Groupon Reviews

Bought a T-shirt, realized it was the wrong size, was given an option to cancel within seconds. Tried to cancel 5 times - Groupon kept saying would not go through! You can’t call Groupon so I emailed, 5 min after I ordered the shirt, was told it was already shipping. It was shipping 5 minutes after I ordered it, and because it was shipping I couldn’t cancel. How could it be shipping, 5 min after the order? Keep in mind that it is a Black Friday special T-shirt for $9.99 and shipped for $9.98. Wow great special! I will never buy from Groupon again, I used it for spa/facial specials, NEVER AGAIN!

I needed 3 pairs of waterproof snow boots. I ordered 3 pairs of the exact same shoes. Over 2 weeks later, we get 2 boxes in the mail. The first box was fine. The second box was a completely different pair of boots. Even if I could have worn them anyway, they were not waterproof, and they were totally different. They had zippers and buckles and were more for fashion. I never got the 3rd pair. I contacted Groupon through a “chat window”, which is the only way to get a hold of anyone.

I purchased a getaway through Groupon but once I got to the hotel the place had bedbugs. I immediately called Groupon to initiate a refund as I refused to stay in that hotel. I spoke with a representative on Nov.1, 2018 and was told to contact the hotel manager and get an approval for a refund which I did. Called Groupon back with confirmation and the manager's name. The Groupon representative informed me I would get a refund onto my card within 18 days. Unfortunately they have not kept their word and I’m out of $206! Will NEVER EVER USE THE GETAWAY SERVICES EVER AGAIN.

I paid $25 for a $50 voucher to Paradise Piano Bar & Restaurant that recently closed so I can’t use the expired Groupon for its face value. I requested for the face value to be refunded to my account since it can no longer be used. At first he said he can’t refund me the funds because the Groupon is already expired. I emailed him back saying it’s unfair business not to return funds for something that can never be claimed by the consumer. He emails me back with the info below which I am not accepting:

My account was hacked. 5 $100 vouchers were purchased for a total of $500. Groupon doesn't have a # to call (first sign you should RUN). All communications is through a chat line. I was told 'we're sorry" and "your concern has been expedited; you'll hear from someone in 48-72 hours". Oh, and get this, I'm told their fraud dept that handles these cases is overseas. You got to be freakin kidding me! Needless to say, I never received a call! I’m willing to bet the fraud charges are internal. Very shady! You see a deal on Groupon? Call the retailer directly. They'll offer you the same deal advertised on Groupon. They don’t have to split the sale (50%) and you don’t have to deal wtih the shady business.

I’ve bought many things on Groupon without actually checking how much the price was without the Groupon discount! After doing a research to see how much I was actually saving I realized I wasn’t save much at all! Groupon advertisers isn’t actually what the price “was”. I don’t think this is a good practice from a business! I’m very disappointed with Groupon!

Someone hacked my account and ordered $100s of dollars in make up. They changed the name and shipping address. But somehow Groupon let them charge my credit card under my name and current address. When I contacted Groupon they gave me a line about taking security seriously then said they would not refund any of the charges. Told me to call my bank. Such a scam. Closing my account. Recommend DO NOT DO BUSINESS, they will take your money.

I ordered a remote start and it duplicated my purchase. Customer support number says go online. I went online. Cannot find place to chat. When I was doing that somehow it added on 2 more. So from 99 dollars at this point I am up to 400. Also ordered heated seat for 129. The coupon place said they couldn't do it. Now I can't get a hold of Groupon. That is another $ 129 I am out. I will never use them again.

Case was advertised as for an iPhone 6 on the product description and on the shipping document. The box that the case came in said iPhone X. They will not refund the money even though the product is clearly not right for my iPhone 6.

A few weeks ago I purchased a shower head and phone/watch charging station from Groupon. Last week it arrived, but when I opened the box, it was 2 heated blankets for a car. So the following day I went to their website and started a chat which was pretty bizarre and offered no real resolution. So after trying to sort out with 2 reps and being completely confused as to why there was a breakdown in communication, I just reported it to the BBB.

I used Groupon in October and was not pleased with the experience. However, I believe in giving people a second chance. WRONG!!! I purchased passes for the Philadelphia Insectarium. I found out that one of the floors was closed due to a theft of the insects. I wanted to take my grandson to see the insects but could not. I have tried getting a refund but can't find a way to talk to a rep from Groupon. The pass will expire soon and the insects are still not back.

They are cheating people as I have been their customer for years. As I was sick for a long time and I was not able to use the vouchers and as they were expired and their rules you will never lose money what one has paid. As I was sick for a long time it was not my fault, I did not ask for a refund only just give me Groupon money so that I can use it in near future. They did give me some money but not the full amount. They have refused and this is an exceptional circumstance and it is cheating from their part. I even asked to cancel my membership and give me all the money back but they are not reasonable. I am 82 yrs old. They should consider my situation.

Three weeks ago I bought a Groupon for holiday cards. I wasn't ready to order, so I waited a couple of weeks before getting on the site and redeeming my voucher. I went back to my order confirmation email, and lo and behold, my voucher had mysteriously disappeared from my account. I double-checked my bank account, and yes, I was debited the amount of the Groupon on the date of purchase.

When I purchased the group the salon I purchased services from got great reviews for one stylist. When I called to make an appointment, that stylist was no longer at the salon. I read the most current reviews and the hair salon gets terrible reviews. I asked Groupon for a credit since I didn’t want the salon to mess up my hair, a problem stated in the most recent reviews. In spite of reading the reviews to Groupon customer service rep, she told me I could not get a refund or credit. I will never use Groupon again.

Back from a trip, Groupon offering deals on Photobooks. I bought one. BIG MISTAKE! First, an indecent amount of email "offers" begin to hit my account. When I go to use the coupon, I have to log in somewhere to activate, AND the Photobook company won't recognize the coupon. Just TRY and get some help. Groupon is nothing but FAQ's. No possible way to have direct contact. Same with the Photobook company. No direct contact with anyone. I'm just left hanging. Deleted my account, and I would highly suggest the frustration is NOT WORTH the few bucks you might save. Life is short.

I had a terrible experience with Groupon. 1st purchase: a coupon for a seafood restaurant. It was apparently obligatory for the clients to call a specific number in order to make the reservation. The woman was rude, impatient and there was ZERO customer service. I'm not sure if this woman worked for Groupon or the restaurant but we have booked a table at the restaurant and will be going on the 21st.

We purchased a coupon for massage therapy and used it however; Groupon is not issuing any receipt neither the location we attend issuing invoice. We need that receipt to claim insurance but the massage location doesn't issue since they did not receive complete money we paid. On the other hand Groupon customer service clearly replied our email by refusing issuing receipt for the amount they received from us. Any advice???

A getaway was purchased by mistake. It has now been 3 days and I have not been able to get an answer on how to get a refund. This has been a living nightmare. I’ve been told to go to different sites, live chats, support emails, even spoke with someone on Twitter that stopped mid conversation never to return. I’ve been given return emails apologizing for the error that’s it. They have taken my money over $1k and I have nowhere to get help. The item I purchased didn’t show in my account so I couldn’t cancel it there. Be very wary of making any purchases from this company. They have no number to call and no help on the weekends.

Pretty much what everyone else is saying. There is zero customer support. I bought a Groupon at a salon, could never get a hold of the owner, and then the owner redeemed my Groupon. I never even had an appointment. Groupon won't do anything about it. Really terrible experience. Do not even bother.

I purchased a pair of boots on October 2nd from GROUPON!!! They email a phony tracking number to me. When trying to track the boots FedEx site said label generated. They are waiting for merchandise but when I viewed GROUPON site it is saying shipped on the 10th of October. I tried to get in touch with them regarding this matter. No respond. This has been going on from the 17th of October to present. Even this very day I tried reaching out to their customer service. VERY BAD COMPANY TO DO BUSINESS WITH. 0 STAR. I DONT THINK THEY DESERVED 0. THEY BELONG IN THE NEGATIVE RATE.

Item was supposed to be 1500 mg and was actually 25 mg. The entire jar equals 1 normal gummy bear. There doesn't seem to be a contact number or even email for Groupon. Last time I do business with Groupon.

I purchased a massage for my son as a birthday gift via Groupon. The massage therapist had great reviews on Groupon. After purchasing the massage I could never reach the massage therapist. He never answers his phone and does not return calls. After a week of trying to redeem the coupon, I did a web search for this massage therapist and the reviews were horrible. Only on Groupon do you find good reviews for him. I tried contacting Groupon to see if I could get a refund and let them know this guy is a scam artist. Groupon has no customer support. You cannot get in touch with them. I had to just eat the cost of the massage and buy another somewhere else. That was my first and last experience with Groupon.

I purchased a hotel reservation for one night in a hotel and they charged my credit card two times for the same purchase. I tried calling them. It's not possible to reach them via phone. Very bad company.

I saw a deal for a micro sd card that read 128 GB. Only to receive a 128 MB SD card instead. WHO in this day and age buys ANYTHING these days in MB when it comes to flash storage?! GET REAL. Seriously such a blatant SCAM.

I planned to go to England so purchased the Stonehenge Premium Tour on their website. By the next day, I COULDN'T log in my Groupon account. I clicked the "forgot password" link, but the system email kept telling me the email address did not exist on the file. This is ABSURD!! I used that account with the exact registered email address to place an order a day ago. Then I reached to the customer service center. They told me since I submitted my problems to Groupon US & Canada team, I could only wait for their reply. Strangely, I could log in on US website, but my order just disappeared. I'm sure I placed an order on UK website, but there is no registered account on UK website. VERY WEIRD. I called Groupon in UK twice, wrote tons of emails and used the live chats. None of it works. So terrible experience.

If you need customer service, it's non existing. You can't call you can only speak to people who don't speak and/or don't understand English even when they know the language. I bought an expensive item (robot vacuum) and couldn't return it - got stuck with it.

I tried to redeem a Groupon in restaurant but they told me they can't find the code. So they charged the entire amount on my credit card. After I went home, I live chat with Groupon support. He confirmed that the Groupon is valid. He offered me two choices: (1) “If you'd like, I'd be more than happy to reach out to the business on your behalf to get this straightened out.” (2) “If you've changed your mind about this deal altogether, you can Trade In for another deal.” I said I want the first choice. He then said it will take up to 72 hours.

I have had a problem last week and today with vouchers, and have had to ''jump through hoops of fire'' to get a resolution on the first problem. It took three days, and not being able to talk to a PERSON made it even harder. Same thing today, just a different issue, and am still waiting for them to correct... their... error. And, have no idea why they even list their phone numbers on their sites... when NO one answers except those ingratiating ''robots." I am highly considering becoming an ex long-time customer, and going with Living Social. I have had enough of Groupon's crap.

I bought a Groupon for $99.00 for a restaurant in Houston area. The restaurant closed its doors and went out of business. According to the Groupon's policy, I should be able to get credit for any Groupon that I cannot get in touch with the merchant or redeem my value. However, they do not have an operator to answer my calls and they do not respond to my repeated e-mails. I think they want to cheat me out of my money. Very dishonest company. I hope they go out of business.

There was a purchase made on my account and Groupon will not refund it without an item number that I cannot find. Horrible customer service!!! I have never made a purchase through Groupon and I never plan on it after this.

Groupon offers "Groupon Select" which promises further discounts. It costs $4.99 a month but you cannot cancel until you have paid for 6 months. Most offers such as this will give you a free trial period and choice to keep or cancel but this does not. I checked join in my cart thinking I would get the 25% discount and pay for Groupon Select together with my cart during check out.

I purchased a new car on 9/28/18 and immediately open Groupon to order a blanket to cover my back seat since I have four dogs. The information said the item would be shipped in 2-3 days. I needed the item by 10/24. The money was withdrawn from my bank account right away but I never received the item. When I contacted Groupon by chat, they told me I needed to contact the vendor. I contacted the vendor who originally said that they shipped my item. When I continued on that I had not received my item the vendor again told me my item had been delivered. I informed the vendor that I had not received my item they said that I switched the address for it to be shipped to.

I had fraudulent charges someone placed using my debit card. They did not use my Groupon account or my email address but just my debit card. When I tried to get help, I learned there is no phone number you can call. You have to fill out a form and wait for them to call you, which does not work well if you have a lunch break and limited time to wait around for a call. They also have a form or email for email response but when the customer service reps responded, they were basically useless.

It's become such a scam organization now with horrible customer service, when you can actually get through.

I ordered two cases of wine two months ago but never received them. I was told to go to "My Groupon" and replace the order. Tried many times but the "send" button doesn't highlight, so I got nothing. Tried sending email but the same thing happens, can't send. Have been trying to get a refund from PayPal but they say go to Groupon, Merry goes round and round. I will never use Groupon again, no phone and no one to talk to. This is a terrible company. Stay away.

I am a merchant. Listed with Groupon to bring in new business as a new start company. One year later, a customer called me and I provided service. Four weeks after, I had not been paid by Groupon after I submitted the voucher. Since there is no phone number to contact Groupon, I emailed asking where my money is. Groupon kept emailing back requesting different things from me. I complied, but still have not received payment for service. MERCHANTS BEWARE, YOU WON'T BE PAID.

Bought a Groupon coupon, gave as gift. Had issue with vendor saying Groupon deal "has changed" and they provided a $20 discount for a $25 dollar Groupon. Contact Groupon, provide receipt and comply with all of their requests for information; they contact me back saying "Our policy only allows for refunds if the merchant was not able to provide the service offered by the deal. So in this case we won't be able to issue a refund, but I want you to know that I'm going to share your feedback with the appropriate parties to prevent something like this from happening again."

I bought a few things from Groupon and half of it I had to return because of poor quality or malfunctioning. I bought some yoga classes and the yoga studio will not honor the coupon, call Groupon and they will not refund my money. Some guy from India I can't hardly understand told me some like "can't refund money, your fault something." Be careful when using this company! It is a pain to deal with them.

After receiving the wrong size comforter, I tried calling at least 5 times and got a recording saying they would call me...I never got a call. My emails were returned as "undeliverable." When I tried to sign in to the site, the response was "email unknown" although I had just signed up with them, and my password was refused. I did get 2 customer service reps on chat who were polite and friendly, but it took 2 chats to get the information I needed. I have returned the comforter and requested a full refund. I was told it would take several weeks for this to happen. I am wondering if I will get my money refunded. I will never buy from Groupon again. Impossible website to navigate, no phone response, and poor customer service.

I own a professional maid service company in Minnesota, I was looking to expand in bring on more clientele. I researched and looked into Groupon, worst thing I ever did. My deal was 4 hours of standard house cleaning that would cost a $119 said the customers. I sold 5 of these coupons, Groupon took all the money besides a $100. The $100 was sent to me as payment for my services. When I asked Marcus my account representative he said they had the right to change prices. They did send me a $53 payment which they reversed to give me $39. Marcus just stated that they sold a coupon on offer. I cannot tell you another fluff. Stay away from this company. They will rip you off. They will rob you in. They will take all your money while you're working hard.

I just received the bedding set, duvet cover and pillowcases, I am dismayed to find the quality so poor that I think it would fall apart in no time. I could not recommend buying bedding on Groupon. I wish I had not opened it as I would have returned it.

Although I have been happy with discounts on local goods and services the goods for sale are frequently way overpriced. Most recently I looked at a non-stick fry pan to replace one that is near the end of its life. The list prices quoted were all higher than the real ones and the purchase prices were 3 to 4 times higher than are easily found with a price search web app. BUYER BEWARE.

I purchased a Groupon voucher, and the business closed after my expiration date. Customer service was no help and refuses to offer the policy in writing. So now I'm out $99 because I trusted Groupon and their "Pinky Promise" (with their fingers crossed behind their back).

I ordered a pair of exercise shorts. When they arrived, they were not what I ordered and the wrong color. Virtually no way to contact Groupon. I continued to open a ticket with Support and they kept closing my ticket unresolved. I kept getting the same message that I needed to contact the merchant. They finally agreed to provide me with a refund. 6 weeks later, I still have not received the credit on my charge card. This is a fraudulent company selling junk with no way to communicate with them once they have your money. I will never purchase from Groupon again. Serious issues with this company!

This incident actually happened a little over 3 years ago, but I just found this site today and must give my comments. I ordered a king size Beauty Rest mattress with low profile box springs (the box springs come 2 per set). Since my bed sits fairly high and the mattress is a very thick mattress, I did not want the mattress to be sitting up too high, thus I ordered low profile. I received the mattress and box springs; however, one box spring was low profile, as I ordered, and the other box spring was high profile, making it a mismatched set. The guy who delivered the items said he had to leave both box springs and that he could not return any part of the shipment, so I signed for it. After that, I continued to try to resolve the situation with Customer Service for several weeks with NO HELP WHATSOEVER. All they would say is that I could return it for refund.

I've been using Groupon for years, but I have never realized that they are a scam. They almost septuple the price of what they have on their website and list it for 1/7 of that. For instance, check out this antenna on their website, and click on the drop-down menu and select 65 mile range. They said the regular price is $89.99 and have on sale for $26.99. Here is the link: **. Check this link from Amazon: **. Only $11.99 with free one-day shipping if you are a Prime member. Don't let Groupon fool you!

Whale watching coupon for Gloucester, MA, did not list the many exceptions until time to redeem. My range of dates was not valid and website at that point became impossible to cancel order and instead became misleading to direct me to keep the coupon. Website actually was so convoluted to defy understanding. Had to do an "end run" type of thing to get a live chat person on a repeat website attempt to be able to cancel. More than an hour wasted and became so frustrating.

Purchased service and was very unhappy. Customer service gave me a trade in a week ago. Cannot redeem trade in but no help doing so. Excuses for the delays but no solution just excuses. You can not get a refund for these items, beware!

When you purchase a Groupon you have until a certain date to use it. If you do not use it becomes an expired Groupon but is still supposed to be worth what you paid for it. The problem is at some time (unknown how long) Groupon will not refund it even though it states on the Groupon and on their website that they never expire. When I chatted with support they gave me 50% as goodwill and then redeemed Groupon. Then they tell you that because I redeemed it (I did not, they did) there is nothing more that can be done. They said there is no dispute process. The representative's word is final. There used to be an 877 number to call but now it says to visit support on the internet.

Groupon is the absolute worst. A group of friends of mine bought tickets to a show that canceled a few hours before it was suppose to start. Currently the third day into trying to get my refund and all they can say is, "We will take your case up higher in command," or things like, "Well it's past the time to cancel to get your refund," despite several of my friend having received their refunds anyways.

I booked Yosemite Gold Country Lodge through Groupon. However, I was not able to get a room. Receptionist told me there was no available rooms even prior I booked room through Groupon. We drove for 4 hours to reach Yosemite. At 11:47 pm me and my husband were stuck in the woods with no internet connection and no available hotel rooms nearby. At least we were able to contact to customer service (live chat) because there was at least a poor internet and phone signal in motel lobby. After explaining my problem to customer service did ABSOLUTELY NOTHING!

I accidentally made a Groupon goods purchase and within minutes I realized the error and tried to cancel the order. Upon reviewing the instructions, there was no option for me to cancel or edit the order within minutes of the purchase. I contacted Groupon and no response. I spent hours just trying to Live chat with someone after calling customer service unsuccessfully. I explained that the purchase was made accidentally as was evident it was being shipped to the wrong address. Unfortunately, it was the absolute worst customer service experience I've had with any retailer. They simply made no effort to resolve the matter. Not only did I not want the product but I cannot return it because it is being shipped to a totally different location and can be claimed by anyone. It's pretty clear that they have awful customer service and a shady way of conducting business.

Paid for a getaway for daughter's 11 year birthday party at a waterpark and had the transaction go through my PayPal and bank. No Groupon showed in my account. Customer service did nothing to help other than refer me to supervisor who will email me back. They have my money and I have no Groupon. Beyond pissed.

Groupon is good for tickets, spas, and food but not for ordering products. Recently I’ve purchased a cream from Groupon and received it in the mail within 4 days, come to open my package and the seal was opened. I contacted customer service to just guide me on the process of returning the item, which I know some sites request the item back, she mentioned “No need to return the item, just throw it away and we can refund you the money.” I said not a problem. She asked for my last 4 numbers of my debit and said “it shows that it is declined, are you sure it was charged?” I said “I can assure you for a fact it was charged as soon as I clicked “confirm order” so there is no way it was declined when the product is sitting right in front of me. If it were declined I wouldn’t have gotten a purchase confirmation email nor product from you guys.”

I purchased a Groupon for Fred Astaire Dance two private lessons for a couple. I always have default set to Los Angeles. I saw purchased a Groupon for what I thought was Pasadena since Los Angeles shows Groupons near you. This Groupon was for San Diego. I called Customer service department. The agent did nothing to help me. He said that San Diego was the place and to give it to a friend or family member which I have no one to give to. Then he tried to sell me the Groupon in Pasadena with a 20% discount. I had paid originally 66 dollars and not he wanted to sell me the Groupon in Pasadena for 60 dollars. A total of 126 paid for one Groupon for Fred Astaire. Is this any help at all? 60 dollars wasted. I know they can reach out to the company or really offer something since I have bought about 10 Groupons. This was a terrible waste of time and money. I need to go to another company like Goldstar, etc. No help at all.

I purchased a Groupon voucher and when I went to book my services with these movers they advised me that they would charge an additional hundred dollars for fees that they don’t even say what they're for. These fees are not on the fine print of the voucher. They are scamming people for an additional extra $100. I have contacted Groupon. Know when a customer service they don’t care to help. I do not recommend anyone using this company SUREWAY MOVING & STORAGE. I will also contact the Better Business Bureau.

Me and husband purchased Carry Conceal Weapon Class and looked it over before stated, "If you take this course you just have to go to shooting range because this is your certificate." Did it and not legit. Paid over 200.00 and it’s no good. Please be aware. It sounds good but no good. Watch out for Groupon Scammers!

I was charged for a live show ticket I did not order. They ruled it an accidental purchase, instead of considering a scam. Since live shows are nonrefundable the customer support said, "There is nothing I can do, it might have been an accidental charge." Then had the gall to ask if I'm interested in some rewards program promo. SO in customers support, in their own words implied, I'm screwed and they don't care.

Had 2 restaurant vouchers that expired a long time ago. The chat assistant (no phone number for Groupon anymore) said they are only obligated to refund vouchers that expired as old as one year, but that she would give me a credit for HALF the value as a goodwill gesture. Of course, I took it, but Groupon is being dishonest when they say the value never expires.

First time I used Groupon. Never again. Luckily I have only lost £19. No customer service. Quick to take your money but when I went to redeem voucher said it was already taken. Be very careful everyone. This is a very badly run company. I won't mention product because it's not their fault...

"Important message about your Groupon with Commerce Downtown Kitchen. We've had to cancel this deal. If you haven't redeemed your Groupon, visit My Groupons to claim a refund." As noted above, Groupon stated that a refund would be issued for Groupon(s) purchased to this restaurant but when contacted, Groupon refused. They stated that since the Groupon had expired and the establishment is out-of-business, they would not authorize a refund. Their policy clearly states that the value paid for your Groupon NEVER expires. This is misleading and our State(s) legal authorities should review for the good of the public.

I ordered a lunch bag from Groupon but never received the order. It was some time before I realized as ordering it had slipped my mind. I contacted Groupon as soon as I noticed it on my used Groupon list marked as used. The customer service did not help at all. They said a manager would contact me - this never happened. I have spent a lot of money on Groupon and I'm a completely disappointed and feel ripped off. Please be wary if you order goods from them - they may never come and Groupon will mark your Groupon as used and take your money anyway. I will never buy from Groupon again.

Trying to find out how my Groupon bucks were used --- we as consumers cannot access any spend history even though the people in customer service can -- all they tell you is that they were used but don't give any details. This is not transparency for the consumer. Anyone else have the same problem?

PUBLIC published review 9/20/18. I purchased the Novadab Turk and Caicos Coral Boho Accent Statement Necklace for a Groupon of $4.00. I should have known better because it was listed at a retail value of 44.99. Not on this earth!!! It is so poorly made and the metal is all discolored and not worth 1.00, seriously the quality is a joke. I can't even write a review on Groupon of my purchase to spare others from going through the hassle of buying this with a shipping price of $6.99 for a total cost of 10.99. I can't even speak to a live person, I called the company that sent this junk and they told me to return it, but of course I pay for shipping. So, I will be throwing the necklace away because I am not paying to return it for a 4.00 refund when I can't even contact Groupon. Such a waste of time and a few dollars. Will never use Groupon again.

I purchased the Novadab Turk and Caicos Coral Boho Accent Statement Necklace for a Groupon of $4.00. I should have known better because it was listed at a retail value of 44.99. Not on this earth!!! It is so poorly made and the metal is all discolored and not worth 1.00, seriously the quality is a joke. I can't even write a review on Groupon of my purchase to spare others from going through the hassle of buying this with a shipping price of $6.99 for a total cost of 10.99. I can't even speak to a live person, I called the company that sent this junk and they told me to return it, but of course I pay for shipping. So, I will be throwing the necklace away because I am not paying to return it for a 4.00 refund when I can't even contact Groupon. Such a waste of time and a few dollars. Will never use Groupon again.

I've been using GROUPON for years and so decided if they had one for the NYC Beer and Bacon Classic. I was so glad when they did but after looking over the 6 ticket options, I noticed that the original prices they quoted for the festival were way higher, and when you looked at the price they were selling them for, they were the same price as the Beer and Bacon Classic. What would be the point to buy the GROUPON at the same price. Now, I will have to always make sure that when and if I use their service again, I know the original price of the deal vs their price. Now I wonder if I've been paying even more for GROUPONS.

Once more I got screwed over by Groupon. I purchased a $40 certificate to be used at BLOOMS TODAY but they charge GROUPON cert holders an Extra $30-$40 on top of their regular costs! I have proof! If this isn't illegal, it should be. I asked Groupon for my money back and, as usual, they said no. Both companies should seriously reevaluate their policies allowing such fraud. I don't know how I can get my money back. It's not so much about the money as it is the principle. In this case its LACK OF PRINCIPLES. Guess it's time to call the AG and BBB.

9/14/18 viewed 2 Groupon goods. DID NOT PURCHASE... Charged $100. 2 attempts to get rectified without resolution. 9/18/18 wake up to $59 charge and nothing in acct ordered. 2 overdraft fees as well...

Groupon will email you a coupon code with a link to shop using it. If you do that, you will be forced to sign in to check out. When you sign in, your coupon code will be lost and if you copy it in manually you'll be told it's already been used. You'll spend an hour figuring out that you must start over from the emailed link and create a new account to avoid losing your money.

I moved from Chicago to Colorado with about a half dozen unused Groupons. When I requested they allow me to trade, they declined. When I insisted and threatened to post the truth on Social Media, they sent me an email on a weekday giving me 24 hours to trade them. By the time I opened the email, the deadline had passed. They were worth hundreds of dollars, eyeglasses, massages, etc. I tried to appeal and got a message I am BLOCKED. I will never buy another Groupon.

I purchase a pajama for $7 deal last year and requested a refund due to its size being so big. The agent never asked me if I want it back to my credit card, but issued Groupon Bucks. I didn't even know there is such a thing, Groupon Bucks. A few days after I realized I have $7 reserved bucks in Groupon Bucks. I forgot about it for a while and didn't use it for my next purchase. So, for about a year, I didn't use it. Now, I just realized it has an expiration date that was expired in Feb. I chatted with a customer service representative and all he said is, "I am so sorry for your situation," but nothing he can do. He said the agent handled the refund situation wrong, but he just felt sorry and that's it.

For the last three years I have send floral Groupons to my sister, niece, and nephew... I just found out that the Groupon had never been claimed. I called my sister and she said that none of them had received an email with the Groupon… I call Groupon and they said, "Sorry Charlie... your loss." I am 78 years old and this is not right... so I sent gifts, I thought for 3 years costing me 75.00 each year for a total of 225.00 and they never got them. This company is making millions cheating their customers. When I call Groupon they said I had 24 hours time frame to request a refund. What a disgraceful company.

My first and last experience with Groupon was very frustrating. The website was confusing and sent me back and forth several times with a very short time deadline that cut me off more than once. Then when I used the voucher at the theater, I was still charged full price! I will not be using Groupon any time soon.

This is about Groupon and their false advertisement, making up policies on the fly, breaking federal law, not following their original policy as they stated, and reneging on their contract with their customer. I called Groupon recently because I had some old vouchers I wanted to use at a local Greek place. However, when I arrived there, the place had closed down.

I bought a Groupon for 4 hours of kayaking and didn't read the small print. The merchant didn't honor the Groupon at the time we were in the area (about 3 hours away). They said get a refund and they'd give me a discount. But Groupon said the trip had been bought too long ago and fell back on their "terms and conditions". It cost $35 and that's down the drain. I advise others to be very careful before buying anything from Groupon.

I purchase (2) Groupons for a Hot Air Balloon service. Anyone who knows Hot Air Balloons knows that scheduling a ride can be difficult based on weather, timing, etc. Combined with the fact that the location was 4.5 hours from me, it was difficult to get accommodated. The Groupon Expired, but on the website Groupon says I can use the amount at the company of $125 per Groupon at the company "from now till eternity". What reason do I have to call. I can still use the Groupon, except that the company went out of business and Groupon says since it expired, they will not refund me the "full" amount.

I booked 3 reservations to the Caravelle Resort in Myrtle Beach. Each was $207, but Groupon charged me $80 more for each for an "occupancy tax." After we visited the Caravelle, we received the bill, and we were only charged $233. There was no occupancy tax of $80. I requested a $54 refund for each reservation from Groupon, and they refused, revising their original explanation of what the $80 overcharge was for. Instead of "occupancy tax," this time, they said it was for "fees." We were overcharged a total of $162 for the 3 reservations.

Purchased a Groupon Special for 2-one hour massages for $60. I have been reaching out to the vendor for the past 6 weeks to no avail. They expire this month so I reached out to Groupon for a refund. Nothing. Nada. Zilch. I should have read the fine print?! Are you kidding me? Where does it say the vendor can not fulfill the contract and basically steal money from you? What a scam.

Every time I want to buy a Groupon, it doesn't work. They pretend to let me reset my password, except it never works. They know I'm about to buy something I want and get a discount on it, so they prevent me from buying the discount they pretend to offer. Not to mention, back 7 years ago when their site did work, about every third time I would buy a Groupon from them my credit card company would have to send me a new card because someone magically got my account info (never happened when shopping at Amazon, Wal-Mart, Target, etc.). This company is straight FRAUD and provides VAPORWARE.

Ordered a pet stroller. Expected it within 7-10 days. WAS NEVER SHIPPED. Good response however from Customer Service. I received a refund. Very very disappointed as Groupon does not ensure vendor reliability.

I received the wrong item and tried to find a way to exchange it for the correct item on the site. It took several minutes to realize that wasn't an option. It took several more minutes to find a way to chat with them. Then between each response it took several minutes for them to respond to me to get to where we needed to be. They first offered me a deal I was eligible for instead of taking care of me. The whole process took 30 minutes. This is wayyy too much time to have to spend on a return that was a company mistake.

I had an expired Groupon voucher that a merchant was not honoring. In that case, Groupon should have made the merchant honor it or allowed me to buy the Groupon for the same merchant which was few bucks more for me to pay or could have given me Groupon bucks to buy whatever in future. Not until I decided to dispute with my Credit company, Groupon finally gave me Groupon bucks to be used within 24 hours. Groupon just kept mentioning the policy. Also note that all the regular values are not even close to being true to lure us all. Not ethical.

Beware!!! I was charged twice for a purchase. Their mistake, No fault of mine then to make matters worse they refunded me the money but gave me only 2 weeks to use my own money. I wasn't aware that I only had 2 weeks to use my own money, as a result, I lost my money and they refuse to reinstate it. Two weeks to use credit??? What a rip off and con!!! DO NOT USE GROUPON.

I bought a Groupon and when I go to my account it's all empty. I contacted customer service online but didn't help really because he said he's going to escalate my issue and will contact me ASAP but I didn't get any respond so I distribute the payment. I will never purchase anything online.

I want to say that the customer service here is very unsatisfactorily. Even after emailing, speaking to a rep & supervisor, they kept telling me the same thing, over and over, going in circles, showing no empathy whatsoever! Doesn't even feel like you are talking to real person since they are so robotic and rehearsed in their responses.

Their guitar teacher don't know acoustic guitar. He tried to fake it off thinking that he was teaching acoustic guitar when he had a electric guitar when he was teaching my daughter, and we look online for those chords he was teaching and they were all wrong. We tried to get our money back from Groupon. They would not refund the classes we didn't even use. Be careful of Groupon as well, they have bad customer service who get back to you 48 hours later.

I purchased a Shutterfly photo book. Suddenly I am unable to log in. Many password resets didn't help. No customer support on "live chat". On my phone application (purchased from the same phone couple days earlier) shows no Shutterfly purchase, but when I checked my account sure enough they charged me for it. Just wasted almost an hour and still got nowhere. Can log in on my phone, can't on computer.

Be very careful when purchasing a Groupon. Read all Groupon’s return policies and the merchant you are purchasing a voucher for fine print also. I purchased a driving training voucher for an adult. When I went to redeem it the merchant said it’s for a teenager and Groupon refused to refund or give me credit. For the most part this is a scam. They will not even give you credit towards a different voucher when you cannot use the one you purchased due to the fine print and you not meeting the qualifications such as age etc. I will never ever do business with Groupon again.

Yesterday morning I purchased 2 adult tickets and 2 children tickets for the San Diego Wild Animal Park. When I was purchasing the adult tickets and pressed "Buy" the Groupon website told me there was an error. So I went and double checked the credit card info and made sure it was all correct. I then pressed "Buy" again. That one went through. But now I see that I was charged TWICE for both purchases when I only need 2 adult tickets (not 4). I would have never made it go through again if your website did not tell me there was an error.

I am a new mom, so I spend a lot of time searching for the best baby product deals out there. I've been a Groupon customer for 7 years now but have mostly purchased local deals. I have been looking through Groupon goods a lot lately and I am ASTONISHED by what I have uncovered. I recently saw a BabyBjorn Bouncer for $299. It said on the product listing $679.99 which was crossed out and then selling for $299. It specifically states that it is a 41% discount. I did a quick search on several other websites including Amazon, Target and Buy Buy Baby and no one has this product selling for more than $219. I contacted Groupon customer service and their response to me was that they can't control what their merchants list their items for.

Was unexpectedly busy due to a loss in the family/travel and didn't use my Groupon in time. I requested an extension as I am an active customer and was refused - asked to speak to a supervisor and was told none were available and they would follow up with me. All I have been sent so far is a transcript of the chat. WORST CUSTOMER SERVICE! Spend the extra money with the provider - not a shady third party like Groupon.

Groupon had stipulations in fine print, surely to be overlooked. This was intentional either by Groupon or the business offering the discount. Purchased Groupon for oil change and rotation of tires for $49.00 at Precision Tune Auto Care in Frederick, MD. When I presented this Groupon the attendant said there would be an up-charge. This up-charge would be an additional $30.00. Asked, “What if I don’t want the up-charge”? Answer was, “You don’t want to be short a quart of oil do you”? This offer was to purposely deceive the public. No phone number to contact Groupon so I sent email asking for refund or credit. All they would say was the extra charges were listed in fine print. No offer to resolve my dilemma whatsoever. Buyer beware!!!

Being a Groupon merchant, I can attest that we have issues with Groupon as well. Signing a contract with Groupon is like signing a contract with the Devil. If you offer a service, such as I do they try to tell you that you cannot charge the remainder of a service minus the Groupon price paid. In other words, you are held hostage to providing the service for however long it takes for the purchaser to call and secure an appointment without charging a remainder fee for going way past the expiration date. So I am held accountable 5 years from now to offer the service for the price of the Groupon and no more. Last time I checked, I work for me not Groupon. After an expiration date if a purchaser calls to make an appointment they will be charged for a full service minus what they paid for the Groupon. That is more than fair.

I bought an 8 piece bedding set that was beautiful and excited to receive. I’m less than one month, the quilt started to fall apart, stitching was breaking and the pillow cases started to show small tears in the fabric. After much research I finally found a way to contact them via “chat”. I told them my issue and they had to check “something” 3 times. After a lengthy wait, they replied “no refunds”. I started to write “you are kidding - for a defective product” but they had disconnected the session. After reading other reviews, this company should be shut down and charged with fraud! Don’t ever deal with Groupon!

The product I bought was very nice. I'm addressing those of you who have purchased something or are considering purchasing from Groupon, PAY WITH PAYPAL. If they don't send a quality product or you have any problem with them, file a complaint with. PayPal is very reliable, and if you make a formal complaint they will refund your money.

I tried several times to get a hold of the business so book my Groupon service. However, it took a few attempts. By that time, weeks had passed before I and the business connected. THIS PUT ME OUTSIDE OF THEIR 3 DAY REFUND PERIOD!!! They are very INFLEXIBLE on this rule. Nobody can override it. I lost $79 because of it (and because the business was not a Local Deal as Groupon advertised it to be in my feed. Bottom Line: If you want a business that is ethical and willing to stand behind their sales, GROUPON is NOT it!

No way of talking to a live person, they now practice very deceiving tactics. I purchased one dress and was charged for 2 and when I tried to print out a label it disappeared off the screen right in front of my eyes. I purchased something defective, I tried to make it work for two hours... When I asked for a return label, Groupon said to look for the solution on YouTube because "this sale is final". Do yourself a big favor. Don't do any business with them.

I placed an order on Saturday for 4 items in one shopping cart. 3 of the items are from the same seller. Groupon breaks down my order into 4 separate orders. So today, I receive an email that my order is shipping, but guess what three of the items are shipping to the wrong address, so I contact Groupon through chat and they refuse to change the shipping address to the correct one. I then ask them to cancel the order, but they can't do that either. And the rep has the nerve to ask me to continue placing orders through them. I think not!!!

Before the summer, I bought 4 Groupons to go to a science museum called Amusementeum. When I looked up the business hour and went there according to it, there IS NO SUCH BUSINESS there. It's a resale shop in this address. I came back and chatted with Groupon's customer service online. I just wanted a refund, but apparently they couldn't cancel the order and wouldn't give me a refund. Basically, they are selling a deal that is not available to claim. How is this even legal?

I notified Groupon because the package showed delivered to Illinois and I live in Florida. I find that to be an issue. Here is their response. You are kidding right? This package was delivered to a place in Illinois. I live in Florida. I’m supposed to accept that since it shows delivered it’s my responsibility. How can I be responsible for an item that was delivered to the wrong state? I have no way to go there and track it. This is unbelievable. This response will definitely go viral. Thank you Groupon customer support for your assistance.

They took away the ability to talk to human beings. It is really hard to get a hold of a human being. Also, their policies to return an expired Groupons are not practical. I was helped once by this chick that did help by putting back my money in what they called Groupon bucks on expired Groupons since I never used them. I contacted Groupon again on other expired Groupons, it took months and tons of attempts on my part because there was no follow up at all. To find out that they won't do it again and supervisor said he won't escalate it my request, he said he was the last resource!!! Now I am stuck with my money to be used with a company that has no good customer service and no integrity.

Purchased a Groupon Tandem Skydiving experience. When purchasing the item had understanding, based on the description in the ad, it was for 14,000 foot experience. Cannot go back and look at the ad as it was 3 months ago. So maybe my mistake. Now scheduling the experience and they state that it is good Monday thru Friday only. Looked at the current ad and know where is this stated. If this is a stipulation IT SHOULD BE STATED! Very unhappy with my purchase. I have tried to work with Groupon in the past concerning other items and they have no means of contacting them other than an online communication. Do not think I will do business with them in the future if it is this misleading in ads and no means to get direct communication with someone.

I will never use your services again. Unaware that I had two Groupon accounts, I bought a service for $64.00, in which Groupon charged BOTH accounts. It canceled on the one account I knew about without notifying me. I saw that it said it was refunded, but clearly it WAS NOT! So, for a month I tried to get my money back and after calling and emailing PayPal and Groupon multiple times I find out that they ended up charging another account under an old email of mine. So, to make a long story short, that old account should of NEVER been charged in the first place seeing I don't use it. Plus, I made the purchase under a different account, so how the Hell did the second account get charged?! I've made it my mission to tell people to never use Groupon and to just go thru the company they're trying to get the service from and ask them to honor the Groupon amount, rather the full amount like I do.

I was running a campaign for my business at Groupon... and as soon as I stopped the campaign Groupon started paying me a $1 or $2 per voucher redeemed. Is a shame that a company as big and with the money this company is making the company keeps doing fraud to customers and merchants... This needs to stop. Does anyone else here as merchants have the same experience I did? Any lawyer here? Is there any laws that protect us or a way to stop Groupon from doing more fraud to their customers?? I can't even email them anymore. They have me blocked because I have them a bad review.

Please be advised... that while your Groupon CLEARLY states that the promotional price you paid for an item NEVER expires, this was from them today for an item that I paid $16 for (a restaurant voucher, the restaurant closed)... "Since the voucher is expired more than a year our system would only be able to process $8 Groupon bucks for this process, we do apologize for this situation, as my hands are tied in this issue as well." So make sure you use your Groupons in the time allotted because they lie!!! Please know that I did have another expired Groupon just recently from a few years ago that I was fully refunded in Groupon bucks. I do not mind the Groupon bucks, I mind the discrepancies in their policies that demonstrate inconsistencies, lies, and fraudulent business practices.

I read Groupon's refund policy before booking an architecture cruise around NYC harbor for a small group of friends. It stated refunds are provided within 3 days of purchase. Right after, I was reminded we have a 50th anniversary celebration same day. Groupon no longer has a phone number to contact customer service so I had to communicate via text. The support staff stated the purchase was a final sale despite the written policy saying refunds are provided within 3 days of purchase. Groupon would not process a refund, not even after a supervisor intervened. GROUPON'S POLICIES ARE MISLEADING AND THEY SHOULD BE INSTRUCTED TO CHANGE.

So we just had the worse customer service experience with Groupon and looks like we are leaving them as customers. We experienced fraud on a $15 purchase. The agent locked our account for over a week to investigate just to email us later to say we did the purchase and they could not refund our money back! Now the Groupon deal is at a restaurant in Illinois which is 9 hours from us! They said tough and so we are out $15 dollars and were treated like liars! Not how you retain customers Groupon! We are closing our account!

Go Jump Oceanside Groupon - Coupon is bogus! Called and spoke to 2 reps there to verify that we pay full price for 1 and up to 8 with that full price booking are 51.00 each. Paid down of 260.00 get there and are now told it's 100.00 more a person and then extra for photos and videos (the latter I expected). So, instead of 350 for 4 jumpers, they took our 260 and then wanted 300 more plus paying for videos at lowest 95 each for total of about 860! Are you kidding me! Totally felt scammed and said, "I'm not jumping, cancel me." At least I had the girls there talking about me... guess they couldn't see my point? Oh well...

I have tried to purchase these Groupon deals. It has only worked once out of three attempts. Sadly that was a fast food promotion, the other two were for large chain restaurants, always seeing to show up on the first page for my local deals. In both instances, I was stuck with the full cost of the restaurant meals. I will never use Groupon again. I would especially not use it unless I was ready to pay without their so-called deal. Also, I will point out trying to get a refund was nearly impossible. They did refund the amount of the Groupon "deal," but they told me it would take 10 business days. Interestingly enough, the amount was taken immediately. So my guess is, they love to sit on the money of thousands of these "deals" that interest adds up for these guys.

Paid for a service that was never received. No one to talk to at Groupon, no one to email, no way to confirm any correspondence. Not sure if it is a con or legitimate business, however, when you can't speak with anyone, or can't track any communications, it doesn't appear to be a reputable or professional way to do business.

Hard or impossible to get back a refund, there is no phone number you can call and talk to a live person. I sent back two items on the same day same time and they said that they only got one and got several empty boxes several times. They never refund my money back so I lost $217. Stay away from this company at all cost.

Tried to use a Groupon, merchant had moved away. Groupon refused to refund. Can’t understand the service reps. No one listens to your issues. HUGE pain to get any resolution. Don’t waste your time or money.

Very few products or services ever in my area (within 100 miles) that I could use EVER on Groupon. Every email now has a big gun pointing at me advertising a Shooting Range. I spoke to a Supervisor through their Chat, and urged them to never have anything to do with guns any more, and after a week, they told me in an email "Groupon has not been able to do the edit you requested." So, they would rather have the money from companies that glorify guns, than to cut down on the mass shootings in this country. A Groupon for a service expired, and a Supervisor told me that they cannot do anything about it. I need to contact the store.

I received a package in the mail today from Groupon Goods. I did not order this item nor did I authorize the purchase. I had to leave a message for someone to call me. They then had a customer service associate call me that hardly spoke any English and what she did speak so thick with an accent you couldn’t understand her and said they weren’t going to do anything about me having an unauthorized purchase without me verifying information that I did not have access to since I DIDN’T make the purchase. Absolutely the worst experience I have ever had.

Received Groupon email "50% off for 2 days only". Opened email and hit shop now. I expected to enter coupon code at checkout but transaction didn't give me an "Apply Code" window and transaction completed at full price. Contacted Customer Service immediately via email and directed to "fine print". Groupon Promise does not apply. I tried Chat customer Service and Mohomad asked me to hold on and ended chat when he returned and I didn't respond immediately. Tried CS via phone and referred to fine print that overrides the Groupon Promise. Had come to like Groupon until this deceptive email and 3 strike customer service experience.

Do not EVER book vacations through @groupongetaways! Me and my soon to be husband have literally had the worst experience ever with them from the beginning. Long story short, we booked our honeymoon through them which was a painful process in the beginning but we got it figured out. Come to find out by calling the actual resort that they don’t have any reservation booked for those dates for us. So my husband chats in because no one is answering the phones... and explains the situation to this lady and she says, “Oh no problem. I’m so sorry about that, I will forward the information to the resort and get this reservation confirmed for you.” Minutes later my husband gets an email saying, a full refund has been processed and will take up to 7-10 business days... and as you can imagine this vacation is not very cheap. So it’s not like we can just repurchase it right now and our wedding is in 4 days. Oh and flights are already booked too.

I placed an order for a shoe rack with this company on July 22 and have yet to receive my product that is coming from two states away from me! I have contacted customer service several times and have been given the runaround. I want my money back or my item delivered! I will never shop with you again. I have never had such a bad experience with a company in my life!!!

Deal concerned: Costco-membership - My spouse bought a Groupon without reading the fine print, (as a computer/online newbie). When we were unable to use it, (after the three day expiry time), I contacted them to ask about a refund, of course, they touted the three-day rule, I then said I would be happy to take an exchange or credit instead. No way would they do this, they didn't even discuss this with me. The worst part was that during the last part of our discussion on chat, she hung up on me while I was still typing a reply. DO NOT USE GROUPON! You will get burned sooner or later.

I would strongly urge people to avoid using Groupon at all costs. After my experience and that of others I’m reading here, it’s apparent Groupon often takes people’s money without delivering and then use their “terms and conditions” to get out of any refunds. In short I bought a voucher good for 2 Pogo city passes. I followed Groupon’s directions to redeem the voucher, but only one pass showed. I went back to Groupon and noticed another pass in my cart and figured that was the 2nd pass. When I pressed redeem, it brought me to the correct 2 Passes I needed. I now had 3 passes, although had only bought 2. I went back to cancel my pass and noticed ANOTHER voucher had been placed in my cart. At this point I realised their error and deleted this pass.

This company is a thief and steals your money. Don't buy any product or service through this website, because if something goes wrong there would be no resolution for your problem. Someone used my credit card and I saw the charge on my checking account and I tried so many times to get someone to help me from this company. This company has no actual phone number that you can contact them directly and you have to request a phone call which they may or may not call you the same day.

I purchased a Groupon City Explorer pass for Chicago. 2 adults and 1 child for $187. I redeemed these with the merchant and was ready to go. When I go to Chicago I had difficulty using it. At the venues where we tried to use it. They said they had had difficulties with other Groupon purchases of explorer passes. I rang the merchant and they checked out the pass and said that Groupon had sold us an expired pass. When I contacted Groupon I could not call them but over a chat online they said they couldn't help and they would escalate it and get back to me in 3 days. They are now offering me a credit which I have to use on a Groupon product by 22nd August. Given this is a mis-sold product that I could not use I am shocked that I cannot be refunded the full amount. It seems like a scam to me. I urge you not to purchase through Groupon as they have stolen my money.

Groupon is a scam. The merchandise they sell is cheap looking. I ordered three items of clothing, look nothing like the picture, cheap stitching, colors different, sizing is made for Asian builds, the dress I ordered ripped down the middle out of nowhere because it's so cheap. Trying to contact customer service is a joke-hung up on; chat disconnected, no contact number for the clothing manufacturers. - SCAM. DO NOT BUY FROM GROUPON.

I returned a computer after it did not reboot after one week. I send back the computer on the 10th of July and is still waiting just to hear back from the company about how long it takes to get a refund. They do not have a telephone number and when I webchat with them they could not give me an answer. This company is ripping consumers off.

My friend and I recently purchased rooms for Niagara Falls - Groupon had the room listed as Wyndham Garden Niagara Falls Fallsview, along with a picture of the falls. We purchased the voucher for 2 nights, believing we were getting a great deal... no... the hotel was 1-2 stars and had a view of the parking lot along with some heavy equipment, dingy and old rooms and furniture. Certainly not what we expected for a romantic getaway. AND, NO FALLS VIEW - apparently, the room is in Fallsview, Niagara Falls - so much for transparency! We were completely misled. This is one of two situations we experienced this trip with Groupon Getaways... misleading advertising and watch out for the "FINE" print... (First time - Last time)

I am never buying a Groupon ever again. Worse experience ever. Bought a Groupon for a wine tour in BC which cost over $300.00. Called the company itself to ask if they needed anything from me and they were surprised as they no longer do Groupons or even do wine tours from the town I booked for. So I contacted Groupon. They tell me that they will get back to me on a certain day with a resolution to my problem. Two days after said day, I still haven't heard anything. When I contact them again they tell me they asked for time. Which I then tell them yes and it's now been two extra days from the time you told me. To then get an email saying, "Sorry but we will not reimburse you because the ticket said it was nonrefundable". I spent over 300 dollars on this ticket. So I asked that a manager phone me which no one phoned.

I ordered a mattresses from Groupon. Groupon message said that it will be shipped in two days after order. It has been more than a week since I make the order, I haven't even receive a confirmation of the order and no delivery date or anything. Click on the status still showing that my is order 'being processed'. Contact Groupon Customer Support once through online chat and told that a specialist will handle my case and let me know about it. It has been three days and don't heard anything from Groupon. Told them that I will be on vacation and needs a confirmed date so that I can be sure that we have somebody around to receive the item, but no luck to get any information from Groupon. Used to love Groupon, but this totally changed my opinion on this company. Seeing so many negative reviews on this company. Will stop order anything in the future from it. Groupon simply has not any business ethic!!!

So disappointed!!! Booked a romantic getaway - drove over an hour to place and was told I had no reservation!!! When talked to someone - I was told it could take over 24 hours to process. I was only staying one night - all they could offer was to cancel the order!!! Had to return home with no getaway!!!

First of all they rip off the business owners by keeping half of the Groupon amount that is advertised. Secondly I had a problem recently where I was getting random texts for "consumers" wanting my painting services. The addresses I was given were for homes that were recently put on the MLS, or abandoned. All the requests were out of state spoof numbers that asked if I accepted credit cards and were always in the hospital with some illness, and couldn't meet me in person . I had 15 of these in a week.

My wife and I went to a Groupon listed restaurant today, and experienced a "Bait & Switch" for menu prices/almost double from the web menu site. We told Groupon, and they agreed to refund the $$ spent on the voucher. Later in the conversation, the refund was "reworded" to say, "You will have a credit to apply to future purchases." Not what was agreed. The CS Manager was helpful but not able to override the computer, and now I am stuck with money on the account that I am forced to spend on another Groupon product. The Groupon policies are too strict, the restaurants are not cooperative, and the customer gets the short end of the stick. We will be closing our account. BE FOREWARNED!!! DO NOT FALL FOR THEIR ADVERTISING. They do not deliver as promised.

Groupon Used to be great. Not anymore! I’ve been a Groupon freak since its inception many years ago. I was an avid fan, buying multiple coupons every week for just about every type of deal offered. It was a fantastic way to get established in a new area after a move. How far it has fallen. Customer service is nonexistent. There is no 800-number or effective live chat anymore. Customer support used to be front and center. That’s done. I have friends that post deals on Groupon for their business and they have just as much trouble on that end as the people buying the deals. I also noticed the quality of some of the products shipped from the goods category are subpar at best. It’s just not worth the gamble.

Don't fall into that trap of the Groupon deals, once they take your money your on your own, you may not be able to redeem your voucher. Anything goes wrong with the company from which you should get the service from, they are going to tell you to contact Groupon to get your refund, and you're not going to be able to speak to nobody in Groupon because their customer service is basically nonexistent, some deals work and you have no problems but a lot of them don't and your money is going to be in limbo. Stop Groupon from fooling people. Don't let them fool you!

Will never purchase Groupon Goods again. I purchased a Groupon Good for the first time in years, and after placing my order I realized that there was a very old mailing address listed in my account. I attempted to contact customer service that night with no luck. In the morning, I was able to Live Chat and was told that after 2 hours from the time the order is submitted, nothing can be done to change anything about it, including shipping address. So, I am out of luck and will not receive the item I just paid for, and contacted them about within 12 (night time) hours of making the order.

Do not trust your security with Groupon, don't save your credit cards on file with them. My account was hacked, and email associated with said account was changed, and someone tried to make purchases (thanks fraud detection from Amex!). Do you think Groupon chat support can understand what 'The email associated with my account was changed' means, or any way to trace what happened? NOPE! They copy and paste the same ** 'support' messages, I can't even confirm if they know English, and I can confirm they don't know how to solve problems! You also can't phone them, and waiting for someone to email back, if you're lucky, is ridiculously long, and when they do THEY DON'T EVEN address the problem! What a joke! I wouldn't put it passed a decent hacker to have breached their 'security' and get their user/password lists, and we'd never know!

I purchased two vouchers for a restaurant at Groupon by mistake--I only wanted one. When I realized my mistake, I immediately called Groupon and was told I could not get a refund. This is really terrible customer service, especially since I called as soon as I finished making this purchase.

Groupon have made it impossible for me to use my work address for deliveries without explaining why and when I contacted customer support they were worse than useless - operator discontinued chat while I was typing. Here is the message I have sent to them - which I am sure they will ignore. I am not able to use my workplace address to get goods delivered and if I can’t do that I won’t use Groupon anymore as goods will be delivered while I am at work so I won’t get them.

Groupon cancelled its customer support line to leave a message. You cannot call directly and speak to a person pertaining to any issue with getaways or refunds. Speaking of refund good luck!!! Groupon we are done!!!

I 30 day purchased a voucher to a fitness center, which, shut down either prior or during the duration period to redeem of the voucher. I let it go for a while and finally was able to contact Groupon for a credit on the purchase. I was told I could only get 50% of the amount paid and not the face value as they advertise. When I asked the supervisor by phone as to why they don't show this policy on the Groupon page he was just rude and asked me whether or not I wanted the 50% credit or not as it is the only choice I had.

I purchased a Groupon for an auto detailing in Lebanon, Ohio. After months of trying without success to reach them, I finally found out they had gone out of business. Tried to reach Groupon customer service. Tried and tried for 2 months. Customer service at Groupon apparently does not exist. Finally, without acknowledging my attempts to contact them, they offered me a "chance to exchange" my Groupon. I didn't want to do that! I wanted my money back. Seeing that it was never going to be an option I decided to exchange my Groupon. Once on the site, it gave me only 24 hours to make the exchange and there were no other auto detailing Groupons available in my area at that time. I ended up getting 2 massages that I didn't want, as I have a LMT that I visit regularly. Both massages were very lackluster. My relationship with Groupon is over. It can be a good deal, but if anything goes wrong there is no way to get help. This company stinks!

This is the first time I have ever had a problem with Groupon. Anyway, I needed to reach Groupon about the reservation - and customer service is non-existent. There are no phone numbers to reach anyone. There is some website that offers to help you - but they are not affiliated with Groupon. So when there is a problem, and you want to talk to a live person - forget about that. There isn't even an online chat available. Needless to say, I got the reservation moved over to my husband's name, instead of mine - but the hotel helped me do that- Was unable to reach anyone @ Groupon.

Hello I recently purchased a Groupon getaway for two night at the Holiday Inn Crystal City. I spent over 200 bucks and did not receive what I paid for. After completing the purchase I call the hotel to confirm the reservation. The front desk did not find my reservation. So I sent Groupon a message explaining the situation. No response after a few hours. So I entered into a online chat with a rep. Told me they had handle the issue. Let some time past and call the hotel again to confirm and they still did not show a third party booking. I go back on the Groupon customer service section and selected a call back. I spoke with a woman that was very nice but not helpful. I asked for a refund she tells me that I had up until July 18th to cancel but this is the thing, that's the day I purchased the Groupon. So then she tells me they have all handled and will send me a confirmation number.

Today was the worst experience dealing with Groupon. I purchased 4 spa tickets for spa castle through Groupon. Mind you I am on vacation and 4 hours away from home. I made it to my destination and tried to view voucher and continued to get an error. My mother made the same purchase and was able to redeem her voucher. I contacted Groupon customer service and I was informed that it had to be 24 hours before voucher can be used but again my mother made the same purchase and used her voucher just fine. When I realized that the lady was not going to be of help to me even after I told her my mother's worked but mine did not and I was at the facility trying to get in.

I attempted to use my Groupon bucks before the expiration date but the system inexplicably rejected my purchases repeatedly...customer service couldn't help and service escalation took days to try to resolve the problem. I asked for a guarantee that my Groupon bucks not expire while resolving the problem - best they could give was ‘We’ll try’. Groupon bucks were not only eliminated from my account but they were taken before the expiration date. This company is unreliable and dishonest.

I bought a coupon on July 15th to a local aquatic park for my family who is visiting town. It cost $19. Our swim was scheduled for today the 19th. From July 17th to just before we finally gave up and left I have been trying to redeem my coupon. I cannot get to "My Groupons". I have tried all times of the day. I keep getting the message that "Groupon is TEMPORARILY unavailable." I don't call 3 days a temporary situation. Today I paid full price entry ($26) for five of us to go swimming. The total "BARGAIN" came to $45. What a shame! I have used Groupon Coupons successfully before and thought it was a great idea. Never again.

I write this to caution people against using Groupons to buy home cleaning services. In the last year, I have attempted no less than 4 times to use Groupon for house cleaning. Each time, the same thing happens: I buy the service from an individual company; A few weeks later I reach out to the house cleaning service to redeem the Groupon; No one from said company responds (by phone or by email) to set up an appointment or if they set up an appt., they don’t show up; I alert Groupon to the problem, which they insist on rectifying by giving me “deal bucks” instead of a refund on my credit card. The whole cycle begins again.

Purchased a Groupon. Found out that I didn't need the service and wanted my money back. Groupon claimed they don't give refunds or transfer the funds to another Groupon. This is a scam, these guys now keep the money for no services render.

Bad hotel. Stay away. The room was full of bugs. Me and my daughter got multiple bites, we should leave 11 am but we left hours early because of the issue. We got the front desk guy go to the room with us, he suggested make video and photos and he called the supervisor. We stay there only one night... they said I will see my full refund in 5 days on Groupon. After 5 days nothing happen. Groupon said the hotel refusing refund my money but what is the ** part of that I got charged twice for the room. Stay away. That is fraud... Groupon blame hotel for double booking. The hotel blame Groupon and nobody is refunding my money.

I bought a Groupon for picture framing, but when I got to the store, the prices were so expensive, that it still cost much too much money get something framed, even with the Groupon. I tried to return the Groupon, but there was no one available in Customer Service. When I finally did reach them, I was told that I was ineligible to return the Groupon, because it was outside the window of time when it could be exchanged. I warn anyone to be very careful about doing business with this company. Their practices are unfair and their customer service is awful.

I brought a Boost Mobile LG phone and I returned it. I got a email saying I will receive my $106 on June 20, 2018 and it only takes 10 business days and it been about a month and I still haven't received my money. I hate to call the Better Business Bureau. I am on a fixed income and this isn't right.

I wish that I could give them -5 stars, but of course, that is not allowed. My negative experience with Groupon took place July 7, 2018, when I purchased tickets to what I thought was a comedy show because that is what I searched and Michael Blackson and friends came up. The venue was in NYC and that is where I was visiting from North Carolina and upon arrival, we find out it's actually an after party. Nowhere in the Groupon description did it say it was an after party. They left all of the consumers to believe it was a comedy show. We all left and I have been trying to get my money back ever since because Groupon omitted the truth in order to sell more tickets and now they are refusing to take any responsibility or honor a refund based upon their "All Sales are final" policy.

I used to love using Groupon. There are times however when making a purchase it is confusing because it's you need to add names or different information. When I made an error I used to be able to call customer service right away. They were always helpful and corrected it. They now gone to email and live chat. I recently made a purchase of $45. I did not open the voucher and I just needed it not to be in my name. It was to be a gift for my daughter but at the time of purchase I didn't see anywhere I could enter her name. After sending an email immediately and then later contacting live chat I was told it was too late. So they're not what they used to be and I will no longer use them because once your purchase is made in many cases he can't get them to help you to make any corrections and you could be out a lot of money. So I'd be very cautious in using this app and I will no longer do it.