
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed July 5, 2018
I saw a pair of sandals that I wanted at JustFab. I was a member for more than three months. But then, I consistently was unable to find anything month by month that really appealed to me, so it just didn't work out. I went into the website on my own and I crawled all over it trying to find something to make it work, and it just wasn't there. So, I ended up ordering a couple of things to use up the credits I have. Also, with the exception of the first pair of sandals, I didn't like the quality of the items at all. The sizing was crazy wrong as well.
When I called up to cancel the account, they were trying to change my mind. It was a tedious kind of thing to go through. And then when I tried to skip a month, it seemed like it was a little bit confusing. I found that to be almost deliberate that it was just that they wanted you to keep on going and going. And then when you finally called up to cancel it, it would be an ordeal. It kinda helped me make up my mind to make sure that I'm not ever gonna do any of those month by month things anymore because it was just not worth it.
Hello Stephanie,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed July 4, 2018
JustFab had a promotion going on like when you first become the VIP member and I purchased from them. Being a member I like the price for the quality. I got $40 shoes but they surprisingly lasted me. Even the work shoes that I wear everyday were from JustFab. They were comfortable enough for me to wear too so that was good. I like most of the shoes that I got and I’ve kept most of them. I’ve only returned a couple of pairs and that was because of sizing. My last purchase was the sneakers and my favorite item had to be the flats. I also like these black, strappy heels. Customer service is always great and every time I call them or anytime I need help or have a question, everyone's always really helpful. I've been a member for over a year now and all my experiences with them have been good. I would recommend trying JustFab.
Hello Kiana,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed July 4, 2018
I saw that the prices at JustFab were good so I decided to check them out. So far, I have been a member for five years and I’ve always enjoyed the site. I like the fact that everything is at a consistent price and it’s good quality. I also have the option of either skipping or buying something at that moment. I’ve bought shoes from them from the first year I started and I still love them. I have three pairs of boots from them, and there’s one pair that I wear every single day and they’re still in great quality. There was one time when I purchased the wrong shoe size and immediately I was able to talk with someone and the situation got fixed within the first 20 minutes of it happening. However, one of my first purchases that I got from them was a little frustrating because it wasn’t stitched correctly. It was cut off and I had to sew it back on myself. Other than that, everything else has been really good.
My last purchase with them was a nice backpack for work. A lot of people at work asked me about it and I told them that I got it from JustFab. When I wear shoes out, all my friends would ask me about it too and I'd tell them the same thing. Any time someone would ask me where I got something, I'd tell them, "It’s JustFab.It’s great. It’s cheap. You won’t have any issues with it. Shipping is fast as well.” However, sometimes the heels on there are five-inch or more and they’re super skinny heels. So, if they’re looking specifically for heels, it might be a little difficult. I’ve had friends who signed up and they said it was great.
Hello Maria,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed July 3, 2018
I liked the shoes they had so I bought from JustFab and the quality of the stuff was good. However I deactivated because they were taking money out of my account.
Hello Trovonnu,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future! If you ever need anything, let us know! We’re available 24/7 by phone 866 - 337 - 0906 and Live Chat.
Best,Ivy
Reviewed July 3, 2018
I really like JustFab and I’ve been a member for the last five months. It was easy to look for my style on their site. And for the most part, the style expert covers every style that I want but there was one month that the style expert didn’t have anything I was into. The black high-heeled booties that I bought were really of good quality. I used the first special offer and I keep looking out for offers that I can buy. So far, I've been very pleased with JustFab. It's an awesome site, and it is really cool that they let us skip a month if we can't afford it during that month which I really appreciated.
Hello Edith,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,Ivy
Reviewed July 2, 2018
I liked the shoes and the merchandise from JustFab.com and finding the item or style that I was looking for on the website was not difficult at all. I've been a member for a little over a year now and I've made about five or six purchases with them. The quality of the items is wonderful and I love it.
Hello Michelle,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed July 2, 2018
They were having a good sale where if you were a first time customer, you were allowed to get the boots for $19.99. And then, later on, you would have to be a member. I've been with them for three years. I'm also with ShoeDazzle as well as FabFive and they all work together. But I think you get more benefits when you first start. They have some sales sometimes. Yesterday, I was trying to get some stuff and it said it was on sale. But then when I clicked on it because I was a member, I had to pay the full price, which was weird to me.
The quality of the shoes has been okay. Each pair I have gotten lasted okay. I bought stuff for the first three months and then I didn't buy anything for eight months. And then I started getting stuff again and I noticed that they were taking money out of my account the whole time. I never looked because I always have automatic. When I found out about it, I tried to use my points and they said it expired. Why would it expire? It's not like they gave me the points for a special reason. It's very dissatisfying that they wanna take my points and they don't let me use them cause that's my money. Plus they won't give me the money back. It doesn’t make sense to me.
Hello Michele,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed July 1, 2018
I've called in several times requesting for my account to be cancelled. Twice I've been assured it was cancelled, when in fact it wasn't. Each month you are required to skip your recommendations or they will charge you $39.99. Even after you call in and cancel, multiple times, they will continue to bill you $39.99. Don't get sucked in.
Hello Mary,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,Ivy
Reviewed July 1, 2018
I've been with JustFab for almost a year. I prefer to shop on the internet and I wear a size 11, so it's easier buying shoes that way. I've been able to take advantage of some clearance sales. I have to wear flat shoes because I have a bad leg and they refer me to a lot of flat shoes. I bought quite a few of their flat, pull-on tennis shoes and some pairs of sandals. Recently, I bought a pair of rose copper, pull-on tennis shoes, which wasn't bad at all.
Hello Dorris,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed July 1, 2018
One of my friends was shopping and I saw JustFab online. I've been a JustFab member since February and I like the convenience of being able to order my stuff from home or wherever I am and I don't have to worry about going out to a brick and mortar because my schedule is too busy for that. I have only bought one pair which was the initial purchase and they were good quality boots. My daughter needed boots and we saw some cute ones.
Hello Marlie,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Thank you for the opportunity to serve you. Truly, it is our pleasure.
XO,Ivy
Reviewed June 30, 2018
JustFab's VIP thing was a really good deal. It was really easy to find the items or styles I was looking for. I've been a member for a few months and I like their deals with their shoes. The selections given by my style expert was accurate, and the quality of all the items I've purchased was great. I had to skip a month because I wasn’t really doing anything that month, so I called the customer service and they were really nice.
Hello Madi,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed June 30, 2018
I needed a new heel and so I purchased from JustFab. It was easy to find the item because all the heels were on the home page. All you had to do is just put the style that you wanted, choose a color and order. I loved the shoes and I still have it. Those are my favorite shoes. I only wear them once and I'm planning to wear them again tomorrow for my anniversary. Also, I have been a member of JustFab for a month. However, I had to cancel what I had recently ordered. They charged me $39 and something cents because they said I was a something member. I wanted to keep it and keep ordering shoes, but I did not wanna pay $40 every month for the website. Even so, I would tell others that JustFab provides fast shipping. They would also find the shoes that they want. I have already referred at least four of my friends who are ordering their shoes from there.
Hello Lynederly,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed June 29, 2018
JustFab's price is cheap. And I got the first two pairs of shoes for $40 and there was something with $10 off. The selection given by my style expert is accurate and it’s easy to find the stuff that I need. The items I purchased are good quality stuff, and the booties are my favorite.
Hello Carla,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed June 29, 2018
I became a VIP member for Fabletics, and they said that JustFab was their sister company. So, I checked out JustFab and decided to become a member for them as well. I like the monthly updates with the updated look. I bought one pair of boots from them and every time I get an email, a picture of a pair boots very similar to the ones I bought popped up, and it is always so tempting. JustFab’s membership is very similar to Fabletics. There is a personalized stylist that caters to what I like and help me see what else is out without me having to look through a bunch of shoes.
I really like the selections given by my style expert as they were all the ones that I like. I like basic shoes with a pop of color or pattern. And it seems to be a common theme throughout all of the options that I’ve been given. So far, I’m very impressed with the quality of items I got. I’m a type of person who normally buys stuff from the store because I like to have things in my hand before I buy them, but I was very impressed with the pair of boots that I bought a while ago. And the shoes were very comfortable and durable. I like the brand.
Hello Kaylee,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed June 28, 2018
I liked the deals that JustFab was having so I signed up with them. They had a buy one pair of shoes, get another pair for $10. I also like how they would take the $39.99 off the account and you could use that to apply to your next pair of shoes. I love that. I was an active member for only two months. I came to some financial hardships so I had to stop being active for a while, but I do plan on coming back once I get everything back in order. Their selections were cool. A lot of them I wouldn't find myself wearing, but I do get them for my daughter because her and I wear the same size of shoes. So she likes them.
However, I really don't like the suede boots that came up to my knees. They don't fit like I thought they would. But everything else that I bought, like the rain boots and the heels, I love those. Overall, JustFab is awesome. It's a great website to take advantage of especially if you're a shoe fanatic like I am. I'd rather buy my shoes online than go into the store because they have different selections.
Hello Treyonne,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Rest assured that we will continue providing unique and new styles for members like you. Your feedback will help us know what we can do better. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 28, 2018
I'm a heel kind of girl, especially when I go out and on the JustFab online ads, I got to go through the choices in the beginning and they tried to put my ideas together and gave me a little bulletin board. I was scrolling through the pictures and decided to order some stuff. I’ve been a member for about a year now and I like the ideas that JustFab comes up with. I got a lot of stuff off of there. Things came on time, everything fit and the prices were reasonable as well. Also, the quality of the items I got was good. Things didn't lose their color and shape and there were no scuff marks. Usually, when I just get a random pair of heels, they'll be all broken up and nasty-looking. JustFab is a good site. And so far, it's really nice.
Hello Skylar,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed June 27, 2018
I have been a member of JustFab for six months. Their boots have a good price and are of good quality, unlike the boots from Walmart where it falls apart. They have various sizes unlike what Walmart has, and their designs are nice. I would recommend JustFab to my friends and let them know on the good deal that I got on my first pair of boots and on the various selections they have.
Hello Angelina,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,Ivy
Reviewed June 27, 2018
I liked JustFab's product and I wanted to try it. It was so easy getting online and the purchase was so quick. I already wanted a style in my mind and that was what I picked right away. They have the best quality of products and I like the perks of being a member such as the discounts. The styles that are selected by my style expert are comfortable and classy. And I can wear them anytime and anywhere. I like shopping with JustFab.
Hello Maria,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed June 26, 2018
I've been a member of JustFab for two years and I've had a good experience with them. I purchased from them because of their shoes and it was easy to find the item I was looking for. JustFab also suggests items that are appealing to me and their selections, as well as the quality of their items, have been good.
Hello Saundra,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,Ivy
Reviewed June 26, 2018
I love the shoes at JustFab and their website was set up very user-friendly. It was very easy to go in and look for certain things. If I wanted a certain color, I could just filter by the color. I've been a member at JustFab for a year and a half and I’ve gotten a couple of their Buy 1 Get 1 50% Off. I also got some items that have been on sale for $9.95 and it was the cheapest. Usually, when I see an email with a good deal, I’ll go in and see if there are any shoes I can’t live without and then take advantage of the specials.
Usually, when I get online, I have an idea of what I’m looking for, whether it’s a sandal, a heel, or a boot. And that doesn’t always coincide with the monthly picks that they have. But I was also able to buy a couple of the selections that were put up by their style expert. The last time, I bought four pairs of shoes, and one of the shoes was orange, which I was looking for. It all depends if I buy a new outfit or a new dress, the first thing I check is whether I can find shoes to match with that new outfit. I loved everything that I had gotten from JustFab. I have only had an issue with two pairs of shoes that didn’t fit and I gave one to my daughter and one to my niece, as opposed to sending them back. I’ve recommended JustFab to several people. My experience with them was fantastic and they should keep up the good work.
Hello Jen,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation, and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed June 25, 2018
I saw a picture of something I wanted to buy at JustFab so I signed up. I purchased two things. The first thing didn’t fit me and the second thing, the fabric tore right after I bought it. So, the quality was not so good. Moreover, I was able to customize something but it didn’t really pop up. I’ve been a member for a year but I don’t really buy anything off of it anymore. There were a lot of good discounts, but I just wasn’t into what they had. However, it’s hard to unsubscribe because you have to wait on the phone for a really long time. They should make it easier and just be able to do it through the internet instead of having to call in.
Hello Gabby,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed June 25, 2018
Finding things on JustFab that were my style was easy and the quality of the items is good. I like the clothes. At first, I purchased from them because of the offer that was available at the time. And since then, I like if there’s a 50% off sale or if I get a $10 towards a purchase. All in all, I like JustFab because of the different items that I purchased. And I like having the option of being able to skip a month.
Hello Ashley,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,Ivy
Reviewed June 24, 2018
I liked the promotion that JustFab had offered. However, I am no longer a member. I didn't read the fine print and I didn’t realize that they are gonna take money out monthly. And I was supposed to have to spend money every month. But still, the items I have purchased are of good quality. Also, when I called the reps from JustFab, they were helpful. They explained that I had a certain amount of time to spend the money and then told me to call back after that and cancel.
Hello Renee,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866 - 337 - 0906 and Live Chat.
XO,Ivy
Reviewed June 24, 2018
I like JustFab’s introductory deal which is a buy one, get one free on purchase. I’ve been a member for several years and I like having the flexibility to go on and check things and not have to buy every month. Also, looking for items is pretty easy. Sizing is always a bit of an issue for clothing but the free returns and exchanges are really handy. It's also always really good to find deals around Christmas. The selections that are given to me by my style expert are so-so though. It's hard for someone to know my style, so it's a hit or miss.
Clothing items would be nicer with lining but they've stood up pretty well. This one pair which fit amazing but didn't last very long, which was a bummer. I considered buying them again because they fit really good and they were comfortable but they are not gonna last that long, so I decided not to. Also, I'd take advantage of more deals if I was able to use my credits and things on them. For buy one, get one half off deals, I have to use VIP credits or store credit. Sometimes, JustFab saves them up, so that's a downside. I don't get to take advantage of those as much unless I buy differently. But I like a lot of the selection that they've been adding lately, with florals and different kinds of styles. JustFab gives really good customer service and a really good product. I've gotten a lot of different items over the years.
Hello Galiya,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed June 23, 2018
JustFab has a buy a shoe for $10, so I bought shoes and the quality is good. I still have the shoes I got from them. Finding an item or style was easy and they also have good selections given by the style experts. I had been a member for two months but they didn’t specify when I signed up that they would charge me some fee if I didn't skip, so I cancelled my membership.
Hello Michelle,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed June 23, 2018
With JustFab, finding what I want is easy and I'm able to get shoes for a lot cheaper than I would be able to get at a store. It's also super convenient compared to going to the store and trying on shoes. There was a time when I bought a pair of shoes that didn't fit. I just returned the shoes, which was an easy process too. I'm flat-footed so not all the shoes are going to fit and I just wanted to try on the shoes to see if I would be able to use them. Although I couldn't find the right shoe, overall, using JustFab has been a good experience. I have made four purchases and my favorite has definitely been the boots. They're comfortable and have really good quality.
Hello Idaly,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed June 22, 2018
I purchased from JustFab because of good deal and pricing. I ordered from them once and it was fairly easy to find the item I was looking for although the shoes I got were quite big.
Hello Amari,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed June 22, 2018
I saw a good sale on JustFab so I bought from them. I’ve been a member for two months and whenever I look for their items or styles, it was easy. The style expert followed what I said and I liked the Taser heels that I got. The shipping was fast, too. I'd recommend JustFab. They have a good site and their shoes are of good quality.
Hello Champagne,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,Ivy
Reviewed June 21, 2018
I was looking for a pair of shoes and JustFab happened to have them. I became a VIP member with them and I liked the ease of purchasing and reviewing the items. My style expert's suggestions were also on point. The prices of the shoes that they have are excellent too. The last time I purchased from them was about two months ago and it was a pair of boots with excellent quality. I cancelled the membership a while ago because I couldn't afford it anymore. Regardless, I would absolutely recommend JustFab and the shoes.
Hello Kaylee,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. If there is anything we can do to improve, let us know! We’re available by phone and Live Chat.
XO,Ivy
Reviewed June 21, 2018
I was a JustFab member. The selections by their style expert were up-to-date and they had a two for $39 deal. I bought sandals and the quality was okay. On the other hand, I had an issue with the membership fee and having to purchase every month. I had skipped a month and if I didn’t skip it, I'd get charged. I could never get rid of the balance and I didn’t wanna have to keep purchasing, so I canceled. Still, I could recommend JustFab.
Hello Pansy,
Thank you for providing feedback about your experience with JustFab! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866 - 337 - 0906 and Live Chat.
XO,Ivy
Reviewed June 20, 2018
I like the price of JustFab's shoes and the styles given by my style expert were pretty good. But it took a little while to find the stuff I was looking for because of my size and a lot of the sizes were already sold out. I took advantage of their offer of buy one and get one for a certain price in the winter time. But the shoes hurt my foot so I ended up giving them to my daughter. In the end, I cancelled my membership.
Hello Darla,
We would like to offer our deepest apologies for the trouble you experienced with JustFab. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed June 20, 2018
One of my friends orders from JustFab and I was always seeing her shoes. I started buying from JustFab and was able to take advantage of their initial purchase discount. I've been a member for four months now and I like being able to skip the months and not have a charge. Plus, they have a wide variety of products, and it's also easy to find what I'm looking for.
Hello Alania,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed June 19, 2018
I bought a pair of boots from JustFab in October and recently found out that they have been taking $40 out of my account for the past 8 months without any permission or purchases. I have tried calling the number they leave on my account when they withdraw the money each month and cannot speak to anyone about this issue. I have finally cancelled my credit card and ordered a new one because I am fed up and don't know what else to do. I have never felt so taken advantage of and will be telling everyone I know about my horrible experience with this scam of a company! Not to mention the shoes I ordered in October were crap.
Hello McKenna,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed June 19, 2018
There were a lot of really nice things that I wanted to try out with JustFab. When I made my first purchase, I liked the things that I ordered, so I continued buying from them. I've been a member since 2012. I like the fashion and the different styles, and these have kept bringing me back to them. Sometimes I like the selections given to me by my style expert, but sometimes I don’t and I’d look at other styles and redo it. But each month there is something I like. Earlier this year, I bought four pairs of shoes and four purses, and the items I got were really good in quality.
Hello Tammy,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed June 19, 2018
You get to pick out your own style with JustFab. I got two pairs of boots, one thigh high and one knee high, and two pairs of shoes from them. The price was what got me. The quality of the shoes has been good and I've enjoyed what I bought. When I wear them, people would ask me where I get them from. Also, being a member, I have been able to use their two-in-the-price-of-one special offer. However, once, they overcharged me for three pairs of shoes that I never received. And if I didn’t look at my bills, I wouldn’t have known. They put the money back on my credit card but when I got that straightened out, I told them I don’t like to deal with companies that try to make me want to buy something when I don’t want to buy something. I'm no longer a member.
Hello Vera,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed June 18, 2018
My sister has been a member of JustFab for eight years and she told me about them. I've also been a member for eight months now. As a VIP member, I was able to get two pairs of shoes for $40, which was a very good price. Plus, the quality of the items I bought was good. I like to own shoes and I especially like the pumps that I got from them.
Hello Maria,
Your loyalty and support as our member are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Thank you!
XO,Ivy
Reviewed June 17, 2018
I’m a shopaholic and I've been a JustFab member for about five years now. I like all their shoes as well as the personalized boutique that I get for being a member. My style expert also regularly suggests nice items. And for the price, the quality of the items is awesome. I've also purchased FabKids clothing which I’ve been able to pass down from one kid to another. My girls have a four-year gap and I’ve been able to keep those and pass down to them which has been awesome because not a lot of brands can do that. I would definitely recommend JustFab.
Hello Alisha,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed June 16, 2018
For the less than a year now that I’ve been a JustFab member, my experience has been fine. A co-worker mentioned about JustFab and I had seen the website a couple of times. I was interested in their selection of boots so I signed up. But the selection given by my style expert is usually hit-or-miss, and that could be because it doesn’t have the right algorithm for my particular style. A couple of months back, I got a couple of pairs of over-the-knee boots that are taller and flat. They're my most recent purchase and my favorite. I also bought one pair that are a taller heel. I was at the end of my pregnancy at the time and my feet were too swollen to really wear them. And by the time, I got into them, I couldn’t walk and they were too high for me. Despite that, I’ve been impressed with the quality of their shoes.
Hello Shaun,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 15, 2018
My sister had an account with JustFab and then, I got it. I was into shoes like heels and boots. I've been a member for almost two years and I like everything. The selections they've given were okay and I get special offers on my email. Also, the quality of the items I've gotten so far is good and the cost is not bad.
Hello Mirna,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed June 13, 2018
I thought that I could get a really cheap coat from JustFab. The coat I purchased came in a bit thinner than I expected and not as thick as they made it seem like it was a thick winter coat. The quality is pretty good though. It hasn’t really ripped. I quit being their member after my first month because there really wasn’t much else that I found which I liked. It would be better if they have more plus sized stuff.
Hello Tiffany,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed June 12, 2018
When I use things from JustFab like my boots or my bags, it’s funny because people ask me about it. And then I tell them about JustFab and how nice it is. And when I tell them the price, everybody’s like, “Are you kidding me?” So, like me, people tend to like the price and the idea that everything on the website has the same price. Now, it’s different. But when I joined it, everything and anything was $39.99. And things like boots are normally more expensive so JustFab seemed to be a good deal. I got the first item at half the price and then for my birthday, I also got half price. They give an item for birthdays too.
I've been a member many years ago but for a year and a half, I gave up on my membership and then I came back. The selection given by my style expert is good but sometimes, they’re a little off and I like what is not on my gallery. But normally, they send different things that I like. The quality of the items are very good and the bags that I bought almost recently are my favorite. The two bags came together on the same order and I really like them.
Hello Janaina,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,Ivy
Reviewed June 12, 2018
I looked on JustFab's website and I really liked the style of clothes, bags and accessories. And I've been a member for less than a year now. Other than the selection, I also really like the price of the selections. It's way too easy to find the styles I'm looking for but I don't always go by the style expert. I just look for something and I get it. I purchase something almost every month and everything I receive is of very good quality. I got a lot of sweaters last year and they are absolutely nice and stylish. Also, I bought a weekend to-go bag that's kinda big but it works for my shoes when we go away. Whenever people compliment me on my sweater or my boots, I tell them JustFab is where I get them from.
Hello Lufelia,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,Ivy
Reviewed June 11, 2018
I've bought clothes, accessories, purses and shoes from JustFab and have found that they're of good quality. They're priced appropriately and I really like them. However, I find that their website is a bit confusing. Still, it's generally good and shipping has been as scheduled. Using JustFab has been a good experience so far.
Hello Ela,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed June 11, 2018
I like a lot of the styles JustFab had of the shoes. Also, I've got a jeans bomber jacket and it was really good quality.
Hello Tuesday,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed June 10, 2018
With JustFab, it's nice that I could order shoes that I needed and at a reasonable rate, and that I could skip each month that I needed to. I had a membership with JustFab four years ago, and then I cancelled it and took a break. And then, I restarted a few months ago. I wanted to restart for the summer and see how that works out. JustFab's selections are nice, and I like them. The items I bought seem to last a decent amount of time. However, some of my boots were out pretty quick for what I pay for them.
Hello Karrie,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 10, 2018
I liked the fact that I could skip each month through JustFab even though I forget some months. However, I haven't been able to take advantage of offers because when they have a discount, I can't use my credit. Sometimes, I don't buy anything the previous month and so the money is in my JustFab account. But then, when a sale comes around, I can't use that money. That's a bit annoying for me.
Also, there was a time when I ordered some bags and they never came to me. I got so upset because I wanted those bags so much. JustFab must've messed up my address since they shipped the bags out but then they didn't make it to me. They just gave me back the credits I spent. Still, I have several items which I purchased from JustFab for myself and my family and we've loved it. I have a black handbag with hearts on the front and I'm in love with that as well. Sometimes, when I buy stuff online, I never know what I would get though they may say they have the best quality. But then with JustFab, their description always matches what I see and I like that. In sum, JustFab has great items at reasonable prices. But there's the catch that when I see a nice deal I have to use cash.
Hello Kay,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed June 9, 2018
It was easy to find items I was looking for using JustFab. I've taken advantage of their buy one, get one offer and I really liked the boots I purchased during winter from them. The boots are cheap and they're really nice. I was a member for six months but then I've had to cancel because I didn't want to use the membership anymore. Still, I had a good experience using JustFab.
Hello Velia,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed June 9, 2018
I saw some boots that I liked at JustFab. I like the selections they give me and the items I purchased. They're of good quality.
Hello Makayla,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed June 8, 2018
I saw JustFab.com on Facebook and liked their lingerie and the interior clothes. I've been with them for a few months and it has been easy to find what I'm looking for. Thus far, my favorite purchase has been the Pima pajamas. Also, I like that they send a monthly email, where you can choose between different clothes they picked out. Also, I've recently gotten a one-piece swimsuit and two-pieces and they are of very good quality.
Hello Maria,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed June 8, 2018
I like their prices and boots. For the most part, the quality of the items has been good. But I’ve had to send a couple of pairs back because of defects. I have gotten stuff where the zipper didn't work. But the customer service has been awesome, and they sent me out a new pair right away. I get comments on the shoes that I got from JustFab all the time. I have referred quite a few people to JustFab because they’ve asked me where I got my shoes or sandals.
Hello Jo,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed June 7, 2018
Sometime in March and April, I bought shoes from JustFab and they're great quality. I initially saw them on the internet and they had a sale, so I decided to purchase from them. It was easy to find the items I was looking for and the selections they gave me were okay.
Hello Jessica,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed June 7, 2018
I had been a member of JustFab.com for over a year. They had two pairs of shoes for $39.99 so I said why not purchase from them? Every once in a while, they send special offers and discounts. And then on months that I don’t purchase anything and I forget, I have that stored. One time, I have three month's worth of unused credit. So I went out and I bought purses and shoes. So it’s like a little shopping spree. While I had a fine experience so far, sometimes, the shoes are a little too tight. It is not a problem though because they're so cute that someone will say that they'll take the brand. Other than that, their style experts got some cute things.
One time however, I bought one purse from them. I’m disappointed because where the handles are, it rips. It’s one of my favorite bags and it’s starting to rip. That bag was my favorite purchase and it was of a great color. The powder blue was one of the colors of spring. It’s a big tote bag so you can either use the handles or a strap. Furthermore, I don’t have a lot in that bag. It’s just wired how it started pulling at the handles and tears. Still, even with my bad experience with the purse, JustFab.com is still a good company. It’s very convenient. If I don’t have to walk into a physical store, I’m happy.
Hello Dawna,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with some item! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed June 6, 2018
I heard of JustFab through my friend Terry and they had some pretty shoes and there was a good price on them. I got some boots and they are of good quality. While I was satisfied, I don't deal with them anymore because I don't buy shoes out there like that and I didn't want them taking my money off my card just for a fee.
Hello Kimberly,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
Best,Ivy
Reviewed June 6, 2018
I like the items JustFab had and I've been a member for about a couple of months. I've only ordered two things but still their quality is really nice and I really like it. However, I canceled my membership. I didn’t know they charged every month and they had overdraft my bank. I spoke to their CS and they sent their apologies. I wasn’t really worried about that and I just wish I had a heads up that they charge every month for it. Other than that, I will recommend JustFab.
Hello Lenee,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 5, 2018
Whenever I go to the JustFab website, it is easy to find a particular item or style because when I first logged in, I selected my styles and so everything I like is in the Boutique page. I like their shoes and I made my last purchase around Christmas. I got some boots and stuff for me and my mom. My family and I love the items' quality, and the pair of rain boots I got is my favorite among the things I bought from JustFab.
Hello Tameka,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust with JustFab. Happy shopping!
XO,Ivy
Reviewed June 5, 2018
I've been a member of JustFab since December. I like the pair of shoes from JustFab so I went for it. I just clicked the link and it was easy to find the style I wanted. Also, the quality of the shoes I purchased is good. However, I feel like the selections given to me were not accurate. They were not interesting to me. There were a lot of heels and I'm not into heels.
Hello Carolyn,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.
Best,Ivy

Reviewed June 4, 2018
I think their selection is awesome even though at 65 most are not for my age. But I have bought many pairs and they suit me fine. For the younger girls they have some really neat styles!! Customer service has been fabulous also when needed.
Hello Victoria,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 4, 2018
I really liked that you could see real average people wearing the clothes. But I am such a textile person and when I got the items, the fabrics sometimes weren't what I thought they would be based on the descriptions. Something had shoulder pads in it and it looked very 1980's. I didn't know that it had shoulder pads. Surprise! There were some things that I wasn't as fond of as others. I liked the shoes, but I didn't care for the clothes. They didn't suit me.
I canceled my membership a few months before and I got one month back. But I've still got $40 somewhere floating around 'cause the rep could only refund one month. JustFab just wasn't for me. I couldn't find anything and the items I did purchase were average. They weren't any worse or better than I would find elsewhere. But for a younger person with money to burn, I'd tell them to try it. They had a boots deal where when you buy one pair, you get one free. And the boots are the same quality that you can find at Kohl's.
Hello Jami,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed June 3, 2018
I initially purchased from JustFab because of a few pairs of boots that were similar to the ones that I was looking at somewhere else. It was like a cookie ad that kept following me around everywhere I went online. I was a JustFab member for eight months, but I didn’t like the service, so I cancelled my membership. It was not very convenient for buying shoes or clothing and it was very difficult to find the item or style that I was looking for. Almost everything I wanted or the size was sold out. The last time I purchased from them was in March of this year when I bought two things. One was a jacket or blazer which was of great quality. The other one was a dress and there were threads coming out of it, and I already had to resew the arm. It was just terrible, but I didn’t feel like returning it.
Hello Desirae,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed June 3, 2018
I've been a JustFab member for about five years now and my favorite thing about it is the selection that they have. I can go shopping in a store, try on a million things, and they never fit. But everything I every got from JustFab always fits me and works. It’s also pretty easy to find the items and styles I'm looking for and I like that my orders would be shipped right to me. And I loved it when they sent me a giant box of stuff where they picked a bunch of clothes and shoes for me. I had no intention of keeping all of it but I ended up keeping every single piece because they were all perfect. That was really convenient because I ended up with a lot of clothes I would have never picked on my own. I’ve been happy with JustFab and I talk about it all the time. I tell my friends that it's awesome.
Hello Brady,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed June 3, 2018
I was looking for a simple, specific pair of a color of shoes and it was on the JustFab website. I used their first-time shopper offer and absolutely love the quality of the shoes I got. The selections that the style expert gave were good too and it was what geared me towards from what I was clicking on. Shopping on JustFab was simple as well as when cancelling membership. I was a member for about two months and I just had to do a phone call to cancel. But I’m definitely not scared to re-open my membership if I choose to at a later time. I would recommend JustFab.
Hello Carly,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed June 2, 2018
JustFab is a really good place to get stuff like shoes, outfits and jewelry. I made a purchase of thigh high boots last December. It was the holiday season and prices were coming up, so I had to get outfit stuff quick and finding the item that I liked was very easy. The quality of the item I got was really good. I love it. The heel is strong. I could walk a mile and feel nothing. I got what I wanted for a very low price and I love the packaging that it came in. It was very protected.
Hello Tamara,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed June 2, 2018
I was looking for a pair of shoes for a special occasion and I found something similar on the JustFab website. I've been a member for almost a year now and my last purchase was a few months ago. The quality of the shoes is okay but wasn't what I expected. Some of the selections given by the style expert matched my style but some of them didn’t. So I have to find what I like personally on my own. Besides, finding an item or style I'm looking for is easy.
Hello Tyecese,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed June 2, 2018
It’s easy to find actual items to purchase in JustFab. But, there have been times where I’ve had a hard time finding certain things when it comes to accounts, profiles, and service things. Also, the selection is great but anytime there’s something new, my size is always already gone. But, I've made four purchases from them and the quality is good and they are priced appropriately.
Hello Jaime,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed June 1, 2018
I’m a shoe freak and I found purchasing from JustFab to be a good deal. It's very simple to get styles I'm looking for. I just narrow down my style, and everything’s through device. The styles I get from their experts are awesome too. Plus, the quality of the items I have received have been great. Mom is a VIP so I use that and was able to avail of JustFab's buy one, get one half off before. I've been a member for a year and a half now and both of my daughters also signed up for it. My oldest daughter was borrowing my shoes that I bought. So I told her to get her own. We all like JustFab.
Hello Marquetta,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed June 1, 2018
I wear a size 11 but I need it 11-wide. When I buy a size 11, they usually fit but the last three pairs that I’ve gotten for free from JustFab, I cannot fit in them so they’re basically sitting in my closet. And when I try to find an 11-wide, they don’t have them. I've been a member for about five years and the variety of shoes and being able to get them delivered are my favorite things about it and I've also taken advantage of their discounted shoes. However, they need to have more selections, especially the wide shoes. But other than that, the quality of the items is good and I recommend JustFab.
Hello LaChanta,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed June 1, 2018
A friend told me about JustFab and I saw some shoes there that I liked so I ordered. When I got them, my calves are so big and they didn’t fit me so I gave them to my sister. The shoe part was there but I couldn't find the size for the wideness on the calves. Everything was good but I didn't want to keep ordering. I had no complaints and the shoe may haven't fit but I loved it.
Hello Sharon,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed May 31, 2018
I had done something similar with Shoedazzle a few years ago and it worked out so I tried again with JustFab and it was easy to find items on their website. I got a pair of black sandals last summer and the quality was pretty good.
Hello Kindra,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,Ivy
Reviewed May 31, 2018
I’ve seen the shoes from JustFab and they will go with my outfit for the event that I needed to go to. I just clicked on it and paid for it. It was simple. However, I never received my item. It just didn't come in the mailbox and when I called, them not understanding me not receiving my shoes was difficult. I just hang up and didn’t worry about it after. The shoes weren’t even that expensive. It was $19.99 so I didn't even chip off of it.
Hello Fatima,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed May 31, 2018
JustFab has nice and affordable shoes. And the styles I was looking for wasn’t hard to find at all. The selection I was given was very nice and so far, my favorite purchase are my boots. The items I've got from them are of good quality.
Hello Marie,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed May 30, 2018
My sister was talking about JustFab. They always had all the deals and I wanted to get one free, so I checked it out, put some sandals and one pair of wedges. It was easy to find the styles or items online. And being a member, my favorite is the buy one, get one free. I was looking for some sandals and they were fairly priced. I clicked online and I thought that it was a little expensive for all of those. But it said take one off and it was the same price, so I put it back on. It was buy one, get one free. I had to choose two for $35 or one for $35. Even if I didn’t like the sandals, I got it because it was free. I only ordered once and it was my first time, but I ended up buying five pairs of sandals and one pair of wedges that one day and I love them all. I would tell others to definitely check out JustFab.
Hello Trinity,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed May 30, 2018
I liked JustFab's selection and prices. I heard about them through a friend and I liked my experience of shopping from them. The items I purchased are also good quality. But I ordered the largest sizes and when I got them, they were still too small. Plus, I couldn't return them in exchange for a different product.
Hello Rorri,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed May 30, 2018
JustFab is very convenient and there’s a large selection. It’s very easy to find items and I like the selection I get from their style experts. I can pick the items and they get shipped to me. I don’t have to worry about going to the store. Their shoes are very good quality and the booties that I bought a little while back are my favorite.
Hello Kristina,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed May 29, 2018
I had a pretty good experience with JustFab. Though I've been a member for less than a month, I've found that their website is pretty easy to navigate. I purchased some dresses a few weeks ago. They shipped fast and the items were true to size.
Hello Ava,
Thank you for your compliment! We are glad that you are satisfied with the styles we have in JustFab. Hope to hear more from you in the future!
XO,Ivy
Reviewed May 29, 2018
I saw one of JustFab's shoes and I ordered nine pairs during my first transaction. I've worn one out of the nine and it's nice. It was pretty easy finding a specific shoe. I have been a member for three months now, but I skipped the last two months and I'm gonna wait until I see anything else come out. They have a good variety but I’m shoe crazy so I wish there were more new shoes. It seems like it's been the same shoes that I’ve already seen. Also, I didn't like it when I skipped a month and JustFab didn't skip it. I got an email saying that they tried to take payment so I called them. The crazy thing was that I had initially called and told the person to skip that month.
Hello Felecia,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed May 28, 2018
JustFab is a nice website with affordable shoes. I've been a member for three months now and I love the pair that I bought from them.
Hello Cierra,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust with JustFab. Happy shopping!
XO,Ivy
Reviewed May 28, 2018
I liked JustFab's designs. I purchased some sandals and shoes. I also picked some sneakers 'cause they're really comfortable. With JustFab, it's easy to find styles and I like being able to see and get a pair of shoes every month. However, they told me that my first order was supposed to be $10, but I never received that. Also, it was not my first time getting the orders in my new address and then all of a sudden, when I ordered something different, JustFab sent it to my old address and I had to pick it up from the post office. But I've been a member for two months and so far, they've been great and I’m satisfied.
Hello Digna,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed May 28, 2018
I had a good experience with JustFab. They were offering a sale at the time and I liked the member prices. Also, their items have good quality. Finding what I want has been easy. The only thing I didn't like was that after you do the little test, the site only shows certain items.
Hello Chelsea,
Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and services.
Best,Ivy
Reviewed May 27, 2018
I like the style of the products at JustFab.com. My very first purchase was a pair of boots and it was really easy to search for the style I was looking for. I’ve been a member for three years and I like the fact that I have the option to skip because if I don’t find anything that I like, I can always skip. There are times when I don’t like anything from my boutique, so I request another. I’ve only had a problem with one pair of shoes where a heel broke on the first day I wore them, but it was an easy change. All my shoes are trendy, so JustFab is awesome.
Hello Melissa,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,Ivy
Reviewed May 27, 2018
I saw an amazing pair of heels in a magazine. It was an advertisement for JustFab and I had to have that pair. It was extremely easy to find what I'm looking for at JustFab so much that my bank account had submerged for it. I've been a member for about six years and it's very easy to shop with them. And even if you get charged for the membership, you can use the credit. And even if you have the $40 credit, you can get three pairs of shoes when they have fabulous sales. I've taken advantage of the tempo sales where you buy two pairs for $39.95, the 'buy 1 and get the other one half off', and I've gone to the headquarters and participated in feedback and was given gift cards. However, I'm 42 years old and I have a flair for fashion but sometimes, the style selections from the style experts are either too trendy or too young. But for the most part, they are good suggestions.
Everything I've bought from JustFab has been fabulous and I haven't had any issues with quality. With their shoes, I make sure it's Rex. And I have them all separated by colors. Also, I like reading the reviews because they seem to be true. However, I had one issue when we moved buildings and we were shipping. When you purchase something and it gets back to the warehouse, it's not something you can reroute so you lose out on that item. Other than that, I'd tell others to prepare their wallets because their style could be hooked.
Hello Lucy,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed May 27, 2018
I needed some new sandals and it was really easy finding the type I was looking for on JustFab. I've been a member for two years now and I really like the savings. They had a special offer on the first purchase where I got $10 and the quality of the items I've purchased so far has been pretty good.
Hello Chandler,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,Ivy
Reviewed May 27, 2018
I really like the prom shoes I’ve purchased from JustFab last April and I’ve already used them more than once. It’s very easy to find the style I’m looking for and I like the selection from their style experts.
Hello Stephanie,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed May 26, 2018
My sister has been using JustFab for a couple of years and she had a good experience with them. So, I decided to search for them on Facebook and go sign up through there. I've been a member for about eight months now and I purchased shoes from them. I kinda knew what I was looking for going in and navigating through their website was simple and easy. I also like their return policy. It's very convenient. And the shoe is usually shipped within less than a week, so I like that feature as well.
Hello Karooma,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,Ivy
Reviewed May 26, 2018
I used to be a member of JustFab before, but I just looked at the shoes and never really bought them. I usually see a lot of their ads on Instagram and Facebook, and I saw the ad of one pair for $40 and the other one is for free. I needed shoes for the prom, so I purchased from them. And this time, I've been a member for one or two months now. I really like that JustFab makes you do a quiz and then they personalize issues for you a little bit. I love the selections given. The style that I usually like is the one that they give me and the quality of the items is really good. My favorite purchase so far was my heels for the prom which was very simple and one strap. I really like those because they fit under jeans too and they fit basically with anything. JustFab offers you a good price for very nice and really cute shoes.
Hello Maud,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,Ivy
Reviewed May 25, 2018
I like shoes and purses and purchased from JustFab. The whole process of finding the item I was looking for seems pretty easy and it shows me the different things then I can go through there, plus they have the filters. I've been a member for two and a half years now and I like that can put my order in there, get my points and order it. In just a couple of days, my boxes are up in my house. My credit card information is already saved in my phone and it makes my life easy. In terms of the selections recommended by the style expert, it was not exactly the greatest.
The last purchase I made was a pair of boots and it's of good quality. But my favorite is their purses. I have a wall dedicated to purses and most of them were hanging in my bedroom. JustFab has really good customer service and I just really like their staff. When I ordered something from them right after I move, it went to my old address for some reason and it cost me $13 and 40-something cents. But they’re not supposed to have shipping costs so I called them about it and they credited my account. It didn’t mess with my point that I had earned with my purchase. And when I had to return boots one time, it was the easiest process ever.
Hello Theresa,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
XO,Ivy
Reviewed May 25, 2018
I needed snow boots for skiing with wax for an occasion and JustFab had some. I wanted to buy some but not pay a gazillion dollars for them because we may never go skiing again. Usually, when I’m looking to buy, I’m looking for something in particular so I just go and do a search for that particular item. The boots were pretty easy to find on the website and I bought two different pairs. I've been a member for at least six months and my favorite thing is that you can skip a month if you want to. Like, if you don’t find anything that you wanna purchase or it just doesn’t fit in the budget. There are no fees that you’re required to pay every month. Recently, I bought a pair of sandals and it was about two months ago but my favorite purchase was one of the pairs of snow boots because I’m wearing them even if I'm not in Colorado. I’m from Texas, so we don’t get a lot of cold weather. Everything from JustFab has been of pretty good quality.
Hello Rebekah,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed May 25, 2018
I decided to purchase from JustFab for my mom and I’ve been a member for a year. I didn't realize until about two months ago though that it was a $40 monthly subscription. It was annoying because they are charging me every month and I don’t buy shoes every month for people. But my mom loves the shoes. They’re great gifts. The selection given by the style expert was good. Also, the special offers are cool because I get discounts on already discounted things.
Hello Drew,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed May 24, 2018
I purchased from JustFab when they had a buy one, get one free sales offer. I was just shopping around and it was a good deal, and I got purses or shoes. It was easy to find the items that I was looking for and the items that I received were good and decent. They also have JustFab Kids and I got that for my daughter. I use JustFab Kids and I would order sandals and a pair of shoes for my daughter for the summertime. When you’re a VIP member with JustFab, you get charged every month. If I'm still a member, I’ll probably get charged because I haven’t shopped there in a while. Nonetheless, I'd tell a friend to go and try out JustFab.
Hello Ashley,
Thank you for writing a review! We always like hearing from our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed May 24, 2018
I like the JustFab site. I received some items from them and they were of excellent quality. Plus, I like the different variety that they had and their price. It was a good experience and I'll be purchasing more items probably throughout summer.
Hello Amy,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,Ivy
Reviewed May 24, 2018
I went to the site of justFab and I liked the shoes. They were really nice. And they also have really good deals. It's also very easy looking for the item I'm searching for. They have like a little setup boutique for me. I bought a pair of heel sandals last April and I love them. They’re just very good quality for a very good price.
Hello Ralena,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed May 23, 2018
I liked some JustFab's shoes and their prices so I purchased from them. The selections are good, I like it. I just wish their items weren't as dressy. I've been a member for three months now. When I got my first membership, they gave me a credit and I used that. Their VIP has a different price than regular people. So far, I spent about $300 since I've been a member there. Also, I was able to take advantage of their free shipping and their special offer of buy one, get one for $20. Moreover, I bought a pair of boots two months ago and they were awesome. Overall, JustFab is amazing.
Hello DuSharme,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed May 23, 2018
I needed some shoes and I wanted to see how the quality was on JustFab. So, I ended up buying some stuff. I found it very easy to find the item. JustFab had my style just before I asked them for it. Also, I've been able to take advantage of their special offers and in doing so, I got a watch from them. Though the boots I got weren't exactly of quality, I was still satisfied with my experience with JustFab. It's definitely well worth the money.
Hello Shayla,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
Best,Ivy
Reviewed May 23, 2018
I knew about JustFab for a while but I was hesitant to buy from them. Then I bought my first pair a couple of weeks ago and it came in within a couple of days which was really good. The shoes that I got from them are also really nice. I was on the beach with them and I thought they would break but they didn't. I would recommend JustFab.
Hello Neshawn,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed May 22, 2018
I like shoes and I've been a JustFab member for years. I made my last purchase sometime in the last 6 months and the quality of the items I have purchased so far is great for the the most part.
Hello Meghann,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed May 22, 2018
I’ve been a member of JustFab for a year. I’m addicted to shoes and I also like purses. I love the things about JustFab. It’s convenient and easy. I tend to let my credit stack up then I buy a couple of pairs. I just go to the regular selection. JustFab’s website functionality is great and the items are of good quality. There are some things that I really like about JustFab but there are a lot of times where having stuff in stock has been a bit of a challenge for me. The last four pairs I’ve ordered were not true to size so that was disappointing. And I haven’t sent any items back. I have a gal who works for me that’s half size smaller and she ended up with a nice shoe order. Last night I was shopping for a pair of shoes and the first five pairs I looked at to order were all out in my size.
Hello Deb,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed May 21, 2018
The shoes from JustFab were the most affordable and the most comfortable shoes for work, and I got different styles. I could get flats or heels, and I didn't have to go to a store and spend an arm and a leg on shoes like I normally did. And when I forget to skip a month and have this credit, I feel like I've gotten free shoes or clothes. Also, I always like what my stylist give me, though I’m just not looking at shoes more. Lately, I have been digging into the clothes portion of JustFab because I do have a baby and my body is different now.
I love the fit of everything that I've gotten from JustFab, and my shoes and clothes have all held up really well. But there have been a couple of pieces that have not been the best quality. The material of one of the dresses was okay, but it was also one of the cheaper items. So I’m not expecting much if it’s a cheaper clothing or shoes. Everything else, I've been pleasantly surprised with. I’ve been a JustFab member for two years and I'm happy I tried them out because I really enjoy them. And I recommended them for so many people already.
Hello Sydney,
Wow! This is awesome to hear you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,Ivy
Reviewed May 21, 2018
It's been a few months since I've become a JustFab member. I saw some things that I liked and bought them. Looking for items and styles wasn't difficult. In fact, I had made two purchases from them. But I cancelled my subscription because they kept taking money on my account that they shouldn’t have.
Hello Tonya,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed May 21, 2018
I like JustFab, the styles of their shoes, and they looked comfortable on my feet. I like the shoes that I got. They're really good. My wedges are my favourite. I like the VIP membership too, wherein they send you offers and discounts throughout the month. However, I’ve been trying to change the selections provided to me by my style expert, but for some reason they weren’t changed. Other than that, I have been a member for three months now and I enjoy their sales, like the two for $29 and the mother and daughter special. I've had a super experience with JustFab.
Hello Sequoia,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed May 20, 2018
I've been a member of JustFab for a couple of years. The style expert was fine but the shoes are poor quality. I ordered some heels and they're made of cheap plastic. I wouldn’t recommend JustFab and I’m gonna be terminating my membership.
Hello Hazel,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed May 20, 2018
Eight years ago when I was in college, I knew of JustFab but I never decided to do the VIP until now. I had a pageant coming up and there were a couple pairs of shoes that I saw at JustFab that I liked. I've now purchased five pairs from them but one pair had to be returned because they sent me the wrong size. The return process was a headache. What originally happened was, I ordered two pairs of shoes and they were both size 12. I have to order a size up for most shoes that are closed heel pumps. When I got them, one of the pumps was so tight that I was struggling in them. And then the other black pair was so loose it was like flopping off my feet. I tried to wear them and I ended up falling in them at church with my friend in my arm because they slid off my foot when I was going down the steps.
I called JustFab and told them that both shoes said JustFab on the sole but they completely fit differently. One was entirely too big and the other was entirely too small. The one that was a little tight, I had to use it for a pageant coming up the next week at that time. I didn’t wanna send those back. I was just gonna do a shoe stretch and just deal with those. But the other pair, I told JustFab that I had already worn them and they were so uncomfortable and they fell off my foot. They told me I could send them back and exchange them out for the next size down. But they sent me two sizes down. When I got them, I couldn’t even put them on my feet so I sent them back again. I didn’t hear anything back from JustFab. In about a month later, right before I got my charge, I called to see if I had gotten a refund because they told me I would get a credit and they told me it was on there.
I decided I wanted to order some shoes with the refund credit in my VIP credit. I went to order shoes but I was having problems with checking out on the inbox. It was showing the full price as opposed to the VIP price whenever I would go to check out. So I called JustFab before I hit submit to pay. They said that it was because the pair of shoes that I wanted to buy wasn’t the $39.99 and I couldn’t use it. I asked them if I had $39.99 in my credit and they said yes. But the shoes were only $29 so why was it not working? The lady told me I could use it for shoes or clothes. To my understanding, I thought I could just order shoes because I had the credit. But the lady told me that I couldn't. It was crazy. I gave them $40 and I couldn't even spend $30 of it. It was outrageous and I told them I would just cancel it.
At that point, it was a nightmare with the refund. But they ended up allowing me to buy the shoes that I wanted even though it was cheaper. But I ordered the last three pairs of shoes so I ended up paying an extra 65 bucks. The shoes got here about a week and a half ago which I was fine with. I love them. But it's a little odd when you order three pairs of shoes and they all fit so inconsistently. It’s hard for a new customer. I had to order and return because I didn't have the box. Sometimes, I order two or three pairs so it comes in a big box and I can’t return one little pair of shoes in that big box. I ended up having to buy a box and ship it which was inconvenient. If the shoes are consistent with the sizing, it would be a little helpful because I know that I can always order a size 12 or 11. Nevertheless, the shoes from JustFab are really cute.
Hello Loria,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed May 19, 2018
It doesn't get worse than that! They charged me 40 dollars even though I skipped the month. I am unemployed and I contacted customer service and they just won't give me my money back. The lady's name who I spoke to is Bonnie, she was just useless! She says my internet had problems or something and that's why I wasn't able to skip the month. Super disrespectful! I will cancel the membership as everyone should do and I will spend every single day of my life telling people to stay away from the website!!! In fact there are many other websites much better with much more quality - lulus.com, aros.com.
Hello Patricia,
Thank you for sharing your feedback with us. Please accept our apologies for the poor service you received from us. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed May 19, 2018
My sister always purchased shoes from JustFab. So I purchase from them too plus they have cute shoes. It was easy for me to look for an item and I felt that the selections given by JustFab's style experts were fitting. However, I'm always up to something new so I looked at all the styles just so I don’t miss something. There were a lot of reminders that I could purchase certain things. There’s jewelry and a bunch of stuff that you can purchase. And they have really unique shoes so if I get something, I know that not very many people are not gonna have it, at least around me, and that was really nice. My favorite purchase was a pair of blue flats a few years ago. I've used it sporadically over the years and the shoes were really cute. They were a style that you couldn't find anywhere.
This year, I only bought from a few pairs of shoes. And I tried to cancel my membership as it's not something I want to continue doing on an automatic basis. My last purchase was in March when I got some black boots. JustFab items were of great quality and for the price, you really can’t beat it. I've bought more expensive shoes from Macy's and from the mall that were $90 and they were not as good material as JustFab’s. I had a really good and unique experience with JustFab. Even at a time when I didn’t realize that I had set myself up on an automatic payment, my refund was given to me in less than seven days. I was really happy with it.
Hello Kat,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed May 19, 2018
I had the initial membership perks with JustFab. When you sign up to be a member, you get two shoes for the price of one so I figured I would try them out. I've been a member on and off for a year or two. When I'm shopping, it just depends on the event that I need the shoes for or what I'm looking for that month. The shoes are okay but the heels are not the most comfortable. So I always have to buy inserts for the shoes, like heel and extra padding. But I've bought a pair of booties that are super comfortable and the flats are awesome. Also, shipping has been great and I like that I can skip months. That allows me to keep my membership. I've joined other subscription plans that don't allow me to skip months so I just end up canceling.
Hello Meagan,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,Ivy
Reviewed May 19, 2018
I’ve been a JustFab member for years and I haven’t really had any issues at all, though I always forget to skip the month. I have missed five months and I have five credits, and I have to go on there and order shoes. The shoes normally get delivered very quickly, but I’m not exactly extremely happy with the shoes. A lot of shoes, in general, are cute but they’re uncomfortable and sometimes they don’t fit. But I’m just addicted to shoes so that’s why I have kept on it and I just look there randomly. Also, I have gotten a bag from there that I have been using.
Hello Valisa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed May 18, 2018
I liked the shoes that JustFab was doing and at the time, I was looking for some shoes for a dance out. There were a lot of other ones that I purchased, like a lot of cute shoes that I was thinking about getting in the summer. It was easy to find the shoes I was looking for, and the shoes were good quality. I also like that they have different sizes because I have a bigger foot. I’ll definitely recommend JustFab because overall, it’s a good place to shop.
Hello Alexis,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed May 18, 2018
JustFab lets you do window shopping, and the shoes are pretty and very good at an economical price. I have purchased eight shoes and I like the sandals, wedges, sandals, and these little boots with heels. They have a great variety of items and styles and there’s free shipping when you buy a shoe at $39.99. My experience has been good and I’ll recommend them.
Hello Rose,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed May 17, 2018
The items that I bought from JustFab were for others and the one that I bought for myself did not fit accordingly to what was stated and didn’t look great so I’ve been trying to ship it back. But I work overnight and I tend to forget throughout the day to contact them to get a new shipping label. Also, when I try to be on the website, I can look up my account but I can’t put anything on my cart. I was with ShoeDazzle before and my experience with JustFab wasn’t the greatest and it was just okay.
Hello Monic,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed May 17, 2018
I heard about JustFab from my sister and I thought it was cool getting shoes this way. They have styles that I like. In the three years that I've been a member with JustFab, I've purchased a few pairs of shoes from them. I’m an Elite member now and I’m happy with the perks that I get with that. I get a 30% or 40% discount and that's cool. When it comes to those rewards, I take advantage of the percentage off that I can get on the shoes.
The shoes are priced appropriately, especially the ones that are on sale. JustFab has some pretty good sales. I usually try to catch them that way and I’ve been very happy with that. I looked at what was recommended by the style expert, but I went through the selections and picked what I liked with every shoe that I bought. For the most part, the shoes that I received were good. But sometimes, there's an anomaly to the shoes, like the pair that I’m wearing today where the strap doesn’t go all the way around. But when I’ve had issues, these have been little things like that and these don’t happen often.
Hello Barbara,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed May 17, 2018
I first bought from JustFab during the winter. I like the selections given by their style expert and it was also easy to find the style that I like. The quality of their shoes and clothing is good too. I also love it when they charge me at the beginning of the month and then I'm able to use that instead as credit later.
Hello Kenia,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed May 16, 2018
I like the prices at JustFab and it was easy to look for styles and items. I've been a member for over a year and my favorite thing about it has been the discounts. I like their discounts on shoes. A pair of sneakers that would cost me over $100 would cost about $50 there. I recently bought heeled booties from them. I like it and it has a very nice quality. Still, my favorite purchase would be the coat I bought for the winter. Overall, JustFab is a good company.
Hello Barbara,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed May 16, 2018
My mom gave me a pair of shoes from JustFab. And I love them and I wear them a lot. I have JustFab and FabKids membership, and my experience has been good ever since being a member in 2016. But I was trying to cancel FabKids, but the JustFab VIP membership was canceled instead. So I have to always call them to request a refund for the money that comes out every month. Other than that, It’s easy to find stuff on their website and the selection from their style expert fits my style. I just got a dress about a month ago. And I like it but there are a few strands of the strings on the dress, which I just cut off.
Hello Darlene,
Thank you for writing a review! We always like hearing from our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed May 15, 2018
I liked the amount of selection JustFab offered. And it was because of that as well as the beauty merchandise they have that I purchased from them. It was very easy to look for things on their website too. I've been a member since 2009 and my favorite thing about it is the convenience of having a stylist. I'm very satisfied with the selections offered by the style expert. The stylist knows my likes and dislikes and that she is accessible at any time. And it's not like it's a store where it closes and I can always order, and the items are shipped as soon as they receive the requirements.
Two months ago, I bought a yellow heeled sandals from them and they're of very good quality. That was also my favorite purchase from them. They have a holiday special deal where the shoes are two for $40. However, you cannot utilize the funds that are in your account for the sale. It's still in my name and I don’t understand why we can't use it for the sale as well. I suggest that JustFab should revise that. Other than that, I am a completely satisfied customer.
Hello Angie,
Thank you for your remarkable review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed May 15, 2018
JustFab.com was an easy way to update my wardrobe as I don’t really have time for shopping and don’t have a whole lot of fashion sense. I’ve been a member for a couple months it was pretty easy to find what I was looking for on the site. Last time, I purchased a dress, a little blazer to go with it and boots that were a little bit higher. I also ordered some black pants and it goes with some of the cute Bonnie type tops. It’s definitely my go-to when I need to be comfortable but look nice. I like the price of the items and their quality is really nice. I’m on FabKids too for my daughter.
Hello Coreena,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed May 15, 2018
I liked the price and style of JustFab, so I purchased from them and I've been their member for eight months now. I liked the shoe selections given by the style expert. I ordered a couple of boot pairs that I really liked and their quality was good. On the other hand, I ordered some pants and I wasn't happy with the quality, so I sent them back.
Hello Jennifer,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,Ivy
Reviewed May 14, 2018
I’ve been a member of JustFab for about eight years now. I only buy bags from the website because the shoes are too high and the dresses are not my style. The handbags are not the quality that I want but the price is reasonable and I give the bags out as gifts.
Hello Liz,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed May 14, 2018
My roommate told me about JustFab and when I needed some new heels and flats, I got some wedges and pumps from them. It was easy to find the particular styles that I was looking for and I loved the variety of styles. I also loved the quality of the shoes I got, which was really good, and the shoes that I liked the most were my flats. But I had mixed emotions about the selection given by the style expert because I liked some of the shoes that were suggested, while some were just okay. The ones that I didn’t like were not shoes that I would see myself wearing. Membership with JustFab is a bit pricey, though, and I haven’t used it since I ordered my shoes because it’s a little out of my price range, and I'm just gonna use it when I need some new shoes.
Hello Dalia,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
XO,Ivy
Reviewed May 13, 2018
It was very easy to find the item or style I was looking for JustFab.com. I’ve been a member for about a year and I really like their shoes. Sometimes I take advantage of any of their special offers or the VIP perks. I wound up buying shoes because of selections given by my style expert. I purchased some sandals about two months ago. I got a black dress from them too. JustFab did what they were supposed to do. They served the purpose and I’ve recommended them to a few people.
Hello Adrianne,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
Reviewed May 13, 2018
JustFab had some shoes that I wanted which I ended up getting. I started my membership with them last month, have already bought two pairs of shoes and they’re both excellent. The entire ordering process was prompt and on time too.
Hello Jo Ann,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,Ivy
Reviewed May 12, 2018
The shoes I ordered from JustFab were shipped within a week. They are nice quality and don’t feel like they’re fake shoes. I’m not a big, fancy type clothing or shoe person, so I’m fine as long as they’re comfortable. But we have this monthly membership and it needs a bigger disclosure about it. Though you could opt out of it, they would charge the $39.95 membership fee in order for you to get the 50% off shoes, and I didn’t see it until they charged me.
Hello Angela,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed May 11, 2018
I signed up for the VIP services, I was explained if I spend more than $40 in a month then I would not be charged for membership, that was a complete lie, I spent over $40 and was charged a member fee two weeks later. So of course I called into customer care, after being on hold for 28:45 min a rep connected who phone was not working. I could not understand him and all I wanted to do was cancel, he disconnect my line I called back just to hold 30 min this time and have a rep try to talk me out of not canceling for another 25min. Not only did they waste my time, take money out of my account by "mistake", but the sandals I bought were cheaply made to the point I can't even wear 3 pairs of my sandals because they lean to the side. This was my first and only time I will ever do business with JustFab! I suggest you spend your money elsewhere.
Hello Amber,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed May 11, 2018
My mom has a membership with JustFab and she does a lot of shopping. She would have her monthly thing or JustFab points, and I would go in and buy shoes. I always like JustFab and I have my own membership for a month now. I like the styles but I'm a bigger girl so I’m not able to wear a lot of stuff I like, which is frustrating. The sizes are fine and I can wear stuff that are laced up, but I’m not able to do that with things that have a zipper on it. Also, finding items or styles is not that hard. When I’m in the mood to go shopping, I browse around and it takes me 5 minutes sometimes or an hour on other times. It depends on where in the list I am checking. While JustFab is not my number one go-to for shoes, I still would recommend them.
Hello Samantha,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed May 11, 2018
JustFab has a lot of what I was looking for. I came to know about JustFab from friends and I've been a member for about 2 months now. I like that I get personalized e-mails and stuff about styles that I might like. I've really liked the selections given by the style expert so far and they’ve really helped when I'm looking for a specific kind of shoe. Also, finding an item or style on the site was really easy since there are a lot of filters. My last purchase was about a month ago. I just got one pair of shoes which I’ve already worn most of the time and I really like them.
Hello Mackenzie,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slaying' in your FAB items!
XO,Ivy
Reviewed May 10, 2018
A friend told me about JustFab and I liked the boots they sold. I’ve used them once and the product I got from them is good quality. I also enjoyed my experience. It was pretty easy to find the style I was looking for in their selection but the sizing was kinda off. Other than that, I've been a member for four months now and I like the convenience it gives me in shoe shopping. It makes it easier. Plus, I like almost all of the suggestions from their style expert. So, whoever it is, he or she is doing a good job.
Hello Katelyn,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed May 9, 2018
I've been with JustFab for six months. It's easy and convenient for me to buy shoes at home. And finding what I'm looking for is easy. I bought two pairs of shoes, one pair was for me and one was for my daughter, but they didn't fit. I'd recommend JustFab.
Hello Nancy,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed May 8, 2018
I joined JustFab when it first came out and when I signed up, I was asked what type of styles I like so that's what's on my profile and pretty much the selection that they send. Finding items on their website is really simple and everything is categorized. I bought two pairs of booties, one peep toe, some heels and a pair of black sandals. The quality is always awesome and everything is beautiful and top of the line.
Hello Precious,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,Ivy
Reviewed May 7, 2018
I've been with JustFab for three months and my favorite thing about them is the free shipping. They have a good selection and although finding what I was looking for was not easy, it was not difficult either. I purchased high heels and the quality is very good. But I made a purchase once and the package couldn’t be delivered to me so they returned the item. They said the issue was a wrong address. But the first time, my package arrived without problem. Later, the item that I wanted was not available so I had to choose another thing.
Hello Teresita,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed May 2, 2018
I have been dealing with the same complaint for 6 months with this company. So very annoyed that I have to call back every 24-48 hours explain my situation to every rep and still have no answers. In December there was money taken out of my account that was not supposed to be... When my order was done online the money in my account already (my credit) was supposed to be used for this order but no they took the money out of my bank account and when I called to get the problem fixed there was nothing they could do to fix this??? You can take my money but you can’t put it back. No you have to request a check be sent to you within 8 - 10 weeks, "Ok then do that." 10 weeks go by and still no check.
I call and what do you know no one knows what I am talking about but they will escalate my call to a supervisor and I should call back in 24-48 hours because their policy says they are not allowed to call us back for some reason. Just Fabs phones only work one way??? Well 6 months and 8 representatives later I am still being told that my call is going to be escalated to a supervisor and to call back 24-48 hours later so thanks Just Fab for taking my money and refusing to give it back... So more than done with this company and I will make sure my family and friends do not the same mistake I did and give these thieves their account numbers.
Hello Michelle,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed April 30, 2018
I really like shoes and I’ve been a member of JustFab for years. I love the selections given to me by my style expert and I always buy something. They suggest items when the seasons change and it’s usually the best time. I love the quality of the items that I’ve purchased so far.
Hello Raquel,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed April 30, 2018
JustFab has a free promotion for when you first sign up so I decided to subscribe to them. I skip the months I don't wanna pay and if I wanna buy something, then I can just buy. It is not an inconvenience. I don’t buy anything but shoes from them. I bought a bag once but it wasn’t the quality I was used to. So I just stick with shoes and I've never had a real problem with the quality of those. I pick my own and I usually either get winter boots from them because they have the wide calf or the wedge sandals. My last purchase was when I bought three pairs of flats and a pair of wedged heels sandals in January. Also, sometimes, they do December sale on the boots which sell for $15 and in the summer, they have the two for $39 promo.
It's pretty simple. You just go on there, pick what you like, and if you don’t like it, you have the return process. It's the same with all online shopping and the membership thing is kind of pointless. I don’t really get that aspect of it because you can sign up and be a VIP member so you get special rates which really aren’t that special. But you have to do it unless you wanna start your account over again every time you make a purchase. And if they catch you forgetting to do the membership thing and skip the month, then they charge you. But you can always skip every single month. So it’s like you’re not really doing anything with that and if you never forget to skip, they never get anything out of you. But they are cool and it depends on what you like and if you like shoes and stuff.
Hello Meredith,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Rest assured that we will continue providing unique and new styles for members like you. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed April 29, 2018
I came across JustFab when my friend ordered from them and when I went through their website, I saw a bunch of cute stuff. Finding what I wanted was easy and nothing was out of stock. The selections they've given me are very broad and orders don't take long to come in. I've been with them for three months and I love the way the shirts that I bought fit me. They had everything that I liked, so it was my style.
Hello Amanda,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed April 29, 2018
I found out about JustFab through my daughter. It was easy to find items that I was looking for at their website and I got some of the selections that were given by their style expert. The quality of their items was good and they had good deals. They had some boots on sale which I purchased as well as a few sweaters. What was challenging about the website though was that when I found an item, I would try to put it in a cart but couldn't get it to go there. We order a lot of things online, so I'm used to the different systems but it was very hard to get my order placed.
My daughter ran into the exact same thing. We've tried it on a computer and on an iPad, and she finally was able to place an order on her phone. It was the only way she could place it. Also, they automatically take the amount out of my account each month if I didn't get on there in time to say no or that I didn't want it. It would have been better to have been notified that if I didn't do something by the next day, my account was going to be charged, but we never got notifications for that and that made me cancel my membership quickly.
Hello Susan,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed April 28, 2018
I was a JustFab member until January and had a really good experience with them. In fact, I've told my class about them. I liked the prices, the shoes and how fast they came in. The first special offer that I got was the 'any pair for $10' deal. I was also able to take advantage of the 'two for 39' and the 'buy one, get one' offers. The selections given by the style expert were awesome and my favorite purchase was the boots. Definitely sign up with JustFab.
Hello Chelby,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed April 28, 2018
JustFab happened to have the certain item I was looking for. I've been their member for a little over a year and I wish that they had a little bit more variety of stuff. Also, I feel like some items are not really thought out into actual wear. If I'm buying wide, sometimes it's not wide enough. And then sometimes, they only think about the placing of the heel in the shoe. I was wearing a heel and then there's a slope. It wasn't thought out well because sometimes the slope is there, so it was not really on the actual foot properly and I don't wanna feel like I'm having to hold my shoe while I'm walking. I'm not all the way dissatisfied but I'm not ecstatic with my experience with them.
Hello Opeyemi,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,Ivy
Reviewed April 27, 2018
I like the shoes on JustFab and I got a pair of boots from there one time. The shipping of the item is quick. Also, the boots are of good quality. I had a great experience with JustFab.
Hello Zharia,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed April 27, 2018
JustFab had good styles and I've been a member for about a year. It wasn't difficult to look for the things I was looking for in their website. I also like their VIP special offers and the discount every month or so. I bought some booties that they suggested for me about a couple months ago and the styles given by the style expert has been pretty accurate. Their items are pretty good-quality and the shipping was pretty fast.
Hello Cherry-Ann,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed April 27, 2018
I love shoes and have been a JustFab member for about four years now. They have different shoes and finding items and styles I’m looking for has been easy. Also, I don’t have to go to 14 stores looking for shoes and not have my size. The items get here quick too. It's a good deal. Plus, they have the sales. I also get good recommendations from their style expert, though, I need to change my selections. I just can’t wear those high heels anymore. I’m 60 and it’s probably dangerous for me to go downstairs if I break it in. My granddaughter loves shoes too so when I have credit or if they’re having a buy one get one, I check her out and she picks out what she wants, and then we go together and get it. I just bought her a big, high pair of blue shoes and she wore them for Easter. The items I got are of great quality and I get compliments on my shoes all the time.
Hello Barbara,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,Ivy
Reviewed April 26, 2018
I like the deals on JustFab and I have purchased from them. The shipping usually takes about three to five business days. They do a good job with the offers and the promos and I go through the site if I need some new things. I like their VIP feature and the $9.99 special offer. I also like a lot the selections made by the style expert. The last thing I purchased were some boots and I love them. I would recommend JustFab to anyone at any time.
Hello Chanita,
Thank you for your magnificent shout out! We're glad that you are loving your purchase from JustFab. Keep slaying' your FAB items!
XO,Ivy
Reviewed April 26, 2018
I liked the styles that JustFab had and their shoes seemed like they were decently-priced. My most recent purchase was a pair of boots. I also purchased two shirts from them and the quality is really good. They’re not very thin. The shoes themselves are okay. It's just that they don’t have much cushion on, so you usually have to get shoe inserts or a cushion. I may have also returned one pair of shoes only because of size. And there was no difficulty when I returned it. I’ve been a member for a couple of years and being a member, it’s convenient online. I would actually prefer to be able to discontinue my service online, but they told me that I can’t unless I give them a call. And the deliveries usually take a little longer than usual. Other than those, it’s been okay.
Hello Paloma,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed April 25, 2018
JustFab had a promo sale that was a buy one and get one. I started with them in 2015 but I canceled one account. Some of the styles that their style expert gives are a little over the top when it comes to shoes. I'm very simple when it comes to shoes. Nonetheless, the items that I purchased are very nice.
Hello Tiffany,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Rest assured that we will continue providing unique and new styles for members like you.
XO,Ivy
Reviewed April 25, 2018
I love JustFab’s stuff. I like that I can skip my months when I don’t have budget or I don't want to purchase anything. I also like the “buy one, get one half off” deals. Those are my favorite. Plus, I love member pricing. I like what I get from my style expert and I can change my vibe or my style preference, too. Moreover, I made a purchase during Christmas and I bought purses, accessories, scarves and boot socks. I love all my purchases. When I first started, the skipping a month feature was hidden. But now, it’s right up in the forefront. I like their effort in developing, changing and making it a better experience. Returning items is not as easy as it could be though. I wanted to return something but I couldn’t figure out how to return it, so I kept it and I ended up loving it.
Hello Andrea,
Thank you for sharing your feedback! We appreciate your feedback! We always strive to provide the best service for members like you! If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,Ivy
Reviewed April 25, 2018
I've been a JustFab member for five months now and I knew about them from my friend at my other job. I was looking for a white top boot and I purchased from them. I like the quality of the products and they are good, especially for the price. I also like the selections that they give me. I just wish that they would send us a reminder email before it's time for the payment instead of getting something after.
Hello Charlotte,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed April 24, 2018
I have been a member of JustFab for four years now and I like the whole thing with their shoes. But sometimes, I don't see the shoes I saw on TV or Facebook ad. Still, the quality of the shoes is great and they are comfortable.
Hello Amanda,
Thank you for the nice words that you said about JustFab. Because of your trust and love to us; we are always inspired by giving you high-quality products at an affordable price!
XO,Ivy
Reviewed April 24, 2018
When I first signed up, I got two pairs for the price of one and then I've used a 30% off thing too. Finding the styles I wanted in JustFab was pretty easy and I also like most of the styles from the style expert. Except for one pair, I've worn the shoes I bought a couple of the times and they look really nice. The quality is good too. Everybody was asking where I got them and I told them about JustFab.
Hello Elizabeth,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,Ivy
Reviewed April 23, 2018
I've been a member of JustFab for a couple of months now and it's convenient. I’ve had friends that purchased from JustFab before and they thought it was decent quality. I bought a few things because the quality is middle-grade and holds up to a degree that's better than I expected. The gray short boots that I got is easy to wear with anything casual.
Hello Jennifer,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,Ivy
Reviewed April 23, 2018
I bought two pairs of shoes from JustFab but I haven't really worn them since they are summer shoes and it hasn't really been the weather to be wearing them. I tried them on around the house and they seem comfortable. However, I have been wanting to cancel my membership. It’s a monthly charge, so I haven’t really been using it.
Hello Jessica,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed April 23, 2018
I went to the JustFab website and I liked the shoes. I have been a member for four years now and I like the fact that I can order online. I also took advantage of one of the deals they had going last year. Then there was just one pair of shoes I wasn’t satisfied with and I haven’t used them since. I did not try to return them because I hate going through the process of having to ship some boxes out. They're heavy so you can’t even walk on them. It would look funny for someone walking on it but they're cute.
Hello Reyna,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
Best,Ivy
Reviewed April 22, 2018
JustFab's shoes are cheaper. I have been a member for more than 5 months and I like their perks and offers for members. And it has been easy to find the style of shoes I was looking for. I really like the knee high boots I got from them. The selections are good and the quality of items that I bought is great. My experience has been so far, so good.
Hello Sandy,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,Ivy
Reviewed April 22, 2018
JustFab had decent prices and I didn't have to wait too long for shipping. I would tell others to check them out. I took advantage of the offer where after I made an original purchase, I got a big discount the next time. I like the shoes I purchased and I use them everyday.
Hello Chelsea,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
XO,Ivy
Reviewed April 21, 2018
I love JustFab. I like the shoes that they have online and they do $39.99 for two pairs. I have been a member for about two years now and my favorite thing is the great deals that I get. Then finding an item or style on JustFab.com is easy because I like everything they have on the site. However, the selections recommended by the style expert are a hit or miss. Other than that, I love the two pairs of shoes I bought for my birthday. I also bought some sandals and some wedges, which are my favorite, and the quality is good.
Hello Niquisha,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed April 21, 2018
A friend told me about JustFab and everybody recommended them so I had to check it out. Their website was really easy to navigate and their deal for the first two pairs of boots was really good. I got a pair of black boots that are more like leather and a pair of light tan boots that were more like cloth. I love both of them. They’re my favorite pairs of shoes and I wear them all the time. They're very good quality, especially for the price. I’ve only been a member for five months now and the product selections are good. I like them. They’re definitely my style and they're pretty spot-on taste-wise. I also like the convenience that if I decide I don’t want to get the boots that month, I can skip it. Or if I get them that month, I can get credits. The whole shopping experience is easy and everything is good.
Hello Jerrica,
Awesome! Thank you for being our valued member. We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed April 20, 2018
JustFab has good variety and selection and quality products. Also, the items are priced appropriately. I look at the style expert's recommendations but I normally pick out what I want in the end.
Hello Yelanda,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed April 20, 2018
The clothing sizes are not consistent with other US retailers, including Fabletics. Quality of the fabric of clothing is ok and doesn’t seem to have a great texture. Only ordered shoes once...and the size 10s I ordered were actually size 8.
Hello Michelle,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed April 20, 2018
So evidently I tried to access online chat to ask a question after hours. Instead of NOT allowing access, the system allowed me to enter all my contact info and my question. Asked me to verify if I was Kia ** and after I did, THEN said... "Sorry we're closed." What the heck??? Why even initiate a chat if you are closed??? SO frustrating!
Hello Kia,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed April 20, 2018
Really love JustFab. The website is easy to navigate and the search functions are very helpful. The shoes are super cute, and there is always a great sale going on which makes the shoe prices even more affordable. Would definitely recommend JustFab to friends and family.
Hello Carla,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed April 20, 2018
The VIP program of JustFab made me purchase from them. Their items are of good quality. Finding the items or styles I was looking for was easy and as a member, I like that their pricing is good. My pair of boots is my favorite purchase from them so far.
Hello Madison,
Wow, this is awesome to hear you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,Ivy
Reviewed April 19, 2018
Just Fab works for me simply because I really do not shopping at the mall or even strip shopping centers. Love the online experience. I intend to update my entire wardrobe and have gotten lots of compliments on my purchases so far. Merchandise is great quality and excellent pricing.
Reviewed April 19, 2018
It's my first time ordering with fashion a. A lot of sizes were unavailable that I was interested in. Along with I never got an email with a tracking number of how to track my order. Is there any way for me to get a confirmation of that??
Hello Tiffany,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed April 19, 2018
I have had just OK luck with my purchases - some better than others. Sizing is inconsistent (I can almost always buy a size 7. Site unseen but not with JustFab) and I’ve had issues with returns. Ultimately I end up just keeping things I’m unhappy with or don’t fit because I don’t want to bother dealing with customer service - I’ve tried chat and calls and both aren’t great. The CSRs are friendly enough but I’ve had trouble communicating with them. (I ordered a wide calf boot that wasn’t big enough, call to swap and they sent me a bigger size but not wide calf despite my asking several times and to return again.) Before I’ve even received the correct pair, my card is being charged another $40.
Also, I think it’s bad practice to not send reminder emails at the beginning of the month like JustFab used to. I get an email after I’ve been charged but not one to remind me prior to the charge - like all of the other subscription services I use. I have also logged on to skip a month and the button magically isn’t there. It just seems a little too convenient. Honestly, if these issues were better I would have a much better experience.
Hello Marissa,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed April 19, 2018
They have a great variety of shoes and heels it's impossible not to find something you'll like. I had found the perfect shoe but ordered a half size too big, I tried to get the half a size smaller or even in a different color but they were sold out. So I exchanged for a different type and I wasn't very fond of it so they allowed me to return that pair again for a different style. I finally got them and I'm in love! The moral of my story is they have fast and easy service when it comes to returns (I contacted them through Facebook messenger). But the shoes I had originally wanted are still out of stock...
Hello Diana,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed April 19, 2018
I became a member of JustFab because everything is so cute. I placed my first order (two pairs of boots) and they were not what they looked like in the picture. But I figured it was okay, they were still wearable. I later placed another order this time including clothing, (6 items) 3 shoes, 2 jackets and a sweater. Again everything was cheap looking and not at all what the picture described. But hey, you get what you pay for, I’ve learned my lesson. Unfortunately I have one credit left on my account to spend, because they do not refund you. But then I plan to cancel.
Hello Halee,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,Ivy
Reviewed April 19, 2018
I called because I was not able to place my order using my monthly subscription 39.95. The customer service person said he would help, but instead of using my 39.95, he used my points. When I discovered this a couple days, I called back in and the person whom I spoke with was very rude, but he did add my points back on.
Hello Susan,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,Ivy
Reviewed April 19, 2018
You charge my card more than 20 times in one month. I occurred more than $350 of overdraft charges and y'all did not help me out one bit and then after I talk to y'all I got another charge on my card from y'all again so I'm not never going to order from y'all again.
Hello Tabatha,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed April 19, 2018
The shoes in JustFab are great, however it's not worth it. I've tried many time to cancel me VIP membership and it's no use. There was an option to skip the month and that disappeared so I just stopped using my card.
Hello Abigail,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed April 19, 2018
JustFab is fabulous!! I am always happy with my selections. The quality and price are second to none. Customer service is outstanding. I love JustFab and have referred my daughter. Now she loves JustFab. If I need to return something, my products usually show up pretty fast. Thanks JustFab???
Hello Pamela,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,Ivy
Reviewed April 19, 2018
There was perhaps some sort of glitch when I was attempting to purchase some items with my birthday coupon that displayed the discount alongside the denim deal discount. The sales rep was able to help me place my order and was extremely friendly. I would also like to note, personally I feel it to be unjust that I am unable to use my credits (which according to your staff are “as good as money”) in combination with sales and promotions. This makes no sense to me as the credit is not in any way discounted and is in fact directly deducted from my bank account monthly.
It’s money that I’ve essentially pre-paid again, with no discount and not being able to apply money I’ve specifically put aside for JustFab when a sale is on-going makes me significantly less likely (if at all) to make a purchase. It actually makes me want to cancel my membership. I’m voiced my concern regarding this matter on serval different occasions and have still not yet received a valid explanation as to why.
Hello Jazmin,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed April 19, 2018
I don't like the fact that you can't use credit with sales. It's my money. It's money that has come from my account. I should be able to use it on anything. That is one of the reasons for me canceling. I didn't even know they were taking money out my account for 5 months.
Hello Crystal,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed April 19, 2018
My friends told me about JustFab and I like the stuff that they offered. Moreover, finding what I was looking for on their site was very easy. When I signed up, I got to select my preferences and once I was searching, I could select what I wanted. Since then, I've been a member for three months and I made one purchase. The selections they've given me have been good. I purchased boots and the quality was very good. However, I forgot to skip my month and they took my money. I didn’t call JustFab because I heard that they were gonna say it cannot be refunded. Nevertheless, I would definitely recommend JustFab's site.
Hello Ven,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,Ivy
Reviewed April 19, 2018
I saw a pair of boots that I liked on JustFab so I bought it. At first, I thought they were gonna be too little but once I put them on and walked in them a little bit, they kind of formed to my foot and it felt all good. I’ve been a member since November but I didn’t realize that they were gonna charge my credit card every month and I didn’t like that. It wasn’t made clear to me when I first signed up.
Hello Tiara,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,Ivy
Reviewed April 18, 2018
I cancelled my VIP status in Jan - I just didn't need any more shoes! I left 2 credits on the account to use at a later date. In early April I bought 2 pair of shoes on the JF site, regular price $119. Lo and behold, my card was charged an overage charge of $40, because I was no longer a VIP member. Who knew! A Customer Service Supv was very nice about reversing the charge. It is NOT clearly stated on the website and I've now run the scenario by a few friends - they didn't know that either. Here's the lesson. USE ALL YOUR JUSTFAB CREDITS BEFORE CANCELLING YOUR VIP MEMBERSHIP.
Hello Tina,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,Ivy
Reviewed April 18, 2018
I've been a member of JustFab since 2013. Their shoes like the Jordan had a reasonable price for me. I order from them and they're good. It's also easy to find the items. I just have to roll down and find out what I am really looking for. About a year ago, I had shoes for $9.99 and I ordered two. The last pair of shoes I got was two months ago. And I ordered shoes and gave it to my daughter. Their items were nice and everything was okay. Friends should go ahead and try JustFab. They're good and the merchandise is good.
Hello Carolyn,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed April 18, 2018
I've always wanted to try JustFab but was always too shy to do so. I first did a little research and then after that, I saw what I like and I just went with it. JustFab is amazing and they make it more easy for me to shop there. I don’t have to go out and find stuff that I want because I could just find it online at JustFab. Finding an item or style was actually easier than I thought. I’m a sandal person. But I’m also a big heel and boot person and they had a wide range of those styles. My last purchase was towards the end of March and I bought the knee-high brown boots. And I bought these ankle boots that were more like beige and they look very chic in style. The ankle boots are my favorite purchase because they speak to me. The style experts know me a little bit more due to my recent shopping interests and I feel like they are taking on more of my personality and putting the shoes I like.
I started with JustFab in March and the perks, especially of being a VIP member, are awesome. I like it that I can go on there and shop for an item and then within days, it’s shipped. I got a $20 or $15 credit and I also got an offer that I could get a free outfit if I had any kids. I like it but I don’t have any kids. I’m really, really happy with JustFab. I don’t think I wanna leave. If you refer a friend to JustFab, you get a $15 credit and your first shipping is $9.99. It’s basically a buy one, get one free type of thing. You'll love it after the first try, so try it now and enroll.
Hello Whitney,
Awesome! Thank you for being our valued member. We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,Ivy
Reviewed April 17, 2018
Purchasing from JustFab is easier than going to the store. It's also easy to find the items I'm looking for. I've been a member for over a year. By being a member, JustFab would ship my orders to my house and I have no issues exchanging them if I need to. Also, I try to take advantage of the special offers. Last Christmas I bought four pairs. I like the selections given to me by my style expert. I liked heels but my doctor says that won’t do it so I stay out of it. I’m more into flats and usually they’re good. Last month I bought two pairs of sandals and then a wedge sandal. But with my last order my two flats were too big and my other ones don’t fit me. I just haven’t had time to exchange them. But other than that I loved and I only buy my shoes from JustFab now. Overall, JustFab is awesome and great.
Hello Wendy,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,Ivy
Reviewed April 17, 2018
I needed a new pair of shoes and I didn’t want to go to the store, so I purchased from JustFab and it was easy to find what I was looking for. I've been a member of JustFab for a few months now. I like the variety of their products and I have taken advantage of their free shipping special offer. The selections given to me by my style expert were cute. Usually, I looked at and purchased the flats and not so much the heels. But when I tried to buy some shoes two months ago, they never arrived. I contacted Customer Service about this about and the problem was straightened out. The shoes that I have received fell apart after a while, but that was expected.
Hello Kendra,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,Ivy
Reviewed April 16, 2018
Where I live, we have no places to go shopping. There are no malls or little stores for that, so I decided to purchase from JustFab instead. I thought I’d give the initial price of getting into it a try. And now, I've been a member for six years. I like that I can go online, shop and decide if I want something. If I decided that I don’t want anything, I’m smart enough to remember to skip that month, which is great. I went with an executive member and what I don’t like is that if I forget to skip the month, I get charged anyway. But it goes into an account, so I can still spend it. It’s not like I’m getting charged and I lose it.
Their website is easy to use and the selections given by their style expert are good. But the issue that I’m also running into is that I’m getting to the point where I feel like I’m a bit too old for the site. A lot of their stuff is geared more towards the mid-20s, 30s and 40s. I can find some stuff, but it’s getting a bit more limited so I’m not purchasing from it as much. My latest purchase was a couple of months ago and it was a couple pair of shoes. I've got a pair of boots that I really love. Although with the last couple pairs of boots, I’ve had a bit of trouble with them running small. I also bought a pair of flats that I can wear. I can’t wear them very long because they’re a little short, but it's not so bad that I can’t wear them. Nevertheless, the quality of their items is good.
The only thing is that they will say free shipping, but because I live in Alaska, and it’s also true with Hawaii, we are not the contiguous 48 so we still get charged for shipping. It's not just JustFab, but other places as well. JustFab usually charges me $9.95 a purchase for the first item and then anything additional after that drops a little bit. I’ve had people ask me where I’ve gotten shoes and some of my clothes and I've told them about JustFab. They said they haven't thought to try JustFab so I tell them that it is worth looking into JustFab.
Hello Paula,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,Ivy
Reviewed April 16, 2018
JustFab had offers for VIP members and the offer was either 10 bucks for anything or $40 for two things that were bought the first time. That made me chose to purchase from them. Since then, I’ve been a member for four months and it has been very easy to look for and purchase items on JustFab. My last purchase from them was three weeks ago when I bought shorts and I really like the quality. Also, JustFab’s customer service is very, very good and one of the best. They are very polite, well-mannered and patient. They answer questions about any problem.
Hello Solange,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items and best service. Our number one priority is the satisfaction of our members.
XO,Ivy
Reviewed April 15, 2018
I saw a pair of shoes that I liked at JustFab, so I purchased from them. I've been a member of JustFab for over a year and I liked that ordering was easy and quick. I’m a VIP member, so it was just standard and I wasn't able to take advantage of any special offers or promotions. The selections given to me by my style expert were good and the items that JustFab regularly suggested appealed to me for the most part. I last purchased from them a pair of blue boots four months ago. The products were good and I haven’t come across any bad products. But sometimes the size was not accurate and the shoes didn’t fit. Some sizes fit a little tighter than the others. But other than that, I’m fine with JustFab. Their products are inexpensive and they ship quickly overall.
Hello Leslie,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed April 15, 2018
I've been a JustFab member off and on for about two years. I like their boots and I like their styles better. Out of the three pairs I bought, I have two pairs that I absolutely love. The third pair that I purchased, I cannot wear. They're too narrow. I was in the middle of a move when they arrived and by the time I realized I had to send them back, it was way past 30 days so I'm just trying to resell them. Other than that, their website is idiot-friendly. I've always gotten my orders within the delivery time and I've never had any problems. JustFab is a company that anybody can afford. You have the option of skipping months, which is an advantage because I don't need a pair of shoes every month. It's a really good company and it's a really good deal for what they offer. I refer friends to them all the time.
Hello Robin,
Thank you for writing a review! We always like hearing from our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed April 14, 2018
It's been six months since I've become a JustFab member and so far, I like it. You could get really good deals from them and the things I've bought from them have been really good quality. I would recommend JustFab.
Hello Angelica,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed April 14, 2018
My fiance loves boots, so I wanted to do something nice for her and I bought her two pairs of knee-high boots from JustFab. One was a brown pair and the other was black. The black pair was too tight on her calf but JustFab won't let me return it since it has passed 30 days. They're just upstairs in the closet and she can't even wear them. Also, she likes the brown boots, but she can't wear it along with a pair of tights 'cause they're uncomfortable. I closed my account after that.
Hello Shaun,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,Ivy
Reviewed April 13, 2018
I liked the discounts at JustFab. When I first signed up, they had a buy one, get one free offer. It was easy finding the styles that I was looking for in their selection and around Christmas time, I ordered something when they had boots. The items that I purchased were of good quality and they last a long time.
Hello Breya,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,Ivy
Reviewed April 13, 2018
I've been a JustFab.com customer since October of last year and have mostly bought boots. However, I'm not really satisfied with the quality. They seem like they're cheap. But I would tell friends to try JustFab.
Hello Amenze,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed April 12, 2018
I have been with JustFab.com for two months. I saw it online, and a friend of mine does it. They also have a variety of shoes to choose from. They're cheap and the quality is good. I would definitely recommend JustFab.
Hello Krisa,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,Ivy
Reviewed April 12, 2018
I've been a JustFab member for over a year and I love their selection. They have great items and I love the shoes that I bought from them. I like the color and they were comfortable. JustFab had a two for $29 offer and I took advantage of that. I also bought some booties at the end of February. Overall, I'm very satisfied with my experience with JustFab and I would tell others that it's great.
Hello Tatiana,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed April 11, 2018
I've been using JustFab for years and their selection is good. I purchase from them almost every month. Everything has been pretty good and their products are priced appropriately. It would be a good idea to sign up with JustFab.
Hello Mackenzie,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,Ivy
Reviewed April 11, 2018
I found JustFab.com online and the different variety of their shoes caught my eye. I've been with them for about a month or so and the styles they give are pretty good. However, I'd like to see a lot more. So far, my favorite purchase has been the boots. I'd also tell my friends that there is a lot to choose from at JustFab.
Hello Shante,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed April 10, 2018
Everything at JustFab is nice to me. I liked their stuff. I made my first purchase a couple of months ago and finding an item I was looking for was easy. I had little questionnaires and it brought up everything that matched my style. Moreover, everything goes for reasonable prices. It's all a deal. I had the first pair for $10 and the shoes I purchased make me feel good when I wear them. Thanks and keep it up, JustFab. I have recommended them to a lot of friends.
Hello Katrina,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slaying' in your FAB items!
XO,Ivy
Reviewed April 9, 2018
About a month ago, JustFab had a new customer offer. They had good selections and the item I was looking for was easy to find. I bought a decent pair of brown boots. Everything worked out well.
Hello Kelli,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,Ivy
Reviewed April 8, 2018
This is my second time around with JustFab. The first time I was very pleased. I ordered my initial pair, but was then hounded with nonstop email advertisements. I was just logging into my account to find a number to call and cancel when I read the ad. It was their boot clearance sale. I ended up scoring six pair of truly fabulous, very well made boots and a pair of sandals, all for the low, low price of $39.95 with free shipping. I won’t lie. After this I couldn’t see any reason to keep my VIP status. So, I canceled a short time later. Then a few months ago, after a year off, I thought I’d check out their new lines. I found a pair of boots I loved and ordered them.
When they came I was very disappointed. I ones in the picture looked suede (which I knew weren’t), but the ones that came looked as though the toes had been shined off from wear and tear. Because I put them on in the evening and went out, what I thought was a design in the boot in fact ended up being from actual wear and tear. They sent me a returned pair of boots. The second pair arrived shortly after the first. They were flimsy and made very cheap. They looked as though I’d bought them from a discount store. Even the tassels had the lining showing. I don’t know what they’re doing, but something has drastically changed. I called this morning to cancel. I was told that there would be an approximate 10 minute wait. I was on hold for 30.
When I finally reached a person they were friendly until I very politely told them that I wanted to cancel. I’ve worked in customer service before. So, I know not to take my frustrations out on a stranger. But, this man would not just cancel my subscription. It took at least another 15 minutes where he offered me a $10 gift card. I thanked him, but declined. When he told me that I should at least place an order because of the $39 they had just taken the night before I told that I was not going to sit on hold for another 30 minutes. He told me that I could still order something, but that the cost would be at least double or triple the VIP price. I told him that that was fine. He finally very curtly said that my subscription was cancelled.
So, after all of that and just wanting to be done with them I ordered a pair of sandals I quite honestly didn’t want. I refused to let this company just keep forty bucks. And wouldn’t you know it? I was not allowed to process my order unless I clicked the VIP button. I tried everything and there was no way around it. My blood was boiling at this point. I clicked on it and then proceeded to call them back. After another 30 minutes and dealing with another shoe nazi I am happy to say that I am finally free. I will never go back. This is hands down one of the worst companies I’ve ever dealt with.
Hello Heather,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed April 8, 2018
My mom told me about JustFab and I've been a member for six months now. JustFab had an original offer that they had going and it was a pair of boots that I really liked. It's my favorite purchase from them. It was easy to find the items I was looking for. I usually just browse the recommendations they have. There were a few items that obviously didn’t fit my style but most of them were good. The only issue that I’ve had with JustFab was there was one point when we were really low on money and I forgot to cancel. They told me they would refund me but they never did. Nevertheless, I like the quality of their stuff. I usually find a lot of cases where they have shoes that are $20, but they’re not usually in the best condition. But with JustFab, they’re usually in really good condition and they hold up well. I’d recommend JustFab.
Hello Courtney,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,Ivy
Reviewed April 8, 2018
There was a Black Friday deal a couple of years ago at JustFab and I got a pair of shoes for $10. Their website was extremely easy to use. I've been a member for almost two years and I like the points. I’ve gotten some free stuff so that was cool. The selections that were given to me by their style expert were very good. I just don’t ever do the styles ‘cause I was never looking for an entire outfit. My recent purchase was a couple of months ago and I bought shoes and jeans. I like the quality of the items I purchased. The shoes got worn out really easily, but that’s okay ‘cause I’m not paying a whole lot for them. JustFab has been great and I’ve already told my friends to sign up with them.
Hello Dominique,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed April 7, 2018
JustFab had some cute shoes that I liked, so I bought them. I bought some boots from them as well and they haven't ripped yet so its quality is good. But I wasn't able to take advantage of any special offers that they were offering because I couldn't afford it, so I cancelled it. But I had a good experience and I'll recommend it.
Hello Jessica,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat.
XO,Ivy
Reviewed April 7, 2018
I was a JustFab member for four months. They had a VIP discount, they had good selections and the item I was looking for was pretty easy to find. They had cute shoes and I was able to buy a pair from them. The quality of the shoes was really good.
Hello Madison,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed April 6, 2018
JustFab has nice stuff and it’s not hard to look for items or styles. They also have a lot of different offers. They had an offer of $30 where you can get two pairs of shoes being that I’ve used my member’s credit that I have accumulated. My most recent purchase was three pairs of shoes and two dresses and these are my favorites. I’ve told a couple of people about JustFab and I will also tell my friends to go and try it before they get it.
Hello Erica,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue on providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,Ivy
Reviewed April 5, 2018
JustFab had a special so I bought from them. I have been a member for six months now. It was fairly easy to find the items I was looking for. But the style is very generalized and not personalized. The selection from the style expert was not very good. Their products are about mid-quality. They don't have a lot of good info, but they're okay. I like their sale stuff. My favorite was the plain black with a heel and buckle booties.
Hello Tabitha,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,Ivy
Reviewed April 5, 2018
I saw a JustFab advertisement popping out on my phone and I saw something that I like so I ordered. However, I've only been a member for a month because they advertised stuff at $9.99 and then they billed me for $39.99. The rep told me I didn’t do something and that’s why I was charged. I don’t know what I had to do but I got a refund. The service interaction that I had, took a long time because the lady insisted that I should have done whatever. Eventually, I spoke to a supervisor and he understood that.
When you buy something, they should tell you, “You have to do this within a certain amount of time in order to get that price, and you have to be a certain level of membership.” They should make that clear so people will know if they really want to go ahead and buy it or not. It was misleading and I didn’t know I had to do that. On the other hand, their stuff’s alright and I’ve bought some boots. The quality of the boots has been so far, so good. I’ve only worn it once and it seems okay. Read the fine prints, talk to the representative and find out exactly what you have to do so you’re not billed out of the blue for something that you didn’t buy.
Hello Debbian,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,Ivy
Reviewed April 5, 2018
I've been a member with JustFab for a year and my favorite thing about being a member is the subscription. I can choose the shoes whenever I want because they take the money out of my account. So, if I choose to log in and place an order, I can do so. It was very easy to find the items or styles that I was looking for. I've purchased four or five pairs of shoes and I usually got heels and booties from them as these are the majority of the styles that I typically like. The quality of the items that I got were great.
My first purchase from them was a promotional offer and the price was $9.95, but I haven’t got any other special offers. Then, the second time, I bought some products because I liked the selection that they had. I also liked the style selections given to me by the style expert. I haven’t shopped with them in a while though. But if some people would ask me about JustFab, I would explain to them about the promotion and suggest that they go online and check out whatever the suggestion is on their style.
Hello Brittany,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,Ivy
Reviewed April 4, 2018
I needed shoes then and I didn’t want to go out so I went to JustFab.com. I've been a member for over two years now. I don’t buy often, but I check and the items are not bad. The quality of their shoes was good and I’m satisfied. In fact, I recommended JustFab to a friend. Their process is easy and they have nice shoes with nice style.
Hello Ana,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,Ivy
Reviewed April 4, 2018
I had a good experience with JustFab. People talk about them and based on word of mouth, I was able to purchase from them. The website navigation was easy although it takes a while to do it. I've been a member for about three or four months now. So far, I purchased two products from them. Their product is legit, everything is of great quality.
Hello Koi,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,Ivy
Reviewed April 4, 2018
It was easy to find the items that we were looking for in JustFab.com. I've been a member since February and as a member, we like the points. What their style expert choose for us was fine but we'd rather see all their selections. So far, we've only purchased clothing from them. However, all the shirts we got were thin but I guess that’s the way it is nowadays. We like the shirts but our favorite item was the socks.
Hello Malena,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. If there is anything we can do to improve, let us know! We’re available by phone, email and Live Chat.
XO,Ivy
Reviewed April 3, 2018
I started using JustFab in December for my girl. I went to the site and found two pairs of shoes that she might like because her outfit would match. I was there for a minute then it was done. She loves the shoes and she is happy with it. The cost and the quality of the items are great. Whatever I purchased when I signed up is what I'm paying for. And, I also tell others that JustFab would be a great place to shop.
Hello Travaris,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,Ivy
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com