Groupon Reviews

I bought 2 different tickets from Groupon and both expired and I have tried to get in touch with the company without success - no able to send an e-mail, no phone number, nothing to fix a problem.

Groupon will not ship to a PO box. That's unfortunate for those of us whose house is in a rural area and do not have access to a home mail box. I understand of course that this is for fraud protection. However, the one star is awarded to the rude customer service representative who was unhelpful and borderline hostile. They refused to explain to me what my options were (beyond telling me to "ship it to your work address" which I would NEVER do as I find it unprofessional to do that at the current place that I work). They also would not let me speak with a manager after I requested to do so 4 times. (Probably a company policy as I got the impression that they just don't give a damn).

I listed my company as a Groupon Merchant in 2014. They suggested and would only approve about 60% of what the company would normally make for the services offered. The amount of money lost using their services was unreal. I called SEVERAL times within a few months, begging them to give me some lee-way as a merchant. They declined every offer I submitted, no matter the change, even though the same deals were RIGHT NEXT TO MINE on Groupon from competitors!!! Finally, they told me to make my own deal on their personal merchant site. So, reluctantly, I tried. There were barely any options and I could NOT ADD what was needed to be functional, though, once again, the same deals were sitting right in my face!!! PLEASE HEED MY WARNING! NEVER USE GROUPON, AS IT WILL DESTROY YOUR BUSINESS!

They overcharge on tax when they respond to emails about the issue it has nothing to do with your email issue over and over. Forcing me to have to call only to told they can't refund fund but will give me a credit which I will to use by 3 mos. I had another credit from something I had bought but the company would not honor the gift C. so they refunded. They would not put back on my credit card--would only give me a credit but when I was ready to buy they could not find it to place that credit on what I was now buying. I had even email asking that they place my credit on these items--they did not--they just went ahead and sent the payment through. I want my money back and I do not want to deal with a company that deals with customers in such an unforgivable manner. There is no order number.

They do not do price match. Their system is so, so slow and always goes out with error. The worst thing is that their system could automatically check out items in your cart without your authorization. Pay attention to this!!! I experienced this error last month in March, 2016. It checked out 40 items in my cart including 6 TV wall mount kits and 5 comforter sets. That was crazy! After their system fault, I chatted or called their customer service, but they could do nothing, just told me to return all of the items. It took me almost a month to deal with their fault: called for return labels, gathered the 40 items, checked every item to match the label, brought them to post office! Totally waste of my time and made me depressed by Groupon's fault!

I bought an eyelash extension through Groupon. When I called to make the appointment, the business never answered the phone (tried multiple times and left messages with no response). I finally drove to the business as I thought I may have had incorrect contact information. The door was locked... They peeked out the window but would never open the door. This was over $100 that I never got back. I contacted Groupon and they did nothing. After contacting them several times, I finally just gave up. Very hesitant to purchase anything else as I don’t feel that they verify these businesses are legitimate.

I bought an item in February, and never received it. When I went on to track my item, it said that the page had expired. I purchased another item in March, again the same situation transpired. The website makes it impossible to contact Groupon by phone. This is not good enough.

I am writing this review with regards to the so far terrible service I have received from Groupon. I ordered some bedding costing around £34 in total around 2 weeks ago and Groupon has sent me the wrong product. A product they advertised for under £10. After 5 emails they have informed me they cannot send me my product that I paid for and to read the terms of return which states you cannot return bedding. I have sent another email requesting they send me the correct product or I will go to trading standards. I have not yet received a reply.

I had a problem placing an order on Groupon yesterday (4/3) and got an automated message to contact customer service. I found the live chat feature and later got transferred to "Getaway Specialist" and was in queue position 3. After getting to queue position 1 and waiting for close to 2 hours, there was still no one to answer my call. Since it was getting late, I decided I would try again today. Maybe they had a really troublesome case. Today, I tried live chat again. I was transferred to "Getaway Specialist," waited half hour and was immediately hung up on before the customer service rep even said hello. Needless to say I was infuriated. I no longer want to deal with Groupon and don't wish to continue my purchase.

I purchased the Swag Bag mystery offer. While they didn't breach any legalities - I received a disco bulb, bit of velcro for body posture, and a whistle key ring. Absolute crap that I wouldn't pay 1 for at a market stall. Stay away!!!

Groupon has made a change in the ordering process recently and has placed the "buy" button in the same area as the options for going back a page. This causes purchases to automatically happen when you attempt to go back a page!! You are not aware of it until you receive an email message. PLUS you only have 2 Hours to make a change! If you aren't able to see your email because of work or it's before bed, you're screwed. It appears to be a tricky way to steal money from unsuspecting people...

I ordered earrings for my mom for Easter, got them April 2nd. Too late, but at least I got them. Groupon sells nice stuff at a great price and they do deliver. There just needs to be more communication between the company, shippers and customer.

Being a newer business, I decided Groupon may be a good option for acquiring new customers. I was very wrong. Being hesitant about the sales $ split, the business representative closed the deal by saying that my business, which offers Kayak Tours, would be a big Summer campaign and promoted heavily (since it was March, and just before Summer). She also said that they were expecting my deal to sell "REALLY well! ". The day my deal went live, it couldn't be found anywhere!!! I searched Groupon high and low and never found it anywhere on the site. I let it sit for the day, and the next day was the same...NOTHING.

Made my first purchase of goods on Groupon. During the sale process, the system did not ask me to specify the shipping address and I assumed they have my current address as I purchased Groupons recently. It turned out it was sent to my old address in another state. I changed the address and assumed it was fixed. I chatted with them the next day and they said that the address was changed too late. The package was delivered and there was nothing they could do. I called the building management and they will return the package. Now I have to hope that Groupon will indeed receive the package. This is the last time I'm buying any good on Groupon.

I ordered a hot straightening brush March 9th. My order status says that it is still in the placed status, when it should have been already processed 7 to 10 days. I have sent several emails and no response. My money was withdrawn right away... Where is my item?

Order a pair of Compression Knee-High Zipper Socks, 1 week to be delivered. Wrong, 21 days. Product was not what I was lead to believe. Defect only for a refund, so no refund and they got my money and shipping cost. Never again. Horrible company.

I purchased some online store's coupon from Groupon which you can't use if you live outside US. I complained and they said I could give it to my friend. The company is in US but they offer free shipping to Canada. That's why I bought it. However, the company didn't allow me to purchase. Credit cards and Paypal account didn't work if you live in outside US. (Paypal/US account only. Credit card/Billing address should be US address.) I entered my location before I purchase this coupon. Then why did Groupon allow me to purchase this coupon? I am truly disappointed about it. I'll never ever buy anything from them.

I had never used this company, but on the referral from a friend I decided to give it a try. Completely the worst experience I've had purchasing an item online. Made the purchase on Thursday 03/24/16 for Two rides for two people at Fast Lap Indoor Kart Racing, thinking I could take my kids the same day. When I tried to retrieve the print out coupon, the website crashed, so I couldn't go to my newly created account and make the print out. The next day I followed up and still the Groupon Website was down. It actually didn't come back up till Friday evening on 03/25/16.

Groupon customer service needs A LOT OF IMPROVEMENT.

I was gifted a Groupon. When I tried to use the Groupon for a night's stay at resort, I was told by the resort that it was under new ownership and could not be honored. I requested with detailed information from Groupon customer service staff to have Groupon Bucks credited for the amount of the Groupon that I was not able to use. They refused and said the gift giver is the only one who can get Groupon Bucks credited. This makes no sense and is dishonest business policy. It's the same if you were gifted a too small shirt in a department store and went to exchange it in the store with the gift receipt but are told that the exchange can only be made by the gift giver. Poor, poor policy. This Groupon was paid for and they hold onto your money... not even a credit in the form of Groupon Bucks (which was what my request was).

I purchased a Groupon for a dinner cruise for 2 people on a Wednesday or Thursday evening. When I contacted the Cornucopia Princess to redeem the Groupon on March 23, 2016, I was told they are not sailing until April 13 or April 14th. I paid $99.00 for this Groupon. I contacted Groupon and they said they won't extend the date. After many emails they credited me $47.00. This is totally unacceptable and an Unfair Business Practice. Groupon is a scam. Please help me get a $99.00 credit to go on this cruise or get a refund.

Groupon does not seem to care about the merchant at all. I was not given the correct information on payments. Was told it would be a 30-70 split and they only paid me 23 percent. They let customers purchase as many Groupons as they want even though it's one per customer. No one from their "support" team helped me understand how to protect myself with the fine print. The Groupon customers took advantage of my generosity and Groupon took advantage of me period!

I made hotel reservations + waterpark passes at a Poconos resort. Turns out there was a mistake in the listing. The waterpark was closed. Groupon was supposed to have contacted us but didn't and now won't issue a refund. BUYER BEWARE.

Don't wait to purchase if you notice they have sold a lot of the deals already. Seems like best deals sell out quickly if they are popular; can't always snag a deal in time if you don't check your email promptly. Have purchased several golf package Groupons for my husband to use since he is a golfer that enjoys playing area courses with friends. Often, the deal includes a cart and play for two for an incredible low price (at least half price so the other person plays for free). There usually aren't too many restrictions other than the expiration date but the amount paid for the Groupon never expires and can be used past the promotion expiration date to apply to the regular play price.

Our best deal was a boat rental in Naples with the 20% off. We got a full day motor boat rental for 80 bucks. We had to pay for a full tank of gas despite what we used. Other than that, nothing bothered us. It was a solid deal. Be patient, read fine print, wait for additional discount coupons. Enjoy the fun while saving money- especially on vacations. Fine print must be clearly stated. Use common sense and choose wisely. Tip nicely and say thank you. Again, shop for vacation destinations and look for special activities. Even if they are slightly over your spending comfort, they will have bigger value and memories if you can save 10/20 bucks pp.

I bought a Groupon for an oil change at Sears. But once I get there the lady checking me out says the Groupon has expired, when on the voucher it clearly says Groupon expired not for another 3 months and I had just bought the Groupon 2 days prior. She suggests I call Groupon customer support to straighten everything out. I call and it says there is a 40 min wait time. I spend almost an hour on the line waiting, still nothing. By the time it reaches an hour mark, the customer support line hung up on me!! I was furious because the entire time I was waiting at Sears!

BEWARE THE BAIT AND SWITCH! On March 8, 2016, Groupon sent me an email with a promo code that promised $50 off any item through March 9. Great deal, right? I opened the Groupon app and searched for “camera,” as I have been interested in a GoPro style camera. I found an ASX ActionPro-X HD1080p WiFi Sports Camera Bundle on huge sale. Just $99. Camera, multiple mounts, fasteners, memory card and more. Not a GoPro but the camera was well reviewed on multiple independent sites. And with $50 off, well, worth the risk.

I ordered a Groupon for a couples massage and spa for my husband and I for $120.00 about 3 weeks ago. Due to our busy schedules we haven't had a chance to use it. I received an email today asking about my experience at the spa, stating the Groupon was used this morning. However I did not use it. I tried contacting the massage spa company directly and they are closed on Mondays and I've been on hold for Groupon's customer service for exactly 1 hour and 08 minutes now. I am very upset. I will never use Groupon again and I refuse to get off the phone until someone answers.

My daughter gifted a Groupon Voucher for dinner ($80.00). The 3 course should at least cover the cost we had. But the entree and value that $3.00, mains at $18.00, glass of wine cheap cask/house wine at $5.00, and dessert just scoop of fried ice cream at $5.00, total value $3100 per person, but advertised the $80.00 voucher is discounted price of $97.00 for two. This was a rip-off. Please investigate.

I tried to solve issue with Groupon on a hotel. Was sent email saying it did not go through on day I would have had to check in. I ended up staying somewhere else cause I was told it did not go through. I even checked online directly. They said they had no rooms left for this date (none). They later charged me anyway for a room that had no availability. I contacted them twice.

My girlfriend bought me a watch for holidays with a debit card --FIRST mistake and I've warned here. The late arrival was a watch box, not a watch itself. The box was not even part of the ordering option. Never could get them to send a return free shipping label so I had to send the box back at my cost $7.00+ which they would not refund. After threats to U.S. Post Office--(mail fraud) and my state's consumer protection division I received a watch that did not work, I brought it to a jewelry store who replaced the battery and tested the watch declaring it worthless and in-operable! I've sent numerous e-mails, attempts to call--they never answer. I've now sent them my last demand for a shipping label for this watch and return my girlfriend's purchase price $37.00 and my shipping = $7.00, and watch, battery and exam cost of $20.00. So we're into this wrong item/broken watch for a total of my $27.00 and girl's 37.00 for a total of $64.00 lost and spent.

Customer service is acting as an enemy when it comes to customer service... My last few experiences contacting a Groupon and complaining about the service of their client left me felt worthless. They wrote me a letter where they blamed and criticized me and accused that I do not know how to use the Groupon. The tone of the email was RUDE and disrespectful... Do you think I am an adult and know how to communicate, escalate and collaborate especially if I have issues with the business who literally did not attempt to provide service they suppose to. Remember I paid money and do not need to put too much efforts scheduling appointment for massage if the client does not intend to do so. I care about my time energy and money.

On Feb 24, 2016, I purchased 2 Groupons that had a 20% discount. At checkout, both Groupons showed the discount taken off the price, and the price reduced in the total to be charged. Today, 4 days letter, in reviewing my credit card charges, I find Groupon charged me the FULL amount, without the 20% discount the screen showed would be taken off. In reviewing my account, the details there don't show the discount anymore, nor does a follow-up email. So, I have NO written proof the the screen shown to me at check-out, that the price actually charged is 20% too high. BUYER BEWARE. GROUPON IS PRESENTING A FALSE SET OF CHARGES AND THEN CHARGING YOUR CREDIT CARD MORE!

Purchased a straight brush, I was charged twice (only ordered one). I contacted the company and asked them to refund and they said they have shipped two. One arrived and it doesn't work, and it is not the item that was pictured in the ad. The other hasn't arrived. I contacted the third party vendor and asked them to pay for return shipping and they refuse. I have to pay to ship an item that doesn't work, and for an item I didn't order and don't have. Groupon has not been helpful at all. They say that is a third party vendor, I bought from Groupon. I wrote a review on the item, they deleted it. Apparently they only allow positive reviews. I wrote another review, I am sure they will delete it as well. Buyers beware where you spend your money.

I wish I didn't have to get any stars at all, Groupon customer service is the worst I've ever had to deal with. I ordered a pair of curtains not once but twice. The second time I was giving them the benefit of the doubt thinking that they couldn't screw and order up twice but yes they did!! The order clearly said white and what they sent me was gray which I could not use! They did this twice! How hard is it to read a form that says one pair of "WHITE" curtains. Well tried calling customer service first, I was told I would be put on hold for two hours!!! So I emailed them both times. "I'm sorry there's nothing we can do. Print off a label yourself and send it back and oh here's a pissy five dollar customer credit" was their response.

I purchased an online course of $169. I tried several times to redeemed the offer and the code didn't work at one time and had several error messages at other times and at some point I did give up. With frustration, I gave up. Now my offer expired and I tried reaching out to both the Groupon and merchant. Groupon customer support wasn't helping and sent me same messages over and over again. They stated that I needed to read the Fine Print. I reached out to the merchant and they said I need to pay more money to have my account open.

My first time using Groupon there was an error and confusion on both sides, but within a couple of days the situation was corrected and I am very pleased and will continue to do business with GROUPON. We all have bad experiences with companies, but I find that as long as the situation was corrected with the company and you are made whole again, that a second chance should be given, just like we do for our friends and loved ones.

This week I continue to fight the 1099K Groupon sent me. They claim to have paid $25,000 and I only was paid $9,000. They have offered refunds for people who had their services completed. One man wanted sexual services and after I refused, Groupon provided him and his wife a refund. Many times, Groupon clients have violated my company policy and Groupon refunds them. Yet, I have nearly a perfect rating and tons of positive reviews.

On Feb. 4th I ordered one of their so called deals for two Rings. They gladly charged my credit card right then and there. The same day I received the confirmation Email which stated, "Order will be shipped 2 to 3 business days from date of order". Two days later I received Email with tracking info and it said again "shipped 2 to 3 business days from date of order" then under that it said "package ready to ship". So three days later I check and package still not shipped.

Groupon has a systematic problems. If you buy a service or product and you do not receive what you have purchased, you may get your money back BUT you will not be able to leave feedback. You can contact Groupon and ask for return or refund which sometimes it is not easy to do so. For example the last time I purchased a massage session, I was not able to make an appointment with the provider for more than a month. They did not answer phones or return calls. When I asked Groupon for refund I had to prove that I have made attempts. Then Groupon contacted the provider and asked me to wait for the provider to respond. Finally when the provider did not respond they refunded me.

I purchased 3 PrinterPix vouchers from Groupon. 1 for me and 2 as a gift for my son. We ordered all 3 at the same time. Several weeks later 1 was shipped through USPS it arrived very faded in the middle of the metal print, the photo that was downloaded was not. A week or so later another 1 came shipped through UPS. It arrived with a dent in the upper left hand corner. I never received the 3rd print. Emailed PrinterPix back and forth for 7 months giving them voucher numbers, order numbers, photos of the 2 I received. They acted like it was my problem. I have never dealt with such a incompetent company in my life. Their customer service department is basically full of **. I should have know by their ** stalling tactics that they had no plan on ever resolving my complaint. I have 43 emails back and forth over the 7 months.

I recently purchased two Apple watch bands (in different colors) from Groupon. I received one watch band and it was broken. I returned the item and received a refund. It took over a week to receive the second watch band that was ordered at the same time. When I opened the package, it was not a watch band but a protective cover for the face of the watch. I contacted customer service and they told me to send the item back for a refund. It has been over 3 weeks and my refund status is now closed. When I contacted customer support they said I received a refund. I did receive a refund, for the first band that was broken. However I have not received a refund for the wrong item I was shipped. I have contacted customer service 4 times and receive the same generic, prewritten email response each time. Customer service is obviously not a priority and not taken seriously.

I am writting this update only to be honest as to the out come of my last review. However, I am in no way endorsing that Groupon has any consistency of delivery with purchased goods and actually, I would still truly believe the other reviews written about Groupon purchases never being delieved as promissed. So be warned that I may have just been the exception.

Order a complete King Mattress Set February 1, 2016. Paid in complete over $900 - As of today no mattress set delivered. I think they forget my order as I called them and said, "Oh I'm sorry we will get it out to you, 18 days later." {says delivery 6-11 days} I stayed home all day today only to find out the delivery people said the truck broke down, then another phone call saying they are fixing the truck and will be by at 12:30 {original 9:30-11:30} was the estimated time of arrival, another phone call came from mdx delivery saying they can't deliver today, and they are only in my area on Fridays.

Voucher not redeemed yet GROUPON refused to honor paid value. Exchanged emails w/ Groupon Cust. Serv. asking for help re my issue. GROUPON stated to call the seller (FTD) who would honor paid value. FTD unhelpful and rude. Informed GROUPON re the aforementioned; since then they've discontinued all contact regarding this issue. Please note the expired voucher deal, has reappeared and is currently on sale for the same value. I will be sharing this troubling experience with friends and colleagues and will be cancelling my GROUPON account. Thank you.

I purchased airport parking coupons from Groupon for WallyPark. Following the directions emailed to me by Groupon, I clicked on the reservation link included with the coupons and was sent to WallyPark's / Groupon website. My Groupon coupon that I had purchased was there and I put in all the information required for my reservation. Everything went smoothly and straight forward until I pushed the button to confirm reservation. I received a "server error". I emailed WallyPark informing them of the error and I waited a couple of days and tried again... same thing. I then emailed Groupon about the problem to let them know WallyPark had problems and explained exactly what I had done, etc.

Ordered a flat iron from them and I had to contact them to get my order. After over a month it finally came in and the item was USED. I contacted them and they said I could return it. Except I would have to pay to have it returned. Then I would have to reorder the item. I will never use Groupon again.

Ordered product on Jan 28th, it's Feb 9th right now and not yet received the product. It was for a friend of mine for a surprise gift and the product never has still not even been shipped. Made a lot of phone calls and emails and they honestly don't care, so I don't care about it too. They basically had my money for more than 25 days before it goes back to my bank account. Sounds like they make interest from consumers $.

Participated in the Samsung S4 phone deal after reading EVERYTHING they had saying it was fully compatible with AT&T, yet we find out, it's not. Now they're saying it's been more than 14 days and we're on our own. The customer service flatly will not give the phone number or any contact info to anyone in corporate. They tell me "we ARE corporate". Clearly a lie, after a 50 minute wait for a return call too. They won't even tell me who was the vendor was. "We don't know" was another lie. I've emailed them as per their "policy" and still no response. I'm contacting my card company and explaining it was fraud and demand they get my money back. My last purchase with them.

I have been a subscriber of Groupon newsletter but decided to unsubscribe as emails were getting too much. I did use their online process that states I may be unsubscribe after 24-48hrs. I kept getting email and contact their help desk. This time I found out that it takes 72 hrs to get the process completed. They should formally review their data privacy policy.

When I first checked all this bad reviews about Groupon I thought, "Wow, maybe people like to review only when they have some complain". Then I checked the reviews on Google Play and there things are totally different. Reviews are mostly very good so I want to give you my Groupon experience: All the time I bought a Groupon, I loved it. Actually in some cases I first contact the sellers and then if I like the way they reply me I buy the Groupon. Sometimes there are some great offers but the sellers are not that great so better to contact them before and check their reputation on internet. In this way it's very difficult to have a bad experience.

Without a single doubt in my mind, this company is by far an expert at providing the WORST Customer Experience you will ever likely encounter. If you have issues - - - they have excuses, they will absolutely not work with you as broken as their lousy pinky promise of a statement says- - - they are out for one thing and that is to make money. They couldn't care less about the customer satisfaction which to me realistically keeps people coming back. They've lost a customer here and as I continue to make others aware of Groupon I hope they will continue to lose business until their ultimate downfall.

I'm so unhappy with Groupon. My experience started with not being able to register and then not being able to apply my credit card. I reserved a hotel and I was told in every payment confirmation and order details that I was going to be charged 270$ for 2 nights at the hotel. I got the invoice from the hotel that said 270$. When I check my credit card account I was charged 53.33 more than I was originally told and emailed. So I contacted the email help hotline and they never responded.

I bought 2 spa packages at Enlighten Tan and Spa for my girlfriend's birthday over Groupon. I made an appointment for us at the spa, but they moved it over three times. I was very disappointed, especially it was a gift. I wanted to my money back at Groupon, but it's absolutely impossible. I tried to complain on your website, but the support option does not work. Ok, I tried to call them, it is not possible, they have no customer service. I think the above mentioned spa is absolutely dishonest, unreliable, and Groupon is the "brother" of them, help to take advantage of people.

Groupon does not have a secure online system. Hackers will get your credit card info & use it to order with Groupon. Groupon will then accuse you of placing the order or that you left your account unsecured allowing someone to use your account. Groupon will not take responsibility if someone hacks into their server & uses your account. Stay away from them.

I bought 4 tickets thru Groupon for a Rickey Smiley comedy club event on Jan 30th. I was told that the show was sold out the night before. I also was refused a refund by Groupon. The person was Helen **, a supervisor for this company.

Placed an order for cologne that was clearly stated to come directly from Groupon on the item page. Item showed up in a plain box (not Groupon) with a return address that belongs to an online fragrance discounter known to sell items with questionable authenticity... I contacted Groupon customer service and the robots over there just referred me to their final sale return policy and didn't address any of my concerns. I sent another email with no reply and then another which they finally replied to requesting pictures of the item I also suspected was resealed. Sent them the pictures and got no response back... not worth the hassle dealing with this shady company. Will never purchase from them again as they clearly lied about where their fragrances are coming from.

DO NOT BUY FROM THIS WEBSITE. IF THERE SOMETHING WRONG WITH YOUR ITEM YOU WILL NOT GET YOUR MONEY BACK!!! I buy a hair dryer (that smell like burn rubber) and thanks to customer service and their wait time I cannot return it. They have gave me the round o round for day and now I am over my 14 day return policy window. Is so hard to get in touch with customer service. I have spend hours on phone waiting for them to answer. Finally I will hang up and call again on a different date and time. It does not matter. I was still waiting for hours.

While looking through my emails I noticed an advertisement for Groupon. It was advertising Broadway Show tickets at a discounted price. I opened the email. While on the viewer page, their website crashed and "error" and "problem with website" appeared on the screen. This was all fine with me because I was just curious and only looking. However, later when I returned to Inbox on my emails, there was another email from Groupon congratulating me on my purchase. I did not make a purchase nor did I give Groupon my permission to make this purchase and charge my card.

I tried to purchase an iPhone 6 through a Groupon. When I finished entering my info and tried to check out, an error appeared that my order could not be completed. It gave absolutely no reason. So, I contacted customer service, who escalated my issue. After SEVERAL WEEKS I got an email asking if I was still interested in this purchase.

I ordered a hot brush twenty days prior to the date arrived. Not only did it take over three weeks to get my product but when I opened it, the product had a lot of wear and tear and obviously used and the bristles were melted off! The box was damaged and torn. I was so disgusted. I called customer service and not only were they rude, but they didn't care about what I went through! I will never buy from Groupon again! I hope they go out of business soon!

We ordered 3 fitness trackers as gifts. First problem is they are supposed to ship in two days - we received tracking info but no details showed for 11 days. Then the items was shown to have traveled 1 hour from its origination! It's my belief they mark it shipped to prevent cancellations. I at first was ready to return the items. My wife however decided to keep them. I then was reviewing my credit card charges and noticed they charged me for shipping the 3 items when the site clearly stated free shipping on orders $34.99 and over. When I contacted Groupon about this they stated the mobile site and app did not support the shopping cart feature at this time so I could not combine the items into a single purchase and qualify for free shipping. They charged me for each item! Never again will I trust Groupon for any purchase. Hopefully they will vanish and save others the frustration of dealing with these crooks.

I am a merchant who was hoping to use the Groupon services to boost my business. I set up my ad with them, but then realized there wasn't a place I could ad my website information, so I emailed them hoping to add it to my ad. I received no response. I did however, get a separate email from Groupon requesting my website information. In the email it said to just reply with my website and that my ad would go public on the 9th. It never did. So I called Groupon to see what the hold up was. The person had no idea what email I was referring to, and THEY'RE the ones who sent it! So, if I hadn't called nothing would've been done. Glad I did, except it took another 10 days for my ad to be posted. As a health professional, I was hoping to get the New Year's Resolution people early in January!

Groupon is offering a promotional 10% discount for their "Getaway" travel option. I was unsure how to add the discount to the cart. I called customer service who assured I could alter the reservation after submission. Obviously that was a lie, they informed me the coupon would not work for a hotel (insert sarcastic emoji here). I was also told (not to mention clearly dictated on all groupon literature) that Groupon bucks would be applied automatically in the cart. Obviously that did not work so now I have to dispute the charge with my bank because groupon will not refund me, and I am stuck with 100.00 groupon cash that I NEVER EVER want to use. CROOKS!!!

I ordered an iPad air smart cover on December 27th. On Dec. 29 I received an email from Groupon saying that my item was shipping soon and I could go online to track my shipment. I went into my account and saw that it was "packed and ready to be shipped." When it was still showing "packed and ready to be shipped" on January 7th, I sent an email. Over the course of the next week I sent emails back and forth to customer service repeatedly asking what the problem was and when the item would be sent. The entire time, the account kept showing it was "packed and ready to be shipped." They responded to each email, but never answered my questions. Instead, they kept saying they were investigating.

On the 16th December I ordered three Electric scooters for my kids Xmas present. When I received the scooters one in particular had numerous missing bolts so that was one scooter down. I emailed Groupon and got a response saying they will get back to me in 7 working days as they will be getting someone to review the situation. Three days later I took the kids out on the other two. 10 minutes into my younger child riding the scooter the motor started making some awful noise. The scooter would not move. I was gutted as this is now the second scooter down. Sent another email NO response whatsoever. Week later the 3rd scooter is doing the exact same thing. They were clearly faulty scooters. I'm so annoyed that Groupon is allowed to get away with such thing. Now I'm left with 3 faulty scooter. Sent numerous emails and no response.

I purchased a pair of Beats headphones on 1/2/16. They were listed as new and said they should ship within 2-3 business days after purchasing. I also had an estimated delivery date of January 8-12. When I checked on January 13 and noticed that there was no tracking info and the items hadn't even been "processed for shipping" I emailed Groupon Customer Care. I also noticed at this time that they were now listed as "refurbished"- this was not the case at purchase. I received an email back assuring me that they were being processed and would ship soon but that I needed to "read the fine print" about their shipping policies. I responded with screenshots of what I saw (the 2-3 days/ the estimated delivery dates etc). I was mad. I even asked if these were truly in stock. The response email from them said it could take up to 12 business days to ship.

This is review that I submitted to Groupon Goods for some dog collars that I purchased. This review was rejected to post to their site by the Groupon staff: I ordered five of these collars and left them in the package for a few weeks until I needed them. When I did open them I noticed that one of the collars did not turn on and one of the other collars was disconnected at the battery, so also not working. I contacted the Groupon staff and informed them that 2 out of the 5 collars were defective, but since my grace period had expired they would not replace the collars. Seems like very poor customer service. The three collars that were not defective do seem to work well. Very disappointed in the customer service though at Groupon!!!

1. I've had several security issues with the account. 2. I've purchased Groupons for dining deals twice, only to find them unavailable at the time I wanted to redeem them. Embarrassment at the venue each time. 3. Poor customer service. 4. I purchased Moroccan Oil from them, and it was clearly fake as it had an offensive odor. I've used the original for several years to know the difference immediately.

I purchased an item described as a "Trench Rain Coat" in September of 2015 as a birthday gift for my wife, whose birthday is Nov. 28th. Because it was a gift it was not opened until Nov. 28th. Once opened, it became readily apparent that not only was there was nothing rain worthy about the item, but the diameter of the sleeves was so small that only the skinniest of individuals would be able get their arms through them. I soon thereafter attempted to return the item (number **) and found that their 30 day limit for returns had expired and I could not arrange the return.

I order from Groupon for several years. For last minute discounts on dinners or activities, it works fine... IF used immediately. But 6% of their products are never as advertised, so the money wasted completely displaces any savings that I have gotten on the site. Jewelry, clothing, electronic, it's all junk now. Now they have destroyed my favorite designer fashion website Ideel, layer off their staff & dragged it from the fashion capital of the US to the fashion joke of the Midwest. I spent thousands with Ideel every year, now both groupon & ideel aren't worth the time wasted to browse.

I bought "pashmina" scarves but found out after receiving them and checking the fabric labels that they weren't pashmina at all. Support staff at Groupon regrets my dissatisfaction but not willing to take back the unopened product or issue a refund. Didn't address my main issue that they had misrepresented the product itself. Nowhere in the "deal" details was the type of fabric mentioned. My purchase history gives no order number, just FedEx tracking info. I ordered 4 3-packs of the scarves in various color combinations and had given away 6 scarves as gifts before noticing that they weren't pashmina wool.

Ordered 2 tickets for Josh Groban Aug 6th. Groupon had printing the tickets at future dates three different times and the final move was for Aug 9th after the event. What?!! Then when I tried to contact them by phone the wait time is over 24 hours, what! I left my phone number, more than 48 hours nothing. I will NEVER use Groupon again.

We recently purchased 2 tickets to Dominican Republic via Groupon Getaways. Upon contacting travel agency to complete booking, they informed us the 2 Groupon voucher codes were not valid, and we would need to contact Groupon and have them re-issue a new set of voucher codes. The travel agency said this was not uncommon, and not to worry.

I ordered the Nikon P530 on December 16th only because it said "will ship in two days" so I was sure I would get it by Christmas. The tracking information said label prepared each time I checked it, so I called on the 19th and asked where my package was and I was told that the 2 day shipping that is advertised is just for sending the information to the warehouse. In the meantime I have also emailed them and the email responses I was getting were automated such as "we are getting to your request, please be patient." So the girl said "there was no telling when it would ship. Generally it takes 10 business days." So I got mad and hung up.

I am shocked at Groupon's horrible customer service. We were traveling for the holidays. I was looking at Groupons and put my phone in my purse. Several hours later when I looked at my email, I saw a purchase confirmation from Groupon for a $40 final sale food item. I did not make this purchase. When I emailed and later called Groupon, they insisted that since the 2-hour cancellation window had passed and the sale was final, they could not do anything about it. I could not believe this response. They said sometimes orders happen accidentally when using a mobile device! I am livid, will dispute this purchase with my credit card company, and will NEVER use Groupon again!

I made a purchase for someone who really needed this product and I received an item that was definitely not the product. I contacted Groupon to make a complaint and they stated they were not accepting replacements or exchanges but I could send the product back and that's about it and I have like 8 days to return it. I really wanted this product but I guess you won't get what you paid for and it's just oh well return it and forget about it. Horrible service and process from Groupon.

On Nov 25 I placed an order for an xbox one controller. After 3 weeks when I checked the status it showed the item was delivered via Fedex on Dec 11. I never received the item and when I emailed their customer support this is what they replied: "However, according to your tracking number, **, it appears the product was delivered. I would recommend checking with your neighbors or others who might have accepted the package on your behalf to see if one of them has it. If you're unable to locate the package, you can try contacting the shipping service, in this case FEDEX, to see if they can provide you with a signature confirmation or more specifics regarding where the item was delivered. They may be able to help you track down the delivery, or provide another solution."

I've mostly ordered services from Groupon and mainly without issue although I will say that many of the companies that advertise on the site advertise falsely to draw you in. A JD keyboard course I purchased is basically a man teaching me how to play songs rather than play keyboard - however, it did make me eligible for an NUS card so the student discount has been useful when shopping.

I placed several orders over the past few months with Groupon. I was never able to claim 7-5 of which were from Photobook America. I have emailed and called several times over the past 30 days and have not received ANYTHING. That aside, I've called Groupon a total of four times. The first time, I waited on the phone like an idiot only from my call to be picked up after two hours, and was immediately hung up on. The next day, I decided to go with their call back service. I called in the morning and received a call back exactly 1 minute before their closing time. Once I answered, they hung up! I tried again a few days later only to have the EXACT same hung happen to me!

Bought 2 tickets from Groupon for the broadway show "Hand to God." Cost $49 each, which was supposed to be 23% below the regular price. When we arrived at the theater, we saw that the full price for our tickets was listed at $49 - so there wasn't any savings. But more significantly - the price on the ticket said $41.65. Groupon had obtained a $7 discount but didn't pass the discount on to us. Customer Service was useless. What a ripoff.

I purchased 2 of these DX758 8GB 7" Kids' Android Tablet with Case & Stylus after reading on Groupon they were valued at $399.99. They were being offered at a discount of 88% which allowed me to purchase them for $49.99. I thought they would make great Christmas presents, so I purchased them on Oct. 12, 2015 through Groupon. They were given to 2 children on December 25, the youngest being 9 years old. By today, December 29, the one tablet keeps freezing & the other one won't even turn on. There was only 14 days to return them even though they were not taken out of the package before Christmas. So needless to say, I am out $100. I certainly would not have thought that an item that was "valued at $399" would prove to be junk. I do not believe this item to even be worth the $49.99 I paid for each one.

They use an Indian call centre to handle customer service enquiries/issues and boy are they experts are running you around. There is absolutely no progress but you will be on the phone and emailing them for weeks. There is no recourse and you will lose your money. DO NOT DO BUSINESS WITH THIS COMPANY!

On Dec. 22, 2015 I make a reservation with Groupon for Getaway Deal to Aqua Beach Inn, in Myrtle Beach, S Carolina. Within 4 hrs of reservation, I decided to write to Groupon to cancel this reservation, via their website. On their website, there was a disclaimer that reservation can't be cancelled after Dec. 13, 2015 but my reservation was for Dec. 22, 2015.

Purchased 3 products on Groupon. Provided shipping address which was correct when I received an email from Groupon. However Groupon decided to ship to an old address. After speaking with the Customer support and forwarding order email to support@groupon.com, nothing has still been done and I am yet to receive my package.

I ordered an OgoBild Animate It from Groupon on 12/4 and it was shipped on 12/13 by Fedex Smartpost. Apparently it was then sent to the post office in my area who forwarded to another zip where Groupon apparently mis-labeled my address. So I have not received anything from Groupon or even the post office. So far their customer support has told me can I return the item but I can't return something I have not received. I have sent them numerous emails with no real solution from them. Please don't order anything from this company. They are useless and unresponsive.

Groupon has many hidden and conflicting policies when it comes to their 'Getaways.' I purchased a One Night Stay at the Gateway Inn as a Groupon Deal. On the 'fine print' portion of the ad- states the following: No-shows will be charged total Groupon rate; no refunds, rescheduling, or rebooking allowed. Nowhere on the ad does it explain what a 'no show' is. No is 'no show' further explained on Groupon.com. Underneath the 'fine print' is a link that states 'see the rules for all deals.' In this section it reads: Redeemable only at Gateway Inn for the goods or services listed above. If the merchant refuses to honor this voucher because the promotional value has expired or FOR ANY OTHER REASON, Groupon will refund the amount paid. PERIOD.

This holiday season has been an EPIC FAILURE on behalf of Groupon. I purchased two separate items; the 1st one was purchased on Nov. 25th and did not ship until Dec. 9th. Groupon specifically states that items ship within 2-3 business days of purchase. I wrote and asked for a refund which I did not receive. The item eventually arrived on Dec. 14th and AFTER I purchased another item to cover the one that took forever to ship. The second item I purchased was on Dec. 9th... today is Dec. 26th and it has yet to ship.

I ordered something on Dec 8, 2015, emailed customer service several times and they kept replying asking for different things to be provided. I kept answering all their questions and sending the requested info, just to turn around and have them ask me for the same info again!! There are too many customer service reps with their hand in the pot and nothing getting resolved. I ended up calling in which I hate doing because I can't understand half of them. To make a long story short the convo was a nightmare. The rep couldn't comprehend what was being said. I has to explain over and over and spell things literally. Spent 45 min on the phone just for the phone call to get dropped while I was on hold. HOW CONVENIENT!!!

Groupon offered a $39 a night, deluxe oasis, king deluxe suite at boutique hotel in Las Vegas. While browsing for different deal on the Internet on Dec 24th 2015 the laptop was closed due to power loss. Rebooting after laptop power up and return to previous page a confirmed purchase for 2 nights showed for $79 a night plus another $14 in hotel fees. FOR THAT VERY NIGHT, DEC 24TH -26TH. A night earlier than we were looking at. So now forced into taking this deal, by way of Groupon having no customer service till THE MONDAY AFTER CHRISTMAS, 4 days later.

I ordered a quilt set on December 1, 2015, as a Christmas gift. Groupon site says it was sent to merchant on 9th. I called every day the last few days to speak with someone at Groupon for a total hold time of 8 hours, & never got anyone! I googled the merchant & got lucky with their number. They stated that the order wasn't even sent to them until Dec. 15th!! Merchant shipped the 18th & because they use SurePost, it didn't make it in time. No idea why it took two weeks to transfer a order & merchant said their turnaround is 3 days or less; no backlog at all. I'll pay for better service in the future, it means more than saving a few dollars. Also means, once it's here, it's outside that 14 day refund period too... figures.

I have ordered numerous times from Groupon and usually get a great deal on products. Their CSR are horrible, they are no help whatsoever, along with the shipping. Shipping by Groupon takes a lifetime and I will never in my life use Groupon again.

I ordered a case of Cava for a friend for Christmas on 09/12/15 and despite saying allow 7 working days for deliver and order by 15/12/15, to ensure delivery in time for Christmas as of 23/12/15, it's not even in the country. Don't bother with Groupon Customer Services because they will just fob you off or lie to you. This company seriously takes your money and does nothing when things go wrong, or maybe they are just ripping their customers off. Avoid Avoid Avoid.

I have used Groupon for years with little problems (with the exception of extremely slow shipping), and have only had to contact customer service a few times. Most of the time they were helpful, a few not so. I recently moved 6 mos. ago and changed my address, credit card addresses, etc. I have been purchasing from Groupon for the last six months with zero problems getting my merchandise. So of course, the purchase I made on 11/30 that was all gifts, Groupon's site decided to ship to my old address and make it my default address, an error I didn't realize until I got the tracking info, which by then was too late to do anything about.

I purchased a Deporte Watch on Groupon in March 2015. It arrived and I liked the watch, time was set and it was running fine. When Daylight savings came and I had to change the time, it took me a while to figure out how since there were no instructions with it, but it was relatively easy. I noticed a couple weeks ago that the time on the top watch was running slow so I started to change it and the cap you had to remove, by unscrewing it, wouldn't unscrew, it kept turning. Finally I decided it wasn't going to work so I contacted Groupon. If Groupon only covers 14 days on a product they are selling that doesn't say a lot for them. I am convinced that this item is either a seconds or a knock off. I have cancelled and deleted my account with them. I have purchased many items through Groupon, but will not be purchasing anything else.

Bought a tv through Groupon. 4 months later it quit working. Called Vizio customer service. They said the issue was not repairable. They don't honor any warranty through Groupon anyway. Emailed Groupon. They were very prompt in getting back to let me know that I'm screwed out of $550. That I have 15 days or some such nonsense to return it. They apologized for this inconvenience of wasting $550. Lesson learned. Hopefully you will learn from this too. Don't buy anything from these thieves.

I ordered a projector/projection screen combo from Groupon. When the package arrived, only the screen was there. It took 2 days to actually get hold of someone to fix it. They had 2 options – return the HUGE screen (doesn't fit in my car) or pay for 1/2 the order. Sending a projector was NOT an option! For my trouble, I was offered 15 Groupon dollars. I'll never shop there again.

I purchased Dr. Dre Beats headphones last week. When they arrived they were in a brown box (I was aware they wouldn't be packaged properly) but I was fine with that. When I opened them it was apparent that they were FAKE! I compared them to other Beats I have at home (I bought from HMV) and instantly could tell they were not genuine. They also do not work at all!!! I've tried contacting Groupon to no avail. I've been on hold for 30 mins without even speaking to a human being. I've now contacted Trading Standards. I paid 60 for these and I'm utterly disgusted that they are getting away with this. Do not buy anything from them. I certainly won't be!

I ordered a small package from Groupon on Nov. 28th. Fine print stated 7-10 business days of received shipment after purchase date. 11 days go by, I wait on hold for 2 hours to speak to a CSR - but hung up before I could even talk to anyone. Wrote an email (please, don't be lead on. They will NOT contact you back in the 4 hours they say they will. I got an email around midnight after emailing them at 2 that afternoon). Email states that the merchant ran out of supply when I placed my order, so instead of contacting me and telling me that, they just take my money.

I ordered the item and it showed as delivered, but wasn't. I contacted customer service for help and got an auto-bot response that a person would reply as soon as possible. 3 days later, an e-mail arrives telling me to check with the post office for the package (duh). I had already confirmed that no one knew where my package went. It is now 12/18 and I ordered my tool kit on 11/19. Almost a month and nothing. How can I rate them below 1 star?

I purchased 7 Gpasses to The Who concert back in August. After the concert was rescheduled, I made the mistake of contacting Groupon to ask if my 7 Gpass tickets would be transferred to the new date. Got a response back saying yes. Told them I wasn't able to print my Gpasses, and asked if I would be able to closer to the new date. Customer service rep said he would look into it, and get back to me. Days later got an email from Groupon saying Gpasses could be printed closer to new date. Then got an email from the rep that said he would look into it saying he had processed my refund! When I contacted them saying I had not requested a refund, I was told that they couldn't get my tickets back, because the offer was closed. Other than one rep who was sympathetic (and tried to access the offer, but was unable), everyone else was basically "too bad, so sad".

Purchased an offer for a 2 visit chiropractic/massage package that requires a scheduled appointment. As of today, I have been unable to speak to a human being to schedule an appointment. I have called numerous times, and have left a message, but still no response. I was fed up to the point that I drove to the location to schedule an appointment in person, only to find the business closed during their scheduled hours of operation. I read the fine print, so I know I won't receive a refund, and I am uninterested in a credit (Groupon bucks). Lesson learned!

I ordered an iPhone 5s from one of Groupon Goods' deals. I was worried from all of the other reviews that I had read. I was pleasantly surprised when the iPhone arrived. I received a tracking number, but it took a while for it to actually arrive at USPS. Although it didn't arrive in 7 days like it promised, it didn't take that long either. The phone was in really good condition, everything was as described. I'm not sure I would buy from there again, but at least this transaction went ok.

Dec. 13th, 2015, I received a gift card for my birthday. I went to Groupon to use it. Found 2 items and put them in the cart, created an account, a shipping address, and a billing address. Went to checkout and it kept saying, "You need billing information." It looked ok so I tried again. No go. Then I noticed that it was highlighting the credit card information. Well I didn't feel that I should have to put in a credit card if I was using a gift card that covered the whole purchase plus the shipping and taxes. Got hooked up to live chat and explained to Andrew ** that I couldn't get past the billing info. He was very vague and kept saying that I had to have billing information to send the order. I said I did. He looked at and came back and said, "But the shipping and the billing are different." I checked. They were the same.

They really use small businesses to fund their company. It's terrible. The unfair rates they take from their merchants for how little they receive. The customer service department and the merchant support offices are awful. They never call you back and every representative will tell you some other story. Terrible company and they are truly crooks.

3. Follow up surveys asking "How did we do with our customer support?" asking me to fulfill a survey of my "completed" customer support. FYI, never got any so safe to say the support was complete $hit. I'm now having to do a charge back on my credit card because these idiots are simply refusing to respond and I haven't yet received one of the two items I actually ordered.

I had made an order on December 02 2015. The order was processed on December 02 2015 and has been in the preparing to ship status since December 03 2015. It is now December 12 2015 and the status hasn't change and I still check track the package and I still have no package, but my account is short $97.18 but no product. Bad business and trying to get ahold of customer service. Good luck. They can take your money 24 hours a day, 7 days a week but customer service only open during certain hours.

We order a couple of bluetooth headphones. They charged our credit card and sent the email. The order is on its way along with the FedEx tracking number. Still the tracking information shows that the shipping label has been created. There is no phone number on their website.

I never received the earrings that I ordered. I tracked it and it said it was delivered. They said that there was nothing that they could do and refused to offer me a refund or at the very least, a credit. I also never received a bracelet, but the tracking info showed that it was not delivered and for that I did receive a refund. Amazon, my usual go to site would have issued the refund no questions answered since they know that packages do not always arrive, or may even be stolen by someone. I do not recommended using Groupon.

I started using GROUPON for my truck's oil changes and a few purchases of electronic items. The oil changes turn out to be repair magnetics to bring customers into repair shops so the shop technician can come up with other repairs they can overcharge you for. The electronic devices were cheaply made and did not last long. I also started using GROUPONS for dine out restaurants, boy what a mistake. Most restaurants have bad ratings outside GROUPON reviews and have certain requirements before the GROUPON is accepted. Be very careful using GROUPON.

Groupon has the worst customer service. I was told yesterday that if my boots didn't arrive I would get a refund today. The boots did not arrive. I was on "virtual hold" for over 2 hours. I got worried that they would close before I could talk to someone, so I called again. I was on hold for more than one hour longer. As expected, they closed for the day without answering my call. Don't count on them answering emails in the 4 hours or less they claim either. Ridiculous! I will NEVER shop there again!!!

I have been trying to purchase 1 bluelight Cinema tickets (a package deal for 2) for the last past 4 days. However, my account states that I have exceeded the purchase limit for this deal. How can this be since I am only purchasing 1 order? I waited on the phone for 3 hours now and I have only received 1 response by email, which asked for the same details that I have submitted days before.

I ordered Phyto hair and skin vitamins and they were open and not sealed shut. Plus there was horrible smell and the bottle was all yellow and dingy and it looked like someone used them and returned it. The vitamins weren't filled to the top. I emailed them right away and sent a picture immediately but no response yet. I will never buy from them again. They have very poor customer service and products.

I will NEVER GO HERE AGAIN. Please pay attention to your check. I found out that this restaurant is charging your check for 18% tip regardless of how many people are in your party. We had 2 people and was charged 10 dollars extra with our voucher. They don't ask you, they just take/charged my card. I was paying for 2 sodas and they charged my card 10 dollars more!!! Pissed!!!

If I could give it lower than one star I would. Bought shoes, had to chase delivery after 6 weeks, eventually arrived, sent wrong size, printed their returns slip, posted shoes back asking for refund. 4 weeks later contacted their sad excuse for customer services. Said had I got proof of postage, I said no but I asked them to check the returns. They said they could not help in any way, I complained again, but they never bother replied. So no shoes no refund... DONT BUY VIA THIS COMPANY.

I ordered a 1000 mattress on Groupon on the 27th nov and they say it's still processing. No calls or responses. What do I do.

I purchased a Reebok Groupon $25 for $50 on Nov 4. I went to use it at Reebok.com but didn't make a decision right away because everything was so overpriced compared to the outlet stores. Well I have been using Groupon for a while now and never have I had one expire in 30 days! YES 30 DAYS! Groupon said, "Sorry can't have your money back." Reebok said sorry I can't use the coupon. So I am out $25 because of the great Groupon. They have lost me as a customer.

I had offered deals with Groupon for my business, and had sold 6 deals within the first day. So far each of the clients had not been giving the proper barcodes that identify their purchase. I've seen 3 clients so far and the 3rd client that had a print out for the purchased deal, wasn't supplied a barcode so I could cash in on the deal and collect my part of the financial commitment. I received an email now stating that they can't continue to allow me to post deals. So I suppose the last three deals that are outstanding the clients are out that original purchase. Also good luck talking to a representative from Groupon. Meaning you can never get through, and they never return emails. This company has horrible services for businesses. Business and buyer beware.

I have been ripped off with Groupon purchases 3 times now. The first was buying a Groupon for a restaurant that was for $30.00 but the restaurant only honored $20 off. I purchased the dinners required and even got appetizers but we still lost money. At first, I figured it was the restaurant's issue but now I'm not so sure. The second time, I purchased concert tickets to see Sean Hook and the address to the location of the concert was wrong. I ended up in a bad part of town with my 13-year-old daughter at night in the dark. The most they did was refund my money when I was actually calling them to help us. We walked over an hour and a half in a commercial area we did not know in Toronto. We were terrified and Groupon offered no help. Not even directions from where we were to where we should go. Clearly we missed the concert and I spent the night consoling my crying scared daughter.

Paid $49.99 through Groupon for a/c cleaning service with Brake-O-Rama. Called and visited more than 7 times with 3 different branches in Central Jersey but they keep asking me to come back or call back. They said they don't have a supply for a/c cleaning. Emailed Groupon customer service for like 6 or 7 times already explaining the reasons and asking for a full refund or credit to spend with other vendors but they keep quiet. Really, really terrible experience. Stay away from Groupon. Many of the vendors there are terrible and Groupon customer service itself is really, really bad, they won't response when you're in trouble and asking for a refund.

My Groupon order was duplicated and despite raising this point within minutes of it happening Groupon insisted that both items had to be delivered and I should use the 14 days returns process. I received the orders Friday last week and I need a returns label, which I requested straight away, but still nothing from Groupon. I am worried their next 'get out' will be that I am too late returning, and the cost for their mistake is going to be mine?? Really not a company I would recommend, their idea of customer service is strange.

We purchased an XBox Live Card for Subscription advertised in English. We received the card, which is in Portuguese. In order for us to use this card we need a Brazilian account. We tried contacting Groupon for three days doing the return process with no avail. When we tried again tonight, we were told it is after the time period. We contacted customer service through email. When contacting via phone you are placed on hold for over an hour. Therefore, we are now stuck with a $45.00 piece of garbage! Will never order from Groupon again!!!

Groupon solicited to sell me $70 credit vouchers to direct tools outlet. You could buy 2 for yourself and 2 as gifts so I bought 2 as gifts and specified them that way. I gave them as gifts and when the person drove over to use them they were told the codes on the vouchers were no good and there was nothing direct tools could do and that we needed to call Groupon to resolve the problem because they constantly have problems with Groupon vouchers being no good. So she called right then to Groupon and got a recording that there was a 2 hour hold time so she held on for 2 hours when the person answered finally she was hung up on very shortly.

I got a refurbished Dyson DC65 Multi floor Vacuum a few days ago. It was a big shock for me when I just opened the box. The vacuum sent to me has a lot of scratches and other dirty things. There is even some kind of fibers stuck around a small wheel. The big ball and the handler has been worn out a lot. All these evidences indicate that the vacuum had been used for very long time (probably more than one year) before it was shipped to me. I am really surprised that Groupon is selling this kind of garbage at pretty high price to its customer. We contacted Groupon's customer services for return of the item several times but haven't got a solution yet.

I ordered a pink tablet for Christmas for my daughter and they sent me a black one. My options were order another one and send the wrong one back and wait for the return. My other option was wait for them to send me a shipping label and send the wrong one back and wait for the correct one with no guarantee I will get it by Christmas. I give them money trusting I will get the correct product, why can't they send me the correct item while I send the wrong one back? I felt as if they made no extra effort to correct their mistake.

I purchased a discount coupon for the first time for a massage. I tried for months to get that massage and never available. I even told them I will take whatever time you have. Never happened. After a few months, Groupon finally got back to me with a $50.00 gift coupon. Very nice but it does not work. I went to another place with an appointment and presented my coupon with redemption number from Groupon and the place said "sorry, not valid". I called Groupon to complain, again it said 1 hour wait but they will call me back. Did they? NO.

I purchased a Tempur Pedic bed from Groupon on Nov. 20th. I called today Dec. 1st and was told that it has not even shipped. Then I found out that it was sold without a box spring which I am now going to have to buy for $500. I told them I wanted to cancel and they won't let me cancel. Worst experience ever. DO NOT shop with Groupon. I talked with customer support with Max ** and he was very rude and condescending. And told me that they were well within their rights.

Groupon advertises a $39.00 mystery deal where you are purchasing a fitness tracker that is discounted 73%. I bought it and received a skechers tracker that was a factory refurbished product and in fact does not work. They don't respond to correspondence and when I wrote a review of the product it was rejected by Groupon. Evidently they only wish to garner positive reviews. I have bought many, many hotel and restaurant deals from them with no issue but will never make a product purchase again. I feel as though I have been taken.

Through Groupon, we purchased a package of two nights at the Adams Mark Hotel in Kansas City, MO that included 4 passes to their attached water park and $25 arcade credit each day. When we arrived, the hotel told us that Groupon only authorized our 2 night stay and did not authorize the 4 daily water park passes and $25 daily arcade play. We arrived on Thanksgiving night during an ice storm and the hotel did not have a supervisor to talk to, but they said 3 other families had checked in with the same problem, so we figured we would check it out in the morning. I immediately contacted Groupon. They were initially nice, but said we did not purchase the correct package. I then provided them proof from their own website that showed Groupon's claims were incorrect. After this, they refused to respond to us any longer.

I purchased 2 tickets via Groupon to see the country superstars show in Las Vegas Nevada during my travels. The events "When" section read: Tuesday-Sunday 5:30 pm, Monday 7:30 pm through NOV 30th. Since I was traveling Thursday I tried to book my show tickets for Friday's or Saturday's Concert and to my surprise there was no showing for those times or dates. Due to the fact of the incorrect reading of my purchased Groupon I was unable to view the show I purchased.

Do not call Groupon's customer service number (1 (888) 664-4482). It was just like speaking to an automated recording. Once you said a word or phrase, they would repeat exactly what was written down in front of them. I asked to speak with the manager and was first told they were in a very important meeting. Then once she went back to her automated recording ways, I asked the question again. Her answer changed to, the manager was out for the day. You ** Groupon.

My husband tried ordering a Dyson vacuum cleaner thru Groupon. Somehow, Groupon declined his debit card twice. So he left it as it is and checked the cart was empty. He told me to order it thru my acct with the credit card instead and it went thru. He checked his bank and did not see Groupon charged his debit card so we thought it was cancelled since he did not receive e-mail from Groupon. Next day, he got an e-mail from them saying his purchase went thru and has been processed. He called Groupon to cancel this order and was told it is too late to cancel even it has not been shipped.

I have recently purchased several items on Groupon and have been shocked at their utterly chintzy quality. For example, I bought three different children's toys that arrived loose in large mailing envelopes without boxes or instructions. Likewise, I purchased an IPhone lens kit which was missing one of the lenses, had no directions and the wording on the package made no sense whatsoever. The item must have been a manufacturer's packaging defect which no storefront could use so it was pawned off on unsuspecting Groupon customers.

They sold a vacation that did not end up with the hotel advertised. It didn't even offer shampoo or soap in the bathroom and the site said it had many things it didn't. We were not put on tourists buses but local buses that stopped every minute to pick up and drop off people taking hours longer, no a/c which is promised on the Groupon site. After 3 bus rides over 5 hours long each without a/c and being asked to ride on top of the bus, we purchased flights while on the trip to avoid the bus and when we finally got home expecting Groupon to help us out they did nothing!

I used Groupon for the first time ever. I installed the app on my phone, and it gave me a notification: $10 groupon bucks with a purchase of $20 or more. The app also gave me a $5 off on a purchase as well. So I went and purchased an item I was wanting. The $5 off was automatic, I could not have it removed. So I said, "Fine, I will just use the $5 off and get the groupon bucks." Nothing on the website or app said that I could use the coupon and not get groupon bucks.

There is a three piece luggage set being advertised for 79.99. When I clicked on it, I found that was not the case. The three piece set was 249.99. I spoke to customer service who contacted the department that was responsible for posting the deals online. The wording was then changed but they refused to honor the price saying it was a third party merchant and it was out of their hands. The call was originally with Michelle ** who escalated to a supervisor by the name of Helen. I was then advised that the manager Rich does not speak to customers and I needed to write to their customer service department in Chicago. Needless to say this is bad business and I will go back to Amazon.

The redemption code emailed to me was for TWO tickets to an event. I use the code on the actual event website and I am still being charged for one more ticket (I put in two tickets as instructed). I call customer service and spoke to a man who asked me if I actually followed the directions. What an insult! OF COURSE I DID. So he explains he will transfer me to the actual venue, as it is an issue with their website. He transfers me, TO ANOTHER GROUPON ASSOCIATE, one OVERSEAS no less. INFURIATING. I think that maybe this person can help me. NOPE! He failed to understand the basic English I was using and I became frustrated. I asked to be transferred to his manager several times, but he refused. HORRID customer service. I will not be using Groupon any longer. I will also recommend to people I know to NOT use them.

I purchased a Groupon in May 2015 for digital scanning services from SouthTree in Chattanooga, TN. It had to be used within 6 months and had an expiration date of 11/5/15. I used the Groupon to send some 35mm slides to SouthTree on 10/28/15 - a week before the Groupon expired. I received the scans back on 11/11/15 and they were terrible (washed out, bad color, dust and dirt spots on them, etc.). I complained to SouthTree and sent examples and they agreed that they didn't do a good job and offered to re-do them.

I placed another for the suit. The navy blue suit was supposed to come with 3 ties. The suit took about 3 weeks before it was delivered. Even when i contacted the customer service, they couldn't even tell me where the package location was. Then when the package finally arrived, this company shipped a dirty looking black suit and without the ties instead of the navy blue that I placed the order for. I will never ever buy anything again from them.

I purchased a set of Wexley Homes sheets. I washed them and the 2nd time put them on the bed..the fitted sheet ripped about 5 inches in one of the corners. Of course it's been longer than 14 days since I bought them so I can't return them... VERY disappointed!!

I waited on hold for 15 minutes; I called because I was getting nowhere when I tried to schedule a massage I purchased through Groupon. I feared the business had closed. The representative said he would call the business and tell them to call me. He did what he said he would because the business owner called me and left a message. The problem is - I could never reach the business - whenever I called them I received the machine and then the machine was full. Leaving a review for a purchase through Groupon is next to impossible.

Groupon.com or .ca is not worth your savings. When you buy them you usually don't use them or the location is far away from your area... you will never get your money back - it's already gone to the stockbrokers. Getting in touch with a Groupon staff you need to wait at least 60 minutes on the phone and or through the web is a nightmare!

I received a tester, tiny bottle of this perfume, that is not suppose to be sold (Davidoff Cool Water). I contacted customer support within the 24 hours after the purchase, waited over 20 minutes and they didn't answer, neither returned my call like promised. The item was shipped very fast, very unusual with Groupon goods (I have waited over 20 days to receive a Groupon goods in the past). I finally spoke with a lady that was kind of rude and not willing to help, just paraphrasing their "FINE PRINT." I am very upset with the way they deal with customers and not really want to give business where there's not care for customer satisfaction.

I made a purchase of a bag at groupon Singapore on 20 Sept which was informed to deliver in 2 weeks. However no product sent and no refund received. I have sent many email to them to ask for refund since 7 Oct. Unfortunately there is no reply or very slow reply after I called few times to hotline. Until now still no call back, no proper reply with a solution and exact answer. Ridiculous. In their web that it shows my order was redeemed on 13 Oct. This is a super bad experience at groupon Singapore.

Purchased a groupon, and forgot about it as I usually do, and saw it again 7 months later. Decided to go and get my groupon mani/pedi. The business had shut down. Contacted Groupon Customer Service and got refund ~1 week later. Had to send pics of the closed down business. No biggie. Now I only purchase groupons if I use them right away.

I purchased a 65 inch Samsung TV, 1700 dollars. I went to great expense and trouble to get it installed. It does not work! Groupon contacted and promise I would hear back in 24-72 hours! A week later, their help is to take it down, my expense, and send it back! No responsibility! They are selling junk and now tell me "no warranty!"

I ordered a product from Groupon that should have contained two items. When I finally received the package there was an item missing. I contacted Groupon customer service and they told me to send them a picture of the empty box. What? I told them the box was fine. I just wanted the missing item sent to me as I had paid in full. They then told me that this was a final purchase and I could not return the item! I told them ONCE AGAIN I didn't want the item returned. I wanted the MISSING items sent to me. They told me once again to take a picture of the empty box and send it to some customer service mailbox... I asked them what on earth this would prove and why are they making this so difficult?

I am using Groupon/Nearbuy from last few weeks & was finding it interesting. Yesterday I purchased a deal for Cafe Cruise in Rajouri for some 8 domestic drinks & 2 starters. Me & my friend spent some 3-4 hours & ordered 1 platter & 1 hukka other than the deal from there. The food quality was worst & need to be inspected & tested thoroughly & I can say so, so surely because while coming back, we both started feeling dizziness. My friend's legs started trembling later & she even fainted in metro. This happened when I already deboarded the metro. Even I started feeling unwell on the way to my place & after reaching home fell asleep like I was unconscious.

I purchased a deal for hair services at Kasa salon in Lexington, Kentucky. I left 3 messages at the provided number over a two week period with no response. I then contacted Groupon customer service. It took them almost 24 hours to respond, although they stated it would be 4 hrs or less. They then said they would contact the business and give them my contact info, and to wait 3 business days for the business to contact me. No contact. So I reached out to Groupon again and they say to give them more time. Ugh! I have requested a refund but they are refusing to give it. Saying only if the business doesn't respond they can give me a Groupon credit. That is NOT ACCEPTABLE as I never intend to purchase from Groupon again.

Dec. 2014, purchased 4 tickets to "Paint Nite" for $24.74 each good for 1 class normally $45. Intended to use for next year holidays. Verified expiration was 12 months. I tried to redeem one in Oct. 2015, but was asked to pay another $20, or full price for the class ($45). They claimed the coupons expired. The same deal was still running. I contacted Groupon several times and got the runaround. I did not ask for a refund, just a credit so I could repurchase. They would not credit and "Paint Nite" still wants me to pay $45 per class. No customer service and rip off to get you to pay full price. I'll never use these.

This was a horrible experience. They advertise their item as "Ships in 2 days" but it took 9 days to ship from NY (although the shipping label was created in 2 days) and it took 12 days to arrive in CO from the purchase date. They advertised the tablet as "unlocked for Verizon and all GSM carriers, including AT&T and T-Mobile" and the tablet I received was locked to Verizon, not accepting a T-mobile SIM card. Contacting the customer service did not help expediting the shipping at all, since it could be too late when it would arrive.

Try to cancel my hotel within 1 second of making the reservation in error. Did not realize my CC stays on file. Sent a email right away. Spoke to several agents for Groupon but is like talking to a robot.

I purchased on Groupon 1 week at True Blue Resort. Although confirmed in the order and in description none of the pools was open. After returning home I contacted Groupon customer service and informed them that I didn't receive what I paid for. After 3 weeks and almost 20 emails with different customer service representatives the Groupon Getaways customer support manager responded: 'I am not able to assist any further with your particular request and we consider this issue resolved.' I hope my experience with Groupon will be a warning to other potential customers to stay away from Groupon.

I left a completely honest negative product review based on my experience with the product. Groupon rejected the review. There are numerous other complaints online from other people as well that their negative reviews of products were rejected. This surely makes the purchasing process deceptive from a potential buyer's perspective.

Late one night I was looking a trip on Groupon when I unwittingly clicked on the "Buy" button. Unbeknownst to me was that my card information was stored on my phone from a previous purchase. I immediately called my bank to reverse the charges but they indicated there was nothing they could do. I reached out to Groupon who would not give me a refund. Then I finally tried a charge back at my bank and lost so I'm out $383.

In Feb 2015 I paid for a trip to Punta Cana, D.R. for a trip in Oct 2015. I selected the upgrade king size that was $500 extra. When I arrived I was given the standard 2 queen beds. I called Groupon to see if they could fix it and was hung up on by the 1st person I spoke to, and after calling back and requesting to speak to a manager they connected me to a manager named John **. My legal representative tried to request a invoice instead of the "MODIFIED RECEIPT" they have stored online and he was repeatedly hollered and screamed at by this so called manager who refused to connect us to his supervisor, and also refused to offer any information to anyone of superiority besides him.

On October 10, 2015 I ordered a phone case for my new iPhone 6s, not wanting to ruin a brand new product. So, thinking I could save hundreds by spending 10, I purchased a gear beast case. However, I can truthfully say that on the day I'm writing this review, my product hasn't arrived. I went on the Groupon site under My Groupons and it said that my product had been shipped from Sudbury MA to Fontana CA to be distributed. The package arrived in California on the 13th, and they had it out on the 14. The package was in my home state (Georgia) by the 16th, and according to UPS Track My Package, on my doorstep by the 17th.

I am a voracious Groupon shopper. I purchased some goods on Groupon at 6:30 am, Eastern time. I was unable to cancel my order within 10 minutes. I called the customer service but prompted me to call back at 8 am Central time. I end up calling them at 8: 45 am Central time (I work in the hospital and had to take calls) and guess what? They refused to cancel the order because it was more than 2 hours!!! They should either open the customer service 24/7 or should be able to cancel the order within 12 hours or something. This is ridiculous. Deleted the Groupon, going back to Amazon, anyway they have varieties with similar price. Definitely you lost one customer.

I purchased a Groupon for a canvas print. I followed the instructions but the website Groupon referred me to did not accept the Groupon coupon and tried to charge me full price. Going back to Groupon, they told me I was out of the 3 day return limit and out of luck!!! THIS IS WRONG! No services, no take my money.

Have been buying different variety of merchandise from them since past 2 years. Just recently purchased a Samsung Galaxy S5 which arrived almost after one month. Upon unboxing, it was observed there were two scratches and one dent on the side panels of the phone. The phone battery could not hold charge for more than 4 to 5 hours as would deplete completely by then after a full charge. Called and spoke to Groupon Customer service who apologized and said they'll have someone look into this right away and get back ASAP. It has since been 5 days and no one from Groupon has responded back as yet. Attempted to follow up with them and no luck yet still. Quite a poor customer service and bad condition products they are selling.

I made a purchase with Groupon for a hotel booking at Venice Beach for my California trip. When I showed up to the hotel I couldn't believe what I saw! It was a dump and it was in the middle of homeless people rummaging through garbage. Not how I wanted to start off my vacation! I didn't get out of my car because I was actually afraid to! When I got back from my trip, I contacted Groupon to notify them and asked them what they can do for me. Their response... NOTHING! The hotel said I was a no show so they couldn't do anything about it! How can a company expect the public to trust them when they cannot even provide a solution? Previous to this experience, I ordered a fair number of products from them and their vendors, but I do not trust that the quality of vendors anymore. Shame on you Groupon! Terrible, terrible customer service!

Purchased 6 sets of their advertised Swarovski Elements Crystal Studs in the 1CTTW setting. Received the studs within a week but they were nowhere near the 1CTTW setting! When I questioned them about sending the right size they advised that I'd just have to return the studs because they don't do trades. I should have gone with my gut when I ordered these and not done it because it looks like again, Groupon has some false advertising going on here. I will not purchase another thing from them. Buyers beware that what you THINK you are purchasing, is probably NOT what you are buying!

As a Canadian, I did notice the subtle mention that the prices were in USD. However, I was so excited for the HILTON HOTEL AND SUITES NIAGARA FALLS/FALLSVIEW getaway package that I did not fully calculate what the exchange rate would have been. As such, the one night for the FALLS-VIEW KING JACUZZI STUDIO came to $176.11 USD, which later appeared on my VISA as $235.84. Upon arrival to the Hilton, our room did have a Queen/King sized bed, in an old room with multiple ceiling cracks and a hole at the back of the Jacuzzi tub which was located in the back corner of the room within the washroom itself, and the view was a tiny sliver of a section of the Falls if you close the curtains around the rest of the room.

Purchased a 2 night stay hotel in San Francisco. When placing the order it didn't state that it was a non-refundable purchase. It says that it had to be cancelled before the 31st of October which is the date I was supposed to arrived at the Hotel. I wanted to change the dates so I could go another time or even just move the date one day and customer service was very rude. They wouldn't even listen to what I was requesting, right away their answer was "nothing can be modified in your order.." I paid $591 for 2 nights... Am I supposed to lose the money cause they can't make a small change? I wasn't asking for a refund, all I wanted was to change the dates to the following weekend or even just one day... arriving Friday instead of Saturday. Definitely never buying again from them and not recommending it to anyone.

I ordered the Aduro PowerUp Pebble Portable Backup Battery, and a month later it still had not even been shipped! When I called Groupon, they said there was nothing they could do other than cancel the order. They suggested that I order it again, since the offer was still running. I ordered it again, and the second order was never shipped either. When I called Groupon, they once again said they'd refund my money again and cancel the order! They said they had no control over whether or not one of their suppliers actually delivered their products! What kind of way is this to run a business!

Lone Star Pro (duct cleaning) scheduled visits twice, no-showed twice. There is no answer or call back from company. After their first missed visit they redeemed my Groupon. They have an online scheduling system where they probably set it up to take your money. I scheduled 10/11/15 at 8 am. When I logged onto my email they had rescheduled me (at 6 am) for later that day when I was not going to be home. I emailed them this information immediately. No response. Finally got hold of local number of who said they would be providing service on 10/15/15. No show, no call. Guess they do this kind of bait and switch as a way to pull in a few dollars when they don't have the ability to actually give service.

I ordered a set of headphones from a Groupon which listed it as "Never expires". I never cashed the voucher as it was the first time I used a Groupon and I didn't understand how the voucher worked. I recently purchased a different Groupon and saw the old headphone Groupon voucher in My Groupons. I tried to use the voucher for it but they will not honor their two words "never expires". The supervisor told me "it has been too long". After arguing for quite a while with the representative and then the supervisor, I was continually told it had been too long. If I asked 1000 people what is meant by the 2 words "NEVER EXPIRES" I will get 1000 responses that will be the same. It means NEVER. Not according to Groupon though. Deceit is what this company is about. Do not do business with them.

I purchased the bracelet, I got earrings. First try with Groupon, EPIC FAIL. Seller name is "Allyanna Gifts". Never again.

Since I'm the only stupid that bought this damn item. Please learn it from me and don't waste your money and time buying this product. They use the most ** Shipping company name CRST STI to ship your products. You can't talk to any supervisor, and you have to deal with the shipping company to resolve your shipment. I bought a Sealy mattress optimum 2.0 in September 9th and been working on my delivery date with the shipping company for 3rd time now and the 3rd delivery schedule is Oct 13th. I have miss 3 working days to stay home and wait for an un-showed delivery. Waste money, Waste Time, ** Customer experience for the price that you can buy something better during labor day weekend. Also Groupon Review will filter out your rating if you leave a bad review. They will only kept the good one on their page. That is an FYI.

I purchased a weekend travel to Gatlinburg Tn. It was for two nights 199.00 weekday or 239.00 for a weekend. I purchased the 239.00 weekend voucher. I was to call the cabin directly for reservation. They sent me an additional invoice for 135.00 for cabin cleaning and taxes. I tried to cancel my Groupon. They will not saying there was a tab with fine print outlining additional charges. I feel this is a scam. It's not 239.00 for 2 nights. It's 374.00.

I have been a faithful Groupon customer from the day they started. I've made well over 75 purchases with them and to date I've been satisfied for the most part. All of that changed today!!! I purchased 9 pair of sunglasses today for $16.99. When purchasing the sunglasses I realized that they were below the going rates for this particular brand, but I thought it was a sale. Hours after I made the purchase I was sent 9 emails stating that the sunglasses "were out of stock". I find this hard to believe that all of the styles of these glasses were "mysteriously" no longer available. I believe the glasses are absolutely in stock. They just refused to honor the price quoted for the sunglasses. Had this been in a store and not online where there is no way to tell if they're really out of stuff they would have to honor the price that was advertised. It's bad and dishonest business practices.

Groupon refunded 50% of original cost.

I had high hopes for Groupon, but unfortunately my experience with them was not pleasant. I had purchased a hair tool and they never shipped it! I tried getting in contact with customer service, but they make it damn near impossible. It was a full month before I received an email apologizing and they kindly allowed me to cancel my order. I will never use Groupon again!

They don't have a wish list. You have to put everything into a shopping cart to hold onto it. I close my iPad and it purchased everything in my shopping cart. I didn't say purchase or press purchase. Their website is flawed. They send an email out and you have to respond within two hours. Like we're online 24/7 and it's hooked up into our brain. Not. Their customer service has a "I'm sorry" policy. Companies should not get so big that they can't rectify their mistakes. "I'm sorry" these days for online companies is not enough these days.

I gave Groupon a try to purchase some items that were advertised on their site. It's been 14 business days and I have yet to receive my order. Contacted customer support and they are unhelpful. They cannot refund the order nor can they help track the issue. Save your time and money and purchase items from Amazon instead. These guys are scams.

Delivery stated 7 working days. 14 days later I am still waiting and my parcel for the UK is still in Belgium. When contacting Groupon they say it has been dispatched and the delay was due to a logistical error. My second parcel that I purchased 4 days ago is awaiting dispatch. When I contacted them after 2 days to complain about the non delivery of the first parcel so wanted to cancel they said they couldn't do anything and I would have to wait for the second parcel to be received and then send it back - despite it not even being dispatched yet. I have today received the tracking information where they state the parcel has been dispatched. When checking on the status of the delivery it states no delivery is available at the moment. Customer service is rubbish and do not want to help at all, just fob you off so if you have any issues then just say goodbye to your money as you won't get the item or a refund!

Just because a website used mediocre code frameworks to make the website look nice and legit doesn't mean it is. This website has scammed me and many others out of an actual deal that it promises people. I ordered a sofa here and never received it and after a month of waiting, called Groupon. Groupon simply said they could not refund the item even if they didn't know where it was since they leased the delivery to be handled by another company.

I know when it expires! You apparently did not read my message. I will no longer support Groupon, because Groupon does not clearly state when something is not the norm. The average Groupon is valid for between 90 and 180 days. If it is drastically different from that you should make it clearer, such as BOLD or RED print. Is this something you can understand? I would like a refund or credit for this since I do not live in New Orleans and cannot use it until November. I have never had a customer service representative respond to any issues from any company that did not first make sure they understand what my issue was. Until now! Congrats Groupon! You have no clue.

Groupon offered $52 for cut, color & blow-dry. I paid it and went for service. Notice on desk said "tips were not valid on charge cards & were based on full amount of service." As a result, I figured a 20% tip for excellent service of what would typically cost $100.... I set aside $20 for tip. CHARGED AN EXTRA $45 FOR COLOR & TOLD HIGHLIGHTS WERE NOT INCLUDED IN COLOR THAT WAS INDICATED IN THE GROUPON $52 OFFER!!!! Good grief. There was no "discount here". The typical cost of cut, color & "blow-dry" will be $97.00. Stupid... Stupid that Groupon offers a discount that is nothing. So disappointed that staff at this salon did not notify me that my color application did not apply to my Groupon coupon. Thankful that I had cash to cover their "over & beyond" Groupon charge. Never go back... Never refer... Always provide and communicate negative feedback about Groupon. Scam. Scam. Scam.

Negative -100 stars if I can! Beware buyers! I am frequent online shopper and purchased from many merchants. I ordered my first order of 4 items but received only 3. Long story short I contacted Groupon, they cannot do anything! Unbelievable! I will contact my bank, file a complaint to the Attorney General Office and the BBB.

14kt solid gold 18 inch rope chain necklace - This necklace is portrayed as being much larger and thicker necklace than it really is. The listing price is inflated to give you a false sense that you are getting a substantially reduced price when in reality you are getting a very inferior product. The chain broke within 3 days of receiving it in mail. Tried to return this $155.00 junk jewelry right away. Was informed that it was a final sale. A warning to Groupon customers! Watch closely what you buy. Inform yourself, what you see is not always what you get. I have bought 6 deals from Groupon and have been satisfied with only one.

Biggest mistake of my life was to buy something through GROUPON. They are the biggest thieves and the customer service did not listen to my problem. Put me on hold and then hung-up on me. Please do not waste your money. Do not buy anything through them. Deals are fake... Returns are impossible.... Refunds don't exist.

They deduct refunds and 30-50% on deals and pay the service provider the remaining. Which is not the problem... the problem is they are trying to act like a 3rd party credit card processor and they send you a 1099 K at the end of the year for the entire amount to the merchant (their client/business owner). So I got a lovely notice from IRS stating I owed 4k in taxes. They reported 95K when they only paid me 58K, so IRS is trying to tax me on the entire 95K. So now I have to amend my taxes, because I reported the misc funds in my Gross receipts and IRS wants to add the entire amount. I tried to call, email and talk to their (Groupon), department that would handle this and they wouldn't' reissue a corrected copy. This is how they file and they expect us to deduct their % and refunds as a business expense on our Schedule C. If they were the actual credit card processor, which they are not, then they could do this.

I bought a Groupon for a massage. Never did it say in the fine print that this company was only open on Monday and Tuesday, and wouldn't take appointments after 3 pm. I work, like most people. This is not doable for me. When I called the company, they told me to call Groupon for a refund. I bought the Groupon on May 31 and the voucher is good until Sept 29. I tried everything but Groupon's customer service online is like a maze and there is no way to find them. I don't think they want me to call them. I would even be happy with an exchange of some kind, or a credit. Groupon, where are you?? I called, but they're not there after a certain time. They asked for my password on the phone. Who can remember that? I tried to find a human, but no go.

I ordered some earrings. There was no packing slip, no way to return and the product was completely different in the pic. Never will use again!

I bought an iPad mini keyboard case and it cracked the corner glass. Wrote to Groupon about it and all they offered was a $10.00 credit toward a future purchase! I now have an iPad that's been rendered unusable because of this defective product but I guess I should be grateful to them for $10.00 to spend with them if I should be dumb enough to ever buy anything from them again!

Purchased a Garmin GPS ad stated the unit was new with a one year warranty. After the order was placed I received an order confirmation stating the item was new in the item description. Also received tracking information with an item description saying the item was new. A few days later when checking my Groupon account the item was listed as purchased but the description now says Refurbished.

Have used Groupon a few time and only 1 time was ok. The last was for The Vineyard at Florence Hawaii night and wow what a ripoff. I suggest staying away from both of these companies. Both the tickets stated night of fun, pig roast, wine tasting, etc. Said good for admission. Well yes good to just walk in the door. Everything else cost. Nowhere did it mention this. Drove over 2 hours rt and was so mad. But Groupon says it said admission. Yes it did but also said wine tasting, pig roast etc... There were so many angry people there at Groupon, and the Vineyard has bad reviews. Also wine was nasty.

I called them to cancel my purchase. Now I've been on hold for 50 minutes... I should've just gone to a travel agency.

I bought a Groupon for a shotgun experience and was unable to schedule an appt according to the Groupon website so I emailed Groupon, which I have done in the past and was satisfied with their help. Except this time, I was contacted by the someone named Valli, who obviously did NOT read my original complaint and sent me some pre-typed response. I asked to have someone else aid me in scheduling an appointment to which they sent me another pre-typed response, which again did not help me with my problem or in any way highlight the trouble I was having with this business. So Valli did not want to try to contact the company, the next email I received was a refund for the Groupon. I didn't purchase the Groupon to have it refunded with no effort made on Groupon's part. Sincerely VERY disappointed & this customer rep was clearly LAZY so I hope someone from Groupon sees this since there is no other way of contacting them except via email.

I purchase 2-60 minutes massage for $30 each. I was never able to make the appointment because this business never answer the phone. I filed a dispute with the bank and the bank gave credit of $60 dollars and I don't know what Groupon told the bank that they charged again. On the top of that it says on the app that I already used those massages. DO NOT DO BUSINESS WITH GROUPON. THEY ARE SCAMS. And this is the address where you should never buy massages 12085 Southwest Hall Blvd Tigard OR 97223 Phone (503) 568-5746.

Unfortunately my mam had a serious cancer scare and wasn't able to go on a trip bought with Groupon. We rang customer services and explained calmly what had happened and asked for a refund or a longer time schedule to visit. They simple didn't take this serious and basically blamed it on us. We shall not be using Groupon anymore and recommend you not to either. Very disappointed.

Groupon is posting a business listing of my company that misleads people to thinking that I offer Groupon discounts. I very specifically choose not to market through Groupon and do not wish to have my business name associated with them at all. They had us listed as a day spa doing beauty treatments. We offer medical and therapeutic massage and have worked very hard to gain a reputation for that. Our website specifically states that WE ARE NOT A SPA. Furthermore they are advertising pricing that expired in Jan 2015 and causing troubles for me there. They should not be allowed to list a business without consent.

States 40% discount when purchasing a $25 coupon but in small letters it states there will be a 20% commission added to the bill before the discount. This is the first time it happened for a dining discount and don't know whether the restaurant request it?

If you get a bad charge on your CC from these folks, good luck getting it resolved. The people that communicate with you are robots pretty much. They follow certain email template. They don't even read your email before they answer you. They just send you a generic email. Probably to discourage further complaints. They promised to put back a bad charge to my account which I believed them and thought the matter was closed. Well a month later when I scanned my statement, the credit was NOT there. These people are absolutely ridiculous in their way of customer service and handling of your money. I will never buy from them again.

I needed to get a refund on an item, the vendor refused to honor. I have sent 14 emails and called 5 times and cannot get them to take care or respond. Absolutely no customer relations. I will turn them and the vendor into attorney general for theft.

I ordered two items to be shipped to my address which previously I updated over a year and a half ago. The billing address and credit card was updated way before I placed the order. The orders, however, both shipped to a 2-year old address. I contacted them BEFORE they shipped but was told by multiple service reps that since it was not within 2 hours of placing the order, they could not change the address or refund me. But it was THEIR mistake, and the items hadn't even shipped yet! I brought this to their attention, and they came back with this candid reply (both on the phone and by live chat) saying how I could've updated my shipping address to the correct one before I placed my order... Even though I had JUST told them my shipping address WAS updated BEFORE I placed my order.

Consumers beware. Groupon has the worst customer service. They play games and act like they are trying to help but the truth is, they are doing the exact opposite. You make a purchase and it doesn't go through so you buy the item somewhere else, just to find out the sale when through hours later. 2:30 am to be exact. You have 2 hours to cancel yet who is up at 4:30 am?? Very sneaky!! Now the item is at the post office waiting for me to be inconvenienced once more to take time out of my day to pick it up. People stay away, don't give them your business. There are much better sites with better deals and much better customer service out there.

On July 13 I purchased a Groupon to have my sofa cleaned. I called A+ Air Care LLC to schedule the appointment and received no answer. I left a voice message and waiting for a response. After not receiving a response after one week later I contacted the company and left a second message. Two days later I received a call from a technician who scheduled it for two weeks later. When the technician arrived he looked at the sofa and stated that he was not able to clean it due to the fact that it was microfiber.

Customer Service department is terrible, they will not speak to you in person, only via email. Even through email it takes them 5+ days to respond. I have been requesting a refund on a hotel booking I made, when I arrived to check into the hotel with my family of 4 the room was not available. I booked a double queen, the hotel only had a room with one bed available. Check in time was 3, I waited until 3:30 and the room was still not available. When I requested to speak to the manager at the hotel I was told by the receptionist that he was not there and she didn't know when he was coming back. I told the receptionist that was unacceptable, and that my family of 4 could not share one bed. I paid for a room with double beds and that's what I expected.