Groupon Reviews

I purchased 2 tickets at King Spa. Time was limited. Somehow, I couldn't use it before it expired (one month ago). I wanted to cancel. Sent email to Groupon. They responded, asked if there any problems. I had no problem, just can't use it in short time. No more email come. Friend of mine want to have it. We tried print it out but Groupon didn't let it. So we thought it's canceled already. After 3 weeks, I don't see refund in my checking account. I called different numbers, none of them answered. Takes 30-40 minutes. Finally, I spoke with someone. She said Groupon doesn't return money after 3 days from your purchase date. I told her I'm very disappointed for it. It's like I dropped my money out of pocket and never can find it. I told her I am never ever gonna use Groupon. She said goodbye. Good bye Groupon. You are out of one of my accounts.

I purchased a Fitbit one device from Groupon 5/11/2014 and there was no problem at all. I registered the device, synced with Fitbit one. Till a week ago it suddenly stopped turning on. I called Fitbit. They clearly told Groupon is not authorized seller for their product. I approached Groupon for this. They as usual showing their fine print and return policies. Why people should buy from them any branded product which simply means they doesn't carry warranty. So purchasing from Groupon is like purchasing from black market. So they should not call it a deal - its products which are use and throw condition. I purchased a lot of products from them but this is the end. So my advice to all before going to Groupon, please think twice that those are not coupons or deals which they are selling. They are products which does not carry warranty.

Groupon has been very irresponsible on items shipping and tracking. They take maximum amount of time in creating a tracking info and once tracking number came, then they take more than double the amount of time making it valid. There is no direct number to talk to customer service and email response is very bad. This is regarding my order number ** . I am giving 1 star because their local deals with printing is good but shipping is very bad. And also so many times are very cheap in quality.

As a frequent Groupon customer, I must say I am very displeased with the way my situation was handled. I purchased a tablet for Cyber Monday 2014 and it arrived very fast. It wasn't until delivered I realized there were some red flags. No Fragile label with Do NOT BEND, ETC. The item was not bubble wrapped or packaged to safeguard tablet. After reaching out to Groupon promptly, I still have only received their automated system response. Unacceptable for a frequent buying customer. I want to know where is the follow up response from an actual employee to show an area of concern. Now I have to wait until the item is returned back to them to get a refund. They had no problem taking my money before my item was delivered and it was delivered completely broken. The screen is smashed, the tablet is bent and it's also dirty. Very frustrated about this incident and it is not acceptable.

98$ spent for a "deal". When I wanted to take an appointment with the society of the so-called offer, I never had any answer, whereas I sent them emails and phone calls. I came directly to the society, someone told me they were not here anymore, but was unable to tell me if they just had moved or if they didn't exist anymore. Now Groupon don't want to refund me. Really bad experience... Groupon = zero, finally as their offers. I'll remind that for the next time.

I bought a pair of birthstone earrings online as a gift for my ten-year-old daughter. She loved the earrings, but we quickly noticed the backings would not keep the earrings safely on. I gave her a pair of backings and within the first wear, the stone fell out of the earring. I contacted Groupon asking for a return or exchange and I was told it was past the 14-day return policy. I will not be buying their garbage again! A company should stand behind their product.

I bought a beauty treatment costing US350. 4 weeks again and after several complaints via email; yes they don't have a customer care person. Only a recorder machine. Absolutely nothing happened. This took place in Medellin, Colombia. I am still struggling to find out how to get either my Groupon or my money back. Groupon in Colombia is unreliable and a fraud. Don't buy anything from there and tell your friends.

DO NOT BUY GOODS FROM GROUPON. THEY ARE SLOW TO SHIP AND THEY MAKE RETURNS IMPOSSIBLE even when there is a legit reason for a return! Ordered a Vigilant Rainbow "Smart" toothbrush that was supposed to communicate with my android phone and help teach my daughter to brush her teeth well. My Vigilant Rainbow did not work with either of my phones. Groupon fine print says it is returnable if defective but system does not let you print a label for return. Customer service not responsive. I just wasted $30 on a cheap quality toothbrush that does nothing.

I took a groupon coupon and as it did not suit my needs, I asked them for a refund. Had to go through several mails explaining them why I can’t use the coupon and they replied each time saying please gift it to someone. Is this a solution? Later, for one good instance, they replied they will credit the money back to my groupon bucks. As per groupon, this is an immediate process and I should be able to see and use Groupon bucks immediately. After 1 week also, I am not able to see the groupon bucks in my account. I am tired of mailing them and requesting an answer. However, they don’t even reply.

During our 2014 Florida Thanksgiving Family Dinner, my immediate family of (6) discussed taking a family trip to Ireland. Ironically my sister in Michigan called to wish us a Happy Thanksgiving and mentioned that there was a Groupon Special on line reflecting a $800+ per person "turn key trip" (flight, lodging, & auto rental inclusive) available, if we acted quickly. So we did.. Spent almost 10K for 6 people. During the purchase we were somehow transferred to an affiliate of Groupon called Great Value Vacations. It all seemed to be a simple on-line order, although there was much to learn after the trip was charged to my AMX Card. That old saying "Let the buyer beware" is very true when dealing with these folks. Now they are telling me I am required to purchase Irish Auto CDW Waiver coverage for two autos which is about $400.00 extra charge, and now just notified that due to my age of 73, I am required to up-grade to a Automatic Transmission Vehicle, that is also additional charges.

On November 15 I placed an order through Groupon. According to the tracking information it was shipped by UPS, but was "requested by sender to deliver to the USPS" and it showed that it was delivered to my house. I never received the item. When I tried communicating with Groupon, via email and phone, I got automated responses. When a person finally responded, although polite, basically said the item was delivered according to the tracking information and suggested I speak with my neighbors. Although not all the fault with the shipping problems are with Groupon, there was no customer service with helping me resolve this. Someone took my money, and I have received no merchandise.

Will anyone HELP at GROUPONS support??? I waited for 2 hours on the phone, 4 e-mails, 2 calls and nothing. WOW. Never buy electronic through Groupon because they can’t send a copy of an invoice which you need to have it serviced. I have been working with ASUS & Groupon for three weeks and nothing been done. Last year’s Christmas deal, this year's $709 nightmare! Your order number is ** (placed on December 3, 2013). Your order number is ** (placed on December 3, 2013).

This past spring I purchased an iPad from Groupon that was suppose to work on either Verizon or Sprint. When I went to add it to my Verizon account I was told that it would not work on their system. Apple told me that they do not have devices that work on Verizon and Sprint, that it is one or the other. When I originally contacted Groupon (by phone) they said that would get back to me in 48 hours. Over a week past and they had not gotten back in touch with me. I tried via email and did hear from someone within 48 hours with a "Sorry but we can't help...."

Groupon has excellent customer service with prompt responses.

Placed an order on 26th Sept 2014, not received it yet. But they say it was delivered on 7th Oct 2014. Following it up for more than a month now, no result till date. Worst customer care, be it email or call. The courier company from which the courier was sent has no customer support no. or email id to trace the courier. Tip: Never buy any product from groupon which needs to be shipped.

On September 29, I purchased four Ringling Bros. circus tickets from Groupon for the total of $176.00 USD. There were four different ticket options Loge/Club/Balcony, Floor Seating, Front Row Seating, and Circus Celebrity Seating. I chose the floor seating. After four days, I finally got confirmation that the transaction had gone through. Note that they didn't actually send me any kind of confirmation like you would think they would do. Instead, I had to keep checking back in on my Groupon account to see what the status was.

Groupon has a duty to protect its customers. Its good reputation is based on the fact that it screens businesses before they are allowed to post deals on groupon. Groupon should have done due diligence and found out the many different aliases that Great Value Vacations operates under, The Lawsuit brought against Sceptre Tours by the DOJ, the F rating with the BBB and other fraudulent activity by said company under alias names. Not only should groupon no longer associate with said company, but said company should be barred from the travel industry entirely. Groupon needs to practice what it preaches within its A+ BBB rating as well as its groupon promise and customer protection motto.

My wife and I have been looking forward for months to our 5th year anniversary. We planned to have a party bus take us and 14 of our friends to a nearby concert. We used Groupon. They have a company called "Black Car Sedans" as one of their featured customers. This company although not open on weekends (which seemed odd since that is the busiest time) allowed us to call and make reservations. We have two confirmation emails and all of our communication has been one-sided from day one, with no communication initiated by the business themselves.

I had placed an order on May 7th. On May the 14th, it still hadn't arrived and the Groupon site showed it hadn't even been processed on their own order status page. I emailed them and was told I had to wait at least 12 days per their terms. On May 23rd, a whole 17 days later, the order STILL hadn't even been readied for shipping so I email Groupon again and ask for my money back, now that agreement has definitely been breached. All I get is a response that they'll look into it and violá! A little while later, my order has been processed and is on the way.

The ad for the purchase states the "Condition" as "New". After ordering it, I found that model was discontinued last year. I wrote to Groupon to ask if my purchase was indeed new and they responded, "Sorry for the confusion, it is refurbished." On the Groupon site, someone else asked if they were refurbished and they said no, that the ad previously noted "Refurbished" but that was in error and the iPad Minis are new and they removed the word refurbished. So far, 340 people have purchased this item so we have all been duped!! Isn't this out and out fraud? Two Different order numbers have been provided as shown below.