ItsHot.com Reviews

I've made 2 purchases from ItsHot.com. The first purchase, perfect. Second purchase was a layaway purchase. Paid in full, no merchandise. Order status at Processing for 2 weeks. And I can't reach them or get a return phone call/email to find out what's going on.

I love this store! Everyone is always super welcoming and I always have a good experience when I come here. The jewelry is very high quality too. Purchased diamond hoop earrings first time, then a tennis bracelet, and this time we ordered custom pendants with gold chains. The custom jewelry process is super easy, the team is friendly, after we described the design of the pendants and made a down payment we were emailed a 3D model within 2 days, once we approved the model it took about 2 weeks to receive our very own one of a kind pendants. Love the service and the workmanship, we will only shop here for our jewelry needs!

This company has a "Best Price Guarantee" but unfortunately, do not honor it. Found a used BREITLING AEROMARINE CHRONO SUPEROCEAN MEN'S WATCH on their website for $4,130 and sent them a link for the same watch for $2,728 and asked if they would match the lower price. They said that it was now out of stock (even though it is still on their website and said that they only sell watches with diamonds, which was not true in this case. Good luck buying from this company (switch and bait)!

I was looking for a solid gold chain for my dad, and Max assisted me through the buying process. We found one that looked very good, and would perfectly fit my dad (had to work out on the budget as well as the width and length of the chain). We decided on a classic cuban link chain 6mm wide. Loved the secure box lock. My dad was so happy when he got it! Thank you guys! You are the best!

So happy I chose to work with them for my wedding band. It came out looking great and I ended up paying less than I thought I would because they have such reasonable pricing, I was able to get a wedding band with diamonds (real diamonds!) for almost the same price my local jewelry store wanted to charge for a plain gold band.

I had ItsHot make several custom rings for my wife. All of them are outstanding pieces of beautiful jewelry that were done right. My wife has strangers and friends alike ask to take pictures of her rings because they look so brilliant. I highly recommend having ItsHot staff help you with your next purchase.

The jewelers here are so knowledgeable. They don’t try to sell you something but actually work with you to get exactly what you want. Their custom pieces are gorgeous. I wont go anywhere else for my jewelry purchase. You won’t be sorry for buying from ItsHot.

We had my engagement ring resized here and purchased our wedding rings. I was nothing but impressed! They were very good price-wise, top quality (my wedding ring is with diamonds) and look amazing. I trusted them to fix my ring and they even cleaned it up and made it look brand new again. Highly recommended!

Finding a perfect diamond watch for the right price is not easy, and it's even harder when there's a quarantine! Thankfully, these guys stayed open and they had some beautiful jewelry and a great collection of watches to choose from.

We had a great experience at this store. My wife and I went in to get an anniversary ring and the sales representative was a great help, provided incredible customer service, and did whatever she could to accommodate us. We left with a big smile and beautiful ring.

I have had the pleasure of doing business with ItsHot for my engagement ring and now my wedding band and there is no one else I would even consider going to. They give their full attention to every customer and make them feel important and valued.

I’ve been a customer of ItsHot for a few years now and I’ve always been pleased with the service, quality, prices and the end result, be it a completely custom pendant that was made for me or their own selection of jewelry (gotten quite a few items for myself and for presents). Fantastic company, always a pleasure to work with.

This jewelry store is amazing and the selection of rings and jewels is just fantastic. They had jewelry in every price range. Jennifer assisted in finding the perfect black diamond earrings for my cousin. Everyone was so kind and helpful at the store it made us feel very welcome and relaxed.

I have been extremely pleased with all of the items I have bought from ItsHot.com over the past few years. That includes 4 pair of diamond earrings (hoops and studs) and two single diamond earrings. I found the customer service to be very receptive and helpful. In particular, Jennifer has been terrific to deal with and very competent and upfront with responses to my questions. The pricing and quality has been excellent. I had never bought fine jewelry on line before and wouldn't hesitate to do so again from ItsHot.com.

Highly recommend this online store. It’s a lot easier and less awkward to order things on ItsHot rather than going to a jewelry store! Thanks to Oksana I was able to place my order in no time without leaving home but more importantly I got an amazing REAL DIAMOND necklace I always dreamed about at a price I never thought possible! Love my necklace and I always get compliments on it when I wear it. For sure will be back for more jewelry!

OMG!! I’m in love with their diamond rings collection and especially rings with black diamonds. They’re all so gorgeous that I want to buy all of them!! Time passed by so fast I didn’t even notice that I spent over an hour there, my husband had to come and pick me up himself. Their collection is so stunning I couldn’t keep my eyes off of it. We bought three rings (two for me and one for him) before I was able to leave. Will surely be back!

I purchased a customised dog tag pendant, which had 3 diamond stones placed into the centre of it. Prior to receiving the customised dog tag I wasn’t made aware that the diamond stones would simply be set in the pendant with just a blob of glue. Once I received the item I accepted it as it had taken several weeks for ItsHot to customise the dog tag pendant and send it. After wearing the dog tag it has now become apparent the glue setting the diamonds in place has now dissolved. Allowing the diamonds to fall out of the dog tag pendant. As you can imagine I was highly disappointed in the quality of the item. An item of this value should be fit for a lifetime!

Very poor customer from Jennifer. I purchased a bracelet, was not sent out as informed. I called as not received a tracking number, left on hold and was told could not be helped and I asked to be transferred to a manager. Transferred to Jimmy, who was equally unhelpful. The tone of the customer service rep was as though they were doing be a favor, though they did not deliver or have as promised and no apology.

Oksana went above and beyond helping me with the purchase of the anniversary rings. I needed a surprise for my husband, but it was hard to guess the size and I was a bit lost due to the huge variety of choices. Oksana helped me with figuring out the size based on another ring my hubby wears, and when we got the rings they looked amazing and we both loved them and now wearing our new rings!

Simply outstanding quality. Just purchased a diamond bracelet for my husband and I could hardly imagine that it's possible to find such a masterpiece jewelry for this kind of low price. Highly satisfied and will definitely be back (already looking at a couple of gold chains: 8mm Cuban link chain for hubby and a smaller rope chain for me:)).

ItsHot has hands down the largest selection of watches with diamonds. I was convinced of this when I was shopping for a gift for my husband for our anniversary. He loves watches so I wanted to surprise him with a really nice gift that he could wear. Oksana helped me to make this purchase and he loved the watch! I already selected earrings for myself as their selection and prices are terrific.

ItsHot.com has great quality gold and diamonds. I just bought a 5mm white gold chain and a diamond cross pendant and I have to tell you that the weight on those items is heavy. If you are looking for quality then ItsHot.com is the store for you. The clarity of the diamonds is amazing. I let the sun hit this diamonds and I have to tell you that it turns heads when I wear it on the outside of my shirt. I have received many compliments, but bottom line I am very happy with my investment. If you are looking for honesty, professionalism, quality then ItsHot.com is the place for you. You won't regret what you spend.

I contacted ItsHot.com by telephone in the beginning of May 2019 and spoke with Artur **, who was assisting me with my order. I ordered a custom dog chain with a letter "K" to be set in black diamonds. The evening the order was placed, my credit card declined the transaction because it seemed fraudulent. I ensured the bank that it was not a fraudulent transaction and I emailed the company to rerun my credit card again and let me know that the order was placed. I never heard back from any representative from the company. Over 10 days later my credit card was charged so I reached back out to Artur who told me he had no idea that I was not contacted regarding moving forward with the transaction. I was under the impression that the order had not been placed so I asked if I could alter or cancel the order. The answer was no.

I wanted to surprise my boyfriend with a high end gift such as diamond jewelry, but I don’t know much about men’s jewelry. Despite that, Oksana was able to make me feel like an expert asking me questions what my boyfriend likes and wears. She was very thoughtful and in the end suggested I go with diamond cufflinks. The present was a huge success and he can’t stop talking about how much he loves the cufflinks, thank you!

What time we live in! Ten years ago, I couldn’t think that I might be ordering jewelry online. Jewelry was always a kind of “offline” thing. Like you have to inspect every item personally, even though you have no idea how these shiny things should look like. Now you can just go to ItsHot and order any jewelry you need. You can even order a custom pendant if you want to make a really fancy present. Highly recommend!

My wife loves jewelry, but she is very choosy. Thanks to Jennifer from ItsHot I was able to purchase black diamond earrings for her birthday. She said the earrings are of high quality, she loves them and is proud of me.

I needed to refresh my list of accessories for a prestigious event and decided to do so with the help of a new men’s diamond watch from ItsHot. The watch was delivered on the next day, just in time for the event and was a lot better than I ever hoped for, just amazing value and look for the money I spent. I had 3 people ask me where they can get a watch like that! Thank you guys, will be back now for all my jewelry needs!

Updated on 12/14/2018: Still no answer on my emails so I send a message on Instagram. I got NO ANSWER AND THEY JUST BLOCKED ME...so they hold my ring and my money??? What kind of company steals from clients??? I have every proof and email still in my mailbox so it's time to take some actions against these scammers!!! PEOPLE DON'T BUY FROM THEM. THEY ARE NOT HONEST PEOPLE!!!

I am so happy with the custom pendant I ordered. It was so easy. I just sent the sketch via email and also added some info regarding the size and how I see it. They got back to me pretty fast and provided some choices for the metal to be used for my budget. The result was amazing. I received exactly what I wanted, my dream pendant. So I can definitely recommend their products and service.

At first I was a bit skeptical of ItsHot.com. I was not sure what to think because online I ran into some reviews that claimed they sold fake jewelry. It's hard to know what the truth is because it's very easy for a competitor to write a fake review these days. After going through the company's website and reading through their frequently asked questions I also realize that celebrities have bought products from this company too. I then decided to purchase a diamond watch and a Franco chain and both are physically brilliant and show excellent craftsmanship. I am very satisfied with both of my products that I have purchased.