ItsHot.com Reviews

The sales team here is very professional. We came in looking for a diamond bracelet of a specific kind and got help right away. Mark was very thorough and attentive to our needs, he showed us so many pieces until we finally found the one and we are beyond grateful for his help!

Itshot.com Affiliate Program continues to be evasive, with no credible response from Company Personnel. Why don't they respond to these complaints here. Come on Denis Stepansky, you can do better than this! If you have no Affiliate Manager and do not really pay out earned commissions, TAKE THE PROGRAM DOWN. It makes your reputation online very tarnished. Tom S.

This place is a complete rip-off. Why are there no zero stars? Someone used my PayPal account to order merchandise and had jewelry delivered to a fraudulent address in Florida, where I neither reside nor would I ever charge such an absurd amount of money without seeing the merchandise. They say the merchandise was "delivered". To whom? Not to me, certainly. I am livid.

Thank you for making my shopping experience so fun! I had the best time communicating with their team, everyone was knowledgeable, professional, yet still friendly, and gave amazing recommendations. I appreciate their help.

The customer service was second to none! My experience was highly professional and exceptionally satisfying!

I just ordered a Joe rodeo watch. I was told it would be shipped today… mind you last week they promised they would start the engraving on the watch. Now today they waiting on Joe Rodeo to send the watch… then the last excuse became the weather too bad for shipping.

Such a sweet and helpful staff. I was looking for a diamond bracelet, so I visited their store in Manhattan. Their sales team showed me many options, tried to understand my needs better, and I am so happy I found them after all. Very enjoyable experience!!

These folks were great to work with. This was the first stop we made as we were shopping for diamond bracelets, and it was a very pleasant experience. The staff is very knowledgeable, and I like that there was no pressure to buy from them. If I had to go jewelry shopping again, this would be my one and only stop.

After getting promoted, I decided to finally treat myself to a Rolex watch. Joan helped me choose one that looked bold but not too flashy. The diamonds around the bezel were so perfectly set you can’t take your eyes off it. Every time I put it on, it’s like a reminder that hard work actually paid off. Quality speaks for itself.

I ordered a diamond bracelet from It’s Hot and I’m so impressed! The craftsmanship and shine are stunning, and it arrived beautifully packaged. Customer support was quick to answer all my questions — I’ll definitely shop here again!

I found ItsHot many years ago while browsing online. We got all our jewelry here. Our family is their all-time customers, and this place never disappoints. The quality and prices are amazing. The most recent purchase is a pair of gorgeous diamond earrings as a gift for my daughter’s graduation.

Mark was super helpful when I came in looking for a men's diamond bracelet. Didn't try to oversell, he just showed what actually fit my style and budget. The piece has real weight to it and looks amazing.

I wanted to get a diamond tennis bracelet for a very long time and finally found the one I loved from the moment I saw it! The price was amazing and I did not hesitate at all. Big thank you to the staff for all of their valuable advice and recommendations. I appreciate it!

I earned $500 from Itshot.com Affiliate Program, as listed on their Affiliate Board. I have now requested to be paid 7 times over the last 3 months! No one answers me. Not the Affiliate Manager, if there is one, Not Sales & Not Customer Service. They have a detailed section on their website itshot.com fully outlining the Affiliate Program. This is a FRAUD!

Don’t trust this company. They’re scammer. They’re falsifying their advertising stating the Rolex watches are authentic but they’re not. The quality of their Rolex is terrible. The bezel and dial were not authentic. The time on the watch is not accurate. If you want to buy Rolex watch buy directly to Rolex store. At least you know it’s authentic. I don’t recommend this company. they’re trying to scam you. I give this company one review since there’s no zero.

The premises are beautiful and the staff is extremely knowledgeable and friendly. It’s impossible to walk out empty handed! It is a joy to spend time and shop here. I highly recommend anyone to check them out!

We only discovered this fabulous fine jewelers recently. The premises are beautiful and the staff is extremely knowledgeable and friendly. It’s impossible to walk out empty-handed! It is a joy to spend time and shop here. I highly recommend anyone to check them out!

I bought my mum the a necklace for Mother's Day and she loved it. It looks so delicate and beautiful on her. Environmentally friendly jewelry. They are beautifully made, and well constructed. I get a lot of compliments on them.

I wanted an engagement ring and I couldn’t be happier with how it turned out. After seeing the design of my engagement ring I realized it was exactly the way I always dreamed, Thanks to the shop helpers to make my vision come to life!!! Their staff were very professional and responsive. I am absolutely in love with my set!

A must go place for Exclusive jewelry. Leading Store like Premium Brands!!! Staff are very friendly and are best in suggesting the current Trend in Fashion...Overall a great shopping experience. Thank You Team & Continue to be The Best!

ZERO STARS-RIPPED OFF! & PISSED! I was ripped off by the sale of a used watch advertised as a new watch. The watch was previously sized and was too small. Had 4 links on each side and Gucci said and showed it in the specs as 5 on each side. When I went to set time crown fell off. Then went to get repaired and my local jeweler showed me the grime on the inside. The battery was not the Gucci manufactured Swiss battery, it was a battery from China, Obviously replaced. Also revealed the hair in the band from the former owner. It just goes on from there. Then when the Manager called and it cost me $350 to fix, clean and resize he accommodated the cost but then after wearing for one evening the other crown fell off and broke.

The best jewelers in the area. The team will help you with anything you need and even help you if you aren't sure what you want. I found their store last year and they made a custom pendant for me, ever since I am a fan! High-class craftsmanship and a very welcoming attitude, prices are unbeatable as they are the actual manufacturers (I did go to more than a few stores before I chose them and very glad I found them, recommending to all my friends to shop only at ItsHot).

Being a long-time customer, myself, my wife and daughter LOVE their selection of rings, earrings, bracelets and necklaces. I purchase presents from here frequently and love the selection, service and prices for the quality merchandise they offer. Big thanks to Elina and the ItsHot team! Looking forward to a long relationship! :)

I love earrings and was thrilled to find a wide selection of diamond earrings here for such good prices. From classic white diamond stud earrings to unique black diamond earrings, the options were endless. The quality and brilliance of the diamonds were very good, and there are a lot of exquisite designs, so many I had trouble deciding which ones to buy. The staff seemed knowledgeable as well and the salesperson was very helpful. The overall experience was delightful, and I'm in love with my new diamond pieces.

I recently purchased a stunning diamond necklace from ItsHot in New York. The quality of jewelry and the customer service both left me speechless. I was assisted in selecting the ideal piece within my budget by the friendly and knowledgeable staff. The necklace sparkles brilliantly in the light and has excellent craftsmanship with attention to detail. I would recommend ItsHot to anyone looking for stunning jewelry. It tries its best to enable the customers enjoy a positive shopping experience.

I had heard about ItsHot earlier, but it was just others' perception for me until I bought my first gold ring from there. The ring is strong enough to use on a daily basis. I have been wearing it for almost two years now. The design is superb, and the carvings are perfect. It has become my fashion statement, for which I will always remain thankful to this NYC store. Beyond doubt, I'll prefer to buy each jewelry piece from ItsHot only. I highly recommend it if you want authentic & enticing jewelry.

I recently purchased a Rolex and less expensive diamond watch by Luxurman here, and it was an incredible experience. The staff was accommodating and helped me find the perfect watches to suit my style, and they worked within my budget too. The watches are very different, for different occasions, I just loved the bold style of Luxurman watch and amount of bling it has, and Rolex Date just of course is an all time classic. The selection of diamond watches ItsHot has is really impressive, and prices are very fair. Very happy with my purchase, will be back.

I have worked with ItsHot jewelers once previously on a custom diamond ring for my boyfriend and everything exceeded my expectations. The team was sensitive to my concerns/hesitations and so easy to work with. I couldn't have been happier with how the ring turned out, so I returned to have a bracelet worked on and they made the entire experience seamless, again. I highly recommend ItsHot, don’t waste your time with other jewelers.

I was looking for a gold and diamond necklace and a pendant. For the price you get, the quality of the quality of the jewelry and uniqueness of designs it is a steal. I got a fantastic discount on chain and pendant combination I bought and I have to say I would have paid full price for a beauty like this! Great products. I also used their layaway and made a down payment for a ring I loved and had to have but wasn’t ready to purchase. Will definitely be using ItsHot for all my jewelry purchases.

I recently visited ItsHot and was immensely impressed with their little store in NYC. The range of diamond watches was superb (I have never seen so many different watches with real diamonds) and the staff was very knowledgeable and genuinely eager to help, very friendly indeed - so good... I felt I had to write this review! Overall, a great experience, and would have no hesitation recommending them.

They do amazing custom jewelry and have a great selection of gold chains. I worked with Mark to make a very beautiful white and pink diamond pendant that I was thinking about for quite a while. Now, after making 2 smaller purchases of their stock items, I am very happy I went ahead with ItsHot.com to make it. It looks very unique, just as I wanted and craftsmanship is great.

ItsHot was fantastic to deal with. Always paying close attention to detail and looking for the best ways to meet my needs. My last purchase was a white diamonds and blue sapphires ring for our anniversary, and it was stunning. The customer service was top-notch as well. Can’t recommend them enough.

Stellar customer service, everyone is friendly, welcoming, and eager to help. Worked with Al to get me the largest men's earrings I could pull off, and he did great! Not pushy, worked within my budget and was really patient while I was choosing the right piece. Can and will recommend!

These guys are definitely at the top of the game in every way. They are extremely service-oriented, professional, not pushy, and are not happy until you get what you want. I have purchased a diamond bracelet for my sister’s birthday here, and a ring for myself. We both are delighted with the jewelry. Would highly recommend this shop for anyone who is looking for good prices and a truly enjoyable jewelry buying experience!

I had a great experience coming to this store. I have been looking for some hot high end jewelry to wear for the events only, and I found this amazing store while doing research online during pandemic. The sales person showed me a great selection, so far I purchased a diamond necklace and earrings, but am already looking for a bracelet as well! Service, prices and quality combination are simply unmatchable in other jewelry stores I have been to. You can sure find one or the other, I have been to both Cartier and Tiffany stores for example where they provide great service, but prices are literally double and some simple items like earrings are triple the prices.

I spent over a week talking to various sales representatives at ItsHot.com. First of all, what you see on the website is not what you get. The 4 mm chain I ordered was probably 2 mm at best, the pictures on the website are blowing up way out of proportion to the jewelry that they will send you. Their return process is cryptic and overstated, and I would rather drive the 500 miles to NYC risk COVID and walk through the merchant district to buy gold - rather than deal with this company online. Should be called ON LYING.

I placed an order 3/11/21 via the Klarna app. Payment was declined for whatever reason, so I made the payment using PayPal. I call customer service right away to make sure my order will go through properly, the guy on the other end tells me it’ll be fine. I ask how long shipping would take, he tells me they have to resize the ring I purchased as they only had a size 6, and I needed a 5. He told me it wouldn’t take long since they had the bigger size in stock. And that I should have the ring by that Monday 3 I call. I get a call 3/15/21 saying my payment was declined although on my end it has already cleared the bank. The rep lets me know that she sees that the payment will clear 3/16, once that happens I should receive my ring within 1-3 business days.

Updated on 02/10/2021: Had ordered 2 rings a couple a weeks ago they did not have them in stock and I gave them an bad review! I would like to take that back because an customer rep email me back when he seen my review. His name is mark. A real cool dude. He explain to me that they have some rings as they HAVE TO get order because they varies by size. Some he said be in stock. Some they have to make. And I appreciate he got in contact with me to explain to me that point. So thanks Mark. They Have real good quality jewelry and I love what I already purchase from them.

Oksana did an absolutely fantastic job finding the truly one-of-a-kind engagement ring of my dream. I could not be happier about it. The ring has a unique shape, and has beautifully accentuating grace, elegance and style. The fit is precise, and it is very comfortable. I have received so many compliments on it. Thank you, it is a dream ring!

My fiancé and I visited ItsHot back in July, and we had an AMAZING experience with Oksana. We ended up ordering my custom ring from them and my fiancé proposed this past Friday. The ring is beautiful, and made exactly as we wanted. This store is much better than other stores that we visited in the area!