Groupon Reviews

I wish I had read the reviews before dealing with Groupon, I received a Groupon voucher, the voucher was only valid for 3 months. Attempted to book the experience before the expiry date but the business was closed for renovations. It was an effort to contact Groupon as no number or email is listed anywhere but eventually I sent a massage to their Facebook page & they replied to me via Facebook Messenger. They sent me another voucher in May 2026... The voucher they sent was the expired voucher i already had.

Groupon tried to steal from me. I purchased $67.43 for 2 Groupons, I approved through Apple Pay $67.43, and they debited me $74.61. They really tried to persuade me the extra money could be refunded as Groupon bucks. And after an hour on a chat, I got a compensation of $2.39 extra. 🙄 I ended up insisting on a complete refund, but how many people has this happened to and they don’t even know it 🤷🏻‍♀️ or think it’s user error??? I have screenshots to prove it too!

Extremely disappointed with Groupon's customer service and voucher policies. I recently redeemed for a tour and, within minutes of reviewing the voucher details, realized I would prefer a different tour offered by the exact same company. I was not requesting asking to cancel the purchase. I was not attempting to recover any money. I simply wanted to apply the value of my unused voucher toward another experience offered by the same merchant and was willing to pay any difference in cost. Groupon's response was that because the voucher had been "viewed," no changes could be made. The experience had not been booked, redeemed, scheduled, or used in any way. Despite multiple conversations with customer service, there was no flexibility, no meaningful review of the circumstances, and no escalation path offered.

I bought Microsoft a year ago. It worked just fine for three months. Went blank. Was told to reload and redo the whole thing. That did not work and has not worked since. So I am OUT in cold making other arrangements - for a year!. I asked for a refund now but they won't respond. Will never use this again.

The deal I purchased clearly stated that if I canceled within 24 hours, they would refund me. I tried using the voucher for the deal. The link Groupon provided was not the correct performance link, it was for some other thing. When I asked Groupon for a refund, within hours after I purchased it, all they offered was Groupon bucks. I said, no your fine print stated I could get a refund if not asked within 24 hours. They refused and only offered their own credit. Extremely disappointed, I feel robbed $139! Despite many messages with their stupid AI, I never got my money back. Do not use them!

If I could Give A 0 I Would. I am extremely disappointed with Groupon and the way they treat their customers. People spend their hard-earned money on this platform trusting that they will be able to use the services and experiences they purchase. Instead, Groupon hides behind expiration dates and policies that leave customers losing money with little to no support.

I purchased two tickets to the LA zoo on June 11. Funds were taken from my account to the sum of $44.. I never received the tickets. I did get a confirmation code to my email Mail however, today is the 13th and I have never received tickets.. my son and I have been troubleshooting every day trying to get access to Groupon customer service. Well, that’s the biggest joke ever there is no access. They have something listed saying customer service support but you hit it and it goes nowhere. Why are they allowed to sell products and not have an active customer service line that buyers can communicate with? So very disappointed in their lack of customer service. “What a rip off!”

Horrible customer service. After paying for a service I redeemed voucher only to find the merchant had hidden fees that would cost me an additional $100. Groupon refused to refund even when the merchant contacted Groupon that I was not using their service and that they had refunded Groupon for the purchase. Groupon would not even refund to Groupon bucks but refused any solution to me being out of pocket $199. Groupon is a sneaky, dishonest business and should be avoided.

If I could give Groupon and its customer service negative stars, I absolutely would. Over the years, I have purchased several vouchers through Groupon, only to discover that some merchants were either unqualified, unprofessional, or impossible to reach. Most recently, I purchased a microblading voucher for nearly $700. When I attempted to schedule my appointment, I found that the provider was operating out of her home, appeared highly unprofessional, and was actually sleeping when I contacted her. I immediately canceled and requested a refund to my original payment method, but Groupon refunded me in Groupon Bucks instead.

DO NOT BUY A Groupon! This company is a fraud. They sell Groupons for merchants who will no longer accept your certificate because Groupon never pays them. Groupon makes it impossible to speak to anyone and won't refund your money. So you basically, you purchased a Groupon that a merchant won't accept! I'm reporting them to Consumer Affairs as well. They continue selling Groupons KNOWING the merchant won't accept them.

I purchased a hotel voucher for "Courtyard by Marriott Santa Ana Orange County" through Groupon on May 22nd. However, when I contacted the hotel, they explicitly stated they no longer accept Groupon vouchers. Since the service could not be fulfilled, I immediately requested a refund. Groupon Merchant Operations refused my request on June 3rd. This is a clear breach of contract and terrible customer service. They are keeping money for a service they cannot provide.

Will never use again. Do not want to refund you even if you are not at fault. No point of customer service as they repeat the same thing as AI

Tried two different cleaning Groupons and one ignored me after they asked me to provide details via text and the second cancelled 15 minutes before they were supposed to be here and the company is trying to charge me $40 for cancelling less than 6 hours before the scheduled cleaning. I've determined that Groupon sucks and do not want to use them anymore. When I requested a refund they only want to give me Groupon bucks. Then when chatting since there is no phone number the representative Navvin decided to ignore me.

They refused to stand up for what was right, and told me that they must do whatever their vendors say when it comes to redemption guidelines and adding additional charges as a surprise to the customer. Groupon is not there to protect the customer.

I had a very unpleasant experience with Groupon. I purchased parking at Park Whiz for the Philadelphia Airport. When I arrived at the lot, I was told that there was no shuttle to the airport. I was not informed that this was the case ahead of time. It was never mentioned. I could have missed my flight because I was unaware that there was no shuttle to the airport. This is unheard of! What is the point of parking at an airport lot and not being able to get to the airport! That defeats the whole purpose. I had to spend additional funds to get a ride to the airport, and a ride from the airport, when I returned from my trip. Groupon did not disclose that there was no transportation to/from the airport. Not a good way to run a business.