Overall Satisfaction Rating
  • 5 stars
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  • 2 stars
  • 1 stars
Based on 341 ratings submitted in the last year

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Rated with 4 stars
Verified Reviewer
Original review: Feb. 2, 2019

I purchased Hair extension a couple years ago and it was a smooth transaction. I got my product within the time frame expected and I was happy with the quality of the product. I just ordered a wedding dress and other accessories and after reading a lot of the negative feedback from other customers, I'm very nervous that I will not get my order on time and the measurements will not be followed as I stated. I'd need to get reassurance from a manager that I have nothing to worry about and my order will be correct and on time. I'm very tempted to cancel my entire order. I'd appreciate a response.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 11, 2019

I absolutely love shopping on LightInTheBox, it is always an enjoyable experience! By receiving email notifications I get instant notice of all of the Special Event sales, deals and offers. Even if I’m not shopping for anything in particular or not at that moment I make a point of scrolling through the colourful email offers as a way to build my wish list. For Christmas and special occasions, it is an excellent source for finding something for everyone, because there is so much to choose from.

Shopping for everyday items is equally as tantalizing and I am always satisfied with all of my product searches, from accessibility to display to pricing. One of the added features I enjoy is the inclusion of my recently viewed selections, which I really appreciate! When I don’t have the time to stop and shop it’s great to be able to see the things I looked at before, so I don’t have to start my searching over. All of my orders have been exceptionally well priced, and all of my orders have been shipped promptly without issue. I highly recommend LightInTheBox to any of my fellow shoppers and encourage them to enjoy the same experiences as I do!

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15 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Jan. 2, 2019

I have bought a number of items through this company. They have massive and hugely varied selection of items. I have bought times such as wall art right through to car stereos and even a tiara. On very single occasion that I have contact with LightInTheBox they are amazing. Super friendly and helpful staff are available and I have found all intersections to be great. Even if I needed a refund due to my own error with one of my orders, there was no issue and my money was refunded quickly. The items themselves have been exactly as described and always arrive very quickly. I will continue to shop through LightInTheBox and would seriously and highly recommend them to others.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Jan. 2, 2019

I ordered the HomTom S9 Plus smartphone for $139 + shipping $10. Tracking info was good during the waiting period as it comes from Hong Kong. This is the lowest price I could find anywhere. It works fine with my MINT Mobile service and with the 4G network, 4G RAM 64GB it should never have an issue with too many apps. I enjoy the larger screen size and so far have no issues, battery life is really good. Camera nothing to brag about but ok. I wish it had the newer C type charger port rather than the old micro USB. But it works fine with my existing chargers. I have not been able to find a good bump proof case other than the one included. Nice it has a screen protector preinstalled. Overall very pleased.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 12, 2018

This review is my honest and unbiased opinion about my shopping experience with LightInTheBox. I have been shopping with them for over 4 years and I have had only great experiences. I have purchased hair extensions, duvet sets, household decors both interior and exterior and the list goes on. I have never received anything that wasn’t quality. I must say their beddings are the best quality. I shop with many popular sites and their items are more satisfying. I really appreciate how fast their customer service team responds quickly to any tickets I have opened and if for example an item was late for delivery or out of stock they communicate with me and resolve any issues or questions I had.

The only thing I believe they need to work on is the processing time for certain items, even though I believe this is something that is really dependent on the suppliers. Shipping is usually fast and if you pay in advance for customs and duty fees with them and for some reason you’re charged more, they usually refund you the difference in amount. In conclusion I believe online shoppers should choose them. Am sure you will be satisfied.

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8 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Nov. 30, 2019

I am forced to give this 1 star, else it won't allow me to write this review. I ordered a jacket on 5th Nov 2019, which never got delivered to me. When I informed Light in the Box customer service, they asked me to lodge a complaint with NZ post. NZ post asked me to lodge a complaint through Light in the box. When I submitted a ticket to Light in the Box, they marked my ticket as resolved without even bothering to get me my parcel and said that it is company procedure to mark the ticket as resolved.

If these are the company procedures, then god help their customers. If you have money to burn, you can order at Light in the box and just forget about it. Neither will you get your parcel nor your money. The name should be changed to darkness everywhere as the customer is not given any update as to where their parcel is. It's the worst ever experience I have received while buying online. Neither do they have an email ID or phone number where one can contact. Light in the box, I need money back else shut down your fraud company. Order No. **

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Dear Customer, we would really like to help, but we found out you left this review without any order number.

We feel sorry for that. Please, could you provide your order number?

For us it's important to assist you and solve your problem. Thank you.

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Rated with 1 starResolution In Progress
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2019

I ordered a Car stereo on Oct. 25 (order **) and received it on Nov. 5. The timing was not an issue as I was not in a rush to get the item. However, on their site, the product was advertised as having a CD player and upon receipt I discovered it did not. I have been trying to get in touch with their Customer Service without any luck. Their process requires that I submit a ticket, but I can't do that either because according to the system my email address is not confirmed. I have not received any email from them for me to confirm my address. I have tried numerous times to get their system to resend the email confirmation but it won't do it. Customer Service button does nothing either. There is no way to contact anyone at Light In The Box. I would not recommend using them simply for the fact that there is no way to contact them for any after sale service. response

Hello Moody,

My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34413083 but please don't worry.

I am here to help you out solve any problems affecting your purchase.

I am sorry to hear that. However, I cannot confirm that the description does mention the device has any CD reader. Could you tell where you found this information?


Besides the fact that supported formats do not included any CD or DVD format in our posting, I can also see Question and Answer from May 2018

Q: Can this device play CDs or only DVDs?

A: Hello, this product does not read such formats. It plays mp3 from USB, memory card and bluetooth connection.

We hope you enjoy shopping here with us.

this answer is by our agent Matheus.

So we're actually confused why you would expect any CD playing from this device. We hope you can provide us with more information so that we can offer a solution.

Thank you very much for your kind support.

If you need any further information, please feel free to contact me and I will be keen to assist you in a tailored way.
I would like to help and I have raised this ticket for you, please will you follow up?

Thank you very much.

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Rated with 1 starResolution In Progress
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Verified Reviewer
Original review: Nov. 27, 2019

A friend recommended this company to me as their prices were very good. I had been looking for a coat since the summer and found something I liked. The sale price seemed reasonable and I ordered the coat. I usually do some research before I buy but this time I did not I also did not read any reviews. That will teach me!

I ordered the coat on Nov 8th 2019 and it arrived on Nov 22nd 2019 at the Post Office.

Before could get my coat I was told there was a $24 Customs Charge. That was a surprise but I paid it. The day before the coat arrived I checked on the LightInTheBox website to see what was happening. The coat had been reduced to $33+ and a few hours later was on a some sore of sale for $3.99 and I had not received it yet. I hate being scammed. I was angry with myself for not checking out this company and then I started looking at reviews. A few were satisfied customers but most were people who had problems with the company.

I took the coat home unwrapped it and tried it on. I really could not get it on but very carefully managed to get it on. It was way too small. A few reviews I had read about the coat said it ran small so I ordered 2 sizes up but it was still to small. I was beyond disappointed. I was furious. Now I had a coat that cost me $90 and did not fit. The returns process seemed like a nightmare and I decided to see if the coat would fit one of my granddaughters rather than send it back. Returning seemed like a nightmare and I would have had to pay return shipping and would only receive about $30 as a refund.

There is a saying "You can fool some of the people some of the people some of the time and all of people some of the time but you cannot fool all of the people all of the time." It will eventually catch up with them. I will never purchase from this company again and I will tell all my friends about them and warn them that this company has no integrity or honor.

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Dear Customer,

this is supervisor from LightInTheBox.

I appreciate your message. I am sorry you don't wish to exchange the cloth. We understand your position.

Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you 24 CAD.

I would like to help and I have raised this ticket for you, please will you follow up?

Thank you very much.

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Customer increased Rating by 3 stars!
Verified Reviewer
Original review: Nov. 25, 2019

I ordered an XXXL outfit from Light in the Box. When it arrived it had many problems: Not an XXXL Just a large at most. No moustache or beard. No cape as shown in description photo. Belt would not fit a child! Very poor quality gloves. The fur trim is shedding everywhere and is probably a fire hazard. I paid €73 but to be honest, I'd feel ripped off if I had paid €23, that's how poor the quality and finish is, plus, I had to pay 30 in tax so all in all I paid 100 for a really poor quality outfit that wouldn't fit a small man. Don't waste your time or money on Light In The Box products. I was scammed by the reviews which gave the costume 5 stars and have now realised that one person, no doubt an employee, has submitted the same review 5 times! Be warned! response

This is Customer Service Supervisor from Lightinthebox. I am glad to help you resolve all the problems.

We are really sorry that the Costume doesn’t meet your satisfaction. We will help further check what caused the problem. We will take full responsibility for quality problems and will provide a proper solution to help you out.

And we will also refund 100% Tax Fee to you since you paid for the Insurance for Duty & Tax of this order. Please don't be worried.

I had conducted new Ticket ID =20062710 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

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Customer increased Rating by 4 stars!
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Verified Reviewer Verified Buyer
Original review: Nov. 21, 2019

Updated on 11/22/2019: I am appalled with the response I got from this company. For goods that are below standard, and different from the specification, they merely offer an apology with the following options:

1. Return products at full refund. My issue with this is that I must get to an additional expense for postage costs from Cape Town South Africa to China. Why?

2. Keep the products with 30% refund. Why would I keep trash? You deliberately sent substandard garments - the quality is appalling.

3. Keep the product with 50% rewards. Why would I have future dealings with your company after such a bad awful experience. I want nothing to do with your products. I have never come across such an evil intentioned company as this.

When you packed the garments you knew exactly what you were doing. You were deliberately malicious. You probably had a good laugh, thinking that I'm an idiot. You should be ashamed of yourselves. You don't deserve to our business. You are crooked crooks. With no remorse whatsoever.

Original review: Dress 1 - was advertised as inelastic and looked like a free-flowing fabric. What I got is shiny lycra that's body hugging. The neck on the advert is supposed to be seamless, what I got is ugly exposed stitches on the neckline. The pockets are below my hips. Dress 2 - on advert looks like polyester cotton combo, but in reality has a funny shiny fabric that looks like a hospital gown. Color was supposed to be grey, I got blue. There's fabric on the pockets without stitches. It's appalling. To return items I'm expected to pay for postage from South Africa to China for bad clothing items that were sent to me. I am extremely disappointed with this company.

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Hello Andiswa,

I really appreciate your message.

Our apologies for the trouble. We are displeased you don't like the dresses received.

We understand returning the clothes back to us might be inconvenient for you. We'll exceptionally issue a refund without the hassle of a return for this time only.

Thank you very much for your kind support.

If I can do anything else for you, please contact me and I will be happy to help you.

I would like to help and I have raised this ticket for you, please will you follow up?

Thank you very much.

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