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Groupon Reviews

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About Groupon

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Visit www.groupon.com
Pros
  • Wide variety of offerings available
  • User-friendly online platform
  • Responsive customer service support
Cons
  • Inconsistent product quality
  • Slow shipping and delivery times
  • Difficulties with refunds and returns

Groupon Reviews

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    Page 20 Reviews 2630 - 2780
    Customer ServiceSales & Marketing

    Reviewed Aug. 17, 2014

    My wife and I have been looking forward for months to our 5th year anniversary. We planned to have a party bus take us and 14 of our friends to a nearby concert. We used Groupon. They have a company called "Black Car Sedans" as one of their featured customers. This company although not open on weekends (which seemed odd since that is the busiest time) allowed us to call and make reservations. We have two confirmation emails and all of our communication has been one-sided from day one, with no communication initiated by the business themselves.

    Tonight, as all our friends were waiting, "Black Car Sedans" never showed up. Everyone had to carpool to the concert, breaking the heart of my wife who envisioned the party bus experience for months. Yelp has multiple reviews of the same company treating other Groupon customers the same way, not bothering to call or show up because they are conveniently closed on the weekends. The pain and suffering that will result from every stupid email I get from Groupon will only spurn me to work harder to put this fraudulent business (Black Car Sedans) out of business and to go to whatever length to ensure that Groupon takes this business off their site (as of this moment they are still being advertised by Groupon).

    My wish is that no one goes through the disappointment suffered on such a special occasion for my wife and I. I hope this review lands or is seen by customers or Parties that have the ability to join in my fight against the misrepresentation that Groupon is allowed to sponsor.

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    Customer ServicePrice

    Reviewed May 29, 2014

    I had placed an order on May 7th. On May the 14th, it still hadn't arrived and the Groupon site showed it hadn't even been processed on their own order status page. I emailed them and was told I had to wait at least 12 days per their terms. On May 23rd, a whole 17 days later, the order STILL hadn't even been readied for shipping so I email Groupon again and ask for my money back, now that agreement has definitely been breached. All I get is a response that they'll look into it and violá! A little while later, my order has been processed and is on the way.

    I repeated email them that it was meant to be a Mother's Day gift and I bought something else so I don't want it at all but they conveniently tell me that now that is already shipped it can't be stopped and I have to wait for its arrival to see if maybe then I'll qualify for a refund because the retailer already did their part and is really in the shipping company's hands, which means I'm not guaranteed a refund, but if I do I'll have to wait A MONTH until after they receive their package back. The one that didn't need to leave their hands because I had stated weeks ago that I wanted my money back. This is abusive behavior and flat out stealing. Groupon's sleazy ways are not acceptable and I want my money back immediately, just like they got it instantly out of my card, and with any accrued interest.

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    Reviewed May 6, 2014

    The ad for the purchase states the "Condition" as "New". After ordering it, I found that model was discontinued last year. I wrote to Groupon to ask if my purchase was indeed new and they responded, "Sorry for the confusion, it is refurbished." On the Groupon site, someone else asked if they were refurbished and they said no, that the ad previously noted "Refurbished" but that was in error and the iPad Minis are new and they removed the word refurbished. So far, 340 people have purchased this item so we have all been duped!! Isn't this out and out fraud? Two Different order numbers have been provided as shown below.

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    Groupon Company Information

    Company Name:
    Groupon
    Address:
    600 W Chicago Ave #620
    City:
    Chicago
    State/Province:
    IL
    Postal Code:
    60610
    Country:
    United States
    Website:
    www.groupon.com