Groupon Reviews

I purchased one item on groupon goods department, and it said in policy it was able to cancel within 2hr after the purchase. However, I was try multiple times to cancel that order in that 2 hours, the system said "cancel fail, try it again" within that 2 hr, and no one answers my call during night and early morning. I keep trying to contact them, and when they finally reached me back, they said "item was in transit, no way to cancel or refund, sorry." Really??? Forced to ship me without any option after I made the wrong order. They even told me "feel free to give the item to other recipients" without give me refund. It's free for them but not free for me. What a funny reply from the customer survive.

I purchased a Groupon for laser hair removal ($900+). The company I purchased the laser hair removal from never responded to me, I left them three voicemails trying to schedule an appointment. I contacted Groupon for a refund. They said they would refund the $900+ in Groupon bucks. I asked if they could refund the money directly to my credit card. I still want laser hair removal (which is quite costly), but from a company I know and trust. Groupon said they would look into it. I have since contacted Groupon four times with no response. Apparently I'm stuck with over $900 in Groupon bucks??!!! Based on Groupon's customer service, I never want to shop with them ever again! I've just made a $900 mistake. If I can give any advice to anyone, DON'T PURCHASE ANYTHING FROM GROUPON, unless you already know and trust the company you're purchasing from.

A charge from Groupon for $36.00 appeared in my bank account. I have never done business with this company. I contacted them to try to get details of the transaction and they accuse me of creating an order under some other account and forgetting about it. I have explained in 12 email replies so far that this is simply not the case. I suspect someone has compromised my debit card number and have canceled the card and reported the fraudulent charge to my bank to prevent more Groupon charges for something I didn't order. Groupon continues to reply with emails phrased like the following: "Unless and until you place we will never charge from the customers. Please check from which account you placed the order by mistake and get back to us, so that we will cancel the order and refund to your card."

Absolutely shocking company. Was promised a rug that didnt come for over 4 months and was told that it would be with me any day now. THEN 4 months later still no rug and when I email Groupon they don't reply anymore. The initial replies promised a refund if the rug did not arrive. I am still waiting for my refund years later!!! Very, very angry.

Bought a carpet cleaning voucher. Advertisement says it is in Central NJ which is where I live. When I called to make an appointment I was informed that the company does not service my area. After contacting Groupon, I was given the runaround about receiving a credit. After back and forth for a few days, they conceded to a one-time credit in Groupon Bucks. Bad business procedures.

I bought a tour (Symphony tour in Dubai) from Groupon. The Symphony tour was unhelpful and outright rude and wasted one day of my trip. Groupon did not do anything because I shopped from them 7 days prior to my cancellation. But I had to buy it 7 days prior as the tour was on the last day of my trip.

Groupon has a deal to pay $60 for 4 15 inch by 15 inch Banksy canvas prints. Once you pay you get a voucher with a code to input on the UK site where you order the actual prints. Well, there are up charges galore. Even when I didn't use a single up charge the option to get a 380mm print which is 15 inches charged more. So the site wanted to go with 250mm which is not 15 inches. Confused? So was I. Even when I input 250mm and zero up charges, after I selected the 4 prints my total was over 200 bucks. So what exactly is the deal? Very misleading and false advertising. Glad I canceled the order cause you only have 72 hrs to do so. I will never use Groupon again. No loyalty to customers and misleading ads. Shame on you Groupon.

As a new user of Groupon I supposed (at my own peril) that there would be a reasonable return policy particularly on high ticket items (almost $4000.00). I ordered a very expensive TV from an unnamed vendor on Groupon. 4 hrs. after the order was placed I discovered that I had ordered the wrong model! I was told it was too late - that I couldn't change or cancel the order even though the order is not scheduled to ship for another week or so! I am desperately trying to cancel the order but have been stonewalled by Groupon. I am trying now to intercept the order and was told by Groupon that I have to wait until the order ships BEFORE they can LOOK INTO it. I can't believe it. I plan to refuse delivery but don't know if I will get my money back. Beware of this site because the return policies are not standard and some sales will be final upon placing the order. I plan to report on the outcome of this. I'm praying that I won't lose $4,000!

I was under the impression that my card was only been charged once to get a hotel in Vegas. Once my paycheck hit my account it was drained because of Groupon double charged me. I called customer service and dealt with two horrible agents. Finally I had to call back from being hanged up on. I finally got to speak with a reasonable person, although I thought I was getting my refund back I am getting Groupon credit. I am going to Vegas for the weekend for my birthday and Groupon took my paycheck from allowing me to do things once I get to Vegas. I am never using this app ever again and telling everyone my experience. I am horrified that this happen to me then trying to solve the issue is even more chaos.

Groupon's leadership needs to take a class on customer service. Your organization has zero competency with this component of running a business. If you don't have customers, you don't have a business. Today you lost my business, as well as 5 people in my office that have been waiting anxiously for a purchase that I made. Placed the order on 7/20/16. Have not received order, as of 8/4/16. No information available when I click on "track the package". Customer service was not able to provide ANY information at all. Did the live text, email, and called by phone - for multiple DAYS. No one was able to assist me. Called today, and they refunded my money... which will take 10 business days to be refunded. Still never received my items, and received no explanation. It is clearly apparent that this company does not care one ounce for their customer's satisfaction.

I have bought OtterBox phone cases for my iPhones before from Groupon and never have had any problems. This time when I went to buy an OtterBox phone case for my iPhone 6 for me and my wife. On their display they show OtterBox commuter and OtterBox defender for $18.99. When I went to get the OtterBox defender, the price change to $26.99 so I called Groupon company and told them what I found and told them that was false advertisement. They more or less said that's just the way it is. Take it or leave it. Needless to say I left it. I asked to speak to a manager, but the same person came back online and said there's nothing that they can do and I told them that I would be writing a review and it wouldn't be good. That didn't seem to bother them either. So if you're going to buy from Groupon just be careful of what you see. As they say, if it looks too good to be true it probably is.

I ordered a gift for my mother, being promised it would be to me in two days. Well, after I received it nearly two WEEKS after promised. During this time period, I contacted Groupon letting them know of my discontent. I return it immediately, did not even open it. I receive an email two days later saying that it started its process and it should take around 5 days and then I would be credited in up to 10 days. Ridiculous, but I could handle that. However, on the tracking information, it indicates that my return was received two days after I received the email saying it was going to process, so I figured everything was fine. I was very wrong. I go on the Groupon page to get more information about my return through the FAQ section. I learned that apparently they do not have record of the return despite the fact that the return is showing up on my Groupon page and I have received an email with tracking information about it.

I ordered a set of 22 glass bowls currently on offer at Groupon for 22 euros. Arrived in very poor packaging and 2 sets completely broken. Very poor quality and no response from groupon. Brought it to attention of courier but said not his problem. Impossible to get response from groupon. Will never order again.

7 days shipping after ship is date. 2 days said packed and ready to ship. 5 days later it was shipped. 2 weeks is unacceptable. I could have ordered it from amazon for $2 dollars more.

Groupon sent me a coupon (this happened twice) and when I tried to use it, there was nowhere on the order form to put the code in. I tried the chat button and by the time someone came on, chat had closed for the evening. When I put "Where do I enter the coupon code" nothing comes up in their help menu. The "need more help" button just loops you back to the same stupid help page. There is no customer service contact button. Is it just me, or is it odd that the free shipping starts at an order amount of $34.99 and I ordered $34.98 so I would have to order just one more thing to get the free shipping. It used to be easy to order, now it seems like the coupons are just lures to get you to the order page and everything is directed at getting you to order more.

I purchased tickets for a soccer game, Bayern Munich vs Inter-Milan in Charlotte this past Saturday, July 30th from Groupon Live. When we arrived to the game, 4 out of our 6 tickets did not work and we were unable to enter the game at all because it said the tickets had already been used. We printed these tickets at my apartment 5 minutes before the game and there is no way anyone else could have had them, so clearly Groupon or whoever they obtained the tickets from sold these to more than one person. We did not get to attend the game at all as we did not want to split up the group and 4 of the 6 were unable to enter; this was a total waste of the $28 we paid per ticket.

Groupon has the worst Customer Service ever! In early July I ordered a nice cell phone charger in the color Blue. I was sent a Black one. Called Customer Service to complain, talked with a female representative with a foreign accent who tried to tell me how young I sounded! She then proceeded to help me re-purchase another charger and I received a 2nd charger in PINK when I specifically stated to her I wanted a BLUE one. So now I have 2 phone chargers I do NOT WANT! Groupon is not a reputable company and lacks integrity. Do NOT BUY from Groupon!!!

I was a victim of fraud. I had over $1,600 stolen out of my account by purchases through Groupon. My bank told me to contact Groupon to get the money back immediately. I spent over an hour and a half on the phone with 3 different people because I continued to be hung up on, which in itself is absolutely intolerable. One lady told me I was asking too much to have the money put back in my account immediately. I ended up getting an email a few hours after my extensive phone conversation with a bunch of rude, unhelpful people. Now I have to call all the places to which I paid bills and stop payment on checks which will probably end up costing ME money. I have used Groupon in the past and was never dissatisfied but you best believe I will never use them again and neither should you!!!

Before reading these reviews, I put up an offer for my marriage official services and I received one message from a prospective client. She never called me back to confirm an appointment and I went to log in to my new account and found that my passwords don't work. I have changed it now about seven times in a range of difficult to simple to remember, and nothing brings it back up. There is no customer service number available and they sent me a survey to tell them how they were doing, so I gave them the worst review I have ever given a company. I am wondering if the client saw the reviews and thought I was associated with this company and freaked out. It's probably good that I can't log in. This company is never getting my business again. And it's also a good thing that I told her to hold off payment until we met.

Groupon needs to improve their web feedback. I placed an order on Sunday and by Wednesday the website said both processing and shipped on the same page. Then I received an email on Friday saying that the package was ready for shipping but had not shipped yet. It took a whole work week just to process the order before shipping. This is unacceptable when companies like Amazon can get my order processed and delivered to me in 2 days (Prime member). I ordered a similar product from Amazon then canceled it because Groupon was cheaper. I placed the order on the same day and the Amazon order was shipped, received, and returned before Groupon even started the shipping process. Unacceptable!

Unsupportive and unhelpful customer service. The existing loophole in their methodology for redeeming groupons - i.e. a customer is supposed to give their groupon number at the time of booking, and there is no guarantee that they'll be provided service later when they actually go to get it - made me waste over 3 hours, I lost the money and got no service.

I had ordered 3 concert tickets for $60 for Bristow Virginia and I ordered them off of Groupon back in April for July 31 and when I went to print off my tickets the week of the concert it said that they were refunded, pending, expired. And to top it off somehow the tickets changed to being in Atlanta. I called to talk to customer service 3 times. 2 times I was hung up on. And then asked to talk to a supervisor. I was placed on hold for 20 minutes to be told that there was nothing that they could do. Not even give me my money back. This was the worst customer service that I have ever had to deal with.

I ordered a vehicle maintenance deal on Groupon that was then cancelled under the premise that my payment didn't clear. Rather than provide this information immediately, Groupon had me wait three days before confirming that my payment had not gone through. I was advised by their customer service people that in the event of payment clearance, I would not be able to refund the deal and as a result I couldn't shop elsewhere. A complete and utter joke. Avoid at all costs. Joke of a company, joke of a system, and joke of a service.

I ordered a fire stick on July 9th. On the 12th of July I received an email that it is ready to ship. @ 2 weeks later, Nothing. I called Groupon and demanded a refund. This was the First and Last time I order from this company.

I ordered some bras from Groupon, not knowing that they send you the wrong size it's on you. I ordered my size according to their size chart and they arrived way too small. I chatted with someone representing their company and was told that in the small print it is clearly stated items including undergarments were listed as all sales final as they can't be returned after being worn. Well unless I was trying to impersonate a man there is no way I could wear one of these things. I however cannot return them for the correct size as all sales were final on this item.

I purchased a Groupon for Vera Wang perfume for my mom for Mother's Day. When I didn't receive it, I checked the order status and it said "Delivered". I contacted Groupon and informed them that I did not receive the perfume I had purchased. They replied with an e-mail stating that I should check our apartment's community mailbox and I informed them that we do not have one in our building. They replied that, as a "courtesy" to me, they would issue a one time credit to my account but that they would not be able to do anything for me in the future if this happened and that I should provide a better address for them to send my packages to. I found this quite bewildering because I rechecked my receipt and I had indeed put my HOME ADDRESS on the order. In any case, I just chalked this experience up to being helped by a snarky rep in a bad mood. I then went back to the product to repurchase the perfume.

I ordered multi packs of both the Clarisonic replacement heads and replacement Sonic toothbrushes. The Clarisonic heads fit my Clarisonic but do not vibrate as they should - no scrubbing motion at all. The toothbrush replacements lasted one week and the brushes were completely worn out and all the color was gone from the bristles telling me the brush was done. When it came time to use the products I had ordered it was past the 14 days they allowed for replacement. These were advertised as Clarisonic and Sonic products - FAILED BADLY. No recourse when I contacted them about these defective products -- past your 14 days and no refund or replacement even though the products were OBVIOUSLY defective.

I was looking on Groupon for hotels in California. I came across one for a 2 night stay for $295. While on my phone my 8 year old comes over and hits the purchase button. Well I didn't have the 295.00 for the purchase so the transaction was denied. I called that night and spoke with Groupon and told them to cancel that order, it did not go through. I wanted to make sure that they would not try to put the order through again the next day, as I would have the funds in my account.

After waiting for three weeks I never received the product I ordered. So after 12 business days I sent an email to Groupon support which reply was that they will direct me to a Groupon's good representative which never sent me an email and when I called their answers of where is the package were really confusing. They told me the package had some issue in the shipping process and they didn't know where it was. I told them I just want a refund so I can go ahead and buy a tablet case in other place. They only told me that I'll receive an email from a Groupon's representative. So far I have lost money and time.

Placed an order over a fortnight ago to arrive in "7 working days". 11 working days later and still waiting... No reasonable assistance from Groupon to resolve issue but more than happy enough to take my money! Don't take my word for it, check out **, **, consumeraffairs.com and many more.

Was previously satisfied with smaller purchases but should have gone with my gut feeling!!! Made hotel reservations in January via Groupon for the Aliante Hotel in Vegas. Around February 20th I called Groupon to cancel the reservation which was more than several weeks in advance of the deadline to cancel, and was informed by a representative that the cancellation could only be done online. As directed I went to the site and canceled the 4 days $350.00 hotel reservation as instructed by pressing the cancel button adjacent to the order and awaited my refund as informed per the system.

I purchased a Fujifilm Instax mini 8 Instant Film camera in Groupon recently. However, I just received the film instead of camera. I instantly called the customer support of Groupon, their response disappointed me. They just want me to return the item back to them and give the refund. But, the price of this camera has already increased almost $10, I just want them to reship it to me. They refused to do that and found an excuse that the item is not available (actually not). I hope no one will have the same experience as I have.

Someone compromised my account and ordered stuff and my baking was charged... I called them to inform them of that and they basically called me a liar and said I did the order and can return the product when I receive it... Needless to say I never got the product that I never ordered... It was done an hour before I called and they kept saying it's beyond the time frame so they cannot cancel... WOW. My card was compromised and all they cared about was keeping the money. I called my banker, canceled my card and filed a fraud claim. 2 months later the charge appears again and the bank said the merchandise had enough proof I made the purchase so I filed another claim... am still waiting to get my money. I WILL NEVER USE THESE ** EVER AGAIN!!!

I am a merchant that at this time has to use Groupon to fill a few seats during our busy season. I am not reviewing Groupon but reviewing its sense of entitled customers. Groupon's customers are by far the worst customers that walk through our doors. Like mentioned they have this sense of entitlement because they have this voucher from a third party group and don't understand we just use them for advertisement and not affiliated in any other way. They demand more, call more, want more discounts, and think they are owed more even though they rarely look at our website and know what we offer. They refuse to read our clearly stated terms/fine print on our deal and it is somehow our fault when they don't get their way?

Ordered a fast charger on June 30th 2016 and the USB to go with it. I received the USB the next day, July 1st 2016. Today, July 7th 2016 the status of the item was still being packaged and not out for delivery. I called customer service looking for my item that was paid for and the representative stated that they had a problem with the vendor in which they get the item for so they would not be shipping it out. But my question is when was I gonna be aware of that? How can you keep someone's money and not ship or try to locate the same item but from a different vendor? Now I have been on hold for 18 minutes after I was put on hold after asking to speak to a supervisor. Someone picked up the phone and hung up. DO NOT DO BUSINESS WITH CROOKS. LEGAL CROOKS.

I purchased a laptop from Groupon on Friday. On Tuesday I went to log into my account to view the status of the order and my login would not work. I figured it was my password, so I clicked 'forgot password' and it did not recognize my email address as a valid account. I started a Chat from their website and explained my situation and apparently they deactivated my account because when I purchased my laptop I used my mother's credit card. They did not try to contact me, no email, no call, no alert when I tried to sign in.

I use to love Groupon. However the last two items I have ordered items from Groupon they send them to the wrong address. They won't refund my money. I can't regain the product or the money. I am so frustrated I had to delete my account. FY Groupon.

First I have to admit Groupon does offer some great LOCAL deals. Just be sure when considering a deal on an item, Google it first. Many times I have found the item cheaper online. Now for Groupon Getaways, I CAN NOT warn you enough! Make sure you not only thoroughly read but PRINT every word that's on the ad & fine print. I thoroughly read it but didn't print it and found myself paying an outrageous deposit fee at check-in, in addition to the Daily Resort fees & taxes I had already paid. The hotel stated it was because I had booked through a 3rd party.

Please be careful when buying concert tickets. We purchased tickets to a show as a gift for our parent's 50th wedding anniversary on June 28th. We gave them the gift on June 29th and while they were very surprised and grateful there was a conflict and they would not be able to attend the show as they will be out of town. I called on the 29th and today (June 30th) and was told I could not get a refund for the tickets. The concert is in August so I am not trying to sell them back the day of the show. The fine print said I could only cancel the day of the purchase.

My sister in law uses Groupon all the time and I figured I would try them. They sent offer for national pizza chain as being a local deal. I click on the deal and list the basic of the deal with a big green buy button at the bottom of screen. So I purchased 2 deals not realizing that there was more information below buy button. I received the vouchers almost immediately, that is when I discovered they were only good at one location 83 miles away. I immediately cancelled order, it was less than half an hour after I purchased. Received email stating could not refund because it was past the time frame and all they could do was a credit on the account. How can 30 minutes be outside the return time, their website said I had one day. Today I found a deal I could use most of credit on, I then took my cc off profile and unsubscribe them. I will never use them again.

Put the order in (Android kids tablet) on June 17th and was shipped on the 18th. Received the product 6 in 6 days. Work great. New in box. No issues.

I ordered a Roku streaming stick from them back in late May, logging in with my FB account and paying with my credit card. The next day I tried to check the status and they told me my account was deactivated. After a month of trying to find out why, I received this email: "Hello, for the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed. Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company."

I ordered a set of 12 -2" Clarissa Hair Rollers. Upon receiving (shipping took much longer than expected) I discovered Groupon had shipped the incorrect product, I received 6 -3/4" hair rollers and 6- 1" hair rollers. I called Groupon Customer Service and was told a return shipping label had been sent to my email and I should drop the package at the nearest post office. I could expect a refund in approximately 2-3 weeks after Groupon had received the package. I was put out that the Groupon Customer Service Representative never offered to exchange the incorrect product for the product I actually purchased but due to the extended shipping time I was not sure that was an option.

I ordered headsets on June 7th, it is June 22nd and my item still has not been shipped. And there is no customer service you can talk to. I emailed customer service 6 days ago and today and received the same generic answer that they are looking into the issue and get back to me soon. Never again will I order anything from Groupon once I received my item or my money back. I will cancel my account and delete the app.

I saw what I thought was a great deal Groupon for a 2 year subscription to Zoo Books. Expected delivery time was 4-6 weeks. Placed the order on 4/18. As of 6/7, nothing had arrived yet so I called the vendor who said they would get back to me. 6/21 no product, no update, no response. I call again and this representative states that the order was only processed when I called on 6/7 because my Groupon order was never processed (in spite of me having a screenshot of the confirmation AND having the Groupon code deactivated). Now it's going to be an additional 6-8 weeks for delivery. It will be the end of summer before I even get the first subscription when the product was ordered in early Spring. Ridiculous!

I ordered tickets to a concert, printed tickets of computer, got to venue and was told the chairs you had were too tall so I would have to rent chairs. Got up to where you go in - there were no chairs and they acted like who told you that. I talk to the venue information Dept 3 hours before I got there so this came as a surprise to hear "we're not selling chair." We couldn't bring in blanket so we're we suppose to sit on the bare ground. So I called Groupon to get a refund. They denied my claim.

If you are owner of a small business do not create deals on Groupon! It is a loss of time and money! I have a restaurant and try the deal. I have to give customers a 40% discount (recommended by groupon) and then Groupon take 50% of the deal. It mostly brings customers that are looking for deals, that don't leave tips and that don't come back. Because this customers is only looking to eat cheap. The money I was getting do not pay the cost of the food. Do not use groupon if you have a small business!

Beware Groupon is now allowing their customers to get scammed because all they care about is making money not the quality of the product they sell. I was given a Groupon for MOTORSPORTS LAB exotic car driving experience, What A SCAM. When you sign up to buy the thing online it does not provide you any of the "FINE PRINT" from the company providing the service, Like the asinine liability fees and suggested extra tipping fees suggested by the provider, additionally the numerous liability waivers you must agree to or be charged exorbitant charges in the several thousand dollar range just to drive a high performance vehicle. Cancellation fee insurance, and on and on and on.

Purchased peacock table. Still not shipped after days cited in listing. Ordered same table from Amazon. Days later already received it. Groupon item still not shipped. Call customer service to explain my issue. They hung up on me!!! Never again, other purchases same story. The item at Amazon was $6 less!! Beware of Groupon RIPOFF!!!

I made a few purchases during May 2016 and had to return most of them each for various reasons. Poor quality of products/or wrong items sent: quality of sunglasses I ordered were disgusting, with some golden colors on the frame was coming off. I ordered a sunglass which they never shipped- checking with them after 3 weeks, I was told maybe some inventory issue, etc. but it was never communicated to me neither was reflecting on the website. I ordered a dress, on opening the package I figured they sent me a complete different dress. Had to reach out to customer service again!! Denim Bermuda was ordered in size 9, sent a wrong size, so again reaching the customer service for return. That was about the quality and product service, let's get to another disgusting experience because of not maintaining their records correctly.

Booked a room on Oceanfront Nags Head. Date was 5-17-16. Had a family emergency and had to cancel. Rebooked for 6-14-16. When I called today to see check in time, I was told it would cost 139.00 more! I was very sick dr. said I can go. I cannot afford this $270.00 a night. Was told Groupon will not refund my $129.44. Will NEVER use Groupon again. I know the rates go up but cancer prevented me first date. Will send dr's note... but they said no. So no vacation and out $129.44. Sad day.

Very bad process. This is the only organization who uses email address for account details. There should be phone number, order number anything but I don't know who suggested email address. I ordered couple of items from them but they provided wrong tracking number for which I have been struggling to track the item. They are good for deal and coupons but not for sale or any other merchandise.

This morning, I purchased a Groupon deal for get a $20 Kohl's gift card for only $10. It went through because I saw it on my Groupon page, but couldn't access it because the link wasn't there. Contacted customer service and said just wait for the confirmation email and that my payment is being processed. When I tried to log into my acct about 8 hrs later, it won't let me, which was weird because I was able to access my acct 8 hrs prior. I even sent a 'forgot password' request and the reply that came back said I do not have a Groupon acct!!

Ordered blue topaz earrings in 14k gold, buy 1 get 1 free leather belts, received 2 buy 1 get 1 free belts, no earrings. They said they sent me emails with return labels, but I have to wait until they get the items they shipped by mistake before I get my refund. So for their mistake I have to print labels, go to the post office and wait and hope they give me a refund. But for all this they will give you 5.00 credit.

I have bought 3 Groupons for Home Services and all three were a negative experience. The first one never showed for their appointment. The second showed and I ended up spending $120 more because he couldn't perform the services I paid for without doing another service. The third service called an hour after our appointment time and cancelled and I had taken a half day off of work. I tried calling the owner six times and he has yet to answer the phone or return my calls. When I called Groupon to let them know about my experiences, they really didn't seem to care and would not allow me to leave a review for any of these businesses.

I don't usually leave review comments online but I strongly felt that I need to share my horrible experience with Groupon service. I purchased a hotel deal Groupon yesterday ($1500 deal) using my Visa. But after 20 minutes, I decided to use my Mastercard instead so cancelled the original deal and purchased another one. Today, I checked my credit statement and the cancelled deal was refunded but missing 85 dollars! I thought it was a mistake and called Groupon to figure out. After experiencing two hung up calls by call center for some reason and wasting almost 1 hour, I was finally able to talk to a Supervisor.

I purchased a framed picture. For some reason my building returned the package. So I called Groupon and they told me they would refund the money to my account in 10 business days. So I ordered and paid again for the product. This time I got it, but they never refunded the money to my account for the first order. It's been 2 months already. I contacted their customer service and they told me that they did refund the money, which is a lie. They stole my money. I feel very disappointed.

I purchased a Groupon coupon for a romantic birthday lunch with my partner. A five course meal in Perth city. When I paid for the Groupon, it came out of my account twice so I rang them to say it charged me twice. They refunded me the second charge. Very excited we arrived and handed over our Groupon coupon. It was rejected. There were lots of people around and we were getting funny looks. I gave them both Groupon coupons, knowing that one wouldn't work. But both of them were declined. The money had been taken out of my account. I waited outside the restaurant and rang Groupon immediately saying what happened. The lady said they will log the call and get back to me within 24-48 hours.

Groupon cheated me when I book the hotel. They told it's more the 50% off on the deal but when I do check in the price was less, if I go direct. The price was less, my question is why they are cheating to the customers booking with Wyndham Garden Niagara Falls hotel, which is worst hotel I ever saw. They didn't cleaned my room and I saw red stains. I told the counter staff. They didn't help me. I told Groupon to refund my money but they refused. Attaching the photos. Thanks and please help.

On Saturday 21/05/2016 I ordered a set of Tower Cerasure - 3-Piece Frying Pan Set - All three sizes from Groupon. I will say that the delivery was fast and the goods were delivered on Tuesday 24/05/2016 and opened the package to find that they had only delivered 2 of the 3 frying pans. I immediately logged onto their website and logged a dispute to tell them that the delivery was short 1 frying pan as the 2 they had delivered were the same product as in the pictures and requested that they send the missing frying pan (which was the largest and most expensive of the 3).

I bought an HD antenna from Groupon on 5/16. I received tracking information and to my surprise the item has been in "preparing to ship" status since 5/17. I contacted Groupon on 5/22 to ask them to contact the seller to see what the deal is. I've not heard back from Groupon since. I'm so irritated. I've never had a bad buying experience with them before but this is ridiculous. I called again today and the woman on the phone told me to call back the same number I called to get her. Groupon has gone downhill. I used to be able to talk to someone in America that understood what I was asking and talking about. Now when you call Groupon you talk with someone in India that has no idea with the issue, has no idea with Groupon and doesn't help out at all. I'm beyond disappointed with Groupon. I've used it for years but am done! Sticking with Amazon from now on, never a bad experience with them!

I booked a getaway and didn't receive a confirmation. So I re-booked the room. Upon check-in with the Sheraton Four Points Niagara Falls, the check-in clerk informed me that I had 2 rooms. I asked her if I could cancel one room, and she informed me that I needed to call Groupon. We immediately did and the support staff told us that there was no problem. Upon arriving home, we checked and sure enough we had been charged for both rooms. Several calls have been placed to both Sheraton and Groupon. They are both giving us the runaround with both parties saying the other is responsible. Sheraton knew that Groupon would not be cooperating. They could have offered us the vouchers that came with the other room like the restaurant vouchers and casino money. But that wasn't offered to us.

Despite I have warned them not to save my credit card details, they still do so. They have also processed various purchases while I surf their web page without me having confirmed final order and there is no agreeing debit money from my card. I have tried whole day to make contact with them to deal with the problems. No response and they cut off the phone. No response via email and no details of their offices addresses being provided.

I have an account with Groupon.com. Lately I couldn't access the "My Groupons" page after I login to my account. I contact their support. First they don't understand what is the problem even if I sent the the screenshot to show the problem. Later they told me that is browser problem and tell me to clean up the browser history. After I told them I've tried different browsers, IE, Chrome, Firefox, then they told me that it is problem caused by their server upgrade. They say it will be fixed in 48 hours. Now, one month already passed and I still couldn't access to "My Groupons" page. I'm so disappointed with their support. I'm going to delete my account with them and don't use them any more.

I purchased a voucher for dancing lessons. I was unhappy about the way in which the classes/times etc was being run. I submitted a complaint to Groupon which they passed on my personal and private details to the merchant. This is a BREACH of the privacy laws and of course the merchant rang me. The merchant made the experience awkward and of course it was not pleasant when I returned. They assured me my concerns would be addressed. Which they were but I was treated like an alien. Good job Groupon for a blatant breach of the law. When I rang Groupon to discuss I felt like I was talking to robots who could not converse nor understand my concerns. Groupon's comment: "This is how we do things here in Groupon." You have got to be kidding!

Purchased a manufacture refurbished Vizio 55" Full-Array LED 120Hz 4K Ultra HD Smart TVs in Groupon. Product was shipped in bad shape. First of all it was not refurbished by the manufacturer. It was done by some third party. Product does not have the manufacture box, user manual and there were lot of visible scratches in the TV back panel. It looks like the previous owner wall-mount the TV and the panel has some unremoved sticky stuff here and there. Overall, it was poor buying experience. Contacted Groupon customer service and they were not very helpful. I am going to return the TV. Will not recommend Groupon.

When attempting to use the redemption code for Hometown Harvest (the title is rather misleading) GPNBCDXU, I was told that they do not deliver to my area. I proceeded to offer a list of other zip codes but had no luck with those either. I admittedly neglected to click on the hyperlink in the fine print listing the very limited # of zip codes they deliver to. I brought the issue to Groupon and was told there was nothing they could do because of the disclaimer. I believe the least they could have done was to have offered a credit but that was not done. When I initially brought the issue to them, they asked for a list of items such as dates, communications, etc which now seems like a waste of my time if they are just going to refer to the fine print. I will not be taking advantage of any more deals Groupon offers. There are so many similar deal sites these days that I will not miss it.

Don't use Groupon unless you can afford to lose your money. I did not get what I paid for and they refused a refund. Luckily it was a small amount but be warned.

The Fitbit was purchased February 25, 2016. By May 3 the Fitbit no longer worked. Groupon was contacted for further instructions on the defected item. And I was told since it was not within the 14 days after purchase there was nothing they could do "sorry". Do not buy Fitbit from Groupon. It's a bad purchase.

I have spent hours now attempting to talk to someone regarding my recent purchase. I ordered an Apple certified 10 ft lightning cable through Groupon. What I received was a piece of junk that says "made for... designed to connect with..." But it immediately follows it with a disclaimer regarding Apple not being responsible for the "operation of this device or its compliance with 'safaty' and regulatory standards." Please note the misspelling of safety used on the packaging of the product. My unsuccessful attempt over several hours and several phone calls to get the product I ordered sent to me has been extremely frustrating. I do not want a refund and have to go repurchase an Apple certified lightning cable all over again, because I was told I could not be assured I would not get the same product I just received that is not really certified.

Purchased one of the swag bags they had on offer which they say you had a chance of getting an iPhone 6. I was not expecting to get a phone or any other one of the large prizes they boast but the least I expected was the ** items they did send would be in working order. I got a selfie stick which was bent in the middle and wouldn't open and a lost keys key ring that doesn't work. This was the deluxe bag so can only imagine what rubbish the other one contained. Don't be fooled by this "swag bag" con. They will put whatever crap they have lying around into a bag and take your hard earned money and laugh all the way to the bank with your money. Groupon.ie should be ashamed of themselves to associate with them and god knows we buy a load from their site but not anymore.

I've used Groupon a number of times for restaurants and hotels but only recently placed an order for items to be shipped. I previously changed my address on my credit card to my current one but unfortunately that doesn't change your shipping address. After placing an order I looked at my confirmation email and noticed it was going to the wrong address, one I no longer live at, and quickly tried to take action to resolve the issue. When I attempted to do so online as instructed I was unsuccessful by fault of the website itself. So I simply tried to cancel the items and reorder them with the correct address. Also the website did not allow me to cancel the items and was at the mercy of the site (phone customer service was closed 9pm on a Sunday). I also emailed customer service hoping it could be fixed that way, but to no avail - it would force me to call the next morning.

I ordered a Rachael Ray pot and pan set. After 10 days went by my order still had not shipped due to a price reduction? which I did not receive a refund or credit on. So in tracking the item it took another 5 days to leave for delivery. 5 more days and this item arrived to my daughter as a gift for her Birthday. But instead of a call thanking me for the much needed pots and pans she sent me a picture of Doggie steps. Even the inserted packaging slip said Rachael Ray Pot and Pan set. So now where I got so upset.

I ordered 2 Serta mattress sets which was over $1200. I read on their site that delivery would be in process about 2 days after ordering. I contacted customer service and told them that I was moving on the 2nd of May and that I need to change my delivery address. They told me no and that the mattresses would just be returned and I would eventually get a refund. I sent 3 more emails asking why and got the same response. I called 3 times after delivery company said that my shipment was due to be delivered on the 5th, but that they needed to verify with Groupon my new address.

I made a purchase for a getaway in Tahoe for a Saturday night. Once I reviewed my email I noticed there were two confirmations instead of just one. I contacted Groupon and they immediately stated that it was my fault. They were completely unhelpful and continued to put me on hold and run around the fact that it was a computer error on Groupon's behalf. I have never been treated so poorly in all my online experience. Not only were they unhelpful but I am now financially responsible for the extra booking mistake that they had made. I will never use their service and will continue to share my experience with others. Whatever happened to customer service. Such a horrible experience. Shame on you Groupon.

Being a new expat to Malaysia I didn't realise the difference in consumer treatment between here and the first world. Basically there is NO consumer protection and GROUPON take full advantage of this. I should have been cautious after I bought a restaurant voucher and the restaurant kept saying, "No, we haven't started this deal. Come back next week". Luckily I got hold of the owner at another restaurant and he honoured it - reluctantly.

I received a Relax Rite massage Groupon as a gift but from the start had trouble viewing it. I reached out to Groupon and asked for help with the voucher as all my other vouchers were available but this one. I did not hear back until after the voucher expired and it's been a slow back and forth on their part in responding to me. I still do not have access to the voucher even for the paid value because it is still not available for view and I have sent all of the screen shots from all of the browsers and still they insist it is me. Even though my other vouchers are fine. This can't be an ethical business practice.

Beware of Groupon. I ordered two fitbits from them recently, as a gift for my parents. Imagine my embarrassment when they informed me they'd been sent empty bands. They now refuse to send me the trackers. In all honesty, they have offered me a refund if I send the worthless bands back, but it's very frustrating spending time on speaking with customer service, mailing it back, and waiting for the refund, in addition to having to find a replacement gift. What is truly concerning is that they are still selling this item online, yet claim to have no items to send me. So, are they lying to me or are they still sending empty bands to unsuspecting customers. This was my first Groupon purchase, and will be my last.

Bought a deal for frozen yogurt. Went the next day, the business is closed. Right place, right location, etc., etc. Bldg is gutted, phn disc, website defunct. I tell Groupon. They refund me "because I'm within the 3-day grace window" and do nothing else. Um, no. You refund me because the business is a lie and you take the deal down. A WEEK later the deal is still up. I submitted the evidence to Google and Yelp. Both took less than 24 hrs to verify my "claims" and post the business is closed. But a week later Groupon still has the deal live. I've written them three times. They won't take it down. Now that is STEALING. That is CRIMINAL. I will never buy from them again.

I placed two orders with Groupon back on the 13th of April. On the 22nd, I still had not received them, so I tried to log into my account to find any details. Well I couldn't log into my account. So, I had to Google "Groupon" for a phone number, because it is nowhere to be found on their website. When I spoke with customer support they told me my account had been closed due to suspected fraud. Not once did Groupon try to contact me by phone or email. Such a poor customer service in my opinion. This was just a way of avoiding having to give a discount by coupon code.

I bought tickets through Groupon to take my grandchildren to the Ringling Brothers Circus. They were advertised as being in the 100's section or the first 4 rows of the 200's. The vouchers would not be available for viewing until the day before the performance. When I finally got to see where my seats were, I found that they were in the very last row of the 200's section. The 19th row!!! It was much too late to ask for a refund especially after promising 4 young children a trip to the circus. BEWARE, THEY LIE!!! When I went to view the promotion after I found out where my seats were, I saw that they had changed it. The seats I bought were later advertised in the 200's section but NOT when I bought them.

If you call customer support they can not help you. All I needed to do was change my billing and physical address. Customer support 101 can't be done on phone. God forbid you are not tech-proficient because they talk to you like your stupid. They claim conversation is being recorded which I doubt because I was jerked around on phone for half an hour then transferred to another extension that couldn't pick up because they were closed. When I called back all customer support was ended for that day. If I did that to a customer I would lose my job. I am going on a vacation that has already been paid for. After that I will not ever do business with such an ignorant, arrogant company!! Whatever you're suppose to save not worth classless experience. If you research you can get same or better deal. Most electronic merchandise refurbished with weak warranty. Never trust any company with extremely poor customer service.

On April 4, 2016 I purchased One Microsoft Office certification bundle. I attempted to redeem the coupon with Simplilearn. This was the response for Simplilearn website: Coupon is either invalid or not found. Since that date Groupon refuses to acknowledge the validity of their coupon and insist that I force Simplilearn accept their coupon. I am very frustrated at this point and seeking a refund of my $29.00.

I bought 2 different tickets from Groupon and both expired and I have tried to get in touch with the company without success - no able to send an e-mail, no phone number, nothing to fix a problem.

Groupon will not ship to a PO box. That's unfortunate for those of us whose house is in a rural area and do not have access to a home mail box. I understand of course that this is for fraud protection. However, the one star is awarded to the rude customer service representative who was unhelpful and borderline hostile. They refused to explain to me what my options were (beyond telling me to "ship it to your work address" which I would NEVER do as I find it unprofessional to do that at the current place that I work). They also would not let me speak with a manager after I requested to do so 4 times. (Probably a company policy as I got the impression that they just don't give a damn).

I listed my company as a Groupon Merchant in 2014. They suggested and would only approve about 60% of what the company would normally make for the services offered. The amount of money lost using their services was unreal. I called SEVERAL times within a few months, begging them to give me some lee-way as a merchant. They declined every offer I submitted, no matter the change, even though the same deals were RIGHT NEXT TO MINE on Groupon from competitors!!! Finally, they told me to make my own deal on their personal merchant site. So, reluctantly, I tried. There were barely any options and I could NOT ADD what was needed to be functional, though, once again, the same deals were sitting right in my face!!! PLEASE HEED MY WARNING! NEVER USE GROUPON, AS IT WILL DESTROY YOUR BUSINESS!

They overcharge on tax when they respond to emails about the issue it has nothing to do with your email issue over and over. Forcing me to have to call only to told they can't refund fund but will give me a credit which I will to use by 3 mos. I had another credit from something I had bought but the company would not honor the gift C. so they refunded. They would not put back on my credit card--would only give me a credit but when I was ready to buy they could not find it to place that credit on what I was now buying. I had even email asking that they place my credit on these items--they did not--they just went ahead and sent the payment through. I want my money back and I do not want to deal with a company that deals with customers in such an unforgivable manner. There is no order number.

They do not do price match. Their system is so, so slow and always goes out with error. The worst thing is that their system could automatically check out items in your cart without your authorization. Pay attention to this!!! I experienced this error last month in March, 2016. It checked out 40 items in my cart including 6 TV wall mount kits and 5 comforter sets. That was crazy! After their system fault, I chatted or called their customer service, but they could do nothing, just told me to return all of the items. It took me almost a month to deal with their fault: called for return labels, gathered the 40 items, checked every item to match the label, brought them to post office! Totally waste of my time and made me depressed by Groupon's fault!

I bought an eyelash extension through Groupon. When I called to make the appointment, the business never answered the phone (tried multiple times and left messages with no response). I finally drove to the business as I thought I may have had incorrect contact information. The door was locked... They peeked out the window but would never open the door. This was over $100 that I never got back. I contacted Groupon and they did nothing. After contacting them several times, I finally just gave up. Very hesitant to purchase anything else as I don’t feel that they verify these businesses are legitimate.

I bought an item in February, and never received it. When I went on to track my item, it said that the page had expired. I purchased another item in March, again the same situation transpired. The website makes it impossible to contact Groupon by phone. This is not good enough.

I am writing this review with regards to the so far terrible service I have received from Groupon. I ordered some bedding costing around £34 in total around 2 weeks ago and Groupon has sent me the wrong product. A product they advertised for under £10. After 5 emails they have informed me they cannot send me my product that I paid for and to read the terms of return which states you cannot return bedding. I have sent another email requesting they send me the correct product or I will go to trading standards. I have not yet received a reply.

I had a problem placing an order on Groupon yesterday (4/3) and got an automated message to contact customer service. I found the live chat feature and later got transferred to "Getaway Specialist" and was in queue position 3. After getting to queue position 1 and waiting for close to 2 hours, there was still no one to answer my call. Since it was getting late, I decided I would try again today. Maybe they had a really troublesome case. Today, I tried live chat again. I was transferred to "Getaway Specialist," waited half hour and was immediately hung up on before the customer service rep even said hello. Needless to say I was infuriated. I no longer want to deal with Groupon and don't wish to continue my purchase.

I purchased the Swag Bag mystery offer. While they didn't breach any legalities - I received a disco bulb, bit of velcro for body posture, and a whistle key ring. Absolute crap that I wouldn't pay 1 for at a market stall. Stay away!!!

Groupon has made a change in the ordering process recently and has placed the "buy" button in the same area as the options for going back a page. This causes purchases to automatically happen when you attempt to go back a page!! You are not aware of it until you receive an email message. PLUS you only have 2 Hours to make a change! If you aren't able to see your email because of work or it's before bed, you're screwed. It appears to be a tricky way to steal money from unsuspecting people...

I ordered earrings for my mom for Easter, got them April 2nd. Too late, but at least I got them. Groupon sells nice stuff at a great price and they do deliver. There just needs to be more communication between the company, shippers and customer.

Being a newer business, I decided Groupon may be a good option for acquiring new customers. I was very wrong. Being hesitant about the sales $ split, the business representative closed the deal by saying that my business, which offers Kayak Tours, would be a big Summer campaign and promoted heavily (since it was March, and just before Summer). She also said that they were expecting my deal to sell "REALLY well! ". The day my deal went live, it couldn't be found anywhere!!! I searched Groupon high and low and never found it anywhere on the site. I let it sit for the day, and the next day was the same...NOTHING.

Made my first purchase of goods on Groupon. During the sale process, the system did not ask me to specify the shipping address and I assumed they have my current address as I purchased Groupons recently. It turned out it was sent to my old address in another state. I changed the address and assumed it was fixed. I chatted with them the next day and they said that the address was changed too late. The package was delivered and there was nothing they could do. I called the building management and they will return the package. Now I have to hope that Groupon will indeed receive the package. This is the last time I'm buying any good on Groupon.

I ordered a hot straightening brush March 9th. My order status says that it is still in the placed status, when it should have been already processed 7 to 10 days. I have sent several emails and no response. My money was withdrawn right away... Where is my item?

Order a pair of Compression Knee-High Zipper Socks, 1 week to be delivered. Wrong, 21 days. Product was not what I was lead to believe. Defect only for a refund, so no refund and they got my money and shipping cost. Never again. Horrible company.

I purchased some online store's coupon from Groupon which you can't use if you live outside US. I complained and they said I could give it to my friend. The company is in US but they offer free shipping to Canada. That's why I bought it. However, the company didn't allow me to purchase. Credit cards and Paypal account didn't work if you live in outside US. (Paypal/US account only. Credit card/Billing address should be US address.) I entered my location before I purchase this coupon. Then why did Groupon allow me to purchase this coupon? I am truly disappointed about it. I'll never ever buy anything from them.

I had never used this company, but on the referral from a friend I decided to give it a try. Completely the worst experience I've had purchasing an item online. Made the purchase on Thursday 03/24/16 for Two rides for two people at Fast Lap Indoor Kart Racing, thinking I could take my kids the same day. When I tried to retrieve the print out coupon, the website crashed, so I couldn't go to my newly created account and make the print out. The next day I followed up and still the Groupon Website was down. It actually didn't come back up till Friday evening on 03/25/16.

Groupon customer service needs A LOT OF IMPROVEMENT.

I was gifted a Groupon. When I tried to use the Groupon for a night's stay at resort, I was told by the resort that it was under new ownership and could not be honored. I requested with detailed information from Groupon customer service staff to have Groupon Bucks credited for the amount of the Groupon that I was not able to use. They refused and said the gift giver is the only one who can get Groupon Bucks credited. This makes no sense and is dishonest business policy. It's the same if you were gifted a too small shirt in a department store and went to exchange it in the store with the gift receipt but are told that the exchange can only be made by the gift giver. Poor, poor policy. This Groupon was paid for and they hold onto your money... not even a credit in the form of Groupon Bucks (which was what my request was).

I purchased a Groupon for a dinner cruise for 2 people on a Wednesday or Thursday evening. When I contacted the Cornucopia Princess to redeem the Groupon on March 23, 2016, I was told they are not sailing until April 13 or April 14th. I paid $99.00 for this Groupon. I contacted Groupon and they said they won't extend the date. After many emails they credited me $47.00. This is totally unacceptable and an Unfair Business Practice. Groupon is a scam. Please help me get a $99.00 credit to go on this cruise or get a refund.

Groupon does not seem to care about the merchant at all. I was not given the correct information on payments. Was told it would be a 30-70 split and they only paid me 23 percent. They let customers purchase as many Groupons as they want even though it's one per customer. No one from their "support" team helped me understand how to protect myself with the fine print. The Groupon customers took advantage of my generosity and Groupon took advantage of me period!

I made hotel reservations + waterpark passes at a Poconos resort. Turns out there was a mistake in the listing. The waterpark was closed. Groupon was supposed to have contacted us but didn't and now won't issue a refund. BUYER BEWARE.

Don't wait to purchase if you notice they have sold a lot of the deals already. Seems like best deals sell out quickly if they are popular; can't always snag a deal in time if you don't check your email promptly. Have purchased several golf package Groupons for my husband to use since he is a golfer that enjoys playing area courses with friends. Often, the deal includes a cart and play for two for an incredible low price (at least half price so the other person plays for free). There usually aren't too many restrictions other than the expiration date but the amount paid for the Groupon never expires and can be used past the promotion expiration date to apply to the regular play price.

Our best deal was a boat rental in Naples with the 20% off. We got a full day motor boat rental for 80 bucks. We had to pay for a full tank of gas despite what we used. Other than that, nothing bothered us. It was a solid deal. Be patient, read fine print, wait for additional discount coupons. Enjoy the fun while saving money- especially on vacations. Fine print must be clearly stated. Use common sense and choose wisely. Tip nicely and say thank you. Again, shop for vacation destinations and look for special activities. Even if they are slightly over your spending comfort, they will have bigger value and memories if you can save 10/20 bucks pp.

I bought a Groupon for an oil change at Sears. But once I get there the lady checking me out says the Groupon has expired, when on the voucher it clearly says Groupon expired not for another 3 months and I had just bought the Groupon 2 days prior. She suggests I call Groupon customer support to straighten everything out. I call and it says there is a 40 min wait time. I spend almost an hour on the line waiting, still nothing. By the time it reaches an hour mark, the customer support line hung up on me!! I was furious because the entire time I was waiting at Sears!

BEWARE THE BAIT AND SWITCH! On March 8, 2016, Groupon sent me an email with a promo code that promised $50 off any item through March 9. Great deal, right? I opened the Groupon app and searched for “camera,” as I have been interested in a GoPro style camera. I found an ASX ActionPro-X HD1080p WiFi Sports Camera Bundle on huge sale. Just $99. Camera, multiple mounts, fasteners, memory card and more. Not a GoPro but the camera was well reviewed on multiple independent sites. And with $50 off, well, worth the risk.

I ordered a Groupon for a couples massage and spa for my husband and I for $120.00 about 3 weeks ago. Due to our busy schedules we haven't had a chance to use it. I received an email today asking about my experience at the spa, stating the Groupon was used this morning. However I did not use it. I tried contacting the massage spa company directly and they are closed on Mondays and I've been on hold for Groupon's customer service for exactly 1 hour and 08 minutes now. I am very upset. I will never use Groupon again and I refuse to get off the phone until someone answers.

My daughter gifted a Groupon Voucher for dinner ($80.00). The 3 course should at least cover the cost we had. But the entree and value that $3.00, mains at $18.00, glass of wine cheap cask/house wine at $5.00, and dessert just scoop of fried ice cream at $5.00, total value $3100 per person, but advertised the $80.00 voucher is discounted price of $97.00 for two. This was a rip-off. Please investigate.

I tried to solve issue with Groupon on a hotel. Was sent email saying it did not go through on day I would have had to check in. I ended up staying somewhere else cause I was told it did not go through. I even checked online directly. They said they had no rooms left for this date (none). They later charged me anyway for a room that had no availability. I contacted them twice.

My girlfriend bought me a watch for holidays with a debit card --FIRST mistake and I've warned here. The late arrival was a watch box, not a watch itself. The box was not even part of the ordering option. Never could get them to send a return free shipping label so I had to send the box back at my cost $7.00+ which they would not refund. After threats to U.S. Post Office--(mail fraud) and my state's consumer protection division I received a watch that did not work, I brought it to a jewelry store who replaced the battery and tested the watch declaring it worthless and in-operable! I've sent numerous e-mails, attempts to call--they never answer. I've now sent them my last demand for a shipping label for this watch and return my girlfriend's purchase price $37.00 and my shipping = $7.00, and watch, battery and exam cost of $20.00. So we're into this wrong item/broken watch for a total of my $27.00 and girl's 37.00 for a total of $64.00 lost and spent.

Customer service is acting as an enemy when it comes to customer service... My last few experiences contacting a Groupon and complaining about the service of their client left me felt worthless. They wrote me a letter where they blamed and criticized me and accused that I do not know how to use the Groupon. The tone of the email was RUDE and disrespectful... Do you think I am an adult and know how to communicate, escalate and collaborate especially if I have issues with the business who literally did not attempt to provide service they suppose to. Remember I paid money and do not need to put too much efforts scheduling appointment for massage if the client does not intend to do so. I care about my time energy and money.

On Feb 24, 2016, I purchased 2 Groupons that had a 20% discount. At checkout, both Groupons showed the discount taken off the price, and the price reduced in the total to be charged. Today, 4 days letter, in reviewing my credit card charges, I find Groupon charged me the FULL amount, without the 20% discount the screen showed would be taken off. In reviewing my account, the details there don't show the discount anymore, nor does a follow-up email. So, I have NO written proof the the screen shown to me at check-out, that the price actually charged is 20% too high. BUYER BEWARE. GROUPON IS PRESENTING A FALSE SET OF CHARGES AND THEN CHARGING YOUR CREDIT CARD MORE!

Purchased a straight brush, I was charged twice (only ordered one). I contacted the company and asked them to refund and they said they have shipped two. One arrived and it doesn't work, and it is not the item that was pictured in the ad. The other hasn't arrived. I contacted the third party vendor and asked them to pay for return shipping and they refuse. I have to pay to ship an item that doesn't work, and for an item I didn't order and don't have. Groupon has not been helpful at all. They say that is a third party vendor, I bought from Groupon. I wrote a review on the item, they deleted it. Apparently they only allow positive reviews. I wrote another review, I am sure they will delete it as well. Buyers beware where you spend your money.

I wish I didn't have to get any stars at all, Groupon customer service is the worst I've ever had to deal with. I ordered a pair of curtains not once but twice. The second time I was giving them the benefit of the doubt thinking that they couldn't screw and order up twice but yes they did!! The order clearly said white and what they sent me was gray which I could not use! They did this twice! How hard is it to read a form that says one pair of "WHITE" curtains. Well tried calling customer service first, I was told I would be put on hold for two hours!!! So I emailed them both times. "I'm sorry there's nothing we can do. Print off a label yourself and send it back and oh here's a pissy five dollar customer credit" was their response.

I purchased an online course of $169. I tried several times to redeemed the offer and the code didn't work at one time and had several error messages at other times and at some point I did give up. With frustration, I gave up. Now my offer expired and I tried reaching out to both the Groupon and merchant. Groupon customer support wasn't helping and sent me same messages over and over again. They stated that I needed to read the Fine Print. I reached out to the merchant and they said I need to pay more money to have my account open.

My first time using Groupon there was an error and confusion on both sides, but within a couple of days the situation was corrected and I am very pleased and will continue to do business with GROUPON. We all have bad experiences with companies, but I find that as long as the situation was corrected with the company and you are made whole again, that a second chance should be given, just like we do for our friends and loved ones.

This week I continue to fight the 1099K Groupon sent me. They claim to have paid $25,000 and I only was paid $9,000. They have offered refunds for people who had their services completed. One man wanted sexual services and after I refused, Groupon provided him and his wife a refund. Many times, Groupon clients have violated my company policy and Groupon refunds them. Yet, I have nearly a perfect rating and tons of positive reviews.

On Feb. 4th I ordered one of their so called deals for two Rings. They gladly charged my credit card right then and there. The same day I received the confirmation Email which stated, "Order will be shipped 2 to 3 business days from date of order". Two days later I received Email with tracking info and it said again "shipped 2 to 3 business days from date of order" then under that it said "package ready to ship". So three days later I check and package still not shipped.

Groupon has a systematic problems. If you buy a service or product and you do not receive what you have purchased, you may get your money back BUT you will not be able to leave feedback. You can contact Groupon and ask for return or refund which sometimes it is not easy to do so. For example the last time I purchased a massage session, I was not able to make an appointment with the provider for more than a month. They did not answer phones or return calls. When I asked Groupon for refund I had to prove that I have made attempts. Then Groupon contacted the provider and asked me to wait for the provider to respond. Finally when the provider did not respond they refunded me.

I purchased 3 PrinterPix vouchers from Groupon. 1 for me and 2 as a gift for my son. We ordered all 3 at the same time. Several weeks later 1 was shipped through USPS it arrived very faded in the middle of the metal print, the photo that was downloaded was not. A week or so later another 1 came shipped through UPS. It arrived with a dent in the upper left hand corner. I never received the 3rd print. Emailed PrinterPix back and forth for 7 months giving them voucher numbers, order numbers, photos of the 2 I received. They acted like it was my problem. I have never dealt with such a incompetent company in my life. Their customer service department is basically full of **. I should have know by their ** stalling tactics that they had no plan on ever resolving my complaint. I have 43 emails back and forth over the 7 months.

I recently purchased two Apple watch bands (in different colors) from Groupon. I received one watch band and it was broken. I returned the item and received a refund. It took over a week to receive the second watch band that was ordered at the same time. When I opened the package, it was not a watch band but a protective cover for the face of the watch. I contacted customer service and they told me to send the item back for a refund. It has been over 3 weeks and my refund status is now closed. When I contacted customer support they said I received a refund. I did receive a refund, for the first band that was broken. However I have not received a refund for the wrong item I was shipped. I have contacted customer service 4 times and receive the same generic, prewritten email response each time. Customer service is obviously not a priority and not taken seriously.

I am writting this update only to be honest as to the out come of my last review. However, I am in no way endorsing that Groupon has any consistency of delivery with purchased goods and actually, I would still truly believe the other reviews written about Groupon purchases never being delieved as promissed. So be warned that I may have just been the exception.

Order a complete King Mattress Set February 1, 2016. Paid in complete over $900 - As of today no mattress set delivered. I think they forget my order as I called them and said, "Oh I'm sorry we will get it out to you, 18 days later." {says delivery 6-11 days} I stayed home all day today only to find out the delivery people said the truck broke down, then another phone call saying they are fixing the truck and will be by at 12:30 {original 9:30-11:30} was the estimated time of arrival, another phone call came from mdx delivery saying they can't deliver today, and they are only in my area on Fridays.

Voucher not redeemed yet GROUPON refused to honor paid value. Exchanged emails w/ Groupon Cust. Serv. asking for help re my issue. GROUPON stated to call the seller (FTD) who would honor paid value. FTD unhelpful and rude. Informed GROUPON re the aforementioned; since then they've discontinued all contact regarding this issue. Please note the expired voucher deal, has reappeared and is currently on sale for the same value. I will be sharing this troubling experience with friends and colleagues and will be cancelling my GROUPON account. Thank you.

I purchased airport parking coupons from Groupon for WallyPark. Following the directions emailed to me by Groupon, I clicked on the reservation link included with the coupons and was sent to WallyPark's / Groupon website. My Groupon coupon that I had purchased was there and I put in all the information required for my reservation. Everything went smoothly and straight forward until I pushed the button to confirm reservation. I received a "server error". I emailed WallyPark informing them of the error and I waited a couple of days and tried again... same thing. I then emailed Groupon about the problem to let them know WallyPark had problems and explained exactly what I had done, etc.

Ordered a flat iron from them and I had to contact them to get my order. After over a month it finally came in and the item was USED. I contacted them and they said I could return it. Except I would have to pay to have it returned. Then I would have to reorder the item. I will never use Groupon again.

Ordered product on Jan 28th, it's Feb 9th right now and not yet received the product. It was for a friend of mine for a surprise gift and the product never has still not even been shipped. Made a lot of phone calls and emails and they honestly don't care, so I don't care about it too. They basically had my money for more than 25 days before it goes back to my bank account. Sounds like they make interest from consumers $.

Participated in the Samsung S4 phone deal after reading EVERYTHING they had saying it was fully compatible with AT&T, yet we find out, it's not. Now they're saying it's been more than 14 days and we're on our own. The customer service flatly will not give the phone number or any contact info to anyone in corporate. They tell me "we ARE corporate". Clearly a lie, after a 50 minute wait for a return call too. They won't even tell me who was the vendor was. "We don't know" was another lie. I've emailed them as per their "policy" and still no response. I'm contacting my card company and explaining it was fraud and demand they get my money back. My last purchase with them.

I have been a subscriber of Groupon newsletter but decided to unsubscribe as emails were getting too much. I did use their online process that states I may be unsubscribe after 24-48hrs. I kept getting email and contact their help desk. This time I found out that it takes 72 hrs to get the process completed. They should formally review their data privacy policy.

When I first checked all this bad reviews about Groupon I thought, "Wow, maybe people like to review only when they have some complain". Then I checked the reviews on Google Play and there things are totally different. Reviews are mostly very good so I want to give you my Groupon experience: All the time I bought a Groupon, I loved it. Actually in some cases I first contact the sellers and then if I like the way they reply me I buy the Groupon. Sometimes there are some great offers but the sellers are not that great so better to contact them before and check their reputation on internet. In this way it's very difficult to have a bad experience.

Without a single doubt in my mind, this company is by far an expert at providing the WORST Customer Experience you will ever likely encounter. If you have issues - - - they have excuses, they will absolutely not work with you as broken as their lousy pinky promise of a statement says- - - they are out for one thing and that is to make money. They couldn't care less about the customer satisfaction which to me realistically keeps people coming back. They've lost a customer here and as I continue to make others aware of Groupon I hope they will continue to lose business until their ultimate downfall.

I'm so unhappy with Groupon. My experience started with not being able to register and then not being able to apply my credit card. I reserved a hotel and I was told in every payment confirmation and order details that I was going to be charged 270$ for 2 nights at the hotel. I got the invoice from the hotel that said 270$. When I check my credit card account I was charged 53.33 more than I was originally told and emailed. So I contacted the email help hotline and they never responded.

I bought 2 spa packages at Enlighten Tan and Spa for my girlfriend's birthday over Groupon. I made an appointment for us at the spa, but they moved it over three times. I was very disappointed, especially it was a gift. I wanted to my money back at Groupon, but it's absolutely impossible. I tried to complain on your website, but the support option does not work. Ok, I tried to call them, it is not possible, they have no customer service. I think the above mentioned spa is absolutely dishonest, unreliable, and Groupon is the "brother" of them, help to take advantage of people.

Groupon does not have a secure online system. Hackers will get your credit card info & use it to order with Groupon. Groupon will then accuse you of placing the order or that you left your account unsecured allowing someone to use your account. Groupon will not take responsibility if someone hacks into their server & uses your account. Stay away from them.

I bought 4 tickets thru Groupon for a Rickey Smiley comedy club event on Jan 30th. I was told that the show was sold out the night before. I also was refused a refund by Groupon. The person was Helen **, a supervisor for this company.

Placed an order for cologne that was clearly stated to come directly from Groupon on the item page. Item showed up in a plain box (not Groupon) with a return address that belongs to an online fragrance discounter known to sell items with questionable authenticity... I contacted Groupon customer service and the robots over there just referred me to their final sale return policy and didn't address any of my concerns. I sent another email with no reply and then another which they finally replied to requesting pictures of the item I also suspected was resealed. Sent them the pictures and got no response back... not worth the hassle dealing with this shady company. Will never purchase from them again as they clearly lied about where their fragrances are coming from.

DO NOT BUY FROM THIS WEBSITE. IF THERE SOMETHING WRONG WITH YOUR ITEM YOU WILL NOT GET YOUR MONEY BACK!!! I buy a hair dryer (that smell like burn rubber) and thanks to customer service and their wait time I cannot return it. They have gave me the round o round for day and now I am over my 14 day return policy window. Is so hard to get in touch with customer service. I have spend hours on phone waiting for them to answer. Finally I will hang up and call again on a different date and time. It does not matter. I was still waiting for hours.

While looking through my emails I noticed an advertisement for Groupon. It was advertising Broadway Show tickets at a discounted price. I opened the email. While on the viewer page, their website crashed and "error" and "problem with website" appeared on the screen. This was all fine with me because I was just curious and only looking. However, later when I returned to Inbox on my emails, there was another email from Groupon congratulating me on my purchase. I did not make a purchase nor did I give Groupon my permission to make this purchase and charge my card.

I tried to purchase an iPhone 6 through a Groupon. When I finished entering my info and tried to check out, an error appeared that my order could not be completed. It gave absolutely no reason. So, I contacted customer service, who escalated my issue. After SEVERAL WEEKS I got an email asking if I was still interested in this purchase.

I ordered a hot brush twenty days prior to the date arrived. Not only did it take over three weeks to get my product but when I opened it, the product had a lot of wear and tear and obviously used and the bristles were melted off! The box was damaged and torn. I was so disgusted. I called customer service and not only were they rude, but they didn't care about what I went through! I will never buy from Groupon again! I hope they go out of business soon!

We ordered 3 fitness trackers as gifts. First problem is they are supposed to ship in two days - we received tracking info but no details showed for 11 days. Then the items was shown to have traveled 1 hour from its origination! It's my belief they mark it shipped to prevent cancellations. I at first was ready to return the items. My wife however decided to keep them. I then was reviewing my credit card charges and noticed they charged me for shipping the 3 items when the site clearly stated free shipping on orders $34.99 and over. When I contacted Groupon about this they stated the mobile site and app did not support the shopping cart feature at this time so I could not combine the items into a single purchase and qualify for free shipping. They charged me for each item! Never again will I trust Groupon for any purchase. Hopefully they will vanish and save others the frustration of dealing with these crooks.

I am a merchant who was hoping to use the Groupon services to boost my business. I set up my ad with them, but then realized there wasn't a place I could ad my website information, so I emailed them hoping to add it to my ad. I received no response. I did however, get a separate email from Groupon requesting my website information. In the email it said to just reply with my website and that my ad would go public on the 9th. It never did. So I called Groupon to see what the hold up was. The person had no idea what email I was referring to, and THEY'RE the ones who sent it! So, if I hadn't called nothing would've been done. Glad I did, except it took another 10 days for my ad to be posted. As a health professional, I was hoping to get the New Year's Resolution people early in January!

Groupon is offering a promotional 10% discount for their "Getaway" travel option. I was unsure how to add the discount to the cart. I called customer service who assured I could alter the reservation after submission. Obviously that was a lie, they informed me the coupon would not work for a hotel (insert sarcastic emoji here). I was also told (not to mention clearly dictated on all groupon literature) that Groupon bucks would be applied automatically in the cart. Obviously that did not work so now I have to dispute the charge with my bank because groupon will not refund me, and I am stuck with 100.00 groupon cash that I NEVER EVER want to use. CROOKS!!!

I ordered an iPad air smart cover on December 27th. On Dec. 29 I received an email from Groupon saying that my item was shipping soon and I could go online to track my shipment. I went into my account and saw that it was "packed and ready to be shipped." When it was still showing "packed and ready to be shipped" on January 7th, I sent an email. Over the course of the next week I sent emails back and forth to customer service repeatedly asking what the problem was and when the item would be sent. The entire time, the account kept showing it was "packed and ready to be shipped." They responded to each email, but never answered my questions. Instead, they kept saying they were investigating.

On the 16th December I ordered three Electric scooters for my kids Xmas present. When I received the scooters one in particular had numerous missing bolts so that was one scooter down. I emailed Groupon and got a response saying they will get back to me in 7 working days as they will be getting someone to review the situation. Three days later I took the kids out on the other two. 10 minutes into my younger child riding the scooter the motor started making some awful noise. The scooter would not move. I was gutted as this is now the second scooter down. Sent another email NO response whatsoever. Week later the 3rd scooter is doing the exact same thing. They were clearly faulty scooters. I'm so annoyed that Groupon is allowed to get away with such thing. Now I'm left with 3 faulty scooter. Sent numerous emails and no response.

I purchased a pair of Beats headphones on 1/2/16. They were listed as new and said they should ship within 2-3 business days after purchasing. I also had an estimated delivery date of January 8-12. When I checked on January 13 and noticed that there was no tracking info and the items hadn't even been "processed for shipping" I emailed Groupon Customer Care. I also noticed at this time that they were now listed as "refurbished"- this was not the case at purchase. I received an email back assuring me that they were being processed and would ship soon but that I needed to "read the fine print" about their shipping policies. I responded with screenshots of what I saw (the 2-3 days/ the estimated delivery dates etc). I was mad. I even asked if these were truly in stock. The response email from them said it could take up to 12 business days to ship.