
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed Jan. 9, 2018
JustFab has cute styles of clothes and great prices. I purchased boots a month or two ago and they're great. Fast shipment. Highly recommended.
Hello Shawnna,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Jan. 8, 2018
I saw that JustFab has nice boots so I decided to purchase from them, and I have been a member two years now. Their boutique is the best thing. It was very easy to find the styles that I like. I always got the boots and I got them at a very cheap price. I had a lot of offers, a lot of different styles and the selections from their style expert were good, too. Everything is just great there. They have the best shoes, especially the boots and the high heels. In fact last November, I bought three pairs of boots and they were very good.
Hello Diana,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We always strive to provide stylish, affordable items for members like you! We’re glad you’re enjoying your purchase!
XO,
Samar
Reviewed Jan. 8, 2018
I went on JustFab and I liked some of their stuff. My daughter-in-law said that the quality was good too so I gave them a shot. My first order came and everything fit me perfectly and I loved it. From that point on, I started purchasing more. But I found that I was spending a little too much so I slowed down recently. I looked through things and spent way too many hours scanning. But JustFab has great deals and the clearances were really nice. I got beautiful boots and my favorite is the pair of ankle boots.
The one sad thing that I was upset about is my daughter-in-law got me to look on the site and sign up. I tried to give her the credit so that she got her $20 for referring somebody but they told me that it was too late and that we had to do it exactly at the same time. I felt bad about that. Otherwise, I have been completely happy with everything else and I’ve recommended JustFab quite often.
Hello Dianna,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Jan. 7, 2018
Everything with JustFab's style expert was by the book. They regularly suggested items which was fine. I had a heart for a pair of shoes with heels, and though I haven't gotten it yet, the quality was good. I've recommended them to a lot of people.
Hello Jasmine,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Jan. 7, 2018
I saw that JustFab had a sale going on so I clicked on the website to see what they had. I liked a lot of the stuff so I decided to order something. There was too much cute stuff there and it's easy looking for items. I've been with them a month now and I like the prices and the discounts that I get. The only thing was I didn’t realize it in the picture that the heels were as high as they actually were. They’re comfortable though.
Hello Lexi,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Jan. 6, 2018
I needed a nice pair of boots and a friend who is a JustFab member told me about them. I checked out JustFab and they have good deals and nice shoe selection. Finding the items and styles is super easy and I had fun with choosing which boot I was going to get as there was a lot of selection. I've been a member for about two months now and I like the deals that I get. The shoes were only $10 for my first order and that was really nice and cool because they were a $40 something shoes. Also, the style expert suggestions are good and I haven't seen anything that I wouldn't wear.
My last purchase was in December when I got some shoes for myself. I also bought really cute shoes for my sister for Christmas, which are my favorite purchase and I wish I would have gotten them for myself. The quality of the items is really nice and they were very comfortable. JustFab is a convenient site and the delivery time was really quick. I ordered my shoes and they probably came right within the same week.
Hello Adrian,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed Jan. 5, 2018
JustFab took $39 out of my husband's bank account. I called them and they said that there are certain days of the month that I have to go through my email and select a skip button. And once I select that skip button then it won't charge me the $39.95. But I just got another charge for $39.95, so I had to call them back saying to refund the money and that I was supposed to deactivate my account a week and a half ago. I'm just really busy and I don't keep up. I have three little ones so I can't keep up with certain days on when I need to go select the skip button. But they didn't deactivate it, so it recharged me the money. I called them again and they said that they couldn't deactivate my account because I still had credits. I just told them that I don't care about the credits, and just deactivate my account. The whole issue I had with the skip button was confusing. And I've already deactivated my account.
But when I used JustFab, it was pretty easy to look for the items that I wanted. I made a boot purchase from them and I really like the boots but they were too small so I had to give them to one of my friends. I also ordered my daughter's outfit from JustFab kids and I really like it too.
Hello Danielle,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed Jan. 4, 2018
I’ve been a member of JustFab since November and everything was good at first. It was cool that I got my first pair for 10 dollars. It was easy to order and the selections from their experts were good, except for the white furs with zipper that broke off. The quality of the items were good as well. I also enjoyed looking at the items and styles.
But my experience got awful recently when I bought some things for my mother in law. I ended up ordering two pairs and we got them then I ended up ordering for my mom. Somehow our accounts got joined, and it charged her account. The people that we talked to said that that couldn’t happen, but it did. I didn’t really understand what the first guy that I dealt with was talking about, and when my mother in law talked to him, he got really sassy with her. Also, I’ve been on hold for so long that it just got frustrating. So, about $40 dollars came out in her account. I went in and paid for the boots in cash when we received it and they refunded the money. I no longer use the service since then.
Hello Kristal,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Jan. 3, 2018
JustFab was on Instagram. They had a special going on and I saw some shoes that I wanted so I purchased from them. It's the only purchase I've made so far and it was fairly easy finding the item I was looking for. The product was pretty good quality, too.
Hello Jamika,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed Jan. 2, 2018
I’m having a good experience with JustFab so far. Finding an item I'm looking for isn't that difficult because, in the beginning, it asks you what styles you like. Whenever I want to do a certain color, I can put it in and find it. Also, the selections given to me by my style expert are good. They also inform me about the items that appeal to me. I had taken advantage of a special offer once when I have a VIP access and I bought some shoes that were on sale. They were really cheap. However, my favorite purchase was when I was with them for the very first time. I bought these peach-looking pump heels and those were my best ones because they fit, they were comfortable and neat.
The items I have bought were good and true to size. Also, being a member, I like that I can go back and click that I want to skip my transaction for a particular month. I also like that they send me emails but it would be more accurate if they would text me because I can look at the text right away. Also, sometimes the clothes can be a little bit too expensive but I'm not on it all the time so I could be missing out on different sales.
Hello Whitney,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Jan. 1, 2018
I love JustFab. I’ve been shopping there for a while before I decided to be a member because I didn’t know that I could actually skip. I thought they charge customers every month. I’ve been a member for about a couple of months now. They always have deals and I like the perks and the special offers for VIP members. It’s super cool and it’s good for people who love shoes but don’t have a ton of money to spend on a bunch of shoes. Finding items or styles is very easy and I also use their experts’ suggestions. I purchased a pair of gray boots last time and I love them. Doing deals for so cheap, one would expect that they wouldn’t be as good but the quality of their items is really good surprisingly. They hold up really well. So if you love cute shoes and different styles, go shop at JustFab because they have everything.
Hello Tay,
Thank you for your compliment! We are glad that you are satisfied with the styles we have in JustFab. Hope to hear more from you in the future!
XO,Ivy
Reviewed Jan. 1, 2018
JustFab's shoes look nice. It wasn't that bad to find the style I was looking for. I am a member and I like the promo where I can get 2 pairs for $24. They also have fast shipping. A couple of months ago, I bought a pair of boots and they're pretty good.
Hello Anika,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our stylish products and our speedy shipping. Hope you have a Fabulous day!
XO,
Samar
Reviewed Dec. 31, 2017
I wanted to try JustFab and I was a member for six months. I took advantage of a few of the special offers where I got two for a certain price. In the beginning I liked the bags and recently I bought some handbags. The quality of the items was good. You would probably enjoy JustFab in the very beginning like I did but you have to be selective after that because the things are very similar.
Hello Tammy,
Thank you for sharing your feedback! JustFab is always happy to serve you! We always welcome the opportunity to improve our products and services. We hope you have Fabulous experiences with us in the future!
XO,Ivy
Reviewed Dec. 30, 2017
I have been ordering shoes from JustFab and I like them. Moreover, the quality of their shoes is better than anywhere else I have bought from. I wanted to buy some shoes for my birthday but the purchase wasn't going through for some reason. I was using my husband's credit card and it went through perfectly fine on Amazon. I couldn't buy my shoes, but I was still able to get what I wanted. I liked the two for $24 deal I got three months ago. I love those sales. Two months ago I bought a pair of wedge sandals. I buy there all the time and I have never had problems with exchanging. I bought a pair of good-quality, thigh-high boots a month ago and they are wonderful. I love the style and the taste. However, they sell out so fast and also they should keep stocked. I get frustrated because I really love their shoes, however, every time they go low, they don't have it anymore. Meanwhile, a lot of other websites keep stock.
Hello Misha,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Dec. 30, 2017
At first, my experience with JustFab was great but I didn't see the fine print where it charges you 40 bucks a month, and that's not something I'm willing to try to remember because I'm a scatterbrain. So I forgot about it and then it charged my husband's card and he wasn't happy. I'm obsessed with boots and I saw the first pair for $10 so I had to try it out. Finding a really good style was fairly easy. You could refine your search and put in the size and the heel type, and it was really neat. It was the best online shopping I've ever done, minus that charge that I didn’t see. That should be a little bigger than the brand.
But other than that, the boots that I received were beautiful. They have great quality and they came fast, but the heel was a little too high for me. I'm not used to heels like most people so I have the boots boxed up and ready to ship back, and the gal helped me out and said that I could exchange them. They reimbursed it to my husband's card and they said they would exchange it as soon as the boots are mailed. They sent me the shipping label free and I printed that out so it was great. I'm happy that I'm getting to exchange them for something that I can actually wear.
Hello Megan,
Thank you for sharing your feedback! JustFab is always happy to serve you! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Dec. 29, 2017
I like shoes and JustFab has boots that are reasonably cheap. Their first ad offered boots for $10, so I jumped on it. They had plenty of selections and it was easy to find the style I’m looking for. They had more than the pair I got that I wanted, but they were at full price. I ordered a pair of wide boots but they sent me slim, which I couldn’t wear. I tried to send the boots back, and they sent me a shipping label on my phone. I didn’t have a printer and I live in a little town that doesn’t have any printing place, so they wanted me to go all the way to Tulsa but I didn’t have gas. I never got the boots shipped back and I gave them to my granddaughter yesterday for Christmas. They were perfect and my granddaughter loves them. They, however, didn’t tell me about charging a monthly payment and it put my bank account in the red, so when they took that first $39 out of my account, I called to cancel. JustFab reimbursed me so I’m happy, but not with their service.
Hello Becky,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Dec. 29, 2017
I’m not happy with JustFab and I’m going to close my account. I skipped this month using my smartphone, but they’ve been trying to take out money ever since. It keeps declining because I make sure that account doesn’t have the funds in there but it’s starting to piss me off. I called JustFab and they said that I hadn’t skipped for the month, but I explained to them that I did skip for the month using my cellular device. They said that I have to do it from a desktop which irritates me since I skipped last month without having an issue and now they’re trying to tap into every single account that I’ve used to purchase from them. I was a member before, but I canceled my membership since I kept forgetting to skip the month when I lost my job. I signed back up this year and have been with them for a few weeks.
Other than that, they have a great selection of styles that I like, along with things that are trending. Moreover, they have a nice fashion trend so I decided to keep myself up to date in terms of trendy clothing and shoes. However, the shoes are a little cheap for my taste. But I really like the two bags I ordered this year. They seem to be of good quality. I also like the coat I bought and it was very nice. They’re a great clothing store with good stylists, and I like everything that I get from them.
Hello Danyelle,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Dec. 28, 2017
When my boyfriend and I were going out on a dinner date, I didn’t have shoes to wear with the dress that I’ve worn so he decided to order a pair of shoes from JustFab. Finding the style that I was looking for was easy and I just had to choose which one but it was my boyfriend who did most of the shopping for it. In terms of the quality of the shoes, their sizes were a little bit different than if I were to go into a store. My sister ordered several pairs from them before and I’ve worn several pairs of hers. She has bigger feet and wears size 8 ½ so I ordered an 8 for a very similar pair that I liked. But they were slightly tight when I put them on so they’re not comfortable. But sometimes, sizes are different when ordering online. Now I know if I would ever go back to JustFab to order that I have to order a bigger size than what I would normally get.
If I would ever go back to JustFab to order, I have to order a bigger size than what I would normally order. I was also frustrated with their $30 monthly charge which they charged to my boyfriend’s credit card. When I signed up, nobody informed me about it and that upset me. I decided to cancel my subscription a month later because I don’t have $30 a month to waste on shoes when I’m paying $1,000 for other bills. Other than that, my shoes came on time and it looked exactly like the pictures did.
Hello Savannah,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Dec. 27, 2017
JustFab have some things that I liked on their ad and just last month, I bought two pairs of boots from them. I also took advantage of their buy one, get one and half off offers already. However, not all of their selection would be something I would see myself wearing but for the majority, they were. I’ve recommended JustFab to my sister.
Hello Donna,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Dec. 26, 2017
I ordered two pairs of shoes on Black Friday and received an email saying that I would not receive one of those shoes because they didn't have any. But when I looked online they were still selling those pair of shoes in my size so I called that same day and they had those same shoes and were confused as to why my order was canceled so they were trying to charge my card again for me to buy those shoes. Well I had to wait for them to refund me for the first time that I bought those shoes. I never received those shoes so I'm very disappointed. I received the other pair of shoes but I'm still upset because I wanted the Black Friday deal and did not get that. I wanted the first pair of shoes that I had ordered and they had cancelled. When I called to ask if I can still get those shoes since they have them in stock I was told they were going to have to charge my card again which is ridiculous.
When I had to call customer service to figure out where my second pair of shoes was at I was given so much attitude by the customer service guy I did not get very much help. They credited me $10 as if I'd be happy with that even though I told them I am not. I want the shoes that I originally wanted. They should have never cancelled my order in the first place when they had them in stock. I'm very upset and disappointed in JustFab because they do not care about their customers and if they're happy or not. It's simple as can be. I want the shoes that I ordered and I should not be charged twice while still waiting for them to reimburse me for the first order they had cancelled. It's just not fair. I have cancelled my VIP membership because they don't treat me like a VIP member. It was as simple as can be. I ordered two pairs of shoes. I wanted those two pair of shoes. Simple and they wouldn't give it to me even though I had already paid for it.
Mind you when I ordered these shoes on Black Friday this was my only Christmas gift that I was getting this year and JustFab messed it up. So very unhappy with JustFab right now. They do not care about their customers. They also took forever. Almost a month. Actually a month because it is now the 26th and I'm barely receiving my shoes that I ordered on Black Friday and I don't want them. I will probably be sending them back because this is just ridiculous and these aren't the shoes that I really wanted. They wouldn't give me the shoes that I actually really wanted. They canceled that order and now they don't have them in stock anymore which isn't my fault. They shouldn't have cancelled my order when they had them in stock in the first place. I'm pissed. I hate JustFab. Now the only thing that would have made me happy was to receive the shoes that I had bought and that I had wanted and they failed to do that simple.
Hello Serena,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Dec. 26, 2017
I was testing JustFab’s ad online and I really liked the shoes that they had. Navigating through their website is simple. I bought a pair, took their first sign on offer. Since I liked those, I bought a couple more. I’ve made around four purchases and I like the quality of the items as well as their pricing. They have good deals on boots. If I buy a pair, the next week I’d find them somewhere else and it will be higher in price already.
Hello Maria,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Dec. 25, 2017
I have been a JustFab member for a year now and my 15-year old daughter and I ordered a couple times, previously. We like the deals and the quality was very good. I joined the VIP, which is $34 a month, but that’s what I like and I skip a month if I know that I’m not going to use it. I take advantage of the discount price totally, and when they are doing sales too. I also get emails about sales going on that just VIP members are invited to a lot of times and I appreciate those offers. I love having the VIP perks.
JustFab has a very quick shipping and everything’s always packed, never damaged. We get the items in four to five business days and they fit well. I usually buy a nine in my boots, but I should start buying eight and a half because they fit comfortably. Their stuff’s made a little bit bigger than what I thought. I have to wear the wide calf boots, and those fit really well. I bought boots from JC Penney and they were nowhere near like the ones that I buy from JustFab.
Hello Denae,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Dec. 24, 2017
I wanted to try out JustFab’s shoe styles and became a member not quite a year now. Being a member, I like their prices and I’ve gotten from them a couple of blouses besides the shoes. The selections given by their style expert was good and so far, the sizes fit. A few weeks ago, I got myself a pair of boots and the shipping took a little bit longer but overall it was doable delivery time. I had a fine shopping experience with JustFab and it is where I can get very fashionable clothes.
Hello Wendy,
Thank you for the nice words that you said about JustFab. Because of your trust and love to us; we are always inspired by giving you high-quality products at an affordable price!
XO,Ivy
Reviewed Dec. 23, 2017
I sent my whole order back and the one dress I decided to keep I couldn’t even wear because the slip underneath was longer than the outer lace shell. Do not waste your money. The quality is horrible. The fit is horrible. The clothes in general look very cheap.
Hello Melissa,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Dec. 23, 2017
JustFab has a lot of styles so it was hard to decide which one I wanted but identifying a nice style was easy. I wanted to try their shoes and I wanted to pick the one that I really want. I shop as a guest or I’ll use somebody else’s profile to shop because I don’t like that they automatically take out $39.95 off the card from the members. Some people live on a budget so I have to budget how I spend my money. I pay either a member price or a regular price. I can’t afford JustFab to automatically take money from my card and if I could afford it, I would love to do it because I like their shoes.
I shop from there every so often and I have a $30 coupon from them. I bought a pair of boots a couple of months ago when they had the boots down. They were very nice but I’m a hard walker so I always wear my heels down fast and I have to get my heels fixed on the bottom. I already recommended JustFab to a couple of people and everybody I’ve recommended them to, even my daughter, has shopped there.
Hello Lashonda,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,Ivy
Reviewed Dec. 22, 2017
I've been a member of JustFab for a couple of months now. I was looking for boots and then looked through them. I got two pairs of boots for $39.95 and they're very comfortable. The style I was looking for was very easy to find and I'm happy with the quality of their products. I got the boots fairly quickly so that was nice.
Hello Kylie,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We’re glad you’re enjoying your purchase!
XO,
Samar
Reviewed Dec. 22, 2017
I've always been dubious and don't do internet shopping. But when I looked for a good pair of boots and talked to a girl one day at work she said that she got her boots off of JustFab so I decided I might give it a go. My style is weird so it can get a little difficult for me to find shoes. JustFab had a deal going on where I can get free shipping if I buy two items for the first time. I got two pairs of boots and one of them I'm not even a fan of and a jacket were way too big so I'm sending them back to get a smaller size. But they were great and I’m happy with the other pair. I also like that whole skip a month feature for the VIP thing. They will charge you so much a month so you can skip that if you don't want to buy anything that month. I think it's awesome because that's not something I had ever seen before.
Hello Geri,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. We’re happy that you’ve had a great experience with us!
XO,
Samar
Reviewed Dec. 21, 2017
I love my JustFab experience. I like to choose and to shop, and it's really easy to find items that I like on their site. It really explains what they have, it has good tabs and stuff. I like the deals and discounts, too. Some of the stuff is naturally cheaper for members so, I get stuff for a pretty good price. I bought a jacket and a bag last week, and their selections are usually spot on. The quality of the items are really good. They are pretty and last a long time. I've gotten a lot of shoes from them and I still wear them. I just started buying the clothes and they're really soft and nice. The fabrics are really good. I like the cardigan I bought for Thanksgiving. Also, I don't always have to buy every month if I can't. I'm always showing every stuff that I get and my friend asked me about it. I recommended JustFab to her.
Hello Jacqui,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,Ivy
Reviewed Dec. 21, 2017
I liked what JustFab had to offer and their cheap pricing. And it was easy to look for items and styles on their website. I've been a member for six months now and I took advantage of their discounts for the first purchase when I first signed up. The quality of their products is good and I recently purchased booties from them. JustFab is great overall.
Hello Savanna,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed Dec. 20, 2017
JustFab has really cute shoes for okay prices. I like the pair of boots I got. The quality is really good and I wear them almost every day. I was a JustFab member for two months but I had my account deactivated because I could no longer afford the monthly payment.
Hello Rebeca,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation, and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Hope to hear more from you in the future!
XO,Ivy
Reviewed Dec. 20, 2017
I used to be a member of JustFab Kids and ended that subscription; however, I had been wanting to try JustFab for myself and every single item I tried to purchase was OUT OF STOCK! I mean, every one of them. Also, I created a "wishlist" by clicking on hearts from each item, which took quite some time looking through the many items, and when I went to review all my items I had added, it said, "no items in your wishlist." Complete waste of time!
Hello Marie,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Dec. 20, 2017
I've been a JustFab member for three years and I like that it has good prices and good shoes. I do look at the style expert's suggestion first - it's what I like sometimes and sometimes it’s not really. But, the best thing about being a member is that it is easy to buy and ship. The quality of their products vary, sometimes it is really good and sometimes they don't really last long. Sometimes it’s not very accurate on what it looks like than what it actually is, like the materials. But most of the time it’s good.
Hello Luisa,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Dec. 19, 2017
I have been a member of JustFab for a little over a month. I like their variety of shoes and I got my first pair. The quality is good and I love it. On the other hand, I tried to wear them and it felt so weird. I looked at its bottom and the soles were both left. The right shoe is a right shoe but the sole that was glued to the bottom is a left. I had emailed about it and hadn’t heard about anything but other than that, I'm excited about ordering another pair.
Hello Angela,
I'm really sorry your shoes were not what you expected. This is not how we do business in JustFab. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Dec. 19, 2017
JustFab is convenient and the style recommendations are fine. But every time I buy something there, it didn’t fit properly. I bought two pairs of polar boots that were listed as a wide calf, but they were still too narrow. They seemed to be of good quality though. However, the customer service representatives are great. They’re always willing to help in and they tried to incentivize me to stay, which is great, but I canceled my membership because I signed up for the purpose of having boots.
Hello Britney,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Dec. 18, 2017
I wanted to see the quality of the products that JustFab stock and I don’t usually order online because of the information, but JustFab has good stuff according to a friend. I started being a member about two months ago and I like their special offers. I got my first pair and got a credit for my second purchase. The first pair of shoes is good quality and it's well-made. The second purchase is some boots that were delivered a couple of days ago. The shipping is good and it doesn’t take as long as some other places. The only trouble I had with JustFab was I did not know where to go to skip a month and when I finally decided to call, it was already too late. Also, the selections given by the style expert are off a little. Other than that, JustFab is good.
Hello Carolina,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Dec. 18, 2017
JustFab sells stuff really cheaply. Finding what I want is also not difficult and I've been able to take advantage of their "buy one get a second pair for $10." A month ago, I bought two pairs of boots and they've got good quality for what I paid.
Hello Mary Ann,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Dec. 17, 2017
I’m a boot person and I’ve been a member of JustFab since the beginning of this year. I like the selections given by their style expert and finding items I was looking for was very easy. I already bought 3 of the VIP’s $10 boots and I recently did their special offer of half off on boots. I got a mid-high boots that have a rubber toe and a little fur trim at the top. I wear the little black booty that has a suede material all the time and they're my favorite. Everything I purchased from them has amazing quality.
Hello Carly,
Thanks a lot for the positive feedback! Member satisfaction is of utmost importance to us and we value your trust in JustFab. Hope to hear more from you in the future!
XO,Ivy
Reviewed Dec. 17, 2017
JustFab has a huge awesome selection and their prices are fair. I struggled with only being able to get one pair for the first pair because I like so many of them. I got a pair of boots that I fell in love with as soon as I’ve seen them. I look forward to getting more stuff from JustFab and I'd tell my friends to jump on them.
Hello Kym,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Dec. 16, 2017
I love JustFab. Lots of things to choose from and very easy to use. Thank you!! I have recommended it to many friends of mine. My favorite part was being able to transfer my credits to a gift card. New wardrobe.
Hello Anne,
Thanks a lot for the positive feedback! Member satisfaction is of utmost importance to us and we value your trust in JustFab. Hope to hear more from you in the future!
XO,Ivy
Reviewed Dec. 16, 2017
My young lady who I was buying a present for directed me to JustFab. She liked the items from there. Everything went pretty smoothly with my experience with them. The only thing I'm a little concerned about is I inadvertently signed up for some sort of a savings plan that they have. They charge like $40 a month and I want that to stop. So what I am going to do is cancel that because the purchases that I make will be infrequent. But I have no issue with using them for other things in the future.
Hello Stephen,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Dec. 16, 2017
JustFab had some good deals, including boots on sale. Their website is all right and it's not difficult to find items or styles. Also, the selections from the style expert are good. I purchased two boots but I ended up returning them both. They were really good quality but one of the boots looked more different on the website than when I opened it and the other one was too small.
Hello Raquel,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Dec. 15, 2017
I ordered a pair of boots from JustFab the last week of October... and I'm still waiting for my order. The website said delivery would be roughly 2 weeks! Very upset because when I try to track my package it won't let me at all. I am sorry but waste of money and I do not recommend JustFab.
Hello Hannah,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Dec. 15, 2017
Some items were fine, boots, shoes. However, clothing Sizing is not right for me. My order for clothing had to be mostly returned. I was disappointed. I have tried to cancel for at least 60 days and been given a runaround. Again, disappointing.
Hello Carole,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our member service team contact you shortly.
Best,Ivy
Reviewed Dec. 15, 2017
I’ve been with JustFab for over a year and the price factor and variety of their products are what got me into it. It’s a great website and very user-friendly. I purchased products from the accumulated credits and I haven’t had anything that was a bad quality. I returned two things but it was because I didn’t know how the texture was. The only thing that I would suggest is it would be awesome to have options for taller people. I have long legs and the pants that I wear are good for spring or summer time, but I can’t wear them in winter because they’re too short. I have to wear them with boots.
Hello Pam,
JustFab is always happy to serve you! if you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Dec. 15, 2017
I got a significant discount at JustFab that's why I decided to purchase the first time. I've gotten a lot of 20% off discounts here and there. I keep track of the emails and when there is some sort of discount or I know that I have a credit, I usually go in and buy. I use my credit pretty frequently. I got an email today that they're previewing their Black Friday Cyber Monday Weekend, so I looked what was on there.
I like that there is no obligation to buy every month, so if I remember to look in my boutique and I don't have enough time to make a decision or if I just don't have the money this month to make a purchase, I can skip. But it's also not the end of the world when I forget to skip because there are always pretty good stuff on there. I like the selections a lot. Sometimes, I deviate if I know I'm looking for a certain kind of style but I get a lot of my style inspirations from what the stylist pick every month. Also, the quality of the items is great though I've had to return some of the clothes because I didn't like the fabric. I've kept every pair of shoes or exchanged for a different size from what I got. But it’s pretty true to size. Just once, I had to go a half size up. I'm wearing a pair from JustFab right now. I would definitely recommend JustFab. It’s worth the money.
Hello Nicole,
Wow, this is awesome to hear you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,Ivy
Reviewed Dec. 14, 2017
I am typically 100% satisfied with my orders and I love my boots recently ordered and my 2 bags, I received a pair a of rose colored pumps that were dirty and obviously used and returned. Although JustFab work expeditiously to replace them, I received the new pair that I still don't find so appealing. Maybe it is the suede material and color, but they just appear dirty. These obviously haven't been worn as they didn't have the scuffs and marks the 1St pair had, however I just don't love the shoe like I thought I would.
Hello Venetia,
We are very sorry to hear that you are dissatisfied with the material. We will be contacting you within 24-48 hours to help you further.
Best,Sherry
Reviewed Dec. 14, 2017
I really don't enjoy being a monthly member. I pay $39.95 a month and then can never find anything I want in that price range. It's as if items are priced specifically so I can't use my credits. And if there's a promotion I can't get the stupid promotion out of my cart so I can use my credit! And the quality of the shoes I have received is completely subpar for the amount of money I have spent. I will be figuring out how to use my last 2 credits then I will definitely be cancelling my membership.
Hello Angela,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Sherry
Reviewed Dec. 14, 2017
I enjoy the collection of products, special sales, gifts and prompt curious customer service. Your staff is always ready to help and the inventory is unbelievably versatile and gorgeous. I'd recommend it to all my friends and always get many compliments when wearing your product, and now my daughter is also a satisfied customer.
Hello Alla,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
XO,Sherry
Reviewed Dec. 14, 2017
I got the boots fast with great quality and have had great customer service! My boots were not a disappointment and they were the advertised size. VIP is worth it and I’ll be shopping on here more to experience more great deals! Thanks JustFab!
Hello Alesha,
We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing JustFab!
XO,Sherry
Reviewed Dec. 14, 2017
I loved my boots all 4 pairs of them and I wear them every day and they are all comfortable and I love them, and I had no problems canceling the VIP program. I would use this website again for sure the boots came in about 4 days - thanks JUST FAB.
Hello Joan,
Thank you for the positive feedback! We are happy to know that you love our products and services!
XO,Sherry
Reviewed Dec. 14, 2017
Love the boots I ordered. Would have liked them with a wedge but love them. I will be ordering more boots from you all. This was my first pair of shoes from you all. I got in a timely manner. This is a place I will be buying them from more often!!! Thank you very much
Hello Cheyenne,
Thank you for giving JusFab a positive feedback! We are happy to know that your package arrived in a timely manner. Enjoy your purchase!
XO,Sherry
Reviewed Dec. 14, 2017
I have always had a very pleasant experience with JustFab, both with online ordering and direct contact with the Customer Service team. Always helpful and courteous. Only once had to return because of a silly shipping error. Was easy to return and the correct shoes got here in great time. Never a complaint as far as I am concerned!
Hello MaryKatherine,
Wow! Thank you so much for an awesome feedback! We are happy to know that you love our products and services! Have a fabulous day!
XO,Sherry
Reviewed Dec. 14, 2017
I bought the Ester Flat Boot - Wide Width/Wide/Size 9 and they were super cute and comfy, but while wearing them the 2nd time, the metal belt buckle snapped off, so I'm unable to wear them anymore.
Hello Amanda,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Dec. 14, 2017
Love JustFab... boots are comfy & fit to size. Quality is great in all weather. Scarf is warm & fashionable at the same time! Have & would recommend to family & friends. Glad I found and took a chance ordering from this site!
Hello Rita,
We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing JustFab!
XO,Sherry
Reviewed Dec. 14, 2017
Your boots are not made for anyone under 5' 4" tall. And the wide calf is not wide at all. The "knee high" boots went half way up my thigh. And, while the uppermost part of the boot shaft may be wide, the rest is not. Especially for someone who is only 5' tall. Why does everyone think that short women are skinny?
Hello Jennifer,
We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.
Best,Sherry
Reviewed Dec. 14, 2017
The only reason I didn't give a 5 is because it was difficult for me to understand him. Yet he was understanding as I asked him to repeat himself and didn't get rude with me. I fully appreciate that. I called JustFab because I notice about $40 missing from my account. I called my bank and they led me to JustFab. Turns out, when I put a few things in my cart, they actually ordered and shipped. I didn't order them or put in my info or confirm any purchase. I had previously ordered 2 pairs of boots a week prior, but was building this cart for a later purchase.
Long story short, the representative was very understanding and solved my issue without incident, by returning the $39.99 to my debit card. When done, he asked if he could help with anything else and I say that I also want to return a pair of boots because they arrived and didn't fit my leg as I thought they would (as they appeared on the model), and the color appeared different than on website. The boot was beautiful and nicely made, just wasnt the proper color or fit for me. He was still very helpful and patient. The representative emailed me a return label free of charge, and I sent them back. That was about a week ago. I'm currently awaiting the refund to my debit card for the return. I'm sure I'll get it soon.
Hello Alice,
Thank you that you are satisfied with the service we provided! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.
Best,Sherry
Reviewed Dec. 14, 2017
I've always love Just Fab never had any major issues with you all but I was kind of disappointed with two of my most recent orders. But overall I'm satisfied. Yes I'll recommend to friends and FAMILY in a heartbeat. Thanks and stay JUSTFAB. ❤❤❤
Hello Deidre,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.
Best,Sherry
Reviewed Dec. 14, 2017
I love JustFab. I get so many items for such a low price. I enjoy getting to give myself a gift every 3 months or so. I think almost every product in the box is amazing. However the jewelry is normally pretty cheaply made. But when everything else is as good as it is it's hard to complain. Im so happy I found this subscription box. Very much recommend.
Hello Cheyenne,
We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.
Best,Sherry
Reviewed Dec. 14, 2017
I purchased a pair of booties for myself and a pair of boots for my 14 year old. We both wore our boots for 2 hours and we're dying inside. Our feet were killing us! Not worth the money. They are now at our local goodwill.
Hello Tanya,
We deeply value your relationship with JustFab and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,Sherry
Reviewed Dec. 14, 2017
JustFab is convenient and their styles are nice. I like the products. I love the cheaper price and that you get a credit every single month. I also really like Fabkids and I bought leggings and tops for my grandchildren.
Hello Val,
We are honored that you have chosen us and placed your continued trust in JustFab for your FAB wear! Hope to hear more from you in the future!
XO,Ivy
Reviewed Dec. 14, 2017
Looking for styles and items in the JustFab website was fairly easy. They have a stylist and they really pick out what they think you might like and they are very accurate most of the time. I've been a member for at least 4 years and my only issue is when they get money from your account monthly. Even if you’re not ready to purchase, you have to constantly remind yourself before the 5th of the month that you have to put, “No, I don’t want to purchase anything.” But besides that, everything is perfectly fine. The membership can also be a good thing because during Christmas time, they gave me seven credits and then I’d buy everybody shoes for Christmas. I usually find myself on their website during Christmas time or during the fall and definitely Black Friday, that’s one special that I really utilize and that was very good.
I also recently found that they have a subscription box now. I received pants, a jacket, a shirt and I had a sweater. I kept the sweater and the shirt and returned everything else. Making the return was really easy and the items were really nice. JustFab is okay for the price but it could be better. I feel like when I first started with them, the quality of their shoes was a lot better compared to now. Other than that, it’s been wonderful and I definitely recommend them for the price, the quality of the shoes and the service that I got.
Hello Vanessa,
Thank you for sharing your feedback! JustFab is always happy to serve you! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
XO,Ivy
Reviewed Dec. 13, 2017
I joined JustFab and received my first shipment. I didn't like the quality of the boots and decided not to continue. I called (you have to CALL or CHAT) to cancel the account, and they talked me into staying another month. I did that and still decided to cancel. I chatted with customer service again and cancelled the account. The next month, my card was charged another $40, and when I called to complain, they said I had rejoined, which was not true. I had to wait for 7 days for the refund. The part that I really don't like, is that even after I cancelled my subscription, I could NOT remove my credit card information from the website. They would not allow that, told me that there has to be a card on my account. Why does a website need to have your credit card information stored? I don't trust that they won't use it again...
Hello Eileen,
We deeply value your relationship with JustFab and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,Sherry
Reviewed Dec. 13, 2017
I had a start-up offer from JustFab and I also liked their special offers, which I took advantage of after my first purchase with them. The boots I purchased are good but I can't wear them because I'm too short. So, they should put more specifications for height. Other than that, they have good deals.
Hello Athena,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Dec. 13, 2017
I have been a member of JustFab for two years and because of their special offers, I have been able to get different clothes and shoes that I wouldn't be able to get because of their prices. The selections they gave me have been very good. They gave me the types of things that I like and the types of things that they think I would like based on the questionnaire I answered. I’ve been able to try different styles that I may not have tried if it wasn’t for JustFab.
So far, I definitely love their shoes, and the pea coat I got has really good quality. I also love my trench coat. And although there were a couple of t-shirts that were lightweight, others are okay. In addition, I love that they give you the option of skipping the month and their return policy is very easy. But what they can do better though is to check with me when I have skipped a month and haven't bought anything for a little while.
What happened was eight months went by that I forgot to hit, "skip a month." and I got charged 39.95 eight times. They wouldn't give my money back saying I should have been aware of that. It would have been helpful if, after three months, they could send an email asking if everything is okay because they noticed that I haven't been sending my credits. Then, I would realize that I haven't been skipping my months. It’s hard to remember to go to the website and hit skip this month. Still, I would definitely recommend them to a friend.
Hello Rhonda,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
XO,Ivy
Reviewed Dec. 12, 2017
I love that it was so easy to find the styles I’m looking for. The selections given by the style expert are amazing and it feels like they know me and they’re reading my mind, and I like that. I bought two more boots from JustFab and they’re really cute. One pair has ties in the back of the boots and they’re brown. The other pair was kind of the same but a lighter color, just in case the other one’s worn out. They’re really good boots and they last for a while. I love JustFab’s shoes and I’ll buy more. I’ll definitely recommend them.
Hello Corinne,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed Dec. 12, 2017
JustFab had all the selections and a good signup thingy. Now I’m a VIP so I get some good deals during Black Friday and Mother’s Day. Besides that, they also have a good refer-a-friend and VIP specials, and you gain points with the program so it’s a good one. I’ve gotten a couple of free gifts too. Whenever there’s a special on clothes or bags they send emails. Once, they had all fuzzies worth $10 so I got three pairs of fuzzies. I also get a pair of boots every Christmas. I've been a member with JustFab for five years now, and all my boots are still in good shape. Most of the time, it is also convenient because you can skip the month if you can’t afford it and they don’t mess with you so I like that as well.
Hello Ebony,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Dec. 11, 2017
I've been a JustFab member for a couple of years. I like their prices. I also like that I can buy if I need to and if I can’t afford that month, they would let me skip it. It wasn’t hard to find the item I was looking for on their website. Their style expert does a good job. I made my most recent purchase from them a couple of weeks ago and I bought two pairs of boots. Their products are always good quality and I've always liked their boots.
Hello Melodie,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
Reviewed Dec. 11, 2017
My girlfriend likes JustFab's stuff. I've been a member for two months now, and I've been able to take advantage of their discounts like 20 percent off. I bought a sweater and the quality is good.
Hello Clay,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Dec. 10, 2017
I really like what JustFab offers. I’ve referred a couple of people to them. All of the styles were really cute and even without a discount, the prices on the website were very reasonable. They offered two pairs of boots for $39.99 and that caught my eye so I ordered two different styles of pairs of boots. Shipping was fast and my order got here within a week. But even though I’d ordered them in both a wide and a wide calf, I couldn’t zip them up, even if the lace is let out in them. The leather and workmanship look really nice though. They are very well-made and now, they’re holding up with my sister. Her birthday was coming up in a month, and she and I are about the same size, but she’s smaller than me. So I gave her the two pairs of boots for her birthday and she’s been wearing them at least two times a week. She loves them. I’m jealous ‘cause I really wanted those and I would suggest JustFab make the wide width and the wide calf boots just a little bit wider.
Hello Lori,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Dec. 10, 2017
I became a member of JustFab last month and their deal for the first purchase led me to buying from them. It’s easy to find the item that I was looking for. I bought some boots from them in October and it’s of good quality.
Hello Lorali,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Dec. 9, 2017
My daughter signed up for VIP account. She placed an order and was told she could cancel anytime. She used our credit card. Once she received her order, she canceled her VIP account. I was here for the whole phone conversation to cancel the account. She was assured it was taken care of and she was all set. 2 days ago, we received a charge on our card from JustFab. To say the least your customer service department is not JUSTFAB! We called, we tried customer chat and Facebook to get you to help us out.
All 3 times your staff promised to get to the bottom of this and we never received a callback, nor response in Chat or FB. My daughter called and was told that it was a mistake on your end and you were going to reimburse us. As of yet it hasnt happened. I have been reading some of the nice comments as well as the many comments about your poor customer service and that these cancelled accounts are still getting charged. If my account gets charged again and if I'm not refunded soon, I'll be contacting the BBB and Consumer Protection. To me you are playing the scam game.
Hello Rhonda,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Dec. 9, 2017
I've been a member with JustFab for a few months and my last purchase was in September. But I've closed my membership because of finances at this time. They have enough styles and I easily found what I was looking for. JustFab is stylish and the quality of the items is good. Others can go online and get a few things that they wouldn’t find in the store.
Hello Amanda,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Dec. 9, 2017
When I signed up for JustFab, there was a promotion to get two pairs for $109 and I found it really good. I’ve been a member for over a year now and I like getting the discounts. They have pretty good styles too. I don’t buy every single month, but once in a while, I go ahead and pick one. Whenever I feel like I want to get a new pair of shoes, I just go ahead and select the ones that I want, but I don’t really look at the ones that they recommend for me. I also get updates on my email so whenever there’s a sale going on, I go in and if I like something, I definitely try to get advantage of the specials. I love pretty much all the shoes. It’s just not in my budget to be out breaking my closet.
I’m a shoe person so all of my shoes are my favorites but I bought a pair of boots that are very comfortable and it's for my daily use. The recent ones that I purchased from them were a pair of burgundy high heels. I’m very happy with JustFab because normally I have a hard time purchasing online because my shoe size doesn’t always feel comfortable. I’m also the type of person who likes to go in to a store and try shoes on before I buy them. I like JustFab because even if I don’t like the way their shoes fit, it’s very easy to return or make exchanges. For the most part, though, the shoes come on true to size. I’ve only once made a return because they’re very uncomfortable. JustFab is a great way to shop from the comfort of my home. Plus, the shipping is not too expensive.
Hello Adriana,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members.
XO,
Samar
Reviewed Dec. 8, 2017
My daughter looked up JustFab and referred me to them. I needed white boots and they made a mistake of sending me white boots with a wide calf. It looks crazy on my feet and it's a size 10 so it’s big on my thigh. I love the boots except for the calf and I wanted to send it back to get the regular white without the wide calf. Other than that, I love their styles and the boots are beautiful. I would recommend JustFab.
Hello Angela,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Dec. 8, 2017
I've been a JustFab member for a month and a half now and I shopped once with them. I got two sets of boots and they're comfortable. Also, the selection given by the style expert was cool especially that there were white boots. That's what I love the most about the selection. I love the styles Justfab has too and it was very easy for me to find the item I was looking for. JustFab is great and you will always find what you’re looking for.
Hello Maribel,
Thank you for the nice words that you said about JustFab. We truly appreciate it and reviews like these that makes us want to improve our products and services even more!
XO,
Samar
Reviewed Dec. 7, 2017
I love shoes and the idea of being able to have a new pair of shoes every month. I’ve been a JustFab member for eight years and I like that I don’t have to worry about having enough money for a pair of shoes because there's a credit buildup. I also just go online, find something that I need, use one of my credits and not have to worry about going to the mall. It’s free shipping, so it’s great. I like the convenience.
I purchased a handbag last fall and it’s one of my favorite handbags. I still have it and I get a ton of compliments on it. It’s functioning properly and the handles haven’t broken off. I also bought boots two years ago and they’re still holding up really good. I definitely recommend JustFab. The quality is good in general which is why I’ve continued my membership for so long. I find something that I like and if I don’t purchase something, it's because the shoes are not in the budget for that month.
I’ve bought almost everything on the site but recently, the quality is not as good as it has been in previous purchases. I don’t know if they have new buyers or if they’re sourcing from different types of vendors than they have previously but I have left reviews on some of the things that weren’t as good. I understand that when picking something at $39.99 or $25, it’s not going to be Nordstrom quality but because I’ve dealt with JustFab for so long, I know the level of quality that they have had in the past. Fortunately, I’ve been able to send those items back. I don’t have to talk to their customer service because I just go online and print off the return label.
Hello Resena,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Dec. 7, 2017
We saw the shoes with the membership sign-up. I signed up and got a pair of boots. However, I didn’t get the info. I don’t understand how the membership works. I've had the membership fee come out and I haven’t even used it.
Hello Jacqueline,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Dec. 6, 2017
I'm a VIP member of Justfab so I get coupons all the time and really good deals on sales. And I've recommended a lot of people to them. I like the selection that JustFab has and it matches what I usually wear. The price is affordable and the items last as well. Plus, the shipping is very fast and good. Once I order an item or had to return things, I get the item in three to five days. That's just the standard shipping and not even the express shipping.
Hello Brittany,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Dec. 6, 2017
I like JustFab. It’s a good place. One of my friends told me about it and I’ve been a member for about two years now. They have very good options which are easy to find in their website. It’s very well set up. They have great offers and when they have an offer, that’s usually when I make a purchase. I have taken advantage of the buy two for $35 offer and when they had the boots for $15. Also, I really like the selections from their experts though I don’t use that very often. Usually, I search for what I’m looking for, but when they suggest things, they reel me in. My last purchase was a pair of winter boots which is of very good quality. I’ve had most of the boots for two years and I wear them all winter. I’d tell friends to go with JustFab and to stay a member because there are good deals with it.
Hello Rebecca,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Dec. 5, 2017
I bought one pair of shoes worth $10 from JustFab when they had a promo and then there was a $39.99 payment deducted from my account. I tried to call them and find the customer service but I didn't find any information nor couldn't get a hold of anybody. Also, the shoes don't fit. Avoid JustFab.
Hello Maggie,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Dec. 5, 2017
JustFab has a lot of options and I love their first pair for $10 promo. I took advantage of it and bought a pair of boots but since then, I haven’t purchased anything. In terms of the quality of those boots, they’re good and I like them. As for the selections provided by their style experts, they were hit or miss. I really like them sometimes and sometimes I don’t.
Hello Caitlin,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,Ivy
Reviewed Dec. 4, 2017
If you have credits it "would" show if you looked at one of their promo emails. I have been a member for 2+ yrs.with no issues w/ operations. I skipped Oct.(confirmation email received) but thought I had better use my 2 credits thinking about canceling due to material being used is not quality I need. I skipped Nov 2017 (received email) and kept looking at promo ads and no credit showing. First of Dec. finally went back to look before skipping, hmm not as easy, don't see link. Didn't have time that moment to fully investigate. Dec 3 new promo emails stating "new arrivals". I went to look before skipping and had to really work at finding the option. I'm now into my account information and noticed 2 credits?? Yes. You're right. I should have caught this on my cc bill.
I called and received Murphy, he was polite, had a terrible time understanding him, from the Philippines. WOW. I had patience. Needed to get this cleared up now. The credits was from not skipping Oct & Nov. I explained I did and I had the confirmation emails that I skipped successfully. I believe he was telling me to call in and skip but that wasn't important, getting credit back to cc was. He then was telling me the credit was or will be changed to where I can buy anything. What he meant by that, when you have a $39.95 credit (1) and you receive a promo all 50% off. You cannot use your credit toward the specials you receive in emails. They will charge you separately and you will have your credit waiting for you to purchase a pair at $39.95.
He said he had to ask his back office for approval, OK I want my credit back on card now. He never really placed me on hold and within a few sentences he said it was approved. He proceeded to tell me how to skip a month by going on the internet. What in the heck... I told him I skipped by using the internet. Anyway watch your card. They have really changed this past year. The material is not sturdy to regular wear. I wore a pair of short boots to church and had childcare. I was on the floor with the toddlers. When I got home, I noticed my toes were worn down to a different layer from the exterior of the boot. I also had a awesome pair of sandals but the sole was paper thin and literally wore off within 3 wearings. So I really look closely at the product I may purchase.
I see that 80% has been like a felt material. This is why I was planning to cancel but this charging my account automatically hoping the member will not catch it. I don't have time or money for games. Be careful and really look at the material. I do outside sales and I'm on my feet all day long. I don't need the back of the shoe to wear from driving my car. Seriously some materials wear that easily. I have received four emails stating I have been refunded after speaking with Murphy. No dollar amounts of the credit and one email asking how Murphy handled my call. I want to see the credit on my card for both credits before I respond to that. I copied email showing refund and one from Murphy but this would not allow word attachment. Wanted to show proof "Caught You" taking my money!!!
Hello Robin,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Dec. 4, 2017
For the two years that I've been with JustFab, they were all right but I didn’t like them very much. I didn’t like the fact that I was charged $40 a month. I know I have the option to skip it but sometimes I forget to do that and then I can’t be refunded that money. Also, I didn’t enjoy being a member. I just did my own thing and I never really found anything I liked on the website that’s why I canceled my membership. The products that I got weren’t amazing. They’re average quality products and they’re anything you could find in a store.
Hello Kate,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,Sherry
Reviewed Dec. 3, 2017
Took advantage of the a great sale on Nov 27th for 3 pairs of boots and a scarf. Looked forward to receiving them soon after. It's now December 2nd and I received an email saying "Due to higher than expected demand, some or all of the styles in your order are no longer available. Unfortunately, we had to cancel all or part of your order." I understand that it's the season for high demand but not saying what was canceled or anything was a real bummer seeing as it's been almost a week since they were ordered. They offered 60% off of the next order but it's nowhere near the sale prices of the 3 items they cancelled. As a brand new customer (less than a month), I'm frustrated and will be cancelling my membership entirely.
Hello Becky,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed Dec. 3, 2017
I have been with JustFab for a month. I was looking for a good price on boots and they had a good selection. I have ordered a pair of boots and two shirts and I'm happy with what I got. They were reasonably priced and the quality is good. Also, I had a quick and easy time with them. I recommend!
Hello Michelle,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Dec. 2, 2017
JustFab had $10 special and it was easy to find what I wanted. The items came quickly and were exactly what JustFab said they were. I tried the shoes on and I love them.
Hello Keiysha,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Dec. 1, 2017
I like JustFab’s shoe styles. It's very easy to find what I need on their website and the shipping is very easy, too, and doesn’t take too long. I bought three pairs of booties last month and they're of good quality. I really like the heels that I got from them. With JustFab, I've had a great and easy experience, and it's very cost efficient.
Hello Lisa,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Nov. 30, 2017
My daughter heard about JustFab and she told me about it. My daughter looked at the website way more than I did and she picked some things out. She put things on a cart and I looked at it to see if the price was okay. The clothes are cute, the prices are good and the first outfit was free. My daughter is excited about all of it and she likes the clothes she’s gotten. She likes some boots, some leggings, shirts and Sunday shoes and she's also excited about a velvet shirt she got. She had quite a few things and it was reasonable.
Hello Trishell,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Nov. 29, 2017
I needed some new boots as I never got around to buying one last year and when I saw JustFab on Facebook with their cute boots, I checked it out. I've been a member for a month now and I like the fact that I don't have to spend any money. And I can save if I don't find anything or I'm not ready to buy, which is nice. Also finding an item or style is easy and the selections they give are good.
I was looking for some high-heeled dressy class boots that I can wear for work and shirts and a lot of the boots JustFab offers have a really high stiletto. I'm 46 and I'm getting to the point where I can't wear those really high heels anymore so I wanted something that was moderately high. Then there was an amazing deal I couldn't pass up where I got 2 boots for $24, which were regularly priced at $75 a pair. I was hoping they were not cheap, old boots and they even ended up really nice and good quality so I'm very happy. JustFab is doing really well at what they're doing and they should keep doing it. Their initial offer of the first pair for $9.99 or two for $24 is really excellent and it really shouts out at you. If they keep that up that would really gain more customers. I even told my sister about it.
Hello Laura,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Nov. 28, 2017
With JustFab, it was easy to find the style that I was looking for. I was a member for a few years and I liked the discounts that they offered just for members. I always bought boots from them and they were of very good quality but I was bummed about some of them because they were too narrow even though they said wide. I also didn't like having to skip a month every month and it was the reason I ended my membership with them. I’d rather be a member and not have to worry about getting charged if I forgot to skip the month. Other than that, they have great products.
Hello Jennifer,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative of our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Nov. 27, 2017
I’ve been with JustFab since 2012 and browsing the site is fairly easy. They have these fabulous options available and I like the clothing items that they have and their style selections. They fit but I have to update it because I haven't changed the style since I've started. I still like some of the selections that I have, but I don't like some of the styles anymore. Last week, I bought a coat from them and I just received a pair of boots that I bought. They’re of good quality. Overall, it’s been a pretty good experience with JustFab.
Hello Brittany,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Nov. 26, 2017
I ordered one pair of boots from JustFab and I love them. They’re so cute. I would definitely tell a friend to use the website. Other than it taking the money out of my account each month, it was an amazing experience with JustFab.
Hello Terrie,
Wow, this is awesome to hear you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,Ivy
Reviewed Nov. 25, 2017
One of my roommates uses JustFab and I needed some stuff so I purchased. I've been a JustFab member for three months now and it's easy to find what one's looking for. I like that they have multiple options and their style expert's selections are really good. I bought two pairs of shoes on my first month with them and they're comfortable and really good.
Hello Colleen,
Your loyalty and support as our member is highly appreciated. . Giving you excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Thank you! Hope to hear more from you in future!
XO,Ivy
Reviewed Nov. 24, 2017
I canceled my membership with JustFab about a week ago but I was a member for about a year. The prices were good after joining the VIP membership and they had cute styles that I liked. It was easy to find the items or styles that I was looking for and their selection was very good. There were a lot of diverse different things on there. I was also able to redeem points for a magazine subscription and then had a certain percentage off for something. I bought a new pair of boots, a purse, and a scarf last month and the quality was decent. The boots lasted for about a year so that's not bad. My favorite purchase was the blanket scarf that I wear everyday. It's a plaid with blue, purple and white-pink. It's knitted and really soft.
Hello Julia,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Nov. 23, 2017
JustFab had a sale so I bought some items from them. The selections they give me and the quality of the items were good. However, the quality of the pictures on their website was not as good.
Hello Melissa,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.
XO,Ivy
Reviewed Nov. 22, 2017
I went on JustFab.com and I was just browsing through but I saw some things that I liked so I signed up. I got my first order for $9.99 and I also took advantage of their clearance sale a couple of times. I signed my friend up because I could get about $20 credit for referring a friend. JustFab is great. It’s nice to see all the different styles. They also cater to a variety of sizes and not just the slim, smaller version of people and I like it. I have purchased about three times on my account and I liked it. The stuff is durable, it's cute and everybody likes it.
Hello Brittany,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Nov. 22, 2017
I bought boots from JustFab and they were a good deal for $10. I got some quality shoes for the price. I wore them yesterday and they were very nice. It was easy to find the style that I was looking for and the selections given by my style expert were vast and accurate.
Hello Erika,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration in doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed Nov. 22, 2017
My sister has been using JustFab for a while and since I love shoes and they're cheap, I decided to purchase from them as well. I've been a member for a year and finding what I want has never been a hassle. I like the discounts they offer and the fast delivery. Recently, I bought I two pairs of shoes for $39.95. Last October, I bought ankle and long boots. I love them and wear them all the time. I love their selection as it has a wide variety. Plus, the quality of the items is great and I've had them forever.
Hello Wambui,
Thanks a lot for the shout out! JustFab promises to provide high quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,Ivy
Reviewed Nov. 22, 2017
I like JustFab a lot. I’m addicted. I have a couple of different accounts and my initial relationship with them started in 2008. They had a deal where you get the first pair of boots half off when you sign up. I didn’t really know what items I was looking for and I liked so much so I went ahead and signed up. Signing up wasn’t hard at all. They have really good deals especially around Christmas time and they have the jackets around winter time. Stuff is priced so low for VIP too and that’s what I usually flock to. A lot of times though, the selections from their style expert were really off and I had to search on my own. I initially asked for 3-inch heels and I got them and though the shoes are pretty, the heels are so high. But they have a good selection of boots and I have about 40 pairs. My favorite purchase was the patent leather jacket that I recently got, it’s a red biker’s jacket.
The quality of their items is always on point but sometimes the sizes are a little bit off. It varies so much that I’m a little skeptical about ordering the clothing. But I’ve been lucky with the boots, I wear one size in 8. People comment on my boots all the time so I recommend JustFab to them. I always try to tell them how I got started.
Hello Floria,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation, and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed Nov. 21, 2017
I’ve been a JustFab member since last month and I was able to use some of their specials for the first month. The styles they collect for me are perfect. I bought some boots and they’re really good.
Hello Laura,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Nov. 21, 2017
I like the styles from JustFab and I also like the selection given by their style expert. I ordered a dress the last time. It’s a medium sized long sleeved wherein the tip of the sleeves hangs like a butterfly effect. Other than that, I’ve ordered wedge shoes from them, too. JustFab is great. I’ve been a member for years now and I like the quality of their products.
Hello Marleny,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Nov. 21, 2017
JustFab's service has been good. I needed shoes and saw they had something nice. Then I kept looking and found something I liked. I got the first pair for $39.95 and the second pair for half-off. The shoes took 12 days to arrive, which was forever. They also never gave me an order or tracking number. I live in a duplex and the neighbor is a creepy, drunk guy. Plus, he's gone through my packages before. I kept wondering when it's going to get here so I can keep an eye out for it but I think I was able to get to it before he did. I kept going back to my account and looking under order status where it said "shipped".
I'm planning to return one of the shoes, since they don't fit very well. The quality of their products was good though. Also, for the shoes I'm returning, the color didn't look like it did online. In person, it looks very bright like fuchsia but online it looks more like a natural color. They sent a to-do list with the shipping. Now, I'm looking for the paper for the return or exchange process.
Hello Lorena,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Nov. 20, 2017
I liked the shoes at the JustFab site and bought it. I feel pretty good about the quality of the product. It's also very easy to find a good style though some days better than others.
Hello Chelsea,
Wow, this is awesome to hear you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,Ivy
Reviewed Nov. 20, 2017
I like JustFab's shoes so I buy from them. I've been a member for a year now, but I cancel the VIP membership every month, which is a pain. I forgot to skip a month once, so I called them and tried to cancel. They were pushy about not cancelling and told me that they would send me an email to remind me if I needed to cancel, but they don't always do.
At one point, none of their clothes would fit me because they didn't have plus sizes. When I purchased a motorcycle sweater from them, which was a red sweater with color block black stripes on the side, I was concerned it wasn't going to fit me but I was pleasantly surprised that it did. When I placed that order, I moved and forgot to change my address, so I quickly called their customer service to get it fixed and they were helpful.
Hello Stacy,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Nov. 20, 2017
I've been a JustFab member for a month. I saw cute shoes and went from there. I was able to take advantage of the promotions. I got the Sauna VIP for $10 shoes. Shipping took a week and the product quality is good. They're comfortable and I like them.
Hello Jasmine,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed Nov. 20, 2017
I've been looking for a pair of furry boots and I saw them on a JustFab ad on Facebook. Their prices were good but the initial price was better so I went ahead and bought them. I went in there wanting to buy those specific shoes but I also liked the shoes that the style expert offered me. I had the first time buyer’s special offer and got my first pair of shoes for $20. JustFab has lots of shoes to pick from at great prices and good quality.
Hello Laura,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Nov. 19, 2017
I was a member of JustFab two years ago. I ordered one pair of boots and loved them, and they finally wore out, so I decided to be a member again and got another pair. I'm a size 5 shoe and they start at 5.5 which I can wear normally with boots, and it's the easiest thing for me. I wore the one pair of boots and then I skipped this month because I got four new pairs of boots. The quality of items I've purchased was good but I was going to try something different next time. The last pair I had are definitely my favorite pair of boots and they were way cheaper than the rest of the ones that I bought, and they lasted about two years. However, I found their website was a little hard to figure out how to skip a month but I finally did it after I went to the FAQs.
Hello Melissa,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Nov. 19, 2017
JustFab has good deals and I like them. They have all styles with an upper beat that is more with high boots, higher boots and block-heeled. I signed up over the summer and so far, I purchased two pairs of sandals. I love them and they’re my favorite. They’re made with very good materials. But becoming VIP should be an option at the end of your purchase. I haven’t been back to shop because I didn’t know anything about a VIP something and it was money that got taken out of my account. It could have been my mistake because I didn’t see it, but many people experience this with JustFab and it’s bad because it's an amazing site. There should be a box to check to see if you're interested in that stuff and that should be installed because I'm scared for it to happen again. But overall, JustFab is the best site that I know where people can find their style.
Hello Kayla,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed Nov. 19, 2017
Two months ago, I became a member of JustFab and it's easy and convenient. I'm not a big mall person, so it's nice that I don't have to go there. I took advantage of my sign-up deal. I had a promo code where I got a pair of boots delivered to my door for $14. About a week ago, I purchased a pair of brown booties. Everything fits great. They do go up to a size 11 for ladies. I wear between a 9-1/2 and 10 and ordered the 10 and they fit perfect. My favorite purchase, so far, is my first pair. They’re called Adelaide. They're grey booties that I could either wear up or fold them down where the fur sticks out. Their style experts are usually pretty right on. I’m a flats and jeans kind of person, so I like a simple little boot and no fancy stuff. I love JustFab. The quality’s been great and the prices are reasonable.
Hello Allison,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Nov. 19, 2017
I bought some stuff from JustFab and they're good. I liked the model and the product's good quality. It's also very easy and comfortable to find the style that I was looking for and the selections given by my style expert were good. I'm very happy with my experience with JustFab.
Hello Prathyusha,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Nov. 18, 2017
I started with JustFab when they were selling two pairs of shoes for $40 which was a good deal. I've been a member for two years now and whenever I need shoes, I would order from them. It was easy to find the items and styles that I was looking for and I liked that. They have a very wide variety of styles. I don't always like the styles picked by the style expert. I usually have better luck looking for the styles that I like myself. Sometimes, I get emails about having 30% off and I like that I can accumulate points and use them to buy things. I purchased a pair of boots, two sweaters, a dress, and a skirt last week. I already received my orders and I plan to return the skirt and dress since I didn't like how they fit me. But I like the boots and I've been wearing them almost every day.
The only thing that I found problematic is that since I have been a member for so long, there was a period of time where I wanted to try to cancel my subscription, but they made it very difficult to cancel my subscription. I had to call and was on hold for 45 minutes. Then I had to go somewhere else, so I had to hang up. Nevertheless, their items are good quality. They've gotten better in recent years and they last for a long time.
Hello Stacey,
Thank you for sharing your feedback! JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you!
XO,Ivy
Reviewed Nov. 18, 2017
There was a pair of boots that I really wanted. I already had a pair but I couldn't find them anywhere else again and it was easy to find what I was looking for in JustFab. I’ve been a JustFab member for three years and I’m reminded that it's there every month or else I get charged. There are always deals. A few months ago I bought a second pair of boots and a bag and the quality of the items are fine.
Hello Edna,
Your loyalty and support as our member is highly appreciated. Thank you! Giving you excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. happy shopping!
XO,Ivy
Reviewed Nov. 18, 2017
Two months ago, I ordered a pair of boots from JustFab. I like that they have a huge selection of shoes. The sizes were great and it was easy to find the item I was looking for. I only bought from them once but I still have the boots and I wear them all the time. It was a great experience with JustFab.
Hello Gina,
Thanks a lot for the positive feedback! Member satisfaction is of utmost importance to us and we value your trust in JustFab. Hope to hear more from you in the future!
XO,Ivy
Reviewed Nov. 17, 2017
JustFab’s shoes are cute. Though some of the styles they picked for me aren't me, some of them are. They give me VIP special offers, too. I bought a whole bunch of stuff that's coming tomorrow. Their items have good quality and I like them all. JustFab is great.
Hello Ashley,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation, and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed Nov. 17, 2017
I ordered some boots which I think I like but just found out by checking my credit card that I am now being charged an additional $39.95 for NOTHING! Don't know what is going on but will be calling my credit card company and disputing this ridiculous charge and hope it doesn't happen again. I will NEVER order from this place and will also post on public media about the charges they stick you with later.
Hello Connie,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Nov. 17, 2017
JustFab has a big variety of shoes but it was easy to look for the style I wanted. I became a member last year and I like the email discounts they give to members. So far, I’ve used three of the discounts. JustFab does very well on providing a lot of discount opportunities which saves money and they're not super expensive. The quality of the items is good. My last purchase from them was a pair of heels and boots a couple of months ago but the boots are my favorite. They're combat kind of boots. It's been a very good and easy experience.
Hello Shelby,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Nov. 17, 2017
I have been a member of JustFab just last month. I bought a $10 boots that I easily found on their website. I have only tried them on. They look good and comfortable. If I get more deals like that sale, I'll buy again.
Hello Leslie,
Thank you for the nice words that you said about JustFab. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
XO,Ivy
Reviewed Nov. 17, 2017
I have been a member of JustFab.com for three months now. I trusted their site and I wanted to be able to try them. Finding the item or the style I was looking for wasn't difficult at all. Plus, one of the guys gave me a 50 percent discount to purchase something. In addition, the style expert was cool. So far, my favorite purchases are the striped shoes and my cousin's sneakers. Their quality is really good. Overall, I had an awesome and fantastic experience with JustFab. I’m quite satisfied with it and I’ve recommended them to my friends.
Hello Amarachi,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Nov. 16, 2017
I've been with JustFab forever and they're definitely worth the amount that I pay for them. The shipping's always fast and the descriptions are accurate. I like all of my purchases from them, but mostly my knee high thigh boots. In a lot of places, they don't fit right. Either the ankle is too big or the thigh is too small. But I've noticed that JustFab shoes have all always fit perfectly.
Hello Alea,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Nov. 16, 2017
I had a JustFab account for a while and then I stopped because I couldn't afford it anymore. Then they had a good deal with the best price for the boots that I've been looking for so I bought from them again. JustFab's pretty dead on about the selection and what style I liked. It's very tempting. My favorite purchases are the boots with the heels that I just got, and another heel boot called Dulcinea that I always wear every winter. Also, 75% of the shoes that I've purchased has great quality. Everyone that sees me wearing the shoes always compliments them so I tell people about it all the time.
Hello Veronica,
JustFab is always happy to serve you! if you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Nov. 16, 2017
I like the styles at JustFab. They are easy to find and they have affordable prices for the styles that I like. I already know what I have in mind and find what I wanted through the style expert, though I only use them sometimes. I've been a regular member for two years but I canceled my VIP membership as I didn’t have the funds to pay for it. But when I initially started the VIP, I got the first item at a discounted price. Two years ago, I got knee-high boots that I liked. They were a bit too small but I was able to wear it out. They ended up ripping since they were old. I got some black heels with my most recent purchase. I used the online chat to cancel my VIP and I called customer service as I misplaced my password. Overall, JustFab has quality items and I recommended them to others already.
Hello Nicola,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Nov. 15, 2017
I like boots, shoes and sandals and have heard about JustFab through my niece. Their designs are good and they have nice-looking shoes. My latest purchase from them was a pair of boots, and the next one will be for Christmas.
Hello Daisy,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Nov. 15, 2017
JustFab has great deals and the style of shoes I want at a reasonable price. I can go to any department store and the price is $10 more. I like JustFab's discounts and I got an email about a 30% off deal right now for members only. I buy a lot of shoes, and I can always guarantee that there's a deal waiting somewhere. I already have a mindset of what I'm looking for and it was super easy to look for items on their website. My first order will be in tomorrow and online shopping is always iffy, but I'm pretty hopeful for it. The selections I get is perfect. I'm plain and simple, so I want shoes that go with everything on my wardrobe. I'm into the booties and I'm looking for some thigh high, and it all works. I'm satisfied and I have coworkers who asked me to let them know if the shoes fit, so I referred some.
Hello Sierra,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Nov. 15, 2017
I scrolled through the JustFab website and it was pretty easy to look for the style that I wanted. I ordered shoes from them but they didn't fit. So I returned the shoes and got new ones. It went smoothly.
Hello Roxy,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Nov. 14, 2017
I ordered 2 pairs of shoes, I returned them because I didn't like one style and they were too big. I wanted to exchange the style I liked for a smaller size, I printed the label filled out the sheet according to the instructions. I never got the shoe back and was never refunded for the money I spent on the shoes.
Hello Kayla,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Nov. 14, 2017
JustFab was doing the introductory where I could buy a pair for $19.99 or $20 when I join VIP, but there are not too many deals once I jump over to them. I still get the same bills and I have a lot of credits with them because I keep forgetting to skip the month. Sometimes I'm very picky, so a lot of their stuff can be a hit or miss. In one particular month, it would be great and then the next month, they could do better. My last purchase was a few weeks ago and I bought a pair of thigh-high boots. I've got boots that looked great online before and I had to take them back because the fit was very weird. I have a love-hate relationship with JustFab. I also have a peep-toe boot from them and it's my favorite. I got it a year ago and I fell in love with it. My experience, so far, has been great to an extent, but they should have a lot more options to cater to a lot of other different styles and interests.
Hello Asya,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
Best,Ivy
Reviewed Nov. 14, 2017
I wanted to give JustFab a try, but one of the purchases that I made didn't look right. After I got the product, I decided to cancel the membership. I could get that same level of quality from a store near me where I could go, try shoes on and return it. Sending stuff through the mail is more complicated for returns. It should be a little bit easier. JustFab did the best they can, but providing a return slip in the box all ready would be easier especially with products that had been tried on for customers. Returning it and then having to wait a week to get something different or to get my money back, is just not worth the time. That's the only downside of it but other than that, I liked them. There were no issues ordering and looking for the style.
Hello Kayla,
Thank you for providing feedback about your experience with JustFab! Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
XO,Ivy
Reviewed Nov. 14, 2017
JustFab had a deal where I could get my first pair for $10 and what woman could say no to that. They’re a very trendy website and I got some good things. I didn't pay a lot for them but the quality is good. There was a deal, so I got two new cute pairs of shoes that I love and that I’ve worn a lot of so far. Also, I talked to their customer service multiple times and they were great. However, having to pay monthly for a website is a little weird. I’m a college student and I can’t afford that. I was going to cancel my membership because it’s a bit too expensive for me when I don’t need to buy anything monthly. Other than that, JustFab was easy, fun and great. I'd recommend them to people because they can do one purchase and they can easily cancel it if they want to and I’ve done that a few times.
Hello Daisy,
Thank you for writing a review! We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Nov. 14, 2017
The price of the shoes was very inexpensive and once you received your shoes you knew why. When ordering your shoes they were either too big or too small. Cancelled my subscription immediately.
Hello Mary,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Nov. 13, 2017
My friend usually orders her shoes from JustFab so I decided to give it a try. It was very easy to find my style, and when I signed up, my first pair of shoes was $10. Also when I signed up, they showed me different types of shoes that I may like. I clicked the wedges and then I went through all the heels and chose the one that I liked. Also, the selections from the style expert were gorgeous and I loved them. It was like they already knew what I liked or would have. The heels I bought were very pretty and had excellent quality. I canceled my membership some months ago but JustFab is an amazing company.
Hello Jessica,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Nov. 13, 2017
I looked at the items and the VIP optionals at JustFab and gave it a try. Shopping with them is always easy. I get the option to skip the month if I don’t see anything I like for that month and if I don’t have any time to shop. And if there's a sale when the next month begins, I can choose. I took advantage of their special promo and I purchased boots and picked all for the price of one. The boots are good. I like the inside and they have some padded material in between so that it will keep your foot warm. I’m satisfied with the selections they give because it’s based on your profile and the way you set up your account if you know what is being put into your special line. You can also always cancel anytime. JustFab has been great so far. They have good items and I’m satisfied by how fast they're getting my items.
Hello Marie,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Nov. 13, 2017
I've been a member of JustFab for a year now and I can skip the month and then whenever I'm ready I can buy again. I like that they have suggestions on their site. It gives me ideas and they also send e-mails to remind me if something is on sale. But if they give you like $10 off I was never able to use it because there is a timing on that one. The last purchase I got from JustFab were three pairs of boots and I love them. I'm very satisfied with JustFab overall.
Hello Maria,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Nov. 12, 2017
I've been a JustFab member for about three months. I like their deals, but I’m not seeing that a lot these days. The first time, there was a discount offer, so I had my item at a good price. Last September, I bought three shoes from them. I had flat shoes, sandals with heels, and one sneaker. However, I had a problem with one of the shoes. The size was a bit smaller and I wish I could return it for a bigger one, but I didn't really know JustFab's return policy and if I have to pay for the shipping. I just kept it and thought to give it out as a gift. This month, I was trying to see if I could get something, but I didn’t really like all the selections given by the style expert. Other than that, I was satisfied with what I bought.
Hello Stephanie,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,Ivy
Reviewed Nov. 12, 2017
I bought two pairs of shoes from JustFab, one of which was $39 and the other one practically free. I signed up in the regular lane, then all of a sudden they started charging me a monthly amount of $60. I called them to find out what happened and they told me that I was on a program where if I pay monthly, I can get any shoe I like practically free. I told them that that was great but I don't buy shoes often and I requested to be removed from it since I didn't choose to be put on that. I'm satisfied because I got my product but I was not happy with the customer service and the fact that I was not notified of being put in their program.
Hello Edith,
When our members are unhappy, we’re unhappy... Let us make it up to you! representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Nov. 12, 2017
It's pretty easy to go to the JustFab site and click on what you want, and everything comes to you. I love the sandals that I bought from them. Last month, I bought tons of stuff. I bought a lot of clothes and a lot of shoes. For the price, the quality is right. They're not high-end products at all. The shoes are okay if you don't wear them a lot. The problem is that they don't fit. I ordered a pair of shoes that were 8-1/2 and they fit my daughter who is a 7. They don't have a very wide selection of wide width shoes either.
Hello Stacy,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Nov. 12, 2017
I saw cute, different brands of shoes that caught my eye but I was looking for a certain kind of shoes and JustFab had them. I liked the idea that it was half-off on the first purchase so I got the boots with laces on the front. The shoes have good quality and I wear them a lot but they were too big for my feet at first so I had to break into them to get used to it. I also purchased a pair of black, Leona high heels. They are really cute and I wear a size 9 but they’re too small. I had to get a new pair at size 10 but it was too big. I called JustFab to say I had to get it at 9½. The customer service rep was really helpful and they were able to exchange it easily.
Hello Sydney,
Thank you for sharing your feedback! JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Let us make it up to you! representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Nov. 11, 2017
I was on Instagram and I saw this incredible deal with these gorgeous shoes at $8. They were so beautiful and I've happy with JustFab ever since. In the beginning, they gave us options for the office or for an everyday look, which I enjoyed. Right now, their options are still there, but I just liked that that was something I could see in there when I first logged on. So, that having changed is something that I miss. I also really liked all of the shoes. The only thing that I would wish of the shoes is that for them to have more grip added to the heels. In general, I've really enjoyed their clothing items. The fall and winter clothing is the best that I've seen. I also enjoyed the clothes in the early spring. However, I wasn't a big fan of the summer selections.
The necklaces that I've bought so far haven't been too great. Some of the rhinestones on the first necklace I bought were missing. The second one I bought melted in shipping, which was terrible. That month, I was working hours that didn't work with the post office, and so I wasn't able to ship them back to get anything in return which was a little disappointing. Ever since then, I haven't been willing to purchase another necklace. But I enjoy their VIP perks. Sometimes they send me little items or offers in the mail which I enjoy. I've used the hair products ones the most because they made sure to get cruelty-free products, which is something that I value. JustFab has been perfect. They have been extremely helpful with shopping. It's been very convenient and I've been pleased. I tell all of my friends about it.
Hello Brenda,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! Let us make it up to you! representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Nov. 11, 2017
I like JustFab's selection and finding what I'm looking for is easy, and the quality of the shoes is good. I was able to make my first purchase for $10, however, I was charged $60 last month. I didn't realize that it was going to take money out of my account every month and when I called, the rep said that I could use it towards a purchase. However, when I tried to purchase something, they've only given me a $20 credit. I'm going to call and try to figure that out and then cancel.
Hello Tiffanie,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed Nov. 11, 2017
I was on the Shoe Dazzle site and I found JustFab. They have a selection of mostly for plus sizes and so I decided to purchase from them. I’ve been with them for about a year now and I like the convenience of it, being able to shop online. I’d click on new items there and if I'm looking for a certain something, like a pair of pants, I'd click on that. It's easy finding items and they have a wide selection of my size but they need more variety. They have the same items on the website for quite a while, it doesn't change up very frequently. But I've been real happy with everything I've gotten from them. Sometimes, the sizing seems a little off. I got one style of pants, they were really in one size and they were really big. And then, I got a different style of pants in the same size and they were really small. I know that has to do with whether they’re manufactured in different brands and stuff but that can be frustrating.
Hello Karen,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Nov. 10, 2017
I called to cancel my subscription because I was not satisfied with my order. The boots I ordered stated they would fit and they did not. The women asked me if I would stay if she gave me a $10 credit. I said sure and she never gave it to me. I want out.
Hello Christina,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our member service team contact you shortly.
Best,Ivy
Reviewed Nov. 10, 2017
I was very excited to get my shoes as they were so cute and appeared that they would be comfortable. They were not as there is not any arch support or cushion in the soles. I bought some innersoles to put in them which helped a little, but my feet ache after wearing them a few hours. I would not buy these again and wish I had not signed up to become a member knowing that I have to buy more shoes. BTW I bought two pairs and they both had little to no support.
Hello Cheryl,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Nov. 10, 2017
JustFab had really cute shoes and I just got my first order from them. When I placed it, I was able to take advantage of their two for one special offer. Since I'm a shoe fanatic, the selections my style expert suggested all appealed to me. They were all great. So I got a Prius heeled boots. The other one looks like little mountain boots, but with a heel. Like hiker boots, but with a heel. They don't feel cheap so that's a good thing. Their prices are reasonable too. So overall, I had a satisfying experience.
Hello Rachel,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed Nov. 10, 2017
A couple of months ago, JustFab was having a two for $30 deal, so I bought two pairs of boots. They were really good and I like them. One of them I wear regularly, depending on what I'm doing. JustFab's website was pretty easy to navigate in finding the specific shoes I was looking for and it was a successful shopping experience. I was a member for about two months but I wasn't able to put some money in so I ended up canceling my account.
Hello Mariah,
Thank you for the nice words that you said about JustFab. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
XO,Ivy
Reviewed Nov. 10, 2017
I've been a consumer for two years already. I saw a commercial and now both my sister and I have accounts with JustFab. My first purchase was simple and my best purchase overall were the over-the-knee boots recommended by one of my friends. However, I'm looking to cancel my membership because I found it difficult to work with the customer service team in regards to the return that I placed. And it's been taking quite some time to just issue a refund. I shipped the merchandise. I called JustFab before and I've also used most recently the Facebook messaging customer service of JustFab but it hasn't been a smooth process. At least one item in the last two purchases that I've made is defective. I'm going to start going into retail stores to figure it out because I haven't had a great success online.
If JustFab gets the option to use Facebook as one of the customer service outlets, it would be good to have a response within 24 hours. The turnaround time I see has been a little over 24 hours in some instances. There are times where I receive a response right away but it's been taking longer the past few experiences. I got a size wide, a wide-width boot that’s why I’m returning the last order. The pictures showed the normal size, but when I got it, it looked completely different in the picture. It might be helpful to have a picture of both wide and narrow shoe if they are different from that way like this shoe completely looks different than how they were depicted online. So, if there's ever an instance where you've purchased the size wide in a pair of shoe and it looked vastly different, they should have the picture available online.
Hello Karishma,
We truly apologize about your experience! We value your business, and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Nov. 10, 2017
I've been a JustFab member for three months now. I signed up because of their deals. I also like the variety of shoes they have. I was able to get a nice pair of boots for $10 in one of their sales. The selections given to me by their style expert have also been perfect.
Hello Taylor,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed Nov. 9, 2017
I have been a VIP member of JustFab for about four years. I am still a broke college student, but the sales they have for VIP's allow me to purchase great quality clothes, shoes and accessories that I wouldn't normally be able to afford. And JustFab is probably the ONLY retailer that has jeans that fit me perfectly. Consider me a life-long member!
Hello Zoe,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed Nov. 9, 2017
Ordered two pair of boots, one fit one did not but they fit my daughter so it was a win. Love the boots. The shipping was a bit slow but the price was right. I will definitely order more items in the future.
Hello Nancy,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Nov. 9, 2017
I keep trying to cancel my membership with the customer online chat, but every time I go on it, it says the chat is closed even though I go on it during different times during the day. I am trying to cancel my membership because I do not have the money to pay $40 a month for it.
Hello Baileigh,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Nov. 9, 2017
I love the shoe selection selections that are available. The two shoes that I chose for the Paloma and there was also a boot. The only issue I had is that I requested a wide width at the second shipping and a wide width was not sent. The third time it appears the shoes are wide width; however, it’s not indicated on the shoe box nor the packaging slip. The option to order wide width was unavailable on the online reorder/return page - even if one listed it in the note section... I listed detailed notes yet still did not receive the wide width selections at the second request.
Hello Tandra,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed Nov. 9, 2017
Your products look like the clothes advertised. I am so pleased with purchase. The clothes fits perfectly and complements my body shape. The handbag and boots are very nice which I was thinking that I would have to return the items but to my surprise everything fits well.
Hello Fadrian,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed Nov. 9, 2017
My mom has an account with JustFab. They would always send some very nice things along with my stuff. Their quality is amazing and the boots I've had are great. I would recommend them.
Hello Yasmine,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! We’re glad your mom and you are enjoying the purchases received from us!
XO,
Samar
Reviewed Nov. 9, 2017
I was a JustFab customer for several years. In the beginning their shoes were of decent quality, very cute and worth the $40 a month. Somewhere along the line their manufacturing process changed, and now their shoes are so uncomfortable, cheap, and poorly made. When I decided that I wished to stop receiving shipments, it took four months to get my account canceled. This business model is fantastic, it's such a great idea, unfortunately It suffers from poor quality products. Remember, poorly made shoes will definitely affect the health of your feet in the long run.
Hello Kelli,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed Nov. 9, 2017
All my purchases have been quality purchases. From shoes to jeans to tops!!! Everything holds up well and fits to size. I love how easy it is to shop for what I want or need and how there is so much variety! The prices are great and when you hit a sale day... take advantage!!
Hello Kendra,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Nov. 9, 2017
The service with JustFab is just that fabulous. Love that I pick my styles and have a person who selects what maybe be for me. Then I can choose to buy or skip a month but I get to remain a VIP member either way. I love JustFab.
Hello Victoria,
Thank you for the nice words that you said about JustFab. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
XO,Ivy
Reviewed Nov. 9, 2017
I ordered one pair of black boots wide calf... Got regular. Sent them back to exchange. Again did not get wide calf. I'm done. One month I waited for boots that still did not fit. I am done ordering. I will shop elsewhere.
Hello Keeley,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Nov. 9, 2017
I like the style of JustFab's shoes and I love their boots. They have different styles, like ones with the wide calves. My calves are thick so that's a big thing. The selections they give are fine. I know what I want and have ones I gravitate towards getting. It was very easy finding what I want. I recently bought three pairs of boots but I returned two pairs because when I got them, the heels were a little too high. The shoes were nice though and the quality was just okay. I even thought about cutting the heels down but decided not to. Nonetheless, they are professional, very friendly and very helpful. And, they advertise very well.
Hello Laverne,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Nov. 9, 2017
I've been a JustFab member for years and I like their pricing and the wide range of options that they have. The best part about being a member is the ease where I can look through a whole lot of shoe options and getting them sent to me for a reasonable price. My style expert's selection is okay, but I prefer to browse through all of the shoes on the website and choose from there. Two weeks ago, I purchased some cute little flat summer sandals as well as a pair of gold sandals to a wear to a wedding I was attending and the shoes are of good quality. I've had a great experience with JustFab and it's definitely a site I'll continue to use for a while.
Hello Chione,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,Ivy
Reviewed Nov. 9, 2017
JustFab has great sales and I prefer their clothing over their shoes. I've bought a pair of boots and a sweater a month ago and they were good, quality wise. They have great prices but I wish it wasn't a monthly thing that I have to opt in and out of. I hate having to worry about it if I miss opting out every month, I would rather they send me notices of what they have on sale or what their monthly special is.
Hello Richelle,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Nov. 8, 2017
JustFab's products are cute, pretty and affordable. I liked the ones they advertised, so I bought from them and used their $9 off of the first purchase deal. I also signed up to be a member. However, the first time signed up, they automatically charged my card $39 dollars for VIP membership and they didn't notify me. I called them and that has stopped.
Hello Jovina,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Nov. 8, 2017
I signed up with JustFab at the end of October and bought two pairs of boots for about $28 with shipping. I like the deals and the discounts. JustFab is affordable and the boots looked cute. I was contemplating returning one of them, though. It's a little snug. Also, I find it a little difficult to find the skip-the-month thing. I had to look online how to do it but other than that the experience has been fine.
Hello Heide,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Nov. 8, 2017
JustFab was something new, different and it was the first time I heard of a service like that. It’s cool and I like the variety, the price and the convenience of buying there. I’ve been a member since 2013 and because of the membership, I get special offers such as two for $39.95. Usually, I already know what I have in mind and I simply search for what I was looking for. There's a lot of options for clothes and they're always adding a variety of things. The delivery is slow compared to other places where I shop but for the most part, the quality of the items I bought is good and for what I paid, I'm satisfied with them. They keep me trendy for an affordable price.
Hello Vanity,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed Nov. 8, 2017
One of my co-workers buys shoes from JustFab and I too have been their member for a year now. But these couple of months, I started buying shoes like crazy. I don't have time to go shopping now in the stores but I could just do it online while I'm at work which is easier. JustFab has good prices and discounts going on and sometimes good deals too. They always send me emails to let me know the deals that they have. The product quality is good too although one of the heels that I recently bought, the inside of it is coming off. But I haven't followed up on that as I’m one of those people who doesn't like to complain about stuff and get taken advantage a lot.
Hello Vanessa,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Nov. 7, 2017
I signed up for JustFab because I found a cute pair of boots and wanted the cheaper price of being a VIP member. I received the boots and found them incredibly uncomfortable and small so I sent them back. Since then I have checked several time and not once found shoes I liked. So I continued to skip the month. This task was often easy to forget and I can very close to being charged for the membership despite the fact I have not once found a pair of shoes I've liked. I tried on three occasions to cancel my membership twice through chat and once on the phone and every time had to give up after leaving it on hold or waiting for half an hour. I was charged the membership fee, because I forgot to skip the month and again tried to cancel it to no avail. I am incredibly dissatisfied and would like my account canceled. I would not recommend to anyone to sign up or purchase apparel from the site.
Hello Anna,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Nov. 7, 2017
First and foremost - this is a real review. I understand how JF works, am a subscription member. I actually hold Diamond Elite Status - or whatever the highest level is. The service is quickly declining at JF. I used to have two accounts (by mistake). I closed one of them over a year ago. Suddenly - out of nowhere, JF started charging the closed account again. How is this even possible??? I was able to resolve the issue w/ customer service; but it still took an hour to convince them to refund me when it was their error. There were no apologies for the issue - nor was there any concern AT ALL. They were charging an account w/o authorization. Is this really how far you guys have sunk? I have been a loyal customer for years. I get at least one if not two pairs of shoes a month. I give referrals. Charging customers out of the blue??? Not cool. Shady.
Hello Delilah,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed Nov. 7, 2017
I bought two dresses from JustFab three or four years ago and it seemed cheap enough. I've also ordered two pairs of boots. They are both cute. One of the pairs is my absolute favorite and I get tons of compliments on them. Their price was good and it's all about the quality of the shoes. I hate to buy shoes but I would order from JustFab again.
Hello Kandice,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Nov. 7, 2017
I was looking for boots and I found JustFab's to be likable. I've been a member for less than a month. And I got a couple of discount cards that I haven't used yet, but it's what I like about being a member. It was easy to find the items and styles on their website. They have all the categories and I just chose and clicked and it went straight to the boots. I love their awesome selections.
Hello Melody,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Nov. 7, 2017
At first, I tried out JustFab just to see how it was and now I've been with them for about a year. The first thing I bought were flat boots which were my favorite purchase from them and a few months ago, I got some shoes. I thought they would wear off quickly but they lasted for a while. JustFab is good.
Hello Cindy,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration in doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed Nov. 6, 2017
JustFab offered an opportunity to have new stuff occasionally and I didn't have to buy something if I didn't want to. I've been a member for at least three years. The cost is fine and I definitely look for the specials. I've bought mostly shoes and a few articles of clothing and they're fine. There have been a couple of times I've wondered why I thought I liked something, but I have a younger daughter who wears the same size as me and she takes it if I don't want it.
Hello Shelly,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Nov. 6, 2017
If you have a new membership with JustFab, you can get some kind of a deal. I like the selections that they’ve given me. They suit me. Also, the quality of the items are great. A couple of weeks ago I bought a jacket and my favorite purchase would be the boots.
Hello Bao,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services. Hope you have a Fabulous day!
XO,
Samar
Reviewed Nov. 6, 2017
I saw JustFab advertised on TV and I saw all the shoes and the different bags in the commercial. I checked them out, went on their website and looked around as much as I could to see what was in there. It looked interesting and like it would be something that would work for me so I went ahead and signed-up. I've been on JustFab for so long now and they’re great. I have taken care of mom and I have not been able to get out, shop and do the things that I would like to do because of the care that I have to give her for the last 15 years. So, JustFab was an awesome tool for me to be able to shop and get the things that I wanted that were new and trendy. I also had better choices through JustFab and I could find the things that I like on their website.
Their price range is also wonderful. I've used some of my points and I've been able to get things on flash sale every once in a while. I don’t normally like the style selections they give me but I usually go in and look around the other things because they have a lot of heels that are so high and there's no way that I could possibly wear them. I have a lot of friends and families who won't wear that as well, so JustFab could work on some of their styles to have lower heels. Other than that, I have lots of shoes from JustFab and so far, I like everything that I've gotten. I also haven't had an issue with anything I got from them, whether it be clothing, bag, shoes or jewelry. I have a pair of boyfriend jeans that I love that I can’t get on their side but that I would love to have another pair of.
One time, the shoe that I got had a nail coming through to the inside of it and their customer service was wonderful in dealing with that. They didn't question anything. They just told me they would take care of it and told me exactly what I needed to do. I have recommended them to other people, too. I get asked questions a lot about my shoes and bags and I always tell people that I got the items at JustFab.
Hello Nellwyn,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation, and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed Nov. 5, 2017
I am charged $39.95 a month and am supposed to receive a credit which I can redeem on items in the store. So I had 3 credits saved up. 39.95 X 3 = $119.85 in store credit to shop with right? Apparently not… you need to spend exactly $39.95 each time to redeem your credits. Not a cent more or a cent less. That is the craziness I was told when I called "customer service" after being charged for the full cost of the items in my cart without any deduction for the "credits" I had paid for monthly. So I went into the website and filtered all clothes by cost trying to find something for $39.95 and there was not a single item available at that price. All their items are strange cost too i.e.: $6.17, $17.32, etc… making it very difficult for customers to come to an exact $39.95. I am going to cancel my membership but I have already lost so much money with this company. I feel they should pay back all the customers they have screwed over.
Hello Christina,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed Nov. 5, 2017
I like JustFab's price so I chose to purchase from them. I've been a member for a month now and it's easy to find what I'm looking for, and it's also easy to return for sizing. I bought some boots on a special offer but I took the pass on the selection given by my style expert on the first month because I haven’t gotten anything yet then.
Hello Linda,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed Nov. 5, 2017
My mom sent me a JustFab survey that I could take and then get a percent off my order, and I've been a member since September. It was easy to look for a style and the selections given by the style expert were really good. I was looking for booties and the style expert helped me. The quality was good and I liked them.
Hello Elizabeth-Ann,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Nov. 4, 2017
I thought of giving JustFab a try, but I had trouble finding the item that I wanted. I bought boots and I got a deal on them because it was my first time, but they would be a little bit expensive for what I would normally buy for that price range. The normal price for them was $39.99 and if I were to get a pair of shoes at Kohl’s, I would spend less than that with my coupons. Also, the boots that I got have good quality, but they were not excellent. And the problem is if you don't say that you want to pass, they charge you. That happened last month and they refunded me because I just simply forgot.
Hello Heather,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Nov. 4, 2017
I saw JustFab online and they had a good special so I made a purchase. It was $10 for the first pair. Finding the perfect style was easy and I enjoy using it. They have good selections and I like everything I got. I'm happy with my experience.
Hello Wendy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Samar
Reviewed Nov. 4, 2017
I was a member of JustFab for a year and a half. It was easy to look for an item or style. I was able to avail of $15 or $10 off as a VIP member. They had good quality products for a good price, so it was a pretty good experience.
Hello Asia,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Nov. 3, 2017
I liked the price at JustFab. Their selections are also good. The suggested items appeal to me most of the time. I got a scarf a month ago and the quality of my purchases have been good.
Hello Sue,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Nov. 3, 2017
JustFab has fun and fabulous looking shoes and it was really easy for me to find what I was looking for. I like the VIP points I receive when I order and the fact that I can skip a month if I need to. In a lot of websites that I try to order from, there’s no number to call if I have an issue, so I like the fact that their number is posted all over the website. I ordered three pairs of heels and they’re fantastic and very well-made. The purple-ly pinkish heel with two straps across the top are adorable. I have one pair of shoes that doesn’t fit properly and there are few things in their selection that aren’t my taste but there’s a lot of things that I like as well. I’m very particular about the kind of shoes I wear, so I usually find what most people like ugly, but the item they suggested was a hit. Everything has been great. My stuff came in quickly, the shoes fit well and I love the fact that they offer everything in a wide because I have a wide foot. JustFab is great and I love my shoes.
Hello Melanie,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We sincerely appreciate it and we’re always happy to hear that our members are happy. We always strive to provide stylish, affordable items for Fabshionistas like you!We’re glad you’re enjoying your purchase!
XO,
Samar
Reviewed Nov. 2, 2017
I’m very happy with JustFab. I heard about them from other people that had good experiences with them. I have been purchasing from them for a few years now and so far, I love the style of shoes they come up with. Sometimes it piques my interest. The deals and offers are great too. When I first started, it was the boots. And then gradually, I started getting sandals, open-toed, as well as lace-up shoes.
There are times I go off the selection from their expert and look at other things. Since I'm not that coordinated, I can’t do the stilettos but I like the platforms, the wedges, and the thicker heel type shoes. I'm not too fond of their tennis shoes though as it’s not my style but I love the other stuff. I still have my boots from last year and they’ve been holding up pretty well. So I’m happy with the quality of my purchase.
My favorite purchases so far are the open toed and lace-up sandals I had recently. I love the thick heel and the design of them altogether. I had two of the same style shoes but in a different color. And then, I had two black lace-up sandals of different styles. Their delivery is pretty fast. And I have recommended them to someone.
Hello Gina,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Nov. 2, 2017
I've been with JustFab for about a month but I've been with FabKids for about a year. I took the time to sit down and look at what JustFab offered and I found a lot of things I liked. I recently bought fuzzies for $39.95 promo for two pairs. It has this band that goes around the fuzzy part, and on the right boot it is perfect and it stays up and it stays in place but on the left boot, it falls down. It’s at least six inches longer than the other band on the other boot and it falls down to my ankle every time. Other than that, the pictures and descriptions on the website are wonderful. Everything has an image and everything shows front, back, and side-view. I absolutely love their boots selections and so far they've been totally awesome.
Hello Leland,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Nov. 1, 2017
I was looking for a pair of boots and I saw a good deal with JustFab. Finding an item or style that I was looking for wasn't that hard. I like the boots that I've purchased and the selections given to me by my style expert were good.
Hello Rebecca,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Nov. 1, 2017
JustFab has a variety of shoes and I purchase from them due to that. It was very easy to find a style for me on JustFab. I was a member but I switched and then got a new account again two weeks ago, so altogether, I've been a member for a year. I like the deals, the percentage off which I did several on and that they're affordable. I've ordered from them a few things already and for the past two weeks, I purchased two orders. I love the quality of their products. The first pair I ever bought was a pair of boots and I still wear them. It's been a year and they’re still in great shape. It's also my favorite item that I purchased from them. Altogether, it's just a good opportunity and I enjoy lots of deals from JustFab.
Hello Natalie,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Oct. 31, 2017
JustFab is cheap, affordable and the shoes all look good. But the boots that I got from them didn’t fit. It was sold like a pair of boots that I desired and there are strings that I pull over directly between the boots. I don’t know how I will be able to use them, and I’m supposed to put it together.
Hello Michael,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Oct. 31, 2017
I've been with JustFab for a couple of years now, and I like the selection of shoes. I got two pairs of shoes for $40 when I first signed up but sometimes they offer a little more or less. And then a couple of months ago, there was a sale where some of the stuff was $15 and I got three pairs of shoes. Everything's been good so far but my favorite purchase is the last pair of shoes that I got.
It can be annoying when I don't buy if I can't afford, nor should I buy something every month either. I understand that's how JustFab works but it's my least favorite thing about it. I have a phone reminder that tells me to go and then get some every month but I only shop when I feel like shopping. Also, I've had one pair of boots on my wishlist for a year now and my size is still not available. I don't know if I'm supposed to get a note when my size becomes available or maybe that particular pair of boots has been discontinued. But I had still recommended JustFab to people before.
Hello Katy,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Oct. 30, 2017
JustFab's price is okay. They have the best rubber shoes for a low price but my favorite was the boots. I've been a member for three years although I don't usually look at the selection given to me. Sometimes it’s not my style so sometimes I just kind of go looking for something in particular. I have some issues with JustFab because even though they have my huge size, they don’t always fit well. I recently gave away five pairs of unworn heels to someone because sometimes they fit and sometimes they don't.
I contacted customer service the last time I ordered. I received JustFab because my partner ordered them for Christmas. She ordered wild calf boots and they were way too big. So we called back to return them and the lady said she will send the shipping labels. It was several months later and I still have these shoes in my apartment that never been worn. I was cleaning out my closet and I called back again and then we were told we can only return it within a certain amount of time so I haven’t really ordered from JustFab in a while. When I first started, I was getting some really great finds and then now it’s a fifty-fifty chance that whatever it is that I purchased, I probably won’t be able to fit.
Hello Aneicia,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Oct. 30, 2017
JustFab had a special so I decided to try and became a member a month ago. I took advantage of their special offer of buying two pairs for $20 and ordered two pairs of boots from them. The boots that I received look nice, but they're not my style so I won’t be staying as a member. I’m almost 50 years young so I gave them away to my daughter who is much younger than I am. She loved them so I recommended JustFab to her and her friends, and told my daughter she can try to look on there to see if she finds anything that she likes. They seemed to think they were cute but, as for me, the quality was not something that I could work with.
Hello Tina,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Oct. 30, 2017
I made my first purchase with JustFab a couple of weeks ago. My daughter had one of their shoes so I joined. They have a good selection and the quality of their product is great.
Hello Kelly,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Oct. 29, 2017
My fiancée was part of Fabletics and eventually saw a deal to get some shoes off with JustFab and so we did that. She has been happy with the selection but she has had a bit of issue trying to figure out sizing. Some of the stuff that she ordered were too big and some were too small. We feel like it kind of comes with buying online but she likes the quality and she wears it a lot.
Hello Mike,
Thank you for writing a review! We love being able to provide the service that our members seek. We value your business, and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Oct. 29, 2017
I've been a member of JustFab for about a year but the selections began to feel a lot like Payless. The products always seemed to have this odd factory material smell and the quality seemed to be less and less too. One of my favorite stores is DSW so I don’t even think twice about JustFab now. They have a great concept and it works for those who like it. We are consumers of habit and if you couldn’t get out to the store for whatever reason shopping online was a form of immediate gratification because you knew you ordered yourself something or that you had the funds to order something. But after a while that didn’t satisfy me anymore.
Despite that the payment would come out every month and I never get to a point where I’m done with it. When I wanted to disconnect it they would say that I still have money remaining and if I disconnect it I would lose it. So then I would be compelled to spend it but then I would forget that I was trying to disconnect it and I’d have to start all over again. Also I kept being deducted $40 on my account and not even remembering it so I’m like, okay, that’s just like the people who had me signed up for stuff and tell you that if you don’t call them to discontinue it they’re going to reassign and I hate that because I forget.
Hello Myla,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed Oct. 28, 2017
I was a member of JustFab for a couple years and it was a good experience. It was easy to shop although I had to be quicker if I wanted to get the item I really wanted. I’ve just moved into a different age range and I shop differently now so I discontinued my membership with them. There is nothing wrong with the company itself. They have cute things but I feel like I’m aging out and I’m on the older end in terms of the target audience. Their products have decent quality, however, there were a couple of items that I felt like the picture looked different than what I received. But I really liked the dress I just bought and the couple of times I talked to customer service, they’ve been pretty patient and as thorough as they could be. They were good and it was a pleasant experience.
Hello Joann,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed Oct. 28, 2017
JustFab had the things that I wanted so I joined. I've been a member for a year now. They have good quality items and the latest thing I got were some shoes. The selection they've given was so cool, too. I've looked at what they've sent me and it was interesting. JustFab's a good place to get stuff from.
Hello Barine,
Thank you for the nice words that you said about JustFab. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
XO,Ivy
Reviewed Oct. 27, 2017
My daughter referred me to JustFab. I like some of the styles that they had and their special offers like free shipping. I’m very well pleased with the selections from my style expert. They fit perfectly, comfortable and the quality is excellent. It’s a good price for the quality. I’m very happy with JustFab. Everything I’ve experienced has been good.
Hello Migdalia,
Thank you for the nice words that you said about JustFab. Because of your trust and love to us; we are always inspired of giving you high quality products at an affordable price! Hope to hear more form you in the future!
XO,Ivy
Reviewed Oct. 27, 2017
I like shoes so for a good deal and at reasonable prices, I figured I'd give JustFab a try after I got an email sent to me. I’ve only been with them for a month and I like most of the selections, although some of the boots with the thicker heels would be better if they weren’t all floral prints. I also like the fact that if I want to go in and tweak things about my style, I can do that too. I have purchased two boots and they’re definitely worth what I spent on them considering what the actual retail price was or what I would have spent elsewhere.
Also, JustFab has friendly customer service. I am not obligated to purchase every month. I didn’t realize that you could opt out the $39.95, and by the time that I realized that I was like, “I really can’t afford this.” This is going to accidentally overdraft my account because I forgot that that was coming out and I didn’t account for it so I got right on the site and I spoke to a representative. They were fast, courteous and they had no problems saying, “We’ll refund that to your account. Just be mindful of the fact that it comes 6th of the next month, you have to opt it out before that.” It was convenient, easy and affordable.
Hello Merrily,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Oct. 26, 2017
I was searching for shoes online and JustFab came up. It was very easy to find the item that I was looking for. They also have a list of special such as codes and discounts when you’re a member and I was able to take advantage of those. Also, the selections given by my style expert were very good. The quality of their shoes is good as well. In fact, my favorite is the pair of boots that I bought. Furthermore, it's very easy to order and they have excellent customer service. I was very satisfied with JustFab.
Hello Hana,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Oct. 26, 2017
I don't shop online but I read customer reviews that said JustFab was satisfactory. I tried them out and it wasn't too hard to find the item or style that I was looking for. I’ve been a member for almost 60 days now and I like the deals on the shoes. The selections from their style expert could be a little bit more my style but I still like some of the things that they provide. The items I've purchased are of good quality and my favorite purchase so far is two pairs of ankle boots. But JustFab needs to have more variety in their style selection because sometimes people like skinny heels and thick heels. Some people like different things even though it was not in the style category. But other than that, I love JustFab. It's a good store and I had a great experience with them.
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed Oct. 25, 2017
I’ve been a member at JustFab for about two years now and the experience ha been good. For the most part, their website is easy to navigate and the discounts are really good. Plus, they got here really fast, I got my items in less than a week. I have purchased some boots and some wedges from there and I really like them. I still wear them to this day and it’s almost two years since my first purchase so I know they’re good shoes. And they’re really comfortable too. I got wedges around the summer of 2016 and I thought I wasn’t going to like them. I thought they were going to be tight and I was going to get tired easily but I can wear them all night, they’re my favorite.
The only experience that was different was the boots I got about a month ago. With my purchases, I like to go based on pictures and see other people wearing them and how they look on other people and compare like, “Okay, this is how they’re going to look on me.” The boots were higher than I thought they were going to be. They’re like flat shoes and I thought they were going to be below the knee but they’re above. They’re still fine though and I didn’t return those.
Sometimes I forget to skip the month and I don’t like having to be automatically charged for it. I didn’t know we had to do that for the first couple of times so when I was losing $40 a month, it was really scary because I didn’t know where it was going. I've learned my lesson and put a reminder on it. Other than that, I’ve recommend it to a lot of people. I got my mom into it, too.
Hello Alondra,
Thanks for the great feedback! JustFab is always happy to serve you! if you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Oct. 25, 2017
JustFab was advertising in People Magazine where they showed a picture of a purse and I really liked it, so I went online to look at it. Though it was easy to find that item, it was sold out, but eventually, I was able to get it. I also got shoes on my last purchase which are of average quality, but my favorite purchase from them was a pair of boots. I have been a member of JustFab for about three years and I like their promptness and variety. They also deliver pretty quickly. But I feel terrible about the selections given to me by my style expert. JustFab needs to pay attention to the preferences that you choose like heel height and colors. They should also take note of the age of the person and make sure that the selections are age-appropriate.
Hello Alice,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!
XO,Ivy
Reviewed Oct. 24, 2017
I got a pair of really cute boots for like $6. As a JustFab member, I really liked their specials and I've already tried their buy one get one offer. My last purchase was a pair of blue jeans and it's my favorite purchase so far. My only issue is you have to make sure and go in every month and purchase something. I have to put it on my calendar to remind me to go in there and look or skip so it doesn't automatically charge my checking account. But as far as the quality of the products, they're fine and for the amount of money, I like them.
Hello Melanye,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,Ivy
Reviewed Oct. 24, 2017
I purchased dressy shoes from JustFab for a birthday coming up and got two for $24. They’re comfortable which was really good, and my favorite thing about being a member is the price discount. Also, it was easy to find the things that I wanted and their style expert was on point, which definitely intrigued me. Overall, they were quick, efficient, and very useful. Everything was great.
Hello Nina,
Thank you for the nice words that you said about JustFab. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
XO,Ivy
Reviewed Oct. 23, 2017
JustFab was offering the first pair of shoes for $10 and that’s a good deal. It was also easy to find the items on their website. I bought a pair of boots and they're super cute, but the top of the boots has little holes. So they weren’t very good quality. Also, I want to cancel my membership. I just can’t figure out how because when I signed up, I didn’t read any fine print. I didn’t realize that JustFab will charge my card regardless, every month, $40. And I don’t want that to happen. But, their price was good.
Hello Cierra,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com