LightInTheBox.com

LightInTheBox.com

 4.0/5 (1110 reviews)
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LightInTheBox.com

About LightInTheBox.com

LightInTheBox is a global online retailer based in Hong Kong known for discounts on a wide variety of clothes, gadgets and home goods. At the time of publishing, LightInTheBox has an overall rating of 3.5 out of 5 stars from 549 qualified reviewers. Although a majority of these consumers were satisfied, some reviewers reported issues with customer service. Its website is available in multiple languages, including English, French and Spanish.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Frequent discounts
  • Rewards program
  • Large selection

Cons

  • Limited returns
  • High shipping costs

Bottom Line

LightInTheBox offers a huge, often discounted selection of clothing, home goods, beauty products and tech, but many reviewers had trouble receiving their orders or getting full refunds for missing products.

Top LightInTheBox.com Reviews

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Rated with 5 stars
Verified

Highly recommended store with a fast and excellent service. I purchased an article and when I had a problem with local customs, LightInTheBox promptly solved my problem without he...

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Rated with 5 stars
Verified

LightlnTheBox clothing shop online is the absolute best, very quick shipping, exactly as picture and described items, the best price. And they even offer coupons. I am repeat cust...

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What is LightInTheBox?

Among the more than 1,000 new products added to LightInTheBox daily, you can find:

  • Women’s, men’s and children’s clothing
  • Swimsuits and recreational wear
  • Shoes, jewelry and watches
  • Makeup, hair extensions and nail polish
  • Costumes, board games, puzzles and dolls
  • Home decor, wall art and textiles
  • Gardening tools and patio accessories
  • Security devices
  • Auto parts
  • Laptops, cell phones, tablet cases and wireless chargers

You can shop the store by product type or from sections like "New Arrivals" and "Best Sellers."

The company offers a rewards program that gives rewards equal to 1% of the net purchase amount on any qualifying order or during any qualifying promotional purchase.

Orders arrive within three to 20 business days, depending on the shipping time you select.

LightInTheBox.com prices

Many reviewers report being attracted to the affordable pricing on LightInTheBox.com. It varies as widely as the selection does — cycling gloves may cost $7.20, while a wedding dress can be priced at $314.99.

LightInTheBox.com frequently hosts flash sales on its site, and it often offers a discount if you make your purchase through its app.

LightInTheBox.com FAQ

Is LightInTheBox legit?
Yes. LightInTheBox was founded in 2007, trades on the New York Stock Exchange, and serves customers all over the world. Some reviewers who have reported difficulty with customer service say the company has cleared up their issue. Others remain dissatisfied.
Where does LightInTheBox ship from?
Products from LightInTheBox.com ship globally from China. The cost of shipping depends on the package’s destination.
How long does it take for LightInTheBox to deliver?
Because LightInTheBox.com ships globally, delivery times vary considerably. The average delivery time is between three and 20 business days.
How much is LightInTheBox shipping?
Shipping costs vary based on the shipping method and your location. Once you begin checkout on LightInTheBox’s website, you can see the shipping cost options for your items.

Is LightInTheBox trustworthy?

For shoppers who want to browse and purchase a variety of products on one website, LightInTheBox.com is a great choice. A majority of customers are satisfied with LightInTheBox’s diverse offerings and discounted prices on everything from children’s pajamas to cell phone chargers to fishing lures. A minority have been frustrated by LightInTheBox’s product quality, return policy or shipping costs.

LightInTheBox.com could be worth it if you want to shop for everything from children’s pajamas to cell phone chargers to fishing lures at discounted prices.

LightInTheBox.com Reviews

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2 featured reviews
How do I know I can trust these reviews about LightInTheBox.com?
  • 4,211,805 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

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Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer
Original review: Feb. 21, 2023

I ordered 10 different items. First time customer. The pricing is great, with some really good buys. For the price of each item, I was pleased with the quality. There were loose threads left hanging on the clothing items, but truthfully, that is to be expected on most clothing items. Even the things I sew at home have some threads that I missed trimming or loose ones I didn't see to pick off. The food chopper is great. Recommend for anyone who does much food prep. The crossbody purse left a little to be desired because the flap for the phone section was sewn on a little off center and the logo printed on it was very cheap looking. I also ordered 3 necklaces. They are beautiful. However, 1 had a broken chain that is easily fixed if you can work with tiny chains. I contacted LightInTheBox and they gave me a credit for a future order right away. The shipping was pretty much what I expected with the way the mail is running these days.

One thing I wasn't thrilled with at all was the shipping package. I think that is how the chain on the necklace was broken. Everything was shoved into one of those plastic bags and very offhandedly sealed close. Not good. I believe the order should have been put in a box. It really looked like it had been through some trying times. It also felt really dirty, like it had been rolled around in a dirt pile. Other than that, I was pleased with what I ordered. Oh, one more thing. Everything was made in China, normally I prefer to buy American, but I didn't know where the stuff was made, oh well. My problem with buying any clothing from China, the sizing stinks compared to American sizes. I've lost a lot of weight and was thrilled to not wear a tent size anymore, but the size I ended up ordering because of the size difference was a 5X. I was praying everything would fit. Thank God I took a real good look at the size chart before I placed my order or there would have been a lot of returns.

11 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 28, 2022

    This is my 1st time using LightInTheBox and I was really happy to see the variety of items they have. I think what I was most thrilled about is that I'm a big guy and 6XL7X l's 8XL they're all very hard to find. I like to know more about what type of materials are being used and I'd like to see more of waterproof wind proof um wicking close. The shoes I were not I was not happy with. I did not think they looked like the pitcher of the boots I bought but overall I think it's a great site.

    I think the I don't think people should have to pay for shipping when they spend over $400 that doesn't seem right and I was charged $50 or something like that for that and I think return should definitely be free and they should give you ample time to return your products like at least 90 days and I wish they had more online live videos of people actually wearing the items so I can see what they look like. I'm a big and tough guy and that's really what attracted me to light in the Box cause they offered like I said bigger sizes for men. Thank you.

    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 26, 2022

    I first was ordering from Amazon. Now I'm here their customer service I couldn't contact them after spending lots of money on their account so I found this site. My first purchase was a coat for my Daughter. Right out the box a tooth broke off the jacket. I contacted customer service not looking to get a response from them. I was taking my time checking my emails but did and seen where they contacted me back the next day so I contacted them again. Did what they asked of me. Sent what they needed and they did ask me to decide what would be able to make it right. I did keep it fair for both of us I thought so I picked out a solution. They give me a choice of choosing from. They made it right ASAP. If I had customer service like this at Amazon I would have never left WOW!!! Since that order I have bought my Christmas from them for me and my Daughter. I will gladly be buying more from them. I have orders right now I am waiting on.

    I'm so glad I found this site. The clothes are great. I used to wear silk and satin shirts when I could afford them to dress up in. These shirts and hoodies are made of it. Hoodies are very warm. Shirts feel really nice, smooth to the touch. Really great products for a good price. My Daughter picked out my gifts and I paid for them. She bought me a trench coat made of vinyl. Looks and feels like waterproof and wind proof. I had a real leather hide that cost more than this one and I about froze in it. When I seen this one I thought, "Oh no. Not again." I was sweating with it and a hoodie on and there's snow here now in Idaho. Warm yes. Recommend these items. OH YEA I TRULY RECOMMEND THIS SITE. I've read other customers' reviews and yes some products with problems but I also read that LightInTheBox solved their problems.

    If they solve everyone's problem like they solved mine I say shop nowhere but here when you can. At these prices they can fit just about any budget. I know Quality Products and Great prices. Thank you LightInTheBox. A valued customer as long as you keep a customer service team like you have on board now. They went above and beyond for me. I did my best to keep it fair for both sides Thank You Again.

    14 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 22, 2022

    Sometimes you never know how something that sounds a bit too "reasonable" will be when it arrives. Colors? Sizing? How it feels? Well, I already got some items and went back for more. I found some great hoodies for my Great nephew, more turtlenecks for myself, and other items. I tried some on immediately, and the fit was very good. I need to lose a few pounds for my height, but overall, it was as good a fit as any other item I've gotten out of a Kohls, or Belks, Dillards etc. Clothing is soft, no "catching" on your skin. Colors are very nice, vibrant, appear to be accurate.

    You do have to watch the sizes though, and adjust your order accordingly. That is the only real drawback. You would think a Large is a Large for you in every item... Not so. You might need an XL in this... a Large in that... and possibly even a Medium in another. The NUMBERS come out the same, when you look to the sizing they use, so why they change from one item to another, is confusing. But... so long as you pay attention, keep your OWN size consistent, (I am a 42 Reg in jackets, suits, etc.) you simply look that up in the sizing chart, and choose accordingly. So other than that odd variable from one item to another (not always, some DO go from Large to large to large, just not all), you won't go wrong. Shipping was quick, I've made two orders so far, and after the holidays, will probably be back for next spring and summer. Easy to recommend.

    14 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 26, 2022

    I've been using LightInTheBox on and off for a couple of years, as they became one of my go-to online places to find amazing items. What I appreciate most is their prices are fairly reasonable, and although there can be some items for low, they do offer decent quality of products. The shipping isn't much of an issue, but even with the processing fees and estimated shipping labeled clearly, they do not guarantee it would arrive within that timeframe window. There has been a few times where I was looking forward to receiving my purchase, for it to take a bit longer than expected to arrive, so I'd always advise to have patience because it can experience delay in shipping.

    I haven't bought a lot of items, mostly things in the women's accessories and children's toy area, so I cannot speak on other products available. Customer service is great, their agents are knowledgeable and a great help when needed. I do wish they can offer live chat to cut down on support ticket time when you have a simple question about an item prior to purchasing. There's an extensive F.A.Q. area in various categories, but sometimes I'd prefer communicating directly with a person. That's my only gripe about the company. Overall, definitely a place to spend your money when you want good quality items for much less.

    32 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 23, 2023

    The shirts were a perfect fit. The colors just exceptional! Many of my friends wanted to know where I purchased them. I was delighted to tell them it was LITB! I am looking forward to purchasing many more items from your company in the next few weeks. Thank You for your excellent selection of many beautiful shirts and hoodies.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 22, 2023

    Everything in this order was great quality and good workmanship except for the sleep shirt. It is more like a city dress shirt than the shimmering almost see-through satin type material in the pictures. It fits well, but the material is not as soft as pictured. The sheet holders work great. The T-shirt is good quality cotton & comfy & the hot pants fit just as pictured are very comfy.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 22, 2023

    I have ordered everything from strings of lights to dresses, jeans, sweatshirts to shoes and jackets. I have a lot of fun shopping on this app and everything is of good quality and the shipping times were quick. I will order again I’m sure. Shopping for derby hats currently. Great selection.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 22, 2023

    I've purchased 8 items in 3 orders from this company. The shipping, fit and quality has been good on everything with the exception of a blue lace dress. The color is horrible on me. It is a very pale blue and very thin fabric. It was meant to wear to a Conference and looks like a nightgown rather than a church dress on me. The problem is the return policy. It will cost me more to return it than I paid for it because it's not damaged. It's just a bad color for me. I would still purchase from and recommend this company to others. It's only this one item I have a problem.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 22, 2023

    First of all LightInTheBox has styles that are appealing to me, they think outside the box. The products are just fine and match their picture when ordering. As for the service, they try and save me funds by combining shipments. They always address a problem within 24 hours. I have received compliments when wearing their products and the price is very good as well. Lou **

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    LightInTheBox.com Company Information

    Company Name:
    LightInTheBox.com
    Website:
    www.lightinthebox.com