Groupon Reviews

On 10/7/21 I purchased a Groupon for 6 hours of house cleaning from Cozy Maids for $162.00. I scheduled a cleaning for 9 am on 11/23. The cleaner called me that morning and canceled the appointment. I rescheduled for 11/24 at 9am and that appointment was also canceled by the cleaner. I rescheduled again for 12/2 at 9 am. On 12/1 I noticed Cozy Maid placed a charge on my credit card for $220.00. I was only supposed to be charged if the services exceeded 6 hours. This was unacceptable, so I immediately disputed the charge with my credit card company and canceled the appointment for 12/2. I also emailed Cozy Maid to inform them of the issues and that I was canceling. No service was performed, but Cozy Maid marked the Groupon as redeemed. I disputed this with Groupon and they refuse to refund my $162.00 even though my house was never cleaned. I have filed a complaint with the BBB.

I ordered soft hoodie throw and they took my money and never received and no one will call me or give me my money back. What a ** company during Christmas. Sent 4 emails and no response. Never spend your money from this company. They will rip you off.

I never received the product, and Groupon just keeps putting me off, not wanting to take responsibility, since the merchant just disappeared. They refuse to refund my money. Groupon is totally ignoring me.

My experience with Groupon was terrible. No one ever answer the phone. Tried to contact them. No way to get them to respond to my call or when I am using their app. Never got my money back or my tickets to March Field Air Museum.

How is it that this company continues to "refund" no-show vendors to Groupon Bucks. I have attempted two firms for a simple heater tune-up and both times they were no-shows, no calls and no attempt to perform the paid for service. Groupon only refunds to their Groupon Buck regardless of satisfaction. Perhaps they should vet their suppliers more closely!

I was adding items to my cart that I was considering - on their mobile app. I was looking at the items in the cart and realized they had been purchased....twice! I contacted Groupon through chat because you can't call them (scam tactic) and they said I have to contact each separate vendor and that they can't cancel my order even though it had just happened and, I DIDN'T ORDER IT! They sent me auto response emails from all 13 vendors and, guess what, I can't respond to them or call or chat with any of them. (All of them are from China.) Now I'm stuck with over $800 worth of crap I didn't order from China.

They never helped me even after they tell you to ask for support via emails! Groupon spare me the reply back because it's not worth your time anymore! I recommend not using groupon because third party merchants can take your money, not provide you with product and groupon will not do anything about it! Groupon use to have superb customer service and now because many use them they have no more care for consumers!!!

Fraudulent and deceptive practices. This company stole our money. We viewed a deal on their app while gathering information for pricing. The app executed a purchase without our authorization as we never clicked purchase. "Cancel" was just there for show and didn't work. Credit card information was stored on file from a previous purchase to be used for this theft. Groupon customer service is non-existent. We contacted customer support immediately. Only chat was available; never anyone you can speak to on the phone. We received the same canned response over and over again that purchases are non-refundable; without any recognition that we never made the purchase to begin with. Do not use this company. You get no savings when they steal your money! Their system is designed to steal from you and prevent you from getting justice!

I purchased my Groupon with ink and art. I received several texts from this person to reschedule my appointment because they had an emergency to come up. When I finally got an appointment went to the address and no one there knew of this person. I tried to call them from the number they were texting me. That number is a voicemail. When you dial the voicemail it says it is not a working number. I also convey this to Groupon. It was the same number they had. After that point the person never responded to any of my texts but she had put into Groupon that she redeemed my money a week prior to that appointment. I never received the servant. I send Groupon the Texts that they were sending me from the number. The place is a beauty salon. They never heard of this person.

This company does not care if you get scammed on their platform. They allow scammers to sell their services and goods knowing their customers will get ripped off. If you complain to them that you lost your money they will not help you in any way. Your money is gone for good. Stay away from purchasing from this disgusting and shameless company!

I asked Groupon for credit for tickets I was unable to use but they would not allow it because I did not request it in the proper timeline. They were not out any money since I never viewed the voucher. They owe me $50. I asked them twice to help on this matter. I would not recommend using this company. They are cheapskates.

Unable to pay postage on credit card for postage of photos bought with voucher. Plenty of funds in account, possible bank interchange error. Checked with our bank. Strongly feel this is fraud as I have noticed other similar reviews.

I purchased a Sam's Membership card on 6/22/2021 and I was charged for two purchases on one order Which Groupon automatically took out of my credit card. I requested a refund by email on the purchase. Then I received an email stating that "YOUR REFUND HAS BEEN PROCESSED AND BUCKS HAVE BEEN APPLIED TO YOUR ACCOUNT". Groupon has my money and will not credit the money in my card which was automatically taken out when I purchased the product.

I purchased through Groupon a hot air Balloon Ride through Snohomish Balloon Rides for our Anniversary. The first date set to go up in the air was 8/20/2021. Due to the cloud cover and forecast it was canceled and a new date was scheduled for 9/25/2021. Well, This past Monday my husband's job decided to strike and Now my husband can't work. I have never purchased Groupon before and wished I never had. Due to financial needs I asked that my credit card be refunded to use for Groceries because we had no money for the week until he goes back to work. Groupon will only allow Groupon Bucks. I can't use this for Groceries. Beware using Groupon. I will never use them again.

Definitely a scam company. Criminals. DO NOT USE. They say on their website they have a 14 day return/refund policy, but in the small print of every product they sell it then says that the 14 day refund policy is not valid. No refund policies are not automatically upheld in English & Welsh Law. Under the Consumer Rights Act 2015 and Consumer Contracts Regulations, consumers are entitled to a full refund, without fees, in the same manner used to purchase the product (eg £'s), IRRESPECTIVE of any company policy on refunds. Contract law states that items sold must be as described and fit for purpose. I purchased a Groupon Code for £50 for a specific Tough Mudder Race. However, the code was not valid on the Tough Mudder website.

I bought a jacket. Took 4 weeks to come then found out it was too small. I ordered xxL and received the jacket. I couldn’t even put on. Too small. I contacted Groupon and because they gave me xxL they said no return. The site for purchase didn’t say sizing is small. SO BEWARE GROUPON DO NOT REFUND. IF I purchased it from a store I would be able to get a refund or exchange but because of lock down you do internet shopping. I will never use Groupon again.

Groupon is a serious embarrassment for America. In addition to offering the worst customer service imaginable, their policy provides no refunds, no control of your own money in the account wallet, and even takes your money without your consent. My personal experience with their services resulted in a loss of $1000. Fraud!

Groupon may give folks a "great deal" but it does so at the expense of small businesses and merchants. Groupon hid so many ways of being able to skyve money off our ticket prices in the fine print, and didn't even hold to their own "contract" about pricing. Then they find any way they can that they will make more money off holding your hard earned cash "in escrow", or by not enforcing your policies for your own business. I will never be working with them again. Maybe a big company or chain that has enough product to take some losses can use them without breaking the bank, but for me, it was an awful money drain and continuous issue. Please don't buy things from Groupon, if you like something on there just go directly to the merchant and purchase it through them. You'll be saving many businesses.

I purchased a voucher for a dental service. The dentist refused to honor it and said Groupon made the mistake. Groupon said they didn't. Whose mistake it was. It was difficult to get help from the dentist or find help from Groupon. I believe this is a case of false advertising.

Groupon does not honor their “refund promise”. Do not make any reservations for motels/hotels on here because they will not refund you if you chose to cancel. They have done little to nothing to help me cancel my order. The motel had no clean towels and homeless people in the lobby, we choose not to check in and even received a cancellation letter from the motel manager, who said all we needed what the cancellation number to provide to Groupon. The First Lady I chatted with through IM with Groupon said I needed to provide the manager's name in which of course we were not given, she did not care for the letter or cancellation number!

I Purchased a bunch of event tickets. Right after purchase the events changed location to a completely different state, there is no way we can travel so I contacted support and no refund allowed...complete waste of money, don't buy event tickets. This has happened on more than one occasion...

I had ordered some juice from Groupon. My PayPal was charged $55 and some change and I never received the product. When I asked for a refund my claim was denied. I will never do business for the Groupon again! I now understand why there's so many negative reviews regarding Groupon.

I reached out to Groupon about an issue with credit in my account disappearing. They asked for more info - credits numbers & expiration dates, etc., They responded with a very nasty threatening email stating "Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further action—should it be necessary—to preserve the integrity of our program and the best interests of our company." At this point, they have taken money for a product/service I never received. The threat with, "We are preserving all rights to pursue further action—should it be necessary" is not taken lightly by me. I have reached out to them to request an actual reason they decided to just keep my money. No response at the time of this complaint.

I order a Dolce and Gabbana perfume. It never came. Not sure if it was lost in transit or never deliver. They refuse to give me a replacement or refund. They are not reliable or honest company. They are not recommended.

Do not buy Groupon‘s! VERY MISLEADING INFORMATION IS GIVEN. They advertise a whale watching tour for $198 (normally $232) that I could’ve purchased without the Groupon for $196. They did not list on the Groupon website that the children tickets are $20 less than adults. I realize this literally three minutes after buying the Groupon and contact their support via chat immediately and they tell me there’s nothing they can do.

Relaxology by day spa in Millburn said they would accept my expired Groupon which was extended due to covid because the time of scheduling my appointment, the Groupon was not yet expired and they did not have anything open before that date. I get to the appointment and the woman scans my Groupon to of course get her payout but then tells me she can’t do the service since the Groupon is expired and I had to pay an additional $140 if I wanted the massage which I then refused and left.

Groupon refuses to let me into my account and is asking me to provide information from October 2020 to access my account. I've explained over and over again that I cannot access this information since 1. I cannot get into my account, 2. I have 5 different cards, and 3. Most of my cards were recently updated with a new expiration date. They refuse to let me into my account though I cannot possibly provide this information.

I brought a set of medical devices (oximeter, digital thermometer, blood pressure monitor). The oximeter and thermometer were fine, but the blood pressure monitor was a piece of garbage. I contacted the seller, Genkent, but they were completely useless, asking me to make a video of what was wrong. (The blood pressure monitor was telling me my blood pressure was 300 over 200. If I had that blood pressure reading I would have been dead.) I didn't see what good a video would do, so I told them that wasn't going to happen.

This was by far the worst experience I have ever had purchasing vouchers - no company is this unprofessional- they advertise for things the vendor says is NOT included & when the vendor asks for a simple call to resolve the matter they don’t bother - instead they give patronizing statements & claim they’ll get back to you and they never do & then they disconnect the chat & are dismissive - with no regard for the fact that you are a paying customer - NEVER purchase tickets with them!!

Groupon is trash, I have had problems with everything I have purchase, I got Groupon bucks. No refund so when I used the Groupon bucks to buy other things I still got trash service and items. Groupon should be ashamed of themselves, I used Groupon in the past and it was never this horrible but lately customer service and everything else about Groupon is at a all-time low.

I purchased an iPhone and it was mailed to the wrong address. I noticed it within minutes after the purchase and notified them. It was mailed anyway and I never received it. They billed me the full amount. I explained the problem and they continued to bill me. Nothing deterred them from billing me in spite of their error. Hours spent and unresolved. It was the last time I will ever use them.

Bought a Groupon for a facial treatment right before we were advised to stay at home for pandemic. I asked groupon to refund the money just to my groupon account because the business is no longer offering the deal and my groupon expired. They said they could not do it and my only recourse would be to use it for goods and/or service from the business. Not acceptable. There should be some leeway based on the pandemic conditions at the time.

My wife and I booked a room for Lancaster Pa trying to use Groupon bucks from a failed booking in March. When I went to check on the hotel that we had booked, the hotel said they had no reservations for us. We found out they had booked a room thru a 3rd party, Travelocity, in one of the worst hotels downtown in the slums. We called immediately to cancel and booked another room directly. Groupon refused to do anything about it and would not refund or get our money back from The Dive Motel. The motel's phone doesn't ring thru anymore. Do not buy thru Groupon, you'll just be throwing your money away.

I was charged for a Sam's club deal, but no code ever arrived to redeem. I was careful to click through the link in the email. I saw a code pop up during the transaction, but I did not record it and now it does not show up in my Groupon account. I need a way to contact Groupon, but there is no way, no phone #. It is a recording with instructions to website deal end. Is groupon going under?

I purchased a voucher for a meal plan through LivingSocial which is a branch of Groupon. In spite of groupon withdrawing the money from my checking account, they say they have no record of an order and no voucher will be forthcoming!! They have virtually no customer service. (It takes forever to even chase down a way to chat with them then the chat person does not help at all.)

When I initially bought, I thought that it was just a name, etc. When I actually went on their website I found out that I had bought 2 sets of 2 luggage tags and didn't have what I thought that I was actually buying for my husband. I was only allowed to delete/cancel 1 of 2 orders. The 2nd order of 2 I was actually allowed to cancel. The 1st order I was not allowed to cancel or do anything with. This made no sense to me as I have used Groupon for years. Seems that the seller Qualtry wouldn't allow it. I text them and had zero resolution. I still have supposedly 2 sets which is actually 1.

I was fully aware of the fact that the hotel date or payment could not be changed or cancelled. I pressed the button to process a transaction. What is able to successfully cancel the transaction before completed. Later, received email that My reservation was confirmed. The only thing that have been confirmed was that I had successfully cancelled the transaction before I was stuck with a hotel I could not use. If a company acknowledges a transaction is cancelled, they should not be allowed to process it. I have had chats to try to fix it with no success. I am only trying to use Groupon bucks that I had from the pandemic. I will never use them once I use these dollars that I had previously put into their company. I just hope this helps someone.

I went online, saw a service, read the service and exceptions, and selected the product, noticed there was a selection for more of the product so I selected it. I almost immediately called the merchant finding out that that was not what was allowed, I then tried to cancel the order, after many attempts, finally figured it out and I was told of course by by a computer chat (no option for real person chat) that I was out 1569$.

I ordered a set of four luggage tags for $23. When I viewed my Groupon, it would not redeem. I called the merchant and was told they would fix that. They added $24.99 shipping when their website shows shipping is $8.99. Groupon does not disclose shipping charges. I chatted online with Groupon and was told I could not cancel my voucher since I had "viewed" it. This is a scam.

Message to Groupon: Good Afternoon, I bought 3 Vouchers for 9 - 30 x 40 Canvas Prints from Printer Pix and the website does not allow my to upload the JPG’s. I have spent 5 hours trying to get this done, I have worked with Chat, and Called the Customer Service Line. My vouchers were extended, and not expired, however, even technical help at PrinterPIx could not resolve the issue. They instructed me to call Groupon and attain a full refund. Please issue the refund ASAP. Below/Attached you will find supporting images.

I give these Groupon con artists 1 star cause 0 star not an option. Buy a BJ membership offered via Groupon? Go spend 60 minutes at BJs who claim THERE IS NO BJs deal with Groupon. Even after Corp call the exasperated Help desk tried to pass off that Groupon will be sending the member card “in 3-4 weeks”. Far cry from picking it up at the desk isn’t it. Like Groupon has the plastic BJs cards in their offices. Don’t do it...CON ARTISTS!

Groupon is a sorry excuse for a company. In January of 2020 I bought tickets to Jurassic Quest. Due to Covid, the event was cancelled. Fast forward to July 2020, I contacted Groupon requesting a refund since the event was cancelled. Since the event wasn’t cancelled through Groupon, they made me take a credit. Now fast forward to April 2021, Groupon deactivated my account due to inactivity and thus took my credit. So they get to decide that I don’t buy enough things from them, deactivate my account, and then take my money they refused to refund in the first place. I am so frustrated.

I’ve used Groupon before, but I’ve cancelled more purchases than I’ve been able to use. So I stopped using the app. After a couple years... I tried using the app again to purchase a Kayak rental and some lights. Four hours after that purchase, the same card was charged from UPTMSUCCESS. This charge was caught by the credit card fraud department... so they closed my card... yet, later this same day another charge was issued to the same credit card from Groupon. (The credit card company said that is normal... but is it...?? IDK)

Bought two tickets for a legit company that exists in our town, was given to use the code on a website URL provided in my email. Of course the website is down and the only way to use the tickets is redeeming them online...I hop on chat with customer support (because this company is so pathetic they can't afford a phone - or they know how terrible their service is so they avoid phones all together...either way it's beyond pathetic and unprofessional).

Groupon has no customer support, telephone number, email or chat. They have refused to credit me back for a service that could not be done. I bought the Groupon in February 2021. The particular service could not be done.

I bought a Groupon for a car service to get to the airport for about 300 bucks. I immediately was unable to contact that service so after about a week of trying I reached out to groupon. They bounced me around for about a month. The car service was out of business but GROUPON KNOWING THIS KEPT SELLING THIS GROUPON TO OTHERS!! Bad enough they were ripping me off they knowingly were selling bad 300 dollar groupons to other customers!! After a month of asking for a refund they will only give me groupon bucks. I liked groupon about 5 years ago. They are just a rip off swindle site now. Steer clear of these thieves!! "Hi David, Unfortunately, we were unable to get in touch with the merchant. I've just canceled this order and issued a refund in Groupon Bucks to your account."

First time I have used Groupon. I am seeing that the wind surfing lesson package I bought was nothing more than a scam. The instructor kept putting me off until the coupon expired. I did receive a credit for $174 in group-on goods, however I wanted my money back and a credit made to my credit card account. If I went into the instructor's van and took $174 worth of equipment I would be arrested and jailed. However, Groupon and the instructor found a way to steal with contract and legal protections. I'm sure I'm not the only one that had issues with this vendor. Hard to believe that groupon keep allowing this vendor to use their services, guess they must be making money off it! WOULD NOT RECOMMEND GROUPON OR CERTAINLY NOT THIS KITE SURFING INSTRUCTOR TO ANY ONE!

I purchased a Groupon for highlights and cut and made the appointment. When I arrived at the salon, they were closed. I called the phone number and no answer. I received a call back hours later in the evening and the message was that they had been calling the wrong phone number to confirm and when no response, my appt. was cxd. I have been trying to get in touch with someone from Groupon and it is impossible!! After showing up for my appt., I realized that the salon is being misrepresented. There were signs all over the windows advertising children's diva parties and nothing about adult hair lighting. There are also recent reviews that are terrible....reviews stating hair fried, etc. Obviously I want to trade the Groupon for something else and can't reach anyone at Groupon. The customer service at Groupon doesn't exist. Never again will I purchase anything from a company who does business this way.

I placed an order based on a promotion. They added items I had viewed months ago, to my order and charged me. I immediately tried to change it. It credited one item, but did not ship the other item. After 9 days, not seeing any indication that item was shipped, I tried to cancel. They defaulted in to refund in the form of “Groupon bucks.” I was looking for a refund! All phone calls are no longer answered and directed to website! I think the customer service and quality of products themselves have gone down!

I claimed a Groupon + deal for Edible arrangements. I was to receive 25% back after using an edible arrangements dealer. I clicked on the edible arrangements store it showed on the deal and after putting in my ship to address it directs you to an edible arrangements in your area. I purchased the deal following all the requirements and after many emails groupon is not honoring the deal. It clearly shows as long as you don't use a 3rd party retailer you will get the deal. At one point on an online chat they said they refunded me 25% and after not receiving anything they then came back with I needed to use the 1 location that shows on the deal but is not at all what the deal states!

Basically stole my money. I thought I was reviewing an order and instead they charged me for a hotel I didn't want and that had an additional $40 a day surcharge not reflected in the price. I called one minute after the charge happened and then they wasted an hour of my time before telling me they couldn't do anything and to contact the hotel which is nonsense since they charged me. Groupon has basically become scam artists and I will never use them again.

I ordered a "high speed" three port iPhone charger through Groupon. The merchant sent a one port charger that was nothing like the one pictured on Groupon. The merchant included cheap charger cables that are not meant for iPhone. I assume the merchant hoped the cables would make me overlook the difference in the chargers. It didn't. I emailed the merchant through the Groupon site three time. No response. Ever try to find Groupon customer service? There is no Groupon customer service. Their site would try to make you believe there is one, but, try to reach them.

The business I worked for tried out Groupon a few years ago. We didn't really like it, so we never did more. Our company stayed up on Groupon since they insist they can't delete you. This weekend we discovered that they had started a new Groupon without our consent. Luckily we caught it before they sold a lot. Their explanation as for why they started a new one for us was that they had sent us an email telling us they would activate it again and that they would take no reply as consent. Do not ever use this company.

I am a Groupon Select customer and was purchasing an item when I noticed the addition of a shipping charge of $5.99 on the invoice at checkout. Right next to the shipping charge was a note that said "as a Groupon Select member, I will receive 15% off plus free shipping on this purchase". Since I was supposed to receive free shipping, I contacted customer support on the live chat line and was greeted by Adriana S., their customer service rep. WOW, what a waste of time that was!! Very rude and short with me when I inquired about the free shipping.

I used Groupon to purchase tickets to the Funspot. My card declined. I tried a different card still declined. Notified my bank. Says the charges should have gone through. I never received any email from Groupon. I ended up using the actual vendor website and paying more for the tickets. Upon returning I checked my account and Groupon charged me in both my accounts. I filed a dispute. Groupon refuses to return my money saying that they have a no refund policy. Per the bank they kept trying until they obtained payment at 11:30pm and sent me an email the next day. I provided all of the documents supporting my claim. This was in November and it is January with no resolve. I am currently out of 700+ the tickets were $367.00 ea charge. I am a single mother of 4 children. The customer is terrible. No live contact. Only email. Please do not use Groupon. It's a rip off!!!

Today I placed an order with Groupon. I put my groupon bucks in and coupon code and hit check out my code. Didn't take it. Charged full price so I cancelled it. Less than 3 minutes after they issued me a refund but only for the face value. The item never shipped out as only 3 minutes had went past before I noticed the mistake. Customer service told me even if it does not ship out I still have to pay $16.00 in shipping and taxes. How this can't be legal. Whenever anyone gets a refund you must return the taxes on that item and if the item never shipped you should return the shipping fee. No label was created yet the order couldn't have even been sent to the seller that quick. THEY ARE CROOKS and lost a loyal customer. I would give 0 stars if I could.

I purchased Groupon to book a hotel room and found the date on the receipt was not what I typed in. Since I am a very cautious person so tried to modify the receipt which I received from the email, unfortunately, it produced a second receipt. To avoid further errors, I contacted Groupon immediately( they even do not allow phone call), after 5 customer service, they escalated to '' solution team''. When I called the hotel I booked and was told never to make a reservation via Groupon and they shredded their shoulder. Despite back and forth desperate messages and emails, I learned my lesson that never uses Groupon, it's a dirty company.

Purchased a Christmas Gift. Needed to return. Groupon will not refund original payment, just offers Groupon Bucks which I don't want or need. Contacted through chat, but they won't budge. Poor customer service.

I booked two rooms at the Showboat Hotel on Groupon for December 23 to December 26, 2020. We checked in on the night of December 23 and checked out on the morning of December 24. The rooms were smelly and not very clean, room 2008 had a big water bug in the bathroom, room 1920 a mouse ran from behind one of the beds and ran into the cabinet where the refrigerator is, we did not sleep one wink that night and checked out the next morning. Showboat said they could not issue the refund and they will allow Groupon to refund. Groupon does not want to refund my credit card and is making all kind of excuses. Do not use Groupon.

I purchase a Groupon for $93 voucher for Wine Insiders. When I was on the merchant's website to place an order, I was supposed to pay additional $40+ which was not disclosed. I went back to Groupon to cancel, Groupon said it is not an option. I chatted with customer service and was told that if I already "viewed" the Groupon, even I didn't use it, it is automatically marked "redeemed" and is not eligible for a refund or even trade in. It is a pure scam and I will not recommend to anyone to use it.

Well I ordered one order on 12/11/2020 and another on 12/16/2020. I have been checking to see if they would be here for Christmas. They are still in CA. Haven't moved since. For what you charge for shipping you would think you could get your shipping down. I know who I won't buy from next Christmas.

I saw a Groupon Deal for a fishing excursion showing the normal price and the discounted price of the fishing trip. So, I purchased it. Then, when I went to book the trip on the vendor's website, they wanted to charge an additional $100+. They referred to the Groupon as a "voucher", and the voucher is not enough to cover the cost of the activity. To add insult, Groupon will not provide a refund although I requested it within 24 hours saying that I had viewed the voucher. Viewing the voucher was done with the intention of booking the trip and also how I found out about the scam. I strongly recommend against using Groupon or Davey's Locker in Newport Beach, CA.

I ordered a pillow from Groupon on November 18th. I still have not received this product and they will not refund my money, only offer Groupon bucks. They have sent emails stating the product is "in Transit" with a FedEx tracking number. The tracking number is no good and FedEx cannot even find the number in their own system. Very disappointed with this company and will never order through them again.

This company is real deal. I'll not buy from any other online promo company because most are scams. I bough a set of Champ luggage and it's covered under warranty. However, I have lost my receipts due to email deletion error. I also log onto wrong site, Groupon.ca instead of Groupon.com. Not only they found me but also pointed me to the right direction to search for the receipts. Voila!!! This is amazing customer service. Thank you Groupon!!!

I was shopping for a Gotrax hoverboard. Groupon offered me a 5 dollar coupon for the holidays. The price of the hoverboard was on sale for 119.00. They prompted me to pay 114.00. That's all I thought I was paying but they charged me an extra 26.99. Within the hour I was asking for a return (it was still processing), but was told no. I even asked PayPal to step in yet all I heard was "crickets". Please don't let groupon get you for these hidden charges like they did me.

I run a small business. Groupon changed it's redemption policy. They made it much easier for people to scam a small business. So I have had many many people show up live and it is worse virtually and give a wrong voucher number or not really click redeem and virtually it is harder to know. So the business does not get paid and groupon keeps the money in their bank accounts longer. As it is they get a 50% cut of sales, but this makes it 100%! Especially during Covid they did this!!!! Groupon should be ashamed!

When attempting to get in touch with customer service, you must chat, then they escalate the issue and supposedly have someone contact you. Have had issues with getting refunds, they just want to give you credit so you will come back. Ordered a book to be $9.00 ended up being $35, the third party was gracious enough to cancel my order but Groupon refused to refund my $9.00. Now, ordered a beanie on Nov 27 and as of 12/15 still have not received it! Chatted with customer service once again and they told me I would speak with the third party, asked for the name and number of the third party and refused to give me that information. Terrible business, not doing business with them anymore and guess I will take a loss on my money. Terrible customer service practice of having to chat especially for elderly people and not able to actually speak with someone!! Just terrible!!

Make sure you know and read everything about trade in deals and Groupon bucks before you make any kind of purchase on groupon. Their customer service is very bad, they don't have any warnings on the website before you make trade ins and groupon bucks is the worst. They do not refund it back to credit card, even within 15 days. Their customer service is not helpful. I had a horrible experience recently where they refused to credit my 300 dollars back to my credit card.

3 items that said to be delivered however have not get these items... I tried emailing for days. No response.... The 2 customer service #'s ring once and the call hangs up... I have not received these problems in the past though after reading reviews I see plenty of people are having these same issues... It's like they get you locked in Account/ info then do you dirty.. Guess I'll take that loss (Christmas gifts) but so will they!! Word to mouth is everything... I'll stick with Amazon. They take care of their issues right away.

I ordered couple of automatic toothpaste dispensers. They never got processed even after 6 weeks of waiting and I am still waiting. There is no way to email or contact Groupon and it is a con. They will never consider an exchange or refund once purchased and paid, and once paid, you are trapped, these guys don’t know what customer service is and will cheat you to their advantage. STAY AWAY from their website www.groupon.com.au.

It started out great--a way to treat yourself for a discount. However, the last few I've purchased have been nothing but trouble. This time, takes the cake. I purchased a TSA pre-check voucher with a $50 hotel credit. TSA charged me the full amount and there were no available hotel reservations for the next two months. Customer service rep informed me they wouldn't refund as it was their policy and that I could use the voucher if I wanted. (WHAT PART OF they charged me and no reservations found did he not understand?)

I've been using Groupon for years. It started as a good service but has steadily declined into a site filled with misleading offers you can't use. I had subscribed to a Toronto, Canada based ad feed from them. Right at the top of one of the emails in this feed was a subscription to a magazine. Knowing that this was a Toronto feed, I purchased the subscription only to find out that the magazine could not be delivered to Toronto. So, 5min. after I purchased the thing, I asked for a refund. No such luck... All sales are final, even it's is immediately after the purchase. No refunds, no credits, no nothing to compensate for this misleading solicitation.

I purchased a Groupon for 5 sketch pads from Qualtry. Nowhere did it say how much shipping costs would be. I don't mind paying a reasonable cost for shipping, but they want to charge me $32 for regular shipping. This is not expedited or anything special. These are small sketch pads - they are not heavy and are not a large size. Groupon told me that they would not issue any refund or credit and that I would have to contact Qualtry for further assistance. I spoke with several people at Qualtry and they refuse to even discuss my complaint. Since Groupon won't work with me, I will never purchase from Groupon or Qualtry ever again.

I bought a voucher for archery classes for two and upon booking my reservation was told I could only book on a Saturday. However, according to Groupon Saturday is "recommended" not required. This is false advertisement and Groupon needs to correct this. If I had known this prior I would have not purchased the voucher. Groupon use to be creditable, but from the reviews and my own experience it seems they have been engaging in false advertisement. This is not okay and unethical. I will not be purchasing from them in the future.

Worst experience ever!!!! I joined at a merchant and they completely ripped us off! The communication is shocking and extremely unprofessional. We did hundreds of dollars of services and only received $40. Don’t waste your time or heartache even trying to sort it out. Worst company ever!!!! I would give them a much lower rating if I could.

I purchased a Shutterfly code for two calendars. When I tried to use the code, it said it wasn’t a valid code. After emailing Groupon, they told me to contact Shutterfly. Shutterfly checked and said it was valid. It still didn’t work! I emailed them back and never got a response. I tried again today on the website, and it gave me the message that the code was already used!! I haven’t bought anything through Shutterfly in 5 years!! It took me over an hour on Chat, then was disconnected!! Then, finally on my second try with Chat, the rep solved the problem!! Never again with Groupon or Shutterfly!!!!

My husband bought a Sam’s Wholesale Membership because mine expired, he processed the membership and Sam’s said he already had a membership so would not process and Groupon would not cancel membership, we are out $25.00.

I purchased a ticket on Groupon to take an online concealed weapons class - however, after registering for the class - and using the voucher code sent by Groupon - the site would state that I was unauthorized to use it - however it let me use it to sign in and take my money. After numerous attempts to sign in - I wrote 23 emails to the National Carry Academy - to no avail as no one has ever responded - I also tried to call on 2 different phone numbers and both are busy constantly and there is not reaching them.

I’ve purchased Groupons in the past and this is at least the 2nd time I’ve run into an issue like this. I and 3 other friends individually purchased Groupons for a business being promoted and advertising event availability on Groupon. As we were unable to book the event online with our vouchers per Groupon’s instructions, we discovered the business was non operational per Covid (until at least March 2021) upon contacting the merchant directly. The experience in requesting a refund was time consuming and a hassle. The agent came off as if I was not being truthful then proceeded to advise she refunded Groupon dollars to my account vs crediting it back to the original form of payment. Eventually that was done. I will definitely rethink using Groupon in the future and suggest contacting the businesses directly prior to purchasing to avoid this type of situation.

Buyers beware. The items sold through Groupon are very poor quality and they are not exactly what you order. Often the item you order and what you receive are not the same - Groupon supports bait and switch. I ordered a Thermometer and Swarovski earrings - very poor quality. The earrings are described as "elegant" - they are very cheap looking. I also ordered an USB LED Beanie hat - I received a battery operated hat - bait and switch!

So I purchased a Groupon for a restaurant that I found out is out of business. I told them about 10 times since March 2020 and they are still selling this certificate. I have photos I offered to send them, I gave them the telephone number so they can call the business that will show their number is out of order. Funny thing is there is 2 reviews that went up one in May and one now in October. How can you review a business that is not open? Of course they are 5 stars each so that is how you know they are doing fake reviews. This is a lawsuit to happen. I am trying to see how I can get to their stock holders so they are also informed as they are being misled. Get to the stock holders and lawyers for a lawsuit and perhaps they will not scam people. Lima's Chicken on 4410 West Northern Parkway, Baltimore Maryland 21215.

Purchased Sonic toothbrushes on 9/1/2020. Item was to be delivered in 7 days. Item was never shipped. Contacted Groupon and was told they would give me Groupon Bucks. Unacceptable! Did no pay in Groupon Bucks and do not want credit in Groupon Bucks. Foreign customer services is horrible. Researching Class Action suit as Groupon refusing refunds in lieu of their own currency is a problem with all customers seeking a refund.

Customer service has done an excellent job of straightening out my issues. Totally satisfied results.

I recently purchased a microblading session with a vendor with "great" ratings on Groupon. After trying to get in touch to schedule an appointment several days with no answer, I requested a refund. The only option to request a refund was "Groupon Bucks", I immediately requested the amount to be refunded to my Credit Card, since it was about $200.00. They don't have a live/phone rep, only chat/email both individuals were completely unhelpful and proceeded to informed me the following: YES, we know you only have the Groupon Bucks option, so we hope you find something else to buy. What???? I never had these issues in the past, this company is now a joke, I don't even think they're bothering to check if vendors are actually in business.

I have been a long time Groupon Customer but have recently become very dissatisfied with Groupon, especially Groupon goods. I have found their products to be of poor quality and trying to receive any customer service from Groupon regarding issues is nearly impossible. I recently purchased a Oxford universal kayak dolly and it arrived with two defective tires. Groupon refused to take any action or even to provide me the manufactures name in order for me to try to get service through the manufacture.

I had used Groupon years ago and had great experiences with them. Recently the experience has gone downhill. There is a lot in the fine print you need to be careful of before you purchase. I bought 1 for carpet cleaning and the company never called me back so I could set a carpet cleaning date. I finally called them again and found out they don't service my area without extra fees. I was able to get groupon to trade it in for groupon bucks, which was not ideal since there were no carpet cleaners available on their site to service my area, but better than a loss of funds. I couldn't find anything to purchase for such a large sum of money.

I bought two Groupons for Raymond's Bowl in Johnsburg, IL. The total came to over $73. It was for a group outing. Ten days later I tried to get a refund, having found out Raymond's has leagues and NO open bowling except later on Saturday evenings (after 8 p.m.) or some on Sundays. That's not mentioned in Groupon's description of the deal. When I did a "chat" with Groupon's "customer service" (you can't call them), they said they're sorry for the inconvenience but their policy is to give me my $73.60 in "Groupon bucks". So I am forced to use Groupon again or lose my money. Their customer service is rude and cut me off three times. Their customer service is also not in the United States. Shame on Groupon. Shame on Raymond's as well for not specifying their extremely limited availability.

I thought I was doing a test run on it. They said it would cost me $ 4.99 to try their products and I’ve been charged $4.99 per month since. Been trying to get a hold of them to cancel. Also the stuff that I did order Through them I didn’t like, it wasn’t working properly it was very cheaply made and I couldn’t get anywhere with the refund for that. Tried to get a refund one day after they charged me again for $ 4.99 by going through a online chat with them and they said they couldn’t do it. Very bad business dealing!

I've purchased from Groupon for years and have had many bad experiences but felt the savings and new experiences out weighed the poor customer. Until now. After purchasing a plane/dinner excursion for Dallas (only going to be there four days), I viewed the voucher (a must before knowing how to schedule) and found the company to be booked all the days I'll be in Dallas. Does Groupon care? Nope.

I bought a waxing treatment through Groupon. Went to use my Groupon and the merchant refused to accept my valid Groupon and told me Groupon would give me a refund. Groupon refuses to give me a refund and will only give me Groupon bucks, which I have stated I did not want many times. I have been dealing with this issue for over two months and they still refuse to give me a refund. All email responses are generic and you can't get in touch with a real person. WORST CUSTOMER SERVICE. Do not waste your money.

An accidental purchase was made on my Groupon account on Saturday. I immediately reached out to Groupon to correct the issue but found out Monday they are denying the refund. The purchase was for an amusement park in Iowa that expires in January 2021. I live in Florida and don't see any trips to Iowa happening in the near or far future. I've never heard of the park and only found out the location when my daughter googled it. I'm so disappointed because I reached out to them immediately in order to rectify the problem. They are now denying that they will refund me the $45 that is WASTED. We are in a weird time now with COVID and travel and everything. Don't purchase from Groupon, they don't about you or any customer. Due to their inability to help their customer, I've now had to get my bank involved.

Received wrong order. Cust. rep said no worries order new correct one and return original for full refund. Refund policy also said so. Turned out they do not refund to original payment. Only in Groupon money. Tried to discuss several times with chat support afterwards. Every single time chat was abruptly ended half word by chat rep. Very rude customer service and sneaky refund policies. Stay away.

My trip to Japan was cancelled by the tour operator due to the Coronavirus. Groupon will not refund my money. You cannot talk to a real person. They will not call you back and chat with customer service is useless. DO NOT USE THIS COMPANY!

Horrible experience. The merchants on Groupon are frauds and scammers hiding behind groupon's failing brand. I received a bluetooth transmitter that was defective, emailed the merchant to do the return, they proceeded to then try to bargain with me by offering me a partial refund or sending a different one because of their own "issues". Excuses are not what I want, I wanted a refund. Emails were extremely unprofessional. Contacted Groupon CS and they said since I've been communicating with the merchant over email they weren't going to do anything and that they were "sorry" I had a bad experience. Nothing resolved. Nothing offered for my headache. Just SORRY, that does suck, too bad!

I made the mistake of buying shoes (Adolfo Men's) through a third-party seller (YSY Enterprise) on Groupon. This turned out to be the biggest mistake. I have always considered that exchange and refund was an expected part of the difficult online shopping experience for shoes, and have never had issues with other sellers. Here, I received my shoes on August 21, and then sent a message three days later asking for an exchange. I received no response, even though the seller advertises a 14-day guaranteed return. I sent another message in a few days, this time requesting a complete refund. I still received no response.

I have paid $60 to Groupon for the of purchase Costco membership for their offer of vouchers which was not issued and been more than a month now and they are not refunding the amount or issuing the voucher, asked to contact Costco and Costco says to deal with Groupon. Very bad service and ripping off people.

Groupon says if the trip is cancelled due to weather or uncontrollable things that they will not refund. THe boat company (Patriot, San Diego) told me they cancelled for schedule maintenance. Not weather. Not something they didn't know about. Groupon REFUSED to refund my card and would only issue account credit. The boat company said that Groupon would be issuing a refund. Total scam. TOTAL SCAM.

During the pandemic, our live event was rescheduled. Groupon refuses to refund money to my original payment source dispute what their extraordinary event policy states. They are thieves! I've reached out several times and been told no, I'm only eligible for Groupon bucks and I've asked for a phone number to contact customer service and again been told no! You're better off buying the event from Ticketmaster, at least their reputable.

I've used Groupon vouchers with varying levels of success (one "virtual reality" business had literally burned to the ground and they were still selling vouchers for it), but my first time using Groupon Goods, I received a different product than I thought I'd ordered. Groupon had advertised a specific type of earphones. The ones that came in the mail were entirely different than what was pictured in the ad. When I tried to leave a review on the Groupon site to warn others of the bait n' switch, the review feature was disabled. The photo online had also been changed. I'm guessing I'm not the only one who complained about getting a different set of earphones than what was originally advertised.

Bought a Service through Groupon. Merchant claims she is no longer taking new clients (due to covid). The merchant added that she has contacted Groupon numerous times to remove her listing, but the listing is still posted. I contacted Groupon via chat and the only "option" they gave me is to get Groupon bucks. I informed the agent I wanted a full refund not Groupon bucks. The agent insisted that was my one and only choice. She closed off the conversation and left me hanging. Groupon is posting listings that are not current. They want to keep people's money by make it impossible to get a full refund and offering Groupon credit.

I recently bought a Groupon and didn't realize until after that shipping was not included. This was my error, but nowhere on the site was I warned that shipping would cost 1.5 times that cost of the Groupon itself and there was no way to know this until I had "Viewed the Voucher." I was horrified and tried to get the whole thing canceled. Lo and behold, the Contact Us link was broken. I contacted someone over Chat and I was told that because I had viewed the voucher, this was no longer possible. I asked, over chat, to have my question escalated. Not only was this denied, the rep closed the chat mid-conversation - essentially hanging up on me. I then tried getting in touch with them via Twitter. They were responding until I asked that the situation be escalated. Since then, my messages have been ignored. Don't use Groupon - if you ever need customer service, you won't get it.

Groupon has the WORST customer service I have ever encountered. I purchased Real Estate Courses through them. I went to the website, redeemed the voucher, and signed up for courses. A few days later, (I still had not even started, let alone opened, the course) I decided it would not be for me. When I called for a refund they told me no. When I asked to speak to a manager, she told me my issue was not important enough to escalate. Taking my money after not receiving the services I paid for seems important enough. The "Groupon Promise" is to work with the merchants to satisfy the customer - they did not even try to reach out to the company to reach a solution. She just told me no and rushed me off of the chat. Never using Groupon again, and will forever warn others not to use it. It's all fine and dandy, until you need to contact customer service.

I had purchased 3 tickets for a show in NYC in February from Groupon only to find out they can't be used when the president shut everything down due to Covid19. I contacted Groupon via chat and then was forward to their customer service via email where I attached information needed for a refund. Like others I was told no refund after 24 hours etc.. I argued that their restrictions are null and void due to Covid19 and the fact their partners and their venues are permanently closed with no postpone date. I got a response from Groupon via email stating that when the show is canceled with no postpone, I will receive a refund. They claimed to be in constant contact with their partners and their venues, so why wasn't I refunded months ago? My groupon account says refunded but groupon confirmed I was not.

I have used Groupon for years and would previously have rated them highly. However, they have recently shown themselves to be very incompetent in many ways. At the end of July this year I purchased a voucher for a hair salon and used the Groupon booking tool to book and receive confirmation of my appointment. I turned up to my appointment at the confirmed time, 3 days after booking, to find the company closed. I know these are strange times, but I wouldn't have expected Groupon to be selling services that don't exist AND taking specific bookings and sending confirmations for it.

On Groupon's website, there is NO refund address label! The site is down as well. They are only open until 5pm. This is no way to run a business! Amazon is far better a company! Groupon, you have a long ways to go, extremely frustrating. Bought a men's cologne that was a fraud!

I bought a class in which is online, your own pace, StackSkills online company. I immediately tried to redeem the coupon because this is a class I am really interested. I work a lot and have a couple days off so I wanted to be productive in my time off. I couldn't redeem the coupon. I contacted Groupon right away. The guy told me I couldn't refund the coupon because it was already redeemed. I not only explained to him I couldn't obtain access to the website because it wasn't accepting my redemption code but I sent a screenshot of the message I was getting. He said unfortunately they couldn't do anything about it. But if I bought the coupon through your company I should be able to get a refund if the product is defected.

They have vendors listing product details and then you purchase the voucher to then use towards the product on the vendors website only to find out it is not like it was advertised. I reached out to them not 5 minutes after my purchase to say I won't be redeeming for the product and wanted my money back. They won't give me a refund and are saying I would be stuck getting the product that is not what I agreed to purchase. Groupon should be protecting the customer, but instead they get their cash and wash their hands of it. I will never purchase from them again if this is not refunded. False advertising!!!

In July, 2020, I purchased a $13.00 Groupon for a premium take-out pack of Barbecue at Bill Spoon's BBQ, 5524 South Blvd., Charlotte, NC. On July 31, I drove to Bill Spoon's BBQ to redeem my voucher only to learn from the employee with whom I spoke that Bill Spoon's BBQ had requested Groupon remove the offer I purchased months ago but that Groupon has not done so (and continues to sell the worthless vouchers as of today). When I returned home I initiated a chat with Groupon customer support and requested a refund for the worthless voucher they had sold me. The agent with whom I spoke told me she could not do that. So I requested a supervisor call me to discuss the situation which was very uncomfortable at the restaurant (which was upset because customers continued to be sent there with worthless vouchers) and inconvenient for me (because I had driven out of my way to redeem Groupon's worthless voucher).

Groupon used to be one of my favorite 'deal finder' websites. As of late it has turned into a big scam arena. I recently decided to re-tread the waters after dealing with a previously scammy website (through a Groupon deal). I bought a local voucher but due to COVID, the company could not follow through on their delivery. This company was more than helpful in ensuring a refund on what extra I had spent, but the Groupon representatives I spoke to refused to refund me (except in Groupon Bucks - a website gift card) and even disconnected me at the end of the chat while I was in the middle of typing. Groupon has a policy for local vouchers that only allows a refund during the timeframe of 3 days. Because this local voucher was a flower delivery service, I did not know the company couldn't deliver until a week out (they had tried, but couldn't get a local shop out for delivery). They strictly adhered to this policy and refused the refund.

Purchased $300 of concert tickets for use in June 2020. Due to Covid, event was rescheduled for 2021. The tickets are presents for group if 2020 graduates, so we are unable to commit to 2021 date. Groupon policy explicitly states refund will be given for rescheduled events. Instead they gave Groupon Bucks. After three separate and useless live chats with customer service, they are unwilling to offer refund to original form of payment. Also there is no option to speak to a supervisor because there are no more call centers for customer service. Groupon is holding money that does not belong to them for services they are not providing. It is unacceptable.

It is now 8 weeks since we booked a hotel with Groupon and it is 8 weeks of trying to get a refund for the hotel booking as the hotel was CLOSED. I think we are up to 25 emails of being fobbed off and no nearer to a refund.

I bought my daughter a 3 night package, due to Covid it could not be used, Groupon refused to refund me my money, would only give me Groupon credit, l asked them due to the position with restrictions and that my daughter really needs the money due to work changes with covid shutdown. l really wanted a cash refund but they still refused, l think this is a very ill willed decision.

I made a purchase but within minutes canceled, Groupon refuses to refund my credit card used. Only gave me a groupon buck credit. First and last time using groupon. They are stealing people's money by doing this. Unethical company.

I purchased a OxGord canoe cart. It broke after just 2.5 trips over easy flat groomed ground. I contacted Groupon for help. They said "NO" that it was after the 30 day period. Groupon said to call the mfg. I did! OxGord said that I had to go through Groupon. I provided information to both companies! I am now stuck with a $58.00 Canoe cart that has one wheel!!! I have closed my account with Groupon, This is not how customer service should be handled.

I purchased a Groupon for Lords and Ladies titles from a company called Scottish Title... They sent an email that they fulfilled the Groupon but they did not send me anything. Scottish Title will not respond to any emails -- when contacted I contacted Groupon support -- they told me that there was nothing that they could do. It is clear that Groupon has NO customer support -- and only exists to serve their vendors/partners -- even when those partners do not fulfill their obligations. I will never use Groupon again and recommend others stay away from this company.

I will not be purchasing anything from Groupon again. My customer service agent named Karolina M., would not refund my carpet cleaning refund. I decided I do not want strangers in my home due to my compromised immune system, increased deaths due to Covid-19 and the virus itself. Cannot believe something I purchased within the last month could not be refunded. I have credit I can use of some of their crappy merchandise.

My husband purchased bowling for two people at Bowlero in Mineola, NY and we never had a chance to use the tickets because everything in New York has been closed since early March of 2020, Groupon says money won’t be refunded and the expiration date is July 30th. WTF???? I’ll go to small claims if this is necessary. How am I going to pay for a ticket that never had a chance to use if the whole state has closed down due to a deadly virus???? Ahhh I want my money back.

There is no way to get cash back, Groupon bucks only, however this is Not told to you at time of purchase regardless of type of item or problems encountered. Customer support and or service is non existent, they tell you it exists but that is a joke. Clearly they Only want your money, the worst customer service facade I have run into lately! China is their only rival!

In addition to a restaurant voucher, I purchased almost $500 dollars worth of concert tickets for the 2020 summer season. In Michigan (everywhere) all concerts were either cancelled, or, postponed until 2021. And all restaurants closed. When the first concert (Alice Cooper) was cancelled I immediately contacted Groupon rep (Jeevan S.) via Chat (to request a refund back to my credit card (original form of payment). They asked for 2-3 weeks to hear back from the venues and would send an email update- No problem - For the restaurant - they said they would extend for 1 year or give a site credit -- At the time, I didn't have a problem with the resolution on the restaurant -

Policy guarantee is worth less. First want to say I’ve never had an issue ever until now. I know never be a user of this company again. I purchased three sets of tickets to NFL games. In per policy statement they were going by Vivid Seats on cash back guarantee for canceled events or unsatisfaction. I have been assured by the receipts. They even provided cash back to Groupon who then in turn provided me a Groupon bucks for a refund. Even though per policy statement of the room company stating it will be for vivid seats A policy in effect. I have been fighting And I feel bad don’t even get a response from Groupon for a month now.

I purchased a Groupon and called to make and appt only to find out the business was CLOSED and didn't know when it would open back up. I requested a refund, after spending WAY too much time trying to locate the buried and very limited contact options for Groupon 'support' (what a joke). I was refused a refund and offered 'groupon bucks' which I DO NOT WANT. This was the fault of the merchant and Groupon, why does the customer get punished? I cannot wait to cancel my Groupon account. Companies who only care about profit and NOT their customers who being the profit are NOT the kind of businesses I would like to support whatsoever.

Groupon sends multiple emails daily offering their "deals." I purchased a voucher for a hair service. When I called the salon to schedule the service, I was told that they no longer honored Groupons and I should contact Groupon for a refund. I did this and was told that my purchase was ineligible for refund to my credit card and my only option was to accept "Groupon Bucks" for a future purchase. I protested this since I had already purchased a replacement service and was not sure that I would use the Groupon Bucks in the future. Ultimately, they refused repeatedly and I learned a valuable lesson - this company's policies lack integrity in my opinion. I strongly feel that any company that sells a specific product or service online that they cannot deliver owes the customer an apology and a full refund!

I used Groupon in the past to buy products and for booking hotels. I found that all is good until something goes wrong. I booked a hotel on 7/2/20 for 7/3-7/5 the hotel rooms smelled like cigarettes, the staff showed me two rooms and they both smelled like smoke. Since they couldn’t not provide me A non smoking room I checked out the same day. I tried contacting Groupon by phone, and told to email the problem in which I did.

Absolutely appalling service from Groupon. They took my money for garden furniture the first day it was advertised in their email. After 8 weeks of denying having received the order and several obvious delay tactics asking for some confirmation for order, that was supplied by return. Another week later, asking for more information. Eventually I contacted Paypal who gave them another 3 weeks to provide the refund. Finally Paypal agreed to repay me. PLEASE AVOID GROUPON AT ALL COSTS.

I unknowingly bought 2 Groupons for businesses that were closed at the time of purchase. Their websites were still up and connected through Groupon. Groupon refuses to credit my bank account. Isn't this fraudulent?

I bought a show for June. They changed the date because of Covid, never notified me. I just happened to look. Changed to to August. Said they are working with company on what to do. So I go to website for the show and it's canceled rescheduled for next year. Groupon will not refund me because I am unable to attend. My only option is Groupon bucks. Why would I want them with this poor service??

Do not use Groupon! DO NOT USE GROUPON. They refused to give me a refund for a service that was canceled by the company themselves, despite me asking for a refund the day after I purchased it and their policy of a guaranteed refund if requested within 3 days of purchase. This was a $300 purchase. Their reasoning is so that you can "support local businesses" instead of receiving a refund. This is interesting because individuals cannot support businesses if they themselves do not have money for luxury. Your money is better off being spent with the company themselves. Many times the companies will honor groupon prices if you purchase directly through them instead.

Toooo bad, I really regret to work with Groupon, the customer service do not response at all, I wrote an email for them last week and still waiting for the response, Also, no phone number provided, In addition, they have access to my bank account directly, so, please be careful.

In May 2020 I intended to order a few items from Groupon. The items were 2 toilet bowl lights, 3 oven liners and a set of bath towels. Somehow this turned into 4 toilet bowl lights, 6 oven liners & 2 sets of towels. The website doubled my order and sent the items to 3 different addresses I had in my account. I live in Philadelphia & items also went to New Jersey & Miami. The Miami address was my daughter's college address from where she had graduated a year earlier. The New Jersey address belongs to my adult disabled nephew.

I have used Group on with none expensive vouchers and did not have trouble for a while. Recently I spent 150 dollars on a hair salon coupon, just then, the COVID pandemic started, and all salons were closed. I had to move to another city at this time. Now Group on customer service, which does not have a phone number and is hard to access, tells me that the only way to use my money is to go to the same place. However, they don't care that I don't live in that city anymore. They also don't care that this is all due to the pandemic. I had to do quite a lot of searching to find their customer service, and that was when I read a lot of reviews during these searches that how they keep ignoring their customers and how they've ruined small businesses. As a result, I would never trust this company and will not encourage anyone to do so.

I've been waiting 3 days for Groupon to verify I didn't redeem a Groupon I purchased for duct cleaning. I bought this Groupon with a credit from another crazy Groupon. That lady wanted me to get a doctor's note in order to qualify for her massage! So I use Groupon's credit to buy duct cleaning for my house instead, and when I go to schedule it, it's listed in my account as already redeemed. I would have thought a phone call could clear this up. How hard can it be to verify I've never contacted this business and they have never been to my house? But here I am waiting days. Looks like I threw good money after bad in buying this second more expensive groupon with the credit from my last deadbeat groupon. I now have trust issues with GROUPON, I trust you understand. Please make it right and right-quick please, Groupon!

I bought 4 Groupon's every time I tried to make an appointment the merchants didn't return my calls for the first couple of weeks some still never have the ones that did aren't honoring them. I wanted a refund since I tried to book appointments but Groupon refuses they will only give a refund if you cancel within 3 days. How can you cancel in 3 days when you have 120 days to use them, it takes more then 3 days for merchants to respond if at all. This company has no phone number it clearly is a rip off.

It's so quick to book something but when things go wrong they are not helpful at all!! Booked a week stay in March but due to Coronavirus and all the shut downs we were unable to stay. I have been battling with Groupon since to get a refund, at first they tried to deny my refund. It wasn't my fault everything shut down because of the pandemic! After waiting 3 months they sent me a groupon credit with the amount I was owed. I did not purchase the room with GROUPON CREDIT. I paid with my personal credit card! Now they are giving me the runaround again to give me my proper refund. I have had nothing but a horrible experience with groupon for months now. It's really sad because some of the deals are really good. But without them being able to help when things go wrong, I am afraid to make anymore purchases through them! I hope they get themselves on track soon!

I ordered two Daisy T-Shirts in a 1 x one green and one gray. I received in the mail two green and they were both 2 x. Not what I ordered at all. Trying to get my money back. I have never had any problems with Groupon before. Now I am not sure if I can trust what is being sent.

I have happily used Groupon for years but have recently had a lot of trouble. I am seeking help but cannot contact Groupon by phone - recorded message saying phone lines currently closed, email - all addresses I can find bounce back as unknown or unmonitored, website will not give Help details. BEWARE. I am very scared I am going to lose a lot of money.

I paid for a MacBook Pro and received a iPad mini. When I called they said I could return it and they would send a return label, which never was sent. Plus there was no paper work or receipt in box. They claimed it was sent and I received it, and told me I could keep if for $10. So I am out $569.00. I feel sick!

It is now over a month since I ordered and paid for two mattresses. I ordered them for a trundle bed and received one of the two. I have been trying over a month to have a resolution for this issue with no luck. Other items have taken way too long in shipping, but this one is the worst. They are not at all helpful with the problem shifting me from "team to team." I have vowed never to buy from this company again no matter how good the "deal" appears. This order was placed May 23, 2020.

Be ready for businesses not to honor the Groupon or have a delay/not respond once they know it’s a Groupon and for Groupon to tell you “sorry we can give you Monopoly money for some future purchase”. They have your money so they don’t care much after that if service is honored or not.

Ordered Celtics tickets and the warranty specifically says if canceled they will provide a refund. They refused to honor their written warranty. Instead they just gave me credit to use on Groupon. Refused to honor their written warranty. I learned the hard way. Avoid Groupon.

Whether thru guilt or just the excruciating process I tried to get generic ** thru Groupon from 4romeo. I change my mind, and say I want a refund. Never going to happen. Now I am stuck with voucher I don't want it need. $60 during a pandemic gone. Total Ripoff.

I ordered a Groupon for ATV rentals for a vacation I was taking with family. Unfortunately the company is not open due to covid 19 which is horrible but Groupon is still selling them. I am traveling soon so I had to make reservations with someone else as the company is still not open. Groupon will not give me my money back, only credit. What did I just buy? Was it a scam? Horrible customer service. No one to contact. No answers and no money for me. I will never use Groupon again!!! Scammers. I wish I could give them 0 stars but it won’t let me.

Bought item and payment cleared May 25. Jun 3 asked to be patient shipping due to covid. June 15 pressed them as to order status. Out of stock. Won't refund. Only Groupon bucks offered. Hung up on me.

If you live in an apartment then it’s a 50/50 shot as to whether you receive your order. The shipping standards don’t include putting apartment number in package. Post office doesn’t deliver without apartment number. When package gets returned to shipper, Groupon will not return your money. You have to buy again to get your value back. Groupon has no customer service phone number. You have to complain thru online complaint. They will cut you off and disconnect if you get upset or type too slow like me. This is the worst customer I have ever received or ever heard of. Groupons deals are not good enough to have to deal with that kind of service. You pay for shipping and it takes 2 weeks to get your order. In today’s retail world that’s ridiculous.

I bought a Groupon for Xtreme Car Wash & the fine print on the Groupon said, “you can’t be a, current customer.” I had did purchase this same Groupon in September of 2019 & canceled it after a month, I also talked to the owner who said I could purchase it again after I cancel my membership which I did. The Groupon customer service girl said it says I per car which it does but it also says must not be a current customer which is the most important part! She told me I needed to read the fine print when she’s the one that needs to read the fine print!

I recently purchased a bra deal. The next morning I got several emails confirming multiple additional orders for the same deal, one after another, that I did not purchase. I hit the cancel option in the emails and got error messages every time. I then went through the app to cancel these purchases and got that their system was down. I tried calling their customer support number and was told it wasn't accepting calls at this time.

The worst customer service ever. They deliver an item smashed to pieces and the customer service team read from a script. They have no authority to resolve the issue and they panic when you ask to speak to someone higher. I feel like the whole thing is a scam. Also, refused to give money back to original payment method so you’re trapped with Groupon bucks and the icing on the cake was that if I wanted to dispose of the damaged item myself, they would give me half the value of Groupon bucks. They failed to provide me with the item I wanted, they failed to give me my money back for it being damaged and they failed me with their terrible customer service. An absolute scam of a company. Do not shop here!

I needed support with my order within just a couple hours of making my purchase. Customer service wouldn't directly answer my questions, couldn't provide me with the information I requested and wasted my time and money. Ultimately, they ended the chat when they were done and I still have unanswered questions. Know it's a risk ordering from Groupon because they do not have any customer service in place to help, either a badly programmed bot or informationless human.

I purchased a groupon for 5 customized face masks. After purchased a redeemed my groupon with the company. About 3 weeks after order was placed, the company emailed me saying they could not fulfill the order and were cancelling it. I contacted Groupon customer service and requested a refund. They refuse to refund me my money and will only give me Groupon bucks. They said it’s their return policy. After reviewing their return policy, it does state that if a customer cancels the order they may be entitled to a credit with Groupon bucks. In my case, I did not cancel the order. The vendor cancelled the order and it had nothing to do with me. Their policy does not apply to this and they will not return my money. I’m looking into legal options at this point. Stay away from Groupon.

I purchased a Fitdom thermometer from Groupon on April 10, 2020. Today is June 8/2020 and I never received it. I have a chain of emails back and forth, pleading nicely to finally demanding my money back ($80.00). Their answers to me were at first nice and gradually they became abrupt and sarcastic and total lies! They gave me false tracking numbers and misleading information. I’ve tried phone numbers that don’t answer and I even tried live chat twice and was given the same run around!

Quick to take your money...not so quick on the delivery of your order. First, I've been using Groupon for quite a while. They used to be pretty good. However, that changed when I bought an oil change. I paid through PayPal and the transaction was almost instantaneous. The app said the transaction was "pending". After a 1/2 hour, it was STILL "pending". At 45 minutes, I canceled the order. I was notified it would be 5-7 business days before a refund would be completed. When I emailed customer support, I was sent a canned response that had NOTHING to do with the issue.

The order was delivered to a different city than where I live, but the address on the order is correct. Chatting with Groupon customer service, they refused to provide a refund or a replacement, then hung up on me. Very rude! I will never do business with Groupon again.

I bought a Groupon.... Mobil One... Synthetic oil change. I got there, nothing Mobil One was going to be used. It was going to be a cheap oil filter and Penzoil syn oil. I asked to for Mobil One and it cost me an additional $ 40 to get what I thought I bought on the Groupon... They lied and it was a scam!!!!

I purchased an expensive beauty Groupon a few months back before Covid, and now I don't feel comfortable using the service for this Groupon because of Covid issues. I asked to for a refund but they refuse to give it to me! Instead they give me Groupon bucks! I know I won't be using Groupon again because I don't have the money because I am furloughed but also I don't trust them anymore! And now I'm left with a few hundred in Groupon bucks! It's not fair because how was I supposed to know the Coronavirus was going to happen? I want my money back and they won't give it to me! I will never do business with them again! It's so wrong and greedy!

I purchased coupons for yoga classes and then COVID hit. The studio will not honor the coupon. Groupon will not refund my credit card, but has provided me with "Groupon Bucks". Who would ever do business with this company who did not modify their return policy during the national crisis. BEWARE.

I booked 4 casino cruises for my sisters and I then COVID 19 hit, I asked for a full refund as we are not interested in a cruise in the current world we live in and Groupon said NO. They would NOT refund my money, only issuing “Groupon Credits” to only be used ONLY on Groupon! Groupon has proven to be VERY unreliable. For this reason, I NO LONGER want to do ANY business with Groupon. I want my money refunded to my credit card, so I can use it to do business with a reputable company instead of Groupon.

I purchased 3 concert tickets in February, for a concert in September. I paid In full, with a Credit Card. Groupon Cancelled the event on May 26. I DID NOT CANCEL THIS!!! GROUPON DID!!! They would NOT refund my money, only issuing “Groupon Credits” to only be used ONLY on Groupon! Groupon has proven to be VERY unreliable. I never know what, or IF I will receive what I think I am ordering. For this reason, I NO LONGER want to do ANY business with Groupon. I want my money refunded to my credit card, so I can use it to do business with a reputable company instead of Groupon.

I had tix for 2 events that were canceled. Instead of a refund as stated, they gave me "Groupon bucks." Deals are no longer of value, vendors don't like to honor and will often just give you the deal without the Groupon. And now I have to find $100 or lose the money I paid. It's difficult to reach customer service and if/ once I have this issue resolved, I will not be a customer in the future. I used to use it a lot but it's been inconsistent and unreliable for the last couple years.

Refund> regarding extraordinary circumstances policy not honored nor is credit issued. Several concerts purchased total purchases $230 from debit, credit issued originally $185, I questioned and requested to honor refund via debit per policy and now $125 is all that remains with zero purchases after I questioned. I have proof but all emails given are invalid. Chat disconnects when I request escalation. Extremely disappointed. I have money tied to an acct that is not just for myself but friends who has those tickets too. No longer trust Groupon with my business.

I bought Concert tickets w/ Groupon's extraordinary event policy that says if an event is canceled you automatically get a refund, or if rescheduled you can request a refund. BUT it turns out YOU CAN ONLY GET A GROUPON CREDIT. They will not refund to your original form of payment. The concerts were canceled due to COVID-19, so it's even more unacceptable, beyond the already misleading policy. Horrible customer service.

Groupon's CEO Rich Williams sent out an email on 3/16/20 that states "If your deal, trip, concert or event has to be canceled, our Customer Support team will proactively reach out to assist you. Finally, in the event you receive an exchange or refund, we’ll also give you a promo code worth $10 to use toward your next local experience—which will be good for a full year." Not to mention Groupon's extraordinary event policy states "If an event is cancelled & not rescheduled, we will automatically refund the amount paid to the purchaser." None of this have been honored by groupon. Instead I've only been given excuses for my 2 concerts that have been cancelled due to covid-19.

I purchased tickets to concert before the Covid19 pandemic. The concert is understandably cancelled so I should get my money back, but they keep it in Groupon bucks. They say it is after the time period for a refund... I am not the one who cancelled the event. The event was cancelled due to a GLOBAL PANDEMIC. I would like my money back and not be forced to use on something I do not want or need. Terrible customer service. I could understand if I tried to return my purchase, but I did not, it was taken away from me and so was my $70. Very very upset.

Recently I purchased a Groupon for a visit to Dignity Veterinary Services, Chandler Arizona. I requested a simple pregnancy test on a 2 year old cat that I had rescued. Apparently, I was in for the biggest bait and switch job in my entire life! The receptionist said they would come to the car and take her in (due to Covid-19 they were not allowing owners in the clinic. I called the office and was told that my cat was very sick and would require a blood test and x-rays. I agreed to have these done even though I had no real explanation as to why they were required.

SCAM! I ordered a product through Groupon that was never delivered. I continuously asked Groupon what the status of my order was, but all they would tell me was that it was more than a month beyond the delivery window the company had promised. Still no product. When I finally requested a refund from Groupon, they agreed only to give me "Groupon bucks," rather than a refund for the product I never received. BUYER BEWARE!!

I tried to get a refund for an liberty science center pass that I purchased two months ago. Closed a week after I purchase the Groupon due to the coronavirus. Of course the facility is still closed and the Groupon is expiring in five days. I asked for a refund due to the current situation. They informed me they will not be giving me a refund and instead be giving me Groupon bucks. After I told them that it was ridiculous under the current circumstances they then told me they appreciate any feedback. I would stay away from them while this is going on.. if facilities can’t come through Groupon will not issue you a refund.

Normally I have had great experiences, and I purchased many concert tickets for 2020. Groupon Live Policy states cancelled events receive cash refund. COMPANY REFUSES to follow their policy, and customer service representatives tell me varying policies that are not even the verbatim I pulled off their website. Never buying Live events again. Hundreds wasted for 2020.

I bought some Groupons for Journey concert but the concert was cancelled due to Covid-19. I chatted with a csr with Groupon so that I could try to recoup the money that I spent. They informed me that I would get groupon bucks instead of an ordinary refund. When I told them that their own policy states that you will get a refund for a cancelled concert, she just reiterated that I would get groupon credit instead. I dont know if I will use groupon in the future so I would like my refund back instead. Has anyone else had the same experience? Did they get their money back?

Groupon Sucks. Purchase App malfunctions —> If you have previously made a purchase, as soon as you click on “buy”, the transaction is completed, without any option to review order, edit recipient, shipping address, or payment details. And the Customer Service is the worst. No phone or chat support is available, and Philippines Customer Support completely evades questions (or do not understand English).

Due to COVID, a concert I purchased tickets for was canceled. According to Groupon's "Extraordinary Event Policy" policy they say that "If an event is cancelled and not rescheduled, we will automatically refund the amount paid to the purchaser." They gave me Groupon Bucks which is not a refund, it is more of a credit. The policy says they'll "refund the amount paid to the purchaser". I paid $60. Groupon Bucks is not the same as giving back what I paid. Their policy does not state that refunds are only made in Groupon Bucks. I contacted them four times about this and each time they ended our chat session when they decided not to speak to me anymore. This is completely unacceptable!

I recently purchased 2 tickets to a specific event, under 2 separate transactions. The event was postponed due to COVID, so the event coordinator issued a notice stating they would honor any refunds. This email was forwarded to Groupon and I received a refund for 1 ticket. I requested Groupon to issue the refund of the 2nd ticket (again, separate transaction so I had to issue separate request) and have been given the run-around for weeks. I emailed the event coordinator to request another notice stating they would honor a refund, which they obliged. I again forwarded this to Groupon (as Groupon requested) and they are still saying they will not issue the refund.

Either from my error or another person’s unauthorized actions using my account, there was a transaction for A Lot of items ranging from cell phone holder For the car to bedding to essential oils etc. When I realized that this had happened and the amount of Money all the items totaled, I almost fainted. I was very upset and knew I did not order or want all of these items as I first and foremost could not afford them.

I ordered three items from Groupon. They were delivered to the wrong address. People at that address alerted me. Only one of three items came. I tried contacting Groupon, but no service # or web site.

I reached out to them to request a refund for an over $200 purchase that I have been unable to use since November. I attempted to redeem my purchase 5 times. Each time the merchant cancelled on me. Now due to COVID 19 with everything shut down I cannot use it indefinitely and I waited before requesting a refund to have to avoid even making the request. Now. They will not refund me because you only have 3 days to cancel. So instead of getting nearly $300 back to my account for this time they have given me a credit that at this point is useless since nothing is open. I will never purchase through Groupon again. You’re better going directly to the merchant. At least there you have a chance of getting your money back when you don’t actually receive the service you paid for.

I made a two purchases and the companies don't exist. I paid money and could not get a refund because there is no customer service. I can't contact anyone via phone. I finally communicated with someone via chat- they were rude and dismissive. They took my money.

I purchased a wine tasting package for 4. The place is closed due to the national pandemic. I asked for a refund and was given Groupon bucks. Are you kidding me? NJ is still under quarantine and most people are out of work and you are giving back groupon bucks!!! Shame on you. I will never use Groupon again. Will let everyone know how disgraceful this company is.

Fraudulent Transaction were made on 03/23/2020 of almost $500.00, I tried contacted them and they don't have in the website and phone # so I have to do it by email, I had sent dozens of email and they just send me automated emails back or saying to report to my bank institution is very unfair that they just play stupid in this times of the virus taking people's money and not giving you anything back. I am not recommending this website at all and please do not leave your credit card's info. In the system is ahead each trying to get your money back. THIS WEBSITE IS SUBJECT TO FRAUDULENT TRANSACTIONS.

I ordered a Groupon for 5 hard cover photo books from Printerpix. Looked at shipping rates like suggested, it said 5 books 46.79. After 18 hours of navigation through their website I was pretty excited about the books, until I went to checkout and it said 129.95 for shipping. Tried email to email and call (they put you on hold for 3 min then hang up) but no help yet. No customer service at Groupon so I guess I lost my money on that one. I viewed the reviews on printerpix today and they are pretty bad so I wonder why Groupon still has them on their website.

If you read reviews on this site and on BBB site it will be apparent what scam company this is. I bought tickets to a concert that was canceled due to COVID - instead of refunding my account they gave me "Groupon Dollars" even though they never delivered the service I purchased. It says right on their site that if the concert is canceled they refund your money - this is a blatant lie. A credit in your account is not the same as a refund.

Due to COVID-19, a concert I purchased tickets for was canceled. According to Groupon's "Extraordinary Event Policy" policy, "If an event is cancelled and not rescheduled, we will automatically refund the amount paid to the purchaser." I received my refund in Groupon Bucks which are useless to me. Nowhere does it state that refunds are only made in Groupon Bucks. My attempts to contact Groupon about this met with no wavering on this "policy". This is completely unacceptable! Class action suit?

I ordered a Groupon for "One Dozen Assorted Mother's Day Roses with Vase" in the amount of $26.99. I clicked on the link within the Groupon and was transferred to ProFlowers to proceed with my order. In the end, I was told it would be an additional $14 and change but proceeded anyway. I was charged $38.72 by, Proflowers. I contacted Proflowers immediately. During the first call, I was put on hold for over 5 minutes and then transfer to the survey center. I called back and after a few minutes speaking with someone of whom I could barely hear or understand. Five minutes later he told me that I ordered something different and that he would cancel the order and refund my account and that I would also be able to use my Groupon code.

Due to COVID-19, a concert I purchased tickets for was canceled. According to Groupon's "Extraordinary Event Policy" policy, "If an event is cancelled and not rescheduled, we will automatically refund the amount paid to the purchaser." I received my refund in Groupon Bucks which are useless to me. Nowhere does it state that refunds are only made in Groupon Bucks. My attempts to contact Groupon about this met with no wavering on this "policy". This is completely unacceptable!

After requesting a refund for a product I can no longer use (due to Covid19) I have been told I cannot get one. After losing a job and struggling to put food on the table this is unacceptable. I only got given 1 option - take the credit or go away- "you didnt ask for this within said timeframe" - yeah well I didnt ask to be in lockdown either did I? Worst to feel so helpless against a company. Thanks for wrecking my day.

A year ago I ordered a bed for my son. Before I could put it together I was in a bad wreck. I am finally up on my feet and would love to put it together but I misplaced the screws and bits. I emailed them asking if I could buy the screws and bolts again so I can put together and after finally getting a hold of them they said I have to rebuy the entire bed. I just need the parts. Ridiculous. $400 down the drain.

I bought an item on Groupon, and the vendor never sent it to me. When I contacted groupon they told me I could not receive a refund and needed to use groupon bucks. Even though they took my money and failed to send the merchandise promised.

I ordered the Highlights magazine for my grandchildren. Groupon took my order and did not give me an opportunity to enter their address. With the coronavirus, we do not visit them. They also live over an hour away. Groupon has no customer service phone number and to talk to their overseas chat session I might as well talk to my dog. They will not cancel the order or change the address. What kind of company are they running? They have my money and they are not willing to give it up!! By the way, the order has not been submitted to highlights magazine yet. Groupon is a scam as far as I am concerned.

I purchased a stay at Great Wolf Lodge for April in Anaheim in February. Roughly 3 weeks after my purchase I was notified by Great Wolf that my reservation has been canceled. I called GWL to reschedule and they told me that their logs are so backed up they won't be using Groupon for the remainder of the year. They told me I'd have to reschedule directly through them and get a refund from Groupon. Groupon doesn't have a way to call them so you can only do that is by chat. I told the representative the whole story and asked for a refund. He agreed. I called GWL and rescheduled. I checked my account with Groupon a day or 2 later and seen that I was refunded Groupon Bucks. I chatted again and was told that in order to support businesses like GWL, my Groupon bucks wouldn't expire and they won't refund me in my original payment.

I recently bought a Groupon purchase for a 12 month membership at Sam's Club discounted at $35 dollars. Paid and went to redeem at a local store. They couldn't & I called customer service to cancel or refund. They could not find my order number. I was very frustrated and contacted my bank to dispute the charge. Groupon is a separate party/contractor to many companies that can not help you if you have problems let alone direct you to help. Groupon needs to be more transparent and work with their customers and businesses better.

I ordered a thermometer March 20, 2020. The tracking March 26 says it’s in California still as of today. Have not received any more information on this of when it will be here. Very disappointed at this place. I would have gave it no stars.

I bought 3 tickets for Cirque du Soleil through Groupon. Unfortunately, the event got canceled due to COVID-19, I tried to get my refund since the "Extraordinary Event Policy" clearly states "Cancelled Event. If an event is canceled and not rescheduled, we will automatically refund the amount paid to the purchaser." Instead, I was refunded with Groupon Bulks which I haven't asked for. I told the customer service lady that I didn't want Bucks I just wanted my money back but she said "the policy says that contact us for the refund, the Refund is in the Groupon credit". Don't trust Groupon! They won't refund your money. Also, if you are looking for a service, try calling the business, especially small business, ahead they might honor the deal on Groupon without the need of getting it. Groupon gets 50% of each sale!

I am writing this review as I am very dissatisfied with my recent experience with Groupon's customer support. Due to COVID-19, an event which I purchased 4 tickets for was cancelled. I bought these tickets for my supposed to be out of town guests. As the event was cancelled and travel restrictions were placed, we were clearly no longer going to attend this event. The event has not been postponed, and even if it does get postponed, we will not be attending it due to the circumstances. Not only do we no longer want to attend the event IF it is postponed, we need to support our families as best we can which includes financial matters.

I purchased a Groupon for a massage. When I couldn't use the Groupon because of the pandemic, I asked for a refund. It took weeks to get through to someone, but eventually they issued me a credit, but then canceled my account so I could not use it. Very bad business practices. Will never use again.

My husband and I purchased a spa package through Groupon. The date of our spa appointment fell within the stay-at-home order for the pandemic. My husband is currently only on part-time hours as opposed to the 50 he was working before this happened. I contacted Groupon asking for the refund of my $250 so I could buy groceries and formula for my family due to lack of income. I explained my situation and they could have cared less. They refunded me Groupon bucks. I went on to see if I could find some sort of grocery store or gift card for grocery store to purchase food and the only options on their website is junk food or wine. So I can feed my toddler junk food and tell my 6 month old tough luck because there's no formula on Groupon. I will not be using this website any longer. Waste of $250. Thanks for nothing Groupon.

I am not happy with Groupon’s service or customer care.

I noticed I'm not the only one that has had this experience. You can't talk to anyone, so you're left with only chat support in which most of them would regurgitate the voucher instructions. I needed to buy flowers for mother's day, so I bought a 1800flowers voucher. The issue was that no one could clearly tell me how to redeem the voucher. I chatted with Groupon and called 1800flowers. The rep at the flower company said that she had gotten many calls from groupon customers. She said that she was unsure how to redeem the voucher either and that my voucher could have been expired. So I went back and forth. Groupon cancelled that voucher and I asked to be refunded back to my Paypal and the groupon rep said she would. However, what they did was revert my payment to groupon bucks.

Groupon have committed fraud on my account during Covid19. I received an email stating I made 2 purchases which I never made. I immediately tried to cancel it using the link in the email but the link did not work, I called them but the call centre automated message said they closed during COVID 19. I then emailed them. They replied 48 hours later asking me to confirm no family members made the purchase. I replied immediately saying I have no family members. They then replied 24 hours later stating there's nothing they can do. So they took my credit card details and made a fraudulent purchase and now refuse to refund me. Do not ever use Groupon again. They steal your bank details and commit fraud. I am a vulnerable person and they are taking advantage of me.

Me and my family were excited about our vacation so we went on Groupon to see if we can get a great deal for a hotel stay. We were nervous about the coronavirus, didn’t know this would take place during our trip. We found our fears and left the children in the car with my teenage daughter. We went into the hotel hoping that it wouldn’t be a line in however we stood in line well over 30 minutes nervous and scared for our life.

Do not deal with Groupon. I purchased a voucher for a Chicago boat trip and they double charge me. They absolutely refused to refund my money and paid me in Groupon bucks. Groupon bucks can't put food on my table. The customer service was terrible. They have no empathy or compassion for customers who try to deal in good faith. There is no live person but a live chatter spewing company talking points. I recommend no one patronize this company....Buyer beware because they don't give a....

To Whom it may concern, Early last week I was contacted by a Groupon representative regarding starting a Groupon campaign for my Massage Therapy business located in Mystic, CT. She had contacted me every day, sometimes every couple of hours in order to secure me as a “merchant” and to “sign” an agreement with Groupon. I explained to her that my experience has been that Groupon is for those Massage Therapists that are desperate for work, or are fresh out of school, newly licensed that are desperately trying to build a clientele. I know this because I have seen on Groupon’s website the Therapists in my area that are offering Groupon “deals” and I know most of these people personally and their situation.

I made a purchase of several items for a cancer patient, items were sent to wrong address. After numerous telephone calls to Groupon I was told I was issued a refund fir this purchase. This was in March 2020. To date they have not issued the refund and the patient has not received the needed clothing. Additionally, they will not answer the telephone. They are not sympathetic to their customers or the needs or cancer patients.

I ordered a box of 30 disposable face masks. I was very excited to even find any. I received the email that my order would ship soon. After that I heard nothing. I checked the tracking and it said that it was with a shipping partner. That was April 7th. After watching for a couple of weeks, I finally decided it just wasn't coming and went to request a refund only to be told that I could only be refunded in Groupon bucks. That was on April 21st. This is the second time I have not received an item and I want nothing more to do with Groupon!

I order masks back around April 2nd. They were suppose to be shipped and sent by April 8th or so. Saw the date change to the 17th. Tried cancelling the order. On April 3rd they said the window. Got a refund expired in one day. Still have not received the masks and Groupon is closed and you can’t get in contact with anyone. They faked a preshipping label. Lied and said they shipped it on April 15th. Ended says USPS has it. Usps said the product was never shipped. Don’t Order nothing from Groupon. They are stealing people’s money.