easier to find a pair that I would like.
Hello Kelly,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Sept. 12, 2016
This was my very first JustFab order and I was pleased with how quickly I received it. The boots are exactly as pictured and the fit was perfect. I ordered a wide calf and was pleasantly surprised that I was able to zip them up all the way. Will purchase again.
Hello Leslie,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase for the Jurnee!
JustFab Member Services
Reviewed Sept. 12, 2016
My experience has been JustTerrible. I made an order for some boots at the beginning of August, and it has literally been a whole month, and I have yet to receive my order. As well, I have yet to receive any communication as to where my order might be and when I might ever get it. I have sent multiple emails, and even tried the Live Chat - which was a huge joke. I sat there for an hour and no one ever even came on to help me. I think this is an awful website and setup, and I will be getting my money back, IF I can ever get a hold of someone.
Hello Kelli,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member service will email you within 48 hours.
JustFab Member Services
Reviewed Sept. 12, 2016
This was my first order and I am absolutely in love with my new boots! I got such a great deal and love that I can skip a month if I so choose. Can't wait to stock up on beautiful boots and shoes for fall. You guys rock! Can't wait to see what other goodies I can find.
Hello Jess,
Thanks for sharing your amazing feedback! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Sept. 12, 2016
I like JustFab's designs and the set-up of their website and their prices. It was very easy for me to find what I was looking for. Being a member, I find the rewards points pretty cool. The style expert is usually on point with the selections they give me. I once bought a pair of tennis shoes that I really liked. All the items I've bought are of great quality.
Hello Bobbie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Sept. 12, 2016
I liked the shoes on the JustFab website. The selection given to me was a perfect fit and it was easy finding what I wanted. I also liked being able to get the shoes for the price they gave me. My last purchase was some gladiator sandals which I got in the beginning of the summer and they're my favorite purchase so far. However, JustFab took money out of my card and I forgot to switch it.
Hello Ashanti,
Thanks for sharing your experience! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. We are sorry about any misunderstandings. Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Sept. 11, 2016
With JustFab, I like that even though it’s a monthly membership fee, if I choose to skip a month then I’m not charged. The selections that their style expert gave me were cute but a lot of it is not what I would wear. One of the things that I found that kind of makes it hard for me is that I have larger calves and even the wide calf boots are not quite as large as I need them. I love boots. I ordered a pair last year and loved them but can’t get them over the biggest part of my calf. But everything else that I’ve ordered from them has been perfect. They’re comfortable and I love the size. I even got my cousin a pair of heels from there for her birthday and she loved them so she’s considering becoming a member herself.
Hello Ashley,
Thanks for sharing your amazing feedback and experience! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Sept. 11, 2016
JustFab said I can get my first pair for $9.99. Finding an item was super easy. Plus, the selections from my style expert was accurate. The quality of my black Van Dal heels was good. I wear a size 7, but when I got my Van Dal heels, they were a little too small, but other than that, JustFab is pretty good.
Hello Shantel,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! We are sorry to hear one of your items did not fit properly. We value you as a member and want to make things right! A member of member services will email you within 48 hours.
JustFab Member Services
Reviewed Sept. 10, 2016
I ordered a dress from JustFab and it's very easy looking for the item I like. They offered me one free dress and all I had to pay was shipping and handling. I got the dress and I loved it. The material is very comfortable and the quality is great. On the other hand, the dress didn’t fit me right even though it was a size small and I'm a size small. It still fit me really baggy, so I ended up giving it to my aunt. I didn’t want to order anything else online and giving it away, or even trying to send it back. It's a headache so I canceled my VIP membership like two months later. But what I like is that with the $39.95, you could either use it anytime you want it or defer the $39 monthly membership fee.
Hello Krystal,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Sept. 10, 2016
JustFab's products were affordable and cute. My favorite purchase is a pair of black high heels. It was very easy for me to find what I wanted in their selection which I do on my own and the quality of the items I bought are good. I've been a member for over a year now and so far it's been great.
Hello Arielle,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Sept. 9, 2016
I saw on Facebook that JustFab have some boots that I wanted and I bought it. The quality is really good and it feels like they’re from Aldo. I like that they give a lot of discounts for members. The style expert did a really good job. I only bought one item from them and I love the boots so far. I also see other items and I wanted to go back and buy.
Hello Michelle,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! We sincerely appreciate it and we’re always happy to hear that our members are happy
JustFab Member Services
Reviewed Sept. 9, 2016
My hairdresser was telling me about JustFab and now that I'm a member, I'm enjoying it. It's very easy to find the items that I like and I wore a size 11 which is a hard-to-find shoe size. I bought two pairs of boots and I love them. I can't wait for that time I'll have to wear it.
Hello Pamela,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Sept. 8, 2016
JustFab had a big buy one get one sale on the boots in wintertime, and I've gotten some good boots on there. They have a wide variety of different heels and shoes in there. I've also gotten two pairs of sandals that were on sale this year. My favorite JustFab item is the pair of white heels sandals I got this year. The style expert has given good selections and the quality of the items are really good. That's why I've gotten all of my sisters to join.
Hello Abigail,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Sept. 8, 2016
I first heard about JustFab from my sister. I liked their shoes and other little items they have. I also like the selections given by my style experts. My favorite purchase was the Sandu, I really fell in love with them. I like the quality of their products but sometimes they just run too small in terms of size.
Hello Verletha,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and/or service.Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
JustFab Member Services
Reviewed Sept. 7, 2016
I needed shoes, which are really hard to find and then I purchased from JustFab. I've been with them for a year, and I like that I don’t usually have to pay for shipping since I usually buy four pairs of boots at a time. It took some time to find items that I like, but I figured it out. Also, they always give me heels. The items I bought from them were okay, however, three months after I got a pair of boots, the zipper broke. In addition, I'm fairly annoyed that I skipped the month and they still charged me. Other than that, I'm happy with them.
Helllo Ashley,
We’re sorry to hear about your experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
JustFab Member Services
Reviewed Sept. 7, 2016
I've been a JustFab member for almost a year. I decided to purchase from them due to their discount thing where if I sign up, I can get discounts every month. I like that I can skip, but still get discounts. I like the selections given by my style expert as they're good. I bought sandal-heels a month ago, and I love them. They're really good. In fact, I wear them all the time.
Hello Brittany,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Sept. 6, 2016
JustFab's boot selection was what prompted me to purchase from them. It was also very easy to find the item or style I was looking for and the selections given to me by my style expert were good. I bought a pair of booties and a pair of tall boots last month and my favorite purchase from them was my red boots. It's been a great experience with JustFab and I'm happy. Although I wanted to cancel the monthly VIP thing.
Hello Sandra,
Thank you! We sincerely appreciate it and we’re always happy to hear that our members are happy with our stylish styles. When our members are unhappy with our VIP membership, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 5, 2016
JustFab has a really good website and with them, I like the convenience of shopping without the hassle of going to a store. I also scored a pair of sandals that were almost $30 and I got them for $5. I had a coupon and a credit in my account. I was able to combine them and they subtotaled to about $6. The selections given to me are pretty much me. My most recent purchase was pair of sandals which I practically wear everyday. So far, I like the quality of my purchases and I have no complaints.
Hello Danielle,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
Reviewed Sept. 5, 2016
I've been a JustFab member for about a year now. When I started, they had a special offer where it was like $5 for my first purchase. I like their prices and the ease of not being stuck in those subscriptions. A month ago, I bought boots that have a zipper up the back and then I also bought booties. The boots don’t fit, but the booties are pretty good. Although most of the styles that I like are usually sold out pretty quickly and the selections from my style expert don't match very well. Sometimes they do, but not typically.
Hello Michelle,
Thanks for your sharing your experience! We are happy to hear you had a great experience with our brand. We are sorry to hear your shoes did not fit properly. We value you as a member and want to make things right! A member of member services will email you within 48 hours.
JustFab Member Services
Reviewed Sept. 4, 2016
I've just started being a JustFab member. I've been browsing for a nice little while and it just so happened that I had money on my card and ended up ordering something from JustFab to see how it is. Everything was swift and easy. I got my account set up and it didn't take that long for them to send the order out. I like the deal they had with $10 and two for $30 at the time. I was actually striving for at least three pairs but I didn't have that much on my card
I started off with that small purchase to make sure it came through correctly. I did get updates saying that my order went through and let me know that my order was shipped out. I love the shoes and I'm trying to get me some 20 more pairs. I'm more into nice flat sandals than heels but I do like the selection of flat sandals that JustFab has to offer. I like that they have clothes and accessories as well.
Hello Stacey,
Thanks for your amazing feedback! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Updated review: Oct. 5, 2016
The company helped me resolve the issue and made it up to me, unfortunately, though I lost my old account and everything that went with it which is unfortunate but that was due to a chat support rep, who ignored what I said. I still think their chat customer service is horrible but they do have helpful people working there. Again the product is amazing for the price and the shipping speed is fairly fast.
Original Review: Sept. 3, 2016
I'm a diamond elite VIP member because I've purchased quite a few pairs of boots and shoes. So when I went to exchange a pair I wasn't happy with I contacted their customer service. 2 of the 3 people I talked to were terrible. They obviously do not value loyal customers. They told me they can't create my return label right now and the boots they have on hold for me are only on hold "while supplies last". My size is always the first to go so if they sell out I'm just out of luck. So disappointed in them I'm thinking of just cancelling my account. Terrible service.
Hello Katherine,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Sept. 3, 2016
I found shoes on JustFab that I like, and a couple of months ago, I bought two pairs of boots and wear them all the time. I really like them. I was skeptical at first, and in fact, I am always skeptical when I order things online. I didn’t test them out, but they're good. Those have been my only purchase so far, but they're my favorite. I get information about special offers but I haven’t taken advantage of any them. I love the selections that they give me. It's like they know me.
Hello Christine,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services! We are happy to hear you had a great experience with our brand!
JustFab Member Services
Reviewed Sept. 3, 2016
Bought a pair of white jeans from JustFab and I really liked it. The quality was good. I just made a purchase for a pair of pants and a shirt but got an e-mail saying it’s been delayed. It says, “Due to increased order volume, we wanted to give you a heads up that your order has been slightly delayed” which is kind of ridiculous because I ordered the same day they notified me that my credit was available.
I’ve been a member of JustFab for 4 years. Their selections are not accurate at all so I’ve never picked from them. If there was something that I didn’t like about it is when they have the “Oh, you can add this on for $10. You spend $39.95.” But they don’t do that with the credit because my credit isn’t any less valuable than any other dollars that I spend. So what they’re saying is that they want me to spend $80 to get something for $10. If that’s the case, then they need to say that because I’ve spent time looking and digging the search and buying something, and then putting it out there and then getting denied. It's really frustrating and I don’t care for that at all. Another thing that's frustrating is that if I want to cancel, I have to call to do it.
Reviewed Sept. 2, 2016
Definitely LOVE the boots, but I HATE their customer service. It says in the booklet (you get when your order) cancel anytime, but the lady gave me an EXTREMELY hard time with cancelling. I even told her I will re-open the account around Christmas time. Needless to say, I ended up hanging up on her and my account is still active. ??? Just careful ordering.
Hello Paige,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Sept. 1, 2016
I like the coupons and promotional codes I get as a JustFab member. I have bought a pair of boots for $11.95. They give me wonderful selections and I just bought a pair of wedge shoes in May. They fit comfortably. I love the quality of my purchases which was also my reason for buying from them. I'll recommend JustFab.
Hello Belinda,
Thanks for the shout out! We're glad you enjoy our unique styles and our amazing promotions. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Sept. 1, 2016
I followed Kimora Lee Simmons and I heard that she was designing for JustFab, so I looked into it. I went online and held up dresses to see if they had anything I like. The selections were good. It was something else at first and it wasn't working for me so I changed it and it's better ever since. Everything is $39.99 and I still get the sale prices. I took advantage of the $20 and $10 off and I used that on top of the fact that it was already $39.99. It's also easy to click and purchase and get it delivered.
I got a pair of Tito burgundy booties two years ago and every time I wear them people ask me where I got them from. I love them so much. I also got some summertime dresses in June and they weren't what I expected. It was a double knit and a little too warm for the summertime. I returned them but the quality was very surprising. The material was good and I was happy with it but it wasn't what I was looking for at the time. I didn't like the restocking fee, but I understand it.
Hello Bettina,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!
JustFab Member Services
Reviewed Aug. 31, 2016
I was very impressed with JustFab. I bought a pair of heels. They were too large so I returned them for exchange. The new ones came in a relatively fast amount of time (which I could monitor through the whole shipment) for absolutely no charge to me! Easy peasy??? Although I wasn't too thrilled with the time limit on ordering your first one at a discounted price??? All in all I was extremely happy with JustFab.
Hello Christa,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 31, 2016
When I first became a JustFab member I was able to get a pair of shoes at 50% off. They had cute shoes and I love that I get credits to add to whenever I want to buy some shoes. However, I don’t like that they don’t give me the option to either use my credit or a discount. They make me use a discount and then I end up having to pay. Although, when one of my packages was stolen or sent to the wrong address after I had already corrected it, they immediately sent me a replacement, which was good. So all in all, it's been a great experience with great products.
Hello Junita,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
JustFab Member Services
Reviewed Aug. 30, 2016
JustFab was recommended by a friend of mine and her shoes were classy. For the month that I was a member, I got my shoes super quick so I like that. The first pair I ordered was $5. Then on my second order, I had some booties and some pumps for $40. My favorite purchase was one of the heels. The quality of the items was good and the whole experience was enjoyable.
Hello Estefany,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 30, 2016
The shoes at JustFab were nice and I liked them. I've been a member for five months and I like that I get a huge discount. I bought a pair of jeans recently and they were a little big but it was okay. The quality's good. So far, the gladiator sandals that I bought would be my favorite. It's been a good experience with JustFab. They're not expensive and I like their styles.
Hello Tsering,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Aug. 29, 2016
My experience with JustFab was great. With the orders that I've placed, there have been some great experiences, but also some bad ones. For instance, I ordered a dress that came in the wrong shade than I'd seen, but it was still a great dress. Also, the gladiators that I ordered kept falling. I had to send them back. But I loved the experience of sending them back, because I didn't have to spend anything. The returning cost is good, and the system is very efficient.
Hello Nyaradzo,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
JustFab Member Services
Reviewed Aug. 28, 2016
I appreciate JustFab and we would order all the time when we first started with them. They're great because I don't have to run to the store anymore. However, I don't like the process where if I don't call back before the fifth of the month, they'll deduct money out of my account. As busy as I am, sometimes I don't have a chance to call. If I don't order, they shouldn't take my money.
Hello Traci,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Aug. 28, 2016
JustFab had the perfect purse that I wanted. It was easy to find the items and styles that I liked, and everything arrived very fast. The item that I got was really good. I love my purchase.
Hello Jade,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
JustFab Member Services
Reviewed Aug. 27, 2016
JustFab automatically enrolls you in a VIP Membership Program WITHOUT TELLING YOU. Then they think that gives them the right to take $39.95 from you every month WITH NO NOTIFICATION OF ANY TYPE. They do not openly explain how the VIP Membership works and it is not until after you have been charged money (that they will not refund) that they explain how it works. DO NOT USE THIS SITE! At no point during the buying process are you made aware that you will be charged each month. They unknowingly and against your will enroll you in this membership and take your money. If I could give zero stars I would.
Hello John,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
JustFab Member Services
Reviewed Aug. 27, 2016
I had an account with Fabletics for about 3 years. The selections picked out for me were fine but I cancelled because I’m not someone who works out every day. If someone were like that, I could see where they could get more use out of it.
Reviewed Aug. 27, 2016
I've been with JustFab for a month now. I got a pair of heels last August and it's very comfortable. The prices are affordable.
Hello Ashley,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
JustFab Member Services
Reviewed Aug. 26, 2016
JustFab had nice boots and had the special going so that definitely got me in. They have the style and items I want but I've been having an issue lately with the size. There's one pair I've been wanting for the last year and I'm hoping when winter comes they'll have it in my size again. But I've ordered quite a few pairs so far and the variety of boots and stuff is what I like the most as a member. Also, the price is affordable especially when they do sales and there are boots that I've liked.
When items are going out of season and start being on sale, there is that VIP special where I'd get a little off on the price and that's usually when I get another pair. The style selections by the style expert pop up and a lot of times the outfit looks cute and I like them, though I don't really use that feature very often. I recently got boots that look like cowboy boots. I like them. I walk a lot and both my jobs are strenuous on the feet but the boots are comfortable on the feet. They don't hurt my feet afterwards and seem to hold up compared to some shoes that I bought that fell apart pretty quick. My favorite is a pair of black stilettos with the buttons on the side and another is the brown that had a fuzzy up top and wave above my knees. I'm excited to wear them this season. My friend joined the ShoeDazzle club because of my boots that I've been wearing.
Hello Rachel,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
JustFab Member Services
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com