
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed Dec. 4, 2018
I liked JustFab's reasonable prices and their cute clothes and shoes. I also got money-off through their VIP credit. Although the shoes wrinkle a little easily, they are great for the most part. JustFab also has great quality clothing. I got a really cute jacket from there.
Hello Emery,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Dec. 3, 2018
I used this site once or twice for shoes. First time buying clothes from here. I bought a grey off the shoulder dress. It looked nice in the picture but when it arrived it was way darker than in the picture and didn’t have any shape. It felt cheap and I’m not even gonna bother trying it on because it looks huge. I regret buying this. Never using this site for clothing again.
Hello Sam,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,Ivy
Reviewed Dec. 3, 2018
JustFab is a nice company and my experience with them has been okay. I liked their prices, which are good, so I purchased from them. The selection that was given to me by the style expert was good too and I was interested in the items that were picked out. Their shoes and clothes are okay. So far, the quality of the products that I've gotten from them have been okay.
Hello Tanya,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Dec. 3, 2018
A friend ordered everything from JustFab and she told me that I could order boots and shoes. We live in the country, so I wear boots all the time. She also told me when you order a pair, you get points. The website was user-friendly. Plus, they said that if you don’t like the product, it’s an easy return. When you sign up, they automatically send something every 30 days. Then I had a car accident and I closed all of the accounts that I had that did automatic shipping. I got hurt pretty badly in the accident and couldn’t keep up with what was being shipped and ordered in all of my accounts.
Putting the style in the computer and it shows was neat and interesting to look at. I have two pairs of boots and a couple of pairs of shoes and they were priced appropriately to their quality. JustFab.com did great. They were awesome and accommodating. I live in a small town. We don’t have shops and stores, so we do everything online unless we go to town once a month. JustFab.com was good for us out here. I would recommend them.
Hello Michelle,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Dec. 2, 2018
One of the girls in my lab had ordered some shoes from JustFab at one point. She said that there was some deal going on or if one signs up to be member, then they can get a $10 pair of shoes. That was a solid deal so I signed up for a brief of time and ordered a pair of shoes. In general, the shoes were good and definitely held up for the price. However, I didn’t want to pay the membership fees every month and I really don’t order things that often. I was left in a situation that if I sign up, then I'm committed to a membership, but obviously, the initial deal is really good. I’m sure there are other deals that would be worth it if one would order products more often than I do.
Hello Krista,
We love our members and we value your business. We want to thank you for giving us the opportunity to serve you. Our Member Services Team is always open to hearing feedback from you. Thank you!
Best,Ivy
Reviewed Dec. 2, 2018
My experience with JustFab was fine. I enjoyed shopping on it. The website navigation was good. It was really easy to navigate and order. Everything came properly as well. I purchased mostly boots from them and sizing wise, they were great. The quality of the products that I purchased was fantastic too. I would recommend others to look at the site of JustFab and use it.
Hello Debra,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,Ivy
Reviewed Dec. 1, 2018
I had to cancel my service due to personal reasons. (The products are great.) I just realized then that $39.95 is still being withdrawn from my account. How can that be? I tried to log in to my account and it states my email is unknown. Hmmm.
Hello Kim,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Dec. 1, 2018
Finding the style that I was looking for was easy with JustFab and their styles made me want to purchase from them. I like boots and they have a lot of these. I was able to take advantage of their special offer of $10 per shoe pair. I liked the selection that was given to me by the style expert. There was a lot to choose from and it was almost hard to narrow it down to one. I'm excited about JustFab. The quality of their items is really good. Their shoes are great and can’t be found anywhere else. The last purchase that I made from them has definitely been over a year ago and I outwore the last pair that I got. But it is still in a good condition and I wear it all the time.
Hello Isis,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Dec. 1, 2018
I heard about JustFab on Facebook and thought it was appetizing. I was looking for a certain shirt, I was on the JustFab website and there was a nice green peplum blouse that I found cute, so I bought it. It's very nice and I love it. I liked the selections given by my style experts.
Hello Joi,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Nov. 30, 2018
I ordered 2 pairs of boots late October. One black wedges, the other taupe slouch thigh highs. I received them both in a timely manner. They were exactly what I ordered and they matched what I saw in the pictures. But my excitement quickly faded as I found stains on the taupe boots. I called customer service to discuss this, and while on the phone, my daughter pointed out to me that the black ones were stained, as well. I ended up deciding to return the taupe boots, but keep the black ones because the stain wasn't as noticeable, and I really wanted some boots for fall looks right away.
I was sent a shipping label, and was offered 20% off my next order. The return process was simple. I took it to the post office with the shipping label, it cost me nothing to return. I received the replacement taupe boots today. Guess what? They're STAINED! AGAIN! I called to ask about how this keeps happening. I wasn't very reassured that this isn't going to keep on being an issue. I was again offered a discount on my next order, this time 50%. But I really don't know if I'll be using that, because 50% off of stained items isn't really worth much to me. The CSR kept asking me about reshipping new product. I refuse to order if no one can assure me that I'm not getting stained and/or used items. I asked for a supervisor to call me so I can figure out what the problem is before I'm willing to make any decisions. I'll for sure be skipping my order for December if I don't hear back from a supervisor soon.
Hello Jennifer,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,Ivy
Reviewed Nov. 30, 2018
JustFab has nice merchandise at a great price. I also liked the quality of their merchandise. But I don’t like the fact that they charge my card continuously every month and don’t send the merchandise. I thought they only charge a monthly fee if you purchase within that month. If I go in, see a pair of shoes that I like and purchase that month, it's fine if they take a fee. But if it’s time to debit my card and I haven't made a selection, they should just make the selection for me from my style profile and send it out to me free of charge. I’m not even really picky. Plus when you go on to JustFab, you have to do a style profile. Debiting my card is fine as long as they send me my merchandise. But they shouldn't debit my card and take $39.50 when I haven't purchased anything. What would I be paying for? They should remodel their processing.
On the other hand, the customer service people have been good. I was a member for less than a year and when I told them that I was gonna remove my card from that account, they were fine. They also let me know that I had two months of credit of merchandise. So I still have my login information and when I’m ready to get those two free items, I’m logging in.
Hello Keisha,
We would like to offer our deepest apologies for the trouble you experienced with JustFab. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Nov. 29, 2018
I've been a JustFab member for a month and they were awesome. They have promos like 9.99 for your first pair, or buy one get one free. The ones I got were $39 for two pairs. The quality was great. I wore one for three years and the other one was bought last winter. I wore them as dress boots and they were phenomenal. In the winter, I wore those ones with the bows on the sides every single day and they were comfortable. They're fuzzy which has white-and-black lining on them and the seams were polka-dotted black and white. Those boots worked so well. However, this is the first year I haven’t had them, and I’m really pissed off about it. And I can’t find them on their website.
Also, one time, I heard somebody complaining about how JustFab was charging her card for six months because she didn't cancel, then they wouldn’t give her the money back. So I knew that I needed to cancel after the promotion because I’m not gonna pay $39 a month to get some boots. I’m just gonna take advantage of the $9 boots and call it a day. But if they would get those boots back, I’d probably sign up for a year and order 10 pairs. So, for anyone who is obsessed with shoes like my sister who has 9,000 pairs, she needs to sign up with JustFab which I've told her a thousand times already. But if anybody would need a pair of boots, sign up for the 9.99 boots and then cancel it.
Hello Jamie,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,Ivy
Reviewed Nov. 29, 2018
My overall experience with JustFab has been good. At first, I liked the shoes but I think they changed their styles a little bit. I'm getting older and I can't wear the high heels like I used to. There are still some styles that I like though and if you're a member, they have an offer of $39.95. I've been a JustFab member for about six years now and the quality of the shoes I've gotten was good.
Hello Dorrie,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!
XO,Ivy
Reviewed Nov. 28, 2018
During the first sign up with JustFab, there was a promo with two pairs of shoes for $10. I've been a member for over a year now and I like how I can skip a month and still be a member. I like the shoes that I've gotten, so far. They're really good quality and they're pretty. Also, the prices are fine and it's fun when they have their sales going on.
Hello Mackenzie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Nov. 27, 2018
Pretty good customer service when I try to contact them via chat but their website is extremely slow. It would be nicer if there was a way to pause or cancel without chatting with someone, sometimes it took up to 30 minutes of hold time to get to someone.
Hello Renata,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!
Best,Ivy
Reviewed Nov. 27, 2018
JustFab had a good intro deal, but I didn't realize that it was a membership. I kept on forgetting to order or not to order something, so then I would get this bill for $49. I've canceled my membership, but I have a credit with them that I can't get rid of, and I can't get my money back. They said they have a credit memo, and after a certain time, they would send back my money, but that never happened. The items that I ordered from JustFab came relatively fast. When I saw the items online, they looked nice, but when they came, they looked a little cheap. I wouldn't recommend anyone to go with them.
Hello Wynne,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Nov. 27, 2018
The things at JustFab were nice and I liked them. It was also easy to find items I was looking for. I bought two items from them. I went back and bought again and the items were of good quality. I recommended JustFab to others and got my niece's shoes for her birthday from there. But I canceled my membership as I didn't approve of of JustFab taking $100 to hold for me. That was just too much coming out of my account. Nevertheless, the cancelation was a quick and easy experience.
Hello Aliyah,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!
Best,Ivy
Reviewed Nov. 26, 2018
I did an internet search on boots and I was looking at the prices. I went to JustFab and then I searched on furry boots. There wasn’t a problem at all and the selection given by their style expert was good. I love boots and JustFAb has good prices and good boots. The quality of their boots is good too.
Hello Greta,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,Ivy
Reviewed Nov. 25, 2018
I needed shoes for a wedding and it was easy to find what I want on JustFab. I like the free shipping and returns and the first time I bought something from them, it was “buy one, get one half-off”. I like the selections and they are accurate. Although the shoes are not high-end, the price balances things out. I’m satisfied with everything.
Hello Sheryl,
We are honored that you have chosen us and placed your trust in JustFab for your FAB items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
XO,Ivy
Reviewed Nov. 24, 2018
Finding items in JustFab was relatively easy. I was a member for almost a year but I cancelled. I had already gotten enough shoes to last a while and I wasn't needing any anytime soon. But while I was a member, I liked the availability of options. There was always something new. The membership also worked pretty well with the special offers and for the price that I got, the items lasted a good while. If you're wanting to buy a good amount of shoes, going with JustFab is a good idea.
Hello April,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Nov. 24, 2018
At sign up, JustFab offers the first pair you are to purchase for $10. It was a good deal so I made my first purchase. And since I like the quality of the boots and stuff that I was getting, I kept buying from them. It's very easy finding items, I like their discounts and then I get points for each purchase. Last month, I had a lot of credits saved up so I ended up getting eight pairs of boots. However, I had one pair that was a bit too tight and didn't run quite the same as the others. But my daughter was able to use those. My favorite ones are the dark brown riding boots that I'm wearing now.
Hello Erin,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed Nov. 23, 2018
Purchasing from JustFab was convenient. It was fairly easy to find the style that I like there because I could set it up to cater to my style. I love the selection that the style expert gave to me which has been good for the most part. Their items are very high in quality and last for years. I like the platforms and the wedges that I got from them. I would recommend to friends to check out JustFab and order shoes from them.
Hello Solmarie,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed Nov. 23, 2018
I’m a size 12 and JustFab had shoes in my size. They also had the designer shoes that I like. The layout of their website was easy and it was simple to follow. Regular discounts on the shoes came with the membership, and their shipping was faster than I expected. During the initial sign-up, there was an offer for two pairs of shoes for $39.95. I didn't know if it was a monthly feature though, so that confused me. I should have read more carefully about that.
The style selections given by the expert was a nice feature. But I knew what I wanted so I wasn't particularly paying attention to that feature. Surprisingly, the shoes are of really good quality. I have these shoes that are still in good shape. I was a member of JustFab for a few months but I already ended my membership in September or October. I wasn't buying as frequently as I thought I would and my purchase was not enough for the monthly charge. But if you’re having a hard time finding shoes, JustFab is a decent website to sign up for. If you really like shoes, then the $39.95 a month isn't really a bad deal for what they're offering.
Hello Tamara,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Nov. 22, 2018
To Jessie (Davao, Philippines). Didn't help at all to solve my billing issue and did not give me any other choice but to cancel my VIP subscription. I have told her that I made that purchased on my birthday October 30 as of the deal of the day is $20 off all Boots collection so I have use my 1 credit I have in my account getting 2 pairs and paying thru my credit card for the rest of the tax. Not knowing I got charged full price on both pair of shoes. And the only thing she can say is, "Sorry. It's confusing" and she can't do anything about it! This is such a bad birthday present for me. I hope you guys can do better than this.
Hello Marlene,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,Ivy
Reviewed Nov. 22, 2018
I liked what I was looking at on JustFab. I've been a member for 6 months and I've gotten good recommendations from their style experts. They know what I like. I bought a watch from them and it was of perfect quality. I recommend JustFab.
Hello Alicia,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed Nov. 21, 2018
I saw JustFab on TV and you could get a pair of shoes for $19, so I thought that was cool. When I set it up, I didn’t realize that it was a membership. I bought the shoes and then, they charged me for another month. So, I had to get another pair of shoes because I had credit there and then I cancelled it. Nevertheless, the quality was really nice.
Hello Lucy,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed Nov. 20, 2018
They stole money out of my account and every time I call they tell me they refunded but did not. That was Nov 9 and it is Nov 20. Never again will I use their site again. They are thieves and they do no try to fix problems they created.
Hello Labrisha,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Nov. 20, 2018
Finding the style I'm looking for has been easy on JustFab. I've been a member for five or six months now and I've liked that I get good discounts and look pretty. When I come on to their website, it says how many points I have. However, I've been trying my points yet when I get ready to check out, there's no place where I can choose to redeem them. Nevertheless, I've liked the quality of the items I received from them.
Hello Thurla,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Nov. 19, 2018
JustFab has stylish shoes and good price. The quality of the shoes I got from them is really good. I generally go on several times a week looking at different shoes during the different seasons and I choose which shoes I want. Sometimes, I use credits that I have, and sometimes, I pay for them outright. If there were any shoes that didn’t work for whatever reason, I’ve been able to return or exchange them easily. I just called the 1888 number and spoke to a representative to let them know the order number and what shoes it was I wanted to return or exchange. They sent me like a prepaid label, and I’d take it to the post office and send them back. JustFab's website is set up pretty cool. I always use it through my mobile device. It’s user-friendly through my mobile device.
Hello Ryan,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Nov. 18, 2018
I placed my very first order online, I was very excited and looking forward to my new shoes arriving. Come to find out my shoes will not be arriving until over 2 weeks from the time that I placed my order. Called customer service and was told that I could not cancel my order because FedEx already had it. Very upsetting, I was so excited and looking forward to wearing my shoes for the holiday.
Hello Shatara,
We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Nov. 18, 2018
For a couple of months I’ve been a member of JustFab, I liked their shoe selection and how affordable they were for my budget. JustFab is a great place to buy shoes and purses. I have purchased a purse from them and got tons of compliments. I've told everybody to go on their site because they have some really awesome things. I also love the boots I bought from them and I still have them and keep them in top shape. Finding items is not that hard and it was a pleasant experience all the way around. However, I'm no longer a member because I didn't really care for the pass or pay. I didn't really understand that part of it. I have thought about redoing my membership but just haven't done it yet.
Hello Hannah,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,Ivy
Reviewed Nov. 16, 2018
I have been trying to check out for over a week in order to get a pair of shoes before Thanksgiving. The site is acting up bad. So disappointed. I don't know if they are having an issue but I really wish it could be resolved.
Hello Kimberly,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,Ivy
Reviewed Nov. 16, 2018
I would never go back to JustFab again. I didn't know that once you've created an account, they would start taking money away without your consent. So be careful what you sign up for. I ordered some boots in the beginning then they started taking the money away on the second month. One day, my husband and I were doing payments and he asked if I had bought something from a website. I hadn't but JustFab had taken away $40 from our bank account. I got mad.
I wanted to see what was going on and I called JustFab. They said it was a subscription that I did as soon as I signed up to the account. I told them that I wasn't told that I was gonna do that. Then they said they would reimburse my money and they did for that month. But then, they took money from our bank account again. So I asked if there was a way to cancel our account. I told them they couldn't just keep doing that and they said fine. After that, they stopped doing it. So it was easy to cancel. But I also changed my debit because I couldn't trust the third time that they're gonna stop doing it.
Hello Meribeth,
We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Nov. 15, 2018
So I joined Just Fab thinking it was a good deal and I ordered a pair of boots and I ended returning them because they were not the right size and nor the right calf width!! So I found out they won’t refund me my all of purchase price because my they cover the shipping cost?? I paid it and I want my money back!! So I cancelled membership!! I basically was told there was nothing anyone could do! Thanks Just Fab! You just lost a customer!!!
Hello Sara,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Nov. 15, 2018
I have been a member of JustFab for years. I love shoes and I saw their price and selection. However, I found their style expert not terribly helpful. There have been a couple of out-of-stock items that I've been trying to track down. There was this pair of shoes that I loved and then they never came again. I was trying to find out if they'd come back. I have no complaints though. If you get something for $30, it's not gonna be the highest quality in the world, but it's definitely gonna be worth $30. All in all, the quality of JustFab's products is fair for what they cost. I would recommend them to friends.
Hello Stephanie,
Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
Best,Ivy
Reviewed Nov. 14, 2018
As a member, we get the sales from JustFab and I am also able to skip a month. Sometimes though, I’m a little upset with the selection that the style expert gives me. Also, the styles that I want would sometimes be sold out which was a bit frustrating but for the most part, it's okay. The quality is very good and they need to make more quantity of the styles that people like.
Hello Latoyra,
Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
Best,Ivy
Reviewed Nov. 13, 2018
At first, I was just doing a trial of the service to see how it works but then I liked it so I continued with it. It's been about three years now but I've skipped months when I really didn't need anything. So JustFab is a beneficial service for me and my daughter. I like the convenience of it as opposed to the headache of going into the store. I also like their selections and what they have to offer. They have a lot of things to choose from so that would benefit anyone who don't like going to the mall or sometimes go there. If you don't go at a decent time, all the stocks may be gone and I've never ran into that problem with JustFab. Every time I've gone on, my size was available for the various things that I was looking at.
Usually, I go on if I need a particular shoe for work or if I'm looking for something in general. I'd surf through and see what they have. The style expert doesn't really help me though. Most of the selections there are more like casual and I can't wear a lot of it to work. Then when it comes to trendy and casual, like jeans, I have plenty of that. And that's only really two days a week when I'm able to even wear something trendy or casual. I like the boots though. JustFab had a special a year ago where it was like half-price-all and I bought several boots. For the most part, the shoes have been of quality. The clothes are a little bit touch-and-go but you can never really tell the quality of clothing you're gonna get so I don't order as many clothing items as shoes. Nonetheless, the price is good. I also have a credit from time to time from when I may have forgotten to skip a month.
Hello Tracy,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Nov. 8, 2018
I liked the shoes I purchased, but did not realize there was a monthly fee of $39.95. I should've read the fine print. I called the customer service number and inquired about the fee and was told I could cancel membership online. I tried Live Chat, but no response. I called again but was on hold for quite a while and finally hung up. I guess I'll just have to write the corporate office to cancel. They make it very difficult to communicate. I DO NOT want a monthly fee. I will shop somewhere else.
Hello Marcia,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,Ivy
Reviewed Nov. 3, 2018
JustFab's shoes were reasonably priced and in my budget. I like that they have really good sales whenever the holidays would come up. I usually look through the shoes on my own and pick what I like. I have several pairs that I wear regularly and they seem to hold up well. The only thing is they ran out of my styles really quickly. Still, I’ve recommended JustFab to people before.
Hello Madison,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,Ivy
Reviewed Nov. 2, 2018
JustFab's pricing was really nice and I've bought at least 10 shoes from them. I like the quality and everything has been going good. Their website is really easy to use, and they have some really good, cute shoes and nice prices.
Hello Diana,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Nov. 1, 2018
I've purchased at least 14 credits from JustFab in the last year, and I love everything that I got from them. The website was easy to navigate, but I had to cancel my membership. I was gonna be out of the country and wasn't gonna have access to skip between the 1st and the 5th, and they wouldn't skip for me. I had to cancel so that I wouldn't get charged. But overall, I still like the company. I just wasn't happy with the last interaction that I had.
Hello Ashley,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed Oct. 31, 2018
I ordered something once from JustFab and my experience was pretty nice. I heard about JustFab from my daughter. I just went online, went on a page and It was pretty good. They have heels, wedges, and everything in reference to what you need in different colors. I got burgundy boots and I love them. Very good price. However, I don't know what happened to the first shoe I ordered. JustFab said they sent it out so I had to reorder. But other than that, they were wonderful. They sent me my shoe and everything was okay. I will recommend JustFab. I told the young ladies where I work to order the boots.
Hello Sharon,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,Ivy
Reviewed Oct. 30, 2018
I learned about JustFab from a friend and I found something that I liked. The items I bought were good. Although some wasn’t as pretty as in the pictures, it was still okay.
Hello Shaddakay,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed Oct. 29, 2018
The low monthly payment toward store credits is a scam. The primary purchase was received and four items were received. The items were subpar. The shoes are cheap, very very cheap. The soles' cushion are non-existent with limited pliable plastic soles. The coat I ordered and paid $46 was the thickness and texture of a blouse. When I called to get a refund and cancel my 4-5 month subscription I was told I was locked into returning the items for only store credit. I am appalled. I then asked what state the company is based out of and was told that they are not in the US. I will be reporting them to the BBB, Consumer Affairs, and my state's OAG if they don't stop my charges/ return my money.
Hello Michaleen,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,Ivy
Reviewed Oct. 28, 2018
JustFab offers 39.95 for shoes and I was able to get different ones on a monthly basis for that price. At first, it was easy to find styles I was looking for, but their styles have changed recently, so I don’t order much from them. Another reason is the quality of the items was a hit-or-miss and I have a couple pairs of heels where the screw or the seams came through a lot quicker. On the other hand, I have a pair of heels that are really cute and comfortable. I also wear a pair of wedges I purchased a year and a half ago.
I just purchased another pair and they are cute and comfy too, but the problem is the elastic on it is starting to pull and I've only worn them twice. I’m not sure how long I will be able to get some wear out of those, but outside of that, they are pretty decent. I have been a member for a couple of years and there were special things that changed, but the personalized boutique was good for a while. I am able to cancel and not be charged prior to the five days. I was still able to go in and get the VIP pricing too.
Hello Danylle,
We would like to offer our deepest apologies for the trouble you experienced with JustFab. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Oct. 27, 2018
I liked that JustFab's shoes were at 9.99. However, all the styles were the same and they got the same material so I cancelled my account after being a member for two years.
Hello Lolita,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,Ivy
Reviewed Oct. 26, 2018
I liked the boots that I was seeing at JustFab and it was easy to find the style and items that I was looking for, but then it got difficult. I'm really pissed off. They would send me something that shows what items just came in and then I would call and give my list together. The rep would then go down the list, and she would tell me that they didn't have them. Plus, I couldn’t understand any of those customer service reps. I got between 30 and 40 pairs of boots from JustFab and some of them were really nice while a few of them came damaged, so I had to send them back.
Hello Dee,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,Ivy
Reviewed Oct. 25, 2018
I became interested and signed up with JustFab given my need for the more secure kind of shoes. I didn’t realize that it was a subscription at first. But I noticed that the prices were discounted, so I thought the value is good. I've been a member for around five months now and I like the variety of shoes that they have. I also like that they’re still making this for online and I can find what I need especially some of the more specific styles. Finding items is also easy because they have the filter settings. I am conflicted, however, about the quality of the products because the first time I bought, the shoe size didn’t match, and I ended up giving it to a friend. But the second time, it worked out pretty well. And the products lasted, so they’re good.
Hello Kai,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,Ivy
Reviewed Oct. 24, 2018
I used to be a member of JustFab and I came back as I began to look for new styles. It’s fairly easy to find stuff that I like using the site. Sometimes though, when I check out, the site could be horribly slow. It would eventually load, but it would take 10 minutes even though my WiFi is good. Four months ago, I purchased a pair of washed, field boots and they're pretty good. They set the price. The longest lasting pair of boots that I’ve had from JustFab was good for two years. It got so worn down that I needed to up and get a new pair. Although, that's normal wear and tear and from wearing them every other weekend. You don’t buy a pair of boots for 40 bucks and expect them to last 10 years.
Hello Kelsey,
We love our members and we value your business. We want to thank you for giving us the opportunity to serve you. Our Member Services Team is always open to hearing feedback from you. Thank you!
XO,Ivy
Reviewed Oct. 23, 2018
A friend told me about JustFab. I needed a pair of boots and I got free shipping and a discount card from them. The quality of the item is good. JustFab has a variety of a lot of things. They have a shoe for every type of person which is an advantage.
Hello Rena,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed Oct. 22, 2018
I was with JustFab before and it was very hard to find the items that I was looking for. I left them, but then when I noticed that they now have more selections for wide shoes, I signed back up again. Being a JustFab member, I know that if I need something, I can usually go on there and find it. I like their selection of purses and hobo bags. Also most of the time, the style expert is usually more on point with the bags than they are with the shoes for me.
Their products are really great. My favorite thing that I purchased from the site is the JustFab bag I currently have. It's really sturdy. The last ones I bought were two pairs of black, wide shoes and I had credit. I had one bag that wasn't sturdy, though. I also bought some rain boots which weren't advertised that way. But, I was able to give them away to a friend who shares the same size as me and she’s happy with them.
Hello Sakeena,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.
Best,Ivy
Reviewed Oct. 21, 2018
I liked JustFab's two for $40 deals. It was easy finding the items I wanted. A lot of their expert selection was my style. The order could have gotten here faster though. I was anxious and worried but that was just me being impatient. Otherwise, the items were of good quality.
Hello Denise,
Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
Best,Ivy
Reviewed Oct. 20, 2018
I've bought something for my fiancée from JustFab and the purchasing process was easy. I've taken advantage of their VIP rewards program. Being a member, I get updated on the latest stuff that comes out that's on sale. JustFab also takes what you previously purchased then try to make similar suggestions. The stuff that I'm seeing on there is similar to the stuff that I purchased. Overall, it's been a good experience.
Hello Lamar,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Oct. 19, 2018
The first time when I signed up, there was a buy two for 40. The items and styles I was looking for were easy to find. They fit well and I love them. The item also came here on time. It was fast. And when I tried to cancel the membership, it was easy to do it. I called and gave them the name, and it didn’t take long.
Hello Angie,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,Ivy
Reviewed Oct. 18, 2018
JustFab has a lot of styles that are nice and it's very easy to find items you're looking for. Their style expert gives me a good selection of my particular style. I got 3 pairs of boots a few months back because I have a $300 credit and the quality is very good. I've also taken advantage of their $39 special. I've been a member for a year now and I like the sales and deals I get. I'm very satisfied with them and my experience has been great. JustFab is awesome. Order from them.
Hello Glynnis,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Oct. 18, 2018
I've been a V.I.P member for years. Unfortunately with my last experience I decided to cancel my membership. The promo I was seeing on the website while logged in to my account was 2 for $39.95. My card was charged twice and when I asked JustFab about it they said it was because the promo they have is 3 for $39.95. I asked if the promo could be applied but they wouldn't because my account was charged. Instead of receiving 3 for $39.95. I was charged $78 for only two pairs of shoes.
Hello Lesli,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed Oct. 17, 2018
I wanted boots that would cover my knees and I couldn't find any. A friend at work told me that she found some on JustFab. There, it was easy to look for items or style and there were a whole bunch of choices. I took advantage of the special offers in the shoe department. I took advantage of the VIP offer and I liked the selection given by my style expert. Everything seemed to be something I may possibly like. However, I found the fit was not always very good. Out of the four that I bought, I had two that worked. Still, once I found the right fit, the quality was great and made it all the way through the winter.
After I bought the boots I wanted, I did not shop online so I canceled. I also stopped my membership since the other ones I got did not fit very well and were not very comfortable. I found their people to be very persistent as well and they were super salesmen. Though it took a while for me to cancel, JustFab's reps were very nice about it when I did not want to continue.
Hello Kristin,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Oct. 16, 2018
Updated on 11/30/2018: Never trust JustFab! It's been 9 months now I've been promised that I would receive my refund check in the mail and guess what. I was lied to again. I filed a complaint on this site and was contacted by JustFab on 10/16 to get this resolved. I was promised again and this time in writing that I would receive my check soon and it will be expedited. Today is 11/30 and I still haven't received my refund check and on top of that JustFab stopped responding to me after promising again that I would have my check very soon. It's been a month and a half and I still haven't heard from them. Once again I'm getting ignored. This company is a bunch of liars and they steal your money that you work very hard for.
Don't trust a word they say because they all lie! I honestly want to go to the police and file a theft complaint. This is ridiculous! I've never seen a company treat their customers so horribly and lie so much to good people. I am disgusted! I want my money now dammit! It took 2 seconds for JustFab to take my money out of my bank account and almost a yr to refund me my own. IM due! Do not buy from this company. The products are ** and they steal your money!
Never ever buy from JustFab. I already made sure nobody I know would ever waste their time and hard earned money to a company who does nothing but lie and steal your money. I've been promised for 9 months I would get my check in the mail. I even have it in writing and still being ignored and treated like IM garbage. IM so disgusted with JustFab. Worst company to ever deal with! Don't ever trust them. I just can't believe that again I've been lied to and they are just stealing my money. Bunch of lying thieves!
Original Review: I'm very disgusted with this company JustFab that claims they care about their customers and have great customer services, this is the 1st lie! I am owed 89.99, this money is currently sitting on my canceled account with JustFab after I was promised when my subscription was canceled the money would be refunded to me in a check because of how they processed my return. It is not my fault JustFab refunded me incorrectly. I do not want any products from this company because they are made very cheaply and the customer service is horrible. They don't listen to you when you speak. They are rude and they lie constantly just to tell you what you want to hear. I was promised several months ago my money would be refunded to me and I would have to wait 8-12 weeks for my refund check.
First of all they could easy just refunded back to my card that I used but they want to lie and tell me they are sending a check out instead because of how they refunded my account. Then promised the refund would be expedited. Then told 3 times the check was mailed out, to call again and find out it wasn't and hasn't even been processed. Now I'm being told my money will not be refunded and will need to stay sitting on an account that is not being used. It's been 7 months and I just want my money so I can get away from this horrible scam of a company.
I truly wish I never trusted JustFab because now I'm just being robbed by them and it honestly makes me sick to my stomach. It gives me horrible anxiety to know that this disgusting company stole my money for no reason and just wants it to sit there. This is not what I was promised 7 months ago, 5 supervisors ago and 2 managers ago! I want my money back you thieves.
Hello Chris,
We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Oct. 16, 2018
They refuse to remove my credit card information, after it was compromised shortly after ordering from their site. It happened to two separate occasions, on two separate accounts, two separate people. Within two weeks of placing an order there were fraudulent charges made on both accounts. They refuse to remove my information, I MUST have a credit card on file with them. They won't do anything to make sure the information is safe. And there is a runaround trying to get help. HORRIBLE company to deal with.
Hello Beth,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Oct. 16, 2018
I needed shoes for work and JustFab's prices were cheaper so I thought I would try it out. The styles were cute and it was easy to find the styles that I wanted. There was even one time that they gave me a discount because I ordered four pairs of shoes. But I ended up only liking one of the pairs. I was excited about the boots. But once I got the items, I didn’t really like the quality. They weren’t thick and I could tell they weren’t gonna last very long. That is why I haven’t ordered from them again. They seem like a cheap quality. When you’re looking for boots, you want them to be thicker. I wasn’t satisfied. Returns get through the mail too, and it's such a hassle. Because I didn’t want to go through the whole return process, I gave the shoes away to my friend instead. I’m still a JustFab member now but I keep skipping the month.
Hello Hillary,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Oct. 13, 2018
I'm usually very pleased with my experience with JustFab. My only issue is that they take $40 out of my account each month that can't be used for sale items. I got an email that they had boots on sale for $20-$30 so I was excited to use my credit towards that but when I went to check out they charged me the full $40. When I called they said that even though the boots were on sale, it's only for people who aren't members and that my full credit had to be applied which means I lost $10 on my purchase. I'm a business owner, if people are signing up for membership and allowing you to charge their cards every month, they should have the full advantage (as members) to take part in the discounts. Very disgusting. I will now cancel my membership and just wait for the sales since that's the only way I can get a discount.
Hello Zarinah,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Oct. 13, 2018
JustFab had a promotion and I thought it was a good price so I gave it a try. I bought two pairs of shoes for a set price. Everything matches the pictures, and it was pretty good quality. Their style expert's recommendations were safe choices, but I was hoping for better styles of boots. There should be more style of boots for wide calf and more options for people with wide feet. I also tried on a jacket from them and the material could be better. I can see the stitching and there needs to be another layer to hide everything. I canceled my membership after three months as there were no other special offers on shoes I was interested in. Other than that, they have a good price and a lot of nice and timeless styles.
Hello Michelle,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!
Best,Ivy
Reviewed Oct. 12, 2018
When JustFab had their 2 for 24 sale on leggings, I signed up with them. I was given good selections by my style expert and I could go back into whatever I liked. I had been a member for six months, but I cancelled it as I could not afford it. Still, JustFab is a good deal and their items are of good quality. The material is not sheer. It is full coverage so you would not see through underneath.
Hello Cristela,
We love our member and we value your business. We want to thank you for giving us the opportunity to serve you. Our member service is always open to hearing feedback from you. Thank you!
XO,Ivy
Reviewed Oct. 11, 2018
My mom likes to shop and I signed up with JustFab for that. It was a gift for her and I let her order whenever she wanted. She really likes the shoes and bags, and this was a big thing for her. Finding the items we were looking for was really easy with JustFab and they have a lot of choices, which I like. When you first go on a page, those first group of pictures that pop up give you the recommendation and the ones we got were good, though they were more my mother’s style. My also mom gave me the stuff that she didn’t like when she actually got them which I'm not complaining about. JustFab's points system is kinda cool, too. Before your order goes through, you have a certain amount of points that you can use. So, we didn’t have to pay for some orders and we just paid for shipping and handling.
This past month, I got a saddle bag from them and JustFab's bags are very good. Also, my mother got a couple of sweaters from there and she likes them. The shoes weren’t bad, but as for boots and stuff, their bottoms are too hard to walk with and I wear heels all the time. It is not like when you buy brand new heels and you gotta walk in them to break them in. You couldn’t really break into those boots and maybe it's just the material. My mom likes the boots with the wedges, but you to have to have a extra cushion with them. JustFab should think about getting a different type of insoles.
Hello Amelia,
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Oct. 10, 2018
I was going through different shoe webpages and I found out that JustFab had a sale. The pricing was really good, but then they started charging my card monthly when I never even bought from them anymore, so I had to cancel. But overall, I like them. I bought heel boots the last time and they're great. I wear them non-stop and they’re still looking brand new.
Hello Shakira,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Oct. 9, 2018
I love JustFab and all their shoes. I like their style - it’s up. I wanna buy shoes from them ‘cause I don’t want anybody, one of my neighbors or people that know me to wear the same thing I’m wearing. However, they don’t have my size for some shoes. It’s only from size 6 to 7, or from 5 to 7. But I love buying shoes monthly, but then I had a baby, and then I stopped making money. I quit my job. But I’ll be getting a job soon, then I’ll start buying shoes again.
Hello Maria,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed Oct. 9, 2018
JustFab's products look cute online and I've gotten a couple of pairs that were really cute. It's very easy to find what I want and the selections the style expert gives are very true to my style. I like that you can skip a month, whether you need shoes or not. Sometimes, they have two for $39 special offers. Their products' quality is good, but sometimes, the sizing is not accurate. It would be helpful to go to a store first and try on a pair to know what size to buy depending on the style. Returning items is very simple though. You just go online and say whether you want to return an itme, want it for exchange or for store credit. Then you print out a return label and take the item to the post office.
Hello Mary,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,Ivy
Reviewed Oct. 8, 2018
When JustFab had a deal for boots, I took advantage of the special offer and signed up with them. I bought some dresses, and I just got a pair of jeans and a jacket. Its quality was mid-range and not something that will last forever but it will get you through a season. Recently their selection hasn't been blowing my socks off and the quality of the items was not worth the price so I have not made a purchase in a few months. I definitely recommend their boot but that would be about it.
Hello Judith,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed Oct. 8, 2018
I needed some boots and one night, I was looking and JustFab came up. Finding an item there was easy. When I first joined, I felt good about it but I decided to cancel and they told me that I could cancel but I wouldn't get the discount on the boots. I asked where the boots were and JustFab told me that they already went on, so I stayed with JustFab for about 7 months. I also told them that I don't trust myself to remember every third of the month to call them and that they will end up taking my money. But they told me that they send alerts and that they even call and they gave me assurances.
The first month they alerted me but after that, they never sent me anything. Also, the boots that I got was put together terribly. Everybody liked those boots, so it hurt that it fell apart. Later on, I canceled JustFab. I like their stuff but at that time, I couldn't afford to do it. I like their plus sizes, jewelry and purses. They have cute stuff. They also have a large selection, so they would have something on sale. Also, their customer service is good and there was nobody being nasty or impatient.
Hello Kai,
We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Oct. 7, 2018
I ordered an item from JustFab and never got it. I sent an email but I didn't get a response. I just haven’t had time to go back and deal with it ‘cause I’ve been diagnosed with cancer. So I canceled my membership with them.
Hello Linda,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Oct. 7, 2018
I have been a member of Justfab for years. I purchased some cute shoes, which they then sent it to me. I don't even have to go out, so it was convenient. Finding the style that I'm looking for is very easy. They also make good recommendations. So far, my favorite is when I got some cute shoes, I post about them and their social media team is on it. They will comment or send a necklace in the mail with a note thanking me for being a good customer -- those type of things work.
Returning an item is super easy, too. There have been a couple of times where I have ordered, and it was really bad. Sometimes, I do not get the credit as easily, and so I’ll have to call and say that I have made a purchase and I returned it. Still, for the price that I get, the shoes are a good deal and are up on the styles. You know what's different and what's trending even as far as the colors. Their handbags are my favorite as well. I purchase their jewelry, too, every now and if I have some rewards to redeem. I enjoyed the quality of the items at Justfab. I’ve, in fact, gotten people at my job to start purchasing.
Hello Joselyn,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Cheers,Ivy
Reviewed Oct. 6, 2018
It’s honestly so hard to skip a month, you should be able to log in and in plain view see a button that says SKIP THIS MONTH. Customer service agents via live chat are so rude. How do you end a chat and not ask a customer if they need anything else or if they had any other questions. Since they’ve made it apparent I cannot get a refund I will make a list purchase, cancel my account, and will forever spread the word to not use this service.
Hello Mariah,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,Ivy
Reviewed Oct. 6, 2018
I’m a shopper and I love shoes. I bought some flats, sandals, heels, and some sneakers from JustFab. I've been a member for about three years now and my favorite thing is the flexibility of not being forced to pay. If I’m not ready to pick a shoe and shop that day, I have the flexibility to skip a month, so I still have the advantage of getting that membership discount and the price as a member. So, it's worth it. When I get notified about special offers, I try to look at them. I also like to shop when they have a 50% off. Every now and then, I look at the selections given by their style expert but I’d rather just look at everything and make my decision from there. So far, the quality of their items has been pretty decent, especially for the price. The sandals I bought from them are stylish and comfortable. They go with everything and I got them for a good price. I usually tell friends how I use JustFab, what they could do, and that they should try it.
Hello Kyana,
We are honored that you have chosen us and placed your continued trust in JustFab for your FAB items(s)! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you.
XO,Ivy
Reviewed Oct. 6, 2018
I saw some shoes that I like at JustFab. I signed up with them and got a shoe. The quality of the product was really good.
Hello Lauren,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed Oct. 5, 2018
JustFab had the pair shoes I wanted so I signed up with them. Since buying from them the items I've gotten are of good quality. I also like the shirt that I got from them and thus far it has been my favorite. Looking for items on their website is okay but they don’t have a lot for stuff for myself that I like. I also did not like the style given by my style expert. JustFab could be better if they have more stuff that I would wear.
Hello Diandra,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Oct. 5, 2018
JustFab got me to purchase from them because of their selection and the deals. The only thing I don't like is if you don't remember to skip, they just automatically pull your money. They can just take that part away and then if you wanna purchase, you just purchase, like anywhere else. I took advantage of their big clearance sales or season sales but it's not in my budget every month to have them take out $40. So I end up skipping and then if I wanna purchase a whole bunch of stuff, then I can do that at one time.
JustFab has more cons than pros. I could probably do a monthly of $24.95 but it's $39.95 and that's a big chunk for low or middle-class. Also the shoes are cute but the quality is not the best. Most of them are man-made materials, especially the ones that you can buy for $24.95 or $39.95. It's shoes that you're gonna wear for a season or shoes that you're gonna wear for maybe a few times or a special occasion. It's not like a department store quality - something that you're gonna wear season after season and year after year. Also even after you put in your selections of the styles you like, it doesn't really match it 100%. JustFab is a decent company to order from, but just don't have super high expectations.
Hello Jessica,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Oct. 4, 2018
I saw some products that I liked at JustFab so I bought them. I also took advantage of their special offer for some of their boots. The products I bought are of good quality. However, some of them are a little overpriced and the quality sometimes is not as good as I expected. Nevertheless, JustFab is very convenient as I do not have to go out the door.
Hello Patricia,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed Oct. 4, 2018
JustFab has special offers like the boots at $10 and I like the sales they're having. I've been a member since December and it hasn't been difficult to find the items I am looking for. The selections given by the style expert have been good although some of the items appeal to me and some of them don't. But it's the style, not the color as the colors are off on some of them. They had the correct sizes on there though, and the boots with heels on them were my favorite purchase. However, I ordered some boots around the winter time last year and online it said it was a 10 wide. But while the other boots were 10 wide, the one I got wasn't. Still, the overall quality of the items at JustFab is good and my experience with them has been good too.
Hello Ambricha,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Oct. 3, 2018
I tried JustFab on their VIP plan, it took a while to find some shoes I wanted to buy. I purchased a couple of pair of sandals for work. For was okay and overall I was happy with the purchase. I don’t wear the shoes much as I have my other favorites. I did cancel the service as I was tired of having to opt out each month or be charged. Buying shoes full price on their site is crazy. They’re too expensive. Last week one of the shoes broke. Not the strap that goes around your ankle but the strap that attaches to the bottom of the shoe.
I did a chat with customer service and was told it had been 3 months and they wouldn’t return or exchange them. I was informed to have told them sooner if there was an issue. Hello, shoes hardly worn that I have pics of and was willing to share and send shoes back as proof and was told too bad. I would’ve been happy with the same pair or even a credit of some type to put to another pair. That would’ve gone a long way to entice me back into purchasing from them. I’m just disappointed that the one time I want some help I get a line about policy. I do understand about policies but I also expect shoes to last longer than three months when I’ve only worn them about 6 times to work. I would tread lightly with this company as they will protect their interests and do not feel compelled to take care of a customer.
Hello Julie,
Your feedback regarding the service you received at JustFab is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Oct. 3, 2018
I love JustFab and I’m so happy I discovered them. It is convenient as I do not have a whole lot of time to go out and shop around in stores. I love their website too. I just type in what I’m looking for and once the page loads, it shows various selections. Their style expert gives me some good selections. Considering that I travel a lot, I don’t wanna be throwing the same things in my suitcase, so it helps with the variety. I got some boots the first time I bought from them then I got my second pair for like $5. It works for me and I have been ordering from them for about a year.
I like that when I accumulate points, I can use them towards a purchase. I got a nice leather bag that I would have paid $50 for but I got it for 10 bucks. A few months ago, I bought a pair of good quality boots and the zipper broke but that was the only problem I've had. They never gave me a hard time. When I had to return something, it was no problem. They just sent me a thing that I can put the stuff in the box or back in the package and send it back. I recommend JustFab to all of my friends or anybody looking for a place to get some shoes or jewelry.
Hello Elizabeth,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed Oct. 3, 2018
My daughter-in-law and I bought the boots that we wanted from JustFab. Finding the items was okay but the shoes ripped already. Melissa got to wear her shoes three times and the soles fell off. So, their quality of work sucks. I've been a member for a couple of months and as a member, their cost was my favorite. But I closed it because their shoes kept breaking. I don't like JustFab at all.
Hello Virginia,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Oct. 2, 2018
JustFab had a sale and so I purchased from them. However, it was a little hard to find matching outfits in my size. Even so, I can continue being a member of JustFab and skip months. I also love the quality of the items I bought.
Hello Loreal,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed Oct. 2, 2018
JustFab had ads on Facebook and I liked the boots that they were advertising. I got my first pair of boots for 10 bucks and then I purchased eight more pairs with them. But then, they didn't have my size anymore. They would advertise things and then they would be out of the most popular sizes for six months out of the year. Good thing you can skip a month with them. I've been doing that since I haven't been working recently and also because they didn't have my sizes. Although it's been a year since I've even ordered anything from JustFab, I liked that when you paid monthly, that amount went towards the purchase of whatever pair of shoes you wanted to buy and you would earn points for it. So far, I like all the booties I bought from them. They seemed to be good quality. All in all, while I'm satisfied with JustFab, they should try to stock a little bit better.
Hello Kim,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Oct. 2, 2018
My daughter got a couple pair of shoes from JustFab and they had a good price. The shoes looked very nice too. When you first sign up, they do a little quiz so they look for things that you might like. So when you get there, you get to see things that you probably like and wanna get. The selections from the style expert are pretty close to what I like. There was also an introductory offer when I first signed up and it was nice. I got a pair of boots and everything, including the material, was really good. The quality was amazing and I was very impressed with that. I've been a member for seven months now and my favorite part is browsing the shoes.
Hello Angelica,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Oct. 1, 2018
I live in Western North Carolina and we don't have anything around here. Ordering from JustFab.com was a simple, easy way to update some stuff and be able to shop whenever I wanted instead of having to try and track down a place to go. Whenever I order a few things and I have credit and get a discount, it turns out to be a really good price. Also, the selections given by the style expert are good and the dresses meet my style. I ordered from another website one time and I was very dissatisfied. Conversely, everything I've gotten from JustFab has been great. I've got a couple of dresses that I wear very often. The boots I ordered last year weren't as rugged as I would have liked, but they are great and I wore them all winter. It has been a good experience and I would recommend JustFab to friends.
Hello Sarah,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Oct. 1, 2018
A friend of mine likes her first purchase from JustFab so I thought of giving it a try too. Looking for an item or style was okay but I never got my first choice on the items. I got a cape and a jewelry stand which seems kind of cheap. I know the retail value of the box was higher than what the things really cost. I was a member of JustFab for a short time but then I quitted because I was not very impressed with some of the items that were in each box. Also, they were too expensive.
Hello Suzy,
I'm sorry your items was not what you expected. This is not how we do business in JustFab. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Sept. 30, 2018
Somebody I know had a purse that I liked and it was bought from JustFab. I bought some boots from them too and it looks very nice. The selections that are given by their style expert are okay and they are items that appeal to me as well.
Hello Rauteccia,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed Sept. 30, 2018
I saw that JustFab had cute shoes that I liked and wanted. Plus they had really good prices. So I signed up. It's easy to find the styles that I like but there are a lot of times that they're out of stock of certain shoes that I'd like and in the size that I need. But so far, I’ve gotten several pairs of boots and I really like all of them. They’re really good quality. They have really good thread on the soles and they seem to be holding up really well. When I got a pair of shoes that wouldn’t fit, I sent them back and they addressed the situation very nicely. I also like the fact that they will send you deals through emails. Also, when you don’t have the money that month, you can skip that month and that's easy to do. JustFab is a good company and I recommend it to people.
Hello Ashley,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Cheers,Ivy
Reviewed Sept. 29, 2018
JustFab's prices are very reasonable because they are always having a sale. You get special sales for being a member. Finding items was very easy too and I get a good variety of selections from my style expert. My favorite purchase is a pair of black and nude sandals but criss-cross in the front. The quality of items is very good. It’s like name brand designer but at an affordable cost. You also always get items very fast.
Hello Julisa,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,Ivy
Reviewed Sept. 29, 2018
I decided to shop at JustFab for the selection and the fact that I didn’t have to go anywhere to do it. It’s convenient and whether I’m home, out or travelling for business, I can access it. When I don’t need anything, I can pass months and save up. Then I get a gift card if it’s too long. It's good. JustFab also gives some freebies with orders or there could be reduced cost. I’ve also done a couple of buy one get one free deals. Both my daughter and I pick what we want.
The selections from the style expert are usually not my kind of thing though. JustFab is limited on what they have, like they always have high heels. But I can’t wear high heels, and they don’t have very much of kitten heels or wide shoes. So I have to be selective in what I order if I order shoes. Also, some are better than others in quality because generally, the material is not real leather. Man-made fabrics and materials are used in the shoes so I take that into consideration when I’m buying something.
Still, JustFab has a lot of products and it's very easy finding what I like. The last pair of sandals I bought seem to be the one that I’ve been using the most. They were good. JustFab also has great customer service. They have handled some returns for me and there has been no problem there. I've been a member for a couple of years now and I’ve gotten several people hooked on it as well. I've told several people to go out there and look, and the next thing I knew, they were buying stuff.
Hello Lisa,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Sept. 28, 2018
It's easy to find the items I'm looking for at JustFab and they also have good deals. I've been a member of JustFab for a few years now and I like to take advantage of the VIP perks. The selections they suggest to me are good, as well as the quality of the items that I purchased. My favorite purchase is the boots. It's comfortable and has nice material.
Hello Lacey,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Sept. 28, 2018
I liked the items that I saw on JustFab and I was curious about the quality of their products. I liked that everything was right on that one site, including shoes, pocketbooks, and clothes. It was easy to locate the items that I was looking for. Also, the selections given to me by the style expert were things that I would wear and these were okay. Ordering from JustFab was a very easy process. When I ordered initially, it was a special offer. I liked the stuff that I received, which was of good quality.
Hello Gayna,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed Sept. 27, 2018
First bad experience with this website was trying to place an order for my sister’s gift. I went through the whole fill out including my credit card and it kept giving me an error message, tried it 5xs thinking it had something to do with my phone but luckily I went to go check my online bank statement and they Did in fact charged me the 5xs. I called customer services right away and explained to the guy what the situation was. He came around and said that nothing has been charged to my card that he didn’t see anything on his end which I told him “I must be seeing things then because I see it right here clearly in front of me on my bank statement”.
He stated that he was going to retry it again, now for the 6th time and said “Don’t worry you will not be charged. I just want to see if it is going through”. I told him to stop because it got charged AGAIN and he said no. Now what was supposed to be $15 added up to $90! I told him thanks for the help and hung up. I called my bank right away they said I was most Definitely charged the 6xs, Luckily they were able to refund me back right away with no issue.
Now 4 years later I wanted to give this site another chance to get boots and see if maybe they fixed their system and again, they did not. The website itself wasn’t letting me click on neither my size nor color. It wasn’t even letting me put anything on my cart. I contacted customer service and explained to them and they gave me the whole “We apologize but our JustFab website have been glitching on every desktop and phone blahblah” speech. Now, Why would I want to buy from a website like this? Nope. I’m okay on that one.
Hello Genesis,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,Ivy
Reviewed Sept. 27, 2018
It was very easy to look for items at JustFab and I liked their prices. I also like the quality of the items that I purchased, especially that pair of red and black heels with hearts for Valentine's Day. I was only a member for about six months though because they took money off my card before it was time and it was hard for them to put the money back on my card.
Hello Tiara,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Sept. 27, 2018
JustFab had a nice, big selection for a really good price and that was what made me purchase from them. It's almost a year now that I've been with them and I've made about four purchases. It was very easy finding the styles and items that I liked. Plus they keep me updated with all of their stuff that comes in. I get emails as soon as something new comes out. The style expert's selections are good too. If I pick something else, they're similar items, which is good. The ordering experience is very easy and simple, and I've taken advantage of the two for one price offer. I did that with my granddaughter and we both got a pair. I also got my granddaughter a pair of knee-high boots and that was my favorite pair. I really liked the way the heels were constructed. It was really nice. Overall, I was very pleased with JustFab and I recommend them highly.
Hello Brenda,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Sept. 26, 2018
Such a horrible website. At first I thought I was getting a great price on these shoes, but really the price I paid was a reasonable price for a pair of shoes like this. If you are no a VIP member, the prices of these shoes are absolutely ridiculous and not worth it. They rarely even send the right shoes/right size and then the whole process to either get a refund or get what you asked for is such a hassle. When you checkout, if you're not SUPER careful, it automatically signs you up to be a VIP member and sucks $40 out of your bank account every month. I paid for 4 months without even knowing it!
And then when it was brought to my attention, I cancelled immediately and they sent me an electronic gift card with only one month's worth of what I had been paying unknowingly. But, again, JOKES ON ME because there is nowhere to enter this gift card number when you're purchasing online. I then emailed JustFab NUMEROUS times about this issue, but I have failed to get any response. Now hey, can't blame anyone but myself for not realizing that I had been swindled, but if you ask me IT'S NOT WORTH YOUR MONEY.
Hello Monica,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Sept. 26, 2018
I tried JustFab, then I discovered that they are also selling FabKids, so I ordered some items for my daughter. Everything is in there, so it’s not difficult it to find the items or the styles that you’re looking for, then you choose whatever you want. What I like about being a JustFab member is that they always email me if they have a promotion, so I keep myself updated. They had a promotion where if you buy one item, you can get 50% off on another item, so I got two pairs for $9.99. The selections given to me by my style expert have been good. I’m a simple person and I don’t walk with high heels that are so thin. So, they gave me some ideas and when I go to my account with JustFab, whatever fits me appears there.
Generally, the quality of the items that I received from JustFab is good. Unlike the items that I buy in the other store or when I go shopping, the JustFab shoes that I wear are comfortable and my feet are not hurting. My favorite purchase is the pair that I'm always wearing. Its heels are broad and not high, but I still fell. My daughter is also always using the shoes that I ordered for her, which is like smaller gladiator footwear. JustFab is doing a good job and I would recommend them. In fact, I recommended them already to my cousins. They’re so fashionable with shoes and I told them that they should buy from JustFab which has good quality shoes that are not easily ripped.
Hello Karen,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed Sept. 26, 2018
I've been using JustFab since I was in college, and it has been really easy to find items because everything is set up. I like the quality of their shoes. I also purchased three bags from them. I made it as gifts for people, and I kept the third bag. They were made of high quality materials. I take advantage of the VIP member thing, and it is good because I don’t have to pay everything at the same time. If I just pay little by little, they take it out of my account monthly. That’s a good thing because sometimes you want to buy something but you don’t have the money. So, that helps a lot.
Hello Mballou,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,Ivy
Reviewed Sept. 25, 2018
I was in college when I first purchased from JustFab. I was on a tight budget then and I needed new shoes. Their VIP membership was great for the time-being and it was super easy for me to find the style that I liked. However, I’ve canceled my VIP membership because I don’t use it and I forget to cancel on certain months, and I don’t have it in my budget to be charged by them monthly. But, even though, it’s still technically on my account, so I can add it back in if I would like. JustFab is a really great place to go as a VIP member, so check them if you’re on a budget and you need a new pair of shoes. I’ve had the same pair of shoes that I bought from them for about three years now, and they’re still in great condition.
Hello Taylor,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed Sept. 25, 2018
I like the stuff on JustFab and around Christmas time last year, I saw some boots that I thought my sister-in-law would like. When you first join JustFab and buy a pair of shoes, you get another pair for free. Then, you build up points and the more points you build up, the more discount you get on shoes. Finding an item there is easy and if I don’t find anything I like, I can always check the "skip the month" button and I’m not obligated to buy. I’m happy with everything that I purchased from JustFab but I like the boots the most. The shoes that I got from them are of very good quality too. JustFab is worth taking a look at where you can find a good selection and good prices.
Hello Allison,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Sept. 24, 2018
JustFab's website is being unchecked with what’s actually available and what’s no longer in stock. It was easy finding stuff that I liked, but I’ve had a few problems with them not being available, or finding out weeks later after ordering that they weren’t available or was on back order and that I am getting refunded. It had happened to me at least two or three times. When I purchased last Christmas, I had a really bad experience, so I haven’t purchased since. I did not cancel with them, but I’ve tried to cancel my VIP each month by not paying a couple of monthly payments. Nevertheless, I really like the boots that I got from them. Watch the back-ordering and what is actually in stock at JustFab.
Hello Sarah,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Sept. 24, 2018
JustFab was having a sale last January on Facebook so, I clicked on it. They had a really cute coat that I wanted, and it was only $12. I also like that they have a wide range of sizes. I bought two things from them and the quality of the items that I bought was really good. They have a really good deal if you catch it, at the right time when they've got a deal going on. And if others don't already have a lot of stuff, it's a good way to build up their closet without having to go to a store.
Hello Julianna,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed Sept. 23, 2018
JustFab.com is set up the right way and I like the ease of looking through it. Last winter, I bought boots and they fit just right. I liked the look of it as well as its quality.
Hello Yvonne,
Thank you for your compliment! We are glad that you are satisfied with the styles we have in JustFab. Hope to hear more from you in the future!
XO,Ivy
Reviewed Sept. 23, 2018
I enjoy JustFab more than I like ShoeDazzle. It's pretty easy to find items that I like in JustFab and they have better boots. The items are made well and they have a great selection.
Hello Nicole,
Wow! This is awesome to hear from you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,Ivy
Reviewed Sept. 22, 2018
I opened an account at JustFab for my ex-girlfriend who liked shoes, and I was a member for a year and a half. I got her a couple of shoes and some boots for Christmas the first time. Finding the style I was looking for was not a problem. In fact, I saw some things that I liked for her and purchased it. I was able to take advantage of the discounts being offered in getting to buy more than one pair of an item.
One time though, they shipped the shoes before I could surprise my ex-girlfriend. The account was in her name and so the item shipped to her home. Because she thought the shoes she got was from someone else, she just put them in her closet. A whole week went by before she realized that it was from me. Although she was very happy with the items I purchased and I enjoyed my experience with JustFab, they don't have anything for men. I closed the account when we broke up 'cause I have no need for it anymore. Still, I was satisfied and I would recommend them to a friend.
Hello Willie,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Sept. 21, 2018
I was shopping for my girls for Christmas and JustFab had the promotional "buy one pair of shoes, get one 50% off" special going on at the time. It was easy to sign up with them. It was easy to maneuver through the website and purchase the order. The quality is really good, and my favorite thing about being a member was the rewards. I like a lot of the selections from their style expert, but I didn’t like how some of the outfits that they would put together. They have five different styles, but none of the outfit actually went together. It would have been better laid out if they would've just been individually laid out as a outfit. It didn’t coordinate because you have five different pair of pants that went with five different shirts, but none of them crisscrossed. It wasn’t like a mix and match. None of them actually went together besides this one specific pair of pants.
It was extremely hard to get through to cancel the membership. It took me about two months after the fact to get through, so it would stop coming out of my account. I tried cancelling the membership online because there’s a symbol that you can click when you're in your account and it would take you off of the recurring month. But it wouldn't pull up on the computer. I tried to call but it took forever to get through to someone and then there was so much information you had to provide them. But overall, JustFab is a really good website and it has a lot of really good benefits. I'd definitely recommend it.
Hello Ciara,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Sept. 21, 2018
I like the convenience being with JustFab. I took advantage of their new member price. I had three purchases and the quality was okay. But cancelling an order was a little difficult. The rep told me that I couldn’t cancel because I was not in the cancel window. I didn't know there was a cancel window. Then I had to call another time which was very annoying because I have a job and making some calls like that is hard to do.
Hello Jeannie,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Sept. 20, 2018
I like the style of the boots that JustFab has and the discounts that they run, like the special sales where if you buy two pairs of boots, you get them for 24 bucks. While the selections are okay and finding the items I'm looking for is easy, some of them aren't quite what I expect. Others are right on point with what I like though. I also like the “skip this month” option, especially when I run into hard times with money. I’m not forced to buy something every month to stay a member. A couple of months ago, I ended up purchasing a dress, a watch and a pair of sandals. While the watch is nice and the sandals are of good quality, the dress is a bit thin. I also have two pairs of boots from them that I like.
Hello Brittany,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed Sept. 19, 2018
I have ordered nearly 13 items so far from JustFab and trust me all of them are just fabulous. Their quality for just $40 a month is totally worth it. They have an amazing collection of footwear but I can't enjoy them as my footwear size is 5 and JustFab sizes start from 5.5. I've been looking to write to JustFab since a 2 yrs now and have not been able to write a feedback in a legit place. I hereby request JustFab Team on behalf of my many friends to please add sizes 4.5 & 5 to your footwear and let that market be available to all of us who are wanted to enjoy your products more and beyond. Please please please add size 4.5 and 5 to your footwear collection.
Hello Pramila,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed Sept. 19, 2018
I like shoes and JustFab got a lot of different varieties so I thought it would be an affordable option for me. I was a member for about six months and I got a couple of credits, but when I went to use them, they didn’t apply them the way that I thought they should. So, I opted out of the whole thing because I don’t think it’s right. If we’ve got credit, we shouldn’t have to pay extra money in. Also, sometimes the styles were not for me. Still, whenever I was looking for an item or style, it was really easy to find it using the site. I made a couple of purchases from them, including some nice jeans.
Hello Jennifer,
Your feedback regarding the service you received at JustFab is very important to us. We want members to enjoy shopping. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Sept. 19, 2018
My friend told me that she had a good experience with JustFab when she ordered shoes. I like their clothing, but I didn’t have a good experience, so I stopped buying there. Everything on picture looked awesome, but what I saw in the picture wasn't what I got. Also, the quality of the things I purchased did not look like how it was in the picture. If the quality was supposed to be good, their special offers would be great. But I wasn’t happy with the item so I didn’t use it. It was a waste of money.
Hello Ludovina,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our member service team will contact you shortly.
Best,Ivy
Reviewed Sept. 18, 2018
I had 3 credits that went unused for a year so JustFab converted them to 3 gift cards. Initially I thought that would be ok since the gift cards are not supposed to expire. After several months of trying to use them I have figured out it is a scam. You cannot use the GCs if there is a sale or promotion. There is ALWAYS a sale or promotion so they can never be used. Called customer service to try to get assistance and they told me they just recommended that I go with the promotion. It was a better deal and there was nothing they could do for me to use the GCs. But since they never expire someday I should be able to use them. Are you kidding me?!
Hello Katie,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed Sept. 18, 2018
I was never told that I was supposed to be charged every month as a member, so I cancelled it. But during the one month that I was a member, I bought a pair of boots and I didn’t really care for them. They were a lot higher than what I thought. I'm happy with my experience but it’s not something that I would want to pay for every month.
Hello Kayla,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Sept. 16, 2018
It's easy to find what I want in JustFab. But the scheduling and the budgeting are not practical. There were times that I forgot about the subscription and they charged me right away on my account. That's frustrating because there are times when you don’t have the budget for that. But then you don’t have a choice but to spend it because they had charged you right away. I wish they could ask me beforehand and let me know about it. I’m always busy and I don’t have time to shop. I even skipped for two months already. I’ve also ordered a lot already so I think this is too much. I can go back anytime if I want to. But for now, I’m probably gonna cancel my subscription.
I like the stuff that I've ordered though. I like the material and the wedges. I like the shoes because I’m really a shoe-paholic person. But there are clothes that I ordered that are big on me. I ordered a couple of formal clothes because I really liked them. But I’m a petite person so even if I ordered the small one, the item is still bigger on me. I need to bring it to the repair shop to make it smaller. That’s also my frustration because I can’t wear it right away. Otherwise, I like the quality of their products. It is really good. The shipping is good too. My orders have come at the right time. And when I've called JustFab sometimes, the people I've talked to have also been really helpful.
Hello Victoria,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Sept. 13, 2018
I love shoes and I’ve been a JustFab member for a year now. The selection from their style expert is good and the items have great quality and correct sizing. I sometimes let the $39.99 membership fee that comes automatically the 1st of the month add up so that I can have a better shopping experience and I don't have to pay anything. The blue rain boots I got from them came in handy this summer because it rained a whole lot. Overall, I like the service at JustFab.
Hello Michelle,
Wow! This is awesome to hear from you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,Ivy
Reviewed Sept. 12, 2018
I’ve seen JustFab on Facebook and one of my friends who ordered from them told me to try it out so that’s what I did. She said that the items get delivered to my house and I get to pick whatever kind of shoe I want. I like the selections that JustFab has. I ordered shoes and they came in. I like the quality but they weren’t really what I was looking for and they didn’t fit my feet. The shoes were nice but they would've been really cute if they fit.
Hello Megan,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,Ivy
Reviewed Sept. 11, 2018
JustFab has some nice items which are reasonably priced and it gives me the option to make purchases whenever I want. I like their selections and the fact that I can see more options. A few months ago, I bought a dress, a sweater and some shirts and clothes from JustFab and the quality of the items was very good.
Hello Catrice,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,Ivy
Reviewed Sept. 10, 2018
JustFab has a wide variety of different things that somebody can like. And finding a style or an item that I wanted was easy. My sister had a pair of heels that I wanted and that was why I started with JustFab. I was a member for a couple of months and I ordered two pairs of shoes. I like them both. The quality is very nice too.
Hello Amber,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!
XO,Ivy
Reviewed Sept. 9, 2018
I really liked JustFab at first but now, I’m deciding that I’m not going to be purchasing anything else from them. I have gained a little weight over the last two years since I’ve been ordering from them, but not a significant amount of weight. When I first started ordering, I go with large. Now, it’s extra, extra large. I have not gained that much weight to go up two sizes. So, JustFab changed their sizes. I feel like that’s a little fat shaming. I shouldn’t be made to feel like I’m obese, because they changed their sizes. Anything else I buy out of a store, I’m still on a large. They need to fix their sizing. The clothes have changed too. It used to be where they were longer and it didn’t show my rear. Now the clothes are all tight even if I get an extra, extra large. The style has changed on the whole website.
I used to love the quality of their items. I liked the customer service too. I even recommended them to a lot of my friends. However, I was very unhappy with the last order that I placed. I really liked their selection, but in the last six months or year, maybe they’ve gotten new stylists and I don’t like the selection now. Also, I don’t like that they’ve gone up in their sizes.
Hello Jessica,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed Sept. 9, 2018
I like JustFab's buy one, get one free and half price sales. However, the selections of their style expert usually aren’t correct. I usually just want flat shoes and they give me all kinds of things that aren’t flat. I usually just find things I want myself. I bought boots a few months ago. They didn't fit so I needed to send them back. It was difficult and more hassle than it was worth. Also, when you’re a VIP and you log between the 1st and the 15th, they charge 39.99. Then when you purchase something, you don’t qualify for any 50% off deals. You have to pay full price. Now, I have 39.99 in my account that I need to spend and I don’t want to pay full price for something that I could get for half price if I wasn’t a VIP member. Also, they should be more lenient on qualifying for the buy one, get one free.
Hello Jessica,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,Ivy
Reviewed Sept. 8, 2018
My sister told me that she likes JustFab and their shoes were cheap. When I saw a couple of shoes she got, I liked them. I've been a member of JustFab for a year now and I like their discounts. They had a summer sale and I got two pairs for $28 which were the Jada and Kissa Pumps. They're good and I like them. However, I noticed that when I forget to skip a month and I get the credit, the credit doesn't apply to whatever deals they have going on. I can't use the credits and I don't like that. Other than that, I have recommended JustFab to people.
Hello Nahomi,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Sept. 8, 2018
I liked what I saw from JustFab and the quality of the item I received was perfect. However, most of the shoe sizes were small and I preferred if they do bigger sizes. Every other thing about them was good but they deducted my money every month without me knowing it. I kept paying and I had to always call them to tell them to cancel it. I also joined in to one VIP thing that I didn’t know anything about and they deducted $40 every month. I’ve told them and they cancelled it.
Hello Bisola,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Sept. 7, 2018
I've been a member of JustFab for a few years now. I like their different stands, the way they service and their boutique with things that I like. Finding items that I was looking for was easy and I can filter by colors and size. Their reps are also spot on most of the time with the selections they give. Also, they have sales every now and then. The last one I took advantage of was the 50% off. A couple of months ago, I bought a pair of shoes and denim wedges including a few items of their clothing and their quality is good. My experiences with them have been great. When my packages were lost a couple of times and were delivered to the wrong address, they were great about resending my items so I really like them and I've referred a couple of people to JustFab.
Hello Laura,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service to every member!
XO,Ivy
Reviewed Sept. 6, 2018
I've been a member of JustFab for two months now. Their prices are a lot cheaper and the shipping was good. There was also a wide variety of selections. However, the return policy is not really easy. I have to pay for the shipping again. Still, I like the first pair of boots that I bought and I got what I paid for.
Hello Shreeja,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
Best,Ivy
Reviewed Sept. 6, 2018
JustFab is a good website to get reasonably priced items. I've taken advantage of their 50% off sale. I've been a member for six months now and they have really fashionable items. I like the selections that their style experts give. It's also very easy to find the items you're looking for and I like that I get monthly updates on my email. The quality of the things I've gotten from them has been really nice. They’ve been lasting all summer and if I use them a lot, they’re still in good condition. My favorite purchase is my beige mules.
Hello Ashley,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed Sept. 5, 2018
My friend treated me with a gift from JustFab and I ended up signing with them. I purchased a reversible tote bag and it was shipped in three days. It was fast shipping and it looks good. I love the color. I also checked out a few shoes and clothes and they were nice. JustFab has good quality products and good customer service. I’m satisfied with them.
Hello Dionna,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,Ivy
Reviewed Sept. 4, 2018
I had JustFab before and I signed up with them again. They had a particular style that I wanted to purchase and their little deal was a good thing. The selections given by the style experts were good and the items were normally on point. Early this year, I bought some sandals and their product’s quality was good. However, when I had to return an item, I got confused and they made me call back because I had to do something online before they could help me. Once we got it out of the way, I was good. JustFab should send emails and text messages when it is time to do a purchase or opt out of that purchase for the month. I miss on a lot of the promotions if they don’t do it by a certain time.
Hello Stacey,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Sept. 4, 2018
I liked the idea of having the variety of choices at JustFab. Everything was always on trend and it was at an affordable price. I’ve been a member of JustFab for a few years, however there are a lot of times where it may not be in my budget for the month, so I skip my month but I use them often. I have a 12-year old daughter who is very tall and she wears a size 12 woman’s shoe, and JustFab is one of the few places that I could find her cute shoes. Sometimes, I let my points accumulate and I go on a shopping spree and use them all at one time. I started out shopping for me but now it has been more for my daughter, so I had to go in and tweak what we’re looking for but the suggestions from the style expert are always great.
I have a handbag that may have broken a bit sooner than what I would’ve expected them to. The leather has started peeling on the straps. There were some things that I may not have used very often, but I’ve had them stored in a plastic bin. I pulled them out to use, but I recently threw it away because of that. But for the most part, the quality of our purchases has been okay. And if anything comes in and I don’t like it or I’m not happy with it, they have a great return policy. I just go into their website and let them know that I’m returning it. I’m able to print out the shipment label and I put it in a box and send it back. I don’t have to pay for return shipping and they usually put the credit back on my account. I usually recommend JustFab as something that others should consider checking out to see if it fits their needs. It is something they can do on a budget and still feel like they are being fashion-forward.
Hello Lagala,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed Sept. 3, 2018
JustFab was offering buy one get one. My last purchase was two pairs of shoes and they were good. I always like the quality. It has been three years since I have been a member and when I had to return something a couple of years back, the process was very easy. It was actually just an exchange since I thought that something looked different and they exchanged it out for me.
The personalized boutique is irritating. It's not needed and none of that stuff is stuff I like. Moreover, their VIP membership is stupid. They make it that way so you will have a hard time skipping the month where you can forget to skip. Then they charge you $39 and they don’t refund it. Still, I always tell people about JustFab. New members get a cheap discount on shoes.
Hello Shalonta,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Sept. 3, 2018
JustFab is a good website to go to. I wanted to see what they have so I signed up with them. I've been a member for a few months and so far the items that I have purchased from them have been of very high quality. The selections that were given to me by my style expert were good. I visit their website and if I see something I like, I buy it. JustFab has good deals and their clothes and shoes are good.
Hello Devon,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Sept. 2, 2018
I was a member of JustFab for six months. I canceled my membership because I could not afford it. However, I liked all the purchases I had with them. The last one I bought was a pair of sandals. I took advantage whenever they had clearances. I bought from them because of the deals they had. Their customer service was really good and helpful about everything. The selections made by their style expert have been good and accurate, too.
Hello Angelina,
We love our member and we value your business. We want to thank you for giving us the opportunity to serve you. Our member service is always open to hearing feedback from you. Thank you!
XO,Ivy
Reviewed Sept. 2, 2018
I ran across JustFab when I was browsing online and I told myself that this could work out. I've been a member for about a year. I liked the clothes that I got and the styles were nice. However, I ordered one time and I didn’t receive my stuff. The last time, I was trying to place the order and they took the money twice. I talked to JustFab and they kept on saying they only took one payment but I could see the money that comes out of my account since I have it set up on my phone. We never got to any resolution and I never got my payment back. I am very dissatisfied with JustFab.
Hello Roxie,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed Sept. 1, 2018
I like the shoes I find at JustFab. Finding styles is easy when it's not sold out. I've been a member for about five months now and I like that I can skip months if I don't see what I like.
Hello Deanna,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed Sept. 1, 2018
It was kinda easy for me to buy something online from JustFab while I was working. I was a member for six months and I bought a couple of things. I got a sweater as well as some boots and I still have both of them until now. I haven't worn them because it hasn’t been cold yet. They are nice and the quality equals out for the price. At the beginning, I didn’t read the fine print good enough and they took money out of my account the second month because I didn’t know you had to push skip. Maybe that should be in bigger print. But they fixed it for me and when I called, they didn't give me any trouble. Then they put my money back. I would recommend JustFab. They have a lot of things to choose from and if you’re very busy, you can get your order up online.
Hello Misty,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Aug. 31, 2018
I've been a VIP member for a long time and my status was bumped to elite. Before this, I would put items in my cart and the sale price would disappear. Also, I had a credit for $39.99 because I forgot to skip the month and a few months later went to use it. A chat rep stated to me that I would have to order over $39.99 to get the credit or it didn't apply. Since virtually almost everything at that time that I wanted to order was $39.95, that meant I had to order more than one item and spend more money than I wanted too. The other day I went to place an order with another credit I had, because again I forgot to skip the month and when I placed the items in my cart, the sale price disappeared. I spoke to someone on chat and they corrected the prices for me and I was able to order.
However, after that order I received a $20 credit for getting promoted to elite status. I went to buy a jacket that was on sale for $28.17... but when I put it in my cart it was the VIP price of $48.95. I again contacted a chat rep and they refused to give me the sale price. Stating I couldn't combine the $20.00 offer with a sale price. No where does it state this on the $20 offer that was offered to me that I earned. I told the rep I'd buy something else close to $20 and cancel my membership. Get this! The rep tells me I can earn points for reviews for more great offers and discounts and to send recommendations of JustFab to friends. ARE YOU KIDDING ME! Didn't even recognize the fact they lost a customer, nor did they care. They should be investigated by their State Attorney General for false advertising and misleading the consumer. I am submitting this review everywhere I can to warn consumers.
Hello Lisa,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,Ivy
Reviewed Aug. 31, 2018
I have been a member of JustFab for six months. I could get a little something for myself each month regardless. It’s budget-friendly and the more you buy, the more discounts you get. I liked that and it was really convenient that I could just go on the phone and look for something nice. They also do well with the notifications. I don’t find those annoying. They’re usually pretty decent and only often enough. When the seasons change, they have a good selection of boots and I like the pair of boots I bought. The last thing I bought was a pair of heeled sandals. They were really nice and the quality is nice as well. I always get compliments on them.
But there is a good amount of time that I don’t really see what I like. That might not be their fault but that's how it is. I see a lot of the same styles that were on the site months ago. I’ve been skipping months not just because I needed to but because I’m a student. But before that, I just didn’t see anything that caught my eye. The clothes were pretty plain to me. I could wear some of those stuff to work, but that’s about it. They don’t need to be a copycat, but if they would focus a little bit more on what’s in fashion at the moment, they could get more people.
Hello Christy,
We would like to sincerely thank you for notifying us of your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Aug. 31, 2018
I liked the styles and the pricing of JustFab, as well as the VIP perks of being a member. I went to the website and looked around to see if there was something that fit my fancy. However, it took a long time for items to come in and what I got was not really the best quality. This is why I think the pricing was so low. Also, the sizes were always too small. Still, I would tell others that JustFab is okay and that they have good pricing.
Hello Linda,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our member service team will contact you shortly.
Best,Ivy
Reviewed Aug. 30, 2018
JustFab's prices are reasonable. I also like the fact that I don't have to leave home and I can just shop from there. I live in a small town and so I have to travel for an hour to go shopping. I have been a JustFab member for about a year now and I try to purchase every other month. Now, I have hip shoes and I didn’t have to go shopping anywhere for them. The quality of the items is good, but sometimes the heels are a little bit higher. It’s either flats or heels, and there’s nothing in between. Still, finding items I like is really easy and the selections given are right on. I recommend JustFab to others and I just talked to my friend the other day about how she should try it out.
Hello Qiana,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Aug. 30, 2018
JustFab's shoes were nice and unique. I was attracted to the reasonableness of the price. Instead of paying a lot of money for a shoe that I'm not gonna use often, I pay a more reasonable fee for a shoe that I wouldn't have bought otherwise. I mainly buy high-heeled pumps. I also purchased a couple of boots and the leather was not great. It doesn't wear very well and I stay away from those unless I see something that's unique. They're so affordable that I don't feel bad about making the purchase even if I know it's not gonna last for a long time.
I use the style selector. I don't think their style expert gets me so I ignore their selections, but I go through it and I order whatever I like. I noticed that about a year and a half ago, they changed manufacturers because my number changed from 7.5 to 7. I adjusted it, but the styles of the shoes have changed which has slowed down my purchases. The customer service is fantastic though and the return policy makes it great. I've recommended JustFab quite a bit.
Hello Maria,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed Aug. 29, 2018
JustFab provides good service and they have nice stuff. I was looking for boots and they had it. Then, when you're a VIP, you get free shipping or big discounts on the shoes. I bought shoes from them and I still use them. They're of good quality. My favorite purchase was my sneakers that has a bow on top. I've been with JustFab for less than a year and I liked the time I had it. However, I already have to cancel because of financial reasons.
Hello Maria,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,Ivy
Reviewed Aug. 29, 2018
I've been a member at JustFab for six months now and it's fairly easy to find the items I'm looking for. I've made a few purchases here and there and I usually get my items within a couple of weeks. I noticed that the size varies on different styles, so the sizes aren’t accurate sometimes. But other than that, their selections and suggestions were fine.
Hello Andrea,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Aug. 28, 2018
I started trekking and I didn't have the time to go to stores and shop. One of my cousins mentioned JustFab to me and I signed up. They're doing excellently. The variety of styles that they offer is really good and you can’t beat the quality of the shoes to the price they have. Also, the style expert's selections are pretty. I love the quality of the items I bought from them. Also, the shipping time was less than a week, which was really quick. Try JustFab out.
Hello LeAndra,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed Aug. 27, 2018
I had a good experience buying shoes from JustFab. But the part where the strap of the shoes was ended up breaking and I just kept them. Then I cancelled my membership six months ago since I’m no longer working.
Hello Anne,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,Ivy
Reviewed Aug. 27, 2018
I've had a good experience with JustFab. I like the convenience of shopping on the internet. I have bought some booties and heels from them which I like. However, the selections given to me by my style expert have been hit and miss. Nevertheless, the quality of the items that I have purchased has been good.
Hello Freda,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed Aug. 26, 2018
I've been a member of JustFab for a couple of months but I canceled my account. Price point-wise, the quality of their items is where it should be. They also have a good variety, but nothing has ever fit. Their selections are meant for larger women and not for athletic and skinny women anymore. They are also overdoing their communication, showing up through cookies everywhere.
Hello Ashlynn,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Aug. 26, 2018
I was a member of JustFab for about a year. I'm a shoe lover and the selections given to me by my style expert were wonderful. Whatever I was looking for fit into my taste. I was also happy with the quality of my purchase. Although once, I had an issue with something that was a little bit small, I called and the rep gave me the authorization to send it back. However, there are things you want but the sizes are gone and you aren't given the option to be on back order. Currently, I have too many things so I had to cancel my subscription. Still, I would tell friends that JustFab was well worth it and a lot of fun. They'll get carried away.
Hello Diane,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
XO,Ivy
Reviewed Aug. 25, 2018
I've been a JustFab member for five years in total. The first thing I ordered from them was some heels, which I really liked. Then, as I was shopping through the page, I kept seeing their products and they have a really good sale. It's pretty easy to look for styles and they select items that appeal to me. I also ordered a purse from them and the cost wasn't very much. It's still standing, so that's pretty good quality for me.
Hello Shantel,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed Aug. 25, 2018
My sister gets her shoes from JustFab and I also buy from them. I have been a member for about seven months. It's easy to find the items I'm looking for, but not every pair of shoes I got fits me. I had printed the return slips but I haven't returned any of them. Now, I don't even have the return slips and I have asked for new ones but I never received them. It is also hard to call JustFab and speak to somebody. They wanted me to do everything in an online chat but it is hard to get through to somebody in the chat. They would also tell me that I needed to call and it is also a difficult process to actually get a live person on the line.
Another thing is one of the pairs I got looked cute online but I didn't really like it in person. The fit was terrible, too. Their wide calf needs to be a little bit bigger. I have big calves and I have a friend who also got wide calves but her calves are significantly smaller than mine. She had to return a couple pairs that she ordered in wide calf because they weren't wide enough. While the styles given to me are cute and I like them, I would not recommend JustFab. They have pretty good pricing but I didn't get anything that I could actually use.
Hello Ashley,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Aug. 24, 2018
I like that JustFab has different styles of shoes and finding what I'm looking for is easy. I just log in, look and pick what I like. I have gotten three pairs of shoes for nothing for being a member. JustFab is doing fine.
Hello Vernita,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Aug. 24, 2018
I needed some shoes and chose to purchase from JustFab as I liked their options. I bought some things from them over time. Although I put my account on hold for a little while, I've been happy with everything that I purchased from them. The items came in a decent amount of time and have fit.
Hello Kristina,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com