Groupon Reviews

I purchased a season pass for my niece yesterday morning. Never received a confirmation email or any tangible item stating that I made a purchase, but money was taken from my bank account. I emailed customer support yesterday morning, knowing that it could take up to 24 hours for a response. I also left detailed information-last 4 of card number, a screenshot of the purchase etc. Received a response email this morning asking for more information, which I supplied, and still haven't heard back. Maybe it's 24 hours between each email, but that seems ridiculous, and there's no phone number. 🤔

Bought special professional hand wax at Grapevine Kwik Kar.. Called to make appointment and said, "It was F250 Ford, would that be a problem," "NO, WE CAN DO IT..." Got there and they then refused to honor the deal and said would be $50 MORE JUST TO WASH!!!.. Seems like EVERY Groupon experience SUCKS and will NOT EVER WASTE TIME WITH IT AGAIN...EVER.

Groupon is a scam, made reservations at Great Wolf Lodge, paid Groupon but I never got the reservation. Now I'm out $100.00. Groupon has no live person to talk to, only ai and that is worthless. Bbb (better business bureau) gives them a d- rating, I give them an f-. Nothing but a scam.

I purchased two Groupon deals based on the provided descriptions. However, upon redeeming the codes on the seller's website, I discovered that the Groupon offer was only applicable to a product or service that I did not require. This situation is not only misleading but also constitutes false advertising. Furthermore, Groupon has informed me that no refunds will be issued. This experience has resulted in a significant waste of both my time and financial resources.

Bought a Groupon for a helicopter tour over the Grand Canyon. The service provider first didn't answer any of my emails until almost a week later (past the return date of 3 days) then magically didn't have any availability except for an upgrade of an additional $250 per person. Groupon refuses to do a refund. Only will refund to groupon bucks. I can't book a different tour with a different company with that.

I bought 5 tickets for SeaWorld Orlando, and the offer stated "two-day, two-park tickets (Orlando chosen)," but it didn't specify that they were only valid on weekdays in the various options provided for purchasing SeaWorld offers. This information was only mentioned in the 20 points of fine print. Previously, this offer was clear and indicated in large print within the different offers that it was for weekdays. Now, their policy is no refunds, no exchanges, and to top it all off, they only offer assistance through a virtual assistant.

I am filing this complaint because Groupon sold me attraction tickets with available time slots after 4:00 PM, even though the attraction closes at 2:00 PM. These tickets were impossible to use. When I arrived at the theme park, staff at the location confirmed that the attraction closes daily at 2:00 PM. This directly contradicts the time options Groupon sold and advertised. I contacted Groupon multiple times to resolve this issue. Instead of taking responsibility, customer service repeatedly asked me what location I visited, even though the location is clearly listed on the ticket. I explicitly instructed Groupon to call the attraction directly, which would immediately confirm their operating hours. Groupon refused to do so and continued giving me the runaround, stating the issue would be “escalated,” yet no one ever followed up or provided assistance.

I booked a reservation for my partner to give her a nice Zen experience with Zen Spa Studios and let me tell you nothing was Zenning about it. When we walked in I assume the owner's boyfriend was helping her out they started to argue. The female was in the phone the entire time. I came in a lil earlier than my actual appointment not to be late. While nothing was prepared I decided to wait due to being early. Long story short she kept telling the boyfriend to setup the foot detox which neither of them came to do. The whole 40mins I waited she was still on the phone yelling and talking to whomever was on the phone.

I am so disappointed with Groupon and cannot even believe I fell for the promotion. Not sure how they are still around, I cannot say as of yet if the actual product is a fraud, so I will not mention what it is. However, I am writing because Groupon itself is a scam! After placing my order for three items as a Christmas present, I learned after the fact that it was only a discount on the overpriced item I had intended. When I finally figured out how to place my order for the item, it was marked up by about 500%, also upcharging me for EVERYTHING. Taxes, shipping, engraving, and personal gift messages. When I tried to call the vendor for assistance, they seemed not to exist as nobody answered, and they had NO reviews. What I am most upset about is that I didn't learn any of this until after I purchased nd all in the "Fine Print".

We purchased a Groupon discount for a birthday party at Urban Air. It was a $254 transaction using our PayPal. Urban Air would not honor the Groupon discount, so we paid full price. Groupon would not refund the $254 and said we should work it out with Urban Air. We filed a complaint for our PayPal to investigate, and our case was denied. Groupon is very difficult to get a hold of in the first place. They essentially stole $254 advertising a fake discount.

I have been using Groupon for many years and have gotten some really great deals from them. However, if you experience any kind of issues, their customer service is nonexistent! After reaching out to them several times for the same issue along with a lot, a lot of frustration., I never did get a refund that was due to me. Along the same lines and pretty much at the same time., they sold me a deal that was no longer viable. It had expired months ago and the supplier was flabbergasted. Again, complete lack of customer service and by the way, they use AI which doesn't work.

Groupon stole from me!! We wanted to hire a cleaning lady but it’s $150-$200. So I found a $23 Groupon which gives you a $129 discount. Bought it, instructions said go to this website site, redeem. The website was down and still is down since I bought this almost a month ago. I tried Groupon support and got AI which offered store credit. I refused store credit and kept digging. They said “text the vendor”. Not ** shady at all!! Then they said 3 days has passed - and refunds cannot be made!!! AN ABSOLUTE SCAM!!! Stay away from Groupon. You ** are about to get sued and every news source you know will run the story. You are nothing more than a scam to steal from consumers and you use deceptive practices. You’re a criminal enterprise. Should be investigated and shut down immediately.

I gave a 1 star or else I won't be able to post, realistically Groupon deserves a minus 0. I purchased an event thru Groupon in Cheyenne. My receipt stated that my purchase was completed and my bank notified me that the amount was taken out. When I went to redeem my ticket, Groupon didn't recognized my purchase. I reached out to Groupon with the phones numbers that were listed via Google 1800 522 6645 and 201 6806578. When my call was finally answered, the representative stated they were NOT related with Groupon but they were computer shares with Groupon. VERY DECEIVING! So no luck 😠. Then I contacted Groupon via my account. It was a back and forth discussion via text ( never could reach a live person) my issue was never resolved.

Can’t get in touch with customer after purchase and they never send voucher codes and try to decline refunds with no evidence of legit purchase and use of service!! They are scammers. Be aware!! No receipt. No valid purchase!! I never received a service!!!! Having to wait on my bank 3 months to dissolve the disputed transactions.

I have been going around and around with Groupon's customer service group in India for a month now, never getting a resolution, never getting actual answers to my problem, never receiving any help at all. I wonder how many people accidentally put in an incorrect email and never got the voucher they paid for and needed to access the code in order to give to the merchant?? Can you imagine how many paid for something they never got and Groupon has made millions of their innocent mistake? How fraudulent and unethical. I hope this company finally goes under - and it will if no one buys through them again.

I want to warn of the Groupon Sales practices and the scam taking place with the coupons. Bought a Voucher for Latisse and it was never honored, instead there were overprices charges for 134 $ for the 5 ml, instead of 99$ ANd 29$ for shipping a 5ml bottle! There is nobody to address to. ** will not react, Groupon will not even refund the Voucher price. Stay clear of them. One more scam is that not only the highest price is charged, but the attempt to refill unless you cancel your complete Credit Card to prevent charges in the future.

Scam Alert!!! Purchased Office 2024 software on Groupon. Thought the price was too good to be true. It was. Received nothing!! Save your money. A bargain is worthless if the company just grabs your money.

Customer service is awful. Basically customer service is nonexistent. There is no way to talk to somebody. No 800 number it says chat with somebody. None of it works right so if you plan on spending money and something goes wrong plan on losing your money.!! I used to love Groupon not anymore. No customer service help. NO purchase from me.

Worst customer service on the planet. They sold me something I can’t use and told me they will not do anything about it. I would rather pay double than deal with this scam of a company. This company is worse than any I’ve ever dealt with.

Groupon used to be good but now they are selling sketchy businesses that don’t deliver the services as promised. I know of One business that’s been gone for a year and Groupon is still selling their services/vouchers. I won’t be buying anything from them anymore and I advise others to do the same. When you have a problem with a vendor, either they’re not at the business address listed, or a no show for an appointment, Groupon’s customer service is non existent and does everything to avoid reimbursing or crediting your account. You are better off buying/paying for services you find online yourself.

They use fraudulent sellers. They have no phone support (you cannot speak to a live representative; you must waste your time chatting with useless AI). So, when you get burned (and you will), you have nobody to talk to to resolve the matter and get a refund.

Fraud business, I encountered major issues with the download and couldn't get pass all the error messages and requests to uninstall other software that wasn't available to me on my PC. They refused to give a refund on Groupon and this seller. I requested a refund about 5 times, and without fail, my money was kept with great joy from the seller. I think both need to be reported for mass fraud against the public with the local consumer protection agency. No numbers to call on both ends, and I believe it's purely AI-generated to steal funds from people looking for deals. Both parties are not official. BEWARE AND WATCH YOUR MONEY!!!

Still waiting for Groupon's "Resolution" (nearly 2 months now) and wishing this service would have maintained the historical guarantees that price paid would remain usable.... Since filing our report of unusability, and asking for a Groupon bucks credit, all that we have received from Groupon was a regular set of form-letter emails. This issue has not been resolved since early October 2025 when it was made aware to them. Since our initial report, we have moved out of California (where the business was located and had closed their location) and Groupon has been anything but helpful.

I purchased two different orders on 28 Nov 2025 and in less that 24 hours later (today 29 Nov). When I went to order the custom crystal candle holders, my bill was over $60 and this after I purchased the Groupon voucher. Then I noted, what Groupon was showing for the cost that I paid for is NOT what I was getting. Therefore, I requested a refund. I was given 1) because I VIEWED the voucher, I could not get a refund 2) Pop-notifications after the purchase makes the voucher non-refundable, 3) Once I open the voucher from my email, it automatically pays the merchant (this really blew my mind because, if I open without saying what size of candleholder/shipping options I want, how does that automatically generate a payment to the merchant.

I bought 3 treatments for 3 microdermabrasions with enzymes, I went in for a consultation, the merchant changed treatment plan and now since Groupon does not have an actual customer service with a phone number to talk to someone, all I received was several emails repeating themselves at Groupon and giving me a hard time to receive my refund. As of now I have list $292. BUYER BEWARE. FIND A DIFFERENT SITE. SCAMMERS!!!!

The worst of the worst! Groupon used to be a legitimate company, but I am done with them and will never purchase a deal again. I can't believe how many hours on end, months at a time, I have spent trying to resolve an issue and get my refund for a Groupon that was unusable. Their customer service NO LONGER EXISTS. There is no phone number you can call and as of the past month, no LIVE CHAT...only an AI assistance that will drive you crazy going in circles and wasting your time. I purchased a Groupon for about $60 for a massage while on vacation. I read all the fine print. Nowhere did it state that there was a non-refundable $20 fee on top of your Groupon purchase price when you try to redeem at merchant.

I went and got a Groupon Jiffy Lube oil change. They refused to give it to me and told me I had to get synthetic which cost $116 when I tried to get my money back from Groupon. They said they would get back to me and never did nor did they ever give me a refund.

I purchased a Groupon for Front Door Detailing back in June 2025. A few days later, I called for an appointment and the business was no longer in operation. I contacted Groupon to request a credit on the account and I ended up only being able to reach their chat line. The chat told me that I am not entitled to a credit because I did not request the credit within three days of purchase. I requested a phone number to speak with a live person and received a response that I was unable to get any type of credit even though Groupon kept my money and I receive nothing from my purchase.

Bought a coupon a while back. I called and cancelled and then re-ordered the same service with a different price (lower). I was charged for both, Groupon stating that I chose the coupon bucks - which was incorrect, I had requested a refund to original payment on the first transaction. I contacted my credit card who sided with groupon (Imagine that). The credit card company did not attempt to resolve this dispute with me, they only contacted groupon. Poor customer service.

Check shipping price BEFORE ordering from Groupon. It is a complete ripoff considering what Groupon charges as item Price and what the third party vendor charges as "Shipping" and/or "Processing" fees. Worst is that they make the return/refund process very complicated.