Groupon Reviews

I attempted to use my Groupon bucks before the expiration date but the system inexplicably rejected my purchases repeatedly...customer service couldn't help and service escalation took days to try to resolve the problem. I asked for a guarantee that my Groupon bucks not expire while resolving the problem - best they could give was ‘We’ll try’. Groupon bucks were not only eliminated from my account but they were taken before the expiration date. This company is unreliable and dishonest.

I bought a coupon on July 15th to a local aquatic park for my family who is visiting town. It cost $19. Our swim was scheduled for today the 19th. From July 17th to just before we finally gave up and left I have been trying to redeem my coupon. I cannot get to "My Groupons". I have tried all times of the day. I keep getting the message that "Groupon is TEMPORARILY unavailable." I don't call 3 days a temporary situation. Today I paid full price entry ($26) for five of us to go swimming. The total "BARGAIN" came to $45. What a shame! I have used Groupon Coupons successfully before and thought it was a great idea. Never again.

I write this to caution people against using Groupons to buy home cleaning services. In the last year, I have attempted no less than 4 times to use Groupon for house cleaning. Each time, the same thing happens: I buy the service from an individual company; A few weeks later I reach out to the house cleaning service to redeem the Groupon; No one from said company responds (by phone or by email) to set up an appointment or if they set up an appt., they don’t show up; I alert Groupon to the problem, which they insist on rectifying by giving me “deal bucks” instead of a refund on my credit card. The whole cycle begins again.

Purchased a Groupon. Found out that I didn't need the service and wanted my money back. Groupon claimed they don't give refunds or transfer the funds to another Groupon. This is a scam, these guys now keep the money for no services render.

Bad hotel. Stay away. The room was full of bugs. Me and my daughter got multiple bites, we should leave 11 am but we left hours early because of the issue. We got the front desk guy go to the room with us, he suggested make video and photos and he called the supervisor. We stay there only one night... they said I will see my full refund in 5 days on Groupon. After 5 days nothing happen. Groupon said the hotel refusing refund my money but what is the ** part of that I got charged twice for the room. Stay away. That is fraud... Groupon blame hotel for double booking. The hotel blame Groupon and nobody is refunding my money.

I bought a Groupon for picture framing, but when I got to the store, the prices were so expensive, that it still cost much too much money get something framed, even with the Groupon. I tried to return the Groupon, but there was no one available in Customer Service. When I finally did reach them, I was told that I was ineligible to return the Groupon, because it was outside the window of time when it could be exchanged. I warn anyone to be very careful about doing business with this company. Their practices are unfair and their customer service is awful.

I brought a Boost Mobile LG phone and I returned it. I got a email saying I will receive my $106 on June 20, 2018 and it only takes 10 business days and it been about a month and I still haven't received my money. I hate to call the Better Business Bureau. I am on a fixed income and this isn't right.

I wish that I could give them -5 stars, but of course, that is not allowed. My negative experience with Groupon took place July 7, 2018, when I purchased tickets to what I thought was a comedy show because that is what I searched and Michael Blackson and friends came up. The venue was in NYC and that is where I was visiting from North Carolina and upon arrival, we find out it's actually an after party. Nowhere in the Groupon description did it say it was an after party. They left all of the consumers to believe it was a comedy show. We all left and I have been trying to get my money back ever since because Groupon omitted the truth in order to sell more tickets and now they are refusing to take any responsibility or honor a refund based upon their "All Sales are final" policy.

I used to love using Groupon. There are times however when making a purchase it is confusing because it's you need to add names or different information. When I made an error I used to be able to call customer service right away. They were always helpful and corrected it. They now gone to email and live chat. I recently made a purchase of $45. I did not open the voucher and I just needed it not to be in my name. It was to be a gift for my daughter but at the time of purchase I didn't see anywhere I could enter her name. After sending an email immediately and then later contacting live chat I was told it was too late. So they're not what they used to be and I will no longer use them because once your purchase is made in many cases he can't get them to help you to make any corrections and you could be out a lot of money. So I'd be very cautious in using this app and I will no longer do it.

Horrible company and bad customer service. They are more worried about getting you off their contacts page then trying to answer your question. Don't make a mistake when purchasing a Groupon. They will not give you your money back. I did not realize I could not purchase a Groupon twice for a particular company. They told me it was too bad and read the fine print. Not a good way to keep customers. Each case should be given consideration. This will be my last time using them. You might as well but from the company directly. I now have had to spend almost 200$. Avoid at all cost.

Took an ad out with Groupon about five months ago for my new hair salon. Never received any money from them although they took Customer’s money saying they would get a discount at my hair salon. Tried contacting them many times. Just get runaround from this place to this place. Even tried to cancel and can’t cancel. I am very flush straight it because it is hurting my business calls and customers to get upset because we say now we don’t except Groupon because we never get any money. If you're business owner please stay away from Groupon. You will be sadly disappointed.

Do not believe anything Groupon's representatives try to sell you something, because once you'd signed you are doomed. They would let you get out in any under circumstance. Business was sold and I emailed the customers service to close the account, nothing happened. But continued to charge my account regardless. Now we all know why Groupon has lost more than 85 percent of its Market Cap. If they keep this up, they would close soon.

Groupon and Valley Retreat and Spa in Tarzana, CA - Not happy. I bought a 1 hour massage from Groupon for my wife for $38.00. She went in on Saturday June 30th. You would not accept the voucher from Groupon and charged her $75.00 full price. Now I have a voucher from Groupon that I can not use at your place. This is not right. We will never go back to valley retreat again or Groupon. Be careful everyone. THIS IS RIP OFF. IF I DO NOT GET A FULL REFUND OF MY $38.00 I WILL SUE IN SMALL CLAIMS COURT.

I have hundreds of dollars stuck on these Groupon deals that I cannot use because of their unfair rules and I have learned my lesson. This company is not as fair or low-priced as they claim to be so be smart when purchasing items from them. Some merchants that I have used Groupon have stated that their price are the same w or without Groupon coupons. It is just their ad tactic, which is true to my several experience. When you buy coupons from them, make sure you are surely going to use them right then and there and don't save them like what I did. So I ended up w all these unused Groupons that I do not know what to do with. Groupon can only let you exchange them for something else within one day of your transaction.

I had a pleasant experience with Groupon. They have fast delivery, great values, variety of products, easy returns or exchange of products. They also have safe website of personal information and ability to track your merchandise as well.

I canceled an order minutes after placing the order. Well within their ridiculous cancellation policies. Yet several hours later I noticed through my bank account that the transaction wasn't canceled. When I contacted customer service they just repeatedly stated their cancellation policy completely disregarding the fact that I did cancel it within their rules. Their site malfunctioned and they took no responsibility for their error. To top it off when I purchased the item the arrival date was July 6th. Now it is estimated to be shipped on the 12th-17th! I now have to wait almost a month to hopefully be able to return the product assuming they don't refuse to let me return it for some ridiculous reason.

I see at least one other consumer has had an experience similar to mine using the Groupon app. I’ve used Groupon several times before and was very satisfied with the deals that I got. The app, however, seems to be set up so that instead of browsing a groupon, you’re actually buying it. I accidentally clicked on the button that appeared under the “deal of the day” type featured when opening the app, and it automatically went through as a purchase. The problem was, I had used an old email address when I had set up my Groupon account, and had since pretty much stopped looking at the emails sent there since it was overloaded with junk email. So of course I never saw the confirmation email sent by Groupon and was surprised to see a purchase on my credit card statement.

Received notice my Groupon failed as my credit card expired. Went online to update my card, now I cannot get the Group promo code to work. Went to groupon.com/support per 888-350-9061 and from Groupon Help option. Spent an hour and we are still unable to locate online chat. It throws you in a loop. Now I cannot get my deal. Put the ** Live Chat Option on the Groupon Home Page. Very dissatisfied with Groupon.

Groupon is great when it works. Last week I bought a Groupon and didn’t notice in the Fine Print it was for first-time users only. After I realized I would not be able to use the Groupon I immediately emailed Groupon To ask for a refund of my money. Because I had attempted to use the Groupon a week after I bought it, I was not eligible for a refund of my money even though I was not able to use the service. Not only was Groupon non-accommodating, but I was not able to contact someone over the phone or over chat only through email, which is, The least personal and least effective way to resolve an issue quickly. Not impressed by Groupon and I will not be referring it to anyone else.

Purchased Costco membership from Groupon. Excellent offer provided by Groupon. $60 membership includes 1 box of Cheese Pizza (inside the box 3 medium size full pizza),1 box of popcorn, lime juice of 5 litres, $10 coupon for instore and $10 coupon for online purchase. It was very easy to redeem the coupon at the store. No issues at any step. Keep up the good work Groupon. I am still enjoying the cheese pizza. I will recommend my friends to buy the Groupon Costco membership.

I purchased a Groupon for Eyemart Express on June 21 to use for new glasses on June 26. When the staff at Eyemart scanned the Groupon barcode it wouldn’t “take” - it said there was a zero balance on it. Groupon has no phone number to call, so as I stood there at Eyemart I got on an online chat with Groupon. The person would not help me until I submitted a picture, front and back, of “the card”. This was an online purchase with a barcode on my phone and they said unless I submitted a picture, they could not help me - never mind, that there was nothing to take a picture of! They ended up discontinuing the chat (basically, they hung up on me) so I asked for a call back on my phone.

I use Groupon for the very first time the other day only because I had been seeing the commercials and had a little extra cash to spend on myself for a change. So I searched and searched until something caught my eye... I ordered a nice necklace with the matching bracelet... cool. So I kept track of my shipment from my Groupon acct. The delivery date had came and went 4 days after its scheduled arrival time. I open the package to find a cheap silver heart ring for a women in a crushed broken blue gift box with the label reading the necklace and bracelet I order as the contents no necklace or bracelet.

Be careful if you contact Groupon customer service and someone called "Danilo **" takes your case. He's extremely rude, careless and even threatened me over the chat. If someone calls a customer service is because there is an issue that needs to be solved but he seems not willing to help us as customer. The place I had purchased a deal refused the service and Groupon doesn't want to give me the money back. And, when I try to contact Groupon today, I get that jerk ** who's useless and made me even more frustrated with the whole deal. Groupon, not worth it!

I wish I had checked this site before I used Groupon. Vendor did not honor the Groupon and it is impossible to get a refund from Groupon. Now that I see the reviews, I know they are not an honest company. And they won't honor my Unsubscribe - I am bombarded with Groupon emails every day.

Just purchased a sewing class Groupon this morning, I called the merchant to schedule my class. They are completely booked on Saturdays, no classes on Sunday and the only available time they have for me to take this class is morning and noon. Hello, I work full time. I get off at 5pm like most people. But if the merchant is so limited to accommodate a client shouldn't that be stated on the Groupon, the availability of the merchant? I wouldn't have bought it if this was stated on the Groupon. Now I will need to take time off from work to get my class. Very disappointed.

I book online yesterday for 2 tickets to see Barry Manilow in Vegas on Thursday 26 July. I also booked Human Nature for the Tuesday 24 July. Within a few minutes I receive 2 emails advising that 2 separate bookings had been processed for Barry Manilow concert and two Human Nature bookings were still pending. I immediately tried to contact them which was very difficult. I sent an email and a tweet plus got onto the Australian chat line of Groupon. I didn't know it was the Australian as the person on the chat line didn't tell me that till well into the chat talk.

I bought a Groupon for a store that I've made online purchases from in the past. It turns out that the Groupon I bought was only good in the actual store. Unfortunately I live in a different state entirely, and therefore couldn't use the Groupon. The fact that the Groupon was ONLY good for in-store purchases was NOT readily apparent on the Groupon advertisement. I contacted Groupon and asked for a refund since I couldn't use the Groupon but they gave me a bunch of runaround and said I had missed the 3-day return window (by like 2 days). I went round and round with them and they finally responded (and I quote):

Garden furniture ordered - picture had grey furniture with a cream umbrella. Ordered with the umbrella and a green one turned up. Contacted Groupon to be told I could keep it and have a £20 voucher or return the umbrella for a refund. I'd like the correct umbrella but that isn't one of the options provided? Awful customer service from start to finish. Told that the photos were indeed misleading in the photos on the site and they'd had other cases of this with the set. Explained that's selling items not advertised but they simply said those were the options. Was given the option of an alternative umbrella which was completely different and not what I wanted - currently with a manager awaiting a callback. Advice would be to not use, pay the extra and get items for better company.

We bought tickets through Groupon Live to see Barry Manilow at the Westgate Hotel and Casino in Las Vegas. The show was cancelled because Barry was hospitalized with a Bronchial Infection and we were never notified that the show had been cancelled. Things happen and shows need to be cancelled, but the venue or Groupon should have contacted customers to tell them. Barry was admitted to the hospital the night before. They had the entire day to notify people and we yet we never received a text, email, or phone call from anyone. Instead we wasted our time driving to the event only to find out it had been cancelled. We won't ever purchase a show ticket from Groupon again since they clearly have such low regard for their customers.

My husband & I made a trip to Pigeon Forge, got tickets through Groupon for a show. Got there 1 hr to showtime and found out the show had been canceled. We were not notified. We went to another show that was excellent. Got home and tried to resolve this with Groupon and couldn't find a phone number nor a place to email them. However, the media/journalists have a direct email to them. I tried that and it auto-replied that I could not use that email to use postmaster. It just said postmaster no other part of the email address. I'm so frustrated. This was my first and last time to use Groupon. Wish I had read the reviews before booking. We are out $67.24!

I paid for 2 day shipping on a Tuesday, and didn’t receive my earbuds until the next weeks Wednesday. It took over a week for them to get here even though I paid more for 2 day shipping than the earbuds cost. I might’ve just been unlucky but so are other people I know that have had this happen so if you’re thinking of paying for 2 day shipping. Just save your money and don’t buy it.

Very disappointed with Groupon - with an attempt to purchase then confirm transaction of Baseball tickets for Milwaukee Brewers vs Chicago Cubs game. Groupon advertised, for day of ticket sale for Baseball game, we followed all prompts, transaction said "pending" - we arranged for 4 people to be picked up and travel to venue for game - for 2 hours the transaction on Groupon said pending also on credit card. We called Groupon, and 3rd party who were holding the tickets and both 2 times in that 2 hours either couldn't help us referring to the other or send sale still pending. 25 min before game start the transaction said refunded (on Groupon site) after I had an online chat with Groupon - I now was at venue for game and purchased tickets at box office but will never use Groupon again after this very frustrating experience.

I bought a pair of shorts. When they finally came, they too small so I used the return label that came with the order. Never heard from them, so I contact them after several attempts and sending all information, I was told they could not help. If you buy from them be advice their return policy is not good at best. I am out 25 bucks. This what they wrote me back (I was checking the account with my supervisor. And we never received the package back. Do you have a tracking number. Because if we do not receive the package or we can see where the package is at this point. I am not able to refund you sir.) so be careful with this site.

I purchased a $20 Kohl's gift card for $10 on Groupon. When I went to redeem the card on Kohl's website, it was declined. I tried four different times. I reached out to Groupon. They acknowledged there was a problem but said it would take several days before they could resolve it. I asked about a refund - they said it was final sale. I asked about issuing a replacement gift card - they said there are no exchanges. But, the problem is on their end, not mine. I'm pretty sure the item I wanted at Kohl's is going to sell out before Groupon even bothers to respond back to me.

I am embarrassed to say I’ve given this service many chances. My last experience was renting a photo booth for my husbands 50th birthday party on Groupon. Company took my money didn’t show at the party didn’t answer my calls and never returned my voicemail messages. Called Groupon left VM email and chatted online and yet again no response back. Had to call my credit card company and report fraud. They returned my money with no problems but my husband turns 50 once and I was so disappointed to say the least. Run far away from Groupon and save yourself the stress.

I have contacted them via their chatline 3 times. Twice they have quoted a delivery date and the item didn't arrive. On the 4th chat, I asked if a refund was possible. He said he would send me one. I asked when it would arrive and he ended the chat. I'm reluctant to order from elsewhere until they send a refund. Today they say it's coming tomorrow 10 June, but they always say that! No more Groupon 'deals' for me. Thanks.

So I am a inquiry about items not purchased on my behalf, whom did this unknown. So scrolling thru email I come across "thank for your order!!" I was like wait what...yes I supposedly purchased a class ring...48.00 charge plus fees. No I did not. So I continue on scrolling to clear email box. Well earlier that week or so prior I questioned my bank acct but put my mind at ease it was insurance payment that was withdrawn for 89.00. But after first charge I investigated...nope it was Groupon purchase for cleaning service for 89.00. So I contact my bank to make sure no one compromised my card. So with, no was q answer I turn to customer support.

I purchased a voucher with my credit card from Groupon for 2 people dining at Louisiana Seafood & Steakhouse on April 1, 2018. The next day, I realized that my daughter was coming home, so I contacted Groupon and asked to exchange my voucher to be for 4 people, and I paid the difference with my credit card, and that was how my Groupon shopping experience started!

“I purchased a voucher for art lessons; the phone #, weblink and email are all out-of-service. Internet search confirmed this business has been closed for some time. Attempted for 3 weeks to contact Groupon (they no longer receive incoming calls). Emails, "Chat-helps" and requests for telephone callback were met with auto-messages asking if I was happy with the customer service and provided NO resolution of the problem. When I finally received a reply email addressing my specific issue, it offered me a "Trade-In" (not the refund I requested). After much persistence, time, and effort, I received promise that a refund will be given within 10-days. In spite of my alerting Groupon of the fraudulent voucher to a non-existent business, they are continuing to sell vouchers to other unsuspecting customers. I am closing my Groupon account and will never purchase another Groupon.”

I make purchases on Groupon quite often, and have always been happy with the items purchased and customer service. That being said I recently downloaded the app to my phone to use while away. There were a few glitches while away however they fixed them so I could still use the deals while away. When I got home I was viewing some deals, the next day I got an email saying that I purchased one. Which I didn't. My mistake is I kept my credit card number on file for speedy transactions. I have since deleted the app and my numbers from account. I have emailed several times, first answer was they sent a response check my spam, it wasn't there. This morning I got an email saying they credited my Groupon account for future purchases. I'm calling my credit card to stop payment. I didn't place this order. I still have all my emails.

I purchased 2 different Groupon for 2 different services. I received 2 vouchers that gave a September expiration date & a November expiration date. When I called to make an appointment, the salon said that I was only allowed to use 1 of the Groupon that I purchased. I am new at Groupon & I did not know that this was the case. I contacted Groupon customer service & they said that the 3 day period had passed & they refused to give me a refund or credit. They said that I should have read the "fine print", which still wasn't clear about not using 2 different Groupon offers. I have to accept my $87 loss to Groupon. I plan to remove their App from my phone & never buying another Groupon. Lesson learned.

I downloaded the app months ago and only been on it once. Apparently while I was on vacation, I accidentally opened the app and a Groupon was purchased - not sure how the heck that could happen. If it opened I would have closed it. It should take more to make a purchase than just to open the app. I didn't know about the Groupon until I saw a charge for $25 on my credit card. I spend over an 2 hours on chats and the phone trying to get my money back, but apparently it was over the 3 days from this accidental purchase that should have never happened in the first place. IMO Groupon has stolen $25 from me, plus hours of my time.

I ordered a watch on here for the first time ever using Groupon and my last... Very unprofessional. Been told 3 different dates now for delivery still hasn't arrived. Quick enough money from my account but delivery and customer service is absolutely awful!!!

Groupon provides coupons that are good, easy to go through and clip by printing. But the need to request coupons is not shown. But my satisfaction is important and I feel the service is needed.

I used Groupon for the shuttle once before and saved $19. Let's do that again. Here's a Groupon for $45. Yes, I'll even save a few more $. I received my voucher via email. Went to the shuttle website. None of my codes worked for a reservation. ??? I need to check with Groupon. Good luck with that. Their website is an endless loop of Customer Support page >>> FAQ >>> Pg B >>> Pg C >>> Customer Support. No phone numbers, no email. SAYS they prefer Live Chat. Okay, where's the ** link? Incredibly frustrating and infuriating. I finally had to create a Facebook account in order to reach them. They said to just print out the voucher and show up for your shuttle. Like I'm going to trust what *you* guys say. I just spoke with the shuttle service. Yes, I have a reservation for the 26th. Relieved and somewhat surprised. What about the 24th when I come back? Nothing. Dopey dopey me.

How can they call themselves customer service. It's more like intentionally frustrating service. They say they understand but instead give you a bunch of nonsense and other options. They need other jobs like working in a field picking vegetables or something not dealing with people or requiring reading. I tried four times to contact them to change an address. Complete frustration. Never will I use them again.

It never fails; whenever I order anything from Groupon, these things happen 100% of the time: 1) Delivery takes a longer than usual time; 2) The merchandise is not of good quality (it breaks or stops working within a week's time). With that being said, the deals they offer are pretty good; but the value of the physical things I buy is very poor.

Bought a garden table and chairs from this company, when goods arrived it was a double bed, contacted Groupon to tell them the mistake. 6 weeks later still waiting on them to collect wrong order and either issue refund or send proper order, customer service is nonexistent. They are getting to contact the shipping agents? Do not respond to emails as you can’t ring them and if they do do not answer any questions you have asked. Please do not deal with this company either as a customer or seller. They blame the seller on mistakes. They have my money €419 and still no product or refund. Avoid this company at all costs.

I was looking for certain chair and couch covers and Groupon had a lower price than other retailers. I placed one order for 4 items. I did have the wrong shipping address and caught the error when I looked at the order confirmation. Their website says, "You have 2 hours to edit," which I did. Here is where all H___ breaks. When I got the notice my order was ready to ship. It was to an address I sent a Christmas gift to. I contacted Groupon and they said that I had inadvertently canceled one of my items (Which I did not) and that when you change an address you have to change each individual item. Well how customer friendly is that website? I have one order number for four items but have to change address for each items separately.

Let me start this review off by saying this is my first time using Groupon and my last!!! And I work for a hotel so I know how they correspond with third party bookings and such. To begin with, I booked my room for The Liki Tiki Resort for my birthday trip in June. I go to this resort twice every year and of course always try to find the cheapest way to book the rooms. My friend recommend Groupon after I recommended the resort to her for her birthday trip, so I decided to check Groupon out, the price was way better than the other site I had checked out. They even offered free cancellation up until four days before my check in date, without any extra fee. All of this was just amazing, so I spoke to my mom and we agreed to go ahead and book the hotel room before it sold out, which it did.

I bought a Groupon for an in-home personal training session. I made several attempts to book the service and was unable to. I contacted Groupon support and they offered to set it up so that I could trade this in for Groupon Bucks. When I tried to do this, the trade-in option never appeared as I went through the windows of the coupon. Thinking it might come up if I “view voucher” I tapped that button. Still no option to trade-in. I then searched the support pages, only to find that if I have “viewed voucher” it will no longer be available for trade-in! Great.

When I was looking for tickets to go to a Detroit Tiger Game, I looked to Groupon, which I have always been very happy with. For ticketed events you are auto directed to "Fanxchange". While entering discount codes into the toolbar (which didn't work) I was actually being forced by the website into a purchase mode, unbeknownst to me. In the past with Groupon, you would proceed to checkout, confirm which credit card you were using, and then make your purchase. This site never had you proceed to checkout, they just kept making purchases for me.

I ordered a Stella White teeth whitening kit from Groupon on May 10th. The postman came today and still no package has arrived. I have been in contact with Groupon. They told me it was shipped out on the 11th and was adamant it had until yesterday where they admitted it hadn’t even been shipped as they ‘overestimated stock’ and the only way they can give me a refund is Groupon credits. I will never be using the untrustworthy site again, STAY AWAY!!

I have purchased from here a few times and that last 2 times have been horrible. First of all CHECK THE PRICE AT CHECK OUT. I went to buy something for $14.99 and when I got to checkout it was $54.99. It's a joke. Also check it's in Canadian or American dollars. Next, 2 things I purchased I never received. Trying to contact this company is a nightmare. No phone number so you have to send an email and hope they get back to you. It might be easier to give up and save the stress. If you need to return something then don't. Again another nightmare. I will never buy from this company again.

I recently gave Groupon another try. I'm looking for a new hairdresser and I love deals like the next person. My past Groupon hair deals have been awful. One hair stylist treated me awful talking on her phone the whole time. This last time I chose one from a reputable source and with rave reviews. When I got to the appointment on time, she already had me sized up as a pathetic Groupon user. And told me so that she gets a lot of weirdos that use Groupon vouchers. My Groupon was 60 and included full highlights and haircut style. I was only given a haircut and told that if I wanted more I needed to pay for it and it would be done in steps. I was disappointed and Groupon did not rectify this. They said that it was a third party, and she would have to refund what I was due.

I ordered an item on Groupon on May 13th. Today is the 19th and it appears my order hasn't shipped yet. 1. Be warned that when shopping on Groupon you may not be told where the item ships from. After waiting for 13 days and still not receiving my purchase, I learned it is coming from CHINA, like literally be shipped to me from CHINA. The order status provides confusing and contradicting information. In one place it says it has been shipped but the tracking number shows that it is still in "shipment preparation".

Great deals as long as you don't need customer service - I wanted to check whether a promo code was applicable to San Diego Zoo tickets, which by the way were being sold at the regular price, not discounts. Groupon requires you to log in and start the checkout process in order to apply a promo code. Once in the checkout, I entered the promo code and clicked on the highlighted Promotional Code words. The next screen I get is purchase completed!!! I specifically did not click on the big green Purchase button as I had no intention of buying it if the promo code didn't apply as it costs the same if I purchased directly from the Zoo.

Hello. I have been attempting to reconcile this issue since last week. In my requests I provided my number asking for a response. This is it: I have not been active on my account for a long time due to medical issues. I just purchased an item and used it this week. I went on my account to check Groupon bucks only to find the hotel deals which I believed were taken care of were still showing on my account?!! I attempted your customer service number only to find your organization does not feel the need to deal directly with their clientele??? I expect the promised refunds on the hotels listed on my account ASAP. For a total of 688.45.

Placed an order for a 128GB micro SDXC Class 10 Memory Card for $8.99. Took 3 weeks to receive. Placed in smartphone and copied 15 GB of files to card. When I attempted to access them they had disappeared. Downloaded a SD card verification APP to phone and it showed the SD card to be invalid. I will never order anything from Groupon again.

I have purchased several vouchers from Groupon and they are impossible to access, especially for online purchases. I admonish you to STAY AWAY from Groupon! You're better off throwing your money into the streets.

I have bought a Wolfgang Puck Bistro Elite 2 Piece 8 & 12 Stainless Steel Skillet. It is impossible to clean. I thought the Wolfgang Cookware would be a good price. However the large skillet already has a chip in the stainless. I have used it only about a dozen times. I use plastic utensils. The paperwork I received had the phone # struck through. When I tried to look it up online only the BBB had them listed with a complaint and no resolve. I won't be buying products for these reasons any longer. Quality is questionable, no availability to return, if it doesn't work, it isn't a good deal. I would like the issue rectified. I don't need an attorney to call me. I think that is ridiculous. Groupon should be able to fix the issue without that happening.

I paid for an FTD floral arrangement for Mother’s Day through Groupon. It took a LONG time to receive a confirmation email — even though it took seconds for Groupon to charge my Apple Pay account. FTD’s customer service reps were the worst!! They don’t speak English well and I had to repeat basic info 7 times!!! Groupon sucks! I will NEVER use them for anything. Their service is bad and their partner organizations, at least FTD, is even worse!!!

When a company does not offer easy live customer support access to its customers that is a very clear sign that they have too many complaints that they do not want to deal with them nor can they deal with all of the complaints. Maybe time for a new company to surface. One that offers better customer service that doesn't just collect the money and then hide.

I ordered an iPhone 6 plus from Groupon and it was defective so I sent back for another one and another bad one so I sent back for a refund. I kept watching my statement. Nothing. I went on Groupon site and ask why so long and said my refund was done in GBucks. How am I supposed to spend Gbucks at another store and I sure don't want another iPhone from them. So now I have almost 300 In Gbucks and no phone, this seems so wrong!

I was given 2 different gift vouchers. 1 was a massage & the other a dental exam, but I have no use for either. I attempted to resolve this problem with Groupon & found myself going back & forth for months. I asked if it were possible for to exchange the vouchers for another item, as I was a frequent customer & purchased many items. Groupon initially acted as though these gifts could not be found, until I gave them the numbers of the voucher numbers. I was told that I would receive an email, but when I was contacted I was told that I could not exchange, because their policy was to protect the person who bought the gift. I contacted the BBB & was contacted by via email by Groupon. I was given the classic apology & told to have the person who purchased it contact them. I have no way of doing this & I see this as theft! In my opinion, Groupon does not care for the consumer.

Buyer beware of false advertising. Groupon savings are extremely exaggerated. Do your homework and check the company’s website for their actual pricing before you buy the Groupon thinking you are getting some big savings. Chances are you aren’t. A flat therapy Groupon I bought said it was $70 for a 60-minute float that Groupon is selling for $55. Nice deal, except their web says a minute float is $60. Suddenly not that good of a deal. Another one was a spa that said you were getting a $70 pedicure for $42. But when you get there the actual cost of the pedicure was $50.

I purchased 4 tickets to see Lynyrd Skynyrd at the Tampa Amphitheater, I had a email confirmation when I made the purchase through the Groupon app in my phone. Well Sat was the concert and when I tried to open my vouchers it was blank. I attempted to call and got a pre recorded message that Groupon does not any longer have live reps to take calls to use the app to contact them. I went ahead and had a text chat with a rep that said there is a problem with the app and I need to use a PC or computer to try and get my tickets, I informed her I was already on my way to said concert since it took over 2 hrs to get to chat, after a painstaking 1 hr text her resolution was to escalate it to another level, PS that dept and her supervisors are only in the office Mon to Fri.

BEWARE of purchasing Mayhem Mystery Experience. Purchased: April 17, 2018. Total Price: $58.00. When attempting to make reservations on website “https://www.mayhemshows.com/shows” we were unsuccessful. It was very evident that the site was useless to achieve reservations. Tried to call the company’s number (863) 420-5320 and was unable to talk to anyone, received automation stating “mailbox full”. Sent e-mail to company with no return reply. When bringing up YouTube, Instagram, Twitter, Facebook and Google on their website, all sites refer to “WIX.COM” “a web development platform that lets anyone create a beautiful website using simple drag & drop tool – for free!.” NOT “Mayhem Mystery Theatre Company.”

Just because you're getting a bargain, doesn't mean you should be getting less in the customer service department. The fact that they don't offer customer service over the phone is absurd. It is incredibly more difficult and time consuming to type out your issue. Then, when you finally do get to talk to someone it feels like talking to a robot. I will NOT be using Groupon again, and will do my best to deter anyone else from using it, as well. I wish I could put negative stars.

Lately every time I have tried to purchase a Groupon for a favorite restaurant that pops up on the site I find that the restaurant is sold out almost immediately after the posting; yet it continues to be advertised for days after as new postings. Frustrating.

Groupon Getaways? Ever used them? DO NOT USE THEM!!! I repeat, do not use them. After booking a $600 Trip, Drove 5 hours, 2 kids in tow, PTO from work... Then to hear the resort say that Groupon had canceled the stay! WHAT?!?! Oh no they didn’t as I NEVER received any word they did this. My angry person came out strong that day!!! The resort did not let us stay and had to fork out ANOTHER $600 to stay as we had already driven and planned the trip so I wasn’t going to ruin it for my excited kids!

Prices are very good, great vacation packages, large inventory of stuff, easy to make payment through PayPal, and keeps you informed on delivery. Also, it sells discount price on places that you go to like spas, family park discount, all things you need just type in search box.

You can’t talk to anyone in customer service to resolve your issue. Their return policies are very confusing, short, and a big problem. My item when received was NOT as described/shown in the box/a fraud lookalike product. I’m not buying anything from them until I resolve my issue with them. Shop Amazon/eBay/Target/Walmart instead where their reputation is excellent.

I purchased tickets from Groupon today for the Toronto Raptors game on Thursday May 3, 2018 at the Air Canada Centre. My tickets indicated $161 per ticket and did not say they were in USD. After completing my purchase on Groupon, an option came up saying "before you view your vouchers, please read the fine print." I did this and at that time I realized my purchase was in USD. (FINE PRINT SAID THIS) after I made my purchase. The warning basically said if I view my voucher, I will not be able to go back and cancel my order. I then tried to cancel my order and it said "sorry Groupon is busy, please check back later." At this time I immediately tried to contact Groupon via live chat.

Groupon continues to sell foreign Xbox Live Subscription Codes from Mexico and Brazil. They do this because they can exploit the currency exchange rates to buy these codes for cheap and make a bigger profit selling them in the U.S. and Canada -- or at least they used to be until Microsoft changed their policy on redeeming these foreign codes. Effective in Feb. 2017, Microsoft stopped this practice but, despite the mile-long list of complaints from Groupon's customers on their product page, Groupon continues to sell these useless codes to unsuspecting consumers.

Purchased the item and it arrived damaged. When I ordered it I was charged twice for the item. Groupon customer support said I was charged twice to make sure I could pay for it. I had to wait 5 to 7 business days to get my original charge back credited to my account. When the item arrived it was damaged. Groupon sent me a return label for the damaged item. I would have to wait 7 to 10 business days to receive my refund. I would also be charged twice for the item reordered and then have to wait 5 to 7 business days for the refund of the original charge. Then I would have to wait 7 to 10 business days to arrive. Hope it gets here for Mother's Day. I have another Groupon purchase I am waiting for. It will be returned upon receipt. This is the last order they see from me. Severely disappointed.

I recent purchase a voucher for G&L massage. I could not redeem the voucher to give the business their code. I called customer service and Groupon that was usage. I got upset. I had to get a customer at the business to walk me through to redeem the vouchers. This is my second time use the company and both time still had the same problem. Not recommend Groupon to none of my friends nor family members.

Somehow when I placed an order with Groupon I saw an item that I didn't chose. The site said to cancel or edit your order within 2 hrs after placing order to click cancel & everything will be taken out of order, which didn't happen. You cannot contact anyone by phone at Groupon...everything is done by email. Needless to say that item was never cancelled from my order & it shows that it was shipped out & I am paying extra money for shipping and handling. Very frustrated & furious with that company. Will NEVER Buy any product from them anymore!!

DO NOT get a trip through Groupon. I bought a trip to Japan and China for four people. Groupon billed my credit card, $10,000. They gave me a voucher number(s) and I went to the travel agent site to book it. Once I did that I found out that there wasn't any trips available. I called the travel agency (Affordable World Tours). They told me I would have to call Groupon and get my money back. I called Groupon and they said they would have to call the travel agency to confirm that the vouchers were not used. Groupon told me that this would take 7 to 10 business days. In the meantime I have not received my money back, they are holding the 10k, the trip is still up on the Groupon site even though there are no trips available and all I can do is wait and hope that I get my money back. I will never book a trip through Groupon again and you would be smart to heed this warning.

I ordered what was described as a "Toy Vacuum - Dyson Ball Vacuum With Real Suction and Sounds" that I have found for sale on several websites, but of course Groupon had it for sale at a lower price. They charged me for the product before it shipped, and when I received my "package", I opened up a plastic bag to find 2 AAA batteries with no invoice or explanation whatsoever. The tracking number was the same as the vacuum. I opened a ticket with the merchant, but I don't expect to hear back. I will try to go through my bank to get a refund, but I'm assuming since it was a debit purchase, I am out of luck. I will never order from Groupon again.

Groupon has done in the past that if you were not satisfied with a Groupon purchased and has expired they would credit your account to use on another Groupon order. Now they refuse to do so and told me I had to go to the business and ask for my refund. This business, Nails by Brenda, has had very unfavorable reviews and I feel that Groupon should credit being I never used the voucher which technically they have my money. Beware that you make the correct purchase and check the business reviews before purchasing. Groupon will keep your money and has horrible customer service.

About a week ago I bought this Groupon for about $103.00. In order to use it I had to open the voucher. Groupon states that once you open a voucher, there will be no refund. I opened the voucher and found a long, confusingly-worded disclaimer which seemed to say that there would not be a physician consult and that I would be contacted by the company in a couple of days. I had to fill in a form with my name and address.

Having worked with Groupon for almost a year and done almost $50,000 of business with them, they terminated our contract without notice or without reason. A customer complaint they said. They said they did a thorough investigation but never consulted us? The past few months they have taken deductions without explanation and refused to return emails when asked for details? Our dealings with them have never been easy and smooth, right from the start and I am really, really disgusted with the way they conduct themselves and smoother the market with advertising and make it so difficult for small businesses to compete with them.

I was able to "Chat" with someone once and have never been able to get back to that screen again. I had Groupons that expired due to the fact that my mother was in hospice and I moved in with her to care for her. I have a Groupon where the vendor would not come to my area; where the business no longer exists; where the online program did not work; and where the vendor has marked the Groupon as being used when it was not. You use to be able to call and speak to someone in India; that no longer is an option; there is no phone number or email address that works. Representatives are unable to call out and you cannot call in. I was on chat (slower than molasses) for over 2 hours and only got a couple of issues handled.

I attempted for 2 straight days to return a product through Groupon's website (the product was clearly marked free returns). I attempted to contact customer service, but discovered that no one answers the phone. It's only a recording. The only way I was able to get satisfaction was to "live chat" over the computer. The only way that I was able to get a live chat going was to threaten to contact the attorney general of my state and the Better Business Bureau. That got a response and I was able to live chat. During the live chat, I said that their claim of free returns was false advertising and they finally emailed me the return label. Now, I will see if I get a refund. Fortunately, I purchased this on American Express, who has a wonderful policy that they won't pay for an item that you've returned. My recommendation -- only purchase Groupon on credit cards that you know will protect you.

Sorry to say that the reviews are true. Ordered something, got sent the wrong product completely. Then told by Groupon they couldn’t replace or refund but would give me Groupon credit. IF IT'S TOO GOOD TO BE TRUE IT PROBABLY IS. Terrible customer service, now have to pursue refund through my credit card.

I was looking for information regarding a dinner show on Groupon. I found the information but did not purchase the tickets. A few days later I checked my bank account and I had a $234.00 charge. I contacted Groupon and they won't do anything. I am going to the bank to file a fraud report. Hopefully they will refund my account.

Note - this is my first negative review of a company. BEWARE! Just a warning to even those of you that think it's great now. Like I had once upon a time: The customer satisfaction pledge is false (which is the reason I felt confident about purchasing a trip from the site). I purchased a trip from a very shady company who did not respond to my efforts to contact and was not as it was advertised. I contacted Groupon 2 days after the purchase for the trip 7 months away, confident that the satisfaction pledge would stand up. No. The customer service is the worst I'd ever seen... ever. You can only communicate through email, and you only get a canned response (from what I assume is an offshore vendor) is canned and ridiculously irrelevant to your inquiry. There is no phone number, no escalation path- well except for the attorney general, which is now my new path.

On April 9, 2018 I ordered the JetWave Sonic toothbrush, cost 37.99 plus 3.34 unknown charges to total 41.33. No acknowledgment was sent to my email, but on 4-10 I was charged $41.33. ON 4-16 I was again charged $41.33. I have still not received any acknowledgment of the order, nor have I received. Shortly after the second charge of 41.33, additional charges of $202.50 and $1853.30 was made to my checking account. I have tried to find a number for Groupon Support to no luck.

Ordered 2 night time masks with ice packs, received 1 with no ice packs. I am an adult, they sent small. Cannot get it on my head. Cannot get a refund or talk to anyone. Receipt says 9.99, I paid 14.99 through PayPal.com. Shameful.

Before I did anything I put in my location. I ended up buying tickets for across the country. Now they won't refund my money or transfer the tickets to my area. So I'm out $80 and have two upset children. I will never use Groupon again.

The fact that I have had more than one issue with Groupon not giving refunds that were promised and never received, you can't get in touch with them because they simply don't want to deal with customers and they really are not needed to get discounts. Business are starting to just give the offers so they and you don't have to work with the crooks at Groupon.

I am owed $76.93 in Groupon Bucks, after complaining about an expiration on the Bucks, I was informed my Bucks would not expire since they received the money. So I have been reviewing their offering emails for quite sometime looking for something to apply my Groupon Bucks. I found something today and checked my account and it reports there are no Bucks available even though I was lead to believe they would not expire. The company does not represent ethical practices.

Groupon allows people who are not verified purchases to leave negative ratings on my company's listing and they refuse to take down ratings on a completely different product from the business before we bought it, to remain. We are getting a 73% rating from something they sold 7 years ago stuck on our deal page. We didn't even own the business! Completely unfair.

Groupon sells items on their website and get your money, and if you have a problem, they Could Not care less. I made a purchase 6 weeks ago. I did as instructed to get my purchase which did not work the 4 times I tried. I contacted Groupon. NO HELP whatsoever... SO They Got My Money... end of story. If you have a problem, you are on your own. I would advise anyone to Not use this site... I think they all a bunch of crooks.

Bought some deals - about $300 total which all disappeared from “my stuff” and Groupon claims they can’t find them. They should be able to based on my email but say they would need the business names or purchase # but this record is no longer available to me on their site due to some glitch. Smells a lot like a scam.

I have never dealt with such awful customer service. I went to buy two tickets but it kept defaulting to one ticket for some reason so I bought the one ticket for 10.50. I then bought another ticket for 10.50. I look at my receipt and notice that it gave me two tickets the first time and charged me 21 even though I confirmed the 10.50 with the first ticket. The tickets were final sale so I contact customer service hoping for a refund since it was their app that messed up. They refused a refund because it was their policy since it was final sale even though they messed up.

On 3/17/2018, I purchased a Sam's Club $40.00 membership for $30.00. I paid through PayPal and then received a redemption code for the voucher. I entered the code on the website provided. A few weeks passed and I didn’t receive anything from Sam's Club. I called them and they researched the purchase and could not find any evidence of a purchase of a voucher under my name.

I received $200 in gift card from my Father. I used them all except for one because when taking the label off the PIN and the tape ripped and covered it. I attempted to scrape it off but had no luck. I contacted them and never heard back (24 hours). I did CHAT twice and provided the information they asked for. So they are holding and not returning my CASH. Inferior customer service. There is not a phone number to contact them most likely because they don't have enough reps to handle all of the complaints. Not too long ago they were selling a salon coupon and when I attempted to make an appointment they were out of business. I have spent a lot of time dealing with incompetency.

I absolutely love this makeup brush set! It has such good quality. The case it comes in is even good quality. The reason I gave it 4 stars instead of 5 is because one of the brushes looks like it's burnt and it looks like I'm missing a brush, but everything else is perfect! I love it. I can't get a good picture of the burnt one. It looks worse than the picture. But this is definitely a good buy!

I bought a Groupon for Printerpix, 4 canvas portraits 16x20 for $31.00. I tried for two days to order. My order would not go through. It was about to expire so I called Groupon and explained that Printerpix was having trouble with their site and I was unable to place my order. I simply asked for a 1-2 day extension. I was denied. I asked why... all of this on chat, of course, because you are not allowed to speak to a human being. Cheaper for Groupon this way! I was disconnected! So I called Printerpix. All of the reps are abroad and it is very difficult to understand them. I know my blood pressure must have hit 200 during this ordeal. I was disconnected 3 times by Printerpix. I will never use Printerpix or Groupon again.

I am beyond frustrated with Groupon. Fraudulent, poor customer service & has an extremely poor resolution team. Not even a phone number to contact is provided. The “fine print” for “getaway packages” should include distances from the hotel to participating attractions, restaurants, wineries etc. Especially if traveling out of the country! Misled! “Fine print” did not specify all of the inclusions were several miles away. Nor did the “fine print” specify parking rates at the hotel or cab fare/parking prices to get to these “inclusive” destinations.

This is the most frustrating process I have ever had to deal with. I spent 150.00 on a camera and they sent the wrong color. You can not contact ANYONE to help you and you only have 30 days to receive a refund. I AM FRUSTRATED AND FEEL LIKE MY MONEY WAS TAKEN!!! What can be done about them?

Tried to purchase a Groupon and kept receiving error message. Contacted Groupon customer service who said they would look into the error. Never received anything back. I contacted again and they said they would look into this error. Never received anything back. Did this several more times and finally they ignore my requests and close the case. I still cannot purchase the Groupon and still receive the error message. Worst customer service I have ever experienced. For the fun I contacted them again month later with my case number, and they ignore my request. In a business like this, customer service is everything, good luck to them.

Purchased two Groupons and when I tried to redeem the voucher from the merchant, the merchant's website said "invalid codes." I tried multiple times. I finally contacted Groupon. Turns out, there's no longer a phone number to call and be able to actually talk to a person. I ended up chatting with someone who could not help at all (I've had a similar experience in the past, and because I was able to talk to a person, the matter was resolved immediately during the conversation). He/she kept saying he/she needed to escalate to his coworker because he couldn't do anything else. Useless! I ended up just cancelling my order altogether. I don't think I'll purchase from Groupon again mainly because of this terrible customer service!

Very bad experience. I had an issue with my voucher. After purchase the offer Golden beaches helicopter tour, it said: internal error, I wasn't able to use it. Customer service said it's a final sale. Pfff. Yet no one was able to help resolve my issue. 200 dollars down the drain. No customer service number. Just live chat with some incompetent supervisor.

So I paid for a service I did not receive and cannot use. Filed with BBB, but I think it gets intercepted to them, because they sent me email that it was resolved, it was not resolved. Only $24, but this says a lot about Groupon. Beware.

I am giving Groupon a one star review in Consumer Affairs. They are unfair to the merchants that offer their services that have helped Groupon become the multi million Dollar enterprise that it is. However with many consumers don’t understand or know is the perspective of the business owner that decides to going to business with Groupon especially the small business owner. Groupon treats merchants with lack of respect. They lie to us and they force us into deals that causes hardship. They run deals without our permission and furthermore will not stop running them when they say that the deals are expired.

Two different scenarios, one was over a year ago and I was promised a food tray, dessert plate and cash back at Sam's for a membership. I received the membership but customer service at Sam's did not honor the Groupon deal. Recently, my daughter bought a silk screen painting to be done. She can't get a refund from Groupon nor the company as they are no longer honoring this deal.

I bought a MacBook Pro and the operating system was encrypted. I tried email and phone to no avail. A chat finally showed up. It cost me $130 for a tech to get the computer to work. Groupon would not refund me that amount nor give me a credit to use on my account, THEY WANTED ME TO SEND IT BACK AFTER I ALREADY HAD IT FIXED!

What incredible abuse of consumer rights. But it seems from the reviews that Groupon is guilty of flagrant abuse of consumer rights across all continents. It seems incredible that they can continue to abuse consumers with impunity. The consumers have the right to know all the information pertaining to an offer in the FINE PRINT which IS why it is called the Fine Print... Not to have specific clauses, validities and exclusions buried in the ‘How to redeem’... It hardly says ‘When to redeem’... But How...

I ordered an Android box from Groupon. They delivered it to the wrong address, so I tried to contact them via phone and via email. I have a better chance playing lotto, I have contacted the seller but he doesn't reply. Groupon doesn't reply either. I will take a 40 dollar loss. I WILL NEVER BUY FROM GROUPON AGAIN. AND I HOPE THAT WHOEVER IS READING THIS DOESNT BUY FROM GROUPON EITHER.

I bought a Groupon the expired and when I went to use it the company no longer offered the service that I paid for but other services instead. Well, I didn't want a facial or massage. I wanted a pedicure so I was irritated that they wouldn't exchange this for something else since they clearly don't offer the original service that I purchased. Will not buy anything from them again. They have horrible customer service and do nothing to help.

Purchased two coupons for a site and then found out they had no value. The site constantly offers 20% discounts (25% after the first order) which is far greater than the savings you think you are getting by purchasing the vouchers on Groupon. They will not refund your money! Buyer beware!

I bought "6 or 12 Bottles of Fruit-Infused Moscato with Govino Wine Glasses from Afternoon Delight" last year (2017) and it was very bad tasted wine and give an review (1 star) on Groupon. It gets reject without explanation. Then I found out: GROUPON keep change their url for the same product. And with different reviews rating. When I log in: "**". I see 2 people reviewed: 1 is from me (got rejected, which no other people can see it). Average shows 3 star. The web page is not active to sale the product.

Bought a Haunting tour of St. Augustine. The Groupon was marked redeemed three times in a month. I never was able to use it. Groupon fixed the first two times. On the third time it was marked redeemed, they refuse to honor the Groupon. Said to contact seller. Seller never replied. So I paid Groupon $27 for a haunting tour I never got to use. Groupon is a scam.

Bought a Groupon for a discount at a restaurant. I went to the restaurant 2 hours later. The restaurant wouldn't take the Groupon. Groupon later sent me a message saying the restaurant has changed ownership and no longer honors vouchers. I emailed Groupon asking for a refund, instead they gave me Groupon bucks. I can trade in this Groupon for another Groupon. I don't want another Groupon that doesn't work. I would like my money back. I was sold a bad Groupon.

We made a purchase off of Groupon for a car detail. Called the company three times and was told the mailbox was full and we the person/business (detail fanatics) could not be reached. Had two separate "chats" with Groupon and was told it would be taken care of but never was. Very disappointing.

I had purchased Groupon Whale watchings for 2 orders. But when I was trying to log in to my account, I was unable to find the orders in my account. I have been attempting to contact their customer service, the only available method to reach them is via emails but had been writing 5 emails but still receiving no response. My orders are expiring soon but still can not reach anyone for help. This is the worst website ever, with no avenue to reach them via phone for live person for help! It is very frustrating, really frustrating!

I bought a Groupon for a facial, a month later I went to use it. I had three months to use it. The person no longer accepts Groupon's. I tried to email their customer service since there is no phone number to discuss it. Email response stated (they are overseas cheap labor) I had to have canceled it within 24 hours? How would I have known that she was no longer going to accept it within a month. They refused to credit my credit card. They want to keep the money in their system. Gave me a credit on my account. I said I'm never going to use your services again because I feel what you're doing is very unethical. I'm sure they get thousands and thousands of people that have complaints. They need to shut down!

Purchased a home cleaning Groupon to clean an empty house and ended up having to clean myself, rooms were not vacuum, fridge was not clean and much more. Contacted Groupon and all they said was "I'm sorry". Really?!

I purchased a set of Queen size sheets from Groupon. The description read "made in China". When I got them the package read "made in India". I was disappointed because I have had sheet that were made in India and they did not wear well nor was the quality there. I notified Groupon but they told me even though the error was on their part they would not accept a return.

When I placed my order Groupon stated 5 working days for delivery. Two weeks later I almost forgot about my order so I checked tracking and it said 'in transit'. 2 weeks later I checked tracking again and it stated 'in transit'. I contacted customer service online chat today and end up chatting to three different people as they kept cutting me off mid-sentence. Basically I gave all order details, repeatedly, and was told goods were lost!! Then asked did I want to re-order or put the amount in credit on my Groupon account. I said no. I was very dissatisfied that I was not contacted and felt doubtful I would have been informed that my order wasn't coming nor that I would have received a refund had I not contacted them. I informed them I wanted a refund back to my credit card and I wanted to state my customer dissatisfaction with the service. They closed the chat on me! Really! Not very customer orientated.

Up until now I have been a regular user of Groupon. But my last purchase was the first time I needed to contact their customer service team with a problem. Their customer service team to be frank it’s the worst customer “service” I’ve ever experienced! I have been misleaded, insulted and been met with complete rudeness and only gone around in circles with the company hiding behind terms and conditions despite admitting fault on their part. They failured to do anything other than follow a script! Groupon offer items at reduced prices which sometimes are good offers.

I purchased a trip on Groupon but when I went to book with the travel company the travel options were ridiculous so I decided to cancel the trip. To begin with it was difficult for me to figure out how to cancel as I was looking for about 1/2 hr for a contact number (my preference) and never saw one. I was able to send an email to customer service who said they would check that I had not used the coupon and get back to me. One week later my money has not been refunded nor have I heard a peep from customer service.

I had ordered my DNA Test kit through Groupon almost 2 weeks ago and I have been checking my email periodically to see about my DNA Test kit and track it, but I haven't gotten any emails about my kit. So, I tried to look on their website to contact them, no phone number and nothing to contact them with, because when I had received their email, confirming my order, which was nothing but all lies. So, I tried time and time again, until I finally email them about my DNA kit from the email they sent to me almost two weeks ago confirming my order, which took one to two days to reply back to my email, but with each email reply, they didn't tell me anything, just kept repeating how long it will take. So, I searched their site for any contact info 'til I finally found their online chat, which was a waste of time, because they kept repeating how long it will take.

I have been a customer for 5 years and recently the customer service is as bad as it can be. The product I purchased didn’t arrive on the due date. When I contacted Groupon they promised me it would be there on Monday. That day came and went. When I called them back and spoke to customer service (in India) the guy gave me the textbook answer of “It’s still within the stated time frame.” Which it actually wasn’t. Then when I spoke to the supervisor he said the only option he could give me was to have me wait for the product. How is me waiting giving me an option?!?! So; I will be leaving Groupon and only shopping through eBay, Amazon and ANY OTHER discount site because you can’t get worse than Groupon.

I had an issue with my Groupon, the merchant was rude and unhelpful. He asked me to open the Groupon and now I can't be refunded for it. It was for a birthday party and we didn't end up being able to use it. It was thirty minutes away and in a bad part of town with rude workers and I didn't want to return. Yet no one was able to help resolve my issue. Thirty dollars down the drain. No customer service number just live chat with some incompetent supervisor named Francis **.

I recently (today 3/19/18) ordered a set of luggage and realized I had the wrong one ordered. I paid with PayPal and Groupon web would not let me cancel the order. Their website is a joke! There is no phone # listed to contact them, no email address listed & you can't 'live chat' with anyone either. I finally found one # and when I called the woman was rude & could not help in any way. I asked her for a # to talk to someone to cancel the order & she gave me the # for directory assistance and then hung up on me! This company has the worst customer service I have ever encountered! I will NOT order from them again - ever!!

I DO NOT RECOMMEND GROUPON. Legoland carelessly redeemed my “two day combo ticket” and I was denied entrance into the water park. I waited over an hour hoping to resolve this issue. The customer service at Legoland is by far the worst out of all the amusement parks in the area. The customer service at Disney is top notch! Go there instead. Groupon’s response was: “Sorry, wait 72 hours.” The live chat did not help. Seriously? Wait 72 hours while you are at the park during vacation?

I have been a loyal Groupon customer for years and have been happy with my experience, UNTIL RECENTLY. They are now offering products for Chinese companies, and you have no idea until your order never arrives. They wash their hands of whether or not you receive your merchandise, and tell you it's a third party vendor, so contact them. They word it "This product is offered through the Groupon Store Aottic Trade." So which is it? The Groupon Store, or Aottic Trade? I have contacted customer service after waiting 18 days, and no way to track my packages. One doesn't even show it's been processed. I am beyond MAD that they basically have told me it's not their problem and to contact the CHINESE vendor where there is NO address or phone number to contact the vendor!? IRATE better explains how I feel because had I known there is no direct way to contact the vendor, I wouldn't have ordered.

My wife has bought a few Groupons in the past to places that we knew were reputable with no issues. She just recently purchased one to a "Mystic Spa" in East Greenwich RI. She figured, hey a new business, I guess. She was a repeat customer and thought she could trust them. It turns out that the place did not ever even exist. They will not refund or give us a voucher... They will not answer our emails. They stole our hard earned money and justify ripping people off by saying. Here at Groupon a majority of our customers are satisfied. They even blocked me from messaging and commenting on their FB page. It is no surprise that they have their review section disabled on their FB page. I even saw on 20/20 they were selling Premium Caribbean Vacations on their site and the guests ended up in a roach infested hotel in Puerto Rico. THIS BUSINESS IS SHADY!!! BEWARE.

Groupon in their fine print say when you purchases a product from them state how long it should take before the shipment arrives. I have been waiting several days past the due date and my shipment has not arrived... I got a hold of them on their chat line as you cannot speak with anyone there and they have told me to, "Wait a week and maybe your shipment will show up..." I think they should be responsible for their vendors and should be asking them after a complaint comes in as any business would do for their customers. I have two separate orders and both of them cannot be tracked down. Be aware of this. With Groupon getting answers from them are near impossible.

On Feb. 27th I was online inquiring about how much a hotel was going to be for a weekend getaway for my friends birthday because I had used Groupon getaways before so my credit card was on file. Then I decided to book it on March 1st... Well I got an email on March 2nd with my booking confirmation from Feb. 27th. I never submitted that order then I never received another confirmation but they booked me again to go to the same hotel same dates etc. I could not get any help with anything. You can't talk to anyone. It is all chat. Well they escalated and said I was denied any refund which is $377.51. I feel like I was robbed... BAD BUSINESS... The first time I used them was for a getaway at the same place on Feb.9th. It was great and I had such a deal-then they scammed me the second time around. I hope my Discover Card dispute helps. I need my money.

I purchased a hotel for spring break last minute and realized that the hotel pool wasn't available which makes it hard with hyper twins. So I called Groupon and after speaking for 30 minutes to 2 different customer support agents all they had to tell me is that the best they can do is to expedite the cancellation with the hotel and they would get back to me in 24-72 hrs. I explained that I had less than 48 hrs before we drove to Niagara from Toronto, and what happened if they cancelled my hotel on the morning of us driving to Niagara.

Make sure you read all fine print. I was denied use of my Groupon then denied a refund. I called the support team at Groupon and they were not helpful at all. They didn't even offer me a credit to my account, they just said there was nothing they could do and kept my money. Will not use Groupon again.

I had bought a necklace that was advertised as 10 kt white gold plated and with diamond accents. And what I received was not a white gold necklace but a silver necklace that had no diamonds at all. I usually am satisfied with Groupon jewelry but this I can’t overlook. They need to compensate people or else get sued because that is ridiculous.

I bought Canadian event tickets on a Canadian site for US $600. By the end of the transaction my credit card was charged $1,160. The only thing that was disclosed was the 600 dollars was in US funds. I dont think the other $560 is all taxes!!! What is going on with this website?!? When I got the tickets they have a price of $149.00 with someone else's name. I definitely got ripped off... a detailed invoice was never provided!

I have used Groupon since two years ago. The experience include travel to China, iPhone purchase, many local restaurants, etc. Very happy experiences so far. I do not understand what people are complaining about.

I received an email for comedy tickets on sale 2/3/9/2019, I couldn't remember my password and never succeeded in resetting a password. I sent a message to Groupon as they have no telephone number to call and refuse to assist. Groupon sent an email that they would call in 30 min, I answered the phone and they hung up! I sent another message to call and they hung up again, I sent an email and they refused to respond. Now the tickets are sold out. They have managers and allow poor service to continue and don't acknowledge any issues. Half the deals are not deals and if you have any issues online; IT will not be resolved!

Each time I have had an issue with a purchase on Groupon, it is an act of God to get it resolved. Their website is TERRIBLE - prices paid for items don't show up once you have purchased them, you can't cancel orders once placed, even within the 2 hour cancellation window because the website gives you an error message, then you can't contact Customer Support directly as no phone number or chat option is provided (unless you have questions about products BEFORE purchasing). Then you email them and get standard responses about cancellations within 2 hours, and no resolution.

I ordered a Groupon as a gift to be emailed. I choose the date I wanted the certificate to be emailed. I made a mistake on the delivery date! My fault for sure! However, I tried to call customer service and could only talk to people from the Philippines or Costa Rica and they could not for the life of me understand that I only wanted to change the delivery date and ONLY by 1 day!!! I asked to speak to a rep from the USA & they said they could not grant this. Very, very bad outsourced customer service. I will not be doing business with Groupon again!! Buyer beware!!!

1st Groupon don’t deserve 1 star... This will be my 1st and last time using this ** company. Was looking for a room in Shreveport coming from Dallas. Booked the room. And the hotel never received our reservation... And couldn’t even get a room because they were booked for the weekend. Now we are fighting to get our money back thru the Bank! And we having giving the information to our bank with the Manager Name included from the Hotel. Even the Manager stated they have been getting a lot of Upset customers when they have to tell them they never received a reservation from this fake ** company!

We tried the promotion for a restaurant that was to give 25% cash back to your credit card but they have failed to honor this after a over month and over 10 emails promising to "resolve this issue within 3 days". They keep asking for the same information which I have supplied repeatedly. NEVER AGAIN!

I paid for 14 Lokai bracelets which I never received. Groupon and their third supplier VOS products refuse to return my money or give me the merchandise I paid for. Don't order merchandise from people who aren't above taking your money without ensuring you have your merchandise. POOR CUSTOMER SERVICE is Groupon's benchmark. I am trying to warn others who are thinking they are getting a good deal.

I placed 2 orders with Groupon and I got an email that the order had failed. I replaced my order only to see the next morning that I was charged for all 4. One of the orders wouldn't accept the promo code that it accepted on the earlier order. I went to the order and canceled the two groups that were duplicates and finished the cancellation process. I look tonight and all 4 orders are still there and now I can't cancel or edit them. I tried calling someone but there is not a phone number for support listed. You have to answer all the ** questions in order to get to the chat person. I found a toll free number on Google search but it only has a recording to go to their website and suffer through all of their questions in order to finally get email help or chat. I selected the chat and after waiting for them to come online, the lady was too distracted to help me properly.

I am a Business owner and Groupon falsified an advertisement for my salon. When trying to correct the situation I was given the runaround. They said I had a contract that I did NOT sign. This is most likely why people complain about businesses not honoring their Groupon. It could be they never agreed to that Groupon like what happened to me. Groupon is scamming both the business and the consumer. How they get away with this I do not know. Buyer beware!!!

So I was never refunded my money when a business that was closed still offered Groupon and I was a victim to this $60 brake service in Charlotte NC. I chose to trade in my money and get the same in Groupon bucks??? I used the bucks and bought good items make up that was just over 35$. I was also used a code and way only suppose to pay 3.84 instead I was charged 22$ and when I chatted in for over 2 hours trying to figure out why I was charged so much I was kept getting hung up on through their chat service. The agents were stupid and were no help.

Monogram Hub Necklace - It was total junk. It broke the minute I took it out of the cheap package. Did not even get to wear it one time. Their policy is no returns so it looks like I am out $20 for an item that is not even fitting for a dollar store.

Their customer service is via chat only. If you give any attitude or you don't like your response. They will close the box on you. If it has been 2 hours since your order was placed no matter what they will not refund you. They state goods will be shipped in 2-3 business days. That is not true. Most products don't ship until 5 business days from date of order. NOTE: If your order has not been shipped you can still get a refund. They can contact the business and cancel your order. Most reps are too lazy and will state their 2 hour policy. CLOSE window and open a new chat. Someone will help eventually. If you have any issues. Customer service is very horrible. And rude. Very little English when typing. I recommend you stay away from GROUPON.

About 18 months ago, I took over ownership of Arizona Family Karate Academy of Phoenix, Arizona. Recently, I started making inquiries of Groupon to help promote my business. The business had previously had Groupon membership prior to my ownership. I called last week about getting some help, and was told I was not an authorized person on the account. I then submitted the paperwork. Today, I called and was informed that a) I am STILL not authorized, even though they admitted they had the paperwork proving ownership, and b) my account is "blocked" for some unknown reason, and will never be "unblocked" unless I change my Federal Tax ID number.

I placed an order on February 16 for an item. They sent me the wrong item and refuse to send me the item I ordered. Their customer service is a joke, very rude and unkind. That was my first and last experience using Groupon. What a waste. Now I'm stuck with an item I didn't want or even order and no way of getting what I actually did.

Drinks Emporium Birmingham via Groupon - Paid over £26 for two people. Had to wait several months. Partner could not make in Jan, but was told would be June before could re-book. 6 bottles of champers between 24 people. Most people had come by taxi. Worked out. We all roughly got one glass. Appalling value for money. Though commentary was good. Could have bought bottle of Moet for this!

Groupon Ultimate Date Night Experience - It is not advertised anywhere on the Groupon that the restaurant.com e-certificate cannot be used like a traditional gift certificate. Instead, it gives you a discount on a required minimum purchase. This information is not found on the voucher details. I attempted to get a refund from Groupon, and was denied b/c it is "All Sales Final." I left a negative review of the Groupon and then discovered that you cannot even access reviews for this offer. That tells me that everyone involved knows it's deceptive.

The voucher I purchased first was for auto detail. When I tried to schedule, I was told the detailer will charge $30.00 additional for driving to San Diego from San Marcos. This is not what I was told the first time I called. With great pain, I contacted customer service. I changed it for Groupon Bucks. I found a new detailer that would come to San Diego with no additional fee. When I tried to print the voucher I could not find it. When I finally was able to contact customer service (not an easy thing to do). I was told that the voucher was used. NOT TRUE. I told them I wanted a refund not in Groupon bucks . when they asked why, I told them. Then the reactivated the original voucher. I was told this was a one time deal and I would lose my money $120.00 if I didn't use it. This company is a scam. DO NOT DO BUSINESS WITH A COMPANY LIKE THIS.

I purchased a $10 Groupon for $20 worth of sweetFrog Premium Frozen Yogurt. I was unaware until after purchase that the Groupon is only redeemable in Vestal NY. I live in Syracuse, NY. There is a sweetFrog here. Vestal is over 80 miles away. This was advertised to me as a "local deal" and it didn't say it was only redeemable in Vestal, only on the certificate itself, which you cannot see until after you purchase it. I have spoken with the local sweetFrog and they are unable to honor the certificate and referred me to Groupon for a refund. Local Flavor also referred me to Groupon for a refund. However, Groupon has not responded to any of my emails, except to ask me to rate the customer support I received for a question that they never even answered. Unbelievable.

On the evening of Saturday, February 17, I was searching online for a trolley tour of Savannah, GA, finding one on Groupon described as follows: Historic Overview of Old Savannah Trolley Tour - DEFAULT for 2 persons - $50.00. Looking for one that offered on and off trolley access to area attractions, the Groupon read under "Inclusions: Pick up and drop off from designated meeting points." To be sure I had it correct, I then also included note in my purchase order indicating that I was purchasing it contingent on indeed being an "pick up and drop off" tour as advertised. However arriving at the designated tour site the next morning (2/18) at 8:30 a.m., the Tour Gate Agent said, "this is not an on an off tour". I showed the agent the Groupon wording who said, "that's an advertising mistake made by Groupon for which they are not responsible".

After a dozen years of shopping on the internet finally got scammed by Groupon. This was only my second Groupon and the first one was a small purchase from Starbucks. Bought a Groupon from a massage spot and lo and behold when I go to redeem it, it's for a completely different place! How that is possible? My eyesight last I checked worked fine. I've never ordered the wrong thing online, especially not something that cost $90 (orig $100) and the Actual deal I purchased was for $90 (orig $150), so the deal I was switched to basically saved nothing and from a place I'd prefer not to go to.

I purchased 4 tickets to an event in my hometown and went to purchase another ticket when another friend wanted to join. I purchased ticket and went to redeem without really reading too carefully as I had just purchased 4 with no issue and in the same browser, and my location got changed to a country I don't live in. Now they won't refund my money as I already viewed the voucher. The website is designed to scam people. Of course I wouldn't assume my location would change without me changing it. I contacted customer service (if you can call it that) and they were no help, saying that since it has been viewed they can't refund it. All I was asking was to change the location to where I was trying to buy it from. I guess they got my $25 but they won't ever be getting more money from me.

Constant problems with not getting product or customer service telling me they can’t refund. I am done. Deleted app won't buy anything from them again and will not recommend to anyone. Just terrible! You will not get any help regardless of problem. Screw them!

I recently purchased some concerts tickets from Groupon, as I was finalizing my order I realized that I had clicked on the wrong location. It was a matter of minutes when I contacted the customer service center, not to cancel my order but to try and correct it. The agent replied "sorry. It's in the fine print. No refunds", again wasn't asking for a refund just the right location. She then replied, "Perhaps a family member could use them." They are of no help at all and then just dismiss your concerns. I am out $120.00 dollars.

Bought a Groupon during one of their sales when there is no promo code and the price is just marked down. They incorrectly charged me for the original price and when I contacted Groupon, their only solution was to give me the difference in Groupon bucks (I wanted it refunded to my cc which they apparently can't do) or to cancel my order and refund me completely. The first customer service rep suggested to cancel the order and re-purchase the Groupon. I did this and the same thing happened. I didn't get charged the sale price but the original price.

I ordered five, items and I only got 4... The items show delivered, but all five items on your tracking system have the same tracking number. When they were shipped separately and the four packages I have have different tracking numbers. Do not order anything from them. YOU HAVE NO CUSTOMER SUPPORT... YOU ARE UNABLE TO FILE A COMPLAINT WITH THEM.

Truly awful experience. They sold me a parking pass at a rate higher than the seller. The Terms and conditions clearly stated that I can cancel at any time before the date of service. However, the agent refused to issue a refund, even though I contacted him right after I made the reservation, and 3 days before the service. He ended the chat abruptly, and I could not cancel the reservation. Never again.

I purchased a Groupon for a great deal on an all inclusive resort in Cancun for a family vacation. I called beforehand to verify the flight charge for an extra 2 children. I was quoted pricing of an additional 749.00 in total. After purchasing the Groupon I called back and was told that Groupon should not be selling the 6 night option since it was a mistake. I called Groupon. They promised to look into it. I never heard back. I called to book it again since it was still on Groupon being offered and I was quoted additional fees of $2502.00 for airfare upcharges (we did not request any flight changes or times, etc. this was just because they undercharged the airfare to start with) and the extra children including a lap infant. SCAM! Now they will not refund my one Groupon since I viewed it to start booking the vacation. Both of these companies (Groupon and Vacation Express) should be ashamed. This is not good business practice.

We booked a holiday with Groupon to Italy, visiting 2-locations. The travel company supplying the holiday was Weekender Breaks, who pretty much ripped us off, with flight bookings that wouldn't connect with the follow-on rail travel. They made us pay extra charges to change the original flights. The follow-on train travel then turned out to be on a 1-way ticket only, with no ticket to get back. Extra costs were liable for the return journey to allow us to get back again. There were also issues about the original hotel booking, so a very bad experience overall. Avoid Groupon and their holiday companies like Weekender Breaks.

☠️ “BUYER BEWARE” ☠️. If the vendor doesn’t produce the service or goods you're out of luck! Groupon has a no refund policy, pays a lot of lip service but leaves you high and dry!!! In other words you're out of pocket, say goodbye to your money!!! Much of what is listed isn’t a deal to begin with! Save yourself a great deal of aggravation, not to mention your money and go anywhere but here! I’m out $465.00.

I accidentally purchased wrong tickets and yes I agree that it was in the fine print that I could not cancel but it was less than 20 mins and they would not refund. Before making the purchase I also chatted with the agent and he/she did not tell me I was looking at wrong tickets and I just ended up wasting $80. Not only that I was on Ticketmaster and the same tickets are for $20 and I paid $30 each. I AM NEVER buying anything on Groupon EVER again.

Groupon does not help with vendor issues. Mail order is the biggest problem. I can't even get Groupon to contact me. Metal Unlimited offered a sign at $19.95 but when I entered the code, etc., they want $39.95. If this is not straightened out, it will "time out" and I will lose everything. Similar problem with a child's book. Items I have received include a set of sheets with a hole in the top sheet and pillowcases that are too small for my pillows; bracelet that was not the one I ordered was sent to me.

The last 3 deals I purchased on Groupon have had misleading or incomplete information. When I contacted Groupon the first time, they flat out refused to issue a credit or a refund even though their vague language created the miscommunication. I'm still out money on that deal. As a "helpful" suggestion, they told me to gift it to someone else, as if I did not spend actual money on it and gifting this for no reason is totally fine. The second time, they issued a Groupon credit, refused to issue a refund. In that situation the Groupon they offered was a spa experience, when I called the "spa" they informed me that they only have 1 masseuse a day and very limited availability.

In January 16 & 18 2018, I ordered spiral 5 notebooks ($5-$7 each) for a group of young ladies in an organization that helps with the tools for a better life. Yesterday 2/5/2018 I confirmed that I did not receive the books, nor did the organization. I contacted Groupon via chat, because they do not allow calls and they advised me that I had to complete the process with a voucher on the merchant's website. I did and there was a large balance, I stopped and contacted Groupon and they advised that I had to complete all of the steps and when in check out I would get the voucher credit and the balance would be zero. That never happened.

Sought numerous times to obtain refund for 3 Rusty Wallace Driving Experience. Customer service and upper management refused to consider refund because 3 day voucher refund window had passed (I requested at about 8 days). Kept saying "Our policy doesn't allow us to consider this." Ad on Groupon said "expires Aug. 10" leading one to believe it must be use sometime prior to that date and there would be multiple dates from which to choose. Not the case. There is ONE date on which it can be used, Aug. 10. Secondly, when vouchers were received it stated they must be redeemed within 90 days making me think that meant it had to be USED within 90 days.

I’ve been trying to get ahold of a Groupon Rep for about 3 weeks and had no luck. There’s practically no customer service available. Finally the rep responded to my email after I found her initial email in my spam folder when I logged in to start the sign up process. Surprisingly she responded with an apology that she was out with the flu and that emailing her would be the best and fastest way to get ahold of her. I was relieved because the platform isn’t user friendly and my Groupon offer was put in incorrectly with no way to fix it.

On 2/3/18 I ordered a voucher from you for Hungarian Rhapsody restaurant. I entered the promo code SAVE25 to get the voucher at $19.50 instead of $26.00. Look at my bank account and I have been charged the $26.00. Chatted with someone from Groupon and he tells me he is going to give me Groupon Bucks for $6.50. I do not want Groupon Bucks, I want my cash back. Says he can't do that. So I canceled that order and chatted with another and told him that I had canceled the order and to remove the Groupon Bucks as it is only fair in which he did.

I was able to enter a promo code for $10 off my purchase during check out but when I checked my credit card statement I discovered I was not given the discount. I tried to contact Groupon by telephone but I was not able to locate ANY phone numbers. I did the online chat. Their customer service apologized and stated they will issue a $10 Groupon buck towards my NEXT purchase. So now I have to make another purchase to get my discount!

Bought a Groupon and when I went to use it the location has no parking lot. Have to walk 1/2 block in dark alone. Asked for a refund and they will let me "trade" the Groupon. First time purchaser... never again. Buyer beware.

If I could choose negative stars, I would. We are a company that offers our services at a discounted rate with Groupon and we have been trying to get a hold of our representative for months. I have personally called him dozens of times, left voicemails and plenty of emails. He responded to the first one and then seemingly disappeared. No wonder customers hate buying things on Groupon because if there is a problem, there is no resolution. TERRIBLE CUSTOMER SERVICE. CALL ME BACK.

What kind of so called "company" is this? I was bold faced ripped off. I placed an order through one of their promotions. They had no problem charging my credit card for their money, but never sent the product. After months of chasing my order down...Groupon said "go to the merchant for your order". The merchant said "go to Groupon for a refund". Neither one could find the order even though I had an order number. I could prove the charge on my account but that wasn't good enough. STAY AWAY!!!

What a joke of a company. I purchased a voucher through Groupon and within 72 hours of purchasing the voucher, the company had a better promotion that made the product cheaper than what my voucher was worth. In contacting Groupon, they refused to refund my voucher or even give me credit in return of the unused voucher. I went as high as I could go with the company to seek a resolution but was met with absolute worst customer service I've ever experienced. AVOID!!

Recently I want to purchase A Gotham cookware set which they advertise for $99.99. I made the purchase right away as soon as I received the email offer so the offer is still valid. But when I clicked on the 'Review Offer' the price I was offered was $133.99. I contacted Groupon right away and their excuse is that the price is subject to change. Then why can they offer a price with an expiry date and the price changes before it expires?? False advertisement. This is not the first time I have encountered this price irregularities. So buyer beware. I will not shop at Groupon for sure.

Groupon is SO awful! Do not ever buy anything from them! I booked a trip through their site but that trip was no longer available at GoMundo their partner! That means they have received money from me for nothing! And afterwards their site says that I can get my money back in 14 days without any reason. But first they said that I need confirmation from GoMundo, contacting them is so difficult, they do not answer mail and it takes half an hour until they pick up the phone! I have sent the confirmation twice to Groupon and now after a lot of calling and mailing and days passed, I have received an email that I have to wait 5 days until they find a solution. What the hell does that mean? This is just stealing, stealing my time and my money. I'm going to tell everyone how bad their site and service is!

Groupon has great prices, for the worst companies. I have never been rejected so many times to set up an appointment for something I already paid for. It makes Groupon look bad, and customers not wanting to return.

I recently purchased some tickets to a local event. The following day I realized I needed to switch to a different date thus I needed to contact Groupon customer support. Over the past few years Groupon has made it more and more difficult to deal with their Customer Service department. They have since removed their toll-free call in # and rather, force you to use their awful chat support. When I was finally able to get a hold of an agent, the amount of time it took this person to answer simple questions was unacceptably slow. Because their customer support has been outsourced, the agent had a difficult time understanding what I was trying to request from him.

I bought a Groupon coupon. When it was time to use it, the link provided didn't work. The vendor's help-line phones went unanswered for almost 40 minutes. I called Groupon. They verified that the link was a bad one, and that the phones went unanswered. In essence, the coupon was worthless! But... For reasons that were very complicated, Groupon refused to give a refund. Or even a credit towards another coupon. Bad deal!

Don't use Groupon no matter what you do! False advertising by omission. We recently bought an overnight package for Maui Sands in Sandusky, Ohio. No mention that the waterslides were all closed! Get there and nothing to even do. No breakfast included and then the place made you pay for coffee filters for the in room coffee pot. Don't' use Groupon.

Ordered a deal for Noah's bagels... Had to click to get deal. The code would not work. Contacted Groupon. Was told to notify Noah's... Noah's sent me back to Groupon. Just gave up since no one seemed to think it was their issue.

So Groupon ripped me off. 95 was suppose to be credit in Groupon bucks or into CC. I had explained to them I canceled that CC and changed banks. But they said bank issue now. Called and looked up bank things when closed account. Sent them all information and said, "Not our issue". So they kept my money and then get nothing. But I see they only have one star. Reason ripping people off.

My mother booked a room through Groupon for our vacation, using a PayPal card. That PayPal card was stolen from within the next couple of days. So Groupon cancelled our order without notifying us. Thank God we checked the reservation or else we wouldn't have had a place to stay. We then started researching other hotels and we clicked on one for 150 a night and since the website wouldn't load we clicked again and it booked the hotel. So we were being charged for a hotel we didn't want.

They sold Xbox Live Gold membership cards that said directly on the Groupon site if they sent a Spanish language card it would still work, you just had to log onto the Xbox website to register the card number. This is incorrect. The cards they sent us were from someplace like Portugal and they would NOT allow us to use the cards in the US. Then when I tried to contact technical support they said they would not do anything because it was outside the '14 day return window'. We paid $100 for a worthless product that they must have KNOWN was worthless to begin with.

I made a purchase and it took me to another website other than the one I was making the purchase, and my credit card information was stolen. I have over $350 worth of charges that I did not make that same day that I make my purchase on Groupon’s app.

I ordered, this item (3D Printer Pen), before Christmas, as a Christmas present, but as we were away over Xmas, we looked forward to my 7 year old son opening it after New Year - to find it DID NOT WORK! As the returns time had elapsed, they said, "No go" - I am disgusted with Groupon - this is NOT the first time they have been unfair and I am NEVER buying from them again, and warning all my friends, this is not the way to keep customers. Seems there are a lot of complaints on them on the internet, no wonder!

I asked my date to get the Groupon for 4 people for a lobster dinner at a local restaurant. The original price of the dinner for 4 was supposed to be $164,00. The Groupon was $76.00 after a discount, but we knew we had to pay the tip on the $164.00. Did we actually get the $164.00.00 dinner? NO!! We received one lobster tail and some mashed potatoes per person, 4 small salads and two desserts for the table. The original meal that they would have charged $164.00 for had 3 lobster tails each. They added $30.00 to the bill for a tip on the original price! I wasn't the one paying, but feel responsible for bringing my friends to this restaurant. Had I paid, I would have insisted that the tip be reduced for the value of the actual meal. We left hungry!

They insulate themselves and their merchant from contact to avoid returns. I finally got an email response but nothing they instructed me to do would work. Their system denied me a ticket. There is no way to contact merchant to start the return process. The camera doesn't work and neither does Groupon.

I could not find a voucher for a Groupon I purchased on 10/31/17 for a massage. My girlfriend and I wanted to do a girls spa day. I purchased one for her as a gift with my PayPal account and the other one with a Visa gift card. One of the vouchers was not showing on My Groupon so I tried calling the company to find out they no longer have a toll free number. The only way to contact them is through email. I send several emails and they stated they only had one Groupon for me. I provided copies of the gift Visa card that I used. They send me the voucher which I purchased for my friend on my PayPal which I already had.

I purchased a coupon for carpet cleaning. Unfortunately I had to deal with a very bad unreliable business, Allan's Carpet. I made an appoinment for noon and they confirmed. The next day they were texting me if they can come now at 8:30 am. That wasnt professional to start with. I said no. I thought they will come at noon as scheduled. They never showed up. I called, I text and around 1 pm they text me they had an accident. Thats not my problem anyways. When I tried to get a refund from Groupon it was impossible. They have no number to call, no email, no one answers the live chat. Of course I disputed the charge and I never want to have to do anything with them again. Very bad unethical practices on their behalf.

Received damaged air filters ordered from Groupon. Contacted customer service and didn’t feel they handled the problem correctly. Will send them back. Will not be doing business with them anymore. The reason I ordered them was because I needed them. I feel as though they should have resent the order as an exchange, which they wouldn’t have done. Not happy. Just a minor setback for me but a real eye opener on the way they do business.

I place my order December 8 2017 and December 9th I get email my order has shipped with the tracking number stating FedEx receive the shipping notice and are awaiting the package. Now it’s Jan 16. Still no update on shipping. After 15 days I contacted Groupon and tried to contact the supplier of product and all I got back was a email from Groupon stating sorry for the inconvenience. Wait a couple more days and after 20 days I kept trying to contact them and I got the same email back. It’s like they don’t even read the emails. They handled it so poorly I will never do business with them again. And on day 40 Groupon refunded my money even know I didn’t want a refund or ask for one. I just wanted what I ordered and after all that time they said there was nothing they could do. This was a Christmas gift for my wife and nothing to show for waiting that long. Very disappointed.

I am at a new level of mad... 4 hours I have fought this today. The vouchers could not be found? At Groupon’s request, I had to get a new email address. They deactivated my old account, along with all my purchases. Gone. Cannot be recovered. How long until we get what they stole? Legal action must and will be taken. Who is with me?

Booked a hotel because my boyfriend was being deployed and they were having a ceremony. It was canceled because of the snowstorm. Groupon agreed to call the hotel but couldn't care less about why I needed to cancel so I'm sure they didn't really advocate. Didn't get my money back.

My very first order never arrived! After quite I bit of back and forwarding, the vendor suggested I get a refund, which I did. Also, please check other online websites (ie Amazon) before you buy, to do a price comparison. Groupon has very much inflated the price of some products (ie Kevin Murphy hair products), which you can purchase for a whole lot cheaper than Groupon's "deal". - #caveat emptor.