
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
Visit www.justfab.com- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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Reviewed Aug. 8, 2020
I'm a VIP member so I get free shipping and then lower prices. Sometimes I like my boutique that they pick. But other times, it's off and I wouldn't wear it. Their customer service is good when I've had to call in and if I've had to like exchange shoes because they weren't the right size. My last purchase was suede ankle boots about four months ago. So far, the quality of my purchases has been great. They're durable.
Hello Mandy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Aug. 7, 2020
Some of the products are good. I like the selection. It's good. I got a pair of high heel sandals and they were okay but I made one of those anti-slip things on the base because it's slippery on the bottom. I did an exchange in the past when the item that I had gotten was so small and it went pretty easily.
Hello Dori,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our products will help us know what we can do better. Have an awesome day!
Best,
Daniel
Reviewed Aug. 6, 2020
The customer service is usually pretty good, except recently. I took over a month for me to receive shoes that I ordered. I just got them today but I ordered them the beginning of July. I called three separate times and they were really nice but there was no information given where the shipment was or how long it would take. They just kept saying, "It's on its way. It's supposed to arrive this time." Every time that time would come, it wouldn't get here. It was inconvenient to keep calling and then they would send me the link, but the link was wrong because my shipment wasn't here. So after a while, I stopped contacting and maybe I would get them or maybe I wouldn't.
If the shoes wasn't gonna be here in time, JustFab could refund me the money from out of pocket and then give me the credit back. They kept saying that they couldn't do that according to policy and that the shoes were on their way. But if the shoes haven't come in the time that they said, even if the shoes were still en route, it should be an option for the person to receive either a full refund because they're spending their money. But other than that, I love the shoes. Their products are awesome and I've been ordering for years. The shipping is pretty good.
Hello LaQuoya,
We appreciate you bringing this to our attention about shipping delays! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 6, 2020
I love their shoes. I love the quality and the price. I like the convenience of being a member and the different styles. There's always something different every time I look. I'm still waiting on an order that I placed with them a while ago. I can't figure out how to look it up on the website.
Hello Shonda,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! In the meantime, we’d like to help you how to track your order online. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 5, 2020
I enjoy shopping on JustFab. You can pretty much find what you're looking for no matter what time of the year or occasion. It's such a variety of different stuff that it makes it very easy. I've taken advantage of their promo buy one get one free yesterday. I also did the promo where you get three for $39.95. I just ordered a flat sandal and I really like it. It ties around your ankle and it's got a little bow on it with rhinestones. Then I have a gold one that is the same but it doesn't wrap around your ankle. It's just a regular sandal. I like those too. I also got a white boot that I ordered. It's a short boot but it's knitted. It's for the winter time. It's got little tassels on.
Hello Nicole,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchases!
Best,
Daniel
Reviewed Aug. 4, 2020
No matter how cute those shoes are they aren't worth the headache, I promise!! I created an account in November 2018 to purchase a pair of boots that I saw in my Facebook news feed. The boots arrived and the fit and quality were OK but I got them on sale and it was a deal because it was my first purchase. Now I've been stuck in the recurring membership horror story where you get charged $39.95 if you forget to skip the month (which they hide and make you find every time). I have been charged five times now and according to their website I should have received a "point" for each charge which I do not see anywhere nor do I see any way to use those points.
I've had it and I want to cancel my membership. I tried the live chat feature which is not a live chat. You talk to an automated system first and then it says it's transferring you to a live agent then disconnects you. I will try to call but based on multiple user reviews, this will not be successful. Also, based on what I've seen here, I predict I will get an automated "We're sorry about your experience and will be contacting you in 48 hours" response. This company should be shut down!! I have belonged to other subscription services that allow you to cancel any time, no questions asked and no hassles given. JustFab is just a bunch of crooks!! I plan to reach out to PayPal to block any future charges. If you are already a member of this company, good luck!!
Hello Rebecca,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 4, 2020
I really like JustFab. I order from them every few months when they drop the two for sales like this Olga. I love shoes. I order probably six new pairs every season. I range from flats, to wedges, to boots, to heels, kinda run the gamut with it. JustFab and ShoeDazzle, the sister company, both always have great quality. I've never had an issue. The delivery time takes about a week. It's been a little longer depending on the sale terms like if they're having one of their massive blowout sale or end of season sales but I've been fine with it. All my friends have already found out about it.
However, I tend to not use the style expert. It's hit or miss. Sometimes I'll see stuff with it that I like. Other times, it's totally off base and I'll browse through the website myself. The clothes sizing could be a little bit better too. They could also go back to the lower free shipping amount because I noticed they got raised from $40 to $50 and it happened during COVID. I wasn't sure if that has something to do with it, or it was just the tariff situation. But I think especially for the VIP members that do pay the monthly, we should get free shipping at $40.
Hello Caitlin,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Aug. 4, 2020
I've had good experience with them. There were a few times when it didn't work and they would take money from my account, but they would refund me. Sometimes it's hard to understand the people that’s in the customer service. Other than that, they’re pretty good. I had one instance where they sent me the wrong item and they gave me half off of the right item and sent it to me, so I didn’t have to go through the return process. The only time I had an issue was when they sent me the wrong item one time and they didn't refund me at all. I have one item that I’ve had for about three years that I've never worn but I was just out 40 bucks.
Hello Tiffany,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. We aim to provide the best services for every member!
Best,
Daniel
Reviewed Aug. 3, 2020
I was a member of JustFab for a few years or more, but I stopped it for a while because I couldn't find anything. I bought more shoes that I didn't like or couldn't wear. When they came, they were difficult, and I bought some sandals and heels that were not made well. Then I got some heels that I've worn only one time. They're in my closet now and I can't wear them. But some of the products I received were good quality and getting the items delivered had been pretty quick, which took a week or two. I also like the purses and some shoes. Plus, the coats were nice.
But I don't like that you can't use your credits when you have them. I always have to call in to use them, then they tell me that the credits can't be used for sales or special items. They should make it easier to use your credits. They take almost $40 out every month if I don't call before the 5th, so I end up accumulating quite a bit of them. Then, when I wanna use them, it's difficult. For my last order, I had $160 worth of credits and they let me use that, but I had to order up for 150.
Hello Sherry,
We appreciate you bringing this to our attention about out of stock items and also about the items you received. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Aug. 3, 2020
If I have any item that are the wrong size or don't fit, I return them and they're really good about that. It's a very simple process. They send you the label, the email and then you send it back, and you exchange it or they'll keep a credit on your account.
Hello Zanetta,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. We aim to provide the best services for every member!
Best,
Daniel
Reviewed Aug. 2, 2020
It's been a while since I became a member of JustFab and I always wanted to do it. I'm on the site when I'm trying to purchase something and recently, I ordered jeans. They're very good quality. All in all, I love my membership and that we have a discount as a member.
Hello Patience,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback about our products! We love hearing from fabulous members like you!
Best,
Daniel
Reviewed Aug. 2, 2020
I'm really impressed with the quality. So far, I've purchased a couple pairs of boots, some really nice strappy sandals, a few platform sandals and some other shoes that are very pretty but not very functional to walk in. Those are my little silky pretties. Their offers are pretty good because the last three sandals that I got were only 10 bucks each. So that was really amazing. I've also purchased a pair of Capri pants, but I'm so short so they just ended up being pants and then I got a purse for my mom. They were really good quality. The pants weren't see through. They were nice and thick and sewn very well. So they weren't gonna fall apart. The delivery was pretty quick. So we're very happy with that. I've been pretty pleased with JustFab so far. They have a wide selection but they tend to sell out of my size really fast.
Hello Patricia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Have an awesome day!
Best,
Daniel
Reviewed Aug. 1, 2020
I've gotten flats, wedges, high heels and boots from them. I've gotten a ton of different options. Mostly, they're pretty good quality for the price. That's why I keep going back and it's kind of the convenience too of always having new fresh things. I love their shoes. They're comfy. They had a boot sale and I ended up getting seven pairs. The only thing that they should improve is to not have to subscribe monthly to be able to get it. I have an alarm every month that I go on there and automatically disregard that payment. But over the course of the years, I've gotten used to going on there and automatically skipping a month even though I might have bought something a few weeks before or after.
Hello Nicole,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed July 31, 2020
I've been ordering from JustFab for about 9 years. Some of the shoes in the beginning were different and unique. You don't see them at the mall. Also, the points that I get when I order stuff is kinda cool 'cause I can use that for other stuff. My main issue with the shoes on JustFab is a lot of the times, the angle that the picture is taken from doesn't show how narrow the toe of the shoe is. That's more or less what's holding me back from buying a lot of different other shoes on JustFab. I've gotten burned a lot of times with the shoes I got. A picture across the top of the foot or the toe box would be good.
Hello Tracy,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Your comments regarding the angle of the product photos online will help us know what we can do better. Have an awesome day!
Best,
Daniel
Reviewed July 31, 2020
I saw some of the same style of shoes for three or four times the amount of money that JustFab had. When I first set up my account, the site asked what did I like. It made me pick three or four different outfits. So it wasn't that difficult finding items that I like. So far, some of the costume jewelry pieces has been my favorite. They ship very quickly. Every now and then, I’d get something that doesn’t kinda wash like I expect it.
Hello Jocelyn,
We are happy you are enjoying your online shopping experience. We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed July 26, 2020
When I first joined JustFab, there were so many choices every month. They just sold shoes at the time but I liked all the selection that was available. Ordering is very easy and I'm only asked one question when I want to skip for the month. Returns are also very easy, seamless and straightforward. The quality has gone down a lot over the years. But they're generally $39 shoes, so you get what you pay for. I'm more particular about what I order from them now and being able to have other options like clothing, bags and accessories help with that. But I might be interested if they were able to offer better quality options at a slightly higher price.
Hello Jennifer,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding the quality of our products and as well as the prices will help us know what we can do better. Have an awesome day!
Best,
Daniel
Reviewed July 25, 2020
I have a hard time finding shoes because I wear size 11. Using JustFab seemed simpler. In my showroom, I mostly just browse on my own and it was fairly easy to find what I'm looking for. Aside from the monthly showroom, I most recently purchased when the shoes were $15 a piece. I love my strappy white sandals that have heels. It's like a summer shoe.
Hello Jackie,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and amazing deals. Have an awesome day!
Best,
Daniel
Reviewed July 24, 2020
JustFab is very convenient, affordable and stylish. I like the prices and the styles and I've taken advantage of their holiday sales and two-for-ones. But they should step it up just a bit with the style expert. I’m not a one type of shoe person. I like different things at different times. Other than that, it’s fine. The quality’s good. This shoe that I’ve had from them is at least 5 years.
Hello Le'Rosa,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable products for our valued members like you! Your comments regarding our products will help us know what we can do better. Have an awesome day!
Best,
Daniel
Reviewed July 23, 2020
I recommend JustFab all the time. Ordering through them has been super easy. I open the app and just check out what I'm interested in purchasing that month. They'll let me know if I have any points reserved so I can either get something for free or discounted, or they let me know if I have any credit through the same thing. Then I kind of adjust my cart accordingly. It'll also send me particular styles each month of what they think will be good for me. For the most part, it's good. I don't necessarily always order off of their pick styles. Sometimes, I just go through and browse what else is new. I can skip if I don't wanna spend any money that month. I really enjoy it.
I love the convenience of the free shipping. I don't usually shop many places online if I don't get the free shipping. There is also free returns back if I don't end up liking something. That's really convenient. Usually, their sizes are really accurate to what my size is, so I don't often order something that doesn't fit. The quality is usually good, so it's rare that I order something and end up sending it back. But the return process is really easy. You just paste the label onto whatever bag or box you're returning and drop it off at your local post office. The only easier thing would be maybe if they included a return label in the order for more convenience.
Hello Kerri,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We aim to provide the best products and services for every member!
Best,
Daniel
Reviewed July 19, 2020
I've been a JustFab member for about three years, on and off. I love shoes and everything has been fine so far. That's why I keep going back and getting more. The first pair that I purchased was too high for me but it was just me being picky because I’m already tall. But the fit and everything was right.
Hello Esther,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
DanielJustFab Member Services
Reviewed July 16, 2020
I liked that 1 shoe was free at the time when I signed up with JustFab. I have wedges, boots, sandals and high heels that I've bought from them and they are cute but sometimes it hurts when you wear them for a long period. I can't be with those shoes all day. Maybe the material has to be better. But overall, I like the shoes and I always buy with JustFab. One time, I returned something and they gave me the money back.
Hello Maria,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our product quality will help us know what we can do better. Have an awesome day!
Best,
DanielJustFab Member Services
Reviewed July 15, 2020
I like shoes and I’ve been with JustFab for four years. My most recent purchase was a pair of black wedges. I haven't worn them yet but the shoes are good. I had them in the past. It's easy to order from them and I’m very satisfied.
Hello Leslie,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
DanielJustFab Member Services
Reviewed July 14, 2020
The items I received from JustFab have good quality. It usually takes five days to receive my orders from them.
Hello Christine,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
DanielJustFab Member Services
Reviewed July 13, 2020
JustFab's styles were nice, so I wanted to be a part of the monthly subscription. The quality is great and shipping is pretty quick- 3, 4 days tops. I typically like the wedge heel that they offer and I used to get a lot of the bags. They're stylish. As of lately, I've been suspending my monthly acceptance of items. Not that it's not in the budget, it's just I have a lot. I wish that there was a way to put the subscription on pause instead of having to remember every month to do so. It's hard sometimes when you forget to skip the month.
Hello Shari,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
DanielJustFab Member Services
Reviewed July 9, 2020
I started buying things from ShoeDazzle first and then I ordered something from JustFab. I usually order a lot of boots such as the riding and motor boots. The quality is okay but I did order a pair of boots in the winter and the sole was very slippery to the point where walking, I almost slipped and fell. I don't remember though if it was ShoeDazzle or JustFab. Another time when I ordered pumps, they were very uncomfortable, so I wasn't able to wear them for the function I bought them for. But I order online a lot and I’ve known about JustFab for six years. They make good selections based on the products that they offer.
Hello Tamiqua,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
DanielJustFab Member Services
Reviewed July 8, 2020
I'm enjoying JustFab just fine especially right now that we cannot go into the mall, which is even better. The website is very user-friendly and I can find everything. It takes between 7 and 10 business days to receive my purchases but I'm totally okay with it. The products are affordable and the quality is good. Not only for shoes but also for accessories and clothing. I don’t buy that many accessories but I got a hat, a scarf and some bags. I’m a huge fan of flats and booties. The material doesn’t get dirty that fast. I want to use a shoe even on a rainy day and I’m trying to avoid suede, which is the one that gets dirtier. I would love some high heels but I don't know how to work in it. So it would be nice if JustFab can add hidden heels. That will be awesome because there are not that many styles that have that high.
Hello Cristina,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
DanielJustFab Member Services
Reviewed July 7, 2020
When I clicked and bought something from JustFab, I didn't realize it was a membership thing. I was confused at first when my account was taking money out to pay them. I then realized that I had a giant credit of membership stuff that I haven't used. I ordered some stuff and saved the rest to order in bulk when I have enough. Finding an item or style I'm looking for on JustFab has been easy. Plus, I get good quality stuff from them. I'm happy with my purchases.
Hello Katanya,
We are happy you are enjoying your VIP Membership! We love hearing that you are enjoying the quality of our items! Have an awesome day!
Best,
DanielJustFab Member Services
Reviewed July 6, 2020
I love JustFab. I've been a customer for probably 10 years and I have a little bit of everything from them - sandals, boots, etc. The shoes are usually pretty good. I don't have any complaints about them being low quality. They last me for years. I've seen that when it comes to pricing, it’s perfect. It's affordable. JustFab has a lot of stuff that are in trend and it's way cheaper having it from them than having them from a designer. It's the same style so I love it. However, I recently had a purchase and it took a month for me to get it which is not very usual from JustFab. I usually get my stuff in about a week or two. I called customer service and they told me that JustFab has been using a new company for delivering. That’s the only complaint.
Hello Angelica,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
DanielJustFab Member Services
Reviewed July 5, 2020
I've been ordering from JustFab for a few years and I have no issues. I have no complaints about the products. They last and they're good quality. When I need to return things, it's pretty smooth. Usually, they credit or everything is there as soon as I return the item. The main concern for most people is the size of the shoe if it really fits. If they just go off with what their normal wear is, they should be fine.
Hello Jeannet,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
DanielJustFab Member Services
Reviewed July 4, 2020
I've been on JustFab since 2010 and they always got great shoes. There was a couple of times I bought some boots and because of the way the front was made, they were too big because my feet is narrow. I called them to return two pairs of shoes and then got the correct size. My man is complaining because right now, I have 150 pairs of shoes in my closet. I find an outfit and then I go on JustFab to get the shoes to match it. Every time a new pair of shoes or something comes out and I see it and I got an outfit to match it, then I'm getting it. I have never had an issue with the shoes falling apart. I'm older now so I like everything flat. I also like the booties.
Hello Janie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
DanielJustfab Member Services
Reviewed June 27, 2020
I never really had the time to go to the mall and shop and I thought that JustFab might be nice because they offered free returns and exchanges, which was really something I liked a lot. I've been a member for maybe a year and the quality of my purchases has been very good. They offered the buy one, get one with the jeans and they also offered $10 shoes.
Hello Rebecca,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed June 26, 2020
This company is the worst, they are a bunch of corrupt thieves! They will charge you $40 every month just for signing up!!! I can't believe a company has so little respect for their consumers that they will charge them for not reading the small print at the bottom of the page of terms and conditions. A REAL company with REAL values would ask their customers personally if they wanted to become a VIP member, but as you can see this company is made of a bunch of thieves. They don't deserve your trust, don't risk your money with them! Someone that hides a monthly charge from their customers is someone that's hiding a bunch of other stuff!! This is just a horrible company, spend your money somewhere else where they respect you and your trust.
Hello Chantal,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed June 26, 2020
I like the styles JustFab has and their price. I became a member and I like that I could order what I want and it would come to my house. I don't have to worry about going outside. I purchased nice boots and some sandals from them. I love what I bought.
Hello Nicole,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed June 25, 2020
I've been a JustFab member for a couple of years and the price and quality are pretty good. But when you look for a shirt, they're not all in one place. You have to look through them ‘cause they have different styles for different people. Other than that, it’s pretty easy to use.
Hello Susana,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! Have an awesome day!!
Best,
Daniel
Reviewed June 24, 2020
I've had an account with JustFab since winter and so far, I've liked their styles. Purchasing has been pretty easy. However, what I get from their style experts doesn't appeal to what I selected in their quiz at the beginning. Also, during my last order, I purchased a lot of jewelry and the earring backs were bent and damaged after shipping. During the shipment, they were all smushed together. The jewelry should go in a small box. Other than these issues, everything else is pretty good.
Hello Darrylynn,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed June 23, 2020
I ordered shoes earlier this month. I have yet to receive them. Very very disappointed. My shoes have not arrived or I have not gotten any email notifying me of the delay or the tracking information. I would expect more for a business with so much promotion.
Hello Nicole,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed June 20, 2020
The shoes I bought from JustFab were good. The quality was good for the price and the shipping seemed pretty fast. It’s easy to access things on their website. I would recommend my friends to JustFab if they needed some really cute shoes.
Hello Jovonna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed June 19, 2020
I am having trouble redeeming my credits. The email says shop and then checkout, but it doesn’t let me use my credits. I should have 3 credits. $120US but I can’t use that money or can’t see how to use the credits. I find the whole system not user friendly. Especially with not so tech savvy people like me. I just want to buy SHOES with the money I have already given you for those SHOES....
Hello Leslie,
We appreciate you bringing this to our attention about how our credit works. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed June 19, 2020
I purchased some sandals and a pair of sneakers from JustFab. Things are a hit or miss with them. One of the three things I got from them is great. The other two look a little cheap. Rhinestone looks good but if it's over the top, it looks a little cheaper. Still, I've gotten a lot of boots over the past years I've been with them and I've been generally satisfied with those. I get compliments for a year but they don't list through the test of time. It is my impression that the shoes from JustFab are for seasons.
Also, I've done a few returns with JustFab and I've been fine with their customer service. But, I will probably cancel because I don't like how member credits are disassociated with sales prices as if I am not a member. Plus, if I buy something with member credits and it's something that would have been less expensive, I end up losing the benefit of what I paid for my credits. Moreover, if I make a return of an item that I paid for, they don't offset. It's confusing enough that it gets a little frustrating. I've spent all my money on stuff and I would have to spend more money.
Hello Arpeeneh,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed June 14, 2020
Ordering from JustFab has been very easy. I get email notifications every month to see if I need to order or skip a month. They have a very friendly website too and I like their website compared to a lot of other companies I order from. So far, I love their shoes and jeans.
Hello Amma,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed June 13, 2020
My sister ordered from JustFab before. The first pair was for $10 and that was cool. They also had cute shoes. I went with them and ordered two pairs of shoes. One pair didn't fit that well but I really like the other one.
Hello Tricia,
Thanks for taking the time to write a review about our products and pricing. In the meantime, we’d like to help resolve your concern about one of your items that did not fit well. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed June 12, 2020
I personally think that JustFab has quality shoes that everyone and anyone can afford! I love most of the shoes JustFab sells and I find myself ordering shoes more often now that I am a VIP member, which also brings great benefits and savings for every purchase! Keep it up, JustFab! You are doing great!
Hello Jamie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.
Best,
Daniel
Reviewed June 12, 2020
Ordered on 5-24, shipped 5-28, Grapevine Tx 6-3, 6-11 still in Grapevine, cust serv no help. Pitney Bowes delivery cust serv no help. Understand Pandemic, but to sit in one town for 9 days makes no sense. This was a gift for my daughter who was coming into town for a visit, but didn't receive this week.
Hello Elizabeth,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed June 12, 2020
Off Duty sandals were perfect with any outfit. So comfy & stylish!! Crush On Me heels are easy to wear without feeling over dressed. Great this spring going into summer. I am so glad I took advantage of $15 sale when I picked these shoes out.
Hello Tatiana,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you!
Best,
Daniel
Reviewed June 12, 2020
I had a pair of boots that were sent back to the warehouse and the rep was very pleasant in having them sent back to my home address. I had issues whatsoever with this order and handling it on the phone.
Hello Jodie,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. We aim to provide the best services for every member!
Best,
Daniel
Reviewed June 12, 2020
I absolutely adore Just Fab. The only problem I have is if I forget to go into my account and mark “skip this month,” I get billed. During the COVID Pandemic, money has been tight. I’ve incurred overdraft fees because of this.
Hello Mary,
We’re sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed June 12, 2020
I love the continually evolving styles at JustFab. Although I cannot purchase every month, I always have a saved list of loved items every time I am ready to buy. They make it easy to be a member: I can skip the months it's not in the budget to splurge on myself & returns are a breeze.
Hello Kasey,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.
Best,
Daniel
Reviewed June 12, 2020
All of the shoes and the dress that I have purchased from JustFab have been super cute and great quality! I’ve gotten a ton of compliments and I’ve told all my friends that they should check them out! I’m always excited to see what is new each month.
Hello Carol,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our high quality products. Have an awesome day!
Best,
Daniel
Reviewed June 12, 2020
I sent an order of boots back my husband purchased for me and we didn’t receive credit nor a refund. There is not a way to contact them from my understanding! I have not purchased from them since and it’s been months since I returned the shoes.
Hello Majaghoni,
We appreciate you bringing this to our attention and we sincerely apologize if you did not receive a refund on the item you returned. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed June 12, 2020
I love JustFab! I just wished you had more wide width heels and flats!! It seems all of the clear heels are not wide width!!!! I would love to see Transparent Clear heels in wide width and wide width flats which you don’t have!!!!
Hello Danielle,
Thanks for writing a review! Your comments regarding adding more sizes and styles on our products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed June 12, 2020
I accidentally missed a month of 'skipping the month' and got charged 39.95. I have saved my $39.95 that was taken out of my bank account until there was a sale. Well when sale time (memorial day sale) rolled around, I couldn't get the sale price if I used my "credit". Completely ridiculous. I will be canceling Just Fab and shoedazzle for the same reason.
Hello Angelina,
We’re sorry to hear that you disliked our Member credit usage terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed June 12, 2020
They don't sell any of the shoes they advertise on social media. The options aren't as cute as you would believe when you sign up. It's expensive after your first purchase, even with your "discounts". And they charge you every month (sometimes even when you've skipped). And when you try to cancel they guilt trip you.
Hello Renee,
Thank you for the feedback about items that are not sold online but shown on social media. We’re sorry to hear that you disliked our VIP Membership program. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed June 12, 2020
I have a wide foot and JustFab has lots of wide shoe selection online. I love to online shop and they have cute stuff as well. The site is super easy, manageable, and user-friendly. I search through the selection myself and it’s fairly easy. You can narrow down your search and that’s super helpful. Their customer service is very decent and the returns are pretty simple. They give you your own label to return shipping and they just send you the size you want or just refund you back. If you’re a member, you get your store credit back.
Some of the quality of the shoes could need some definite improvement, especially leather shoes. I’ve ordered a lot from JustFab but the faux leather shoes get worn easily and fade, which I don’t exactly expect from a $60 shoe. It’s also easy not to use what you pay for every month and get charged additionally if you don’t realize that you have to either skip a month or apply your credit to your purchase. It’s not necessarily deceiving if you actually read it, but the regular person doesn’t just read every detail that’s thrown in front of them. But at the end of the day, my success with JustFab has outweighed my disappointment.
Hello Claire,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. Your comments regarding our product quality will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed June 11, 2020
I have been very pleased with my orders and exchanges that I have done.. I love the variety and the comments help as to order your size or go up or down. I would recommend to anyone. Great suggestions and sales.. Thank you.
Hello Laurie,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs especially with the products and services that we offer to our valued members like you! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed June 11, 2020
I would love to order more items but I cant return anything!! YOU WON'T provide return labels w/ your packing slip. This is a big problem for me and I am sure MANY others. I even tried calling & they still wouldn't. I can't shop at a place like that. There is only one reason you wouldn't provide a return label (to make it difficult). There are thousands of people without printers. All of my other stores will send a label. I am going to cancel my membership because of this!
Hi Karen,
We appreciate your feedback on your experience with us! We will be contacting you via email within 48 hours for assistance.
Best,Cathy
Reviewed June 11, 2020
I've had one pair of boots that broke in the first week and I had to glue them back together. Another that came damaged and a random green gem where a silver gem should be and was not offered a refund. Just told they could send me a new pair of shoes but a different color because they were out of the one I ordered. Now I can't even add shoes to my cart to cart to use my credit so I can cancel this terrible company.
Hi Melissa,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,Cathy
Reviewed June 11, 2020
I had a coworker who was ordering from JustFab and I liked her shoes, so I went on and started ordering. Most of the picks are what I would go for. They're close to my style, but I don’t always buy from my picks because sometimes, I already have something that’s similar. Also, I never look for anything too specific when I go on the platform, so I don’t have any trouble navigating it. It was not like I had something in mind and I couldn't find it, so it has been simple to order. Even the process of returning online is straightforward, simple and easy.
Hi Kathiana,
We love your wonderful review! We always want to make your shopping experience as easy as possible and It is a goal met for us knowing that you are satisfied!
Best,Cathy
Reviewed June 10, 2020
I got things from JustFab and they were fine. But I've been trying to cancel and they keep charging me. I've been dealing with this for about a year. Every month, they charge me $40. That happened five times. But it’s my fault for not checking my credit card. I didn’t know I was getting charged for the longest time. And then I couldn’t even use those credits because they said that it expired, so I got nothing for $200. I wouldn’t recommend them. There’s been a couple of times that I talked to their reps and it’s been okay. But other times, they would just say they can't help me and that would be the end of it.
Hi Lauren,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,Cathy
Reviewed June 9, 2020
With JustFab's VIP membership, you pick up a shoe for $10. It's pretty easy to find a particular style of item. The only thing that was annoying was having to scroll back up to the top when on the website. It may have just been my phone but when I kept going to the next page to look for a pair of shoes, I kept having to re-enter what I was looking for. After that, I downloaded the app to make it more easier, so that helps. I ordered two pairs of shoes. And on one of the pairs, I thought it was more like a laid-back orange but it was really bright orange. That was the only thing I didn't like about one of the pairs. Also, the strap was rubbing against my foot and it started to bleed. But I was satisfied with one of them. I like JustFab's selection. I like simple type of deals and they had my style that I like. JustFab is a good company and they have styles that everybody likes. It’s just sometimes not your style. They have a good range of shoes, too.
Hi Iysis,
We appreciate your feedback on your experience with us, especially with your purchase! We will be contacting you via email within 48 hours for assistance.
Best,Cathy
Reviewed June 8, 2020
It's very easy, simple, and straight to the point to order from JustFab, and customer service is pretty good, too. I recently just had to return some stuff because it didn’t fit right, not because it was bad quality, and I did reach out to them asking about my return and they were able to give me the exact information I needed and exactly when they will be receiving it. Then they told me when I should expect to see the credit on my account. So, they were very helpful as well. That’s why I like ordering from them and that was why I became a member.
In general, when I place my order, I’ll get a email saying they will ship the very next day. It was a little bit different this time because of everything that’s going on. But usually, the shipping is the next day. I’ll get an email saying that my order was shipped out. I have experienced where one of the items wasn’t available at the same time like everything else. So, they always email you and let you know that they had to kinda separate the order, but not to worry because the item is coming as soon as they have it. Then they sent an email right away as soon as that information is updated as well. The style picks they are sending me regularly appeal to me. I like getting the points, too.
Hello Melissa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.
Best,
Daniel
Reviewed June 7, 2020
For three months now, I've been with JustFab. I gained a little weight this year so I needed to add a few items to my wardrobe that fit me including shoes. I got my first month’s order and I was pretty happy with the stuff that came. I didn’t have a hard time with the ordering process. I just haven’t done the last two months. I keep forgetting so I just keep getting charged. I wanted to skip next month and I feel like I did. But I still got a charge, which is fine. But I would really like to maybe end my subscription.
I have a couple of other subscriptions like my Birchbox and they will remind me that my monthly subscription fee is about to go through. That gives me the option. They ask if I would like to skip this month. I like that the other ones will give an email saying, “Hey, if you’re not gonna spend it this month, we don’t wanna take it from you for nothing. So, you wanna skip?” And that’s really considerate. JustFab doesn’t do that.
Hi Ali,
We appreciate your feedback on the VIP program! We will be contacting you via email within 48 hours for assistance.
Best,Cathy
Reviewed June 6, 2020
A friend of mine told me about JustFab. It's easy to find a particular style of items there. I bought two pairs of shoes and some pants three weeks ago. I only order clothes and shoes and they're of very good quality. I like all of their shoes and the clothes are my favorite. It's easy ordering and I get the items here quickly. I've also used the 20% or 30% discounts. Overall, it's a good place to purchase stuff from.
Hello Cheretta,
Thanks for your awesome feedback! We always strive to provide high quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed June 6, 2020
I love JustFab. I found them maybe five years ago and I’ve been shopping with them since then. They're very quick. In seven days, you will get your product whenever you order and you get the same thing you saw online. I like the benefit of JustFab. I pay $39 every other month to be a member. When I order, sometimes I pay like $8 and I have three, four stuff coming. A couple of weeks ago, I ordered two jumpsuits and two shoes and I only paid like $12. I always do things online like with the jumpsuits and stuff like that. The only thing is I order so many shoes but the quality is not all the way. It's not comfortable enough for me. But I keep ordering anyway.
Hello Jamila,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Your comments regarding our product sizes and quality will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed June 5, 2020
I found JustFab through Facebook. I ordered a couple of times through them such as boots, clothing, shoes. I have previous credits with them too. Ordering has been okay and the products are really good quality. It’s not like you would go and buy a $60 pair of jeans. It would last you a couple of years. It gets you through a couple of seasons if you wear them occasionally and don’t put them to heavy use. But the shoes, I’ve had no problems with.
JustFab is just like any other clothing place. The only benefit you have is you don’t have to leave your home if you don’t want to. And it's not really that hard looking for a style you like. They have a really good style selection of shoes. But they need more variety of flat shoes without heels. 90% of their shoes have got a heel. If I'm wanting casual comfort to go to the beach, I’m not wanting a wedge or a heel. Also, I don’t like that you pay your membership every month and sometimes it takes a little while to use your credit. You have to log in, log out, log in, log out just to get them to show up in your cart so you don’t have to pay $40 for something that you already paid like $60 into the JustFab credit.
Hi Erin,
We appreciate your feedback on our selections and the VIP program! We will be contacting you via email within 48 hours for assistance.
Best,Cathy
Reviewed June 4, 2020
I saw their special with $10 shoes so I started ordering from them and then if there's a good deal going on, I go ahead and look at it. The items I've purchased are really good quality. I've worn them multiple times. It’s good quality for a good deal.
Hi Herlinda,
We love your wonderful review! It's great to know that you are happy with our deals and quality. Your satisfaction is what we always aim for!
Best,Cathy
Reviewed June 3, 2020
One of my friends told me about the JustFab website. I've been with them for a couple of months and in my first month, I ordered sandals. They’re really nice and I like them a lot. Everything is fine the way JustFab is set-up.
Hi Sharonda,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,Cathy
Reviewed June 2, 2020
I found a little pair of boots that JustFab was advertising and I went ahead and did their VIP thing so I could get it for 10 bucks. I hate the website though. Everything that I click on is out of stock and it’s frustrating. Every time you click on an item, if you end up going back, it completely takes you all the way back to the very top of the page where you have to re-scroll all the way down to where you were just looking. Then, every time I click on a style that I want in my size, which is 6, it seems like those are the fastest ones to go out of stock. I skip every single month. I've tried cancelling a couple of times and then they would say that they could just credit my account.
It kinda feels like a waste of time but I did get a cute swimsuit that I like a couple of weeks ago. So, it's very hit-or-miss. One time, I went to try to skip my month. It was the 28th and I was too early. I was going to try to come back in the next couple of days. My mom brain was everywhere else, so I ended up getting charged the 39.95. I would like a little bit more of a grace period to be able to skip the month if I choose to. You cannot go in this month. You have to go in-between the 1st and the 4th, and then on the 5th is when you get charged, which is super inconvenient. Especially since I've got four kids full-time. So, every time, my months are just running together. So, trying to come up with that four-day reminder, I feel like I need to set an alarm in my phone. But even when it goes off, somebody's on YouTube or something and skipping stuff for me.
I got a one-piece swimsuit from JustFab and it is my favorite. It's got a tie-up back and I like that I can adjust it if I want to. You can find some good stuff in JustFab and I don't have too many complaints but there are a couple of little things that could improve on the quality. The shoelace on the first pair of boots that I ended up buying was completely frayed at the end. Being my very first purchase, I was kinda bummed about it but I made it work.
Hi Haley,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,Cathy
Reviewed June 1, 2020
JustFab is cheap and I've been buying stuff from them for years. I just go out there and search for what I'm looking for. It’s been easy looking for styles I like and I can return things if they don't fit. I like their boot sales too. They usually make taller boots go on sale. I have a pair of all high black boots I absolutely love. I like JustFab and I've always gotten good stuff from them. The quality of the products is pretty good.
Hi Lynnette,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,Cathy
Reviewed May 31, 2020
Most of the items I've purchased from JustFab are good. The latest one was a blazer dress but the sizing was a bit off and it was a little bit too small.
Hi Justina,
Thanks for your effort in writing a review about your recent purchase! We will be contacting you via email within 48 hours for assistance.
Best,Cathy
Reviewed May 30, 2020
Being a member has been convenient. You have some credits and then you can just go and buy whatever. It’s a pretty easy process. I usually buy shoes or purse. I like the quality. Everything's good. I like that you can skip whenever you can and at the same time, they have nice prices for their members.
Hello Alina,
Thanks for your awesome feedback! We always strive to provide high quality, and affordable items for our valued members like you! We aim to provide the best services for every member! Have an awesome day!
Best,
Daniel
Reviewed May 29, 2020
I've been a JustFab member on and off for years. This last time, it was a couple of months. I joined six years ago and it was the $10-boot sale that got me the first time. I go back to them every time because I see the $10-boot sale and some flash sale going on. The products are good.
Hello Abby,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and as well as our promotional offers. Have an awesome day!
Best,
Daniel
Reviewed May 28, 2020
JustFab was running a $10 boot sale if you signed up. I've been a member since February, and since I’m part of the VIP now, I love the videos I get every month. I love the process of ordering online with them. I scroll through there way too much. I search through everything, and I don’t always buy from what they put together, but I do look through it, and it’s always cute. As far as shipping, everything’s always showed up quickly.
Hello Abigail,
Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Have an awesome day!
Best,
Daniel
Reviewed May 27, 2020
I like that JustFab has seasonal sales. The sandals I got from them are my favorite item.
Hello Alex,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed May 26, 2020
I just ordered a few pairs of shoes with JustFab the other day and it went smoothly. Navigating the website was really easy. The shoes were all summery heels. A really small heel. Like flats.
Hello Ajiehume,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback about our products! We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed May 25, 2020
A friend recommended JustFab. Overall, my experience was pretty simple after the first time I tried to navigate the website, but the app was easier to figure out overall in the ordering. The first shoes I got were the wrong size, but shipping them back was pretty simple. I did have a hiccup when it came to the refund exchange policy. With the $39 credit a month, I've had some issues. I ordered something that was less than that, and they ate up my whole credit. I really don’t know how this exactly works. So that’s been a pain point for me as far as how to use the credit and how to maximize them.
The process as a whole may be a little complicated. They could make clearer steps on how to use those credits. And the shoe selection right now, I don’t see anything that I really like. Everything is a little cheap right now. Other than that, I have had a couple of conversations about refund with customer service, and they were very thorough. They were easy to talk to.
Hello Alicia,
We strive to provide excellent products and services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed May 24, 2020
I found JustFab on Instagram and saw that it was really cheap so I wanted to see if it was real or not. I went and I ordered a pair of shoes from them. The ordering and everything was really easy. The shoes were nice and they got here at the time they were supposed to. That experience wasn’t bad. It was just that when I read the thing to sign up for a membership, I didn’t see anywhere that said I would be charged so when I saw that I was, that made me kinda upset.
I called the number that was on their website and I talked to this very nice lady. She stated that regarding the $40, I could be bumped out of doing it if I were to go on to their website between the 1st and the 5th of every month. That way, they would know that I at least tried to buy something and if I had, they wouldn’t charge me the $40. But because I didn’t, they charged me. They said that that was my part that I didn’t do. But it was gonna go as a credit. When I went to check, it was nowhere there as credit so I called back later on and just cancelled the membership again.
JustFab should make it more obvious that you are gonna be charged and that there is a way to not be charged. If I had known that I could have still had the membership and be able to get good deals on shoes without being charged the $40 by going to check on their website sometime between the 1st and the 5th, that would have been very helpful and maybe I still would have done their membership. A little more information on what membership entails would have been nice. The membership itself has a lot of benefits and I would have actually loved it because of how cheap some of the things are. But I didn’t have a good experience being charged when I know there could have been some way around it if I was told about it.
Hello Alexia,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed May 23, 2020
SUBSCRIPTIONS NOT AUTHORIZED. This company has been debiting my bank account since Nov 2019 for $39.95. I called them today to asked them to reverse these charges and they declined. These are deceptive practices and consumers need to be aware. Unfair business practices. I have reported this company to the Better Business Bureau as well as the Federal Trade Commission for the fraud that they are.
Hello Janethe,
We appreciate you bringing this to our attention about refund concerns. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed May 23, 2020
I've been seeing a lot of JustFab commercials and even on Facebook and Instagram. I like the variety of shoes and how you can kinda color and pick your style of shoes instead of them just randomly throwing shoes at you. You’ll get the email saying different things are on stock and I have different shoes on there. When you go into the site, you can easily type into the search margin and it'll pull up all different styles. So, that's easy. But if you go to your profile, you can say your size, the length and all the type of colors. They have different shoes and they're just for you, and I like that.
Sometimes, the style expert might pull a basic work shoe, which still works for me because I need work shoes too or they might throw a random shoe in there that might catch my eye that might not be a part of my style. I noticed that a lot of JustFab's boots don't come in wide calves, which is gonna be an issue with me because I like knee boots or thigh boots. If they don't come in wide calves, it's not gonna work for me because I have wide calves. So, I just returned three pair of boots because the fit just didn't work right. Their approach was fine. We went ahead and called customer service about doing the return. The gentleman tried to help me find a new boot. I had to explain to him multiple times what was going on because he wasn't listening at first. But that was really the only issue that I had, I need them to pay attention to what I'm saying.
Hello Al-jamice,
We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed May 22, 2020
I like the fact that I’m able to kind of put off the order if I don’t wanna order one month. I can save that task for the month. So that’s helpful to have that option. I have made returns in the past and it was really easy to do. I just had to log on and print off the return slip. I’ve also had to cancel an order before and they were very helpful with that as well.
Hello Alli,
Thank you so much for your awesome feedback! We are very glad that we were able to make things easier for you! We appreciate the time you took to share your VIP Member experience to others.
Best,
Daniel
Reviewed May 20, 2020
The website’s set up pretty good to navigate. Some can be really confusing. The way they have it set up, it’s pretty helpful to type in the kinds I like and then it puts suggestions after knowing what you like. And their suggestions were pretty on point. And I didn’t think the prices were outrageous or anything. I got a pair of white loafers, a pair of black flip-flops, and a pair of mustard brown summer heels and I haven’t had any issues with the quality.
But I didn’t understand why the deal was so good and it was because they were signing me up for a membership. I overlooked that. I should’ve read the small print when I made an order online. Maybe they could set it up to where before customers hit place order and finalize it, a pop-up comes up or tells customers if they're okay with getting this purchase and being in this program. But the customer service was good. I called and they sent the money back and apologized. They didn’t try and tell me that I was ridiculous or stupid for not understanding. They were just really helpful.
Hello Alexandra,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. Your comments regarding our website will help us know what we can do better. We aim to provide the best services for every member!
Best,
Daniel
Reviewed May 19, 2020
The shoes I got from JustFab are really good. They’re cute, too. I have a pair that lasted me a couple years. I don’t use the company anymore. It’s a good price for what you get, but it’s just not always feasible. I can’t afford it. I’m not working now, so I just skip months. I still have credits though, and I'm just waiting for them to pop up.
Hello Abrianna,
Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed May 17, 2020
I like the sizes of JustFab's items and the different styles that they have. It's easy to find items and styles, and everything is just a click away. I took advantage of their two for $30 special offer. Right after you make the first purchase, you can make another purchase just for two for $30. It's really simple. Their selection is good because it's exactly how I would wanna find shoes I can afford. The items I've gotten have awesome quality. I bought black sandals, and they were my size and they fit everything.
Hello Alba,
Thanks for your awesome feedback! We always strive to provide stylish, great quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed May 16, 2020
I was a premium member with JustFab and what I liked about them is that the products are nice and they delivered on time. However, I cancelled my membership because it was getting a little pricey, especially in the current situation. It was a good experience overall.
Hello Aditi,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed May 15, 2020
I ordered a pair of high-heeled shoes from JustFab. They’re really nice. I like them a lot. I like that JustFab has plenty of options.
Hello Alexus,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
Reviewed May 14, 2020
I liked the boots sale that JustFab had. I've been buying from them for a couple of months now and they're really convenient. It’s pretty easy when you try to find items because they did like what color and style that you wanted. I like their style expert selection. It fits my style pretty well. The products I've gotten are really good quality. I got these western-style boots that fit my style pretty well and they’re like a short booty. It’s been a few weeks since I made a purchase from JustFab.
Hello Alexandria,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with the selections we presented and as well as the quality and a fit friendly products. Have an awesome day!
Best,
Daniel
Reviewed May 7, 2020
I have never experienced something so bad about the company and what they sell. I purchased 3 pairs of shoes, shipping took forever and when they finally arrived none of them fit me. I immediately process a return and I was supposed to get my return label in 24hrs, that never happened! I have been contacting their customer service for over a month, every three days and all they can say is that they have an error in their system, they need to escalated and to give them 24-72hrs more. I haven't been able to talk to a supervisor directly, I even offer to pay for the return myself so I could get the box out of my house and get my refund and they said that was not an option. HATE this company and their service is the WORSE!
Hello Yaquelin,
Thank you for your honest feedback on how the shoes you have purchased fit, this is certainly not the kind of service we aim to provide. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,Ivy
Reviewed May 6, 2020
I always order shoes and it’s got a good mix between boots and heels. They're not super high, top notch, but they're not poor quality either. Once, I’ve ordered apparel too. The website is a pain in the ** to get to load, but other than that, it’s self-explanatory and easy to go through. I wish there were more filters on it though. They have the color and shoe size, but there are so many pages, so having more filters will make it easier for a consumer. Still, it’s nothing that we would die over. On my last order, I got four pairs of shoes and I received them on Friday. They were all heels of different colors, sizes and heel lengths and I got a killer deal on all of them. I got them on JustFab's $15 sale, then I had a member credit that I was using, so it got applied towards that. Also, everybody I work with always ask me where I get my shoes and I always tell them. I recommend them often.
Hello Allie,
Thank you for your honest feedback regarding your experience in navigating the website. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed May 5, 2020
JustFab looked interesting so I tried it and I liked the things that it comes with. Also, I like that sometimes I can choose an option to pick what I want. I purchase mostly shoes and I have purchased a couple of tops from them that I really like. The quality is good. The only problem I had was with a V-neck crisscross top and the piece that was holding the top together ripped, but it’s no big deal because it still worked. Also, I don’t buy every month so I would skip and a couple of times, the skip went through but then they said they never got it on their end so I was charged for it. That kind of annoyed me a lot. But it hasn’t happened in a couple of months.
Hello Alecia,
We would like to sincerely thank you for notifying us about your experience with the skip the month and with the items you have purchased. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed May 5, 2020
I've ordered a bit of everything but mostly shoes. I love the really cute, block heel, multicolored shoes.
Hello Alexa,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep rockin’ in your fabulous shoes!
Best,Ivy
Reviewed May 4, 2020
I’ve been a member for a while and I get a lot of the strappy heels with some wedge. In fact, I just got two pairs that came in the mail the other day. I’ve never had to return anything too. The quality is great, and the pricing. I also love the fact that I have my boutique every month. I go and look at my boutique, and it’s easy for me to look at all the different styles. The site is very easy to navigate, so it’s user-friendly.
Hello Alicia,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,Ivy
Reviewed May 4, 2020
I am a VIP member of JustFab and they are great. Anytime I've called the customer service, everybody has always been great and helpful. They also always have great sales and deals. It's awesome. When you first apply, you pick your own style and they send you stuff that you prefer. I got a lot of items. I buy for myself and for my mom. The quality of some of the shoes can be a little better as far as the materials. But otherwise, everything has been good. I like JustFab and I am really happy with them.
Hello Alyia,
We're so glad that everything worked out for you. We here at JustFab, try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction especially when it comes to the quality of the items we have online.
Best,Ivy
Reviewed May 3, 2020
I wanted to try JustFab out because of my upcoming graduation and I wanted some shoes that would go with my graduation dress. The last item I bought was the heels. They’re really good quality shoes. It’s going pretty good with JustFab. Being a member was really cheap for me. But I cancelled my subscription because it was out of my budget for a while.
Hello Alexis,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs with heels you have purchased! We appreciate the time you took to share your experience with the other members. We hope to hear more from you in the future!
Best,Ivy
Reviewed May 3, 2020
JustFab had cute clothes and good prices. I have been purchasing from them for years now. I like that I can skip the month. I'm not held to paying my fee each month if I don't have the money. I like the options available. I can do it at any time and get what I need whenever I need it. It's also very easy trying to find a style I want. Their expert selection is good but I kind of do my own thing. I just look through the site and get what I want. Sometimes, I'll take the suggestion but that's not my main access to what I need.
I avail of pretty much anytime they do like the VIP thing like sales. The only thing with Just Fab is the quality of the items is a hit or miss. Most of the things are great and there are no issues. But there are some times where it's like things might have been rushed. Otherwise, I've recommended JustFab to friends and strangers. They have all different kinds of styles and people should check it out.
Hello Alexandra,
Thank you for sharing your feedback with us regarding the quality of some of the items you have purchased. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,Ivy
Reviewed May 2, 2020
I liked the pricing and I ordered a couple of pairs of boots as well as a pair of summer sandals. All of them are heels. Besides that, I got one pair of flat boots. I’ve gotten them in and all of them fit, but my pair of blue ones. I got it in my size, and it still didn't fit. The zippers were difficult to work with. I was upset, but I ended up gifting it. Other than that, I love my white sandals and I can’t wait to get to wear those. I love my black heels too. My flat heels are a little tight, but most shoes are. I’ve been wearing them a little bit and they feel like they're loosening up, so those ones are good as well.
Hello Alisa,
We’re sad to know that fit of the item you have purchased was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed May 2, 2020
I was interested with the heels from JustFab. I’ve just ordered one. They’re good, comfortable and their price is good. Everything’s good.
Hello Alexis,
Thank you for taking the time to share your positive feedback with the hells you have purchased and the prices we have online! We're glad that everything worked out for you. We hope to hear more from you in the future!
Best,Ivy
Reviewed May 1, 2020
I got a pair of black open-toe booties. Every time I wanted to toggle onto a different clothing, say the clothing section, the website would just freeze and say, "Sorry, it’s unavailable." I would have ordered a lot more. But other than that, I liked the shoes and JustFab said they were 10 bucks on my first pair.
Hello Alexandra,
All feedback is important to us, so we appreciate the time you took to tell us about your experience in shopping online. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.
Best,Ivy
Reviewed May 1, 2020
JustFab is an easy shopping platform. The quality varies depending on the shoe. It's a great website for boots. I have a couple of pairs of the flat booties that I really like. But any other shoe I've ever tried is not a good value. I'm in the process of sending a few items back because the sizing is just not good quality. The shoes are extremely narrow. I can't even fit my feet into them and I don't have wide feet. But it’s very easy to return them.
Hello Alex,
Thanks for taking the time to write a review. We're sad to know that the quality and fit of the shoes you have purchased were not what you expected. We value the opportunity to resolve this and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed April 30, 2020
There was a sale that was going on in JustFab and there were a ton of cute shoes. It was super easy to find the items that I was looking for. There is some stuff that I don’t particularly care for when I see it, but most of it is good. My first purchase was the $10-shoe sales. The quality of the shoes was really good. I told my aunt about JustFab and that it was great and all of the sizes of the shoes, at least, were true.
Hello Addison,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
Best,Ivy
Reviewed April 30, 2020
The price is right with JustFab and I tell people about them. I've been a member since February and I like that you can skip months. It's not like you’re obligated every month to do something. For the most part, my experience with them has been okay. I pretty much like the styles most of the time. But a couple of pairs of my shoes were really uncomfortable. I already wore them though so it wasn’t like I could do anything about it. I exchanged them and got new, different ones. The boots tend to fit better and nicer than the heels do. It depends on people’s feet. But I kept the one pair of heels because I already wore them out. They ended up giving me really bad blisters by the end of two hours, which was not even that long.
On those shoes that actually hurt me, the quality is not as good as some of the other ones. I’ve ordered from JustFab back in the day too, like in 2017. I still have those shoes and they still hold up really well. And I’ve worn them like crazy. The boots tend to be more durable than the heels. The style expert with JustFab is all right and they give good stuff out, but I just do my own thing. The social media thing gets you because they know exactly what kinda style you got. When you’re scrolling, things just pop up. Social media’s kind of a stalker. You say one thing and it shows up in two seconds.
Hello Ali,
Thank you for your honest feedback regarding the quality and fit of the shoes you have purchased. At JustFab, our greatest desire is to ensure our members are satisfied at all levels and find the most suitable way to fix their problems/concerns without delay. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed April 29, 2020
I heard about JustFab on Facebook and my favorite thing about being a member is the three for 39.95. The quality of their clothes, shoes, and bags are very good. The booties I purchased from them are my favorite. I wear it all year round. And I bought a pair of sneakers for my latest purchase. However, the time allowed to figure out if you're gonna buy something is not long enough for me.
Hello Alea,
We are honored that you have chosen us and placed your continued trust in JustFab for your fabulous items! We consider every idea and some, like yours, become part of how we do business. And for that, we are most grateful. Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
Best,Ivy
Reviewed April 29, 2020
I like the ability to have different options whenever and the ability of skipping when I want to with JustFab when I don't have to purchase anything that month. That has kept me around with them for many years. The last purchase I made with them was a shirt or pants. The quality of their items is a hit and miss. It depends on the product. I probably had some great items 70% of the time. The only hesitation I have is sometimes, they're pretty expensive depending on the product. I have a few times forgotten to skip and gotten charged, so I am forced to use the credit.
Hello Alyssa,
Member satisfaction is always the number one priority for us. We appreciate the time you took to tell us about your feedback in regard to the quality and prices of the items we have online. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed April 28, 2020
My friends had gotten JustFab and they said that their stuff was really cute and affordable, so I decided to go with them. I purchased a couple of shoes and some bags from JustFab. My favorite is the shoes. They're really cute and have good quality. They're also different from what other places have to offer. Their stylist usually has one or two things that I really like.
Hello Alex,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,Ivy
Reviewed April 28, 2020
The prices keep me coming back. JustFab's straight pricing is cheaper. Also, I wear a size 10 so I can't buy shoes in the store. I used the style consultant once, but then I just go off of what I liked. So, I used it just to set it up. I mostly do shoes and they're totally nice. I like that.
Hello Afia,
We are pleased that you have chosen our boutique here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our shoes! We hope you have a fabulous day!
Best,Ivy
Reviewed April 27, 2020
For about a year now, I've been with JustFab. I've had luck with some stuff as some of them are good. I like other shoes too. The only thing is things don’t fit right. It's either I get items that are too big or too small. Some of the quality looks kinda rubbery too. It doesn’t look like leather. It’s like hard and generic stuff.
Hello Alicia,
Thank you for sharing your feedback with us regarding the quality and fit of the shoes you have received. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,Ivy
Reviewed April 27, 2020
The quality of items from JustFab is good and I like their shoes the most. My favorite item is the boots. They're very beautiful and affordable.
Hello Alejandra,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,Ivy
Reviewed April 26, 2020
I have a shoe addiction and JustFab's price, the variety of their products and the different colors that they have drew me into joining. I really like the clear heel trend and got some clear sandals from them. I can't wait to wear it. I've recommended JustFab to two of my friends and my cousin created an account because I kept sending her pictures of the shoes.
Hello Ajeia,
Thank you for your compliment! We are glad that you are satisfied with the items we have in JustFab. Hope to hear more from you in the future!
Best,Ivy
Reviewed April 26, 2020
JustFab shoes are of really good quality. Any time I’ve had a sizing issue, it’s been really easy to return and exchange. I’ve had a couple of times when I’ve had to exchange shoes and had to call. I wish that could be done on the website. You can return something just on the website but if you’re exchanging it, you have to call.
Hello Ali,
We count on our members to bring situations like this to our attention. Thank you for sharing your feedback regarding the return process we have online. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.
Best,Ivy
Reviewed April 26, 2020
JustFab offers good deals but it would be a little while before I can order stuff. I’m pregnant and it would be cool if they added maternity clothes. Still, all the outfits are so cute. They fit well and they're good quality too. I have the app on my phone, which is how I shop. It has been easy and I’ve been happy with it.
Hello Allissa,
Member satisfaction is our foremost priority and we promise to always serve you the best. We value our members and so as your opinions. We hope to hear more from you in the future!
Best,Ivy
Reviewed April 25, 2020
Most things from JustFab are good. I've enjoyed the shoes a lot but the shirts and pants, not as much. Some of the shirts seemed much lower quality, like thin fabric. And the pants are more stretched than I like, so they never seem to hold their shape. But I have a pair of boots that I wear all the time. JustFab is good but be aware that it is a subscription service, not everyone realizes that.
Hello Alyssandra,
Thank you for your review describing the dissatisfaction you have with the quality of the shirts and pants you have purchased. We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed April 25, 2020
I liked the color of that shoe that I saw on JustFab. It was easy trying to find a style there and their style expert selection was great. I was able to take advantage of their $10-shoe offer. The items I've gotten are good.
Hello Adilene,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect shoes! Rest assured that we will continue providing unique and new styles for members like you.
Best,Ivy
Reviewed April 24, 2020
I had seen and heard about JustFab originally on some social media site but then I heard about a friend who actually did the VIP membership. She told me all about it and I thought it was cool. I’ve loved it. My last order had two pairs of boots and flip-flop sandals. I pick out my own stuff. I look every now and then, just be on the site and see if I could find anything. When they send out emails, they let you know of the sales and then that always gets me.
I wear the crap out of my shoes. The boots that I had that I've been wearing basically every day for work, they’ve lasted two years. I remember that's the first order that I got and I just now had to get rid of them. I'm pretty confident that my last order would be the same. I haven't had any problems with the quality of the shoes. I really like JustFab. I recommended it to a lot of people. They always compliment the shoes and I'm like, "They're good." But then everybody will be like leery on the quality 'cause it's an online site. But I tell them mine last and no complaints from me.
Hello Alexis,
Thank you for shopping with us. We appreciate your business. JustFabs' goal is to provide high-quality products and the newest set of styles to valued members like you. We hope to meet and exceed your expectations!
Best,Ivy
Reviewed April 24, 2020
Being older now, I don't wear the real high shoes, and the majority of the shoes that I see when I go in, the heels are too high for me. The clothes are more geared to a younger crowd, so that is what makes me not order as much as I used to in the beginning. I love JustFab but what they're picking for me is not for me at that time. It was me once upon a time, but it's not me now. But customer service is great. There have been times when I could not get on the website or I had a problem with ordering through the website and I would call customer service and they have always been very courteous, professional and patient.
Hello Shirley,
Thank you for sharing your feedback with us regarding the set of styles we have online. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,Ivy
Reviewed April 24, 2020
I’m a big fan of Run-D.M.C. and Tamara Williams. And I just got on with JustFab as soon as I realized that she had a line of fashion that was affordable. The selection provided by the style expert is good, although I see things that are coming up that are much like new or exclusive, and then I just go on my own to investigate. It's very easy to find my style of items. The quality of the items I've gotten so far is amazing. They're better than anything I've ever spent that much money on.
I've tried to tell other people, “Stop spending so much money on your shoes or your bags,” because for me, I get, at least, a good six months or a year out of a bag, and I'm not using it every day, but I can see that once the handle starts going, then I'm like, “I've worn this one out to the point of I need a new style.” But it's definitely very durable and true to size. I love bags, so my recent big thing was fanny packs. I’m very practical, so I ended up buying the same type of fanny bag in different styles. Because I love the fact that it came looking like a belt, and I don’t see many that were going to look very dressy or I can pair down a little bit with something a little bit more casual.
Hello Aisha,
We’re glad that you found what you were looking for. It is our goal that you are always happy with our service and fabulous items. JustFab promises to provide you with the latest, branded, and high-quality products. We are always happy to serve members like you. Thanks a lot!
Best,Ivy
Reviewed April 23, 2020
I like JustFab's shoes. It was easy looking for particular styles. They give you your boutique of your selections of your outfits and shoe tastes. They have similar taste I like. My booties are my favorite. It lasts long. However, they took an order out, $39.99. I didn’t opt out in April so I’m trying to find that on my account and it’s not showing. They credited me last April 16th or 15th.
Hello Shirley,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience with the quality of the items you have purchased. We aim to provide the best service for every member!
Best,Ivy
Reviewed April 23, 2020
JustFab's shoes get me interested. I have ordered quite a few pairs of shoes in a short amount of time and I have loved every single pair. I wear a 6 1/2, and I have a very strange foot. It's a short thing, but kind of wide. It's sometimes hard to fit, but every single pair that I have received from JustFab has fit my foot. For anybody with any sized foot, to have every single shoe fit and to love every single one is great.
However, I get emails that are late. It would say, "This huge sale's going on," but when I go to the site, the sale would not be there. I'd then almost complete a checkout to see if it happens at checkout, but it would not be there. I'd then go to my email to see if there was another email, but it would not be there. That has happened around five times. It kinda made me mad because I was all excited to buy 10 pairs of shoes or buy one and get one free. But besides that, I hope to continue being a customer for a while because I love all the shoes. I've gotten some sneakers, heels and espadrilles. They look like very expensive, nice, shoes. And I get compliments on them all the time.
Hello Amanda,
Thank you for taking the time to write to us and express your feedback in regard to the promotional email you have received from JustFab. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,Ivy
Reviewed April 23, 2020
I love JustFab. It’s good for me that the subscription is there for me and it just takes the money out of my account. I have too much stuff going on. My days are super busy. And I kinda forget a little bit, but then I go in there and I have credits and I can get whatever I want. I like that. I also love the quality of the shoes I received. They last forever. I also do have a lot of bags and those also last forever. I purchased them three years ago and they still look new.
Hello Maribel,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy you with the quality of the shoes we have. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,Ivy
Reviewed April 22, 2020
When I first purchased from JustFab because of the promotion that was going on, I didn't know it was a monthly subscription until I was charged several times and then found out later. I've also been skipping the monthly subscription because I haven't found anything that I liked. I felt like the quality was not as great how it was before. I'm not satisfied with their selection and the monthly subscription that I've been paying is not worth the quality of the product that I get for the points.
Hello Sora,
We’re sad to know that you're not satisfied with the styles we have online and the quality of the item you have purchased was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed April 22, 2020
I've been with them for at least 10 years and it’s the only place I buy shoes from. My last purchase was a couple pair of jeans and it had very good quality. They sent me the monthly thing from the style experts. But most of the time I just browse and buy things on my own instead. They also have a lot of the perks like the random sales they’ll have, or buy one and get one 50% off, or 50% off your entire order. I've had to return a couple of things but I haven't had an issue with that. I just go to the post office to drop it off, return it, and I get credited. I’m very pleased with them.
Hello Amy,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,Ivy
Reviewed April 21, 2020
I heard a lot about JustFab before making my first purchase. I was thrilled when I got my first pair for only $15.00, however I was soon thrown down a rabbit hole of mysteriously vanishing contact agents and monthly unapproved charges. I was being charged for a membership I never even signed up for! On top of that whenever I tried to cancel my account over chat, as SOON as I said Cancel my account, an error message popped up and told me to try again another day. Creepy right?! So, I took it upon myself to call them, and at this point I was fuming. After a couple minutes of waiting an agent answered and asked me how they could assist me and get this, I said I wanted to cancel my account and they HUNG UP ON ME!!
After FINALLY getting through to someone on chat after sending message upon message telling them I would take legal action, I was finally told after 2 months of haggling that my account was finally cancelled and I made sure I was SUPER safe by cancelling my debit card. This was back in December, and flash forward to today, April 21 when I opened my account to see a $39.95 MEMBERSHIP FEE FROM JUSTFAB!!!! HOW DID THEY GET MY NEW DEBIT CARD INFO??!! I immediately started panicking and called my bank and disputed all the purchases as fraud.
I went back onto the website and was confronted with a snooty agent telling me that I AGREED TO KEEP THE MEMBERSHIP IN DECEMBER! ABSOLUTE BS!! I told them ONCE AGAIN that I have disputed all the purchases and I was going to report the company. The snooty agent continued to IGNORE me for 15 minutes until she finally messaged back saying my account was cancelled, with the exact same message they sent before. Fingers crossed I do not get charged again. Do not use this site! They will scam you and charge you and claim you agreed to it! They are sketchy people! Use Amazon instead!!!
Hello Lily,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,Ivy
Reviewed April 21, 2020
I like the style of the shoes at JustFab. If I want a wedge heel I just put on wedge heel on the search, it gives me all the wedges. If I want boots, I put in boots, it gives me all the different styles of boots. It’s not really hard to pick. It just depends on what shoes you like as a person. It also doesn’t take long to receive your item. The selection given by the style expert has been okay. They’re not bad items. I have purchased before items that were selected or they looked some similar to the item that they selected. They have pretty good criteria. Quality-wise, I bought the boots, wore it one time and my heel broke. And I didn’t know how to get it fixed. But I love the boots. Their products are not horrible. I just have had some bad shoe moments with heels looking like they’re gonna come from the sole, but other than that, it doesn’t happen all the time. I’ve ordered plenty of shoes.
Hello Jemica,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. Thank you for taking the time to leave us feedback in regard to the heels of the boots you have purchased. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,Ivy
Reviewed April 21, 2020
I heard about JustFab through my cousin and I saw that they were doing a 4.99 special, which made me decide to buy from them. I like the selection given by my style expert. Moreover, finding my style of item is pretty easy. I kind of change things up a lot and their selection is good. I bought shoes that are little wedges and paid $14. I don't think its quality is bad, but it's not worth 60 bucks. If I paid full price, I would not have been very happy with it. I haven’t worn it, but you can just feel that it's not top-of-the-line quality.
Hello Allie,
Thank you for bringing this to our attention. We are always looking for ways to better the quality and prices of the items we have online, and your feedback is an invaluable part of that process. Our Member Services Team is always open to hearing feedback from you. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed April 20, 2020
JustFab is very convenient and they have really nice styles. Their website is simple. I even love the app. The selections could be a little bit more different though, because every time I try to change it, the styles still don’t go with what I like. But I like the quality of the items I purchased. It’s long-lasting. The bag that I bought two years ago is still in great condition. Their shipping process is also pretty good. I get it right on time, if not earlier.
Hello Michelle,
Thank you for bringing this to our attention. We are always looking for ways to better our selection online, and your feedback is an invaluable part of that process. Our Member Services Team is always open to hearing feedback from you. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed April 20, 2020
I like how they have the boutique setup where you could go in and pick your own style and you can go straight to what you like. It's already put in place for you. I also like the fact the I have credits. When I see something I like, I can go in and get it, and I like to be surprised with the fact that I have credits because I don’t have to pay as much. I haven’t had any problems with the quality of their products. I've liked everything that I've ordered. But the selection of their style expert could be a little better.
Hello Marquita,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving the quality of the item you have purchased! We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction when it comes to set of styles we have online. Hope to hear more from you in the future!
Best,Ivy
Reviewed April 19, 2020
I ordered from JustFab with the style of their shoes, plus they carry a big size, which is a size 10 that I wear. My style is relatively easy to find. Also they have Buy One, Take One sales and you can get a certain amount off of a total order by being a member. I like the sales. They keep in contact with you as far as when a sale is about to be over to make sure that you are a part of it. I bought a pair of shoes two weeks ago, and I love them. They’re excellent. I’m very satisfied with JustFab.
Hello Kamina,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. JustFab is always ready to serve members like you with exciting shopping offers. So, stay tuned!
Best,Ivy
Reviewed April 18, 2020
The lines that they have are good but sometimes, not so much is changed. For example, the heels are pretty much the same and they don't change year to year. Sometimes, the sizes are not so accurate too. If you had a size and you ordered according to the design of the shoes, sometimes, it's different. I also find shoes in the stores that are half of the price. They discount every Monday morning from my account and if I have credits and they have the shoes in sale, they say the credit for the $40 instead of getting two pairs of shoes for the credit. If the shoes are normally $40, they put it for $19. Immediately, I use one credit and I lose the other half of the money because they are already on sale. Then a year ago, I had sent so many stuff and it was a mess so I am going to stop using JustFab. But other than that, I really like their styles which are so similar to the style of shoes that is from my country.
Hello Tatiana,
Thank you for sharing your feedback with us regarding the sizes of the items you have purchased and how the credit system work. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,Ivy
Reviewed April 17, 2020
I like the shoes and the convenience of purchasing from them. All in all, their items have good quality. But when boot season was in, I didn’t like the quality of the boots so I sent them back. But most of them are really good. I’ve been with JustFab for so long that I’m very satisfied with everything.
Hello Arneshea,
Thank you for bringing this to our attention. We are always looking for ways to better the quality of the boots we have in JustFab, and your feedback is an invaluable part of that process. Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
Best,Ivy
Reviewed April 16, 2020
I’ve been a customer of JustFab for several years now. I was always a fan of Kimora Lee Simmons. When she started promoting it and talking about it, I was like, she’s cool. Let me check it out. I started my subscription back in college. It's an affordable way to get nice shoes. The quality has been a hit or a miss though. Sometimes, the quality is really good. But I’ve bought some shoes that weren’t up to my standards. For me, the selection given by the style expert is not always spot-on too. Sometimes, it’s just like the general. I always blindside it, but usually, I’ll just search through all those shoes that are available. If I’m purchasing, I have a style in mind that I’m looking for. So, then, I’ll just use the filters to try to figure out which shoe am I shopping for today.
Any time I purchase clothing from JustFab, the quality has been more disappointing with the clothes than with the shoes. I’ve purchased different shirts, dresses, different apparel a couple of times. It’s really been more misses than hits. So, now I usually use my JustFab to get either shoes or handbags. I really like the handbags sometimes. I had one tote back that I bought and I kept that for 5 years ‘cause I just love the bag so much. But then, I also had a jumpsuit that I bought one time that the fit and the fabric was so horrible. But then, I got it on sale so I couldn’t return it. So, I ended up just giving it to Goodwill.
Hello Yasmine,
It has recently fallen to our attention, that you have been left unsatisfied with the quality of the item(s) you have purchased. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed April 15, 2020
Some of the shoes that JustFab has are cute and they have a lot of different styles. Their selections are good and they match the kind of things that I like. The special offer they had when I first signed up was the best one. They had a couple of boots that came out 20 bucks each. For my last order, I ordered some wedge sandals. I ordered my normal size and when I received it, they were huge. I sent it back for a half-size smaller and still, those were too big so I sent it back again. When they came back, I had ordered three pairs of shoes and they only sent me two and they were still too big. I have to go back-and-forth multiple times and it's a mess right now. I'm still waiting for two other pairs to come in so I can ship them all back together.
I started looking on the website to see what the reviews were on them. There was a split. One ranted about the money back. But that was the first time it had happened to me that it was that extreme of not fitting. All in all, my experience is not terrible but it does suck sometimes when times like these, as opposed to when I go to the store where I'm able to try on the shoe and walk out and I have the shoe but not with JustFab. I gotta wait weeks in between if their shoe size isn't right. For other items I have ordered, they're okay quality for 40 bucks. I don't expect to have top-notch quality for $40 though, but for whatever the price that I got them for, they're pretty decent shoes.
Hello Vanessa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience in shopping at JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed April 14, 2020
I like the ease of return and 95% of the stuff that I have are good. I just have problems with maybe a few, with the comfort. But I wonder sometimes why they’re sorta connected with ShoeDazzle and why do they offer the same products. JustFab should try to do something different because why am I gonna pay for a membership on another site that has the same exact products? Also, when there’s something on sale and then you go in to pay, it doesn’t allow you to use your credits. Sometimes, I have four credits, but if I wanna buy two, get two free, then I have to pay the actual price instead of using my points. We should be able to use our points however we want regardless of a sale or not.
Hello Angella,
Thank you for your honest feedback regarding the comfort of the item(s) you ave purchased and with the credit usage. We value the opportunity to resolve this and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,Ivy
Reviewed April 14, 2020
I’m no longer a member of JustFab. I didn't like the quality of the shoes. The quality is really bad. People are getting what's worth the price. If they want something cheap, it’s great. But if they want good quality shoes, something that you would get at DSW or Macy’s, it’s not that type of quality. They also hurt my feet and they smell funny. They all have this weird plastic smell. I ended up giving away almost everything I’ve ordered. I’ve only kept a few.
Hello Marcela,
We're sad to know that you dislike the quality of the shoes we have in JustFab. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,Ivy
Reviewed April 13, 2020
I found JustFab through a young lady that had mentioned it. We were talking at the doctor’s office one day and then I started looking it up on my phone. And I became a VIP member. I’ve had a great experience with JustFab. I just bought two beautiful pairs of flats. Because I do security at church, and our church went from being a small church to a huge church, so I had to change up my shoes. And I ended up sharing a pair of those shoes that were just $10 with my brother’s girlfriend. And she was amazed and now she has been on JustFab too. I love the shoes. My favorite pairs are the wedges. They look more like sneakers. I’ve already bought several pairs of those. I ride a motorcycle and I’m only 5’5, the wedges give me some height. And I love that when I’m on my bike because I don’t have to be on my tiptoes. The wedges are very good.
JustFab is my favorite. My plan is at least once a month to buy myself a pair of shoes. I tell anybody that I talk to when they ask about my shoes, “It’s JustFab. It’s $40 a month. But what they do is they put the money at your account, but it’s credited to your account so you can always go in there and get shoes.” And I also tell them, as far as my shoes, if I know I got an event and if I can get to JustFab in time, I order it through JustFab. I rarely now even go to a shoe department store ever since I joined JustFab. All my shoes are JustFab to where I really love them. I love JustFab and it was a great idea.
And every time I’ve called in, tried to do an exchange, the people were just wonderful. They were really nice and they looked at my account and they did everything before I even asked or they’d make suggestions. And their suggestions have always been very good. I also love the shoes. They're great quality shoes for the price that they offer. You would think they're very expensive, but they're not. Then when you do the sales, the sales are off the chain. I’m a lifetime member with JustFab all because it is great.
Hello Yolanda,
Your business is much appreciated, and we will do our very best to continue to meet your fashionista needs. Truly, it is our pleasure. Glad we were able to help you find the perfect shoes! Rest assured that we will continue providing unique and new styles for members like you.
Best,Ivy
Reviewed April 12, 2020
When my sister started with JustFab she said I could get two pairs of shoes for $39.99 when first signing up, and then all shoes are $40, no matter what shoes you pick, once you sign up. I like JustFab. I just skip a month when I'm not budgeted for it. I normally get my shoes during the deal time, so I love it. I like the products. But I'm really skinny, so I gotta send some of my boots back because a lot of boots are wider. I wish they make boots for slimmer legs. That would be my only thing. So I normally just get pumps. They gave me a list of shoes that is in season for me, and I take advantage of that. All the shoes and the quality are good, and my shoes come in three days.
Hello Christian,
We count on our members to bring situations like this to our attention, so thank you for sharing your feedback in regard to the size of the boots you have purchased. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,Ivy
Reviewed April 11, 2020
The designs are marvelous. I found some items there which is very hard to find. They have shoes in all colors and the prices are very affordable. Sometimes, they have sale deal also where you can get with $15 a designer shoe even it's a copy. When I wear the shoes, everybody always give me compliment, and they would say, "Beautiful shoes. Where did you get it?" So that's the kind of drive also for me to purchase those items from JustFab. Recently, I started purchasing some clothing as well and those are very comfy. So for me, it's convenience, design, and accommodating from financial perspective.
Their deals are great. Sometimes when it's the clearance time, at the end of the season, I actually stock up more then because I pay $10 or $15 sometimes. Even though if not on sale, I actually buy them if I like them. When I became a member of JustFab 10 years ago, I was wearing high heels. But now, with my aging and with my back pain, I'm looking not too high. But they have combination of mix and match. So I always find something for me. I love JustFab.
Hello Komal,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the newest, nicest, highest quality items. Our number one priority is the satisfaction of our members. We're always ready to serve members like you with exciting shopping offers. So, stay tuned!
Best,Ivy
Reviewed April 10, 2020
The quality of their items is good. I bought a purse from them that I really, really like. The selection from their style expert is really off sometimes. But most of the time, it’s usually good.
Hello Daviena,
Thank you for bringing this to our attention. We are always looking for ways to better our selection online, and your feedback is an invaluable part of that process. Our Member Services Team is always open to hearing feedback from you. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed April 9, 2020
JustFab is my go-to. I've been with them for 2 years and I like them 'cause I do order shoes from there. I like the colors. I've over-ordered shoes, so I have a whole bunch of shoes that I can't wear anywhere 'cause of the quarantine. I have some boots and I love them. I have winter boots ready for the snow. They made my feet hot, but it was good. I bought a pair for my mother and she said, "These are really hot. Can we find something a little softer? You really don't feel anything coming through the shoe.” I like the two-inch wedges too. I don't like it too tall because then I look like I'm a struggling newborn. For chunkier women who are trying to be cute but not trying to break any ankles, they can't get the shoes 'cause they're too high. I like the flat shoes, but I don't always wanna show my toes.
I'm linked with both JustFab and ShoeDazzle and whatever I can't find on one, I get on the other, and it works. But being that ShoeDazzle and JustFab are on the same line, instead of having to call 2 separate numbers or go on 2 separate websites when you skip a month, is it not possible to just make it where you can click on whatever and skip a month? As you're going through the process of skipping one month, something comes up, you put your phone or computer down, walk away, then you forget.
Hello Delrose,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve especially when it comes to the items we have online. Our Member Services Team is always open to hearing feedback from you. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed April 9, 2020
A co-worker told me about JustFab. Their shoes made me buy from them. It's very easy to find particular styles. Having credits as a member is my favorite and I've taken advantage of VIP prices. The style expert 's choices are good. I bought tall boots from them and that's my favorite purchase. Every time I’ve ordered it’s been great. It came timely or before the time, and I was well-informed that it was coming. I could track it, too. Everything has been perfect.
Hello Ebony,
We are pleased that you have chosen our boutique here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
Best,Ivy
Reviewed April 8, 2020
I like the affordability and the styles of JustFab. Their pricing is okay and their shoes are an 8 out of 10. Some are good quality but on some of them, you can feel kind of the marking. And if something was amiss, I'll just give it away.
Hello Anisah,
Thank you for your honest feedback in regard to the quality of the item(s) you have purchased. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,Ivy
Reviewed April 8, 2020
The quality of the purses are really good. The outfits can be hit-or-miss. But for the most part, they’re okay. I like the style of the shoes and I like how you can’t find their style in the store. A lot of their stuff is hard to find in a store. It was unique and it was custom. It was a lot of different options and it was real stylish. I had like some things that came back not fitting or not what I expected, but the return policy is so easy and simple. You can do it in five minutes, so I enjoyed that part of it too. The last return that I did was really easy. The customer service rep sent the packing slip to my email with ease, and I had it done in five minutes. Right when I shipped my package, they were shipping my shoes with the other size. But I don’t like how they automatically draft the account. But I do like the fact that you can skip if you want to.
Hello Chrissy,
Thank you for the feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best customer service and easy returns online!
Best,Ivy
Reviewed April 4, 2020
I've been with JustFab for five years now and so far, I've like the quality of their shoes. I also like their buy-one-get-half off or get-one-for-free sales.
Hello Shelby,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items and deals online. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Best,Ivy
Reviewed April 3, 2020
I usually purchase short-heeled booties. Those are my go-to. I use my shoes for work and I like them. Purchasing it was easy especially ‘cause my size fits right all the time. I’ve tried some clothes and I purchased a few purses also. The items got good quality. I also like the options that the style expert gives me. Then I usually go for the sales like the holiday sales and stuff.
Hello Maritza,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience with booties you have purchased and the quality of it. We aim to provide the best service for every member!
Best,Ivy
Reviewed April 3, 2020
I’ve always been super-satisfied with JustFab. I’ve been buying from them for probably seven years and I've enjoyed them. I like that I can skip whenever I want so that I don't have to be locked into buying every single month. Also, their shoes always fit my feet right. They're probably the best-fitting shoes that I’ve ever bought. I like their clothes too. With the quality of their products, they're definitely worth it. I still have most of the shoes I bought and they're still in good condition like they're new. I get compliments on them all the time. They're super-comfy. I’m a weirdo and I like the ones that are like 4-inch plus heels.
Hello Kirsten,
Thank you for trusting us to be your source for top quality fabulous shoes. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab, try our best to provide the best service and unique style at an affordable price!
Best,Ivy
Reviewed April 2, 2020
I love to shop here. I love the clothing, the shoes, and the different styles. I feel great about the clothing. If there's an item that's too big or too small, I can return it no problem. I noticed that they did an upgrade in their site and I wish it can be fixed. It used to be when you search for clothing styles like jeans, it used to have the numbers for the sizes, but now, it's not there. It's just small, medium, large, and extra large. It makes it somewhat hard to filter and shop for what you're looking for because you have to go through all the pages now rather than just putting your size in and come look.
Hello Janitra,
Thank you for bringing this to our attention. We are always looking for ways to better our website, and your feedback is an invaluable part of that process. Our Member Services Team is always open to hearing feedback from you. We hope you'll have more fabulous experiences with us in the future!
Best,Ivy
Reviewed April 2, 2020
I can’t afford to purchase shoes monthly. Sometimes, I forget to go on there to skip the month and I’m getting charged. I want to stop this subscription but it doesn’t allow me to do it online. I’ve called in the past and had issues trying to get it canceled. Then sometimes, the size of the items may be a little off. But overall, I’m happy with the products.
Hello Shana,
We would like to sincerely thank you for notifying us about your experience with skip the month. We're sad to know that the size of the item may be a little off. We’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,Ivy
Reviewed April 1, 2020
I enjoy the different kinds of shoes that I like and they're mostly good. I usually just go to the JustFab website myself and look. Sandals or heels are what I usually buy. I like high heels. I have some shoes and boots that have worn out at the bottom. But other than that, everything I had is pretty much good.
Hello LaRae,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,Ivy
Reviewed April 1, 2020
I really like shoes and I like a lot of different styles, so it's easy for me to decide to purchase from JustFab. I look at different deals. It’ll be like 60% off, or buy one, get one half off a lot, and I’ll take advantage of those. I also like the selection given by the style expert. It has a pretty wide range like sneakers, heels, boots, and I can pick from a lot of different things. Recently, I bought some little block heels that were not as high in height. Those are my favorite. They’re pretty comfortable, easy to wear all the time, and pretty versatile. The quality has been great.
Hello Erin,
Thanks a lot for the shout out! JustFab promises to provide high-quality shoes and unique styles for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,Ivy
Reviewed March 31, 2020
JustFab reached out to me, and they send me products in exchange for putting it on my Instagram. I like my heels from them and the quality is good. The selection given by the style expert has been nice, and finding the style of items that I like has been easy. Also, the $10 thing is cool.
Hello Ali,
We value the trust you have put in JustFab and would like to thank you for that. Our team continues to work hard producing high-quality fabulous items that will meet our member’s needs. Happy shopping!
Best,Ivy
Reviewed March 31, 2020
I've used it for a very long time and it’s convenient if I find myself needing shoes. I use it mostly for shoes and sometimes for clothes. It’s convenient to find something at a good price. The clothes are good. I really like them. Sometimes the sizing is a little funky, but I figured it out for the most part. I also feel sometimes the quality is hit-or-miss. Sometimes I’ll get something that I really love and it’s really versatile and I can wear it a lot. But sometimes when I order like a skirt or a dress, the material either wrinkles super, super easy or the first time I wash it, it shrinks and I can’t wear it anymore. If the quality was a little bit better, I’d buy the clothes a little bit more.
Hello Alexandra,
We’re sad to know that the quality of the items you have purchased was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed March 30, 2020
Somebody here at work told me about JustFab and me being a shoe lover, wanted to purchase from them. I've taken advantage of their two for ones. Also, I usually rack up when they have clearance sales at around 20 bucks. The style given by my style expert is okay except for then block heels come in my boutique. I don't like block heels just overlook them. I had a store credit and I finally used it a couple of months ago. Also, I have a gift certificate, but the number on the thing didn't work. The lady told me to call it in when I do it again. So far, the quality of the items has been good. However, I had a pair of shoes that broke. The heel broke, but I figured I'd take them to the repair guy and have him fix them. I like the shoes and JustFab didn't have any more in my size. I couldn't send it back because I would never have that shoe again.
Hello Necey,
We count on our members to bring situations like this to our attention. We're sad to know that one of the shoes you have purchased broke. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,Ivy
Reviewed March 30, 2020
I love shoes. I've purchased a variety of things from JustFab. I've had ups and downs with them like being able to afford things some months, being able to skip, and not being able to skip. And I have found a lot of variety of things for work that I could even just use at night time. So, I've appreciated that. I've really enjoyed the shoes and a lot of dresses. Also, I've had really good luck with the purses. I like it because people don’t always have mine.
Sometimes, I wish that I could update my profile. I've had the account for a lot of years. But when I go to my boutique, it will be like, "Oh, here's your bombshell look," or depending on the quiz that I took. So, if they gave me a reminder to update my style suggestions or my sizes because sometimes I forget to change the sizes, that would be great because I end up just digging through a lot things. The things I wear when I was 23 are not the same that I wear when I'm 29. But other than that, I'm really happy with my items.
Hello Caroleena,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met especially when it comes to the selections we have online every month. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,Ivy
Reviewed March 29, 2020
I like the monthly shoe selections and the fact that they listen to customer’s feedback. Because at one point, they only went up to size 11, and then for fashionable big foot girls like me, there was a size 12 that they added on, which is awesome. I’ve had some really, really good pairs of shoes from JustFab. Some of them I wear on a regular basis because they’re really comfortable and they’re really unique. It’s not anything you’re kinda like finding in your average famous footwear. So the exclusiveness of the styles and the variety are pretty awesome. If there’s a special offer that comes up and if I’ve got it in the budget, I try not to let it pass. A couple months ago, there was $10 boot sale which was awesome.
Hello Matrina,
We are glad that you are satisfied with the selections we have online. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,Ivy
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com