Groupon Reviews

In November I purchased 4 items from same vendor. By mid December I tried 2 of the 4 and they were junk. I contacted Groupon who said I had to go through the 3rd Party Vendor. Neither company would refund my money. I opened a claim with my bank before Christmas and then on January 8th when I realized I had a Groupon that was going to expire on the 26th, I tried to access my account. I wasn't able to so I contacted them and they responded that I was removed from Groupon because I breached our terms agreement and they were considering legal action. I asked what was the reason I breached it as my attorney needed to know why I was locked from my account.

For some reason I received an additional package I didn't order. Groupons return policy was extremely inconvenient. I couldn't print from my Android and was forced to pay additional fees by going to Kinko's numerous times. In addition we were given a time limit making it more stressful. As a result I will never order from Groupon again.

I purchased a Groupon deal to stay at the Queen Kapi'olani Hotel in Waikiki. A very short while later, I found out that I would not be able to stay that night at the hotel, so I immediately contacted Groupon that I needed to cancel my order. The cancellation policy said that I had to cancel within 4 days before checking-in, in order to get a full-refund. I canceled it within the 4 day window, so I was pretty-confident that I would get a refund. I didn't hear back from Groupon until a couple days later, telling me they were requesting the hotel to give me a refund.

Groupon has silently deactivated my account with a positive balance of about $112. There is no way I can get my money back, because I don't have an account and I cannot contact them. They don't respond. What a SCAM!!! Will report to Better Business Bureau. My husband has an account with them, with zero balance and never made a purchase with them nor used this account like I did and his account is still on. Haven't used my Groupon account in about a year and now I find this out. Apparently I'm not the only one! So disappointed.

Poor customer service and poor refund options. Groupon's response does not resolve their customer service issues. First, I ordered approx $109 worth of product on Dec 3rd. Groupon claims that the package was processed and delivered from Illinois to Indianapolis on Dec 5th. That would mean that the package was processed and delivered in 2 days. I know that they did not deliver the item in 2 days as it was not processed as 2 day delivery mail service.

Bought phone accidentally on Groupon. Phone has 30 day money back anyways. Tried to cancel order immediately after my order confirmation email, which arrived next day after purchase. Groupon says contact merchant (AV Electronic Solutions in New York (AKA Price Plummet)). Contacted merchant and they said can't cancel, order has shipped within 24hrs. Order shipped 5 days later, merchant could have easily cancelled. I told them I want to cancel or return. Again, Groupon is completely hands off. They do not care what their merchant's sell or how their merchants scam customers. Merchant said just refuse package and I will get refund once it returns back to them. I did not know that refusing package takes weeks and it could be lost. So merchant will never have to refund because by the time it gets back to them, the 30 day refund window will expire.

I ordered a 16.5 ft aluminum extension ladder on Oct. 17, 2017. I bought it to put up Christmas decorations. On Dec 1, 2017 my daughter climbed on it and a rung bent and broke. My daughter is 5 ft tall and weighs 105 lbs. Groupon sold this ladder through a third party vendor called Wmart. They finally agreed to give me my money back but I would have to pay for the shipping myself, to the tune of $75.00 or more. The ladder weighs 45lbs. So now I have a defective ladder I can't use. Do not use Groupon for any reason. They do not stand for their customers. If I could give them negative stars I would.

I ordered a Handbag in early December from Groupon. Within 24 hours of placing the order I had received confirmation of the order and a tracking number from the Courier Aramex. Well it's now the 4th of January and still nothing. The tracking number with Aramex shows nothing and of course the helpful but completely ineffectual Customer Service staff at Groupon have done nothing except offer me full credit in their offer store. Which to me is ridiculous considering they haven't been able to answer me on where the item I ordered is in the first place. Just feeble excuses.

Read all the ridiculous exclusions. I purchased vouchers for a Drift Spa Hammam at The Palms Place in Las Vegas just one week before our travel dates (Oct 2017 Just as we purchased exactly 1 year prior for an annual event in Vegas). I immediately called to make reservations & then bought my Groupons. Assuring that I had a reservation before buying the Groupons. $234.00! We arrived to our appointments & were told by the Palms spa that we could not use our purchased vouchers. They aren't accepting the Groupons during such a busy time. Hello!! We had used their spa exactly 1 year ago. I had to pay for our services again!!!

I purchased a Groupon for a cupping session, and instead of going right into the session I was forced to sit through a lecture about acupuncture that lasted 30 minutes. Then the session lasted 3-5 minutes and they used 6 cups on my back. They didn’t even apply them throughout my whole concern areas. When I requested a call the next day I was told several times that because the voucher was redeemed I was not eligible for a refund. I spoke with a supervisor and was offered a measly 10% back as an accommodation because I kept in about how terrible their customer service was.

I read the "reviews" for Live Web Academy and they were all glowing and how great the courses were. I bought the 3 courses. You cannot sign up for all three when you go on their site and put in the voucher number. I contacted Groupon after being ignored by Live Academy over the issue. I explained that I cannot sign up for all 3 classes. Also they are asking for $49.99 to access a toolkit. Otherwise the courses are useless. Groupon sent an email saying I needed to contact Live Academy. I don't think they even read my email. The reviews are obviously fake. I can't even leave a review to warn others about my experience. After my purchase, I see there is no way to leave a REAL review from someone that actually bought the courses. Totally scammed by both of them. Now I have written both for a second time but I am not holding my breath.

Groupon was terrible. When I looked up movie theater tickets, cinema tickets, Regal Pointe Orlando tickets nothing came up but then when I went to the page of Groupon where it has a page of reviews, likes and comments and how to get a Groupon for that event there was no Groupon, no likes or thumbs down. It was like the page didn't even exist. But, if you type in movie theater then you will surely find a Groupon for a petting zoo.

I'm fairly new to using Groupon and have quickly become very dissatisfied. If I could rate them negative stars I would for a number of reasons. First, I've found the quality of many of the goods are extremely poor quality. While they do allow free returns, it is quite a long time until you receive credit for your return. If you've returned more than one item, for instance 3 shirts for $15.00 each for a total of $45. You'll receive an email stating that you'll be getting a credit for $45, but they randomly seem to credit each individual item separately even though the items were all returned in the same shipment. It can be difficult to ensure that you receive your full credit on your credit card statement.

They took my money and I didn't get anything. I bought a coupon for Fruitbouquets.com and tried to place an order online but it didn't go thru. I asked Groupon for a refund but they said the fine print was no refunds. They said it was between me and the merchant. Of course the merchant said they didn't know anything about my coupon. They just took my money and I got nothing.

I purchased Sesame Street tickets for the Christmas event at the park - expiring 12/31/17. We were planning to go to Sesame this week, but my son’s asthma has flared up and he cannot be outside in the cold. I called Groupon to find out what can be done as I’ve paid $300 for the tickets. They are not willing to come up with a plan other than losing the money I paid for the tickets. There is no corporate office/contact to discuss a situation like this and come up with a fair resolution. The only resolution from Groupon is to lose out and they keep the $300. Even Sesame Place will allow adjustments for unavoidable circumstances. Groupon has awful customer service!

I ordered a pair of Bluetooth headphones on Dec 5th. Tracking had them ready to dispatch from the 9th and after several emails I finally received a delivery on 23rd only to find they had sent me the wrong item. When I tried to use the return option to generate a returns label, it just kept sending me back to the main page so I live chatted a customer service rep. She insisted I send a picture of the goods received. I've sent the picture, which includes the invoice and the order number and now another representative is asking for a security number, name of the deal and the city it was purchased in. All of which is on the invoice which they have a picture of. I've an awful feeling Groupon has no intention of giving a refund.

I purchased two vouchers for two movie tickets. The theater requires reserved seating and I went online to get the tickets. The first voucher worked just fine. I had to log in a second time to use the second doctor for my son's ticket. You have to view the voucher to get the voucher code to purchase the ticket online. The 2nd voucher code did not work. The movie was going to start 45 minutes after this began. I contacted Groupon because one was not enough. And the theater will not refund my ticket because the start time of the movie was less than 1 hour away. Groupon said if there was nothing they could do because I viewed vouchers. This is robbery at its finest. I have screenshot of live chat with Groupon. I will Never use Groupon again.

I ordered a sheet set from Groupon, where they advertise 2-day delivery. Over a month later and my goods finally arrived, and it was the wrong order. I am convinced that they just basically sent whatever they felt like, to try to get something out the door to me. Now the onus is on me to repackage, print the label, and send it back. If they're going to jerk us around, I'd rather they just tell me they can't give me the order, rather than send me some other garbage that I have to return.

On Christmas Day I was given $100 to purchase 4 Classy Crossroad $25 vouchers. They were valid for $50. I indicated I wanted 4 in 1 transaction and submitted it but it defaulted to 1. So I thought ok you can only purchase 1 at a time so I continued to purchase 1 at a time. Got a message that I overdrafted my account and saw where the 4 vouchers did go through along with the 5 additional that was ordered in error. I have called Groupon and emailed and all say read the fine print. It says final sale. I can read and understand but this was a system error not my fault. It was Groupon's system. I have emailed back that I want a manager to call me back. I have not received a callback. I will never purchase anything from Groupon again and will be deleting the app as I can not trust this company.

Groupon has outsourced all their customer support to India. You have to email them. No direct phone support. Good luck getting in contact anyone from Groupon. When you do they do not understand English and difficult to understand. They are like robots and incapable of making customer support decisions so they say they cannot help you. I will NOT make another purchase through Groupon.

I purchase a Groupon for pest control and the company was unable to fulfill the booking. The company notified me within hours of purchase and advised me to contact Groupon to get a refund. Groupon acted quickly and provided me with a Groupon credit HOWEVER it was only valid for 30 days. There was nothing I wished to purchase in that time and I have since lost $90. That's a lot of money to lose. A 6 month time frame would be better... 30 days is a bit ridiculous to MUST spend $90. Very angry customer!

I started using Groupon on Dec 3rd, and made another purchase shortly after in Dec 9th. I will delete their app after I finally get my stuff. I’ve contacted the merchant and Groupon customer service with no success. It’s ridiculous. These merchants have zero accountability it seems. My December 9th order, which is a Fitbit (would have been nice to have that for my mom’s Christmas present, right?) has been listed on package tracking as “ready to ship” since December 11th!!! It said it usually ships in 2-5 days! Nobody is helping me get this resolved. This is for sure my last purchase from Groupon and I’m pretty sure this is a website full of ponder schemes. I feel dumb for trying it!

Used for first time, and though they had no problem taking my money they seem to have a problem getting email addresses cross up. Put correct sender's email address in and their website will and did not recognize the correct email senders email address - customer service is non existence thru them. They created a website that puts you in a loop of questions which might have an answer or not - the answer I found is basically too bad you are experiencing this problem, deal with it somehow. No way to get a live person. Talking to a red brick wall is their answer.

I had a terrible experience online with Groupon and will never use them again. I had tried to purchase one certificate for a local restaurant and it was never was added to my cart. I closed in and out of Groupon several times to try to purchase the certificate and before I knew it, they charged my Discover card for 12 certificates. Which they said was final sale. I tried to contact Groupon, of course there is no phone number so you have to send an email. They said it was a final sale and I could do nothing about it! I didn't authorize the purchased, just closed in and out of the screen.

I purchase the salsa dance deal for CAD $16.40 for Woodbridge Salsa located at 427 Bloor Street West, Toronto ON M5S1X7 via Groupon on Dec 14 and today when I received my credit card bill it was charge by Groupon as USD $16.40. I chat with Groupon representative and asked for refund because when I called the Merchant: ** ALEN, he said that he already contact Groupon for the price problem and asked for it to be cancelled. Alen also told me that he never received the money from Groupon and Groupon should be able to refund my purchase.

December 2017, terrible customer experience with the customer service center in Philippines. Agents did not know what a mailing address was and could not figure out who was a supervisor and who was a manager. Calls left on perpetual hold. Terrible phone line where agents keep talking over my voice. I have bought and used Groupon coupons for a number of years. I wanted to get refunds for several Groupons that I have not used. I was told long ago by agents that Groupons never expire and I can get a full refund for unused Groupon even if they have "expired."

I purchased 3 tickets to Sesame Place for holidays. My order was still processing status for full day and online voucher was not available but money was taken out from my bank. I had to "request a call" for customer support since they don't provide you their number. I had to speak to 4 different customer support members on 4 SEPARATE CALLS which took almost 5-6 hours. All 4 customer support members told the same thing that it was a system glitch on my end and I needed to troubleshoot/refresh my order page until the order goes through.

Purchased non-refundable "Top Secret" hotel stay. Details of hotel are to be delivered via email after purchase. Confirmation that Groupon has my money was emailed... No hotel details. Leaving tomorrow night. No idea where. No available agents from Groupon, no response from support email. Groupon is a joke. Hopefully be able to cancel through credit card.

I purchased a manicure from Groupon. I tried calling & emailing the service provider, Aroma Wellness & spa in Toronto. No return phone or response from the Aroma. So I contacted Groupon. I asked Groupon to make an appointment for me (I noted several dates & times possible) if they contacted Aroma. If they were unsuccessful, please refund me my money. They said they would have a response within 4 days. No response was received so I contacted Groupon again. A week later they replied that they contacted Aroma & that I could contact them now.

So, after 4 days and multiple emails & complaints (including a call to PrinterPix) my issue has been resolved.

I am very disappointed in this business. In the past years I would buy things monthly from this company & I didn’t ever have any issue. This year within the past 6 months I have had multiple kinds of issues with this company. The first issue was I ordered a lumbar wedge for 8.99 & they sent me a seat cover for dogs for my car. I contacted customer support to tell them they sent me the wrong item & that I wanted to return the item & then send me the correct one. No. That couldn’t happen. I had to send my item back, get my money back & repurchase the item. At that point I didn’t even want it.

We purchased an offer to a resort and realized 3 days before the visit dates that our grandchild's winter break began a day later than we had planned for... we checked the app and all dates were still available and we contacted the resort who said that it would be fine and that they had worked out this sort of issue with Groupon in the past. Per the fine print we were in fact one day late in trying to make changes to our reservation and they would not budge. They were all Indian, no Americans to speak with, no consideration, no attempt to conference with the resort, nothing. When they say you cannot change something forget it, it's a done deal. We felt that since we still had 3 days until the reservation and that all dates were still available on Groupon our request was reasonable... very disappointed that they would be accommodating...

Bought a meal which included Entre, Main and dessert together with a bottle of wine. Each of these components was to be selected from the menu to a maximum value that was stipulated on the deal. Booked the restaurant and arrived for the meal. "Oh no," they said, "this is a mistake, we have told Groupon, you can only select from this special menu." I contacted Groupon 6 times with my complaint, they have avoided the issue by claiming that the restaurant won't contact them. Surely that is enough for them to refund my money, but no they want to drag it out in the hope that I will go away. Bad luck Groupon I won't and I have made complaints against them to three different Government consumer Bodies. AVOID THESE PEOPLE LIKE THE PLAGUE.

Contacting Groupon is now a nightmare! No more picking up the phone to actually speak to someone which is absolutely ridiculous!! I have been waiting 2 days for someone to even respond about a complaint I had about a Groupon I purchased; and I’m yet to still hear anything. I will not be making any more purchases on Groupon until they fix this lack of communication.

I bought a queen bed and even though I had the right address in my profile, they shipped it to the wrong address. I called FedEx WHILE IT WAS IN TRANSIT and they said to have Groupon call FedEx and change the address and they'll deliver it to my house (only the shipper can change the address). I typed the issue in Groupon's live 'chat' and also gave them my phone number through their 'contact us' link. I waited and waited for the 'chat response'. Hours went by. I had to leave my computer. When I got back, Groupon's response through their 'chat': "Sorry, we're unable to change the address for you, and you're not entitled to refund. Your session is now ended." They never called.

Showed up for our reservation only to find the Hotel has no record of us. Groupon customer service hours are only weekdays so we emailed them, did the online chat multiple times talking to foreigners who couldn't do anything but give us empty promises for hours, all the while waiting in the lobby of our hotel. Needless to say we paid money for a room and Groupon didn't get back to us for about 15 hours. What a joke. Customer service kept telling us they would get on it right away, that they would get back to us within an hour, then 2 hours, then 1 hour, waste of time. They even say their phone support is open Saturday and Sunday, well it isn't. Avoid Groupon at all costs! They usually Jack the price anyways before they discount it so it's all a waste. Thanks for nothing Groupon!

Groupon sold me two tickets for the Janet Jackson concert that were located behind the stage completely out of view of the show and the big screens. The response was no refund would be granted because all sales are final. How unfortunate that Groupon is in the business of basically stealing from their consumers. The seats were in a section that should have been roped off because the view was blocked and located behind the stage. The seats should have NEVER been sold. I will never use Groupon again. Their business practices are not ones that I agree with and I refuse to spend my hard earned money. How sad.

Groupon customer service department is not able to comprehend the fact that I had unauthorized transaction on my account. Somehow Groupon thinks I purchased two tickets to a show. Refuses to refund. Groupon has outsourced its customer service department to India to cut cost, but they don't realize the fact that Indian representatives are not capable of resolving issues. They have yet to call me back, they have also ignored few of my emails. This is unacceptable. I can dispute with my bank, but I am not sure if I will get my money back. If Groupon can make unauthorized purchase on my account then they can also lie and reject the claim.

DON'T buy anything from Groupon! They have merchants shipping from China with defective goods and it is IMPOSSIBLE to contact Groupon NOR the merchant to return the goods! Then you find yourself out of pocket because of the scam! Groupon has changed many of their policy, DON'T WASTE your money on them!

30 min after its purchase, I returned a voucher I didn't think would be active by the time I was going to need it (24hr waiting period). Groupon 'refunded' it, but all they did was take the voucher from me, change its status to 'refunded' and never refunded the money. I contacted customer service a week later when I notice the charge was never applied back to my card and they told me: "All sales were final and that I can let someone else use the voucher" even though they already took back the voucher and listed it as 'refunded'.

I have purchased multiple items from Groupon. Over the years their customer service has been exceptional. However, I recently purchased four bracelets from Groupon for the company NovaDab. First of all, the process was cumbersome. In order to redeem the voucher, I had to log onto Novadab's website. The website did not line up with the order. I ordered four bracelets for one price. It took longer than 10 days for the order to be shipped to me. When it arrived, there was only one bracelet. I contacted both Groupon and Novadab. Groupon did not respond. Several emails later Novadab basically said that the fine print allowed them to send the items one at a time and charge shipping for each bracelet. The entire order was a ripoff!

On 11/28/2017 I made a purchase from their site using Apple Pay as the payment option. Within a few minutes I got an email stating the order hadn't gone through without much more information. I was going to go back to the site to re-order, but decided it wasn't that important. (see attached.) At 3 am the next morning 11/29/2017 I got a second email this time telling me that the order had gone through. I also got a notification from Apple Pay that they had charged my card. (see attached)

Groupon will never give you a refund and will ignore all of your emails. I asked for my order to be cancelled 1 day after my purchase. The allotted time to do so is 3 days. So Groupon, where the hell is my money?

I’ve been trying to get through to customer service for three days now using their website customer support email option. I have requested multiple callbacks to my number with no luck whatsoever. Within the last few weeks it looks like Groupon has done away with their customer service phone help. I do not plan on buying any more Groupons and I would recommend my friends and anyone else reading this not to buy any more coupons because of their complete lack of customer service.

I called to have an address fixed after their app and website glitched and would not let me update it 3 times. They refused to fix the issue and kept saying there was nothing they could do even though the item has yet to ship. I requested to speak with a manager and was met with the same condescending ignorance. This idiot also told me he was the highest ranking supervisor. Of the entire company? Highly doubtful. I am beyond angry and will not be using them again for fear of another screwup.

Toy phone was bought $6.99. It's nothing but junk. If I wanted to buy something like this toy phone I could have gone to a dollar store and purchased it. They say it was 70% off the retail price. There is no way that this toy phone cost more than $ 2.00. This site is a ripoff.

I order from Groupon a lot! Usually 3-4 times a month. Since November, they have gotten awful! I either don’t get what I ordered for almost a month, damaged goods and just today the wrong color of an item! I can’t give men the purple shower speakers. I might have to stop using them. The damaged wallet I can find a place to return! Ugh.

I've used Groupon for years and have found several restaurants that are now favorites of mine. Their customer service on their 800# was always great and would work out problems with you right then and there. In the last year the customer service has gone down the crappier. NO 800# ANYMORE. If you ARE ABLE to get someone on the chat line they are usually snotty, argumentative and will dismiss your problem as your fault so deal with it. Most don't even have a working knowledge of English...either that or they use computer generated responses to your typed message. I'll still probably use Groupon (LivingSocial is now owned by Groupon too) but not as often and NOTHING from the product side.

I bought a $25 gift card to Groupon to purchase bluetooth waterproof speakers. Their site kept rejecting my 911 address. Which I've lived at for 20 years. So I put in the town name of the Postal office that handles rural mail and UPS delivers from believing that the package was being shipped UPS or FedEx. Two weeks later, I get an email from DHL saying my package had been shipped back to sender. All due to the fact the package was shipped Postal not UPS. I do not get mail on the rural route! I spent almost an hour on live chat with Jennie (who does not completely understand English) only to be told to order them again with the same address that caused the package to be returned. I will never purchase anything from Groupon again nor will I recommend it to anyone.

Groupon seems like such a good deal, until you need help. I purchased an item and could not get the vendor site to work to redeem my coupon, tried to contact the vendor directly with no success, tried to contact Groupon for help, but I cannot reach them. The website takes you in circles but never gets you to anyone for help. I googled their phone number which basically had a message saying you have to go on the website for help. No matter what you do you can't get any help. I will never buy a Groupon again and will speak out against the company every chance I get.

I ordered Monogrammed Kids Beanie Hat for my granddaughters. 5 for $19.99. I went to the vendor's website and the shipping was $32.95. Not paying 52.95 for 5 Beanie knit hats. Products are priced too high for the product received. Stay away! I asked for a refund within 24 hours due to the voucher code would not work. Charging me 19.99 per Kids Beanie Hat... That is ludicrous!

Usually I like Groupon and their deals. Recently I tried to buy tickets to an event on my phone but got notifications it wasn't going through. The next day I call my credit card company and find out I was charged twice for this one event. I tried to get a refund multiple times, exhausting all resources with Groupon. They would not do it, so I ended up calling my credit card company to refute the charge. In my chat with Groupon, "Jeanne" said "the system itself is unable to cancel this for us." Groupon - fix your system!

We were merchants selling in Groupon. They Never paid what they were suppose to pay. Always coming up with excuses, they run supposed promotions & that's their excuse for keeping your money. Stay away from the company. They don't go by the rules.

I want to start by saying- I am a HUGE Groupon fan. I rarely have any issues and have used customer service maybe once to reach out for help about 3 years ago. With keeping that in mind- I was really disappointed by my recent experience. I have been planning affordable ways to keep my niece busy while I babysit her in coming weeks. We picked out activities- however I accidentally purchased same of 2 activities. I didn't realize that until- I was planning my week with her to see what we should do when- which was few days after I have already made purchased.

I've purchased house exterior cleaning service voucher from Groupon. The cleaners won't respond to voucher redemption and I ended up waiting couple of days for them. I've asked Groupon for refund where they refunded in credits. Little did I know that these credit has 1 month expiry date. Moral of the story; don't trust Groupon. Ever.

I received an order I placed on Groupon for a men's jacket and the incorrect color was shipped to me. I contacted customer service via their Live Chat to make them aware of the error and to have the item I ordered shipped to me. Within a 40 minutes chat with Mateusz **, I was told that they would not send me the correct item unless I placed another order for it (thereby placing a double order). My refund would not be given to me until approximately 3 weeks from now once the incorrect item they shipped to me was returned, received and processed. I asked to speak to a supervisor (three times before being transferred), since this was unacceptable to me.

Not sure about this Groupon thing, I am having such a hard time getting ahold of a real person, getting into my account, which they are saying doesn't exist. I have 133.00 bucks in my account with them. This is a joke Groupon! Shame on you!

I bought NFL Silk throw blankets, each listed as 14.97 plus shipping and handling. I was charged 29.99 plus shipping and handling for the actual items. Unprofessional to offer a price and then charge double, should be illegal.

I purchased a Groupon for over $250.00 to go on a shark encounter in Hawaii while we were there on vacation. After we made the booking, the company offering the shark encounter adventure had to cancel our booking due to unsafe weather conditions, i.e. an act of God. When I contacted Groupon for a refund, I was advised to read the fine print and they would not issue a refund. So Groupon is in essence stating that they are entitled to keep $250.00 for a service that could not be provided due to an Act of God. What the hell has our country become? Just do the right thing people! I won't spend another dime with Groupon and I recommend that others avoid them also like the plague. This is just a legalized scam with no accountability or customer service. Just a big money grab. Buyers beware!!

I purchased a package of 6 laser lipo treatments from "The Slim Co" through Groupon. To my surprise, the service was provided through an indifferent chiropractor's office. The process was time consuming, improperly administered, humiliating, and generally terrible. I'm surprised that Groupon would form a business relationship with an operation this disappointing and generally shady. My complaints have been met with jargon-filled apologies that have been more offensive than satisfying. Years ago, I got a Groupon for a new restaurant and ended up with a pancake full of human hair--and Groupon only offered me a 50% refund. I should have taken that as a sign to not use the company again. I won't ignore this experience.

We purchase a Groupon for two nights at the Lake Town Wharf Resort in Panama City Beach, FL and the hidden fees (their words "Fine Print") cost us more than the room through Groupon. The fine print is after the purchase process. Groupon and the Lake Town Wharf Resort know this. What they did is wrong and they will continue to take advantage of the consumer. They continue to use the response, "you should have read the "fine print"! The desk clerk knew immediately why I started to get upset during check in, they have been through this complaint more than once and have the consumer over the barrel since they have driven many miles and are already out almost $200 which the would totally lose if they didn't stay.

Horrible experience and abysmal customer service. I bought something with a voucher wherein I am directed to another site to complete checkout - that site wants to double charge me. No apology from Groupon...nothing. The only thing I can do after wasting 3 hours of my day is get a refund. Great! Thanks for wasting my morning today. Jerks!

I bought a Groupon for a manicure and the salon flat out refused to take it. I was told, "Why don't you just come in and pay cash - we only get 50% off Groupon value" (as if that's my problem). I asked directly if she was refusing to serve me because of the Groupon and she said, "Yes". Calling ahead to other salons listed on Groupon and am finding many others who refuse to accept them. Of course, you can't get a refund, only credit towards another Groupon but what good is that if no one accepts them or the only ones who do have 2 stars. Just deal directly with the company. If they only get 50% of the value of Groupon, mention you saw the Groupon and will pay that amount in cash... Maybe they will honor the discount.

Nov. 16th I ordered a EdP from the Groupon for my birthday. Nov. 22nd in A.M. I checked FedEx tracking for the delivery date, it said on November 24th The package would be delivered to my residence. Then all of a sudden the Groupon app notified me that the package was delivered; yet, no one knocked at my door to give me the package of which I had found out later that the USPS CARRIER just left it at my doorstep where by the time I got the notification it gave someone ample opportunity to steal the item delivered of which I can not get reimbursed ($53.61) for.

I put in a specific delivery address for 3 orders placed on Groupon (my new address). Groupon still shipped to my old address. Since there is no way at all to call Groupon and actually speak to a live person, I typed my issue to a rep online who typed back that all they can do is wait for the products to get sent back and then issue a refund. That is IF the people at my old address even return the items, which I doubt. All I want is for them to stop shipment and send me the items I ordered to the address which I requested them to go. This is their mistake yet I will lose money. I asked to "speak" to a manager and they kept me waiting for a 1/2 hour until I ended the IM session in disgust.

I ordered a solar stake light. The product is a dollar store item, inferior quality, not as presented, plus it does not work as described. 19.00 for something I can buy at a dollar store for a dollar, plus it does not work as described? I contacted Groupon customer service, they said I would hear from them in three days. They did not contact me. I received email with a ticket number at the start of my complaint = ** and to refer to it at my account site. There is no number in the ticket box on my account page. On the sale site for this item it says "this item is not available" leading me to think there is a problem with this seller. I contacted the seller and haven't heard from him either. Groupon is not going to get any more of my money for sure.

I will never use Groupon again. I bought two jawbone trackers the high end ones which neither one would work. Had to send both of them back in less than three days. Then I bought a little toolkit to repair phones which had my address correct everywhere but they sent the product to Idaho. Trying to communicate with Groupon is a joke to bc you can tell it is someone from another country trying to write back. The reps kept closing the case so when I responded it would reopen. Two months later I received my money back in my bank.

Purchased Raiding The Rock Vault VIP Tickets from Groupon live and we went to redeem them at the Hard Rock Casino in Las Vegas and they did not honor the tickets. Box office would not exchange the tickets for general admission, and stated that I had to contact Groupon. I contacted them and Groupon stated that there was nothing they would do to rectify the situation. We had to purchase general admission tickets to see the show, which we traveled from Ohio to see, which was an additional $400 on top of the VIP tickets that was already purchased at $420. I believe that Groupon and The Hard Rock Casino are working in collusion together regarding tickets purchased and not having to accept them or give returns for tickets purchased. I would highly recommend NOT using this service for anything, Groupon is a rip off and steal your money.

I used Groupon to purchase a balloon flight ticket. I was double billed, and tried to cancel both for over the next 6 hours (the cancellation period is 24 hours). I am a senior citizen on a very limited fixed income, and the site would not respond to my request, and I was billed over $500! I intend to notify California's Attorney General and file a claim in small claims court also. Has anyone else had this terrible experience?

Let me start off by saying, this was ABSOLUTELY THE WORST EXPERIENCE. Now this is my first time ever giving a business a bad review (EVER???). I'm pretty level headed and non entitled when it comes to things in life and knowing that things happen sometimes (tech issues, miscommunication, platform errors with sites etc.) I'm pretty understanding. But this right here... this right HERE... was just downright SAD and UNACCEPTABLE. I bought a Groupon today for me and my husband to go to do something nice (Only time we get to do anything else besides work, work, and more work). The Groupon we bought was a Hotel Groupon for a great price.

I bought Carpet Cleaning on Groupon. It marks 73% off. Looks a good deal. Everything turned upside down when I called the merchant. They will charge additional fees because I do not live on the first floor. For better cleaning results, it is better to buy deep cleaning services. All of these added up, it would be much more than the price I paid. It is just the merchant regular price and I could get better service from someone else with the money. I escalated the issue with Groupon and ask for refund, they asked me to wait for 3-5 days. However, I did not hear from Groupon since then. After 10 days, I called Groupon and asked about their decision on this. I was told that I missed the deadline for refund. Groupon is just a middle man who is not responsible for anything and their price is not right. Think twice before you buy. This will be my last purchase on Groupon.

One month ago, I purchased 4 items from Groupon. Never received them. Contacted their support who told me to be patient and wait. Contacted the seller who sent me a tracking number showing the goods have been delivered to someone else address in another state. I contacted the customer support again who said they will investigate but never received any update. Since I purchased these Groupons with my PayPal account, I contacted PayPal, filed a claim on the 4 items and with the evidence I never received the goods, PayPal refunded my purchases. This morning, I can't login into my Groupon account... It says they don't have any account with my email address. I still have Local Groupons deals in this account that I have not used. This mean, they are right now preventing me to use some vouchers I paid for. This is stealing.

I placed an order for multiple products on Black Friday (yesterday) and had updated billing, shipping and credit card information. My order was over $100.00. Got notification this morning that one of the orders is shipping... TO THE OLD ADDRESS I DELETED. What is awful is that all of the orders are. I contacted customer service and was told basically they are sorry and won't help. 3 out of the 4 orders don't ship until Dec 5th. How can they not contact the seller and update info w/in 24 hours. I'm livid and was told that if the person at the old address turns the package away they will refund. So they have my money and won't guarantee my products. I can't believe the lack of service and honestly don't know what I can do to make it right.

If you purchase anything from them you better hope everything goes well. No customer service number to call, no responses to emails, no follow up/action on chat conversations. You're just wasting your time.

I often buy of Groupon, the odd time you will get a good product but a lot of times the product is bad quality, breaks within a few weeks (primarily their shoe range), or never gets delivered. The photos always look good but it doesn't mean the product will be good. Most recently I bought a bag off Groupon, it was expected to be delivered within a week. After a week I checked the tracker and it said "due to be delivered within the expected date range" and that it was still waiting to be shipped. The same message showed after 2 weeks of waiting. So I left the customer support an email and with no "please" or "thank you" in the response. I received a response telling me to wait longer and not explaining about my inquiry about the fact that it had been waiting to ship for over a week. Honestly, I don't even think they looked into my case.

Groupon advertised reduced hotel rates for Las Vegas hotels. I ordered groupon for Circus Circus. The rate went up daily, but seemed a bargain. The fine print said I would be charged $29 resort fee per day and taxes. On the charge out page the Fees and taxes mentioned were added to the room charge. I paid all charges. When the groupon printed, fees and taxes was changed to "one time charge". When I arrived at the hotel, they again charged me for the same resort fees and Taxes. The hotel said groupon kept the fees as their own, of course making it a bad deal. I challenged credit card payment.

I purchased three items yesterday. Two Stainless Steel Milanese Loop Replacement Band for Apple Watches and a Keurig Coffee K-Cup Holder Storage Drawer. Before ordering I updated both shipping and billing address. I was confident and placed the order. This morning reading the email from GROUPON it stated that my purchase merchandise was going to an old address. It only updated the billing--go figure and the shipping to an old address. I was able to chat live with a customer service representative which only could suggest for the products to be delivered to the old address--and if the people at the residence felt like returning it then I would get a refund. I will deactivate my account. This company lack customer service and should not be allowed to sell anything. I am very disappointed!!!

I have had the worst customer service with Groupon... I went to purchase tickets for Ice Event at the Gaylord Palms Resort in Orlando for 4 year old granddaughter, daughter, & self. Purchased the ticket for child but app would not let me purchase adult tickets. Bought adult tickets for another date and asked Groupon to switch date of child ticket since 4 year old could and should not go to event by herself. They told me I would have to purchase another ticket! Really Groupon. Use common sense... I even called the Gaylord & they won't fix it either!!! Totally frustrated!!! Won't buy another Groupon or visit the Gaylord Palms again!!!

I always get credit to my account refunds on expired not used Groupons that the Co or restaurant does not want to credit back. Just this time, when the credit back amount is a large one: 375 dollars, Groupon has not given me a final answer to my credit request to my account (Groupon bucks) for the original amount paid. South Coast Winery Resort and Spa, in Temecula, CA, does not want to take the amount for what I paid for, on the expired Groupon, for a few on the same terms reservation. So contacted Groupon about problem, and after two messages to Groupon, they still haven't taken initiative and responsibility to credit my account for what I paid for, according to the company policies: The value paid for a Groupon never expires!! Stand up for what you preach Groupon! This is quite deceiving, after all those years of business together.

I ordered headphones for my niece for her upcoming birthday. The pair I ordered lit up green, the pair I received was yellow and lit up white. Mustard yellow! I tried to call Groupon but they no longer have a customer service line to call so I chatted with a supervisor who told me my only option was to print a label and return the item, but I could no longer receive the one I ordered. I don't have a printer and work 70 hours a week so I asked that they send me a return label in the US mail so I could return the product. They said that's not an option for me. To go to the library to print it.

Got my socks in the mail on time but four pairs of them has holes in the stitching in the toes. Have not even put them on. Definitely unsatisfied with the product. Kind of stupid that you paid 20 bucks to get socks that you can't even wear or you have to fix to wear them. Definitely would not recommend them at all. I would find another place to purchase some but definitely not these socks.

Groupon repeatedly clogged my email inbox with offers for a $20 Uber gift card/code at a price of $10. I bought one, and attempted to redeem it for a $7.33 ride. They would NOT give me a ride--said they could not use the coupon code to authorize the ride without a authorization hold on another card, which would have worked had I not been charged for the Groupon purchase. I had to walk 2 miles thanks to this garbage. Then on a future date after I deposited more funds in my checking account, I used Uber for a $7.33 ride (same destination) and was able to use the $20 coupon code--but it used ALL of the $20. So I was charged $20 for a $7.33 ride and neither Uber nor Groupon will do anything about it. If I had never used Groupon at all, this ride would have only been $7.33. I've haggled with both companies submitting multiple inquiries for 3 months now. They refuse to respond and refuse to give me my $13.67 in change that I'm rightly owed.

Charge me twice for one weekend. It was the wrong weekend. Worse, is the circular experience and delays they recharged me on my credit card. This is a fraudulent company. One to beware of. Don't use Groupon ever.

The company name is Extreme carpet cleaning in Houston, Texas. I bought a Groupon ad for whole house cleaning for up to 3000 square feet. My house is 3000 sq. ft. but over half of my downstairs is wood. The ad said whole house so since half of my downstairs is wood I assume they would clean the stairs also. Nowhere in the ad did it say stairs not included. They refuse to do the stairs and was gone in 30 minutes. I paid $99.00 to have this service and got almost nothing.

I purchased a voucher for a manicure and pedicure under my local deals. I read the address and searched how far it was from my house before purchasing. When I called the spa to make my appointment, they said they don't have any Groupon deals and have been dealing with this issue for the last 2 months that the wrong address was listed and is in a completely different state. I contacted the customer service with my issue and got an email back stating they can't refund my money because it was over 3 days since I made the purchase. I emailed back asking for a call, which I never got. I can't find any other numbers to contact customer service. This was an error made on Groupon's part, and now I'm out the money.

The app is always down so it's really hard to cancel anything within their deadline and it takes hours! To get confirmation on your purchase. So you never know right away if it's purchased or not and that limits your cancellation period. And they never tell you about hiding fees.

I ran a campaign with Groupon a few years ago, when I was just starting out, but when I tried to close the account, they offered to pause the ad instead. I had no way to stop the account once it was started. After a few years, I asked them to stop advertising the campaign but they refused. Instead, they sent me the following message. "Thanks for reaching out to Groupon Merchant Services. On checking your account, I could see that your deal is only paused. Pursuant to your agreement(s) with us, Groupon is permitted to advertise and promote your deal, both when the deal is live, pause and also after it expires. We acknowledge your request, but Groupon has decided to maintain the promotion in question. Thanks for your anticipated understanding and cooperation." Had I know that this company would do this, I never would have entered into a business arrangement with them. They are horrible. Do NOT do business with this company.

DNA kit ordered on special price of $64. My account was docked the money before transaction was completed so I don't have an order number. I still haven't received the product so I attempted to reach Customer Service. They cannot be reached. In attempting to reach them online an additional $72 was deducted from my account and still no product. I still have not been able to reach a live person to clear it up!

After purchasing a gift I no longer was going to be giving I asked for a refund that was not granted on the same day of purchase. After it not being granted because THEY didn't reply in the three day refund policy I tried to use it anyway to which I was told I would not only be charged additional just to make an appointment but none are available till this end of January after it has expired. Obviously this is upsetting as I never wanted it in the first place. As I could not get into the email the account was made it took me quite some time to get access to the account to change the email to hear back from them to which they told me I can't have a refund because THEY didn't respond to my request within three days and now they are telling me despite no appointments even being available till well after the Groupon expires that they won't do anything and I should just give it away.

I have been using Groupon from day ONE but now they've gotten so big that small people like me and you don't count. I bought a 2 night cruise to the Bahamas for $199 from Groupon, I called the cruise line, made my reservation for Oct 8, 2017 and paid my taxes and fees DIRECTLY to the cruise line. Ok, no problem. 2 weeks prior to the cruise I received an email from the cruise line stating that they are cancelling the cruise due to the loads of hurricane esp in Flordia. I was pissed as ** because my husband and I bought our plane tickets from NY - FL already, paid for our hotel already and obviously took time off from our jobs. I was pissed but ok, no problem.

Cannot remember the last time I have received such unprofessional and disinterested service. Groupon, instead of being proactive, will let you sit for days before responding to your requests for assistance, Even worse, they obviously do not research the issue or update their customer service information. I recently updated my credit card information at the Groupon website. Groupon was having some technical problems and could not access the new information; therefore I added an additional credit card to assist them. I informed them of the new addition of a credit card. They completely ignored this information and kept referring to the original problem and completely ignoring my pleas for assistance. Groupon is unprofessional, ineffective and lacks the ability to assist its customers. I have closed my account.

I purchased hotel reservations for December 20th in Grapevine Texas and also purchased 5 tickets to a ICE! 'Twas the Night Before Christmas event. I didn't realize the dates on the tickets were wrong until a month later due to not viewing them or printing them leaving them in the my Groupon so they would not get lost. I only printed one and realized they were wrong. I contacted customer service on Nov 8 because I realized that the date on the ticket was Nov 25. I asked them to please cancel that ticket and change the date. I was told they wouldn't do it. There is still time for them to resale on the Nov 25th. And they can tell by hotel reservations it was error or computer glitch. But refuse to help.

I purchased a 5 days of delivered meals. Apparently I am not in the area of delivery even though Groupon's website shows my county as a delivery area. I did the online chat to request a refund. They're telling me I'm out of the 3 day refund policy. Crooks kept my money.

I have purchased a Groupon for Eye Lashes in Chicago (Eyelash Chicago). The owner said she would be available to schedule me in during a certain timeframe I had needed to Prior to me purchasing the Groupon. Once the she said we were good to go she needed the Groupon voucher number to confirm. I quickly purchased the Groupon and provided her with the number (this was on Friday.) On Tuesday I contacted the owner to confirm the appointment (again) since she never responded after I provided her the voucher number (this is all done by texts because the voicemail on her answering machine said she only takes sets appointments via texts). She responded that she is sorry but a "situation came up and she cannot see any clients until after the holidays."

This ** show of a company is losing customers RAPIDLY and I am one of them! I have tried to be a customer since its inception and I am overly fed up with bad customer service, lost money, and time wasted. Products ordered either never arrive or groupon bucks are shorted. Website shows no detail on account credits/Groupon bucks specific to product. Customer Service is outsourced and blatantly tell you that they can't help you. They have no customer service number for you to call directly. If you email, they have 24 hours to get back to YOU??? Who is the customer and why do they make customer wait on THEM? That's horrid service. There is so much headache that goes on with products and services with this crappy company. Every experience that I have had through Groupon SUCKED!

I had purchased multiple Groupons. One time I had purchased ferry-tickets, which were not honored, and I had to revert the transaction. But I did not get my money refunded to my credit card, but instead to my Groupon account. Then they closed my account for inactivity. Nobody told me, and they pretended that it did not exist. When I showed proof, they reactivated my account, but they did not reactivate my money. After I again showed proof, they did. I used some of the money, and then suddenly the money expired again, and again without notification.

I purchased tickets for a "Tough Mudder" event in Southern California and Groupon charged my credit card on the day of my order. When the event came up 3 weeks later, I attempted to print out the coupons I purchased, but Tough Mudder did not recognize them. I was unable to register for the event causing me to have to go in and pay last minute rate for tickets. Groupon hung up on me 5 times as I tried patiently to resolve the issue. I was not loud, rude... Just clear. I could not wait until after the event, nor travel 100 miles without tickets so I needed a resolution. They refused to refund or resolve even though we went online together and they were clear my coupons were not working. I will never use Groupon again, nor will I accept any coupons for my business. Beware, they use an overseas call center and only follow script which provides no authority or ability to resolve an issue.

I order from Groupon on Oct 5th, they took out the money that day but still no product. They gave me a tracking number but it never can find the product to track. I have put in a ticket to complain but still no response. I will never use them again, it has been a frustrating experience. No money returned, no product send. Do waste your money on this site.

I ordered a vacuum cleaner from Groupon that was sold by a third party merchant called Buy It Now. The vacuum cleaner cost $159 and the product specifications claimed that it was a new product. When the product arrived, it came from the Amazon warehouse deals department in a broken box, meaning that it was an open box used item, which the Groupon vendor simply bought from Amazon at a discount ($89) and shipped to me while they pocketed the difference. When I tried to reach out to Groupon about the matter, they not only did not give me a resolution, they DELETED MY GROUPON ACCOUNT without my permission, which still had unredeemed vouchers on it as well as the order transactions, presumably so that I can't take legal action! This is borderline criminal behavior, and completely unacceptable business practice.

I purchased thru Groupon and when the package not received I contacted Groupon. Now they are telling me I have to deal with 3rd to get my refund. When taking my money they didn't say you are paying third party. Their chat staff Amit ** was totally useless. Also some guy name Pradeep who told me how to look up where my delivery is which clearly shows lost as it was mailed via DHL 2 weeks ago. After today once I get the refund I will close this account.

Groupon resolved this issue with me.

We ordered 3 pairs of earrings through the Groupon site that were supplied by a company called Elle Jewelers. For 2 months they lied about the shipment being on its way. They said it was shipped yesterday, it will be shipped tomorrow, cannot ship now because it’s Friday afternoon and so on over the 2 month period. In the end they said they are just going to process the refund as I did not give them enough time to get the order shipped! Anyway I have not received any items or a refund and Groupon still advertise their products. Shame on Groupon and please do not order from either of these companies.

I'll just focus on the latest problem - I had to purchase a Groupon item that was returned and noticed that they had the wrong address - I had spoken to someone at Groupon, spent a half hour trying to change my address to the correct one, and they still sent a receipt in email with the old address. I am so tired of fooling with these people and the lack of ability to actually WRITE to customer service instead of around and around experience online. I have no idea if this will come to me or not. At this point I am ready to give up. This is not the first issue I have had with them.

I have purchased many items from Groupon some with good luck some was not. My major complaint is I bought a Groupon from a chiropractor for a massage x-rays and adjustment for $44. At the end of my appointment after I receive the adjustment and x-rays and set up an appointment for massage they asked for my insurance so we can get another adjustment at a later date. Come to find out they billed my insurance. The insurance company is now investigating the chiropractor. I alerted Groupon and they've done nothing about it and they are allowing this chiropractor to advertise his services and put coupons on Groupon.

I bought a service on Groupon that was moved to another city and when I asked if I can do a refund my account got shut down. I called to get it reinstated to use it. After that moment, every transaction is getting rejected and sent back. I'm not sure why asking a question would result in this response. I can no longer use Groupon, with a different emails or credit cards or Paypal. I liked it for what it offers people but this is a childish way to handle customer service.

I am so frustrated with Groupon right now. I bought something then returned it. They gave me my money back then reactivated my account. Contacted them and account was reactivated. They again deactivated my account but kept my money. This time stating my $$$ had expired. WTH? How does money expire.

I recently bought a Groupon for a pizza place. I paid $10 and could get $20 in food. I was on my way to the place as I bought it and figured it would take just a bit of time before it showed up. I got to the pizza place and it still was not there so I waited about 20 mins longer before finally reaching out to a customer service rep online. I asked what was taking it so long to get the Groupon and he told me it would take up to 24 hours! Since when does it take 24 hours? And if the purpose of Groupon is to save money on things you are doing, why would I wait 24 hours to get it? After he told me it would take 24 hours, I told him to just cancel the order.

Here is the fine print for the deal I purchased (hair salon). "May be repurchased every 90 days. Additional fees may apply depending on hair length, texture, and density. Appointment required. Merchant's standard cancellation policy applies (any fees not to exceed voucher price). Limit 1 per person, may buy 1 additional as gift. Valid only for option purchased. All goods or services must be used by the same person. May be repurchased every 30 days." So, can I repurchase every 90 days? Every 30 days? Apparently, none of the above. When I was told by the hair stylist that I cannot repurchase this deal, I asked Groupon. Their response "you can repurchase only as a gift". Where does it say that? Very misleading.

I lost almost $600 because they would not refund my money back after telling me that they would! We cancelled our vacation to a Florida due to Hurricane Irma. I called to see if a refund was possible before canceling and was told YES. Now after speaking with several reps who don't speak fluent English, and incoherent managers, I'm being told that it's up to the hotel to refund me. I contacted the hotel and they said that when booking through a third party company, they have nothing to do with refunding back money. Will never use Groupon again and will advise others not to.

I booked a river cruise and did not receive an email notice. So I booked the cruise with the cruise company (it cost 6 cents more!); I then found out that Groupon sent the notice to my unused email account. I tried to call... No NUMBER! So I emailed them... Boiler plate response "we can't cancel this charge". Had to go to my credit card company to dispute. I'll never use Groupon again.

My wife and I bought a ride on car for my 3 yo son in July on Groupon at almost $400. Upon delivery, I contacted their customer service right away to advise that the toy was not 100% functional (there are 2 speed levels and one was working on and off). Today is October 24th. Between July and October, I contacted them several times and got the same answers: either they have a "dedicated Team that will look into that" or "is my problem fixed?". They even asked me for a pictures of the item they sold... To me when I look at the situation, I clearly understand that Groupon does not want to solve our issue, they simply want us to give up on asking them to fix a technical issue with the item they sold to us.

We bought horse rides for our child, but could just now use the Groupon, due to an injury soon after purchase. Needed an extension now, since it expires this week, and we could only now start using it. They flat out refused.

I purchased 3 cotton leggings. I should have known they would be badly made by the price, @ $15.00. However, I couldn't imagine that two would tear by the time I'd worn them around 5 times. Shoddy, inferior product.

Purchased a Groupon for entrance into a corn maze. Groupon policy is you always get the purchase price unless stated in deal. Was informed by the company the deal was only good for entrance during a small window of time on weekends. Even though the price and events are the same every day. Asked if I could use the purchase price toward full price tickets that day, was told Groupon wouldn't allow it. I could pay full price and get refund from Groupon. Contacted Groupon and was told this was a live event so they did not have to honor the purchase price and no refunds. Told them I would contact my credit card. Suddenly they have a trade in program, told them it would not be needed as my credit card had refunded the money.

I've been using Groupon for several years and with every year their customer service gets worse and worse. They no longer have operators answering phones. Your only options are life chats with the rudest, nameless, faceless robots or via email. If you contact them via chat, be prepared for the 3rd world service. If you contact them via email, you will get nothing but auto response. Your problems with Groupon will never be resolved and you will never see your money. Because of family problems, we did not realize that 1 of our Groupons expired. We contacted Groupon via chat and had the most awful, uncaring agent who absolutely refused to even consider helping us. We know that last year other family members were helped by Groupon customer service and their expired Groupons were applied towards new purchases. Apparently, Groupon policies have changed.

I purchased this product Dell Latitude ES5410 on 9/23 it arrived 10+ days later. Each day from purchase counts toward your returns time window. I tried to contact Groupon on day 1 to return because although they charged me $149.99 plus shipping & handling. They delivered the cheaper advertised ES5400 $119.99. I cannot get through to their company for a refund or to even talk to an agent. Each attempt is met with a message of "oops their circuits are busy". It is classic bait and switch. I will never buy Groupon ever again. I encourage others never to buy from them either. They need better return policy, better quality assurance policy and better communication platforms for these complaints. Groupon is a rip off!!!

I paid close to $50 on 2 items which I haven't received! I always get my items from others like Macy's and Amazon and other places and I've never had a problem until I shopped with Groupon! Terribly dissatisfied! I want my money back and I know I won't get it.

Ordered several items, 3 weeks(!!!) later, I still have not received one of the items. I call them and they can't explain why I haven't received my items. There have been no shipping updates from FedEx or Groupon, states the label has been created for shipping two weeks ago and Groupon has no idea where the item is?! B.S. I've used them several times and it's always some issue. Fool me once, shame on you; fool me twice, shame on me. No more Groupon, no more! Taking my business elsewhere.

Bought a Groupon for a hair salon service and services are modified once arrive. Now told I ask for something different. Not so! Seems to me it was a downgrade services not an upgrade. False advertising or never get credit for what you purchased. Most expensive service this Salon offered does not cost $100 that I paid. Service company never scans or collects Groupon. Isn't that double dipping or fraud practice. I understand the fees that are involved in offering a Groupon. I should not be penalized. Misrepresentation of services period. Fraud!!!! No receipt given. Paid 45.00. Groupon number **. Paid additional $55.00 for gloss and single color INSTEAD of highlights... Original purchase ton more work. Rip-OFF.

Highly recommend NOT getting involved with Groupon. Customer service reps varied the information and instructions over 2 years of dealing with voucher redemption. Customer service did not support the business cancellation policy although they even put it in fine print. Groupon customer service would give refunds to customer for ANY reason at ANY time even if they had violated fine print or had an excellent service but complained with incorrect information that was proven to be incorrect. When they bought out LivingSocial, they pulled mobile apps for redemption without any notice, then pulled pc login redemption without notice, then had no customer service reps readily available to call. And no link for Groupon site redemption. Worst customer service that I have dealt with in 24 years of business. Regret ever using them.

I will never use Groupon again. Be very careful of the "fine" print that is worded very poorly as to deceive its customers. They make it impossible to refund your money (even if the vendor agrees to do so). The vendors on this site tend to be low budget as the quality of the service is typically what you pay for. There is no real discount with this site- just low budget service at a low budget price. Be warned in investing any money here. I know I will never purchase anything from Groupon again.

I recently had a voucher expire and I wanted to use it as a trade it. I have not been able to do so. Groupon will only provide support via email or chat. I don't want to use the original Groupon because the service I purchased it for has gotten TERRIBLE reviews- 66% Customer Satisfaction on Groupon and much worse on Yelp. They aren't letting me trade in the Groupon and I have to keep contacting them through email or chat and no one understands the issue. I won't buy anymore Groupons. I am thinking of starting a class action suit.

I ordered two pairs of earrings for my daughter and myself in late September. I never received the order even though it was supposed to arrive in five to ten days. I tried to call Groupon, and to my surprise they do not take customer service calls anymore. I had to go through customer contact through email. I pretty much was sent a generic, copy and paste response, that had nothing to do with my issue. I have tried to contact them two more times asking if someone can please call back to resolve my issue. I tried to contact the seller but there is no contact information on them, even when I Google them. I will never use Groupon again. They pretty much stole my money.

I received numerous invitation only emails to order Regal Cinemas eGift Card thru Groupon at a discount. I placed my order only to receive an email stating my credit card information needed to be updated or to use a different card. I checked my card & it was good. I placed my order again to only receive an error message again stating to either update my credit card or use a different card.

Groupon has Bed Bath & Beyond coupons you can print out. One of them was for a 20% off, In-Store, good till the end of the month. I printed it out, took it to the store, they scanned it, and told me it had already been used at another store. Seriously? Thankfully, BB&B honored the 20% off anyway. THEY deserve the 5 star rating. Groupon gets a big fat F for putting 'used' barcodes out there.

I have been burned twice by purchasing Groupon for a service. When I went to redeem it, the business had closed or never existed. When I try to contact Groupon, they make it impossible to get ANY ASSISTANCE. No customer service by phone. Website is not user-friendly. I HATE GROUPON. Don't be made a fool of like I was.

I have not been able to purchase Groupon for the past 4 months. Every time I try to make a purchase I get a "sorry but we were unable to process your order." I have tried to live chat with Groupon customer service numerous times but after they give me suggestions on how to fix the problem they sign out of the chat. They never wait to see if what they suggested worked... And of course nothing has worked. I have tried numerous cards, browsers and even created a new account... All with no luck. I'm done with Groupon!!

I ordered a special rate through Groupon for 26 wks. (6 mo.) for the Dallas Morning News. After the time expired charges continued on my credit card without any authorization. I contacted the News and spoke to a supervisor (Veronica) that stated Groupon authorized the charges, not the newspaper. She stated the order was done through them, and they had the card info. etc.

I was buying a Groupon. I had a promo code that said it would work. When I pulled the trigger to buy it (2 actually), I was told that it would not work. Two days later after buying the Groupon at regular price I get a message saying that I have a promo code waiting for me at the exact place I already bought and used a Groupon for and for the same services. Groupon would not refund the difference and lost a good customer. CS just gives you generic answers that really have nothing to do w/ what you have said or feel. Most places that offer a Groupon will give you the Groupon price at the store w/out having to buy it from Groupon. Do that instead, Groupon doesn't deserve your business.

I recently visited the Natural Beauty Spa. I was very impressed with their services. I however, was not impressed with the way in which they conduct business. For example, I purchased a Groupon for their services in the amount of $41.00. I believe that it was the manager that took care of both myself and my co-worker. He informed us that there was a tax of $9.00. When I informed him that $9.00 should not be taxed, he responded that he was charging us taxes on the original amount of their services. In other words he was charging us taxes on the original prices. In addition, he insisted that we pay a $15.00 gratuity fee. This facility should not be in operation if they are going to scam people. What a rip-off. I will never go there again and I have been in touch with the business licensing agency with regards to this. Groupon should not allow this type of business.

I purchased an item. Next day received an email that my credit card has problem. I need to update or add a new card. I added a new card. Next day I still got the same email. I was not sure it was just repeated reminder or my other card is also declined. Groupon told me problem was with my card and they cannot charge the other card either and order needs to be canceled. (With credit score of 850/850 my cards are never declined). I called (actually requested them to call me). They told me my card was declined so they have to cancel my order and I can buy same item again. I called my credit card company and was told that there is no problem with card or me. Groupon took the charge back so I can talk to them. Yes I did and closed my account with Groupon.

Bought 2 coupons for restaurants in Daytona Beach, Fla, while on vacation- October 2017. In both cases, coupons were not honored by the restaurants. In, the first case they claimed I had to return after 6:30 pm when they finished serving lunch. They had no trade nor did they seem to be serving anyone at 4:45 pm. In fact, there were no staff - except for the one employee, tables were pushed against the walls, showed no activity that demonstrated lunch was being served. The second restaurant was suppose to be open at noon. When I showed up at about 4 pm it was locked up. Groupon refused to refund my money. Offered me Groupon credit. I told them it was unacceptable!

I purchased a Groupon for wine. When I tried to redeem the Groupon, Wine Insiders said they they would not ship to Hawaii, where I live. I contacted Groupon customer service via chat where I was told the supervisors would get back with me, after 5 days and several attempt to get back in touch with customer service, nothing. I will NEVER use this site again. I've gone through hours and hours of my time trying to get my money refunded, to no avail!

My daughter was turning 9 and we invited multiple families to join us at Wisconsin Dells Kalahari Resorts. We all used the Groupon app to purchase the room on the same night. Multiple of the families arrived at Kalahari Resorts Wisconsin Dells only to find out that their room had somehow been booked in Ohio. When you clicked on the Groupon it only showed a page that said this page is no longer available... Printing the details or the confirmation was not an option. The hotels were willing to switch the rooms however since group Groupons customer service is unable to contact the reservation area except by email and it was a Friday night we got no response and no help from their customer service.

I placed an order for 4 items which were all shipped separate. 1 was missing so I contacted Groupon. I was told they could not provide me with any additional tracking information so thus time they would credit the money I paid back to Groupon bucks not my credit card. Then told me if any package ever is lost again there will be no refund. They just lost a loyal customer for bad customer service.

I purchased 3 90-minute jump passes for Sky Zone for my son’s birthday. When we arrived at Sky Zone, it was brought to my attention that I had bought them for the wrong state. They could not honor another state’s Groupons, so I had to pay again, full price for 6 kids. They told me to contact Groupon and I would get a refund. Well, with kids and an extremely busy schedule, I finally had time to contact Groupon for my refund; 4 days after purchase. I could not find a phone number to call anywhere, so I did the live chat. I was told I could not get a refund due to the fact that they have a 3-day refund policy. I argued a little and advised them again that I don't even live in the state these are issued to. Not even close.

Order a weight bench. The Chinese merchant sent a set of shelves. Merchant was unresponsive for 6 days. Contacted customer service and they have taken an additional 4 days of back and forth emails and wanting us to send pictures (had to send by email because you cannot post to their site). Have spoken with 4 different people. Time zone differences because they must be in Asia. Had to actually give them the ticket number because they can't see it. Now they say it will take another 2 days for them to contact the merchant to get a return label. Have they ever heard of Amazon? I will never use them again and you shouldn't either. Horrible experience.

It took me 5 phone calls to get a campaign to go live! Phone calls that lasted 15-20 min. After they had completely eviscerated that campaign I chose to try once more. Now if you wish to start a new campaign you cannot do it from your merchant service account but have to log out and go through the entire process of creating a new account and then they are merged. So I did so, was forced to re-enter the business info again and make my new campaign. Well sure enough day before the "launch date" came I had still heard nothing from them that the campaign was ready to be launched.

Bought an item on Groupon. Seller shipped a different item. Emailed seller, no responses for 2 days. Contacted Groupon, they said to just wait. On the third day, seller responded and said to send a photo of the wrong item, in which I did. Waited 2 days, nothing back. Contacted Groupon via chat, they gave me a runaround that they cannot see any details about this complaint on the order. I gave them the complaint ticket number. They said that this is between me and the seller, and that I should work it out with the seller. I asked Groupon how can I get their help if the seller is non-responsive? The response was: "Is there anything I can help you today?" I said: "No you haven't helped me with this issue yet." The rep agent then asked for my ticket number. I gave it to him. The next thing I received was "Thank you" and he ended the chat conversation.

Bought two iPad Pro's. Supposed to be refurbished "grade A". One works great. The other has both a bad battery and a defective screen. I know one is taking a risk buying a refurbished item, but clearly no one even bothered to try to turn this one on. What is "refurbished"? Take junk that someone returned and put it in a box and ship it out? Getting the defective unit was bad; inexcusable. What was worse however was the fact that the company doesn't even have a working phone or email to contact to complain.

I found that the app on my phone made an purchase that I personally did not do. I am thinking it riding around in my pocket somehow did a purchase but that means this app is too easy to purchase stuff you don't want. It does not confirm or do anything and just purchases it even if you butt dial or other random screen touches. I contacted Groupon and they say I agreed a a NONREFUNDABLE purchase and would not help. They said I agreed to it somehow which I certainly did not. I have removed app and found they do nothing for you to help and my $62 is gone. I have looked at history and it seems that has happened once before for $15. Groupon is not going to help you and my money is gone.

I bought moving service from Groupon but the moving company refuse to do the service on the day I want. By that time 3 days pass and Groupon will not refund your money. They tell you gifted to one of your friends.

Bought a foldable bicycle which promised free return policy, however, when I tried to return it, I get a different response from a different customer service rep each time telling me that I have to pay for the return/ have to contact the merchant/ can only get Groupon credits back/ etc. None of them can simply send me the return label in order for me to send it back. Extremely frustrating and misleading as they do not abide by their policies!

Ever since Groupon stop letting us get a hold of them by phone the place is gone downhill. I used to order from them all the time and the customer service was awesome. Now I have lost so much money due to not being able to get a hold of people. I've been trying to reach someone for over a month now and no response. This place is ridiculous now.

When you buy a duct cleaning package for your home, you think you are going to get your ducts cleaned. Not so. First of all, it took the company more than six months to get in touch with me. After we set an appointment, a very nice young man came to my house and explained he would not clean my ducts unless I paid $380.00 more. Something about moisture and not being able to guarantee the cleaning if I got sick. I have lived in that house for 40+ years and I have never gotten sick from my duct work. So this company is buying prospects through Groupon, and you are paying for you to become a prospect. When I tried to get my money back from Groupon they said my Groupon had expired, even though it very clearly states on the company website that Groupons do not expire! DO NOT FALL FOR THIS RIPOFF!

Groupon by far is the WORST Online Marketplace I have ever done business with. People complain about eBay? Nah this takes the ball by a mile. Every single Ticket Opened by a customer has to be discussed within Groupon which it is understandable but how they expect a Ticket to be properly resolved or addressed when the customer CANNOT attach pictures of the issues they seem to be having with their products. So Groupon just believes 100% what the customer says and refunds the customer and a Big ** You to the seller.

Bought rug cleaning service... NOwhere did it say you have 3 days to ask for refund. When I found out I would have to wait for 30 days to get a spot in the services rotation, I decided to cancel the contract. Was told to go thru Groupon. The cleaning company has no ability to cancel that service???? Groupon NO PHONE NO EMAIL just a "help" tab that sent me to terms of purchase... NO REFUNDS AFTER 3 DAYS... Such BS. Contacted my bank and they said they have had "a lot" of requests for non payment against Groupon. Absolutely no way to contact... Found email in the minutia print sent... Nothing. My hope for this company is to go under quick. Thieves.

I ordered a Honda generator from Groupon. 5 days later the order was cancelled for no reason. I placed a new order for the same item, thinking it was an error to be cancelled. I paid over $500 each time. Groupon no longer has phone support so I had sent numerous communications via chat to report the problem. Eventually, I received an email from Groupon stating that the merchant was fraudulent and my money would be refunded. One order was, but I am having trouble getting the 2nd one refunded. All I get are apologies via chat from reps who are clueless. I even try to escalate to a supervisor. I am getting nowhere. I have spent hours on chat. I am very frustrated. Groupon was quick to take my money but is refusing to give it back.

Worst company so far! Purchase 800$ TV. They tricky and sent a different model. Filed for return. They sent me USPS 1st class return label! THIS IS BY ITSELF IS A POSTAL FRAUD! Complained, wasted time. After that they send FEDEX label and now they saying they can’t find it. Hassle me, no money after 45 days. AVOID THESE GUYS AT ALL COST!

I purchase the Groupon deals on my one of the other account. They made an error and deleted my account. Now I can't access my account or deal voucher. I sent an emails. Initially they responded then response stopped. I sent many emails but no response. I have a case number **. I have no way to call them or talk to higher level i.e. supervisor to get this resolved. Unfortunate. My Groupon will expire as well as no way to get the refund as long as they don't respond to email. Is there a way to get help to get my money back?

Purchased a table from Groupon, the corner is warped, there were holes missing for screws on several components and a massive deep scratch down front of chair leg. Contacted them and they offered £20 Groupon credit or I physically arranged and paid for the return. After threatening with trading standards they offered to collect and told me to choose my 3 dates between Mons. and Sats. I chose 3 Saturdays to be told due to a technical error I couldn't have any did those dates and to choose from midweek dates. Advised I was away and the wife works half hour away 9-5 and as they could only say collection would be between 9 am and 8 pm and they couldn't be more specific. I advised it would have to be a Saturday, lo and behold been a week now and no response to my emails. Not impressed, I advise everyone to stay away from them.

I purchased/booked a Groupon for Sheraton Dallas Galleria for a romantic getaway a night in Sept 2017. I had my confirmation, but the day of, I called Sheraton to verify and was Informed there was no booking and there was none available for what I had already purchased. Attempted several calls to reach Groupon, but no answer. Sent emails also. 2 days after, Groupon returns my email, but states They will not refund, because Sheraton refused to issue a refund for a stay that never happened. Contacted Sheraton, who stated they haven't talked to Groupon and they never showed a booking for such. Groupon will screw you over given the chance.

I purchased 2 massage packages, and unfortunately the owner passed away over a month ago. I contacted Groupon to let them know & ask for a refund. Not only is it EXTREMELY difficult to get a live person in Customer Service (they encourage people to use email, which I did at first, and when I received NO responses looked for another option, which the only other option was live chat.) So I chatted with them twice now, the first time being 2 weeks ago, and was assured I would receive an email re: the progress. Today I live chatted with another agent & she said they were waiting for confirmation from the Merchant. Tell, me... how is THAT going to happen when he has passed away!!? I asked her, and she responded that I would hear from them in 2 days via email re: confirmation. They must have a direct link to a list of the people who are in heaven!!! The vouchers expire Oct. 5, 2017.

I got signed up for Sam's Club and I paid Groupon. Sam's Club said that I needed a code from Groupon. I never got explanation on how to get a code number. Now I am out the money that Groupon quickly took out of my checking account. I want my hard earned money back.

I have ordered from Groupon many times and have always been satisfied with the service. There was always a phone number and a rep to help with any problem. That's no longer the case, and although the site says to email, forget about it. There's no response. There's no way to contact them.

Groupon Store fantasty2017. Purchased a BT speaker which shipped directly from Korea. This was not disclosed in the Ad and against Groupon Store’s Policy. The volume on the unit is too low in the vehicle I purchased it for and therefore unusable. I have been trying to return in accordance with Groupon policy and you cannot get a return label. You get a message that says "oops our server is overloaded try again later."

I had purchased a Groupon for massage worth 80$ for "Get massage now". When I tried to set up an appointment I was informed that the Groupon is only valid for MON/TUE/WED before 12:30 pm. I have a full-time job and won't be use this Groupon because of the limitations. When asked for a refund, I was told they cannot refund me. They recommend me to give it as a gift to someone. My issues is why not be transparent and let the customer know the time/day limitations the Groupon comes with. In my view Groupon is getting paid but the customer is not receiving the service, which is a fraud.

Purchased DrePowerBeats3 from Groupon. They lasted the warranty period, 90 Days and then won't charge. They said they can't help me. GROUPON sells refurbished garbage and then doesn't stand behind it.

They take a 4% credit card processing fee out of my half of profits from the deal. They don't tell me this upfront, but hide it in the fine print of the merchant agreement. They also discount my deal on random days which affects my profit up to 20%. Again, they didn't make this clear up front but curtly say, "It's in your merchant agreement" when I complained. So on any given day, I am making a lousy 26% instead of 50%. Groupon is officially the worst. They are so excited, attentive and accessible before you've signed the agreement. After, you're just left with questions of why your profits at 1/3 what they should be. Crooks. Honestly.

I bought three Groupons for the same restaurant. I went to the restaurant once and didn't like the food and asked for my money back for the other two Groupons. Groupon said they wouldn't refund my money because I had to cancel within three days. In order to do that I would have had to have three meals at the same restaurant within three days. That's just not reasonable. I will be cancelling my Groupon account.

I had back to back bad experiences in last few days with Groupon... First with a purchase of One World Observatory vouchers and then its refund as the redemption was not processed as promised. After successive complaints I could manage to get hold of one decent person who understood and refunded the cost. But for over 10 days I am following up with them writing multiple mails in a day on another issue regarding The Mountain Club on Loon bookings, but no meaningful response yet.

Bought tickets for Worlds of Fun and the tickets Groupon gave me cannot be used because they will not honor them. I have calling, emailing, and requesting call back from them since Aug 7, 2017 and still to this day nothing has been settled. There are fine excellent customer service (A JOKE) do not care nor even try to help in your concerns. They are like cold robots with a script reading back to make you shut up. Well after reading these reviews, I think I am out 90.00 and a lesson learned to never buy from them again. Drop the mic!

I booked a Groupon voucher for Central Park Wheels - a bike company operating in New York. I booked the Groupon on the New York site from Perth Australia on 6 July. We left Australia on 9 July for our overseas trip and didn't arrive in New York until 7 August. When we went to redeem the voucher, the computer at the bike hire showed the voucher as being redeemed on 7 July - WHEN WE WERE STILL IN PERTH WESTERN AUSTRALIA. Groupon will not refund the money even though I scanned our travel documents which clearly show us leaving Perth Australia on the 9 July and arriving by train in New York from Boston on the 7 August. The voucher was supposedly redeemed on the 7th!! DO NOT USE THIS COMPANY FOR OVERSEAS VOUCHERS. It is too hard to follow up with any difficulties you may have. This behaviour is fraudulent.

Something recently changed about their customer service. There was a time where you could speak to someone over the phone - now they have outsourced to people who do not understand, nor care about giving the best service (by actually resolving the issue that they most likely caused). I'm going to try and give details just in case anyone else has this problem.

I purchased sheets with Groupon. They were shipped to another address in another state. When I asked to either be reimbursed or have the order resent I got an email stating since they'd already been delivered there was nothing they could do. I NEVER had this address on file on any account at any time. Very bad company to do business with. Do not use.

Groupon worked with the manufacturer to correct the advertisement and the manufacturer is in the process of sending me the correct hot tub.

I purchased the Groupon Race Car experience for a racing buff friend of mine who was visiting me. We called the number on the voucher for days on end and always got a recording. The Racing School has two numbers and none of them were answered. I sent emails, left online messages on the web page and could never get an appointment. Finally, after days of trying, a person finally answered and confirmed that all the appointments were completely booked. This means that I have a Groupon that will expire and no way to use it.

I give Groupon 0 stars. It has one on the comment only because you have to give at least one. Complete rip off! Do not order a Baltimore Sun newspaper through Groupon. I ordered a newspaper, it was charged to my credit card, and the instructions to redeem the coupon were as follows..."How to Use: No need to do anything else! By providing your name, delivery address, email and phone number your order is complete!"

I purchased a Groupon for The Ride in NYC for a $10 discount. The instructions to redeem the coupon said to purchase the full price ticket from The Ride, then submit BOTH the discounted Groupon ticket and the full price ticket from The Ride. I sent the email to the address listed which turned out to be the wrong address.

out of business groupon: "It is not our policy to issue a refund—after 3 days from purchase, all sales are final. We only issue refunds if the business is unable to provide the services offered in the deal. Thanks for your understanding. If there is anything else I can help you with, please let me know."

Tried to change ship address 3 hours after purchasing very needed medical supplies. They said too bad, only had 2 hours to change yet still doesn't show shipped 6 days later. All other people I do business with personally went to shipyard moments before SHIPPING to help my dilemma. These guys do NOT care about customers and are rude. Will NOT HELP ME!!! I will never receive that PACKAGE. Thanks for NOTHING!!! DO NOT USE GROUPON!!!

Groupon and LivingSocial both have an ad for my salon that I did not authorize and I have people who are buying it and calling me and I have to tell them that Groupon and LivingSocial are running fraudulent ads and I don't know what to do. I email them with no response of course.

Just lost $40 due to a Groupon sporting event ticket scam, here's how it works: 1) You order a voucher for tickets to an event (sports, music, etc). 2) Only after you pay, do you get a voucher which states that a 3rd party is responsible for sending (by mail or email most often) the actual tickets to the event. Emailed tickets can arrive as late as 24 hours before the actual event. 3) Your tickets never arrive. 4) You get on Groupon's website and navigate to the "call me" option and talk to their customer support reps. They say a 3rd party is responsible for the tickets and then forward your call to a group that can contact the vendor on your behalf. You get a voice-response system that tells you the number you're trying to reach is disconnected (nice!)

Groupon has no control over the vendors that they deal with. The same vendors they feature in their offers. The same vendors who can do whatever they want as to processing your order. THEN, they expect you to hunt down missing or incomplete orders through the shipping companies! NO! No! This is NOT Customer Service. I would strongly advise you stick to Amazon or an online vendor with a proven reputation and of a size that does not have to ** you for every nickel and dime they can get. Groupon is not ready for prime time. Maybe never. Go to the most reliable vendor. Save yourself some stomach lining and a whole heckuva lot of time! I was out $0.14 and did not appreciate it. I unsubscribe from their service and started this complaint. I will continue to share this experience on as many vendor review sites as possible. Groupon has got to go!

I was browsing Groupon getaways and had set my phone down to check on my grand baby. When I picked my phone back up it said "you booked it". My 5-year-old grandson had apparently picked up my phone and hit some buttons which accidentally booked a getaway. I had no idea what was booked, the terms, where I was going or how much it was. I went backward on my phone and saw that I was booked at the Marriott Hotel in Palm Springs, but later research indicated that I was booked at a "resort in Anaheim". I would never stay in Anaheim. I checked my checking account and sure enough $397.00 had been debited immediately from my credit card. I learned I was going to the Wyndham Resort in Anaheim Ca... 32 miles away from where I live. I did not authorize this trip and did not want this trip.

Purchased what clearly stated was Sterling silver bangles, NOT plated. Months later Groupon went in and changed my records to show Sterling silver PLATED. Unbeknownst to them, and to THEIR surprise, I saved every purchase receipt and image showing they originally stated they were selling Sterling silver high polished bangles. Disgusted, I had to write them MANY times telling them of their FRAUD, and how I had purchased them as gifts and many of my friends are allergic to plating! Their sales advertisements are misleading, bold face lies and they need to be sued! To top it off, when I finally started getting through to someone with half a brain, they IMMEDIATELY refunded me BUT I no longer have that banking account/debit card, nor any other accounts or affiliation with the bank I originally made most of those bangle purchases with, and the idiots wouldn't cut me a check.

Well this company needs to get wiped out of a hurricane.

Finally received a VM from them stating they cant service me for 1 1/2 months. One cannot reach Groupon via phone as they don't have one!!! Can only go through Chat in which takes up to 20 min. to do. They will tell you you only have 3 days to cancel. This is all crap seeing as though I could never get a hold of the company. You cannot contact CEO. Phone number doesnt exist. Never again!

I bought a pair of Nike shoes for $90.00 AUD approx (Men, Size: 7.5, Anthracite/Black, Wolf Grey-White: AIR MAX 90 LTR.). Been waiting for one month now but never received it. I called several times and they now agreed to give me my money back (4 days ago) but didn't received the refund neither. Worst experience ever. Hours wasting over the phone. Poor Customer Service and the "I don't care" attitude. Never Groupon again.

I purchased a Groupon, with the understanding that: "Your voucher may always be redeemed at the merchant who issued it for at least the amount you paid for it – even if the promotional value has expired." Not only is this not true; but, I received a very short, curt answer from Sathyagiri (a supervisor) with zero explanation as to why they do not honor this published policy.

I have had too many issues with this business. It would take too long to list all of the issues. The latest issue I have had was trying to purchase something for days. If the deal wasn't so great I would have given up the first day. When you contact customer service it takes 24 hours for them to get back to you. It has been 5 days so far and I still can't purchase the item. I keep getting a note that there is an issue with my purchase. There is no phone number to call Groupon so you just have to wait for them to get back to you.

Item (Anastasia modern renaissance palette) that they had on site was not item that seller was selling. They use a picture of an authentic makeup palette and are really selling a fake merchandise. I contacted Groupon and the 3rd party seller and they kept blaming each other. In the end I got no refund and a forged item. I had been a Groupon customer for years and will no longer purchase items like this from them. Don't trust the company and its bait and switch tactics.

It's hard to tell how they get away with doing any of this legally but Groupon sold me a $62 gym membership from a gym that would not honor the voucher and a $20 Groupon for a closed Hamburger Joint. No refunds on either one! They also sold a spray tan membership only to email me and tell me the business was closed but "not to worry" because I could just drive a couple towns over and try that one! They seem to cater to businesses near the end of their lifecycle so odds are VERY high that by the time you try to use their... "deal" it can't be used for anything, and they won't Refund your money. They claim to offer trade-ins but they usually don't work. My last trade in... offered me $0. I have the images (and mental scars) to prove it.

I ordered Oakley sunglasses from Groupon and received fake sunglasses in the wrong style and broken. Groupon told me to contact the seller in China to fix the problem. So now I have to somehow get a scammer in another country to give me back my money? What a joke. Don't buy anything from Groupon. The marketplace is loaded with scammers and Groupon doesn't care.

I purchase a coupon for $79 for the cleaning of up to 20 windows. I found out that I only have 7 windows that qualify for this price. The rest were at an additional $8 /window. No tracks or screens were included. Tracks for an additional $4 and screens for $2. I called Groupon customer service and they told me that I have 3 days to cancel. I did not know about the extra charges, how can I call and complain? I called the owner "Alan's Cleaning Service" to complain, the guy was not helpful, I asked for a better price and he said he will do it ONLY for an additional $61 all screens, NO TRACKS. (I did this in order to save the $ paid for the coupon.) They came, I paid $6, they broke two screens, destroyed some of my plants, a real mess. Contacted the owner and he said "I'm sorry but we are not responsible for old screens." Not a happy customer!!!

I was final able to obtain a refund as I never received the item I paid for.

Purchased a $20 voucher for flower delivery. Went to Blooms Today website to redeem voucher and ordered flowers for friend's birthday, same day delivery. Flowers never showed up. I emailed the vendor the very next day to cancel. They canceled the order and issued a refund of $50. Contacted Groupon to refund voucher and they refused because 3 days had passed. No exception, no consideration, no compromise. Stuck with $20 voucher to a terrible flower provider. Wasted $$$. *Advice, research vendor before you buy any vouchers from Groupon. Or just don't buy.

I purchased a Groupon for a couple's massage in December of last year. It is now August and I have still been unable to redeem my Groupon. It took months for the business offering the massage to have an opening. After months of waiting, we were finally getting our massage today. Less than 3 hours before the massage the business called to cancel our massage. Supposedly our massage therapist quit just that morning. The receptionist also claimed that the business currently has no manager. The soonest we could be rescheduled is for over a month from now.

Bought Groupon for pressure washing. Could not get company to respond or honor Groupon. Called Groupon and to my shock I was going to get credit not refund. Outrageous. Hope everyone sees it's a scam. Promised myself not looking at their website again. They suck you in. Save $10 in restaurant. Go there spend $60. Waste of money. Wake up America.

I was finally successful in canceling a Groupon for a massage that I booked yesterday. The merchant wouldn't take the Groupon, it was local, and I tried to cancel within one day, per Groupon policy. After googling canceling Groupon, I was really disappointed, average time to do it 37 minutes? "We will offer to do it for you for a fee because it's too complicated to do for yourself, but if you want to go in that direction here are the directions."

We received the Chesapeake Bay Sport fishing charter as a gift. We tried tirelessly to use the Groupon but this trip should not be offered on Groupon. I'm order "To take the trip you have to be paired with other Grouponeers". All of the dates we provided were not available because there were not enough people for the charter. I feel this company has it set up to fail as you will lose the money paid for the Groupon if not used by the expiration date. Groupon customer service department was unwilling to put the money spent on this Groupon towards another Groupon. In fact we felt like they were blowing us off because did not get back to us and even try to resolve our issue.

Groupon has horrible customer service. I tried to exchange a purchase for "Groupon bucks", they did that but only gave me 24 hours to spend them. I tried to order some items but got a reply saying that they would not deliver to my address. I get items delivered to my house all of the time!! By the time I got a response from Groupon about this my 24 hours was over and the Groupon bucks went back to my original order. I can't use the service I ordered as it was a duplicate order and the company won't take it. I will never order from Groupon again and I suggest you don't either.

Groupon sold tickets to an event at a comedy venue stating that the vouchers ($15 for two people) were good for any show up until January of 2018. I purchased them and noticed in the fine print it mentioned that it was not redeemable for all shows. I contacted the venue via the email Groupon had on its sale listing, and did not hear back from the venue for three days. I called during this time period as well. I didn't understand this as the instructions included in the Groupon were to email/call the venue (with the email/number they provided) to request your show.

Their shipping is fast and easy. Everything gets there intact. Shipping something cost nothing or very little, minimal depending on how much you spend.

They had some "deals" on USB battery packs. 1 was listed at 30,000, was more like 4,000. These item would have only been a deal if it wasn't a complete lie! Now at these very small actual capacities, means my purchase was a scam and I feel very ripped off!

I ordered a microwave popcorn popper. A week or so later I received a box. It was a hard plastic children's bank that looks like a soccer ball. I called and spoke to customer service and he put me on hold to "See what he could do." He came back and said they couldn't replace it, but they would give me $5.00 in Groupon bucks and I could keep the item? I told him, I don't want a plastic bank or $5.00. I want my money returned. He said "Well then you'll have to return it." That was 3 weeks ago. I sent the item back and now have an open case with PayPal to have the charge removed.

They indicate that 'your money paid never expires' but they really mean within 3 days. After I found out I wasn't eligible for a Groupon, it was after 3 days (but not even a week!) and they refused to refund me. I couldn't use the coupon with the vendor. So much for that. How can you possibly know within three days that you can't use the coupon at the vendor? It's not realistic. It should be 30 days OR this should be clearly stated. On top of this obvious scam, the customer service agent told me it was my fault for not reading the fine print and then abruptly ended the chat. I've spent hundreds at Groupon, and they wouldn't make an exception for a loyal customer. Make no mistake that they will treat you the same.

I recently bought a Groupon for 2 massages at Assured Health in New Westminster, British Columbia and even though I tried to book an appointment while the receipt was still valid Assured Health basically turned me away and said they weren't accepting Groupons anymore. When I asked Groupon for a refund to be used on Groupon services, I get various responses from different customer service reps, including "I will help you book the appointment with Assured Health", which they promptly backtracked from in subsequent emails.

I was a fan of Groupon for a while until I purchased an item that unbeknownst to me was supplied by a third party, of which I later found out that Groupon does not live up to their written claim. I keep receiving the emails and now I'm so done I tried to delete the account and stop getting them but can't seem to log into my account. I tried calling and emailing with no response. All toll numbers have been deleted. Can't figure out how their stock stays high & they stay in business. Fraud practices. Now going to my junk email.

I purchased a Groupon to drive an exotic sports car around a local race track. This was a one-day event in Columbus, Ohio. When I went to schedule the event through company's (The Motorsports Lab) website, they were sold out. No spots available. Meaning no possible way to redeem the Groupon Voucher. I tried to resolve the issue through Groupon support, but they were of no help. The only way to contact Groupon is online through a live chat and email. The number available is a recording directing you to Groupon's website support. No way to even leave a message.