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LightInTheBox.com
Overall Satisfaction Rating
1.26/5
  • 5 stars
    5
  • 4 stars
    0
  • 3 stars
    2
  • 2 stars
    3
  • 1 stars
    136
Based on 146 ratings submitted in the last year
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LightInTheBox.com

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662 LightInTheBox.com Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 20, 2018

I love, love, love my flashing light tennis shoes. I couldn’t be happier. Well, yes I could, if I had TWO pair of these shoes! I waited 6 weeks for them and it was worth the wait. People are getting concerned about their orders too early. YOUR ORDER IS COMING FROM CHINA! WAIT PATIENTLY. Don’t go pushing buttons and canceling too early. It took about two weeks for a tracking number to show up. It was a China DHL tracking number. In the first few weeks your order is still in China. Be Patient!

After you receive your tracking number you can find your order IN CHINA and track it from there. It takes a couple weeks for tracking number. I was able to watch my order come from China to USA New Jersey then USA Missouri and finally to my state. These shoes are fantastic and I recommended LightInTheBox to about 7 adults at the gathering.

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 20, 2018

Last week, I ordered a toy for my boy as Birthday gift. I was informed the order was shipped but did not know when to receive it. I wondered if I would receive it in time. So I contacted Customer Service department from LightInTheBox. They are very helpful: provide with tracking link and estimated delivery date. Then I calmed down and planned to wait a little longer. They also said would ask the shipping courier to prioritize the delivery. To my surprise, the package arrived yesterday. It's very cute and my boy loves it so much. Thank you, LightInTheBox Customer Service. I really appreciate it. I recommend this website to all!

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 20, 2018

I bought a Miku wig for my cosplay show, it's really cheap and the quality is sooo good, this wig is very supple and easy to change the shape. It's more like human hair. I'm glad to shop at this website and hope to buy more products.

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 19, 2018

Bought a dress from LightInTheBox, picked up a wrong size M. Contacted customer via ticket. The supervisor was really helpful, offered return for exchange, and the reshipment delivered within 7 days. Will buy again.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 18, 2018

What can I say? Ordered a Xiaomi Mi A2. Chose Europe Express-iPEGTOP shipping method and it's suppose to be custom free and fast as they mention 5-8 shipping days. And a max of 17 days. The carrier (Deutsche post) received information at the 09-08-2018. The package is still in transit. I hope that I will receive it in a couple of days. I opened ticket and the only thing they say is patience. Guys honestly, never buy again from Lightinthebox. So unreliable. I have so many orders from Banggood and Gearbest and never had a problem. But with LightInTheBox I understood how amateurs they are.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 17, 2018

Buyer beware. I ordered and then found out it would not be delivered in time for my event so canceled. They responded with comments similar to "you should reconsider so we will continue with the order." I canceled again and I received "you should consider what a nice top it is so we will continue the order." I responded again with a cancellation request and AGAIN I received "this is so nice so we will continue please reconsider." I canceled again and they responded late evening on a Friday prior to the weekend while I was unavailable "it is a nice top, we are proceeding with the order and intend to ship unless we hear from you within 24 hours" and they shipped. I contacted them again and said "I don’t want the top, do not ship." They responded with "we have now fixed your complaint the top has been shipped". This has caused me no end of anxiety. Do not deal with this company.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 27, 2018

Waited two weeks for delivery of some light bulbs which cost £26 and then the post office withheld the packet until I paid another £12 for import duties, hope they are not broken when I have to travel a10 mile round trip to pick them up. Will never use this company again. Avoid like the plague.

6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 27, 2018

Ordered items away back June 4th 2018. They were all too small. Got in touch with them as how to send them back. It took them weeks to get back in touch but the day they got in touch I was going on holiday so could not send them back till I returned. Cost me £11.60 to send back to Poland as that's where they gave me address for, they have now told me they have received my parcel and told me there was a refund put into my bank on the 16/08/2018. Up until today 27th August there is still nothing in my bank, this Company should not be allowed to trade in the UK as all their goods are coming from Hong Kong.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Aug. 25, 2018

I have asked for a refund for non-delivery of goods purchased from them on numerous occasions only to be ignored and told they are sorry I am having problems and it will be delivered in 90 days from purchase which I did not accept or agree to and asked for immediate refund.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 15, 2018

I ordered some items from this company and when I went to check my order it states there is no order. I have the charge on my credit card. I sent the information, proof of my order with order number and the credit card payment to their company. I've not heard back and I'm guessing I will not see my order or get a refund based on what I've read here. Apparently I've been scammed.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 14, 2018

Bought an eyeshadow palette on June 9 2018. Right the next day an unauthorized Google Play charge of $7.99 appeared in my card even when I used PayPal. PayPal couldn't do anything so I had to call Google and my bank. Google issued a claim a returned my money. As today I had not received the product and they still sending emails with links that do not take you anywhere. Case this pending in Pay Pal. Good thing I didn't spent a lot of money. It was my first purchase and I wanted to know if they were really a good company. Check the reviews. And do not buy from them. It is a scam company.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 14, 2018

In June I had to cancel my order due to a mistake which I made. They promised me a full refund in 3-5 working days. A month latter I received half of it and since then I've never been contacted since after several emails to them. It's now August. The banks can't help as it's below £100 and told me this happens all the time.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 9, 2018

Ordered 4 pairs of pants at low price. The shipping treatment delay was not respected. They suggest 4 days and now it is 9 days since I send my order and always not shipped. I have bought the 1-4 days shipping at very high cost! I hope at least that this delay will be respected! I also hope there will be no exorbitant custom fee that are not describe on the website. This company seem to be of very poor quality... I have send an information request about my order and they are supposed to answer in a 24h delay. Three days and always nothing... And if you want to cancel your order, they refund only the shipping and half of the item price! If you want to be unsatisfied, that's your buying choice! Big waste of money...

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 3, 2018

I bought a dress for my mother in XXXL size, purchase confirmation however did not display the size. Item arrived 29 days later and nothing like the dress on the website plus cheapest Poundland tea towel fabric, uneven stitches, ridiculous form, short. I wrote to customer services requesting my money back and their instructions for pre-paid return or that they cover return costs and I have attached photos. They responded with just 2 lines - apologised for inconvenience and said the dress fits description. No returns instructions. This is an obvious fraud, people making money all over the world from one time purchases, they ship imitations and faulty items. I reviewed the item on the website and my review did not appear, just the opposite - the dress still has 100% satisfaction reviews with lots of ridiculous reviews they write themselves. LightInTheBox are FRAUDSTERS. Thanks.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 2, 2018

What a mistake, not once BUT twice... Quality of material horrible, The workmanship of cut and fit, horrible. No continuity on reorder to previous product material. Sizes are seldom close to being accurate using their size guide. Never pay for expedited shipping, takes 10-20 days internally to gather product, then ship. Cuts Svc gives boiler plater answers, packages get lost and put it on the consumer to resolve, expedited shipping/insurance or NOT.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 1, 2018

Bought some clothes in a size large. What I got was size small. To exchange the clothes they told me to return them and they would ship new ones and pay the shipping fees. So I did. And the shipping fees ended up being very expensive because they are in China and I am on the other side of the world. So they ended up not paying them. And the new clothes do not even fit that well either!

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 29, 2018

My order just arrived and they are three size smaller than what I order so I am so angry, I paid tax and everything for nothing... I throw them to the garbage... Never dealing with this company again...

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 28, 2018

This company are thieves and liars because I paid for 10 items and they delivered 2 items. They tell me that since two items were delivered they can keep the money for the other 8 items I paid for but were not delivered.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 27, 2018

Overcharged, numerous texts back and forth with different supervisors, avoidance to refund money or solve issue. Delayed product. No delivery. Very poor shoddy customer service. I will never order from this company again. Buyer beware!!!

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 23, 2018

I ordered a shrug for a dress. The sizes are completely different. The quality was not good and needless to say, there are no refunds. After several messages back and forth, they offered me $4. Stay away. They are not a reputable company.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 21, 2018

Ordered a sports watch band and paid PayPal. Never delivered. The email address supplied does not work. No way of actually notifying them of the problem. I just gave up, which is what they seem to want.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 20, 2018

Really disappointed with the shoes I ordered. Not only the product showed bad craftsmanship, I was charged an extra $100 for duty and tax fees. When I contacted the Customer Service, I was told that charges may applied. I would have appreciated to know in advance. DON'T ORDER FROM THEM.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 17, 2018

I originally ordered through eBay should of stayed with them!! I was transferred through to another site “lightinthebox” & I was gullible not to realize what was going to happen!! It has been 9 months since I had paid for the products in full & every time I email customer support of no products received it is a automotive response & stating that every complaint I’ve made has been resolved. I still want my products. Not sure how to go about this though???

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 17, 2018

SHAM! Ordered over $300 in goods - NEVER ARRIVED. WARNING!!! Don't waste your hard earned money!! They use inferior courier companies such as FASTWAY (Australia). If I knew how bad the customer reviews were I would not have ordered. Don't FLUSH your money down the drain. Shop elsewhere...

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 14, 2018

I ordered a mermaid tail for my daughter while staying in Denmark. Delivery was advertised 4-6 days. I did not receive any shipping details until 4 days after my order and then learned it came all the way from China and not from Denmark! I immediately contacted customer service and was confirmed a full refund upon return of my rejected parcel. But now of a sudden, they want to charge me double shipment and not a full refund, which I am not going to accept! Very poor customer service, a scam in my point of view, be aware before ordering from this company!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 12, 2018

Misrepresentation advertising - Small model 'speed formula' race car was suppose to be radio controlled, and it was only an inertia one, roll back, it goes forward. Set of flashing lights, plug for transformer to place into the wall, was an European type plug not US one. I had to go and purchase an US one that cost twice what the lights cost???

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 12, 2018

Bought a kitchen faucet, installed 34 months ago, since 18 months we have written to them and they supposed to send us parts. TIRED OF WAITING, I asked for a refund. They refuse and said NO MORE WARRANTY. This is an UNNAMED FAUCET, impossible to find parts. Do not buy anything from this company. Shoppers be warned. Spend over 100 $ for a poor quality faucet... never again, finish for me LightInTheBox.

5 people found this review helpful
Customer increased Rating by 2 stars!
Verified Reviewer
Resolution response: July 4, 2018

The company contacted me and they promised a refund for my first order, however they still want me to wait two more weeks for the second order, I sincerely hope to receive the order in those two weeks and forget about this. I am glad that the company replied to me and I hope that this will end happily and forget about this.

Original review: July 3, 2018

Hello, I ordered two things with them, mobiles, and after 60 days waiting to be delivered because they asked me to wait that long because I live in the French Guiana, I have not received my orders yet, and I asked for a refund, my money back and customer service does not even answer my questions, they are completely ignoring me, I do not what to do. I would like someone to help me. I ordered 3 phones, not very expensive ones, but I have spent 300€.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 2, 2018

Horrible after sales, with just ready answers and nothing to deal with the problem caused by the least. I bought a cell phone that on the website reported 1-2 days for shipping after payment confirmation. I paid with a credit card in which the confirmation is at the same time in any online store of name like Banggood, Geekbuying, GearBest and Aliexpress, but with this store I did not have to open ticket and send payment voucher and even then it took 2 days to confirm the payment. Then it took 1 week (7 days) to send the cell being that they were to have sent in up to 2 days.

Ai immediately after the shipment I am 11 days following the tracking code for track 17 and it appears as a package not found in the system, that is, it seems that the product has not been shipped in the way chosen by the Swiss post. I was able to locate some information on the internet and it shows that the package did not even leave Switzerland, that is, 11 days waiting and nothing comes to Brazil. That is, I do not recommend for the total neglect of the Lightinthebox team and all the hype and or mess they made in my first and last purchase with them.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 1, 2018

Do not do business with LightInTheBox. From what I have read and from my own experience this company is a scam. 6/11/18 I placed an order. 6/13/18 my money was taken from my account. As I continue tracking my package is supposedly in transit. After two weeks I inquire with customer service and I am told the order is almost to be delivered. A few days later I receive an email that it has been delivered but I have not received anything as of 7/1/18. When I inquire I again receive the msg that it has been delivered. No help at all from these thieves.

9 people found this review helpful
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LightInTheBox.com Company Information

Company Name:
LightInTheBox.com
Website:
www.lightinthebox.com
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