Groupon Reviews

They refused to stand up for what was right, and told me that they must do whatever their vendors say when it comes to redemption guidelines and adding additional charges as a surprise to the customer. Groupon is not there to protect the customer.

I had a very unpleasant experience with Groupon. I purchased parking at Park Whiz for the Philadelphia Airport. When I arrived at the lot, I was told that there was no shuttle to the airport. I was not informed that this was the case ahead of time. It was never mentioned. I could have missed my flight because I was unaware that there was no shuttle to the airport. This is unheard of! What is the point of parking at an airport lot and not being able to get to the airport! That defeats the whole purpose. I had to spend additional funds to get a ride to the airport, and a ride from the airport, when I returned from my trip. Groupon did not disclose that there was no transportation to/from the airport. Not a good way to run a business.

Purchased Groupon, merchant wouldn't honor. Groupon did nothing. Waste of time and money. Many merchant don't have a good product/service that's what they are on here in the first place.

I purchased two massages. The massage company kept prolonged in my sessions and advised me to cancel and get a refund and when I try to refund one of my tickets that I bought Groupon refused to refund me one but refunded me the first one. This is totally unacceptable so they just took my money. I will never use this app again.

I purchased a moss cleaning service. The vendor does not accept Groupon bucks. I demanded a refund for falsely advertising a non participating business. I was promised a refund but they never issued it. Beware, this is the worst scam I've ever seen.

Purchased a wine deal on Groupon for Mother's Day. $68 for 18 bottles of wine through a vendor Swirl. After making the purchase and trying to redeem on the vendor's website, I was blown away to see there was a shipping cost of $39.95 required at the time of purchase PLUS taxes in the amount of almost $19!! After pondering for a couple of days, I requested a refund through Groupon who stated that I was outside of the refund period. They would only offer Groupon bucks and I declined. I'm done with them. Won't use them again. Deceptive at best.

Beware of their scam! They scammed me for the Bay Aquarium, and I bought three tickets. When I arrived, which is very far from my house, they said that they don't work with groups. So, I paid directly to them and later on, contacted Groupon to follow up. At first, they said that they would fix the issue, and then they said that they needed a written document from Bay Aquarium! Don't fall for them. It is a scam.

BUYERS BEWARE!!! SCAM!! I purchased several vouchers from Groupon for various activities while on vacation. A couple of the merchants were unreachable, the venues were closed and they did not have a phone number they could be reached. I contacted Groupon for a refund for the vouchers where the merchants were not able to be reached. Groupon told me that they could not refund me my money because although the merchants had been experiencing difficulty honoring vouchers, that there system was up and running properly now. Only thing is, I AM NO LONGER ON VACATION. Groupon said, well can you gift the vouchers to someone? HECK NO!!! I WANT MY MONEY BACK!!! IT'S A SCAM!! DO NOT USE GROUPON!!!

4/20/26 I purchased a Groupon voucher for Justyling.com 3D personalized Crystal photo. After unsuccessfully trying to edit my photo on Justyling.com I contacted the Justyling customer service who confirmed that the original site Justyling.com no longer supports the Edit/Personalization on 3D photos and that Groupon vouchers are not accepted on their new platform **. This means the voucher I purchased though Groupon is not redeemable. 4/24 I contacted Groupon and customer service rep Vaidehi stopped responding after I asked for a refund. I tried to stop the payment though PayPal and PayPal contacted Groupon.

OMG! I will never deal with this company again! Never done it before. Didn't understand why the Launch in Warwick RI had an address of NY but I thought it was their headquarters so I ordered a gift card for my grandson. But I could only seem to get Groupon, not buy from the store online itself. When they went to use the coupon they couldn't because it said NY. Then I had to contact Groupon and only talked to a bot in messaging. There are no phone numbers for customer service. They don't want to talk to people. The staff are a bunch of rich people from Germany, Sweden, and other foreign countries. They refuse to give me my $25 back or even transfer it, they just wanted my $25. Greedy greedy people. You are just making them richer. Do not use Groupon, for your sanity!

Groupon charged me twice after its checkout threw an internal error, then refused to refund the duplicate charge to my credit card. Instead, they pushed Groupon Bucks - which feels like a way to trap customers into spending even more on their site after Groupon makes the mistake. A duplicate charge caused by their own system should be refunded to the original payment method, not turned into store credit. Terrible customer support and very questionable business practices.

Terrible! I purchased a guided kayak trip. I attempted to reach the vendor over the course of three or four weeks. I found four different phone numbers for them and tried all the numbers and left messages. No contact. I finally had to book with a different kayak guide. Groupon refused to refund my money, they instead gave me Groupon bucks, which I have no intention of using. Numerous navigations through their “support” and there was no resolution they kept the money. Wow! I would think that Groupon would be embarrassed at all the horrendous reviews. Terrible “refund” policy… incorrectly named, because they refuse to give a refund.

Don’t get scammed by Groupon when purchasing the large photo heads! The shipping alone is over $27 per item—I ordered two and was charged $54 just for shipping. I only paid $20 for the Groupon itself, which makes no sense. When I reached out, they refused to offer a refund or any kind of accommodation. Really disappointing experience. Groupon just lost a customer today.

Groupon voucher does not contain bar code required for admission. No groupon support available. Miserable experience. Never use groupon for anything. No refund process or customer support at any level.

Since the first of the month, April 2026, I noticed that there were already two people that were screwed by Groupon's Sam's Club discounted membership. Well, make me the third. On April 7, 2026, I made the purchase for the discounted Sam's Club membership via Groupon. I followed all the necessary procedures to redeem the voucher, and Sam's would not honor it. While chatting with the agents, I was informed that once the voucher has been viewed, a refund cannot be issued. I stated that it is not my fault that you sold me this voucher under false pretenses. Therefore, I have put the charge in dispute.

I purchased a Sam’s Club membership today & was immediately advised that Sam’s Club would NOT honor the Groupon. When I reached back out for a response from Groupon, they stated that because “I viewed” the voucher, a refund was against their policy.

Had purchased a Sam's club membership through Groupon. Good price, I thought, but Sam's turned down my membership. They claim that because I was a former member, I need to renew, at full cost. Nope ...In attempting to get refunded for my failed membership, Groupon basically said No....

Groupon is a scam. I hired a service provider to clean my grout on the tile floors and he showed up for the 2nd appointment (1st appointment he was 3 hours late and had to reschedule) with a carpet cleaning machine and gave up after 5 minutes. I asked for a refund and he was confrontational and said that's not his problem. Groupon dragged their feet for 3 months and then gave me credits. I disputed with PayPal as I want my money back. They denied my request. Now I have to use this garbage service to redeem $266 in bucks. Do not use this crap.

I used Groupon once, purchased an oil change about $75. I couldn't get my truck to town and wasn't aware of an expiration date on the coupon, that information is important especially for elderly (77) with limited driving privileges. Lesson learned, won't happen again with Groupon. I'm not blaming the oil change company, though maybe should, seems that the occasional exception might be a plus for Valvoline.

They took my money and did not provide the voucher for said purchase. Also, they do not have a customer service number where you can handle said issues! They are a garbage company and something needs to be done about them Asap!!

I purchased a Groupon for moving services. They claim you save 72% but they triple the cost with added fees. They refuse to give refunds but it was cheaper for me to go through a reputable company. Buyer Beware!!

A Groupon was purchased 1/29/26 for two jet ski rentals. I noticed about threes later while I was in the process of planning this adventure that they were already redeemed February 1st, so I contacted Groupon and Fly Guys to see what happened. Fly Guys needs a redemption code in order to help me and Groupon will not provided me with that code/number. I have asked for a refund and they will NOT provide it. This is Fraud!!!

They sell unredeemable coupons. Don't return money. I bought a coupon for bowling and the place doesn't take reservations if you use a coupon. You have to come to the place just to learn they don't have free lanes.

Purchased Microsoft Office a month or two ago through Groupon. Installation went smoothly and all products worked. A month or so later nothing works and keep getting a failed activation message and have no means or reinstalling. Not sure about other offers, but suggest purchasing software through software companies. Used PC Magazine and StackSocial sites successfully several times with consistently good results and recommend these alternatives.

They are THE MOST DIFFICULT to deal with - site AI says to contact the merchant and the merchant has NO IDEA WHAT I am asking!!! Groupon Promise: a refund or credit if your experience doesn’t match what you were sold.…IS A TOTAL JOKE!!! I am out over $150.00!!!! I just want a Groupon credit for my two Groupons…guess I will just have to ask my bank to put a reversal on the original charges..CAVEAT EMPTOR!!!

GROUPON IS A SCAM— Stay FAR away from dealing with Groupon. They scammed me out of $110 over Valentine’s Day. I bought the first Groupon for $55.08. It never showed up so I bought another one. They refuse to return my money on the first one. I used the second one with FTD florist a day before delivery. They said they can’t deliver. It will give you your money back and now it was three days since I bought it so Groupon refused to refund. They have no phone number to call them, there is no email for them. You have to find a small chat icon and you talk to an AI person that doesn’t care about anything. Finally, you get a live person and they don’t want to help you.

I bought a Groupon as a gift offering a 70-Mins Swedish or Deep Tissue Massage with Essential Oils, Hot Stones & Signature Facial. I contacted the location to schedule the appointments and was told there is no such offer available. They said I could get a discount if I paid cash. I explained I bought the Groupon and they told me I was incorrect. They then started texting me that I could just bring a lesser amount of cash. I reached out to Groupon for support and was told they spoke to the massage location and everything is fine— no refund would be provided.

Don't buy a Groupon as a gift and then print it! Apparently once you 'view' it, there is no refund option, even if the gift recipient asks for a credit to pick out something different on Groupon. Ridiculous as it hasn't been used, just viewed.

Purchased a Microsoft Office product for occasional home use but less than a month after I installed the product it stopped working. The product key enabled the install and I was able to test that the product was functional at that point. But a couple of weeks later when I needed to create a word.doc it no longer worked. Excel, as well, did not load up. The error message was "invalid product key." The Groupon email contact was well, invalid (didn't work). Got ripped off.

I bought a Groupon for a massage and facial from Style and Elegance by Alexa on February 3, 2026. Confirmation was received at 11:42 PM, meaning it was purchased 18 minutes before February 4. The business's Yelp review said it was closed when I looked on February 7. I asked Groupon for a refund. Groupon told me to contact the business. The merchant told me Yelp was not correct, then told me to refund my voucher. I copied this text exchange and sent screenshots to Groupon on February 7. After two AI chats, three customer service agents, and multiple days, they refused to refund my money. They only provided Groupon bucks, which I am hesitant to rely on after this scam merchant is one of their clients. Groupon is keeping $53.55 of my money at the expense of customer service and trust in their business.