
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed May 7, 2017
I moved to Florida and wanted new sandals. My mom orders from JustFab all the time so I signed up with them in March and took advantage of the big sale. The regular price was $30 to $40 each pair and the ones that I got came out $7. I forgot to put Apartment No. 2 but they were able to change the address. So I just got the sandals last week and they are cute and comfy. I would recommend JustFab.
Reviewed May 6, 2017
Ok. So I order a pair of 39.95 boots and take advantage of the buy one get one free offer. So I thought. But after submitting the order with my credit card information I get an order confirmation totaling over $100! I promptly contacted customer service who advised me that the reason for the variance was the VIP membership that I had opted out of by unchecking the pre-selected box at checkout. She explained that the deal was valid only by becoming a VIP member, and only made mention of the customized style boutique as to what a vip membership was. I was told there was no fee to become a VIP member, which was not entirely true. I agreed to the VIP membership and authorized the transaction for the same order I had originally placed and got the confirmation of the $39.95 + tax total. I was satisfied with the transaction and for several months after.
I had my car financed thru my credit union, and my payment were set up to be taken from my checking account. At the time my paychecks were direct deposited to the same account. When I lost my job, I began receiving unemployment benefits that were paid into a separate account/debit card and that had become my active financial resource. I still had enough in my credit union account to cover several months of car payments. Then nine months later I found that after transferring funds into my checking account to cover the automatic draft based on my last account balance receipt, I still did not have sufficient funds available. In fact my available balance was less than the amount deposited! I had not been using the account for several months and was the first time my balance dropped below the amount of my monthly payment.
I was absolutely shocked to find that the last transaction on my account was a $39.95 charge from JustFab! Investigating further I found that they had been charging me for 8 months! The sum that had been taken without my knowledge was just under 2 car payments, which confirmed why my bank notified that I owed 2 months on my car! The charges from JustFab had caused my account to become overdrawn by my authorized car payment, which was returned unpaid, and cost 3 NSF fees from my bank (another $105). At that point I requested my account closed and reported as fraudulent. My bank recommended I contact JustFab to request refund before they would process a request to have the charges credited back to my account.
After failed attempts to cancel membership and request refund or even reach a customer service rep I searched for complaints against JustFab. I was able to draw an expectation based on others' experience that the chances of getting a refund was minimal, and almost obsolete if cancellation processed prior to refund. However, the fees were somewhat recoverable in the form of credits that must be spent on JustFab merchandise. I had 8 credits totaling $319.60. But the idea of spending even $40 on shoes at this point in my financial situation was ludicrous.
At that point I settled on the fact that the cash was not going to get refunded but at least I had credits which I would decide how to use later. That was almost 2 years ago. I never did reach JustFab to cancel membership, but I did stop the charges by closing that account. Today I got on the site to redeem credits and what do you know? No longer showing any member credits nor any form of store credit or balance. It don't even show any order history. But it does have a option to BECOME a vip member? WTF?!
Hello Nicole,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member service will contact you shortly.
Best,
Samar
Reviewed May 6, 2017
I had a baby and I didn’t have any clothes that fit. I went to JustFab to buy a couple of things like a pair of jeggings that I really like, a jacket and leggings. The quality of those items are great but there are some tops that I've had that didn’t make it through the wash. Also, the booties aren't great and a pair of flats was not comfortable. In addition, the extra small and small sizes go the fastest which is really frustrating. A lot of women wear those sizes so why don't they make more of those? It’s such a tease to see stuff but at the same time missing them. There are items that I really want but the only ones available are X to XXX. Other than that, the customer service has always responded to my concerns very quickly and it is a fun subscription to have.
Hello Serina,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.
XO,
Samar
Reviewed May 6, 2017
I've been a JustFab member for almost 5 years and I've had an awesome experience with them. I love JustFab and I wouldn't change it for the world. They're an awesome site. Their website works better and I liked it more than everybody else's. There's a lot of different shoes and I can buy them and they come quickly in the mail. I don't have a long wait. Sometimes I get my shoes within a week. They had a "Buy a Shoe, Get a Shoe 50% off" or the BOGO, "Buy a Shoe, Get a Shoe Free." My shoes are of great quality and I love them.
Hello Raythena,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
XO,
Samar
Reviewed May 5, 2017
I've been a JustFab member on and off for two years. I heard of them from my step-mom and I enjoyed being able to buy shoes and purses. It's very easy to find what I'm looking for and I like the styles provided by the style expert. When I first started, I got a lot of stuff. I had the buy-one-get-one-free offer. I also got the free lipstick when I purchased a purse one time. My favorite purchase is a big old purse that had a mini wallet inside, so it has two bags. That worked perfectly for me for my kids. I actually use that as a diaper bag versus a purse, but it works. It's helped me a lot and I haven't had any problem with the quality. It's really good.
Hello Shay,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We always strive to provide stylish, affordable items for Fabshionistas like you! We’re glad you’re enjoying your purchase!
XO,
Samar
Reviewed May 4, 2017
Nightmare. Don't sign up for the membership. Been trying for the last year to get them to stop charging my credit card $39.95 and they won't do it. They say they will but the next month I get charged $39.95.
Hello Colin,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Samar
Reviewed May 4, 2017
I've been buying from JustFab for over four years. I was looking for new sandals, then I realized I had to register to buy them. As I got the monthly wardrobe, there were a few things I would actually want to have, so I kept buying. Looking for items is quite easy, and I like their selection of shoes. However, one wrong thing about JustFab is sometimes I would get a credit for skipping a month, and when I try to use that credit, if it's a pair of shoes or sandals that usually cost $39.99 on sale for $19.99, they still charge me the whole $39.99 which doesn't make sense. Also, a month ago, I bought a flat shoe and sent it back because they sent me the wrong size, and I haven't gotten credit for that. Other than that, the shoes that I got from them are really good and I still use them. JustFab is a good place to buy shoes from.
Hello Udy,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed May 4, 2017
JustFab's shoes were cute and I have a small foot so it's great to be able to find my size without having to search. I like the shoe variety and how it's easy to go online and look for what I want on their website. Also, the selections they give me are usually pretty much what I would choose. I bought sandals and purses last December and their quality is very great for the price. I also have a pair of gladiator sandals that comes to my knees which are my favorite. Every now and then, they have promotions like the buy-one-get-one or a buy-one-half-off and they make me happy.
Hello Jacquator,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
XO,
Samar
Reviewed May 3, 2017
The JustFab website was really well-managed and it was super easy to find the items I wanted. I had great deals on more than one purchase. In fact, I did a two-for-$48 special offer and it was awesome. I recently bought a pair of black lace-up wedges and a nude doll lace-up. The items have great quality and I was really happily surprised. They also got here in a week and a half and was really fast in the mail. Came in perfect condition and were beautiful. This is why I’ve already recommended them to a couple of people.
Hello Raspberry,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
XO,
Samar
Reviewed May 2, 2017
I love shoes and I like shopping online for them. JustFab has great deals on sandals and I like that. I've been a member for almost a year now. It's very easy to find the item or style that I am looking for. If they don't have my style, I can always pick something else. They always have a lot of options. I also like being a VIP member with them. I haven't been shopping lately because my feet are swelling, but I like shopping for their sandals and bags. My favorite purchases are the purses that I bought, and my last purchase was last March when I bought a snakeskin sandal. Overall I have had a great experience with JustFab.
Hello Nicole,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
XO,
Samar
Reviewed May 2, 2017
One of my daughters told me about JustFab and I went to their website and saw some really nice boots. I got the first pair of shoes at 50% off, which was very cheap. Then my most recent purchase was for a pair of short boots about three months ago. It was really easy to find the items I was looking for. The quality is great and I love the style expert part. They're spot on and don't suggest the items that I don't care for. I love the whole thing.
Hello Ellen,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
XO,
Samar
Reviewed May 1, 2017
Learned about JustFab on TV. I like the way their shoes were and the deals that they have. They have a lot of selections and it's very easy to find what I'm looking for. I've been with them for a few months now and I like that I get to skip a month when I don't want to buy anything. There was a buy-one-get-one-free offer when I signed up and another one where I was able to get five pairs of shoes all on sale. Their style expert's choices fit my style. I bought one pair of sneakers and three pairs of heels then a pair of boots over a month ago. I like them all the same. Everything's great and I'm going to buy again.
Hello Miscka,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
XO,
Samar
Reviewed April 30, 2017
I heard about JustFab through a friend and liked some of the products that they had. I also like the quality of their products and have gotten a lot of pairs of boots from them. I was able to take advantage of a promotion once but when I got my necklaces, etc, they were all broken. Also, finding an item is not difficult at all but I don't care for some of the styles. They don’t have very many to choose from in the styles that I like per se. I like the convenience of being a member but I won't be staying a member because I can’t find the styles that I like. Also, it would be nice to get a reminder when your time is about up. I sometimes forget to order, then I get charged for that month because I forgot to order by a certain date.
Reviewed April 29, 2017
The last time I ordered from JustFab, there was supposed to be a discount. I also wanted to use the money that I had in there. Then somehow, I got charged for it twice and got a double order. So now I have four pairs of shoes, two of one kind and two of another kind. I sent them an email about it and never even got a response at all. The first time I purchased from them, there were boots that they have that I really liked. The quality of the items I've purchased was really good. I was satisfied until I got the double order and then they wouldn't respond to me. They need to answer emails that people send them.
Hello Vicki,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member services will email you within 48 hours.
Best,
Samar
Reviewed April 28, 2017
I'm a ShoeDazzle customer and I was looking for a certain type of shoe but ShoeDazzle didn't have what I wanted. ShoeDazzle and JustFab are operated under the same company so when I clicked a tab, I came to JustFab page. It's easy and simple to order from JustFab and the selections from the style expert were good. I've been a member for a month or two and I took advantage of their VIP offer. My purchases included a pair of black, cotton pumps and a pair of blue pumps, which I like but they're not as readily walkable. I didn't see how high the heels were before I got them and when they came, they’re a lot higher than I can walk in. And even though the two shoes are the same size, the blue ones are about a half size bigger, which makes it even worse for walking. Also, I don't buy shoes so often and I've skipped month. But otherwise, I like the shoes that I can get from them and I've recommended them to a friend before.
Hello Danielle,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed April 27, 2017
Finding items on the website was fairly easy. The selections from their style expert were pretty accurate. I bought shoes three months ago and it's good quality. It was a good experience, but I was a JustFab member for only one month. I cancelled because they don’t have a great variety of wide-width shoes.
Hello Nairobi,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Samar
Reviewed April 26, 2017
JustFab's bags are better than their shoes. The material of the shoes feels kind of Forever21 when I want it to feel more Nordstrom. So I like the bags a lot and I kept the one that I ended up ordering. I kept the shoes, too, just because it’s easier than sending them back but I never wear them because they’re kind of cheap. But I canceled them because I couldn’t remember to skip the month. I know I can skip and they were really nice about it but I can’t remember to do it. I subsequently lost my job after that so I really had to get rid of it.
Great company otherwise. Nothing bad to say about them. I actually like that I can cancel over the online chat. A lot of places make it hard, you have to call and you have to do all these nonsense. Not JustFab. They simply said, "Are you sure? Okay. Cool. Thank you.” So overall I didn’t like the products but I liked their customer service.
Reviewed April 26, 2017
Because of the free first pair of shoes, I decided to purchase from JustFab. I'm a VIP member right now and my experience has been good. So far, the items I got from them have held up well. JustFab is great and I'd definitely recommend them.
Hello Jessica,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
XO,
Samar
Reviewed April 25, 2017
My experience with JustFab has been very good. My only concerns are that when you go to look something up Like skip a month it is very hard to find. Other than that I like it very much and sometimes have a hard time loading the website to look at things.
Hello Tracey,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member service will contact you shortly.
Best,
Samar
Reviewed April 25, 2017
I’ve been a member of JustFab for two years. I like getting new pairs of shoes. Their style expert has given me good selections but sometimes the items do not appeal to me. I bought some wedges two months ago and they’re good. My favorite are these tan boots that go to my knees. Everything’s great with JustFab.
Hello Ericka,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Samar
Reviewed April 25, 2017
The quality of shoes I purchased from JustFab was great. I've worn them a few times and they're super comfortable. I went with JustFab because a couple of the girls that I lived with had accounts. I thought that they had really cute boots so I got an account as well. However, I'm not a member anymore because I was trying to save up for a car. So, I needed to cut as many things out of my life that would be tempting to spend money on. On the whole, my experience with JustFab was great. I've told people who asked me where I got my shoes. I also told them that it's awesome because they could get any pair of shoes for $40. No one could go wrong with the awesome quality, too.
Hello Brittany,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
XO,
Samar
Reviewed April 24, 2017
I’ve been a member of JustFab for a year and it's easy and enjoyable with them. I get free shipping all the time and then I had credit on my account from my rewards points. The selections from my style expert really fit me. I bought a purse from them that was really cute, but my favorite purchase is a camo jacket. And then around April 20th, I bought another purse. The items have good quality too.
Hello Valerie,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
XO,
Samar
Reviewed April 23, 2017
There's been a lot of good deals at JustFab and I like their shoes. Normally, I can get pretty good sale prices on them. I get the emails but have only actually purchased a couple of times. I like the selections given to me, but it's a matter of whether or not it's in the budget that month for me to get them. I got two different pair of booties that are like sandals and I like them. Overall, the items I got from them have stood up pretty well. I wear them often and I haven't had any problems. I've recommended JustFab to friends
Hello Morgon,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
XO,
Samar
Reviewed April 22, 2017
I was looking for some shoes. I screenshot something that I really liked and I sent it to one of my friends. She said that JustFab had them and I decided to order. It was very easy to find the item I was looking for. The price for the shoes that I paid was awesome and they're well-built shoes. They also sent me something and it was a really good discount. But I wasn't a member that long. Soon afterward, my husband and I were going through a divorce and he closed the account. I canceled the membership and I've been focusing on that right now. But I would definitely come back. I've been looking on their site and trying to wait until my finances get together before I make that decision.
Hello Brandi,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.
XO,
Samar
Reviewed April 21, 2017
I used the service once, in early 2015. At that time, the subscription cost was totally worth it. However, later that year I attempted to cancel the subscription since I was no longer in the market for shoes and purses in a way that would justify the $40 monthly cost. I did not save the confirmation I got from the representative and did not check my bank account to ensure it was no longer withdrawing, trusting the company would do the right thing. That was my fatal mistake.
Nearly two years later, I discover that money is still being withdrawn on a monthly basis, and I haven't used their service in literal years! My representative, Maxine, was very helpful and got me cancelled right away, but I definitely took a screen shot of her confirmation of cancellation and will be checking my account to ensure nothing else gets taken out. If you're in the market for ok value for ok products, JustFab is your place. However, subscriber beware! My one order of $50 in NO WAY justified the nearly $800 they got from me in the intervening years. I will be actively warning everyone I can about JustFab's cancellation policies.
Hello Hannah,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Samar
Reviewed April 21, 2017
I liked the styles in JustFab and it was easy to find styles and items. Also, their style expert selections were nice. I've been with them since a month ago. My last purchase were red wedges and I love them.
Hello Amy,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. We’re glad you’re enjoying your purchase!
XO,
Samar
Reviewed April 20, 2017
The shoes at JustFab look nice and when I ordered my first pair, the quality was pretty good. When I go on their website, I look at whatever they recommend or whatever they got that's new. I use their free shipping all the time and when I get so many rewards for points, I get my free items. They always have answers to questions that I've had. When I had my package misplaced, they'd send me the shoes with no problems or give me my money back. I haven't been on the website as much as I used to, but overall they have good quality shoes and customer service.
Hello Jazmine,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
XO,
Samar
Reviewed April 19, 2017
JustFab used to have beautiful and nice pairs of shoes. So when I purchased shoes from them, I was looking for low cost vintage shoes. But because I'm a size six, I'm really having a hard time finding shoe sizes.
Hello Lorchi,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
Reviewed April 18, 2017
Great customer service and very knowledgeable about the product, brand and policies. The shoes I ordered were AMAZING! Great quality of product and superior customer service care. I will be looking forward to my JustFab order in the future. Thank you, and well done!
Hello Mallory,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Samar
Reviewed April 18, 2017
If I could give them less than 1 star I would. Automatically taking money from your account every month if you forget to click a button or don't have access to a computer for a while is absurd. Don't fall for their sales pitch of a free credit. When you try to quit, I ended up in some major debt because of this stupid company. I would only wish JustFab on my worst enemies.
Hello Azure,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Reviewed April 18, 2017
I love JustFab. I shop there all the time. Whatever’s recommended to me, they’re always cheap shoes so I always go for that. The site is easy to navigate and the shoes are great. They’re comfortable and of good quality. I tell my mom and everyone that JustFab is a wonderful place to get new styles without killing your pocket. So you’ll look like a rock star for a decent price.
I was just looking online and I went on their website. I was really shocked of the prices and I continued to shop there. I’m a member for probably a year and I’m almost an Elite member now. In general, my closet is JustFab-ed out. Everybody reacts and wonders where I get my shoes from. I’ve got so many boots and two bags. My mom thinks I shop more because every other week I got shoes. I was just looking, but now that I have 8,000 points, I am going to buy some more so I can get free stuff. I got four pairs and only paid for two because of the points that I had. You can’t beat that.
Their shoes are cute. They can hold up to the weather here because it’s raining all the time in Seattle, Washington. Some of my favorite purchases from JustFab are the tan high boots that got lace all up on top of them, the gray shoes that tie up and they’re suede, and then I got knee-high black boots that I wear on an everyday basis.
Hello Jada,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed April 17, 2017
I've recommended Wayfair to a few friends. I bought a pair of boots that I love from the company. Delivery was great, too. Then my friends were looking for boots so I took a picture of mine, showed them and I told them to go to the website. Then they called me and said, “Girl, their shoes are the bomb.” I said, “I told you. And look at the prices." I added, "They're dope.”
I've been a member since January and the set of discounts I get is my favorite thing about it. The selections given by the style expert are beautiful. They appeal to me and my older daughters. The only bad side was the free gift they sent me was a gift card for wine but I couldn't purchase the wine because it couldn't be delivered to the North Carolina area though I'm in New Jersey now. But there were a lot of shoes that I liked on the website and in the next couple of weeks, I'm gonna be on there buying summer shoes. It was an awesome experience.
Hello Letitia,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
XO,
Samar
Reviewed April 17, 2017
I experience big problems to navigate in the website! It is very slow, it freezes all the time, I put items in my wish list, but the system says I have none...etc. I thought the problem could be with my computer or internet connection, but it occurs everywhere and on every computer, no matter what. I would love if that problem could be solved, because it is frustrating enough to make me stop being a member. It surely stops me from shopping the website for now! I hope you can help in finding a solution.
Hello Daniella,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.
Best,
Samar
Reviewed April 17, 2017
My friend referred me to JustFab and since I was shopping around, I decided to purchase from them. I became a member for a couple of months and it's been very easy to find what I was looking for. I purchased a skirt from them, which I got for $10 when I signed up with them. The skirt's quality is great and I like it. Although aside from that I haven't been on the site because I have such a busy schedule. But I definitely need to take advantage of some of their offers because I'm paying the membership fee.
Hello Melinda,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Samar
Reviewed April 16, 2017
I am doing FabKids for three months and I like it so I tried JustFab. I've seen a lot of stuff that I liked and it was easy to find what I wanted on their website. I went through the shoes and stuck with those that I liked. The prices are pretty manageable. It's also good that I could get something every month then if I don't, I'll be able to skip it. I bought two pairs of jeans last time and they fit perfectly fine. They say exactly what the sizes are. I would recommend them.
Hello Kanisha,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Samar
Reviewed April 15, 2017
I ordered a boot and a shoe. I tried them on and I love them especially because they're black which I wear lots. I have other tall boots and shoes as well before. There was a review of my order so I just love them all...
Hello Eva,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
XO,
Samar
Reviewed April 15, 2017
It's been fantastic buying dress and shoes from JustFab because they have everything. Usually, it's really fast to find whatever shoes I needed in their website. And they give you a lot of options, colors, and your size. I've used JustFab for quite a long time, and the quality of the items that I've bought has been really nice. I'd recommend it.
Hello Claudia,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
XO,
Samar
Reviewed April 14, 2017
Firstly I would like to say that I sent your company an email in regards to a pair of light blue mules. I saw them advertised on one of your emails and couldn't find it anywhere on the site. I sent you an email with the picture of the shoes and I have not received any reply. But I noticed how quickly you respond with it deals with an order? I called and the lady said she wasn't sure what I was talking about and to send an email. So I did and I'm still waiting to hear back. I'm sure by the time I hear from someone you will tell me it is out of stock?
Hello Rose,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.
Best,
Samar
Reviewed April 14, 2017
They actually fit very well. Love the ease of getting them on and off... Zipper is a bit rough to zip up, I'm hoping it gets better with use. The price was a bit steep for the quality of the shoe... Probably wouldn't buy them again even though they are exactly what I was looking for which is why I bought them in the first place.
Hello Michelle,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.
Best,
Samar
Reviewed April 14, 2017
I looked up JustFab on the internet and I felt like signing up. It was quite easy and I'm a member for a year and a half now. I like that I get good offers from them but the selections from the style expert could have a little more options. I bought a pair of heels some time back and I liked their style and burgundy color. Their products are good and worth it.
Hello Dimple,
It’s great to read your feedback about FabKids’, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Samar
Reviewed April 14, 2017
Quick delivery and great products! Except one thing I don't like is that I have to be charged every month for my VIP, otherwise it's perfect. I would still shop on JustFab, but don't wanna get extra fees so I don't think I will go back for my VIP.
Hello Winnie,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Samar
Reviewed April 14, 2017
My first order made me happy. (Size and design was good enough than price). I order another items with same size. Disappointed because one of sneakers size was half size-one size smaller than first order even I order same size. And then sandal has buckle problem (left one can't lock properly). Trying to exchange but I didn't know I have to pay shipping fee again then I was changed mind exchange to refund. I was talk about this on the messenger on JustFab website. But after finished chat, customer service team guy just put the other order history on my order history. Even size was wrong. Also, he sent me two email about return and then those email says different way to refund.
I was wondering about this point than trying to sent you guys message via facebook. There's no response. Trying to call and get one of e-mail address for you guy's customer service and then I sent you guys e-mail again with some of pictures (about two emails which you guys sent me products' issue). Guess what? I didn't get any response about my messages via facebook or e-mail both. Still. I really wonder about you guy's customer service team are working or not.
Reviewed April 14, 2017
Received orders within a few days. An excellent surprise. Everything is as pictured. Exact fit. I will order from JustFab again. I told a few people where I got my stuff. They were very surprised that you sold more than shoes.
Hello Linda,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
XO,
Samar
Reviewed April 14, 2017
Ordered 3 pairs of shoes and 1 dress on my first order. Unfortunately the shoes were too big. I called JustFab and they were great. They emailed me a shipping label to return them and exchange them free of charge. The new shoes were rush shipped and I received them within a week. They fit like a glove. Very satisfied with the quality of the shoes and my whole experience overall.
Hello Natalie,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
XO,
Samar
Reviewed April 14, 2017
I wanted a pair of shoes and my sister said she'd buy them for me. It was easy to find the item from JustFab and so we purchased from them. When I first got the JustFab membership, I was able to take advantage of the "Buy two for $39.95" promotion. JustFab delivered what I wanted. The black shoes I last purchased from them were my favorite purchase. They looked nice and were a good fit.
Hello Caitlin,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Samar
Reviewed April 13, 2017
I have to say I was very satisfied with my order. Thank came fast. It's a quality item. And it was on sale. I look forward to buying more sale items. As in on a limited budget the sale items are the easiest way to buy and with this quality look good. Thank you.
Hello Rebecca,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed April 13, 2017
FABulous backpack. Love my first FAB buy. It is exactly what I wanted to use as a small carry on with me on flights as I travel a lot. It is very good quality and I get compliments on it all the time.
Hello Valerie,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
XO,
Samar
Reviewed April 13, 2017
I placed my order as I had a credit, decided to cancel my account as I've decided to purchase items in Canada only. I waited for over 25 mins for someone on live chat, nothing, not even an email back?
Hello Sandi,
Please accept our sincere apologies regarding your recent experience with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
Reviewed April 13, 2017
I only gave you two stars because the shoes are so uncomfortable. I won't be able to wear them. They came quickly and without much fuss. The Shoe are just terrible. I don't remember my order number but I'm sure that you can find me with by my name and address. I only ordered from you once because a friend recommended that I try JustFab.
Hello Patricia,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
Best,
Samar
Reviewed April 13, 2017
When the shoes came in, I was far too excited. They were comfortable the moment I tried them on - and I got compliments since then! I will most definitely order more as the weather warms up. (Mud and Spring shoes don't mix by the way.) ;)
Hello Elyse,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with their purchase. Hope you have a Fabulous day!
XO,
Samar
Reviewed April 13, 2017
I was very disappointed to find out that I was signed up for a mandatory monthly purchase and a magazine subscription I did not know about. This was not made very clear. The process to remove myself from this was not easy either. I was repeatedly encouraged to stay until I finally had to be short with the rep. I will never consider ordering from you again. I can not be sure that charges will not end up on my account.
Hello Amy,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Reviewed April 13, 2017
Customer service was awful, tried to cancel my account. They argued and it took 4 different chats to get the issue resolved, either they just stopped responding or would argue and try and get me to keep the account. If I decide to cancel something I don't want to be argued with. I just want what is asked to be dealt with and not get forced into listening to a high pressure sales pitch.
Hello Nancy,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.
Best,
Samar
Reviewed April 13, 2017
Shoes ** sucked. Never order again, get what you pay for. My own fault. Give people a warning your shoes suck, they pinched, they weren't "blush" but beige. Just horrible quality. Great deals but poor quality. Lesson learned. Oh and they weren't 10 dollars like advertised. They were actually 30 dollars.
Hello Madonna,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.
Best,
Samar
Reviewed April 13, 2017
I received my order of boots. Boot sizes were not true to size. I returned order same day in the original packaging and obtained a return voucher on March 8th, 2017. The order still has not been credited back to my Mastercard and they said I would be charged a restocking fee to boot (no pun intended, LOL).
Hello Ginette,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
Reviewed April 13, 2017
Ive had nothing but great experience. Sometimes stuff is not in stock but the huge selection doesnt even make me bothered because there always something else I love. I have recommended your site to all my sisters and friends. I love it.
Hello Sandra,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
XO,
Samar
Reviewed April 13, 2017
Because I am Canadian, I am charged a considerable amount of money for the duty along with the CAN/US exchange. So moving forward I will not be ordering too much unless I really like it. As well, I won't be returning product because I will be charged twice at the border.
Reviewed April 13, 2017
I had a great experience ordering from Justfab. They updated me on where my package was, and the shirt I ordered was the right fit and is very comfortable. Thank you justfab for the wonderful shirt. I will be sure to tell all my friends about my wonderful experience with justfab.
Hello Danielle,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed April 13, 2017
Half satisfied. I ordered few weeks ago two articles, the first one is the dress sandals Nikita blush, just like in photos, Im in love with them??? But the second one, Asmina Cognac, oh my god, I will definitely not wear it, I didn't like the material, it looks like fake wood??? So, a bit disappointed on the quality of the second shoe.
Hello Rayane,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
Best,
Samar
Reviewed April 13, 2017
I love the styles and choices just not happy with the payment taken out of my account if I forget to go to boutique and skip the month. Because I am Canadian it charged me an extra $15 to convert on top of the $39.95 you guys took out of my account. Then I bought boots. Cost me $12. Awesome but again $18 once converted so my boots ended up being like $75. Not happy with how that worked out. Other than that awesome selections.
Hello Sonya,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Reviewed April 13, 2017
Hi, my experience with JUSTFAB was very good. I got everything that I order from them right on time. My wife she was very surprised when I gave her gift to her. If I decide when I want to place another order I will make sure that I will order from you people again. I will do just that in due time.
Hello James,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Have a fabulous day!
XO,
Samar
Reviewed April 13, 2017
I have bought 8 pairs of shoes from JustFab! Love the shoes and the quality! I wish that the communication and responses to messages were replied to. I have left several messages weeks ago and have yet to have anyone return them. If you get the replying to messages figured out JustFab will be at 5 star!!
Hello Kachandra,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
Reviewed April 13, 2017
It makes a week. I contacted you via live chat and then Facebook and guess what? I never received an answer! I was charged 39.95 USD for who knows what on top of the 16.38 USD. I didn't try to call you yet but I have a strong feeling that I'll not get an answer.
Hello Natalia,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Reviewed April 13, 2017
So far I am impressed with the quality of the shoes. I really like the last pair of heels I received. I had them delivered to work and wore them for a few hours around the office just because when I tried them on I didn't want to take them off. I am happy that they fit me very well.
Hello Carrie,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
XO,
Samar
Reviewed April 13, 2017
My experience was great! The site was easy to use and I loved all the items they had available. I ordered a pair of boots and they were a perfect fit for my feet, the color was dead on and they are so comfy! I was extremely shocked when they arrived because it only took a couple of days. I would recommend this site to all my friends and family and I will continue to shop from here.
Hello Tina,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
XO,
Samar
Reviewed April 13, 2017
I have to say first I have so much fun shopping with you guys. I placed one order last month and had to place another one right away. The selection is huge and everything so beautiful and amazing prices. The best online experience. Thank you always.
Hello Catarina,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
XO,
Samar
Reviewed April 13, 2017
I love all my orders. Great staff. Easy exchange. Very helpful. I love the styles. I have a wait list. I hope they get more in as I really like them but sold out. A lot of family members are asking where I got the new clothes from. I told them JustFab. I wish I had known about this site ages ago. Thank you all at JustFab.
Hello Darlene,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed April 13, 2017
Have no complaints whatsoever with my consumer problem at all. Were very helpful with my inquiry! My issue with my credit not being applied to my JustFab account was corrected and added within a couple days of my sending them a email! Thanks very much!
Hello Barbara,
Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more!
XO,
Samar
Reviewed April 13, 2017
I needed a pair of shoes for work, and black flats that are stylish can be challenging to find. I gave JustFab a shot because my first experience was great, and they came through! My shoes came in a decent amount of time, intact and the exact fit. This is my second time ordering a pair of shoes and I have never been disappointed.
Hello Giselle,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Samar
Reviewed April 13, 2017
The selections given by my JustFab style expert has been very good. I initially decided to purchase from them due to their pricing, and I've been a member for more than one year now. I would recommend them.
Hello Nicol,
It’s great to read your feedback about FabKids’, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Samar
Updated review: April 15, 2017
I appreciate the quick response and the great costumer service in resolving the one concern I had. The monthly fee that I was charged was refunded and I am going to remain a member and utilize the pay as you go option that is provided. Wonderful costumer service.
Thank you again!
Original Review: April 12, 2017
My experience from JustFab was not all bad. They do have a great product but the membership part could be a bit better. I feel that they should be able to allow individuals to sign up without being obligated to pay the monthly fee. Although they do have an email reminder that goes out I feel like recommending a text feature as that would be another good way to notify members of a future charge to their account.
Reviewed April 12, 2017
I like the idea that I could get nice shoes for less with JustFab. I placed an order for two pairs of sneakers before and there was a promo of two pairs for $39.95. I like the quality of the shoes. Everything was fine until JustFab kept taking out monthly charges from the credit card that I had used on my account to order. I spoke with someone from JustFab, and said they're gonna reimburse the money up until $39.95. And then I have to place an order and spend it. So, I didn't appreciate that because that wasn't my money. And I wish I'd have known that there was the monthly fee of $39.95. They should make that monthly $39.95 for VIP a little bit bigger, and something with half fee. But other than that, I would love to order from them again. But unfortunately, I'm not a member anymore and just gonna have to use up my $39.95 and that's it.
Hello Vera,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Reviewed April 12, 2017
One of my friends got some cute pair of shoes and told me she got them from JustFab so I went to their website and signed up. I became a member and got to put credits on everything and JustFab sells the cute stuff. Sometimes I look at their boutique but I feel like I get rushed whenever I look at it so I end up skipping it and then take my time looking through everything. Everything has good quality and as far as I’ve gotten, everything’s true to size except for one pair of shoes that was a little small. Then I got one shirt that I love and wore it one time but it almost fell apart when I washed it so I was really sad. It’s still hanging in my closet because I keep trying to take it to my mom so she can fix it but I don’t think it can be salvaged. At any rate, it's been a good experience overall.
Hello Mandy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with our services that we provide to our members. Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Samar
Reviewed April 11, 2017
This company has some of the worse customer service phone practices. Long wait times, round-about answers, and a feeling of not having your concern addressed about sums up the telephone experience with this company. The worst practice of all is when I cancelled the subscription with the company, was not provided any written confirmation of the cancellation and months later find out my account had continued to be charged for premium services. If you are looking for a company that honors its contractual agreements THIS COMPANY IS NOT THE ONE FOR YOU.
Hello John,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member service will contact you shortly.
Best,
Samar
Reviewed April 11, 2017
I've been a member of JustFab since 2013. When I first ordered, the quality wasn't that great and I haven't bought a lot since then. I was also being charged for months that I didn't use and instead of me getting my money back, I only got a credit for future purchases which was okay because I didn't lose my money, but I'd rather have my money back. But, it's just inconvenient to have to skip each month and having to deal with not being able to have specials or clearances available to me as a loyal member.
Sometimes, the selection given to me by the style expert is not really my style but I really enjoy shopping and their website filters make it relatively easy to find what I'm looking for like black boots. It brings up the size that's available so that's cool. And recently, the quality of the boots I bought this last fall is extremely better than what I was expecting and I was pleasantly surprised. In addition, I like the convenience of not having to go into a store and try on shoes.
Reviewed April 10, 2017
I saw the advertisement of JustFab on Instagram for $10 for the first pair of shoes. That made me sign up and I bought it. They're stylish and inexpensive, but very good quality. I love them. Also, it was pretty easy to find the item that I was looking for on the website. JustFab was great and I look forward to getting more shoes.
Hello Tiffany,
It’s great to read your feedback about FabKids’, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Samar
Reviewed April 10, 2017
I saw my friend wearing some really cute shoes and I liked them. She told me she got it from JustFab and I've been a member now for about a year. It's easy to find what I'm looking for on their website. The selections given by the style expert are usually spot-on and I got a couple of blouses a few weeks ago. The quality is good and not cheap material. I have some clothes that I bought last year and they're still good and not torn. Also, they give points when I buy stuff and I can redeem the points and there are different accessories and stuff that they give, which is cool.
Hello Guadalupe,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
XO,
Samar
Reviewed April 9, 2017
I saw JustFab on commercial and when my friend purchased some shoes from them, I finally signed up after holding off on it. I normally buy shoes but I've purchased clothes one time and they were great as well. The only thing is I don't get updates that they have new shoes in the size and the style that I wanted. But, it has been a great experience. I skipped a month and then I pay. Sometimes I forget to skip and then I want to have some extra credits so I buy some different shoes.
Hello Maryam,
We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. We’re happy that you’ve had a great experience with us!
XO,
Samar
Reviewed April 8, 2017
It's difficult for me to find clothes in the website because of the different sizing. And when they come in, the style is different. So, I mostly got shoes from JustFab. I like the convenience of shopping online and I can just return it if it doesn't fit me or exchange it. And I usually like the style of the shoes. I looked at the selections from the style expert but I don't pick from them because it doesn't seem what I like. And I input the style that I want. The first one that I really liked was the first black knitted dress that I bought. Some of the items that I've bought have good quality but they never go on sale. And some of their shoes hurt my feet. But when you wear it, you can't return it. So, I just have to give it away. But the quality was average for the price.
The last experience I had with JustFab was not really good. They had this bunch of sale and I was putting those things in my cart. By the time to check-out, the price changed. And when I called customer service, she saw that the price was $10 but after she came back, the price has already changed to $15 or $20. It's still a good price. I think they made a mistake in it but they're fixing it at the same time. But the thing that I got upset about is they're denying even though she already saw it at the first time, instead of apologizing that it's just a mistake.
When I told them, "If it's something like that, I just have to cancel my membership." And she turned nasty. She was said, "Okay. I'll cancel it for you." And she kept talking at the background. I can hear it so I told her, "If you keep talking, I gotta talk to your supervisor." And she stopped. But I was really upset then. I don't wanna deal with any of it, so I just cancelled my membership. And from that experience, I didn't wanna go back to that JustFab. I will not recommend them because we can actually get stuff with the same price at the mall.
Hello Claire,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.
Best,
Samar
Reviewed April 8, 2017
JustFab had good sales. It was very easy to get signed up and I've been a member for four months now. The perks, like the points, are my favorite. The overall quality of the items was really good and the experience has been quick and easy.
Hello Kiara,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed April 7, 2017
My JustFab experience has been going great, so far. I like the shoes and the prices. I like the sales that they have going on all the time, and I also like that I can choose between a lot of shoes and a lot of purses. There's a wide variety. It's also very easy to find the item and style that I am looking for. A week and a half ago, I had gotten 4 pairs of boots for $12, which was great. These boots that I just ordered are my favorite. They're like cream and tan, and as a mixture, they go with all my clothes. They are definitely comfortable. I had a pair of boots from JustFab that I got from my aunt, and they lasted me almost three years. I had an awesome and great experience with JustFab. Keep up the great work!
Hello Reka,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed April 7, 2017
My mom and I are VIP members. My mom likes the styles at JustFab. They have a lot of different boots and my mom loves boots. She has gotten three different pairs of boots from them and she wears them all the time. One pair of boots though were too tall for me. I’m not overly short nor tall. I’m 5’5 and they came up all the way to my knees, and I didn’t think they’d go that high. It was a little bit of a pain to send the boots back but that’s the only time we’ve had to.
I like the option to skip the membership a month and I get it to some extent. When my mom forgets to skip I get upset and semi-yell at her a little bit. I wish that if I forget to skip, I could still go and do so. It happened before when I tried to get up at the middle in the night but I wasn't allowed to skip. Also, the shipping drives me nuts. The first time, it took a long time for the product to get here. A few years ago, we ordered for her semi-formal and it came three days later. I feel like it takes too long for the product to ship. But overall, we’re satisfied with JustFab. They have decent quality products.
Hello Shelly,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
XO,
Samar
Reviewed April 6, 2017
A friend told me about JustFab and they had good things and a good deal. I have been a member for about ten months and I like to shop there because they have different things where I could choose from. My first purchase was when I bought some boots that I got for about $10. The quality of their items was good and the shipment was fast. JustFab is a good website.
Hello Yeseni,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
XO,
Samar
Reviewed April 6, 2017
I was looking on the JustFab website and I've seen some purses that I liked. I got them on discount and I would have paid a lot more if I bought those at a store. It's black, large and convenient because I have two kids and I could put all the stuff in it. It's my everyday bag but it still looks brand-new. It was real easy to find the items that I was looking for and everything is great.
Hello Latisha,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Samar
Reviewed April 5, 2017
I needed some boots that was for wide calves. I thought that the price wasn’t so bad at JustFab so I ordered myself a pair from them. Though that’s the only time that I’ve bought from them because I hadn’t exactly seen anything else I wanted, I would recommend them.
Hello Amy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Samar
Reviewed April 4, 2017
I've been a JustFab member for about a month and I bought two pairs of shoes that are of good price. The first pair was supposed to be $99 and it was two for $39.95. I like both shoes and the tennis shoes are comfy and the wedges are great for going out. It's really easy to find what I'm looking for and to order because I have some kids and I don't get out much to go shopping. The selections given by their style expert are good and have a little more variety. Sometimes I order things that look cheap but the quality of the items is surprisingly good. I would definitely recommend JustFab to my friends.
Hello Stephanie,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
XO,
Samar
Reviewed April 4, 2017
I had been looking for little short boots for a while and I saw an ad on Instagram for JustFab. I got on there and ended up finding the pair that I like. It was pretty easy finding it and I like the discount when I first signed up. It was a 10% off and the Buy 1 pair, Get 1 free so, I also bought a pair of black cowgirl boots. So far, the booties have lasted and I like them a lot. Also, the selections from the style expert were very helpful rather than looking into the whole entire website. JustFab is very easy to work with and they're a good deal.
Hello Mackenzie,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
XO,
Samar
Reviewed April 3, 2017
I liked what was on the JustFab website, and it’s easy to find what I was looking for. I availed of the free shipping and I like the buy two at one price promo. About a month ago, I bought some flip-flops and the quality of the items I've purchased are okay. But they don’t hold up very well. They usually only last for about six months to a year. All the boots that I bought don’t last more than a season but I like the prices of everything and the shipping is usually quick.
Hello Nikki,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.
Best,
Samar
Reviewed April 2, 2017
I've been a member of JustFab for a couple of years already and I like being able to skip a month if I needed to. I like the deals that they offer and I have taken advantage of the buy one, get one free and the 50% or 40% off. The selections that they give to me go with my style. Shoes are my favorite purchase but I'm really not a shoe person. But when I see a certain pair of shoe that I want, I'm like, "Okay, that's it." I bought some booties two months ago and the items that I got from JustFab are the best quality. They're a good service.
Hello Shana,
Thanks for the amazing feedback! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
XO,
Samar
Reviewed April 2, 2017
They have a nice variety of stuff but I didn't like JustFab. I ordered some boots but I cancelled because I don't like how JustFab works. At first, I liked the boots that I ordered, but after a couple of days, I got another email from them and I read in the fine print that if I ordered nothing between the 1st and the 5th, they will automatically charge me a membership fee of $35. Actually they still send me emails but I don't order anything. I don't even go on the page anymore. I just delete it.
Hello Shaneka,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Reviewed April 1, 2017
I belonged to Shoedazzle but they forced me into being on the VIP list. I said forget it and went with JustFab. When I ordered shoes from them, they came and they were true to size so I stayed with them. I've been a member for a while now but I only order two times a year. I’m good with skipping a month that I don't feel like purchasing although sometimes I don’t remember the fifth. I hope they get rid of the first five days and make it ten. By the time I’ve realized my mistake, it’s been the sixth day. But other than that, it’s all been good.
I also like the fact that it’s easy to order and it comes quickly. I continue to order because I know when I get the shoes, they're going to fit and they're not going to hurt. When I had a problem with a pair of colorful shoes that I ordered where they looked like they had been worn, I sent them back. They sent me back a perfectly new shiny pair so I was happy with that. Overall, the shoes are good quality for the money. My favorite is the pair of stilettos I purchased which are open-toed, look like wood at the bottom but they’re a platform and they lace up the front. I love them because I can walk and go run in them because I’m a heel person who wears three-inch and up heels. It’s been a good experience and I’m happy with JustFab.
Hello Lynette,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
XO,
Samar
Reviewed March 31, 2017
I became Justfab VIP member I think back in January. I order 2 pairs of boots the first time and the black pair of booties were not like the picture presented them. The faux suede material was very rough and the booties didn't come with a zipper so they expanded on the ankle part. Then Justfab came up with the PS by Justfab which you have a personal stylist and they mail you 5 items to try on and whatever you like you keep and the rest you send back.
So the first box I ordered came with a trench that looked used. It didn't come with a price tag and it was stained on the pockets. The rest of the clothing was very cheap. I ended up keeping a pair of high-waisted jeans which fit perfect but after 2 washes they shrunk A LOT. My second box was the most disappointed experience ever. I got a pink blazer which was very thin and fit way too big in a size medium. The romper had a loose thread all over and the shirt was very boxy not at all like the picture.
I submitted my order in which I requested a size exchange for a plain green maxi dress and paid for the jeans and sent everything back. Well the jeans had a hole in the side from the inseam coming apart which I contacted them again and I was told to print out the mailing label again and send them back for store credit. So I did that.
About 3 weeks later I get an email saying they never received my first return only the second which were the jeans and I was charged over $82.00. This is just horrible service. I know I returned all the items which one I requested an exchange but because most likely it was lost in the mail now I have to pay for that. If they are going to offer a service like this, they must know that there is a risk that items will get lost in the mail and must get insurance on their items!!!
It's extremely unfair that they do this to the customers. So I called to cancel and I was offered a $10 store credit so I don't cancel. That's a slap in the face. I had to pay for lost items that were very poorly made anyway but I should still continue to shop with you?!? I will never buy anything from justfab ever again. A lot of the clothes they have online can be purchased for a lot cheaper and better quality at Forever21.com or H&M. Who pays $40 for a blouse that's very poorly made and cheap material. I've paid $69 for a blouse at Macy's but it was name brand and very silky and soft and I've owned it for about 3 years now. Justfab just rips off people when I can guarantee that their products are from China and they pay extremely less for their merchandise. Extremely disappointed with their service. They don’t care about their customers. They care about their money and it's sad how people are okay with that.
Reviewed March 31, 2017
JustFab is okay but it's not for me. I tried to order from them a few times and it's really hard because I'm petite. It's hard to tell when I get the clothes if it's going to fit me or not . Majority of the clothes that I got didn't really fit me right. I also found it hard to go shopping there every once in a while. It's another time issue for me so I didn't continue.
Hello Portia,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Samar
Reviewed March 30, 2017
I was a JustFab member for three months. I wear flats and I liked some of the boots. However, there wasn't enough variety of boots and flats for me, so I then quit using them. When I was a member, I like the prices, and I also thought it would be fun to be able to get bunches of shoes and stuff. I made several purchases from them and the last one was a pair of flats. It was like a sneaker-bottom, suede-top, loafer-type. The quality of my purchases was not the greatest, though. I bought a pair of red suede shoes and the first time I wore them, the suede wore off the toe. In addition, when I was cancelling, the person I spoke to would not take "no" for an answer. If someone decides to cancel the membership, they need to accept it and let the person cancel. All in all, for someone who wants to purchase a lot of shoes and who can wear heels and such and doesn't have a lot of money, going with JustFab would be a good value for them.
Hello Susan,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Samar
Reviewed March 29, 2017
JustFab had a promotion going on so I made a purchase for boots. That was a couple of months ago and the boots are nice and good. However, there wasn’t really many to choose from since a lot of them were sold out.
Hello Kelly,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member service representatives are available 24/7 at 1-866-337-0906.
Best,
Samar
Reviewed March 28, 2017
It was easy to find the item that I liked on their website. I bought some cute boots and took advantage of the promo wherein if you buy the first one, it was $10 for anyone. And I like the quality a lot.
Hello Jessica,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services.
XO,
Samar
Reviewed March 27, 2017
I used to do Shoedazzle a long time ago and I refused to pay a lot of money for shoes that are going so out of style in six months. I've spent some money on shoes and the heel would get messed up or the top would fall off and I have to take them to shoe repair and they were never as good as before. I just end up giving them to Goodwill or throw them away. It's not worth it. I went with JustFab and when I was already a member for six months and they're withdrawing money out of my account, I said, "Oh, I could probably see what I can get for this." and I loved it because I can buy shoes that are $40 that are super trendy and I can still wear them after three or four times. Now, I have been a member of JustFab for a year-and-a-half.
I like the part where if you don't like something that much, you skip it. Honestly, when I skip, it's because I really don't need anything that month because I always find something I like that I will wear. I now have a reminder on my phone every third of the month because I have until the fifth to skip. If I see something and then great, if not, just skip the month and get the next one. Also in the beginning, I did their offer where you get two pairs of shoes for $9.99. I also had six pairs for free. Now I'm just using their credit because I have one more left. I'm good with the quality of my shoes. I'm realistic, I am not expecting them to last for six years. They're $40 shoes. If I get my season out of it, I'm happy.
Hello Beth,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! Have a great day!
XO,
Samar
Reviewed March 26, 2017
Love love love my items that I purchased. Will order again. I always love ordering from JustFab. The clothes are of such good quality. I love the shoe selection as well. They always have nice styles and prices that you can afford. I tell my friends to check the items out all the time.
Hello Shenda,
Wow, this is awesome! It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
XO,
Samar
Reviewed March 26, 2017
JustFab has this two for $40 special when I first started a few years ago. I had a wedding and there was a pair on there that I thought would be perfect for what I needed to wear for the occasion and they did. Finding the items in JustFab is easy. I don't do online shopping and I generally like to shop more in-store unless for convenience or if I have something I know or have something specific I might be able to find there. I like that I can use the points that I have. I don't shop often but it is nice to be able to go to their site and have those points there that have accumulated. When I do that, I can save money when I shop for a few things. For quality, I can generally get at least a two-year continuous frequent wear on all of my shoes. However, I prefer to get more notice in terms of time. The email that I get on the first of the month sometimes goes to my spam box so I don't get it.
Hello Kate,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.
Best,
Samar
Reviewed March 25, 2017
Finding an item is very easy and I do like the quality of the items that I have purchased. However, I don’t like the VIP situation because I just got billed and I wasn't aware that happened. It automatically came out of my account. It seems a little shady that they do that and they’re not upfront about that from the beginning. When I called, the guy told me that I have to remember before the 5th of each month as I only have five days to skip a month. And I thought that's problematic.
Hello Donna,
Thank you! We sincerely appreciate it and we’re always happy to hear that our members are happy. When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Reviewed March 25, 2017
A friend referred me to JustFab and I liked the boots that they had up there. It's pretty easy to find what I'm looking for. I signed up in October or November and I used a special promotion where I got a pair of boots for $10. Last month, I bought another pair of boots they had and they're pretty good. I also recommended JustFab to a couple of people.
Hello Lechelle,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed March 24, 2017
My experience with JustFab has been okay. I liked what I saw online and the quality of the selections was all right.
Hello Cinthy,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Samar
Reviewed March 24, 2017
I found JustFab when I was shopping around on the internet. I have my account for a year now and I stuck with them since I liked the shoes that I've gotten. I set up a one-time account with my husband to get more rewards, but it was confusing to keep track of two accounts so we canceled his account. I still have my account and I usually buy about every other month when I see good stuff that I like.
For the most part, JustFab has a pretty good selection, although they need to have more things in wide calf available. I like ordering and my orders get here fast. I also like the rewards. I bought my first pair of shoes for $10. It was my favorite purchase but the pair only lasted about five months and the soles eventually came out, even if I didn't wear them everyday as I have lots of shoes that I switch out. Then the fuzzies went on sale for $20 each and I bought five pairs. However, even though they’re so cute, a pair wouldn't last longer than a month. The soles would fall out. But the other boots I've bought have worked really good and lasted long. I'm still wearing the Mayra boots that I bought last month. I love the boots, and that's really what I shop for. I recommend JustFab a lot.
Hello Kendra,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. We always welcome the opportunity to improve our products and services. If you ever need anything, our member service representatives are available 24/7 at 1-866-337-0906.
XO,
Samar
Reviewed March 23, 2017
I recommend JustFab and I always tell my friends about it. I love shoes and they are my go-to place when I'm looking for shoes. I've also taken advantage of their discounts. I liked their wedges the most because I don't like wearing heels, since I have a two-year-old and it's easier for me to run around with the wedges rather than heels.
Hello Maritza,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed March 23, 2017
I liked the styles that JustFab had so I tried to go for it. I bought a pair of boots and shoes and I like them. I was excited when they had my size. I'm a size 5 and a half and it was nice that I can get my size of shoe. All in all, my experience with them has been awesome.
Hello Mary,
Wow, It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
XO,
Samar
Reviewed March 22, 2017
I like the products at JustFab. It's easy to go online and order. Plus, the selections they've given me were perfect.
Hello Andrea,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
XO,
Samar
Reviewed March 22, 2017
JustFab got some nice decent shoes and I liked the style. I got a pair of black boots and I love them. I'm short and I got big calf muscles so I liked the wide part of the shoes for the calf muscles. Also, it's awesome to get a discount as a member. They sent me $30 to spend, which was great, and I also got the deal for the first pair of shoes for $10. Their deals are the best and a lot cheaper than others. However, I took off my VIP membership because I didn't want them to take money out of my account every month. It's too much if I'm not shopping. But I'll hop on there if I get some summer stuff.
Hello Mike,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Samar
Reviewed March 21, 2017
Love JustFab... Never had any problems with the services. The items were accurate most of the time and if not, returning them was not a problem... Customer service very helpful and courtesy... quick to resolve any problem... polite and professional... Would recommended to anyone who love awesome footwear shopping... hassle free and in the comfort of their own home or wherever!!!
Hello Wanda,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services! If you ever need any assistance in the future, please do not hesitate to reach out to our member service team available 24/7.
Samar
Reviewed March 21, 2017
I have been a member of JustFab for two months now and I like the style of shoes that they have. I also love the boutique and I pick the style they choose to recommend. The ordering process was easy and my shoes were here within the week.
Hello Brianna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Samar
Reviewed March 21, 2017
I was looking at some of the designers that JustFab had for different boots. I ended up buying a pair of suede low-heels and I love its quality. I also like the prices and that it wasn't hard to find the item that I want in their website. Actually, there were two that were the same and I didn't know. But it was all right. I love JustFab.
Hello Gina,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
XO,
Samar
Reviewed March 20, 2017
Nothing is clearly outlined when you make your first VIP membership purchase. Apparently you have to "try all of the features" before canceling your membership EVEN THOUGH the website advertises that you can cancel any time. Otherwise, your first order is CANCELED and you must re-order at full price. I have never dealt this kind of scam before. Verbiage from a rep: "Please note that in order for you to be able to have the special pricing and subject to promotion and discount it is contingent on you agreeing to becoming a JustFab VIP Member and since you do not want to be part of the VIP membership thus this will cancel your first order." I then contacted another rep who said: "As what I have mentioned, as long as you tried all the feature of this program and decide that the program is no longer working for you. Let us know."
This company is a scam. The purpose of this membership is so that you sign up and FORGET to "skip" your membership month so that you're charged $40 every time you forget about it. Then, you can only use that $40 toward a non-sale item on the site. Which are expensive items. Totally unbelievable. This is absurd and was NEVER stated when I first signed up. I will never order from this site again, and I will tell everyone possible to stay clear. Google search for JustFab reviews and see for yourself.
Hello Katrina,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Reviewed March 20, 2017
Website is easy to go through, picture are accurate, prices are really good too. The quality versus price is good. Fun and Easy to order, Great service, fast delivery with no issues. Overall a great JustFab experience. :) I would and already recommend JustFab to my friends and family!!!
Hello Sabrina,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We sincerely appreciate it and we’re always happy to hear that our members are happy services and products.
XO,
Samar
Reviewed March 20, 2017
I live in North Idaho, and it's winter nine months out of the year. I love boots, and I can't seem to have too many of them, so I love a good deal. I saw JustFab on Facebook, so I went to their website and got through the process. I got my first pair for $14, and I was hooked. Then I had a horrible situation where I made an order, but didn't look at the shipping address. So, I had two orders go to the wrong address. But JustFab called me, and they were awesome. They fixed it and they didn't charge me more. I thought I wouldn't get the order or I'd have to repay. But they said "No, we'll just change it and reship it to you." And I was like, "What? I love you guys."
It's also the coolest thing that JustFab gives the option of skipping a month but I'm still a VIP member. I've gone through other companies where, if I don't use it within a 30-day period, my money is gone. So, it's cool that I can save money if I don't shop. If I can't afford it, I can skip it and I don't shop. So, I don't have to worry about it. I can just go in and shop when I have time. That's a good feature and it's part of the reason I keep it.
I also got a cute pair of blazers for work. And they also have jewelry. They have everything that I need and it's nice because I don't have to go anywhere. I tell everybody at work about JustFab, and I get compliments on my boots all the time. I tell them, "Go to JustFab and sign up. If you want to skip it, they save your money." I also share the link on Facebook all the time because I'm an avid fan. I don't think I will ever live without JustFab.
Hello Kala,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
XO,
Samar
Reviewed March 20, 2017
JustFab charges a crazy restocking fee. When you consider the trouble you go through to send an item back and the restocking fee that they charge, it's actually easier to just throw your order in the garbage. It's a bit of a nightmare if something doesn't fit or has to go back. And so I don't shop with them that often. I ordered a couple of pants a couple of months ago. They're the fall leather pants that look like leather leggings. They fit well, especially for me 'cause I'm very hippy and short, and they were comfortable. I didn't regret the purchase at all.
Hello Monique,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
Reviewed March 19, 2017
I would love to be able to buy monthly but my budget and my closet are tight so I only treat myself every once in a while with shoes and when I do I do with JUSTFAB. Love the variety and great quality. They are always true to the size and color, not to mention the great prices! I also buy as presents for friends and family. Love it!
Hello Gaby,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
XO,
Samar
Reviewed March 19, 2017
I have a lot of friends that have ordered from JustFab and they loved their experience there so I decided to go for it too. It was pretty easy to purchase from them. I got my account for that fairly quick. I found some shoes that I liked and they shipped it super fast. I loved the quality of my shoes. They were super comfortable and greatly made. I loved them and still have them. However, I'm not a member any more. I didn't realize that it was a recurring monthly charge and you could put your account on hold if you don't pay. I should have read the membership stuff before. I decided to cancel for now but I want to renew my membership again.
Hello Kimberly,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
Best,
Samar
Reviewed March 19, 2017
For at least four years, I've been a JustFab member and have liked their rewards and points. I’ve also gotten a few free things from them. Their items are not super high-end but they last. If I wear something a lot then it lasts me a year or so. But their purses fall apart the fastest for me as they start to get cracks after a couple of months. But, I’ve had people admire their pretty purses that's why I recommended them to people.
Hello Christina,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
Best,
Samar
Reviewed March 18, 2017
JustFab's prices were so reasonable and their merchandise is good quality for the price. I have recommended them and I look forward to getting the shipment.
Hello Melanie,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
XO,
Samar
Reviewed March 18, 2017
I've been a JustFab member for six months now and I've used their buy one get one 50% off discount. I like the pair of jeans that I bought from them last month. I'm really impressed with JustFab and I like the selection of stuff they have. In fact, I've recommended them several times.
Hello Nikki,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
XO,
Samar
Reviewed March 17, 2017
Overall I'm pretty happy but I don't like that you can't use your credit towards promotions. I'm spending the money so it shouldn't matter if it's a credit. I have a couple pairs I've only worn twice because they hurt my feet really bad, I'm taking them to donate, but otherwise I wear mine right out.
Hello Melissa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Samar
Reviewed March 17, 2017
I found JustFab on Facebook. I went to a page and saw that they have a lot of cute shoes. So, I started membership last month. I like to order on JustFab because they have a lot of nice things. The selections suggested by my style expert were good. Also, most of the time they got the few things I like. Recently I ordered some shoes and they were good.
Hello Sahyra,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
Samar
Reviewed March 17, 2017
I have bought at least 5 pairs of shoes with JustFab in the last year and I can say I have never been happier with a purchase. From gladiator sandals to booties, I have loved each pair because of the quality, the styles they have, the comfort, and the cost. All of my shoes have been true to size, and I have gotten SO many compliments from them. I would highly recommend JustFab to everyone. I will never buy shoes anywhere else.
Hello Ayanna,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Samar
Reviewed March 17, 2017
I liked the style of clothes and shoes at JustFab. I've been a member for two years and you get a better price. I purchased shirts, dresses, and boots and I’ve been happy with everything. I haven’t had anything get a hole in it or fade, so it's good. One thing that’s a little frustrating is you can’t opt out before the first of the month for the following month. You have to wait until the five-day window after the 1st. You have until the 5th but you shouldn’t have to start on the 1st to do it. Other than that, JustFab has very good customer service. The process is easy and the clothes are wearable.
Hello Sherri,
It’s great to read your feedback about Fabletics, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We always strive to provide stylish, affordable items for members like you!
XO,
Samar
Reviewed March 16, 2017
If I could give a 0, I would. The reps are slow and don't seem to listen b/c they are too busy following a script or whatever they are supposed to ask... I'm not sure. My problem is still unresolved. I feel like it's a simple thing that shouldn't take much effort.
Hello Carin,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with our member service team. We value you as a member and want to make things right! A member of member service will email you within 48 hours.
Samar
Reviewed March 16, 2017
I really enjoy the products offered on JustFab. They're very versatile, stylish and affordable. The sales are awesome and the VIP membership is worth having. I have only used JustFab for two months but have already placed multiple orders. Love it!
Hello Aislyn,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you!
Samar
Reviewed March 16, 2017
I LOVE these jeans! Comfortable, easy care and stylish. I get many compliments on these. And they look great with the boots... with all the boots I've bought here! And I adore all the boots I've bought here. I'll buy again and again!
Hello Liz,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!
Samar
Reviewed March 16, 2017
I returned the shoes several weeks ago because they did not fit my foot comfortably. I asked for a refund but have not received it, to-date. I tried emailing and chatting with customer service because calling is not convenient at this time. No one ever connected with my chat, so needless to say I'm not very happy with this experience thus far.
Hello Angie,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Samar
Reviewed March 16, 2017
My only complaint is that if you forget to skip a month and the money gets taken out of your bank account, that you can't use that money on any sales. Other than that I have been pleased with the products that I have ordered. No matter how the money made it on my account, I just wish I could spend it on sale items.
Hello Danielle,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Samar
Reviewed March 16, 2017
I can find everything from shoes, clothes, purse and accessories. I have no problem with receiving or returning thing... Very seldom that I return anything. I love everything that I picked off the website. Thank you for sooo many selections one girl can choose from???
Hello Jennifer,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Samar
Reviewed March 16, 2017
JustFab is a unique approach to discovering style. I have a lot of fun browsing through and clicking the heart icon next to items and I'm interested in purchasing. I'm anxious for future updates towards both website and mobile app.
Hello Tatiana,
It’s great to read your feedback about FabKids’, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We always strive to provide stylish, affordable items for members like you!
Samar
Reviewed March 16, 2017
Every experience I have had with JustFab has been great! I love the idea of spending money and getting rewarded for my business with JustFab. The last thing I got was actually a FREE pair of shoes for having enough points and being a VIP member. AWESOME! Not to mention, my shipments are always on time and the emails are consistent and informative and not junk like most other retail stores.
Hello Lauren,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Samar
Reviewed March 16, 2017
My shopping experience was fine. The boot were adorable and a great deal, for the first day I wore them. After I'd worn them for just a few hours the toes were already seriously scuffed. To the point they look awful. I'm really sad.
Hello Karli,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.
Samar
Reviewed March 16, 2017
So I have store credit and I can't use it when the item is on sale when it's inconvenient because you guys always have sales going on. Store credit should used whenever right??? I randomly get charge when I skip a month which is very annoying so fix it.
Hello Corrina,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Samar
Reviewed March 16, 2017
I am very pleased with JustFab! Great shoes and clothing at affordable prices! My husband does not mind me ordering from this company. ❤️ Most of the shoes are comfortable and look expensive. Never a problem with delivery either! I'm so glad I found out about JustFab!
Hello Rhonda,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Samar
Reviewed March 16, 2017
I will definitely order from JUSTFAB again. They were quick and when I had to exchange something it was easy and quick as well. It was easy to find out how to return it and they didn't make a fuss overnight paying extra money or anything like that and returned it quickly. Very satisfied and would definitely recommend it to a friend!!!
Hello Brittany,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
Samar
Reviewed March 16, 2017
Workers need to pay attention. I ordered some wide calf size 10 boots. When I received them they were regular size 10. Sent them back to exchange for the right item. It took a while for me to get the new item and they still sent out the wrong size again... NOW I JUST WANT A REFUND!
Hello Chantele,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member service will email you within 48 hours.
Samar
Reviewed March 16, 2017
From start to finish my experience with JustFab has surpassed my expectation. Huge, huge selection, in my size and shipped in less than 24hrs from my purchase. I will continue to be a customer and will recommend JustFab to friends and family... Thank you, please continue with your excellent products and customer service.
Hello JoAnn,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Samar
Reviewed March 16, 2017
Your app and website are extremely slow and confusing and it like to jump back 2 pages instead of one and at times much longer to search for shoes than any other site. And the must skip in a 5 day window is **. My Green Chef account lets me skip a few times in advance and will send a reminder when it's ready to charge my card again. Work on it!!! Or I'm out and I'm won't tell anymore people where I got my cute boots from.
Hello Holly,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Samar
Reviewed March 16, 2017
I've been a JustFab member for about four years and it's been awesome. I am a VIP member and I choose the perks on the site. I have my own special boutique, and the stuff that I won't ever get gets picked away. Overall, I'm still 100% happy with my purchases. I also have Fabkids for my girls.
Hello Ebony,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Samar
Reviewed March 16, 2017
I've been a member of JustFab for a couple of months now. When I started, I got shoes for $10. I like the items I got from them, a lot. My black boots are my favorite. They look like they got diamonds all over. A lot of women like my shoes and their styles. They want to know where I get them and I tell them. I try to introduce everybody to JustFab.
Hello Sharon,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Samar
Reviewed March 15, 2017
JustFab has some nice stuff. It was very easy finding items I was looking for and I love my selection. As a member, I am able to get the VIP discounts and skip the month if it's not in my budget. I also got the $10 they sent me. I love the shoes I purchased and got so many compliments on them. They're nice and comfortable, and I can stand up in them for a long period of time. Now, I don't have to worry about my feet hurting.
Hello Cat.
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
XO,
Samar
Reviewed March 15, 2017
JustFab has been great. The first time I bought something from them was a few years ago. I skip almost every month but that's just because it's not really in my budget. I also have a lot of credits that I don't wanna lose. Over the years, I've purchased great quality products from them. I just ordered some booties and they're super cute and comfortable.
Hello Alyssa,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Samar
Reviewed March 14, 2017
I like JustFab's collection and I've been a member for less than a year now. It's been great and it's not too difficult to find what I want from their website. I also like the discounts they give. I took advantage of the $20 to spend promo and the winter currents at 25% off. And recently, I bought knee-length boots, white shoes, and sandals from them. I like the sandals the most. However, the quality of the products is not very good and they should improve on it. They have to make something which is more comfortable than just the design. Also, sometimes their inventories are really less. I have had that trouble where I really liked something and it was not in the inventory and I was not able to get the same price on sale because of that.
Hello Vartika,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.
Samar
Reviewed March 14, 2017
I liked the shoes at JustFab and they had a good deal. I've purchased three pairs of shoes from there and they're holding up really good.
Hello Sara,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Samar
Reviewed March 13, 2017
JustFab had cute shoes. I've been a member for a couple of months now and it's been good. I get nice little doll shoes. My style expert was right on it with my style. I have flat and wide feet and the pair of shoes I had were really narrow so I really couldn't wear them. But the ones that I purchased from JustFab were open-toed shoes, and the one that I can lace up to my ankles. So, it somewhat gives me more space as far as width on the shoes. And I can own heels that are more comfortable to me. I made my last purchase in February. I bought some brown heels which is my favorite. Moreover, JustFab have really good customer service and my shoes got here on a really decent time, even before it was expected. They also have awesome deals on shoes. I will definitely recommend them to a friend. I'm a very satisfied customer.
Hello Stephanie,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
Samar
Reviewed March 13, 2017
I was looking for a particular kind of shoe and I found it on JustFab. It was a little cheaper than other places. However, I have a problem with the pair of booties that I purchased. It was not a good quality bootie because it was not sewn well and the zipper doesn't work. The zipper stays half-way up on one shoe and it keeps getting stuck on the leather itself. Also, I missed my day to return it so I can no longer do that. But overall, I would still recommend it to other people because we won't get perfect goods all the time.
Hello Kaydean,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.
Samar
Reviewed March 12, 2017
JustFab has a lot of shoes that I like and I got shoes that I really enjoy. I order mostly online and other sites can be difficult to maneuver through but I liked JustFab's site since it's easy to maneuver plus, the checkout was easy. I cancelled my subscription with JustFab because I recently lost my job but once I get employed, I plan to return.
Hello Cornelia,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. We strive for 100% satisfaction, so a member of member service will reach out to you within 48 hours to help resolve any concerns you have.
Samar
Reviewed March 12, 2017
JustFab has a selection of shoes, and I was looking for boots and they have really cute boots on their website. So, I gave them a try. I've been a member for a little over a year now. On the very first time, I did the buy one get one offer, which was awesome. I haven’t had to send anything back. I’m a college student, so I can’t always afford them, and I called JustFab a few times because I wasn’t sure about skipping monthly payments, and they got it resolved. I have recommended them to my friends.
Hello Brielle,
It’s great to read your feedback about FabKids’, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We always strive to provide stylish, affordable items for members like you!
Samar
Reviewed March 11, 2017
I never got my 2 pairs of shoes after waiting about 2 weeks. Received refund. Customer service contacted me for same promo and rush ship but they haven't responded to my reply still. Thanks!! I did not expect you to actually reply either way. I'll have to try Shoedazzle...
Hello Sinn,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.
Samar
Reviewed March 11, 2017
Finding items isn't hard at all and I love their discounts and deals. I purchased some booties a month ago because I had ordered some boots and they were too small, so I sent the boots back and got booties instead. The items have been good, though I wish that they didn't run out so fast. I have enjoyed my experience with JustFab.
Hello O'Sha,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Samar
Reviewed March 11, 2017
I saw some heels and JustFab had those nice deals so I became a member and took advantage of their special deal to buy the first pair of shoes for $15. I like the selections I received from my style expert. My black heels are great and I like them. Plus, JustFab has a shoe boutique which is my favorite.
Hello Jada,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Samar
Reviewed March 10, 2017
JustFab is a great business. They deliver what they promised and prices are really reasonable! Any errors that I have received have been taken care of with great customer service! I have bought a nice backpack and several shoes! I haven't been disappointed yet!
Hello Hannah,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Samar
Reviewed March 10, 2017
My sister told me that JustFab had a cheap sale. My style expert gave me nice selections and the items I got were nice. However, I'm not a member with them anymore, although I still get some shoes off there. I canceled my membership because it ended up being more than I thought. They charged your card automatically, and that's what I'd tell my friend.
Hello Sontea,
We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Samar
Reviewed March 10, 2017
I have ordered several shoes from your website and have been satisfied overall. One thing that does bother me is that you cannot use your credit and coupons together. I had forgotten to skip the month a few months ago and around Christmas you guys were having a great sale but I couldn't redeem my store credit and get the discounted shoe prices. I don't think this is fair. At a regular store you can pay with store credit even if the merchandise is on sale. If I hadn't had the credit I would have used my credit card but instead I decided not to buy anything.
Hello Fiona,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Samar
Reviewed March 10, 2017
I love JustFab. I have been very satisfied with my purchases from shoes to clothing and everywhere in between. You can't beat the prices. The quality is superior for the price. Thank you JUSTFAB FOR MAKING SHOPPING A REALLY EASY AND PLEASURABLE EXPERIENCE. Love that I can skip each month and then go back at my leisure. Keep up the good work.
Hello Susan,
Wow, thank you for the great feedback and shout out! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Samar
Reviewed March 9, 2017
I had been a member for over a year, the last 6 months is when things went downhill. One order arrived damaged, they stood by it... I would skip the month, but be charged anyway. Multiple times this happened. Every time I would call for help, their animated assistant spoke better English than the reps you'd get on the phone! My final straw was my most recent order, I had a birthday $10. Instead of that going towards my shipping as my card was already debited for the member credit for the month they took it off the cost and double charged my account - unauthorized! So I called them again and as I'm waiting I check my account again, They had debited another dollar. Just one dollar, then refunded it and again a few minutes later charged it yet again.
Once they had my information it was like they felt free to just take as they wanted. I believe the term is embezzlement and by the time they were done you couldn't tell what was coming or going. It was such a mess. I still don't know if it was actually refunded as I filed a claim with my bank. The order "placed" as soon as I placed the order and realized what happened. I cancelled it. The next day I get a notification it was being shipped, I called again with still no luck they wouldn't refund. I'm done, I have cancelled my account and will tell as many people I can about my experience with them.
Hello Stephanie,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Samar
Reviewed March 9, 2017
The shoes I have ordered from here the Buckle broke on both sides of each shoe. Then I've also changed my account to a guest account 2 times and I continue to get charged every month. I would really like it if JustFab would leave me alone and quit charging me. Most of the time justfab has good product. I'm very sick of being charged when I'm not buying anything.
Hello Teawna,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Samar
Reviewed March 9, 2017
I feel like JustFab is more trouble than it worth. I have had one issue after another and the shoes are not made well enough to deal with it. They are cheaply made and twice didn't even look like the picture! The customer service reps are always nice so that area is good but the last time I called to check on the status of an exchange that was supposed to already have been there I had to insist on her checking into it further since she was claiming that the shoes I had sent back hasn't been scanned into the system a week later!!! Come to find out they had sent me a "cancelled shipping label" to put on the box to ship back! Say what??? So you're telling me that you won't send my shoes that were supposed to be 2 days shipping for the inconvenience because YOU sent ME the wrong label??? Naw...not worth it for AT ALL!!!
Hello Stefanie,
Please accept our sincere apologies regarding your recent experience with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Samar
Reviewed March 9, 2017
I love every purchase I've received from JustFab. The shoes are always great quality, comfortable and so beautiful!! I don't usually do a lot of online shopping, so I'm really glad I gave this a chance. I also must add that I feel like a truly valued customer here... and that just adds to the experience that much more!
Hello Ashleigh,
Wow, thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with our products and services that we provide to our members. Your satisfaction is always our top most priority.
Samar
Reviewed March 9, 2017
I had a great experience with JustFab. I love their shoes and their customer service is fast and good. I ordered my shoes but they were too small so I sent them back and got another pair. They were delivered very fast. I will be ordering again in the future.
Hello Kimyetta,
Thank you so much for your great feedback! We are sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a fabulous day!
Samar
Reviewed March 9, 2017
I looked everywhere for boots until I settled with JustFab. I ordered wide calf boots, 2 pairs, just in time for Christmas. They were beautiful until I realized the strings were frayed, the zipper was busted, and they were NOT wide calf. I wasn't impressed and I deleted my account.
Hello Casara,
We truly apologize about your experience you have encountered with your purchase! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
Samar
Reviewed March 9, 2017
The boots I ordered were very affordable. Very cute, just as shown online. I get compliments every time I wear them. They fit great. The arrival date was a little longer than expected but overall, I'm very happy. I recommend them to anyone interested.
Hello Michelle,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! We always strive to provide stylish, affordable items for Fabshionistas like you!
Samar
Reviewed March 9, 2017
I really like the clothes overall. Most of the issues I have had were from ordering clothes online (different fit than expected, not the fabric or texture hoped for). Other than that, it has been a great experience. Some clothes are a hit and others a miss.
Hello Katie,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Samar
Reviewed March 9, 2017
I've been a member for 5 months and JustFab is great. I like their products and it's very easy to find the item that I was looking for. My style expert knows exactly what I like. My last purchase was last month when I bought a pair of boots and a purse. All the items I purchased are still holding good so, the quality is great. I've also gotten a pair of boots for $10 when they had a special going on. As a member, I like that I can open up and shop anytime I want, let the reward points build up and then, shop out. Also, everybody is considerate, the sales people are very helpful and the prices are great. It's a pleasure shopping with JustFab.
Hello Glenda,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Samar
Reviewed March 9, 2017
I bought some boots at my first order and I liked them. However, I didn't know that being a VIP member meant that they were going to take money out of my account every month. I thought it was a one-time payment thing about buying a boot for $10. That was something really unexpected for me and it made my account be overdrawn. But it was my bad as I didn't take time out to read the membership rules all the way through. So I ended up canceling the VIP membership because I am about to have surgery and I can't afford it right now. However, I had a day care parent who had the same thing done to her and people shouldn't have to go through that experience. I feel that the money should not be taken out of the account just to be a member. They should give the members the option to come back and order again on their own accord. And that's something that a valued customer would appreciate.
Hello Tamara,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Samar
Reviewed March 8, 2017
I learned about JustFab through a commercial. I bought shoes from them last time and it was good. I like it. They also have fast shipment.
Hello Elena,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Samar
Reviewed March 7, 2017
I got an email from JustFab three times and they said that I had a $20 credit with them. So, I used it and had to come out approximately $3. It was pretty easy to find the items that I like in their website. JustFab also took the time to see and go around you and give different options. The prices and quality are good. I’m still wearing the boots that I bought from them last December. However, the monthly payment of $39.95 was heavy. For one that doesn’t buy every often from them, I don’t think they should be charging people every month. I canceled the membership because I don’t have the funds.
Hello Shaylin,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Samar
Reviewed March 7, 2017
I've been a member with JustFab for two months. The first time I shopped there, I was looking for a black shoe but I couldn't find one initially. Then I logged in again and saw a nice, black shoe, and I saw the moccasins that I liked. Then I realized that they had a special offer of two items for $49 and I thought, "Why don't I just get four? It's less than $100."
The selection that my style expert gave me were very nice. If I was in Virginia, it would have been perfect for me. But the only thing is, I don't wear a lot of boots because I'm in Southern Florida, and it's very warm here and we hardly have winter. So, I would like to have a collection of sandals, especially with the thick heel that I prefer. I'm quite tall and I don't really like the stiletto so much. I bought a rain shoe with a broad heel, and I love it. I really like the quality of the shoes. I've had one on ever since I bought it, and I really want two of this. I'm very pleased with JustFab. I would definitely recommend them to a friend and continue buying from them.
Hello Laverne,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Samar
Reviewed March 6, 2017
The shoes from JustFab were extra cheap and their quality was good.
Hello Amanda,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!
Samar
Reviewed March 5, 2017
I likes the merchandise I saw on JustFab and the price was great. When I first signed up, I was able to get two items for the price of one. Their merchandise is excellent. I just get excited when a JustFab box comes to my front door. The clothes fit well and I like it. I've been very satisfied with my boots and that's the best part for me. I've purchased several pair of boots. I enjoyed the ordering process, receiving and even if I have to return something. All of them is made very easy and it's very accessible. I would recommend JustFab and I have.
Hello Roxanne,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Samara
Reviewed March 5, 2017
I've been a JustFab member since November of last year. I like their special offers and the fact that I get to skip a month if I don't want to purchase anything and they do not charge me. The selections by their style expert don't appeal to me, but at the same time I always seem to find something that catches my eye. The quality of the products is good and they last long.
Hello Marquisha,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
Samar
Reviewed March 4, 2017
I've been a JustFab.com member for more than six months and I like that I have access to the stuff on the site and I get discounted prices. I live far away from the city so shopping online is easier for me. I recently purchased a dress and a handbag and I feel good about them. However, sometimes finding an item can be difficult because of the way I have to scroll through everything. It would be easier if they had more options to narrow down categories or search easier. For instance, I was looking for a pair of bock heels and I had to search for that, and I kept getting tons of other stuff and I had to sort through everything. Also, if I wanted to take a month off where I don't pay the membership fee, the "Skip this Month" tab is hard to locate. It's difficult to find on the app when I'm on the phone. So, often after a while I just give up. I found it but it took me a while.
Hello Amy,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
Samar
Reviewed March 3, 2017
I saw some really cute shoes on JustFab and I've been a member for about a year now. My favorites so far are the black pair and brown pair of boots. I like their shoes and their boots but a lot of their clothes to me is overpriced and I think the price should be cut down a little. Also, I ordered a dress and it was way too big so the sizing isn't true to size. But other than that, the quality of the shoes is pretty good.
Hello Darlene,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to make sure we provide best quality products and services!
Samar
Reviewed March 3, 2017
I heard about JustFab from a friend and I liked their prices. It is easy to find items and the selections are good. I've also been able to take advantage of the buy one, get one half price for the boots that I got in December. It was a good experience with JustFab.
Hello Diane,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
Samar
Reviewed March 2, 2017
My friend told me to look for a shoe on JustFab. I then saw that their shoes were nice. Using their website is not hard and I was able to take their "first shoe, get another" special offer. I like the selections given by the style expert. The shoes I got were of really good quality and I love them. It was easy and fun with JustFab.
Hello Rae,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
Samar
Reviewed March 1, 2017
The styles given by their expert are also good. I made my most recent purchase last month and I also bought shoes two months ago. And my favorite has to be a pair of boots that I bought in the summer time. The overall quality of the items that I bought is pretty good and it's been a great experience with JustFab.
Hello Sam,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We always strive to provide stylish, affordable items for Fabshionistas like you!
Samar
Reviewed March 1, 2017
When JustFab had a sale going, I looked on their website and found a bunch of good shoes. Finding ones that I like was easy. I've been a member for about two months now and when I signed up I got two shoes for $39 and they're still kicking. I wear my boots very often and I live in Colorado where it snows a lot so the shoes are doing pretty good. The shoes that were regularly suggested to me were all nice. Also, I like that they have a good pricing and I hope they don't increase them.
Hello Adelle,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! We’re glad you’re enjoying your purchase!
Samar
Reviewed Feb. 28, 2017
It's very easy to find what I'm looking for at JustFab and I like their style, clothes, prices and that I get discounts from them. In fact, VIPs get 40% off during holiday clearances and if we get enough points, we can use those for additional discounts. Sometimes their selections were nice, depending on what they release each month. My last purchase from them was about three weeks ago - a red maxi dress with short sleeves and slits on the side, and its material fits the body shape once it's put on. For the price, the items I got are of good quality. I love it.
Hello Sheena,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Samar
Reviewed Feb. 28, 2017
I really love JustFab. I've been a member for 3 years, and their quality is really good for the pricing. I have all daughters so I also referred JustFab to them. Just like me, they’re taking advantage of the offers as well.
Hello Kelly,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Samar
Reviewed Feb. 27, 2017
I did the VIP membership when I signed up for JustFab and my first pair of boots only cost me $15 and then my second pair I paid $40. The boots have great style and they were affordable. JustFab have a huge selection, so it took me a minute to really go through them all and as soon as I saw the pairs that I ended up buying I knew that those were it. There wasn't enough options to really get my taste down, but the selections my style expert gave me has been helpful and so far the quality of their products has been good.
Hello Lorena,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Samar
Reviewed Feb. 26, 2017
I couldn't find my bra size at a local store so I went online and saw bras at JustFab. And so, we decided to try them out. The delivery was fast and the quality of the product was good.
Hello Lacey,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Samar
Reviewed Feb. 26, 2017
My sister got me started on JustFab and I've been with them for three months. Being a member, I like the choices. I ordered once from them and it was for three pairs of boots. At that time, they were having a boot sale and that got my interest. It was easy finding the item I was looking for but there was so much to pick from that it was hard to try to figure out what not to get. I especially like my tall boots that have the lace up the back and have fur down the side. Overall, JustFab has a nice selection for a decent price.
Hello Valerie,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Samar
Reviewed Feb. 25, 2017
JustFab has cheap prices with very good quality items and they have great deals every month. I've been a member for three months now and it was very easy to find an item there. My last purchase was a blazer.
Hello Tammy,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!
Samar
Reviewed Feb. 24, 2017
I have been with JustFab for over a year now with two accounts (because my first account wouldn't work) and then it worked! So now I am stuck with two. I have been trying for a month to cancel these as they addressed to my work emails and I no longer work there. Bought a pair of sandals because I was forced to because the company had already taken my money (I wasn't aware of the setup when I joined up), however, they were lovely, so I purchased a pair of boots which didn't fit and are still in a box. Can someone please just get in touch and cancel my accounts? I am sick of having to remember to 'skip the month' to protect my own money. Thanks.
Hello Zoe,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.
Samar
Reviewed Feb. 24, 2017
Hello, I am still waiting for the refund of my last order. Jai phone to your advisor who tells me that the delay will be 5 days it has 15 days now. In fact you twice billed my last order and the second time without the discount. More you have sent a code on my father's phone yesterday (I do not know why) to validate the last purchase with the total price without discount. What is happening??? What is the problem?? Do something very quickly. I lose my patience!!!
Hello Sarah,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
Samar
Reviewed Feb. 24, 2017
I've been with JustFab for four months now and I like finding good deals on fashionable clothing. I took advantage of their special offers mostly when the shoes were $10 and $15 all-around Christmas time and Cyber Monday. I bought a couple of dresses last January and I've been very satisfied with the quality. They've been very comfortable, stylish and versatile items. I also bought a bright red dress for Christmas and I was very happy with it and got a lot of compliments on it, too. Overall, my experience with JustFab has been fast, easy and affordable.
Hello Lucy,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
Samar
Reviewed Feb. 23, 2017
My friend was with JustFab and I thought it was a cool idea so I bought from them. I've been with them for a few months now and their items' quality is good. Their samples are pretty cool too although a little small. I was also able to avail of their special offer on the mascaras. The selections of their style expert are good and they meet my requirements. I don't usually go to JustFab's website and I never purchased anything off the list, I just get the bag. I had referred a few people to them and would recommend them.
Hello Amanda,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
Samar
Reviewed Feb. 23, 2017
It's very easy to find items I was looking for at JustFab. I like the boots I got from them. My favorite about being a member are the prices. I've taken advantage of the special offers with the boots and the clothes. Also, the style expert's selections are very good. I just bought a black dress for a wedding which arrived two days ago. JustFab is a very easy site to go to and the quality of their items is wonderful. Everything I bought is excellent.
Hello Geri,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
Samar
Reviewed Feb. 22, 2017
Absolutely terrible! Do not waste your time! Purchased my first pair of boots in August and was so excited. They came damaged with the zipper totally split. Called and they were very helpful in getting a replacement shipped. Got the new boots and they were also damaged. The boots had black paint splattered all over. Called and requested a refund and to cancel my account. They complied and said they would issue a refund. A month passed. No refund. Called back in January asking about my refund and it had not been issued. They said they manually released the refund and I should see a credit in about a week... a month passed by and still no refund. Called again in February asking about my refund and they said it still had not been issued and they release it and I should see a credit to my account within a week. Way too much work for a pair of cheap boots. Worst company I have ever had to deal with.
Hello Natalie,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Samar
Reviewed Feb. 22, 2017
My experience with JustFab has been good. I wanted a pair of boots that I saw so I purchased from them. However, they don't have half sizes, and the boots are too big. They weren't able to return the items for me but I got the VIP discount on top of everything so they were $9. I then didn't mess with them and I gave them away. Additionally, I got a red dress from them that I really like. The quality is good. It made it through the wash and it didn't shrink. It was made of good fabric and I was overall happy with it. It was very easy to find items or the style that I wanted. Unfortunately, I had a couple of problems with them so I cancelled my membership. They don't carry my shoe size, which was a major factor. And then a couple of orders that I had were unfulfilled. I had to call and tell them that they didn't send it. Then, I had a back credit, and I got something else and they didn't apply the credit. It was a good exploratory fashion experience.
Hello Ciara,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service. If you ever need anything, our member services representatives are available 24/7.
Samar
Reviewed Feb. 22, 2017
It's my third month being with JustFab. It's easy to find the style I wanted and they have some shoes that I like. It's also convenient being their member. I can just look online instead of dragging my kids out to do shopping and fitting for hours. They have sale prices and I like the selections given to me by my style experts for the most part. They are mostly my ideal shoes. I bought two pairs of boots last December, some scale boots and some regular, basic tall boots with a nice tassel. I like them a lot. I didn't expect them to be as good as they are. My favorite is the little black boots. I like it short, those usual ankle-high boots that wrap around. They're really cute.
The only inconvenience with JustFab is how long it takes to get the product sometimes. The last time I ordered, I forgot I had ordered the shoes. That's how long it took. But I enjoy JustFab. I would recommend them to some of my friends to look at them for stuff they can't find. Also, I didn't feel pressured to buy anything. Being a VIP member, it was definitely a nice, easy process.
Hello Stephanie,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. If you ever need anything, our member services representatives are available 24/7.
Samar
Reviewed Feb. 21, 2017
After receiving my first order I was disappointed in the size being too large however it was understandable as this was my first order. I made a phone call and was told the colour I had wanted wasn't in stock again. Very disappointed and waiting again for delivery to come. I was happy to see them arrive. Disappointment once again after the first time wearing them and while wearing them out the strap broke. I am not sure if I will order again. Too many disappointments in one order.
Hello Stephanie,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
JustFab Member Services
Reviewed Feb. 21, 2017
I like JustFab's boots so I purchase from them. It's very easy to find what I'm looking for. I like that I can order a pair every month. In fact, my last purchase from them was a pair of boots last month. They're really good quality and I really like them and I got them for less for signing up with them.
Hello Daniela,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!
JustFab Member Services
Reviewed Feb. 20, 2017
I got it one time. They charged my account before the time they said. I cancelled, and they told me I couldn't even use my credit of that charge, so pretty much made me lose 29.99. I don't recommend this place at all. I tried calling and try to fix it but never got an answer.
Hello Yara,
We’re sorry to hear about your recent experience with FabKids and we would love the opportunity to make it up to you. A member of member service will contact you shortly.
FabKids Member Services
Reviewed Feb. 20, 2017
I was looking for a pair of boots then and JustFab had a really good deal. So, I decided to sign-up just to get a good deal. I've been a member for two years now. I like that it's easy to cancel for the month, or push my credits over. Almost every single item in their shopping list is about the same price so customers know what they're going to get. It's nice that they always do a magazine subscription with their orders and I’ve gotten something on clearance. I don’t really like the selections that I was given by their style expert. They’re fine but I’d prefer to browse through and know what the other options are. My last purchase from them was a pair of gray boots which I bought in November of last year. They don’t blow me away but they’re fine for the purpose that I bought them for. I usually log on when I have a specific shoe need, and occasionally I’ll see some promotion, but I wish they had more communication with me about when sales were going on.
Hello Carmen,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Samar
Reviewed Feb. 20, 2017
I like some shoes on JustFab. I was a member for about a year, and I liked how I could pick a new pair of shoes every month. I like the pair of wedges that I got, and the last pair I bought were riding boots. The selections and quality are good, however, the sizes of the shoes I want are never available, so I stopped ordering.
Hello Kuterah,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Thanks for the feedback! I'll share this with our merchandising team! If you ever need anything, our member services representatives are available 24/7.
Samar
Reviewed Feb. 19, 2017
It was like $10 to join so I decided to go with JustFab. Also, I like that even though I can’t afford to do the monthly thing, I can still shop. I enjoy shopping at JustFab. I’ve told others to do it but they said, “Oh, but you have to join and they go charge you every month.” I told them that they can skip it. They don’t wanna have to look for that email every month to skip. But I have no problem with it. I bought a pair of boots from JustFab and it's very good quality. I had an excellent experience with JustFab.
Hello Laura,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
JustFab Member Services
Reviewed Feb. 18, 2017
JustFab had a lot of nice stuff and it was super easy to order. My order also came in fast, I received it after two to three weeks. I like quality of the sweater and the boots that I got. However, after I ordered, I was not aware that I had to keep buying stuff or money would be taken out of my account. That happened a couple of times. Every Friday when my check would come in my card, my money would be missing. So, I had to go through a huge problem with that. I spoke to JustFab one time about it, and they were able to get it corrected. But they took off $40 again. For that second time, I didn't speak with anybody, but I got my card number off that website.
Hello Ashlie,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member service will contact you shortly.
JustFab Member Services
Reviewed Feb. 18, 2017
What I really like about JustFab is the good prices they offer and I was able to take advantage of the special offers and discounts. Last December, I got a good deal at 10$ off. Also, the quality of the items is good and their customer service reps are always awesome whenever I need to talk to them. When I called to tell them that they ordered the wrong color, but didn't realized it was out of stock, they waived the shipping cost. But when I was looking for a pair of boots, it's very hard to look for it and they don't carry any of the combat-boot-looking ones. Other than that, it was a great experience in less than a year being a member of JustFab.
Hello Irene,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.
Samar
Reviewed Feb. 17, 2017
Initially, I signed up with JustFab because of their promo offer of two for $39 for boots. In the beginning, I didn't know that it was a month-to-month membership. But I've had them now for a long time and it was fine. However, I didn't really buy much and skipped pretty much every month. Sometimes the quality of my purchases were good and then sometimes, especially with the leather boots, the soles start coming up after you wear them a few times. But for the price, they're all right. My latest purchase was a couple of pairs of boots in November or December. Then I recently canceled my membership, not because I had a bad experience with them, but just because I had been skipping for so many months and it's something that I had to remember every month.
Hello Kendra,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
JustFab Member Services
Reviewed Feb. 16, 2017
I checked out two pairs of boots on JustFab. When you sign up, it asks all questions and fits you for what your style is. My parents made the purchase through my account and my stepdad said my boots came within a few days.
Hello Kathleen,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
JustFab Member Services
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com