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Groupon Reviews
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I tried using some “Groupons”. Every single one of them were fake. I decided to contact customer service through their online chat option and ask why none of their coupons were valid. The agent insisted she I gave her my email. I asked her why and told her I did not wish to provide that information due to the fact that I wasn’t signing up for or authorizing emails from them. She said she wouldn’t help me and that I wouldn’t get far by not doing what agents told me to do. I said that she was being rude and she said that I should learn to be nice. Keep in mind I hadn’t said anything rude at this point. I said that is no way to talk to a customer. She said I should take the advice myself. I told her “I don’t need to be nice because I’m not the one working in customer service and if she can’t handle upset customers that she shouldn’t work in customer service”.
She kept repeating that she’ll be there waiting for me to provide the information and that I better have a better attitude and “apply it to yourself “. She then said that I didn’t want help and she has better stuff to do with other customers. I tried contacting Groupon by phone and they have hidden behind not having anyone answer their phones and just do emails. I also then found out this agent went and somehow got my email and then used it to reply to my complaint about her. Since I had to put a complaint in via email. I know this because the names are the same and I highly doubt another agent has her unique name and same last initials. I have tried calling their headquarters and either they shut their phones down or blocked my number.
I had called on Sunday and left a voicemail that I wanted to speak to someone right away and if I wasn’t contacted I’d be contacting CA, BBB and showing my conversation with that agent on social media. They never called. This company seems very shady and just because they are a well-known name doesn’t mean they are reputable or clean. I’ve done some research and Groupon has a lot of the same issues or scams, fake coupons etc. DO NOT use this company, their employees can obviously get your info anytime they want and use it without supervision and half their operations are in India. Your info is not safe with them and they do not fix their problems. If you do not believe me then do your own research and you will see for yourself how shady they are.
Let's be real. Half of the product listings on Groupon look a little shady—from the poorly Photoshopped images to the unknown brand names and broken English. The truth is... I thought that Groupon had more integrity, that if a problem occurred with one of these shady deals, Groupon would step in. So far that has not been the case. To keep it simple: I ordered a product titled "duo"—an expensive shampoo and condition from a company listed as Global Beauty Sales. What I received was one, 1-liter conditioner. Not at all what I ordered/expected.
MISLEADING LISTINGS: The language is pretty confusing. Not to toot my own horn or whatever, but I have two degrees in English Writing and taught college-level composition. I currently work as a copywriter in the marketing department of a company. I'm not an idiot. I had to read the description multiple times, though. It doesn't appear to be language that is confusing naturally, but just a bunch of words piled up as to be confusing. On purpose. It's pretty obvious. (I included photos.)
PRODUCT PHOTOS INACCURATE: In the main product photo for this listing, there are pairs of shampoo and conditioner... DUO. Not one. Who at Groupon is approving these deceptive listings?
OVERPRICED PRODUCT TO MISLEAD: Not only is the language confusing and misleading, but Global Beauty Sales, LLC. is trying to get away with selling 1 product (instead of the two advertised) for $15 over the price I can buy 1 on Amazon or Walmart.com. Why would I think this was just one product? Misleading. Again, on purpose?
GROUPON - POOR CUSTOMER SERVICE: When I received the one bottle of conditioner, I spent the next 5 minutes trying to figure out how to contact Groupon. Unfortunately, you cannot speak with Groupon on the phone. You have two options LIVE CHAT and EMAIL. I tried LIVE CHAT twice. I had to trick the automated/robot assistant just to get to the LIVE CHAT. Once I did get someone, they were awful. I just got a bunch of meaningless canned responses like they weren't even hearing what I was saying. They said I had to contact the merchant when I was trying to get them to review the merchant themselves. "Please look at the listing," I kept saying. Supposedly they put in a request from the merchant; however, the fine print says "final sale." I can't imagine the same merchant who puts up scammy listings is going to give me a refund and not charge me return shipping.
CUSTOMER SERVICE CUT OUT - TWICE: Both reps I spoke with just stopping responding before the end of helping me. If this happened once, I'd say it was a mistake. I waited on the live chat with my phone open for 30 minutes with the second one before I closed the window. Wow. Just horrible, horrible customer service. This is the equivalent to hanging up on someone... but making them wait on the line thinking you're coming back. As a small business, if I treated customers this way, I wouldn't have any.
PURCHASE REVIEWS: The last point to make is their shady review system. Apparently you have to be invited to review? I cannot even leave a review for this scammy product to warn other potential customers. What a kick in the teeth, Groupon. Shame on you. I've purchased many things from you in the past but no longer. I will also make sure to let everyone know what a scam this site has become.
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This is a horrible company. Received Groupon gift cards for birthday. Their system won't take my address (nor my neighbor's), several reps, no help, won't refund. It's their system, won't even try to fix.
I ordered bamboo sheets from the Groupon website. The product information said the material was 1800 thread count of 40% bamboo and 60% microfiber. When the product arrived there was no thread count listed, just the number 1800 on the front, and the composition description of 100% polyester. For 3 weeks now I've been trying to get a return authorization and refund and the Groupon underlings who are merely there to apologize and not do anything, keep telling me they are working to process a refund with the distributor but nothing happens. Groupon was a favorite before the pandemic. Now, not at all. I have used their service for the last time.
I purchase a voucher on 29 Dec 2022, they didn’t give the voucher after 24 hours and says refunded. They said will return the money after 7 days, and after more than 7 days of waiting they didn’t return the money back.
I received a Groupon for Christmas, something I can't use. I requested immediately to have Groupon Bucks on my account. They refused, nor would they even allow me to simply cancel the Groupon. The policy of no changes if you receive a gift is buried deeply in their terms of service but is so unique to them, that it seems unlikely anyone would presume they couldn't exchange a Groupon for something else or a credit. This is a policy no other company has for gifts and exchanges. Very disappointing and it should NOT be allowed.
I purchased a Groupon, made an appointment with the merchant, who cancelled several times with me. After the third cancellation, I requested a refund. I received a message that I would get Groupon bucks and after so many days (I believe it was 90 days) I would be refunded to my original form of payment. In the meantime, I found a deal that I was interested in, purchased it with SOME of the Groupon bucks, only to find out it was a different state. I requested a refund for that as well. Apparently this is considered a Trade In at this point. I have been trying to reach Groupon to get a refund since I have not been able to find anything that would interest me. You cannot speak with anyone, it's only a "live chat" and after about 6 different agents, one finally responded consistently.
After I explained what I needed, the other 5 never responded back. I was told that I could not get any refund at all, only Groupon bucks, not even the balance from the original purchase. In addition, I purchased two online courses from their merchant Course Cloud, only to have one redeemed by the company on December 5. When looking into this, apparently several customers had the same thing happen and Groupon has failed to respond to this issue. At this point, I am so frustrated with the lack of customer service and this new "Groupon Bucks" refund instead of refunding to the original form of payment. I had even called their headquarters but you cannot even get anyone there to speak with either. I will not ever use Groupon again.
We ordered pillowcases that were supposed to be 100% satin. The tag even says they are 100% polyester. We ordered pillows that are supposed to be 100% down. They also have a tag on it stating they are 100% polyester. We ordered a extra LG jacket for our medium size dog, it might even fit a small terrier. Everything you order is coming out of China. There is nobody to get in touch contact to dispute this, to let them know that their products are false advertising. I had to go through and dispute it with my credit card company. Save yourself the headache buy elsewhere!
Purchased hockey tickets. Paid for middle arena seats. After I paid I got balcony cheap seats. Was sent to Vivid seats only to get hung up on several times. Customer service is in India!! Buyer Beware!!
We saw this deal of California of Academy of Science, and went ahead and purchased it. Be aware of the “fine print” that never show up during purchase. The “fine print” only showed up when I made the purchase resulted in us unable to use the voucher! What’s worst the customer service is unsympathetic and refused to do anything. What a scam! Truly disappointed.
Groupon author review by Erin Huffstetler
As one of the first deal sites on the scene, Groupon has been offering discounted vouchers and merchandise since 2008.
Vouchers retain value: After vouchers expire, they can still be redeemed for the purchase price.
Returns accepted: Vouchers can be returned within seven days of purchase. Some Groupon Goods purchases are eligible for returns.
Accessible customer support: Both online and phone support is available.
Easy email management: Email subscriptions can be set and changed with ease.
Deal overload: With hundreds of local deals to sort through, and just as many national deals, it can be time-consuming to sift through all the offers, and hard to zero in on what you’re interested in.
Vouchers: All vouchers remain in your account until you mark them as redeemed, so it can be tricky to remember which ones you’ve used and which ones you haven’t (especially if you buy a bunch).

Erin Huffstetler is the Frugal Living Guide at About.com, and the founder of MyFrugalHome.com. If there’s a way to get something for less, Erin will find it, and tell you about it.
Groupon Company Information
- Company Name:
- Groupon
- Address:
- 600 W Chicago Ave #620
- City:
- Chicago
- State/Province:
- IL
- Postal Code:
- 60610
- Country:
- United States
- Website:
- www.groupon.com
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