Groupon Reviews

My purchase didn't go thru, I have chatted and called several times to no avail. Finally, I told them to cancel the order and I was supposed to receive an email confirmation of the cancellation. Still had to call again because I had not received an email to cancel the order. Talking to foreigners who do not speak American English and don't know what they are doing. Done with Groupon.

I don’t look on Groupon but once maybe twice a week due to the offers being so limited & boring. Offers are mediocre, it’s the same thing every day. The offers that require shipping, I don’t even look at those due to the shipping fees are ridiculous & not worth the offer at all. Would be great if offers could be in my area, I’m only 20 min away from a huge city & the town I live in has tripled over the last 4 years!

I have been repeatedly cheated by this company - I keep threatening to complain but they don't seem to care. So, today I am making good on my promise to expose their wrongs. I have many emails back and forth between me and Groupon - if anyone at Consumer Affairs wants to read all about my negative experiences to know that I can back up what I say, they are welcome. In brief, this company uses lies and misdirection. I am now going through my credit card statements.

Not very service friendly, no phone #. Have to chat. Not helpful at all. Was buying a couples massage in Las Vegas and all I wanted to know if date we wanted was available. Customer service said have to call the company ourselves.

I purchase a Groupon and paid over $150 for a service. 4 times the appointment was either a no show or a cancel by them. I cannot get in touch with a person from Groupon, their email form does not Let me type anything. Very angry.

Currently stranded in a foreign country without a place to stay because our order through Groupon said payment was accepted and we just had to show up to our resort with our IDs. Resort has no reservation on file for us. Customer service basically said we were on our own, they could cancel the transaction. Will NEVER use Groupon again. Nothing but horrible service.

My wife was on the site and the next day we were charged with a purchase she did not make. When I called them Riza, one of the agents told me the site sometimes makes purchases because of a glitch. They refunded our money but the purchase was somehow rerouted to the USA. This amounted to a conversion bill of 64.00 that Groupon refused to pay. What a scam. Groupon pocketed the exchange!! STAY AWAY FROM THIS SCAMMY ORGANIZATION! BUYER BEWARE, YOU HAVE BEEN WARNED!

I've been using Groupon for many years. I find the deals are always as advertised and I've never been disappointed in my purchases. I let one Groupon lapse past the expiry - but on the Groupon, it stated that the value paid for the Groupon never expired. I tried to redeem it with the vendor and they would not honor it. I reached out to Groupon's Customer Support and I received a response in a reasonable amount of time and they credited me the amount the vendor should have honored. I never hesitate to purchase a Groupon. I've made dozens of purchases, and I've always been pleased!

I have had issues with three purchases with Groupon in the last two weeks. Might not be their fault but I had to get a refund for two and the third was definitely not what was described. Customer service does contact quickly but were not much help until I emailed multiple times on each item and demanded a refund. Will probably not be doing business with them anymore.

I did not get the service I paid for. I bought 6 sessions at Express Laser through Groupon. The first time I went, the machine broke down and they did not complete the job while promising to get it fixed next time. I ended with minor burns but zero service. I went there a second time and the same thing happened. The machine did not work, they kept apologizing and I ended up getting burned again. I later found out that the store opened this location recently after rebranding, after having to close down their previous enterprise due to poor service reviews.

I purchased a laptop from Groupon. It worked for two weeks and then stopped working. I tried on multiple occasions to reach Groupon via email however to date no one has bothered to contact me. I now chalk it up as a loss and will never order from a Groupon again. If it were possible to give a zero star rating I would have preferred that to the one start that I gave them. Buyer BEWARE!!!

I have had repeated issues with their system when I try to pay. After going in circles- with completely worthless email responses- I was told to schedule a call. The agent was very difficult to understand and was not helpful whatsoever. When I asked to speak to a supervisor she mouthed off. When I responded in kind- she hung up on me. This is insane. My issue is still unresolved- so I will have my bank handle it (which will cost them a fee) and never shop on their site again. Buyer beware.

I had GROUPON customer service contact me about charges I did not make on my account. When I asked to speak to a manager he could barely understand me and I definitely had a hard time understanding him. When I explained that I did not make these charges all he kept doing was repeating when the GROUPON was purchased. I told him I already knew when they were purchased due to it being on my bank statement. The problem is that I didn't authorize the charges.

Good luck using Groupon. Tried it out on a $30 voucher for Hooters. Error message after error message. NO CUSTOMER SERVICE. I am glad Groupon only burned me for $15. When you try to reach customer service you get nowhere. Lesson learned.

After receiving my email confirmation I identified my tickets were for the wrong date. I contact Groupon regarding the error in hopes of getting tickets for the correct date. They were in no way willing to work with me. I contacted them immediately after receiving my Confirmation and was told my tickets were a final sale. I will be disputing my charges with Discover because this was not the date I requested. Last purchase for me. Discount or not.

I will admit that part of this is on me. Way back in 2016, I purchased a Groupon for frozen yogurt. I paid $12 and got $20 credit. The bonus credit would expire in a couple of months. I then forgot I had the voucher and the yogurt shop closed down. When going through my account, I saw that I still had the voucher, but it was marked as expired. I read the fine print. The $12 I paid would last forever, but the $8 bonus credit was long gone. Fair enough, I just wanted the $12 which I couldn't use because the store had gone out of business.

I have never had a good experience with Groupon Customer Service. They give different information each time you call and depending who you speak to they can do different things to help you apparently. I felt they were rude, inconsiderate and I could tell just wanted to get me off the phone/chat so they could get to the next customer (I had the same experience with multiple people). I find many of the other companies I need to contact value my business and make me feel appreciated as a customer but not Groupon. They do sometimes have good deals but it is not worth the hassle and frustration if you have a problem or issue and having to deal with the people who work there.

WARNING!! Never buy perfumes in this company or you will lose your money. I bought two perfumes because I already had that perfume before. I bought one at Macy's two years ago and kept its smell throughout the day. The perfumes I received do not have a fixative, after an hour there is no odor. I feel that I have been robbed. I'm sure that wasn't an original product. I spent $242 not to receive an original perfume. I think it is not fair. I contacted Groupon's Customer Service, but the only answer was that they cannot accept the return of these perfumes.

I currently joined Groupon Select while making a purchase. Although the membership email came before the purchase confirmation was still charged shipping. Since I didn't intend to sign up... I thought I would simply cancel the membership. It has been less than 12 hours. I have repeatedly tried to contact customer support and the emails are bounced back. The was no confirm purchase on the membership. No quick way to cancel and I didn't even get the free shipping. I would understand if I had benefited from the membership that I'd be locked in but I didn't. I tried to cancel immediately after realizing the mistake. It really seem like Groupon joined scam marketing tactics. I am considering canceling credit card and deleting Groupon app forever. This is not appropriate practice for a reputable company.

I made a mistake buying a restaurant deal with Groupon. I couldn't find the box where I can put the promo code. There was no phone number to contact customer service, only email. So I did email them to see if they can cancel my order so I can order it again with "promo code". They refused to do it and told me "all sales are final". I won't give my business to Groupon again and warn my friends not to fall into their cunning scam business practice.

Upon looking at Groupon “deals” I came across what I thought was a fun event for me and my family. I’m comparing prices with the actual excursion. It was only a few dollars savings, but I thought I would purchase from Groupon, to continue to give them my business. Making my Canadian excursion purchase, with my Canadian Credit Card tied to my Canadian address and my Canadian Groupon account, I later came to find out my purchase was charged in US currency without stating it clearly at ANY point during my purchase. Which means, after the hefty price plus currency exchange, I was actually paying MORE for my excursion than anyone else booking it directly with the company! I tried resolving this issue with Groupon and after dealing with three different people I was told that the fine print says “final sale”.

I had a second bad experience with a service from vendor that was offered through Groupon. In both cases, the vendor was impossible to contact - either the voice mailbox was full (first vendor) or the vendor never replied to phone calls and texts. The money was already paid by me and they just did not want to fulfill their commitment, presumably because it was a much cheaper rate than usual. I have tried to contact Groupon to complain and to potentially get a refund but have given up because there is no way to contact them on their website. I will NEVER use Groupon again. VERY POOR VALUE - not a deal!!!

I had purchased vouchers for a Paint Night. When I tried to redeem them, the link no longer worked. I went directly to the company's website and it showed that they no longer had any locations in my state. I called Groupon to request a refund. Their customer service lady told me that she could not refund me, even after she confirmed that the Groupon was no longer valid. She said that she would make it so that I could trade in the voucher and purchase something else, but that I would have to do it before the Groupon expired in 23 days or I would loose the money I spent. I asked what if I don't find anything that I want before it expires and she told me to just look and find something that I might like so that I don't loose all my money.

Groupon sells manufacture defects. Companies that use the cheapest material that is not the same material if you bought it in a real store. I bought ear buds lasted 1 hour. Harris boots last 3 months and the bottom fell out. Clothes, electronics or anything made are all cheap quality and cheaply made. It's only a warehouse for companies to sell their products using the cheapest material. Usually products has manufacturer's warranty. Not on Groupon. They will not give you any contact info to contact the manufacturer or store that sells the product. Also you can get the same product at a better price shopping around who treats their customers better. 30 day warranty is all Groupon gives. You do not get manufacturer's warranty because Groupon does not give you any information to contact the manufacturer concerning defects. Other online stores give you the manufacturer's info.

I recommend not to buy any electronics from Groupon Goods. I bought an iPhone7 from them in December. The phone was completely dead by May, as tested by the Apple store. Groupon Goods says it had to have been returned within 30 days to give a refund. I even asked for store credit and not a refund but they refused any help, after three written attempts on my part. Groupon Goods does not stand by their products, which in my experience seem to be inferior and that’s why they are sold at a discount.

I purchased a $149 voucher $250 value and the restaurant has gone out of business. Groupon refuses to give me a refund for the amount I paid, and is offering me 50% of what I paid on Groupon bucks. Gross. I hate this nasty company.

We purchased tickets thru Groupon for a Luau dinner at Sharkey’s restaurant in Myrtle Beach SC. When we arrived at the restaurant, we were told they haven’t had that dinner show there in over a year!! We were not alone, there were other families there as shocked and upset as we were. The owner of the restaurant offered no way of compensating us, and told us to call Groupon. The very rude person we “chatted” with said the sale was FINAL, and no refund was to be made! After a couple minutes trying to explain the situation, we were told they had to disconnect this call in order to help other customers! We asked to speak to a supervisor. We are still waiting for that call. We will never use Groupon again. What a scam!!

I opened a Groupon merchant account. Then I wasn't able to keep my business open due to a partner leaving. So we closed. Groupon said they were taking our company down and we didn't even have any transactions yet. They didn't. They removed our merchant account but keep our business up on the page and keep taking people's money. I keep getting angry people calling me about not being able to use our groupons. Then Groupon doesn't return their money. This is complete fraud.

When purchasing a deal, had the option to purchase a Groupon select membership at checkout. But then once I purchased the membership, the discount didn't apply to the deal. Very misleading. Customer service was lackluster. Had 3 different team members replying on my questions with very different answers from each of them. Was told that I can't have my money back for them membership, only able to get credit. Very irritating and frustrating.

I made a purchase and within 15 mins. of that purchase I found another deal on the site that included the activity in a Value Pass. I immediately contacted customer service and explain to them my situation and got "Sorry, we can't do anything". I typically go between TripAdvisor and Groupon but will be sticking to TripAdvisor for everything now because they have a great cancellation process.

I am extremely dissatisfied with the level of customer service I received with the representatives at Groupon. They were unwilling to give me a full refund as I had been previously promised. The merchant refunded my purchase amount of $15 to Groupon and Groupon will not issue me the refund back to the original form of payment. They have instead given me "Groupon Bucks" for the inconvenience I have had dealing with company. I am entitled to a FULL REFUND back to my original form of payment since the merchant has refunded Groupon.

Since moving to Florida 7 months all the Groupons purchased have not been honored. Will not buy any more. Exchanges are very time-consuming. I traded one for a deli near me. I purchased it on 5/20 and when arriving the business stated they quit honoring them on 4/1. What a ripoff! And Groupon does nothing but give you the run around. Worst site and customer service. They are stealing from people and not refunding. When I lived in another state I did not have these issues. When I needed a refund it was given no questions asked.

I purchased a Groupon Starbucks voucher that was advertised as something I could add to my Starbucks app. To make a long story short, I spent about 4 hours on the phone trying to get Groupon to help me as the directions they post do not work. Of course, no one could help me, they were unwilling to refund my money and there was no Manager available. I just decided to use the Starbucks voucher and never do business with Groupon again. Then, I go to a Starbucks store and my Groupon voucher does not even work. Once again, I call Groupon to no avail. They admit that many customers are having the same problem, but are unwilling to take any responsibility.

I have been a loyal Groupon customer and was curious about the new Groupon Select Membership program. I was purchasing a Groupon and at check out it asked if I would like to save an additional $11.24 on the offer by enrolling in Groupon Select. I enrolled, but the promoted $11.24 discount would not apply to the offer afterwards. I contacted customer service and they said the offer was not applicable for the discount. The select program terms and conditions said: "Some deals excluded and not eligible for an extra discount. The applicable discount, if any, will be shown at checkout." This was shown at checkout.

My ordering experiences with Groupon have always been positive. Today I tried to order. Noticed my CC and billing/shipping address were not current. Website is terrible. After struggling to correct the shipping/billing address, prior to updating my CC, I suddenly received the message that my order was placed. I never hit place order. The old CC was still there, so Groupon cancelled the order. The website is so poor, I won’t take a chance ordering from Groupon again. I can understand the lady that complained that her purse was open, and the phone self ordered something she didn’t want. I am cancelling my Groupon account. Unfortunate because I was a satisfied Groupon customer.

I tried to purchase concert tickets, but there was some type of error, and the tickets showed up in My Groupon as pending... but no charge or confirmation email. So I sent a message to customer service to be sure the deal had gone/would go through. After a week of ridiculous emails with Groupon, including 2 times they sent me a link to try again to "purchase the tickets" BUT the link was to a show over 2,000 miles away from me. My area was no longer available at this point. They kept trying to tell me I must have been on another person's Groupon account or a different website selling tickets! Even though I sent multiple screenshots of the pending tickets in MY GROUPON! Soooo frustrating. No more groupon, ever, for me.

I bought the Groupon $40.00 for Sakura Japanese to eat sushi, but when we went to the place we only could order food from a specific expensive menu that was not mentioned when I bought the Groupon. We were there, 5 people, and spend more than $150.00 AND NOT ALLOW to use the Groupon. Unable to get any kind of refund. Also, I have a Groupon since August 2018 for Regal Cinemas. I have been in 4 different Regal watching movies and trying to redeem the Groupon. They try to scan, but the Groupon doesn't work. I try to get a refund, but so many excuses and they did not give me any money back.

My phone was open in my purse and accidentally made a purchase on Groupon for a selfie light kit for $80.... I don't take selfies so I definitely do not need a light kit for that. When I realized what happened I contacted Groupon by chat... Since there is NO PHONE NUMBER LISTED TO CALL THEM, and asked them to cancel the order as at first I thought it was fraud! Anyhow, they told me I could not stop the order but could return it when it arrived. So after it arrived I had to jump through more hoops just to even get a return label. I contacted the 3rd party seller and they sent me a return label. My husband dropped the light kit off at UPS and did not think to get a receipt. Several days later my computer crashed and and I lost the email label they sent me.

Somehow I got enrolled in Groupon Select program on their app and bought a voucher accidentally (without any purchase confirmation and email receipt!). I called the customer service and asked for a cancellation and refund. They refused to do so and tried to promote new programs. You thought you would save more but you got tricked to buy more stuff.

Beware. You cannot get a hold of customer service to speak live to anyone. I have in the past and their service has changed. We requested a refund and never received. Going to deal straight through to the companies and no more middle man. Closing my account.

I ordered a product, received it and was not satisfied with the quality. I then attempted to return the product but was informed by the system that I had not ordered anything. I then rec'd a second item the same as the first. My credit card was billed for two items. I contacted Groupon "help" and explained. Over a period of 5 weeks I was asked various questions and switched from one person to another three times. I was then asked all the same questions again. I typed that I would like to chat with a manager and the correspondence ceased. It felt like the process was to wear the buyer out so that he goes away. I do feel worn out and cheated. Their return policy seems flawed and the staff that I was dealing with was unethical. I like the Groupon business model however, given this experience, I cannot deal with them. I feel scammed.

Someone accessed my Groupon account and made a purchase. I contacted Customer Service and reported the issue. After waiting 6 weeks for them to respond I contacted them again to find out what was happening. I was told that upon reviewing that they could not find the acct accessed and the ticket was used so NO REFUND. They also disabled my acct and I cannot contact them. No useful phone number, no email, no access to acct for live chat, which was a joke. I will never use Groupon again and I will post everywhere I can to get this out in the public. Groupon servers have been hacked and won't be forthright about it and make customers whole. Sad world we live in when a company such as this will do this to customers.

I went to purchase some CBD Vape Cartridges for $15.99 each, which I buy them for $32. Score, right? NOPE! I throw 3 of them bad boys in my Cart and find out I'm being charged another $9.99 EACH for shipping. So, I Live Chatting them up, who told me that's the "merchant's" decision. Hmmm... okay soooo what you're trying to sayyyy issss... you allow these "Hidden Scams/Scammers" to be on your site. That's not protecting the customers, that's ALLOWING SCAMMERS to apply their scummy ways. Now, for one last time... SCAM SCAM SCAM ALERT!!!

Groupon erroneously canceled a reservation I had purchased through them for a water park. When I called them, customer service supervisor Maria ** was rude. They recognized they made a mistake when canceling the wrong reservation and all they could say was that they were sorry. They didn’t offer any solution. It’s really unacceptable that such a large company handled a mistake they made so badly. I’ve bought many items and services from Groupon in the past and I’m totally disappointed at how badly they handled the situation. I will never recommend your company again. I’m a single mother of 3 kids and my kids are so sad we are not going to the water park as I had promised them. Thanks Groupon for ruining my kids outing. My ticket with Groupon is **. Let this be a lesson learned that Groupon doesn’t care about their customers!

My wife and I purchased a guided tour of the MET on our trip to NYC from Groupon. Our guide never showed and we had to pay the MET $50 to get in with no guide. Groupon customer service said all sales final and no refund. Vendors have no accountability to provide service. BEWARE!!!!

We purchased two Groupons for some home services by typing our area into the search engine. Once we had purchased the Groupons, we waited a few days before trying to schedule the services and then found out that both companies do not actually service my area. So, after combing through the website to figure out how to contact customer service, I finally got into a live chat. They were the least helpful customer service I have ever had to contact. They said they won't do anything for me after three days of purchase, not even a credit. Even though, I feel that they should not list services that don't actually come to my area within my boundaries. I have never seen a major company who was this unconcerned with helping a customer.

Their website could not be contacted. I can only assume that they make communication hard so that they can keep purchases that are expired because they were never fixed nor refunded. So I assume them to be selective scammers.

Groupon has made it impossible to receive a refund for a mistaken purchase. I have been attempting to reach ANYONE in customer service for 2 weeks and have failed. Customer service on the website has a section to email them that is glitched and won't keep the words on the page. I have attempted to reach them thru my email directly and I was blocked. I attempted to reach them thru a different email and got a response to a subscription. But when I attempted to send an email explaining my difficulties in reaching help, I was blocked again. Groupon has stolen $90 from me due to their lack of customer service availability.

Mother’s Day flowers offer online for $20 with discount. No mention of a voucher. Instead of getting flowers for $20 I bought a $40 voucher to discount flowers which I end up paying $55 for plus the $20 for the voucher which wasn’t a deal or saving. Never again Groupon. You suck and Blooms flowers suck. Deleting my account ASAP. Rip off.

I purchased 2 Groupons for a Sears oil change and only got to use one because Sears closed their auto stores. Groupon states although a Groupon purchase may expire, the face valued paid can be applied and never expires. When I submitted my request for a refund, Groupon offered me a refund of HALF the purchase price. I requested a supervisor's attention to this matter and received the same answer. I believe I received an automated response and want to report this matter to Consumer Affairs. Their website states the following: "Groupons may always be redeemed for at least the amount the customer paid for it—even after the promotional value has expired" and they are not honoring this.

Not impressed with Groupon at all. For the second time in as many months, my nephew purchased Home Chef for my birthday and Shari's Berries for another occasion. Both times when I tried to redeem, I receive message there are no funds tied to the Groupon code.... Really, because Groupon you're deducting the money from his account. You can't speak to anyone at Groupon, as they have chosen to NOT have an inbound number. So far, Groupon has collected $85 and there are no goods or services that can be received. RIP OFF - and yes, there were/are expiration dates for each item he purchased. Don't bother trying to chat with anyone, when you have an issue, they will ONLY discuss with the person who purchased. So, basically, folks at Groupon are NO HELP.

They will flat out break the law to refuse your refund, even when they send you the wrong item. I spoke with 5 different associates and all gave me canned cut and paste responses telling me they cannot help me. Disgusting criminal practices that do not care about you as a consumer. If you buy anything make sure you really want it, cause even if you don't get it you are out of luck. BEWARE!

I bought bed in bag set. It was bought as a new purchase. They sent a used item. I returned it using their label. They send you updates of return using their system. The USPS does not recognize their return labels code sent by them through email. So I looked at the label again. Groupon list the wrong label number. However, even when using the right label USPS has put the item on hold for some reason. It has been 2 weeks. I still have not received a refund. Groupon also access my banking two times. They did a pending charge of the purchase amount when I purchased the item. Then charged me again once the item shipped. They should have just debited me for the purchase charged that was pending. Instead, they create a brand new charge. This generated 2 charges of 139.00 within 3 days. So for over a week my bank reduced my balance by over 280.00.

The vendor would not honor the Groupon since it was expired. I contacted customer support and they said they could do nothing since the Groupon was expired. Be wary!!!! Groupon no longer honors their expired coupons..

Read the small print. I was new to Groupon so I purchased a Sam's Club membership. When I called to find out how redeem it they told me to come in. MISTAKE. The lady at the desk helped me set it up so instead of getting the best package I had paid for with Groupon I ended up with the lesser package. It cost me another $55 to get the package I wanted so I saved nothing not to mention I never received the free fruit basket or the 15% discount on my order. I will not be going through Groupon again.

Do not purchases any service from GROUPON. They don't back up any company on their site. They don't show any bad reviews that are wrote about anything that they are trying to promote. I got a coupon for Lash extensions for Laura Warren at Meraki Salon & Spa. Groupon had a great deal for them. I seen all these great reviews on there. Set up appt only for lady to reschedule the time. Went to appt, they looked great and in less than 3 days they all fell off. I have gotten Lash before and know that they are to last for weeks.

POOR UNDERSTANDING OF THE ISSUE AT HAND AND NO REAL SOLUTION PROVIDED. I spoke to one of their managers, Jay ** (wouldn’t give his full last name) in customer service and he said, “We don’t guarantee the product we send to our customers because we can’t guarantee what the back office and warehouse will ships out" (what an answer). This matter could have easily been resolved if they had competent customer service representatives.

Groupon return is a minefield with no escape route. I ordered socks from Groupon, they sent me colors other than what I ordered. Can't get in touch with return dept, sent to computer repair. Don't go there! Groupon is definitely a no no regardless of their low cost.

Purchased $40 Groupon for ProFlowers, initially voucher was not available immediately because Groupon was ‘down’. Then unable to complete purchase because ProFlowers said 16 digit voucher code was invalid or expired. There was no disclaimer as to what or how many items can be ordered. Called ProFlowers and rep tried to keep me on phone as long as possible saying he couldn’t understand me, English not good, he’ll resolve it but wanted credit card, offered discount, ... terrible waste of time. Spent 1 1/2 hrs on phone with him because I thought he was disabled. Groupon refunded the purchase only because it was less than 3 days and after trying to get me to take a ‘credit’ for future Groupon purchases. Very shady.

Groupon basically peddles junk companies and their lousy deals - which look good but if you research the companies offering the deals, you see that they are terrible companies. I got scammed twice and now I know how their business model works. Basically, peddle junk that people would not normally buy - and then market it to make it sound like you are getting 90% off! Well, I am probably too naive to have bought into it but after losing a little money, I am wiser now!

We booked our Saturday tour on Thursday evening. We never received a email confirmation or even a receipt that our card was charged. The Groupon stayed processing. We contacted customer service to which we were told it was issued and “just show up”. We call the service provider to confirm this to which we were told they had no reservation and they were fully booked. We asked for confirmation of via email and were told “they required 24 hour to send a email”. We then contact Groupon again to be told the trip was FINAL SALE! How is a trip you cannot even get on final sale?

I purchased two pairs of running shorts off of the Groupon website sold by CharmLeaks. The shorts was purchased on March 30th, but had to be purchased separate which required double charging of S/H. NOWHERE on the page did it state that the shorts were coming from China. One pair of socks arrived from China on April 19th which of course was not my purchasing item. My bank also alerted me of a potential fraud alert and closed my credit card. Groupon was notified via a request to call me (never received a call) and Live Chat. The merchant was notified as well. They stated it was a mistake and they will send the shorts. The shorts was sent and was stuck in customs for over a week so I didn't receive them until a month later of the purchase date. I purchased the shorts for my daughter for track practice. Track is over now.

Misleading advertisement about oil changes. Lied about locations and customer service is through chat. Worst experience I have had in a long time. First rep ended the chat while I was typing. Truly sad a multi million dollar company can't service a call center or get a supervisor.

Abysmal company that should have failed years ago. Received wrong size shoes. No customer service phone number. Online chat cuts me off when they can't deal with the problem. Broke down website now refusing to allow me to use chat a second time. Screw Groupon. They can fight for the money with my bank.

I signed up for new account in https://www.groupon.com/. After signing up I purchased a Skydiving for $145. They said they will email the Groupon to my Email id with details. I never received any update, so I live chat with their customer support team they said I will get in one day. SO I tried today logging to my account and it says account doesn't exist and when I try to reset my password it again says email id not linked to any account. I try to contact their customer service but they are ending the conversation as soon as I told them the issue and blocked me. These guys are frauds. They take credit card number and disable your account. Please be aware of these frauds.

I ordered a pair of shoes on April 10th. As of May 1st they didn't arrive and the only thing that customer service could do was offer a refund. They were unable to track my shoes despite the fact that they use FedEx. The tracking was wrong. I requested a refund, but now I'll have to wait 10 days for that as well. Never purchasing an item on Groupon again.

I have ordered things since January 2019. I DO NOT recommend Groupon. I have been ripped out of so much money with them. I am trying to utilize the items I’ve purchased per the terms & conditions. I have not been able to use ANY of my Groupons as of May 1st. I have a concert tonight & the seats I purchased, ARE NOT the seats they gave me. I purchased floor seats and they gave me seats somewhere totally different. I am not happy. This is playing with my money.

I am very disappointed with this company. I was told by my friends three of them as a matter of fact that there was not a charge for Groupon. When I went on the other night it asked me for my credit card like a jerk. I put it in and immediately was charged $10. That was taken out of my account less than a minute later. None of my friends pay $10. I have asked several times in a live chat, "Am I charged $10 a month?" Is that a hard question to answer? Immediately they end the conversation with me. I will be reporting them to the Better Business Bureau.

When making a purchase on Groupon I never thought that I would have a problem after all I have purchased from them many times before. Unfortunately this time was different. I purchased 3 tickets to Universal Studios on Groupon, almost $700. My initial purchase I made an error and purchased 3 children tickets instead of adult tickets and this is where the nightmare began. There is NO number to call customer service if you experience a challenge. Due to the nature of my purchase I could not request a callback from customer support. I had to go under another purchase to request a callback.

Purchased a massage for my wife. She set up an appointment for the following week. When she arrived at her appointed time, no one was there. The lights were out 11 AM. No one answered the phone. Voice mail was filled. Started a dispute with my credit card. Groupon told them they issued me a credit back to my card. They did not. Groupon said they issued me a voucher. I did not want one. I simply wanted my $35 back. They show no phone number, so you can only communicate via e mail.

I bought some tickets off Groupon for a show, rented a limo, and me and some friend took the day off of work. When we get to the venue in the limo, the venue is closed and a man said the show was rescheduled in 2 weeks. The total for the 5 tickets was a $105, so I contact Groupon to get a refund for the tickets because financially I cannot go in 2 weeks. I'm talking to Groupon while still in the limo and he says he will refund me the money. The next morning I look at my account and $25 is refunded. I call Groupon back to get the rest of my money, then they put $35 Groupon bucks in my account. I don't want Groupon bucks. I want the money to go back on my credit card, and where is the other $45. I ended up calling my credit card company to dispute this.

I purchased a refurbished cell phone from Groupon. The phone came, it had a lot of glitches, so I returned it. When I didn't get a refund and I could not reach Groupon Customer Service, they're operating hours are limited and I work all day, I reached out to my credit card and they disputed the charges. I thought everything was fine and the credit card company would handle it; but 8 weeks later the charge appeared on my credit card again! Groupon claimed that the box I send back was empty. I happened to have a day off of work and spent 3 hours contacting Groupon, I finally got to "chat" with a representative. She asked me if I had "taken a picture" of the box I sent, do people do this I asked? Anyway, after an hour of trying to resolve this with the representative, she said, "if you send us proof that the dispute is taken off, then we will investigate the "empty box"!? Me and my family have deleted Groupon, though I am still working on this problem.

I ordered something on Groupon that was supposed to be a wicker couch. First of all it was a corner piece. That is it! They mark for returns and I contacted them for the return and what they claim they would help me with was just another site, the USS store, which is another scam! They said I could return it but did not send labels. They list no other way of contacting but through email. Anyways getting through and getting label has been ridiculous. They would reply with stupid remarks and avoid even sending the label!

I purchased a Groupon for Photobook America. The Groupon clearly listed the type of book and number of pages and I could choose from multiple different types of books. The fine print said shipping/gratuity was not included, but doesn't specify charges for anything else. Once I get done creating the photobook, approximately 4 hours of work, exactly the type and specified number of pages, no add-ons or other embellishments. Now the website says I owe an additional $32, 4 times what I paid for the Groupon, and that's in addition to another $12 in shipping costs. There is no explanation for the additional cost, it's just the base cost for the book, and there is no way to contact the company. So I go to Groupon and there is no way to contact the company or leave a review of the company.

I purchased a Groupon for laser eye surgery at the Lasik Vision Institute. They deemed me not eligible for laser eye surgery (the subject of the Groupon) but tried to sell me something else that it didn't cover. I worked 7 am to 8 pm and could not go back and forth with their customer service if I tried but there was no phone number on their site to call. I tried to find customer service online which just takes you to a menu of problems but no real people. Then I disputed it to my credit card, Discover. They declined it three months later with a copy of the refund policy from Groupon. Bottom line is - how are you supposed to get a refund when you can't reach anyone? They deleted my account the same day I disputed the charge and I can't access the information any longer.

How is it Groupon offers hotels for a specific rate on their headline. You go to the site and you cannot find the nightly price for what they are advertising. Seems a little misleading Groupon. You need to put the actual price on your offer or DON'T OFFER IT! You lose credibility and customers when you don't advertise accurately.

My first experience was dismal. I ordered a coupon for what I thought was SkyZone in Pineville NC. My printed order does not state how the coupon should be use and stated it was good in USA. This was for my grandson's 8th birthday and he was very excited to go today, the first day of his Easter vacation. Our Pineville, NC location, for what I thought I was purchasing, would not accept the coupon and said it was only for Illinois?!!! In addition, they were told that the 4 entry tickets only could be used at the same time! This was also not clear on Groupon.

Ordered 2 blankets with photos. After a month I tried to contact the company with no response. Foreign company apparently a scam. Contacted card to dispute the charge and Groupon DENIED the refund. Finally got to a person at Groupon and from what I understood (customer service person wasn’t too good with English) they can’t help me even though the company is nonexistent. Groupon obviously doesn’t care about customers so I won’t be using them anymore.

Tried twice to redeem a coupon I purchased and their website failed twice to give me the discount! When I complained, they got back to me 3 days later and said they could not give me credit, a discount or refund. You can’t call them to complain or get a supervisor. They don’t want my business, so I deleted their app and will never go back. Scam?

The idea of a lot of people pitching in to get a discount is good, but Groupon is so shady it's not worth it. They have no moral compass and will hide hidden fees into their fine print. Then not allow refunds after you find the hidden fees. Products will be broke and they won't return it. The local deals are merchants that don't want to use them and make you feel awkward. It's just a bunch of junk just to try save a couple bucks. My overall feeling is the company itself is ran by scammers.

Groupon is now selling Local Flavor through their website. I purchased three certificates. I went to restaurant, they refused to honor it. I'm out $45.00 Trying to deal with Groupon now... I Purchased a certificate on their site. The Business refused to honor the certificate. I called customer service more than 10 times. It's straight go to voice massage.. I lose my money. Please Read The Fine Print is says it's a Local Flavor Coupon Not a Group.

I tried to buy a product with one of their sale codes. Not only did it charge me full price, there was no confirmation. It literally skipped to full on purchase when I clicked on Add a Promo Code. It was fairly easy to cancel the order within less than 30 seconds, but guess what, I get to wait 10 DAYS for a refund of $109!!! Honestly, no Groupon has ever really been worth it. Its products and services that no one really wants or companies that are having a hard time because they suck. I'm actually so mad that I can't reach anyone for assistance, I feel like I need to protect myself with a chargeback on my credit card. Boo Groupon. Boo.

This review is for Akshaya ** who seemed helpful as first, but neglected to be patient in waiting for me to reply while chatting through customer support. I did not feel I received adequate time to respond to a question and the conversation was abruptly ended by the customer service agent which seems very rude. Stay away from Groupon, they simply want to make money from their customers rather than to work to satisfy their customers.

Scam. Try using a promo code or Groupon Select and you will quickly learn. It will pend your order indefinitely claiming billing issues which are bullsh*t. 5 cards and every one works everywhere EXCEPT on a Groupon promo code or Select purchase when my regular Groupon purchases are fine. Groupon is committing fraud and ignoring consumer protection laws, and all of you are foolishly falling prey to a dishonest corporation.

When I try to get an order delivered my Florida address they say the address is invalid. Customer service is useless on this subject and they tell me to call US postal service. I receive orders from Amazon and many other retailers and receive US mail daily at this address.

Groupon has very poor customer service. I bought a $90 voucher for a horse drawn carriage ride through Groupon. Upon opening the voucher I found no information about where to meet for the carriage ride, all it said was the city. The phone number provided went straight to voicemail. I contacted Groupon's customer service and did not hear back for 4 days. Now they tell me they can't do anything to help me since it expired, even though they are the ones who took so long to get back to me.

We love Kalahari and bought a Groupon to go with our extended family for the evening. Our son unfortunately was hospitalized a few days before our stay and Groupon would not let us change the date or get a refund. I think this is absolutely horrible and bad business. We have proof our son was sick and hospitalized, however they wouldn't do anything about it. Not cool, Groupon. People don't plan for their kids to end up in the hospital. They should allow for date changes with valid medical excuses. Very disappointed.

Thought I was purchasing 3 bottles but the deal was only for one. Even though the picture depicted 3 at $266. Called Groupon representative. She agreed and sent me out an additional one bottle so I was still short 1 bottle. Called again. Different representative who refused to honor deal. I will never use Groupon again. Customer service is only as good as who you get on the phone.

I purchased a item from Groupon. They shipped the WRONG item. I notified Groupon and they requested I ship the item back. I did so and incurred return shipping charges. They now will not refund the shipping charges to my visa on file with them... the same card they refunded my original purchase. They only want to repay me in Groupon bucks. Which I have no interest in receiving... I paid for the return shipping in cash. They are the ones who made the error of shipping the wrong item. I believe it is only fair I get paid back in the method of my choice. Not their choice so they can make more money from me. As I mentioned many times to Groupon I will only be satisfied when I get repaid in cash not Groupon credits. Any assistance that you can offer would be greatly appreciated. Thanks in advance! Terrence **.

I was excited to see a teeth whitener at a reasonable cost until I received this product. The led light did not work. Contacted Groupon. Were directed to the company. Emailed the company, no response, and they blocked my email. This product is trash.

I've never dealt with such a horrible experience!! I ordered a blouse on Groupon & not only didn't receive my order but also can't contact a customer service! But you better believe they got the money for my order! 2 months later I'm still waiting for my blouse! Guess I'll chalk it up to lesson learned! Will NEVER have my business again Groupon! ** off!!?? Buyer beware!! This company is fake!!??

I purchased, for my wife, a couple of Groupons for a facial. On April 4, she tried to make an appointment, but was told there are no appointments until May. The Groupons expire April 21. The spa told my wife to contact Groupon to get an extension. Good luck with that! I have been trying to communicate with Groupon for half an hour. The 800# is not answered by a human. Tried Live Chat but typing did not work. The customer support online sends you in circles. Are these guys still in business?

I never dealt with such a horrible customer service. Due to my daughter falling sick with an extremely high temperature, I was unable to use our reservation. I called before to see if there was anything I can do. The reservation place said I could have someone else go in our place. I called Groupon and they assured me they would change the date, that I could still go. I even have an email to prove it.

I purchased two Groupons for a one-night stay in a cabin at Lake Murray in Oklahoma. It seemed like I had plenty of time (over 4 months) to use it so I wasn't worried. Sadly I called repeatedly and there was NEVER any open cabins. The dates in the small print was also confusing. I had to book by a certain date but could travel by a later date. This was the worst purchase I've made at Groupon, what a waste of money. BUYER BEWARE!

Listed hotels we would be at during Costa Rica trip via Monkey tours. Before booking this Groupon trip I googled all hotels. Came up as 4 stars. They did state they could be “similar” hotel. Similar hotels. We received “similar” hotel. It was a 1.5 star hotel for two nights. I sent Groupon all pictures of hotel. It should have been condemned!! Mold on flooding floors, falling down ceiling, no hot water, unusable molded pool and hot tub, to use if WIFI or TV, bugs in the bed and lined up on window sills. I have called numerous times. I did get a small credit but was not for bad hotels. Most importantly I see others complained about this unfit hotel these use and even with pictures they continue to use this company. You call. They transfer ultimately hanging up on you. They send email asking you to explain AGAIN! When you receive email it does not allow you to respond. Call me crazy but I have called over 12 times!!

If I can give negative star rating, I would give that. I think they don’t have merchandise anymore and are giving a runaround.

Groupon is a scam. Here is how they do it: 1. They collect money from clients that purchase products and services from independent businesses. 2. They do not allow the businesses to contact the clients who purchased their product or service. 3. When and if the client contacts the business, the telephone number is blocked, thereby reducing the likelihood that the business will answer the phone. The point of all of this is for Groupon to hold as much of the clients' money as possible for as long as possible for the purpose of investing and expanding their net worth. They say they don't give clients' info out to businesses for security purposes. That is a lie. This practice should be criminalized.

Groupon is an interesting site - it runs smoothly but it is always a good idea to double check the most current availability of what is being offered. My friends love this and use it for everything from mani-pedis to retail.

Worst Customer Experience - Support read from scripts and unapologetically provided misinformation that led to wasting time and adding frustration to an already sour experience. If you buy something, you will lose your money and your temper. No deal is worth going through this.

I have called Groupon several times trying to find resolution on an issue I had purchasing a gift for a friend. After speaking with a few agents who were unable to answer my question, I asked to speak to a Supervisor. Maria got on the phone and was SO rude, cut me off when I was speaking, spoke over me, insulted me and when I asked to speak to her Supervisor, she refused to connect me or give me any of her information. She couldn't give me her last name, told me there was no one above her "willing" to speak to me and then hung up on me. I am APPALLED by the behavior of this so-called Customer Support Specialist. There was nothing special or supportive about her.

This Groupon Select is a scam, they give you the first month for free like any other company, but they don't let you cancel it until you end paying the first 6 months. They said that it is in the fine prints, but you won't expect that you need to read them, coming from a company like Groupon. Many other companies will let you cancel during their trial time, but Groupon does not. They also promise you to get a 5 dollars Starbucks egift card when the first payment is made, but they are not clear enough to say that your 4.99 payment won't count towards it. They don't said anywhere there that it will be after the first order, or purchase, so that is another way why they are not being clear with this thing call "Groupon Select."

I purchased a lock set for a door. It did not work out with a deadbolt set up. So I get a return label with tracking on it and see it has reached Groupon. Ask for weeks about money and one person says be patient. Another person says wrong label used. I’ve only returned one thing ever. How would I get wrong label unless they gave me the wrong one! Like someone wrote, hope all goes well with the purchases. Otherwise you are out the money! TERRIBLE CUSTOMER SERVICE! Wrong label tactic! That’s a new one!

Riverside Hot Pot charges 18.99 dollars per head Monday to Friday (Happy Hours). But when I went there this evening with my family, they informed me for customers using Groupons, they charge 23.99 per head. (For my family of five, the bill ended up 25 dollars more than other customers not using a Groupon). This eliminating any saving I might have had using the Groupon.

Ok so I have been using Groupon for a while, and most of the items I wanted where ok and in good time, however they are usually very cheaply made, cheaper made than expected most of the time. and I have received about 3 products that where broken on delivery. My bigger issue is that you have to watch for Groupon deals especially on products, because With a little research you will find that they are not the cheapest deal out there for the same products, even if you look at a big box retailer like Walmart or Toys R Us, you will find the exact same products but sometimes cheaper than Groupon, so make sure you know what other companies are offering before buying from Groupon.

Have deal with Groupon a few times. Tho, I will buy items for Christmas and when checking the item out to test them. Not very good. Food and restaurant deals are good but confusing at times the way they word it when to use it and whatnot. When I did use one, seem the owner of the restaurant did not want to honor the deal.

I had an unauthorized charge to my account for 4 tickets to WonderWorks in which I did not purchase. After discovering I didn't have enough money in my account to pay a bill I immediately got in contact with customer service and they told me they couldn't help me because it had been past the three day cancellation policy. How am I supposed to cancel the voucher for something I didn't even know was there?! I will never use this company again!

My first purchase with Groupon was terrible, they sent me a completely different model. I ordered a short sleeve shirt and they sent me a long sleeve shirt and the different print, they never answered my claim. I sent them a picture of my order and what I received and the return was not possible.

I have bought a teeth whitening coupon from Groupon, when we tried to redeem, the company has a website, but phone number not in service, e-mail undeliverable and at the given address there is a cake shop, no dentist. Also, unable to reach anybody at Groupon, the feedback email does not allow to write anything, also, they are still advertising this and there is no way to warn others so they don't buy this. No email for Groupon no phone number for their customer service, no idea how I will get my money back. Please Don't buy My Smile Lab advertisement for One LED teeth whitening session for $94, it supposed to be the phone number 905-271-1441 but this is not working, and 306 Lakeshore Road East is a cake shop.

This will be the last time I ever use Groupon for this pest treatment - totally overpriced for what you get. The fine print has some hidden costs - very deceptive in my view. Go to your local pest guy and give Groupon a big big miss.

The beats are on sale from $299.99 to a 33%off now at $199.99 with extra $30 off. I don’t know why it does not add up. Asked rep. She said it’s already included. No codes to apply. Long story short. She issued a $10 credit for future purchase. I asked if she could connect me with a manager. She connects me with supervisor. Supervisor explains same thing. My reply was, "Please show me the math." I was not that good in math in school, but as I get older, it makes sense. LOL. She said there are no codes to apply and rep had issued a $10 credit.

So I purchased a concert ticket for a great deal used PayPal to pay but got an email from Groupon saying the payment didn't go through. It was a failed payment. So I used a credit card to buy a ticket. I now have 2 tickets because the PayPal Payment ended up going through so I messaged customer service and they said it's a "Final sale". Normally I wouldn't care but it's a ticket on my phone on my Groupon app and the customer service lady was polite but only because she's paid to be polite. She really could care less. Needless to say they didn't do ANYTHING. I'll be calling PayPal in the morning. This was my first and only time using Groupon and I'll never recommend it to ANYONE.

Voucher system do not work for someone with a flip phone. I order several times for Christmas presents. Groupon took my money but I did not get a voucher. Their customer service stinks. There is no phone number and you request a call and they never call.

When I purchased this Groupon, I was not aware that there was only 1 person working at this massage place. By the time, I was able to schedule my appointment, the therapists said she can not work on 2 people at the same time. Then I contacted Groupon to trade in my Groupon and they so they cannot because of the fine print. The fine print never said there was only 1 therapist and they couldn't take 2 people at the same time. I am very unhappy and just want a trade-in for another Groupon deal and they refused to work with me. How can I help it when the business can't accommodate for my request. And I know my request is not unreasonable.

My son noticed a concert offer for Santana. He placed the offer in his cart. After investigating offer he noticed seating was lawn seating. This offer would not be good for us as we are both handicapped. So he deleted the offer from his cart. The site immediately thanked him for his purchase. He that sent a e-mail to Groupon to advise. He was told by several employees the this is a known glitch in the system, but concert sales are final sale and no assistance could be offered.

I will NEVER buy from Groupon again!!! RUN as far as you can from them!! I bought a Groupon and the code didn't work. I wrote an email to Groupon 3 times and all 3 came back to me for wrong address even though these were the addresses listed by Groupon. I tried to text them and there was some sort of glitch that wasn't working there. Point is, it is so very difficult to contact anyone from Groupon to get any help with your problems!!

Groupon Customer Service if any exists is horrible. You cannot reach any for assistance whether it's to cancel or trade your Groupon. There is no phone, email or chat readily available! You go around in circles trying to navigate their site for help. How can you sell products and offers without providing some help for your customers? I will never use them again! I have lost money on previous purchases that I could not get them to help me get refunded or even trade in my Groupons! So what did they do with the money I used to purchase? I didn't use the Groupons.

Here is the big issue. They post Canadian Bargains like Niagara Fallsview Waterpark which shows a U.S. price that you think is Canadian. The total of the deal is then converted to Canadian dollars which is put on your credit card. When I asked for a refund within the 3 days, they said, "All sales final but we will put Groupon bucks into your account," but instead of a higher Canadian figure that they charged they put in lower unit U.S. bucks. When you go to use those credits for a Canadian purchase like Niagara Falls Fun Zone, they do not do a U.S. to Canada currency conversion...hence you pay 67 US for a 67 Canadian deal. Not fair, but sneaky, and illegal. Using the old money exchange trick and shady ticket pricing. What can be done about this shortchanging?

I just want to start out by saying that I have purchased many items and event tickets from Groupon over the years and I have had problems with a few things here and there, but I understand things happen so I haven't complained. However, what happened to me this past Thursday and the way I was treated is NOT ok and your company should be concerned about who is representing you to your loyal customers. I purchased 2 tickets to The Beatles Love show, in Vegas, for Thursday night for my mother and her friend. I saw that the tickets were non-transferable so I made sure to have the name and spelling of her friend so I could add that to the tickets. When I went to make the purchase, I selected 2 tickets and noticed there wasn't a spot to add names for the vouchers. I triple checked to make sure I wasn't missing something but still did not see a place for this information.

I reordered the items and Groupon took it upon themselves to put the order through. I had two duplicate orders. When I tried to cancel the order, I was unable to. When I tried to return the order, the return page was unavailable. I contacted customer service. They don't allow phone calls, online only. It was a nightmare. They were unwilling to help me. 37 emails later and I'm still owed money. Worst company ever.

My 15 year old son saved up money by working all summer for an iPhone. My wife suggested we try the Groupon refurbished iPhone offer. My son wanted to upgrade to a 7 or 8 and that seemed like the best deal for his money. We purchased the phone and opted not to take the extended warranty upsale for $49.00 We were purchasing the phone with the $400 he had saved and since it was an iPhone, we felt comfortable purchasing since several members had iPhones and had no problems.

I purchased a Groupon for a car wash and it was by far the worst car wash I have ever been to. As the only car there it took over 45 minutes to get it washed and when I was told that my car was done to my surprise the car was still filthy. When contacting Groupon about the issue, I was informed that they can't do anything about it and that I would have to deal with the merchant directly. When explaining to the service rep that I purchased this deal through them and they need to help resolve the issue, the rep became rude and unprofessional with me. The rep stated, “If you ask many time also, solution will be same.” When I confronted him that it was unprofessional to say that he continued to say, “Not at all, I am doing according to our policy.” So you’re telling me being rude is according to Groupon’s policy? I will never be using this service again and advising others to do the same.

I made a purchase for Jazz in the Gardens on Monday 3/4/19 and in the fine print it says "Your tickets will be available in one hour for viewing or printing." After an hour pass I have no tickets. Call customer support immediately and they told me to wait, check my spam, call Ticketmaster and have patience my tickets will be available on Friday the day before my event. So I kept inquiring to get my case escalate for review but nothing happens. I still do not have tickets. Groupon is a scam and needs a class action suit. I will never purchase anything else.

Hornblower San Diego Harbor Bay cruises are a great value for your money when offered through Groupon. I've taken at least two different ones. They have onboard refreshments, open top deck and below deck enclosed seating areas. The commentary is both informative and entertaining. Being on the water you get the opportunity to see naval bases and ships, boats, the harbor and marine life. I recommend this to everyone of all ages.

Depending on the item or deal Groupon has some great offers. I will say to make sure to read all the info before taking advantage of the offer. Some items such as electronics may have some exclusions or may be refurbished. But the few offers I have taken advantage of were great.

My mom, sister and I all purchased a Groupon to Seaquest and received an email 4 days later saying the Groupon was expired. I couldn't believe it had already expired so I tried contacting Groupon to find out why they would list something that expired only 4 days later. I could only contact them through chat and the person on the other end was anything but helpful pretty much just saying, “Sorry, there's nothing we can do.” I then reached out to the vendor and found out that they don't even get paid by Groupon once the deal is expired but they are still willing to honor the value we paid.

I've been working with Groupon for the past 3 months and my service representative is no longer there. I've tried to get support all day because my Groupon is no longer available. The person who answered the phone via Customer Service was rude and while I understand CS can be challenging she was disrespectful and extremely unhelpful. The person that was initially assigned was wonderful but once you reach out to the general support line... you pretty much get no support. Apparently they don't seem to care much about independent contractors. Very disappointing.

I placed an order in November for Burberry perfume. I have been wearing this perfume for years and was finishing up an old bottle before I got to this one. I have received this as a present for Christmas (from a department store) and not used it for 6 to 9 months and the perfume still smelled great. The bottle that Groupon sent me is either many years old and expired or filled with something that is not Burberry. Like I said, I have been wearing this perfume for years and what Groupon sent smells NOTHING like this perfume. It smells like chemicals and is revolting. I'm incredibly disappointed and would like a refund, which they, of course, won't provide. I prefer to not get ripped off when making a purchase.

I purchased a horseback ride experience with wine tasting for my wife and I for our wedding anniversary. Great deal at $149! When I called the winery stables to book, they said they only took one booking with Groupon daily and said they were overbooked due to recent inclement weather. They offered me an alternative deal over the phone which was too good to pass up. They said I could get my money back from Groupon since the order I placed was under 72 hours old.

I had an offer posted in 2014. Recently I saw it still advertised on Groupon. I contacted them asking them to take it down as it no longer applies to my business, and that it should have been removed in 2014 when I contacted them. I was told that once an ad is up it can never be removed. Business owners BEWARE. There are other services that are run much better than Groupon, companies that actually respect their users.

I have bought through Groupon before and was a big fan in the beginning. However, if not used right away and it expires, most services do not back it up and your money is lost. Even though it states worth the amount purchased for....That is not true. I've lost hundreds of dollars this way. Groupon is such a rip off and not even worth using. I am surprised they are even still in business. They are just barely hanging on as it is which is evident by their one star ratings.

DO NOT BUY SHOW TICKETS FROM GROUPON! PJ Mask live is coming to my town Madison Wisconsin. I wanted to go but tickets were a little too steep for me. Then Comes my surprise when I see Groupon advertising to me directly on my Facebook page that they have tickets 50% off! I of course bought them and at check out realized it was for a show in LA California. I got immediately to my orders to find a refund button. There isn't one. So I reach out to customer service to explain the issue. They tell me, "No refunds. Too bad." basically. It's just horrible customer service and they know darn well not the right thing to do. They were specifically advertising a show coming to my town, but selling tickets in the other town to trap me. I'm sure they're doing this to many people. It's messed up and I'll never buy anything through them again. I also purchased boots from them in the past that lasted about 1 week.

I had purchased a voucher, followed the instructions perfectly but was having issues with the site. I contacted the company the voucher was for first but they were unable to really help. Knowing that I was past the refund policy time, I used the live chat to see of they could help me. First aggravating experience was: someone introduced themselves. Within a few seconds of the intro, as I was typing out my issue, the "person" started immediately asking if we were still connected.

I have attempted several times to access my account and each time it tells me my email is not recognized. I just spent well over $300 at Christmas using this same email. I tried the chat to resolve this and they were totally clueless and didn't answer me after I told them I wasn't questioning billing. I sent an email and have not received a response and the phone number is worthless. Groupon has approximately $500 of my money in their offers and I have no way to obtain them! (And my account was hacked back in the summer -- and yes, I changed my password at that time).

If something goes wrong GOOD LUCK... There's NO way of getting ahold of anybody... I will never use Groupon again!!! They offer a phone number but there is no human. It's a recording that just has more offers, they make it so you get frustrated with no human to help. HORRIBLE!

My wife gave me a magazine subscription. I received an email from Groupon that I had received a gift and to open it, I just needed to "click" the box in the email. After clicking, it took me to a screen where I could print my voucher. After printing it, it had a voucher number and a URL to go to. I went to the URL and it had a place to enter the redemption code. When I entered the code, it said there was a problem.

Groupon stole $108 from me and refuse to give it back. This in turn, ruined my wife's birthday gift. Anyone using this site should only do so with a prepaid card. If not, they will rip you off. I would not recommend this site.

On Feb 18th I purchased a non-refundable reservation for Palm Springs aerial tram. The Groupon allowed me to select Feb 19th, the following day for my reservation. I showed up in Palm Springs to find out the tram had been shut down indefinitely the week before. I was sold a reservation to a shutdown business. There is absolutely no way possible to use the service I purchase and they disputed my chargeback and refuse to refund me. The seller name comes up at Tatiana **. She is the one refusing to refund me. I spent three days trying to contact Groupon and have had no way to do. The emails don’t work, they have no live phone support and the live chat is not accessible either. This is the biggest scam on earth. Selling reservations to a closed business.

I purchased a kid's tracking and SOS watch from Groupon for a Christmas present for my grandson. His mother and I tried several times to get this item to work. Six trips to the T-Mobile store and hours of aggravation only to find the product was defective. I just a few minutes ago was on a chat with Nagendra ** from Groupon's Customer Service. Supposedly a manager in the company. They refused me credit and said I must go through their warranty department because it was defective. I stated all I wanted was a refund and he said they would not give me one.

I tried to cancel a Groupon purchase and was in the 2-hour window that the website says that it gives you. As soon as I started to cancel the order, the items started to process immediately and I wasn't able to cancel the order. Repeatedly trying to cancel put me in a loop as well as trying the customer support tab. After this very frustrating experience, I will NEVER order through Groupon again! They're obviously crooks!

BEWARE! If you don't use your vouchers, you only receive credit towards your visit when you decide to go. THAT IS THE ONLY WAY THAT COMPANY IS PAID IS IF YOU REDEEM THAT VOUCHER. Otherwise Groupon keeps your money and does not pay the company if not used. I have an email from them stating that from them. Please beware. Even if you ask for Groupon Bucks they will not give it to you. They are stealing a lot of money... and really need to be stopped!

Recieved a Groupon offer of 50% off selected offers. I purchased a carpet cleaning service for $25, 50% off normal price. The cleaning service was very good but when it came to pay the person couldn't find any record of my purchase. Upon further inspection Groupon had cancelled my order and refunded my purchase price. Checking my banking records no charge was made by Groupon and no email from Groupon stating this. I ended up paying the carpet service full price but will not be using Groupon in the future as I feel this was a deceptive practice.

I was told as per the fine print on a Groupon I purchased I had to wait 60 days before I could redeem the voucher for the NY Post since I was a previous customer. I called the NY post and they said redeem it on February 4. I go to redeem it on Feb 6 and it was already redeemed! Groupon tells me thru the chat line (which is near impossible to find) to contact NY Post. NY post tells me they have no record of my voucher being redeemed. Everybody is passing the buck back and forth. Groupon is flat out not going to help since it is redeemed. The NY Post which is the one who redeemed it is avoiding any solution by not calling me back. By the way Supervisor Ms ** from the NY Post, “I'll be calling you every day until this is resolved.” What a nightmare!

I purchased a local deal and when I went to use it the manager gave me a lesser product instead of what I purchased and they just stated "it was from last year", just trying to make an excuse and con me out of what I played for even though I have bought it before and used it with no problem! Well I brought the issue up to group and even though the dishonest company marked it redeemed. Groupon went the extra mile and even offered a trade in effort to make up for something that wasn't even their fault. That was really comforting and out of respect I had to decline as it was not Groupon's fault the local business lacked honesty and integrity.

I want to register that I have always looked for Groupon for its discounted price disclosure. So I decided to do business by buying two tickets to the Long Beach Aquarium. I paid for 2 adult tickets $47.38. Arriving at the Aquarium of Long Beach I looked at a banner worth $8.00 per person, or $16.00 for two people. I was stolen and I'm telling others not to pass the shame that I went through with my wife. Do not recommend Groupon and be careful when buying something in this company. I received an email from a representative named Balaji where he did not present his last name saying that he feels sorry for it, but he cannot do anything about this difference. So spread it, be very careful. I do not recommend Groupon for this terrible experience.

I purchased a Groupon deal to buy a case of wine in December for a Christmas gift. I should have known better. They forgot to mention shipping was 30US until you buy the Groupon. I tried to cancel immediately and their customer service phone does not work. I sent an email and the reply said to follow the like to cancel (not easy but thought I did it). While I may have cancelled the wine order, Groupon still charged my card. I disputed with Cap One and Groupon insisted I owed the money. I sent several pages of backup and a detailed letter outlining you cannot reach anyone there.

I bought the ProFlowers coupon from Groupon. When I tried to use it the ProFlowers said no. I thought, no problem customer service would help me. Little did I know there is no customer service even though they claim they have customer service. What a joke. Shame on you Groupon. It is companies like you, that ruin the internet. Please send your stock down to zero and stop acting like a company. You make me sick.

I lost a deal because of their lack of customer service. Won’t use them again. Reps are rude and arrogant and it’s impossible to get good and reliable customer service. You will be disappointed, lose money and not get the correct deal that you thought you were getting.

I purchased a $20 voucher for Shari's Berries. Never got the voucher. Online chat said they would email it to me. Never happened. Now I spent $20 for nothing. I will be getting with PayPal and dispute.

I thought I got a good deal on a hotel room. $59.00 Then Groupon added $30 for taxes and fees. When at hotel I was charged another $20 for a resort fee. $109 total. Not a good deal for a budget hotel.

Groupon Merchant is a JOKE for anyone who has a small business. Make sure you read the “fine print” because each pay period I’ve received substantially less than what I was originally supposed to be paid (due to “discounts” and “adjustments”). As a massage therapist I have put more time, effort, and cost of products into each massage session than I have received from the Groupon voucher. Not only do you discount your service, but Groupon takes well over 50% of your already discounted price (in addition to the “discounts & adjustments”!) They DO NOT explain this you...

You cannot get in contact with Groupon directly so if you have an issue you’re in for some aggravation. I opted for a different treatment but the doctor marked it as redeemed before I did. I never actually used the coupon but its been two emails to support and I still have not received a refund. Not very happy about it. I hope I get a refund for a Groupon I never actually used. Either way it is a frustrating process! You are much better going to the merchant for the same or better savings.

I booked a 2 night stay through Groupon Getaways for Niagara Falls Canada in January, I found the advertising of 82 percent off the going rate was a total lie, they used bait and switch and false advertising. The advertising email I received was for the Best Western on Fallsview, walking distance to the falls. After they took their payment they switched the hotel to a Days Inn and I was charged 10 dollars less than their normal rates, $5 dollar savings per night, I have loyalty cards for Best Western and Comfort Inns and so I try very hard to stay in these hotels. Also the hotel they booked me at was not even close to being within walking distance to the falls. I cannot even begin to say how upset I have been from the whole experience. Trying to call them on the phone that day and you can't talk to anyone in person. I did get through to several people on the phone only to be told that I would have to go to the website.

I wish I could give them no star. Customer Service is horrible. This is totally unacceptable customer service or lack thereof. Unlike most of the legit competitors, Groupon publishes NO phone number, address or email. They are no good to customers and retailers at all.

I bought a Groupon for IFLY of Westchester via Groupon, thinking that while scheduling the time through them it would also be scheduled through the merchant. Upon arrival at the facility, I was informed that they had no record of me booking a time slot and they wouldn't honor the Groupon. Contacted Groupon through their site. Joanna ** Groupon Customer Support sent an email stating that the money was not refundable since it was a final sale voucher but to send them the merchant's information and they'll try to have them honor the Groupon. This is very disturbing as this Groupon was almost 200 dollars and Groupon has not furnished an explanation as to the contingency plan if IFLY does not honor the voucher.

Horrible! I relocated and attempted to get my Groupon account refunded or credited so I could use it somewhere else. The customer service rep actually told me the "fine print" from the merchant has a no refund policy. I ask for a call back from the supervisor and left my number, only to be told they do not make outgoing calls. I am still working hard as the "Tongue Torch" to get the cost credit of 2 sandwich meals. Really?

I purchased a Samsung phone for my son for Xmas. Upon opening the phone at Xmas we discovered the phone screen was cracked, We immediately returned the phone and asked for another replacement, we received the replacement phone and a week later the phone stopped working! I immediately contacted Groupon for a return slip and shipped the phone back with the intention of a full refund. To my surprise they refunded my Groupon account for Groupon Bucks and did not refund my credit card that I used.

I've been working for 6 months trying to get a refund. I purchased a massage and the vendor would not fulfill it. I requested a refund and they gave me Groupon Bucks. I used those Groupon Bucks to purchase 2 more items. Those were never delivered either. For the 2 second chat you get with their customer service, they'd only tell me to contact the vendor. Finally, we got emails from Groupon saying "we messed up" and that they had refunded the Groupon Bucks to my account. I've requested a refund since it's 6 months and no product for my money. You cannot call them. They end the chat after telling you no. I've asked to escalate and have only been told, "Here's our address. You can write us. I'm sorry this didn't have the outcome you hoped for." I would be in jail if I took people's money and didn't provide a product.

I would rate this a minus 10 if I could, there is no way to contact a customer support representative to dispute a Groupon that says it has been redeemed when I did not use it. This is totally unacceptable customer service or lack thereof.

Wish you could give neg stars. I know exactly why they only have a 1 star. They are nothing more than thieves... So I purchased an item on Dec 9 2017. It did state to give 3 weeks to be shipped. I allowed extra time because of the holiday. I contacted Groupon customer service almost two weeks ago. Their response was that they would contact the company and I would hear from them in no more than 5 days via email. The only email I received was a customer service survey from Groupon...

I just want to say what a fantastic and easy experience I had with your sales rep Kathleen **. She was just a pleasure to deal with. I'm a salesman as well and she provided me with the best customer service I've ever had. Would recommend her to all my friends and family. Thank you Kathleen.

Purchased a restaurant coupon a few years back because their own terms and conditions state that the purchase price never expires. Voucher expires and restaurant went out of business so I called and asked for Groupon credit and not a refund. After 30 minutes chatting with someone, they says that they could only issue a credit for 1/2 of purchased value. I explained that they were not honoring their own terms and conditions and he said he apologized but that 1/2 of purchase price is all they could do. Terrible customer service to someone who has purchased over 20 Groupons over the past few years. Oh well NEVER for me does mean NEVER and I will NEVER purchase from this company again!!!

Unlike most of the legit competitors, Groupon publishes NO phone number, address or email means that provides their customers with a productive means to communicate with their customer service people. This total lack of transparency speaks volumes of their desire to communicate with their customer. Also, unlike many people who have a valid complaint, I was only trying to provide the company with my continued business (re-order) AND productive feedback suggesting an easy solution to an easy shipping problem they are having with one of the product that I wish to reorder.

I was looking into tickets for Cirque du Soleil. I did not validate the purchase as I found better and cheaper on another website. Somehow, Groupon still validated the purchase and billed me 468$ for it. I requested my money back and they refuse even after admitting it's a bug in their software. I opened a claimed with my bank and Groupon simply canceled my account during the investigation. I had a 100$ credit because of something else that they screwed up and of course I lost that too now.

Groupon changes their e-mail address, does not take phone calls and will not provide a live representative to assist in customer service issues! I felt like I was scammed on a purchase and still trying to receive a credit due with no luck! They are unresponsive! I DO NOT recommend Groupon and will never use them again!

I contacted Groupon after an unauthorized purchase for $1570.00 and I also contacted my credit card company. I did not intentionally or accidentally purchase this Groupon which is what Groupon is claiming. They will not refund me the money citing that local deals must be returned within 3 days of purchase. I did the online chat and also requested a callback. They would call me but I would ask for a manager every time, and they would tell me that a manager would call me back. I never received a phone call from a manager. They just keep e-mailing me that they are unable to refund me the money. My credit card is also investigating this as fraud. Groupon has been awful to deal with and has very poor customer service. Do not ever purchase anything from Groupon.

Even when you cancel right away they still keep your money. I will never do business with them again. Moreover, you can't even call to complain because they protect themselves from adverse feedback with a recording that hangs up on you and tells you to go to a website. I will probably not even go to a business that uses them because I think their business practices are unethical. I strongly recommend that you stay away from Groupon.

They purchased a Groupon for an IPL facial and went to the salon to have a done. It turns out that the IPL facial was actually in at home IPL machine and the woman put a red light mask on my face and walked away for half hour. When she came back a big lines all over my face from the mask that hurt and nothing had been accomplished with the IPL machine that was supposed to. I contacted customer service for a refund. The person that help me out was absolutely amazing. They do not argue with me. They do not question me. They were absolutely amazing and gave me a full refund.

I always love a good deal, but the likelihood of that happening with me and Groupon is very slim. I currently have a total of 5 expired Groupons worth $88 that I could not redeem (most due to my not being able to follow up) and a supposed $99 product which I paid $5 for which I cannot complete the order, for which there is no customer service willing to help.

I purchased a Christmas gift for my sister for a dance studio in Fort Worth for a private lesson. After Christmas I found out that she had used this dance studio before and was not impressed and wanted me to return the Groupon. Trying to get a rebate from Groupon is downright impossible. I will NEVER AGAIN purchase another Groupon, their Customer Service is horrible, actually it doesn't exist. If Groupon wants to still be a company in another 5 years they need to get with the program with customer service; and learn from Amazon and others. Just FYI... Groupon, you got to keep my $86 but you won't get another dollar out of me.

I live in Ohio. I went through Groupon and reserved a hotel for the weekend in New York. That weekend a huge snow storm was coming through the midwest and the northeast. They were advising people not to travel if at all possible. So I called the hotel and they said they had no problem with letting me change my reservation to the following weekend. But I had to talk to Groupon. The supervisor told me that they would even talk to someone from there to tell them it was okay. They were refunding money and changing people’s reservations due to the weather so it wasn't a big deal. But for whatever reason Groupon told me there was nothing they could do. They weren't gonna let me change it. So basically they would rather me to risk my family's lives to make the drive. The worst part is they played games with me all weekend just lying. I could understand if I was asking for a refund. But I wasn't. I just simply wanted to change the dates.

Terrible, steer clear I’d say. Purchase given for wrong restaurant, then restaurant cancelled, then Groupon only wanted to part credit!! Refer a friend credits not applied to account...only put on after I complained. Voucher never issues until queried. They then issued with a 5 hour expiry. Chat helpline is abominable. They cut you off when can’t answer a standard query. They are not worth a minute of anyone’s time or a bean of money.

I bought over $700 dollars worth of Juvederm Groupons. I was a new customer. Without warning Groupon decided to deactivate my account knowing there was $700 dollars worth of Groupons I haven’t used yet. These were recently purchased. They were far from being expired. I went to their support team many times and kept running me around in circles with absolutely no resolution. I had to go to my credit card company to dispute these Juvederm transactions. Groupon took my money then deactivated my account. They ripped my money off! My advice is for everyone to stay away! You're not even getting a deal. They scammed me!

I ordered two different gifts for the same person on December 5th and they never got them before Christmas. I was patient, they never came. I contacted the merchant and they couldn't find the order. I tried to find out where to call Groupon to resolve the problem. There was no way to reach them. There are no inbound calls apparently. I spent hours upon hours trying to figure out if it was something I needed to do to get these items delivered, but more wheels spun.

Consumers need to be aware of the Groupon Select Program. While I was updating my credit card information on Groupon. I accidentally clicked on Groupon Select. There was no confirmation warning whatsoever about this 'subscription'. Desperately reaching out to their customer support within in 2 minutes, no solution was being offered, except being repeatedly cited their terms & agreement, which I did not read as I had no intention to subscribe in the first place - "During your 6-month contract, your subscription cannot be canceled and fees are not refundable."

I was making a purchase and Groupon wasn't honoring the promo code that was used for the order. There were no exclusions and nothing listed in the fine print area. I contacted customer service, they cancelled my previous order and gave me the run around about the code. I had to contact them three times because they wasn't responding. Beware when contacting them that it will be hours and there will be no resolution!

I waited 2+ weeks, had to hunt down the 3rd party delivery service just to find out Groupon had never sent the package. After trying to reach a manager 3 phone calls later. 2 hours with customer service. They put me on hold for almost 30 minutes. Twice the call got dropped when on hold (funny how this never happened with anyone else). Every time I asked for a callback I had a different person who was nonchalant about the problem. After 3 days I finally get ahold of a “supervisor” Paul (probably not his real name). All I asked was that I get a refund and some credit for the wasted hours. NO HELP AT ALL. If you want to risk having a horrible experience don’t go with Groupon. Just buy the stinking product full price. You will pay more if you don’t.

I purchased a Groupon Select for $5 per month for a period of 6 months. (First month free). The notice said that I could get an additional 25% off. I took that to mean that as being an additional 25%. Well, Groupon usually has a sale where you get an additional 25, 30% off, or a dollar amount off based on how much you spent. Well, you don't get an additional $25 percent off if they are offering a discount. I complained several times about this but they told me they could not refund my money. At the end of the six months, they will notify me to see if I want to renew. So, I have paid $25 and get nothing out of it because of all the coupons they have. No one at Groupon could understand why I was upset. To me, "additional" means additional. Also, to me, this is false advertising.

I purchased these new in box Powerbeats 3 by Dre in Nov 2018. They did a few odd things at first- lost charge after just one use- I thought I didn’t turn off correctly. Then in January 2019 they completely stopped working. Contacted Apple and they told me the warranty is not valid because whatever company had purchased them in 2017. Contacted Groupon to see if something could be done as they were only 2 months old. Groupon informed me that since they were purchased over 30 days ago there was nothing they could do- website states that there is a 60 day warranty, but not offered this and when asked the representative about warranty stated there isn’t one. I will not be buying from Groupon again.

Groupon has been down since last month (Dec. 2018). I have a Groupon that is set to expire and I cannot access it to use it. I also have a Groupon that requires me to download a link that Groupon sent me in order to use the purchase. The link will not open. I keep getting an "Oops! Internal Error" message. MANY people online are complaining of the same issue. We cannot seem to get through to Groupon in any way, shape or form. Their customer service number only tells you that they now take care of any customer service issues online. If you can't get a hold of them online how do you get any service???

I was visiting my elderly sister in Brenham, Texas over the holidays. On Jan 2nd she took a bad fall. We were in the ER when my phone showed a Groupon offer for 6 Flags Magic Mtn. to be redeemed within 3 days, Jan 6th. I saw a Confirmation message on the screen and tried to back out of it but it got Confirmed anyway. They billed my credit card which I've since canceled. They would not refund it because of the "fine print". A Groupon rep in the Philippines suggested I "give" it to a friend or relative. I did not order it anyway. ONE ticket to be used in 3 days? I flew back home to San Diego on Jan 7th. Groupon needs to stop flashing quick offers on the screen with no recourse, no choice to answer Yes or No. I will report them to everyone, every agency I possibly can. They have billions now and don't give a darn.

Harrisburg, PA - Jan 12, 2018 I purchased a discount coupon for $30 off meal. It had a special Deal Code cutting cost in half. I have the purchase statement that shows all of this plus the order number. They drafted $30 from my account instead of the $9.50. I've just spent over an hour on internet and the support # (which is a robot) to no avail. I will go to Better Business Bureau and probably to my LegalShield attorney. It looks like a lot of folks are getting scammed.

Ordered several things before Xmas and they were delivered and charged correctly, BUT, just today I was looking at my bank acct. and saw a charge for $4.99 from Groupon. Called Groupon (hard to find a phone #) and they told me that I will be charged this $4.99 for another 4 months and it is NOT cancellable. They told me that I signed (?) up for this and the first charge is $0 but the next 5 months will be at $4.99 each. F R A U D. Noticed that they have a 1 star review from most customers. I agree! DO NOT do business with company!

I have purchased a lot from Groupon over the years and they have always been helpful on dealing with refunds or crediting me back my purchases that I either could not use or due to unforeseen circumstances was not able to redeem the coupons. All I was asking for was credit for 2 of the coupons that I was not able to use cause of the merchant was not honoring them and one was for due to the weather was canceled, of which I could not use that before it expired. Dealing with this company is a pain and I will not be recommending them to anyone even if it is a good deal. You should be getting some sort of credit back if you cannot use them for whatever the reason.

I purchased a Groupon service for detailing on December 18, 2018. On December 22, 2018 my Groupon was marked as redeemed. When I noticed the error. I contacted Groupon customer service via email. The team member responded in a timely fashion; however automatically assumed the redemption was an error on my part. He stated he would unredeemed the deal but future deals will not be granted. When I checked to see if my deal was unredeemed it still showed as being redeemed. I contacted customer service again to ask for a refund, in which they refused to give me and stated that I had redeemed the Groupon. I tried to explain to the team member that I never used the Groupon and that the problem was suppose to be handled from my first email.

First, it’s been over a week since they took money out of my account and overdraft my account. I canceled my order yet, they charge me still for a service I never used. They said, they refunded me. Yet I have proof on my bank statement that they did not. They said, “thanks for being a customer.” And hasn’t refunded my account the $59 they owe me. You can’t call and speak to customer service anymore, now you have to talk to a robot. This is a scam and I wouldn’t recommend Groupon to even an enemy. Mind you I had used them many times. Customer service was good back then. Now NO! Don’t even bother. They steal and scam from you because they know, there is nothing you can do about it.

I made a purchase on August 31st and contacted the merchant. The merchant advised that I had to redeem the voucher in order to secure the date for December. On the day of the event Photo Booth USA never showed up to the party! When I contacted them about my refund $625.00 I was told a refund would be issued for $125.00 their fees and the $474 I paid to Groupon would have to be refunded by Groupon. I contacted Groupon several times via email, and the useless chat feature and have been told they are working on it! Finally after three weeks I receive an email stating the voucher was unredeemed and I could use the credit on their website. I stated I did not want nor need a credit I wanted a full refund. One week later I just received an email saying I have violated their policy and can no longer use their website or services or legal actions will proceed. They are both crooks!

Do not buy Groupon! Just call the services directly and arrange your price with them. If the companies offer their services on Groupon, they would have no issues to arrange a good price for you. Groupon charges companies half a price, and if you buy a Groupon for hair, you will pay double price once you get to hair saloon. When I figured it out and ask Groupon for credit, they refused me. I lost my money as I could have much cheaper price with my old hairdresser. Groupon does not care about their customers, all they want is your money! They are not in business for a long term as they have no idea how to build a customer base.

I bought a few Groupons for haunted hometowns corp. from Groupon and the sale was only good for a couple months (it was a walking tour), but I was injured and couldn't walk, so the company said no problem you can use the vouchers whenever, however; they will only be good for the actual money I paid (no sale value...). I said that, that was fine with me. It's $70.00!

The Ninja Coffee Bar is a Christmas gift for my son and when he opened it it was broke and I am having a very hard time trying to get a hold of customer support figure out what to do. I am out around $79.00. I need help on how to get a hold of customer service. I either need a refund or a replacement. I feel so bad that my son's Christmas gift is broke.

I bought a haircut deal on Groupon. A few days later, found out that there was a student deal on Groupon that gives you an extra 25% off on your purchases. I wanted to cancel my haircut that I got and repurchase it with the student discount (would've save me $7). Tried to find customer service... NADA. NOTHING. No phone number, email, or live chat. But that's what their "contact" information says: "contact us via phone number, email, or live chat" BUT WHERE ARE THOSE INFORMATION?! It's nowhere to be found so how do I even call, email, or chat?! It's been 3 days since I purchased the haircut deal, and 3 days is the limit for their cancelation request eligibility. 99.9% sure Groupon will not get back to me in time for the cancelation eligibility to work for me... a frustrating 4 hours of my life!

I purchased two service products for my daughter and her boyfriend for the Knoxville, TN area: (1) Bellydancing which turned out it is located an hour away; (2) Reflexology/Swedish massage, but when daughter contacted for an appointment the owner said the coupon was only for hand/foot reflexology massage. I discovered there is no way to contact Groupon except through their website. I requested a refund on both since neither were offered as advertised, but Groupon refuses. Groupon stated that the FINE PRINT states vouchers must cancelled within three days, however, I had no idea the advertisings were misleading. Groupon only suggested I give the paid services vouchers away, but no refunds. Groupon is not offering any other reparations for customer satisfaction! This was my first experience with GROUPON, and is certainly my last! This is bad business on their part! BUYERS BEWARE!!! Groupon does not care about consumers!

I used to be a Groupon fan - but no more. I purchased a gym Groupon and the fine print did not say it was limited to a 6 am class. Groupon is no longer reachable to solve problems. The phone number no longer works. The Live Chat is gone from the website and you can't even email support! You are only allowed to see the FAQ which won't lead you to email support. Bad Bad Bad! You lost a VERY loyal and longtime customer Groupon. I am sure I am not the only pissed off customer!

I been using Groupon all this time. Over a year I haven't use Groupon so I couldn't log in. I create a new Groupon. Purchase something. They cancel my order. I sent a email. The reply like am a criminal. They sent. "For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed. Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company. Thank you for your understanding."

Where’s the silver iPad that I ordered? The rose gold is nice color however it is not what was ordered. Additionally, the charging cable and charger do not work to charge the pad. This is a misrepresentation. Agreement of sale: iPad Pro Silver reconditioned with charging cable and USB cord. Ordered on 11/27/18 and credit card sale closed same day with delivery slated at 5-7 business days. What happened: IPad Pro Rose Gold reconditioned with dead battery and non-functioning charger and cable arrived 22 business days later on 12/28/18.

Horrible experience every time I deal with them. They just don't care. I hate Groupon and won't ever be using it again. First experience is I booked a tour with them which has a validity for 3 months and they don't me after buying the Groupon that the availability on only there on the weekdays. So, I had to put a leave on a weekday and go to the tour. Horrible. Now, I got a Groupon gift for a very nice restaurant. They allowed the booking on a day when the restaurant is closed. I got my makeup done and went along with my husband just to find out that the restaurant is closed. And now the Groupon says it is expired. When I contact the customer support, they are telling that they can't regenerate the gift voucher again, instead the person who gave the gift had to contact them. This is horrible service. People don't use them.

I bought something from Groupon. I try to apply 25% percent code on Groupon. And right after that I try to cancel my order but I can’t cancel. Then I called Groupon and they have answering machine. I try to email and I got answers back after month, "Sorry we can’t able to refund your money back after 30 days." I am very pissed off. Never buy from Groupon.

Purchased a Christmas present for my daughters on the 10/12/18. It was guaranteed to be delivered in time for Christmas. Obviously nothing was sent, no tracking ID given, no updates whatsoever. It is now 29/12/18, nothing has been received and it never will. Thankfully I paid through Paypal and have opened a claim and will force them to refund me in full. I did contact customer service first, and got the standard automated email through telling me that I needed to be patient. I knew then that it wouldn't arrive and it never did. Looking at all of these reviews there is obviously something very wrong with this organisation. Their business doesn't work, and I've heard that a lot of parcels are not sent as customers don't use the credit notes that they offer. They need to be reported to the ACCC and I certainly will be doing so.

Horrible experience. False advertisement & never returned money. A failure at customer service & very poor communication skills. Get your deals elsewhere. This is a scam & if I can give them a zero for a failure at what they do, I would’ve.

If there was an option for zero stars, that's what I'd rate this lousy company. This was my first and last time ordering from Groupon. I live in Canada. I ordered a product in Nov 2018. They passed the payment on my credit card (50$) and never delivered!!! After they took the payment, I found out I needed to enter a special code for them to deliver which I never found. The link they sent me to find the code was invalid. Stupid practice. I frickin PAID them so code or not, they should deliver to the customer! They say you can contact them if there's a problem which is a lie! Their phone number is a machine with nobody there and there's also an email but nobody responds. Shady much? There's No way to contact these people! They basically stole my 50$!!! It's a damn good thing I didn't order for 500$ or so. I've learned a hard lesson and will now avoid Groupon like the plague!!!

This "program" is nothing more than a way for Groupon to steal your money. The site tricks you into joining with no way out until you have been with them a required 6 months! They tell you that you can get out within in 1 day of joining but just try, it's impossible! It's not the money wasted that infuriates me, it's the way they go about getting it. The second I can get out of this contract I am running and fast from Groupon all together, this is bad business and I WILL NOT support them any longer. Most of the time I can call the companies that have offers on Groupon, mention the deal and they will give it to you directly so you really don't need this customer unfriendly site at all except to look up deals then take it from there on your own.