ItsHot.com specializes in the manufacture of wholesale, high-end diamond jewelry and watch designs. With options ranging from 10K to 18K gold, ItsHot.com’s selection is large and varied. The website encourages custom purchases and provides 24/7 customer support. ItsHot.com also offers financing options.
Overall Satisfaction Rating
- 5 stars
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- Large and customizable selection
- Free insured shipping for most items
- Financing options
- Distracting website design
- Limited warranty lasts just one year
ItsHot.com offers more than 20,000 pieces of jewelry on its searchable website. It carries products at multiple price points, encourages customizations and provides financing options and 24/7 customer support.
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I have worked with ItsHot jewelers once previously on a custom diamond ring for my boyfriend and everything exceeded my expectations. The team was sensitive to my concerns/hesitations and so easy to work with. I couldn't have been happier with how the ring turned out, so I returned to have a bracelet worked on and they made the entire experience seamless, again. I highly recommend ItsHot, don’t waste your time with other jewelers.
I was looking for a gold and diamond necklace and a pendant. For the price you get, the quality of the quality of the jewelry and uniqueness of designs it is a steal. I got a fantastic discount on chain and pendant combination I bought and I have to say I would have paid full price for a beauty like this! Great products. I also used their layaway and made a down payment for a ring I loved and had to have but wasn’t ready to purchase. Will definitely be using ItsHot for all my jewelry purchases.
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I recently visited ItsHot and was immensely impressed with their little store in NYC. The range of diamond watches was superb (I have never seen so many different watches with real diamonds) and the staff was very knowledgeable and genuinely eager to help, very friendly indeed - so good... I felt I had to write this review! Overall, a great experience, and would have no hesitation recommending them.
They do amazing custom jewelry and have a great selection of gold chains. I worked with Mark to make a very beautiful white and pink diamond pendant that I was thinking about for quite a while. Now, after making 2 smaller purchases of their stock items, I am very happy I went ahead with ItsHot.com to make it. It looks very unique, just as I wanted and craftsmanship is great.
ItsHot was fantastic to deal with. Always paying close attention to detail and looking for the best ways to meet my needs. My last purchase was a white diamonds and blue sapphires ring for our anniversary, and it was stunning. The customer service was top-notch as well. Can’t recommend them enough.
Stellar customer service, everyone is friendly, welcoming, and eager to help. Worked with Al to get me the largest men's earrings I could pull off, and he did great! Not pushy, worked within my budget and was really patient while I was choosing the right piece. Can and will recommend!
These guys are definitely at the top of the game in every way. They are extremely service-oriented, professional, not pushy, and are not happy until you get what you want. I have purchased a diamond bracelet for my sister’s birthday here, and a ring for myself. We both are delighted with the jewelry. Would highly recommend this shop for anyone who is looking for good prices and a truly enjoyable jewelry buying experience!
I had a great experience coming to this store. I have been looking for some hot high end jewelry to wear for the events only, and I found this amazing store while doing research online during pandemic. The sales person showed me a great selection, so far I purchased a diamond necklace and earrings, but am already looking for a bracelet as well! Service, prices and quality combination are simply unmatchable in other jewelry stores I have been to. You can sure find one or the other, I have been to both Cartier and Tiffany stores for example where they provide great service, but prices are literally double and some simple items like earrings are triple the prices.
I spent over a week talking to various sales representatives at ItsHot.com. First of all, what you see on the website is not what you get. The 4 mm chain I ordered was probably 2 mm at best, the pictures on the website are blowing up way out of proportion to the jewelry that they will send you. Their return process is cryptic and overstated, and I would rather drive the 500 miles to NYC risk COVID and walk through the merchant district to buy gold - rather than deal with this company online. Should be called ON LYING.
I placed an order 3/11/21 via the Klarna app. Payment was declined for whatever reason, so I made the payment using PayPal. I call customer service right away to make sure my order will go through properly, the guy on the other end tells me it’ll be fine. I ask how long shipping would take, he tells me they have to resize the ring I purchased as they only had a size 6, and I needed a 5. He told me it wouldn’t take long since they had the bigger size in stock. And that I should have the ring by that Monday 3 I call. I get a call 3/15/21 saying my payment was declined although on my end it has already cleared the bank. The rep lets me know that she sees that the payment will clear 3/16, once that happens I should receive my ring within 1-3 business days.
Well fast forward to today 3/18/21, the payment cleared after business 3/17, so I called today to see if the item would be shipping today...Not only was the customer service rep extremely rude/short with me, he made it seem as though I was bothering him by making him “work.” It also states in the beginning of the call that we’re being monitored and recorded so how is it that when I say I spoke to someone about resizing my ring A WEEK AGO they can’t seem to find it? So not only has the ring I purchased a week ago still just sitting, never been touched, they KNEW I wanted the ring cause remember 4 days after the initial payment was declined they called me about it, and when I told them to look again they seem the payment. I feel like if you can take the time out to call the customer to ask about payment, why wouldn’t you take the initiative to resize the ring instead of waiting?
Sorry for the inconvenience. Couple of things here: the payment was made with PayPal and it was in clearing/pending status, since half of such payments don't go through (some are fraud, some are not sufficient funds, and other reasons), we do not size the rings until payment actually clears (sizing a ring takes less than a day). Unfortunately this particular ring is a very complicated eternity band ring with invisible set diamonds and the jeweler did not recommend to size this ring. Very sorry for this inconvenience.
ItsHot.com Company Information
- Company Name:
- ItsHot.com Diamond Watches & Jewelry
- Year Founded:
- 48 West 48th St., Suite 302
- New York
- Postal Code:
- United States
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