Groupon Reviews

Don't waste your time and money with Groupon and their unreliable merchants. Purchased a four-wheel alignment with tire rotation and received the vehicle with TPMS on. Vehicle is tilting direction to the left side of the road.

I would love to leave zero stars- first off I cannot even speak to a real person over at Groupon. I ordered tickets to a theme park today for 3 people. They charged my account for 6 and my bank flagged it and shut my debit card off. I am out a card until a new one arrives. Not only that the Groupon still wouldn’t let me speak to someone to get another set of tickets. Ridiculous- I was not going to order again just to go around in another circle with them. I will never order another Groupon again. I’ve used them plenty in the past and never had any issues. What. A. Joke!!!

This company is unscrupulous and has given me the runaround for quite a while now. It was through Groupon that I ordered a TV streaming subscription. I never received a voucher or notice of subscription fulfilled. Next, I retried following their directions to no avail. I have filed a depute with Discover which is still unresolved. They never tried to make it right. Beware of this company!

No "good deal" is worth this much frustration. They sent out the wrong product from the same name brand (sent boxers, ordered briefs and it's my once a year purchase for a disabled person on a fixed income) and over a month of "communication" later, they still have not sent the correct items and have not given a reason for the substitution. Just demands to return the wrong items for a eventual refund. 7 or 8 emails back and forth (so 14-16 back and forth). There was NO owning up to their policy, (whatever it may be because they never informed if their actions were based on any of their policies) or correcting their mistake and they choose to not inform their customer to the point of gaslighting, is RIDICULOUS! If you have run out of a deals inventory, inform the customer instead of shipping a substitution without communication first!, But honestly, I don't know if that is what even happened.

TERRIBLE CUSTOMER SUPPORT if your desk does not work out. For two months I have not received any reply from merchant regarding my Smashtown Gilbert Groupon, yet customer support still insists they are taking reservations. Groupon has gone downhill with customer support. After 15 years, will never use Groupon again.

I started an order with Groupon in June. As soon as I started it and they immediately charged my CC. I never completed the order, removed it from my cart. They have little or no contact information so my CC company attempted to obtain a refund. Well, my CC said there was not enough info although I sent them everything I had including my account statement showing I had not purchased anything in several years. My CC denied my claim so I am out $84!! I’m also cancelling my CC once the bill is paid.

I booked a tour through Groupon, but a flight cancellation prevented me from attending. The merchant was willing to refund, but Groupon refused, citing a non-refundable policy—even when I offered proof. Instead, I was given a short-term discount code, which doesn’t compensate for the money I lost. Groupon’s rigid stance and lack of flexibility in genuine situations like this was very disappointing.

Groupon is such a disappointment these days. I bought a laser treatment for 6 services and the merchant decided to close after 2 treatments. After rounds of negotiations, Groupon decided to refund me only 50% of what I paid, and only in Groupon credits. I hate to do business with them again, they cannot fill in when their selected merchants cannot do the job. I didn't want the Groupon credits, but that's their "policy" apparently, they don't care for their customers and cannot act as a trusted agent when the merchant fell short.

Bought a message for my daughter on Groupon. This massage company never answers their phone. I talked to Groupon then only did I get a text from the massage place. She never replied to me when I said it’s about to expire. What a waste of money and time. Groupon's excuse was they were having personal issues. You know what not my problem. In the text I asked for a refund. About 2 weeks later. Nothing. This is a poor way to do business. Not happy so I’m on here so maybe they will get the message now.

I was scammed by Groupon when renting a hotel. I was repeatedly lied to by customer support, which is difficult to reach. I couldn’t believe the lack of professionalism and concern. I was scammed out of 700 dollars. Be extremely careful using Groupon. They will scam you given the chance if you don’t read the fine print. Simply terrible! FYI I copied the chats cause I couldn’t believe the lies.

After purchasing $456.00 worth of Groupons, they deactivated the account and now refuses to refund me. I have the proof from the companies that the groupons were never used, pictures, emails, and messages. But they are still refusing to refund my account. They added it to Groupon bucks, like I'll ever purchase from them again. Notified the BBB and will go further if I have to.

Hi well I bought myself a voucher for a meal for one drink not included to Black Angus for $36.99 and it was good for the campfire dinner original price $41.99. I went in and was seated I showed the person that was taking my order I said I'll have whatever this voucher covers nothing more and a drink. So after I ate she came back with a bill of $57 so I gave her my phone so she can do her thing. She came back with only 5% off, that was it. I had to pay almost $47.00 apart what the voucher cost me $36.99. So I paid and left sent Groupon a message. They said, "Oh you can still use your voucher." ok so a week later I go to a different Black Angus told the waiter same thing, I'll have whatever this Voucher covers 3 times I told him. He even told me which kind of meat to get that's really good.

Groupon is an awful company with virtually no customer service. I purchased a massage deal, only to be told by the vendor that the coupon wouldn’t be honored unless I paid extra cash directly. I refused and contacted GripeOn, but their support (unhelpful and dismissive) refused to issue a refund because it was outside a three-day window. The merchant didn’t deliver the service I paid for, yet GripeOn still refused to help. I had to dispute the charge with my credit card company. Their vendors are shady, and their “support” team seems to exist solely to deny assistance. I will never use GripeOn again and strongly advise others to avoid them as well.

We used Groupon to reserve and pay for a San Diego Bay dinner cruise and related downtown parking. The process was terrible. We had to personally visit the parking garage before our event to clarify that we did in fact have a paid-for reservation because the Groupon application was so confusing and provided nothing to document our payment. Having done this, there was still confusion and delay on the night of our event in trying to enter and exit the parking structure. In the case of the cruise, we had to call the operator to clarify. Are worse than useless.

I purchased a Groupon recently that was extremely misleading. I found out that in order to use it at all, I had to spend over $100 more through the company. Without doing that, the Groupon was useless. I contacted customer service and they absolutely refused to offer a refund, credit, literally anything despite the fact that their advertising was extremely vague and unclear. Trust me, they are not worth any supposed amount you will save by purchasing through them.

No customer service at all. I purchased a Groupon and only afterwards did they show the available times/dates did I realize it didn't align with any of the dates I was in town. Groupon didn't even attempt to offer a resolution. No refund, no future credit, no ability to transfer - nothing. Told me I was SOL and that was it. In 2025, with the excellent customer service we normally get from most companies, Groupon stands out as a uniquely terrible company. Would never recommend.

I purchased a Groupon and they charged me for an additional one. I tried to get a refund and I have been told several times they didn’t do it. You can’t contact anyone over the telephone. Only email and chat. I was silly enough to write a letter to them. Did I hear back - no! It’s over $40.00 but I feel I have invested more time and energy into this than what it’s worth.

I purchased a voucher on a specific date. I canceled the voucher a week later prior to me going. I asked for a refund. They said they couldn't give me one. I wouldn't use Groupon or parkwhiz in philadelphia ever ever in life????

Offered a Costco membership deal and changed the terms to a much less discount. I will never use Groupon ever again. Please be careful and read the terms carefully or you will get scammed. Do better, Groupon.

I have used Groupon for more than 10 years with no issues. I recently ordered MLB baseball tickets through them which I have done many times before without incident. This week I ordered tickets for a baseball game scheduled for today. As previously, I followed the instructions on how to obtain my tickets. This time, there were no tickets in my MLB App. I called the merchant and was told they never received anything from groupon about my purchase. I contact Groupon. They have no phone number so the only option is an online chat. At first they started to tell me about how to use the voucher for my candle making groupon (in another state). I told them I never bought a groupon for candle making and this was about baseball tickets.

My review will be a little different as I have used them on both sides of the coin. For small businesses Groupon was the worst decision I've ever made. Oh sure they will get the clients in the door but first they discount the discount you already gave leaving you with nothing to collect. Then you have a shit load of customers working day and night to accommodate the influx but get paid nothing because they are taking damn near half of the earnings. So not only can I not pay my bills from this, but I also can not work another job to make up for the “discounts” because of the amount of people I have to accommodate. Then let’s not forget how they will never refund you for anything because they want to keep the money with them. They are the greediest company I have worked with and I know justice will prevail because they do not do right by their vendors nor their customers.

Do not use them. They do not refund even when they are in the wrong, and ultimately, their so-called discounts are no more than a few dollars. Wish I'd checked reviews before I gave them the opportunity to wrongly keep my $92.

I purchased a voucher for Sam's. The store wouldn't accept it. Said it wasn't valid. I ended up paying for the membership through Sam's and then Groupon refused to refund it even though the store wouldn't accept what they sent me.

They don't make it up for companies that scam their customers. I bought a voucher from a company and the company tried to scam me and never gave me the product that I bought a voucher for from Groupon.

By any means necessary never use Groupon for any type of services. Groupon is in the practice of permitting the merchants to scam the customer out of their money. The merchant immediately stamped redeemed on the voucher without providing the necessary information. After several attempts to contact the merchant with no response. Groupon advises since the voucher was redeemed a refund could not be provided. I'm in the process of civil action against Groupon. I work 8-5 every day of the week and money is very hard to come by to be taking advantage of.

I have always been hesitant about using Groupon. Until a few weeks ago I needed to book a room for a hotel for a kids' sports tournament. I could not get a room at the hotel the team was staying at. One of the parents told me they were available on groupon. So I downloaded the app and sure enough there were rooms. So I booked one. Printed my confirmation email and waited for the tournament. When we arrived at the hotel I was told by the front desk that no reservation existed under my name. So I showed them the email with confirmation number. Still nothing.

I’m writing this review to express my frustration and disappointment with Groupon’s current handling of facial campaign submissions. Recently, I attempted to launch a facial campaign through your platform, only to be told that Groupon is “no longer accepting facial campaigns.” This reasoning feels completely arbitrary, especially considering that numerous facial offers are still actively running on your site. When I asked for clarification, I received no valid or detailed explanation—just a vague statement that facials are not being accepted at this time.

Tried to use a coupon for BJ's which did not work. Asked for customer service to help. It did not work. Ask them to refund my money, did not work. Sorry I even tried using them. Not a good experience. That's all I can say.

I purchased a Groupon for a hairdresser located in Las Vegas. When I went to make the appointment I was texted that I would need to select off her website the service and pay with credit card, even though I had already purchased the service via Groupon. I felt uncomfortable having to pay twice and immediately requested help from Groupon Customer Service who did not even read my message just requoted back to me what it says on the merchants site. I then sent them the text from the merchant to verify I was telling them the truth.

We are planning a trip to Las Vegas for my husband's birthday, in September. I wanted to get the job and buy discounted tickets to one of the events and I keyed in the date. When I got the coupon I was very happy... Until a few days later I took a good look at it and noticed it expires at the end of August. I'd love to exchange them for the same tickets but only in September but there's no way to reach anyone. All they say is after 3 days, you are on your own. It's a minor thing, that I didn't see it right away. I want to buy something from them. I just can't use these because we won't be there then, and there's no way to reach anyone. ANYONE. DON'T BUY JACK FROM HERE.

I was recently affected by a series of unauthorized transactions on Groupon totaling $572. Following an investigation, Groupon confirmed that transactions were indeed unauthorized. However, instead of refunding the amount to my bank, Groupon opted to provide me Groupon Bucks. The excuse that I was given is that they could not refund my money to the payment method used because all stored credit card information and billing records were removed from the system for security purposes. Where was the security when someone was making $572 worth of purchases? There wasn't problem using my "secure" stored card then. Given that I did not initiate any purchases on Groupon, what purpose will $572 in Groupon Bucks serve for me? I am so upset with how things have been handled thus far that I will never purchase anything on the Groupon platform.

Awful awful experience. My daughter made a purchase. She's 10 - Groupon refused to give me a refund stating that their policy states final sale. I finally accepted that and decided to use the Groupon, for a Great Wolf Lodge resort 1.5 hours away. First, the link Groupon provided was for Minnesota, not Manteca. Second, the customer service rep repeated the same canned apologies and "use the link we provided" for over 25 minutes, not understanding what I kept repeating. Third, Great Wolf Lodge asked for an ID Number in the Groupon Confirmation Email. No ID Number was provided - just the order number.

Completely inflexible - I wanted to upgrade my ticket and they refused. Now I am out of luck. The company will also not upgrade me because I purchased through Groupon. Very very poor experience. Even tried escalating and got nowhere. They sent me an email 5 mins later with the same response.

I ordered from Groupon and the software will not download. This is a scam site and I wished I had read the reviews before ordering. I am our 42.00 with no hope for a refund. Live and learn. I hope people will read reviews before being ripped off by something that is supposed to be a trusted place to order from. What else can be said about this place that would make a difference. Buyer be wary.

Took my grandchildren to Ft Lauderdale for the 4th of July. Decided to take the kids to Aquatica on the way down. We got to Aquatica and the park was shutting down due to weather. We could not go inside and everyone inside was coming out. We continued our trip on down to Ft Lauderdale. Groupon and the merchant refuse to refund my money. I lost 191.00 because I live in North Carolina and cannot take another vacation to go to Aquatica. You don’t get your money back if the place is closed.

This deal was advertised as Six Flags & Hurricane Harbor admission. The Groupon was accepted and we were allowed into Six Flags as expected. The problem started when we went to Hurricane Harbor and our entry was not allowed. We weren’t allowed into Hurricane Harbor because the ticket was only for entrance into Six Flags. The Hurricane Harbor worker was aware of the fact that the Groupon offer stated Six Flags and Hurricane Harbor but the ticket was only for Six Flags entry. She stated that this is an issue that they have been having with this particular Groupon offer and that Groupon had been previously notified but has not changed the advertising or the deal itself.

I bought Microsoft Office Professional 2024 from Groupon and saved a lot of money. You need to read and follow the directions completely and if you do everything goes as expected. It only took a couple of hours to received my license key.

Groupon is the absolute single source of truth where experience meets cost savings. Excellent awareness of local, national and global events, experiences and services alike. Service and customer service.

I had the worse experience with Groupon. I still trying to get a refund from a reservation that I had to cancel, because I have a family emergency. I wish I could give them less than one star...I had message back and forward and nobody made sense, they want to keep my money.

My wife’s debit card was hacked on Groupon.Most likely by an employee. They stole $630 from her debit card. Be very very aware and don’t trust your information with groupon. No one answers the phone and they only send generic replies so it makes it harder after they scam you.

Groupon has very racist representatives working for them. Once they find out you are a ** owned businesses they no longer want to let you sell on Groupon. After the rep set the prices once he found out who I was (**) he said that I had to lower the price and split the sales at a higher rate.

They have a merchant advertising window cleaning. I bought the package and the guy told me he had food poisoning the day he was supposed to show up. Did not even offer to reschedule. I gifted the Groupon to my neighbor and he made an appointment and the morning of the appointment called him and told him a dog bit his daughter's face. Did not contact and try to reschedule. There is only one review on this guy and it's a year old. They keep advertising this same guy time and time again and obviously it's a scam but no way to leave a review of any type or report him.

I recently made a purchase through Groupon to the Mirada Lagoon in San Antonio FL. Immediately after purchasing my tickets, I realized that I had accidentally purchased 11 tickets instead of 10 which was all that I needed. I searched through the Groupon site and also through the internet to see if I could find a number for customer service and I was unsuccessful in obtaining ANY number for Groupon. The following morning, just eight hours after my accidental purchase, I again continued to search for some way to make contact with a representative from Groupon who could help me.

Purchased software from their web site but received email saying I had to download their APP to my PC so I could load the Office 2024 software I purchased. Web site said nothing about loading an APP and I'm 81 years old. Cancelled my order and they only gave me credit from their company. I feel this is false advertising and am reporting it to the Federal Government.

I purchased software from Groupon, it took three attempts for them to accept my payment option. They said to use an alternate option, which I do not have. After downloading the software, which didn't download as I expected and upon attempting to use the software, it was NOT what I was expecting. I requested a refund and they refused to give me one.

Some time back I purchased a Groupon voucher and couldn't use it. I was supposed to receive a credit. I just checked and there's nothing on my account. I wasn't too concerned and wanted to talk to customer service to get it addressed. But there is no customer service. No phone contact whatsoever, a supposed chat function I can't find, and a supposed email form I can't find. Even those don't address my issue, since apparently you have to have a specific groupon listed on your account to even get to a chat.

Groupon uses bait and switch tactics. I purchased a couple's massage for Valentine's Day, just went to schedule and they told me it's a single massage and not a couple's massage. Then tried to tell me I'm mistaken as if I don't know what I purchased. I asked for a refund, just to simply walk away and they are now telling me it's not refundable. STAY AWAY FROM THEM AT ALL COSTS. You won't save any money, you won't get what you purchased, and they will do nothing to help. If I could provide negative stars I would.

I purchase vouchers for Sky Zone tickets for my kids near my home. When we tried to use them we were told they were only valid at a location in another country. I tried to get a refund from Groupon and was denied. They tried to give me another coupon for less money.

Absolutely HORRIBLE ongoing experience. I purchased a service that could not be used in my area, even though Groupon sent me the ad for it. The company stated to request a refund through Groupon and they would honor it. 2 months later after requesting the refund, having to dispute the charge with my bank, Groupon is still refusing to refund my money. I have it in writing where they agreed to, but are now holding my money because I filed a dispute...which they advised me to do to speed up the process. This is completely unacceptable and I will NEVER use Groupon again and strongly advise everyone else to beware of these practices.

I have been dealing with Groupon almost 20 years as a satisfied customer until now. I’ve never had a problem getting a refund or Groupon credit in which they don’t wanna honor and the merchant can’t accommodate me. I will disable my account and never do business with them again. They aren’t even discounted as advertise anymore like they’re supposed to be.

I was hesitant on the site from the beginning but against my better judgement I went with it. In March I made a purchase and all was fine until now. The item stopped working and I made the mistake by asking for assistance. I was point blank told it was my fault. Umm, not how customer service support should work. There was insulting accusations and rude obnoxious harassing email exchange. It was absolutely disgusting. So, buyer beware.

Poor customer service, awful set up process, bad website design, (the website would never save my work). Zero support. Sorry I wasted my time trying to set up a campaign, with both phone and text communication.

I HATE Groupon! They have charged me twice for something that I only purchased once and you CANNOT correct this. You CANNOT talk to ANYONE! They just keep sending you to customer support that has lists of topics that you an select, of course, nothing about this! And now it's going to expire and with it, any hopes of a refund. You know what? It didn't have to be a refund. They could have given me another voucher.

This was a dinner $25 for $5 and it's nothing but a hassle. Groupon says it ain't canceled the website. I have to go to restaurant.com says it's been used and I haven't used it but Groupon said it hasn't been used and they want me to do all the footwork. I've spent hours on the phone with them. I do not recommend buying them because if you have any trouble they throw the problem on you to take care of.

I bought MS Office from Groupon and it downloaded to my computer but will not run.. I tried getting it fixed but Groupon offered no help. They said to contact the supplier for a refund. Don't buy software from Groupon. No refund, no support.

Groupon isn't letting me use my Groupon Bucks to buy deals, essentially holding my money hostage. The chat associate claimed they'd escalate the issue, advised me to use another payment method, and I never heard back. My account still won't let me use my Bucks. This feels like a total scam—taking people's money without allowing access. Anyone else experience this?

I’m reaching out regarding some ongoing challenges we’re facing with Groupon on the business side. We currently have an active Groupon offer, but there’s no way for us to verify the legitimacy of a voucher through our customer management software (CMS). I’ve requested that Groupon provide a method or API for us to validate vouchers through our CMS, but they’ve declined.

I purchased passes for Skyzone. They were good only on 2/14/25, at 2:30 pm. The acknowledgement came, but the vouchers did not. I reached out to their customer service several times, but received a screen that said that they were having computer problems. We gave up and went to Skyzone. The vouchers came much later after the reservation time. They refused to refund.

I bought an oil change package for $32. It expired without any notice from Groupon. So, they stole $32 from me. Avoid Groupon and Monro Auto Service and Tire Centers unless you want to be ripped off. Nice for them to collect your money and then provide no services. NOT NICE for you.

"Alert dear customers. Do not to business with Groupon if you want to cancel an order and you want the refund to go back to the original payment method. Groupon has a three-day cancellation request. Anything after that they will refund your money on a Groupon credit which in reality they are forcing you to buy again on Groupon. Spread the word around. Do not do business with Groupon. Period."

Groupon says that the money used for the groupon never expires. That is untrue. I have several expired groupons that I am unable to use, totally about $200. There is no recourse through Groupon if the merchant will not honor your purchased groupon. Groupon should credit your account for future groupon purchases if groupons expire, it should be no different than a gift card.

I purchased a hotel & waterpark package through Groupon as a Christmas gift for my child. Unfortunately, on the day of our reservation, a major snowstorm hit, and the hotel itself acknowledged the severe weather, offering flexibility to reschedule. However, since I booked through Groupon, the hotel directed me to them to change the date. 💥 Groupon refused to help and sent me back to the hotel. After being bounced between both parties, I was left with NO service, NO refund, and NO way to reschedule.

I purchased a Microsoft Office 2019 for my home computer through Groupon. I got an amazing deal on this product. This product came from a 3rd party. I am happy with my dealings with Groupon. I would do business with Groupon again.

They offer almost no recourse for when a merchant says you used a Groupon but doesn't fulfill their end of the deal. I bought a two massage package and they refused to honor the second massage and I only got 1 for the price of two.

Groupon is now a fraudulent business robbing people and never delivering the goods. Do not use these people for anything!!! They took our money and would not give us our tickets or a refund. I will never use them again and will tell everyone I know.

I wish I could leave a ZERO rating. I went on to their website to order the NY big bus tour. I received an error message saying unable to complete transaction. I did it again and again and kept receiving an error message stating the transaction did not go through. I then went on to my safari browser and tried and it finally went through. That was great until then I received an 3 emails stating that I'd been charged 3 times including all the ones where I got the error message. Then I contacted Groupon for a refund and was told sorry, we don't do refunds.. Are you kidding me? This wasn't me changing my mind, this was your stupid website giving me errors telling me the transaction won't go through while all the while charging me 3 times for the same time and then you refuse to refund me.

I purchased a $449.50 Groupon in December 2024 for one year of unlimited Soprano laser hair removal at Bonnie’s Beauty Lounge. The deal was explicitly advertised on Groupon’s website and app as using a Soprano laser, a professional-grade device. Before my January 25, 2025 appointment, the merchant redeemed my voucher without my consent, blocking me from disputing it through Groupon. When I arrived, I discovered they were not using a Soprano laser but instead a small, unbranded home-use device that was completely different from what was advertised. The merchant admitted they did not own a Soprano laser at all. I immediately canceled the remaining 11 months and requested a refund from Groupon the same day. It took 12 days and multiple follow-ups before they responded.

I purchased a laser hair removal service through Groupon for $350 on 12/1 and was immediately charged but never received my Groupon. It was never emailed to me nor does it show within my account. I attempted to get in contact with customer service which is non existent, and had to send an email which was never responded to. I disputed the charge with my bank but Groupon claims that I was sent the voucher so my bank reversed the claim and allowed Groupon to charge me $350 for a service I never received. I have been fighting this since 12/1 and have yet to get an answer from Groupon and essentially got $350 stolen from me. 0/5

Confusing and difficult to understand and redeem. Customer Service is non existent. A click into the customer support one page of offerings, takes you to very limited options and that options sections take you to more limited options. Listings are confusing at best. Groupon makes it easy to not use their site. I feel sorry for the folks that list their services on the site. After I use the current groupons, I'll not buy again. A title page for Groupon could be Groupon Beware Confusing Deals.

Groupon took payments from me three times. I order Microsoft professional and my address wasn't updated. I lived from Texas to Arizona November 2023. I don't use Groupon that often. I hadn't updated my address. When I went into my profile to discover. I updated and contact Groupon Customer Service. The address in Texas was a post office box address in Plano TX. That means the merchandise was returned to sender. I was charged with the credit card on file, with PayPal and it with through BOA. I am done with Groupon. I have received my merchandise to this very day. I've been going back and forth with Groupon Customer Support team and no resolve. They only got one star for me to send the complaint. The said the seller wanted to deal with me directly. I've sent an email and still haven't heard from the seller. I want my money returned to me.

To start with this company's customer service is totally non existent. Their business comes from consumers but they don't ensure that their vendors are following ethical practices. There is no validation in their system to ascertain that the coupon has been redeemed by the customer or the merchant. With an unethical merchant the customer has no option to get a refund. Terrible company.

I purchased a Groupon deal for a 90 minute massage and not knowing that Groupon now allows any Tom, Dick and Harry to decide they want to sell and make money on whatever they decide and assume a business name and add themselves as a company selling Groupons. This is what happened to me. I looked up the name of said business and it doesn’t exist and looked up the address and number. The address is to a female that the place to get massage is HER HOUSE!! And after calling her I find out she has no experience and found on google she has put out there that she braids hair from her house too.

I have had trouble with Groupon over the years but have come back every once in a while when a place I normally go to has a Groupon deal going on. I find that the website is created to be misleading about what you are getting when you make a purchase and some purchases for services only have a 3 day refund policy. Please make sure you ready the "fine print" tab under every listing and make sure it aligns with your needs as businesses are allowed to get away with contradicting information in the descriptions and "fine print".

I have been trying to get a refund for 6 months for a massage that I purchased on Groupon, due to the non-response from the massage spa. Groupon customer service has been giving me the run around too long...

Don't ever even once use this service! Consider yourself warned! The directions they give you are difficult to follow and circuitous at best! I have had a terrible experience with this service and wound up having to cancel the purchase I made after having taken it up with the bank whose debit card I used and while they were sympathetic to me and assisted, the money will take a while to be refunded. Please learn from my mistake and don't use this service!!!

I purchased tickets to the Children's Museum a few years back and it went smoothly. I decided to try again and purchased a license for a Microsoft Office but I thought it didn't go thru so I tried again...and found they both went thru. I spent about 20 minutes looking thru the website before I managed to find my way to cancel the order. They don't cancel your purchase, they give you credit. I tried again and managed to purchase one license with my credit. When I went to redeem it, the instructions told me to go to a certain website and give them the code listed underneath the coupon. Surprise, surprise, the barcode was blurred and there was no number.

I purchased 2 Groupon deals for MS office licenses from Desol. Activation failed as Microsoft said these were not valid activation keys. Groupon did not respond to my complaints, though they said they would within 24-72 hours. Never again!

I was robbed of my money after making a purchased of 1 coupon, I was charged for 2 in the amount of $76.49. I chatted through text about the situation and was told it was not refundable and I can receive Groupon bucks in the amount of $20. I asked where did my money go to the merchant or Gro upon, was put on red then the response was, after reviewing everything the team decided to only credit that amount which wasn't even 1/2 that was taken. I have been a loyal customer for years but after this situation I will be deleting the App. I do not recommend anyone to purchase with Groupon unless you want to be charged 2x.

I order 3 pairs of earrings from Groupon. The page said it was delivered on Dec, 24, 24 but I never received. I call the company. They said I need to go to look in the post office to see if the have it and if I don’t have it is nothing they can do but they can’t return me the money.

Groupon reviews is not always be reliable, as users cannot directly leave feedback about their experiences with offers or services. Many reviews appear to be written by the company or service providers themselves, making them potentially biased. It’s best not to rely solely on Groupon reviews when making decisions.

I purchased a Groupon and then I realized that I had already bought this groupon earlier. I cancelled the purchase 5 second after and they will NOT refund me my money. BUYERS BEWARE!! THIS IS A RIP OFF!!

I’m writing this review to warn other consumers about Groupon’s mishandling of what should have been a simple hotel booking. On December 20, 2023, I purchased a one-night stay at the Holiday Inn in Richmond, BC for the following night, December 21. My email confirmation clearly states a check-in date of December 21. But the reservation didn’t appear in my Groupon account until I contacted their online support—and when it finally showed up, it was marked as “expired.”

I ordered 4 mm earrings and received tiny ball earrings that maybe a baby could wear. There is no receipt or invoice. I’m attaching a photo of the envelope they came in. I was never given an order number.

If I could give a negative 50 stars I would. I sold a bunch of vouchers on Groupon only to receive my first payment where they took 98% of my money. And tried to say it was a part of a promotional that groupon was offering when the customers provided me backup of what they paid. I lost more money using groupon to help me grow my business then just giving money away! I am so angry. I paid my employees to only be more in the whole working with groupon

Complete scam. Never again will I use Groupon!!!

It took me a while to figure out how to manage Groupon, but when I did I was very pleased with my purchase. I had been looking for some time to make this purchase. When I discovered that Groupon had a great price, I made the decision that it was time to get my purchase. I think I will be using Groupon frequently in the future.

I would give 0 star if possible. DO NOT ORDER OFF HERE. I was scammed from a AWBBYBZ INC. They sent my first package to a different location then my house. So went to the address they sent it to and the person never received it. Now the 2nd package being sent to another address now mine. Post office said I am probably being scammed. Going to make a police report. DO NOT ORDER PRODUCTS FROM GROUPON.

After a frustrating merry-go-round with Groupon for weeks and their vendor who could not deliver or would not deliver on a software product key, I have blocked Groupon from our servers and email both in our businesses and household devices. They taught me a valuable lesson, they cannot be trusted to look out for the best interests of their clients. I lost a few dollars, but Groupon has lost more. Keep it up Groupon and see where you end up!

I placed an order on Groupon. Never received expected email - This was my first order ever with groupon. Within an hour, realized there was an error in the email address (fat finger). I immediately contacted the company selling on groupon, within 4 hours I reached out to groupon regarding the issue. After waiting 2 days for a response and another 5 days of communication, groupon refused to refund the purchase stating "past 3 day cool off" period. I explained to them the entire issue and they still stated they would not refund my money!!! Stay the heck away from groupon!!!! They will do anything to keep your money without providing product!!!! Also do no do business with mycodes24 either!!!! Rip off. Stay away from groupon.com.

Please be careful with Groupon. They just beat me out of $84.60 for something I have never received. I had my bank call them and they sent a letter saying I had purchased everything on that page including a Swedish massage. I am 80 years old and I would never order that. They are running a scam over now. I live on very little and can't afford to throw away money like that. My bank chose to believe them so I don't get my money back. Do not order anything off their website. They may have use to be good but they are not now. If you have been taken back them please write a review on here and warn people about them.

Disappointed when I purchased a family bowling Groupon and no availability due to "tournament". Groupon states is not a denial but I'm supposed to wait 3.5 hours for lanes to "possibly" become available.

Updated on 12/15/2024: Groupon, has been in contact with us and has been provided all the information that proves that they are promoting and thereby supporting a fraudulent company, and helping to damage my company's reputation while helping to take potential legitimate customers and income away from my business. They acknowledged the complaint and promised to work with me regarding the complaint with the Better Business Bureau. Then as soon as I set the complaint to resolved, due to being required to mark the complaint as resolved or not because of the BBB imposed timelines, they "ghosted" me and are not responding again.

Groupon/Midas offered an auto transmission fluid change for ($99.99). I called Midas, spoke to (Mitch) to confirm the price. He stated the real price is $389.00 less Groupon discount of $149.00... leaving a balance of $240.00+ tax& fees. Very misleading with Groupon/Midas.

Buyer Beware - False Advertisement. I purchased a Groupon for eyebrow micro blading that clearly stated "1 per customer". When I called the merchant to schedule my appointment. They claimed that the Groupon is only applicable to "New clients'. I explained how I had not been to this establishment in over ten years and that I have never had the service which I purchased. I had to text and then email Groupon, customer service. Who told me that they agreed with the merchant? That when a Groupon says one per customer, it means one per new customer.

I bought a Microsoft Office package 5 days ago. After 20 minutes, they sent me a key to enter into the program. However, this key didn’t work, so I requested a refund. They say that 'the merchant' doesn’t accept the refund request and that they only connect providers with customers, claiming they can’t do anything. I imagine they’ll always have the same excuse. I’ve lost my money because they won’t let me return something I requested just twenty minutes after buying it. Isn’t this illegal? Be cautious with Groupon.

Groupon has the absolute worst customer service on the planet. I bought a Groupon for a photo blanket to gift to my husband. I went to redeem the voucher and no voucher number was appearing. I thought it would be a simple fix to get the number and reached out to customer service. They gave me the number, but the voucher number didn't work - it said invalid voucher. I told that to the customer service agent, who told me he would create a ticket and get back to me in 3-7 days. My voucher expires in 3 days and when I pointed that out, was told 3-7 days again. I asked for a refund and they escalated my ticket, and when I got the second response from a different agent, was told my voucher is redeemed and to enjoy my purchase. I never received my purchase because the voucher was invalid!

Seriously - not worth it anymore. I've been using it for a decade and if before I enjoyed discovering places for discounted prices as a try out, not it's just a sham. I don't know what happened with the company but all of a sudden they are absolutely unhelpful and refuse to assist when you have issues with a merchant. I ended up with an expired Groupon now, after I phoned the merchant while I had it still active. They said they don't have availability until after it expires and I would have to pay the full price with Groupon as a credit! How convenient! No help from Groupon whatsoever, so just be prepared to lose the money because who would not only go back to that merchant but pay them the full price? I remember just even a few years back it was such a good business and I spent so much money over time.

They are very unprofessional. They take your money and don’t offer a store credit or nothing. Get over on you and leave and you always gotta text someone. You cannot speak to no one. You’re not getting a discount. Just pay regular price. It’s not worth it.

*BEWARE OF GROUPON.* I purchased tickets to Halloween Horror nights from Groupon and got the worst experience! The Groupon page had an error message pop up at the final checkout through Groupon that caused a duplicate purchase for the tickets. I called Klarna who was luckily able to put a hold on both transactions to await a response from Groupon to cancel the duplicate order. No way to speak with a representative through Groupon, after about 4 hours after the purchases “my Groupon” updated with the tickets. I was able to click one and explain that it was a duplicate transaction. I receive an email back from Groupon saying they would not process a refund due to policy but would be happy to give me store credit.

On 10/14 I purchased 2 tickets from Groupon for the spartan race in Central Florida for 12/7/24. After purchasing the tickets the online registration was not working, I tried calling and they do not have a working number so I emailed them. After 24 hours of silence I messaged them on Facebook and managed to get a response and after 2 hours of messaging they could not figure out the issue and promised to email me with a resolution. That resolution never came so day 3 now I am messaging them again and they are going in circles with the same troubleshooting from the day before.

Groupon lies about discounts. They charge exactly the same as the actual vendor (for example, Universal Studios) and then literal claim they are giving you a discount. If you take the time to check the original/actual price it’s easily discoverable. I guess they don’t think most people will do that. As stupid as it is to have a third party site simply advertising the products of another company, the lying to people about the actual price being a “discount” and “saving you money” is pretty unconscionable.

I purchased a massage through Groupon and the merchant did not return my calls to schedule an appointment. There was no other way to contact them. Groupon would not refund my money even though I never got my massage.

They refunded in bucks and when I tried to order with bucks, the order kept being refunded over and over again. Technically, cannot order anything due to website kept blocking me. I have about $100 Bucks in total that they refused to refund to my original card but now cannot use them because the website sucks. I emailed customer service, no use. They said the account is unblocked but still cannot order anything. They should be shut down and refund money to buyers.

Groupon is a scam. I put my location search for Florida and decided to buy Universal tickets. They sold me tickets for California then refused to refund my money. I bought off of the actual Universal website and there was no price difference. They make you think you’re getting a deal but you are not. This site should be investigated.

We bought a Groupon to visit a theme park for our daughter's birthday. To say that our daughter is super excited to visit and spend her birthday at a park is an overstatement. We bought the Groupon on August 19th and it explicitly says that it is valid for 180 days from the purchase date. We are less than a week away from our trip and well within our 180 days of purchase and the Groupon is set to expire the day before our trip. We have tried to reach out to Groupon customer service and they are unwilling to help us with this problem. They say that they can't do anything and they won't give us a refund or issue us a new voucher. This is completely unacceptable and false advertisement on behalf of Groupon and they seem to be fine taking our money and not finding a solution. I am extremely disappointed with the lack of care!

Groupon is nothing but a thief. On May 22, 2024, I Purchased a coupon for a medical ** doctor to speak with. The doctor to renew my prescription, that cost $69.00. I talked with the doctor and my prescription was supposed to be renewed on that date and it last for 1 year. I never needed a refill till today and the dispensary said my prescription WAS NOT renewed. I called my credit card company, but they said it had been too long. So, here I am...

STOLE MY MONEY! Requested so much information from me and was able to provide with it and yet NEVER REFUNDED ME!!! THE WORST EXPERIENCE EVER! Can’t believe they are still in business!! WOULD NEVER RECOMMEND!

I couldn’t remove my review so I asked to customer service to delete my review. They can look up my account and see my review. But instead they asked my screenshot and send it to them. I did what I was asked for. And next day another customer service asked the screen shots of my review and conversation with Groupon service. It’s ridiculous. I don’t think they know what they are doing. Bad experience with Groupon service. Make me not to buy using Groupon. Bad customer service.

Haven’t ordered anything in 15 years. Ordered tickets and Groupon declined the CC. Then told it was the bank which it wasn’t. Tried to order again and this time they declined but didn’t refund the charge. Refused to call me or let me speak to a supervisor.

Groupon is screwed up and not the Groupon it used to be. Promo codes when applied don’t discount the item correctly, ripping off the customer. I guess Groupon doesn’t know how to do simple math or thinks a potential customer won’t check their math. There is no longer any form of Groupon customer service. Their phone number listed is a solicitor that has nothing to do with Groupon. There is no longer a customer service “chat” feature on their app. If you fill out their “email” form, when you hit “send” it doesn’t go through. I predict they will be out of business in no time with all the issues customers are now encountering. I’m sure they will be reported to the Better Business Bureau, if this hasn’t been done already.

We tried to contact the rebate department for some Valvoline oil changes that we wanted to be reimbursed for and they did not get back to us (totally corrupt business). Then they changed their policy and they took hundreds from us saying we were beyond the 3 day policy, even though when we made the purchase, the 3 day policy did not exist. When we initially made the purchase, we were told you could ALWAYS get your money back.

Buyer beware! They canceled my purchase without reaching out to me. When I asked why they did that I was told that the tickets I purchased were sold out. If they were sold out why did you sell them to me? I contacted the venue and they were in fact not sold out. These tickets were for an event for my son's 13th birthday and due to the fact that I'm having to wait 7 days for the refund to occur I am unable to repurchase the tickets. Had they reached out to me and offered to refund with Groupon bucks which are available immediately I would have been able to salvage my son's birthday party. In response to my complaint they said they could offer me $5 to make things better, that's just insulting.

I am 67 years old, 2 little boys who go to my church age 7 and 12 lost their mom to cancer, I wanted to do something to try to put a smile on their face or at least let them not think about their mom for a minute! They both love orca so I said let me see can I afford to take them to SeaWorld, I found a deal $99.00 for 2 tickets and food. Before I purchase I'm new to Groupons I talk with 3 agents to make sure both boys can get in with this ticket, I was told yes by 3 different agents, that all I needed to do was purchase my ticket $71.00 meal deal so I did as instructed, I have all emails and chat conversations to prove I'm being honest....I then drove 11 hours with these 2 little boys only to get there to find out I had been scammed, lied to....I cried. I was hurt, angry because had I been told differently I'd purchase 3 tickets separately at $71.00 each. It would had came out to same price. This why I was upset.

I've read so many reviews before posting mine and most were the same complaint. l purchased from Groupon but was unable to use the voucher because the email link to access the voucher kept saying expired. Since the Groupon link wouldn't even display any part of the voucher (or verifiable receipt of purchase) for me to show the merchant where I purchased the deal, I couldn't take advantage of the benefit nor could the merchant work with me in accommodating my purchase. I contacted Groupon for a refund and like the rest of the reviews I've read on here, Groupon refused to give the refund stating none was warranted. But there was no indication of final sale. Groupon stated that unused vouchers are refunded but they denied this and continued to say no refund. I see that the company acquired a new owner in 2023 after a class action lawsuit. It's terribly scammy now, heavily outsourced more now if it was then.

Scam! Kept my money. Merchant would not allow me to use the Groupon and Groupon refused to give me a refund My friends and family, we will definitely never use Groupon again. I do not recommend this company to anyone. If you’re looking for a deal, I would look elsewhere.

I ordered 2 colognes for husband's birthday back in June and 1 of them never came it, just kept saying in transit for a month. I sent many emails to Groupon customer service and they never replied. Highly dissatisfied and disappointed

To keep this brief & to the point, I joined Groupon as a Merchant only to decide that after a couple of weeks with my listing up life circumstances dramatically changed and I reached out to cancel my profile as NOWHERE on the platform can you do it yourself. For a company as big as GROUPON proclaims to be this is the first red flag. When I reached out to request the closure of my merchant account I was TOLD that they don't do that & they keep business data for backend processing. Not only is it illegal to keep a individual's or business data without consent, it's also illegal to refuse to remove the data. I have been back & forth with these people all telling me a different story, none of which is legal. I would NOT buy or SELL through groupon, they are not in integrity.

GROUPON IS A SCAM!!! They allowed me to book a hotel room that was already sold out so when I got there the hotel never got it. They’re refusing my refund and keep ending the chat with no solution. They keep telling me to contact the hotel when I did multiple times but they can’t help because they NEVER GOT THE RESERVATION!! Imagine how it feels having nowhere to go in a city far from home because you can’t even get a real person on the phone just bots all writing you saying the same thing. Agents randomly ending the chat because they just feel like it. Now you’re out of your money and Groupon keeps saying 24 hours for the last week and 2 days. NEVER BOOK ANYTHING WITH THEM!!! I will be escalating this matter and reporting Groupon to the BBB because this was very unethical. I should have BEEN got my refund as they assured me I would.

My friends and I all bought a Groupon for the same event, but none of our redemption codes would work. I tried to contact a live agent and was never able to get through. There is no phone number and I haven't received an email back yet. Total scam. I used to use Groupon a lot but it has gone downhill.

BUYERS BEWARE! I purchased a service that Groupon stated was available in my area. When I called the vendor to make an appointment, they are too far away. Groupon refuses to give me a refund because the small print states where they are located. Then why are they available on my city's listing? I was told that they will not refund my purchase. So I'm out of that money and out of the service too! Groupon is a tricky service out to take your money whether you get what you paid for or not!

This was ordered 9 days ago and shipped 8 days ago to travel from Maryland - Colorado. It landed in Aurora Colorado 5 days ago, (60 miles from me) then went to Hillsboro Oregon (1327 miles away). WHY?

If you buy something from Groupon, make sure to not make any mistakes. I mistakenly pressed the redeem button and I couldn’t use my vouchers for Wild Rivers. I talked to customer service right away and they told me that they will escalate this matter to merchants? It will take up to 7 days to solve the problem. It seems that after covid, their customer service is not reliable anymore as it used to.

Worst company ever. I will never use them again. Most of the redemption codes don’t work. If you mistakenly change your money to Groupon bucks or credit they will never give your money back. This is the type of company that should be banned.

GROUPON IS A SCAMMER WHO SUPPORTS SCAMMERS. I orders 3 DNA Test from Biotech Petacare On May 3rd. The test came in 10 days. I did the swab and sent it back. $187 later I still have no results as of 8/13/24. 40 emails later GROUPON says that PETACARE refuses to send a refund because they sent me a box. THEY DID NOT SUPPLY THE SERVICE. I am certain that GROUPON receives 50% of what they scam people out of. Both of them have form letter excuses and no results. However PETACARE will just simply not respond to request for my results. 6 weeks ago my last response from them was that my emails were hostile. SCAM SCAM SCAM!!!! THERE SHOULD BE NEGATIVE STARS.

Updated on 9/10/2024: I booked a Land and Sea tour with Gray Line in Savannah, in mid June for an August vacation. I made the mistake of Booking through Groupon. When I booked I booked 1 tour, at 148.00 (this was for 2 people) and it showed 1 tour at first on my Groupon page. But within weeks, when I went to Book another tour through Groupon I saw that it showed I had been refunded but another tour time had been reserved for me as well as another tour. So 2 tours was Booked, 2 separate tours, 2 separate times 11 AM and 1 PM. I went immediately to my credit card statement to check, this was about 3 weeks from our trip. I tried to reach out to Groupon, but was there a no cancellation clause after having bought the tickets. So I contacted my credit card company, and disputed the ticket.

SCAM! GROUPON is going away... They have no money! And will keep yours to stay afloat and scam others. GROUPON is now a FRAUD! Consider yourself lucky if you're actually able to redeem any coupon as they sell services that don't exist. There are no refunds. They'll say "call your bank". Your bank says "call Groupon". Cute. You're left in the middle without your money. Complete scam fraud company. No matter what they were.... They are no longer!

Groupon Stole my money!!! Purchased tickets to Universal Studios 5/26/24, the tickets were in a pending status the whole day. I was told by customer service agent they were having issues. After hours of waiting, we left. I was told I couldn’t get a refund because I didn’t report it in time… WHATTTTT??? I literally was on the chat immediately when I couldn’t enter the park. I asked for a credit... that has been every week since 5/26. I haven’t received nothing! But a please be patient request from the agents that know NOTHING!!!

I bought MS Office Pro for life. They failed to send the link. After I was made to create account, I could not find any link to download and install the product. Their website will rather try to sets me up to buy same product again. This is shameful! So, watch out people, GROUPON are scammers!

I brought a Groupon for cleaning services by Qleenmaids. They confirmed my booking for a deep clean and charged me $419.69. The night before my appointment they cancelled and sent me an email that my refund has been processed but no refund received. There is no response to texts, emails or phone calls to their contact number. Groupon customer support has not been able to help me sort this matter and get my refund. Until now, I have purchased Groupons and always trusted that Groupon would ensure their merchants are credible. The messages I get from Groupon are that they contacted the merchant and advised me to do the same. I am extremely disappointed in this experience with Groupon. At least check the merchant’s background before you establish a relationship. Groupon has a certain reputation that people trust.

Purchased a Groupon for $30 - one hour massage- Penn Chiropractic, Wilkins Twp, PA. It was a FRAUD. The chiro office has no therapists on staff. I made an appointment that was abruptly cancelled 30 minutes before 6/13/24. Made another with Rose ** for 6/26/24. Drove there, sat 15 minutes in wait room, called back, rudely sent away. THERE IS NO MASSAGE AVAILABLE. Groupon has a no refund policy and refused refund to Discover. So Groupon scammed for $30. There's a reason Groupon moved from the US and lost market share of 99%. That reason is FRAUD. They are not operating with integrity and fight hard for every dollar they steal from consumers. No massage. (There's no therapist!) And lost money. That's Groupon in 2024.

First time using Groupon and it has been a disaster. No one helped me. I'm out almost $60. This was by far the worst experience I ever had. I even talked to a rep on here and he wasn't helpful. Told me I might have to wait 7 days. That's crazy. Vivid seats won't help me either. It says my account doesn't exist. Never again will I use Groupon. Such a waste of money and time.

Great for lawn seats at concerts. Everything else that I have seen had been fake advertising. I purchased a facial a few months ago at a beauty school valued at $68 only to see it on their menu when I got there for $35. Just today purchased a couple's massage. But when I went to book it, found it was only a $30 credit towards a full price service. I did read the entire Groupon before I purchased, it said nothing of this. A good lawyer would have a field day with this company. I added screenshots and photos of the most recent purchase for certification. I wish I could show everyone everything I've seen with this company, but there's not enough room on this website review board.

If I could give zero stars, I would. Customer service tried to help, but in the end, I could not get into my hotel room I paid for. Refund was denied by both Groupon and Best Western Gateway, Orlando. FL. Use neither company!

I, now have been scammed by Groupon as well. I just started using their services recently after a very long layoff. They have turned into a very shoddy company and align themselves with offers from companies who don't live up to the initial offer purchased. I'm leaving this comment for others, I would very leery about using Groupon's services.

I purchased a Groupon for Sclerotherapy (spider veins), about $150. It said that if I did not qualify for the service, after consultation, I would receive a refund. I made an appointment, went down there, and did not qualify. There is NO way to request for a refund. No customer service chats, email, or phone numbers to call. DO NOT BUY ANYTHING FROM GROUPON IF YOU THINK YOU MAY WANT A REFUND. Better yet, do not buy anything from Groupon, period.

So I have been buying from Groupon for years and always knew about being able to cancel a purchase within three days. When I saw a deal for Chuck E. Cheese, I thought it was good so I bought it and then found out I could get cheaper from them. Even though I only bought it an hour ago, Groupon would not give me back my money.

They don't care if they break a contract with a vendor - they basically just say "sorry, but just deal with it." I am waiting for a late payment for services I already performed and were redeemed correctly. I can't pay my people if Groupon doesn't pay me!!!

Groupon is nothing short of scam. 99% of my experience, vendors through Groupon will never honor price and will always include extra price tag when it's time to redeem the voucher. If you drive to a service you are simply wasting your time and money for transportation.

I received a Groupon as a gift and Groupon required me to sign into my account in order to redeem. I tried to sign in, but kept getting an error that username or password was incorrect. So I clicked "Forgot Password" and was told there was not an account that existed with the email address, so I clicked on Create an Account. I then received error messages that "Account could not be created in the US" (where I'm located and have always been located), or that "Please fix errors below" with ZERO errors below. I attempted this on Chrome via mobile, via desktop, AND through the Groupon app and received the same issues across all.

Groupon is nothing but a legal scam. Thank goodness I only lost out on a little over $40 but their customer service is a joke. I could not get the vendor to set up an appointment. Then I reached out to customer service a few times and was told someone would get back with me because the "team" was still working on the issue. A couple weeks later still no appointment, no call or email from the "team" and the same offer is still available on the website. It's my fault for being cheap in the first place. Guess they needed that $40+ to pay the "team".

There is no customer service at Groupon. Before you buy something, look for their phone number. I spent money on a Groupon and the vendor did not ship the product. It is difficult to deal with a sleazy vendor since you purchased the goods through Groupon. I'm just screwed. There is no way to contact Groupon. They do not stand behind the products that they sell. Don't waste your money with a crooked company.

We were so excited to go to a Circus. When I opened the tickets, I saw that somehow, the location is not in Scarborough, Bridlewood Mall, but in Etobicoke, Fantasy Fair. I contacted right away, asked if we could change the location to Scarborough as Etobicoke is too far to travel by TTC. The lady said all sales were final and she couldn't do anything. I was so upset that they failed us like that. The lady said that I needed to read the Fine Print which is ridiculous as no one reads that. It's unfair.

Took my money for the subscription of NY Post, never got the Post! Refused to answer to my emails and calls. Had to spend time to call my credit card company to dispute the charge. Don't ever deal with this slime ball!!!

The promo code to receive a $20 digital Costco shop card for a new annual $60 membership didn't work for me. When I signed up using the promo code on Groupon, my account was active for 24 hours, then my account got cancelled. Costco said it was a "glitch" in their system. I had to pay the $60 membership fee again. I never got my digital shop card emailed to me. I reached out to Groupon Customer Service and they said there was no record of me purchasing the membership through Groupon since I purchased the membership from Costco directly. Groupon said I had to reach out to Costco to get my $20 digital shop card. I'm not sure if I'll go through that hassle. I suggest if you do plan to use the promo, take a screenshot of the order details including the promo code to show proof in case you run into issues.

Very bad experience with Groupon. I thought I would be saving money with this platform but it costs me even more. I purchased the oil changing voucher which was almost $80, I accidentally purchased it double and I canceled it immediately. They made it so called trade in and said if you don't find a suitable deal your refund will be paid within 5-7 working days. And now they are saying it was expired within 3 days. You'll get the credits within few hours. Which are still in process and I see $0 credits in my account. Their customer service is frustrating. They ask for 100s of proofs of the purchase but yet again you are helpless eventually. At the end your money are lost (looted).

Horrible customer service. Try to use Groupon and Galveston on Father’s Day. My voucher stayed in pending for hours and had to finally use more money to pay for the attractions. I was trying to get a discount on. Had reached out to customer service on several times and continually telling me that I am out of luck. When they told me, I could not cancel the voucher because it was pending. After the pending was over contacting them again they told me that all sales were final. The day Groupon was a high and it was hard to connect to customer service or get a hold of anyone on the phone sat on hold for the entire time waiting to get into the attraction. I am out of almost $500 for what I paid $165 for.

I am not experienced with Groupon. I bought Groupons for wines. I did not realize that I was paying Groupon and then the merchant as well. In the end, I was not getting a deal. From the four Groupon I purchased; I was only able to redeem 3. I tried getting help from customer service. I was asked for many details. However, even after all the details requested was given, no one would assist me. The communication completely stopped. I RECEIVED A BETTER DEAL BUYING DIRECTLY FROM THE MERCHANT!

I recently had the unfortunate experience of using Groupon, and I can't stress enough how awful it was. This was my first and definitely my last time using this platform. First, the deals are incredibly misleading. What looks like a great discount on the surface turns out to be a bait-and-switch tactic. I purchased a deal for a local restaurant that promised 50% off, but when I arrived, the restaurant refused to honor the Groupon, claiming they never agreed to the terms listed. After a heated argument with the manager, I had to pay full price for my meal, which completely defeated the purpose of using Groupon in the first place.

On March this year 2024 I wanted to take my daughter and son to Urban Air a trampoline place for children in Florida. So I went on the Groupon website and was able to find a Groupon coupon. So when I used the coupon Groupon charged me 2x the amount that I had to pay. I went to the Urban Air place and they said that I have to get in touch with Groupon so I tried search to see if they had a contact number, they don’t have any and I tried emailing but I couldn’t find any way to communicate with Groupon. So I lost over $350. To me Groupon is not honest! I would not recommend anyone of this site!! If that happened to me, I do not want this to happen to others!!

I bought 4 tickets instead of 2 because of uncleared sales information, tried a way to cancel right after I bought 2 of the tickets unsuccessful. Searched everywhere for an email, phone number, chat support etc without success, so it is impossible to get a customer service cause they are unreachable. Unfortunately I will have to dispute the charge and get my money back directly with my credit card provider. The worse experience I ever had purchasing online.

I am a senior citizen and a longtime regular customer with Groupon. BUYER BEWARE OF THE TIPS SECTION! I accidentally purchased a gift Groupon for my son in TN. The salon was in CA. I tried to cancel within the hour to no avail. This Groupon was non refundable! Never had this experience before. I realize it was my user error, but Groupon didn't even try to help in any way.

No more Groupon. They used to be good, but now they're horrendous!! Customer service is non existent. More than 75% of our Groupons purchased in the last 3 years had issues. My wife has been telling me for more than 2 years to stop using them and I finally refuse to lose more money on their extremely poor and fraudulent offers. Don't use Groupon. All the complaints can't be wrong.

Horrible customer service. Purchase an $80 Groupon for an oil change. When the vendor won’t honor it toss back-and-forth between the two. Groupon says it’s the vendor's responsibility. The vendor says it’s Groupon’s responsibility because they were the one who collected the money. Everyone Denies their ability to be of any assistance. Save your money. Look for coupons elsewhere. Do not purchase anything through Groupon.

I purchased car detailing from Groupon and then when I contacted the merchant he started giving me stories about broken generators and I can’t get a refund. Groupon is a scam for the scammers, I will never buy from Groupon again.

I wouldn't recommend them at all!! They took $25 for a Sam's Club membership -it was expired, now they refuse to refund me my money!! I'm turning them into the Federal Trade Commission and the BBB!! Frauds and scammers!! They claim they give a 3 day refund- I purchased 2 day's ago, so I'm within my time frame!!

I think they are a ripoff and scam. I bought Ms Professional 2019 - MS Office Professional Pro 2021 for around $18.99. The picture said Ms Office Professional Pro 2021 and they even sent me a, "Please rate your Ms Office Pro 2021 with a picture of it." So I kept having trouble downloading it and I found out from the vendor it was for 2019, which would have cost me only $14.99 on their site. So I tried to talk to them but he didn't help or explain about how the whole thing was misleading, only said, "I'm sorry you're unhappy and thank you for reaching out, we appreciate your input." What a joke. I will never buy from them again.

I purchased and paid for 3 coupons for the Florida Everglades tour. When I arrived at the venue only 1 coupon came up on the app/phone to scan. The other 2 coupons would not come up on my phone. I was forced to purchase 2 additional tickets. I could not reach a person at Groupon. I entered a refund request on their web site. Four (4) days later I received a response telling me there is nothing Groupon can do. I then sent a second request only to be told all sales are final. Groupon lost $11.5m last year. Wish I had known this prior to purchasing these coupons. Please, never use Groupon. They do not honor their purchased coupons, customer service is awful and they lose money every year. I guess they need the money more than we do.

BEWARE - Groupon charged my card on file for a purchase I made with a different card that I added for that purchase resulting in a double purchase. Groupon stated that they can not refund my card that they charged that I did not authorize, but would give me a credit. I didn't purchase the item twice nor did I authorize the purchase to the card on file but you won't give me my money back?!?

Groupon is a scam and doesn't stand by its customers. I purchased a groupon from a vendor. Worst customer service and a total scam! I called to make an appointment and they said that they are booking out a week even though the website clearly shows that there is availability all afternoon. Then, I get a call saying that someone is available at 3PM but that the area that I purchased would cover about the size of a quarter which is fine but that it had to be the exact specific location. If I moved the quarter space back (same exact size), I now had to pay for a medium size service. Absolutely ridiculous! Waste of my time! I was told by the business to get a refund from Groupon since I didn't qualify for the service. Groupon said that the time for a refund had expired and that the business is open and can take me. The business was trying to get me to pay more than what I had already purchased. Both places are total scams.

Groupon is nothing but a rip off! They baited me and switched to sell me something I did not want and then refused to even consider my inquiry through their lousy customer service center in India!! It took me 2 hours to even find an email for their customer service, the phone number on the internet doesn't even work. They took $107 dollars from me and I received nothing in return!!

Please be advised. No support for customer. Don't use Groupon! A waste of time and money. The refund policy is non existent and time consuming to find out it doesn't exist. I will not use again and suggest against anyone using Groupon.

I bought a Groupon for a facial. When I called to buy it it was expired and there was nothing to do to get a refund or extension of the date even if the service was still on sale and available. I contact both groupon and the seller. It was groupon policy.

I’m disgusted at Groupon's customer service practices. I wanted a refund for a merchant that was not returning my calls and there is NO NUMBER that I could find for them and no other way to really reach them except for chatting which was automated. I WILL NEVER use Groupon again.. You literally STOLE 200 dollars from me. You are a horrible company with no moral or ethics. Shame on you.

Buyer beware. Groupon isn't interested in protecting members from fraudulent sellers. I followed all instructions on the Groupon and booked my time and received confirmation. Seller said they had no record of my booking. Now I can't get a refund because the seller says the groupon was used and groupon does not care.

Shame on you Groupon! I have been a member since the beginning days, in the past week 2 fraudulent purchases have been made on my account and not one single person at groupon is doing anything about it nor cares at all. It is IMPOSSIBLE to get in touch with anyone at Groupon. There is literally no phone number, no contact customer support info (this is the way shady, scam companies on FB and Tik tok operate, not supposedly reputable multi billion dollar companies). The only thing I've heard back in a week is "someone will be in touch" a form email sent to every single person. BEWARE OF PURCHASING ANYTHING FROM GROUPON OR STORING YOUR PAYMENT INFO, they will charge you for whatever they feel like and there is absolutely zero recourse on your end.

Groupon sucks, don’t buy anything! You get sucked into a void that is almost impossible to get out. Booked a massage and a week later the owner cancelled all massages by Groupon. It’s almost like a fake enterprise now, just look at the officers and where they are from. I’m trying to just get my GD money back. They don’t want to fulfill their obligations and that’s why they have a 1.3 rating. I don’t know how they are even in business? Steer clear. Don’t be a fool!

They’re scammers, they closed my account with almost $500 bucks, they tried to scams me and the customer service so rude and don’t care about that you’re losing your money!!! Don’t trust them! I’ll call my bank to get my money back from them.

TERRIBLE SERVICE AND EXPERIENCE. DON''T BE TEMPTED TO GET GROUPONS. DELETE THE APP. I bought 3 groupons to the same restaurant, thinking it would be a great deal and perfect for an upcoming special occasion.. but... when I went to make a reservation, the restaurant said they don't take groupons anymore, even though my groupons are not expired or anything yet. They expire on the 31st, it's the 19th now. I contacted customer service and they were absolute robot jerks. They told me to wait up to SEVEN DAYS to remedy. Of which it is not guaranteed they would refund the amount I paid. And I can't use them all at once either even if they did decide to accept them after all.

I bought a mani pedi coupon from Groupon and when I went to use it at the establishment they said they was never on Groupon and they wouldn't honor it. Groupon only gave me a Groupon credit where they should have given my money back onto the credit card that I used

Terrible. I purchased a Groupon and merchant won’t accept even though per policy I was allowed to buy again after 365 days. I contacted Groupon customer service and after 10 email exchanges they refused to let me trade it in. This is $200 waste and 2 months prior I lost $400 on tickets I was not able to trade in even though my daughter didn’t qualify for the service due to age. What Groupon is doing is fraud and illegal. Stay away from it because there’s no option to return or get reimbursed if you can’t use it.

I went to book a reservation with Groupon for a hotel stay in New York. When I booked it, it came out as a fraud alert through my bank so I cleared it, but I didn't redeem the transaction again. So the next morning when I woke up they took my money from Groupon, so I looked up their cancelation policy and it says I have 48 hours to cancel to get my money back, but there's no number to calling them, and the only way you can talk to them is online, which that's even hard finding when you look for it. So when I got a hold of somebody they wouldn't return my refund and they told me my cancelation policy was due on the 19th when I booked on the 21st. Now how's that possible? I will never use Groupon again because they are a bunch of crooks! Be careful if you use them because they will take your money no matter if you cancel with them.

This site has gone to trash. I would not recommend anyone or businesses to use this site. There's no phone service anymore. It takes weeks for proper responses and I noticed there aren't as many options as years previous. Clearly for a reason.

I bought a digital product from them. They made made me go through a confusing redeem process only to not give me what I paid for. I never got my money back. Customer support ignored me. This is such a shady business. Warning for everybody. STAY AWAY!

I made a purchase for a 60-minute massage through WoodCreek Massage in Albuquerque, NM. When I made a reservation through the online reservation system, which did not work. This happened twice. Due to the provider's availability, or lack thereof, my Groupon expired before I could use it. I contacted Groupon customer service and was given a runaround. Today customer service told me the voucher had been redeemed. I never set foot in the office of WoodCreek Massage. Now, I have to get the provider to say that the voucher was not redeemed and forward it to Groupon for a refund. All I can say is be VERY careful when making a Groupon purchase because there is a reason some of the providers agree to use Groupon. Two thumbs down for Groupon Customer Service!!!

Although Groupon supposedly has a 14 day return policy there are exceptions and Groupon does not make it obvious to the buyer that they are purchasing something that is final sale until it is too late. The experience I purchased allows changes to the date due to bad weather but Groupon does not honor that policy. First and last time using them. Looking through all these reviews I'm shocked they are still in business. Horrible customer service and deceptive practices.

I purchased a massage for my wife through Groupon a few months ago. My wife setup an appointment with the massage therapist. On the day of the appointment, the therapist texted my wife and cancelled the appointment. My wife had to reschedule the massage. She rescheduled for a month later. Come time for the rescheduled appointment and once again, the massage therapist cancelled the appointment on the same day. Keep in mind, neither cancelled appointment came with any reason - the appointments were just cancelled. My wife, who was fed up with having her appointments cancelled each and every time just asked for a refund of her Groupon. The merchant wouldn't even communicate with my wife after the second cancelled appointment. We also found that the merchant had redeemed the Groupon without our knowledge.

I bought 2 coupons for bowling under "Local Deals". Due to unforeseen circumstances I couldn't use them, and within 2 days I asked support for a refund. They refused to give me one under the pretext that the fine print for this business states "All Sales Final". This is in direct contradiction to their own Legal page which stated that for Local Deals ANY unredeemed voucher can be refunded within 3 days of purchase, and only after which period does the sale become final. They refuse even when faced with this discrepancy to honor their own policies.

If I could leave a 0 stars I definitely would. I don’t recommend anyone to use a Groupon directly, it’s a big scam. I would just go to the place that has a deal and ask them to match the Groupon price. I will never spend another penny with them ever again. I purchased a treatment and I wasn’t able to use it due to not been eligible for it due to been cancer survivor and Groupon is refusing to return me the money but give me a Groupon bucks (that I don’t need as I can’t use what I went there to purchase). They charge business and are scamming us. Go directly to the business that you are interested in and ask them to match the price.

My boyfriend and I wanted to go to Busch Gardens and his sister in law on a good deal on Groupon a few years back so I figured why not since the tickets can be pretty expensive. I got two tickets for us and we were on our way to the amusement park. When we got there we thought we were good to go since we had our tickets but I never got an email confirmation stating that it went through so we were unable to enter the park. My boyfriend had to get two more tickets that were double the price than what I originally paid that morning. I didn’t get the email confirmation until 2pm. I bought the tickets at 9:30. $185.00 wasted and I am not made of money so it’s really sad that I won’t see that money again. We will never be using Groupon again.

I brought a session of profilho, booked + was cancelled a day before due to service provider having insurance issues. Requested refund, told to get confirmation email from service provider that it was not provided. Did that, sent it to Groupon, that was early March. Groupon said they would respond within 7 days. They didn't, and have not replied to emails since asking for assistance, resolution, refund, 2 months later. £100 down the drain. GROUPON ARE IMMORAL SCAMMERS HIRING UNLICENSED AESTHETIC THERAPISTS AND DO NOT PROVIDE REFUNDS.

I purchased a manicure and pedicure to BeYouty Bar, PV, KS. The owner, Anna ** did not show up for my appointment. I contacted her and she rudely told me I did NOT have an appointment. Then told me to contact Groupon if I wanted a refund. There is NO phone number for customer service, the website does not give an email or any other means to reach them. The website gives a help location but no working way to request a refund. I've learned my lesson, never again will I use Groupon!

100% scam company. I bought tickets for an event in Miami with specific date and time (part of my vacation's budget, I'm from Toronto). I had no problems, all with taxes and fees was $89.85. An hour later I received an email "your refund was processed" and immediately went to the customer service page to know what happened, I chatted with a representative and the answer was "the reservation was not found"??? I don't know what that even means, and also I have to wait 3-5 business days for my refund. Fine. I'll wait.

Groupon is a scam!! I bought a reservation to Great Wolf Lodge in Gurnee, IL. The fine print said that I could cancel my reservation until 9 days prior to arrival. Seven days prior to arrival, I needed to cancel this reservation. I went to the confirmation in my email and reread all the fine print. Everything was fine to cancel, but you have to get an agent to chat with you. This took about 7 minutes. The agent gave me the run around telling me that I couldn't cancel because it was past the "cooling off" period. I told her what my contract said and she stated the same thing about this "cooling" off period. I asked where in my contract does it say this. She refused to tell me and stopped the chat! Ridiculous! I tried to start another chat, but it didn't let me right away. I tried a few minutes later and got a different person. This person sent me a website address that I clicked on quickly before she hung up. This site says it can't help me with my request.

This site is a joke. Please don't trust them with your money. They say they have a money back guarantee but good luck getting it back. No one answers phone calls. And you're lucky if they answer your emails.

I lost out on $98 for a Groupon that expired 48 hours ago and we can't use the voucher in California because we relocated to NC. So who gets the money, Groupon? Never again! I am amazed that they would rather end a chat so quickly and not provide world-class customer service. Groupon this is why you have the rating you do here at Consumer Affairs. 1.4 rating, ouch!

Bought my first and last Groupon last night. It was advertised as 65$ but 55 after an additional promo they offered. When checking out it showed the promo was applied and that my total would be 55$ however they charged me 65$. There is ABSOLUTELY no way to contact ANY type of customer service. Not by phone, email or even live chat as they say on their website. This company is trash and I will go out of my way to make sure others don't use them!

Hoping this will help even just one person. Our family just got our first Groupon and without a doubt the last too. My wife has never been this beside herself upset for how she was treated by their basically nonexistent service team. Please know that if you buy a Groupon...you will receive no help period! Doesn't matter if someone died, got sick, has covid, or "insert any real-life event possible" they will go out of their way to keep your money and add on to your already horrific situation! I can say without a doubt this will be the literal first and last time we spend $1 on Groupon. Truly Shameful and being a huge company or whatever is NO EXCUSE.

This place is a total scam. I bought movie tickets because they were having a promotion. I bought 2 tickets, got a receipt for 2 tickets, went to the box office and they gave me 2 tickets. It wasn't until later when I was checking my bank account that I realized that they charged me twice for 4 tickets instead of 2. I never received a duplicate email with a duplicate receipt, and I didn't get 4 tickets at the box office. If I just hit the buy button twice, I could see that happening, but the fact that there was only one receipt that said I bought 2 tickets and the box office only had 2 tickets for me that I realized that they just helped themselves to my bank account after I made a purchase. I did a little research and realized I'm not the only one! Don't buy from these scammers EVER, they will steal from you!!!!

Bought three Groupons for a massage place in Tempe, AZ. When trying to schedule, I was told that there was no availability until after the Groupon's expiration date, more than two months later. Trying to get my money back from groupon or even a credit turned out to be impossible. The whole thing works by email, as I could not find a telephone number that works, and I got daily replies from different customer service representative in India, telling me how sorry they were, asking many more questions, but never doing a thing. After ten days of this, I gave up and called my credit card to dispute the charge. Let's see how that works.

I am a 62 yrs old and I purchased a visit for massage to help my back. On the day of appointment I slip and fell, injuring my knee and back. I canceled the appointment. When I tried to exchange Groupon for something I could use, I was told too late. No refund and no exchange. So since I’m going to let anyone do anything to my back now, my money is forfeited?

I purchased a Groupon for use at Valvoline unaware that the coupon was not valid for my vehicle. Upon arrival at Valvoline Oil Change I was informed of this mistake on my behalf, and was assured that Groupon would work with me to get a credit or refund. I took the Valvoline employee at his word thinking that he was speaking from experience and as result I continued with the service at their establishment and paid full price. Afterwards, after checking the Valvoline website, I found a variety of available coupons that I should have taken advantage of or, been offered by the Valvoline representative realizing the mishap. Afterwards, when I contacted Groupon, I was not offered a credit or much less a refund and was even cut short by being hung up on by the Groupon representative. Never again will I purchase anything from Groupon or re-visit Valvoline Oil Change.

I had bought tickets to go to a attraction with my family and when I was buying it I noticed that the price with taxes was one price so I got the tickets. As soon as I paid for them I checked my bank account and it said that I was charged more than what the total said on the receipt with taxes.

Just an absolute pile of trash. I’ve used this app for over ten years. Just here and there when I’m looking for a float tank or massage, what have you. The customer service was never great but at least there used to be some little shred, a little glimmer of integrity. The only businesses you’ll find using Groupon now are typically awful and when you try to get a refund for a masseuse that can’t seem to schedule you within two months Groupon treats it like a civil action court case. Good luck to anyone trying to get their money back from these parasites.

Please be very careful when using Groupon. Definitely NOT consumer-friendly. Groupon let me buy 2 coupons for a vendor's product. When I went to redeem the second coupon, the vendor refused to honor the second certificate and asked me to contact Groupon for a refund. Well, BAD company, Groupon has a 3-day cancellation/refund policy that is located in some fine print somewhere and is certainly NOT obvious at ordering. Customer service at Groupon has been the most unfriendly and unintelligent I have dealt with. Have had to contact them twice so far and have nothing but being out $400++. Very bad experience from a consumer standpoint. I will make sure to also tell all of my friends about this very poor experience.

if you are a merchant with Groupon, run!!! Since they changed platforms and people that run it, it is terrible!! You won't get paid as a merchant, and there is absolutely no customer service. RUN!!! You can run specials in store and get better results.

I purchased a Groupon for a massage at Lamai Massage on Lamar in downtown Dallas. The Groupon was purchased on March 29th. I went into my Groupon account to check it tonight and the Groupon is showing redeemed. However I have not even called and scheduled an appointment with the massage company to this day. It was a scam. They took my $50 and then redeemed the coupon without it actually being used.

Groupon used to be great, long ago. I'll never use them again after paying for a service. It took me a week to schedule, and then the provider didn't show up. Despite all of this it wasn't refundable per Groupon (although they kept saying it would be then booting me to a new service agent and giving me the run around). So I disputed with my credit card and let the BBB know. They claimed I'd get the credit card dispute through, removed my money/unusable service from my Groupon account and then contested the credit card dispute. I'm now having to file a lawsuit against them to try and get my money back. It's ridiculous.

Using Groupon's search I looked up “horseback riding lessons near me”. Groupon’s search led to a service that seemed to be priced reasonably. So I bought it only to find out (after clicking on the purchased Groupon) that it was for a company out in ARIZONA!! I am in Ohio. I realized immediately that it was not right and contacted Groupon who flat out refused to refund my money or help in ANY WAY. I am now out 300$ without so much as an apology. Absolutely ridiculous!! Will never ever use Groupon again. Trash service!

Worst customer service ever!!! Do not use Groupon. Purchased bully sticks for my dog, paid $8.55 for the "special". Had to go to vetsapproved.com to place order using code only to find out they charge $9.95 for shipping, which would take 2-3 weeks. After 4 weeks, I get an email that says my order was delivered. It was a Sunday and we were home. No package. Had to send correspondence and they said the seller informed them it would now be 10-12 weeks. I told them I wanted a refund and they told me I was outside of "cooling off period" of 3 days. Well, I didn't know my product would take 4 weeks, plus an addition 12 weeks to receive. Basically, said "sorry". Nothing we can do.

The biggest scam company that still works until now. How? Why? Please don't do Groupon for both customer and merchant. They are the biggest scam ever who adjusts the price by themselves and not inform merchant. The "indefinite value" is stupid especially a client knocking your door and ask for redemption voucher after 3 years expiration.