Groupon Reviews

Deals seem great but there's a reason they don't lost a phone number- I'm sure due to thousands of complaints. I bought a facial. One the experience was the worst - my time was cut short. She spent too much time washing her buckets making loud noises instead of putting diff, creams on me, massaging the head, arms, neck while waiting for a cream to dry. Luxe Spa in San Diego was the name. I wrote to Groupon and they simply said they will let the aesthetician know - noncredit no phone for me to discuss it. I guess inexperienced people use Groupon as their advertisement then Groupon makes the deals sound good.

A few of my relatives and their families decided to make reservations for Split Rock Resort using Groupon. They had rooms that included water park passes. Since we have so many children we decided to take advantage of those. We all booked separately for these accommodations. We checked everything and it was all set. I decided to look again the night before we had to go down to Pennsylvania a five hour drive for us. I noticed on the reservations that one part said what we had booked with the water park passes and then the other part the details inside now said that we had a breakfast package instead. As soon as I realized this I contacted everyone else and they said the same.

Frankly, read the review and you will see that I am not the only one complaining about this company over the SAME things. I was an idiot and should have read the reviews before to open an account with them to begin with. But I needed some chiropractor and massage therapy after a recent car accident, and they had some very attractive deals listed on their web page & app. So went ahead and paid $39 for a normally priced service at $150. After paying I right away follow the instructions listed on "my order" page and go to book my massage service on the company web site (Royal Touch Massage Therapy). I was also sure to check those fine print section that stated that this service will only be valid with ONE employee called Courtney **. Problem is that when trying to book that service with that employee, the website reported this Courtney ** as being forever unavailable, no matter the date/month I was choosing.

Groupon seems to be more of a scam than anything else. If you accidentally purchase something and contact them in seconds, you will not receive a refund. In my case, the deal was misrepresented in the email I received. When I clicked 'view deal' and made the purchase, it was actually to a water park. I contacted them in seconds, but they would not issue a refund. When customer support escalated to a manager, I was contacted a couple of days later. They told me the merchant had already been paid. I was stuck with something I could not use and lost $30 in the process.

Bought $70 Groupon for stand up paddleboarding. Business had no address on either the Groupon or their website, but had a phone number to call to set up reservation. Called phone multiple times over several days, no answer. Requested refund since the Groupon was unusable, but was told I "was not eligible" and could get a credit to use in less than 24 hours toward something else. Blatant violation of their agreement with their processing company.

Be very careful when purchasing the deals from Groupon as there is a lot of fine print. Long story short I purchased a deal for Baskin Robbins Ice Cream. The deal was five single scoops of ice cream for $9.00. Considering I am a single mother of five children it was a perfect deal to take my children for a treat. Unfortunately the fine print stated it was only valid at 2 stores in California. I reside in Nevada and get a chance to visit California maybe every five years if I'm lucky.

I attempted to set up a merchant account to offer my clients Groupon discounts. Call them 5 times, left my number, name and company and phone number each time and have never received any kind of response in 3 weeks. When I called their 800 number never got any type of response except recordings. Went online to see their reviews and glad I did. Don't waste your time.

I recommend never buying Groupon. They sell coupons that many merchants won't even accept. They deleted their phone number so you will get zero help from their chat line. I used them heavily for 5 years but their new business model won't last... Zero customer service!!!

I bought a $10 Groupon for $20 of food a little over a month ago. When I went to redeem the coupon the company had gone out of business. When I called Groupon to explain to them the company had gone out of business they simply stated that if you do not do a refund within 3 days you are out of luck. I explained to the lady on the phone that the company was out of business and I could not redeem the coupon because the company no longer was in business. For some reason it seem to me she was either being difficult or was truly slow to catch on. She said she would email me back in a few days (which she did) and I got the same answer. It just seems a little odd to me that they can't even give you a $10 credit for a company that has gone out of business. Secondly to all consumers, if you can't pick up the phone and call the company (like Groupon) stay away from them. Needless to say they have lost my business forever. Shady company.

I spent $18 for $30 towards a seafood dinner at a restaurant called Jack's Clam Shack in Seekonk, MA, which had excellent reviews. After placing the order, I learned that the restaurant had changed hands months before, and the new one, Central Lobster, had horrific reviews. I contacted Groupon to refund my money because they had falsely advertised the restaurant by not updating its name and by keeping the five star ratings from the one that had previously been at that location. They told me they would not refund it since I had not contacted them in three days, and they encouraged me to try to sell it to someone else. Due to their dishonest business practices, they have lost me, my family, and any friends who will listen as customers.

TERRIBLE service. Do not waste your money!!

The worst part of all this is that Groupon no longer offers Customer Service that one can figure out to give comments. The Car Wash purchased wanted apps. - phone nor email info did not work. Drove to location and there was no sign of a car wash in the entire block - drove around it 3 times to verify. Also, ordered 12 bottles of Taste of CA wines and in 2 months, nothing has arrived. Both orders were 6.29.17. Groupon does not have the integrity it once had - probably a problem of 'greed' and expanding too quickly without a plan. DO NOT DEAL WITH GROUPON!!! Also am unhappy with your website as I could not figure out how to add receipt and/or images because my copy/paste abilities did not work!

I just started using Groupon a couple months ago. I wasn't a huge fan of using it, but so many people recommended them for good deals. Anyway, with being so busy this summer, I wanted to have a tan and knew they offered Zoom Tan coupons. I went the first time and got an ok deal ($13 off regular price of $30) for a spray tan. The woman at Zoom Tan told me that you can use the coupon twice if purchased. Of course I purchased another coupon from Groupon. I take it to use and the clerk says it's invalid in their system and that I should get refund from Groupon.

I have an unused voucher due to be expired after a month. I wrote to Groupon team to refund the voucher as my kids found the place very scary and they simply copy pasted their standard response as a reply to me saying they cannot. I fail to understand why. The merchant says that they are paid for the vouchers redeemed so this means all unused vouchers are adding to Groupon profits. Wow what a convenient way to mint money. Team Groupon, you should be ashamed as you not only are cheating customers you're also stealing.

I placed 1 order, 3 items, 1 confirmation #. Minutes later I realized, my address on file is wrong and color is wrong, so I needed to cancel the order. I was ONLY able to cancel 2 out of 3. Of course, with Groupon, you cannot speak with a human being! Their customer support access is not very user friendly, keeps routing you to FAQ etc. I tried again later and finally after speaking with several reps, got a Supervisor on chat. He said nothing they can do even though the product is in "processing" status. I asked since it has not been shipped, can't it be canceled OR routed to correct address? He said call the courier because it would be too costly for them to stop the order from being sent out.

I purchased two delivery meals for 4 person from Groupon. I ordered first meal from Blue Apron website directly and the first meal was delivered as scheduled. Then I was charged to another $67 to my credit card. I thought they messed up some transactions so contacted them to refund. The response was first meal is normally free and will charge for second one before shipment. Groupon deal was treated as free trial and charged $67 for next delivery even though I cancelled the account that was their system to charge. So I paid $49 to Groupon and $67 to Blue Apron for only one delivery. So one meal cost ended up $118 for 4 person meal. They have a great way to promote Blue Apron but actually you ended up paying more than you receive. Please be careful before you make any orders.

I bought a Groupon gift for my daughter-in-law four years ago. She never redeemed it and now she's an EX-daughter-in-law. I contacted Groupon and through an online "chat" I asked if the $20 I spent could be converted into a credit. No way. The bottom line is that if your gift isn't "returned" within three days, you cannot get a refund or a credits. THREE DAYS! How many gift recipients call you up and say, "Your gift sucks. I'll never use it." No, they let it just sit there and expire not wanting to offend you. I realize I can't get a refund, but why not a credit? Groupon offers $10 credits for referring friends, why can't they offer credits for unwanted gifts? For Groupon, these unwanted gifts are pure profit and a 100 percent rip off.

Please be aware, Groupon doesn't issue a refund, no matter the problem. Just make sure 1000% you will be able to use the Groupon before you buy it (in lots of cases it's very restrictive and it's not even the merchant's fault). Beware!

When there is a problem there is no toll-free number so you are left to send an email which states they will respond in 24 hours (but they don't) or live chat where it takes forever to "chat" with someone and they don't even properly respond to your questions. They end the chat without asking you if you have any other questions and there is no goodbye message. It just states the conversation ended. Horrible! Groupon customer service used to be really good, now it sucks!

Why would they stop using a phone number? My guess would be because of all the calls to complain. I've had so many problems over the years and now I can't call in to talk to anyone. What a joke. I refuse to deal with a company that does not even have a phone number.

I bought a Groupon for sailing on Lake Michigan for 2 when my long-distance boyfriend was in town. I bought the Groupon and made the reservation in June and he came to visit in July. The company canceled on me the day of our reservation and he left the next day, so we were unable to reschedule. I contacted Groupon about a refund or another possible arrangement since a romantic sail isn't something I would want to spend money on unless I could do it with my SO.

This company sent me a scratched item and when you try to return you will never be able to contact them at all. And when finally I got into a live chat with one of them he escaped with 3 messages in 1 minute and the last one was that I have been out of the chat for too long which never happened and he ran away. Basically they are scammers.

I hate to even rate this company because they are shady with a rude a poor customer service personnel. I ordered an item from Groupon with the merchant been Groupon. I paid for the delivery which was going to take at most 7 working days. The seven working days have past overdue and to follow up with my order customer service personnel has asked me to wait for another 10 working days. This is the 4th personnel telling me this as at today. I have explained to them out of frustration that I will be out of the country before the 10 working days so I prefer to be refunded.

In June, I purchase a $200 Groupon for a set of riding lessons from “Winter’s Run Farm” on Long Island. THIS WAS A GROUPON FOR A SERVICE, not a product. I called the telephone number listed on the Groupon to redeem the purchased lesson. Each time I called, I got a voicemail with a man screaming “HELLLOOOO.” I left a voicemail each time, but no one called back. I waited several days in between calls. Finally, on my fourth try, someone picked up. The man on the other line said that the number was his personal cell phone number and he had nothing to do with the barn that was offering the riding lessons. He didn’t even live in the same state!

I bought a fun tour with Groupon as a gift in Feb and want to use it now. I followed the instructions as the site gave me & to my surprise it doesn't work. I contacted their customer service by chat as that's the only way to speak with them. We started chatting and I said my coupon code is not going through. He asked what series of number/letters I was using and I told him. He said I need to use another code, and ask if I needed anything else. I said I am still having the same issue as it's not going through. He decided to try to enter the deal for me and came up to the same road block. He then tells me I have to enter the code at check out. When I checked out it charged me for the service. So I ended up paying for the Groupon deal plus the regular price from the company.

I purchased a mobile phone screen repair (Daniels NYC) and went 3X when they were scheduled to be open. They were not there. They did not return telephone calls. I contacted Groupon who said they'd give me a credit. Then the vendor called to apologize that they were not there when we went. Transportation problems but that I could go now. I said "No thanks I got it repaired at a reputable place". Groupon says returns have to be in 3 days but you have 3 months to use it. THE WORST - GROUPON should be out of business.

I purchased a Groupon for tanning at South Beach Tan & Spa in Nashua NH. When I went to use it, I was told my merchant that they do not accept Groupon. The previous owner of the Spa did but they no longer will accept and have told Groupon to remove the ad from their site and they have not. Of course I tried to get a refund and have been notified by their "customer service" in India but they just keep going around in circles without any resolution. I have made complaints to the Better Business Bureau and the Attorney General in hopes of getting this resolved or at least bringing attention to it. After reading all the complaints against Groupon on the internet, I know it is not the merchants' fault. Do your research first before purchasing and check out others complaints on the internet. Good Luck!

I bought couple of Groupon vouchers for Las Vegas and never had a chance to use it. As soon as after the trip, I contacted customer services and asked them if I can get the refund. He said, I can but I have to contact them after the voucher expired. Now I have been trying to contact them for last one month by emails (Their phone number not in service), couldn't get any answer. Once I got reply asking for voucher numbers and etc, that's it. Feels like my emails gone in wind. I would definitely recommend for others, DON'T BUY FROM DEALS THIS SITE UNLESS OTHERWISE YOU ARE 200% SURE ABOUT USING IT. Or just buy the tickets at the locations even though you pay little higher price, but you will have peace of mind.

Groupon made good on this situation. They did give me a credit and allowed me to make a different purchase.

Be very wary when using Groupon! Just had the most awful experience with their customer service. First off, you cannot SPEAK to anyone, you have to TEXT. I cancelled a purchase I made about ten minutes after the purchase (as per the policy says, cancel within three days of purchase to ensure you get refunded). Then you have to wait ten days for your refund. And well, I did exactly that! Groupon claimed that I made two purchases of the SAME Groupon at the SAME time. One via my debit card and one via PayPal. PayPal didn't go through (probably because I don't use it and it's out of date or something) but my debit card did.

I bought a Groupon for a business that stopped offering services and made multiple attempts to get a refund. Groupon states that all sales are final and refuses to refund $150 for services that were not provided. I even provided documentation from the merchant that was supposed to provide service stating that they were closed for business. Their online policy says to contact them if a business closes and that they will attempt to make it right. Uhhh, not really. This company is super shady when it comes to handling any kind of customer inquiry especially if you have a problem. Buyer beware!

I purchased 3 tickets for a Cyndi Lauper and Rod Stewart concert in Saratoga Springs NY in February 2017 for 7/22/2017. Today 7/21/2017, I went on to Groupon to print my tickets for the concert tomorrow and saw that the tickets were expired. I contacted Groupon to see what the problem was and they told me I purchased tickets for a show on 7/19/2017 in Virginia. I told them I clearly must have hit the wrong button, but my tickets were supposed to be for Saratoga Springs, NY. The representative told me that there was nothing that they could do because the tickets were expired. (Well of course they are expired, I would have never known that the day they expire was 7/19, because the show I purchased them for was 7/22...??) I asked for a supervisor and the supervisor came on the line (live chat) and told me the same exact thing that the other rep told me.

Several months ago I bought a training classes package through Groupon. Every time I tried to schedule a class the trainer had a different excuse. He only teaches two hours a week, his gym is under renovation, and maybe "you would like to get an online subscription" instead? When I replied that I paid the money for actual classes, he was very disappointed saying that only when he finishes the renovation we'll be able to schedule a class. Needless to say his website didn't mention anything about renovation nor provided the option to schedule classes.

Twice already I bought something off of Groupon and it was denied by the provider. Once was to a restaurant - where I felt so foolish arguing with them next to my kids. I ended up paying full price. And the "straw that broke the camels back" - bought airport parking discount. I get there at 9 pm (3 hrs before my intl flight) and am denied as they told Groupon 3 weeks prior to STOP selling their items, but of course, they didn't. Groupon decides to give me "Groupon credit" - AFTER I ALREADY PAID 3 TIMES THAT AMOUNT TO ANOTHER PARKING STRUCTURE! I have closed my acct with Groupon - bunch of thieves!

I bought 4 tickets for the July Styx/REO Speedwagon concert in Dallas. Groupon deducted $80.00 from my account, but never sent a receipt or gave me my tickets. I called the 800 number that was attached with Groupon on my checking account, but that number is not in service. I have emailed them at least 10 times and they keep trying to give me an old Groupon coupon from another Groupon I bought and just ignore my request for the tickets I paid for. The concert is in 5 days and I have no tickets, but they have my money. I have requested a refund multiple times and now they don't answer me or respond. Help!

I purchased a Samsung Galaxy S5 for my parents so it would be like mine. When they went to activate it, they couldn't because it was AT&T. The Ad on Groupon clearly states that the phone was ready for AT&T or Verizon. I put this review on their site and they decided not to leave it up. I am done with Groupon.

Purchased a Groupon from this company for a river boat tour in Savannah Georgia on July 15th 2017. Upon arriving to Georgia my wife immediately had to go to the emergency room as she lost all feeling in one of her legs. I attempted to contact Groupon to cancel this immediately as the site said I had one day to cancel it. There is no contact phone number to get in touch with customer service so I tried to do it for the app. After chatting with two online reps I was told it could not be canceled could not be transferred could not be sold to another individual and basically I was out $132. I have since tried to email their customer support to no avail. They will not help. They do not care. They are Unapologetic. Once they get your money you are not going to get any service from them and there is no way to contact them for support other than some ridiculous chat application.

I purchased two tickets to the Outlaw Music Festival in June 2017 (one month before the scheduled event). My credit card was charged the price of tickets, however Groupon account continued to show the transaction as "in process" up until the day of the event. I never received a groupon voucher, or Gpass, or any type of download needed to be able to attend this event. I made numerous attempts to contact Groupon customer service - which, I might add, is the WORST customer service department I have EVER dealt with. First of all, there is no direct number - you must either do an online chat (complete waste of time!), or email with them (also a waste of time), or request for them to call you.

I have been having trouble getting on to my Groupon account for the past few weeks. When I FINALLY got through (although all the Customer Service numbers that still show up are NOT in service so should be taken off their sites) I got some person who could not speak English. When we finally got through to each other that I was trying to have my password reset but was not getting a reply from Groupon to my email account, I was told I would have to pay $99 for them to reset the Password. I asked to speak to a manager and he said they had no managers there, but when I insisted I speak to someone higher up - he pretended to put me through to another person, but it was still him on the line!!! I told him that I would be reporting his fraudulent ask for money and then hung up on him.

On June 18, I purchased a Groupon for a haircut and deep conditioning from Rockabetty's Salon in Madison, WI. The Groupon offer stated in the fine print section that there was a limit of one per customer. As a result it was my original intent to purchase just one. As I proceeded to fill out the information, I was asked to state the quantity. I assumed I only had the option to select one. Instead, I was given the option to purchase one or two. This made me think that the restriction of one per customer meant that I could make one transaction, either for a quantity of one or two. I selected a quantity of two. and paid a total of $35.10.

I purchased "Oakley" brand sunglasses and I received cheap plastic counterfeit/fake copies. I even received a pair of counterfeit "Ray-Ban" sunglasses in an fake Oakley box and case. I contacted Groupon when I looked up tracking information and it showed shipping from China! They said they were "final sale", nothing they can do about and to contact them when I received them. When I received them I opened the boxes and they were cheap shiny plastic junk. They had the Oakley logo printed all fuzzy on the lens and nose piece which the manufacturer does not do. They did not have serial numbers on the frames as they are supposed to. They did not even resemble the ones pictured on their Groupon website of the ones I ordered.

Purchased a $59 Groupon to clean my vents. Atlanta Air PRO said they dont service my area. I contacted Groupon to use the Groupon for another service. I was told by the chat rep, Andres ** that they cannot exchange the Groupon for another service. My Loss Their Gain.

Bought a Groupon for the Stratosphere rides in Vegas but when up there it was too windy so the rides were closed. The Stratosphere will not refund a Groupon and said I needed to call Groupon. Groupon however will not refund the tickets because they said they were redeemed... But they were not. In an endless email chain with them. Never again will I use Groupon.

Purchased a Groupon for window tinting. There was one price for cars and another for Vans. After phoning and e-mailing Massive Mobile Window Tinting twice each for a week, they finally responded. They asked me what make/model of car I had and when I told them Mercury Grand Marquis they told me it would be another $60.00. I complained to Groupon. After two weeks of back and forth e-mail they sent me the e-mail below; I am also posting my reply to that. No more Groupon for me.

I purchase concert tickets for Maxwell's show on June 23rd. Groupon stated that these were great seats and that the concert’s started at 8 pm, it so happened that the concert sold very little tickets. The tickets I purchased under Groupon's advertisement of great seats ended up being second to last row in the balcony and instead of an 8 pm show time the concert started at 7:30 pm, big difference because we missed the opening act. Groupon never gave a seat chart. They sold the tickets with the insinuation of being good seats. The tickets that were cheaper ended up with floor seats and the tickets that were more expensive were second to last row in the balcony. Shame on you Groupon.

I bought 1 night from Groupon for a quick get away. We checked in the day we reserved for and left the next day. Two days later there were 3 charges of $155.44 from Groupon Getaways, my Groupon account showed I purchased 3 Getaways on three different transactions for the SAME night! Groupon "chat" is useless, the answer from them was that it was outside the 3 day cancel... what? Not trying to cancel - I was falsely charged for 2 additional purchases. I contacted my bank to dispute the charges, they have opened a case. Now when I check my Groupon account all 3 stays are gone from my account?? Luckily there are electronic footprints. Never using Groupon getaway again! I'll stick with calling the hotel directly for reservations or Hoteltonight.com.

I purchased a Groupon for a Meineke discount, and selected PayPal to make my purchase. Prior to buying, I read through the details on my phone to make sure it wasn't just a coupon for one Meineke store. It showed good reviews and looked to be for any Meineke store. Once I made the purchase and opened the Groupon, however, right there on the first page it showed that the store was over an hour away, and the reviews were poor. It would have been nice to see this when I initially made the purchase and I'm still not sure why it was so different.

Requested to cancel an order that my cousin purchased. It says in their policy that you can cancel a transaction within 2 hours of purchase. They didn't process my refund and keeps on telling me that they can't do anything about it. So disappointed with their customer service. I had to call my bank to cancel my card so that the transaction won't go through. I will NEVER EVER purchase anything on Groupon ever again.

Shoulda known it was too good to be true. Ordered Oakleys thinking it was a clearance deal. Total cost $40 and bought 2 pair. First red flag — they were coming from China which wasn't advertised. Got them and they are worst fakes I've ever seen. Tried to contact company and get no answer. Groupon says it's not their fault because it's a 3rd party. What bs. They let people sell fakes and let them advertise on their site, then take no responsibility.

I purchased a Groupon voucher for $125.00 for auto tinting by 'No Streaks.' That was one month ago. Since I waited for 3 days for No Streaks to return my call, Groupon said no refunds. After I explained No Streaks in Upland, California is run by flake/s and won't return my 6 phone call, after 4 visits to their locked doors and after leaving a note to call me, still no refunds after 3 days. They did say I could get a voucher to purchase any other product Groupon offers, but if I don't use new voucher in 24 hours, it returns to a No Streak window tint voucher. I've lost my money, so all I can do is write reviews about my experience with Groupon and No Streak window tint. I've closed my Groupon account and will never do business with them again.

Used Groupon many times, and never had an issue. Purchased a 2 night hotel stay. They charged my account and took the money out immediately. The reservation then showed "failed" and the money was not refunded. I was never given a reservation. Contacted customer service. They claimed it was only a "authorization" charge and that is would be back in my account in a few hours. That NEVER happened.

I purchased an Auto Detailing deal from the company Groupon. On two separate occasions I went to use my coupon and it has been moved, by Groupon, to a "used" section. I had not used this coupon nor had given the auto detailing shop any information that I was using a Groupon coupon. I was unable to use it as I had to contact Groupon's customer service to get it restored. Again, a couple weeks later, I went to use the coupon. Again it had been moved to a "used" section. Twice? Really?

I purchased horseback riding for the visit of my grandchildren. I called vendor to confirm a date and time in the 2 week period of their visit. The first 15 minutes of the conversation was a complaint about Groupon was not supposed to be selling anything for them. When that got completed, she said that they moved and was no longer at their Groupon location but needed a week so we scheduled a visit for the 2nd Thursday but she cancelled late Wednesday night, when I contacted her for the correct address. Of course this is the end of my window, I called Groupon, they refused to refund or discuss options. Just flat "NO, not in our 2/3 day window." I lost my money and my grandchildren were all disappointed. I do not suggest Groupon because you are at the mercy of Groupon and the vendor. You lose either way.

I purchased a Groupon and put in some information wrong so I got an email saying the transaction had failed. I went back and corrected the information and the transaction went through. A few weeks later I opened the app and saw I had two of the exact same Groupons and then checked my credit card statement and saw I had been charged twice by Groupon for the same amount. I could not find a live phone number so tried customer service live chat and was told I could get a credit but because it was outside of the 3-day window for refunds I could not have a refund. I argued with the girl for a bit then she basically told me I should've gotten in touch with them sooner and canceled the chat. I emailed customer service and got the same answer.

I clicked on BUY instead of apply when I put in the coupon code. Tried cancel it right away and it would not allow me and just kept sending me back in a loop. Tried to find a phone number for customer service and it was none existence anywhere in Google or their own site. Chat was not available so my 24 hours lapsed. After trying for a few days finally chat started working. The service person just repeating the same lines again and again telling me there is nothing they can do and I own the certificate.

I have purchased voucher from Groupon for oil change. They charged me extra $27 for extra oil and special filter. I would not take my car there if I knew it. Volkswagen charges less and check everything and they put 10000 miles and 1 year expiration for oil change. This store give me 3 months and 5000 miles. I have waited more than 2 hours.

The reason for writing this is the hope that it will be communicated to Groupon, and also so that anyone reading this may learn from my dreaded experience. When I went to cancel a trip reservation I made through Groupon Getaways, I learned that whoever submitted it didn't use my email and info, but instead used a company one. This made it almost impossible to get my reservation cancelled. After four hours and speaking to 7 different reps, it was promised to me that the reservation was cancelled. Since I never received an email confirming this, I called back to check, and the second nightmare began. I couldn't reach anyone directly because the phone #s provided are bogus ones. Via live chat, the rep just kept repeating the same thing: "There's nothing we can do because your reservation is still active and it's too late to cancel now."

Here's another Scamon scam. This vendor selling this product did not deliver goods. After the end of four weeks, I contacted Scamon concerning whereabouts as a tracking number was given to the courier (Auspost) but nothing showed up on the shipment tracker page. Groupon EMEA (because the Australian office was closed down) in India, yes, India, did some follow up then wrote the following tripe:

I purchased 2 Groupons for a vendor called Seven Seas Sailing as a surprise for my daughter's 21st bday. I made several unsuccessful attempts to reach the vendor by phone, email and text to schedule the sailing for her bday. This began on 6/20. After a few days of not being able to reach the vendor I reached out to Groupon. Their customer service was the absolute worst.

My husband and I both have separate Groupon accounts. He bought a Prosonic Glow brush for me, a customized pillow case, leather bound book and day lilies. All these were bought separately and on separate occasions. All these transactions have gone badly. The pattern is the same though. The Prosonic Glow we received and it broke after two months of use. Groupon would not help. For the rest, the Groupon voucher could not match anything when we went to the sites we were to visit to redeem them and get the goods we paid for. We wrote Groupon and were told that we will be refunded in Groupon vouchers that we should use to purchase something in 24 hours or the original Groupon will reinstated. We wrote back to say, "we bought what we needed, we cannot buy under pressure (24-hour clause), can we please get a refund."

I ordered area rug brown color and received beige. I did pay for brown 196$ and the one I received is 94$. Because I need it for Sunday (house party, people friends over) I decided to keep it and asked them just to refund the difference of money. For 3 days I was going back and forth with chatting and emails but it was just a horrible experience. I will never shop with them again.

Tried to purchased Tickets for the concert on June 17 back on May 8th. The purchase was listed as pending for 2 days. Finally contacted Groupon through the customer support was told that the transaction didn't finalized. Contacted my cc company and was told the transaction did go through. Back to Groupon and was told to give it a couple of days to catch up. Two days later contacted Groupon again, and was told that when the computer system caught up with the all the sales. They had no more tickets and I would be refunded. Awesome. At least I am not out any money.

Lacking common courtesy - So I recently had concert tickets charged to my Groupon account. I noticed immediately because an email was sent to my phone... I contacted the online chat (no live option for customer service) within minutes of the transaction being processed to advise them I didn't purchase these tickets for a concert, the immediate response was ALL sales are final. Seriously, I type? "This concert in Atlantic City I reside in California," again "based on what you purchased ALL sales are final." After going in circles I asked if I could receive a credit instead if they are unwilling to refund the money, again ALL sales... So I advised my "chatter" I was contacting my banking institution; response: if you contact your financial institution then we will have to let the process take its course... Thanks Groupon for putting your buyers first!

I've had my account for several years (2010 I believe?) and ordering has never been a problem. I've had a problem with my last couple of Groupons and it was a nightmare. I've never seen such bad customer service and I've since deleted my Groupon account. Purchasing has never been a problem but a company should be defined by the type of support that they provide and they've been nothing but appalling. Buyer beware, I hope this helps at least one person out there even considering purchasing from an online company like this.

I purchased a Groupon for my kids. Went to redeem and vendor would not accept. Requested refund from Groupon as vendor would not abide by rules. After I requested refund, Groupon changed rules and gave my personal information to vendor. Had to work with credit card company for refund. Shady business. Horrible experience.

On Saturday, June 17th, myself and eight other women (my friends) went to the business "Russian & Turkish Baths" located in 268 East 10th Street, NY, NY 10009. We purchased the spa deal from the online business Groupon to attend the facilities in NY, NY. When I looked at the pictures the online business Groupon had on their website promoting the deal for the "Russian & Turkish Bath" facility I saw pictures of their facility. Unfortunately, the "Russian and Turkish Baths" facility was not what it looked like online in person.

Talked to Groupon customer support live chat about a week ago about exchanging my Groupon for store credit: they said it would be no problem. Here's the catch: this exchange only lasts for 24 hours, which was, at the time, not enough time for my mom to find another Groupon that she liked (the Groupon was originally a gift for her).

I had used Groupon a few times with no real complaints until one day I checked my bank balance and found myself overdrawn. After looking further I found that almost $400 had been withdrawn by Groupon when I did not place an order. I called customer service and was told that I only had 2 hours to cancel a purchase and that they could not help me. I informed them that I did not make the purchase and in fact the gel mattress covers I ordered were for 2 different size beds neither of which I even have in my house!

Me and my Fiance' have been looking for a getaway vacation all year and we had given up on trying to travel this summer due to expenses. So we heard from a friend that you can get good deals from Groupon so I check it out and find a 6 days/5 nights getaway to Niagara Falls Ontario Canada for $358 so I'm like "perfect since we were booking for October plenty of time to save and get our passports". So we get the deal and I notice about a Hour later I have not received a confirmation email from them so I check the My Groupon section and it says we haven't reserved anything. So I'm like "okay I definitely put the information and saw the processing page" so I wait another 30 minutes.

Misunderstanding of the fine print: vendor & I disagreed on terms as other vendors used a much looser definition. Despite numerous go arounds with Groupon they basically gave me the big ** and no refund. Don't bother using their services as customer service is nonexistent and the bargains don't pan out.

Usually I buy products from the Groupon site. This time I opted for a voucher to buy a 3D medium sized crystal for $34.99, which is 50% off. Tried to redeem it after I found a decent photo only to find out the company website that offered the crystal did not have 'medium', but offered larger sizes at a much more costlier price. OK, maybe inventory was low and I need to wait a few days. Nope, still not available and I did not want to spend another $130 for the next available size.

I was very impressed. First he was reviewing company rules, and after was checking in every options to help with my case. Great customer service. Thanks to that person and Groupon for having such good customer service. Very helpful. I wish every customer service is like him.

I purchased a Groupon for a hotel reservation in Niagara Falls at the Ramada Fallsview after checking out the hotel reviews. It was well located in the tourist area, walking distance to the falls and attractions and had wonderful reviews. I printed the hotel information off at the time of purchase as it had numerous bonuses to local tourist attractions and I wanted to be sure I got them all. I received my email confirmation immediately and printed it off the day before our trip. Unfortunately I did not notice that the name on the hotel on it was similar but not identical to the one I ordered. I found out after arriving in Niagara Falls with my child. I should have checked closely all the details but I never thought I would actually end up at a different hotel than I purchased. It was so obvious that I overlooked it.

I purchased a Groupon in early May. I was given a code to redeem on the Cigar Grog. The code didn't work. Cigar Grog does not answer the phone or email so I called Groupon CS which is located in India. I was told they would try to contact Cigar Grog and get back to me in 4 business days, they never did and now it's expired and I'm out 30 dollars. They just don't care. I will never use Groupon again, and I will never patronize any company that outsources American jobs. I'm going to spread the word and leave as many negative reviews as I can.

I cannot believe the recent experience I've had with this company. I've never had any problems with them until now. I purchased a deal for cleaning service in Chicago. A few days later I call the merchant to set up an appointment and was told that they could not take any Groupons from the Chicago market. They were somehow mistakenly advertised within the Chicago market and thus told Groupon to remove the listing. I call, used the chat service to request a refund and was told that I couldn't get my money back since it was past 3 days. I informed the attending that the merchant doesn't take Groupon and that is out of the money I spent.

I purchased a Groupon for a $299 photo booth rental for my son's high school graduation party. Unbeknownst to me, Groupon charged me for TWO! I didn't realize THEIR mistake until I got my credit card statement a month later. I sent emails that were not responded to. I got my credit card company involved, but they told me that Groupon will only refund after 3 days. I didn't know after 3 days that they had made this mistake. Groupon finally reached out to me but told me there is nothing I can do, but I can transfer it to a friend or family member. No one needs/wants it and I certainly didn't expect to pay $600 for a photo booth rental. They do not take a common-sense approach to their refund policy (when they made the mistake) and have lousy customer service. I will never use Groupon again.

Used redemption code was provided and no refund. I bought oil change service coupon for Sears auto. I scheduled the appointment and went there and presented the coupon. Cashier tried using it and it displayed to him that it is already redeemed. When I checked with Groupon they said we will look into it and respond in 3 days. I did not get any replies for 6 days and I contacted Groupon again and this time they said the same thing and when I asked for refund they told the refund policy is for within 3 days and cannot refund this amount.

I bought an event from Groupon, but it kept on giving me system error message when I placed the order. I looked at my Groupons and nothing was there which made me believe that my order wasn't processed. So I asked my wife to order from her laptop using her own Groupon account. That order was successful. So, on that event I was told by the ticket box person that I had two set of tickets. He mentioned that I might have ordered twice, and that made me realize that even though Groupon said that an error occurred, it still submitted my order.

Groupon@CellWarranty.com - I purchased a $411.00 iPhone from them on 4/27/2017 and they have provided me with 2 non functioning telephones. I have been waiting for them to ship and 3rd phone but they refused to do so. The first phone had a cracked home button and would not take pictures. The second phone would not charge. They will not respond to my questions. They send one email per day asking for my Apple ID. I removed the device online and they have asked me for the information which I gave to them anyway. They will not respond to my questions or demand for a replacement phone.

Thai restaurant told me that they don't accept voucher so I contacted Groupon, I told them what they said. Groupon refunded me only $2.00, and they keep the rest. Groupon makes everybody to think all restaurants and places accept their vouchers. Thief!!!

I purchased a Groupon for Spa Castle. Attempted to go 3 times. They were out of bracelets and could not gain admission due to overcrowding. I printed my Groupon to take with me so I would not risk losing my phone, having it stolen, or exposing it to water. Spa Castle was not able to uphold their end of the Groupon and Groupon refused to exchange for Groupon Bucks. Groupon sold a service that could not be redeemed. I chatted with multiple people and supervisors, and they refused any sort of exchange or credit. This should be illegal to sell services that are not redeemable.

I bought some videos to DVDs process. When I went to redeem the first one, I found that there was an extra $18.95 postage required. From the way the ad read, it did not imply that there was an additional charge for postage. It only indicated additional postage will be charged for AL/HI/Canada. I talked with the processing company and they said they have been having major issues with Groupon. There is no phone number on the internet that is operational. Obviously they do not want to talk to their customers. I had two chat sessions with them. The first person told me that the problem was with the supplier - I pushed her on that but she only repeated her original thoughts.

This company sends me emails to view many offers. I often get an offer and it just tells me it is not valid. Then why did they even send it to me? The latest was one that offered 50% off using their code on an offer that was priced for $45. I kept trying and every time it told me the code was not valid. Their Rep was not knowledgeable and could not even understand what was written in black and white. There was nowhere in their promotion saying the offer had to be $50 and all it said was the MAXIMUM discount would be $25. There was no way I could get my point across. This Rep just could not understand.

Yesterday I made two purchases on Groupon. First I purchased 3 tickets for tomorrow night's sailing to view the Tall Ships. The confirmation came back stating 1 but for the right amount of money, so stupid me thinks okay so it is 1 invoice because the dollar amount is right. A while later I ordered two more but before I got to complete my sale, there seemed to be a computer glitch and the sale automatically completed. I was a little upset because it used a card that I had not intended to use, oh well. I then look at my confirmation it's for the right amount of money but this time it says it's for two tickets, but the wrong date! I called Groupon and of course for the second sale they said no refunds! I said, "Okay then please explain my first purchase." She stated that it only was for 1 ticket. She then saw I had paid for three. I said, "If your system is that messed up then I need you to fix the two tickets as well." Her reply was, "I will have to escalate this."

I ordered a laptop 3 weeks ago and it was never delivered. No tracking information was provided and I have no clue what shipping carrier was used. I tried contacting Groupon customer service and they keep telling me to wait for their email. I have been waiting 3 weeks already for this laptop to be delivered. I am so disappointed. Stay away from Groupon.

Super Clean Maid Service - I bought a Groupon for a cleaning service on April 21, 2017. I tried to contact the cleaning company. No one ever answered and their outgoing greeting does not even mention that they are a legitimate company. They also offered an option to text them to set up the cleaning appointment. I tried and received zero response. I contacted Groupon via the ONLY way a customer can. By email and by chat. I was told that I will not get a refund of my money... I will ONLY be given Groupon Bucks!!! Outrageous! They sold a service on their site for a company that does not exist and they want to "rectify" my situation by FORCING me to buy from Groupon again??? I will never buy from them again. Bad business practices and a lack of concern for their customers.

I have been waiting for my order for 28 days. I call everyday to be told it's made but sitting in the warehouse to be sent out. It's been sitting there according to their employees for 8 days now. And it has a note to be expedited by management. I am being told no managers work on duty and you can only put it a concern through email. They must get bombarded. I am now being told that it's 7-14 days for shipping and 7-14 days for production. Where does it say that in fine print. I wouldn't have ordered. WHERE? Groupon says I had to cancel with them within 3 days. How would I know it wouldn't come 3 days after ordering? I am reading reviews very similar to my own so I know I am not crazy here. Groupon and Printer-pix are running a scam.

I don't want others to be fooled the way I was. Just like the gentleman who was charged for a computer he didn't order, I was looking at activities for a summer vacation and did order some but they doubled the charges. Thanks a lot Groupon! Now they used up the money we had for food!!! And give themselves 10 days or who knows what more to credit! I think they are crooked. There is no # to reach anyone. I have asked over 20 times to speak to a supervisor and keep getting doors slammed in my face. I really think they need to be investigated. In addition, even the chat sessions became rude and abrupt! That's pretty bad. I would not recommend them to anyone. A discount is not a discount if they are stealing from your accounts!

Been waiting for a month for membership which I was charged for. Tried to contact them. You can only do live chat which I have been on for 45 minutes. Totally useless. Cancelled on my Paypal account, since person gave me a lot of **! Will never use Groupon again.

Bought an auto care Groupon for $29 in April. Decided to redeem it now. So I called the auto care company. They told me they haven't honored that Groupon since 2016!! That they have contacted Groupon several times to take their ad off the site. So they suggested I contact Groupon to get a refund. I go to their live chat, explain the problem and they informed me since I am out of the 3 day window I couldn't get a refund. They offered a solution however. Pay another $21.95 to exchange the now defunct Groupon!!! Yeah right I don't think so. SO asked to speak with a supervisor they asked for my phone number and said they would get in touch via e-mail within 24 to 48 hours. Sorry Groupon I think even if I got a email or a call I would get the same run around.

Purchased a laser hair removal - 6 sessions for one price. Groupon gives you only 3 days for a refund. My first appointment was 3 weeks out, which was the first available, or so I was told. I show up and they tell me the girl left town that did the laser treatments. I tried calling her number, but there's no answer - ever. I was simply-scammed!!! I tried contacting Groupon, but there is absolutely no way to get in touch with a human, and my scenario was not an option in the drop down question. So that only really left email as the usable/viable means of communication.

I frequently purchase deals off Groupon and I've never had a problem. This situation in particular was very dissatisfying and disappointing. I logged on to the Groupon app to set an appointment with a massage I just purchased. I noticed a “computer” was purchased, something I never tapped on it confirmed, how it happened goes beyond me. I then tried to contact customer support and it directed me to live chat. I explained the situation and waited for a response which took about 5mins. Live chat finally responded and replied with... "You have two hours to cancel." and ended live chat.

I was trying to order baseball tickets. Apparently that was too difficult for the idiots at Groupon. They won't give you a number to call and the live chat is a bunch of foreigners that disconnect when you pry for help. What incompetence! I will never order another thing from Groupon (which you rarely receive orders anyways). The BBB should shut this freak show down.

I ordered a voucher for a show in Toronto. The account asked for an email. Unfortunately the email was entered incorrectly. I advised them of this and the only answer I got was to go in the account and change the password. Well, the account is the email and it was incorrect so I could not get into the account. I explained this to no avail and never did see the show. $60 down the drain because their foreign call center employees could not understand or help. Not a company I will ever deal with again.

Purchased a box of 60 count AC Delco AA batteries. They were advertised as having an "up to 7 year shelf life". Around 6 weeks after receiving them, I went to use a few and found many of them had leaked, and ruined the remainder. I contacted Groupon, and was told that I had 14 days to return them, was past the return date, and could go pound sand. Clearly, they sold me a box of unusable product, and then refused to make it right. Additionally, they deleted my review of the product. These bozos don't seem to know the first thing about marketing, and care nothing about treating their customers fairly.

I placed an order for a mattress May 28th and delivery day was 3-4 weeks. On June 1st received an email my item was awaiting shipment. Fast forward almost 4 weeks and my item is still out for shipment. Mind you, my credit card has already been charged the FULL amount and still no bed. Today I decided to contact customer service via online chat and come to discover they don't know what happened either. I have the choice to cancel my order and get refunded as soon as Groupon receives the merchandise, which the customer service rep was not sure when that would be. All this seems pretty unfair, especially that my credit card has been charged and I didn't even get the courtesy of an update. Lesson learned. Don't EVER order a big ticket item from Groupon when apparently no one knows what really happened and I may or may not get item and/or the same deal.

I purchased a Groupon Thrill Ride prior to a Chicago vacation. I reserved my date and time with Seadog. Once in Chicago I confirmed my reservation the night before and everything was a go. 5 minutes later I got a call from them saying they had to cancel for maintenance on the boats. I could not reschedule as the following day I was heading home. I stopped by Seadog the next day and none of the boats were ready. They said Groupon would refund my money. Ha! I knew from prior experience it was going to be the same robotic scripted email responses for days and it was.

I purchased a massage from Modern Day Spa through Groupon. Ever since the purchase I am unable to schedule an appointment to use this voucher. First they want you to schedule the massage online and whenever I tried to do that all the dates on the calendar are blocked out. After several calls back and forth, I was told I can come in the very next day at 12:30 for the massage. I have to work and unable to do that on such short notice and I was told to leave work early. I could not do that either. So I was told that they were booked solid and have nothing available before the voucher expire, but I was welcome to make an appointment for later and pay the difference out of pocket. What?

I purchased a hotel room through Groupon for my cousin's bachelorette party. I received a confirmation from Groupon that my room was booked. We went to check-in and the hotel did not have our reservation in the system. I showed them all of my Groupon confirmations. The girl at check-in said it was clear we had purchased our Groupon room. She advised we call Groupon directly to sort it out with them since I would have the billing information. Well unfortunately for me, the number listed on the Groupon is not available on the weekends. My only other option was to book AND pay for another room, which was also at a higher room rate. Fortunately, they had rooms available, as this is a very busy hotel in downtown Dallas and it was Memorial Day weekend.

They only refund you within 3 days, if you have a complaint they can't do anything about the Groupon, not even give you a credit. If you do not receive what was stated in the Groupon you have no recourse, they just say you should have checked the website or called etc. I used to use Groupon a lot to find new places but lately they have not been satisfactory! Their customer service people are nice, but they are limited on what they can do, since there are no refunds or credits after 3 days. Make sure you really can use it before you buy it because they won't give you back your money or let you exchange.

Bought a Groupon for a cleaning service in CT Cervantes Cleaning in Danbury. Been trying to reach them for weeks to get my condo cleaned... they won't call back despite numerous voice messages. I called Groupon to try to get a credit to use another services... they told me they won't give me credit. I'LL NEVER USE GROUPON AGAIN.

I to received system error. Was charged $20.99 3 times. All I want is a refund of $20.99. They give you the runaround. I don't want any more merchandise. This is their way of keeping your money. THEY WANT TO CHAT! I DON'T WANT TO CHAT! Is this some type of SCAM? VERY BAD BUSINESS! DON'T ORDER!

I purchased a laser removal from Groupon. They only open on Thursdays (which wasn't mentioned on the deal at all). Anyway, I made an appointment with them on 11th May at 12. No one was there, the lady didn't pick up the phone call. They just didn't show up. I contact Groupon customer services, tell them the whole situation and ask for a refund... TWICE. They said the management team will contact me in 10 working days. It's been a month, nothing come back at all. I called the customer service today. The guy said the system doesn't have a record of the last two times complain and requires. He said I have to wait another 10 working days. I asked to speak to a manager or a supervisor, he said they don't have one. I asked " so you don't have a manager?" He said "YES". Well, I never got so mad to any customer services before. But this is really out of the line.

Purchased the makeup coupon on Groupon. When talk to the owner of the business and was told I am not a good candidate for the makeup. Request the refund from Groupon. They refused and act of no interest for the refund. I have purchased others from Groupon also request for refund but refused and didn't refund back. Some goods were returned due to not fit (bracelets, necklaces, and massage). Never get a refund back from Groupon. Will never buy anything from them any more. They think they are in 3rd world countries that refund is not allow.

I bought a Fitbit from Groupon and it does not work properly. I called Fitbit and they do not cover sales from Groupon. So if you buy from Groupon, you are SOL. They even told me they do not know how Groupon got their product!!! So now I have a tracker that does not work and Fitbit will not replace it because Groupon is not an authorized dealer, but nowhere in the Groupon site they disclose there's no warranty on their products.

I called to book an appt. for the service that I purchased from Groupon. I had never purchased this service from Groupon before to violate the limit 1 per person offer. I had purchased another item from Groupon in the past and was told when booking my appt. that they do not accept more than 1 Groupon purchase. Ever... no where is this stated in the fine print for what Groupon is promoting. I called to have a refund and the Groupon chat person, Jessica was less than helpful or empathetic. It was a clear case of being given the chance to do what is right for the customer in the moment, except she did not care one iota and basically told me sorry, not sorry. I will never use Groupon again. Buyer beware, they do not care about you at all.

You order a Groupon for house cleaning services. The company then uses various ways to delay, mislead, cancel, or flat out, not respond to attempts to schedule an appointment. By the time you reach a frustration point, you contact Groupon to cancel and they say they can't do anything after 3 days. This has happened to me twice and I am seeing a pattern of Groupon not vetting retailers, selling false services knowingly, then keeping people's money when the scam becomes obvious.

I've purchased a Groupon for PCS Services to clean my carpet. I had an appointment scheduled for 16 May 2017. It was important for me to have them come on that day, because we were putting our house on the market once they cleaned our carpet. The morning on 16th, I received a call telling me that the technician that was supposed to come fell and injured himself. She said that the appointment can be rescheduled for 18 May. I was not happy, but OK. Well, 18 May came and went, and I heard nothing from the PCS Services! I have left them numerous voice mails (because they do not answer the phones) and heard nothing back.

After purchasing several Groupons during my 3 week stay on Oahu even with a very flexible schedule I'm out the money! $300 wasted!! No refunds or exchanges. The Groupon says you need to make reservation 5 days ahead. Like I stated I am trying to make reservations 2-3 weeks ahead and all the "Groupon" seats are taken for every day I'm here. Difficult to deal with live chat and no actual phone number that works. My review of Groupon is going on every site I can put it on. I don't want anyone to have to have this experience. Better off buying tickets (which I now have to do) there and know you'll get what you are paying for. Disappointing for family taking advantage of elderly and handicapped family members. BIG RIP-OFF!!!

I reached out to Groupon after purchasing a voucher for off-site airport parking in Atlanta. I bought the voucher specifically to be used on a certain date. I made the reservation at WallyPark to arrive at 4:30 a.m. on June 10th which was confirmed with WallyPark. I arrived to find the lot full and I had to scramble to find another place to park at 4:30 in the morning. I then had to pay $26.00 to park. So now I have Groupon price of $19.75 as well as the $26 invested in 2 days of parking! Groupon refused to refund my money even though the Groupon did not work. I will not be doing business with this company again.

I have had nothing but problems with Groupon. I was given a massage for my birthday from Groupon. It was sent from a text. Well the massage place was booking months out. So In April I contacted Groupon and since it was a gift I was given the run around even though I had the voucher number and the Groupon number. I was told on April 28 I would get it emailed to me. Fast forward my appointment is tomorrow and I realized they never sent my Groupon.

In late April 2017 I contacted SoCal Movers (San Diego, Ca) to inquire about a Groupon I found online regarding a moving discount. I was informed I needed to purchase the voucher and then email the voucher and confirm move date. I spoke with John who informed me the move day I would be requesting was available. I purchased the voucher and then emailed John the voucher and confirmed the move date. I did not hear back from John. A few days later, I emailed again and also asked the move date be changed one day. John quickly replied, confirming my new move date and time and requesting additional information about the move.

06/09/17 3 weeks ago I ordered a refurbished handheld Shark vacuum from Groupon to use on my stairways. When I received the vacuum in the mail, I opened the box that it was shipped in, and the cord literally fell out of the box. That already was a red flag. Then before I could get the box out of the box the item was shipped in, dust was everywhere. You mean to tell me someone was that mean and inconsiderate to send someone a used item (and I mean literally used). Dust and dirt was in the vacuum cup where they had just used it before they sent it to me. There was dust all over the vacuum and I hadn't even taken it out of the box. It also came with a note in the box that said "Please call us before you do a review if you are not satisfied with your purchase". REALLY!! I have spoken with Briana who was so nice and she is really trying to help me. The first time I called, she called me back, and it was MemoriaI Day. Kudos to Briana!!!

I purchased an item in Groupon to get my eyelashes done, somehow I was charged twice for it. When I realized it I called them, of course there were no explanation why that happened. Later I tried to purchased something else because I did not like the place I went to. Well Groupon did not want to give me the value of the money neither allowed me to purchased anything else. I felt I was taken advantage of. People need to be careful with Groupon, they take money from people and charged twice for vouchers.

My child saved her money to buy an iPhone and found a Groupon deal online... Phone did not work and in the package it had a contact number for the seller. We followed the instructions and seller gave us option of refund or they will immediately ship a new phone. That was over a month ago and we have no phone and no refund. Groupon refuses to help even though I paid through Groupon. I will not recommend or use Groupon EVER again.

I purchase a massage and facial for a friend just to show my appreciation. When she went to redeem it the company said they no longer accepts Groupon. I spoke with Mahalakshmi from Groupon through email because Groupon no longer have customer service you can speak to. The response was she would not be able to refund me my money. I am very petard about this. I will never use this company again. I suggest you contact the company before purchasing from Groupon. Groupon is a horrible company.

Me and my husband have been loyal customers at Groupon for more than 4 years. We would regularly buy restaurants deals and enjoy savings. We have visited more than 30 places thanks to Groupon. Until now. On April 6th 2017 I purchased several Groupons for dining for my upcoming trip to Miami. I came to Miami and was unable to use one of my Groupons. The business in question (the restaurant) was simply closed. I came 3 times: On Tuesday, Wednesday, Thursday and it was closed on all those weekdays during normal business hours without any notice on its website or the door. When I returned home the first thing I did is chatted with the Groupon customer service representative regarding the issue. I explained that I am not local to Miami, that I really did try hard and came several times to the restaurant, I tried calling the restaurant as well as calling the Groupon while in Miami, but nothing helped.

Refund process - On May 30, 2017 I purchased a Moving Service off of Groupon. The service was for 2 hours of moving service with 2 men for $99.00. In my opinion this was a great deal. I had already moved most of my things. What I had left would have taken only about an hour and a half tops from start to finish. Once I purchased the service using my PayPal account I immediately called the company to schedule the move. This is when I learn that there is a fee for "zone to zone" moves. My starting location was in Spring Tx. and the storage was in Humble Tx. although 2 different cities. They are exactly 2.4 miles from each other. The company wanted to charge me $125.00 for that. I thought that was unreasonable.

I bought a Groupon for a microdermabrasion series and when I showed up, the New Image company tried to upsell me to a different product claiming that microdermabrasion will not work for me and that I needed laser resurfacing. I went to them as my dermatologist had recommended a series of microdermabrasions and retinoids to reduce the acne scarring and I had already had 2 treatments in the past (1 in Feb and 1 in March) so I knew they worked. When I refused to buy the upsell, the company refused to perform the microdermabrasion. (FYI, laser resurfacing is not for women of color so they were trying to sell me an incorrect product so they can make more money- not really to help me.)

I purchased a Groupon for a vial of Kybella from a medispa. The fine print states that only one or two vials are commonly recommended. When I finally get an appointment which is 3 weeks after my purchase the medispa consultant tries to convince me to buy 5 more vials. I felt scammed. I tried to get a refund but unfortunately Groupon states you can only get a refund up to 3 days after purchase. I lost out on $575.00. I feel completely scammed out of my money.

Horrible company, reprehensible Customer Service. Tried to purchase a Groupon, website immediately came back and told me the transaction failed due to technical difficulties. I tried to purchase again, it went through. Went to print out my voucher a couple weeks later for my appointment and found that Groupon put 2 transactions through. I tried to call but, there's no number to call. They have no phone options anymore. You have to do live chat or request a callback which will occur in 30-60 min. I did the live chat and chatted with someone in India. I explained my issue and said I wanted a refund. They told me "Sorry, you only have 3 days to request a refund." Umm, had no idea that they did this and it was their fault so I asked for a mgr. Same thing.

My daughter had a Groupon that she was unable to use. I purchased it and gave it to my husband as a gift. It was for a deep tissue massage in Auburn, MA with Colleen **. Colleen sent us a text minutes before the appt. stating they were no longer in business!! What, are you kidding me. Lousy, lousy customer service. Now Groupon will not talk to me. The phone is down and they have not responded to my daughter regarding the $35 owed. It seems like a small amt. but to us it's lots of money!!! Groupon should back up this purchase and refund our money!!!

Four packs of Shell gas cards were sold by Groupon with the large print saying they expired in 1 year. Hidden in the small fine print, it says they expire in 6 months. A COMPLETE RIP-OFF BY GROUPON AND THEY BACK THE MERCHANT. DON'T BUY GROUPON AT ALL. THEY ARE A RIP-OFF OPERATION.

I bought 2 tickets through Groupon to do a Hot Air Balloon ride in Sonoma Valley. When I called to schedule a ride, they don't answer and don't return phone messages (I tried probably 20 times to get a hold of them). I contacted Groupon and complained, but they just keep telling me to wait 3-5 days for the vendor to contact me, which they never do. I went through 7 service reps at Groupon, none of them did anything different except to tell me to wait. It has been a month of this, and I think I've been ripped off for $328. I understand that Groupon is a 3rd party sort of business, but really just comes down to their customer service not doing anything to resolve the situation and partnering with scrupulous businesses.

I order this ottoman faux leather which it came as a flat pack, it took me about 7 hours to put together as it was so badly made. I wrote to Groupon which they said they would refund money. I wrote back saying I would like a new one but it to be erected. I never heard back from them. I still have faulty Verona and the offer of only money back after my day's work is not acceptable. I would like a new one erected with it not being wonky it is not a lot to ask for. A few months wrote back to them and all they say is I can have is refund and again this is not what I asked for, I would like a new one with it erected as I need the item and although I have original one it is not in anyway a perfect ottoman and will not last as it was not made correctly. I would like a refund plus compensation for my hard day's work if that is all you have to offer but just taking it back and not replacing with perfect but erected one.

On Saturday 6/3 I was in the process of purchasing a concert ticket via Groupon, actually it was a gift. As I was entering the person’s name who will be attending the concert (as instructed per the site) the screen refreshed and the Purchase Confirmation screen was what was reflecting. I intended to purchase the ticket but not for myself, as I stated earlier, so I reached out to a rep for ticket editing assistance (all while logged into the site). I clicked on the "to cancel/edit transaction" button and was assigned a CS rep who refused to edit the ticket, didn't acknowledge there is an issue w/ the system & kept telling me all sales are final despite the fact that I was not looking for a refund. Prior to my experience, my co-worker experienced the same issue however he did not need to make any name changes so the transaction went thru fine but he had never hit the button to buy the ticket yet.

Chat request number: 48513448. Failure to acknowledge or follow-up chat number: 60239637. I am writing this because I am no longer happy with how Groupon has been handling their customer service. I had purchased a massage package back in 2013 which was discounted at 72% off the regular price (mistake 1). I was able to book an appointment almost immediately with over 310+ bought (mistake 2) and lastly when I arrive there was no massage suite setup, it literally looked like a room with a giant TV and personal items (mistake 3). Being new to Groupon, I had assumed this was the new service type, you dismiss any decor and you simply pay for a cheaper reputable service.

I purchased a groupon. When I went to use it, I found that the business didn't exist. When I phoned their number there was a message saying they'd moved. I contacted Groupon who told me that I had used the groupon the previous week. I HAD NOT. I told Groupon this and they said they would investigate. I sent them 3 emails over the course of the next month. Each time I got the same cut and paste response. "We're looking into it, we're actively involved in solving it, we'll get back to you". Rubbish! I contacted my credit card company to tell them what was going on and they refunded my money and took on Groupon on my behalf. I would recommend anyone else with this problem to do the same. Keep a copy of your emails in case your credit card company wants to see them.

First, I live in a remote area, and sometimes businesses say my address isn't valid. I accepted that and figured I'd deal with it later. Since my sister was visiting in 10 days, I had the order shipped to her and asked her to bring it to me. Although the fine print said it would go out in 2 days, it wasn't delivered until after my sister left for my home. She's visiting a week, so when she returns home and ships me the package, it will be too late to get a refund if I don't like the shoes, or they don't fit. I tried to call and found out Groupon doesn't even provide an operating phone number. I did live chat, and the person clearly didn't speak English well enough to address my problem. I will never buy another Groupon.

DO NOT BUY THROUGH GROUPON! THE GROUPON "PROMISE" IS A JOKE! I spent over $600 with a particular merchant (Perez HVAC) who fixed my AC. I had an expired Groupon (which I had paid $30 for) for the merchant and tried to apply it to the total but the merchant would not accept it (because dealing with Groupon is such a nightmare for him). Groupon REFUSES to exchange that $30 for Groupon bucks (I've already spoken to 2 representatives and 2 supervisors). ALSO, Groupon has disconnected all of their customer service phone numbers so customers can no longer call them directly for customer service! Groupon does not pay the merchants until they redeem the Groupons, so technically it would be no skin off of their multi-million dollar backs to exchange that for $30 in Groupon bucks!

Groupon charged me a hotel stay for NYC when I live in Canada. I saw the charge on my credit card when I got my statement. Tried calling and no phone numbers are in service. I had to speak with a live agent that only knew how to read a script and sent me the cancellation policy over and over again. This was charged to my credit card without my knowledge as I didn't purchase it and they refused to refund the money because I didn't cancel 48 hours prior to the dates.

Over two years ago I spoke with Groupon and warned them concerning a company named Atlanta Scuba and Swim Centers, owned and operated by Robin **; they ignored me. They continue to post his offers for swim and scuba deals and yet this man vacated his location in late December of 2016. Groupon continues to post the same location, address, and contact information, yet he was forced to leave the premises in late December. I have tried to connect with them again, but have failed. People are complaining on this company's website they cannot reach him or find him and yet Groupon continues to run his ads. It is obvious they do not check on the products or people they represent and like Mr. ** they are only interested in scamming anyone they can.

I bought a Groupon for hair services on 4/30/17. On my third attempt to make an appointment, the merchant was finally available, but refused to honor the voucher I bought (She told me to go online and cancel the deal and she'd honor the price, because it takes her 12 weeks to get paid). I told her to forget it, and reported her to Groupon. They've refused to give me a refund because it's been more than three days since I bought the deal. They offered to contact the merchant to get her to honor the deal...

I purchased 2 Groupons for a nail salon. They have no available appointments for months, after the Groupon will have expired. I called the vendor directly and confirmed this. I then called the Groupon customer service number which is no longer working. I used the live text option and was told that Groupon would contact the merchant to call me to schedule the nail appointment. This is completely ridiculous. I purchased one as a gift, so now do they have to call Groupon and arrange for this merchant to call me when they may have an opening in the future. They flat out refused to give me a refund. They used to always give refunds under these circumstances. Their customer service is non-existent.

I ordered a Fitbit before the holidays. The Fitbit started losing a charge within hours within the first month of owning it. My daughter was away at college so it took a few weeks to get in home to check out if it was the charging cord. I contacted Groupon and they said it was covered under warranty but I would have to call an 800 phone number. I tried that phone number for weeks with no one answering, or any answering machine picked up. I complained to Groupon many times. They finally came back and said that the item wouldn't be covered under warranty. They did nothing to help me. The Fitbit was only used for a month and no longer keeps a charge for more than 5 minutes. I will never use Groupon again. They were rude and would send me the same message over and over without actually listening to my concerns.

I bought a gift Groupon for a business. The business denied the Groupon services. When I asked Groupon to refund my money back they said they don't do refunds after 3 days from purchase. So my money was wasted. Groupon took my money and gave me nothing.

On May 25, 2017 I purchased a Groupon for "Friday Night Riverboat Cruise for Two, Four, or Six from Vancouver Paddlewheeler". At not point in the description was it mentioned 'party, dj, music, dancing, drinking, etc'. I purchased the Groupon. When I called a few days later to book the Groupon, I was informed that we were booked in for the "Friday Night Pub Party Boat". I explained that I am heavily pregnant and would not be in a condition to attend a 'party boat'. I was told that was the only option. I contact Groupon on May 30 to request a refund and was denied as it was outside their 3 business day refund limit. I explained that when purchasing, it was not made clear that this was a "party boat" and that if it was clear, I would not have made this purchase. They still refused and stated they could provide me trade-in Groupon bucks. Super disappointed with Groupon and will not be doing business with them again.

I have money on a gift card that is applied to my account. They remove the help chat when you have used it. No way to contact them. I was in the middle of a chat and trying hard to apply my gift card and their "Ten" promotion. I needed help. I copied the dialogue and can show you. They terminated my chat in the middle of me getting my credit card and updating the info in their system. There is no way to contact them as the chat has been removed. I have screen prints of the help screen with no "Chat" available. Groupon gift cards should be able to be used just like cash. And I can't use it like cash and get a promotion. Isn't this illegal? A gift card should be just like cash! My damages are that they are not treating my gift card as cash. They pre-populate the full amount of the charges with the gift card and then you cannot apply the promotion.

I recently purchased a Window cleaning deal from Groupon (Company, Best Cleaning) (No deal if you can't get the window cleaners to show up). Five (5) times we have made arrangements for them to clean the windows. Five (5) times they have not shown up. (Manny) the man making the promises, always has a new reason why they couldn't make it to the job site. Tried to contact Groupon, you go to their website for help, you press the help tab and you are offered more deals. No complaints box. No offer for refund area. No contact number. I guess I have just lost my money?

Here is a summary of what happened: Groupon sold me a Groupon with a restaurant that was going under "Hugo's". I guess there is no effort to ascertain the health of these operations. I bought the Groupon and planned a family activity. The phone number for the restaurant does not answer. I thought they just have phone problems. I took my wheelchair bound Mom and Dad on a 45 minute drive. You cannot imagine how hard it is to get them dressed and transferred to the car. And load their extra clothes and load their wheelchairs. And stop along the way TWICE for washroom breaks. Finally we arrive there to find a restaurant that is dug up and all its equipment / fridge etc. is moved out and under renovation. I have photos. I contact Groupon customer service. I am put on a good long hold as we wait under the hot sun. The answer: "OK, Groupon will give you the right to trade in within 24 hours."

I purchased a massage package. It took me months to book a massage because she was so busy. The massage therapist then cancelled my appointment because she was ill which I understand. She told me to call Groupon and they will refund me because I could not reschedule for a couple more months. I explained everything to Groupon. They refused to refund me. They would only do a trade in with my purchase price and I had 24hrs to buy something else or my original Groupon would be reinstated. What happened to the Groupon bucks or credit they used to give. Not sure if I will use Groupon anymore.

Purchased a voucher for a massage. After missing or cancelling several appointments due to medical emergencies, family deaths, etc., the merchant texted me and said she would be unable to honor the Groupon. Contacted Groupon and explained the situation. Here is their email back to me: "I'm really sorry for the trouble. However, I'm not able to issue a refund in this case. We can't penalize the merchant for a refund of this nature. All the businesses we feature understand that the purchase value of your Groupon never expires. Of course, if you have difficulty using this, I'll be more than happy to have our Scheduling Team contact the business to help you use your deal. Just respond with your best contact number and we'll reach out to the merchant for you. However, the voucher is still Trade-In eligible if you would like to Trade-In at a later time."

Placed an order for a shirt, was sent the wrong product and when I attempted to contact Groupon customer service they made no attempt to resolve the issue. The agent disconnected from chat and left me hanging. Horrible... Horrible... Service!!!

I bought a voucher for a 5K road race. When I followed the instructions on the voucher to redeem it on the race site, I found that the voucher code didn't work. I contacted Groupon, and they gave me the email address of the vendor (the race organizer). The race organizer never replied to me. I followed up with Groupon and asked for a refund. After a few weeks of run-around, without being able to get a reply, I asked again for a refund. I was told that I could get a trade-in value, so I could use the money I had paid for the race voucher for another Groupon purchase. I said okay, that I'd like to do that, and then I got a message back (the same day) that I could not get a refund or a trade-in.

This is the second times it happened to me. When I placed an order in Groupon it showed system error. Since the first time did not go through I place the order again. End up they charged me twice. I don't want two orders and did not notice after three days. They don't give refund due to their system error. I am thinking does Groupon playing game??? How can this always happen to me?? Very unhappy how they do business. They told me I can trade one in but need to buy something within 24 hours. I don't think I will buy from Groupon again. This is not the way of doing business. Be aware...

Local Groupons for services are a rip off. I purchased a Groupon for a Brazilian hair straightening treatment at Eco Salon in Lone Tree, Colorado. I then made an appointment with designated person at the establishment. The earliest appointments I could get was further than a week out. Once I arrived at the apt, the service was horrible and I found out the person had called in sick without even letting me know of the appointment cancellation ahead of time. Groupon refused to refund me because local Groupons cannot be cancelled after 3 days of purchase, even though the service itself was cancelled by the providing party. Well, for a service related Groupon where a person has to set up an appointment, every person ends up losing any kind of refund guarantee towards it. They falsely advertise for guarantees when they fully know people will not be able to use them. Hundreds of dollars are being robbed from people this way, and it continues to be allowed.

Groupon has gone downhill. Don't buy anything from them. I was looking at items on Groupon a few days ago because I received a $30 off coupon in my email. I decided to purchase a Ninja blender and when purchasing, couldn't find a place to put the promo code. I, therefore, cancelled my order. I thought everything was fine until I received an email hours later stating that I had completed the order.

Hotel false advertisement - Booked through Groupon, air was broke, was supposed to have 3 king or queen beds and Emerald Beach doesn't even have those layouts. And supposed to have fold out bed on couch and it didn't fold out. Had two very unhappy couples with us. They sent my request for refund for a full review yesterday, well today they said they refunded 300 and that's all they could do. So I paid 1150 for 3 nights in a hot box that didn't hold the people like it was supposed to hold and they refund 300. Pretty crappy I believe. I have screenshots of the add still and everything and a statement from a the girl at Emerald Beach saying they didn't have those types of rooms and that air was broke. Pub and room had trash left in it when we arrived and some bathrooms didn't have toilet paper.

Purchased tickets to Bird Kingdom in Niagara Falls, Ontario through Groupon. The site showed a similar charge to what would be paid at the door, so I went ahead and purchased tickets. However, I was charged in USD meaning I paid $34 for tickets that would cost $20 at the door of Bird Kingdom. The site clearly states that orders can be canceled within a day of purchase, but they refused to cancel. So I now paid almost $15 more than I would at the door. Hardly cost saving, on top of refusing to honour a cancellation. The only solution they offered me was that I could gift the tickets to someone else (what??). I'd always thought this was a great service but I will definitely stay far away from them in the future. I'm sure there are many great deals on Groupon, but they make it up by way overcharging for other deals and they completely lack in customer service.

I purchased a Groupon for mini golf at a local establishment. I went to go use the Groupon, and the business is now closed for good. I emailed you two weeks ago, and was promised a resolution in three days. I went on vacation, came back, and I haven't yet received a resolution, so I engaged in an online chat with a representative to try and get a refund. The online chat rep told me to wait three days for a resolution. When I advised that I had already been waiting two weeks for a resolution, the rep became very rude and told me there was nothing that could be done until they get a "resolution" from the department.

Buyer beware!! Groupon is great until you have an issue. Worst customer service ever! I have yet to get an email from the same person twice. I have an account. Groupon knows my location. Yet, I was sold an out of area coupon. Groupon has repeatedly placed the blame on its customer, the vendor, but I blame Groupon for this mistake. I blame Groupon for suggesting customers purchase coupons for areas in which they do not live. To clarify the vendor is in my area, however the coupon Groupon sold was not for my area, and therefore the full amount of the Groupon was not honored at the time of purchase.

I purchased 2 oil changes coupons and guy who suppose to provide service didn't reply on emails, his phone is not working either. I succeed to make appointment after 3 weeks and then he said that his credit card payment system doesn't work and to bring cash. I just changed my mind and asked Groupon to get my money back... They don't want to return... I am pissed off. They cannot charge before they provide service and then you cannot get service and they don't want to return money... I will never go there again. Garbage company!!!

I went online to order a citronella plant and Groupon came up 2 small plants for 14 dollars. I placed the order on 5/13/17. I got an email confirmation that because I had included shipping info, etc. order was complete and I did not need to take any further action. I still have the email. Well, yesterday 5/22 I thought... "Nine days and no shipping date." So I called their customer service.

On the night of the 18th May 2017 at around 8pm EST, I was trying to find a getaway vacation for my family and searching online including Groupon. I stepped away to get a cup of water for my three (3) years old son and only to see confirmed on my phone upon my return. I immediately tried to reach Groupon on phone and couldn't but was able to get a representative online to chat. I explained this was a mistake and need to immediately cancel the reservation. The representative said I will be charged $26.50 cancellation fee, even though I was angry I asked him to go ahead and cancel. He told me to hold on while he see if he can waive the cancellation fee of $26.50, he came back and promised to contact hotel and get back to me within 24-48 hrs. The following day I followed up with another call to see if it has been resolved. By now it was Friday and was told they needed more time.

I purchased a Car Detail through Groupon as a Mother's Day gift. When she was unable to get a response from the company, I contacted Groupon for a refund. They gave me the SAME number that she was unable to get a response from, advising me to contact them. I explained that the number was no good, only to be informed that they did not issue refunds. They collected my money but had no responsibility past that. This is THEFT!

I order a small vacuum which was listed to me at $19.99 and no shipping for first order. Groupon charged my credit card $25. Got no satisfaction when I contacted their customer support, they said I was confused by their offer. To make me feel better they offered me a $5 discount on my next order. Along with this, on multiple times I changed my address which to no avail continued to be listed as my old address on my account. So as luck would have it my vacuum was shipped to my order address. Complained and was told I could re-order the item but there was nothing they could do because my address was listed wrong on their system. Never again.

Watch out for Groupon. Some companies that sell tickets through Groupon have stipulations on how many groupons will be accepted within a certain time frame. Despite their guarantees regarding money back groupon will not honor them. Buy tickets directly from the company you are going to be using. Do not use Groupon.

I bought a package for eyelash extensions from a salon. I called to make an appointment and once they heard about the Groupon they hung up on me. So after days of them not answering I contacted Groupon so I could get a refund. The lady I talked to told me she couldn't give me a refund because she couldn't penalize the merchant since they didn't do anything wrong? And that it was apparently my fault because the Groupon said show upon arrival, and not to make appointment. Since when can you show up to a salon without an appointment? I was told by another lady that they had already had several complaints about this salon not holding up their end of the deal, yet they are still letting them sell these deals. I basically paid 60 dollars to a salon that's not willing to give any services back. Will never use Groupon again.

I bought a Groupon for a pet allergy assessment, immune.com. I got the kit and returned my pet's saliva. After a couple of month shorts I asked for results and they said they had been hacked and would get info soon. Then an email a week later saying they no longer provide support. Apparently out of business, they should refund money when nothing is received. It is fraud and Groupon should be accountable or put out of business! Horrible company. Do not deal with them. Btw, I bought an additional test from the company and they said they would refund for that test. Anyone want to file a lawsuit against Groupon?

I purchased 2 Groupons for pretty pricey facials at a luxurious hotel for a vacation. The "facials" were horrible which consisted of someone rubbing their coughed up hands on my face and neck with no product for about 45 minutes... therefore, I asked the hotel if I could get a refund and they were 100% on board. Groupon refuses to refund me after they had the hotel authorize in writing that they agree to the refund and made me go through many obstacles to get them everything they requested... I have bought stuff on Groupon for years, and their service which used to be great has 100% deteriorated. Well, there is no service.

Based on the information I posted, I would like to upgrade my rating on Groupon. I would recommend them to a friend.

I went to Groupon.com and purchased the Movie tickets. I realized it's for a wrong State as it was mentioned in fine print. I called Groupon and the staff was so rude and uncooperative in helping. No other options were provided and finally I just have to let it expire and waste my money. WILL NEVER EVER USE GROUPON AGAIN.

I was in the hospital and my underage child got into Groupon and just pushed a lot of things. Groupon stated it's very easy to push multiple items. I have 192 in my account. All expired. My credit card company claims this is fraud. They stated reasons 1 I didn't order them 2 my credit card was saved in Groupon. My son is 12. Also I tried to get a hold of Groupon for a month before I started getting someone assigned to the case. False Advertising. They claim their jewelry to value a lot. Had it appraised it's not even worth what I paid for it. Since I was hospitalized and very sick from Dec to March 17 I wasn't able to get it appraised until after I was out of the hospital. Also there are so many Groupons. Unfortunately it's hard to see everything.

I purchased a voucher for a chiropractic visit and was not able to locate my voucher. I tried customer service numerous times and was given the runaround. I told them I would be contacting the BBB and finally was told the purchase was made on someone else's account and to contact my bank. Groupon would do nothing for the purchase made on my own personal computer that no one has ever touched or logged into. There is absolutely no way that I could have logged into someone else's account. I have posted all over Facebook for people to avoid them. That was my first and only time using Groupon. I thought to be in business so long they must be a great company. Now I see the reviews and know they are not.

I purchased a Groupon coupon for house cleaning services almost 2 months ago in the month of March. I tried to schedule the service but it was showing that the requested dates were not available. I tried to contact the Groupon Customer Service to contact the business and schedule an appt for me, and I offered flexibility with the dates. They told me that I would be notified/contacted by the business. None turned up.

I had paid for a Groupon concert ticket about six months before the actual concert. The day before the concert when I go to print out my ticket, it says that my Groupon had been refunded; so I no longer have a ticket to the concert. Groupon never sent me an email or notification to let me know that they had done this. Absolutely ridiculous, I never knew Groupon was even able to do that. Never buying concert tickets from them again.

I bought a Groupon voucher for 1-Week of Child Care. On the terms and conditions, it didn't say anything. When I am trying to redeem it, I was told I have to enroll the program for 5 weeks. I don't mind 5 weeks program for my daughter, but I wanna try one week first. Customer service said, "Sorry, no refund". This is cheating!

Interesting how quickly things turn around: I couldn't reach a particular vendor after many tries and Groupon wouldn't refund my $89 because it was after 3 days. So I called my credit card company and explained the situation. They said they would credit me the money and send me a form to fill out to explain the whole situation. Meanwhile I emailed Groupon and told them I was tired of being stonewalled and was turning the issue over to my credit card company. Two days later I got an email saying they are giving me a complete refund!

I purchased a Groupon for Shari's Berries and on 5/10 ordered for a 5/12 delivery for Mother's Day. Well nothing was delivered. They said they would redeliver them on Sunday 5/14, they never did. I called Shari's Berries and they refunded all but my Groupon. I went on chat with CS rep Lenarcy **, who told me they couldn't refund me because it was over 3 days since I purchased the Groupon!!! WTH! This is crazy. It hasn't been a week and I'm so upset that my Mother's Day gift was ruined and now this from Groupon. I will not be using either of them ever again.

I have purchased "deals" on their site which have mostly worked out well... but their Customer Service STINKS!!! They take your money but if the business won't honor it they say "Oh well!" They say the "fine print" has special rules but when you read where they tell you to look there is no such thing! I purchased Schlotzkys and it said "multiple locations" but that was not true! It was ONE location on the other side of the state!:( SOOO misleading! When contacted customer service they said..."TOO BAD".

I received the items. Lodged a complaint stating not original and would settle for part refund as I had used some of the packs. Received response stating it had been passed to higher management. Two emails sent, no response. 3 chats online and 2 disconnected as the advisers could not handle the questions. Made a phone call today and said would initiate the rest of the items to be collected for a full refund as I said would lodge a complaint with trading standards. Will need to wait another 2 weeks for the refund.

Briefly: I purchased an item, it was broken, I sent it back and the tracking number clearly shows it's been delivered but they won't refund me. They keep saying "You have not provided proof of the return". When I call I speak to a Filipino person who follows a script and says they'll get back to me... They never do!

I purchased a voucher to use for a Mother's Day flower purchase. Mother's Day is today, May 14th. ProFlowers, the site the voucher is supposed to be used at, then does not list Mother's Day as an available delivery time, with earliest delivery available Tuesday, May 16th. Groupon lists refund policy as the reason as to why the refund cannot be processed. In my experience, Groupon has made a poor deal and laid the responsibility upon the buyer, as opposed to dealing with ProFlowers to take some responsibility. This is a poor business practice, as essentially I will not be able to use a Mother's Day flower voucher for Mother's Day, and ProFlowers will not make any money either from my lack of purchase. Only Groupon profits (Unless they pay off ProFlowers).

I purchased a massage voucher and made appointment thru the provided website. When I came to their office, it's not open. Called them so many times but no one answered. Reported it to Groupon but they kept running around with no real solution. Their so-called customer service is a joke. They stand behind scam businesses instead of customers. Horrible business!!!

I made a reservation, in advance, and later wanted to change date. Their answer, not allowed. No refund allowed. In normal making a reservation you can easily change dates and you don't pay in advance so they can't lock you in and play finance with your money. Morale is obvious so I deleted their app with pleasure.

I bought a restaurant discount deal from Groupon. However, the restaurant refused to honor the discount. When I contacted Groupon customer support (via online chat), they refused to refund my money. They offered to escalate the issue and promised that someone will get back to me in 36 hours. I waited for a week but never heard back from them, so I called them again (had to search for their phone number on Google). Their customer service rep in Philippines could barely speak English and was reading from a script. He was of no help and offered to escalate the issue. Again, I never heard back from anyone. Groupon has taken my money and has no intention to deliver the promised goods. It's nothing but a bait-and-switch scam.

I just received my LUMINESS AIR AIRBRUSH and my package was damage. So damaged my liquid makeup inside the box was everywhere. Paid a lot of money, I'm very angry. The service with Groupon is very bad. They will not even credit you for the damage package.

I ordered a Groupon for a restaurant that I was going to visit. I expected as in most cases my order went through. To my horror when time came to make a payment at the restaurant my Groupon would not show up. Tried to call their customer service. But they are not open after 7 PM. A company dealing with so many customers and not offer 24/7 customer service in itself is a terrible experience for customers. So then my friend bought the same Groupon and we left the restaurant. Next day I went online to try and cancel the Groupon as it was less than their three day window. But I did not have an option to cancel it.

I purchased a voucher for the Brigham restaurant through GROUPON and used it two weeks ago. The table we were sat at was awful - mouldy blinds on one side and a room full of junk on the other. My lunch was even worse. I took one mouthful and sent it back. The restaurant would not give a refund - said to contact GROUPON which I did the next day. After a series of emails and calls GROUPON refused to give a refund, insisting on photos of the food. I asked numerous times to speak to a manager to no avail. GROUPON are extremely unprofessional. I would not recommend them or use them again!

I purchased a Groupon on 4/13/17 for a haircut. On 5/10/17 I called the beauty salon, Lena's Hair Perfection in Seattle, WA and was told by the owner, Lena that she would not honor my Groupon. The Groupon's expiration date was for Sept. 8, 2017. She then told me that I would get a refund from Groupon because she cancelled her Groupon coupon last week. I have spend two days emailing to Groupon and basically they said they can never or would never do a refund unless it was within 3 days of the purchase. I paid $25 for this Groupon and I was taken by Lena and Groupon. It was like the two businesses were cooperating with each other and the heck with the consumer. They need to accept responsibility for their fraudulent actions. Lena made a fool out of me laughing the entire time she declared she would not honor the Groupon. Warning: Do not buy Groupons.

I bought a deal (for a local sports event) with a redemption code that did not work. Tried several times online and over the phone to get the correct redemption code - the support people always wrote me back about something else but fail to solve the problem. After wasting weeks with the support, I had to request a refund because the redemption period has passed. They keep saying the time period for refund has passed. However, if the redemption code does not work and the deal is not a valid deal, how can I NOT be able to get a refund? These people are stupid. Anyway, this will probably be the last time I will ever use Groupon, at least for the online deals. I write this because as a consumer, we have the right to be treated fairly. I had good experience with Groupon years ago, but everything went downhill. I wish the very worst for this company. It is a TROLL.

I purchased a Groupon for Dragon Resume for my husband as a gift. For two months he has been trying to complete his resume with them and they have not fulfilled providing a completed revised resume. I contacted Groupon with this issue hoping that they would be able to help in either working with their vendor to provide the services that were paid for or refunding the purchase price to take care of and protect their customer. For over a month I have been getting the runaround on this from Groupon. At one point they offered Groupon Bucks to me to close this matter and I replied back right away with yes I would take it!

I ordered a fruit basket through Groupon. I made the purchase with the vendor of the baskets. Once they had my $ I get an email telling me that the delivery time would be between 8 am and 7 pm. I don't have the luxury of sitting all day waiting for a basket. I call the company first and I get an overseas customer service person who cannot help me... at all. I reach out to Groupon and they are just as useless as the company selling the fruit basket. I will NOT use Groupon again.

The Groupon I purchased was for carwash and detail ($99). I tried to contact the vendor for several weeks, but was greeted by "mailbox is full". I contacted Groupon, they said "after three days, you are on your own." I asked for my account to deleted. The children deleted it and ask if they could do anymore... will never use the service again.

I had an earlier voucher for something then I got an email for trade in. So I called them and one person named Leidi said I can go 1/2 and 1/2 and the other price won't ever expire. Then I had a hard understanding her language as well as her not being able to hear me at all. So I asked for supervisor and she gave me George. HE was just as bad so I take it after getting high blood pressure from them that being he went away from the phone and not answering. Then I asked him why he left and he said he didn't leave but would NEVER answer me directly.

I purchased Printerpix photo blanket, hoping to make it for my mother for Mother's Day. The website never worked for me. I could not download the pictures to the site. I tried different ways and finally contacted the company who suggested I try a different service like Firefox. Went over to Firefox and had the same problem. Finally contacted Groupon and after an hour of conversation with a supposedly live person (Kourtney), was told... "No refunds after the first three days after order." I said "I tried during this whole time to get this to work and even the instructions the Printerpix people gave me were not good." All I asked for was a very small refund, less than 10 dollars, in the form of a credit if they prefer. Same story, sorry, after three days, no refunds.

I have recently given Groupon a second chance and in the 4 months I've been back with them I've had wrong products, reflexology that could have been done by a car mechanic and the list goes on. I called to seek compensation for their mistakes but all they do is tell you to send it back and reorder again. I said, "So let me get this straight... your mistake and you want me to use my time free of charge to correct your mistake with no retribution." The supervisors read off a script and could care less about their customer satisfaction!

I don't know where to start because I have been having issues with Groupon for the longest. First, a lady emailed me stating that she wants to talk about adding my business to Groupon. So I contacted the lady back a week later, and I left her a message, and haven't gotten a call back from her yet. Then, I decided to call Groupon myself. So the automatic system said the wait time is 4 minutes. I found myself on hold for almost 10 minutes, so I hung up. Next, I called back central time they are suppose to open, that was no good! So I called back and got the automatic system 2 hours after they was suppose to be open.

It's a scam, you pay more than non Groupon customers for services and products like car window tinting. Real life examples: Window tinting "deal" at 46% off!! For a 30% tint, 5 windows, 2 year warranty - a $285 value!! Just $155!! What they NEVER tell you: Groupon allows them limit the Groupon to a crap product that is lighter than the 30% tint they show on the company website AND in their own words: cracks and bubbles and tends to fade.

I purchased a Groupon for a 90 minute massage. I confirmed the appt 3 times with the vendor, Pasa Therapeutics in Arvada, CO, on Sunday, May 7 at 9:15 am. The massage therapist never showed up. All the doors were locked. I contacted the owner by phone, email, and text and no response. It is now May 9 and still no response from the owner. I contacted Groupon and they said no refund as it was past the 3 day purchase. Ridiculous! I will NEVER buy a GROUPON again and I hope others realize this is a scam!

My prior experiences were positive and the only issue prior was the fault of the merchant, but this was over the top and downright theft and fraud. Got a $10 discount code which I used on a purchase. Added code and confirmed it took the $10 off and showed the reduced total (COOL!!) Proceeded to checkout and all was good until I got my email receipt from both PayPal and Groupon that showed they charged the full price (WHAT!!).

On April 30, 2017. I purchased all my items from the jewelry dept. Then found that I could buy each one individually using the promo code to take 10 dollars off each purchase and it charged my Amex as if the code was accepted for each individual purchase. Then when I received my confirmation emails not one Promo Code had been applied and I was charged full price. When I contacted the representative Cheri she said it could only be used on one unit and I said I know that's why I had purchased all items separately. She didn't have an answer for this and referred me to a customer service person. Then I received an email from her saying that oh it only applied to one item and for my inconvenience I would receive 5 dollars in Groupon bucks. Not any mention of the promo code or what was stated before but 5 dollars.

When I ordered a phone, initially they estimated I will be receiving the phone in a week. Now, they are saying I have to wait for 14 business days. I don't have a replacement phone expecting their estimate arrival date is true. Looks like their Estimated Arrival date is way off by 2 weeks. Why cheat customers mentioning wrong date?

Please note I am not one to complain about Online Services as I think it is always part of the deal that you might get screwed over. That being said, Groupon is a ridiculous company that doesn't respect their clients. Lucky for me, I didn't buy anything expensive on Groupon, only lost 35$ on a broken activity tracker. Searching online for the piece of junk, I found countless buyers who, just like me, were left hanging by Groupon. Furthermore, the company that (supposedly) sold it to me actually posted this on their Facebook page: "Didakay no longer carries the Get Fit 2.0. If you bought a similar item on Groupon, please contact that vendor/manufacturer. We do not and have not ever sold on Groupon." ~ January 19 2017. Only advice: stay away, there is no money to save here.

It was a great experience today. I really love the Moroccan bath. They have excellent service and friendly staffs as well. Everyone is very accommodating. I will definitely recommend Mely beauty center to my friends.

I bought a Groupon and when I realized I bought the wrong one I went to click on the button for a refund. I kept getting an error message so I went to the customer chat. The person I spoke to said not to worry and I would receive a refund within 10 business days. I never received my refund and I am stuck with the purchase. I feel Groupon is very shady, lies to customers and in all of their ads, you rarely see any people of color. I will never buy a Groupon again. They only care about ripping off consumers.

Purchased a gift from Groupon for a friend and his wife, I did not know they were having issues and separated, now going through a bitter divorce. He told me they were not using their Angie's list groupon and to simply return it. I contacted groupon on chat and was told, I cannot get a refund, I said, "I don't want one", just to credit my account what I paid, they said "No". Never again will I use or endorse Groupon. After all, what you paid never expires (you simply cannot ever use it).

I booked a hydroflying session for 2 for $220. The organization is called Hydroflying Watersports. I spoke with the vendor who was providing the service the next day. I booked it for 10 am on Saturday April 29th at 10:00 am. The vendor (Brandon) said we needed to go early as the lake gets very busy on Saturdays. I chose Lake Ida in Delray Beach as it is very close to my house. We arrived at 9:45 and Brandon never showed up. I called him 4 times and he never answered. We finally gave up and left the park after half an hour. Brandon called me back at 12:17 with a flimsy excuse and no offer to reschedule. Even if we had time to rebook I at that point had totally lost confidence in him. Our entire weekend was booked solid and even if I did trust him we had no free time.

I ordered 2 different sets of sheets on the same day from Groupon. The first set arrived and even though I had ordered a queen set I received a king set with no return label. I thought maybe I had ordered wrong so I went into my orders and I had ordered correctly. The next step was to chat with a representative who refused to exchange them for me, he/she stated that I need to send them back and re-order.

So I book to Edgewater Resort and email Groupon asking them if it's as shown!!! On the beach that is!!! They lie and show all the pictures then we get there it across the road and in nasty villas!!! No pics of those online though!!! Lol. Then we get in the room and there are two towels which I have pics of with human Crap on them!!! Do you know what the hotel does and Groupon? Blame each other and offer me a room upgrade in which I pay 100 for!!! Never again. These place are nasty and you're not valued as a customer!!! Nasty room and false advertising!!!