Groupon Reviews

Took my money for the subscription of NY Post, never got the Post! Refused to answer to my emails and calls. Had to spend time to call my credit card company to dispute the charge. Don't ever deal with this slime ball!!!

The promo code to receive a $20 digital Costco shop card for a new annual $60 membership didn't work for me. When I signed up using the promo code on Groupon, my account was active for 24 hours, then my account got cancelled. Costco said it was a "glitch" in their system. I had to pay the $60 membership fee again. I never got my digital shop card emailed to me. I reached out to Groupon Customer Service and they said there was no record of me purchasing the membership through Groupon since I purchased the membership from Costco directly. Groupon said I had to reach out to Costco to get my $20 digital shop card. I'm not sure if I'll go through that hassle. I suggest if you do plan to use the promo, take a screenshot of the order details including the promo code to show proof in case you run into issues.

Very bad experience with Groupon. I thought I would be saving money with this platform but it costs me even more. I purchased the oil changing voucher which was almost $80, I accidentally purchased it double and I canceled it immediately. They made it so called trade in and said if you don't find a suitable deal your refund will be paid within 5-7 working days. And now they are saying it was expired within 3 days. You'll get the credits within few hours. Which are still in process and I see $0 credits in my account. Their customer service is frustrating. They ask for 100s of proofs of the purchase but yet again you are helpless eventually. At the end your money are lost (looted).

Horrible customer service. Try to use Groupon and Galveston on Father’s Day. My voucher stayed in pending for hours and had to finally use more money to pay for the attractions. I was trying to get a discount on. Had reached out to customer service on several times and continually telling me that I am out of luck. When they told me, I could not cancel the voucher because it was pending. After the pending was over contacting them again they told me that all sales were final. The day Groupon was a high and it was hard to connect to customer service or get a hold of anyone on the phone sat on hold for the entire time waiting to get into the attraction. I am out of almost $500 for what I paid $165 for.

I am not experienced with Groupon. I bought Groupons for wines. I did not realize that I was paying Groupon and then the merchant as well. In the end, I was not getting a deal. From the four Groupon I purchased; I was only able to redeem 3. I tried getting help from customer service. I was asked for many details. However, even after all the details requested was given, no one would assist me. The communication completely stopped. I RECEIVED A BETTER DEAL BUYING DIRECTLY FROM THE MERCHANT!

I recently had the unfortunate experience of using Groupon, and I can't stress enough how awful it was. This was my first and definitely my last time using this platform. First, the deals are incredibly misleading. What looks like a great discount on the surface turns out to be a bait-and-switch tactic. I purchased a deal for a local restaurant that promised 50% off, but when I arrived, the restaurant refused to honor the Groupon, claiming they never agreed to the terms listed. After a heated argument with the manager, I had to pay full price for my meal, which completely defeated the purpose of using Groupon in the first place.

On March this year 2024 I wanted to take my daughter and son to Urban Air a trampoline place for children in Florida. So I went on the Groupon website and was able to find a Groupon coupon. So when I used the coupon Groupon charged me 2x the amount that I had to pay. I went to the Urban Air place and they said that I have to get in touch with Groupon so I tried search to see if they had a contact number, they don’t have any and I tried emailing but I couldn’t find any way to communicate with Groupon. So I lost over $350. To me Groupon is not honest! I would not recommend anyone of this site!! If that happened to me, I do not want this to happen to others!!

I bought 4 tickets instead of 2 because of uncleared sales information, tried a way to cancel right after I bought 2 of the tickets unsuccessful. Searched everywhere for an email, phone number, chat support etc without success, so it is impossible to get a customer service cause they are unreachable. Unfortunately I will have to dispute the charge and get my money back directly with my credit card provider. The worse experience I ever had purchasing online.

I am a senior citizen and a longtime regular customer with Groupon. BUYER BEWARE OF THE TIPS SECTION! I accidentally purchased a gift Groupon for my son in TN. The salon was in CA. I tried to cancel within the hour to no avail. This Groupon was non refundable! Never had this experience before. I realize it was my user error, but Groupon didn't even try to help in any way.

No more Groupon. They used to be good, but now they're horrendous!! Customer service is non existent. More than 75% of our Groupons purchased in the last 3 years had issues. My wife has been telling me for more than 2 years to stop using them and I finally refuse to lose more money on their extremely poor and fraudulent offers. Don't use Groupon. All the complaints can't be wrong.

Horrible customer service. Purchase an $80 Groupon for an oil change. When the vendor won’t honor it toss back-and-forth between the two. Groupon says it’s the vendor's responsibility. The vendor says it’s Groupon’s responsibility because they were the one who collected the money. Everyone Denies their ability to be of any assistance. Save your money. Look for coupons elsewhere. Do not purchase anything through Groupon.

I purchased car detailing from Groupon and then when I contacted the merchant he started giving me stories about broken generators and I can’t get a refund. Groupon is a scam for the scammers, I will never buy from Groupon again.

I wouldn't recommend them at all!! They took $25 for a Sam's Club membership -it was expired, now they refuse to refund me my money!! I'm turning them into the Federal Trade Commission and the BBB!! Frauds and scammers!! They claim they give a 3 day refund- I purchased 2 day's ago, so I'm within my time frame!!

I think they are a ripoff and scam. I bought Ms Professional 2019 - MS Office Professional Pro 2021 for around $18.99. The picture said Ms Office Professional Pro 2021 and they even sent me a, "Please rate your Ms Office Pro 2021 with a picture of it." So I kept having trouble downloading it and I found out from the vendor it was for 2019, which would have cost me only $14.99 on their site. So I tried to talk to them but he didn't help or explain about how the whole thing was misleading, only said, "I'm sorry you're unhappy and thank you for reaching out, we appreciate your input." What a joke. I will never buy from them again.

I purchased and paid for 3 coupons for the Florida Everglades tour. When I arrived at the venue only 1 coupon came up on the app/phone to scan. The other 2 coupons would not come up on my phone. I was forced to purchase 2 additional tickets. I could not reach a person at Groupon. I entered a refund request on their web site. Four (4) days later I received a response telling me there is nothing Groupon can do. I then sent a second request only to be told all sales are final. Groupon lost $11.5m last year. Wish I had known this prior to purchasing these coupons. Please, never use Groupon. They do not honor their purchased coupons, customer service is awful and they lose money every year. I guess they need the money more than we do.

BEWARE - Groupon charged my card on file for a purchase I made with a different card that I added for that purchase resulting in a double purchase. Groupon stated that they can not refund my card that they charged that I did not authorize, but would give me a credit. I didn't purchase the item twice nor did I authorize the purchase to the card on file but you won't give me my money back?!?

Groupon is a scam and doesn't stand by its customers. I purchased a groupon from a vendor. Worst customer service and a total scam! I called to make an appointment and they said that they are booking out a week even though the website clearly shows that there is availability all afternoon. Then, I get a call saying that someone is available at 3PM but that the area that I purchased would cover about the size of a quarter which is fine but that it had to be the exact specific location. If I moved the quarter space back (same exact size), I now had to pay for a medium size service. Absolutely ridiculous! Waste of my time! I was told by the business to get a refund from Groupon since I didn't qualify for the service. Groupon said that the time for a refund had expired and that the business is open and can take me. The business was trying to get me to pay more than what I had already purchased. Both places are total scams.

Groupon is nothing but a rip off! They baited me and switched to sell me something I did not want and then refused to even consider my inquiry through their lousy customer service center in India!! It took me 2 hours to even find an email for their customer service, the phone number on the internet doesn't even work. They took $107 dollars from me and I received nothing in return!!

Please be advised. No support for customer. Don't use Groupon! A waste of time and money. The refund policy is non existent and time consuming to find out it doesn't exist. I will not use again and suggest against anyone using Groupon.

I bought a Groupon for a facial. When I called to buy it it was expired and there was nothing to do to get a refund or extension of the date even if the service was still on sale and available. I contact both groupon and the seller. It was groupon policy.

I’m disgusted at Groupon's customer service practices. I wanted a refund for a merchant that was not returning my calls and there is NO NUMBER that I could find for them and no other way to really reach them except for chatting which was automated. I WILL NEVER use Groupon again.. You literally STOLE 200 dollars from me. You are a horrible company with no moral or ethics. Shame on you.

Buyer beware. Groupon isn't interested in protecting members from fraudulent sellers. I followed all instructions on the Groupon and booked my time and received confirmation. Seller said they had no record of my booking. Now I can't get a refund because the seller says the groupon was used and groupon does not care.

Shame on you Groupon! I have been a member since the beginning days, in the past week 2 fraudulent purchases have been made on my account and not one single person at groupon is doing anything about it nor cares at all. It is IMPOSSIBLE to get in touch with anyone at Groupon. There is literally no phone number, no contact customer support info (this is the way shady, scam companies on FB and Tik tok operate, not supposedly reputable multi billion dollar companies). The only thing I've heard back in a week is "someone will be in touch" a form email sent to every single person. BEWARE OF PURCHASING ANYTHING FROM GROUPON OR STORING YOUR PAYMENT INFO, they will charge you for whatever they feel like and there is absolutely zero recourse on your end.

Groupon sucks, don’t buy anything! You get sucked into a void that is almost impossible to get out. Booked a massage and a week later the owner cancelled all massages by Groupon. It’s almost like a fake enterprise now, just look at the officers and where they are from. I’m trying to just get my GD money back. They don’t want to fulfill their obligations and that’s why they have a 1.3 rating. I don’t know how they are even in business? Steer clear. Don’t be a fool!

They’re scammers, they closed my account with almost $500 bucks, they tried to scams me and the customer service so rude and don’t care about that you’re losing your money!!! Don’t trust them! I’ll call my bank to get my money back from them.

TERRIBLE SERVICE AND EXPERIENCE. DON''T BE TEMPTED TO GET GROUPONS. DELETE THE APP. I bought 3 groupons to the same restaurant, thinking it would be a great deal and perfect for an upcoming special occasion.. but... when I went to make a reservation, the restaurant said they don't take groupons anymore, even though my groupons are not expired or anything yet. They expire on the 31st, it's the 19th now. I contacted customer service and they were absolute robot jerks. They told me to wait up to SEVEN DAYS to remedy. Of which it is not guaranteed they would refund the amount I paid. And I can't use them all at once either even if they did decide to accept them after all.

I bought a mani pedi coupon from Groupon and when I went to use it at the establishment they said they was never on Groupon and they wouldn't honor it. Groupon only gave me a Groupon credit where they should have given my money back onto the credit card that I used

Terrible. I purchased a Groupon and merchant won’t accept even though per policy I was allowed to buy again after 365 days. I contacted Groupon customer service and after 10 email exchanges they refused to let me trade it in. This is $200 waste and 2 months prior I lost $400 on tickets I was not able to trade in even though my daughter didn’t qualify for the service due to age. What Groupon is doing is fraud and illegal. Stay away from it because there’s no option to return or get reimbursed if you can’t use it.

I went to book a reservation with Groupon for a hotel stay in New York. When I booked it, it came out as a fraud alert through my bank so I cleared it, but I didn't redeem the transaction again. So the next morning when I woke up they took my money from Groupon, so I looked up their cancelation policy and it says I have 48 hours to cancel to get my money back, but there's no number to calling them, and the only way you can talk to them is online, which that's even hard finding when you look for it. So when I got a hold of somebody they wouldn't return my refund and they told me my cancelation policy was due on the 19th when I booked on the 21st. Now how's that possible? I will never use Groupon again because they are a bunch of crooks! Be careful if you use them because they will take your money no matter if you cancel with them.

This site has gone to trash. I would not recommend anyone or businesses to use this site. There's no phone service anymore. It takes weeks for proper responses and I noticed there aren't as many options as years previous. Clearly for a reason.

I bought a digital product from them. They made made me go through a confusing redeem process only to not give me what I paid for. I never got my money back. Customer support ignored me. This is such a shady business. Warning for everybody. STAY AWAY!

I made a purchase for a 60-minute massage through WoodCreek Massage in Albuquerque, NM. When I made a reservation through the online reservation system, which did not work. This happened twice. Due to the provider's availability, or lack thereof, my Groupon expired before I could use it. I contacted Groupon customer service and was given a runaround. Today customer service told me the voucher had been redeemed. I never set foot in the office of WoodCreek Massage. Now, I have to get the provider to say that the voucher was not redeemed and forward it to Groupon for a refund. All I can say is be VERY careful when making a Groupon purchase because there is a reason some of the providers agree to use Groupon. Two thumbs down for Groupon Customer Service!!!

Although Groupon supposedly has a 14 day return policy there are exceptions and Groupon does not make it obvious to the buyer that they are purchasing something that is final sale until it is too late. The experience I purchased allows changes to the date due to bad weather but Groupon does not honor that policy. First and last time using them. Looking through all these reviews I'm shocked they are still in business. Horrible customer service and deceptive practices.

I purchased a massage for my wife through Groupon a few months ago. My wife setup an appointment with the massage therapist. On the day of the appointment, the therapist texted my wife and cancelled the appointment. My wife had to reschedule the massage. She rescheduled for a month later. Come time for the rescheduled appointment and once again, the massage therapist cancelled the appointment on the same day. Keep in mind, neither cancelled appointment came with any reason - the appointments were just cancelled. My wife, who was fed up with having her appointments cancelled each and every time just asked for a refund of her Groupon. The merchant wouldn't even communicate with my wife after the second cancelled appointment. We also found that the merchant had redeemed the Groupon without our knowledge.

I bought 2 coupons for bowling under "Local Deals". Due to unforeseen circumstances I couldn't use them, and within 2 days I asked support for a refund. They refused to give me one under the pretext that the fine print for this business states "All Sales Final". This is in direct contradiction to their own Legal page which stated that for Local Deals ANY unredeemed voucher can be refunded within 3 days of purchase, and only after which period does the sale become final. They refuse even when faced with this discrepancy to honor their own policies.

If I could leave a 0 stars I definitely would. I don’t recommend anyone to use a Groupon directly, it’s a big scam. I would just go to the place that has a deal and ask them to match the Groupon price. I will never spend another penny with them ever again. I purchased a treatment and I wasn’t able to use it due to not been eligible for it due to been cancer survivor and Groupon is refusing to return me the money but give me a Groupon bucks (that I don’t need as I can’t use what I went there to purchase). They charge business and are scamming us. Go directly to the business that you are interested in and ask them to match the price.

My boyfriend and I wanted to go to Busch Gardens and his sister in law on a good deal on Groupon a few years back so I figured why not since the tickets can be pretty expensive. I got two tickets for us and we were on our way to the amusement park. When we got there we thought we were good to go since we had our tickets but I never got an email confirmation stating that it went through so we were unable to enter the park. My boyfriend had to get two more tickets that were double the price than what I originally paid that morning. I didn’t get the email confirmation until 2pm. I bought the tickets at 9:30. $185.00 wasted and I am not made of money so it’s really sad that I won’t see that money again. We will never be using Groupon again.

I brought a session of profilho, booked + was cancelled a day before due to service provider having insurance issues. Requested refund, told to get confirmation email from service provider that it was not provided. Did that, sent it to Groupon, that was early March. Groupon said they would respond within 7 days. They didn't, and have not replied to emails since asking for assistance, resolution, refund, 2 months later. £100 down the drain. GROUPON ARE IMMORAL SCAMMERS HIRING UNLICENSED AESTHETIC THERAPISTS AND DO NOT PROVIDE REFUNDS.

I purchased a manicure and pedicure to BeYouty Bar, PV, KS. The owner, Anna ** did not show up for my appointment. I contacted her and she rudely told me I did NOT have an appointment. Then told me to contact Groupon if I wanted a refund. There is NO phone number for customer service, the website does not give an email or any other means to reach them. The website gives a help location but no working way to request a refund. I've learned my lesson, never again will I use Groupon!

100% scam company. I bought tickets for an event in Miami with specific date and time (part of my vacation's budget, I'm from Toronto). I had no problems, all with taxes and fees was $89.85. An hour later I received an email "your refund was processed" and immediately went to the customer service page to know what happened, I chatted with a representative and the answer was "the reservation was not found"??? I don't know what that even means, and also I have to wait 3-5 business days for my refund. Fine. I'll wait.

Groupon is a scam!! I bought a reservation to Great Wolf Lodge in Gurnee, IL. The fine print said that I could cancel my reservation until 9 days prior to arrival. Seven days prior to arrival, I needed to cancel this reservation. I went to the confirmation in my email and reread all the fine print. Everything was fine to cancel, but you have to get an agent to chat with you. This took about 7 minutes. The agent gave me the run around telling me that I couldn't cancel because it was past the "cooling off" period. I told her what my contract said and she stated the same thing about this "cooling" off period. I asked where in my contract does it say this. She refused to tell me and stopped the chat! Ridiculous! I tried to start another chat, but it didn't let me right away. I tried a few minutes later and got a different person. This person sent me a website address that I clicked on quickly before she hung up. This site says it can't help me with my request.

This site is a joke. Please don't trust them with your money. They say they have a money back guarantee but good luck getting it back. No one answers phone calls. And you're lucky if they answer your emails.

I lost out on $98 for a Groupon that expired 48 hours ago and we can't use the voucher in California because we relocated to NC. So who gets the money, Groupon? Never again! I am amazed that they would rather end a chat so quickly and not provide world-class customer service. Groupon this is why you have the rating you do here at Consumer Affairs. 1.4 rating, ouch!

Bought my first and last Groupon last night. It was advertised as 65$ but 55 after an additional promo they offered. When checking out it showed the promo was applied and that my total would be 55$ however they charged me 65$. There is ABSOLUTELY no way to contact ANY type of customer service. Not by phone, email or even live chat as they say on their website. This company is trash and I will go out of my way to make sure others don't use them!

Hoping this will help even just one person. Our family just got our first Groupon and without a doubt the last too. My wife has never been this beside herself upset for how she was treated by their basically nonexistent service team. Please know that if you buy a Groupon...you will receive no help period! Doesn't matter if someone died, got sick, has covid, or "insert any real-life event possible" they will go out of their way to keep your money and add on to your already horrific situation! I can say without a doubt this will be the literal first and last time we spend $1 on Groupon. Truly Shameful and being a huge company or whatever is NO EXCUSE.

This place is a total scam. I bought movie tickets because they were having a promotion. I bought 2 tickets, got a receipt for 2 tickets, went to the box office and they gave me 2 tickets. It wasn't until later when I was checking my bank account that I realized that they charged me twice for 4 tickets instead of 2. I never received a duplicate email with a duplicate receipt, and I didn't get 4 tickets at the box office. If I just hit the buy button twice, I could see that happening, but the fact that there was only one receipt that said I bought 2 tickets and the box office only had 2 tickets for me that I realized that they just helped themselves to my bank account after I made a purchase. I did a little research and realized I'm not the only one! Don't buy from these scammers EVER, they will steal from you!!!!

Bought three Groupons for a massage place in Tempe, AZ. When trying to schedule, I was told that there was no availability until after the Groupon's expiration date, more than two months later. Trying to get my money back from groupon or even a credit turned out to be impossible. The whole thing works by email, as I could not find a telephone number that works, and I got daily replies from different customer service representative in India, telling me how sorry they were, asking many more questions, but never doing a thing. After ten days of this, I gave up and called my credit card to dispute the charge. Let's see how that works.

I am a 62 yrs old and I purchased a visit for massage to help my back. On the day of appointment I slip and fell, injuring my knee and back. I canceled the appointment. When I tried to exchange Groupon for something I could use, I was told too late. No refund and no exchange. So since I’m going to let anyone do anything to my back now, my money is forfeited?

I purchased a Groupon for use at Valvoline unaware that the coupon was not valid for my vehicle. Upon arrival at Valvoline Oil Change I was informed of this mistake on my behalf, and was assured that Groupon would work with me to get a credit or refund. I took the Valvoline employee at his word thinking that he was speaking from experience and as result I continued with the service at their establishment and paid full price. Afterwards, after checking the Valvoline website, I found a variety of available coupons that I should have taken advantage of or, been offered by the Valvoline representative realizing the mishap. Afterwards, when I contacted Groupon, I was not offered a credit or much less a refund and was even cut short by being hung up on by the Groupon representative. Never again will I purchase anything from Groupon or re-visit Valvoline Oil Change.

I had bought tickets to go to a attraction with my family and when I was buying it I noticed that the price with taxes was one price so I got the tickets. As soon as I paid for them I checked my bank account and it said that I was charged more than what the total said on the receipt with taxes.

Just an absolute pile of trash. I’ve used this app for over ten years. Just here and there when I’m looking for a float tank or massage, what have you. The customer service was never great but at least there used to be some little shred, a little glimmer of integrity. The only businesses you’ll find using Groupon now are typically awful and when you try to get a refund for a masseuse that can’t seem to schedule you within two months Groupon treats it like a civil action court case. Good luck to anyone trying to get their money back from these parasites.

Please be very careful when using Groupon. Definitely NOT consumer-friendly. Groupon let me buy 2 coupons for a vendor's product. When I went to redeem the second coupon, the vendor refused to honor the second certificate and asked me to contact Groupon for a refund. Well, BAD company, Groupon has a 3-day cancellation/refund policy that is located in some fine print somewhere and is certainly NOT obvious at ordering. Customer service at Groupon has been the most unfriendly and unintelligent I have dealt with. Have had to contact them twice so far and have nothing but being out $400++. Very bad experience from a consumer standpoint. I will make sure to also tell all of my friends about this very poor experience.

if you are a merchant with Groupon, run!!! Since they changed platforms and people that run it, it is terrible!! You won't get paid as a merchant, and there is absolutely no customer service. RUN!!! You can run specials in store and get better results.

I purchased a Groupon for a massage at Lamai Massage on Lamar in downtown Dallas. The Groupon was purchased on March 29th. I went into my Groupon account to check it tonight and the Groupon is showing redeemed. However I have not even called and scheduled an appointment with the massage company to this day. It was a scam. They took my $50 and then redeemed the coupon without it actually being used.

Groupon used to be great, long ago. I'll never use them again after paying for a service. It took me a week to schedule, and then the provider didn't show up. Despite all of this it wasn't refundable per Groupon (although they kept saying it would be then booting me to a new service agent and giving me the run around). So I disputed with my credit card and let the BBB know. They claimed I'd get the credit card dispute through, removed my money/unusable service from my Groupon account and then contested the credit card dispute. I'm now having to file a lawsuit against them to try and get my money back. It's ridiculous.

Using Groupon's search I looked up “horseback riding lessons near me”. Groupon’s search led to a service that seemed to be priced reasonably. So I bought it only to find out (after clicking on the purchased Groupon) that it was for a company out in ARIZONA!! I am in Ohio. I realized immediately that it was not right and contacted Groupon who flat out refused to refund my money or help in ANY WAY. I am now out 300$ without so much as an apology. Absolutely ridiculous!! Will never ever use Groupon again. Trash service!

Worst customer service ever!!! Do not use Groupon. Purchased bully sticks for my dog, paid $8.55 for the "special". Had to go to vetsapproved.com to place order using code only to find out they charge $9.95 for shipping, which would take 2-3 weeks. After 4 weeks, I get an email that says my order was delivered. It was a Sunday and we were home. No package. Had to send correspondence and they said the seller informed them it would now be 10-12 weeks. I told them I wanted a refund and they told me I was outside of "cooling off period" of 3 days. Well, I didn't know my product would take 4 weeks, plus an addition 12 weeks to receive. Basically, said "sorry". Nothing we can do.

The biggest scam company that still works until now. How? Why? Please don't do Groupon for both customer and merchant. They are the biggest scam ever who adjusts the price by themselves and not inform merchant. The "indefinite value" is stupid especially a client knocking your door and ask for redemption voucher after 3 years expiration.

I purchased Regal movie theater tickets from Groupon, and nowhere in the original purchase did it mention that it had an expiration date (that was within 30 days). When I went to redeem them, they were "expired" and I could not use them. I bought 5 of them and was out over 60 dollars. I emailed Groupon, and every response took multiple days to be sent. Each time I received "Oh sorry no refund to be given, thanks for being a Groupon customer". I will never use them again. I've noticed the fine print on these deals is not presented when purchased and the risk of not knowing the actual deal far outweighs any money saved.

I had purchased a Groupon for a spa on March 1, 2024 for $166. The merchant refused to honor the Groupon despite the fact that it expires on April 22, 2024. The reason why they did not honor the Groupon is because they claimed the deal had ended on Groupon and that the deal was too cheap. Therefore, I was forced to pay full price. The spa proceeded to explain that they would email Groupon to refund me. I had sent an email to Groupon explaining that this spa had refused to honor my coupon even though it had not expired.

I have been a member of Groupon for well over 10 years. Their old philosophy was "Your Groupon never expires!" This was before the money-hungry tycoons took over. You used to be able to turn it in for “Groupon bucks” and get the amount purchased, then use it for future purchases. Not anymore. They rip you off by not standing behind the sale as a third party! If you can’t use a Groupon for a restaurant or activity then tough luck. I’m glad I never booked a trip with them!!! I will never buy another thing from them again. The items I have bought are junk and they fake their reviews!

I bought Camelback Resort tickets for Waterpark. I bought 3 tickets. Then I went on to the merchant site to redeem them. The merchant did not honor the coupons. The website gave error that no entries are available for February 17' 2024. The coupons cannot be redeemed. I spent $300. I called the camelback resort on the phone number given on their website. I called 5 times and waited for over 1 hour 25 minutes and no one pick up. There was an option when I called the number (855) 515-1283 that if you don't want to wait on hold you they can call you back. It's been 4 days and no one called back either. I had to go to camelback and buy the tickets on the spot again.

Every time when I buy something and the business can not do this, after a long communication all I get back is another Groupon points. Many businesses do not do what they advertise and there is no consumer protection whatsoever, they just force me to buy more things for their stupid points.

The ticket bought thru Groupon was for the evening entrance time which Groupon did not clearly specified when I bought the ticket. When we arrived at the venue, they could not honor the ticket at that time and I had to buy a ticket directly from the venue. I contacted Groupon for a refund..They wrote back 3 days later that I needed to contact the venue and obtain an email from the merchant showing that the ticket was not redeemed..After dealing with the merchant for weeks back & forth with multiple emails, they finally sent me an email indicating the voucher was NOT redeemed. I then proceeded to forwarded this info to Groupon customer service just as they had requested.

Groupon sold tickets for camel back mountain that it was impossible to redeem the tickets for the dates needed, or even within that range. They will not work with camel back mountain and also will not offer a refund. Since we do not live in that area this will be a full financial loss, with no support or resolution from Groupon.

This is a complete scam! I personally purchased three for the same merchant. However, the merchant could not be reached, and after spending the full three days trying to contact them because I wanted what I paid, for. I realize that I was not going to get through. However, Groupon will not give you any form of refund if it’s been over three days which means that Groupon got paid and I sit here with nothing but lost money!

Groupon deactivated my account without notice with hundreds of dollars of active Groupon and Groupon bucks. I've been receiving emails that there is no account associated with my email; I thought the error was on my side, now months later I am just **. There is no way to reach them except for chat and emails which is slow, cumbersome and ineffective. I've been promised that a manager will follow-up multiple times, only to get no correspondence.

I was traveling in Hawaii and bought several Groupons to use for whale watching and sun set. Both of the tours are cancelled. However, Groupon dare to not give me a refund when I never received the service. The representative asked me, "Did you contact the merchant" and "Who you spoke with." and I am like, "I was contacted by the merchant. Says the tour was cancelled. You are asking me if I have contacted merchant?" Stupid Groupon. Worst company in the world. Groupon got my money and refuse to give it back.

I am a lifelong journalist who has written for major U.S. news organizations. I purchased a Groupon for $59 that was redeemable by Clean Air USA to perform a residential air duct cleaning in my condo. As required, I made an appointment with a Clean Air USA technician to perform the work. The technician looked at my vents before telling me that my ducts were not suitable for the $59 service. Instead, he wanted to sell me an $850 service discounted from $1,100 as a result of purchasing the Groupon. I contacted Groupon to ask for a refund of my $59. They refused on grounds that too much time had elapsed by the time I received my Clean Air USA visit.

Groupon customer service NEVER gives you refund. They sell you vouchers that cannot be redeemed for various reasons, like no available appointments before expiration date. They basically just take your money and run with it. Their merchandise like clothes and goods are of the poorest quality. They sell vouchers you can buy more than once but then get stuck because you can only redeem once. STAY AWAY from this company. It’s not what it used to be.

I went online and got Groupon Sam's Club Membership. Then I saw the automatic renewal every year and decided to cancel within 10 minutes. There was no customer service to help and the phone number that I got from my Capital One card was no good. I got no answer and recording said it was a restricted number. Plus there is no address or manager for Groupon. Is everybody foreign??? So my Capital One let me dispute charge and remove charge. THEN, 2 months later Groupon put the charge back on my account and Capital One refuses to help. Since it is a renewable charge, they can take out of my card every year. I don't even have a Groupon Sams card, since I said I didn't want it. So, I am out of $60, and God knows how much more trouble I'm going to have to deal with. I wish I had researched Groupon before now. It looks like a bunch of bad reviews.

I purchased dietary supplements form Herbal Research Inc. in Hollywood, Florida. I spent almost $40 dollars with that company. While placing my order it never prompted me to enter my address. I have used Groupon since I moved so I didn't think anything of it until the next morning. I reached out to Groupon and Herbal Research Inc. and both parties said repeatedly that it was the other one's job to fix the issue. Groupon is now lying saying that the order was shipped Monday. The postal service offices where closed for Dr. King's day. I will never use this site again. I would rather pay full price than for not 1 but two companies to rob me for money that I had to work hard for. I have all the emails I sent to both parties and I will seek further assistance with this problem. Consumers beware. Groupon and their merchant Herbal Research Inc. located in Hollywood, Florida can not be trusted.

This is, hands down, the WORST company I have EVER dealt with. They recruited me for their revised Groupon+ Dine Rewards program, I signed up, registered my card and made purchases, received confirmation emails, but they never paid a dime in commissions. Their customer service is all email or chat, to outsourced scriptreading bots who copy and paste replies that don't even relate to your issue. Over two weeks now I've been wasting time with these thieves and I'm STILL waiting for the money owed.

Last week I showed up at Busch Gardens with my daughter to use Groupon vouchers that I had purchased. We were turned away at the door and told that the vouchers had already been used. They had not been used and were showing as available in Groupon. Busch Gardens told us they were Groupon tickets and not Busch Gardens tickets and we needed to contact Groupon customer service for assistance. Groupon customer assistance does not exist. There is no phone number and there is only a chat feature with useless assistance. We were only referred back to details on our Groupon which did NOT help or answer our questions.

Disney did not accept Groupon voucher on the same day that I purchased. I asked Groupon 3 days later for refund. They said no. They said cooling period to get refund is over. They stole my money. I will not do business with Groupon.

Groupon had sold in the past and if not stopped will continue to sell vouchers that are unusable, what Groupon has done was sell the vouchers but would not pay the merchant or not pay them in a timely manner which would cause the merchant not to honor the voucher for it would cause them to lose money, so even though Groupon was at fault for the this, they refuse to give a refund. I am never doing business with this company again and I think that others should follow.

I used to be loyal Groupon customer and never had issues. But this last time I purchased Groupon and had so many issues using it. I send emails and follow instructions with the customer's support. I was promised resolution within 24 to 48 hours, well guess what? I didn't and lost my money. Do not use this app anymore.

Terrible customer service. Rude and thieves of hard earned money. They refuse to refund for services a merchant is unable to render. I have chatted with them severally to request for a supervisor, which they either vehemently deny or dance around, or after confirming the request, they end up stating whoever I spoke with last never put in the request (though they do stated they did). The back and forth was unreal along with the dismissed chats without any answer to my inquiries - like being hung up on.

If I could give negative stars, I would. I purchased a Groupon for 2 canvas prints, size 16x10. When I went to redeem the Groupon, there was no option for 2 canvas prints that size. I reached out to customer service, which is now only available via email??? By the time they wrote back to me -- claiming that the option for 2 prints size 16x10 WAS available -- the Groupon was expired. I looked online again to make sure I hadn't missed anything. No, there still was no option for 2 prints size 16x10. I emailed back AND INCLUDED SCREENSHOTS SHOWING THAT THE MERCHANT IS LYING, and asked for a refund. They wrote back THE SAME THING -- COPIED AND PASTED -- that they had before, and also said the merchant wouldn't allow a refund because the item I had purchased a Groupon for was available. I wrote back again, and said I don't need a refund -- just give me the value of the Groupon to use for something else. No. I'm still trying.

The shipping is absolutely ridiculous, especially when wanting to order 2 of the same items and they want $9.95 for shipping on each item going to the same address. The Groupon codes NEVER work. Why would anyone want to buy on Groupon is beyond me.

SCAM - RIPOFF - Do Not Use. Bought vouchers for a restaurant. Went to redeem them and the restaurant wouldn't accept them. I refunded the vouchers same day (app says for a full refund) but Groupon only does "Groupon Bucks" instead of refunding card. I check for anything to spend $26 credit on but nothing good (for a year) now my $26 expired.

I contacted Royal Agape Day Spa on 4 separate occasions over 1 week's time to schedule an appointment for a Lymphatic massage after purchasing from Groupon. No return calls. This is the second time this has happened to me but with a different business. I contacted Groupon and have about 8 emails back and forth with them which has still not resulted in my money back. I provided proof of all my outreaches and no return calls. They continue to encourage me to reach out to the vendor, or they share they are escalating the matter but it seems like they are trying to avoid giving me my money back. I am highly upset and the level of avoidance from Groupon regarding this matter is outrageous. They have now minimized their credibility and will never receive any of my business again. It's really disappointing that I was the customer and ripped off and yet I am being held responsible. There's no way this company should be able to get away with this!!!

I purchased a 10 pack of Dove antiperspirant spray the first week of November. I got an email stating that it had been delivered November 10th. It was not delivered to my apartment. I contacted FedEx and their reply was also that it had been delivered. I advised that it was not delivered to me! So, Fedex stated that they would track it. In the meantime, I checked the mailbox, and the lobby, nothing. A neighbor told me that the Fedex delivery person had left several packages in the unattended lobby. Again I contacted FedEx and was told by FedEx to contact the shipper for a refund or replacement. I contacted Groupon vial email and never heard anything back. I sent SEVERAL emails and finally got one back stating that it was delivered! I sent a lengthy email addressing the problem and finally got one back today saying that their records all show that it was delivered. No help from FedEx, and NO help from Groupon! WILL NEVER PURCHASE ANYTHING FROM GROUPON AGAIN!

If you purchase a product or service that you can't use, they will refuse to refund your money. They insist that you can have Groupon bucks, which is basically like store credit, except there is a limited number of over priced things you can purchase with that phony currency. They treat businesses horribly, therefore their offerings are even more limited.

I bought a Groupon for Botox. When I arrived at my appointment they let me know that I was not a candidate for 20 units and could not have less. The business told me to get in touch with Groupon and they would refund or change my groupon to another. I tried customer service and they refused to do either. I paid money for absolutely nothing. Now I see other reviews with similar problems. Be sure to spread the word because it's a cash grab and I'm sorry the business that uses Groupon doesn't come off very favorable either.

I bought two self-guided tours that included a self-guided tour of the Breakers Mansion in Newport RI. I paid $30 for them. I received a bar coded ticket I assumed it was for entry to the Breakers. Upon arrival I was told the Breakers does not do business with Groupon and my ticket was no good. I called the tour operator and was told sorry the tickets were non-refundable. I said you didn't give me any tickets. My tickets were not good for anything, and this was a scam. I was told to read the fine print that the tickets are non-refundable. I emailed Groupon and I was told the same thing. Groupon must be hurting financially because I have heard complaints about Groupon relying on the "all sales" final clause. This should not give them a right to rip people off. I'm done with Groupon. Be aware of the scam.

Groupon will not refund a service that I am not eligible for. Their three-day policy does not allow time to make an appointment and have professionals determine if you are a candidate. AVOID GROUPON! This terrible company is not interested in you and will not help you in any way.

I ordered a Groupon for Andretti Indoor Karting in Orlando on Nov. 9th while I was on vacation. When I arrived there, the voucher code was not available, so I reached out via chat to get my code. The chat representative said coupons normally take 6hrs to generate, but gave a 10-20 min wait time to escalate since I was already onsite. I waited for 30 minutes without updates, stated if it could not be generated soon, I would proceed with a cancellation/refund. The representative gave me an additional 5 min wait time to resolve voucher.

I purchased the Groupon for an oil change in September. After 24 hours I went to Valvoline to get the oil change. I was told by the manager. That The Valvoline company has not accepted Groupons since July. Yet Groupon continued to sell them, knowing full well that they are worthless.

I ordered a Groupon and I didn’t receive the Groupon so I ordered another one thinking my first order was cancelled. I was then billed for 2 items. I tried without success to get one of the items refunded. Their customer service is impossible to deal with and refused to try and resolve the issue. I then attempted to gift the item but the person I gifted it to never received it. After attempting to resolve this issue and once again I was unable to get it resolved. Groupon is a fraud and misrepresents the products they are promoting.

I made a purchase, there was a ticket for a promo code, which I did for an additional 15% off. I received their confirmation and an email showing the purchase price of 153, but when I redeemed the voucher, they charged me 161. I questioned it, and they said that I didn't read the fine print. How can they deny their email receipt for the lower amount? I'll never use them again and have blocked them.

I purchased two "airport lounge vouchers" for $7 each. The offer implied there would be no other fees involved. But when I tried to redeem them, I discovered I would be expected to pay an additional $233 per voucher. When I tried to get a refund I was completely denied with a boilerplate denial. This is deceptive and dishonest and not the first time lately I have had problems with Groupon. The site has turned into a giant scam.

I purchased tickets for a local Christmas event. Upon purchasing, I read in the fine print “promotional value expires on the day of purchase. All sales final.” It then goes on to say for local events, the unredeemed voucher can be fully refunded if within three days of purchase. I attempted to navigate the refunds page and it prompted me to speak to an agent. Naveen V. the agent talked in circles and wasted over 30 mins of my time and refused to issue refund because “all sales are final”. When I advised I read that, but it also says if it’s local it’s eligible he said that doesn’t count for final sale, even though it does not say that on the Groupon app or website.

I purchased 2 Groupons for Marble Slab Creamery for my daughter and her boyfriend. We live in Augusta Ga. I chose local deals. When it came time to redeem said Groupons, we couldn’t. It was only good for stores in Texas. I spent 3 days trying to speak with someone. Today I chatted with someone and was told I was out of the refund cooling off window. That there was nothing I could do about it. No refund. This is unacceptable. Technically it’s fraud.

We purchased two tickets to the Navy Pier Ferris Wheel on Groupon ($40) and could not use them on the day we went to Navy Pier because the Ferris Wheel was closed. We never even took our phone out to show anyone the voucher. However, Groupon now says the vouchers were redeemed the day after we visited Navy Pier. We were not even in the area to redeem them. Groupon (the chat person... since you cannot ever get a real person) could not explain how our vouchers were redeemed without our knowledge and would not credit our purchase or mark them as available again. They said the vendor must do this. This company is a scam. Do not give them your money.

I finally was able to order some gummies from Happy Heads after being sent coupons over and over and I been waiting on my shipment just about two weeks now. What's the problem? The ad says 3 days. When I know things take long in delivery either I’ll pay more or order elsewhere. Nobody wants to wait a month ordered items. One star for me.

Groupon is selling Services that cannot be redeemed. The business they are promoting is closed. They refuse to refund our money and rather support the fraud. Stay away from this crooked company. We tried to work with them to get our money back but they refused. We tried to work with them through the BBB but they refused. They kept saying we approved the purchase, which we did, but at the time we didn't know that they were selling services for businesses that don't exist. These guys are crooks.

The Groupon gives you the impression you are buying 10 lounge passes for $7. In fact you have to pay an additional $260 USD when you try to register. The ad is a really misleading scam that should be illegal.

I have used Groupon for years. Currently they do not show paid coupons so that the product paid for cannot be redeemed. There is no way to contact them. I can't even bring up Q & A on the computer screen. I have been unable to get a refund for my unused coupons. This company is really a failure. Do not Use.

This was the worst sites on the internet. We had trouble getting our vouchers to our event. Try to call customer service with no response. Found out later you can't talk to anybody on the phone. Chuck.

I went online and typed in BJ's website and Groupon popped up in my search engine with a special for BJ's club membership for $40. I proceeded to purchase the membership only to see on BJ's actual website their membership on sale for $20. Contact Groupon back for either a full refund of my $40 or partial refund for my $20 and they refused both. I just called my bank to stop the payment and dispute it at this point because Groupon wants to offer me Groupon bucks which I declined to accept. This is a scam at its best because how are they lying and saying something is non refundable in fine print but when I read the fine print no such thing is stated. Stopping payment on this transaction.

Groupon has become a scamming company. No live agent. You get a BOT. They push you to download and use their app which I did and promised $5 TODAY for using the app. But I didn't get the discount. I immediately emailed to cancel the order. But I got no refund. No response. I tried calling customer service. It says they are closed due to COVID. The other numbers are disconnected. I called Peachy Parking and they said they have a lot of customers trying to book online and the deal doesn't work. Scam artists. Save your $ and time. Don't trust this app or website. They are not reputable. Hope Consumer Reports or some Consumer Affairs goes after them.

I bought a Groupon to Royal Splash Car Wash in Greenwood. When I went to use it, I learned that there was no such place, and that they had closed. I contacted Groupon and informed them of this and they said essentially "sorry, too late." Had to issue a chargeback through my credit card company. Absolutely worthless customer service.

Me and my husband went to Branson for a week. Normally when we travel I like to try and use Groupon for some deals. I found a deal that we both liked, read the disclaimers of when we could use them and purchased it. It was a 3 pack deal for 2 putt putt golf and the wild world of Branson Zoo. The ONLY requirements were that we couldn't use the tickets for the zoo on the weekends or the day we purchased it. That was ok with me. It said it had to be used Monday thru Friday. No problem, we were gonna leave Thursday and it gave us 3 days to do it. However, we already had prior arrangements for Monday.

Well, we purchased tickets to Valley of Fear Sunday night, the voucher said still processing and we had to pay cash so the Groupon wasn't available till Monday which is crazy. The place is closed till Thursday and expired 3 days from Monday. They said, "No refunds, read fine print." So they stole our money. I'm reporting them to Better Business Bureau. Never again. Then they said, "We can refund you with Groupon credit" - like seriously. Why would we ever use Groupon again. I post this on Facebook and people had same problem. Groupon is a scam.

Purchased a Groupon and scheduled an appointment, the merchant has not shown up or rescheduled 7 times. Cancelled 1st to give kid a ride, 2nd for potential rain, 3rd time because prior customer asked to do another, 4th flat tire, 5th stating he was in Boulder and wouldn't have time once he got back. 6th time didn't show up and didn't respond till 2 days later, asked to reschedule 6 days later. 7th time no show, when I texted he asked to reschedule 2 days later because he forgot to mark me down. I again had already taken time to prepare the vehicle and area for our scheduled appointment and didn't want to wait any longer since not showing up for 7 appointments has delayed my plans significantly so I did it myself instead.

After placing an item in my cart, I got a pop up that said to sign up with emails to receive 20% off and for text messages for an additional 5% off - "once you sign up for both you can receive 25% off total in your cart". The promotion never came and there was a non working website on the advertisement. I finally chatted with customer service and was told that this is only valid for certain items that are not on sale. So in short, they just stole my data for a promise of a coupon code that they had no intension of giving. Save your money - buy direct!

Groupon used to be good but not the case anymore! I purchased 2 massages for my husband and I. When the massage place said they couldn’t accommodate what we needed … they informed me to contact Groupon to get a refund. After many emails and chats (no working contact numbers) I got nothing but inefficient answers and wordy responses. They said the vendor would have to verify a refund. No resolve. It’s as though they still couldn’t understand the circumstances despite me writing them out 3 times! They gave me chat box/ AI type of responses in 3 final emails. So I gave up with the poor customer service. Never again … Lesson learned.

I have bought a Valvoline Voucher before with no issue. I am not sure if they changed the process certain locations are not taking it anymore. If they do make sure before going. I called the location I was going, they said they did accept it, however, when I got there they said they did not. Due to health reason, I was not able to use the voucher when contacting Groupon, they informed me that they will look into it and that they will contact me through email. When I received my email they informed me that they couldn't help me, that I should have canceled in the time frame.

Once upon a time one could use Groupon, if the vendor could not honor it a refund was possible and if there was an issue, one could speak to an actual human. Neither of those is now the case and subsequently groupon has become a ripoff machine.

I have been buying through Groupon for longer than I can remember but I will not be using Groupon any longer. Became a scam! I bought a 90 units of Dysport. after I had had the procedure, they rejected the voucher and I had to pay the full price!

I was looking at prices of city passes that were for sale on Groupon. Price listed did not mention if sales tax was included so upon clicking to view in cart, there was no ask for confirmation and payment was automatically processed as my PayPal was linked. I immediately contacted customer service and was told that there was nothing they could do and the sale was final. Thankfully I had not purchased all six that we needed or it was not the more expensive option that we were looking at. However, they are fully aware and say they understand the checkout process but there’s nothing that they can do. So they will not be receiving any more of my money, as I feel like the non-mentioning of a final sales total, or if sales tax is included or stating that clicking confirms purchase is very purposely misleading.

I bought a Groupon earlier this year. It expired because I couldn't find anything I wanted to purchase from the merchant. It was for a flower company, and customer service refuses to even refund Groupon bucks. They just kept telling me they were unable to refund my money with no valid reason. I had been a customer for over 10 years. Their offerings and customer service has really gone downhill.

Groupon booked me for one night BUT DOUBLE CHARGED ME. Emailed them and they had me back and forth with my bank / hotel. After 2 months of emails they will not refund my money EVEN with PROOF we had. I DON'T RECOMMEND ANYONE TO USE GROUPON.

Purchased 2 Groupons for 2 two hour instructional outings. Windsong Sailing Academy replies by phone and email that they did NOT place the Groupon coupons and it only applies to a "Public Outing" that is booked up through the end of the year. Groupon expires November 20, 2023. I’ve contacted customer service and included copy of the refusal email from Windsong and they refuse to refund my $190.00. They are a scam now, used many times in the past but never again!

In the past I was satisfied with Groupon interactions, refunds, etc. This year I asked for refund for 2 transactions and the employees strang me along without a refund or a conclusion. I wrote to them at least 10 times and gave them the groupon number, the amount, the merchant, why I didn't use it and NOTHING!! Now they wanted to know when I called the hairdresser for an appt.!! Really, I don't have any better things to do than remember what day exactly I called for a hair appt. in the last 6 months?!

I purchased two Groupons for services from Groupon website and neither vendor has honored the Groupons. I contacted Groupon and they will not refund your money, but instead offer Groupon Bucks. I need my refund to that I can pay for the services I need through a reputable vendor. They also continue to let the vendors advertise, eventhough they don't honor the Groupon purchase. After reading other reviews with some of the same problems, this business is turning into some type of scam instead of providing services.

Bought a coupon for car detailing that the vendor would not honour. Groupon wanted proof that the coupon had not been redeemed, but the vendor refused to provide it (accused me of lying). Neither Groupon nor the merchant will refund my money. In every communication with Groupon, they supported the vendor. After more than 40 emails back and forth, I am left with a dirty vehicle. I had to go to my bank for reimbursement.

Groupon is not worth using anymore. They sold me a Groupon for a company that hadn't been in business for six months and after FIFTEEN emails - still would only offer Groupon Bucks for their fraudulent offer. Never again!

I purchased a Groupon. 1 week later couldn’t reach the vendor. Contacted Groupon. Nothing. I have now contacted Groupon 12 times and no results. They are not dependable. They refuse to refund my money and continue to ask the same over and over.

I received a massage that was done by a woman with very long nails. She scratched my entire body up. Many days later and you can still see the scratches on my back, butt, arms, legs and neck!!! But that wasn’t good enough for Groupon to refund me. In total I got a half hour massage when it was supposed to be 60 min. She kept taking breaks, stopped massaging me. Got a cloth and harshly rubbed it onto my skin to get the massage lotion off, I didn’t ask her to do that and it is not mentioned in the description listed. I’ve had over 100 massages in my entire life and never had that happen... So bizarre. Lesson learned. I won’t be trusting groups again, and neither should you. They DO NOT have your back. Nor my scratched up back. :(

I purchased tickets for Wild Rivers which were supposed to be valid for 2 weeks. When I arrived with my children we were told with numerous other victims that our vouchers were invalid. Wild Rivers said since the tickets were purchased through a third party there was nothing they could do and we would have to contact Groupon/Goldstar. I had to purchase tickets at Wild Rivers and have been sending numerous emails to Groupon and Goldstar with no resolution. I was scammed and want to let everyone know not to purchase from these merchants. Horrible experience and lack of customer service.

Groupon has turned into a big business that no longer cares about their customers!!! Add onto it, the horrible post-sale customer service where all I heard was the sale is final and sorry for the inconvenience. I bought a voucher for a Spartan Race, which had a title of "Valid for Any Race in 2023" and I cannot use it for our team. In the fine print at the very, very, very bottom of the page, it says it is only good for the "Open" start times. So not for a "Any" race as the title states and mentioned nowhere in the highlights below it. Shady sales tactics! I rarely use Groupon because of reasons like this one, I should have stuck to not using them for this purchase!

This review is about Groupon... which once was is no longer. Groupon used to work with the consumer and please the consumer with resolution. It is no longer true. We gave the company 80 dollars for music tickets coming to Buffalo, NY. The day of the concert Groupon's website was down and we could not get the tickets to be downloaded. Not only did we miss the concert Groupon service keep us on the line for over a month, asking us the same questions, voucher number, cost, date, etc. instead of resolving the problem their website had and offering us Groupon bucks. We did not ask for a refund like we probably should have!

If I could give it zero stars, I would! I didn't receive a confirmation email for my purchased items, and my Visa was charged. When I inquired, they could not find my order (I may have checked out as a guest). They asked for all the details I had, which I did (including a pic of my Visa statement). I have dealt with at least five different agents, all asking for the same information, yet none have found my order. My last reply to them was that they should refund my money, and then figure it out on their own time. I have been back and forth with them for at least a month, maybe 2.

I bought tickets to some water park and I got covid when I was planning to go. By the time I got better, the tickets expired. I asked Groupon before they expired to give me Groupon credit because I won’t be able to go. They told me I should’ve canceled within 3 days from purchase. My question...how can I know I will get covid and be sick in bed for days? I didn’t even ask for my money back... just for credit.

Groupon's customer service has taken a nose dive. Foreign based agents are rude and not very knowledgeable. Wanted to convert my purchase into Groupon bucks which they conveniently states that they are unable to do. Tried reaching customer service. Each time it took forever and each time they just randomly stopped responding. How rude. I guess it's time to stop using Groupon.

When I travelled to US, I bought a groupon voucher for a local activity. However, it took a day for the groupon to show up as available to use in the app. By the time I had to leave and unable to use the voucher. Their custom support is hard to get and agent is rude. It is better to avoid this company.

I purchased 4 tickets for ride Playland with Groupon, they had a glitch in their system which stated my card was invalid. I then proceeded to enter my card again for 4 tickets for $131.96 cents. They end up charging me for 8 tickets and stated they were no refund on a mistake they made. They also lie to my bank and said a merchant spoke to me which was another lie because they do not have a customer service number. They ripped me off.

I purchased a Groupon for microblading. The salon won't honor it. Groupon refuses to give me my $272 back!!! Customer service HORRIBLE BOTS. Last reply was to "contact my financial institution as they have no solution for me"

I purchased two magazine subscriptions in April 2023. I completed the voucher submission as instructed. I received email confirmations that the purchases were successful. I checked my PayPal account and my bank statement and the funds were received by Groupon. I waited the 8-10 weeks they tell one to wait but no magazine was received. I contacted Groupon and they said I had to call the vendor. I called the vendor and they said they never received anything from Groupon and I had to go back to them.

I purchased a Groupon for a car vac service but the vendor closed shop every time it rained so I was unable to use it. Groupon refused to refund it or let me trade it in. They wanted me to go haggle with the vendor manager to accept the expired coupon and then pay the difference -- which means pay full price for the service. Groupon is a rip-off.

I purchased two Coupons for $60 each (total$120) for ‘Massage One Livermore’. When I tried to schedule the Massage with the said business, there was no response and even the voicemails were not replied back. After about 4-5 days, someone picked the phone and said that the business was closed as they did not have any Masseuse. Accordingly, I informed the matter to Groupon Customer Care & requested refund of $120 and sent several follow up emails. However, to my utter surprise, they refused to refund the amount on the plea that cooling off period was over. Rather than feeling sorry for the undue harassment caused due to Sale of coupons for a closed business, they have the audacity to tell that the cooling off period is over, which could apply if it was just a change of mind, and not in a situation where the business is closed. This is totally an unethical and unlawful business practice!!

Groupon sold me the same San Diego city pass twice. For three people! When I reach out to support their customer service is all canned messages with zero understanding of the problem parroting all sales are final. What a joke of a company. They may think that they made another $450. Guess what? That was the last cent you got from me and I’ll make sure everyone in my circles know you no longer care about your customers. I wonder where this business is headed to be honest.

Groupon use to be such a great experience. You could try new restaurants and experiences, try out a new salon. It was fun. I even used it in the past for my resume. It’s been a few years and a couple months ago I decided to buy a resume deal. Well. Okay. It was bad. I mean the person doing my resume didn’t even proof it. Spelling errors. Duplicate info. Just bad. I figured ‘just a bad apple.’ So I tried another resume service the site recommend. This was worse… It was the most basic cookie cutter resume which gutted my resume and wouldn’t have gotten me a job at McDonald's. Both times I ate the money and just reviewed the services.

I purchased one Maita'i Catamaran TradeWind Sailing Trip for Two assuming the expiration was from one year from the purchase date. However, upon receiving an email, I was notified it was 90 days from the purchase date. Note: I have screen shot of final purchase with no indication of an expiration date anywhere. Only when I received an email was there any indication of an expiration date. I mentioned this to Groupon customer service representative and they told me I needed to read the fine print. AGAIN... The fine print did not show up until AFTER purchase and after I received a confirmation email. Why so much ambiguity? We're simply not going to be in Hawaii during this time and the voucher is essentially worthless.

Purchased two groupons which would not go through using PayPal as a payment method. Tried again using a different payment method, which correctly went through. But - someone after the fact, the Groupon website then pushed the initial order through leaving me with four of the same Groupon. I did not realize the initial transaction was pushed through until after the 3-day window and Groupon refuses to refund. This was a glitch on the Groupon website that they are not taking accountability for. Beware when using their site. I would NOT recommend using Groupon.

I purchased three tickets for the Hornblower City Cruise in San Diego in July. Just as I was about to board, I saw an email from Groupon on stating my Paypal transaction failed and did not go through. So I checked my bank account and the payment had not been processed so I purchased an additional three tickets. When I got to the booth a City Cruise staff member told me the original ticket purchase went through and she could see where I purchased three additional tickets. I asked if she could cancel the additional ticket purchase from her end but she said I would have to cancel through Groupon but she would show in the system that the additional tickets were not used.

I have been buying Through Groupon for longer than I can remember but I will not be using Groupon any longer. Their customer service is horrible. There’s not a number you can contact when issues arise. I have bought a few different Groupons the last two years that I’ve had issues using and when contacting customer service, they say they will escalate the issue and somebody will be getting back to me but nobody ever does. I do not recommend their services.

I was trying to trade in a restaurant Groupon before expiration date. I've done this many times in the past when I knew I was going to be unable to use voucher before expiration. For some reason I can't locate the option in the app. Sent an email and did a live chat. Still didn't get a resolution to my issue. I've been using Groupon for years. Very disappointed at their lack of customer support.

We purchased the movie ticket deal not thinking to check up coming movies. Only kid movies and movies of no interest were coming out before our Groupon expires so we applied for a refund. Groupon refused to work with us in any way. We are stuck with useless movie tickets.

Groupon has charged me over $800.00 in unexplained fees and purchases I know for a fact I did not make because I do not conduct business on Saturdays. It is against my religion. I do not conduct business while at work either. I have timestamped purchases on my bank statement and a time card to prove where I was .. I certainly wasn't browsing Groupon to spend over $365 on a Saturday making 3 transactions at 12:18 pm April 18th simultaneously. Impossible!

Groupon Use to be good years ago, This place is worthless now. I buy Services and they do not work and when I contact Groupon they always say it is Sell As is, they do not give refunds. I will never use Groupon again and I will tell everyone about this Worthless Company.

I received a notification in the middle of the night saying my credit card was charged by GROUPON and right away I sent them an email telling them that I did not authorized this transaction was not authorized by me. I waited and never got any response from them. In the morning I tried to call at least three number that I got online for them. Unfortunately, every time I dial the number it says please check the number and dial again. I tried to chat online with at least three people and they told me that they would escalate it. But, as of now nothing, no refund. They refused to cancel the transaction that I did not authorized and refund me my money. I don't know why they keep your credit card number in their file without your authorization. Make sure to delete your credit card information right away. THE WORST COMPANY EVER AND THEIR REVIEWS SAYS IT ALL!!

I ordered a harness from Groupon and it never showed up. After trying to contact them, they referred me to Crazylowpricesforyou. They were too cheap to pay for the insurance so we couldn't track the package with the post office. They then said it was nothing more they could do. And everytime I tried to contact Groupon to report Crazylowpricesforyou, they kept sending me to third party company. Now, my money is gone and I have no product.

I have been trying unsuccessfully to get my refund for years, to no avail! Their customer service is terrible and doesn’t even seem to exist! I’ve tried to call Groupon as well, to no avail or help in any way! They keep sending me emails requesting more and more information which was already provided to them. The merchants that offer these Groupon discount sometimes are already closed for business permanently, they won’t honor the Groupon, unable to contact them at all, don’t honor any appointments, etc. Groupon has terrible business ethics! It’s no wonder they’re laying off thousands of employees. Be very wary if you want to purchase what seems to be a great deal! Very unhappy customer!

I purchased one night for Great wolf hotel through Groupon on 4/28/2023 to check in on 5/24/2023. I contacted Groupon from their application, used (email us) button to cancel this order on 5/13. I did this 2 times to confirm it was sent. Did not receive confirmation or any response. Did same thing on 05/14/2023 without any response. This was the only way to contact them when you choose customer support on their application or website. I tried to find a phone number to call them but couldn’t find any. Asked my friend. Finally, found another way to contact them on the application and was able to chat with live agent. Chat button was not an option when you choose customer service, you can only see it after you press many options.

I only opened the offer after I got email from Groupon. I did not make the purchase or authorize in any shape and form. I got email after a few minutes thanking me for purchasing the voucher that I never purchased. I immediately contacted them to complain and reverse. They refused to reverse stating it is final sale even though I contacted them within minutes of receiving email confirmation of transaction. They see all the proof, but refuse to reverse transaction and refund. Transaction date is 5/20/23.

I purchased a Groupon for myself and was unable to use it so I returned it in exchange for Groupon bucks, hundreds of dollars worth and then when I went to make a purchase they were gone. I reached out and have been getting the runaround for days, they stole money from my account from a return for a service I no longer wanted or could use and they are fighting to keep my money and telling me to use an expired service I had returned, I want my money back or at least the credit and not these absurd policies I had no idea about that seemingly allow them to steal hundreds of dollars and deny customer’s service transfers.

I joined Groupon last week for a specific groupon they were offering. I joined and purchased 2 of these Groupons. I contacted the vendor to set up our appointments and was told he has not been registered with Groupon since last year and has requested they take his groupon down. He said he gets at least 3 to 4 calls for appts on these a week. No biggie, right? Just contact Groupon and get a refund right? A BIG NO! I have repeatedly sent emails only to get a reply that once they get my response, they would help me. They gave me a credit on my Groupon account that has to used in 60 days.

I tried using some “Groupons”. Every single one of them were fake. I decided to contact customer service through their online chat option and ask why none of their coupons were valid. The agent insisted she I gave her my email. I asked her why and told her I did not wish to provide that information due to the fact that I wasn’t signing up for or authorizing emails from them. She said she wouldn’t help me and that I wouldn’t get far by not doing what agents told me to do. I said that she was being rude and she said that I should learn to be nice. Keep in mind I hadn’t said anything rude at this point. I said that is no way to talk to a customer. She said I should take the advice myself. I told her “I don’t need to be nice because I’m not the one working in customer service and if she can’t handle upset customers that she shouldn’t work in customer service”.

Let's be real. Half of the product listings on Groupon look a little shady—from the poorly Photoshopped images to the unknown brand names and broken English. The truth is... I thought that Groupon had more integrity, that if a problem occurred with one of these shady deals, Groupon would step in. So far that has not been the case. To keep it simple: I ordered a product titled "duo"—an expensive shampoo and condition from a company listed as Global Beauty Sales. What I received was one, 1-liter conditioner. Not at all what I ordered/expected.

This is a horrible company. Received Groupon gift cards for birthday. Their system won't take my address (nor my neighbor's), several reps, no help, won't refund. It's their system, won't even try to fix.

I ordered bamboo sheets from the Groupon website. The product information said the material was 1800 thread count of 40% bamboo and 60% microfiber. When the product arrived there was no thread count listed, just the number 1800 on the front, and the composition description of 100% polyester. For 3 weeks now I've been trying to get a return authorization and refund and the Groupon underlings who are merely there to apologize and not do anything, keep telling me they are working to process a refund with the distributor but nothing happens. Groupon was a favorite before the pandemic. Now, not at all. I have used their service for the last time.

I received a Groupon for Christmas, something I can't use. I requested immediately to have Groupon Bucks on my account. They refused, nor would they even allow me to simply cancel the Groupon. The policy of no changes if you receive a gift is buried deeply in their terms of service but is so unique to them, that it seems unlikely anyone would presume they couldn't exchange a Groupon for something else or a credit. This is a policy no other company has for gifts and exchanges. Very disappointing and it should NOT be allowed.

I purchased a Groupon, made an appointment with the merchant, who cancelled several times with me. After the third cancellation, I requested a refund. I received a message that I would get Groupon bucks and after so many days (I believe it was 90 days) I would be refunded to my original form of payment. In the meantime, I found a deal that I was interested in, purchased it with SOME of the Groupon bucks, only to find out it was a different state. I requested a refund for that as well. Apparently this is considered a Trade In at this point. I have been trying to reach Groupon to get a refund since I have not been able to find anything that would interest me. You cannot speak with anyone, it's only a "live chat" and after about 6 different agents, one finally responded consistently.

We ordered pillowcases that were supposed to be 100% satin. The tag even says they are 100% polyester. We ordered pillows that are supposed to be 100% down. They also have a tag on it stating they are 100% polyester. We ordered a extra LG jacket for our medium size dog, it might even fit a small terrier. Everything you order is coming out of China. There is nobody to get in touch contact to dispute this, to let them know that their products are false advertising. I had to go through and dispute it with my credit card company. Save yourself the headache buy elsewhere!

Purchased hockey tickets. Paid for middle arena seats. After I paid I got balcony cheap seats. Was sent to Vivid seats only to get hung up on several times. Customer service is in India!! Buyer Beware!!

We saw this deal of California of Academy of Science, and went ahead and purchased it. Be aware of the “fine print” that never show up during purchase. The “fine print” only showed up when I made the purchase resulted in us unable to use the voucher! What’s worst the customer service is unsympathetic and refused to do anything. What a scam! Truly disappointed.

I made a reservation at Cove Haven Resort in PA, according to what I read on the page when it said I can cancel two days before. I tried to cancel it about twelve days before check into at the hotel. I couldn’t get in contact with customer service and I couldn’t cancel it myself. I got desperate. I placed a claim with the credit card. They did an investigation. Groupon won the case. Groupon Customer services started playing game. Made me feel like they will return the money back to my credit card. They were come around with excuses and excuses, asked me to cancel the claim, I did it, then they said I have two claim which it is not true. Conclusion Groupon is not worthy expend your with then quality of product and policy are horrible. Now I have over $400 to expend in Groupon because that’s what they give you back a credit to use with them. Groupon is horrible, horrible.

Groupon started off as a very deal savvy site, but recently it has become nothing more than a dark web site that refuses to protect its consumers from scammers. Over the years I have continued to patronize Groupon even though it has become hit or miss. I’ve bought “deals” only to end up taking gambles on whether or not the merchant was still in business, still accepting the purchased Groupon, and even providing standard quality service.

GROUPON HAS BECOME A HUGE CORPORATE SCAM. I checked out 3 courses on Groupon and was going to purchase. A notification came up to enter the code MISSYOU and 99% would be taken off the price. I did this and paid through Paypal but the circle of dread kept going round and round and as far as I know is still going. Then I tried updating my credit card and went to put through the order. Suddenly the screen changed and it was applying a 20% discount! It changed all the discount codes to 20% instead of the 99%. I tried to take out my credit card, but it didn't show up in my account. I'm sure they still have the number as they accepted it and suddenly it too disappeared. I did take a screenshot of the Paypal order still processing at 99%. You can no longer contact a human by phone.

Ordered Oct 11, did not receive until Nov 2 after writing to Groupon numerous times. They sent the wrong color so tried reaching out again to them {maybe 5th time} with no response. Not quite sure what is going on with Groupon but in the past ordered numerious times but there customer service has gone way downhill. The customer service number does not work it hangs up on you and when you try reaching out by e-mail they just ignore you. Will NEVER EVER order from them again and would like to warn others. BUYER BEWARE!!!

Booked when buying meal voucher to find restaurant hadn't been open for weeks according to bar in same building. Many emails to Groupon. They refuse to take down ad. Voucher is marked as used as vendor tell groupon they are open when they are not. Groupon keep taking people's money and refuse refunds when unable to redeem.

BEWARE... If you have a credit card associated with your Groupon account you may inadvertently BUY a product you're still reviewing. I was searching for a sightseeing cruise. I had several windows opened on my computer and hit the buy button in error. I was suddenly greeted with "purchase complete" and "all sales are final". I immediately contacted Groupon within 2 minutes and they will not cancel my order. I now have a voucher I paid $183 for that I will never use.

BEWARE... If you have a credit card associated with your Groupon account you may inadvertently BUY a product you're still reviewing. I was searching for a service while visiting Chicago. I was reviewing, thinking I was getting additional information when I was suddenly greeted with "purchase complete" and "all sales are final". Ultimately they kept my money for a service I would never use. My credit card company was unable to stop payment but reimbursed me as a courtesy. I removed my credit card from their system and do not plan to do business with them again.

Just go to Costco. Nothing was smooth about it and I never got the promotion promised. Was supposed to be a gift and it wasn't. I had to transfer it to the recipient. Was supposed to be a 40$ digital gift card emailed and was mailed a $33 gift card.

New account. $19/$20/$10. Charged. Paid. Refunded. Charged. Paid. Refunded. I had removed the $20 before submitting order but ... Gifts not delivered but charged & paid again. No delivery. I want REFUND!

I bought a Groupon certificate on July 3, 2022 for $192.50. I have tried repeatedly to make an appointment with the merchant by calling (the calls go to voicemail) and by texting. (The texts were not viewed.) I have contacted Groupon support. After persisting, I was able to chat with a rep who asked me if I wanted another Groupon certificate or if I wanted the service I bought originally (20 units of Botox.) I said I wanted the Botox. The rep stated that she would contact the merchant and was supposed to get back to me. She never got back to me. Out of curiosity, I checked out how Groupon is doing on the stock market. It is tanking badly. It appears to my schooled eyes that they are nearing bankruptcy. Look for yourself. **

Second time I have purchased from Groupon and second time it didn't end well, would have thought I would have learnt the first time. Once they have your money they are not interested at all in what happens. First time was a spray mop that broke in the first week, refunds are not available, just groupon credit so we had a replacement.... It also broke after 2 uses & once again no refund is the policy. Second time was a voucher for ATS, went along and had the aircon regassed, it lasted less than a day and I only drove 2 miles. ATS said "it's not our problem. It worked when you left here," which it did a bit but not properly but they were closed when I picked the car up. Groupon said "sorry to hear that, have a 20% refund in groupon credit." They were not in the least bit interested in the fact that it didn't work and just said "we don't give refunds, regardless" so I'm left with no aircon service that I paid for and no refund.

I tried to contact Groupon because I had a question reference one of their Merchants that I had purchased a Groupon. First, this company do not have a contact phone number which is not good. I was give a choice to Chat and I did try to chat but no live person would chat back with me. I kept getting pre-written messages. After trying for over 5 times I got an email a week later to respond to a link. The customer service for this company is actually a minus one.

I placed my Order back in March and as of today No products (which were returned) and no refund (as promised by Ezone Technology) merchant who advise they would refund me when the products were returned. I reached out to escalate through Groupon since it is their platform. This has been the worse experience. The chat is slow and all they do is run you around in circles with no resolution. $112 may not be much to some but it is something to me and my four kids. I am not asking for more than I am owed my money or the products. I have all the supporting info emails and bank letters stating I have taking the proper steps to resolve the issue that would have never occurred if Groupon system didn't duplicate my order.

Purchased ticket was never used and I am unable use it in Jungle Fun park but Groupon changed that as redeemed even though one year validity there. No customer care, Chat is very slow, email support is waste of time. Why are they still in business. Don't waste customers' time and money. Groupon is falling down. Don't use it and save your time.

In the past month, I had two different problems… Both merchants asked for the voucher number over email and text and I reluctantly gave it. One told me that they only allowed one purchase per new client. Groupon allowed more. The second one never showed. I have emailed Groupon countless times and to date received zero reply much less any resolution. I would recommend you contact merchants directly. Groupon is too big for such horrible customer service.

Overall - I would rate Groupon's Chat and product support as a 0 on a scale of 1-10. Terrible - How is this company still in business. Please DO NOT USE THEM .. A complete waste of time. I work in the IT field and I am so surprised at the lack of customer support.. Total waste .. Never using this again.

I need to cancel my ticket. No one email me back so I can get my refund, I email someone 3 time. No response. If I knew this app would have been so difficult I would have never use it. I will never use Groupon again.

Blue Lapis Lazuli bracelet was advertised. I purchased it. I was sent a brown bracelet. I called and was given a lot of excuses. I repurchased it a second time, I was sent the brown again instead of the blue. I spoke to 5 different people and no one can help. All the answers were “I will get back to you.” It’s about a month now and none seems to know anything. I never received the blue that was advertised. So disgusting and annoying.

I tried to use my Groupon at Steve's Pizza in Cooper City. They would not accept it, thus leaving my dinner plans ruined. I will not use Groupon again and I can see why they have such bad reviews. Waste of time, gas and money. I asked for a refund on all purchases that have not been used and they refused. Total scam.

I have been a Groupon customer for years and always got good customer service. NO MORE!! The current customer service representatives are absolutely incompetent… When I asked for trade in Groupon bucks for two Groupons that I couldn’t use because of COVID, I was given only 1/2 the original cost of the original Groupons. Each voucher cost $49 and I was given only $24.50 in Groupon bucks for each one. They owe me an additional $49.00 in Groupon bucks, to be used on a future purchase.

Groupon unauthorized creation of campaigns which are at a significant loss to my business. I did not approve nor request the deal they are promoting for Mother's Day against my wishes. I have called, emailed, texted, chatted and they are not turning them off. My regular customers are finding these deals and I feel coerced into accepting them. They are causing loss to my business of at least $200 per transaction. I will discontinue my business altogether as soon as I can get them to respond. BEWARE.

I ordered this back in March along with another order before this but it's the same product. My shipping address changed somehow while I submitted my order. I never knew that, I never got an update about something being wrong or anything. So then I contacted the merchant. They basically said they don't have anything to do with that. "Contact the post office." And that's all. Wouldn't answer any of my questions or anything. I can't even get any help. If this is how Groupon vendors handle their business I honestly don't want anything part of this anymore. This is the worst customer service experience I've ever seen and I don't complain much. I NEVER RECEIVED MY PURCHASE AND WAS TOLD IT'S NOT THEIR PROBLEM. And unfortunately I ordered 2 separate orders. Wasted about 50 dollars.

I purchased a Groupon deal for the Baltic Hotel in Brooklyn and to my surprise it was a huge letdown. I purchased a deluxe queen room but upon my arrival management did not tell me that I was being given a queen room. This is after phoning the hotel a few days before my stay to confirm and it was not told to me that the hotel was overbooked and I would be getting a queen room. I wish I could say that that was the least of my problems however when entering the room and discovering that it was a queen room I also noticed the bathroom did not have toilet paper and only two small towels. And don’t even get me started on the shower which was what you would describe trickling water, not enough to actually shower properly.

I used Groupon to order a pizza from Papa John's. The money was immediately deducted from my bank account, yet, the pizza was never delivered. I tried to find a customer service number but had no luck - I was forced to share my complaint via instant messaging. The first time, I asked for an actual contact number. They gave me a random Papa John's number who had no clue of my order. I tried a second time, and they were no better than the first rep I IM'd with. I can't help but wonder why they refuse to provide customers with the number to corporate. DO NOT provide any personal information, Groupon is a scam!

I purchased a Groupon for a personal service on Sep 27, 2021 for $248. I tried to schedule an appointment for several weeks but they would never answer the phone and voicemail was not accessible. I tried again in a few weeks with an online portal. Again, no success. Then I had health problems and was unable to use the service for a few months. The expiration was 03/26/2022 so I knew I had time.

I recently received a gift card for $100. I applied that gift card to a purchase that totaled $103.18, paying for the $3.18 difference with a credit card. Once I hit submit, my credit card was charged the full amount ($103.18) and the gift card credit still shows up on my account. Groupon says they cannot apply the gift card to a "previous" purchase, even though the error was on their end. They say I can use the gift card on a future purchase, but why wouldn't they do the same thing next time and charge me the full price and never apply the gift card? I'm not falling for that again!! Please do not use this company and do not purchase gift cards from their website. They will not honor them.

Insane rip-off. What on earth these people are thinking is beyond me. I have WASTED hundreds of dollars, only to find the service is cheaper if purchased directly. It is simply revolting that this company operates as a “discounted” vehicle. Lord save us all from such scammers and the companies that promote their savory businesses with them. Disgusting.

I requested consideration to refund my Groupon tickets to a theme park. The person on the chat line refused to allow me to escalate the request as I wanted to discuss it with someone who has higher authority. Shortly after I was told to private message Groupon about my situation. I did, and shortly after that I was told the fine print says no refunds. NO KIDDING - that's why I wanted to escalate to someone that has higher authority and consider some extenuating circumstances. Also since yesterday, I have received two emails from the chat line representative promoting Groupon and how good it is - really! This is "Rubbing salt in the wound".

I'm permanently disabled on a fix income and I use Groupon for their Discounts. Recently, Groupon is refusing to refund purchases made that I am entitled to. I have requested multiple times by email the need to resolve this matter and I’m constantly dismissed! I’m just trying to get what’s rightfully mine. I’ve sent them Proof of pictures of the original purchases with pricing, pictures from my bank account showing refunded amounts, Groupon account showing pre-existing transactions for account credits and they keep saying Everything has been refunded. If I had existing Groupon credits on my account and Made purchases using those credits but later canceled those transactions, I should not only be refunded with my purchase money but also the pre existing credits.

Terrible service. A customer service that sends me automatic e-mails that do not answer my questions and which are copy-pasted, each time this just confirms the lack of attention paid to my request.…I am more and more scandalized day by day by their sole interest in making profit made on my back and of those of other consumers who are less persistent than me. It has been a battle for 2 months.

There was a time Groupon was actually good. It gave top sites a run for their money and other sites followed suit. Now it is awful and I suspect all the reviews. I got the worst gift ever when my kids were born - $150+ for Groupon Goods. 8+ years later I finally decided to use it. Groupon has nothing of value, so I bought passport cases, power bank, and vaccine card holder. I don't need any of them but nothing else caught my eye. The power bank says it charges iPhones but it doesn't even have the latest iPhone charging capability. The vaccine card holder shows that it holds the vaccine card online but in-person the card doesn't even fit inside. The passport case is ok and not really a must-buy. I am now trying to return them.

Groupon is hit or miss these days. Sometimes the deals are great, but oftentimes the 'goods' are priced the same on Amazon, with faster shipping. It seems like Groupon inflates the retail price, to create the illusion of a 'deal'.

I love Groupon where it gives me a chance to have things at a lower cost than if I did it on my own where I wouldn't be able to afford to do anything in my income bracket and to have thing that are nice.

Information is useful. Online is efficient, good deals. The deals are useful and great bargains are to be found. I will definitely continue accessing this online site, and will also recommend this to friends and family who are interested in saving money and time. Keep up the great work. Thank you.

I spent over $1110 dollars on 6 passes and all I get credited is $117. I am not happy with this experience. I purchased this 3 day just to get the premium excursion which was the luau. The merchant cancelled the event hours before. I expect a refund or at least half Groupon credit for each pass. And the way Groupon customer service agent Durbasha ** treated me was very poorly. First she told me to use the pass for another excursion which I explained to her it was my last day on the island. Then she told me the luau is not offered with the Oahu pass anymore which was not true. It still is. Then all she kept trying to do is ask me if I had any more questions when I wasn’t finished talking about my issue with the go card. I use Groupon often and I have never experienced horrible service like this. I will definitely be vocal about how I was treated on all social media platform reviews.

No customer service, Total scam company. Do not buy hotel or service from Groupon. They cancel your hotel and do not give a refund. Will never use them again. They used to be ok, now they are horrible.

On 10/7/21 I purchased a Groupon for 6 hours of house cleaning from Cozy Maids for $162.00. I scheduled a cleaning for 9 am on 11/23. The cleaner called me that morning and canceled the appointment. I rescheduled for 11/24 at 9am and that appointment was also canceled by the cleaner. I rescheduled again for 12/2 at 9 am. On 12/1 I noticed Cozy Maid placed a charge on my credit card for $220.00. I was only supposed to be charged if the services exceeded 6 hours. This was unacceptable, so I immediately disputed the charge with my credit card company and canceled the appointment for 12/2. I also emailed Cozy Maid to inform them of the issues and that I was canceling. No service was performed, but Cozy Maid marked the Groupon as redeemed. I disputed this with Groupon and they refuse to refund my $162.00 even though my house was never cleaned. I have filed a complaint with the BBB.

I ordered soft hoodie throw and they took my money and never received and no one will call me or give me my money back. What a ** company during Christmas. Sent 4 emails and no response. Never spend your money from this company. They will rip you off.

I never received the product, and Groupon just keeps putting me off, not wanting to take responsibility, since the merchant just disappeared. They refuse to refund my money. Groupon is totally ignoring me.

My experience with Groupon was terrible. No one ever answer the phone. Tried to contact them. No way to get them to respond to my call or when I am using their app. Never got my money back or my tickets to March Field Air Museum.

How is it that this company continues to "refund" no-show vendors to Groupon Bucks. I have attempted two firms for a simple heater tune-up and both times they were no-shows, no calls and no attempt to perform the paid for service. Groupon only refunds to their Groupon Buck regardless of satisfaction. Perhaps they should vet their suppliers more closely!