Groupon Reviews

Let's be clear—I have ordered a couple dozen products/deals from Groupon over the past few years. Some have been of good value while others have been nicely dressed junk. When it comes to actual, physical products, I find that Groupon is a peddler of stuff most other places can't sell. Honestly, I feel the best things to purchase from Groupon are discounted tickets and restaurant deals. If you already plan on going those places, the reduced prices are nice. Otherwise, I'd avoid them after what I've gone through recently.

STAY FAR AWAY FROM GROUPON. The month of December has been a horrible experience with Groupon Goods! I have a flood of concerns and recommend to all DO NOT TRUST THIS COMPANY. I will start with this last situation that is just unconscionable that any reputable company would allow to happen. Advertised was a Michael Kors WOMEN'S classic watch. The first sku number on the initial listing was different than when a selection was made but the description remained Women's classic. What arrived was a huge watch when compared to my other women's classic was very different. I decided to research the sku number of my selection and it indeed is a MEN'S watch. The sale on the site was final sale but what I received was not what was advertised.

My first contact asking for the refund was just 2 days after the 3-day refund grace period. The voucher I purchased has the business charging me an additional $15 which I was not going to spend. I contacted them asking for the refund and they kept telling me about the 3 day refund grace period. I spoke with a manager or supervisor named Trevor **. He refuse to give me his last name. He just reiterated their 3-day refund period. I told him my situation and also the fact that I wasn't even able to call on the weekend to cancel my order and get my refund. He still just reiterated their refund policy. I'm not using my voucher nor do I intend to use it since the company is charging me an additional $15. I just want my refund. It's been less than a week since the voucher was purchased and I haven't used the services and I can't get MY money back that belongs to ME? Thieves!

I purchased a refurbished GSM unlocked iPhone 6 64GB from Groupon. I received the item within the shipping time and was satisfied with the purchase, until yesterday. It's been about 38 days since I made the purchase and believed that the standard 90 day warranty applies (industry standard on refurbished units) to the purchase, but when I tried to get support for the phone, I was received by a huge surprise to which I was informed that there is nothing that they could do. I spoke to Marvinne ** via the online chat support. She explained the following to me. "The vendor has responsibility on their valued customers like you that's why we could have this rectified if this has been returned or checked within 14 days. I would also advise though to purchase brand new items to avoid these kind of circumstances." Really...this is a lesson learned. NEVER...EVER purchase from Groupon.

Bought a surf lesson and also a Pearl Harbour Tour while our stay in Hawaii. Surf lesson could not be booked as was booked out while our stay in Hawaii. Pearl Harbour Tour was not met by the Supplier as they did not turn up to pick us up from the hotel as booked. When finally we got in contact with the Supplier, they advised us that they no longer had the licence to conduct the tour. On our return home to Australia, wrote to Customer Service at Groupon and with may e-mails back and forward, they kept on advising that they do not refund after 3 days, even though I kept on advising them that the Suppliers did not meet their needs.

I purchased two pieces of jewelry as Christmas presents on Nov. 24, 2016. On Dec. 9, 2016 I received email confirmation that one of the two items had been shipped. On Dec. 21, 2016 I had received no items so I called the support line and they said they didn't know where they were (full refund provided). However, they also shared that the second item was never shipped despite my credit card being charged!! Sounds like the merchant was the problem... My guess is that the merchant probably does this sort of thing all the time and then just hopes that people won't follow up because it is too much of a hassle. Oh well... First and probably last time with Groupon and have to go shopping again for more presents but at least they promised a reimbursement.

I'm adding my two cents because I can see most people come here with complaints. I was searching for info on Groupon's g-pass ticket system and it lead me here. I have been a Groupon customer for nearly ten years. In all that time I've only had two bad experiences. We purchased a $6 discount Groupon for a local business and they don't seem to be in business anymore. Groupon will not respond or refund our money. It's not a huge deal because, hello? It's $6. But the problem is the deal is still offered when you look it up.

On 12/15/16 I purchased 2 tactical flashlights from GroupOn. Today is 12/20/17 and items still have not shipped. GroupOn posted a FedEx tracking # which cannot be found at FedEx site because GroupOn has not shipped the items. Cust ser reps and supervisors at GroupOn tell me that FedEx tracking system is having glitches and not updating. But GroupOn site clearly shows that item has not shipped and also states that all items ship within 2 days. Cust ser rep and supervisor have no ability to tell me when item will ship or expedite the shipping and refuse to allow me to cancel the item. My suggestion is to call your credit card co and place item in dispute. Charge back will be placed on GroupOn and they will have to show proof of package they never sent.

I ordered GoPro on black Friday November 27 and here it is Dec 19 and still waiting for item. It says it was supposed to ship 2 days from order date yet here I am still waiting. Groupon says that it does not know the status of my order or when it will be delivered. No updates or status for this item by Groupon. Really disappointed since this is supposed to be a Christmas gift for my daughter.

I bought Groupon tickets to Sky Zone on my phone. When I get to Sky Zone they tell me they were invalid tickets because they were not for the NJ location I was at, but instead for a Sky Zone in California. When I called Groupon the rep said she would attempt to resolve and would call back within 72 hrs. Never got a callback and now they are saying I am stuck. The one rep even asked me if I would be willing to fly to California and maybe stay at a resort near the Sky Zone. Are you kidding me!

I've had an issue using one of the businesses they sell deals for (could not make an appointment despite trying 3 times). They refuse to give me a refund due to being late by one day with contacting customer support. They claimed that they will try to make the appointment for me, but that never happened.

When I first opened my business I contacted Groupon to set up an account. I was very surprised extreme price of using the system but thought I should try it for 3 months. Fees are not what they say. I offer a $100.00 service for 50% off. Now, I am at $50.00. Groupon takes 50% and now I am at $25.00, but they also charge fees so I was getting about $21.00. My service providers make 50%. If they agree to accept a Groupon, that would be a $25.00 charge for me to pay them. In other words, I have to pay $14.00 per client.

Groupon closed out my account without warning me and stole my refund money I had. After countless emails asking for my money back all they say is "read our terms and conditions." They are thieves. I hope a class action lawsuit starts against them so I can get my money back.

My wife did order The Green Bay blankets, Was given direction to ship to others as a gift. But came directly to our home instead, She wasn't very happy. Yet fortunate in time to reship at our expenses as I had to put in a different parcel along with an extra item in the package. Then dawned to me, sees many of numerous complaints. I told the missus to shop somewhere else after seeing the one star here on this Consumer affairs site. Nice going Groupon!!

I googled the name of an exercise studio in my city, first thing that came up was a Groupon. I purchased the group for exercise classes. A week and half later went to the studio to take a class, and discovered the groupon was for a different city, over 100 miles away. I called groupon to explain what happened and they refused to refund or credit the amount of money I spent. There is no way for me to use this groupon and they continued to refuse refund.

Ever try to contact Groupon customer support? Chat is always down. Phone number is always busy and never get a call back. Now the latest email trick... When you email Groupon, their customer support based in India, always claims they can't find your email/username in the system, yet I am able to log in daily with it no problem. I keep telling them to retry since it works yet conveniently it never works for them even when asking the most general question that is not account specific, just another sneaky trick to avoid helping customers. This company is a complete scam and should be shut down!

I can't even begin to describe the amount of issues that plagued my interactions with this company. I ordered three items (which were gifts) during the Black Friday/Cyber Monday deals, totaling around $100. I realized almost immediately that the mobile app automatically uses the last shipping address as the current shipping address (without giving you a prompt) so I went in and fixed the shipping address well within their 2 hour period. However, 2 of the 3 items were still being sent to the wrong place. I knew the address change had gone through because it was fixed for one of them.

When I originally started using Groupon several years ago, it was an excellent company that provided a great service. Groupon provides deals for local businesses, which gave me a great opportunity as a customer to explore local businesses that I previously knew nothing about. Furthermore, it obviously provided the opportunity for the businesses to get new customers. Whenever I had problems with the deals I had purchased, the company provided excellent customer service to remedy the issue.

Have had many issues with Groupon over the years and every time their customer service has been lousy. Their favorite words are "sorry, but we can't do anything" to help. They have overcharged, failed to provide a refund when a business is closed and done just about everything but provide a fair customer service experience. This is one of those companies that just want to take your money and then say "screw you"!

I ordered a men's diamond ring but I never even open the box. I went right to the Post Office and returned the item on 11/25/16. I rec'd an email from Groupon stating that they rec'd the information from the PO that the item was being returned. I called on 12/13/16 to inquire on my refund and of course, they claim they have until 12/16/16 to obtain the item. Yet, when they took my $365 the same date of purchase and sent the package to my home within 5 days. I spoke to a Customer Service Rep that barely spoke or understood English. I asked for a Supervisor, whom barely spoke English and he stated that Groupon has up until 12/16/16 to obtain the item and then they will process the refund which could take another 10 days.

I had 2 bad experiences with Groupon in 2 weeks. My first experience was an order in placed for 3 items. A change of address was completed during checkout; however, they sent 2 out of the three items to my old place of employment. When I contacted customer service about their error, they expected me to contact my old job to retrieve the items although it was their error. I only received a refund for one item after several chats and emails.

I bought a lot of things from Groupon and Never experienced like this before. But this was heartbreaking experience. I bought iPhone 7 (Supplier company name is Rocket Drop LLC) for $699 on Nov 14, 2016. It was a gift for my mom's birthday. It was delivered on Nov 22, 2016. Since it was a gift for her, I personally gave it to her and told her to open on Dec 9. and waited till Dec 9 2016. When she opened the box, the cellphone was fake. I ordered iPhone 7 Gold 32 GB. and it was fake toy showpiece Silver phone. We all were so disappointed with the product. When I called them on Dec 9 2016 Morning they generated return code and they said Once they will get package they will refund in 2-3 weeks. Now I need to get that fake showpiece cell phone from my mom's place and send it back to Groupon Address. I want my refund very soon. I am so pissed off. Please help me get refund fast and finish this problem.

When I signed up, I keep receiving emails from Groupon. When I tried to unsubscribe in the email, it never works. I kept receiving tons of emails from Groupon. So I opened my account, which I never used to buy anything, and cannot find where is the email subscription. Finally I Googled and unsubscribed all emails. I swear I will never buy anything in this website.

I bought a $20 voucher for $10 for supposed food deal at California Grill in Gaithersburg from Groupon. So far so good, decided to visit vendor, couple of day later and the vendor straightaway refused to accept coupon. Contacted Groupon, standard response, all sale final and no refund is offered. How can sale be final, when the deal is not honored. Wasted 3 weeks on email and contacting support, finally gave it up. Not worth to waste time for mere $10, but left a bad experience with Groupon. From now on, will only buy Groupon for the vendors who I know will honor it from previous experience. Or better to go to shop and ask if they still accept Groupon, before you purchase (Can be bought on mobile if accepted) or just stay away.

I recently ordered items from Groupon. Out of four items, so far I have issues with two. One package is in "dead mail" at the USPS because the sender never put my house number on the package and the senders address is not correct. The other is just in limbo. After speaking to SEVERAL representatives, from overseas, and being on hold for a few hours total, the issue has yet to be resolved. My first call to Groupon's representative, I was informed after calling the USPS to see the delivery status, I would be able to call back and have the items resent to me without an issue, which was NOT the case. After follow up calls and being told different things by each person, I asked to speak to a supervisor.

As a Groupon merchant and one of their top sellers, I have to say that this was a mediocre marketing company who currently owes me $21,000 for earned income via expired vouchers. I had to relocate to a different area and most massage clients kept their vouchers. I would then give them a home visit. There are 3 kinds of consumers that purchase Groupons: 1. The low socioeconomic person that if they find what they are looking for they return as a customer and purchase the service directly from the merchant. 2. The professional who wants to try a new service and returns to purchase the service from the merchant. 3. The very cheap and frugal person who just wants a cheap massage and then runs out the back door without tipping.

I recently purchased a Groupon for a local massage place and whenever I try calling the number listed on the Groupon the person who answers does not speak English and says to call back later. I'm not sure what tactics Groupon salespeople use to get these small businesses on their platform but they need to be more selective. This is the second Groupon I have not been able to use in a row even though I followed the terms listed in their agreement. Groupon is refusing to refund the amount.

I order Dre beats for my son on 11/21/16 for Christmas. They give me a 3-5 day estimated delivery date. Then the estimated delivery dates kept changing. I kept receiving emails from them for over 10 days promoting Dre beats, promoting sales, asking if I wanted to buy more. The last delivery date said the last date of shipment would be 12/5. So today 12/7/16, I wake up to an email stating they are refunding me and it may take up to 10 DAYS with my bank. WHAT?! These things were on sale for black Friday! I did not buy them elsewhere because Groupon kept sending me ONE day sales. NOW I'm not getting them?! WILL NEVER shop here again. I bet if you go online right now, they are still promoting an item they have no intent on sending you. But they charge you for it.

Buyer beware!!! I purchased this item on 11/12 and have yet to receive it!! I've contacted the merchants thru Groupon ticket twice and have heard nothing. There is no tracking. The merchant says his distribution is out of Dallas but he is out of China. I contacted Groupon and they told me they can't do anything about it that it was between me and the merchant. I have been banned from leaving feedback on this item on Groupon, but I have an open complaint against them in the BBB. I'm sick of companies doing this to people and getting away with it. Just warning everyone to beware of this seller as he is currently still selling and stealing money!!! Zaqs Niq Naqs. That last image I sent was the last response I got from Groupon. I've heard nothing back, I haven't gotten my package and no word from merchant either.

I purchased a Groupon certificate and due to issues with the business owner, I am unable to use it before the expiration date. I emailed Groupon and I was told, no problem. I could exchange it at any time, just let them know. I have been emailing them for almost 2 weeks and they are dragging their feet, not responding, asking the same questions and purposely won't expedite this exchange. The Groupon expires in January and when I attempted to email a different person, I was told I cannot exchange after it expires. Well, isn't that fantastic. This was bought for my fiancé's 50th birthday and I've been trying to exchange it, so he still receives a gift and I'm not out almost $80. They are running me in circles and I cannot get anyone to respond and get this matter taken care of. I have all the emails, stating I can exchange, no problem. Funny, they are just waiting for the certificate to expire in a few weeks.

Purchased a breakfast voucher from Groupon to an establishment in Las Vegas on a recent trip in November 2016. Twice we visited the restaurant to find that they were closed for business. On our return home I contacted Groupon to see if they could refund our money. After several attempts to contact the merchant they were unsuccessful but Groupon said they could not issue a refund until they confirmed that the business was closed. Doesn't it make sense that if they could not establish contact after two weeks that the business is closed? The coupon is only $20 so I am not upset about the money. I am upset about Groupon's lack of customer support. They are a terrible company and customer support is pathetic. I would recommend that you stay away from this company and avoid getting stung like I did. They have no idea what it takes to run a company properly. Only interested in their bottom line.

This is the first time that any company has treated like Groupon. On Black Friday, I purchased 2 items. Received shipping information on Dec. 1st, 2016 for both items. Both items started in New York, but the necklace that I ordered went to CA and the other came to VA where I live. I tried 7 times to speak to customer service, but to no avail. One of their rep supervisor even implied that I had it sent to Sacramento CA. I thought that was crazy. I just wanted some satisfaction. A replacement would have been good for the trouble that I had been through. I never heard from them. They wanted to blame me. Never had I seen such a mess. I will never order from them again. They don't care.

I purchased a couple passes for Stone Mountain adventure and when we got there realized my daughter could get in free, so I called for a refund and they refused to refund my money, even after speaking with a supervisor. They told me to give it as a gift or sell it. I have never dealt with a company that will not return their product. Awful, awful customer service. I will never buy another Groupon from them!!!

I placed my order. I used my PayPal account. I received the order received email. Then 10 minutes later a "we've refunded your order." So I contacted them for an explanation. "Can you tell me about order number **. It says refunded, why? What does that mean? Did they sell out? It says order canceled but I didn't cancel it." "They were canceled because the charge did not go through on the method of payment. That's why you need to check this with your bank if why the payment did not go through."

I purchased a Groupon for 3 microdermabrasion sessions at Serenity Spa and Laser in Kensington (Calgary, Alberta). I scheduled my sessions with this business and 2 days before my first session the business sent me an email stating they no longer offer this service. Serenity Spa and Laser's exact response was "I am sorry these appointments need to be cancelled as we no longer can provide this service". I asked Serenity Spa and Laser for a refund and they indicated I needed to get in touch with Groupon. I then email Groupon customer support and explained the situation and Groupon responded with "we aren't able to issue a refund in this situation". I have be corresponding with Groupon customer support via email for over a week now and am getting nowhere. This is fraud. I paid for a service that the business is no longer providing yet Groupon refuses to give me a refund. How is this right?!

I noticed on my online banking that there were 2 unauthorized purchases from Groupon. I contacted customer service and they told me that they save your card information and that I had probably made a "pocket purchase". I did not want my card info saved. After about 13 different live chat sessions and 9 email correspondences later, I was able to get the amount of the unauthorized purchases in "Groupon Bucks". This displeased me but was the best outcome they would give me. When I went to use my "Groupon Bucks" the site would not let me check out without putting in my card information again. I ordered some work shirts (an item hard to break) and am anxious to receive my order and be done with Groupon forever. I would NOT recommend this site to anyone.

I purchased a Groupon Coupon that I did not use in the allotted time. No worry, the coupon states on it that the amount you paid is refundable. "This voucher has two separate values: (a) the amount paid; and (b) the promotional value. The amount paid will never expire and may be applied toward any goods or services offered by the merchant if the original goods or services specified on the voucher are no longer available. The promotional value is the additional value beyond the amount paid, and it will expire on the expiration date above". The catch is that if the coupon expires the merchant will tell you you have to get reimbursed by Groupon and Goupon will tell you that the merchant must honor the value but they will not because they say it expired. I'v just lost $50. I will never buy Groupon coupons again! Too risky. They SUCK!!!

Groupon is by far one of the most unsuccessful rude place of customer service ever. I tried to make a transaction in September of 2016 due to a last minute death in the family and my card was declined due to fraud alert from Groupon. Being that I thought my card was declining I thought it was my fault from the first transaction and tried it again. And it declined again. No email confirmation. No nothing. I called to speak to management about the whole transaction and they said it was nothing that they can do. After months and months of going back and forth with them I'm exhausted and angry. Manager Chris was just rude and not helpful at all. I just want my refund.

I purchased a Groupon for a service that the associated business has refused to honor for a year, despite repeated attempts to schedule more than a month out. I informed Groupon of that they have a company client who isn't honoring the Groupon I purchased. They refused to offer any remedy or refund.

My wife and I both attempted to order a set of the Gotham Steel pan set. Her order had an issue, it would not go through, so I ordered from my account. My order went through with no issues. Hers went through the following morning at 7:45 am. She got that email, called them in 30 minutes of that order going through, and was told she had to cancel the order in 2 hours of the order. She explained the whole situation to them and they would not listen. Now we have ordered 2 sets BUT neither have shipped after 2 weeks and they will not respond to us!!! We are filing BBB complaints and telling everyone about our experience with Groupon. The savings is NOT worth the hassle!

I should have read all of the reviews!! I purchased a haircut/color to a local salon, but could never get hold of a live person there. After many attempts and voicemails left, I finally gave up and just wanted a refund. Groupon (in live chat) said, "No refunds." Really??? Unbelievable! What a scam! Thankfully my credit card company is awesome and I opened a dispute with them, and was able to get my refund. Never again!! Buyer beware!!!

I schedule the show to be seen on November 16, 2016. The show was canceled for the night. The V-theater of Las Vegas told us to contact Groupon that they would allow a refund due to show being canceled. However when contacting Groupon they refused to give me my money back. They didn't stand behind their voucher. They stated show was open, could be seen Sat-Thur. It was Wed. I couldn't see my show. Here is the copy of the email from Groupon:

I was a big fan of Groupon when it was first started by Andrew Mason because he had good intentions, but then he got mixed up with greedy investors like Eric Lefkosky and Brad Keywell and it's turned into a sleazy business since Andrew was ousted. I got an email on a Tuesday featuring a deal for goods that would last until Wednesday, so late Tuesday evening, I went to purchase the deal and WHILE I was in the process, it switched the price from $99 to $149. My first thought was there must have been a mistake on my end, so I tried again and same problem. I contacted customer support and the rep first debated with me that I might be making up the original $99 deal since it now showed $149. I told him repeatedly it was through Wednesday, but he kept arguing with me.

Ordered jewelry as a present for someone. Item states it was delivered however never received the item and as no one was home no one signed for it. I call Groupon and speak to a very condescending "customer rep". Very nasty woman. Basically tells me it's not their problem and for me to investigate what happened to the item because that's not their job to investigate - that that is my job. She then just hung up on me after saying "have a nice day." This is by far the worst customer service I have ever dealt with. As such I will no longer be using them for anything. I am disgusted. Thankfully just 14.00 dollars lost. Now hopefully the rest of the stuff I ordered in other orders will come and I won't lose more money.

I have very bad experience by purchasing one item through Groupon. I purchased a Real estate course for 75 hours from them. When I went to Real estate school they refuse to take the coupon because I enrolled with that school before. When I was trying to purchase online Groupon site never asked me if I enrolled with them before so I purchased it. When I was trying to refund it today customer service said I can not returned it back and get a refund. Since I never used the coupon and School does not want to accept, what can I do? They said I should sell to any other person.

I purchased a Groupon on November 17th for a restaurant in Nashville Tennessee. My wife and I went to the restaurant on November 28th. On the hostess stand was a sign saying Groupon is no longer accepted. When I call Groupon for a refund they say it was a final sale and a refund can not be accepted. On the same trip another coupon also purchased on November 17th for a bar crawl was to be used on November 27th. We get on the company's website. It explains it will meet at Buffalos at 6. We show up with another couple and nobody is there from the company. I would highly not recommend Groupon at this point.

I purchased 2 groupons for harvester 1 as a gift and 1 for myself. After I brought them the vouchers were made invalid and I was instead sent a code by email. I tried to explain I needed the actual voucher as it was a gift so I wanted to pop it in a gift card. After 2 phone calls and loads of messages I still could not get my vouchers. I feel that once they have taken your money the after care is awful and I must add this is not the first time they have done this to me. They are quick enough to take your money but getting a refund is a different matter altogether. Please Please do yourself a favor and use voucher instead as Groupon seriously need investigating as their customer care is non-existent. If I could have gave them 0 stars I would of.

In early Nov 2016, I ordered 2 different types of Himalayan Salt Rock Lamps. Within a few days the first one arrived and to my extreme disappointment the lamp didn't work. I changed the bulb and it still did not work. I contacted customer support via live chat and was told I'd get a mailing label to return the item but a refund could take up to 3 weeks. That angered me because this was the first item I'd ever ordered from Groupon and with it arriving broken I felt they could do more to make this better than tell me I'd get my refund in 2-3 weeks. About 4 days later the second lamp arrived and to my major displeasure that one also was not working. I contacted customer support via telephone this time. The same promises were made to send a mailing label and to issue a refund.

Purchased a $69 special for Xmas from Groupon for Ancestry by DNA. It was not until I looked at Yelp.com for a review on this company that I realized what a rip-off this company was as there are just TONS of one star reviews for Ancestry by DNA. This is NOT the REAL Ancestry.com company but a fake. Groupon has to know this and does not care.

I purchased a group on for my fiancee for Bon Appetit Fitness and Wellness Spa. My suggestion is to never ever visit this place. On Groupon which disturbs me rated it 5 stars. The reviews on Groupon were all excellent. I failed to do my homework and check other reviews. If I had I would have never purchased the Groupon. So my complaint is about Groupon in rating businesses so high yet when they are not. Years ago when Groupon started they were humble in getting business and more interested in doing the right thing such as ratings. If you did not have a good rating they would not market for you. But now they like a lot of companies have gotten so large and the money is flowing they forgot their basic concept which was the very people who got them started.

I attempted to buy tickets to a local museum exhibit. When I pressed the purchase button an error message came up saying "there was a problem with your transaction." So I tried it again. Same error message. I changed credit cards and then the transaction went through. However, when I went to see my ticket purchase I had 16, not 4, tickets!

I ordered two letters through Groupon for Sealedbysanta.com. I filled out the order as instructed and was told by company it was an invalid code. Groupon insisted I put code in wrong till I sent them screen shot. They stated they had nothing to do with the company and could not help. They told me to keep trying to order and call company. Company says there is nothing they can do and Groupon won't do anything. So I am out 36 dollars.

I'm a Marketing Manager for a company in the Chicagoland area (Groupon's backyard), and I understand the importance of having a very good online reputation, generating positive reviews and addressing the negative reviews so your customers are happy. I've spoken with 2 different Customer Service representatives at Groupon and neither could help me with a very simple issue. I never received a callback from either of them when I was told I would.

I did not read here first. The discount I purchased was for a non-company. Could get no response and when I let Groupon know, I also was told no refund and really no help. I certainly have to question their consumer response or perhaps understanding of nuances in that they are happy to help? Would help if the business was unable to complete the order? Or if I could not contact the business? Oh, really? Why would I contact them if I was able to get the service 'purchased'? It is my right as an USA citizen to complain, to seek reimbursement, and to be heard. It is also my right to ask my credit card company to suspend payment from me to them. Please use Groupon as an aware person if you feel inclined. I strongly feel I will not be using this service in the future.

I made a purchase for 3 people to attend the Blue Man group but this purchase was doubled and I was charged twice. I exchanged lots of emails requesting the refund of a purchase that Groupon made alone without my authorization and yet everyone they say that it will not be possible to refund! Great. I'm crazy trying to pass the ticket to not have prejudice that Groupon is causing me and to my surprise on the site I can only see 3 vouchers! As a matter of fact, it is possible that Groupon is a great company and I am not having the unpleasantness of experiencing it!

I ordered two items from Groupon on November 14, 2016 - Mickey Mouse earrings and necklace. They were supposed to be processed within 2 days. It is now November 22, 2016 and the order has not been processed. Groupon CHANGED my order on their backend (so the order that's processing isn't even correct - and I have the receipts for proof), and I have called twice and spoken with Elise (November 21) and Kevin (November 22) and no one can give me any information on the order and they will not allow me to cancel the order even though they can see that the order was changed internally and has not even processed.

On 11/11/16 I purchased a Groupon for a wax service. I attempted to reach the vendor several times unsuccessfully. On 11/15/16 I contacted Groupon and they indicated that their scheduling department would contact the vendor. On 11/20/16 I reached back out to Groupon because I had not heard from their scheduling department. I was informed that the agent had not sent my information to scheduling. Annoyed with the whole process I asked for my money back. The agent explained a refund was not an option because it was past 3 days since the date of purchase. Even though the vendor wasn't responding and Groupon dropped the ball I'm being penalized. After a few rounds of not getting anywhere except another promise to once again send my information to scheduling, I told the agent to keep the money and just close my account. I will never use Groupon again.

Have placed two orders, one for Sams card (have not received anything on that yet), the other on clothes... Henley shirts. On sale 1/2 off. Ordered two, received one. Contacted Groupon right away, had no explanation, but could not ship another and would issue credit. That was good because the shirt I received is hardly worth using as a rag. It is horrible in all ways... no hem, oversize, neck cut go the shoulder edge, material is terrible. What else can I say? It is not worth a dollar, charged 9.99 originally 19.98. I won't even waste the money sending it back. Have deleted GROUPON from all my contacts!

I wanted to start by saying I have used Groupon for many years and have used over 5 addresses on their site. I have never in my years had such bad customer service with Groupon. I recently moved to another apartment complex and when I attempted to ship a Christmas present from Groupon it told me my address could not be found. I have had to contact FOUR customer service representative - two through calls and two through emails with IT and my issues has not been resolved. If anything I am more upset and frustrated.

I purchased 2 Groupon certificates for 2 Monogrammed Mason Jars. It was $ 5 each mason jar. That is $20. When I went to get monogrammed on website purchased from I could not use both certificates at once. I had to order them separately. The first order I placed shipping and handling was $22.90. The second order I placed shipping and handling was $12.95. Why so different. I do not know. It is the exact same purchase (2 Mason jars). So I ended up paying $20 for the Groupon and $35.85 S/H. That is a total of $74.85 for 4 Mason Jars. I looked on the Groupon website before purchasing and it said nothing about having to pay S/H. I figured I would have to, but never realized it would be this much. Very disappointed all around. I will never ever do GROUPON again. It would have been cheaper to buy directly from website, because of the 20% off coupon I could have used. PISSED OFF EX-CUSTOMER.

I ordered something on Groupon as a birthday present 4 weeks ago today. I took into account all of the appropriate time allotments for prepping and shipping in order to receive the product by a certain date. Those came and went with the only update I received on the tracking being "Preparing to Ship" dated the day after I placed the order. After waiting for over two weeks for the product to even ship, I messaged Groupon on their online customer service. I was met with scripted apologies and a joke of an answer for why my product hadn't been shipped: "I'm so sorry for the trouble. Unfortunately, your order has been delayed and we don't currently have any updates on the expected delivery of your product. We are still working with the business to resolve these issues, but at this point we're unable to provide a time frame for the arrival of your shipment."

My experience with Groupon customer support is beyond surreal. I contacted them for help with a merchant (best tours) that has zero customer support as well. This was fri. After 30 mins on phone, agent says he cannot help me and would escalate my issue to a Groupon escalation specialist? I would receive an answer with 24 to 72 hours. Yesterday, I received an email from a support agent who totally misunderstood the issue, clearly did not want to deal with anything negative about this merchant and told me I would hear from the merchant in 3 days. I told her it was a moot point as I had already rescheduled the tour. NEVER did I ask for a refund.

My daughter forwarded me a photo and a link to a GREAT looking Christmas tree and an even GREATER offer for the tree: 7.5 Ft. Dunhill Fir Christmas Tree with White or Multicolored Lights... $179.99 (Additional $40 discount 11/14 (typed in RED) under the price for the tree.) The both of us got together later that evening (11/14) to order the trees before the "SPECIAL OFFER EXPIRED". I clicked the "BUY" button and my daughter did the same on her tablet. Before I completed the transaction, I saw that there was also a Groupon $10 coupon so I went to check it out. My daughter completed her order and let me know that the $40 discount did not show up on the purchase receipt. So I decided to not complete my purchase to investigate what was going on. Well as you may suspect something is SERIOUSLY wrong. My poor daughter's total for this fiasco ended up being ONE HUNDRED NINETY TWO DOLLARS!!!!!

Purchased a High End TV through Groupon last Tuesday. The ad read that they delivered to your door within 48 hours after purchase. It's been a week, and the item hasn't even been shipped! Their trucking company states that it's not even in their warehouse for pick up, so they can't ship, or deliver it. I wasn't being impossible about the fact that it's taken longer than is stated on their wall, but my main tv blew out, and I have relatives coming for the holiday. Groupon tells me that the information that is clearly visible on their wall is a discrepancy, on their part, and refuse to be held accountable for it, but on the other hand are holding my feet to the fire on their "7 business day window" which is in fine print somewhere in their contract.

"I understand you have changed your mind about using your Groupon coupon", said 'Groupon support' in their email response to my complaint. No, I did not change my mind. I wanted the service. I was standing in the salon ready to use the coupon. The salon, however, refused to give me a receipt for the cash I was handing over to pay the tax. There is no dispute with having to pay the tax. However, the business IS required to provide a receipt (and for, especially, cash.)

I purchased a Groupon for a Boot Camp at a local gym. I went to the gym to use it, and they stated that it's not their Groupon and I wouldn't be able to use it. I contacted Groupon via chat and phone and never received resolution. This was the first time I had a problem using Groupon and this was a merchant and Groupon issue, not a paying customer issue. I am distrustful of Groupon now, and felt my concerns were disregarded. I requested a refund but never received it; I didn't even get an offer for a Groupon credit! Not a good way to keep a customer, Groupon! I have unsubscribed from Groupon and LivingSocial, since Groupon recently bought them out.

I ordered boots through Groupon for $25 and I read reviews about the sizing being small so I ordered a whole size bigger than my normal size. And they were very, very tight. Checking Groupon page, I found out this item was unreturnable. Technically, I wanted an exchange and after calling Customer Service, and holding on the phone over 15 mins, and being unable to use the automatic callback feature (the system wouldn't accept that option and just kept looping back to the same prompt), I hung up, dialed an alternate 888 number but the same thing happened. I am a very unsatisfied ex-customer. Groupon customer sucks.

I had my first experience trying to place an order with Groupon today. Their site is unorganized and unreliable. There is no straight track to order and have a product shipped. You deal with Groupon, then the vendor which knows nothing of what is going on with Groupon. The website directs you in directions which cause you to order the same product 2-3 times by asking if you are ready to confirm order. They will refill the overcharge after 10 days. ALL of this before I place the shipping address of a baskets.com purchase. No one can identify the item you ordered. Their system is RIDICULOUS. A brilliant idea that doesn't work. So long Groupon.

Groupon advertised a set of pots and pans for $99.99, but when clicking on the ad for these pans, it takes you to a page where Groupon instead charged $104.99. When I asked Groupon, their response "This deal has been really popular and because we don't have many Groupons left for it, the price is higher for the remaining ones." Well, this is illegal in Texas - it's called false advertising! Needless to say, I did not buy the pans. I'll never purchase anything from Groupon again.

On 28th October I ordered the HP printer ink. I waited a week as it states allow 7 days but after 8 had not received. I emailed them to ask where it was and they said there was a delay and it was only posted out on 7th November. I still have not received my ink and now I have to use the library and pay for photocopying that I urgently need. Had no correspondence unless I emailed.

I discovered on 11/12/2016 that 2 charges had been made to my Groupon account. Thankfully I did not have any current credit card info in my Groupon account. All credit cards were either expired or deactivated, so the charges that were attempted were unable to be processed. On 11/12/2016, I requested that the purchases be canceled, deleted all credit card info and changed my password. On 11/12/2016, I also contacted Groupon to let them know this had occurred. The lady that responded said she would be happy to help me and told me that it was likely I had left my account open on a shared computer and someone else had placed the orders after I left. I told her that I had not left my account open on a computer, that in fact I hadn't even used Groupon since 2013 and I don't have a computer right now as I'm currently moving.

I bought an oil change groupon but it was for the wrong oil changed. I called and ask for a refund, even Groupon bucks were fine. They refused! Saying it was over the 3 days cancellation. So full of BS. I told them I got the wrong oil type for my car and won't be able to use it. They was still indifference and suggested that I give my groupon away! What the heck! Terrible customer services! Keep transferring up the chain and every refusing to give me a refund. Kept me on the phone over 20min and going nowhere. Buyer be aware. Don't do business with these people. Unreasonable. Uncaring. Stupidity for management. No more business for you!!!

Following the frustration of trying to place two orders on Groupon and their system failing to recognize my address (used before and never been a problem) two days of trying I went to eBay and found same items brand new and for half price and the other for a 1/3 of the price... unsubscribing today!!!

Purchased tickets from Groupon for two events on the same day by mistake. Once I realized it I contacted the venue of one of the events to see if they could exchange the vouchers for a different day. The venue states that there were seats available however Groupon would have to reissue the vouchers for the new date. So I contacted Groupon to do the switch and according to them I can't be issued a refund. I indicated that I didn't want a refund. I just want to have the dates changed. Well long story short they aren't going to accommodate me with this issue. I'm very disappointed with Groupon because I really don't think that they value their customers. It's okay to take our money and when there's an issue they don't or claim that there's nothing that they can do to help you!!!

I have ordered from Groupon 5 times. 3 out of the 5 times I was so disappointed with what I received. Whether I received the wrong color or when I returned the item they told me they did not get it back. Well thankfully I made sure to get a tracking number from USPS and they received it but stated they did not. The people on the other side of the line are such liars and scammers. I will never order from this site EVER again.

Placed an order with Groupon for JUS by Julie because it stated it was a 50% discount and when I went to the sellers site to order the product using my Groupon coupon I was told I would then charged an additional $75 for shipping! So technically the company did not offer the "discount" that Groupon advertised! When I complained to Groupon I was told to "read the fine print" that shipping was extra, which I totally expected, however not at half the cost of the product I purchased! I will be disputing this service with my credit card as this is fraudulent advertising!

I have purchased a lot of Groupon from the site and have been quite happy with them. However, the one time I had an issue (simple shipping problem that was not listed in the fine print) I could not believe how I was treated and what happened. I purchased an item for $24.99 USD which went through my Canadian Credit Card at $33.93. The refund they gave was $24.99 CDN. I called assuming it was a simple error. They were extremely rude to me and told me they were only giving me $24.99CDN and I said that's fine as long as it's USD. They said no it's an 'even playing field'.

Ordered a deal on Groupon for auto detailing. Called the company and the phone number was not a working number. Found a possible second number for this company and no one answered. Contacted Groupon via Live Chat. They offered a credit for the amount. That was fine until he wrote that I had only 24 hours to find a deal and buy it or the credit would expire. Will never buy from Groupon again - ever.

Purchased a spa package via Groupon. Tried calling spa, numerous times. No answer. Called Groupon for refund, denied. They claim refund was not asked for within 3 days. They were no help. Now I'm out $$$. Groupon sucks. Don't rely on them for acceptable customer service.

I bought a sky diving coupon in May. Fast forward to August and someone had hacked my Groupon info (I did not have an actual account) and Groupon gave me the run around for hours and hours. Thankfully my bank covered the fraudulent activity but what company allows purchases in some other persons name in another city under a totally different persons name and info on the credit card they use to pay??? You should be ashamed. They acted like I was the one in the wrong and disconnected my call multiple times and never fixed anything. Terrible company and horrible ethics. DO NOT USE AS YOUR CREDIT CARD INFO IS NOT SECURE!!!

I had scheduled a vacation to Key West on Oct 20 for Oct 26th and Oct 27. I bought this Groupon with Diving Key West with intention of using it on one of my vacation days. When I got to Key West, I inquired about the dive on the vendor phone on two separate days. On day one, it was rainy and very windy and the person I spoke to on the phone suggested trying to do it tomorrow. I called back the next day and inquired further about the 2-hour diving experience. I wanted to know for sure it meant getting into the ocean for the 2 hours and told it did not. It only included some video about scuba diving, putting on the scuba equipment and splashing around in a pool, after all it said no certification required, even though I pointed out I'm already a certified open water diver. So I did not schedule it and assumed I would just get my money refunded once I returned home. WRONG!

Bought tickets. Couldn't make it to the show. Try to cancel it to receive a refund & can't. You can only get a refund the day of purchasing. So don't go to them thinking that you can buy tickets Friday & decide Saturday that you don't want to go because you will be out some money... Lesson learned... Never go again & I'm going to let everybody that I know not to deal with them.

When attempting to purchase a TV (new) I noticed that the website described the warranty as provided by a third party. I phoned support to inquire as to why, if this product was new, it did not have a manufacturer's warranty. I did not get a clear answer, but was told that it was warranted by Groupon Goods. I requested a written copy of the warranty, and was told that I could only get one if I bought the TV. Needless to say I told the rep what they could do with the TV. This lack of transparency leads me to conclude, that this company is not interested in providing the information required to make an informed purchasing decision.

I bought 3 Groupon for a restaurant in Bluffton, SC that I was able to visit once and use one of the coupons before Hurricane Matthew hit the area and severely damaged the local community and its businesses. My coupons expired about a week after the hurricane hit and the business I purchased the coupons for had not reopened for business due to damage, flooding, tree damage, etc. I asked Groupon for a refund since I was not able to use the coupons during the time period since the business had not reopened for several weeks due to the hurricane. Groupon's lame response was that they were sorry that the "weather problems" caused me not to be able to use the coupon and there was nothing they could do. I then appealed to higher levels of management and after over a week was told that they would not do anything after 3 days after the expiration of the coupon.

Bought a Groupon for the invisible aligners SmileDirectClub. There is a process you go through before you get the aligners. You would need to take photos and communicate with them before you are approved. I wasn't approved because of my wisdom tooth that was still coming in. I called Groupon to cancel my Smile direct club and they wouldn't let me because it was pass the 3 day window mark of their return policy. Smile Direct Club takes more than 3 days to process information. So its pretty stupid how they have this return policy. Now I'm stuck with something I bought I cannot use. Groupon return policy sucks. Bad customer service over the phone. All they care about is sucking in your money.

Thought do something nice for my fiancées birthday and brought a 60 minute couples massage at Ma'ati Spa! Well, every time I attempt to make appointment Ma'ati has a lame excuse for why they can't accommodate me... They booked or they don't honor Groupon on the days I can go! I email Groupon and they won't refund me! They told me the only way I could get a refund is & I quote "unable to provide the services offered in the deal or if you had a bad experience when you redeemed your Groupon." That's a scam!!! I'm going to write reviews about both companies because I work too hard to have someone take from me!!

Many times the merchants that advertise with Groupon just want to generate more business with new customers. However more times than not for some reason there is a lot of information that is incorrect in even reaching that merchant or maybe not everything is exactly as it was written. So unfortunately you just bought a "groupon" & have to write to (or call) Groupon, communicate with inexperienced customer service reps who usually copy a generic response (that doesn't even answer your question because they didn't read your e-mail) or reads from a script. "I'm sorry for your inconvenience & (if you are within a time frame) I'll see if I can refund your money", that almost never is a refund but a credit so you need to use Groupon.

I ordered a kettle that stated it was in stock for quick dispatch and expected delivery in 5-10 days. It also stated that I should receive a dispatch confirmation. After 9 days I requested a dispatch confirmation of the product and was told that there was no shopping advice for it that I should give it a couple of days for the item to arrive. After 2 weeks I asked for confirmation that the item was shipped and asked where it was and was told that in the fine print it stated it would take 3 weeks to arrive (which I could not find anywhere). Then after 3 weeks I requested someone actually look into this and was told that this product was unavailable for dispatch. They offered a refund or Groupon credits (of course I requested a refund). It took them 6 days to process my refund and then told me it would take 7-10 days for the money to show in my account. So basically Groupon took my money for almost 6 weeks in total and I have nothing to show!!!

Bought a voucher, and because unable to make an appointment, business not returning call after leaving a message to call back, and they don't answer their phone. So I ask for refund, Groupon said that l can't have refund because it lapsed 7 days already of buying the voucher. I told them it's not in the fine policy to book within 7 days of buying or you don't get refund. Later, they agree to refund but only Groupon credit which I insist that they should give my money back. Been passed with so many customer service, and still waiting and it's nearly 4 months.

I was told by Groupon after two months of inquiring and could not use Groupon because it expired. I complained they were not responsive, I was told to "read the fine print". Like a friend said so the "Screw You Print". Yep. He told me to write a review. I used Groupon 6-10 times a year, I have one massage left and I am closing my Account. I hope the stock goes to zero. This company is awful.

WARNING - DO NOT buy G-pass tickets from Groupon. I purchased tickets the second day they went on sale. Only 120 tickets were sold up to that point per the online website when ordering (although a manager said hundreds were sold), and was given almost the last row for seating at the venue. Called MULTIPLE TIMES, was lied to repeatedly saying Ticket Master was responsible for the seating arrangements when in fact Groupon is.

I bought $17 vouchers for Metal printing which turned out to be use only on USA site and it was costing me $20 shipping so I requested for a refund but they refused to refund the amount. Customer support personnel told me they only do refund for local deals within 3 days. I am from Canada and USA voucher is not Local at all. This was my second time dealing with Groupon and First one was even first. I order jewelry and waited for a month but no luck receiving it. When I investigated, It was never sent out to me and nobody cared to tell me that products are not even available to ship out. I would never use this site ever again and waste my time.

The Groupon experience was a complete nightmare for me. As I should have guessed, inferior and/or struggling companies are represented, so the websites are frustrating and outdated. Three different sites kicked my Groupon code out over and over again - some added each attempt at purchase to my cart, so if I hadn't noticed, I would have been credited for one item and paid for the others.

Lately, had some issues w Groupon. Few days ago spent some time w them as they charged my card for $19, though I used promo code and on my purchase page it showed I owed $0. Thank God. They resolved this issue. I still could use Groupon and they are supposed to return money to my credit card. For time spent on the phone with them??? I got nothing!!! The latest issue is pretty big. Somehow they messed up my two accounts and two emails (I didn't even know I had 2 accounts as I didn't open a second one). I bought tickets for Halloween show (Groupon was expiring that day). It said my Groupon was ready to view/print. Next day I received the email (by the way, I received emails about this issue on both my email addresses) that they had issue with my card and couldn't charge it, and that they would try again in one day. I went to my account the same day and made sure my card was updated, and it was.

I tried to access my Groupon account after not using it for awhile. Chrome filled in my password automatically, but I got an error message saying the password was incorrect. I clicked on the option to reset my password, whereupon I got an email saying I didn't even have an account. When I tried to open a new account, I got an error message saying I already had an account with my email address.

Most of the support people are from India. They have no understanding of barely anything that's going on so you won't get a resolution. Everything I returned for any issues, was returned to me as a Groupon credit. They force you to use the app again. I tried to use it and everything I bought was automatically refunded back to them. So I was NEVER able to get or use my money. I contacted them for 3-4 months straight they would not assist me over the phone saying "a concern specialist is going to email you. We can't help you, you just gotta wait until they feel like emailing you and helping you."

Groupon sucks. I bought 2 vouchers for a spa service. The salon decided you can only use it the first time, aka new customers. I asked if I could get credit for what I paid and pay the difference, girl says no. I email Groupon asking for a Groupon credit to use on another item or service, they tell me no. Basically my money has been stolen.

I purchase a deal of 2 tickets to movies & $100 dinner gift card. I went to redeem before it expires at the end of the month. Now they said I was suppose to redeem it when I bought it 2 months ago, which it never said that. I read every fine print! Now they said I lost it & cannot get my $ back!! People need to know that it's a scam!! And I cannot talk to anyone from the US only the Philippines!!!!

I bought 3 sets of 36 psi tire pressure caps. When they arrived 1 set only had 1 in it. I had to get a refund because they could not replace the 3 missing which was fine. I thought I have a extra. I didn't install the next set of caps until 20 days later. Had a bad cap that leaked air, no problem I thought I would use the extra 1. Bad also. Called to get refund or replacement. I was informed that 14 days have passed, nothing they could do. So basically anything you buy has a 14-day warranty. Never again will I buy from them that I expect to last past 14 days.

I ordered a bed frame and only received the sides and bottom without a headboard. It came incomplete. I called Groupon and they said it would take 48 hours to receive a label for return and a few additional days to send it back and three additional weeks to get my refund. What kind of illegal ** is this? Groupon sucks and has the worst customer service. Amazon is much better with customer service and delivery of right products, they don't make mistakes like Groupon. Groupon sucks because they don't sell you what you ordered and will make it very difficult to get your money back. I hate Groupon! PS: I bought this bed for my daughter and ruined my surprise. Groupon, YOU SUCK!

I ordered a dumbbell set and received 5 of 6 dumbbells. I was offered a $7 refund for the missing item. (Really? It's a set.) I stayed on the phone and heard many people tell me "I'm sorry." And I was offered a $10 Groupon credit. Worst customer service I've ever experienced. Worst online purchase ever. I will never buy through Groupon again.

After having a heated online chat with mypix2 about their online sales tactic, I looked for an avenue to complain and found this site. I was SHOCKED to find a review on this company exactly as my very own. It was as if I had written it myself. I had the same experience. I bought vouchers for canvases for my business. I ordered them. The order stated it would take up two weeks. But The order confirmation stated 5 weeks! When I emailed them to inquire, it became 60 business days!

I ordered tickets to a haunted theater event and when I went to redeem them the event was sold out except for one time slot. I redeemed the first voucher with no trouble but the second voucher showed invalid. I called customer service and after 20 min they told me to call the vendor and gave me the number. The number went to a mailbox that was full. When I called back and spent another 20 min they told me the resolution group would contact me in five hours. I told them that this didn't work because the last spot would be sold out. The rep argued with me and said "well what do you want me to do". Are you kidding, I want this mistake fixed.

Look... I know you are probably PEED like I was but you gotta settle down before calling. If you ruin it for everyone else it would be a bad thing for ALL. Yes, I was pissed and it took me over 20 replies from their idiotic customer service replies and many hours to get this number. When you call VERY NICELY ask if they can connect you to Groupon's extension. And be NICE to their front switchboard. Remember you are pissed at all the other idiots you dealt with and not this person that will TRY to help you.

Thanks for reading about my problem. Thanks for caring. I was looking for deals for hotel accommodation. Groupon Android App accidentally made the purchase for me while I was just checking the details. They withdraw my money in an instant and they told me that the refund will take up to 10 days. I've got my refund after 2 days but I am not happy at all as it was $30 short. It seems that GROUPON is waiting for the right moment to refund money when the exchange rate gives them some profit. It is a scam. I didn't purchase anything but they earned $30 of my money. I think it is a scam!!! They have the capability for instant withdrawal and sending instant email confirmation but they need 10 days to return money. Of course if they do that there would be no money to earn.

I ordered a couple of Calvin Klein perfumes and I was supposed to have the items delivered in 3 weeks. When I did not receive the items I called their Customer Care number and seems like they were on another planet. The response I received was all BS. I just canceled my order and the account with Groupon. Advise to stay away from this fly-by-night company.

I purchased a massage through Groupon and attempted to schedule an appointment with the merchant over a period of 9 days. During this time, I twice contacted Groupon to inform them of the problem and was told to give them 72 hours to try to get in touch with them. They too had no luck, so I requested a refund from Groupon and was told that I would have to get the refund from the merchant even though my Visa paid Groupon. I filed a dispute with Visa. In the first place, Groupon should stand behind its merchants and secondly, the supervisor at Groupon should not have lied to me about them having received my payment for the service and NOT the merchant. Bye bye Groupon!

I bought two vouchers for a restaurant that has 16 locations in NYC which is advertised. When I got the voucher, it was only good at 2 of the 16 locations. I emailed Groupon to tell them of this issue. I got two responses apologizes for the delay. Then I got a response telling me that they could only help me with 3 days. So basically, it was impossible to help me because they took more than three days to get back to me. How ridiculous a response is this!

Groupon is too good to be true. It's a scam! I ordered canvas pictures from one of their partnerships, Mypics2, on July 10, 2016. On their website it said delivery would be 8-10 business days. When that timeframe passed they told me it will now be 45-60 business days due to a new processing procedure. When 60 days were up now they told me they could not give me a timeframe... come on... what a scam. I contacted Groupon and they told me there was nothing they could do. I will never use Groupon again and will discourage anyone that is interested in them.

I have been a regularly customer of Groupon making several orders per week. In the beginning, the merchandise was arriving timely and met my expectations. Within the last couple of weeks, the merchandise have been delayed or canceled. I would contact Customer Service to only be told that they ran out or because of shipping, sometimes merchandise is damaged or lost.

Tried to purchase a Groupon with 4 different accounts and 2 different credit cards and each time got an error saying it couldn't be processed. No other explanation was given and customer service was no help at all. I hate this website and I will not be using it again.

This was the worst Groupon experience I have ever had and I am very hesitant to ever make another Groupon purchase. I arrived at my hotel at 10PM after a 4 hour drive and was told that they didn't have my reservation. The hotel said Groupon is supposed to call the hotel 24 hours in advance to reserve the room and they have "had this problem before." When we called Groupon, they said the charge didn't go through on my card and the order was canceled. Immediately after my purchase, I got a call from my bank about possible fraudulent charges (they said they call for all Groupon charges because they have so much fraud). We determined it was a legitimate charge and they removed the block.

I purchased a AA (DS) Casual Leather Handbag on May 5, 2016 for my daughter's birthday. It was delivered on May 10, 2016. My daughter's birthday was July 10 and unfortunately, she did not like the color of the purse. I said I would exchange. I contacted customer service on July 27th and they said it had been over 14 days and the purse could not be returned. OK. Fine. I decided since I could not return the purse - or get credit, I would use it. This was the end of July - still a brand new purse. I used until the beginning of October when I noticed that the strap stitching was undone and the braid that was holding the strap to the purse was no longer holding the strap.

I have ordered a service online. Tried using Groupon for cleaning vents and ducts unlimited with 83% discount offer, full unlimited service for 1 unit $40 and 2nd A/C unit $49 total $90. The guys came in and charged me and said what I pay thru Groupon don't pay there and they will come and charge me in person via credit card. And they checked my furnaces and said all clear, no issue, looks awesome. I don't need cleaning and they wrapped up their equipment.

I am crying, I have spoke to 8 people in the last two days, and have had my card charged twice. I found an x box on sale from 250 to 200, refurbished. I jumped at the chance to order it. I placed the order with a 10 off coupon making the order come to 200 with shipping. I get an email saying the order is declined because my credit card didn't match the person I was shipping it to (it was a gift for my fiance).

I've been buying pots, pans, flatware, curtains and rods for the last several months in anticipation of this impending divorce. The restocking of the finally found 'separation' house was going smoothly, with the hundreds of Groupon dollars spent, until I found out the curtain rods were too short for the windows. Barely literate support chat personnel couldn't adjust, replace or swap rods to fit windows. Lesson learned... when buying crap from Groupon, expect the same kind of service... crap. Love this divorce **... 23 years down the drain with 2 beautiful kids to count as my greatest accomplishments. Medusa has risen.

I placed an order through Groupon and for some reason they put my order on fraud detection and never contacted back. I send them enormous emails but this company was least bothered to respond. I contacted their Call Center. I don't know what language they were talking. I could barely understand him. All the customer service guy was trying to do is make me say YES. I complained to him about the emails I sent with no response and he was least concerned to be apologetic.

I purchased a $100 Bluetooth Speaker as a Groupon Good through the merchange Unlockblock, owned by Money Talkz LLC. The package required signature upon delivery and even though USPS should have checked for ID, someone signed and stole the package while I was at work. Unlockblock's fine print states that they are responsible for following through with the delivery of the product but after much difficulty contacting them, they stated that it's my problem and I should deal with USPS. I have several tickets open with Groupon to attempt to get a refund but am often sent to overseas customer service and get default answers such as "work with 3rd party merchant". Groupon runs the Groupon goods store and needs to have some skin in the game to help ensure the merchants do what they promise and need to provide refunds when customers do not get their products.

I recently just booked a wine tour with Groupon. I have many complaints about the service and experience I had. Initial when I was looking for a over night trip, I knew I wanted to stay in Niagara Falls. I found a Groupon that stated "1 night stay at the Old Stone Inn, and 3 wine tasting experiences". I thought I was getting an amazing deal for only $154.00, so I booked it. When I received my credit card bill a couple of weeks later, I was surprised to see my $154.00 turned into $220.00. I assume the price that was advertised online was in US??? This surprising is not my complaint! A couple of days before heading down for my mini vacation, I decided to call the hotel to confirm if I needed to plan ahead and book any of these wine tasting tours.

When I found Groupon, I thought what a great idea. Unfortunately then I tried to utilize their service. It is horrible on goods. Goods are shipped via Federal Express to the local post office for delivery. It does not work well at all. It is considered delivered when it hits the local post office leaving you to wonder where's my stuff. But, unlike many other online retailers, they make you interrupt your neighbors lives by asking if they've seen your stuff, ask your building personnel if they have your stuff and check behind bushes or other hiding places where your goods may have been placed. This is ridiculous.

Groupon offers a coupon for 4 at "La Patagonia Argentina" in NW Miami. This coupon costs $44.00. It is supposed to be a $42.00 savings for what should be a "Parillada" for 4 people plus 4 small side dishes of approximately $3.00 each. In the dinner menu, each Parillada costs $16.95, they do not say if this Parillada is for 2 or 4 people in the menu, but if you ask they will tell you it is for 1 person, but could easily feed 2. Bottom line, what they do give you is TWO $16.95 Parilladas (not 4) plus 4 small side dishes. This has a value of $45.90, not $86 as advertised in their add. On top of that you end up over tipping, because you based your tip on the advertised $86.00 and you only got $45.90 worth of food. It was a definite rip-off.

Today, I spent 4 hours to try to buy a smart watch as a gift to send to VA from FL. They could not process the transaction. 4 times with 2 cards (both cards were verified and clear to be used), Then one $10 groupon points was added to another $10 and still they could not process the order. Finally 3 hours later, the order went through, as a gift, but they sent the gift notification to the recipient 4 days before!!! No surprise there. And then their $20 of groupon points were not even used! Making the total be much more than anticipated. I cancelled. Never will use Groupon again. The girl, somewhere in Asia, could not care less and just said, "ok I'll cancel your order." No customer service from any Groupon agent/rep. Cheaper in the end from Best Buy or Amazon (they deleted the entire transaction. Unable to see old tracking info).

I tried to purchase 2 tickets to the Trans-Siberian Orchestra performance as a Christmas gift for my grandson, but only 1 ticket processed through. When I realized that I only got one, I tried to find their customer service number so I could call and cancel. No number could be found but the website took me to a "Help Wizard" which walked me through so I could submit a request to cancel. A week later I went to follow-up on my refund and actually found a phone number. I called and they will not refund because it had to be done the same day of purchase (which I did) and they did not show that I ever tried to cancel. No help.

Basically Groupon is selling fake Apple power adapters for MacBook Pros. Such as: Adapters that: have different circuit boards which are simplistic, much lower quality than the OEM versions. Have the T-end of the MagSafe 2 connector of low quality, overheating and creating short circuits. Have the ground wire internally cut (it's just to trick the customer). Have improper heat dissipation, causing the adapters to overheat. The temperature of the T-end MagSafe connector reached 203 F when I burned my skin (tested with an infrared thermometer afterwards). Groupon should be careful not to sell fake items that can cause fires and burns, and that have improper voltage regulation.

I made a purchase on Groupon for iClear (an orthodontic practice in the Atlanta area). I was told by the orthodontic office that I am not considered a candidate and that I should contact Groupon for a refund. I then contacted Groupon as I was told by the orthodontic practice and they assured me that they will refund my money onto the card that I have on file. I switched banks almost two weeks prior to contacting Groupon for a refund. I switched from JP Morgan Chase bank to Bank of America and I also updated that information in my Groupon account. Unfortunately, for some strange reason, Groupon proceeded to have the refund sent to my old account, which was officially closed at the time.

I bought a Groupon for Chicago Line Cruises last Thursday as a gift for a friend to use this Monday with her friends from Sweeden who go back home on Tuesday. My friend received the email with the voucher but no Order Code. I immediately contact Groupon.com and their poor Overseas Customer service kept telling me that the problem would be solved in 48 hours. 48-hours later I still have no code and they keep telling me they are on it and do not understand I need the code in the next hour otherwise I cannot use it. I feel Groupon is irresponsible and borderline thieves as they charged my credit card on Thursday and I have no merchandise or service voucher for my money. Their practices ARE UNACCEPTABLE.

I purchased 5 tickets at $20 each, reduced from $45, for Steve Miller Band. I received an email to "be patient while our representatives locate your seats". Two days later I received an email that said the offer was no longer valid. I just talked to customer service that said I did purchase the tickets. I said I know, but you sent me emails that said the offer was no longer valid so I want my $100 back. Needless to say I'm out the money and the concert and they are out another customer. Groupon never again.

Bought a Groupon for a friend. The vendor never showed up. When I bought it, I used a first-time user coupon. Groupon gave me Groupon bucks, but now I am not able to use the first time user coupon. I asked if I could get the first time user coupon reactivated - first through email. They said it is just like a grocery store coupon. My reply was, if I am at a grocery store, if the product is not available, they give me the coupon and ask me to come back later... Then I reached out via chat. Asked her if I could get it back in a nice way. The lady said "No, you will not be able to get it back." And ended the chat within 5 seconds. I was just typing during that time.

Order garden shed from Groupon. It says it take 10 to 15 days for delivery. 5 days later got email "your order has been dispatched." It's been more than 1 month. I don't know where is my order. I got tracking no. in the same email. When you tracking your order it says tracking no. doesn't exist. Call customer care around 10 times regarding my order and always they said next couple of days. Even I asked for refund they saying 15 to 20 days for refund. Worst service. Never recommended anyone to buy expensive stuff from them.

I purchased a Pro Spin Brush for Perfect Skin - Face and Body on August 18th, 2016. The shipping was the only thing quick about this experience; shipping took 4 days and I received it on August 22nd, 2016. Once I opened the box, I realized it didn't come with batteries and I procrastinated for about a week before buying batteries. My product had either gotten damaged during shipping (the shipping envelope and box it came in were in perfect condition and not at all "damaged") or I received a defective product; either way, it didn't work and I wanted all $25.88 back I had spent on it.

To keep my story short I'm only going shorten what happened over 3 months before the concert. On July 1 I purchased 4 concert tickets. The representative told me I could print them the next day when the deal ended. I kept getting a connection error when I tried to print. I emailed the first time Groupon. They told me they could not locate my email. A few emails later I had to email my receipt and screen shots of my Groupon account. They found my account but told me to wait 24 to 48 hours. The third time wait a few weeks. After the fifth, sixth, I lost count email and still no tickets. They explained there was a venue changeable. The tickets weren't available yet. I got suspicious and asked for my money back. The answer was no and to wait till Sept the day before the concert. They would only be at that time not before. The day before the show I tried to print tickets. The screen didn't have a tab to print.

I purchased a Fitbit Flex on the Groupon app. I have been wanting one for a long time and the deal was too good to pass up. When I received the Fitbit the clasp that closes the band around your wrist was missing. It had everything in it but the clasp. I sent two emails to customer service regarding this issue and never heard anything back. I finally called customer service. I was told that they cannot just send me the clasp and there are no returns. My options were to keep it as is and basically purchase a clasp from somewhere else or return it. Why would I go purchase a clasp I had already paid for with my order? Returning the product and most definitely will not be using them again.

I was warned don't do Groupon! "Why?" I asked. I was told the customers were not quality clients. Boy, were they wrong! The clients were amazing, it was GROUPON that was the rip off!!! Terrible customer service and zero help in promoting your business. They just want you to give away your services plus discount the heck out of it. Don't do it business owners. You're just giving away your product for a few customers and hopefully GROUPON will pay up, but they will have all kinds of reasons they don't! Groupon beware!

I am a senior woman and had ordered several diffusers. First one... no problem. Second one was not even the one I ordered. I looked on Groupon's site to try and even find the one that was sent to me. There was not one like it. I called Groupon. Trying to understand the first person was frustrating. I told him I was having a problem with his accent that I needed to speak with someone else. He said I couldn't speak to anyone else. I hung up. Called again tried to tell the second person my issue. She said sorry that I could reorder the same item. I asked why I didn't get the one I ordered to begin with and asked to speak to a supervisor. She told me to call back and hung up.

Groupon is scam. I tried their service 2 times and lost my money. Their search is not city specific, you run the risk of buying a service, which maybe in a different state. Their location search is useless.

I ordered a Groupon wine deal for $65. When I went to process it, I found out the wine company would not ship to my state. I cancelled. Groupon charged my bank account immediately for the $65 and now tells me that it will take 10 days for the credit to show up on my bank account. Can you say "cheat"? This action should be investigated by the FTC.

For several months now I have not been able to access the "my groupons" page on my account. I have been contacting Groupon's customer support over e-mail since that time. Every time they first tell me to do all this technical stuff like update my browser, delete my cookies... Well none of that has worked and when I get back to say that does not work they either stop communicating with me or tell me their tech team is on it and then I do not hear back. Other people are able to get their groupons on the same computers I can't so I know it is a specific problem with my account. I have told Groupon this several times and I get ignored. Since this has gone on for several months I have had groupons expire and I can't use any of my groupons without having Groupon send me attachments to them.

Well I ordered a Magic Stick on the 2 of September only to receive an e-mail on the 6th stating that my order was being processed for shipping. Checked the tracking says I will receive it on the 16 the by end of day... I forgot mention that when I ordered it, it stated 2 day delivery. SMDH. I will not be ordering from them again. It was my first and last time.

If I could give negative star ratings I would. I ordered a California King mattress from them and my original payment did not go through. I received no email from them stating if there was a problem with processing the payment, so I contacted customer service. I tried live chat, no one was available, tried calling, the phone just kept riding, so I emailed them and they responded an hour later telling me to contact my bank. I contacted my bank and they told me that my card was declined and that the payment was canceled so I should try to make the purchase again, which I did. The second time around I had no issues making the payment, I received a confirmation email for 1 mattress set and thought that was the end of it. I woke up the next day to a second confirmation email for a second mattress that was processed at 1 AM which obviously I did not make.

Groupon's customer service was awesome with my case!!! They were kind, friendly and very open to help. I wish all customer service from all companies behave like this!!! Coupons were created to make your life better and Groupon guys knows how to rock it!!! I will get coupons with Groupon's forever!

Groupon's Customer Service is non-existent. I purchased a Groupon for a canvas print with a specific photo in mind. When at the site to create the canvas print, I was informed that my photo does not meet the requirements and will not work. When trying to ask Groupon for a refund, there was no way to get in touch with a customer service representative to explain my situation. It is risky to purchase a Groupon for anything custom made.

Groupon had a coupon for a Motorola 360 watch that I tried to buy with 2 days delivery. It is now 4 days later and the watch I ordered will be delivered on Monday August 29. A full 6 days passed when they stated it would be delivered. Normally, I would not be too concerned, but I am traveling and so I will not be available to receive the package that I bought and will not be returning for several days. The issue is that Groupon stated 2 day shipping when I placed the order, but the reality is they are shipping it on a 10 day schedule. I would have never placed the order if I would have known that they cannot ship for 10 days. In my opinion, Groupon flat out lied in their ad. It seems they never had any intention of meeting the ship date they stated in the ad.

I swear I wish I could give them negative stars. I purchased 2 items on Groupon and had to order on this company's website, which I went ahead and did. They sent me 1 broken item and not even the correct item and the other item was not even what I ordered. I have emailed this company, facebooked this company, Facebook messaged this company and called this company without any response. According to others posts on their Facebook page, this seems to be par for the course. What kind of racket are these people running???

The only reason I am writing this review is because of how upset over how the whole Groupon system is setup. Let me explain. So I own a business that helps with back pain. What we do is very different and innovative. So, I decided to try Groupon to get more traffic thru the door, and for more folks to try our program. First off, I was not able to setup the ad post as I would like to. I wanted to put something with "back pain" in the title, but they wouldn't let me because it's "against their editorial style". So, instead they just put "Personal Training sessions". The title is crucial, because we are not a gym, but were in part portrayed as one.

My wife and I purchased a Groupon hotel room night at the Lancaster Host Resort in Lancaster, PA. After driving for most part of the day, we arrived at the hotel at 8 pm (EST), all set to have a shower and get some sleep. To our utter shock, we were told by the Front Desk, that they were not receiving guests, as they did not have AC or running hot water. They could not call us ahead of time and warn us, as Groupon had not shared our contact details with them. We were now asked to contact Groupon and ask to be booked at another hotel. It was 8.00 pm EST. We called Groupon and the agent at the telephone number 1-888-664-4482 heard us out and said that she was unable to help, as she was from another department. She said she would transfer us to the 'Getaways' department. She did, and we got the voicemail, which said that they were closed for the day.

I had purchased a phone from them that was not very useful in the US due to it being a Japanese phone and not having the right bands to operate at 4G LTE. I wrote a review pointing this out and they censored it. I guess they don't like to let the cat out of the bag when they're trying to deceive their customers! It is highly unethical what they did and I will never trust them again to provide me a quality product. TERRIBLE!

I purchased 6 bras from Groupon. They were late arriving. Then after only wearing 2 of them twice, the under wire broke through. Then 2 of 6 bras were 3-4 inches smaller than advertised and unwearable. All of the 4 that I could wear the under wire broke through within the week. Groupon said all sales are final no refunds or exchanges. Will never use again!

I am very aware that Groupon states when you make your purchase that you have 14 days to return your item. I understand that if you decide you don't like the item or if it doesn't meet your expectations. However, the item I purchased says very clearly that it has a 1 year warranty. The item is still being sold and clearly still states that it has a 1 year warranty. It stopped working after 5 months so I contacted Groupon and received an email stating that they on allow 14 days for returns so there is nothing they can do for me. That is leaning towards false advertising and I won't be making any further purchases from Groupon.

Today I found out that somehow 3 of an item was ordered instead of 2. Since the items will not be sent until 8/24 I thought there would be no problem canceling 1. Not what I was told. Will have to wait until I receive the item send it back then wait till they get it then wait till they refund me. Was on the phone for over a half hour. They have lost a regular customer.

All you people can understand what is my problem when reading below which I have sent to their customer service. I'm glad finally I got some response and thank you for that. How many more day's do I need to wait to get my package? If I can get this before 24th, then it's ok to ship to the address I provided, if not please refund it to my credit card which I used to purchase. Also I would like to point out some bad experiences when I deal with your customer service people and I think you can share this with your management to show how bad is your customer service. I don't remember or they didn't mentioned their name who assist me, but see below how they respond to me.