About Heartland America
Overall Satisfaction Rating
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I have made a few purchases over the last year. The price and quality seem good, and they shipped out promptly. The call center answers the phone and tend to be quite friendly and helpful. Not sure what has happened in the past, but pretty happy with the service I have received. Keep up the good work!
They charged my husband's credit card with a membership fee even though he had never agreed to membership. They do not answer the phone and have yet to reply to my message. I believe that in past years they have also charged unauthorized membership fees.
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I saw in an article that Heartland America had a new CEO Kendra Reichenau, who in an article talked about her love for the customer, so I decided to write her an email and see if that were really true. Within an hour and half of sending her an email she responded and left her personal cell phone number. She really put her money where her mouth is and took care of this problem over and above what I expected. She is really trying to turn that company around one customer at a time. I have confidence in a company now that I never did. I would buy from them knowing she is at the helm.
Do not buy from this company. They use deceptive advertising, then hide behind their "vendor". They ripped my uncle off who is 91 years old, a retired US Air force Master Sergeant, over a $300 computer. He has not been outside since covid started and his only connection to the outside world is his email. He ordered a computer from Heartland because he said in the past they were a good company, not anymore. The computer he received has an unlicensed copy of Windows 10, so much dust and dirt in the fan it was barely running and this was suppose to be "renewed". Then they claimed he must have been confused and am mistaking an old computer for the one they sent him. He doesn't have an old computer. We filed with the BBB but they did nothing, they are a joke too. Very disappointed.
I purchased several items from Heartland, Cordless Thermometer, Face Shields, etc., and in-fact paid extra for priority shipping. After waiting weeks, I contacted their organization only to get placed on hold 3 times, and when I finally spoke to a person I only got the run-around. Further in checking my charges, they double charged my credit card for the items I never received. This is my second and last order ever to them. Their products are junk and of poor quality and customer service is horrible. Lastly, what is stated in their catalog is not often what you will receive. Beware!!
I purchased a Boytone stereo system from them thru a flyer received in the mail. Shipping was fairly quick at about 12 days after ordering. The item was packed well. Upon setting the system I found one speaker will not work immediately upon turning the stereo on! It was broke before I plugged the unit in for the first time. I called their customer service after looking at a search via Google. I had sent them four messages via their web site "contact us" and after five days No one contacted me. When finally speaking to a customer service rep, they were very rude. The guy I spoke to was very short...sounded angry in fact after each question I asked. Now he tells me the stereo was shipped directly from the manufacturer and I had to call them first for warranty! What!
Called the manufacturer...They gave me a runaround. Now I have to call the seller back....Heartland America to get some invoice number that was t on my receipt. Call them...more runaround. Get some information for the manufacturer. Call them again....They tell me to send it back to them....AT MY OWN EXPENSE MIND YOU! I raise hell about it with three people at Boytone. Long story short....don't even think about buying their cheap...China made **! I got two other items with the stereo order. All cheap China made items. Still no stereo returned two weeks later. We'll see where this goes...I learned to stay away from Heartland America or should be called "Cheap China Made America!"
When I called to ask why my order still had not arrived, the customer service supervisor refused to track the shipping information and said all their orders to Chicago were "delayed or returned due to the riots." I live three counties and 50 miles away from Chicago - no riots here. I eventually received the order but returned it due to poor quality. It has been over three weeks and Heartland still has not refunded my money or credited my account. All of my paperwork was correct, including copies of documentation from UPS and notes from the customer service phone call. I can not speak to the quality of their items, but their service is astonishingly poor. I will not order from them in the future.
I ordered a Greenhouse 10 days ago, they are saying that they deliver in 5-7 days. I placed the order Saturday 6/6/2020. I still didn't get even the tracking number. I called many times their Customer service, they take forever to answer (if you are whiling to order from Heartlandamerica.com expect to waste a lot of time+money. In addition they keep on telling me that, "We will send you an email" but I'm still waiting for the tracking number to show up. Very unsatisfied. Thank you for wasting my time and money!!!!
Order date was 1/21/20 - antenna was guaranteed to work on an old tv and required no additional accessories. Cost. $24.99 + tax, shipping, & order processing = total $34.73. Antenna would not work. BTW, the tv works fine when linked to my provider. Returned to HA (they rec’d. 2/10) at my cost - USPS$8.25. They have an in house policy/process to delay handling returns for refund and a return processing fee of $2.95. My total cost to buy and return a DEFECTIVE product was $46.23. Their credit of $23.54 was received 3/9 - taking nearly a month - given their so-called “process”. Overall, my net cost (loss in their “process”) was $22.69. This is just one of two purchases, both defective. Who needs it???
Purchased a heater from them. Did not receive the product shown on their site. The enclosed remote was not the same as in the instruction book. Mind you they used KPT_1502S for all literature. I requested a pre-paid return label from them. Let me see if they make good.
On July 22, Heartland received my return of a dash camera which had a defective suction cup for mounting the camera to the windshield. It is now August 29, and still my refund is "In Process". I paid $24.99 plus tax for the unit and paid the USPS $8.20 to return it. I would strongly recommend that this company be avoided due to their poor (and possibly dishonest) response to requests for refunds.
Heartland America Company Information
- Company Name:
- Heartland America
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