Groupon Reviews

A long time ago, I attended the original “plant nite”, recently I attended a couple of the new Plant Nite by Yaymaker “plant nite”. It sure has totally gone down-hill – a total waste of time and money and very boring. (Watching paint dry would be more enjoyable.) Terrible selection of supplies (which you pay extra for), and plus either the cacti are almost dead (plants were not watered and they are dying plus they have contracted cactus pests and diseases such as mealy bugs, scale, etc). If you have been to one. Better check it plus your other plants!! Because they can spread. They infected my clean plants worth over $3,000. Thought it was important to protect my neighbors.

I ordered a Groupon for a hotel stay that was to happen on April 24th through the 26th of 2020. I purchased this groupon on May 4th 2020. When I originally purchased this groupon the confirmation from the Groupon and the hotel said that as long as I canceled within nine days of the reservation I would receive a full refund. Because of the Coronavirus my reservation was canceled by not only the hotel but by Groupon. The hotel issued me an email saying they were going to refund the amount to my payment. If I did not do anything by April 2nd it would be automatically refunded.

Updated on 04/08/2020: This will be the second review I will be writing about Groupon for the same transaction. I know that seems redundant but the first review was for their billing practices, this is for the items I received. I wrote the review because honestly I thought that was the height of my discontent with them and I thought others should know how they bill their customers especially in uncertain times like this.

I purchased a ticket for an event that has been canceled amidst the COVID-19 social gathering restrictions that has affected us all. Groupon acknowledges that they rather keep your money during this time of need rather than return or credit your purchase in these current circumstances that is affecting the world. What a stand up way to show support to humanity. Your greed is real and my loyalty as a customer will remember this always.

I made a reservation to Great Wolf Lodge in Grapevine, Tx through Groupon.com, due to the coronavirus. GWL was gonna be closed for the dates we was gonna go, I contacted them through the live chat and all they offered was Groupon bucks, I did not want those. I wanted a refund back to my bank account and they told me that the only thing that they can offer is Groupon bucks. Please beware that if you get something and the establishment is closed due to the government closing it down you will not get your money back.

After ordering the GROUPON "deal" on face masks I went to AMAZON.com to order more to donate. Shamefully, GROUPON charges as much as 3 times the AMAZON price for face masks. I contacted GROUPON because I wanted to write a review to warn others but was told that a review can only be written once the item has been received, which will be weeks from now.

DO NOT DO BUSINESS with Groupon. I tried to start a Pressure Cleaning business and tried Groupon. Their customer service rep told me to make my price $75 to get customers. I did that but, the rep failed to tell me that Groupon takes 50% of that $75 which leaves me $37.50 for 5 hours of work and supplies. Horrible company that lies to businesses owners. Telling them that they will get new customers and make a decent amount of money for hours works. I call B.S. on Groupon.

Horrible, reservations were cancelled due to the virus which is completely understandable. But they are refusing to refund my money!!! They keep saying they can't. They can only give me Groupon credit. **!!! I WANT MY FULL REFUND BACK!!!

Booked a hotel stay for my daughters' 7th birthday through Groupon. When the hotel closed due to Coronavirus, Groupon said I missed the cutoff date. They said I could reschedule, but the dates they're giving the hotel for allowable dates are dates inside the lockdown - hotels will NOT be open at that time. So, they basically stole my $576 at a time when we're ALL home from work.

Hello, My name is Arman, a working college student who had finally decided to buy a game after 5 years of studying & working. I’ve been saving my money for a new car so I wouldn’t have to take the bus anymore & I finally thought, since the virus has affected us & caused my job to shut down, I could finally relax at home & play some games. So I decided to buy FIFA 20 & turns out, Groupon wants to charge me 2x the purchase. I’ve contacted their support team & the man by the name of “Santhosh” decided to deny me of my right & decided to go ahead & steal my hardearned money. One of the worst I’ve ever dealt with. Delete Groupon & everyone please wash your hands. Have a nice day.. ihy groupon.

If I could give them zero stars, I would. My friend and I purchased a Groupon for a cooking class on or around the same day and are unable to redeem due to COVID19 closures. My friend contacted Groupon and received a full refund to her credit card. So, I reached out to Groupon to do the same the very next day. I opened a chat with customer service and they told me they could not give me a refund because the Groupon was purchased over 30 days ago (this is true, but so was my friend's). When I asked why she was able to get a refund to her credit card, and I am not, they provided me with no explanation. They just repeated my option to receive Groupon bucks in lieu of my Groupon. When I asked to chat with a manager, they simply said they were unable to do that. When I asked why, they repeated what my options were for Groupon bucks.

For those of you that use Groupon USA and Canada be very careful. We had a trip to USA and bought Groupons in USA funds, had to cancel them, they told me I could not get a refund. So I had to take their credits in their credit bank and use them very soon. Since we are not allowed to go to the USA I had to buy something in Canada. They told me that the exchange would be adjusted at the bank, I assume they mean their credit bank on site. I checked my bank card and nothing came through to me there. They only gave me the equivalent of the USA dollar for dollar in Canadian funds. The exchange rate is 36 percent.

I placed an order with Groupon in December 2019 on an AMEX card I rarely use. They subsequently used my AMEX card number to charge me monthly payments in a membership for Groupon Select of $4.99. I had no idea such a thing even existed and certainly never authorized these charges to my account. When contacted about this they refused to acknowledge their guilt or refund the 3 months of $4.99. They had literally stolen from my account. Buyer beware!!!

I purchased 2 concert tickets, but did not receive an immediate confirmation of my purchase. I repurchased the concert tickets and immediately received a confirmation. I later received a confirmation for the first purchase a day later. When I contacted them to discuss what happened I was told there were no refunds, even for website glitches.

My daughter received a promo email from Groupon for a 60% discount voucher for a purchase with 3D Crystal USA. She purchased the voucher for $64 and used it to purchase a 3D crystal for me for Christmas. The worst experience! She ordered this 12/13/19 and it was supposed to be delivered by 12/20/19. Long story short, it sat in Florida for 10 days before being bounced around between Texas, Louisiana, some addresses in Arizona, back to Texas, then finally arriving back in Florida 1/17/20, 35 days later. The shipper apparently put the wrong address on our package and we tried to get it straight with him, but no response so we initiated an investigation with Groupon.

I reported Groupon to the Better Business Bureau. I am still arguing back and forth with them through the BBB but basically they are useless, won't take responsibility to correct the problem, keep your money, and horrible customer service!!! This is my story: I have several Groupon vouchers, I didn’t use and I want to trade them in for Groupon Bucks. This will allow me to use the money I paid on something else. Groupon’s so called customer service is a joke, l’ve emailed, tried to call and get a recording with no option to talk to a live person. Groupon has marked several vouchers used which I never used and some say they were refunded which never happened.

There is no way in contacting Groupon online? They give you choices that have NOTHING to do with the issue. I purchased a groupon for a restaurant not far from where I live. When I went to use it before it expired they moved another 20 miles down the road. I've searched and will continue to search groupon on this matter as I don't intend to travel that far for a taco meal. What kind of company has no contact us for support? Where do they hide the phone number?

I was looking at a hotel on Groupon. It asked if I wanted to see rates. When I clicked it said I had made a purchase. I tried to contact them, but there is no phone number for customer care. It took them a week to email me back that they were looking into it. They later sent me an email that made it obvious that they had not read my complaint at all. DO NOT USE GROUPON!

Groupon have lied to me on a number of things. They were responsible for the problems. Yet, I, the customer, am now $300+ out of pocket. I spoke with a customer service advisor - Liar. A supervisor - liar. A manager- was unable to return my call, instead I received a rubbish email.

Groupon customer service is horrible. I have emailed you all day trying to change a date of reservation due to a death, and no help from anyone. Every time I try to submit for Answers I am asked to pay for services. This is VERY BAD SERVICE, ESPECIALLY WITH NO PHONE NUMBER TO SPEAK TO A HUMAN BEING. MY TIME IS RUNNING OUT. Needed an answer by in morning.

I noticed that Groupon will advertise a product at one price and when you’re about to make your purchase a totally different and in all cases inflated price for an entirely different item. After making a purchase I was given the opportunity of a $10 rebate on the purchased product. There were a series of questions and credit card information and in the fine print my card would be charged $13 monthly for a service that was never mentioned.

Hi, I have bought a Coupon for Oil change from Big O Tire through Groupon.com, I have visited to Big O Tire store # 5268, 155 Linda Mesa Ave Danville CA today for Full Synthetic Oil change and for the same, I have bought a coupon from Groupon.com. Fine Print says on the coupon that "5 qts of oil and filter included in the price of coupon. Additional fee applies for Tax and disposal fees." It was 11.00 am and I told ** that I need to pick up my kids from School at 2.00PM and he said that it will be done in one hour. "We are not that busy." ** started helping me but as soon as he came to know that it's Groupon Coupon, his attitude changed and started behaving differently. From there he has treated me like I don't want to help you.

I placed an order with Groupon in October. They subsequently used my bank number to charge me monthly payments in a membership. I had no idea such a thing even existed and certainly never authorized these withdrawals from my account. When contacted about this they refused to acknowledge their guilt or refund the funds they had literally stolen from my account. Buyer beware!!!

I needed a smog check done on a Saturday and decided to see what Groupon offered. I quickly found a deal for a place close by that was open on Saturdays. I paid the amount and drove out to the business only to find that it was closed today because the city is working on the street in front of it. I explained the situation to Groupon that the coupon they sold me was to a place that was not open... I needed the smog check done today since they are closed on Sundays and I work Monday through Friday. The best they could do, they said, was allow me to trade the amount for any deal. I realize that neither the business nor Groupon is responsible for the fact that the city chose to work on the street today. However, they should have been more flexible in their refund policy for events such as this. Groupon has lost a customer.

I bought a refurbished iPhone 7 on Groupon for my mom for her international travels. It indicated that it’s locked to AT&T. Since I know AT&T offers unlocking service to their customers I did not hesitate to purchase it. Unfortunately, when I went to unlock it on AT&T website in preparation for her travels I was informed that it was not locked to AT&T. I called Apple Support and they indicated that it was locked to JAPAN KDDI, and only that carrier can unlock the iPhone.

They screwed up on 3 orders. Never refunded my Groupon bucks when I was overcharged and didn’t send out the correct orders! It’s extremely difficult to start a live chat w a rep and once I do nothing gets resolved. I explained to at least 7 reps who all said they would correct it....it’s been a week! The items have now been delivered but they didn’t fix the errors. I even had a manager email me saying he would help but still nothing! I just want what I ordered and the 30 Groupon bucks and check out of Groupon for good!

I brought Latisse. It has not change my eyelashes. I don't this is the real product. I do not think Groupon going do anything about it. Bad company. Groupon has text me no support. They called me one time said they would call back in 48 hours business days. Really am I to sit by the phone all this time waiting for them to call.

So I get 2 refurbished iPhones in a row that don't work. Mail both back. A week after my tracking shows it was returned, I chat with a Groupon rep to find out about my refund. She looks it up then asks me if I returned it. Shouldn't that already show after a week? I was told I would get my refund 7 days after I returned it. Now she tells me it is going to be 7 more days. Completely unacceptable.

Purchased a Groupon for my wife as a present. She goes to the vendor and is told that it has already been redeemed. She had never used it before. It was for a series of 10 B12 shots. Tried to reach someone by phone at Groupon. Cant find a working phone #. All the numbers that are shown are an automated system telling you to go to the website of they are disconnected. After numerous attempts at emailing support, I came to realize that there is no such thing. Been purchasing through Groupon for years and never needed any support for anything. I have spent my last $$$ on Groupon and I am sharing with everyone so you know not to ever expect Groupon to help you with any type of issue. NO Service at all. Don't waste your money!!!

I bought a Pixel phone from Groupon. Here's the list of problems so far.

I tried email. I tried calling. I tried contacting the Groupon merchant provider. All I get is automated systems telling me to go online and no one is responding. I’m wasting my time and somebody’s money.

The Groupon site says that the original value of the Groupon is valid. What happens when the place closes down and you don't use your Groupon? You lose the whole value! This is such a rip off technique! I hope Groupon is on its way out because the customer should NEVER be out the money they paid. I understand that the promotional offer isn't valid but at least the paid amount should be, as promised. I will NEVER buy from Groupon again and make it my campaign to tell others.

I own a Hatchet throwing and escape room venue in Middletown DE. We utilized Groupon for a loss leader in our first year to develop awareness. In November 2019 we decided to end the deal as Groupon was selling at 1/2 price and we were only getting about half of that. Each coupon actually cost us to honor. A necessary evil when building brand awareness. We emailed our account rep and Groupon customer service on Nov 30 2019 to cancel all coupon deals immediately. This can take 7 days. It’s now January 21 2020 and they still haven’t taken it down. I’ve emailed them 6 more times to no avail.

Bought Meal Deal on Groupon. Didn't know it expired - never received email notification just expires. Tried to call them --TOTAL NIGHTMARE!! You cannot speak to anyone. Wouldn't refund my money -- Don't BUY Groupon -- total ripoff and not a customer friendly Company.

2 people, Me being included, have purchased a New York Explorer Pass for 1 adult, 3 Activities, it’s now expired and I haven’t received my refund, or even an Email apologising! The attractions is claims works, DON'T! Wouldn’t touch them with a barge pole! ** it, wouldn’t kick 'em with a barge pole! Don’t waste your money, honestly save yourself the trouble! Honestly ridiculous!

I bought two different options of a deal, with two different titles, but from the same service company. The retailer didn’t let me to use both, so I asked Groupon for refund but they didn’t accepted. They used to treat their customer much better!

I am a Groupon member. I received a promotional email saying I would get 25$ off a Groupon deal. I selected a deal I wanted but after I selected BUY, I saw no way to enter my discount code. I began a live chat and was told that I would be able to do that as I went thru the checkout process. So I did check out but was never able to enter the code and was charged the full price. I then went to Groupon's Customer Service and began another chat to explain what happened. All they could offer me was $25 in Groupon bucks, to be applied to my next purchase (the 25% off amount that I did not get was $42.50). They said I could not cancel and rebuy because the fine print says "one per person". I am very dissatisfied with this resolution. Beware.

I have used Groupon several times before and all without issue until this recent event, which is about as bad as it gets. Dec 10, 2019 - I receive a promotional email from Groupon advertising an item that my wife wanted for Christmas. Normal retail is about $175. Groupon deal was $99. Dec 12, 2019 - Although 2 other retailers were offering the item at a similar price, I purchased from Groupon. The advertisement said that it would ship within "2 days". There was a hope it would arrive before Christmas. Dec 22, 2019 - I had not yet received notification that the item had shipped, and being close to Christmas I contacted the Groupon customer service. I was told that the item had not shipped (duh) and that I would be notified when it did. Oh well. I told the wife that she would get it after Christmas. She wasn't too upset, but that is not where the story ends.

We booked a trip through Groupon for a kayak adventure in Key West. Did hear anything for 4 hours even though website said 2 hour we would hear. Call the tour company and they had no reservations. Ended up as a scam false booking. Very disappointed.

I went to the San Diego Zoo on Jan the 4th 2020 and purchased tickets through Groupon on the way in, nowhere in the verbiage did it state that it would take more than 3 hours to process an order for tickets. I tried to get ahold of someone at Groupon but they do not have a customer service number and their Chat support was down for some reason. I had to buy the tickets at the zoo then later that day groupon finally processed that order and charged me for the tickets I had already purchased. When I contacted them for a refund they told me that they could not and would not help me with this and basically stated the sale was final. This is terrible customer service to say the least and I will never use this service again, I would also warn anyone thinking of using this joke of a service that if you encounter a problem they will not help.

My Groupon bucks were earned by the purchase of a vacation package. So, I earned $150. I only used a bit and thought I had more time to use them. There is no way to know when they expire when using the app, only on the computer. I always use the app. So I am out of luck. I thought I had more time to use them, but when I went to use them this week, they were gone. They expired 6 days prior. I called and asked for them to work with me in any way possible. They put me on hold for hours at a time and in the end refused to do anything. Their app is not set up with any reminders, there were no emails. Just $116 gone.

Bought gateway Groupon deal for Ramada hotel, have provided worst nastiest room because I booked room through groupon, total discrimination. Groupon didn’t take any responsibilities, won’t buy anything again from groupon. There are so many other best sites to get the deal. Groupon is pimp.

Groupon had an advertisement for what is known as float therapy. The advertisement gave you the option to purchase one two or three sessions. However at the very bottom of the advertisement is the title fine print, which I did not fully understand. The fine print states only one voucher per person. However, the fine print did not explain is that the purchase of the item or only one of the three purchases. I tried to get a hold of their customer service in order to obtain clarification. It was very hard to get to customer service. I ended up having to write an email. I asked if this was for only one of the three sessions to please and if so Cancel my order as I was still within the timeframe that I could do this.

Imagine going to a restaurant and giving the waiter your credit card to pay for the single meal you agreed to. You made no other purchases or commitments. Afterwards, after hiding and making it difficult to find him, he refuses to return your credit card saying that he’ll consider it and try to get back to you in 30+ days. He would be guilty of theft and you would call the police, correct? This is what this company does with every one of their customers..in this case, me. They notified me there was unusual activity on my account (that I accessed/used once in 2017). Long story short, their intentionally convoluted process for requesting deletion only emboldened me to move forward with my demand to DELETE, not deactivate, my data and credit card data.

Mostly all the bra's I purchased was damaged. Either one to three fastening clips are bent where they're not able to clamp in the holes in the back. I'm pissed, and some are bigger fitting than others.

Did a search for an event I know is happening near me on Google. It pulled up Groupon. Got awesome deal. Bought package of 6 tickets. Got to event with 5 others and was told at gate they don't take those Groupon. Those are the Groupon for the same event in California. Nowhere in what I purchased does it say California location until you open view and print voucher and it's tiny and you must make purchase prior to viewing and opening voucher. Person at ticket window said hundreds of people going through same nightmare. Now I w/o t get a refund I will get Groupon bucks and I never want to use them again so I am calling my credit card company and doing charge back. This isn't the only trouble I have had with them. I can't warn people enough to think twice. I am not sure how they get away with what they get away with.

Groupon is a SCAM! These people is a scam! I did START hotel reservation with them and they charge me, I got 2 rooms for my family and I got confirmation from Groupon, but when we got to hotel there was no any reservation on my name and these dates!!! These people just spoiled my vacation, there is no hotline to call, me and hotel clerk try to contacted them about an hour and all the numbers not going through! I will definitely contact my lawyer regarding this issue!!!

I never received the item I was buying. Apparently there was a time limit for using the coupon. This was not clearly advertised. I won't use them again. The item I purchased was a blanket with photos. It took time to put together the way I wanted and then it was too late. I was only out $8.00 but still it was annoying. Also the picture showed a blanket with several pictures and the price was for only one picture.

I was reviewing several getaways. I went into one to see the details of the trip and they automatically charged my card. Trying to deal with customer service was not a good experience. They were "sorry" we will refund but you have to wait. I did not consent to any purchases but since they had my card from a previous purchase they automatically charged it. They did not care one bit and now have to wait for a unconsented transaction to go back on my card and will take 5-7 business days. Be careful when reviewing deals. Make sure you don't get charged without your knowledge.

I purchased two hotel rooms for Dec 23rd in Downtown Denver. A week before the stay I only received one confirmation from the hotel. I called Groupon four times and sent emails asking for help. Each time a customer service person would say they were escalating my request and I would be contacted in 48 hours. That did not happen nor did the problem get resolved. I had to pay twice the amount of the Groupon to secure the second room after I had already paid for it with groupon. I originally called on Dec. 18th and it ti now Dec 27th and still no resolution. I was told they emailed the hotel and did not hear back. I called the hotel and Marriott multiple times and someone picked up every time. I would suggest never buying a hotel groupon. There is absolutely no guarantee you will have the reservation when you show up and no customer support to help.

Lost one ticket for my son during purchasing because the website was the error. Even I got confirmation after that. I was not able to open Voyager. Called customer service. Told my order was cancelled. It was supposed to be present for my son.... Merry Xmas.

I contacted Groupon and told them that the vendor is not as described when I purchased. It has been over a year since my attempts, but I still don't have answers from Groupon. I have not been using Groupon, but I am being charged $4.99 monthly for a Select? What is that? Never authorized!!!! I have not been using Groupon for almost a year, and why am I being charged for this Select????

I purchased a restaurant some time ago and it is set to expire in a couple of weeks (oi/09/19). So this being the Christmas season I invite friends out to lunch thinking I will use my voucher at lunch. The short of is that after me, my 2 guests and the waitress none of us could get the Groupon App to work. We kept getting an error message that the server was down. Besides embarrassing the voucher to work it also a financial loss as I will not be able to go back to the restaurant before it expires.

I bought 3 tickets for an event. They charged me twice for a total of 6 tickets. As soon as this came to my attention I tried to refund the extras, I was able to get 1 refunded. The CS then lied about it.

I ordered a comforter from Groupon to donate to a family on December 8, 2019. I got a confirmation email. When it hadn’t been delivered 9 days later, I went into my account to try to track it. Only then did it appear that my order not only did not have tracking info, but it had been refunded! However, NO communication was ever sent to me to notify me of the cancellation! So then it was a week before Christmas, I’m confused as to if this comforter is being sent or not, and I had to scramble to get another comforter to donate before I left town. How unprofessional to not communicate with your customer to let them know of any changes to their order!

Despise the lack of transparency with Select. Sure, the tacky practice of auto renew and charging your card after the first free month is a commonplace. But unlike most other subscriptions, Groupon doesn't have the honesty to send you a monthly receipt or bill email notifying you when your card is charged. I always find that a low brow and shady way of doing business. Finally, when you do catch the membership charge while reviewing your statements, cancelling membership is not straightforward. I couldn't easily find where to do it in the Groupon app, if it's possible to do in-app at all. Even on the desktop browser version of the site, I had to dig for a bit. Either the Groupon web team stinks at UI (doubtful) or it's deliberately designed to be obscured/inconvenient. That always rubs me the wrong way. Either way, it's ultimately my fault for being foolish enough to have a payment method saved and not being more vigilant.

I ordered 2 of these deals. Never received. Started receiving emails from the website to please leave good feedback, and they would send gift cards, or different treats. They said they lost their supplier. SCAM!!! Cannot reach anyone at Groupon to tell them to review this item, as it is not legitimate.

I’ve now been screwed over by Groupon twice. Never again. First time, I purchased vouchers for a Las Vegas show. Received an error during processing of order and notified card not charged. Then two orders processed and I was charged twice. Fine print said no refunds. They sent vouchers to show as 4 tickets instead of two sets of two. Today, I had an order that was a Christmas present and was scheduled to be delivered today and they cancelled order due to not going having enough inventory. Really 3 business days before Christmas. Do not buy from them. Customers are not first.

Please do not buy anything from Groupon. It's clear that they aim to sell customers products or service with the lowest quality under the pretense they are getting a good deal. This is total scam and the customer support is a joke. I purchased two tickets for the xmas spectacular show. Groupon had a low price for "Side Orchestra" and a higher price for "Orchestra". Anyone would assume that if you paid a higher price for orchestra, you would not be placed on the far end of the theatre (side orchestra). WRONG. This is exactly what happened to me and they refused to bulge. They failed to specify that while '"orchestra" is a higher price, chances are you will like get a "side orchestra" seat anyway. They used technicality to justify their action but where is the ethical standards? Where is the moral? Where is the customer satisfaction? Never again will groupon see a penny from me and i will continue to warn others against making the same mistake i did.

I ordered 3 items in the same order. Got only one out of 3. Waited for 2 weeks after the due date. Can't contact the live person. Never got my order, so I don't have couple of gifts for my family. I will never use them again.

I bought a $119 auto detailing as I had some guests coming from abroad. When I went to redeemed it was showing as already redeemed at 6:45am. When the shop was close. I contacted the Groupon support and they said they are useless and can only rely on service provider words that he started his detailing shop at 6am. Service provider won't even pick his call. Complete scam. Money down the drain. I rechecked later. Groupon updated their service provided time to cover their track from 6:45 when the shop was closed to 8:43. Good I always take a screenshot.

Alright, so here's my story. I wanted to buy an FM transmitter (a radio device for your car) and saw a good deal when I googled it and Groupon showed up, selling a reasonably priced one. I ordered it and waited over a month, in which the Groupon policy stated that it should only be a maximum of 21 days for your parcel to arrive. My item still hadn't arrived. I contacted customer service, who themselves was actually very nice and offered a refund in groupon bucks (which you can only use to buy items on groupon). Take note customer service replied to me after 48 hours. I accepted the refund offer, It seemed fair enough, so I accepted the offer. To use up all my groupon bucks, I needed to buy another item on their site. I decided to order a '32-piece makeup brush set', which was more expensive than the amount of groupon bucks I had, but I had to use them all without buying the same item again (transmitter) so it was a bit pricier.

I have fed up with their customer services. I ordered two packages of massagers on black Friday. When I got the package first time, one entire order was missing and another order was missing an item. I spent so much time dealing with customer service for the exchange of the missing item and the re-order of the missing package. As the exchanged package arrived, the package was missing more items. This is the worst on-line order experience that I have ever had in my life. Their service is a big joke. Won't do the business with them anymore.

I have had many chat conversations from Customer service in India about a Restaurant out of business and has been out of business for over 2 years. Customer service cant comprehend my English. I finally talked to a live agent and I am most certain they were in the Philippines and therefore she could not comprehend English conversation. End result NOTHING.... They are selling goods that doesnt exist.

I'm in the process of having my credit card company dispute a charge for an item that was returned that shows up as being received on Groupons Track your Return section with a reference number, but unable to speak to a rep, only repeat emails that go nowhere. Will update when resolved.

The site would not show me a redeem code. When I try to contact Groupon to solve the issue, I found the phone number no longer works. Just a recording to go to website (where I got the number). So I emailed. Guess what, that is no longer supported either. Told me to go to FAQ. Really. I have purchased many items from here and in the past it had been easy to work with but obviously a lot has changed. So since I can redeem and there is no one to contact, I guess I am out of my money. That is stealing.

I bought Groupon coupon August 2019 for oil change for $27. Once I called today Dec 11 2019 to book an appointment, the merchant ITAL MOTORS EDMONTON AB CANADA, say I have to pay extra $20.(?). My groupon coupon has not been expired. Still more than 25 days remaining.???

They are Thieves, SCAM run away from Groupon.... So I returned a suit for a smaller size, paid for both, Groupon refunded for one, we are all good. Then about 30 days later Groupon decided to take back the 64.75 they had refunded straight out of my account. Zip. It was gone. I online chatted with a pretty nice guy but was clueless and could of course not actually do anything about any of it so he said he would check on it and we hung up. No better off than when I started. About 12 days later Groupon said, "Here is the 64.75. We are sorry." Then on Dec 4, 2019 the Groupon bucks were voided by customer service again, Thieves. Theft by deception.

They are terrible when wanting a refund for a Groupon unable to use. I spoke with them and have a conversation in an email stating I would get a full refund back to the original form of payment and did not do it. When I called them they said they could only give me groupon bucks!! I spoke with a manager and told them I had it in writing and they said "Sorry you were misinformed"! I cannot get my money back!!! I will NEVER EVER do business with a company like this again and neither should you!!!!!

I made a purchase and was charged twice. I have called customer service three times and had my problem escalated twice because customer service can see the error but cannot fix the problem. When I get a response from escalation dept. via email they just show me my Groupon account purchase of $180. They do not address the bank statement where I show the two $180 payments taken out of my bank account. What kind of scam is this? I've made purchases with groupon for over ten years and although I've had issues before they corrected the problems quickly and the customer service rep over the phone was able to make the correction. Now all issues are addressed by email and you can't even respond to the same person who emailed you or call them directly to inquire about the specific problem you have. What a nightmare!!!!

I ordered one product off Groupon, they shipped something completely different. The return seemed easy. That was true other than them crediting my credit card for the full amount. Even though they shipped the wrong item they will not refund the shipping charges. I'm still waiting on the credit to my card two months later and at least 3 contacts with them.

I ordered two products and then realized that the color was wrong. All I wanted to do was change the color but there was no way for me to do that when it said I could edit my order. I had to cancel the whole order with intention of reordering it correctly. The minute that I pressed the submit button the money was on hold in my checking account so I could not reorder it as it would have attached to my account twice. I contacted customer support and was told that the money would be released in 2 to 3 business days. It is two weeks before Christmas and I need the money. It just strikes me as disgusting how they could take the money in a matter of minutes but take 2 to 3 days to release it back on my account.

On Friday, in a room full of people, we were looking at things to do this weekend on our phones. I saw Gaylord Ice! Exhibit at National Harbor. I wanted to check out the cost for 7 of us so when I picked 7 tickets to see it just purchased them, it didn't even ask to verify card or anything, just wham, a purchase. I of course freaked out. I just wanted to see the price, so I chat with Groupon. They say, "Nope sorry, money is ours now" and the Supervisor even hinted that I was lying about the automatic purchase. I wrote to the BBB and complained, same response. Contacted my bank at the same time I was on Groupon chat and told them they were refusing to refund, All this within minutes of the charge! Bank said they filed a dispute and canceled my card. Never again, Groupon.

The only reason I rated Groupon 1 star is because there is not a no star option. Was trying to get more info on Bobblehead deal. Clicked on item to obtain more info. Unlike reputable merchants, website immediately placed order. No customer service phone # and not easy to cancel or get more about voucher info online. Called CC co. to at least get phone # to call. They cancelled order for me immediately.

I always order phone cases, screen protectors and chargers for my phones. They are way cheaper and good quality and I always receive them quickly. I have also used Groupon for family adventure trips such as zip lining and water parks. Never disappointed.

Groupon sucks if you are a person working with them. Customers buy a voucher but don’t contact us for booking and we have no contact info at least a number to find out when they want to book and they end up expiring soon and groupon is so in on their word of keeping every info of the customer secret. I’ve never heard of this craziness. I will not recommended anybody with this service with groupon until they update their mess here.

I received a charge on my account for a membership I didn't sign up for, took forever on Google to find a way to contact them. Once I contacted them they cancelled the membership but refuse to refund my cash money. Offered me Groupon Bucks. Informed them I didn't want the Groupon Bucks. I wanted my actual cash back on my card. Informed me they would review my claim and contact me in 8 hrs. That didn't happened.

Groupon has now managed to seriously disrupt my plans and my personal finances twice in the last two months. I booked a hotel through their website this past October but upon arrival, the establishment had NO RECORD of my reservation. They almost weren't able to get us a room but finally found us accommodations contingent on receiving an email from Groupon by the end of that day. Then, our car was broken into while parked in the hotel's lot so the manager issued us a full refund and emailed Groupon to confirm this promise. Groupon not only didn't respond to the hotel manager's email, but they also ignored me and my husband's emails for roughly 3 weeks.

I have 2 orders that were paid for and I have to go to another site to redeem the items... I've not had any success with this and Groupon does NOT have a customer service line anymore... It's all online. WILL NOT BE USING THEM AGAIN.

I purchased a Boat Parade Groupon for Davey's Locker & was unable to use it due to health reasons. It no longer appears under my account & every time I go to contact Customer Service I get an ERROR MESSAGE. There is absolutely NO WAY to contact these people to get a resolution. I want a refund for this GROUPON!

Groupon NEVER AGAIN... Groupon is a rubbish and appalling company that doesn't have any respect for their customers. My husband made the huge mistake of following someone else's advice and made an order with Groupon. Paid £50.00 for it and what they have sent it's just disgusting.. Let's say that it's not even suitable for my dog.... I will make sure I post this all over the Web. I will make a proper complaint. They should be ashamed of what they send to their customers. My husband is also trying to contact them but they haven't bother to respond yet.

Here's the thing. The prices of the items before Groupon's "savings" are super inflated and almost ALWAYS WRONG. This primer costs me maybe 7-8$ MAX online or at Ulta. Groupon however states this product is 88$. UM WHAT LOL. 88$, REALLY! That is so incredibly wrong its hilarious. Oh yeah, up to 88% savings here. Do not use groupon, huge scam.

I had to literally followup with Groupon to refund for my purchases, since they show delivered and nothing reaches me. It's been a long 2 weeks, I had to keep on begging for my own money. I prefer Amazon more than groupon, where at least customers are better protected.

We booked this holiday through Groupon, as a tour package called 777.. actual COST $777 each X3. We live in Sydney, but booked Melbourne to China, even though we'd have to pay for domestic flights too, as Sydney was sold out, but we thought it'd be worth it as the deal was so cheap. We contacted SNA many times to find out the actual day the flight leaves. Always they said, "We're not Sure probably 7th or 8th November." Finally we get confirmation after months of calling, that the flight is on the 8th Nov, and flights always leave in the afternoon around 4 to 5 pm so you'd be safe to get there about 12-1pm.

I purchased a Groupon for $35 a couple years ago to a place called Sparadise in Hollywood. When I tried to redeem the voucher, Sparadise made it almost impossible to redeem by not answering the phone or responding to my messages to schedule. Weeks later I finally got a hold of someone. Told me I would have to pay an additional $20 fee to use the Groupon. Nowhere in the fine print does it state this on the voucher or on the Sparadise website. I was pretty upset from the entire ordeal and decided that I didn't want to visit a business that operated this way and called Groupon to ask for a refund. Groupon repeated over and over that they didn't know why the business would say that and refused to issue me an account credit or any kind of refund. They said I would need to deal with Sparadise and that the voucher value of $35 could still be used toward a service.

My daughter purchase a certificate for a spa for my birthday and paid $85.00. I could not find time to get an appointment due to work obligations and seeing that the certificate was going to expire in 2 weeks I called the spa to see if I could get an extension on the expiration date and after talking to someone who barely spoke English she told me they could not extend the expiration date. I contacted Groupon customer support (which is now not even a functioning email address) and the customer service rep told me due to their privacy policy they could not discuss the certificate since I did not purchase it myself? Huh? This was a gift given to me from my daughter so I presumed the certificate belonged to me?? So my daughter tried several times to contact them with no success.

I purchased a voucher with a 4 month expiration knowing that I wouldn't be using it for 90 days. I called to set an appointment weeks ahead of expiration and told they were booked out for 2 months and wouldn't honor the voucher, but I could pay the difference of full price! When I called Groupon to complain, they just said they'd give me my money back. They totally missed the point that the vendor should have to honor the deal since it's their fault they can't accommodate me for weeks and the voucher hadn't expired. If I needed to schedule within a week of purchase, then it should have been specified under Conditions at time of purchase. Groupon Customer Service used to be local and great, now the help center has been moved out of the Country and is Terrible!

Contacted them immediately when I realized the Groupon was for new clients only, they never got back to me, and when I tried to use the chat feature, as soon as I log in it becomes unavailable. I didn't receive a response until after it was expired, and they told me I could still use it at face value, which was a lie, the place would not accept it as a credit towards services either.

I recently purchased tickets from Groupon for a Second City Show. Long and short is the tickets ended up being 90 dollars Canadian. Even at the USD price of 30 dollars, they are cheaper to buy directly from the Second City Site (28 CAD). IN the fine print there is no information that the price is in USD or that they are General Admin tickets. So I could have had the same tickets for about 60, but with the Groupon deal I paid 90, that is a savings of - well nothing - a loss of 30. Bye Bye Groupon and be cautious people.

Had a horrible experience with Groupon Goods. They shipped the wrong item to me, and then took a week to authorize a return of the wrong item. Will require me to wait another 3 weeks to receive refund and I must repurchase the item for a higher price because it is no longer on sale. I then need to go through a whole separate process to get a refund on the extended warranty that I purchased with the item. In the 21st century, the process should be a lot simpler and quicker.

I bought 13 piece kitchenware, unpacked it and started using pans etc and it looks the part! However day 2 and we plug in the kettle and it blows the electrics so it's faulty. Groupon expect me to send all 13 pieces back to get a refund! They could send a faulty product in every order knowing customers are not in a position to repack all 13 items and send them back! SCAM If ever I have seen one! Now having to spend 37.99 to buy a separate kettle to match the set from Currys! Will never buy from groupon again so beware!

I tried to purchase Cedar Point tickets through Groupon. They charged my account multiple times for tickets at one time. I had a charge for 12 tickets then 5 additional then 4. The 12 tickets were refunded. The other tickets I had to get my bank involved. The number they provided don't work at all. Then the online mess doesn't get you a response at all either. At one time a message said they were having technical difficulties then a picture showed saying they were taking a coffee break. I was pissed. Me and my family drove 3 cars of our family there to go to see the Point, stay in a expensive hotel longer than we planned because we were trying to get our tickets or our money back which never happened. We end up buy tickets through Walmart. We had to buy tickets all over again.

So I bought a bathing suit, it came too big so I wasn't able to exchange it for a smaller size. Don't waste your money unless you know it's going to fit for sure. Dimensions on the website are all the same for all sizes. The operator couldn't speak English well so she had a really hard time trying to pull my account, she wouldn't transfer me to a manager so she decided to tell me that there was nothing she could do.

I bought a voucher through Groupon this afternoon. I had nothing but trouble with the code they gave me when I tried to redeem it on Photoshop, it kept saying invalid code. I had to contact them twice to find out why and then they gave me some random code that did work. I'm buying off overseas sites in future, you don't seem to have the same trouble with them.

I booked tickets for my family and I to visit the Ripley's Aquarium in Toronto Ontario from Groupon.com. I did the research and found that what Groupon was offering was a deal and would save us some money so I booked it. About 20 minutes later I saw on my VISA bill that Groupon charged me in US dollars. As I live in Canada, and was booking a Canadian attraction I was unaware that the so called deal was in US dollars. Even upon purchasing the tickets the currency was not listed beside the price. HOW a company can charge you in a different currency and thus not be forthcoming about the true price of something is an absolute scam.

Disappointed that I found something I like in Groupon, and I was not able to log in at first. Contact customer service and they reactivated my account. I log in and was about to make a purchase when I notice my gift cards were gone. I contact service rep and they said that my gift card expire. The customer service rep was not able to help me with that issue. She said that my gift cards expire 10/31/19, because my account was inactive (meaning that I had not made a purchase). I mention to the customer service rep it would be nice for them, to let us customer know. The only thing she said to me was sorry for the inconvenience.

I bought Regal cinema Groupon. When I went to redeem it in theater they were unable to redeem that. I called groupon to refund me the paid amount. After requesting call I was able to connect with rep but they were unable to help me. When I called them if I can call to supervisor they put me on hold for 30 mins & said Supervisor was busy. I hang up the call after spending my 48 mins on call without an outcome.

We booked travel package to Thailand, Singapore and Bali few months ago via Groupon. All payments were made. However, one month before travel date, Groupon e-mailed us and let us know that they can't make hotel reservations and would like us to cancel the trip. Stay away from this company. It is a scam.

GROUPON Officially Becomes a Scam Company. Recently I purchased a 4 tier clothing drying rack from Groupon with the expected that the item would not only be in new condition, but would actually last me and my family for a while. Unfortunately, that was not the case. Even with my low expectations, this now scam company we call Groupon has found a way to come in way below my expectations and lie and cheat me out of my money.

Purchased a one eyebrow waxing. Received three waxing. Could not cancel for two months. No actual customer service. It is a farce. After telling Groupon about this for two months, no refund. Text answers only repeating same message. Then connected to a service to use. They charge 14.99 a month on credit card. Say you can cancel at any time. Because of my experience and 100.00 later did not trust that I could really cancel service after a month. Will cancel my groupon. Have spent too much time trying to resolve this issue. Do not spend your money or give groupon your credit card number. I feel taken advantage of by Groupon, who conveniently dodged my issue.

Bought a Groupon for Universal Halloween Horror Night. Then I couldn’t use it because of work only I’m California. Couldn’t get in touch with Groupon for a refund. Website won’t work or online chat and email never responded. Called my credit card to cancel purchase and they said Groupon said it was past the refund. But Groupon refused to refund me stating that it was past the refund time. So Groupon has my money and won’t return to my credit card. Groupon has zero customer service, no phone - only a recording, no email response. I actually tried to use the Groupon for another procedure because I couldn’t get the refund and the Groupon is a scam.

Bought a Groupon for cosmetic use. Then I couldn’t use it because of health issues, couldn’t get in touch with Groupon for a refund. Website won’t work or online chat and email never responded. Called my credit card to cancel purchase and they said Groupon said it was past the time for refund. On my Groupon it shows that my Groupon is refunded, but my credit card says Groupon won’t give them the money back. Groupon refused to refund me stating that it was past the refund time. So Groupon has my money and won’t return to my credit card. Groupon has zero customer service, no phone - only a recording, no email response. Live chat will cut you off before any progress can be made. I actually tried to use the Groupon for another procedure bc I couldn’t get the refund and the cosmetic facility. Said Groupon has the money and my Groupon was canceled. Groupon is a scam.

Thought I was getting a deal through Groupon to purchase a five year TSA-pre-check for $129.50. It was advertised through Groupon as a 44% savings. After downloading my voucher they directed me to the TSA site where I found it was only $85 for the 5 year deal. Additionally you have to physically show up at a designated TSA office to complete which I can not do in the time frame allotted. Since I already downloaded the voucher they would not give me refund. They are currently reviewing my case and I will update once they respond.

I purchased two "getaways" through Groupon and although the stays themselves were great and Groupon prices were good, I was 100 percent completely unable to get ANY customer service with questions I had about my purchases. Both kept showing up as "processing" and I never received the email confirmation I was told I would receive. There is a 1-800 number listed as customer service but it's just a recording telling you to use groupon.com/support. And so when I tried going to that website even though I wanted to actually speak to a human being, I was still unable to communicate with someone to get my questions answered. This was mainly because when you go to the website you need to select a category or type in keywords to get help. None of the categories fitted my question and every key word I typed didn't give me any option to get my questions answered.

Groupon is the biggest ripoff of life, and I will absolutely never use them again. I purchased an event while traveling. I searched "Seattle Space Needle", which brought up 1 result. Not being from the area, I literally knew nothing about this place, and everything advertised on their Groupon was that it was the "Skyview Observatory". Again, knowing nothing about this, since I'm TRAVELING, I thought this was what I needed, purchased the groupon, TRAVELED TO THE DESTINATION by public transit, only to find out that it was in fact that for the Space Needle, it was for somewhere at the opposite end of the town.

Product was not as advertised on Facebook. I ordered a plus size bag and it was very small. Tried to navigate their website to print a return label and it kept redirecting. Impossible to reach anything helpful. No response from customer service. I will never order anything from them again. Buyer beware!!!

I have been a GROUPON customer for years but the last year of purchases has been horrible. I have gotten the worst wax job and lip injections ever. I even paid for an event for a certain day that did not happen. Trying to get in touch with customer service to get my money back is almost impossible. And, when I finally did get in touch, never received a response. Customer service is horrible. Plus, I've ordered products that were either broken or incorrect from the description. I tell all my friends to not use Groupon. It's not worth the hassle.

I ordered this item through Groupon on September 3, 2019. It did not arrive so I called Groupon and they re-ordered it. It still did not arrive so I called again and they reordered it again. It still has not arrived! I asked Groupon who the vendor was so I could contact them directly and they would not tell me. I think this vendor is not legitimate and agree with other posts that Groupon needs to screen their vendors better. This was my first time ordering a product through Groupon. Needless to say, it will be my last!

Purchased 60-Minute Laser-Lipo and 15-Minute Cavitation Treatments at The Skinny Spa in Sherwood Park Paid 89.99 on Groupon. When I went to book the appointment through the Spa's web page the price listed was 69.00. So far one is willing to give me a reasonable answer to why the price is not the same.

I bought a Groupon coupon for a restaurant. The restaurant refused to honor it, saying that that it is now a new business under the same name. I tried to email Groupon and received a reply asking me to supply information. That was days ago. No communication since. There is no way to speak to a customer service representative. No phone number exists. So, as a last resort, I asked my credit card company for a chargeback.

The worst experience from online buying I have never encounter! The Zero Gravity Chairs were broken and bent, as for the Lantern it was not the one in the picture. It looked like it was from someone garage sale (used) And when I tried to get ahold of someone (Groupon customer service) Just a recording and nothing on the Groupon site but how I can return the items for a fee!

Groupon billed me twice for the same item that I didn't want. It took me forever to try to get ahold of customer service to cancel this order. I sent them several emails with no response. Two weeks later when I finally was able to get someone on the phone they would only offer a refund to one of the items and then I had to take Credit to buy something else on Groupons. I will be informing all my friends and family to stay away from Groupons.

Groupon charged my card without my consent To sign me up for their Groupon Select. When I reached out to them there is no phone number to call. You have to chat with someone on the web who probably isn’t even a really person... And when I got upset the person closed the chat and banned my Groupon account so now I cannot even login anymore ...and my account has all my person info and debit card attached to it. This is illegal and unprofessional business. I will never use Groupon again!

I tried to purchase tickets on Groupon. The URL they referred me to had a DNS error. I tried to contact Groupon by phone (no one answers), using their app and on their website. None of these worked either.

My Groupon was hacked and someone bought a night at Wilderness at the Smokies Resort. I didn’t know it had happened until I checked my bank account and the money had been taken out. I contacted Groupon and they only have a live chat option that was not helpful. I contacted my bank to begin a dispute and after a couple months Groupon refused to return the money back to my account because I didn’t cancel the reservation within 4 days! I never made a reservation! I do not plan to ever use them again. The customer service is not helpful at all and it is almost impossible to get someone to talk to. Long story short, I never got my money back or even a credit to use on another coupon. They just kept my money altogether.

I purchased a service through Groupon without opening an account. Was not aware you had to have an account to redeem voucher and when I went to apptmt, spa would not accept anything until I had barcode. Which I did not know I needed nor how to get. It was a mess!!! Groupon took my money, I tried to get a refund, which I CANNOT GET. A MESS!!!!

First of all, you should never buy Universal Studios tickets through Groupon; it's not any cheaper than buying directly through the Universal Studios' website. Secondly, despite what the lame Groupon customer service reps say, the ticket you buy through Groupon is a 3rd party vendor purchase that Universal Studios has no control of what so ever. Thirdly, the voucher has expiration date, and when it expires, you lose the value completely. Lastly, the customer service from Groupon is not helpful at all. They simply copy and paste fine prints in their response and basically saying "you're screwed" and you will not get your money back. To be fair, I have used Groupon for a while and have realized some good savings. However, I would say don't buy any amusement park tickets there. Big ones like Disney or Universal Studios don't discount or sell tickets through Groupon.

I purchased a Groupon for a Papa John's voucher from a specific location 3 weeks ago. The location is permanently closed and Groupon refuses to refund my money. Tried to contact their customer support only to discover their customer support email from their own website is not valid and their customer support phone number tells you to go online before it hangs up on you. I will never buy from Groupon again.

I bought $119 Groupon for a car detailing on Groupon. Planning to use it in coming months. After a month when I went to view my voucher the coupon has already been redeemed. On inquiring with the customer support I was informed that the provider has redeemed the voucher. How in the world can they redeemed when I haven’t been onsite or even talked to them. I believe it’s happening due to lack of control. Provider redeem the voucher and Groupon just trust the provider. Please be careful of bad service by both Groupon and the service provider. It’s a scam.

If it look too good to be true - it usually isn't good! Pass! Don't order!

I purchased a voucher which claimed a 48% savings and bonus discount coupons. When I redeemed my voucher I found that I paid the regular price. I contacted Groupon customer service who told me that the discount coupons were the 48% savings.

I purchased a Groupon for Psychic of Las Vegas and attempted to make an appointment to no avail. Contacted Groupon to get a refund. I received an initial email giving me options as to how they could handle the issue. I responded with my choice and since, have sent 2 more emails. Groupon has not responded. I will NEVER use Groupon again! Can't even reach a real person! This company has no concern for its customers. If anyone knows who I can contact or how I can get my money back, please let me know.

I found a Groupon for a personalized dog collar at a good price. The information from Groupon said that shipping was not included. I searched on and the Groupon information said the shipping cost would be $7.99. I thought this was high, but went ahead with the purchase. You must purchase the coupon and then go to the site to use it. When I got to the site, the price for shipping was actually $8.99, which I had to pay. I felt that this was deceptive and poor information from Groupon.

I made my reservations a few months ago and received confirmation for 2 rooms. My family and I were in Los Angeles for 2 days then driving to Las Vegas where I was going to check in on Friday. As we were leaving California I decided to call our hotel to make sure reservations were all good and to my surprise the hotel only had 1 room reserved not 2 as I paid Groupon. I called 3 times and each time I received fake promises about the escalation team calling me about calling the hotel and getting everything straighten out.

I was charged $4.99 for a discounted services trial, my bad I forgot to cancel it within the trial period. After trying to get ahold of them I finally did a live chat, they cancelled it. I asked in the same conversation if I still had the 30 days to use it, nope it's cancelled so I said since it's only been a day since I paid for it I'll keep it until this month. "Nope. It's cancelled. You are out of luck. We keep your $. You get nothing..but by the way you can sign up for Groupon select." I'll never use them again, total scam artists.

I placed a couple of orders on Groupon and did not receive my merchandise. When I spoke to their rep via chat they encouraged me to dispute the charges via Paypal. They later issued a partial refund for one of the items and made sure my dispute got denied. When I received the denial of my dispute I tried to log in to my Groupon to check the status of other orders and get further information for PayPal. I found that Groupon closed my accounts and blocked my IP address so that I am no longer able to access my account, or their help pages. I have never experienced this business practice and am concerned that I will lose the money that I paid for the items I havent received.

I brought an item on Groupon from a third party and I never received it. I could not get in contact with them and had a lot of trouble for over a month. Groupon's customer service refunded me the money and was helpful when the merchant would not respond. Groupon itself is great but the merchants on it should definitely be reviewed before purchasing! Thank god for their customer service though.

I purchased a hair cut, blow out and mask through Groupon. There were no tiered price options based on length or hair volume, so I assumed, beyond tipping off of the original cost, It was all-in. Upon arriving, the front desk worker automatically noted it would be an additional $10 fee for length/volume. I was disappointed, but in a time crunch, so I ultimately agreed.

Absolutely terrible customer service. Bank is now getting the refund back from Groupon after weeks of emails and disgustingly poor customer service, even after the company providing the product had admitted fault and authorised the refund. Unnecessary pain of dealing with this company, they just bounce your emails around and completely ignore you, hoping you'll go away and they can keep your money. Essentially, just thieves. Highly not recommended.

If you are buying a Groupon for airport shuttle service by Bell Trans, watch out! They will not let you use the service if you don't have a printed copy of the Groupon, even though mobile app has all the information to use the Groupon. They count on people forgetting to bring the hard copy so they can keep your money and don't have to provide the service. Who use paper copy in 21st century??? Called Bell Trans upon arrival at Las Vegas airport. They told me I should be able to get a refund from Groupon if did not have a hard copy of the voucher. Obviously Groupon has denied any refund even though we did not get to use the service. I would give Groupon 0 star if I had the option. I will be paying full price for services than trying to save a buck or two from Groupon...

I bought a window washing service through Groupon. I contacted them in the time period allowed and made an appointment. They never showed up. I contacted them several more times and got no response. When I contacted Groupon, their response was that the window for the voucher had closed. It had closed because the service would not contact me! This is fraudulent when you purchase a service and you don't get what you paid for and the middle man refuses to refund your money.

I have a Canadian Groupon account and have had no problems. I purchased a Groupon for a mountain adventure that would have been $438CAD before taxes had I bought it directly. Turns out it was USD and that was only expressed in the 'fine print'. Groupon failed to clearly indicate the price was in USD. I have now spent $486 for the same event. They will do nothing for me and are blaming the merchant for charging in US dollars. I believe Groupon misrepresented the deal failing to indicate USD on a Canadian site with a Canadian account.

Had a Groupon deal for a restaurant. The restaurant went out of business so I notified Groupon several times. Not only did I not get a refund on my deal, they continue to advertise it. I can't find any way to contact anyone for my refund.

Got some hockey tickets for a game in Edmonton and the first page was in Canadian funds but when it switched to the "find your seat" part of the page it switched to American funds without saying anything.

I bought Cedar Point tickets that said they were good until the 9th of Sept. I took my kids. Drove almost 5 hrs round trip to go to Cedar Point. When we got there the park was closed and our last opportunity to use the coupons was really the 8th of Sept. I reached out to Groupon and they said in the fine print the tickets said the value of the ticket expired the 8th and all sales were final. I read the fine print and sent them a copy of their own terms and conditions that does not say anything about the 8th. It only says expires the 9th and all sales are final which is false advertising. Which would make void the contract altogether because it's under false pretenses. I'm going to look into it but I'm pretty sure it's illegal.

I use to order from Groupon couple of years back, but I didn't order till 2 months ago when I was looking for electric toothbrush. I bought 2 electric toothbrushes for £160 and I suppose to get delivery by 7 working days as they advertised. After second week I contact them and ask for my order which they said we have had some problem with the supplier and all the order will be delivered within one week, then I just wait for one more week but nothing delivered. Contact them again and they said one more week. I just waited for 4 weeks in total but no sign of any delivery. Contacted them and after 1/2 hour chat I got refund which it takes 15 days to be in my account, then they gave me £15 voucher. Next day I order a microwave to use my voucher which again I should get within one week. After 10 days waiting I contact them right now and they said will be delivered in 2 weeks' time as this time they have an issue with DPD. I never buy again from Groupon.

Find companies on Groupon then go directly to the company and pay them. Groupon gets at least half of what you pay which is ridiculous for the company that already discounted their rate. In addition Groupon is very slow to pay these companies.

Their customer services are beyond atrocious. I purchased a deal in good faith, the appointment was booked, I turned up for my appointment and they were closed. Groupon will not give me my money back without written proof they were closed. I have sent photos of the shop closed. They put the phone down on me when I was polite and have ignored numerous emails. I have lost nearly a hundred pounds.

I will never use Groupon ever again. I ordered a Sharp Vacuum, which was delivered within 7 days. Within 10 minutes the motor started to smoke, needless to say the motor was no good. I went online for over an hour to try and do an exchange. I kept getting a message, “something went wrong“. So I found the area to fill out and wait for a call. Prior to that I tried the CHAT service, good luck it’s a bot and understands nothing. Whatever happened to good old fashioned customer service. Well the first call I received was from Maurice whom I could hardly understand due to his heavy accent. I asked for a supervisor, he stated she was on another call and would call me back. I never did get a call. I requested another call again 2 hrs later. This time a woman answered and spoke to me for a few minutes and I was disconnected. They DO NOT CARE about CUSTOMERS. I would NOT recommend doing BUSINESS with GROUPON.

I made a purchase on the Groupon site on August 31, 2019. After making the purchase, they released the name of the vendor providing the service and link to redeem the coupon. I followed the link to reserve my outing just to discover they were sold out for the day I wanted to schedule my outing (next day). I tried to live chat google; but, was unsuccessful because their office was closed. To my surprise they are closed on Saturday & Sunday and the following Monday was labor day. According to their site, all purchases can be canceled within the 24-hour window.

Advertised and sold me a Groupon for a pottery class that was in another State! I shared thIs with a friend and they said the SAME THING HAPPENED TO THEM (how many times have they taken money for things people clearly cannot get to and are clearly a mistake?) When I contacted them they’ve taken no action to prevent this occurring for others and refuse to give me my money back.

I was given a Groupon gift card. Worst idea to make the gift card out of cardboard. When I was trying to get the sticker off the back to get the pin number it ripped off the number so now I have a useless $25 gift card that they won't exchange. A+ for not keeping your customers happy.

Customer Service - This phrase is completely unknown to Groupon. I must admit that I have liked a lot of the products and tickets that I have purchased, HOWEVER, the issue that I have with Groupon is 'customer service' is non-existent with this organization. I purchased 2 tickets to a show in downtown PGH. The redemption instructions said to go to the Box Office starting on 8/29 or the day of the show to redeem the Groupon for a show on 9/15. Which I did-went to the box office on 8/29, but the Box Office tells me that for Groupon - you are supposed to pick up the tickets on the day of the show.

I ordered one item. They charged me twice and sent the wrong item. There is no way to talk to anyone and not only did I have to be inconvenienced with sending the stupid item back they still have not refunded both of my charges. I will never do business with Groupon again! Worst customer service EVER!

I have been given the runaround! All the emails and private messages have led to nothing! I have asked for a phone call from upper management and was told someone would call me and ... no call! My charge card has already been charged for both reservations. A few hours after the expiration of their cancellation period, my daughter was going to need to stay with me at the resort. I called the resort and they don’t allow dogs. I asked through emails if my reservation could still be cancelled and they said no. It was only then that I noticed they had double booked me for another unit at the same resort. I did not order this and so far they refuse to refund that second booking since it was outside their cancellation period. I didn’t even know it existed prior to their cancellation period. I understand that they won’t refund the one I booked, but I did not have a reason to book a second condo for the exact same dates.

Purchase Of: Marco Vitale Men's Driving Loafers. I stumbled onto a site, Groupon, while I was in the United States on vacation and practically fell in love with it because of the wide variety of offerings that they had at the time. Unfortunately however, or rather, fortunately (due to recent events), I didn't get around to making any purchases while in the States. After returning to my home country, Jamaica W.I, I decided that I was going to give them a try. But I realized that they only shipped within the US and to Canada (If there are other locations that I overlooked, apologies) so I had to put the purchase on hold until I was able to locate a customs broker who had a warehouse in the US to facilitate shopping on Groupon's site. After finding one, I was so ecstatic. I scoured the entire site almost, loading up my cart. I went so overboard that the site prevented me from adding more stuff to my cart after a while.

I recently bought a. “Grade A” refurbished Apple MacBook Air computer through Groupon. The computer on the outside looked great, practically brand new. Within 2 months the computer completely stopped working. We called Apple to see if they could help us. We went through their protocol to try to restart it, still nothing. Next, we took it to Apple and they checked to see if it was a battery issue. Nope, not the battery! Apple says that for them to look at it, it will be a charge of $495, after that, whatever costs in addition to that flat rate will be added. The guy at Apple said that he thinks it’s probably the processor, but won’t know until they look at it in more detail.

The company I bought the Groupon for wouldn't honor the expired value because they didn't offer the package any more. The company told me to contact Groupon. Groupon told me there was nothing they could do. The company I bought it from then informed me they dont get the money until it's redeemed so basically Groupon took the $100 forever. Additionally, the customer service rep was extremely rude and condescending. DO NOT BUY FROM THEM!!!!

Printing the voucher from the Groupon purchase was excruciating! It’s hidden under multiple clicks. I accidentally hit the redeem button while trying to print the first voucher and apparently I lost my money on it! I got an email to review the restaurant that I didn’t even go to yet!! After 3 emails and 2 attempts to reach Groupon, I am still trying to resolve this. I will NEVER order from them again. The aggravation is not worth it.

My credit card had expired so my deal didn't go thru, no problem, however they provide a link in the "failed" email to update that doesn't go the page for updating, then you reply to the email for help to have the email returned. It wasn't a no-reply email address. I'm tired of companies that make it difficult to contact them. You don't wish to help me when there's an issue but want my business, no thanks.

I order online 3-5 times a week, mostly Amazon. Saw a FB promo and decided to wander on to Groupon. Good Lord they are awful! Order was for 4 items and one service. After attempting to place the order I realized the card number and mailing address were out of date. Card failed obviously. The iPhone app makes it impossible to retrieve an order to edit it. Chat is ZERO help - they give you canned answers and won’t really do anything. I have deleted their app and will NEVER as long as I live use them again. I will delete any pop-up ads on FB or elsewhere and block them permanently. I’d rather pay more than to deal with them!

I purchased shoes through Groupon on July 31, 2019 using PayPal as my form of payment. I received the shoes in the wrong size (11.5) and returned them, asking Groupon to send me the correct size (11) that I originally ordered. This, by the way, has happened before in a separate transaction. The replacement pair never came. I contacted Groupon customer support and they gave me three options, an exchange, refund in "Groupon Bucks" or original payment. I opted in for getting my original payment refunded. Instead you proceeded to refund me in "Groupon Bucks", which I won't use as I no longer will be shopping at the site due to the terrible customer experiences I've had.

Groupon routinely has glitches and I'm more than one occasion I've had a problem with them improperly charging me. This last time that I've tried to book a hotel room their website was having problems and did not process my purchase. I received no email, no confirmation, and the Groupon did not show up in my Groupons. They ended up charging me twice and when I called to correct this issue they try telling me it was my fault and made me go through this process that took a couple days and put me in a financial bind because of the overcharges. You can't even call and talk to somebody with this company and they are rude on their chat. They do not handle customer issues in a timely manner and seem to have little or no regard for customer service!

I only use Groupon on occasion and as such deleted the actual app, they charge me $4.99 /month for Groupon Select and I never signed up for it! I never clicked on no free trial or anything. So I go to their site to figure out what's going on, not only can I not cancel said subscription until January, but when you try to go to cust support you can't actually email or live chat for anything! You can't even get them on the phone! The number just has an automated message telling you all the things you can do on their website! But you can't because there is no way! Scammers! I can't wait till I get a hold of you jerks!

I have tried reaching out to Groupon with no luck through their phone numbers, email, customer support, my stuff with no luck whatsoever. I was suppose to receive 5 codes to redeem for coasters but only received one. That code is **, which I have redeemed. I spoke with Diane at Personalized Mall & she informed me that I needed a total of 5 codes. I am out $50. If you can be of any assistance that would be great. I don't think I'll be purchasing from them again. Thank you.

This is a direct quote from an email I received from Groupon when i disputed 4 items ordered, a service and a restaurant deal purchased AND signing me up for their Select program: "Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened." 4 separate transactions made accidentally all at the same time? Highly improbable!

This "offer" is supposed to give you instant cash back back to your account when you link your cards. I have tried it 5 times and it has only worked twice. I end up having to write/contact Groupon and email proof of my receipt. The research can take days with the outcome usually being a credit in Groupon bucks instead of the cash back! Strangely, even with a receipt, they "can't find proof of the transaction." Shady company!! Going to use my "Groupon bucks" and be done with them forever.

On August 16, I purchased a small boat outing for 4 people through Groupon...which I have used numerous times. This particular time, I was charged, was never emailed the vouchers for redemption and then 2 days later the purchase was, armed as redeemed. I am now going back and forth with all 3 merchants to get this resolved. I called Groupon and I also tried a live chat... the operator ended the chat after ‘reviewing’ my information, order number and Groupon number. I have to say I am very disappointed in Groupon. I wonder if Tiffany Haddish knows the type of customer service they are providing to their consumers.

All of my friends rave about how great Groupon is. (Lies.) I purchased a Zombie Scavenger Hunt for our Trip to Atlantic City. First of all it was too much trouble to download then you have have to go to a place and your guide will help you through your mobile phone and check your email. Unable to get the app going the so called ”guide” was useless. After 30 minutes of frustration we attempted to contact Groupon. No customer service. There is no one you can talk to. You have to email or “live chat” which did not work. Very disappointed and will never use Groupon again.

I used to love ordering from Groupon. If you had a problem with a merchant, Groupon went out of its way to help. That’s not the case anymore. We bought a Groupon and tried to use it but 1) the merchant didn’t answer or reply to our first three attempts to schedule. Finally the merchant answers and we scheduled our session. We drove out to the address only to find no sign of a business. We called the merchant and surprise surprise no answer. I reported this to Groupon. The first guy said, "Prove to me they’ve gone out of business." The second one said, "Make efforts for 7 days" Why is it my job now to reach out to their merchants??? Looks like I’m eating $45 and just not shopping on Groupon anymore.

I went to Sam's Club and was told due to the changes from Groupon they no longer have the information from Groupon to open my account as they once did when I purchased the Sam's membership in the past. I tried contacting Groupon but there's no customer service number to call so I went to the site and entered my problem. That was two weeks ago. My problem still hasn't been resolved. I've made purchases before without any problems. In fact the service providers have been great and fulfilled their end of the bargain however this was not the case. This time I purchased an item, went through the correct process for a solution and haven't heard any response from Groupon so I'm out of my hard earned money not only for the purchase but a response from Groupon. I'll never use their service again.

In November, I ordered 3 pairs of Swarovski diamond look earrings. I received 1 pair, but, not the other 2 pairs. I want my money back, but, cant reach Groupon. Also be careful of some companies who sell products on Groupon as a lot of the merchandise is pure crap. Be careful of the blanket company that puts photos on blankets. Total disaster sent me 2 of the same blanket instead of one photo blanket for each child separately. Don't use them.... It is crap!! Groupon customer service is also CRAP. If you have a problem you cant reach them!!

Bought A dry cleaner voucher from Fresh Cleaners on Dobson and Germann to dry clean my workshirts. I was told that the voucher did not count for dress shirts or dress pants or ties. It only work for a suit. Well I contact Groupon to let them know that that Store was false advertising because the picture on their logo on Groupon has dress shirts on it. Groupon says they can’t do anything about it. To me if you’re advertising on my company and you’re not giving my customers what they purchase then I need to step up and fix that problem instead of saying there’s nothing we could do about it.

I bought 2 pairs of snowshoes from Groupon some weeks back and the incorrect size arrived. I arranged a return using their nominated collection point and returned the goods. Groupon advised they would only refund once they had received the goods even though I was returning to their nominated agent. The goods were returned and the tracking shows that Groupon have received the goods. Groupon are now failing to respond to my many emails about getting the refund sorted. Hoping this will get resolved soon.

I was interested in purchasing tickets to a concert. I received an e-mail from Groupon about a FLASH sale offering a 30% discount. I decided to purchase the tickets because of the additional discount. I typed in the code and was not given the discount and charged for the tickets without my authorization. I contacted GROUPON about this and they refused to give me a refund stating that it was a final sale. Since I did not authorize the sale I found this to be unacceptable. After a live chat, and a 30 minute phone call, I still did not get my money back. Their mistake should not be at my expense. I see that many other people have had this same experience. I will not be buying anymore Groupon's in the future! Terrible customer service.

I purchased 2 Vouchers for Athens Greece and when I called to reserve them I was told that the departure cities that I have picked and paid for were not available anymore. Gate 1 suggested to call Groupon and ask for a refund since the deals that were sold are not valid anymore. They did process my refund very quickly but upon receiving it I had noticed that I lost 134$ due to the US/Canadian Conversion. To me, it was not fair that I had to lose money because of Groupon's fault. How is this fair that they don't issue you your actual refund when they are the ones at fault? They should include this in their policy. If they are not going to give you what you paid for at least give our money back. Very very upsetting.

Due to the fact that my reservation was not honored, my husband and I were forced to spend $117 that we had not budgeted for. All other nearby hotels were booked up and we had to take the only vacancy available as it was 11 pm and we had just driven 5+ hours after having worked all day. Tired and frustrated by the fact that we had no way of contacting anyone with any authority to remedy the situation on a weekend, our “fun weekend away” turned into a nightmare weekend that we just wanted to end. When I was finally able to contact customer service, I was told that after three days they had still not been in contact with the hotel regarding my issue. The second time I contacted customer service by phone was the second time that they were more interested in selling me something than resolving my issue.

I was in Las Vegas with my family. I bought tickets for a show (fireshow) that evening. Right after I paid for the tickets, Groupon closed down my account with no warning. Customer service refused to provide a refund, and refused to reactivate my account. They said "I'm sorry sir, you violated our terms of service". Apparently, my account was flagged and shut down because I used my wife's credit card to make the purchase. We weren't able to attend the show, because Groupon stole our money. They never provided the tickets we paid for.

I was interested in using Groupon for good local discounts. I signed up, paid my $4.99 "monthly fee", only to discover that there were VERY FEW, if ANY Groupon coupons that were available for my local area. The closest that were of any interest at all were more than 50 miles away! I immediately cancelled my subscription and requested a refund of the monthly fee, only to be told it was non-refundable. Don't waste your money on Groupon!

Groupon has no live customer service that can be reached in less than 1 hour. Groupon allows you to purchase from Merchants you have already used your one time Groupon with which is frustrating because you may not remember that you visited the merchant. As a result you make this purchase and the merchant will not honor it after you have already spent the money. Then you are locked in to spending at that merchant. This is a business that should be shut down. I have been trying to use a Groupon for two years that was a gift. The merchant is impossible to contact. Finally I request a call from Groupon which took an 2 hours and 30 minutes and another hour for them to call back. I was told that the person who purchased the Groupon will need to request a callback even if they are right in front of me. So now I need to spend another 2 hours with my husband to contact them again. I am considering just suing.

Bought a Groupon gift card from Kroger for $200. Received an activation receipt from Kroger. When I tried to use it on Groupon, it said my code was invalid. I have tried every way I can find to contact Groupon. Including asking for a return call several times, and emailing. No response, other than email telling they would get back to me within 24 hrs. It has been 6 days and have not heard from them. Kroger will be getting them there $200, so as of right now Groupon has stolen $200 from me.

I purchased a Groupon to take the kids to an event place. Same day. Practically left 1 hour after purchasing the Groupon. Drive down there only to find the the business is closed because they are going out of business. Groupon not reachable in any way to contact solving any type of problems customers are experiencing. The phone number no longer works. Well you can answer and select a number only to listen to music all day, but never reaching anyone. The Live Chat is gone from the website and you can't even email support! The website no longer exists. You are only allowed to see the FAQ which won't lead you to email support. Bad Bad Bad! You lost a VERY loyal and longtime customer Groupon. I am sure I am not the only frustrated and super disappointed customer! I'd rather give my money to charity than loose it to Groupon!

So Groupon showed a deal for a hotel stay for around $15 a night in Myrtle Beach. When I was trying to research each, after I clicked on the date, it was showing me around $150 a night. So I went through the steps of booking it and put in a promo code to see if the price will decrease back to $15, but it didn't. Somehow I accidentally hit the submit button and I immediately emailed Groupon to ask for a refund. They told me they would have to investigate because that deal was non-refundable. I reminded them that it was an accident and asked them why was there price difference. They stated, again, that they will have to investigate and get back with me.

I've used Groupon over the years but recently they tried to cheat me out of $174. Their customer service used to be decent but now it is almost impossible to get someone on the phone unless you are trying to purchase a voucher. I was charged twice for a Groupon and even after I provided a copy of my statement proving this and they confirmed that I had a single purchase, they still would not refund the money from the double charge. After weeks of being given the run around by their online customer service, I reported it as a fraudulent charge to my bank. Despite valid proof that I was double charged, they continued to try to cheat me out of my money. The situation was finally resolved 2 months later in MY favor! Buyer beware!

I have had the most frustrating experience with Groupon that I have ever had with any merchant. First, I had items in my cart and coupon codes to use when I was ready to check out. I had attempted to use a coupon but hadn’t spent enough. At the checkout I updated my address. I put many items in my cart, got tired, and woke up the next morning to learn that somehow I had purchased all of the items in my cart, no discount, and the address change hasn’t gone through.

I thoroughly enjoy the purpose and services Groupon provides, however I have had a very unpleasant experience of trying to find their customer service. They no longer do customer service over the phone. It is all online, no issues, except I cannot even get as far as a chat screen to request a refund for a Groupon that was gifted to me by my Husband where the Vendor is no longer associated with the business. There is no contact information other than an address, and the vendor has not been at that address for at least a year and a half. Buyers beware if you get a Groupon, you are stuck with it.

We purchased a listed Groupon which they both provided fake confirmation of reservation and altered the agreement substantially after the purchase was made. They took our money and left us with a worthless groupon and no reservation (per the hotel involved). Their response so far has been to admit guilt 3 times in writing, take our money, hang up on us in a "chat", provide confirmation of reservations that do no exist, and offer (after hours of effort by us) to "make things right" with $35 dollars in groupon bucks (stole almost $325 to date...).

I purchased lanterns on Groupon. The site was ChineseSkyLanterns. I paid shipping. Never received a confirmation or anything. But they took all my $. I’ve chatted with Groupon and they have gotten me nowhere. I’ve also contacted the lantern company. Of course they both say 24-48 hours & i never got response. Now I just went on Groupon to see the sky lantern site. And it’s no longer going. It had great reviews when I purchased but now the reviews are awful. And a lot like mine, took our $ and didn’t send anything. I would think Groupon is responsible for this!

While GroupOn does provide good deals on items, you are completely screwed if you ever have issues with any purchase from this company. Their customer service is literally the worst of any organization I have ever dealt with. I have attempted to get help using their chat, email, Facebook, receiving phone call etc and nothing seems to work. I am going on 6 ways with literally 0 way to communicate with them.

Groupon sells many different types of deals, but beware anything you're not totally familiar with! If you're buying a Groupon for a restaurant you know, a movie theater, or the like, it's fine, however if it's mechanical, especially refurbished, it's likely crap! If it's clothing, the item may be true to size or way off! The problem is that they make it so difficult to reach them if you have a problem, that when you do, the 'warranty' has expired, so you're stuck; therefore I'll repeat: Buyer Beware!!

I purchased Groupon tickets for a Canadian attraction, from a Canadian IP address, using a Canadian credit card and nowhere in the entire transaction did it mention that all prices are in US dollars unless otherwise stated. The currency charge added to the purchase price by my credit card ended totaling more than if I had bought the tickets directly from the attraction. It took several attempts to even find someone in the Customer Service Dept that understood what had happened but in the end, not able to provide any compensation. I purchase from a number of US companies and have not come across one that does not indicate that the pricing is in US dollars (especially on the payment page). I think it is very misleading for Canadians who use Groupon. Hope others read this and shop elsewhere for their discounted attraction tickets.

Hi, I bought a Groupon voucher two years ago and whenever I tried using it the business owner keeps informing me that he is closed for this year and I will be able to use my voucher next year and so on. This year the business owner confirmed that he is closed permanently and I need to get back to Groupon to get my money back since he only gets his money when the voucher is scanned at his premises.

I recently purchased a Groupon for C$90 worth of Photobook Canada photobooks. I completed 2 photobooks, and attempted to use the Groupon voucher to pay. Photobook Canada would only accept the voucher for 1 photobook, which was far less than the total value of the Groupon. When I called customer support, they were very unhelpful, despite me reading to them what the Groupon stated. They suggested I call Groupon. WELL!!!! What a lot of frustration! First of all, it is very difficult to find any link to directly contacting Groupon. When I did finally find a contact, my choice was a "live chat" or request a phone call. The groupon site indicated there was no one available for a live chat, so I requested a phone call. The site suggested approx. 1 hour window for call back.

I booked a Ramada Inn by Wyndham in Pigeon, Forge, TN. The motel was run down and dirty. There was feces on a towel, blood on the bedding, hair in the shower, spiders on the walls, ripped bedding, etc. I was told by the hotel staff that they could not refund my money because I booked through Groupon/Expedia (didn't realize Expedia was involved when I booked).

Groupon did contact me back and refunded the detailing price.

I ordered Hushed so we could sell household things online without our regular cell phones constantly ringing. You need a code to activate. No code was sent. I contacted customer support. I was told "our system is slow, wait 24 hours". I got an email immediately asking how customer service was, but two days later I still had no activation code. I have contacted PayPal to cancel the payment and will NEVER USE THIS RIPOFF company again! BUYER BEWARE!

I ordered a tank top which was on special for their Black Friday in July. Dog print lower bottom LG. Originally 30 dollars plus some. I can get it for 17.99 plus tax with their deal. OHHHH I received it Today! Print all the way up the tank top. Way way way too big for a large. Can't get ahold of customer service. Oh and it's cheaper today than what I paid for. Thanks for PJs! Which is not what it was for! I took my card off and deleted their app.

I received an email from Groupon, there giving me a credit to use within 180 days, I'm very happy to have this resolved within days of my complaint, Thank you Consumer Affairs & Groupon.

On July 11th I purchased a Real Estate Express Package. The redeem code did not work. I contacted Groupon and they were suppose to call in 24 hours. I contacted them and they traded my package for a package with yet another invalid code. I was then referred to call Real Estate Express who's office is closed on the weekend. When they traded my package in that I paid $299 for the new package was $275 so I was left with a credit for $24 Groupon bucks.

I ordered a bunk bed with trundle from Groupon on July 7th. It was shipped out several days later with no issue. The issue came on July 12th when they sent me an email that stated they messed up and the price I paid was correct but it was for the trundle and did not include the bunk bed. They are sorry for any inconvenience and I can request a return shipping label. After spending an eternity trying to contact someone to tell them this is unacceptable I kept getting the run around. I had to send them my original confirmation email to show them what I ordered.

I purchased a voucher for a full set of eyelashes. I had a baby and with my new responsibilities, I forgot about the purchase. The Groupon expired, but according to the website, I could still use the amount I paid to go towards a service. I contacted the merchant and was told that the amount paid would not be honored because Groupon never paid her any money. I reached out to Groupon's customer service. I was told that they would credit me for half of what I paid for the service. I informed them that this information is not listed on their website policy. I was told to take it or leave it. The customer service supervisor even threatened to hang up on me because I told him that they were ripping me off. He tried to make it seem that I was out of control and was doing something wrong by asking for a full credit instead of the half being offered.

I purchased a pair of shoes through Groupon. The wrong size and the wrong color arrived. I searched and searched but could not find any way to contact Groupon. The only thing I could do is send an email to the shipper. I did so and they promised me a refund once I return the shoes. Why should I have to pay for their mistake? Who at Groupon is responsible for their vendors? It is extremely frustrating to work with Groupon!

I was visiting my dad who needed help ordering a Groupon. I use Groupon a lot so I know how it works. When ordering, I kept receiving an error that the credit card was not working. After I received the error, I checked my account and no Groupon showing available. I kept trying to order (multiple times) and always received the error. I was getting frustrated but it finally went through. Well guess what, all those multiple times that I tried actually ordered a Groupon. These Groupons were not showing in my available list until a couple of days later when I went to use my Groupon. After having to search their site for someone to call, finally someone calls and says, "Sorry! No refund for you." I usually don't get mad but I'm mad!!! Seriously, this is how they are going to treat their customers. Poor, poor, poor service!!!!

Before purchasing any Groupons to unknown establishments, I suggest you do your research as I learned the hard way that Groupon does not take any responsibility for substandard service obtained from a retailer using their deals.

I purchased a voucher for a paint nite. Very simple process. Once I opened the voucher to redeem the code it says the code is not available in my country. I contacted Paint Nite and they said Groupon had to sort it out. I attempted to contact Groupon and THIS is the answer I get for clicking customer service. “Trouble redeeming? Please contact Paint Nite directly regarding any difficulty you may be encountering on their site. They can be reached at info@paintnite.com. Since they are more familiar with their website, they will be able to provide you with a quicker resolution. Unfortunately, we will not be able to assist you with any redemption or scheduling inquiries unless you have contacted Paint Nite first. If you do need to contact us regarding your redemption or order status, please provide us with the ticket number from your conversation with Paint Nite.”

I was searching for a vacation getaway, clicked one I might be interested in, decided against it, thought I hit the back button but apparently hit the purchase button. Attempted to contact Groupon immediately to no avail. Tried to call the number for the hotel that was listed on the deal to hear it was disconnected. I searched and searched until I found another number for the hotel. The lady there was sympathetic but said Groupon had to cancel, gave me a couple numbers for Groupon customer service but also informed me that no one ever answers them. I’ve chatted with Groupon repeatedly, and I receive automated emails saying they are still working on it but haven’t been able to get in touch with the hotel.

Purchased three tickets to Universal Studios. Noticed the dates were not valid for my trip 2 minutes after hitting submit.. Contacted customer service and they told me there was nothing they could do.

My wife purchased Mario Andretti Racing Experience for me as a gift through Groupon. It wasn't something I wanted. I thought we could return the purchase like you can with any other company. I called Groupon to request a refund and they denied the request. It seems somewhere Groupon states it's a no refund purchase, but my wife didn't notice anything about that on the purchase page. I've talked to both Groupon and Mario Andretti Racing Experience now and neither of them said they will refund my purchase. It seems pretty lame that big companies can't make small consumers happy by fixing things like this. I don't recommend using Groupon if you think you may need to return your purchase.