
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed May 24, 2018
I went to the site of justFab and I liked the shoes. They were really nice. And they also have really good deals. It's also very easy looking for the item I'm searching for. They have like a little setup boutique for me. I bought a pair of heel sandals last April and I love them. They’re just very good quality for a very good price.
Hello Ralena,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed May 24, 2018
I like the JustFab site. I received some items from them and they were of excellent quality. Plus, I like the different variety that they had and their price. It was a good experience and I'll be purchasing more items probably throughout summer.
Hello Amy,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,Ivy
Reviewed May 23, 2018
I liked some JustFab's shoes and their prices so I purchased from them. The selections are good, I like it. I just wish their items weren't as dressy. I've been a member for three months now. When I got my first membership, they gave me a credit and I used that. Their VIP has a different price than regular people. So far, I spent about $300 since I've been a member there. Also, I was able to take advantage of their free shipping and their special offer of buy one, get one for $20. Moreover, I bought a pair of boots two months ago and they were awesome. Overall, JustFab is amazing.
Hello DuSharme,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed May 23, 2018
I needed some shoes and I wanted to see how the quality was on JustFab. So, I ended up buying some stuff. I found it very easy to find the item. JustFab had my style just before I asked them for it. Also, I've been able to take advantage of their special offers and in doing so, I got a watch from them. Though the boots I got weren't exactly of quality, I was still satisfied with my experience with JustFab. It's definitely well worth the money.
Hello Shayla,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
Best,Ivy
Reviewed May 23, 2018
I knew about JustFab for a while but I was hesitant to buy from them. Then I bought my first pair a couple of weeks ago and it came in within a couple of days which was really good. The shoes that I got from them are also really nice. I was on the beach with them and I thought they would break but they didn't. I would recommend JustFab.
Hello Neshawn,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed May 22, 2018
I like shoes and I've been a JustFab member for years. I made my last purchase sometime in the last 6 months and the quality of the items I have purchased so far is great for the the most part.
Hello Meghann,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed May 22, 2018
I’ve been a member of JustFab for a year. I’m addicted to shoes and I also like purses. I love the things about JustFab. It’s convenient and easy. I tend to let my credit stack up then I buy a couple of pairs. I just go to the regular selection. JustFab’s website functionality is great and the items are of good quality. There are some things that I really like about JustFab but there are a lot of times where having stuff in stock has been a bit of a challenge for me. The last four pairs I’ve ordered were not true to size so that was disappointing. And I haven’t sent any items back. I have a gal who works for me that’s half size smaller and she ended up with a nice shoe order. Last night I was shopping for a pair of shoes and the first five pairs I looked at to order were all out in my size.
Hello Deb,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed May 21, 2018
The shoes from JustFab were the most affordable and the most comfortable shoes for work, and I got different styles. I could get flats or heels, and I didn't have to go to a store and spend an arm and a leg on shoes like I normally did. And when I forget to skip a month and have this credit, I feel like I've gotten free shoes or clothes. Also, I always like what my stylist give me, though I’m just not looking at shoes more. Lately, I have been digging into the clothes portion of JustFab because I do have a baby and my body is different now.
I love the fit of everything that I've gotten from JustFab, and my shoes and clothes have all held up really well. But there have been a couple of pieces that have not been the best quality. The material of one of the dresses was okay, but it was also one of the cheaper items. So I’m not expecting much if it’s a cheaper clothing or shoes. Everything else, I've been pleasantly surprised with. I’ve been a JustFab member for two years and I'm happy I tried them out because I really enjoy them. And I recommended them for so many people already.
Hello Sydney,
Wow! This is awesome to hear you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,Ivy
Reviewed May 21, 2018
I like JustFab, the styles of their shoes, and they looked comfortable on my feet. I like the shoes that I got. They're really good. My wedges are my favourite. I like the VIP membership too, wherein they send you offers and discounts throughout the month. However, I’ve been trying to change the selections provided to me by my style expert, but for some reason they weren’t changed. Other than that, I have been a member for three months now and I enjoy their sales, like the two for $29 and the mother and daughter special. I've had a super experience with JustFab.
Hello Sequoia,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed May 21, 2018
It's been a few months since I've become a JustFab member. I saw some things that I liked and bought them. Looking for items and styles wasn't difficult. In fact, I had made two purchases from them. But I cancelled my subscription because they kept taking money on my account that they shouldn’t have.
Hello Tonya,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed May 20, 2018
I've been a member of JustFab for a couple of years. The style expert was fine but the shoes are poor quality. I ordered some heels and they're made of cheap plastic. I wouldn’t recommend JustFab and I’m gonna be terminating my membership.
Hello Hazel,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed May 20, 2018
Eight years ago when I was in college, I knew of JustFab but I never decided to do the VIP until now. I had a pageant coming up and there were a couple pairs of shoes that I saw at JustFab that I liked. I've now purchased five pairs from them but one pair had to be returned because they sent me the wrong size. The return process was a headache. What originally happened was, I ordered two pairs of shoes and they were both size 12. I have to order a size up for most shoes that are closed heel pumps. When I got them, one of the pumps was so tight that I was struggling in them. And then the other black pair was so loose it was like flopping off my feet. I tried to wear them and I ended up falling in them at church with my friend in my arm because they slid off my foot when I was going down the steps.
I called JustFab and told them that both shoes said JustFab on the sole but they completely fit differently. One was entirely too big and the other was entirely too small. The one that was a little tight, I had to use it for a pageant coming up the next week at that time. I didn’t wanna send those back. I was just gonna do a shoe stretch and just deal with those. But the other pair, I told JustFab that I had already worn them and they were so uncomfortable and they fell off my foot. They told me I could send them back and exchange them out for the next size down. But they sent me two sizes down. When I got them, I couldn’t even put them on my feet so I sent them back again. I didn’t hear anything back from JustFab. In about a month later, right before I got my charge, I called to see if I had gotten a refund because they told me I would get a credit and they told me it was on there.
I decided I wanted to order some shoes with the refund credit in my VIP credit. I went to order shoes but I was having problems with checking out on the inbox. It was showing the full price as opposed to the VIP price whenever I would go to check out. So I called JustFab before I hit submit to pay. They said that it was because the pair of shoes that I wanted to buy wasn’t the $39.99 and I couldn’t use it. I asked them if I had $39.99 in my credit and they said yes. But the shoes were only $29 so why was it not working? The lady told me I could use it for shoes or clothes. To my understanding, I thought I could just order shoes because I had the credit. But the lady told me that I couldn't. It was crazy. I gave them $40 and I couldn't even spend $30 of it. It was outrageous and I told them I would just cancel it.
At that point, it was a nightmare with the refund. But they ended up allowing me to buy the shoes that I wanted even though it was cheaper. But I ordered the last three pairs of shoes so I ended up paying an extra 65 bucks. The shoes got here about a week and a half ago which I was fine with. I love them. But it's a little odd when you order three pairs of shoes and they all fit so inconsistently. It’s hard for a new customer. I had to order and return because I didn't have the box. Sometimes, I order two or three pairs so it comes in a big box and I can’t return one little pair of shoes in that big box. I ended up having to buy a box and ship it which was inconvenient. If the shoes are consistent with the sizing, it would be a little helpful because I know that I can always order a size 12 or 11. Nevertheless, the shoes from JustFab are really cute.
Hello Loria,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed May 19, 2018
It doesn't get worse than that! They charged me 40 dollars even though I skipped the month. I am unemployed and I contacted customer service and they just won't give me my money back. The lady's name who I spoke to is Bonnie, she was just useless! She says my internet had problems or something and that's why I wasn't able to skip the month. Super disrespectful! I will cancel the membership as everyone should do and I will spend every single day of my life telling people to stay away from the website!!! In fact there are many other websites much better with much more quality - lulus.com, aros.com.
Hello Patricia,
Thank you for sharing your feedback with us. Please accept our apologies for the poor service you received from us. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed May 19, 2018
My sister always purchased shoes from JustFab. So I purchase from them too plus they have cute shoes. It was easy for me to look for an item and I felt that the selections given by JustFab's style experts were fitting. However, I'm always up to something new so I looked at all the styles just so I don’t miss something. There were a lot of reminders that I could purchase certain things. There’s jewelry and a bunch of stuff that you can purchase. And they have really unique shoes so if I get something, I know that not very many people are not gonna have it, at least around me, and that was really nice. My favorite purchase was a pair of blue flats a few years ago. I've used it sporadically over the years and the shoes were really cute. They were a style that you couldn't find anywhere.
This year, I only bought from a few pairs of shoes. And I tried to cancel my membership as it's not something I want to continue doing on an automatic basis. My last purchase was in March when I got some black boots. JustFab items were of great quality and for the price, you really can’t beat it. I've bought more expensive shoes from Macy's and from the mall that were $90 and they were not as good material as JustFab’s. I had a really good and unique experience with JustFab. Even at a time when I didn’t realize that I had set myself up on an automatic payment, my refund was given to me in less than seven days. I was really happy with it.
Hello Kat,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed May 19, 2018
I had the initial membership perks with JustFab. When you sign up to be a member, you get two shoes for the price of one so I figured I would try them out. I've been a member on and off for a year or two. When I'm shopping, it just depends on the event that I need the shoes for or what I'm looking for that month. The shoes are okay but the heels are not the most comfortable. So I always have to buy inserts for the shoes, like heel and extra padding. But I've bought a pair of booties that are super comfortable and the flats are awesome. Also, shipping has been great and I like that I can skip months. That allows me to keep my membership. I've joined other subscription plans that don't allow me to skip months so I just end up canceling.
Hello Meagan,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed May 19, 2018
I’ve been a JustFab member for years and I haven’t really had any issues at all, though I always forget to skip the month. I have missed five months and I have five credits, and I have to go on there and order shoes. The shoes normally get delivered very quickly, but I’m not exactly extremely happy with the shoes. A lot of shoes, in general, are cute but they’re uncomfortable and sometimes they don’t fit. But I’m just addicted to shoes so that’s why I have kept on it and I just look there randomly. Also, I have gotten a bag from there that I have been using.
Hello Valisa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed May 18, 2018
I liked the shoes that JustFab was doing and at the time, I was looking for some shoes for a dance out. There were a lot of other ones that I purchased, like a lot of cute shoes that I was thinking about getting in the summer. It was easy to find the shoes I was looking for, and the shoes were good quality. I also like that they have different sizes because I have a bigger foot. I’ll definitely recommend JustFab because overall, it’s a good place to shop.
Hello Alexis,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed May 18, 2018
JustFab lets you do window shopping, and the shoes are pretty and very good at an economical price. I have purchased eight shoes and I like the sandals, wedges, sandals, and these little boots with heels. They have a great variety of items and styles and there’s free shipping when you buy a shoe at $39.99. My experience has been good and I’ll recommend them.
Hello Rose,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed May 17, 2018
I heard about JustFab from my sister and I thought it was cool getting shoes this way. They have styles that I like. In the three years that I've been a member with JustFab, I've purchased a few pairs of shoes from them. I’m an Elite member now and I’m happy with the perks that I get with that. I get a 30% or 40% discount and that's cool. When it comes to those rewards, I take advantage of the percentage off that I can get on the shoes.
The shoes are priced appropriately, especially the ones that are on sale. JustFab has some pretty good sales. I usually try to catch them that way and I’ve been very happy with that. I looked at what was recommended by the style expert, but I went through the selections and picked what I liked with every shoe that I bought. For the most part, the shoes that I received were good. But sometimes, there's an anomaly to the shoes, like the pair that I’m wearing today where the strap doesn’t go all the way around. But when I’ve had issues, these have been little things like that and these don’t happen often.
Hello Barbara,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed May 17, 2018
The items that I bought from JustFab were for others and the one that I bought for myself did not fit accordingly to what was stated and didn’t look great so I’ve been trying to ship it back. But I work overnight and I tend to forget throughout the day to contact them to get a new shipping label. Also, when I try to be on the website, I can look up my account but I can’t put anything on my cart. I was with ShoeDazzle before and my experience with JustFab wasn’t the greatest and it was just okay.
Hello Monic,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed May 17, 2018
I first bought from JustFab during the winter. I like the selections given by their style expert and it was also easy to find the style that I like. The quality of their shoes and clothing is good too. I also love it when they charge me at the beginning of the month and then I'm able to use that instead as credit later.
Hello Kenia,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed May 16, 2018
I like the prices at JustFab and it was easy to look for styles and items. I've been a member for over a year and my favorite thing about it has been the discounts. I like their discounts on shoes. A pair of sneakers that would cost me over $100 would cost about $50 there. I recently bought heeled booties from them. I like it and it has a very nice quality. Still, my favorite purchase would be the coat I bought for the winter. Overall, JustFab is a good company.
Hello Barbara,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed May 16, 2018
My mom gave me a pair of shoes from JustFab. And I love them and I wear them a lot. I have JustFab and FabKids membership, and my experience has been good ever since being a member in 2016. But I was trying to cancel FabKids, but the JustFab VIP membership was canceled instead. So I have to always call them to request a refund for the money that comes out every month. Other than that, It’s easy to find stuff on their website and the selection from their style expert fits my style. I just got a dress about a month ago. And I like it but there are a few strands of the strings on the dress, which I just cut off.
Hello Darlene,
Thank you for writing a review! We always like hearing from our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed May 15, 2018
I liked the amount of selection JustFab offered. And it was because of that as well as the beauty merchandise they have that I purchased from them. It was very easy to look for things on their website too. I've been a member since 2009 and my favorite thing about it is the convenience of having a stylist. I'm very satisfied with the selections offered by the style expert. The stylist knows my likes and dislikes and that she is accessible at any time. And it's not like it's a store where it closes and I can always order, and the items are shipped as soon as they receive the requirements.
Two months ago, I bought a yellow heeled sandals from them and they're of very good quality. That was also my favorite purchase from them. They have a holiday special deal where the shoes are two for $40. However, you cannot utilize the funds that are in your account for the sale. It's still in my name and I don’t understand why we can't use it for the sale as well. I suggest that JustFab should revise that. Other than that, I am a completely satisfied customer.
Hello Angie,
Thank you for your remarkable review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed May 15, 2018
JustFab.com was an easy way to update my wardrobe as I don’t really have time for shopping and don’t have a whole lot of fashion sense. I’ve been a member for a couple months it was pretty easy to find what I was looking for on the site. Last time, I purchased a dress, a little blazer to go with it and boots that were a little bit higher. I also ordered some black pants and it goes with some of the cute Bonnie type tops. It’s definitely my go-to when I need to be comfortable but look nice. I like the price of the items and their quality is really nice. I’m on FabKids too for my daughter.
Hello Coreena,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed May 15, 2018
I liked the price and style of JustFab, so I purchased from them and I've been their member for eight months now. I liked the shoe selections given by the style expert. I ordered a couple of boot pairs that I really liked and their quality was good. On the other hand, I ordered some pants and I wasn't happy with the quality, so I sent them back.
Hello Jennifer,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,Ivy
Reviewed May 14, 2018
I’ve been a member of JustFab for about eight years now. I only buy bags from the website because the shoes are too high and the dresses are not my style. The handbags are not the quality that I want but the price is reasonable and I give the bags out as gifts.
Hello Liz,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed May 14, 2018
My roommate told me about JustFab and when I needed some new heels and flats, I got some wedges and pumps from them. It was easy to find the particular styles that I was looking for and I loved the variety of styles. I also loved the quality of the shoes I got, which was really good, and the shoes that I liked the most were my flats. But I had mixed emotions about the selection given by the style expert because I liked some of the shoes that were suggested, while some were just okay. The ones that I didn’t like were not shoes that I would see myself wearing. Membership with JustFab is a bit pricey, though, and I haven’t used it since I ordered my shoes because it’s a little out of my price range, and I'm just gonna use it when I need some new shoes.
Hello Dalia,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed May 13, 2018
JustFab had some shoes that I wanted which I ended up getting. I started my membership with them last month, have already bought two pairs of shoes and they’re both excellent. The entire ordering process was prompt and on time too.
Hello Jo Ann,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,Ivy
Reviewed May 13, 2018
It was very easy to find the item or style I was looking for JustFab.com. I’ve been a member for about a year and I really like their shoes. Sometimes I take advantage of any of their special offers or the VIP perks. I wound up buying shoes because of selections given by my style expert. I purchased some sandals about two months ago. I got a black dress from them too. JustFab did what they were supposed to do. They served the purpose and I’ve recommended them to a few people.
Hello Adrianne,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed May 12, 2018
The shoes I ordered from JustFab were shipped within a week. They are nice quality and don’t feel like they’re fake shoes. I’m not a big, fancy type clothing or shoe person, so I’m fine as long as they’re comfortable. But we have this monthly membership and it needs a bigger disclosure about it. Though you could opt out of it, they would charge the $39.95 membership fee in order for you to get the 50% off shoes, and I didn’t see it until they charged me.
Hello Angela,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed May 11, 2018
I signed up for the VIP services, I was explained if I spend more than $40 in a month then I would not be charged for membership, that was a complete lie, I spent over $40 and was charged a member fee two weeks later. So of course I called into customer care, after being on hold for 28:45 min a rep connected who phone was not working. I could not understand him and all I wanted to do was cancel, he disconnect my line I called back just to hold 30 min this time and have a rep try to talk me out of not canceling for another 25min. Not only did they waste my time, take money out of my account by "mistake", but the sandals I bought were cheaply made to the point I can't even wear 3 pairs of my sandals because they lean to the side. This was my first and only time I will ever do business with JustFab! I suggest you spend your money elsewhere.
Hello Amber,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed May 11, 2018
JustFab has a lot of what I was looking for. I came to know about JustFab from friends and I've been a member for about 2 months now. I like that I get personalized e-mails and stuff about styles that I might like. I've really liked the selections given by the style expert so far and they’ve really helped when I'm looking for a specific kind of shoe. Also, finding an item or style on the site was really easy since there are a lot of filters. My last purchase was about a month ago. I just got one pair of shoes which I’ve already worn most of the time and I really like them.
Hello Mackenzie,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slaying' in your FAB items!
XO,Ivy
Reviewed May 11, 2018
My mom has a membership with JustFab and she does a lot of shopping. She would have her monthly thing or JustFab points, and I would go in and buy shoes. I always like JustFab and I have my own membership for a month now. I like the styles but I'm a bigger girl so I’m not able to wear a lot of stuff I like, which is frustrating. The sizes are fine and I can wear stuff that are laced up, but I’m not able to do that with things that have a zipper on it. Also, finding items or styles is not that hard. When I’m in the mood to go shopping, I browse around and it takes me 5 minutes sometimes or an hour on other times. It depends on where in the list I am checking. While JustFab is not my number one go-to for shoes, I still would recommend them.
Hello Samantha,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed May 10, 2018
A friend told me about JustFab and I liked the boots they sold. I’ve used them once and the product I got from them is good quality. I also enjoyed my experience. It was pretty easy to find the style I was looking for in their selection but the sizing was kinda off. Other than that, I've been a member for four months now and I like the convenience it gives me in shoe shopping. It makes it easier. Plus, I like almost all of the suggestions from their style expert. So, whoever it is, he or she is doing a good job.
Hello Katelyn,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed May 9, 2018
I've been with JustFab for six months. It's easy and convenient for me to buy shoes at home. And finding what I'm looking for is easy. I bought two pairs of shoes, one pair was for me and one was for my daughter, but they didn't fit. I'd recommend JustFab.
Hello Nancy,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed May 8, 2018
I joined JustFab when it first came out and when I signed up, I was asked what type of styles I like so that's what's on my profile and pretty much the selection that they send. Finding items on their website is really simple and everything is categorized. I bought two pairs of booties, one peep toe, some heels and a pair of black sandals. The quality is always awesome and everything is beautiful and top of the line.
Hello Precious,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed May 7, 2018
I've been with JustFab for three months and my favorite thing about them is the free shipping. They have a good selection and although finding what I was looking for was not easy, it was not difficult either. I purchased high heels and the quality is very good. But I made a purchase once and the package couldn’t be delivered to me so they returned the item. They said the issue was a wrong address. But the first time, my package arrived without problem. Later, the item that I wanted was not available so I had to choose another thing.
Hello Teresita,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed May 2, 2018
I have been dealing with the same complaint for 6 months with this company. So very annoyed that I have to call back every 24-48 hours explain my situation to every rep and still have no answers. In December there was money taken out of my account that was not supposed to be... When my order was done online the money in my account already (my credit) was supposed to be used for this order but no they took the money out of my bank account and when I called to get the problem fixed there was nothing they could do to fix this??? You can take my money but you can’t put it back. No you have to request a check be sent to you within 8 - 10 weeks, "Ok then do that." 10 weeks go by and still no check.
I call and what do you know no one knows what I am talking about but they will escalate my call to a supervisor and I should call back in 24-48 hours because their policy says they are not allowed to call us back for some reason. Just Fabs phones only work one way??? Well 6 months and 8 representatives later I am still being told that my call is going to be escalated to a supervisor and to call back 24-48 hours later so thanks Just Fab for taking my money and refusing to give it back... So more than done with this company and I will make sure my family and friends do not the same mistake I did and give these thieves their account numbers.
Hello Michelle,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed April 30, 2018
I really like shoes and I’ve been a member of JustFab for years. I love the selections given to me by my style expert and I always buy something. They suggest items when the seasons change and it’s usually the best time. I love the quality of the items that I’ve purchased so far.
Hello Raquel,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed April 30, 2018
JustFab has a free promotion for when you first sign up so I decided to subscribe to them. I skip the months I don't wanna pay and if I wanna buy something, then I can just buy. It is not an inconvenience. I don’t buy anything but shoes from them. I bought a bag once but it wasn’t the quality I was used to. So I just stick with shoes and I've never had a real problem with the quality of those. I pick my own and I usually either get winter boots from them because they have the wide calf or the wedge sandals. My last purchase was when I bought three pairs of flats and a pair of wedged heels sandals in January. Also, sometimes, they do December sale on the boots which sell for $15 and in the summer, they have the two for $39 promo.
It's pretty simple. You just go on there, pick what you like, and if you don’t like it, you have the return process. It's the same with all online shopping and the membership thing is kind of pointless. I don’t really get that aspect of it because you can sign up and be a VIP member so you get special rates which really aren’t that special. But you have to do it unless you wanna start your account over again every time you make a purchase. And if they catch you forgetting to do the membership thing and skip the month, then they charge you. But you can always skip every single month. So it’s like you’re not really doing anything with that and if you never forget to skip, they never get anything out of you. But they are cool and it depends on what you like and if you like shoes and stuff.
Hello Meredith,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Rest assured that we will continue providing unique and new styles for members like you. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed April 29, 2018
I came across JustFab when my friend ordered from them and when I went through their website, I saw a bunch of cute stuff. Finding what I wanted was easy and nothing was out of stock. The selections they've given me are very broad and orders don't take long to come in. I've been with them for three months and I love the way the shirts that I bought fit me. They had everything that I liked, so it was my style.
Hello Amanda,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed April 29, 2018
I found out about JustFab through my daughter. It was easy to find items that I was looking for at their website and I got some of the selections that were given by their style expert. The quality of their items was good and they had good deals. They had some boots on sale which I purchased as well as a few sweaters. What was challenging about the website though was that when I found an item, I would try to put it in a cart but couldn't get it to go there. We order a lot of things online, so I'm used to the different systems but it was very hard to get my order placed.
My daughter ran into the exact same thing. We've tried it on a computer and on an iPad, and she finally was able to place an order on her phone. It was the only way she could place it. Also, they automatically take the amount out of my account each month if I didn't get on there in time to say no or that I didn't want it. It would have been better to have been notified that if I didn't do something by the next day, my account was going to be charged, but we never got notifications for that and that made me cancel my membership quickly.
Hello Susan,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed April 28, 2018
I was a JustFab member until January and had a really good experience with them. In fact, I've told my class about them. I liked the prices, the shoes and how fast they came in. The first special offer that I got was the 'any pair for $10' deal. I was also able to take advantage of the 'two for 39' and the 'buy one, get one' offers. The selections given by the style expert were awesome and my favorite purchase was the boots. Definitely sign up with JustFab.
Hello Chelby,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed April 28, 2018
JustFab happened to have the certain item I was looking for. I've been their member for a little over a year and I wish that they had a little bit more variety of stuff. Also, I feel like some items are not really thought out into actual wear. If I'm buying wide, sometimes it's not wide enough. And then sometimes, they only think about the placing of the heel in the shoe. I was wearing a heel and then there's a slope. It wasn't thought out well because sometimes the slope is there, so it was not really on the actual foot properly and I don't wanna feel like I'm having to hold my shoe while I'm walking. I'm not all the way dissatisfied but I'm not ecstatic with my experience with them.
Hello Opeyemi,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed April 27, 2018
I like the shoes on JustFab and I got a pair of boots from there one time. The shipping of the item is quick. Also, the boots are of good quality. I had a great experience with JustFab.
Hello Zharia,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed April 27, 2018
JustFab had good styles and I've been a member for about a year. It wasn't difficult to look for the things I was looking for in their website. I also like their VIP special offers and the discount every month or so. I bought some booties that they suggested for me about a couple months ago and the styles given by the style expert has been pretty accurate. Their items are pretty good-quality and the shipping was pretty fast.
Hello Cherry-Ann,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed April 27, 2018
I love shoes and have been a JustFab member for about four years now. They have different shoes and finding items and styles I’m looking for has been easy. Also, I don’t have to go to 14 stores looking for shoes and not have my size. The items get here quick too. It's a good deal. Plus, they have the sales. I also get good recommendations from their style expert, though, I need to change my selections. I just can’t wear those high heels anymore. I’m 60 and it’s probably dangerous for me to go downstairs if I break it in. My granddaughter loves shoes too so when I have credit or if they’re having a buy one get one, I check her out and she picks out what she wants, and then we go together and get it. I just bought her a big, high pair of blue shoes and she wore them for Easter. The items I got are of great quality and I get compliments on my shoes all the time.
Hello Barbara,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed April 26, 2018
I like the deals on JustFab and I have purchased from them. The shipping usually takes about three to five business days. They do a good job with the offers and the promos and I go through the site if I need some new things. I like their VIP feature and the $9.99 special offer. I also like a lot the selections made by the style expert. The last thing I purchased were some boots and I love them. I would recommend JustFab to anyone at any time.
Hello Chanita,
Thank you for your magnificent shout out! We're glad that you are loving your purchase from JustFab. Keep slaying' your FAB items!
XO,Ivy
Reviewed April 26, 2018
I liked the styles that JustFab had and their shoes seemed like they were decently-priced. My most recent purchase was a pair of boots. I also purchased two shirts from them and the quality is really good. They’re not very thin. The shoes themselves are okay. It's just that they don’t have much cushion on, so you usually have to get shoe inserts or a cushion. I may have also returned one pair of shoes only because of size. And there was no difficulty when I returned it. I’ve been a member for a couple of years and being a member, it’s convenient online. I would actually prefer to be able to discontinue my service online, but they told me that I can’t unless I give them a call. And the deliveries usually take a little longer than usual. Other than those, it’s been okay.
Hello Paloma,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed April 25, 2018
JustFab had a promo sale that was a buy one and get one. I started with them in 2015 but I canceled one account. Some of the styles that their style expert gives are a little over the top when it comes to shoes. I'm very simple when it comes to shoes. Nonetheless, the items that I purchased are very nice.
Hello Tiffany,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed April 25, 2018
I've been a JustFab member for five months now and I knew about them from my friend at my other job. I was looking for a white top boot and I purchased from them. I like the quality of the products and they are good, especially for the price. I also like the selections that they give me. I just wish that they would send us a reminder email before it's time for the payment instead of getting something after.
Hello Charlotte,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed April 25, 2018
I love JustFab’s stuff. I like that I can skip my months when I don’t have budget or I don't want to purchase anything. I also like the “buy one, get one half off” deals. Those are my favorite. Plus, I love member pricing. I like what I get from my style expert and I can change my vibe or my style preference, too. Moreover, I made a purchase during Christmas and I bought purses, accessories, scarves and boot socks. I love all my purchases. When I first started, the skipping a month feature was hidden. But now, it’s right up in the forefront. I like their effort in developing, changing and making it a better experience. Returning items is not as easy as it could be though. I wanted to return something but I couldn’t figure out how to return it, so I kept it and I ended up loving it.
Hello Andrea,
Thank you for sharing your feedback! We appreciate your feedback! We always strive to provide the best service for members like you! If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed April 24, 2018
When I first signed up, I got two pairs for the price of one and then I've used a 30% off thing too. Finding the styles I wanted in JustFab was pretty easy and I also like most of the styles from the style expert. Except for one pair, I've worn the shoes I bought a couple of the times and they look really nice. The quality is good too. Everybody was asking where I got them and I told them about JustFab.
Hello Elizabeth,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed April 24, 2018
I have been a member of JustFab for four years now and I like the whole thing with their shoes. But sometimes, I don't see the shoes I saw on TV or Facebook ad. Still, the quality of the shoes is great and they are comfortable.
Hello Amanda,
Thank you for the nice words that you said about JustFab. Because of your trust and love to us; we are always inspired by giving you high-quality products at an affordable price!
XO,Ivy
Reviewed April 23, 2018
I've been a member of JustFab for a couple of months now and it's convenient. I’ve had friends that purchased from JustFab before and they thought it was decent quality. I bought a few things because the quality is middle-grade and holds up to a degree that's better than I expected. The gray short boots that I got is easy to wear with anything casual.
Hello Jennifer,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed April 23, 2018
I bought two pairs of shoes from JustFab but I haven't really worn them since they are summer shoes and it hasn't really been the weather to be wearing them. I tried them on around the house and they seem comfortable. However, I have been wanting to cancel my membership. It’s a monthly charge, so I haven’t really been using it.
Hello Jessica,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed April 23, 2018
I went to the JustFab website and I liked the shoes. I have been a member for four years now and I like the fact that I can order online. I also took advantage of one of the deals they had going last year. Then there was just one pair of shoes I wasn’t satisfied with and I haven’t used them since. I did not try to return them because I hate going through the process of having to ship some boxes out. They're heavy so you can’t even walk on them. It would look funny for someone walking on it but they're cute.
Hello Reyna,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
Best,Ivy
Reviewed April 22, 2018
JustFab's shoes are cheaper. I have been a member for more than 5 months and I like their perks and offers for members. And it has been easy to find the style of shoes I was looking for. I really like the knee high boots I got from them. The selections are good and the quality of items that I bought is great. My experience has been so far, so good.
Hello Sandy,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,Ivy
Reviewed April 22, 2018
JustFab had decent prices and I didn't have to wait too long for shipping. I would tell others to check them out. I took advantage of the offer where after I made an original purchase, I got a big discount the next time. I like the shoes I purchased and I use them everyday.
Hello Chelsea,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
XO,Ivy
Reviewed April 21, 2018
A friend told me about JustFab and everybody recommended them so I had to check it out. Their website was really easy to navigate and their deal for the first two pairs of boots was really good. I got a pair of black boots that are more like leather and a pair of light tan boots that were more like cloth. I love both of them. They’re my favorite pairs of shoes and I wear them all the time. They're very good quality, especially for the price. I’ve only been a member for five months now and the product selections are good. I like them. They’re definitely my style and they're pretty spot-on taste-wise. I also like the convenience that if I decide I don’t want to get the boots that month, I can skip it. Or if I get them that month, I can get credits. The whole shopping experience is easy and everything is good.
Hello Jerrica,
Awesome! Thank you for being our valued member. We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed April 21, 2018
I love JustFab. I like the shoes that they have online and they do $39.99 for two pairs. I have been a member for about two years now and my favorite thing is the great deals that I get. Then finding an item or style on JustFab.com is easy because I like everything they have on the site. However, the selections recommended by the style expert are a hit or miss. Other than that, I love the two pairs of shoes I bought for my birthday. I also bought some sandals and some wedges, which are my favorite, and the quality is good.
Hello Niquisha,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed April 20, 2018
JustFab has good variety and selection and quality products. Also, the items are priced appropriately. I look at the style expert's recommendations but I normally pick out what I want in the end.
Hello Yelanda,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed April 20, 2018
The clothing sizes are not consistent with other US retailers, including Fabletics. Quality of the fabric of clothing is ok and doesn’t seem to have a great texture. Only ordered shoes once...and the size 10s I ordered were actually size 8.
Hello Michelle,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed April 20, 2018
So evidently I tried to access online chat to ask a question after hours. Instead of NOT allowing access, the system allowed me to enter all my contact info and my question. Asked me to verify if I was Kia ** and after I did, THEN said... "Sorry we're closed." What the heck??? Why even initiate a chat if you are closed??? SO frustrating!
Hello Kia,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed April 20, 2018
Really love JustFab. The website is easy to navigate and the search functions are very helpful. The shoes are super cute, and there is always a great sale going on which makes the shoe prices even more affordable. Would definitely recommend JustFab to friends and family.
Hello Carla,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed April 20, 2018
The VIP program of JustFab made me purchase from them. Their items are of good quality. Finding the items or styles I was looking for was easy and as a member, I like that their pricing is good. My pair of boots is my favorite purchase from them so far.
Hello Madison,
Wow, this is awesome to hear you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,Ivy
Reviewed April 19, 2018
Just Fab works for me simply because I really do not shopping at the mall or even strip shopping centers. Love the online experience. I intend to update my entire wardrobe and have gotten lots of compliments on my purchases so far. Merchandise is great quality and excellent pricing.
Reviewed April 19, 2018
It's my first time ordering with fashion a. A lot of sizes were unavailable that I was interested in. Along with I never got an email with a tracking number of how to track my order. Is there any way for me to get a confirmation of that??
Hello Tiffany,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed April 19, 2018
I have had just OK luck with my purchases - some better than others. Sizing is inconsistent (I can almost always buy a size 7. Site unseen but not with JustFab) and I’ve had issues with returns. Ultimately I end up just keeping things I’m unhappy with or don’t fit because I don’t want to bother dealing with customer service - I’ve tried chat and calls and both aren’t great. The CSRs are friendly enough but I’ve had trouble communicating with them. (I ordered a wide calf boot that wasn’t big enough, call to swap and they sent me a bigger size but not wide calf despite my asking several times and to return again.) Before I’ve even received the correct pair, my card is being charged another $40.
Also, I think it’s bad practice to not send reminder emails at the beginning of the month like JustFab used to. I get an email after I’ve been charged but not one to remind me prior to the charge - like all of the other subscription services I use. I have also logged on to skip a month and the button magically isn’t there. It just seems a little too convenient. Honestly, if these issues were better I would have a much better experience.
Hello Marissa,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed April 19, 2018
They have a great variety of shoes and heels it's impossible not to find something you'll like. I had found the perfect shoe but ordered a half size too big, I tried to get the half a size smaller or even in a different color but they were sold out. So I exchanged for a different type and I wasn't very fond of it so they allowed me to return that pair again for a different style. I finally got them and I'm in love! The moral of my story is they have fast and easy service when it comes to returns (I contacted them through Facebook messenger). But the shoes I had originally wanted are still out of stock...
Hello Diana,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed April 19, 2018
I became a member of JustFab because everything is so cute. I placed my first order (two pairs of boots) and they were not what they looked like in the picture. But I figured it was okay, they were still wearable. I later placed another order this time including clothing, (6 items) 3 shoes, 2 jackets and a sweater. Again everything was cheap looking and not at all what the picture described. But hey, you get what you pay for, I’ve learned my lesson. Unfortunately I have one credit left on my account to spend, because they do not refund you. But then I plan to cancel.
Hello Halee,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed April 19, 2018
I called because I was not able to place my order using my monthly subscription 39.95. The customer service person said he would help, but instead of using my 39.95, he used my points. When I discovered this a couple days, I called back in and the person whom I spoke with was very rude, but he did add my points back on.
Hello Susan,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed April 19, 2018
You charge my card more than 20 times in one month. I occurred more than $350 of overdraft charges and y'all did not help me out one bit and then after I talk to y'all I got another charge on my card from y'all again so I'm not never going to order from y'all again.
Hello Tabatha,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed April 19, 2018
The shoes in JustFab are great, however it's not worth it. I've tried many time to cancel me VIP membership and it's no use. There was an option to skip the month and that disappeared so I just stopped using my card.
Hello Abigail,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed April 19, 2018
JustFab is fabulous!! I am always happy with my selections. The quality and price are second to none. Customer service is outstanding. I love JustFab and have referred my daughter. Now she loves JustFab. If I need to return something, my products usually show up pretty fast. Thanks JustFab???
Hello Pamela,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed April 19, 2018
There was perhaps some sort of glitch when I was attempting to purchase some items with my birthday coupon that displayed the discount alongside the denim deal discount. The sales rep was able to help me place my order and was extremely friendly. I would also like to note, personally I feel it to be unjust that I am unable to use my credits (which according to your staff are “as good as money”) in combination with sales and promotions. This makes no sense to me as the credit is not in any way discounted and is in fact directly deducted from my bank account monthly.
It’s money that I’ve essentially pre-paid again, with no discount and not being able to apply money I’ve specifically put aside for JustFab when a sale is on-going makes me significantly less likely (if at all) to make a purchase. It actually makes me want to cancel my membership. I’m voiced my concern regarding this matter on serval different occasions and have still not yet received a valid explanation as to why.
Hello Jazmin,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed April 19, 2018
I don't like the fact that you can't use credit with sales. It's my money. It's money that has come from my account. I should be able to use it on anything. That is one of the reasons for me canceling. I didn't even know they were taking money out my account for 5 months.
Hello Crystal,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed April 19, 2018
I saw a pair of boots that I liked on JustFab so I bought it. At first, I thought they were gonna be too little but once I put them on and walked in them a little bit, they kind of formed to my foot and it felt all good. I’ve been a member since November but I didn’t realize that they were gonna charge my credit card every month and I didn’t like that. It wasn’t made clear to me when I first signed up.
Hello Tiara,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed April 19, 2018
My friends told me about JustFab and I like the stuff that they offered. Moreover, finding what I was looking for on their site was very easy. When I signed up, I got to select my preferences and once I was searching, I could select what I wanted. Since then, I've been a member for three months and I made one purchase. The selections they've given me have been good. I purchased boots and the quality was very good. However, I forgot to skip my month and they took my money. I didn’t call JustFab because I heard that they were gonna say it cannot be refunded. Nevertheless, I would definitely recommend JustFab's site.
Hello Ven,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,Ivy
Reviewed April 18, 2018
I cancelled my VIP status in Jan - I just didn't need any more shoes! I left 2 credits on the account to use at a later date. In early April I bought 2 pair of shoes on the JF site, regular price $119. Lo and behold, my card was charged an overage charge of $40, because I was no longer a VIP member. Who knew! A Customer Service Supv was very nice about reversing the charge. It is NOT clearly stated on the website and I've now run the scenario by a few friends - they didn't know that either. Here's the lesson. USE ALL YOUR JUSTFAB CREDITS BEFORE CANCELLING YOUR VIP MEMBERSHIP.
Hello Tina,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed April 18, 2018
I've been a member of JustFab since 2013. Their shoes like the Jordan had a reasonable price for me. I order from them and they're good. It's also easy to find the items. I just have to roll down and find out what I am really looking for. About a year ago, I had shoes for $9.99 and I ordered two. The last pair of shoes I got was two months ago. And I ordered shoes and gave it to my daughter. Their items were nice and everything was okay. Friends should go ahead and try JustFab. They're good and the merchandise is good.
Hello Carolyn,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed April 18, 2018
I've always wanted to try JustFab but was always too shy to do so. I first did a little research and then after that, I saw what I like and I just went with it. JustFab is amazing and they make it more easy for me to shop there. I don’t have to go out and find stuff that I want because I could just find it online at JustFab. Finding an item or style was actually easier than I thought. I’m a sandal person. But I’m also a big heel and boot person and they had a wide range of those styles. My last purchase was towards the end of March and I bought the knee-high brown boots. And I bought these ankle boots that were more like beige and they look very chic in style. The ankle boots are my favorite purchase because they speak to me. The style experts know me a little bit more due to my recent shopping interests and I feel like they are taking on more of my personality and putting the shoes I like.
I started with JustFab in March and the perks, especially of being a VIP member, are awesome. I like it that I can go on there and shop for an item and then within days, it’s shipped. I got a $20 or $15 credit and I also got an offer that I could get a free outfit if I had any kids. I like it but I don’t have any kids. I’m really, really happy with JustFab. I don’t think I wanna leave. If you refer a friend to JustFab, you get a $15 credit and your first shipping is $9.99. It’s basically a buy one, get one free type of thing. You'll love it after the first try, so try it now and enroll.
Hello Whitney,
Awesome! Thank you for being our valued member. We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed April 17, 2018
Purchasing from JustFab is easier than going to the store. It's also easy to find the items I'm looking for. I've been a member for over a year. By being a member, JustFab would ship my orders to my house and I have no issues exchanging them if I need to. Also, I try to take advantage of the special offers. Last Christmas I bought four pairs. I like the selections given to me by my style expert. I liked heels but my doctor says that won’t do it so I stay out of it. I’m more into flats and usually they’re good. Last month I bought two pairs of sandals and then a wedge sandal. But with my last order my two flats were too big and my other ones don’t fit me. I just haven’t had time to exchange them. But other than that I loved and I only buy my shoes from JustFab now. Overall, JustFab is awesome and great.
Hello Wendy,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed April 17, 2018
I needed a new pair of shoes and I didn’t want to go to the store, so I purchased from JustFab and it was easy to find what I was looking for. I've been a member of JustFab for a few months now. I like the variety of their products and I have taken advantage of their free shipping special offer. The selections given to me by my style expert were cute. Usually, I looked at and purchased the flats and not so much the heels. But when I tried to buy some shoes two months ago, they never arrived. I contacted Customer Service about this about and the problem was straightened out. The shoes that I have received fell apart after a while, but that was expected.
Hello Kendra,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed April 16, 2018
JustFab had offers for VIP members and the offer was either 10 bucks for anything or $40 for two things that were bought the first time. That made me chose to purchase from them. Since then, I’ve been a member for four months and it has been very easy to look for and purchase items on JustFab. My last purchase from them was three weeks ago when I bought shorts and I really like the quality. Also, JustFab’s customer service is very, very good and one of the best. They are very polite, well-mannered and patient. They answer questions about any problem.
Hello Solange,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items and best service. Our number one priority is the satisfaction of our members.
XO,Ivy
Reviewed April 16, 2018
Where I live, we have no places to go shopping. There are no malls or little stores for that, so I decided to purchase from JustFab instead. I thought I’d give the initial price of getting into it a try. And now, I've been a member for six years. I like that I can go online, shop and decide if I want something. If I decided that I don’t want anything, I’m smart enough to remember to skip that month, which is great. I went with an executive member and what I don’t like is that if I forget to skip the month, I get charged anyway. But it goes into an account, so I can still spend it. It’s not like I’m getting charged and I lose it.
Their website is easy to use and the selections given by their style expert are good. But the issue that I’m also running into is that I’m getting to the point where I feel like I’m a bit too old for the site. A lot of their stuff is geared more towards the mid-20s, 30s and 40s. I can find some stuff, but it’s getting a bit more limited so I’m not purchasing from it as much. My latest purchase was a couple of months ago and it was a couple pair of shoes. I've got a pair of boots that I really love. Although with the last couple pairs of boots, I’ve had a bit of trouble with them running small. I also bought a pair of flats that I can wear. I can’t wear them very long because they’re a little short, but it's not so bad that I can’t wear them. Nevertheless, the quality of their items is good.
The only thing is that they will say free shipping, but because I live in Alaska, and it’s also true with Hawaii, we are not the contiguous 48 so we still get charged for shipping. It's not just JustFab, but other places as well. JustFab usually charges me $9.95 a purchase for the first item and then anything additional after that drops a little bit. I’ve had people ask me where I’ve gotten shoes and some of my clothes and I've told them about JustFab. They said they haven't thought to try JustFab so I tell them that it is worth looking into JustFab.
Hello Paula,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed April 15, 2018
I saw a pair of shoes that I liked at JustFab, so I purchased from them. I've been a member of JustFab for over a year and I liked that ordering was easy and quick. I’m a VIP member, so it was just standard and I wasn't able to take advantage of any special offers or promotions. The selections given to me by my style expert were good and the items that JustFab regularly suggested appealed to me for the most part. I last purchased from them a pair of blue boots four months ago. The products were good and I haven’t come across any bad products. But sometimes the size was not accurate and the shoes didn’t fit. Some sizes fit a little tighter than the others. But other than that, I’m fine with JustFab. Their products are inexpensive and they ship quickly overall.
Hello Leslie,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed April 15, 2018
I've been a JustFab member off and on for about two years. I like their boots and I like their styles better. Out of the three pairs I bought, I have two pairs that I absolutely love. The third pair that I purchased, I cannot wear. They're too narrow. I was in the middle of a move when they arrived and by the time I realized I had to send them back, it was way past 30 days so I'm just trying to resell them. Other than that, their website is idiot-friendly. I've always gotten my orders within the delivery time and I've never had any problems. JustFab is a company that anybody can afford. You have the option of skipping months, which is an advantage because I don't need a pair of shoes every month. It's a really good company and it's a really good deal for what they offer. I refer friends to them all the time.
Hello Robin,
Thank you for writing a review! We always like hearing from our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed April 14, 2018
My fiance loves boots, so I wanted to do something nice for her and I bought her two pairs of knee-high boots from JustFab. One was a brown pair and the other was black. The black pair was too tight on her calf but JustFab won't let me return it since it has passed 30 days. They're just upstairs in the closet and she can't even wear them. Also, she likes the brown boots, but she can't wear it along with a pair of tights 'cause they're uncomfortable. I closed my account after that.
Hello Shaun,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed April 14, 2018
It's been six months since I've become a JustFab member and so far, I like it. You could get really good deals from them and the things I've bought from them have been really good quality. I would recommend JustFab.
Hello Angelica,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed April 13, 2018
I liked the discounts at JustFab. When I first signed up, they had a buy one, get one free offer. It was easy finding the styles that I was looking for in their selection and around Christmas time, I ordered something when they had boots. The items that I purchased were of good quality and they last a long time.
Hello Breya,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,Ivy
Reviewed April 13, 2018
I've been a JustFab.com customer since October of last year and have mostly bought boots. However, I'm not really satisfied with the quality. They seem like they're cheap. But I would tell friends to try JustFab.
Hello Amenze,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed April 12, 2018
I have been with JustFab.com for two months. I saw it online, and a friend of mine does it. They also have a variety of shoes to choose from. They're cheap and the quality is good. I would definitely recommend JustFab.
Hello Krisa,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed April 12, 2018
I've been a JustFab member for over a year and I love their selection. They have great items and I love the shoes that I bought from them. I like the color and they were comfortable. JustFab had a two for $29 offer and I took advantage of that. I also bought some booties at the end of February. Overall, I'm very satisfied with my experience with JustFab and I would tell others that it's great.
Hello Tatiana,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed April 11, 2018
I've been using JustFab for years and their selection is good. I purchase from them almost every month. Everything has been pretty good and their products are priced appropriately. It would be a good idea to sign up with JustFab.
Hello Mackenzie,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,Ivy
Reviewed April 11, 2018
I found JustFab.com online and the different variety of their shoes caught my eye. I've been with them for about a month or so and the styles they give are pretty good. However, I'd like to see a lot more. So far, my favorite purchase has been the boots. I'd also tell my friends that there is a lot to choose from at JustFab.
Hello Shante,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed April 10, 2018
Everything at JustFab is nice to me. I liked their stuff. I made my first purchase a couple of months ago and finding an item I was looking for was easy. I had little questionnaires and it brought up everything that matched my style. Moreover, everything goes for reasonable prices. It's all a deal. I had the first pair for $10 and the shoes I purchased make me feel good when I wear them. Thanks and keep it up, JustFab. I have recommended them to a lot of friends.
Hello Katrina,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slaying' in your FAB items!
XO,Ivy
Reviewed April 9, 2018
About a month ago, JustFab had a new customer offer. They had good selections and the item I was looking for was easy to find. I bought a decent pair of brown boots. Everything worked out well.
Hello Kelli,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,Ivy
Reviewed April 8, 2018
This is my second time around with JustFab. The first time I was very pleased. I ordered my initial pair, but was then hounded with nonstop email advertisements. I was just logging into my account to find a number to call and cancel when I read the ad. It was their boot clearance sale. I ended up scoring six pair of truly fabulous, very well made boots and a pair of sandals, all for the low, low price of $39.95 with free shipping. I won’t lie. After this I couldn’t see any reason to keep my VIP status. So, I canceled a short time later. Then a few months ago, after a year off, I thought I’d check out their new lines. I found a pair of boots I loved and ordered them.
When they came I was very disappointed. I ones in the picture looked suede (which I knew weren’t), but the ones that came looked as though the toes had been shined off from wear and tear. Because I put them on in the evening and went out, what I thought was a design in the boot in fact ended up being from actual wear and tear. They sent me a returned pair of boots. The second pair arrived shortly after the first. They were flimsy and made very cheap. They looked as though I’d bought them from a discount store. Even the tassels had the lining showing. I don’t know what they’re doing, but something has drastically changed. I called this morning to cancel. I was told that there would be an approximate 10 minute wait. I was on hold for 30.
When I finally reached a person they were friendly until I very politely told them that I wanted to cancel. I’ve worked in customer service before. So, I know not to take my frustrations out on a stranger. But, this man would not just cancel my subscription. It took at least another 15 minutes where he offered me a $10 gift card. I thanked him, but declined. When he told me that I should at least place an order because of the $39 they had just taken the night before I told that I was not going to sit on hold for another 30 minutes. He told me that I could still order something, but that the cost would be at least double or triple the VIP price. I told him that that was fine. He finally very curtly said that my subscription was cancelled.
So, after all of that and just wanting to be done with them I ordered a pair of sandals I quite honestly didn’t want. I refused to let this company just keep forty bucks. And wouldn’t you know it? I was not allowed to process my order unless I clicked the VIP button. I tried everything and there was no way around it. My blood was boiling at this point. I clicked on it and then proceeded to call them back. After another 30 minutes and dealing with another shoe nazi I am happy to say that I am finally free. I will never go back. This is hands down one of the worst companies I’ve ever dealt with.
Hello Heather,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed April 8, 2018
There was a Black Friday deal a couple of years ago at JustFab and I got a pair of shoes for $10. Their website was extremely easy to use. I've been a member for almost two years and I like the points. I’ve gotten some free stuff so that was cool. The selections that were given to me by their style expert were very good. I just don’t ever do the styles ‘cause I was never looking for an entire outfit. My recent purchase was a couple of months ago and I bought shoes and jeans. I like the quality of the items I purchased. The shoes got worn out really easily, but that’s okay ‘cause I’m not paying a whole lot for them. JustFab has been great and I’ve already told my friends to sign up with them.
Hello Dominique,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed April 8, 2018
My mom told me about JustFab and I've been a member for six months now. JustFab had an original offer that they had going and it was a pair of boots that I really liked. It's my favorite purchase from them. It was easy to find the items I was looking for. I usually just browse the recommendations they have. There were a few items that obviously didn’t fit my style but most of them were good. The only issue that I’ve had with JustFab was there was one point when we were really low on money and I forgot to cancel. They told me they would refund me but they never did. Nevertheless, I like the quality of their stuff. I usually find a lot of cases where they have shoes that are $20, but they’re not usually in the best condition. But with JustFab, they’re usually in really good condition and they hold up well. I’d recommend JustFab.
Hello Courtney,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed April 7, 2018
I was a JustFab member for four months. They had a VIP discount, they had good selections and the item I was looking for was pretty easy to find. They had cute shoes and I was able to buy a pair from them. The quality of the shoes was really good.
Hello Madison,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed April 7, 2018
JustFab had some cute shoes that I liked, so I bought them. I bought some boots from them as well and they haven't ripped yet so its quality is good. But I wasn't able to take advantage of any special offers that they were offering because I couldn't afford it, so I cancelled it. But I had a good experience and I'll recommend it.
Hello Jessica,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed April 6, 2018
JustFab has nice stuff and it’s not hard to look for items or styles. They also have a lot of different offers. They had an offer of $30 where you can get two pairs of shoes being that I’ve used my member’s credit that I have accumulated. My most recent purchase was three pairs of shoes and two dresses and these are my favorites. I’ve told a couple of people about JustFab and I will also tell my friends to go and try it before they get it.
Hello Erica,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed April 5, 2018
I saw a JustFab advertisement popping out on my phone and I saw something that I like so I ordered. However, I've only been a member for a month because they advertised stuff at $9.99 and then they billed me for $39.99. The rep told me I didn’t do something and that’s why I was charged. I don’t know what I had to do but I got a refund. The service interaction that I had, took a long time because the lady insisted that I should have done whatever. Eventually, I spoke to a supervisor and he understood that.
When you buy something, they should tell you, “You have to do this within a certain amount of time in order to get that price, and you have to be a certain level of membership.” They should make that clear so people will know if they really want to go ahead and buy it or not. It was misleading and I didn’t know I had to do that. On the other hand, their stuff’s alright and I’ve bought some boots. The quality of the boots has been so far, so good. I’ve only worn it once and it seems okay. Read the fine prints, talk to the representative and find out exactly what you have to do so you’re not billed out of the blue for something that you didn’t buy.
Hello Debbian,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed April 5, 2018
JustFab had a special so I bought from them. I have been a member for six months now. It was fairly easy to find the items I was looking for. But the style is very generalized and not personalized. The selection from the style expert was not very good. Their products are about mid-quality. They don't have a lot of good info, but they're okay. I like their sale stuff. My favorite was the plain black with a heel and buckle booties.
Hello Tabitha,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,Ivy
Reviewed April 5, 2018
I've been a member with JustFab for a year and my favorite thing about being a member is the subscription. I can choose the shoes whenever I want because they take the money out of my account. So, if I choose to log in and place an order, I can do so. It was very easy to find the items or styles that I was looking for. I've purchased four or five pairs of shoes and I usually got heels and booties from them as these are the majority of the styles that I typically like. The quality of the items that I got were great.
My first purchase from them was a promotional offer and the price was $9.95, but I haven’t got any other special offers. Then, the second time, I bought some products because I liked the selection that they had. I also liked the style selections given to me by the style expert. I haven’t shopped with them in a while though. But if some people would ask me about JustFab, I would explain to them about the promotion and suggest that they go online and check out whatever the suggestion is on their style.
Hello Brittany,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed April 4, 2018
I needed shoes then and I didn’t want to go out so I went to JustFab.com. I've been a member for over two years now. I don’t buy often, but I check and the items are not bad. The quality of their shoes was good and I’m satisfied. In fact, I recommended JustFab to a friend. Their process is easy and they have nice shoes with nice style.
Hello Ana,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed April 4, 2018
It was easy to find the items that we were looking for in JustFab.com. I've been a member since February and as a member, we like the points. What their style expert choose for us was fine but we'd rather see all their selections. So far, we've only purchased clothing from them. However, all the shirts we got were thin but I guess that’s the way it is nowadays. We like the shirts but our favorite item was the socks.
Hello Malena,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. If there is anything we can do to improve, let us know! We’re available by phone, email and Live Chat.
XO,Ivy
Reviewed April 4, 2018
I had a good experience with JustFab. People talk about them and based on word of mouth, I was able to purchase from them. The website navigation was easy although it takes a while to do it. I've been a member for about three or four months now. So far, I purchased two products from them. Their product is legit, everything is of great quality.
Hello Koi,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,Ivy
Reviewed April 3, 2018
I started using JustFab in December for my girl. I went to the site and found two pairs of shoes that she might like because her outfit would match. I was there for a minute then it was done. She loves the shoes and she is happy with it. The cost and the quality of the items are great. Whatever I purchased when I signed up is what I'm paying for. And, I also tell others that JustFab would be a great place to shop.
Hello Travaris,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed April 3, 2018
I saw JustFab's advertising and wanted to try it. I did and I've been a member for four years now. I was real pleased with it and the quality and durability of the products are fine. The boots are my favorite item and I ordered a couple several times. One was for my daughter and one was for my granddaughter. But they were the wrong shoe sizes and no one could fit either pair. I wanted to exchange but I had a little problem trying to get them to do that. It’s in a certain length of time and I didn’t know that. I ended up eventually keeping them.
During Christmas, I had $119 credit that I was shocked about and so I got a chance to use it. Then I had another $26 balance. But I cancelled out and a representative told me I could use it but I told them I was gonna leave it with good standing so I didn’t use it. Other than that, I was okay with the services. The selections from the style expert were fine. In fact, some of the styles were age-appropriate. I like JustFab and I would recommend it.
Hello Lawon,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
XO,Ivy
Reviewed April 3, 2018
JustFab had really cute pictures posted on Instagram, and so I started scrolling through the website. They asked me a few questions about my style, and then things started popping up. Now, every time I get ads for it, I see the shoes that I usually buy and it's nice. I always get emails saying buy one get one, 50% off, and that's probably my favorite email I get. I always wait on that to see if things are buy one, get one, or 50% off. So, I've been a member for about 2 months now and I like it. The selections given by the style expert helps, but I would want to see more of my style. I've gotten a romper and two pairs of shoes that were perfect in size. The cost for the shoes is spot on but the price is a little high for what the material feels like on the clothes. Still, I would definitely tell friends to try JustFab and order something and see if they like it. And while I did that off of a whim, I enjoy it.
Hello Lindsey,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed April 2, 2018
I heard about JustFab through one of my friends so I logged in online and ordered. The prices and all the shoes are cute. I liked that I could get two pairs for $39.99 every month as a member. I also love the styles given to me by my style expert. My favorite has been the black knee-high boots with heels that I got from them. It's really good quality for the price.
Hello Raven,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,Ivy
Reviewed April 2, 2018
I have a very good experience with JustFab and they are wonderful. All the products are exactly what one expects and the quality is good. I got stuff from them when I had money and my favorite purchase is the boots. Right now, I’m not working and I don’t have income since I had surgery, so they are letting me take a pass for the next couple of months. I don’t have to pay anything and they won’t send me anything. Others should try them out.
Hello Shelly,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed April 2, 2018
My sister highly recommended JustFab. It's easy to purchase from them and it can be done in the comfort of one's own home. And she had never had to do any return which is a big plus when you’re dealing with online consumers. I've been a member off and on for the last three years, and it has been very easy to look for items that I like. I like their random sales. I was able to get their offer for two for $39. And on Saturday, there was a $24.99 sandal and I snatched that up. Also, I really liked the burgundy clay boots I purchased last fall. JustFab's selections were good, and the quality of the products I got is okay. I'd tell others that they should try JustFab.
Hello Mone,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed April 1, 2018
I got two pairs of shoes from JustFab and their quality is nice. It was pretty easy to find the things that I was looking for in their website. Also, it wasn't very expensive and I like that I could get pretty good discounts as a member.
Hello Kristina,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed April 1, 2018
I was looking for a specific pair of boots and when I went online, I found them at JustFab. I've been a member of the site for three months now and I love the prices, the discounts, and the shipping. I've already used some of the discount codes they have emailed me. Also, the selections their style expert has given me fit me perfectly and I can actually choose from them. The items I've bought from them have good quality and have been shipped well and on time, and they came clean and in good packaging. I loved it.
Hello Kiara,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed April 1, 2018
I was really let down because I expected the shoes to be amazing. I saw them on TV and on the website and they looked cool. They were gonna look good with my outfit. JustFab also had a lot of great prices. I signed up as a member and I was looking forward to constantly getting my shoes from them. But then when I got my first pair, they’re cheaply put together. As soon as I got that and saw how it was made, I was just like, “I’m not gonna buy back from them again.” Also, I paid for the shoes to be here on a certain day but they came two days later than that. I never bought from JustFab again.
Hello Bianca,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed March 31, 2018
I've been a member of JustFab for about a year and finding the item I'm looking for on their site has been pretty easy. As a member, I like their prices. I also think that the selections given by their style expert are pretty good. Overall, I love the items I've purchased from them.
Hello Rebecca,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,Ivy
Reviewed March 31, 2018
I've been a member of JustFab for 3 years. At first, I purchased from them because of an offer that they provided. But now that I have the membership, I don't like it because I see it's better for people who enjoy it. For a member who has been with the company for almost three years, I don't see any special treatment. But, if someone is a new member, they get a lot of deals. Also, I don't like that they remove the money every month and sometimes I don't anything to buy it. While I'm very happy with the quality of items that I got from JustFab the quality is still not super good. It depends on the shoe. Also, the styles given to me by their expert are just my style. However, sometimes I want to try something new. My favorite item that I got from them was a pair of heels.
Hello Lupita,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed March 31, 2018
I've been a JustFab member since February. I needed some shoes and I saw something on JustFab that I thought would fit perfectly. I made only one order and I've been trying to figure out why they keep taking money from my account every month. Also, I wore the shoes I got but neither one of them fit as they were both too big.
Hello Ianna,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed March 30, 2018
I’ve been a JustFab member for six months and as a member, I like that the shipping is free. Also, I chose to purchase from them because of their convenience and price. It was easy to look for an item or style and the selections given by my style expert were okay. When I first became a member, I got the first purchase for $9 and the items were of nice quality. A month ago I got a pair of shoes but my favorite purchase is my sweater.
Hello Rufaida,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed March 30, 2018
One of my friends had a membership with JustFab and I was looking at the products and decided then that I like what I found. I bought it and signed up. I like that they had the first purchase that was really cheap. It was only $10 because I got the deal that they give to new members. Also, the selections I was given were good and I like the items I have purchased. I was a member for three months and I canceled because I didn't keep buying shoes. It was not worth it to keep having the membership. But I would definitely recommend JustFab to someone who buys a lot of shoes.
Hello Jessica,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed March 30, 2018
My coworkers purchase from JustFab and I liked the boots that I saw them wear. JustFab has reasonable prices, so I purchased and became a member since January. I browsed through on my own and I was able to narrow down right to the type of an item or style that I was looking for. I got boots and they gave me a date, but the boots arrived in 3 days, which was fast and earlier than the estimated date time. I love them. I had ended up in my checkout with some special membership, which I didn’t sign up for. But when I called, they immediately took care of it and I was quickly reimbursed, so that was good.
Hello Shalita,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,Ivy
Reviewed March 29, 2018
I've been with JustFab for a year now and I've been happy with the quality of the items I've purchased from them. Some has great quality, but I had some items that the leather fabric creased and had weird spots that made it look fake. The most annoying thing about JustFab is that they charge your card when you don't send thank you at the beginning or you don't find something. You end up having a $40 credit on your account which is fine for the most part, but when they have deals like a 40% off sale, it doesn't apply to you when you're using your credit which is terrible because it's still your money. A few months ago, they had a buy one get one deal and I was excited about it. I found a few pairs that I liked because I had about two credit on there, then when I went to check out, it said that I couldn't use my credit. So I had to cancel my purchase. It's pointless to have a credit on your account.
Hello Brandi,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed March 29, 2018
Just before Christmas, there was a really good deal going on at JustFab and I really liked the shoes that were advertised in their ad. So, I gave them a try. Since becoming a member, I've taken advantage of their two for $39 offer. I've been pretty happy with the quality of the items and impressed with the choices given to me by my style expert. I'm satisfied with their service and would definitely recommend JustFab.
Hello Payton,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed March 29, 2018
When I first signed up with JustFab, I got two pairs of boots for $39. It was easy to find the style I was looking for and my style expert suggested items to me regularly. For every time I'd buy I would also get VIP points which I have used as discounts. However, whenever I'd purchase things, they were out of stock. Also, the two pairs of stilettos I got from JustFab are a bit uncomfortable and need more cushion. I won't recommend those.
Other than that, everything was great. I like all the boots that I've purchased as they're very stylish and the quality is nice. The boots are also comfortable and I have one pair of boots that ought to have heels, so they could be more cushioned because they were just flat on the feet. I'll tell my friends to get JustFab because they're less expensive. I had to cancel my membership around November last year, though, because I already bought a lot of shoes and I don't use JustFab all the time.
Hello Aileen,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,Ivy
Reviewed March 28, 2018
As a consumer, we generally have standards that we expect the companies we use to adhere to, with respect to returns and billing issues. Each month, I "SKIP THE MONTH" using JustFab, even if I intend to make a purchase. This is a process I have maintained for years by setting calendar notifications so that I don't forget and get charged.
In March, apparently the SKIP THE MONTH wasn't successful and JustFab charged my account. Not only did my account get charged, but I was charged to a Visa that was not set as my default payment method. This was due to the fact that my default card had expired, but I didn't think anything about updating my payment method, because there were no payments to be had (or so I thought).
After contacting JustFab, I was put in touch with a Sales Consultant who told me they could not do anything about the charge and it was up to my bank to dispute the charge. The sales consultant told me that because of their terms and conditions, they could not offer me a refund. This would never happen at a regular big-box retailer, who stand by their customer service and value their consumers.
Hello Danielle,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.assist you.
Best,Ivy
Reviewed March 28, 2018
JustFab's shipping is precise. When they say they have it shipped within this period, you will receive your goods on time. I've been a member for a year now, and looking for the styles I want have been easy. I like that everything is half and the way they price, too. I mostly get the shoes, and the selection by the expert is not bad. I last purchased I made last January. The quality is good, they are reliable and I recommend them.
Hello Edith,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed March 28, 2018
I really like boots and I saw beautiful boots from JustFab so I got it from them. It was very easy to find the style that I was looking for in JustFab. The selections given by their style expert are really good. I have friends asking me where I get my shoes and boots and they say that the shoes are so cute. The last ones that I bought were a pair of boots. It's a bit small of my size but I wore it a couple of times and it's okay. I’ve been a member of JustFab for over a year now and I like that they always have 40% or 50% offers because I can get other things for my sisters and my family. I would really recommend JustFab. I have a friend that signed up and she said that she can go shop there.
Hello Yecenia,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide best quality products and services!
XO,Ivy
Reviewed March 28, 2018
JustFab is convenient. You can just go online and then there's just one flat fee. The free shipping also is a perk. Plus you get your credit every month and you may or may not use it but sometimes you'll forget. Then you'll have five credits and what woman doesn't want to buy five pairs of shoes at one time? I've been buying shoes from them for seven years and I have two free subscriptions of magazines from points that I've accumulated, which is nice.
JustFab is awesome and I've referred so many people to them. When you first sign up, you can pick your style, if you like flats or heels. Then you select several different styles and you have a boutique. So every month, I go to my boutique and look and see if there's anything that I like. I usually shop from my boutique and that stuff that they've already picked out for me. Sometimes the styles are right on but sometimes there's nothing that's really of interest to me. Month per month, my style changes and sometimes I don't even shop from my boutique. I'll venture out and look at other styles that they have.
You can't find stuff that's cheaper than $39.95 and the shoes are okay. But I'm not gonna pay $39.95 for some stuff, like a shirt that isn't really name brand, when I can go somewhere else and get it cheaper. I don't feel it's worth it. That is what has made me veer off from buying other items from them. But the quality of the shoes is awesome and the cost fits the quality.
Hello Andrea,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.
XO,Ivy
Reviewed March 27, 2018
I cannot begin to describe how frustrating this company is. It's pretty much a scam job. If you are unaware, which I was, there is a VIP membership fee of $39.99. I was charged every month, for several months without realizing this. I called and after a bit of a wait was able to get a few charges refunded, but not all of them. I cancelled the VIP membership but still had a $39.99 credit, so I figured I would use that since it was there. What's that you say?
In order to use that credit, it has to be exactly $39.99, not a penny above or below. So I ended up spending $37 something out of my own account and the credit is still just sitting there. Of course, that's not explained anywhere, until the order is complete and you have to call customer service asking why the credit wasn't used. I will be returning that overpriced shirt, get my refund, and come to terms with that stupid $39.99 credit sitting in my account. Customer service is very nice, it's just that the company itself is absurd.
Hello Stef,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed March 27, 2018
I purchased some boots for myself from JustFab. Ordering from them was pretty easy. However, I've found very few styles I'm interested in since I'm not into heels. Instead, I like comfort. Also, there was a time Just Fab charged me one month for membership and I had to call and get a reversal. Still, the boots I got were my style and I've worn them a couple of times. The quality has been okay.
Hello Natasha,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed March 27, 2018
My mom told me that JustFab was having a huge sale and to go sign up with them. I've been a member for about a year now and I like the sales and the shoes. What I like the most is that I can cancel every month for no fee. The selection given by the style expert has been good but I have a specific taste in shoes so I don't use probably a lot of what they recommend. Still, they have a lot of styles, which I really like and I like to look at. The items are expensive sometimes and $40 for a pair of shoes can be pricey. My last purchase was for a pair of shoes and business jacket. I like the quality and the shoes last a decent length of time.
Hello Holly,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed March 27, 2018
I've been a member for two years and it has been a good experience. Every month, I can skip or choose to buy something if I want. JustFab has saving deals and I usually use those. I got a dress last summer and I wear the boots I purchased a lot. Their quality is better than H&M.
Hello Jenny,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed March 26, 2018
My daughter was ordering some boots from JustFab and when she showed me the product, I was very happy with it. But I had no idea that she was a member and they were taking $39 off my credit card. The business made me very happy though. I explained and they placed the money back. They were very understanding. I would have lost almost $300 for something I didn’t even know about. The last pair of boots that she had gotten was green and they came over the knee. When she tried to take them off, some piece in the back of the shoe bent and she had to take her hand and go in the shoe and poke it back out. She wasn’t too happy with that. But other than that, everything else was okay. l love JustFab and I will recommend it to anybody that asks me.
Hello Nedra,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. We always welcome the opportunity to improve our products and services. We hope you have Fabulous experiences with us in the future!
Best,Ivy
Reviewed March 26, 2018
JustFab has good products so go ahead and try it. They also have sales and discounts, and finding an item or style is easy. I've been a member for a couple of months now and I like the VIP perks. I've done the buy one, get one free. The selections given by the style expert are good as well. I bought a purse about 3 weeks ago and the quality is good.
Hello Kellie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed March 26, 2018
I've been with JustFab for a year now and I like them. I'm a big ShoeDazzle, JustFab and Fabletics user. The quality of the shoes and the style were the reasons I got started with JustFab but I don't order every month. It goes by what my need is. Usually, when the seasons start to change, I'll get a couple based on what I really need, which is usually for work or leisure. When they have sales, I take advantage of those. But what the style expert usually sends me doesn't really necessarily fit what I like. So usually, I'll go and see what they have. Sometimes I get the ads and I love the style but when I look at the heel height, it's 5 inches and I'm not wearing 5 inches. I wish they had more mid-height heels that were still very stylish and a little bit funkier. I feel the majority of their mid-height heels are boring.
So far, the block-heeled pumps are my favorite. They're comfortable and versatile. I have had a few mishaps with their shoes' quality though. The bottom of my heel would come off and that has happened quite often with their shoes. Still, I think the quality is fair and you get what you pay for. Also, the return process is easy if you need to return something you don't like. So there's no reason not to give JustFab a shot. If you're not really sure about it, just try it.
Hello Jessica,
Thank you for taking the time to share your experience with others. We’re glad you’re loving your purchase! We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed March 25, 2018
I've been a member of JustFab since October and I love their shoes. I like their prices and there's a VIP offer which I use where I get savings on shoes. It's very easy to find what I'm looking for. I like their selections, but a lot of times, they’re out of my size. Nevertheless, shipping was quicker than I thought it would be and the quality of their items is very good.
Hello Angela,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed March 25, 2018
I like the convenience of using JustFab, with the fact that I won't have to go into a store and I can just look on my phone, pick out the shoes, and order it. But not actually trying them on. I usually use the filters on the site and figure out by separating the shoes by heel or if I want a bootie or that type of thing. I've been a member for about six months now and the only thing I didn't like was paying the monthly subscription. But then, there was a sale that was buy one, get one free. And I couldn't use the credit from my subscription to go towards the sale. I would have had to spend another $39 to buy a pair of shoes to get one for free. But I didn't have an extra $39 to spend. I had what I already paid for my subscription. So, I wasn't going to come out of my pocket another $40 in order to take advantage of the sale. So, I couldn't take advantage of the sale because it would have caused me to spend an additional amount of money that I didn't have.
I also like the selections given by the style expert. It just matches my style. And then, I'm able to filter out what doesn't. My most recent purchase was a pair of shoes that I actually have on right now. They are a pair of black patent leather heels with three straps across them. I also have a pair of booties that I really like and they have two chains on them so they're really cute. That's probably my favorite. I haven't questioned the quality of the items and if I would go to another shoe store and purchase another pair of shoes, then it feels the same. Usually, someone will ask me where I got my shoes from and I tell them it's from JustFab. Then I also tell them that they should totally try it and if they don't like it then they can always cancel. So, I always them to do JustFab.
Hello Tiara,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed March 25, 2018
I like shoes and I have great customer experience with JustFab. I've been a member for probably a year now and I like the deals. The quality of the items is nice and the selection given by the style expert fits my personality. I had also bought my daughter some clothes in my last purchase about two months ago.
Hello Sada,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed March 24, 2018
I've been a JustFab member since November and at that time, it was boot time and my birthday. JustFab has a special where one can buy a pair of shoes and get one pair for $10, and I like the deals. The selection given by the style expert is good and the quality of the items has been great. I bought sneakers a month or so ago and my coworker noticed and asked about them, so I told her about the deals JustFab has.
Hello Tracy,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XoXo,Ivy
Reviewed March 24, 2018
I like being able to shop online. JustFab also has the option not to purchase the following month at a certain time. However, all the shoes were at the same price. Even the low heel shoes are still at $35, which I can find for a lower cost. I love things coming to my door but some of the shoes are overpriced for what you’re actually looking for. They will get more if all the shoes were not the same price. But my boots came really fast and they were really good.
Hello Janet,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,Ivy
Reviewed March 23, 2018
A girl I worked with shopped at JustFab told me about it so I got on there and checked it out. I shopped there once and then this year, I shopped right before Christmas and bought all of our kids’ Christmas shoes. We did the special offer right before Christmas where it was a buy one pair of boots and get the second pair with a discount. Two of my daughters signed up and have their own account now, too. But recently, I’m frustrated because I have a three-month credit right now and I can’t use it because there is nothing in my size and I have a pretty average shoe size with 8.5. My daughter and I keep checking and there’s just not much. The style is cute but then when you put on it, the availability is just not there.
I called and said my card was compromised. I asked how would that affect my account but I never got a direct answer out of that. The customer service lady spoke entirely too fast and then as I was still asking questions, she continued to close the call. “Okay, if there’s nothing more I can help you with, you’re going to do this and this and this.” And it was like, “No, no, no.” Finally, I just said, “Okay, just forget it. Thank you. Bye.” And hung up. But I love everything we got from JustFab and I recommend it all the time. I told my beautician about it and she signed up on Christmas for her and her daughter.
Hello Megan,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed March 23, 2018
I was looking for a particular kind of clothes and I had not found any boots in the store that I liked so I looked on JustFab and I found a pair. It was easy and I became a member when I bought those a few months ago. I love the boots. They're flat shoes that are almost up to the knees for the winter. The quality is great and they're comfortable. Everybody's asking to borrow my boots and I would tell them to give JustFab a shot. They’re great and you don’t have to purchase anything either. You’re able to opt out if you want and they’re real nice about that. And if you don’t like an item, you can send it back. I like the selection by the style expert and I will probably purchase again.
Hello Alicia,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed March 23, 2018
I saw online that JustFab had an offer and the shoes were $39 or $29, and the first pair is for $9.99. I really like shoes, the sale, and the wide variety of all that were available. I ended up getting a membership, and I bought quite a few pairs of shoes from them. I was a member for a little over eight months but I recently canceled my membership. The payments were not synced so if I didn't skip by the 5th of the month, then they would automatically take $39.99 out of my account. At first that was fine, but then it was just random times. They were taking $39.95 out of the account on the 10th or the 12th of the month. Sometimes I didn't even have money in the account so, it holds it and then it charges an overdraft fee for the membership. So, what was frustrating was that it wasn't an actual set date when they were taking the money, it was whenever they chose.
On Saturdays, they had one specific shoe that you could get for $19.99. A lot of times, the good thing about it was that the shipping was free when you bought shoes. And sometimes they have special sales. You have two or three days to purchase shoes. Then, you get two for $29.99 or something like that. They have special deals that will go on during the year. And I usually took advantage of the sales when they were promoted. The block heels were my favorite and I love those. The cost and the quality were really good. I wouldn't have paid more than $40 for any of their shoes, but they definitely have a wide array of colors. Still, I would definitely recommend JustFab. They are a good company to go with and one would definitely enjoy shopping because there are lots of beautiful shoes and styles. So, they would definitely like it.
Hello Hope,
Thank you for the nice words that you said about JustFab. Because of your trust and love to us; we are always inspired by giving you high-quality products at an affordable price!
XO,Ivy
Reviewed March 22, 2018
I heard about JustFab from my friend and finding what I was looking for was easy. I ordered one pair of shoes and the quality is good. But the size was wrong. It didn't go with my size properly so I discontinued with it.
Hello Sravani,
Please accept our sincere apologies regarding your recent purchase with Justfab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed March 22, 2018
I have been a member of JustFab for a few years. I knew about them through a Facebook ad and they had some shoes that I liked. It was pretty easy to find a particular item there. My favorite thing about being with them was the sales that they have. I have bought fuzzy boots for $10 from their special offers. I've also purchased some items from them and they were of good quality. The only thing I don’t like about JustFab is that I have to go in every month to cancel the subscription if I don’t want to purchase for the month. I would like to be a member and be able to go and purchase when I want and not be charged every single month.
Hello Tiffany,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com