Stauer Reviews
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About Stauer
Stauer is an online jewelry store that prioritizes offering consumers affordable jewelry with a satisfaction guarantee. Stauer offers membership plans and personal concierge services.
- Affordable prices
- Satisfaction guarantee
- Online ordering
- Shipping can be slow
Featured Reviews
What is Stauer Jewelry?
Stauer is a luxury jeweler that sells affordable products without sacrificing quality. The company’s buyers travel extensively to find high-quality jewelry that can be offered at reasonable prices. Product collections include watches, rings, necklaces, earrings, bracelets and other fine jewelry.
The company features a Black Diamond Private Vault for those looking for more unique pieces, and you can sign up for an annual Platinum Membership that offers exclusive access to jewelry discounts. All items can be securely purchased online and shipped directly to your door.
Stauer watch prices
The cost of Stauer jewelry depends on the type, style, size and material. Its watches start as low as $30 and run up to $500. Other types of jewelry start at a similar price point but can cost $10,000 or more on the high end. Items from its Private Vault can cost upward of $20,000.
Stauer offers a Platinum Membership for $99 per year that includes upfront and long-term discounts on jewelry purchases. Shipping costs between $15 and $35, depending on the value of your items.
Stauer Jewelry FAQ
Where is Stauer located?
Stauer is an online jewelry company that ships around the world. It has headquarters in Minneapolis, Minnesota, and Richmond, Virginia, where its customer support team is based.
Is Stauer jewelry real?
This depends on the product you select and its pricing. Many Stauer watches and jewelry pieces are designed to look expensive without using expensive materials. However, it does have a wide selection of real gemstone or precious metal jewelry.
Is Stauer a good watch?
Stauer watches have a reputation for being both high quality and affordable. Customers are typically satisfied with the style, construction and price of Stauer watches.
Are Stauer diamonds real?
This depends on the piece. Some Stauer pieces include real diamonds, while others use high-quality synthetic or imitation diamonds.
Are Stauer watches good quality?
Stauer watches are high-quality and designed to compete with much more expensive brands. Even its more affordable watches are designed to last and look good.
Are Stauer watches any good?
Stauer has a long-standing reputation of providing high-quality jewelry and watches at a fraction of its competitors’ prices. Its pieces use affordable materials without compromising design or the appearance of luxury. Some customers experienced issues with slow shipping times, so be sure to plan well in advance when making gift purchases. Stauer pieces can be purchased online with secure payment and shipping options.
Stauer Reviews
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- 4,858,738 reviews on ConsumerAffairs are verified.
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- 4,858,738 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 26, 2026
Kara ** was one of the best and most patient support reps that I have ever worked with. She knew everything about my Atomic watch and was very precise and patient with me as I followed her instructions. My issue was resolved to my satisfaction after I had been trying to set the correct time over the past 3 to 4 days. She is "Simply the Best"!!
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Reviewed Feb. 1, 2026
It’s been a while but I previously ordered quite often. There is no honest way to complain about Stauer as the very reasonable prices of their jewelry is the reason I used to buy! I take care of all my jewelry and still use many of my Stauer pieces after almost 10 years. My one disappointment was the rather high delivery cost that seems to be a set delivery cost for jewelry. For some reason when I ordered a few pieces they often did not come at the same time and delivery was charged each time. I may be mistaken but I will be sure to request a hold and wait until my order is complete and pay 1 delivery charge. Other than that you cannot go wrong with STAUER!
Reviewed Dec. 31, 2025
I am returning some items, Aaron is an employee of Stauer and he did an outstanding job. He listens very carefully and tells the customer what to do. I am 89 years old, retired from the USAF in 1977 and went into real estate in 1978. Retired from Real Estate in 2020. I mentioned my careers because I know outstanding. And Aaron is totally outstanding!
Reviewed Dec. 19, 2025
I have purchased many pieces from Stauer. I have been trading these negative reviews and I am sorry to hear that people have had problems. When you order these pieces, depending on which catalogue you order from, you have to keep in mind what you are buying. Are you buying genuine turquoise or howlite? Well, their catalogue tells you!! My concierge is a great guy. I have never had a problem that wasn't solvable. I did order a howlite bracelet that I wasn't happy with.... but all my other jewelry has been very nice and I'm proud to wear it. For me, it's everyday wear. I wear it all the time and it's held up great. You want solid gold, you have to pay for that. If you want a beautiful stone at an affordable price, you get plated materials. Stauer does sell nice jewelry... you pay for it and it's marked differently than their more affordable pieces. I have no complaints.
Reviewed Dec. 13, 2025
Skylar is the type of employee you want to deal with when you have a problem! She is very efficient and listens and does her job very well. I would recommend her for a promotion as I would hire her if I were in business today. Stauer is a very well run company overall but I had a problem on an order and a back order we had to discuss. She took care of everything and I am satisfied.
Reviewed March 12, 2026
Do not buy a watch from Stauer,! They may look good and pricing is attractive, but they stop working after 8-10 months. I've purchased 6 watches and every single one is now junk. I don't recommend any watch from Stauer. They are inferior and a waste of money.
Reviewed March 4, 2026
DO NOT BUY FROM THIS COMPANY!!! I bought a ring and the stone promptly fell out, I ordered MULTIPLE items that I later was told were sold out. The information online is NOT current. You go to the trouble of ordering, and it looks like they have it in stock BUT THEY OFTEN DONT. In addition, at least six of my orders NEVER ARRIVED!! I was billed for them and it showed I was getting them that day and it never comes! Twice it was shipped to the fictitious wrong address. When I called to cancel, I was told it was coming, blah, blah and it never did. I called again to cancel and get a refund, after waiting 30 minutes they cut me off!!!
Reviewed Jan. 18, 2026
Updated on 01/23/2026: This is a follow up to my original review re: the Stauer Tactical Watch. I would like to update my review of Stauer. I received an email advising they would be more than happy to exchange the watch, at my convenience. I will post my final review after all is completed. And, while viewing my credit card statement I observed that there was a $20.00 USD credit issued from Stauer. All good! Thank you.
Original Review: Please bear with for this. Purchased their "Tactical" watch through a magazine ad, $79.00 plus fees/taxes. Several weeks later, the same product was advertised for $59.00 plus. I attempted to contact Stauer via their website; no response at all. I have just read on their website of their slim 30 day warranty. My product is defective, and 90 days old. I will try to exchange it but I have a feeling this will not end well. I'll post any progress.
Reviewed Dec. 10, 2025
Called to see if backordered merchandise would arrive in time for Christmas. The rep gave my order priority when they obtain the merchandise. The Rep could not have been nicer or more accommodating. Very personal and professional. I plan to order more from Stauer in the future. Five stars to the rep.
Reviewed Dec. 9, 2025
On a phone call when I was inquiring about an offer, which I declined. I asked about the "free" Lusso necklace. When they told me the shipping & handling fees I also declined it. So I was surprised when it came in the mail anyway. In addition, I don't like its color either.
Stauer Company Information
- Company Name:
- Stauer
- Company Type:
- Private
- Year Founded:
- 2003
- Address:
- 14101 Southcross Drive W.,STE 155
- City:
- Burnsville
- State/Province:
- MN
- Postal Code:
- 55337
- Country:
- United States
- Fax:
- 952-707-7518
- Website:
- www.stauer.com
