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Groupon

Groupon

 3.7/5 (1767 ratings)
  • 5 stars
    447
  • 4 stars
    670
  • 3 stars
    452
  • 2 stars
    86
  • 1 stars
    112

About Groupon

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Overall Satisfaction Rating

  • 5 stars
    447
  • 4 stars
    670
  • 3 stars
    452
  • 2 stars
    86
  • 1 stars
    112

Groupon Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: June 4, 2021

I was charged for a Sam's club deal, but no code ever arrived to redeem. I was careful to click through the link in the email. I saw a code pop up during the transaction, but I did not record it and now it does not show up in my Groupon account. I need a way to contact Groupon, but there is no way, no phone #. It is a recording with instructions to website deal end. Is groupon going under?

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Rated with 1 star
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Verified Reviewer
Original review: June 2, 2021

I purchased a voucher for a meal plan through LivingSocial which is a branch of Groupon. In spite of groupon withdrawing the money from my checking account, they say they have no record of an order and no voucher will be forthcoming!! They have virtually no customer service. (It takes forever to even chase down a way to chat with them then the chat person does not help at all.)

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: May 23, 2021

    When I initially bought, I thought that it was just a name, etc. When I actually went on their website I found out that I had bought 2 sets of 2 luggage tags and didn't have what I thought that I was actually buying for my husband. I was only allowed to delete/cancel 1 of 2 orders. The 2nd order of 2 I was actually allowed to cancel. The 1st order I was not allowed to cancel or do anything with. This made no sense to me as I have used Groupon for years. Seems that the seller Qualtry wouldn't allow it. I text them and had zero resolution. I still have supposedly 2 sets which is actually 1.

    3 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: May 12, 2021

    I was fully aware of the fact that the hotel date or payment could not be changed or cancelled. I pressed the button to process a transaction. What is able to successfully cancel the transaction before completed. Later, received email that My reservation was confirmed. The only thing that have been confirmed was that I had successfully cancelled the transaction before I was stuck with a hotel I could not use. If a company acknowledges a transaction is cancelled, they should not be allowed to process it. I have had chats to try to fix it with no success. I am only trying to use Groupon bucks that I had from the pandemic. I will never use them once I use these dollars that I had previously put into their company. I just hope this helps someone.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 6, 2021

    I went online, saw a service, read the service and exceptions, and selected the product, noticed there was a selection for more of the product so I selected it. I almost immediately called the merchant finding out that that was not what was allowed, I then tried to cancel the order, after many attempts, finally figured it out and I was told of course by by a computer chat (no option for real person chat) that I was out 1569$.

    2 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: May 3, 2021

    I ordered a set of four luggage tags for $23. When I viewed my Groupon, it would not redeem. I called the merchant and was told they would fix that. They added $24.99 shipping when their website shows shipping is $8.99. Groupon does not disclose shipping charges. I chatted online with Groupon and was told I could not cancel my voucher since I had "viewed" it. This is a scam.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 26, 2021

    Message to Groupon: Good Afternoon, I bought 3 Vouchers for 9 - 30 x 40 Canvas Prints from Printer Pix and the website does not allow my to upload the JPG’s. I have spent 5 hours trying to get this done, I have worked with Chat, and Called the Customer Service Line. My vouchers were extended, and not expired, however, even technical help at PrinterPIx could not resolve the issue. They instructed me to call Groupon and attain a full refund. Please issue the refund ASAP. Below/Attached you will find supporting images.

    Printerpix – Unable to Process my Order (5 Times)
    Order #: 14218XXXX
    Purchase Date: Saturday, Dec 21, 2020
    Status: Mar 27, 2021
    Expires: EXTENDED

    Qty: 3

    Groupon Voucher Codes for Refund: **.

    Total Refund Due: 251.97

    PrinterPix. They refused to give refund. Wasted Money. I don't want Groupon Bucks, This company is fraudulent, they allow their own vendors to generate income into the Groupon platform and force them to spend the money on Groupon. I don't want Groupon Bucks, I want my $251 back. I am a long time Groupon user, 5+ years. Not anymore, something has changed. Foreign Management maybe?

    2 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: April 20, 2021

    I give these Groupon con artists 1 star cause 0 star not an option. Buy a BJ membership offered via Groupon? Go spend 60 minutes at BJs who claim THERE IS NO BJs deal with Groupon. Even after Corp call the exasperated Help desk tried to pass off that Groupon will be sending the member card “in 3-4 weeks”. Far cry from picking it up at the desk isn’t it. Like Groupon has the plastic BJs cards in their offices. Don’t do it...CON ARTISTS!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 13, 2021

    SPEND YOUR MONEY ELSEWHERE. Under any normal circumstances, I would have understood the clause of expiry dates and using them within a timeframe. However, when businesses are closed because of the government due to a global pandemic, for 75% of the duration of timeframe and it is ILLLEGAL to use my Groupon, I have been told that this is irrelevant and they are unable to extend the date or offer anything other than a groupon credit. I work at a restaurant, in which our gift certificates hold an expiry date, but this has been rightfully extended until the individuals are permitted by the government to dine in. I am appalled at Groupon's lack of acknowledgement of incredibly challenging circumstances and disregard for customers. Please, don’t support this business. Support companies who acknowledge the pandemic and its effect on society, not blatantly ignore its prevalence in our lives.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 9, 2021

    Groupon is a sorry excuse for a company. In January of 2020 I bought tickets to Jurassic Quest. Due to Covid, the event was cancelled. Fast forward to July 2020, I contacted Groupon requesting a refund since the event was cancelled. Since the event wasn’t cancelled through Groupon, they made me take a credit. Now fast forward to April 2021, Groupon deactivated my account due to inactivity and thus took my credit. So they get to decide that I don’t buy enough things from them, deactivate my account, and then take my money they refused to refund in the first place. I am so frustrated.

    7 people found this review helpful
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    Groupon author review by Erin Huffstetler

    As one of the first deal sites on the scene, Groupon has been offering discounted vouchers and merchandise since 2008.

    • Vouchers retain value: After vouchers expire, they can still be redeemed for the purchase price.

    • Returns accepted: Vouchers can be returned within seven days of purchase. Some Groupon Goods purchases are eligible for returns.

    • Accessible customer support: Both online and phone support is available.

    • Easy email management: Email subscriptions can be set and changed with ease.

    • Deal overload: With hundreds of local deals to sort through, and just as many national deals, it can be time-consuming to sift through all the offers, and hard to zero in on what you’re interested in.

    • Vouchers: All vouchers remain in your account until you mark them as redeemed, so it can be tricky to remember which ones you’ve used and which ones you haven’t (especially if you buy a bunch).

    by Erin Huffstetler Deal Websites Contributing Editor

    Erin Huffstetler is the Frugal Living Guide at About.com, and the founder of MyFrugalHome.com. If there’s a way to get something for less, Erin will find it, and tell you about it.

    Groupon Company Information

    Company Name:
    Groupon
    Address:
    600 W Chicago Ave #620
    City:
    Chicago
    State/Province:
    IL
    Postal Code:
    60610
    Country:
    United States
    Website:
    www.groupon.com