JustFab Reviews

I've been rocking with JustFab since they first came out, but I've had a love and hate experience in the VIP. They automatically deduct the 35.95 from my card, so sometimes the subscription hits my budget a little bit harder than I think it would. The good part is even when that happens, it's not that bad because now, I have a free pair of shoes. If there is a special occasion or there's a seasonal thing, you get a new pair of boots. The money's already spent and all I have to do is take care of the shipping. Also, I like the matching purses and shoes.

I had to call 3 times to try and cancel my VIP account. Each time they would pull some crap story and would not cancel the account. When they finally did cancel the account they would not refund me the $80 in charges because they said they I had already been issued a refund. Think twice before signing up!

It looked like JustFab had good deals and they definitely suggested things that appealed to me. But I was a little leery of what the quality is like until I ordered my first pair of boots. Then I was like, “Okay, they’re good.” I have large calves so I was a little leery about "wide calf" because sometimes they say "wide calf" but they’re not. But I’ve ordered several pair of boots and overall, the quality has been decent for the price that I've paid. The boots fit and they look cute. The calves fit too, so that was a plus. When people ask my where I got my boots or are interested in looking for shoes, I definitely tell them to order from JustFab. I even say that they should just go on JustFab instead of searching in the stores.

JustFab had a lot of advertisements throughout social media. I found it interesting how they could have a shoe subscription and decided to subscribe for a month. They had your first shoe for 9.95, and then I took part in that deal and bought a couple other pairs of shoes as well last year. The shoe quality was really nice considering the price. They had a lot of categories to choose from. However, I would have liked for their shoe size to be a bit more of a variety 'cause there are some shoes that I really liked that didn't come in my size. But the selections were pretty spot on. There were a few other special offers that they would send me every once in a while, and I took part in a couple of those as well. I was totally okay with paying the price they offered 'cause it wasn't very expensive.

I saw a good heel and a pair of boots that I liked at JustFab. So, I went searching for boots at their website and I signed up. It's a pretty smooth search engine and it was easy to search by size and height. So, that was nice. But I stopped being a member six months ago because it was annoying as hell to have to remember to go in and make sure you look at this before the fifth or you're gonna get charged. Other than that, I've got a couple of different sweaters from JustFab and I absolutely love two of them. One of them didn't survive the first washing and one of them is a little bit itchy, but that's just my preference. I love their big pink boxes, too. It makes you feel really special when you get yours.

JustFab is a sketchy company. The monthly reminder emails rarely show up and even when you choose to skip, often times it does not register with their system so you get charged anyways. I ordered a time or 2 and the quality was terrible. Thin, plasticy materials that are ruined after a single wear. Steer clear of these guys. I ended up losing money due to being charged and then was not able to use the credit for the items I wanted to try. In the end I had them cancel my VIP membership and they kept the money.

I am so displeased with the setup of the website, it is arbitrary and makes no sense. Just because I forget a month, I still don't like the setup of having this money taken out and stored away. I just wanted to join the site for good deals, but I don't need shoes that often. Also, when I tried to end my account, customer service would not answer me, so now I'm stuck on this terrible site.

JustFab had a good sale. It was 75% off and I bought a jacket and some boots for $33. I was a member two years ago and I was able to take advantage of their buy one, get one free. My favorite purchase was the jacket and the boots. The quality of the items was really good as well. I was afraid that the jacket was thin because a lot of reviews said it was, but it was perfect for the winter weather. Their sales and the shoes are good but I just can't keep buying shoes, I had to let go.

I've been a member of JustFab for about three years and I like the ease of being able to shop online and for the most part, the shipping and everything is pretty smooth. But I have to be very careful with shoes I select because sometimes they're really hard. I have given away some of the shoes that were so hard because they were causing friction on my feet. So I have to really pay attention to what kind of shoe is it or what's a good design. For me, I have to stick with more fabric-type shoes, because the ones that are simulated leather are harder. Also, I have sent a couple of emails trying to ask a question, but nobody has ever answered me back.

A friend of mine told me about JustFab and once I went to the website and browsed stuff for me that I liked, I decided to get it. Now, I've been a JustFab member for almost three years. They have a pretty good selection, and the quality of the items compared to the price is really good. I would definitely recommend my friends to purchase at JustFab.

We were going into the new year and everyone had new fitness goals, and I was trying to make sure that I had a good arsenal of workout clothes so that I could work out. JustFab was not crazy expensive and I know that workout clothes can usually be a little pricey. Also, their site is user-friendly. My last purchase was a sports bra and a pair of workout pants that were part of the Kelly Rowland collection but they were too tight for my comfort. The sizing didn't fit me well and I will have to send them back. The return process seems to be really easy though. I just print out the return slip. Other than the sizing, everything looks great and I plan on ordering again.

The first time, I bought a $10 pair of shoes. That's why I liked JustFab. But the next time, it was full price. I stopped buying from JustFab because I don't like that they take away money from my card. They charge $30 a month. I didn't know they were supposed to do that because I have to cancel before the month.

I love Justfab. The variety and quality is great. The prices are great and the special sales and promotions make me want more and more. I love building points for even more promotional sales. I will always shop and recommend Justfab.

I order at least seven pairs of shoes each year. More if my wallet can handle it. I recommend this company whenever I see friends ordering shoes online. My closet is full of Just Fab shoes, boots, and sandals. If you want cute shoes that last at a great price. Here is where you want to shop. Not a paid review.

I had a friend who bought stuff from JustFab and she said the quality was really good and worth it. I went ahead and signed up and I have been a member for two years. My experience with them has been good and sometimes, there was a buy one, get one and 50% off that I took advantage of. There was also the VIP. I get points from the special offers that I can work up in retrieving gifts. My favorite purchase is the shoes that I bought long ago. JustFab’s product is good and the cost is cheap compared to local stores. I would recommend it to anyone because I’ve ordered a few things out of there and I’ve never gotten a bad product.

JustFab had a special offer for two pairs for 29 that made me purchase from them. The selection given by their style expert was fine, and some of them are my style. But when they put the selection of shoes, it was hard to find. I can be looking online at a particular shoe and when I try to find that, they ask me all the questions about what I like but they don’t post that shoe so I have to go through all of the shoes to find that. I was looking for a boot of a certain color, and I got a gray and a camel-toe flats. I also didn’t like the fact that they bill my card every month for shoes that I didn’t even get or order yet. They take it out regardless and I don’t buy shoes like that. Other than that, I haven't had any problem with the quality of the item I have gotten.

I love this bag. I carry this one on a daily basis. I need to get the other colors in this bag too. Awesome quality. I would recommend this bag to the moms on the go and more Fashionistas like myself. You will not be disappointed with this bag. VERY ROOMIE!

Will never order boots from them again. Had black spots on the boots, sent them back twice and got the same results. I don't think the boots were new, because new boots stand tall and these boots just lay flat down and fall over!

I’ve only had about three pairs of shoes that I wasn’t a fan of once I received them, but if you read the reviews for the products you should be fine. I love the huge selection of shoes and they usually come pretty quickly too.

I have been using JustFab for 3+ years now. I enjoy the variety of shoes and clothes, and order 2-3 times a year. I like the credits you earn too. The merchandise is good quality and well made. I sometimes miss opting out via email and am annoyed with myself but that's not your fault, it's mine.

Twice now I canceled before the 5th & twice now they still took my money. When I called they were rude about it. & I have tried 3 times now to use my points & 3 times now they told me I couldn't on my orders!!

When I enrolled for vip status it was stated that I will be reminded every month before deadline if I want to skip the month, no email reminder at all so there have been times I got charged for for not skipping the month, tricks consumers.

I called because the current promo was not applying to my account and the rep was very knowledgeable and took care of everything very quickly. He also applied the credit I had on the account. I always recommend JustFab to friends and family because of the great service.

Is amazing the big discounts. I bought 7 boots and all one is cute and good. My order was satisfactory. Thanks and continues with this offers really is a good conveniences sales. The shoes are cute. I recommend you with all my friends. Thanks.

I love the shoes I have purchased over the many years. However, I making me full price for things when you have already taken my money? If I have a credit, I should be able to use it on the sale items for the deal and not have to pay full price if I want the BOGO deal etc. I’m over it and ready to terminate my account.

I got a dress and a turtle neck sweater and some stud earrings. I love everything. The studs were just bigger than I thought but they are cute. I were a 1x but I bit a 3x in the dress so I could were it in the winter.

I can always count on my stylist loading my boutique with fun shoes that are totally my style and of course there’s always a couple styles to push me out my comfort zone but I end up loving those choices!

Love the clothes and accessories. Styles are up to date. Unfortunately the cut of many of the jeans are not flattering regardless of size. Dresses and tops are perfect. Quality on all clothes beside almost style of jeans are good. Shoes over all are decent.

The winter 18' box was my very first. I have absolutely nothing but awesome things to say. Everything in the box was better than I imagined and more! Highly recommend! I was skeptical, but I have literally found a use for things I never knew I needed in my life.

I will. Recommend Justfab to everyone. I have no complaints. Thank you, THANK YOU FOR HELPING ME WHEN I HAD QUESTIONS. THANK YOU FOR TELLING ME MY V.I.P. STATUS. Thank you Thank you Thank you. I LOVE YOUR REWARDS, I WANT A LOT TO BUY MORE. Thank you.

I saw somebody with some really cute boots, and I asked where they got them. They told me about JustFab, so I went online, ordered a couple of times and I really enjoyed them. It wasn’t difficult to find what I was looking for. It was just having a little bit of patience to look through what you had. The boots are very good for the price, plus I have a variety to choose from. Also, JustFab is good on their delivery. It was within three to six business days, which was cool.

I was having a difficult time getting the correct shipping address to remain on my order - for some reason some automatic response window kept wanting to change it. Customer Service fixed it in a snap. Very helpful - THANK YOU!!

You charged my credit card 3 times with something I had no idea why and the monthly charges were more expensive than the item I purchased. Thank God for my credit card company that alerted me to the charges. I will never order anything from you again because I don't want to be automatically enrolled in a scam.

I am so so happy with fashion nova, all of my orders are exactly what I wanted. I have a lot in my cart soon I can afford it I’ll be placing another order. Your close fit just like clothes should fit, I feel absolutely amazing in everything I ordered from your site. I will always have a cart full. Shipping is super fast as long.

I bought the Corrie Lace-Up Boot for my mother-in-law and she mentioned that the boots are really comfortable. This is my second time buying shoes for her from Just Fab. I purchased the Shaye Western Bootie and they are super cute! At first, they were a bit snug but I bought some really thin socks and they feel a lot better. I love all the different styles Just Fab has to offer and I love the holiday sales even more! Thank you Just Fab for being so easy to order from and your customer service folks are really attentive and helpful.

They charged a credit card they were not authorized to charge. I have no idea how they even found it. It was a business credit card that is used strict for business only. My original card was lost so they charged a card linked to PayPal only. Threw off business transactions and I was charged a fee from Paypal when it was used.

I have bought several boots and booties from Just Fab and recommended them to friends when I get compliments on them. The quality is great and you can't beat the price and they always fit perfectly!!! I now have boots for every outfit and they are very comfortable. I won't have room in my closet pretty soon!!

Customer service always excellent. Products not always best quality but still good price. Sometimes clothing was not up to high standards, small flaws, or not made well. Pls improve quality of clothing offered. Prices are always good and VIP status helped me to get in on great deals. Thank you!

I do which I could use my monthly credits that I pay for on sale items. I would rather put my monthly fee into a “fund” so I can use my accumulated credits/money towards my total in sales no matter the promotion/sale going on.

I always order the same size for some reasons the boots seemed to be cut differently. So I had to send them back twice and was not able to use them for the event I bought them for. The representative was good though.

I love ordering shoes from here. So far haven't had to return or exchange anything. Quality has been on point as well. Fit, based on style, is always spot on. Some a little tight, others not as much, but that's a price to pay to look cute. ;-)

The website kept locking up when I tried to make a purchase 1/28/19. I missed the "3 for $39.95" sale, so I won't be ordering anything at all. This seems to happen more than it ought to. I understand the sales are popular, but when this happens there should be an extension of the sale.

I was having problems with my cart showing the correct price for the sale and was able to speak to someone who helped, me rather quickly, sort it out. It was rather simple, I just needed to refresh my screen and the correct amount was shown.

I dont understand how Just fab works. I have asked and cant seem to understand the monthly fee verses ordering... just would be better if you could order when needed not a membership type site. The sale prices are great but hard to understand how to get.

I love shopping on this site. You guys have awesome sales and a wide range of shoes to choose from. I wish that I could filter out some thing that I do not want to see. But otherwise I love it. I also wish that there is more purses that go on sale.

You make it easy to keep taking money from my account, but not easy to stop the process. This will be my last order. Your products are not a good value purchase at all. This is also not easy to complete.

I am very disappointed with the sales rep Chad, that I had worked with. I kept trying to explain my cancellation concerns and he just wouldn’t listen, even when I explained and was very clear he just kept pushing. I kept trying to repeat myself of what my concerns were and he disregarded all of them. Because of this I will never come back to JustFab if that’s how your customers will be treated.

I like JustFab. It’s a cool way to get affordable shoes and clothes. My only issue is the billing method. I can remove cards if I want to and it’s really difficult to cancel the membership. I find myself ending up with multiple credits without even realizing I’ve been charged. I wish there was a way to pause memberships.

JustFab has become one of my favorite places to get shoes and accessories. I wear a size 11 shoe and 3X in clothing and I really appreciate their expansion into plus size clothing and shoes up to size 12, while many brands are still refusing to do either of those things. The quality is what you expect or better for the price. I have been a member and customer for years and I can't remember ever having an unpleasant experience.

I haven’t received my heels yet, but they have already shipped, which I am very pleased with! I’ve bought many heels from JustFab and ShoeDazzle throughout the years and have never been disappointed! I love the style selections and they have always fit true to size!

I love JustFab!!! They have quality products and I have never been disappointed by anything I have ordered. I have been a member of JustFab for over 10 years. All quality items! You never have to be afraid of being discouraged with any purchase.

I cancelled my membership back in October. It has been 12 weeks and I still have not received my refund. I talked to Kathy and she committed to calling me back with her manager to update me on the resolution. I am still waiting for the call.

The prices are good but sometimes the quality is a little cheap. Order always come fast. Customer service is always great and response time is prompt. It just takes time to get reward points for free items. I would definitely recommend this website.

Right now I'm upset about the fact that I've received VIP gifts but I haven't been able to use them. So far I've received 2 20 dollar gifts and 1 10 gift but was never give a code to use and so they expired before I could get any assistance. I've tried emailing but I couldn't figure out how to get the email to them.

I am happy to be a VIP member of Just Fab. The styles are SUPER cute and affordable, plus, they always have great sales! If shoes aren’t in my budget for the month, I can simply skip the month. It’s super easy to do and there’s no pressure to purchase. I highly recommend this service. I’m a member for life!

I bought a pair of boots that were so cute. Unfortunately I waited till fall to wear them (a few months after the purchase) and the first time I wore them the heel fell off. Like what?? I spent $60-$80 on them. When I called customer service they wouldn’t return them since it was past the return date. I literally had worn them once. Sucky customer service.

Lawren Heeled Sandal - This is by far the best shoe I have ever brought. I could not have asked for a more comfy shoe. It's gorgeous and can be paired with practically anything. I have worn these shoes maybe 3 times and it definitely my go to shoe! Thank you, Just Fab.

I had to contact customer service multiple times because I was missing a refund for about two months. After the third time of contacting them I was able to get my refund and I was able to swap a pair of boots for my mother-in-law that were too small. Overall it was a good experience but too many times of having to contact the service department.

Not clear on how policies for payments work. You took money out of the wrong bank account that I didn't set as my default payment for a JustFab credit purchase. The terms on JustFab credit were not clear before I made the purchase. I got an email saying I had FREE credit. I didn’t know that meant if I used it, I would have to pay it back.

I really love the deals and styles but I will likely cancel because I can't use my credits for the discounts. This is the main negative thing that is making me consider cancelling. If this could be changed I will definitely keep my account.

I was only really happy with 1 of the 4 items in the order. 2 of them extremely unhappy with to the point of wanting to return them. During the start of the return process it would only allow me to return for store credit. Needless to say after the store credit is returned and hopefully I find something that I am happy with, I will be canceling my membership.

My boots I bought were less than two months old and the heel broke off while I was walking downstairs and it made me fall all the way down the stairs. I thought I hairline fractured my forearm. Also there are never any available boots for winter!

Terrible company with the worst, most unhelpful customer service. Called 3 times and received the same script from employees, and none of them could pull up record of previous conversations. Would never recommend to anyone.

I love Just Fab! Yet one of the things that made me love it was the amazing customer service and fast delivery! That’s totally changed and I’ve been skipping months ever since. Delivery has become very slow. I’ve been subscribed for a long while now and doesn’t feel easy and loving anymore to order. I’ll have to wait til the end of the month to receive my order and a call has to be done at some point.

I found a pair of heels that I liked at JustFab, so I purchased from them. I've been a member for a year or more now and so far, I hate my experience with them. When I made a big purchase of nine pairs of shoes, I didn’t receive two of them. When I called and talked to a representative, they told me that they sent them out. They also told me that they were investigating and they’d call me back. But they never returned my phone calls. I called again and talked to them about it but they never sent the shoes out or issued a refund. Then, from that purchase, I had 6 to 8,000 points that I was able to use to buy another pair of shoes. But I didn’t like the fact that I wasn’t able to get the discount price on the website for them. I had to pay full price for the shoes because I had credits or points to use.

I would definitely recommend the JustFab website. I bought countless shoes from them and they've been super cute and good in quality. The initial $10 pair of shoes made me want to purchase from them and I've been ordering from them for over a year now. First of all, what I like about being a member is that I can skip it every month and that's easy to do. I also like that they always have good style. I've done some of the special offers of two for 39 and used the membership credit twice. The items and styles that I am interested in are not difficult to find at all. I like the selection given to me by the style expert, but I don't usually use it as I like to just look at the shoes myself. I like all of the items that I got from JustFab. I have one pair, though, that is a little pinchy in the toes but any heel does that. Yesterday, I got a pair of heeled boots. But my favorite purchase is the red heeled boots that look awesome.

I was exercising and working out, and wanted some leggings. JustFab was on sale at that moment so I ordered some leggings from them. It was easy to find the style that I was looking for and the leggings have nice quality.

I liked the cost of my introductory purchase with JustFab, plus I like the opportunity to earn points to other purchases and the sale. The selections given to me by my style expert work. The only thing I have ever had a problem with is that the bottoms of the shoes are very weak, but other than that, everything is awesome.

At the time that I found JustFab online, they were giving out a huge discount. You get 50% off in your first month. Their website was very user-friendly, but a lot of the stuff was sold out. I've been a member for over a year. However, I don't order from them as much as I used to. The whole automatic withdrawal stuff ended up being annoying. I hate that. Also, I wasn't really too pleased with the quality of some of the products that came. Some other products that they market on their website looks like it has better quality than when I got them. I purchased a few shoes from them, and some of the times that I’ve used or worn the shoe should not equate to the way that they look. With the quality of the fabric, after you wash it one time, it looks like I could have went to Walmart and bought the same thing.

I liked the deals and sales thatt JustFab offered. When I first started, prices were really low. Moreover, finding the item I'm looking for there has been easy. However, I'm an XXXX and JustFab doesn't have that size. So, I use it to get stuff for my grandkids. Nevertheless, the items I've purchased from them have been of good quality.

I decided to purchase from JustFab due to the style of the boot. At this point, I've been with them for three years and I've tried to take advantage of their special offers. They have a buy one get one at 50% off offer and I also got a $20 credit for something. They also had a blowout sale about a week ago and I saw some boots that I liked. They were really cute. But my pet peeve with them is that every single time I've tried to get some boots in the past year, they’re always out of my size. It's a consistent problem. So I end up having to skip the month and waiting to see if hopefully, they have my size. I love the over-the-knee boots I bought. That's my favorite purchase. They're comfortable and the quality is good. But when I went back and I wanted it to appear in taupe, they didn’t have my size.

I ordered one shoes from JustFab and I got double charged. I called the customer service, and they said it was because of the VIP thing. I said I didn’t wanna be a VIP anymore and it looked like I had to buy more shoes and I didn’t wanna do that. They refunded my money and cancelled my membership. It was easy to get it done. JustFab have to make sure that the VIP membership is made clear.

I have been a JustFab member for about a year now and I like the monthly rewards and the fact that I can opt out at any time. Also, it is very easy to find items or styles on their website. Plus, the selections that their style experts provide me is on point -- I like their suggestions. The quality of the items is good too.

I needed shoes at that time and JustFab seemed to have a really good selection, so I went ahead and bought with them. It was pretty good. I'm still a member with them, and it's convenient that you can just skip every month because I've been doing that for the past six months now. If you skip it, you don't get charged, which is pretty good. They also give you a five-day window at the beginning of every month for you to skip it. So, it's pretty convenient if you're on top of your game. They do the credit VIP thing, but I still don't fully understand how it works. I was able to use that last year when I was purchasing a couple of shoes and it seemed to work out pretty easily. The selections given by the style expert are good, too. My last purchase was pretty great. It's solid quality and I have no complaints about them.

I cancelled my membership, but still had a remaining credit. I have literally researched this site now for 2 months trying to buy a product that is actually 39.95, and I have yet to find something. Each item listed is VIP special price, and I’m not going through that again, so jack the prices up 3 times more for a product not nearly worth the amount. So now I’m stuck with a “credit” which in reality is my cash 39.95 that I can only buy something and apply more money at the checkout. So I could potentially be paying 70.00 for a 39.95 item. This site needs to be shut down for consumers' protection.

I found things I liked in JustFab, and I've been a member for at least 10 years now. I'm a VIP, so I get the reward points and the sale, which is good. Sometimes, however, it's difficult when they're showing different styles on their ads and then you can't find some things they show on the posted ad. So not everything that's posted is available. I called and even the CSRs could't find it, and it has happened twice. Other than that, for the most part, you can find most things you see.

It was easy to find items or styles at JustFab. The quality of the items was good and my wife liked the shoes, however, I canceled my subscription with them because I didn't know that they automatically take money every month until I looked at my account and I saw that they kept deducting. I had to call in to cancel and the customer service reps were helpful.

I looked at JustFab's website and liked some stuff. I like the quality of what I ordered except one of the pairs didn’t really fit me well. But instead of me returning it, in which the shipping would’ve cost me just as much, I just gave them to my daughter. It fits her well.

The items I've purchased from JustFab have super good quality. I'm a fan of the shoes. They're cute and not expensive. Also, the style selections have been really good sometimes. If anyone asks about JustFab, I would tell them it's worth it.

I've been with JustFab since 2011 and a lot of things have changed. When I first started, there were a lot of different designs in the jeans and styles of shoes. They had things they I couldn't find anywhere. However, they don't have the items they used to have in the beginning. Now, their styles are more plain. JustFab should get more jeans with polka dots and stripes. Those are things that people don't just find everywhere. Still, I like the fact that I can shop whenever I feel like it. I'm also able to hold my points, they're able to pile up and I can use them for the season. Moreover, the quality of their items have been pretty good and the clothes I still have from them haven't faded. The fit is good as well and I get comments on the shoes, pants, tops and dresses I wear.

It looked like JustFab was gonna be a good deal for quality shoes but I returned all the items I ordered. It was easy to find what I thought I was getting. I ordered the size that I have always worn but that didn’t fit well at all and there was no selection of anything different, as far as a half size or a wider size. The customer service people did what they could with what they had to work with though. Aside from that, I also felt that the way JustFab does the membership is underhanded. "It’s in the fine print," as they say and everybody knows that everybody doesn’t read that. So it’s catchy to get everything for that low $10 price but then you are roped in to that monthly membership. Then when you cancel with customer service, it falls downhill from there.

JustFab had a starter package for first time people where you could get a pair of shoes for $25. I took advantage of that. I was skeptical to order something online, especially a shoe, but it was free shipping too if you don’t like it. The first order I got from them fits really well. I ended up having that as one of my favorite shoes. I still have it, and I even had it reupholstered because I love the shoes so much. It’s comfortable. Sometimes, they'll have like 50% off clearance and I would do that.

Just Fab provides good options that are slightly different than what can be found in stores. And at a great value. Ordering is easy with reviews provided by actual customers. Delivery is fast! It's a great alternative to other stores.

The shoes of JustFab looked very good and they were not expensive. Also, it wasn't so difficult to locate the items and styles that I was looking for. I've been a member with them for two years and sometimes I was able to take advantage of their special offers. For instance, last time I bought two pairs for $40. The selections that were given to me by the style experts were fine. When I wanted to buy some shoes and I liked them, I just got them. I purchased some boots and they were good. For me, purchasing with JustFab has been good.

My shoe came today and they was use shoes. Bottom all scratched up - you can see the dirt on the bottom of the shoe. I would like to put a picture up here so y’all can see in the receipt that they sent nothing like the picture as well. Bad business. They don’t deserve not one star.

I've been a JustFab member for a couple of years and I like the diversity they offer. Even within styles, I can get different patterns on certain pairs of boots. Usually, there's enough variety that it’s easy to find what I’m looking for in the realm of what I want, although it’s more difficult to find exactly the right thing. For the most part, though, the selection offered is a mess, but once in a while, the style expert recommends something that I like. For instance, I liked a pair of shoes in the past recommendation.

I saw cute pairs of shoes that I really wanted from JustFab and I love the shoes that I got. I was a JustFab member for a while and looking for items was super easy. I also liked how they had credits so when I accidentally skipped a month, I had credits to buy shoes that I want. But I stopped using it after a while because of money. I made two purchases from them, which I have worn. The item’s quality was very high. It was kinda hard though to not be a member once I did not have enough money to do it.

It's very frustrating that I need to call to cancel my membership and that I have to decline every month's selection! I was charged in December because I didn't get the email reminder and I was busy with family in town! The ability to cancel a membership should be available online. Additionally, I have not purchased anything from this website in months because I have not found anything to my liking and the last purchase I made, the shoes were horribly uncomfortable! But I can't return them because I've already worn them!

To date my experience with JustFab has always been pleasant. The last time I had to speak with a representative, they were pleasant, helpful and knowledgeable. The items I have ordered are good quality at reasonable prices; they arrive in a timely manner.

Very nice reversible bag. The quality of the product is way better than I expected and I plan on ordering a few more, one I will keep and the others I will give away. I love the sale prices because I am on a budget and JustFab allows me to have a quality product.

Overall I am pleased with JustFab. I have been a customer for 7 years. The thing I like the most is the selection for small feet. I wear a 5.5 and they have great selection and generally true to size. I was very displeased with a recent purchase that was too big. Was passed off as a size 5.5 and turned out to be a 6. The size had been scraped off the bottom of the shoe and a sticker was placed over it. The other thing I would like to see on this site is petite clothing. I have ordered clothing items over the years with little success due to them just being too big. I will continue to purchase the majority of my shoes here but I would like to be able to purchase clothing as well.

I have been a member for some time now and I love it. My shoe collection is busting out the seams. The fit is exact and the description is on point. I would recommend this site to any and everyone it is worth it.

I'm always going go love Just Fab. Been with Just Fab for over 2 years. This is the first time I was upset (upset meaning super sad and disappointed). I order a pair of boots I absolutely loved and was so excited to get them. So I ordered and they said one was left... then they canceled my order. I certainly would have not done that... you all have been great... but this was the first time I was let down.

I have a credit for $8.63 that I would like to use, but I am not allowed to use it on a discounted item. I do not understand as this is money you have taken from my bank account and is not contingent on a sale. I tried to find items that I would be allowed to use the credit on and they are expensive and over my budget. Either I overspend and buy something outside my spending ability just to use up the credit or I am forced to sacrifice the $8.63. This just feels dishonest and has a hint of scam to it.

There were shoes from JustFab that caught my eye and the product that I've purchased from them was good, although the size wasn't all that great. I got my size that I usually get, but it was more than half a size bigger for me. I didn't want to go through the whole process of returning it and I ended up selling it to my sister-in-law and they fit her perfectly. I was also having some issues with my JustFab account and I had contacted them about three months prior to cancel the account so that they didn't keep charging my card. But I just got an email saying that I had rewards and it doesn't seem like they canceled it properly because the account is still being charged.

I have ordered sweaters and a skirt and the material is so rich! The sweaters are so super soft and comfortable. The skirt is a very good material and just right for the winter! I was not sure how the clothing line would be but I recommend them. Rich, high quality, sure to love. I received so many compliments and I look forward to ordering more items.

I ordered a pair of shoes end of October and when it was being shipped, I forgot to add the apartment # so of course it got shipped back, so I tried to contact but I still haven’t gotten a reply. Very unprofessional.

I simply love Just Fab & everything they offer. My only dislike is when they shoes run out of stock they don't bring them back!! They do arrive when they are expected & customer service is always a phone call away!!

I have been very happy with my purchases and shopping with JustFab! If there was one thing I would change, it would be how long it takes for my items to arrive. Either than that, I am a totally satisfied customer! Love the selection and products!!

The boots I ordered were cute, comfortable and well made. Got a lot of compliments on them as well, very satisfied with ALL my purchases thus far! They arrived right on time for me to wear to the New Year's party. I danced ALL night in them and was still able to walk in them.

I was a member of JustFab for a while. They had cute shoes and for 39.95. The shoes matched the description and the images were an accurate depiction of the actual product. However, the quality was lacking. Some of my shoes fell apart quickly. Others were not consistent in sizing. They advertise that they will email you to remind you of your next auto charge. And you can skip it. I never got the emails. So I ended up with credits. And somehow I ALWAYS ended up owing money. Or couldn’t use the credits. Overall - the hassle of the shopping experience is not worth the product they give out.

I don't understand how the pricing works...if I have a certain amount deducted out of my bank account each month, I should be able to purchase an equivalent to that amount on your site. For some reason, the points don't add up...and they expire...so my money just is worthless? It isn't being refunded. Help me understand this. I've been a member for quite a while, but as of late, I'm clamoring to cancel my subscription, it's not worth the money.

I signed up to get some cute boots. I wear a wide. Ordered a brown pair in a wide. They fit great. Bought a gray pair, in wide that were not wide enough. Canceled my membership due to have no other product I like. Would be great for younger style. I’m in my early 40s. I still have a credit but can’t find anything I like.

There's plenty of variety for any woman, with access to larger sizes as well. I originally joined for the boot selection, but I've stayed for the clothes instead. I was able to update my closet with some colors and patterns, as well as find jackets that were complimentary and in my size.

I have shoes that didn't last but 4 wearing and the tops and coats are too small in the arms. When I do not want money taken out for the month it is too hard to have to cancel it. I don't have the time to call each month to cancel payment.

I wanted to try something out and I purchased at JustFab. It was pretty easy to find the items I was looking for. The website was very user-friendly and the ankle boots I bought are good. I’m happy and if I was to buy another one, I would probably order one more pair. Also, I took advantage the $10 purchase special offer.

I love JustFab. All my friends know that about 85%-90% of my shoes are from JustFab. They always have a range of on-trend styles and colors, as well as a variety of heel sizes. The comfort level is always supreme. I completely trust JustFab to fill my shoe closet, and I can’t say that about anyone else.

Boots were uncomfortable and cheaply made. Very unhappy with product. The material was very very thin. Indent in toe of boot. Stitching was coming loose. Couldn’t wear for more than 10 min. from blisters on my heel. Horrible.

The support was delayed and I had to ask the same question multiple times. It was extremely difficult. The selections were limited and a lot of merchandise doesn’t last more than one season. I had a lot of good finds but my purses always broke.

Everything I have purchased has been great price & great quality! From boots, heels, and shirts & sweaters... always true to size and color. Living in a rural area shopping Just Fab is so convenient and ships fast. I'm a very happy customer. Thank you Just Fab.

Go to website and see banner that shoes are on sale. Find shoes, place in cart, go to check out only to find out that the sale price is not reflected in the cart. I re-entered my information 2 times, and the same thing happened. Most frustrating.

I skipped a month and then I found a charge for $40 to my debit card from JustFab 3 days later. I was told that I would not be charged if I skipped every month within the first 5 days of the month. I was stolen from so immediately cancelled my membership. Loyal customers shouldn’t be treated this way.

Had a bad bad experience. With the chat app. The man was so intolerable. He disconnected the chat and ended my membership and took the points I've earned by being a monthly customer for over 2 year's!!! I'm appalled.

I've placed several orders with Just Fab, & have not been disappointed. Every product has been well made, a good fit, & looks great. The customer service has been excellent, as well. I've never been happier with my shopping experiences with any other company. I, now, own 7 pair of boots from Just Fab, & have 3 more on the way. Thank you!

I have been very pleased with all of the products sent to me. The order ships and receive on time. Quality of products are good and durable as well. The blue top was a bit big but I managed to be able to wear it with jeans and rock the outfit.

As a VIP member I was expecting to get the sale prices and was told I was not eligible. Specifically the 2 for 1 price sale. I just don't think that it is beneficial to be a VIP member and not get all the benefits. Unhappy and will not recommend.

None of the wide calf boots stretched or fit no matter the style. After sending the boots back I had to wait for over a month to get my refund back. Very Bad Experience with this company. I personally don’t think I’ll be shopping with them again.

I just love JustFab, great products and adorable!! Always a great experience when shopping with JustFab! Merchandise arrives in timely manner and is never damaged during shipping probably due to the amazing way the merchandise is packaged! Would definitely recommend this company to family and friends!

I've tried placing orders numerous times, but the system fails to process my card for payment, it just doesn't... Because of this I've missed out on great opportunities for huge sales, etc. This is deeply frustrating and causes Justfab to be absolutely useless to me.

Overall I’m happy with the two coats & the shoes that I got. For the price I paid I wasn’t expecting top notch stuff. The shoes are really good quality, no complaints there. The jackets kind of had no shape to them but when styled right they look great!

I would like very much to give up my "Membership" but when I called I was told I had to use all of my Credits before I could do so. But after I used them up... I keep getting charged monthly. Please, how do I stop being charged $39/month?

I’ve been a JustFab member for YEARS. The selection used to be much better. The quality has gone down too. But the shipping now takes almost 2 weeks. Back when JustFab begin it would take a week TOPS. The only reason I haven’t cancelled is because sometimes they do have good sales where I find a couple gems. But not like before. Now I skip most months.

When JustFab said I can get a pair of whatever type of shoes I want for $10 and thereafter, it would be 39.99, I decided to purchase from them. I like the selection given by my style expert and I feel good about it. Not so long ago, I purchased some boots from their website. They were regularly 39.99 but I got them for 19.99 which was a good deal. Their shipping is good as far as how quick it comes. I track everything I get and it shows me how long it is gonna take and where it is.

I ordered shoes from this website and it said they were delivered but I never got them. I contacted FedEx and my package got returned. I called JustFab customer support and they said the package was returned and that they had given it to another member instead of contacting us. Last time I checked that's illegal and I will be contacting my lawyer. Also the customer service representative told me that they cant get a hold of my package because they have no way of contacting THEIR OWN WAREHOUSE. When I asked to speak to the customer support manager. The manager declined my phone call twice and hung up on me so I had to call back. I would not buy from this website ever again and will spread the word that they are giving away customers' packages to other customers.

One of my coworkers introduced me to JustFab and I've had a great experience with them. I like it how it lets you skip when sometimes you can’t afford it in your budget. I pretty much know what I’m looking for and the items are of really good material for what the price is. The shipping is so good too. It’s within two weeks and on time. Everything is perfect. People should try JustFab.

I had a great experience with JustFab.com, but I had to cancel because I really don’t have the money for it anymore. I had gotten it back when I was in high school. I love their shoes. Their shoe selection was fantastic. Plus, it was always extremely easy to find what I was looking for. They were always really good about offering deals. The styles that were selected by my style expert were very on-point and good. I still have a lot of the items that I got from JustFab. I’ve been able to keep up with them for a couple years. They’re very good quality. I often recommend JustFab.com to my friends, even now.

I have a friend who works at JustFab and she recommended that I go on the site. She also had cute stuff. So, I've been a JustFab member for at least a year now and it's very convenient. I don't love the selections given by the style expert but finding items or styles is very easy. I also like the products and the quality of the items I've purchased fits excellent. The boots are particularly good. They are quality and fashionable. I’m really very happy with JustFab. I’d recommend and I recommend it to friends all the time.

I got my first pair from JustFab for $10, and I thought I would give it a try and see how I liked it. Now, I’ve been a member for around five years and I’m 100% satisfied with the quality of the items I've received. My favorite is a pair of boots, which are laced up the top and have fur on the rim on the top. It’s very easy finding items that I'm looking for and the selection given to me by their style expert has been great as well - it seems to be something that I would pick out for myself. I was also able to take advantage of their deal when they were half off and there was the three for 39.95 too. I like being able to get good deals on good-quality items. And I recommend JustFab to just about everyone I know.

I really wanted to try JustFab for the first price of purchase of two for 20. I've been a member with JustFab for at least two years now and it is difficult to find styles in my size. Everything that was average size, small, medium, and large was sold out. There was always just extra small and triple X large. Even with the selection given by the style expert, there was really never anything for my size. They would have the $20 boots or those kind of specials. But I feel that the quality of items I've gotten so far are cheap. If I didn’t get it with the discount, it probably wouldn’t have been something I would have bought if I had seen it and touched or felt it in a store. It was a really frustrating experience all around.

I liked JustFab's price. So, I signed up with them and I've been a member for five years now. I usually go for their holiday sales and their selections are good. So far, my experience with them has been great and they do a really good job. I usually purchase before fall for my boots and I'm obsessed with the ones I bought from them. They're the only boots that fit me and they're pretty much all I really buy there. Their quality is very good and I always love them.

I ordered a pair of their boots because of their first pair for 10$ deal. After I had already ordered THE PERFECT pair of boots, they emailed me 3 days later to tell me that they cancelled my order. Not only am I upset about the fact that I can’t get the boots, but now I can no longer have that special (which is the only reason why I wanted them) AND I still have yet to see my refund!!

I like how JustFab had a little offer of first order for $9.99 when you first sign up. I also like how you can always skip a month if you don't feel like purchasing that month but if you do, you just let them charge it. I just liked the overall experience. It's been really good and I love JustFab. I also like the selections from the style expert and the quality of the items is great. I take advantage whenever JustFab has a little boot sale or a BOGO sale. With the boot, there's an offer of buy one get one for $9.99. About a month ago I purchased two over-the-knee boots, and this last over-the-knee boots purchase I made is my favorite so far.

I am dissatisfied with JustFab due to the very limited amount of styles and colors available in my size. I frequently use the “Wait List” function, but these items seem to never be restocked. I feel as though my monthly VIP membership is a waste when there is never anything I want to purchase.

JustFab has nice, cute and inexpensive shoes. The best deal I got was the first shoes that I bought. It was 50% off. It was a pair of grey boots with silver stars and it’s flat. I really like it. I have three pairs that I bought that didn’t work out though. They didn't fit well on me and they hurt my feet a bit. Other than that, the selections given to me by my style expert were good.

I heard about JustFab through the internet and decided to buy from them due to the quality of the stuff that I saw. The quality of the items I purchased was wonderful. It was very easy to find the items I was looking for and the selections that were given appeal to me.

I like what JustFab had so I purchased from them and it was easy finding the item or style that I was looking for. I was only a member for one month and during that time, I just made that one purchase on the first time. The quality of the shoes is good and I still wear them. However, I didn’t wanna pay a monthly fee for the membership. I wanna buy shoes when I wanna buy them and not pay. When I cancelled, it was easy too. I just went online and took care of it.

I wanted to try the shoes that JustFab offered, so I signed up with them. But my experience wasn't the best. When I received my first pair of boots, they were both the left side. I contacted JustFab and they were gonna charge me to send the shoes back. After that, I cancelled my membership and they were still charging me for two months. When I noticed, I called back and told that them that they have been charging me. They said that they were gonna refund me but they never did. I would tell others who wanna try JustFab to be diligent.

My first purchase with JustFab went well, so I decided to order several other things, totaling over $300. Rec’d an email saying my order was cancelled. No reason. I called. First they said the product was low, I asked ‘all 9 items?’ Then asked to be transferred, to ‘Alvin’ who wouldn’t give me his last name. He said my credit card ending in (he said the last four numbers) was being investigated by the fraud Dept because it’s being used by another 1000 accounts. What!? I said that’s impossible, I use that credit card constantly, as I’m talking to him, I log into my bank to see if all is well with my bank account and it is. I ask if I can be transferred to fraud. "That’s impossible." Why? "I can’t transfer you." I ask if the company is overseas, he can’t answer. Finally I say, "This is not accurate, what you’re saying. Please delete my card info." He says ok and then also I deleted my VIP account.

I saw the ad for JustFab on Facebook and I decided to purchase sandal shoes. I didn't like the selections given by the style expert, and some of the items were not fabulous. With some boots that I bought at the beginning of me being a member, the material was kinda cheap. Still, I was able to take advantage of the bonus points and whatever you get to work on with that. I was a member for a year and finding styles was easy. Some of them were in special offers.

I signed up for their VIP membership. I've been a member for 3 months and have $39.95 per month. I wanted to use my credits, but it only applied 2 credits, leaving a balance that was too large for my bank account to cover at the moment. So, I tried to remove the items, and the site won't let me. I just want to buy 1 item for the $39.95, and can't. Also, the chat with support didn't work...no one responded. I wasn't really happy with the first 2 pairs of shoes either. The heels are taller than expected, and boots seemed rather cheap. I'm extremely dissatisfied all the way around.

I really love their shoes and clothes options but these last couple orders have left a bad taste in my mouth. The shipping will say it shipped but it hasn't made any progress so basically a label has just been created. This makes it hard to know when it is actually coming and with traveling for work I try to make sure to order around that. Also, the sizing has been a tad inconsistent. I ordered boots in 9.5 and then had to exchange because they were big so went down to 9. Then ordered two more pair in 9 and had to exchange because they were too small.

I just started being a JustFab member and on my first purchase, I got some percentage off. It was easy to find the items I was looking for at JustFab and I purchased a lot of thing from them. I like the selections given to me by their style expert. The items went along with my style. I like the quality of their items and still wear them.

I wanted some thigh high boots and JustFab's ad had thigh high boots. I said, “Yes.” Most of my purchases have been great. They’re definitely worth what I paid for them. I get good use out of them and don’t have to buy shoes every month. I also got a pair for my sister's birthday and a pair for my mom. Shoes are expensive, but with JustFab I didn’t have to break the bank. I've told a lot of my friends to use my code when they sign up. I get stuff and they get stuff, and now, we both have shoes, which is sweet. My friends and I are all shoeaholics. I've told them to try JustFab out. If they don’t like it, no harm, no foul. They can cancel at any time.

I ordered a pair of boots which I usually would not order online. I thought for the price, why not check it out. I ordered them a size larger as recommended. When I received them I could not get them on. They were way too small. I looked at what they call an invoice which was just packing information. It was not mine. It belonged to someone else. Where my invoice and information is, I do not know. I called them, First they do not listen to what you are saying. I had to repeat myself 3 times before he understood what I was saying. He refused to cancel my membership. I had to ask to speak to a supervisor before he said he canceled it. Then he told me all I need is a shipping label. I finally did speak to a supervisor. She told me the same thing. I packed up the boots and sent them back. I received a tracking number from the post office. I could not track the package. I have never had that problem with the post office until this package.

I was looking for a particular color of a shoe and I was able to find it in JustFab. I got one pair but they were a little too tall. I kept the shoes but I have never worn them. After that, I cancelled my membership with JustFab. I stayed with them for three months and have used them twice. People who would ask about JustFab should be careful about the heel height because most of the shoes are very tall.

If 0 was an option they would get 0. I was put in the VIP membership without my knowing and charged $40. They refuse to refund me my money saying there is no possible way to do so. They steal your money. Never shopping here again.

I saw an ad for JustFab and I liked their products. The selections from the style expert and the sale last year during Thanksgiving were both good. It goes as well for the quality although I would prefer the sizing details to be more specific. I was a member for a year but I unsubscribed from it a while ago because of the monthly cost in the first five days which annoys me. If I don’t skip the monthly cost, they don’t reimburse it. Other than that, I love the store.

I've been a member of JustFab for a long time. I told my daughter and she included me, but when I found out, I said I wanted to cancel it. JustFab told me they were gonna send me my $200 back but they never did. So I'm disappointed.

JustFab's shoes stood out to me and it was easy to find items that were my style. The selection given to me by the style expert was similar to my style. I liked that they notified me when they went on sale. My last purchase from them was a pair of boots. Their products have good quality.

I cancelled my subscription about a year ago. Since then my debit card had been charged out of the blue 3 different times and I have had to call you and tell you, then wait for my 39.95 refund. I have also found out that this seems to be common practice for you, as I am not the only person this very thing has happened to. Rest assured I will be watching my card very closely.

I don't receive emails to skip my month, I have asked to cancel my subscription three times, and it never happened, I asked to be reimbursed the first time they charged me and they never did. They did reimburse me for the two times after that, but again I have been charged this month. I am now in the midst of speaking with my bank to reverse these charges. I am very unhappy.

Service from JustFab was fast and excellent, experienced no problems at all. I've ordered three times since I joined the VIP membership in April of this year and have never ever had an issue or a problem with shipping or the items ordered.

I was very excited about this site and couldn't wait to finally build my show collection up. After receiving my first 2 pairs of shoes with your introductory offer, neither show fit so I called to return them and get in corrected size. I was told if the first shipment didn't fit I no longer qualified for the special, that once it was redeemed that was it. I find it terrible that something like a shoe company doesn't allow for corrections to take place.

I always get compliments on my shoes everywhere I go and I always tell them I got them from JustFab! The program works great for me because I can just skip the month if I need to, and get great quality shoes for a great price when I'm ready!

My friend told me about JustFab and their boots made me want to order from them. Also, I like how they give their members a VIP pass. But they have a lot of shoes to choose from, so it's hard to choose a particular style. I was given a nice and cool selection by the style expert, though, and it was in my style. I ordered three boots and the quality of the items that I got is pretty good. I've had a good experience with JustFab. Ordering from them would be nice and I would tell people to go for it.

I've dealt with JustFab a couple times before and every time, something went wrong. Things happen which is fine but dealing with the customer service at JustFab was always a nightmare. They were often very hard to have a conversation with due to language barriers and I was constantly pushed into getting a VIP account when I repeatedly said I wasn't interested. Not necessarily that they weren't nice people, just very hard to deal with. Haven't messed with JustFab since and don't plan to.

I went to JustFab when I needed some shoes. I was a member for about a year and I got some shoes, a couple of dresses and jackets. I got a big discount on the jackets and then I ended up with four pairs of shoes for 80 bucks. The selections given to me by the style expert were cute but not something that I normally wear. I’ve never been all that girly as I just started coming out. But I liked the heels. Their quality was fine. I have told people to go to JustFab's site I just didn’t have the budget to continue with them.

Why do I pay for faster shipping when it still hasn’t even shipped? Makes me very sad and frustrated. I love ordering your clothes & shoes, but your shipping always takes forever. I wish you guys could fix this problem. I get it is busy season, then don’t offer to pay more with a guarantee shipping & never meet the quota.

Have loved all my purchases and really have enjoyed my purses!!! Some of my purchases have been for daughter and daughter in laws which they loved too!!! I even got my Mom a pair of shoes and a purse!! I love my subscription to JustFab and will continue it for a long time!

Their shoes are ok. If you order blue or black jeans, they're ok as well. Some of their colored jeans are not the same color as seen on the website. I ordered what I thought were baby pink jeans. The description even described it as baby pink. When I got them, it was some strange, orangey pinkish color. Their t-shirts fabric are VERY thin. You have to wear something underneath. I bought a pair of booties and only wore them once. The shoes were destroyed by the end of the day.

Boots are a perfect fit! I read scrolling for some boots for the season and stumbled upon these that are just right. Love how they fit and the look can be dressed casual or dressy. Also they are comfortable! Can walk all day in them and don't have foot pain.

By the estimated delivery date of my order it will have been 3 weeks since “order date” when website states 6-7 shipping days and 2 processing days. Lies! Also it’s poor customer service to not allow credits be used with promotions, the credits I have already paid for! Very unhappy.

Love your boots and most sandals. Only issue I've had is one pair of sandals broke after the 2nd time I wore them and I couldn't return them. I bought them in spring and wasn't warm enough to wear them yet so by the time I could it was too late and they wouldn't do anything about it. 40 bucks wasted.

The only reason I didn’t give 5 stars is because of the return process. I had a pair of boots I tried to return last year in exchange for a bigger size. I attempted to get the bigger size but was sent the same size, twice. I gave up and gave them to my mom. But I still love the site.