
JustFab Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
Filter by Rating
- (3,947)
- (1,418)
- (766)
- (408)
- (1,880)
Popular Mentions
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 16, 2015
I was trying to find a site that carry shoes that fit my feet because it's hard to try to find 5 1/2 and found JustFab. I just became a member because I purchased a pair of sandals through them. It was some flat shoes that I wanted but already sold out in my size so I just kept checking their site. The quality seems good and I like the shoes I got from them.
Hi Allie,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 16, 2015
My shopping experience with JustFab was actually fabulous. I love the shoes and it was great to try and buy something from a new website. They have some pretty cool stuff and finding the styles that appeal to me was very easy. They have questions like, "Which style do you prefer?" They had different artist and celebrity styles and they give you a little showroom of what your style and personality is which makes browsing styles really easy. I get discounts on certain stuff which is my favorite part about my JustFab membership. They had some wedges on sale and so I went in and got those. I like the quality. It's very nice just like they say it would be. The shoes are perfect to walk in too. My feet don't hurt and it's really a cool shoe. I would recommend them to anybody.
Hi Casondra,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 15, 2015
I liked the shoes that I saw on JustFab and have been a member for four years now. I like that when they take the money out of the account I have credits in there so I can shop whenever I want. The returns and exchanges are pretty easy. My last purchase was jeggings and they're my favorite pants--really nice. I love them!
Hi Kresha,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 15, 2015
I wanted to try purchasing from JustFab since the prices were decent enough so I bought shoes and got sandals for my last purchase. Returning stuff is fairly simple plus, it’s free. I like it for the most part. However, I’ve had a hard time finding a good fit for things.
Hi Christine,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 15, 2015
I've been a member of JusFab for about three months. They had some sandals that I really liked, and they were the only place that had those sandals, and they had a sale going on so I signed up. Now I'm happy with the sandals that I bought for the price that I got and the quality was pretty good.
Hi Moenysha,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 15, 2015
When I went online, I saw that JustFab had some cute shoe and I like the free shipping and their styles are good too. There are sites that have ugly old people's shoes that you don't want to buy but you have to because you're a member. I was going to Las Vegas and they had a lot of heeled sandals that I like. I bought Taesha shoes last month. Quality is good and it's very comfortable too.
Hi Tyesha,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed July 15, 2015
There was a Buy 1 Get 1 deal in JustFab so I purchased from them and it wasn't difficult at all to find the style I was looking for. I purchased boots from them and it lasted for two years. However, I wasn't a frequent shopper so I only shopped a couple of times before cancelling my membership. I did not like the automatic removal of money from my account, but overall my experience with JustFab was fine.
Hi Sharmalee,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed July 15, 2015
"A hit and miss" describes how JustFab's style expert selections appeal to me but they were okay, the quality is good and I am happy with them.
Hi Christina,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed July 15, 2015
JustFab had cheap shoes and I did alright finding stuff that I want. I've been their member for about a month. I like that you get to go online and look at everything that they have, as well as their quickness, the easy access and the quality of the brand. Their selections are okay but I wish they were a little bit better/stylish as far as the clothes were concerned. Still, I'd recommend them to people.
Hi Cathy,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 15, 2015
I purchased through JustFab because I like the shoes they have on the website and the quality of what I got was very good.
Hi Shidea,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed July 14, 2015
JustFab has cute shoes. I like the different varieties. My last purchase with them was the cheetah sandals -- very excellent quality. So far, I love everything I've bought from them.
We appreciate your feedback, Taylor! We always strive to provide the best service! In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 14, 2015
I've been a member of JustFab for just a couple of months. Some of the shoes were good.
Hi Tanya,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 14, 2015
My daughter referred me to JustFab. I wanted to try the quality of the shoes and see what they had to offer. The selections they gave me were really nice. However, I only ever bought from them once - two pairs of shoes and a pair of boots, which I think are of nice quality. I'm very disappointed with JustFab though. They've been taking money out of my account every month and I was not aware that I had to order shoes every month and that I still will be charged whether I got them or not. I did not know and I've done that for the past six months that I've been a member. I feel like I've given away money.
Hi Shirley,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 14, 2015
A friend told me about JustFab. So about a month ago, I bought some shoes from them. Quality-wise, they are okay.
Hi Karen,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed July 14, 2015
I follow them in Instagram and saw a pair of shoes that I liked. I was going to an event so I went online and bought them. Looking for the pair of shoes that I liked in their site was hard but only because I saw them a long time ago and I guess they weren't available anymore so I had to get a style that was similar. They have good quality items and the suggestions of their style expert were okay. They were things that if I was to go shopping I'd probably look for. But I had to cancel my membership because I didn't know that when I signed up, I had signed up for a VIP member. I don't purchase shoes very often and so I didn't want to do the whole skipping the month or anything like that.
Hi Jennifer,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 14, 2015
I really love the stuff that JustFab have. It's pretty easy to find things I want but I didn't like the boots that I purchased since they're a little bit uncomfortable - it had no support for the feet whatsoever. I also have really big calves so it was hard to fit into them. But other than that, the style was beautiful and they were exactly what I expected. I still wore them for the day that I actually wanted to wear them and it was good. I really loved them.
Hi Yohaira,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 14, 2015
I bought a lot of different shoes from JustFab - boots, sandals and pumps. They suggest nice selections - the items appeal to me most of the time. It was easy to look for stuff we like. However, my daughter complained about one pair of shoes. She said that the sole had broken off rather easily. But other than that one pair, everything seemed decent. Also, they have offers like buy two for a cheap price which we avail.
Hi Shameeka,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 13, 2015
I like handbags; I saw some cute ones on JustFab and they were at a good price and so bought from them. Their website was easy to navigate so it was also easy to find items I want. I've been their member for maybe three to four months and it seems like the styles they have stay pretty current. The selections they've given me were okay but I don't know if they're going to be able to guess exactly what I'm missing from my wardrobe. I really most stick to buying handbags from them and I like what I've gotten as they've held up well (I use them all the time). It's been a positive experience with JustFab and the next time I need a handbag, I'll be getting one through them again.
Hi Laura,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 13, 2015
JustFab's shoes are cute and it's just awesome that they are for about $39.99. They also have "buy one, get one free" promo and the "buy one, get one half." I've also had offers where I gain enough points and get stuff for free. It is just frustrating that they run out of my size quickly. Moreover, I'm happy with the selection and the quality they have. It's not always what I am looking for but there are some pretty good ones.
Hi Shanna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 13, 2015
I have a baby, so it's hard for me to go out to go shopping for myself so I purchased though JustFab. The selections given by the style expert appeal to me. But the main problem I had is, I ordered something and then I didn't get it delivered. And then when I called to report that, they were out of stock so I didn't even get what I wanted. I had to choose something else. But the quality of the things I've purchased is good and I like it.
Hi Shawna,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 13, 2015
I choose to buy from JustFab because of their low prices. In my first order, I got two pairs of boots close to the price of one. My last purchase was a pair of very lightweight black pants, but I ended up having to resell them because they weren't true to size. Every other clothing I bought has been true to size. So, I either returned it or just sold it for half the price. Sometimes their selection looks funkier than what I would wear but, it's okay. I'd still recommend them.
Hi Taryn,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 13, 2015
I ordered three pairs of shoes from JustFab one time. They were all too small but were cute and appeared to be good quality. I wouldn't recommend it because I don't think it's true to size and it's a trouble for me to order shoes and then have time to send them back. Disappointing. I wouldn't do it again. I cancelled my membership that lasted for maybe a couple of months.
Hi Robin,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 13, 2015
JustFab had a good sign on deal when you first sign up. I've been a member for several months now and I like that they have a wide catalogue. I bought a purse and several shirts. They have good quality stuff and they're fashionable.
Hi Christine,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 13, 2015
I've been a member of JustFab since November because I like their styles and the prices are pretty good. I just haven't had enough in my budget to purchase something each month, so I've just been skipping. But the selections given by my style expert were good matches. My last purchase was when I first signed up. I got a pair of ankle boots and I really like them. They're really good, comfortable and durable and I've received a lot of comments on them.
Hi Val,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 12, 2015
Everything was pretty easy with JustFab. I have no complaints. Also, I haven't had any problem with their items - they have good quality.
Hi Linda,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed July 12, 2015
I had a good experience with JustFab. I like the membership package and stuff, and made a recent purchase just last month.
Hi Elayzha,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed July 12, 2015
I had a good experience with JustFab all the while. Everything I received so far has been of pretty good quality. I don't have any complaints about anything.
Hi Shantaye,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed July 12, 2015
I needed some shoes so I went over to Facebook and discovered JustFab. The selections given by my style expert were pretty good. I bought some sandals before March and quality wise, they’re good. I’d recommend them.
Hi Kasi,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 12, 2015
I like JustFab's shoes and they are cute. I've been a member for a year or two and I like the fact that they can just send you different options and if you don't want to buy anything that month, you don't have to. You could skip it and you could do free shipping on your big order unless you want to upgrade it. Their shoes are very good and durable which I also like.
Hi Kjaris,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 12, 2015
When I checked out JustFab online, I saw that they had cute shoes and it was super easy to find the style I was looking for. I've only been a member for a month but it's been pretty good. The selections by their style expert were always right on point and I like them. I love the white sandals the most and the brown sandals are really cool which I bought when I signed up. But they're a little tight and it's hard to get a lot of movement in my foot.
Hi Madeline,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 11, 2015
There's a bunch of choices to choose from JustFab, and I love shoes so it's never hard for me to find a pair of shoes I like. At first I was apprehensive about the whole remembering to get online, to skip a month if I'm not able to afford it this month. I was a little leery about that at first, but I signed on and I was fine with it. I took advantage of the special offers a lot of times when it's the clearance, and there may be shoes for $14.95. Quality is pretty good. Although one time I bought a pair that broke the minute I put it on. But I returned it with no problem. I've recommended them to friends.
Hi Demetria,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 11, 2015
I like JustFab's shoes, but sometimes I wonder about the quality. I have some boots and the leather just rubs off which was weird. But everything else were pretty much easy to use. I was able to purchase gifts for people. Overall I had a good experience.
Hi Kailyn,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed July 11, 2015
I like the convenience of looking at the items and to try something different. Finding styles that I want in their site wasn't too difficult at all. The quality of the items seem pretty good and I've been happy with my experience with JustFab so far.
Hi Marie,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 11, 2015
Been a member for a year and I love when they do the buy one, get one free. That's what I'm most attracted to when I'm shopping with them. Some of the selections aren't completely on the mark, but for the most part I do like them. There's a good deal on a pair of boots that I liked so I purchased from them for the first time. I most recently purchased a large tote bag the month before last and they're good quality.
Hi Sarah,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 11, 2015
I purchased some shoes which I needed by a particular date otherwise they'd be useless for me. I called up customer service the next day and was promised I'd receive the shoes by Friday (which was 5 working days after I purchased them). I called back again a day or two later to ask why I have not received a email confirming my order has been shipped. I called up customer service and found that where the lady asks you to put in the mobile number you have on the account it cut me off automatically. How dodgy is that.
I tried again by dialing random number and I got through. I spoke to a fashion consultant who advised me that I was informed wrong that I'll receive my order on Friday but I will definitely receive it before Wednesday which is 8 working days. Also she promised me I'll receive an email confirming the status of my order as well as a dispatch email within 24 hours.
The next day I still did not receive an email, so I called up customer service again! I was rudely cut off by two fashion consultant, then finally got through after my third attempt. Again I was promised that I'll receive a confirmation email about my order status, and that it will also inform me the date my order will be shipped. Again she guaranteed me I'll receive my order by Wednesday. Again it's been 24 hours since she promised me an email and yet I haven't received it. I even emailed customer service 3 working days ago, yet received no response. I am extremely frustrated. I have never received such an awful experience shopping online. I would never recommend JustFab to anyone at all!
Hi Mariyam,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 11, 2015
Finding styles that I want was easy with JustFab. I've just purchased a purse so far and the quality was fine.
Hi Ann,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed July 11, 2015
A family member had purchased some shoes from JustFab, and I also decided to buy from them. The shoes I ordered were of good quality but didn’t fit my feet right, so I gave them away as a birthday present.
Hi Nakoasha,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 11, 2015
JustFab had a really good selection of shoes my size so I gave them a try. It was very easy to find the items that I'm looking for. I recently purchased wedged heels for a wedding. And so far the items that I got have good quality. So I'd recommend them.
Hi Amanda,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 11, 2015
I purchased from JustFab because of their prices. Quality of items I purchased from them is great.
Hi Sanita,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 10, 2015
I've been a member of JustFab for five months. Found them from YouTube and I just thought they had a good deal and I liked their shoes. I get cool discounts and it was easy to find my style. They have good categories and everything was set up.
Hi Julissa,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 10, 2015
My JustFab experience has been very good. I haven't used it in a while but every time I want to buy something, they always have what I'm looking for.
Thank you, Jackeline! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed July 10, 2015
The reason I cancelled my membership with JustFab is because if you don't go on and skip the month, you get charged the money and I would always forget to go on and do it because I live a very busy life. At one time, I had two or three credits filled up and I didn't need that many shoes so I cancelled, but everything else was good.
Hi Karen,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 10, 2015
I'm always buying things with JustFab, it's been great so far. I think I've got five purses and who knows how many heels from them. The first heels I bought were the first ones that fit me properly so that's how I first got started with my purchases with them. They give me selections as well and I like them. My most favorite purchase is the most recent heeled boots I bought from them. They're so comfortable and I was able to wear them all day without them hurting or anything or wanting to just take them off at the end of the day. All my purchase have been really good and so far I still have everything and they're still in good condition. It's been a little over two years since I've been a member and I just love everything - the quality of the shoes, the services it provides, etc. I've taken advantage mainly of the discounts they offer as well as the rewards points that I get.
Hi Ivonne,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 10, 2015
I've been a member with JustFab since February when I put my first order in which were two pairs of boots. And I love them. I also like JustFab's different styles. I'd recommend them.
Hi Sheniqua,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 10, 2015
I’ve ordered a lot of stuff from JustFab. Before they got big and they did all this expanding, the customer service was amazing to the point where it was impressive. You would call and someone would joke around with you about sizing and they would help you figure out what color you wanted. It was very patient, nice and friendly, and very professional. It made you feel like a part of this really cool group of people. But after what happened yesterday, I will never recommend them to others.
I used their app on my phone. I clicked a few things and was going back and forth to make sure there were things I wanted. I somehow ended up placing an order. And I was like, “Crap!” It wasn’t a lot of money and I had a bunch of credit but you can’t cancel it. I called customer service and told them, “Can you help me out trying to figure out what it was I ordered? It might be fine, but I don’t know what color the chain was in what I ordered. Is it gold or silver?”
The rep wasn’t listening to my questions. She was listening to part of my questions and jumping to an answer which had nothing to do with my question. It was the quality of the sound on her microphone, she was going in and out because I was only hearing half of what she was saying. She kept using the mute button - I don’t know why customer service reps today don’t realize how obvious it is when you’re in a room with 20 or 30 other reps talking when all of a sudden there’s silence. I find it extremely disrespectful.
After a few minutes on the phone with her and not being able to get any of my questions answered, I said “Well, I guess I can’t do anything about this. If I don’t like what I ordered, can I send it back?” She answered, “Well, yeah, I can’t cancel until you get it.” I told her, “Well, that makes no sense.” Her answers to me made zero sense. I work in customer service for years for an insurance company and have very little time for bad customer service. I wasn’t happy. I have one more credit left, and then I’m gonna cancel my account with JustFab. I thought it was really horrible.
Hi Jessica,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 10, 2015
I like the pricing, products, and the convenience of it. I really enjoy JustFab but I had gotten a new pair of sandals, have worn them three times, and I was heading out the other night and they just broke. There's not even a toe end print. I still got the little sticky thing underneath on the bottom - that's how new they are. I've had four pair of boots, sweater, couple of shirts and I've been happy with everything else other than those sandals.
Hi Kim,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 10, 2015
JustFab's concept seemed kind of fun and I went ahead to try it out. I should say finding styles that I want was easy. Yet, after getting around six pairs from them, I'm starting to feel like the quality isn't what I would expect for a pair of shoes that cost $40. For instance, I bought a pair of sandals and wore them maybe four times and the bottom broke in half.
Hi Amie,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 10, 2015
JustFab is great! I got some sweaters, sneakers, and jewelry and my friends are on it too. All the stuff I've seen so far is good quality, even their purses.
Great feedback, Lily! We sincerely appreciate it and we’re always happy to hear that our customers are happy!
Reviewed July 9, 2015
A co-worker had a bag that I loved and she told me she got it from JustFab. She referred me to go check it out. I'm not a huge fan of the selections that they make for me but I think part of it is just me. I work in a really conservative industry. There are things that I couldn't wear to work; for instance the heels are generally too high. It's important for me to be able to have versatile pieces. Although I do love the handbag choices and some of the shoes and everything I've gotten so far have been great.
Hi Chloe,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 9, 2015
I had eard JustFab was a good company and they have very good offers in shoes and pretty shoes, so that's why I started buying from them. I've been a member for 2 years now. I have a lot of shoes and sometimes I become a little addicted to that, so right now I decided to skip every month. I like some of the shoes and don't like some. Some are very good quality while some aren't. It depends on the shoes. They're a very good company and I don't have any complaints.
Hi Maria,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 9, 2015
After using my final member credit today (which I paid for), I decided that I did not want to renew my monthly subscription. The associate I spoke to told me that as I just made a purchase he recommends that I continue my VIP account until I receive my package and then call back and cancel. I still wanted to cancel so he then stated he was going to take away the VIP price on what I had ordered in the past. He then insisted that he had the right to change the price on my prior purchases if I chose to cancel and bill me the non member price. Excuse me?! He would NOT cancel my account. I will never order from them and I will never recommend this company. Horrible.
Hi Katy,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 9, 2015
I've been a member for four months. I like the discounts that we get as a member. It was pretty easy to find the item I'm looking for. Selections by the style expert are good. I bought a cardigan two months ago. It's good, in great condition and I liked it.
Thank you, Gabriela! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 9, 2015
I thought I was getting a promotional deal from JustFab for a free pair of shoes, but I ended getting screwed. They literally were taken $39.95 out of my credit card without my knowledge and making it a credit to buy items off their website. They told me I signed up for the program. I was like "no, I didn't", especially when the quality of items they are providing is not worth $10. The free pair of shoes was horrible. It felt cheaply made. I spoke to the customer service department. They pretty much gave me the runaround. Not very helpful, sounded like a tape recorder. Overall experience was horrible. Please beware this company will be charging unauthorized purchases. If they continue, the only thing guarantee is a future big lawsuit. Enjoy my hard earn cash JustFab.
Hi Heba,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 9, 2015
I've been a member of JustFab for 2 or 3 years now and it began when I found some shoes that I like from them. The selections from the style expert were okay but sometimes a little off. Last February, I purchased a pair of wedges and they were good. I have another pair that wasn't so good and I had to return them but JustFab took care of it.
Hi Tasha,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 9, 2015
JustFab's products were affordable and it was easy to look for items that I want. The selections they provide were actually good. Though, every time I purchase something special with shoes I have to always break it in to make it comfortable.
Hi Dawn,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed July 9, 2015
I found some cute shoes from JustFab. The selections that were given by my style expert were okay. I made my last purchase of a black pair of sandals about a week ago and the quality is nice.
Hi Latoya,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 9, 2015
I needed new shoes for a specific event and my friends told me about JustFab. The selections and the quality were good. I like online shopping however I cancelled my membership.
Hi Kat,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed July 8, 2015
JustFab has cute shoes that I wanted to try out. It's absolutely easy to find the styles of shoes I am looking for and I like that I can get really cute shoes especially with a VIP membership. I bought some heels recently and I think it has great quality.
Hi Akelah,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 8, 2015
I started buying from JustFab because of the buy one, get one deal that they had. I've been with them for almost a year and I really like the selection that they are offering. Back in May, I bought a pair of heels and its quality has been great.
Hi Kasey,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 8, 2015
I saw commercials of JustFab on Facebook. I wanted to try it out. They have the $40 promotion where you get to pick any shoes for $40. I thought that was interesting. I have been a member since February or March and my favorite is the sales. I took advantage of the $14.99 flats. They also had a 50% off their sandals, too. I bought four pairs of sandals in April and the quality was okay. It's not hard finding an item or style that I want in their website. I just don't like how if you take the shoes, it goes back to the beginning instead of continuing from where you stopped at.
Hi Andrea,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 8, 2015
I saw that JustFab has cute styles on their commercial so I started buying from them and eventually became a member. My last purchase was a pair of wedges. They were really cute and I like them but I felt like they ran a little loose on my foot. I recently discontinued my membership though because I kept forgetting to cancel it when I didn't want to order anything. But I do have a membership with FabKids right now.
Hi Cali,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 8, 2015
I like JustFab's deals and their shoes are very pretty. I took advantage of their $19.99 and the free shipping offers. Three months ago, I bought a black wedge sandals which is my favorite purchase so far. The quality is very good and they step well. Overall, it's convenient and affordable. I have recommended them to my daughter, and she’s now a member.
Hi Charletta,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 8, 2015
I've been a member of JustFab for four years and they always have a really good selection of shoes, which is why I purchase from them. All their items are very good and they last a long time. They're good and comfortable for what I use them for. They are true to size and never hurt my feet. When I wear them, there are lots of compliments every time. Their selections were more or less on point. Although I hardly ever shop from the showroom because I'm always looking for something specific. I bought some sandals last week, I received them Monday and wore them the next day.
Hi Laura,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 8, 2015
I heard about JustFab thru word of mouth. I went online and everything was cute so I purchased from them, but it doesn't look so cute when I'm getting ripped-off. I ordered one pair of shoes, I haven't had any problem with its quality but since then, this company owes me about two to three hundred dollars. They put me on an automated system and without even knowing, I've been paying for shoes that I've never even ordered for probably about five to six months. I called asking for a refund. They swear up and down that I've been receiving refunds but I have not. I'm more than upset. I'm insulted. I don't know what people think to just sit there and take money out of your account and not even reimburse you. I would not recommend them to anybody, I tell people to beware.
Reviewed July 8, 2015
I have been a member with JustFab for over two years. What I like about JustFab is I can skip a month if I don't want to order that time. Instead of calling and saying that "I don't want to be in JustFab anymore", I can just sign in and skip it. Also, I love the things I have ordered from JustFab. They are very nice. I ordered a lot of handbags and they are very stylish and beautiful. And I had also ordered for a pair of sandals and some shoes and they are wonderful. Once or twice I have had ordered for some shoes that were too small and sent them back and I got back the right size.
Hi Cynthia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 8, 2015
I was looking for something that was interesting so I went to JustFab's website. The shoes are not expensive but they're fine for what they are. I am not taking advantage of it right now, but it does not mean that there's not a lot on there to take advantage of so I would recommend them.
Hi Heather,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 8, 2015
One thing that I like about JustFab is the way they handle returns. If you return something, they're prompt to receive it and credit it to your account. I love their purses and they are wonderful. They have strong, good, very appealing and not cheap-looking items. But I'm getting ready to cancel because they're a little bit too trendy for me. I'm not that trendy since I don't wear heels anymore and I don't like that there's a charge every month even if I don't purchase anything.
Hi Joan,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 7, 2015
My experience with JustFab was okay. I would recommend it to a friend.
Hi Susan,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed July 7, 2015
I like having the different variety that you can't find in the mall. It's pretty easy to find the style that I want. Sometimes I like heels, sometimes I may feel I like flats, and sometimes I feel like sneakers are good. My last purchase was a t-shirt but I didn't like their sizing, but other than that, their quality is good and my experience has been awesome.
Hi Shandrea,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Updated review: July 10, 2015
The director of customer service personally called me to apologize and said he did listen to the phone call I'd had earlier. He was very nice and really sounded sincerely apologetic. He also gave me his personal line number so that if this ever happens again I can call him. Very nice of him. See, that was a perfect example of customer service and hopefully he will be able to train his phone representatives to be as courteous as he is. I really appreciated that he acknowledged that it was poor service before and that he called me. This showed me that I'm a valued customer and i appreciate that.
Original Review: July 7, 2015
If I could give negative stars, I would! And I made this account on ConsumerAffairs just to leave a review for JustFab, that's how angry I am! When I called today to cancel my account, they literally tried to make me feel like crap! I also recorded the conversation and will be posting it on YouTube, Facebook, etc, if no one from JustFab will actually get back to me and actually apologize.
When I called I asked to cancel and the representative I thought didn't hear me since he didn't reply to the comment and just kept saying I could just skip the month. But as I kept repeating myself, he just ignored me and tried to tell me he was just going to keep my account open. I very politely told him I would prefer to cancel my subscription for now and in the future I would probably sign up again, but thank you anyways for offering the skipped month. He got angry with me and repeatedly saying he was going to keep my account open anyways and I had to remember to skip the month each time or be charged. Then he said I couldn't cancel my subscription because I was obviously taking advantage of the company by cancelling my subscription!! What??! I bought shoes! And I would have continued to, but I just didn't want to have to skip each month that I didn't want to buy shoes.
I then asked to speak to a supervisor and he told me I couldn't. He kept ignoring my requests for 10 minutes and saying that it was not very nice of me to be taking advantage of companies and that he can't let that happen! When I finally yelled that I wanted to speak to a supervisor, he would not put her I until I told him why I wanted to talk to her. I told him it was for customer service and he told me that's what he was there for and I don't need to talk to a supervisor. When I finally did talk to the supervisor, she just said that it was unfortunate and that was it.
Most places will actually try to keep the customer and keep them happy but when I told her that I would no longer be a customer she only said that's fine and that's your choice. I spent a half hour on the phone with people harassing me and making me feel like I was a bad person for not being able to afford 40$ shoes each month. And like I said, I would have kept buying from them (just without a membership), but that was one of the worst customer service experiences I have ever had in my life!
JustFab, I will keep writing this review on your site and others if no one will listen to me, hopefully I can make it so that this doesn't happen to someone else. I will also be personally letting my friends know about this (who are still subscribers and I will be telling them what they can expect from Customer Service if they cancel) and anyone else I know that buys from you. The terms and conditions of the membership state that you can cancel a membership at anytime but I guess they just refuse and harass you instead. Seriously, shame on you guys for treating a paying customer like this.
Hi Justina,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 7, 2015
JustFab has a really good deal for shoes though I had just cancelled my membership. But I got to take advantage of their two for one deal for under $30 which was really cool. I bought a pair of boots and sandals which had pretty good quality. I would definitely recommend JustFab if you are an online shopper especially if you have a style in mind. When I had it, they had it broken up in styles and that was really nice.
Hi Capri,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 7, 2015
Been a member of JustFab for a few months and I’m liking the surprise email that I get. The style expert really helps you choose your personal style. Ordered some items two months ago and they were great and sturdy. It really lasts long even when it gets wet like when it's raining. I even saw a celebrity with the shoes I bought.
Hi Katrina,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 7, 2015
I placed an order with JustFab ltd in the UK and was please to receive a first time discount and liked the clothes. I have just gone to my account now 4 months later and was shocked to see that they have taken out £44 per months for the past 3 months so altogether £132. I have never entered into any agreement with them and to me this is stealing. I've spoken with their call centre in the Philippine and they were beyond confusing. One minute they are saying they've made a mistake with some VIP program and the next moment it's all my fault. Made no sense to me. I've never been scammed before but I feel I have with JustFab. I will never use this company again.
Hi Anna,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 7, 2015
JustFab had pretty shoes at good cost and quality. The selections that were given to me by my style expert was okay and I purchased a pair of boots a few weeks ago. I'm recommending JustFab.
Hi Mimi,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 7, 2015
I enjoy the cute little shoes that I had from JustFab. But I have medical issues and couldn't continue. When I discontinued, they were nice, so I don't have any issues at all.
Hi Elizabeth,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed July 7, 2015
My experience with JustFab has been good overall.
Hi Tiyachasha,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed July 7, 2015
I heard about JustFab through a friend. And they had a deal going on so I tried them out. Looking for the styles that I like is fairly easy. Also, the selections given by their expert were great. I am no longer a member since I already cancelled my subscription. But the quality of the items I purchased from them was really fantastic. I was a member for 3 to 4 months.
Hi Vyshnavi,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Updated review: July 10, 2015
JustFab quickly contacted me and worked out the issues I had, which I really appreciate. I would just like to say they're really not a bad company as long as you're aware of the monthly charge if you don't skip the month. They have great shoes, unfortunately I'm just too forgetful.
Original Review: July 7, 2015
At first I was really happy with this company because I ordered a pair of boots from them that were really cute and comfortable enough. However, I didn't realize that they were taking money out of my account every month. By the time I did realize they had already taken 3 months worth out. I tried contacting them and they wouldn't let me get my money back so I figured I'd just never make the mistake again. However, this month I forgot to skip by the 5th (it's the 6th now) and now I'm just supposed to accept the fact that they're taking another $40.00 out of my account when I'm broke as it is? I'm beyond annoyed and just want my money back!
Hi Gabriella,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 7, 2015
JustFab is great. It is easy to order online and the shipping is fast. I would recommend them.
Hi Samm,
We sincerely appreciate it and we’re always happy to hear that our customers are happy!
Reviewed July 7, 2015
It was not difficult to find the item I was looking for using JustFab. In fact, I saw a pair of boots that I wanted and their quality is good. I've been a member for a couple of months now and I don't try to skip months because they would still charge me, but I like the option of being able to skip when I want to.
Hi Jessica,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 6, 2015
I like that there are new styles every month and JustFab's products have very good quality. In addition, whenever I have forgotten to look at my boutique, it racks up as points. So whenever I'm ready to purchase something, it's there. It's just easy and fun. Two days ago I bought a new print dress, though my favorite are still these suede blue pumps I bought a couple months ago.
Hi Mi'Linda,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 6, 2015
A friend told me about JustFab. Once they set up my profile it was fairly easy for the styles that I liked to keep coming up. I've been a VIP member for a year and half now. For the months that I don't want to purchase or it's not within the budget or it's not something that I'm looking for, then I'm able to skip the month without any penalty. The style experts are pretty much on point with their selections for me as far as my likes and dislikes. A couple of months ago I purchased some sandals and I've worn them a couple of times and the quality is good.
Hi Andrea,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 6, 2015
I ordered some shoes from JustFab since I was going out for my birthday trip. It wasn’t hard to find the shoes that I like, however some of them were really narrow and couldn’t fit them. They should try to get wider ones in order to cater for those who don’t have narrow feet. Nevertheless, I’d still recommend JustFab because they have really nice shoes.
Hi Maya,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 6, 2015
Finding the style of shoes I wanted is easy and their suggested items appeal to me. I got to avail of their $39.99 worth of shoes. My last purchase was a pair of flats and they're pretty but I can't wear them. So I'm trying to get a size exchange for it. Is it too late to send it?
Hi Monique,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 6, 2015
Finding an item or style I wanted was pretty easy, I was looking for some shoes and JustFab had what I wanted. I have been a member for over a year and I can get stuff and send it back if it doesn't fit. My last purchase which was about a couple of months ago was a dress. The items have pretty high quality. Good products, good service.
Hi Carissa,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 6, 2015
JustFab had a pair of nice wedges and it really caught my eye. So I ended up doing a membership with them. I really like their services. But I did have a problem with the skipping over the computer. I was going to cancel because they charged my card when I skipped in the months of May-July, but one of the consultants were able to figure that out for me. It was good to know that there's something's offered since I love all their shoes. They're very comfortable and convenient. I bought a pair of heels last month for my birthday and it has really good quality. They do not peel. I've also worn my wedges in the rain, but the colors don't fade as well and I'm really happy about it.
Hi Carolina,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 6, 2015
JustFab's stuff is cute, so I thought I would try it out. I've been a member for a couple of months. I bought shoes weeks ago and they were good.
Thank you, Juliann! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed July 6, 2015
I was just surfing the web and I saw some cute items that I liked from Fabletics which is connected with JustFab. It's convenient to shop online. The shoes are okay and I've got some sandals that I liked. There were some that I sent back and it was mostly because of the size. I was just confused a little bit on the billing. If you don't order they bill you but you still have the credits. I really couldn't keep track of that very well so I was never quite sure if I was being overcharged or undercharged. It's on the website but when you're speaking with an actual person, they should be able to explain it a little bit better.
Hi Leslie,
We sincerely apologize if you have had a negative experience with our Fashion Consultants. Our customer service is very important to us and your information will be forwarded to our Quality Assurance Manager for further review and the proper training will be implemented. Our members’ satisfaction is one of our utmost priorities and we would do our best to resolve whatever issue you may have encountered. If you have other questions/concerns, please do not hesitate to contact us at your earliest convenience.
Reviewed July 5, 2015
I recently purchased running shoes and honestly they weren't as what I expected but the two purses that I've gotten were really good quality. But I like the available styles of shoes, clothes and purses in their site and it's easy to find things that I'm looking for. I'm happy with my experience overall.
Hi Christi,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed July 5, 2015
The deals that JustFab has were good and I found the shoes that I like. I bought a pair of flats three weeks ago and I like the quality. Overall it was a good and pleasurable experience.
Hi Brenda,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 5, 2015
There was a pair of boots that I liked and the price was reasonable that's why I decided to go ahead and make a purchase from JustFab. I noticed that they are also selling clothes which I want to check out. I am going to go back-to-school shopping and JustFab is the first that I want to go to and purchase from.
Hi Tracy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 5, 2015
JustFab is excellent and my experience has been great and amazing.
Hi Nyra,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed July 5, 2015
I was looking for sandals and found a pair of really cute ones on sale at JustFab. Aside from the wide array of items on sale, they also have a personal stylist which makes looking for the style I want easier. They also regularly suggest items that are appealing to me. Since then, I’ve gotten 3 pairs of shoes from them and I haven’t had a problem. I’d recommend them.
Hi Briana,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 4, 2015
I first heard about JustFab when my daughter found a pair of shoes that she wanted to order. I have been a member for a few months and my favorite thing about that is the new options that they offer. It's nice that I can skip a month and I don't have to pay for it, but it does suck that I have to skip it by a certain date because I have forgotten. The pair of shoes that I got is nice and don't look poorly made.
Hi Sherri,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 4, 2015
What made me purchase from JustFab is the quality of their shoes. Looking for the item and style I liked wasn't difficult at all - I just browse and check with everyone that I like, and it works out fine. I love the last purchase I made from them two months ago - it was a colorful one with many flowers. I enjoy JustFab, and would recommend it.
Hi Michelle,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 4, 2015
I've been a member of JustFab for over a year now and I've taken advantage of their special offers like half-price off on sandals. With them, it's easy to find the items that I'm looking for. They have cute, fashionable and trendy shoes with excellent quality. My favorite purchase so far is the Darcy.
Hi Andrea,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 4, 2015
I was just looking online and decided to give JustFab a try since they had a good sale. I have been a member for about four months and I am happy with them. I really like that there's a lot of different styles, frequently every time.
Hi Zoe,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed July 3, 2015
I like JustFab's products, and everybody there is friendly. I was looking for some boots that time and they were out of everything so I waited for a couple of weeks thinking they might get that back in. When I called back, they still didn't have it. So I ordered some sandals and a purse instead. I wanted a particular pair that they had because they were pretty, but I never got them in my size. I wasn't quite happy and my husband got upset as well and don't want me to order from them any longer. I, however, did like the girls that decided to help me out. Also, the quality of those I got from them were good.
Hi Monica,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 3, 2015
I've been a member for a year and a half and so far it's been good. I like the styles, the shoes and especially the prices and the sales. Actually, I have a package. I like the shoes but It can't fit, so I'm going to have to send it back to them. I also took advantage of their credits. Back then, I didn't know that you've got to skip them off. So I had the store credits. That was actually beneficial -- I had four free pairs. I also bought a new purse and it's my favorite purchase so far. JustFab is a good website and a good business. They mean well. They can express more of the policies, though.
Hi Danielle,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 3, 2015
I like JustFab's shoes! It was easy to find the item or the style that I was looking for. My favorite thing about being a member is their VIP prices. Last month, I bought a pair of wedges and their quality is good. Some of those in the selections given to me by my style expert are, however, off. They have a lot of styles that I like, but they don't have a section for just platform shoes. I like platforms and wedges, but they only have one for wedges and nothing for platforms. Also, they are under pumps, so they are mixed in with others that I'm not going to use.
Hi Brenda,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed July 3, 2015
I saw a few cute things which made me purchase from JustFab. My last purchase was a month or two ago, which was a purse and of very good quality. I also have been able to take advantage of their reward points.
Hi Brittany,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed July 3, 2015
I liked my friend's boots a lot and heard from her about JustFab. Now, I've been a member since February. Finding the items or style that I was looking for was easy. My style expert's selections were good. However, I don't get a lot of time to look at them because I'm in law school. The boots that I got were too small in the calf when I thought they were going to be bigger. And now I missed the 30 days, so I really don't know what I'm going to do about that.
Hi Juliana,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 2, 2015
I liked the JustFab shoes when I came across them online, it was easy finding the style I was looking for. I've been a member for a year and a half and I love my accessibility to the shoes, dresses, and the styles. I like the selections given to me by my style expert as they're nice and fit my style. They're good quality. It's really fun and I like shopping on the website.
Hi Hope,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 2, 2015
The items have decent quality for the value that JustFab offer. I got to take advantage of their Memorial Day sale, 50% off of everything, and then all these introductory offers. I don't always love the items selected by their style expert but I just normally would search the site myself and find what I want. Just today I've bought a dress from them.
Hi Lori,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 2, 2015
Sometimes it's easy to find what I like in the site but then sometimes not so much because they may be out of the size that I wear. JustFab offered deals that I got something for cheaper. That was pretty good but the only thing is that the shoes never fit. But that's just because I'm 5 1/2 but I really have small feet so sometimes 5 1/2 is still too big. They offer really good quality items. And I was really sad when a pair of shoes didn't fit because I thought they were perfect. But I have a family member that has just a little bit bigger feet so she could fit them so that was okay and it wasn't wasted. One of the shirts that I bought from them was really, really soft and it was amazing. So far I'm happy with my experience.
Hi Alyssa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 2, 2015
I saw that JustFab had a similar pair of shoes that I like from one designer so I signed up with them. Overall the quality of the items that I purchased was fine. Though I'm not a member anymore I was happy with them.
Hi Janet,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services! If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed July 2, 2015
I was on the hunt for a pair of heels for an event and came across JustFab. I created an account because the prices were pretty fair. I picked out stuff from the boutique that they suggested but ended up looking through the entire catalog of shoes. I liked the selections I was given but was curious to see what else was there. They have pretty good quality - I haven't received anything that was broken or poorly made.
Hi Jermaine,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 2, 2015
I had a very good experience with JustFab but I’m not ordering anymore stuff. I’ve got enough.
Hi Beverly,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed July 2, 2015
One of their sales event got me to purchase with them and I've been a member of JustFab for a year now. Quality of the items are okay and I like the good selection. They regularly suggest appealing items. My last purchase was a purse three months ago.
Hi Emily,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed July 1, 2015
I saw JustFab in YouTube and I liked their selection. The shoes I bought there were pretty good. I've worn their shoes to the ground.
Thank you, Courtney! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed July 1, 2015
Okay so last year I bought 2 pairs of shoes for Vegas. They were good but a little too high and I never ordered from them again taking my credit card off file so I wouldn't be charged the monthly fee. Just today I got a email from JustFab stating that my bouquet is ready and if I don't pick anything my card will be charged. So I thought it was weird since I haven't ordered in a year and I had taken my card off file. When I logged in to check my billing info to see what was up to my surprise there was a card number on file for an AMEX. I've never had a AMEX in my life. HOW DID THE CREDIT CARD GET THERE?
Honestly if I was careless person and logged in and went ahead and bought shoes without checking the card on file like why would I ever think it would be someone else's card number on file but my own? (I shouldn't even have to check.) And then the card gets charged and then I get IN TROUBLE FOR STEALING SOMEONE'S CARD!!! How would I even plea that it wasn't my fault like the police saying "oh yea sure the card number just jumped into your account." This has got to be a mistake on JustFab's end. Good thing I didn't order anything. CONFUSED STILL. And I would never call this company to let them know what's up because I have in the past and the lady on the phone was so slow like when I told her I needed to take my card off file/close my account, she was like "you can't do that. Hehehe." If I were to call she would probably have no clue what I was talking about like this could never happen.
I LITERALLY ALMOST GOT CAUGHT WITH CREDIT CARD FRAUD. I want to cry. What kind of company would do that to somebody? Oh and by the way my card did get charged after the one time a year ago when I bought shoes but they did give me my money back. No where when I first signed up did it say I would be charged monthly. At least they didn't make it noticeable to my knowledge. Anyways LET JUSTICE BE SERVED TO JUSTFAB FOR THOSE POOR PEOPLE WITH THEIR CREDIT CARDS UNDER OTHER PEOPLE'S ACCOUNTS AND TO ALL THE PEOPLE THAT GOT CHARGED A MONTHLY FEE WHEN THEY DIDN'T EVEN KNOW ABOUT IT. Now we wait for JustFab's generic response that they probably cut and paste from their Microsoft word documents.
Hi Ashley,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 1, 2015
I loved my experience and I'll be buying more from JustFab. They're a great company. I love the fact that I can do some shopping online when I'm in bed. Obviously, my favorite thing being a member is the price. I've used JustFab a couple of times and I like the variety that they have. They're shipping at great time, how it's packaged and how it's made. It's a great product and they're not cheap shoes. Selections by the style expert were good. You go through ebbs and flows of what you want to wear. Even if I don't like the selection or don't find anything that I like, I can always go to what I'm looking for. When you're buying shoes, you're buying shoes because you like them. You want to feel pretty or you need them for wintertime. Whatever you're looking for, there's definitely something for everyone. I love JustFab.
Hi Domini,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 1, 2015
I have been a member of JustFab and have never has two transactions taken out UNTIL I cancelled one. It takes FOREVER to cancel... see the millions of YouTube videos on the hell of JustFab. They charged me $40 dollars AFTER I cancelled my account. It's very sneaky the way they get you to sign up and take money out of your account month after month and after you cancel they still take money out of your account. After I called and talked to someone about cancelling (they will do anything for you to not cancel) I was sent to customer service, they were rude. I called 3 times. The first two I was hung up on, put on hold AND THEN hung up on, the next lady was combative with me after talking to her and saying "this is horrible I am a single mother, a student, and I have a job... why are you taking money away from me?"
They came up with some bad excuse tying it to another account that I had not authorized for money to be taken out. Watch this!!! I am not the only one and this needs to stop. Horrible customer service and they act like angels when you want to cancel and act like the devil when you want your money back because they are taking money without the authority to. CANCEL YOUR MEMBERSHIP and I hope this helps to never sign up in the first place. **
Hi Elizzabeth,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed July 1, 2015
I've got some okay experiences with JustFab. I liked the deals that they were giving me the first time and then after that I just liked the purses, bags and things that JustFab offers. The bags that I have purchased and got has really held up well. They're sturdy, nice and not your usual $30 bags. It's nice quality. A lot of times people ask me about my bags and I tell them that I get it from JustFab.
Hi Alicia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed July 1, 2015
When I first started with JustFab years ago the selection was a lot better. I could pick two or three pairs at a time but it's gotten more difficult over the years to find what I like. I'm a shoe person and I love shoes. My closet have literally boxes and boxes of shoes in there. I got the discounted pair for my first purchase in JustFab. I've actually purchased so many pairs of shoes that I've gotten quite a few free or at a discounted price just after you purchase and build up the credit and you could use the credit. The shoes are inexpensive but they have pretty good quality so they last a while. I'm still a member so obviously it's been a good experience.
Hi Sabrina,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 1, 2015
I love boots and I'd seen some boots in JustFab that I like. They were like tie-up boots, like combat boots but they’re women’s, and my daughter liked them. So I bought her a pair first and then I really liked them so then I bought me a pair. So we bought the same kind of shoes. They are really nice and sturdy - they are really good boots. However, when using the style expert, it gives certain choices and some of them are not something I would pick. Majority of their shoes have heels but I would like a little more selection with the flat shoes. But besides that I'll recommend JustFab and I even recommended it to my sister-in-law and my sisters.
Hi Kathryn,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed July 1, 2015
I started with JustFab November last year. I'm able to get good discounts and style experts give good selections. I'd like them to bring things that I put on my wish list because some things easily get sold out. And their items are of good quality.
Hi Nicole,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 1, 2015
I've been a member of JustFab for two years. Sometimes I don't feel their selections but for the majority of the times they are good. I got three pairs of shoes and two pairs of shorts. I had a hard time with the pair of shorts and I had to send them back because of the look but I love the denim shorts I got. They are good quality items.
Hi Latasha,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed July 1, 2015
I like the style of shoes in their site. Everything is really different. Most of the time JustFab suggest items that they think I would want and their style expert actually chose pretty good items for me. Overall they have good quality items and I would recommend them.
Hi Jannette,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 30, 2015
One time I needed shoes and I remembered about the site so I looked at it, and I bought it. I just skip when I can't buy anything, but I'm still a member. Earlier this year, I purchased two pairs of boots and one pair of flat shoes. They were of good quality though one of the pairs are squeaky. But I figured out a way to make it not squeaky anymore. I like that it's only $39.95 per shoes so I was able to get three pairs of shoes for the price of one pair. I thought that was an awesome deal. And the shoes are nice and there's free shipping. So I would actually recommend to a friend.
Hi Giannina,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 30, 2015
Finding the style that I want in their website is really easy. I like the seasonal changes of the shoes or the options that are available. Their selection is okay but I'm picky and sometimes their items don't come as the quality that I pictured it from the photo that's on the website.
Hi Brierra,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed June 30, 2015
Everything was good about JustFab and they're good quality. I like everything on there.
Hi Belinda,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 30, 2015
JustFab's sandals are cute so I bought from their site which I found very easy to find the style I like. I've been a member for about six months and took advantage of their two for $39.95 special offer. Two months ago, I bought two pairs of sandals and they were great, in fact, I still wear them.
Hi Tavara,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed June 30, 2015
It's been a fine experience with JustFab so far and I have a couple of credits there. I started buying from them because I saw something they carry that I liked, but this has not always been the case with them though. Nevertheless, what I received has been good quality despite the width of my foot that sometimes makes the shoes hard to fit.
Hi Becky,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed June 30, 2015
I never felt that JustFab's shoes have accurate sizes. In fact, every single pair I bought from them did not fit so I had to always get a higher size or I had to take it back. I stopped ordering altogether because I never got what I wanted when I needed it.
Hi Vanessa,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 29, 2015
All the sizes of JustFab shoes are way too big for me. I am usually a 5 and they only have a 5 1/2 and that was the smallest size. I had to cancel the subscription because I ordered a bunch of shoes but they did not fit me. In terms of quality, some of the shoes were better than others.
Hi Giuliana,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 29, 2015
JustFab's price point and cut styles were good. Moreover, finding what I like is fairly easy. I also like that I'm prompted to check the website every month because I know that if I don't opt out, I'm going to be charged. The style expert gave me good selections. I can't always find something that I want but usually if I just keep digging deeper into the website, I can find something. I got a sale on the last purchase. I bought two pairs of shoes and I got a discount on one of them. They're of good quality too.
Hi Amber,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed June 29, 2015
I'd recommend JustFab. I've been a member for 5 months. The selection handpicked for me by my style expert usually appeals to me. I like them.
Hi Lucero,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! Should you have any questions please contact us at 866-337-0906.
Reviewed June 29, 2015
I love shoes and JustFab had great pairs of shoes on their TV commercial so I felt I had to call and buy those. I have been their member for a couple of months and my favorite part was that I didn't have to pay for the shipment. They even switch pairs out and ship it. I was in-between in terms of the appeal of their selections, but I did love the styles that I like. Plus the product quality was very good.
Hi Ashley,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed June 29, 2015
My daughter told me about JustFab. I liked their heels and dress shoes so I decided to buy from them.
Hi Antoinette,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed June 29, 2015
Everything has been fine with my experience with JustFab. I am not disappointed with them.
Hi Caroline,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed June 28, 2015
JustFab is great and I like them. I also tell everybody about them. They all tell me "it's really great." I'm really pleased. Some would say, "Where did you get those?" I'd say "JustFab.com." And I'm happy with all my purchases from JustFab. It's also nice to get suggestions from the style expert. Although I decide what I like but I always like people's opinion.
Hi Karlene,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed June 28, 2015
There was a pair of shoes I saw from television that I liked on JustFab so I purchased from them. I cancelled my membership though but had to re-sign up to buy another pair of shoes. Quality is what you pay for but you have to sign up to buy from them.
Hi Mareesa,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services.If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed June 28, 2015
I've been a JustFab member for about ten months. The promotions they have is mainly the reason I started buying from them. They give me credit every time I make a purchase. It was easy to find a style that I'm looking for. Those selections given by style expert are good - they are the type of shoes that I like. I especially like their heels and I got a pair two months ago.
Hi Ivonne,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed June 28, 2015
I've only been a member of JustFab for three months and everything was fine. I purchased from them because of their buy one, get one promo and the quality of their items is great.
Hi Tammy,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed June 28, 2015
I bought from JustFab because the price was reasonable and I was interested in Baby Phat. I've been with them for three years now. I also like the ease of ordering, my products being what I expected and delivery being free. JustFab is really affordable, convenient, and stylish.
Hi Demetra,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed June 28, 2015
I first heard about JustFab thru my cousin. I love JustFab. I really like them. I have been a member for about a year now and I feel that the quality of the items I received is always good. I would recommend them.
Hi Shana,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 28, 2015
Good experience with JustFab. I just had to cancel my membership because I had identity theft and they ordered a bunch of stuff that I didn't order but other than that, I love JustFab.
Hi Cieara,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed June 27, 2015
The quality of the shoes are nice, and it wasn’t expensive.
We appreciate your feedback, Jhada! We always strive to provide the best service!
Reviewed June 27, 2015
What caught my attention to JustFab the first time is their deal of buying a pair and getting another for free. I have purchased several sandals from them and everything is nice. But recently, I feel like it's changed since I started ordering. The styles are not as nice as before. However, the ones that I have bought so far have good quality.
Hi Veronica,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed June 27, 2015
I returned my shoes to JustFab over a month ago now and still have not had a refund. Every time I get in touch I get an automated response stating there's no way of knowing how long it will take. I have been in touch with my bank who say there is no sign of them attempting to put it back in my account. I will not be using them again.
Hi Katie,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 27, 2015
I saw shoes that I liked from JustFab and that's when I first decided to buy from them - I've been their member since February. In terms of their selections, they've given me something that I do like and some that I don't. Last March, I bought a pair of comfortable heels from them, which I love.
Hi Samantha,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 27, 2015
Biggest thing I like about being a member is that you can push off your monthly payment (a lot of places don't let you do that). Also, the processing of returns is fairly easy. However one time I had to return a pair of boots and I had to order a totally different pair that I didn't like because they didn't have any in stock. That's the only thing bad about it. Some of their stuff are really good and some of the stuff I purchased broke pretty quickly so I had to return it.
Hi Erica,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed June 27, 2015
I love shoes and with JustFab, which I heard from my friend, it wasn't that difficult looking for the styles of shoes that I like. I saw the some shoes with spikes that I was looking for. I also bought some sandals just two months ago and they're in good quality. I also love their personalized boutique. However, I tried to take advantage of their special offers one time, but it never happened.
Hi Ana,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 26, 2015
I heard about JustFab from a friend and last month I bought two pairs of shoes when they had everything on 50% off sale. I really like the quality of their shoes.
Hi K'Nicole,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed June 26, 2015
JustFab is great, but I didn't realize that I would have to be charged every month.
Hi Shkurte,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed June 26, 2015
I like their shoes - they are of very good quality. Options and price are the best things about being a member... and I have been for about four years. JustFab’s wonderful.
Hi Zujei,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed June 26, 2015
I like the unique styles of shoes from JustFab, and I constantly get compliments on them. The shoes are very true to size. It is easy to find and pick the shoe styles I want - usually the ones with fun and funky heels. I've been a member for three years now and I have three closets full of shoes! As I am a big shoe person, I don't want to spend a lot of money on one pair of shoes. I like to spend a little bit less money on a pair of shoes that still have good quality so that I get a lot more of them. I like that their return policy is easy, and that they do the buy one, get one deals once in a while so I would recommend JustFab.
Hi Michelle,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed June 25, 2015
So far, everything's good with JustFab. I chose to purchase from them because I liked the shoes that I saw. I've been their member for almost a year and my favorite things about it is that I've got free shipping and the quality of their shoes are very good.
Hi Yocasta,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed June 25, 2015
I've been a member of JustFab for a couple of years and I have no problems with them. The quality of their products is good but I wish they'd do lower-heeled shoes for work - not completely flat, just something in between. Nevertheless, I'd recommend them to a friend.
Hi Kathy,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 25, 2015
I've had a great experience with JustFab. We've always had a fantastic time, and we've definitely been more than pleased with the company's shipping and specials that we've come across. I recommend them.
Hi Alexander,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed June 25, 2015
I've been a year-long member of JustFab. I like the style of the products they carry and I've been given good selections that are of good quality.
Thank you, Molly! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed June 25, 2015
I've been a member for a while now, and I always like what I get at JustFab. The quality of the products is good, and I just bought some shoes semi-recently.
Hi Holly,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 25, 2015
I liked JustFab's shoes, so I became a member and bought a pair of boots from them a couple of months ago, which are of good quality. I'd recommend this company to a friend.
Hi Kristi,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 25, 2015
I always feel good about the quality of my JustFab purchases - I haven't had any problems with them yet.
Hi Margaret,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed June 24, 2015
I've been a JustFab member for eight months and I think I got pretty good selections from my style expert. Good quality products, too for the most part. They do everything fine and I'd definitely recommend them.
Hi Jewell,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed June 24, 2015
The items I have purchased from JustFab have good quality. It's also cheap. I've been with them for six months but I haven't shopped with them for a long time.
Thank you, Jenny! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed June 24, 2015
JustFab is a good service and I see a lot of cute things from them though it's not always in my budget. The quality is good and I haven't gotten an item that I felt was cheap quality.
Hi Nicole,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed June 24, 2015
I purchased shoes and they were very poor quality. Wore them once and killed my feet. Per company, I was unable to return due to the fact I wore them for 30 min before I had to stop and purchase flip-flops because the blisters were unbearable. Gave them benefit of the doubt and purchased a jacket. This was worst. Fit terrible and the quality was ridiculous. Literally fell apart while trying it on. Wanted to return but because I called for my return label one day too late, now I'm stuck with a $54.00 ripped, holes everywhere jacket from JustFab. There's nothing fab about this company!!
Hi Leslie,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 24, 2015
I liked the boots that I saw on their website so I decided to get a membership. They sell great quality items! I especially enjoy their special offers and I've already recommended them to a couple of people.
Hi Sylvia,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed June 24, 2015
Been a member of JustFab for more than a couple of years now but I often skip over the selections that the style expert gives me. Also, the quality of their products are great and I love it. I've always recommended JustFab to my friends.
Hi Jo,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 24, 2015
It's been okay and I would recommend JustFab. However, I sent something back to them last week but I haven't heard back from them yet.
Hi Christine,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed June 24, 2015
I like the stuff that JustFab carries. The last that I bought were the Octavia gladiators. I really love them and they have good material.
Hi Julian,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 24, 2015
I've been a member of JustFab for over a year. I like that they have the shoes available in my size, and the quality is good. I'd recommend them.
Hi Laura,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed June 23, 2015
For a few months that I've been a member of JustFab, I've purchased nothing but shoes. They have good quality, good price and the selections given to me by the style expert were appropriate which depends on what I'm looking for.
Hi Andrea,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed June 23, 2015
It was some of their handles that made me buy from JustFab and they also have nice stuff. I'm no longer a member because I never received my purchase even after almost a month. When I called back, they said that they didn't have the product anymore and asked if I wanted to get some other one - I said no. They sent me the money back instead. Still, it wasn't good.
Hi Anna,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 23, 2015
I like JustFab's styles but I got one item that I wasn't pleased with, but it was okay. I'd still recommend them.
Thank you, Monica! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed June 23, 2015
There was a really good deal at JustFab so I started purchasing from them. Their items have good quality. I'd recommend them to my friends.
Hi Amanda,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Reviewed June 23, 2015
I love their shoes. But last time, I ordered two pairs of shoes, they were in my size but they don't fit me. I'm the kind of person who hates returning stuff so I kept them. But I don't have any complaint so far cause when purchasing online, one can't tell the size and materials of the items. It's not like you go to the store and try it on. But I don't have any problem with the shoes that I had before. They fit me well and don't hurt my feet. I could stand and dance with them. However, the watch they promised to send is not working even after changing batteries. But other than that, I like their shoes and I had and would definitely recommend them to friends.
Hi Elmise,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed June 23, 2015
Saw some JustFab shoes online that would match the dress I had to wear for my niece's quinceanera and I've been a member for about a year now. They did a monthly selection and it gives you the option whether you like the selection or you want a different one. Whenever you don't really have any budget to get a new pair of shoes or what have you, they allow you to skip the month which is great at times. My last purchase was a pair of sandals but my favorite purchase is my platform. Quality wise, I still have shoes that I got last year and they still look great.
Hi Andrea,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Best regards,Clarisse
Reviewed June 23, 2015
I purchased from JustFab because of their buy one, get one promo. When I first got my shoes, they were too big. I sent them back and they said that they didn't have those shoes in the size that I wanted. And then I had to get store credit. Also after a month, I started noticing they were charging my card even if I wasn't buying anything so I told them. I can't get my money back. That wasn't fair.
Hi Jessica,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 23, 2015
I recently bought some sandals from JustFab and they're good quality items. I would definitely recommend them.
We appreciate your feedback, Ramona! We always strive to provide the best service!
Reviewed June 22, 2015
I was looking for a pair of boots and made my first purchase with JustFab. Now I've been a member for 8 months. Their selections are fine, and of great quality. They're not always my taste but I would tell them and they give me alternatives.
Hi Bridget,
We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 22, 2015
I won't shop with JustFab again. They have good shoes and it was good at first until I found out that they were taking money from my account without me knowing, and they signed me up for a program that I never signed up for.
Hi Noelle,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 22, 2015
I never really had major problems with JustFab other than my own lack of diligence looking at sizing. They've always been very good to me, and I enjoy them a lot!
Hi Ashley,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed June 22, 2015
I like being a member of JustFab. They have a good deal and good quality. It was just hard sometimes to skip the month when I couldn't pay.
Hi Keishana,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 22, 2015
JustFab had a lot of cute styles and they're very affordable. Most of their heels are a little hard to walk in but they're good shoes and I will probably continue to keep using JustFab. It's been great.
Hi Tyler,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed June 22, 2015
My overall experience with JustFab was good.
Hi Jane,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer!
Reviewed June 22, 2015
Heard about JustFab from my aunt. I was getting married and needed shoes and they had the style and color I was looking for. Once I put in my size, I was able to go through it. I've been a member for four years now and I like getting shoes and availing of the discounts or the buy one, get one. Last March, I purchased three pairs of shoes, two purses, and a dress. The selections given by the style expert are nice, you can make adjustments if you need to and items I've purchased have lasted.
Hi Shanique,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed June 22, 2015
JustFab is great. I recommend it!
Hi Belinda,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 21, 2015
I like all of the shoes that I bought from JustFab - the boots and the heels. I started buying from them because of their $39.95 offer and they have cute shoes. The selection is good and I like the quality. The shoes are also comfortable.
Hi Diana,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 21, 2015
Overall experience with JustFab is fair.
Hi Chevella,
Thank you for sharing your feedback! We will utilize your evaluation to improve our products and services.
Reviewed June 21, 2015
I cancelled my account because they charged me $49 when I didn't buy something for a month. They refund my credit but I don't want to be charged if I don't buy something or forget to buy something for one month. You can't expect me to want to buy something every single month. If I don't have money that month or if I do and that's the only money I have, I have to buy something so I don't be additionally charged and that doesn't make sense to me. So that's my problem with JustFab but I had a nice experience with them and the clothes came on time.
Hi Nicola,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 21, 2015
The products that they offer, and the styles, are good. Plus it's easy to navigate through their website. It makes your shopping experience that much more pleasurable because there’s no hassle.
Hi Ashley,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more! Should you have any questions please contact us at 866-337-0906.
Reviewed June 21, 2015
I would recommend JustFab. I like the shoes they have and the ladies I talked to were very nice to me. When I cancelled my membership, the rep I spoke to was very nice and told me to come back anytime I wanted to.
Hi Ola,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. If you encounter any problems with regards to anything that may have inconvenienced you, just call our hotline at 866.337.0906 to speak with one of our Fashion Consultants and they'd be more than glad to help you out!
Reviewed June 21, 2015
I chose to purchase from JustFab because of the variety of shoes they had. It was easy to find the style I was looking for. Though I was a member for only about two months I was able to take advantage of the special offers that they have. I bought two pairs of shoes and the quality was very good.
Hi Taylor,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 21, 2015
So I called earlier in the day about my account regarding an order that I placed. When I got the dress, my mom exclaimed, "Oh, It's really cute!" But her "Oh" turned to "Oh NO!" when I turned around and she saw the lines didn't match up on the back of the dress... it was very very noticeable. I wasn't happy because I didn't feel that the photo of the dress online matched the product! I expected there to be two layers, but it was one, and of a much cheaper fabric than expected. The shoes I ordered did not fit to size and are too small for me to wear. So I was pretty bummed about my experience, and also the fact that I thought I had spent $50 on it. So I called to return the items. I was told there was a $3.95 stocking fee in addition to the $9.95 shipping and handling return fee.
If I had seen these items on the rack, I NEVER would have bought them in a million years. It was the product at fault, not that I had changed my mind about the color or pattern! I escalated to manager, and mgr said I had spent $19.95, not $49.95. I cooled down instantly. I said, "I'm sorry, I'm sorry, I did a lot of online shopping that day, and I thought I spent $49.95". Fair enough. I am not going to argue with someone over $20. But I am going to spend time on reviews, since there are a couple of errant items.
When I put in a new, completely valid credit card number, the online service is unable to remove the old one. Even when you call customer care, they have to escalate this to the manager and it will take 24-48 hours for this. Yes, these are the people disposable credit cards are made for, because they have a CLUB that will automatically charge you and a REPUTATION for not cancelling accounts despite desperate cust attempts. They know this. I don't think customers are signing up with disposable credit cards when they START their accounts, but some think to do this once they are desperate to leave. I know I did!
The $3.95 restocking fee must be hidden really well so that an average consumer will miss it. They will also miss the $9.95 exchange/return shipping. Dude, need i say more? Ok, and this technically goes beyond "A Couple" but... their quality sucks! The dress and shoes I got were made in China for pennies on the dollar, and that's generous. It's abysmal. This site is designed to be a one trick pony. Once you get the goods and try to cancel, it's too late. You must endure a call to customer service and even then according to reputation your credit card is not safe.
I now am satisfied with them having got my $20 (and being smarter for it) and my account cancelled, with a confirmation of my cancellation in my email box. STAY AWAY!! THE NUMBER GIVEN ABOVE NEEDS TO BE CHECKED BY CONSUMER AFFAIRS. IT MAY BE A VALID NUMBER TO REACH JUSTFAB.COM BUT IT IS NOT ONE ON THEIR WEBSITE OR GIVEN TO CUSTOMERS WHO HAVE ISSUES. It would reach customers who are checking out a business before buying, however. God, how evil can they get??
Hi Liz,
We count on our customers to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 21, 2015
I've been a member for 3 years now. I like that they let you know when things go on sale and then as a VIP member you get some discounts. I always shop especially when they have a sale. My last purchase was a pair of shoes and a watch.
Great feedback, Vannessa! We sincerely appreciate it and we’re always happy to hear that our customers are happy!
Reviewed June 20, 2015
I've been a member for maybe a year or so, but I just started ordering about four months ago. The best thing about it is that I get emails about the new shoes every month. But it was my cousin ordering from JustFab who told me it was good and I just started ordering great shoes and accessories. It wasn't complicated to find something I'm looking for. And when I started purchasing stuff, there was a 'Buy 1, Get 1 Free' or a 'Buy 1, Get 1 Half Off' which was totally cool. I bought the cute, snakeskin type gladiator sandals and they came last week. They're of fair quality and I wouldn't be purchasing them if they're not because I'm very particular about my shoes and what I wear on my feet.
Hi Serene,
Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.
Reviewed June 20, 2015
JustFab had a lot of things that I like. Their stuff has a good quality, the prices are reasonable and it was not that difficult to find the style of shoes that I was looking for. But I hope that they would have more variety, more of the high heels and wedges and the medium height shoes because everybody likes those shoes. I do love their bags and I take advantage of any of their special offers. In fact I loved my last purchase which was for two of the little pairs of boots. I would recommend it to friends.
Hi Allison,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed June 20, 2015
I like their good quality. Also as a member for about a year, I enjoy the different types of shoes being offered. I bought white flats and white bag two months ago. I've also bought some shoes at half off. It's easy when I know what I want. It's like if I know I want white shoes and then I find white shoes, that's how it is. That's how I like to shop.The only thing I don't like about JustFab is the fact that you have to remember to cancel.
Hi Lesly,
Thank you for providing feedback about your experience with JustFab! We welcome the opportunity to improve our products and services. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed June 20, 2015
I returned a pair of shoes that I bought. But JustFab was good. There is nothing I dislike about them.
Hi Shanan,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Reviewed June 20, 2015
I recommend JustFab. It's good. A couple of the times when I buy things that are not the sizes that I would get anywhere else I have to return them.
Thank you, Tonya! We love being able to provide the service that our customers seek. We appreciate the time you spent to share your experience!
Reviewed June 20, 2015
My sister told me about JustFab, and I like their stuff. However, I am a size 5 and they didn't have most shoes in my size so it was harder for me. But I like having the monthly withdrawal and I could just choose an item, which was fast and easy. And quality is good.
Hi Leslye,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 20, 2015
I like JustFab. It wasn't difficult to find the styles of shoes I like. I purchased some good quality wedges a month ago but my favorite purchase is the boots.
Hi Anette,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If you ever have suggestions for improvement, don't hesitate to call us at 866-337-0906.
Reviewed June 19, 2015
I knew people who use JustFab and saw reviews so I tried it. It's easy to look for shoes that I like because they send me monthly recommendations. I really liked the ones I have recently purchased from there. The quality of the products were really good - they are well made. I also like that I can skip a month if I need to. JustFab is a great website and has great customer service.
Hi Olivia,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you encounter a problem with regards to your order or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.
Reviewed June 19, 2015
I am extremely unhappy with every single business transaction that has happened with this company. First of all, it's one of those, you make a purchase, and unless you read the small print, you are actually signing up for a "monthly membership" that charges you $39.99 a month... And then you have credit in your account to use as you please. Fine. I thought I'll give them a try.
My first purchase was 2 pairs of shoes. They were NOT what they looked like in the pictures. They were hideous and extremely cheap looking. I wanted to return/exchange one of the pairs, because I will never wear them. Come to find out, that because I took advantage of their "first purchase special", I am not allowed to exchange them. Ugh... Ok. So another month went by, I get charged again, and I decide to try out the jewelry. BIG MISTAKE. Just about every single thing I purchased has now broken. One was even broken and missing rhinestones upon delivery!
Their products are absolute crap! I finally decided I had had enough. I called and cancelled my membership (which by the way, they will be very pushy to NOT let you cancel, offering you discounts, and points and what not) but I did nonetheless... Except after the phone call, I realized I had already been charged for yet another month, so I wrote an email to them asking what would happen to my credit. Would I receive a refund? Would I have to use it? Because I have no intention of buying more products that are not worth the money. The response? No I will not be receiving a refund. I have to "reactivate my account, in order to use the credit" HUH?!
So I was charged $39.99, but I can't even use the credit unless I reactivate my account? I don't want to reactivate my account. So now I have to go through this whole charade of reactivating my account, buying more crap, and then calling and canceling again! What a scam! Every single thing about this company says CHEAP! Their products and customer service is awful. I would never buy from them again.
Reviewed June 19, 2015
There's one time that I didn't receive the shoes I purchased through JustFab. But they said they it was delivered. I live in an apartment complex and if I didn't know the exact day and time it was going to be delivered, I didn't want the shoes to be dropped off because anybody can get the shoes if it will just be left outside the door. The shoes were supposedly dropped off and I never got them. So I was credited back my money for that. And then another time, I ordered some shoes for my birthday. I ordered them a few days before my birthday and I did the expedite shipping.
When I received my order, one of the shoes had blue ink on it. It was like a number written on it, then they had blue dots on it. And I told JustFab that I had to wear the shoes because I needed them for an event but I was going to return them because I wanted brand new shoes because I paid for them. I returned those shoes and then I got a little more shoes - four different kind of shoes. Also, the silver white sandals that I ordered from them had a bright yellow mark on it. So, every time I ordered through JustFab something is wrong with the shoes.
Hi Brittnee,
We truly apologize about your experience! Your feedback is important and we would like to make things right. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
Reviewed June 19, 2015
I am a member of JustFab and I get emails periodically from them of their new and different styles so I go into the site and look at the offers. I like being given a choice to select the type of shoes for a particular season. There have been some shoes that I purchased that I liked and the quality is good but they're not for my feet because of the size. Even if I send it back and get a smaller size, it doesn't make a difference in the way the shoes are made.
Hi Catherine,
We sincerely appreciate it and we’re always happy to hear that our customers are happy! If there is anything we can do to improve our products and services, let us know by contacting our hotline at 866-337-0906 available 24 hours 7 days a week to speak with one of our Fashion Consultants.
Reviewed June 19, 2015
I had made a one time purchase back in Oct 2013, I had used my mom's credit card for that purchase. Recently we had discovered that JustFab has been charging the card ever since monthly $39.99 CAD and then from Dec 2014 the same but in USD. When trying to get through to customer service it's impossible to get this matter sorted. I don't think it's right to trick people into this 'membership' fee. I gained no product or service from all these incurred charges and my mom is out of all that money. This is not right. It's too bad that they have to make their money in this way rather than good honest business of simply selling their products. Buyers beware!!
Updated on 12/04/15: After my last position June 2015, finally I received a response from the company. They agreed to refund me my money. They were quick to advise this website, ConsumerAffairs, that our issue was resolved, however, I can only see the matter resolved when I actually get my money back. Which I DID NOT. I received email in Sept (3 months after my complaint). The email said I will receive my cheque in 8-12 business weeks. It is now December, 6 months after my complaint and I still have not received it. Every time call customer service I have to speak with a new person. I'm promised calls back with answers and I never hear back. This company should be shut down. Why they are doing this to people, can't they make an honest earning. The is fraud and they should not be allowed to their scams on innocent buyers.
Hi Simona,
We’re sorry to hear about your recent experience with JustFab. We sincerely apologize and would like to make it up to you. Someone from our customer service team will contact you shortly via e-mail to further assist you with your situation.
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com