
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed Dec. 3, 2020
I really like the items I've purchased. They fit perfectly and they look exactly like the picture. I was surprised. With online shoes, usually, the sizes are wrong and they look different but these were perfect. But I canceled my membership. They took off money from my account but I didn't know that I had to buy something monthly. But overall, everything was fine. I would recommend JustFab because it’s perfect.
Hello Lori,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
Reviewed Dec. 2, 2020
I signed up with JustFab so I could try it out and make a purchase. I purchased a sweater and two pairs of boots and I ended up returning the two pairs of boots. They didn't fit me and I didn't like the style and make of them. I haven't bought anything since. When I made my account, I never consented to be a VIP member. But I looked on my account and for the last three months, they've been charging me $40. I tried to get in contact with customer service because I never consented to that and I feel as though I should get refunded for that. I'm a little upset with the way the site is set up and how they are charging me. Also, my card information was saved on the site and I don't want that. I didn't authorize that and that's a huge violation of my privacy.
Hello Molly,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 2, 2020
I really liked when all of their shoes were $10 apiece. I needed to upgrade my wardrobe at the time. So I needed to buy a lot of shoes instead of going for one or two pairs. It was a really good steal for me to be able to get a bunch that I needed. The quality is great. I haven't had any of the shoes break on me. I already have a lot of winter shoes so right now, I'm not buying a lot. But a lot of the styles that I've seen in recent years for spring are going to be styles that I'm interested in. I got these really pretty flatforms from JustFab and they’re really tall, but they’re easy to walk in. They’re really stylish. I like them a lot. Also, I like my selection a lot from their style expert. I've ordered a lot of shoes from it. So they do a good job.
There was one order where the shipping partner messed up and the order got lost. But JustFab sent me a whole new order, free of charge. They also gave me a $20 credit for the trouble that I've been through. That was really awesome because they were very receptive of the issue that happened and they realized that it wasn't my fault. Whereas I've had companies who were not very receptive if something happened with their shipping partner.
Hello Katharine,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Dec. 1, 2020
I order through JustFab not as a paid customer but as an influencer. I pick out stuff from the website. So far, the quality has been pretty decent. I haven't had anything break on me, so that's good. Stuff seems affordable as well. They have trendy stuff and they have collections with celebrities which people seem to be into. I definitely feel like it gives the average person access to things that appear to be high-end. It gives them the look for less. So, that's a good thing.
Hello Anna,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
Reviewed Dec. 1, 2020
I'm so busy working all the time. I work 12 hours a day and when I come home, it's either the pajamas or I'm going out. I like to have something to wear. I saw on JustFab that you get the first pair for $10 and I thought, “Well, that's gotta be a deal.” I called, and I looked. The very first time that I ordered, I got a pair for 10 then then it said, “Pay 30 more dollars to unlock free shipping.” I did that. I got two pairs of Dolly Cone shoes (a pair in gray and a pair in black) and thought, “Well, that’ll be good for the winter.” When I got them though, they didn’t fit. I liked the one pair that I kept, but I sent back two pairs and I only got one credit for that. In a way, I didn’t even get the $10. Ever since then, it has been confusing.
It’s been three months and I skipped this month because I don't want the $39 drafted out of my account. I was going to use that money to pay a bill and then all of a sudden, I forgot that I was still a member and the money was drafted out of my account. I went through ** with that. Now, I think I'm just gonna cancel. I have a wide calf and I have to send the things that I order back more than I get to wear them. All those things were cute though. Right now, I got a pair of shoes at the back of my car in the box ready to be returned. The shoes are not for big girls and I have to get them sent back. I also don't like the fact that when I send something back, I get the credits on there then when I go to order something again, I have to keep paying for something to be sent to me.
That's how JustFab keeps me going, but it’s not what I'm looking for. I can't ever just spend $89. I have to pay more money to get the shoes back that I've already paid for. When you order something, you have to put that much amount on there. If you want to get a pair of shoes that's 20 bucks and you already have a $39 credit, you should be able to apply that whole $39 towards the shoes you want and get through with it, instead of dragging it on and on. All in all, JustFab is a cool concept, but there are a couple of things I do not like about it. Some things haven’t worked out for me, but it doesn’t mean it won’t work out for the next person.
Hello Loni,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 30, 2020
I love Looney Tunes and JustFab came out with a shirt that had all the Looney Tunes on it. It was in red and my favorite color is yellow. I put a remark under that outfit, “You guys should make that a yellow, and I'll definitely get it.” The next time I looked on the website, they had it in yellow. I bought it, but it got stolen from one of my roommates. I said, “Man, you guys need to come out with that again because it got lost.” JustFab came out with it again, so I was able to purchase again the exact one that I needed.
The quality of shoes could be improved. They have the same selection and the colors would be off sometimes. The burgundy looks like brown than it does burgundy. I haven't been able to find a mauve color too. I have this jacket that I'm looking for some shoes to match, whether if it's a small booty boot or anything like that, I'm not able to find it because the colors don't seem to match. Besides the color difference, anytime I have an issue, I've always been taken care of. Anything else, I've never had a complaint about. The items are long-lasting too. That's why I love my jeans. I can go to any store in town and buy some jeans, and they don't last as long as the ones on the site. They're not going to be as good a quality even if they're skinny stretch jeans.
Hello Jai,
We appreciate you bringing this to our attention about restocking on some of our products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 30, 2020
JustFab is a good website. I like the deals that they have. Overall, I would recommend it. I like the deal that they have on the VIP system. It's nice. The selections are good. Sometimes, they don't really have what I want, but usually, they do. So, I like it. It helps out. The quality is good based on the price. Sometimes, it could be better. But you pay for what you get.
Hello Joban,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Nov. 29, 2020
I ordered a pair of boots a month ago. I like the way the shoes all fit. If you have a big foot like mine, JustFab is gonna have your size 9 times out of 10.
Hello Venlinza,
We are happy your items are a perfect fit! Hope you have an awesome day! We are glad you are enjoying our products!
Best,
Daniel
Reviewed Nov. 29, 2020
JustFab has good deals. At certain times of the year, it's hard to find boots especially in my size. Generally, that's what I go with when I shop there. I like flat or low-heeled boots. I got a pair of boots for $10 from them. So far, the quality of the items I got has been great. My favorite purchase is a pair of over-the-knee black flat boots. They were purchased over two years ago, and they're still good today.
I'm a motorcycle rider. I just bought about two months ago another pair of over-the-knee boots, and they actually saved me in a motorcycle accident. They saved my legs. I had a motorcycle accident on my bike in the rain. We were on the highway, and the car in front of me slammed on their brakes. I had to lay the bike down to keep from hitting the van in front of me. I hit the pavement 55 miles an hour. And the bike slid but due to the boots I had on, I had no kind of marks or anything on my legs. They got a couple of scuff marks on them, but they didn't tear up with the slide. It was amazing.
Hello Teena,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Ride safe always!
Best,
Daniel
Reviewed Nov. 28, 2020
I saw a couple of my friends ordered a pair of shoes from JustFab, and I liked them. So, I ordered them. I didn't know, though, when I first started with JustFab that they would be taking money from my account every month. I didn't really notice they were doing it at first until I got online one day and saw I had over $150 in there.
With JustFab, it is extremely difficult to find particular styles because their shoes aren't like ShoeDazzle. JustFab is kind of old-fashioned. ShoeDazzle is more up-to-date. I don't like the selection of shoes given by the JustFab style experts. I never pick anything from them. I love over-the-knee boots. I love heels. I love wedges. ShoeDazzle has a better selection. But both sides lack pumps. Women love pumps. They're made for old people.
Once in a while, you get a pair that look nice, but the rest of them look cheap. You can go into a regular store and get a cheap pair of shoes. Some of them don't even look like they were 29.99. I like my over-the-knee boots that I got from JustFab. They're heels. I usually just get what I like. They have a lot of clearance sales.
Hello Levin,
We appreciate you bringing this to our attention about our product styles. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 28, 2020
I was dissatisfied my experience. I don't have a problem with the company. I just wasn't interested in being a member of JustFab. I've known about them for a while. My niece ordered from them all the time. My sister-in-law wears a nine and I ordered a nine for her, but she couldn't get her foot in the shoe. The shoe fit like a child nine, so I had to send one pair back and I had to keep calling about my refund.
I also didn't even realize I was a member when I was ordering the shoes. I thought I was just placing an order then I realized money was coming out of my account. When I called to find out why, they told me it was because I was a member. I told them I wasn’t interested in being a member, but I couldn't get my money back. My size is a nine as well and I ordered some boots for the value of the money. They came and they were too big. I sent them back, and they were still too big. I never got boots that fit me.
Hello Shanelle,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 27, 2020
I like using JustFab because it's online.
Hello Kristi,
We strive to provide all our members with excellent service! Thanks for the amazing review!
Best,
Daniel
Reviewed Nov. 27, 2020
JustFab is wonderful. I like it, but I don't buy shoes every week like other friends that I have. I can’t afford shoes every week. I’ve been trying to cancel it, and they’ve been taking almost $40 out of my account every 14th. I don’t think it’s fair that I'm not even ordering anything and I already told them to take it off.
Hello Nohemi,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 26, 2020
JustFab is good. It's easy to find the items I like. The quality is good, too. Also, it’s good because you can see everything on your phone.
Hello Reina,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 26, 2020
I had an account with JustFab a long time ago then it popped up again on Instagram. I decided to read, subscribe and it's been great. The shoes are amazing. They're always good quality. Every time, I've never had any poor quality shoes that have come in from them, and the styles are always great. The suggestions for my style are always on point. I also purchased a coat, and that was the first time that I purchased something that wasn't shoes. It was good quality as well.
Hello Kali,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Nov. 25, 2020
With JustFab, I just shop and I look for what I want, and I go about that. I've been ordering from them forever. I just ordered within the last couple of weeks. I have tons of credits that I've been trying to use up. I just had sent back four pairs. None of them fit. In the process, I had already ordered another one. My size has gone down. I used to be like an eight, and now, I'm in a seven and a half. So, I'm having to send those back as well, in exchange. But for the most part, Justfab has been great.
Hello Kelly,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Nov. 25, 2020
JustFab gave new members an offer where they can buy a pair of shoes for $10 and I signed up. The quality is not exactly top-notch, but for what I pay for them, I got what I paid for. My last order was for shoes and a sweater and I had some difficulties with it. They said that they sent the items, but something happened with shipping and they got the order back. Instead of reshipping the order to me, they put it back into their inventory and I never got my item. All they did was give me a credit for it. Apart from that, I have a pair of black boots that I really like.
Hello Quiana,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 12, 2020
I really like JustFab. I can see what's on trend 'cause they keep up really nicely with current fashion trends. There's a lot of snakeskin right now and I can tell 'cause it's all over JustFab's website. It works for me. I keep it as my treat for the month type of deal. It's great overall for people who want somewhere to get a nice top every month. But for someone else who's not as diligent, they might get angry at that, like having to skip the month. But it's not very arduous. It's easy to just click. The quality of the items is good and overall, I'm satisfied. Some things maybe more than others fit wise but nothing's perfect. One thing I'm disappointed with is you can't combine any of the sales with credits that are already there. I probably have six credits right now which are like $40 a pop. If there's a sale, I can't use that credit. I have to spend extra money. I can only use my credit to pay full price.
Hello Chinonso,
We appreciate you bringing this to our attention about credits not applying to any promotions. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 10, 2020
A co-worker of mine had really nice shoes and found out about JustFab through her. So far, I've been super happy. The customer service is great. But the last couple of times I ordered, I was not happy. With the last pair that I ordered, one of the shoes kinda fit me a little loose. But it was very, very comfortable shoes. Then, another one fit me tight.
Hello Mariana,
Thank you for the feedback about our products and services! We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your last order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 10, 2020
I have been ordering from JustFab for a long time. I really like the fact that we can skip the month if we want to or pay the subscription based off it. I like that it's not just shoes. There are also purses and even clothes. I like a variety of things that they have to offer and it's definitely easy to find items. If I want a pair of boots, I can just go and look at boots. I like that convenience about it. For the most part, the quality is pretty good. My shoes seem to last. Sometimes the comfortability could be a little bit better with more support at the bottom of the feet. I can only imagine people who have issues with their feet and it might flare things up. If it's causing pain for me, it might be causing pain for other people too.
Hello Janay,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 9, 2020
The personalized boutique is probably one of the best offers JustFab has. They pretty much hit the mark with the selections and it's easy enough to find the style that I'm looking for based on my search history. They seem to know what I'm looking for or they have at least a variety of styles that I can choose from. What could be improved upon is communicating to customers, whether they are a member or not, that when creating an account, there's going to be a monthly fee if you don't skip the month. I am part of the VIP membership and sometimes I do forget and I didn't anticipate spending the $39.95 that month. If there's an email reminder, it would help my personal spending a bit more and would definitely improve my experience and interaction with the site.
Hello Madeline,
We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 9, 2020
I looked and ordered one pair of shoes eight years ago and then, I realized I accidentally made it into a subscription. If I don't skip the month, then I get a credit, so I don't go with any offers other than getting the pair for the credit that I got. When it comes to ordering, the process is simple, but I should have done a return, and I never did. They have really cute styles, but the material isn't always that great, especially when it comes to boots. Oftentimes, it comes apart from the bottom.
Hello Fabiola,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 8, 2020
Since I've been with JustFab, some of the shoes may have been narrow and I haven't worn them, but I didn't know how to return them. Other than that, the quality is fine. What I like about JustFab is I can calculate anytime. They automatically draw the payment and I just make sure I cancel in the time frame in which I don't get charged for the following month.
Hello Dominick,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 8, 2020
I like some of JustFab's products. I look on the website and get what I want. I bought a pair of jeans, and the zipper didn't work. I keep trying to lock it, and the zipper keeps sliding down. That's the only problem I've ever had with them. I never returned them. Other than that, everything seems fine. I bought a wool sweater and it's baggy, but that's normal for a sweater. I also ordered a pair of shorts and a shirt two weeks ago.
Hello Margaret,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 7, 2020
I have ordered from JustFab for the last six months and I've taken advantage of their sales. Finding the items and styles that I wanted on their website was not hard and everything was perfect about my purchase. I also told my daughter about them and she signed up for it.
Hello Rochelle,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Daniel
Reviewed Nov. 7, 2020
I've been ordering through them about eight years and the quality is good. I've never had to do a return, but I did have a problem with ordering something once and their customer service was great.
Hello Pamela,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 6, 2020
I've been pretty happy with most of the shoes and I've ordered a few handbags from JustFab that I've been happy with. But I had a pair of shoes that I had to do a trade-out with them and the other pair didn't fit either. It had been a few months and I just forgot about it. They even honored returning that other pair of shoes for another pair. It makes me happy. I've had pleasant experiences myself. I like the discount for the credit and when I don't use credits or I forget about them, they're converted to gift cards that I can still use. So it's not something where it expires and they try to take my money and I never get to use the credit for anything for the shoes.
Hello Deanna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 6, 2020
JustFab has been wonderful. I started ordering from them because I love shoes and so far, I like their boots a lot. I've also done a return and the process was very simple and very easy. Aside from that, I like the quality of the items that they sell. They're also priced correctly for the quality and not overpriced by any means.
Hello LeeAnne,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Nov. 5, 2020
I've been with JustFab for years and I like that I can get the shoes kind of cheap but it looks like it's decent quality. However, the selections look okay online but when I get the product, it's not what I want. The material doesn't look the same as online. It looks kinda cheap-ish when I get it in person. The sizes are not true at all. They're super large. I can almost put my fist in the back of my shoe in a shoe size I would normally be able to fit in from another company. I sent probably eight pairs of shoes back. I wanna leave the company but I have at least nine credits there and they said I can't get it back. If I leave, I would have to forfeit that and that's crazy.
Hello Dawanya,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 5, 2020
Somebody who was using JustFab for about six months referred them to me. Their customer service has been pretty good and they have a lot of nice stuff on there. It's also not hard to find the items that I want and I liked the shoes that I ordered from them. But you have to remember to skip a month and they should give you a notice when it's coming out, to make sure you don't miss it if you were not planning to miss it.
Hello Wendy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 4, 2020
If I like the product, I get it. The quality was pretty good. I like to get a lot of things if something's on sale.
Hello Angela,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Nov. 4, 2020
When I first bought something from JustFab, they had $20 boots that I really liked. They were originally 40 and that prompted me to start purchasing from them. The quality of the items I bought from them was good and the shipment was pretty quick.
Hello Vanessa,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Nov. 3, 2020
JustFab's discounts are my favorite. Shipping usually takes about five days, and the customer service is great. I really like the quality of the items I got. It's awesome. I've been buying about 20 pairs of shoes from JustFab and I love it. I like the boots.
Hello Maria,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Nov. 3, 2020
More recently, the selections made by my style expert is starting to change where I don’t know if it’s picking stuff according to my style or if it’s a random selection. It used to be a lot of stuff that I would definitely wear but now, it isn’t anything I would wear and I’d skip the month. Also, at this point, it’s starting to get harder and harder to find my size before stuff goes out of stock completely. My last purchase included a sweater, which I liked, and a pair of sandals. I can get away with it still on a warm day. I still have a lot of the pairs that I purchased from the very beginning of me having a JustFab account. So, they hold up well. If I wear them on a daily basis, they’re gonna wear out a lot quicker but I have no complaints in that department. JustFab is good. I would have canceled by now if I didn't like it. So I’m having a good time with it.
Hello Jasmine,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve your concerns about the selections monthly on your boutique. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 2, 2020
I have ordered from JustFab for a very long time. I took a little break for a while, but I don't have any issues. I'm happy with everything. The items I got are of fine quality.
Hello Jaime,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 2, 2020
I enjoy shoes and decided to buy from JustFab. I like the selections by the style expert but I tend to peruse anything that tickles my fancy. Being able to be given the opportunity to skip a month every now and then is good. I have some credits to burn through and the last purchase I made was about two months ago. I bought a purse, a dress and three pairs of shoes. The purse that I got already broke. Also, the quality of the shoes could be better. When I wear them for extended periods of time, sometimes the sole comes apart on the shoes. They wear out faster relative to other items that I have in my closet.
Hello Elisha,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 1, 2020
I've been ordering from JustFab now for a few years, and I'm pretty satisfied with the customer experience. The only thing I would have an issue with is that when you go to skip the month, I pretty much forget all the time. So, if there was an option where we could just buy without having to skip a month, that would be great. I like the buy one, get one half off sales. When they give a discount, I try to get something because it's always something that I either got on my wish list something that’s always a sale. The items I got are all in pretty good quality. I love the shoes. I've never really had a bad pair of shoes. I've noticed sometimes with the boots that aren’t platform ones, they can be a little bit tighter fit. But other than that, I've got a pretty good experience with them.
Hello Shandel,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve your concern about skipping the month. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 1, 2020
I've been with JustFab for about seven years now I and I just like what they had to offer. I ordered three pairs of shoes recently and the quality was pretty good.
Hello Merieux,
We are happy you are enjoying the quality of our items! Have an awesome day!
Best,
Daniel
Reviewed Oct. 31, 2020
In most cases, I have a larger shoe size. A lot of times, I like shoes that I could never find in my size, and JustFab goes up to a size 11. They have a huge selection, and many of the styles that I've found in other shoes, JustFab has a version of it and the size of most of the stuff I've ordered have come true to fit. The price point is normally 40 bucks a shoe, and then I have the option to skip the months that I don't wanna buy anything or I don't see anything that I like. I had one issue where they split up the order, so it came in two different packages, but that was fine. Normally, I get my stuff within seven days or less. They also run specials from time to time, and the quality is good.
Hello Maria,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Oct. 31, 2020
I wanted some unique shoes that other people would be into. JustFab also had a partnership with RuPaul in the early times and that was a huge motivator for why I ordered from them. They're pretty high quality products. It's the same price for the most part, no matter what. It's consistent and I kinda know what I'm expecting or how much I can expect to spend whenever I go to order.
It's nice that every month, I'm able to like skip a charge unless I forget. But if I get charged, that charge is essentially like I'm spending money now to be able to pick out what I wanna get later. If I wanted some shoes, I'd just pick them out 'cause I've already paid for them. It used to be that when you would skip the month, you had to fill out this form survey, which was very frustrating. But they stopped doing that. Now, it's just like, "Yup. I skipped it. It's done." Then it takes about two seconds. In a perfect world, they would remind me to skip the month. But I also recognized that as a business model, it's probably not ideal.
Hello Alyssa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 30, 2020
JustFab had shoes in my size. When I ordered, they actually stuck to the size and they were comfortable. The quality was really good too. I like everything about JustFab. I like the credits where if I don't buy something, it still goes to my account. I bought my first pair of boots from there and they lasted me so long. This was 10 years ago. I ordered heel boots a month ago and they are really nice and comfortable. I had surgery on my foot and I can't wear heels like that anymore. But I wanted to try these boots.
Hello Camille,
Thank you! We love being able to provide a positive product experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Oct. 30, 2020
On the 3rd week of September I placed an order of two pairs of boots, and my VIP membership. An entire month later I still hadn't received my boots, my tracking kept saying it was in Arkansas, meanwhile delivery should have been in Kansas. I called up customer service and was told that there was a misprint on the shipping label, I verified my address and they confirmed it's what they had. Representative told me he would look further into my purchase.. Came back about 5 minutes later and stated that it turned out one of the pairs I ordered was out of stock. Tell me how there was a misprint and my order arrived in Arkansas, but oh wait it was actually out of stock.
Representative told me they would reship my order and I could get my money back on the second pair of shoes or pick a new one....Stupid me I picked a different color of the same pair. I got confirmation they would be re-shipping them. Now here we are October 30th and I have yet to receive anything, so I call back and I am told they delivered on the 22nd. This is the furthest thing from the truth, I have received only one package the past 3 weeks and it was an Amazon package, my office has no package for me, USPS has nothing, have never received a letter of an undeliverable shipment per USPS. While I was on hold I received an email that my package had just been shipped and was being transported to the shipping warehouse....
HOW could my package have been delivered on the 22nd but on the 30th WHILE ON THE PHONE WITH CUSTOMER SERVICE get an email my package has shipped. I have been lied to numerous times by them. They won't give me my money back even after requesting it, I spoke to a supervisor who offered no other insight or help than what the initial operator told me.... What kind of supervisor is that? The frustration of ordering boots 6 almost 7 weeks ago and not having anything to show from them, except emails and tracking updates that go nowhere. This is the absolute worst company I have ever bought from before and I will NEVER use them again. I want my money back and I want my membership cancelled. The lies are outrageous and the lack of decency and knowledge when talking to support staff is even more frustrating.
Hello Natalie,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 30, 2020
I'd been ordering from JustFab for a few years. I started about five years ago and I stopped for a while because it wasn't in the budget. With everything with COVID, I stopped buying from them, but then they recently ended up gifting me a credit from my absence of purchasing for so long. I ended up ordering again and it came in quick. I've always gotten my order when they told me I was gonna get it. They have a tracking site that I can go to track and see where my shipment is. JustFab is a cool website and I enjoy everything that they have. The quality of the shoes, clothes, and even purses' is good. It's sturdy. I love shoes, and I take care of them as well. I have plenty of shoes and even clothing that I ordered from a couple of years ago and they're still good.
Hello Jacqueline,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 29, 2020
I like the unique shoes from JustFab. About 50% of the style expert selections are relevant and the other 50% are not really me. There were several boots that I purchased from them that I really like. But I kinda need to replace them fairly frequently. I had a pair of gray full suede boots and the soles were painted brown to make it look like wood, but they were really rubber or some kind of material of that kind. The paint wore off, so then, it looked cheesy. I got a different pair to replace those. I bought a pair of boots about two months ago or so and the quality was okay.
Hello Ursula,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 29, 2020
One day, I tried to order for seven hours a couple of pairs of boots and JustFab’s service would not allow me to make the order online. I kept on trying and then, I tried to use their chat but it broke off. I then tried to call and their phone systems were not working. I still couldn't make the order online. I called in and they were able to place my order but they put in the complete wrong color for the shoes. I tried to intercept the delivery and tell them, and the gentleman said that I could wait to get them and then return them. Then, I could reorder. I told him that they were on sale and this has happened to me before. When I tried to reorder, I couldn’t because they were no longer available.
I had two orders and they delivered them. They sent me duplicates of colors that I didn’t even order and sent me wrong sizes. I got on Twitter and even reached out to them that way, thinking somebody would have done something. Then, I made numerous calls to the customer service and nobody could get it right. I even tried to speak to a supervisor to see if I could get it situated. They said they were going to connect me and I got rerouted to another agent. I tried and tried. The product quality is very good but JustFab is terrible. I've been with them for so many years and I've got probably about 16 credits. I am going to use all the credits that I have as soon as possible so that I am not rebilled for another month and I'm going to discontinue my service.
Hello Brandy,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 28, 2020
I like the styles from JustFab and I'm good with the style expert selections. I just bought two pairs of shoes last week. One was a pair of pumps, and booties. The quality was great. Better than I expected. I have an olive green pair of boots that I bought a long time ago and those are my top favorite.
Hello Jackie,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Oct. 28, 2020
I bought jeans and shirts at JustFab, and the sizes are accurate. The quality of the jeans seemed to be good but I didn't like the shirts that I bought. What it looks like on the picture and when you get it is not always the same. The shoes are cheaply made and the quality is not very good. They don’t last every long and get scuffed easily. I still have the membership because I keep forgetting to cancel it. I’m not consistent enough to cancel every month so then I get billed for stuff that I don't want. But I order it because I'm not gonna waste it. I’ve got three credits left and once I'm done using those, I will be canceling. People should be aware of what they’re purchasing. You pay what you get for.
Hello Paula,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 27, 2020
JustFab’s boots and shoes stood out to me and made me want to buy from them. My last purchase was a pair of boots a month ago. The quality is good. I’ve been able to take advantage of special offers such as buy one and get the other one for $10 or occasionally when they have a sale. I'm a shoe fanatic. So my favorite items are my thigh high boots, my wedges and my ankle boots.
Hello Shilisa,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Oct. 27, 2020
I like JustFab's monthly boutique and their shoes. I also like their VIP boutique rewards. The style expert suggestions are on-point. The quality is very good. I love the booties that I got from them. It's been a great experience.
Hello Tiffany,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Oct. 26, 2020
I’ve been with JustFab since Kimora Lee Simmons was on it. I like the price and I’ve gotten buy one get one offers. As a VIP, I get the discounts at the end of the season when they lower their prices tremendously. The shoes are very cute and they’re good quality. I’ve had some of the shoes for years. I get most of my boots from them and I get a lot of compliments on it. I had one of my friends sign back up because she's seen the camel boots that I wore this past weekend. I have no complaints with JustFab and I'm gonna keep my subscription.
Hello Melinda,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Oct. 26, 2020
JustFab's selections could be better. They say, “What do you like? What do you want?” Everything is pretty much repetitive. And the selection is the amount that's available. It’s not feasible. By the time you get your alert, your size is sold out. JustFab should be able to send that information out to you a lot quicker. But it is what it is. I purchased a cardigan not too long ago. I got a 2XL, and it didn't fit. I normally get a large, and I got it oversized. But it was too small for me. Recently, I got a bunch of boots. It was the stuff that was on sale. So, the stuff that I really wanted, I couldn’t get. I had to settle for something else.
Hello Ebony,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 25, 2020
My experience with JustFab has been on complete accident. I signed up once when I was 15. I'm 23 now. I just wanted one month because JustFabhad that sign-on thing where you get two pairs for $10. So, I was like, “Hey, dad, this is really cheap for when I need a pair of boots for the winter or whatever.” And then, I never unsubscribed because I wasn't aware of it. My dad called me a month ago. He asked, “What is JustFab?” And I'm like, “What are you talking about?” Apparently, my dad, for the last eight years, has been charged monthly for JustFab, and I was only ever able to get 11 months returned on it.
I like the quality of the shoes. I'm wearing the boots straight now. It's annoying that most of the sneakers don't come in half sizes. I’m small-sized and younger. I'm a true seven and a half. I don't fit it in sevens, and eights are too big. JustFab doesn't have half sizes on their sneakers, or most of them, the workout ones. Another thing is that I wish that there were younger looking clothes. It seems they're making it for a more mature person. And as someone who just tries to just spend this money, I found it difficult to find clothes that I liked. Also, their jeans don't come in my size. And they don’t have socks.
The customer service has been immaculate. And the online interface is super user-friendly. It's really just the limited inventory and the limited sizing. JustFab has the plus-size range, which is admirable. However, what they have in stock isn’t cute. It isn’t my style. There are some pieces, but they're few and far between. I also wish I was able to use them on their sister companies, like at Savage, or even on ShoeDazzle because it seems like they're partnered with ShoeDazzle. But I'm sure that that is only limited to me, because most people don't have $2,000 worth of credit that they're trying to spend all at once.
Hello Corinne,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 25, 2020
JustFab is very convenient and I like the majority of their styles. There are things that I have gotten from JustFab that I get a lot of compliments on, but I don't see other people wearing. I like that and I can appreciate that. Everything that I've purchased off JustFab, I still use to this day. The quality is very good.
Hello Carolisha,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Oct. 24, 2020
I’ve been with JustFab since 2011 and being a member, I like the different options. It’s nice because when I go into shoe stores, they don't have it all. With JustFab, I can find a bunch of different things. My style changes all the time. So, sometimes, the selections by the style expert would be a little off because I'll feel different one month and I do another month. But they usually have some cute things on there. If not, I can go and search if there's something specifically that I want. My shoe selection is very different but I like the high boots. I have high heel boots, booties, sandals and the fluffy boots. The quality is great. My shoes don't fall apart so that's promising. I take advantage of the special offers all the time. JustFab had a boot sale not too long ago and I bought seven pairs of boots. The sizing is good but the boots didn’t fit me in the calves so, I had to return them. I didn't realize I needed a wider calf.
Hello Samantha,
Thanks for writing a review about our products! Your comments regarding our monthly selections online will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Oct. 24, 2020
My shoes from JustFab have always lasted. There was one that I did have an issue but I kept forgetting to send it so it never made it. But the returns are mindlessly easy. You get the label and you send it. So, it’s just me making it to the post office. One time, somebody stole one of my packages off of my porch, and JustFab re-mailed it back out like it was no sweat. It was awesome. But the variety is not always really good. JustFab should bring back the Old Town heeled boot. That was the one that got stolen off my porch. When I called back, they didn’t have any in my size. Other than that, I like the selection and the ease of being able to order when I wanna order and letting it fill up to get myself a hidden gift without tapping into the monthly budget. It comes out slowly and then I'll choose when I wanna go on. But if I rack up all these dollars, I wish I can use them on the sales. It’s something that I've paid into and I hate that I cannot use it towards the sale.
Hello Shaun,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 23, 2020
I liked the styles at JustFab, which made me want to buy from them. The shoes are my favorite and the quality is good.
Hello Ashley,
We are happy you are enjoying the quality of our items! Have an awesome day!
Best,
Daniel
Reviewed Oct. 23, 2020
It’s pretty easy to find things that I'm interested in with JustFab. I don’t shop as much as I used to but if I see special offers, I can take advantage of it. It’s not difficult. A few weeks ago, I bought a pair of boots, Christmas presents. I'm very happy with the quality of shoes from JustFab. But their clothes are not as good a quality as their shoes. The shipping times were within the normal range. Also, the returns and dealing with customer service has gone well for me.
Hello Nathalie,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Oct. 22, 2020
I've been a JustFab member for so long. I was in college when I first signed up and I liked the deals. I loved them. They had 50% off or buy one get one free. They always got me with that. The quality and the price were always good for me. The first time I got my account, I bought a shirt and it was cool. But I don't really buy too many clothes or accessories. It's mainly just shoes.
There were had a few things I had to return and the process was pretty good. It was free returns so that was appreciated. I still have a lot of JustFab boxes in my closet. And when I was looking everywhere for some all-white booties, I got a pair from them and I'm in love with those. I had a recent order within the last couple of months and it was my first time doing the auto-pay because something was out of stock. That was pretty cool.
Hello Kimberly,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 22, 2020
I liked the convenience of being able to shop online and then have those products delivered to my home without me having to go into a store and within crowds and traffic, which made me decide to buy from JustFab. Finding the styles I’m looking for is very easy and there are too many good options that you don’t know what to decide on. I have the automated VIP thing set up. So, when I notice that I'm getting too many credits, I would go on there and try to order something. The selections given by the style expert are great. I've only had trouble with maybe one shoe and it was a heeled one. But outside of that, I enjoy the quality of the shoes. They rival some of the more expensive name brand shoes that I have. I wear all of them very frequently.
Hello Aja,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 21, 2020
I liked the price and the variety at JustFab. I’ve bought a lot of handbags and the last time I bought shoes was four months ago. They aren’t the best quality but they’re okay for the price.
Hello Dawn,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 21, 2020
I liked the different styles JustFab offered. The price was less than eBay's. A month or so ago, I bought a pair of boots and a bag. Both of them are good. All of my purchases are my favorites. My experience with JustFab is fine, except I forgot getting charged after you skipped a month. Other than that, everything's great.
Hello Patrice,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Oct. 20, 2020
JustFab has good deals sometimes but the quality isn't all that great. So, I end up sending a lot of things back. Sometimes, the shoes aren't comfortable and the clothing doesn't always fit the way I want it to. I only have difficulty on returns when I procrastinate too long. You have 30 days to request the return or exchange and if you don't do it within that timeframe, you have to call customer service. Sometimes, they honor it. I don't like that you get charged if you don't skip on time but I've learned to make sure I do that. Everything is fair but I'm planning on canceling once I have all my credit spent.
Hello Angela,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 20, 2020
Everything comes in quick and I've been pleased with what I have purchased. Overall, I would rate the quality good. I wasn't super pleased with the quality of the couple of the boots that I got in the last shipment. They seemed a little plasticky. But I got three pairs and out of them, only one was like that. I still like them. They're good for rain and snow. My favorite was a jacket that I bought a couple of years ago. There have been a few times that I forgot to skip the month when I wanted to, and that is frustrating to me. I just spend the money. But once in a while I forget. If they had a longer period for you to skip, that would be good.
Hello Elana,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Oct. 19, 2020
DO NOT PURCHASE ANYTHING FROM JUSTFAB! I ordered two pairs of shoes for 40.00 and was charged 39.95 for four months. I was then refunded for two months after contacting JustFab and was told my account was cancelled. I was then charged another two payments for September and October 2020. Looking back at my account I saw that I was Double charged for the month of August and they only refunded me back on. I called to have this charge taken care of and they denied it. I asked them if they would like me to send the banking information and they said no and that they weren’t willing to assist. The guy on the phone was extremely rude and unprofessional. Save yourself and do not purchase anything from them. Do not keep your banking information on file as they love to charge you for items and VIP plans you did not authorize.
Hi Kimberly,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,Cathy
Reviewed Oct. 19, 2020
I bought a sweater from JustFab and it was okay. But when I got some of the shoes, the material was cheap. And then a lot of times, the wide width is not really wide width. Also, I often skip the month and don’t get anything. I have to put a reminder on my phone because otherwise, I will forget.
Hello Breia,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 18, 2020
JustFab's selections are nice. Also, I liked the prices. I bought a hat and face masks last month. They're okay. The masks were too small. But I bought jeans a couple of years ago and they're my favorite.
Hello Stefaney,
Thanks for writing a review! Your comments regarding our face masks will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Oct. 17, 2020
I love their styles and prices but I don't like that they sign you up for a monthly subscription without really telling you until you get the bill.
Hi Yajaira,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,Cathy
Reviewed Oct. 16, 2020
The site is pretty easy to use, the VIP program can be very useful (except when you forget to skip the month). Customer service is good and quite helpful from my experience.
Hi Lulu,
We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It’s a goal met for us knowing that you are satisfied!
Best,Cathy
Reviewed Oct. 15, 2020
DSW warehouse makes purchasing very easy. They have no hassle returns. I like to be able to get them shipped to me in a reasonable amount of time.
Hi Cynthia,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,Cathy
Reviewed Oct. 14, 2020
I saw really cute shoes at a good price at JustFab and I've been a VIP member since 2011. I like the selections. They're good. I love all my purchases from them. I bought some heels about 2 months ago and the quality is excellent. I love JustFab. Their shoes are so great.
Hello Tameika,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 13, 2020
JustFab carries my shoe size and finding an item on their site is very easy. I was looking for clear-heeled shoes and I couldn't find shoes like that anywhere. Also, everything outside is size 10 or 11 and I'm a size 12. When I found size 12 shoes on JustFab, I bought this and that as they fit my feet right. They're of good quality and they hold up fine compared to other shoes I have. The last time I ordered, I ended up buying three pairs which got to me in five days. I'm waiting for boots season.
Hello Brittany,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Oct. 12, 2020
I've been a member of JustFab for a couple of years and I've been able to take advantage of their clearance sales. They have a VIP member thing where I can buy one thing and get half off of the price of another thing. Most recently, I bought a foot scrub that I ought to put on my feet overnight to soften them up. I really enjoyed it.
Hello Christy,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Oct. 11, 2020
I love the shoes on JustFab and their prices. I also like how there, I can get things that I don't see anywhere else I shop. Finding my style at JustFab is very easy. If I'm looking for something specific, it's really easy to set the parameters to find what I want. I hit their offers when they do everything for $10 at the end of the year or boots for $15. Overall, the items I have bought have been of really good quality. I've gotten a pair from the Gwen Stefani line through them and they're really cute and comfortable.
Hello Robin,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 10, 2020
JustFab is a pretty solid company. I've been a member with them for years and it’s an easy website. They have good shoes and purses. Their selection’s perfect. I usually get something every so many months, usually when the seasons change. Their booties are awesome and the quality’s great.
Hello Mallory,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Daniel
Reviewed Oct. 9, 2020
I like the shoes that I got from JustFab and the price. I do like that I don’t necessarily have to buy shoes every month. I can skip. I usually like the sale that they have at the beginning like just before fall on boots and booties. The booties that I recently bought are really cute. The quality is great. They last a long time. JustFab has a great selection and a wide variety. The customer service is good too. I've had great experiences with them.
Hello Taleasha,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Oct. 8, 2020
I really like the styles that JustFab had and some of the brands that they carried at the time that I signed up. When you’re a member, you get your membership discount and it's pretty easy to find the items I want from their selection. I purchase all kinds of shoes from them, but I don't get them as much anymore and I get my monthly membership quite a bit now. And they don't have as many boosts as before. Then, some of the heels that they have are super-high and they don't carry it in-between.
Other than that, the products I receive from them always have pretty good quality and I've only gotten three things from there that haven't been good quality. One time, I bought a dress from there and the dress completely disintegrated in a delicate wash. It was just blown away, then a string came out and the whole thing was unwearable. And when I went online to try to return it, I told them that I only got to wear and wash it once. But because it wasn't within 30 days, I couldn't return it. Aside from that dress, I wore the other ones that I bought from them for a little bit and they went out. But some of the shoes that I've purchased from there lasted two years. And they got worn a lot. So, some lasted or were excellent quality but some were just not as good.
All in all, JustFab should carry more name brands like they used to, even if they're not super Kardashian quality brand. They used to carry brands that I at least knew of but now, they might carry something I've never even heard of and seems like a made-up brand. They should have a different variety of brands because they do come with a style. Jessica Simpson has their own style and Fergie has her own style. And JustFab should have those types of things with their shoes.
Hello Jennifer,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 7, 2020
I've been a member of JustFab forever. I don't particularly like shopping for shoes in a shoe store and it seems simpler because it was just shoes back then. The quality is great although I purchase very few items now because I can no longer wear three-inch heels. It seems as though everything is geared towards younger-aged people now. So, I seldom purchase anything much anymore, except clothing items. Except for jeans and pants, some of the dresses are usually bigger than expected. So, I can pleasantly buy a smaller size. I've done BOGOs on shoes but a lot of time, those are non-returnable items. So, I'm very careful about doing those.
There was one day when I was asked to hold and I ended up holding for an hour before I realized there was no one I was holding for. But that has never happened before. I've usually been helped quickly so I figured that was some kind of anomaly that day. I have recommended JustFab before to my sister and she did it for a while. But she likes to shop in person, so she didn't stay on for very long.
Hello Sybilla,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 6, 2020
Back then, there was a Jordan that came out. It was called the Bugs Bunny and it was white, gray, and orange. I could never afford it. JustFab came up with the girl sneaker version of it and that's what made me do that purchase. It was 40 something dollars and I was in my budget. I love the style expert selections. I also have to learn how to redeem the 4,000 and something points that I have. I like the fact that they take $39 out of my check when I skip a month. I like when that builds up 'cause I don't always have money to purchase something that I wanna purchase. The quality of the items is amazing. Please don't change JustFab.
Hello Keshia,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Oct. 5, 2020
I really like using the site. It's so helpful in finding what I need and I think that's what people want. They want all the tools to what they are looking for. It sure makes it so much easier to navigate.
Hi Robert,
We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It’s a goal met for us knowing that you are satisfied!
Best,Cathy
Reviewed Oct. 5, 2020
Being a VIP member, I get free shipping and I always get a lower price than the original price of the shoe. I like that my boutique is updated monthly. I also like the selection given by the style expert and I think it matches me. I just got some new brown riding boots, so those are my favorite right now. I haven't even worn them yet, but I love them.
Hello Kaysha,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 4, 2020
I bought plenty of shoes from JustFab. The high boots are what I like. It's really comfortable and perfectly sized. The style expert selections were nice too. Then again, I look at all the shoes. Overall, it's fashionable.
Hello Nancy,
We are happy your items are a perfect fit! Hope you have an awesome day! We are glad you are enjoying our products!
Best,
Daniel
Reviewed Oct. 4, 2020
I've had membership with JustFab for a long time. We used to travel quite a bit and I ordered a lot of stuff because I lost all my shoes and also for some gifts. But now, we're retired and I'm not using the membership as much as I used to, except for tennis shoes and sandals. I liked their selection. Sometimes I needed shoes to go out for events and be more dressy, and then also when we go travel, I needed hiking boots. They always had a good variety for things that I needed. Sometimes I would save up the points and do like either fall or spring, if I didn't need anything that particular month, then buy kind of what I needed for the summer or for the winter, based on what they had out for the new season.
If you know your size, then you can go through and pick styles. I've hardly ever had to return anything. So it's real convenient to not have to go out and shoe shop just for regular things that you need frequently. If there's some special thing, I might go shoe shopping, which I like to do when I was younger. But I don't like to go out and shop in person much anymore.
JustFab has good pricing. If you wanna try something that's a little bit more trendy and might not be in style the next season or the next year, then you haven't spent a ton. It's not like going out and spending $300 on a pair of shoes that might be trendy now, but aren't gonna be in fashion in a couple of years. So it's kind of fun being reasonably priced and to be able to buy some fun stuff that you might have to replace, but you haven't spent a ton of money. The quality has always been really nice. I've ordered a lot of purses and t-shirts and tops and I've never had a problem. They have really cute product. I like the membership concept.
Hello Theresa,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Oct. 3, 2020
I took a look at the site and I saw a number of things that I actually liked. I also liked the idea of having a personal shopper. Most of the time, I like the styles that are selected for me. Unfortunately, I have a shoe collection that is ridiculous. So I have to choose my styles carefully. Otherwise, I end up with 10 pairs of the same kind of boots or shoes. I love the sales. They had a sale on boots and booties and because I had credits available, I was able to get three pairs of boots just by paying the shipping. It doesn't get better than that.
For the price that we are paying for the items, the quality matches. Typically, I can wear my purchases, and these are the ones that I wear on a regular basis for two to three years before I think that they need to be replaced. But for 45 bucks or less for a pair of boots, you can't beat that. My favorite would be the embellished sandals that they have on sale during the summer. You can go to a bunch of places and find the same style or pair of sandals. But I’ve been able to find a variety of things that they sell in terms of that that I haven't seen anybody else with. I also like the fact that they recently added plus size clothing that doesn't look like my grandma's bed sheet. Fashionable plus size clothing that doesn't look like I'm wearing a moo-moo. That’s a big bonus for me.
JustFab gives you enough time to look at the selections, and if you're unhappy with the selections that you have, you have so many options from skipping a month to getting a different selection or shopping for something that wasn't recommended for you. They give me enough time to make a decision, whether I wanna purchase or not purchase, and I'm not penalized when I don't purchase. I love it.
Hello Denise,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review about our products and services!
Best,
Daniel
Reviewed Oct. 3, 2020
I have a friend who subscribes to JustFab and I wanted to try it myself. It was easy to be able to find what I was looking for. The style expert is pretty good and the selections really match what I will like. This is the third month that I'm a member and I'm still trying to figure out how things go. But so far, I like it.
Hello Takiah,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 2, 2020
My relatives spoke very highly of JustFab and I also liked their selections. Around three weeks ago, I bought a pair of boots and the quality was really good. I also bought a pair of loafers and I love them.
Hello Faridah,
We are happy you are enjoying the quality of our items! Have an awesome day!
Best,
Daniel
Reviewed Oct. 2, 2020
Their shoes are sometimes awkward as far as the slant of them. I’ve worn six-inch stilettos with no problem. There's a normal slant that you get with a heel, even with a high heel. But they have this kind of abnormal of a slant and to the point where it makes your feet hurt. With the strappy heel sandals, I wear an 11 and the way they fit is like my foot will slide too far into the front because that strap is more for a wider foot. But my favorite is the tall boots. I have a bunch of them. Also, my niece loves the booty heels that I bought from JustFab.
Hello Lalonna,
We are happy your items are a perfect fit! Hope you have an awesome day! We are glad you are enjoying our products!
Best,
Daniel
Reviewed Oct. 1, 2020
There's a lot of shoes on the JustFab website. I enjoy the heels that I buy from there. It was just that I bought a couple of sneakers a while back, and one of the sneakers were bigger than what the picture showed. Sometimes, it's like the pictures kinda lie. Then the style expert selections are a little outdated. It probably needs to get updated. But every time I call them, if I forgot to skip a month, they would return my money, so it’s nice.
Hello Sandra,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding updating the style preferences online will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Oct. 1, 2020
I saw a commercial on TV for JustFab and I saw the difference in how the clothes look from regular working clothes. When an item first comes out, it's easy to find it. But once it gets a little bit more popular, it's hard to get. I’ve been a member for years now. I like the different styles and colors, and the sales that they have. They have a good sale towards anything. The style expert usually suggest things that I would wear. My most recent purchase were the track pants. The things I order from JustFab are usually good quality. I've had a good experience and is very relevant of today's style, which is cool.
Hello Maya,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Sept. 30, 2020
I was a JustFab subscriber years ago and then, I just let it cancel out. I started doing it this year. I bought a pair of boots and a jacket. I like them but I'm short so the boots are kinda long for me. I got the longer boots but I'm not gonna wear them because they rub in the back of my knee. I bought them when they had the $10 boot sale in the summertime so it was well over the 30 days and did not return them. I don't do the style expert because I am an admin assistant, so I try to dress as appropriately as I can. The shoes doesn't matter. I go with whatever I feel that month and I just look at stuff that I like. Some people will like JustFab and some people would say it's another little company that prefers to go to Nordstrom.
Hello Jessica,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 30, 2020
Being a member, I like the sales that JustFab has, their variety in boots. There's always 50% off going on most of the time. Most of the style expert selections are nice. Free shipping is good as well. An excellent experience overall.
Hello Jodi,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Sept. 29, 2020
I liked what I saw with JustFab, with the shoes, and I liked the fact that I could receive them every month without having to go into the store. I can shop online and get them sent to me. That was a plus. It was pretty easy to find the items I was looking for, to start putting up what my profile was, pretty much. They attached to me pretty well, and then going off of what I probably ordered most of the time, so it was accurate and it went smoothly. Being a member, I took advantage of the sales, the clearances that they have, and the discounts at the ends of the season. The quality of the items was good although there was one incident with a shirt that I've purchased over this summer. It was a very nice fabric, but when I put the shirt on, the threads kinda separated. It wasn't strong enough. However, since I know how to style stuff, it was okay. I ended up making it like my own.
Hello Shanara,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Your comments regarding our products will help us know what we can do better. Have an awesome day!
Best,
Daniel
Reviewed Sept. 29, 2020
I’ve been a member of JustFab for so many years and I’ve purchased all kind of shoes. I just bought some sneakers. I bought some heels, wedges and a variety of things. I like the quality. They hold up very well. I also bought a purse and they were good. The customer service took care of everything when I reached out to them for returns or when the system would say the shoe wasn’t available. They researched to make sure they found the shoe for me. The website is simple and I like the filters, which makes it easier.
Hello Laurinda,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Sept. 28, 2020
I liked JustFab's product on their website. But also, I love the way they did the pre-purchase questionnaire. I've been a member for more than 3 years, and I like the selected boutique. I take advantage of the reward points, and I love the magazine subscriptions that are often offered. The items I get always have great quality. My favorite item from them is a sweater. It comes down to my calf. It’s open. It’s got a couple pockets on it.
JustFab's customer service is really good. I've needed to call them once for some issue, but it was taken care of without any problem. With JustFab, I love feeling like I have someone to cater to me. When I go in there, they pick these selections just for me, and they're always right on point. Sometimes, they'll even throw in something. It’s like, “We thought you might like to try or look at...” That's always really nice. I haven't really had any issues with going online either. The site's not freezing or adding things to the cart or removing things.
Hello Carethia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Sept. 28, 2020
I purchased six items from JustFab a couple days ago: a navy-blue petticoat, black and white pants, a black pair of pants that tie in the front, a pink trench coat, a white basic button-down shirt, and a cowl-neck navy-blue sweater. I've already worn a couple of the clothes. It was really nice quality. I was pleasantly surprised. I have always just purchased shoes. That was my first clothes purchase and it went well. The only thing that I don't like is that each month, it will come out of my account. And if I forget, it will automatically come out of my account. I don't like it being a subscription type of thing. I hope I could change it so that I don't have to decline it every month. But JustFab is good with giving me my money back if I need it.
Hello Kalaina,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 27, 2020
I recently purchased a pair of sandals from JustFab and it's a thong one. With any thong ones, I usually get a little bit of irritation, but it doesn't matter who manufactured it or where I get it from. There's always just a little bit of irritation that happens if I wear it for too long. Other than that, they should move the skip for the month option to a more clearer area on the website when you log in. With the other provider that I use, it's right on their first page as soon as you log into your account. But with JustFab, it takes multiple clicks to get to that point and every month, I struggle to find it.
Then, there are always 20 different questions that you have to get through before you can finally skip for the month. You have to explain why and that's a little insulting. A lot of people also don't like that money gets taken out of your account if you forget, and we live in a world now where things happen and you do forget and we can't afford to have an automatic payment taken out of our account at any given moment. Aside from that, JustFab doesn't send out reminders to tell you that it's your last day to skip the month type of thing. But luckily, I'm with another subscription company that sends out reminders, so I do them all at the same time. But it would be convenient if JustFab offered that as an option.
Hello Jennifer,
We appreciate you bringing this to our attention about our products and the skip the month option. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 27, 2020
I purchased a sandal from JustFab a few months ago. Sometimes JustFab has nice stuff, sometimes not really what I like. But it's not every month that I get something. I just skip the month. The only thing is, if I forget to skip the month, they do a charge. They charge the card automatically every month. Sometimes, it's not bad because I call them. I don't want that credit so I call them. It's a bit difficult with them refunding. Other than that, the quality of the items is pretty good.
Hello Liz,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 26, 2020
I purchase from JustFab three times a year and I get what I pay for. I take advantage of their discounts or clearance stuff all the time. Besides shoes, I also ordered a jacket and it was of good quality.
Hello Vanessa,
Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Sept. 26, 2020
I've purchased some purses and some shoes that I've been happy with from JustFab. I would look at the sales and it's like, I don't have any more room for shoes or purses. But then, when I had a credit because I had forgotten to decline the month, that was when I got interested in the sale. Then when I read the fine print that I couldn't use my credit, I decided I really don't need two new purses.
There were a couple of times that I've forgotten, and that was okay because that was on me, but it was difficult to spend my credit. I would’ve spent it and probably upsold had I been able to use that credit on a sale item, but it was restricted just to regular items. That was kinda pissy because they already had my $40. I should be able to spend it the way I want. Currently, other than this part-time work I'm doing right now, I'm retired on very limited income. So, even if it was absolutely fabulous, I really couldn't afford it. But I did need a new purse. That was my last purchase. After that, I cancelled my membership.
Hello Pamela,
We appreciate you bringing this to our attention about credits cannot be combined with promotion. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 25, 2020
I liked JustFab's pricing, and the convenience of it that I could shop quickly and easily. They have new arrivals and I tend to gravitate to that. I also like that my credits kinda accrue for months. Then I can go on and splurge and buy stuff all at one time. There was an offer I did. But when you do it, you can't use your credit either. So it's that kind of sucks. I had to pick one or the other. But the offer was good. The store is great overall. A few things do fit my style. The stylist actually works. I liked that they had an app, but I know they discontinued it. They should bring that app back. Overall, JustFab is a really convenient fun way to shop for the things you like.
Hello Bridgette,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve your concern about credits cannot be combined with promotions. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 25, 2020
I saw an ad on Facebook for JustFab and I've been a member for five years. At that time, it was just shoes and handbags. I liked the idea that they were reasonably priced and they were good quality. The best thing about being a member is if I don't want to purchase a credit each month, I don't have to. I have five days at the beginning of the month to say that I wanna skip this month. So, I'm not charged if I don't want anything then. The selections from the style expert is wonderful. As you decline or accept items, they get more tailored to you specifically. Most of the items are stuff that I would normally pick. But if there's something on there that I don't like, I can ask them to send me a new boutique and they'll send me new options to look at to see if maybe they're more fitting to me.
Hello Amy,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Sept. 24, 2020
I wanted to buy shoes from JustFab. It's easy to find the item and style that I'm looking for. I also bought jackets, shirts, full outfits and purses from them. The quality is very good, especially the jeans. I was skeptical and then I ordered one pair and I was like, "Okay, these are really nice. So I'm gonna order another pair, maybe it was a fluke. No, these are really good pants." The only thing is the monthly membership, I wish I'd be able to pause that instead of having to go in there every month. I was out of the country for a while and that completely slipped my mind.
Hello Cieara,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 24, 2020
I heard about JustFab on social media and the boots looked nice, which made me want to buy from them. I’ve been buying from them for six years and it's not too hard finding my style. The selection from the style expert is good. The boots last a long time. I have some suede leather boots that I can't find there anymore. It's outdated because I've had them for almost four years already and I wanted a different color.
Hello Monica,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Sept. 23, 2020
JustFab has a variety of styles and for the most part, the styles their style experts give me are good. Recently, I used two of my credits. I bought a dress and two pairs of summer-style shoes. So far, my favorite purchase from them would be the pair of booties that have little heels. They go with all my jeans, but I can’t wear them often because on one side, the zipper would always come down and I couldn’t get it to stay up.
Hello Autumn,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 23, 2020
I like some of the shoes that one of my friends gave. She told me where to find out about it and it worked. My particular style of items wasn't hard to find. I scanned through them and I picked out what I wanted. Every so often, I get a little sale here and there but I don't get it every time I order. I don't really keep up with it. The quality of the items is alright. I hadn't wanted any of the shoes lately though. I bought sandals for the summertime but I forgot to cancel this month and it was too late. I used to try to order online but their website was messed up. I couldn't ever get through when I first started in the middle of ordering but now, it's okay. I'm able to get on there and I get my shoes in good time. There's no problem with it. We love the shoes.
Hello Lashondra,
Thanks for writing a review! Your comments regarding our website, promotional offers, and products available online will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Sept. 22, 2020
I’m going on three years now with being a JustFab member. It’s easy to find what I’m looking for and so far, I've enjoyed the selections they’ve given me. I've seen a couple that were on my wish list. The only thing is that I'm now downgrading from a 4-inch down to a 2 or 3-inch heel, but every other shoe I like is four and above.
I normally get my boots and some shoes when they have the Black Friday Special. Last month, I got a handbag. I have two khaki boots, so the purse will go perfect with those. But my favorite would be the platform shoe with a peep toe and some rhinestones on the heel, which I have in black and gray. I’ve had those since I’ve been with JustFab. Lucky for me, everything has been to the T as it has been described. I've only had one issue where I had to send two boots back because the calf was a little small.
I’ve recommended JustFab to two people. With JustFab, you would have an option of different shoes. Most people may think that they could only get heels or boots from certain places, but JustFab is very versatile. Also, they have very stylish shoes. So, if you see something, don't sleep on it, put in the buggy and just treat yourself.
Hello Krystal,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Sept. 22, 2020
I heard about JustFab from one of my friends at work and I’ve been a member for years. I bought just recently a few pairs of boots and a couple of pairs of flats. I love them. They last me at least two or three seasons so I like them. I just browse and check out the selection every once in a while. I love online shopping. The discounts and the offers that are given are great. I love that if I don't use the credit for the month, they set it aside for me and that's typically when I'll do it. I'll go in each season and have a few credits in there. I get a few pairs of shoes and it's like Christmas because I've already paid for them. Their shipping is always quick. The online ordering is super easy and the credits are also super easy to use. I've had no issues.
Hello Jennifer,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Sept. 21, 2020
I just look at the website, scroll through, I put some in my cart, then I go look again, I see something that I like, I would that take that out. There's so much to choose from. Also, I like the discounts that I get. This September, I ordered the wide leg ripped jeans. I love everything I can get from JustFab. I like the style of shoes. I order their style, and I love their shoe. They got good quality. I got shoes that I had way back from when I first started ordering that I just donated to the thrift store, and they still look brand new and good standing.
Everybody asks me where I get the shoes from and I tell them from JustFab. And they were like, "Nah, they take money out your account." I said, "No, they don't. Because if your month come and you don't wanna buy, you just skip that month. You don’t got to buy." And then they said they only just take your money, but I said that's not true. I love them. I love everything that I got from them, I'm gonna continue to get from them, and I don't have to worry about anybody else looking like me.
Hello Diana,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Sept. 20, 2020
Everything is good with JustFab. The prices are pretty reasonable. Some of the styles each month are okay, but they are just not quite my style. But I bought some boots a couple of months ago and the quality is great. A long time ago, I bought pink and gold heels and they're to die for. They’re so cute. That is one of my favorites.
Hello Kionna,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Sept. 19, 2020
I like JustFab's shoe selection. I browse and see what I like. For my last purchase a couple of months ago, I got boats, heels, sandals, a variety of things. My favorites are some knee-high boots that I got a couple of years ago.
Hello Shanel,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
Reviewed Sept. 18, 2020
I’ve been a member of JustFab for quite a number of years and it has been a very good experience. I wanted to try out their shoes and it was more convenient to purchase from them instead of going to the store. Finding the style that I’m looking for is very easy and the selections are very nice. They offer everything and have a variety of items like clothes, purses, shoes and sandals. The ones I’ve purchased were good quality. A couple of years back, I bought this cognac in color, suede open toe with the wooden heel. I thought it would be this type of phony suede material but it was a really nice suede. I could dress it up or down, with rolled-up jeans or whatever it is. My most recent purchase was in July. I got some gold flat sandals that were really nice. But when I ordered them, they got lost in the mail. JustFab credited me back. When the shoe came in, I called to let them know and they said to just keep them.
Hello Carol,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Sept. 17, 2020
JustFab seemed like a good deal. It seemed good because it's hard for me to find size 11 shoes, although a lot of times, because they only come in regular and wide, I don't always fit them. I've always had a long foot. I have a size 11 foot, but it has never been wide. A lot of times, people link a size 11 with a big, fat foot. But I don’t have one. So, sometimes I get them and I have to send them back, because they're too wide, even the regular ones. And then other times, they happen to work out or they would be big in the back. But I still enjoy at least having an option to try to find a shoe in a size 11. And then, I had a broken toe so now, I'm re-evaluating. But for the most part, I like the selections that I see.
We often did purses and bags. I stopped doing that because I was not as happy with the quality of those. After a couple of months, they break. They were cute while they lasted, but then a strap would break, or zippers would not work. I don't necessarily have to have a purse for every occasion so I can buy at least a regular purse and wear it all the time for a couple of years. But overall, I bought some clothes and some for my daughter even when I can't buy them and I like them. It has been very good and advantageous to at least have the options.
Hello Jana,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 13, 2020
I live in Tallahassee, which is a small town and they have shoe stores but they always close and reopen. So, I like that JustFab is online and it has a large selection of shoes. I have a big foot and they have my size in the shoe. Every time you order shoes, you get points and then they have a little store where you can use the points to buy stuff. But they should take the expiration date away, if there is any, and let people gain more points as they go and spend them whenever they feel. You have to be a VIP member with JustFab and then, if you don’t skip by a certain day of the month, then your account is charged. I like that they'll leave a credit on your account but I would like that option to go away. I tried to get my aunt to order from there and she had to call customer service to set it up where they wouldn’t charge her card every month. So, she just pays whenever she’s ready to order from them.
Hello Ciara,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve your concern about our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 13, 2020
The quality of the items from JustFab has been good so far and I get my orders on time. I just have to remember to opt out at the beginning of the month if they requested to charge me, if that’s what I felt like. But it’s been simple. I try to put something on my calendar to remember if I’m not making an order.
Hello Tinola,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Sept. 12, 2020
I've been on JustFab for three or four years and everything was super awesome but I feel like this last year or so, some of the products have kind of went down a little bit as far as quality goes. I've ordered a couple of pairs of shoes that were a super weird fit. I love their bags, all their boots, and their sandals but I feel like their tennis shoes could be a little bit better. Other than that, you get what you pay for, so for $39, I can't complain. And for the most part, they advertise things that I like. My only downfall is that sometimes I forget to put my account on hold for the month.
Hello Crystal,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve especially with the quality of our products! In the meantime, we’d like to help resolve any concerns about your account. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 11, 2020
They have really good selection. I had a pair of shoes that didn’t fit correctly and they had me put it back in the box and send it back. The process was really simple.
Hello Mallisa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Sept. 10, 2020
It's really easy to place an order if I need to. There’s no trouble navigating the website. But the style expert misses the mark with me sometimes. Some of the stuff is cute, but 85% of the time, it's not me. I'm not interested in a lot of fashion. They’re more like London fashion runway type stuff and I don’t wear that stuff. That’s what I get in my boutique all the time. When I first did the styling quiz, I filled it out, but it's still not appealing to me. So I’m skipping the month all the time. It would be great if they do one Sunday dress style or one casual, one night out with the girls. But I keep the account open because I may need the shoes one day. It’s easy to go online and then they send the thing. I did a return one time and they were pretty good about getting them back and sending me something else.
Hello Desiree,
Thanks for the awesome feedback about our products and services! Your comments regarding adding more product styles will help us know what we can do better. We hope you have Fabulous experiences with us in the future! You may also check your emails every 1st of the month for the latest styles and trends that might interests you.
Best,
Daniel
Reviewed Sept. 9, 2020
I've been a member of JustFab's club since December of 2011. For the most part, I usually end up skipping the month because I'm pretty budget conscious. But I've always kept the account because of the ease of maintaining it. I don't have to quit as long as I remember to skip. I like to have the option there in case I find something that I really need or want. One of my favorite things that I bought was a purse. It has really good quality. Overall, my experience has been positive, but it's not for anyone who doesn't put a reminder on their calendar because you will lose money quick. I put a reminder on my calendar for the first of every month and it pops up and I either skip it or don't.
I've ordered some shoes but I was more impressed with the purse than the shoes. I like the variety and the styles. They're always modern or they have options for everybody. I unfortunately have really weird feet that don't fit most the shoes. So I've kinda gravitated towards the other items. I've ordered some clothes and they have decent quality. But I wish women's shoes had more cushioning. I've returned some clothes and shoes before. But I did not stay on top of the credit. The way they return it is they'll give you a credit and then you have to go and use it by a certain date. It's good for a long time but I have lost credit because I don't order a whole lot and I didn't really pay attention to the email that said use it or lose it.
Hello Kelly,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 8, 2020
I've ordered a couple of things from them about three months ago and I haven't had any issues with them. I'm pleased with the quality of the items. Also, the items that they suggest is usually what I like. If you don't like the item, you can always send it back. It's real easy to return items. So far, I've been pleased with everything that I've purchased.
Hello Tammy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Sept. 7, 2020
I ordered a couple of shirts and a pair of jeans that I liked from JustFab. I don’t do shoes from them. The shoes are not of good quality. The orders come in good timing. However, this last time I ordered, the pants never came to me. They were lost. I don't know what happened to that. I was really upset and I wanted those pants for a certain night. That was why I ordered it in time for it to be there and it wasn’t. So, I’m not a happy camper.
I paid for early shipping too. They refunded my shipping charges right away because of the extra that I paid for it to be on time. They gave that to me on time, but then they said, “We can’t refund you for the pants yet because we’re technically supposed to give it a full whatever days.” It was like 20 something days. So I had to wait until the days went by and that was when they refunded me.
Hello Anna,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 6, 2020
When JustFab first put the site up, I found a lot of things that I liked on there. But it seems like as the years went on, the selection, to me, is not as exciting as when the site first went up. I'm finding less and less than I actually like on the site. That's why I'm not really shopping that much anymore. Once, I had to return something, but the quality of the shoes are really good on the site. They just need to get a better variety, something more exciting and more lively. Fashion Nova has a prettier variety. Their shoe quality is not as good as JustFab, but their selection is a little bit more trendy.
Hello Andrea,
Thanks for writing a review! Your comments regarding adding more product styles will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Sept. 5, 2020
So far, I've had good experiences with JustFab. I've been with them for three years now and I'm a gold member. With the order I submitted in July though, there were some shipment issues. Also, when they say that what I'm buying are wide calf boots, they really aren't. They could be wide calf boots for someone who is a size ten but not for someone who is a 15 plus or 14 plus. The items I've gotten have been of good quality except for some of the clothes. So, I just stick to shoes.
Hello Shumira,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 5, 2020
There are some good deals at JustFab. They might have some offers at $5 or $10. Also, I've always had good customer service. But they could send a reminder to skip the month through a text or e-mail. There was one time when payment was taken out and I didn't have the money in my account, so it was overdrawn. Then, I kept forgetting to skip the month so I kept being charged. That really bothered me so I took it off for almost two years. Then I wanted to reorder some boots because I really liked their products. I put it back on and reordered some boots. I got some clothing from them too and I really liked it.
Hello Ladrena,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 4, 2020
My experience with JustFab has been cool. It’s just hard to contact a real person. Sometimes, since it's based on an online thing, if you do everything online, then it should be able to cancel your subscription and everything online too instead of having to call someone if you don't wanna do that. But when you call in, it's like, "Oh, well if you do this, and you do that," and it's just a difficult process.
The quality of the products are all pretty good. But I'm trying some of the snow boots and they're not very comfortable. They don't feel soft at the bottom. They feel hard and the line in the bottom feels like they'll fall out. When you buy snow boots, you just expect them to feel soft and cushy inside. Even though they're really super cute on the outside and everybody's like, "Oh, those are the cutest shoes ever," on the inside, they're not as soft as you want them to be. So you end up having to buy new shoe linings.
Sometimes, their sizes aren't really true to size. You'll have to order something bigger so it doesn't fit as tight on your foot. Especially if you have more of a wide foot, so then some near the heel fit funny because you have a lot of space, especially with the sandal. You have a lot of space at the top. It'll be hard to walk in because your foot will slide to the top because you had to get it in a bigger size.
When I first joined JustFab, I could find more shoes that cater to my style. But then it's like they got a whole lot more designers. Now it's more so you're finding more outdoor wear like lounging outdoor and regular casual. You'll get like the low sandal or like when you're wearing a summer dress outside. You have sandals that are strappy but they're really low, like if you're walking. It is harder to find a nice, elegant and sexy heel.
I also don't like the automated feature. I rather just go on there when I wanna go on there and then it's hard to recoup your money. Then even though you have points, when you're getting down to the checkout point, you can't use your points that you gained. I've had a lot of points over the past that have expired because it just takes a lot of work when you're ordering to get back to a page to just use the point to get the gifts that they offer or get the money off. If they've already taken the money out of your account and you have a credit on your account, you use the 40% off discounts and they were like, "Oh, you can't use that because you already have the credit." It was like, "No, it's not a credit. You charge my account every month."
Hello Shadon,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Sept. 3, 2020
I saw JustFab on Facebook and started ordering because I liked what I saw. My experience with customer service was very simple, very straightforward and they've been amazing.
Hello Margarita,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. We aim to provide the best services for every member!
Best,
Daniel
Reviewed Sept. 2, 2020
I've been a member of JustFab since 2016 and their system is very user-friendly. The only hiccup is when I'm trying to return things. Their system is saying that I have to pay for shipping when normally, I don't have to do that. Also, the mesh shoes I've received from them tear really easily. Still, the overall quality of their items is good. Their customer service team handles issues well. They're very prompt and quick to respond.
Hello Shefali,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our shipping service will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Sept. 1, 2020
Ordering from JustFab is an easy process. Plus, there are a lot of choices. So far, I've gotten a cardigan sweater and flat loafer shoes from them. There were a couple of times wherein what I got didn't fit right and I just gave those away. Still, 90% of the time, the items they have are of good quality.
Hello Melinda,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Aug. 31, 2020
My cousin was having a wedding and wanted everybody to get the same shoes. She was the one who told us about JustFab. That would have been back in 2012 and I've been ordering from them since then. When I see a good deal, I’ll order but for the most part, I don't use them like that. The quality of the shoes is good and I'm surprised I haven't bought more. I don't have room for any more shoes and I'm trying to cut back. My closet looks like the commercial.
For the most part, I liked the shoes as well as the different styles that JustFab has and the vast amount of colors. I have clothes in every color, so they are very helpful when looking for different styles. But I would like to see their boot inventory for women with larger calves. They’ve got some cute boots and I get irritated because half the time, I don't fit at 17 as far as the shaft is a boot. I need the 18 and a half, or sometimes even a 19 depending on the style just so I can put my pants in it and they don't carry that. They consider a wide calf to be 17 and a half, which is not a wide calf but just a wider calf. Mostly, my girls are like me and they have the same issues. But I like JustFab.
I had to deal with customer service one time because if you don’t go to JustFab by a certain day every month, they automatically debit your account. At the time, something happened with my account and I didn't have the right card on there. So, it put my account in overdraft. I had to go and fix that because I switched accounts and the account was still open, although I didn't want that card there. I had to call and put the new card there.
Hello Aprel,
Thanks for writing a review! Your comments regarding adding more product sizes and fixing the payment option will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Aug. 31, 2020
I have the JustFab app and it doesn't work. On my phone, it looks like it's in desktop view instead of app view. Still, I like how JustFab has a lot of variety in one place. The items I've purchased from them are of very good quality.
Hello Rosario,
Thanks for writing a review! Your comments regarding our mobile app will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Aug. 30, 2020
I've been ordering with JustFab for over five years now. It's been easy to go through their process as they always give me an option to skip a month if I don't have money in my account or I don't find anything I'm really interested in. I love buying shoes and boots that they have available especially around the holidays as they always have sales. A pair of boots might cost $50 but on sale, it would be $20 or $30. I also love the unique designs of the items they have. There was a time when I had to return a pair of shoes because they weren't wide enough for my feet. JustFab gave me credit on my account and a few days later, I received the same pair of shoes in a bigger size.
Hello Jeanna,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Aug. 30, 2020
I’ve been with JustFab for nine years and I like most that when I'm not satisfied with whatever I purchase, I can exchange it with another. I can also call when the promotion or the sale is going on. Sometimes I get a pass to use my credit. The most recent item that I bought were flats and the quality was very good.
Hello Kudirat,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Aug. 29, 2020
I had put my membership with JustFab on hold and I started ordering again about a year ago. It's convenient ordering online. It's easy locating items and styles that I'm looking for. They had me do that survey and I'm guessing that that's why it's easy.
Hello Raquel,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Aug. 29, 2020
It has been 10 or plus years when I first started with JustFab. I've been trying to cancel forever and I hardly ever order from them anymore. It’s just that I still have two credits that I need to use and if I forget to skip, then I get another credit. I had to set up an alert reminder on my calendar to remind me to cancel or to skip every month because if I don't, then I get charged on my account.
I've been a member for so long but the styles are still geared toward a younger crowd such as the super high heels. For anybody that’s 50 or above, there isn't anything that's still stylish and something that's comfortable that you can wear, especially the clothes. I haven't found any style lately. I haven't returned anything to JustFab but I probably should have. Some of the items such as the purses are not great quality. They've broken on me. So, I don't order purses from them anymore. JustFab should make it easier to skip a month or cancel altogether. They have a lot of sales but for what the shoe is, the quality of what you get and the price, I don't know if it's worth it.
Hello Kimberly,
We appreciate you bringing this to our attention about our products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 26, 2020
JustFab doesn’t usually have a lot of clothes my size but with shoes, I usually seem to find something that I like. The items that the stylist selects are not always stuff that I like but I don’t really make sure everything is updated. I don't always use the site like I could. I like that JustFab saves the cart because some sites don’t. Sometimes I see stuff that I like and I put it in there. When there are sales, it already has it, then I’ll look. I’ll see it says things are on sale, but then I'll go in and the prices are not as low as I want. But sometimes I'll go in the cart and I’m shocked at how low priced stuff is and that's what makes me want to buy them. JustFab has good deals though I find it a little confusing sometimes. But I would totally recommend it. I was talking at work the other day about eight pairs of shoes that I bought for $10 each.
Hello Sarah,
Thanks for the awesome feedback about our products and awesome deals! Your comments regarding adding more styles on our website will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Aug. 25, 2020
My most recent purchase with JustFab was four pairs of shoes - two pairs of wedges, a heel sandal, and a wedge sneaker. They've all been pretty good quality-wise. There's only been an issue here and there, but nothing major. I've returned one item once because of a fit issue and the process was easy. I like the different variety that comes out each month. It kinda gives me something that I wouldn't necessarily take the time to shop for so it's kind of nice that it's all in one spot. Shipping is usually not bad. It's generally within a week or so.
Hello Hannah,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our shipping time frame will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Aug. 24, 2020
The first time I started up with JustFab was 'cause there was a two-for-one deal. Finding the items I'm looking for is easy and shipping has always been fine but lately, I've had some issues with JustFab's website. I've been trying to add something to my cart and when I hit checkout, the website says it's loading and then nothing ever happens. I've also had a problem with trying to find customer service information on the website. I've had problems connecting with their live chat. It's not as customer friendly as others. I do a lot of online shopping and I have for a long time. With most places, you click on live chat and a live chat pops open. With JustFab's live chat, you fill out a form and someone gets with you which is not quite the same.
But I've had a pretty good run with them. I end up getting a couple things every year and it kinda depends on what I'm looking for. I don't think that I've ever experienced any real problems with it. One time, I got some shoes and I couldn't exchange them for a bigger size 'cause that style was out of stock. I just decided to sell them on my own.
Hello Melodi,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 23, 2020
The prices are good, the sales are good, and the quality is good too. The returns are quick. I mostly shop for purses than I do shoes there and the order process is fine. The reason why I stopped shopping for shoes is a lot of the shoes, you can’t wear them for a long period of time. Maybe an hour or two and they really start to hurt my feet. I wear shoes every day, so I'm kinda used to it. Maybe the insole of the shoe needs to be changed.
Hello Jovan,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Aug. 22, 2020
I love shoes and I thought I can get cheap shoes from JustFab. It's been years since I joined and sometimes I like the selections, while sometimes I don't. Last month, I bought three pairs of shoes, including a white booty and some sort of an animal print booty. I also got a pair of heeled sandals, but I didn't like it. I felt like they were a little rickety, so I am sending them back.
Hello Becca,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 21, 2020
I very much love the service. The shoes are really accurate to my size. I've never had anything coming up in a size 10 that didn't fit appropriately and I've been with them for a few years now.
Hello Jasmine,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Aug. 15, 2020
I saw JustFab in an online ad and ordering from them has been pretty easy and straightforward. Some of the items that I received are pretty good quality and if I get something that's not to my liking, it's usually easy to send back and get a credit since they don't offer refunds. But the idea of having to go on every month and even to remember to go on every month to not be charged is kind of difficult to keep up with. People should know that it's a really true subscription and you need to log in, whether you need a par of shoes or not. They should fight that and get their money back because you just get a credit, which is the same thing as being charged for the shoe anyway. So it's really not helpful in that way. Other than that, everything is good.
Hello Jessica,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 14, 2020
JustFab had the online appeal and aesthetic. I purchase from them once or twice a year. The selection and quality of their products could probably be better.
Hello Cecilia,
We appreciate you bringing this to our attention about product quality. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 14, 2020
I liked the shoes that I saw at JustFab and in the beginning, it was really easy to order from them. But now, it's getting more difficult because of the change in the prices and the ease of ordering things on their website. When I went to order my sofa, I couldn't get it to go through, so I had to call in the order. Other than that, I would tell my friends to order from them because JustFab is good. I like that it's usually quick to get the product and the quality of it. I also ordered the high heels and boots that I can actually wear and those are my favorite purchases. But I have a hard time fitting my boots as I was overweight for a while and I've had gastric surgery.
Hello Christina,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order and our website. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 13, 2020
I'm a little upset right now because I placed an order July 17th and I still have not received it. It was shipped from JustFab. The Postal Service has it now, and it just keeps saying that there's no information available now. I ordered the shoes since they were on sale for nine bucks. I did an online chat and it kept saying that my order has been shipped. Whenever it asked me if I wanna speak to a representative, I tell them sure but then I'm on hold for a minute and I just hang up. But other than today, I've been pretty much satisfied with JustFab. Some of the shoes are okay. But the quality of the clothing is not that great. The bags are not great, but they're okay.
Hello Requiya,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 12, 2020
JustFab charged me £35 over 2 years without me knowing and they agreed for a refund of £910, but after taking away all my store credits, they haven't refunded me the money. My bank ask them to trace their bank as they can't find any refund coming in to my account, but JustFab just said "go and raise a dispute".
Hello Coco,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 12, 2020
I just purchased a black pair and then I got a low pair of heels. They were pretty nice, which I was shocked because I usually wear high heels. They have the buy one get one offer and they usually have the sale too, where they're cheaper than the regular $39.95. They have a lot of stuff. I've gotten coupons online like a reward but sometimes it’ll say a 20% off now if you buy now or 20% off on selected items. I love the clearance items too.
Hello Tamara,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Aug. 12, 2020
I like a lot of the selection from the style expert. They have a good selection. They do a pretty good job.
Hello Sheilonda,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Aug. 11, 2020
Ordering from them is convenient and they have a lot of styles. The quality of the items has been all good too.
Hello Mary,
Thanks for your awesome feedback! We always strive to provide stylish, and high quality products for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Aug. 10, 2020
These subscription type of sites are not for me. So I canceled my JustFab membership a couple of days ago. It's just hard for me to remember my monthly cancelation. If I don't want order, I end up being billed 40 bucks on my credit card. So I ended up having these numbers of things that I had to buy and it was piling up. I love their boots but their shoes, not so much. They don't seem to be as well made as the boots do. Then there's a really wide variety of what an extra-large means on the clothing that I've purchased, so I think the fitting on the clothing is a little hit-and-miss.
Hello Challys,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 10, 2020
Their selection was different than what was in the stores. It was pretty easy to find the styles that I want. They have good quality items. I like them.
Hello Andriana,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
Reviewed Aug. 9, 2020
I'm discontinuing my membership with JustFab. Ordering from their website is very easy but I'm not happy with the quality of what I've received. And the sandals that I've really enjoyed has broken. They just don't feel very well made to me. I got the sandals less than six months ago and I live in Washington, so I haven't worn those sandals a whole lot. I also got heels and boots, and I've been relatively happy with the boots. But the purses that I've gotten have not been well constructed at all. Besides that, I got charged when I've not responded by the 5th a couple of times and I can't get my money back. It's part of the contract but I'm not happy with it. I know some some subscription websites where getting my money back would have been easy. But it seems like JustFab just won't refund you no matter what. It's just the inflexibility. Right now, you can get a refund almost anywhere else except there, which is a little upsetting.
Hello Liane,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order and we are sad to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 8, 2020
I enjoy using JustFab. I like to save my points up. I always look for shoes in the off-season 'cause you can get them for way cheaper. Then the clearance is a pretty good deal as well. I just ordered two pairs of flat boots and then I ordered a pair of sandals and a pair of these tie-dye slide-on shoes. They're really cute and I can't wait to wear them. I also ordered a bunch of thigh-high boots earlier this year, but my ankle couldn't get into them just yet. I didn't realize how high they were and my foot was having a problem going into the ankle 'cause I broke it before. So they're still sitting in the box but I do love it. It's really good quality. I also got a dress with shorts in the back. I wore it last year on my birthday in Florida and it was really cute. I've also ordered some purses before. I've told a couple of people about JustFab 'cause of the sandals I've bought.
Hello Melanie,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products! In the meantime, we’d like to help resolve your concern about an item you ordered. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com