
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed May 11, 2019
I found a pair of shoes that I liked at JustFab and bought them but I didn't realize I was signing up for a membership. That was seven years ago and I don’t buy from them anymore. Back then, I tried to cancel but they said that I signed up for this. I want out of the membership and they won’t let me out. I changed the cards and I’ve done everything. So, every month by the 5th, I cancel and skip the month.
Hello Jennifer,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,Ivy
Reviewed May 10, 2019
I saw JustFab when they were advertising a first-time thing such as a buy one, get one free or the half-off. I’ve been a member for five months and they’ve had good sales and stuff on sandals and stuff that I like. The selections from the style expert are good but I’m extremely picky. I recently bought three different sandals. All were the same brand but different colors. It was extremely easy to find them.
Hello Jessica,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed May 9, 2019
I attempted to skip this month and the skip button was missing from my account. I called about it and they said they would take care of. Then I notice that my card was charged the membership price for the month of $39.95. Needless to say I was not happy. I contacted them via the chat about this and she said they cannot refund me, but that she can offer me points. I explained this was their error and I was told it would be taken care of. At that point I told Brooke I wanted to cancel my membership. She said she would take care of this.
I then went to go use my credit so I can be done with them and it says it will show up when you go to check out. It didn't show up. I contacted them again and the guy said it had to be $39.99 for it to appear. So I added more to the cart to do this and guess what, it is still not showing up. I have tried to connect on their chat 3 more times and nothing is working and when I just tried to call I was hung up on. Needless to say this is ridiculous and I would never recommend anyone to utilize their services due to their lack of customer service. I am very disappointed and will not be utilizing them again. Hopefully they can use my $40 to find better adequate service providers.
Hello Emily,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,Ivy
Reviewed May 9, 2019
I started buying items from JustFab as gifts for my sister because she's disabled and it was the perfect thing. She lives in Florida. I'm in West Virginia. I can have the things shipped to her door. And it was a lot stuff along the same kind of things she likes. I've been a member for at least six years and a lot of times, I didn't buy anything. I sometimes buy a couple of times a year. And as long as I get there at the first seven days of the month and say, "No, it's not in the budget this month or I don't see anything I like this month," they don't charge me the monthly fee. But those credits accumulate. I saved a few of the credits up at one point and just went ahead and did a big Christmas present for my sister. I got a whole setup of boots and bags. It was like a matching set.
JustFab's customer service was top-notch. I had one issue and they were right on it and fixed it instantly. Everything was taken care of in like a day. I was shocked. I was expecting a little bit of a battle. JustFab has a lot of special offers. A lot of times, they'll combine things in their sets. And those are usually really worth it. They also have their kind of clearance section. I tend to buy from that a lot of times. Since my sister is in Florida, when they put the summer stuff on sale for everybody, half the time, she can still use it. And when they put winter stuff on sale, I jump on that because I use it up here. But a lot of their stuff were totally different sizes. It doesn't fit me well. I'm short and that's one of my biggest problems. Finding any clothes for somebody who's 4'10" is insane. My sister is almost five inches taller than I am. I have a lot harder time finding stuff that fits me.
Other than that, JustFab's getting into the plus size lines. The quality on some stuff is really high, and some stuff, it's okay. It's a cheaper, synthetic type thing, if you read the things carefully. And I don't like to use a lot of leather. I tend to like the simulated leather. They do carry a lot of that. So, if somebody's vegan, there's a lot of good options there.
I purchased a couple of jewelry pieces that were all lined in stone. And everybody went wild over them because they were gorgeous. I also do costume work. So a lot of times, I'll look there to see if they've got anything I can use on their clearance. But some of the best pieces I've got from them were for my sister. The real thing they started with were shoes and handbags. And then they branched out into the clothes and everything.
JustFab's stuff fits my sister well. She's happy with them. I've gotten her a bunch of shoes over the years, shopping bag, and higher end handbag not just the cloth things but the ones that you could take to work or events. They're more of a high end dress for success kind of theme. I definitely would recommend JustFab. There's room for expansion there. But they made great strides.
Hello Marian,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed May 8, 2019
So far, I like JustFab. I've done two exchanges as their sizing was incorrect. I like how they have fast delivery and that if I need to do any returns or exchanges, they're very quick with that as well. Also, the quality of their products is good. Their shoes have lasted me quite some time.
Hello Jennifer,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed May 7, 2019
JustFab had the style of shoes that I like which made me want to purchase from them. I’ve been buying from them for four years. JustFab have special offers like a pair of shoes for $10 or two for 40 and the quality is very good. So far, my favorite is the pair of high boots that are open in the back and the front. Overall, the experience has been good. However, I would like to have a little more selection. I like the selection from the style expert but it shouldn’t be restricted to your style. Sometimes, you're open to different things. In the past, I was more on stilettos. Now, I'm a little older and like more of the thicker heel. That’s not gonna necessarily appear just because of what I chose in the past. Instead of updating, it would be a little easier to just look at different styles. Also, when you want to skip a month, it should be a little more user-friendly.
Hello Yeimi,
Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,Ivy
Reviewed May 6, 2019
There were a few bags that I liked at JustFab and a co-worker was also buying from them. I liked some of their styles, so we both started going there. My co-worker and I didn't see the same bags recommended for both of us, but her recommended bags were usually on point. My style kind of changes, so it was a little bit harder for me. Most of the time, I don't like a lot of the stuff they recommend, so I have to go through all the items that they show me. I’ve been purchasing from them for three years and the quality was good and worth the price. However, I’ve slowed down a bit because I noticed the quality isn’t as it used to be. I used to buy their shoes a lot but I noticed the shoes don't stand up to quality. They used to be comfortable and there was a little bit more padding to the sole but now, whenever I buy shoes, my feet kinda hurt.
The style expert is on point with regards to clothing but I don't buy their clothes anymore because the size fitting was really way off. I like how the bags match some of the more popular styles. So, I like the exterior design of the bags, which is why I continue to still buy their bags. They are usually good at choosing the day-to-day bags that I like but I look more at the materials and the details more closely now. Before, the bags are made of good quality leather and I would usually buy leather but lately, there are a few items that weren't what was described. Still, I like that most of the stuff is trendy and stylish so, that’s good.
Hello Arlene,
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Our Member Services Team is always open to hearing feedback from you. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed May 5, 2019
I like how JustFab has cute shoes. I decided to purchase from them and finding the styles I was looking for on their site was pretty easy. However, I wish they had more modern and trendy looks as they cater mostly to moms. Still, they have seasonal sales which are good. A couple of months ago, I purchased boots for the fall which are of great quality. JustFab is a good website for wide-sized boots.
Hello Daisy,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
XO,Ivy
Reviewed May 4, 2019
I like the 50% off sale of JustFab. The quality of the products in comparison to the cost is right on par. Exchanges have been fairly easy too. I just mail the item back in the same box. The site is easy to use too but the hardest thing to find is the "Skip the Month." I hate the whole call-in-five-days or do this Skip the Month.
Hello Qureshi,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed May 4, 2019
I've been hearing about JustFab for a few years now then I started purchasing shoes from them in December of 2018. I love it and the shoes are really good and well-priced. I haven’t had any problem with anything that I’ve ordered yet and the shoes are true to size. I ordered a nice pair of boots over the winter, and the way they were made looked like they were sizes too small. I was in the process of trying to return them but my daughter told me to try them on since I haven’t tried them on yet. So, I did that and my foot slid right into the boot. I wear a size 10 and it looks like a size 7. That’s how small the boot looked but it actually was a 10. Also, I love the special offers and the purchase process on the website is really easy.
Hello Beatrice,
JustFab promises to provide you with latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!
XO,Ivy
Reviewed May 3, 2019
The shoes from JustFab are really pretty and I don't really care for going into the store as much as buying things online. It's just easier to shop online. I also like to dress a certain way. I had my original account with them since 2011. I was a socialite for ShoeDazzle and at that time, I thought that JustFab should get plus-sized clothing. Eventually, they started doing plus-sized clothing and I was modeling too, so it worked out.
When JustFab has percentages off, that's mostly the time that I order and look at something that I just have to have right now. In the fall, usually, I order boots and then lately, sandals. But at this time, I mostly buy clothes. 80% of the time, I'm pleased when I get the product. Some things have been a little smaller than I anticipated. But luckily, I have friends that I can just wait for their birthday or something to give it to them, instead of returning it. Overall, everything has been really good with JustFab.
Hello Brandi,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
XO,Ivy
Reviewed May 2, 2019
I have ordered from JUSTFAB once, and once was enough. I ordered two pairs of shoes and two pairs of pants. When they arrived I was sad because NOTHING was true to size. I am a size 6 in shoes. One pair came in too big the other too small; I am a large or size 30 in jeans, both pairs were WAY too big. I decided to exchange everything for sizes that would fit. One pair of shoes in a 5.5 the other in a 7 the pants in a medium or 28. I sent everything back right away! Two weeks past and I had yet to hear ANYTHING! I reached out to JUSTFAB and they tell me it hasn't been processed yet while online my account states they have already received it. I get transferred to a supervisor, Billy, who immediately processes my order, says all my items are still available, but they cannot expedite the delivery because it's "out of their hands", fine, I settle to receive my items in two weeks. He promised expedited shipping on my next order.
The very next day I get an email saying the pair of shoes I was most excited about are no longer available. Now I'm fuming! I contact their support team again and get transferred three times before finally reaching someone willing to help, his name was Ryan. He says my return was never received and my order is not processed and I can choose a different item to replace the shoes that are no longer available. I don't know if the exchanges will even be in the right size or if I can get my money back. This entire situation has been beyond frustrating! DO NOT BUY FROM JUSTFAB! Save your money, time, and sanity! Go to your local swap meet. Sizes, prices, and customer service will be way better than anything you'll receive from JUSTFAB.
Update: They canceled my account without my request!!!! Now I don't know if I'll ever receive a refund or any of the items I ordered, I am positive I have lost all points I had accumulated and discounts promised. Time to call customer service YET AGAIN!!! THIS IS A NEVER ENDING NIGHTMARE! Now I'm talking to Naomi who says is a supervisor and cannot help!!!
Hello Brenda,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed May 2, 2019
When I first started with JustFab, they didn't have too many of my sizes. So I sent in a lot of stuff back depending on the style of the shoe or on whether I wear size 11 or 12. But their return process is pretty easy. I also like the selections of their style experts. I've been with them for three years and I take advantage of their special offers when I'm in that shopping mode. And the booties that I just purchased seemed to have good quality. Overall, my experience with JustFab has been fine and I will recommend them.
Hello Latoya,
Thank you for shopping with us. We appreciate your business. JustFabs' goal is to provide high-quality products and attentive member service to valued members like you. We hope to meet and exceed your expectations!
XO,vy
Reviewed May 1, 2019
My experience when I had JustFab was okay. However, what I bought didn’t fit my size. I wear 9 1/2, but they only had a 9 and didn’t have a 10 so I stopped working with them. I canceled my JustFab and I have shoes that are better. I sent my purchases back except for one that I kept because I had to use them for an event. I wouldn’t recommend JustFab.
Hello Andrea,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed May 1, 2019
I have been a JustFab member for a few years now, and I like their good price and the variety. However, a lot of the shoes on there are extremely high. I'm gonna be 60 years old and I don't wear 4-inch heels. I'm a lower heel kinda girl. I also usually skip the style expert list so that I can take my time and look and find something else. The material that some of the handbags are made of look cheap. But most of the items are really nice and I really buy shoes from them.
Hello Cheryle,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!
Best,Ivy
Reviewed April 30, 2019
JustFab is like a shoe store and I've been ordering shoes from them as a member for about 2 years now. I've taken their special offers on occasion, however, I really wish I had never signed up with them. I only wanted one pair of boots and I don’t need a new pair of shoes every single month. I have to stick with them so that I can use the credits eventually. Also, I now have to have reminders on my phone every month to make sure I hit “Skip the Month” since I’ve already forgotten to skip a month a couple of times. Other than that, the quality is good for the price of the shoes. I’ve had more comfortable shoes, but not at the prices that they offer.
Hello Kristina,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,Ivy
Reviewed April 30, 2019
I have been ordering from JustFab for about three years. They have a variety of different styles and looking for items of my style is easy. I just type in what kind of style I like, heel or no heel or sandal. Whenever I order from them, I like that out of the shipping, I even get points or I can get discounts when I order. I also like the way they got the style expert’s selection set up. It is a great thing but I do not look at it sometimes. I depend on the money deals if I'm to order something and I have to remind myself to skip for the month. My last purchase from them was two months ago for some boots for my daughter. The boots are of high quality and are really nice shoes.
I love all the array of colors and different boots from JustFab and my favorite purchase are the boots. I got some burgundy like knee-high boots and they are awesome. It is the color I really wanted. JustFab always has the color you want for a certain shirt or pants. Everything about my experience has always been great. I moved one time and it got shipped to another place. I called and everything got fixed and my order got shipped to me at the right address.
Hello Sharron,
JustFab promise to serve you with excellent member service and high-quality FAB items! Every day we look forward to meeting our members' expectations. We appreciate the time you spent to share your experience! Thanks a lot!
XO,Ivy
Reviewed April 29, 2019
I like shoes. And with JustFab, it was really easy to find the style that I was looking for. It is a good website and I like shopping on it. I've been a member for seven years now and the best thing I like is if I don't want anything that much, I don't get anything. I also like their selection. And I was still wearing the shoes that I got a few years back. I like my booties ‘cause I just got a pair about a couple of months ago. It has been a great experience with them.
Hello Catoria,
Member satisfaction is our foremost priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!
XO,Ivy
Reviewed April 28, 2019
I saw JustFab on an advertisement online and I liked a lot of their shoes and the styles. I've been a member for more than two years and you have to purchase something within the 1st to the 5th day. I missed the 5th and I went and called JustFab. They didn’t let me off the hook for missing the 5 days. Also, I have gone and skipped a month and right after that, I still went and purchased things. JustFab should be able to give those who are always buying an opportunity to miss just a day or two as well as skip a month based on purchasing history.
Nevertheless, when I buy items from JustFab and it doesn’t fit so I don’t like it, I have the opportunity to send it back to either replace it or I get my credit back. All I have to do is call customer service and let them know what’s going on. They tell me to mail it back, which I do and they instantly give me my credit. I watch their selection but the selection usually doesn’t fit my style. I’m not so crazy about it and usually, I pick my own thing. Usually, when I wear something, I wear them for long hours and very few of them would be too hard on the soles or too hard on the feet. For the most part, the quality is very good.
Hello Caesarine,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed April 28, 2019
JustFab has been great and purchasing through their website is a breeze. I just go in there and see what I like. And the quality of the shoes has been perfect for the price. Then if I order a shoe that doesn't fit, I let them know and they send me the shipping materials that I need to send them right back. Then they credit my account or they send me a new pair in a different size. Everything has been sent perfectly. There's no problem at all whatsoever, and that's why I stayed with them for so long.
Hello Denise,
We value the trust you have put in JustFab and would like to thank you for that. Our team continues to work hard producing high-quality innovative products that will meet our member’s needs. Happy shopping!
XO,Ivy
Reviewed April 27, 2019
I was already a member of ShoeDazzle so I tried JustFab out. I like being a VIP and I'm able to look at the items early. I normally buy shoes from JustFab because the clothes didn't fit right when I ordered from them in the past. So now I mainly focus on the shoes or the prices. But I'm satisfied with the quality of the items that I've got from them.
Hello Jackie,
Thank you for your continuous love and support. We hope to fulfill all your FABshionista needs. Happy shopping!
XO,Ivy
Reviewed April 26, 2019
I love JustFab. I saw it first in a magazine and I researched where to find it through the ConsumerAffairs’ website. I then signed up for my own account. I’ve been a member for four years and I have taken advantage of the special offers as it keeps the budget. The selections from the style expert are good. I’m trying to jazz up my life. The quality is great and I get compliments on them all the time, especially with the jacket. One time, I had to return something and I called it in. The people were just fab and nice. It was a great experience.
Hello Shannon,
JustFab promise to serve you with excellent member service and high-quality FAB items! Every day we look forward to meeting our members' expectations. We appreciate the time you spent to share your experience! Thanks a lot!
XO,Ivy
Reviewed April 26, 2019
JustFab has a huge variety. I've been a member for over three years. And it was quite easy to find the item I was looking for. Their customer service reps are quite easy to deal with and I normally get results. I never really normally have an issue with them. Even if I order something that's not what I want, they're normally quite accommodating. The style expert would ask you the option and then you choose what is it that you like. Then the recommendations that I get normally works for me. I like all of my purchases from them. They're durable and the cost is quite good 'cause that's one of the deciding factor.
The only problem I have with JustFab is the clothes. I am not really in the regular size, so it's hard to find the sizes once moving from the petite. But, I am quite fine with the shoes and their customer service is top-notch. Then sometimes when it reaches a period that you're supposed to just skip the month, you still have that point that you can use. My experience has been exceptional. JustFab was a referral and I have also recommended them to people who are now members themselves.
Hello Andrea,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed April 25, 2019
Initially, I needed a pair of shoes for an event and I ordered them from JustFab because they were the only ones that I liked. I made two purchases last month for a pair of slip-on kind of shoe looking things and the quality was fantastic but my favorite is the tote bag that I purchased recently. I use it for my bag as a teacher. It's super easy to find what I’m looking for at JustFab and I like that there’s a ton of different options to choose from for everything. I've done some of the “buy one, get one free” or the percentage offer holidays. The selections from the style expert are spot on and although there were a couple that were kind of out of nowhere, I still think they're cute. I just don’t know that they were my style. I’ve been a member for four years and I’m happy with my experience with JustFab.
Hello Alyssa,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. I hope it’s working out for you — and if you have any questions we’re always here! Thanks for always being such an awesome member!
XO,Ivy
Reviewed April 25, 2019
JustFab has a lot of different options, different sizes, different styles and different colors. Their products also have good quality and reasonable prices. I order mostly shoes and some clothing from them.
Hello Meagan,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed April 24, 2019
My experience with JustFab has been overall positive. The website is mostly fine and navigation is good. The UX is good too. However, the product isn't particularly high quality. You get what you pay for and the last four pairs I bought have given me blisters and I've only worn them once. So, I donated them. But I have a monthly reminder on my calendar to remember to cancel for the month or skip for the month because I only wanna purchase once a year.
Hello Sara,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,Ivy
Reviewed April 23, 2019
I purchase clothes from JustFab but then a few of the products from them weren't of very good quality. Also, it was too much of a hassle to send them back, so I just kept them. Still, the overall quality has been fine for me.
Reviewed April 23, 2019
I saw JustFab on the internet or an ad and because of their selection in shoes and accessories, I bought from them. The quality of the items has been great so far and I like all the selections from the style expert.
Hello Geraldine,
Thank you for shopping with us. We appreciate your business. JustFabs' goal is to provide high-quality products and attentive member service to valued members like you. We hope to meet and exceed your expectations!
XO,Ivy
Reviewed April 22, 2019
I learned about JustFab on social media marketing and aside from the shoes being cute, the price was good. Also, the reviews were decent. I have been with them for five years but I tried to cancel my membership. Whenever I purchase a shoe and then it gets lost in transit, it is at my expense. That’s not how I do things and that’s not who I wanna be doing business with.
When I tried to cancel it, they said they would give me three extra credits to use for purchases as an apology. This was after a week of escalating calls and emails. So, I said okay and that I would give it another shot. They seemed to have been trying to right their wrong and then, I just put my membership on freeze, which is one of the nice things with them. You have to go in every month and hit, “Skip this month.” You can put off your membership if you’re not going to be purchasing from them, which I did for two years. I just recently purchased from them again. So far, everything has been great quality. I don’t have any complaints over it and everything for the most part, is good. However, if you wanna cancel your membership, it is near impossible.
Hello Amanda,
Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Our Member Services Team is always open to hearing feedback from you. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed April 22, 2019
A friend at work told me about JustFab. The website is good. It’s easy to navigate. It’s very self-intuitive. It’s almost like Amazon-based, you can look at the different colors. You can turn the shoes every which way to look at them and see them from all different angles. You can also see if they’re available in your size or other sizes.
Some of their products, you can easily find cheaper elsewhere though, but it's the convenience that you have with JustFab. Also, other products are well worth the money.
Hello Karen,
We are honored that you have chosen us and placed your continued trust in JustFab for your FAB items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
XO,Ivy
Reviewed April 21, 2019
I have been purchasing from JustFab for almost five years. It's easy to find a particular stuff that I am looking for and the quality of the purchases that I've made was good. I like the wedges and boots that I got from them. Recently, I took advantage of their birthday special where the price was half off my entire order. JustFab is a good site and they are good with their shipping. I purchase from them because of the price and the shoes. The shoes are of good quality.
Hello Asheina,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,Ivy
Reviewed April 21, 2019
I’ve been with JustFab for 2 years now and I've purchased shoes and purses from them. I get compliments on almost anything that I purchased from them, so I love it. Navigating the website is easy, especially when they do a boutique and give ideas or things that I might like. And every now and then, I’d buy some in there. But they have to expand their horizons a little bit. Other than that, I’ve told so many friends about them.
Hello Lita,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed April 20, 2019
Being a JustFab member, my favorite thing was getting the shoes for a set price. I used to get them every month, but I don’t anymore. I just wait until I see a pair that I like, and then I go and order. The quality of their products is really nice. I’ve been a member for five years now and I still have those shoes. Their style expert's selection was okay but sometimes, I don’t like them. The only thing that I seem to keep having a issue with them is when I take my actual debit card off, for whatever reason, they keep re-adding it and charging me. But other than that, I’ve never had any issues with them.
Hello Sara,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed April 20, 2019
JustFab carries size 11 and nobody around me carries that size. However, I find their website a little difficult to navigate because the filters aren't narrowed enough. I can't wear high heels any more and if I want a flat or a low heel boot, narrowing my search down to what I'm looking for tends to be a little difficult. I also don't pay attention to the selection given by the style expert 'cause it always gives me high heels. In addition, I'm a little disappointed that they don’t carry higher quantities of the larger sizes, the flat boots, and the lower heels. They seem to be the first things to sell out always. The bigger sizes are less common and people who are looking for them have very few options. Regular size feet people can shop at any store anywhere but people with bigger feet like me got very limited access to shoes.
Still, the JustFab items are of great quality and I have a lot of their shoes. I even just made a purchase last month. My favorite purchase is a pair of flat, white, zip-up booties, and I bought 2 pairs because I like them so much. So now, I have a good pair and another one that's roughed up. My experience with JustFab has been really good.
Hello Pam,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed April 19, 2019
I've been a member of JustFab for a few months now and I've purchased a few things, mostly shoes, from them for 2 or 3 times so far. I normally order when I see something I like on the site. I saw some boots that I thought would be good for my daughter 'cause she wanted them, and that's what initially prompted me to order. My daughter hasn't had any issues with the boots that I've purchased for her, but I had an issue with the little booties that I ordered. There is no way I can even put my foot in the shoe. It just won't allow it. It's not made for my foot to go in there, and by the time I realized, I had to print a thing off the website to return them. But they won't even allow me to print it anymore and it's been already past the 30 days. I spent 40 bucks on them but I can't even return them and there's nothing I can do with them. They've never been worn and just sitting in my room.
Hello Katie,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,Ivy
Reviewed April 19, 2019
I’ve been with JustFab for five to eight years now. It's easy to find the item I'm looking for. And I like when we used to get credits for free shoes, but now, my favorite being a member is just the price. The prices are really good compared to the quality of what you get. I get a lot of my shoes from there, and I like the shoes. But I never liked those given by the style expert. Recently, I bought clothes. I haven’t received them yet, but for the most part, the things I’ve gotten, I liked. Sizing can be difficult sometimes though. I would recommend JustFab and I have recommended to several people.
Hello Tamia,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.
Best,Ivy
Reviewed April 18, 2019
I’ve been a JustFab member for a long time but this is just my second year using them. What caught me on the first time was the variety of shoes and I was curious. Being able to buy shoes from them was easy. I like that each month the options change because I feel each time I can go on and I can see several different pairs of shoes. I have wide feet so it’s helpful that they have the wide feet option. Sometimes, I wish there was more because there are some shoes that don’t come in the wide feet option. Nonetheless, I like everything that I’ve bought so far. I’ve only returned one thing and if I return it, I usually just exchange it.
Hello Melia,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!
Best,Ivy
Reviewed April 17, 2019
I love JustFab and I recommend them all the time. Any time I get compliments on something, I let them know it’s from JustFab. I purchased from them because of the price and what they offer. I’ve actually been purchasing from them for about five years now. It was not difficult at all to find the style I'm looking for. And there are good deals, and they add on more deals. There was a buy one, take one free, but it might’ve just been a buy one, get one half off. I’ve never had an issue with the products. The shoes always fit perfectly. I like the products and the selections are good. About a month ago, I purchased a dress, a shirt, a purse, and a pair of jeans and their quality is great.
Hello Marie,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed April 16, 2019
I initially purchased from JustFab after finding products that I like and once I tried it, they were good. I've been a member for about two years now and I enjoy browsing through their selections. I also get a lot of the buy one, get one offers but JustFab's prices are so good, you don’t really have to wait for those offers. I usually purchase from them every three months and the items are of very good quality. A couple of weeks ago, I purchased some dresses and they fit well. All in all, I'm happy with the service.
Hello Tearessa,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed April 14, 2019
I've been a member of JustFab since around 2013. I gave it a try and I enjoyed it so I kept on. I like shoes so that's my favorite thing about being a member. They're very good quality too. Sometimes, JustFab has a promo where you can buy a pair of shoes and get a pair free. Then sometimes, they have special discounts.
Hello Amanda,
Thank you for trusting us and shopping with us. JustFab is always ready to serve members like you with exciting shopping offers. So, stay tuned!
XO,Ivy
Reviewed April 13, 2019
I’ve been a member of JustFab.com for eight years now and every now and again, I'd get some really good shoes from them. The height, style, and color of the products I got from them were on point and regardless of how cheap they were, they matched. JustFab also has a really good color selection, so if you have a fuchsia skirt that you need a fuchsia stiletto for, you can find it there. Recently, I had two member credits, so I decided to use JustFab again. I went under work dresses and I got two items. One that I thought may work for work or if I was just kinda being cute and another one which was purely for work. It was bright red, which was unusual, and I liked it. I also got some red pleats to go with one of the dresses. I wear an extra small though sometimes that still wouldn't quite fit me. But I noticed that JustFab has extra, extra small as an option,
There are also a lot of selections in JustFab's website, plus they have a good handbag collection. But I was thinking why there were no belts under accessories. In fact, when I was shopping for dresses, one of the girls in the comments section said that the dress that she got was a little loose on her, but it’d look good with a belt. I was looking at it and it did look like it would go well with a belt. So I would suggest for JustFab to have belts.
Hello Vanessa,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
XO,Ivy
Reviewed April 12, 2019
I liked the things that I had seen on JustFab.com and the fashion that they had, like their shoes. I have been a member for a couple of years now and I like the selections that are sent to me by the style expert. I have told some of my friends about JustFab.com.
Hello Shykegia,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!
XO,Ivy
Reviewed April 10, 2019
I’ve been a JustFab member for over 10 years now. I signed up when it first came around. Finding items here is very easy and I spend a lot of money here every month. I like their sales. When they have the 40% off offer, that’s when I buy the most. Most recently, I bought a pair of shoes, two dresses and a pair of pants. The quality of the items that JustFab has sent me has been very good. I recommend this company to any girlfriend. In fact, I've had three other people who became members.
Hello Jody,
Thank you for shopping with us. We appreciate your business. JustFab goal is to provide high-quality products and attentive customer service to valued customers like you. We hope to meet and exceed your expectations!
XO,Ivy
Reviewed April 10, 2019
I like shoes so I signed up with JustFab. I've been with them for about three years now and I love the sales sometimes. It's been a while since I ordered anything but the selections given to me by the style expert were good and the things that I've ordered in the past are still in good condition, so it is good quality.
Hello Breana,
Thank you for your continuous love and support. We hope to fulfill all your FABshionista needs. Happy shopping!
XO,Ivy
Reviewed April 9, 2019
I have been ordering and purchasing from JustFab since 2013. I like their selection and it is not difficult to look for a particular style of item. Most of the selections given by the style expert were okay but maybe 7 out of 10 were not really my style. Everything about the quality of the shoes has all been good and for some of the handbags. I like it when they send the replacement heel tip, which is a great thing.
Hello Joanna,
Member satisfaction is our foremost priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!
Best,Ivy
Reviewed April 8, 2019
JustFab has nice shoes and it has been very easy to find the items and styles that I am looking for. Last week, I got three pairs of shoes and a purse from them and the quality of the items is great. I like the convenience of being a member and the simplicity of doing a return or exchange.
Hello Arleshia,
Member satisfaction is our foremost priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!
XO,Ivy
Reviewed April 8, 2019
I'm a lover of shoes and I saw JustFab on a television. They looked pretty interesting. I said that I would try them. I love their VIP perks. Plus, it is easy for me to find the items and styles that I’m looking for. I also love the selection being given to me by the style expert. I made my last purchase three weeks ago and I bought about six purses. When they came in, I love the quality and texture.
I love the fact that when I purchase from JustFab, I know that if I have a problem, they are always there to take care of it. I've never had a problem with something that they weren't able to take care of. Even the quality, if I find a stitch that’s out of place, they're always there to replace the product or give me money back. I love that returns or exchanges are pretty easy. Moreover, the wonderful thing about JustFab is that I don’t have to fight in the store and it is the best experience. Their customer service representatives are a cut above the rest. I've never had an experience with one of their customer service representatives that I did not enjoy. I have been a JustFab member for more than five years now and I'm very happy with them.
Hello Lovey,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. I hope it’s working out for you — and if you have any questions we’re always here! Thanks for always being such an awesome member!
XO,Ivy
Reviewed April 7, 2019
I hate this subscription! I always forget to skip the month, am forced to spend my credit, then can’t cancel my membership because I have to use my credits and/or I’m awaiting my product (that I felt forced into buying as I didn’t skip a month!!). I will never EVER recommend this website. I want my money back for not skipping a month and my subscription to be canceled. What a headache!!
Hello Crystal,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed April 7, 2019
I like the style and the materials that JustFab has. As a member, I get a bit of special offers or personalized items. Some of the qualities of the items I've purchased are good. Some of the shoes, however, are in need of more comfort because the cushion is very thin, and it feels like I'm rubbing my skin against each other. My last purchase was a black dress and a little fanny pack. I like both of them, especially the dress. It is very comfortable.
Hello Stardella,
Thanks for writing a review! Your feedback will help us know what we can do better. We will make sure to implement additional precautions to improve our services. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,Ivy
Reviewed April 6, 2019
JustFab had a sale going on and it was fairly easy to find the item I was looking for. I've been a member of JustFab for six years and it’s convenient. However, I’ve contemplated canceling my membership. I just haven’t gotten the time to do it. If a person is somebody who purchases every month, then the membership is a good idea. But I don’t purchase every month, so it’s not like I can’t live without it. It's a hassle having to go back in and waive my membership month to month. Nevertheless, JustFab's selections are fine. They had some slippers that were on sale and I was able to purchase some of those for vacation.
Hello Emma,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed April 6, 2019
I’ve been a JustFab member for more than five years. I liked the old VIP ‘cause I could earn shoes. But now, I just earn junk. They used to be better but now, I just like their shoes. Also, they should give ten days before they charge me and for me to say I don’t want the shoes. If you pull my account, I have so many credits because I always get charged.
Nonetheless, JustFab is great and their returns are easy. Their shoes are amazing and I've only ever returned one thing. I like their shoes so much that when I get a pair I don’t like, I usually give them away to somebody else. If I go to a shoe store, they barely ever have my size and run out of my size often, but I've never had a problem finding a pair of shoes with JustFab. They have a great selection for bigger women and of wide-calf boots. I’m a runner so I have a 17 and a half inch calf. I also have very big feet as I wear a size 10. For shoes at $39.95, you get what you pay for. I am not unimpressed with what I got. They are not expensive and they are good for the price that you pay for them.
My favorite purchase was a pair of boots which I wore until they fell apart. However, they never came back out. I actually like some of their clothes too and started buying some from them two years ago. There was a dress that I liked a dress so much that I bought every color that they sold it in. I've taken advantage of a couple of special offers in the summers when they would have the buy one, get one type. They do them on their cheap shoes, like the flats or the FitFlop type. But for the most part, I just buy the shoes that I like. Any time people ask me where my shoes come from, I always tell them I got them from JustFab. Any shoes that doesn’t fit didn’t come from them other than my Fitflop. That is just because I have a bad arch, so I have to use a special FitFlop which I buy from Under Armour.
Hello Louaine,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed April 5, 2019
I have been a member of JustFab for three years. It's nice to have the ability to postpone or cancel the month-to-month if I decide that I don't want the fee pulled out. Also, I can take advantage of the 50% off sales and participate in one where I can buy-bunch items and they're worth $20 each. Although the selections by the style expert are okay, I try to work through everything. So far, the items I've purchased are of good quality and I'm happy with them. When I had a pair of sunglasses that didn't show up, they replaced them.
Hello Kathleen,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed April 4, 2019
I first heard about JustFab on the television and I thought the shoes on the commercial were nice. I wanted to give it a shot. I have been a member of JustFab for around four years now and they take the money off my account once a month for my membership. It has been easy to find the style I am looking for, and the quality of the items that I've purchased is good. I've also got 10% offers or points, but I haven't cashed in yet.
Hello Fallin,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed April 4, 2019
JustFab ships right away and their products are good quality. I love their boots. Also, it's easy to find the items I'm looking for. I've always been very satisfied with them.
Hello Susan,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed April 3, 2019
I like JustFab's purses, shoes and apparel, and finding the item or style that I was looking for was always easy. However, the quality of their shoes has declined so I don’t order as much. But they have different styles and I do like the fact that they have teamed up with other online companies, like ShoeDazzle and so on and so forth, so it just broadens the options. Also, I’m not impressed with the selection given to me by the style expert. It’s just not my style. So far, I have two favorite things that I've gotten from them. A black trench coat that has a belt and a green purse which I got a year ago. Everybody thinks it's an expensive purse like my Dooney and Bourke, but it’s not. It’s JustFab.
Hello Shauvon,
We value the trust you have put in JustFab and would like to thank you for that. Your feedback is very important as we are constantly looking for ways to improve our service and FAB items. Our Member Services Team is always open to hearing feedback from you. Thank you!
Best,Ivy
Reviewed April 2, 2019
JustFab sadly keeps disappointing. I like what they have but I’ve just decided it’s not worth the stress. I bought a size small - the shirt came in a medium. But the thing is their product number sticker said small but the shirt was in a medium size. Then I re-ordered the small. Same thing - small sticker on a medium shirt. Then I ordered a an extra small to test this theory - and yep size XS sticker on a size small shirt. This is the third time I have received the wrong size shirt. The warehouse for MANGO clothing that JustFab distributes has labeled the sizing incorrectly. So frustrating.
Hello Hayley,
I'm sorry your item was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed April 2, 2019
JustFab had good deals with the $40 a month membership and I get whatever is on sale, so I signed up with them. All of the stuff that the JustFab style expert has given me is really good. It has good views of the style and fashion. Everything comes out good. So far, the quality of the products has been fine, and the price is good overall.
Hello Samara,
JustFab promises to provide you with latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!
XO,Ivy
Reviewed April 2, 2019
I had an account with JustFab for a long time. I purchased from them about twice a year if I saw something that caught my eye. The last pair I purchased was just right, but some of the shoes fit smalls and I was surprised about it. Also, I skipped the beginning of the month but they still charged me 39.95. I contacted customer service a couple of days ago and they told me they were gonna refund it back in seven days.
Hello Marketta,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed April 1, 2019
I like the quality of JustFab's products. I decided to become a member and thus far, finding items and styles has been very easy. I also like the perks for booking credits. If I don't order one month, it gets pushed to the next month. Then, if I don't buy a bunch of stuff, it gets credited back. I don't buy something every month. As a result, I build up points and then go buy seasonal stuff at the same time. This makes things easier.
Additionally, I like getting half price on shoes. JustFab has certain coupons wherein if I build up a certain amount of points for being a VIP member, I can use 40% off on something that's regularly priced instead of discounted. Thus far, I have ordered a couple dresses, a shirt, and some boots. It worked out well, so I'm happy. Unlike items from other types of shopping clubs wherein the type of their clothing is for one season, one-and-done, JustFab's clothes aren't like that at all. While those from other shopping clubs seem to fade and fall apart, those from JustFab hold up for years. I get multiple seasons out of them.
A couple of months back, I purchased a lot of different types of coats and jackets. I got all those on my credit for next winter. That was one of my better purchases recently. Overall, I get a lot of compliments with what I have purchased from JustFab. Additionally, the sizes are true to what they're supposed to be. I'd tell my girl friends to go and check them out.
Hello Shelley,
We’re glad that you found what you were looking for. It is our goal that you are always happy with our service and FAB items. We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,Ivy
Reviewed March 31, 2019
As a JustFab member, I like how I get my own custom shop every month because they know what I like. I also like member exclusive wherein we would get first pick at things and better prices. However, sometimes using their site is not as easy on my phone as it is on my computer when I'm looking for something specific. Still, I love my whole experience with JustFab. They're such a great resource and I use their service for so many different things. I don't just get shoes and sometimes, I get clothes and accessories too. If there's something that I'm looking for for my daughter or for cosplay or something that isn't something that I would normally wear, it's always very easy to find when I get on the website. I also have a magazine subscription with them.
In January, they emailed me about some great specials as they were having a clearance. I got this army jacket with this really pretty embroidery thing on the back for my sister-in-law for Christmas for $11.50. There's no way I would ever find that anywhere else and that is her favorite color, so it's just perfect. On top of that, I also got a trench coat for myself for $16.
JustFab is also great about returns and shipping. If I can't find my invoice, they take care of it. They outsource some of their customer service and though the people they outsource to are not necessarily in the US, they're all very easy to understand and are very helpful. With JustFab, I can always skip a month and there's no hassle about that. If I don't see anything that I love or what they have on offer is not fitting into my budget, skipping is easy to do. They send me reminders and if I forget, they I get a credit. They're great all around.
Hello Luu,
Your business is much appreciated, and we will do our very best to continue to meet your FABshionista needs. We truly appreciate and reviews like these that make us want to improve our products and services even more!
XO,Ivy
Reviewed March 30, 2019
Initially, I purchased from JustFab due to the 39.95 promotional price. In ordering online, it was pretty easy to find the item or style that I was looking for. I've been a member for four years now and I like the buy one, get one free special where I get two for 40. The selection is fine but I never look at the selections that are given by the style expert. The quality of the clothing isn’t always the best. Normally, I just buy boots and I like the most the quality of the boots. I don’t buy sandals because $40 for a pair of sandals is expensive and I only buy sandals when they’re buy one, get one free. Usually, I just skip every month until there’s a buy one, get one free or 50%-off sale and that’s when I’ll shop.
I made my last purchase over a month ago. I bought a couple of sweaters on a 50%-off sale and the sweater quality has worked out good. They were oversized, but then when I washed them they shrunk up, so they're like crop-top kind of oversized which is not really my style. I also bought a set of sandals which I haven’t even worn yet. The sandals are flat and aren’t comfortable. They're not really what I buy for the long-term and I just buy them for summer dresses. But I get good deals from JustFab throughout the year.
Hello Sophia,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed March 29, 2019
I like the variety of the shoes and purse selection at JustFab. The website is self-explanatory and not difficult to maneuver. The only problem I had was not being able to order something in particular but JustFab have great styles. You will fall in love with it the first time you go on the website. The prices are great and it’s a good place to shop. I’ve been a member since 2011 and I like the special offers and the points I get as a member. Each time you purchase a pair of shoes, you get points for that and after you get so many points, you either get free shipping or a free pair of shoes that’s $39.99. Also, you are able to pick a variety of accessories. The purses are my favorite purchases. I ordered a shirt of the first time but my last purchase was a black purse and I’m still using it.
Hello Sade,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,Ivy
Reviewed March 28, 2019
I’m am very upset because I ordered a pair of boots online and somewhere along the process someone illegally used my credit card and decided to go shopping online with my bank card. The company treated it as “its not a big deal”. I’m extremely disappointed with the entire company and will never again buy anything from them. Word to the wise check your bank acct regularly and for quite some time because it didn’t happen right away.
Hello Tina,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,Ivy
Reviewed March 28, 2019
I liked how JustFab had a nice selection of shoes. I got a membership and I've been liking the VIP perks thus far. The selections given to me by my style expert have been nice as well. I also like that if I don't like what was given, I can select other options. A while back, I got some tall platform high heels which had a skull and a red bow. They were pretty stylish.
One complaint I had with JustFab, however, was when I had to call for a blue dress that I bought which was a romper thing that wasn't sewed properly. But then, the time they gave to make a repair was overdue and I was upset. Though I had my package a while without opening it, I still haven't returned anything else except to change size. This time, it was a quality thing. Also, I can't really afford to purchase every month and I don't like how I have to be skipping the month every month. Sometimes, it slips my mind. Still, the quality of JustFab's items is pretty good for the price.
Hello Martha,
We value the trust you have put in JustFab and would like to thank you for that. Your feedback is very important as we are constantly looking for ways to improve our service and FAB items. Our Member Services Team is always open to hearing feedback from you.
Thank you,Ivy
Reviewed March 27, 2019
I’ve been a JustFab member for at least five years but the monthly thing is annoying. I like the fact that it's cheap because they usually don't last long at all. They have a pair of boots that I really liked and I bought them twice and both times, the quality was really bad. I’ve had shoes that I've purchased with them and after a couple of times of wearing it, it just pretty much went. Just don't expect to wear it too often, but once in a while, you can find some things that you can't find anywhere else.
Hello Cynthia,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,Ivy
Reviewed March 26, 2019
I’ve been a JustFab member since 2013 and I like their shoes and the VIP discount. It's quite a difference from the regular retail price. It's difficult to find an item that I’m specifically looking for though. I can't really find any cute sandals that I like. I had difficulty trying to find summer shoes. But the website itself is definitely easy to navigate and although the selection from their style expert varies from pumps, wedges to flats, what I find on there isn't usually what they pick out. I got a pair of boots in January and they're perfect. I love its quality. JustFab has a great collection. Although I would not recommend the clothes, you'll definitely find something out of their shoe or purse collection.
Hello Ashley,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
Best,Ivy
Reviewed March 24, 2019
Had an awful time with customer service. Cancelled my subscription and denied me a refund because I didn't skip a month, which I didn't even know. And then the lady I was on the phone with got snippy with me. Ridiculous. Worst experience I have had with them. Not buying from them again.
Hello Jessica,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,Ivy
Reviewed March 21, 2019
JustFab has good quality shoes and they have a lot of different styles which goes with anything. I like their shoes and the ones that I have lasted me a long time. Although I don't use them a lot, when I do, they're nice. I order from them if I see something I like or something that catches my eye. But I used to order one time every month, now it's only every two, three months. I have also taken advantage of their half-price offer like the $40 per shoes.
Hello Irene,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed March 20, 2019
JustFab doesn't carry my shoe size anymore, but I used to purchase something every four months. I haven’t purchased anything from them in a long time besides a handbag here or there, once every two years now. The quality of their products is really good for the cost. I’m pretty shocked about how nice it is and it seems to last. I still have all the shoes that do fit before they changed their sizing. The purses I have have taken quite a beating, so I’m happy with those. JustFab is convenient and easy. You see everything online and they accurately state the dimensions of each purse. But I really am disappointed that they don’t carry size 5’s.
Hello Janelle,
Thanks for writing a review! Your feedback will help us know what we can do better. We will make sure to implement additional precautions to improve our services. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
Best,Ivy
Reviewed March 19, 2019
I went to their website to buy a few dresses and was unable to order anything. I called customer service twice to inform them that their website would not let me choose a size or select items to put in my cart. They were no help. They lost my business and I am disappointed because I really liked the clothes they advertised.
Hello Olympia,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,Ivy
Reviewed March 19, 2019
JustFab has affordable shoes and I’ve been a member of them for years. $40 for a pair of shoes is super cheap, plus, they have constant styles. Instead of going to a retailer or even online, it made sense to buy from them. But in the recent years, their variety isn’t as good and they are not thinking of their average type buyer. They’re going with the trend instead of going with realistic people. For instance, most of their stocks are crazy huge heels which makes no sense. A woman might buy a pair, but she's not gonna wear a five-inch heel on a day-to-day basis. So I haven' used JustFab in a while even though I have credits out there to use. They need to begin thinking of their normal consumer. If they think of the everyday person and what everyday people do, they might be more successful. They need to get people who actually have money instead of selling all this kind of stuff which are great for 20-year-olds.
I also don't use JustFab's style experts because I don't know if they're realistic. But other than that, the quality of the shoes that I bought from them are great. There are some shoes which I bought years ago that are still great even to this day. So, it really is worth it to buy from them. Purchasing from JustFab was super easy, too, and I never had a problem. And they ship the items really well. They were in a box and stuffed.
Hello Julie,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed March 17, 2019
I have been waiting for them to issue my refund for a week now and I keep getting the message 24 to 48 hours and nothing yet. They say it is PayPal and then PayPal say it is them. I talked to PayPal again and she told me all they have to do is go in the PayPal orders and cancel it. They quick to take your money but very unwilling to give it back.
Hello Dora,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed March 17, 2019
JustFab's kids' clothes were cute so I became a member and have been with them for a couple of years. It was easy to find the items I was looking for. However, some of the arms of their shirts were made for really skinny people and not all kids have skinny arms. Nonetheless, the boy’s jeans were really of good quality and they fit well.
Hello Sandi,
We love our members and we value your business. We want to thank you for giving us the opportunity to serve you. Our Member Services Team is always open to hearing feedback from you. Thank you!
Best,Ivy
Reviewed March 16, 2019
Everything I have purchased from JustFab has been of good quality. One pair of boots has fallen apart though but that's an easy fix. Also, looking for a style is easy. Although, I'm 50/50 in terms of the selection that they give me. I like some of them and some of them, I don't. But I like everything I bought like the red thigh high boots.
Hello Rachelle,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed March 15, 2019
When I first saw the designs and the shoes from JustFab, they looked very nice. I gave it a try and I really liked it. Looking for a style has been easy and I like the options that I have of the different products. The selections that they give me is also good and I change it from time to time. My favorite purchase would be the two dresses that I bought. They were beautiful. One of them is black and it was a see-through material. It has slits on both of the sides and had thick laces crisscrossing in the back. I've had that dress forever. But they don't have it anymore and although I'm not expecting the same thing, I wish they will have similar products. They don't have a lot of maxi dress options too. My other favorite is the weekend dress. Every time I wear it, I get compliments because it has such a unique color which is a different kind of blue. It was an amazing color. It's long sleeves so it's really good for the winter. I really like that.
I also love the fact that they have a wide-length options but then sometimes, they run out of the size and then it never comes back. I have stuff in my wish list that has been there for a few years. I was hoping they'd come back and never did. It's upsetting. The sizes are also a little weird because I’m usually extra large. But sometimes, the sleeve or the chest area would be smaller than the usual cut. So, I get a bit confused over that. I bought a 1X and they were too big. Sometimes, it's a tinsy-winsy too much in size but other times, it fits beautifully. I recently purchased a green dress of the same material as my blue dress, but of different cuts and design. I love the color, too. But it did not fit me well.
Also, I feel that JustFab designs were better before than it is now and I'm not a very big heel person so I have a hard time getting products. I also wish I had more color options. Once in a while, JustFab comes up with colors and I'm in love with it. But then I'm searching and I can't find the colors at all. It's just so dull. I wish they had more options on jewelry too. Although I haven't been very active with JustFab lately, I still have my membership with them. In fact, I purchased two months ago and the quality of the item has been pretty great. There was once or twice where the quality didn't match up to the price that I paid but overall, the quality had been good.
Hello Shanjida,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed March 14, 2019
I've been on and off with JustFab. It was a hassle being with them. I had a hard time with the monthly credit and remembering to either get something or to stop the transaction. I mostly just shopped for shoes. The suggestions of the style experts were the same. But compared to some of the other stuff I saw, I could see why they were choosing certain styles for me. But then, if there were any specials or coupons, they didn’t apply to me because I was getting whatever the VIP thing was.
Even so, I like most of the shoes that I got. My last pair was the boots, but it came in a different box. It had another company box with it, which was ShoeDazzle. I felt like it wasn’t the same boots that I had ordered. And then there was another one that was too big. I wanted to return both of those, but I never got to, so I just ended up keeping them. If you keep up with JustFab or you don’t mind having the credits add up and not skipping, then it's fine having them. If you also have a range of different shoe styles and colors, then JustFab is helpful. However, JustFab is not for me and I knew I shouldn’t have gone back.
Hello Joanne,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed March 13, 2019
My wife bought boots from JustFab back in October of 2018. A month later I see a $39.95 charge from JustFab on our bank account. I asked my wife what JustFab was and why they charged $40 and she told me she bought a pair of boots from them earlier but it wasn’t $40. So I do some research and learn about the “VIP Program” that a lot of people don’t realize they are signing up for and call to cancel and get a refund.
I was able to cancel my wife’s account after some time chatting to a customer service rep but was told they cannot refund the membership fee. They assured me that my wife has a credit on her account and can buy anything on the site, but not as simple as that sounds, there are some restrictions. So I told the rep that I would be disputing the charge with my bank since the charge was not authorized, and I have not received a product or service for the fee. After checking last years statements I see that my claim was reversed in December. So I called my bank again and they said the claim was reversed because JustFab told them that I cancelled my membership after the charge.
This is ridiculous that JustFab can get away with calling this charge a monthly membership fee, when in reality it is just store credit to make another purchase. They try very hard to make this VIP membership program unknown to their shoppers and at the end of the day say that it was listed before checkout. My wife didn’t even remember clicking anything to opt into the program so I am pretty sure the program is already checked for you. So in reality you don’t agree to any of the terms of the program, it is prechecked for you. I am going to pursue this further but I wanted to get my experience out there to hopefully save someone from falling into their trap.
There may be a lot of happy customers that use JustFab on a regular basis but for the people that just want one pair of shoes this company is a nightmare. Those happy customers most likely buy something on their website every month so they do not realize what would happen if they didn’t. But I am speaking to the online shoppers that will probably only buy one item from JustFab, avoid this company if you can. Once they get one fee from you, that is all they need. What a scam JustFab, congratulations on fooling another victim.
Hello Corey,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed March 13, 2019
I love shoes and they are cheap at JustFab. It is also easy to find the items or styles that I am looking for. The selection given by the style expert is good and I usually order more than two of the items. JustFab has the buy one, get one free or half off for members. The items are of really good quality and it is super easy if I have returns. Their customer service is excellent.
Hello Desi,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,Ivy
Reviewed March 12, 2019
I liked what JustFab was offering and their prices. I got shoes for $39.95 but that was about the only thing good. I was a member for a couple of years and I had quite a few styles on the wishlist that never came through. Then with the last purchase I made, both the shoes didn’t fit. It was like a waste to purchase. I went ahead and canceled the membership altogether.
Hello Shireese,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed March 11, 2019
I started out on ShoeDazzle and a friend of mine found JustFab and had a pair of shoes from there. So, I moved from ShoeDazzle to JustFab. I liked some of the things that they get and I liked being able to have variety and the fact they have the free returns and free shipping. Also, I liked the fact that you can skip months. I get frustrated when I wanna skip a month and I forget to because sometimes I end up with a lot of credits that I don’t wanna use and once you miss the skip, you end up stuck with the credits. I've had to use a lot of credits up before.
I started looking at the other clearance stuff and that's what got me into the sale thing. But I about had a heart attack when I went to check out and it didn’t give me any of the sale prices. I put in two orders today and I was a little frustrated that the way they have it structured with the sales where I couldn't get the sales and use my credits. I had to pay out of pocket for sales because I had one thing that wasn’t on sale and then three things that were on sale. So, I had to do two separate orders and buy the sale things by the sale price and then use the credit for the other one on the second price. It used the credit, but it was just weird. I didn’t really care for that approach but I understand it. Also, I happened to want the bag and the jackets. I thought they were inexpensive enough and so I just went ahead and paid the sale price for that and I wanted the one jacket and used the credit for that.
The shipping is usually faster than I expect and so far, I've been satisfied with the quality. JustFab doesn’t claim that anything is real leather. They're cute. They have a purpose and they are what they are. They're trendy things that I can wear out just for fun. I'm not looking for lifelong pieces when I'm shopping on there. I realize that they are what they are and I've been happy with everything I've gotten. For the most part, I think it's kind of a fun thing to do.
Hello Sherry,
We are honored that you have chosen us and placed your continued trust in JustFab for your FAB items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
XO,Ivy
Reviewed March 10, 2019
I bought a pair of boots. Poor quality. Wrote off to bad decision. Skip every month on the 1st. Twice billed my card even though I skipped month. Today was last straw. Did it again. Customer service all have thick accents and you can't understand them. Never once did they apologize. STAY AWAY FROM THIS COMPANY!
Hello Christine,
Your feedback regarding the service you received at JustFab is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed March 10, 2019
I've been a JustFab member for five years and it's easy to find the items and styles that I'm looking for as long as I do the filters. They have lots of special offers that I take advantage of sometimes when things are on sale. I really like their $15 sales. I purchase clothes more because they have good price points with just clothes. And I really like the clothing and the jeans better than actual shoes. The clothing fits bigger, so I have to size down on the tops. But then the pants fit as sized. So, it’s easier to get the same size in different pants. I was trying to return something that didn’t fit but I missed the deadline. So, I just have to return when I'm supposed to. It was an easy process, too.
Hello D'Andra,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,Ivy
Reviewed March 9, 2019
I like the shoes that I saw at JustFab and I remember that it was those tall, brown boots. I’ve been ordering from them off and on for 10 years and it’s not hard to find anything there. When they have a sale, I look at those and sometimes, I get stuff. The selection from the style expert is good but I also search throughout the whole selection and I don’t stay with just the front page. The most recent purchase I made was a couple of months ago and I liked the quality of the item. JustFab has been easy to work with although I almost cancelled one time because I was broke. They offered me missing a month. Things went fine and I stuck with them since then. I recommended my cousin to them. She likes my pair of boots.
Hello Kelsey,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed March 8, 2019
JustFab is a great company and it is gonna keep rising, especially with the deals that they give for VIP members. I got a lot of good sales from it. When I became a VIP member, I got two shoes for 40 bucks and you can't beat that. The website's navigation is very simple. Also, I liked the deals that they provided. I've bought a lot of shoes, boots, and cute sandals. I've even bought clothes. Their selections are good. However, I feel like I overpaid for the sneakers. The bottom almost has no grip. It's almost like cloth. I use them for the gym and it is not so pleasant. A pair of sandals I have also has no grip. My boots are fine though.
Hello Jazariel,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,Ivy
Reviewed March 8, 2019
The price of the shoes is my favorite part of being a JustFab member. Plus, the shoes are of good quality. But I wish they were more specific on the width of the shoes. I ordered some which were more narrow than I thought they would be. Nevertheless, I enjoyed my experience with JustFab.
Hello Meshia,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.
XO,Ivy
Reviewed March 7, 2019
JustFab’s prices, clothing and shoes got me interested to become a member and I have been one for over six years. I like being a member because they give me good discounts, and when something comes out, I'm the first one to know. They give me the up and up on it in the sales before everybody knows about it. So far, I have received good quality items from them. I like the jeans and shoes. I also bought some jeans and tops for my daughter the other day. But I noticed that it takes a while to go through the system when I place an order on the computer or when I’m trying to put the discount. I have contacted their customer service for that purpose and they were able to get everything fixed. Overall, JustFab is pretty good.
Hello Annette,
We are honored that you have chosen us and placed your continued trust in JustFab for your FAB items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
XO,Ivy
Reviewed March 7, 2019
Navigating JustFab's website is easy. They have good selections and the quality of their products has been good. Plus, their cost is great. I need more time to really go into the website and pick out what I want. Sometimes I go in and don't see what I want. Then at another time, I see and there is so much to go through. By the end of the month, if you don't skip they continue to take out money from your card. I have to remind myself to skip. But I recommended a lot of people to JustFab and they like it. It's a great store and you can't go wrong with them.
Hello Sandrine,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed March 6, 2019
I really enjoy the service JustFab offers but it is upsetting that the monthly credits that get charged cannot be used with the majority of the sales that JustFab offers. This to me is scam mentality and is a very upsetting part of my membership with JustFab. I even understand the charging every month part after a few days but it's taken too far when you limit what a member can do with that credit.
Hello Jordana,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed March 6, 2019
I recommend JustFab to anyone who has a shoe habit. When I use the site, I never have a style in mind. I just look. But really, the only time that I actually shop is when they have the Black Friday, the New Year and the Christmas sales. It’s not that I don’t think they give me a good selection. I shop during the sale so I like to look at the sales versus looking at the boutiques. During those sales, you can get things for like five bucks. It’s one of those take-my-money moments. But when they send the email to me to remind me to skip before they charge me, there are shoes in that email and I’m like, “That’s pretty." I would put it on my wishlist to see if maybe later in the year, it would be on sale. If I were to pay full price for some of the items that I’ve bought, I wouldn’t be that impressed. But since they're sale items, they're good quality to me.
Hello Shayna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the styles, quality, and services that we provide to our members. We're always welcome for feedback like this so we can improve more our services in JustFab! Thanks for doing business with us!
XO,Ivy
Reviewed March 5, 2019
I like JustFab's boutique however I like to search through everything and make sure that I find what I love. The past few times, I didn't find anything that I love but most of the time, they have a very good offer and overall, I’ve had a good experience with them. The items are of very good quality too. They last very long. In fact, I have shoes that have lasted for about five years now.
Hello Brenda,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed March 4, 2019
I saw JustFab from the TV a long time ago and then I decided to try it later on and I stayed because of the quality of the shoes and the price. Also, they have really, really good sales and everything that I’ve gotten has been comfortable. It has lasted and looked really good. I always get compliments for my shoes and bags that I buy from JustFab and I buy often. Sometimes I would see things from the style expert and I would be like, “Oh, I definitely want that.” Or I would just shop on my own for things that I know that I need. Sometimes, the turnaround would take a week and once or twice it was a week and a half. It's not too long. The quality is really, really good for the price and everything has been great with JustFab. I’ve had good experiences with returns when I need to return things. I recommend it to people all the time.
Hello JeLisa,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed March 3, 2019
My mom got me purses from JustFab and I liked the purses, so I started buying from them. When I purchased from them for the first time, it was easy. I've been a member for a long time. One time, I couldn’t get into my old account and I had to get a new account so I could keep shopping with them. I like the fact that I can get anything from there and I can get my style. Even if my style changes, I can still get it. The style expert has never been wrong in the selections that have been given. I've been able to use my points one time. Recently, I bought seven purses, different bags. I like everything that I bought. Overall, the quality of the items is very good.
Each time I call, if I have an issue with skipping or if I skipped and it didn’t go through, when I take that concern to the representative, they always take care of it. I’ve had other experiences with banks or with different people, and I have to argue, but with JustFab it’s different. They never try to argue but they just say that they’ll fix the issue. If I have any other complaints, they’re always ready to listen to their customers, which is good. I would always recommend JustFab.
Hello Mary,
We are honored that you have chosen us and placed your continued trust in JustFab for your FAB items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
XO,Ivy
Reviewed March 2, 2019
I saw JustFab on television and decided to buy from them. Their stuff was cute. I’ve been a member for four years and I buy from them whenever I have credit which is every three months. However, JustFab haven't had any special offers, other than sometimes you order and you get sent free subscriptions or free magazines that otherwise, you would be paying for. Nevertheless, the style expert’s selection is fine and does the job. The last purchase I made was a pair of boots and it was cheap but they hold up well.
Hello Ericka,
Thank you for sharing your feedback! JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products, please feel free to share it with us. We value our members and so as your opinions. Thank you!
Best,Ivy
Reviewed March 1, 2019
With JustFab I get to shop when I feel like it and I'm not rushed. And if anything catches my eyes, then I can go ahead and get it. I recently bought a pair of shoes and the quality has been great. I just wish they had more clothing than they do. The clothing selection's kinda bland so they might wanna ramp that up a little bit. Nonetheless, I love the shoes. I loved everything I bought from there. I hope JustFab stays in business.
Hello Monique,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed Feb. 27, 2019
JustFab's workout clothes made me decide to become their member. The selections from the style expert have been good and so were the items I've purchased so far.
Hello Randee,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,Ivy
Reviewed Feb. 26, 2019
I had a great experience with JustFab. I needed a new pair of boots and my husband said I can buy my own pair of boots for my birthday so I purchased from them and I love the boots. I’ve been a member since I was 17. So far, this is my second purchase from them because I never really have time. Finding the style that I was looking for was super easy. On the other hand, there were so many options given by the style expert, it was overwhelming. But overall, I love being a member. They have updates on what’s new and of everything moving and they have VIP perks and special offers. If I can do the monthly payment, I would. But right now, I have two kids so my hands are tied. I’ve bought boots from other sites but JustFab's are of really good quality. My boots are in great condition and they last me a good while.
Hello Elizabeth,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,Ivy
Reviewed Feb. 25, 2019
I first purchased from JustFab when I was graduating college in 2012. There was some heels on there that I bought and wore for my graduation. JustFab has nice shoes and their pricing is great. The items that I have gotten are also of very good quality - I’m not a small lady but they hold me up well. I like all my shoes that I got from them. It just gets to the point that I can’t wear most of them. I do a lot of sitting and driving constantly and then my legs swell around my ankles. So when I buy the shoes it would be my size but when I get them they don’t fit. I end up giving them away to my sisters and my daughter. But overall, I’m very satisfied with my experience with JustFab. They have many varieties to choose from. People should go ahead and sign up with them.
Hello Yvonne,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed Feb. 24, 2019
I saw an ad for JustFab on my Instagram and I was interested in buying some new shoes. It first tells you to make an account. Big mistake. What they do not mention is that you are subscribing when you make an account. So I was just trying to purchase one pair of shoes but then I looked it up because I was uncertain about making the purchase. I read reviews that said basically I am trapped in a subscription. I then called the number to cancel my subscription, and this lady tells me I have two options. Either purchase something retail price, or skip every month to not be charged.
I then came to realization that my billing info has not yet been added so there is no way for them to charge me. However she continued to tell me that my only two options were to make a purchase at retail price, or skip the month. She then tried to convince me to add my billing info, and when I told her I was not going to she started sounding really nervous, as if she knew that I had caught on to her trying to scam me. I do not recommend JustFab at all. They seem to be money hungry. I can see why, they probably aren't making much business with service like that.
Hello Sienna,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed Feb. 24, 2019
I like what I have gotten from this company and that you can exchange for another size if needed for free. Only complaint is they seem to be consistently out of stock on popular boot styles. I waited 2 months till Cayte Sweater Cuff Boot in Cognac finally came back in my size 9 to order and they ended up with an ink mark on them so had to send back and not in stock since. Very disappointing especially since I hear they don’t restock items so once it’s gone it’s gone. Wish they would bring back popular styles from one season to the next and have more in stock so there’s not that issue all the time.
Hello Summar,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,Ivy
Reviewed Feb. 24, 2019
I have been a member of JustFab for about two years now and my experience has been fine thus far. The customer service has been good and the people that I speak to have been very respectful. It has also been easy to have things returned. They are well versed in what they need to do as far as canceling and they know what to do with the returns. They are good about sending it to my email in a timely fashion, so I haven’t had any problems. However, I suggest that they have more products because they run out of popular colors, then I go on the waiting list. I’ve been on the waiting list for so long, but they don’t get back, or when it comes in, I am just on a waiting list of what I know people are going to want.
I just browse for what I am looking for. I get overwhelmed because JustFab has a lot. Just recently, they had a shoe sale, two for $39 or $49. You get two pairs of shoes or you can get those outfits, and I just went through and grabbed pieces and threw them together. A lot of the stuff that I’ve been getting right now have been on my waitlist, and they’ve been coming in. I’d go in and order something else and they would say, “Your order has been shipped,” and I’d be like, “What is that?” When I look at what has been shipped I would notice it was something that has been on my waitlist and I don’t even remember that I ordered it. Still, JustFab has been great overall and I love their products.
Hello Sonja,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the styles, quality, and services that we provide to our members. We're always welcome for feedback like this so we can improve more our services in JustFab! If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Feb. 23, 2019
I love this website. Don’t get me wrong but they charge you every month even though you didn’t purchase anything. Which is a controlling situation because once they’ve taken money out of your bank you HAVE to go and buy something off that price which sucks but whatever’s. The one thing I did find inappropriate though was yesterday when I wanted to cancel my “VIP membership” and the lady was lowkey convincing me to stay and she’s telling me all these things like “you could skip the month so you don’t have to be charged” and so on and I was like “no I’m sorry. It’s not really working out for me cause I’m really busy and I just can’t keep up with it or imma forget which once I do you’ll charge me and then I HAVE to get another pair and blah blah blah. I’d just rather cancel it reasons on why I’m here lol.”
After that she did not say anything else. Literally stayed there for IDK maybe 10 min for the “chat” to end. She never told me anything about canceling it for me. She never said anything to me. She ended the chat. 6 hrs later I got the email that my membership was canceled. The professionalism was rich. And I was gonna show proof that all this happened but my chat deleted sooner than usual.
Hello Alexandria,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,Ivy
Reviewed Feb. 21, 2019
I purchased a pair of shoes and agreed to their terms, what I didn't realize in the fine print was it signed me up for a monthly subscription. I don't find out until I start seeing charges on my credit card statement. You will not receive any type of email warning that they're going to start charging you $40 a month. I tried to dispute this charge and cancel my account and it took several days just to cancel. They wouldn't listen to my cancel request and kept trying to sign me up for something else, then they said they wouldn't refund any of the unauthorized charges to my account. How is this not considered stealing? It's a huge scam and I couldn't even wear the shoes I purchased after a couple of weeks because they deteriorated after light usage. If you like bad quality shoes and want to experience the absolute worst customer service of your life then give this company a try.
Hello Jaclyn,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed Feb. 20, 2019
An ad with a cute pair of shoes made me buy from JustFab. It has been pretty easy to find the item and style I'm looking for. Thus far, I've taken advantage of their offer of "buy three for 49.95." The items are what I expected for the amount I paid.
Hello Chelsea,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,Ivy
Reviewed Feb. 19, 2019
BAD. BAD. BAD. My experience with this company when I wanted to stop my account is horrible. I have a credit on my account and they give you the runaround. Every time you call they say 24- 48 hours. Been going through this since December. It is the end of Feb. They lie and say they have been trying to contact me via email. No email. I have phone contact. No phone contact either. Do not pay money on this account if you plan on canceling. BAD. BAD. BAD. BAD.
Hello Shauna,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,Ivy
Reviewed Feb. 19, 2019
All my shoes at the moment are from JustFab. I wait, and when I see a sale, I buy. I like the sale and I've been buying some of the shoes that I like from there. Buying from JustFab is easy and I only have to call if I’m not going to buy yet. It’s flexible. But sometimes they send me a recommendation about high heels that are too tall, and I don’t use those anymore. Still, I look at them and show them to my daughter in case she likes them.
I like the quality of the shoes that I have. When I don’t use it anymore, I give it to somebody, so it's good that I don’t throw away. Overall, I’m really satisfied with JustFab. When I have problem with a pair of shoes and I have to return it, it’s easy. It doesn’t complicate my life. I only have to put a report and then send it out. And sometimes, I receive a new one before they receive the shoes that I sent back. I love JustFab and recommend it to family.
Hello Olimpia,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!
XO,Ivy
Reviewed Feb. 18, 2019
Some of the items that JustFab had were interesting and I wanted to purchase them. I was a member for about eight months and I had the normal VIP membership. It was easy to locate items and styles that I was looking for. The style suggestions that they were picking for me were good. It was exactly how it should’ve been and the items were really nice for the price.
Hello Paige,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Feb. 17, 2019
I was on Facebook and JustFab popped up. I have always wanted to buy boots and I found the pair that I like. I like that they always have good discounts or clearance on their stuff. When I first joined in, I took advantage of the first pair for $10. The second time I ordered something, there was a buy one, get one half off offer. The quality of the items I've bought so far has been awesome. The selections given by my style expert were good. They suggested things that I like. Plus, it has been easy to find the items I'm looking for.
Hello Jessica,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,Ivy
Reviewed Feb. 14, 2019
I had trouble finding the right size or product because the sizes and quality varied so drastically. I gave up after several items I ordered did not come close to meeting my standards. I don't have extremely high standards. I shop at places like Old Navy and Target. I just want reasonable quality at reasonable prices.
Hello Amy,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed Feb. 13, 2019
They link your account and take money out without your permission, they pretty much try to make it a bill every month. It is impossible to get in contact with a actual person. They don't even have cute shoes. Made 1 pair. The rest are basic and ugly! I recommend Fashion Nova, they're not thirsty for sale and their clothes are not old lady looking. If you like JustFab a lot just go to Payless where you can find the exact thing they have on their boring website.
Hello Mayja,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Feb. 12, 2019
Well I signed up for the membership and I decided I wanted to cancel it. I called twice and they took my money anyway. I had to cancel my card to not get charged. It’s ridiculous when you cancel. Just cancel your whole card.
Hello Morriyana,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Feb. 11, 2019
I have been a JustFab member for a couple of years and I buy from them because of their sales. My favorite one is towards the end of the season when they mark everything down. I like the selections that the style expert gives me. I have purchased the things they suggested and the items are of good quality.
Hello Rhyann,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Feb. 11, 2019
I've been rocking with JustFab since they first came out, but I've had a love and hate experience in the VIP. They automatically deduct the 35.95 from my card, so sometimes the subscription hits my budget a little bit harder than I think it would. The good part is even when that happens, it's not that bad because now, I have a free pair of shoes. If there is a special occasion or there's a seasonal thing, you get a new pair of boots. The money's already spent and all I have to do is take care of the shipping. Also, I like the matching purses and shoes.
The selections given to me by my style expert are sometimes hit or miss. It depends on what I'm looking for seasonally. Not every pair of shoes is 70-degree weather and even as far as the high heels and the boots, there's gotta be something that's seasonal. However, a few years back, I wasn't happy with the pair of sandals I got. They were really cute but they fell apart in about a week or two. It wasn't even raining heavily. Still, it shouldn't have very much to do with the quality of the shoe, but it just didn't last very long. Other than that, I've never had a problem with JustFab when it comes to quality. Customer service is great and they're quick to respond all the time.
Hello Adrienne,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!
Best,Ivy
Reviewed Feb. 9, 2019
I had to call 3 times to try and cancel my VIP account. Each time they would pull some crap story and would not cancel the account. When they finally did cancel the account they would not refund me the $80 in charges because they said they I had already been issued a refund. Think twice before signing up!
Hello Mary Christine,
We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed Feb. 9, 2019
It looked like JustFab had good deals and they definitely suggested things that appealed to me. But I was a little leery of what the quality is like until I ordered my first pair of boots. Then I was like, “Okay, they’re good.” I have large calves so I was a little leery about "wide calf" because sometimes they say "wide calf" but they’re not. But I’ve ordered several pair of boots and overall, the quality has been decent for the price that I've paid. The boots fit and they look cute. The calves fit too, so that was a plus. When people ask my where I got my boots or are interested in looking for shoes, I definitely tell them to order from JustFab. I even say that they should just go on JustFab instead of searching in the stores.
Hello Jessica,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Feb. 8, 2019
JustFab had a lot of advertisements throughout social media. I found it interesting how they could have a shoe subscription and decided to subscribe for a month. They had your first shoe for 9.95, and then I took part in that deal and bought a couple other pairs of shoes as well last year. The shoe quality was really nice considering the price. They had a lot of categories to choose from. However, I would have liked for their shoe size to be a bit more of a variety 'cause there are some shoes that I really liked that didn't come in my size. But the selections were pretty spot on. There were a few other special offers that they would send me every once in a while, and I took part in a couple of those as well. I was totally okay with paying the price they offered 'cause it wasn't very expensive.
I recently bought a pair of knee-high boots. They look cute, were wintery and fit pretty well. My favorite purchase so far was one of my bootie shoes. It was like a suede, sort of velvet texture, and that's my favorite pair. I appreciated their customer support when I had to cancel my account for a minute, so I was able to pick back up when necessary without any issues. Their customer support is the best. JustFab is a really good company.
Hello Kyra,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products, please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed Feb. 7, 2019
I saw a good heel and a pair of boots that I liked at JustFab. So, I went searching for boots at their website and I signed up. It's a pretty smooth search engine and it was easy to search by size and height. So, that was nice. But I stopped being a member six months ago because it was annoying as hell to have to remember to go in and make sure you look at this before the fifth or you're gonna get charged. Other than that, I've got a couple of different sweaters from JustFab and I absolutely love two of them. One of them didn't survive the first washing and one of them is a little bit itchy, but that's just my preference. I love their big pink boxes, too. It makes you feel really special when you get yours.
Hello Shannon,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,Ivy
Reviewed Feb. 6, 2019
JustFab is a sketchy company. The monthly reminder emails rarely show up and even when you choose to skip, often times it does not register with their system so you get charged anyways. I ordered a time or 2 and the quality was terrible. Thin, plasticy materials that are ruined after a single wear. Steer clear of these guys. I ended up losing money due to being charged and then was not able to use the credit for the items I wanted to try. In the end I had them cancel my VIP membership and they kept the money.
Hello Andrea,
Your feedback regarding the service you received at JustFab is very important to us. We want members to enjoy shopping at JustFab. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed Feb. 6, 2019
I am so displeased with the setup of the website, it is arbitrary and makes no sense. Just because I forget a month, I still don't like the setup of having this money taken out and stored away. I just wanted to join the site for good deals, but I don't need shoes that often. Also, when I tried to end my account, customer service would not answer me, so now I'm stuck on this terrible site.
Hello Leslie,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed Feb. 6, 2019
JustFab had a good sale. It was 75% off and I bought a jacket and some boots for $33. I was a member two years ago and I was able to take advantage of their buy one, get one free. My favorite purchase was the jacket and the boots. The quality of the items was really good as well. I was afraid that the jacket was thin because a lot of reviews said it was, but it was perfect for the winter weather. Their sales and the shoes are good but I just can't keep buying shoes, I had to let go.
Hello Brittany,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed Feb. 5, 2019
I've been a member of JustFab for about three years and I like the ease of being able to shop online and for the most part, the shipping and everything is pretty smooth. But I have to be very careful with shoes I select because sometimes they're really hard. I have given away some of the shoes that were so hard because they were causing friction on my feet. So I have to really pay attention to what kind of shoe is it or what's a good design. For me, I have to stick with more fabric-type shoes, because the ones that are simulated leather are harder. Also, I have sent a couple of emails trying to ask a question, but nobody has ever answered me back.
Hello Elizabeth,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed Feb. 4, 2019
A friend of mine told me about JustFab and once I went to the website and browsed stuff for me that I liked, I decided to get it. Now, I've been a JustFab member for almost three years. They have a pretty good selection, and the quality of the items compared to the price is really good. I would definitely recommend my friends to purchase at JustFab.
Hello Christin,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Feb. 3, 2019
We were going into the new year and everyone had new fitness goals, and I was trying to make sure that I had a good arsenal of workout clothes so that I could work out. JustFab was not crazy expensive and I know that workout clothes can usually be a little pricey. Also, their site is user-friendly. My last purchase was a sports bra and a pair of workout pants that were part of the Kelly Rowland collection but they were too tight for my comfort. The sizing didn't fit me well and I will have to send them back. The return process seems to be really easy though. I just print out the return slip. Other than the sizing, everything looks great and I plan on ordering again.
Hello Jeanette,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
Best,Ivy
Reviewed Feb. 2, 2019
The first time, I bought a $10 pair of shoes. That's why I liked JustFab. But the next time, it was full price. I stopped buying from JustFab because I don't like that they take away money from my card. They charge $30 a month. I didn't know they were supposed to do that because I have to cancel before the month.
Hello Madai,
At JustFab, we pride ourselves on giving our 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,Ivy
Reviewed Feb. 1, 2019
I love Justfab. The variety and quality is great. The prices are great and the special sales and promotions make me want more and more. I love building points for even more promotional sales. I will always shop and recommend Justfab.
Hello Jennifer,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed Feb. 1, 2019
I order at least seven pairs of shoes each year. More if my wallet can handle it. I recommend this company whenever I see friends ordering shoes online. My closet is full of Just Fab shoes, boots, and sandals. If you want cute shoes that last at a great price. Here is where you want to shop. Not a paid review.
Hello Mercedes,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed Feb. 1, 2019
I had a friend who bought stuff from JustFab and she said the quality was really good and worth it. I went ahead and signed up and I have been a member for two years. My experience with them has been good and sometimes, there was a buy one, get one and 50% off that I took advantage of. There was also the VIP. I get points from the special offers that I can work up in retrieving gifts. My favorite purchase is the shoes that I bought long ago. JustFab’s product is good and the cost is cheap compared to local stores. I would recommend it to anyone because I’ve ordered a few things out of there and I’ve never gotten a bad product.
Hello Karen,
We are honored that you have chosen us and placed your continued trust in JustFab for your FAB items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
XO,Ivy
Reviewed Jan. 31, 2019
JustFab had a special offer for two pairs for 29 that made me purchase from them. The selection given by their style expert was fine, and some of them are my style. But when they put the selection of shoes, it was hard to find. I can be looking online at a particular shoe and when I try to find that, they ask me all the questions about what I like but they don’t post that shoe so I have to go through all of the shoes to find that. I was looking for a boot of a certain color, and I got a gray and a camel-toe flats. I also didn’t like the fact that they bill my card every month for shoes that I didn’t even get or order yet. They take it out regardless and I don’t buy shoes like that. Other than that, I haven't had any problem with the quality of the item I have gotten.
Hello Brandy,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,Ivy
Reviewed Jan. 31, 2019
I love this bag. I carry this one on a daily basis. I need to get the other colors in this bag too. Awesome quality. I would recommend this bag to the moms on the go and more Fashionistas like myself. You will not be disappointed with this bag. VERY ROOMIE!
Hello Oneika,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,Ivy
Reviewed Jan. 31, 2019
Will never order boots from them again. Had black spots on the boots, sent them back twice and got the same results. I don't think the boots were new, because new boots stand tall and these boots just lay flat down and fall over!
Hello Whitney,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,Ivy
Reviewed Jan. 31, 2019
I’ve only had about three pairs of shoes that I wasn’t a fan of once I received them, but if you read the reviews for the products you should be fine. I love the huge selection of shoes and they usually come pretty quickly too.
Hello Haley,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.
Best,Ivy
Reviewed Jan. 31, 2019
I have been using JustFab for 3+ years now. I enjoy the variety of shoes and clothes, and order 2-3 times a year. I like the credits you earn too. The merchandise is good quality and well made. I sometimes miss opting out via email and am annoyed with myself but that's not your fault, it's mine.
Hello Carole,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed Jan. 31, 2019
Twice now I canceled before the 5th & twice now they still took my money. When I called they were rude about it. & I have tried 3 times now to use my points & 3 times now they told me I couldn't on my orders!!
Hello Michelle,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed Jan. 30, 2019
When I enrolled for vip status it was stated that I will be reminded every month before deadline if I want to skip the month, no email reminder at all so there have been times I got charged for for not skipping the month, tricks consumers.
Hello Mary Ann,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,Ivy
Reviewed Jan. 30, 2019
I called because the current promo was not applying to my account and the rep was very knowledgeable and took care of everything very quickly. He also applied the credit I had on the account. I always recommend JustFab to friends and family because of the great service.
Hello Leona,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,Ivy
Reviewed Jan. 30, 2019
Is amazing the big discounts. I bought 7 boots and all one is cute and good. My order was satisfactory. Thanks and continues with this offers really is a good conveniences sales. The shoes are cute. I recommend you with all my friends. Thanks.
Hello Maria,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,Ivy
Reviewed Jan. 30, 2019
I love the shoes I have purchased over the many years. However, I making me full price for things when you have already taken my money? If I have a credit, I should be able to use it on the sale items for the deal and not have to pay full price if I want the BOGO deal etc. I’m over it and ready to terminate my account.
Hello Annette,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,Ivy
Reviewed Jan. 30, 2019
I got a dress and a turtle neck sweater and some stud earrings. I love everything. The studs were just bigger than I thought but they are cute. I were a 1x but I bit a 3x in the dress so I could were it in the winter.
Hello Porjia,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!
XO,Ivy
Reviewed Jan. 30, 2019
I can always count on my stylist loading my boutique with fun shoes that are totally my style and of course there’s always a couple styles to push me out my comfort zone but I end up loving those choices!
Hello Rachel,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Jan. 30, 2019
Love the clothes and accessories. Styles are up to date. Unfortunately the cut of many of the jeans are not flattering regardless of size. Dresses and tops are perfect. Quality on all clothes beside almost style of jeans are good. Shoes over all are decent.
Hello Desiree,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,Ivy
Reviewed Jan. 30, 2019
The winter 18' box was my very first. I have absolutely nothing but awesome things to say. Everything in the box was better than I imagined and more! Highly recommend! I was skeptical, but I have literally found a use for things I never knew I needed in my life.
Hello Alicia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed Jan. 30, 2019
I will. Recommend Justfab to everyone. I have no complaints. Thank you, THANK YOU FOR HELPING ME WHEN I HAD QUESTIONS. THANK YOU FOR TELLING ME MY V.I.P. STATUS. Thank you Thank you Thank you. I LOVE YOUR REWARDS, I WANT A LOT TO BUY MORE. Thank you.
Hello Oneida,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed Jan. 30, 2019
I saw somebody with some really cute boots, and I asked where they got them. They told me about JustFab, so I went online, ordered a couple of times and I really enjoyed them. It wasn’t difficult to find what I was looking for. It was just having a little bit of patience to look through what you had. The boots are very good for the price, plus I have a variety to choose from. Also, JustFab is good on their delivery. It was within three to six business days, which was cool.
Hello Colleen,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed Jan. 29, 2019
I was having a difficult time getting the correct shipping address to remain on my order - for some reason some automatic response window kept wanting to change it. Customer Service fixed it in a snap. Very helpful - THANK YOU!!
Hello Michele,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,Ivy
Reviewed Jan. 29, 2019
You charged my credit card 3 times with something I had no idea why and the monthly charges were more expensive than the item I purchased. Thank God for my credit card company that alerted me to the charges. I will never order anything from you again because I don't want to be automatically enrolled in a scam.
Hello Annette,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed Jan. 29, 2019
I am so so happy with fashion nova, all of my orders are exactly what I wanted. I have a lot in my cart soon I can afford it I’ll be placing another order. Your close fit just like clothes should fit, I feel absolutely amazing in everything I ordered from your site. I will always have a cart full. Shipping is super fast as long.
Hello Courtney,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed Jan. 29, 2019
I bought the Corrie Lace-Up Boot for my mother-in-law and she mentioned that the boots are really comfortable. This is my second time buying shoes for her from Just Fab. I purchased the Shaye Western Bootie and they are super cute! At first, they were a bit snug but I bought some really thin socks and they feel a lot better. I love all the different styles Just Fab has to offer and I love the holiday sales even more! Thank you Just Fab for being so easy to order from and your customer service folks are really attentive and helpful.
Hello Julissa,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed Jan. 29, 2019
They charged a credit card they were not authorized to charge. I have no idea how they even found it. It was a business credit card that is used strict for business only. My original card was lost so they charged a card linked to PayPal only. Threw off business transactions and I was charged a fee from Paypal when it was used.
Hello Michelle,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,Ivy
Reviewed Jan. 29, 2019
I have bought several boots and booties from Just Fab and recommended them to friends when I get compliments on them. The quality is great and you can't beat the price and they always fit perfectly!!! I now have boots for every outfit and they are very comfortable. I won't have room in my closet pretty soon!!
Hello Susie,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed Jan. 29, 2019
Customer service always excellent. Products not always best quality but still good price. Sometimes clothing was not up to high standards, small flaws, or not made well. Pls improve quality of clothing offered. Prices are always good and VIP status helped me to get in on great deals. Thank you!
Hello Carolyn,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,Ivy
Reviewed Jan. 29, 2019
I do which I could use my monthly credits that I pay for on sale items. I would rather put my monthly fee into a “fund” so I can use my accumulated credits/money towards my total in sales no matter the promotion/sale going on.
Hello Jamie,
We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com