Groupon Reviews

GROUPON IS A SCAM!!! They allowed me to book a hotel room that was already sold out so when I got there the hotel never got it. They’re refusing my refund and keep ending the chat with no solution. They keep telling me to contact the hotel when I did multiple times but they can’t help because they NEVER GOT THE RESERVATION!! Imagine how it feels having nowhere to go in a city far from home because you can’t even get a real person on the phone just bots all writing you saying the same thing. Agents randomly ending the chat because they just feel like it. Now you’re out of your money and Groupon keeps saying 24 hours for the last week and 2 days. NEVER BOOK ANYTHING WITH THEM!!! I will be escalating this matter and reporting Groupon to the BBB because this was very unethical. I should have BEEN got my refund as they assured me I would.

My friends and I all bought a Groupon for the same event, but none of our redemption codes would work. I tried to contact a live agent and was never able to get through. There is no phone number and I haven't received an email back yet. Total scam. I used to use Groupon a lot but it has gone downhill.

BUYERS BEWARE! I purchased a service that Groupon stated was available in my area. When I called the vendor to make an appointment, they are too far away. Groupon refuses to give me a refund because the small print states where they are located. Then why are they available on my city's listing? I was told that they will not refund my purchase. So I'm out of that money and out of the service too! Groupon is a tricky service out to take your money whether you get what you paid for or not!

This was ordered 9 days ago and shipped 8 days ago to travel from Maryland - Colorado. It landed in Aurora Colorado 5 days ago, (60 miles from me) then went to Hillsboro Oregon (1327 miles away). WHY?

If you buy something from Groupon, make sure to not make any mistakes. I mistakenly pressed the redeem button and I couldn’t use my vouchers for Wild Rivers. I talked to customer service right away and they told me that they will escalate this matter to merchants? It will take up to 7 days to solve the problem. It seems that after covid, their customer service is not reliable anymore as it used to.

Worst company ever. I will never use them again. Most of the redemption codes don’t work. If you mistakenly change your money to Groupon bucks or credit they will never give your money back. This is the type of company that should be banned.

GROUPON IS A SCAMMER WHO SUPPORTS SCAMMERS. I orders 3 DNA Test from Biotech Petacare On May 3rd. The test came in 10 days. I did the swab and sent it back. $187 later I still have no results as of 8/13/24. 40 emails later GROUPON says that PETACARE refuses to send a refund because they sent me a box. THEY DID NOT SUPPLY THE SERVICE. I am certain that GROUPON receives 50% of what they scam people out of. Both of them have form letter excuses and no results. However PETACARE will just simply not respond to request for my results. 6 weeks ago my last response from them was that my emails were hostile. SCAM SCAM SCAM!!!! THERE SHOULD BE NEGATIVE STARS.

Updated on 9/10/2024: I booked a Land and Sea tour with Gray Line in Savannah, in mid June for an August vacation. I made the mistake of Booking through Groupon. When I booked I booked 1 tour, at 148.00 (this was for 2 people) and it showed 1 tour at first on my Groupon page. But within weeks, when I went to Book another tour through Groupon I saw that it showed I had been refunded but another tour time had been reserved for me as well as another tour. So 2 tours was Booked, 2 separate tours, 2 separate times 11 AM and 1 PM. I went immediately to my credit card statement to check, this was about 3 weeks from our trip. I tried to reach out to Groupon, but was there a no cancellation clause after having bought the tickets. So I contacted my credit card company, and disputed the ticket.

SCAM! GROUPON is going away... They have no money! And will keep yours to stay afloat and scam others. GROUPON is now a FRAUD! Consider yourself lucky if you're actually able to redeem any coupon as they sell services that don't exist. There are no refunds. They'll say "call your bank". Your bank says "call Groupon". Cute. You're left in the middle without your money. Complete scam fraud company. No matter what they were.... They are no longer!

Groupon Stole my money!!! Purchased tickets to Universal Studios 5/26/24, the tickets were in a pending status the whole day. I was told by customer service agent they were having issues. After hours of waiting, we left. I was told I couldn’t get a refund because I didn’t report it in time… WHATTTTT??? I literally was on the chat immediately when I couldn’t enter the park. I asked for a credit... that has been every week since 5/26. I haven’t received nothing! But a please be patient request from the agents that know NOTHING!!!

I bought MS Office Pro for life. They failed to send the link. After I was made to create account, I could not find any link to download and install the product. Their website will rather try to sets me up to buy same product again. This is shameful! So, watch out people, GROUPON are scammers!

I brought a Groupon for cleaning services by Qleenmaids. They confirmed my booking for a deep clean and charged me $419.69. The night before my appointment they cancelled and sent me an email that my refund has been processed but no refund received. There is no response to texts, emails or phone calls to their contact number. Groupon customer support has not been able to help me sort this matter and get my refund. Until now, I have purchased Groupons and always trusted that Groupon would ensure their merchants are credible. The messages I get from Groupon are that they contacted the merchant and advised me to do the same. I am extremely disappointed in this experience with Groupon. At least check the merchant’s background before you establish a relationship. Groupon has a certain reputation that people trust.

Purchased a Groupon for $30 - one hour massage- Penn Chiropractic, Wilkins Twp, PA. It was a FRAUD. The chiro office has no therapists on staff. I made an appointment that was abruptly cancelled 30 minutes before 6/13/24. Made another with Rose ** for 6/26/24. Drove there, sat 15 minutes in wait room, called back, rudely sent away. THERE IS NO MASSAGE AVAILABLE. Groupon has a no refund policy and refused refund to Discover. So Groupon scammed for $30. There's a reason Groupon moved from the US and lost market share of 99%. That reason is FRAUD. They are not operating with integrity and fight hard for every dollar they steal from consumers. No massage. (There's no therapist!) And lost money. That's Groupon in 2024.

First time using Groupon and it has been a disaster. No one helped me. I'm out almost $60. This was by far the worst experience I ever had. I even talked to a rep on here and he wasn't helpful. Told me I might have to wait 7 days. That's crazy. Vivid seats won't help me either. It says my account doesn't exist. Never again will I use Groupon. Such a waste of money and time.

Great for lawn seats at concerts. Everything else that I have seen had been fake advertising. I purchased a facial a few months ago at a beauty school valued at $68 only to see it on their menu when I got there for $35. Just today purchased a couple's massage. But when I went to book it, found it was only a $30 credit towards a full price service. I did read the entire Groupon before I purchased, it said nothing of this. A good lawyer would have a field day with this company. I added screenshots and photos of the most recent purchase for certification. I wish I could show everyone everything I've seen with this company, but there's not enough room on this website review board.

If I could give zero stars, I would. Customer service tried to help, but in the end, I could not get into my hotel room I paid for. Refund was denied by both Groupon and Best Western Gateway, Orlando. FL. Use neither company!

I, now have been scammed by Groupon as well. I just started using their services recently after a very long layoff. They have turned into a very shoddy company and align themselves with offers from companies who don't live up to the initial offer purchased. I'm leaving this comment for others, I would very leery about using Groupon's services.

I purchased a Groupon for Sclerotherapy (spider veins), about $150. It said that if I did not qualify for the service, after consultation, I would receive a refund. I made an appointment, went down there, and did not qualify. There is NO way to request for a refund. No customer service chats, email, or phone numbers to call. DO NOT BUY ANYTHING FROM GROUPON IF YOU THINK YOU MAY WANT A REFUND. Better yet, do not buy anything from Groupon, period.

So I have been buying from Groupon for years and always knew about being able to cancel a purchase within three days. When I saw a deal for Chuck E. Cheese, I thought it was good so I bought it and then found out I could get cheaper from them. Even though I only bought it an hour ago, Groupon would not give me back my money.

They don't care if they break a contract with a vendor - they basically just say "sorry, but just deal with it." I am waiting for a late payment for services I already performed and were redeemed correctly. I can't pay my people if Groupon doesn't pay me!!!

Groupon is nothing short of scam. 99% of my experience, vendors through Groupon will never honor price and will always include extra price tag when it's time to redeem the voucher. If you drive to a service you are simply wasting your time and money for transportation.

I received a Groupon as a gift and Groupon required me to sign into my account in order to redeem. I tried to sign in, but kept getting an error that username or password was incorrect. So I clicked "Forgot Password" and was told there was not an account that existed with the email address, so I clicked on Create an Account. I then received error messages that "Account could not be created in the US" (where I'm located and have always been located), or that "Please fix errors below" with ZERO errors below. I attempted this on Chrome via mobile, via desktop, AND through the Groupon app and received the same issues across all.

Groupon is nothing but a legal scam. Thank goodness I only lost out on a little over $40 but their customer service is a joke. I could not get the vendor to set up an appointment. Then I reached out to customer service a few times and was told someone would get back with me because the "team" was still working on the issue. A couple weeks later still no appointment, no call or email from the "team" and the same offer is still available on the website. It's my fault for being cheap in the first place. Guess they needed that $40+ to pay the "team".

There is no customer service at Groupon. Before you buy something, look for their phone number. I spent money on a Groupon and the vendor did not ship the product. It is difficult to deal with a sleazy vendor since you purchased the goods through Groupon. I'm just screwed. There is no way to contact Groupon. They do not stand behind the products that they sell. Don't waste your money with a crooked company.

We were so excited to go to a Circus. When I opened the tickets, I saw that somehow, the location is not in Scarborough, Bridlewood Mall, but in Etobicoke, Fantasy Fair. I contacted right away, asked if we could change the location to Scarborough as Etobicoke is too far to travel by TTC. The lady said all sales were final and she couldn't do anything. I was so upset that they failed us like that. The lady said that I needed to read the Fine Print which is ridiculous as no one reads that. It's unfair.

Took my money for the subscription of NY Post, never got the Post! Refused to answer to my emails and calls. Had to spend time to call my credit card company to dispute the charge. Don't ever deal with this slime ball!!!

The promo code to receive a $20 digital Costco shop card for a new annual $60 membership didn't work for me. When I signed up using the promo code on Groupon, my account was active for 24 hours, then my account got cancelled. Costco said it was a "glitch" in their system. I had to pay the $60 membership fee again. I never got my digital shop card emailed to me. I reached out to Groupon Customer Service and they said there was no record of me purchasing the membership through Groupon since I purchased the membership from Costco directly. Groupon said I had to reach out to Costco to get my $20 digital shop card. I'm not sure if I'll go through that hassle. I suggest if you do plan to use the promo, take a screenshot of the order details including the promo code to show proof in case you run into issues.

Very bad experience with Groupon. I thought I would be saving money with this platform but it costs me even more. I purchased the oil changing voucher which was almost $80, I accidentally purchased it double and I canceled it immediately. They made it so called trade in and said if you don't find a suitable deal your refund will be paid within 5-7 working days. And now they are saying it was expired within 3 days. You'll get the credits within few hours. Which are still in process and I see $0 credits in my account. Their customer service is frustrating. They ask for 100s of proofs of the purchase but yet again you are helpless eventually. At the end your money are lost (looted).

Horrible customer service. Try to use Groupon and Galveston on Father’s Day. My voucher stayed in pending for hours and had to finally use more money to pay for the attractions. I was trying to get a discount on. Had reached out to customer service on several times and continually telling me that I am out of luck. When they told me, I could not cancel the voucher because it was pending. After the pending was over contacting them again they told me that all sales were final. The day Groupon was a high and it was hard to connect to customer service or get a hold of anyone on the phone sat on hold for the entire time waiting to get into the attraction. I am out of almost $500 for what I paid $165 for.

I am not experienced with Groupon. I bought Groupons for wines. I did not realize that I was paying Groupon and then the merchant as well. In the end, I was not getting a deal. From the four Groupon I purchased; I was only able to redeem 3. I tried getting help from customer service. I was asked for many details. However, even after all the details requested was given, no one would assist me. The communication completely stopped. I RECEIVED A BETTER DEAL BUYING DIRECTLY FROM THE MERCHANT!

I recently had the unfortunate experience of using Groupon, and I can't stress enough how awful it was. This was my first and definitely my last time using this platform. First, the deals are incredibly misleading. What looks like a great discount on the surface turns out to be a bait-and-switch tactic. I purchased a deal for a local restaurant that promised 50% off, but when I arrived, the restaurant refused to honor the Groupon, claiming they never agreed to the terms listed. After a heated argument with the manager, I had to pay full price for my meal, which completely defeated the purpose of using Groupon in the first place.

On March this year 2024 I wanted to take my daughter and son to Urban Air a trampoline place for children in Florida. So I went on the Groupon website and was able to find a Groupon coupon. So when I used the coupon Groupon charged me 2x the amount that I had to pay. I went to the Urban Air place and they said that I have to get in touch with Groupon so I tried search to see if they had a contact number, they don’t have any and I tried emailing but I couldn’t find any way to communicate with Groupon. So I lost over $350. To me Groupon is not honest! I would not recommend anyone of this site!! If that happened to me, I do not want this to happen to others!!

I bought 4 tickets instead of 2 because of uncleared sales information, tried a way to cancel right after I bought 2 of the tickets unsuccessful. Searched everywhere for an email, phone number, chat support etc without success, so it is impossible to get a customer service cause they are unreachable. Unfortunately I will have to dispute the charge and get my money back directly with my credit card provider. The worse experience I ever had purchasing online.

I am a senior citizen and a longtime regular customer with Groupon. BUYER BEWARE OF THE TIPS SECTION! I accidentally purchased a gift Groupon for my son in TN. The salon was in CA. I tried to cancel within the hour to no avail. This Groupon was non refundable! Never had this experience before. I realize it was my user error, but Groupon didn't even try to help in any way.

No more Groupon. They used to be good, but now they're horrendous!! Customer service is non existent. More than 75% of our Groupons purchased in the last 3 years had issues. My wife has been telling me for more than 2 years to stop using them and I finally refuse to lose more money on their extremely poor and fraudulent offers. Don't use Groupon. All the complaints can't be wrong.

Horrible customer service. Purchase an $80 Groupon for an oil change. When the vendor won’t honor it toss back-and-forth between the two. Groupon says it’s the vendor's responsibility. The vendor says it’s Groupon’s responsibility because they were the one who collected the money. Everyone Denies their ability to be of any assistance. Save your money. Look for coupons elsewhere. Do not purchase anything through Groupon.

I purchased car detailing from Groupon and then when I contacted the merchant he started giving me stories about broken generators and I can’t get a refund. Groupon is a scam for the scammers, I will never buy from Groupon again.

I wouldn't recommend them at all!! They took $25 for a Sam's Club membership -it was expired, now they refuse to refund me my money!! I'm turning them into the Federal Trade Commission and the BBB!! Frauds and scammers!! They claim they give a 3 day refund- I purchased 2 day's ago, so I'm within my time frame!!

I think they are a ripoff and scam. I bought Ms Professional 2019 - MS Office Professional Pro 2021 for around $18.99. The picture said Ms Office Professional Pro 2021 and they even sent me a, "Please rate your Ms Office Pro 2021 with a picture of it." So I kept having trouble downloading it and I found out from the vendor it was for 2019, which would have cost me only $14.99 on their site. So I tried to talk to them but he didn't help or explain about how the whole thing was misleading, only said, "I'm sorry you're unhappy and thank you for reaching out, we appreciate your input." What a joke. I will never buy from them again.

I purchased and paid for 3 coupons for the Florida Everglades tour. When I arrived at the venue only 1 coupon came up on the app/phone to scan. The other 2 coupons would not come up on my phone. I was forced to purchase 2 additional tickets. I could not reach a person at Groupon. I entered a refund request on their web site. Four (4) days later I received a response telling me there is nothing Groupon can do. I then sent a second request only to be told all sales are final. Groupon lost $11.5m last year. Wish I had known this prior to purchasing these coupons. Please, never use Groupon. They do not honor their purchased coupons, customer service is awful and they lose money every year. I guess they need the money more than we do.

BEWARE - Groupon charged my card on file for a purchase I made with a different card that I added for that purchase resulting in a double purchase. Groupon stated that they can not refund my card that they charged that I did not authorize, but would give me a credit. I didn't purchase the item twice nor did I authorize the purchase to the card on file but you won't give me my money back?!?

Groupon is a scam and doesn't stand by its customers. I purchased a groupon from a vendor. Worst customer service and a total scam! I called to make an appointment and they said that they are booking out a week even though the website clearly shows that there is availability all afternoon. Then, I get a call saying that someone is available at 3PM but that the area that I purchased would cover about the size of a quarter which is fine but that it had to be the exact specific location. If I moved the quarter space back (same exact size), I now had to pay for a medium size service. Absolutely ridiculous! Waste of my time! I was told by the business to get a refund from Groupon since I didn't qualify for the service. Groupon said that the time for a refund had expired and that the business is open and can take me. The business was trying to get me to pay more than what I had already purchased. Both places are total scams.

Groupon is nothing but a rip off! They baited me and switched to sell me something I did not want and then refused to even consider my inquiry through their lousy customer service center in India!! It took me 2 hours to even find an email for their customer service, the phone number on the internet doesn't even work. They took $107 dollars from me and I received nothing in return!!

Please be advised. No support for customer. Don't use Groupon! A waste of time and money. The refund policy is non existent and time consuming to find out it doesn't exist. I will not use again and suggest against anyone using Groupon.

I bought a Groupon for a facial. When I called to buy it it was expired and there was nothing to do to get a refund or extension of the date even if the service was still on sale and available. I contact both groupon and the seller. It was groupon policy.

I’m disgusted at Groupon's customer service practices. I wanted a refund for a merchant that was not returning my calls and there is NO NUMBER that I could find for them and no other way to really reach them except for chatting which was automated. I WILL NEVER use Groupon again.. You literally STOLE 200 dollars from me. You are a horrible company with no moral or ethics. Shame on you.

Buyer beware. Groupon isn't interested in protecting members from fraudulent sellers. I followed all instructions on the Groupon and booked my time and received confirmation. Seller said they had no record of my booking. Now I can't get a refund because the seller says the groupon was used and groupon does not care.

Shame on you Groupon! I have been a member since the beginning days, in the past week 2 fraudulent purchases have been made on my account and not one single person at groupon is doing anything about it nor cares at all. It is IMPOSSIBLE to get in touch with anyone at Groupon. There is literally no phone number, no contact customer support info (this is the way shady, scam companies on FB and Tik tok operate, not supposedly reputable multi billion dollar companies). The only thing I've heard back in a week is "someone will be in touch" a form email sent to every single person. BEWARE OF PURCHASING ANYTHING FROM GROUPON OR STORING YOUR PAYMENT INFO, they will charge you for whatever they feel like and there is absolutely zero recourse on your end.

Groupon sucks, don’t buy anything! You get sucked into a void that is almost impossible to get out. Booked a massage and a week later the owner cancelled all massages by Groupon. It’s almost like a fake enterprise now, just look at the officers and where they are from. I’m trying to just get my GD money back. They don’t want to fulfill their obligations and that’s why they have a 1.3 rating. I don’t know how they are even in business? Steer clear. Don’t be a fool!

They’re scammers, they closed my account with almost $500 bucks, they tried to scams me and the customer service so rude and don’t care about that you’re losing your money!!! Don’t trust them! I’ll call my bank to get my money back from them.

TERRIBLE SERVICE AND EXPERIENCE. DON''T BE TEMPTED TO GET GROUPONS. DELETE THE APP. I bought 3 groupons to the same restaurant, thinking it would be a great deal and perfect for an upcoming special occasion.. but... when I went to make a reservation, the restaurant said they don't take groupons anymore, even though my groupons are not expired or anything yet. They expire on the 31st, it's the 19th now. I contacted customer service and they were absolute robot jerks. They told me to wait up to SEVEN DAYS to remedy. Of which it is not guaranteed they would refund the amount I paid. And I can't use them all at once either even if they did decide to accept them after all.

I bought a mani pedi coupon from Groupon and when I went to use it at the establishment they said they was never on Groupon and they wouldn't honor it. Groupon only gave me a Groupon credit where they should have given my money back onto the credit card that I used

Terrible. I purchased a Groupon and merchant won’t accept even though per policy I was allowed to buy again after 365 days. I contacted Groupon customer service and after 10 email exchanges they refused to let me trade it in. This is $200 waste and 2 months prior I lost $400 on tickets I was not able to trade in even though my daughter didn’t qualify for the service due to age. What Groupon is doing is fraud and illegal. Stay away from it because there’s no option to return or get reimbursed if you can’t use it.

I went to book a reservation with Groupon for a hotel stay in New York. When I booked it, it came out as a fraud alert through my bank so I cleared it, but I didn't redeem the transaction again. So the next morning when I woke up they took my money from Groupon, so I looked up their cancelation policy and it says I have 48 hours to cancel to get my money back, but there's no number to calling them, and the only way you can talk to them is online, which that's even hard finding when you look for it. So when I got a hold of somebody they wouldn't return my refund and they told me my cancelation policy was due on the 19th when I booked on the 21st. Now how's that possible? I will never use Groupon again because they are a bunch of crooks! Be careful if you use them because they will take your money no matter if you cancel with them.

This site has gone to trash. I would not recommend anyone or businesses to use this site. There's no phone service anymore. It takes weeks for proper responses and I noticed there aren't as many options as years previous. Clearly for a reason.

I bought a digital product from them. They made made me go through a confusing redeem process only to not give me what I paid for. I never got my money back. Customer support ignored me. This is such a shady business. Warning for everybody. STAY AWAY!

I made a purchase for a 60-minute massage through WoodCreek Massage in Albuquerque, NM. When I made a reservation through the online reservation system, which did not work. This happened twice. Due to the provider's availability, or lack thereof, my Groupon expired before I could use it. I contacted Groupon customer service and was given a runaround. Today customer service told me the voucher had been redeemed. I never set foot in the office of WoodCreek Massage. Now, I have to get the provider to say that the voucher was not redeemed and forward it to Groupon for a refund. All I can say is be VERY careful when making a Groupon purchase because there is a reason some of the providers agree to use Groupon. Two thumbs down for Groupon Customer Service!!!

Although Groupon supposedly has a 14 day return policy there are exceptions and Groupon does not make it obvious to the buyer that they are purchasing something that is final sale until it is too late. The experience I purchased allows changes to the date due to bad weather but Groupon does not honor that policy. First and last time using them. Looking through all these reviews I'm shocked they are still in business. Horrible customer service and deceptive practices.

I purchased a massage for my wife through Groupon a few months ago. My wife setup an appointment with the massage therapist. On the day of the appointment, the therapist texted my wife and cancelled the appointment. My wife had to reschedule the massage. She rescheduled for a month later. Come time for the rescheduled appointment and once again, the massage therapist cancelled the appointment on the same day. Keep in mind, neither cancelled appointment came with any reason - the appointments were just cancelled. My wife, who was fed up with having her appointments cancelled each and every time just asked for a refund of her Groupon. The merchant wouldn't even communicate with my wife after the second cancelled appointment. We also found that the merchant had redeemed the Groupon without our knowledge.

I bought 2 coupons for bowling under "Local Deals". Due to unforeseen circumstances I couldn't use them, and within 2 days I asked support for a refund. They refused to give me one under the pretext that the fine print for this business states "All Sales Final". This is in direct contradiction to their own Legal page which stated that for Local Deals ANY unredeemed voucher can be refunded within 3 days of purchase, and only after which period does the sale become final. They refuse even when faced with this discrepancy to honor their own policies.

If I could leave a 0 stars I definitely would. I don’t recommend anyone to use a Groupon directly, it’s a big scam. I would just go to the place that has a deal and ask them to match the Groupon price. I will never spend another penny with them ever again. I purchased a treatment and I wasn’t able to use it due to not been eligible for it due to been cancer survivor and Groupon is refusing to return me the money but give me a Groupon bucks (that I don’t need as I can’t use what I went there to purchase). They charge business and are scamming us. Go directly to the business that you are interested in and ask them to match the price.

My boyfriend and I wanted to go to Busch Gardens and his sister in law on a good deal on Groupon a few years back so I figured why not since the tickets can be pretty expensive. I got two tickets for us and we were on our way to the amusement park. When we got there we thought we were good to go since we had our tickets but I never got an email confirmation stating that it went through so we were unable to enter the park. My boyfriend had to get two more tickets that were double the price than what I originally paid that morning. I didn’t get the email confirmation until 2pm. I bought the tickets at 9:30. $185.00 wasted and I am not made of money so it’s really sad that I won’t see that money again. We will never be using Groupon again.

I brought a session of profilho, booked + was cancelled a day before due to service provider having insurance issues. Requested refund, told to get confirmation email from service provider that it was not provided. Did that, sent it to Groupon, that was early March. Groupon said they would respond within 7 days. They didn't, and have not replied to emails since asking for assistance, resolution, refund, 2 months later. £100 down the drain. GROUPON ARE IMMORAL SCAMMERS HIRING UNLICENSED AESTHETIC THERAPISTS AND DO NOT PROVIDE REFUNDS.

I purchased a manicure and pedicure to BeYouty Bar, PV, KS. The owner, Anna ** did not show up for my appointment. I contacted her and she rudely told me I did NOT have an appointment. Then told me to contact Groupon if I wanted a refund. There is NO phone number for customer service, the website does not give an email or any other means to reach them. The website gives a help location but no working way to request a refund. I've learned my lesson, never again will I use Groupon!

100% scam company. I bought tickets for an event in Miami with specific date and time (part of my vacation's budget, I'm from Toronto). I had no problems, all with taxes and fees was $89.85. An hour later I received an email "your refund was processed" and immediately went to the customer service page to know what happened, I chatted with a representative and the answer was "the reservation was not found"??? I don't know what that even means, and also I have to wait 3-5 business days for my refund. Fine. I'll wait.

Groupon is a scam!! I bought a reservation to Great Wolf Lodge in Gurnee, IL. The fine print said that I could cancel my reservation until 9 days prior to arrival. Seven days prior to arrival, I needed to cancel this reservation. I went to the confirmation in my email and reread all the fine print. Everything was fine to cancel, but you have to get an agent to chat with you. This took about 7 minutes. The agent gave me the run around telling me that I couldn't cancel because it was past the "cooling off" period. I told her what my contract said and she stated the same thing about this "cooling" off period. I asked where in my contract does it say this. She refused to tell me and stopped the chat! Ridiculous! I tried to start another chat, but it didn't let me right away. I tried a few minutes later and got a different person. This person sent me a website address that I clicked on quickly before she hung up. This site says it can't help me with my request.

This site is a joke. Please don't trust them with your money. They say they have a money back guarantee but good luck getting it back. No one answers phone calls. And you're lucky if they answer your emails.

I lost out on $98 for a Groupon that expired 48 hours ago and we can't use the voucher in California because we relocated to NC. So who gets the money, Groupon? Never again! I am amazed that they would rather end a chat so quickly and not provide world-class customer service. Groupon this is why you have the rating you do here at Consumer Affairs. 1.4 rating, ouch!

Bought my first and last Groupon last night. It was advertised as 65$ but 55 after an additional promo they offered. When checking out it showed the promo was applied and that my total would be 55$ however they charged me 65$. There is ABSOLUTELY no way to contact ANY type of customer service. Not by phone, email or even live chat as they say on their website. This company is trash and I will go out of my way to make sure others don't use them!

Hoping this will help even just one person. Our family just got our first Groupon and without a doubt the last too. My wife has never been this beside herself upset for how she was treated by their basically nonexistent service team. Please know that if you buy a Groupon...you will receive no help period! Doesn't matter if someone died, got sick, has covid, or "insert any real-life event possible" they will go out of their way to keep your money and add on to your already horrific situation! I can say without a doubt this will be the literal first and last time we spend $1 on Groupon. Truly Shameful and being a huge company or whatever is NO EXCUSE.

This place is a total scam. I bought movie tickets because they were having a promotion. I bought 2 tickets, got a receipt for 2 tickets, went to the box office and they gave me 2 tickets. It wasn't until later when I was checking my bank account that I realized that they charged me twice for 4 tickets instead of 2. I never received a duplicate email with a duplicate receipt, and I didn't get 4 tickets at the box office. If I just hit the buy button twice, I could see that happening, but the fact that there was only one receipt that said I bought 2 tickets and the box office only had 2 tickets for me that I realized that they just helped themselves to my bank account after I made a purchase. I did a little research and realized I'm not the only one! Don't buy from these scammers EVER, they will steal from you!!!!

Bought three Groupons for a massage place in Tempe, AZ. When trying to schedule, I was told that there was no availability until after the Groupon's expiration date, more than two months later. Trying to get my money back from groupon or even a credit turned out to be impossible. The whole thing works by email, as I could not find a telephone number that works, and I got daily replies from different customer service representative in India, telling me how sorry they were, asking many more questions, but never doing a thing. After ten days of this, I gave up and called my credit card to dispute the charge. Let's see how that works.

I am a 62 yrs old and I purchased a visit for massage to help my back. On the day of appointment I slip and fell, injuring my knee and back. I canceled the appointment. When I tried to exchange Groupon for something I could use, I was told too late. No refund and no exchange. So since I’m going to let anyone do anything to my back now, my money is forfeited?

I purchased a Groupon for use at Valvoline unaware that the coupon was not valid for my vehicle. Upon arrival at Valvoline Oil Change I was informed of this mistake on my behalf, and was assured that Groupon would work with me to get a credit or refund. I took the Valvoline employee at his word thinking that he was speaking from experience and as result I continued with the service at their establishment and paid full price. Afterwards, after checking the Valvoline website, I found a variety of available coupons that I should have taken advantage of or, been offered by the Valvoline representative realizing the mishap. Afterwards, when I contacted Groupon, I was not offered a credit or much less a refund and was even cut short by being hung up on by the Groupon representative. Never again will I purchase anything from Groupon or re-visit Valvoline Oil Change.

I had bought tickets to go to a attraction with my family and when I was buying it I noticed that the price with taxes was one price so I got the tickets. As soon as I paid for them I checked my bank account and it said that I was charged more than what the total said on the receipt with taxes.

Just an absolute pile of trash. I’ve used this app for over ten years. Just here and there when I’m looking for a float tank or massage, what have you. The customer service was never great but at least there used to be some little shred, a little glimmer of integrity. The only businesses you’ll find using Groupon now are typically awful and when you try to get a refund for a masseuse that can’t seem to schedule you within two months Groupon treats it like a civil action court case. Good luck to anyone trying to get their money back from these parasites.

Please be very careful when using Groupon. Definitely NOT consumer-friendly. Groupon let me buy 2 coupons for a vendor's product. When I went to redeem the second coupon, the vendor refused to honor the second certificate and asked me to contact Groupon for a refund. Well, BAD company, Groupon has a 3-day cancellation/refund policy that is located in some fine print somewhere and is certainly NOT obvious at ordering. Customer service at Groupon has been the most unfriendly and unintelligent I have dealt with. Have had to contact them twice so far and have nothing but being out $400++. Very bad experience from a consumer standpoint. I will make sure to also tell all of my friends about this very poor experience.

if you are a merchant with Groupon, run!!! Since they changed platforms and people that run it, it is terrible!! You won't get paid as a merchant, and there is absolutely no customer service. RUN!!! You can run specials in store and get better results.

I purchased a Groupon for a massage at Lamai Massage on Lamar in downtown Dallas. The Groupon was purchased on March 29th. I went into my Groupon account to check it tonight and the Groupon is showing redeemed. However I have not even called and scheduled an appointment with the massage company to this day. It was a scam. They took my $50 and then redeemed the coupon without it actually being used.

Groupon used to be great, long ago. I'll never use them again after paying for a service. It took me a week to schedule, and then the provider didn't show up. Despite all of this it wasn't refundable per Groupon (although they kept saying it would be then booting me to a new service agent and giving me the run around). So I disputed with my credit card and let the BBB know. They claimed I'd get the credit card dispute through, removed my money/unusable service from my Groupon account and then contested the credit card dispute. I'm now having to file a lawsuit against them to try and get my money back. It's ridiculous.

Using Groupon's search I looked up “horseback riding lessons near me”. Groupon’s search led to a service that seemed to be priced reasonably. So I bought it only to find out (after clicking on the purchased Groupon) that it was for a company out in ARIZONA!! I am in Ohio. I realized immediately that it was not right and contacted Groupon who flat out refused to refund my money or help in ANY WAY. I am now out 300$ without so much as an apology. Absolutely ridiculous!! Will never ever use Groupon again. Trash service!

Worst customer service ever!!! Do not use Groupon. Purchased bully sticks for my dog, paid $8.55 for the "special". Had to go to vetsapproved.com to place order using code only to find out they charge $9.95 for shipping, which would take 2-3 weeks. After 4 weeks, I get an email that says my order was delivered. It was a Sunday and we were home. No package. Had to send correspondence and they said the seller informed them it would now be 10-12 weeks. I told them I wanted a refund and they told me I was outside of "cooling off period" of 3 days. Well, I didn't know my product would take 4 weeks, plus an addition 12 weeks to receive. Basically, said "sorry". Nothing we can do.

The biggest scam company that still works until now. How? Why? Please don't do Groupon for both customer and merchant. They are the biggest scam ever who adjusts the price by themselves and not inform merchant. The "indefinite value" is stupid especially a client knocking your door and ask for redemption voucher after 3 years expiration.

I purchased Regal movie theater tickets from Groupon, and nowhere in the original purchase did it mention that it had an expiration date (that was within 30 days). When I went to redeem them, they were "expired" and I could not use them. I bought 5 of them and was out over 60 dollars. I emailed Groupon, and every response took multiple days to be sent. Each time I received "Oh sorry no refund to be given, thanks for being a Groupon customer". I will never use them again. I've noticed the fine print on these deals is not presented when purchased and the risk of not knowing the actual deal far outweighs any money saved.

I had purchased a Groupon for a spa on March 1, 2024 for $166. The merchant refused to honor the Groupon despite the fact that it expires on April 22, 2024. The reason why they did not honor the Groupon is because they claimed the deal had ended on Groupon and that the deal was too cheap. Therefore, I was forced to pay full price. The spa proceeded to explain that they would email Groupon to refund me. I had sent an email to Groupon explaining that this spa had refused to honor my coupon even though it had not expired.

I have been a member of Groupon for well over 10 years. Their old philosophy was "Your Groupon never expires!" This was before the money-hungry tycoons took over. You used to be able to turn it in for “Groupon bucks” and get the amount purchased, then use it for future purchases. Not anymore. They rip you off by not standing behind the sale as a third party! If you can’t use a Groupon for a restaurant or activity then tough luck. I’m glad I never booked a trip with them!!! I will never buy another thing from them again. The items I have bought are junk and they fake their reviews!

I bought Camelback Resort tickets for Waterpark. I bought 3 tickets. Then I went on to the merchant site to redeem them. The merchant did not honor the coupons. The website gave error that no entries are available for February 17' 2024. The coupons cannot be redeemed. I spent $300. I called the camelback resort on the phone number given on their website. I called 5 times and waited for over 1 hour 25 minutes and no one pick up. There was an option when I called the number (855) 515-1283 that if you don't want to wait on hold you they can call you back. It's been 4 days and no one called back either. I had to go to camelback and buy the tickets on the spot again.

Every time when I buy something and the business can not do this, after a long communication all I get back is another Groupon points. Many businesses do not do what they advertise and there is no consumer protection whatsoever, they just force me to buy more things for their stupid points.

The ticket bought thru Groupon was for the evening entrance time which Groupon did not clearly specified when I bought the ticket. When we arrived at the venue, they could not honor the ticket at that time and I had to buy a ticket directly from the venue. I contacted Groupon for a refund..They wrote back 3 days later that I needed to contact the venue and obtain an email from the merchant showing that the ticket was not redeemed..After dealing with the merchant for weeks back & forth with multiple emails, they finally sent me an email indicating the voucher was NOT redeemed. I then proceeded to forwarded this info to Groupon customer service just as they had requested.

Groupon sold tickets for camel back mountain that it was impossible to redeem the tickets for the dates needed, or even within that range. They will not work with camel back mountain and also will not offer a refund. Since we do not live in that area this will be a full financial loss, with no support or resolution from Groupon.

This is a complete scam! I personally purchased three for the same merchant. However, the merchant could not be reached, and after spending the full three days trying to contact them because I wanted what I paid, for. I realize that I was not going to get through. However, Groupon will not give you any form of refund if it’s been over three days which means that Groupon got paid and I sit here with nothing but lost money!

Groupon deactivated my account without notice with hundreds of dollars of active Groupon and Groupon bucks. I've been receiving emails that there is no account associated with my email; I thought the error was on my side, now months later I am just **. There is no way to reach them except for chat and emails which is slow, cumbersome and ineffective. I've been promised that a manager will follow-up multiple times, only to get no correspondence.

I was traveling in Hawaii and bought several Groupons to use for whale watching and sun set. Both of the tours are cancelled. However, Groupon dare to not give me a refund when I never received the service. The representative asked me, "Did you contact the merchant" and "Who you spoke with." and I am like, "I was contacted by the merchant. Says the tour was cancelled. You are asking me if I have contacted merchant?" Stupid Groupon. Worst company in the world. Groupon got my money and refuse to give it back.

I am a lifelong journalist who has written for major U.S. news organizations. I purchased a Groupon for $59 that was redeemable by Clean Air USA to perform a residential air duct cleaning in my condo. As required, I made an appointment with a Clean Air USA technician to perform the work. The technician looked at my vents before telling me that my ducts were not suitable for the $59 service. Instead, he wanted to sell me an $850 service discounted from $1,100 as a result of purchasing the Groupon. I contacted Groupon to ask for a refund of my $59. They refused on grounds that too much time had elapsed by the time I received my Clean Air USA visit.

Groupon customer service NEVER gives you refund. They sell you vouchers that cannot be redeemed for various reasons, like no available appointments before expiration date. They basically just take your money and run with it. Their merchandise like clothes and goods are of the poorest quality. They sell vouchers you can buy more than once but then get stuck because you can only redeem once. STAY AWAY from this company. It’s not what it used to be.

I went online and got Groupon Sam's Club Membership. Then I saw the automatic renewal every year and decided to cancel within 10 minutes. There was no customer service to help and the phone number that I got from my Capital One card was no good. I got no answer and recording said it was a restricted number. Plus there is no address or manager for Groupon. Is everybody foreign??? So my Capital One let me dispute charge and remove charge. THEN, 2 months later Groupon put the charge back on my account and Capital One refuses to help. Since it is a renewable charge, they can take out of my card every year. I don't even have a Groupon Sams card, since I said I didn't want it. So, I am out of $60, and God knows how much more trouble I'm going to have to deal with. I wish I had researched Groupon before now. It looks like a bunch of bad reviews.

I purchased dietary supplements form Herbal Research Inc. in Hollywood, Florida. I spent almost $40 dollars with that company. While placing my order it never prompted me to enter my address. I have used Groupon since I moved so I didn't think anything of it until the next morning. I reached out to Groupon and Herbal Research Inc. and both parties said repeatedly that it was the other one's job to fix the issue. Groupon is now lying saying that the order was shipped Monday. The postal service offices where closed for Dr. King's day. I will never use this site again. I would rather pay full price than for not 1 but two companies to rob me for money that I had to work hard for. I have all the emails I sent to both parties and I will seek further assistance with this problem. Consumers beware. Groupon and their merchant Herbal Research Inc. located in Hollywood, Florida can not be trusted.

This is, hands down, the WORST company I have EVER dealt with. They recruited me for their revised Groupon+ Dine Rewards program, I signed up, registered my card and made purchases, received confirmation emails, but they never paid a dime in commissions. Their customer service is all email or chat, to outsourced scriptreading bots who copy and paste replies that don't even relate to your issue. Over two weeks now I've been wasting time with these thieves and I'm STILL waiting for the money owed.

Last week I showed up at Busch Gardens with my daughter to use Groupon vouchers that I had purchased. We were turned away at the door and told that the vouchers had already been used. They had not been used and were showing as available in Groupon. Busch Gardens told us they were Groupon tickets and not Busch Gardens tickets and we needed to contact Groupon customer service for assistance. Groupon customer assistance does not exist. There is no phone number and there is only a chat feature with useless assistance. We were only referred back to details on our Groupon which did NOT help or answer our questions.

Disney did not accept Groupon voucher on the same day that I purchased. I asked Groupon 3 days later for refund. They said no. They said cooling period to get refund is over. They stole my money. I will not do business with Groupon.

Groupon had sold in the past and if not stopped will continue to sell vouchers that are unusable, what Groupon has done was sell the vouchers but would not pay the merchant or not pay them in a timely manner which would cause the merchant not to honor the voucher for it would cause them to lose money, so even though Groupon was at fault for the this, they refuse to give a refund. I am never doing business with this company again and I think that others should follow.

I used to be loyal Groupon customer and never had issues. But this last time I purchased Groupon and had so many issues using it. I send emails and follow instructions with the customer's support. I was promised resolution within 24 to 48 hours, well guess what? I didn't and lost my money. Do not use this app anymore.

Terrible customer service. Rude and thieves of hard earned money. They refuse to refund for services a merchant is unable to render. I have chatted with them severally to request for a supervisor, which they either vehemently deny or dance around, or after confirming the request, they end up stating whoever I spoke with last never put in the request (though they do stated they did). The back and forth was unreal along with the dismissed chats without any answer to my inquiries - like being hung up on.

If I could give negative stars, I would. I purchased a Groupon for 2 canvas prints, size 16x10. When I went to redeem the Groupon, there was no option for 2 canvas prints that size. I reached out to customer service, which is now only available via email??? By the time they wrote back to me -- claiming that the option for 2 prints size 16x10 WAS available -- the Groupon was expired. I looked online again to make sure I hadn't missed anything. No, there still was no option for 2 prints size 16x10. I emailed back AND INCLUDED SCREENSHOTS SHOWING THAT THE MERCHANT IS LYING, and asked for a refund. They wrote back THE SAME THING -- COPIED AND PASTED -- that they had before, and also said the merchant wouldn't allow a refund because the item I had purchased a Groupon for was available. I wrote back again, and said I don't need a refund -- just give me the value of the Groupon to use for something else. No. I'm still trying.

The shipping is absolutely ridiculous, especially when wanting to order 2 of the same items and they want $9.95 for shipping on each item going to the same address. The Groupon codes NEVER work. Why would anyone want to buy on Groupon is beyond me.

SCAM - RIPOFF - Do Not Use. Bought vouchers for a restaurant. Went to redeem them and the restaurant wouldn't accept them. I refunded the vouchers same day (app says for a full refund) but Groupon only does "Groupon Bucks" instead of refunding card. I check for anything to spend $26 credit on but nothing good (for a year) now my $26 expired.