Groupon Reviews

Constant problems with not getting product or customer service telling me they can’t refund. I am done. Deleted app won't buy anything from them again and will not recommend to anyone. Just terrible! You will not get any help regardless of problem. Screw them!

I recently purchased some concerts tickets from Groupon, as I was finalizing my order I realized that I had clicked on the wrong location. It was a matter of minutes when I contacted the customer service center, not to cancel my order but to try and correct it. The agent replied "sorry. It's in the fine print. No refunds", again wasn't asking for a refund just the right location. She then replied, "Perhaps a family member could use them." They are of no help at all and then just dismiss your concerns. I am out $120.00 dollars.

Bought a Groupon during one of their sales when there is no promo code and the price is just marked down. They incorrectly charged me for the original price and when I contacted Groupon, their only solution was to give me the difference in Groupon bucks (I wanted it refunded to my cc which they apparently can't do) or to cancel my order and refund me completely. The first customer service rep suggested to cancel the order and re-purchase the Groupon. I did this and the same thing happened. I didn't get charged the sale price but the original price.

I ordered five, items and I only got 4... The items show delivered, but all five items on your tracking system have the same tracking number. When they were shipped separately and the four packages I have have different tracking numbers. Do not order anything from them. YOU HAVE NO CUSTOMER SUPPORT... YOU ARE UNABLE TO FILE A COMPLAINT WITH THEM.

Truly awful experience. They sold me a parking pass at a rate higher than the seller. The Terms and conditions clearly stated that I can cancel at any time before the date of service. However, the agent refused to issue a refund, even though I contacted him right after I made the reservation, and 3 days before the service. He ended the chat abruptly, and I could not cancel the reservation. Never again.

I purchased a Groupon for a great deal on an all inclusive resort in Cancun for a family vacation. I called beforehand to verify the flight charge for an extra 2 children. I was quoted pricing of an additional 749.00 in total. After purchasing the Groupon I called back and was told that Groupon should not be selling the 6 night option since it was a mistake. I called Groupon. They promised to look into it. I never heard back. I called to book it again since it was still on Groupon being offered and I was quoted additional fees of $2502.00 for airfare upcharges (we did not request any flight changes or times, etc. this was just because they undercharged the airfare to start with) and the extra children including a lap infant. SCAM! Now they will not refund my one Groupon since I viewed it to start booking the vacation. Both of these companies (Groupon and Vacation Express) should be ashamed. This is not good business practice.

We booked a holiday with Groupon to Italy, visiting 2-locations. The travel company supplying the holiday was Weekender Breaks, who pretty much ripped us off, with flight bookings that wouldn't connect with the follow-on rail travel. They made us pay extra charges to change the original flights. The follow-on train travel then turned out to be on a 1-way ticket only, with no ticket to get back. Extra costs were liable for the return journey to allow us to get back again. There were also issues about the original hotel booking, so a very bad experience overall. Avoid Groupon and their holiday companies like Weekender Breaks.

☠️ “BUYER BEWARE” ☠️. If the vendor doesn’t produce the service or goods you're out of luck! Groupon has a no refund policy, pays a lot of lip service but leaves you high and dry!!! In other words you're out of pocket, say goodbye to your money!!! Much of what is listed isn’t a deal to begin with! Save yourself a great deal of aggravation, not to mention your money and go anywhere but here! I’m out $465.00.

I accidentally purchased wrong tickets and yes I agree that it was in the fine print that I could not cancel but it was less than 20 mins and they would not refund. Before making the purchase I also chatted with the agent and he/she did not tell me I was looking at wrong tickets and I just ended up wasting $80. Not only that I was on Ticketmaster and the same tickets are for $20 and I paid $30 each. I AM NEVER buying anything on Groupon EVER again.

Groupon does not help with vendor issues. Mail order is the biggest problem. I can't even get Groupon to contact me. Metal Unlimited offered a sign at $19.95 but when I entered the code, etc., they want $39.95. If this is not straightened out, it will "time out" and I will lose everything. Similar problem with a child's book. Items I have received include a set of sheets with a hole in the top sheet and pillowcases that are too small for my pillows; bracelet that was not the one I ordered was sent to me.

The last 3 deals I purchased on Groupon have had misleading or incomplete information. When I contacted Groupon the first time, they flat out refused to issue a credit or a refund even though their vague language created the miscommunication. I'm still out money on that deal. As a "helpful" suggestion, they told me to gift it to someone else, as if I did not spend actual money on it and gifting this for no reason is totally fine. The second time, they issued a Groupon credit, refused to issue a refund. In that situation the Groupon they offered was a spa experience, when I called the "spa" they informed me that they only have 1 masseuse a day and very limited availability.

In January 16 & 18 2018, I ordered spiral 5 notebooks ($5-$7 each) for a group of young ladies in an organization that helps with the tools for a better life. Yesterday 2/5/2018 I confirmed that I did not receive the books, nor did the organization. I contacted Groupon via chat, because they do not allow calls and they advised me that I had to complete the process with a voucher on the merchant's website. I did and there was a large balance, I stopped and contacted Groupon and they advised that I had to complete all of the steps and when in check out I would get the voucher credit and the balance would be zero. That never happened.

Sought numerous times to obtain refund for 3 Rusty Wallace Driving Experience. Customer service and upper management refused to consider refund because 3 day voucher refund window had passed (I requested at about 8 days). Kept saying "Our policy doesn't allow us to consider this." Ad on Groupon said "expires Aug. 10" leading one to believe it must be use sometime prior to that date and there would be multiple dates from which to choose. Not the case. There is ONE date on which it can be used, Aug. 10. Secondly, when vouchers were received it stated they must be redeemed within 90 days making me think that meant it had to be USED within 90 days.

I’ve been trying to get ahold of a Groupon Rep for about 3 weeks and had no luck. There’s practically no customer service available. Finally the rep responded to my email after I found her initial email in my spam folder when I logged in to start the sign up process. Surprisingly she responded with an apology that she was out with the flu and that emailing her would be the best and fastest way to get ahold of her. I was relieved because the platform isn’t user friendly and my Groupon offer was put in incorrectly with no way to fix it.

On 2/3/18 I ordered a voucher from you for Hungarian Rhapsody restaurant. I entered the promo code SAVE25 to get the voucher at $19.50 instead of $26.00. Look at my bank account and I have been charged the $26.00. Chatted with someone from Groupon and he tells me he is going to give me Groupon Bucks for $6.50. I do not want Groupon Bucks, I want my cash back. Says he can't do that. So I canceled that order and chatted with another and told him that I had canceled the order and to remove the Groupon Bucks as it is only fair in which he did.

I was able to enter a promo code for $10 off my purchase during check out but when I checked my credit card statement I discovered I was not given the discount. I tried to contact Groupon by telephone but I was not able to locate ANY phone numbers. I did the online chat. Their customer service apologized and stated they will issue a $10 Groupon buck towards my NEXT purchase. So now I have to make another purchase to get my discount!

Bought a Groupon and when I went to use it the location has no parking lot. Have to walk 1/2 block in dark alone. Asked for a refund and they will let me "trade" the Groupon. First time purchaser... never again. Buyer beware.

If I could choose negative stars, I would. We are a company that offers our services at a discounted rate with Groupon and we have been trying to get a hold of our representative for months. I have personally called him dozens of times, left voicemails and plenty of emails. He responded to the first one and then seemingly disappeared. No wonder customers hate buying things on Groupon because if there is a problem, there is no resolution. TERRIBLE CUSTOMER SERVICE. CALL ME BACK.

What kind of so called "company" is this? I was bold faced ripped off. I placed an order through one of their promotions. They had no problem charging my credit card for their money, but never sent the product. After months of chasing my order down...Groupon said "go to the merchant for your order". The merchant said "go to Groupon for a refund". Neither one could find the order even though I had an order number. I could prove the charge on my account but that wasn't good enough. STAY AWAY!!!

What a joke of a company. I purchased a voucher through Groupon and within 72 hours of purchasing the voucher, the company had a better promotion that made the product cheaper than what my voucher was worth. In contacting Groupon, they refused to refund my voucher or even give me credit in return of the unused voucher. I went as high as I could go with the company to seek a resolution but was met with absolute worst customer service I've ever experienced. AVOID!!

Recently I want to purchase A Gotham cookware set which they advertise for $99.99. I made the purchase right away as soon as I received the email offer so the offer is still valid. But when I clicked on the 'Review Offer' the price I was offered was $133.99. I contacted Groupon right away and their excuse is that the price is subject to change. Then why can they offer a price with an expiry date and the price changes before it expires?? False advertisement. This is not the first time I have encountered this price irregularities. So buyer beware. I will not shop at Groupon for sure.

Groupon is SO awful! Do not ever buy anything from them! I booked a trip through their site but that trip was no longer available at GoMundo their partner! That means they have received money from me for nothing! And afterwards their site says that I can get my money back in 14 days without any reason. But first they said that I need confirmation from GoMundo, contacting them is so difficult, they do not answer mail and it takes half an hour until they pick up the phone! I have sent the confirmation twice to Groupon and now after a lot of calling and mailing and days passed, I have received an email that I have to wait 5 days until they find a solution. What the hell does that mean? This is just stealing, stealing my time and my money. I'm going to tell everyone how bad their site and service is!

Groupon has great prices, for the worst companies. I have never been rejected so many times to set up an appointment for something I already paid for. It makes Groupon look bad, and customers not wanting to return.

I recently purchased some tickets to a local event. The following day I realized I needed to switch to a different date thus I needed to contact Groupon customer support. Over the past few years Groupon has made it more and more difficult to deal with their Customer Service department. They have since removed their toll-free call in # and rather, force you to use their awful chat support. When I was finally able to get a hold of an agent, the amount of time it took this person to answer simple questions was unacceptably slow. Because their customer support has been outsourced, the agent had a difficult time understanding what I was trying to request from him.

I bought a Groupon coupon. When it was time to use it, the link provided didn't work. The vendor's help-line phones went unanswered for almost 40 minutes. I called Groupon. They verified that the link was a bad one, and that the phones went unanswered. In essence, the coupon was worthless! But... For reasons that were very complicated, Groupon refused to give a refund. Or even a credit towards another coupon. Bad deal!

Don't use Groupon no matter what you do! False advertising by omission. We recently bought an overnight package for Maui Sands in Sandusky, Ohio. No mention that the waterslides were all closed! Get there and nothing to even do. No breakfast included and then the place made you pay for coffee filters for the in room coffee pot. Don't' use Groupon.

Ordered a deal for Noah's bagels... Had to click to get deal. The code would not work. Contacted Groupon. Was told to notify Noah's... Noah's sent me back to Groupon. Just gave up since no one seemed to think it was their issue.

So Groupon ripped me off. 95 was suppose to be credit in Groupon bucks or into CC. I had explained to them I canceled that CC and changed banks. But they said bank issue now. Called and looked up bank things when closed account. Sent them all information and said, "Not our issue". So they kept my money and then get nothing. But I see they only have one star. Reason ripping people off.

My mother booked a room through Groupon for our vacation, using a PayPal card. That PayPal card was stolen from within the next couple of days. So Groupon cancelled our order without notifying us. Thank God we checked the reservation or else we wouldn't have had a place to stay. We then started researching other hotels and we clicked on one for 150 a night and since the website wouldn't load we clicked again and it booked the hotel. So we were being charged for a hotel we didn't want.

They sold Xbox Live Gold membership cards that said directly on the Groupon site if they sent a Spanish language card it would still work, you just had to log onto the Xbox website to register the card number. This is incorrect. The cards they sent us were from someplace like Portugal and they would NOT allow us to use the cards in the US. Then when I tried to contact technical support they said they would not do anything because it was outside the '14 day return window'. We paid $100 for a worthless product that they must have KNOWN was worthless to begin with.

I made a purchase and it took me to another website other than the one I was making the purchase, and my credit card information was stolen. I have over $350 worth of charges that I did not make that same day that I make my purchase on Groupon’s app.

I ordered, this item (3D Printer Pen), before Christmas, as a Christmas present, but as we were away over Xmas, we looked forward to my 7 year old son opening it after New Year - to find it DID NOT WORK! As the returns time had elapsed, they said, "No go" - I am disgusted with Groupon - this is NOT the first time they have been unfair and I am NEVER buying from them again, and warning all my friends, this is not the way to keep customers. Seems there are a lot of complaints on them on the internet, no wonder!

I asked my date to get the Groupon for 4 people for a lobster dinner at a local restaurant. The original price of the dinner for 4 was supposed to be $164,00. The Groupon was $76.00 after a discount, but we knew we had to pay the tip on the $164.00. Did we actually get the $164.00.00 dinner? NO!! We received one lobster tail and some mashed potatoes per person, 4 small salads and two desserts for the table. The original meal that they would have charged $164.00 for had 3 lobster tails each. They added $30.00 to the bill for a tip on the original price! I wasn't the one paying, but feel responsible for bringing my friends to this restaurant. Had I paid, I would have insisted that the tip be reduced for the value of the actual meal. We left hungry!

They insulate themselves and their merchant from contact to avoid returns. I finally got an email response but nothing they instructed me to do would work. Their system denied me a ticket. There is no way to contact merchant to start the return process. The camera doesn't work and neither does Groupon.

I could not find a voucher for a Groupon I purchased on 10/31/17 for a massage. My girlfriend and I wanted to do a girls spa day. I purchased one for her as a gift with my PayPal account and the other one with a Visa gift card. One of the vouchers was not showing on My Groupon so I tried calling the company to find out they no longer have a toll free number. The only way to contact them is through email. I send several emails and they stated they only had one Groupon for me. I provided copies of the gift Visa card that I used. They send me the voucher which I purchased for my friend on my PayPal which I already had.

I purchased a coupon for carpet cleaning. Unfortunately I had to deal with a very bad unreliable business, Allan's Carpet. I made an appoinment for noon and they confirmed. The next day they were texting me if they can come now at 8:30 am. That wasnt professional to start with. I said no. I thought they will come at noon as scheduled. They never showed up. I called, I text and around 1 pm they text me they had an accident. Thats not my problem anyways. When I tried to get a refund from Groupon it was impossible. They have no number to call, no email, no one answers the live chat. Of course I disputed the charge and I never want to have to do anything with them again. Very bad unethical practices on their behalf.

Received damaged air filters ordered from Groupon. Contacted customer service and didn’t feel they handled the problem correctly. Will send them back. Will not be doing business with them anymore. The reason I ordered them was because I needed them. I feel as though they should have resent the order as an exchange, which they wouldn’t have done. Not happy. Just a minor setback for me but a real eye opener on the way they do business.

I place my order December 8 2017 and December 9th I get email my order has shipped with the tracking number stating FedEx receive the shipping notice and are awaiting the package. Now it’s Jan 16. Still no update on shipping. After 15 days I contacted Groupon and tried to contact the supplier of product and all I got back was a email from Groupon stating sorry for the inconvenience. Wait a couple more days and after 20 days I kept trying to contact them and I got the same email back. It’s like they don’t even read the emails. They handled it so poorly I will never do business with them again. And on day 40 Groupon refunded my money even know I didn’t want a refund or ask for one. I just wanted what I ordered and after all that time they said there was nothing they could do. This was a Christmas gift for my wife and nothing to show for waiting that long. Very disappointed.

I am at a new level of mad... 4 hours I have fought this today. The vouchers could not be found? At Groupon’s request, I had to get a new email address. They deactivated my old account, along with all my purchases. Gone. Cannot be recovered. How long until we get what they stole? Legal action must and will be taken. Who is with me?

Booked a hotel because my boyfriend was being deployed and they were having a ceremony. It was canceled because of the snowstorm. Groupon agreed to call the hotel but couldn't care less about why I needed to cancel so I'm sure they didn't really advocate. Didn't get my money back.

My very first order never arrived! After quite I bit of back and forwarding, the vendor suggested I get a refund, which I did. Also, please check other online websites (ie Amazon) before you buy, to do a price comparison. Groupon has very much inflated the price of some products (ie Kevin Murphy hair products), which you can purchase for a whole lot cheaper than Groupon's "deal". - #caveat emptor.

In November I purchased 4 items from same vendor. By mid December I tried 2 of the 4 and they were junk. I contacted Groupon who said I had to go through the 3rd Party Vendor. Neither company would refund my money. I opened a claim with my bank before Christmas and then on January 8th when I realized I had a Groupon that was going to expire on the 26th, I tried to access my account. I wasn't able to so I contacted them and they responded that I was removed from Groupon because I breached our terms agreement and they were considering legal action. I asked what was the reason I breached it as my attorney needed to know why I was locked from my account.

For some reason I received an additional package I didn't order. Groupons return policy was extremely inconvenient. I couldn't print from my Android and was forced to pay additional fees by going to Kinko's numerous times. In addition we were given a time limit making it more stressful. As a result I will never order from Groupon again.

I purchased a Groupon deal to stay at the Queen Kapi'olani Hotel in Waikiki. A very short while later, I found out that I would not be able to stay that night at the hotel, so I immediately contacted Groupon that I needed to cancel my order. The cancellation policy said that I had to cancel within 4 days before checking-in, in order to get a full-refund. I canceled it within the 4 day window, so I was pretty-confident that I would get a refund. I didn't hear back from Groupon until a couple days later, telling me they were requesting the hotel to give me a refund.

Groupon has silently deactivated my account with a positive balance of about $112. There is no way I can get my money back, because I don't have an account and I cannot contact them. They don't respond. What a SCAM!!! Will report to Better Business Bureau. My husband has an account with them, with zero balance and never made a purchase with them nor used this account like I did and his account is still on. Haven't used my Groupon account in about a year and now I find this out. Apparently I'm not the only one! So disappointed.

Poor customer service and poor refund options. Groupon's response does not resolve their customer service issues. First, I ordered approx $109 worth of product on Dec 3rd. Groupon claims that the package was processed and delivered from Illinois to Indianapolis on Dec 5th. That would mean that the package was processed and delivered in 2 days. I know that they did not deliver the item in 2 days as it was not processed as 2 day delivery mail service.

Bought phone accidentally on Groupon. Phone has 30 day money back anyways. Tried to cancel order immediately after my order confirmation email, which arrived next day after purchase. Groupon says contact merchant (AV Electronic Solutions in New York (AKA Price Plummet)). Contacted merchant and they said can't cancel, order has shipped within 24hrs. Order shipped 5 days later, merchant could have easily cancelled. I told them I want to cancel or return. Again, Groupon is completely hands off. They do not care what their merchant's sell or how their merchants scam customers. Merchant said just refuse package and I will get refund once it returns back to them. I did not know that refusing package takes weeks and it could be lost. So merchant will never have to refund because by the time it gets back to them, the 30 day refund window will expire.

I ordered a 16.5 ft aluminum extension ladder on Oct. 17, 2017. I bought it to put up Christmas decorations. On Dec 1, 2017 my daughter climbed on it and a rung bent and broke. My daughter is 5 ft tall and weighs 105 lbs. Groupon sold this ladder through a third party vendor called Wmart. They finally agreed to give me my money back but I would have to pay for the shipping myself, to the tune of $75.00 or more. The ladder weighs 45lbs. So now I have a defective ladder I can't use. Do not use Groupon for any reason. They do not stand for their customers. If I could give them negative stars I would.

I ordered a Handbag in early December from Groupon. Within 24 hours of placing the order I had received confirmation of the order and a tracking number from the Courier Aramex. Well it's now the 4th of January and still nothing. The tracking number with Aramex shows nothing and of course the helpful but completely ineffectual Customer Service staff at Groupon have done nothing except offer me full credit in their offer store. Which to me is ridiculous considering they haven't been able to answer me on where the item I ordered is in the first place. Just feeble excuses.

Read all the ridiculous exclusions. I purchased vouchers for a Drift Spa Hammam at The Palms Place in Las Vegas just one week before our travel dates (Oct 2017 Just as we purchased exactly 1 year prior for an annual event in Vegas). I immediately called to make reservations & then bought my Groupons. Assuring that I had a reservation before buying the Groupons. $234.00! We arrived to our appointments & were told by the Palms spa that we could not use our purchased vouchers. They aren't accepting the Groupons during such a busy time. Hello!! We had used their spa exactly 1 year ago. I had to pay for our services again!!!

I purchased a Groupon for a cupping session, and instead of going right into the session I was forced to sit through a lecture about acupuncture that lasted 30 minutes. Then the session lasted 3-5 minutes and they used 6 cups on my back. They didn’t even apply them throughout my whole concern areas. When I requested a call the next day I was told several times that because the voucher was redeemed I was not eligible for a refund. I spoke with a supervisor and was offered a measly 10% back as an accommodation because I kept in about how terrible their customer service was.

I read the "reviews" for Live Web Academy and they were all glowing and how great the courses were. I bought the 3 courses. You cannot sign up for all three when you go on their site and put in the voucher number. I contacted Groupon after being ignored by Live Academy over the issue. I explained that I cannot sign up for all 3 classes. Also they are asking for $49.99 to access a toolkit. Otherwise the courses are useless. Groupon sent an email saying I needed to contact Live Academy. I don't think they even read my email. The reviews are obviously fake. I can't even leave a review to warn others about my experience. After my purchase, I see there is no way to leave a REAL review from someone that actually bought the courses. Totally scammed by both of them. Now I have written both for a second time but I am not holding my breath.

Groupon was terrible. When I looked up movie theater tickets, cinema tickets, Regal Pointe Orlando tickets nothing came up but then when I went to the page of Groupon where it has a page of reviews, likes and comments and how to get a Groupon for that event there was no Groupon, no likes or thumbs down. It was like the page didn't even exist. But, if you type in movie theater then you will surely find a Groupon for a petting zoo.

I'm fairly new to using Groupon and have quickly become very dissatisfied. If I could rate them negative stars I would for a number of reasons. First, I've found the quality of many of the goods are extremely poor quality. While they do allow free returns, it is quite a long time until you receive credit for your return. If you've returned more than one item, for instance 3 shirts for $15.00 each for a total of $45. You'll receive an email stating that you'll be getting a credit for $45, but they randomly seem to credit each individual item separately even though the items were all returned in the same shipment. It can be difficult to ensure that you receive your full credit on your credit card statement.

They took my money and I didn't get anything. I bought a coupon for Fruitbouquets.com and tried to place an order online but it didn't go thru. I asked Groupon for a refund but they said the fine print was no refunds. They said it was between me and the merchant. Of course the merchant said they didn't know anything about my coupon. They just took my money and I got nothing.

I purchased Sesame Street tickets for the Christmas event at the park - expiring 12/31/17. We were planning to go to Sesame this week, but my son’s asthma has flared up and he cannot be outside in the cold. I called Groupon to find out what can be done as I’ve paid $300 for the tickets. They are not willing to come up with a plan other than losing the money I paid for the tickets. There is no corporate office/contact to discuss a situation like this and come up with a fair resolution. The only resolution from Groupon is to lose out and they keep the $300. Even Sesame Place will allow adjustments for unavoidable circumstances. Groupon has awful customer service!

I ordered a pair of Bluetooth headphones on Dec 5th. Tracking had them ready to dispatch from the 9th and after several emails I finally received a delivery on 23rd only to find they had sent me the wrong item. When I tried to use the return option to generate a returns label, it just kept sending me back to the main page so I live chatted a customer service rep. She insisted I send a picture of the goods received. I've sent the picture, which includes the invoice and the order number and now another representative is asking for a security number, name of the deal and the city it was purchased in. All of which is on the invoice which they have a picture of. I've an awful feeling Groupon has no intention of giving a refund.

I purchased two vouchers for two movie tickets. The theater requires reserved seating and I went online to get the tickets. The first voucher worked just fine. I had to log in a second time to use the second doctor for my son's ticket. You have to view the voucher to get the voucher code to purchase the ticket online. The 2nd voucher code did not work. The movie was going to start 45 minutes after this began. I contacted Groupon because one was not enough. And the theater will not refund my ticket because the start time of the movie was less than 1 hour away. Groupon said if there was nothing they could do because I viewed vouchers. This is robbery at its finest. I have screenshot of live chat with Groupon. I will Never use Groupon again.

I ordered a sheet set from Groupon, where they advertise 2-day delivery. Over a month later and my goods finally arrived, and it was the wrong order. I am convinced that they just basically sent whatever they felt like, to try to get something out the door to me. Now the onus is on me to repackage, print the label, and send it back. If they're going to jerk us around, I'd rather they just tell me they can't give me the order, rather than send me some other garbage that I have to return.

On Christmas Day I was given $100 to purchase 4 Classy Crossroad $25 vouchers. They were valid for $50. I indicated I wanted 4 in 1 transaction and submitted it but it defaulted to 1. So I thought ok you can only purchase 1 at a time so I continued to purchase 1 at a time. Got a message that I overdrafted my account and saw where the 4 vouchers did go through along with the 5 additional that was ordered in error. I have called Groupon and emailed and all say read the fine print. It says final sale. I can read and understand but this was a system error not my fault. It was Groupon's system. I have emailed back that I want a manager to call me back. I have not received a callback. I will never purchase anything from Groupon again and will be deleting the app as I can not trust this company.

Groupon has outsourced all their customer support to India. You have to email them. No direct phone support. Good luck getting in contact anyone from Groupon. When you do they do not understand English and difficult to understand. They are like robots and incapable of making customer support decisions so they say they cannot help you. I will NOT make another purchase through Groupon.

I purchase a Groupon for pest control and the company was unable to fulfill the booking. The company notified me within hours of purchase and advised me to contact Groupon to get a refund. Groupon acted quickly and provided me with a Groupon credit HOWEVER it was only valid for 30 days. There was nothing I wished to purchase in that time and I have since lost $90. That's a lot of money to lose. A 6 month time frame would be better... 30 days is a bit ridiculous to MUST spend $90. Very angry customer!

I started using Groupon on Dec 3rd, and made another purchase shortly after in Dec 9th. I will delete their app after I finally get my stuff. I’ve contacted the merchant and Groupon customer service with no success. It’s ridiculous. These merchants have zero accountability it seems. My December 9th order, which is a Fitbit (would have been nice to have that for my mom’s Christmas present, right?) has been listed on package tracking as “ready to ship” since December 11th!!! It said it usually ships in 2-5 days! Nobody is helping me get this resolved. This is for sure my last purchase from Groupon and I’m pretty sure this is a website full of ponder schemes. I feel dumb for trying it!

Used for first time, and though they had no problem taking my money they seem to have a problem getting email addresses cross up. Put correct sender's email address in and their website will and did not recognize the correct email senders email address - customer service is non existence thru them. They created a website that puts you in a loop of questions which might have an answer or not - the answer I found is basically too bad you are experiencing this problem, deal with it somehow. No way to get a live person. Talking to a red brick wall is their answer.

I had a terrible experience online with Groupon and will never use them again. I had tried to purchase one certificate for a local restaurant and it was never was added to my cart. I closed in and out of Groupon several times to try to purchase the certificate and before I knew it, they charged my Discover card for 12 certificates. Which they said was final sale. I tried to contact Groupon, of course there is no phone number so you have to send an email. They said it was a final sale and I could do nothing about it! I didn't authorize the purchased, just closed in and out of the screen.

I purchase the salsa dance deal for CAD $16.40 for Woodbridge Salsa located at 427 Bloor Street West, Toronto ON M5S1X7 via Groupon on Dec 14 and today when I received my credit card bill it was charge by Groupon as USD $16.40. I chat with Groupon representative and asked for refund because when I called the Merchant: ** ALEN, he said that he already contact Groupon for the price problem and asked for it to be cancelled. Alen also told me that he never received the money from Groupon and Groupon should be able to refund my purchase.

December 2017, terrible customer experience with the customer service center in Philippines. Agents did not know what a mailing address was and could not figure out who was a supervisor and who was a manager. Calls left on perpetual hold. Terrible phone line where agents keep talking over my voice. I have bought and used Groupon coupons for a number of years. I wanted to get refunds for several Groupons that I have not used. I was told long ago by agents that Groupons never expire and I can get a full refund for unused Groupon even if they have "expired."

I purchased 3 tickets to Sesame Place for holidays. My order was still processing status for full day and online voucher was not available but money was taken out from my bank. I had to "request a call" for customer support since they don't provide you their number. I had to speak to 4 different customer support members on 4 SEPARATE CALLS which took almost 5-6 hours. All 4 customer support members told the same thing that it was a system glitch on my end and I needed to troubleshoot/refresh my order page until the order goes through.

Purchased non-refundable "Top Secret" hotel stay. Details of hotel are to be delivered via email after purchase. Confirmation that Groupon has my money was emailed... No hotel details. Leaving tomorrow night. No idea where. No available agents from Groupon, no response from support email. Groupon is a joke. Hopefully be able to cancel through credit card.

I purchased a manicure from Groupon. I tried calling & emailing the service provider, Aroma Wellness & spa in Toronto. No return phone or response from the Aroma. So I contacted Groupon. I asked Groupon to make an appointment for me (I noted several dates & times possible) if they contacted Aroma. If they were unsuccessful, please refund me my money. They said they would have a response within 4 days. No response was received so I contacted Groupon again. A week later they replied that they contacted Aroma & that I could contact them now.

So, after 4 days and multiple emails & complaints (including a call to PrinterPix) my issue has been resolved.

I am very disappointed in this business. In the past years I would buy things monthly from this company & I didn’t ever have any issue. This year within the past 6 months I have had multiple kinds of issues with this company. The first issue was I ordered a lumbar wedge for 8.99 & they sent me a seat cover for dogs for my car. I contacted customer support to tell them they sent me the wrong item & that I wanted to return the item & then send me the correct one. No. That couldn’t happen. I had to send my item back, get my money back & repurchase the item. At that point I didn’t even want it.

We purchased an offer to a resort and realized 3 days before the visit dates that our grandchild's winter break began a day later than we had planned for... we checked the app and all dates were still available and we contacted the resort who said that it would be fine and that they had worked out this sort of issue with Groupon in the past. Per the fine print we were in fact one day late in trying to make changes to our reservation and they would not budge. They were all Indian, no Americans to speak with, no consideration, no attempt to conference with the resort, nothing. When they say you cannot change something forget it, it's a done deal. We felt that since we still had 3 days until the reservation and that all dates were still available on Groupon our request was reasonable... very disappointed that they would be accommodating...

Bought a meal which included Entre, Main and dessert together with a bottle of wine. Each of these components was to be selected from the menu to a maximum value that was stipulated on the deal. Booked the restaurant and arrived for the meal. "Oh no," they said, "this is a mistake, we have told Groupon, you can only select from this special menu." I contacted Groupon 6 times with my complaint, they have avoided the issue by claiming that the restaurant won't contact them. Surely that is enough for them to refund my money, but no they want to drag it out in the hope that I will go away. Bad luck Groupon I won't and I have made complaints against them to three different Government consumer Bodies. AVOID THESE PEOPLE LIKE THE PLAGUE.

Contacting Groupon is now a nightmare! No more picking up the phone to actually speak to someone which is absolutely ridiculous!! I have been waiting 2 days for someone to even respond about a complaint I had about a Groupon I purchased; and I’m yet to still hear anything. I will not be making any more purchases on Groupon until they fix this lack of communication.

I bought a queen bed and even though I had the right address in my profile, they shipped it to the wrong address. I called FedEx WHILE IT WAS IN TRANSIT and they said to have Groupon call FedEx and change the address and they'll deliver it to my house (only the shipper can change the address). I typed the issue in Groupon's live 'chat' and also gave them my phone number through their 'contact us' link. I waited and waited for the 'chat response'. Hours went by. I had to leave my computer. When I got back, Groupon's response through their 'chat': "Sorry, we're unable to change the address for you, and you're not entitled to refund. Your session is now ended." They never called.

Showed up for our reservation only to find the Hotel has no record of us. Groupon customer service hours are only weekdays so we emailed them, did the online chat multiple times talking to foreigners who couldn't do anything but give us empty promises for hours, all the while waiting in the lobby of our hotel. Needless to say we paid money for a room and Groupon didn't get back to us for about 15 hours. What a joke. Customer service kept telling us they would get on it right away, that they would get back to us within an hour, then 2 hours, then 1 hour, waste of time. They even say their phone support is open Saturday and Sunday, well it isn't. Avoid Groupon at all costs! They usually Jack the price anyways before they discount it so it's all a waste. Thanks for nothing Groupon!

Groupon sold me two tickets for the Janet Jackson concert that were located behind the stage completely out of view of the show and the big screens. The response was no refund would be granted because all sales are final. How unfortunate that Groupon is in the business of basically stealing from their consumers. The seats were in a section that should have been roped off because the view was blocked and located behind the stage. The seats should have NEVER been sold. I will never use Groupon again. Their business practices are not ones that I agree with and I refuse to spend my hard earned money. How sad.

Groupon customer service department is not able to comprehend the fact that I had unauthorized transaction on my account. Somehow Groupon thinks I purchased two tickets to a show. Refuses to refund. Groupon has outsourced its customer service department to India to cut cost, but they don't realize the fact that Indian representatives are not capable of resolving issues. They have yet to call me back, they have also ignored few of my emails. This is unacceptable. I can dispute with my bank, but I am not sure if I will get my money back. If Groupon can make unauthorized purchase on my account then they can also lie and reject the claim.

DON'T buy anything from Groupon! They have merchants shipping from China with defective goods and it is IMPOSSIBLE to contact Groupon NOR the merchant to return the goods! Then you find yourself out of pocket because of the scam! Groupon has changed many of their policy, DON'T WASTE your money on them!

30 min after its purchase, I returned a voucher I didn't think would be active by the time I was going to need it (24hr waiting period). Groupon 'refunded' it, but all they did was take the voucher from me, change its status to 'refunded' and never refunded the money. I contacted customer service a week later when I notice the charge was never applied back to my card and they told me: "All sales were final and that I can let someone else use the voucher" even though they already took back the voucher and listed it as 'refunded'.

I have purchased multiple items from Groupon. Over the years their customer service has been exceptional. However, I recently purchased four bracelets from Groupon for the company NovaDab. First of all, the process was cumbersome. In order to redeem the voucher, I had to log onto Novadab's website. The website did not line up with the order. I ordered four bracelets for one price. It took longer than 10 days for the order to be shipped to me. When it arrived, there was only one bracelet. I contacted both Groupon and Novadab. Groupon did not respond. Several emails later Novadab basically said that the fine print allowed them to send the items one at a time and charge shipping for each bracelet. The entire order was a ripoff!

On 11/28/2017 I made a purchase from their site using Apple Pay as the payment option. Within a few minutes I got an email stating the order hadn't gone through without much more information. I was going to go back to the site to re-order, but decided it wasn't that important. (see attached.) At 3 am the next morning 11/29/2017 I got a second email this time telling me that the order had gone through. I also got a notification from Apple Pay that they had charged my card. (see attached)

Groupon will never give you a refund and will ignore all of your emails. I asked for my order to be cancelled 1 day after my purchase. The allotted time to do so is 3 days. So Groupon, where the hell is my money?

I’ve been trying to get through to customer service for three days now using their website customer support email option. I have requested multiple callbacks to my number with no luck whatsoever. Within the last few weeks it looks like Groupon has done away with their customer service phone help. I do not plan on buying any more Groupons and I would recommend my friends and anyone else reading this not to buy any more coupons because of their complete lack of customer service.

I called to have an address fixed after their app and website glitched and would not let me update it 3 times. They refused to fix the issue and kept saying there was nothing they could do even though the item has yet to ship. I requested to speak with a manager and was met with the same condescending ignorance. This idiot also told me he was the highest ranking supervisor. Of the entire company? Highly doubtful. I am beyond angry and will not be using them again for fear of another screwup.

Toy phone was bought $6.99. It's nothing but junk. If I wanted to buy something like this toy phone I could have gone to a dollar store and purchased it. They say it was 70% off the retail price. There is no way that this toy phone cost more than $ 2.00. This site is a ripoff.

I order from Groupon a lot! Usually 3-4 times a month. Since November, they have gotten awful! I either don’t get what I ordered for almost a month, damaged goods and just today the wrong color of an item! I can’t give men the purple shower speakers. I might have to stop using them. The damaged wallet I can find a place to return! Ugh.

I've used Groupon for years and have found several restaurants that are now favorites of mine. Their customer service on their 800# was always great and would work out problems with you right then and there. In the last year the customer service has gone down the crappier. NO 800# ANYMORE. If you ARE ABLE to get someone on the chat line they are usually snotty, argumentative and will dismiss your problem as your fault so deal with it. Most don't even have a working knowledge of English...either that or they use computer generated responses to your typed message. I'll still probably use Groupon (LivingSocial is now owned by Groupon too) but not as often and NOTHING from the product side.

I bought a $25 gift card to Groupon to purchase bluetooth waterproof speakers. Their site kept rejecting my 911 address. Which I've lived at for 20 years. So I put in the town name of the Postal office that handles rural mail and UPS delivers from believing that the package was being shipped UPS or FedEx. Two weeks later, I get an email from DHL saying my package had been shipped back to sender. All due to the fact the package was shipped Postal not UPS. I do not get mail on the rural route! I spent almost an hour on live chat with Jennie (who does not completely understand English) only to be told to order them again with the same address that caused the package to be returned. I will never purchase anything from Groupon again nor will I recommend it to anyone.

Groupon seems like such a good deal, until you need help. I purchased an item and could not get the vendor site to work to redeem my coupon, tried to contact the vendor directly with no success, tried to contact Groupon for help, but I cannot reach them. The website takes you in circles but never gets you to anyone for help. I googled their phone number which basically had a message saying you have to go on the website for help. No matter what you do you can't get any help. I will never buy a Groupon again and will speak out against the company every chance I get.

I ordered Monogrammed Kids Beanie Hat for my granddaughters. 5 for $19.99. I went to the vendor's website and the shipping was $32.95. Not paying 52.95 for 5 Beanie knit hats. Products are priced too high for the product received. Stay away! I asked for a refund within 24 hours due to the voucher code would not work. Charging me 19.99 per Kids Beanie Hat... That is ludicrous!

Usually I like Groupon and their deals. Recently I tried to buy tickets to an event on my phone but got notifications it wasn't going through. The next day I call my credit card company and find out I was charged twice for this one event. I tried to get a refund multiple times, exhausting all resources with Groupon. They would not do it, so I ended up calling my credit card company to refute the charge. In my chat with Groupon, "Jeanne" said "the system itself is unable to cancel this for us." Groupon - fix your system!

We were merchants selling in Groupon. They Never paid what they were suppose to pay. Always coming up with excuses, they run supposed promotions & that's their excuse for keeping your money. Stay away from the company. They don't go by the rules.

I want to start by saying- I am a HUGE Groupon fan. I rarely have any issues and have used customer service maybe once to reach out for help about 3 years ago. With keeping that in mind- I was really disappointed by my recent experience. I have been planning affordable ways to keep my niece busy while I babysit her in coming weeks. We picked out activities- however I accidentally purchased same of 2 activities. I didn't realize that until- I was planning my week with her to see what we should do when- which was few days after I have already made purchased.

I've purchased house exterior cleaning service voucher from Groupon. The cleaners won't respond to voucher redemption and I ended up waiting couple of days for them. I've asked Groupon for refund where they refunded in credits. Little did I know that these credit has 1 month expiry date. Moral of the story; don't trust Groupon. Ever.

I received an order I placed on Groupon for a men's jacket and the incorrect color was shipped to me. I contacted customer service via their Live Chat to make them aware of the error and to have the item I ordered shipped to me. Within a 40 minutes chat with Mateusz **, I was told that they would not send me the correct item unless I placed another order for it (thereby placing a double order). My refund would not be given to me until approximately 3 weeks from now once the incorrect item they shipped to me was returned, received and processed. I asked to speak to a supervisor (three times before being transferred), since this was unacceptable to me.

Not sure about this Groupon thing, I am having such a hard time getting ahold of a real person, getting into my account, which they are saying doesn't exist. I have 133.00 bucks in my account with them. This is a joke Groupon! Shame on you!

I bought NFL Silk throw blankets, each listed as 14.97 plus shipping and handling. I was charged 29.99 plus shipping and handling for the actual items. Unprofessional to offer a price and then charge double, should be illegal.

I purchased a Groupon for over $250.00 to go on a shark encounter in Hawaii while we were there on vacation. After we made the booking, the company offering the shark encounter adventure had to cancel our booking due to unsafe weather conditions, i.e. an act of God. When I contacted Groupon for a refund, I was advised to read the fine print and they would not issue a refund. So Groupon is in essence stating that they are entitled to keep $250.00 for a service that could not be provided due to an Act of God. What the hell has our country become? Just do the right thing people! I won't spend another dime with Groupon and I recommend that others avoid them also like the plague. This is just a legalized scam with no accountability or customer service. Just a big money grab. Buyers beware!!

I purchased a package of 6 laser lipo treatments from "The Slim Co" through Groupon. To my surprise, the service was provided through an indifferent chiropractor's office. The process was time consuming, improperly administered, humiliating, and generally terrible. I'm surprised that Groupon would form a business relationship with an operation this disappointing and generally shady. My complaints have been met with jargon-filled apologies that have been more offensive than satisfying. Years ago, I got a Groupon for a new restaurant and ended up with a pancake full of human hair--and Groupon only offered me a 50% refund. I should have taken that as a sign to not use the company again. I won't ignore this experience.

We purchase a Groupon for two nights at the Lake Town Wharf Resort in Panama City Beach, FL and the hidden fees (their words "Fine Print") cost us more than the room through Groupon. The fine print is after the purchase process. Groupon and the Lake Town Wharf Resort know this. What they did is wrong and they will continue to take advantage of the consumer. They continue to use the response, "you should have read the "fine print"! The desk clerk knew immediately why I started to get upset during check in, they have been through this complaint more than once and have the consumer over the barrel since they have driven many miles and are already out almost $200 which the would totally lose if they didn't stay.

Horrible experience and abysmal customer service. I bought something with a voucher wherein I am directed to another site to complete checkout - that site wants to double charge me. No apology from Groupon...nothing. The only thing I can do after wasting 3 hours of my day is get a refund. Great! Thanks for wasting my morning today. Jerks!

I bought a Groupon for a manicure and the salon flat out refused to take it. I was told, "Why don't you just come in and pay cash - we only get 50% off Groupon value" (as if that's my problem). I asked directly if she was refusing to serve me because of the Groupon and she said, "Yes". Calling ahead to other salons listed on Groupon and am finding many others who refuse to accept them. Of course, you can't get a refund, only credit towards another Groupon but what good is that if no one accepts them or the only ones who do have 2 stars. Just deal directly with the company. If they only get 50% of the value of Groupon, mention you saw the Groupon and will pay that amount in cash... Maybe they will honor the discount.

Nov. 16th I ordered a EdP from the Groupon for my birthday. Nov. 22nd in A.M. I checked FedEx tracking for the delivery date, it said on November 24th The package would be delivered to my residence. Then all of a sudden the Groupon app notified me that the package was delivered; yet, no one knocked at my door to give me the package of which I had found out later that the USPS CARRIER just left it at my doorstep where by the time I got the notification it gave someone ample opportunity to steal the item delivered of which I can not get reimbursed ($53.61) for.

I put in a specific delivery address for 3 orders placed on Groupon (my new address). Groupon still shipped to my old address. Since there is no way at all to call Groupon and actually speak to a live person, I typed my issue to a rep online who typed back that all they can do is wait for the products to get sent back and then issue a refund. That is IF the people at my old address even return the items, which I doubt. All I want is for them to stop shipment and send me the items I ordered to the address which I requested them to go. This is their mistake yet I will lose money. I asked to "speak" to a manager and they kept me waiting for a 1/2 hour until I ended the IM session in disgust.

I ordered a solar stake light. The product is a dollar store item, inferior quality, not as presented, plus it does not work as described. 19.00 for something I can buy at a dollar store for a dollar, plus it does not work as described? I contacted Groupon customer service, they said I would hear from them in three days. They did not contact me. I received email with a ticket number at the start of my complaint = ** and to refer to it at my account site. There is no number in the ticket box on my account page. On the sale site for this item it says "this item is not available" leading me to think there is a problem with this seller. I contacted the seller and haven't heard from him either. Groupon is not going to get any more of my money for sure.

I will never use Groupon again. I bought two jawbone trackers the high end ones which neither one would work. Had to send both of them back in less than three days. Then I bought a little toolkit to repair phones which had my address correct everywhere but they sent the product to Idaho. Trying to communicate with Groupon is a joke to bc you can tell it is someone from another country trying to write back. The reps kept closing the case so when I responded it would reopen. Two months later I received my money back in my bank.

Purchased Raiding The Rock Vault VIP Tickets from Groupon live and we went to redeem them at the Hard Rock Casino in Las Vegas and they did not honor the tickets. Box office would not exchange the tickets for general admission, and stated that I had to contact Groupon. I contacted them and Groupon stated that there was nothing they would do to rectify the situation. We had to purchase general admission tickets to see the show, which we traveled from Ohio to see, which was an additional $400 on top of the VIP tickets that was already purchased at $420. I believe that Groupon and The Hard Rock Casino are working in collusion together regarding tickets purchased and not having to accept them or give returns for tickets purchased. I would highly recommend NOT using this service for anything, Groupon is a rip off and steal your money.

I used Groupon to purchase a balloon flight ticket. I was double billed, and tried to cancel both for over the next 6 hours (the cancellation period is 24 hours). I am a senior citizen on a very limited fixed income, and the site would not respond to my request, and I was billed over $500! I intend to notify California's Attorney General and file a claim in small claims court also. Has anyone else had this terrible experience?

Let me start off by saying, this was ABSOLUTELY THE WORST EXPERIENCE. Now this is my first time ever giving a business a bad review (EVER???). I'm pretty level headed and non entitled when it comes to things in life and knowing that things happen sometimes (tech issues, miscommunication, platform errors with sites etc.) I'm pretty understanding. But this right here... this right HERE... was just downright SAD and UNACCEPTABLE. I bought a Groupon today for me and my husband to go to do something nice (Only time we get to do anything else besides work, work, and more work). The Groupon we bought was a Hotel Groupon for a great price.

I bought Carpet Cleaning on Groupon. It marks 73% off. Looks a good deal. Everything turned upside down when I called the merchant. They will charge additional fees because I do not live on the first floor. For better cleaning results, it is better to buy deep cleaning services. All of these added up, it would be much more than the price I paid. It is just the merchant regular price and I could get better service from someone else with the money. I escalated the issue with Groupon and ask for refund, they asked me to wait for 3-5 days. However, I did not hear from Groupon since then. After 10 days, I called Groupon and asked about their decision on this. I was told that I missed the deadline for refund. Groupon is just a middle man who is not responsible for anything and their price is not right. Think twice before you buy. This will be my last purchase on Groupon.

One month ago, I purchased 4 items from Groupon. Never received them. Contacted their support who told me to be patient and wait. Contacted the seller who sent me a tracking number showing the goods have been delivered to someone else address in another state. I contacted the customer support again who said they will investigate but never received any update. Since I purchased these Groupons with my PayPal account, I contacted PayPal, filed a claim on the 4 items and with the evidence I never received the goods, PayPal refunded my purchases. This morning, I can't login into my Groupon account... It says they don't have any account with my email address. I still have Local Groupons deals in this account that I have not used. This mean, they are right now preventing me to use some vouchers I paid for. This is stealing.

I placed an order for multiple products on Black Friday (yesterday) and had updated billing, shipping and credit card information. My order was over $100.00. Got notification this morning that one of the orders is shipping... TO THE OLD ADDRESS I DELETED. What is awful is that all of the orders are. I contacted customer service and was told basically they are sorry and won't help. 3 out of the 4 orders don't ship until Dec 5th. How can they not contact the seller and update info w/in 24 hours. I'm livid and was told that if the person at the old address turns the package away they will refund. So they have my money and won't guarantee my products. I can't believe the lack of service and honestly don't know what I can do to make it right.

If you purchase anything from them you better hope everything goes well. No customer service number to call, no responses to emails, no follow up/action on chat conversations. You're just wasting your time.

I often buy of Groupon, the odd time you will get a good product but a lot of times the product is bad quality, breaks within a few weeks (primarily their shoe range), or never gets delivered. The photos always look good but it doesn't mean the product will be good. Most recently I bought a bag off Groupon, it was expected to be delivered within a week. After a week I checked the tracker and it said "due to be delivered within the expected date range" and that it was still waiting to be shipped. The same message showed after 2 weeks of waiting. So I left the customer support an email and with no "please" or "thank you" in the response. I received a response telling me to wait longer and not explaining about my inquiry about the fact that it had been waiting to ship for over a week. Honestly, I don't even think they looked into my case.

Groupon advertised reduced hotel rates for Las Vegas hotels. I ordered groupon for Circus Circus. The rate went up daily, but seemed a bargain. The fine print said I would be charged $29 resort fee per day and taxes. On the charge out page the Fees and taxes mentioned were added to the room charge. I paid all charges. When the groupon printed, fees and taxes was changed to "one time charge". When I arrived at the hotel, they again charged me for the same resort fees and Taxes. The hotel said groupon kept the fees as their own, of course making it a bad deal. I challenged credit card payment.

I purchased three items yesterday. Two Stainless Steel Milanese Loop Replacement Band for Apple Watches and a Keurig Coffee K-Cup Holder Storage Drawer. Before ordering I updated both shipping and billing address. I was confident and placed the order. This morning reading the email from GROUPON it stated that my purchase merchandise was going to an old address. It only updated the billing--go figure and the shipping to an old address. I was able to chat live with a customer service representative which only could suggest for the products to be delivered to the old address--and if the people at the residence felt like returning it then I would get a refund. I will deactivate my account. This company lack customer service and should not be allowed to sell anything. I am very disappointed!!!

I have had the worst customer service with Groupon... I went to purchase tickets for Ice Event at the Gaylord Palms Resort in Orlando for 4 year old granddaughter, daughter, & self. Purchased the ticket for child but app would not let me purchase adult tickets. Bought adult tickets for another date and asked Groupon to switch date of child ticket since 4 year old could and should not go to event by herself. They told me I would have to purchase another ticket! Really Groupon. Use common sense... I even called the Gaylord & they won't fix it either!!! Totally frustrated!!! Won't buy another Groupon or visit the Gaylord Palms again!!!

I always get credit to my account refunds on expired not used Groupons that the Co or restaurant does not want to credit back. Just this time, when the credit back amount is a large one: 375 dollars, Groupon has not given me a final answer to my credit request to my account (Groupon bucks) for the original amount paid. South Coast Winery Resort and Spa, in Temecula, CA, does not want to take the amount for what I paid for, on the expired Groupon, for a few on the same terms reservation. So contacted Groupon about problem, and after two messages to Groupon, they still haven't taken initiative and responsibility to credit my account for what I paid for, according to the company policies: The value paid for a Groupon never expires!! Stand up for what you preach Groupon! This is quite deceiving, after all those years of business together.

I ordered headphones for my niece for her upcoming birthday. The pair I ordered lit up green, the pair I received was yellow and lit up white. Mustard yellow! I tried to call Groupon but they no longer have a customer service line to call so I chatted with a supervisor who told me my only option was to print a label and return the item, but I could no longer receive the one I ordered. I don't have a printer and work 70 hours a week so I asked that they send me a return label in the US mail so I could return the product. They said that's not an option for me. To go to the library to print it.

Got my socks in the mail on time but four pairs of them has holes in the stitching in the toes. Have not even put them on. Definitely unsatisfied with the product. Kind of stupid that you paid 20 bucks to get socks that you can't even wear or you have to fix to wear them. Definitely would not recommend them at all. I would find another place to purchase some but definitely not these socks.

Groupon repeatedly clogged my email inbox with offers for a $20 Uber gift card/code at a price of $10. I bought one, and attempted to redeem it for a $7.33 ride. They would NOT give me a ride--said they could not use the coupon code to authorize the ride without a authorization hold on another card, which would have worked had I not been charged for the Groupon purchase. I had to walk 2 miles thanks to this garbage. Then on a future date after I deposited more funds in my checking account, I used Uber for a $7.33 ride (same destination) and was able to use the $20 coupon code--but it used ALL of the $20. So I was charged $20 for a $7.33 ride and neither Uber nor Groupon will do anything about it. If I had never used Groupon at all, this ride would have only been $7.33. I've haggled with both companies submitting multiple inquiries for 3 months now. They refuse to respond and refuse to give me my $13.67 in change that I'm rightly owed.

Charge me twice for one weekend. It was the wrong weekend. Worse, is the circular experience and delays they recharged me on my credit card. This is a fraudulent company. One to beware of. Don't use Groupon ever.

The company name is Extreme carpet cleaning in Houston, Texas. I bought a Groupon ad for whole house cleaning for up to 3000 square feet. My house is 3000 sq. ft. but over half of my downstairs is wood. The ad said whole house so since half of my downstairs is wood I assume they would clean the stairs also. Nowhere in the ad did it say stairs not included. They refuse to do the stairs and was gone in 30 minutes. I paid $99.00 to have this service and got almost nothing.

I purchased a voucher for a manicure and pedicure under my local deals. I read the address and searched how far it was from my house before purchasing. When I called the spa to make my appointment, they said they don't have any Groupon deals and have been dealing with this issue for the last 2 months that the wrong address was listed and is in a completely different state. I contacted the customer service with my issue and got an email back stating they can't refund my money because it was over 3 days since I made the purchase. I emailed back asking for a call, which I never got. I can't find any other numbers to contact customer service. This was an error made on Groupon's part, and now I'm out the money.

The app is always down so it's really hard to cancel anything within their deadline and it takes hours! To get confirmation on your purchase. So you never know right away if it's purchased or not and that limits your cancellation period. And they never tell you about hiding fees.

I ran a campaign with Groupon a few years ago, when I was just starting out, but when I tried to close the account, they offered to pause the ad instead. I had no way to stop the account once it was started. After a few years, I asked them to stop advertising the campaign but they refused. Instead, they sent me the following message. "Thanks for reaching out to Groupon Merchant Services. On checking your account, I could see that your deal is only paused. Pursuant to your agreement(s) with us, Groupon is permitted to advertise and promote your deal, both when the deal is live, pause and also after it expires. We acknowledge your request, but Groupon has decided to maintain the promotion in question. Thanks for your anticipated understanding and cooperation." Had I know that this company would do this, I never would have entered into a business arrangement with them. They are horrible. Do NOT do business with this company.

DNA kit ordered on special price of $64. My account was docked the money before transaction was completed so I don't have an order number. I still haven't received the product so I attempted to reach Customer Service. They cannot be reached. In attempting to reach them online an additional $72 was deducted from my account and still no product. I still have not been able to reach a live person to clear it up!

After purchasing a gift I no longer was going to be giving I asked for a refund that was not granted on the same day of purchase. After it not being granted because THEY didn't reply in the three day refund policy I tried to use it anyway to which I was told I would not only be charged additional just to make an appointment but none are available till this end of January after it has expired. Obviously this is upsetting as I never wanted it in the first place. As I could not get into the email the account was made it took me quite some time to get access to the account to change the email to hear back from them to which they told me I can't have a refund because THEY didn't respond to my request within three days and now they are telling me despite no appointments even being available till well after the Groupon expires that they won't do anything and I should just give it away.

I have been using Groupon from day ONE but now they've gotten so big that small people like me and you don't count. I bought a 2 night cruise to the Bahamas for $199 from Groupon, I called the cruise line, made my reservation for Oct 8, 2017 and paid my taxes and fees DIRECTLY to the cruise line. Ok, no problem. 2 weeks prior to the cruise I received an email from the cruise line stating that they are cancelling the cruise due to the loads of hurricane esp in Flordia. I was pissed as ** because my husband and I bought our plane tickets from NY - FL already, paid for our hotel already and obviously took time off from our jobs. I was pissed but ok, no problem.

Cannot remember the last time I have received such unprofessional and disinterested service. Groupon, instead of being proactive, will let you sit for days before responding to your requests for assistance, Even worse, they obviously do not research the issue or update their customer service information. I recently updated my credit card information at the Groupon website. Groupon was having some technical problems and could not access the new information; therefore I added an additional credit card to assist them. I informed them of the new addition of a credit card. They completely ignored this information and kept referring to the original problem and completely ignoring my pleas for assistance. Groupon is unprofessional, ineffective and lacks the ability to assist its customers. I have closed my account.

I purchased hotel reservations for December 20th in Grapevine Texas and also purchased 5 tickets to a ICE! 'Twas the Night Before Christmas event. I didn't realize the dates on the tickets were wrong until a month later due to not viewing them or printing them leaving them in the my Groupon so they would not get lost. I only printed one and realized they were wrong. I contacted customer service on Nov 8 because I realized that the date on the ticket was Nov 25. I asked them to please cancel that ticket and change the date. I was told they wouldn't do it. There is still time for them to resale on the Nov 25th. And they can tell by hotel reservations it was error or computer glitch. But refuse to help.

I purchased a 5 days of delivered meals. Apparently I am not in the area of delivery even though Groupon's website shows my county as a delivery area. I did the online chat to request a refund. They're telling me I'm out of the 3 day refund policy. Crooks kept my money.

I have purchased a Groupon for Eye Lashes in Chicago (Eyelash Chicago). The owner said she would be available to schedule me in during a certain timeframe I had needed to Prior to me purchasing the Groupon. Once the she said we were good to go she needed the Groupon voucher number to confirm. I quickly purchased the Groupon and provided her with the number (this was on Friday.) On Tuesday I contacted the owner to confirm the appointment (again) since she never responded after I provided her the voucher number (this is all done by texts because the voicemail on her answering machine said she only takes sets appointments via texts). She responded that she is sorry but a "situation came up and she cannot see any clients until after the holidays."

This ** show of a company is losing customers RAPIDLY and I am one of them! I have tried to be a customer since its inception and I am overly fed up with bad customer service, lost money, and time wasted. Products ordered either never arrive or groupon bucks are shorted. Website shows no detail on account credits/Groupon bucks specific to product. Customer Service is outsourced and blatantly tell you that they can't help you. They have no customer service number for you to call directly. If you email, they have 24 hours to get back to YOU??? Who is the customer and why do they make customer wait on THEM? That's horrid service. There is so much headache that goes on with products and services with this crappy company. Every experience that I have had through Groupon SUCKED!

I had purchased multiple Groupons. One time I had purchased ferry-tickets, which were not honored, and I had to revert the transaction. But I did not get my money refunded to my credit card, but instead to my Groupon account. Then they closed my account for inactivity. Nobody told me, and they pretended that it did not exist. When I showed proof, they reactivated my account, but they did not reactivate my money. After I again showed proof, they did. I used some of the money, and then suddenly the money expired again, and again without notification.

I purchased tickets for a "Tough Mudder" event in Southern California and Groupon charged my credit card on the day of my order. When the event came up 3 weeks later, I attempted to print out the coupons I purchased, but Tough Mudder did not recognize them. I was unable to register for the event causing me to have to go in and pay last minute rate for tickets. Groupon hung up on me 5 times as I tried patiently to resolve the issue. I was not loud, rude... Just clear. I could not wait until after the event, nor travel 100 miles without tickets so I needed a resolution. They refused to refund or resolve even though we went online together and they were clear my coupons were not working. I will never use Groupon again, nor will I accept any coupons for my business. Beware, they use an overseas call center and only follow script which provides no authority or ability to resolve an issue.

I order from Groupon on Oct 5th, they took out the money that day but still no product. They gave me a tracking number but it never can find the product to track. I have put in a ticket to complain but still no response. I will never use them again, it has been a frustrating experience. No money returned, no product send. Do waste your money on this site.

I ordered a vacuum cleaner from Groupon that was sold by a third party merchant called Buy It Now. The vacuum cleaner cost $159 and the product specifications claimed that it was a new product. When the product arrived, it came from the Amazon warehouse deals department in a broken box, meaning that it was an open box used item, which the Groupon vendor simply bought from Amazon at a discount ($89) and shipped to me while they pocketed the difference. When I tried to reach out to Groupon about the matter, they not only did not give me a resolution, they DELETED MY GROUPON ACCOUNT without my permission, which still had unredeemed vouchers on it as well as the order transactions, presumably so that I can't take legal action! This is borderline criminal behavior, and completely unacceptable business practice.

I purchased thru Groupon and when the package not received I contacted Groupon. Now they are telling me I have to deal with 3rd to get my refund. When taking my money they didn't say you are paying third party. Their chat staff Amit ** was totally useless. Also some guy name Pradeep who told me how to look up where my delivery is which clearly shows lost as it was mailed via DHL 2 weeks ago. After today once I get the refund I will close this account.

Groupon resolved this issue with me.

We ordered 3 pairs of earrings through the Groupon site that were supplied by a company called Elle Jewelers. For 2 months they lied about the shipment being on its way. They said it was shipped yesterday, it will be shipped tomorrow, cannot ship now because it’s Friday afternoon and so on over the 2 month period. In the end they said they are just going to process the refund as I did not give them enough time to get the order shipped! Anyway I have not received any items or a refund and Groupon still advertise their products. Shame on Groupon and please do not order from either of these companies.

I'll just focus on the latest problem - I had to purchase a Groupon item that was returned and noticed that they had the wrong address - I had spoken to someone at Groupon, spent a half hour trying to change my address to the correct one, and they still sent a receipt in email with the old address. I am so tired of fooling with these people and the lack of ability to actually WRITE to customer service instead of around and around experience online. I have no idea if this will come to me or not. At this point I am ready to give up. This is not the first issue I have had with them.

I have purchased many items from Groupon some with good luck some was not. My major complaint is I bought a Groupon from a chiropractor for a massage x-rays and adjustment for $44. At the end of my appointment after I receive the adjustment and x-rays and set up an appointment for massage they asked for my insurance so we can get another adjustment at a later date. Come to find out they billed my insurance. The insurance company is now investigating the chiropractor. I alerted Groupon and they've done nothing about it and they are allowing this chiropractor to advertise his services and put coupons on Groupon.

I bought a service on Groupon that was moved to another city and when I asked if I can do a refund my account got shut down. I called to get it reinstated to use it. After that moment, every transaction is getting rejected and sent back. I'm not sure why asking a question would result in this response. I can no longer use Groupon, with a different emails or credit cards or Paypal. I liked it for what it offers people but this is a childish way to handle customer service.

I am so frustrated with Groupon right now. I bought something then returned it. They gave me my money back then reactivated my account. Contacted them and account was reactivated. They again deactivated my account but kept my money. This time stating my $$$ had expired. WTH? How does money expire.

I recently bought a Groupon for a pizza place. I paid $10 and could get $20 in food. I was on my way to the place as I bought it and figured it would take just a bit of time before it showed up. I got to the pizza place and it still was not there so I waited about 20 mins longer before finally reaching out to a customer service rep online. I asked what was taking it so long to get the Groupon and he told me it would take up to 24 hours! Since when does it take 24 hours? And if the purpose of Groupon is to save money on things you are doing, why would I wait 24 hours to get it? After he told me it would take 24 hours, I told him to just cancel the order.

Here is the fine print for the deal I purchased (hair salon). "May be repurchased every 90 days. Additional fees may apply depending on hair length, texture, and density. Appointment required. Merchant's standard cancellation policy applies (any fees not to exceed voucher price). Limit 1 per person, may buy 1 additional as gift. Valid only for option purchased. All goods or services must be used by the same person. May be repurchased every 30 days." So, can I repurchase every 90 days? Every 30 days? Apparently, none of the above. When I was told by the hair stylist that I cannot repurchase this deal, I asked Groupon. Their response "you can repurchase only as a gift". Where does it say that? Very misleading.

I lost almost $600 because they would not refund my money back after telling me that they would! We cancelled our vacation to a Florida due to Hurricane Irma. I called to see if a refund was possible before canceling and was told YES. Now after speaking with several reps who don't speak fluent English, and incoherent managers, I'm being told that it's up to the hotel to refund me. I contacted the hotel and they said that when booking through a third party company, they have nothing to do with refunding back money. Will never use Groupon again and will advise others not to.