Groupon Reviews

My husband and I both have separate Groupon accounts. He bought a Prosonic Glow brush for me, a customized pillow case, leather bound book and day lilies. All these were bought separately and on separate occasions. All these transactions have gone badly. The pattern is the same though. The Prosonic Glow we received and it broke after two months of use. Groupon would not help. For the rest, the Groupon voucher could not match anything when we went to the sites we were to visit to redeem them and get the goods we paid for. We wrote Groupon and were told that we will be refunded in Groupon vouchers that we should use to purchase something in 24 hours or the original Groupon will reinstated. We wrote back to say, "we bought what we needed, we cannot buy under pressure (24-hour clause), can we please get a refund."

I ordered area rug brown color and received beige. I did pay for brown 196$ and the one I received is 94$. Because I need it for Sunday (house party, people friends over) I decided to keep it and asked them just to refund the difference of money. For 3 days I was going back and forth with chatting and emails but it was just a horrible experience. I will never shop with them again.

Tried to purchased Tickets for the concert on June 17 back on May 8th. The purchase was listed as pending for 2 days. Finally contacted Groupon through the customer support was told that the transaction didn't finalized. Contacted my cc company and was told the transaction did go through. Back to Groupon and was told to give it a couple of days to catch up. Two days later contacted Groupon again, and was told that when the computer system caught up with the all the sales. They had no more tickets and I would be refunded. Awesome. At least I am not out any money.

Lacking common courtesy - So I recently had concert tickets charged to my Groupon account. I noticed immediately because an email was sent to my phone... I contacted the online chat (no live option for customer service) within minutes of the transaction being processed to advise them I didn't purchase these tickets for a concert, the immediate response was ALL sales are final. Seriously, I type? "This concert in Atlantic City I reside in California," again "based on what you purchased ALL sales are final." After going in circles I asked if I could receive a credit instead if they are unwilling to refund the money, again ALL sales... So I advised my "chatter" I was contacting my banking institution; response: if you contact your financial institution then we will have to let the process take its course... Thanks Groupon for putting your buyers first!

I've had my account for several years (2010 I believe?) and ordering has never been a problem. I've had a problem with my last couple of Groupons and it was a nightmare. I've never seen such bad customer service and I've since deleted my Groupon account. Purchasing has never been a problem but a company should be defined by the type of support that they provide and they've been nothing but appalling. Buyer beware, I hope this helps at least one person out there even considering purchasing from an online company like this.

I purchased a Groupon for my kids. Went to redeem and vendor would not accept. Requested refund from Groupon as vendor would not abide by rules. After I requested refund, Groupon changed rules and gave my personal information to vendor. Had to work with credit card company for refund. Shady business. Horrible experience.

On Saturday, June 17th, myself and eight other women (my friends) went to the business "Russian & Turkish Baths" located in 268 East 10th Street, NY, NY 10009. We purchased the spa deal from the online business Groupon to attend the facilities in NY, NY. When I looked at the pictures the online business Groupon had on their website promoting the deal for the "Russian & Turkish Bath" facility I saw pictures of their facility. Unfortunately, the "Russian and Turkish Baths" facility was not what it looked like online in person.

Talked to Groupon customer support live chat about a week ago about exchanging my Groupon for store credit: they said it would be no problem. Here's the catch: this exchange only lasts for 24 hours, which was, at the time, not enough time for my mom to find another Groupon that she liked (the Groupon was originally a gift for her).

I had used Groupon a few times with no real complaints until one day I checked my bank balance and found myself overdrawn. After looking further I found that almost $400 had been withdrawn by Groupon when I did not place an order. I called customer service and was told that I only had 2 hours to cancel a purchase and that they could not help me. I informed them that I did not make the purchase and in fact the gel mattress covers I ordered were for 2 different size beds neither of which I even have in my house!

Me and my Fiance' have been looking for a getaway vacation all year and we had given up on trying to travel this summer due to expenses. So we heard from a friend that you can get good deals from Groupon so I check it out and find a 6 days/5 nights getaway to Niagara Falls Ontario Canada for $358 so I'm like "perfect since we were booking for October plenty of time to save and get our passports". So we get the deal and I notice about a Hour later I have not received a confirmation email from them so I check the My Groupon section and it says we haven't reserved anything. So I'm like "okay I definitely put the information and saw the processing page" so I wait another 30 minutes.

Misunderstanding of the fine print: vendor & I disagreed on terms as other vendors used a much looser definition. Despite numerous go arounds with Groupon they basically gave me the big ** and no refund. Don't bother using their services as customer service is nonexistent and the bargains don't pan out.

Usually I buy products from the Groupon site. This time I opted for a voucher to buy a 3D medium sized crystal for $34.99, which is 50% off. Tried to redeem it after I found a decent photo only to find out the company website that offered the crystal did not have 'medium', but offered larger sizes at a much more costlier price. OK, maybe inventory was low and I need to wait a few days. Nope, still not available and I did not want to spend another $130 for the next available size.

I was very impressed. First he was reviewing company rules, and after was checking in every options to help with my case. Great customer service. Thanks to that person and Groupon for having such good customer service. Very helpful. I wish every customer service is like him.

I purchased a Groupon for a hotel reservation in Niagara Falls at the Ramada Fallsview after checking out the hotel reviews. It was well located in the tourist area, walking distance to the falls and attractions and had wonderful reviews. I printed the hotel information off at the time of purchase as it had numerous bonuses to local tourist attractions and I wanted to be sure I got them all. I received my email confirmation immediately and printed it off the day before our trip. Unfortunately I did not notice that the name on the hotel on it was similar but not identical to the one I ordered. I found out after arriving in Niagara Falls with my child. I should have checked closely all the details but I never thought I would actually end up at a different hotel than I purchased. It was so obvious that I overlooked it.

I purchased a Groupon in early May. I was given a code to redeem on the Cigar Grog. The code didn't work. Cigar Grog does not answer the phone or email so I called Groupon CS which is located in India. I was told they would try to contact Cigar Grog and get back to me in 4 business days, they never did and now it's expired and I'm out 30 dollars. They just don't care. I will never use Groupon again, and I will never patronize any company that outsources American jobs. I'm going to spread the word and leave as many negative reviews as I can.

I cannot believe the recent experience I've had with this company. I've never had any problems with them until now. I purchased a deal for cleaning service in Chicago. A few days later I call the merchant to set up an appointment and was told that they could not take any Groupons from the Chicago market. They were somehow mistakenly advertised within the Chicago market and thus told Groupon to remove the listing. I call, used the chat service to request a refund and was told that I couldn't get my money back since it was past 3 days. I informed the attending that the merchant doesn't take Groupon and that is out of the money I spent.

I purchased a Groupon for a $299 photo booth rental for my son's high school graduation party. Unbeknownst to me, Groupon charged me for TWO! I didn't realize THEIR mistake until I got my credit card statement a month later. I sent emails that were not responded to. I got my credit card company involved, but they told me that Groupon will only refund after 3 days. I didn't know after 3 days that they had made this mistake. Groupon finally reached out to me but told me there is nothing I can do, but I can transfer it to a friend or family member. No one needs/wants it and I certainly didn't expect to pay $600 for a photo booth rental. They do not take a common-sense approach to their refund policy (when they made the mistake) and have lousy customer service. I will never use Groupon again.

Used redemption code was provided and no refund. I bought oil change service coupon for Sears auto. I scheduled the appointment and went there and presented the coupon. Cashier tried using it and it displayed to him that it is already redeemed. When I checked with Groupon they said we will look into it and respond in 3 days. I did not get any replies for 6 days and I contacted Groupon again and this time they said the same thing and when I asked for refund they told the refund policy is for within 3 days and cannot refund this amount.

I bought an event from Groupon, but it kept on giving me system error message when I placed the order. I looked at my Groupons and nothing was there which made me believe that my order wasn't processed. So I asked my wife to order from her laptop using her own Groupon account. That order was successful. So, on that event I was told by the ticket box person that I had two set of tickets. He mentioned that I might have ordered twice, and that made me realize that even though Groupon said that an error occurred, it still submitted my order.

Groupon@CellWarranty.com - I purchased a $411.00 iPhone from them on 4/27/2017 and they have provided me with 2 non functioning telephones. I have been waiting for them to ship and 3rd phone but they refused to do so. The first phone had a cracked home button and would not take pictures. The second phone would not charge. They will not respond to my questions. They send one email per day asking for my Apple ID. I removed the device online and they have asked me for the information which I gave to them anyway. They will not respond to my questions or demand for a replacement phone.

Thai restaurant told me that they don't accept voucher so I contacted Groupon, I told them what they said. Groupon refunded me only $2.00, and they keep the rest. Groupon makes everybody to think all restaurants and places accept their vouchers. Thief!!!

I purchased a Groupon for Spa Castle. Attempted to go 3 times. They were out of bracelets and could not gain admission due to overcrowding. I printed my Groupon to take with me so I would not risk losing my phone, having it stolen, or exposing it to water. Spa Castle was not able to uphold their end of the Groupon and Groupon refused to exchange for Groupon Bucks. Groupon sold a service that could not be redeemed. I chatted with multiple people and supervisors, and they refused any sort of exchange or credit. This should be illegal to sell services that are not redeemable.

I bought some videos to DVDs process. When I went to redeem the first one, I found that there was an extra $18.95 postage required. From the way the ad read, it did not imply that there was an additional charge for postage. It only indicated additional postage will be charged for AL/HI/Canada. I talked with the processing company and they said they have been having major issues with Groupon. There is no phone number on the internet that is operational. Obviously they do not want to talk to their customers. I had two chat sessions with them. The first person told me that the problem was with the supplier - I pushed her on that but she only repeated her original thoughts.

This company sends me emails to view many offers. I often get an offer and it just tells me it is not valid. Then why did they even send it to me? The latest was one that offered 50% off using their code on an offer that was priced for $45. I kept trying and every time it told me the code was not valid. Their Rep was not knowledgeable and could not even understand what was written in black and white. There was nowhere in their promotion saying the offer had to be $50 and all it said was the MAXIMUM discount would be $25. There was no way I could get my point across. This Rep just could not understand.

Yesterday I made two purchases on Groupon. First I purchased 3 tickets for tomorrow night's sailing to view the Tall Ships. The confirmation came back stating 1 but for the right amount of money, so stupid me thinks okay so it is 1 invoice because the dollar amount is right. A while later I ordered two more but before I got to complete my sale, there seemed to be a computer glitch and the sale automatically completed. I was a little upset because it used a card that I had not intended to use, oh well. I then look at my confirmation it's for the right amount of money but this time it says it's for two tickets, but the wrong date! I called Groupon and of course for the second sale they said no refunds! I said, "Okay then please explain my first purchase." She stated that it only was for 1 ticket. She then saw I had paid for three. I said, "If your system is that messed up then I need you to fix the two tickets as well." Her reply was, "I will have to escalate this."

I ordered a laptop 3 weeks ago and it was never delivered. No tracking information was provided and I have no clue what shipping carrier was used. I tried contacting Groupon customer service and they keep telling me to wait for their email. I have been waiting 3 weeks already for this laptop to be delivered. I am so disappointed. Stay away from Groupon.

Super Clean Maid Service - I bought a Groupon for a cleaning service on April 21, 2017. I tried to contact the cleaning company. No one ever answered and their outgoing greeting does not even mention that they are a legitimate company. They also offered an option to text them to set up the cleaning appointment. I tried and received zero response. I contacted Groupon via the ONLY way a customer can. By email and by chat. I was told that I will not get a refund of my money... I will ONLY be given Groupon Bucks!!! Outrageous! They sold a service on their site for a company that does not exist and they want to "rectify" my situation by FORCING me to buy from Groupon again??? I will never buy from them again. Bad business practices and a lack of concern for their customers.

I have been waiting for my order for 28 days. I call everyday to be told it's made but sitting in the warehouse to be sent out. It's been sitting there according to their employees for 8 days now. And it has a note to be expedited by management. I am being told no managers work on duty and you can only put it a concern through email. They must get bombarded. I am now being told that it's 7-14 days for shipping and 7-14 days for production. Where does it say that in fine print. I wouldn't have ordered. WHERE? Groupon says I had to cancel with them within 3 days. How would I know it wouldn't come 3 days after ordering? I am reading reviews very similar to my own so I know I am not crazy here. Groupon and Printer-pix are running a scam.

I don't want others to be fooled the way I was. Just like the gentleman who was charged for a computer he didn't order, I was looking at activities for a summer vacation and did order some but they doubled the charges. Thanks a lot Groupon! Now they used up the money we had for food!!! And give themselves 10 days or who knows what more to credit! I think they are crooked. There is no # to reach anyone. I have asked over 20 times to speak to a supervisor and keep getting doors slammed in my face. I really think they need to be investigated. In addition, even the chat sessions became rude and abrupt! That's pretty bad. I would not recommend them to anyone. A discount is not a discount if they are stealing from your accounts!

Been waiting for a month for membership which I was charged for. Tried to contact them. You can only do live chat which I have been on for 45 minutes. Totally useless. Cancelled on my Paypal account, since person gave me a lot of **! Will never use Groupon again.

Bought an auto care Groupon for $29 in April. Decided to redeem it now. So I called the auto care company. They told me they haven't honored that Groupon since 2016!! That they have contacted Groupon several times to take their ad off the site. So they suggested I contact Groupon to get a refund. I go to their live chat, explain the problem and they informed me since I am out of the 3 day window I couldn't get a refund. They offered a solution however. Pay another $21.95 to exchange the now defunct Groupon!!! Yeah right I don't think so. SO asked to speak with a supervisor they asked for my phone number and said they would get in touch via e-mail within 24 to 48 hours. Sorry Groupon I think even if I got a email or a call I would get the same run around.

Purchased a laser hair removal - 6 sessions for one price. Groupon gives you only 3 days for a refund. My first appointment was 3 weeks out, which was the first available, or so I was told. I show up and they tell me the girl left town that did the laser treatments. I tried calling her number, but there's no answer - ever. I was simply-scammed!!! I tried contacting Groupon, but there is absolutely no way to get in touch with a human, and my scenario was not an option in the drop down question. So that only really left email as the usable/viable means of communication.

I frequently purchase deals off Groupon and I've never had a problem. This situation in particular was very dissatisfying and disappointing. I logged on to the Groupon app to set an appointment with a massage I just purchased. I noticed a “computer” was purchased, something I never tapped on it confirmed, how it happened goes beyond me. I then tried to contact customer support and it directed me to live chat. I explained the situation and waited for a response which took about 5mins. Live chat finally responded and replied with... "You have two hours to cancel." and ended live chat.

I was trying to order baseball tickets. Apparently that was too difficult for the idiots at Groupon. They won't give you a number to call and the live chat is a bunch of foreigners that disconnect when you pry for help. What incompetence! I will never order another thing from Groupon (which you rarely receive orders anyways). The BBB should shut this freak show down.

I ordered a voucher for a show in Toronto. The account asked for an email. Unfortunately the email was entered incorrectly. I advised them of this and the only answer I got was to go in the account and change the password. Well, the account is the email and it was incorrect so I could not get into the account. I explained this to no avail and never did see the show. $60 down the drain because their foreign call center employees could not understand or help. Not a company I will ever deal with again.

Purchased a box of 60 count AC Delco AA batteries. They were advertised as having an "up to 7 year shelf life". Around 6 weeks after receiving them, I went to use a few and found many of them had leaked, and ruined the remainder. I contacted Groupon, and was told that I had 14 days to return them, was past the return date, and could go pound sand. Clearly, they sold me a box of unusable product, and then refused to make it right. Additionally, they deleted my review of the product. These bozos don't seem to know the first thing about marketing, and care nothing about treating their customers fairly.

I placed an order for a mattress May 28th and delivery day was 3-4 weeks. On June 1st received an email my item was awaiting shipment. Fast forward almost 4 weeks and my item is still out for shipment. Mind you, my credit card has already been charged the FULL amount and still no bed. Today I decided to contact customer service via online chat and come to discover they don't know what happened either. I have the choice to cancel my order and get refunded as soon as Groupon receives the merchandise, which the customer service rep was not sure when that would be. All this seems pretty unfair, especially that my credit card has been charged and I didn't even get the courtesy of an update. Lesson learned. Don't EVER order a big ticket item from Groupon when apparently no one knows what really happened and I may or may not get item and/or the same deal.

I purchased a Groupon Thrill Ride prior to a Chicago vacation. I reserved my date and time with Seadog. Once in Chicago I confirmed my reservation the night before and everything was a go. 5 minutes later I got a call from them saying they had to cancel for maintenance on the boats. I could not reschedule as the following day I was heading home. I stopped by Seadog the next day and none of the boats were ready. They said Groupon would refund my money. Ha! I knew from prior experience it was going to be the same robotic scripted email responses for days and it was.

I purchased a massage from Modern Day Spa through Groupon. Ever since the purchase I am unable to schedule an appointment to use this voucher. First they want you to schedule the massage online and whenever I tried to do that all the dates on the calendar are blocked out. After several calls back and forth, I was told I can come in the very next day at 12:30 for the massage. I have to work and unable to do that on such short notice and I was told to leave work early. I could not do that either. So I was told that they were booked solid and have nothing available before the voucher expire, but I was welcome to make an appointment for later and pay the difference out of pocket. What?

I purchased a hotel room through Groupon for my cousin's bachelorette party. I received a confirmation from Groupon that my room was booked. We went to check-in and the hotel did not have our reservation in the system. I showed them all of my Groupon confirmations. The girl at check-in said it was clear we had purchased our Groupon room. She advised we call Groupon directly to sort it out with them since I would have the billing information. Well unfortunately for me, the number listed on the Groupon is not available on the weekends. My only other option was to book AND pay for another room, which was also at a higher room rate. Fortunately, they had rooms available, as this is a very busy hotel in downtown Dallas and it was Memorial Day weekend.

They only refund you within 3 days, if you have a complaint they can't do anything about the Groupon, not even give you a credit. If you do not receive what was stated in the Groupon you have no recourse, they just say you should have checked the website or called etc. I used to use Groupon a lot to find new places but lately they have not been satisfactory! Their customer service people are nice, but they are limited on what they can do, since there are no refunds or credits after 3 days. Make sure you really can use it before you buy it because they won't give you back your money or let you exchange.

Bought a Groupon for a cleaning service in CT Cervantes Cleaning in Danbury. Been trying to reach them for weeks to get my condo cleaned... they won't call back despite numerous voice messages. I called Groupon to try to get a credit to use another services... they told me they won't give me credit. I'LL NEVER USE GROUPON AGAIN.

I to received system error. Was charged $20.99 3 times. All I want is a refund of $20.99. They give you the runaround. I don't want any more merchandise. This is their way of keeping your money. THEY WANT TO CHAT! I DON'T WANT TO CHAT! Is this some type of SCAM? VERY BAD BUSINESS! DON'T ORDER!

I purchased a laser removal from Groupon. They only open on Thursdays (which wasn't mentioned on the deal at all). Anyway, I made an appointment with them on 11th May at 12. No one was there, the lady didn't pick up the phone call. They just didn't show up. I contact Groupon customer services, tell them the whole situation and ask for a refund... TWICE. They said the management team will contact me in 10 working days. It's been a month, nothing come back at all. I called the customer service today. The guy said the system doesn't have a record of the last two times complain and requires. He said I have to wait another 10 working days. I asked to speak to a manager or a supervisor, he said they don't have one. I asked " so you don't have a manager?" He said "YES". Well, I never got so mad to any customer services before. But this is really out of the line.

Purchased the makeup coupon on Groupon. When talk to the owner of the business and was told I am not a good candidate for the makeup. Request the refund from Groupon. They refused and act of no interest for the refund. I have purchased others from Groupon also request for refund but refused and didn't refund back. Some goods were returned due to not fit (bracelets, necklaces, and massage). Never get a refund back from Groupon. Will never buy anything from them any more. They think they are in 3rd world countries that refund is not allow.

I bought a Fitbit from Groupon and it does not work properly. I called Fitbit and they do not cover sales from Groupon. So if you buy from Groupon, you are SOL. They even told me they do not know how Groupon got their product!!! So now I have a tracker that does not work and Fitbit will not replace it because Groupon is not an authorized dealer, but nowhere in the Groupon site they disclose there's no warranty on their products.

I called to book an appt. for the service that I purchased from Groupon. I had never purchased this service from Groupon before to violate the limit 1 per person offer. I had purchased another item from Groupon in the past and was told when booking my appt. that they do not accept more than 1 Groupon purchase. Ever... no where is this stated in the fine print for what Groupon is promoting. I called to have a refund and the Groupon chat person, Jessica was less than helpful or empathetic. It was a clear case of being given the chance to do what is right for the customer in the moment, except she did not care one iota and basically told me sorry, not sorry. I will never use Groupon again. Buyer beware, they do not care about you at all.

You order a Groupon for house cleaning services. The company then uses various ways to delay, mislead, cancel, or flat out, not respond to attempts to schedule an appointment. By the time you reach a frustration point, you contact Groupon to cancel and they say they can't do anything after 3 days. This has happened to me twice and I am seeing a pattern of Groupon not vetting retailers, selling false services knowingly, then keeping people's money when the scam becomes obvious.

I've purchased a Groupon for PCS Services to clean my carpet. I had an appointment scheduled for 16 May 2017. It was important for me to have them come on that day, because we were putting our house on the market once they cleaned our carpet. The morning on 16th, I received a call telling me that the technician that was supposed to come fell and injured himself. She said that the appointment can be rescheduled for 18 May. I was not happy, but OK. Well, 18 May came and went, and I heard nothing from the PCS Services! I have left them numerous voice mails (because they do not answer the phones) and heard nothing back.

After purchasing several Groupons during my 3 week stay on Oahu even with a very flexible schedule I'm out the money! $300 wasted!! No refunds or exchanges. The Groupon says you need to make reservation 5 days ahead. Like I stated I am trying to make reservations 2-3 weeks ahead and all the "Groupon" seats are taken for every day I'm here. Difficult to deal with live chat and no actual phone number that works. My review of Groupon is going on every site I can put it on. I don't want anyone to have to have this experience. Better off buying tickets (which I now have to do) there and know you'll get what you are paying for. Disappointing for family taking advantage of elderly and handicapped family members. BIG RIP-OFF!!!

I reached out to Groupon after purchasing a voucher for off-site airport parking in Atlanta. I bought the voucher specifically to be used on a certain date. I made the reservation at WallyPark to arrive at 4:30 a.m. on June 10th which was confirmed with WallyPark. I arrived to find the lot full and I had to scramble to find another place to park at 4:30 in the morning. I then had to pay $26.00 to park. So now I have Groupon price of $19.75 as well as the $26 invested in 2 days of parking! Groupon refused to refund my money even though the Groupon did not work. I will not be doing business with this company again.

I have had nothing but problems with Groupon. I was given a massage for my birthday from Groupon. It was sent from a text. Well the massage place was booking months out. So In April I contacted Groupon and since it was a gift I was given the run around even though I had the voucher number and the Groupon number. I was told on April 28 I would get it emailed to me. Fast forward my appointment is tomorrow and I realized they never sent my Groupon.

In late April 2017 I contacted SoCal Movers (San Diego, Ca) to inquire about a Groupon I found online regarding a moving discount. I was informed I needed to purchase the voucher and then email the voucher and confirm move date. I spoke with John who informed me the move day I would be requesting was available. I purchased the voucher and then emailed John the voucher and confirmed the move date. I did not hear back from John. A few days later, I emailed again and also asked the move date be changed one day. John quickly replied, confirming my new move date and time and requesting additional information about the move.

06/09/17 3 weeks ago I ordered a refurbished handheld Shark vacuum from Groupon to use on my stairways. When I received the vacuum in the mail, I opened the box that it was shipped in, and the cord literally fell out of the box. That already was a red flag. Then before I could get the box out of the box the item was shipped in, dust was everywhere. You mean to tell me someone was that mean and inconsiderate to send someone a used item (and I mean literally used). Dust and dirt was in the vacuum cup where they had just used it before they sent it to me. There was dust all over the vacuum and I hadn't even taken it out of the box. It also came with a note in the box that said "Please call us before you do a review if you are not satisfied with your purchase". REALLY!! I have spoken with Briana who was so nice and she is really trying to help me. The first time I called, she called me back, and it was MemoriaI Day. Kudos to Briana!!!

I purchased an item in Groupon to get my eyelashes done, somehow I was charged twice for it. When I realized it I called them, of course there were no explanation why that happened. Later I tried to purchased something else because I did not like the place I went to. Well Groupon did not want to give me the value of the money neither allowed me to purchased anything else. I felt I was taken advantage of. People need to be careful with Groupon, they take money from people and charged twice for vouchers.

My child saved her money to buy an iPhone and found a Groupon deal online... Phone did not work and in the package it had a contact number for the seller. We followed the instructions and seller gave us option of refund or they will immediately ship a new phone. That was over a month ago and we have no phone and no refund. Groupon refuses to help even though I paid through Groupon. I will not recommend or use Groupon EVER again.

I purchase a massage and facial for a friend just to show my appreciation. When she went to redeem it the company said they no longer accepts Groupon. I spoke with Mahalakshmi from Groupon through email because Groupon no longer have customer service you can speak to. The response was she would not be able to refund me my money. I am very petard about this. I will never use this company again. I suggest you contact the company before purchasing from Groupon. Groupon is a horrible company.

Me and my husband have been loyal customers at Groupon for more than 4 years. We would regularly buy restaurants deals and enjoy savings. We have visited more than 30 places thanks to Groupon. Until now. On April 6th 2017 I purchased several Groupons for dining for my upcoming trip to Miami. I came to Miami and was unable to use one of my Groupons. The business in question (the restaurant) was simply closed. I came 3 times: On Tuesday, Wednesday, Thursday and it was closed on all those weekdays during normal business hours without any notice on its website or the door. When I returned home the first thing I did is chatted with the Groupon customer service representative regarding the issue. I explained that I am not local to Miami, that I really did try hard and came several times to the restaurant, I tried calling the restaurant as well as calling the Groupon while in Miami, but nothing helped.

Refund process - On May 30, 2017 I purchased a Moving Service off of Groupon. The service was for 2 hours of moving service with 2 men for $99.00. In my opinion this was a great deal. I had already moved most of my things. What I had left would have taken only about an hour and a half tops from start to finish. Once I purchased the service using my PayPal account I immediately called the company to schedule the move. This is when I learn that there is a fee for "zone to zone" moves. My starting location was in Spring Tx. and the storage was in Humble Tx. although 2 different cities. They are exactly 2.4 miles from each other. The company wanted to charge me $125.00 for that. I thought that was unreasonable.

I bought a Groupon for a microdermabrasion series and when I showed up, the New Image company tried to upsell me to a different product claiming that microdermabrasion will not work for me and that I needed laser resurfacing. I went to them as my dermatologist had recommended a series of microdermabrasions and retinoids to reduce the acne scarring and I had already had 2 treatments in the past (1 in Feb and 1 in March) so I knew they worked. When I refused to buy the upsell, the company refused to perform the microdermabrasion. (FYI, laser resurfacing is not for women of color so they were trying to sell me an incorrect product so they can make more money- not really to help me.)

I purchased a Groupon for a vial of Kybella from a medispa. The fine print states that only one or two vials are commonly recommended. When I finally get an appointment which is 3 weeks after my purchase the medispa consultant tries to convince me to buy 5 more vials. I felt scammed. I tried to get a refund but unfortunately Groupon states you can only get a refund up to 3 days after purchase. I lost out on $575.00. I feel completely scammed out of my money.

Horrible company, reprehensible Customer Service. Tried to purchase a Groupon, website immediately came back and told me the transaction failed due to technical difficulties. I tried to purchase again, it went through. Went to print out my voucher a couple weeks later for my appointment and found that Groupon put 2 transactions through. I tried to call but, there's no number to call. They have no phone options anymore. You have to do live chat or request a callback which will occur in 30-60 min. I did the live chat and chatted with someone in India. I explained my issue and said I wanted a refund. They told me "Sorry, you only have 3 days to request a refund." Umm, had no idea that they did this and it was their fault so I asked for a mgr. Same thing.

My daughter had a Groupon that she was unable to use. I purchased it and gave it to my husband as a gift. It was for a deep tissue massage in Auburn, MA with Colleen **. Colleen sent us a text minutes before the appt. stating they were no longer in business!! What, are you kidding me. Lousy, lousy customer service. Now Groupon will not talk to me. The phone is down and they have not responded to my daughter regarding the $35 owed. It seems like a small amt. but to us it's lots of money!!! Groupon should back up this purchase and refund our money!!!

Four packs of Shell gas cards were sold by Groupon with the large print saying they expired in 1 year. Hidden in the small fine print, it says they expire in 6 months. A COMPLETE RIP-OFF BY GROUPON AND THEY BACK THE MERCHANT. DON'T BUY GROUPON AT ALL. THEY ARE A RIP-OFF OPERATION.

I bought 2 tickets through Groupon to do a Hot Air Balloon ride in Sonoma Valley. When I called to schedule a ride, they don't answer and don't return phone messages (I tried probably 20 times to get a hold of them). I contacted Groupon and complained, but they just keep telling me to wait 3-5 days for the vendor to contact me, which they never do. I went through 7 service reps at Groupon, none of them did anything different except to tell me to wait. It has been a month of this, and I think I've been ripped off for $328. I understand that Groupon is a 3rd party sort of business, but really just comes down to their customer service not doing anything to resolve the situation and partnering with scrupulous businesses.

I order this ottoman faux leather which it came as a flat pack, it took me about 7 hours to put together as it was so badly made. I wrote to Groupon which they said they would refund money. I wrote back saying I would like a new one but it to be erected. I never heard back from them. I still have faulty Verona and the offer of only money back after my day's work is not acceptable. I would like a new one erected with it not being wonky it is not a lot to ask for. A few months wrote back to them and all they say is I can have is refund and again this is not what I asked for, I would like a new one with it erected as I need the item and although I have original one it is not in anyway a perfect ottoman and will not last as it was not made correctly. I would like a refund plus compensation for my hard day's work if that is all you have to offer but just taking it back and not replacing with perfect but erected one.

On Saturday 6/3 I was in the process of purchasing a concert ticket via Groupon, actually it was a gift. As I was entering the person’s name who will be attending the concert (as instructed per the site) the screen refreshed and the Purchase Confirmation screen was what was reflecting. I intended to purchase the ticket but not for myself, as I stated earlier, so I reached out to a rep for ticket editing assistance (all while logged into the site). I clicked on the "to cancel/edit transaction" button and was assigned a CS rep who refused to edit the ticket, didn't acknowledge there is an issue w/ the system & kept telling me all sales are final despite the fact that I was not looking for a refund. Prior to my experience, my co-worker experienced the same issue however he did not need to make any name changes so the transaction went thru fine but he had never hit the button to buy the ticket yet.

Chat request number: 48513448. Failure to acknowledge or follow-up chat number: 60239637. I am writing this because I am no longer happy with how Groupon has been handling their customer service. I had purchased a massage package back in 2013 which was discounted at 72% off the regular price (mistake 1). I was able to book an appointment almost immediately with over 310+ bought (mistake 2) and lastly when I arrive there was no massage suite setup, it literally looked like a room with a giant TV and personal items (mistake 3). Being new to Groupon, I had assumed this was the new service type, you dismiss any decor and you simply pay for a cheaper reputable service.

I purchased a groupon. When I went to use it, I found that the business didn't exist. When I phoned their number there was a message saying they'd moved. I contacted Groupon who told me that I had used the groupon the previous week. I HAD NOT. I told Groupon this and they said they would investigate. I sent them 3 emails over the course of the next month. Each time I got the same cut and paste response. "We're looking into it, we're actively involved in solving it, we'll get back to you". Rubbish! I contacted my credit card company to tell them what was going on and they refunded my money and took on Groupon on my behalf. I would recommend anyone else with this problem to do the same. Keep a copy of your emails in case your credit card company wants to see them.

First, I live in a remote area, and sometimes businesses say my address isn't valid. I accepted that and figured I'd deal with it later. Since my sister was visiting in 10 days, I had the order shipped to her and asked her to bring it to me. Although the fine print said it would go out in 2 days, it wasn't delivered until after my sister left for my home. She's visiting a week, so when she returns home and ships me the package, it will be too late to get a refund if I don't like the shoes, or they don't fit. I tried to call and found out Groupon doesn't even provide an operating phone number. I did live chat, and the person clearly didn't speak English well enough to address my problem. I will never buy another Groupon.

DO NOT BUY THROUGH GROUPON! THE GROUPON "PROMISE" IS A JOKE! I spent over $600 with a particular merchant (Perez HVAC) who fixed my AC. I had an expired Groupon (which I had paid $30 for) for the merchant and tried to apply it to the total but the merchant would not accept it (because dealing with Groupon is such a nightmare for him). Groupon REFUSES to exchange that $30 for Groupon bucks (I've already spoken to 2 representatives and 2 supervisors). ALSO, Groupon has disconnected all of their customer service phone numbers so customers can no longer call them directly for customer service! Groupon does not pay the merchants until they redeem the Groupons, so technically it would be no skin off of their multi-million dollar backs to exchange that for $30 in Groupon bucks!

Groupon charged me a hotel stay for NYC when I live in Canada. I saw the charge on my credit card when I got my statement. Tried calling and no phone numbers are in service. I had to speak with a live agent that only knew how to read a script and sent me the cancellation policy over and over again. This was charged to my credit card without my knowledge as I didn't purchase it and they refused to refund the money because I didn't cancel 48 hours prior to the dates.

Over two years ago I spoke with Groupon and warned them concerning a company named Atlanta Scuba and Swim Centers, owned and operated by Robin **; they ignored me. They continue to post his offers for swim and scuba deals and yet this man vacated his location in late December of 2016. Groupon continues to post the same location, address, and contact information, yet he was forced to leave the premises in late December. I have tried to connect with them again, but have failed. People are complaining on this company's website they cannot reach him or find him and yet Groupon continues to run his ads. It is obvious they do not check on the products or people they represent and like Mr. ** they are only interested in scamming anyone they can.

I bought a Groupon for hair services on 4/30/17. On my third attempt to make an appointment, the merchant was finally available, but refused to honor the voucher I bought (She told me to go online and cancel the deal and she'd honor the price, because it takes her 12 weeks to get paid). I told her to forget it, and reported her to Groupon. They've refused to give me a refund because it's been more than three days since I bought the deal. They offered to contact the merchant to get her to honor the deal...

I purchased 2 Groupons for a nail salon. They have no available appointments for months, after the Groupon will have expired. I called the vendor directly and confirmed this. I then called the Groupon customer service number which is no longer working. I used the live text option and was told that Groupon would contact the merchant to call me to schedule the nail appointment. This is completely ridiculous. I purchased one as a gift, so now do they have to call Groupon and arrange for this merchant to call me when they may have an opening in the future. They flat out refused to give me a refund. They used to always give refunds under these circumstances. Their customer service is non-existent.

I ordered a Fitbit before the holidays. The Fitbit started losing a charge within hours within the first month of owning it. My daughter was away at college so it took a few weeks to get in home to check out if it was the charging cord. I contacted Groupon and they said it was covered under warranty but I would have to call an 800 phone number. I tried that phone number for weeks with no one answering, or any answering machine picked up. I complained to Groupon many times. They finally came back and said that the item wouldn't be covered under warranty. They did nothing to help me. The Fitbit was only used for a month and no longer keeps a charge for more than 5 minutes. I will never use Groupon again. They were rude and would send me the same message over and over without actually listening to my concerns.

I bought a gift Groupon for a business. The business denied the Groupon services. When I asked Groupon to refund my money back they said they don't do refunds after 3 days from purchase. So my money was wasted. Groupon took my money and gave me nothing.

On May 25, 2017 I purchased a Groupon for "Friday Night Riverboat Cruise for Two, Four, or Six from Vancouver Paddlewheeler". At not point in the description was it mentioned 'party, dj, music, dancing, drinking, etc'. I purchased the Groupon. When I called a few days later to book the Groupon, I was informed that we were booked in for the "Friday Night Pub Party Boat". I explained that I am heavily pregnant and would not be in a condition to attend a 'party boat'. I was told that was the only option. I contact Groupon on May 30 to request a refund and was denied as it was outside their 3 business day refund limit. I explained that when purchasing, it was not made clear that this was a "party boat" and that if it was clear, I would not have made this purchase. They still refused and stated they could provide me trade-in Groupon bucks. Super disappointed with Groupon and will not be doing business with them again.

I have money on a gift card that is applied to my account. They remove the help chat when you have used it. No way to contact them. I was in the middle of a chat and trying hard to apply my gift card and their "Ten" promotion. I needed help. I copied the dialogue and can show you. They terminated my chat in the middle of me getting my credit card and updating the info in their system. There is no way to contact them as the chat has been removed. I have screen prints of the help screen with no "Chat" available. Groupon gift cards should be able to be used just like cash. And I can't use it like cash and get a promotion. Isn't this illegal? A gift card should be just like cash! My damages are that they are not treating my gift card as cash. They pre-populate the full amount of the charges with the gift card and then you cannot apply the promotion.

I recently purchased a Window cleaning deal from Groupon (Company, Best Cleaning) (No deal if you can't get the window cleaners to show up). Five (5) times we have made arrangements for them to clean the windows. Five (5) times they have not shown up. (Manny) the man making the promises, always has a new reason why they couldn't make it to the job site. Tried to contact Groupon, you go to their website for help, you press the help tab and you are offered more deals. No complaints box. No offer for refund area. No contact number. I guess I have just lost my money?

Here is a summary of what happened: Groupon sold me a Groupon with a restaurant that was going under "Hugo's". I guess there is no effort to ascertain the health of these operations. I bought the Groupon and planned a family activity. The phone number for the restaurant does not answer. I thought they just have phone problems. I took my wheelchair bound Mom and Dad on a 45 minute drive. You cannot imagine how hard it is to get them dressed and transferred to the car. And load their extra clothes and load their wheelchairs. And stop along the way TWICE for washroom breaks. Finally we arrive there to find a restaurant that is dug up and all its equipment / fridge etc. is moved out and under renovation. I have photos. I contact Groupon customer service. I am put on a good long hold as we wait under the hot sun. The answer: "OK, Groupon will give you the right to trade in within 24 hours."

I purchased a massage package. It took me months to book a massage because she was so busy. The massage therapist then cancelled my appointment because she was ill which I understand. She told me to call Groupon and they will refund me because I could not reschedule for a couple more months. I explained everything to Groupon. They refused to refund me. They would only do a trade in with my purchase price and I had 24hrs to buy something else or my original Groupon would be reinstated. What happened to the Groupon bucks or credit they used to give. Not sure if I will use Groupon anymore.

Purchased a voucher for a massage. After missing or cancelling several appointments due to medical emergencies, family deaths, etc., the merchant texted me and said she would be unable to honor the Groupon. Contacted Groupon and explained the situation. Here is their email back to me: "I'm really sorry for the trouble. However, I'm not able to issue a refund in this case. We can't penalize the merchant for a refund of this nature. All the businesses we feature understand that the purchase value of your Groupon never expires. Of course, if you have difficulty using this, I'll be more than happy to have our Scheduling Team contact the business to help you use your deal. Just respond with your best contact number and we'll reach out to the merchant for you. However, the voucher is still Trade-In eligible if you would like to Trade-In at a later time."

Placed an order for a shirt, was sent the wrong product and when I attempted to contact Groupon customer service they made no attempt to resolve the issue. The agent disconnected from chat and left me hanging. Horrible... Horrible... Service!!!

I bought a voucher for a 5K road race. When I followed the instructions on the voucher to redeem it on the race site, I found that the voucher code didn't work. I contacted Groupon, and they gave me the email address of the vendor (the race organizer). The race organizer never replied to me. I followed up with Groupon and asked for a refund. After a few weeks of run-around, without being able to get a reply, I asked again for a refund. I was told that I could get a trade-in value, so I could use the money I had paid for the race voucher for another Groupon purchase. I said okay, that I'd like to do that, and then I got a message back (the same day) that I could not get a refund or a trade-in.

This is the second times it happened to me. When I placed an order in Groupon it showed system error. Since the first time did not go through I place the order again. End up they charged me twice. I don't want two orders and did not notice after three days. They don't give refund due to their system error. I am thinking does Groupon playing game??? How can this always happen to me?? Very unhappy how they do business. They told me I can trade one in but need to buy something within 24 hours. I don't think I will buy from Groupon again. This is not the way of doing business. Be aware...

Local Groupons for services are a rip off. I purchased a Groupon for a Brazilian hair straightening treatment at Eco Salon in Lone Tree, Colorado. I then made an appointment with designated person at the establishment. The earliest appointments I could get was further than a week out. Once I arrived at the apt, the service was horrible and I found out the person had called in sick without even letting me know of the appointment cancellation ahead of time. Groupon refused to refund me because local Groupons cannot be cancelled after 3 days of purchase, even though the service itself was cancelled by the providing party. Well, for a service related Groupon where a person has to set up an appointment, every person ends up losing any kind of refund guarantee towards it. They falsely advertise for guarantees when they fully know people will not be able to use them. Hundreds of dollars are being robbed from people this way, and it continues to be allowed.

Groupon has gone downhill. Don't buy anything from them. I was looking at items on Groupon a few days ago because I received a $30 off coupon in my email. I decided to purchase a Ninja blender and when purchasing, couldn't find a place to put the promo code. I, therefore, cancelled my order. I thought everything was fine until I received an email hours later stating that I had completed the order.

Hotel false advertisement - Booked through Groupon, air was broke, was supposed to have 3 king or queen beds and Emerald Beach doesn't even have those layouts. And supposed to have fold out bed on couch and it didn't fold out. Had two very unhappy couples with us. They sent my request for refund for a full review yesterday, well today they said they refunded 300 and that's all they could do. So I paid 1150 for 3 nights in a hot box that didn't hold the people like it was supposed to hold and they refund 300. Pretty crappy I believe. I have screenshots of the add still and everything and a statement from a the girl at Emerald Beach saying they didn't have those types of rooms and that air was broke. Pub and room had trash left in it when we arrived and some bathrooms didn't have toilet paper.

Purchased tickets to Bird Kingdom in Niagara Falls, Ontario through Groupon. The site showed a similar charge to what would be paid at the door, so I went ahead and purchased tickets. However, I was charged in USD meaning I paid $34 for tickets that would cost $20 at the door of Bird Kingdom. The site clearly states that orders can be canceled within a day of purchase, but they refused to cancel. So I now paid almost $15 more than I would at the door. Hardly cost saving, on top of refusing to honour a cancellation. The only solution they offered me was that I could gift the tickets to someone else (what??). I'd always thought this was a great service but I will definitely stay far away from them in the future. I'm sure there are many great deals on Groupon, but they make it up by way overcharging for other deals and they completely lack in customer service.

I purchased a Groupon for mini golf at a local establishment. I went to go use the Groupon, and the business is now closed for good. I emailed you two weeks ago, and was promised a resolution in three days. I went on vacation, came back, and I haven't yet received a resolution, so I engaged in an online chat with a representative to try and get a refund. The online chat rep told me to wait three days for a resolution. When I advised that I had already been waiting two weeks for a resolution, the rep became very rude and told me there was nothing that could be done until they get a "resolution" from the department.

Buyer beware!! Groupon is great until you have an issue. Worst customer service ever! I have yet to get an email from the same person twice. I have an account. Groupon knows my location. Yet, I was sold an out of area coupon. Groupon has repeatedly placed the blame on its customer, the vendor, but I blame Groupon for this mistake. I blame Groupon for suggesting customers purchase coupons for areas in which they do not live. To clarify the vendor is in my area, however the coupon Groupon sold was not for my area, and therefore the full amount of the Groupon was not honored at the time of purchase.

I purchased 2 oil changes coupons and guy who suppose to provide service didn't reply on emails, his phone is not working either. I succeed to make appointment after 3 weeks and then he said that his credit card payment system doesn't work and to bring cash. I just changed my mind and asked Groupon to get my money back... They don't want to return... I am pissed off. They cannot charge before they provide service and then you cannot get service and they don't want to return money... I will never go there again. Garbage company!!!

I went online to order a citronella plant and Groupon came up 2 small plants for 14 dollars. I placed the order on 5/13/17. I got an email confirmation that because I had included shipping info, etc. order was complete and I did not need to take any further action. I still have the email. Well, yesterday 5/22 I thought... "Nine days and no shipping date." So I called their customer service.

On the night of the 18th May 2017 at around 8pm EST, I was trying to find a getaway vacation for my family and searching online including Groupon. I stepped away to get a cup of water for my three (3) years old son and only to see confirmed on my phone upon my return. I immediately tried to reach Groupon on phone and couldn't but was able to get a representative online to chat. I explained this was a mistake and need to immediately cancel the reservation. The representative said I will be charged $26.50 cancellation fee, even though I was angry I asked him to go ahead and cancel. He told me to hold on while he see if he can waive the cancellation fee of $26.50, he came back and promised to contact hotel and get back to me within 24-48 hrs. The following day I followed up with another call to see if it has been resolved. By now it was Friday and was told they needed more time.

I purchased a Car Detail through Groupon as a Mother's Day gift. When she was unable to get a response from the company, I contacted Groupon for a refund. They gave me the SAME number that she was unable to get a response from, advising me to contact them. I explained that the number was no good, only to be informed that they did not issue refunds. They collected my money but had no responsibility past that. This is THEFT!

I order a small vacuum which was listed to me at $19.99 and no shipping for first order. Groupon charged my credit card $25. Got no satisfaction when I contacted their customer support, they said I was confused by their offer. To make me feel better they offered me a $5 discount on my next order. Along with this, on multiple times I changed my address which to no avail continued to be listed as my old address on my account. So as luck would have it my vacuum was shipped to my order address. Complained and was told I could re-order the item but there was nothing they could do because my address was listed wrong on their system. Never again.

Watch out for Groupon. Some companies that sell tickets through Groupon have stipulations on how many groupons will be accepted within a certain time frame. Despite their guarantees regarding money back groupon will not honor them. Buy tickets directly from the company you are going to be using. Do not use Groupon.

I bought a package for eyelash extensions from a salon. I called to make an appointment and once they heard about the Groupon they hung up on me. So after days of them not answering I contacted Groupon so I could get a refund. The lady I talked to told me she couldn't give me a refund because she couldn't penalize the merchant since they didn't do anything wrong? And that it was apparently my fault because the Groupon said show upon arrival, and not to make appointment. Since when can you show up to a salon without an appointment? I was told by another lady that they had already had several complaints about this salon not holding up their end of the deal, yet they are still letting them sell these deals. I basically paid 60 dollars to a salon that's not willing to give any services back. Will never use Groupon again.

I bought a Groupon for a pet allergy assessment, immune.com. I got the kit and returned my pet's saliva. After a couple of month shorts I asked for results and they said they had been hacked and would get info soon. Then an email a week later saying they no longer provide support. Apparently out of business, they should refund money when nothing is received. It is fraud and Groupon should be accountable or put out of business! Horrible company. Do not deal with them. Btw, I bought an additional test from the company and they said they would refund for that test. Anyone want to file a lawsuit against Groupon?

I purchased 2 Groupons for pretty pricey facials at a luxurious hotel for a vacation. The "facials" were horrible which consisted of someone rubbing their coughed up hands on my face and neck with no product for about 45 minutes... therefore, I asked the hotel if I could get a refund and they were 100% on board. Groupon refuses to refund me after they had the hotel authorize in writing that they agree to the refund and made me go through many obstacles to get them everything they requested... I have bought stuff on Groupon for years, and their service which used to be great has 100% deteriorated. Well, there is no service.

Based on the information I posted, I would like to upgrade my rating on Groupon. I would recommend them to a friend.

I went to Groupon.com and purchased the Movie tickets. I realized it's for a wrong State as it was mentioned in fine print. I called Groupon and the staff was so rude and uncooperative in helping. No other options were provided and finally I just have to let it expire and waste my money. WILL NEVER EVER USE GROUPON AGAIN.

I was in the hospital and my underage child got into Groupon and just pushed a lot of things. Groupon stated it's very easy to push multiple items. I have 192 in my account. All expired. My credit card company claims this is fraud. They stated reasons 1 I didn't order them 2 my credit card was saved in Groupon. My son is 12. Also I tried to get a hold of Groupon for a month before I started getting someone assigned to the case. False Advertising. They claim their jewelry to value a lot. Had it appraised it's not even worth what I paid for it. Since I was hospitalized and very sick from Dec to March 17 I wasn't able to get it appraised until after I was out of the hospital. Also there are so many Groupons. Unfortunately it's hard to see everything.

I purchased a voucher for a chiropractic visit and was not able to locate my voucher. I tried customer service numerous times and was given the runaround. I told them I would be contacting the BBB and finally was told the purchase was made on someone else's account and to contact my bank. Groupon would do nothing for the purchase made on my own personal computer that no one has ever touched or logged into. There is absolutely no way that I could have logged into someone else's account. I have posted all over Facebook for people to avoid them. That was my first and only time using Groupon. I thought to be in business so long they must be a great company. Now I see the reviews and know they are not.

I purchased a Groupon coupon for house cleaning services almost 2 months ago in the month of March. I tried to schedule the service but it was showing that the requested dates were not available. I tried to contact the Groupon Customer Service to contact the business and schedule an appt for me, and I offered flexibility with the dates. They told me that I would be notified/contacted by the business. None turned up.

I had paid for a Groupon concert ticket about six months before the actual concert. The day before the concert when I go to print out my ticket, it says that my Groupon had been refunded; so I no longer have a ticket to the concert. Groupon never sent me an email or notification to let me know that they had done this. Absolutely ridiculous, I never knew Groupon was even able to do that. Never buying concert tickets from them again.

I bought a Groupon voucher for 1-Week of Child Care. On the terms and conditions, it didn't say anything. When I am trying to redeem it, I was told I have to enroll the program for 5 weeks. I don't mind 5 weeks program for my daughter, but I wanna try one week first. Customer service said, "Sorry, no refund". This is cheating!

Interesting how quickly things turn around: I couldn't reach a particular vendor after many tries and Groupon wouldn't refund my $89 because it was after 3 days. So I called my credit card company and explained the situation. They said they would credit me the money and send me a form to fill out to explain the whole situation. Meanwhile I emailed Groupon and told them I was tired of being stonewalled and was turning the issue over to my credit card company. Two days later I got an email saying they are giving me a complete refund!

I purchased a Groupon for Shari's Berries and on 5/10 ordered for a 5/12 delivery for Mother's Day. Well nothing was delivered. They said they would redeliver them on Sunday 5/14, they never did. I called Shari's Berries and they refunded all but my Groupon. I went on chat with CS rep Lenarcy **, who told me they couldn't refund me because it was over 3 days since I purchased the Groupon!!! WTH! This is crazy. It hasn't been a week and I'm so upset that my Mother's Day gift was ruined and now this from Groupon. I will not be using either of them ever again.

I have purchased "deals" on their site which have mostly worked out well... but their Customer Service STINKS!!! They take your money but if the business won't honor it they say "Oh well!" They say the "fine print" has special rules but when you read where they tell you to look there is no such thing! I purchased Schlotzkys and it said "multiple locations" but that was not true! It was ONE location on the other side of the state!:( SOOO misleading! When contacted customer service they said..."TOO BAD".

I received the items. Lodged a complaint stating not original and would settle for part refund as I had used some of the packs. Received response stating it had been passed to higher management. Two emails sent, no response. 3 chats online and 2 disconnected as the advisers could not handle the questions. Made a phone call today and said would initiate the rest of the items to be collected for a full refund as I said would lodge a complaint with trading standards. Will need to wait another 2 weeks for the refund.

Briefly: I purchased an item, it was broken, I sent it back and the tracking number clearly shows it's been delivered but they won't refund me. They keep saying "You have not provided proof of the return". When I call I speak to a Filipino person who follows a script and says they'll get back to me... They never do!

I purchased a voucher to use for a Mother's Day flower purchase. Mother's Day is today, May 14th. ProFlowers, the site the voucher is supposed to be used at, then does not list Mother's Day as an available delivery time, with earliest delivery available Tuesday, May 16th. Groupon lists refund policy as the reason as to why the refund cannot be processed. In my experience, Groupon has made a poor deal and laid the responsibility upon the buyer, as opposed to dealing with ProFlowers to take some responsibility. This is a poor business practice, as essentially I will not be able to use a Mother's Day flower voucher for Mother's Day, and ProFlowers will not make any money either from my lack of purchase. Only Groupon profits (Unless they pay off ProFlowers).

I purchased a massage voucher and made appointment thru the provided website. When I came to their office, it's not open. Called them so many times but no one answered. Reported it to Groupon but they kept running around with no real solution. Their so-called customer service is a joke. They stand behind scam businesses instead of customers. Horrible business!!!

I made a reservation, in advance, and later wanted to change date. Their answer, not allowed. No refund allowed. In normal making a reservation you can easily change dates and you don't pay in advance so they can't lock you in and play finance with your money. Morale is obvious so I deleted their app with pleasure.

I bought a restaurant discount deal from Groupon. However, the restaurant refused to honor the discount. When I contacted Groupon customer support (via online chat), they refused to refund my money. They offered to escalate the issue and promised that someone will get back to me in 36 hours. I waited for a week but never heard back from them, so I called them again (had to search for their phone number on Google). Their customer service rep in Philippines could barely speak English and was reading from a script. He was of no help and offered to escalate the issue. Again, I never heard back from anyone. Groupon has taken my money and has no intention to deliver the promised goods. It's nothing but a bait-and-switch scam.

I just received my LUMINESS AIR AIRBRUSH and my package was damage. So damaged my liquid makeup inside the box was everywhere. Paid a lot of money, I'm very angry. The service with Groupon is very bad. They will not even credit you for the damage package.

I ordered a Groupon for a restaurant that I was going to visit. I expected as in most cases my order went through. To my horror when time came to make a payment at the restaurant my Groupon would not show up. Tried to call their customer service. But they are not open after 7 PM. A company dealing with so many customers and not offer 24/7 customer service in itself is a terrible experience for customers. So then my friend bought the same Groupon and we left the restaurant. Next day I went online to try and cancel the Groupon as it was less than their three day window. But I did not have an option to cancel it.

I purchased a voucher for the Brigham restaurant through GROUPON and used it two weeks ago. The table we were sat at was awful - mouldy blinds on one side and a room full of junk on the other. My lunch was even worse. I took one mouthful and sent it back. The restaurant would not give a refund - said to contact GROUPON which I did the next day. After a series of emails and calls GROUPON refused to give a refund, insisting on photos of the food. I asked numerous times to speak to a manager to no avail. GROUPON are extremely unprofessional. I would not recommend them or use them again!

I purchased a Groupon on 4/13/17 for a haircut. On 5/10/17 I called the beauty salon, Lena's Hair Perfection in Seattle, WA and was told by the owner, Lena that she would not honor my Groupon. The Groupon's expiration date was for Sept. 8, 2017. She then told me that I would get a refund from Groupon because she cancelled her Groupon coupon last week. I have spend two days emailing to Groupon and basically they said they can never or would never do a refund unless it was within 3 days of the purchase. I paid $25 for this Groupon and I was taken by Lena and Groupon. It was like the two businesses were cooperating with each other and the heck with the consumer. They need to accept responsibility for their fraudulent actions. Lena made a fool out of me laughing the entire time she declared she would not honor the Groupon. Warning: Do not buy Groupons.

I bought a deal (for a local sports event) with a redemption code that did not work. Tried several times online and over the phone to get the correct redemption code - the support people always wrote me back about something else but fail to solve the problem. After wasting weeks with the support, I had to request a refund because the redemption period has passed. They keep saying the time period for refund has passed. However, if the redemption code does not work and the deal is not a valid deal, how can I NOT be able to get a refund? These people are stupid. Anyway, this will probably be the last time I will ever use Groupon, at least for the online deals. I write this because as a consumer, we have the right to be treated fairly. I had good experience with Groupon years ago, but everything went downhill. I wish the very worst for this company. It is a TROLL.

I purchased a Groupon for Dragon Resume for my husband as a gift. For two months he has been trying to complete his resume with them and they have not fulfilled providing a completed revised resume. I contacted Groupon with this issue hoping that they would be able to help in either working with their vendor to provide the services that were paid for or refunding the purchase price to take care of and protect their customer. For over a month I have been getting the runaround on this from Groupon. At one point they offered Groupon Bucks to me to close this matter and I replied back right away with yes I would take it!

I ordered a fruit basket through Groupon. I made the purchase with the vendor of the baskets. Once they had my $ I get an email telling me that the delivery time would be between 8 am and 7 pm. I don't have the luxury of sitting all day waiting for a basket. I call the company first and I get an overseas customer service person who cannot help me... at all. I reach out to Groupon and they are just as useless as the company selling the fruit basket. I will NOT use Groupon again.

The Groupon I purchased was for carwash and detail ($99). I tried to contact the vendor for several weeks, but was greeted by "mailbox is full". I contacted Groupon, they said "after three days, you are on your own." I asked for my account to deleted. The children deleted it and ask if they could do anymore... will never use the service again.

I had an earlier voucher for something then I got an email for trade in. So I called them and one person named Leidi said I can go 1/2 and 1/2 and the other price won't ever expire. Then I had a hard understanding her language as well as her not being able to hear me at all. So I asked for supervisor and she gave me George. HE was just as bad so I take it after getting high blood pressure from them that being he went away from the phone and not answering. Then I asked him why he left and he said he didn't leave but would NEVER answer me directly.

I purchased Printerpix photo blanket, hoping to make it for my mother for Mother's Day. The website never worked for me. I could not download the pictures to the site. I tried different ways and finally contacted the company who suggested I try a different service like Firefox. Went over to Firefox and had the same problem. Finally contacted Groupon and after an hour of conversation with a supposedly live person (Kourtney), was told... "No refunds after the first three days after order." I said "I tried during this whole time to get this to work and even the instructions the Printerpix people gave me were not good." All I asked for was a very small refund, less than 10 dollars, in the form of a credit if they prefer. Same story, sorry, after three days, no refunds.

I have recently given Groupon a second chance and in the 4 months I've been back with them I've had wrong products, reflexology that could have been done by a car mechanic and the list goes on. I called to seek compensation for their mistakes but all they do is tell you to send it back and reorder again. I said, "So let me get this straight... your mistake and you want me to use my time free of charge to correct your mistake with no retribution." The supervisors read off a script and could care less about their customer satisfaction!

I don't know where to start because I have been having issues with Groupon for the longest. First, a lady emailed me stating that she wants to talk about adding my business to Groupon. So I contacted the lady back a week later, and I left her a message, and haven't gotten a call back from her yet. Then, I decided to call Groupon myself. So the automatic system said the wait time is 4 minutes. I found myself on hold for almost 10 minutes, so I hung up. Next, I called back central time they are suppose to open, that was no good! So I called back and got the automatic system 2 hours after they was suppose to be open.

It's a scam, you pay more than non Groupon customers for services and products like car window tinting. Real life examples: Window tinting "deal" at 46% off!! For a 30% tint, 5 windows, 2 year warranty - a $285 value!! Just $155!! What they NEVER tell you: Groupon allows them limit the Groupon to a crap product that is lighter than the 30% tint they show on the company website AND in their own words: cracks and bubbles and tends to fade.

I purchased a Groupon for a 90 minute massage. I confirmed the appt 3 times with the vendor, Pasa Therapeutics in Arvada, CO, on Sunday, May 7 at 9:15 am. The massage therapist never showed up. All the doors were locked. I contacted the owner by phone, email, and text and no response. It is now May 9 and still no response from the owner. I contacted Groupon and they said no refund as it was past the 3 day purchase. Ridiculous! I will NEVER buy a GROUPON again and I hope others realize this is a scam!

My prior experiences were positive and the only issue prior was the fault of the merchant, but this was over the top and downright theft and fraud. Got a $10 discount code which I used on a purchase. Added code and confirmed it took the $10 off and showed the reduced total (COOL!!) Proceeded to checkout and all was good until I got my email receipt from both PayPal and Groupon that showed they charged the full price (WHAT!!).

On April 30, 2017. I purchased all my items from the jewelry dept. Then found that I could buy each one individually using the promo code to take 10 dollars off each purchase and it charged my Amex as if the code was accepted for each individual purchase. Then when I received my confirmation emails not one Promo Code had been applied and I was charged full price. When I contacted the representative Cheri she said it could only be used on one unit and I said I know that's why I had purchased all items separately. She didn't have an answer for this and referred me to a customer service person. Then I received an email from her saying that oh it only applied to one item and for my inconvenience I would receive 5 dollars in Groupon bucks. Not any mention of the promo code or what was stated before but 5 dollars.

When I ordered a phone, initially they estimated I will be receiving the phone in a week. Now, they are saying I have to wait for 14 business days. I don't have a replacement phone expecting their estimate arrival date is true. Looks like their Estimated Arrival date is way off by 2 weeks. Why cheat customers mentioning wrong date?

Please note I am not one to complain about Online Services as I think it is always part of the deal that you might get screwed over. That being said, Groupon is a ridiculous company that doesn't respect their clients. Lucky for me, I didn't buy anything expensive on Groupon, only lost 35$ on a broken activity tracker. Searching online for the piece of junk, I found countless buyers who, just like me, were left hanging by Groupon. Furthermore, the company that (supposedly) sold it to me actually posted this on their Facebook page: "Didakay no longer carries the Get Fit 2.0. If you bought a similar item on Groupon, please contact that vendor/manufacturer. We do not and have not ever sold on Groupon." ~ January 19 2017. Only advice: stay away, there is no money to save here.

It was a great experience today. I really love the Moroccan bath. They have excellent service and friendly staffs as well. Everyone is very accommodating. I will definitely recommend Mely beauty center to my friends.

I bought a Groupon and when I realized I bought the wrong one I went to click on the button for a refund. I kept getting an error message so I went to the customer chat. The person I spoke to said not to worry and I would receive a refund within 10 business days. I never received my refund and I am stuck with the purchase. I feel Groupon is very shady, lies to customers and in all of their ads, you rarely see any people of color. I will never buy a Groupon again. They only care about ripping off consumers.

Purchased a gift from Groupon for a friend and his wife, I did not know they were having issues and separated, now going through a bitter divorce. He told me they were not using their Angie's list groupon and to simply return it. I contacted groupon on chat and was told, I cannot get a refund, I said, "I don't want one", just to credit my account what I paid, they said "No". Never again will I use or endorse Groupon. After all, what you paid never expires (you simply cannot ever use it).

I booked a hydroflying session for 2 for $220. The organization is called Hydroflying Watersports. I spoke with the vendor who was providing the service the next day. I booked it for 10 am on Saturday April 29th at 10:00 am. The vendor (Brandon) said we needed to go early as the lake gets very busy on Saturdays. I chose Lake Ida in Delray Beach as it is very close to my house. We arrived at 9:45 and Brandon never showed up. I called him 4 times and he never answered. We finally gave up and left the park after half an hour. Brandon called me back at 12:17 with a flimsy excuse and no offer to reschedule. Even if we had time to rebook I at that point had totally lost confidence in him. Our entire weekend was booked solid and even if I did trust him we had no free time.

I ordered 2 different sets of sheets on the same day from Groupon. The first set arrived and even though I had ordered a queen set I received a king set with no return label. I thought maybe I had ordered wrong so I went into my orders and I had ordered correctly. The next step was to chat with a representative who refused to exchange them for me, he/she stated that I need to send them back and re-order.

So I book to Edgewater Resort and email Groupon asking them if it's as shown!!! On the beach that is!!! They lie and show all the pictures then we get there it across the road and in nasty villas!!! No pics of those online though!!! Lol. Then we get in the room and there are two towels which I have pics of with human Crap on them!!! Do you know what the hotel does and Groupon? Blame each other and offer me a room upgrade in which I pay 100 for!!! Never again. These place are nasty and you're not valued as a customer!!! Nasty room and false advertising!!!

Booked a vacation getaway on May 1, 2017. Also, started the express passport process on May 1, 2017. Received the voucher via email from Groupon on May 2, 2017. Contacted Vacation Express to redeem voucher on May 3, 2017, only to be told that the voucher is not valid and cannot be redeemed. It was stated, that Groupon has known for 2-weeks that the voucher number was not valid. Groupon has done nothing and will do nothing but charge your credit card and waste your time with the blame game. To date, May 3, 2017, the same deal is still on the site being sold until May 9, 2017. This is how business get you in the end, b/c Groupon will still charge a cancellation fee for something that they could not deliver on to begin with. Imagine the revenue made on cancellation fees for their error. Extremely disappointing. We will now work directly with Vacation Express to book our all-inclusive trips.

Bought local deal (karate class for 3 months) on Groupon. Went to the business and wasn't able to redeem my Groupon, business owner said he doesn't want the deal to be listed and he doesn't accept Groupons. When I contacted Groupon I was told they cannot refund my money, so I am left with no deal and no money. Please do not buy any Groupons unless you call business first and verify they are accepting it. Otherwise you may be scammed like I was.

Purchased an iPhone Otterbox in early February 2017. Weeks later I contacted Groupon to inquire why I hadn't received it. They said they had no answers. Just wait longer. Another few weeks went by... I called again... Again, no reasons given for why it hadn't shipped. 3 months later I finally inquired about getting a refund and now they say they have no record of my account. Yet I had purchased a few other Groupon items in the past year. Now am faced with having to go back thru my bank to get this charge reversed. This company is NOT legit in my book -- deals might look good but not worth the hassle. Glad I am only out 31.00 on this deal -- but buyer beware. Just look at all the bad reviews.

I bought 2 hours of housekeeping for $55 to deep clean my floors. I made the appointment then woke up super early that day to get everything off of the floor. I stayed home the whole day waiting and they pulled a no call, no show on me. I called the company and they said they would call me back 3 times now. At this point, I no longer want these people that I can't trust in my home, messing with my things. I email and call Groupon.

Purchased from Groupon a product said to be new & "Adjustable" to "Massage" (& with magnets) around eye socket for tired eyes. The product came in an unwrapped cellophane and the slots where the magnets sat were missing many of the magnets. The products was also NOT adjustable and would not conform in any way to make contact with skin around my eye sockets. The merchant refused a refund several times. The calls and emails I made Groupon were not successful as they always said to contact the merchant.

I forgot I had a credit of 32.00 until I purchased a gift card. On 4/30 I attempted to purchase hostas using the credit and was denied because they said it expired on 4/29. At this point I have asked to be removed from their email list and are recommending my friends and family to discontinue purchasing from them. This is not the first time I have heard of people having issues with them but it will be my last. With their wonderful customer service I now understand why their stock is tanking.

I tried to cancel my order as soon as I placed it (because I found the same item much cheaper from ASDA) but there is not cancellation option. Then contacted the customer service and they said it is too late to cancel and I have the option to return. So I tried to arrange a return but that option also didn't work (gave me "Oops try again later" error every time I tried it). I will not use this scam site and will let other to not to use.

I purchased multiple Groupons for a deal we wanted to use as a group/family. We still had plenty of time before expiration, but had been purchased a couple of months ago. We had to wait for a good weekend to go and had tried setting up a date multiple times. Company ended up not being able to accommodate all of us at once and wouldn't let us use our vouchers. We asked Groupon for a refund as it was out of our hands and we (the customers) were not at fault! They refused to refund me because it was passed the 3 day cancellation time frame. There should be exceptions when this type of thing happens! So Groupon got paid, the business didn't lose any money... but I sure did all because I fell for a "good deal" on a family fun Groupon and bought 5 of them. This type of horrible service is why I won't be using Groupon ever again and I will make sure my family does not either.

My partner & I were travelling from Australia to Hawaii for a holiday. We were researching different cultural activities we could go to, we found a great luau at the Diamond Head Resort. Upon googling the resort, an ad for a Groupon came up, we looked at the value & thought it was a good deal. So we purchased the deal. Their website suggests you check availability 5 days before purchasing; we were at least 2 months away from the date we wanted to use it. A couple weeks later we contacted the resort to book the luau, we were informed that the Royal Alii package was booked out for all the dates we were in Hawaii. The resort was lovely & tried to offer us what they could but we couldn't afford to pay more than we already had. So we contacted Groupon asking for a refund because technically the resort had refused the Groupon & on the small print of our deal it says, "If the merchant refuses the Groupon, we will give you a refund. Period."