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This company is real deal. I'll not buy from any other online promo company because most are scams. I bough a set of Champ luggage and it's covered under warranty. However, I have lost my receipts due to email deletion error. I also log onto wrong site, Groupon.ca instead of Groupon.com. Not only they found me but also pointed me to the right direction to search for the receipts. Voila!!! This is amazing customer service. Thank you Groupon!!!
I purchased a voucher for a meal plan through LivingSocial which is a branch of Groupon. In spite of groupon withdrawing the money from my checking account, they say they have no record of an order and no voucher will be forthcoming!! They have virtually no customer service. (It takes forever to even chase down a way to chat with them then the chat person does not help at all.)
When I initially bought, I thought that it was just a name, etc. When I actually went on their website I found out that I had bought 2 sets of 2 luggage tags and didn't have what I thought that I was actually buying for my husband. I was only allowed to delete/cancel 1 of 2 orders. The 2nd order of 2 I was actually allowed to cancel. The 1st order I was not allowed to cancel or do anything with. This made no sense to me as I have used Groupon for years. Seems that the seller Qualtry wouldn't allow it. I text them and had zero resolution. I still have supposedly 2 sets which is actually 1.
I was fully aware of the fact that the hotel date or payment could not be changed or cancelled. I pressed the button to process a transaction. What is able to successfully cancel the transaction before completed. Later, received email that My reservation was confirmed. The only thing that have been confirmed was that I had successfully cancelled the transaction before I was stuck with a hotel I could not use. If a company acknowledges a transaction is cancelled, they should not be allowed to process it. I have had chats to try to fix it with no success. I am only trying to use Groupon bucks that I had from the pandemic. I will never use them once I use these dollars that I had previously put into their company. I just hope this helps someone.
I went online, saw a service, read the service and exceptions, and selected the product, noticed there was a selection for more of the product so I selected it. I almost immediately called the merchant finding out that that was not what was allowed, I then tried to cancel the order, after many attempts, finally figured it out and I was told of course by by a computer chat (no option for real person chat) that I was out 1569$.
I ordered a set of four luggage tags for $23. When I viewed my Groupon, it would not redeem. I called the merchant and was told they would fix that. They added $24.99 shipping when their website shows shipping is $8.99. Groupon does not disclose shipping charges. I chatted online with Groupon and was told I could not cancel my voucher since I had "viewed" it. This is a scam.
Message to Groupon: Good Afternoon, I bought 3 Vouchers for 9 - 30 x 40 Canvas Prints from Printer Pix and the website does not allow my to upload the JPG’s. I have spent 5 hours trying to get this done, I have worked with Chat, and Called the Customer Service Line. My vouchers were extended, and not expired, however, even technical help at PrinterPIx could not resolve the issue. They instructed me to call Groupon and attain a full refund. Please issue the refund ASAP. Below/Attached you will find supporting images.
Order #: 14218XXXX
Purchase Date: Saturday, Dec 21, 2020
Status: Mar 27, 2021
Groupon Voucher Codes for Refund: **.
Total Refund Due: 251.97
PrinterPix. They refused to give refund. Wasted Money. I don't want Groupon Bucks, This company is fraudulent, they allow their own vendors to generate income into the Groupon platform and force them to spend the money on Groupon. I don't want Groupon Bucks, I want my $251 back. I am a long time Groupon user, 5+ years. Not anymore, something has changed. Foreign Management maybe?
I give these Groupon con artists 1 star cause 0 star not an option. Buy a BJ membership offered via Groupon? Go spend 60 minutes at BJs who claim THERE IS NO BJs deal with Groupon. Even after Corp call the exasperated Help desk tried to pass off that Groupon will be sending the member card “in 3-4 weeks”. Far cry from picking it up at the desk isn’t it. Like Groupon has the plastic BJs cards in their offices. Don’t do it...CON ARTISTS!
SPEND YOUR MONEY ELSEWHERE. Under any normal circumstances, I would have understood the clause of expiry dates and using them within a timeframe. However, when businesses are closed because of the government due to a global pandemic, for 75% of the duration of timeframe and it is ILLLEGAL to use my Groupon, I have been told that this is irrelevant and they are unable to extend the date or offer anything other than a groupon credit. I work at a restaurant, in which our gift certificates hold an expiry date, but this has been rightfully extended until the individuals are permitted by the government to dine in. I am appalled at Groupon's lack of acknowledgement of incredibly challenging circumstances and disregard for customers. Please, don’t support this business. Support companies who acknowledge the pandemic and its effect on society, not blatantly ignore its prevalence in our lives.
Groupon is a sorry excuse for a company. In January of 2020 I bought tickets to Jurassic Quest. Due to Covid, the event was cancelled. Fast forward to July 2020, I contacted Groupon requesting a refund since the event was cancelled. Since the event wasn’t cancelled through Groupon, they made me take a credit. Now fast forward to April 2021, Groupon deactivated my account due to inactivity and thus took my credit. So they get to decide that I don’t buy enough things from them, deactivate my account, and then take my money they refused to refund in the first place. I am so frustrated.
I’ve used Groupon before, but I’ve cancelled more purchases than I’ve been able to use. So I stopped using the app. After a couple years... I tried using the app again to purchase a Kayak rental and some lights. Four hours after that purchase, the same card was charged from UPTMSUCCESS. This charge was caught by the credit card fraud department... so they closed my card... yet, later this same day another charge was issued to the same credit card from Groupon. (The credit card company said that is normal... but is it...?? IDK)
This was the first time in three months that I’ve used this credit card and only for that one Groupon charge... and now there are 2 fraudulent charges. I was able to chat with a useless representative who continues to ask for information I already provided... All they had to do was scroll up!!! Geesh!! They were horrible... and somehow because of COVID they do not offer phone assistance...Huh? But email is acceptable... so COVID can go through the phone but not email... That’s new to me!! I’m closing Groupon and rather than waste any more time with Groupon, I’m going through my credit card fraud department. COVID has not stopped them from answering their phones.
Groupon Company Information
- Company Name:
- 600 W Chicago Ave #620
- Postal Code:
- United States
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