Groupon Reviews

I placed my order. I used my PayPal account. I received the order received email. Then 10 minutes later a "we've refunded your order." So I contacted them for an explanation. "Can you tell me about order number **. It says refunded, why? What does that mean? Did they sell out? It says order canceled but I didn't cancel it." "They were canceled because the charge did not go through on the method of payment. That's why you need to check this with your bank if why the payment did not go through."

I purchased a Groupon for 3 microdermabrasion sessions at Serenity Spa and Laser in Kensington (Calgary, Alberta). I scheduled my sessions with this business and 2 days before my first session the business sent me an email stating they no longer offer this service. Serenity Spa and Laser's exact response was "I am sorry these appointments need to be cancelled as we no longer can provide this service". I asked Serenity Spa and Laser for a refund and they indicated I needed to get in touch with Groupon. I then email Groupon customer support and explained the situation and Groupon responded with "we aren't able to issue a refund in this situation". I have be corresponding with Groupon customer support via email for over a week now and am getting nowhere. This is fraud. I paid for a service that the business is no longer providing yet Groupon refuses to give me a refund. How is this right?!

I noticed on my online banking that there were 2 unauthorized purchases from Groupon. I contacted customer service and they told me that they save your card information and that I had probably made a "pocket purchase". I did not want my card info saved. After about 13 different live chat sessions and 9 email correspondences later, I was able to get the amount of the unauthorized purchases in "Groupon Bucks". This displeased me but was the best outcome they would give me. When I went to use my "Groupon Bucks" the site would not let me check out without putting in my card information again. I ordered some work shirts (an item hard to break) and am anxious to receive my order and be done with Groupon forever. I would NOT recommend this site to anyone.

I purchased a Groupon Coupon that I did not use in the allotted time. No worry, the coupon states on it that the amount you paid is refundable. "This voucher has two separate values: (a) the amount paid; and (b) the promotional value. The amount paid will never expire and may be applied toward any goods or services offered by the merchant if the original goods or services specified on the voucher are no longer available. The promotional value is the additional value beyond the amount paid, and it will expire on the expiration date above". The catch is that if the coupon expires the merchant will tell you you have to get reimbursed by Groupon and Goupon will tell you that the merchant must honor the value but they will not because they say it expired. I'v just lost $50. I will never buy Groupon coupons again! Too risky. They SUCK!!!

Groupon is by far one of the most unsuccessful rude place of customer service ever. I tried to make a transaction in September of 2016 due to a last minute death in the family and my card was declined due to fraud alert from Groupon. Being that I thought my card was declining I thought it was my fault from the first transaction and tried it again. And it declined again. No email confirmation. No nothing. I called to speak to management about the whole transaction and they said it was nothing that they can do. After months and months of going back and forth with them I'm exhausted and angry. Manager Chris was just rude and not helpful at all. I just want my refund.

I purchased a Groupon for a service that the associated business has refused to honor for a year, despite repeated attempts to schedule more than a month out. I informed Groupon of that they have a company client who isn't honoring the Groupon I purchased. They refused to offer any remedy or refund.

My wife and I both attempted to order a set of the Gotham Steel pan set. Her order had an issue, it would not go through, so I ordered from my account. My order went through with no issues. Hers went through the following morning at 7:45 am. She got that email, called them in 30 minutes of that order going through, and was told she had to cancel the order in 2 hours of the order. She explained the whole situation to them and they would not listen. Now we have ordered 2 sets BUT neither have shipped after 2 weeks and they will not respond to us!!! We are filing BBB complaints and telling everyone about our experience with Groupon. The savings is NOT worth the hassle!

I should have read all of the reviews!! I purchased a haircut/color to a local salon, but could never get hold of a live person there. After many attempts and voicemails left, I finally gave up and just wanted a refund. Groupon (in live chat) said, "No refunds." Really??? Unbelievable! What a scam! Thankfully my credit card company is awesome and I opened a dispute with them, and was able to get my refund. Never again!! Buyer beware!!!

I schedule the show to be seen on November 16, 2016. The show was canceled for the night. The V-theater of Las Vegas told us to contact Groupon that they would allow a refund due to show being canceled. However when contacting Groupon they refused to give me my money back. They didn't stand behind their voucher. They stated show was open, could be seen Sat-Thur. It was Wed. I couldn't see my show. Here is the copy of the email from Groupon:

I was a big fan of Groupon when it was first started by Andrew Mason because he had good intentions, but then he got mixed up with greedy investors like Eric Lefkosky and Brad Keywell and it's turned into a sleazy business since Andrew was ousted. I got an email on a Tuesday featuring a deal for goods that would last until Wednesday, so late Tuesday evening, I went to purchase the deal and WHILE I was in the process, it switched the price from $99 to $149. My first thought was there must have been a mistake on my end, so I tried again and same problem. I contacted customer support and the rep first debated with me that I might be making up the original $99 deal since it now showed $149. I told him repeatedly it was through Wednesday, but he kept arguing with me.

Ordered jewelry as a present for someone. Item states it was delivered however never received the item and as no one was home no one signed for it. I call Groupon and speak to a very condescending "customer rep". Very nasty woman. Basically tells me it's not their problem and for me to investigate what happened to the item because that's not their job to investigate - that that is my job. She then just hung up on me after saying "have a nice day." This is by far the worst customer service I have ever dealt with. As such I will no longer be using them for anything. I am disgusted. Thankfully just 14.00 dollars lost. Now hopefully the rest of the stuff I ordered in other orders will come and I won't lose more money.

I have very bad experience by purchasing one item through Groupon. I purchased a Real estate course for 75 hours from them. When I went to Real estate school they refuse to take the coupon because I enrolled with that school before. When I was trying to purchase online Groupon site never asked me if I enrolled with them before so I purchased it. When I was trying to refund it today customer service said I can not returned it back and get a refund. Since I never used the coupon and School does not want to accept, what can I do? They said I should sell to any other person.

I purchased a Groupon on November 17th for a restaurant in Nashville Tennessee. My wife and I went to the restaurant on November 28th. On the hostess stand was a sign saying Groupon is no longer accepted. When I call Groupon for a refund they say it was a final sale and a refund can not be accepted. On the same trip another coupon also purchased on November 17th for a bar crawl was to be used on November 27th. We get on the company's website. It explains it will meet at Buffalos at 6. We show up with another couple and nobody is there from the company. I would highly not recommend Groupon at this point.

I purchased 2 groupons for harvester 1 as a gift and 1 for myself. After I brought them the vouchers were made invalid and I was instead sent a code by email. I tried to explain I needed the actual voucher as it was a gift so I wanted to pop it in a gift card. After 2 phone calls and loads of messages I still could not get my vouchers. I feel that once they have taken your money the after care is awful and I must add this is not the first time they have done this to me. They are quick enough to take your money but getting a refund is a different matter altogether. Please Please do yourself a favor and use voucher instead as Groupon seriously need investigating as their customer care is non-existent. If I could have gave them 0 stars I would of.

In early Nov 2016, I ordered 2 different types of Himalayan Salt Rock Lamps. Within a few days the first one arrived and to my extreme disappointment the lamp didn't work. I changed the bulb and it still did not work. I contacted customer support via live chat and was told I'd get a mailing label to return the item but a refund could take up to 3 weeks. That angered me because this was the first item I'd ever ordered from Groupon and with it arriving broken I felt they could do more to make this better than tell me I'd get my refund in 2-3 weeks. About 4 days later the second lamp arrived and to my major displeasure that one also was not working. I contacted customer support via telephone this time. The same promises were made to send a mailing label and to issue a refund.

Purchased a $69 special for Xmas from Groupon for Ancestry by DNA. It was not until I looked at Yelp.com for a review on this company that I realized what a rip-off this company was as there are just TONS of one star reviews for Ancestry by DNA. This is NOT the REAL Ancestry.com company but a fake. Groupon has to know this and does not care.

I purchased a group on for my fiancee for Bon Appetit Fitness and Wellness Spa. My suggestion is to never ever visit this place. On Groupon which disturbs me rated it 5 stars. The reviews on Groupon were all excellent. I failed to do my homework and check other reviews. If I had I would have never purchased the Groupon. So my complaint is about Groupon in rating businesses so high yet when they are not. Years ago when Groupon started they were humble in getting business and more interested in doing the right thing such as ratings. If you did not have a good rating they would not market for you. But now they like a lot of companies have gotten so large and the money is flowing they forgot their basic concept which was the very people who got them started.

I attempted to buy tickets to a local museum exhibit. When I pressed the purchase button an error message came up saying "there was a problem with your transaction." So I tried it again. Same error message. I changed credit cards and then the transaction went through. However, when I went to see my ticket purchase I had 16, not 4, tickets!

I ordered two letters through Groupon for Sealedbysanta.com. I filled out the order as instructed and was told by company it was an invalid code. Groupon insisted I put code in wrong till I sent them screen shot. They stated they had nothing to do with the company and could not help. They told me to keep trying to order and call company. Company says there is nothing they can do and Groupon won't do anything. So I am out 36 dollars.

I'm a Marketing Manager for a company in the Chicagoland area (Groupon's backyard), and I understand the importance of having a very good online reputation, generating positive reviews and addressing the negative reviews so your customers are happy. I've spoken with 2 different Customer Service representatives at Groupon and neither could help me with a very simple issue. I never received a callback from either of them when I was told I would.

I did not read here first. The discount I purchased was for a non-company. Could get no response and when I let Groupon know, I also was told no refund and really no help. I certainly have to question their consumer response or perhaps understanding of nuances in that they are happy to help? Would help if the business was unable to complete the order? Or if I could not contact the business? Oh, really? Why would I contact them if I was able to get the service 'purchased'? It is my right as an USA citizen to complain, to seek reimbursement, and to be heard. It is also my right to ask my credit card company to suspend payment from me to them. Please use Groupon as an aware person if you feel inclined. I strongly feel I will not be using this service in the future.

I made a purchase for 3 people to attend the Blue Man group but this purchase was doubled and I was charged twice. I exchanged lots of emails requesting the refund of a purchase that Groupon made alone without my authorization and yet everyone they say that it will not be possible to refund! Great. I'm crazy trying to pass the ticket to not have prejudice that Groupon is causing me and to my surprise on the site I can only see 3 vouchers! As a matter of fact, it is possible that Groupon is a great company and I am not having the unpleasantness of experiencing it!

I ordered two items from Groupon on November 14, 2016 - Mickey Mouse earrings and necklace. They were supposed to be processed within 2 days. It is now November 22, 2016 and the order has not been processed. Groupon CHANGED my order on their backend (so the order that's processing isn't even correct - and I have the receipts for proof), and I have called twice and spoken with Elise (November 21) and Kevin (November 22) and no one can give me any information on the order and they will not allow me to cancel the order even though they can see that the order was changed internally and has not even processed.

On 11/11/16 I purchased a Groupon for a wax service. I attempted to reach the vendor several times unsuccessfully. On 11/15/16 I contacted Groupon and they indicated that their scheduling department would contact the vendor. On 11/20/16 I reached back out to Groupon because I had not heard from their scheduling department. I was informed that the agent had not sent my information to scheduling. Annoyed with the whole process I asked for my money back. The agent explained a refund was not an option because it was past 3 days since the date of purchase. Even though the vendor wasn't responding and Groupon dropped the ball I'm being penalized. After a few rounds of not getting anywhere except another promise to once again send my information to scheduling, I told the agent to keep the money and just close my account. I will never use Groupon again.

Have placed two orders, one for Sams card (have not received anything on that yet), the other on clothes... Henley shirts. On sale 1/2 off. Ordered two, received one. Contacted Groupon right away, had no explanation, but could not ship another and would issue credit. That was good because the shirt I received is hardly worth using as a rag. It is horrible in all ways... no hem, oversize, neck cut go the shoulder edge, material is terrible. What else can I say? It is not worth a dollar, charged 9.99 originally 19.98. I won't even waste the money sending it back. Have deleted GROUPON from all my contacts!

I wanted to start by saying I have used Groupon for many years and have used over 5 addresses on their site. I have never in my years had such bad customer service with Groupon. I recently moved to another apartment complex and when I attempted to ship a Christmas present from Groupon it told me my address could not be found. I have had to contact FOUR customer service representative - two through calls and two through emails with IT and my issues has not been resolved. If anything I am more upset and frustrated.

I purchased 2 Groupon certificates for 2 Monogrammed Mason Jars. It was $ 5 each mason jar. That is $20. When I went to get monogrammed on website purchased from I could not use both certificates at once. I had to order them separately. The first order I placed shipping and handling was $22.90. The second order I placed shipping and handling was $12.95. Why so different. I do not know. It is the exact same purchase (2 Mason jars). So I ended up paying $20 for the Groupon and $35.85 S/H. That is a total of $74.85 for 4 Mason Jars. I looked on the Groupon website before purchasing and it said nothing about having to pay S/H. I figured I would have to, but never realized it would be this much. Very disappointed all around. I will never ever do GROUPON again. It would have been cheaper to buy directly from website, because of the 20% off coupon I could have used. PISSED OFF EX-CUSTOMER.

I ordered something on Groupon as a birthday present 4 weeks ago today. I took into account all of the appropriate time allotments for prepping and shipping in order to receive the product by a certain date. Those came and went with the only update I received on the tracking being "Preparing to Ship" dated the day after I placed the order. After waiting for over two weeks for the product to even ship, I messaged Groupon on their online customer service. I was met with scripted apologies and a joke of an answer for why my product hadn't been shipped: "I'm so sorry for the trouble. Unfortunately, your order has been delayed and we don't currently have any updates on the expected delivery of your product. We are still working with the business to resolve these issues, but at this point we're unable to provide a time frame for the arrival of your shipment."

My experience with Groupon customer support is beyond surreal. I contacted them for help with a merchant (best tours) that has zero customer support as well. This was fri. After 30 mins on phone, agent says he cannot help me and would escalate my issue to a Groupon escalation specialist? I would receive an answer with 24 to 72 hours. Yesterday, I received an email from a support agent who totally misunderstood the issue, clearly did not want to deal with anything negative about this merchant and told me I would hear from the merchant in 3 days. I told her it was a moot point as I had already rescheduled the tour. NEVER did I ask for a refund.

My daughter forwarded me a photo and a link to a GREAT looking Christmas tree and an even GREATER offer for the tree: 7.5 Ft. Dunhill Fir Christmas Tree with White or Multicolored Lights... $179.99 (Additional $40 discount 11/14 (typed in RED) under the price for the tree.) The both of us got together later that evening (11/14) to order the trees before the "SPECIAL OFFER EXPIRED". I clicked the "BUY" button and my daughter did the same on her tablet. Before I completed the transaction, I saw that there was also a Groupon $10 coupon so I went to check it out. My daughter completed her order and let me know that the $40 discount did not show up on the purchase receipt. So I decided to not complete my purchase to investigate what was going on. Well as you may suspect something is SERIOUSLY wrong. My poor daughter's total for this fiasco ended up being ONE HUNDRED NINETY TWO DOLLARS!!!!!

Purchased a High End TV through Groupon last Tuesday. The ad read that they delivered to your door within 48 hours after purchase. It's been a week, and the item hasn't even been shipped! Their trucking company states that it's not even in their warehouse for pick up, so they can't ship, or deliver it. I wasn't being impossible about the fact that it's taken longer than is stated on their wall, but my main tv blew out, and I have relatives coming for the holiday. Groupon tells me that the information that is clearly visible on their wall is a discrepancy, on their part, and refuse to be held accountable for it, but on the other hand are holding my feet to the fire on their "7 business day window" which is in fine print somewhere in their contract.

"I understand you have changed your mind about using your Groupon coupon", said 'Groupon support' in their email response to my complaint. No, I did not change my mind. I wanted the service. I was standing in the salon ready to use the coupon. The salon, however, refused to give me a receipt for the cash I was handing over to pay the tax. There is no dispute with having to pay the tax. However, the business IS required to provide a receipt (and for, especially, cash.)

I purchased a Groupon for a Boot Camp at a local gym. I went to the gym to use it, and they stated that it's not their Groupon and I wouldn't be able to use it. I contacted Groupon via chat and phone and never received resolution. This was the first time I had a problem using Groupon and this was a merchant and Groupon issue, not a paying customer issue. I am distrustful of Groupon now, and felt my concerns were disregarded. I requested a refund but never received it; I didn't even get an offer for a Groupon credit! Not a good way to keep a customer, Groupon! I have unsubscribed from Groupon and LivingSocial, since Groupon recently bought them out.

I ordered boots through Groupon for $25 and I read reviews about the sizing being small so I ordered a whole size bigger than my normal size. And they were very, very tight. Checking Groupon page, I found out this item was unreturnable. Technically, I wanted an exchange and after calling Customer Service, and holding on the phone over 15 mins, and being unable to use the automatic callback feature (the system wouldn't accept that option and just kept looping back to the same prompt), I hung up, dialed an alternate 888 number but the same thing happened. I am a very unsatisfied ex-customer. Groupon customer sucks.

I had my first experience trying to place an order with Groupon today. Their site is unorganized and unreliable. There is no straight track to order and have a product shipped. You deal with Groupon, then the vendor which knows nothing of what is going on with Groupon. The website directs you in directions which cause you to order the same product 2-3 times by asking if you are ready to confirm order. They will refill the overcharge after 10 days. ALL of this before I place the shipping address of a baskets.com purchase. No one can identify the item you ordered. Their system is RIDICULOUS. A brilliant idea that doesn't work. So long Groupon.

Groupon advertised a set of pots and pans for $99.99, but when clicking on the ad for these pans, it takes you to a page where Groupon instead charged $104.99. When I asked Groupon, their response "This deal has been really popular and because we don't have many Groupons left for it, the price is higher for the remaining ones." Well, this is illegal in Texas - it's called false advertising! Needless to say, I did not buy the pans. I'll never purchase anything from Groupon again.

On 28th October I ordered the HP printer ink. I waited a week as it states allow 7 days but after 8 had not received. I emailed them to ask where it was and they said there was a delay and it was only posted out on 7th November. I still have not received my ink and now I have to use the library and pay for photocopying that I urgently need. Had no correspondence unless I emailed.

I discovered on 11/12/2016 that 2 charges had been made to my Groupon account. Thankfully I did not have any current credit card info in my Groupon account. All credit cards were either expired or deactivated, so the charges that were attempted were unable to be processed. On 11/12/2016, I requested that the purchases be canceled, deleted all credit card info and changed my password. On 11/12/2016, I also contacted Groupon to let them know this had occurred. The lady that responded said she would be happy to help me and told me that it was likely I had left my account open on a shared computer and someone else had placed the orders after I left. I told her that I had not left my account open on a computer, that in fact I hadn't even used Groupon since 2013 and I don't have a computer right now as I'm currently moving.

I bought an oil change groupon but it was for the wrong oil changed. I called and ask for a refund, even Groupon bucks were fine. They refused! Saying it was over the 3 days cancellation. So full of BS. I told them I got the wrong oil type for my car and won't be able to use it. They was still indifference and suggested that I give my groupon away! What the heck! Terrible customer services! Keep transferring up the chain and every refusing to give me a refund. Kept me on the phone over 20min and going nowhere. Buyer be aware. Don't do business with these people. Unreasonable. Uncaring. Stupidity for management. No more business for you!!!

Following the frustration of trying to place two orders on Groupon and their system failing to recognize my address (used before and never been a problem) two days of trying I went to eBay and found same items brand new and for half price and the other for a 1/3 of the price... unsubscribing today!!!

Purchased tickets from Groupon for two events on the same day by mistake. Once I realized it I contacted the venue of one of the events to see if they could exchange the vouchers for a different day. The venue states that there were seats available however Groupon would have to reissue the vouchers for the new date. So I contacted Groupon to do the switch and according to them I can't be issued a refund. I indicated that I didn't want a refund. I just want to have the dates changed. Well long story short they aren't going to accommodate me with this issue. I'm very disappointed with Groupon because I really don't think that they value their customers. It's okay to take our money and when there's an issue they don't or claim that there's nothing that they can do to help you!!!

I have ordered from Groupon 5 times. 3 out of the 5 times I was so disappointed with what I received. Whether I received the wrong color or when I returned the item they told me they did not get it back. Well thankfully I made sure to get a tracking number from USPS and they received it but stated they did not. The people on the other side of the line are such liars and scammers. I will never order from this site EVER again.

Placed an order with Groupon for JUS by Julie because it stated it was a 50% discount and when I went to the sellers site to order the product using my Groupon coupon I was told I would then charged an additional $75 for shipping! So technically the company did not offer the "discount" that Groupon advertised! When I complained to Groupon I was told to "read the fine print" that shipping was extra, which I totally expected, however not at half the cost of the product I purchased! I will be disputing this service with my credit card as this is fraudulent advertising!

I have purchased a lot of Groupon from the site and have been quite happy with them. However, the one time I had an issue (simple shipping problem that was not listed in the fine print) I could not believe how I was treated and what happened. I purchased an item for $24.99 USD which went through my Canadian Credit Card at $33.93. The refund they gave was $24.99 CDN. I called assuming it was a simple error. They were extremely rude to me and told me they were only giving me $24.99CDN and I said that's fine as long as it's USD. They said no it's an 'even playing field'.

Ordered a deal on Groupon for auto detailing. Called the company and the phone number was not a working number. Found a possible second number for this company and no one answered. Contacted Groupon via Live Chat. They offered a credit for the amount. That was fine until he wrote that I had only 24 hours to find a deal and buy it or the credit would expire. Will never buy from Groupon again - ever.

Purchased a spa package via Groupon. Tried calling spa, numerous times. No answer. Called Groupon for refund, denied. They claim refund was not asked for within 3 days. They were no help. Now I'm out $$$. Groupon sucks. Don't rely on them for acceptable customer service.

I bought a sky diving coupon in May. Fast forward to August and someone had hacked my Groupon info (I did not have an actual account) and Groupon gave me the run around for hours and hours. Thankfully my bank covered the fraudulent activity but what company allows purchases in some other persons name in another city under a totally different persons name and info on the credit card they use to pay??? You should be ashamed. They acted like I was the one in the wrong and disconnected my call multiple times and never fixed anything. Terrible company and horrible ethics. DO NOT USE AS YOUR CREDIT CARD INFO IS NOT SECURE!!!

I had scheduled a vacation to Key West on Oct 20 for Oct 26th and Oct 27. I bought this Groupon with Diving Key West with intention of using it on one of my vacation days. When I got to Key West, I inquired about the dive on the vendor phone on two separate days. On day one, it was rainy and very windy and the person I spoke to on the phone suggested trying to do it tomorrow. I called back the next day and inquired further about the 2-hour diving experience. I wanted to know for sure it meant getting into the ocean for the 2 hours and told it did not. It only included some video about scuba diving, putting on the scuba equipment and splashing around in a pool, after all it said no certification required, even though I pointed out I'm already a certified open water diver. So I did not schedule it and assumed I would just get my money refunded once I returned home. WRONG!

Bought tickets. Couldn't make it to the show. Try to cancel it to receive a refund & can't. You can only get a refund the day of purchasing. So don't go to them thinking that you can buy tickets Friday & decide Saturday that you don't want to go because you will be out some money... Lesson learned... Never go again & I'm going to let everybody that I know not to deal with them.

When attempting to purchase a TV (new) I noticed that the website described the warranty as provided by a third party. I phoned support to inquire as to why, if this product was new, it did not have a manufacturer's warranty. I did not get a clear answer, but was told that it was warranted by Groupon Goods. I requested a written copy of the warranty, and was told that I could only get one if I bought the TV. Needless to say I told the rep what they could do with the TV. This lack of transparency leads me to conclude, that this company is not interested in providing the information required to make an informed purchasing decision.

I bought 3 Groupon for a restaurant in Bluffton, SC that I was able to visit once and use one of the coupons before Hurricane Matthew hit the area and severely damaged the local community and its businesses. My coupons expired about a week after the hurricane hit and the business I purchased the coupons for had not reopened for business due to damage, flooding, tree damage, etc. I asked Groupon for a refund since I was not able to use the coupons during the time period since the business had not reopened for several weeks due to the hurricane. Groupon's lame response was that they were sorry that the "weather problems" caused me not to be able to use the coupon and there was nothing they could do. I then appealed to higher levels of management and after over a week was told that they would not do anything after 3 days after the expiration of the coupon.

Bought a Groupon for the invisible aligners SmileDirectClub. There is a process you go through before you get the aligners. You would need to take photos and communicate with them before you are approved. I wasn't approved because of my wisdom tooth that was still coming in. I called Groupon to cancel my Smile direct club and they wouldn't let me because it was pass the 3 day window mark of their return policy. Smile Direct Club takes more than 3 days to process information. So its pretty stupid how they have this return policy. Now I'm stuck with something I bought I cannot use. Groupon return policy sucks. Bad customer service over the phone. All they care about is sucking in your money.

Thought do something nice for my fiancées birthday and brought a 60 minute couples massage at Ma'ati Spa! Well, every time I attempt to make appointment Ma'ati has a lame excuse for why they can't accommodate me... They booked or they don't honor Groupon on the days I can go! I email Groupon and they won't refund me! They told me the only way I could get a refund is & I quote "unable to provide the services offered in the deal or if you had a bad experience when you redeemed your Groupon." That's a scam!!! I'm going to write reviews about both companies because I work too hard to have someone take from me!!

Many times the merchants that advertise with Groupon just want to generate more business with new customers. However more times than not for some reason there is a lot of information that is incorrect in even reaching that merchant or maybe not everything is exactly as it was written. So unfortunately you just bought a "groupon" & have to write to (or call) Groupon, communicate with inexperienced customer service reps who usually copy a generic response (that doesn't even answer your question because they didn't read your e-mail) or reads from a script. "I'm sorry for your inconvenience & (if you are within a time frame) I'll see if I can refund your money", that almost never is a refund but a credit so you need to use Groupon.

I ordered a kettle that stated it was in stock for quick dispatch and expected delivery in 5-10 days. It also stated that I should receive a dispatch confirmation. After 9 days I requested a dispatch confirmation of the product and was told that there was no shopping advice for it that I should give it a couple of days for the item to arrive. After 2 weeks I asked for confirmation that the item was shipped and asked where it was and was told that in the fine print it stated it would take 3 weeks to arrive (which I could not find anywhere). Then after 3 weeks I requested someone actually look into this and was told that this product was unavailable for dispatch. They offered a refund or Groupon credits (of course I requested a refund). It took them 6 days to process my refund and then told me it would take 7-10 days for the money to show in my account. So basically Groupon took my money for almost 6 weeks in total and I have nothing to show!!!

Bought a voucher, and because unable to make an appointment, business not returning call after leaving a message to call back, and they don't answer their phone. So I ask for refund, Groupon said that l can't have refund because it lapsed 7 days already of buying the voucher. I told them it's not in the fine policy to book within 7 days of buying or you don't get refund. Later, they agree to refund but only Groupon credit which I insist that they should give my money back. Been passed with so many customer service, and still waiting and it's nearly 4 months.

I was told by Groupon after two months of inquiring and could not use Groupon because it expired. I complained they were not responsive, I was told to "read the fine print". Like a friend said so the "Screw You Print". Yep. He told me to write a review. I used Groupon 6-10 times a year, I have one massage left and I am closing my Account. I hope the stock goes to zero. This company is awful.

WARNING - DO NOT buy G-pass tickets from Groupon. I purchased tickets the second day they went on sale. Only 120 tickets were sold up to that point per the online website when ordering (although a manager said hundreds were sold), and was given almost the last row for seating at the venue. Called MULTIPLE TIMES, was lied to repeatedly saying Ticket Master was responsible for the seating arrangements when in fact Groupon is.

I bought $17 vouchers for Metal printing which turned out to be use only on USA site and it was costing me $20 shipping so I requested for a refund but they refused to refund the amount. Customer support personnel told me they only do refund for local deals within 3 days. I am from Canada and USA voucher is not Local at all. This was my second time dealing with Groupon and First one was even first. I order jewelry and waited for a month but no luck receiving it. When I investigated, It was never sent out to me and nobody cared to tell me that products are not even available to ship out. I would never use this site ever again and waste my time.

The Groupon experience was a complete nightmare for me. As I should have guessed, inferior and/or struggling companies are represented, so the websites are frustrating and outdated. Three different sites kicked my Groupon code out over and over again - some added each attempt at purchase to my cart, so if I hadn't noticed, I would have been credited for one item and paid for the others.

Lately, had some issues w Groupon. Few days ago spent some time w them as they charged my card for $19, though I used promo code and on my purchase page it showed I owed $0. Thank God. They resolved this issue. I still could use Groupon and they are supposed to return money to my credit card. For time spent on the phone with them??? I got nothing!!! The latest issue is pretty big. Somehow they messed up my two accounts and two emails (I didn't even know I had 2 accounts as I didn't open a second one). I bought tickets for Halloween show (Groupon was expiring that day). It said my Groupon was ready to view/print. Next day I received the email (by the way, I received emails about this issue on both my email addresses) that they had issue with my card and couldn't charge it, and that they would try again in one day. I went to my account the same day and made sure my card was updated, and it was.

I tried to access my Groupon account after not using it for awhile. Chrome filled in my password automatically, but I got an error message saying the password was incorrect. I clicked on the option to reset my password, whereupon I got an email saying I didn't even have an account. When I tried to open a new account, I got an error message saying I already had an account with my email address.

Most of the support people are from India. They have no understanding of barely anything that's going on so you won't get a resolution. Everything I returned for any issues, was returned to me as a Groupon credit. They force you to use the app again. I tried to use it and everything I bought was automatically refunded back to them. So I was NEVER able to get or use my money. I contacted them for 3-4 months straight they would not assist me over the phone saying "a concern specialist is going to email you. We can't help you, you just gotta wait until they feel like emailing you and helping you."

Groupon sucks. I bought 2 vouchers for a spa service. The salon decided you can only use it the first time, aka new customers. I asked if I could get credit for what I paid and pay the difference, girl says no. I email Groupon asking for a Groupon credit to use on another item or service, they tell me no. Basically my money has been stolen.

I purchase a deal of 2 tickets to movies & $100 dinner gift card. I went to redeem before it expires at the end of the month. Now they said I was suppose to redeem it when I bought it 2 months ago, which it never said that. I read every fine print! Now they said I lost it & cannot get my $ back!! People need to know that it's a scam!! And I cannot talk to anyone from the US only the Philippines!!!!

I bought 3 sets of 36 psi tire pressure caps. When they arrived 1 set only had 1 in it. I had to get a refund because they could not replace the 3 missing which was fine. I thought I have a extra. I didn't install the next set of caps until 20 days later. Had a bad cap that leaked air, no problem I thought I would use the extra 1. Bad also. Called to get refund or replacement. I was informed that 14 days have passed, nothing they could do. So basically anything you buy has a 14-day warranty. Never again will I buy from them that I expect to last past 14 days.

I ordered a bed frame and only received the sides and bottom without a headboard. It came incomplete. I called Groupon and they said it would take 48 hours to receive a label for return and a few additional days to send it back and three additional weeks to get my refund. What kind of illegal ** is this? Groupon sucks and has the worst customer service. Amazon is much better with customer service and delivery of right products, they don't make mistakes like Groupon. Groupon sucks because they don't sell you what you ordered and will make it very difficult to get your money back. I hate Groupon! PS: I bought this bed for my daughter and ruined my surprise. Groupon, YOU SUCK!

I ordered a dumbbell set and received 5 of 6 dumbbells. I was offered a $7 refund for the missing item. (Really? It's a set.) I stayed on the phone and heard many people tell me "I'm sorry." And I was offered a $10 Groupon credit. Worst customer service I've ever experienced. Worst online purchase ever. I will never buy through Groupon again.

After having a heated online chat with mypix2 about their online sales tactic, I looked for an avenue to complain and found this site. I was SHOCKED to find a review on this company exactly as my very own. It was as if I had written it myself. I had the same experience. I bought vouchers for canvases for my business. I ordered them. The order stated it would take up two weeks. But The order confirmation stated 5 weeks! When I emailed them to inquire, it became 60 business days!

I ordered tickets to a haunted theater event and when I went to redeem them the event was sold out except for one time slot. I redeemed the first voucher with no trouble but the second voucher showed invalid. I called customer service and after 20 min they told me to call the vendor and gave me the number. The number went to a mailbox that was full. When I called back and spent another 20 min they told me the resolution group would contact me in five hours. I told them that this didn't work because the last spot would be sold out. The rep argued with me and said "well what do you want me to do". Are you kidding, I want this mistake fixed.

Look... I know you are probably PEED like I was but you gotta settle down before calling. If you ruin it for everyone else it would be a bad thing for ALL. Yes, I was pissed and it took me over 20 replies from their idiotic customer service replies and many hours to get this number. When you call VERY NICELY ask if they can connect you to Groupon's extension. And be NICE to their front switchboard. Remember you are pissed at all the other idiots you dealt with and not this person that will TRY to help you.

Thanks for reading about my problem. Thanks for caring. I was looking for deals for hotel accommodation. Groupon Android App accidentally made the purchase for me while I was just checking the details. They withdraw my money in an instant and they told me that the refund will take up to 10 days. I've got my refund after 2 days but I am not happy at all as it was $30 short. It seems that GROUPON is waiting for the right moment to refund money when the exchange rate gives them some profit. It is a scam. I didn't purchase anything but they earned $30 of my money. I think it is a scam!!! They have the capability for instant withdrawal and sending instant email confirmation but they need 10 days to return money. Of course if they do that there would be no money to earn.

I ordered a couple of Calvin Klein perfumes and I was supposed to have the items delivered in 3 weeks. When I did not receive the items I called their Customer Care number and seems like they were on another planet. The response I received was all BS. I just canceled my order and the account with Groupon. Advise to stay away from this fly-by-night company.

I purchased a massage through Groupon and attempted to schedule an appointment with the merchant over a period of 9 days. During this time, I twice contacted Groupon to inform them of the problem and was told to give them 72 hours to try to get in touch with them. They too had no luck, so I requested a refund from Groupon and was told that I would have to get the refund from the merchant even though my Visa paid Groupon. I filed a dispute with Visa. In the first place, Groupon should stand behind its merchants and secondly, the supervisor at Groupon should not have lied to me about them having received my payment for the service and NOT the merchant. Bye bye Groupon!

I bought two vouchers for a restaurant that has 16 locations in NYC which is advertised. When I got the voucher, it was only good at 2 of the 16 locations. I emailed Groupon to tell them of this issue. I got two responses apologizes for the delay. Then I got a response telling me that they could only help me with 3 days. So basically, it was impossible to help me because they took more than three days to get back to me. How ridiculous a response is this!

Groupon is too good to be true. It's a scam! I ordered canvas pictures from one of their partnerships, Mypics2, on July 10, 2016. On their website it said delivery would be 8-10 business days. When that timeframe passed they told me it will now be 45-60 business days due to a new processing procedure. When 60 days were up now they told me they could not give me a timeframe... come on... what a scam. I contacted Groupon and they told me there was nothing they could do. I will never use Groupon again and will discourage anyone that is interested in them.

I have been a regularly customer of Groupon making several orders per week. In the beginning, the merchandise was arriving timely and met my expectations. Within the last couple of weeks, the merchandise have been delayed or canceled. I would contact Customer Service to only be told that they ran out or because of shipping, sometimes merchandise is damaged or lost.

Tried to purchase a Groupon with 4 different accounts and 2 different credit cards and each time got an error saying it couldn't be processed. No other explanation was given and customer service was no help at all. I hate this website and I will not be using it again.

This was the worst Groupon experience I have ever had and I am very hesitant to ever make another Groupon purchase. I arrived at my hotel at 10PM after a 4 hour drive and was told that they didn't have my reservation. The hotel said Groupon is supposed to call the hotel 24 hours in advance to reserve the room and they have "had this problem before." When we called Groupon, they said the charge didn't go through on my card and the order was canceled. Immediately after my purchase, I got a call from my bank about possible fraudulent charges (they said they call for all Groupon charges because they have so much fraud). We determined it was a legitimate charge and they removed the block.

I purchased a AA (DS) Casual Leather Handbag on May 5, 2016 for my daughter's birthday. It was delivered on May 10, 2016. My daughter's birthday was July 10 and unfortunately, she did not like the color of the purse. I said I would exchange. I contacted customer service on July 27th and they said it had been over 14 days and the purse could not be returned. OK. Fine. I decided since I could not return the purse - or get credit, I would use it. This was the end of July - still a brand new purse. I used until the beginning of October when I noticed that the strap stitching was undone and the braid that was holding the strap to the purse was no longer holding the strap.

I have ordered a service online. Tried using Groupon for cleaning vents and ducts unlimited with 83% discount offer, full unlimited service for 1 unit $40 and 2nd A/C unit $49 total $90. The guys came in and charged me and said what I pay thru Groupon don't pay there and they will come and charge me in person via credit card. And they checked my furnaces and said all clear, no issue, looks awesome. I don't need cleaning and they wrapped up their equipment.

I am crying, I have spoke to 8 people in the last two days, and have had my card charged twice. I found an x box on sale from 250 to 200, refurbished. I jumped at the chance to order it. I placed the order with a 10 off coupon making the order come to 200 with shipping. I get an email saying the order is declined because my credit card didn't match the person I was shipping it to (it was a gift for my fiance).

I've been buying pots, pans, flatware, curtains and rods for the last several months in anticipation of this impending divorce. The restocking of the finally found 'separation' house was going smoothly, with the hundreds of Groupon dollars spent, until I found out the curtain rods were too short for the windows. Barely literate support chat personnel couldn't adjust, replace or swap rods to fit windows. Lesson learned... when buying crap from Groupon, expect the same kind of service... crap. Love this divorce **... 23 years down the drain with 2 beautiful kids to count as my greatest accomplishments. Medusa has risen.

I placed an order through Groupon and for some reason they put my order on fraud detection and never contacted back. I send them enormous emails but this company was least bothered to respond. I contacted their Call Center. I don't know what language they were talking. I could barely understand him. All the customer service guy was trying to do is make me say YES. I complained to him about the emails I sent with no response and he was least concerned to be apologetic.

I purchased a $100 Bluetooth Speaker as a Groupon Good through the merchange Unlockblock, owned by Money Talkz LLC. The package required signature upon delivery and even though USPS should have checked for ID, someone signed and stole the package while I was at work. Unlockblock's fine print states that they are responsible for following through with the delivery of the product but after much difficulty contacting them, they stated that it's my problem and I should deal with USPS. I have several tickets open with Groupon to attempt to get a refund but am often sent to overseas customer service and get default answers such as "work with 3rd party merchant". Groupon runs the Groupon goods store and needs to have some skin in the game to help ensure the merchants do what they promise and need to provide refunds when customers do not get their products.

I recently just booked a wine tour with Groupon. I have many complaints about the service and experience I had. Initial when I was looking for a over night trip, I knew I wanted to stay in Niagara Falls. I found a Groupon that stated "1 night stay at the Old Stone Inn, and 3 wine tasting experiences". I thought I was getting an amazing deal for only $154.00, so I booked it. When I received my credit card bill a couple of weeks later, I was surprised to see my $154.00 turned into $220.00. I assume the price that was advertised online was in US??? This surprising is not my complaint! A couple of days before heading down for my mini vacation, I decided to call the hotel to confirm if I needed to plan ahead and book any of these wine tasting tours.

When I found Groupon, I thought what a great idea. Unfortunately then I tried to utilize their service. It is horrible on goods. Goods are shipped via Federal Express to the local post office for delivery. It does not work well at all. It is considered delivered when it hits the local post office leaving you to wonder where's my stuff. But, unlike many other online retailers, they make you interrupt your neighbors lives by asking if they've seen your stuff, ask your building personnel if they have your stuff and check behind bushes or other hiding places where your goods may have been placed. This is ridiculous.

Groupon offers a coupon for 4 at "La Patagonia Argentina" in NW Miami. This coupon costs $44.00. It is supposed to be a $42.00 savings for what should be a "Parillada" for 4 people plus 4 small side dishes of approximately $3.00 each. In the dinner menu, each Parillada costs $16.95, they do not say if this Parillada is for 2 or 4 people in the menu, but if you ask they will tell you it is for 1 person, but could easily feed 2. Bottom line, what they do give you is TWO $16.95 Parilladas (not 4) plus 4 small side dishes. This has a value of $45.90, not $86 as advertised in their add. On top of that you end up over tipping, because you based your tip on the advertised $86.00 and you only got $45.90 worth of food. It was a definite rip-off.

Today, I spent 4 hours to try to buy a smart watch as a gift to send to VA from FL. They could not process the transaction. 4 times with 2 cards (both cards were verified and clear to be used), Then one $10 groupon points was added to another $10 and still they could not process the order. Finally 3 hours later, the order went through, as a gift, but they sent the gift notification to the recipient 4 days before!!! No surprise there. And then their $20 of groupon points were not even used! Making the total be much more than anticipated. I cancelled. Never will use Groupon again. The girl, somewhere in Asia, could not care less and just said, "ok I'll cancel your order." No customer service from any Groupon agent/rep. Cheaper in the end from Best Buy or Amazon (they deleted the entire transaction. Unable to see old tracking info).

I tried to purchase 2 tickets to the Trans-Siberian Orchestra performance as a Christmas gift for my grandson, but only 1 ticket processed through. When I realized that I only got one, I tried to find their customer service number so I could call and cancel. No number could be found but the website took me to a "Help Wizard" which walked me through so I could submit a request to cancel. A week later I went to follow-up on my refund and actually found a phone number. I called and they will not refund because it had to be done the same day of purchase (which I did) and they did not show that I ever tried to cancel. No help.

Basically Groupon is selling fake Apple power adapters for MacBook Pros. Such as: Adapters that: have different circuit boards which are simplistic, much lower quality than the OEM versions. Have the T-end of the MagSafe 2 connector of low quality, overheating and creating short circuits. Have the ground wire internally cut (it's just to trick the customer). Have improper heat dissipation, causing the adapters to overheat. The temperature of the T-end MagSafe connector reached 203 F when I burned my skin (tested with an infrared thermometer afterwards). Groupon should be careful not to sell fake items that can cause fires and burns, and that have improper voltage regulation.

I made a purchase on Groupon for iClear (an orthodontic practice in the Atlanta area). I was told by the orthodontic office that I am not considered a candidate and that I should contact Groupon for a refund. I then contacted Groupon as I was told by the orthodontic practice and they assured me that they will refund my money onto the card that I have on file. I switched banks almost two weeks prior to contacting Groupon for a refund. I switched from JP Morgan Chase bank to Bank of America and I also updated that information in my Groupon account. Unfortunately, for some strange reason, Groupon proceeded to have the refund sent to my old account, which was officially closed at the time.

I bought a Groupon for Chicago Line Cruises last Thursday as a gift for a friend to use this Monday with her friends from Sweeden who go back home on Tuesday. My friend received the email with the voucher but no Order Code. I immediately contact Groupon.com and their poor Overseas Customer service kept telling me that the problem would be solved in 48 hours. 48-hours later I still have no code and they keep telling me they are on it and do not understand I need the code in the next hour otherwise I cannot use it. I feel Groupon is irresponsible and borderline thieves as they charged my credit card on Thursday and I have no merchandise or service voucher for my money. Their practices ARE UNACCEPTABLE.

I purchased 5 tickets at $20 each, reduced from $45, for Steve Miller Band. I received an email to "be patient while our representatives locate your seats". Two days later I received an email that said the offer was no longer valid. I just talked to customer service that said I did purchase the tickets. I said I know, but you sent me emails that said the offer was no longer valid so I want my $100 back. Needless to say I'm out the money and the concert and they are out another customer. Groupon never again.

Bought a Groupon for a friend. The vendor never showed up. When I bought it, I used a first-time user coupon. Groupon gave me Groupon bucks, but now I am not able to use the first time user coupon. I asked if I could get the first time user coupon reactivated - first through email. They said it is just like a grocery store coupon. My reply was, if I am at a grocery store, if the product is not available, they give me the coupon and ask me to come back later... Then I reached out via chat. Asked her if I could get it back in a nice way. The lady said "No, you will not be able to get it back." And ended the chat within 5 seconds. I was just typing during that time.

Order garden shed from Groupon. It says it take 10 to 15 days for delivery. 5 days later got email "your order has been dispatched." It's been more than 1 month. I don't know where is my order. I got tracking no. in the same email. When you tracking your order it says tracking no. doesn't exist. Call customer care around 10 times regarding my order and always they said next couple of days. Even I asked for refund they saying 15 to 20 days for refund. Worst service. Never recommended anyone to buy expensive stuff from them.

I purchased a Pro Spin Brush for Perfect Skin - Face and Body on August 18th, 2016. The shipping was the only thing quick about this experience; shipping took 4 days and I received it on August 22nd, 2016. Once I opened the box, I realized it didn't come with batteries and I procrastinated for about a week before buying batteries. My product had either gotten damaged during shipping (the shipping envelope and box it came in were in perfect condition and not at all "damaged") or I received a defective product; either way, it didn't work and I wanted all $25.88 back I had spent on it.

To keep my story short I'm only going shorten what happened over 3 months before the concert. On July 1 I purchased 4 concert tickets. The representative told me I could print them the next day when the deal ended. I kept getting a connection error when I tried to print. I emailed the first time Groupon. They told me they could not locate my email. A few emails later I had to email my receipt and screen shots of my Groupon account. They found my account but told me to wait 24 to 48 hours. The third time wait a few weeks. After the fifth, sixth, I lost count email and still no tickets. They explained there was a venue changeable. The tickets weren't available yet. I got suspicious and asked for my money back. The answer was no and to wait till Sept the day before the concert. They would only be at that time not before. The day before the show I tried to print tickets. The screen didn't have a tab to print.

I purchased a Fitbit Flex on the Groupon app. I have been wanting one for a long time and the deal was too good to pass up. When I received the Fitbit the clasp that closes the band around your wrist was missing. It had everything in it but the clasp. I sent two emails to customer service regarding this issue and never heard anything back. I finally called customer service. I was told that they cannot just send me the clasp and there are no returns. My options were to keep it as is and basically purchase a clasp from somewhere else or return it. Why would I go purchase a clasp I had already paid for with my order? Returning the product and most definitely will not be using them again.

I was warned don't do Groupon! "Why?" I asked. I was told the customers were not quality clients. Boy, were they wrong! The clients were amazing, it was GROUPON that was the rip off!!! Terrible customer service and zero help in promoting your business. They just want you to give away your services plus discount the heck out of it. Don't do it business owners. You're just giving away your product for a few customers and hopefully GROUPON will pay up, but they will have all kinds of reasons they don't! Groupon beware!

I am a senior woman and had ordered several diffusers. First one... no problem. Second one was not even the one I ordered. I looked on Groupon's site to try and even find the one that was sent to me. There was not one like it. I called Groupon. Trying to understand the first person was frustrating. I told him I was having a problem with his accent that I needed to speak with someone else. He said I couldn't speak to anyone else. I hung up. Called again tried to tell the second person my issue. She said sorry that I could reorder the same item. I asked why I didn't get the one I ordered to begin with and asked to speak to a supervisor. She told me to call back and hung up.

Groupon is scam. I tried their service 2 times and lost my money. Their search is not city specific, you run the risk of buying a service, which maybe in a different state. Their location search is useless.

I ordered a Groupon wine deal for $65. When I went to process it, I found out the wine company would not ship to my state. I cancelled. Groupon charged my bank account immediately for the $65 and now tells me that it will take 10 days for the credit to show up on my bank account. Can you say "cheat"? This action should be investigated by the FTC.

For several months now I have not been able to access the "my groupons" page on my account. I have been contacting Groupon's customer support over e-mail since that time. Every time they first tell me to do all this technical stuff like update my browser, delete my cookies... Well none of that has worked and when I get back to say that does not work they either stop communicating with me or tell me their tech team is on it and then I do not hear back. Other people are able to get their groupons on the same computers I can't so I know it is a specific problem with my account. I have told Groupon this several times and I get ignored. Since this has gone on for several months I have had groupons expire and I can't use any of my groupons without having Groupon send me attachments to them.

Well I ordered a Magic Stick on the 2 of September only to receive an e-mail on the 6th stating that my order was being processed for shipping. Checked the tracking says I will receive it on the 16 the by end of day... I forgot mention that when I ordered it, it stated 2 day delivery. SMDH. I will not be ordering from them again. It was my first and last time.

If I could give negative star ratings I would. I ordered a California King mattress from them and my original payment did not go through. I received no email from them stating if there was a problem with processing the payment, so I contacted customer service. I tried live chat, no one was available, tried calling, the phone just kept riding, so I emailed them and they responded an hour later telling me to contact my bank. I contacted my bank and they told me that my card was declined and that the payment was canceled so I should try to make the purchase again, which I did. The second time around I had no issues making the payment, I received a confirmation email for 1 mattress set and thought that was the end of it. I woke up the next day to a second confirmation email for a second mattress that was processed at 1 AM which obviously I did not make.

Groupon's customer service was awesome with my case!!! They were kind, friendly and very open to help. I wish all customer service from all companies behave like this!!! Coupons were created to make your life better and Groupon guys knows how to rock it!!! I will get coupons with Groupon's forever!

Groupon's Customer Service is non-existent. I purchased a Groupon for a canvas print with a specific photo in mind. When at the site to create the canvas print, I was informed that my photo does not meet the requirements and will not work. When trying to ask Groupon for a refund, there was no way to get in touch with a customer service representative to explain my situation. It is risky to purchase a Groupon for anything custom made.

Groupon had a coupon for a Motorola 360 watch that I tried to buy with 2 days delivery. It is now 4 days later and the watch I ordered will be delivered on Monday August 29. A full 6 days passed when they stated it would be delivered. Normally, I would not be too concerned, but I am traveling and so I will not be available to receive the package that I bought and will not be returning for several days. The issue is that Groupon stated 2 day shipping when I placed the order, but the reality is they are shipping it on a 10 day schedule. I would have never placed the order if I would have known that they cannot ship for 10 days. In my opinion, Groupon flat out lied in their ad. It seems they never had any intention of meeting the ship date they stated in the ad.

I swear I wish I could give them negative stars. I purchased 2 items on Groupon and had to order on this company's website, which I went ahead and did. They sent me 1 broken item and not even the correct item and the other item was not even what I ordered. I have emailed this company, facebooked this company, Facebook messaged this company and called this company without any response. According to others posts on their Facebook page, this seems to be par for the course. What kind of racket are these people running???

The only reason I am writing this review is because of how upset over how the whole Groupon system is setup. Let me explain. So I own a business that helps with back pain. What we do is very different and innovative. So, I decided to try Groupon to get more traffic thru the door, and for more folks to try our program. First off, I was not able to setup the ad post as I would like to. I wanted to put something with "back pain" in the title, but they wouldn't let me because it's "against their editorial style". So, instead they just put "Personal Training sessions". The title is crucial, because we are not a gym, but were in part portrayed as one.

My wife and I purchased a Groupon hotel room night at the Lancaster Host Resort in Lancaster, PA. After driving for most part of the day, we arrived at the hotel at 8 pm (EST), all set to have a shower and get some sleep. To our utter shock, we were told by the Front Desk, that they were not receiving guests, as they did not have AC or running hot water. They could not call us ahead of time and warn us, as Groupon had not shared our contact details with them. We were now asked to contact Groupon and ask to be booked at another hotel. It was 8.00 pm EST. We called Groupon and the agent at the telephone number 1-888-664-4482 heard us out and said that she was unable to help, as she was from another department. She said she would transfer us to the 'Getaways' department. She did, and we got the voicemail, which said that they were closed for the day.

I had purchased a phone from them that was not very useful in the US due to it being a Japanese phone and not having the right bands to operate at 4G LTE. I wrote a review pointing this out and they censored it. I guess they don't like to let the cat out of the bag when they're trying to deceive their customers! It is highly unethical what they did and I will never trust them again to provide me a quality product. TERRIBLE!

I purchased 6 bras from Groupon. They were late arriving. Then after only wearing 2 of them twice, the under wire broke through. Then 2 of 6 bras were 3-4 inches smaller than advertised and unwearable. All of the 4 that I could wear the under wire broke through within the week. Groupon said all sales are final no refunds or exchanges. Will never use again!

I am very aware that Groupon states when you make your purchase that you have 14 days to return your item. I understand that if you decide you don't like the item or if it doesn't meet your expectations. However, the item I purchased says very clearly that it has a 1 year warranty. The item is still being sold and clearly still states that it has a 1 year warranty. It stopped working after 5 months so I contacted Groupon and received an email stating that they on allow 14 days for returns so there is nothing they can do for me. That is leaning towards false advertising and I won't be making any further purchases from Groupon.

Today I found out that somehow 3 of an item was ordered instead of 2. Since the items will not be sent until 8/24 I thought there would be no problem canceling 1. Not what I was told. Will have to wait until I receive the item send it back then wait till they get it then wait till they refund me. Was on the phone for over a half hour. They have lost a regular customer.

All you people can understand what is my problem when reading below which I have sent to their customer service. I'm glad finally I got some response and thank you for that. How many more day's do I need to wait to get my package? If I can get this before 24th, then it's ok to ship to the address I provided, if not please refund it to my credit card which I used to purchase. Also I would like to point out some bad experiences when I deal with your customer service people and I think you can share this with your management to show how bad is your customer service. I don't remember or they didn't mentioned their name who assist me, but see below how they respond to me.

I purchased one item on groupon goods department, and it said in policy it was able to cancel within 2hr after the purchase. However, I was try multiple times to cancel that order in that 2 hours, the system said "cancel fail, try it again" within that 2 hr, and no one answers my call during night and early morning. I keep trying to contact them, and when they finally reached me back, they said "item was in transit, no way to cancel or refund, sorry." Really??? Forced to ship me without any option after I made the wrong order. They even told me "feel free to give the item to other recipients" without give me refund. It's free for them but not free for me. What a funny reply from the customer survive.

I purchased a Groupon for laser hair removal ($900+). The company I purchased the laser hair removal from never responded to me, I left them three voicemails trying to schedule an appointment. I contacted Groupon for a refund. They said they would refund the $900+ in Groupon bucks. I asked if they could refund the money directly to my credit card. I still want laser hair removal (which is quite costly), but from a company I know and trust. Groupon said they would look into it. I have since contacted Groupon four times with no response. Apparently I'm stuck with over $900 in Groupon bucks??!!! Based on Groupon's customer service, I never want to shop with them ever again! I've just made a $900 mistake. If I can give any advice to anyone, DON'T PURCHASE ANYTHING FROM GROUPON, unless you already know and trust the company you're purchasing from.

A charge from Groupon for $36.00 appeared in my bank account. I have never done business with this company. I contacted them to try to get details of the transaction and they accuse me of creating an order under some other account and forgetting about it. I have explained in 12 email replies so far that this is simply not the case. I suspect someone has compromised my debit card number and have canceled the card and reported the fraudulent charge to my bank to prevent more Groupon charges for something I didn't order. Groupon continues to reply with emails phrased like the following: "Unless and until you place we will never charge from the customers. Please check from which account you placed the order by mistake and get back to us, so that we will cancel the order and refund to your card."

Absolutely shocking company. Was promised a rug that didnt come for over 4 months and was told that it would be with me any day now. THEN 4 months later still no rug and when I email Groupon they don't reply anymore. The initial replies promised a refund if the rug did not arrive. I am still waiting for my refund years later!!! Very, very angry.

Bought a carpet cleaning voucher. Advertisement says it is in Central NJ which is where I live. When I called to make an appointment I was informed that the company does not service my area. After contacting Groupon, I was given the runaround about receiving a credit. After back and forth for a few days, they conceded to a one-time credit in Groupon Bucks. Bad business procedures.

I bought a tour (Symphony tour in Dubai) from Groupon. The Symphony tour was unhelpful and outright rude and wasted one day of my trip. Groupon did not do anything because I shopped from them 7 days prior to my cancellation. But I had to buy it 7 days prior as the tour was on the last day of my trip.

Groupon has a deal to pay $60 for 4 15 inch by 15 inch Banksy canvas prints. Once you pay you get a voucher with a code to input on the UK site where you order the actual prints. Well, there are up charges galore. Even when I didn't use a single up charge the option to get a 380mm print which is 15 inches charged more. So the site wanted to go with 250mm which is not 15 inches. Confused? So was I. Even when I input 250mm and zero up charges, after I selected the 4 prints my total was over 200 bucks. So what exactly is the deal? Very misleading and false advertising. Glad I canceled the order cause you only have 72 hrs to do so. I will never use Groupon again. No loyalty to customers and misleading ads. Shame on you Groupon.

As a new user of Groupon I supposed (at my own peril) that there would be a reasonable return policy particularly on high ticket items (almost $4000.00). I ordered a very expensive TV from an unnamed vendor on Groupon. 4 hrs. after the order was placed I discovered that I had ordered the wrong model! I was told it was too late - that I couldn't change or cancel the order even though the order is not scheduled to ship for another week or so! I am desperately trying to cancel the order but have been stonewalled by Groupon. I am trying now to intercept the order and was told by Groupon that I have to wait until the order ships BEFORE they can LOOK INTO it. I can't believe it. I plan to refuse delivery but don't know if I will get my money back. Beware of this site because the return policies are not standard and some sales will be final upon placing the order. I plan to report on the outcome of this. I'm praying that I won't lose $4,000!

I was under the impression that my card was only been charged once to get a hotel in Vegas. Once my paycheck hit my account it was drained because of Groupon double charged me. I called customer service and dealt with two horrible agents. Finally I had to call back from being hanged up on. I finally got to speak with a reasonable person, although I thought I was getting my refund back I am getting Groupon credit. I am going to Vegas for the weekend for my birthday and Groupon took my paycheck from allowing me to do things once I get to Vegas. I am never using this app ever again and telling everyone my experience. I am horrified that this happen to me then trying to solve the issue is even more chaos.

Groupon's leadership needs to take a class on customer service. Your organization has zero competency with this component of running a business. If you don't have customers, you don't have a business. Today you lost my business, as well as 5 people in my office that have been waiting anxiously for a purchase that I made. Placed the order on 7/20/16. Have not received order, as of 8/4/16. No information available when I click on "track the package". Customer service was not able to provide ANY information at all. Did the live text, email, and called by phone - for multiple DAYS. No one was able to assist me. Called today, and they refunded my money... which will take 10 business days to be refunded. Still never received my items, and received no explanation. It is clearly apparent that this company does not care one ounce for their customer's satisfaction.

I have bought OtterBox phone cases for my iPhones before from Groupon and never have had any problems. This time when I went to buy an OtterBox phone case for my iPhone 6 for me and my wife. On their display they show OtterBox commuter and OtterBox defender for $18.99. When I went to get the OtterBox defender, the price change to $26.99 so I called Groupon company and told them what I found and told them that was false advertisement. They more or less said that's just the way it is. Take it or leave it. Needless to say I left it. I asked to speak to a manager, but the same person came back online and said there's nothing that they can do and I told them that I would be writing a review and it wouldn't be good. That didn't seem to bother them either. So if you're going to buy from Groupon just be careful of what you see. As they say, if it looks too good to be true it probably is.

I ordered a gift for my mother, being promised it would be to me in two days. Well, after I received it nearly two WEEKS after promised. During this time period, I contacted Groupon letting them know of my discontent. I return it immediately, did not even open it. I receive an email two days later saying that it started its process and it should take around 5 days and then I would be credited in up to 10 days. Ridiculous, but I could handle that. However, on the tracking information, it indicates that my return was received two days after I received the email saying it was going to process, so I figured everything was fine. I was very wrong. I go on the Groupon page to get more information about my return through the FAQ section. I learned that apparently they do not have record of the return despite the fact that the return is showing up on my Groupon page and I have received an email with tracking information about it.

I ordered a set of 22 glass bowls currently on offer at Groupon for 22 euros. Arrived in very poor packaging and 2 sets completely broken. Very poor quality and no response from groupon. Brought it to attention of courier but said not his problem. Impossible to get response from groupon. Will never order again.

7 days shipping after ship is date. 2 days said packed and ready to ship. 5 days later it was shipped. 2 weeks is unacceptable. I could have ordered it from amazon for $2 dollars more.

Groupon sent me a coupon (this happened twice) and when I tried to use it, there was nowhere on the order form to put the code in. I tried the chat button and by the time someone came on, chat had closed for the evening. When I put "Where do I enter the coupon code" nothing comes up in their help menu. The "need more help" button just loops you back to the same stupid help page. There is no customer service contact button. Is it just me, or is it odd that the free shipping starts at an order amount of $34.99 and I ordered $34.98 so I would have to order just one more thing to get the free shipping. It used to be easy to order, now it seems like the coupons are just lures to get you to the order page and everything is directed at getting you to order more.

I purchased tickets for a soccer game, Bayern Munich vs Inter-Milan in Charlotte this past Saturday, July 30th from Groupon Live. When we arrived to the game, 4 out of our 6 tickets did not work and we were unable to enter the game at all because it said the tickets had already been used. We printed these tickets at my apartment 5 minutes before the game and there is no way anyone else could have had them, so clearly Groupon or whoever they obtained the tickets from sold these to more than one person. We did not get to attend the game at all as we did not want to split up the group and 4 of the 6 were unable to enter; this was a total waste of the $28 we paid per ticket.

Groupon has the worst Customer Service ever! In early July I ordered a nice cell phone charger in the color Blue. I was sent a Black one. Called Customer Service to complain, talked with a female representative with a foreign accent who tried to tell me how young I sounded! She then proceeded to help me re-purchase another charger and I received a 2nd charger in PINK when I specifically stated to her I wanted a BLUE one. So now I have 2 phone chargers I do NOT WANT! Groupon is not a reputable company and lacks integrity. Do NOT BUY from Groupon!!!

I was a victim of fraud. I had over $1,600 stolen out of my account by purchases through Groupon. My bank told me to contact Groupon to get the money back immediately. I spent over an hour and a half on the phone with 3 different people because I continued to be hung up on, which in itself is absolutely intolerable. One lady told me I was asking too much to have the money put back in my account immediately. I ended up getting an email a few hours after my extensive phone conversation with a bunch of rude, unhelpful people. Now I have to call all the places to which I paid bills and stop payment on checks which will probably end up costing ME money. I have used Groupon in the past and was never dissatisfied but you best believe I will never use them again and neither should you!!!

Before reading these reviews, I put up an offer for my marriage official services and I received one message from a prospective client. She never called me back to confirm an appointment and I went to log in to my new account and found that my passwords don't work. I have changed it now about seven times in a range of difficult to simple to remember, and nothing brings it back up. There is no customer service number available and they sent me a survey to tell them how they were doing, so I gave them the worst review I have ever given a company. I am wondering if the client saw the reviews and thought I was associated with this company and freaked out. It's probably good that I can't log in. This company is never getting my business again. And it's also a good thing that I told her to hold off payment until we met.

Groupon needs to improve their web feedback. I placed an order on Sunday and by Wednesday the website said both processing and shipped on the same page. Then I received an email on Friday saying that the package was ready for shipping but had not shipped yet. It took a whole work week just to process the order before shipping. This is unacceptable when companies like Amazon can get my order processed and delivered to me in 2 days (Prime member). I ordered a similar product from Amazon then canceled it because Groupon was cheaper. I placed the order on the same day and the Amazon order was shipped, received, and returned before Groupon even started the shipping process. Unacceptable!

Unsupportive and unhelpful customer service. The existing loophole in their methodology for redeeming groupons - i.e. a customer is supposed to give their groupon number at the time of booking, and there is no guarantee that they'll be provided service later when they actually go to get it - made me waste over 3 hours, I lost the money and got no service.

I had ordered 3 concert tickets for $60 for Bristow Virginia and I ordered them off of Groupon back in April for July 31 and when I went to print off my tickets the week of the concert it said that they were refunded, pending, expired. And to top it off somehow the tickets changed to being in Atlanta. I called to talk to customer service 3 times. 2 times I was hung up on. And then asked to talk to a supervisor. I was placed on hold for 20 minutes to be told that there was nothing that they could do. Not even give me my money back. This was the worst customer service that I have ever had to deal with.

I ordered a vehicle maintenance deal on Groupon that was then cancelled under the premise that my payment didn't clear. Rather than provide this information immediately, Groupon had me wait three days before confirming that my payment had not gone through. I was advised by their customer service people that in the event of payment clearance, I would not be able to refund the deal and as a result I couldn't shop elsewhere. A complete and utter joke. Avoid at all costs. Joke of a company, joke of a system, and joke of a service.

I ordered a fire stick on July 9th. On the 12th of July I received an email that it is ready to ship. @ 2 weeks later, Nothing. I called Groupon and demanded a refund. This was the First and Last time I order from this company.

I ordered some bras from Groupon, not knowing that they send you the wrong size it's on you. I ordered my size according to their size chart and they arrived way too small. I chatted with someone representing their company and was told that in the small print it is clearly stated items including undergarments were listed as all sales final as they can't be returned after being worn. Well unless I was trying to impersonate a man there is no way I could wear one of these things. I however cannot return them for the correct size as all sales were final on this item.

I purchased a Groupon for Vera Wang perfume for my mom for Mother's Day. When I didn't receive it, I checked the order status and it said "Delivered". I contacted Groupon and informed them that I did not receive the perfume I had purchased. They replied with an e-mail stating that I should check our apartment's community mailbox and I informed them that we do not have one in our building. They replied that, as a "courtesy" to me, they would issue a one time credit to my account but that they would not be able to do anything for me in the future if this happened and that I should provide a better address for them to send my packages to. I found this quite bewildering because I rechecked my receipt and I had indeed put my HOME ADDRESS on the order. In any case, I just chalked this experience up to being helped by a snarky rep in a bad mood. I then went back to the product to repurchase the perfume.

I ordered multi packs of both the Clarisonic replacement heads and replacement Sonic toothbrushes. The Clarisonic heads fit my Clarisonic but do not vibrate as they should - no scrubbing motion at all. The toothbrush replacements lasted one week and the brushes were completely worn out and all the color was gone from the bristles telling me the brush was done. When it came time to use the products I had ordered it was past the 14 days they allowed for replacement. These were advertised as Clarisonic and Sonic products - FAILED BADLY. No recourse when I contacted them about these defective products -- past your 14 days and no refund or replacement even though the products were OBVIOUSLY defective.

I was looking on Groupon for hotels in California. I came across one for a 2 night stay for $295. While on my phone my 8 year old comes over and hits the purchase button. Well I didn't have the 295.00 for the purchase so the transaction was denied. I called that night and spoke with Groupon and told them to cancel that order, it did not go through. I wanted to make sure that they would not try to put the order through again the next day, as I would have the funds in my account.

After waiting for three weeks I never received the product I ordered. So after 12 business days I sent an email to Groupon support which reply was that they will direct me to a Groupon's good representative which never sent me an email and when I called their answers of where is the package were really confusing. They told me the package had some issue in the shipping process and they didn't know where it was. I told them I just want a refund so I can go ahead and buy a tablet case in other place. They only told me that I'll receive an email from a Groupon's representative. So far I have lost money and time.

Placed an order over a fortnight ago to arrive in "7 working days". 11 working days later and still waiting... No reasonable assistance from Groupon to resolve issue but more than happy enough to take my money! Don't take my word for it, check out **, **, consumeraffairs.com and many more.

Was previously satisfied with smaller purchases but should have gone with my gut feeling!!! Made hotel reservations in January via Groupon for the Aliante Hotel in Vegas. Around February 20th I called Groupon to cancel the reservation which was more than several weeks in advance of the deadline to cancel, and was informed by a representative that the cancellation could only be done online. As directed I went to the site and canceled the 4 days $350.00 hotel reservation as instructed by pressing the cancel button adjacent to the order and awaited my refund as informed per the system.

I purchased a Fujifilm Instax mini 8 Instant Film camera in Groupon recently. However, I just received the film instead of camera. I instantly called the customer support of Groupon, their response disappointed me. They just want me to return the item back to them and give the refund. But, the price of this camera has already increased almost $10, I just want them to reship it to me. They refused to do that and found an excuse that the item is not available (actually not). I hope no one will have the same experience as I have.

Someone compromised my account and ordered stuff and my baking was charged... I called them to inform them of that and they basically called me a liar and said I did the order and can return the product when I receive it... Needless to say I never got the product that I never ordered... It was done an hour before I called and they kept saying it's beyond the time frame so they cannot cancel... WOW. My card was compromised and all they cared about was keeping the money. I called my banker, canceled my card and filed a fraud claim. 2 months later the charge appears again and the bank said the merchandise had enough proof I made the purchase so I filed another claim... am still waiting to get my money. I WILL NEVER USE THESE ** EVER AGAIN!!!

I am a merchant that at this time has to use Groupon to fill a few seats during our busy season. I am not reviewing Groupon but reviewing its sense of entitled customers. Groupon's customers are by far the worst customers that walk through our doors. Like mentioned they have this sense of entitlement because they have this voucher from a third party group and don't understand we just use them for advertisement and not affiliated in any other way. They demand more, call more, want more discounts, and think they are owed more even though they rarely look at our website and know what we offer. They refuse to read our clearly stated terms/fine print on our deal and it is somehow our fault when they don't get their way?

Ordered a fast charger on June 30th 2016 and the USB to go with it. I received the USB the next day, July 1st 2016. Today, July 7th 2016 the status of the item was still being packaged and not out for delivery. I called customer service looking for my item that was paid for and the representative stated that they had a problem with the vendor in which they get the item for so they would not be shipping it out. But my question is when was I gonna be aware of that? How can you keep someone's money and not ship or try to locate the same item but from a different vendor? Now I have been on hold for 18 minutes after I was put on hold after asking to speak to a supervisor. Someone picked up the phone and hung up. DO NOT DO BUSINESS WITH CROOKS. LEGAL CROOKS.

I purchased a laptop from Groupon on Friday. On Tuesday I went to log into my account to view the status of the order and my login would not work. I figured it was my password, so I clicked 'forgot password' and it did not recognize my email address as a valid account. I started a Chat from their website and explained my situation and apparently they deactivated my account because when I purchased my laptop I used my mother's credit card. They did not try to contact me, no email, no call, no alert when I tried to sign in.

I use to love Groupon. However the last two items I have ordered items from Groupon they send them to the wrong address. They won't refund my money. I can't regain the product or the money. I am so frustrated I had to delete my account. FY Groupon.

First I have to admit Groupon does offer some great LOCAL deals. Just be sure when considering a deal on an item, Google it first. Many times I have found the item cheaper online. Now for Groupon Getaways, I CAN NOT warn you enough! Make sure you not only thoroughly read but PRINT every word that's on the ad & fine print. I thoroughly read it but didn't print it and found myself paying an outrageous deposit fee at check-in, in addition to the Daily Resort fees & taxes I had already paid. The hotel stated it was because I had booked through a 3rd party.

Please be careful when buying concert tickets. We purchased tickets to a show as a gift for our parent's 50th wedding anniversary on June 28th. We gave them the gift on June 29th and while they were very surprised and grateful there was a conflict and they would not be able to attend the show as they will be out of town. I called on the 29th and today (June 30th) and was told I could not get a refund for the tickets. The concert is in August so I am not trying to sell them back the day of the show. The fine print said I could only cancel the day of the purchase.

My sister in law uses Groupon all the time and I figured I would try them. They sent offer for national pizza chain as being a local deal. I click on the deal and list the basic of the deal with a big green buy button at the bottom of screen. So I purchased 2 deals not realizing that there was more information below buy button. I received the vouchers almost immediately, that is when I discovered they were only good at one location 83 miles away. I immediately cancelled order, it was less than half an hour after I purchased. Received email stating could not refund because it was past the time frame and all they could do was a credit on the account. How can 30 minutes be outside the return time, their website said I had one day. Today I found a deal I could use most of credit on, I then took my cc off profile and unsubscribe them. I will never use them again.

Put the order in (Android kids tablet) on June 17th and was shipped on the 18th. Received the product 6 in 6 days. Work great. New in box. No issues.

I ordered a Roku streaming stick from them back in late May, logging in with my FB account and paying with my credit card. The next day I tried to check the status and they told me my account was deactivated. After a month of trying to find out why, I received this email: "Hello, for the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed. Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company."

I ordered a set of 12 -2" Clarissa Hair Rollers. Upon receiving (shipping took much longer than expected) I discovered Groupon had shipped the incorrect product, I received 6 -3/4" hair rollers and 6- 1" hair rollers. I called Groupon Customer Service and was told a return shipping label had been sent to my email and I should drop the package at the nearest post office. I could expect a refund in approximately 2-3 weeks after Groupon had received the package. I was put out that the Groupon Customer Service Representative never offered to exchange the incorrect product for the product I actually purchased but due to the extended shipping time I was not sure that was an option.

I ordered headsets on June 7th, it is June 22nd and my item still has not been shipped. And there is no customer service you can talk to. I emailed customer service 6 days ago and today and received the same generic answer that they are looking into the issue and get back to me soon. Never again will I order anything from Groupon once I received my item or my money back. I will cancel my account and delete the app.

I saw what I thought was a great deal Groupon for a 2 year subscription to Zoo Books. Expected delivery time was 4-6 weeks. Placed the order on 4/18. As of 6/7, nothing had arrived yet so I called the vendor who said they would get back to me. 6/21 no product, no update, no response. I call again and this representative states that the order was only processed when I called on 6/7 because my Groupon order was never processed (in spite of me having a screenshot of the confirmation AND having the Groupon code deactivated). Now it's going to be an additional 6-8 weeks for delivery. It will be the end of summer before I even get the first subscription when the product was ordered in early Spring. Ridiculous!

I ordered tickets to a concert, printed tickets of computer, got to venue and was told the chairs you had were too tall so I would have to rent chairs. Got up to where you go in - there were no chairs and they acted like who told you that. I talk to the venue information Dept 3 hours before I got there so this came as a surprise to hear "we're not selling chair." We couldn't bring in blanket so we're we suppose to sit on the bare ground. So I called Groupon to get a refund. They denied my claim.

If you are owner of a small business do not create deals on Groupon! It is a loss of time and money! I have a restaurant and try the deal. I have to give customers a 40% discount (recommended by groupon) and then Groupon take 50% of the deal. It mostly brings customers that are looking for deals, that don't leave tips and that don't come back. Because this customers is only looking to eat cheap. The money I was getting do not pay the cost of the food. Do not use groupon if you have a small business!

Beware Groupon is now allowing their customers to get scammed because all they care about is making money not the quality of the product they sell. I was given a Groupon for MOTORSPORTS LAB exotic car driving experience, What A SCAM. When you sign up to buy the thing online it does not provide you any of the "FINE PRINT" from the company providing the service, Like the asinine liability fees and suggested extra tipping fees suggested by the provider, additionally the numerous liability waivers you must agree to or be charged exorbitant charges in the several thousand dollar range just to drive a high performance vehicle. Cancellation fee insurance, and on and on and on.

Purchased peacock table. Still not shipped after days cited in listing. Ordered same table from Amazon. Days later already received it. Groupon item still not shipped. Call customer service to explain my issue. They hung up on me!!! Never again, other purchases same story. The item at Amazon was $6 less!! Beware of Groupon RIPOFF!!!

I made a few purchases during May 2016 and had to return most of them each for various reasons. Poor quality of products/or wrong items sent: quality of sunglasses I ordered were disgusting, with some golden colors on the frame was coming off. I ordered a sunglass which they never shipped- checking with them after 3 weeks, I was told maybe some inventory issue, etc. but it was never communicated to me neither was reflecting on the website. I ordered a dress, on opening the package I figured they sent me a complete different dress. Had to reach out to customer service again!! Denim Bermuda was ordered in size 9, sent a wrong size, so again reaching the customer service for return. That was about the quality and product service, let's get to another disgusting experience because of not maintaining their records correctly.

Booked a room on Oceanfront Nags Head. Date was 5-17-16. Had a family emergency and had to cancel. Rebooked for 6-14-16. When I called today to see check in time, I was told it would cost 139.00 more! I was very sick dr. said I can go. I cannot afford this $270.00 a night. Was told Groupon will not refund my $129.44. Will NEVER use Groupon again. I know the rates go up but cancer prevented me first date. Will send dr's note... but they said no. So no vacation and out $129.44. Sad day.

Very bad process. This is the only organization who uses email address for account details. There should be phone number, order number anything but I don't know who suggested email address. I ordered couple of items from them but they provided wrong tracking number for which I have been struggling to track the item. They are good for deal and coupons but not for sale or any other merchandise.

This morning, I purchased a Groupon deal for get a $20 Kohl's gift card for only $10. It went through because I saw it on my Groupon page, but couldn't access it because the link wasn't there. Contacted customer service and said just wait for the confirmation email and that my payment is being processed. When I tried to log into my acct about 8 hrs later, it won't let me, which was weird because I was able to access my acct 8 hrs prior. I even sent a 'forgot password' request and the reply that came back said I do not have a Groupon acct!!

Ordered blue topaz earrings in 14k gold, buy 1 get 1 free leather belts, received 2 buy 1 get 1 free belts, no earrings. They said they sent me emails with return labels, but I have to wait until they get the items they shipped by mistake before I get my refund. So for their mistake I have to print labels, go to the post office and wait and hope they give me a refund. But for all this they will give you 5.00 credit.

I have bought 3 Groupons for Home Services and all three were a negative experience. The first one never showed for their appointment. The second showed and I ended up spending $120 more because he couldn't perform the services I paid for without doing another service. The third service called an hour after our appointment time and cancelled and I had taken a half day off of work. I tried calling the owner six times and he has yet to answer the phone or return my calls. When I called Groupon to let them know about my experiences, they really didn't seem to care and would not allow me to leave a review for any of these businesses.

I don't usually leave review comments online but I strongly felt that I need to share my horrible experience with Groupon service. I purchased a hotel deal Groupon yesterday ($1500 deal) using my Visa. But after 20 minutes, I decided to use my Mastercard instead so cancelled the original deal and purchased another one. Today, I checked my credit statement and the cancelled deal was refunded but missing 85 dollars! I thought it was a mistake and called Groupon to figure out. After experiencing two hung up calls by call center for some reason and wasting almost 1 hour, I was finally able to talk to a Supervisor.

I purchased a framed picture. For some reason my building returned the package. So I called Groupon and they told me they would refund the money to my account in 10 business days. So I ordered and paid again for the product. This time I got it, but they never refunded the money to my account for the first order. It's been 2 months already. I contacted their customer service and they told me that they did refund the money, which is a lie. They stole my money. I feel very disappointed.

I purchased a Groupon coupon for a romantic birthday lunch with my partner. A five course meal in Perth city. When I paid for the Groupon, it came out of my account twice so I rang them to say it charged me twice. They refunded me the second charge. Very excited we arrived and handed over our Groupon coupon. It was rejected. There were lots of people around and we were getting funny looks. I gave them both Groupon coupons, knowing that one wouldn't work. But both of them were declined. The money had been taken out of my account. I waited outside the restaurant and rang Groupon immediately saying what happened. The lady said they will log the call and get back to me within 24-48 hours.

Groupon cheated me when I book the hotel. They told it's more the 50% off on the deal but when I do check in the price was less, if I go direct. The price was less, my question is why they are cheating to the customers booking with Wyndham Garden Niagara Falls hotel, which is worst hotel I ever saw. They didn't cleaned my room and I saw red stains. I told the counter staff. They didn't help me. I told Groupon to refund my money but they refused. Attaching the photos. Thanks and please help.

On Saturday 21/05/2016 I ordered a set of Tower Cerasure - 3-Piece Frying Pan Set - All three sizes from Groupon. I will say that the delivery was fast and the goods were delivered on Tuesday 24/05/2016 and opened the package to find that they had only delivered 2 of the 3 frying pans. I immediately logged onto their website and logged a dispute to tell them that the delivery was short 1 frying pan as the 2 they had delivered were the same product as in the pictures and requested that they send the missing frying pan (which was the largest and most expensive of the 3).

I bought an HD antenna from Groupon on 5/16. I received tracking information and to my surprise the item has been in "preparing to ship" status since 5/17. I contacted Groupon on 5/22 to ask them to contact the seller to see what the deal is. I've not heard back from Groupon since. I'm so irritated. I've never had a bad buying experience with them before but this is ridiculous. I called again today and the woman on the phone told me to call back the same number I called to get her. Groupon has gone downhill. I used to be able to talk to someone in America that understood what I was asking and talking about. Now when you call Groupon you talk with someone in India that has no idea with the issue, has no idea with Groupon and doesn't help out at all. I'm beyond disappointed with Groupon. I've used it for years but am done! Sticking with Amazon from now on, never a bad experience with them!

I booked a getaway and didn't receive a confirmation. So I re-booked the room. Upon check-in with the Sheraton Four Points Niagara Falls, the check-in clerk informed me that I had 2 rooms. I asked her if I could cancel one room, and she informed me that I needed to call Groupon. We immediately did and the support staff told us that there was no problem. Upon arriving home, we checked and sure enough we had been charged for both rooms. Several calls have been placed to both Sheraton and Groupon. They are both giving us the runaround with both parties saying the other is responsible. Sheraton knew that Groupon would not be cooperating. They could have offered us the vouchers that came with the other room like the restaurant vouchers and casino money. But that wasn't offered to us.

Despite I have warned them not to save my credit card details, they still do so. They have also processed various purchases while I surf their web page without me having confirmed final order and there is no agreeing debit money from my card. I have tried whole day to make contact with them to deal with the problems. No response and they cut off the phone. No response via email and no details of their offices addresses being provided.

I have an account with Groupon.com. Lately I couldn't access the "My Groupons" page after I login to my account. I contact their support. First they don't understand what is the problem even if I sent the the screenshot to show the problem. Later they told me that is browser problem and tell me to clean up the browser history. After I told them I've tried different browsers, IE, Chrome, Firefox, then they told me that it is problem caused by their server upgrade. They say it will be fixed in 48 hours. Now, one month already passed and I still couldn't access to "My Groupons" page. I'm so disappointed with their support. I'm going to delete my account with them and don't use them any more.

I purchased a voucher for dancing lessons. I was unhappy about the way in which the classes/times etc was being run. I submitted a complaint to Groupon which they passed on my personal and private details to the merchant. This is a BREACH of the privacy laws and of course the merchant rang me. The merchant made the experience awkward and of course it was not pleasant when I returned. They assured me my concerns would be addressed. Which they were but I was treated like an alien. Good job Groupon for a blatant breach of the law. When I rang Groupon to discuss I felt like I was talking to robots who could not converse nor understand my concerns. Groupon's comment: "This is how we do things here in Groupon." You have got to be kidding!

Purchased a manufacture refurbished Vizio 55" Full-Array LED 120Hz 4K Ultra HD Smart TVs in Groupon. Product was shipped in bad shape. First of all it was not refurbished by the manufacturer. It was done by some third party. Product does not have the manufacture box, user manual and there were lot of visible scratches in the TV back panel. It looks like the previous owner wall-mount the TV and the panel has some unremoved sticky stuff here and there. Overall, it was poor buying experience. Contacted Groupon customer service and they were not very helpful. I am going to return the TV. Will not recommend Groupon.

When attempting to use the redemption code for Hometown Harvest (the title is rather misleading) GPNBCDXU, I was told that they do not deliver to my area. I proceeded to offer a list of other zip codes but had no luck with those either. I admittedly neglected to click on the hyperlink in the fine print listing the very limited # of zip codes they deliver to. I brought the issue to Groupon and was told there was nothing they could do because of the disclaimer. I believe the least they could have done was to have offered a credit but that was not done. When I initially brought the issue to them, they asked for a list of items such as dates, communications, etc which now seems like a waste of my time if they are just going to refer to the fine print. I will not be taking advantage of any more deals Groupon offers. There are so many similar deal sites these days that I will not miss it.

Don't use Groupon unless you can afford to lose your money. I did not get what I paid for and they refused a refund. Luckily it was a small amount but be warned.

The Fitbit was purchased February 25, 2016. By May 3 the Fitbit no longer worked. Groupon was contacted for further instructions on the defected item. And I was told since it was not within the 14 days after purchase there was nothing they could do "sorry". Do not buy Fitbit from Groupon. It's a bad purchase.

I have spent hours now attempting to talk to someone regarding my recent purchase. I ordered an Apple certified 10 ft lightning cable through Groupon. What I received was a piece of junk that says "made for... designed to connect with..." But it immediately follows it with a disclaimer regarding Apple not being responsible for the "operation of this device or its compliance with 'safaty' and regulatory standards." Please note the misspelling of safety used on the packaging of the product. My unsuccessful attempt over several hours and several phone calls to get the product I ordered sent to me has been extremely frustrating. I do not want a refund and have to go repurchase an Apple certified lightning cable all over again, because I was told I could not be assured I would not get the same product I just received that is not really certified.

Purchased one of the swag bags they had on offer which they say you had a chance of getting an iPhone 6. I was not expecting to get a phone or any other one of the large prizes they boast but the least I expected was the ** items they did send would be in working order. I got a selfie stick which was bent in the middle and wouldn't open and a lost keys key ring that doesn't work. This was the deluxe bag so can only imagine what rubbish the other one contained. Don't be fooled by this "swag bag" con. They will put whatever crap they have lying around into a bag and take your hard earned money and laugh all the way to the bank with your money. Groupon.ie should be ashamed of themselves to associate with them and god knows we buy a load from their site but not anymore.

I've used Groupon a number of times for restaurants and hotels but only recently placed an order for items to be shipped. I previously changed my address on my credit card to my current one but unfortunately that doesn't change your shipping address. After placing an order I looked at my confirmation email and noticed it was going to the wrong address, one I no longer live at, and quickly tried to take action to resolve the issue. When I attempted to do so online as instructed I was unsuccessful by fault of the website itself. So I simply tried to cancel the items and reorder them with the correct address. Also the website did not allow me to cancel the items and was at the mercy of the site (phone customer service was closed 9pm on a Sunday). I also emailed customer service hoping it could be fixed that way, but to no avail - it would force me to call the next morning.

I ordered a Rachael Ray pot and pan set. After 10 days went by my order still had not shipped due to a price reduction? which I did not receive a refund or credit on. So in tracking the item it took another 5 days to leave for delivery. 5 more days and this item arrived to my daughter as a gift for her Birthday. But instead of a call thanking me for the much needed pots and pans she sent me a picture of Doggie steps. Even the inserted packaging slip said Rachael Ray Pot and Pan set. So now where I got so upset.

I ordered 2 Serta mattress sets which was over $1200. I read on their site that delivery would be in process about 2 days after ordering. I contacted customer service and told them that I was moving on the 2nd of May and that I need to change my delivery address. They told me no and that the mattresses would just be returned and I would eventually get a refund. I sent 3 more emails asking why and got the same response. I called 3 times after delivery company said that my shipment was due to be delivered on the 5th, but that they needed to verify with Groupon my new address.

I made a purchase for a getaway in Tahoe for a Saturday night. Once I reviewed my email I noticed there were two confirmations instead of just one. I contacted Groupon and they immediately stated that it was my fault. They were completely unhelpful and continued to put me on hold and run around the fact that it was a computer error on Groupon's behalf. I have never been treated so poorly in all my online experience. Not only were they unhelpful but I am now financially responsible for the extra booking mistake that they had made. I will never use their service and will continue to share my experience with others. Whatever happened to customer service. Such a horrible experience. Shame on you Groupon.

Being a new expat to Malaysia I didn't realise the difference in consumer treatment between here and the first world. Basically there is NO consumer protection and GROUPON take full advantage of this. I should have been cautious after I bought a restaurant voucher and the restaurant kept saying, "No, we haven't started this deal. Come back next week". Luckily I got hold of the owner at another restaurant and he honoured it - reluctantly.

I received a Relax Rite massage Groupon as a gift but from the start had trouble viewing it. I reached out to Groupon and asked for help with the voucher as all my other vouchers were available but this one. I did not hear back until after the voucher expired and it's been a slow back and forth on their part in responding to me. I still do not have access to the voucher even for the paid value because it is still not available for view and I have sent all of the screen shots from all of the browsers and still they insist it is me. Even though my other vouchers are fine. This can't be an ethical business practice.

Beware of Groupon. I ordered two fitbits from them recently, as a gift for my parents. Imagine my embarrassment when they informed me they'd been sent empty bands. They now refuse to send me the trackers. In all honesty, they have offered me a refund if I send the worthless bands back, but it's very frustrating spending time on speaking with customer service, mailing it back, and waiting for the refund, in addition to having to find a replacement gift. What is truly concerning is that they are still selling this item online, yet claim to have no items to send me. So, are they lying to me or are they still sending empty bands to unsuspecting customers. This was my first Groupon purchase, and will be my last.

Bought a deal for frozen yogurt. Went the next day, the business is closed. Right place, right location, etc., etc. Bldg is gutted, phn disc, website defunct. I tell Groupon. They refund me "because I'm within the 3-day grace window" and do nothing else. Um, no. You refund me because the business is a lie and you take the deal down. A WEEK later the deal is still up. I submitted the evidence to Google and Yelp. Both took less than 24 hrs to verify my "claims" and post the business is closed. But a week later Groupon still has the deal live. I've written them three times. They won't take it down. Now that is STEALING. That is CRIMINAL. I will never buy from them again.

I placed two orders with Groupon back on the 13th of April. On the 22nd, I still had not received them, so I tried to log into my account to find any details. Well I couldn't log into my account. So, I had to Google "Groupon" for a phone number, because it is nowhere to be found on their website. When I spoke with customer support they told me my account had been closed due to suspected fraud. Not once did Groupon try to contact me by phone or email. Such a poor customer service in my opinion. This was just a way of avoiding having to give a discount by coupon code.

I bought tickets through Groupon to take my grandchildren to the Ringling Brothers Circus. They were advertised as being in the 100's section or the first 4 rows of the 200's. The vouchers would not be available for viewing until the day before the performance. When I finally got to see where my seats were, I found that they were in the very last row of the 200's section. The 19th row!!! It was much too late to ask for a refund especially after promising 4 young children a trip to the circus. BEWARE, THEY LIE!!! When I went to view the promotion after I found out where my seats were, I saw that they had changed it. The seats I bought were later advertised in the 200's section but NOT when I bought them.

If you call customer support they can not help you. All I needed to do was change my billing and physical address. Customer support 101 can't be done on phone. God forbid you are not tech-proficient because they talk to you like your stupid. They claim conversation is being recorded which I doubt because I was jerked around on phone for half an hour then transferred to another extension that couldn't pick up because they were closed. When I called back all customer support was ended for that day. If I did that to a customer I would lose my job. I am going on a vacation that has already been paid for. After that I will not ever do business with such an ignorant, arrogant company!! Whatever you're suppose to save not worth classless experience. If you research you can get same or better deal. Most electronic merchandise refurbished with weak warranty. Never trust any company with extremely poor customer service.

On April 4, 2016 I purchased One Microsoft Office certification bundle. I attempted to redeem the coupon with Simplilearn. This was the response for Simplilearn website: Coupon is either invalid or not found. Since that date Groupon refuses to acknowledge the validity of their coupon and insist that I force Simplilearn accept their coupon. I am very frustrated at this point and seeking a refund of my $29.00.