Groupon

She kept repeating that she’ll be there waiting for me to provide the information and that I better have a better attitude and “apply it to yourself “. She then said that I didn’t want help and she has better stuff to do with other customers. I tried contacting Groupon by phone and they have hidden behind not having anyone answer their phones and just do emails. I also then found out this agent went and somehow got my email and then used it to reply to my complaint about her. Since I had to put a complaint in via email. I know this because the names are the same and I highly doubt another agent has her unique name and same last initials. I have tried calling their headquarters and either they shut their phones down or blocked my number.

I had called on Sunday and left a voicemail that I wanted to speak to someone right away and if I wasn’t contacted I’d be contacting CA, BBB and showing my conversation with that agent on social media. They never called. This company seems very shady and just because they are a well-known name doesn’t mean they are reputable or clean. I’ve done some research and Groupon has a lot of the same issues or scams, fake coupons etc. DO NOT use this company, their employees can obviously get your info anytime they want and use it without supervision and half their operations are in India. Your info is not safe with them and they do not fix their problems. If you do not believe me then do your own research and you will see for yourself how shady they are.

MISLEADING LISTINGS: The language is pretty confusing. Not to toot my own horn or whatever, but I have two degrees in English Writing and taught college-level composition. I currently work as a copywriter in the marketing department of a company. I'm not an idiot. I had to read the description multiple times, though. It doesn't appear to be language that is confusing naturally, but just a bunch of words piled up as to be confusing. On purpose. It's pretty obvious. (I included photos.)

PRODUCT PHOTOS INACCURATE: In the main product photo for this listing, there are pairs of shampoo and conditioner... DUO. Not one. Who at Groupon is approving these deceptive listings?

OVERPRICED PRODUCT TO MISLEAD: Not only is the language confusing and misleading, but Global Beauty Sales, LLC. is trying to get away with selling 1 product (instead of the two advertised) for $15 over the price I can buy 1 on Amazon or Walmart.com. Why would I think this was just one product? Misleading. Again, on purpose?

GROUPON - POOR CUSTOMER SERVICE: When I received the one bottle of conditioner, I spent the next 5 minutes trying to figure out how to contact Groupon. Unfortunately, you cannot speak with Groupon on the phone. You have two options LIVE CHAT and EMAIL. I tried LIVE CHAT twice. I had to trick the automated/robot assistant just to get to the LIVE CHAT. Once I did get someone, they were awful. I just got a bunch of meaningless canned responses like they weren't even hearing what I was saying. They said I had to contact the merchant when I was trying to get them to review the merchant themselves. "Please look at the listing," I kept saying. Supposedly they put in a request from the merchant; however, the fine print says "final sale." I can't imagine the same merchant who puts up scammy listings is going to give me a refund and not charge me return shipping.

CUSTOMER SERVICE CUT OUT - TWICE: Both reps I spoke with just stopping responding before the end of helping me. If this happened once, I'd say it was a mistake. I waited on the live chat with my phone open for 30 minutes with the second one before I closed the window. Wow. Just horrible, horrible customer service. This is the equivalent to hanging up on someone... but making them wait on the line thinking you're coming back. As a small business, if I treated customers this way, I wouldn't have any.

PURCHASE REVIEWS: The last point to make is their shady review system. Apparently you have to be invited to review? I cannot even leave a review for this scammy product to warn other potential customers. What a kick in the teeth, Groupon. Shame on you. I've purchased many things from you in the past but no longer. I will also make sure to let everyone know what a scam this site has become.

After I explained what I needed, the other 5 never responded back. I was told that I could not get any refund at all, only Groupon bucks, not even the balance from the original purchase. In addition, I purchased two online courses from their merchant Course Cloud, only to have one redeemed by the company on December 5. When looking into this, apparently several customers had the same thing happen and Groupon has failed to respond to this issue. At this point, I am so frustrated with the lack of customer service and this new "Groupon Bucks" refund instead of refunding to the original form of payment. I had even called their headquarters but you cannot even get anyone there to speak with either. I will not ever use Groupon again.