Groupon Reviews

A Groupon was purchased 1/29/26 for two jet ski rentals. I noticed about threes later while I was in the process of planning this adventure that they were already redeemed February 1st, so I contacted Groupon and Fly Guys to see what happened. Fly Guys needs a redemption code in order to help me and Groupon will not provided me with that code/number. I have asked for a refund and they will NOT provide it. This is Fraud!!!

They sell unredeemable coupons. Don't return money. I bought a coupon for bowling and the place doesn't take reservations if you use a coupon. You have to come to the place just to learn they don't have free lanes.

Purchased Microsoft Office a month or two ago through Groupon. Installation went smoothly and all products worked. A month or so later nothing works and keep getting a failed activation message and have no means or reinstalling. Not sure about other offers, but suggest purchasing software through software companies. Used PC Magazine and StackSocial sites successfully several times with consistently good results and recommend these alternatives.

They are THE MOST DIFFICULT to deal with - site AI says to contact the merchant and the merchant has NO IDEA WHAT I am asking!!! Groupon Promise: a refund or credit if your experience doesn’t match what you were sold.…IS A TOTAL JOKE!!! I am out over $150.00!!!! I just want a Groupon credit for my two Groupons…guess I will just have to ask my bank to put a reversal on the original charges..CAVEAT EMPTOR!!!

GROUPON IS A SCAM— Stay FAR away from dealing with Groupon. They scammed me out of $110 over Valentine’s Day. I bought the first Groupon for $55.08. It never showed up so I bought another one. They refuse to return my money on the first one. I used the second one with FTD florist a day before delivery. They said they can’t deliver. It will give you your money back and now it was three days since I bought it so Groupon refused to refund. They have no phone number to call them, there is no email for them. You have to find a small chat icon and you talk to an AI person that doesn’t care about anything. Finally, you get a live person and they don’t want to help you.

I bought a Groupon as a gift offering a 70-Mins Swedish or Deep Tissue Massage with Essential Oils, Hot Stones & Signature Facial. I contacted the location to schedule the appointments and was told there is no such offer available. They said I could get a discount if I paid cash. I explained I bought the Groupon and they told me I was incorrect. They then started texting me that I could just bring a lesser amount of cash. I reached out to Groupon for support and was told they spoke to the massage location and everything is fine— no refund would be provided.

Don't buy a Groupon as a gift and then print it! Apparently once you 'view' it, there is no refund option, even if the gift recipient asks for a credit to pick out something different on Groupon. Ridiculous as it hasn't been used, just viewed.

Purchased a Microsoft Office product for occasional home use but less than a month after I installed the product it stopped working. The product key enabled the install and I was able to test that the product was functional at that point. But a couple of weeks later when I needed to create a word.doc it no longer worked. Excel, as well, did not load up. The error message was "invalid product key." The Groupon email contact was well, invalid (didn't work). Got ripped off.

I bought a Groupon for a massage and facial from Style and Elegance by Alexa on February 3, 2026. Confirmation was received at 11:42 PM, meaning it was purchased 18 minutes before February 4. The business's Yelp review said it was closed when I looked on February 7. I asked Groupon for a refund. Groupon told me to contact the business. The merchant told me Yelp was not correct, then told me to refund my voucher. I copied this text exchange and sent screenshots to Groupon on February 7. After two AI chats, three customer service agents, and multiple days, they refused to refund my money. They only provided Groupon bucks, which I am hesitant to rely on after this scam merchant is one of their clients. Groupon is keeping $53.55 of my money at the expense of customer service and trust in their business.

If I could give zero stars, I would. I bought a Groupon for a local spa package a couple weeks ago. I scheduled the service and when I went to View Voucher in the app so the spa could scan and redeem it, it took me to a "Site Temporarily Unavailable" page. I went to their FAQs/Chat and did LITERALLY everything (cleared my cookies, killed and re-started the app, etc.), but none of it worked. Because Groupon does not make available any live support line for help, I was completely stuck and had to pay the full amount of the service out of pocket.

I purchased from Groupon one time. I've learned my lesson. I'll never do it again. On Jan. 30, 2026, I purchased a Groupon for HVAC duct cleaning. The company's name is Eco Air Duct Cleaning. NEVER LET THEM IN YOUR HOUSE!!! They called me within 10 minutes after I purchased the Groupon. We set the appointment for Feb. 2. These people showed up at my house. I told them I only needed the air duct cleaned out. The furnace was being removed the next day. The worker opened the furnace and said I had mold in my duct system and it was now going to cost me 800.00 to clean my air ducts. I said no way. Then, he said he could do an air dry cleaning for 400.00. I still said no. I told him to do what I paid for. He refused to do what I paid for. He said if he did it, it would cause mold to spread all over the house. He said he was leaving and he would tell Groupon to give me a refund. I immediately launched a complaint.

I ordered a winter coat through Groupon from Harvik International. 1 week later it has yet to be dropped off at the carrier although a shipping label was created after 2 days. I would cancel, but that does not appear to be possible since it is technically "in shipping", so I am in limbo. I would not recommend purchasing goods through Groupon or Harvick.

The GROUPON company feels extremely deceptive. I attempted to purchase a BJ’s membership through my phone, but canceled the transaction before it was completed because they claimed a verification email was sent that I need to confirm — which I never received. I then bought the membership directly from BJ’s at full price. Despite that, Groupon still charged my credit card. There appears to be no practical way to reach customer support — no working phone number listed and no response through other channels. The numbers my credit card company provided either disconnected immediately or went unanswered. Very frustrating experience. Please be cautious and monitor your charges carefully if you use this service.

Groupon is running a scam on consumers while making them feel confident with a return policy which they fail to honor. Groupon has a voucher system for redeeming purchases. Some purchases do not include shipping but state that the purchase is refundable for 6 days. Here is where the scam comes in. In order to find out the shipping charges (which are outrageous and more than the cost of the item), you have the "view" the voucher. Once you view the voucher, Groupon will no longer refund the purchase. They have intentionally set it up where you can not know how much it costs until it is too late to refund and when you find out that the shipping charges are so high that you wouldn't even follow through, they have your money and don't have to pay the merchant or refund the customer.

If I could give zero stars, I would. Groupon Merchant Support is, without exaggeration, one of the most incompetent and unethical operations I have ever dealt with. My assigned account manager, Diana **, has been completely unreachable for months. She does not return calls, does not respond to emails, and apparently does not do her job at all. Despite multiple written and verbal requests to pause campaigns and close my merchant account, my campaigns were never turned off. Groupon continued running them anyway, generating customers and obligations I explicitly told them I would not accept. This is not a misunderstanding — this is willful negligence.

Similar to the thousands of other complaints… Emailing back and forth with Groupon for a refund when the merchant cancelled a service due to no fault of my own. Issue not resolved. Basically Groupon stole $60 from me. Will be escalating to the BBB and considering legal action to hopefully save others from their scam tactics.

I gave them $36. 3 months ago, trying to get just a pedicure. I have tried three companies with them and none of them can do it. They either won’t do it in the morning or they wanted a deposit just to make an appointment. They refused to give me my money back. All they wanna do is keep putting it on Groupon bucks, which I can’t use, so they’re gonna keep the money, and they know it. So that’s a scam.

2 Groupons that I had expired and the businesses closed, it was about 6 or 7 emails back and forth with customer service only for a $20 Groupon, it wasn't worth my time. And the issue never got resolved. It was a lot of back-and-forth. Groupon was great about 10 to 20 years ago. Now it's garbage, don't support their business.

On 3rd Jan 2026, Groupon sold me a voucher of a spa which was a sham company. Numbers don't connect to, website and insta handles are dead and on the same address there is another salon. I have been trying to reach to customer care and getting a standard response we will get back to you. What a frustrating and pathetic customer experience by onboarding sham companies without vetting the merchants.

I am writing to formally complain about my unresolved refund request for an activity purchased in Key West. On the day of the scheduled activity, I attempted to cancel and request a refund the same day after realizing I would not be able to attend. I made multiple attempts to contact Groupon customer service but was informed that my request could not be processed because it was “after hours” and would be handled during normal business hours. Relying on this information, I contacted the merchant directly. The merchant clearly stated that they could not assist me and that all refunds must be handled solely by Groupon.

WORST EXPERIENCE OF MY LIFE! TERRIBLE CUSTOMER SERVICE! On our honeymoon, we extended our stay at a hotel through Groupon and greatly regret it. They use third party booking companies and then don't make the reservations and claim to open tickets that will be resolved in 7 days, while you're stranded on your honeymoon sleeping in our car for 2 nights. BEWARE! NOT WORTH IT! Stay away from Groupon! It has been 10 days since they left us stranded and still claim to be "looking into it". I have opened a BBB complaint and a claim with my credit card.

I wish you could delete stars. I honestly made a mistake purchasing a Groupon. It was for a company that has multiple locations. However, you can only use it at one location. They were not trying to be helpful. All they kept saying is this is a final sale. I don’t think I will ever use them again now.

I purchased a season pass for my niece yesterday morning. Never received a confirmation email or any tangible item stating that I made a purchase, but money was taken from my bank account. I emailed customer support yesterday morning, knowing that it could take up to 24 hours for a response. I also left detailed information-last 4 of card number, a screenshot of the purchase etc. Received a response email this morning asking for more information, which I supplied, and still haven't heard back. Maybe it's 24 hours between each email, but that seems ridiculous, and there's no phone number. 🤔

Bought special professional hand wax at Grapevine Kwik Kar.. Called to make appointment and said, "It was F250 Ford, would that be a problem," "NO, WE CAN DO IT..." Got there and they then refused to honor the deal and said would be $50 MORE JUST TO WASH!!!.. Seems like EVERY Groupon experience SUCKS and will NOT EVER WASTE TIME WITH IT AGAIN...EVER.

Groupon is a scam, made reservations at Great Wolf Lodge, paid Groupon but I never got the reservation. Now I'm out $100.00. Groupon has no live person to talk to, only ai and that is worthless. Bbb (better business bureau) gives them a d- rating, I give them an f-. Nothing but a scam.

I purchased two Groupon deals based on the provided descriptions. However, upon redeeming the codes on the seller's website, I discovered that the Groupon offer was only applicable to a product or service that I did not require. This situation is not only misleading but also constitutes false advertising. Furthermore, Groupon has informed me that no refunds will be issued. This experience has resulted in a significant waste of both my time and financial resources.

Bought a Groupon for a helicopter tour over the Grand Canyon. The service provider first didn't answer any of my emails until almost a week later (past the return date of 3 days) then magically didn't have any availability except for an upgrade of an additional $250 per person. Groupon refuses to do a refund. Only will refund to groupon bucks. I can't book a different tour with a different company with that.

I bought 5 tickets for SeaWorld Orlando, and the offer stated "two-day, two-park tickets (Orlando chosen)," but it didn't specify that they were only valid on weekdays in the various options provided for purchasing SeaWorld offers. This information was only mentioned in the 20 points of fine print. Previously, this offer was clear and indicated in large print within the different offers that it was for weekdays. Now, their policy is no refunds, no exchanges, and to top it all off, they only offer assistance through a virtual assistant.

I am filing this complaint because Groupon sold me attraction tickets with available time slots after 4:00 PM, even though the attraction closes at 2:00 PM. These tickets were impossible to use. When I arrived at the theme park, staff at the location confirmed that the attraction closes daily at 2:00 PM. This directly contradicts the time options Groupon sold and advertised. I contacted Groupon multiple times to resolve this issue. Instead of taking responsibility, customer service repeatedly asked me what location I visited, even though the location is clearly listed on the ticket. I explicitly instructed Groupon to call the attraction directly, which would immediately confirm their operating hours. Groupon refused to do so and continued giving me the runaround, stating the issue would be “escalated,” yet no one ever followed up or provided assistance.

I booked a reservation for my partner to give her a nice Zen experience with Zen Spa Studios and let me tell you nothing was Zenning about it. When we walked in I assume the owner's boyfriend was helping her out they started to argue. The female was in the phone the entire time. I came in a lil earlier than my actual appointment not to be late. While nothing was prepared I decided to wait due to being early. Long story short she kept telling the boyfriend to setup the foot detox which neither of them came to do. The whole 40mins I waited she was still on the phone yelling and talking to whomever was on the phone.

I am so disappointed with Groupon and cannot even believe I fell for the promotion. Not sure how they are still around, I cannot say as of yet if the actual product is a fraud, so I will not mention what it is. However, I am writing because Groupon itself is a scam! After placing my order for three items as a Christmas present, I learned after the fact that it was only a discount on the overpriced item I had intended. When I finally figured out how to place my order for the item, it was marked up by about 500%, also upcharging me for EVERYTHING. Taxes, shipping, engraving, and personal gift messages. When I tried to call the vendor for assistance, they seemed not to exist as nobody answered, and they had NO reviews. What I am most upset about is that I didn't learn any of this until after I purchased nd all in the "Fine Print".

We purchased a Groupon discount for a birthday party at Urban Air. It was a $254 transaction using our PayPal. Urban Air would not honor the Groupon discount, so we paid full price. Groupon would not refund the $254 and said we should work it out with Urban Air. We filed a complaint for our PayPal to investigate, and our case was denied. Groupon is very difficult to get a hold of in the first place. They essentially stole $254 advertising a fake discount.

I have been using Groupon for many years and have gotten some really great deals from them. However, if you experience any kind of issues, their customer service is nonexistent! After reaching out to them several times for the same issue along with a lot, a lot of frustration., I never did get a refund that was due to me. Along the same lines and pretty much at the same time., they sold me a deal that was no longer viable. It had expired months ago and the supplier was flabbergasted. Again, complete lack of customer service and by the way, they use AI which doesn't work.

I just purchased and downloaded Office 2024 from Groupon. The supplier of the Groupon and download is Mycodes24. I had a slight glitch in that there was a very old unused Microsoft license on my computer that I didn't know about. It caused an issue activating the new Office software. David from the Mycodes24 Support Team walked me through the solution. He was fantastic, very attentive to my needs and followed through to make sure that the offered solution was effective. I recommend Mycodes24 to anyone looking to get a great deal on a permanent license for Office products. The process was simple and efficient and the customer support is second to none. Highly recommended.

Groupon stole from me!! We wanted to hire a cleaning lady but it’s $150-$200. So I found a $23 Groupon which gives you a $129 discount. Bought it, instructions said go to this website site, redeem. The website was down and still is down since I bought this almost a month ago. I tried Groupon support and got AI which offered store credit. I refused store credit and kept digging. They said “text the vendor”. Not ** shady at all!! Then they said 3 days has passed - and refunds cannot be made!!! AN ABSOLUTE SCAM!!! Stay away from Groupon. You ** are about to get sued and every news source you know will run the story. You are nothing more than a scam to steal from consumers and you use deceptive practices. You’re a criminal enterprise. Should be investigated and shut down immediately.

I gave a 1 star or else I won't be able to post, realistically Groupon deserves a minus 0. I purchased an event thru Groupon in Cheyenne. My receipt stated that my purchase was completed and my bank notified me that the amount was taken out. When I went to redeem my ticket, Groupon didn't recognized my purchase. I reached out to Groupon with the phones numbers that were listed via Google 1800 522 6645 and 201 6806578. When my call was finally answered, the representative stated they were NOT related with Groupon but they were computer shares with Groupon. VERY DECEIVING! So no luck 😠. Then I contacted Groupon via my account. It was a back and forth discussion via text ( never could reach a live person) my issue was never resolved.

Can’t get in touch with customer after purchase and they never send voucher codes and try to decline refunds with no evidence of legit purchase and use of service!! They are scammers. Be aware!! No receipt. No valid purchase!! I never received a service!!!! Having to wait on my bank 3 months to dissolve the disputed transactions.

I have been going around and around with Groupon's customer service group in India for a month now, never getting a resolution, never getting actual answers to my problem, never receiving any help at all. I wonder how many people accidentally put in an incorrect email and never got the voucher they paid for and needed to access the code in order to give to the merchant?? Can you imagine how many paid for something they never got and Groupon has made millions of their innocent mistake? How fraudulent and unethical. I hope this company finally goes under - and it will if no one buys through them again.

I want to warn of the Groupon Sales practices and the scam taking place with the coupons. Bought a Voucher for Latisse and it was never honored, instead there were overprices charges for 134 $ for the 5 ml, instead of 99$ ANd 29$ for shipping a 5ml bottle! There is nobody to address to. ** will not react, Groupon will not even refund the Voucher price. Stay clear of them. One more scam is that not only the highest price is charged, but the attempt to refill unless you cancel your complete Credit Card to prevent charges in the future.

Scam Alert!!! Purchased Office 2024 software on Groupon. Thought the price was too good to be true. It was. Received nothing!! Save your money. A bargain is worthless if the company just grabs your money.