Groupon Reviews

They stole almost $1500.00 from from 2 groupons I paid for, the Physician's office refused the Groupon's b/c I had been there 6yrs ago even tho it says on groupon you can purchase every 30 days, LIES!! I got half of my $ by PayPal, they said I was getting Groupon Bucks, that didn't happen either, so to cc now...NEVER AGAIN! NO CUSTOMER SERVICE EITHER But they have no problem taking your $ tho ..SCAMMERS BEWARE!!

Groupon protects their merchants because they're making money. If you give a merchant a bad review, it doesn't get posted. They only post good reviews, so beware. That way, people will only see the good and keep purchasing.

I fell for an offer to order Splash Wine through Groupon. When I had not received the wine 10 days later, I contacted Groupon and could only get AI. I was informed that it was too late to get a refund: I could only get my Groupon points back. I then ordered flowers with the points. More than 2 weeks later I do not have the flowers. Both Groupon and the flower vendor blame the other party. I will now have to pursue getting the refund through my credit card provider.

DO NOT USE GROUPON. THERE IS MASSIVE FRAUD GOING ON!!!! My bank notified me of 2 large charges on Groupon. I never charge more than $60 on Groupon. I had a $100 & a $329 charge on Groupon. I immediately contacted Groupon & told them that I did NOT MAKE THESE CHARGES!!

Beware of purchasing anything through Groupon. I thought I was getting a great deal when I saw an email from my Groupon subscription – it was an 'invite only' email for a Starbucks card. I went ahead and purchased it, and only AFTER purchasing the deal did they provide a notification that the offer was only available in the U.S.

I do not recommend Groupon. In my experience, it's been more frustrating than helpful. I've purchased deals at what seemed like a discount, only to find that some merchants require additional purchases or upgrades before they'll honor the service as expected, especially with certain beauty services. The refund policy is another major issue. After a certain amount of time, you can't get your money back, and if you do receive a refund, it's often issued as Groupon Bucks instead of being returned to your original payment method. Even when refunds are available, they aren't always for the full amount you paid. You also have a limited time to use many Groupons before they expire or lose promotional value, which adds unnecessary pressure.

I wish I had read the reviews before dealing with Groupon, I received a Groupon voucher, the voucher was only valid for 3 months. Attempted to book the experience before the expiry date but the business was closed for renovations. It was an effort to contact Groupon as no number or email is listed anywhere but eventually I sent a massage to their Facebook page & they replied to me via Facebook Messenger. They sent me another voucher in May 2026... The voucher they sent was the expired voucher i already had.

Groupon tried to steal from me. I purchased $67.43 for 2 Groupons, I approved through Apple Pay $67.43, and they debited me $74.61. They really tried to persuade me the extra money could be refunded as Groupon bucks. And after an hour on a chat, I got a compensation of $2.39 extra. 🙄 I ended up insisting on a complete refund, but how many people has this happened to and they don’t even know it 🤷🏻‍♀️ or think it’s user error??? I have screenshots to prove it too!

Extremely disappointed with Groupon's customer service and voucher policies. I recently redeemed for a tour and, within minutes of reviewing the voucher details, realized I would prefer a different tour offered by the exact same company. I was not requesting asking to cancel the purchase. I was not attempting to recover any money. I simply wanted to apply the value of my unused voucher toward another experience offered by the same merchant and was willing to pay any difference in cost. Groupon's response was that because the voucher had been "viewed," no changes could be made. The experience had not been booked, redeemed, scheduled, or used in any way. Despite multiple conversations with customer service, there was no flexibility, no meaningful review of the circumstances, and no escalation path offered.

I bought Microsoft a year ago. It worked just fine for three months. Went blank. Was told to reload and redo the whole thing. That did not work and has not worked since. So I am OUT in cold making other arrangements - for a year!. I asked for a refund now but they won't respond. Will never use this again.

The deal I purchased clearly stated that if I canceled within 24 hours, they would refund me. I tried using the voucher for the deal. The link Groupon provided was not the correct performance link, it was for some other thing. When I asked Groupon for a refund, within hours after I purchased it, all they offered was Groupon bucks. I said, no your fine print stated I could get a refund if not asked within 24 hours. They refused and only offered their own credit. Extremely disappointed, I feel robbed $139! Despite many messages with their stupid AI, I never got my money back. Do not use them!

If I could Give A 0 I Would. I am extremely disappointed with Groupon and the way they treat their customers. People spend their hard-earned money on this platform trusting that they will be able to use the services and experiences they purchase. Instead, Groupon hides behind expiration dates and policies that leave customers losing money with little to no support.

I purchased two tickets to the LA zoo on June 11. Funds were taken from my account to the sum of $44.. I never received the tickets. I did get a confirmation code to my email Mail however, today is the 13th and I have never received tickets.. my son and I have been troubleshooting every day trying to get access to Groupon customer service. Well, that’s the biggest joke ever there is no access. They have something listed saying customer service support but you hit it and it goes nowhere. Why are they allowed to sell products and not have an active customer service line that buyers can communicate with? So very disappointed in their lack of customer service. “What a rip off!”

Horrible customer service. After paying for a service I redeemed voucher only to find the merchant had hidden fees that would cost me an additional $100. Groupon refused to refund even when the merchant contacted Groupon that I was not using their service and that they had refunded Groupon for the purchase. Groupon would not even refund to Groupon bucks but refused any solution to me being out of pocket $199. Groupon is a sneaky, dishonest business and should be avoided.

If I could give Groupon and its customer service negative stars, I absolutely would. Over the years, I have purchased several vouchers through Groupon, only to discover that some merchants were either unqualified, unprofessional, or impossible to reach. Most recently, I purchased a microblading voucher for nearly $700. When I attempted to schedule my appointment, I found that the provider was operating out of her home, appeared highly unprofessional, and was actually sleeping when I contacted her. I immediately canceled and requested a refund to my original payment method, but Groupon refunded me in Groupon Bucks instead.

DO NOT BUY A Groupon! This company is a fraud. They sell Groupons for merchants who will no longer accept your certificate because Groupon never pays them. Groupon makes it impossible to speak to anyone and won't refund your money. So you basically, you purchased a Groupon that a merchant won't accept! I'm reporting them to Consumer Affairs as well. They continue selling Groupons KNOWING the merchant won't accept them.

I purchased a hotel voucher for "Courtyard by Marriott Santa Ana Orange County" through Groupon on May 22nd. However, when I contacted the hotel, they explicitly stated they no longer accept Groupon vouchers. Since the service could not be fulfilled, I immediately requested a refund. Groupon Merchant Operations refused my request on June 3rd. This is a clear breach of contract and terrible customer service. They are keeping money for a service they cannot provide.

Will never use again. Do not want to refund you even if you are not at fault. No point of customer service as they repeat the same thing as AI

Tried two different cleaning Groupons and one ignored me after they asked me to provide details via text and the second cancelled 15 minutes before they were supposed to be here and the company is trying to charge me $40 for cancelling less than 6 hours before the scheduled cleaning. I've determined that Groupon sucks and do not want to use them anymore. When I requested a refund they only want to give me Groupon bucks. Then when chatting since there is no phone number the representative Navvin decided to ignore me.

They refused to stand up for what was right, and told me that they must do whatever their vendors say when it comes to redemption guidelines and adding additional charges as a surprise to the customer. Groupon is not there to protect the customer.

I had a very unpleasant experience with Groupon. I purchased parking at Park Whiz for the Philadelphia Airport. When I arrived at the lot, I was told that there was no shuttle to the airport. I was not informed that this was the case ahead of time. It was never mentioned. I could have missed my flight because I was unaware that there was no shuttle to the airport. This is unheard of! What is the point of parking at an airport lot and not being able to get to the airport! That defeats the whole purpose. I had to spend additional funds to get a ride to the airport, and a ride from the airport, when I returned from my trip. Groupon did not disclose that there was no transportation to/from the airport. Not a good way to run a business.

Purchased Groupon, merchant wouldn't honor. Groupon did nothing. Waste of time and money. Many merchant don't have a good product/service that's what they are on here in the first place.

I purchased two massages. The massage company kept prolonged in my sessions and advised me to cancel and get a refund and when I try to refund one of my tickets that I bought Groupon refused to refund me one but refunded me the first one. This is totally unacceptable so they just took my money. I will never use this app again.

I purchased a moss cleaning service. The vendor does not accept Groupon bucks. I demanded a refund for falsely advertising a non participating business. I was promised a refund but they never issued it. Beware, this is the worst scam I've ever seen.

Purchased a wine deal on Groupon for Mother's Day. $68 for 18 bottles of wine through a vendor Swirl. After making the purchase and trying to redeem on the vendor's website, I was blown away to see there was a shipping cost of $39.95 required at the time of purchase PLUS taxes in the amount of almost $19!! After pondering for a couple of days, I requested a refund through Groupon who stated that I was outside of the refund period. They would only offer Groupon bucks and I declined. I'm done with them. Won't use them again. Deceptive at best.

Beware of their scam! They scammed me for the Bay Aquarium, and I bought three tickets. When I arrived, which is very far from my house, they said that they don't work with groups. So, I paid directly to them and later on, contacted Groupon to follow up. At first, they said that they would fix the issue, and then they said that they needed a written document from Bay Aquarium! Don't fall for them. It is a scam.

BUYERS BEWARE!!! SCAM!! I purchased several vouchers from Groupon for various activities while on vacation. A couple of the merchants were unreachable, the venues were closed and they did not have a phone number they could be reached. I contacted Groupon for a refund for the vouchers where the merchants were not able to be reached. Groupon told me that they could not refund me my money because although the merchants had been experiencing difficulty honoring vouchers, that there system was up and running properly now. Only thing is, I AM NO LONGER ON VACATION. Groupon said, well can you gift the vouchers to someone? HECK NO!!! I WANT MY MONEY BACK!!! IT'S A SCAM!! DO NOT USE GROUPON!!!

4/20/26 I purchased a Groupon voucher for Justyling.com 3D personalized Crystal photo. After unsuccessfully trying to edit my photo on Justyling.com I contacted the Justyling customer service who confirmed that the original site Justyling.com no longer supports the Edit/Personalization on 3D photos and that Groupon vouchers are not accepted on their new platform **. This means the voucher I purchased though Groupon is not redeemable. 4/24 I contacted Groupon and customer service rep Vaidehi stopped responding after I asked for a refund. I tried to stop the payment though PayPal and PayPal contacted Groupon.

OMG! I will never deal with this company again! Never done it before. Didn't understand why the Launch in Warwick RI had an address of NY but I thought it was their headquarters so I ordered a gift card for my grandson. But I could only seem to get Groupon, not buy from the store online itself. When they went to use the coupon they couldn't because it said NY. Then I had to contact Groupon and only talked to a bot in messaging. There are no phone numbers for customer service. They don't want to talk to people. The staff are a bunch of rich people from Germany, Sweden, and other foreign countries. They refuse to give me my $25 back or even transfer it, they just wanted my $25. Greedy greedy people. You are just making them richer. Do not use Groupon, for your sanity!

Groupon charged me twice after its checkout threw an internal error, then refused to refund the duplicate charge to my credit card. Instead, they pushed Groupon Bucks - which feels like a way to trap customers into spending even more on their site after Groupon makes the mistake. A duplicate charge caused by their own system should be refunded to the original payment method, not turned into store credit. Terrible customer support and very questionable business practices.

Terrible! I purchased a guided kayak trip. I attempted to reach the vendor over the course of three or four weeks. I found four different phone numbers for them and tried all the numbers and left messages. No contact. I finally had to book with a different kayak guide. Groupon refused to refund my money, they instead gave me Groupon bucks, which I have no intention of using. Numerous navigations through their “support” and there was no resolution they kept the money. Wow! I would think that Groupon would be embarrassed at all the horrendous reviews. Terrible “refund” policy… incorrectly named, because they refuse to give a refund.

Don’t get scammed by Groupon when purchasing the large photo heads! The shipping alone is over $27 per item—I ordered two and was charged $54 just for shipping. I only paid $20 for the Groupon itself, which makes no sense. When I reached out, they refused to offer a refund or any kind of accommodation. Really disappointing experience. Groupon just lost a customer today.

Groupon voucher does not contain bar code required for admission. No groupon support available. Miserable experience. Never use groupon for anything. No refund process or customer support at any level.

Since the first of the month, April 2026, I noticed that there were already two people that were screwed by Groupon's Sam's Club discounted membership. Well, make me the third. On April 7, 2026, I made the purchase for the discounted Sam's Club membership via Groupon. I followed all the necessary procedures to redeem the voucher, and Sam's would not honor it. While chatting with the agents, I was informed that once the voucher has been viewed, a refund cannot be issued. I stated that it is not my fault that you sold me this voucher under false pretenses. Therefore, I have put the charge in dispute.

I purchased a Sam’s Club membership today & was immediately advised that Sam’s Club would NOT honor the Groupon. When I reached back out for a response from Groupon, they stated that because “I viewed” the voucher, a refund was against their policy.

Had purchased a Sam's club membership through Groupon. Good price, I thought, but Sam's turned down my membership. They claim that because I was a former member, I need to renew, at full cost. Nope ...In attempting to get refunded for my failed membership, Groupon basically said No....

Groupon is a scam. I hired a service provider to clean my grout on the tile floors and he showed up for the 2nd appointment (1st appointment he was 3 hours late and had to reschedule) with a carpet cleaning machine and gave up after 5 minutes. I asked for a refund and he was confrontational and said that's not his problem. Groupon dragged their feet for 3 months and then gave me credits. I disputed with PayPal as I want my money back. They denied my request. Now I have to use this garbage service to redeem $266 in bucks. Do not use this crap.

I used Groupon once, purchased an oil change about $75. I couldn't get my truck to town and wasn't aware of an expiration date on the coupon, that information is important especially for elderly (77) with limited driving privileges. Lesson learned, won't happen again with Groupon. I'm not blaming the oil change company, though maybe should, seems that the occasional exception might be a plus for Valvoline.

They took my money and did not provide the voucher for said purchase. Also, they do not have a customer service number where you can handle said issues! They are a garbage company and something needs to be done about them Asap!!

I purchased a Groupon for moving services. They claim you save 72% but they triple the cost with added fees. They refuse to give refunds but it was cheaper for me to go through a reputable company. Buyer Beware!!