Groupon Reviews

Don’t get scammed by Groupon when purchasing the large photo heads! The shipping alone is over $27 per item—I ordered two and was charged $54 just for shipping. I only paid $20 for the Groupon itself, which makes no sense. When I reached out, they refused to offer a refund or any kind of accommodation. Really disappointing experience. Groupon just lost a customer today.

Groupon voucher does not contain bar code required for admission. No groupon support available. Miserable experience. Never use groupon for anything. No refund process or customer support at any level.

Since the first of the month, April 2026, I noticed that there were already two people that were screwed by Groupon's Sam's Club discounted membership. Well, make me the third. On April 7, 2026, I made the purchase for the discounted Sam's Club membership via Groupon. I followed all the necessary procedures to redeem the voucher, and Sam's would not honor it. While chatting with the agents, I was informed that once the voucher has been viewed, a refund cannot be issued. I stated that it is not my fault that you sold me this voucher under false pretenses. Therefore, I have put the charge in dispute.

I purchased a Sam’s Club membership today & was immediately advised that Sam’s Club would NOT honor the Groupon. When I reached back out for a response from Groupon, they stated that because “I viewed” the voucher, a refund was against their policy.

Had purchased a Sam's club membership through Groupon. Good price, I thought, but Sam's turned down my membership. They claim that because I was a former member, I need to renew, at full cost. Nope ...In attempting to get refunded for my failed membership, Groupon basically said No....

Groupon is a scam. I hired a service provider to clean my grout on the tile floors and he showed up for the 2nd appointment (1st appointment he was 3 hours late and had to reschedule) with a carpet cleaning machine and gave up after 5 minutes. I asked for a refund and he was confrontational and said that's not his problem. Groupon dragged their feet for 3 months and then gave me credits. I disputed with PayPal as I want my money back. They denied my request. Now I have to use this garbage service to redeem $266 in bucks. Do not use this crap.

I used Groupon once, purchased an oil change about $75. I couldn't get my truck to town and wasn't aware of an expiration date on the coupon, that information is important especially for elderly (77) with limited driving privileges. Lesson learned, won't happen again with Groupon. I'm not blaming the oil change company, though maybe should, seems that the occasional exception might be a plus for Valvoline.

They took my money and did not provide the voucher for said purchase. Also, they do not have a customer service number where you can handle said issues! They are a garbage company and something needs to be done about them Asap!!

I purchased a Groupon for moving services. They claim you save 72% but they triple the cost with added fees. They refuse to give refunds but it was cheaper for me to go through a reputable company. Buyer Beware!!

A Groupon was purchased 1/29/26 for two jet ski rentals. I noticed about threes later while I was in the process of planning this adventure that they were already redeemed February 1st, so I contacted Groupon and Fly Guys to see what happened. Fly Guys needs a redemption code in order to help me and Groupon will not provided me with that code/number. I have asked for a refund and they will NOT provide it. This is Fraud!!!

They sell unredeemable coupons. Don't return money. I bought a coupon for bowling and the place doesn't take reservations if you use a coupon. You have to come to the place just to learn they don't have free lanes.

Purchased Microsoft Office a month or two ago through Groupon. Installation went smoothly and all products worked. A month or so later nothing works and keep getting a failed activation message and have no means or reinstalling. Not sure about other offers, but suggest purchasing software through software companies. Used PC Magazine and StackSocial sites successfully several times with consistently good results and recommend these alternatives.

They are THE MOST DIFFICULT to deal with - site AI says to contact the merchant and the merchant has NO IDEA WHAT I am asking!!! Groupon Promise: a refund or credit if your experience doesn’t match what you were sold.…IS A TOTAL JOKE!!! I am out over $150.00!!!! I just want a Groupon credit for my two Groupons…guess I will just have to ask my bank to put a reversal on the original charges..CAVEAT EMPTOR!!!

GROUPON IS A SCAM— Stay FAR away from dealing with Groupon. They scammed me out of $110 over Valentine’s Day. I bought the first Groupon for $55.08. It never showed up so I bought another one. They refuse to return my money on the first one. I used the second one with FTD florist a day before delivery. They said they can’t deliver. It will give you your money back and now it was three days since I bought it so Groupon refused to refund. They have no phone number to call them, there is no email for them. You have to find a small chat icon and you talk to an AI person that doesn’t care about anything. Finally, you get a live person and they don’t want to help you.

I bought a Groupon as a gift offering a 70-Mins Swedish or Deep Tissue Massage with Essential Oils, Hot Stones & Signature Facial. I contacted the location to schedule the appointments and was told there is no such offer available. They said I could get a discount if I paid cash. I explained I bought the Groupon and they told me I was incorrect. They then started texting me that I could just bring a lesser amount of cash. I reached out to Groupon for support and was told they spoke to the massage location and everything is fine— no refund would be provided.

Don't buy a Groupon as a gift and then print it! Apparently once you 'view' it, there is no refund option, even if the gift recipient asks for a credit to pick out something different on Groupon. Ridiculous as it hasn't been used, just viewed.

Purchased a Microsoft Office product for occasional home use but less than a month after I installed the product it stopped working. The product key enabled the install and I was able to test that the product was functional at that point. But a couple of weeks later when I needed to create a word.doc it no longer worked. Excel, as well, did not load up. The error message was "invalid product key." The Groupon email contact was well, invalid (didn't work). Got ripped off.

I bought a Groupon for a massage and facial from Style and Elegance by Alexa on February 3, 2026. Confirmation was received at 11:42 PM, meaning it was purchased 18 minutes before February 4. The business's Yelp review said it was closed when I looked on February 7. I asked Groupon for a refund. Groupon told me to contact the business. The merchant told me Yelp was not correct, then told me to refund my voucher. I copied this text exchange and sent screenshots to Groupon on February 7. After two AI chats, three customer service agents, and multiple days, they refused to refund my money. They only provided Groupon bucks, which I am hesitant to rely on after this scam merchant is one of their clients. Groupon is keeping $53.55 of my money at the expense of customer service and trust in their business.

If I could give zero stars, I would. I bought a Groupon for a local spa package a couple weeks ago. I scheduled the service and when I went to View Voucher in the app so the spa could scan and redeem it, it took me to a "Site Temporarily Unavailable" page. I went to their FAQs/Chat and did LITERALLY everything (cleared my cookies, killed and re-started the app, etc.), but none of it worked. Because Groupon does not make available any live support line for help, I was completely stuck and had to pay the full amount of the service out of pocket.

I purchased from Groupon one time. I've learned my lesson. I'll never do it again. On Jan. 30, 2026, I purchased a Groupon for HVAC duct cleaning. The company's name is Eco Air Duct Cleaning. NEVER LET THEM IN YOUR HOUSE!!! They called me within 10 minutes after I purchased the Groupon. We set the appointment for Feb. 2. These people showed up at my house. I told them I only needed the air duct cleaned out. The furnace was being removed the next day. The worker opened the furnace and said I had mold in my duct system and it was now going to cost me 800.00 to clean my air ducts. I said no way. Then, he said he could do an air dry cleaning for 400.00. I still said no. I told him to do what I paid for. He refused to do what I paid for. He said if he did it, it would cause mold to spread all over the house. He said he was leaving and he would tell Groupon to give me a refund. I immediately launched a complaint.

I ordered a winter coat through Groupon from Harvik International. 1 week later it has yet to be dropped off at the carrier although a shipping label was created after 2 days. I would cancel, but that does not appear to be possible since it is technically "in shipping", so I am in limbo. I would not recommend purchasing goods through Groupon or Harvick.

The GROUPON company feels extremely deceptive. I attempted to purchase a BJ’s membership through my phone, but canceled the transaction before it was completed because they claimed a verification email was sent that I need to confirm — which I never received. I then bought the membership directly from BJ’s at full price. Despite that, Groupon still charged my credit card. There appears to be no practical way to reach customer support — no working phone number listed and no response through other channels. The numbers my credit card company provided either disconnected immediately or went unanswered. Very frustrating experience. Please be cautious and monitor your charges carefully if you use this service.

Groupon is running a scam on consumers while making them feel confident with a return policy which they fail to honor. Groupon has a voucher system for redeeming purchases. Some purchases do not include shipping but state that the purchase is refundable for 6 days. Here is where the scam comes in. In order to find out the shipping charges (which are outrageous and more than the cost of the item), you have the "view" the voucher. Once you view the voucher, Groupon will no longer refund the purchase. They have intentionally set it up where you can not know how much it costs until it is too late to refund and when you find out that the shipping charges are so high that you wouldn't even follow through, they have your money and don't have to pay the merchant or refund the customer.

If I could give zero stars, I would. Groupon Merchant Support is, without exaggeration, one of the most incompetent and unethical operations I have ever dealt with. My assigned account manager, Diana **, has been completely unreachable for months. She does not return calls, does not respond to emails, and apparently does not do her job at all. Despite multiple written and verbal requests to pause campaigns and close my merchant account, my campaigns were never turned off. Groupon continued running them anyway, generating customers and obligations I explicitly told them I would not accept. This is not a misunderstanding — this is willful negligence.

Similar to the thousands of other complaints… Emailing back and forth with Groupon for a refund when the merchant cancelled a service due to no fault of my own. Issue not resolved. Basically Groupon stole $60 from me. Will be escalating to the BBB and considering legal action to hopefully save others from their scam tactics.

I gave them $36. 3 months ago, trying to get just a pedicure. I have tried three companies with them and none of them can do it. They either won’t do it in the morning or they wanted a deposit just to make an appointment. They refused to give me my money back. All they wanna do is keep putting it on Groupon bucks, which I can’t use, so they’re gonna keep the money, and they know it. So that’s a scam.

2 Groupons that I had expired and the businesses closed, it was about 6 or 7 emails back and forth with customer service only for a $20 Groupon, it wasn't worth my time. And the issue never got resolved. It was a lot of back-and-forth. Groupon was great about 10 to 20 years ago. Now it's garbage, don't support their business.

On 3rd Jan 2026, Groupon sold me a voucher of a spa which was a sham company. Numbers don't connect to, website and insta handles are dead and on the same address there is another salon. I have been trying to reach to customer care and getting a standard response we will get back to you. What a frustrating and pathetic customer experience by onboarding sham companies without vetting the merchants.

I am writing to formally complain about my unresolved refund request for an activity purchased in Key West. On the day of the scheduled activity, I attempted to cancel and request a refund the same day after realizing I would not be able to attend. I made multiple attempts to contact Groupon customer service but was informed that my request could not be processed because it was “after hours” and would be handled during normal business hours. Relying on this information, I contacted the merchant directly. The merchant clearly stated that they could not assist me and that all refunds must be handled solely by Groupon.

WORST EXPERIENCE OF MY LIFE! TERRIBLE CUSTOMER SERVICE! On our honeymoon, we extended our stay at a hotel through Groupon and greatly regret it. They use third party booking companies and then don't make the reservations and claim to open tickets that will be resolved in 7 days, while you're stranded on your honeymoon sleeping in our car for 2 nights. BEWARE! NOT WORTH IT! Stay away from Groupon! It has been 10 days since they left us stranded and still claim to be "looking into it". I have opened a BBB complaint and a claim with my credit card.