Stauer Reviews

I've been a customer for years and years. I like the savings from the discounts that I get in the mail for being a platinum member as well as the variety. Stauer has a good selection. However, there are items that are not up to par with what I expect. I just ordered 10 of the survival packs for Christmas gifts for males in my family and they were much smaller and seemed like they were cheaper than I had thought they would be. The jewelry I find is much better.

I bought this watch about 6 months ago and love it! The looks are outstanding and it is my favorite watch. I have Seiko, Gruen (vintage Veri-Thin), Citizen’s, Circa Tank, Tissot and Bulova Lunar Pilot. I keep it on a winder when not in use and it keeps time very well. I use it for dress occasions. No complaints from me and would not hesitate to add more of their watches to my collection. Tim

I've gotten a lot of rings, earrings, some necklaces and bracelets from Stauer. Most are okay, but some of them had been hit-and-miss. I've gotten a few that had been poor quality. I got a butterfly necklace and earrings set for Christmas from my dad. The butterfly necklace turned colors even though I only wore it occasionally and for very short periods of time.

I had an amazing experience. The jewelry selection in the store was exquisite, and the personnel was very knowledgeable and friendly. They made thoughtful suggestions after taking the time to learn what I was searching for. There was no pressure to buy, and the shopping procedure was easy and pleasurable. The Jewel was of exceptional quality.

So far, my experience with Stauer Jewelry has been good. However, there's one piece I've been waiting on for three months now. And I continue to see it advertised in the catalog. I think to myself, "Why are they doing that if that's out of stock?" But I spoke to a concierge this morning. And they're always very polite and helpful. Most of the jewelry is nice, too. Some are cheap. They're pretty good quality for the price.

My 87 year old mother bought me this set for Christmas. I think she was ripped off, but I don't have the heart to tell her. It is obviously fake, the silver, the turquoise - everything. It also arrived late, so she couldn't even give it to me on Christmas. I feel awful because I know she doesn't have the money for this. She thinks it's real silver. I am furious, but I don't know what to do about it.

Everything went smoothly. It was easy to find online what I wanted to check out. My grandfather-in-law likes the watches and bracelets.

Hate to do this as it was gift for my sister. I asked about the type of metal and why it was over 200. I was told the gold chain was made of solid gold. It arrived broken! No call back from customer service and I'm out 250 after their 30 dollar shipping.

While Stauer ads may be appealing, the prices are not what they initially appear. I was attracted to a recent ad, for mostly jewelry, that showed the price for all items being $19. When I contacted them, I was informed that to buy these I also had to pay for shipping, handling and insurance that totaled over $46. The shipping and handling cost alone was the same price as the merchandise. For an small item like that, I could ship anywhere for $5.

I bought two retrograde watches from them. One worked, one didn't. They were upfront and said that their return process sucks (not their exact words) but they told me that my non working watch would take 5-7 weeks to process for return. They also said that once they received it, it could stay in 'processing' for two weeks, before anyone looked at it. Right at the two week mark after they received the return, I sent an email inquiring about the status... I received a somewhat snide reply, basically saying, "we told you to wait!". Other than that, once I ordered, I receive no less than 8 emails a week from them selling their products... As soon as I get my watch back, I'll never order again, and block their emails.