LightInTheBox Reviews

I've ordered from Light in the Box before and generally had a good experience. However, on this occasion I found the customer service process quite slow and frustrating. Shortly after placing my order, I realised I had accidentally ordered two items instead of one and contacted customer services to amend the order. Despite sending several emails, my query wasn't properly understood and I kept receiving responses that didn't address the issue.

I was looking for something specific for a 50th class reunion and what caught my eye happened to be on the website of LightInTheBox. The quality of clothes are great and the only problem I’ve had is that I have broad shoulders and the shirts with sleeves are a little tight across my back. But LightInTheBox has been very good and easy to deal with. I wish I could get the items faster but they can’t control that. When the war wasn't going on, we had a major problem back then. It took about three weeks for the items to arrive. We’re waiting for something right now and the last thing I saw a day ago was that it was shipped. I would recommend LightInTheBox. I bought shirts and then I recommended some things to my husband and he ordered.

I have been a customer since 2025 and my overall experience has been good. Most clothing items I purchased I find differ slightly from the images presented on the site. Additionally the longer wait for the arrival of shipments is a little disappointing but not a deal breaker. I appreciate the wide variety of items and reasonable prices. The quality of most items that I have received has been very good. Since I am not uploading any receipts at this time I may not be identified as a “Verified Buyer”, but I am. I have purchased many clothing items since 2025.

I ordered some garments from LightInTheBox to see if the size I ordered was a correct fit. The items arrived and fit, so I ordered more garments and those garments did not arrive. I reached out to customer support and opened a ticket. Soon I received an email from a representitve named Yuriy who looked into the lost package. A few days later Yuriy advised that the package had indeed been lost in transit and I thought, "Great, I'm out the money I just spent" and figured that was that. Then Yuriy informed me that they would reship the items to me at no cost, which they did because they just arrived today. I am grateful and thankful that LightInTheBox and Yuriy reshipped the items and as a result, I just placed another order for more garments from their website and look forward to making more purchases from them in the future. Thank you Yuriy, I appreciate all your help in this matter.

I was looking for American products, and I was looking for the 250th anniversary flag. I came across LightInTheBox. It was on Google, so I clicked on it. Then I was like, "This is a really cool website.” So, then I ordered a hat and a flag. I only used LightInTheBox once and I found what I needed. I feel like there was a little bit of a struggle to navigate their site, but I did figure it out. As far as the items, they are great. I told somebody that wanted to order the flag where to go. I said that LightInTheBox was a great site and the product was really good and it was American-made.

The item I purchased was sent in a timely manner and was the color and size as stated on the website. Love the dress and, if I have another occasion, I will certainly shop here.

All products were top of the line. All products were of high quality.

I ordered a top and was nervous if I was going to like! I loved it and I ordered a 2nd top! I can’t wait for it to be delivered! Very please with this company! Thank you!

Very soft and comfortable. I love the way they fit

I've never ordered from LightInTheBox before. I ordered a pair of hiking pants and LOVE them. Very good quality and price! I will be ordering more.

My orders have been good quality products, the descriptions have been spot on. The selections of various items give an individual a plethura of choices. The prices for most products are comparable with discount stores, the only issue one might experience is when item is out of stock it adds to the preparing time and then the overseas shipping tends to run all of 10 days, so all together about 3 to 4 weeks to arrive.

The ordering process was OK and the goods arrived after a couple of weeks. Ordering process was OK and the goods arrived after a couple of weeks however I received a wrong item but instead of taking responsibility, they shifted the blame on me, which was particularly funny because the order is there to see in my account. Ultimately, I had to file a dispute via Paypal. The service is horrendous and overall this website feels like a scam to me so I would advise you not to order there. Also, they pay their customers for good reviews and just delete any bad reviews on their sites. You can earn reward points by giving good reviews however if you do not give at least four stars, your review is disregarded and deleted. Hence, the reviews are no real measure.

Friendly, fast professional customer service support from day one. Keep the good work.

My item came in perfect condition. Shipping was a little slow, took about two weeks. But I am happy with my purchase and would order from them again.

Made an order. Delivery was on last day shown but to wrong address. #42 instead of #45. Tried to make contact. Could not make contact with customer support whatsoever. Home page says customer support but does not open up....just keeps going back to home page. Tried looking for tracking info only to see it once after that nothing. So just lost my purchase.. I don't recommend. I can't upload receipt because it shows nothing in review orders.

Very well made items/great prices and service/unique designs/Thank You

We ordered large garage banner for Halloween. The visual is so realistic. Material is good quality. We're surrounding with lights so it's visible at night. Great unique decor.

A perfect fit for me. I really like my new red boots. They are worth the wait. Can't wait to wear them. I am very pleased with them.

The experience has been wonderful and the professionalism outstanding, my deliveries come to me with no issues and I receive everything that I ordered so thank you guys for that

Since I started to do business with it, I feel more confident and comfortable with the product as well to New adventure for me. The site is set and secured algorithms too. The package came quickly and fast and it very well packed up.

Don't buy from these folks. Their return/exchange policies are terrible and customer service has nothing to do with service. Cheap merchandise and sizes are not true. Stay away! Stay away! Don't say you weren't warned.

I am still waiting for my things that I ordered. I will review and let you know my experience when I receive my things. Thank you.

I have ordered a number of clothing items from LightInTheBox and everything has fit based on the size chart and being true to size. I get many compliments on the shirts and pants ordered. Thank you!

Took a while to get here. The sizing on Kakashi colored shorts off by a mile bought them for a friend that wears a us33 waist. Ordered a size M. They are about a 40 waist. Your return policy is observed to ship them back another 6 weeks and postage cost more than the shorts. Will be my last purchase there for sure.

Everything first to size. Enjoy the variety of shirts offered.

At first I had a little problem with the dress I had ordered and they did returned some of my refund. The reason was it was made to order so I did order another dress just like that one only bigger size and it is beautiful fit. Thank you.

I've ordered 3 acid washed shirts and 2 long sleeve ribbed shirts. I'm very happy with the looks & quality especially the acid washed shirts.

Danica was the one who helped me with my issue. She was prompt, polite and amazing. You are lucky to have her!

Ordered a device for my car battery that came poorly packaged, but that wasn’t the worst part. They neglected to include any instructions on how to install it! When I emailed them asking for the instructions, they said that before I ask for anything, I need to download an app and set up an account, all this because they forgot to include the instructions! After about a half dozen more emails they finally sent me the instructions! If you order anything from this outfit, just pray that you don’t have to deal with the customer service department, they stink!

I ordered a dusty rose dress from you that fit tight from around the arms in both the dress and the long jacket. You didn't allow me to return it for a refund even though you state on your website that you will refund it doesn't fit. I found you to be dishonest.

Tatyana with Customer Service was amazing! She answered multiple questions and was very patient while I made my decision about the dress. She provided clear instructions and was extremely helpful throughout the process. It was so nice to receive such personal attention when shopping through an online site, which can be rare these days. Thank you again, Tatyana!

So far I have been very pleased with my purchases. The sizes are accurate and that is huge. I have made several purchases. I am a happy camper.

My father-in-law loved the shirt! He said it fit perfect and looked nice.

I ordered some Halloween decorations for my yard last week. They were better than I expected for its reasonable price tags and I have already set them outside in my yard. The skeletons were easier to assemble than the bats, but I had them up in a few minutes.... The only thing I did not like was that there were no directions or info sheet. No matter how easy decorations are, you should have instructions with them and a contact phone.... unless they are from China or Vietnam.

Pleasantly surprised. Purchased for my mother and tried it on myself as a test to see if adjustments would be needed. Did not fit. She tried it on and it fit perfectly.

Everything I buy from LightintheBox is of high quality and delivered on time.

My blouse took almost 2 months to arrive. It had no embroidery and looked so faded I could not see the supposed printed flowers.

Has a huge selection of creative and fun apparel. I had an item that didn’t fit (unlike US sizing the measurements on the website are VERY accurate), and while a return would have been expensive for me (they don’t cover shipping back) they offered a discount to just keep the item vs a return. Quality of garment is pretty high for the price. Would shop there again!

The shirts fit perfect. They're of nice material and they're very comfortable, especially on hot days.

I ordered a tattoo sleeve set and am very happy with their quality and look! They are comfortable and look great with my tshirts!