Groupon Reviews

I booked a river cruise and did not receive an email notice. So I booked the cruise with the cruise company (it cost 6 cents more!); I then found out that Groupon sent the notice to my unused email account. I tried to call... No NUMBER! So I emailed them... Boiler plate response "we can't cancel this charge". Had to go to my credit card company to dispute. I'll never use Groupon again.

My wife and I bought a ride on car for my 3 yo son in July on Groupon at almost $400. Upon delivery, I contacted their customer service right away to advise that the toy was not 100% functional (there are 2 speed levels and one was working on and off). Today is October 24th. Between July and October, I contacted them several times and got the same answers: either they have a "dedicated Team that will look into that" or "is my problem fixed?". They even asked me for a pictures of the item they sold... To me when I look at the situation, I clearly understand that Groupon does not want to solve our issue, they simply want us to give up on asking them to fix a technical issue with the item they sold to us.

We bought horse rides for our child, but could just now use the Groupon, due to an injury soon after purchase. Needed an extension now, since it expires this week, and we could only now start using it. They flat out refused.

I purchased 3 cotton leggings. I should have known they would be badly made by the price, @ $15.00. However, I couldn't imagine that two would tear by the time I'd worn them around 5 times. Shoddy, inferior product.

Purchased a Groupon for entrance into a corn maze. Groupon policy is you always get the purchase price unless stated in deal. Was informed by the company the deal was only good for entrance during a small window of time on weekends. Even though the price and events are the same every day. Asked if I could use the purchase price toward full price tickets that day, was told Groupon wouldn't allow it. I could pay full price and get refund from Groupon. Contacted Groupon and was told this was a live event so they did not have to honor the purchase price and no refunds. Told them I would contact my credit card. Suddenly they have a trade in program, told them it would not be needed as my credit card had refunded the money.

I've been using Groupon for several years and with every year their customer service gets worse and worse. They no longer have operators answering phones. Your only options are life chats with the rudest, nameless, faceless robots or via email. If you contact them via chat, be prepared for the 3rd world service. If you contact them via email, you will get nothing but auto response. Your problems with Groupon will never be resolved and you will never see your money. Because of family problems, we did not realize that 1 of our Groupons expired. We contacted Groupon via chat and had the most awful, uncaring agent who absolutely refused to even consider helping us. We know that last year other family members were helped by Groupon customer service and their expired Groupons were applied towards new purchases. Apparently, Groupon policies have changed.

I purchased this product Dell Latitude ES5410 on 9/23 it arrived 10+ days later. Each day from purchase counts toward your returns time window. I tried to contact Groupon on day 1 to return because although they charged me $149.99 plus shipping & handling. They delivered the cheaper advertised ES5400 $119.99. I cannot get through to their company for a refund or to even talk to an agent. Each attempt is met with a message of "oops their circuits are busy". It is classic bait and switch. I will never buy Groupon ever again. I encourage others never to buy from them either. They need better return policy, better quality assurance policy and better communication platforms for these complaints. Groupon is a rip off!!!

I paid close to $50 on 2 items which I haven't received! I always get my items from others like Macy's and Amazon and other places and I've never had a problem until I shopped with Groupon! Terribly dissatisfied! I want my money back and I know I won't get it.

Ordered several items, 3 weeks(!!!) later, I still have not received one of the items. I call them and they can't explain why I haven't received my items. There have been no shipping updates from FedEx or Groupon, states the label has been created for shipping two weeks ago and Groupon has no idea where the item is?! B.S. I've used them several times and it's always some issue. Fool me once, shame on you; fool me twice, shame on me. No more Groupon, no more! Taking my business elsewhere.

Bought a Groupon for a hair salon service and services are modified once arrive. Now told I ask for something different. Not so! Seems to me it was a downgrade services not an upgrade. False advertising or never get credit for what you purchased. Most expensive service this Salon offered does not cost $100 that I paid. Service company never scans or collects Groupon. Isn't that double dipping or fraud practice. I understand the fees that are involved in offering a Groupon. I should not be penalized. Misrepresentation of services period. Fraud!!!! No receipt given. Paid 45.00. Groupon number **. Paid additional $55.00 for gloss and single color INSTEAD of highlights... Original purchase ton more work. Rip-OFF.

Highly recommend NOT getting involved with Groupon. Customer service reps varied the information and instructions over 2 years of dealing with voucher redemption. Customer service did not support the business cancellation policy although they even put it in fine print. Groupon customer service would give refunds to customer for ANY reason at ANY time even if they had violated fine print or had an excellent service but complained with incorrect information that was proven to be incorrect. When they bought out LivingSocial, they pulled mobile apps for redemption without any notice, then pulled pc login redemption without notice, then had no customer service reps readily available to call. And no link for Groupon site redemption. Worst customer service that I have dealt with in 24 years of business. Regret ever using them.

I will never use Groupon again. Be very careful of the "fine" print that is worded very poorly as to deceive its customers. They make it impossible to refund your money (even if the vendor agrees to do so). The vendors on this site tend to be low budget as the quality of the service is typically what you pay for. There is no real discount with this site- just low budget service at a low budget price. Be warned in investing any money here. I know I will never purchase anything from Groupon again.

I recently had a voucher expire and I wanted to use it as a trade it. I have not been able to do so. Groupon will only provide support via email or chat. I don't want to use the original Groupon because the service I purchased it for has gotten TERRIBLE reviews- 66% Customer Satisfaction on Groupon and much worse on Yelp. They aren't letting me trade in the Groupon and I have to keep contacting them through email or chat and no one understands the issue. I won't buy anymore Groupons. I am thinking of starting a class action suit.

I ordered two pairs of earrings for my daughter and myself in late September. I never received the order even though it was supposed to arrive in five to ten days. I tried to call Groupon, and to my surprise they do not take customer service calls anymore. I had to go through customer contact through email. I pretty much was sent a generic, copy and paste response, that had nothing to do with my issue. I have tried to contact them two more times asking if someone can please call back to resolve my issue. I tried to contact the seller but there is no contact information on them, even when I Google them. I will never use Groupon again. They pretty much stole my money.

I received numerous invitation only emails to order Regal Cinemas eGift Card thru Groupon at a discount. I placed my order only to receive an email stating my credit card information needed to be updated or to use a different card. I checked my card & it was good. I placed my order again to only receive an error message again stating to either update my credit card or use a different card.

Groupon has Bed Bath & Beyond coupons you can print out. One of them was for a 20% off, In-Store, good till the end of the month. I printed it out, took it to the store, they scanned it, and told me it had already been used at another store. Seriously? Thankfully, BB&B honored the 20% off anyway. THEY deserve the 5 star rating. Groupon gets a big fat F for putting 'used' barcodes out there.

I have been burned twice by purchasing Groupon for a service. When I went to redeem it, the business had closed or never existed. When I try to contact Groupon, they make it impossible to get ANY ASSISTANCE. No customer service by phone. Website is not user-friendly. I HATE GROUPON. Don't be made a fool of like I was.

I have not been able to purchase Groupon for the past 4 months. Every time I try to make a purchase I get a "sorry but we were unable to process your order." I have tried to live chat with Groupon customer service numerous times but after they give me suggestions on how to fix the problem they sign out of the chat. They never wait to see if what they suggested worked... And of course nothing has worked. I have tried numerous cards, browsers and even created a new account... All with no luck. I'm done with Groupon!!

I ordered a special rate through Groupon for 26 wks. (6 mo.) for the Dallas Morning News. After the time expired charges continued on my credit card without any authorization. I contacted the News and spoke to a supervisor (Veronica) that stated Groupon authorized the charges, not the newspaper. She stated the order was done through them, and they had the card info. etc.

I was buying a Groupon. I had a promo code that said it would work. When I pulled the trigger to buy it (2 actually), I was told that it would not work. Two days later after buying the Groupon at regular price I get a message saying that I have a promo code waiting for me at the exact place I already bought and used a Groupon for and for the same services. Groupon would not refund the difference and lost a good customer. CS just gives you generic answers that really have nothing to do w/ what you have said or feel. Most places that offer a Groupon will give you the Groupon price at the store w/out having to buy it from Groupon. Do that instead, Groupon doesn't deserve your business.

I recently visited the Natural Beauty Spa. I was very impressed with their services. I however, was not impressed with the way in which they conduct business. For example, I purchased a Groupon for their services in the amount of $41.00. I believe that it was the manager that took care of both myself and my co-worker. He informed us that there was a tax of $9.00. When I informed him that $9.00 should not be taxed, he responded that he was charging us taxes on the original amount of their services. In other words he was charging us taxes on the original prices. In addition, he insisted that we pay a $15.00 gratuity fee. This facility should not be in operation if they are going to scam people. What a rip-off. I will never go there again and I have been in touch with the business licensing agency with regards to this. Groupon should not allow this type of business.

I purchased an item. Next day received an email that my credit card has problem. I need to update or add a new card. I added a new card. Next day I still got the same email. I was not sure it was just repeated reminder or my other card is also declined. Groupon told me problem was with my card and they cannot charge the other card either and order needs to be canceled. (With credit score of 850/850 my cards are never declined). I called (actually requested them to call me). They told me my card was declined so they have to cancel my order and I can buy same item again. I called my credit card company and was told that there is no problem with card or me. Groupon took the charge back so I can talk to them. Yes I did and closed my account with Groupon.

Bought 2 coupons for restaurants in Daytona Beach, Fla, while on vacation- October 2017. In both cases, coupons were not honored by the restaurants. In, the first case they claimed I had to return after 6:30 pm when they finished serving lunch. They had no trade nor did they seem to be serving anyone at 4:45 pm. In fact, there were no staff - except for the one employee, tables were pushed against the walls, showed no activity that demonstrated lunch was being served. The second restaurant was suppose to be open at noon. When I showed up at about 4 pm it was locked up. Groupon refused to refund my money. Offered me Groupon credit. I told them it was unacceptable!

I purchased a Groupon for wine. When I tried to redeem the Groupon, Wine Insiders said they they would not ship to Hawaii, where I live. I contacted Groupon customer service via chat where I was told the supervisors would get back with me, after 5 days and several attempt to get back in touch with customer service, nothing. I will NEVER use this site again. I've gone through hours and hours of my time trying to get my money refunded, to no avail!

My daughter was turning 9 and we invited multiple families to join us at Wisconsin Dells Kalahari Resorts. We all used the Groupon app to purchase the room on the same night. Multiple of the families arrived at Kalahari Resorts Wisconsin Dells only to find out that their room had somehow been booked in Ohio. When you clicked on the Groupon it only showed a page that said this page is no longer available... Printing the details or the confirmation was not an option. The hotels were willing to switch the rooms however since group Groupons customer service is unable to contact the reservation area except by email and it was a Friday night we got no response and no help from their customer service.

I placed an order for 4 items which were all shipped separate. 1 was missing so I contacted Groupon. I was told they could not provide me with any additional tracking information so thus time they would credit the money I paid back to Groupon bucks not my credit card. Then told me if any package ever is lost again there will be no refund. They just lost a loyal customer for bad customer service.

I purchased 3 90-minute jump passes for Sky Zone for my son’s birthday. When we arrived at Sky Zone, it was brought to my attention that I had bought them for the wrong state. They could not honor another state’s Groupons, so I had to pay again, full price for 6 kids. They told me to contact Groupon and I would get a refund. Well, with kids and an extremely busy schedule, I finally had time to contact Groupon for my refund; 4 days after purchase. I could not find a phone number to call anywhere, so I did the live chat. I was told I could not get a refund due to the fact that they have a 3-day refund policy. I argued a little and advised them again that I don't even live in the state these are issued to. Not even close.

Order a weight bench. The Chinese merchant sent a set of shelves. Merchant was unresponsive for 6 days. Contacted customer service and they have taken an additional 4 days of back and forth emails and wanting us to send pictures (had to send by email because you cannot post to their site). Have spoken with 4 different people. Time zone differences because they must be in Asia. Had to actually give them the ticket number because they can't see it. Now they say it will take another 2 days for them to contact the merchant to get a return label. Have they ever heard of Amazon? I will never use them again and you shouldn't either. Horrible experience.

It took me 5 phone calls to get a campaign to go live! Phone calls that lasted 15-20 min. After they had completely eviscerated that campaign I chose to try once more. Now if you wish to start a new campaign you cannot do it from your merchant service account but have to log out and go through the entire process of creating a new account and then they are merged. So I did so, was forced to re-enter the business info again and make my new campaign. Well sure enough day before the "launch date" came I had still heard nothing from them that the campaign was ready to be launched.

Bought an item on Groupon. Seller shipped a different item. Emailed seller, no responses for 2 days. Contacted Groupon, they said to just wait. On the third day, seller responded and said to send a photo of the wrong item, in which I did. Waited 2 days, nothing back. Contacted Groupon via chat, they gave me a runaround that they cannot see any details about this complaint on the order. I gave them the complaint ticket number. They said that this is between me and the seller, and that I should work it out with the seller. I asked Groupon how can I get their help if the seller is non-responsive? The response was: "Is there anything I can help you today?" I said: "No you haven't helped me with this issue yet." The rep agent then asked for my ticket number. I gave it to him. The next thing I received was "Thank you" and he ended the chat conversation.

Bought two iPad Pro's. Supposed to be refurbished "grade A". One works great. The other has both a bad battery and a defective screen. I know one is taking a risk buying a refurbished item, but clearly no one even bothered to try to turn this one on. What is "refurbished"? Take junk that someone returned and put it in a box and ship it out? Getting the defective unit was bad; inexcusable. What was worse however was the fact that the company doesn't even have a working phone or email to contact to complain.

I found that the app on my phone made an purchase that I personally did not do. I am thinking it riding around in my pocket somehow did a purchase but that means this app is too easy to purchase stuff you don't want. It does not confirm or do anything and just purchases it even if you butt dial or other random screen touches. I contacted Groupon and they say I agreed a a NONREFUNDABLE purchase and would not help. They said I agreed to it somehow which I certainly did not. I have removed app and found they do nothing for you to help and my $62 is gone. I have looked at history and it seems that has happened once before for $15. Groupon is not going to help you and my money is gone.

I bought moving service from Groupon but the moving company refuse to do the service on the day I want. By that time 3 days pass and Groupon will not refund your money. They tell you gifted to one of your friends.

Bought a foldable bicycle which promised free return policy, however, when I tried to return it, I get a different response from a different customer service rep each time telling me that I have to pay for the return/ have to contact the merchant/ can only get Groupon credits back/ etc. None of them can simply send me the return label in order for me to send it back. Extremely frustrating and misleading as they do not abide by their policies!

Ever since Groupon stop letting us get a hold of them by phone the place is gone downhill. I used to order from them all the time and the customer service was awesome. Now I have lost so much money due to not being able to get a hold of people. I've been trying to reach someone for over a month now and no response. This place is ridiculous now.

When you buy a duct cleaning package for your home, you think you are going to get your ducts cleaned. Not so. First of all, it took the company more than six months to get in touch with me. After we set an appointment, a very nice young man came to my house and explained he would not clean my ducts unless I paid $380.00 more. Something about moisture and not being able to guarantee the cleaning if I got sick. I have lived in that house for 40+ years and I have never gotten sick from my duct work. So this company is buying prospects through Groupon, and you are paying for you to become a prospect. When I tried to get my money back from Groupon they said my Groupon had expired, even though it very clearly states on the company website that Groupons do not expire! DO NOT FALL FOR THIS RIPOFF!

Groupon by far is the WORST Online Marketplace I have ever done business with. People complain about eBay? Nah this takes the ball by a mile. Every single Ticket Opened by a customer has to be discussed within Groupon which it is understandable but how they expect a Ticket to be properly resolved or addressed when the customer CANNOT attach pictures of the issues they seem to be having with their products. So Groupon just believes 100% what the customer says and refunds the customer and a Big ** You to the seller.

Bought rug cleaning service... NOwhere did it say you have 3 days to ask for refund. When I found out I would have to wait for 30 days to get a spot in the services rotation, I decided to cancel the contract. Was told to go thru Groupon. The cleaning company has no ability to cancel that service???? Groupon NO PHONE NO EMAIL just a "help" tab that sent me to terms of purchase... NO REFUNDS AFTER 3 DAYS... Such BS. Contacted my bank and they said they have had "a lot" of requests for non payment against Groupon. Absolutely no way to contact... Found email in the minutia print sent... Nothing. My hope for this company is to go under quick. Thieves.

I ordered a Honda generator from Groupon. 5 days later the order was cancelled for no reason. I placed a new order for the same item, thinking it was an error to be cancelled. I paid over $500 each time. Groupon no longer has phone support so I had sent numerous communications via chat to report the problem. Eventually, I received an email from Groupon stating that the merchant was fraudulent and my money would be refunded. One order was, but I am having trouble getting the 2nd one refunded. All I get are apologies via chat from reps who are clueless. I even try to escalate to a supervisor. I am getting nowhere. I have spent hours on chat. I am very frustrated. Groupon was quick to take my money but is refusing to give it back.

Worst company so far! Purchase 800$ TV. They tricky and sent a different model. Filed for return. They sent me USPS 1st class return label! THIS IS BY ITSELF IS A POSTAL FRAUD! Complained, wasted time. After that they send FEDEX label and now they saying they can’t find it. Hassle me, no money after 45 days. AVOID THESE GUYS AT ALL COST!

I purchase the Groupon deals on my one of the other account. They made an error and deleted my account. Now I can't access my account or deal voucher. I sent an emails. Initially they responded then response stopped. I sent many emails but no response. I have a case number **. I have no way to call them or talk to higher level i.e. supervisor to get this resolved. Unfortunate. My Groupon will expire as well as no way to get the refund as long as they don't respond to email. Is there a way to get help to get my money back?

Purchased a table from Groupon, the corner is warped, there were holes missing for screws on several components and a massive deep scratch down front of chair leg. Contacted them and they offered £20 Groupon credit or I physically arranged and paid for the return. After threatening with trading standards they offered to collect and told me to choose my 3 dates between Mons. and Sats. I chose 3 Saturdays to be told due to a technical error I couldn't have any did those dates and to choose from midweek dates. Advised I was away and the wife works half hour away 9-5 and as they could only say collection would be between 9 am and 8 pm and they couldn't be more specific. I advised it would have to be a Saturday, lo and behold been a week now and no response to my emails. Not impressed, I advise everyone to stay away from them.

I purchased/booked a Groupon for Sheraton Dallas Galleria for a romantic getaway a night in Sept 2017. I had my confirmation, but the day of, I called Sheraton to verify and was Informed there was no booking and there was none available for what I had already purchased. Attempted several calls to reach Groupon, but no answer. Sent emails also. 2 days after, Groupon returns my email, but states They will not refund, because Sheraton refused to issue a refund for a stay that never happened. Contacted Sheraton, who stated they haven't talked to Groupon and they never showed a booking for such. Groupon will screw you over given the chance.

I purchased 2 massage packages, and unfortunately the owner passed away over a month ago. I contacted Groupon to let them know & ask for a refund. Not only is it EXTREMELY difficult to get a live person in Customer Service (they encourage people to use email, which I did at first, and when I received NO responses looked for another option, which the only other option was live chat.) So I chatted with them twice now, the first time being 2 weeks ago, and was assured I would receive an email re: the progress. Today I live chatted with another agent & she said they were waiting for confirmation from the Merchant. Tell, me... how is THAT going to happen when he has passed away!!? I asked her, and she responded that I would hear from them in 2 days via email re: confirmation. They must have a direct link to a list of the people who are in heaven!!! The vouchers expire Oct. 5, 2017.

I got signed up for Sam's Club and I paid Groupon. Sam's Club said that I needed a code from Groupon. I never got explanation on how to get a code number. Now I am out the money that Groupon quickly took out of my checking account. I want my hard earned money back.

I have ordered from Groupon many times and have always been satisfied with the service. There was always a phone number and a rep to help with any problem. That's no longer the case, and although the site says to email, forget about it. There's no response. There's no way to contact them.

Groupon Store fantasty2017. Purchased a BT speaker which shipped directly from Korea. This was not disclosed in the Ad and against Groupon Store’s Policy. The volume on the unit is too low in the vehicle I purchased it for and therefore unusable. I have been trying to return in accordance with Groupon policy and you cannot get a return label. You get a message that says "oops our server is overloaded try again later."

I had purchased a Groupon for massage worth 80$ for "Get massage now". When I tried to set up an appointment I was informed that the Groupon is only valid for MON/TUE/WED before 12:30 pm. I have a full-time job and won't be use this Groupon because of the limitations. When asked for a refund, I was told they cannot refund me. They recommend me to give it as a gift to someone. My issues is why not be transparent and let the customer know the time/day limitations the Groupon comes with. In my view Groupon is getting paid but the customer is not receiving the service, which is a fraud.

Purchased DrePowerBeats3 from Groupon. They lasted the warranty period, 90 Days and then won't charge. They said they can't help me. GROUPON sells refurbished garbage and then doesn't stand behind it.

They take a 4% credit card processing fee out of my half of profits from the deal. They don't tell me this upfront, but hide it in the fine print of the merchant agreement. They also discount my deal on random days which affects my profit up to 20%. Again, they didn't make this clear up front but curtly say, "It's in your merchant agreement" when I complained. So on any given day, I am making a lousy 26% instead of 50%. Groupon is officially the worst. They are so excited, attentive and accessible before you've signed the agreement. After, you're just left with questions of why your profits at 1/3 what they should be. Crooks. Honestly.

I bought three Groupons for the same restaurant. I went to the restaurant once and didn't like the food and asked for my money back for the other two Groupons. Groupon said they wouldn't refund my money because I had to cancel within three days. In order to do that I would have had to have three meals at the same restaurant within three days. That's just not reasonable. I will be cancelling my Groupon account.

I had back to back bad experiences in last few days with Groupon... First with a purchase of One World Observatory vouchers and then its refund as the redemption was not processed as promised. After successive complaints I could manage to get hold of one decent person who understood and refunded the cost. But for over 10 days I am following up with them writing multiple mails in a day on another issue regarding The Mountain Club on Loon bookings, but no meaningful response yet.

Bought tickets for Worlds of Fun and the tickets Groupon gave me cannot be used because they will not honor them. I have calling, emailing, and requesting call back from them since Aug 7, 2017 and still to this day nothing has been settled. There are fine excellent customer service (A JOKE) do not care nor even try to help in your concerns. They are like cold robots with a script reading back to make you shut up. Well after reading these reviews, I think I am out 90.00 and a lesson learned to never buy from them again. Drop the mic!

I booked a Groupon voucher for Central Park Wheels - a bike company operating in New York. I booked the Groupon on the New York site from Perth Australia on 6 July. We left Australia on 9 July for our overseas trip and didn't arrive in New York until 7 August. When we went to redeem the voucher, the computer at the bike hire showed the voucher as being redeemed on 7 July - WHEN WE WERE STILL IN PERTH WESTERN AUSTRALIA. Groupon will not refund the money even though I scanned our travel documents which clearly show us leaving Perth Australia on the 9 July and arriving by train in New York from Boston on the 7 August. The voucher was supposedly redeemed on the 7th!! DO NOT USE THIS COMPANY FOR OVERSEAS VOUCHERS. It is too hard to follow up with any difficulties you may have. This behaviour is fraudulent.

Something recently changed about their customer service. There was a time where you could speak to someone over the phone - now they have outsourced to people who do not understand, nor care about giving the best service (by actually resolving the issue that they most likely caused). I'm going to try and give details just in case anyone else has this problem.

I purchased sheets with Groupon. They were shipped to another address in another state. When I asked to either be reimbursed or have the order resent I got an email stating since they'd already been delivered there was nothing they could do. I NEVER had this address on file on any account at any time. Very bad company to do business with. Do not use.

Groupon worked with the manufacturer to correct the advertisement and the manufacturer is in the process of sending me the correct hot tub.

I purchased the Groupon Race Car experience for a racing buff friend of mine who was visiting me. We called the number on the voucher for days on end and always got a recording. The Racing School has two numbers and none of them were answered. I sent emails, left online messages on the web page and could never get an appointment. Finally, after days of trying, a person finally answered and confirmed that all the appointments were completely booked. This means that I have a Groupon that will expire and no way to use it.

I give Groupon 0 stars. It has one on the comment only because you have to give at least one. Complete rip off! Do not order a Baltimore Sun newspaper through Groupon. I ordered a newspaper, it was charged to my credit card, and the instructions to redeem the coupon were as follows..."How to Use: No need to do anything else! By providing your name, delivery address, email and phone number your order is complete!"

I purchased a Groupon for The Ride in NYC for a $10 discount. The instructions to redeem the coupon said to purchase the full price ticket from The Ride, then submit BOTH the discounted Groupon ticket and the full price ticket from The Ride. I sent the email to the address listed which turned out to be the wrong address.

out of business groupon: "It is not our policy to issue a refund—after 3 days from purchase, all sales are final. We only issue refunds if the business is unable to provide the services offered in the deal. Thanks for your understanding. If there is anything else I can help you with, please let me know."

Tried to change ship address 3 hours after purchasing very needed medical supplies. They said too bad, only had 2 hours to change yet still doesn't show shipped 6 days later. All other people I do business with personally went to shipyard moments before SHIPPING to help my dilemma. These guys do NOT care about customers and are rude. Will NOT HELP ME!!! I will never receive that PACKAGE. Thanks for NOTHING!!! DO NOT USE GROUPON!!!

Groupon and LivingSocial both have an ad for my salon that I did not authorize and I have people who are buying it and calling me and I have to tell them that Groupon and LivingSocial are running fraudulent ads and I don't know what to do. I email them with no response of course.

Just lost $40 due to a Groupon sporting event ticket scam, here's how it works: 1) You order a voucher for tickets to an event (sports, music, etc). 2) Only after you pay, do you get a voucher which states that a 3rd party is responsible for sending (by mail or email most often) the actual tickets to the event. Emailed tickets can arrive as late as 24 hours before the actual event. 3) Your tickets never arrive. 4) You get on Groupon's website and navigate to the "call me" option and talk to their customer support reps. They say a 3rd party is responsible for the tickets and then forward your call to a group that can contact the vendor on your behalf. You get a voice-response system that tells you the number you're trying to reach is disconnected (nice!)

Groupon has no control over the vendors that they deal with. The same vendors they feature in their offers. The same vendors who can do whatever they want as to processing your order. THEN, they expect you to hunt down missing or incomplete orders through the shipping companies! NO! No! This is NOT Customer Service. I would strongly advise you stick to Amazon or an online vendor with a proven reputation and of a size that does not have to ** you for every nickel and dime they can get. Groupon is not ready for prime time. Maybe never. Go to the most reliable vendor. Save yourself some stomach lining and a whole heckuva lot of time! I was out $0.14 and did not appreciate it. I unsubscribe from their service and started this complaint. I will continue to share this experience on as many vendor review sites as possible. Groupon has got to go!

I was browsing Groupon getaways and had set my phone down to check on my grand baby. When I picked my phone back up it said "you booked it". My 5-year-old grandson had apparently picked up my phone and hit some buttons which accidentally booked a getaway. I had no idea what was booked, the terms, where I was going or how much it was. I went backward on my phone and saw that I was booked at the Marriott Hotel in Palm Springs, but later research indicated that I was booked at a "resort in Anaheim". I would never stay in Anaheim. I checked my checking account and sure enough $397.00 had been debited immediately from my credit card. I learned I was going to the Wyndham Resort in Anaheim Ca... 32 miles away from where I live. I did not authorize this trip and did not want this trip.

Purchased what clearly stated was Sterling silver bangles, NOT plated. Months later Groupon went in and changed my records to show Sterling silver PLATED. Unbeknownst to them, and to THEIR surprise, I saved every purchase receipt and image showing they originally stated they were selling Sterling silver high polished bangles. Disgusted, I had to write them MANY times telling them of their FRAUD, and how I had purchased them as gifts and many of my friends are allergic to plating! Their sales advertisements are misleading, bold face lies and they need to be sued! To top it off, when I finally started getting through to someone with half a brain, they IMMEDIATELY refunded me BUT I no longer have that banking account/debit card, nor any other accounts or affiliation with the bank I originally made most of those bangle purchases with, and the idiots wouldn't cut me a check.

Well this company needs to get wiped out of a hurricane.

Finally received a VM from them stating they cant service me for 1 1/2 months. One cannot reach Groupon via phone as they don't have one!!! Can only go through Chat in which takes up to 20 min. to do. They will tell you you only have 3 days to cancel. This is all crap seeing as though I could never get a hold of the company. You cannot contact CEO. Phone number doesnt exist. Never again!

I bought a pair of Nike shoes for $90.00 AUD approx (Men, Size: 7.5, Anthracite/Black, Wolf Grey-White: AIR MAX 90 LTR.). Been waiting for one month now but never received it. I called several times and they now agreed to give me my money back (4 days ago) but didn't received the refund neither. Worst experience ever. Hours wasting over the phone. Poor Customer Service and the "I don't care" attitude. Never Groupon again.

I purchased a Groupon, with the understanding that: "Your voucher may always be redeemed at the merchant who issued it for at least the amount you paid for it – even if the promotional value has expired." Not only is this not true; but, I received a very short, curt answer from Sathyagiri (a supervisor) with zero explanation as to why they do not honor this published policy.

I have had too many issues with this business. It would take too long to list all of the issues. The latest issue I have had was trying to purchase something for days. If the deal wasn't so great I would have given up the first day. When you contact customer service it takes 24 hours for them to get back to you. It has been 5 days so far and I still can't purchase the item. I keep getting a note that there is an issue with my purchase. There is no phone number to call Groupon so you just have to wait for them to get back to you.

Item (Anastasia modern renaissance palette) that they had on site was not item that seller was selling. They use a picture of an authentic makeup palette and are really selling a fake merchandise. I contacted Groupon and the 3rd party seller and they kept blaming each other. In the end I got no refund and a forged item. I had been a Groupon customer for years and will no longer purchase items like this from them. Don't trust the company and its bait and switch tactics.

It's hard to tell how they get away with doing any of this legally but Groupon sold me a $62 gym membership from a gym that would not honor the voucher and a $20 Groupon for a closed Hamburger Joint. No refunds on either one! They also sold a spray tan membership only to email me and tell me the business was closed but "not to worry" because I could just drive a couple towns over and try that one! They seem to cater to businesses near the end of their lifecycle so odds are VERY high that by the time you try to use their... "deal" it can't be used for anything, and they won't Refund your money. They claim to offer trade-ins but they usually don't work. My last trade in... offered me $0. I have the images (and mental scars) to prove it.

I ordered Oakley sunglasses from Groupon and received fake sunglasses in the wrong style and broken. Groupon told me to contact the seller in China to fix the problem. So now I have to somehow get a scammer in another country to give me back my money? What a joke. Don't buy anything from Groupon. The marketplace is loaded with scammers and Groupon doesn't care.

I purchase a coupon for $79 for the cleaning of up to 20 windows. I found out that I only have 7 windows that qualify for this price. The rest were at an additional $8 /window. No tracks or screens were included. Tracks for an additional $4 and screens for $2. I called Groupon customer service and they told me that I have 3 days to cancel. I did not know about the extra charges, how can I call and complain? I called the owner "Alan's Cleaning Service" to complain, the guy was not helpful, I asked for a better price and he said he will do it ONLY for an additional $61 all screens, NO TRACKS. (I did this in order to save the $ paid for the coupon.) They came, I paid $6, they broke two screens, destroyed some of my plants, a real mess. Contacted the owner and he said "I'm sorry but we are not responsible for old screens." Not a happy customer!!!

I was final able to obtain a refund as I never received the item I paid for.

Purchased a $20 voucher for flower delivery. Went to Blooms Today website to redeem voucher and ordered flowers for friend's birthday, same day delivery. Flowers never showed up. I emailed the vendor the very next day to cancel. They canceled the order and issued a refund of $50. Contacted Groupon to refund voucher and they refused because 3 days had passed. No exception, no consideration, no compromise. Stuck with $20 voucher to a terrible flower provider. Wasted $$$. *Advice, research vendor before you buy any vouchers from Groupon. Or just don't buy.

I purchased a Groupon for a couple's massage in December of last year. It is now August and I have still been unable to redeem my Groupon. It took months for the business offering the massage to have an opening. After months of waiting, we were finally getting our massage today. Less than 3 hours before the massage the business called to cancel our massage. Supposedly our massage therapist quit just that morning. The receptionist also claimed that the business currently has no manager. The soonest we could be rescheduled is for over a month from now.

Bought Groupon for pressure washing. Could not get company to respond or honor Groupon. Called Groupon and to my shock I was going to get credit not refund. Outrageous. Hope everyone sees it's a scam. Promised myself not looking at their website again. They suck you in. Save $10 in restaurant. Go there spend $60. Waste of money. Wake up America.

I was finally successful in canceling a Groupon for a massage that I booked yesterday. The merchant wouldn't take the Groupon, it was local, and I tried to cancel within one day, per Groupon policy. After googling canceling Groupon, I was really disappointed, average time to do it 37 minutes? "We will offer to do it for you for a fee because it's too complicated to do for yourself, but if you want to go in that direction here are the directions."

We received the Chesapeake Bay Sport fishing charter as a gift. We tried tirelessly to use the Groupon but this trip should not be offered on Groupon. I'm order "To take the trip you have to be paired with other Grouponeers". All of the dates we provided were not available because there were not enough people for the charter. I feel this company has it set up to fail as you will lose the money paid for the Groupon if not used by the expiration date. Groupon customer service department was unwilling to put the money spent on this Groupon towards another Groupon. In fact we felt like they were blowing us off because did not get back to us and even try to resolve our issue.

Groupon has horrible customer service. I tried to exchange a purchase for "Groupon bucks", they did that but only gave me 24 hours to spend them. I tried to order some items but got a reply saying that they would not deliver to my address. I get items delivered to my house all of the time!! By the time I got a response from Groupon about this my 24 hours was over and the Groupon bucks went back to my original order. I can't use the service I ordered as it was a duplicate order and the company won't take it. I will never order from Groupon again and I suggest you don't either.

Groupon sold tickets to an event at a comedy venue stating that the vouchers ($15 for two people) were good for any show up until January of 2018. I purchased them and noticed in the fine print it mentioned that it was not redeemable for all shows. I contacted the venue via the email Groupon had on its sale listing, and did not hear back from the venue for three days. I called during this time period as well. I didn't understand this as the instructions included in the Groupon were to email/call the venue (with the email/number they provided) to request your show.

Their shipping is fast and easy. Everything gets there intact. Shipping something cost nothing or very little, minimal depending on how much you spend.

They had some "deals" on USB battery packs. 1 was listed at 30,000, was more like 4,000. These item would have only been a deal if it wasn't a complete lie! Now at these very small actual capacities, means my purchase was a scam and I feel very ripped off!

I ordered a microwave popcorn popper. A week or so later I received a box. It was a hard plastic children's bank that looks like a soccer ball. I called and spoke to customer service and he put me on hold to "See what he could do." He came back and said they couldn't replace it, but they would give me $5.00 in Groupon bucks and I could keep the item? I told him, I don't want a plastic bank or $5.00. I want my money returned. He said "Well then you'll have to return it." That was 3 weeks ago. I sent the item back and now have an open case with PayPal to have the charge removed.

They indicate that 'your money paid never expires' but they really mean within 3 days. After I found out I wasn't eligible for a Groupon, it was after 3 days (but not even a week!) and they refused to refund me. I couldn't use the coupon with the vendor. So much for that. How can you possibly know within three days that you can't use the coupon at the vendor? It's not realistic. It should be 30 days OR this should be clearly stated. On top of this obvious scam, the customer service agent told me it was my fault for not reading the fine print and then abruptly ended the chat. I've spent hundreds at Groupon, and they wouldn't make an exception for a loyal customer. Make no mistake that they will treat you the same.

I recently bought a Groupon for 2 massages at Assured Health in New Westminster, British Columbia and even though I tried to book an appointment while the receipt was still valid Assured Health basically turned me away and said they weren't accepting Groupons anymore. When I asked Groupon for a refund to be used on Groupon services, I get various responses from different customer service reps, including "I will help you book the appointment with Assured Health", which they promptly backtracked from in subsequent emails.

I was a fan of Groupon for a while until I purchased an item that unbeknownst to me was supplied by a third party, of which I later found out that Groupon does not live up to their written claim. I keep receiving the emails and now I'm so done I tried to delete the account and stop getting them but can't seem to log into my account. I tried calling and emailing with no response. All toll numbers have been deleted. Can't figure out how their stock stays high & they stay in business. Fraud practices. Now going to my junk email.

I purchased a Groupon to drive an exotic sports car around a local race track. This was a one-day event in Columbus, Ohio. When I went to schedule the event through company's (The Motorsports Lab) website, they were sold out. No spots available. Meaning no possible way to redeem the Groupon Voucher. I tried to resolve the issue through Groupon support, but they were of no help. The only way to contact Groupon is online through a live chat and email. The number available is a recording directing you to Groupon's website support. No way to even leave a message.

Deals seem great but there's a reason they don't lost a phone number- I'm sure due to thousands of complaints. I bought a facial. One the experience was the worst - my time was cut short. She spent too much time washing her buckets making loud noises instead of putting diff, creams on me, massaging the head, arms, neck while waiting for a cream to dry. Luxe Spa in San Diego was the name. I wrote to Groupon and they simply said they will let the aesthetician know - noncredit no phone for me to discuss it. I guess inexperienced people use Groupon as their advertisement then Groupon makes the deals sound good.

A few of my relatives and their families decided to make reservations for Split Rock Resort using Groupon. They had rooms that included water park passes. Since we have so many children we decided to take advantage of those. We all booked separately for these accommodations. We checked everything and it was all set. I decided to look again the night before we had to go down to Pennsylvania a five hour drive for us. I noticed on the reservations that one part said what we had booked with the water park passes and then the other part the details inside now said that we had a breakfast package instead. As soon as I realized this I contacted everyone else and they said the same.

Frankly, read the review and you will see that I am not the only one complaining about this company over the SAME things. I was an idiot and should have read the reviews before to open an account with them to begin with. But I needed some chiropractor and massage therapy after a recent car accident, and they had some very attractive deals listed on their web page & app. So went ahead and paid $39 for a normally priced service at $150. After paying I right away follow the instructions listed on "my order" page and go to book my massage service on the company web site (Royal Touch Massage Therapy). I was also sure to check those fine print section that stated that this service will only be valid with ONE employee called Courtney **. Problem is that when trying to book that service with that employee, the website reported this Courtney ** as being forever unavailable, no matter the date/month I was choosing.

Groupon seems to be more of a scam than anything else. If you accidentally purchase something and contact them in seconds, you will not receive a refund. In my case, the deal was misrepresented in the email I received. When I clicked 'view deal' and made the purchase, it was actually to a water park. I contacted them in seconds, but they would not issue a refund. When customer support escalated to a manager, I was contacted a couple of days later. They told me the merchant had already been paid. I was stuck with something I could not use and lost $30 in the process.

Bought $70 Groupon for stand up paddleboarding. Business had no address on either the Groupon or their website, but had a phone number to call to set up reservation. Called phone multiple times over several days, no answer. Requested refund since the Groupon was unusable, but was told I "was not eligible" and could get a credit to use in less than 24 hours toward something else. Blatant violation of their agreement with their processing company.

Be very careful when purchasing the deals from Groupon as there is a lot of fine print. Long story short I purchased a deal for Baskin Robbins Ice Cream. The deal was five single scoops of ice cream for $9.00. Considering I am a single mother of five children it was a perfect deal to take my children for a treat. Unfortunately the fine print stated it was only valid at 2 stores in California. I reside in Nevada and get a chance to visit California maybe every five years if I'm lucky.

I attempted to set up a merchant account to offer my clients Groupon discounts. Call them 5 times, left my number, name and company and phone number each time and have never received any kind of response in 3 weeks. When I called their 800 number never got any type of response except recordings. Went online to see their reviews and glad I did. Don't waste your time.

I recommend never buying Groupon. They sell coupons that many merchants won't even accept. They deleted their phone number so you will get zero help from their chat line. I used them heavily for 5 years but their new business model won't last... Zero customer service!!!

I bought a $10 Groupon for $20 of food a little over a month ago. When I went to redeem the coupon the company had gone out of business. When I called Groupon to explain to them the company had gone out of business they simply stated that if you do not do a refund within 3 days you are out of luck. I explained to the lady on the phone that the company was out of business and I could not redeem the coupon because the company no longer was in business. For some reason it seem to me she was either being difficult or was truly slow to catch on. She said she would email me back in a few days (which she did) and I got the same answer. It just seems a little odd to me that they can't even give you a $10 credit for a company that has gone out of business. Secondly to all consumers, if you can't pick up the phone and call the company (like Groupon) stay away from them. Needless to say they have lost my business forever. Shady company.

I spent $18 for $30 towards a seafood dinner at a restaurant called Jack's Clam Shack in Seekonk, MA, which had excellent reviews. After placing the order, I learned that the restaurant had changed hands months before, and the new one, Central Lobster, had horrific reviews. I contacted Groupon to refund my money because they had falsely advertised the restaurant by not updating its name and by keeping the five star ratings from the one that had previously been at that location. They told me they would not refund it since I had not contacted them in three days, and they encouraged me to try to sell it to someone else. Due to their dishonest business practices, they have lost me, my family, and any friends who will listen as customers.

TERRIBLE service. Do not waste your money!!

The worst part of all this is that Groupon no longer offers Customer Service that one can figure out to give comments. The Car Wash purchased wanted apps. - phone nor email info did not work. Drove to location and there was no sign of a car wash in the entire block - drove around it 3 times to verify. Also, ordered 12 bottles of Taste of CA wines and in 2 months, nothing has arrived. Both orders were 6.29.17. Groupon does not have the integrity it once had - probably a problem of 'greed' and expanding too quickly without a plan. DO NOT DEAL WITH GROUPON!!! Also am unhappy with your website as I could not figure out how to add receipt and/or images because my copy/paste abilities did not work!

I just started using Groupon a couple months ago. I wasn't a huge fan of using it, but so many people recommended them for good deals. Anyway, with being so busy this summer, I wanted to have a tan and knew they offered Zoom Tan coupons. I went the first time and got an ok deal ($13 off regular price of $30) for a spray tan. The woman at Zoom Tan told me that you can use the coupon twice if purchased. Of course I purchased another coupon from Groupon. I take it to use and the clerk says it's invalid in their system and that I should get refund from Groupon.

I have an unused voucher due to be expired after a month. I wrote to Groupon team to refund the voucher as my kids found the place very scary and they simply copy pasted their standard response as a reply to me saying they cannot. I fail to understand why. The merchant says that they are paid for the vouchers redeemed so this means all unused vouchers are adding to Groupon profits. Wow what a convenient way to mint money. Team Groupon, you should be ashamed as you not only are cheating customers you're also stealing.

I placed 1 order, 3 items, 1 confirmation #. Minutes later I realized, my address on file is wrong and color is wrong, so I needed to cancel the order. I was ONLY able to cancel 2 out of 3. Of course, with Groupon, you cannot speak with a human being! Their customer support access is not very user friendly, keeps routing you to FAQ etc. I tried again later and finally after speaking with several reps, got a Supervisor on chat. He said nothing they can do even though the product is in "processing" status. I asked since it has not been shipped, can't it be canceled OR routed to correct address? He said call the courier because it would be too costly for them to stop the order from being sent out.

I purchased two delivery meals for 4 person from Groupon. I ordered first meal from Blue Apron website directly and the first meal was delivered as scheduled. Then I was charged to another $67 to my credit card. I thought they messed up some transactions so contacted them to refund. The response was first meal is normally free and will charge for second one before shipment. Groupon deal was treated as free trial and charged $67 for next delivery even though I cancelled the account that was their system to charge. So I paid $49 to Groupon and $67 to Blue Apron for only one delivery. So one meal cost ended up $118 for 4 person meal. They have a great way to promote Blue Apron but actually you ended up paying more than you receive. Please be careful before you make any orders.

I bought a Groupon gift for my daughter-in-law four years ago. She never redeemed it and now she's an EX-daughter-in-law. I contacted Groupon and through an online "chat" I asked if the $20 I spent could be converted into a credit. No way. The bottom line is that if your gift isn't "returned" within three days, you cannot get a refund or a credits. THREE DAYS! How many gift recipients call you up and say, "Your gift sucks. I'll never use it." No, they let it just sit there and expire not wanting to offend you. I realize I can't get a refund, but why not a credit? Groupon offers $10 credits for referring friends, why can't they offer credits for unwanted gifts? For Groupon, these unwanted gifts are pure profit and a 100 percent rip off.

Please be aware, Groupon doesn't issue a refund, no matter the problem. Just make sure 1000% you will be able to use the Groupon before you buy it (in lots of cases it's very restrictive and it's not even the merchant's fault). Beware!

When there is a problem there is no toll-free number so you are left to send an email which states they will respond in 24 hours (but they don't) or live chat where it takes forever to "chat" with someone and they don't even properly respond to your questions. They end the chat without asking you if you have any other questions and there is no goodbye message. It just states the conversation ended. Horrible! Groupon customer service used to be really good, now it sucks!

Why would they stop using a phone number? My guess would be because of all the calls to complain. I've had so many problems over the years and now I can't call in to talk to anyone. What a joke. I refuse to deal with a company that does not even have a phone number.

I bought a Groupon for sailing on Lake Michigan for 2 when my long-distance boyfriend was in town. I bought the Groupon and made the reservation in June and he came to visit in July. The company canceled on me the day of our reservation and he left the next day, so we were unable to reschedule. I contacted Groupon about a refund or another possible arrangement since a romantic sail isn't something I would want to spend money on unless I could do it with my SO.

This company sent me a scratched item and when you try to return you will never be able to contact them at all. And when finally I got into a live chat with one of them he escaped with 3 messages in 1 minute and the last one was that I have been out of the chat for too long which never happened and he ran away. Basically they are scammers.

I hate to even rate this company because they are shady with a rude a poor customer service personnel. I ordered an item from Groupon with the merchant been Groupon. I paid for the delivery which was going to take at most 7 working days. The seven working days have past overdue and to follow up with my order customer service personnel has asked me to wait for another 10 working days. This is the 4th personnel telling me this as at today. I have explained to them out of frustration that I will be out of the country before the 10 working days so I prefer to be refunded.

In June, I purchase a $200 Groupon for a set of riding lessons from “Winter’s Run Farm” on Long Island. THIS WAS A GROUPON FOR A SERVICE, not a product. I called the telephone number listed on the Groupon to redeem the purchased lesson. Each time I called, I got a voicemail with a man screaming “HELLLOOOO.” I left a voicemail each time, but no one called back. I waited several days in between calls. Finally, on my fourth try, someone picked up. The man on the other line said that the number was his personal cell phone number and he had nothing to do with the barn that was offering the riding lessons. He didn’t even live in the same state!

I bought a fun tour with Groupon as a gift in Feb and want to use it now. I followed the instructions as the site gave me & to my surprise it doesn't work. I contacted their customer service by chat as that's the only way to speak with them. We started chatting and I said my coupon code is not going through. He asked what series of number/letters I was using and I told him. He said I need to use another code, and ask if I needed anything else. I said I am still having the same issue as it's not going through. He decided to try to enter the deal for me and came up to the same road block. He then tells me I have to enter the code at check out. When I checked out it charged me for the service. So I ended up paying for the Groupon deal plus the regular price from the company.

I purchased a mobile phone screen repair (Daniels NYC) and went 3X when they were scheduled to be open. They were not there. They did not return telephone calls. I contacted Groupon who said they'd give me a credit. Then the vendor called to apologize that they were not there when we went. Transportation problems but that I could go now. I said "No thanks I got it repaired at a reputable place". Groupon says returns have to be in 3 days but you have 3 months to use it. THE WORST - GROUPON should be out of business.

I purchased a Groupon for tanning at South Beach Tan & Spa in Nashua NH. When I went to use it, I was told my merchant that they do not accept Groupon. The previous owner of the Spa did but they no longer will accept and have told Groupon to remove the ad from their site and they have not. Of course I tried to get a refund and have been notified by their "customer service" in India but they just keep going around in circles without any resolution. I have made complaints to the Better Business Bureau and the Attorney General in hopes of getting this resolved or at least bringing attention to it. After reading all the complaints against Groupon on the internet, I know it is not the merchants' fault. Do your research first before purchasing and check out others complaints on the internet. Good Luck!

I bought couple of Groupon vouchers for Las Vegas and never had a chance to use it. As soon as after the trip, I contacted customer services and asked them if I can get the refund. He said, I can but I have to contact them after the voucher expired. Now I have been trying to contact them for last one month by emails (Their phone number not in service), couldn't get any answer. Once I got reply asking for voucher numbers and etc, that's it. Feels like my emails gone in wind. I would definitely recommend for others, DON'T BUY FROM DEALS THIS SITE UNLESS OTHERWISE YOU ARE 200% SURE ABOUT USING IT. Or just buy the tickets at the locations even though you pay little higher price, but you will have peace of mind.

Groupon made good on this situation. They did give me a credit and allowed me to make a different purchase.

Be very wary when using Groupon! Just had the most awful experience with their customer service. First off, you cannot SPEAK to anyone, you have to TEXT. I cancelled a purchase I made about ten minutes after the purchase (as per the policy says, cancel within three days of purchase to ensure you get refunded). Then you have to wait ten days for your refund. And well, I did exactly that! Groupon claimed that I made two purchases of the SAME Groupon at the SAME time. One via my debit card and one via PayPal. PayPal didn't go through (probably because I don't use it and it's out of date or something) but my debit card did.

I bought a Groupon for a business that stopped offering services and made multiple attempts to get a refund. Groupon states that all sales are final and refuses to refund $150 for services that were not provided. I even provided documentation from the merchant that was supposed to provide service stating that they were closed for business. Their online policy says to contact them if a business closes and that they will attempt to make it right. Uhhh, not really. This company is super shady when it comes to handling any kind of customer inquiry especially if you have a problem. Buyer beware!

I purchased 3 tickets for a Cyndi Lauper and Rod Stewart concert in Saratoga Springs NY in February 2017 for 7/22/2017. Today 7/21/2017, I went on to Groupon to print my tickets for the concert tomorrow and saw that the tickets were expired. I contacted Groupon to see what the problem was and they told me I purchased tickets for a show on 7/19/2017 in Virginia. I told them I clearly must have hit the wrong button, but my tickets were supposed to be for Saratoga Springs, NY. The representative told me that there was nothing that they could do because the tickets were expired. (Well of course they are expired, I would have never known that the day they expire was 7/19, because the show I purchased them for was 7/22...??) I asked for a supervisor and the supervisor came on the line (live chat) and told me the same exact thing that the other rep told me.

Several months ago I bought a training classes package through Groupon. Every time I tried to schedule a class the trainer had a different excuse. He only teaches two hours a week, his gym is under renovation, and maybe "you would like to get an online subscription" instead? When I replied that I paid the money for actual classes, he was very disappointed saying that only when he finishes the renovation we'll be able to schedule a class. Needless to say his website didn't mention anything about renovation nor provided the option to schedule classes.

Twice already I bought something off of Groupon and it was denied by the provider. Once was to a restaurant - where I felt so foolish arguing with them next to my kids. I ended up paying full price. And the "straw that broke the camels back" - bought airport parking discount. I get there at 9 pm (3 hrs before my intl flight) and am denied as they told Groupon 3 weeks prior to STOP selling their items, but of course, they didn't. Groupon decides to give me "Groupon credit" - AFTER I ALREADY PAID 3 TIMES THAT AMOUNT TO ANOTHER PARKING STRUCTURE! I have closed my acct with Groupon - bunch of thieves!

I bought 4 tickets for the July Styx/REO Speedwagon concert in Dallas. Groupon deducted $80.00 from my account, but never sent a receipt or gave me my tickets. I called the 800 number that was attached with Groupon on my checking account, but that number is not in service. I have emailed them at least 10 times and they keep trying to give me an old Groupon coupon from another Groupon I bought and just ignore my request for the tickets I paid for. The concert is in 5 days and I have no tickets, but they have my money. I have requested a refund multiple times and now they don't answer me or respond. Help!

I purchased a Samsung Galaxy S5 for my parents so it would be like mine. When they went to activate it, they couldn't because it was AT&T. The Ad on Groupon clearly states that the phone was ready for AT&T or Verizon. I put this review on their site and they decided not to leave it up. I am done with Groupon.

Purchased a Groupon from this company for a river boat tour in Savannah Georgia on July 15th 2017. Upon arriving to Georgia my wife immediately had to go to the emergency room as she lost all feeling in one of her legs. I attempted to contact Groupon to cancel this immediately as the site said I had one day to cancel it. There is no contact phone number to get in touch with customer service so I tried to do it for the app. After chatting with two online reps I was told it could not be canceled could not be transferred could not be sold to another individual and basically I was out $132. I have since tried to email their customer support to no avail. They will not help. They do not care. They are Unapologetic. Once they get your money you are not going to get any service from them and there is no way to contact them for support other than some ridiculous chat application.

I purchased two tickets to the Outlaw Music Festival in June 2017 (one month before the scheduled event). My credit card was charged the price of tickets, however Groupon account continued to show the transaction as "in process" up until the day of the event. I never received a groupon voucher, or Gpass, or any type of download needed to be able to attend this event. I made numerous attempts to contact Groupon customer service - which, I might add, is the WORST customer service department I have EVER dealt with. First of all, there is no direct number - you must either do an online chat (complete waste of time!), or email with them (also a waste of time), or request for them to call you.

I have been having trouble getting on to my Groupon account for the past few weeks. When I FINALLY got through (although all the Customer Service numbers that still show up are NOT in service so should be taken off their sites) I got some person who could not speak English. When we finally got through to each other that I was trying to have my password reset but was not getting a reply from Groupon to my email account, I was told I would have to pay $99 for them to reset the Password. I asked to speak to a manager and he said they had no managers there, but when I insisted I speak to someone higher up - he pretended to put me through to another person, but it was still him on the line!!! I told him that I would be reporting his fraudulent ask for money and then hung up on him.

On June 18, I purchased a Groupon for a haircut and deep conditioning from Rockabetty's Salon in Madison, WI. The Groupon offer stated in the fine print section that there was a limit of one per customer. As a result it was my original intent to purchase just one. As I proceeded to fill out the information, I was asked to state the quantity. I assumed I only had the option to select one. Instead, I was given the option to purchase one or two. This made me think that the restriction of one per customer meant that I could make one transaction, either for a quantity of one or two. I selected a quantity of two. and paid a total of $35.10.

I purchased "Oakley" brand sunglasses and I received cheap plastic counterfeit/fake copies. I even received a pair of counterfeit "Ray-Ban" sunglasses in an fake Oakley box and case. I contacted Groupon when I looked up tracking information and it showed shipping from China! They said they were "final sale", nothing they can do about and to contact them when I received them. When I received them I opened the boxes and they were cheap shiny plastic junk. They had the Oakley logo printed all fuzzy on the lens and nose piece which the manufacturer does not do. They did not have serial numbers on the frames as they are supposed to. They did not even resemble the ones pictured on their Groupon website of the ones I ordered.

Purchased a $59 Groupon to clean my vents. Atlanta Air PRO said they dont service my area. I contacted Groupon to use the Groupon for another service. I was told by the chat rep, Andres ** that they cannot exchange the Groupon for another service. My Loss Their Gain.

Bought a Groupon for the Stratosphere rides in Vegas but when up there it was too windy so the rides were closed. The Stratosphere will not refund a Groupon and said I needed to call Groupon. Groupon however will not refund the tickets because they said they were redeemed... But they were not. In an endless email chain with them. Never again will I use Groupon.

Purchased a Groupon for window tinting. There was one price for cars and another for Vans. After phoning and e-mailing Massive Mobile Window Tinting twice each for a week, they finally responded. They asked me what make/model of car I had and when I told them Mercury Grand Marquis they told me it would be another $60.00. I complained to Groupon. After two weeks of back and forth e-mail they sent me the e-mail below; I am also posting my reply to that. No more Groupon for me.

I purchase concert tickets for Maxwell's show on June 23rd. Groupon stated that these were great seats and that the concert’s started at 8 pm, it so happened that the concert sold very little tickets. The tickets I purchased under Groupon's advertisement of great seats ended up being second to last row in the balcony and instead of an 8 pm show time the concert started at 7:30 pm, big difference because we missed the opening act. Groupon never gave a seat chart. They sold the tickets with the insinuation of being good seats. The tickets that were cheaper ended up with floor seats and the tickets that were more expensive were second to last row in the balcony. Shame on you Groupon.

I bought 1 night from Groupon for a quick get away. We checked in the day we reserved for and left the next day. Two days later there were 3 charges of $155.44 from Groupon Getaways, my Groupon account showed I purchased 3 Getaways on three different transactions for the SAME night! Groupon "chat" is useless, the answer from them was that it was outside the 3 day cancel... what? Not trying to cancel - I was falsely charged for 2 additional purchases. I contacted my bank to dispute the charges, they have opened a case. Now when I check my Groupon account all 3 stays are gone from my account?? Luckily there are electronic footprints. Never using Groupon getaway again! I'll stick with calling the hotel directly for reservations or Hoteltonight.com.

I purchased a Groupon for a Meineke discount, and selected PayPal to make my purchase. Prior to buying, I read through the details on my phone to make sure it wasn't just a coupon for one Meineke store. It showed good reviews and looked to be for any Meineke store. Once I made the purchase and opened the Groupon, however, right there on the first page it showed that the store was over an hour away, and the reviews were poor. It would have been nice to see this when I initially made the purchase and I'm still not sure why it was so different.

Requested to cancel an order that my cousin purchased. It says in their policy that you can cancel a transaction within 2 hours of purchase. They didn't process my refund and keeps on telling me that they can't do anything about it. So disappointed with their customer service. I had to call my bank to cancel my card so that the transaction won't go through. I will NEVER EVER purchase anything on Groupon ever again.

Shoulda known it was too good to be true. Ordered Oakleys thinking it was a clearance deal. Total cost $40 and bought 2 pair. First red flag — they were coming from China which wasn't advertised. Got them and they are worst fakes I've ever seen. Tried to contact company and get no answer. Groupon says it's not their fault because it's a 3rd party. What bs. They let people sell fakes and let them advertise on their site, then take no responsibility.

I purchased a Groupon voucher for $125.00 for auto tinting by 'No Streaks.' That was one month ago. Since I waited for 3 days for No Streaks to return my call, Groupon said no refunds. After I explained No Streaks in Upland, California is run by flake/s and won't return my 6 phone call, after 4 visits to their locked doors and after leaving a note to call me, still no refunds after 3 days. They did say I could get a voucher to purchase any other product Groupon offers, but if I don't use new voucher in 24 hours, it returns to a No Streak window tint voucher. I've lost my money, so all I can do is write reviews about my experience with Groupon and No Streak window tint. I've closed my Groupon account and will never do business with them again.

Used Groupon many times, and never had an issue. Purchased a 2 night hotel stay. They charged my account and took the money out immediately. The reservation then showed "failed" and the money was not refunded. I was never given a reservation. Contacted customer service. They claimed it was only a "authorization" charge and that is would be back in my account in a few hours. That NEVER happened.

I purchased an Auto Detailing deal from the company Groupon. On two separate occasions I went to use my coupon and it has been moved, by Groupon, to a "used" section. I had not used this coupon nor had given the auto detailing shop any information that I was using a Groupon coupon. I was unable to use it as I had to contact Groupon's customer service to get it restored. Again, a couple weeks later, I went to use the coupon. Again it had been moved to a "used" section. Twice? Really?

I purchased horseback riding for the visit of my grandchildren. I called vendor to confirm a date and time in the 2 week period of their visit. The first 15 minutes of the conversation was a complaint about Groupon was not supposed to be selling anything for them. When that got completed, she said that they moved and was no longer at their Groupon location but needed a week so we scheduled a visit for the 2nd Thursday but she cancelled late Wednesday night, when I contacted her for the correct address. Of course this is the end of my window, I called Groupon, they refused to refund or discuss options. Just flat "NO, not in our 2/3 day window." I lost my money and my grandchildren were all disappointed. I do not suggest Groupon because you are at the mercy of Groupon and the vendor. You lose either way.

I purchased a Groupon and put in some information wrong so I got an email saying the transaction had failed. I went back and corrected the information and the transaction went through. A few weeks later I opened the app and saw I had two of the exact same Groupons and then checked my credit card statement and saw I had been charged twice by Groupon for the same amount. I could not find a live phone number so tried customer service live chat and was told I could get a credit but because it was outside of the 3-day window for refunds I could not have a refund. I argued with the girl for a bit then she basically told me I should've gotten in touch with them sooner and canceled the chat. I emailed customer service and got the same answer.

I clicked on BUY instead of apply when I put in the coupon code. Tried cancel it right away and it would not allow me and just kept sending me back in a loop. Tried to find a phone number for customer service and it was none existence anywhere in Google or their own site. Chat was not available so my 24 hours lapsed. After trying for a few days finally chat started working. The service person just repeating the same lines again and again telling me there is nothing they can do and I own the certificate.

I have purchased voucher from Groupon for oil change. They charged me extra $27 for extra oil and special filter. I would not take my car there if I knew it. Volkswagen charges less and check everything and they put 10000 miles and 1 year expiration for oil change. This store give me 3 months and 5000 miles. I have waited more than 2 hours.

The reason for writing this is the hope that it will be communicated to Groupon, and also so that anyone reading this may learn from my dreaded experience. When I went to cancel a trip reservation I made through Groupon Getaways, I learned that whoever submitted it didn't use my email and info, but instead used a company one. This made it almost impossible to get my reservation cancelled. After four hours and speaking to 7 different reps, it was promised to me that the reservation was cancelled. Since I never received an email confirming this, I called back to check, and the second nightmare began. I couldn't reach anyone directly because the phone #s provided are bogus ones. Via live chat, the rep just kept repeating the same thing: "There's nothing we can do because your reservation is still active and it's too late to cancel now."

Here's another Scamon scam. This vendor selling this product did not deliver goods. After the end of four weeks, I contacted Scamon concerning whereabouts as a tracking number was given to the courier (Auspost) but nothing showed up on the shipment tracker page. Groupon EMEA (because the Australian office was closed down) in India, yes, India, did some follow up then wrote the following tripe:

I purchased 2 Groupons for a vendor called Seven Seas Sailing as a surprise for my daughter's 21st bday. I made several unsuccessful attempts to reach the vendor by phone, email and text to schedule the sailing for her bday. This began on 6/20. After a few days of not being able to reach the vendor I reached out to Groupon. Their customer service was the absolute worst.