Groupon Reviews

So I purchased a concert ticket for a great deal used PayPal to pay but got an email from Groupon saying the payment didn't go through. It was a failed payment. So I used a credit card to buy a ticket. I now have 2 tickets because the PayPal Payment ended up going through so I messaged customer service and they said it's a "Final sale". Normally I wouldn't care but it's a ticket on my phone on my Groupon app and the customer service lady was polite but only because she's paid to be polite. She really could care less. Needless to say they didn't do ANYTHING. I'll be calling PayPal in the morning. This was my first and only time using Groupon and I'll never recommend it to ANYONE.

Voucher system do not work for someone with a flip phone. I order several times for Christmas presents. Groupon took my money but I did not get a voucher. Their customer service stinks. There is no phone number and you request a call and they never call.

When I purchased this Groupon, I was not aware that there was only 1 person working at this massage place. By the time, I was able to schedule my appointment, the therapists said she can not work on 2 people at the same time. Then I contacted Groupon to trade in my Groupon and they so they cannot because of the fine print. The fine print never said there was only 1 therapist and they couldn't take 2 people at the same time. I am very unhappy and just want a trade-in for another Groupon deal and they refused to work with me. How can I help it when the business can't accommodate for my request. And I know my request is not unreasonable.

My son noticed a concert offer for Santana. He placed the offer in his cart. After investigating offer he noticed seating was lawn seating. This offer would not be good for us as we are both handicapped. So he deleted the offer from his cart. The site immediately thanked him for his purchase. He that sent a e-mail to Groupon to advise. He was told by several employees the this is a known glitch in the system, but concert sales are final sale and no assistance could be offered.

I will NEVER buy from Groupon again!!! RUN as far as you can from them!! I bought a Groupon and the code didn't work. I wrote an email to Groupon 3 times and all 3 came back to me for wrong address even though these were the addresses listed by Groupon. I tried to text them and there was some sort of glitch that wasn't working there. Point is, it is so very difficult to contact anyone from Groupon to get any help with your problems!!

Groupon Customer Service if any exists is horrible. You cannot reach any for assistance whether it's to cancel or trade your Groupon. There is no phone, email or chat readily available! You go around in circles trying to navigate their site for help. How can you sell products and offers without providing some help for your customers? I will never use them again! I have lost money on previous purchases that I could not get them to help me get refunded or even trade in my Groupons! So what did they do with the money I used to purchase? I didn't use the Groupons.

Here is the big issue. They post Canadian Bargains like Niagara Fallsview Waterpark which shows a U.S. price that you think is Canadian. The total of the deal is then converted to Canadian dollars which is put on your credit card. When I asked for a refund within the 3 days, they said, "All sales final but we will put Groupon bucks into your account," but instead of a higher Canadian figure that they charged they put in lower unit U.S. bucks. When you go to use those credits for a Canadian purchase like Niagara Falls Fun Zone, they do not do a U.S. to Canada currency conversion...hence you pay 67 US for a 67 Canadian deal. Not fair, but sneaky, and illegal. Using the old money exchange trick and shady ticket pricing. What can be done about this shortchanging?

I just want to start out by saying that I have purchased many items and event tickets from Groupon over the years and I have had problems with a few things here and there, but I understand things happen so I haven't complained. However, what happened to me this past Thursday and the way I was treated is NOT ok and your company should be concerned about who is representing you to your loyal customers. I purchased 2 tickets to The Beatles Love show, in Vegas, for Thursday night for my mother and her friend. I saw that the tickets were non-transferable so I made sure to have the name and spelling of her friend so I could add that to the tickets. When I went to make the purchase, I selected 2 tickets and noticed there wasn't a spot to add names for the vouchers. I triple checked to make sure I wasn't missing something but still did not see a place for this information.

I reordered the items and Groupon took it upon themselves to put the order through. I had two duplicate orders. When I tried to cancel the order, I was unable to. When I tried to return the order, the return page was unavailable. I contacted customer service. They don't allow phone calls, online only. It was a nightmare. They were unwilling to help me. 37 emails later and I'm still owed money. Worst company ever.

My 15 year old son saved up money by working all summer for an iPhone. My wife suggested we try the Groupon refurbished iPhone offer. My son wanted to upgrade to a 7 or 8 and that seemed like the best deal for his money. We purchased the phone and opted not to take the extended warranty upsale for $49.00 We were purchasing the phone with the $400 he had saved and since it was an iPhone, we felt comfortable purchasing since several members had iPhones and had no problems.

I purchased a Groupon for a car wash and it was by far the worst car wash I have ever been to. As the only car there it took over 45 minutes to get it washed and when I was told that my car was done to my surprise the car was still filthy. When contacting Groupon about the issue, I was informed that they can't do anything about it and that I would have to deal with the merchant directly. When explaining to the service rep that I purchased this deal through them and they need to help resolve the issue, the rep became rude and unprofessional with me. The rep stated, “If you ask many time also, solution will be same.” When I confronted him that it was unprofessional to say that he continued to say, “Not at all, I am doing according to our policy.” So you’re telling me being rude is according to Groupon’s policy? I will never be using this service again and advising others to do the same.

I made a purchase for Jazz in the Gardens on Monday 3/4/19 and in the fine print it says "Your tickets will be available in one hour for viewing or printing." After an hour pass I have no tickets. Call customer support immediately and they told me to wait, check my spam, call Ticketmaster and have patience my tickets will be available on Friday the day before my event. So I kept inquiring to get my case escalate for review but nothing happens. I still do not have tickets. Groupon is a scam and needs a class action suit. I will never purchase anything else.

Hornblower San Diego Harbor Bay cruises are a great value for your money when offered through Groupon. I've taken at least two different ones. They have onboard refreshments, open top deck and below deck enclosed seating areas. The commentary is both informative and entertaining. Being on the water you get the opportunity to see naval bases and ships, boats, the harbor and marine life. I recommend this to everyone of all ages.

Depending on the item or deal Groupon has some great offers. I will say to make sure to read all the info before taking advantage of the offer. Some items such as electronics may have some exclusions or may be refurbished. But the few offers I have taken advantage of were great.

My mom, sister and I all purchased a Groupon to Seaquest and received an email 4 days later saying the Groupon was expired. I couldn't believe it had already expired so I tried contacting Groupon to find out why they would list something that expired only 4 days later. I could only contact them through chat and the person on the other end was anything but helpful pretty much just saying, “Sorry, there's nothing we can do.” I then reached out to the vendor and found out that they don't even get paid by Groupon once the deal is expired but they are still willing to honor the value we paid.

I've been working with Groupon for the past 3 months and my service representative is no longer there. I've tried to get support all day because my Groupon is no longer available. The person who answered the phone via Customer Service was rude and while I understand CS can be challenging she was disrespectful and extremely unhelpful. The person that was initially assigned was wonderful but once you reach out to the general support line... you pretty much get no support. Apparently they don't seem to care much about independent contractors. Very disappointing.

I placed an order in November for Burberry perfume. I have been wearing this perfume for years and was finishing up an old bottle before I got to this one. I have received this as a present for Christmas (from a department store) and not used it for 6 to 9 months and the perfume still smelled great. The bottle that Groupon sent me is either many years old and expired or filled with something that is not Burberry. Like I said, I have been wearing this perfume for years and what Groupon sent smells NOTHING like this perfume. It smells like chemicals and is revolting. I'm incredibly disappointed and would like a refund, which they, of course, won't provide. I prefer to not get ripped off when making a purchase.

I purchased a horseback ride experience with wine tasting for my wife and I for our wedding anniversary. Great deal at $149! When I called the winery stables to book, they said they only took one booking with Groupon daily and said they were overbooked due to recent inclement weather. They offered me an alternative deal over the phone which was too good to pass up. They said I could get my money back from Groupon since the order I placed was under 72 hours old.

I had an offer posted in 2014. Recently I saw it still advertised on Groupon. I contacted them asking them to take it down as it no longer applies to my business, and that it should have been removed in 2014 when I contacted them. I was told that once an ad is up it can never be removed. Business owners BEWARE. There are other services that are run much better than Groupon, companies that actually respect their users.

I have bought through Groupon before and was a big fan in the beginning. However, if not used right away and it expires, most services do not back it up and your money is lost. Even though it states worth the amount purchased for....That is not true. I've lost hundreds of dollars this way. Groupon is such a rip off and not even worth using. I am surprised they are even still in business. They are just barely hanging on as it is which is evident by their one star ratings.

DO NOT BUY SHOW TICKETS FROM GROUPON! PJ Mask live is coming to my town Madison Wisconsin. I wanted to go but tickets were a little too steep for me. Then Comes my surprise when I see Groupon advertising to me directly on my Facebook page that they have tickets 50% off! I of course bought them and at check out realized it was for a show in LA California. I got immediately to my orders to find a refund button. There isn't one. So I reach out to customer service to explain the issue. They tell me, "No refunds. Too bad." basically. It's just horrible customer service and they know darn well not the right thing to do. They were specifically advertising a show coming to my town, but selling tickets in the other town to trap me. I'm sure they're doing this to many people. It's messed up and I'll never buy anything through them again. I also purchased boots from them in the past that lasted about 1 week.

I had purchased a voucher, followed the instructions perfectly but was having issues with the site. I contacted the company the voucher was for first but they were unable to really help. Knowing that I was past the refund policy time, I used the live chat to see of they could help me. First aggravating experience was: someone introduced themselves. Within a few seconds of the intro, as I was typing out my issue, the "person" started immediately asking if we were still connected.

I have attempted several times to access my account and each time it tells me my email is not recognized. I just spent well over $300 at Christmas using this same email. I tried the chat to resolve this and they were totally clueless and didn't answer me after I told them I wasn't questioning billing. I sent an email and have not received a response and the phone number is worthless. Groupon has approximately $500 of my money in their offers and I have no way to obtain them! (And my account was hacked back in the summer -- and yes, I changed my password at that time).

If something goes wrong GOOD LUCK... There's NO way of getting ahold of anybody... I will never use Groupon again!!! They offer a phone number but there is no human. It's a recording that just has more offers, they make it so you get frustrated with no human to help. HORRIBLE!

My wife gave me a magazine subscription. I received an email from Groupon that I had received a gift and to open it, I just needed to "click" the box in the email. After clicking, it took me to a screen where I could print my voucher. After printing it, it had a voucher number and a URL to go to. I went to the URL and it had a place to enter the redemption code. When I entered the code, it said there was a problem.

Groupon stole $108 from me and refuse to give it back. This in turn, ruined my wife's birthday gift. Anyone using this site should only do so with a prepaid card. If not, they will rip you off. I would not recommend this site.

On Feb 18th I purchased a non-refundable reservation for Palm Springs aerial tram. The Groupon allowed me to select Feb 19th, the following day for my reservation. I showed up in Palm Springs to find out the tram had been shut down indefinitely the week before. I was sold a reservation to a shutdown business. There is absolutely no way possible to use the service I purchase and they disputed my chargeback and refuse to refund me. The seller name comes up at Tatiana **. She is the one refusing to refund me. I spent three days trying to contact Groupon and have had no way to do. The emails don’t work, they have no live phone support and the live chat is not accessible either. This is the biggest scam on earth. Selling reservations to a closed business.

I purchased a kid's tracking and SOS watch from Groupon for a Christmas present for my grandson. His mother and I tried several times to get this item to work. Six trips to the T-Mobile store and hours of aggravation only to find the product was defective. I just a few minutes ago was on a chat with Nagendra ** from Groupon's Customer Service. Supposedly a manager in the company. They refused me credit and said I must go through their warranty department because it was defective. I stated all I wanted was a refund and he said they would not give me one.

I tried to cancel a Groupon purchase and was in the 2-hour window that the website says that it gives you. As soon as I started to cancel the order, the items started to process immediately and I wasn't able to cancel the order. Repeatedly trying to cancel put me in a loop as well as trying the customer support tab. After this very frustrating experience, I will NEVER order through Groupon again! They're obviously crooks!

BEWARE! If you don't use your vouchers, you only receive credit towards your visit when you decide to go. THAT IS THE ONLY WAY THAT COMPANY IS PAID IS IF YOU REDEEM THAT VOUCHER. Otherwise Groupon keeps your money and does not pay the company if not used. I have an email from them stating that from them. Please beware. Even if you ask for Groupon Bucks they will not give it to you. They are stealing a lot of money... and really need to be stopped!

Recieved a Groupon offer of 50% off selected offers. I purchased a carpet cleaning service for $25, 50% off normal price. The cleaning service was very good but when it came to pay the person couldn't find any record of my purchase. Upon further inspection Groupon had cancelled my order and refunded my purchase price. Checking my banking records no charge was made by Groupon and no email from Groupon stating this. I ended up paying the carpet service full price but will not be using Groupon in the future as I feel this was a deceptive practice.

I was told as per the fine print on a Groupon I purchased I had to wait 60 days before I could redeem the voucher for the NY Post since I was a previous customer. I called the NY post and they said redeem it on February 4. I go to redeem it on Feb 6 and it was already redeemed! Groupon tells me thru the chat line (which is near impossible to find) to contact NY Post. NY post tells me they have no record of my voucher being redeemed. Everybody is passing the buck back and forth. Groupon is flat out not going to help since it is redeemed. The NY Post which is the one who redeemed it is avoiding any solution by not calling me back. By the way Supervisor Ms ** from the NY Post, “I'll be calling you every day until this is resolved.” What a nightmare!

I purchased a local deal and when I went to use it the manager gave me a lesser product instead of what I purchased and they just stated "it was from last year", just trying to make an excuse and con me out of what I played for even though I have bought it before and used it with no problem! Well I brought the issue up to group and even though the dishonest company marked it redeemed. Groupon went the extra mile and even offered a trade in effort to make up for something that wasn't even their fault. That was really comforting and out of respect I had to decline as it was not Groupon's fault the local business lacked honesty and integrity.

I want to register that I have always looked for Groupon for its discounted price disclosure. So I decided to do business by buying two tickets to the Long Beach Aquarium. I paid for 2 adult tickets $47.38. Arriving at the Aquarium of Long Beach I looked at a banner worth $8.00 per person, or $16.00 for two people. I was stolen and I'm telling others not to pass the shame that I went through with my wife. Do not recommend Groupon and be careful when buying something in this company. I received an email from a representative named Balaji where he did not present his last name saying that he feels sorry for it, but he cannot do anything about this difference. So spread it, be very careful. I do not recommend Groupon for this terrible experience.

I purchased a Groupon deal to buy a case of wine in December for a Christmas gift. I should have known better. They forgot to mention shipping was 30US until you buy the Groupon. I tried to cancel immediately and their customer service phone does not work. I sent an email and the reply said to follow the like to cancel (not easy but thought I did it). While I may have cancelled the wine order, Groupon still charged my card. I disputed with Cap One and Groupon insisted I owed the money. I sent several pages of backup and a detailed letter outlining you cannot reach anyone there.

I bought the ProFlowers coupon from Groupon. When I tried to use it the ProFlowers said no. I thought, no problem customer service would help me. Little did I know there is no customer service even though they claim they have customer service. What a joke. Shame on you Groupon. It is companies like you, that ruin the internet. Please send your stock down to zero and stop acting like a company. You make me sick.

I lost a deal because of their lack of customer service. Won’t use them again. Reps are rude and arrogant and it’s impossible to get good and reliable customer service. You will be disappointed, lose money and not get the correct deal that you thought you were getting.

I purchased a $20 voucher for Shari's Berries. Never got the voucher. Online chat said they would email it to me. Never happened. Now I spent $20 for nothing. I will be getting with PayPal and dispute.

I thought I got a good deal on a hotel room. $59.00 Then Groupon added $30 for taxes and fees. When at hotel I was charged another $20 for a resort fee. $109 total. Not a good deal for a budget hotel.

Groupon Merchant is a JOKE for anyone who has a small business. Make sure you read the “fine print” because each pay period I’ve received substantially less than what I was originally supposed to be paid (due to “discounts” and “adjustments”). As a massage therapist I have put more time, effort, and cost of products into each massage session than I have received from the Groupon voucher. Not only do you discount your service, but Groupon takes well over 50% of your already discounted price (in addition to the “discounts & adjustments”!) They DO NOT explain this you...

You cannot get in contact with Groupon directly so if you have an issue you’re in for some aggravation. I opted for a different treatment but the doctor marked it as redeemed before I did. I never actually used the coupon but its been two emails to support and I still have not received a refund. Not very happy about it. I hope I get a refund for a Groupon I never actually used. Either way it is a frustrating process! You are much better going to the merchant for the same or better savings.

I booked a 2 night stay through Groupon Getaways for Niagara Falls Canada in January, I found the advertising of 82 percent off the going rate was a total lie, they used bait and switch and false advertising. The advertising email I received was for the Best Western on Fallsview, walking distance to the falls. After they took their payment they switched the hotel to a Days Inn and I was charged 10 dollars less than their normal rates, $5 dollar savings per night, I have loyalty cards for Best Western and Comfort Inns and so I try very hard to stay in these hotels. Also the hotel they booked me at was not even close to being within walking distance to the falls. I cannot even begin to say how upset I have been from the whole experience. Trying to call them on the phone that day and you can't talk to anyone in person. I did get through to several people on the phone only to be told that I would have to go to the website.

I wish I could give them no star. Customer Service is horrible. This is totally unacceptable customer service or lack thereof. Unlike most of the legit competitors, Groupon publishes NO phone number, address or email. They are no good to customers and retailers at all.

I bought a Groupon for IFLY of Westchester via Groupon, thinking that while scheduling the time through them it would also be scheduled through the merchant. Upon arrival at the facility, I was informed that they had no record of me booking a time slot and they wouldn't honor the Groupon. Contacted Groupon through their site. Joanna ** Groupon Customer Support sent an email stating that the money was not refundable since it was a final sale voucher but to send them the merchant's information and they'll try to have them honor the Groupon. This is very disturbing as this Groupon was almost 200 dollars and Groupon has not furnished an explanation as to the contingency plan if IFLY does not honor the voucher.

Horrible! I relocated and attempted to get my Groupon account refunded or credited so I could use it somewhere else. The customer service rep actually told me the "fine print" from the merchant has a no refund policy. I ask for a call back from the supervisor and left my number, only to be told they do not make outgoing calls. I am still working hard as the "Tongue Torch" to get the cost credit of 2 sandwich meals. Really?

I purchased a Samsung phone for my son for Xmas. Upon opening the phone at Xmas we discovered the phone screen was cracked, We immediately returned the phone and asked for another replacement, we received the replacement phone and a week later the phone stopped working! I immediately contacted Groupon for a return slip and shipped the phone back with the intention of a full refund. To my surprise they refunded my Groupon account for Groupon Bucks and did not refund my credit card that I used.

I've been working for 6 months trying to get a refund. I purchased a massage and the vendor would not fulfill it. I requested a refund and they gave me Groupon Bucks. I used those Groupon Bucks to purchase 2 more items. Those were never delivered either. For the 2 second chat you get with their customer service, they'd only tell me to contact the vendor. Finally, we got emails from Groupon saying "we messed up" and that they had refunded the Groupon Bucks to my account. I've requested a refund since it's 6 months and no product for my money. You cannot call them. They end the chat after telling you no. I've asked to escalate and have only been told, "Here's our address. You can write us. I'm sorry this didn't have the outcome you hoped for." I would be in jail if I took people's money and didn't provide a product.

I would rate this a minus 10 if I could, there is no way to contact a customer support representative to dispute a Groupon that says it has been redeemed when I did not use it. This is totally unacceptable customer service or lack thereof.

Wish you could give neg stars. I know exactly why they only have a 1 star. They are nothing more than thieves... So I purchased an item on Dec 9 2017. It did state to give 3 weeks to be shipped. I allowed extra time because of the holiday. I contacted Groupon customer service almost two weeks ago. Their response was that they would contact the company and I would hear from them in no more than 5 days via email. The only email I received was a customer service survey from Groupon...

I just want to say what a fantastic and easy experience I had with your sales rep Kathleen **. She was just a pleasure to deal with. I'm a salesman as well and she provided me with the best customer service I've ever had. Would recommend her to all my friends and family. Thank you Kathleen.

Purchased a restaurant coupon a few years back because their own terms and conditions state that the purchase price never expires. Voucher expires and restaurant went out of business so I called and asked for Groupon credit and not a refund. After 30 minutes chatting with someone, they says that they could only issue a credit for 1/2 of purchased value. I explained that they were not honoring their own terms and conditions and he said he apologized but that 1/2 of purchase price is all they could do. Terrible customer service to someone who has purchased over 20 Groupons over the past few years. Oh well NEVER for me does mean NEVER and I will NEVER purchase from this company again!!!

Unlike most of the legit competitors, Groupon publishes NO phone number, address or email means that provides their customers with a productive means to communicate with their customer service people. This total lack of transparency speaks volumes of their desire to communicate with their customer. Also, unlike many people who have a valid complaint, I was only trying to provide the company with my continued business (re-order) AND productive feedback suggesting an easy solution to an easy shipping problem they are having with one of the product that I wish to reorder.

I was looking into tickets for Cirque du Soleil. I did not validate the purchase as I found better and cheaper on another website. Somehow, Groupon still validated the purchase and billed me 468$ for it. I requested my money back and they refuse even after admitting it's a bug in their software. I opened a claimed with my bank and Groupon simply canceled my account during the investigation. I had a 100$ credit because of something else that they screwed up and of course I lost that too now.

Groupon changes their e-mail address, does not take phone calls and will not provide a live representative to assist in customer service issues! I felt like I was scammed on a purchase and still trying to receive a credit due with no luck! They are unresponsive! I DO NOT recommend Groupon and will never use them again!

I contacted Groupon after an unauthorized purchase for $1570.00 and I also contacted my credit card company. I did not intentionally or accidentally purchase this Groupon which is what Groupon is claiming. They will not refund me the money citing that local deals must be returned within 3 days of purchase. I did the online chat and also requested a callback. They would call me but I would ask for a manager every time, and they would tell me that a manager would call me back. I never received a phone call from a manager. They just keep e-mailing me that they are unable to refund me the money. My credit card is also investigating this as fraud. Groupon has been awful to deal with and has very poor customer service. Do not ever purchase anything from Groupon.

Even when you cancel right away they still keep your money. I will never do business with them again. Moreover, you can't even call to complain because they protect themselves from adverse feedback with a recording that hangs up on you and tells you to go to a website. I will probably not even go to a business that uses them because I think their business practices are unethical. I strongly recommend that you stay away from Groupon.

They purchased a Groupon for an IPL facial and went to the salon to have a done. It turns out that the IPL facial was actually in at home IPL machine and the woman put a red light mask on my face and walked away for half hour. When she came back a big lines all over my face from the mask that hurt and nothing had been accomplished with the IPL machine that was supposed to. I contacted customer service for a refund. The person that help me out was absolutely amazing. They do not argue with me. They do not question me. They were absolutely amazing and gave me a full refund.

I always love a good deal, but the likelihood of that happening with me and Groupon is very slim. I currently have a total of 5 expired Groupons worth $88 that I could not redeem (most due to my not being able to follow up) and a supposed $99 product which I paid $5 for which I cannot complete the order, for which there is no customer service willing to help.

I purchased a Christmas gift for my sister for a dance studio in Fort Worth for a private lesson. After Christmas I found out that she had used this dance studio before and was not impressed and wanted me to return the Groupon. Trying to get a rebate from Groupon is downright impossible. I will NEVER AGAIN purchase another Groupon, their Customer Service is horrible, actually it doesn't exist. If Groupon wants to still be a company in another 5 years they need to get with the program with customer service; and learn from Amazon and others. Just FYI... Groupon, you got to keep my $86 but you won't get another dollar out of me.

I live in Ohio. I went through Groupon and reserved a hotel for the weekend in New York. That weekend a huge snow storm was coming through the midwest and the northeast. They were advising people not to travel if at all possible. So I called the hotel and they said they had no problem with letting me change my reservation to the following weekend. But I had to talk to Groupon. The supervisor told me that they would even talk to someone from there to tell them it was okay. They were refunding money and changing people’s reservations due to the weather so it wasn't a big deal. But for whatever reason Groupon told me there was nothing they could do. They weren't gonna let me change it. So basically they would rather me to risk my family's lives to make the drive. The worst part is they played games with me all weekend just lying. I could understand if I was asking for a refund. But I wasn't. I just simply wanted to change the dates.

Terrible, steer clear I’d say. Purchase given for wrong restaurant, then restaurant cancelled, then Groupon only wanted to part credit!! Refer a friend credits not applied to account...only put on after I complained. Voucher never issues until queried. They then issued with a 5 hour expiry. Chat helpline is abominable. They cut you off when can’t answer a standard query. They are not worth a minute of anyone’s time or a bean of money.

I bought over $700 dollars worth of Juvederm Groupons. I was a new customer. Without warning Groupon decided to deactivate my account knowing there was $700 dollars worth of Groupons I haven’t used yet. These were recently purchased. They were far from being expired. I went to their support team many times and kept running me around in circles with absolutely no resolution. I had to go to my credit card company to dispute these Juvederm transactions. Groupon took my money then deactivated my account. They ripped my money off! My advice is for everyone to stay away! You're not even getting a deal. They scammed me!

I ordered two different gifts for the same person on December 5th and they never got them before Christmas. I was patient, they never came. I contacted the merchant and they couldn't find the order. I tried to find out where to call Groupon to resolve the problem. There was no way to reach them. There are no inbound calls apparently. I spent hours upon hours trying to figure out if it was something I needed to do to get these items delivered, but more wheels spun.

Consumers need to be aware of the Groupon Select Program. While I was updating my credit card information on Groupon. I accidentally clicked on Groupon Select. There was no confirmation warning whatsoever about this 'subscription'. Desperately reaching out to their customer support within in 2 minutes, no solution was being offered, except being repeatedly cited their terms & agreement, which I did not read as I had no intention to subscribe in the first place - "During your 6-month contract, your subscription cannot be canceled and fees are not refundable."

I was making a purchase and Groupon wasn't honoring the promo code that was used for the order. There were no exclusions and nothing listed in the fine print area. I contacted customer service, they cancelled my previous order and gave me the run around about the code. I had to contact them three times because they wasn't responding. Beware when contacting them that it will be hours and there will be no resolution!

I waited 2+ weeks, had to hunt down the 3rd party delivery service just to find out Groupon had never sent the package. After trying to reach a manager 3 phone calls later. 2 hours with customer service. They put me on hold for almost 30 minutes. Twice the call got dropped when on hold (funny how this never happened with anyone else). Every time I asked for a callback I had a different person who was nonchalant about the problem. After 3 days I finally get ahold of a “supervisor” Paul (probably not his real name). All I asked was that I get a refund and some credit for the wasted hours. NO HELP AT ALL. If you want to risk having a horrible experience don’t go with Groupon. Just buy the stinking product full price. You will pay more if you don’t.

I purchased a Groupon Select for $5 per month for a period of 6 months. (First month free). The notice said that I could get an additional 25% off. I took that to mean that as being an additional 25%. Well, Groupon usually has a sale where you get an additional 25, 30% off, or a dollar amount off based on how much you spent. Well, you don't get an additional $25 percent off if they are offering a discount. I complained several times about this but they told me they could not refund my money. At the end of the six months, they will notify me to see if I want to renew. So, I have paid $25 and get nothing out of it because of all the coupons they have. No one at Groupon could understand why I was upset. To me, "additional" means additional. Also, to me, this is false advertising.

I purchased these new in box Powerbeats 3 by Dre in Nov 2018. They did a few odd things at first- lost charge after just one use- I thought I didn’t turn off correctly. Then in January 2019 they completely stopped working. Contacted Apple and they told me the warranty is not valid because whatever company had purchased them in 2017. Contacted Groupon to see if something could be done as they were only 2 months old. Groupon informed me that since they were purchased over 30 days ago there was nothing they could do- website states that there is a 60 day warranty, but not offered this and when asked the representative about warranty stated there isn’t one. I will not be buying from Groupon again.

Groupon has been down since last month (Dec. 2018). I have a Groupon that is set to expire and I cannot access it to use it. I also have a Groupon that requires me to download a link that Groupon sent me in order to use the purchase. The link will not open. I keep getting an "Oops! Internal Error" message. MANY people online are complaining of the same issue. We cannot seem to get through to Groupon in any way, shape or form. Their customer service number only tells you that they now take care of any customer service issues online. If you can't get a hold of them online how do you get any service???

I was visiting my elderly sister in Brenham, Texas over the holidays. On Jan 2nd she took a bad fall. We were in the ER when my phone showed a Groupon offer for 6 Flags Magic Mtn. to be redeemed within 3 days, Jan 6th. I saw a Confirmation message on the screen and tried to back out of it but it got Confirmed anyway. They billed my credit card which I've since canceled. They would not refund it because of the "fine print". A Groupon rep in the Philippines suggested I "give" it to a friend or relative. I did not order it anyway. ONE ticket to be used in 3 days? I flew back home to San Diego on Jan 7th. Groupon needs to stop flashing quick offers on the screen with no recourse, no choice to answer Yes or No. I will report them to everyone, every agency I possibly can. They have billions now and don't give a darn.

Harrisburg, PA - Jan 12, 2018 I purchased a discount coupon for $30 off meal. It had a special Deal Code cutting cost in half. I have the purchase statement that shows all of this plus the order number. They drafted $30 from my account instead of the $9.50. I've just spent over an hour on internet and the support # (which is a robot) to no avail. I will go to Better Business Bureau and probably to my LegalShield attorney. It looks like a lot of folks are getting scammed.

Ordered several things before Xmas and they were delivered and charged correctly, BUT, just today I was looking at my bank acct. and saw a charge for $4.99 from Groupon. Called Groupon (hard to find a phone #) and they told me that I will be charged this $4.99 for another 4 months and it is NOT cancellable. They told me that I signed (?) up for this and the first charge is $0 but the next 5 months will be at $4.99 each. F R A U D. Noticed that they have a 1 star review from most customers. I agree! DO NOT do business with company!

I have purchased a lot from Groupon over the years and they have always been helpful on dealing with refunds or crediting me back my purchases that I either could not use or due to unforeseen circumstances was not able to redeem the coupons. All I was asking for was credit for 2 of the coupons that I was not able to use cause of the merchant was not honoring them and one was for due to the weather was canceled, of which I could not use that before it expired. Dealing with this company is a pain and I will not be recommending them to anyone even if it is a good deal. You should be getting some sort of credit back if you cannot use them for whatever the reason.

I purchased a Groupon service for detailing on December 18, 2018. On December 22, 2018 my Groupon was marked as redeemed. When I noticed the error. I contacted Groupon customer service via email. The team member responded in a timely fashion; however automatically assumed the redemption was an error on my part. He stated he would unredeemed the deal but future deals will not be granted. When I checked to see if my deal was unredeemed it still showed as being redeemed. I contacted customer service again to ask for a refund, in which they refused to give me and stated that I had redeemed the Groupon. I tried to explain to the team member that I never used the Groupon and that the problem was suppose to be handled from my first email.

First, it’s been over a week since they took money out of my account and overdraft my account. I canceled my order yet, they charge me still for a service I never used. They said, they refunded me. Yet I have proof on my bank statement that they did not. They said, “thanks for being a customer.” And hasn’t refunded my account the $59 they owe me. You can’t call and speak to customer service anymore, now you have to talk to a robot. This is a scam and I wouldn’t recommend Groupon to even an enemy. Mind you I had used them many times. Customer service was good back then. Now NO! Don’t even bother. They steal and scam from you because they know, there is nothing you can do about it.

I made a purchase on August 31st and contacted the merchant. The merchant advised that I had to redeem the voucher in order to secure the date for December. On the day of the event Photo Booth USA never showed up to the party! When I contacted them about my refund $625.00 I was told a refund would be issued for $125.00 their fees and the $474 I paid to Groupon would have to be refunded by Groupon. I contacted Groupon several times via email, and the useless chat feature and have been told they are working on it! Finally after three weeks I receive an email stating the voucher was unredeemed and I could use the credit on their website. I stated I did not want nor need a credit I wanted a full refund. One week later I just received an email saying I have violated their policy and can no longer use their website or services or legal actions will proceed. They are both crooks!

Do not buy Groupon! Just call the services directly and arrange your price with them. If the companies offer their services on Groupon, they would have no issues to arrange a good price for you. Groupon charges companies half a price, and if you buy a Groupon for hair, you will pay double price once you get to hair saloon. When I figured it out and ask Groupon for credit, they refused me. I lost my money as I could have much cheaper price with my old hairdresser. Groupon does not care about their customers, all they want is your money! They are not in business for a long term as they have no idea how to build a customer base.

I bought a few Groupons for haunted hometowns corp. from Groupon and the sale was only good for a couple months (it was a walking tour), but I was injured and couldn't walk, so the company said no problem you can use the vouchers whenever, however; they will only be good for the actual money I paid (no sale value...). I said that, that was fine with me. It's $70.00!

The Ninja Coffee Bar is a Christmas gift for my son and when he opened it it was broke and I am having a very hard time trying to get a hold of customer support figure out what to do. I am out around $79.00. I need help on how to get a hold of customer service. I either need a refund or a replacement. I feel so bad that my son's Christmas gift is broke.

I bought a haircut deal on Groupon. A few days later, found out that there was a student deal on Groupon that gives you an extra 25% off on your purchases. I wanted to cancel my haircut that I got and repurchase it with the student discount (would've save me $7). Tried to find customer service... NADA. NOTHING. No phone number, email, or live chat. But that's what their "contact" information says: "contact us via phone number, email, or live chat" BUT WHERE ARE THOSE INFORMATION?! It's nowhere to be found so how do I even call, email, or chat?! It's been 3 days since I purchased the haircut deal, and 3 days is the limit for their cancelation request eligibility. 99.9% sure Groupon will not get back to me in time for the cancelation eligibility to work for me... a frustrating 4 hours of my life!

I purchased two service products for my daughter and her boyfriend for the Knoxville, TN area: (1) Bellydancing which turned out it is located an hour away; (2) Reflexology/Swedish massage, but when daughter contacted for an appointment the owner said the coupon was only for hand/foot reflexology massage. I discovered there is no way to contact Groupon except through their website. I requested a refund on both since neither were offered as advertised, but Groupon refuses. Groupon stated that the FINE PRINT states vouchers must cancelled within three days, however, I had no idea the advertisings were misleading. Groupon only suggested I give the paid services vouchers away, but no refunds. Groupon is not offering any other reparations for customer satisfaction! This was my first experience with GROUPON, and is certainly my last! This is bad business on their part! BUYERS BEWARE!!! Groupon does not care about consumers!

I used to be a Groupon fan - but no more. I purchased a gym Groupon and the fine print did not say it was limited to a 6 am class. Groupon is no longer reachable to solve problems. The phone number no longer works. The Live Chat is gone from the website and you can't even email support! You are only allowed to see the FAQ which won't lead you to email support. Bad Bad Bad! You lost a VERY loyal and longtime customer Groupon. I am sure I am not the only pissed off customer!

I been using Groupon all this time. Over a year I haven't use Groupon so I couldn't log in. I create a new Groupon. Purchase something. They cancel my order. I sent a email. The reply like am a criminal. They sent. "For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed. Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company. Thank you for your understanding."

Where’s the silver iPad that I ordered? The rose gold is nice color however it is not what was ordered. Additionally, the charging cable and charger do not work to charge the pad. This is a misrepresentation. Agreement of sale: iPad Pro Silver reconditioned with charging cable and USB cord. Ordered on 11/27/18 and credit card sale closed same day with delivery slated at 5-7 business days. What happened: IPad Pro Rose Gold reconditioned with dead battery and non-functioning charger and cable arrived 22 business days later on 12/28/18.

Horrible experience every time I deal with them. They just don't care. I hate Groupon and won't ever be using it again. First experience is I booked a tour with them which has a validity for 3 months and they don't me after buying the Groupon that the availability on only there on the weekdays. So, I had to put a leave on a weekday and go to the tour. Horrible. Now, I got a Groupon gift for a very nice restaurant. They allowed the booking on a day when the restaurant is closed. I got my makeup done and went along with my husband just to find out that the restaurant is closed. And now the Groupon says it is expired. When I contact the customer support, they are telling that they can't regenerate the gift voucher again, instead the person who gave the gift had to contact them. This is horrible service. People don't use them.

I bought something from Groupon. I try to apply 25% percent code on Groupon. And right after that I try to cancel my order but I can’t cancel. Then I called Groupon and they have answering machine. I try to email and I got answers back after month, "Sorry we can’t able to refund your money back after 30 days." I am very pissed off. Never buy from Groupon.

Purchased a Christmas present for my daughters on the 10/12/18. It was guaranteed to be delivered in time for Christmas. Obviously nothing was sent, no tracking ID given, no updates whatsoever. It is now 29/12/18, nothing has been received and it never will. Thankfully I paid through Paypal and have opened a claim and will force them to refund me in full. I did contact customer service first, and got the standard automated email through telling me that I needed to be patient. I knew then that it wouldn't arrive and it never did. Looking at all of these reviews there is obviously something very wrong with this organisation. Their business doesn't work, and I've heard that a lot of parcels are not sent as customers don't use the credit notes that they offer. They need to be reported to the ACCC and I certainly will be doing so.

Horrible experience. False advertisement & never returned money. A failure at customer service & very poor communication skills. Get your deals elsewhere. This is a scam & if I can give them a zero for a failure at what they do, I would’ve.

If there was an option for zero stars, that's what I'd rate this lousy company. This was my first and last time ordering from Groupon. I live in Canada. I ordered a product in Nov 2018. They passed the payment on my credit card (50$) and never delivered!!! After they took the payment, I found out I needed to enter a special code for them to deliver which I never found. The link they sent me to find the code was invalid. Stupid practice. I frickin PAID them so code or not, they should deliver to the customer! They say you can contact them if there's a problem which is a lie! Their phone number is a machine with nobody there and there's also an email but nobody responds. Shady much? There's No way to contact these people! They basically stole my 50$!!! It's a damn good thing I didn't order for 500$ or so. I've learned a hard lesson and will now avoid Groupon like the plague!!!

This "program" is nothing more than a way for Groupon to steal your money. The site tricks you into joining with no way out until you have been with them a required 6 months! They tell you that you can get out within in 1 day of joining but just try, it's impossible! It's not the money wasted that infuriates me, it's the way they go about getting it. The second I can get out of this contract I am running and fast from Groupon all together, this is bad business and I WILL NOT support them any longer. Most of the time I can call the companies that have offers on Groupon, mention the deal and they will give it to you directly so you really don't need this customer unfriendly site at all except to look up deals then take it from there on your own.

I have been a long time user of Groupon and didn't have any issues until today. I saw at the bottom of the page a button about Groupon Select. It said it was $4.99/month and you'd get 25% off Groupon local deals. I thought it was interesting so I clicked it. A pop-up appeared asking if I wanted to join. I thought it would take me to a page that would add this subscription to a cart or something but nope, once you click yes, you're subscribed. And you're subscribed for 6 MONTHS and you CANNOT BACK OUT. They will not let you cancel the contract, even if it was a mistake, even if you haven't used the benefit, even if you let them know less than 3 minutes after you subscribed that you want out.

I decided to not use Sunray BP auto service after getting a quote and cannot get a Groupon refund. I got the quote late Friday, read it over the weekend and the vendor wished me well and Groupon has no prompt or method to get my 60 bucks back. On Groupon website 4 times now and just get nonworking screen and apps to buy more stuff. NEVER BUY GROUPON SERVICES - YOU WON'T GET YOUR MONEY'S WORTH OR A REFUND IF YOU OPT OUT.

Updated on 12/30/2018: After several "chat sessions" with Groupon I'm still waiting for my refund and for my package to be tracked. I do know from the carrier's tracking that Groupon received my return on 12/24, however it is not in the system for a refund. I am filing a complaint with Missouri's Attorney Generals office and the BBB. This company sends out defective/faulty merchandise then makes returns next to impossible.

While I don't necessarily have a problem with Groupon products or services or even their customer service team. What I DO have a problem with is actually reaching their customer Service support team, especially while at the vendor. I had an issue today redeeming a massage (which was a gift for my sister) There was NO phone number to contact Groupon for support. I ended up having to buy another Groupon (at a higher price since I originally purchased the gift with a sale price).

I have purchased four Groupons in the past two years and will never purchase another one. The first issue I had was when I purchased a Groupon for a mother's ring back in January of 2016. When I went to redeem my Groupon the item I had purchased it for was listed as "out of stock" on the vendor's website and remained out of stock until after my Groupon expired. When I initially contact Groupon about the item being out of stock, they advised I wait for it to come back in stock. When I contacted them after my Groupon expired, they told me there was nothing they could do because the Groupon had expired.

I ordered 2 tickets to a comedy show and immediately realized I made a mistake and could not make the date. I had read the fine print prior to making my purchase and knew that nowhere did it state anything about all sales being final. I double checked prior to jumping through loopholes to get in contact with someone about canceling. It took several days before anyone got back into contact with me and during those days, I kept checking and reading everything to make sure I was able to even receive a refund.

I purchased a spa package for my sister's birthday based on the many positive reviews on the Groupon site. These reviews must be automatically fabricated as part of the site's advertising policies as the location in question was entirely non-existent. Not only did I waste my time and money (had to drive quite a distance to the supposed location), but my sister's birthday activity was altogether ruined. How can Groupon advertise a product/service that is non-operational? On top of that, I have yet to hear back from their customer service representatives considering they have NO phone number nor any means other than e-mail to remedy an issue. Whether I will ever see a refund remains to be seen. I will be deleting the app and will advocate others to do the same.

So this morning, I received a notification from my credit card for a charge for "Groupon Select" membership. What??? I have never even heard of such a thing, much less joined it. And now I can't cancel for 6 months! I finally figured out how to chat with someone and of course she can't help me but assures me I can get some great deals! I will file a complaint with my CC company and the BBB but I'll be surprised if it helps. What a joke.

Be aware. Buying goods on Groupon is like playing a lottery. I bought several items on December 7, 2018 thinking they will be good last-minute Christmas gifts. 1) Lumirance Neo-Gold Retinol Serum arrived in half smashed and completely ruined original box. Obviously, it didn’t happen due to the reckless shipping process because the shipping box was big and intact. What it means that they packed the defective item. OK. I left it for myself though I still need a gift. 2) Gillette Fusion ProGlide razor arrived yesterday. This item arrived with the top plastic cover cut open (almost completely separated from the rest of the original packaging). What would be a logical thing to do in this case? Yes, to return the item and get a refund or a brand-new exchange. Good luck with that.

I bought a Groupon for a Christmas Present. When I went to make an appointment, the link went to an expired page. I figured the servers were down and I would try again later. I kept trying, check back in a week, again in four days, and link was still not working. At that time, I used chat for a refund. I had not even viewed the voucher. They refused to refund, even though the default was their own. I explained to them that this was suppose to be a Christmas present and now too much time had passed trying to make an appointment on a link that didn't work. They refused. Horrible company and doesn't even refund when the issue is one that they caused.

This is easily the worst site I have ever used. Hugely let down by them with Santa presents for the kids. Ordered A month in advance and still haven't arrived. Was told today "they don't know where they are". Will offer you stupid Groupon credits in return for your money. Why? So I won't receive stuff again? Absolute Joke of a company!

Groupon claims you will never lose your purchase price on expired vouchers. Filoli refused to honor this policy and denied my using 2 $20 purchase price vouchers which were originally for 2 adult admissions each. When I presented them to use towards 7 adult tickets at $35 each, they told me they don't accept "coupons". Groupon said there was nothing they could do because the vouchers were expired and made no effort to intervene on my behalf with the merchant that refused to honor the no loss policy that Groupon claims.

Trying to order, can't ask by phone or chat - unavailable. No Phone. Once ordered, needed to cancel within time. Again - can't reach by phone or chat unavailable. Where is their phone number!!??

I purchased a Sam’s Club membership from a link on Groupon’s site. I was to get a food package, but could not find out HOW I was supposed to get this. Sam’s Club said contact Groupon, but there is NO WAY to contact them. They have no support email or phone number. The purchase doesn't even show in my Groupon account! They sure don't seem to be an honest company any longer!

Since there was a $1.00 GST cost on my Photobook, DSL added their transaction fee, etc. to make it $17.01. This is too great an extra expense to make it worth ever using such a Groupon. It should not be advertised without such a warning. Also, since their website was not working properly, it took days of contacting them to arrange payment.

Ordered product from Printerpix through Groupon. Invoice stated $0 s/h. In the end they wanted to charge $20 for shipping pillow cases that were only $16.99. Never placed the order and wanted a refund of my money and neither Printerpix nor Groupon would refund my money. Very deceitful, invoice clearly stated $0 shipping and handling.Cancelled Groupon Acct., customer service unwilling to help. Avoid Groupon.

I bought a Groupon on the 12th and made a booking on the same day via Groupon booking system for today 9.30 am. Got to appointment and their partner gave some excuse and didnt honour the Groupon/appointment. I got home and contacted Groupon. They say they cant refund me because it's past the booking date. I provided proof I booked via their site and this afternoon got an email from them saying their partner changed the way it books its appointments. They now want me to contact their partner, get an email saying they didnt do the facial and forward said email to Groupon. So basically they are treating me like a liar or at least their employee and wanting me to do the legwork.

In November I ordered a Samsung Galaxy phone. Total cost with 2 years repair was $364.47. To date the item has not shipped and Groupon has been of little help. I had to file a dispute with my credit card company.

Wouldn’t make a pimple on Amazon’s **! Terrible. Burned more than eBay (who has great customer service by the way). Groupon is a scam, their ads are misleading, catchy ripoffs. Never received products from multiple companies on Groupon with no help from them. Ordered restaurant Groupon for family friendly restaurant, that turned out to be a bar with 2 tables that sold microwaved cheese sticks and bar pizza. Took my 10 year old daughter to hear loudmouths ** each other and walked out. Ordered a disposable CBD pen and CBD vape cartridge and never received them. Groupon is definitely a scam, bring on the class action! I want my money back from these crooks.

I purchased a stay through Groupon at the Sea Beach Resort. There was no notice of a down payment for security deposit. After they collected my money. I went to the hotel to check in. The rude Personnel at the front told me that I must pay to check in. I replied that I paid through Groupon online and the rude personnel said, "Well it's our rule that we have to have that for security deposit." I said, "Well they did not have a security disclosure online and the money I have left is for food and supplies." He said, "Well you can't check in unless I get the security deposit." Just rude and no good customer service. I said, "So what about the purchase I made." The rude personnel said, "That had nothing to do with us. Contact Groupon. They have to give you a refund because it's a valid reason." I called Groupon in which an expected 2-4 mins turned into 38 plus minutes of wait time.

Bought a Groupon on vacation. The experience was canceled due to bad weather 3 days in a row. The actual company the experience was offered from told me I had to go through Groupon to get a refund. Groupon refused saying there is a no refund policy on this specific Groupon (no exceptions ever apparently). Well, I was on vacation and am now home. I was not able to use the Groupon. I called Groupon and they told me I could transfer the Groupon to a family member. I WAS ON VACATION. IN HAWAII. I cannot transfer this Groupon. I am incredibly disappointed and will never use Groupon again. The customer service was terrible and incredibly unhelpful. They had no realistic solutions for me.

Bought a custom Printerpix Calendar. Tried to use it and had trouble with their website. Called Printerpix and they said because I had a Mac computer, it would not work. Tried to get a refund and Groupon refused. Will call my credit card company.

Well!! It's been almost 26 days (and counting) since I bought a Clinique Clarifying Lotion AND I still waiting for it!! I send emails to this company and It seems they never take care of them, waiting for an answer. Bad experience and waste of money.

Brought four cookers that was on sale and addition to some children toys. The items were purchased as Christmas gift. No option to ship to multiple location, however I still wanted to place the order. I had no problem with all of the items being shipped directly to me. I attempted to contact customer service, by their poorly designed website, three minutes after the order was placed, because I received a message that I could not change shipping, when I went through the "edit" feature. I submitted my question online, asking if I could edit the shipping for one of the items. I received an automatic message that I would receive a response within 24-hours. Forty-nine hours later, I received an e-mail that my entire order had been canceled, and I would receive some Groupon bucks that I could use on a future order.

Groupon may have gotten too big. They used to be customer oriented. Now, you cannot reach them and the services they have are not good. I could not reach the company that was to provide a massage. When the time was running out, Groupon said I could trade it in but gave 24 hours or so to choose a replacement. Life is too busy for a 24 hour turnaround especially if they have "nothing" that one wants then. But to add insult to injury, Groupon stopped the trade BUT ALSO MARKED MY GROUPON AS REDEEMED. Considering my complaint that I could not reach the company to get the massage and then Groupon marks it redeemed? I used to tell people to use Groupon. NOW I TELL PEOPLE NOT TO USE THEM. Also, a couple of the companies that are selling through Groupon have complained to me. They do not get the services they should have either.

Don't buy from Groupon if you want to play safe. I got two different orders of different brands of wine. I paid $125 and guess what? I have received absolutely nothing. I have got some emails from GROUPON in order to help but no way to get in touch with them. Avoid this company. You'll make yourself a favor.

My experience with Groupon has been varied and I've wasted quite a bit of money on this site. There was a time early on where you could actually call to report a problem but now you have to email them & perhaps you'll get a response. I erased the app & have opted out of using it since I have found most of their goods are junk. A fitness watch that didn't work & when I wanted to return it, they said I couldn't & to keep trying it'll work. Never did. A painted plaque of a fairy showed up with an ungodly countenance that I found frightening actually, again no dice.

I have to say that this has been probably one of the worst experiences I have encountered. I went to place an order for tickets. There were two options. One for $50 and one for $100. When I went to the $50 option, it said that I could not place this order. So I went to the $100 and placed the order. I come to find out that Groupon charged me for both the $50 and the $100 order. Even though I did not place both of these. They said that all orders are final and will not cancel my second order. Even though it's their system that messed up, not me. So I will dispute this on my credit card. The company offers no help. I can't get a person to talk with. I would NEVER use these guys again.

I bought tickets as a birthday present. Got seat assignments, paid for them, then received confirmation. 4 days later, after given them as a present, received an email from vendor saying there were no 2 seats together available, they were refunding my order. I go to the website for tickets, plenty of tickets available. Now they tell me I have to wait 10 business days for my money to be refunded. Called Groupon. They said the vendor ran out of tickets at the last minute. The show is still 10 days from now. They could have made this right, but didn't.

I purchased a Groupon for Blue Apron on 12.06.18 and tried to redeem it right away. I was unable to use it as I am already a BA customer. I immediately tried to contact Groupon and got sucked into the "loop" between FAQ and Troubleshooting. Contacted my credit card company and they couldn't help as the charge wasn't even processed yet. Somehow I was able to "Live Chat" on 12.10.18 and was told I was past the return period of 3 days and wouldn't get my $29.00 refunded, but would give me Groupon Credit.

Ordered a Groupon voucher for Adidas ($35+ extra $15 off purchase) last night that friend got minutes before. Adidas was also having an online sale that expired that same night. My Groupon order was stuck on “pending” even after I waited and was refreshing for 60+ minutes! Groupon has no live customer service and you have to wait 24 hours for an email reply! This is a common practice for Groupon and thus I’m writing this review in hopes others don’t make the same error in dealing with this poorly run company.

Shared to pay for $600 worth of Groupon for 6 sessions of laser hair removal as a birthday gift for my daughter. She paid $417 to Groupon and $197 to the Laser light Skin Clinic in OKC. Her first session was bad and the lady called Jessica did a bad job. did not remove any hair. When asked to do a better job on the reaming 5 sessions Jessica was pissed off and asked my daughter to not to go there anymore. They refused to refund the remainder of the session's money. So we ended up paying $600 for a one session of $95 worth of service.

Did a Groupon for a one year Sam’s membership which also included a $10 gift card, both of which we received just fine. But it also included a free cheesecake and fruit tray, which we have no idea how to redeem. Sam’s doesn’t either. The Groupon mouse print states they’ll be loaded onto my “Instant Savings,” but it isn’t there. Anyone have any ideas or can offer help? **. Thanks!

We had several problems with Groupon, We purchased a Sam's club membership and never received the voucher so we cancelled the purchased and bought the membership at Sam's Club. Groupon is saying we did not cancel the membership and now it is past the cancelation period. We had fraud on our account and Groupon is telling my bank we made the purchase and that it is our fault that a mistake was made and they gave us Groupon bucks for fraud on the account.

I just priced a 6ft charging cable I found on Groupon on Google. Groupon is charging $6.99+S&H for what Walmart charges $5.99 for. I bought some cosmetics bags that supposedly retail for $49.99 each. All I have to say is that, if they really did retail for that price, no one probably bought any of them and that's how they ended up on Groupon. Cheaply made and took forever to ship. Groupon for goods just seems to be another scam. Don't get sucked in by it.

Groupon claims to have online customer service. The say they have a chat line, a phone number to call, and an email to connect with. Good luck finding any of these online. You cannot respond to the emails they send you, so basically there is no way to resolve problems with them. My product arrived a week late and with no instruction manual. It is useless without it.

I've had problems with being charged twice. I never received some merchandise. When I got a hold of customer service they seemed very helpful till we got cut off the line and then I got an email saying that they couldn't get ahold of me which it happened about eight times them hanging up on me and then I could never get another call into them. They would send me a email. Asked to send all the information. I did never got a message back. They owe me over $200 and I cannot get ahold of anyone to give me my refund. They actually ordered 30 different things off my account. I got some of them returned but the other ones I got stuck with. They would not take them back or give me a refund and I did not even order them. This is the worst company I've ever come across. Don't buy anything.

This Groupon Website is very dodgy. I was browsing options for my Christmas presents for various people, and was considering Groupon. I went to another tab, and then received an email with my purchase confirmation - which I had not confirmed at all. The site on its own, confirmed the purchase, and as my credit card on the account, it charged my card. They are offering to return the money as credit on my Groupon account but I do not want this, I don't want anything to do with Groupon anymore. I will contact my credit card and cancel my card, as they have it on their Groupon associated to my account - and I feel I am vulnerable.

This "Groupon" stuff is garbage! (2) Different times I ordered this "rustic leather journal" and neither one showed up. Never got delivered. The first time I called about it and told them, but they said "do you have the receipt"? Are you kidding me!? Yeah, I had it, but no longer. I tried it one more time, on the 1st of December 2018 and on the 6th, still never got anything! I had a receipt for this one and the other one, but what a waste of time. Don't be fooled by these people!??

I'd purchased a Groupon voucher for bowling for two. What I've learned about the Groupon vouchers is that, despite the long windows for using the vouchers, the restrictions make them inconvenient for busy people with tight schedules to use during the times permitted. For example, this voucher couldn't be used on Saturdays after 6pm. Therefore, I couldn't coordinate the time with my friend to use it. They refunded in the form of Groupon bucks. I didn't see an item that I wanted, so purchased a food voucher. But, it could only be used for lunch on Wednesdays through Thursdays.

Ordered my item on the 27th with a promise to ship within two days. Seven days later, item is still in pre-shipment status. First, couldn't find this mysterious chat option. Second, once I connected with chat, they gave me the link to see my tracking number. Then, they gave me the phone number for FedEx customer service. Groupon won't supply me phone number of shipper and won't connect me to anyone higher up to have issue resolved. Shipper seems to be a mystery company. Complete waste of my time to reach out to customer service for support. Will use Amazon or another method of purchasing in the future.

I ordered the "Omaha Steaks — Omaha Steaks Sampler" Groupon for $24.99 on the website. After realizing Groupon.com does not make vouchers available via the website I was forced to install their mobile app. Once there, I found my order in the My Stuff > ALL page. The status is still "Pending" hours after my purchase. Apparently I have less than 24 hours to cancel my order, which I'm about to do because the local Omaha Steak store (below) does not answer their phone, after calling multiple times: Marietta. 1205 Johnson Ferry Road Suite 118. Marietta, GA 30068. (678) 560-1665. WHAT A SCAM!

I must say that I will never use Groupon again, I purchased over $200 worth of tickets to Houston Zoo Lights and when I went to print the tickets it showed as redeemed. I did this prior to dates that this event was even open. Now I am given the runaround and still no live person to talk to. The website is a joke and not user friendly as I'm sure that is what they want so that customers get tired of trying to resolve issues. It would be nice and Groupon would get more positive reviews if they would work with their customers rather than pass the buck and leave us with empty hands. So very very disappointed in their customer service department, contact information and process to resolve issues. Groupon you can do better.

I tried to get a subscription to the Raleigh Observer. First I tried to pay with Paypal. That was a payment option on the checkout page. Paypal confirmed the order. Then I was sent an email from Groupon that the payment couldn't go through. I waited 2 weeks and tried again. Once again I got an email saying there was a problem with the payment. While trying to figure out what was wrong I saw that I needed a card on file. (I usually don't put cards on file. That's why I use Paypal.) I filled in all the info for my card and reordered the paper.

I have never dealt with a customer service as bad as Groupon. At first it took me forever to find anywhere to get a hold of them and then when I finally did the man on the other end was so rude and inconsiderate I couldn’t believe they would hire someone like that to deal with their customers. And then when I asked to be transferred to someone else he told me there wasn’t any transferring. I would have to start all over. The way he talked to me was just awful. I have worked in customer service for over 20 years and would never think of talking to a customer the way he spoke to me. Not only did they mess up my order but they treat their customer like trash when they confront them about it afterwards.

I have had spotty success with Groupon. I purchased a massage and the masseuse, but she didn't show up (twice) for the massage. After that, she didn't take my calls or return voicemails. I couldn't get through to Groupon to address the issue. Not being the sharpest knife in the drawer, I purchased a paddleboard lesson. I tried multiple times to contact the store for the lesson and my voicemails were not returned. I tried to resolve the issue with Groupon again... the help link still did not work. Thank goodness for American Express! They had my back. Groupon... not so much.

Will never purchase from Groupon. There is no option even to contact customer support. Indicate "Select the link below to get in contact with our customer support team". But there is no link to follow.

Have been trying today to speak via telephone with no luck. It is clear that no one in this company cares about how they treat customers. Website does not give you the option to call them. Never use them again. This complaint includes wrong shipping address, double billed, and still have no idea if I am getting any of what I ordered. This is not a small order. Be careful. Sad to say after years of using Groupon, this is the last time.

Groupon is the worst online business out there. They lie about shipping times and make it very difficult to contact them. My advice - buy somewhere else. This company sucks. This company does not care at all about their customers. This was the worst choice I made - buying from them.

ZERO STARS - Groupon Merchant keeps 40% off the the cost, they have hidden fees which they do not disclose, instead you have to dig for them in the fine print. They also put your promotion on SALE, undercutting your already discounted price, then keeping 40% off that plus their service fees and taxes. After finding out, we requested to Terminate our Contract in writing and even though they are supposed to terminate it after 7 business days, it has been 20 days and our promotion is still active. BE VERY CAREFUL before making the decision to sign a Contract with Groupon. We recommend AGAINST it! Good luck.

I tried to order things, and every day they send me 4 emails saying that they can't process the payment. I've called my credit card company and they said there is no issue with the card. Groupon will not respond to my emails, and they don't pick up the phone when I call. And their website mentions an online chat, but they don't have a link to find the chat. So I have an issue and absolutely no way to resolve it, this company is a joke.

I live in Portland Oregon and my location was set for Portland OR. An offer for the Moscow Ballet came up, thought that would be cool. Bought 2 tickets at $38 each. When the event was nearing I added to calendar with location and noticed it was in Portland ME. Consumers with the chat center and was basically told, "Too bad." When Heena went to appease me by saying she would ask her supervisor we conveniently got disconnected. I consider this a Groupon error.

I had a question about a Groupon I bought in October that can't be used until February of 2019. I tried to find out whether it would be covered if the vendor didn't come through. That's a long time. I got a note saying the support email no longer accepts inbound messages. Nice! So there is now no one to call or email if the problem isn't in the FAQs or something doesn't work. Really? I will no longer be using Groupon if I can't reach a live person when there is a problem. Clearly, they have become too successful and think they no longer need to talk to their customers.

When I placed an order, the order duplicated (to no fault of my own). When I attempted to contact Groupon, there is no contact phone number (shady). Then when I attempted to return the duplicated items the website stated I could not. I venture to say this is probably true for a MAJORITY of their items (again shady). When I attempted to contact them through a link for customer service emails it stated it was no longer accepting inbound emails. When you attempt to go to their "Customer support sections" it does not work either. PLEASE BEWARE!!!

So either two things have happened with my Groupon experiences. One is that I purchased an item and have been unable to schedule with the vendor. Second is that I find out after my purchase that the cost of shipping costs more than the actual item I purchased. Groupon is obviously a scam and a waste of money.

I ordered the bamboo pillows from Groupon. Queen size 2 pack. When the order arrived, of no fault of Groupon my package was thrown to my door a good 8 feet. I have this on my Ring and have contacted FedEx. So I opened my package and I only have one pillow. I waited a few days to see if the 2nd pillow would come in. After a few days I contacted Groupon via chat and they told me the offer no longer existed, even though it's still active on "My Stuff" so they would refund me $10 Groupon bucks. That's not even half of what I paid. Really I get half of my order and they want to reimburse me for less than half. So a couple of things here... I've used Groupon for year and for the most part have been very happy. But to tell me the offer no longer exist and doesn't even want to refund me the price for the missing pillow. I'm very conflicted if I want to purchase what is currently in my cart. Anyway whatever you decide, good luck.

Groupon has presented me with some great deals over the years. Some of these deals have been wasted money (due to the fine print, not being able to schedule a good time with the vendor), while others have been very worthwhile. I would caution anyone from adding their credit card to Groupon. There isn't a checkout page so as soon as you click the "Buy" tickets/Groupon it'll charge your credit card. Groupon will then refuse to refund your order, even if you didn't intend to purchase the item or ticket. Be aware of this.

It's my personal experience with this company called Bargain Late Holiday who advertise their deal on Groupon and I am sure you must be aware about it. How they do business I say awful. Will give 0 star out of 5 and publish this everywhere. First they have a people with 0 product knowledge. Always try to change our hotel, dates by giving fake information about hotel so I can be sure their staff was illiterate and start talking in some ** language which sounds like they are from India. And primary thing they pressurize me a lot every time i call and again they force me either I take holiday or else lose my money which I spent on voucher and this is not happening first time.

I purchased a Groupon to have my car smogged only to be turned away from the company offering the service. I contacted Groupon and told them the situation and they refused to refund or offer a credit toward another service. Customer Service told me to give the Groupon to someone. How does that help me? No one I knew needed this service and it would have expired and I would have nothing. I contacted my credit card company and disputed the charge. They took it off my statement. NO MORE GROUPONS.

I used the same prepaid card to pay for shoe shelf on each account. Was flagged with fraud and after multiple attempts and talking to cs and verifying everything from emails, payments and billing and shipping addresses I was told that I could have one reactivated. Now I'm told they won't and is now saying it is not appealable. What? Terms?