
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed Nov. 11, 2017
I was on the Shoe Dazzle site and I found JustFab. They have a selection of mostly for plus sizes and so I decided to purchase from them. I’ve been with them for about a year now and I like the convenience of it, being able to shop online. I’d click on new items there and if I'm looking for a certain something, like a pair of pants, I'd click on that. It's easy finding items and they have a wide selection of my size but they need more variety. They have the same items on the website for quite a while, it doesn't change up very frequently. But I've been real happy with everything I've gotten from them. Sometimes, the sizing seems a little off. I got one style of pants, they were really in one size and they were really big. And then, I got a different style of pants in the same size and they were really small. I know that has to do with whether they’re manufactured in different brands and stuff but that can be frustrating.
Hello Karen,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Nov. 10, 2017
I called to cancel my subscription because I was not satisfied with my order. The boots I ordered stated they would fit and they did not. The women asked me if I would stay if she gave me a $10 credit. I said sure and she never gave it to me. I want out.
Hello Christina,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our member service team contact you shortly.
Best,Ivy
Reviewed Nov. 10, 2017
I was very excited to get my shoes as they were so cute and appeared that they would be comfortable. They were not as there is not any arch support or cushion in the soles. I bought some innersoles to put in them which helped a little, but my feet ache after wearing them a few hours. I would not buy these again and wish I had not signed up to become a member knowing that I have to buy more shoes. BTW I bought two pairs and they both had little to no support.
Hello Cheryl,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Nov. 10, 2017
JustFab had really cute shoes and I just got my first order from them. When I placed it, I was able to take advantage of their two for one special offer. Since I'm a shoe fanatic, the selections my style expert suggested all appealed to me. They were all great. So I got a Prius heeled boots. The other one looks like little mountain boots, but with a heel. Like hiker boots, but with a heel. They don't feel cheap so that's a good thing. Their prices are reasonable too. So overall, I had a satisfying experience.
Hello Rachel,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed Nov. 10, 2017
A couple of months ago, JustFab was having a two for $30 deal, so I bought two pairs of boots. They were really good and I like them. One of them I wear regularly, depending on what I'm doing. JustFab's website was pretty easy to navigate in finding the specific shoes I was looking for and it was a successful shopping experience. I was a member for about two months but I wasn't able to put some money in so I ended up canceling my account.
Hello Mariah,
Thank you for the nice words that you said about JustFab. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
XO,Ivy
Reviewed Nov. 10, 2017
I've been a consumer for two years already. I saw a commercial and now both my sister and I have accounts with JustFab. My first purchase was simple and my best purchase overall were the over-the-knee boots recommended by one of my friends. However, I'm looking to cancel my membership because I found it difficult to work with the customer service team in regards to the return that I placed. And it's been taking quite some time to just issue a refund. I shipped the merchandise. I called JustFab before and I've also used most recently the Facebook messaging customer service of JustFab but it hasn't been a smooth process. At least one item in the last two purchases that I've made is defective. I'm going to start going into retail stores to figure it out because I haven't had a great success online.
If JustFab gets the option to use Facebook as one of the customer service outlets, it would be good to have a response within 24 hours. The turnaround time I see has been a little over 24 hours in some instances. There are times where I receive a response right away but it's been taking longer the past few experiences. I got a size wide, a wide-width boot that’s why I’m returning the last order. The pictures showed the normal size, but when I got it, it looked completely different in the picture. It might be helpful to have a picture of both wide and narrow shoe if they are different from that way like this shoe completely looks different than how they were depicted online. So, if there's ever an instance where you've purchased the size wide in a pair of shoe and it looked vastly different, they should have the picture available online.
Hello Karishma,
We truly apologize about your experience! We value your business, and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Nov. 10, 2017
I've been a JustFab member for three months now. I signed up because of their deals. I also like the variety of shoes they have. I was able to get a nice pair of boots for $10 in one of their sales. The selections given to me by their style expert have also been perfect.
Hello Taylor,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed Nov. 9, 2017
I have been a VIP member of JustFab for about four years. I am still a broke college student, but the sales they have for VIP's allow me to purchase great quality clothes, shoes and accessories that I wouldn't normally be able to afford. And JustFab is probably the ONLY retailer that has jeans that fit me perfectly. Consider me a life-long member!
Hello Zoe,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Nov. 9, 2017
Ordered two pair of boots, one fit one did not but they fit my daughter so it was a win. Love the boots. The shipping was a bit slow but the price was right. I will definitely order more items in the future.
Hello Nancy,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Nov. 9, 2017
I keep trying to cancel my membership with the customer online chat, but every time I go on it, it says the chat is closed even though I go on it during different times during the day. I am trying to cancel my membership because I do not have the money to pay $40 a month for it.
Hello Baileigh,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Nov. 9, 2017
I love the shoe selection selections that are available. The two shoes that I chose for the Paloma and there was also a boot. The only issue I had is that I requested a wide width at the second shipping and a wide width was not sent. The third time it appears the shoes are wide width; however, it’s not indicated on the shoe box nor the packaging slip. The option to order wide width was unavailable on the online reorder/return page - even if one listed it in the note section... I listed detailed notes yet still did not receive the wide width selections at the second request.
Hello Tandra,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed Nov. 9, 2017
Your products look like the clothes advertised. I am so pleased with purchase. The clothes fits perfectly and complements my body shape. The handbag and boots are very nice which I was thinking that I would have to return the items but to my surprise everything fits well.
Hello Fadrian,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed Nov. 9, 2017
My mom has an account with JustFab. They would always send some very nice things along with my stuff. Their quality is amazing and the boots I've had are great. I would recommend them.
Hello Yasmine,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! We’re glad your mom and you are enjoying the purchases received from us!
XO,
Samar
Reviewed Nov. 9, 2017
I was a JustFab customer for several years. In the beginning their shoes were of decent quality, very cute and worth the $40 a month. Somewhere along the line their manufacturing process changed, and now their shoes are so uncomfortable, cheap, and poorly made. When I decided that I wished to stop receiving shipments, it took four months to get my account canceled. This business model is fantastic, it's such a great idea, unfortunately It suffers from poor quality products. Remember, poorly made shoes will definitely affect the health of your feet in the long run.
Hello Kelli,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed Nov. 9, 2017
All my purchases have been quality purchases. From shoes to jeans to tops!!! Everything holds up well and fits to size. I love how easy it is to shop for what I want or need and how there is so much variety! The prices are great and when you hit a sale day... take advantage!!
Hello Kendra,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Nov. 9, 2017
The service with JustFab is just that fabulous. Love that I pick my styles and have a person who selects what maybe be for me. Then I can choose to buy or skip a month but I get to remain a VIP member either way. I love JustFab.
Hello Victoria,
Thank you for the nice words that you said about JustFab. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
XO,Ivy
Reviewed Nov. 9, 2017
I ordered one pair of black boots wide calf... Got regular. Sent them back to exchange. Again did not get wide calf. I'm done. One month I waited for boots that still did not fit. I am done ordering. I will shop elsewhere.
Hello Keeley,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Nov. 9, 2017
I like the style of JustFab's shoes and I love their boots. They have different styles, like ones with the wide calves. My calves are thick so that's a big thing. The selections they give are fine. I know what I want and have ones I gravitate towards getting. It was very easy finding what I want. I recently bought three pairs of boots but I returned two pairs because when I got them, the heels were a little too high. The shoes were nice though and the quality was just okay. I even thought about cutting the heels down but decided not to. Nonetheless, they are professional, very friendly and very helpful. And, they advertise very well.
Hello Laverne,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Nov. 9, 2017
I've been a JustFab member for years and I like their pricing and the wide range of options that they have. The best part about being a member is the ease where I can look through a whole lot of shoe options and getting them sent to me for a reasonable price. My style expert's selection is okay, but I prefer to browse through all of the shoes on the website and choose from there. Two weeks ago, I purchased some cute little flat summer sandals as well as a pair of gold sandals to a wear to a wedding I was attending and the shoes are of good quality. I've had a great experience with JustFab and it's definitely a site I'll continue to use for a while.
Hello Chione,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,Ivy
Reviewed Nov. 9, 2017
JustFab has great sales and I prefer their clothing over their shoes. I've bought a pair of boots and a sweater a month ago and they were good, quality wise. They have great prices but I wish it wasn't a monthly thing that I have to opt in and out of. I hate having to worry about it if I miss opting out every month, I would rather they send me notices of what they have on sale or what their monthly special is.
Hello Richelle,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Nov. 8, 2017
JustFab's products are cute, pretty and affordable. I liked the ones they advertised, so I bought from them and used their $9 off of the first purchase deal. I also signed up to be a member. However, the first time signed up, they automatically charged my card $39 dollars for VIP membership and they didn't notify me. I called them and that has stopped.
Hello Jovina,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Nov. 8, 2017
I signed up with JustFab at the end of October and bought two pairs of boots for about $28 with shipping. I like the deals and the discounts. JustFab is affordable and the boots looked cute. I was contemplating returning one of them, though. It's a little snug. Also, I find it a little difficult to find the skip-the-month thing. I had to look online how to do it but other than that the experience has been fine.
Hello Heide,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Nov. 8, 2017
JustFab was something new, different and it was the first time I heard of a service like that. It’s cool and I like the variety, the price and the convenience of buying there. I’ve been a member since 2013 and because of the membership, I get special offers such as two for $39.95. Usually, I already know what I have in mind and I simply search for what I was looking for. There's a lot of options for clothes and they're always adding a variety of things. The delivery is slow compared to other places where I shop but for the most part, the quality of the items I bought is good and for what I paid, I'm satisfied with them. They keep me trendy for an affordable price.
Hello Vanity,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Nov. 8, 2017
One of my co-workers buys shoes from JustFab and I too have been their member for a year now. But these couple of months, I started buying shoes like crazy. I don't have time to go shopping now in the stores but I could just do it online while I'm at work which is easier. JustFab has good prices and discounts going on and sometimes good deals too. They always send me emails to let me know the deals that they have. The product quality is good too although one of the heels that I recently bought, the inside of it is coming off. But I haven't followed up on that as I’m one of those people who doesn't like to complain about stuff and get taken advantage a lot.
Hello Vanessa,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Nov. 7, 2017
I signed up for JustFab because I found a cute pair of boots and wanted the cheaper price of being a VIP member. I received the boots and found them incredibly uncomfortable and small so I sent them back. Since then I have checked several time and not once found shoes I liked. So I continued to skip the month. This task was often easy to forget and I can very close to being charged for the membership despite the fact I have not once found a pair of shoes I've liked. I tried on three occasions to cancel my membership twice through chat and once on the phone and every time had to give up after leaving it on hold or waiting for half an hour. I was charged the membership fee, because I forgot to skip the month and again tried to cancel it to no avail. I am incredibly dissatisfied and would like my account canceled. I would not recommend to anyone to sign up or purchase apparel from the site.
Hello Anna,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Nov. 7, 2017
First and foremost - this is a real review. I understand how JF works, am a subscription member. I actually hold Diamond Elite Status - or whatever the highest level is. The service is quickly declining at JF. I used to have two accounts (by mistake). I closed one of them over a year ago. Suddenly - out of nowhere, JF started charging the closed account again. How is this even possible??? I was able to resolve the issue w/ customer service; but it still took an hour to convince them to refund me when it was their error. There were no apologies for the issue - nor was there any concern AT ALL. They were charging an account w/o authorization. Is this really how far you guys have sunk? I have been a loyal customer for years. I get at least one if not two pairs of shoes a month. I give referrals. Charging customers out of the blue??? Not cool. Shady.
Hello Delilah,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Nov. 7, 2017
I bought two dresses from JustFab three or four years ago and it seemed cheap enough. I've also ordered two pairs of boots. They are both cute. One of the pairs is my absolute favorite and I get tons of compliments on them. Their price was good and it's all about the quality of the shoes. I hate to buy shoes but I would order from JustFab again.
Hello Kandice,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Nov. 7, 2017
I was looking for boots and I found JustFab's to be likable. I've been a member for less than a month. And I got a couple of discount cards that I haven't used yet, but it's what I like about being a member. It was easy to find the items and styles on their website. They have all the categories and I just chose and clicked and it went straight to the boots. I love their awesome selections.
Hello Melody,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Nov. 7, 2017
At first, I tried out JustFab just to see how it was and now I've been with them for about a year. The first thing I bought were flat boots which were my favorite purchase from them and a few months ago, I got some shoes. I thought they would wear off quickly but they lasted for a while. JustFab is good.
Hello Cindy,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration in doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed Nov. 6, 2017
JustFab offered an opportunity to have new stuff occasionally and I didn't have to buy something if I didn't want to. I've been a member for at least three years. The cost is fine and I definitely look for the specials. I've bought mostly shoes and a few articles of clothing and they're fine. There have been a couple of times I've wondered why I thought I liked something, but I have a younger daughter who wears the same size as me and she takes it if I don't want it.
Hello Shelly,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Nov. 6, 2017
If you have a new membership with JustFab, you can get some kind of a deal. I like the selections that they’ve given me. They suit me. Also, the quality of the items are great. A couple of weeks ago I bought a jacket and my favorite purchase would be the boots.
Hello Bao,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!
XO,
Samar
Reviewed Nov. 6, 2017
I saw JustFab advertised on TV and I saw all the shoes and the different bags in the commercial. I checked them out, went on their website and looked around as much as I could to see what was in there. It looked interesting and like it would be something that would work for me so I went ahead and signed-up. I've been on JustFab for so long now and they’re great. I have taken care of mom and I have not been able to get out, shop and do the things that I would like to do because of the care that I have to give her for the last 15 years. So, JustFab was an awesome tool for me to be able to shop and get the things that I wanted that were new and trendy. I also had better choices through JustFab and I could find the things that I like on their website.
Their price range is also wonderful. I've used some of my points and I've been able to get things on flash sale every once in a while. I don’t normally like the style selections they give me but I usually go in and look around the other things because they have a lot of heels that are so high and there's no way that I could possibly wear them. I have a lot of friends and families who won't wear that as well, so JustFab could work on some of their styles to have lower heels. Other than that, I have lots of shoes from JustFab and so far, I like everything that I've gotten. I also haven't had an issue with anything I got from them, whether it be clothing, bag, shoes or jewelry. I have a pair of boyfriend jeans that I love that I can’t get on their side but that I would love to have another pair of.
One time, the shoe that I got had a nail coming through to the inside of it and their customer service was wonderful in dealing with that. They didn't question anything. They just told me they would take care of it and told me exactly what I needed to do. I have recommended them to other people, too. I get asked questions a lot about my shoes and bags and I always tell people that I got the items at JustFab.
Hello Nellwyn,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation, and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed Nov. 5, 2017
I am charged $39.95 a month and am supposed to receive a credit which I can redeem on items in the store. So I had 3 credits saved up. 39.95 X 3 = $119.85 in store credit to shop with right? Apparently not… you need to spend exactly $39.95 each time to redeem your credits. Not a cent more or a cent less. That is the craziness I was told when I called "customer service" after being charged for the full cost of the items in my cart without any deduction for the "credits" I had paid for monthly. So I went into the website and filtered all clothes by cost trying to find something for $39.95 and there was not a single item available at that price. All their items are strange cost too i.e.: $6.17, $17.32, etc… making it very difficult for customers to come to an exact $39.95. I am going to cancel my membership but I have already lost so much money with this company. I feel they should pay back all the customers they have screwed over.
Hello Christina,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Nov. 5, 2017
My mom sent me a JustFab survey that I could take and then get a percent off my order, and I've been a member since September. It was easy to look for a style and the selections given by the style expert were really good. I was looking for booties and the style expert helped me. The quality was good and I liked them.
Hello Elizabeth-Ann,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Nov. 5, 2017
I like JustFab's price so I chose to purchase from them. I've been a member for a month now and it's easy to find what I'm looking for, and it's also easy to return for sizing. I bought some boots on a special offer but I took the pass on the selection given by my style expert on the first month because I haven’t gotten anything yet then.
Hello Linda,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed Nov. 4, 2017
I thought of giving JustFab a try, but I had trouble finding the item that I wanted. I bought boots and I got a deal on them because it was my first time, but they would be a little bit expensive for what I would normally buy for that price range. The normal price for them was $39.99 and if I were to get a pair of shoes at Kohl’s, I would spend less than that with my coupons. Also, the boots that I got have good quality, but they were not excellent. And the problem is if you don't say that you want to pass, they charge you. That happened last month and they refunded me because I just simply forgot.
Hello Heather,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Nov. 4, 2017
I was a member of JustFab for a year and a half. It was easy to look for an item or style. I was able to avail of $15 or $10 off as a VIP member. They had good quality products for a good price, so it was a pretty good experience.
Hello Asia,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Nov. 4, 2017
I saw JustFab online and they had a good special so I made a purchase. It was $10 for the first pair. Finding the perfect style was easy and I enjoy using it. They have good selections and I like everything I got. I'm happy with my experience.
Hello Wendy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Samar
Reviewed Nov. 3, 2017
I liked the price at JustFab. Their selections are also good. The suggested items appeal to me most of the time. I got a scarf a month ago and the quality of my purchases have been good.
Hello Sue,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Nov. 3, 2017
JustFab has fun and fabulous looking shoes and it was really easy for me to find what I was looking for. I like the VIP points I receive when I order and the fact that I can skip a month if I need to. In a lot of websites that I try to order from, there’s no number to call if I have an issue, so I like the fact that their number is posted all over the website. I ordered three pairs of heels and they’re fantastic and very well-made. The purple-ly pinkish heel with two straps across the top are adorable. I have one pair of shoes that doesn’t fit properly and there are few things in their selection that aren’t my taste but there’s a lot of things that I like as well. I’m very particular about the kind of shoes I wear, so I usually find what most people like ugly, but the item they suggested was a hit. Everything has been great. My stuff came in quickly, the shoes fit well and I love the fact that they offer everything in a wide because I have a wide foot. JustFab is great and I love my shoes.
Hello Melanie,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We sincerely appreciate it and we’re always happy to hear that our members are happy. We always strive to provide stylish, affordable items for Fabshionistas like you!We’re glad you’re enjoying your purchase!
XO,
Samar
Reviewed Nov. 2, 2017
I’m very happy with JustFab. I heard about them from other people that had good experiences with them. I have been purchasing from them for a few years now and so far, I love the style of shoes they come up with. Sometimes it piques my interest. The deals and offers are great too. When I first started, it was the boots. And then gradually, I started getting sandals, open-toed, as well as lace-up shoes.
There are times I go off the selection from their expert and look at other things. Since I'm not that coordinated, I can’t do the stilettos but I like the platforms, the wedges, and the thicker heel type shoes. I'm not too fond of their tennis shoes though as it’s not my style but I love the other stuff. I still have my boots from last year and they’ve been holding up pretty well. So I’m happy with the quality of my purchase.
My favorite purchases so far are the open toed and lace-up sandals I had recently. I love the thick heel and the design of them altogether. I had two of the same style shoes but in a different color. And then, I had two black lace-up sandals of different styles. Their delivery is pretty fast. And I have recommended them to someone.
Hello Gina,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Nov. 2, 2017
I've been with JustFab for about a month but I've been with FabKids for about a year. I took the time to sit down and look at what JustFab offered and I found a lot of things I liked. I recently bought fuzzies for $39.95 promo for two pairs. It has this band that goes around the fuzzy part, and on the right boot it is perfect and it stays up and it stays in place but on the left boot, it falls down. It’s at least six inches longer than the other band on the other boot and it falls down to my ankle every time. Other than that, the pictures and descriptions on the website are wonderful. Everything has an image and everything shows front, back, and side-view. I absolutely love their boots selections and so far they've been totally awesome.
Hello Leland,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Nov. 1, 2017
I was looking for a pair of boots and I saw a good deal with JustFab. Finding an item or style that I was looking for wasn't that hard. I like the boots that I've purchased and the selections given to me by my style expert were good.
Hello Rebecca,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Nov. 1, 2017
JustFab has a variety of shoes and I purchase from them due to that. It was very easy to find a style for me on JustFab. I was a member but I switched and then got a new account again two weeks ago, so altogether, I've been a member for a year. I like the deals, the percentage off which I did several on and that they're affordable. I've ordered from them a few things already and for the past two weeks, I purchased two orders. I love the quality of their products. The first pair I ever bought was a pair of boots and I still wear them. It's been a year and they’re still in great shape. It's also my favorite item that I purchased from them. Altogether, it's just a good opportunity and I enjoy lots of deals from JustFab.
Hello Natalie,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Oct. 31, 2017
JustFab is cheap, affordable and the shoes all look good. But the boots that I got from them didn’t fit. It was sold like a pair of boots that I desired and there are strings that I pull over directly between the boots. I don’t know how I will be able to use them, and I’m supposed to put it together.
Hello Michael,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Oct. 31, 2017
I've been with JustFab for a couple of years now, and I like the selection of shoes. I got two pairs of shoes for $40 when I first signed up but sometimes they offer a little more or less. And then a couple of months ago, there was a sale where some of the stuff was $15 and I got three pairs of shoes. Everything's been good so far but my favorite purchase is the last pair of shoes that I got.
It can be annoying when I don't buy if I can't afford, nor should I buy something every month either. I understand that's how JustFab works but it's my least favorite thing about it. I have a phone reminder that tells me to go and then get some every month but I only shop when I feel like shopping. Also, I've had one pair of boots on my wishlist for a year now and my size is still not available. I don't know if I'm supposed to get a note when my size becomes available or maybe that particular pair of boots has been discontinued. But I had still recommended JustFab to people before.
Hello Katy,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Oct. 30, 2017
JustFab's price is okay. They have the best rubber shoes for a low price but my favorite was the boots. I've been a member for three years although I don't usually look at the selection given to me. Sometimes it’s not my style so sometimes I just kind of go looking for something in particular. I have some issues with JustFab because even though they have my huge size, they don’t always fit well. I recently gave away five pairs of unworn heels to someone because sometimes they fit and sometimes they don't.
I contacted customer service the last time I ordered. I received JustFab because my partner ordered them for Christmas. She ordered wild calf boots and they were way too big. So we called back to return them and the lady said she will send the shipping labels. It was several months later and I still have these shoes in my apartment that never been worn. I was cleaning out my closet and I called back again and then we were told we can only return it within a certain amount of time so I haven’t really ordered from JustFab in a while. When I first started, I was getting some really great finds and then now it’s a fifty-fifty chance that whatever it is that I purchased, I probably won’t be able to fit.
Hello Aneicia,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Oct. 30, 2017
JustFab had a special so I decided to try and became a member a month ago. I took advantage of their special offer of buying two pairs for $20 and ordered two pairs of boots from them. The boots that I received look nice, but they're not my style so I won’t be staying as a member. I’m almost 50 years young so I gave them away to my daughter who is much younger than I am. She loved them so I recommended JustFab to her and her friends, and told my daughter she can try to look on there to see if she finds anything that she likes. They seemed to think they were cute but, as for me, the quality was not something that I could work with.
Hello Tina,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Oct. 30, 2017
I made my first purchase with JustFab a couple of weeks ago. My daughter had one of their shoes so I joined. They have a good selection and the quality of their product is great.
Hello Kelly,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Oct. 29, 2017
My fiancée was part of Fabletics and eventually saw a deal to get some shoes off with JustFab and so we did that. She has been happy with the selection but she has had a bit of issue trying to figure out sizing. Some of the stuff that she ordered were too big and some were too small. We feel like it kind of comes with buying online but she likes the quality and she wears it a lot.
Hello Mike,
Thank you for writing a review! We love being able to provide the service that our members seek. We value your business, and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Oct. 29, 2017
I've been a member of JustFab for about a year but the selections began to feel a lot like Payless. The products always seemed to have this odd factory material smell and the quality seemed to be less and less too. One of my favorite stores is DSW so I don’t even think twice about JustFab now. They have a great concept and it works for those who like it. We are consumers of habit and if you couldn’t get out to the store for whatever reason shopping online was a form of immediate gratification because you knew you ordered yourself something or that you had the funds to order something. But after a while that didn’t satisfy me anymore.
Despite that the payment would come out every month and I never get to a point where I’m done with it. When I wanted to disconnect it they would say that I still have money remaining and if I disconnect it I would lose it. So then I would be compelled to spend it but then I would forget that I was trying to disconnect it and I’d have to start all over again. Also I kept being deducted $40 on my account and not even remembering it so I’m like, okay, that’s just like the people who had me signed up for stuff and tell you that if you don’t call them to discontinue it they’re going to reassign and I hate that because I forget.
Hello Myla,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Oct. 28, 2017
I was a member of JustFab for a couple years and it was a good experience. It was easy to shop although I had to be quicker if I wanted to get the item I really wanted. I’ve just moved into a different age range and I shop differently now so I discontinued my membership with them. There is nothing wrong with the company itself. They have cute things but I feel like I’m aging out and I’m on the older end in terms of the target audience. Their products have decent quality, however, there were a couple of items that I felt like the picture looked different than what I received. But I really liked the dress I just bought and the couple of times I talked to customer service, they’ve been pretty patient and as thorough as they could be. They were good and it was a pleasant experience.
Hello Joann,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed Oct. 28, 2017
JustFab had the things that I wanted so I joined. I've been a member for a year now. They have good quality items and the latest thing I got were some shoes. The selection they've given was so cool, too. I've looked at what they've sent me and it was interesting. JustFab's a good place to get stuff from.
Hello Barine,
Thank you for the nice words that you said about JustFab. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
XO,Ivy
Reviewed Oct. 27, 2017
I like shoes so for a good deal and at reasonable prices, I figured I'd give JustFab a try after I got an email sent to me. I’ve only been with them for a month and I like most of the selections, although some of the boots with the thicker heels would be better if they weren’t all floral prints. I also like the fact that if I want to go in and tweak things about my style, I can do that too. I have purchased two boots and they’re definitely worth what I spent on them considering what the actual retail price was or what I would have spent elsewhere.
Also, JustFab has friendly customer service. I am not obligated to purchase every month. I didn’t realize that you could opt out the $39.95, and by the time that I realized that I was like, “I really can’t afford this.” This is going to accidentally overdraft my account because I forgot that that was coming out and I didn’t account for it so I got right on the site and I spoke to a representative. They were fast, courteous and they had no problems saying, “We’ll refund that to your account. Just be mindful of the fact that it comes 6th of the next month, you have to opt it out before that.” It was convenient, easy and affordable.
Hello Merrily,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Oct. 27, 2017
My daughter referred me to JustFab. I like some of the styles that they had and their special offers like free shipping. I’m very well pleased with the selections from my style expert. They fit perfectly, comfortable and the quality is excellent. It’s a good price for the quality. I’m very happy with JustFab. Everything I’ve experienced has been good.
Hello Migdalia,
Thank you for the nice words that you said about JustFab. Because of your trust and love to us; we are always inspired of giving you high quality products at an affordable price! Hope to hear more form you in the future!
XO,Ivy
Reviewed Oct. 26, 2017
I was searching for shoes online and JustFab came up. It was very easy to find the item that I was looking for. They also have a list of special such as codes and discounts when you’re a member and I was able to take advantage of those. Also, the selections given by my style expert were very good. The quality of their shoes is good as well. In fact, my favorite is the pair of boots that I bought. Furthermore, it's very easy to order and they have excellent customer service. I was very satisfied with JustFab.
Hello Hana,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Oct. 26, 2017
I don't shop online but I read customer reviews that said JustFab was satisfactory. I tried them out and it wasn't too hard to find the item or style that I was looking for. I’ve been a member for almost 60 days now and I like the deals on the shoes. The selections from their style expert could be a little bit more my style but I still like some of the things that they provide. The items I've purchased are of good quality and my favorite purchase so far is two pairs of ankle boots. But JustFab needs to have more variety in their style selection because sometimes people like skinny heels and thick heels. Some people like different things even though it was not in the style category. But other than that, I love JustFab. It's a good store and I had a great experience with them.
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Oct. 25, 2017
I’ve been a member at JustFab for about two years now and the experience ha been good. For the most part, their website is easy to navigate and the discounts are really good. Plus, they got here really fast, I got my items in less than a week. I have purchased some boots and some wedges from there and I really like them. I still wear them to this day and it’s almost two years since my first purchase so I know they’re good shoes. And they’re really comfortable too. I got wedges around the summer of 2016 and I thought I wasn’t going to like them. I thought they were going to be tight and I was going to get tired easily but I can wear them all night, they’re my favorite.
The only experience that was different was the boots I got about a month ago. With my purchases, I like to go based on pictures and see other people wearing them and how they look on other people and compare like, “Okay, this is how they’re going to look on me.” The boots were higher than I thought they were going to be. They’re like flat shoes and I thought they were going to be below the knee but they’re above. They’re still fine though and I didn’t return those.
Sometimes I forget to skip the month and I don’t like having to be automatically charged for it. I didn’t know we had to do that for the first couple of times so when I was losing $40 a month, it was really scary because I didn’t know where it was going. I've learned my lesson and put a reminder on it. Other than that, I’ve recommend it to a lot of people. I got my mom into it, too.
Hello Alondra,
Thanks for the great feedback! JustFab is always happy to serve you! if you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Oct. 25, 2017
JustFab was advertising in People Magazine where they showed a picture of a purse and I really liked it, so I went online to look at it. Though it was easy to find that item, it was sold out, but eventually, I was able to get it. I also got shoes on my last purchase which are of average quality, but my favorite purchase from them was a pair of boots. I have been a member of JustFab for about three years and I like their promptness and variety. They also deliver pretty quickly. But I feel terrible about the selections given to me by my style expert. JustFab needs to pay attention to the preferences that you choose like heel height and colors. They should also take note of the age of the person and make sure that the selections are age-appropriate.
Hello Alice,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
XO,Ivy
Reviewed Oct. 24, 2017
I got a pair of really cute boots for like $6. As a JustFab member, I really liked their specials and I've already tried their buy one get one offer. My last purchase was a pair of blue jeans and it's my favorite purchase so far. My only issue is you have to make sure and go in every month and purchase something. I have to put it on my calendar to remind me to go in there and look or skip so it doesn't automatically charge my checking account. But as far as the quality of the products, they're fine and for the amount of money, I like them.
Hello Melanye,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,Ivy
Reviewed Oct. 24, 2017
I purchased dressy shoes from JustFab for a birthday coming up and got two for $24. They’re comfortable which was really good, and my favorite thing about being a member is the price discount. Also, it was easy to find the things that I wanted and their style expert was on point, which definitely intrigued me. Overall, they were quick, efficient, and very useful. Everything was great.
Hello Nina,
Thank you for the nice words that you said about JustFab. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
XO,Ivy
Reviewed Oct. 23, 2017
JustFab was offering the first pair of shoes for $10 and that’s a good deal. It was also easy to find the items on their website. I bought a pair of boots and they're super cute, but the top of the boots has little holes. So they weren’t very good quality. Also, I want to cancel my membership. I just can’t figure out how because when I signed up, I didn’t read any fine print. I didn’t realize that JustFab will charge my card regardless, every month, $40. And I don’t want that to happen. But, their price was good.
Hello Cierra,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Oct. 23, 2017
I like the styles that JustFab is showing on TV and their price. I've been a member for four months now and I like all the shoes I've gotten from them. The shoes are great and the style is very nice. The delivery is very fast too. I'm very happy with the experience I had with them. It's also easy to find stuff from them but by the time I'm going to purchase from them, sometimes, the selection of the stuff I like is low.
Hello Vivian,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation, and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed Oct. 22, 2017
There are different styles of shoes, like flats and heels, at JustFab. It was relatively easy and I've been a JustFab member for a month now. My first pair was $10 so that was really cool. I love them too and I wear them every chance I get. However the other day, I noticed a $39.95 charge was taken off of my card that I used from JustFab but my purchase only came for $15 with the shipping. But otherwise, the experience has been awesome and I've already recommended JustFab to my sisters. I actually noticed that there’s also FabKids so I’m going to see if I can find my daughter a pair or two that she likes.
Hello Jaime,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Oct. 21, 2017
I was looking for boots and there were plenty of boot options at JustFab. I purchased two pairs but they ended up not working out. The first pair was a perfect 8.5 in size but when walking I would slouch down so it wasn’t hugging my calf enough. And then the other pair has way too wide of a calf gap. The quality was fine but I like things a bit more form fitting for my boots. I was very satisfied with it. It was just that it didn’t fit me properly.
Hello Lyssa,
I'm really sorry your items was not what you expected. This is not how we do business in JustFab. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Oct. 21, 2017
JustFab has cute shoes and good prices. I've been a member for a little over a year now and the quality of the items I have received is good as soon as they get broken-in.
Hello Chelsea,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Oct. 20, 2017
I called on August 20th of 2017 to cancel my subscription due to the fact that I changed jobs and no longer needed their type of shoes any longer. I was told that my subscription would be canceled and a refund of 1425.22 would be refunded in 8-12 weeks which I thought was odd seeing how every first of the month they had no problem taking out my 35.99 but whatever I was ok with it.
I called back around September 20th or so to check on the status of the refund as I had not heard anything from them. And found out that in fact had not been processed but they assured me that it would be handled promptly. So once again I waited. Then I called back on October 10th only to find out it had still not been processed. I went round and round with three or four different people for over two hours that day and I was told that they would email me every step of the way and I should expect it soon.
So now it's October 20th and I have still not received my refund so I called again today and spent yet another hour of my life on the phone and got absolutely nowhere with them. I warned them I was going to file a complaint with the BBB which they seemed to not care at all about. I just want my refund electronically returned to my account. They keep saying that I cant talk to the billing department and I cant go any higher than their customer service which is ridiculous! I want this resolved before this month is over. I will never use this buying service ever again and I fully intend to warn everyone about this JustFab as well! I have never been given the run around by any company until now. I find it absolutely repulsive how they have treated me!
Hello Lauren,
We truly apologize about your experience! We value your business, and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Oct. 20, 2017
I love JustFab. I saw them on Facebook, when my cousin had ordered from them and she loved what she got. They always got a sale going on so I buy from them. The last time I bought from them, I got knee boots and some booties. They’re comfortable, they look expensive, and are really nice. I like them. The selection that their style expert gave me is everything that I like. They let you pick certain styles so they don’t show you anything else that you might not like.
Hello Yolanda,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed Oct. 19, 2017
JustFab was having some type of deal and I needed a bathing suit. I signed up and became a member for a short month. I don’t do a lot of online shopping so it didn’t feel like it was worth it for me to continue it. But I liked how you could specify a style that you liked then they will send you stuff related to that. It was also pretty easy finding what I wanted on their website. I purchased a couple of bathing suits and they were good quality. The sizing was a little different but that's why I don't like shopping online because I never know if something's going to arrive too small or too big. Then I didn't want to return it because it's too much hassle. But the actual site and experience was cool. It's just that for me, I have to try stuff on before I purchase it. Other than that, I had a convenient and enjoyable experience with JustFab and I would recommend them.
Hello Arsema,
Amazing! JustFab is always happy to serve you! if you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Oct. 19, 2017
I’ve been a member of JustFab since 2013. I first saw them on the commercial and I liked the shoes so I purchased them. It’s easy to find the style that I’m looking for and I get a different collection of shoes every month. I can order clothes and purses and I like it. When I get the catalog book, I have the 30% discount and there are also the points and free stuff. The selections fit accurately and the items have very good quality. My favorites are some wedge boots that I purchased. I have one shoe that I still have but I saw a hole in the inside so I can’t wear them. But other than that, all the shoes and everything else have been good. I like the different kinds of categories they have. It’s awesome.
Hello Lamesha,
Thank you for taking the time to share your experience with others. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Oct. 18, 2017
I went on the JustFab site and I liked some of the styles. I like the ease of being able to go online and search for something that I need. I also take advantage of the regular sales that they have. I have purchased some black over-the-knee boots which are everybody's favorite but I like everything I've bought.
Hello Crystal,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Oct. 17, 2017
I've been a member of JustFab for three years now. It was easy to find my size at JustFab. I got a pair of boots for 10 bucks. The selections that were given by their style expert were okay but I usually end up with something entirely different. A lot of times, I ended up with a lot of high heels but I had to weed them out since I'm not a big high-heel wearer. The quality was not the greatest with the first pair of boots that I got. I sent those back and exchanged them for a different pair. The second pair I got was a lot better. Overall, I'm very satisfied with JustFab. Everything was always very pleasant and wonderful whenever I dealt with anyone.
Hello Angel,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Oct. 17, 2017
I like JustFab's shoes and have been a member for a while. I was recently trying to make a purchase using both of my credits because I decided to save my credits. However it would only allow me to use one credit. I don't know if it's set up where I can only use one at a time but that doesn't make any sense since they're my credits and I've already paid for them. It's annoying that I can't use it through the system and I end up having to call in every time I want to use my second credit. I’d really like to see that feature fixed. But other than that it's a great experience and I'd recommend them.
Hello Amber,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Oct. 16, 2017
Love you. Love the prices. You guys are so friendly. Thank you. Keep up the work. I like the dresses. I wish you had church dresses. That shoes, and hats really go together. Thank and keep up the good work.
Hello Nina,
Thanks a lot for the positive feedback! Member satisfaction is of utmost importance to us and we value your trust in JustFab. ! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
XO,Ivy
Reviewed Oct. 16, 2017
I've known JustFab through Fabletics. I've been a member of JustFab for five months now and it's been good. I've had around 6 orders from them and I’ve only received one item that broke immediately. I was trying to lace on the dress and then it just broke. But otherwise I liked everything. They're very convenient and trendy. I would recommend JustFab to a friend.
Hello Sarah,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration in doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed Oct. 16, 2017
A friend told me about JustFab and they have a lot of options. It was my first time to go to the website and I purchased shoes from them and it was quick. The style expert’s selections were good too. Also, JustFab regularly suggests products that appeal to me. I’ve worn one of the pairs that I bought from them the last few days straight. I had a great experience with JustFab.
Hello Samantha,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Oct. 15, 2017
I’ve been on and off as a member of JustFab for eight years. When I first signed up, they sent me a $10 pair of shoes that I picked. The quality of their items was good and they lasted for several years. I also ordered red velvet, over-the-knee boots a month ago. I love the selection that they gave me, but I get tired of the same shoes in the same style every month so I put in on a freeze for a little while and then come back later. But overall, they were efficient, consistent and up to date on their style so I kept coming back. I would tell a friend to try it out and she would find something that she likes.
Hello Desiree,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Oct. 15, 2017
Justfab had a $10-thing going on with their shoes and it's the only thing I ordered from them. The over-the-knee black boots I bought from them fit good. I didn't sign up to be a member but I guess I’ve been a member for, maybe, a month since JustFab charged my account. I had money taken out of my account that I didn't spend and they didn't say anything that I was in a monthly thing. I then had to change my card number. I suggest that Justfab give more details on what one is signing up for. But the shoes are pretty good and the selections given by their style expert was pretty neat.
Hello Mckennzie,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Oct. 14, 2017
I was a VIP member for over a year. I was going to cancel, but saw that my credit card had expired so I wasn't overly concerned. Unfortunately that did not mean that JustFab was unable to bill me. It actually meant I was being billed without really knowing and therefore the credit card was accruing charges that I wasn't paying due to not knowing there were charges. I subsequently lost my credit card due to not paying the bill. Obviously this is still my fault, but at the end of the day, how were they still billing an expired credit card!? I have since canceled my subscription. I loved all the products, except for some sandals that broke immediately, everything else is great. Product is great, subscription service not so great. Lesson learned.
Hello Tiffany,
Thank you for taking the time to write a review! I'm sorry if our VIP membership has caused any inconvenience. Checking out as a VIP is how we were able to offer you discount off your first order, as well as discounts, free shipping, and other perks on future orders. Our "skip the month" feature allows the member to have more control over their subscription. After reviewing the account, I do see that your VIP membership has been canceled, as per request, on 8/4/17 and was set to "pay-as-you-go". You can still make a purchase for the retail price with a free shipping for order(s) $49.95 and higher. For your reference, the confirmation number is 36370989.
We would like to regain your trust and hope to serve you again in the future. If you have questions or concerns, you can reach out back to me directly through this message.
Best,Ivy
Reviewed Oct. 14, 2017
I've been a member of JustFab for a year and a half and got a pair of shoes for $10 dollars when I signed up. I like JustFab's shoes and finding what I'm looking for is not that hard. Plus, It's nice that I don't have to purchase every month. I recently bought a pair of flats and a pair of sandals for a wedding. One is uncomfortable, but they work. But their wide boots are not wide enough for my calf. It needs to be wider on the calf towards the knee. Other than that, they've been good and their customer service's very helpful when I call.
Hello Morgan,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Oct. 14, 2017
I was just browsing through the internet and was looking for some good websites and then I saw JustFab in one of the recommendations and I clicked on it. I saw the membership and I really liked the products especially the shoes and the offers they had like the buy one get one free. It was cool. While I take advantage of their special features and offers I mostly do not buy. I usually skip the month. But after I have a lot of credits I use it whenever they have some sale going on. But I feel that whenever I have credits and there is a sale going on I cannot use them to purchase during a sale. If there is one promotion on anything it requires me to pay all over again and not use my credit and I don't like that part very much. But I really love the quality of the clothes and shoes.
Hello Vikhyati,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Oct. 13, 2017
I have been very pleased with the boots I ordered. However, I don't think the clothes are that great a quality AND I have called to cancel having JustFab take $$ out of my account every month and all I ever get is the run-around. Sick of it!!! I will be calling again.
Hello Vickie,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Oct. 13, 2017
I am loving JustFab. I made my first purchase and was so excited when it showed up on the doorstep. Both pair of boots fit perfectly and were exactly what was shown in the pictures. I am very happy to join and look forward to many more purchases.
Hello Linda,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Oct. 13, 2017
I like JustFab's types of shoes and the boots had my interest. I also like how everything is a style division and you can definitely find what you’re looking for easily. As a member, I can order anything for $39.95 and the shipping is always free. The boots I bought when I first signed up was my favorite purchase but the quality should be a little better. I should be able to wear my boots in the snow without them getting wet in there. And, they could improve on pushing for the stocks to be in a little faster when the boots are out of stock. Nevertheless, I had a very good experience with them.
Hello Shyann,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Oct. 12, 2017
I ordered two pair of shoes. They came in record time and not only are they pretty, they are sooo comfortable. Easy access to maneuver around the website and even when skipping the month. Keep up the good work.
Hello Beverly,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Oct. 12, 2017
JustFab is the best! I can order shoes when I want and when the month allows it but then I can also skip if the month doesn't. I love that. The shoes are always amazing and comfortable. They last for forever.
Hello Hunter,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Oct. 12, 2017
Every top and pair of shoes I order are either too big or too small. Shoes are always too tight and too small. The tops are always either made cheaply and the length is always too small. Jeans are always different. I follow all the charts for sizing.
Hello Debbie,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Oct. 12, 2017
I ordered boots for a promotion, got the boots, they had a scuff mark on them. I called to cancel my membership and she said I would have to pay to ship them back and I would charged the full price for canceling. Horrible customer service and really disappointed with my experience and not being able to cancel.
Hello Lexi,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed Oct. 12, 2017
I've been with JustFab for a couple years now and love it. Their product quality has significantly improved and I get compliments all the time. I started just buying shoes and now I love and buy their bags and clothes. Their prices are awesome and the selections are great. I recommend JustFab to friends all the time. The only issue is they feel pressured by having to sign up. I'm not sure how else to word it because I don't feel the same.
Hello Martha,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed Oct. 12, 2017
Love using JustFab. Always recommend them to everyone! I always get compliments on all my shoes that I buy from you guys! If I ever have any issue you guys are always super quick to fix it right away! You're amazing!
Hello Vic,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Oct. 12, 2017
I ordered a pair of wide calf boots. They arrived but were regular sized. I sent them back. They sent a second pair. They were regular sized too, despite my saying that I need wide calf boots!!!! So frustrated! I did order a pair of booties and they gave me 5 dollars off, but still! Somebody needs to be on the ball! Otherwise they have great products and fair prices.
Hello Tanya,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Oct. 12, 2017
I absolutely loved the whole process of ordering, shipping and receiving my new boots from JustFab. The website was easy to maneuver, the choices were awesome and beautiful. I am excited about ordering again. I have recommended to several friends because it is an easy way to shop for busy people.
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Oct. 12, 2017
I ended my trial with JustFab and I’m no longer using them. I’ve heard negative reviews about this company, but I wanted to try it for myself, so I ordered a pair of boots. I had them for not even a week and I wore them twice, and the sole was already starting to come off. Also, the boots were two sizes than what a normal size is. The quality was very cheap. During my trial period, I received special offers from them and when I canceled, they offered to give me $10 to stay on. But I wasn’t really happy with the product that I received, so I’m not interested anymore.
Hello Heidi,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Oct. 12, 2017
At first I didn’t know I had to pay that $39 dollars every month but I didn't mind the $39. I cancelled because I couldn’t use the credit I had. It’s ridiculous. Like if I had $39 dollars in my credit and they went on sale 50 percent off they wouldn’t let me order one. I had to pay full price and that’s when I decided that I wasn’t going to use them anymore. I understand you can skip a month, and that’s fine, but if you don’t and you have that credit you can’t use it. I know a lot of people I work with. They’ve all cancelled it and left it again so that’s a really broken thing with them
And something else I would like to mention is that I did not realize I had to call them because I cancelled my membership and then they turned around the next month and charged me. I had to call them back. I got three international calls on my cell to JustFab by just calling the 800 number. They took it off but I was like “Why in the word—so you can’t call them without getting international calls?”
I love their boots and that’s why I kind of hated that I’m not going to order from them anymore. They’re very comfortable and they seem to be of a really good quality. And they're very nice. When you call they do make it right. So I’m very satisfied with the boots. Anybody who has their boots loves them. But I’m terribly dissatisfied with that VIP stuff.
Hello Susan,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our member service team contact you shortly.
Best,Ivy
Reviewed Oct. 11, 2017
I’ve been a JustFab member for about a year and I’ve made a few purchases from them. My transactions have been quick and easy. I stumbled upon this company online and they carry the latest styles that I want at good prices. As a member, my favorite thing is the personal boutique. My style expert has also given me a pretty good selection. I’ve bought shoes from JustFab and they have good quality.
Hello Catana,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Oct. 10, 2017
Great selection and size selection, easy to use website, and easy and free returns. They have fast shipping, great customer service and love the promotional via email.
Hello Kristie,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Oct. 8, 2017
I love JustFab, but often by the time I get their emails, they are sold out of my size! They have great selection of styles and I have purchased many shoes and boots from them.
Hello Cindy,
Thank you for the nice words that you said about JustFab. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
XO,Ivy
Reviewed Oct. 5, 2017
JustFab is an easy way to get cute selections quickly. I’ve been a JustFab member for three years and I like that I don’t have to go anywhere to purchase shoes. They have my size and rarely does any store has the size that I need. I bought a pair of sandals about 4 months ago and I love their heels and a lot of good stuff.
Hello Katie,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Oct. 4, 2017
I’ve been with JustFab for a couple of months now. Their products are affordable and purchasing from them was very easy to do. But I hope their website could run a little bit faster because sometimes it glitches. As a member, if there’s something that I find within the month, I go ahead and purchase it. Then, if I don't want to purchase anything within the month, I can stop the charge. That's convenient and I like that. The selections they gave me were perfect but sometimes their sizing runs generally a little smaller, specifically with their boots with a wide calf. The ones I got didn’t feel wide and felt like regular boots. I couldn't fit in them so I just gave them to somebody.
Hello Hollye,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Oct. 4, 2017
I saw someone with a pair of shoes which she got from JustFab. The shoes were nice and I liked them. It took me three days to find them and they also come with another pair. I'm not too happy with a lot of the things they had picked for me but I usually favor the ones I do like and I got a pair of loafers. Then, when I was going through the issue with the hurricane, I tried to call in and see if I could do a refund for the subscription because I didn’t know if they were going to take it out of my account. I wasn’t sure how to skip over the subscription for the month before the date. But other than that, they’re good and they’ve been helping me out and understanding my situation more. They have anything so I would recommend them to somebody.
Hello Brittany,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Oct. 3, 2017
I have tried multiple time to contact, I never received the item I ordered as I tried so many ways to reach you guys even by seeing if I could do a return to at least talk to someone. 2nd time dissatisfied. All I wanted was my boots and never got them.
Hello Jennifer,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed Oct. 3, 2017
I saw JustFab's Facebook ad and the comments that came along with it, so I decided to check it out and I liked their stuff. I've been a member for a few years now and every time I get on there, I always find something cute and something I like. I like that the shipping is fast. I usually have everything within a week or less. I also like the selections given to me. They're definitely good. If I can’t find something for myself, I usually find something for my daughter, so it works.
Just a month ago, I bought a pair of silver flats and this past winter, I purchased a pair of knee-high boots. The boots are my favorite and I still have them. I wear them a lot and throughout the winter, I have no tears. I love the overall quality of the products, the clothing, and the shoes. Everything that I’ve gotten has been really great. I’ve not had a single problem with anything and they all fit exactly the way they say they will. All in all, my experience was very excellent. I would definitely recommend JustFab to all my friends.
Hello Whitney,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Oct. 2, 2017
I learned about JustFab online and I liked what I saw, plus I liked the price. As a member I can order online then have the shoes delivered to my house. I have their personalized boutique and for the most part I like the items they’ve chosen. Four months ago I got six pairs of shoes. I had the credit build up because I haven’t been buying anything. I like the pair of lace-up kind of a rusty orange heel sandals I bought. I didn’t return any of the shoes and I wear them. It was a good purchase. They also had thrown in a $10 bonus at one time so I was able to use it with my purchase. They’re really cool and I have recommended it to friends.
Hello Mistie,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Oct. 2, 2017
I am upset about the way Just Fab runs their business. I signed up for JustFab about 8 months ago and selected one pair of boots. I was not very impressed by the quality so I decided to cancel. I noticed last month that my card has been charged even though I canceled. I figured, my fault for not checking. So I decided to give JustFab another try and use my 7 credits. I purchased some shoes and bags for family members for Christmas. It stated that the items may be sent separately. I received one package with two pairs of shoes (out of 7) about 7 days later. I kept checking my mail for the remaining packages and my e-mail for confirmations and they were never sent. I called and waited on the phone for 45 minutes, never an answer. I emailed about my account. No reply. I just now went online and it FINALLY shows the tracking that it was delivered on the 19th?! I never received those packages. What kind of business is this? VERY POOR...
Hello Sarah,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Oct. 1, 2017
I've been a JustFab member for three years now. I do foster care and the children need clothes and JustFab has another site just for kids. I went with JustFab because of what they said during the introduction and because they were not expensive. The first time I ordered, I ordered children's outfits such as pants, leggings and dresses and it was delivered quickly. The selection is advanced, but the quality of the garments wasn't so good. So after that, I never ordered again. But for three years, I paid $29.99 a month and I got no product. I changed my credit card because I didn’t want them to keep billing me but they just went ahead and billed the new credit card and that was my bank problem.
I finally just talk to somebody towards the end of August because it’s impossible to get something. They’re very professional on the phone once you finally get them on the phone and now I’m supposed to be no longer a member of either one of their sites. When I canceled, I asked them what would happen to my money and they told me that I'd have store credits and that I can come in to get more but if I did I would be a member again. You can’t keep going for a good money after bad money.
Hello Eddeana,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Sept. 30, 2017
It was becoming winter and I liked the boots that JustFab had and their prices, too. I quit doing it for a while and I just got back on it. I like their selections and the quality as well. My size is a 7-1/2 to an 8, which is the average size, so when I want a pair, they're often not my sizes. I ordered a pair of boots this year and I have already ordered them knowing that they will probably be gone by the time that the cooler weather got around so I have them in my closet. I love the two pairs of boots that I bought from JustFab and I've recommended them to friends.
Hello Evyone,
Your loyalty and support as our member are highly appreciated. Thank you! Giving you excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Hope to hear more from you in the future!
XO,Ivy
Reviewed Sept. 30, 2017
I saw JustFab on Facebook. They have a lot of different shoes and I don't like to go on shopping. With JustFab, it's easy and quick and they have a lot of different styles. I've been a member for two months and everything on JustFab has been pretty much my style. I bought fuzzy boots and they're awesome. They fit great.
Hello Brandi,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Sept. 29, 2017
I like the shoes at JustFab. I didn’t have to make a trip to a store and make a selection. That’s how good the selection of shoes was. I have been a member for about two years and my favorite thing about it was the prices. However most of the time JustFab didn’t have the shoe size that I wear. I have small feet so it was difficult for me to find shoes that had my size. And when I finally had one pair that fits I couldn’t wear it because the heels were too high. They didn’t have information on what the length of the heel should be. On the other hand I bought shoes for my daughter four months ago and the quality was good. JustFab was great. It was very convenient and all my purchases were my favorites.
Hello Martha,
Wow, this is awesome to hear you are loving your purchase and our stylish products. Thanks a lot for the positive feedback! Member satisfaction is of utmost importance to us and we value your trust in JustFab.
XO,Ivy
Reviewed Sept. 28, 2017
First off, they will not allow multiple accounts from the same house. So, only the first member of a household to sign up will get the benefits. Second, that doesn't matter much once you get the shoes. PURE GARBAGE. These are the same quality as shoes you can pick up at the local flea market for $8. They smell of chemicals from whatever it is they are made of, make your feet sweat, and fall apart after 3 times wearing them. Sizes are all over the charts for the same pair of shoes. Bought the same pair in 3 colors, needed 3 different sizes for them to fit. Had to return 3 separate times due to inconsistent sizing. STAY AWAY!
Hello Nicole,
We truly apologize about your experience! We value your business, and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Sept. 28, 2017
I got a bump at work so I got a different position and I didn’t have the time to shop in the stores as much as I used to. Going with JustFab was convenient. It was fairly easy looking for the styles that I like as it depends on the time of year and what I’m looking for. The selections given to me by the style expert were good and their suggestions appeal to me for the most part. The special offers are only good for first-timers but the items are always good quality. Also, I can't use any of my credits if they have 20% off promo or whatever. I just closed my account with them and the last thing I purchased from them was a bunch of bags.
Their customer service was usually good. However, the last time, which frustrated me, was the last straw. I had been a diamond member for three years and spent a lot of money with JustFab. I called them since I was trying to pay some things off. I asked the lady if there was a way to freeze my account so I don’t have the monthly come out. Freezing the account was something I was looking to do at the end of the year. But even if they sent the emails, I never saw them and I always forgot to opt out. The lady told me to just set a reminder on my phone but I wanted my account to be on hold if that's a possibility. She was not helpful, kept trying to push that I stay and never asked why, so I ended the conversation with her. I called again a couple of days later and I got a better person that did ask what the issue was, but at that point, I was already done with JustFab. Nevertheless, my experience with JustFab was good and it was exactly what the site is meant for.
Hello Erika,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our service. We love our member and we value your business. We want to thank you for giving us the opportunity to serve you. Our member service is always open to hear feedback from you. Thank you!
XO,Ivy
Reviewed Sept. 28, 2017
I have been a member of JustFab for years, and they might want to step their game up. I also wear ShoeDazzle, and ShoeDazzle has a better selection. Nonetheless, I JustFab’s pricing and style. I recently bought a pair last August, and the quality’s okay, but not the best. I’ve also used their offer for 50% off for certain styles.
Reviewed Sept. 27, 2017
JustFab has great deals on the styles that I like and I've been a member since three years ago. They make very good suggestions on the styles that I like and it’s very easy finding an item I'm looking for. I get the styles and free shipping, then I get rewards points for it too. A week ago, I had some extra points and that’s why I got three pairs of shoes and a purse. I've also taken advantage of their sales, as well as the buy one, get one deal which applies to VIP members, which I am so it works good. I have a favorite shoe I've worn so much I had to get the soles replaced but the quality is good. I get a lot of people that like the products and they think it’s really expensive but it’s not. Returning is going really good and easy too. JustFab is like a sister to me.
Hello Jess,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Sept. 27, 2017
I wanted to try the products out first and then JustFab offered a half-off if you sign up with them. They have great selections and it was very easy to find what I was looking for. There’s a questionnaire they ask you and then they send something in your email and they just draw you in. They have so many cute things. I purchased a purse the last time and the products are of good quality. I had an excellent experience with them and I love the products that I’ve bought. I'm very satisfied.
Hello Nannette,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Sept. 26, 2017
JustFab has good deals and I take advantage of those deals sometimes. However, if you forget to skip a month, that gets a charge. I don’t like that and I have those 40 bucks that they’re taking. They can at least give a reminder, “Hey, you’re about to expire for the month.” But other than that, they have pretty good selections. Their stylist however doesn't understand what I choose. I always just go in and look on my own because they don’t really get my style. I got boots and a jacket about a month ago and the quality is good and I haven’t had any complaints on that except from one pair. The second time I wore them, the sole from the bottom was already coming off. On the other ones, they came up pretty good.
Hello Maria,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Sept. 26, 2017
My sister told me that JustFab had a sale and they got cute shoes so I signed up last summer and took advantage of the summer shoes sale. I like their deals and I love the selections given to me by my style expert because those were definitely my style. The quality of the shoes is good as well. I love everything about JustFab and I would recommend it to everybody.
Hello Janiry,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Sept. 25, 2017
I saw JustFab on TV and they have an offer where you get your first pair for $9.99. I’ve been a member for a couple of months and the most recent purchase I had was a month ago. There are a lot of different things that I like from the style expert’s selection and recently, I got some sneakers and it’s nice but it was bothering me in the back. I like the quality but the way it fitted me was a little too comfortable.
Hello Jessica,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Sept. 25, 2017
I was a JustFab member for a long time years ago. I used to purchase then stopped and then I purchased again. The selections of the style expert were good and also the quality, but the sizes were off. My shoe size was a half a size too small, which sucks because I really like them, and the dress looks way too big. I have to return or exchange them for a credit. They also charged me twice on my card and I still need to get one of it refunded.
Hello Veronica,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Sept. 25, 2017
The price of the first pair of shoes from JustFab was so cheap so I decided to purchase from them. I took advantage of the special offer where I got my first pair at $10. My style expert gave me good selections and it was easy for me to find the style that I was looking for.
Hello Macalister,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Sept. 24, 2017
I purchased a shirt and a pair of shoes but I had to return them because they didn’t work for me. JustFab's customer service is great because they will exchange or return things easily. I've been a member for about a year but I don't purchase regularly and I'm gonna be canceling my membership soon. Overall, it’s been good. It was easy to look for items and everything I bought has been good.
Hello Julia,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. We strive for 100% satisfaction, so representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Sept. 24, 2017
I saw JustFab on a Facebook ad and they have cute shoes so I bought from them. I started being a member a couple of months back and last month, I ordered some boots. So far, the selection is good but sometimes, what I am looking at is not in my size. Quality-wise, it’s good. It meets expectations, I don't have any issues with it and I’ve already recommended them to my friends.
Hello Joy,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Sept. 24, 2017
I’ve always liked the shoe collection of JustFab and I’ve started it off with just one pair. I tried it out and then it became like a regular habit. I’ve been a JustFab member for five years, and it was easy to find the item or style I’m looking for. I like having a comfortable price point and being able to shop around whenever I want. However, I never go by the selections given to me by my style expert but when I like something that is good, that is what I want. I quickly skim over it and then I go through the selection on my own. Sometimes, they sell some sort of Mills Leisure and they’d invite that offer on there so I use those whenever they send them out.
The overall quality of the things I’ve gotten from JustFab are great. There are some styles that are kind of difficult to make comfortable at a certain price point, but overall, the quality to price ratio is great. I also like that I can track the point system in JustFab and that I can eventually reclaim the 40% off of that. Being a member of JustFab is cool and I'm happy and I recommend it to everybody.
Hello Ruelyz,
We are honored that you have chosen us and placed your continued trust in JustFab for your FAB wear! We're always happy to serve you! if you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Sept. 23, 2017
I signed up for JustFab because I had seen some styles that I like and that they had nice reviews. Mostly, all the styles and shoes I checked out and looked at had good ratings and they all were true to size. The selections given by the style expert were good and I like a lot of them. I'm on my second month as a member and I also signed up for the VIP thing. I recently bought two pairs of shoes and I got the other one with half off the price. When I buy shoes online, sometimes they come out not as expected. I thought the JustFab shoes might not be as I wanted them but they were and I actually liked them. I'd recommend JustFab to a friend.
Hello Chanchal,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration in doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed Sept. 23, 2017
Order for my mother in law couple of shoes. She got disappointed for the waiting van. For the quality of shoes I usually like the ones I orders but some of my past orders yes couple Been low quality and not as been shown on picture. Feel upset since I end making good compliments on the shoes and since mother in law hate them well now I look as bad.
Hello Nataly,
Please accept our sincere apologies regarding your recent purchase with JUstFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Sept. 23, 2017
JustFab’s a great place to buy shoes. I've already bought three pairs of shoes and I'm very satisfied with them. I thought they would not be exactly of good quality but they were actually really good. The selections from the style expert were good and they're very tempting but I’m trying not to buy because I can’t exactly afford to always buy shoes.
Hello Andrea,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Sept. 22, 2017
I love the items that I have ordered from this site but I also wish that it was easy to cancel your subscription. I get charged and then it goes to a credit then moved to an ecredit?? I have lost so much money on this and I'm sad about that.
Hello Heidi,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Sept. 22, 2017
I signed up for the JustFab VIP club because there was a good sale happening. Their shoes are of good quality and good price and it was also very easy to find the styles I was looking for. I also took advantage of the flash sales where everything was 50% off for a day. On the other hand, the selections given by the style expert was sometimes bad, but sometimes it was good and it appealed to me 50% of the time. I bought two different pairs of boots and a pair of platform sandals that I really liked and overall, I like JustFab. I’m going to keep with it for a while.
Hello Victoria,
Thanks a lot for the shout out! JustFab promises to provide high quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,Ivy
Reviewed Sept. 22, 2017
I saw a pair of shoes that I like on JustFab and I’ve been a member for a couple of years now. Sometimes, I find the style I like and get them but sometimes I have to ship the item back depending on how they fit. Majority of what I’ve got held up well.
Hello Erin,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Sept. 21, 2017
I'm in love with shoes and when I checked out JustFab's website, I really liked them. There’s a lot to choose from but it wasn’t very difficult to look for the style that I was looking for. The difficult part was choosing one because I liked them all. I also liked the selections given by the style expert a lot. Sometimes, I’ve switched the style to try something new and it always comes out perfect. I've been a member for more than four years and had three different accounts because I had to cancel before. There were a few months that I forgot to sched so I decided to cancel my membership because I’m not very good at remembering things. Then I opened another one and the same thing would happen. But this one that I had opened, I’m remembering.
I like it when they’re on sale because that means I can buy more shoes and I like that I get discounts. There’s also some type of price for how many points I have and they give a credit if I refer a friend. I’ve ordered a couple of things from them and I usually like to buy around the fall season because that's when there are lower prices on the boots. I’m pretty satisfied with everything I’ve bought and the items are of very good quality. There was an occasion when I wasn’t sure about the size of what I purchased because they’re a little bit bigger but I still liked them. I love everything about JustFab.
Hello Perla,
Amazing feedback! We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Sept. 21, 2017
My friend had JustFab shoes and told me about it. I have been a member for 4 months now and it is relatively easy to find the items and styles that I was looking for. The style expert gave me selections which are fairly accurate. I also took advantage of the special offers. I haven't bought a ton from JustFab but everything I’ve gotten has been on sale in some way which is great. JustFab is not where I’d go if I need a really good quality pair of shoes but with my everyday shoes, it's very good for the price.
Hello Emily,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We love our member and we value your business. We want to thank you for giving us the opportunity to serve you. Our member service is always open to hear feedback from you. Thank you!
XO,Ivy
Reviewed Sept. 20, 2017
I was so enticed when I saw my first pair of boots would be $10. In my excitement of saving a ton of money on cute boots, I didn't care that the receipt that was emailed to me didn't have prices on it, I figured they were an honest business. UH NOPE!!! My bank account was charged over $70 for those $10 boots. THEN when I asked about returning them (since I could find boots just as cute on Amazon for cheaper) they said I had to pay a $6 re-stocking fee!!!! WHAT A SCAM!!!
Hello Kris,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Sept. 20, 2017
I am a very satisfied customer who is recommending JustFab to everyone I know. I have been having a wonderful experience is shopping with you. This is where I will be doing all of my online shopping, for me and my family (my girls) from now on. All of the friends who have signed on and shopped are raving about the service and the quality of products and prices that they have received and will be recommending to others as well. Thank you for the exceptional experience.
Hello Diana,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed Sept. 20, 2017
JustFab had a promotion where I could get half off so I purchased from them. I've been an on and off member for a few years and the process of finding a style I want was easy. Sometimes their special offers would be two for $49 or $39 and they have sales as well. The selections that were given by the style expert were good. Recently, I was going for a white affair and ordered some white wedges and some other heels. I’ve had shoes for a couple of years and they’re still holding up fine so they're good quality.
Hello Tysha,
JustFab is always happy to serve you! if you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Sept. 20, 2017
One of my friends ordered from JustFab before and she said that they have good quality shoes so I decided to try it out. I’ve been a member for about a year and three months ago was my most recent purchase with them. The style expert’s selection is good as well as the quality of the items.
Hello Naila,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Sept. 20, 2017
I looked at JustFab's website and I liked the shoe collection that they have. They fit well and they're good quality shoes for the price. They had the first two pairs for $39.95 and I ordered a couple of pairs. The pump didn't fit well but I didn't have a problem with the wedges and the boots. I'm not a member anymore but it was a great experience overall.
Hello ShaDonna,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Sept. 19, 2017
I don't like that I tried to cancel my account and I was told that if I cancel my membership then they will cancel all my orders and the woman I spoke with was very rude about it. She told me I could skip the month numerous times. But I don't think about it every month so if I want to cancel I should be able to cancel without being guilted into keeping it open.
Hello Kim,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed Sept. 19, 2017
I love the service and the shoes are always gorgeous. My only complaint would be on some of the stilletos the sole for the heel comes off really fast. They usually pack an extra one in the box, but I think that they need to grip a little better. Also they should make the shoes a with soles that aren't fabric so you don't slide everywhere. Other than that I love it.
Hello Rebekah,
Thanks for taking the time to write a review. We're glad you enjoy our unique styles. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Sept. 19, 2017
I have had JustFab for about two years now, and it is one of the best shoe websites out there. I have gotten a few pairs of shoes and they are all the perfect size, the only time I was not satisfied was when one of my sandals was missing the clip at the end to 'lock' my sandals. It was also my mistake for not returning them, but I made it work. Also, their shoe selection is great and so is the prices. I LOVE JustFab, I don't think I will ever cancel my subscription!
Hello Maribel,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Sept. 19, 2017
Luckily my first order was a pair of sandals that was reduced so I think I only paid something like $4.95. I would be more upset if I had paid full price. I ordered a 7 and a half which is what I wear. They were so big I could not wear them. I am leery about ordering anything else as I am worried about the same problem. You may think your prices are great and I cant say they are bad, but if the shoes dont fit, it is way too much no matter what. And who knows how each individual designers shoes might measure up to my actual size.
I got the sandals for a trip to Italy. I didnt send them back because it would cost more than I paid to do so plus I was gone for two weeks and am not sure of the return policy. I tried JustFab because my daughter did and got a pair of fabulous booties. She wears a bigger size than I do so I never tried them on. So I couldnt go by that anyway. I was looking forward to ordering booties and winter boots. Now I just am not sure.
Hello Debbie,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Sept. 19, 2017
To date I have loved all of the shoes I have gotten from the site but shipping seems to take a long time. This order was purchased on the 8th but did not ship until the 14th and was not received until the 18th the day I was suppose to receive it changed 2 times
Hello Yanetliza,
We truly apologize about your experience! We value your business, and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Sept. 19, 2017
I totally love JustFab, when I needed to buy something every month this was the site to shop at. All the items I purchased were beautiful and fit great. I'm a plus size girl so shoes and clothes are hard to find and this was the place to shop.
Hello Jeanne,
Thank you for trusting us to be your source for top quality FAB wear. We appreciate your kind expressions of appreciation, and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed Sept. 19, 2017
Will recommend to my friends and family like shopping on your site. Like the selection of boots and booties. Pleased to be able to order clothing on your site. I also order a purse in my last order I've had so many compliments on it. Will be ordering from Just Fab again.
Hello Joan,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Sept. 19, 2017
I ordered my item on 9/5/17. It didn't ship til 9/14/17 and I didn't receive my item til 9/16/17. I'm very disappointed in the time it took to ship my item. Because of this delay I will think twice before placing another order even though I love my item. It took way too long to get here! Besides that issue I'm satisfied with my purchase.
Hello Tracie,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Sept. 19, 2017
JustFab.com had a sale going on and I've been a member for a month now. I like the fact that they take my money out of my account which I can use towards whatever on their website. They have deals that they offer for VIP members, though the selections suggested could be better because some of them aren't for me. I don't typically wear a lot of heels. But the quality of the items I purchased is great. I just bought some Kito shoes three days ago and my favorite are these boots that I got. They raise all the way up to the knee and they're super cute. I also like how fast the shoes come and I feel fully comfortable in purchasing stuff for me. My experience with JustFab has been great and I really like the website. I would recommend JustFab to a lot of people.
Hello Kasey,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Sept. 19, 2017
JustFab had a good deal and I really like their product. So, I went with them and I love the shoes that I got. However, I wasn't a member for very long because I was not informed when I made my purchase that I was automatically enrolled as a VIP member and that I needed to either stop or put a pause on the credits that went on before the 5th. On the 6th, I got an email saying I was going to be charged $39.95 because I didn't use my credit, so I decided to cancel because I was not made aware of it. I would have used it otherwise.
Hello Lexi,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Sept. 18, 2017
I liked the pair of boots that JustFab was advertising so I bought them in the fall and was a member until July. I travel so I wanted to spend my money since JustFab wasn't suiting my needs. I bought some items and I really liked one of the shirts and the boots. Then I got sunglasses that weren't expensive but they were too big for my head. I also bought my daughter a few things. Some of the items were good quality but some are really chintzy. Also, there wasn't enough variety so it was hard to spend the money.
Hello Debbie,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Sept. 18, 2017
I’m a shoe fanatic and I usually select my own style. Last month, I got an Alpaca boots from JustFab and I love its quality. I would recommend JustFab to a friend.
Hello Dwendolyn,
This is awesome to hear! We're glad that you are satisfied with the quality of out item. We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
XO,Ivy
Reviewed Sept. 17, 2017
I saw some shoes that I liked at JustFab and I purchased them. I've been a member for over a year, but I had just activated my membership a couple of months ago. I found some new dresses and shoes that I liked. Some of the dresses were $40 and $50 a piece, and I only paid $14 for one. The only thing I didn’t like was they took longer to send my purchase to me this time. They took the money out of my account, then it went pending, then they took it out again. The way things went didn’t seem right. Nevertheless, I like JustFab. The quality of the items that I got is excellent.
Hello Vanda,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Sept. 17, 2017
My best friend told me about JustFab. They had good deals going on and I opted to buy from them. It's not been long since I became a member and the most recent purchase I made was two months ago. So far, my shoes are great and I love the selections given by their style expert. I like JustFab a lot.
Hello Asjah,
Awesome! We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Sept. 16, 2017
I liked the shoes that JustFab had on sale. I also liked that I have the option of canceling or skipping my request if I don't have it in my budget that month. I bought a backpack from them and I like it. I wear it every day. However, the shoes are just for one genre of women and there's nothing too edgy items on there. Just a lot of businesswomen clothes. I'm a big person and I wish there were more bolder pieces in the website.
Hello Disiree,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with your purchase and our services. Hope you have a Fabulous day! We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Samar
Reviewed Sept. 16, 2017
After seeing a JustFab commercial, I decided to browse through their website and I found some really nice shoes. I’ve been a member for three years now and I still have everything I ever purchased from them in good condition. I like the style expert’s selection and I could buy one but I have a wide range of style so it depends on what type of mood I'm in. A month ago, I bought a pair of hand strappy sandals where I can put the ankle strap and then another strap over that one. JustFab is amazing, very fabulous and I never had any issues with them at all.
Hello Iesha,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com