LightInTheBox.com
Overall Satisfaction Rating
1.19/5
  • 5 stars
    12
  • 4 stars
    0
  • 3 stars
    2
  • 2 stars
    6
  • 1 star
    161
Based on 181 ratings submitted in the last yearSHOW RATING DISTRIBUTION

LightInTheBox.com

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Last updated: Dec. 7, 2017

552 LightInTheBox.com Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Dec. 7, 2017

I purchased a small item (Hexagon Honeycomb Mold DIY) & received updates saying it had been shipped, tracking number shows nothing & I have emailed several times asking for delivery details, but I never get a reply. I'm just glad it was a small inexpensive item, I would not recommend using this business at all.

Verified Reviewer Verified Buyer
Original review: Dec. 6, 2017

I ordered a dress online from Lightinthebox months ago, and it never did arrive. Luckily I had paid via Paypal and was able to create an online dispute. I contacted the company first, and they just said "check your local post office," so I did, knowing full well it was not there, before responding that I had done so. To this, they did not reply. When I disputed it via Paypal, it was resolved in my favour and Paypal even indirectly referred to them as a "fraudulent company" and showed me where to go on their site to check for this.

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Verified Reviewer Verified Buyer
Original review: Dec. 4, 2017

I purchased a 20X outdoor security cam. Total failure out of the box. Light In The Box was no help. I'm out $185.00. I had to start a dispute with my credit card company. The camera came with a power supply that was never designed for outdoor use (dumb). I could not get the cam to work on my phone app after countless attempts at it. The broken English Chinese instructions were totally inadequate. Very tough to work with them to get the refund. I'm still waiting.

Verified Reviewer Verified Buyer
Original review: Nov. 30, 2017

On 11/11/17 I ordered several items for business gifts. The money was taken from my account and it showed that the items were shipped. On 11/30/17 I still had not received my order, and had been out of town for Thanksgiving holiday. Upon researching I found they had cancelled my order as they wanted to charge me an additional $28 for shipping! That is BAD customer service!

Verified Reviewer Verified Buyer
Original review: Nov. 27, 2017

I ordered a dress from here for my wedding. I realized right away that I had probably ordered a size too small, cancelled the existing order within 12 hours and reordered a larger size. I then got an email (3 days later) saying that you had to cancel within 24 hours or pay 1/2 the cost of the order (per the online agreement). I referred them to the original cancel request, which had been sent within 12 hours. I then went and did a screenshot of the cancel request because I was suspicious, given the other really poor reviews.

We went back and forth for a couple of days - them saying I didn't cancel and me saying I disputed the charges with my credit card company. The last time I went to look, they had indeed COMPLETELY ERASED the online correspondence where I had asked them to cancel. I then sent them the screenshot and they were more than happy to refund my money. What a total scam. DO NOT BELIEVE it when they say 100% customer satisfaction. I would 100% NEVER order anything from them again.

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Verified Reviewer Verified Buyer
Original review: Nov. 24, 2017

It’s been 3 weeks since I ordered to this company and I Email them twice. The response I got is checked the progress of your orders. For over 3 weeks still processing? I emailed them back just to refund my money and no response until now. So disappointed and stressful, never order to this site or company. Unreadable.

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Verified Reviewer Verified Buyer
Original review: Nov. 23, 2017

I made 2 payments to this company with the hopes of receiving my order for my best friend’s wedding. I never received my order and I paid the company a total of $347 USD. I have been trying really hard to get my refund because I am from Trinidad where that payments amounts to approximately $2400 TTD. I am pleading for some help to rectify this situation.

Verified Reviewer
Original review: Nov. 23, 2017

I ordered a wig priced at $130. They removed the money from my card... Told me the order was processed. And a few days later said they were cancelling the order due to me not providing "final verification". Whatever that even means. They said they sent me a refund that could take up to 45 days to process! I asked them why remove money from my card if you hadn't even processed the order and they simply just apologized. Now they have stopped responding. There is no phone number to even contact them. I'd be shocked if they actually refund me my money. Hoooorrible!!!

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Verified Reviewer Verified Buyer
Original review: Nov. 22, 2017

Unacceptable, unfair and unethical practice throughout. Out of stock items. Advice after order was already placed and card charged. Items received were nothing like on the picture or description on the website. Poor fabric and finishes, some not cotton or of seasonal relevance as advertised. Return: at your own expense, followed their instructions to the dot, paying $150 SGD of the large order I have placed, returning nearly every item back, all with tags, in original packaging and within the time frame" - received by the company claiming "three items are missing" without any more explanation, no name of the item, no itemized charges. Not answering in a professional and formal manner, even after the complaint. Never received a statement in any form, pdf or in email complete with itemization of received items and allegedly missing items.

I have provided shipment receipt as requested for them to verify "the weight of the parcel" instead. Initially advised return amount not honored, worded "as agreed by you," a lie as I did not agree to the deductions which they failed to acknowledge before I raised questions. It puts me in a disadvantaged position, treating my every effort to comply in an unfair way. Uncharacteristically I was asked to verify my identity due to their highlighted "risk of fraud" after I placed my order. I was requested to provide proof of ID and address, which I did without a problem acknowledging the enhanced measures. Very disappointed and would never recommend buying from this company to anyone. I will be pursuing it further to get a full refund and a compensation.

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Verified Reviewer Verified Buyer
Original review: Nov. 19, 2017

I knew my order (without tracking) would take about 20 days, but 36 days is a bit long, but then I saw why, came China, on a boat I guess? Not only was the shipment incomplete and incorrect, and I tried to use their customer service guidelines to correct and complain, I cannot locate a phone number to actually talk to someone... Guess I will have to cancel the credit card charge to get their attention. I should have read the reviews first.

Verified Reviewer Verified Buyer
Original review: Nov. 14, 2017

The ordeal started after not receiving the package within the 14 days shipping I had paid for (they apparently never honor this so don’t waste your money). After logging a ticket, they replied by stating it would take up to 38-40 days for the package to arrive not the 14 days selected at check out. Additional communication with customer service would just net a canned response without answering any of my questions.

After the 40+ days elapsed and the package not yet received they said they’d provide a refund based on the fact that the delivery company stated the package was not delivered, but, this would only be done after the package was received at their end. Fast forward another 2 months, refund has not occurred yet so I had to submit yet another ticket.

This time they stated that it had been too long since the item was shipped for them to provide a refund unless I could provide proof. They didn’t even refer to their previous communication stating they would process a refund. I then went ahead and provided the proof and again they stated the refund would be approved once the package was received at their end. I’ve now decided to open this ticket as others need to be aware of these issues.

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Verified Reviewer Verified Buyer
Original review: Nov. 13, 2017

I ordered jazz shoes from LightInTheBox and one shoe is defective. I emailed their customer service and they said that I need to send the item back and I will have to pay for the fee. The amount of the shipping fee is 4 times the price of the item that I received. We are talking about a defective item here and it is not my fault that I received a damaged one. They should at least waive the fee or give me a return waybill because it is their fault. Please do not ever buy anything from this site or you will ended up having the same problem like mine.

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Verified Reviewer Verified Buyer
Original review: Nov. 4, 2017

I placed a large order at the end of September. The order was split into two shipments because most items were not in stock. The first shipment went out very quickly and I received it within the expedited shipping timeframe. The second order shipped a week or so later with a projected 2-4 days in transit to me. I checked the tracking number and it always said no information available. I opened a ticket a week and a half after the ship date to inquire as to where my package was and tell them that the tracking number said no information. After 2 days they responded. They basically said, "Oh sorry, we accidentally shipped postal service so it'll take a month or so". I replied that I was very unhappy and demanded a refund for the additional shipping cost. They provide this but gave it in the form of CREDITS ON THEIR WEBSITE. I was told to message them on Nov 1 if my package didn't arrive. Well, its 11/4 now.

I opened another ticket on Nov 1 and said the package was still MIA and said I wanted a refund. They asked me to wait another couple of days because their courier is very busy. If it didn't arrive by then, I would be given a refund via credit on their website. Pfffttt. I told them that I would be disputing the charge for the ENTIRE order with my credit card if the package didn't show up or if they didn't send a new order within a week, with expedited shipping. We'll see what they say but I've already started a dispute form with my bank!

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Verified Reviewer Verified Buyer
Original review: Nov. 1, 2017

I have order couple of pairs light up bottom shoes. One of the pairs wasn't light up and missing charger wire and both shoes are ripped off stitches. I paid for delivery and insurance. I contact them more than 12 times to solve the problem, finally I realized they don't want solve my issue and they don't want refund the money or exchange with new one. They want to send it back to China with my own expense. Already charged me additional 33 dollars to received my order by DHL. Please help me to solve this problem. Shoes for kids they are totally disappointed. For 52 dollars shoes so far I paid 115 dollars already I cannot spent anymore. Please save the consumer from these kind of fraud retailers.

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Verified Reviewer Verified Buyer
Original review: Nov. 1, 2017

This website is a TOTAL SCAM - DO NOT ORDER from it. I ordered our Halloween costumes from here in plenty of time. They did not arrive on "delivery on time" date. Tracking did not work. TOTAL SCAM. Inundated daily with emails... but no tracking? No phone number? DISGUSTING.

Verified Reviewer Verified Buyer
Original review: Oct. 30, 2017

I ordered 3 Xiaomi cameras in April of this year, they arrived in time. I set them up using the recommended app, went online work just fine but after updating they are no longer functioning. I contact the app's creator, which said I must contact the seller for help/support. I've been trying to contact them, but what's on their site doesn't get you through to anybody. Only to customer service in reference to shipping & other matters, that is not related to the issues/problems I am dealing with. I am very frustrated not being able to get through to anybody. Money lost, useless cameras, & seemly no support anywhere. There need to be a warning to consumers to beware before buying, so they could decided whether to buy or not.

Verified Reviewer Verified Buyer
Original review: Oct. 30, 2017

I ordered a riding jacket and a pair of glove last September 10 2017. I paid it via credit card. After I paid. Then they send me an email that one of my order, the jacket is out of stock and told me that they will refund my payment after 30 days. Now it has been more than 30 days and I haven't receive any refund yet. I have nothing to contact LightInTheBox.com now. They disabled the ticket link. BTW the ticket expired last September 21.

Verified Reviewer
Original review: Oct. 26, 2017

Ugh, I'm one of the poor saps that stupidly made a purchase on LightInTheBox. Thankfully, I'm only out $25, but it's still frustrating. Basically, I ordered a wig for Halloween and it never came. I paid for expedited shipping, but at day 40, I still haven't received anything. Around the 25 day mark, I emailed their customer service about the issue and they replied that international orders always take 40+ days (despite their advertised shipping times). I emailed them again about a refund and predictably, there's been no answer. Do not buy from this website - it's a scam.

Verified Reviewer Verified Buyer
Original review: Oct. 25, 2017

I will never order from this company again! Not only did it take 1 1/2 months to receive the dress I ordered, it was the wrong color. And... if you are a size 10 you should be ordering a size xxxL. Absolutely ridiculous. Order items made in the USA only. Boy, did I learn the hard way.

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Verified Reviewer Verified Buyer
Original review: Oct. 23, 2017

I ordered a pair of shoes back at the end of Sept, for my niece's homecoming dance that was back on Oct 7th. Ordered the shoes est 2 weeks before the dance, and I still have not received the dress shoes I bought and paid for! My niece was very upset, and so was I. It said it would take 5-8 days for shipping. Well like I said I still have not received my order! I received a confirmation and the item Id # and tried to track them several times and still kept getting same thing. Well now it shows me that I never even ordered anything! Would just like a refund if I could get a hold of someone at this supposed to be company!

Verified Reviewer Verified Buyer
Original review: Oct. 21, 2017

So I ordered on 27/09, the item has arrived today 21/11. That is 24 days for shipping. The package was not signed for, just delivered by ordinary post. I paid £10 for the package to arrive within 7 days, tracked, so not happy about that. At least arrived, it's in good condition although smaller than the measurements! But it just fits luckily... Probably I won't order from this company again as the post is deceptive.

Verified Reviewer Verified Buyer
Original review: Oct. 18, 2017

I ordered the Wedding Wraps Coats/Jackets 3/4-Length Sleeve Satin White Party/Evening T-shirt Open Front #00398826 for my daughter in a size 10 even though she is a size 8 and the jacket is too tight across the back and around the arms and she just can't wear it. I also ordered Wedding Wraps Coats/Jackets 3/4-Length Sleeve Satin white Wedding/Party/Evening/Casual T-shirt Clasp #00631948 in Ink Blue SIZE 16w. It is far too small. Doesn't even meet at the front to do up the clasp and it is made out of the taffeta not satin which also makes it the wrong color.

When I wrote to them they told me that they do not refund on made to order items but they did finally agree to after I sent them photos of the items which I have also included in this review. They gave me instructions on how to return the items and told me they would send a RMA code within 24 hrs but this took more correspondence to them and 12 days later they sent the RMA code to which I went to the post office and sent off the items back to them. 4 weeks later I still hadn't received the refund so I contacted them again after more correspondence they told me that they have not received the items and can't refund my money and have now closed the ticket again so I am out of pocket AUD$92.20 plus an extra $30.00 for the return postage and have no items.

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Verified Reviewer Verified Buyer
Original review: Oct. 15, 2017

I ordered 2 flower girl baskets on Sept 10th for my Oct 6th wedding thinking it will be plenty of time to receive the package before the wedding. I chose the Postal Expedited shipping method which states it will take 4-8 business days and I received a confirmation that it will be shipped by Sept 27th. However, I did not receive the package on time and to make matters worse, when I submitted a ticket as instructed online, it sends you an automated answer from supposedly "customer service" which now states my package will take up to 28 days and it will be delivered by Oct 13th.

Tracking system they provide also does NOT tell you where in the states or even in the country your package is but it only shows "it's in transition" who knows where. I submitted another ticket to file a complaint that I demanded a refund since it will not do me any good. I receive the product late and they falsely indicated the shipping process. Then, I finally received the package on October 12th but since I no longer needed the product, I didn't open it and went online again to submit a ticket to return the package.

Instructions online says it's simple to return but this sounds too good to be true. It's not just printing the UPS return package slip like other legitimate companies. Of course, customer service states you need to wait for "RMA" code which I have never heard of and I had to submit another ticket because again, they did not send the RMA code for me to return the package the next day.

Here I am filing complaint after complaint to receive my refund. I filed a complaint to BBB and this company is a complete scam to get money from the consumers and causing the whole return process to be extremely inconvenient and they delay the process to make sure you do not get your refund. There is no phone number and submitting a ticket to so-called "customer service" is not what you think and even though your issue doesn't get resolved, they close the ticket as "resolved."

I will do whatever in my power to make sure that everyone gets a message not to order from this company and continue to file complaints to make sure this company doesn't continue to scam people online. I will also file a complaint to FTC to look into this company who operates in China which makes it more complicated for any consumers ordering in the US to feel more frustrated. This company is making millions of dollars sending faulty products and scamming people out of money. I wished I had checked out the reviews before ordering online from this company!

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Verified Reviewer
Original review: Oct. 13, 2017

This less than honest does NOT provide and phone # allowing you to contact them. Some joker has posted online that he can provide a contact number if you send him $25.00. I ordered sandals and waited for over two months before receiving a package from Lightin which contained shoes that I had not ordered. I sent an email and also was able to find another email to use when there existed a problem. I never received a response from anyone. It has now been three months, I sent the information requested which included information on the sandals I had originally ordered. Still waiting for an answer. Told them to refund my purchase and I would return the crap shoes that had sent in error. DO NOT trust a thing they say and if you are determined to purchase something use paypal or a credit card. Paypal and credit card companies will protect your money. Wishing you good luck if you do order.

Verified Reviewer Verified Buyer
Original review: Oct. 12, 2017

I ordered shoes, arrived in time but shoes seems like made for dolls, it was piece of junk, as other customer wrote, the return was so complicated and confusing. I send as regular postage and waiting for refund. Do not buy from China.

Verified Reviewer Verified Buyer
Original review: Oct. 10, 2017

I purchased miscellaneous clothing items and a keyboard to the total value of €188.92 incl. shipping. When the items arrived, the order was split up and I had to pay additional delivery charges of €30 besides the VAT due to the company sending two separate shipments instead of one. Upon arrival the items 4 of the items were faulty to the tune of +-€120 incl VAT and excl the extra courier fees! Having to return these items at an additional cost of €70 tomorrow. This is a total of €130 (€60+€70) that I'm having to just throw away to the swines. And LightInTheBox.com has the audacity to ask me to send the items in their original two boxes!!! The Cheek of them!!! It’s more like ScamInTheBox. DO NOT BUY FROM THEM!!!

Verified Reviewer Verified Buyer
Original review: Oct. 9, 2017

I ordered a dress on LightInTheBox and it arrived with the material looking like a bed sheet. This was supposed to be my wedding dress. The size was wrong and the quality was shocking. I tried to return and they are giving me some crap that I ordered a made to order dress which I did NOT. I am out of pocket $170.00. Warning! Do not buy from this site they are rip offs.

Verified Reviewer
Original review: Oct. 3, 2017

Found company online. Ordered a couple of items one of which hasn't arrived. When trying to contact them about order it seems now have no orders. Can't get to customer services and now can't get into my account with them. It keeps coming up not the right password. Will never use again.

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Verified Reviewer Verified Buyer
Original review: Oct. 2, 2017

This company are a ** joke. Ordered 2 items on 6th September/despatched on the 7th according to the site order, after various emails back and forth (they always come with the same crap) delivery was 9-12 days that suddenly changed to 10-12 days. So after 24 plus days still no items. Then and only then did they offer a refund (even that was too much for them, had to wait for them to contact their admin office to start a refund - crap). Now after several more emails I have now been informed I will receive my items on the 1/11/2017... unreal. All that time from China. LMAO.

I've recently placed orders on eBay from China. Arrived within a week or two, oh and incidentally on my order sheet from their website my order date has also changed from 6th September to the 27th September... how these morons are still in business is amazing. Also the tracking system... well what tracking system... it never works, my goods are still in China and have been since order date (original order date).

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Verified Reviewer Verified Buyer
Original review: Oct. 1, 2017

I purchased three pairs of shoes from the company. After trying on the shoes, I decided to return them all. The website was extremely confusing and sent me in circles over and over around the return. There was no number to call and speak to a person, and the customer service site was extremely confusing and unhelpful. This felt as if it was intentional to prevent people from being able to make returns. I absolutely would not suggest purchasing anything from this company. Had I known about their poor customer service I would not have purchased from them myself.

LightInTheBox.com Company Information

Company Name:
LightInTheBox.com
Website:
www.lightinthebox.com