Groupon Reviews

I called them to cancel my purchase. Now I've been on hold for 50 minutes... I should've just gone to a travel agency.

I bought a Groupon for a shotgun experience and was unable to schedule an appt according to the Groupon website so I emailed Groupon, which I have done in the past and was satisfied with their help. Except this time, I was contacted by the someone named Valli, who obviously did NOT read my original complaint and sent me some pre-typed response. I asked to have someone else aid me in scheduling an appointment to which they sent me another pre-typed response, which again did not help me with my problem or in any way highlight the trouble I was having with this business. So Valli did not want to try to contact the company, the next email I received was a refund for the Groupon. I didn't purchase the Groupon to have it refunded with no effort made on Groupon's part. Sincerely VERY disappointed & this customer rep was clearly LAZY so I hope someone from Groupon sees this since there is no other way of contacting them except via email.

I purchase 2-60 minutes massage for $30 each. I was never able to make the appointment because this business never answer the phone. I filed a dispute with the bank and the bank gave credit of $60 dollars and I don't know what Groupon told the bank that they charged again. On the top of that it says on the app that I already used those massages. DO NOT DO BUSINESS WITH GROUPON. THEY ARE SCAMS. And this is the address where you should never buy massages 12085 Southwest Hall Blvd Tigard OR 97223 Phone (503) 568-5746.

Unfortunately my mam had a serious cancer scare and wasn't able to go on a trip bought with Groupon. We rang customer services and explained calmly what had happened and asked for a refund or a longer time schedule to visit. They simple didn't take this serious and basically blamed it on us. We shall not be using Groupon anymore and recommend you not to either. Very disappointed.

Groupon is posting a business listing of my company that misleads people to thinking that I offer Groupon discounts. I very specifically choose not to market through Groupon and do not wish to have my business name associated with them at all. They had us listed as a day spa doing beauty treatments. We offer medical and therapeutic massage and have worked very hard to gain a reputation for that. Our website specifically states that WE ARE NOT A SPA. Furthermore they are advertising pricing that expired in Jan 2015 and causing troubles for me there. They should not be allowed to list a business without consent.

States 40% discount when purchasing a $25 coupon but in small letters it states there will be a 20% commission added to the bill before the discount. This is the first time it happened for a dining discount and don't know whether the restaurant request it?

If you get a bad charge on your CC from these folks, good luck getting it resolved. The people that communicate with you are robots pretty much. They follow certain email template. They don't even read your email before they answer you. They just send you a generic email. Probably to discourage further complaints. They promised to put back a bad charge to my account which I believed them and thought the matter was closed. Well a month later when I scanned my statement, the credit was NOT there. These people are absolutely ridiculous in their way of customer service and handling of your money. I will never buy from them again.

I needed to get a refund on an item, the vendor refused to honor. I have sent 14 emails and called 5 times and cannot get them to take care or respond. Absolutely no customer relations. I will turn them and the vendor into attorney general for theft.

I ordered two items to be shipped to my address which previously I updated over a year and a half ago. The billing address and credit card was updated way before I placed the order. The orders, however, both shipped to a 2-year old address. I contacted them BEFORE they shipped but was told by multiple service reps that since it was not within 2 hours of placing the order, they could not change the address or refund me. But it was THEIR mistake, and the items hadn't even shipped yet! I brought this to their attention, and they came back with this candid reply (both on the phone and by live chat) saying how I could've updated my shipping address to the correct one before I placed my order... Even though I had JUST told them my shipping address WAS updated BEFORE I placed my order.

Consumers beware. Groupon has the worst customer service. They play games and act like they are trying to help but the truth is, they are doing the exact opposite. You make a purchase and it doesn't go through so you buy the item somewhere else, just to find out the sale when through hours later. 2:30 am to be exact. You have 2 hours to cancel yet who is up at 4:30 am?? Very sneaky!! Now the item is at the post office waiting for me to be inconvenienced once more to take time out of my day to pick it up. People stay away, don't give them your business. There are much better sites with better deals and much better customer service out there.

On July 13 I purchased a Groupon to have my sofa cleaned. I called A+ Air Care LLC to schedule the appointment and received no answer. I left a voice message and waiting for a response. After not receiving a response after one week later I contacted the company and left a second message. Two days later I received a call from a technician who scheduled it for two weeks later. When the technician arrived he looked at the sofa and stated that he was not able to clean it due to the fact that it was microfiber.

Customer Service department is terrible, they will not speak to you in person, only via email. Even through email it takes them 5+ days to respond. I have been requesting a refund on a hotel booking I made, when I arrived to check into the hotel with my family of 4 the room was not available. I booked a double queen, the hotel only had a room with one bed available. Check in time was 3, I waited until 3:30 and the room was still not available. When I requested to speak to the manager at the hotel I was told by the receptionist that he was not there and she didn't know when he was coming back. I told the receptionist that was unacceptable, and that my family of 4 could not share one bed. I paid for a room with double beds and that's what I expected.

I placed an order with Groupon. I then contacted the company I purchased the Groupon for in order to schedule an appointment. I didn't like the company's customer service so I decided to cancel the Groupon. This was all within hours of purchasing the Groupon as they have a 3 day order cancellation window. The order was cancelled on the screen. I checked and refreshed my screen several times to be sure. Approximately 5 days later, I went back to Groupon to see another order. My original cancellation was null and void. The order was back active on my Groupon account. I contacted Groupon about the matter and they gave me "Groupon bucks". I'm not saying don't use the company, but use caution. No matter what the fine print says, ALL ORDERS ARE FINAL.

I am a small business owner, who just opened shop and was contacted by Groupon. The rep who was trying to get on board was amazing, had a great sales pitch- awesome communication- basically I felt comfortable offering a deal with Groupon. I offered that deal 8 weeks ago, and I have not seen ANY payments. We have honored their deals, and have come out of pocket to cover. I would NOT recommend Groupon for small business owners. My exact quote from them was, "There is some type of weird communication between our bank and yours." I do not even know what that means. Everything else comes through just fine. As I read through reviews, this seems to be a consistent problem - and we are now filing suit for the hurt to our cash flow. I have emailed and communicated with several people - making sure I leave a paper trail for my attorney - to no avail.

When I first started using Groupon they seem to really care if you had a problem with the company and would refund you if there was an issue. The last two companies that I bought from have been horrible!!!! The last one being elegant image for laser Lipo 4 treatment for $125. They did not work and I was told that they would only work if you get nine treatments. The first four are just so you can test out how it works. I was never told that by Elegant Image or my Groupon upon purchasing.

In Nov 2014 I purchased a Groupon for the Democrat and Chronicle. The paper was delivered from March to May. After 2 months, the subscription stopped. The subscription was paid for 1 year for weekends. The paper stopped July 18, 2015. I have emailed both Groupon and Democrat and Chronicle. I was told Groupon didn't pay them. I have the payment withdrawn from my credit card on 5/17/15. I won't ever purchase another item from Groupon or order the newspaper until this is resolved. I feel like Groupon is ripping us off.

CONSUMERS BE AWARE!!! I have purchased many Groupon voucher before. But unfortunately being a valued customer means nothing to Groupon. I had recently purchased a voucher for a three day getaway to Smugglers on the Beach in NSW for my parents' Christmas present. Once my mother had contacted Smugglers to book the dates they told her that it was their block out period and she was unable to book on these dates even though this was not stated on the voucher! Smuggles continued to tell her that the block out dates had been written incorrectly by Groupon and that the matter remained with them.

Given their name and the discounts they quote on their website, it's obvious they are trying to convince you that they provide some sort of deal. Not so. I have researched about a dozen items this morning and for every one, the Groupon value was way overstated and I could find a better deal elsewhere.

Called CS for a problem. Wait time was 40 to 60 minutes! Are you kidding me? Will never use Groupon again. They should not be in business if they can't service their customers. What a joke.

I have bought T-shirt in Groupon website. I did not received the product and zero help from Groupon. Waste website. No guarantee that the product will reach you. If you get your product, you are lucky guy. I hate this website.

It worked for about 2 months. Then it starts going through a power cycle. I called Samsung and got a case with them. Then they kept telling me that they were trying to locate someone in my area to repair my TV (I live in NYC). I know I have a lot of shops around me. Then the warranty expired. Samsung closed my ticket right after the warranty expired without contacting me. They won't repair it. So I had to call Best Buy. They repair it for $300. They replaced the motherboard. So don't buy and waste your money. Not to mention the TV took 4 months to show up.

I bought a groupon but did not use it within the Groupon deal time limit. I was not concerned about this since my money would go toward services at the business, i.e. "Groupons never expire!". I contacted the merchant to ask what products were available and was told that I had scheduled an appointment and not given 48 hours cancellation notice per their groupon and I had forfeited my $229. Firstly, I never scheduled the appointment! Secondly, the merchant's statement re: forfeiture of money paid states only "48 hours cancellation required" and nothing about failure to cancel resulting in redemption of gift certificate.

Having purchased an item on 15 Jun 15 with expressly stated delivery terms of "within 10 working days." I am now at 26 working days later and no item or decent resolution from Groupon! Despite having contacted the supplier direct (ignore all e-mails and their website address does not work) and Groupon several times, I have had no satisfactory answer.

I placed an order last week and was advised that it should ship within 24-48 hours. I didn't even receive the shipment confirmation email until this pay Wednesday saying my order "shipped" and to allow 24-48 hours for tracking to be updated. To this day my order has not even been shipped out and only a shipping label was created. I called and they said it should ship any day now and I advised that it doesn't make sense. You send an email saying it shipped but it hasn't? And he said that's their policy. Never again will I do business with them again and they have awful customer service.

In Nov 2014 I purchased a Groupon for the Democrat and Chronicle. I started the subscription in March 2015. After problems with my computer I called the newspaper and they took all my information including the code on the Groupon. The paper was delivered for 2 months although the Groupon was for weekends for a year. I called customer service at the paper and was told that Groupon did not pay them. I proceeded email and call Groupon. They replied that they were looking into the problem and be patient! Well, after being patient through several emails and phone calls I still don't have a paper! Groupon sent the code again and I went through the process for delivery. Here it is again on a Saturday and I was not delivered a paper. When I first started with Groupon there were no issues but now the company service leaves a very sour taste in my mouth. I will NOT deal with this company any more.

Groupon had a deal on Lasix Surgery. Instead of four thousand dollars, it would be two thousand. I was told to call a phone number to book my appointment. I thought it was strange that I didn't reach the actual salon. That day, I left work early to be there on time weeks later, I showed up for my consultant. The manager at the spa said I wasn't scheduled. She told me that whoever booked me was famous for not letting the business know that they scheduled people. There was no way they could see me. While there I chatted with the manager and realized that the surgery wasn't for me. They said I was not a good candidate. I told them I wouldn't reschedule.

I purchased thru Groupon a vacation package Tour of Bangkok, Hong Kong, and Dubai with Airfare for my family and 2 weeks after we purchased it we were informed by the Tour Operator that the travel dates have changed and they can not honor the dates we purchased the tour for. I am trying to get my money back and keep going back and forth between the tour operator and Groupon. No one is seems to own the issue and willing to help!

I have purchased a refurbished vacuum from Groupon. It arrived broken. Order **. I purchased gutter cleaning services that CLEARLY stated a roof inspection. The company arrived to perform the cleaning services and stated that Groupon added the roof inspection to his service listing to make it more marketable, but he stated he's not at all qualified to do that. Order **.

I received two clothing items, bally capri leggings. Tags indicated xl and what was ordered. I washed and dried according to instructions. Unable to wear as these are very tight fitting for xl. I had ordered and received two other bally capri leggings earlier and was very pleased with the fit and feel for xl. Obviously the two recent items were not tagged correctly. Spoke to a customer rep along with a supervisor. Was told these items were not returnable and was supposedly noted on my initial order? Did not see that listed.

I purchased a Groupon for lodging that I was unable to use. The Sunlight Adventure Lodge was a ski resort and completely abandoned. It was down a very remote, desolate road and it appeared there were no lights on and no other guests. Consequently, I left the area after a one hour drive in search of it. I could not reach Groupon by phone or email to discuss. I have unsubscribed from all emails subsequently but continue to receive them. I do not like to do any business with companies who are unreachable.

I purchased a bonsai double drop raceway water slide from Groupon. It arrived late and covered in mold. Except for the mold it appeared in new condition so I assume they stored it in a wet area. I contacted Groupon and they informed me that I could return the product and receive a new slide a month later. I asked if they could make an exception and ship me a new one immediately seeing as summer would've been over by the time they could've gotten a new slide back to me but they refused. I will never purchase anything from Groupon again.

I have some vouchers that are expired. When contacting the vendors they state Groupon has to issue another redemption code for orders to work. I've had 5 from customer service email me they are working on it and of course nothing comes except "sorry for your bad experience". Then when I get back to them this week one states "oh good news, this is rectified and you just need to call the vendor at" and gave me a 310 number. This number went to some Bungie company, yea.

I purchased Metro Salon Groupon for $99 and was trying to make an appointment. They cancelled my appointment couple of times. I went today and Hairdresser told me that she would only do my hair if I tip her $50. This is fraud and this kind of business should be closed down.

We purchased 2 Groupons for race car driving in Louden, NH but every time we tried to redeem the certificates there were no times available or not sufficient instructors. We were told this again and again for months until the Groupon expired, and now with only the minimal value of the Groupon we are not able to utilize it because the price is way beyond our means! Then we tried to purchase a luggage set recently only to be told (after inputting our credit card info) that it was sold out but each time we go onto the Groupon site, the same luggage set is being offered!! We may be done with Groupon..... much too frustrating!

My wife purchased a voucher where the value was grossly misstated. The vendor would also not honor the terms of the voucher allowing us to use the amount spent against anything in the restaurant. Contacted Groupon and forgot about it. They responded offering credit and then sent a follow up email to chase us up. Received credit soon after responding. Can't ask for more. I know there are a lot of bad reviews and that's why I made the effort to write this and give credit where credit's due.

As of June 27, 2015 Coco Key water resort 11320 Chester Road Cincinnati, OH 45246 has displayed a sign on its door stating that they are closed once again due to the park's disinfection systems. This is the second time this has happened to me. I bought a Birthday Party Package through Groupon the first time the park closed and was not informed of the resorts closing nor was I compensated. I was told I had to use the party package at a later date. I call and made reservations for the party for Sunday June 28, 2015 and the park closed again without informing me again. I found out they were closed when I decided to call and confirm my party reservations and was told they were closed until Wednesday.

3 of the Groupon businesses I have recently contacted are flaky. One was a hair service and only works 3 days a week. Couldn't get me in for several weeks. Calls me to tell me she's got a cancellation. I schedule it. Relieved as I wanted to get my hair done before I left for vacation. The morning of my appointment I get her text that she needs to cancel because her kid was sick. Okay I understand things happen but she didn't even make an attempt to squeeze me in somewhere on her time because she inconvenienced me greatly.

I have recently been very displeased with Groupon's customer service regarding the problems I encountered with my 1st ever order with them. I ordered a lens kit for an iPhone for a birthday gift. I received the package in the mail and I was so excited. I opened it up to make sure everything was okay with the order - which wasn't the case. Seeing as the birthday was a few days away from the time I noticed the problem, I called Groupon's customer service. They told me I would be contacted within 48 hours, from the Good's team, to get the issue resolved and have the other lens mailed to me. No such phone call came. I called back a second time, and was told the same spiel - I'd get a phone call so they could send me my lens. No such phone call came, again. Agitated, and almost three weeks later, I called them for the final time.

I received an email regarding an order that I did not place. When I emailed / called about canceling I was informed I accidentally ordered the product, it was too late to cancel and there would not be a refund issued. Basically Groupon can stick anyone with a bogus charge while standing behind a BS claim that it's my fault and I have to deal with it. Stay away from this service and their products.

I purchased tickets to a soccer game as a Father's Day gift for 2015. Instead of sending me the tickets, Groupon required that I go through the Cal Bears website and enter a code to redeem the tickets. I spent hours trying to enter the codes correctly. The fine print tells you there's no way to guarantee your tickets will be together!! What?!! Who wants 2 tickets that are not next to one another?!!

I purchased a Groupon for Gobble for $86. When it completed, it stated that I would be sent a link to share with my friends, and that if 2 or more purchased within 72 hours, we would each get $19 refunded to our credit cards. I shared. They clicked the link and bought. Now, after over a week of back-and-forth with their customer service dept about why we did not receive the $ back, they tell me that "oh - your friends didn't click the link to buy their deal!" Really? I stood right next to them when they did it. Right here in my office. This ridiculous reply came after 8 emails stating possible reasons why we didn't get what we were promised. Unfortunately, none told the true story. They just didn't want to give us the cash back! Liars.

I bought a great deal on Groupon for a balloon ride with my kids at downtown Disney World, Florida. I was there for 2 weeks and tried several times to ride that balloon with my family, only to come find out it was never running/working due to weather/wind. I just felt it was a complete waste of my time to try and even do this and all I want is everyone to know -- SAVE YOUR MONEY AND DON'T DO IT! Save the frustration because they will never take the balloon for a ride WITH ANYBODY!!!

I booked this Groupon for my family of three. Upon arriving in Cancun at the Grand Oasis I was told the Groupon was for two adults. When I bought the Groupon there was a drop down box to list the number of people booking. I clicked three adults. When we arrived at the resort I was told the room was for two adults not three. I called Groupon to inquire and was told the offer was for two adults. We had to pay an additional $100.00 per day for our son to stay in our room. Why in the world would I buy a Groupon for two adults knowing our son would be traveling with us??? Why didn't Groupon title the offer Vacation for Two Adults rather than be underhanded and misleading? This is definitely a case of false advertisement.

I bought a Brilliance New York hair dryer from GROUPON in Feb. By May it was blowing cold air. Groupon did not care and CONTINUES to sell the product and will NOT allow me to post a real review of the product. Brilliance New York want close to 75$ to return and replace the product!

I ordered a set of Monster Cable 302-XLN Audio Cable from Groupon and it took 3 weeks for me to receive my order. And if that was not bad enough because I complained about how long it took to get my order, they sent me defective RCA's to boot. My RCA's came to me with one of the lead wires twisted and smashed. I would have sent them right back but I needed to finish up my car audio install. So I used them anyway and just hoped and prayed that they would not malfunction. Well so much for that because I started having problems with the right side of my cars speakers playing really low and with distortion when I first start my car up. So I dealt with it for a few weeks hoping it would go away on its own.

I just purchased a watch from Groupon that was listed at 39.99 originally $750. This was suppose to be is a American made watch with Japanese movement. However it turn out to be a Chinatown knockoff with made in China on the watch. Buyer beware.

Someone stole my Groupon account, changed my email on there and then proceeded to use the credit card I had saved with Groupon. They made at least 3 purchases using my account information.

I will never ever purchase from Groupon again. I purchased a groupon about an hour before me trying to check in and was told there was no reservation. After calling the Congress Hotel to make sure I would be able to check in.. Then I made the purchase of a room for $154 - so with that being said I went on to make a purchase thru Congress for around or about $160 - not a big difference in price. After contacting groupon to see about the money I paid I was then told I wouldn't be able to get a refund or Groupon bucks a stay at the Congress hotel due to a "NO SHOW." I feel terrible for even going there and making the purchase at groupon.. I've never had such horrible customer service in my life. That's basically 2 days of work for me thrown into thin air. I was a no show.. How when I went in and purchased the room within the same hour and not to mention the room I paid to stay in was terrible. I feel horrible and very sad by this experience..

I returned the wrong items, which Groupon admitted that they received, but they have told me on the phone and emails that they can't return them. They are thieves. The items were so expensive. I will never buy anything through Groupon. Please stay away.

I purchased 2 electronics from Groupon after seeing their products were a few dollars cheaper than their competitors. I quickly have realized why. They are running a complete scam. I purchased a HTC refurbished phone for $199. When I received the phone OVER A MONTH after my online order was placed, it looked like someone took their phone out of their pocket and dropped it in a random shipping box. I tried to contact customer service to return the phone and could never get anyone on the phone. Each time I called it said that the hold time was over an hour, and even when I waited no one ever came on the line (over an hour later). I was not able to return the phone and can't use it because it is in worse condition than the phone I was trying to replace.

Booked hotel in groupon: I have not used this groupon. This hotel was too away from my location. I immediately called to groupon (out of service hours) and even reached hotel reservation to cancel my reservation. They asked to reach out to groupon. I already spoke regarding this on email and phone. Previous support rep said that he will work on it. No response from him. No refund on my groupon. I reached support many times and got the same response every time.

My family and I were prepping for a trip to the Dells in Wisconsin. And I looked up tickets for the Army Ducks. At first glance when shopping Groupon I thought, "Wow, what a deal!" Four tickets normally cost $120, but my price was only $75. So I bought them. Later, I clicked on the hyperlink that took me to the vendor that sells these tickets year round for these boat tours, and they were cheaper than Groupon! I was irritated when I saw this. Groupon...not only did they inflate the prices to make the mark down look huge, the final mark down wasn't the best deal after all. I contacted customer service about this, they acknowledged the fact that I was correct, offered a refund. I asked if they could just price match it to make it simple. They said no. Lesson learned, don't be a sucker, it always pays to shop around.

I purchased a Groupon from PrinterPix on 4/28/2015. A phone conversation with PrinterPix, two weeks from the order date, included an excuse of material unavailability, an apology, and an assurance my order would be shipped out at the end of the week. A month after my order, an email to Groupon resulted in a refund. On the same day I received another groupon solicitation for PrinterPix stating, "seriously, this is a great deal."

This seller does not care about customer satisfaction, just worry about making money and fooling consumers. They sold defective item and refuse to return just because of their 14 say return policy. The item was sold in winter and can't be tested until summer which is obviously out of the 14 day window. But what they only care about is their 14 day return policy.

Buy a coupon, use it, then Groupon asks you to review your experience. If your experience is good your review is posted, if not - well I had to ask after a pretty vile experience at a restaurant using a Groupon voucher. After posting, my review did not show up. In fact the only reviews were over a year old but favorable. I contacted Groupon customer service to be told my review would go to third party agents, but they do not know who. I think the whole review system needs revisiting if Groupon needs to maintain any degree of objective business. Personally I am concerned that like many other review-based online sites Groupon is selectively using the reviews customers provide for their benefit. Not good.

I had to have an urgent dental check up and Groupon listed a deal for a dental office near me.. The deal ended up have a wrong phone number listed, also the website was not working so I couldn't call and make an appointment... I had to call and wait on the phone for an hour to talk to someone. Now, I have to wait 10 days to get my refund back to my credit card... My tooth is absolutely killing me and now, I have to wait 10 days to get my tooth fixed. Terrible company that doesn't verify its deals.

First - ordered a cruise around the sound in Seattle (4 tickets total) when we arrived only 3 where available so our guest whom were visiting from NY didn't get to attend :( !!! SHAME ON THEM. Second - I made a small order of product and my address change did not go through due to their website. After many hours and days on the phone I have nothing but a bunch of excuses and a few lies. This company took my money and gave me nothing but a headache.

I used Groupon to purchase a mixer on 4/28/15. The next day, I found the same mixer for $40 cheaper. That being the case, I attempted to cancel my order (through the Groupon page and via phone) and was told I could not, even though the order has not yet been processed. It seems that order must be cancelled within 2 hours. That being the case, I confirmed I could return the order for a full refund, no questions asked. When I received the item, I printed out the return slip and mailed it back the next day, without even opening the package. I was told that it could take up to 3 weeks to get my money back, but it normally doesn't take that long.

I ordered a play center for my cats which became an attractive offer only after the inclusion of a one day discount code. I ordered it on the day of the discount, admittedly at the last minute (27th). I have an e-mail confirming the order was on the 27th. My account states the order was on the 27th, but Groupon claim they did not receive the order until the 28th and omitted the discount and charged me the full price. Despite the fact I have sent them proof of my purchase on this date, they will not even reply to my e-mails. Do you have any advice?

So I saw a groupon for a hotel stay. I saw the ending date and kept checking it daily while I saved up for our get away. So Thursday I had the money for the groupon. I pulled up the site, picked my day and the book button wouldn't work??? So I try other computers and my iphone all the same-- book button don't work and it DON'T say the deal is over or anything so I email them. I get a email back saying someone will contact me and no one does until I message them again. I get this message... "The deal for Roomba Inn Daytona Beach has closed and is currently in the process of being taken off the site." If the deal is done why is it still there? Why don't it say it? Now I'm going to have to pay this hotel more money than planned so less cash when I'm there.

So, I purchase from Groupon all the time. Sometimes the products are great, sometimes they are less than perfect in quality, but I understand that with any purchase online there is always a chance it will not look the same in person. This is the first disappointing experience I have had with any of my purchases. My item was stolen out of the mail. I first tried to contact USPS but was told that because insurance was not purchased I was out of luck. I then turned to Groupon, explained the situation, and even though they fulfilled their end, they still offered me a full refund (including shipping costs). I am very pleasantly surprised by their service.

The Therapeutic massage Groupon from TEAL is a SCAM!!! They title their Groupon, "60-Minute Therapeutic Massage" but it is such a lie! When I called them to make the appointment, I mentioned them that I want a therapeutic massage for my neck and my back. My neck and my back were hurting very bad so it was important for me to get a therapeutic massage. When I got there, the massage therapist, who spoke very little English, didn't even ask me what I wanted. I had to tell her that I was coming for a therapeutic massage for my neck and upper back because they hurt. Then, she started uncovering my legs to massage them. I told her that I wanted her to do just my neck and my back. She replied: "I will do a full body massage because it is for 60 min, right?" I thought it was weird comment because I always get a 60 min for my neck and my back at other places. I told her ok but that I wanted her to focus more on the area that hurts.

I bought a Groupon for a hotel in Orlando, FL. I realized that it was too far from my family I was visiting. I asked if I could get a credit to go to another hotel. The lady gave me a really hard time, but finally gave me the credit. I then went to a hotel that was closer, International Palms Resort & Conference Center Orlando. I chose it thinking it was a nice hotel. The pictures were beautiful. BUTTTT when I got there it was horrible!!! The room was very outdated, and the room smelled like roach spray. The spray was so strong it made my head hurt. I immediately left. I thought if that hotel was bad the other had to be bad. I then checked the reviews for the previous hotel and lo and behold that HOTEL WAS HORRIBLE ACCORDING TO REVIEWS. Groupon is providing false advertisement. The hotels in the photos look beautiful but once you get there it is really bad. Beware of the Getaways.

I purchased a Groupon for pressure washing services. The system let me purchase 2 but the fine print states I can only purchase 1. I paid 90.00 for a Groupon the company will not honor nor will Groupon refund my money. This is THEFT at the worst level!!

I saw a deal on Groupon for a discounted Dinner Cruise that I thought would be nice to take my girlfriend on. I went to go purchase it but because I was in a rush I accidentally bought the wrong amount. I had only bought 1 ticket when I needed 2. I thought this was an easy fix (as it is on pretty much every modern day website) and I went to edit my order. The quantity portion is grayed out. So I think "no big deal, I'll just cancel this order and make a new order with the correct quantity." Apparently even if you cancel your order, Groupon thinks you've already bought it and won't let you buy the deal again. Which is strange because that specific deal said I could buy 4 tickets for myself and 4 tickets as a gift, and I had only bought 1 ticket. I tried making a new purchase as a gift even.

When you buy from Groupon, they have "Customer Reviews" that they "want you to read." BE AWARE... they will only publish positive comments. I wrote an honest review. I listed what I liked, and what I didn't like about the item. No profanity, threats, trash talk, names, nope, just a clean, honest review... it's been two weeks and it's not posted. As a test, I wrote a glowing review through my wife's account... it was posted within a day. Don't bother with Groupon reviews... search the web if you want honest reviews of what you're about to buy from Groupon.

I have used Groupon regularly for years and never had problems. After Christmas, in the beginning of 2015, I suddenly discovered over $80 of random products charged to my account. The products had been purchased on a day that I was at school teaching, during the middle of the day, and from a computer that was not my IP address. The products had, however, been sent to my address and they were not high priced items, just random things, but many men's items which I'd never even looked at before (single, no husband/boyfriend, etc.) I contacted Groupon because I was unable to "return" the items any longer and I was sent an e-mail suggesting that I had "pocket purchased" items with a touchscreen smart phone. No sympathy or effort to assist in my issue was provided.

My sister and I ordered the bamboo pillows. It stated they were made in the USA and was made with memory foam. When I received my pillow it didn't feel right. The tag stated they were made in China and they were filled with polyurethane. When my sister received her pillows they had cut off the tags.

I purchased a Groupon $12.00 toward $20.00 worth of food at a restaurant. The restaurant closed before I got to use the Groupon. I asked Groupon if I could have my money refunded back to me to put toward another Groupon. They only refunded me a partial payment. Not the full $12.00 I paid and didn't get to use. They based their refund amount of $9.60 on the discount of the deal and simply did not just refund me the amount I paid. In my opinion this if fraudulent and downright shady.

Groupon gave confused message to get more business. I made one purchase and Groupon showed, "When you and one more friend join ** in buying this deal, we will refund everyone." So I made another purchase on the same service but did not get any cash back. Customer service said, "The purchase need to be made by different email account," which the message not mentioned. They gave unclear information to make more business.

Incident #1- I ordered a photo gift for my Mom for Mother's Day... last year. Company didn't deliver anything, then tried to tell me the offer had expired after they processed it. I contacted Groupon. After over a dozen emails, they finally agreed to refund me with "Groupon bucks" that could be used for my next purchase. It's been over a year and I've still not received the Groupon credit despite repeated email communications with different reps who have not read the previous emails. Groupon ripped me off and ruined my Mother's Day gift.

This is a report from a previous groupon fan. Bought a groupon that appeared to be a really good offer for an all-inclusive vacation getaway, but wait, after the voucher purchase (for a substantial amount I might add) the travel agent: Travel by jen, could not be reached at the phone number provided. Called the groupon help line and they could not explain why the agents number had been disconnected, wow. Googled travel by jen's number in ny. Called twice and finally talked to a couple of different agents who took down all the information pertaining to the travel offer, both saying they would call back soon.

Used Groupon until they forced me to view X-rated products for sale without my consent. Would not let a child use the application unless you want them to see vibrators, ** items, vibrating panties, etc. Is Groupon in such financial trouble they have to compromise their company values?

I recently purchased 4 purses from Groupon, which said to have a value of over 200.00 each!! I bought 2 of the same purse because I gave one to my daughter. Within the first 2 days her handle ripped. Unfortunately, I looked up whether Groupon was legit or not with items being the real thing and I found out after the fact of purchasing all four that no, the items are fake. I'm very very angry that this is the case and have spent quite a bit of money. As far as Groupon and I will never ever purchase from them again. Also, I will be sure to tell everyone I know not to purchase from them anymore either. How can they possibly get away with this???

It has been more than 2 weeks since I wrote you about broken bed (torn PU leather and broken metal parts). In this time frame you sent me an e-mail telling me you haven't found a solution yet. If you are not able to find a solution on a matter like this as a company in 2 weeks that means your customer service skills are the poorest. I did not have a bed frame so I assembled the frame and guess what happened? It is broken and because of the cheap material it makes lots of noises when sitting on the bed. So I don't want a solution anymore. I will close my Groupon account after I get my last order from you and I will spread the word about your company skills on internet, social media, and word of mouth. Thanks for having I don't care attitude.

I normally don't write reviews but had to this time. I have used Groupon many times for local services and never had an issue. My issue is with purchasing products (goods) via Groupon goods. This last purchase takes the cake. I purchased clothing that indicated it was a size medium. I verified the size I needed with the sizing chart provided for me. According to the chart it was my normal size. What I received was a joke. It looked like a toddler shirt. The shirt was made in India which is maybe why it is 10 sizes too small. This wouldn't have been a huge deal if they had been accurate in their sizing chart. Then I would have known that I had to order 10 sizes bigger (exaggeration of course but you get my drift).

I ordered two pieces of furniture from Groupon and when they arrived they were missing crucial parts. This effectively rendered the products useless. Groupon said they cannot and would not send out the spare parts but I could send the products back for a refund. Annoying but not the end of the world but this was just where it starts! They have been absolutely useless, incompetent and disinterested in taking the products back.

I ordered a certificate from Groupon on 4/24 and all was well. On 4/25 I went on the site to see if that offer was still available for a friend. I did not order the certificate the second time, nor did I receive any order confirmation. But in checking my bank account I was charged $50 out of my account. If I had not been in the habit of checking my account I would not of know this occurred. I contacted Groupon and was promised a refund. I am retired and on social security so $50 is a lot to me. I was told it could take up to ten days for the credit to show up, but most were received quicker. This is day 12 and nothing has appeared. In writing Groupon again I am told it is the banks fault and I should contact them. Wells Fargo states that is ** and Groupon has a policy of using others money for extended periods. Groupon will never receive another order for me and I am going to spread the word on their dishonest policy.

I ordered physical Groupon gift cards for Administrative Professionals day. When I found out they would not be shipped on time for the holiday I cancelled the order before it was shipped. Groupon shipped the cards anyway. I got a credit back but was charged for the shipping. I called Groupon and went back and forth through phone and email for 3 weeks before they told me I called the wrong company despite having called the number provided on my confirmation email. Apparently Groupon Inc and Groupon gift cards are not associated with one another. I found the number I needed on my AMEX statement and found out that it was disconnected.... So I'm out almost $30 for a product I didn't want.

Paid $ 85.00 for a beauty service in 2013 and still could not redeem it. Business owner moved, then I call Groupon and they suggest me to insist calling the beauty saloon but they did not call me back. After that I called Groupon several times and they said they will contact the saloon and call me back. Waiting for months to solve it but not found a solution neither refund the money. I'm contacting a lawyer now to solve the problem.

I bought a Canon DSLR camera from Groupon Goods. They charged my credit card on the day that I placed the order. One week later they cancelled my order stating they had "insufficient inventory". They did not make any attempt to fulfill my order even though I had paid already. I emailed their customer support stating that the product was still widely available but all I got in reply was "we are very sorry". This deal was a very good one and I highly suspect that they realized this after the order got placed at which point they cancelled the order and refunded me. So next time you see a great deal on Groupon think twice because most likely it is indeed too good to be true. Groupon seems to have zero interest in being customer-friendly, so take your money to a place that cares about their customers trust like Amazon or Overstock.

I purchased a Groupon for an event called the Bacon and Beer classic. Once you purchase a Groupon you need to then go to the event website and sign up on that company's site something that I wasn't aware of because I was a new customer. I make the purchase and go to sign up for the event but it is sold out. I call the event coordinator and see if there is anyway I can get into this event and I am told there is not even though I purchased a Groupon for it. So I am disappointed but no problem I'll get a refund on my Groupon purchase - wrong! Because I didn't ask for a refund within 24 hours I am not entitled to one I am told. So I paid $108 for nothing essentially. I have never experienced anything like this before where a company doesn't delivery you a product but still holds your money.

I was given a birthday gift from a close friend from Groupon, a Bluetooth headset that did not work properly. When contacting Groupon with a copy of the order, I was told they could not assist me without the owner of the account. I requested help from my friend who told they also need me (the gift receiver) to also be available. Why would we both need to be available? Due to my friend and I having different work schedules, we didn't want to wait 30 minutes plus on the phone to speak to customer service. We both tried emailing without success. Via email they told my friend to have me contact the manufacturer. Since they were unable to resolve in a timely manner, we just gave up and agreed we'd never use Groupon moving forward.

My daughter purchased a Groupon and normally an e-mail is sent out when the Groupon is about to expire. In this instance, that e-mail was never received. Called the tea house where the Groupon was purchased for and we were told they couldn't honor the Groupon. Called Groupon and explained to them and was given a rude customer service supervisor named **. They refused to put the $12 back on my daughter's account. Now, we see the multiple complaints that people have with Groupon and apparently they get away with treating people this way.

I have had several bad encounters using some of the vendors on Groupon - Valvoline is one of them. This is the ad on Groupon: "$19.99 for an Oil Change with Conventional Oil ($39.99 Value). A 15-minute oil change includes up to 5 quarts of Valvoline conventional oil, a new filter, and a maintenance check." The issue I have is if your car takes more than 5 quarts of oil - they claimed mine took 6.4 qts... for that extra quart of oil, they charged me nearly $15.00 more. They take advantage of you in that way. Bottom line, I could have gone back to the dealer and got a better deal! Also, watch out for anything advertised on Groupon, they don't always have the most reputable company's on their site.

I purchased a Vizio 48" smart tv from Groupon. I cancelled my cable and got internet because I have 3 small children and wanted to save $ and use Netflix. The TV arrived broken and I wanted to exchange it. The email they had for me was an old one so I asked them to update my email. I called back 3 days in a row because I was not receiving any emails from them. They did not update my email and by the 3rd day said they were sold out of the TV which they weren't because the TV is STILL on their website to be purchased. They sent me return labels and after a lot of complaining I finally got someone to tell me they would finally work with me on an exchange. At that point I told them I sent the TV back and that I'm willing to do an exchange for a different TV and would pay the difference if there was one. They got back to me saying they can't do an exchange because I sent it back. I am furious.

I bought headphones that advertised 10 hrs battery.. I only get 6hrs.. Give me my money back. You liars. On top of waiting 3 weeks to receive package. Waste of my money and time.

I purchased a sofa for £300. The terms said to allow 7 days for delivery. 3 weeks later I started with my inquiries to locate the sofa. I received no reply to several requests via their customer service email address. I decided to cancel the order so sent another email. I received a reply saying they would look into it. I sent one back saying that I wanted to cancel. Again no reply. Luckily I paid via PayPal so raised a dispute. Again no reply so I have now escalated the complaint. Yesterday I received a reply from Groupon saying that they had refunded and to contact my bank. This is not the case and sent a reply straight back stating that there is a dispute with PayPal. It is now 2 months and I am still without my money. Groupon took the money within days. There whole process of complaint and refunds is a joke and I will never use them again.

I received tracking information on five items that were shipped separately. Of the five, I received one. Upon looking into the tracker on the other four items that were shipped, tracker reads "info not available." I contacted Groupon only to find out that the items are actually on back order. I was charged for the items, told they shipped, given a tracking number for items that were not available to begin with. This should not happen! This is sketchy.

If you're not dumb then you shouldn't have issues with them. They do free returns too and I've done a couple hassle free. Their coupons are very handy and I've never ever had an issue availing them at the businesses. What's more is once I went to avail an AMC coupon a week after it expired. I only realized once I was there but the manager liked Groupon enough to let me take it in any case.

I ordered and have waited 2 weeks for my product which I didn't mind, but when I check on the UPS site to make sure it was still in progress it says it was delivered to my address 2 days after I ordered it, which I never got. So I contacted ups, they stated groupon goes through a second party sometimes, in this case the local post office, which NO ONE had record and which one or where so I could contact. So I never got my item. I will say Groupon email back right away (only in Groupon money) and refunded money when I asked the first time, but stated will not do it again. So now I'm afraid if I order it again and not get it again I'll be ** out of money and what I want. UGHHHHH.

About a week ago we ordered 2 tickets to a show called Varekai for my birthday. Today we noticed we were only charged by Groupon for one ticket. I went to buy another ticket and noticed that the seats would not be together so I contacted customer service and let them know that we bought two and were only charged for one so I wanted a refund for the one so I could attempt again to buy two so the seats would be together. They responded right away and said they wouldn't refund the one and I need to learn how to read the fine print better. I DID read the fine print that's why I didn't buy the second ticket, it's not my fault I attempted to buy two and was only charged for one.

Hi Groupon, Can I say something bad about your service and your customer service? The efficiency & promises couldn't deliver to your customer. Listen back to the voice record that your employee name ** at 3pm today and the conversation about 21 minutes. I don't see he give me a good respect towards my question. I was waiting for the item almost 17 days, call to your customer services almost 3 times, and was trying to remind your worker yesterday at 1.06pm is SHE, but I don't remember her name. Billions dollar company, give me the answer of don't know where is the parcel go. Totally wasting of customer time. If you could tell your customer your items will be delivery on the fix date, and time it would be better. Thank you.

This usually is not a big deal for companies when you receive the wrong item, they just send you the right one. With Groupon... Let me start off with that I wrote them an email telling them I had received the wrong item... here is the response: "Hello, did you check with our neighbors if they had received your item, I hope that helped have a nice day." (They obviously read my message right? They only answer with automated responses.)

I purchased a groupon getaway in Canada for a Canadian resort with Canadian dollars. I found out when I checked my credit card statement that I was charged in US dollars which increased the cost significantly, so much so in fact that it would have been cheaper to just book the accommodation at the resort rather than purchasing a groupon. I asked for a refund and was told it was too late. I will never again order a getaway from this company particularly if it is for a resort in Canada.

I ordered two years of Cincinnati Magazine and got one year. After one year it stopped and the magazine is pointing the finger at Groupon and Groupon is pointing the finger at Cincinnati Magazine. Groupon admits I paid for two years but will not respond to emails with anything but questions or referring me back to the magazine. I have had to file a BBB complaint as I can't even get someone to read and respond appropriately to my emails. We have gone back and forth and all they do in their support emails is ask me questions that I have already answered in previous emails. The emails are never from the same person and the respondent does not appear to have read the previous emails. It's been an incredibly frustrating experience.

I have used Groupon for a few years now and have purchased a great deal of things from services, local deals and goods. In general I have been satisfied with the things I have received, however, I have a few concerns. Sadly my most recent one may cause me to stop using Groupon all together. I have had shipping issues, poor quality clothing issues and even broken item issues, but what took the cake was a $130 purchase of a MiraCurl for your hair from 3rd party seller. Do NOT and I repeat, DO NOT purchase Groupons that state they are to be fulfilled by a third party. I did and now I may be out of $130.

Purchased a weekend getaway to Key Lime Cove for April 24th and April 25th. They sent me a confirmation with no date on it. I called Key Lime Cove to confirm my reservation, they told me it was made for March 21st. I paid $251.57 for nothing. Groupon told me Key Lime Cove could not resale the room for that date and I am out of all of that money. When asked for a supervisor, told **; no telephone number email or last name. Now my daughter and 4 friends are looking forward to a weekend that is not coming. Also the price is the same on the Key Lime Cove website.

They specify that they would provide you with a service you purchased, and unlike any well respected websites such as Amazon, they always have a fine print somewhere which prevents you of using the service you paid for. As a matter of fact you paid for something that you cannot redeem. NO REFUND POLICY. I recommend you never trust this website. It is ABSOLUTELY A SCAM.

It seems like every time I buy a product from Groupons it either not as described, something is wrong, or much cheaper in actuality than it seemed. Purchased a rug which looked good, turned out to be so cheap looking that I just threw it away. Purchased some bike light, when they arrived they were cheap looking and one didn't work. Purchased a robotic vacuum, it got lost in the mail, and conveniently they don't have another to replace. The events have not been too bad, aside from one gun range which made a sort or rules about using the groupon, so many that the groupon expired. Groupon, please quality check your goods and services before you become a great idea that came and went.

I purchased a groupon and when I arrived at the vendor I discovered that it was cheaper to purchase the service ($12) than what I paid for the groupon ($21). So I went ahead and paid for the service out of pocket and contacted groupon to get a refund assuming they would be happy to issue it since the groupon was basically a rip off - they refused! I was astounded!! They suggested I give it to someone "worthy" (yes he actually used that word) as a gift. Hmmm... who is worthy of a rip off groupon?? I want everyone to know that groupon does not value their customers or make any guarantees that their vouchers are actually a good deal!! Buyer beware!!!

Hello, I'm part of the angry ex-customers of Groupon and am looking for advice how to finally get them to refund me. I hope we can bring together a group of people with similar stories, to then go to press and/or take Groupon to court. Also, if you have any advice please write it here! Thanks for your support. Here is the story: I have ordered a deal (physical good) which was paid via PayPal (in October 2014). It was totally different from the description and generally of poor quality. I therefore returned it via post within 7 days, following their printout-return-form procedure. They did not refund me for over a month despite numerous emails and sloppy replies from their side. Therefore I contacted PayPal for customer protection, who said they looked into it.

It has been 11 days now since my purchase. I originally called and it was confirmed that product would arrive in 10-12 days after my order. Concerned because I had a trip to take and the item was a luggage set, I decided to check and over the past 6 days, I called each day trying to get a tracking number or some sort of update... Really don't want to take my baggage in a plastic bag and don't want to end up owning 2 sets if I go buy another set. Each day, I got protocol responses (although each one a bit different). Then this reply: "According to the Fine Print for this deal, your item should be delivered within 12 business days of the purchase date. Unfortunately, we have not yet received your tracking information, and it may not be available for a few more days."

I have recently purchased two groupon vouchers for the same course as I had issues redeeming the code on the first voucher, but instead of returning my e-mails like any other online retailer they just refunded the amount for the voucher. So thinking it might be just bad luck on my part with the voucher, I purchased the Criminology Course again, only to have the same issues. The customer service representative could not comprehend what I was saying to her so instead of dealing with my complaint at all, she just issued another refund. When I asked to be put through to someone I would make a complaint to I was informed that they could not pass calls through to that department and there was no number I could call either. I think their Customer Service is atrocious.

If you are in your early twenties, not married and plan to get the item as a present to your grandkid then place the order right away at Groupon goods! I placed an order on March 8... was marked as shipped on March 24.... It's April 1st and UPS did not pick it up yet!!!! That's not mentioned anywhere on the listing page. Also, it happened before and I complained to Groupon twice... But now I'm thinking.... Why bothering? Why dealing with them? Go for Amazon!

I ordered an Iphone via Groupon. They sent me a used Iphone with lot of scratches on the screen and the back. Please be careful when you buy goods from Groupon.

We booked a Groupon offer of a 1 nights stay at a nice hotel in Rotherham for £69 for 2 with B&B and evening meal with a bottle of "wine" and box of chocolates but when I came to use the coupon/voucher found out that the price going direct was only £69 for B&B anyway but without the so called "wine" and evening meal. Groupon said the price of our offer was worth £109. The "wine" was a bottle of perry, 2% not wine and the chocolates, 4 small ones each, were terrible. We enjoyed our stay and the Carlton Park Hotel (inspite of being woken at 0230 in the morning by a false fire alarm activation). The hotel had really nice food, both breakfast and evening meal. Groupon would do better to omit their "wine" and chocolates from the offer, it was really the only thing I could find to complain about. I would recommend the offer but not the "wine" or chocolates.

We purchased 1-Pound Naturally Harvested Antler Variety Pack for Dogs for our dog through Groupon and when we received them, found that we ordered a choke hazard that did not look like the picture. The smallest was a 1" x1" x1/16 " square while the largest was about 3" x 1" x 1/8. According to the ad, "Each antler is up to 8 long; sizes vary and there will be some smaller pieces that may not be suitable for a larger dog". Over half of these pieces would not be suitable for the smallest of dogs. Groupon used a broad interpretation of the fine print to not have to accept our return and has subsequently lost our business.

I tried to enter a coupon code on Groupon and processed the order instead of just adding the coupon and showing the new price. I instantly canceled the order but of course they had already requested the money from the bank and it took forever. There is no number to call to resolve an issue. Only email which takes forever. Today they emailed me back and called me by the wrong name and included bank transaction information and I'm not even sure it is the correct banking information which means they could have just violated someone else's privacy.

I purchased 4 items using Groupon Goods, my account had my old address so I changed my address both in my settings and at check-out. They ask you at check out to confirm your delivery address and I used my new address. A day later or so, I went online to check the status of my orders and realized the items were sent to my old address (I haven't lived there for 1 1/2 years). I called Groupon to change my address and you only have a two-hour window to change your delivery address after the purchase, they say that in the confirmation email they send you. Well, I know I changed my address before the purchase and during check out so I honestly didn't check their confirmation email.

I had Ordered a Shoes with US Size 9.5. When I got Shoes, it was small and did not fit properly so I checked the size, it was 8.5 US size, smaller. So I contacted the Groupon.com Customer service via email. She reply and stated that sorry for inconvenience but we are unable to replace or refund for the shoes, even though she knew it was their error. She wanted me to read return policy, it did not make any sense why I have read policy if they are the one who make mistake on orders.

I ordered a projector from Groupon before I read the reviews. After ordering, I went to see how others felt about their experience was. I started freaked out with all the bad reviews but decided I'd take a chance and see how long this would take. I'm pleasantly surprised it only took 4 more days than the original 12 so I'm happy with Groupon and will order again from them.

They do not stand behind the merchandise they sell. Also too many hoops to step through to buy some of their stuff. Groupon would not allow me to exchange a lightning cable that I bought a three weeks earlier. They said I was past my 15 day return limit. This goes against the covenant of good faith and fair dealing. I bought a spare cable, when I finally got around to using it, it did not work. They did not want to hear about it. Basically the customer service person said I don't give a ** . I've also bought other stuff previously of what turned out to be of low quality. I will never use Groupon again.

The worst website ever. Bad customer service, delay in delivering the product.

Groupon hid the resort fees and maximum quantity of guest allowed from us, causing us to pay another $149.90 over our reservation. These two items was listed in small print on the 4th web page. We assumed that a one bedroom can accommodate two adults and two small kids, but no. We were charged for an extra bedroom. The airlines used to hide fees, but was stopped by the government. The web page was designed by Groupon and not the resort, therefore they were responsible for the deceptive advertising. Will not use them again.

I have been a long time user of Groupon (4 years). I have made numerous large purchase from them, from services to products. The first purchase I made I bought a mattress, and the company delivering it indicated carrying it up the stairs to my bedroom was not included (?!?) so one may wonder why I would continue. Fortunately thereafter I made some successful purchases for services - for example, hair highlighting - and even though I was charged extra for "long hair", which was not specified in the deal, I just realized this was the business, and not Groupon per se. I recently bought a Groupon for a "BounceU" in Bridgewater, NJ. For months I tried to use this "coupon" which included 5 bounce sessions for my 5-year old. I realized after I could not reach them, even after stopping by, they simply were never there, and I believe are closing. Online reviews of the business with customers with similar experiences also helped.

Ordered shoes, came in timely manner, no problems. Haven't used the other coupons but hoping they work!

I bought a stomach wrap from Groupon Goods and it was a complete waste of money. First, it took over a month to get to me. Once I finally did get it, it's a flimsy piece of material. There is no where to put a review on the website so I can't even help other people from wasting their money.

We bought Grand Patrician 800TC 100% Cotton Sheet Set that shrunk each time we washed them. Once they shrunk to the point that they don't fit on our bed, we contacted Groupon for a refund. Their customer service responded to our inquiry with the following: "Unfortunately, because more than 14 days have passed since you received your product, we are unable to accept a return at this time." The 800TC sheets label has no name, brand, etc. just "made in India." Additionally, my husband bought me a 1.00 CTTW Diamond Bracelet as a Christmas present. It is so cheap looking and of such poor quality that it remains in the box. I am closing my husband and my accounts because I will not continue to do business with a company that does not stand by the products they are selling.

The groupon was for more than half off a personalized bobble head figure, which I purchased for my son's birthday. Once the groupon was purchased and I went to the site to complete my order, there were the hidden charges. There was a $20 charge for proofreading (it says it's included but there is still a charge, no option to opt out). There is also a $15.95 charge for production and delivery and then a $9.99 charge for shipping. So, shipping and delivery are not the same????

Purchase a refurbished Dyson DC59 on 3/5 for $238 at 58% discount. Great deal, I thought. After 4 days, product has not been shipped. At the same time, new model DC6 is on sale at Kohl for $210 + $40 Kohl Cash. Wanner cancel the yet to be shipped order from Groupon? Oh no. No! No! No! No! No! Customer service will apologize but you can't cancel the order. Live with it. For me, no more future Groupon Goods no matter how fancy they may appear.

First, I saw the deal written as "$450 for Acuvue Contact Lenses for One Year Supply". There was a note as "patients must have a prescription at the time of redemption", so I went to an optometrist to get a prescription before the redemption. The optometrist diagnosed me as astigmatism, which I've never been diagnosed as so in my life. So I requested to refund money I spend to Groupon. Here is the exact quote from ** from Groupon Customer Support: "I'm sorry to hear that this Groupon isn't going to work out for you. Groupons make great gifts, so if you're not able to use it yourself, feel free to give it to a worthy recipient."

I purchased many things here... But lately merchandise is worse and worse. Compression sleeves I bought (2 pairs) useless. They don't allow to be returned. Garbage. Deal for Microdermabrasion at Advanced Laser Clinic in Oak brook, IL is NOT A DEAL at all. They sell so many and appointments are unavailable for over a month... Groupon is not giving money back. I want businesses to get money when I get treatment and groupon to protect buyers - NOT GREEDY businesses.

The worst shipping process ever. I don’t know if I will ever get my item. It’s been 3 weeks since ordering and it’s somehow lost between UPS and the post office. Totally unreliable.

I ordered a refurbished Samsung phone. It took 10 days just to leave their warehouse. Within this 10 days I tried to cancel the order 3 times. After hours on hold even though it was still there couldn't cancel. So I received the phone 2 weeks after placing the order and it was in horrible condition so I returned it 10 days ago. Their tracking info on their website had not updated. The post office says the package went to UPS so I call to see if they received the phone or if it's lost and they have no idea. Do not use Groupon - it's horrible!!!

Purchased on December 1 a pair of Beats by Dre headphones for Xmas present. Opened up at Xmas, used for 1st time in January and one side does not work. I have been going back and forth with Groupon support and they have said 4 different things, all coming back to no warranty outside 14 days of purchase. Well get this, it didn't arrive until December 18th anyway! Their email support is based in India/similar region and they are about as ignorant as a person can be. BUYER BEWARE on Groupon.

Poor Return Policy. I finally had to stop buying their "deals" because I lost more money than saved. They do not offer returns to places you no longer wish or can visit.

At first I thought Groupon was such a marvelous deal. Used it three times and, as they say, the 3rd time was the charm. The first two were mediocre at best. All three were local services. It wasn't until the 3rd service (Hair) I realized that businesses offering discounts to get you in are not good service providers in the first place. When I didn't get the service for which I paid, I contacted Groupon. Like everyone else, there was no reply. I am still trying to get a refund from the owner of the business, but she has become as elusive as Groupon. It has turned out to be an expensive lesson. I hate to think that all businesses on Groupon are underhanded, so a warning to all... be careful and do your homework before you purchase.

I purchased a necklace from Groupon. Shortly after buying the item, I read some negative reviews and went on the site to cancel it as the Groupon site clearly state you can cancel an order within 2hrs of purchase. Conveniently when I logged in the cancellation link did not work. I then sent an email but received no response. I then called the company 3 times with a waiting time of 1hr for each call. I was told the 2hr window has passed and I can't cancel the item, but was told that once I receive the item, I can return it.

Place the order on Saturday. No tracking information or movement on the order until Tuesday. Supposed to be 7 day shipping, not projected to get it until 9 days which is unfortunate because I let them know numerous times via email that this was a time sensitive situation. But that's not the worst part the fact that they have no customer service and do not respond to emails or phone calls is the most frustrating and disappointing thing when dealing with Groupon. This is the first and last time I would ever do business with them... Do not buy from Groupon!!!

I ordered a Groupon "special deal" item for a Christmas present. I never received the item. I contacted Groupon and told them I did not receive the item, but I did not want a refund, I wanted the item. They never delivered the goods. They used DHL as the delivery service, so I don't really know which company was to blame, but if it was DHL, Groupon should have sent me the item. In one response from Groupon, they proposed that "Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit".

Bought tickets to a show. I paid for what was described as a lower middle section. What I got was lower very far side ticket. I paid on Groupon the same price it would have cost me on ticketmaster. I paid for one level and got something completely different. Will never do this again!

I bought the iPhone 5 at Groupon on Jan 3 and it arrived 2 weeks later. When I begin to use it, it broke down in a week. At first I thought that I might fix it, and take it to a repair shop and people there told me that they can't fix it since it's badly damaged. I was shocked because I never dropped it or fell it into water and it looks just like new. Then I went to the Apple Store trying to have it replaced, and the salesclerk told me they can't even replace it because it's not unlocked as they said, actually it's linked with another account which belongs to a Japanese! They can't do anything to the phone unless they find that Japanese woman.

Bought a $20 voucher for a gas station burger bar for $12.00. Went there and paid $27 for overpriced food and they refused the Groupon. After numerous calls to Groupon including accidental hang-ups, messages saying hold time was over 3 hours, emails not responded to, I finally got an offer from them to give me a coupon for $5 to compensate for my $20 loss. They ultimately offered to refund the $12 I paid but refused to compensate the $20 I am out. Big Hassle...if I put an hourly rate to it my time would have to be worth about $2 per hour to just get the money back I paid them and forget about them honoring the $20 I was cheated out of.

Do not ever buy electronics from Groupon. They sell defective products and have the WORST warranty policy!! We recently bought a refurbished and unlocked iPhone 5 from Groupon that took forever to arrive and then had a defective battery. We took the phone to the Apple store and had the phone repaired, wasting time and money. At Apple, we were told that the phone was defective and was not under Apple warranty, but that Groupon could call Apple Care to update the warranty info. After looking at all the emails, invoices and packing slips, the only warranty listed with Groupon said "30 warranty."

Purchased a voucher for an event at the museum of natural science. The museum refused to redeem it. I emailed Groupon at the time. Never received a response. I forgot about it. Few months later I found another good deal. After One hour and 4 minutes of wait and escalating the issue to a supervisor; they still refuse to refund or issue a credit to be used to purchase a different voucher. That's called what...?

In 2014, I bought voucher for Microlight flight for £89, and been checking the weather by calling the Microlight business on weather line to make sure my boyfriend can attend the flight but had to change every week till I make visit in 2015. Had to wait about two months and it been arranged at 4 pm, but when I called to check weather, guy have answered and said I had visit at 11 am and he already used the voucher. We had argue and then he said it was for 12 pm. Then on the same day, called Groupon, I said the situation that the man made mistake and not me, and they promised to refund at least half of the amount. They said to contact me within 7 days, and I waited two weeks then called and said it most likely I will get refund and will contact me within 48 hrs but they didn't. So I have called and they said I can't have refund. They made me stressed out, upset and made me cry as I didn't take extra job after college just to pay for nothing.

First off, I have bought things through Groupon in the best and for the most part, had no issues. More recently however, I decided to buy a voucher for a hotel to surprise my boyfriend for our anniversary. Knowing that I would have difficulty getting a room (from past Groupon voucher use), I decided to book well in advance. Despite this, the hotel refused to give me the room stating they had no availability for any of the nights I asked. Having decided to book in advance, I knew that was a total lie.

I purchased three different items from Groupon & none of them have arrived. The first 2 bags were purchased in October 2014 and the Prolash purchased in December 2014. I requested Groupon to refund me, cause I never received the item & they said refund can be processed only after you have received the item!!! What really frustrate me the most is the fact you can't pick up the phone & talk to them & their process is so lengthy & confusing. I've told Groupon that I'll never use them again & will warn other people about using Groupon & I won't hesitate to shame Groupon as well. Since I don't have any desire of pursuing my case with Groupon, I've deleted my Groupon account & have lost all the vouchers details of my order.

ALWAYS, ALWAYS read the fine print about a Groupon you purchase one. When they say one Groupon per visit, the place where you are purchasing it for, says that is Groupon's rules, not theirs. Basically, if I had another person with me who had the same Groupon, they would not honor it. The owner of the restaurant said it was way too stressful to work with Groupon and does not plan on ever again.

I purchased a eGift card for Papa John's through Groupon. What Papa John's wants (19 dig number and 4 dig pin) does not match up with what Groupon gave me. I called Papa John's and they said I had to talk to Groupon, and connected me over. I have been on hold now for over 40 min and STILL no answer. I read online that many others have this problem. I have been a regular user of Groupon but WILL NOT now. If this is what I have to go through when there are problems it just is not worth the small amount of savings. I use other services. Meanwhile I have no idea how to get a refund if no one answers phone... GROUPON IS NOT WORTH THE HASSLE!

I have contacted Groupon regarding a go karting voucher that couldn't be used due to my son's injury. Rather than showing empathy, proof of medical bills and a whole routine was required which wasn't worth my time, turned me off dealing with their customer service. Second time had a Thai restaurant voucher which I had tried to book 3 times for and no success. The voucher expired prior to getting a table, so much for the restaurant name "Walk In Thai” restaurant Newtown who take on more vouchers than what they can cope with.

I have used Groupon for JCP Portraits and I got exactly what I paid for. I got a package deal where I spent 19.99 when regularly it was about $140. We did purchase a couple extra pictures in the store that weren't included, but that was okay with us. We got what the Groupon described. One issues we had was that the photographer was kind of awful (off center pictures, nervous, couldn't think of poses) but that's on J.C. Penney, not Groupon! Just read the fine print.

Purchased a Nikon camera for my daughter as a Christmas gift from Groupon goods. During her break the first week of January, she took new camera out of box to take photos. Kept saying battery depleted on screen even after fully charged. Pictures taken all have a fuzzy cloud around them. Her friend has the exact same camera from a retail store that takes beautiful, clear photos. Contacted Groupon customer service and received email telling me to read small print and only 14-day window for returns. Requested a phone call from Tony who said he would not call me and again emailed me same 14-day return policy.

Their ability to maintain the accounts and service the users is not good. Support will tell you to "just wait"...nice solution. Has cost me deals. Items that have been ordered take 'FOREVER' to arrive. Nice idea... but poor execution.

GrouponIN is totally fraud and scam. I have placed two order before 10 days and not any shipped. I have contacted customer support of GrouponIN and he have provided me fake number for tracking. Now anyone is not even replying. Be alert. Don't buy from them anything if you do not want loss your hard-earned money. GrouponIN is fake and totally fraud. I will report in police against site and even in consumer court.

I signed up for Groupon 3 months ago to build up clientele for my business. First off they never had me proofread it before it went live. Second, they made it sound like people were getting 2 for $22 instead of 1 for $22... which equaled a lot of unhappy customers. I got harassed by one angry customer via text. I sent Groupon merchant support 2 emails about everything that happened. Well, I got an email back yesterday that they suspended my account and any future payments from them. Needless to say I won't ever use Groupon again and won't be recommending them to anyone. They take half the merchant's money so it's not worth it. Better to advertise on your own.

I recently purchased a coat from Groupon (and am literally in the process of returning it right now by waiting on hold for a million hours!). The item was an Oak & Rush Men's Wool Blend Coat. The description claims the following: Soft shell is 88% polyester, 2% wool, and 10% other fibers. 100% polyester lining and padding. When I received it, it clearly had no wool. The tag clearly says it is only Polyester & Cotton. Where is the wool you ask? There is none. No Wool. Zip. Zilch. I usually am happy with the things I've purchased, but the misrepresentation is awful. Before purchasing anything, check to make sure you indeed are getting a good deal, because most likely, you aren't.

I am so disappointed with Groupon. I purchased an Astor Crowne Hotel New Orleans room and my credit card was billed $79. Two days before my trip, I called the hotel and discovered that there was no reservation. I called Groupon and was told that it was an invalid advertisement and it already expired when I made my reservation. It should not have been offered when I bought it. That is incompetence at its height. For one thing, I was not told that it was an invalid advertisement. If I had not contacted the hotel, I would have been sorely embarrassed and monumentally inconvenienced . Now instead of paying $79 for the hotel room, I ended up paying 166 dollars total. This is not acceptable.

I had difficulty making an appointment with a particular service provider. Called Groupon, leaving my number for a callback. I was contacted within 10 minutes, given a refund, easy as pie. I have used Groupon a lot and have had excellent success with most of my purchases, actually finding a massage therapist and an aesthetician (for facials) I continue to use. Great way to try out services at a discount to find the perfect provider. I have also in the past had a few instances of a problem with certain providers, but Groupon has readily either refunded my money or given a credit.

I purchased Belly Dancing Classes through Groupon. Then I had some health issues and was not able to use the voucher right away. When I called the studio to make an appointment they informed me they do not provide Belly Dancing classes. I had back problems and use Belly Dancing to improve core strength. Groupon sold me classes that do not exist and have refused to give me a refund. I've called twice and e-mailed once, they ignore me.

I had a reservation for a hotel through Groupon in New York and as soon as I checked in and went to my hotel room, I was disgusted! The hotel looked nothing like the pictures Groupon provided & I was angry. Groupon did nothing about it and I never got my refund back & the people I talked to, even the manager, were rude & didn't offer us anything as unsatisfied customers. Never again will I buy anything from them again.

I ordered an 8 piece comforter set and waited 2 weeks for it to be delivered. When I finally received the package, it was the wrong item. Instead of sending me the 8 piece comforter set, they sent me curtains!!! How do you mistake curtains for 8 piece King Size comforter set? When I called Groupon, the only thing they can do is have me return the wrong item and receive a refund once they get it back. If I wanted the comforter set, I have to reorder and wait another 2 weeks. I asked if they can expedite the shipping and I was told no.

I had an issue with a purchase and called to rectify. The customer service rep, "Cayenne", was horrible. She was pretentious and judgmental. Hey Groupon, don't act like you are doing people a favor by offering your services. Unless you appreciate your customers you will continue to lose them! I repeatedly asked for follow up with a supervisor but have not heard back and don't expect to at this point.

I purchased Xiaomi 4 in 2nd October 2014 from Groupon and I received the phone on 16th Oct. The next day, I found that the google play store is not function and immediately I sent an email to notify them. A video has been ask to show them the defected/faulty parts and I sent it the next day. Then, it took about one week for Groupon to agreed for me to send back the defective unit. I sent it back on 20th Nov, and was being informed to wait until their further update. Long wait after that, their customer service never took the initiative to update you the progress, so I need to send email or call for an update. Almost a month passed, I was running out of patient and demand for refund. The customer service said he will help and escalate the problem to the merchant and request me to send the return proof.

Groupon is terrible for merchants. My job was advertised as $97, and Groupon takes half the profit. Not only that, they never paid me till this day, many months later. They refuse to pay me still. Save your time and just work the normal way. Don't expect to get anything from these jerks.

I used to buy the products online, very first time I had the bad experience with the so called know website www.groupon.co.in. My wife is sick and not able to clean the house regularly in this winter season, so I had place an order of "Rinnovare Spin Mops with Stainless Steel Basket" ** . I got the delivery on 9th Dec 2014 and product was not up to the mark so I have complained on 10th Dec 2014 to change the product. After this complain many times, I took followup on mail as well as provided no customer care and not get the satisfactory answer. So I'm suggesting my online friends, please don't buy anything from groupon.

Tried twice to order things on Groupon and twice got burned. This last time I ordered two of an item for Christmas and was promised delivery in 7 days and it came two weeks later. And only one item came and they charged us for two. No notification and it took two days to get ONLY A PARTIAL REFUND FOR THE ITEM NOT SHIPPED even though they admitted they only shipped one. Never again. Would much rather pay full price to legitimate businesses and get real service.

I placed my order on November 28, received the wrong item on December 20. I returned and contacted customer service because I didn't think it was fair to wait another 2/3 weeks after they receive the return to reimburse me. Nothing could be done, I'm still waiting for them to give me back my money...

Www.Beyondskindeep.com - They canceled my appointment that I had made to take full-priced customers. Do not buy!

Groupons mobile site does not give you the option to look into your past messages send to the company. In addition, I've had problems viewing their full site on my phone. I've made a purchase from them that was on back order months ago and I still can't see what the resolution is on my phone. I have limited access to the internet on a computer as well so that is why I tried to contact the company regarding my past order.

My wife purchased a coupon for a massage with a disreputable vendor that would not honor the coupon, would not make an appointment with her and constantly had excuses as to why she couldn't take an appointment for services. After making no less than 5 attempts to get an appointment and constantly being stonewalled by the vendor, my wife tried to cancel and get a refund from Groupon. Groupon is fighting her on the refund based on their erroneous belief that none of their vendors are ever disreputable. This is now strike three with Groupon, this being the third vendor that either would not honor their coupons for which they already were paid or went out of business (after getting paid) before they were supposed to honor it. We are no longer doing business with Groupon. If you have had a problem similar to this, beware... it is not an isolated issue. There apparently is no quality control over the vendors they will accept.

I purchased 2 tickets at King Spa. Time was limited. Somehow, I couldn't use it before it expired (one month ago). I wanted to cancel. Sent email to Groupon. They responded, asked if there any problems. I had no problem, just can't use it in short time. No more email come. Friend of mine want to have it. We tried print it out but Groupon didn't let it. So we thought it's canceled already. After 3 weeks, I don't see refund in my checking account. I called different numbers, none of them answered. Takes 30-40 minutes. Finally, I spoke with someone. She said Groupon doesn't return money after 3 days from your purchase date. I told her I'm very disappointed for it. It's like I dropped my money out of pocket and never can find it. I told her I am never ever gonna use Groupon. She said goodbye. Good bye Groupon. You are out of one of my accounts.

I purchased a Fitbit one device from Groupon 5/11/2014 and there was no problem at all. I registered the device, synced with Fitbit one. Till a week ago it suddenly stopped turning on. I called Fitbit. They clearly told Groupon is not authorized seller for their product. I approached Groupon for this. They as usual showing their fine print and return policies. Why people should buy from them any branded product which simply means they doesn't carry warranty. So purchasing from Groupon is like purchasing from black market. So they should not call it a deal - its products which are use and throw condition. I purchased a lot of products from them but this is the end. So my advice to all before going to Groupon, please think twice that those are not coupons or deals which they are selling. They are products which does not carry warranty.

Groupon has been very irresponsible on items shipping and tracking. They take maximum amount of time in creating a tracking info and once tracking number came, then they take more than double the amount of time making it valid. There is no direct number to talk to customer service and email response is very bad. This is regarding my order number ** . I am giving 1 star because their local deals with printing is good but shipping is very bad. And also so many times are very cheap in quality.

As a frequent Groupon customer, I must say I am very displeased with the way my situation was handled. I purchased a tablet for Cyber Monday 2014 and it arrived very fast. It wasn't until delivered I realized there were some red flags. No Fragile label with Do NOT BEND, ETC. The item was not bubble wrapped or packaged to safeguard tablet. After reaching out to Groupon promptly, I still have only received their automated system response. Unacceptable for a frequent buying customer. I want to know where is the follow up response from an actual employee to show an area of concern. Now I have to wait until the item is returned back to them to get a refund. They had no problem taking my money before my item was delivered and it was delivered completely broken. The screen is smashed, the tablet is bent and it's also dirty. Very frustrated about this incident and it is not acceptable.

98$ spent for a "deal". When I wanted to take an appointment with the society of the so-called offer, I never had any answer, whereas I sent them emails and phone calls. I came directly to the society, someone told me they were not here anymore, but was unable to tell me if they just had moved or if they didn't exist anymore. Now Groupon don't want to refund me. Really bad experience... Groupon = zero, finally as their offers. I'll remind that for the next time.

I bought a pair of birthstone earrings online as a gift for my ten-year-old daughter. She loved the earrings, but we quickly noticed the backings would not keep the earrings safely on. I gave her a pair of backings and within the first wear, the stone fell out of the earring. I contacted Groupon asking for a return or exchange and I was told it was past the 14-day return policy. I will not be buying their garbage again! A company should stand behind their product.

I bought a beauty treatment costing US350. 4 weeks again and after several complaints via email; yes they don't have a customer care person. Only a recorder machine. Absolutely nothing happened. This took place in Medellin, Colombia. I am still struggling to find out how to get either my Groupon or my money back. Groupon in Colombia is unreliable and a fraud. Don't buy anything from there and tell your friends.

DO NOT BUY GOODS FROM GROUPON. THEY ARE SLOW TO SHIP AND THEY MAKE RETURNS IMPOSSIBLE even when there is a legit reason for a return! Ordered a Vigilant Rainbow "Smart" toothbrush that was supposed to communicate with my android phone and help teach my daughter to brush her teeth well. My Vigilant Rainbow did not work with either of my phones. Groupon fine print says it is returnable if defective but system does not let you print a label for return. Customer service not responsive. I just wasted $30 on a cheap quality toothbrush that does nothing.

I took a groupon coupon and as it did not suit my needs, I asked them for a refund. Had to go through several mails explaining them why I can’t use the coupon and they replied each time saying please gift it to someone. Is this a solution? Later, for one good instance, they replied they will credit the money back to my groupon bucks. As per groupon, this is an immediate process and I should be able to see and use Groupon bucks immediately. After 1 week also, I am not able to see the groupon bucks in my account. I am tired of mailing them and requesting an answer. However, they don’t even reply.

During our 2014 Florida Thanksgiving Family Dinner, my immediate family of (6) discussed taking a family trip to Ireland. Ironically my sister in Michigan called to wish us a Happy Thanksgiving and mentioned that there was a Groupon Special on line reflecting a $800+ per person "turn key trip" (flight, lodging, & auto rental inclusive) available, if we acted quickly. So we did.. Spent almost 10K for 6 people. During the purchase we were somehow transferred to an affiliate of Groupon called Great Value Vacations. It all seemed to be a simple on-line order, although there was much to learn after the trip was charged to my AMX Card. That old saying "Let the buyer beware" is very true when dealing with these folks. Now they are telling me I am required to purchase Irish Auto CDW Waiver coverage for two autos which is about $400.00 extra charge, and now just notified that due to my age of 73, I am required to up-grade to a Automatic Transmission Vehicle, that is also additional charges.

On November 15 I placed an order through Groupon. According to the tracking information it was shipped by UPS, but was "requested by sender to deliver to the USPS" and it showed that it was delivered to my house. I never received the item. When I tried communicating with Groupon, via email and phone, I got automated responses. When a person finally responded, although polite, basically said the item was delivered according to the tracking information and suggested I speak with my neighbors. Although not all the fault with the shipping problems are with Groupon, there was no customer service with helping me resolve this. Someone took my money, and I have received no merchandise.

Will anyone HELP at GROUPONS support??? I waited for 2 hours on the phone, 4 e-mails, 2 calls and nothing. WOW. Never buy electronic through Groupon because they can’t send a copy of an invoice which you need to have it serviced. I have been working with ASUS & Groupon for three weeks and nothing been done. Last year’s Christmas deal, this year's $709 nightmare! Your order number is ** (placed on December 3, 2013). Your order number is ** (placed on December 3, 2013).

This past spring I purchased an iPad from Groupon that was suppose to work on either Verizon or Sprint. When I went to add it to my Verizon account I was told that it would not work on their system. Apple told me that they do not have devices that work on Verizon and Sprint, that it is one or the other. When I originally contacted Groupon (by phone) they said that would get back to me in 48 hours. Over a week past and they had not gotten back in touch with me. I tried via email and did hear from someone within 48 hours with a "Sorry but we can't help...."

Groupon has excellent customer service with prompt responses.

Placed an order on 26th Sept 2014, not received it yet. But they say it was delivered on 7th Oct 2014. Following it up for more than a month now, no result till date. Worst customer care, be it email or call. The courier company from which the courier was sent has no customer support no. or email id to trace the courier. Tip: Never buy any product from groupon which needs to be shipped.

On September 29, I purchased four Ringling Bros. circus tickets from Groupon for the total of $176.00 USD. There were four different ticket options Loge/Club/Balcony, Floor Seating, Front Row Seating, and Circus Celebrity Seating. I chose the floor seating. After four days, I finally got confirmation that the transaction had gone through. Note that they didn't actually send me any kind of confirmation like you would think they would do. Instead, I had to keep checking back in on my Groupon account to see what the status was.

Groupon has a duty to protect its customers. Its good reputation is based on the fact that it screens businesses before they are allowed to post deals on groupon. Groupon should have done due diligence and found out the many different aliases that Great Value Vacations operates under, The Lawsuit brought against Sceptre Tours by the DOJ, the F rating with the BBB and other fraudulent activity by said company under alias names. Not only should groupon no longer associate with said company, but said company should be barred from the travel industry entirely. Groupon needs to practice what it preaches within its A+ BBB rating as well as its groupon promise and customer protection motto.

My wife and I have been looking forward for months to our 5th year anniversary. We planned to have a party bus take us and 14 of our friends to a nearby concert. We used Groupon. They have a company called "Black Car Sedans" as one of their featured customers. This company although not open on weekends (which seemed odd since that is the busiest time) allowed us to call and make reservations. We have two confirmation emails and all of our communication has been one-sided from day one, with no communication initiated by the business themselves.

I had placed an order on May 7th. On May the 14th, it still hadn't arrived and the Groupon site showed it hadn't even been processed on their own order status page. I emailed them and was told I had to wait at least 12 days per their terms. On May 23rd, a whole 17 days later, the order STILL hadn't even been readied for shipping so I email Groupon again and ask for my money back, now that agreement has definitely been breached. All I get is a response that they'll look into it and violá! A little while later, my order has been processed and is on the way.

The ad for the purchase states the "Condition" as "New". After ordering it, I found that model was discontinued last year. I wrote to Groupon to ask if my purchase was indeed new and they responded, "Sorry for the confusion, it is refurbished." On the Groupon site, someone else asked if they were refurbished and they said no, that the ad previously noted "Refurbished" but that was in error and the iPad Minis are new and they removed the word refurbished. So far, 340 people have purchased this item so we have all been duped!! Isn't this out and out fraud? Two Different order numbers have been provided as shown below.