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LightInTheBox Reviews

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5,491 reviews
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Edited by: Morgan Cutolo
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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About LightInTheBox

LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.

Pros
  • Frequent discounts
  • Rewards program
  • Large selection
Cons
  • Strict return conditions
  • High shipping costs

Helpful Reviews

Hemet, CA
Verified purchase
I have made a lot of purchases from LightintheBox over the last six months. Their clothing is very stylish, well made and extremely well priced…as are their shoes and purses. The ...

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Medford, OR
Verified purchase
I ordered a dress for my son’s wedding. I used the option of custom measurements. When my dress arrived, it could not have been more perfect. The color is exactly what I was looking for.

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What is LightInTheBox?

Among the more than 1,000 new products added to LightInTheBox daily, you can find:

  • Women’s, men’s and children’s clothing
  • Swimsuits and recreational wear
  • Shoes and bags
  • Hair extensions, accessories and personal care items
  • Costumes, board games, puzzles and dolls
  • Home decor, wall art and textiles
  • Gardening tools and patio accessories
  • Holiday items
  • Consumer electronics

You can shop the store by product type or from sections like "New Arrivals" and "Best Sellers."

The company offers a rewards program that gives rewards equal to 1% of the net purchase amount on any qualifying order or during any qualifying promotional purchase.

LightInTheBox prices

Many reviewers report being attracted to the affordable pricing on LightInTheBox.com. It varies as widely as the selection does — a swim cap may cost just over $5, while a wedding dress can be priced at over $300.

LightInTheBox frequently hosts flash sales on its site, and it often offers a discount if you make your purchase through its app.

LightInTheBox shipping and delivery

The shipping and delivery window at LightInTheBox is very wide, ranging from three business days with express shipping to 20 with standard postal service delivery. Your location and the delivery method you choose will affect your shipping times.

Customers are responsible for any import duties or taxes charged by their country’s customs agency. LightInTheBox offers optional Duty & Tax Insurance, which reimburses these fees if they’re applied. The company also sells shipping insurance that covers items that are lost or damaged in transit.

LightInTheBox payments and security

LightInTheBox secures its payment process by following standards set by the Payment Card Industry Data Security Standard. It also routes payments through processors and doesn’t store your full card number for added security.

Customers in the U.S. can pay for items from LightInTheBox using the following methods:

  • Afterpay
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Klarna
  • Mastercard
  • PayPal
  • Visa

Orders over $100 are eligible for wire transfer payments.

Pro tip: Customers who want extra protection might prefer to pay with PayPal, which includes built-in Purchase Protection. This program guarantees a refund on eligible purchases that don’t arrive or aren’t as described.

LightInTheBox returns and refunds

Most LightInTheBox items can be returned, but the conditions are quite strict. Custom, made-to-order and personalized products are only returnable if the seller makes a mistake.

All other items must be unused, unwashed and in original packaging to qualify for a return. That means taking a dress out of its package and trying it on would make it ineligible for return.

The length of the return window, outlined below, depends on the reason for the return:

The reason for the return determines who pays for shipping. If an item is returned due to customer preference, the buyer must pay for shipping. But if the item is returned because the company has made a mistake, the seller pays.

LightInTheBox refund timeline

After LightInTheBox receives your returned item and approves it, it may take three to five business days to process the return. After that, your payment method will determine how quickly you’ll see the refund in your bank account.

Most methods can take up to 30 days, largely depending on your bank or credit card company. Those who use PayPal may see a refund as quickly as two to three business days after the return is processed.

Steps to avoid delays

You can help your return go smoothly by following these steps:

  1. Click “Confirm Received” in your account to unlock the return option.
  2. Contact customer service for authorization.
  3. Ask customer service for a return address. Don’t use the one on your shipping label.
  4. Keep items unused and in original packaging to avoid rejection.
  5. Submit a Return or Exchange ticket. Attach photos or videos showing the item’s condition.
  6. Use a standard, trackable shipping method if LightInTheBox is reimbursing your return. Only traceable, low-cost delivery options are eligible for reimbursement.
  7. Ship items promptly. Refunds are processed only after products arrive within the return window.

LightInTheBox FAQ

Where does LightInTheBox ship from?

Products from LightInTheBox ship globally from China. The cost of shipping depends on the package’s destination.

How long does it take for LightInTheBox to deliver?

Because LightInTheBox ships globally, delivery times vary considerably. The average delivery time is between three and 20 business days.

How much is LightInTheBox shipping?

Shipping costs vary based on the shipping method and your location. Once you begin checkout on LightInTheBox’s website, you can see the shipping cost options for your items.

Can I cancel a LightInTheBox order after paying?

Sometimes you can. You can cancel before it ships, but once the item is on its way, you’ll need to wait for delivery and request a return instead.

Most items can be returned within 30 days if they arrive damaged, incorrect or soiled, and within seven days if you change your mind or order the wrong size. Custom or made-to-order products can only be returned if the seller makes a mistake.

Is LightInTheBox legit?

Yes, founded in 2007, LightInTheBox is a legitimate company that trades on the New York Stock Exchange and serves customers worldwide.

Still have questions?

Is LightInTheBox worth it?

Yes, for shoppers who want to browse and purchase a variety of products on one website, LightInTheBox.com is a convenient option. Many customers are happy with its diverse offerings and discounted prices on everything from children’s pajamas to cellphone chargers to fishing lures.

Some reviewers, however, have been frustrated by product quality or shipping costs. Return policies at LightInTheBox are fairly strict, which could frustrate shoppers used to trying several items on and sending the ones they don’t like back. But if you’re looking for a wide variety of items at discounted prices and feel confident about sizing and quality, LightInTheBox’s large catalog and low prices can make it worth it.

LightInTheBox Reviews

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    1 featured review
    How do I know I can trust these reviews about LightInTheBox?
    • 4,889,230 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Review featured by LightInTheBox
    Verified purchase
    PriceRates

    Reviewed Aug. 17, 2023

    Wow!!! So happy!!! I took a chance and ordered boots from you, LightInTheBox, and, I'm so glad I did!!! Your sizing charts are spot on. These Boots not only look great but fit great!! You're the best products at the best prices!! Forget going to the western stores. I would have paid three times the amount!!!

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServicePriceMaintenanceStaff

    Reviewed May 29, 2026

    I have to say I was a little skeptical when ordering from LightinTheBox. Then you can imagine when my box was delivered to the wrong house. I was really skeptical. But I have to say I have never worked with a more professional customer service agent as I did with Sylvia. Sylvia was so kind and helpful. She explained everything to me how to proceed with the process. Sylvia always got back to me within 24 hours. She was so understanding she knew how frustrated I was, but yet continued to help me with the utmost respect.

    I would highly recommend this company. It’s definitely 10 out of 10. Sylvia followed up step-by-step, help me when I could not figure out how to do it. Her customer service skills were out of this world. How could you not work with the company that would go out of their way to help you. I really wanna say thank you to Sylvia! Her understanding of customer service was fabulous. Silvia is friendly, knowledgeable, and understanding of her customers. I would never hesitate to order from this company again. Sylvia is definitely worth 10 stars out of 10 stars, but I know they only have five stars, so she’s top-notch!

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      Verified purchase
      Punctuality & SpeedEase of UseRates

      Reviewed May 14, 2026

      When I looked up LightInTheBox, it had all this lighting stuff and I was interested in this because of my theme for my Eastern Star year. I did look at the clothing things, but it wasn't really what I was looking for because I was looking for sort of a poncho that you throw over your head that can be worn, dressed up or dressed down that would fit multiple sizes.

      I ordered the little thing that you can use to shine down on a picture frame on the wall or a mirror. My thought was I was gonna set it on the step in front of the podium and tilt the light up onto something. It was smaller than I was expecting. But it would need to be small because if you’re gonna stick it on the wall. It had a thing peel it off, and you could stick it on the wall instead of having to unscrew it. It'd be great if I could stick it on the front of the podium, but I don't want to do that, because then it’ll mess up the paint of the podium. But some way or other, I'm trying to figure out how to use this little tilting light thing.

      The other thing that I ordered from LightInTheBox was tulip flowers and it was a whole bunch of light. You put the batteries in the little box thing, flip it on, and it has a light inside each of the little bulbs. But it has a toxic smell that’s horrible. I took it out of the plastic, but it was so bad. I tried to use a room spray that gets rid of cigarette smoke on it, thinking maybe it would absorb some of the odor but it was just strong.

      The website was good. It was easy to use. Whatever you searched, it certainly latched on to it and would show you a bunch of other things that was similar. It made a lot of suggestions what you might be looking for. It has so many different options for light that I never even knew was available. It had great ideas, and it gave me more ideas.

      LightInTheBox had a tremendous amount of options, of things that you could buy to light the path to your doorway, or lights around your house, or lights in the house. I put several things in my cart, as I was thinking about, “Well, oh, that's a good idea. Oh, that's a good idea.” But I finally had to go, “Okay, wait a minute. Now, let me back down to, how could I use this for particular little project that I’ve got?” But I will go back to it. There was a picture of how the light was used in the room and so, it wasn't just a product sitting there. So, that part was really good. It made me want to buy more things because of the way they used the product in the room.

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      Verified purchase
      Customer ServicePricePunctuality & SpeedStaffResolution

      Reviewed April 21, 2026

      I have ordered several times from LITB and it is always a fun "window shopping" experience. The selections from LITB are quite varied, so there is sure to be something that will appeal to all. Ordering from a website can be uncertain at times, and it is important that the company you order from is attentive to customer responses and even suggestions to make the overall experience even better. I had a recent experience that required extra attention from customer service (with Silvia) and I am pleased to report that the attitude and effort put into working with me were outstanding. It was a complex situation, but communications were prompt, courteous, and great effort made in resolving it. I would order from LITB again, and actually have more recently, with great satisfaction.

      It may seem impossible or unnecessary to develop a "partnering" mindset/relationship with a company you are purchasing from which is far away, especially when there might be an issue requiring extra effort to resolve. However, it is well worth remembering that on the other end of your order (and possible issues), there is a group of individuals working in many aspects to provide a service or product that you will be pleased with. Silvia made my recent process much easier and I greatly appreciate the interaction I experienced. This world needs a lot more respect and kindness. It must start in the small things, with the individual. Thank you, Silvia, for doing your part efficiently, while displaying these valued attributes.

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      Verified purchase
      PriceRefunds & PayoutsRates

      Reviewed April 15, 2026

      James ordered from LightInTheBox a few times and he likes it. He liked the prices and clothes. He got some clothes and a couple of things from there for me. He also got me this flashlight, but it never worked. I tried to take it apart, but I couldn't. I also got a handheld massager from there that I thought was gonna be for your pressure points, but it actually shocks you. I needed to put some K-Y jelly on me. But it didn't come with any K-Y jelly. I turned it on, and I touched it, and it shocked me. So, I haven't ever used it. But I want to use it. I just have to get the stuff to put on my skin. If those had come with that, it would have been nice. Overall, for as little as the things cost, you get what you pay for. The clothes we've gotten from there haven't gotten any holes in them. We have washed them, and they've stayed true to size. Overall, I wouldn't complain because the pricing really is cheap. LightInTheBox has great prices and good products.

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      Verified purchase

      Reviewed March 27, 2026

      've recommended LightInTheBox to people. I buy a lot from them. I like their merchandise. They have something for everybody and that's what I like about them. They don't just cater to one thing. I like most of the stuff I see but I've also seen gaudy stuff gaudy that I wouldn't buy. But if it appeals to other people, it tells me that they cater to other people. They’re very versatile, which is good.

      I ordered a T-shirt a long time ago. I still got some shirts coming in, mostly T-shirts, sweatshirts, and hoodies. I like their styles. I wear the stuff all the time. I'll continue to buy. I like to browse from time to time. I like things that are comfortable and look good. I also bought some kitchen stuff. I bought some little disks that you put water in and you put in your freezer and the ice. There's another gentleman who I know buys because we were at a McDonald's having coffee and he saw me browsing. He said, “Oh, is that LightInTheBox?” I said, “Yeah. I buy from there too.”

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      Verified purchase
      Sales & MarketingStaff

      Reviewed May 28, 2026

      I enjoy shopping here as the descriptions are accurate for the items I order which I find very satisfying and not always my experience when shopping elsewhere. I find the graphic t-shirts can be beautiful with such lovely designs and others with really humorous messages I love to wear. Anything that can make a passerby smile absolutely makes my day. Sometimes and I mean rarely, the sizing may off but not frequently as 99% of the time it’s spot on. I’ve only returned a couple things and the return process was easy and efficient, thank goodness. The shipping is great! Always on time and items packaged with obvious care. The Flash sales are the best! Yes, I do recommend LightInTheBox to my friends and family.

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      Verified purchase
      PricePunctuality & SpeedRates

      Reviewed May 28, 2026

      LightInTheBox has good prices & good quality items. Size chart is extremely accurate. The garment material in not always what it looks like in the picture. Make sure you read the type of material the garment is made of. Shipping is slow. I have never had to return anything, so I am not sure how that would be.

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      Verified purchase
      Punctuality & Speed

      Reviewed May 28, 2026

      I ordered a custom made dress that I will be wearing for our vow renewal in August. I love this dress, it's beautiful and fits perfectly. We are going to Aruba in August and it's going to be in a tropical garden setting. I can't wait to show it off. Thank You so Much.

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      Verified purchase
      Customer ServicePunctuality & SpeedStaffResolution

      Reviewed May 28, 2026

      Silvia was incredibly kind, professional, and responsive throughout the entire process. I had an issue with my shoe size, and she went above and beyond to help me resolve it quickly and smoothly. She answered all my questions patiently and made the experience stress-free. It was my first purchase from this company, and her excellent customer service really left a positive impression on me. Thank you, Silvia, for the amazing support!

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      Verified purchase
      Customer ServiceOnline & AppStaff

      Reviewed May 26, 2026

      Yuriy was amazing! Took the time to understand my issue and did the right thing by giving me a credit. I have purchased a lot of items on the site and just did so just now again. :-) All the other items I had purchased in the past were the right size and also matched what was on the website. So I was really surprised that this one item was way off in size. However Yuriy addressed my issue after a few exchanges via email.

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      LightInTheBox Company Information

      Company Name:
      LightInTheBox
      Website:
      www.lightinthebox.com