ItsHot.com Reviews

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About ItsHot.com

ItsHot.com specializes in the manufacture of wholesale, high-end diamond jewelry and watch designs. With options ranging from 10K to 18K gold, ItsHot.com’s selection is large and varied. The website encourages custom purchases and provides 24/7 customer support. ItsHot.com also offers financing options.

Pros
  • Large and customizable selection
  • Free insured shipping for most items
  • Financing options
Cons
  • Distracting website design
  • Limited warranty lasts just one year

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ItsHot.com Reviews

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    How do I know I can trust these reviews about ItsHot.com Diamond Watches & Jewelry?
    • 4,879,673 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Price

    Reviewed April 16, 2026

    This place is a complete rip-off. Why are there no zero stars? Someone used my PayPal account to order merchandise and had jewelry delivered to a fraudulent address in Florida, where I neither reside nor would I ever charge such an absurd amount of money without seeing the merchandise. They say the merchandise was "delivered". To whom? Not to me, certainly. I am livid.

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    ItsHot.com
    Response from ItsHot.com

    Sorry, but the issue is between you and PayPal, we are not able to issue a refund for the order which was shipped and delivered without getting the item(s) back. And sorry but we did not "rip you off". There was an order, which was approved by PayPal, which we shipped to the PayPal approved address which was provided with the payment. What exactly would you like us to do and how do we deserve a 1 star rating for fulfilling the order? I understand you are upset, but we did not do anything wrong.

    Resolution In Progress
    Staff

    Reviewed April 14, 2026

    Thank you for making my shopping experience so fun! I had the best time communicating with their team, everyone was knowledgeable, professional, yet still friendly, and gave amazing recommendations. I appreciate their help.

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      Profile pic of the author.
      Melvin increased rating by 4 stars.
      Customer ServiceSales & MarketingPriceStaffResolutionTimeliness
      After a positive interaction with ItsHot.com, Melvin increased their star rating on April 9, 2026.

      Updated review: April 9, 2026

      The customer service was second to none! My experience was highly professional and exceptionally satisfying!

      Original Review: March 21, 2026

      Making a purchase is problem-free, but everything changes when you need customer service. The representative I spoke to after the sale was impatient, extremely unprofessional, and offered no help whatsoever. She promised to return my call by 6 pm on the same day as our discussion. I never received a call back because it was just an empty promise. I went to the mall in my city, and a team of jewelers gladly assisted me and resolved my issues and didn't charge me one penny. Thank God for businesses that are custom centric. I was about to buy another piece from ItsHot, valued at nearly 4k but after the poor service experience, I decided to take my business elsewhere!

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      Maurice increased rating by 4 stars.
      Punctuality & Speed
      After a positive interaction with ItsHot.com, Maurice increased their star rating.

      Reviewed Feb. 23, 2026

      I just ordered a Joe rodeo watch. I was told it would be shipped today… mind you last week they promised they would start the engraving on the watch. Now today they waiting on Joe Rodeo to send the watch… then the last excuse became the weather too bad for shipping.

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      Sales & MarketingStaff

      Reviewed Feb. 12, 2026

      Such a sweet and helpful staff. I was looking for a diamond bracelet, so I visited their store in Manhattan. Their sales team showed me many options, tried to understand my needs better, and I am so happy I found them after all. Very enjoyable experience!!

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      Sales & MarketingStaff

      Reviewed Jan. 14, 2026

      These folks were great to work with. This was the first stop we made as we were shopping for diamond bracelets, and it was a very pleasant experience. The staff is very knowledgeable, and I like that there was no pressure to buy from them. If I had to go jewelry shopping again, this would be my one and only stop.

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      Staff

      Reviewed Nov. 12, 2025

      After getting promoted, I decided to finally treat myself to a Rolex watch. Joan helped me choose one that looked bold but not too flashy. The diamonds around the bezel were so perfectly set you can’t take your eyes off it. Every time I put it on, it’s like a reminder that hard work actually paid off. Quality speaks for itself.

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      Punctuality & Speed

      Reviewed Oct. 17, 2025

      I ordered a diamond bracelet from It’s Hot and I’m so impressed! The craftsmanship and shine are stunning, and it arrived beautifully packaged. Customer support was quick to answer all my questions — I’ll definitely shop here again!

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      PriceStaffRates

      Reviewed Aug. 13, 2025

      I found ItsHot many years ago while browsing online. We got all our jewelry here. Our family is their all-time customers, and this place never disappoints. The quality and prices are amazing. The most recent purchase is a pair of gorgeous diamond earrings as a gift for my daughter’s graduation.

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      Staff

      Reviewed May 15, 2025

      Mark was super helpful when I came in looking for a men's diamond bracelet. Didn't try to oversell, he just showed what actually fit my style and budget. The piece has real weight to it and looks amazing.

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      ItsHot.com Company Information

      Company Name:
      ItsHot.com Diamond Watches & Jewelry
      Year Founded:
      2004
      Address:
      48 West 48th St., Suite 302
      City:
      New York
      State/Province:
      NY
      Postal Code:
      10036
      Country:
      United States
      Website:
      www.itshot.com