Groupon Reviews

I made a purchase on the Groupon site on August 31, 2019. After making the purchase, they released the name of the vendor providing the service and link to redeem the coupon. I followed the link to reserve my outing just to discover they were sold out for the day I wanted to schedule my outing (next day). I tried to live chat google; but, was unsuccessful because their office was closed. To my surprise they are closed on Saturday & Sunday and the following Monday was labor day. According to their site, all purchases can be canceled within the 24-hour window.

Advertised and sold me a Groupon for a pottery class that was in another State! I shared thIs with a friend and they said the SAME THING HAPPENED TO THEM (how many times have they taken money for things people clearly cannot get to and are clearly a mistake?) When I contacted them they’ve taken no action to prevent this occurring for others and refuse to give me my money back.

I was given a Groupon gift card. Worst idea to make the gift card out of cardboard. When I was trying to get the sticker off the back to get the pin number it ripped off the number so now I have a useless $25 gift card that they won't exchange. A+ for not keeping your customers happy.

Customer Service - This phrase is completely unknown to Groupon. I must admit that I have liked a lot of the products and tickets that I have purchased, HOWEVER, the issue that I have with Groupon is 'customer service' is non-existent with this organization. I purchased 2 tickets to a show in downtown PGH. The redemption instructions said to go to the Box Office starting on 8/29 or the day of the show to redeem the Groupon for a show on 9/15. Which I did-went to the box office on 8/29, but the Box Office tells me that for Groupon - you are supposed to pick up the tickets on the day of the show.

I ordered one item. They charged me twice and sent the wrong item. There is no way to talk to anyone and not only did I have to be inconvenienced with sending the stupid item back they still have not refunded both of my charges. I will never do business with Groupon again! Worst customer service EVER!

I have been given the runaround! All the emails and private messages have led to nothing! I have asked for a phone call from upper management and was told someone would call me and ... no call! My charge card has already been charged for both reservations. A few hours after the expiration of their cancellation period, my daughter was going to need to stay with me at the resort. I called the resort and they don’t allow dogs. I asked through emails if my reservation could still be cancelled and they said no. It was only then that I noticed they had double booked me for another unit at the same resort. I did not order this and so far they refuse to refund that second booking since it was outside their cancellation period. I didn’t even know it existed prior to their cancellation period. I understand that they won’t refund the one I booked, but I did not have a reason to book a second condo for the exact same dates.

Purchase Of: Marco Vitale Men's Driving Loafers. I stumbled onto a site, Groupon, while I was in the United States on vacation and practically fell in love with it because of the wide variety of offerings that they had at the time. Unfortunately however, or rather, fortunately (due to recent events), I didn't get around to making any purchases while in the States. After returning to my home country, Jamaica W.I, I decided that I was going to give them a try. But I realized that they only shipped within the US and to Canada (If there are other locations that I overlooked, apologies) so I had to put the purchase on hold until I was able to locate a customs broker who had a warehouse in the US to facilitate shopping on Groupon's site. After finding one, I was so ecstatic. I scoured the entire site almost, loading up my cart. I went so overboard that the site prevented me from adding more stuff to my cart after a while.

I recently bought a. “Grade A” refurbished Apple MacBook Air computer through Groupon. The computer on the outside looked great, practically brand new. Within 2 months the computer completely stopped working. We called Apple to see if they could help us. We went through their protocol to try to restart it, still nothing. Next, we took it to Apple and they checked to see if it was a battery issue. Nope, not the battery! Apple says that for them to look at it, it will be a charge of $495, after that, whatever costs in addition to that flat rate will be added. The guy at Apple said that he thinks it’s probably the processor, but won’t know until they look at it in more detail.

The company I bought the Groupon for wouldn't honor the expired value because they didn't offer the package any more. The company told me to contact Groupon. Groupon told me there was nothing they could do. The company I bought it from then informed me they dont get the money until it's redeemed so basically Groupon took the $100 forever. Additionally, the customer service rep was extremely rude and condescending. DO NOT BUY FROM THEM!!!!

Printing the voucher from the Groupon purchase was excruciating! It’s hidden under multiple clicks. I accidentally hit the redeem button while trying to print the first voucher and apparently I lost my money on it! I got an email to review the restaurant that I didn’t even go to yet!! After 3 emails and 2 attempts to reach Groupon, I am still trying to resolve this. I will NEVER order from them again. The aggravation is not worth it.

My credit card had expired so my deal didn't go thru, no problem, however they provide a link in the "failed" email to update that doesn't go the page for updating, then you reply to the email for help to have the email returned. It wasn't a no-reply email address. I'm tired of companies that make it difficult to contact them. You don't wish to help me when there's an issue but want my business, no thanks.

I order online 3-5 times a week, mostly Amazon. Saw a FB promo and decided to wander on to Groupon. Good Lord they are awful! Order was for 4 items and one service. After attempting to place the order I realized the card number and mailing address were out of date. Card failed obviously. The iPhone app makes it impossible to retrieve an order to edit it. Chat is ZERO help - they give you canned answers and won’t really do anything. I have deleted their app and will NEVER as long as I live use them again. I will delete any pop-up ads on FB or elsewhere and block them permanently. I’d rather pay more than to deal with them!

I purchased shoes through Groupon on July 31, 2019 using PayPal as my form of payment. I received the shoes in the wrong size (11.5) and returned them, asking Groupon to send me the correct size (11) that I originally ordered. This, by the way, has happened before in a separate transaction. The replacement pair never came. I contacted Groupon customer support and they gave me three options, an exchange, refund in "Groupon Bucks" or original payment. I opted in for getting my original payment refunded. Instead you proceeded to refund me in "Groupon Bucks", which I won't use as I no longer will be shopping at the site due to the terrible customer experiences I've had.

Groupon routinely has glitches and I'm more than one occasion I've had a problem with them improperly charging me. This last time that I've tried to book a hotel room their website was having problems and did not process my purchase. I received no email, no confirmation, and the Groupon did not show up in my Groupons. They ended up charging me twice and when I called to correct this issue they try telling me it was my fault and made me go through this process that took a couple days and put me in a financial bind because of the overcharges. You can't even call and talk to somebody with this company and they are rude on their chat. They do not handle customer issues in a timely manner and seem to have little or no regard for customer service!

I only use Groupon on occasion and as such deleted the actual app, they charge me $4.99 /month for Groupon Select and I never signed up for it! I never clicked on no free trial or anything. So I go to their site to figure out what's going on, not only can I not cancel said subscription until January, but when you try to go to cust support you can't actually email or live chat for anything! You can't even get them on the phone! The number just has an automated message telling you all the things you can do on their website! But you can't because there is no way! Scammers! I can't wait till I get a hold of you jerks!

I have tried reaching out to Groupon with no luck through their phone numbers, email, customer support, my stuff with no luck whatsoever. I was suppose to receive 5 codes to redeem for coasters but only received one. That code is **, which I have redeemed. I spoke with Diane at Personalized Mall & she informed me that I needed a total of 5 codes. I am out $50. If you can be of any assistance that would be great. I don't think I'll be purchasing from them again. Thank you.

This is a direct quote from an email I received from Groupon when i disputed 4 items ordered, a service and a restaurant deal purchased AND signing me up for their Select program: "Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened." 4 separate transactions made accidentally all at the same time? Highly improbable!

This "offer" is supposed to give you instant cash back back to your account when you link your cards. I have tried it 5 times and it has only worked twice. I end up having to write/contact Groupon and email proof of my receipt. The research can take days with the outcome usually being a credit in Groupon bucks instead of the cash back! Strangely, even with a receipt, they "can't find proof of the transaction." Shady company!! Going to use my "Groupon bucks" and be done with them forever.

On August 16, I purchased a small boat outing for 4 people through Groupon...which I have used numerous times. This particular time, I was charged, was never emailed the vouchers for redemption and then 2 days later the purchase was, armed as redeemed. I am now going back and forth with all 3 merchants to get this resolved. I called Groupon and I also tried a live chat... the operator ended the chat after ‘reviewing’ my information, order number and Groupon number. I have to say I am very disappointed in Groupon. I wonder if Tiffany Haddish knows the type of customer service they are providing to their consumers.

All of my friends rave about how great Groupon is. (Lies.) I purchased a Zombie Scavenger Hunt for our Trip to Atlantic City. First of all it was too much trouble to download then you have have to go to a place and your guide will help you through your mobile phone and check your email. Unable to get the app going the so called ”guide” was useless. After 30 minutes of frustration we attempted to contact Groupon. No customer service. There is no one you can talk to. You have to email or “live chat” which did not work. Very disappointed and will never use Groupon again.

I used to love ordering from Groupon. If you had a problem with a merchant, Groupon went out of its way to help. That’s not the case anymore. We bought a Groupon and tried to use it but 1) the merchant didn’t answer or reply to our first three attempts to schedule. Finally the merchant answers and we scheduled our session. We drove out to the address only to find no sign of a business. We called the merchant and surprise surprise no answer. I reported this to Groupon. The first guy said, "Prove to me they’ve gone out of business." The second one said, "Make efforts for 7 days" Why is it my job now to reach out to their merchants??? Looks like I’m eating $45 and just not shopping on Groupon anymore.

I went to Sam's Club and was told due to the changes from Groupon they no longer have the information from Groupon to open my account as they once did when I purchased the Sam's membership in the past. I tried contacting Groupon but there's no customer service number to call so I went to the site and entered my problem. That was two weeks ago. My problem still hasn't been resolved. I've made purchases before without any problems. In fact the service providers have been great and fulfilled their end of the bargain however this was not the case. This time I purchased an item, went through the correct process for a solution and haven't heard any response from Groupon so I'm out of my hard earned money not only for the purchase but a response from Groupon. I'll never use their service again.

In November, I ordered 3 pairs of Swarovski diamond look earrings. I received 1 pair, but, not the other 2 pairs. I want my money back, but, cant reach Groupon. Also be careful of some companies who sell products on Groupon as a lot of the merchandise is pure crap. Be careful of the blanket company that puts photos on blankets. Total disaster sent me 2 of the same blanket instead of one photo blanket for each child separately. Don't use them.... It is crap!! Groupon customer service is also CRAP. If you have a problem you cant reach them!!

Bought A dry cleaner voucher from Fresh Cleaners on Dobson and Germann to dry clean my workshirts. I was told that the voucher did not count for dress shirts or dress pants or ties. It only work for a suit. Well I contact Groupon to let them know that that Store was false advertising because the picture on their logo on Groupon has dress shirts on it. Groupon says they can’t do anything about it. To me if you’re advertising on my company and you’re not giving my customers what they purchase then I need to step up and fix that problem instead of saying there’s nothing we could do about it.

I bought 2 pairs of snowshoes from Groupon some weeks back and the incorrect size arrived. I arranged a return using their nominated collection point and returned the goods. Groupon advised they would only refund once they had received the goods even though I was returning to their nominated agent. The goods were returned and the tracking shows that Groupon have received the goods. Groupon are now failing to respond to my many emails about getting the refund sorted. Hoping this will get resolved soon.

I was interested in purchasing tickets to a concert. I received an e-mail from Groupon about a FLASH sale offering a 30% discount. I decided to purchase the tickets because of the additional discount. I typed in the code and was not given the discount and charged for the tickets without my authorization. I contacted GROUPON about this and they refused to give me a refund stating that it was a final sale. Since I did not authorize the sale I found this to be unacceptable. After a live chat, and a 30 minute phone call, I still did not get my money back. Their mistake should not be at my expense. I see that many other people have had this same experience. I will not be buying anymore Groupon's in the future! Terrible customer service.

I purchased 2 Vouchers for Athens Greece and when I called to reserve them I was told that the departure cities that I have picked and paid for were not available anymore. Gate 1 suggested to call Groupon and ask for a refund since the deals that were sold are not valid anymore. They did process my refund very quickly but upon receiving it I had noticed that I lost 134$ due to the US/Canadian Conversion. To me, it was not fair that I had to lose money because of Groupon's fault. How is this fair that they don't issue you your actual refund when they are the ones at fault? They should include this in their policy. If they are not going to give you what you paid for at least give our money back. Very very upsetting.

Due to the fact that my reservation was not honored, my husband and I were forced to spend $117 that we had not budgeted for. All other nearby hotels were booked up and we had to take the only vacancy available as it was 11 pm and we had just driven 5+ hours after having worked all day. Tired and frustrated by the fact that we had no way of contacting anyone with any authority to remedy the situation on a weekend, our “fun weekend away” turned into a nightmare weekend that we just wanted to end. When I was finally able to contact customer service, I was told that after three days they had still not been in contact with the hotel regarding my issue. The second time I contacted customer service by phone was the second time that they were more interested in selling me something than resolving my issue.

I was in Las Vegas with my family. I bought tickets for a show (fireshow) that evening. Right after I paid for the tickets, Groupon closed down my account with no warning. Customer service refused to provide a refund, and refused to reactivate my account. They said "I'm sorry sir, you violated our terms of service". Apparently, my account was flagged and shut down because I used my wife's credit card to make the purchase. We weren't able to attend the show, because Groupon stole our money. They never provided the tickets we paid for.

I was interested in using Groupon for good local discounts. I signed up, paid my $4.99 "monthly fee", only to discover that there were VERY FEW, if ANY Groupon coupons that were available for my local area. The closest that were of any interest at all were more than 50 miles away! I immediately cancelled my subscription and requested a refund of the monthly fee, only to be told it was non-refundable. Don't waste your money on Groupon!

Groupon has no live customer service that can be reached in less than 1 hour. Groupon allows you to purchase from Merchants you have already used your one time Groupon with which is frustrating because you may not remember that you visited the merchant. As a result you make this purchase and the merchant will not honor it after you have already spent the money. Then you are locked in to spending at that merchant. This is a business that should be shut down. I have been trying to use a Groupon for two years that was a gift. The merchant is impossible to contact. Finally I request a call from Groupon which took an 2 hours and 30 minutes and another hour for them to call back. I was told that the person who purchased the Groupon will need to request a callback even if they are right in front of me. So now I need to spend another 2 hours with my husband to contact them again. I am considering just suing.

Bought a Groupon gift card from Kroger for $200. Received an activation receipt from Kroger. When I tried to use it on Groupon, it said my code was invalid. I have tried every way I can find to contact Groupon. Including asking for a return call several times, and emailing. No response, other than email telling they would get back to me within 24 hrs. It has been 6 days and have not heard from them. Kroger will be getting them there $200, so as of right now Groupon has stolen $200 from me.

I purchased a Groupon to take the kids to an event place. Same day. Practically left 1 hour after purchasing the Groupon. Drive down there only to find the the business is closed because they are going out of business. Groupon not reachable in any way to contact solving any type of problems customers are experiencing. The phone number no longer works. Well you can answer and select a number only to listen to music all day, but never reaching anyone. The Live Chat is gone from the website and you can't even email support! The website no longer exists. You are only allowed to see the FAQ which won't lead you to email support. Bad Bad Bad! You lost a VERY loyal and longtime customer Groupon. I am sure I am not the only frustrated and super disappointed customer! I'd rather give my money to charity than loose it to Groupon!

So Groupon showed a deal for a hotel stay for around $15 a night in Myrtle Beach. When I was trying to research each, after I clicked on the date, it was showing me around $150 a night. So I went through the steps of booking it and put in a promo code to see if the price will decrease back to $15, but it didn't. Somehow I accidentally hit the submit button and I immediately emailed Groupon to ask for a refund. They told me they would have to investigate because that deal was non-refundable. I reminded them that it was an accident and asked them why was there price difference. They stated, again, that they will have to investigate and get back with me.

I've used Groupon over the years but recently they tried to cheat me out of $174. Their customer service used to be decent but now it is almost impossible to get someone on the phone unless you are trying to purchase a voucher. I was charged twice for a Groupon and even after I provided a copy of my statement proving this and they confirmed that I had a single purchase, they still would not refund the money from the double charge. After weeks of being given the run around by their online customer service, I reported it as a fraudulent charge to my bank. Despite valid proof that I was double charged, they continued to try to cheat me out of my money. The situation was finally resolved 2 months later in MY favor! Buyer beware!

I have had the most frustrating experience with Groupon that I have ever had with any merchant. First, I had items in my cart and coupon codes to use when I was ready to check out. I had attempted to use a coupon but hadn’t spent enough. At the checkout I updated my address. I put many items in my cart, got tired, and woke up the next morning to learn that somehow I had purchased all of the items in my cart, no discount, and the address change hasn’t gone through.

I thoroughly enjoy the purpose and services Groupon provides, however I have had a very unpleasant experience of trying to find their customer service. They no longer do customer service over the phone. It is all online, no issues, except I cannot even get as far as a chat screen to request a refund for a Groupon that was gifted to me by my Husband where the Vendor is no longer associated with the business. There is no contact information other than an address, and the vendor has not been at that address for at least a year and a half. Buyers beware if you get a Groupon, you are stuck with it.

We purchased a listed Groupon which they both provided fake confirmation of reservation and altered the agreement substantially after the purchase was made. They took our money and left us with a worthless groupon and no reservation (per the hotel involved). Their response so far has been to admit guilt 3 times in writing, take our money, hang up on us in a "chat", provide confirmation of reservations that do no exist, and offer (after hours of effort by us) to "make things right" with $35 dollars in groupon bucks (stole almost $325 to date...).

I purchased lanterns on Groupon. The site was ChineseSkyLanterns. I paid shipping. Never received a confirmation or anything. But they took all my $. I’ve chatted with Groupon and they have gotten me nowhere. I’ve also contacted the lantern company. Of course they both say 24-48 hours & i never got response. Now I just went on Groupon to see the sky lantern site. And it’s no longer going. It had great reviews when I purchased but now the reviews are awful. And a lot like mine, took our $ and didn’t send anything. I would think Groupon is responsible for this!

While GroupOn does provide good deals on items, you are completely screwed if you ever have issues with any purchase from this company. Their customer service is literally the worst of any organization I have ever dealt with. I have attempted to get help using their chat, email, Facebook, receiving phone call etc and nothing seems to work. I am going on 6 ways with literally 0 way to communicate with them.

Groupon sells many different types of deals, but beware anything you're not totally familiar with! If you're buying a Groupon for a restaurant you know, a movie theater, or the like, it's fine, however if it's mechanical, especially refurbished, it's likely crap! If it's clothing, the item may be true to size or way off! The problem is that they make it so difficult to reach them if you have a problem, that when you do, the 'warranty' has expired, so you're stuck; therefore I'll repeat: Buyer Beware!!

I purchased Groupon tickets for a Canadian attraction, from a Canadian IP address, using a Canadian credit card and nowhere in the entire transaction did it mention that all prices are in US dollars unless otherwise stated. The currency charge added to the purchase price by my credit card ended totaling more than if I had bought the tickets directly from the attraction. It took several attempts to even find someone in the Customer Service Dept that understood what had happened but in the end, not able to provide any compensation. I purchase from a number of US companies and have not come across one that does not indicate that the pricing is in US dollars (especially on the payment page). I think it is very misleading for Canadians who use Groupon. Hope others read this and shop elsewhere for their discounted attraction tickets.

Hi, I bought a Groupon voucher two years ago and whenever I tried using it the business owner keeps informing me that he is closed for this year and I will be able to use my voucher next year and so on. This year the business owner confirmed that he is closed permanently and I need to get back to Groupon to get my money back since he only gets his money when the voucher is scanned at his premises.

I recently purchased a Groupon for C$90 worth of Photobook Canada photobooks. I completed 2 photobooks, and attempted to use the Groupon voucher to pay. Photobook Canada would only accept the voucher for 1 photobook, which was far less than the total value of the Groupon. When I called customer support, they were very unhelpful, despite me reading to them what the Groupon stated. They suggested I call Groupon. WELL!!!! What a lot of frustration! First of all, it is very difficult to find any link to directly contacting Groupon. When I did finally find a contact, my choice was a "live chat" or request a phone call. The groupon site indicated there was no one available for a live chat, so I requested a phone call. The site suggested approx. 1 hour window for call back.

I booked a Ramada Inn by Wyndham in Pigeon, Forge, TN. The motel was run down and dirty. There was feces on a towel, blood on the bedding, hair in the shower, spiders on the walls, ripped bedding, etc. I was told by the hotel staff that they could not refund my money because I booked through Groupon/Expedia (didn't realize Expedia was involved when I booked).

Groupon did contact me back and refunded the detailing price.

I ordered Hushed so we could sell household things online without our regular cell phones constantly ringing. You need a code to activate. No code was sent. I contacted customer support. I was told "our system is slow, wait 24 hours". I got an email immediately asking how customer service was, but two days later I still had no activation code. I have contacted PayPal to cancel the payment and will NEVER USE THIS RIPOFF company again! BUYER BEWARE!

I ordered a tank top which was on special for their Black Friday in July. Dog print lower bottom LG. Originally 30 dollars plus some. I can get it for 17.99 plus tax with their deal. OHHHH I received it Today! Print all the way up the tank top. Way way way too big for a large. Can't get ahold of customer service. Oh and it's cheaper today than what I paid for. Thanks for PJs! Which is not what it was for! I took my card off and deleted their app.

I received an email from Groupon, there giving me a credit to use within 180 days, I'm very happy to have this resolved within days of my complaint, Thank you Consumer Affairs & Groupon.

On July 11th I purchased a Real Estate Express Package. The redeem code did not work. I contacted Groupon and they were suppose to call in 24 hours. I contacted them and they traded my package for a package with yet another invalid code. I was then referred to call Real Estate Express who's office is closed on the weekend. When they traded my package in that I paid $299 for the new package was $275 so I was left with a credit for $24 Groupon bucks.

I ordered a bunk bed with trundle from Groupon on July 7th. It was shipped out several days later with no issue. The issue came on July 12th when they sent me an email that stated they messed up and the price I paid was correct but it was for the trundle and did not include the bunk bed. They are sorry for any inconvenience and I can request a return shipping label. After spending an eternity trying to contact someone to tell them this is unacceptable I kept getting the run around. I had to send them my original confirmation email to show them what I ordered.

I purchased a voucher for a full set of eyelashes. I had a baby and with my new responsibilities, I forgot about the purchase. The Groupon expired, but according to the website, I could still use the amount I paid to go towards a service. I contacted the merchant and was told that the amount paid would not be honored because Groupon never paid her any money. I reached out to Groupon's customer service. I was told that they would credit me for half of what I paid for the service. I informed them that this information is not listed on their website policy. I was told to take it or leave it. The customer service supervisor even threatened to hang up on me because I told him that they were ripping me off. He tried to make it seem that I was out of control and was doing something wrong by asking for a full credit instead of the half being offered.

I purchased a pair of shoes through Groupon. The wrong size and the wrong color arrived. I searched and searched but could not find any way to contact Groupon. The only thing I could do is send an email to the shipper. I did so and they promised me a refund once I return the shoes. Why should I have to pay for their mistake? Who at Groupon is responsible for their vendors? It is extremely frustrating to work with Groupon!

I was visiting my dad who needed help ordering a Groupon. I use Groupon a lot so I know how it works. When ordering, I kept receiving an error that the credit card was not working. After I received the error, I checked my account and no Groupon showing available. I kept trying to order (multiple times) and always received the error. I was getting frustrated but it finally went through. Well guess what, all those multiple times that I tried actually ordered a Groupon. These Groupons were not showing in my available list until a couple of days later when I went to use my Groupon. After having to search their site for someone to call, finally someone calls and says, "Sorry! No refund for you." I usually don't get mad but I'm mad!!! Seriously, this is how they are going to treat their customers. Poor, poor, poor service!!!!

Before purchasing any Groupons to unknown establishments, I suggest you do your research as I learned the hard way that Groupon does not take any responsibility for substandard service obtained from a retailer using their deals.

I purchased a voucher for a paint nite. Very simple process. Once I opened the voucher to redeem the code it says the code is not available in my country. I contacted Paint Nite and they said Groupon had to sort it out. I attempted to contact Groupon and THIS is the answer I get for clicking customer service. “Trouble redeeming? Please contact Paint Nite directly regarding any difficulty you may be encountering on their site. They can be reached at info@paintnite.com. Since they are more familiar with their website, they will be able to provide you with a quicker resolution. Unfortunately, we will not be able to assist you with any redemption or scheduling inquiries unless you have contacted Paint Nite first. If you do need to contact us regarding your redemption or order status, please provide us with the ticket number from your conversation with Paint Nite.”

I was searching for a vacation getaway, clicked one I might be interested in, decided against it, thought I hit the back button but apparently hit the purchase button. Attempted to contact Groupon immediately to no avail. Tried to call the number for the hotel that was listed on the deal to hear it was disconnected. I searched and searched until I found another number for the hotel. The lady there was sympathetic but said Groupon had to cancel, gave me a couple numbers for Groupon customer service but also informed me that no one ever answers them. I’ve chatted with Groupon repeatedly, and I receive automated emails saying they are still working on it but haven’t been able to get in touch with the hotel.

Purchased three tickets to Universal Studios. Noticed the dates were not valid for my trip 2 minutes after hitting submit.. Contacted customer service and they told me there was nothing they could do.

My wife purchased Mario Andretti Racing Experience for me as a gift through Groupon. It wasn't something I wanted. I thought we could return the purchase like you can with any other company. I called Groupon to request a refund and they denied the request. It seems somewhere Groupon states it's a no refund purchase, but my wife didn't notice anything about that on the purchase page. I've talked to both Groupon and Mario Andretti Racing Experience now and neither of them said they will refund my purchase. It seems pretty lame that big companies can't make small consumers happy by fixing things like this. I don't recommend using Groupon if you think you may need to return your purchase.

My purchase didn't go thru, I have chatted and called several times to no avail. Finally, I told them to cancel the order and I was supposed to receive an email confirmation of the cancellation. Still had to call again because I had not received an email to cancel the order. Talking to foreigners who do not speak American English and don't know what they are doing. Done with Groupon.

I don’t look on Groupon but once maybe twice a week due to the offers being so limited & boring. Offers are mediocre, it’s the same thing every day. The offers that require shipping, I don’t even look at those due to the shipping fees are ridiculous & not worth the offer at all. Would be great if offers could be in my area, I’m only 20 min away from a huge city & the town I live in has tripled over the last 4 years!

I have been repeatedly cheated by this company - I keep threatening to complain but they don't seem to care. So, today I am making good on my promise to expose their wrongs. I have many emails back and forth between me and Groupon - if anyone at Consumer Affairs wants to read all about my negative experiences to know that I can back up what I say, they are welcome. In brief, this company uses lies and misdirection. I am now going through my credit card statements.

Not very service friendly, no phone #. Have to chat. Not helpful at all. Was buying a couples massage in Las Vegas and all I wanted to know if date we wanted was available. Customer service said have to call the company ourselves.

I purchase a Groupon and paid over $150 for a service. 4 times the appointment was either a no show or a cancel by them. I cannot get in touch with a person from Groupon, their email form does not Let me type anything. Very angry.

Currently stranded in a foreign country without a place to stay because our order through Groupon said payment was accepted and we just had to show up to our resort with our IDs. Resort has no reservation on file for us. Customer service basically said we were on our own, they could cancel the transaction. Will NEVER use Groupon again. Nothing but horrible service.

My wife was on the site and the next day we were charged with a purchase she did not make. When I called them Riza, one of the agents told me the site sometimes makes purchases because of a glitch. They refunded our money but the purchase was somehow rerouted to the USA. This amounted to a conversion bill of 64.00 that Groupon refused to pay. What a scam. Groupon pocketed the exchange!! STAY AWAY FROM THIS SCAMMY ORGANIZATION! BUYER BEWARE, YOU HAVE BEEN WARNED!

I've been using Groupon for many years. I find the deals are always as advertised and I've never been disappointed in my purchases. I let one Groupon lapse past the expiry - but on the Groupon, it stated that the value paid for the Groupon never expired. I tried to redeem it with the vendor and they would not honor it. I reached out to Groupon's Customer Support and I received a response in a reasonable amount of time and they credited me the amount the vendor should have honored. I never hesitate to purchase a Groupon. I've made dozens of purchases, and I've always been pleased!

I have had issues with three purchases with Groupon in the last two weeks. Might not be their fault but I had to get a refund for two and the third was definitely not what was described. Customer service does contact quickly but were not much help until I emailed multiple times on each item and demanded a refund. Will probably not be doing business with them anymore.

I did not get the service I paid for. I bought 6 sessions at Express Laser through Groupon. The first time I went, the machine broke down and they did not complete the job while promising to get it fixed next time. I ended with minor burns but zero service. I went there a second time and the same thing happened. The machine did not work, they kept apologizing and I ended up getting burned again. I later found out that the store opened this location recently after rebranding, after having to close down their previous enterprise due to poor service reviews.

I purchased a laptop from Groupon. It worked for two weeks and then stopped working. I tried on multiple occasions to reach Groupon via email however to date no one has bothered to contact me. I now chalk it up as a loss and will never order from a Groupon again. If it were possible to give a zero star rating I would have preferred that to the one start that I gave them. Buyer BEWARE!!!

I have had repeated issues with their system when I try to pay. After going in circles- with completely worthless email responses- I was told to schedule a call. The agent was very difficult to understand and was not helpful whatsoever. When I asked to speak to a supervisor she mouthed off. When I responded in kind- she hung up on me. This is insane. My issue is still unresolved- so I will have my bank handle it (which will cost them a fee) and never shop on their site again. Buyer beware.

I had GROUPON customer service contact me about charges I did not make on my account. When I asked to speak to a manager he could barely understand me and I definitely had a hard time understanding him. When I explained that I did not make these charges all he kept doing was repeating when the GROUPON was purchased. I told him I already knew when they were purchased due to it being on my bank statement. The problem is that I didn't authorize the charges.

Good luck using Groupon. Tried it out on a $30 voucher for Hooters. Error message after error message. NO CUSTOMER SERVICE. I am glad Groupon only burned me for $15. When you try to reach customer service you get nowhere. Lesson learned.

After receiving my email confirmation I identified my tickets were for the wrong date. I contact Groupon regarding the error in hopes of getting tickets for the correct date. They were in no way willing to work with me. I contacted them immediately after receiving my Confirmation and was told my tickets were a final sale. I will be disputing my charges with Discover because this was not the date I requested. Last purchase for me. Discount or not.

I will admit that part of this is on me. Way back in 2016, I purchased a Groupon for frozen yogurt. I paid $12 and got $20 credit. The bonus credit would expire in a couple of months. I then forgot I had the voucher and the yogurt shop closed down. When going through my account, I saw that I still had the voucher, but it was marked as expired. I read the fine print. The $12 I paid would last forever, but the $8 bonus credit was long gone. Fair enough, I just wanted the $12 which I couldn't use because the store had gone out of business.

I have never had a good experience with Groupon Customer Service. They give different information each time you call and depending who you speak to they can do different things to help you apparently. I felt they were rude, inconsiderate and I could tell just wanted to get me off the phone/chat so they could get to the next customer (I had the same experience with multiple people). I find many of the other companies I need to contact value my business and make me feel appreciated as a customer but not Groupon. They do sometimes have good deals but it is not worth the hassle and frustration if you have a problem or issue and having to deal with the people who work there.

WARNING!! Never buy perfumes in this company or you will lose your money. I bought two perfumes because I already had that perfume before. I bought one at Macy's two years ago and kept its smell throughout the day. The perfumes I received do not have a fixative, after an hour there is no odor. I feel that I have been robbed. I'm sure that wasn't an original product. I spent $242 not to receive an original perfume. I think it is not fair. I contacted Groupon's Customer Service, but the only answer was that they cannot accept the return of these perfumes.

I currently joined Groupon Select while making a purchase. Although the membership email came before the purchase confirmation was still charged shipping. Since I didn't intend to sign up... I thought I would simply cancel the membership. It has been less than 12 hours. I have repeatedly tried to contact customer support and the emails are bounced back. The was no confirm purchase on the membership. No quick way to cancel and I didn't even get the free shipping. I would understand if I had benefited from the membership that I'd be locked in but I didn't. I tried to cancel immediately after realizing the mistake. It really seem like Groupon joined scam marketing tactics. I am considering canceling credit card and deleting Groupon app forever. This is not appropriate practice for a reputable company.

I made a mistake buying a restaurant deal with Groupon. I couldn't find the box where I can put the promo code. There was no phone number to contact customer service, only email. So I did email them to see if they can cancel my order so I can order it again with "promo code". They refused to do it and told me "all sales are final". I won't give my business to Groupon again and warn my friends not to fall into their cunning scam business practice.

Upon looking at Groupon “deals” I came across what I thought was a fun event for me and my family. I’m comparing prices with the actual excursion. It was only a few dollars savings, but I thought I would purchase from Groupon, to continue to give them my business. Making my Canadian excursion purchase, with my Canadian Credit Card tied to my Canadian address and my Canadian Groupon account, I later came to find out my purchase was charged in US currency without stating it clearly at ANY point during my purchase. Which means, after the hefty price plus currency exchange, I was actually paying MORE for my excursion than anyone else booking it directly with the company! I tried resolving this issue with Groupon and after dealing with three different people I was told that the fine print says “final sale”.

I had a second bad experience with a service from vendor that was offered through Groupon. In both cases, the vendor was impossible to contact - either the voice mailbox was full (first vendor) or the vendor never replied to phone calls and texts. The money was already paid by me and they just did not want to fulfill their commitment, presumably because it was a much cheaper rate than usual. I have tried to contact Groupon to complain and to potentially get a refund but have given up because there is no way to contact them on their website. I will NEVER use Groupon again. VERY POOR VALUE - not a deal!!!

I had purchased vouchers for a Paint Night. When I tried to redeem them, the link no longer worked. I went directly to the company's website and it showed that they no longer had any locations in my state. I called Groupon to request a refund. Their customer service lady told me that she could not refund me, even after she confirmed that the Groupon was no longer valid. She said that she would make it so that I could trade in the voucher and purchase something else, but that I would have to do it before the Groupon expired in 23 days or I would loose the money I spent. I asked what if I don't find anything that I want before it expires and she told me to just look and find something that I might like so that I don't loose all my money.

Groupon sells manufacture defects. Companies that use the cheapest material that is not the same material if you bought it in a real store. I bought ear buds lasted 1 hour. Harris boots last 3 months and the bottom fell out. Clothes, electronics or anything made are all cheap quality and cheaply made. It's only a warehouse for companies to sell their products using the cheapest material. Usually products has manufacturer's warranty. Not on Groupon. They will not give you any contact info to contact the manufacturer or store that sells the product. Also you can get the same product at a better price shopping around who treats their customers better. 30 day warranty is all Groupon gives. You do not get manufacturer's warranty because Groupon does not give you any information to contact the manufacturer concerning defects. Other online stores give you the manufacturer's info.

I recommend not to buy any electronics from Groupon Goods. I bought an iPhone7 from them in December. The phone was completely dead by May, as tested by the Apple store. Groupon Goods says it had to have been returned within 30 days to give a refund. I even asked for store credit and not a refund but they refused any help, after three written attempts on my part. Groupon Goods does not stand by their products, which in my experience seem to be inferior and that’s why they are sold at a discount.

I purchased a $149 voucher $250 value and the restaurant has gone out of business. Groupon refuses to give me a refund for the amount I paid, and is offering me 50% of what I paid on Groupon bucks. Gross. I hate this nasty company.

We purchased tickets thru Groupon for a Luau dinner at Sharkey’s restaurant in Myrtle Beach SC. When we arrived at the restaurant, we were told they haven’t had that dinner show there in over a year!! We were not alone, there were other families there as shocked and upset as we were. The owner of the restaurant offered no way of compensating us, and told us to call Groupon. The very rude person we “chatted” with said the sale was FINAL, and no refund was to be made! After a couple minutes trying to explain the situation, we were told they had to disconnect this call in order to help other customers! We asked to speak to a supervisor. We are still waiting for that call. We will never use Groupon again. What a scam!!

I opened a Groupon merchant account. Then I wasn't able to keep my business open due to a partner leaving. So we closed. Groupon said they were taking our company down and we didn't even have any transactions yet. They didn't. They removed our merchant account but keep our business up on the page and keep taking people's money. I keep getting angry people calling me about not being able to use our groupons. Then Groupon doesn't return their money. This is complete fraud.

When purchasing a deal, had the option to purchase a Groupon select membership at checkout. But then once I purchased the membership, the discount didn't apply to the deal. Very misleading. Customer service was lackluster. Had 3 different team members replying on my questions with very different answers from each of them. Was told that I can't have my money back for them membership, only able to get credit. Very irritating and frustrating.

I made a purchase and within 15 mins. of that purchase I found another deal on the site that included the activity in a Value Pass. I immediately contacted customer service and explain to them my situation and got "Sorry, we can't do anything". I typically go between TripAdvisor and Groupon but will be sticking to TripAdvisor for everything now because they have a great cancellation process.

I am extremely dissatisfied with the level of customer service I received with the representatives at Groupon. They were unwilling to give me a full refund as I had been previously promised. The merchant refunded my purchase amount of $15 to Groupon and Groupon will not issue me the refund back to the original form of payment. They have instead given me "Groupon Bucks" for the inconvenience I have had dealing with company. I am entitled to a FULL REFUND back to my original form of payment since the merchant has refunded Groupon.

Since moving to Florida 7 months all the Groupons purchased have not been honored. Will not buy any more. Exchanges are very time-consuming. I traded one for a deli near me. I purchased it on 5/20 and when arriving the business stated they quit honoring them on 4/1. What a ripoff! And Groupon does nothing but give you the run around. Worst site and customer service. They are stealing from people and not refunding. When I lived in another state I did not have these issues. When I needed a refund it was given no questions asked.

I purchased a Groupon Starbucks voucher that was advertised as something I could add to my Starbucks app. To make a long story short, I spent about 4 hours on the phone trying to get Groupon to help me as the directions they post do not work. Of course, no one could help me, they were unwilling to refund my money and there was no Manager available. I just decided to use the Starbucks voucher and never do business with Groupon again. Then, I go to a Starbucks store and my Groupon voucher does not even work. Once again, I call Groupon to no avail. They admit that many customers are having the same problem, but are unwilling to take any responsibility.

I have been a loyal Groupon customer and was curious about the new Groupon Select Membership program. I was purchasing a Groupon and at check out it asked if I would like to save an additional $11.24 on the offer by enrolling in Groupon Select. I enrolled, but the promoted $11.24 discount would not apply to the offer afterwards. I contacted customer service and they said the offer was not applicable for the discount. The select program terms and conditions said: "Some deals excluded and not eligible for an extra discount. The applicable discount, if any, will be shown at checkout." This was shown at checkout.

My ordering experiences with Groupon have always been positive. Today I tried to order. Noticed my CC and billing/shipping address were not current. Website is terrible. After struggling to correct the shipping/billing address, prior to updating my CC, I suddenly received the message that my order was placed. I never hit place order. The old CC was still there, so Groupon cancelled the order. The website is so poor, I won’t take a chance ordering from Groupon again. I can understand the lady that complained that her purse was open, and the phone self ordered something she didn’t want. I am cancelling my Groupon account. Unfortunate because I was a satisfied Groupon customer.

I tried to purchase concert tickets, but there was some type of error, and the tickets showed up in My Groupon as pending... but no charge or confirmation email. So I sent a message to customer service to be sure the deal had gone/would go through. After a week of ridiculous emails with Groupon, including 2 times they sent me a link to try again to "purchase the tickets" BUT the link was to a show over 2,000 miles away from me. My area was no longer available at this point. They kept trying to tell me I must have been on another person's Groupon account or a different website selling tickets! Even though I sent multiple screenshots of the pending tickets in MY GROUPON! Soooo frustrating. No more groupon, ever, for me.

I bought the Groupon $40.00 for Sakura Japanese to eat sushi, but when we went to the place we only could order food from a specific expensive menu that was not mentioned when I bought the Groupon. We were there, 5 people, and spend more than $150.00 AND NOT ALLOW to use the Groupon. Unable to get any kind of refund. Also, I have a Groupon since August 2018 for Regal Cinemas. I have been in 4 different Regal watching movies and trying to redeem the Groupon. They try to scan, but the Groupon doesn't work. I try to get a refund, but so many excuses and they did not give me any money back.

My phone was open in my purse and accidentally made a purchase on Groupon for a selfie light kit for $80.... I don't take selfies so I definitely do not need a light kit for that. When I realized what happened I contacted Groupon by chat... Since there is NO PHONE NUMBER LISTED TO CALL THEM, and asked them to cancel the order as at first I thought it was fraud! Anyhow, they told me I could not stop the order but could return it when it arrived. So after it arrived I had to jump through more hoops just to even get a return label. I contacted the 3rd party seller and they sent me a return label. My husband dropped the light kit off at UPS and did not think to get a receipt. Several days later my computer crashed and and I lost the email label they sent me.

Somehow I got enrolled in Groupon Select program on their app and bought a voucher accidentally (without any purchase confirmation and email receipt!). I called the customer service and asked for a cancellation and refund. They refused to do so and tried to promote new programs. You thought you would save more but you got tricked to buy more stuff.

Beware. You cannot get a hold of customer service to speak live to anyone. I have in the past and their service has changed. We requested a refund and never received. Going to deal straight through to the companies and no more middle man. Closing my account.

I ordered a product, received it and was not satisfied with the quality. I then attempted to return the product but was informed by the system that I had not ordered anything. I then rec'd a second item the same as the first. My credit card was billed for two items. I contacted Groupon "help" and explained. Over a period of 5 weeks I was asked various questions and switched from one person to another three times. I was then asked all the same questions again. I typed that I would like to chat with a manager and the correspondence ceased. It felt like the process was to wear the buyer out so that he goes away. I do feel worn out and cheated. Their return policy seems flawed and the staff that I was dealing with was unethical. I like the Groupon business model however, given this experience, I cannot deal with them. I feel scammed.

Someone accessed my Groupon account and made a purchase. I contacted Customer Service and reported the issue. After waiting 6 weeks for them to respond I contacted them again to find out what was happening. I was told that upon reviewing that they could not find the acct accessed and the ticket was used so NO REFUND. They also disabled my acct and I cannot contact them. No useful phone number, no email, no access to acct for live chat, which was a joke. I will never use Groupon again and I will post everywhere I can to get this out in the public. Groupon servers have been hacked and won't be forthright about it and make customers whole. Sad world we live in when a company such as this will do this to customers.

I went to purchase some CBD Vape Cartridges for $15.99 each, which I buy them for $32. Score, right? NOPE! I throw 3 of them bad boys in my Cart and find out I'm being charged another $9.99 EACH for shipping. So, I Live Chatting them up, who told me that's the "merchant's" decision. Hmmm... okay soooo what you're trying to sayyyy issss... you allow these "Hidden Scams/Scammers" to be on your site. That's not protecting the customers, that's ALLOWING SCAMMERS to apply their scummy ways. Now, for one last time... SCAM SCAM SCAM ALERT!!!

Groupon erroneously canceled a reservation I had purchased through them for a water park. When I called them, customer service supervisor Maria ** was rude. They recognized they made a mistake when canceling the wrong reservation and all they could say was that they were sorry. They didn’t offer any solution. It’s really unacceptable that such a large company handled a mistake they made so badly. I’ve bought many items and services from Groupon in the past and I’m totally disappointed at how badly they handled the situation. I will never recommend your company again. I’m a single mother of 3 kids and my kids are so sad we are not going to the water park as I had promised them. Thanks Groupon for ruining my kids outing. My ticket with Groupon is **. Let this be a lesson learned that Groupon doesn’t care about their customers!

My wife and I purchased a guided tour of the MET on our trip to NYC from Groupon. Our guide never showed and we had to pay the MET $50 to get in with no guide. Groupon customer service said all sales final and no refund. Vendors have no accountability to provide service. BEWARE!!!!

We purchased two Groupons for some home services by typing our area into the search engine. Once we had purchased the Groupons, we waited a few days before trying to schedule the services and then found out that both companies do not actually service my area. So, after combing through the website to figure out how to contact customer service, I finally got into a live chat. They were the least helpful customer service I have ever had to contact. They said they won't do anything for me after three days of purchase, not even a credit. Even though, I feel that they should not list services that don't actually come to my area within my boundaries. I have never seen a major company who was this unconcerned with helping a customer.

Their website could not be contacted. I can only assume that they make communication hard so that they can keep purchases that are expired because they were never fixed nor refunded. So I assume them to be selective scammers.

Groupon has made it impossible to receive a refund for a mistaken purchase. I have been attempting to reach ANYONE in customer service for 2 weeks and have failed. Customer service on the website has a section to email them that is glitched and won't keep the words on the page. I have attempted to reach them thru my email directly and I was blocked. I attempted to reach them thru a different email and got a response to a subscription. But when I attempted to send an email explaining my difficulties in reaching help, I was blocked again. Groupon has stolen $90 from me due to their lack of customer service availability.

Mother’s Day flowers offer online for $20 with discount. No mention of a voucher. Instead of getting flowers for $20 I bought a $40 voucher to discount flowers which I end up paying $55 for plus the $20 for the voucher which wasn’t a deal or saving. Never again Groupon. You suck and Blooms flowers suck. Deleting my account ASAP. Rip off.

I purchased 2 Groupons for a Sears oil change and only got to use one because Sears closed their auto stores. Groupon states although a Groupon purchase may expire, the face valued paid can be applied and never expires. When I submitted my request for a refund, Groupon offered me a refund of HALF the purchase price. I requested a supervisor's attention to this matter and received the same answer. I believe I received an automated response and want to report this matter to Consumer Affairs. Their website states the following: "Groupons may always be redeemed for at least the amount the customer paid for it—even after the promotional value has expired" and they are not honoring this.

Not impressed with Groupon at all. For the second time in as many months, my nephew purchased Home Chef for my birthday and Shari's Berries for another occasion. Both times when I tried to redeem, I receive message there are no funds tied to the Groupon code.... Really, because Groupon you're deducting the money from his account. You can't speak to anyone at Groupon, as they have chosen to NOT have an inbound number. So far, Groupon has collected $85 and there are no goods or services that can be received. RIP OFF - and yes, there were/are expiration dates for each item he purchased. Don't bother trying to chat with anyone, when you have an issue, they will ONLY discuss with the person who purchased. So, basically, folks at Groupon are NO HELP.

They will flat out break the law to refuse your refund, even when they send you the wrong item. I spoke with 5 different associates and all gave me canned cut and paste responses telling me they cannot help me. Disgusting criminal practices that do not care about you as a consumer. If you buy anything make sure you really want it, cause even if you don't get it you are out of luck. BEWARE!

I bought bed in bag set. It was bought as a new purchase. They sent a used item. I returned it using their label. They send you updates of return using their system. The USPS does not recognize their return labels code sent by them through email. So I looked at the label again. Groupon list the wrong label number. However, even when using the right label USPS has put the item on hold for some reason. It has been 2 weeks. I still have not received a refund. Groupon also access my banking two times. They did a pending charge of the purchase amount when I purchased the item. Then charged me again once the item shipped. They should have just debited me for the purchase charged that was pending. Instead, they create a brand new charge. This generated 2 charges of 139.00 within 3 days. So for over a week my bank reduced my balance by over 280.00.

Their telephone number tells you to go online. You can't speak to a person ever. Bought a subscription for home delivery of local paper. Never came, can't contact anybody. Second time this has happened, first was with restaurant. Will take them off my e-mail and never use again. This was $48; I'll call credit card company and cancel but who needs the aggravation.

The vendor would not honor the Groupon since it was expired. I contacted customer support and they said they could do nothing since the Groupon was expired. Be wary!!!! Groupon no longer honors their expired coupons..

Read the small print. I was new to Groupon so I purchased a Sam's Club membership. When I called to find out how redeem it they told me to come in. MISTAKE. The lady at the desk helped me set it up so instead of getting the best package I had paid for with Groupon I ended up with the lesser package. It cost me another $55 to get the package I wanted so I saved nothing not to mention I never received the free fruit basket or the 15% discount on my order. I will not be going through Groupon again.

Do not purchases any service from GROUPON. They don't back up any company on their site. They don't show any bad reviews that are wrote about anything that they are trying to promote. I got a coupon for Lash extensions for Laura Warren at Meraki Salon & Spa. Groupon had a great deal for them. I seen all these great reviews on there. Set up appt only for lady to reschedule the time. Went to appt, they looked great and in less than 3 days they all fell off. I have gotten Lash before and know that they are to last for weeks.

POOR UNDERSTANDING OF THE ISSUE AT HAND AND NO REAL SOLUTION PROVIDED. I spoke to one of their managers, Jay ** (wouldn’t give his full last name) in customer service and he said, “We don’t guarantee the product we send to our customers because we can’t guarantee what the back office and warehouse will ships out" (what an answer). This matter could have easily been resolved if they had competent customer service representatives.

Groupon return is a minefield with no escape route. I ordered socks from Groupon, they sent me colors other than what I ordered. Can't get in touch with return dept, sent to computer repair. Don't go there! Groupon is definitely a no no regardless of their low cost.

Purchased $40 Groupon for ProFlowers, initially voucher was not available immediately because Groupon was ‘down’. Then unable to complete purchase because ProFlowers said 16 digit voucher code was invalid or expired. There was no disclaimer as to what or how many items can be ordered. Called ProFlowers and rep tried to keep me on phone as long as possible saying he couldn’t understand me, English not good, he’ll resolve it but wanted credit card, offered discount, ... terrible waste of time. Spent 1 1/2 hrs on phone with him because I thought he was disabled. Groupon refunded the purchase only because it was less than 3 days and after trying to get me to take a ‘credit’ for future Groupon purchases. Very shady.

Groupon basically peddles junk companies and their lousy deals - which look good but if you research the companies offering the deals, you see that they are terrible companies. I got scammed twice and now I know how their business model works. Basically, peddle junk that people would not normally buy - and then market it to make it sound like you are getting 90% off! Well, I am probably too naive to have bought into it but after losing a little money, I am wiser now!

We booked our Saturday tour on Thursday evening. We never received a email confirmation or even a receipt that our card was charged. The Groupon stayed processing. We contacted customer service to which we were told it was issued and “just show up”. We call the service provider to confirm this to which we were told they had no reservation and they were fully booked. We asked for confirmation of via email and were told “they required 24 hour to send a email”. We then contact Groupon again to be told the trip was FINAL SALE! How is a trip you cannot even get on final sale?

I purchased two pairs of running shorts off of the Groupon website sold by CharmLeaks. The shorts was purchased on March 30th, but had to be purchased separate which required double charging of S/H. NOWHERE on the page did it state that the shorts were coming from China. One pair of socks arrived from China on April 19th which of course was not my purchasing item. My bank also alerted me of a potential fraud alert and closed my credit card. Groupon was notified via a request to call me (never received a call) and Live Chat. The merchant was notified as well. They stated it was a mistake and they will send the shorts. The shorts was sent and was stuck in customs for over a week so I didn't receive them until a month later of the purchase date. I purchased the shorts for my daughter for track practice. Track is over now.

Misleading advertisement about oil changes. Lied about locations and customer service is through chat. Worst experience I have had in a long time. First rep ended the chat while I was typing. Truly sad a multi million dollar company can't service a call center or get a supervisor.

Abysmal company that should have failed years ago. Received wrong size shoes. No customer service phone number. Online chat cuts me off when they can't deal with the problem. Broke down website now refusing to allow me to use chat a second time. Screw Groupon. They can fight for the money with my bank.

I signed up for new account in https://www.groupon.com/. After signing up I purchased a Skydiving for $145. They said they will email the Groupon to my Email id with details. I never received any update, so I live chat with their customer support team they said I will get in one day. SO I tried today logging to my account and it says account doesn't exist and when I try to reset my password it again says email id not linked to any account. I try to contact their customer service but they are ending the conversation as soon as I told them the issue and blocked me. These guys are frauds. They take credit card number and disable your account. Please be aware of these frauds.

I ordered a pair of shoes on April 10th. As of May 1st they didn't arrive and the only thing that customer service could do was offer a refund. They were unable to track my shoes despite the fact that they use FedEx. The tracking was wrong. I requested a refund, but now I'll have to wait 10 days for that as well. Never purchasing an item on Groupon again.

I have ordered things since January 2019. I DO NOT recommend Groupon. I have been ripped out of so much money with them. I am trying to utilize the items I’ve purchased per the terms & conditions. I have not been able to use ANY of my Groupons as of May 1st. I have a concert tonight & the seats I purchased, ARE NOT the seats they gave me. I purchased floor seats and they gave me seats somewhere totally different. I am not happy. This is playing with my money.

I am very disappointed with this company. I was told by my friends three of them as a matter of fact that there was not a charge for Groupon. When I went on the other night it asked me for my credit card like a jerk. I put it in and immediately was charged $10. That was taken out of my account less than a minute later. None of my friends pay $10. I have asked several times in a live chat, "Am I charged $10 a month?" Is that a hard question to answer? Immediately they end the conversation with me. I will be reporting them to the Better Business Bureau.

When making a purchase on Groupon I never thought that I would have a problem after all I have purchased from them many times before. Unfortunately this time was different. I purchased 3 tickets to Universal Studios on Groupon, almost $700. My initial purchase I made an error and purchased 3 children tickets instead of adult tickets and this is where the nightmare began. There is NO number to call customer service if you experience a challenge. Due to the nature of my purchase I could not request a callback from customer support. I had to go under another purchase to request a callback.

Purchased a massage for my wife. She set up an appointment for the following week. When she arrived at her appointed time, no one was there. The lights were out 11 AM. No one answered the phone. Voice mail was filled. Started a dispute with my credit card. Groupon told them they issued me a credit back to my card. They did not. Groupon said they issued me a voucher. I did not want one. I simply wanted my $35 back. They show no phone number, so you can only communicate via e mail.

I bought some tickets off Groupon for a show, rented a limo, and me and some friend took the day off of work. When we get to the venue in the limo, the venue is closed and a man said the show was rescheduled in 2 weeks. The total for the 5 tickets was a $105, so I contact Groupon to get a refund for the tickets because financially I cannot go in 2 weeks. I'm talking to Groupon while still in the limo and he says he will refund me the money. The next morning I look at my account and $25 is refunded. I call Groupon back to get the rest of my money, then they put $35 Groupon bucks in my account. I don't want Groupon bucks. I want the money to go back on my credit card, and where is the other $45. I ended up calling my credit card company to dispute this.

I purchased a refurbished cell phone from Groupon. The phone came, it had a lot of glitches, so I returned it. When I didn't get a refund and I could not reach Groupon Customer Service, they're operating hours are limited and I work all day, I reached out to my credit card and they disputed the charges. I thought everything was fine and the credit card company would handle it; but 8 weeks later the charge appeared on my credit card again! Groupon claimed that the box I send back was empty. I happened to have a day off of work and spent 3 hours contacting Groupon, I finally got to "chat" with a representative. She asked me if I had "taken a picture" of the box I sent, do people do this I asked? Anyway, after an hour of trying to resolve this with the representative, she said, "if you send us proof that the dispute is taken off, then we will investigate the "empty box"!? Me and my family have deleted Groupon, though I am still working on this problem.

I ordered something on Groupon that was supposed to be a wicker couch. First of all it was a corner piece. That is it! They mark for returns and I contacted them for the return and what they claim they would help me with was just another site, the USS store, which is another scam! They said I could return it but did not send labels. They list no other way of contacting but through email. Anyways getting through and getting label has been ridiculous. They would reply with stupid remarks and avoid even sending the label!

I purchased a Groupon for Photobook America. The Groupon clearly listed the type of book and number of pages and I could choose from multiple different types of books. The fine print said shipping/gratuity was not included, but doesn't specify charges for anything else. Once I get done creating the photobook, approximately 4 hours of work, exactly the type and specified number of pages, no add-ons or other embellishments. Now the website says I owe an additional $32, 4 times what I paid for the Groupon, and that's in addition to another $12 in shipping costs. There is no explanation for the additional cost, it's just the base cost for the book, and there is no way to contact the company. So I go to Groupon and there is no way to contact the company or leave a review of the company.

I purchased a Groupon for laser eye surgery at the Lasik Vision Institute. They deemed me not eligible for laser eye surgery (the subject of the Groupon) but tried to sell me something else that it didn't cover. I worked 7 am to 8 pm and could not go back and forth with their customer service if I tried but there was no phone number on their site to call. I tried to find customer service online which just takes you to a menu of problems but no real people. Then I disputed it to my credit card, Discover. They declined it three months later with a copy of the refund policy from Groupon. Bottom line is - how are you supposed to get a refund when you can't reach anyone? They deleted my account the same day I disputed the charge and I can't access the information any longer.

How is it Groupon offers hotels for a specific rate on their headline. You go to the site and you cannot find the nightly price for what they are advertising. Seems a little misleading Groupon. You need to put the actual price on your offer or DON'T OFFER IT! You lose credibility and customers when you don't advertise accurately.

My first experience was dismal. I ordered a coupon for what I thought was SkyZone in Pineville NC. My printed order does not state how the coupon should be use and stated it was good in USA. This was for my grandson's 8th birthday and he was very excited to go today, the first day of his Easter vacation. Our Pineville, NC location, for what I thought I was purchasing, would not accept the coupon and said it was only for Illinois?!!! In addition, they were told that the 4 entry tickets only could be used at the same time! This was also not clear on Groupon.

Ordered 2 blankets with photos. After a month I tried to contact the company with no response. Foreign company apparently a scam. Contacted card to dispute the charge and Groupon DENIED the refund. Finally got to a person at Groupon and from what I understood (customer service person wasn’t too good with English) they can’t help me even though the company is nonexistent. Groupon obviously doesn’t care about customers so I won’t be using them anymore.

Tried twice to redeem a coupon I purchased and their website failed twice to give me the discount! When I complained, they got back to me 3 days later and said they could not give me credit, a discount or refund. You can’t call them to complain or get a supervisor. They don’t want my business, so I deleted their app and will never go back. Scam?

The idea of a lot of people pitching in to get a discount is good, but Groupon is so shady it's not worth it. They have no moral compass and will hide hidden fees into their fine print. Then not allow refunds after you find the hidden fees. Products will be broke and they won't return it. The local deals are merchants that don't want to use them and make you feel awkward. It's just a bunch of junk just to try save a couple bucks. My overall feeling is the company itself is ran by scammers.

Groupon is now selling Local Flavor through their website. I purchased three certificates. I went to restaurant, they refused to honor it. I'm out $45.00 Trying to deal with Groupon now... I Purchased a certificate on their site. The Business refused to honor the certificate. I called customer service more than 10 times. It's straight go to voice massage.. I lose my money. Please Read The Fine Print is says it's a Local Flavor Coupon Not a Group.

I tried to buy a product with one of their sale codes. Not only did it charge me full price, there was no confirmation. It literally skipped to full on purchase when I clicked on Add a Promo Code. It was fairly easy to cancel the order within less than 30 seconds, but guess what, I get to wait 10 DAYS for a refund of $109!!! Honestly, no Groupon has ever really been worth it. Its products and services that no one really wants or companies that are having a hard time because they suck. I'm actually so mad that I can't reach anyone for assistance, I feel like I need to protect myself with a chargeback on my credit card. Boo Groupon. Boo.

This review is for Akshaya ** who seemed helpful as first, but neglected to be patient in waiting for me to reply while chatting through customer support. I did not feel I received adequate time to respond to a question and the conversation was abruptly ended by the customer service agent which seems very rude. Stay away from Groupon, they simply want to make money from their customers rather than to work to satisfy their customers.

Scam. Try using a promo code or Groupon Select and you will quickly learn. It will pend your order indefinitely claiming billing issues which are bullsh*t. 5 cards and every one works everywhere EXCEPT on a Groupon promo code or Select purchase when my regular Groupon purchases are fine. Groupon is committing fraud and ignoring consumer protection laws, and all of you are foolishly falling prey to a dishonest corporation.

When I try to get an order delivered my Florida address they say the address is invalid. Customer service is useless on this subject and they tell me to call US postal service. I receive orders from Amazon and many other retailers and receive US mail daily at this address.

Groupon has very poor customer service. I bought a $90 voucher for a horse drawn carriage ride through Groupon. Upon opening the voucher I found no information about where to meet for the carriage ride, all it said was the city. The phone number provided went straight to voicemail. I contacted Groupon's customer service and did not hear back for 4 days. Now they tell me they can't do anything to help me since it expired, even though they are the ones who took so long to get back to me.

We love Kalahari and bought a Groupon to go with our extended family for the evening. Our son unfortunately was hospitalized a few days before our stay and Groupon would not let us change the date or get a refund. I think this is absolutely horrible and bad business. We have proof our son was sick and hospitalized, however they wouldn't do anything about it. Not cool, Groupon. People don't plan for their kids to end up in the hospital. They should allow for date changes with valid medical excuses. Very disappointed.

Thought I was purchasing 3 bottles but the deal was only for one. Even though the picture depicted 3 at $266. Called Groupon representative. She agreed and sent me out an additional one bottle so I was still short 1 bottle. Called again. Different representative who refused to honor deal. I will never use Groupon again. Customer service is only as good as who you get on the phone.

I purchased a item from Groupon. They shipped the WRONG item. I notified Groupon and they requested I ship the item back. I did so and incurred return shipping charges. They now will not refund the shipping charges to my visa on file with them... the same card they refunded my original purchase. They only want to repay me in Groupon bucks. Which I have no interest in receiving... I paid for the return shipping in cash. They are the ones who made the error of shipping the wrong item. I believe it is only fair I get paid back in the method of my choice. Not their choice so they can make more money from me. As I mentioned many times to Groupon I will only be satisfied when I get repaid in cash not Groupon credits. Any assistance that you can offer would be greatly appreciated. Thanks in advance! Terrence **.

I was excited to see a teeth whitener at a reasonable cost until I received this product. The led light did not work. Contacted Groupon. Were directed to the company. Emailed the company, no response, and they blocked my email. This product is trash.