Groupon Reviews

Booked a vacation getaway on May 1, 2017. Also, started the express passport process on May 1, 2017. Received the voucher via email from Groupon on May 2, 2017. Contacted Vacation Express to redeem voucher on May 3, 2017, only to be told that the voucher is not valid and cannot be redeemed. It was stated, that Groupon has known for 2-weeks that the voucher number was not valid. Groupon has done nothing and will do nothing but charge your credit card and waste your time with the blame game. To date, May 3, 2017, the same deal is still on the site being sold until May 9, 2017. This is how business get you in the end, b/c Groupon will still charge a cancellation fee for something that they could not deliver on to begin with. Imagine the revenue made on cancellation fees for their error. Extremely disappointing. We will now work directly with Vacation Express to book our all-inclusive trips.

Bought local deal (karate class for 3 months) on Groupon. Went to the business and wasn't able to redeem my Groupon, business owner said he doesn't want the deal to be listed and he doesn't accept Groupons. When I contacted Groupon I was told they cannot refund my money, so I am left with no deal and no money. Please do not buy any Groupons unless you call business first and verify they are accepting it. Otherwise you may be scammed like I was.

Purchased an iPhone Otterbox in early February 2017. Weeks later I contacted Groupon to inquire why I hadn't received it. They said they had no answers. Just wait longer. Another few weeks went by... I called again... Again, no reasons given for why it hadn't shipped. 3 months later I finally inquired about getting a refund and now they say they have no record of my account. Yet I had purchased a few other Groupon items in the past year. Now am faced with having to go back thru my bank to get this charge reversed. This company is NOT legit in my book -- deals might look good but not worth the hassle. Glad I am only out 31.00 on this deal -- but buyer beware. Just look at all the bad reviews.

I bought 2 hours of housekeeping for $55 to deep clean my floors. I made the appointment then woke up super early that day to get everything off of the floor. I stayed home the whole day waiting and they pulled a no call, no show on me. I called the company and they said they would call me back 3 times now. At this point, I no longer want these people that I can't trust in my home, messing with my things. I email and call Groupon.

Purchased from Groupon a product said to be new & "Adjustable" to "Massage" (& with magnets) around eye socket for tired eyes. The product came in an unwrapped cellophane and the slots where the magnets sat were missing many of the magnets. The products was also NOT adjustable and would not conform in any way to make contact with skin around my eye sockets. The merchant refused a refund several times. The calls and emails I made Groupon were not successful as they always said to contact the merchant.

I forgot I had a credit of 32.00 until I purchased a gift card. On 4/30 I attempted to purchase hostas using the credit and was denied because they said it expired on 4/29. At this point I have asked to be removed from their email list and are recommending my friends and family to discontinue purchasing from them. This is not the first time I have heard of people having issues with them but it will be my last. With their wonderful customer service I now understand why their stock is tanking.

I tried to cancel my order as soon as I placed it (because I found the same item much cheaper from ASDA) but there is not cancellation option. Then contacted the customer service and they said it is too late to cancel and I have the option to return. So I tried to arrange a return but that option also didn't work (gave me "Oops try again later" error every time I tried it). I will not use this scam site and will let other to not to use.

I purchased multiple Groupons for a deal we wanted to use as a group/family. We still had plenty of time before expiration, but had been purchased a couple of months ago. We had to wait for a good weekend to go and had tried setting up a date multiple times. Company ended up not being able to accommodate all of us at once and wouldn't let us use our vouchers. We asked Groupon for a refund as it was out of our hands and we (the customers) were not at fault! They refused to refund me because it was passed the 3 day cancellation time frame. There should be exceptions when this type of thing happens! So Groupon got paid, the business didn't lose any money... but I sure did all because I fell for a "good deal" on a family fun Groupon and bought 5 of them. This type of horrible service is why I won't be using Groupon ever again and I will make sure my family does not either.

My partner & I were travelling from Australia to Hawaii for a holiday. We were researching different cultural activities we could go to, we found a great luau at the Diamond Head Resort. Upon googling the resort, an ad for a Groupon came up, we looked at the value & thought it was a good deal. So we purchased the deal. Their website suggests you check availability 5 days before purchasing; we were at least 2 months away from the date we wanted to use it. A couple weeks later we contacted the resort to book the luau, we were informed that the Royal Alii package was booked out for all the dates we were in Hawaii. The resort was lovely & tried to offer us what they could but we couldn't afford to pay more than we already had. So we contacted Groupon asking for a refund because technically the resort had refused the Groupon & on the small print of our deal it says, "If the merchant refuses the Groupon, we will give you a refund. Period."

I recently purchased a Groupon for grout cleaning services based partially on the companies 4-star rating. After an appointment no-show and failure to communicate by the cleaning company I filed a complaint with Groupon. Groupon responded quickly and offered me a trade-in to purchase other services. I was satisfied with this resolution. However, I did want to provide a review on the cleaning company to warn off others who might consider using them. While I can see reviews on the website and app I can not write one. I decided to put reviews on Yelp and Google as well. What I found on both is that many people have been having the same problem with this company for over two years, many who's interaction with the company started with Groupon.

I have been dealing with their customer service for a month now. I purchased a voucher for a restaurant as a gift. The restaurant said they no longer have a relationship with Groupon and could not honor it. I have been getting the run around from Groupon. Will not refund my money. Their customer service is terrible. I am now a former customer. They are terrible.

Since Groupon does not respect customer's honest opinion and rejects my review on their website. (What happens to freedom of speech?) I thought I would post it here. Groupon only cares about your money and do not care about the quality of product you receive. There were no warnings on the page about product may not look the same as shown and the product received is not same size like it was displayed in the picture. Since Groupon does not stand behind their sales (not even return half of the order or exchange), I am stuck with them. I am not buying another goods through Groupon and you should be aware of this company too.

Groupon continually disappoints - I don't know why I have continued purchasing from them this long, and probably won't be in the future. Over the past few days I've been trying to purchase a wine-making experience. Two nights ago, I attempted to order twice, with two different credit cards. The site stated that it couldn't be processed & to contact customer service if it couldn't be resolved. In the meantime I used one of those credit cards for a different online purchase without any issues. Today I tried again, and was able to successfully purchase other Groupons, but not the wine-making experience.

Entered my password about 15 times!!! Had to change it about 20 times!!! What a bunch of monkeys running this dip ship company. Total lack of CS. After a call to them they STILL can't figure it out! From here on out LIVINGSOCIAL will be my go to.

Happy to take your money up until the app malfunctions and you're stuck with a purchase you did not want... The customer service could not care less about your problem and will not help nor take accountability for their apps malfunction...

I haven't used Groupon in 5 or more years. I received an email confirmation for two orders placed on my account the other day. Absolutely no contact number on the Groupon site. Google helped me there. Customer service rep doesn't speak English... well. Asked to talk to manager or the account specialist that I was told would be assigned to my fraud issue. It turns out that customer service calls cannot be escalated and the account specialists only work via email!!! HA! What an amazing business model, "no accountability." Asked for my account to be cancelled. Luckily my card on file was very old and no longer valid. But someone hacked into my Groupon account and I can't get a follow-up call. The account specialist has emailed me... asking for my credit card information! Clearly they don't place a lot of value on the customer experience.

I have experienced several "Groupon deals" with misleading and/or false advertising for deals. One must be very careful and ask a lot of questions before purchasing because what you see is not necessarily what you get. On top of it, they will not issue a refund after 3 days of purchase. If you try to redeem before the expiration date you may find out too late that the description was misleading.

I had to fight with Groupon to get a refund on a purchase, and after speaking with numerous representatives, they offered me "Groupon Bucks". Which is money they give you to put right back into Groupon. However, you only have 24 hours to use this money, and after that it is gone. They emailed me to tell me the Groupon Bucks were in my account, which I didn't see until the Groupon Bucks were already gone.

I bought a "deal" for a Microdermabrasion. After two days I called the business for schedule an appointment. The location in Doral answered my phone call and said that I need to call another number so I did and left a voice mail with my phone number. Nobody ever called me. I wrote Groupon after few days and they told me, after a couple emails, that they finally reach the business and they will contact me. After more than a month and many emails with Groupon they are still asking me for my permission to contact the business (I did many times already). Some of them said that I can the trade in, some said no so I was screwed up losing my money because the business is like a ghost and they don't want to refund my money. So I paid for a service that I never received and their customer service is horrible!

I went to buy two iPads from Groupon and they had declined my transaction because my bank had saw the charge and put a fraud alert on card just in case. After calling and straightening out with my bank I was told to repurchase from vendor (Groupon). So I did but the iPad I wanted was now sold out so I check SE a different model then my credit card was turned down again. Groupon said, "Transaction cancelled, couldn't authorize credit card." So I called bank again and this time the fraud alert was removed I went back to Groupon and bought my two iPads.

Purchased Groupon tickets in February 2017 for an event this past weekend (April 21-23, 2017). Went to login and print the tickets on the first day of the event, and after being unable to login, reset my password. After successfully logging in, could not locate the tickets. Was on a chat with Groupon for over an hour, they couldn't find the tickets even though I had the PayPal confirmation. Missed the Friday event. Had to get PayPal involved, opened a dispute and Groupon just decided to do a refund rather than send me the tickets so that we could at least catch the final day of the event. Extremely disappointed. Can't make up the missed event that friends were waiting for us at.

I purchased a Groupon for a moving service. After several attempts with the moving company, they are booked for the whole month. They advised us to request refund from Groupon and find another movers. Had several emails and finally chat with Groupon. Groupon (support in INDIA) would not understand the situation and refused to issue a refund. Think twice before using Groupon. This is $96 order that we can't use and we move every few years!!

I purchased Power Center 6900 Joules Surge Protector With Phone And Sat-Cable Line Protection April 14, 2017 and started monitoring the delivery. Package was left on my doorstep only it turned out to be a lousy Pink Running Belt. I never ordered a running belt. I immediately contacted their CSA but just like everything else since their change of management; catastrophic.

I bought a 6 month newspaper subscription from Groupon. I never got it, and they refuse to give me my money back. Here is one of their emails I received after asking for the money back: "I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered. Unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase. However, your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again. Thank you again for reaching out to us."

I have multiple complaints about Groupon. Perhaps the most alarming is that I received an email from Groupon stating that there was suspicious activity on my account. Therefore, I had to reset my password and they removed the credit card from my account. I became alarmed. What suspicious activity was note? And did they already get my credit card information? Three calls to three different people in the Philippines yielded three different responses. In the end, I need to call local authorities and my credit card company and monitor my financial information, as Groupon was either unable or unwilling to tell me if my personal information was compromised. It was appalling. Customer Service could care less if my personal identity was stolen or not. Someone was supposed to get in touch with me immediately, and it's over 24 hours and I've heard nothing from the "escalation" that was supposed to occur.

Groupon sent me an email stating that my card was declined. Then, I placed the order again using the same card the next day per DISCOVER CARD's advice. But, Groupon ran again the card that had been declined. Well, it went through. So, now I was stuck with 7 round trip tickets I don't need. Thank God for DISCOVER CARD and they took care of it. Groupon refused to take care of it. What is weird is that I received two emails thanking me for the order, but the order number on those two separate emails was the same. I got charged 2x but only received one order number. Something fishy is going on there. I wonder if the 7 tickets I actually want are any good.

I received a copper pot manufacturer by Gotham Steel. It came in a plastic bag wrapped in bubble wrapping with the handle sticking out. I then saw nicks and scratches. Contact Groupon whom tells me to contact As seen on TV! I finally call my CC company to do a chargeback after mailing it back to the shipping address shown on As seen on TV site. Now they re-ship the same pan in a better box with the same nicks and scratches saying I shipped to wrong address which I have a screen shot of. Yes I have been refunded but it can be pulled after 4-22-17.

I purchased two vouchers and when I went to use the vouchers both Balearia and Groupon said that the vouchers were redeemed. Each is blaming the other. The vouchers were NEVER used. I have been arguing with them for over a year. It is not right for corporate America to rip-off the working class. It is us that makes them corporate! Do not purchase from either corporation.

I'm a Groupon member for a long time. However, everyday the customer service get worse and now is worst! The fact is neither customers are happy nor the business. For example:

Do NOT purchase a Groupon for 1-800-Flowers. You "save" $15 with the Groupon, but then 1-800-Flowers "charges" you a $17 "service fee" for your purchase. I was so tricked! And by the time you purchase your Groupon for them, it's too late, you have to use it with them... Never mind the taxes & delivery fees. My $15 "supposed deal" ended up costing me over $65 dollars by the time all was said and done. Never again Groupon. Never again.

Purchased a luxury goose feather and down mattress topper for £40, following 3 nights use had to remove it as all the feathers ended up in large clumps making sleeping on it impossible, feathers also started coming through the cotton cover. Contacted Groupon chat to request a refund and return of poor quality item, they requested photos as proof of poor quality which I provided. No reply received, I sent repeated emails enquiring about a refund, no response to any emails. Again discussed on Groupon chat to be told there is a no refund policy but as a goodwill gesture they will credit my account with £8.20!!! I declined the offer and asked to speak to a complaints manager, I was told I couldn't!!

Buyer beware. They don't pick up the phone to make a reservation. I’ve called for two months Feb-April, Groupon says no refund, and gave the same number I have, so I guess me and my sister out of $30. What a deal. Well won't be being buying anymore which is bad since I buy about $500 worth a year, but there are more trustworthy sites.

I bought Groupon for VinoArtist class based on their representation that my daughter (16 yo) can go and that we do not need to worry about the Groupon 21 age limit disclaimer. After I found a class and purchased the groupon, Vinoartist states they changed their policy from the time they told me. I can no longer schedule the class obviously. Groupon normally refunds if you are not able to schedule with the vendor. However, they refused due to the disclaimer. I even provided the email to them from Vinoartist who apologized and said they could talk to Groupon to get me the refund, but still they refuse and say I am out of luck.

If I could give Groupon zero stars, I would. Groupon's claim that "amount paid for voucher never expires" is false. The vendor, a rude, unprofessional hair salon owner, refused to accept Groupon at face value (it had expired). After dealing with this rude vendor, I was faced with Groupon's appalling lack of customer service. Their customer service reps don't speak English. So first you have to get past their long-winded effort to get your full name and email address. I then I explained why I can't use this groupon. I ask for a refund since Groupon still had my money/payment, no transaction with that Salon - so Groupon didn't transfer the amount I paid for the groupon to the salon.

Nothing ever works smoothly with them and their foreign call center is a joke. Their credit card system is so particular even the slightest deviation in your address from what the CC has (period out of place) and they reject the order. I bought a Groupon - went to use it only to find the business closed that part of their operation and could not honor the deal. Went to get my refund and they tell me I can only get a partial refund. B.S.!!! It's not my fault the business closed - why should I be penalized. I'm furious and done working with Groupon - the crappiest customer service ever.

Ordered a seat cover, received a trunk area cover for an SUV. Contacted Customer Service, ONLY option was a return label for a refund. Will not send what I ordered. As of today, I am a former customer of Groupon.

I bought a Pure Clean smart (but not really) robot vacuum and it worked for the first 2 weeks then stopped working. It spins around in circles as if it's stuck (which it isn't). Groupon refused to take the item back because it had been over 30 days. The item worked for the 1st 30 days so I had no reason to return it them. This is clearly a faulty product that I paid $70 for and it is ridiculous that Groupon refuses to take the item back. When I first called about this.

On December last year I bought 2 Bimini tickets one day cruise from Groupon. It was 79 each. It was for me and my friend. I was going to buy it and she was going to give me the money later. According to the instructions I was supposed to register in the cruise page which I did or at least I tried to. When I go to the cruise page that I put the code that Groupon give me it said it was invalid. I immediately called the cruise company and they told me that Groupon give me an invalid code so I called Groupon around 4 times and they always told me that they were investigating. The last time the lady told that somebody was going to call me. I still waiting. Of course I had to give the money back to my friend because it wasn't my fault but hers either. And I end up losing all that money. I was planning get one of those far vacations but after what happened to me I make sure everybody knows about those thieves.

I purchased a Groupon and saw the reviews for the service I purchased, not one person was happy. I tried to get a credit for the service from Groupon, after going back and forth with their "Live Chat", no phone number, just a person typing, telling me, he couldn't help me. No solution, just a "NO, can't give you a credit". Stay away!!!

I ordered 4 Groupons for DNA testing. There was an error at first processing the Groupon so I contacted Groupon and the customer service rep forced it through. I ended up being charged on my credit card twice for them, and then I was charged once on my PayPal (both accounts are associated with my account). I contacted Groupon who offered me a refund of Groupon Bucks for the overcharges. I told them I wanted the refunds to my credit card and PayPal account. They said they would refund it to my card and now PayPal is showing up as pending/cancelled. It took my 8 chat sessions with customer support yesterday to get it fixed, or at least I thought it was fixed.

Had the Groupon for 5 days, didn't redeem it since the mechanic said I didn't need new brakes until the next year. Called them, they won't issue a refund since I'm calling after the 3 day window which was never stated in their fine print on the checkout page. They couldn't even give me some sort of credit, just said I was out of luck or can give it away as a gift. Their Groupon Promise is a lie. Under contract law, their advertising is confusing and inconspicuous with its printing. I will never do business with them again. After almost 7 years with them, I'm unhappy.

I purchased a Samsung galaxy I337 s4 phone. It took a week and a half to get. And when I got it, it was the wrong phone. I contacted Groupon and they apologized by telling me they were sorry and they don't have the phone I ordered (however they are still advertising it). I sent the phone back and now told it will take 5 days, sometimes longer for them to get the phone back then an additional 10 days to refund my money. That was the first and last time I will ever buy anything from them. They have tracking information and now it is on the way back to them, they should have refunded my money so I can get the correct phone.

I ordered the Rusk Curl Freak iron for my granddaughter for Christmas. She used it 4 times and quit working. They would not replace it or give me credit for it. I had to go through Conair - which is a joke too - so don't ever buy anything from Groupon. They don't stand behind their products - with a 14 day return - so crazy!!! I am done with them and will only order from Amazon. Groupon had terrible customer service!!! Looks like all you get are bad reviews! Done with you!!!! And to beat that I have to pay to return it to Conair - so no deal at all on products!!!!

Groupon emailed me a private offer for Dunkin Donuts. When I went to purchase it I received an email saying I needed to update my credit card info. I did so within 20 minutes and never heard back from them. The next day I emailed Groupon to see what was up? They told me the next day (this was 2 days later) the offer was sold out and no longer available. Mind you I was a customer of theirs for many years. I asked them to remove me from their email listing and they did so without even asking me my reasoning. Replies were always from a different person in the customer service department so I guess none of them give a ** about a long time customer. There are many other companies that would like my business and since I own my own business will be spreading the word! Was this a SCAM I fell for???

I bought a Groupon deal. 3 days for the return policy. I bought it on the weekend when the place wasn't open to call, and after I called, I didn't get a return call for two days. Already past the return policy. I was informed the Groupon deal was a bad deal by the merchant and I should get it refunded because I could get a hell of a lot more for less through the actual merchant. Then Groupon refused to refund it. Unbelievable. Plus the savings they listed? No idea where they got it from because the cost for a whole lot more was way less than what they listed.

We booked the getaway by mistake by clicking the wrong button. We realized the mistake right away, and IMMEDIATELY tried to cancel the booking. However to our big surprise, we discovered that there is NO WAY to cancel on your website. We did send an email to Groupon customer support requesting the cancellation right away. Note that there was no live customer support available, either by phone, or through a chat. We called the Hyatt Regency to cancel, but were told that we had to go through you. Now the Groupon so called customer support is telling me that there's no way to cancel a mistaken order, even within seconds of submitting it? What kind of operation are they running there? And there's no 24x7 customer support available to boot! Are they you expecting their customers to only submit orders during office hours? I don't think Groupon will benefit long term by being so nasty and unfair to its customers.

Groupon did not refund my purchase when the merchant did not call me back until 4 days later and then wanted to schedule me one month later for the service. I could not make the appt at that time because of being extremely busy at work. Groupon offered their "bucks" which is another purchase from Groupon but that would expire in 24 hours??? Groupon is a dishonest company and they should be accountable for taking people's hard-earned money and not returning it. Also, the agents are so unprofessional. The lady at Groupon Beverly just hung up on me.

Ever notice why Groupon never has a customer evaluation survey on their website for the restaurants deals they offer. Well if they did you wouldn't buy. My experience is that most of the Groupon for restaurants are not a good deal. The places are overcharged and the quality of the food is second rate. Did one for a bakery and got really burned. Better to just avoid those places that Groupon offers. As for things like services, that is another story. How do you mess up shooting at a gun range or going to a car wash.

Today I got a $5 off $10 for Dunkin Donuts via Groupon. Groupon does send hyper-local promotions. The problem is that I live in Seattle and there's not a single Dunkin Donuts in all of Washington State. Groupon allows you to transfer your money but does not give cash refunds. How many people will Groupon scam out of $5 that they cannot use? Oh... the deal isn't allowed to be given to anyone else.

Please don't purchase travel through GROUPON. Then do not stand behind their guarantee!! For over a half a year I have tried to get a refund from them for one of our nights stay at the Newport Beach establishment in the Miami Beach area, purchased several nights, and they are not standing behind their guarantee. The Newport Beach Hotel is a dive, and they put us in a room right on the busy road, that of which we couldn't sleep at all and my husband was there working. They moved us into another room the same night at 2 am in the morning into a room that was stinky with holes in the walls, chips all over the room paint and dirty.

I purchased a Getaway voucher totaling $250 to Keylime Cove for my daughters' Spring break. When I purchased the voucher I thought booked it for April. (It was like the wee hours of the morning and I wanted to get it out the way.) When I got the confirmation text I realized that I had made a mistake and accidentally booked it for March 18, 2017 which was the next day after I made the purchase. I immediately called Keylime Cove and they assured me that they could not touch the reservation because it was 3rd party i.e. Groupon and they didn't see why they (Groupon) couldn't change the date of the reservation in order to coincide with the intended date. I then called Groupon who informed me that there was nothing they could do to change the date or refund my money. I wasn't offered a partial refund, gift card, voucher, or anything even though it was less than 24 hours.

I purchased a refurbished Apple Watch through Groupon, as a Christmas gift. The terms for returns were extended from the normal 14 days to 60 days, due to the holidays. However, these terms were changed back to 14 days, AFTER the purchase was made. The watch is still activated by the original owner, which means it can't be paired to another iPhone and so this $217 watch is absolutely useless. This is an anti-theft feature and is the most basic thing that is checked when it is received by a reputable company that refurbishes these items. Groupon's refusal to help remedy the situation or provide any information about the merchant makes me think that they may be aware that the merchant was selling stolen goods and they are a party to it.

I purchased a voucher for a Sam's club membership. When I go to redeem they tell me the wording of Groupon is wrong. Then they cannot get their code to start membership to work. They tell me to get refund from Groupon because it doesn't work. Groupon refuses to refund my money.

As a Brazilian I have been in all the Brazilian steakhouse here and all around Brazil but this is my worst experience ever!!! I can't give any stars!!! The hoster was very rude! Do not buy anything here or Groupon!!! Check everything before... Please. I bought a meal for 4 for a Red and Green Brazilian Steakhouse but after eat they force you to pay $55 for gratuity and tax. It is ridiculous because I pay more than if I eat at Fogo de Chao the really Brazilian steakhouse. At the Red Green Brazilian Steakhouse at Georgia the meat is tasteless. No taste at all. Is the same as you eat a eraser. I had a nausea, vomiting and diarrhea after eat there. So please do not buy it. Do not eat there or you will understand what I am talking about. I probably had food poisoning. Please be careful. I will try to do my part and tell everyone to do not have the horrible experience. I will post everywhere I can!!!

Groupon double charged me. I called Groupon on 3/3/2017 and gave my Credit Card and personal information, they verified and told me that they will refund my money shortly. And their game began, they send an email stating that they are working hard to resolve the issue, and they send few emails after few days expecting us to ignore it. When I responded, they started asking again Credit Card and other personal information via email.

Horrific experience! I ordered several products. They charged my credit card $100 and never received anything... they brush you off to everyone else and at the end I had to dispute the charges with my credit card company who also sad. "Groupon has by far the worst customer service known." I will never recommend them to any clients or friends ever!

On 3/1/2017 I purchased a $35 Groupon for a 1-hour Thai massage from Saba Thai Massage. I called and made an appointment for 3/15. I showed up early as I was excited to try this new type of massage. I waited 20 minutes and nobody showed up. I called and was told they did not have me down for an appointment. The lady did not try to rectify the problem either for later that day or any other day. So I contacted Groupon, told them my tale of woe, and was told no refunds after 3 days of purchase.

I purchased Crab & Claw Carrollton Groupon on March 20th. It is in another city which 20 miles from me, but since it looks nice so I and my friend drive there excited around 1:00. First disappointed when we get there we found restaurant is closed, the service notice showing only open Monday to Friday from 4:00pm to 11:00pm. I don't remember on groupon has that mentioned. Since we are in another city, so I decide to go some shopping first and wait until they open. After 3 hours waiting I came back the restaurant, one customer already in the restaurant, but to my surprise I stand at the reception desk for while nobody greeting me. I have to find a table by myself, but after sit there 10 minutes, still nobody provide service.

If I can, I won't even give them one star. I placed an order on Feb 23rd. The order supposed to be delivered on Mar 13th WHICH I NEVER RECEIVED. I even contacted the merchant Mar 12th. They did not give me an answer. So I had a live chat with the GROUPON consumer services THREE times. All they did was ask me to wait. AND I waited for A WEEK already. They did not give me respond either. I asked them for a refund, and they said it's a third party sale, they will not issues refund for me. Don't they check the merchant before they post the good information? I found that I am not the only case. I am so disappointed, and will NEVER use GROUPON AGAIN.

NEVER purchase a vacation with Groupon. They provided me with an invalid voucher number and I am now having issues with my vacation. The voucher number was valid when I went to book the vacation, but 3 days later, after I have booked tours, transportation, etc., the voucher has become invalid and I am left with nonrefundable tours and with no vacation. I have been trying to contact customer service for 2 days now and no one has been helpful. They keep stating that their supervisors are in a meeting, which has now lasted more than 5 hours, and will be giving me a call back. Still have not received a call back. Overall, horrible customer service and horrible experience. I have always purchased with Groupon but after this experience, I will not be using Groupon again!

I paid for a 3-day stay at Hooters Hotel and Casino in Las Vegas that I purchased from Groupon. I couldn't use the Groupon because my flight was cancelled due to poor weather conditions. Groupon refused to refund my money saying that they cannot bend the 3-day cancellation rule for unexpected circumstances. In order for me to have a place to stay I would have to reserve a room. Not only that, Groupon has a 24-hr customer call back rule. It's been 3 days since I requested to speak to a Supervisor and haven't gotten a call back yet. I would never use Groupon again.

I purchased an Anastasia Beverly Hills Highlight kit as well as Too Faced "peach palette" beginning of February. When I received the highlight kit I knew the product was a fake. As soon as I swatched it I realized what poor quality the item was. I Immediately contacted the seller (Groupon store m&h stores). They refuse to give my money back and claim their product is legit just a manufacture reject. I have made a complaint with FDA to look into this company selling fake product as well as emailed ABH corporate office. DO NOT buy from this company. They are fraud. As for the second item (peach palette Too Faced) still has not arrived. According to Groupon and m&h store the item was suppose to arrive 3/6/17 but when I track the item has not even shipped! I will do anything to get my money back and to make sure this company is investigated for selling fraudulent items.

I purchased a voucher for Canvas Prints. When I started to redeem the vouchers I discovered that the resolution of my pictures were not adequate enough to obtain a quality canvas. Since I didn't print my voucher I was able to trade in my voucher. I was originally led to believe that I could use the credit for any item, but I only had 24 hours to complete the purchase or I would lose the credit. That policy alone is really petty and only benefits Groupon. Since I didn't have the time, I opted to come back once I figured out what I wanted. I then requested my vouchers to be traded for credit. Once traded and my 24 hour time frame started, I was told I could only use the credit on local deals.

Groupon supports vendors who use Groupon to scam people. Vendors allow customers to purchase Groupons, it causes them to be overbooked and the vendor doesn't care because they get their money. Groupon doesn't care either. They don't care if the vendor provides good customer service or anything.

I PURCHASED A HAIRCUT, CONDITION, HIGHLIGHT GROUPON FOR SAMANTHA ROBINSON HAIR STUDIO in Westwood. I contacted her right away and she texted me back she was busy doing hair at the Golden Globes and would call me the next day. She did not call, nor text, or answer any of my calls or texts. I called for weeks and no response. I told Groupon x2 that there was an issue with this merchant not honoring the Groupon. Groupon stated that they had a 3 day policy so I only had 3 days to ask for a refund.

I purchased a BJs membership at full price which claimed to be at 60% off!! A membership which was $125 was available for $50 + $20 BJs gift card & coupons... which sounded too good to be true. Since original price was $100+... I hoped it to be membership which earns 2% back on most BJs in-Club and online purchases. But it wasn't. It was a regular personal membership which actually costs $50 only (detail below). So basically I bought a $50 membership on 60% discount and paid $50 for the membership. So angry right now! BJs only have two memberships: (found out after I already paid for the deal) Personal Membership $50/yr, BJs Perks Rewards Membership $100/yr.

Bought a Groupon for an oil change from Jiffy Lube. When I tried to redeem it, I was told that they did not carry my oil filter at any location. This means that it is physically impossible to redeem the Groupon. I contacted Groupon and was told there was no way they would refund money. They maintained this even after I informed them that Jiffy Lube was unable to honor it.

The WORST customer service I have ever received. I purchased a Groupon for a tour in Vegas about 3 months out. Before purchasing it, we made sure that we were able to book the dates with the tour company for the weekend we were going. All was fine until a few days before the trip when the company stopped answering calls and responding to emails. Finally, we heard back from a girlfriend of an employee that said they were shutting down until further notice. We immediately contacted Groupon to get a refund and submitted all of the unanswered emails to the company. Along with the notice from the girlfriend that they were shutting down. The girlfriend even said to get a refund because they were unable to accommodate us.

Paid $112 for Groupon for 3 massages. Received one massage. Therapist didn't show up to 2nd appointment & did not respond to texts/phone calls to reschedule. Contacted Groupon. Requested refund of full amount (since I had already spent a lot of time dealing with the issue, I felt I owed nothing). Groupon said they would make the last 2 appointments happen & would contact me within 3 business days. Then the massage therapist would contact me within 3 business days after that. I received no contact whatsoever.

I purchased a voucher from Groupon. However when I went to use this voucher, the company 'photobookshop' say it is invalid. I have been in touch with both Groupon and Photobook Shop for almost 2 weeks but neither have been able to solve this problem. The Company are Australia based so it is difficult to contact them. I have now gone to Groupon to try and help me deal with the company or give me a refund. They are very unhelpful on the matter and say I cannot have a refund. And that I should just keep contacting the company directly. I feel as though Groupon were happy to sell me their deal but now that there is a problem with it, they want to wash their hands of it. It is very bad customer service and support and I am hugely disappointed with them.

Do not buy a vacation with Groupon. I bought an expensive vacation in December for travel in July just to be told in March that my vacation is cancelled because the resort had hurricane damage from October. I don't know why they are selling vacations at a resort that has hurricane damage. Then they were going to charge me a cancellation fee when I didn't cancel. It is taking a long time to get my refund and my vacation is ruined. Now that 3 months have gone by the air fare is much more expensive.

I bought Groupon for 3 facials. I did not notice the fine print that said 1 per customer. I had been getting facials for about a year from Sadhana. The lady at Sadhana name would not take my Groupon. Groupon refused to give me a refund since it had been more than 72 hours of purchase. When I told Sadhana she said she would call Groupon and they told her sometimes they make exceptions. So I called Groupon and they told me that I could get a refund and they would have management send me an email within 24 hours. Well, after 2 weeks, I called Groupon and they said that never happened and that I could not get a refund. I won't be buying anymore Groupons. Horrible customer service!

My honey purchased my engagement ring on Groupon. 1.38 carat ring priced $1,299 plus tax. Received a cloudy piece of junk. I left a professional upsetting review and it was rejected. I also noted why there were no other reviews on the ring... Once it was denied-I called Groupon who gave me the run around. I spoke with a supervisor Kevin, who stated "you can state your review with me, unfortunately-It will not get on the site". Then what's the point and why wouldn't you let the public know that Bliss Diamond is a fraud dealing selling rings that are not the real carat? I'm truly surprised at Groupon-I've shopped on their site with pride for years. :(

I was browsing their site via my phone app. I turned my phone off while on their app and 2 Groupons were purchased without my knowledge. Since it's been past 3 days from the purchase Groupon is refusing to refund their system error purchase. Do not browse the site while on your phone!

I got a $30 Groupon for a massage. The massage company would only communicate via email. No calls, no website, only emails. I sent 6 emails to them trying to set up an appointment. On one occasion I got a response that they had an opening in 30 minutes! I work 45 minutes away. I called them and they refused to make an appointment that way referring me again to email. During this time I emailed Groupon and they asked me to try one more time. I tried twice. Finally I realized that the Groupon has just expired the previous day. I wrote Groupon that said "Too bad, the Groupon was expired". I explained the whole situation as I have here but too bad for me as they do not refund expired Groupons. Screwpon would be a better name. Stay away from Groupon!

Purchased Fresno Bee Subscription. Bee did not deliver and their customer service says they will escalate claim but could not fix the problem. Groupon refuses to refund because my claim is more than three days after purchase. Since delivery was to start in one to two weeks I would like to know how I could file a claim within three days of purchase! I also notice that all of the products purchased through Groupon are subpar.

One of my daughters purchased myself and her sister a Groupon coupon for a 60-minute Swedish massage for our Christmas presents. After trying several times to book an appointment online I called the location of All About U. I left a message about the date and times we would like to come. Later that day someone did call me back to tell me that since it was a Groupon we could not come at the same time. I asked why, she said because they offered them at such a low price they sold a lot of them. They only hired one contractor for the Groupon massages. She stated there was no way that we could have massages at the same times-that these were not group massage packages. I said do what? She said the first available reservation wasn't until April 11, 2017. The coupon expires April 23, 2017.

I ordered two items that were never delivered, when I tried to contact Customer Service and inquire about my order, and asked for a refund, they came up with every excuse in the book. If it is too good to be true it probably isn't!

Purchased a $175 voucher for eyebrow services. Vendor will not return text calls or emails. Made appointment 3 weeks ago, she will not confirm with me now. Vendor damage someone eyebrows 2 weeks ago. Groupon will not allow me to use the voucher to purchase service with another one of their vendors told me I cannot use it that I have to assign this to another person?

If you value your money, don't buy things from Groupon. My experience - I purchased a Groupon and it said that it can be redeemed in another state. They would not give me a refund so basically I bought something that I cannot use. Why wouldn't they give me a refund? Because it passed the 3-day grace. Who runs a business like this? You make one mistake and it's sorry you're out of luck. That's the answer that I got. BUYER BEWARE.

I bought and tried to use a 31.00 for a Groupon coupon that was completely not endorsed and honored by the vendor. I complained. I was refunded the 31.00 credit to my Groupon. Then months later, mysteriously, I was recharged the 31.00, but no coupon was offered. I have repeatedly attempted to call, chat box, email, even contact Groupon exec's on Linked.com, but to no avail. I've received absolutely ZERO response to my issue, AND I NEVER WAS OFFERED ANY EXPLANATION. When Groupon started it was good for a few years, but seriously, now, WE NEED A CLASS ACTION SUIT. WTF?!?! It's more than scam. IT'S PURE THEFT. NOTHING LESS.

I purchased an unlocked iPhone from Groupon. I was not planning to use it for several weeks. When I attempted to use it there seemed to be a problem with the connection. After contacting T-Mobile, I was informed that the phone was jail broken and not usable. The Groupon representative said it was past the return date and no refund would be issued. By the way, he was quite rude. I sent an email to the customer service department and they never responded. The fact that I was notifying Groupon a few days beyond their refund policy allowed, should have been irrelevant since the iPhone they sent was no good from the start. DON'T TRUST GROUPON!

Groupon sold a deal from Blue Apron that I found out later Blue Apron gives all new customers. Groupon refused to give me a refund. They would only give me Groupon "Bucks" but because it was such a horrible experience, I will never use Groupon again. A waste of $40.

I purchased a Lash Extension Groupon & paid extra for a fill-in. The salon was great but I ended up with an allergic reaction on my lids and the salon could not give a refund for the 2nd fill-in. They directed me back to Groupon of which they denied a refund.

I placed an order for a Groupon for a $10 Starbucks e-card that cost $5. They processes my order with the debit card I have linked to the website and it was confirmed at 10:32 a.m., my card was charged immediately. Then at 11:45 a.m., they send me an email saying they couldn't process it and are refunding my money, then tell me IT WILL TAKE 10 DAYS TO REFUND MY MONEY!!! Very uncool.

My mother wrote a scathing report on a Ballooning experience. This was purchased through Groupon. I have let Groupon know about this. They offered a $20 credit as some kind of compensation. Not wanting to drag this out I accepted this. They continue to support this Ballooning company with their false advertising.

I purchased a Groupon voucher for $60 valid for 20 60-min classes in a Sensazao Fitness. I didn't see the little letters that said that was only for new customers (my fault because I am not a new customer). I called them for a refund and they said that they can't do that because I called after three days. They took $60 then I am trusting them to get cheaper deals!!!

Bought a discount coupon for Union Hills Golf Course in Peoria, AZ and called to make a tee time for my Saturday group. The coupon said "Good 7 days a week after 1 PM." I called and was refused a tee time since they send out golfers on the front and back tees from 11 AM to 1 PM and can't book any tee times after 1 since everyone will be making the turn so earliest they could get us on was 3 PM! Impossible to play 18 holes before dark when teeing off at 3 PM so I called Groupon for a refund and they refused even though it was a fraudulent coupon! The course had a 12:52 tee time open but wouldn't give it to us, not even for customer satisfaction, and Groupon refused to refund! Neither company has a clue about customer service and the 1 star reviews will continue!!!

I purchased a Groupon for a Sam's Club membership in October 2016 and redeemed it on November 2, 2016. The deal included a $5 gift certificate and a free rotisserie chicken. Neither has materialized. Sam's Club says it is Groupon's responsibility and Groupon says they will get back to me in a week's time. I very much doubt that.

Purchased show tickets for Ring Twice for Miranda (New York) being advertised as 50% off. We paid $33.00 a piece for the tickets & when we picked them up the tickets were clearly marked as being $25.00 a piece. Groupon charged more for the tickets than what they were originally sold for. False advertising!

Ordered an MXQ Pro box and was told it shipped by UPS and gave me tracking number. The tracking number given was for an item sent to Georgia and I live in California. Per UPS it wasn't even from Groupon or Brainydeal. And not to my name. Have been trying to get a hold of third party merchant with no real success. Per Groupon escalating the problem and I would get an email. Only received one email stating they are taking care of it. On my third week of waiting for the product or a new tracking number since the third party told me I would receive this last week. Will be calling my credit card in the morning to dispute amount charged.

Purchased a window cleaning service as a gift to my girlfriend. Didn't know she used the same service already 6 months ago to her house. Called the company because the same address had already use this deal. The company didn't grant this Groupon. Called groupon, asked for groupon bucks in exchange. It refused it.

I saw a Groupon for 69% off an "Ultimate Date Night", and was initially hesitant, but when Groupon emailed to "remind" me about the deal, I went ahead it bought it. This deal gives you 2 movie passes (up to a $12 value each), and a $100 e-gift card for restaurants.com, for $39, with an additional 20% off. I verified that a movie theater I'd use was on the list and browsed the restaurants, like it says to do, before you purchase. Specifically, their wording says to check "which theaters, restaurants, providers and denominations are available near you".

Representatives are poorly trained, I felt, as a representative was trying her hardest not to address my problem, being sarcastic and haughty. Her name was Abby and I knew two seconds into the conversation she was going to be no help, just sarcastic, and sounded like she was trying really hard to change her voice. It sounded as if she was talking out of a straw with a smirky smile.

I read the fine print to make sure I was getting a deal on the product. Not once did it say that the product I was about to receive was a "factory reject" or a "knock off". The packaging was really questionable on the inside and the incorrect makeup brush was included. I contacted M&H Stores about my concerns and they told me it came that way because it was a "Factory Reject". At first I said okay and they my gut told me to do some research and that is when I realized I had been given a knock off. I contacted M&H Stores for a refund and they would not even return my emails and now I cannot even review my details about the purchase to contact them again because it has become unavailable.

Woke up to find 6 eMails from these, 3 were for purchases to the value of £97.97, the other 3 were refunds totaling the same amount. No other eMail to explain what had happened, I had to ring them and find out. I was told someone would contact me within 24 hours, haha what a joke, I had to ring back. The ignorant pig I spoke to, who was in a call center in the Philippines (I am in the UK) said, "Basically we have issued a refund and that was that." When I asked why this had happened he said it wasn't their fault. "Well it surely wasn't mine so who else can I blame?" I asked when is the refund likely to show in my account and he said up to 5 days, so I asked "Can you then tell me what am I going to do about paying the direct debits I have coming out in the next 2 days," to which he replied with a sigh and said, "We have issued a refund."

Don't be a fool by deal on Groupon and help from customer support!!! I made a purchase on Groupon for photo cabana with printpix then I tried to canceled right away once I realized I missed understand on shipping. I am talking about within 2 mins of action. I checked in my purchase the clicked cancel but it won't let me therefore I took all pics and email GROUPON customer support for help. The outcome was FINAL SALE Can't be refunded. Oh well my bad and my stupidity for purchasing with this company. Don't be like me.

I purchased a deal on Groupon for balayage on my hair at Asanda Aveda spa. I went there yesterday and showed the lady a pic of what I wanted which was BLONDE. She put a small amount of bleach and washed it after 20 mins and said she was done. When I saw my hair it had 4 different colors, ORANGE, RED, BROWN, and BLACK. I ASKED FOR BLONDE and got a horror story. I then contacted GROUPON for a refund and the supervisor was rude to me. He DENIED my refund and offered me a partial reimbursement of JUST $40 in GROUPON BUCKS. When I asked for the money to go back to my card he continuously denied me. I even emailed him pictures of my hair. I went to another salon to get an estimate on how much it will cost to fix my hair and they said $770!! This is proof that Groupon is a total scam they take your money and promise you service but you don't get what they advertise. Someone needs to stop these people.

Product page clearly stated free shipping. I was charged shipping. I complained to Groupon, they told me they were so sorry for my inconvenience but I needed to read the fine print. False advertising to get you to buy. Dishonest company. Buy at your own risk.

Still waiting for makeup brushes I ordered on Jan 31 2017. Still in transit??? Freaking crazy. They were in stock but takes this long to ship?? Same thing on Amazon Prime anyway. Anytime I see something on Groupon I check Amazon. Yup. Usually less $$$. Done with this Junk company.

I bought a $99,- dollar Groupon for 2 moving guys and a truck for 2 hours and after a great move of 75 minutes driving and moving altogether (well in time) the owner of the company insisted we would pay $160,- dollars extra for using extra hours. We could not reason with him and the movers were standing there waiting so we decided to pay and contact Groupon to help us out. They send us an email saying that once a Groupon was redeemed we could not get our money back. Both companies have been no help and we ended up spending $260,- I'm so disappointed for Groupon not willing to help or even flag the company that is pulling a scam on Groupon.

I have never had a good experience with GROUPON. I have tried massages, hair stylists, manicurists and even tried to register for a charity race. The merchants are either too booked, do not return calls, the GROUPON coupon is INVALID, or some other booking problem. The only 2 merchants with whom I was able to book an appointment had terms that WERE NOT IN FINE PRINT of GROUPON VOUCHER. This is a SCAM. SAVE YOUR MONEY! I have come to terms with a loss of more than $150 in the past 90 days. Groupon does not screen merchants, assumes no responsibility for the accuracy of the Groupon terms and their customer service is the worst I have ever experienced.

I ordered 3 pieces of jewelry in September from Groupon, then returned it because the stones were such poor quality. I waited 2 weeks for this company to email me the return labels, then when they finally did I had to call them back because they sent the return labels without labeling them to tell me which one goes with each item. I mailed all 3 pieces back at the Post Office with 3 tracking #s only for this company to tell me they only received 2 of the items which I knew was a complete lie because when I tracked the packages was told by the Post Office all 3 packages were delivered, so now I'm in the process of filing a complaint with the District Attorney's Office of Illinois because this company is trying to steal $847.96.

I have purchase a Groupon for a local business for three massages. The first two times was barely OK. For the last massage appointment, the business just used a electronic massage machine, instead of a real massage therapist. I have contacted Groupon for a refund of 1/3 of the original price. The customer service refuse the request and said it is not their policy. Bad customer experience and false advertising.

Horrible customer service after HORRIBLE experience. I had a Groupon for a whole turkey that was about to expire. My best friend suddenly passed away leaving her close circle on friends numb with grief. We were trying to plan a memorial, so I called the restaurant to order the turkey. At last, one of those silly Groupons was going to prove useful! I ask if I might pick up the turkey a day after the Groupon expired because it was for my dear friend's memorial service was the next day. He reluctantly agreed and told me to call him that morning for pick up time. I phoned early just to hear an annoyed voice reply, "I'm in Aspen." Excuse me? I'm saying goodbye to my best friend! I don't care if you are half way up Mt. Everest! (I was polite but told him I really needed him to follow through.) He promised to call me back in an hour. 2 hours later I phoned him. Another hour... he was busy trying to accommodate ME. 2 hours later...no phone call. No answer to my call...

I had purchased a Groupon gift card at the grocery store and threw it in my desk drawer. I now want to give it as a gift and forgot how much I loaded onto it. Of course I want to know the value before gifting it. I went to the website and opened a live chat. The first representative said they would have to check, went away for about 10 minutes and came back to suggest that I check my Groupon account for the balance. Did they read my question? I logged off and tried again.

I purchased cleaning service from Cozy Maid through Groupon. The service was not delivered. They offered no excuse and Sat on my money ($59) quietly. When I complained, Groupon and Cozy Maid blamed each other, but the money never came back to me till I complained. NOW they are saying it will be back in my credit card account soon. I shall watch for it. Meanwhile. Caveat emptor! Beware of Groupon. It is a near scam they are running.

Purchased 2 suits from Groupon. They stated would be shipped within 2 days. On the "2nd day" FedEx tracking says "awaiting shipment -- label created". On 5th day after order-- same FedEx tracking info-- no change. I contacted Groupon since not only had that info not changed but the order for one of my suits vanished! Their "live chat person" told me that Groupon cancelled one suit because they "didn't have it". They said that they "were going" to e-mail me about it and were going to refund that suit cost. It could take up to 10 days for it to show up on my credit card statement because, of course, they had already charged my card for both suits.

Bait and Switch Tactics: I used to be a huge fan of Groupon (been with them since before 2012, at least). Lately I have been receiving many emails (sometimes up to 5+) per day with all the deals they offer. One offer in particular stood out - a 3 piece luggage set I had "looked at" originally priced at $280 marked down to $79.99. I clicked on the item and it opened the app but at a price of $249.99. I thought there was an error so when I clicked on any of the other items advertised in the email, it took me to the app again but at the price listed on the email (see the two screen shots - 1 is of the email, 2 is of the app and switched price). I called Groupon support and they asked me what the price was and told me I was mistaken that there is a different 1 piece luggage available at that price. I offered to send the email which they received. All the agent said was that if I wanted the 3 piece set the price would be $249.99.

Every time I get email discounts for Groupon coupons and try to receive the discounts. There are errors in the payment section of Groupon and the transaction becomes null or incomplete. Then I lose my coupon code and end up not getting the products and wasting time. It's has happened on numerous occasions. I'm a very dissatisfied customer and would not recommend it to anyone.

Received PC in non working condition. They sent replacement battery. Still non working. Returned PC with return authorization. Said they would overnight a replacement. Never received it. Multiple contacts with Groupon and PC supplier could not resolve problem. Next contact will be with Kansas Consumer Protection. Stay away from Groupon!

I purchased 3 Groupons $10 for a value of $30 off of a FTD purchase. FTD won't recognize the Groupon because they say their prices are already discounted. I get in touch with Groupon chat "No Phone number provided". I was number 188 in queue. Finally I have support on the line. Sriram is the reps name. He informs me that, "I would have been able to help you if you would have let us know about this within 3 days of the purchase, sorry it's TOO LATE"... He finally says he will escalate this to a higher level and they will reach me via email. This is not looking good!

I was searching for a small business phone system and found a surprising deal on a 10 phone system. I purchased right away and within a hour or so was notified my order was cancelled. Minutes later I received a ticket with the seller asking me how I purchased the item for $100 when it should have been $1999.00. I gave him a link to the item page and he said he would not honor the sale because of an error on the page. I contacted Groupon customer service because as a small business owner if I make a mistake in a advertisement I have to honor it and I believe he should have too. Customer service told me "Sorry, we will try harder to make sure that doesn't happen again." I was basically told "Too bad, sucks to be you." I told him that I don't feel like anything was resolved and I wanted to talk to a supervisor. I was told he would pass my concern to the team and to have a nice night. That was my first and last ever purchase on Groupon.

Don't waste your time with Groupon, it's more of a headache than anything! I made a purchase by mistake and canceled the order right away! Groupon debited my account right away but would not refund MY money for up to 10 days! Now I know why I use Amazon!

I was a first time user buying show tickets in Las Vegas. Before buying the Groupon at 7pm, I made sure the show we wanted was available at the dates we wanted. It was. I then purchased the Groupon. Within 2 hours, I went to purchase the show tickets but Caesar's had cancelled the show for no reason. Happens. We were in Vegas only 2 nights so no fall back to another date. Then tried to contact Groupon, ZERO direct customer service. They don't want you to speak to them, no phone number. So sent an e-mail as their website requires. With their crazy policy of refunds only the same calendar day, midnight came and went, and no answer from them.

NO 1 CHEATING COMPANY. Don't buy anything from them. They are big time cheater. I purchased the iron. I was waiting for a month. I was checking and online and status it's shows deliver. I contacted them when and who did you deliver? They have nothing to say. After long explanation to customer service, she said she will be refund. They was discontent and other one doesn't want to do refund.

I was online looking up some information this evening and happen to stumble on a profile Groupon had created listing my Father's former business. I was extremely bothered the more I read. Firstly, my Dad retired and closed his business ten years ago, he did NOT create that profile, obviously. Secondly, 90% of the so-called info/details about my Father's business were downright lies/inaccurate information. About the only thing Groupon got right was the business name, location, and phone number, or what was I should say.

I made this 'order': "TIGI - Catwalk - Oatmeal & Honey Tween September 750ml." After waiting for a week's arrival of these products, I contacted the operators to check my purchase. They have verified that my purchase had failed but they still took my money, money that I do not see again because this company is not serious at all.

This is an example of criminals in marketing business!! Take the money of a customer, put pressure on the business for lowest price as possible to offer best deal, and then if you are as "lucky" as me, buy a deal at a business (in this case I'm dealing with Amasia Spa on Tamiami Trail in Fort Myers, FL.) with many excuse not to take the Groupon voucher, i.e. from not having available staff, staff was sick, staff having family problem, and the last excuses is that they have a new owner, and are no longer take a Groupon customers!!? I also drove to the location, just because one time they left the message and canceled a few minutes before my appointment!!!

I proceeded to purchase an item on Groupon's mobile app. When I got to the credit card page I entered my cc and the app displayed an error. I exited and attempted to repurchase the item. I received a second error from the app. I called Groupon the next day to determine why there was an error and to purchase the item. I opened my emails to sign on to Groupon and saw that I had two emails confirming my purchase from yesterday.

When I clicked on items to review them, they somehow wound up in my cart. Despite repeated attempts to contact them, no response. I used to purchase Groupons fairly regularly. Never again. Their customer service is non-existent. Unless you want to purchase another item. There are plenty of other sites which sell promotional items. Those are the ones I'll be using in the future. Please don't use Groupon if you ever think you may need to contact customer service. They won't be there for you. One of the items they've put in my Groupons Purchased is the 1 2x2 Photoblock Ornament - Custom Wood Photo-Block Ornament from PhotoBarn. There are two others they won't delete (and refund to my account).

I recently purchased a MK crossbody bag. Groupon sent me the confirmation that my MK bag was being shipped. I received a Wendy KEEN cross body which is a knockoff. I called supervisor at Groupon... They insisted through email that I placed wrong order... I forwarded them the confirmation email and they said to return the bag. They also offered me a 5 dollar gift card. These people are a total and complete joke. A scam. And totally scandalous. This was the first time and the last time I am buying anything from these jokers. After speaking to many family members and friends they too have received something other than what they ordered. This is what Groupon does. They must be put out of business.

BEWARE WHEN MAKING PURCHASE ON GROUPON, AND CONTACT THE COMPANY FIRST BEFORE YOU MAKE ANY PAYMENT ON THE SITE. $42 on December 17, 2016, $20 on January 22, 2017, and $28 on January 22, 2017. The companies cannot provide the service, and GROUPON will not refund me my $90.00. I emailed, and called several times. I spoke to representatives in India, and supervisors in the USA. I first asked for a refund, and was refused by Groupon.

My mom tried booking a getaway through Groupon. Upon trying to book her getaway, her credit card was being denied. In the meantime, the price of the trip went up. When she contacted Groupon the next day, she was told nothing could be done about it and the reason her card was being denied was because she was trying to book a getaway and she should call her bank before trying to book a getaway because the bank thinks it's fraud. Really, so you set up a deal that looks like fraud to the bank? Funny how that isn't mentioned on their website. If that is true, which I have my doubts, you shouldn't have to go through a ten step process to book a trip. Funny how the price went up and she is now stuck paying the higher price. Will not use Groupon again as they will not honor the price of the trip when she tried to book it. What a joke. I will be sure to pass this along to everyone I talk too.

I tried using Groupon for the first time. I reserved a hotel room for two nights only to realize an hour later that I made a mistake. My trouble began. It is impossible to cancel with Groupon even though I had until February 9 to do so. The website keeping taking you into a circle--back to the cancel button that does not work. Of course it reads, "Oops! Internal Cat Error. We suggest searching for what you're looking for above in the search menu, where you'll find everything you need. Also you can check out our featured deal if you'd like! See Deals."

I had a few problems booking my Groupon vouchers and they are really unhelpful. Sometimes even if they show has availability, they don't allow you to book it. I used Groupon quite a few times and in any occasion I was pleased about what I've got in return.

When I received my TV, the screen came completely shattered. I contacted the warranty company and because it happened during shipping, it was Groupon's responsibility to send me a new one. They won't replace it but will refund me. It is Groupon's responsibility to send me a new one but they refuse. There was even shoe marks on the top of the box so obviously it was the shipper. Horrible customer service. Won't ever buy from them again.

If I could give Groupon negative stars I would. They have great deals and great people to help answers your questions if you have questions. But if there app glitches while trying to buy a groupon and it tells you that it failed to go through. Well its wrong they are going to charge you the money, and not give you a refund on it even though you were informed that it failed to go through on the app. So I would be very skeptical when buying stuff on groupon. I ended up getting double charged because on my groupon I ordered a hotel room and told on the app that it failed. So I believed that it never went through so I bought the deal on a friends account and it worked.

I have purchased a Groupon which expired. The expiring date was not clear and this is not acceptable. The original price was $15 and should be used on the website for face value but that's not even possible. This is again not acceptable. Support is given by Ramkumar ** was ridiculous, with automated answers and no resolution.

AVOID Groupon service if not fixed location and national company. Local company offered $50 value cell phone repair for $25, client location within 25 mile radius (6 mo expiration). We had phone needing screen repair, looked at the address online (in standard business mall, not merchant/address we knew) and bought the repair. I work from home, a family member said they would be happy to take the phone there. On calling merchant replied they'd have to check with their supplier re that screen -- we'd already planned trying a do-it-yourself but said would wait to hear & put our screen order on hold. No contact with the merchant, so we went ahead with the cheap screen ordered. When it came we tried the merchant once more -- this was only 3 weeks after purchase of the Groupon. We had agreed to use the screen the merchant supplied, so there should have been no problem. But there was.

I bought a Groupon for permanent makeup - eyebrow tattoos - as after chemo I lost all my hair and my eyebrows never grew back. The vendor said she would not honor the Groupon and wanted to charge me much more than the $126 I paid for - which SHE advertised on Groupon. So I called Groupon for a refund and instead they gave me a CREDIT - I specifically said I wanted my money back and NOT another Groupon. Then when she credited me she said it couldn't be reversed and it was a "misunderstanding." I then spoke to a supervisor and told her to listen to the recorded call as I clearly said I wanted a refund. They use "credit" to mean "refund." I am now forced to either use yet another Groupon or kiss my $ goodbye. I hate Groupon. They used to be decent but now are sneaky and deceptive.

It took me over 15" to locate the Customer Service phone number which I finally retrieved from a Google Search, NOT their website. Website boasts immediate chat, but no buttons offered to reach them. No FAQs discuss misinformation. Once I reached Customer Service (just 5" min. wait), I was immediately asked for my email. I declined because I had not purchased anything yet. I explained that the description of the two styles of support bras were the same, yet the photos indicated quite different products. Both stated "pull-on" and "no metal", yet the very small back-side photo showed what looked like a 4 hook & eye style closure (they're usually metal).

I was unable to contact the merchant at a hair salon, for 2 months. I had contacted Groupon for a refund on three different occasions, Groupon was refusing to give me a credit or refund. Which on one occasion I was told I could if the merchant did not contact me in 3 days. I am very displeased as I was also told to contact my credit card for a refund.

I bought a item and for some reason Groupon had a problem with their site and my payment was declined and they sent me a email. I went in and cancelled that order not changing any of my credit card information and re-order. That went thru. In the morning, I went to double check and now see that they have order the item twice. I called their customer services before the item was shipped. Just showed processing and they said there was not anything they could do about it even that it was their site problem that I would just have to keep both items and give one for a gift. Very bad business. I will never buy from Groupon again. I could not contact them during the return window since I never knew they re-ordered it.

When I wanted to leave a review for a business I particularly disliked (Planet Beauty) I discovered that Groupon chooses, with quite a bias toward positive reviews only, which reviews it will or will not post. And I'm not talking about reviews with profanity or threats, but simply offering feedback that is negative regarding a business that Groupon is still selling vouchers for. I'm not saying that Groupon does not have, in fact, good businesses available, it does. But it also represents some pretty terrible ones as well. You could never discover this based on the posted reviews. For the sake of clarification, I will add on my correspondence with them here:

I purchased a Groupon for the Greenbrier resort on the 9th and attempted to cancel or reschedule on the 15th for a reservation on the 28th, due to a family emergency. I was told I was a day too late to cancel, but, that they would contact the hotel about refund or rescheduling. I heard nothing back (they claimed they sent an email I did not get) and I did respond to an email saying my issue was not resolved. I called a week later and was told they could not do anything and that I should contact the hotel myself.

My daughter wanted a remote start for Christmas. That is all she wanted. To keep in our budget I used Groupon. Never did I imagine the nightmare we have had with this purchase. First of the purchase took a while to go through - that should of been my first sign to abandon purchase. We got the purchase and I called the company for an appointment. I told the gentleman the make and model of the car and he explained to me it would be a $50 charge for a key. It is a Ford Escape not a foreign car.

I bought a mani/pedi package from someone by the company name of Nails by Angela which was completely unprofessional. When I expressed I needed my services by the end of December I was told by this "business Owner" I would have to wait and she couldn't tell me when, either way it was not for the time frame I needed so when I called Groupon several times I was given the runaround with no follow-up from them. I will NEVER PURCHASE A GROUPON EVER AGAIN and I suggest no one else does if they want exactly the product they purchased.

Firstly didn't hear from the travel agent for the first two days when it is said on the fine print that we would hear from them within that time. When I called to inquire about this I was told I would receive a call before 9 o clock. To which I received no phone call. The next day I called again to be told that I would have to call back before 5:30 in order to get customer services. I then received a call back 5 minutes later from someone wanting to confirm my travel plans. To which I was told my flights were OK but there was no hotel and that I would receive a call the next morning to rectify this or find an alternative hotel. I have as yet received no phone call and the 7 days during which the vouchers need to be used is rapidly running out. Two days after contacting Groupon there is still no resolution and I still have not heard from the travel company. I am currently down to two days before the vouchers need to be used and seem to be no closer to finding a resolution.

Here is my story about how bad is groupon customer service. GROUPON SUCKS. Three month ago my account started giving problem. I was not able to see any groupon. I sent email to customer service. They have bunch of nuts employed there. Without giving any thought they were keep replying clear cookies and change password. This went on 3 weeks. After that they put my ticket in garbage. I started sending email again they started replying back that they don't see problem on their end so change password, reset router etc etc.

The proof is in the pudding folks! I also agree... fake/non-authentic items, worst customer service with NO ONE superior to vent/discuss with, same robotic team messages (yes, they're all on another island regarding their brains). I have had one out of twenty-six purchases which was actually good! Mind you it was a sale on a nail salon, doesn't really count.

This was one of the most inefficient and bad customer experience processes I have ever had. I ordered the grey silicone band for my Apple Watch and they sent a white one. Not only did I have to pay for the shipping and envelope the customer service rep was extremely rude. I would actively discourage anyone from buying anything physical from Groupon. I have bought some discounted experiences e.g dinner, kayaking etc but when it comes to anything non-experiential they are less than 1 star!

Horrible customer service and copy & paste messages to customers!!! Borderline criminal behavior. These workers have been coached to give the customer the run around with any and all issues. I question any company that does not allow customer reviews on their Facebook. However, this company has thousands of complaints online... search them (Groupon complaints). I am still fighting for a Groupon credit for a company that went out of business. I am switching to deal chicken.

WARNING!!! BUYER BEWARE!! DO NOT PURCHASE EVENT TICKETS FROM GROUPON! It clearly states that our G-Pass will be ready to print 48 hours after the deal ends. It says that the vouchers are ready to print on my account, but they are not. I continue to call Groupon to get an answer as to why I cannot print the vouchers and each time they tell me they will be ready to print the next day. Still no vouchers to print. I wish I would have read all the horrible reviews before I made this purchase. Those warning of the G-Pass events warn that the tickets cannot be printed until 24 hours before the event which for us will be Sunday and unfortunately, I will not have access to a printer on the weekend. As of right now Groupon has screwed us and they will also not issue a refund. Be AWARE!!!

Ordered an iPhone 6, 128GB on Dec 2, 2016, and money was taken right away and the order was not processed until 3 weeks later after a few calls. Finally got the phone after New Year. It became an iPhone 6plus 64GB, with flickering screen, no AC Power Adapter, no USB cable, earphones. Just a piece of crap. Called them and the answer was "don't like it, then return it". Send back to them and after a week, no acknowledgment and when I called to ask when I will have my money back, it took their customer service person 30 minutes to find the record that "merchandise" has been returned. They said it will take 10 days before I can have my money. My first shopping experience on Groupon and last time for sure. Don't follow the same mistake I've made.

I attempted to purchase a hotel booking for the Kalahari resort. The first time I attempted to purchase - my credit card declined. Thinking I put my credit card number incorrectly, I retried it again. It again had declined. I received a text message from my credit card company asking if this was a valid purchase. I stated "Yes I would like them to book the hotel." The credit card company charged me for BOTH declined attempts. I have already used the Groupon that I paid for (and the hotel only gave me one room). Groupon refuses to credit me the 361.00! I've been very patient with this but at the end of the day - they charged me for an extra room that I never used.

I bought a set of kitchen knives on Groupon. The description claimed it was a set of "5 knives with a magnetic block"! Which is exactly what I wanted so I ordered it. When it came, it was just the knives. I went to the Groupon chat and asked about it. They tried to appease me with 10 Groupon bucks, which is absolutely insulting. When I declined they said there was nothing they can do. I asked how is ok that they falsely advertise things and basically got a "sorry about your luck!" I then went to their Facebook page and got a hearty "sucks to be you!" So apparently, they have no ethical reason to advertise things as they are, and if they do, well too bad for you for believing them. In a world where we have so many places to choose from to shop, why would anyone have customer service as bad as this? Stay away from the Groupon goods!

I booked a hotel through Groupon for 4 nights in NYC. The Royal Park hotel, which by the way is a royal piece of poo. And Groupon, a majestic pile of poo for condoning and backing up this atrocious way of handling customers. I thought I was purchasing a double ensuite with park views, if you look up their offer on Groupon it's this beautiful picture of Central Park and one of its huge beautiful ponds with buildings in the background. When I get to the hotel, first it's hard to tell that it's a hotel, looks more like a residential building. The staff look like residents who live in the building and rolled out of bed to work their shift, no uniform, no professionalism whatsoever. When I check in they hand me an actual key on a key chain to our room. The hallway floors were filthy and stained. The place looked cheaper and nastier than a motel where prostitution is the real standing business. My view in the room was another wall to the building behind us.

I own a small company in Dallas, TX and we brand and import products. I recently attempted to list two of these products on Groupon. After a fairly easy and smooth listing I wanted to make a couple tweaks to the posting. Well, each time you make the smallest of tweaks Groupon throws your listing into a 24 hour review process. So, better get it 100% right from the get go! I then waiting 24 hours, the listings were approved... and nothing. I couldn't find our listings on Groupon.com or on their app. I contacted their "merchant support" and they gave me some copy and pasted responses about it taking another 24 hours to index in the system. Ok, that's fine, even though it took them half an hour of "helping me" to finally tell me that.

We are the business owner, after Groupon charge your business high percentage of margin, they do not care what's happening next. When need to talk to someone to modify the deal we have, their account manager, that's what they call them, never pick up their phone, never reply. What sort of company is this?

I placed an order of 2 set of Diamond earrings. I had an appraisal done on both sets. One set claimed to be 3/4 carat and a VS1 and VS2 (good clarity) clarity, the appraisal came back and the carats was 0.64 and the clarity was I1 (bad clarity). The other set of Diamonds is supposed to be 1.5 carats and the appraisal came back at 1.30 carats. I have the receipts from Groupon and appraisal with me if needed to be provided. If I would have not done the appraisal I would have been stuck with these Diamonds that are not what I supposedly paid for.

Groupon has the WORST customer service and many other issues that will leave you disappointed or wishing you went another route. Their customer service 'people' are in far away lands and are more ROBOTIC than human. You will never get to speak to a real person. Your products will be lost or come broken. The services will always be most basic that do NOT cover what you thought you were getting and you will be UPSOLD on all services purchased through GROUPON for more than double of your Groupon price you originally paid. DO NOT support a company that does NOT care about customers or clarity or product quality. It is a BIG RIP OFF - do not bother to waste your time, energy or money. You will NOT be satisfied AND you are supporting jobs in far away countries that do not understand or value customers or even have a HUMAN TOUCH.

I purchased a iPhone from Groupon and after 1 month I started having all kinds of problems but could never get satisfaction from Groupon other than sorry it's my problem. I finally took the phone to apple and they said the phone was purchased in 2014 and returned back to the dealer in late 2014 with problems. Will Groupon purchased the phone as refurbished and passed the problems on to me to cut the story short. So therefore I lose over 400.00 etc. Very unhappy. Please people do not buy from Groupon please.

Groupon kind of screwed me over five years ago. So I tried it again - five years later. I bought a Nutrisystem meal pack. My promo code did not work!! So, I called Customer Service. They told me I needed to contact Nutrisystem. This is the exact same problem I had five years ago! They do not stand behind their deals. They tell you to contact the main company if anything is not working! But they are the ones that sold you the product. Complete scam. This company takes no responsibility. Just collects money and says "See ya later!" I will never use this company.

I purchased a massage voucher. The vendor who provides the service is missing in action. You are unable to catch them at the location, not able to leave a voice mail because it is full, and no response via email. I contacted Groupon and have gotten this 'canned' response 3 times...'We would recommend for you to retry to redeem this Groupon. As per checking on the redemption instructions you just need to present it at the location of the vendor. Once you're there no need to set an appointment.'

I purchased a voucher for Exquisite Mobile Detailing. When I called to make an appt they explained that it is only a quick inside cleaning and vacuuming of the car (not outside). Upon reviewing the "fine print" the voucher does indicate outside cleaning, inside conditioning/shampooing, etc. They tried to get me to upgrade my service if I wanted outside cleaning or conditioning/shampooing. When I voiced my complaint to them they asked me to take it up with Groupon as that is what the fine details should indicate.

I purchased a house cleaning Groupon 11/21/16 and I have called them and left messages about 7 times with no reply. I contacted Customer Service in mid-December and was told that they were able to get a hold of them, and would be contacted by them in 2 to 3 business days. Still nothing. I'm chatting with Groupon now and they refuse to resolve, and told me to send an email to Customer Service. This is beyond my control and refuse to help me.

Tried to purchase a backpack. I received an email saying "purchase not complete" so I order again. Yes there is money in my card. Groupon sent me six emails saying purchase not complete. Then three days later they charge me five times!! Call email. Customer service is obviously not a priority for Groupon. I explain that I have the emails and times I order and never authorized them to keep charging me. The rep said, "Oh, return it." Takes forty-five days to get my money back. Omg! I am so upset. Fraud fraud fraud.

I first started using Groupon a couple months ago when I discovered a mystery comic book t-shirt pack for cheap on there. I was like "sure, why not?" The shirts were of very high quality and quality selection of design. I was hooked. I ordered more stuff on there. Some cheap earbuds that I quickly lost track of because of how disorganized I am, some pairs of shorts, more shirts, a very fine and mystery selection of comic books. There was a lot of them in the pack for the price, I was pleased. I also bought a refurbished iPhone 6 for very cheap and have been using it for 3 months now and it works great. However until recently, I noticed the site was not without flaws.

I ordered a gift for a client and one for myself. I went to check the address and phone number. Called with the number being disconnected! Drove there and no signed office and suite number. I called Groupon the same day 12/22 and they told me I had to wait several days to get a callback after investigating. Nothing to investigate! Someone screwed up at Groupon. Just refund my money. I lost a client over this embarrassing event and was charged another massage on top so they owe me at least $90! Been told they'd give me a credit. I want my money back. I had to buy a more expensive massage elsewhere!!

I bought massages as a gift, a packet of 3. The person I gave it to said the availability was bad and gave it back. I tried to use it myself, had the same experience. Plus, the folks on the phone are not great to talk to. They sound tired and rude, not like someone you would want to give you a massage at all. Jasmine ** told me no dice on refund or on exchange. So $$ down the drain. Don't do business with Groupon local service unless you call and talk to the vendor prior to buying the groupon or you could be wasting your $$.

We purchased $80 Groupon for interior and exterior car wash. When we contacted the vendor, he asked us to pay $100 extra. We refused and asked him to do any service that he can accept for this coupon. He did not provide any service. When we contacted Groupon they refused to help and mentioned that vendor has redeemed the coupon. This entire Groupon is poncy scheme. It's a big scam.

Nearly as bad as the old "bait and switch." Spent a couple of hours on the phone to be able to apply a promo code (it was correct, applicable and hadn't expired). They are all in Manila and there is no available chat. This is usually is quite ok for someone liberal. This time, a couple folks didn't understand a word of English. Finally one person who walked me through how to obtain the promo code and they either didn't know or lied. Then after the full-price order was placed, I phoned to have the code applied and was "offered" the credit in Groupon bucks. This is truly the worst!

I've been trying to purchase a Groupon for nearly 3 hours now but they seem adamantly against taking my money. The order was left on "processing" for a full hour before it set itself to failed without any kind of notification. Customer service (which is from India and terrible English) gave me the helpful advice of "deleting my cookies" which did absolutely nothing. I've tried three different cards and even created a new account. Nothing. This has happened to me before with this company yet for some reason I keep coming back like an idiot.

I purchased a voucher as a gift for a meal for 4 people Waterfront Port Melbourne for my parents and sister and brother in-law. My sister made a booking and they said that if she didn't use the voucher by Jan 07 2017 she would lose it. I contacted groupon for a refund and now they say that unless I accept a Groupon credit I can't get a refund. I am still waiting for delivery of my son's christmas present which they said would take 2 to 5 days. I ordered it on the 14th Dec, and here we are almost the new year and still no parcel.

The fine print of Groupon is where I have found the limitations. Recently I bought a Noah's bagels coupon and it was not stated in the fine print that it could only be used in Chicago. I bought it under the local deals area of the Groupon that I used to look at several times a week. I tried so many ways to contact Groupon within their website but I could never move the process along from one screen to the next. I found a way to get their general email and left this message. Instead of responding, I get a mass email that says they have extended the deadline for me to use my coupon. I tried to respond, and, of course, it is a no reply email, just like the way it is from within the website. Of course there is no phone number on the website to call. So of course, I unsubscribed. No loss for me.

DO NOT PURCHASE from Groupon. I ordered a Xmas gift from Groupon and it arrived broken due to poor packaging. Groupon will not send me info on who actually sold me the item but wants me to send it back to the manufacturer. Why should the manufacturer be responsible for packaging from an online retailer? After ordering there is absolutely NO communication either. No emails stating what was purchased. Nothing. Also, there are no receipts and no paperwork that comes with the product showing how much I was charged or who I purchased it from. Amazon is the best way to buy with confidence.

Let's be clear—I have ordered a couple dozen products/deals from Groupon over the past few years. Some have been of good value while others have been nicely dressed junk. When it comes to actual, physical products, I find that Groupon is a peddler of stuff most other places can't sell. Honestly, I feel the best things to purchase from Groupon are discounted tickets and restaurant deals. If you already plan on going those places, the reduced prices are nice. Otherwise, I'd avoid them after what I've gone through recently.

STAY FAR AWAY FROM GROUPON. The month of December has been a horrible experience with Groupon Goods! I have a flood of concerns and recommend to all DO NOT TRUST THIS COMPANY. I will start with this last situation that is just unconscionable that any reputable company would allow to happen. Advertised was a Michael Kors WOMEN'S classic watch. The first sku number on the initial listing was different than when a selection was made but the description remained Women's classic. What arrived was a huge watch when compared to my other women's classic was very different. I decided to research the sku number of my selection and it indeed is a MEN'S watch. The sale on the site was final sale but what I received was not what was advertised.

My first contact asking for the refund was just 2 days after the 3-day refund grace period. The voucher I purchased has the business charging me an additional $15 which I was not going to spend. I contacted them asking for the refund and they kept telling me about the 3 day refund grace period. I spoke with a manager or supervisor named Trevor **. He refuse to give me his last name. He just reiterated their 3-day refund period. I told him my situation and also the fact that I wasn't even able to call on the weekend to cancel my order and get my refund. He still just reiterated their refund policy. I'm not using my voucher nor do I intend to use it since the company is charging me an additional $15. I just want my refund. It's been less than a week since the voucher was purchased and I haven't used the services and I can't get MY money back that belongs to ME? Thieves!

I purchased a refurbished GSM unlocked iPhone 6 64GB from Groupon. I received the item within the shipping time and was satisfied with the purchase, until yesterday. It's been about 38 days since I made the purchase and believed that the standard 90 day warranty applies (industry standard on refurbished units) to the purchase, but when I tried to get support for the phone, I was received by a huge surprise to which I was informed that there is nothing that they could do. I spoke to Marvinne ** via the online chat support. She explained the following to me. "The vendor has responsibility on their valued customers like you that's why we could have this rectified if this has been returned or checked within 14 days. I would also advise though to purchase brand new items to avoid these kind of circumstances." Really...this is a lesson learned. NEVER...EVER purchase from Groupon.

Bought a surf lesson and also a Pearl Harbour Tour while our stay in Hawaii. Surf lesson could not be booked as was booked out while our stay in Hawaii. Pearl Harbour Tour was not met by the Supplier as they did not turn up to pick us up from the hotel as booked. When finally we got in contact with the Supplier, they advised us that they no longer had the licence to conduct the tour. On our return home to Australia, wrote to Customer Service at Groupon and with may e-mails back and forward, they kept on advising that they do not refund after 3 days, even though I kept on advising them that the Suppliers did not meet their needs.

I purchased two pieces of jewelry as Christmas presents on Nov. 24, 2016. On Dec. 9, 2016 I received email confirmation that one of the two items had been shipped. On Dec. 21, 2016 I had received no items so I called the support line and they said they didn't know where they were (full refund provided). However, they also shared that the second item was never shipped despite my credit card being charged!! Sounds like the merchant was the problem... My guess is that the merchant probably does this sort of thing all the time and then just hopes that people won't follow up because it is too much of a hassle. Oh well... First and probably last time with Groupon and have to go shopping again for more presents but at least they promised a reimbursement.

I'm adding my two cents because I can see most people come here with complaints. I was searching for info on Groupon's g-pass ticket system and it lead me here. I have been a Groupon customer for nearly ten years. In all that time I've only had two bad experiences. We purchased a $6 discount Groupon for a local business and they don't seem to be in business anymore. Groupon will not respond or refund our money. It's not a huge deal because, hello? It's $6. But the problem is the deal is still offered when you look it up.

On 12/15/16 I purchased 2 tactical flashlights from GroupOn. Today is 12/20/17 and items still have not shipped. GroupOn posted a FedEx tracking # which cannot be found at FedEx site because GroupOn has not shipped the items. Cust ser reps and supervisors at GroupOn tell me that FedEx tracking system is having glitches and not updating. But GroupOn site clearly shows that item has not shipped and also states that all items ship within 2 days. Cust ser rep and supervisor have no ability to tell me when item will ship or expedite the shipping and refuse to allow me to cancel the item. My suggestion is to call your credit card co and place item in dispute. Charge back will be placed on GroupOn and they will have to show proof of package they never sent.

I ordered GoPro on black Friday November 27 and here it is Dec 19 and still waiting for item. It says it was supposed to ship 2 days from order date yet here I am still waiting. Groupon says that it does not know the status of my order or when it will be delivered. No updates or status for this item by Groupon. Really disappointed since this is supposed to be a Christmas gift for my daughter.

I bought Groupon tickets to Sky Zone on my phone. When I get to Sky Zone they tell me they were invalid tickets because they were not for the NJ location I was at, but instead for a Sky Zone in California. When I called Groupon the rep said she would attempt to resolve and would call back within 72 hrs. Never got a callback and now they are saying I am stuck. The one rep even asked me if I would be willing to fly to California and maybe stay at a resort near the Sky Zone. Are you kidding me!

I've had an issue using one of the businesses they sell deals for (could not make an appointment despite trying 3 times). They refuse to give me a refund due to being late by one day with contacting customer support. They claimed that they will try to make the appointment for me, but that never happened.

When I first opened my business I contacted Groupon to set up an account. I was very surprised extreme price of using the system but thought I should try it for 3 months. Fees are not what they say. I offer a $100.00 service for 50% off. Now, I am at $50.00. Groupon takes 50% and now I am at $25.00, but they also charge fees so I was getting about $21.00. My service providers make 50%. If they agree to accept a Groupon, that would be a $25.00 charge for me to pay them. In other words, I have to pay $14.00 per client.

Groupon closed out my account without warning me and stole my refund money I had. After countless emails asking for my money back all they say is "read our terms and conditions." They are thieves. I hope a class action lawsuit starts against them so I can get my money back.

My wife did order The Green Bay blankets, Was given direction to ship to others as a gift. But came directly to our home instead, She wasn't very happy. Yet fortunate in time to reship at our expenses as I had to put in a different parcel along with an extra item in the package. Then dawned to me, sees many of numerous complaints. I told the missus to shop somewhere else after seeing the one star here on this Consumer affairs site. Nice going Groupon!!

I googled the name of an exercise studio in my city, first thing that came up was a Groupon. I purchased the group for exercise classes. A week and half later went to the studio to take a class, and discovered the groupon was for a different city, over 100 miles away. I called groupon to explain what happened and they refused to refund or credit the amount of money I spent. There is no way for me to use this groupon and they continued to refuse refund.

Ever try to contact Groupon customer support? Chat is always down. Phone number is always busy and never get a call back. Now the latest email trick... When you email Groupon, their customer support based in India, always claims they can't find your email/username in the system, yet I am able to log in daily with it no problem. I keep telling them to retry since it works yet conveniently it never works for them even when asking the most general question that is not account specific, just another sneaky trick to avoid helping customers. This company is a complete scam and should be shut down!

I can't even begin to describe the amount of issues that plagued my interactions with this company. I ordered three items (which were gifts) during the Black Friday/Cyber Monday deals, totaling around $100. I realized almost immediately that the mobile app automatically uses the last shipping address as the current shipping address (without giving you a prompt) so I went in and fixed the shipping address well within their 2 hour period. However, 2 of the 3 items were still being sent to the wrong place. I knew the address change had gone through because it was fixed for one of them.

When I originally started using Groupon several years ago, it was an excellent company that provided a great service. Groupon provides deals for local businesses, which gave me a great opportunity as a customer to explore local businesses that I previously knew nothing about. Furthermore, it obviously provided the opportunity for the businesses to get new customers. Whenever I had problems with the deals I had purchased, the company provided excellent customer service to remedy the issue.

Have had many issues with Groupon over the years and every time their customer service has been lousy. Their favorite words are "sorry, but we can't do anything" to help. They have overcharged, failed to provide a refund when a business is closed and done just about everything but provide a fair customer service experience. This is one of those companies that just want to take your money and then say "screw you"!

I ordered a men's diamond ring but I never even open the box. I went right to the Post Office and returned the item on 11/25/16. I rec'd an email from Groupon stating that they rec'd the information from the PO that the item was being returned. I called on 12/13/16 to inquire on my refund and of course, they claim they have until 12/16/16 to obtain the item. Yet, when they took my $365 the same date of purchase and sent the package to my home within 5 days. I spoke to a Customer Service Rep that barely spoke or understood English. I asked for a Supervisor, whom barely spoke English and he stated that Groupon has up until 12/16/16 to obtain the item and then they will process the refund which could take another 10 days.

I had 2 bad experiences with Groupon in 2 weeks. My first experience was an order in placed for 3 items. A change of address was completed during checkout; however, they sent 2 out of the three items to my old place of employment. When I contacted customer service about their error, they expected me to contact my old job to retrieve the items although it was their error. I only received a refund for one item after several chats and emails.

I bought a lot of things from Groupon and Never experienced like this before. But this was heartbreaking experience. I bought iPhone 7 (Supplier company name is Rocket Drop LLC) for $699 on Nov 14, 2016. It was a gift for my mom's birthday. It was delivered on Nov 22, 2016. Since it was a gift for her, I personally gave it to her and told her to open on Dec 9. and waited till Dec 9 2016. When she opened the box, the cellphone was fake. I ordered iPhone 7 Gold 32 GB. and it was fake toy showpiece Silver phone. We all were so disappointed with the product. When I called them on Dec 9 2016 Morning they generated return code and they said Once they will get package they will refund in 2-3 weeks. Now I need to get that fake showpiece cell phone from my mom's place and send it back to Groupon Address. I want my refund very soon. I am so pissed off. Please help me get refund fast and finish this problem.

When I signed up, I keep receiving emails from Groupon. When I tried to unsubscribe in the email, it never works. I kept receiving tons of emails from Groupon. So I opened my account, which I never used to buy anything, and cannot find where is the email subscription. Finally I Googled and unsubscribed all emails. I swear I will never buy anything in this website.

I bought a $20 voucher for $10 for supposed food deal at California Grill in Gaithersburg from Groupon. So far so good, decided to visit vendor, couple of day later and the vendor straightaway refused to accept coupon. Contacted Groupon, standard response, all sale final and no refund is offered. How can sale be final, when the deal is not honored. Wasted 3 weeks on email and contacting support, finally gave it up. Not worth to waste time for mere $10, but left a bad experience with Groupon. From now on, will only buy Groupon for the vendors who I know will honor it from previous experience. Or better to go to shop and ask if they still accept Groupon, before you purchase (Can be bought on mobile if accepted) or just stay away.

I recently ordered items from Groupon. Out of four items, so far I have issues with two. One package is in "dead mail" at the USPS because the sender never put my house number on the package and the senders address is not correct. The other is just in limbo. After speaking to SEVERAL representatives, from overseas, and being on hold for a few hours total, the issue has yet to be resolved. My first call to Groupon's representative, I was informed after calling the USPS to see the delivery status, I would be able to call back and have the items resent to me without an issue, which was NOT the case. After follow up calls and being told different things by each person, I asked to speak to a supervisor.

As a Groupon merchant and one of their top sellers, I have to say that this was a mediocre marketing company who currently owes me $21,000 for earned income via expired vouchers. I had to relocate to a different area and most massage clients kept their vouchers. I would then give them a home visit. There are 3 kinds of consumers that purchase Groupons: 1. The low socioeconomic person that if they find what they are looking for they return as a customer and purchase the service directly from the merchant. 2. The professional who wants to try a new service and returns to purchase the service from the merchant. 3. The very cheap and frugal person who just wants a cheap massage and then runs out the back door without tipping.

I recently purchased a Groupon for a local massage place and whenever I try calling the number listed on the Groupon the person who answers does not speak English and says to call back later. I'm not sure what tactics Groupon salespeople use to get these small businesses on their platform but they need to be more selective. This is the second Groupon I have not been able to use in a row even though I followed the terms listed in their agreement. Groupon is refusing to refund the amount.

I order Dre beats for my son on 11/21/16 for Christmas. They give me a 3-5 day estimated delivery date. Then the estimated delivery dates kept changing. I kept receiving emails from them for over 10 days promoting Dre beats, promoting sales, asking if I wanted to buy more. The last delivery date said the last date of shipment would be 12/5. So today 12/7/16, I wake up to an email stating they are refunding me and it may take up to 10 DAYS with my bank. WHAT?! These things were on sale for black Friday! I did not buy them elsewhere because Groupon kept sending me ONE day sales. NOW I'm not getting them?! WILL NEVER shop here again. I bet if you go online right now, they are still promoting an item they have no intent on sending you. But they charge you for it.

Buyer beware!!! I purchased this item on 11/12 and have yet to receive it!! I've contacted the merchants thru Groupon ticket twice and have heard nothing. There is no tracking. The merchant says his distribution is out of Dallas but he is out of China. I contacted Groupon and they told me they can't do anything about it that it was between me and the merchant. I have been banned from leaving feedback on this item on Groupon, but I have an open complaint against them in the BBB. I'm sick of companies doing this to people and getting away with it. Just warning everyone to beware of this seller as he is currently still selling and stealing money!!! Zaqs Niq Naqs. That last image I sent was the last response I got from Groupon. I've heard nothing back, I haven't gotten my package and no word from merchant either.

I purchased a Groupon certificate and due to issues with the business owner, I am unable to use it before the expiration date. I emailed Groupon and I was told, no problem. I could exchange it at any time, just let them know. I have been emailing them for almost 2 weeks and they are dragging their feet, not responding, asking the same questions and purposely won't expedite this exchange. The Groupon expires in January and when I attempted to email a different person, I was told I cannot exchange after it expires. Well, isn't that fantastic. This was bought for my fiancé's 50th birthday and I've been trying to exchange it, so he still receives a gift and I'm not out almost $80. They are running me in circles and I cannot get anyone to respond and get this matter taken care of. I have all the emails, stating I can exchange, no problem. Funny, they are just waiting for the certificate to expire in a few weeks.

Purchased a breakfast voucher from Groupon to an establishment in Las Vegas on a recent trip in November 2016. Twice we visited the restaurant to find that they were closed for business. On our return home I contacted Groupon to see if they could refund our money. After several attempts to contact the merchant they were unsuccessful but Groupon said they could not issue a refund until they confirmed that the business was closed. Doesn't it make sense that if they could not establish contact after two weeks that the business is closed? The coupon is only $20 so I am not upset about the money. I am upset about Groupon's lack of customer support. They are a terrible company and customer support is pathetic. I would recommend that you stay away from this company and avoid getting stung like I did. They have no idea what it takes to run a company properly. Only interested in their bottom line.

This is the first time that any company has treated like Groupon. On Black Friday, I purchased 2 items. Received shipping information on Dec. 1st, 2016 for both items. Both items started in New York, but the necklace that I ordered went to CA and the other came to VA where I live. I tried 7 times to speak to customer service, but to no avail. One of their rep supervisor even implied that I had it sent to Sacramento CA. I thought that was crazy. I just wanted some satisfaction. A replacement would have been good for the trouble that I had been through. I never heard from them. They wanted to blame me. Never had I seen such a mess. I will never order from them again. They don't care.

I purchased a couple passes for Stone Mountain adventure and when we got there realized my daughter could get in free, so I called for a refund and they refused to refund my money, even after speaking with a supervisor. They told me to give it as a gift or sell it. I have never dealt with a company that will not return their product. Awful, awful customer service. I will never buy another Groupon from them!!!