LightInTheBox Reviews

I ordered some garments from LightInTheBox to see if the size I ordered was a correct fit. The items arrived and fit, so I ordered more garments and those garments did not arrive. I reached out to customer support and opened a ticket. Soon I received an email from a representitve named Yuriy who looked into the lost package. A few days later Yuriy advised that the package had indeed been lost in transit and I thought, "Great, I'm out the money I just spent" and figured that was that. Then Yuriy informed me that they would reship the items to me at no cost, which they did because they just arrived today. I am grateful and thankful that LightInTheBox and Yuriy reshipped the items and as a result, I just placed another order for more garments from their website and look forward to making more purchases from them in the future. Thank you Yuriy, I appreciate all your help in this matter.

I turn a lot of people to LightInTheBox and a lot of people are buying their products. I'd seen them on Facebook and I liked their style of their clothes. Their website is easy to operate. So far, I've had over 25 items of clothing from them but I'm missing one. I wanted the 250 anniversary orange shirt that says 1776 to 2026 and I didn't get it. If I get my shirt within the next week, that would be great. I also wish the shipping would be a little quicker. I know the items are coming from China, but still three weeks for the latest item is not ideal. Other than that, the shirts they sent me are unique. I have all different color shirts as far as the 20 that I got.

I've got a function coming up, and I was looking for a cotton tank to go under a suit jacket. And you just can't find anything in the store, and I don't shop online a lot. I looked online; Light in the Box’s website came up, and I loved all the styles. I found what I liked, and I ordered it. A lot of times when I order stuff online, the size isn't right, or it's not what it looked like it would be, and that kind of stuff. But this one totally was. I absolutely love the shirt.

Their website is very easy to navigate, which makes purchasing a nice experience. They offer everything that one can put on their body.

I like this site. I'm enjoying some of the patterns and colors offered here. My main issue with this site is that many of the size guides are conflicting or way off the charts, especially regarding references to waist, bust, etc. Looking at the reviews to try and get a better idea, some might be helpful, but many don't list the size of item purchased along with their size information. For larger sizes, sometimes there are no reviews available beyond a medium or possibly a large. So with poor size guide information, one is left to guess and take a stab at the proper size, or order two in two different sizes. I wish there were someone at the site or a section that spot checks size guides from the manufacturer or supplier to make sure that what is printed in the size guide makes sense, instead of a large or extra large listed as a 21 or 22 inch waist for example. That has happened multiple times as I shop.

So far everything I have ordered from website has been absolutely on point. I ordered a 13x4 human hair water wave wig and it is gorgeous at a very reasonable price. I even ordered another one.

The quality of the dress is amazing. Sizing is accurate and delivery time was fairly quick.

I have been a customer since 2025 and my overall experience has been good. Most clothing items I purchased I find differ slightly from the images presented on the site. Additionally the longer wait for the arrival of shipments is a little disappointing but not a deal breaker. I appreciate the wide variety of items and reasonable prices. The quality of most items that I have received has been very good. Since I am not uploading any receipts at this time I may not be identified as a “Verified Buyer”, but I am. I have purchased many clothing items since 2025.

Every wig I have ordered are of great texture and fit perfectly well. I just ordered another one. The prices are unbelievably reasonable. I can't wait to get my new one to go with my red outfits. Thank you so much for great products.

I love Lightinthebox. It's a great place for men to shop if they want to stand out.

I have been so happy with all the items ordered so far! The quality of the items are excellent along with the colors and texture. The ordering, professional attitude and letting me know if there will be a delay or replacement has been exceptional. The delivery also superb!

I always have had a great experience shopping on LightInTheBox! My orders always arrive in a timely fashion, which I appreciate. I’ve been extremely pleased with everything I’ve ordered and received. Great experience!

This is my third order from LightInTheBox and I was really disappointed. Nothing looked as if it seemed in the pictures. The bracelets broke right away so I'm thinking about not using light in the box anymore. I did get an order that I liked everything and I paid 40 something dollars for a pair of sandals which I really thought were nice.

What was meant to be a simple order in fact was a simple order. There were no issues, back orders, delays, extra up-selling, or other misunderstandings. Our item arrive with no issues as planned and it was in fine shape.

True to size. Very nice material. Very happy with shirt. Would buy again.

The seam in one of the shirts can unraveled and the other on had an emblem come partially off when it was ironed.

Just find what exactly what I need and at a reasonable price!

Beautiful clothes and great prices!!😊I am very happy with all of my purchases! Easy to track and fast delivery!!

Danaca did a great job changing the wrong size I ordered before the wrong size shipped. She was very nice in her E-Mail responses.

I am happy with the pants and hammer try product, the product could use instructions. Very disappointed with the wig, think dark brown instead of light brown was sent and the stone on the ring is cloudy. Thank you

Very pleased with my order, was fast shipping, and very well wrap, thanks for your services, keep up the good work!

This site offers incredible merchandise and is one of the few we shop at as they offer patriotic wears and well made clothing.

Good customer service. They take care of you. No problem.

To whom it may concern. I recently dealt with customer service. Karin was the person who helped me. She was very polite and helpful. She was quick to solve my situation. I appreciate everything she did for me. I'm a very happy customer. Thank you.

Everything has been great, the shirts I’ve ordered are true to size. The colors dazzle bright just as I like. Shipping is fast. I’m ready to order more from the site.

I have been very pleased with the product and service of LightInTheBox. The app is nice. The communication is great. I recommend this company for everyone.

Great looking shirt! I have ordered numerous shirts from them and get positive compliments from people when I wear them.

Light In The Box has great styles at great prices. If there's ever a problem, their customer service agents are very helpful

My items got lost in transit. Since, Karin, kept me up to date re: how to navigate through all that needed to be done. Best customer service rep I've ever had.

Shop anywhere but here. First, shipping is outrageous, and takes forever. Then you get your order and its all kinds of wrong. The material is not as advertised or pictured. It is almost always polyester. Advertised at 100% cotton, you are lucky to get 50% cotton. Polyester is what they send you. Sizing is so inconsistent you can order 15 shirts in the same size, a couple will fit, the rest will be too small or way too big. Then you try to return and you have to take photos of the barcodes, photos of measurements, after filling out return info which has so many steps, on each thing before that.

I ordered a USA Flag dress to help celebrate the US 250 anniversary and other USA Holidays. It did take a bit longer than I expected, but I had it for July 4th. Received lots of compliments, felt very comfortable on me. I will definitely use LightInTheBox.com again.

Inexpensive, but well-made clothing. You need to pay attention to the sizing guides -- and that can be challenging since it's not all standard American sizing. However, they are very willing to work with you when there's an issue. Shipping is based on number of items rather than size and weight and that can result in higher than expected costs, but still reasonable. Items typically arrive in about a week.

Ordered two hats they had on special sale. They took a decent shipping time. The hats are great for what we wanted. Fit comfortably on our heads. The adjustable bands on both sides help make the hats comfortable to wear.

I have found the items that I have purchased to be close to my size. The prices are very reasonable. Styles are excellent. The clothes are in wonderful shape, not damaged, just as if I had purchased them in a store. I believe I have purchased many different items. Too many to count. The items arrive in the mail. It usually takes about 2 to 3 weeks for the items to arrive. I assume they have to go through customs and believe that customs in America slows everything down a little bit.

Awesome customer service and product is high quality. I have not been able to find this quality and variety. Veterans are very important to remember and to have a dedicated site for this stuff is great.

Great so far 🙂, I have not had a problem yet with any of my purchases, everything looks great and may inform my family and friends, I'm happy, I'm happy, I'm happy, I'm happy with my purchases.

Received my black pants suit that was advertised as linen and cotton. What they did not say was that it also had polyester and rayon. Way too heavy for warm weather. I’m told I’ll have to ship it back to China for a $20-$40 shipping fee, get a coupon for 50% off my next order, or get a 20% refund. If it was shipped from the U.S. why do I need to send it back to China? I’ll never wear it as it is as the fabric is uncomfortable and heavy.

Eleonora was very helpful and solved my shipping/delivery issue. She was very responsive. I had a problem with the delivery and she resolved it. She was very helpful and responsive. She responded to all my emails quickly and was able to resolve the issue.

Horrible customer service. After late delivery and very poor-quality clothing along with false advertising, I have still not received a refund. They give offers for 30% off, and you keep their unwearable merchandise- do not use this company!

This place is a scam! Charged me 175$ for 6 items and never delivered or attempted and lied to my cc company and said items were delivered.. I had proof otherwise!