JustFab Reviews

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About JustFab

JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.

Pros
  • Special first-purchase discount
  • Free shipping for VIP members
  • Personalized style quiz
  • Discounts for VIP members
Cons
  • Must pause to avoid monthly charge
  • Credits do not apply to sale items

JustFab Reviews

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    3 featured reviews
    How do I know I can trust these reviews about JustFab.com?
    • 4,880,395 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 21 Reviews 3640 - 3840
    Verified purchase
    Staff

    Reviewed July 25, 2017

    JustFab has cute things and I can sometimes buy cheaply from them. I bought a pair of sandals this month. It is easy to look for things on their site if somebody wants to buy something and the style experts are good. My favorite is the pair of sandals I have worn. I’ll recommend them to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Karla,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase

    Reviewed July 24, 2017

    I am satisfied with the products that I have received from JustFab. The reason I opened an account was because you all had a wide width shoe collection. I would like more show options. I have had to skip a couple of months not because I don't want to purchase anything. It's because there isn't much for me to choose from.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sydney,

    Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase
    Customer ServicePrice

    Reviewed July 24, 2017

    I started my membership with JustFab last November. They were having some promotion that was pretty cheap. I bought a big hobo purse and a purse handle last April and they seem pretty decent. But I liked the pair of boots that I got the most. It's also easy enough to find items but half the time, you're going to get something not available in your size, and when you get it, it's not what you thought it would be. It’s happened twice and I don't order things that much. In addition, I wish it was a lot easier to cancel but it seems impossible to do it. I get promotions but I should be able to also cancel if I want to because every time I try, they’re saying I haven't done it this time.

    So every month, I get charged again and again and again. They’re saying I have credits available but I don't want credits, I want to cancel so I called. Also, if I wanted credit, I would just have bought them. JustFab has cool stuff but make sure that you want to be charged $40 a month because it's impossible to get rid of and you need to rethink your membership. They have good prices when they have those promotions and trendy stuff, but not very good customer service.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jen,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase

    Reviewed July 23, 2017

    JustFab was having a sale one time so I chose to purchase from them. It was easy to find what I was looking for. I've been a member for a couple of months now and I like the selections. My recent purchase was when I got sandals and some heels which were comfortable. It was a great purchase.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jennifer,

    Thanks for sharing your amazing feedback! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.

    XO,

    Samar

    Verified purchase

    Reviewed July 22, 2017

    I saw a JustFab ad on Instagram. The shoes looked really nice then I decided to go to the main website and showed my mom the shoes and we both liked it. We both got shoes from there. Finding a style was easy because you can go through and search up the name and I like how you can choose different colors. My first time trying to buy shoes, I actually became a VIP member and when I do buy shoes, I get a discount. I would recommend JustFab because they have good options to work with. My last purchase was a pair of shoes that I ordered for a friend which should be arriving anytime soon.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kimberly,

    Great feedback! We sincerely appreciate it and happy to hear that our members are happy. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase

    Reviewed July 21, 2017

    I made a purchased with you guys in May. You guys charged me again and when trying to reach you guys it was impossible.. I will never shop with you guys again. Basically stole from me.. You got money out of my account for no reason.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Estivsly,

    When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    Delay was resolved after I called through automated system. I called to see why my other 3 orders were shipped but not this one and system said it was still being processed and it got shipped next day as well.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Melinda,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed July 21, 2017

    I am very satisfied with your products. They look as good as in person. The fit is right on. I was worry about buying shoes online, but JustFab you are true to your word, and the quality is great. Thank you so much.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carol,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase

    Reviewed July 21, 2017

    The shoes at JustFab were nice and the selection given to me was good. Also, it's easy to find what I'm looking for and they have special offers and perks. I purchased two pairs a month ago and the quality is really good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Johanna,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase
    Sandra increased rating by 2 stars.
    Coverage
    After a positive interaction with JustFab, Sandra increased their star rating.

    Original Review: July 20, 2017

    I ordered a dress and I was disappointed to find out that the dress was too small. I wanted to exchange it, but you were sold out. I got a credit, but, because the purchase was my first, the credit doesn't cover anywhere near the cost of another dress. So disappointed. Wish the credit could have been for another dress rather than the measly $11.56. That really doesn't cover any of your merchandise.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sandra,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

    Best,

    Samar

    Verified purchase

    Reviewed July 20, 2017

    I like many of your styles! I however bought a pair of booties and after a few wears the strap on the back pulled out of the boot. I was very unhappy about it! I have to say that with that happening it makes me cautious about getting anything that's similar to it, which limits the selection.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alicia,

    Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

    Best,

    Samar

    Verified purchase

    Reviewed July 20, 2017

    I always let my credits build up and then I order clothes from JustFab. The clothing is trendy and fits well and keeps me up-to-date. I would definitely recommend JustFab to other people who are too busy to shop.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Moniqua,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our stylish trendy products and services. We always strive to provide stylish, affordable items for Fabshionistas like you!

    XO,

    Samar

    Verified purchase

    Reviewed July 20, 2017

    Plus sizes cannot be mislabeled. I ordered a size 18 (I am a real size 16) capri pants. I couldn't even get them up over my thighs. These could only have been a size 10 or 12 at the most. Very disappointing.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Caren,

    We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

    Best,

    Samar

    Verified purchase
    Price

    Reviewed July 20, 2017

    Easy shopping. Love the plenty of shoe color and styles to chose from for a good price. Love the styles on the clothes too. Only thing is the clothes sizes are a little deceiving. Overall love it. I will recommend to family & friends.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Joyce,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

    Best,

    Samar

    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    This is an amazing company, I love the clothes and shoes and every time I order the clothes and shoes I receive are good quality and the sizing is always on target. Customer service agents are professional and I always get my issue resolved.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rachel,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

    XO,

    Samar

    Verified purchase

    Reviewed July 20, 2017

    I joined JustFab in December of 2015 and as a member, I've been getting special offers. Also, their items are trendy. I don’t step on the trend so sometimes, their selection is new and sometimes it takes a bit to get used to. But their items are very good quality and I like the variety and the continued new styles.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shirley,

    Great feedback! We sincerely appreciate it and happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase

    Reviewed July 15, 2017

    I’m not American and when I go to my country I buy from JustFab for everyone because they have a good deal. I buy for me and some friends too. I buy some stuff for $7.99 and it’s awesome. Also the shoe that they sold is around $10.00 and it's perfect for me. I also love the clearance stuff. I've made one account with JustFab before and I canceled because I went to my country since I can’t use it. When I came back to America I made an account again and when I told the lady I'm going back to my country and wanna cancel she told me I can skip the month so it's good. Before I go for the clearance sale in a store but now I just search online and I find what I want which is easy. If there are some problems or a mistake I can return it and exchange it. They can give me another without charging me. Not like other stores. So JustFab is perfect and I love it.

    .

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Oaa,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase
    Sales & Marketing

    Reviewed July 12, 2017

    I have been a member of JustFab for at least two years now. They have a pretty large amount of stuff on their site. And it's easy to find items and styles. I like that they have some good sales and I've gotten quite a few things on sale. Certain items when they go on a sale, it’s like a $20 dress and you can't really beat that. And the quality is pretty good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kimberly,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed July 11, 2017

    I had JustFab for about two years. It’s easy to find the items there—you go online and if you see stuff that you like, you order it. When I was still a JustFab member, they regularly suggested items that I liked. My last purchase from JustFab were some shoes and it was back in March. The quality of the products are good. I've recommended JustFab and I had people go up there and order stuff. But I cancelled my account because I didn’t want it anymore. I didn’t order too often from them and I kept skipping a month. Then they went into my account and took out $39.95 every time I didn't skip a month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tempest,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase
    Sales & MarketingStaff

    Reviewed July 10, 2017

    I've seen a lot of nice things that I like from JustFab and items are easy to find. I’ve been a member for three months now and they have a lot of sales that I go with which includes buy one and get the other half off. The selection given by my style expert and the overall quality has been good, too. I had two pairs of awesome sandals purchased two weeks ago and they are my favorites. In addition, you don’t have to wait that long for your delivery.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Caresa,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more!

    XO,

    Samar

    Verified purchase
    PriceOnline & App

    Reviewed July 9, 2017

    I've been a JustFab member for two months and their wedges are my favorite purchase so far. It's easy to locate what I'm looking for on the website, the pricing is good and I like the reminders of purchasing items. Overall, JustFab is reasonable. Two for $24 can’t be beaten.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shamika,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed July 8, 2017

    I found some shoes on JustFab that I really liked and got them as I figured that it was a good deal to be able to do the two for $39. I was under the impression that you are able to get two pairs of shoes for $39 and that it was not a membership type thing. However, a couple of months later, I had another amount of money came out of my checking account. I called them and asked why that happened, and they said it was my membership. I said I didn't want a membership, then they did a refund and I canceled after that. They were more than accommodating when I told them that I didn't realize it was a membership and were really easy to deal with. There wasn't this bickering and trying to get you to keep it. I think that people should be made more aware that it is more of a membership that you're getting into, but other than that, it was a good experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Renee,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction. In the chance that you have any questions/concerns or anything at all, please do not hesitate to contact us at your earliest convenience at 866-337-0906.

    Best,

    Samar

    Verified purchase
    Staff

    Reviewed July 7, 2017

    I've been a JustFab member for more than a year now. I’m addicted to shoes and it's easy to find what I like because of my addiction. The thick heels that they have are better than the slimmer ones. You go to have crooked feet to be able to fit in those so I only purchase ones that have the thicker heel and the boots with thick heels. Also, the gladiator sandals fit funny. Other than that, I've always had good experiences with them and I would definitely refer them to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Joana,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase

    Reviewed July 6, 2017

    JustFab had different sizes and styles. It wasn't difficult to find what I was looking for. Also, I like it when they put a sale and I can buy what I want. In fact, about two weeks ago, I got a sandal from the holiday special. And sometime in May, I bought full-colored sandals and a jumpsuit. The quality was good and I liked them. I recommend JustFab to my friends.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Yuly,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffProcess

    Reviewed July 5, 2017

    I saw JustFab online and I’ve been a member for three years now. It’s easy for me to find the items I like in their website. Also, their items have nice colors and they have nice shoes, so I immediately bought from them. Their products have good quality as well. I purchase twice a year from JustFab. I like the styles suggested by their experts. I also like that they have a VIP promotion for their members. I returned an item once and the process was very easy. The rep stayed on the phone with me talking about my purchase. I did an exchange and they sent the new item quickly.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Disty,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.

    XO,

    Samar

    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed July 4, 2017

    JustFab had a sale then so I ordered 4 shoes. I love them, and the sandals are my favorite. It was so cute, nice and durable. However, it’s hard to find what I wanted. I went to their website and then on one site but it took five days for me to find what I wanted. I just tried and kept on looking. Sometimes when I look for something like sandals, everything is mixed up. If they can group the items together it would be easier for people to find what they want. Nevertheless, their service is so fast and accurate. When I ordered, I received my shipment after three days. It has been a great experience and I’m satisfied.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Prisca,

    Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase
    Sales & MarketingEase of Use

    Reviewed July 3, 2017

    I was getting ads on my Facebook page about JustFab and the style of their shoes looked nice. The website was easy to navigate and the customer service was great. But I was a member for two months only. My reason for leaving was geared more towards the shoe. You have to tie the shoes up your leg or around your ankle. They don’t give too much comfort or support like any type of cushion in the heel, so it’s hard to wear them after a while. My last purchase was right before Easter. It was a pair of day shoes but I only wore them for an hour. Nonetheless, my overall experience was amazing.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sharanique,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We’re glad you’re enjoying your purchases! We always like to know what our members are thinking so we know where to improve. We always like to know what our members are thinking so we know where to improve.

    Best.

    Samar

    Verified purchase
    Customer Service

    Reviewed July 2, 2017

    My oldest daughter told me about JustFab. At first, I was randomly looking instead of going by size or color. And then, once I figured that out, it made it easier if I had a special occasion. Then, I can go right to the colors I need. I’ve been a member since last year and I’ve built up points over time. And I didn’t realize that if I get many points, I can get free stuff. I went out there earlier and looked. They also send emails saying they have a $9.99 sale or a $5.99 sale. Then, I really try to get on there and find stuff and take advantage of those. The quality of the items is very good. I enjoy using JustFab and I‘ve had good experiences so far. and I will recommend it, especially if they’re looking for certain styles of shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tiffany,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed July 1, 2017

    I liked the sandals that JustFab had when I looked online. Finding the item or style I want from JustFab is also pretty easy once I put in my shoe size and I filter down. I've been a member for a pretty long time and my favorite about it is the easiness of ordering shoes and now, they have clothes that are pretty decent, too. In the beginning, I did get some percentages off for being a valued customer. I also get special offers during my birthday month. Two months ago, I bought a dress and a pair of sandals and I like their quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Anjanette,

    Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase

    Reviewed June 30, 2017

    JustFab is great for shopping online. I like the styles that they have. I got two sandals, a flat and a tall pair, that were pretty cool. And when I got boots last time they're good and true to size, which is my favorite thing about them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lexie,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    XO,

    Samar

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 29, 2017

    I am a shoe fanatic. I was actually with ShoeDazzle prior to JustFab, but I switched over to a better selection. I've been a member for a couple of years now. JustFab has what I'm looking for and they have free shipping. Also, I love the convenience. I could get a complimentary necklace, bracelet or earrings options if I spend so much with them. Also, this option will show even if it's not a credit or a free gift. I get my shoes on time. I've even ordered a couple of jumpsuits from there as well. I was skeptical with that, but they fit great. I'm happy with those purchases.

    I love the styles that I have in my boutique, and I also love seeing what's new and trending. Normally, their style experts are on point with what I like. I recently purchased a black strappy heels with buckles on them with a square heel. I also like these wedges that tie up to the leg. These two have been my fave. But I really enjoy all of my purchases because there's something that's me. They've been really good and their suggestions have been great. There are always things that I like and then I'll purchase it from there as well.

    I'm a heel person and the heels that I got from them have been very comfortable. But when I was about five or six months pregnant, I had to switch to flats but I did not own a pair at all, so I ordered all my flats through JustFab and they were comfortable. I love the option because those were not in my boutique since I wasn't a flats person. I'm a happy camper and I recommend it to everybody. Also, I'm trying to get my mom involved in my madness.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Erica,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!We always strive to provide stylish, affordable items for Fabshionistas like you! We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase
    Price

    Reviewed June 28, 2017

    I go to JustFab's site if I need something. The prices are reasonable and the rain boots, my favorite purchase, are of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shaniee,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase
    Customer ServiceStaff

    Reviewed June 28, 2017

    I was a JustFab member before and I started up again in May. I initially saw them on Facebook. I read a lot of positive reviews about them and that intrigued me. JustFab has a lot of styles, so it took a little bit to go through each one and find the item I’m looking for. There’s nothing wrong with that, though. They always have more options and it was easy to look for the item. I enjoyed it. I also like that JustFab tells you what would look good or what matches what outfit.

    There are more options if you’re a member. They also take out the $40 and then you get to buy something. And I enjoy that you’re not limited to shoes only. You can buy clothes or accessories. My favorite purchase was the booties which were amazing and comfortable. They’re pretty, unique, and came in almost like a tan and an olive green. I loved them and I wore them everywhere. I got compliments on them from everybody. Unfortunately, in my move to San Antonio, my husband threw them in the trunk where there was some oil and it ruined them.

    The things I’ve bought from JustFab have good quality. However, I was dissatisfied with the shoes that I ordered in May. The screw button on the side of the shoes that keeps the strap in place keeps coming undone even if the shoes are brand new. That’s frustrating. But I have six pairs of boots and three pairs of booties from them and those are the only ones that I’ve had a problem with.

    The last pair I bought was in June and I got the wrong size. I got confused because the first pair of shoes I bought from JustFab in May was in size 6 since it’s usually what my shoe size was. And then the last time that I’ve bought boots from JustFab, they ran a little snug. So, I bought a 6 ½ but then they were too big. And so for my kicks that I got, I ordered them in a 6, but they came way too small. I had to send them back to JustFab and get a 6 ½. But other than that, it’s been great. The customer service guy was nice. I called and told him that it was the wrong shoe size. He said he was sending me a package to send the shoes back to them. Once they received the package of my shoes, they would send the new pair out. He also explained different kinds of things to me. The shipping’s free as well. I have one that’s coming up in July, I’m sure that they’ll hit soon and then I can go and get another pair.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jackie,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase
    CoveragePriceStaff

    Reviewed June 27, 2017

    I love these sari sandals!! I ordered 2 PR! My PR in wide- & they fit & look terrific! & my mom's PR...They're both comfy, & chic! They go with everything!! Not to mention they're incredibly affordable!! Not only is it hard to find wide-width shoes, it's nearly impossible to find trendy adorable shoes. I know I can count on JustFab to help me do just that! Whether it's sandals, tennis, or boots, I know they've got it covered! Thanks JustFab!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sonya,

    Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you! ! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase

    Reviewed June 27, 2017

    I liked the pair of shoes I saw on JustFab, and I have been a member for about a year. It's very easy to look for items and I get discounts as a VIP member. The selections they provide are pretty good too. Two months ago, I bought a pair of jeans and the quality is good. I would recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lori,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 26, 2017

    I wear size 11 shoes and it was really hard for me to walk into a place. I had to plan ahead of time. I was looking at different shoe places that carried size 11 and JustFab had them so I ordered from them. It was fairly easy to find what I liked, the ones with the little hearts and stuff. Their suggested shoe selections were pretty spot on too. I liked all that their style expert recommended. They were cute.

    I've been with JustFab for a couple of months and I liked the discount that I got with shoes. If I bought a pair, there was a $50 discount. But if you bought another one then it was cheaper. However, I returned my first purchase to them because the stiletto-like heels came damaged. That aside, I really like the coral-ish color of the simple stiletto that I got from them. That was really pretty.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Brittani,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Customer ServicePrice

    Reviewed June 25, 2017

    I've been a JustFab member for almost two years. When shopping, I like to be able to get what I need, get in and then get out. With JustFab, it wasn't hard to find the items that I'm looking for. I also appreciate that for shoes, they got choices for wider feet, though they need more choices for flat shoes or loafers. I also got some jeans and dresses from there that I really like. They have basic clothing and it's really affordable. They also send me an email on some of their suggested items, which I prefer since I don't go on there a lot and it gives me an opportunity to look at them. However, I want my stuff to be right for the amount that I order and some of them aren't true to size. The last time I ordered there, I got a 2X blazer but the arms were not big enough, so I ended up giving it away to somebody that I know could wear it. But overall I would recommend them to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Chrystal,

    Thanks for the amazing feedback and sharing your experience with others! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed June 24, 2017

    I like the style of the boots that JustFab was advertising. On their website, it was easy to find the item or style I was looking for and getting the items in any color I need was very easy, too. I also like the selection given to me by the style expert. Justfab has been doing a good job. My last purchase from them was two months ago where I got some of the short booties, a pair of tennis shoes, a pair of flat dress shoes, and some slip-on sandal heels. The items are lasting really well for me, and I wear them a lot. But my favorite purchase so far from them was the knee-high boots. I've been a Justfab member for two years and it was a very well experience with them. I also get points for stuff.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Pam,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

    XO,

    Samar

    Verified purchase

    Reviewed June 23, 2017

    I started with Fabletics and liked a pair of shoes that I found at JustFab. I like the stuff on there. The quality is good. They also had a two for some amount of dollar for bags or shoes. If I couldn’t cancel or skip paying the month, then I won’t be a member.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Megan,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

    XO,

    Samar

    Verified purchase
    Price

    Reviewed June 22, 2017

    I absolutely love the gold heart earrings!! The thin hoop earrings that I ordered in gold and silver are way to flimsy - I was expecting better quality!! It would have been more of a hassle to return them, so I am just eating the cost.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nytosha,

    Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you! We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase
    Sales & Marketing

    Reviewed June 22, 2017

    I've always seen and known about JustFab from ads, on Facebook and on TV, but I didn’t care to spend on shoes before. But then I saw some sandals and I liked them. I had just joined and it wasn’t hard at all to find the style or item I was looking for. Plus, the selections from my style expert are on point. I also got one of their special offers where you buy one pair for just $9.99. Then, I had also ordered one pair of sandals which were nice. They're durable quality and I've seen nothing wrong with them. I also got another pair and I like the way they're like boots. The experience has been pretty good and I like JustFab. I’d recommend them to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sajuana,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase
    Customer ServiceOnline & App

    Reviewed June 21, 2017

    I had a probate show for a sorority that I joined and I needed some right shoes. It was easy to find what I was looking for on their website. I got a pair of shoes and the quality was all right. But I don’t use JustFab anymore. I had talked to someone over the phone to tell them to suspend the payment for one of the months because I wasn’t gonna be buying shoes. I told them that when I was ready I would go ahead and make a purchase for the next month. However, they didn't do it and overdrew my account. I’ve had to call the bank to refund it for me. But overall, my experience has been okay.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Renae,

    We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

    Best,

    Samar

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed June 20, 2017

    I saw that JustFab had these complete outfits for sale. I thought that instead of going to the mall, I'll just buy from there. JustFab is nice a company. The only thing that I had trouble with was that I bought from them the first month and I didn’t know that my price exceeded the amount that they needed for the VIP membership so I got automatically signed for the VIP. Every month, the money got deducted from my card. I once talked to their customer service rep to check if they will refund it for the month but they said that that’s not possible. So, I automatically assumed that if I cancel it, I'll lose the money that’s why I didn’t cancel. Now, there's money in my account that I didn’t want to purchase things with and it appears I'm stuck with the VIP account. It was a bit troublesome.

    Also, they said that they will give this amount off but sometimes when you made the purchase, you'd realize that it's just over advertised. Some of the items have good quality but I was hugely disappointed with some of them. Some have very thick material and didn’t look as good as they did in the picture so it varied with products. They should advertise it properly so that people never have to suffer. The shoes were really good though. I would tell a friend that they could give it a try but they should be wary of their VIP membership policy.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Samar,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase
    Staff

    Reviewed June 19, 2017

    I joined JustFab about a year ago and as a member, the discounts are my favorite thing. Also, everything I have ordered from them is always good and I’ve never had to send anything back. I'm very satisfied and I recommend them to other people.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nicky,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services. We’re glad you’re enjoying your purchase! Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase
    Online & AppEase of Use

    Reviewed June 19, 2017

    I found JustFab on the Google search when I was looking online for shoes for my graduation. I have been a member for a month now. I've only made one purchase, it was a pair of high heels that was really amazing. They were of perfect quality and was priced $9.99. Their website was very easy to navigate and their selections fit me really well and they regularly suggest items that appeal to me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mary,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

    XO,

    Samar

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed June 18, 2017

    I've been a JustFab member for a couple of years. The website is super easy to navigate and it's so easy to get stuff from it. It’s got a lot of variety for different tastes. If I intend to buy a pair of shoes, I browse around on my own and typically, I like to shop during the sales because those are really good. There was a recent sale a couple of months ago that I took advantage of and I bought a couple of pairs of shoes then. Sometimes I forget to skip a month and I get charged, but I’ve always loved the shoes I got from them. Over the years, the quality of the shoes I bought has always been great and they last. I got a pair of booties that I'm really into as of late. Overall, my experience with JustFab is very transparent, concise and convenient. I love that I can always find a pair of shoes there.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Erika,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase

    Reviewed June 18, 2017

    I really like the Brendaly sandals that I ordered. The slate blue color is great and they are very comfortable. I love the cutouts and the lace up. My only dislike is that there aren't ever half sizes, so these are a little bigger than I would like.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Katie,

    Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! We always strive to provide stylish, affordable items for members just like you!

    XO,

    Samar

    Verified purchase
    PricePunctuality & Speed

    Reviewed June 18, 2017

    A lot of times JustFab have sale prices on boots. My last purchase was about four months ago for a pair of boots and the quality was good. It's very easy to order and the items came in fairly quickly. Also, it was easy to find the style that I was looking for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Vanessa,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 17, 2017

    I've been a member with JustFab for about a year. The selections given by their style expert are good and always within my taste. The shoes are well-priced and most of them last a long time. A month ago I bought three pairs of flat boots, and two of them were awesome. The third one had chains on one of the boots that were too long so it kept falling to the heel. I had my boyfriend cut it off and then take one of the notches out and we put it back on. Now it’s fine. From what I've purchased so far, my favorite is the fake leather ankle boots. The other ones that have the “suede-ish” feeling, almost like a couch material, seem to peel and don’t last long, so I avoid those. I buy the fake leather ones and those ones have lasted. I have a fake leather pair, one of my very first orders, that I wear twice a week because they’re black and go with everything. The heels are still good on them and they’ve held up really well.

    One time, I returned a pair because they didn’t fit well and I didn’t like them at all when I got them. The return was really quick and there was no fuss with it. I shipped the shoes back and put the return label right on the shoebox, and JustFab were able to return everything. Everything went really smoothly. I didn’t have to call about the shoes and track it. I was able to log on to my account the next time I wanted to order and a credit was already on there. I was pretty impressed with that because sometimes websites will give you hell when you try to return something. Overall, JustFab is quick and hassle-free. Though their website’s slow when it comes to changing pages, I've recommended them to three friends and they are now ordering from it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Leah,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

    XO,

    Samar

    Verified purchase

    Reviewed June 16, 2017

    JustFab has a wonderful shoe selection. It would be nice if some of the more stylish shoes were on a lower heel for those who can't wear higher heels. Had to close account due to my medical condition. I have enjoyed the service of JustFab. The shoes are great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Pazie-Mae,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    XO,

    Samar

    Verified purchase

    Reviewed June 16, 2017

    Jolly Jewels - I feel like I had to wait longer for my order of accessories more than I did for my two pairs of shoes. However, all of them are so pretty and was so happy when the box had landed at my doorstep!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jordan,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

    Best,

    Samar

    Verified purchase
    Customer Service

    Reviewed June 16, 2017

    I’ve been a member of JustFab for two years. I was doing this for my niece for Christmas and I didn’t realize I was a VIP when I signed up. It was under my husband’s account which didn’t matter but they were taking off $39.95 every month. He went to check his account and asked who JustFab is and I said, “What are you talking about?” So that’s when I called and I found out that for a whole year, they were doing it and I never knew it. So then they said, “Well you get to pick products since you're banking the money.”

    I’ve used all that and then I had another purchase in the stock. I bought a couple of tops and the clothes are nice quality and I really like them. The shoes are a little bit different. Some of the shoes are a little bit snug. I get the size and they’re not wide width. I’m a little bit of a bigger girl which I’m working on getting down, but the shoes are not fitting me the way I wanted them to. But I’m not going to get rid of them because they’re all brand new. They’re all in boxes. I did get a pair of moccasins I like. They were soft shoes and I wore them. Also, I ordered a lot of bags. I love the bags and the purses. I’d already used the backpack and I’m going to use a couple of beach bags. The moth bag is cute. It’s a cross body bag and I got a ton of compliments on it. I got a lot of really great stuff but I don't know if I'm gonna keep up with it. I got other expenses going on and I’m still undecided on keeping it. Other than that, I would recommend them to anybody.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Candy,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase
    Sales & Marketing

    Reviewed June 15, 2017

    I cannot get refunded member credit after a return, member credit is difficult to use... Can't use site promotions if you're a VIP. The shoes (all I bought) are of very poor quality and could not even last a season. I'm just sick of it. I do not recommend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Laura,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase

    Reviewed June 15, 2017

    I love you all. If the shoe isn't my size you really let me exchange it no strings attached... and the different selection of clothes, jewelry and swimsuits are to DIE for. I love when you all come out with the new collections cause it's what I always look for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Brittiney,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

    XO,

    Samar

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 15, 2017

    I ordered several pairs of shoes and for some reason the zip code wasn't correct so my order was sent back to JustFab. The customer service representative reordered my shoes and rushed them. When I received them two days later I was very pleased.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello LeeAnn,

    We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction.

    XO,

    Samar

    Verified purchase

    Reviewed June 15, 2017

    Very low quality product, material very low-quality, fit not good. This company is very deceptive. They just want your money and the monthly payments. The quality of the product is horrible. The material is not good. The fit is not good. The stuff they could have came from China.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Maxine,

    Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.

    Best,

    Samar

    Verified purchase

    Reviewed June 15, 2017

    I love the service it provides me, with the up to date styles that are current and trending. I like the fact that it offers a stylist of some sort. The return process is so-so; I've yet to use it so that's good. I had an issue with a package gone MIA but it was resent with some hassle. Otherwise you're a great company.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sidny,

    Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

    Best,

    Samar

    Verified purchase

    Reviewed June 15, 2017

    There's no estimate of delivery... so don't order if in a rush. The shoes don't look the same as the photo... but maybe I'm wrong. Disappointed in the last pair. Not worth the money or money to send back. Another occasion, the wrong size. It's an inconvenience if wrong. Future, will shop where returns are simple.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lauren,

    We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

    Best,

    Samar

    Verified purchase
    Punctuality & Speed

    Reviewed June 15, 2017

    The whole process of picking out to ordering to receiving the shoes I ordered was quick an easy. I will be ordering from here again, and I recommend JustFab to all women. I got my package the very next week and my shoes fit and look good. I have been ordering shoes with them for about 6 months now.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ishia,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.

    XO,

    Samar

    Verified purchase

    Reviewed June 15, 2017

    JustFab has good deals. With the membership, I can get boots for $40 or $20. Recently, I bought a shirt and some jewelry. The quality of the items vary. Some are really good, while some aren't. Their shoes and a lot of the shirts are really good. However, I wouldn't recommend JustFab to a friend because of the monthly charge that you will have to skip if you don't want to do it. I personally like and understand it, but I'd be hesitant to recommend it to someone because it's confusing.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Amy,

    Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 14, 2017

    Although the products are stylish, they are not comfortable at all. Even the non-heeled shoes are uncomfortable. The shoes usually have a very narrow width near the toes. Now with the introduction of wide width shoes it might be different. I haven't tried them yet. The clothes are of poor quality and highly overpriced. Most of the clothing is available on Chinese market sites for fraction of the price. However, the one star rating is due to the poorest customer service I have come across ever. The representatives are unfriendly, unsympathetic, sometimes downright rude and vastly unemotional. It's as if you are talking to an automaton. Their previous policy of not letting you cancel your monthly membership was even worse.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rachna,

    We apologize for any inconvenience and will use your feedback to improve our products and service. We strive for 100% satisfaction, so a member of member services will reach out to you within 48 hours to help resolve any concerns you have.

    Best,

    Samar

    Verified purchase
    PricePunctuality & Speed

    Reviewed June 14, 2017

    I ordered two pairs of shoes that I wanted for vacation. They got to my house in time for me to take them with me, and both pairs were exactly as the description. I love JustFab's prices, selection, and fast shipping!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Melissa,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase

    Reviewed June 14, 2017

    The styles are cute. They seem to change less than monthly. So I may not be able to actually purchase every month if there are no new selections. AND THE SITE IS SLOW, DRAGGING, STALLING OR JUST ALL TOGETHER CRASHING. Even at work with industrial size servers and large bandwidth the site is so bad that I don't want to shop on it. Can that be fixed?

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ayanna,

    Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase
    Price

    Reviewed June 14, 2017

    JustFab knows how to deliver each and every time. They always have the most up to dates styles and trends and continue to maintain their affordable pricing! I find myself talking to my friends, family and co-workers about JustFab. I LOVE JUSTFAB!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rosa,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase

    Reviewed June 14, 2017

    I bought a pair of red wedges. Really cute. I have not worn them yet. They fit perfectly. I bought a pair of black wrap wedge heels. So comfortable and cute. Wore them for my bridal shower. I got lots of compliments. These were also comfortable. They also came when they were supposed to.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sahna,

    We are so happy to hear when our members are extremely happy with their purchase. Thank you for sharing your awesome feedback! Have a wonderful day!

    XO,

    Samar

    Verified purchase
    Punctuality & Speed

    Reviewed June 14, 2017

    My experience was great! I received my items very quick! And they were perfect. I ordered a pair of sandals, a shirt, and a one piece swimsuit. The dress fit a little big knowing I should have gotten an extra small. Other than that it was great!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Juliet,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We truly sorry to hear your dress was too big! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Customer Service

    Reviewed June 14, 2017

    Please do not order anything from this company. I received a debit to my account 6 weeks after placing an order. Banking Institute shut my card down. Then gave me the telephone number for JustFab. Please everyone call their 866 number before ordering. Number is to a hotel/motel.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Angel,

    When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Price

    Reviewed June 14, 2017

    I have ordered several pairs of jeans from JustFab. I love every pair! I need petite jeans and I'm very happy the jeans fit where they are supposed to. It's great to find stylish plus size clothes that are affordable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jennifer,

    Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!

    XO,

    Samar

    Verified purchase

    Reviewed June 14, 2017

    First I get charged for months without my knowledge. Then when I am forced to use the credits or lose out on all the money JustFab stole from me, nothing fits right. I hate JustFab and will be telling everyone I know about how sneaky and awful the company is.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Stephanie,

    We apologize for any inconvenience and will use your feedback to improve our products and service. We strive for 100% satisfaction, so a member of member services will reach out to you within 48 hours to help resolve any concerns you have.

    Best,

    Samar

    Verified purchase

    Reviewed June 14, 2017

    My shipment came as expected with a free outfit and shoes for my 3 year old. As a new member I got 2 pair of really cute sandals plus $10 off coupon so I got all of this for just $14. I get compliments on both shoes on a daily. I loved the easy shopping experience and great gifts.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Brittany,

    Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase

    Reviewed June 14, 2017

    Easy to order. Usually has the shoes I want in my size. Would like to see more options in lower heels. Would like to see a little longer grace period to stop the automatic payment each month. It's not always in the budget to buy a pair of shoes each month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Peggy,

    Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase

    Reviewed June 14, 2017

    I was reluctant to try JustFab and now I'm kicking myself for not joining sooner! The suede booties I purchased were true to size, comfortable, and more importantly go with so many outfits. I can't count how many compliments I've receive while wearing them. I'm can't wait for my next order.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Courtney,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase
    StaffEase of Use

    Reviewed June 14, 2017

    I like the shoe options of JustFab and the site was not difficult to navigate. I've been a member for a few months and I took advantage of the $39.95 deal and all the shoes. Also, the selection from the style expert is good. In the beginning of May, I bought sandals and they were cute and of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Emma,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase
    Punctuality & Speed

    Reviewed June 13, 2017

    JustFab has Honestly Such fun items and I really love shopping here!! My daughter and I get so many positive, fun compliments about all our JustFab purchases! We have bought everything from sandals and booties, to dresses and jewelry... All came on time and we have loved them!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mary,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.

    XO,

    Samar

    Verified purchase

    Reviewed June 13, 2017

    I had been looking for a pair of boots when I came across JustFab. Not only did I find a great pair, I found TWO! Hopefully, I'll be able to get a pair of sandals (or two, who knows). JustFab is now my go to "store" for shoes!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Barbara,

    Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase

    Reviewed June 13, 2017

    Order came in fine but the shoes I ordered ripped and broke within hours of wearing them. The strap to the sandal came off from where it was sewn onto the bottom of the shoe leaving the shoe completely unwearable. Terrible quality and really considering canceling my membership.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Karen,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase

    Reviewed June 13, 2017

    I've loved everything I bought. I got two pairs of sandals and one pair of boots. I wear one of these pairs of shoes almost every day to pretty much every event I attend. I love them. Each pair is comfortable and cute and I get compliments almost every time I go out.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mary,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase
    Price

    Reviewed June 13, 2017

    Good prices. Dresses fit too big, bought them for a vacation, but they didn't fit so I returned. Didn't appreciate the pushiness to keep my account as VIP, when I tried to cancel. Otherwise, good experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sharon,

    Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase

    Reviewed June 13, 2017

    I love the fact that the shoes fit to size. That is very important when doing online shopping. This makes me happy. I only wish that they used a variety of fabrics as most are suede. I enjoy the platform shoes as they feel better to walk in. However, a bit more internal cushion on the bottom is always welcome.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Fatima,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! We always like to know what our members are thinking so we know where to improve with our products. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    XO,

    Samar

    Verified purchase
    Customer Service

    Reviewed June 13, 2017

    I sent a Facebook message back on May 24, another on 5/26 and 27, and then another on 6/6 and have never received any response. This says quick response time, and I do not have the time to wait on hold when calling, I work long hours.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Heather,

    We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member service will be in touch within 48 hours.

    Best,

    Samar

    Verified purchase
    Customer ServiceStaff

    Reviewed June 13, 2017

    Phone exchanges were always handled with professional care and the customer service reps were engaging and helpful to a fault. There was a bit of confusion regarding membership but this site should prove to meet my gift giving requirements most admirably, thank you... Carry on. ☺

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Aane,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

    XO,

    Samar

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 13, 2017

    My experiences with customer service have been horrible. I have sent out multiple emails regarding issues that have come up. None of them have been answered. My most recent grievance was when I decided to try the curated box from JustFab. My returned products were delayed in the mail and instead of being able to communicate with someone on the team, my account was suspended. My emails went unanswered, and the one person I spoke to on the phone was of no use. They eventually were delivered, so the issue just kind of resolved itself. I have been skipping several months, but I think that this will be the next subscription I get rid of. It isn't worth it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nayeli,

    Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

    Best,

    Samar

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 13, 2017

    Always on time on my orders and I always love what I order (shoes, clothes or accessories)! When needing to speak to customer service, I always have a positive experience and my concerns are resolved. I most definitely would recommend JustFab to a friend.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mayra,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    XO,

    Samar

    Verified purchase
    Price

    Reviewed June 13, 2017

    I got charged this month when I skipped month. Will someone assist? Also I ordered first pair promo. They didn't fit. I send back and was not given another pair for same price. Can someone assist with making this RIGHT. MESSED UP PART. I JUST STARTED.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Elizabeth,

    We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

    Best,

    Samar

    Verified purchase
    Punctuality & Speed

    Reviewed June 13, 2017

    I am absolutely in love with JustFab, my orders always exceed my expectations. They always arrive in a timely manner and I am always satisfied with my shoes! They fit true to size and the deals are always amazing as an VIP. Thanks so much JustFab!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Chyna,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed June 13, 2017

    I've had two exchanges with JustFab and they were so easy! The agent made sure I got the dress prior to an event I had planned to wear it to. I have been a JustFab member for several years, always get compliments on my shoes and clothes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Desiree,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

    XO,

    Samar

    Reviewed June 13, 2017

    I have not had the opportunity to have a good experience with this company. I check my credit card statement and JUSTFAB has been deducting monthly payments of $39.95, without my knowledge. Haven't even ordered anything. Was going to order today until I seen that my credit card balance statement. I am very unhappy and want my money or shoes for every month charged!! This is bad for business!! I'm sure the BBB would like to know these types of things about companies such as this one.

    I work hard for my money. $40 is not just chump change to me, especially when it is deducted on a monthly basis. I plan to contact JUSTFAB headquarters, and also the BBB if this issue is not resolved ASAP. I know this will be seen. Therefore, I should not have to contact anyone, rather, this company should contact me. I was not aware or contacted at the time my money was deducted. Thus, I should not have to reach out to JUSTFAB after the arrival of these comments, and am expecting an immediate resolution!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Danayeal,

    When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

    Best,

    Samar

    Verified purchase

    Reviewed June 13, 2017

    I've been a JustFab member for over a year and finding items there is not too hard nor too easy but it's okay. I bought heels about a month ago and it was good. Also, I get an okay selection from their style expert. My favorite thing about being a member is the shoes, but I have to opt out of their VIP membership.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceEase of Use

    Reviewed June 12, 2017

    I've been a JustFab member for two years now and I love their site. It's not difficult to use and their prices are actually good. I love everything about them. Sometimes when I get certain styles, I get points like rewards. I also see styles with free shipping, then I can also return. It's just that sometimes I order a size and what I get can be bigger or smaller. Once, I got really mad but the customer service talked to me reasonably enough and refunded my money. I was really happy with that.

    On my most recent purchase, I got 5 beautiful shoes, some heels, then another bag. I've gotten a lot of compliments from my friends whenever I get a slimmer figure while wearing the shoes. I've told them it's from JustFab and that the products are so good and even came from sales. Every end of the year, JustFab does a 50% off sale. That makes us all so happy. We get the chance to get most of the stuff from JustFab and offer that to our family. Everything is 100% perfect and the products are of good quality. I'm especially happy with those bags and shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jamila,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We always strive to provide stylish, affordable items for Fabshionistas like you! We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed June 11, 2017

    I was looking through JustFab to see what they had, and I thought the shoes were really cute, so I got them. They're nice and comfortable. I was a member for a month and I liked the fact that I can actually find stuff in my size as it's hard to find cute shoes in my size. I did the free month and then cancelled my membership. It was pretty easy. Overall, everything went good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Aviance,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase
    Price

    Reviewed June 10, 2017

    I've been with JustFab for about six months and it’s pretty easy to see what their new stuff is. They also have great prices on nice stuff. I’ve gotten 30% off of something that I bought, and the same for a purchase that I bought the previous day. I bought a dress two months ago but the shoes are definitely my favorite. A lot of them aren’t real leather but they hold up really nice. The quality of my purchases is good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Heather,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We always strive to provide stylish, affordable items for Fabshionistas like you!

    XO,

    Samar

    Verified purchase

    Reviewed June 9, 2017

    The shoes I ordered are really pretty but way too uncomfortable, but this is not the reason I am writing this review. The reason I am writing is because you obviously sign up to the membership to get "a free pair of shoes" every month but this is not the case. If you forget to choose your pairs and have 1 credit... THE VIP CREDIT IS NOT VALID ON THE PROMOTION. So what does this means? I just got myself a cheap 40 dollars pair of shoes. I which I could get my money back!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Bernice,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase
    Customer ServicePrice

    Reviewed June 9, 2017

    JustFab's shoes were different and I don't find those anywhere else. My first purchase from them was my favorite. It was at a discounted price because it was my first one. Those were $9 shoes that I really liked. I purchased black shoes from them again a month ago. It was really nice and I like it. While I like their shoes, I do not like their sizes. In the last two purchases I've had with JustFab, the sizes were off. I have the same sizes of shoes but there was one that would fit and another that wouldn't. I also don't like the credit that I have with JustFab. I can't use it on a sale. It's my money, so I should be able to use it on a sale. Nevertheless, their customer service is good. If I don't like the shoes, I would tell customer service that I needed to return them and they would do that for me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nour,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase

    Reviewed June 8, 2017

    JustFab has a lot to choose from, so searching takes a while. But it wasn’t too hard. I found a pair of boots that I liked. The selection the style expert gave me was adequate. I was pretty happy with the three pairs of shoes I purchased. But the one pair of shoes I had to return. Overall, it was a good experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Wendy,

    Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! We love being able to provide a positive experience for members like you.

    XO,

    Samar

    Verified purchase

    Reviewed June 7, 2017

    It was pretty easy to find the styles I wanted at JustFab's website. I bought boots a few months ago and they're comfortable. I like the variety of their items and everything was of good quality. Also, I was able to take advantage of the promo for two pairs of shoes for $20.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Melissa,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase

    Reviewed June 7, 2017

    I have been a JustFab member since March. I like the selections given by my style expert. I like their nice shoes and bags and it's not hard to find the style that I am looking for. My favorite thing about being a member is the free shipping and I also took advantage of their two items for $39.95 special offer. My last purchase was a pair of pants from PS JustFab last April and the quality was great. But so far my favorite purchase is my bag. I'll order again from JustFab.com.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Talia,

    It’s great to read your feedback about Fabletics, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We always strive to provide stylish, affordable items for members like you! We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase

    Reviewed June 6, 2017

    My mom went on JustFab and I've never been on there, so I thought I'll check it out. They have a lot of styles I actually like, so I got a pair of heels for my mom for her birthday. My mom wears them every single day and she's very happy with them. However, $39.95 was charged to my account for a VIP exclusive thing that was setup online for the account. But I didn't know anything about that so I had to close off my account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nichelle,

    When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffProcess

    Reviewed June 6, 2017

    I’ve had colon cancer since I was a little girl. They said it was going bad and that I wouldn't have kids, but I’m here. So I started to change my attitude and be happier and more positive. I started to dress up and make me happy. I’ve always heard JustFab on the TV, the internet and websites and I wanted to do something good for myself. The first pair I bought, I gave that to my daughter for my birthday and then the second pair I bought for myself.

    I’m 5’10 1/2” and my calf legs are very wide. They don’t have a variety of wide leg shoes, boots or sandals that come up my leg. The size 10 and 11 fit. So it’s either a zip up and then that back of the calf leg is hard to stay in and get it zipped up. The first one, they lace up on the side. They were really tight and cutting up the circulation, but the bottom fit perfect. So I just gave them to my daughter. Her feet and her calf legs were a little bit smaller than mine. Then I went ahead and I let them know a couple of styles that I wanted. And then they set me up with the shoes and things that they’ve picked out for me when I went to that little section and I found something that I like.

    I would need a wider type of boot and that’s what I have. I have the brown ones and they're suede and they lace up in the front and they tie up at my knees and then they zip up at the back and I would go 10" stiletto pump. When I got them on, everything was perfect but then it got almost up by the knee at the back and they just got stuck. So I had to lose a little weight ‘cause I’m not giving up my shoes. I was 10 ½ wide and what I did was I went ahead and let them know what couple of styles I wanted and then they set me up. They’ve picked the shoes out for me and I go to that section and find something that I like.

    I always get my $39.95 and if I decided I’m not going to get anything, I call to let them know and I’ll push my little button and skip for the month. Sometimes when I go to the hospital, it takes some time and if I forget about it, they will go charge me $39.95, so I just order my shoes because I know I’m always going to buy myself some shoes anyway and use them. It’s there and I don’t have to worry about it next month if my budget is tight. I’d still have that $39.95 and that’s the best thing about that. They don’t charge me $39.95 and then I miss out. They still give me the opportunity to purchase.

    The shoes are in good shape and they’re nice. Sometimes, the heel goes into the dirt, the grass or the mud, I just clean that bottom of that heel and it will turn right back to the same color because I have suede and it doesn't discolor the shoe. And even though the bad boot was not going to go past that calf leg and I forced it, that zipper never broke or came off track. It's not like I buy them and a week later they’re torn up. I can go to a store and buy something for $70 which would be torn up in less than three days. Then they would tell me I can't return it because I got it from the final sale. So I don’t rather buy my shoes at a store.

    JustFab is the best thing. Every time I go out, I get asked where I got the boots. I get compliments and I feel so good. It’s not just females either. Even men notice the shoes that I have on. It keeps up my self-esteem. Even my friends love them and I tell them that it's from JustFab Shoes and what they see on the website is what they're going to get. JustFab has given me a new outlook on me and who I am. They're awesome. Women really need to focus and start doing this on the phone. They're scared because they credit but I've told them they still have a choice when somebody’s pulling their credit in a store. They think it was silly but it’s a really good program and I really like it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sonya,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

    XO,

    Samar

    Verified purchase
    Price

    Reviewed June 5, 2017

    I chose JustFab because I love the pricing and I like the clothing and style. The last thing I ordered was this pink shirt, earrings and a scarf which I absolutely love. Even after washing, the great quality still remains. I'm satisfied with it. It wasn't difficult to find the items I was looking for. But some of the things on style was not my thing. I'm no longer a member but I was a member for about two years. What I did not like was that I could not remember to "Skip the Month" each month so I actually ended up getting charged twice. I wouldn't know that the charge went into a bank. At some point, I just didn't like that at all. I wish there was a different way that could be done. I wish that they didn't have the monthly deductions on my account otherwise I'd still be a member but, I'm good and I'd still recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tai,

    We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    XO,

    Samar

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 4, 2017

    I love the pair of black wedges I bought from JustFab last month. I've only been a member for two months now and I enjoy the free shipping. It's really easy and quick searching for items. They also have the sizes that I need. The selections given by my style expert was helpful as well. I really enjoy being at home and shopping. And probably because everybody loves JustFab, they're out of stocks sometimes. I wasn't having what I'm looking for but I could understand that since everybody is trying to shop and they somewhat have the same thing.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Malinda,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Samar

    Verified purchase
    PriceStaff

    Reviewed June 4, 2017

    I saw JustFab online and I liked the style of their items and the price. At first, I looked at the suggestions from the style expert but I don't think they really matched my style. Then I switched to search the entire catalog and I bought a pair of black heels two months ago, which is my favorite. I've been a member for three months now and I'm very happy with my purchases so far. However, at the beginning, it wasn’t very clear to me that it was a monthly subscription so I was surprised to see that charged the following month on my card. That could have been made clearer but I would still definitely recommend it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Karina,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed June 3, 2017

    JustFab has a wonderful selection and they come out with a list of a different selection again, so it's a benefit. I've been a member for 4 years and I like how they have the stylist apps from the style expert. In the beginning of the app, it shows what you're going to like most and sometimes I end up liking the stuff that's on the main page. A month ago, I got a jacket and a couple of skirts. Their shipping is super fast and always on time. Also, I've never had an issue where they sent me the wrong stock.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sara,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.

    XO,

    Samar

    Verified purchase
    Customer ServiceOnline & App

    Reviewed June 3, 2017

    I thought I would try JustFab and see and so far, for the most part, have had good luck with them. And their products last a while so I continue purchasing from them. It's been relatively easy to find items and styles on their website and as a member, I like not having to go to a store. I just recently bought two pairs of sandals. One was on special and then I got my free shipping. The sandals have good quality. I looked at the reviews and I went based off of the reviews. I bought the size larger and I think they were pretty accurate but it still kind of rubs in certain places. Overall I'm happy with them and I just put a little cushioning in the places where it rubs and they're okay.

    Also, I bought my daughter boots that looked like the UGGs but they're bold and sequined and she has worn them for three years and they've held up. I've washed them and dried them and they just now started to fall apart. So those are the best pair of kid's shoes I've ever bought in my entire life. My experience has been customer-friendly and easy.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Natasha,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase
    Price

    Reviewed June 2, 2017

    I purchased from JustFab because of the low price and finding the item I was looking for was easy. I've been a member for three months and the shoes are my favorite thing about it. I love shoes and I got two pairs of really nice boots for the price of one for $40. A couple of months ago, I bought some really nice black heeled sandals and they're my favorite purchase so far. The quality is very good and overall I'm very satisfied.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mioshi,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!

    XO,

    Samar

    Verified purchase

    Reviewed June 2, 2017

    I like your website. I like your products. You give excellent deals on products. What I don't like is finding out that you took $39.95 US out of my bank account. So basically I will use that money and cancel what you call my VIP status after it's spent because having to worry that I haven't logged on between the 1st and the 5th or placed an order because more money will be taken from my account is crazy. Another thing is that my account says I have $0.00 credits so I better have not lost my money somehow so could you look into it and get back to me please?

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Laura,

    When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 2, 2017

    It's fairly easy to look for the item or style I am looking for with JustFab. I've been a member for almost three months now and being a member, I like that I'm able to pick and save the shoes I'm interested in and get it later. Their selections are fairly into what I'm interested in but I would like a little bit more close toe shoes because I'm not an open toe person. They regularly have options that I am more interested in so even though they have options that don't appeal to me, I just move on to the ones I like. My latest purchase was last month for a pair of flat shoes. They're good and I'm very contented with them. So far, my favorite purchase from them was my boots which are medium-range. They come to my calf, but they're not up to my knees. I also enjoy that JustFab is prompt. Every time I get my shoes, they'll be in my hands within 10 business days.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Claudia,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We always strive to provide stylish, affordable items for Fabshionistas like you! We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed June 2, 2017

    JustFab does a great job and I really like them. I needed some new boots and there was a good deal on boots at the time I initially signed up. Also, I thought it was pretty cool that all the shoes were the same prices so I went with them. I've been a member since August and I like all the choices. I’m not a totally trendy person but it’s nice to see what’s going on so that I can try to be a trendy person. The selections given by the style expert were good but it's a little bit younger than I would typically dress but I do appreciate the looks. Still, they are on target with the types of clothes I like.

    My most recent purchase was a pair of high-top sneakers bought in January. I like them but they’re not terribly comfortable. They're cutting at my ankles a little bit and I don't want to wear socks that come up over them so I haven’t worn them a lot. On the other hand, I made my favorite purchase in the fall for a pair of boots that I really love. They’re over the knee, gray, frayed kind of boots and I wear them a lot, but not so much now that it’s summertime.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kristina,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase
    Online & AppStaffEase of Use

    Reviewed June 1, 2017

    JustFab was a customer referral and I have been a member for a few months now. I bought a few shoes from them and I like not having to leave my house to get the shoes. Their website is very easy to navigate, and the selections they give are very good. My most recent purchase were some black heels. They're very comfortable and I love them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tephani,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

    XO,

    Samar

    Verified purchase
    Price

    Reviewed June 1, 2017

    I had a good experience with JustFab. I saw the little sponsored commercial on my Instagram and I saw some kind of boots that I liked for my ex-spouse so I decided to get them. They had a special offer that the first pair of shoes would cost $10. I looked in the boxes and there was no damage to them, so they're all right. I have been a member for roughly three weeks. The membership fee was a little bit too pricey because there wasn't free shipping. But, I would recommend JustFab because they did have some good items on there and few sections stuff like that. Next time though during the month they had the special, they should include free shipping to it and let me see if the fees can come down a little bit.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Daniel,

    Thanks for sharing your feedback! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Samar

    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2017

    JustFab has cute stuff and everything was great. The styles are amazing and I like it a lot. I've had a lot of compliments on everything that I bought with them. I've been a member for two months, going on three now, and I've only had one incident with them where I tried to cancel the membership because I couldn’t shop for a month with them. They charged my card, and I had to call and get them to put the money back in there because I tried to cancel it previously but it didn’t go through. But they were really nice about it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Genesis,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase

    Reviewed May 30, 2017

    I was a JustFab member for a month but I canceled because I read I will be charged $40 a month if there was no purchase of shoes. But I purchased shoes and I was still charged. My experience was fine, though. I made three purchases from them and the quality was good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Asia,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase
    Price

    Reviewed May 29, 2017

    JustFab has a wide selection and affordable shoes. It's easy to shop and convenient. I've been a member for a year now and I like that I don't have to buy unless I'm ready. I've also used the free shipping for orders $40 and above. However, the selections given by the style expert are hit and miss. Either I really, really like it or I'm not quite sure what is there. Their shoes are of good quality. My favorite purchase is a couple of pairs of high-heeled boots that had thicker heels so I can walk in them and be comfortable. I also bought sandals a couple of months ago.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rachel,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We always strive to provide stylish, affordable items for Fabshionistas like you!

    XO,

    Samar

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 28, 2017

    I was looking for a store and shoes and JustFab popped up. I was interested in the style of the shoes and it said free shipping. I bought two shoes for $24 and they came in time. I love my shoes and the quality was good. However, I did not stay as a member because I don't usually buy shoes. I'm a student, I don’t work and it's not always that I have money. It says that monthly they will take away $39 so I didn't want to stay a member since I wasn't able to pay for those. I called and told them I didn't want to be a member but in case I want to buy shoes again, I would think about it knowing the consequences. Overall, it was an excellent experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Claudia,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy products. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase
    Price

    Reviewed May 27, 2017

    I've been a JustFab member for five months now and my favorite thing about being a member is their price. I made two purchases from them a month ago where I got shoes and jeans. But in all my purchases from them, my favorite were the shoes. I go to JustFab knowing what I want. But it's difficult for me to find an item cause I didn't know what to choose. The quality of their items varies on what it is.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alyssa,

    It’s great read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We always strive to provide stylish, affordable items for Fabshionistas like you! If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase

    Reviewed May 26, 2017

    I've been a member of JustFab for a couple of months already, and I like how they alert me when there are new arrivals. I liked some of the shoe styles that they had, and it's also very easy to look for items. Two months ago, I bought two pairs of sandals and a pair of low heeled shoes and they have very good quality. I've had a very good experience with JustFab and already recommended it to a friend. I had no problems with them. Matter of fact, I'm about to order my daughter prom shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Doris,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase

    Reviewed May 25, 2017

    JustFab had really good deals. It was usually buy one get one free but then there was also another deal where I could get three pairs of shoes for less than $100. I felt like I just want my shoe but after I go through that and I can actually explore the site as well. I type my shoe size to look at everything. so if I'm looking for specific size or styles, it's usually easy. I've been a member for about 6 months and my ability to skip a month is my favorite about being a member because sometimes, it's not on my budget or I don't need a pair of shoes that month or I'm not looking at buying one at that month or I'm saving for something else. Like this month, I'll see a pair of shoe that they recommended and I want those and I can get it but if I don't see anything that they recommend, I can always skip it. But sometimes, I wish I could switch the selection up if I'm looking for a specific outfit for an event.

    The items I've purchased are okay. The purse is a better quality than the shoe. They're not horrible quality but they're not the best quality. My favorite so far is a tie between the six-inch, over the knee boots and the blue purse I bought for my mother. I really like the boots and the purse is really cute. I almost bought it for myself. I definitely recommend JustFab to friends who are looking. This is the place that will do it for you and I enjoyed the streamlined process.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ashley,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Samar

    .

    Verified purchase
    Customer Service

    Reviewed May 24, 2017

    I emailed this company and no response. That's my only complaint. I enjoy the shoes and purses I order from JustFab. I do wish I could order the shoes from ShoeDazzle seeing as my JF shoes arrived in ShoeDazzle box. I don't want my card charged every month from two sites. Please adjust this for your loyal customers. Hire someone to respond to emails!! Thank you!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rene,

    Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service.Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase

    Reviewed May 24, 2017

    My most recent purchase from JustFab was a buy one, get one, half off. They’re cute, and I love its quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shay,

    Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase
    Customer ServiceStaff

    Reviewed May 24, 2017

    I became a JustFab member in September of last year and they had some styles that I liked. I liked that there was ease in finding stuff too. They had a really good sale for the Christmas season so it was easy to get gifts for my daughters and myself. However, I haven't seen too many sandals for this season although there have been a lot of boots. Otherwise, it's been pleasurable with JustFab for the most part and if I can afford it, I will continue to shop with them. They have good quality products and I liked the suede boots that I got from them a lot as well as the fuzzy shoes that they had on sale. Any time that I called with an issue or question, they were pretty quick in answering or fixing the issue. When they sent me a pair of boots that was the wrong size, it was easy to return them and get a better size.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Vanessa,

    Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you! Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Your comments help us know what we can do better.

    XO,

    Samar

    Verified purchase
    Online & App

    Reviewed May 23, 2017

    Everything’s wonderful with JustFab. I like their styles and fit of the clothing, and I love the high heel shoes I purchased. I’ve been a member for two months and I get a percentage off. I also got two chokers and a shirt on special offer. The items usually get to me in less than a week! I highly recommend going on the website.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lisa,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    XO,

    Samar

    Verified purchase
    Sales & Marketing

    Reviewed May 23, 2017

    I am a VIP member of JustFab. My mom was subscribed with them years ago when their offer came out. Then I saw an ad on Facebook and the shoes as well so I said, “I definitely need this in my life." I went ahead and subscribed. I like the special offers and so far, I love the items I’ve purchased. I am now pairing up a purse that my mom bought years ago. The strap is starting to fade and wear off a little bit but I'm still carrying my bag like I'm cute. My friends shouldn’t wait too long. They should have been involved with JustFab already.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Chanda,

    Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    XO,

    Samar

    Verified purchase
    Price

    Reviewed May 22, 2017

    I have been a JustFab member for about seven months now. I got some boots and they're my favorite purchase. There was one thing though. I ordered the first thing and then I forgot that they were going to charge every month. They did charge but at the end I was able to get all the credits that they have charged me for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Bianca,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    XO,

    Samar

    Verified purchase
    Sales & Marketing

    Reviewed May 22, 2017

    I was going through Facebook and there was an ad and it said "Two for $24 pair of shoes, purses, and clothes." I thought it was cool so I signed up with JustFab and I got a purse and wedges. And I thought that was it. I thought it was pay two for $24 like it said because you had to use a code to get it. So, I did that. I got paid today and I was checking to see how much my check was and I noticed on there, a re-occurring payment of $39.95 twice and I freaked out. I was like, "Wait a minute. That's not right." But the purse is awesome. I've been using it since I got it. The shoes were the right size and all but whenever I try them on, I was like, "Oh, they're just my mom's size." So, I was letting her try it on and the fabric stuff that goes over the feet, and connects to the bottom of the wedge part, would come off. Not the whole part but just the heels. That was weird. But I know how to fix that so I've never had to send anything back to them.

    I love the website. Everything on there is cute and I'd buy it. But after I got these three things off of there, I was kind of nervous just to do it again because it charged me two times for something that I didn't get. So I'm like, "I'm not gonna mess with that no more." But I really liked JustFab. There may be a reason that they charged me those other things and if they give me a reason, I'll be fine.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lynsey,

    When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Price

    Reviewed May 21, 2017

    I've been with JustFab for a couple of years now. I only purchased shoes from them but all of my purchases have been good. When I see what I like, I get it. A few months back, I got some flats for work. Also, their prices have been great. It's been a great experience and I recommended JustFab to others.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rhonda,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.

    XO,

    Samar

    Verified purchase

    Reviewed May 21, 2017

    I like JustFab products and their style. I can pick a boutique, things and styles that I like and they save my ideas when I'm looking at something and highlight it. So far, I've been a member for three years now. I like shopping at home and I like that when I put an order in, it's here in a few days. In fact, I just had to pick up my package that I just ordered and I had gotten a really nice shirt and a pair of boots and by the time I used the promos, it was only $6.95. I’ve never had one shoe or boot that did not fit my foot and that's what I really like. And, this is the first item of clothing I've bought and so far I really like it. It's a really nice, dressy tank top that I thought was really pretty, and the boots were perfect. The quality of their product was very nice. They need to keep the good deals coming. Also, I've never had problems with my only return and I chose to put it on my credit rather than money back because I know I’m going to buy something again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Susan,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

    XO,

    Samar

    Verified purchase
    Customer ServicePricePunctuality & SpeedEase of Use

    Reviewed May 20, 2017

    JustFab's buy one, get one free for new customers ad led me to buying from them. Since then, I have been a member for over three years. The website was very easy to use and they also have great customer service. As a member, my favorite thing is that I could purchase what I want and I could skip when I did it, but it gave me extra discounts on the pricing of everything. There were few referral discounts I got for referring people to them that have made purchases. Every once in a while, there would also be special discounts that would come in emails for $10 or the older $15 deals.

    It's super easy to find items of my style. There were few things that would come for each time that weren't my style but for the most part they did a good job. My last purchase, and my favorite, was about six months ago and those were two pairs of calf height boots that were easy to slip on over jeans. So far, I have loved the items I bought. They're of excellent quality. I've still worn things I bought from a couple of seasons ago and I haven't had anything that's worn out too quickly.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kate,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase

    Reviewed May 19, 2017

    I love the Simon Satchel. The color is beautiful, true to picture. It is small enough as a purse and big enough as a business bag. It fits file and other business items. I was a bit skeptical to join JustFab but I am convinced now. I am very pleased with it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Manuela,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppEase of Use

    Reviewed May 19, 2017

    A friend told me about JustFab and as I went and look at the stuff available, I liked it. So, I ordered. The style expert’s suggestions don’t regularly appeal to me because when I first joined, my style was different. So, what they choose for me is not particularly what I would go for now. Even though I’ve set my own trendsetter on the website, some of the shoes aren’t as cute and I don’t think anybody would be a trendsetter with these shoes. Sometimes you see certain stuff that doesn’t really feel like what you think they’re supposed to be. So, I just go on my own, do my own search, and don’t leave it up to what the computer or whoever to choose the styles for me.

    The website was easy to navigate and finding the style that I wanted wasn’t difficult. I suggest that they should send out emails when a certain style is restocked because there’s no way for anybody to really know unless they go on the website and see if their size is available. I wear a very popular shoe size, woman’s 9, so these are the first sizes to sell out. It would be nice to know that they’ve restocked instead of wondering if the shoe was available or not and having to go and keep checking.

    The overall quality of my purchases is pretty decent. I had to send a couple of pairs of shoes back prior because they looked one way on the website and then when I got the shoe, it’s completely different. I was turned off. I have a pair of shoes now that I have to send back. They don’t fit and I was hoping to wear them on my bachelorette trip this week but I can’t because I won’t be getting them back on time.

    The only thing I don’t like is when I call, all the prompts and everything that it puts me through to speak to someone is an inconvenience. Once, I had to speak to someone on the phone about a pair of boots that had mold on them. I opened the box and it was fuzzy all over the boot. It was extremely difficult to be able to get to a person on the phone because the voice automated system was getting really frustrating, it kept putting me through a rotation and I just wanted to speak to an actual live human being to be able to explain the issue. Other than that, I still order from them and still love their merchandise.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kara,

    Thanks for writing a review! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

    Best,

    Samar

    Verified purchase
    Staff

    Reviewed May 19, 2017

    The shoes on JustFab were really cute and I really liked them. I liked the offer they had too and my first purchase was for $10. It's a pair of blue striped espadrilles shoes. I've been a member for a month now and I like that I get points every month which seems like a good idea. It was fairly easy to find an item or style and the selections given by the style experts are good. They are stuff that I like and would potentially get when I purchase again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kirsten,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase

    Reviewed May 18, 2017

    I scored a great pair of sandals. Now all I need is some sun to enjoy them! I usually have trouble finding shoes long and narrow enough but you had them. They look so good and are comfortable as well.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Margo,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase

    Reviewed May 18, 2017

    Love the shoes from JustFab. Ordered twice now and both shoes fit perfectly and are very comfortable! Will definitely be buying more in the future. Well priced, and you don't have to buy each month! You can skip a month without charges, perfect.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Negin,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed May 18, 2017

    I'm an online shopper and I heard about JustFab from online experiences of other people. I saw the product that they had and compared to what I saw at the mall for price, I thought it can't be so bad. I went ahead and tried it out, and once I did, I was hooked. Now I own probably eleven pairs of JustFab shoes. Generally, when I see that it says 30% off or free shipping, I'd go ahead and see what I want and just purchase that way. What I like about being a member is the purchase is fast and I try to tell people that because they want to order online but not wait two weeks. Their shipping is awesome and quick. The most I've waited was four days.

    Also, my card is uploaded onto the website and does not rip my pockets. It's inexpensive, only $39.95. The quality is really good and it's comfortable. I like them. Majority of the styles that are picked out by the style experts are sometimes out of my comfort zone, so I go ahead and pick some items, but I absolutely love those items because it will be nothing that I will pick on my own. My favorite purchase is a pair of brown wedge heels that are really high wedge but extremely cute and comfortable. Those shoes are very versatile and they will fit with literally anything. When I was at the mall, I saw the same pair for a lot of money, and I only spent less than $12 on it as I think that was my introductory one. They were supposed to be $70, but I had a good deal. I love JustFab and I'd recommend them to anybody.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Symone',

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We always strive to provide stylish, affordable items for Fabshionistas like you!

    XO,

    Samar

    Verified purchase

    Reviewed May 17, 2017

    I like the variety of shoes that JustFab has and they have the shoes in my size. I purchased some little high-heeled black booties and I love them. Everybody keeps asking me where I bought them. I've only been a JustFab member for a couple of months and have made one purchase so far which is when I took advantage of their first offer since I got the booties for at least $10. The website's filter for searching items is a little hard, but I feel good about the selections given by the stylist expert since the shoes are the styles I like.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Stephanie,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed May 17, 2017

    JustFab is the best online shopping experience I've ever had. They had a deal for two shoes for $24 and I thought it was pretty good so I signed up. I've been a member for four months now and I like the discounts and how they have the little deals where it's like they know what I would like the most of whatever and that's pretty cool. There's always good deals but I can't do it all the time as money is tight right now. Also, the style expert selections were pretty on the spot and I got a pair of sandals from that. Then I recently purchased shoes and the quality was really good. It surprised me how well they were put together. I'm definitely gonna keep buying from them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Meagan,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed May 16, 2017

    I'm a shoe-a-holic. My friend and I both find it hard to find boots that meet our style. That was my main thing with the boots. I just relocated from up North so I was wearing a lot of boots before. Living up North, it was a lot easier to look online and find something than having to go out in the snow to find them. Now that I'm down South, I'm trying out heels. Recently, about over a year with JustFab.com, I've had my first return. The heel was a lot taller than what I was a little used to so between the quarter of an inch too big and the height of the heel, it didn't work out.

    As a member, my favorite thing was the options that they offer. However, I sometimes wish that they had more of certain things because if I put on my wait list for a week or two, it's completely gone. At least bring them back if they were that popular. I like the selections given by my style expert. However, I've noticed some of my style, size-wise, was growing because when I moved, I was at a smaller weight when I put it in. But, I'm not too worried about it because I look at it, I see the size, and I am able to visually see it because I used to be 90 pounds heavier. So, I'm very happy with looking at those. I look to see if it has it in my size and if it does, I'm good to go.

    My favorite purchase of all was my high-heeled red suede boots because they're the most unique and the most standoutish for my style. They're a little taller than my work might like so I don't get to work them too much. But, I have another pair of boots that were my favorite heel-wise. The ladies at my work and I call them my mermaid heels. They're green and teal and they have that chameleon-make alligator. I wear those and I get compliments from our customers and my team members. Everybody said, "I love those shoes." The ladies at work also commented, "You're style-tastic." I said, "Well, that's because JustFab helped."

    I love the quality of the items I purchased. They started putting extra little heel-ins in there in the boxes and that's a fabulous idea. The heel part starts to wear away as you walk and that's what causes me to quit wearing a certain pair of heels. A spare would make your shoes last even longer. I just started my new job there in March and I already have two co-workers that have signed up because of me. The styles are unique and they allow a lot of different options which definitely go to my very ever-changing style. Everyday there isn't one style I like. I like to mix and match.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jessica,

    Thank you for the nice words that you said about JustFab. We truly appreciate and it's reviews like these that makes us want to improve our products and services even more!

    XO,

    Samar

    Verified purchase
    Punctuality & Speed

    Reviewed May 15, 2017

    Placed an order and was pleased that it was delivered on time. The item was also what I expected. Heel height was perfect. They are usually too tall for me. Wider shoes should be available in more styles and colors. Heel less than 4 inches are generally what I prefer.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sheila,

    Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Samar

    Verified purchase
    Price

    Reviewed May 15, 2017

    JustFab pricing seemed decent. I signed up with them a few months ago and have bought two pairs of shoes. I've only worn one of them a few times while I wear the other one frequently and they both seem to be good quality. However, I've been skipping it every month since my last purchase because I haven't cared to buy anything lately and I don't have time.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Theresa,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase
    Price

    Reviewed May 14, 2017

    I love both of the pairs of boots I ordered from JustFab. They are adorable, comfortable, and affordable. They shipped much faster than I expected. I will definitely order from JustFab again, and have recommended the site to my sisters and several friends. Thanks a million.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Katherine,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase
    Punctuality & Speed

    Reviewed May 14, 2017

    I used my points and received a wonderful pair of flats, really cute tennis shoes and a cool summer dress. I didn't even pay shipping! Love it!!! Everything arrived on time and the quality of each and every piece was very good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Debbie,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.

    XO,

    Samar

    Verified purchase

    Reviewed May 14, 2017

    I don’t always have time to go shopping in stores and I’m pretty savvy and comfortable shopping online. I’ve done it enough and I know that whatever shoe I get from JustFab is going to be a good product. If I get a size 10, I’m totally fine. I don’t need a pair of shoes every month but I’d like to keep on using JustFab, so that if I have something very specific in mind, it’s easier for me look it up there than to run to the store and hope that they have it. I continue to shop at JustFab because the quality of their stuff is great, and I would definitely recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jennifer,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase

    Reviewed May 14, 2017

    JustFab has a really cute pair of sandals that I wanted so I decided to purchase from them. I've worn them several times and I'm really happy with them. The whole process of finding the style that I wanted was easy from start to finish. It's very easily accessible for people with busy lifestyles. They have some great deals and great selections, and they were spot on. Looking live on the internet looked really appealing. Overall, I had a great experience with them. I loved it and I'll use it again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Patti,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase
    Customer ServicePrice

    Reviewed May 13, 2017

    This experience has been very displeasing. It's been over 2 weeks since I placed my order. Still no tracking number has even been sent to me. Also my account has been charged again. Once for the price of shoes and again for no reason. I called to ask why the second charge. They couldn't tell me why. Then advise they could give me a refund. But then number I had to call for the refund was closed. Frustration getting bounced around.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 13, 2017

    I really like the heels. It came really, really fast. I didn't need to return for shoe size & what more wonderful is that I could return the shoe size for another for free. This is amazing. The only inconvenience is that it will be cool if you upgrade your shoe model a little bit.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Fatima,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase
    Online & App

    Reviewed May 13, 2017

    First your website is very slow and complicated! Also, you charged my bank account 2 times for 1 thing and my money will only be back in my account in more than 7 days! Really unsatisfied of your service. I will not recommend your website.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Maria,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase
    Customer Service

    Reviewed May 13, 2017

    I ordered a pair of shoes my first month that were basically unwearable. They look nice but are not well made. After that, I skipped the month a few times and forgot on my last month. I know this was my mistake. I looked for something to order but didn't find anything I really liked. For being so prominent on Project Runway, the fashion is sort of bland. I finally ordered a dress, it came and didn't fit right. The material and construction felt cheap and I didn't want to mess with returning it so I sold it to a consignment boutique. The customer service is all foreign so it feels very impersonal and it's hard to communicate. Overall it seems like JustFab probably makes a lot of money but it's not because their products are anything special.

    Thanks for your vote!
    Verified purchase

    Reviewed May 13, 2017

    I love JustFab. I have purchased shoes, clothes, handbags and jewelry. The variety and quality of their merchandise keeps me looking good and stay on budget. I show my friends and family what I buy and they like everything. I tell them how easy it is to join JustFab and find beautiful items to increase their wardrobe.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carla,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

    XO,

    Samar

    Verified purchase
    PriceStaff

    Reviewed May 13, 2017

    I like the shoes from JustFab so I thought of purchasing from them. It was also easy to make payments for purchasing. It's just using credit through the internet and my favorite about being a member is the discount. There was one time that one can buy two for the price of one, or sometimes they put the clothes’ prices cheap. As for the selections, I like half of the stuff that they put in there. They look cool but I don’t like some of the stuff and I always end up buying something else. My last purchase was a big purse, like a tote bag, which I bought a month ago. I've been using it for the past month and it's been okay and nothing has been broken. But my favorite purchase was a pair of boots I bought the first time and I'm still using them. They're comfortable. I really like the fashion they have there at JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Cecilia,

    Thanks for the amazing feedback! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members

    XO,

    Samar

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed May 12, 2017

    I tried to initiate an exchange. The instructions that came with my order indicated that I could do this online, however, there was no button or link on the 'Order History' page as suggested. I tried calling but no one answered the "24/7" service line nor the "24/7" chat service. After some digging, I sent a message via Facebook and finally received a response. The rep who responded also indicated that I could initiate online. When I explained that I could not see a link/button, he quickly helped me complete the exchange via email.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rozmeen,

    Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase

    Reviewed May 12, 2017

    Good Afternoon. 1st off I LOVE your site. I get compliments on every pair of shoes that I have ordered. My exchange experience has been easy and awesome, not that I have had to make too many returns. They only area I have problems in is skipping the month. Most of the time it does not work and therefore my credit gets charged. :(

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sandy,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed May 12, 2017

    Customer service is excellent, there has always been a professional helpful person quickly on the phone. Product quality has been true to size and like the picture on the website. Their return policy is excellent, with free shipping of items you don't like. Simply print out return label, put it on box and money is back on your visa or into your account your choice. Super easy, super fun site with not only shoes but clothing as well.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jewel,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    XO,

    Samar

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 12, 2017

    Amazing service. Everybody is so helpful, and your shoes, boots, etc... are beautiful and true to size. Your choices are endless. Great company. Ty guy's customer for life!!! Customer service is also very helpful and so nice. I have no complaints at all. My shipments come quick with no damage or wrong order ever. Right on the mark every time guys. My hubby wishes that I never found this company. I'm addicted. He says he gets scared watching my eyes light up when I go shopping on your website, but he just going to have to suck it up lmao because I am never going to stop shopping on this site. Ever!!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tamara,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

    XO,

    Samar

    Verified purchase

    Reviewed May 12, 2017

    It was unfortunate I didn't know that if you throw away boxes or unwrap shoes you can't return. Only 1 pair fit out of 6 or more that I ordered. Very cute but sad I can't wear any. The one pair that fit tore my feet apart. Will not order from again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Autumn,

    Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

    Best,

    Samar

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 12, 2017

    I received my order in time and very good service. I will order more shoes, clothes. I will recommend to friends and family. The only thing, at the beginning I received a lot of email, but I went to my page and I change to received less email.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Josee,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase
    PricePunctuality & Speed

    Reviewed May 12, 2017

    It was easy to order and I received the Anoki shoes in a reasonable amount of time. I thought they might be too big, but they were ok in the end and the shoes look like they do in the picture. I don't understand how all the discounts work, but I got a great pair of shoes for an inexpensive price.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Andrea,

    Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!

    XO,

    Samar

    Verified purchase
    Customer ServicePrice

    Reviewed May 12, 2017

    I usually come on JustFab for shoes. They have the cute affordable shoes. I had a little setback with this company because I tried to exchange a pair of shoes online and without the phone call which is what I usually do. I did the exchange and everything was fine but I got an email saying that what I wanted was out of stock when it should've been held and I took my exchange to the post office way before the 7 days were up.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Charell,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

    Best .

    Samar

    Verified purchase

    Reviewed May 12, 2017

    I decided to close my account because I would forget to skip a month. So you got my money for the month. I really didn't like anything at the time but I decided to order some torn pants. I measured myself as instructed in the page... They were too big so now I have to pay to ship them back. Nah. Didn't want to spend any more money on JustFab so they're hanging in my closet until I get fatter... That's not gonna happen.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rachel,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

    Best,

    Samar

    Verified purchase

    Reviewed May 12, 2017

    True to size. Was a little apprehensive about the online order because it may not fit me... Boy I was wrong. Love the jeans and they're comfortable. The jeans is not stiff. The color is perfect as well. Happy with purchase. Will definitely purchase more.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nee,

    Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!

    XO,

    Samar

    Verified purchase

    Reviewed May 12, 2017

    I was unaware this was a monthly 'thing'. Your site needs to be set up so buyers know what they're getting into!!! My shoes are awesome and I'm happy with my priciest but I don't need shoes every month!!! Good thing I used a prepaid card!!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ally,

    When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Online & App

    Reviewed May 12, 2017

    I love this website! It is very smooth to navigate and ordering is a breeze. There are so many different varieties from purses, shoes, clothes, and accessories. The only trouble I have with this website is the inability to choose just one.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rachael,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed May 12, 2017

    The person who answered was of help but her strong foreign accent made it hard for me to understand what she was saying. I had to have her repeat almost everything, it was a little annoying. I had to pay a real close attention in order to understand her.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Helene,

    We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

    Best,

    Samar

    Verified purchase
    Customer Service

    Reviewed May 12, 2017

    I've been a JustFab member for about five years. As a member, I've loved the pricing, free delivery, and the exchanges. Moreover, their customer service is one of the friendliest I've ever dealt with. I was also able to take advantage of their buy one, get one free and 30% off offer. They do a lot of special offers over the course of the year. Whenever they have one, I try to take advantage of it.

    Still, I'm not checking on their style expert's taste. Even with what I normally order, they don't get that right. I've never sent anything back until this past year when every style was running a half size small. I had to send back 13 pairs of shoes. I bought every color of the same style of boots and I couldn't even get them on my foot. There were also several shoes that I had to order half a size bigger but half a size bigger was huge. Also, while JustFab has been good about taking the shoes back, it takes them so long to exchange and make sure that I get what I really want. Nevertheless, I love their shoes, and I would still recommend them to a friend even if I'm not as gung-ho as I used to be.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Savannah,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We always strive to provide stylish, affordable items for members like you! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    XO,

    Samar

    Verified purchase

    Reviewed May 12, 2017

    As a JustFab member for two years, I’ve done a couple of the VIP sales. There was one this last summer when they had shoes which were like $5 and I got some of those. It's also been easy to find the items and styles I've been looking for and I've been given good selections by my style expert. I purchased some boots in January and they're of good quality. I wish their wide-calf boots were wider though.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Quana,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase

    Reviewed May 11, 2017

    Problems: 1) Unable to find boot styles that my daughter's size in wider width, 2) clunky robo clerk was a hassle to deal with, 3) not satisfied with quality of a few items purchased, 4) "skip a month" requirement was a HASSLE. I'm glad I'm done.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ronda,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase
    Customer Service

    Reviewed May 11, 2017

    I have waited for 1 month for my order to arrived. Our card was already charged with the amount and after a month of waiting I decided to call your customer service and he told me to wait for 7-10 days. I waited... Until now I still don't have my order.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Elsa,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

    Best,

    Samar

    Verified purchase
    Staff

    Reviewed May 11, 2017

    I called to order an exchange for two pairs of jeans. The lady who helped me was kind, polite, and efficient. She was able to suggest the better fit for me. She directed me to the website so I could read the reviews that other people had posted about the fit of that style.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Emily,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

    XO,

    Samar

    Verified purchase
    Customer Service

    Reviewed May 11, 2017

    I ordered two pairs of shoes, one is a brown heeled sandal, and it is absolutely wonderful. Perfect heel height for walking all day. The other pair I ordered were a coral colour, and they were a little bit too big. Returning them was so hassle-less and Ryan who helped me over the phone was amazing. I would definitely order from JustFab again!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Emma,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    XO,

    Samar

    Verified purchase
    Customer Service

    Reviewed May 11, 2017

    The shoes are a little too big in width and hurt my big toes. The colour is darker than the picture but other than that they are ok. I don't recommend them. The customer service was very nice and helpful though. I do not know if I will purchase from Justfab again but my experience was ok.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carole,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Staff

    Reviewed May 11, 2017

    I would definitely recommend a friend. I love my shoes. Fit perfectly. Got a lot of compliments on them. I will be definitely buying from JustFab again. Nice and light on my feet. Only took 6 days to receive them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Laurie,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase

    Reviewed May 11, 2017

    Like the items JustFab sells. Don't like the fact that my credits cannot be used for what I choose (ex. A sale items. 2 for item etc). If you can withdraw money out of my account then it should be used the same as if I purchased it without the credit.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Monique,

    When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Sheaka increased rating by 4 stars.
    Customer ServicePunctuality & Speed
    After a positive interaction with JustFab, Sheaka increased their star rating on May 20, 2017.

    Updated review: May 20, 2017

    i want to thank just fab for their timely response to my issue. however the issue was resolved by my credit card company. i was doubled billed and a refund/credit was return to my credit on the very day of the double billing. the credit however is not yet showing on my statement but its been confirmed by the credit card company. i want to thank samar from for his/her timely response and an offer to resolved the issue. i have upgraded my star rating because my order did arrive very fast and also because i am impressed with the company's attempt to resolve my issue

    Original Review: May 11, 2017

    I was doubled for my order. Actually it was 2 different amounts on 2 separate days. I only placed one order however my credit card was billed twice, one day apart from the other. No one answers that phone number listed on the contact us page. Only good thing was that my order arrived fast. Looking into cancelling my account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sheaka,

    We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

    Best,

    Samar

    Verified purchase
    Customer Service

    Reviewed May 11, 2017

    Rip off right from the beginning. Shopped and picked out 2 items 9.97 each. Came up on bill 39.95 plus tax and convert to US dollars... Something 20 ended up being 71.00 Canadian. Next issue was skip the month button... Tried. Wasn't even there. Called, pressed buttons and said I wasn't even a member. Next email said they charged my account 39.95 US dollars to use later. I called and cancelled immediately. See what happens next month. SCAM ARTISTS AT THEIR BEST.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 11, 2017

    I have not been able to make an order lately because I am on a limited budget. But have been very happy with all my orders. Everyone loves my shoes that I got from you. My sister ask to wear one of my jumpsuit that I got. She never wears my clothes. Doesn't like my style but loves the stuff I got from JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lorene,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    XO,

    Samar

    Verified purchase

    Reviewed May 11, 2017

    Sizing of the swim suit top... I'm not satisfied with as the cup is too small in comparison to the band of the top. I would be more happy if the top fits... Should be made to fit ladies with natural full breasts... not necessarily people with just full figure.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Doreen,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

    Best,

    Samar

    Verified purchase
    PriceOnline & AppEase of Use

    Reviewed May 11, 2017

    The website is easy to use, really great products, and the VIP price is really awesome, and the fact that we can skip the month is too. I am happy with my purchase and would certainly recommend this website to my friends. My boots are really comfy and I really love them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Emilie-Rose,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed May 11, 2017

    I am in love with these shoes! I ordered the poppy-colored ones! They look even better in person. I received tons of compliments the day I first wore them! I really like how they fit, they are definitely true to size. My only qualm with these shoes is that when you lace them up your leg (even when done tightly) they don't stay up very long. So, I ended up having to re-tie them about once or twice and I was only out for 4 hrs. Either way, would still recommend them!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Michelle,

    Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    XO,

    Samar

    Verified purchase
    Customer Service

    Reviewed May 11, 2017

    I ordered a pair of heels that came damaged. According to the return policy if I want my money back I need to pay the shipping fee and other fees and based on that my refund would've been only a few dollars. So I decided to do an exchange. Unfortunately the new item is too small and I made the mistake of wearing them outside. To my understanding because of that I am unable to return them. I'm disappointed. My experience was not a positive one. I probably will not purchase again from Justfab. The customer service was adequate. Call was disconnected or the individual hung up on me and did not call me back. It was frustrating I had to call back and wait... I'm left with shoes and I paid for and that I will never wear again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Marcela,

    We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

    Best,.

    Samar

    Verified purchase
    Customer Service

    Reviewed May 11, 2017

    Since I start shopping with JustFab I have no complaints. Everything has been In the highest condition. I will continue ordering from them. The shoes and boots have been in the highest quality. If I have a problem with something they straighten it out and if I send something back because I ordered the wrong size they take care of it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Anne,

    Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our member.

    XO,

    Samar

    Verified purchase

    Reviewed May 11, 2017

    I loved every item received so far! They would have had my 5 stars if not for the ''skip the month'' that we can't forget every first 5 days of the month to not be charged... But I would definitely recommend it to a friend (only the fashionistas though... because they probably wouldn’t mind being charged once a month).

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carla,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

    Best,

    Samar

    Verified purchase
    Punctuality & Speed

    Reviewed May 11, 2017

    I love my shoes and get tons of compliments. They arrived fast and fit great and are COMFY. However I tried to opt out of this month March and the page wouldn't load. So I have a credit when I wanted to skip the month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kathleen,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

    XO,

    Samar

    Verified purchase

    Reviewed May 11, 2017

    I love JustFab. My closet is filled with dress, shoes. I usually get shoes every other month. What I would recommend is try making wide width heels and boots. I am actually going start posting my collection on Instagram to go along with my outfit.

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed May 11, 2017

    The fit was great, had not a problem. Nice to shop online. The selection is great lots of good sales, nice to have a boutique to shop from as well. Have nothing but good to say and yes would recommend.

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    JustFab
    Response from JustFab

    Hello Nancy,

    Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!

    XO,

    Samar

    Verified purchase

    Reviewed May 11, 2017

    I was never told it was a re-stocking few until I requested a refund. One item I returned was because the lacing will not stayed tied. The remaining two was just ugly. There is nothing on website saying a re-stocking few. I will never order from JustFab again.

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    JustFab
    Response from JustFab

    Hello Lanora,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

    Best,

    Samar

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 11, 2017

    Honestly, I can say that you have the best customer service I've ever experienced. It's a pleasure to deal with your agents over the phone. Felt like I was talking to friends! Plus, it was fast and my request was fixed within seconds. 5 star service.

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    JustFab
    Response from JustFab

    Hello Irina,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

    XO,

    Samar

    Verified purchase
    Price

    Reviewed May 11, 2017

    The service I received from JustFab was fine. However the quality of the footwear was very poor. Even though I purchased the right size, the shoes fit poorly. The one pair I threw out after the first wear as I wore them for about an hour and they gave me bad blisters, as they are so hard and unyielding. I will probably throw the other pair out as well as they are very large and clunky and don't mould to a normal foot shape at all. They look cheap.

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    JustFab
    Response from JustFab

    Hello Jodi,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member services will email you within 48 hours.

    Best,

    Samar

    Verified purchase

    Reviewed May 11, 2017

    Have been in love with JustFab since day one. I absolutely admire Kamora and her stylists are on point. Love every piece I've ordered. The variety is amazing. There is every piece to an ensemble and an array of colors. Been a member for 5 years and won't be leaving.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mari,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    XO,

    Samar

    Verified purchase
    Price

    Reviewed May 11, 2017

    I love the fact that I can get affordable shoes when I like with no pressure. I have purchased handbags here as well and I always get a compliment on them. The bags that purchase are always roomy, comfortable and sturdy, since I spend a lot of time at work I spend my time traveling so I need comfort whether it's bag or shoes. Yeah, JustFab... Love this site.

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    JustFab
    Response from JustFab

    Hello Ameena,

    Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!

    XO,

    Samar

    Verified purchase
    Customer Service

    Reviewed May 11, 2017

    I ordered size 8 shoes. I received size 7.5 shoes. I tried contacting someone through chat; because of my working hours, I cannot be on the phone. No one came online to respond. I don't have the original packaging so now I cannot return the shoes and am stuck with shoes that don't fit properly.

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    JustFab
    Response from JustFab

    Hello Marcia,

    We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Punctuality & Speed

    Reviewed May 11, 2017

    This was my first order from this site and I was so excited when my package arrived. It came fast and everything was correct. I love all three pairs of shoes and the dress fits me perfectly! Can't wait to order again.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Diamond,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    XO,

    Samar

    Verified purchase
    Punctuality & Speed

    Reviewed May 11, 2017

    Quality was good, shipped on time so the experience of ordering & shipping was good, however product sizing was not good even though I ordered a larger size than I normally take. Return authorization was requested and the items have been returned. I probably won't order footwear again. Thank you.

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    JustFab
    Response from JustFab

    Hello Barbara,

    We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

    Best,

    Samar

    Verified purchase
    Sales & Marketing

    Reviewed May 11, 2017

    Love the style and colors they come in. And they always have sales. And they give you shopping point are good to for you to get freebies. And they will have you styling for any occasion. Looking forward to my next order, thank you JustFab for keeping fashionable.

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    JustFab
    Response from JustFab

    Hello Arenthia,

    Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

    XO,

    Samar

    Verified purchase
    Price

    Reviewed May 11, 2017

    I was in love with my shoes. What I wasn't in love with was the monthly fee. I would honestly probably spend more money if you didn't charge me. I close my account after purchase and it's a hassle to start up. So I buy less.

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    JustFab
    Response from JustFab

    Hello Lise,

    When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Customer ServicePrice

    Reviewed May 11, 2017

    I thought it would be interesting to try and purchase a pair of shoes from JustFab after all the ads I have seen. The price however wasn't in Canadian as I thought it was going to be as shown and when I got the shoes I was very unhappy with the quality of the shoes. If I wanted to purchase shoes like that, I would have gone into store. It is not worth the money. As well they make it impossible to cancel or "skip a month" without calling! I prefer to do it myself with just a simple click of a button. I don't have time to call most days. I won't recommend JustFab & I wouldn't want my friends to purchase from them either. But the customer service was very nice when I did the return of the item, but cancelling was a whole other story. IF I WANT TO CANCEL, just cancel it! I don't want to be charged $57.00 to be a VIP! THAT'S CRAZY! You can keep the shoes & everything else.

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    JustFab
    Response from JustFab

    Hello Natalie,

    Please accept our sincere apologies regarding your recent experience with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

    Best.,

    Samar

    Verified purchase

    Reviewed May 11, 2017

    You guys took money out of my account when I canceled my membership. You shouldn't of had my bank account info if I canceled it! You guys are complete ** and if someone tries to buy from you I'll talk them out of it. BOYCOTT.

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    JustFab
    Response from JustFab

    Hello Donicia,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase
    Sales & MarketingPrice

    Reviewed May 11, 2017

    When I bought my first and only pair of shoes from this site I was not told that it would automatically make me a VIP member. Nor was I told that to be a VIP member you will be charged nearly 60$ a month unless you skip a month, I was not told about skip a month and I was not told there would be a charge. I did not ask to be a VIP member, all I wanted was one pair of shoes, that's it. The fact that my visa was charged $60 for a membership I did not ask for and did not want is ridiculous. And the process to cancel your membership is insane, just let them cancel. Why does it have to be a big ordeal. I will never recommend this site to anyone, those shoes were not worth the amount I was charged. Because I was not informed about the charges this qualifies as a scam.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sarah,

    When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

    Best,

    Samar

    Verified purchase
    Staff

    Reviewed May 11, 2017

    JustFab had good deals and $4 pairs. I liked their variety and so, I decided to purchase from them. Thereafter, I was a JustFab member for more than three years. I would buy work flats or strapped sandals from them and their style expert gave me quality selections. I would stock up five or six pairs after four months. As a member, I also loved their fast shipping. My items were in within a week. Eventually, I decided to cancel my membership because I have stocked to up too many shoes. Still, buying from them was a good experience and I recommend JustFab. The shoes are very stylish and of very good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rapinder,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

    XO,

    Samar

    Verified purchase
    Staff

    Reviewed May 10, 2017

    I had a good experience with JustFab. My mom had purchased with them and she buys a lot of really cute shoes. I’m a VIP member and their special offers were good. The only problem was I ordered my shoes too big but I haven't tried to send them in. I was gonna sell them and get some more. I like the overall quality of the products.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Samantha,

    Thanks for your recent review! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.

    XO,

    Samar

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed May 10, 2017

    I've been a JustFab member between six to eight months and they have a lot of good styles that I like and enjoy. But I don't look at the styles that they offer because the survey that I took in the beginning was not as accurate as they thought. I get a lot of pumps and heels but I want a more casual look, so I just glance at it and I'm like, "These aren't really for me." And then they go off what I see on the website. They have cool perks like storewide sales, and I can snatch up a couple of nice pair of shoes. Also, there was a time when everything was 30% off and I bought a couple pair of shoes from them.

    The quality is good. My favorite purchase was a pair of sandals that I bought last summer which had an inch and a half heels that made them stylish and comfortable to walk in. Also, I recently bought a cute pair of white sneakers. However, I had an issue with one that had glitter rhinestones which weren't in place as good as I would like them to be and they started falling off. But that was the only issue. It was after a couple of wears but granted I wore them a lot for the last couple of weeks so it was understandable. I realized after a week of wearing them that the rhinestones were falling off. And I realized I can't get a refund since I've already been wearing them. Other than that, it’s been great so far.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rocio,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

    Best,

    Samar

    Verified purchase

    Reviewed May 9, 2017

    The JustFab website has a lot of options. I could buy shoes often with them and I've been a member for at least 2 years now. I like the fact that I don't really have to do much so I could be sitting at home and there's a new selection for me every first of the month. And even if I don't like the selection they've given to me, then there's other stuff that I can choose from. If I don't wanna wait till the end of the month, I can always go to the site and choose and shop in general. I like the convenience and I can store points. I might not buy anything this moment because I'm going on a trip and they may take money from my account this month but I have backup points. I don't have to buy a pair of shoes because I technically bought them two months ago.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Patrice,

    Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

    XO,

    Samar

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 8, 2017

    I'd known about JustFab before when I was younger through YouTube and thought they have nice shoes for a good price so I went to go check them out. Then, I saw some shoes that I liked so I ordered it. My last purchase were two sneakers. One was slip-on and the other was more casual. I got a few compliments on them so I really like them. Their items are of good quality. I've only been a member for two months now and the perks are my favorite because they have a deal for two for $39.95. For the most part, I would normally purchase from the selections given by the style expert. But sometimes, it would be easier that instead of it being made for me, I can just shop on there. Considering that I had to change my shoe size, I pretty much just called them and they answered right away. They didn't have hesitation with that. The lady helped me on how to send them back, so it's good customer service as well.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 7, 2017

    I moved to Florida and wanted new sandals. My mom orders from JustFab all the time so I signed up with them in March and took advantage of the big sale. The regular price was $30 to $40 each pair and the ones that I got came out $7. I forgot to put Apartment No. 2 but they were able to change the address. So I just got the sandals last week and they are cute and comfy. I would recommend JustFab.

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    JustFab Company Information

    Company Name:
    JustFab.com
    Company Type:
    Private
    Website:
    www.justfab.com