Groupon Reviews

Bought a vacation. No vacation. Groupon steals your money! Never use this site!

I bought a Groupon and the description was misleading. It said it was for two people. When I called the company to redeem it, they said that that was a guide and one person and I needed to buy a different package for 2 passengers. So I tried calling groupon to get the correct package, and they told me that they would not refund the hundred Dollars that I paid for the first package. Because it was non refundable, even though all I wanted to do was just apply it towards the correct package. The ATV company told me this happens a lot. And that groupon would handle it, and they refuse to. Because the description was inaccurate. So groupon just stole one hundred dollars from me.

Scam. They sold me a "Six Flags Fiesta San Antonio, Texas Tickets to Six Flags Fiesta Texas Good Any Day Ticket for 2 people (e-ticket)" which didn't worked at the gate. Support told me it's valid for Fridays only. "Any Day Ticket" for Friday only. No refunds. Of course.

I have used Groupon discounts successfully on a number of occasions. My only problem with them is that they censor negative reviews left for vendors. I had a bad experience with a vendor a while back, and Groupon gave me a refund on purchase and deleted the review I left - which is highly misleading. Buyer beware.

Needed a refund due to hospitalization of one of our family members (one of our tickets was for them). Requested refund a few days prior to event knowing we wouldn’t be able to attend due to being in the hospital. Even provided documentation. Groupon refused to refund or offer alternative accommodations (like moving tickets to different day). Absolutely terrible nonexistent customer service. Will never use them again.

I ordered riding lessons from Amethyst performance. I excitedly called to make a date to ride. She told me to text her my voucher #name and age. I did. The next day sends me a would 4 work? I responded immediately. No text till the next day. I asked for her name and address. She didn't give me either. I started to feel like this is a scam. I reported it to groupon. Groupon is "still waiting on the merchant." This has been the most lousy experience ever. I should mention that 48 dollars was "groupon bucks" from a hair salon that had bad reviews I realized after I purchased so I did get that refunded. Which was used toward the riding lesson.

Provided with a bogus code for meal delivery. They refused to refund or fix it. Cost $290.

Groupon is complete trash, a fraudulent service at best. Perhaps it was fine when it first started, but they no longer post that many real businesses; they only issue refunds in 'Groupon Bucks' without their reps even telling you that is how they are refunding, and their customer service is not helpful even one iota. I tried several times to spend these so-called Groupon Dollars, but every business I go to is fake or I can't book with, and then the reps say because I have tried to spend the money I can't get my Groupon $s back. It's another lawsuit waiting to happen. Do. Not. Support. Never mind the part where the real.

Bought a Groupon for a salon near me almost 6 months ago and booked an appointment online with them a couple of months ago. I stated in the notes in my online booking that I was using a Groupon for the appointment. My appointment was this morning at 10am. I arrived before my appointment time to the salon, and the only person present was a receptionist. She looked at me and said, "Appointment at 10?" I said yes. She said, "Groupon?" I said yes, and she told me to wait. She stepped aside to make a phone call and came back with the phone on speaker. I was basically told, by the owner that because my service was with a Groupon, the salon decides when to book the appointments, not the client, and I wasn't getting mine today. Problems are: a) I leave on a trip tomorrow for a period of time longer than my Groupon is good for, and b) my Groupon expires this week.

I am extremely disappointed with the customer service I received from Groupon. I had a charge on my account for Urban Air that I did not authorize, and despite clearly explaining that I did not make this purchase, Groupon has refused to take my concerns seriously. What made this experience even worse was the way customer service handled the situation. Instead of properly investigating the unauthorized charge and providing proof that I authorized it, they continued to push back and tried to end the conversation. I repeatedly asked for documentation showing that I approved the transaction, but my concerns were not adequately addressed.

Bought a Groupon for a massage 9 days ago!! Went to use it and the place said it already had expired (expiration date on voucher said exp 2/27/27). They sent me an expired voucher!! No phone #, tried for over an hour to get to their chat bot, no luck!! Called my cc company and had the charge disputed!! Nonexistent cust service, will never buy from them again, removed app off my phone!!

So in a recent transaction I thought I purchased CCleaner via Groupon at a reduced price for computer software, the discount was not honored by either and product was partially delivered. I would say DO NOT USE!

Charged me 3 times for a 295 order, is refusing to refund other 2! Have to call bank to stop transactions.

Groupon offered a Costco Membership for $65. I could not reach them by phone nor login to my account. They processed the membership then I see they offer the same membership for $9 total. They would not cancel the more costly membership even though it was within 15 min.

I would give them “0” stars if possible, but 1 is acceptable. I purchased an experience and upon arrival and was unable to find parking. They refused to refund or reschedule my dinner cruise experience. In today’s day and age and economy this is totally unacceptable! The rehearsed AI responses suck.

Horrible company to purchase from. Won't even offer exchange and directions to the venue were unclear so we got lost and had to walk blocks. There was also no one that I could get in contact with to speak with the event details. Don't even bother with this company. Life happens and they don't seem to understand that and they are SHADY.

I purchased a Groupon for a whale watch in Newburyport. I was all set to go on the whale watch when the night before the whale watch Company sent me a cancellation notice. I then contacted Groupon for an assistance with a refund and that was 5 days ago. Keep in mind, the issue has been escalated by Groupon and to be looked into ASAP. Anyway, I am not impressed with Groupon’s refund practices. Seems a bit ridiculous when I have supplied them with all the info needed from the cancellation notice and yet they still haven’t issued a refund. I will certainly think twice before purchasing from GROUPON again.

They stole almost $1500.00 from from 2 groupons I paid for, the Physician's office refused the Groupon's b/c I had been there 6yrs ago even tho it says on groupon you can purchase every 30 days, LIES!! I got half of my $ by PayPal, they said I was getting Groupon Bucks, that didn't happen either, so to cc now...NEVER AGAIN! NO CUSTOMER SERVICE EITHER But they have no problem taking your $ tho ..SCAMMERS BEWARE!!

Groupon protects their merchants because they're making money. If you give a merchant a bad review, it doesn't get posted. They only post good reviews, so beware. That way, people will only see the good and keep purchasing.

I fell for an offer to order Splash Wine through Groupon. When I had not received the wine 10 days later, I contacted Groupon and could only get AI. I was informed that it was too late to get a refund: I could only get my Groupon points back. I then ordered flowers with the points. More than 2 weeks later I do not have the flowers. Both Groupon and the flower vendor blame the other party. I will now have to pursue getting the refund through my credit card provider.

DO NOT USE GROUPON. THERE IS MASSIVE FRAUD GOING ON!!!! My bank notified me of 2 large charges on Groupon. I never charge more than $60 on Groupon. I had a $100 & a $329 charge on Groupon. I immediately contacted Groupon & told them that I did NOT MAKE THESE CHARGES!!

Beware of purchasing anything through Groupon. I thought I was getting a great deal when I saw an email from my Groupon subscription – it was an 'invite only' email for a Starbucks card. I went ahead and purchased it, and only AFTER purchasing the deal did they provide a notification that the offer was only available in the U.S.

I do not recommend Groupon. In my experience, it's been more frustrating than helpful. I've purchased deals at what seemed like a discount, only to find that some merchants require additional purchases or upgrades before they'll honor the service as expected, especially with certain beauty services. The refund policy is another major issue. After a certain amount of time, you can't get your money back, and if you do receive a refund, it's often issued as Groupon Bucks instead of being returned to your original payment method. Even when refunds are available, they aren't always for the full amount you paid. You also have a limited time to use many Groupons before they expire or lose promotional value, which adds unnecessary pressure.

I wish I had read the reviews before dealing with Groupon, I received a Groupon voucher, the voucher was only valid for 3 months. Attempted to book the experience before the expiry date but the business was closed for renovations. It was an effort to contact Groupon as no number or email is listed anywhere but eventually I sent a massage to their Facebook page & they replied to me via Facebook Messenger. They sent me another voucher in May 2026... The voucher they sent was the expired voucher i already had.

Groupon tried to steal from me. I purchased $67.43 for 2 Groupons, I approved through Apple Pay $67.43, and they debited me $74.61. They really tried to persuade me the extra money could be refunded as Groupon bucks. And after an hour on a chat, I got a compensation of $2.39 extra. 🙄 I ended up insisting on a complete refund, but how many people has this happened to and they don’t even know it 🤷🏻‍♀️ or think it’s user error??? I have screenshots to prove it too!

Extremely disappointed with Groupon's customer service and voucher policies. I recently redeemed for a tour and, within minutes of reviewing the voucher details, realized I would prefer a different tour offered by the exact same company. I was not requesting asking to cancel the purchase. I was not attempting to recover any money. I simply wanted to apply the value of my unused voucher toward another experience offered by the same merchant and was willing to pay any difference in cost. Groupon's response was that because the voucher had been "viewed," no changes could be made. The experience had not been booked, redeemed, scheduled, or used in any way. Despite multiple conversations with customer service, there was no flexibility, no meaningful review of the circumstances, and no escalation path offered.

I bought Microsoft a year ago. It worked just fine for three months. Went blank. Was told to reload and redo the whole thing. That did not work and has not worked since. So I am OUT in cold making other arrangements - for a year!. I asked for a refund now but they won't respond. Will never use this again.

The deal I purchased clearly stated that if I canceled within 24 hours, they would refund me. I tried using the voucher for the deal. The link Groupon provided was not the correct performance link, it was for some other thing. When I asked Groupon for a refund, within hours after I purchased it, all they offered was Groupon bucks. I said, no your fine print stated I could get a refund if not asked within 24 hours. They refused and only offered their own credit. Extremely disappointed, I feel robbed $139! Despite many messages with their stupid AI, I never got my money back. Do not use them!

If I could Give A 0 I Would. I am extremely disappointed with Groupon and the way they treat their customers. People spend their hard-earned money on this platform trusting that they will be able to use the services and experiences they purchase. Instead, Groupon hides behind expiration dates and policies that leave customers losing money with little to no support.

I purchased two tickets to the LA zoo on June 11. Funds were taken from my account to the sum of $44.. I never received the tickets. I did get a confirmation code to my email Mail however, today is the 13th and I have never received tickets.. my son and I have been troubleshooting every day trying to get access to Groupon customer service. Well, that’s the biggest joke ever there is no access. They have something listed saying customer service support but you hit it and it goes nowhere. Why are they allowed to sell products and not have an active customer service line that buyers can communicate with? So very disappointed in their lack of customer service. “What a rip off!”

Horrible customer service. After paying for a service I redeemed voucher only to find the merchant had hidden fees that would cost me an additional $100. Groupon refused to refund even when the merchant contacted Groupon that I was not using their service and that they had refunded Groupon for the purchase. Groupon would not even refund to Groupon bucks but refused any solution to me being out of pocket $199. Groupon is a sneaky, dishonest business and should be avoided.

If I could give Groupon and its customer service negative stars, I absolutely would. Over the years, I have purchased several vouchers through Groupon, only to discover that some merchants were either unqualified, unprofessional, or impossible to reach. Most recently, I purchased a microblading voucher for nearly $700. When I attempted to schedule my appointment, I found that the provider was operating out of her home, appeared highly unprofessional, and was actually sleeping when I contacted her. I immediately canceled and requested a refund to my original payment method, but Groupon refunded me in Groupon Bucks instead.

DO NOT BUY A Groupon! This company is a fraud. They sell Groupons for merchants who will no longer accept your certificate because Groupon never pays them. Groupon makes it impossible to speak to anyone and won't refund your money. So you basically, you purchased a Groupon that a merchant won't accept! I'm reporting them to Consumer Affairs as well. They continue selling Groupons KNOWING the merchant won't accept them.

I purchased a hotel voucher for "Courtyard by Marriott Santa Ana Orange County" through Groupon on May 22nd. However, when I contacted the hotel, they explicitly stated they no longer accept Groupon vouchers. Since the service could not be fulfilled, I immediately requested a refund. Groupon Merchant Operations refused my request on June 3rd. This is a clear breach of contract and terrible customer service. They are keeping money for a service they cannot provide.

Will never use again. Do not want to refund you even if you are not at fault. No point of customer service as they repeat the same thing as AI

Tried two different cleaning Groupons and one ignored me after they asked me to provide details via text and the second cancelled 15 minutes before they were supposed to be here and the company is trying to charge me $40 for cancelling less than 6 hours before the scheduled cleaning. I've determined that Groupon sucks and do not want to use them anymore. When I requested a refund they only want to give me Groupon bucks. Then when chatting since there is no phone number the representative Navvin decided to ignore me.

They refused to stand up for what was right, and told me that they must do whatever their vendors say when it comes to redemption guidelines and adding additional charges as a surprise to the customer. Groupon is not there to protect the customer.

I had a very unpleasant experience with Groupon. I purchased parking at Park Whiz for the Philadelphia Airport. When I arrived at the lot, I was told that there was no shuttle to the airport. I was not informed that this was the case ahead of time. It was never mentioned. I could have missed my flight because I was unaware that there was no shuttle to the airport. This is unheard of! What is the point of parking at an airport lot and not being able to get to the airport! That defeats the whole purpose. I had to spend additional funds to get a ride to the airport, and a ride from the airport, when I returned from my trip. Groupon did not disclose that there was no transportation to/from the airport. Not a good way to run a business.

Purchased Groupon, merchant wouldn't honor. Groupon did nothing. Waste of time and money. Many merchant don't have a good product/service that's what they are on here in the first place.

I purchased two massages. The massage company kept prolonged in my sessions and advised me to cancel and get a refund and when I try to refund one of my tickets that I bought Groupon refused to refund me one but refunded me the first one. This is totally unacceptable so they just took my money. I will never use this app again.