LightInTheBox.comConsumerAffairs Unaccredited Brand
I have booked a product from LightInTheBox.com on 2 December 2017. They committed several times but actually they just made one after another miss commitment. Till after 4 months of booking they have not give the product not even refund the amount. Requested to every purchaser never make this mistake like me. Never... Never... Purchase anything from LightInTheBox.com... It's a fraud/cheater website... Now it's up to everyone to doing mistakes after knowing the real case...
I bought a figure skating dress for my daughter's first competition. The dress was very pretty but it ran on a small side, so I had to return it to exchange for one size up. However, the return/exchange process takes FOREVER!! It's been 6 weeks as I'm writing this review since I shipped back the product, but they still have not confirmed their receipt of the returned product. Since I needed the dress for the competition, I even offered to purchase a new one before my return is processed, but in the meantime, the price of the dress hiked up and they said they can't offer me the same price I originally paid for. I liked the dress a lot, but this return/exchange process is totally unacceptable.
I had my attorney investigate this company a bit. Then I found out that LightInTheBox's Seattle address is FAKE, as is the EIN and the association with a publicly traded company. The Seattle address located at 808 Howell is for the Hyatt Regency Hotel in Seattle which is still being built. Clearly, you can't trust this company. I will NEVER order from this site ever again.
I ordered Jewelry 60 days ago. Never received any Items. I was surprise to see other customers had the same experience. Shame on me for not checking reviews before ordering from this fraud of a company. DO NOT BUY FROM this Company. I think BBB should warn anyone that this company is a fraud. Every time you try and track items it says TIMEOUT.
You can't submit a new, fresh ticket on the website. If you mail, they ask you to submit a ticket. If you want to submit a ticket, it has to be added to your previous ordered order nos. only. The website automatically gives you option of the subject you want to raise your ticket under and you can't give any other subject apart from them. When I was trying to order a product today, under payment method, I clicked PayPal by mistake but I wanted to pay through Visa debit card. Now no matter what I do and close and open the website several times, it shows me payment method as PayPal only and I can't change it. I can't pay through PayPal as I don't have an account in it. If I raise more than 1 ticket, customer service team automatically closes 1 ticket without resolving it. :(
So I feel products are wonderful on this website but service is pathetic. They took 14 days last time to deliver my product. Previously I didn't know it's a Chinese website but when I came to know, I couldn't trust on this website. But thank to god, when I cancelled my product, my more than 7000 rs got returned to my account. So my trust got developed on this website. :) But service-wise, it's account pathetic website with no toll free number too. :(
This is the first time dealing with this company, it looked legit to me on the website, so I went ahead and ordered two dresses on February the 9, and went ahead and pay an extra 25 dollars to have them delivery within 3 to 5 business days, so five days passed and nothing in the mail. I communicate with them and they respond to me that 3 to 5 days for deliver after the dresses were made, and it will be no later than March 9, on March 9 I contacted them again, and they send me this mail: "We are sorry to tell you that following item(s) of your Order # is out of stock, and we found that this product will be out of stock for an indefinite period of time. S646309100005 Women's Going out Casual Sheath Dress, Print Round Neck Midi Long Sleeve Cashmere Polyester Wool Blend Fall Mid Rise Micro-elastic Opaque [Color: Royal Blue| Size:M|]."
So I sent them an email back to cancel the whole order, because I couldn't understand after one month of placing the order now they do not know when it's going to be available. After reading reviews in this website came to the conclusion that I might not see the money back at all, and this is just a Scam, will hope that people will read this review and do not order from them because they will lose their money. Hope someone can do something for this website and put an end to it.
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I placed a $50 order, plus $10 shipping, to Sweden. It has been over four weeks and I still do not have my package. Today I received a notice, which indicates that I will need to pay $28 for customs charges and other fees for this package. This company has been deceptive. If there is the potential for additional charges, it must be clearly stated when ordering, which it was not. I have never had a problem like this with another online store, even when receiving goods from China. I am so upset!
Purchased a TV box on Dec 29 - 2017, estimated delivery time is 11 to 14 business day. Jan.14 - 2018 opened a case for not received the item, got back with an automatic setup message with the weather issue and ask to wait for a month. Jan. 21 - 2018 nothing showed up, opened a case and get different excuse for the delay then ask to wait for another month. Feb 23 - 2018, still nothing came, open another case get the same result. Escalated the situation to supervisor got the same result. Ask for the refund to buy it somewhere else and nothing have done. Keep telling us that the item is on its way and apologizing for the delay but do nothing but make us wait. This is my first purchase from LightInTheBox and got ripped. Never buy from this company again ever! Not recommend to anyone that I know. Stay away from this company.
I ordered a pair of winter outdoor trousers with a 3-6 days shipping. They never arrived. I contacted them and they stated that they had sent them by the cheapest method and will arrive middle of March. I think they are sent from China and they weren’t that cheap. Just to be clear. Winter trousers are not much good in March when the customer needs them for the current cold and wet weather. Absolutely useless customer service. BUYERS BEWARE! I only wish I had done my research better.
There was a sale on this website for a wired Xbox controller. I thought why not and bought it. It was around the winter season so I expected some delay but this is too much. I bought it on 20 November 2017 and as of this review it is 19 February 2018 and I still have not received it. I asked customer service for help multiple time but most of their responses were a copy paste about how the weather is slowing down the package but according to my tracking it hasn't moved since 27 December 2017 and is still in China so far as I know.
I ordered a simple pair of red dress shoes. It has been over a month and I still have not received them and they say I cannot cancel the order because they are "custom made" just for me. Really?? Red pumps. Then the day I was emailing and complaining they assured me that they had been shipped. Well weeks later, nothing.
I ordered this on 4th December 2017 for a Christmas present. When I was buying it, it said 10-12 working days delivery. Once I’d ordered it said 10-18 days delivery. I still have not received it and it is now 15th February 2018. I have chased and chased. I have been fobbed off and delayed by standard response emails. Do not buy from this company.
I ordered some clothing from LightInTheBox. I ordered medium but when the items came they were too small. I reached out to the company, shipped the items back paying the $20.00. They acknowledged they received the items. After two months now they haven’t send me the xxl replacement I requested. Customer service department is no longer responding to my emails. Representative Kathy, if that’s a real person advised me the items were shipped and furnished me with a tracking number. This tracking number is useless because USPS said it’s not valid. Don’t support these thieves.
Ordered 2 jackets, one fit fine; second way too small. Sounds like their fault, yeah??? I had to pay to return and after waiting 2 MONTHS for a replacement, THEY SENT THE WRONG JACKET!! It's a women's and it's STILL TOO SMALL!! I hate this company. I could have bought a nicer jacket that cost a bit more instead of being stuck with one that won't fit! I'm not paying to ** return this one! And if you spend less than 2 hours trying to find a way to contact them to tell them they **, you did better than me!!
The company is fraud and their promises are nothing but lies. I had placed an order on 23rd January 2017 and today (when I’m writing this review) it is February 10th 2018 and guess what!! I am yet to receive my product plus they want me to wait for another 15 days!!! It is an outrageous proposition. They are extremely irresponsible. Their service is pathetic. They are duping their customers in the name of providing discounts. I wish I to spread the word that NEVER EVER TRUST THEIR SERVICES.
Item not delivered. Tell them it is missing and get a response that I need to wait because the post office can take a long time. Wait longer as per their guidelines and when item is never seen they are contacted again. This time they want another 90 days to verify it's truly missing! They say on their site that it may take up to 30 days to receive package but they refuse to refund or replace if it doesn't arrive. I'm thinking they hope you give up and they keep your money. These people are a scam and need to have their domain revoked.
I was nervous about purchasing from a company out of the USA, and afraid that I would lose my money so, I was very happy to see my products arrive safe and in less than a week. I ordered 5 items on Sunday January 28th 2018 and they arrived Friday February 2nd 2018. I paid for expedited shipping which was $11.52 and was worth every penny not to wait for the long shipping that could be weeks and wondering if my things are coming. I feel I saved over $50.00 for the same products on Amazon, this is making me a very happy customer.
Ordered a jumper for my partner on 10th Dec 2017. Was informed it would take 8 working days to arrive. It arrived on 20th January, and the jumper labelled medium must have been a UK extra small. Customer service is a joke. No returns form with parcel. Avoid!
I ordered a dress for my daughter on the 27th of November. I was advised it would take 10-20 days for delivery. My package never arrived and I was then advised by the company that it could take up to 30 days. After 30 days no sign of package, I requested a refunded. I was advised I must wait 60 days that the package could take up to 60 days. What a joke. It is now over 60 days and still no package and no refund. :( A disaster of a company. I will never use them again.
That company sold a SeaGate 3TB computer hard drive for US$111.16 inclusive of freight and insurance. That item supposed to be a new, but to my astonishment it is a rebuilt device and not delivered in its original protective box. Normally a computer hard disk is a very sensitive device. With a slight vibration or a knock its internal mechanical parts can instantly damage.
I wonder how those who export some porcelain products know how to carefully pack their merchandise with lot of protective materials, but an expensive computer hard disk is sold like a cheap pack of chocolate. But it is a shame that there are some professional sellers who know how to earn easy money from your pocket. When asking for refund, they request many unrealistic conditions for the item to be shipped back to them, without mentioning that postage is very expensive in our country. And now though I have lost money in purchasing a defective item, I am very happy that I have learned a precious lesson and I can advise all my friends to be very careful to avoid purchasing in such a condition.
Ordered leggings for my wife December 6, 2017. Product allegedly shipped December 12, 2017. January 26th product has not arrived. Wish I would have seen complaints here before ordering. My experience with their customer service similar to many here. Lots of excuses, it’s Christmas, it’s regular mail... very rude responses using all caps. Will never order here again. Clearly this company is a scam. Only paid $11.00 for item, fortunately not out much $. I will post experience on Facebook and encourage others to do the same. LightInTheBox is a name should have paid more attention to rather than the low cost for item. I believe LightInTheBox is a name that suits what they deliver.
I order a lot of parcels (hundreds) in this store, as I am engaged in trade in Ukraine. Since November 2017 the parcels have become massively lost. After 60 days of waiting, technical support refused to return my money. They referred to the fact that a lot of my parcels were lost and they need to conduct some sort of investigation. And they asked me to wait 180 days!!! Negotiate with them is impossible. They just write WAIT - and that's it... That's the attitude to regular customers! I hope that an adequate person from the LightInTheBox support service will answer me here and help me in the return of my money. Otherwise, you will have to open at once 20-30 disputes in the PayPal system (it is very good that they provide protection to the buyer).
Purchased a wifi switch mid Dec with 20 day delivery time. When I enquired I received a series of pathetic excuses about the delivery status from being delayed to lost and even a tracking number that the package was with the post office. When I called the post office they did not recognise the number. I smell a complete scam and even suspicious about this site. I have requested a refund and they've agreed but suspect I've lost my money. I will never order a bean from China again. Greedy low life scum business people with zero ethics.
I bought 2 lamps. They supposed to be the same lamp, but when I opened the beat up package, they were different in size! Obviously they were different manufacturers, I am shipping this thing back. Hopefully I can get my money back. I won't buy here anymore.
Purchased an item and paid for expedited shipping. After several weeks I kept checking tracking and noticed it said custom charges, but did not show charges. I would not approve custom charges without knowing charges, so I canceled order. They only refunded one part of order and keep ignoring their customer service tickets. I just want a refund. Now today three days later they sent a shipping notification. I sent in another ticket. As of today it has been 19 days since order originated. I no longer need the item ordered. They also changed the order number.
Take a look at the terrible feedback!!! Bought 5 gifts middle of Nov 17 for Xmas, promised me they would be here, arrived on 13/1/18, asked for a refund several times and this was just ignored with a generic email sent regarding shipping problems, I wouldn't use them again and neither should you.
I can't begin to describe the poor customer service you get from this outfit. I placed an order Nov.25.2017. I thought I had ordered early enough with their expedited shipping time of 4-8 days that I paid extra for to receive items in time for the holiday. Such was not the case. As of Jan. 11,2018, I have still not received my order. I submitted tickets addressing the shipping charge and said I probably wouldn't get my money back even tho they admitted they erred on shipping type. They sent it standard post. Apparently, after researching this company they do this all the time. Rip off people for shipping cost. To the complaint I filed about this I was given $8.77 USD in rewards (not the whole $9.61 shipping cost I paid) to spend. They have stipulations on how rewards are used. You have to spend double the amount that you have. Which means I have to spend $17.54 USD to get my rewards. Another way they rip you off.
I then complained about the package not being received to which I was told if it's not here by Jan. 7, 2018 they would look into it. That date arrives but the package did not. I then submit another ticket advising them of this to which they give me a tracking number and advise me to go to my post office to look for this package. Now I have to spend gas, time and money to do their job? I replied that wasn't going to happen. This I found is another standard business practice they use to discourage people from getting a refund. I'm then told to wait until Jan.29,2018 for my package to arrive. I check tracking on it everyday just to find it supposedly order departed on flight from origin Dec. 24, 2017.
Today I look and today I see they are preparing to dispatch this mail piece, whatever that is supposed to mean. They absolutely will not consider refunding my money even though I have asked several times even to the point of demanding yet get brushed off. I think with all the similar complaints I have found on this company who claim to be listed on New York stock exchange that something could be done to correct their illegal business practices.
Have the same issue as the majority of the other reviewers. Ordered product on the 10th December and still waiting now 12 January. Paid for urgent delivery (8 days). What a joke! Don't use this company!
I ordered a bridesmaid's dress on 12/4/2017 and still do not have it. I received a package from them on 1/5/18 and it was a tie and backstrap? Only to the dress. There is NO phone contact information to explain the situation. I have put messages on their customer service portal and all they keep saying is the dress was delivered. It was not. The wedding is 2/24.
I have now made the huge and very stupid mistake of ordering twice from this company; once in the guise of lightinthebox.com and the other from their subsidiary miniinthebox.com - they have clearly spent a lot of money on SEO and their websites come up #1 in the rankings for so many products. But in both cases, the goods simply never arrived. They have also clearly spent a lot of money in making their online customer service look efficient, and encouraging you to file support tickets when the goods don't come, and giving you options to complain to a supervisor etc. But it's all just a complete facade. When you complain, you get a whole series of emails apologising profusely and assuring you that they are a very professional company blah blah - and saying, "Oh it will be there soon, 30 days, 60 days..."
I regularly order stuff from China, it does NOT take 60 days for a parcel to arrive from China. The first time they pulled this stunt on me I gave them the benefit of the doubt. But after the second order, and getting pretty much the same series of emails etc etc - I'm kicking myself for being so naive. I don't think they have any intention of ever dispatching anything, it's just a pure scam. And any posts on here to the contrary should be viewed with deep suspicion because I am sure they have people writing fake reviews on sites like this too, it would be an obvious play in their scam.
I ordered a gift for my son in Nov 2017. It is now Jan 2018 and we still haven't received it. I contacted them by email because they have no company phone number (ugh, should have known). They responded letting me know that it would take 38-40 days. However, when I placed the order it was supposed to be no more than two weeks. I tracked it, it said it had been shipped. Then I get an email late Dec 2017 saying it had just been shipped... I WAS TICKED OFF!!! I hate this kind of crap!!! I will NEVER order from them again. I don't even want my purchase anymore... they can have the little $23 I spent!!! BUYER BEWARE!
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