Groupon Reviews

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Groupon Reviews

ConsumerAffairs has collected 2,260 reviews and 5,933 ratings.

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Page 1 Reviews 0 - 10
Sales & MarketingPrice

Reviewed Sept. 27, 2023

I have been buying through Groupon for longer than I can remember but I will not be using Groupon any longer. Became a scam! I bought a 90 units of Dysport. after I had had the procedure, they rejected the voucher and I had to pay the full price!

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Customer ServiceSales & MarketingPrice

Reviewed Sept. 24, 2023

I was looking at prices of city passes that were for sale on Groupon. Price listed did not mention if sales tax was included so upon clicking to view in cart, there was no ask for confirmation and payment was automatically processed as my PayPal was linked. I immediately contacted customer service and was told that there was nothing they could do and the sale was final. Thankfully I had not purchased all six that we needed or it was not the more expensive option that we were looking at. However, they are fully aware and say they understand the checkout process but there’s nothing that they can do. So they will not be receiving any more of my money, as I feel like the non-mentioning of a final sales total, or if sales tax is included or stating that clicking confirms purchase is very purposely misleading.

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    Customer Service

    Reviewed Sept. 23, 2023

    I bought a Groupon earlier this year. It expired because I couldn't find anything I wanted to purchase from the merchant. It was for a flower company, and customer service refuses to even refund Groupon bucks. They just kept telling me they were unable to refund my money with no valid reason. I had been a customer for over 10 years. Their offerings and customer service has really gone downhill.

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    Customer Service

    Reviewed Sept. 23, 2023

    Groupon booked me for one night BUT DOUBLE CHARGED ME. Emailed them and they had me back and forth with my bank / hotel. After 2 months of emails they will not refund my money EVEN with PROOF we had. I DON'T RECOMMEND ANYONE TO USE GROUPON.

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    Customer ServiceSales & Marketing

    Reviewed Sept. 22, 2023

    Purchased 2 Groupons for 2 two hour instructional outings. Windsong Sailing Academy replies by phone and email that they did NOT place the Groupon coupons and it only applies to a "Public Outing" that is booked up through the end of the year. Groupon expires November 20, 2023. I’ve contacted customer service and included copy of the refusal email from Windsong and they refuse to refund my $190.00. They are a scam now, used many times in the past but never again!

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    Reviewed Sept. 20, 2023

    In the past I was satisfied with Groupon interactions, refunds, etc. This year I asked for refund for 2 transactions and the employees strang me along without a refund or a conclusion. I wrote to them at least 10 times and gave them the groupon number, the amount, the merchant, why I didn't use it and NOTHING!! Now they wanted to know when I called the hairdresser for an appt.!! Really, I don't have any better things to do than remember what day exactly I called for a hair appt. in the last 6 months?!

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    Sales & Marketing

    Reviewed Sept. 17, 2023

    I purchased two Groupons for services from Groupon website and neither vendor has honored the Groupons. I contacted Groupon and they will not refund your money, but instead offer Groupon Bucks. I need my refund to that I can pay for the services I need through a reputable vendor. They also continue to let the vendors advertise, eventhough they don't honor the Groupon purchase. After reading other reviews with some of the same problems, this business is turning into some type of scam instead of providing services.

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    Customer Service

    Reviewed Sept. 13, 2023

    Bought a coupon for car detailing that the vendor would not honour. Groupon wanted proof that the coupon had not been redeemed, but the vendor refused to provide it (accused me of lying). Neither Groupon nor the merchant will refund my money. In every communication with Groupon, they supported the vendor. After more than 40 emails back and forth, I am left with a dirty vehicle. I had to go to my bank for reimbursement.

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    Customer Service

    Reviewed Sept. 13, 2023

    Groupon is not worth using anymore. They sold me a Groupon for a company that hadn't been in business for six months and after FIFTEEN emails - still would only offer Groupon Bucks for their fraudulent offer. Never again!

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    Reviewed Sept. 10, 2023

    I purchased a Groupon. 1 week later couldn’t reach the vendor. Contacted Groupon. Nothing. I have now contacted Groupon 12 times and no results. They are not dependable. They refuse to refund my money and continue to ask the same over and over.

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    Groupon author review by Erin Huffstetler

    As one of the first deal sites on the scene, Groupon has been offering discounted vouchers and merchandise since 2008.

    • Vouchers retain value: After vouchers expire, they can still be redeemed for the purchase price.

    • Returns accepted: Vouchers can be returned within seven days of purchase. Some Groupon Goods purchases are eligible for returns.

    • Accessible customer support: Both online and phone support is available.

    • Easy email management: Email subscriptions can be set and changed with ease.

    • Deal overload: With hundreds of local deals to sort through, and just as many national deals, it can be time-consuming to sift through all the offers, and hard to zero in on what you’re interested in.

    • Vouchers: All vouchers remain in your account until you mark them as redeemed, so it can be tricky to remember which ones you’ve used and which ones you haven’t (especially if you buy a bunch).

    by Erin Huffstetler Deal Websites Advisor

    Erin Huffstetler is the Frugal Living Guide at, and the founder of If there’s a way to get something for less, Erin will find it, and tell you about it.

    Groupon Company Information

    Company Name:
    600 W Chicago Ave #620
    Postal Code:
    United States