Groupon Reviews

Groupon's customer service has taken a nose dive. Foreign based agents are rude and not very knowledgeable. Wanted to convert my purchase into Groupon bucks which they conveniently states that they are unable to do. Tried reaching customer service. Each time it took forever and each time they just randomly stopped responding. How rude. I guess it's time to stop using Groupon.

When I travelled to US, I bought a groupon voucher for a local activity. However, it took a day for the groupon to show up as available to use in the app. By the time I had to leave and unable to use the voucher. Their custom support is hard to get and agent is rude. It is better to avoid this company.

I purchased 4 tickets for ride Playland with Groupon, they had a glitch in their system which stated my card was invalid. I then proceeded to enter my card again for 4 tickets for $131.96 cents. They end up charging me for 8 tickets and stated they were no refund on a mistake they made. They also lie to my bank and said a merchant spoke to me which was another lie because they do not have a customer service number. They ripped me off.

I purchased a Groupon for microblading. The salon won't honor it. Groupon refuses to give me my $272 back!!! Customer service HORRIBLE BOTS. Last reply was to "contact my financial institution as they have no solution for me"

I purchased two magazine subscriptions in April 2023. I completed the voucher submission as instructed. I received email confirmations that the purchases were successful. I checked my PayPal account and my bank statement and the funds were received by Groupon. I waited the 8-10 weeks they tell one to wait but no magazine was received. I contacted Groupon and they said I had to call the vendor. I called the vendor and they said they never received anything from Groupon and I had to go back to them.

I purchased a Groupon for a car vac service but the vendor closed shop every time it rained so I was unable to use it. Groupon refused to refund it or let me trade it in. They wanted me to go haggle with the vendor manager to accept the expired coupon and then pay the difference -- which means pay full price for the service. Groupon is a rip-off.

I purchased two Coupons for $60 each (total$120) for ‘Massage One Livermore’. When I tried to schedule the Massage with the said business, there was no response and even the voicemails were not replied back. After about 4-5 days, someone picked the phone and said that the business was closed as they did not have any Masseuse. Accordingly, I informed the matter to Groupon Customer Care & requested refund of $120 and sent several follow up emails. However, to my utter surprise, they refused to refund the amount on the plea that cooling off period was over. Rather than feeling sorry for the undue harassment caused due to Sale of coupons for a closed business, they have the audacity to tell that the cooling off period is over, which could apply if it was just a change of mind, and not in a situation where the business is closed. This is totally an unethical and unlawful business practice!!

Groupon sold me the same San Diego city pass twice. For three people! When I reach out to support their customer service is all canned messages with zero understanding of the problem parroting all sales are final. What a joke of a company. They may think that they made another $450. Guess what? That was the last cent you got from me and I’ll make sure everyone in my circles know you no longer care about your customers. I wonder where this business is headed to be honest.

Groupon use to be such a great experience. You could try new restaurants and experiences, try out a new salon. It was fun. I even used it in the past for my resume. It’s been a few years and a couple months ago I decided to buy a resume deal. Well. Okay. It was bad. I mean the person doing my resume didn’t even proof it. Spelling errors. Duplicate info. Just bad. I figured ‘just a bad apple.’ So I tried another resume service the site recommend. This was worse… It was the most basic cookie cutter resume which gutted my resume and wouldn’t have gotten me a job at McDonald's. Both times I ate the money and just reviewed the services.

I purchased one Maita'i Catamaran TradeWind Sailing Trip for Two assuming the expiration was from one year from the purchase date. However, upon receiving an email, I was notified it was 90 days from the purchase date. Note: I have screen shot of final purchase with no indication of an expiration date anywhere. Only when I received an email was there any indication of an expiration date. I mentioned this to Groupon customer service representative and they told me I needed to read the fine print. AGAIN... The fine print did not show up until AFTER purchase and after I received a confirmation email. Why so much ambiguity? We're simply not going to be in Hawaii during this time and the voucher is essentially worthless.

Purchased two groupons which would not go through using PayPal as a payment method. Tried again using a different payment method, which correctly went through. But - someone after the fact, the Groupon website then pushed the initial order through leaving me with four of the same Groupon. I did not realize the initial transaction was pushed through until after the 3-day window and Groupon refuses to refund. This was a glitch on the Groupon website that they are not taking accountability for. Beware when using their site. I would NOT recommend using Groupon.

I purchased three tickets for the Hornblower City Cruise in San Diego in July. Just as I was about to board, I saw an email from Groupon on stating my Paypal transaction failed and did not go through. So I checked my bank account and the payment had not been processed so I purchased an additional three tickets. When I got to the booth a City Cruise staff member told me the original ticket purchase went through and she could see where I purchased three additional tickets. I asked if she could cancel the additional ticket purchase from her end but she said I would have to cancel through Groupon but she would show in the system that the additional tickets were not used.

I have been buying Through Groupon for longer than I can remember but I will not be using Groupon any longer. Their customer service is horrible. There’s not a number you can contact when issues arise. I have bought a few different Groupons the last two years that I’ve had issues using and when contacting customer service, they say they will escalate the issue and somebody will be getting back to me but nobody ever does. I do not recommend their services.

I was trying to trade in a restaurant Groupon before expiration date. I've done this many times in the past when I knew I was going to be unable to use voucher before expiration. For some reason I can't locate the option in the app. Sent an email and did a live chat. Still didn't get a resolution to my issue. I've been using Groupon for years. Very disappointed at their lack of customer support.

We purchased the movie ticket deal not thinking to check up coming movies. Only kid movies and movies of no interest were coming out before our Groupon expires so we applied for a refund. Groupon refused to work with us in any way. We are stuck with useless movie tickets.

Groupon has charged me over $800.00 in unexplained fees and purchases I know for a fact I did not make because I do not conduct business on Saturdays. It is against my religion. I do not conduct business while at work either. I have timestamped purchases on my bank statement and a time card to prove where I was .. I certainly wasn't browsing Groupon to spend over $365 on a Saturday making 3 transactions at 12:18 pm April 18th simultaneously. Impossible!

Groupon Use to be good years ago, This place is worthless now. I buy Services and they do not work and when I contact Groupon they always say it is Sell As is, they do not give refunds. I will never use Groupon again and I will tell everyone about this Worthless Company.

I received a notification in the middle of the night saying my credit card was charged by GROUPON and right away I sent them an email telling them that I did not authorized this transaction was not authorized by me. I waited and never got any response from them. In the morning I tried to call at least three number that I got online for them. Unfortunately, every time I dial the number it says please check the number and dial again. I tried to chat online with at least three people and they told me that they would escalate it. But, as of now nothing, no refund. They refused to cancel the transaction that I did not authorized and refund me my money. I don't know why they keep your credit card number in their file without your authorization. Make sure to delete your credit card information right away. THE WORST COMPANY EVER AND THEIR REVIEWS SAYS IT ALL!!

I ordered a harness from Groupon and it never showed up. After trying to contact them, they referred me to Crazylowpricesforyou. They were too cheap to pay for the insurance so we couldn't track the package with the post office. They then said it was nothing more they could do. And everytime I tried to contact Groupon to report Crazylowpricesforyou, they kept sending me to third party company. Now, my money is gone and I have no product.

I have been trying unsuccessfully to get my refund for years, to no avail! Their customer service is terrible and doesn’t even seem to exist! I’ve tried to call Groupon as well, to no avail or help in any way! They keep sending me emails requesting more and more information which was already provided to them. The merchants that offer these Groupon discount sometimes are already closed for business permanently, they won’t honor the Groupon, unable to contact them at all, don’t honor any appointments, etc. Groupon has terrible business ethics! It’s no wonder they’re laying off thousands of employees. Be very wary if you want to purchase what seems to be a great deal! Very unhappy customer!

I purchased one night for Great wolf hotel through Groupon on 4/28/2023 to check in on 5/24/2023. I contacted Groupon from their application, used (email us) button to cancel this order on 5/13. I did this 2 times to confirm it was sent. Did not receive confirmation or any response. Did same thing on 05/14/2023 without any response. This was the only way to contact them when you choose customer support on their application or website. I tried to find a phone number to call them but couldn’t find any. Asked my friend. Finally, found another way to contact them on the application and was able to chat with live agent. Chat button was not an option when you choose customer service, you can only see it after you press many options.

I only opened the offer after I got email from Groupon. I did not make the purchase or authorize in any shape and form. I got email after a few minutes thanking me for purchasing the voucher that I never purchased. I immediately contacted them to complain and reverse. They refused to reverse stating it is final sale even though I contacted them within minutes of receiving email confirmation of transaction. They see all the proof, but refuse to reverse transaction and refund. Transaction date is 5/20/23.

I purchased a Groupon for myself and was unable to use it so I returned it in exchange for Groupon bucks, hundreds of dollars worth and then when I went to make a purchase they were gone. I reached out and have been getting the runaround for days, they stole money from my account from a return for a service I no longer wanted or could use and they are fighting to keep my money and telling me to use an expired service I had returned, I want my money back or at least the credit and not these absurd policies I had no idea about that seemingly allow them to steal hundreds of dollars and deny customer’s service transfers.

I joined Groupon last week for a specific groupon they were offering. I joined and purchased 2 of these Groupons. I contacted the vendor to set up our appointments and was told he has not been registered with Groupon since last year and has requested they take his groupon down. He said he gets at least 3 to 4 calls for appts on these a week. No biggie, right? Just contact Groupon and get a refund right? A BIG NO! I have repeatedly sent emails only to get a reply that once they get my response, they would help me. They gave me a credit on my Groupon account that has to used in 60 days.

I tried using some “Groupons”. Every single one of them were fake. I decided to contact customer service through their online chat option and ask why none of their coupons were valid. The agent insisted she I gave her my email. I asked her why and told her I did not wish to provide that information due to the fact that I wasn’t signing up for or authorizing emails from them. She said she wouldn’t help me and that I wouldn’t get far by not doing what agents told me to do. I said that she was being rude and she said that I should learn to be nice. Keep in mind I hadn’t said anything rude at this point. I said that is no way to talk to a customer. She said I should take the advice myself. I told her “I don’t need to be nice because I’m not the one working in customer service and if she can’t handle upset customers that she shouldn’t work in customer service”.

Let's be real. Half of the product listings on Groupon look a little shady—from the poorly Photoshopped images to the unknown brand names and broken English. The truth is... I thought that Groupon had more integrity, that if a problem occurred with one of these shady deals, Groupon would step in. So far that has not been the case. To keep it simple: I ordered a product titled "duo"—an expensive shampoo and condition from a company listed as Global Beauty Sales. What I received was one, 1-liter conditioner. Not at all what I ordered/expected.

This is a horrible company. Received Groupon gift cards for birthday. Their system won't take my address (nor my neighbor's), several reps, no help, won't refund. It's their system, won't even try to fix.

I ordered bamboo sheets from the Groupon website. The product information said the material was 1800 thread count of 40% bamboo and 60% microfiber. When the product arrived there was no thread count listed, just the number 1800 on the front, and the composition description of 100% polyester. For 3 weeks now I've been trying to get a return authorization and refund and the Groupon underlings who are merely there to apologize and not do anything, keep telling me they are working to process a refund with the distributor but nothing happens. Groupon was a favorite before the pandemic. Now, not at all. I have used their service for the last time.

I received a Groupon for Christmas, something I can't use. I requested immediately to have Groupon Bucks on my account. They refused, nor would they even allow me to simply cancel the Groupon. The policy of no changes if you receive a gift is buried deeply in their terms of service but is so unique to them, that it seems unlikely anyone would presume they couldn't exchange a Groupon for something else or a credit. This is a policy no other company has for gifts and exchanges. Very disappointing and it should NOT be allowed.

I purchased a Groupon, made an appointment with the merchant, who cancelled several times with me. After the third cancellation, I requested a refund. I received a message that I would get Groupon bucks and after so many days (I believe it was 90 days) I would be refunded to my original form of payment. In the meantime, I found a deal that I was interested in, purchased it with SOME of the Groupon bucks, only to find out it was a different state. I requested a refund for that as well. Apparently this is considered a Trade In at this point. I have been trying to reach Groupon to get a refund since I have not been able to find anything that would interest me. You cannot speak with anyone, it's only a "live chat" and after about 6 different agents, one finally responded consistently.

We ordered pillowcases that were supposed to be 100% satin. The tag even says they are 100% polyester. We ordered pillows that are supposed to be 100% down. They also have a tag on it stating they are 100% polyester. We ordered a extra LG jacket for our medium size dog, it might even fit a small terrier. Everything you order is coming out of China. There is nobody to get in touch contact to dispute this, to let them know that their products are false advertising. I had to go through and dispute it with my credit card company. Save yourself the headache buy elsewhere!

Purchased hockey tickets. Paid for middle arena seats. After I paid I got balcony cheap seats. Was sent to Vivid seats only to get hung up on several times. Customer service is in India!! Buyer Beware!!

We saw this deal of California of Academy of Science, and went ahead and purchased it. Be aware of the “fine print” that never show up during purchase. The “fine print” only showed up when I made the purchase resulted in us unable to use the voucher! What’s worst the customer service is unsympathetic and refused to do anything. What a scam! Truly disappointed.

I made a reservation at Cove Haven Resort in PA, according to what I read on the page when it said I can cancel two days before. I tried to cancel it about twelve days before check into at the hotel. I couldn’t get in contact with customer service and I couldn’t cancel it myself. I got desperate. I placed a claim with the credit card. They did an investigation. Groupon won the case. Groupon Customer services started playing game. Made me feel like they will return the money back to my credit card. They were come around with excuses and excuses, asked me to cancel the claim, I did it, then they said I have two claim which it is not true. Conclusion Groupon is not worthy expend your with then quality of product and policy are horrible. Now I have over $400 to expend in Groupon because that’s what they give you back a credit to use with them. Groupon is horrible, horrible.

Groupon started off as a very deal savvy site, but recently it has become nothing more than a dark web site that refuses to protect its consumers from scammers. Over the years I have continued to patronize Groupon even though it has become hit or miss. I’ve bought “deals” only to end up taking gambles on whether or not the merchant was still in business, still accepting the purchased Groupon, and even providing standard quality service.

GROUPON HAS BECOME A HUGE CORPORATE SCAM. I checked out 3 courses on Groupon and was going to purchase. A notification came up to enter the code MISSYOU and 99% would be taken off the price. I did this and paid through Paypal but the circle of dread kept going round and round and as far as I know is still going. Then I tried updating my credit card and went to put through the order. Suddenly the screen changed and it was applying a 20% discount! It changed all the discount codes to 20% instead of the 99%. I tried to take out my credit card, but it didn't show up in my account. I'm sure they still have the number as they accepted it and suddenly it too disappeared. I did take a screenshot of the Paypal order still processing at 99%. You can no longer contact a human by phone.

Ordered Oct 11, did not receive until Nov 2 after writing to Groupon numerous times. They sent the wrong color so tried reaching out again to them {maybe 5th time} with no response. Not quite sure what is going on with Groupon but in the past ordered numerious times but there customer service has gone way downhill. The customer service number does not work it hangs up on you and when you try reaching out by e-mail they just ignore you. Will NEVER EVER order from them again and would like to warn others. BUYER BEWARE!!!

Booked when buying meal voucher to find restaurant hadn't been open for weeks according to bar in same building. Many emails to Groupon. They refuse to take down ad. Voucher is marked as used as vendor tell groupon they are open when they are not. Groupon keep taking people's money and refuse refunds when unable to redeem.

BEWARE... If you have a credit card associated with your Groupon account you may inadvertently BUY a product you're still reviewing. I was searching for a sightseeing cruise. I had several windows opened on my computer and hit the buy button in error. I was suddenly greeted with "purchase complete" and "all sales are final". I immediately contacted Groupon within 2 minutes and they will not cancel my order. I now have a voucher I paid $183 for that I will never use.

BEWARE... If you have a credit card associated with your Groupon account you may inadvertently BUY a product you're still reviewing. I was searching for a service while visiting Chicago. I was reviewing, thinking I was getting additional information when I was suddenly greeted with "purchase complete" and "all sales are final". Ultimately they kept my money for a service I would never use. My credit card company was unable to stop payment but reimbursed me as a courtesy. I removed my credit card from their system and do not plan to do business with them again.

Just go to Costco. Nothing was smooth about it and I never got the promotion promised. Was supposed to be a gift and it wasn't. I had to transfer it to the recipient. Was supposed to be a 40$ digital gift card emailed and was mailed a $33 gift card.

New account. $19/$20/$10. Charged. Paid. Refunded. Charged. Paid. Refunded. I had removed the $20 before submitting order but ... Gifts not delivered but charged & paid again. No delivery. I want REFUND!

I bought a Groupon certificate on July 3, 2022 for $192.50. I have tried repeatedly to make an appointment with the merchant by calling (the calls go to voicemail) and by texting. (The texts were not viewed.) I have contacted Groupon support. After persisting, I was able to chat with a rep who asked me if I wanted another Groupon certificate or if I wanted the service I bought originally (20 units of Botox.) I said I wanted the Botox. The rep stated that she would contact the merchant and was supposed to get back to me. She never got back to me. Out of curiosity, I checked out how Groupon is doing on the stock market. It is tanking badly. It appears to my schooled eyes that they are nearing bankruptcy. Look for yourself. **

Second time I have purchased from Groupon and second time it didn't end well, would have thought I would have learnt the first time. Once they have your money they are not interested at all in what happens. First time was a spray mop that broke in the first week, refunds are not available, just groupon credit so we had a replacement.... It also broke after 2 uses & once again no refund is the policy. Second time was a voucher for ATS, went along and had the aircon regassed, it lasted less than a day and I only drove 2 miles. ATS said "it's not our problem. It worked when you left here," which it did a bit but not properly but they were closed when I picked the car up. Groupon said "sorry to hear that, have a 20% refund in groupon credit." They were not in the least bit interested in the fact that it didn't work and just said "we don't give refunds, regardless" so I'm left with no aircon service that I paid for and no refund.

I tried to contact Groupon because I had a question reference one of their Merchants that I had purchased a Groupon. First, this company do not have a contact phone number which is not good. I was give a choice to Chat and I did try to chat but no live person would chat back with me. I kept getting pre-written messages. After trying for over 5 times I got an email a week later to respond to a link. The customer service for this company is actually a minus one.

I placed my Order back in March and as of today No products (which were returned) and no refund (as promised by Ezone Technology) merchant who advise they would refund me when the products were returned. I reached out to escalate through Groupon since it is their platform. This has been the worse experience. The chat is slow and all they do is run you around in circles with no resolution. $112 may not be much to some but it is something to me and my four kids. I am not asking for more than I am owed my money or the products. I have all the supporting info emails and bank letters stating I have taking the proper steps to resolve the issue that would have never occurred if Groupon system didn't duplicate my order.

Purchased ticket was never used and I am unable use it in Jungle Fun park but Groupon changed that as redeemed even though one year validity there. No customer care, Chat is very slow, email support is waste of time. Why are they still in business. Don't waste customers' time and money. Groupon is falling down. Don't use it and save your time.

In the past month, I had two different problems… Both merchants asked for the voucher number over email and text and I reluctantly gave it. One told me that they only allowed one purchase per new client. Groupon allowed more. The second one never showed. I have emailed Groupon countless times and to date received zero reply much less any resolution. I would recommend you contact merchants directly. Groupon is too big for such horrible customer service.

Overall - I would rate Groupon's Chat and product support as a 0 on a scale of 1-10. Terrible - How is this company still in business. Please DO NOT USE THEM .. A complete waste of time. I work in the IT field and I am so surprised at the lack of customer support.. Total waste .. Never using this again.

I need to cancel my ticket. No one email me back so I can get my refund, I email someone 3 time. No response. If I knew this app would have been so difficult I would have never use it. I will never use Groupon again.

Blue Lapis Lazuli bracelet was advertised. I purchased it. I was sent a brown bracelet. I called and was given a lot of excuses. I repurchased it a second time, I was sent the brown again instead of the blue. I spoke to 5 different people and no one can help. All the answers were “I will get back to you.” It’s about a month now and none seems to know anything. I never received the blue that was advertised. So disgusting and annoying.

I tried to use my Groupon at Steve's Pizza in Cooper City. They would not accept it, thus leaving my dinner plans ruined. I will not use Groupon again and I can see why they have such bad reviews. Waste of time, gas and money. I asked for a refund on all purchases that have not been used and they refused. Total scam.

I have been a Groupon customer for years and always got good customer service. NO MORE!! The current customer service representatives are absolutely incompetent… When I asked for trade in Groupon bucks for two Groupons that I couldn’t use because of COVID, I was given only 1/2 the original cost of the original Groupons. Each voucher cost $49 and I was given only $24.50 in Groupon bucks for each one. They owe me an additional $49.00 in Groupon bucks, to be used on a future purchase.

Groupon unauthorized creation of campaigns which are at a significant loss to my business. I did not approve nor request the deal they are promoting for Mother's Day against my wishes. I have called, emailed, texted, chatted and they are not turning them off. My regular customers are finding these deals and I feel coerced into accepting them. They are causing loss to my business of at least $200 per transaction. I will discontinue my business altogether as soon as I can get them to respond. BEWARE.

I ordered this back in March along with another order before this but it's the same product. My shipping address changed somehow while I submitted my order. I never knew that, I never got an update about something being wrong or anything. So then I contacted the merchant. They basically said they don't have anything to do with that. "Contact the post office." And that's all. Wouldn't answer any of my questions or anything. I can't even get any help. If this is how Groupon vendors handle their business I honestly don't want anything part of this anymore. This is the worst customer service experience I've ever seen and I don't complain much. I NEVER RECEIVED MY PURCHASE AND WAS TOLD IT'S NOT THEIR PROBLEM. And unfortunately I ordered 2 separate orders. Wasted about 50 dollars.

I purchased a Groupon deal for the Baltic Hotel in Brooklyn and to my surprise it was a huge letdown. I purchased a deluxe queen room but upon my arrival management did not tell me that I was being given a queen room. This is after phoning the hotel a few days before my stay to confirm and it was not told to me that the hotel was overbooked and I would be getting a queen room. I wish I could say that that was the least of my problems however when entering the room and discovering that it was a queen room I also noticed the bathroom did not have toilet paper and only two small towels. And don’t even get me started on the shower which was what you would describe trickling water, not enough to actually shower properly.

I used Groupon to order a pizza from Papa John's. The money was immediately deducted from my bank account, yet, the pizza was never delivered. I tried to find a customer service number but had no luck - I was forced to share my complaint via instant messaging. The first time, I asked for an actual contact number. They gave me a random Papa John's number who had no clue of my order. I tried a second time, and they were no better than the first rep I IM'd with. I can't help but wonder why they refuse to provide customers with the number to corporate. DO NOT provide any personal information, Groupon is a scam!

I purchased a Groupon for a personal service on Sep 27, 2021 for $248. I tried to schedule an appointment for several weeks but they would never answer the phone and voicemail was not accessible. I tried again in a few weeks with an online portal. Again, no success. Then I had health problems and was unable to use the service for a few months. The expiration was 03/26/2022 so I knew I had time.

I recently received a gift card for $100. I applied that gift card to a purchase that totaled $103.18, paying for the $3.18 difference with a credit card. Once I hit submit, my credit card was charged the full amount ($103.18) and the gift card credit still shows up on my account. Groupon says they cannot apply the gift card to a "previous" purchase, even though the error was on their end. They say I can use the gift card on a future purchase, but why wouldn't they do the same thing next time and charge me the full price and never apply the gift card? I'm not falling for that again!! Please do not use this company and do not purchase gift cards from their website. They will not honor them.

Insane rip-off. What on earth these people are thinking is beyond me. I have WASTED hundreds of dollars, only to find the service is cheaper if purchased directly. It is simply revolting that this company operates as a “discounted” vehicle. Lord save us all from such scammers and the companies that promote their savory businesses with them. Disgusting.

I requested consideration to refund my Groupon tickets to a theme park. The person on the chat line refused to allow me to escalate the request as I wanted to discuss it with someone who has higher authority. Shortly after I was told to private message Groupon about my situation. I did, and shortly after that I was told the fine print says no refunds. NO KIDDING - that's why I wanted to escalate to someone that has higher authority and consider some extenuating circumstances. Also since yesterday, I have received two emails from the chat line representative promoting Groupon and how good it is - really! This is "Rubbing salt in the wound".

I'm permanently disabled on a fix income and I use Groupon for their Discounts. Recently, Groupon is refusing to refund purchases made that I am entitled to. I have requested multiple times by email the need to resolve this matter and I’m constantly dismissed! I’m just trying to get what’s rightfully mine. I’ve sent them Proof of pictures of the original purchases with pricing, pictures from my bank account showing refunded amounts, Groupon account showing pre-existing transactions for account credits and they keep saying Everything has been refunded. If I had existing Groupon credits on my account and Made purchases using those credits but later canceled those transactions, I should not only be refunded with my purchase money but also the pre existing credits.

Terrible service. A customer service that sends me automatic e-mails that do not answer my questions and which are copy-pasted, each time this just confirms the lack of attention paid to my request.…I am more and more scandalized day by day by their sole interest in making profit made on my back and of those of other consumers who are less persistent than me. It has been a battle for 2 months.

There was a time Groupon was actually good. It gave top sites a run for their money and other sites followed suit. Now it is awful and I suspect all the reviews. I got the worst gift ever when my kids were born - $150+ for Groupon Goods. 8+ years later I finally decided to use it. Groupon has nothing of value, so I bought passport cases, power bank, and vaccine card holder. I don't need any of them but nothing else caught my eye. The power bank says it charges iPhones but it doesn't even have the latest iPhone charging capability. The vaccine card holder shows that it holds the vaccine card online but in-person the card doesn't even fit inside. The passport case is ok and not really a must-buy. I am now trying to return them.

Groupon is hit or miss these days. Sometimes the deals are great, but oftentimes the 'goods' are priced the same on Amazon, with faster shipping. It seems like Groupon inflates the retail price, to create the illusion of a 'deal'.

I love Groupon where it gives me a chance to have things at a lower cost than if I did it on my own where I wouldn't be able to afford to do anything in my income bracket and to have thing that are nice.

Information is useful. Online is efficient, good deals. The deals are useful and great bargains are to be found. I will definitely continue accessing this online site, and will also recommend this to friends and family who are interested in saving money and time. Keep up the great work. Thank you.

I spent over $1110 dollars on 6 passes and all I get credited is $117. I am not happy with this experience. I purchased this 3 day just to get the premium excursion which was the luau. The merchant cancelled the event hours before. I expect a refund or at least half Groupon credit for each pass. And the way Groupon customer service agent Durbasha ** treated me was very poorly. First she told me to use the pass for another excursion which I explained to her it was my last day on the island. Then she told me the luau is not offered with the Oahu pass anymore which was not true. It still is. Then all she kept trying to do is ask me if I had any more questions when I wasn’t finished talking about my issue with the go card. I use Groupon often and I have never experienced horrible service like this. I will definitely be vocal about how I was treated on all social media platform reviews.

No customer service, Total scam company. Do not buy hotel or service from Groupon. They cancel your hotel and do not give a refund. Will never use them again. They used to be ok, now they are horrible.

On 10/7/21 I purchased a Groupon for 6 hours of house cleaning from Cozy Maids for $162.00. I scheduled a cleaning for 9 am on 11/23. The cleaner called me that morning and canceled the appointment. I rescheduled for 11/24 at 9am and that appointment was also canceled by the cleaner. I rescheduled again for 12/2 at 9 am. On 12/1 I noticed Cozy Maid placed a charge on my credit card for $220.00. I was only supposed to be charged if the services exceeded 6 hours. This was unacceptable, so I immediately disputed the charge with my credit card company and canceled the appointment for 12/2. I also emailed Cozy Maid to inform them of the issues and that I was canceling. No service was performed, but Cozy Maid marked the Groupon as redeemed. I disputed this with Groupon and they refuse to refund my $162.00 even though my house was never cleaned. I have filed a complaint with the BBB.

I ordered soft hoodie throw and they took my money and never received and no one will call me or give me my money back. What a ** company during Christmas. Sent 4 emails and no response. Never spend your money from this company. They will rip you off.

I never received the product, and Groupon just keeps putting me off, not wanting to take responsibility, since the merchant just disappeared. They refuse to refund my money. Groupon is totally ignoring me.

My experience with Groupon was terrible. No one ever answer the phone. Tried to contact them. No way to get them to respond to my call or when I am using their app. Never got my money back or my tickets to March Field Air Museum.

How is it that this company continues to "refund" no-show vendors to Groupon Bucks. I have attempted two firms for a simple heater tune-up and both times they were no-shows, no calls and no attempt to perform the paid for service. Groupon only refunds to their Groupon Buck regardless of satisfaction. Perhaps they should vet their suppliers more closely!

I was adding items to my cart that I was considering - on their mobile app. I was looking at the items in the cart and realized they had been purchased....twice! I contacted Groupon through chat because you can't call them (scam tactic) and they said I have to contact each separate vendor and that they can't cancel my order even though it had just happened and, I DIDN'T ORDER IT! They sent me auto response emails from all 13 vendors and, guess what, I can't respond to them or call or chat with any of them. (All of them are from China.) Now I'm stuck with over $800 worth of crap I didn't order from China.

They never helped me even after they tell you to ask for support via emails! Groupon spare me the reply back because it's not worth your time anymore! I recommend not using groupon because third party merchants can take your money, not provide you with product and groupon will not do anything about it! Groupon use to have superb customer service and now because many use them they have no more care for consumers!!!

Fraudulent and deceptive practices. This company stole our money. We viewed a deal on their app while gathering information for pricing. The app executed a purchase without our authorization as we never clicked purchase. "Cancel" was just there for show and didn't work. Credit card information was stored on file from a previous purchase to be used for this theft. Groupon customer service is non-existent. We contacted customer support immediately. Only chat was available; never anyone you can speak to on the phone. We received the same canned response over and over again that purchases are non-refundable; without any recognition that we never made the purchase to begin with. Do not use this company. You get no savings when they steal your money! Their system is designed to steal from you and prevent you from getting justice!

I purchased my Groupon with ink and art. I received several texts from this person to reschedule my appointment because they had an emergency to come up. When I finally got an appointment went to the address and no one there knew of this person. I tried to call them from the number they were texting me. That number is a voicemail. When you dial the voicemail it says it is not a working number. I also convey this to Groupon. It was the same number they had. After that point the person never responded to any of my texts but she had put into Groupon that she redeemed my money a week prior to that appointment. I never received the servant. I send Groupon the Texts that they were sending me from the number. The place is a beauty salon. They never heard of this person.

This company does not care if you get scammed on their platform. They allow scammers to sell their services and goods knowing their customers will get ripped off. If you complain to them that you lost your money they will not help you in any way. Your money is gone for good. Stay away from purchasing from this disgusting and shameless company!

I asked Groupon for credit for tickets I was unable to use but they would not allow it because I did not request it in the proper timeline. They were not out any money since I never viewed the voucher. They owe me $50. I asked them twice to help on this matter. I would not recommend using this company. They are cheapskates.

Unable to pay postage on credit card for postage of photos bought with voucher. Plenty of funds in account, possible bank interchange error. Checked with our bank. Strongly feel this is fraud as I have noticed other similar reviews.

I purchased a Sam's Membership card on 6/22/2021 and I was charged for two purchases on one order Which Groupon automatically took out of my credit card. I requested a refund by email on the purchase. Then I received an email stating that "YOUR REFUND HAS BEEN PROCESSED AND BUCKS HAVE BEEN APPLIED TO YOUR ACCOUNT". Groupon has my money and will not credit the money in my card which was automatically taken out when I purchased the product.

I purchased through Groupon a hot air Balloon Ride through Snohomish Balloon Rides for our Anniversary. The first date set to go up in the air was 8/20/2021. Due to the cloud cover and forecast it was canceled and a new date was scheduled for 9/25/2021. Well, This past Monday my husband's job decided to strike and Now my husband can't work. I have never purchased Groupon before and wished I never had. Due to financial needs I asked that my credit card be refunded to use for Groceries because we had no money for the week until he goes back to work. Groupon will only allow Groupon Bucks. I can't use this for Groceries. Beware using Groupon. I will never use them again.

Definitely a scam company. Criminals. DO NOT USE. They say on their website they have a 14 day return/refund policy, but in the small print of every product they sell it then says that the 14 day refund policy is not valid. No refund policies are not automatically upheld in English & Welsh Law. Under the Consumer Rights Act 2015 and Consumer Contracts Regulations, consumers are entitled to a full refund, without fees, in the same manner used to purchase the product (eg £'s), IRRESPECTIVE of any company policy on refunds. Contract law states that items sold must be as described and fit for purpose. I purchased a Groupon Code for £50 for a specific Tough Mudder Race. However, the code was not valid on the Tough Mudder website.

I bought a jacket. Took 4 weeks to come then found out it was too small. I ordered xxL and received the jacket. I couldn’t even put on. Too small. I contacted Groupon and because they gave me xxL they said no return. The site for purchase didn’t say sizing is small. SO BEWARE GROUPON DO NOT REFUND. IF I purchased it from a store I would be able to get a refund or exchange but because of lock down you do internet shopping. I will never use Groupon again.

Groupon is a serious embarrassment for America. In addition to offering the worst customer service imaginable, their policy provides no refunds, no control of your own money in the account wallet, and even takes your money without your consent. My personal experience with their services resulted in a loss of $1000. Fraud!

Groupon may give folks a "great deal" but it does so at the expense of small businesses and merchants. Groupon hid so many ways of being able to skyve money off our ticket prices in the fine print, and didn't even hold to their own "contract" about pricing. Then they find any way they can that they will make more money off holding your hard earned cash "in escrow", or by not enforcing your policies for your own business. I will never be working with them again. Maybe a big company or chain that has enough product to take some losses can use them without breaking the bank, but for me, it was an awful money drain and continuous issue. Please don't buy things from Groupon, if you like something on there just go directly to the merchant and purchase it through them. You'll be saving many businesses.

I purchased a voucher for a dental service. The dentist refused to honor it and said Groupon made the mistake. Groupon said they didn't. Whose mistake it was. It was difficult to get help from the dentist or find help from Groupon. I believe this is a case of false advertising.

Groupon does not honor their “refund promise”. Do not make any reservations for motels/hotels on here because they will not refund you if you chose to cancel. They have done little to nothing to help me cancel my order. The motel had no clean towels and homeless people in the lobby, we choose not to check in and even received a cancellation letter from the motel manager, who said all we needed what the cancellation number to provide to Groupon. The First Lady I chatted with through IM with Groupon said I needed to provide the manager's name in which of course we were not given, she did not care for the letter or cancellation number!

I Purchased a bunch of event tickets. Right after purchase the events changed location to a completely different state, there is no way we can travel so I contacted support and no refund allowed...complete waste of money, don't buy event tickets. This has happened on more than one occasion...

I had ordered some juice from Groupon. My PayPal was charged $55 and some change and I never received the product. When I asked for a refund my claim was denied. I will never do business for the Groupon again! I now understand why there's so many negative reviews regarding Groupon.

I reached out to Groupon about an issue with credit in my account disappearing. They asked for more info - credits numbers & expiration dates, etc., They responded with a very nasty threatening email stating "Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further action—should it be necessary—to preserve the integrity of our program and the best interests of our company." At this point, they have taken money for a product/service I never received. The threat with, "We are preserving all rights to pursue further action—should it be necessary" is not taken lightly by me. I have reached out to them to request an actual reason they decided to just keep my money. No response at the time of this complaint.

I order a Dolce and Gabbana perfume. It never came. Not sure if it was lost in transit or never deliver. They refuse to give me a replacement or refund. They are not reliable or honest company. They are not recommended.

Do not buy Groupon‘s! VERY MISLEADING INFORMATION IS GIVEN. They advertise a whale watching tour for $198 (normally $232) that I could’ve purchased without the Groupon for $196. They did not list on the Groupon website that the children tickets are $20 less than adults. I realize this literally three minutes after buying the Groupon and contact their support via chat immediately and they tell me there’s nothing they can do.

Relaxology by day spa in Millburn said they would accept my expired Groupon which was extended due to covid because the time of scheduling my appointment, the Groupon was not yet expired and they did not have anything open before that date. I get to the appointment and the woman scans my Groupon to of course get her payout but then tells me she can’t do the service since the Groupon is expired and I had to pay an additional $140 if I wanted the massage which I then refused and left.

Groupon refuses to let me into my account and is asking me to provide information from October 2020 to access my account. I've explained over and over again that I cannot access this information since 1. I cannot get into my account, 2. I have 5 different cards, and 3. Most of my cards were recently updated with a new expiration date. They refuse to let me into my account though I cannot possibly provide this information.

I brought a set of medical devices (oximeter, digital thermometer, blood pressure monitor). The oximeter and thermometer were fine, but the blood pressure monitor was a piece of garbage. I contacted the seller, Genkent, but they were completely useless, asking me to make a video of what was wrong. (The blood pressure monitor was telling me my blood pressure was 300 over 200. If I had that blood pressure reading I would have been dead.) I didn't see what good a video would do, so I told them that wasn't going to happen.

This was by far the worst experience I have ever had purchasing vouchers - no company is this unprofessional- they advertise for things the vendor says is NOT included & when the vendor asks for a simple call to resolve the matter they don’t bother - instead they give patronizing statements & claim they’ll get back to you and they never do & then they disconnect the chat & are dismissive - with no regard for the fact that you are a paying customer - NEVER purchase tickets with them!!

Groupon is trash, I have had problems with everything I have purchase, I got Groupon bucks. No refund so when I used the Groupon bucks to buy other things I still got trash service and items. Groupon should be ashamed of themselves, I used Groupon in the past and it was never this horrible but lately customer service and everything else about Groupon is at a all-time low.

I purchased an iPhone and it was mailed to the wrong address. I noticed it within minutes after the purchase and notified them. It was mailed anyway and I never received it. They billed me the full amount. I explained the problem and they continued to bill me. Nothing deterred them from billing me in spite of their error. Hours spent and unresolved. It was the last time I will ever use them.

Bought a Groupon for a facial treatment right before we were advised to stay at home for pandemic. I asked groupon to refund the money just to my groupon account because the business is no longer offering the deal and my groupon expired. They said they could not do it and my only recourse would be to use it for goods and/or service from the business. Not acceptable. There should be some leeway based on the pandemic conditions at the time.

My wife and I booked a room for Lancaster Pa trying to use Groupon bucks from a failed booking in March. When I went to check on the hotel that we had booked, the hotel said they had no reservations for us. We found out they had booked a room thru a 3rd party, Travelocity, in one of the worst hotels downtown in the slums. We called immediately to cancel and booked another room directly. Groupon refused to do anything about it and would not refund or get our money back from The Dive Motel. The motel's phone doesn't ring thru anymore. Do not buy thru Groupon, you'll just be throwing your money away.

I was charged for a Sam's club deal, but no code ever arrived to redeem. I was careful to click through the link in the email. I saw a code pop up during the transaction, but I did not record it and now it does not show up in my Groupon account. I need a way to contact Groupon, but there is no way, no phone #. It is a recording with instructions to website deal end. Is groupon going under?

I purchased a voucher for a meal plan through LivingSocial which is a branch of Groupon. In spite of groupon withdrawing the money from my checking account, they say they have no record of an order and no voucher will be forthcoming!! They have virtually no customer service. (It takes forever to even chase down a way to chat with them then the chat person does not help at all.)

When I initially bought, I thought that it was just a name, etc. When I actually went on their website I found out that I had bought 2 sets of 2 luggage tags and didn't have what I thought that I was actually buying for my husband. I was only allowed to delete/cancel 1 of 2 orders. The 2nd order of 2 I was actually allowed to cancel. The 1st order I was not allowed to cancel or do anything with. This made no sense to me as I have used Groupon for years. Seems that the seller Qualtry wouldn't allow it. I text them and had zero resolution. I still have supposedly 2 sets which is actually 1.

I was fully aware of the fact that the hotel date or payment could not be changed or cancelled. I pressed the button to process a transaction. What is able to successfully cancel the transaction before completed. Later, received email that My reservation was confirmed. The only thing that have been confirmed was that I had successfully cancelled the transaction before I was stuck with a hotel I could not use. If a company acknowledges a transaction is cancelled, they should not be allowed to process it. I have had chats to try to fix it with no success. I am only trying to use Groupon bucks that I had from the pandemic. I will never use them once I use these dollars that I had previously put into their company. I just hope this helps someone.

I went online, saw a service, read the service and exceptions, and selected the product, noticed there was a selection for more of the product so I selected it. I almost immediately called the merchant finding out that that was not what was allowed, I then tried to cancel the order, after many attempts, finally figured it out and I was told of course by by a computer chat (no option for real person chat) that I was out 1569$.

I ordered a set of four luggage tags for $23. When I viewed my Groupon, it would not redeem. I called the merchant and was told they would fix that. They added $24.99 shipping when their website shows shipping is $8.99. Groupon does not disclose shipping charges. I chatted online with Groupon and was told I could not cancel my voucher since I had "viewed" it. This is a scam.

Message to Groupon: Good Afternoon, I bought 3 Vouchers for 9 - 30 x 40 Canvas Prints from Printer Pix and the website does not allow my to upload the JPG’s. I have spent 5 hours trying to get this done, I have worked with Chat, and Called the Customer Service Line. My vouchers were extended, and not expired, however, even technical help at PrinterPIx could not resolve the issue. They instructed me to call Groupon and attain a full refund. Please issue the refund ASAP. Below/Attached you will find supporting images.

I give these Groupon con artists 1 star cause 0 star not an option. Buy a BJ membership offered via Groupon? Go spend 60 minutes at BJs who claim THERE IS NO BJs deal with Groupon. Even after Corp call the exasperated Help desk tried to pass off that Groupon will be sending the member card “in 3-4 weeks”. Far cry from picking it up at the desk isn’t it. Like Groupon has the plastic BJs cards in their offices. Don’t do it...CON ARTISTS!

Groupon is a sorry excuse for a company. In January of 2020 I bought tickets to Jurassic Quest. Due to Covid, the event was cancelled. Fast forward to July 2020, I contacted Groupon requesting a refund since the event was cancelled. Since the event wasn’t cancelled through Groupon, they made me take a credit. Now fast forward to April 2021, Groupon deactivated my account due to inactivity and thus took my credit. So they get to decide that I don’t buy enough things from them, deactivate my account, and then take my money they refused to refund in the first place. I am so frustrated.

I’ve used Groupon before, but I’ve cancelled more purchases than I’ve been able to use. So I stopped using the app. After a couple years... I tried using the app again to purchase a Kayak rental and some lights. Four hours after that purchase, the same card was charged from UPTMSUCCESS. This charge was caught by the credit card fraud department... so they closed my card... yet, later this same day another charge was issued to the same credit card from Groupon. (The credit card company said that is normal... but is it...?? IDK)

Bought two tickets for a legit company that exists in our town, was given to use the code on a website URL provided in my email. Of course the website is down and the only way to use the tickets is redeeming them online...I hop on chat with customer support (because this company is so pathetic they can't afford a phone - or they know how terrible their service is so they avoid phones all together...either way it's beyond pathetic and unprofessional).

Groupon has no customer support, telephone number, email or chat. They have refused to credit me back for a service that could not be done. I bought the Groupon in February 2021. The particular service could not be done.

I bought a Groupon for a car service to get to the airport for about 300 bucks. I immediately was unable to contact that service so after about a week of trying I reached out to groupon. They bounced me around for about a month. The car service was out of business but GROUPON KNOWING THIS KEPT SELLING THIS GROUPON TO OTHERS!! Bad enough they were ripping me off they knowingly were selling bad 300 dollar groupons to other customers!! After a month of asking for a refund they will only give me groupon bucks. I liked groupon about 5 years ago. They are just a rip off swindle site now. Steer clear of these thieves!! "Hi David, Unfortunately, we were unable to get in touch with the merchant. I've just canceled this order and issued a refund in Groupon Bucks to your account."

First time I have used Groupon. I am seeing that the wind surfing lesson package I bought was nothing more than a scam. The instructor kept putting me off until the coupon expired. I did receive a credit for $174 in group-on goods, however I wanted my money back and a credit made to my credit card account. If I went into the instructor's van and took $174 worth of equipment I would be arrested and jailed. However, Groupon and the instructor found a way to steal with contract and legal protections. I'm sure I'm not the only one that had issues with this vendor. Hard to believe that groupon keep allowing this vendor to use their services, guess they must be making money off it! WOULD NOT RECOMMEND GROUPON OR CERTAINLY NOT THIS KITE SURFING INSTRUCTOR TO ANY ONE!

I purchased a Groupon for highlights and cut and made the appointment. When I arrived at the salon, they were closed. I called the phone number and no answer. I received a call back hours later in the evening and the message was that they had been calling the wrong phone number to confirm and when no response, my appt. was cxd. I have been trying to get in touch with someone from Groupon and it is impossible!! After showing up for my appt., I realized that the salon is being misrepresented. There were signs all over the windows advertising children's diva parties and nothing about adult hair lighting. There are also recent reviews that are terrible....reviews stating hair fried, etc. Obviously I want to trade the Groupon for something else and can't reach anyone at Groupon. The customer service at Groupon doesn't exist. Never again will I purchase anything from a company who does business this way.

I placed an order based on a promotion. They added items I had viewed months ago, to my order and charged me. I immediately tried to change it. It credited one item, but did not ship the other item. After 9 days, not seeing any indication that item was shipped, I tried to cancel. They defaulted in to refund in the form of “Groupon bucks.” I was looking for a refund! All phone calls are no longer answered and directed to website! I think the customer service and quality of products themselves have gone down!

I claimed a Groupon + deal for Edible arrangements. I was to receive 25% back after using an edible arrangements dealer. I clicked on the edible arrangements store it showed on the deal and after putting in my ship to address it directs you to an edible arrangements in your area. I purchased the deal following all the requirements and after many emails groupon is not honoring the deal. It clearly shows as long as you don't use a 3rd party retailer you will get the deal. At one point on an online chat they said they refunded me 25% and after not receiving anything they then came back with I needed to use the 1 location that shows on the deal but is not at all what the deal states!

Basically stole my money. I thought I was reviewing an order and instead they charged me for a hotel I didn't want and that had an additional $40 a day surcharge not reflected in the price. I called one minute after the charge happened and then they wasted an hour of my time before telling me they couldn't do anything and to contact the hotel which is nonsense since they charged me. Groupon has basically become scam artists and I will never use them again.

I ordered a "high speed" three port iPhone charger through Groupon. The merchant sent a one port charger that was nothing like the one pictured on Groupon. The merchant included cheap charger cables that are not meant for iPhone. I assume the merchant hoped the cables would make me overlook the difference in the chargers. It didn't. I emailed the merchant through the Groupon site three time. No response. Ever try to find Groupon customer service? There is no Groupon customer service. Their site would try to make you believe there is one, but, try to reach them.

The business I worked for tried out Groupon a few years ago. We didn't really like it, so we never did more. Our company stayed up on Groupon since they insist they can't delete you. This weekend we discovered that they had started a new Groupon without our consent. Luckily we caught it before they sold a lot. Their explanation as for why they started a new one for us was that they had sent us an email telling us they would activate it again and that they would take no reply as consent. Do not ever use this company.

I am a Groupon Select customer and was purchasing an item when I noticed the addition of a shipping charge of $5.99 on the invoice at checkout. Right next to the shipping charge was a note that said "as a Groupon Select member, I will receive 15% off plus free shipping on this purchase". Since I was supposed to receive free shipping, I contacted customer support on the live chat line and was greeted by Adriana S., their customer service rep. WOW, what a waste of time that was!! Very rude and short with me when I inquired about the free shipping.

I used Groupon to purchase tickets to the Funspot. My card declined. I tried a different card still declined. Notified my bank. Says the charges should have gone through. I never received any email from Groupon. I ended up using the actual vendor website and paying more for the tickets. Upon returning I checked my account and Groupon charged me in both my accounts. I filed a dispute. Groupon refuses to return my money saying that they have a no refund policy. Per the bank they kept trying until they obtained payment at 11:30pm and sent me an email the next day. I provided all of the documents supporting my claim. This was in November and it is January with no resolve. I am currently out of 700+ the tickets were $367.00 ea charge. I am a single mother of 4 children. The customer is terrible. No live contact. Only email. Please do not use Groupon. It's a rip off!!!

Today I placed an order with Groupon. I put my groupon bucks in and coupon code and hit check out my code. Didn't take it. Charged full price so I cancelled it. Less than 3 minutes after they issued me a refund but only for the face value. The item never shipped out as only 3 minutes had went past before I noticed the mistake. Customer service told me even if it does not ship out I still have to pay $16.00 in shipping and taxes. How this can't be legal. Whenever anyone gets a refund you must return the taxes on that item and if the item never shipped you should return the shipping fee. No label was created yet the order couldn't have even been sent to the seller that quick. THEY ARE CROOKS and lost a loyal customer. I would give 0 stars if I could.

I purchased Groupon to book a hotel room and found the date on the receipt was not what I typed in. Since I am a very cautious person so tried to modify the receipt which I received from the email, unfortunately, it produced a second receipt. To avoid further errors, I contacted Groupon immediately( they even do not allow phone call), after 5 customer service, they escalated to '' solution team''. When I called the hotel I booked and was told never to make a reservation via Groupon and they shredded their shoulder. Despite back and forth desperate messages and emails, I learned my lesson that never uses Groupon, it's a dirty company.

Purchased a Christmas Gift. Needed to return. Groupon will not refund original payment, just offers Groupon Bucks which I don't want or need. Contacted through chat, but they won't budge. Poor customer service.

I booked two rooms at the Showboat Hotel on Groupon for December 23 to December 26, 2020. We checked in on the night of December 23 and checked out on the morning of December 24. The rooms were smelly and not very clean, room 2008 had a big water bug in the bathroom, room 1920 a mouse ran from behind one of the beds and ran into the cabinet where the refrigerator is, we did not sleep one wink that night and checked out the next morning. Showboat said they could not issue the refund and they will allow Groupon to refund. Groupon does not want to refund my credit card and is making all kind of excuses. Do not use Groupon.

I purchase a Groupon for $93 voucher for Wine Insiders. When I was on the merchant's website to place an order, I was supposed to pay additional $40+ which was not disclosed. I went back to Groupon to cancel, Groupon said it is not an option. I chatted with customer service and was told that if I already "viewed" the Groupon, even I didn't use it, it is automatically marked "redeemed" and is not eligible for a refund or even trade in. It is a pure scam and I will not recommend to anyone to use it.

Well I ordered one order on 12/11/2020 and another on 12/16/2020. I have been checking to see if they would be here for Christmas. They are still in CA. Haven't moved since. For what you charge for shipping you would think you could get your shipping down. I know who I won't buy from next Christmas.

I saw a Groupon Deal for a fishing excursion showing the normal price and the discounted price of the fishing trip. So, I purchased it. Then, when I went to book the trip on the vendor's website, they wanted to charge an additional $100+. They referred to the Groupon as a "voucher", and the voucher is not enough to cover the cost of the activity. To add insult, Groupon will not provide a refund although I requested it within 24 hours saying that I had viewed the voucher. Viewing the voucher was done with the intention of booking the trip and also how I found out about the scam. I strongly recommend against using Groupon or Davey's Locker in Newport Beach, CA.

I ordered a pillow from Groupon on November 18th. I still have not received this product and they will not refund my money, only offer Groupon bucks. They have sent emails stating the product is "in Transit" with a FedEx tracking number. The tracking number is no good and FedEx cannot even find the number in their own system. Very disappointed with this company and will never order through them again.

This company is real deal. I'll not buy from any other online promo company because most are scams. I bough a set of Champ luggage and it's covered under warranty. However, I have lost my receipts due to email deletion error. I also log onto wrong site, Groupon.ca instead of Groupon.com. Not only they found me but also pointed me to the right direction to search for the receipts. Voila!!! This is amazing customer service. Thank you Groupon!!!

I was shopping for a Gotrax hoverboard. Groupon offered me a 5 dollar coupon for the holidays. The price of the hoverboard was on sale for 119.00. They prompted me to pay 114.00. That's all I thought I was paying but they charged me an extra 26.99. Within the hour I was asking for a return (it was still processing), but was told no. I even asked PayPal to step in yet all I heard was "crickets". Please don't let groupon get you for these hidden charges like they did me.

I run a small business. Groupon changed it's redemption policy. They made it much easier for people to scam a small business. So I have had many many people show up live and it is worse virtually and give a wrong voucher number or not really click redeem and virtually it is harder to know. So the business does not get paid and groupon keeps the money in their bank accounts longer. As it is they get a 50% cut of sales, but this makes it 100%! Especially during Covid they did this!!!! Groupon should be ashamed!

When attempting to get in touch with customer service, you must chat, then they escalate the issue and supposedly have someone contact you. Have had issues with getting refunds, they just want to give you credit so you will come back. Ordered a book to be $9.00 ended up being $35, the third party was gracious enough to cancel my order but Groupon refused to refund my $9.00. Now, ordered a beanie on Nov 27 and as of 12/15 still have not received it! Chatted with customer service once again and they told me I would speak with the third party, asked for the name and number of the third party and refused to give me that information. Terrible business, not doing business with them anymore and guess I will take a loss on my money. Terrible customer service practice of having to chat especially for elderly people and not able to actually speak with someone!! Just terrible!!

Make sure you know and read everything about trade in deals and Groupon bucks before you make any kind of purchase on groupon. Their customer service is very bad, they don't have any warnings on the website before you make trade ins and groupon bucks is the worst. They do not refund it back to credit card, even within 15 days. Their customer service is not helpful. I had a horrible experience recently where they refused to credit my 300 dollars back to my credit card.

3 items that said to be delivered however have not get these items... I tried emailing for days. No response.... The 2 customer service #'s ring once and the call hangs up... I have not received these problems in the past though after reading reviews I see plenty of people are having these same issues... It's like they get you locked in Account/ info then do you dirty.. Guess I'll take that loss (Christmas gifts) but so will they!! Word to mouth is everything... I'll stick with Amazon. They take care of their issues right away.

I ordered couple of automatic toothpaste dispensers. They never got processed even after 6 weeks of waiting and I am still waiting. There is no way to email or contact Groupon and it is a con. They will never consider an exchange or refund once purchased and paid, and once paid, you are trapped, these guys don’t know what customer service is and will cheat you to their advantage. STAY AWAY from their website www.groupon.com.au.

It started out great--a way to treat yourself for a discount. However, the last few I've purchased have been nothing but trouble. This time, takes the cake. I purchased a TSA pre-check voucher with a $50 hotel credit. TSA charged me the full amount and there were no available hotel reservations for the next two months. Customer service rep informed me they wouldn't refund as it was their policy and that I could use the voucher if I wanted. (WHAT PART OF they charged me and no reservations found did he not understand?)

I've been using Groupon for years. It started as a good service but has steadily declined into a site filled with misleading offers you can't use. I had subscribed to a Toronto, Canada based ad feed from them. Right at the top of one of the emails in this feed was a subscription to a magazine. Knowing that this was a Toronto feed, I purchased the subscription only to find out that the magazine could not be delivered to Toronto. So, 5min. after I purchased the thing, I asked for a refund. No such luck... All sales are final, even it's is immediately after the purchase. No refunds, no credits, no nothing to compensate for this misleading solicitation.

I purchased a Groupon for 5 sketch pads from Qualtry. Nowhere did it say how much shipping costs would be. I don't mind paying a reasonable cost for shipping, but they want to charge me $32 for regular shipping. This is not expedited or anything special. These are small sketch pads - they are not heavy and are not a large size. Groupon told me that they would not issue any refund or credit and that I would have to contact Qualtry for further assistance. I spoke with several people at Qualtry and they refuse to even discuss my complaint. Since Groupon won't work with me, I will never purchase from Groupon or Qualtry ever again.

I bought a voucher for archery classes for two and upon booking my reservation was told I could only book on a Saturday. However, according to Groupon Saturday is "recommended" not required. This is false advertisement and Groupon needs to correct this. If I had known this prior I would have not purchased the voucher. Groupon use to be creditable, but from the reviews and my own experience it seems they have been engaging in false advertisement. This is not okay and unethical. I will not be purchasing from them in the future.

Worst experience ever!!!! I joined at a merchant and they completely ripped us off! The communication is shocking and extremely unprofessional. We did hundreds of dollars of services and only received $40. Don’t waste your time or heartache even trying to sort it out. Worst company ever!!!! I would give them a much lower rating if I could.

I purchased a Shutterfly code for two calendars. When I tried to use the code, it said it wasn’t a valid code. After emailing Groupon, they told me to contact Shutterfly. Shutterfly checked and said it was valid. It still didn’t work! I emailed them back and never got a response. I tried again today on the website, and it gave me the message that the code was already used!! I haven’t bought anything through Shutterfly in 5 years!! It took me over an hour on Chat, then was disconnected!! Then, finally on my second try with Chat, the rep solved the problem!! Never again with Groupon or Shutterfly!!!!

My husband bought a Sam’s Wholesale Membership because mine expired, he processed the membership and Sam’s said he already had a membership so would not process and Groupon would not cancel membership, we are out $25.00.

I purchased a ticket on Groupon to take an online concealed weapons class - however, after registering for the class - and using the voucher code sent by Groupon - the site would state that I was unauthorized to use it - however it let me use it to sign in and take my money. After numerous attempts to sign in - I wrote 23 emails to the National Carry Academy - to no avail as no one has ever responded - I also tried to call on 2 different phone numbers and both are busy constantly and there is not reaching them.

I’ve purchased Groupons in the past and this is at least the 2nd time I’ve run into an issue like this. I and 3 other friends individually purchased Groupons for a business being promoted and advertising event availability on Groupon. As we were unable to book the event online with our vouchers per Groupon’s instructions, we discovered the business was non operational per Covid (until at least March 2021) upon contacting the merchant directly. The experience in requesting a refund was time consuming and a hassle. The agent came off as if I was not being truthful then proceeded to advise she refunded Groupon dollars to my account vs crediting it back to the original form of payment. Eventually that was done. I will definitely rethink using Groupon in the future and suggest contacting the businesses directly prior to purchasing to avoid this type of situation.

Buyers beware. The items sold through Groupon are very poor quality and they are not exactly what you order. Often the item you order and what you receive are not the same - Groupon supports bait and switch. I ordered a Thermometer and Swarovski earrings - very poor quality. The earrings are described as "elegant" - they are very cheap looking. I also ordered an USB LED Beanie hat - I received a battery operated hat - bait and switch!

So I purchased a Groupon for a restaurant that I found out is out of business. I told them about 10 times since March 2020 and they are still selling this certificate. I have photos I offered to send them, I gave them the telephone number so they can call the business that will show their number is out of order. Funny thing is there is 2 reviews that went up one in May and one now in October. How can you review a business that is not open? Of course they are 5 stars each so that is how you know they are doing fake reviews. This is a lawsuit to happen. I am trying to see how I can get to their stock holders so they are also informed as they are being misled. Get to the stock holders and lawyers for a lawsuit and perhaps they will not scam people. Lima's Chicken on 4410 West Northern Parkway, Baltimore Maryland 21215.