Stauer Reviews

I've been a customer for years and years. I like the savings from the discounts that I get in the mail for being a platinum member as well as the variety. Stauer has a good selection. However, there are items that are not up to par with what I expect. I just ordered 10 of the survival packs for Christmas gifts for males in my family and they were much smaller and seemed like they were cheaper than I had thought they would be. The jewelry I find is much better.

I've gotten a lot of rings, earrings, some necklaces and bracelets from Stauer. Most are okay, but some of them had been hit-and-miss. I've gotten a few that had been poor quality. I got a butterfly necklace and earrings set for Christmas from my dad. The butterfly necklace turned colors even though I only wore it occasionally and for very short periods of time.

So far, my experience with Stauer Jewelry has been good. However, there's one piece I've been waiting on for three months now. And I continue to see it advertised in the catalog. I think to myself, "Why are they doing that if that's out of stock?" But I spoke to a concierge this morning. And they're always very polite and helpful. Most of the jewelry is nice, too. Some are cheap. They're pretty good quality for the price.

When I get Stauer Jewelry's catalog, I look the item up online to get a better look at it, and if I like it, I buy it. Their items have been just the way they represented them, and their service has been good. They tell me when my order is gonna be delivered, and it's there. Everything for the most part has been okay, with the exception of a Christmas gift I bought my wife. It was an Italian chain with three little balls on it. It came back knotted, and we can't get the chain undone. Stauer Jewelry sent me a survey, and I typed back what the problem was, but nobody ever got back to me. I have had no problems with Stauer Jewelry at all other than that necklace.

I love Stauer Jewelry's enthusiasm on the get something free, but that also is a double-edged sword because that means that they're out of stock. Generally, I receive things in a timely manner but I'm upset about the London topaz, regular blue topaz mixed ring. It looks like a checkered board kind of thing. I got the earrings. I ordered a size 10 at the time I had cancer and had some pretty bad swelling. But then through physical therapy, the swelling went down. So, I called because it was on backorder for several months. I said, "Could I change the size nine?" The rep said, “Yes.” But then I asked her, "Would it put me on a backorder status again?" She said, “Yes.” But then a week later, they canceled my order altogether. They said it was no longer available. That was very disappointing. So, it's a double-edged sword. You get great things on sale, unusual looking jewelry but then there's a backorder.

I bought this watch about 6 months ago and love it! The looks are outstanding and it is my favorite watch. I have Seiko, Gruen (vintage Veri-Thin), Citizen’s, Circa Tank, Tissot and Bulova Lunar Pilot. I keep it on a winder when not in use and it keeps time very well. I use it for dress occasions. No complaints from me and would not hesitate to add more of their watches to my collection. Tim

Everything went smoothly. It was easy to find online what I wanted to check out. My grandfather-in-law likes the watches and bracelets.

Hate to do this as it was gift for my sister. I asked about the type of metal and why it was over 200. I was told the gold chain was made of solid gold. It arrived broken! No call back from customer service and I'm out 250 after their 30 dollar shipping.

While Stauer ads may be appealing, the prices are not what they initially appear. I was attracted to a recent ad, for mostly jewelry, that showed the price for all items being $19. When I contacted them, I was informed that to buy these I also had to pay for shipping, handling and insurance that totaled over $46. The shipping and handling cost alone was the same price as the merchandise. For an small item like that, I could ship anywhere for $5.

I bought two retrograde watches from them. One worked, one didn't. They were upfront and said that their return process sucks (not their exact words) but they told me that my non working watch would take 5-7 weeks to process for return. They also said that once they received it, it could stay in 'processing' for two weeks, before anyone looked at it. Right at the two week mark after they received the return, I sent an email inquiring about the status... I received a somewhat snide reply, basically saying, "we told you to wait!". Other than that, once I ordered, I receive no less than 8 emails a week from them selling their products... As soon as I get my watch back, I'll never order again, and block their emails.