
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed Aug. 23, 2018
I love shoes and the pair of sneakers I purchased from JustFab is my favorite pair of shoes to this day. On the other hand, I can't really wear the other shoes I purchased as much because they are not comfortable at all. One of the shoes even gave me really bad blisters within the first 15 minutes of me wearing them and I have scars on the back of my heels. The quality of the items wasn't that good. However, JustFab is really convenient and their shoes are so cute. I like that I was able to see all of the shoes available. I could just scroll and scroll then put them in a little cart. Then whenever I was ready to order, I could figure out which ones I wanted to purchase. There was one pair, which was not offered to me by the style expert, that I bought and I actually love it. But that aside, I like all the shoes that the style expert suggested.
Hello Ashley,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Aug. 22, 2018
I saw a pair of shoes from JustFab on Facebook and I really liked so I bought it. JustFab had a quick purchasing process and it took about five days to get the shoes delivered to my house. I like it because some places take really long to deliver. The shoes I got was nice and it was exactly how it was pictured where I saw it. I'd recommend JustFab. They are not too expensive and there are some good deals sometimes.
Hello Maria,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service to every member!
XO,Ivy
Reviewed Aug. 22, 2018
I've been a JustFab member for over a year now. Finding items on their website is easy and I like that I have the ability to choose. I can go on there and cancel at anytime or skip a month and I could use my points when I want. I like all the shoes I bought and I never had any problems with any of them. They were all the right size, had good quality and last a really long time.
Hello Ashley,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Aug. 21, 2018
I saw JustFab's advertisement on Facebook and since I really love shoes, I decided on making a purchase. I have small feet, which was an issue, but finding items with JustFab was very easy. I bought a pair of knee-length boots and its quality was very good.
Hello Courtney,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed Aug. 20, 2018
I was a JustFab member for six months and I bought some shoes and dresses. JustFab was cheaper and finding what I wanted was easy. Plus, the selections the style expert gave were good. However, I was not happy that I needed to pay $39, which was an automatic pay. I couldn't afford it so I'm not a member anymore.
Hello Lisbeth,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed Aug. 19, 2018
I recently moved from Japan to the US so my address changed but when I ordered I just clicked the order button and forgot to change the shipping address. I noticed only after it had already shipped. It would have took about 5-6 mos to actually get my package in hand after waiting for it to arrive in Japan and be sent back to JustFab. They re-ordered my stuff and are having it express shipped. No extra charge so no waiting for it to go through the long loop to get the original order. I am super excited! I love everything I have ordered from them. Especially the shoes. They are always true to size and last a long time and are a really good price.
Hello Tara,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed Aug. 16, 2018
The membership price with JustFab was so reasonable and it seems like there are lot of options to choose from. I took a deal and I had been a member for about 3 months. I had to cancel as it was fostering my compulsion to buy more shoes every month and it wasn’t really necessary. I bought a pair of boots in the beginning of this year and the quality is reasonable. It fits its price. My favorite purchase was a very cute pair of black flats.
Hello Chrstine,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.
Best,Ivy
Reviewed Aug. 15, 2018
I tried the selections given by JustFab's style expert and the size for clothes, even the small ones, don't fit. I'm petite and they're a little bit too big. However, JustFab's shoes last well and I have three shoes from them that I still wear often. I like the ankle boots. I also like their discounts, like the 15% percent off.
Hello Kate,
We would like to sincerely thank you for notifying us of your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Aug. 14, 2018
Several months ago I ordered a pair of shoes from JustFab. The shoes were cheap and painful and I can’t wear them for longer than 20 minutes. At the time I placed my order I must have accidentally clicked ‘join vip membership’ Without meaning to. They of course, don’t advertise that this membership charges you monthly. After two months I realized that they were taking my money so I called them to cancel my membership. This, in and of itself, took 45 minutes. Why they don’t have an online option became glaringly obvious. They make it too difficult to leave their little scam. The entire conversation the man I spoke with aggressively pushed me to keep my membership and they won’t refund the money they took. It’s completely dirty.
Everything about this company is thinly veiled greed. In an attempt to get my moneys worth out of all my credits I attempted to order some junk from them. At least they wouldn’t have free money. They wouldn’t LET me check out without clicking the vip membership box!!! NOW I HAVE TO CALL AND CANCEL AGAIN. This is seriously the most frustrating situation, and it’s unfortunate business are resorting to such ploys to trick people out of their money. People like myself aren’t shopping at JUSTFAB because it’s the height of fashion, I shopped there because I’m a poor student. That is really low.
Hello Camryn,
We would like to offer our deepest apologies for the trouble you experienced with JustFab. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Aug. 14, 2018
This company has very strict cancellation rules. I followed all cancellation requirements and after 3 months never received my money back! HOW IS THE GOVERNMENT ALLOWING THIS TO HAPPEN TO SO MANY PEOPLE??? I see so many ex-customers complaining on the company's social media that they never got their refunds!? DO NOT SHOP WITH THEM!
Hello Jordan,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,Ivy
Reviewed Aug. 14, 2018
JustFab has good customer service and prices for shoes. I have been a member for about a year now and it has been very easy to find the item or style that I am looking for. The selections given by the style expert have been very good too. Being a member, I can choose when to skip months and I have taken advantage of their buy one, get one 50% off. The items I've got have good quality, so far. The last one I bought was very nice and comfortable, but my favorite purchase was my boots.
Hello Felmary,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed Aug. 13, 2018
I like online shopping a lot and I really like shopping on JustFab. I like the deals and the suggestions I've gotten from their style expert have matched pretty well. I’ve found a lot of stuff there that I like so I'd tell people to definitely search the site. It's also really nice that everything is in the right size. I don’t have to ever send anything back.
Hello Meg,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed Aug. 12, 2018
JustFab has good models and prices, and it’s so easy to find the items or styles that I'm looking for. I've been a member for four years and I usually order shoes. The shoes are good and the items I’ve received are of good quality, too. I recommend JustFab to my friend.
Hello Ana,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Aug. 11, 2018
I like the shoes from JustFab, and it was easy for me to find the items I was looking for in their website. I've been a member for about a year and I recently carried the VIP membership. I like the VIP sales JustFab offers. Also, the quality of the items are great.
Hello Kahaliyah,
Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.
XO,Ivy
Reviewed Aug. 10, 2018
I was on JustFab for a while. I bought brown leather shoes to start the account, but they ended up getting very weird. I didn’t have enough time to return them, so I gave them to my friend. I already have a ShoeDazzle account where I'm a VIP member and a lot of the products are the same. There was a little bit of variation, but even if there was variation, it seems like the products that were on JustFab came out a couple of months later with ShoeDazzle or vice versa. If they were different products, they weren’t different enough or special enough that I wanna buy it. The quality of the merchandise being sold at JustFab doesn’t look as great in some capacity or it’s quite boring. A lot of the stuff on there is staple stuff, so I would rather go to Gap and get it cheaper.
My first experience wasn’t satisfying enough to then continue with them and there wasn’t anything that was special enough to me on it, so I ended up closing the account. In addition, it’s not worth keeping several accounts. On the other hand, JustFab has great customer service, they have good deals and by itself, it's a good brand.
Hello Sydney,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Aug. 9, 2018
I liked JustFab's selection of shoes. There were really nice shoes available, so I purchased from them. It was easy to find what I was looking for and there was a lot to choose from. Also, the selection given to me by the style expert was spot-on. So far, my favorite purchases were some sandals and I made my last purchase from them a couple of months ago. The items that I got from JustFab were of good quality.
Hello Joanna,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Aug. 8, 2018
I went to JustFab's site and found their products cute. I find items based on the mood I’m in, like if it’s fall then I’m looking for a fall shoe and it has been pretty easy. I have the freedom to pick affordable shoes. They have a lot of really good styles for a very affordable price. Some of my favorite shoes are from JustFab. There were a few times where I would have to call to skip a month or if there was a mishap and they handled it really quickly and it was super easy. Customer service was great. I recommend JustFab.
Hello Aduare,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed Aug. 7, 2018
I was browsing online, looking for a particular type of shoe, and JustFab had it. They have a special discount for the first pair and I got it for $9.99. And for that price, the item's quality was okay.
Hello Vertisha,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed Aug. 6, 2018
I saw JustFab on a Facebook ad and I liked the good deals. During the Fall season, I was able to get two pairs of boots for the price of one. The boots were my favorite but I’ve bought sandals and heels before and the heels never worked out for me. I like to browse and pick styles myself. I like wedges and I can filter it to show all the wedges. I look at all their selections but I don'’t do a style expert. I have never liked anything they picked for me.
I was a member of JustFab for a few months, then I froze my account, then did it again. I’ve bought several things through them over a year. The quality of the product is okay but you have to watch out because if you don’t cancel your membership, JustFab charges monthly whether you buy or not. It was annoying for me as I forgot to cancel mine many times so now, I have $2,000 credits. JustFab should let the person cancel instead of talking to them into keeping the membership which happened to me multiple times. They offered so much and told me to try it one more.
Hello Jessica,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email
Best,Ivy
Reviewed Aug. 4, 2018
I saw some items that I was interested in so I bought from JustFab. I have been a member for about a year now and I get to receive emails from them periodically. There were styles that I liked but there were some that I looked for. I bought some boots a couple of months ago and they were nice. Recently, there was a pair of white shoes. It was stated that when they’re available, I would be notified but when I went back to the page, the shoes were gone. I really wanted them because I’ve never seen that style other than JustFab and they just disappeared.
Also, I used to wear heels all the time but the older I get, I gain weight and my feet have puffed a little bit so the shoes have got to be something comfortable. There's no problem returning the shoes. You order and you have a return timeline. It's just that I'm not a person who likes to return an item. I feel it’s a hassle and that’s one of my main reasons for not doing most of my orders online. I like to see what I’m buying but it’s good to know that the site is there if I don’t see something in the store. The delivery time and the packaging are beautiful. My shoes come in nice boxes when I order.
Hello Olivene,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed Aug. 3, 2018
JustFab has a good price and it's a good place to buy shoes. I've been a member of JustFab for a couple of years now and I always use my credit. It’s easy to find what I'm looking for and I like the style that they always pick. If I want shoes, I put in the style and they show me the colors they have. I also like their purses and my favorite purchase was the brown one.
Hello Jessica,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Aug. 2, 2018
I have been with JustFab for six months now. I was just scrolling on Facebook and found clothes and shoes. I saw that they had good prices, so I bought some things. My favorite order so far is a pair of pajamas. It's very soft and the quality is very good. I always wear pajamas and didn't have those beautiful ones. I really needed it.
Hello Kim,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Aug. 1, 2018
JustFab.com is a nice place to get any kind of shoe I want. Purchasing is easy. The website is customer-friendly and the personalization is really nice. I also like getting the new styles every month, which are all cute. The updates are really good. They’re really good about communicating and sending me stuff every so often. Although I usually take a bit more time to order things, it’s really nice to browse and see what’s on their way. I love the shoes. The shoes have always been really good and some of my favorite high-heeled shoes are from them. I mostly buy shoes and I’m a little wary of a couple of their clothing items just because I had a couple things that fell apart easily. I bought a little jacket or two and one of them fell apart quickly. For the most part, everything’s been really good. I like JustFab a lot.
Hello Katie,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed July 31, 2018
A friend of mine told me about JustFab and where I live, I can't really find the boots that I want but JustFab has more styles in my size. I’ve been buying from JustFab for almost a year now and finding items is easy. It just pops up. They have a variety of styles and their delivery is fast. I just purchased booties and the quality of their items is nice. I have shoes that I haven't even worn yet because I'm looking for something to wear them with. It's good to have a variety of styles that I have in my closet from JustFab but my favorite from them is this pair of thigh high boots.
Go ahead with JustFab. They have cute stuff. If you like shopping, you might as well go there and get what you like and you know how it's gonna fit. You know it's gonna be your size, instead of having to go to a store and search for your size, then finding out that they don't have your size in that shoe and you would go home disappointed. Anything JustFab shows you is gonna have your size.
Hello Warda,
Thank you for your magnificent shout out! We're glad that you are loving your purchase from JustFab. Keep slayin’ your FAB items!
XO,Ivy
Reviewed July 31, 2018
I ordered from JustFab years ago as they have a nice variety of shoes. I've been a member since February and it's very easy to find the items I am looking for. The selections they give me are great and appealing. I purchased a jacket and some boots. They were gifts and my mom loves them.
Hello Chimere,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed July 30, 2018
JustFab has good shoes, order from them. I had a deal and the shoes I purchased were good quality. Their website looks good too.
Hello Shakeithia,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,Ivy
Reviewed July 29, 2018
I've been a JustFab member for two years and with this company, the item you get is what you would have expected it to be. The quality has been good too.
Hello Jodi,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed July 29, 2018
Finding the item I was looking for at JustFab was easy. At that time, they had a two for $20 promo so I purchased from them. While the shoes were okay, I already unenrolled a year ago. I forgot to skip the month and they charged me. If they could send a message before they charge for the month, that would be an improvement.
Hello Guadalupe,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed July 28, 2018
One of my neighbors was wearing some of JustFab products so I got on and looked. I liked some of their products so I ended up buying some. I was only a member for a couple of months and I didn't like that I could sign up online but I had to cancel by calling. Nevertheless, I really liked one of the pairs of shoes I bought. The products I bought were good quality.
Hello Julie,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed July 27, 2018
I saw some of the styles that JustFab had when I saw them through an internet ad. I’ve been a member for three years and have taken advantage of their Buy One Get One either half-off or free. I like their free shipping and when I had to return a couple of things because of sizing which was more on my part than theirs, they were quick about getting the problem fixed. The selections have been okay but I tend to find my style more on my own than with the stylist. I bought a pair of sandals several months ago and they were pretty well made.
Hello Jennifer,
Wow! This is awesome to hear from you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,Ivy
Reviewed July 26, 2018
I love JustFab. They're wonderful. They always have tons of everything, from sandals to hip-high spandex boots, so I'm real happy with their site. I just have to get off my butt and get rid of my VIP status. But if they're gonna give me a gift card and they don't go out of business, I'm fine. I got an email saying that they're gonna give me a gift card that will never go bad so I can use the gift card in the future. I guess they have too much money and they don't like holding it all. I haven't bought shoes for a long time but I'm still getting $39 a month taken out and that's why I have a $2,000 credit card bill. It's quite a year's worth of shoes.
I've been a member for a couple of years and I've never had any problems with anything that I bought from them, other than buyer's remorse. After something has been in my closet for six months and I take them out, I say, "Why did I buy them? What was I thinking?" At one point, I had dropped my VIP status but somehow, I got back in it. A lot of my first picks were in JustFab and they were great. But a lot of times, my sizes aren't there because I start looking for fall shoes in the fall. I have to start shopping earlier or make sure I'm that I'm on JustFab at least every four months. I've also had to return some things that didn't fit but I've never had a problem in getting reimbursed. The quality has been good too. With a lot of the stuff I've gotten, I didn't realize they weren't leather until I got them. I have my favorite pair of good boots and you can't tell they're not leather. They're beautiful.
Hello Shelly,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed July 25, 2018
It's a good thing that I tried JustFab as it was convenient for me. When I was on their site, it looked like I would like the styles that they have. Also, the selections that they gave me were good. My most recent purchase was a ring and it has good quality.
Hello Melissa,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed July 25, 2018
I love JustFab. It's super easy to find the items and styles that I'm looking for. It has some things that are very good in there and some I’m excited about. I have bigger feet and they had cute styles and larger sizes. Also, I always purchase their $20 socks that are on sale. My orders usually come pretty fast. The longest I had was two days to ship. I returned one pair of shoes and it was easy.
Hello Ally,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed July 24, 2018
JustFab had some nice things that I saw online and on the TV. They also have a great selection. I purchased two pairs of boots, one for me and one for my mom, and it was pretty easy. The boots are nice and I wanna get some more.
Hello Quionna,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed July 23, 2018
It’s pretty easy to find the item that I want on the JustFab site. The selections from their stylists are very accurate. You also get credit, but if you choose not to use them, it can just stay there until you’re ready. I've been a member for a year now and the wedges are my favorite. I really love shopping at JustFab and I recommend them.
Hello Nedgyne,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!
XO,Ivy
Reviewed July 22, 2018
I saw some cute shoes at JustFab for my daughter for Christmas and I tried to get us matching boots. I've been a member of JustFab since December and when I agreed to sign up for it, I knew that it was gonna come out more every month and I was okay with it. I called and spoke to someone, and that person explained it and told me that I have so many points. However, my debit card got lost. It was hooked up through my PayPal so I had to cancel my card and I had to do another card. My payment has not been going through and I wanna make sure that I didn’t lose my points. I haven't had a chance to call them since my card got lost as I had so much going on, but I’m sure we’ll work it out. I’ll be happy as long as I get to keep my points. Plus, the quality of the items at JustFab is good. My daughter is hard on her shoes and they last well.
Hello Deedra,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed July 21, 2018
I purchase from JustFab because of how cute their products are. The items that I've bought from the site are of good quality. I was also able to take advantage of a little deal there where I get something for free. So far my favorite purchase is a pair of boots, which I wear all the time.
Hello Adrianna,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed July 21, 2018
I've seen JustFab years ago just by browsing through the internet but I decided to buy from them because of the promotion that they had at that time. And I've been a JustFab member for five years now. I love the convenience of being able to get things when I need to. And sometimes, they would get it for me when I forget but I can always go buy them a month later as I still have the credit. So that's the convenience. Also, looking for items and styles has been easy. However, sometimes it gets really difficult because of my shoe size, which is 11. It seems like they run out of it almost instantly.
The selections of their style expert is sometimes a hit or miss but that doesn’t dissuade me at all. I just go ahead and look through the category that I’m looking for at that time and go from there. I've been able to take advantage of their 40% off promo as well as a lot of their sales on sandals and boots. And the quality of the things I've bought has been fine. I already bought eight pairs of footwear from JustFab and I've packed two of them for a week that I’m about to spend out of town. So they’re my go-to choices.
Hello Aja,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed July 20, 2018
I ordered one pair of shoes and I love it. But quitting the membership was impossibly hard. The dude at JustFab wouldn't let me do it. But I cancelled it in the end.
Hello Janelle,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed July 19, 2018
I like really different-styled stuff and once I got on JustFab's website, I saw that there were funky stuff that I liked. They have unique queries and for the most part, the quality has been pretty good. I’ve only had an issue with one thing and I returned it, and they sent me another one. So it’s been just fine. I recommend JustFab and Shoedazzle all the time.
Hello Brittney,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed July 19, 2018
I've been with JustFab for about four months now and I’m really not pleased that I want to cancel the membership. I've bought a coat which was okay, a pair of jeans, bag, and shoes. The pair of jeans is my favorite purchase but I really don’t like their clothing. I’m an older woman and it’s really trendy to me. While the overall quality of the items is mediocre, their customer service is great.
Hello Daphne,
I'm sorry your item was not what you expected. This is not how we do business in JustFab. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed July 18, 2018
The shoes from JustFab were really cute. It was pretty easy to look for the knee-high suede boots that I wanted in their site. I just typed it in the search bar and they came right on up. The shoes were nice and they had good quality. I didn't have any issues but I ended up cancelling my membership a while ago.
Hello Leah,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the styles, quality, and services that we provide to our members. We're always welcome for feedback like this so we can improve more our services in JustFab! Thanks for doing business with us!
XO,Ivy
Reviewed July 17, 2018
I've been a member of JustFab for a couple of months now and I like the products that they have. I like the points and rewards that I get for being a member and I have also taken advantage of their special offers. Also, their style expert gives me great selections. Three months ago, I purchased some shoes and a blouse from JustFab and the quality of the items I bought was great. Everything was shipped in a good and decent time. When I have a problem, I call the reps and then they resolve the problems for me so that's a good thing. JustFab is a great company to order from.
Hello LaTrecia,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed July 17, 2018
I liked the shoes at JustFab and it has been easy to find items/styles I was looking for. I go online, shop, order what I want and it's all done. I got a pair of shoes for $7 and I like 'em. And I love the quality of the items I have received. The only time I had to send anything back was when I ordered the wrong size. I did the process online then I sent the item back then they sent me the right size. It was really easy. Everybody should try JustFab. I've been a member for two or three years now and I've recommended it I don't know how many times.
Hello Michelle,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed July 16, 2018
Finding the items I was looking for at JustFab was easy. Moreover, I liked the selection given by the style expert a lot. They also have special offers I was able to take advantage of like the buy 1 get another one half off. So far, the items I purchased were good and comfortable.
Hello Maria,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,Ivy
Reviewed July 15, 2018
I've been a member of JustFab since a year or so after it started. At first, I saw someone doing a review of JustFab on YouTube. I love shoes and I liked the selection that they had. The credit that comes out to your account is good. But if your memory isn't that good to hit buttons every fifth of the month, make sure you always have $39.95 in your account. It has been so long that multiple times, I've forgotten to do it. It was fine, but it's always a nice surprise to go there, just to have credit. But, when you get your credit, you can't buy anything that's less than $39.95. There are some sandals that are $19.95 but I would like to use my credit instead of using my debit card because I already have a credit in there.
Also, I like it when they do the semi-annual sale, the buy one get one half off or each season when the items are 75% off sometimes. Furthermore, I like the selection given by my style expert and that I bought a pair of ankle booties. I like to wear heels and being pregnant it had to be bigger. It was difficult, so I bought a black pair of selfie style boots. I wore them a lot when I was pregnant and it was the only thing I could fit in.
Hello Moja,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Together with our professional team, we promise to do our very best to cater to every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed July 15, 2018
I saw JustFab online a couple of years ago and I thought it was a pretty good deal. Finding items depended on the month and sometimes, it was easy and sometimes, it was not. I didn’t know that you could pause the membership and I was collecting money that was taken out every month. If I couldn't find something or if you get one of the deals where you can buy one, get one for whatever price it is, you can't use that with the money that you've already set aside from the previous month so, I didn't like that. Your money had to be used for full-priced items and you couldn’t use it on half-priced or other deals. Money is money and you should be able to use it the way you want to. I was skipping every month after a while and now, I no longer use them.
For the most part, the quality of the items were good. I liked the shoes but the clothes, not much. The customer service was nice and helpful but if they wanna do anything or gain more of the loyalty or taste of people, they ought to make that monthly amount that people put into their account more flexible and allow you to use it with coupons or specials. It would have been a factor in me staying.
Hello Diane,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed July 14, 2018
I saw JustFab on TV, I checked it out and liked what I saw. I’ve been a member for a couple of months which hasn’t been long but I like the large shoe selection that I can get. It’s not the same thing always so, I like the variety. The selection from the style expert matches perfectly and the quality is good. I bought my Mother’s Day gift with my account and she loved it. JustFab is worth it but be mindful that sometimes you may have to skip the month. Sometimes, I don’t remember myself and that could be improved. They could send an email to say that you have the option to skip the month. But everything for me has been a good experience.
Hello Kiarra,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed July 13, 2018
They give a high variety of different things and most of it is not what I would wear. So I typically go and search what I'm looking for. I've been a member for five years or longer and I love the quality of items I've purchased. I recommend JustFab all the time and I purchase from them because of cute stuff.
Hello Kate,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed July 13, 2018
A friend purchased shoes from JustFab. I found it online and the prices were amazing so I thought I would try them. I received the two pairs of boots I got but then I went ahead and shut down the account because the quality was cheap and not fair. Even so, when I called them to cancel the membership, the interaction with the customer service was fine and the reps were good.
Hello Tricia,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed July 12, 2018
I tried JustFab as it was eye-catching that my first pair was $10. Also, I like the selections that were given to me. However, I canceled it since I didn't like how I'm locked into their monthly fee 'cause I don't buy shoes that often. If you are going to order a lot of shoes then JustFab is worth it, but not if you're just going to purchase one pair throughout the year. The shoes I ordered didn't fit me and I just held onto them. Nevertheless, the pair was fine.
Hello Gina,
I'm sorry your item was not what you expected. This is not how we do business in JustFab. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed July 11, 2018
JustFab's items have really good quality. I only got one item that I didn’t really like, but everything I ordered so far has been good. Their selections are good. I mostly just look at everything else and I usually get something outside of what the style experts give. Sometimes I just like to see what else they got. I've been a JustFab member for five months and my experience with them has been good so far.
Hello Jasmine,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed July 11, 2018
I found out about JustFab through my friend and I chose to purchase from them due to the styles that they have. I was looking for some heels and it was very easy to find what I was looking at JustFab. I would recommend it to others. The quality of the item that I bought was great. There wasn't a guide with the height of the heel. But other than that, I got a very nice pair of shoes.
Hello Ana,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed July 10, 2018
I liked the products of JustFab that I saw online, so I purchased from them. Their website was self-explanatory and finding the items and styles that I was looking for was easy. The beginning deal I had with them was good. The items and styles that were presented to me by my fashion specialist were cute. The quality of the materials that the shoes were made out of were pretty good.
But I was just a member for a few months and I’m not a member anymore mainly because there were a couple of things I purchased from them that didn’t fit correctly and I’m pretty picky about how things fit. It was a pain to have to return them, so I just kept them and then I stopped my membership. But everything fits a little differently and if I had stuck with them longer and figured out how their styles fit my foot, it probably would’ve been better. Overall, I had a good and easy experience with JustFab and when I wanted their products and the membership, they were nice about it.
Hello Victoria,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed July 9, 2018
I was out of town and missed the 5th day cut-off to "skip a month". My credit card was charged $52... and I couldn't use that $52 4 days after the 5th day cut off. When I sent a message to customer service to just cancel my subscription, Cynthia offered me a whopping $10 to keep my business. REALLY? That's it... and when I said it was terrible customer service... she says "thanks and have a great day". Most companies would waive the $52 especially since I was going to buy something! SO ticked. Never ever will I refer them or use them again.
Hello Julie,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,Ivy
Reviewed July 9, 2018
I've been with JustFab for a while now. When I first started, they matched me up with a style specialist and they gave me ideas. I like the quality of JustFab’s shoes and I liked the first pair of shoes that I bought from them. I also got boots from them over a year ago and it is my favorite purchase.
Hello Chrystle,
Thank you for your magnificent shout out! We're glad that you are loving your purchase from JustFab. Keep slayin’ your FAB items!
XO,Ivy
Reviewed July 9, 2018
I've been trying to cancel my membership because I haven't been using it. But it was a great experience with JustFab and I purchased from them because of the price of the shoes. Also, finding the items or styles I'm looking for has been pretty good as well as the quality of the items I got. And in a little over a year that I've been a member, I like the easy accessibility.
Hello Lisa,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed July 8, 2018
I liked JustFab's deal of getting your first pair of shoes for $15. It was easy to find what you like except that all the stuff gets out of stock really quick. And it seems like they run out of the middle sizes very easily. And I got boots from them and I kinda have a hard time wearing them because of how they rub off on my feet. But clothes-wise, the quality was really good. I've purchased some shirts and washed them. They haven't shrunk and the fabric doesn't get holes in it easily so it's been good.
I was thinking about quitting just because I don't really spend the money as much anymore. But I liked being able to skip whenever you want and then also having the opportunity to do the credit. I also do Adore Me and they've changed the way that you purchase like when you get the credit put on your credit card, it used to do it from the 1st to the 5th. But now, they're getting so many complaints about people not being able to get the credit returned. But they just allow up to 30 days, so if it does get charged on your credit card you have the opportunity to get it put back into your bank account after 30 days. It gives peace of mind for people that wanna continue being a VIP member and wanna continue getting benefits, but they sometimes forget about the five days. They don't have to make a phone call but they would still end up purchasing more in long term just because they don't wanna have to deal with remembering every time.
Hello Catherine,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed July 7, 2018
I love shoes and, in fact, I have a shoe addiction problem, so I purchased from JustFab and that was easy. I've been a member on and off for a few years now and what I like most in being a member is that they have a wide selection of shoes, they ship pretty fast, and their products are very affordable. My style experts also did a good job with the selections that they picked and gave to me. It was likewise very easy to find specific items on their website. Lately, I ordered a pair of flat sandals and a pair of heeled sandals. My favorite among the items that I have purchased from them is a pair of black booties. I even got a couple of reward points or member credits. I really like the reward points that you can rack up to earn free products.
Hello Kelsy,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,Ivy
Reviewed July 6, 2018
JustFab has good styles and prices and it was very easy to find everything. The items I have bought from them have good quality and I was also able to get a few of their special offers such as the "buy one, get one"and "buy one, get 50% off". However, I don't buy shoes that often and I also kept forgetting to suspend the account before the withdrawal on the 1st so I just canceled them. I was only a member for six months but I had a good experience and I would buy from them again. I would also recommend them.
Hello Pamela,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed July 6, 2018
I wanted cheaper shoes and JustFab has a buy 1, get 1 to start with. I was a member for six months. It was very difficult to find an item or style. Every time I scrolled down, the page jumped back up to the top part. It would never reload back when I wanted to look at something and just go back. I had to start back over on the very first page versus whatever page I was on.
The quality of their items was pretty poor. I was never satisfied with anything I bought. It was either way too big or way too small for me. I have never gotten enough time to return anything so I have a lot of stuff that I will never be able to wear. I tried to call and cancel and wasn’t allowed to at one point as I wanted to return something. Before I could cancel, I had to ship out the item within the 30-day timeframe. I was stuck with that so I had to pay another month. Overall, it was a terrible experience with JustFab.
Hello Ashley,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed July 5, 2018
I've been with JustFab for a little over a year. Finding what I'm looking for has been easy and I like the selections given by the style expert. The items I've purchased were all very comfy and not cheaply made. They were all the way I wanted them to be.
Hello Hannah,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed July 5, 2018
I saw a pair of sandals that I wanted at JustFab. I was a member for more than three months. But then, I consistently was unable to find anything month by month that really appealed to me, so it just didn't work out. I went into the website on my own and I crawled all over it trying to find something to make it work, and it just wasn't there. So, I ended up ordering a couple of things to use up the credits I have. Also, with the exception of the first pair of sandals, I didn't like the quality of the items at all. The sizing was crazy wrong as well.
When I called up to cancel the account, they were trying to change my mind. It was a tedious kind of thing to go through. And then when I tried to skip a month, it seemed like it was a little bit confusing. I found that to be almost deliberate that it was just that they wanted you to keep on going and going. And then when you finally called up to cancel it, it would be an ordeal. It kinda helped me make up my mind to make sure that I'm not ever gonna do any of those month by month things anymore because it was just not worth it.
Hello Stephanie,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed July 4, 2018
JustFab had a promotion going on like when you first become the VIP member and I purchased from them. Being a member I like the price for the quality. I got $40 shoes but they surprisingly lasted me. Even the work shoes that I wear everyday were from JustFab. They were comfortable enough for me to wear too so that was good. I like most of the shoes that I got and I’ve kept most of them. I’ve only returned a couple of pairs and that was because of sizing. My last purchase was the sneakers and my favorite item had to be the flats. I also like these black, strappy heels. Customer service is always great and every time I call them or anytime I need help or have a question, everyone's always really helpful. I've been a member for over a year now and all my experiences with them have been good. I would recommend trying JustFab.
Hello Kiana,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed July 4, 2018
I saw that the prices at JustFab were good so I decided to check them out. So far, I have been a member for five years and I’ve always enjoyed the site. I like the fact that everything is at a consistent price and it’s good quality. I also have the option of either skipping or buying something at that moment. I’ve bought shoes from them from the first year I started and I still love them. I have three pairs of boots from them, and there’s one pair that I wear every single day and they’re still in great quality. There was one time when I purchased the wrong shoe size and immediately I was able to talk with someone and the situation got fixed within the first 20 minutes of it happening. However, one of my first purchases that I got from them was a little frustrating because it wasn’t stitched correctly. It was cut off and I had to sew it back on myself. Other than that, everything else has been really good.
My last purchase with them was a nice backpack for work. A lot of people at work asked me about it and I told them that I got it from JustFab. When I wear shoes out, all my friends would ask me about it too and I'd tell them the same thing. Any time someone would ask me where I got something, I'd tell them, "It’s JustFab.It’s great. It’s cheap. You won’t have any issues with it. Shipping is fast as well.” However, sometimes the heels on there are five-inch or more and they’re super skinny heels. So, if they’re looking specifically for heels, it might be a little difficult. I’ve had friends who signed up and they said it was great.
Hello Maria,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed July 3, 2018
I liked the shoes they had so I bought from JustFab and the quality of the stuff was good. However I deactivated because they were taking money out of my account.
Hello Trovonnu,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future! If you ever need anything, let us know! We’re available 24/7 by phone 866 - 337 - 0906 and Live Chat.
Best,Ivy
Reviewed July 3, 2018
I really like JustFab and I’ve been a member for the last five months. It was easy to look for my style on their site. And for the most part, the style expert covers every style that I want but there was one month that the style expert didn’t have anything I was into. The black high-heeled booties that I bought were really of good quality. I used the first special offer and I keep looking out for offers that I can buy. So far, I've been very pleased with JustFab. It's an awesome site, and it is really cool that they let us skip a month if we can't afford it during that month which I really appreciated.
Hello Edith,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,Ivy
Reviewed July 2, 2018
I liked the shoes and the merchandise from JustFab.com and finding the item or style that I was looking for on the website was not difficult at all. I've been a member for a little over a year now and I've made about five or six purchases with them. The quality of the items is wonderful and I love it.
Hello Michelle,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed July 2, 2018
They were having a good sale where if you were a first time customer, you were allowed to get the boots for $19.99. And then, later on, you would have to be a member. I've been with them for three years. I'm also with ShoeDazzle as well as FabFive and they all work together. But I think you get more benefits when you first start. They have some sales sometimes. Yesterday, I was trying to get some stuff and it said it was on sale. But then when I clicked on it because I was a member, I had to pay the full price, which was weird to me.
The quality of the shoes has been okay. Each pair I have gotten lasted okay. I bought stuff for the first three months and then I didn't buy anything for eight months. And then I started getting stuff again and I noticed that they were taking money out of my account the whole time. I never looked because I always have automatic. When I found out about it, I tried to use my points and they said it expired. Why would it expire? It's not like they gave me the points for a special reason. It's very dissatisfying that they wanna take my points and they don't let me use them cause that's my money. Plus they won't give me the money back. It doesn’t make sense to me.
Hello Michele,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed July 1, 2018
I've called in several times requesting for my account to be cancelled. Twice I've been assured it was cancelled, when in fact it wasn't. Each month you are required to skip your recommendations or they will charge you $39.99. Even after you call in and cancel, multiple times, they will continue to bill you $39.99. Don't get sucked in.
Hello Mary,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,Ivy
Reviewed July 1, 2018
One of my friends was shopping and I saw JustFab online. I've been a JustFab member since February and I like the convenience of being able to order my stuff from home or wherever I am and I don't have to worry about going out to a brick and mortar because my schedule is too busy for that. I have only bought one pair which was the initial purchase and they were good quality boots. My daughter needed boots and we saw some cute ones.
Hello Marlie,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Thank you for the opportunity to serve you. Truly, it is our pleasure.
XO,Ivy
Reviewed July 1, 2018
I've been with JustFab for almost a year. I prefer to shop on the internet and I wear a size 11, so it's easier buying shoes that way. I've been able to take advantage of some clearance sales. I have to wear flat shoes because I have a bad leg and they refer me to a lot of flat shoes. I bought quite a few of their flat, pull-on tennis shoes and some pairs of sandals. Recently, I bought a pair of rose copper, pull-on tennis shoes, which wasn't bad at all.
Hello Dorris,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed June 30, 2018
I needed a new heel and so I purchased from JustFab. It was easy to find the item because all the heels were on the home page. All you had to do is just put the style that you wanted, choose a color and order. I loved the shoes and I still have it. Those are my favorite shoes. I only wear them once and I'm planning to wear them again tomorrow for my anniversary. Also, I have been a member of JustFab for a month. However, I had to cancel what I had recently ordered. They charged me $39 and something cents because they said I was a something member. I wanted to keep it and keep ordering shoes, but I did not wanna pay $40 every month for the website. Even so, I would tell others that JustFab provides fast shipping. They would also find the shoes that they want. I have already referred at least four of my friends who are ordering their shoes from there.
Hello Lynederly,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed June 30, 2018
JustFab's VIP thing was a really good deal. It was really easy to find the items or styles I was looking for. I've been a member for a few months and I like their deals with their shoes. The selections given by my style expert was accurate, and the quality of all the items I've purchased was great. I had to skip a month because I wasn’t really doing anything that month, so I called the customer service and they were really nice.
Hello Madi,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed June 29, 2018
I became a VIP member for Fabletics, and they said that JustFab was their sister company. So, I checked out JustFab and decided to become a member for them as well. I like the monthly updates with the updated look. I bought one pair of boots from them and every time I get an email, a picture of a pair boots very similar to the ones I bought popped up, and it is always so tempting. JustFab’s membership is very similar to Fabletics. There is a personalized stylist that caters to what I like and help me see what else is out without me having to look through a bunch of shoes.
I really like the selections given by my style expert as they were all the ones that I like. I like basic shoes with a pop of color or pattern. And it seems to be a common theme throughout all of the options that I’ve been given. So far, I’m very impressed with the quality of items I got. I’m a type of person who normally buys stuff from the store because I like to have things in my hand before I buy them, but I was very impressed with the pair of boots that I bought a while ago. And the shoes were very comfortable and durable. I like the brand.
Hello Kaylee,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed June 29, 2018
JustFab's price is cheap. And I got the first two pairs of shoes for $40 and there was something with $10 off. The selection given by my style expert is accurate and it’s easy to find the stuff that I need. The items I purchased are good quality stuff, and the booties are my favorite.
Hello Carla,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed June 28, 2018
I liked the deals that JustFab was having so I signed up with them. They had a buy one pair of shoes, get another pair for $10. I also like how they would take the $39.99 off the account and you could use that to apply to your next pair of shoes. I love that. I was an active member for only two months. I came to some financial hardships so I had to stop being active for a while, but I do plan on coming back once I get everything back in order. Their selections were cool. A lot of them I wouldn't find myself wearing, but I do get them for my daughter because her and I wear the same size of shoes. So she likes them.
However, I really don't like the suede boots that came up to my knees. They don't fit like I thought they would. But everything else that I bought, like the rain boots and the heels, I love those. Overall, JustFab is awesome. It's a great website to take advantage of especially if you're a shoe fanatic like I am. I'd rather buy my shoes online than go into the store because they have different selections.
Hello Treyonne,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Rest assured that we will continue providing unique and new styles for members like you. Your feedback will help us know what we can do better. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 28, 2018
I'm a heel kind of girl, especially when I go out and on the JustFab online ads, I got to go through the choices in the beginning and they tried to put my ideas together and gave me a little bulletin board. I was scrolling through the pictures and decided to order some stuff. I’ve been a member for about a year now and I like the ideas that JustFab comes up with. I got a lot of stuff off of there. Things came on time, everything fit and the prices were reasonable as well. Also, the quality of the items I got was good. Things didn't lose their color and shape and there were no scuff marks. Usually, when I just get a random pair of heels, they'll be all broken up and nasty-looking. JustFab is a good site. And so far, it's really nice.
Hello Skylar,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed June 27, 2018
I have been a member of JustFab for six months. Their boots have a good price and are of good quality, unlike the boots from Walmart where it falls apart. They have various sizes unlike what Walmart has, and their designs are nice. I would recommend JustFab to my friends and let them know on the good deal that I got on my first pair of boots and on the various selections they have.
Hello Angelina,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,Ivy
Reviewed June 27, 2018
I liked JustFab's product and I wanted to try it. It was so easy getting online and the purchase was so quick. I already wanted a style in my mind and that was what I picked right away. They have the best quality of products and I like the perks of being a member such as the discounts. The styles that are selected by my style expert are comfortable and classy. And I can wear them anytime and anywhere. I like shopping with JustFab.
Hello Maria,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed June 26, 2018
I've been a member of JustFab for two years and I've had a good experience with them. I purchased from them because of their shoes and it was easy to find the item I was looking for. JustFab also suggests items that are appealing to me and their selections, as well as the quality of their items, have been good.
Hello Saundra,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,Ivy
Reviewed June 26, 2018
I love the shoes at JustFab and their website was set up very user-friendly. It was very easy to go in and look for certain things. If I wanted a certain color, I could just filter by the color. I've been a member at JustFab for a year and a half and I’ve gotten a couple of their Buy 1 Get 1 50% Off. I also got some items that have been on sale for $9.95 and it was the cheapest. Usually, when I see an email with a good deal, I’ll go in and see if there are any shoes I can’t live without and then take advantage of the specials.
Usually, when I get online, I have an idea of what I’m looking for, whether it’s a sandal, a heel, or a boot. And that doesn’t always coincide with the monthly picks that they have. But I was also able to buy a couple of the selections that were put up by their style expert. The last time, I bought four pairs of shoes, and one of the shoes was orange, which I was looking for. It all depends if I buy a new outfit or a new dress, the first thing I check is whether I can find shoes to match with that new outfit. I loved everything that I had gotten from JustFab. I have only had an issue with two pairs of shoes that didn’t fit and I gave one to my daughter and one to my niece, as opposed to sending them back. I’ve recommended JustFab to several people. My experience with them was fantastic and they should keep up the good work.
Hello Jen,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation, and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed June 25, 2018
Finding things on JustFab that were my style was easy and the quality of the items is good. I like the clothes. At first, I purchased from them because of the offer that was available at the time. And since then, I like if there’s a 50% off sale or if I get a $10 towards a purchase. All in all, I like JustFab because of the different items that I purchased. And I like having the option of being able to skip a month.
Hello Ashley,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,Ivy
Reviewed June 25, 2018
I saw a picture of something I wanted to buy at JustFab so I signed up. I purchased two things. The first thing didn’t fit me and the second thing, the fabric tore right after I bought it. So, the quality was not so good. Moreover, I was able to customize something but it didn’t really pop up. I’ve been a member for a year but I don’t really buy anything off of it anymore. There were a lot of good discounts, but I just wasn’t into what they had. However, it’s hard to unsubscribe because you have to wait on the phone for a really long time. They should make it easier and just be able to do it through the internet instead of having to call in.
Hello Gabby,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed June 24, 2018
I liked the promotion that JustFab had offered. However, I am no longer a member. I didn't read the fine print and I didn’t realize that they are gonna take money out monthly. And I was supposed to have to spend money every month. But still, the items I have purchased are of good quality. Also, when I called the reps from JustFab, they were helpful. They explained that I had a certain amount of time to spend the money and then told me to call back after that and cancel.
Hello Renee,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866 - 337 - 0906 and Live Chat.
XO,Ivy
Reviewed June 24, 2018
I like JustFab’s introductory deal which is a buy one, get one free on purchase. I’ve been a member for several years and I like having the flexibility to go on and check things and not have to buy every month. Also, looking for items is pretty easy. Sizing is always a bit of an issue for clothing but the free returns and exchanges are really handy. It's also always really good to find deals around Christmas. The selections that are given to me by my style expert are so-so though. It's hard for someone to know my style, so it's a hit or miss.
Clothing items would be nicer with lining but they've stood up pretty well. This one pair which fit amazing but didn't last very long, which was a bummer. I considered buying them again because they fit really good and they were comfortable but they are not gonna last that long, so I decided not to. Also, I'd take advantage of more deals if I was able to use my credits and things on them. For buy one, get one half off deals, I have to use VIP credits or store credit. Sometimes, JustFab saves them up, so that's a downside. I don't get to take advantage of those as much unless I buy differently. But I like a lot of the selection that they've been adding lately, with florals and different kinds of styles. JustFab gives really good customer service and a really good product. I've gotten a lot of different items over the years.
Hello Galiya,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed June 23, 2018
JustFab has a buy a shoe for $10, so I bought shoes and the quality is good. I still have the shoes I got from them. Finding an item or style was easy and they also have good selections given by the style experts. I had been a member for two months but they didn’t specify when I signed up that they would charge me some fee if I didn't skip, so I cancelled my membership.
Hello Michelle,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed June 23, 2018
With JustFab, finding what I want is easy and I'm able to get shoes for a lot cheaper than I would be able to get at a store. It's also super convenient compared to going to the store and trying on shoes. There was a time when I bought a pair of shoes that didn't fit. I just returned the shoes, which was an easy process too. I'm flat-footed so not all the shoes are going to fit and I just wanted to try on the shoes to see if I would be able to use them. Although I couldn't find the right shoe, overall, using JustFab has been a good experience. I have made four purchases and my favorite has definitely been the boots. They're comfortable and have really good quality.
Hello Idaly,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed June 22, 2018
I purchased from JustFab because of good deal and pricing. I ordered from them once and it was fairly easy to find the item I was looking for although the shoes I got were quite big.
Hello Amari,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed June 22, 2018
I saw a good sale on JustFab so I bought from them. I’ve been a member for two months and whenever I look for their items or styles, it was easy. The style expert followed what I said and I liked the Taser heels that I got. The shipping was fast, too. I'd recommend JustFab. They have a good site and their shoes are of good quality.
Hello Champagne,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed June 21, 2018
I was looking for a pair of shoes and JustFab happened to have them. I became a VIP member with them and I liked the ease of purchasing and reviewing the items. My style expert's suggestions were also on point. The prices of the shoes that they have are excellent too. The last time I purchased from them was about two months ago and it was a pair of boots with excellent quality. I cancelled the membership a while ago because I couldn't afford it anymore. Regardless, I would absolutely recommend JustFab and the shoes.
Hello Kaylee,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. If there is anything we can do to improve, let us know! We’re available by phone and Live Chat.
XO,Ivy
Reviewed June 21, 2018
I was a JustFab member. The selections by their style expert were up-to-date and they had a two for $39 deal. I bought sandals and the quality was okay. On the other hand, I had an issue with the membership fee and having to purchase every month. I had skipped a month and if I didn’t skip it, I'd get charged. I could never get rid of the balance and I didn’t wanna have to keep purchasing, so I canceled. Still, I could recommend JustFab.
Hello Pansy,
Thank you for providing feedback about your experience with JustFab! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866 - 337 - 0906 and Live Chat.
XO,Ivy
Reviewed June 20, 2018
One of my friends orders from JustFab and I was always seeing her shoes. I started buying from JustFab and was able to take advantage of their initial purchase discount. I've been a member for four months now and I like being able to skip the months and not have a charge. Plus, they have a wide variety of products, and it's also easy to find what I'm looking for.
Hello Alania,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed June 20, 2018
I like the price of JustFab's shoes and the styles given by my style expert were pretty good. But it took a little while to find the stuff I was looking for because of my size and a lot of the sizes were already sold out. I took advantage of their offer of buy one and get one for a certain price in the winter time. But the shoes hurt my foot so I ended up giving them to my daughter. In the end, I cancelled my membership.
Hello Darla,
We would like to offer our deepest apologies for the trouble you experienced with JustFab. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed June 19, 2018
I bought a pair of boots from JustFab in October and recently found out that they have been taking $40 out of my account for the past 8 months without any permission or purchases. I have tried calling the number they leave on my account when they withdraw the money each month and cannot speak to anyone about this issue. I have finally cancelled my credit card and ordered a new one because I am fed up and don't know what else to do. I have never felt so taken advantage of and will be telling everyone I know about my horrible experience with this scam of a company! Not to mention the shoes I ordered in October were crap.
Hello McKenna,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed June 19, 2018
There were a lot of really nice things that I wanted to try out with JustFab. When I made my first purchase, I liked the things that I ordered, so I continued buying from them. I've been a member since 2012. I like the fashion and the different styles, and these have kept bringing me back to them. Sometimes I like the selections given to me by my style expert, but sometimes I don’t and I’d look at other styles and redo it. But each month there is something I like. Earlier this year, I bought four pairs of shoes and four purses, and the items I got were really good in quality.
Hello Tammy,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed June 19, 2018
You get to pick out your own style with JustFab. I got two pairs of boots, one thigh high and one knee high, and two pairs of shoes from them. The price was what got me. The quality of the shoes has been good and I've enjoyed what I bought. When I wear them, people would ask me where I get them from. Also, being a member, I have been able to use their two-in-the-price-of-one special offer. However, once, they overcharged me for three pairs of shoes that I never received. And if I didn’t look at my bills, I wouldn’t have known. They put the money back on my credit card but when I got that straightened out, I told them I don’t like to deal with companies that try to make me want to buy something when I don’t want to buy something. I'm no longer a member.
Hello Vera,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed June 18, 2018
My sister has been a member of JustFab for eight years and she told me about them. I've also been a member for eight months now. As a VIP member, I was able to get two pairs of shoes for $40, which was a very good price. Plus, the quality of the items I bought was good. I like to own shoes and I especially like the pumps that I got from them.
Hello Maria,
Your loyalty and support as our member are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Thank you!
XO,Ivy
Reviewed June 17, 2018
I’m a shopaholic and I've been a JustFab member for about five years now. I like all their shoes as well as the personalized boutique that I get for being a member. My style expert also regularly suggests nice items. And for the price, the quality of the items is awesome. I've also purchased FabKids clothing which I’ve been able to pass down from one kid to another. My girls have a four-year gap and I’ve been able to keep those and pass down to them which has been awesome because not a lot of brands can do that. I would definitely recommend JustFab.
Hello Alisha,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed June 16, 2018
For the less than a year now that I’ve been a JustFab member, my experience has been fine. A co-worker mentioned about JustFab and I had seen the website a couple of times. I was interested in their selection of boots so I signed up. But the selection given by my style expert is usually hit-or-miss, and that could be because it doesn’t have the right algorithm for my particular style. A couple of months back, I got a couple of pairs of over-the-knee boots that are taller and flat. They're my most recent purchase and my favorite. I also bought one pair that are a taller heel. I was at the end of my pregnancy at the time and my feet were too swollen to really wear them. And by the time, I got into them, I couldn’t walk and they were too high for me. Despite that, I’ve been impressed with the quality of their shoes.
Hello Shaun,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 15, 2018
My sister had an account with JustFab and then, I got it. I was into shoes like heels and boots. I've been a member for almost two years and I like everything. The selections they've given were okay and I get special offers on my email. Also, the quality of the items I've gotten so far is good and the cost is not bad.
Hello Mirna,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed June 13, 2018
I thought that I could get a really cheap coat from JustFab. The coat I purchased came in a bit thinner than I expected and not as thick as they made it seem like it was a thick winter coat. The quality is pretty good though. It hasn’t really ripped. I quit being their member after my first month because there really wasn’t much else that I found which I liked. It would be better if they have more plus sized stuff.
Hello Tiffany,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed June 12, 2018
When I use things from JustFab like my boots or my bags, it’s funny because people ask me about it. And then I tell them about JustFab and how nice it is. And when I tell them the price, everybody’s like, “Are you kidding me?” So, like me, people tend to like the price and the idea that everything on the website has the same price. Now, it’s different. But when I joined it, everything and anything was $39.99. And things like boots are normally more expensive so JustFab seemed to be a good deal. I got the first item at half the price and then for my birthday, I also got half price. They give an item for birthdays too.
I've been a member many years ago but for a year and a half, I gave up on my membership and then I came back. The selection given by my style expert is good but sometimes, they’re a little off and I like what is not on my gallery. But normally, they send different things that I like. The quality of the items are very good and the bags that I bought almost recently are my favorite. The two bags came together on the same order and I really like them.
Hello Janaina,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,Ivy
Reviewed June 12, 2018
I looked on JustFab's website and I really liked the style of clothes, bags and accessories. And I've been a member for less than a year now. Other than the selection, I also really like the price of the selections. It's way too easy to find the styles I'm looking for but I don't always go by the style expert. I just look for something and I get it. I purchase something almost every month and everything I receive is of very good quality. I got a lot of sweaters last year and they are absolutely nice and stylish. Also, I bought a weekend to-go bag that's kinda big but it works for my shoes when we go away. Whenever people compliment me on my sweater or my boots, I tell them JustFab is where I get them from.
Hello Lufelia,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,Ivy
Reviewed June 11, 2018
I like a lot of the styles JustFab had of the shoes. Also, I've got a jeans bomber jacket and it was really good quality.
Hello Tuesday,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed June 11, 2018
I've bought clothes, accessories, purses and shoes from JustFab and have found that they're of good quality. They're priced appropriately and I really like them. However, I find that their website is a bit confusing. Still, it's generally good and shipping has been as scheduled. Using JustFab has been a good experience so far.
Hello Ela,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed June 10, 2018
With JustFab, it's nice that I could order shoes that I needed and at a reasonable rate, and that I could skip each month that I needed to. I had a membership with JustFab four years ago, and then I cancelled it and took a break. And then, I restarted a few months ago. I wanted to restart for the summer and see how that works out. JustFab's selections are nice, and I like them. The items I bought seem to last a decent amount of time. However, some of my boots were out pretty quick for what I pay for them.
Hello Karrie,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 10, 2018
I liked the fact that I could skip each month through JustFab even though I forget some months. However, I haven't been able to take advantage of offers because when they have a discount, I can't use my credit. Sometimes, I don't buy anything the previous month and so the money is in my JustFab account. But then, when a sale comes around, I can't use that money. That's a bit annoying for me.
Also, there was a time when I ordered some bags and they never came to me. I got so upset because I wanted those bags so much. JustFab must've messed up my address since they shipped the bags out but then they didn't make it to me. They just gave me back the credits I spent. Still, I have several items which I purchased from JustFab for myself and my family and we've loved it. I have a black handbag with hearts on the front and I'm in love with that as well. Sometimes, when I buy stuff online, I never know what I would get though they may say they have the best quality. But then with JustFab, their description always matches what I see and I like that. In sum, JustFab has great items at reasonable prices. But there's the catch that when I see a nice deal I have to use cash.
Hello Kay,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed June 9, 2018
It was easy to find items I was looking for using JustFab. I've taken advantage of their buy one, get one offer and I really liked the boots I purchased during winter from them. The boots are cheap and they're really nice. I was a member for six months but then I've had to cancel because I didn't want to use the membership anymore. Still, I had a good experience using JustFab.
Hello Velia,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed June 9, 2018
I saw some boots that I liked at JustFab. I like the selections they give me and the items I purchased. They're of good quality.
Hello Makayla,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed June 8, 2018
I saw JustFab.com on Facebook and liked their lingerie and the interior clothes. I've been with them for a few months and it has been easy to find what I'm looking for. Thus far, my favorite purchase has been the Pima pajamas. Also, I like that they send a monthly email, where you can choose between different clothes they picked out. Also, I've recently gotten a one-piece swimsuit and two-pieces and they are of very good quality.
Hello Maria,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed June 8, 2018
I like their prices and boots. For the most part, the quality of the items has been good. But I’ve had to send a couple of pairs back because of defects. I have gotten stuff where the zipper didn't work. But the customer service has been awesome, and they sent me out a new pair right away. I get comments on the shoes that I got from JustFab all the time. I have referred quite a few people to JustFab because they’ve asked me where I got my shoes or sandals.
Hello Jo,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed June 7, 2018
Sometime in March and April, I bought shoes from JustFab and they're great quality. I initially saw them on the internet and they had a sale, so I decided to purchase from them. It was easy to find the items I was looking for and the selections they gave me were okay.
Hello Jessica,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed June 7, 2018
I had been a member of JustFab.com for over a year. They had two pairs of shoes for $39.99 so I said why not purchase from them? Every once in a while, they send special offers and discounts. And then on months that I don’t purchase anything and I forget, I have that stored. One time, I have three month's worth of unused credit. So I went out and I bought purses and shoes. So it’s like a little shopping spree. While I had a fine experience so far, sometimes, the shoes are a little too tight. It is not a problem though because they're so cute that someone will say that they'll take the brand. Other than that, their style experts got some cute things.
One time however, I bought one purse from them. I’m disappointed because where the handles are, it rips. It’s one of my favorite bags and it’s starting to rip. That bag was my favorite purchase and it was of a great color. The powder blue was one of the colors of spring. It’s a big tote bag so you can either use the handles or a strap. Furthermore, I don’t have a lot in that bag. It’s just wired how it started pulling at the handles and tears. Still, even with my bad experience with the purse, JustFab.com is still a good company. It’s very convenient. If I don’t have to walk into a physical store, I’m happy.
Hello Dawna,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with some item! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed June 6, 2018
I like the items JustFab had and I've been a member for about a couple of months. I've only ordered two things but still their quality is really nice and I really like it. However, I canceled my membership. I didn’t know they charged every month and they had overdraft my bank. I spoke to their CS and they sent their apologies. I wasn’t really worried about that and I just wish I had a heads up that they charge every month for it. Other than that, I will recommend JustFab.
Hello Lenee,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 6, 2018
I heard of JustFab through my friend Terry and they had some pretty shoes and there was a good price on them. I got some boots and they are of good quality. While I was satisfied, I don't deal with them anymore because I don't buy shoes out there like that and I didn't want them taking my money off my card just for a fee.
Hello Kimberly,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
Best,Ivy
Reviewed June 5, 2018
Whenever I go to the JustFab website, it is easy to find a particular item or style because when I first logged in, I selected my styles and so everything I like is in the Boutique page. I like their shoes and I made my last purchase around Christmas. I got some boots and stuff for me and my mom. My family and I love the items' quality, and the pair of rain boots I got is my favorite among the things I bought from JustFab.
Hello Tameka,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust with JustFab. Happy shopping!
XO,Ivy
Reviewed June 5, 2018
I've been a member of JustFab since December. I like the pair of shoes from JustFab so I went for it. I just clicked the link and it was easy to find the style I wanted. Also, the quality of the shoes I purchased is good. However, I feel like the selections given to me were not accurate. They were not interesting to me. There were a lot of heels and I'm not into heels.
Hello Carolyn,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.
Best,Ivy

Reviewed June 4, 2018
I think their selection is awesome even though at 65 most are not for my age. But I have bought many pairs and they suit me fine. For the younger girls they have some really neat styles!! Customer service has been fabulous also when needed.
Hello Victoria,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 4, 2018
I really liked that you could see real average people wearing the clothes. But I am such a textile person and when I got the items, the fabrics sometimes weren't what I thought they would be based on the descriptions. Something had shoulder pads in it and it looked very 1980's. I didn't know that it had shoulder pads. Surprise! There were some things that I wasn't as fond of as others. I liked the shoes, but I didn't care for the clothes. They didn't suit me.
I canceled my membership a few months before and I got one month back. But I've still got $40 somewhere floating around 'cause the rep could only refund one month. JustFab just wasn't for me. I couldn't find anything and the items I did purchase were average. They weren't any worse or better than I would find elsewhere. But for a younger person with money to burn, I'd tell them to try it. They had a boots deal where when you buy one pair, you get one free. And the boots are the same quality that you can find at Kohl's.
Hello Jami,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed June 3, 2018
I initially purchased from JustFab because of a few pairs of boots that were similar to the ones that I was looking at somewhere else. It was like a cookie ad that kept following me around everywhere I went online. I was a JustFab member for eight months, but I didn’t like the service, so I cancelled my membership. It was not very convenient for buying shoes or clothing and it was very difficult to find the item or style that I was looking for. Almost everything I wanted or the size was sold out. The last time I purchased from them was in March of this year when I bought two things. One was a jacket or blazer which was of great quality. The other one was a dress and there were threads coming out of it, and I already had to resew the arm. It was just terrible, but I didn’t feel like returning it.
Hello Desirae,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed June 3, 2018
I've been a JustFab member for about five years now and my favorite thing about it is the selection that they have. I can go shopping in a store, try on a million things, and they never fit. But everything I every got from JustFab always fits me and works. It’s also pretty easy to find the items and styles I'm looking for and I like that my orders would be shipped right to me. And I loved it when they sent me a giant box of stuff where they picked a bunch of clothes and shoes for me. I had no intention of keeping all of it but I ended up keeping every single piece because they were all perfect. That was really convenient because I ended up with a lot of clothes I would have never picked on my own. I’ve been happy with JustFab and I talk about it all the time. I tell my friends that it's awesome.
Hello Brady,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed June 3, 2018
I was looking for a simple, specific pair of a color of shoes and it was on the JustFab website. I used their first-time shopper offer and absolutely love the quality of the shoes I got. The selections that the style expert gave were good too and it was what geared me towards from what I was clicking on. Shopping on JustFab was simple as well as when cancelling membership. I was a member for about two months and I just had to do a phone call to cancel. But I’m definitely not scared to re-open my membership if I choose to at a later time. I would recommend JustFab.
Hello Carly,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 2, 2018
JustFab is a really good place to get stuff like shoes, outfits and jewelry. I made a purchase of thigh high boots last December. It was the holiday season and prices were coming up, so I had to get outfit stuff quick and finding the item that I liked was very easy. The quality of the item I got was really good. I love it. The heel is strong. I could walk a mile and feel nothing. I got what I wanted for a very low price and I love the packaging that it came in. It was very protected.
Hello Tamara,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed June 2, 2018
I was looking for a pair of shoes for a special occasion and I found something similar on the JustFab website. I've been a member for almost a year now and my last purchase was a few months ago. The quality of the shoes is okay but wasn't what I expected. Some of the selections given by the style expert matched my style but some of them didn’t. So I have to find what I like personally on my own. Besides, finding an item or style I'm looking for is easy.
Hello Tyecese,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed June 2, 2018
It’s easy to find actual items to purchase in JustFab. But, there have been times where I’ve had a hard time finding certain things when it comes to accounts, profiles, and service things. Also, the selection is great but anytime there’s something new, my size is always already gone. But, I've made four purchases from them and the quality is good and they are priced appropriately.
Hello Jaime,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed June 1, 2018
I wear a size 11 but I need it 11-wide. When I buy a size 11, they usually fit but the last three pairs that I’ve gotten for free from JustFab, I cannot fit in them so they’re basically sitting in my closet. And when I try to find an 11-wide, they don’t have them. I've been a member for about five years and the variety of shoes and being able to get them delivered are my favorite things about it and I've also taken advantage of their discounted shoes. However, they need to have more selections, especially the wide shoes. But other than that, the quality of the items is good and I recommend JustFab.
Hello LaChanta,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed June 1, 2018
I’m a shoe freak and I found purchasing from JustFab to be a good deal. It's very simple to get styles I'm looking for. I just narrow down my style, and everything’s through device. The styles I get from their experts are awesome too. Plus, the quality of the items I have received have been great. Mom is a VIP so I use that and was able to avail of JustFab's buy one, get one half off before. I've been a member for a year and a half now and both of my daughters also signed up for it. My oldest daughter was borrowing my shoes that I bought. So I told her to get her own. We all like JustFab.
Hello Marquetta,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed June 1, 2018
A friend told me about JustFab and I saw some shoes there that I liked so I ordered. When I got them, my calves are so big and they didn’t fit me so I gave them to my sister. The shoe part was there but I couldn't find the size for the wideness on the calves. Everything was good but I didn't want to keep ordering. I had no complaints and the shoe may haven't fit but I loved it.
Hello Sharon,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed May 31, 2018
I had done something similar with Shoedazzle a few years ago and it worked out so I tried again with JustFab and it was easy to find items on their website. I got a pair of black sandals last summer and the quality was pretty good.
Hello Kindra,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,Ivy
Reviewed May 31, 2018
JustFab has nice and affordable shoes. And the styles I was looking for wasn’t hard to find at all. The selection I was given was very nice and so far, my favorite purchase are my boots. The items I've got from them are of good quality.
Hello Marie,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed May 31, 2018
I’ve seen the shoes from JustFab and they will go with my outfit for the event that I needed to go to. I just clicked on it and paid for it. It was simple. However, I never received my item. It just didn't come in the mailbox and when I called, them not understanding me not receiving my shoes was difficult. I just hang up and didn’t worry about it after. The shoes weren’t even that expensive. It was $19.99 so I didn't even chip off of it.
Hello Fatima,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed May 30, 2018
JustFab is very convenient and there’s a large selection. It’s very easy to find items and I like the selection I get from their style experts. I can pick the items and they get shipped to me. I don’t have to worry about going to the store. Their shoes are very good quality and the booties that I bought a little while back are my favorite.
Hello Kristina,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed May 30, 2018
I liked JustFab's selection and prices. I heard about them through a friend and I liked my experience of shopping from them. The items I purchased are also good quality. But I ordered the largest sizes and when I got them, they were still too small. Plus, I couldn't return them in exchange for a different product.
Hello Rorri,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed May 30, 2018
My sister was talking about JustFab. They always had all the deals and I wanted to get one free, so I checked it out, put some sandals and one pair of wedges. It was easy to find the styles or items online. And being a member, my favorite is the buy one, get one free. I was looking for some sandals and they were fairly priced. I clicked online and I thought that it was a little expensive for all of those. But it said take one off and it was the same price, so I put it back on. It was buy one, get one free. I had to choose two for $35 or one for $35. Even if I didn’t like the sandals, I got it because it was free. I only ordered once and it was my first time, but I ended up buying five pairs of sandals and one pair of wedges that one day and I love them all. I would tell others to definitely check out JustFab.
Hello Trinity,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed May 29, 2018
I had a pretty good experience with JustFab. Though I've been a member for less than a month, I've found that their website is pretty easy to navigate. I purchased some dresses a few weeks ago. They shipped fast and the items were true to size.
Hello Ava,
Thank you for your compliment! We are glad that you are satisfied with the styles we have in JustFab. Hope to hear more from you in the future!
XO,Ivy
Reviewed May 29, 2018
I saw one of JustFab's shoes and I ordered nine pairs during my first transaction. I've worn one out of the nine and it's nice. It was pretty easy finding a specific shoe. I have been a member for three months now, but I skipped the last two months and I'm gonna wait until I see anything else come out. They have a good variety but I’m shoe crazy so I wish there were more new shoes. It seems like it's been the same shoes that I’ve already seen. Also, I didn't like it when I skipped a month and JustFab didn't skip it. I got an email saying that they tried to take payment so I called them. The crazy thing was that I had initially called and told the person to skip that month.
Hello Felecia,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed May 28, 2018
I had a good experience with JustFab. They were offering a sale at the time and I liked the member prices. Also, their items have good quality. Finding what I want has been easy. The only thing I didn't like was that after you do the little test, the site only shows certain items.
Hello Chelsea,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.
Best,Ivy
Reviewed May 28, 2018
I liked JustFab's designs. I purchased some sandals and shoes. I also picked some sneakers 'cause they're really comfortable. With JustFab, it's easy to find styles and I like being able to see and get a pair of shoes every month. However, they told me that my first order was supposed to be $10, but I never received that. Also, it was not my first time getting the orders in my new address and then all of a sudden, when I ordered something different, JustFab sent it to my old address and I had to pick it up from the post office. But I've been a member for two months and so far, they've been great and I’m satisfied.
Hello Digna,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed May 28, 2018
JustFab is a nice website with affordable shoes. I've been a member for three months now and I love the pair that I bought from them.
Hello Cierra,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust with JustFab. Happy shopping!
XO,Ivy
Reviewed May 27, 2018
I like the style of the products at JustFab.com. My very first purchase was a pair of boots and it was really easy to search for the style I was looking for. I’ve been a member for three years and I like the fact that I have the option to skip because if I don’t find anything that I like, I can always skip. There are times when I don’t like anything from my boutique, so I request another. I’ve only had a problem with one pair of shoes where a heel broke on the first day I wore them, but it was an easy change. All my shoes are trendy, so JustFab is awesome.
Hello Melissa,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed May 27, 2018
I saw an amazing pair of heels in a magazine. It was an advertisement for JustFab and I had to have that pair. It was extremely easy to find what I'm looking for at JustFab so much that my bank account had submerged for it. I've been a member for about six years and it's very easy to shop with them. And even if you get charged for the membership, you can use the credit. And even if you have the $40 credit, you can get three pairs of shoes when they have fabulous sales. I've taken advantage of the tempo sales where you buy two pairs for $39.95, the 'buy 1 and get the other one half off', and I've gone to the headquarters and participated in feedback and was given gift cards. However, I'm 42 years old and I have a flair for fashion but sometimes, the style selections from the style experts are either too trendy or too young. But for the most part, they are good suggestions.
Everything I've bought from JustFab has been fabulous and I haven't had any issues with quality. With their shoes, I make sure it's Rex. And I have them all separated by colors. Also, I like reading the reviews because they seem to be true. However, I had one issue when we moved buildings and we were shipping. When you purchase something and it gets back to the warehouse, it's not something you can reroute so you lose out on that item. Other than that, I'd tell others to prepare their wallets because their style could be hooked.
Hello Lucy,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed May 27, 2018
I really like the prom shoes I’ve purchased from JustFab last April and I’ve already used them more than once. It’s very easy to find the style I’m looking for and I like the selection from their style experts.
Hello Stephanie,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed May 27, 2018
I needed some new sandals and it was really easy finding the type I was looking for on JustFab. I've been a member for two years now and I really like the savings. They had a special offer on the first purchase where I got $10 and the quality of the items I've purchased so far has been pretty good.
Hello Chandler,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,Ivy
Reviewed May 26, 2018
My sister has been using JustFab for a couple of years and she had a good experience with them. So, I decided to search for them on Facebook and go sign up through there. I've been a member for about eight months now and I purchased shoes from them. I kinda knew what I was looking for going in and navigating through their website was simple and easy. I also like their return policy. It's very convenient. And the shoe is usually shipped within less than a week, so I like that feature as well.
Hello Karooma,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,Ivy
Reviewed May 26, 2018
I used to be a member of JustFab before, but I just looked at the shoes and never really bought them. I usually see a lot of their ads on Instagram and Facebook, and I saw the ad of one pair for $40 and the other one is for free. I needed shoes for the prom, so I purchased from them. And this time, I've been a member for one or two months now. I really like that JustFab makes you do a quiz and then they personalize issues for you a little bit. I love the selections given. The style that I usually like is the one that they give me and the quality of the items is really good. My favorite purchase so far was my heels for the prom which was very simple and one strap. I really like those because they fit under jeans too and they fit basically with anything. JustFab offers you a good price for very nice and really cute shoes.
Hello Maud,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,Ivy
Reviewed May 25, 2018
I like shoes and purses and purchased from JustFab. The whole process of finding the item I was looking for seems pretty easy and it shows me the different things then I can go through there, plus they have the filters. I've been a member for two and a half years now and I like that can put my order in there, get my points and order it. In just a couple of days, my boxes are up in my house. My credit card information is already saved in my phone and it makes my life easy. In terms of the selections recommended by the style expert, it was not exactly the greatest.
The last purchase I made was a pair of boots and it's of good quality. But my favorite is their purses. I have a wall dedicated to purses and most of them were hanging in my bedroom. JustFab has really good customer service and I just really like their staff. When I ordered something from them right after I move, it went to my old address for some reason and it cost me $13 and 40-something cents. But they’re not supposed to have shipping costs so I called them about it and they credited my account. It didn’t mess with my point that I had earned with my purchase. And when I had to return boots one time, it was the easiest process ever.
Hello Theresa,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed May 25, 2018
I needed snow boots for skiing with wax for an occasion and JustFab had some. I wanted to buy some but not pay a gazillion dollars for them because we may never go skiing again. Usually, when I’m looking to buy, I’m looking for something in particular so I just go and do a search for that particular item. The boots were pretty easy to find on the website and I bought two different pairs. I've been a member for at least six months and my favorite thing is that you can skip a month if you want to. Like, if you don’t find anything that you wanna purchase or it just doesn’t fit in the budget. There are no fees that you’re required to pay every month. Recently, I bought a pair of sandals and it was about two months ago but my favorite purchase was one of the pairs of snow boots because I’m wearing them even if I'm not in Colorado. I’m from Texas, so we don’t get a lot of cold weather. Everything from JustFab has been of pretty good quality.
Hello Rebekah,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed May 25, 2018
I decided to purchase from JustFab for my mom and I’ve been a member for a year. I didn't realize until about two months ago though that it was a $40 monthly subscription. It was annoying because they are charging me every month and I don’t buy shoes every month for people. But my mom loves the shoes. They’re great gifts. The selection given by the style expert was good. Also, the special offers are cool because I get discounts on already discounted things.
Hello Drew,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed May 24, 2018
I purchased from JustFab when they had a buy one, get one free sales offer. I was just shopping around and it was a good deal, and I got purses or shoes. It was easy to find the items that I was looking for and the items that I received were good and decent. They also have JustFab Kids and I got that for my daughter. I use JustFab Kids and I would order sandals and a pair of shoes for my daughter for the summertime. When you’re a VIP member with JustFab, you get charged every month. If I'm still a member, I’ll probably get charged because I haven’t shopped there in a while. Nonetheless, I'd tell a friend to go and try out JustFab.
Hello Ashley,
Thank you for writing a review! We always like hearing from our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com