Consumer Complaints and Reviews
Most of the support people are from India. They have no understanding of barely anything that's going on so you won't get a resolution. Everything I returned for any issues, was returned to me as a Groupon credit. They force you to use the app again. I tried to use it and everything I bought was automatically refunded back to them. So I was NEVER able to get or use my money. I contacted them for 3-4 months straight they would not assist me over the phone saying "a concern specialist is going to email you. We can't help you, you just gotta wait until they feel like emailing you and helping you."
Well it's been 6 months and I have yet to get a resolution or my money back. They end chats while you're still chatting with them. EXTREMELY RUDE. Not to mention the phone. They also don't detailed or inform you of what the issue is, they just say wait until that department emails you like wtf? My money - it's just gonna sit there? Can I get a refund? Thy refused. WOW Groupon is officially a SCAM APP. Do not buy from there. Everything you get is cheaply made and or defective. Don't expect your money back either or any support from customer service. GROUPON HOPE YOU ARE READING. YOU ARE ALL SCAMMERS.
Groupon sucks. I bought 2 vouchers for a spa service. The salon decided you can only use it the first time, aka new customers. I asked if I could get credit for what I paid and pay the difference, girl says no. I email Groupon asking for a Groupon credit to use on another item or service, they tell me no. Basically my money has been stolen.
I purchase a deal of 2 tickets to movies & $100 dinner gift card. I went to redeem before it expires at the end of the month. Now they said I was suppose to redeem it when I bought it 2 months ago, which it never said that. I read every fine print! Now they said I lost it & cannot get my $ back!! People need to know that it's a scam!! And I cannot talk to anyone from the US only the Philippines!!!!
I bought 3 sets of 36 psi tire pressure caps. When they arrived 1 set only had 1 in it. I had to get a refund because they could not replace the 3 missing which was fine. I thought I have a extra. I didn't install the next set of caps until 20 days later. Had a bad cap that leaked air, no problem I thought I would use the extra 1. Bad also. Called to get refund or replacement. I was informed that 14 days have passed, nothing they could do. So basically anything you buy has a 14-day warranty. Never again will I buy from them that I expect to last past 14 days.
I ordered a bed frame and only received the sides and bottom without a headboard. It came incomplete. I called Groupon and they said it would take 48 hours to receive a label for return and a few additional days to send it back and three additional weeks to get my refund. What kind of illegal ** is this? Groupon sucks and has the worst customer service. Amazon is much better with customer service and delivery of right products, they don't make mistakes like Groupon. Groupon sucks because they don't sell you what you ordered and will make it very difficult to get your money back. I hate Groupon! PS: I bought this bed for my daughter and ruined my surprise. Groupon, YOU SUCK!
How do I know I can trust these reviews about Groupon?
- 611,030 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I ordered a dumbbell set and received 5 of 6 dumbbells. I was offered a $7 refund for the missing item. (Really? It's a set.) I stayed on the phone and heard many people tell me "I'm sorry." And I was offered a $10 Groupon credit. Worst customer service I've ever experienced. Worst online purchase ever. I will never buy through Groupon again.
After having a heated online chat with mypix2 about their online sales tactic, I looked for an avenue to complain and found this site. I was SHOCKED to find a review on this company exactly as my very own. It was as if I had written it myself. I had the same experience. I bought vouchers for canvases for my business. I ordered them. The order stated it would take up two weeks. But The order confirmation stated 5 weeks! When I emailed them to inquire, it became 60 business days!
I requested a refund of the full amount charged to my credit card and a voucher in the amount of my original voucher to remain as a credit for future purchases once their "production" problems were fixed. They refused. Now after reading the other review, it appears their "production" issues are just a guise to mislead buyers. Groupon should refund the amount paid for the vouchers because I feel this company is fraudulent and fake. I cannot reach Groupon at all to complain, so how do I let them know?
I ordered tickets to a haunted theater event and when I went to redeem them the event was sold out except for one time slot. I redeemed the first voucher with no trouble but the second voucher showed invalid. I called customer service and after 20 min they told me to call the vendor and gave me the number. The number went to a mailbox that was full. When I called back and spent another 20 min they told me the resolution group would contact me in five hours. I told them that this didn't work because the last spot would be sold out. The rep argued with me and said "well what do you want me to do". Are you kidding, I want this mistake fixed.
I asked for a supervisor and was put on hold only to be disconnected 10 min later. I called back and got Trevor who was initially pleasant until he heard the story and then told me there is nothing he could do. I raised my voice and said "this is **" and he quickly told me if I cussed again he would hang up. I demanded a supervisor and was placed on hold for 30 min before the "supervisor" came back and told me there was nothing they could do. I now had one ticket so I asked for a refund on the remaining voucher that didn't work and had to buy the ticket full price. This is the third time something like this has happened in the last six months. If you look at the Better Business Bureau there are close to 3000 complaints filed. There is an obvious reason for this. DO NOT USE GROUPON.
Look... I know you are probably PEED like I was but you gotta settle down before calling. If you ruin it for everyone else it would be a bad thing for ALL. Yes, I was pissed and it took me over 20 replies from their idiotic customer service replies and many hours to get this number. When you call VERY NICELY ask if they can connect you to Groupon's extension. And be NICE to their front switchboard. Remember you are pissed at all the other idiots you dealt with and not this person that will TRY to help you.
I will get back later and let you know if it worked a resolution for me and my problem and I want the number to still work for me! REMEMBER PLEASE don't ruin this contact number for others as they will cancel it or block inbound calls. So PLEASE keep cool and be Nice. This number is NOT Groupon and be respectful and ask if they can connect you to their extension. Good Luck. 312 923 9200.
Thanks for reading about my problem. Thanks for caring. I was looking for deals for hotel accommodation. Groupon Android App accidentally made the purchase for me while I was just checking the details. They withdraw my money in an instant and they told me that the refund will take up to 10 days. I've got my refund after 2 days but I am not happy at all as it was $30 short. It seems that GROUPON is waiting for the right moment to refund money when the exchange rate gives them some profit. It is a scam. I didn't purchase anything but they earned $30 of my money. I think it is a scam!!! They have the capability for instant withdrawal and sending instant email confirmation but they need 10 days to return money. Of course if they do that there would be no money to earn.
I'm also waiting for my other refund and I'm afraid it will be short as well. My second purchase was intentional. I wanted to purchase the 2 night stay at Niagara, ON. I'm Canadian and the hotel is in Canada. At the time of the purchase it wasn't obvious that the prices are in US$. My mistake. After purchase I read the fine print and it stated that everything is in US$. It wasn't a deal anymore. I canceled this purchase and I'm sure I will lose money on that too. SCAM SCAM SCAM!!! I appreciate you looking into this matter. It is good that there is a place where I can turn with my problem.
I ordered a couple of Calvin Klein perfumes and I was supposed to have the items delivered in 3 weeks. When I did not receive the items I called their Customer Care number and seems like they were on another planet. The response I received was all BS. I just canceled my order and the account with Groupon. Advise to stay away from this fly-by-night company.
I purchased a massage through Groupon and attempted to schedule an appointment with the merchant over a period of 9 days. During this time, I twice contacted Groupon to inform them of the problem and was told to give them 72 hours to try to get in touch with them. They too had no luck, so I requested a refund from Groupon and was told that I would have to get the refund from the merchant even though my Visa paid Groupon. I filed a dispute with Visa. In the first place, Groupon should stand behind its merchants and secondly, the supervisor at Groupon should not have lied to me about them having received my payment for the service and NOT the merchant. Bye bye Groupon!
I bought two vouchers for a restaurant that has 16 locations in NYC which is advertised. When I got the voucher, it was only good at 2 of the 16 locations. I emailed Groupon to tell them of this issue. I got two responses apologizes for the delay. Then I got a response telling me that they could only help me with 3 days. So basically, it was impossible to help me because they took more than three days to get back to me. How ridiculous a response is this!
Groupon is too good to be true. It's a scam! I ordered canvas pictures from one of their partnerships, Mypics2, on July 10, 2016. On their website it said delivery would be 8-10 business days. When that timeframe passed they told me it will now be 45-60 business days due to a new processing procedure. When 60 days were up now they told me they could not give me a timeframe... come on... what a scam. I contacted Groupon and they told me there was nothing they could do. I will never use Groupon again and will discourage anyone that is interested in them.
I have been a regularly customer of Groupon making several orders per week. In the beginning, the merchandise was arriving timely and met my expectations. Within the last couple of weeks, the merchandise have been delayed or canceled. I would contact Customer Service to only be told that they ran out or because of shipping, sometimes merchandise is damaged or lost.
This is unexceptionable especially when I am among the first group to order when the merchandise is placed online. This is horrible and I am greatly disappointed in this organization and their method of resolution. You get your heart set on receiving the merchandise to only be disappointed when you contact the company and inform them you never receive your goods and told "sorry but here is what you do for a refund!!!" Bad business to say the least!!!
Tried to purchase a Groupon with 4 different accounts and 2 different credit cards and each time got an error saying it couldn't be processed. No other explanation was given and customer service was no help at all. I hate this website and I will not be using it again.
This was the worst Groupon experience I have ever had and I am very hesitant to ever make another Groupon purchase. I arrived at my hotel at 10PM after a 4 hour drive and was told that they didn't have my reservation. The hotel said Groupon is supposed to call the hotel 24 hours in advance to reserve the room and they have "had this problem before." When we called Groupon, they said the charge didn't go through on my card and the order was canceled. Immediately after my purchase, I got a call from my bank about possible fraudulent charges (they said they call for all Groupon charges because they have so much fraud). We determined it was a legitimate charge and they removed the block.
Groupon never made another attempt to process the charge and never notified me in any way that my reservation was canceled. The representative said I could re-order it for the next night. I needed a place to stay last night! I was standing in the lobby! My biggest complaint is the fact that I was not notified by Groupon that the charge didn't go through and that my reservation was canceled. I had to find another hotel in the middle of the night and pay an extra $100. I am requesting a $100 credit to my account for the hardship I experienced as a result of Groupon's incompetence and negligence.
I purchased a AA (DS) Casual Leather Handbag on May 5, 2016 for my daughter's birthday. It was delivered on May 10, 2016. My daughter's birthday was July 10 and unfortunately, she did not like the color of the purse. I said I would exchange. I contacted customer service on July 27th and they said it had been over 14 days and the purse could not be returned. OK. Fine. I decided since I could not return the purse - or get credit, I would use it. This was the end of July - still a brand new purse. I used until the beginning of October when I noticed that the strap stitching was undone and the braid that was holding the strap to the purse was no longer holding the strap.
So, I called customer service (October 5) - someone in the Philippines. He was very polite and read his script perfectly. Unfortunately, that was no help. I was asking for a credit for a defective purse. He just kept saying it was over 14 days and the purse could not be returned and no credit available. I received an email on October 6 saying they did not understand my problem. I, again, stated my problem. I received another email on October 8, with the same rhetoric, but also telling me to read the "Fine Print" section. I did that - it does not say anything about defective merchandise! I even sent pictures. I received another email on October 9 that stated "I can confirm that all of your comments have been anonymously passed on to all relevant departments." I replied and asked if I would be hearing from the relevant departments.
Another email on the 10th - "If your order arrives damaged or defective, you can always return it within 14 days of delivery. Unfortunately, we're not in a position to guarantee our products outside of that window and cannot assist with a refund at this point. You can visit http://gr.pn/GoodsReturns to read more about our return policy." Return policy - "Eligibility: You can return a Groupon Goods item within 14 days of delivery unless otherwise stated in the Fine Print. Items marked Final Sale cannot be returned." Nothing about defective merchandise. I asked if they actually had a defective merchandise policy - no answer, no return, no credit. BUYER BEWARE!! TERRIBLE CUSTOMER SERVICE - All out of country and they can't do anything and no one else will contact you. No other phone number.
I have ordered a service online. Tried using Groupon for cleaning vents and ducts unlimited with 83% discount offer, full unlimited service for 1 unit $40 and 2nd A/C unit $49 total $90. The guys came in and charged me and said what I pay thru Groupon don't pay there and they will come and charge me in person via credit card. And they checked my furnaces and said all clear, no issue, looks awesome. I don't need cleaning and they wrapped up their equipment.
All the time I was with them they did nothing and just opened the furnace and saw it good condition. They came downstairs and billed me full saying work is done. I said they did not do anything and why charging full amount. In this way they cheated me doing or giving no service and charged me 2 units fee for nothing. I ordered by calling the below link company but they used the other company and sent two guys.
I am crying, I have spoke to 8 people in the last two days, and have had my card charged twice. I found an x box on sale from 250 to 200, refurbished. I jumped at the chance to order it. I placed the order with a 10 off coupon making the order come to 200 with shipping. I get an email saying the order is declined because my credit card didn't match the person I was shipping it to (it was a gift for my fiance).
I call in and ask, "what's up" and they said they can only talk to him and there's nothing I can do since it was declined and I cannot reorder. I found the group on was still available on the site so I called in again, this time they said if I got my fiance to call, he could use my credit card. I made him call, he explained the situation and this is the fourth rep, she said it would go through, she updated the info and said good to go, and I will get a confirmation email in 24 hours. I didn't get any email.
I talked to someone on their chat who was very rude and refused me a credit. Our interaction went like this: Me - "Hi there, I'm wondering if I can get an update on the x box order, as I didn't get my 24 hour confirmation email." Them- "Ok ma'am I cancelled that order for you." "EXCUSE ME? I never asked you to cancel it." And they just asked me to repurchase it 3 more times and said, "There isn't anything I can do." So now I have 4 orders, 3 refunded.
I call customer service one more time, they say, "Okay - I'll credit you the difference so you get it at the price when you purchased it during the sale." She only credited me because I was profusely crying and she could tell how upset I was. Because it takes them 10 days to refund the card I didn't have enough on the card to repurchase it. I said okay sounds good, I repurchased it and it said it would automatically use the 65 dollar group on bucks she added to the account. I drove to the bank immediately, and broke open my savings piggy bank to get the money in the account to pay for it. I thought it would go through and then I would be refunded the earlier order and everything was golden. Wrong. It's now 1 am, I get an email saying it was declined and its because the bill charged me the full amount and did not use my group on bucks as initially promised.
So I tried to reorder it one more time and then it said, "Order cannot be processed, contact a customer sales rep." This makes 8 reps so far, and I can't seem to order this x box even though there is the correct money on the account. Their system doesn't automatically charge for the group on bucks. It's ridiculous. I am so frustrated and beyond angry.
I've been buying pots, pans, flatware, curtains and rods for the last several months in anticipation of this impending divorce. The restocking of the finally found 'separation' house was going smoothly, with the hundreds of Groupon dollars spent, until I found out the curtain rods were too short for the windows. Barely literate support chat personnel couldn't adjust, replace or swap rods to fit windows. Lesson learned... when buying crap from Groupon, expect the same kind of service... crap. Love this divorce **... 23 years down the drain with 2 beautiful kids to count as my greatest accomplishments. Medusa has risen.
I placed an order through Groupon and for some reason they put my order on fraud detection and never contacted back. I send them enormous emails but this company was least bothered to respond. I contacted their Call Center. I don't know what language they were talking. I could barely understand him. All the customer service guy was trying to do is make me say YES. I complained to him about the emails I sent with no response and he was least concerned to be apologetic.
I purchased a $100 Bluetooth Speaker as a Groupon Good through the merchange Unlockblock, owned by Money Talkz LLC. The package required signature upon delivery and even though USPS should have checked for ID, someone signed and stole the package while I was at work. Unlockblock's fine print states that they are responsible for following through with the delivery of the product but after much difficulty contacting them, they stated that it's my problem and I should deal with USPS. I have several tickets open with Groupon to attempt to get a refund but am often sent to overseas customer service and get default answers such as "work with 3rd party merchant". Groupon runs the Groupon goods store and needs to have some skin in the game to help ensure the merchants do what they promise and need to provide refunds when customers do not get their products.
I recently just booked a wine tour with Groupon. I have many complaints about the service and experience I had. Initial when I was looking for a over night trip, I knew I wanted to stay in Niagara Falls. I found a Groupon that stated "1 night stay at the Old Stone Inn, and 3 wine tasting experiences". I thought I was getting an amazing deal for only $154.00, so I booked it. When I received my credit card bill a couple of weeks later, I was surprised to see my $154.00 turned into $220.00. I assume the price that was advertised online was in US??? This surprising is not my complaint! A couple of days before heading down for my mini vacation, I decided to call the hotel to confirm if I needed to plan ahead and book any of these wine tasting tours.
I spoke with a lady who assured me, I don't need to reserve anything, and I can just go to the wineries "whenever" I wanted to. So...I left for my trip Saturday afternoon, looking forward to spending the evening tasting wine. When I arrived at my hotel, I was told check in was not until 4 pm. I decided to take a walk to the falls and enjoy the afternoon. When I returned to the Old Stone Inn, I was told I had to pay $20 for parking! And also $5 for their WIFI? Hummm okay? I was given 3 coupons for my wine tasting and was told to call the wineries to "book" and schedule my tours!!! Didn't I call a couple of days prior to this to confirm I didn't have to do this. I went up to my hotel, which by the way was a disaster! (I will do another review on the hotel itself) and started looking online and calling the wineries.
I was told all of them ran from 11 am - 6 pm roughly, and I would not be able to do any of them that night. To no surprise I was very upset. There was no communication surrounding this and also there was no shuttle bus to take me to these tours the next day. What is the point of booking a wine tasting tour if you have to drive yourself there and back? Groupon did not do a good job at all explaining all of these on their website and setting expectations for their customers. This is the first time I have ever booked a mini trip on Groupon and ensure you it will be my last!
When I found Groupon, I thought what a great idea. Unfortunately then I tried to utilize their service. It is horrible on goods. Goods are shipped via Federal Express to the local post office for delivery. It does not work well at all. It is considered delivered when it hits the local post office leaving you to wonder where's my stuff. But, unlike many other online retailers, they make you interrupt your neighbors lives by asking if they've seen your stuff, ask your building personnel if they have your stuff and check behind bushes or other hiding places where your goods may have been placed. This is ridiculous.
Further attempting to speak with a customer service person is fraught with overseas operators who are not native English speakers who may be very polite, but are not helpful whatsoever. Only through direct threats of contacting your credit card company, the better business bureau, the FBI and local police were credits issued. Now, you have a credit, but you have to use it with their site. Argh. Someone needs to bring a class action lawsuit.
Groupon offers a coupon for 4 at "La Patagonia Argentina" in NW Miami. This coupon costs $44.00. It is supposed to be a $42.00 savings for what should be a "Parillada" for 4 people plus 4 small side dishes of approximately $3.00 each. In the dinner menu, each Parillada costs $16.95, they do not say if this Parillada is for 2 or 4 people in the menu, but if you ask they will tell you it is for 1 person, but could easily feed 2. Bottom line, what they do give you is TWO $16.95 Parilladas (not 4) plus 4 small side dishes. This has a value of $45.90, not $86 as advertised in their add. On top of that you end up over tipping, because you based your tip on the advertised $86.00 and you only got $45.90 worth of food. It was a definite rip-off.
Today, I spent 4 hours to try to buy a smart watch as a gift to send to VA from FL. They could not process the transaction. 4 times with 2 cards (both cards were verified and clear to be used), Then one $10 groupon points was added to another $10 and still they could not process the order. Finally 3 hours later, the order went through, as a gift, but they sent the gift notification to the recipient 4 days before!!! No surprise there. And then their $20 of groupon points were not even used! Making the total be much more than anticipated. I cancelled. Never will use Groupon again. The girl, somewhere in Asia, could not care less and just said, "ok I'll cancel your order." No customer service from any Groupon agent/rep. Cheaper in the end from Best Buy or Amazon (they deleted the entire transaction. Unable to see old tracking info).
I tried to purchase 2 tickets to the Trans-Siberian Orchestra performance as a Christmas gift for my grandson, but only 1 ticket processed through. When I realized that I only got one, I tried to find their customer service number so I could call and cancel. No number could be found but the website took me to a "Help Wizard" which walked me through so I could submit a request to cancel. A week later I went to follow-up on my refund and actually found a phone number. I called and they will not refund because it had to be done the same day of purchase (which I did) and they did not show that I ever tried to cancel. No help.
Then I went online to buy another ticket directly from a ticket vendor. Unfortunately, I can't buy the 2nd ticket without knowing where the seat is for the ticket I got through Groupon. Called Groupon again and they said they can't tell me where the seat is because the ticket is not actually created until 2 days before the performance. So I've paid for a ticket that I can't even get until 12/21/16, I can't get my money back and I can't buy another ticket so I can take my grandson. I just lost $54. Groupon is a total ripoff. They have my money and I have to wait for a ticket that I can't even use unless I want to go by myself. How is that even legal to take my money and not give me the product? Don't ever buy anything from them. No idea what customer service means.
Basically Groupon is selling fake Apple power adapters for MacBook Pros. Such as: Adapters that: have different circuit boards which are simplistic, much lower quality than the OEM versions. Have the T-end of the MagSafe 2 connector of low quality, overheating and creating short circuits. Have the ground wire internally cut (it's just to trick the customer). Have improper heat dissipation, causing the adapters to overheat. The temperature of the T-end MagSafe connector reached 203 F when I burned my skin (tested with an infrared thermometer afterwards). Groupon should be careful not to sell fake items that can cause fires and burns, and that have improper voltage regulation.
I made a purchase on Groupon for iClear (an orthodontic practice in the Atlanta area). I was told by the orthodontic office that I am not considered a candidate and that I should contact Groupon for a refund. I then contacted Groupon as I was told by the orthodontic practice and they assured me that they will refund my money onto the card that I have on file. I switched banks almost two weeks prior to contacting Groupon for a refund. I switched from JP Morgan Chase bank to Bank of America and I also updated that information in my Groupon account. Unfortunately, for some strange reason, Groupon proceeded to have the refund sent to my old account, which was officially closed at the time.
I have contacted the bank twice to ensure that they have not received my refund. Chase assured me that my account was officially closed and they have already refunded my remaining balance. Chase also assured me that any funds sent to Chase will be immediately returned to the merchant. I have a series of e-mails from Groupon constantly insisting that Chase has my funds. I keep trying to explain that my refund was sent back to Groupon and Groupon keeps telling me that it's not.
These e-mails back and forth continued for almost a week and a half. I just received an e-mail from them stating that they will just issue me "Groupon Bucks" which is not how I paid for my Groupon. All I want is my original form of payment back onto my updated account information as they have assured me, and in a timely fashion. This has gone on too long and I should be able to receive my refund as quickly as they processed it. They take the money immediately, but hassle to return it if services are not rendered. Even though they assured me that if I cannot use the voucher as deemed by the merchant, then they will willingly refund it. I can forward the e-mails from them if need be.
Erin HuffstetlerDeal Websites Contributing Editor
Erin Huffstetler is the Frugal Living Guide at About.com, and the founder of MyFrugalHome.com. If there’s a way to get something for less, Erin will find it, and tell you about it.
More about Erin→
As one of the first deal sites on the scene, Groupon has been offering discounted vouchers and merchandise since 2008.What consumers say
We don’t hear a lot about Groupon at ConsumerAffairs. This generally is a sign that, while there may be occasional problems, there is no single issue, or group of issues, that irk consumers.
- Vouchers retain value: After vouchers expire, they can still be redeemed for the purchase price.
- Returns accepted: Vouchers can be returned within seven days of purchase. Some Groupon Goods purchases are eligible for returns.
- Accessible customer support: Both online and phone support is available.
- Easy email management: Email subscriptions can be set and changed with ease.
- Deal overload: With hundreds of local deals to sort through, and just as many national deals, it can be time-consuming to sift through all the offers, and hard to zero in on what you’re interested in.
- Vouchers: All vouchers remain in your account until you mark them as redeemed, so it can be tricky to remember which ones you’ve used and which ones you haven’t (especially if you buy a bunch).
- Best for Bargain shoppers, occasional users, businesses
Compare Deal Websites
Groupon Company Profile
- Company Name:
- 600 W Chicago Ave #620
- Postal Code:
- United States