FTD Reviews

Placed an order 3 days before the funeral service. Got an e-mail confirmation of my order with a second e-mail confirming the delivery. Thought all went well until I get a 3rd e-mail stating they couldn't find a florist to handle my order. Received this e-mail several hours AFTER the service ended leaving me no chance to try and find an alternate way to pay my respects. Will never use FTD again.

Ordered same-day flower delivery for an important occasion at around 11:30 am and received email confirmation. Website indicated 2:00 pm cutoff for same-day. Received a call from FTD about 2:15 pm saying they would NOT deliver that day because the ONE florist they use in the delivery area had a 10:00 am cutoff for same-day delivery (???). Was too late to order elsewhere. This was not some small town but a metropolitan area of around 1 million people with probably 100+ florists in the area. Customer service apologetic but not HELPFUL, except to say that 2:00 pm doesn't always mean 2:00 pm. Recommend going elsewhere.

My flowers were not delivered on the correct date that I asked for. I had to call customer service four times to actually understand when my flowers were going to be delivered. One of the girls on the phone was quite rude with me saying "I'm not going to repeat myself, I've told you already what's going to happen". They told me they would upgrade my flowers but I never received written proof of this. The flowers ended up being delivered but was not like the picture online in my opinion. Very expensive for what the service is. It was stressful when It should have been an exciting time to send a gift.

We placed an order recently, paid over $90 for it, but received only about half of the quantity of flowers pictured, packed in with greenery in a kind of ugly grandma vase. It was no means as grandiose as described or pictured on FTD.com. Also, we have sent several emails with our order number to FTD customer service custserv@ftd.com however they have not issued a response other than an autoreply saying they're forwarding it to the appropriate dept. We had initially asked for a 50% refund because they did send "some" flowers, but now we are asking for a full refund since they are also ignoring us.

I ordered a beautiful SAME DAY delivery sympathy arrangement for a death in the family on TUESDAY 9:00 a.m. On a trip out of town THURSDAY, I checked emails when I arrived at my destination, to find one from FTD which had come in earlier that morning (9:19 a.m.) which stated there had been a delay of delivery, to please contact them for alternate arrangements. The email also stated they had attempted to reach me by phone. Never happened.

About ten days ago I ordered flowers for my friend's birthday and although I mentioned the delivery date (19th of July which is in my receipt too) they delivered it one week earlier and spoiled my surprise! Moreover there was a balloon with the flowers which I even hadn't ordered and the flowers didn't look like the Muse™ Bouquet which I spent at least one hour to choose from their website to make my friend happy! I felt very disappointed and I emailed the customer service but I received an automatic reply thanking me for my feedback and it's been a week that no one has contacted me from this company to explain. I even don't have a proper order number as the order number in the subject of the receipt email is different with what is written in the email content! Email subject: **. Email content: **. How can we trust you after this?

Terrible experience with FTD!! I purchased a Groupon. The voucher did not work, now neither Groupon is answering nor FTD, when I try to follow-up. I called FTD, spoke to this women who took my details to complete the purchase via phone and totaled it to 70$ when it was originally a total of 35 inclusive of taxes. She said there was an additional service charge that did not even show up when I checked out in the first place.

I do not normally reach out and complain about businesses, however, I ordered for my elderly parents to send flowers to their sister’s funeral. They could not fly and make the trip so we ordered flowers on their behalf. I have ordered from online company before and have been satisfied… Until this order. This order looked pitiful, droopy flowers, droopy babies breath and to top it off the basket was falling apart. This arrangement was nothing like what we were ordering with the online picture in mind. Now, I understand that the order would not look exactly like the online picture, that never happens, however, like I said… My orders in the past have been fine/acceptable but this order looks like a 5 year old put it together at the last minute. Won't be purchasing in the future unless this company makes it right.

I placed an order on Friday for delivery on Monday. After no mention of receiving the flower from the recipient, I called customer services. I spoken to numerous agents and they all say the same thing. “We know how important this is to you.” It’s Wednesday and the arrangement has yet to be delivered. You can spend your money elsewhere and get better service and timely service. Don’t settle for anything than what you paid for when you spend your hard earned money.

I ordered flowers online for a funeral on a Thursday. The only day for the viewing was Friday morning. I had received a confirmation email that morning that they would be sent. I received an email at 10:10 Friday EVENING that the flowers I selected were unavailable, to please contact them to make a substitution. The woman was already 6 feet under at this point, a substitution delivery at a later date was clearly impossible. Now the family has absolutely NO idea that I was thinking of them on their worst day. I am appalled.

I ordered a bouquet and received one about half the size of what is pictured online. And I was charged $91 for this scam! For instance, the picture clearly showed 10 roses - the bouquet I received had 4. I will never buy here again and would advise anyone to spend their money elsewhere.

My husband ordered a bouquet for our anniversary in July 1st. In spite of the email confirming they were in the way - they never arrived. Using the quick help button he sent a query. Two days later and no reply. Customer service was called and offered to get us flowers on July 8th. Really, FTD? He waited for a supervisor who offered nothing additional. I had used FTD for a delivery on a non-holiday for my Mother’s birthday in February in Arizona. They did not deliver in spite of a similar email saying they were on the way. When they did arrive the next day - flowers were DOA. Horrible service, horrible flowers. With multiple providers as competitions FTD is no longer an acronym you can count on.

I ordered (#**) the Sunlit Days floral arrangement online eight days ago and was delivered an arrangement that was not what I paid for. I sent two emails to customer service last Tuesday and Thursday with a photo of the incorrect arrangement that was delivered and I have heard nothing from both emails. After four days of waiting, I phoned customer service on Friday and spoke with someone who barely spoke English. All he did was continually apologize for the error but not solve my problem. The gentleman stated he had no knowledge of the two emails I sent, the phone and email systems are independent of one another. The service rep also said the company has a substitution policy when the arrangement you order is not available. In reading the policy it states, the item substituted would be of equal or greater value. The Hello Sunshine arrangement sent was of lesser value based on the FTD website.

Everything was good. Nice arrangement of flowers. Ordered online. Delivered on time. My mother in law loved them. Price was ok. It would be great if Walmart would start delivering. To be able to walk in a Walmart and see what you can get would be great.

I placed an online order with FTD at 11:30 a.m. on a Thursday when I learned a business partner's last day was the next day, Friday. Online they offered same day service for an additional cost of $4.99 which seemed reasonable. At 7:30 p.m. that evening I received a phone call from FTD stating that they could not acquire a florist for the delivery. For this problem, they offered to add additional flowers to the vase and have it delivered the next day. I asked them to be certain to deliver the flowers by 2:00 p.m. as I knew she would be leaving the office, on her last day, by that time.

What I experience, I hope nobody else has to. This is a warning to make sure FTD complete your order in a timely fashion. My best friend's mother died. Her mom was like a second mom to me. I wasn't able to attend the funeral, therefore, I wanted to show my respect by sending flowers. The funeral was on a Wednesday morning. I went online Monday to FTD Flowers service knowing and believing that my order will be complete. Because it is NOT a mom and pop type of business... so I thought.

I placed an order for a birthday bouquet 3 weeks before the day. I received an e-mail a day or 2 later saying that "a local florist" had received my order and was processing it. Silly me, I thought I would get an e-mail telling me when my order was delivered but I never did. I keep checking back with customer service and all I get is the same message about my order being processed.

I am very disappointed in the size of the purchase I placed for a sympathy flower arrangement! It was the smallest flower display for the amount of money I spent on them. Never Ever again! Such a disappointment. It was quite the embarrassment as well knowing that these were meant for a loved one whom meant the world to me, whose family I wanted to honor with a nice arrangement and to only be extremely disappointed. How thoughtless and inconsiderate of FTD. RIP OFFS!

I ordered my mother a dozen chocolate covered strawberries for her birthday, they were delivered on time but they were melted and rotten. Absolutely unacceptable. I have never had an issue with them in the past. Now this has left a sour taste in my mouth for the company.

Three stars because they resolved the issue and I am now satisfied. However, FTD charges fees, etc. and you do not know until AFTER the order is placed (assuming you get an email confirmation, as I did). Here is the fact. I placed an order (thinking I was getting a nice discount). It wasn't until the email confirmation was received that I noticed the extravagant fees. I had to fight to get money off. It wasn't until I told them I was going to go on every review site and report how they do business. After that, the issue was resolved. I am happy now, but I had to fight them on this - and I am in the right - not looking for anything. I don't like being scammed.

Well the time has come. It is time to put FTD on blast. As some of you will remember, my uncle passed a few weeks ago and as it generally done, we sent flowers. We spent quite a bit of time picking them out. We chose a specific color, a specific arrangement. What we received was neither the color or the arrangement we chose. When you feel the need to send flowers and they think you are not going to be there to see what they are providing....do not choose FTD. I attempted to contact them twice, once from my email and once from my mother's. Not only did we not receive any type of response Other than excessive sales emails, I attempted to use their chat option, but of course that wasn’t working.

I ordered 100.00 PURPLE flower arrangement for my husband for Father's day. I understand the "substitute" policy for seasonal but NO purple only greenery. I'm in disbelief! Shame on you FTD! (** To Day is obviously what FTD stands for!)

I cannot even begin to express my unhappiness with FTD. I paid a somewhat exorbitant fee to have same-day delivery and the flowers were not received. There was no attempt to rectify the situation or even to take responsibility. You would be well advised to find another company for flowers, in my opinion.

Unfortunately, I had a very poor experience with FTD. I ordered a flower arrangement as a thank you gift for an employee. I ordered early Friday morning and paid an extra $30 for a Saturday delivery. My ordered total was nearly $100 so, even with the silly extra $30, I expected a lovely arrangement. I had signed up for email updates so I would know when it was delivered. Well, Saturday came and went even though the online update said delivery would be by noon. I assumed they didn't offer Sunday delivery, I was right. By Monday, I figured they'd be nearly dead. No delivery on Monday either. I cancelled the order even though the agent "assured" me they would be delivered by Tuesday afternoon. What would be delivered?? Dead flowers?? No thanks. Yes, they cancelled the order but guess what my employee received Tuesday afternoon? Yup - a box of dead flowers. Never again, FTD.

To say my experience with FTD flowers was disappointing would be an understatement. I ordered flowers for my sister’s graduation on 6/7/19 and they were not delivered. The following Sunday, on 6/9/19, I called the customer service line to follow-up on my order and the women at the call center rudely hung-up on me mid-call. I called a second time and FTD Flowers promised to get the flowers delivered on Monday, 6/10/19, and again they were not delivered, a real shocker. I ended up calling and canceling my order after all of this which took approximately 30 seconds unlike the days I waited for the flowers to get delivered.

I ordered two orders of 18 roses each with vase for two mothers on Mother's Day. The flowers arrived on time but were brown. My mothers sent me pictures of the brown flowers. I called FTD and their phone lines do not go to a call center, they just end. I emailed them twice about the problem, included the photos, and received no response. I contacted them through PayPal's claim process and no response. Escalating it through PayPal. I paid $130 dollars for crappy flowers. Their website claims satisfaction guaranteed and they are not living up to that statement.

Worst customer service experience I’ve absolutely ever had. Will NEVER purchase here again. I’ve contacted them FIVE + TIMES WITH NO RESPONSES. (I tried calling, but I couldn’t understand the person I was speaking to so ultimately gave up after several attempts.) It’s just absolutely absurd, rude, unprofessional and I’m beyond upset. This doesn’t even BEGIN to go into why I tried contacting customer service in the first place! Basically - (what I believe now is) FTD’s incredibly shady way to scam people out of more money than what appears on the site and cart balance... After checking out using my credit card and viewing a receipt with one price, I got charged significantly more and emailed a completely DIFFERENT receipt later - so make sure to pay close attention. Do not purchase from here. It was the worst decision for me.

Ordered an arrangement for the funeral of my best friend's boyfriend. They took my payment & sent me a confirmation email. I figured everything was taken care of. Received an email 3 days later asking for a family member's address so they can complete the order. I called the number & found out nothing has been sent! The lady on the other end of the line seemed extremely apathetic & just going over the motions. You guys dropped the ball, bad. I will NEVER use this company for ANYTHING & will be sure to let everyone I know, know about my experience!

I’ve ordered a few times with no issues. My recent experience was atrocious and will never be bringing my business back to FTD. I ordered a Mother’s Day arrangement. Used a Groupon and that’s where it started going downhill. The site kept giving me an error on checkout. Ordered over the phone instead which took a half hour. Flowers did not arrive, spent a half hour rescheduling them. Received an email stating they were delivered, however they were not. Spent another half hour rescheduling them. They were not delivered yet again.

Ordered a same day guaranteed flower arrangement for delivery on Tuesday. Got a call and VM from FTD at about noon. They said first florist called back and advised they would not be able to do the order and did I want to see if a second one could. Had to clock out work and make a 35 minute call only to be told that delivery was impossible (was only 12:30) but they could do it the next day. I reluctantly agreed since the message was time sensitive.

I received a call at 2pm on 5/25 informing me that the flower basket I ordered to be delivered to a 19 year old girl's wake on 5/24 was never delivered!! Nor was it delivered to her funeral at 10am 5/25! If I was notified in a timely manner I may have been able to make arrangements elsewhere. Instead unbeknownst to me I was embarrassed and mortified!! So I absolutely would not only never recommend this company but would go out of my way to warn others away from their company! Furthermore, there was no suitable apology or attempt to make things right!

The first thing is their website, it is confusing or hard to understand. Second was the fact that they would not deliver on the Monday that I wanted. Then I had trouble communicating with them a new date for delivery. But on a lighter side the flowers were (orchid) perfect. Received well by the recipient. An average performance at best!

My son ordered the flowers from Grand Rapids, Michigan, he told me the flowers were going to be delivered today on Monday, May 13th. I had to call him yesterday Tuesday, May 14th that the flowers were never delivered. It is now Wednesday and still flowers delivery.

I had the worst experience with these people. I paid 180$ for a bouquet for my mother’s birthday and they brought me such a CRAPPY looking one that didn’t match the one on the website AT ALL. I was so ** disappointed, good thing my mom didn’t know how the original looked like. Besides that, they took so long to deliver. I called like 5 times throughout the day because I couldn’t keep my mom home any longer because she had to go to her birthday dinner which was at 7 PM!!!! And customer service people kept giving me different times on delivery. I was so pissed and frustrated. I will never NEVER order from them again. The worst. And a cherry on top was them leaving the bouquet at the door, which they said THEY WILL NOT DO BECAUSE THE FLOWERS WOULD GO BAD. And guess what? They did. So before you order, make sure you clear up your schedule for the whole day so you can wait for their ** flowers.

Flowers were delivered 2 day later than promised and most were wilted and petals falling off. Customer service was horrible to deal with. My money was refunded but that does not atone for the lousy service and product.

A close friend passed away and my family wanted to send flowers for the services. I chose a lovely stargazer Lilly - one with lots of Red carnations. The arrangement that was delivered had the Lillies but the rest of the flowers were substitutions that I was never even consulted about. It ended being a pink floral arrangement instead of a red one which was important to the family. I have used this company in the past and have had issues with them not being able to create what they promised. I highly recommend not trusting them for something important like a funeral EVER.

In April, I purchased a green plant from FTD. The plant was not as described online and was almost dead when it arrived. I contacted FTD and they sent a replacement plant. The second plant was a little better, but it had no moss and did not shine. Needless to say, the second plant is on the way to the garbage. I will not use this service again.

My wife was visiting a beach house in Florida over Mother's Day. I ordered flowers from FTD, 2 dozen roses, to be delivered as soon after Mother's Day as possible. They did not arrive. I did receive a delivery confirmation via UPS, but nothing was ever actually delivered. This doesn't seem like it would be FTD's fault, but as they are technically the shipper I had to go through FTD to get resolution. It took a while, but they got back to me with a solution about a week later. They just sent another 2 dozen roses to the same address.

Since I have used flower delivery services in the past, I often receive coupons or special codes toward another purchase. These incentives and the quality of the flowers (the arrangements actually look like the pictured display) and the promptness of service have made me a satisfied return customer.

FTD had a great selection of flowers which were reasonably price, I was able to get them delivered to my home exactly when I needed them. Excellent communication from FTD about when they were shipped, delivered and how to track them.

On February 14, 2019, FTD had one simple task and that was to deliver flowers to my address on Valentine's Day. Instead I receive a call the next day (15) asking if I loved the flowers and I responded "What Flowers"? Needless to say my brother found the big brown box lying out next to our tool shed in wet mud (it had rained), which is nowhere close to my front porch/door. Had my brother not pulled in that day the box would not have been seen. I'm aware FTD and FedEx should have been held responsible. By the way, they were not being delivered to me but to my 82 yr old mother who believe it or not needed those roses to lift her spirits because her son (a different brother) had just passed away that morning Feb.15, 2019. When I hear someone complain about flowers I'm reminded of that awful day and hella ** service (I apologize for my profanity).

5-12-19 Places order for next day delivery. Charged $72.75. 5-13 Rec’d email saying it was delivered. 5-15 My mother said she didn’t receive them. Replied to FTD’s email saying they weren’t delivered. 5-17. Emailed again because there was no response, inquiring about the non delivery. 5-19 Called customer service. Said it would be delivered next day. 5-21 Still nothing. Called FTD customer service number twice. Twice disconnected. Emailed asking for refund. Waiting on response.

I ordered flowers for Mother's Day through FTD and received confirmation that they had arrived on time, but my mom never got her flowers. She lives over a thousand miles away in El Paso and was devastated by the thought that her children hadn't remembered her on Mother's Day. I emailed customer service as soon as I found out what had happened and it's been almost six days with no response from them. I lost $98 with this company.

Placed an order for a funeral. They confirmed delivery but failed to fulfill the order due to reasons they could not explain. They then failed 2 more times to deliver as promised to an alternate address. Spoke to a Manager after getting very upset and the manager guaranteed me immediate delivery, which did not happen. She also promised she would keep me posted of the progress and She did not. After the family called me to say the flowers had not arrived, I called again and a customer service rep, said, "Sorry we could not deliver." Again I was not given an update as promised and I had to call them to find out. This rep then wrote me a message making false statements. I asked for the name of the florist and she refused to provide it to me based on company policy which leads me to believe FTD has major internal issues. FTD is overpriced and have terrible service.

My flowers arrive on time and in great condition. Everything that I order was included, the vases and the note. Great service and prices. Great employee and best agents.

If I could give it negative stars I would. Last Wednesday I place an order for flowers to be delivered to a business for Friday, the flower didn't arrive until after 6 when the business was closed. (Their fine print says for business locations the delivery would be between 9-5. That was a lie.) The delivery guy texted me and said they would be delivered on Monday, and the flowers never came. I've tried to call the customer service rep but they don't understand what I'm saying and have to repeat myself multiple times, and line kept disconnecting. This is unacceptable and disappointing. I will not be ordering flowers from this place again, I lost about $100.

They died in four days of delivery after ordering two dozen roses. It’s not the first time. Flowers aren’t anywhere near the value they used to be and are a lot more costly. I’d rather go to the florist myself.

I ordered flowers for my wife on Mother’s Day to be delivered May 11 or May 12. I received a notice on May 11 that they were delivered. They never came. I called on May 11 and was assured they were being delivered. They weren’t. I called the next day and was assured they were being delivered on May 12. They were not. I called on May 13 and asked for a refund. The representative said I would get one. I still have not. I have sent many emails and gotten no response. I will now open up a dispute through PayPal.

I ordered flowers for my wife and mother for Mother's Day. The arrangements didn't look like the ones pictured online. I spoke to a rep on the phone and was promised a correction with a follow up email. After never receiving anything I sent an email and still no response. Then I received a customer satisfaction survey so I explained what had happened for a third time. I still haven't received a response. After spending $180.00 for the flowers and getting something I could have gotten at a grocery store for half that I'll never use FTD again.

I wish I could put a picture here to show the comparison between the beautiful plush bouquet I ordered and paid extra for and the actual bouquet of yard weeds my mother received for mother's day from FTD. Third time they have done this. Never again. Sent an email and replied to their survey, never heard back.

It has been awhile since I ordered flowers from FTD but when I did they came through. The flowers were nice and the customer service was fairly friendly. The price was reasonable. I would recommend to my friends and family.

On May 17, 2019 I ordered flowers online. I received an email later that day that they were delivered, however recipient never received said flowers. Customer service was unable to help or offer a credit.

I placed my order online for flowers to be delivered to my mom for Mother's Day. FTD emailed a confirmation of delivery. Mom's says she didn't get it. I called; FTD said they'd send again with an upgrade. That didn't arrive either. I called again; I was told I'd called too early and needed to call again. Bottom line: FTD disappointed me and my mother, and now they're not providing a refund for services/goods not delivered. I guess they think since they sent a confirmation email that I should accept the arrangement was delivered. Proves you cannot trust these guys.

Disappointed. They delivered my Mother's Day flowers on a Tuesday and the arrangement was almost dead and just overall nothing what my kids purchased. We wouldn't order from them again. My daughter called and they didn't attempt to rectify the problem.

I ordered a bouquet for Mother's Day to be delivered on Sunday. Called the recipient and she hadn't received it. Called customer service (had a hard time understanding her) and she said that a florist shop in San Diego was contacted to deliver the flowers (the recipient lives in Idaho). She asked me if I still wanted delivery and I told her yes. She was calling a florist shop in Idaho to deliver Monday. Called the recipient Monday night and she hadn't received them. I called FTD to ask for a refund. My Discover card shows a charge, a credit and another charge. I'll be waiting for the credit for the second charge to show up. Never again....

I received absolutely beautiful flowers, both times, for my 26th Wedding anniversary and Easter. They held their bloom for at least 3+ weeks! They had long stems, so they could be cut a few times if needed, the colors were absolutely amazing. :) I received beautiful Tulips for my anniversary and I received beautiful, colorful Lillies for our Easter celebration.

I ordered flowers for my partner's mother in Tucson on 10 May. We received a confirmation email and an email to say that the flowers would be delivered a day late - we were fine with this as we understand Mother’s Day is a busy time. However, five days after they were supposed to arrive I’ve received an email to say that bunch of flowers doesn’t exist and nothing has been delivered.

Unacceptable conduct for a business. I’m speechless about my experience and the utter lack of resolution and customer service! I ordered flowers for Mother’s Day and was guaranteed delivery on Sunday. On Saturday I received a phone call that the florist was overbooked and they were sending the order to another florist, but not to worry because it would still be delivered Sunday. Sunday comes, NO delivery. Monday I get an email saying the flowers were out for delivery. I was disappointed they were late, but understanding because of the busy holiday and glad she would finally receive them. GUESS WHAT? No delivery.

FTD dropped the ball on a flower delivery for my wife's birthday...ZERO communication from the company to tell me that my order was not being delivered. Even after the delivery date I chose online was avail and confirmed with my CC payment. Never again...I'll shop small and local from now on.

FTD charged me $90 for nonexistent flower arrangement. I ordered flowers using the https://www.ftd.com/ website on 10 May. Found a nice arrangement and card for my mother in Tucson. FTD would only commit to a delivery the day after Mother's day. I was OK with that. Here it is the evening of 15 May and the flowers were never delivered. No call or email saying we are sorry or even when the flowers might be delivered on a later date. Customer service took my order number, put me on hold for a few minutes only to come back and say they cannot reach the FTD florist in Tucson that was to do my order and she offered me a partial refund of 20% off my charge. No word if the flowers would ever be delivered other than a lame apology. Needless to say, I expect a full refund at this point. I am very disappointed in FTD.com and will be unlikely to order from them ever again.

Accidentally ordered 2 of the same order. In other words, one order was duplicated. I tried cancelling on of the orders. It was a grueling experience. They don’t get back to you. They don’t understand English. Finally, they delivered just one order, but...they charged for two orders. Unbelievable. Disputed charge with Citibank, as this was not right. And they charged $28.99 delivery fee for each order. Ridiculous!

Too little for far too much. In addition, giving a price and then adding a fee PLUS service and shipping is ludicrous. I will NEVER use them again. The old cliche is true: Do me once, shame on you; do me twice, shame on me!

I ordered birthday flowers 7 days in advance. 2 days they were to be delivered I get an email that they could deliver the flowers. I called and 5 times before a person said they could use another florist. 1 day before delivery, I get 2 emails. Email #1 says that the birthday flowers cannot be delivered tomorrow. Email #2 says that the cheer you up flowers I order someone else cannot be delivered! Never using FTD again. No customer Service!

I would give 0 starts if I could! I will NEVER recommend this company to anyone! I ordered flowers for my mom to be delivered on Mother's Day (order was placed 4 days before Mother's Day) and she just received them today (3 days after Mother's Day) and only after I spent 30 minutes EVERYDAY on the phone with the Customer Service department trying to figure out where they were! Ed on 5/12 at 6:30pm told me they were out for delivery and she would receive them by 8pm.

I placed an order online with FTD for a flower agreement to be sent prior to Mother’s Day. As indicated on the website due to the time frame of my order (2 day prior to Mother’s Day) the earliest my arrangement would arrive would be Tuesday of that week. On completion of my order the delivery date clearly stated delivery would occur on Tuesday the 14th. Tuesday came around, and as the day to an end no arrangement had been delivered. I made a call to customer service to check on the status of the order. I am told by a customer service rep that the order will go out tomorrow or the following day. False advertising as delivery date was given. I will never choose this company again. They did nothing to make this right other than to offer a refund. If you want a company that honors the delivery dates this is CERTAINLY not a company you want to deal with.

I ordered a mixed flower bouquet to be delivered to my mom before mother's day. It arrived on time, but the bouquet that was delivered was not what I ordered. The flowers that were delivered were not FTD quality. I could have purchased those flowers at the grocery store. I was so disappointed. I called customer service and they guaranteed that they would send the correct order at no additional cost. I received no confirmation, therefore I called a second time, no request to resend my order was made and the bouquet was no longer available for delivery. I was told I would get a full refund. A refund was processed for partial amount.

I never write review, but this was such a horrible experience that I have to. I ordered flowers for Mother’s day a week before. I got a call on Friday (the day before they were to be delivered) and was told they would have to reschedule delivery or cancel the order because they couldn’t fulfill it. I wasn’t given a reason why. Then the customer service rep told me I can order another bouquet to be delivered on Sunday, so I do that. My mom calls me at 6 pm on Monday telling me she never got flowers and to cancel the order. I was so angry! Customer service was so bad I would take me more time than it’s worth to write it out. After all this they don’t even offer anything to keep me as a customer. I will never use them again!

When I order from FTD, I'm usually dealing with a local florist so the quality depends on the store. Overall, I've had a good experience and can received a high quality product within hours of ordering.

My husband ordered flowers for me and spent $95. They were delivered to the building I work in after business hours and I never received them. They sent my husband a confirmation of delivery date and time. OF course no one in the building says they came. They could not tell me who they left them with or the florist that was used. This is terrible customer service. I will never order from FTD again. No way to track order is so barbaric. We have modern technology now. There should be some way to track a flower order.

Ordered the Deluxe Sweet Devotion bouquet to be delivered to my mother for Mother’s Day. Was never delivered. Tried getting in contact with FTD for an explanation, but their phone lines were jammed with what I imagine were similar complaints. Also sent an email to no avail. Very disappointing, will be seeking a refund at this stage as the entire point of the bouquet was missed. I’ve used FTD for special days numerous times before, but this experience will make me think twice before purchasing their services again, if I ever do.

I ordered flowers for my Mother for mother's day a month in advance with FTD floral for delivery on Friday May 10, 2019 and on that Friday I received a text message and a email that the flowers were delivered. Speaking to my mom on Mother's Day May 14, 2019 she had not received any flowers. Called immediately on Sunday and was guaranteed the flowers would be delivered that day. Monday evening May 13, 2019 still no flowers!! Called and they wanted to give me an upgrade but at this point I cancelled my order. Bad business, especially when they texted and emailed me that they had been delivered. How many customers have they done this to and the customer doesn't realized that the flowers were not delivered at all? Just discussed with this company!!

Received Mother’s Day flowers from my son. Small glass container with too many flowers. My son ask me to send picture of them. Turns out he ordered the delux version and I got the basic. No business name on the envelope. Not sure if he ever got his money back. Bad bad FTD.

I ordered flowers for my wife for Mother's day through FTD. They were never delivered. No call, no email, nothing. Just disappointment. I was on the phone for 10 minutes waiting for a representative. When she finally answered, she asked for my order number and said to hold. I sat on hold for another 15 minutes, and the representative came back to tell me the florist is ready to send the flowers on Thursday! What? I paid extra for the flower quality, extra for the delivery on mother's day and she thought I would be ok with having the flowers delivered after Mother's day? 30 minutes on the phone wasted on top of not doing their job. FTD is a complete joke. Unreliable waste of time. I will never use them again. It will now take them another 5-7 days to refund my money. Nice, they take your money and hold it for 2 weeks.

I ordered my 80 year old mother’s flowers on 5/6/19 to be delivered 5/10/19 for Mother’s Day. They were never delivered. I called FTD on 5/11/19 and they apologized and gave me a guarantee they would be delivered on Monday 5/13/19, (a day past mother’s Day). This morning 5/13/19, I received an email from FTD telling me that my flowers would be delivered today. However, no flower delivery. I once again called FTD and I told the customer service person on the phone today that these were supposed to be for Mother’s Day.

I ordered two arrangements for delivery for Mother's Day weekend. The first was never delivered to my mother and the florist insisted that it was delivered. I was at my parent's home until 9 pm, and unless it was delivered after that time, it was not received. The second arrangement was to be delivered for my mother-in-law's birthday. It was delivered three days late and the quality was terrible. It had been over watered and was shedding terribly. It did not live. These were supposed to be the highest quality plants. Very disappointed.

Looks like we are just another in a long line of disappointments today. We have been using FTD for a long time without incident. Family members have been impressed with everything delivered. Until now. I have rarely had such a poor support call. I am an incredibly patient man and I ended up getting so frustrated I was yelling at the support guy halfway through my second call.

This company was rated right under 1-800-Flowers so I figured I give them a try. The ordering process was easy, it's the delivery that I had a major problem with. I understand that Mother's Day is a busy day so flexibility for delivery between Saturday and Sunday was required; I was totally fine with that. Saturday early afternoon I received an email stating that the flowers had been delivered. I checked...they had not been. I was worried that maybe the delivery man brought them to the wrong house. I had to call customer service multiple times.

I ordered flowered to be delivered the day before or on Mother’s Day. I got an email saying they would be delivered yesterday and they weren’t! On top of that they were delivered on Mother’s Day at 7:40 pm. The flowers were nothing like the ones I ordered and I paid more to get the nicest flowers. I have attached two pictures. The one it is supposed to look like and the one I received. Never order from this place ever.

I want a full refund. This had been the worst experience ever. I didn't even get a confirmation email of my order!! My mom received her order 4 days early, and was disappointed. I spent $132 dollars for a what looked like a $40 order my mom was sent & she was upset. This is unacceptable!! I contacted my credit card company for a refund. I can't express how upsetting this is.

I placed an order for Mother’s Day. I received an email on 5/11 early in the morning stating that the flowers were out for delivery. However, they were never delivered! I called on 5/12, was placed on hold while the rep “called the local florist.” He came back on the line and said that they didn’t answer and that I’d receive an update via email. After waiting two hours I made the mistake of calling back. The rep barely spoke English and kept on saying that he couldn’t understand me or answer my question! I called a third time and supposedly spoke to a supervisor. What a joke!! The so call supervisor reassured me that she would personally follow up on this order... blah, blah, blah... and still nothing.

A few days before mother's day I went to FTD's website to send my Mother Flowers for Mother's day. Picked them out, paid for them, thought all was well. Received an order conformation #** and was satisfied. Got another email saying the Flowers would be delivered on Saturday May 11th. Got another Email on Sat May 11th saying they were delivered! Spoke to my mother on Mother's day. She never received them.

I ordered flowers for Mother's Day to send to my fiance. Not only did they lie and say the flowers were delivered when they were not the customer service people told me that they can have the flowers resent out and guarentee delivery by Tuesday. If Mother's Day is on a Sunday why should she have to wait till Tuesday to receive flowers. Will never order with this company ever again! They are full of **!

NEVER will I be ordering from these guys again. I have ordered what I thought was a beautiful bouquet of flowers for my mother on Mother's Day, but little did I know, I would spend close to $100 on a basket full of weeds with a few flowers here and there. Not even close to what I ordered for her, and far from beautiful. I was almost in tears. My mother may not mean anything to you people, but she means the world to be me, and I expect that respect to give her the best like what I had got her.

I placed two orders on May 5th to be delivered May 11th. On May 10th I received a call telling me that one of the orders could not be filled because they were sold out but they could replace it with a different item unfortunately it wouldn’t arrive until several days after Mother’s Day. The second order wasn’t delivered on the 11th or the 12th, as of right now it shows it will be delivered by the end of the day on the 13th. Again this was an item for Mother’s Day. I have sent several messages and they have not replied. I have been a gold member since 2012 but this will be my last year as they are not dependable.

IT'S NOT really possible to know how a delivery went when you are ordering for a funeral that you are not going to be attending but there was no email confirmation from the company to say the delivery was made and I don't think I really liked that because I just didn't really know if it got delivered or not and for the extreme price of it, I think that should have been a service provided.

I ordered flowers to be delivered two days before Mother’s Day and on Mother’s Day it still hasn’t been delivered and they haven’t responded to two of my emails and when I called them the system keeps hanging up on me. However my credit card was charged promptly.

I ordered two bouquets of flowers over a month ago to arrive on Mother's Day for my sister and mother today. I was aware that the delivery was for the weekend and not a specific day as it is busy that time of year. I received an email on Saturday being told my flowers were being delivered that day. Neither bouquets arrived that Saturday. Sunday afternoon I decided to email in regards to my order. I was told it was out for delivery. I received confirmation that one of them was delivered.... but noticed the other was missing. Both were being delivered to my mother's house.

Ordered flowers to be delivered 2 days before mother's day. Flowers never arrived. 2 days of unanswered emails and phone calls. Finally spoke to someone with online chat. They could do nothing but give a refund. No flowers for my 88 year old mother. Nice job FTD. You are a joke.

On April 30th, I placed an order for a Mother’s Day arrangement to be sent to my elderly mother on Saturday, May 11th. I received an immediate confirmation email from FTD and another email from FTD the morning of May 11th stating that my order was scheduled to be delivered that day. At 9:00 p.m. on May 11th, I called FTD to check on delivery as I had not heard from my mother that the flowers had been received. The FTD agent assured me that the order had been delivered. This morning when I called my mother, no flowers had been delivered. I called FTD again and a different agent - Zairus- told me that they had not received confirmation from the local florist that the flowers had been delivered. I was told that he would “check with the florist if they were open today.” This is unacceptable. I am requesting that the delivery be made today... Find another local florist, if necessary... just right the wrong.

The services of FTD.com are the worst I have ever experienced. My wife was supposed to receive her flowers for Mothers’ Day at her business on Friday, May 10, 2019. When she came home from work, I asked if she got her flowers; her reply was “no”, even though I received a deceitful email from you that stated the flowers had been delivered. I then spent more than 1 hour on the phone with a customer service agent who could not speak or understand English very well. She gave me a 20% discount and guaranteed me that the flowers would be delivered yesterday, Saturday May 11, 2019, to our home (new address) and would follow up with an email.

I ordered my mother a beautiful arrangement to be delivered (guaranteed) on the Friday before Mother's Day. She lives in John Knox Village in Pompano Beach, Florida. I ordered it online on the FTD.com website 11 days prior to Mother's Day and I received an email confirmation with my order number. Well, Friday the order did not arrive, nor did it arrive Saturday, and now today is Sunday and it still has not arrived. I have called FTD customer service at least 5 times now since Friday.

My boyfriend ordered flowers to be delivered to me at work well in advance. He meant this to be a surprise for our anniversary. He said the delivery hours would fall between 9 to 5. He'd hope it get there before I left the office at 4 p.m. However, it did not so he had to ruin the surprise by telling me that he ordered flowers and asked me to see if it made it. I called the shipping department at my work and the front desk. They said nothing was received for me. My boyfriend called customer service at FTD and they reached out to the local florist. Of course they couldn't reach anyone cause apparently it was being delivered by the local florist.

I ordered a $100 bouquet last Wednesday to be delivered to my mother in law either yesterday or today for mother’s day. I received an email yesterday that it won’t be delivered until monday or tuesday! How can that be?! I am so upset. I called customer service 3 times. Each time I called the agent could barely speak English which was beyond frustrating. The first man knew I was upset, put me on hold and then said ok they will be delivered on Sunday. As you read in, you will see he lied to get me off the phone.

Sorry that I was persuaded by boyfriend to place my order with them. Ordered the better (believe it’s good, better, best) arrangement for my mom. I visited her today, less than 24 hours after FEDEX delivered - yes, FedEx, not a local florist, and the flowers are pathetic. Carnations were wilted and brown and other flowers and greenery definitely showed they were shipped. My suggestion would be to pick up and hand deliver (my preference) or use a different service that finds a local florist. Overpriced and poor quality. Won’t do it again! P.S. Boyfriend ordered the best for his mom. It was delivered from a local florist but it was ended up being the small arrangement. He got a full refund. I don’t want to hassle with it. Lesson learned.

I took a chance and ordered flowers for Mother's day for my mother from FTD. She was supposed to get the flowers today, the day before Mother’s Day. Well she never got them!! I got a shipping notification but it said it would be delivered Monday instead!! My mother’s health is not good and this just made things ten times worse. If I had known this company would flake I would have ordered from a more reliable company. You should be ashamed of your company FTD. Don’t make promises you can’t keep!! Worse customer service of my life!!

I have used FTD in the past and have had an okay experience with them. But after today's experience, I will never use them again. I ordered an arrangement for Mother's Day several days prior to ensure if there was any mix up, they would be there by the holiday. They were not delivered on the Thursday as arranged. When they weren't delivered on Friday, I contacted customer support via their website to track my order. It was at this point that everything went downhill. At approximately 6:30 AM, I received an email saying they are confirming a delay and contact customer service. It also stated that they tried to contact me by phone and could not reach me (this never happened). I spoke with an agent at the call center who gave me four different stories: The florist was unable to deliver on date requested; the arrangement selected isn't available; they did not have a florist in the area; the arrangement will be delivered on Monday.

McCarthy Florist in Chinchilla, Pa. They have the fastest service for delivery. The flowers are breathtaking every time and all my wife's deliveries. Pleasant knowledgeable staff and it's a local florist in town with 3 separate locations for convenience. Whether it's Mother's Day or a birthday or a holiday they're always up to date on the modern day vase or flower holder of your liking. They have very reasonable prices and definitely excellent flowers - fresh and with much aroma of beautiful smelling flowers.

I placed an expensive order for Mother's Day on Friday morning for same day delivery. I wanted to make sure my mom got the flowers on Friday so that she is able to enjoy them since I was unable to be there with her to celebrate her special day. This was a huge deal for us because we are extremely close and we have a Mother's Day tradition where I'd send her flowers and she would take pics of it all week from Friday to Friday. All day Friday I anxiously waited for her to tell me her flowers arrived and last night when at 9pm, they still weren't there, that I started to get upset and worried. Earlier today (Saturday) I received an email stating the flowers were going to arrive a day late. I was upset about it but didn't worry too much since it will get there today.

My mother called to let me know, never to do business with FTD again. I placed an order for Mother’s Day for her, that for whatever reason had to be delivered by carrier and not florist which was weird because I had it delivered by florist to her in the past... anyway she received my order and said the roses were brown could tell that maybe at one time they were pink. The greenery was flat and squashed. None of it would stand up just drooped over. And anything in that arrangement was 1/2 dead. Pretty embarrassing sending that to my mom!

Ordered flowers for delivery for Mother’s Day three days in advance, supposed to be delivered on Friday before Mother’s Day. I get notified late Saturday that because of sales volume, they rejected the order. Real nice - letting me know hours before Mother’s Day when I have no other options. Will never use again.

I purchased the EXQUISITE Best Day Bouquet for my mother as a Mother's Day gift and was completely devasted to see what was actually delivered to her!! From the flowers to the vase completely different!! It did not look worth $80 but more like $20 worth, I have pictures as proof! I immediately called Customer Support to complain about this matter and the response I was given was that if the florist does not have the exact flowers listed they will substitute it for something different. That is NOT okay! In this case where this actually happened it should have at least been communicated to me beforehand!

Ordered Flowers for my Mother in law for guaranteed delivery by Mother’s Day. Had originally chosen a much prettier arrangement but they couldn’t guarantee that they would arrive by Mother’s Day so I selected another. Received an email yesterday stating they weren’t able to deliver them by the guaranteed date. I called customer service, and was told they figured it out and flowers would be delivered today (Saturday May 11). Woke up this morning to an email stating they were out for delivery. Perfect!

I would give 0 stars if possible. Ordered Mother’s Day flowers to be delivered Friday. Friday passed with no delivery. I logged into my FTD account to check order status on Saturday. Hours later I was informed by email that the flowers could not be delivered due to high demand. When the flowers were ordered they were listed as available on the date and in the location requested. This is terrible customer service and I will choose another vendor in the future. FTD you have lost a customer.

I ordered flowers on Thursday to be delivered on Mothers day and received a call on Saturday saying that no one in the area has that arrangement. Why did it take so long to let me know? Now I have no way of getting my mom anything for mother's day since we live in another state. Thanks FTD. Happy Mother's Day.

My wife and I ordered a bouquet of flowers to be delivered to my mom for Mother's Day, and we selected flexible delivery Saturday (today) or Sunday since it's obviously going to be pretty busy tomorrow. We just got a call from "customer service" requesting a callback, and the person who answered barely spoke English. After an arduous series of questions to track down our order and a clear language barrier she finally informed us that our order was cancelled for some inexplicable reason. We requested to speak with a manager, and after several minutes on hold while reading the reviews here we decided it wasn't worth our time since it's clear they're getting a lot of these complaints and don't have a solution. To be fair, I've had similar experiences with other flower delivery companies. It seems none of them can get it right.

Order Mother's Day flowers through FTD online and no flowers were ever delivered leaving my son upset that his mom didn't get flowers. He wanted to see a delivery person giving the flowers to his mom. I have one upset son and no Mother's Day flowers. I will never use FTD online ever again. I am going back to 1-800-Flowers and ProFlowers which show up in a box but at least they show up.

The flowers were sent as a mother’s day Gift. The flowers received were sub par at best and wilted and were dying. Hardly flowers I would have sent to someone who just lost their mother themselves and was highly disappointed and saddened at what was received. The local florist used to deliver the flowers has had this type of issue in the past and I would never use this service again unless I could choose the florist myself.

NEVER use this flower service! I ordered flowers to be delivered to my mother several days prior to scheduled delivery. I received an email at 2:30 AM the morning of, stating that the florist could not fulfill my order. I tried calling customer service and the only option available was for the flowers to be delivered 2 days later. Absolutely horrible business model. Going to 1-800 FLOWERS from now on.

I ordered a $65 bouquet for my mother for Mother’s Day. The bouquet arrived in a box with wilted and brown flowers. My mom had to assemble the bouquet herself. It’s no bigger than a pack of flowers that could have been bought at Walmart. I am very disappointed in the quality and method of delivery. It should not be called a bouquet if it comes in a box for one to assemble. I could have done that myself for a lot cheaper.

I ordered flowers for my mother. Mother's Day. I received email stating delivery was completed, when it was not yet. Took a few more hours. I also had a huge quality issue. The flowers received were not 20" tall. We measured them. It was more like 13". And it was missing the balloon I paid for. It was such a small bouquet. Not the Exquisite Lavish & Grand size, the largest one I paid for. It was the cheapest sized ones sent. Very unsatisfied customer!

I got a confirmation that the flowers were delivered to the intended recipient but they never were. I don't know where the flowers are but somewhere there is a very expensive bouquet of roses rotting somewhere. Thanks for nothing FTD. Your customer service is not helpful at all either. I will never order from FTD again and will not recommend to anyone. Would give zero stars if I could.

Ordered 36 white roses for mother’s day, placed order 4/25/19. Delivery on 5/10/19 to home. We're home all day, no flowers, cust serv can’t get in touch with local florist, same thing happen last year. Can’t believe it? Check my account.

I placed an online order on May 3 for 2 different recipients to receive Mother's Day flowers. I opted for flexible delivery between May 10-12 knowing it is a busy holiday. On May 9 at 5:30pm I received a call to say that they will not be able to deliver 1 of my orders (in an urban area). After about a hour on the phone, I was told a substitution could be made and my mom's flowers could be delivered. A subequent email this morning still showed a scheduled delivery. Yet, 2 hours ago. I received an unable to deliver notice--this had nothing to do with the recipient's availability. Unacceptable customer service. Avoid this company...use another. I'm still on hold trying to resolve this issue.

I ordered 2 dozen chocolate covered strawberries for Mothers day. I had to change one part of my order and called customer service 3 times to be sure that my order was processed correctly. I was on the phone with customer service for maybe 1.5 hours just to change something that should've taken 2 minutes. Upon delivery, the chocolate covered strawberries were half broken and did not resemble any of the pictures that are advertised on the website. Please avoid at all costs.

I ordered the Simply Gorgeous bouquet for my mother for Mother's Day. Other than the vase, everything was different--type of flowers and colors. I understand their substitution policy, but the arrangement did not reflect the amount of money I spent. When I sent my mother a picture of what the arrangement was supposed to look like, she was very surprised. I am very disappointed.

I have never had such a bad experience before. The flowers that were delivered look nothing like those in the picture. I paid extra to get a fuller bouquet, and the flowers that were received were not only dead and wilting, but didn't contain most of the flowers pictured and some of the stems were broken when the vase was pulled out of the box. When I called customer service, an employee with broken English read from a script to review my options, and offered to deliver a different bouquet within 7 days to make things right. That was nice, but this $70 purchase was definitely a waste of my money to give my mom dead flowers for mother's day.

Nice when the flowers are actually delivered but have had flowers not make it. Rates don't seem any better than the specials that always seem to be running. Customer service can be a nightmare for an English speaker as reps have been difficult to understand.

Long story short..I mistakenly did not add my mothers apt # in the address and I literally called right after I got the order email to add the Apt # and they said I couldn't, this all happened within 6 minutes of placing the order.... So I canceled it and that's sucks because people make mistakes and I didn't think changing the adding and apt # would be so difficult for them...

FTD made it right, they refunded in full and game me a discount on a future order. Their response and resolution were extremely quick.

I placed an online order Monday for Delivery to a business Wednesday before 5pm. Delivery day was not a holiday and placing the order 2 days in advance should have been plenty of time. The florist attempted to deliver after 5pm when the business was closed. They left a message for my mom (the recipient) without saying who the flowers were for, what company they were calling from, what their name was, nor left a call back number. Very unprofessional. At the same time they are leaving a message for my mom, I get an email confirming delivery. This delivery was supposed to be a surprise and ended up a disaster after having to question my mom about why she hasn't said anything to me about the flowers. Come to find out they were never delivered.

I ordered flowers for Mother's Day and needed to change delivery date due to a family emergency. I emailed FTD a week in advance of delivery to try to change the delivery date - no response. I emailed 2 days later - no response. I finally called and they said the order was already being processed and there was nothing they could do and they couldn't find my emails (even though I have a record of it). Now my mother will be receiving dead flowers on her doorstep when she returns home from a family emergency. TERRIBLE CUSTOMER SERVICE. Spend a little more with a local florist that is more flexible and has better customer service.

Updated on 05/22/2019: My May 8th review does NOT have resolution in progress. The company does not respond any further than the initial public response so that it looks like they care. THEY ARE A SCAM! After their public response I have sent several more emails in the thread with not a single acknowledgement from them.

So I ordered flowers to be delivered today and when I called the first time they told me yes they have been delivered. Come to find out nothing was delivered. Surprise out the door and now I am told the florist that had the order cannot get to it so they are sending to another florist, in the mean time I'm not happy camper about the situation at all. Just do what you tell people.

I received an order confirmation for a $70 purchase of a floral arrangement to be delivered. If I hadn’t asked my sister if she received them a day after delivery date, I wouldn’t have known that they never were delivered. When I called, it took twice to get through to customer service rep. They tracked the order and told me the order wasn’t picked up by a florist because no one had the vase detailed in the description. My money was refunded promptly but I it’s bad practice to take money, send confirmation, and only refund after the customer figured out after the special event that the order wasn’t picked up. Sounds fraudulent to me. Not to mention, my sister never got the flowers and went the day believing no one acknowledged a significant career achievement she was being recognized for that day. Horrible.

I ordered from this website thinking that I was going to get the product that was shown on the Internet. Needless to say I was completely wrong. My in-laws had sent me a picture of what was delivered and it was completely different than what was shown. I contact it their customer service on their website and I have never gotten no response back. My advice would be shop elsewhere. I don’t think this company will pay attention to details.

I have been a longtime user of the FTD Gold Membership and have generally had a good experience, but today I have tried several times to place an order, while logged into my membership, that fulfills the agreement of the Program. When you first place the preliminary order there is no service charge, then when you navigate to the final place to actually place the order, the service charge (an extra 30.00 + tax) has appeared and, even though it says right on the page that I am logged in, there is nothing you can do to get the charge off as per the contract with this program.

I ordered an arrangement on May 3 to be delivered on May 6th. On the delivery details I asked for the delivery to be made before 2:00 pm. Called to get confirmation it had been delivered, was not delivered on May 6th. It is now 2:40 on May 7th and still have not received an email confirmation after being told I would receive one once the delivery was made today. So frustrating and will never use FTD again.

I have used multiple florist delivery services in the past. This was my first time using FTD as there was a promotion being advertised through my credit card that I wanted to take advantage of. I placed my order on Friday to be delivered on Tuesday and received a confirmation email that the company was working on my order. I received an update email the morning of the delivery date stating the item I chose was "unavailable at this time for delivery in your recipient's delivery area" and to call their customer service line ASAP. I called the number and the agent I spoke with needed me to repeat my order number 5 times before she understood and was able to look up my order. Then she told me that I needed to go online to choose a new item for delivery.

Too many hidden charges. 15% discount does not show up and not worth the cost for something that will die in a week give or take. For the cost it is less expensive to buy jewelry or a token that can last a lifetime. Don’t waste your money. Truth is that if you have kids or can create something of your own it is much more meaningful than purchasing a dead plant. If plant is what they like or need go to a nursery and that can be replanted and nourished.

2 stars for customer service because they were very helpful when I needed to change my order 20 mins after placing it. I ordered flowers 1.5 weeks prior to delivery date, and I also called to confirm my order 2 days before it was set to deliver. When the flowers arrived at the funeral home, they looked pitiful and pathetic! It was so embarrassing that the card showed that it came from me. It made me look cheap and insensitive. The flowers looked like a 5yr old put it together. I wish there was a place on here for me attach a side by side picture of what I ordered compared to what was delivered at the funeral home. FTD offered me a $25 coupon to give them another chance. Are you kidding me? What an insult! I want my money back! Where can I post a picture to show other reviewers the disappointing flowers?

I ordered 2 Groupons for FTD.com and decided to use one to send my mother flowers, on what would have been her and my father's 50th wedding anniversary (he passed recently from lung cancer). First, the site said my Groupon was invalid and I had to chat with a rep, then it finally worked and then it wouldn't process my credit card (no issues with my card), so I had to chat AGAIN just to place the order (it did go through finally).

So disappointed in this company! I contacted them four times regarding my membership with absolutely no response. I finally got in touch with someone on their phone line and not only did she have zero explanation as to all of my inquiries being ignored and my membership renewal never happening but her response was, "Well I have no idea but if you give me your credit card number I’ll charge it for you now." No thanks! No apologies, not courteous or kind. Did not care in the least about my complaints in regards to being ignored for weeks as a customer with a problem just, "Give me your credit card number." Disgraceful. I work in customer service and I would be fired for such a conversation.

I have ordered the largest bouquet for a very dear friend of mine for work. I purposely order a few days in advance. I receive the confirmation email saying the bouquet has been delivered. My friend has no idea what I was talking about so I called. They told me the florist couldn’t attempt the recipient's number which I left my number purposely and they never called. Promise to deliver the next day, once again the same **. This is very aggravating and disappointing. Never ever had a problem like this before. I will never ever order from FTD again. They were always my go to florist but never again. Makes me sick to the stomach when I try to plan something nice and a nice surprise to a dear friend for her birthday.

My mother had surgery to remove the cancer from her breast. She’s in NC and I’m in NJ. I ordered an arrangement to be delivered for when she returned from surgery. I received 2 emails saying it was delivered. I asked my brother if they came and he said no. I called customer and was told they were delivered. When I said I spoke with the recipient she then asked me to hold so she can look into it. Five minutes she came back and said they can be delivered today. When I asked if I can have the number of the florist they use she told me they are not allowed to disclose that information. At the point I told her I wanted a refund. Big disappointment!!!

I ordered 3 days in advance. They were flowers for a 75th birthday. They were left at the door at 6:45pm. :( Why they couldn’t have been delivered much earlier is extremely disappointing after all the money spent for service and shipping fees. I will never use FTD ever and will let everyone know as well.

(The letter I wrote them) I am absolutely appalled at your service and have no problem screaming it from the rafters on every review site imaginable. I ordered some birthday flowers for a very special person who is turning 86 today out of a recommendation. Wow I wish I never had! Your site quotes US dollars even though it’s a Canadian site and even after shelling out the $125 to deliver the flowers same day to Kelowna I thought, well she’s worth it. I ordered at 9:20 and at 7:30 told she has not received anything. An elderly lady all alone on her birthday. Are you kidding me? So I call and get the line cut off 4 times. Only to be answered when I say I want to place a new order?! Customer service at its best.

I ordered an arrangement. They billed my card. They keep telling me no record of my order #. Then after speaking with a supervisor they said everything was good and my delivery was on its way. Then they call me and said delivery was unable to be delivered. They will try again tomorrow.

On March 29, 2019 I ordered the True Romance Rose Bouquet for our 47th Wedding Anniversary. It was to be delivered on April 1, 2019. I also ordered the “Extra special greeting card” and was charged $4.99. The card turned out to be nothing but a piece of paper size of 4” x 11” poorly copied and folded into 3rds stuck into the bouquet without even an envelope. Your online website shows an honest to goodness greeting card inside an envelope. This really irks me. I could have spent half that much money at the supermarket for a real card. On the scheduled delivery day I checked your website multiple times to see if there might be an ETA on my delivery but there weren’t any notifications. Finally at 3:22 pm I received 2 emails stating that my order was delivered. NOT TRUE! It was nowhere in sight.

A friend lost her sister, so we sent flowers right away. Albertson's florist called to confirm the resident would be home. Got an email an hour later that they were delivered. The next day, I got a call from a very angry and rude DoorDash guy saying he was given the wrong address and he's driving around looking for the house. I told him the flowers were already delivered and he said he couldn't find the address yesterday and no they were not. The florist abbreviated the address so the DoorDash GPS couldn't find it. I called FTD, they told me they were delivered and I told them about DoorDash. They said that was an issue with the florist - basically not their fault. Gave me back "half" the cost of the flowers. Never again. Use ProFlowers before, never had a problem with them.

I placed my order to be delivered to my sister in law a day before the 1st Anniversary of my brother in law (her husbands) death (4/20/19). I received an email the morning of the day the flowers were to be delivered stating that the order would be substituted for something different as the flowers that I chose from the website were unavailable. The email stated that they were sorry for the inconvenience and to contact FTD if I had any concerns.

One of our co-workers had a significant medical event and the office took up a collection to send flowers... What we sent and what arrived couldn't have been more different - it was so embarrassing. I thought I was sending the best of the best - and it was the worst of the worst. Never ordering from FTD again.

Ordered on April 17, supposed to be delivered on the 19th., it never showed. I called. Was told it would be delivered on Saturday before 1. It never showed. It was left on the porch on Sunday and was the worst, ugliest arrangement I've ever seen. I called back, they Guaranteed a better bigger assortment. Today it was dropped off at 6:42 and looks worse than the other one. I spent $80.

While I give James 5 stars, I am upgrading my review to 4 stars, as I should not have to come to a 3rd party for a response, that is a disappointment.

I place an order for pink long stem roses on 4/16 to be delivered on 4/20 for my granddaughter‘s Birthday. The arrangement was never delivered and I was on and off the phone with non English speaking customer service representatives for a total of 6 to seven hours trying to find out about the delivered to be told the arrangement was on the truck and “not to worry” they will be delivered by 8 pm, no delivery at 8 then to be told since it was Easter weekend there were a lot of deliveries and “not to worry” the florist would be making deliveries until 9 pm. Of course the delivery never happened and FTD was unable to contact the florist or the driver. I was again told the arrangement would be delivered on Monday... Of course Monday comes still no delivery. Only a lot of “not to worry” the flowers are on the way.

This company took my $80. Never delivered the plant to a family who JUST lost their loved one, and a month later I found out that it never was received, so when I called them they said, "I'm sorry that plant was on back order," but they never told me that nor did they tell the recipient. Just total lack of responsibility, then when I said when will it be delivered, they said, "Oh it's scheduled for today" but this is a month and a half after it was to be delivered the 1st time. Then come to find out 2 days later after our conversation about that delivery still to this day it has not been delivered.. But they still lack responsibility of this. It is a awful shame how a company can take your money and not have respect for someone's loss of life.

I ordered God's Gift Bouquet on Monday with a delivery date of Friday. I received an email stating the arrangement would be delivered on Friday. Shortly thereafter I received another email stating the delivery would be substituted with something different. I then learned the arrangement was never delivered. I called the 1-800 FTD number to speak to a customer service representative. The representative was nice and appeared to follow a predetermined script. The representative stated the vase was not available. Also stated the arrangement would not be delivered on Friday. Stated arrangement would be delivered on Saturday.

I order a bouquet of flowers on 4-16-2019 for my wife's birthday on 4-20-2019. This was the only gift that I purchased for her. I waited all day on the 20th for the flowers to be delivered. At 7:00 pm I called FTD to find out where my flowers were at. They informed me that they did not have a florist in my area and that the flowers would not be delivered. I can understand that they did not have a florist in the area, but they could have called me so that I could make other arrangements!!! A Birthday only comes once a year. I am so mad that I have to stop typing before I say something horrible.

My last two orders have been terrible. I have been a gold member for several years and until recently have been very satisfied. In February, flowers were delivered in frozen state and never bloomed and died in a couple days. I was sent a replacement set that were beautiful. Today's order never arrived after receiving an email that the flowers were delivered. Either my wife or I were also home all day. When I called customer service I was told that the delivery person took them back to the shop because there was no answer. I have a doorbell camera and was home, the driver never came or went to the wrong house. How can you send me a email that the flowers were delivered then? After speaking with a supervisor allegedly more flowers are going to be added to the arrangement that may come tomorrow. This is totally unacceptable. I doubt I will be usually or recommending FTD in the future.

I tried to use FTD's link to discover ETA 3 times. Never got communication. Wasted all afternoon waiting. When I called customer service, connection was terrible and representative's accent was so thick as to be unintelligible. So I can't tell what he was telling me. Flowers left on front porch without call or email. By this time, I was anticipating problems, so I kept checking the porch. I can't prove it, but I think I was not given what I paid for. I paid for the most expensive of the 3 options and this doesn't look like that. I was planning on ordering 3 arrangements in June, but I like the people I'm giving the flowers to. So, I'd rather go to the supermarket or Trader Joe's and get loose stems. Just as pretty. Less aggravation. Will never use FTD again.

Their service was good overall, but they delivered the flowers for my friend's father's funeral on the wrong day. I gave them a specific time and day. When I asked them what happened, they blamed the florist and the funeral director. If they were going to make any changes, they should have confirmed with me first. I am very upset.

I ordered the most expensive version of this birthday arrangement. I paid over $140 in total. What was received looked nothing like what I ordered. When I complained they said that a replacement would be sent. Nothing was sent. When I complained a second time they did not answer me at all. I feel totally used. This was a horrible experience. I will never use them again.

Think twice before ordering from FTD. I ordered the “BEST” version of the Sweet Surprises bouquet for my grandma’s birthday. What was delivered was WRONG. Not even close. Wasted $85. Will not order from FTD again.

I ordered a beautiful arrangement for my daughter as a Thank You for a wonderful trip she took me on. I ordered the deluxe version which was about 15-16” tall. She received a 7” version completely different from what I ordered. I called, they could not even find the order. I filled out an email form and received an email backing stating how sorry they were and would give me 40% off my next order! Really, no thank you. I sent an email back and if don’t get a refund I will call my credit card company and tell them to dispute the charges. They just can’t continue to treat customers this way! I paid the charges in good faith and to me this is not only False Advertisement on their part but they are taking my money knowing that they are unable to fulfill the order correctly.

Absolutely awful experience. Tries to send a fruit basket as a thank you to my aunt and uncle during a difficult time in my life. They advertised the fruit basket for $30. They then tacked on a $3 and then a $19.99 fee without telling me until I completed the order without realizing. To clarify, that's over half the price of the "item" for "shipping/service" fees whatever that means. I called right away to cancel and refund because they are 1) false advertising 2) taking advantage of customers 3) lying 4) exploiting the system and a business people need and use when they are in pain or having troubles.

Ordered two plant & flowers baskets to show our sympathy spending over $100.00. I didn’t expect the baskets to look identical but the sample had four different plants and then some flowers and at least one I sent had three plants total and a big pink bow for filler. Not near as big and didn’t even compare to the picture. I'm assuming the other one I sent was probably the same. I sent a message to the florist who sent the arrangement with no response. Sent a an email to FTD also and it asked if I’d like a response back which I said yes and still not a word. I should’ve known after reading the hundreds of awful reviews. Photos are what is was supposed to look like and two photos of what was sent. Will never ever use FTD again!!

On 4/1/19 a $30 order for flower delivery was charged to my card. Nobody in my family called to place this order. I called to have the charges reversed, and they wouldn't allow me to reverse the charge until I confirmed my account or order. When I asked to speak with a manager, I was hung up on.

Ordered Flowers on Thursday 04 April scheduled for delivery on 06 April. Got a e-mail stating unable to complete order. Call and spoke with supervisor who promised delivery on 07 April by 0900AM. Called to confirm delivery and was told that not able to complete order and was told they are sorry and would refund my money but this is the worst experience I have had with FTD. I will never use this company again and I hope that others will read this review and think long and hard about using this company. HORRIBLE CUSTOMER SERVICE!!!!

We ordered flowers on Friday around 1 PM. They were supposed to be delivered the same day. Saturday at 10:30 AM, we were notified that they would not deliver our order. They did not even contact us the day we ordered the flowers to let us know. That is totally unacceptable. Here we thought the flowers had already been delivered. Customer beware… You may not get your flowers delivered. Totally unacceptable! When I called to talk to a manager I was totally blown away. The only thing she had to tell me is, "We will refund the service fee." Really... I am not sure why she thought she could keep any of the money, when we didn't receive any product or service. I think that speaks volumes for the type of business this is.

I will never use FTD again. You need to fix your problems prior to offering same day service. I called to request the time my arrangement would be delivered as I spent most of the day waiting for it. I spoke with someone whom could not speak clear English. After a struggling conversation I understood that my arrangement would be delayed as there was a problem with the items not being in stock. Since I was assured that my order was coming the next day.

The flowers delivered were so embarrassing I had to call and apologize. FTD did send a new arrangement and refunded my delivery cost...but still defeats the purpose of the flower bouquet sentiment. I wish I could post a picture...it is so sad!

I am extremely angry and upset because my order that I placed for flowers yesterday was not filled and delivered to my mom for her birthday. This is beyond terrible and disappointing. When I called customer service the representative said, "We are sorry it was not delivered. What would you like? We are sorry it didnt get filled". I'm so angry because NO ONE contacted me to tell me the order wouldn't be filled. If someone let me know I would have ordered the flowers from somewhere else. From a florist who would have delivered them to my Mom on her birthday.

After choosing the perfect floral arrangement to send to my mom for her retirement, the Groupon code I entered at checkout was not accepted because it was "expired or already used", even though I'd purchased it just minutes prior. Live chat support said the code was showing up as valid on their end, but could not help me, so I called to place the order over the phone. Just before placing the order, I was told the flowers could not be delivered on Friday, but could be delivered on Thursday. I didn't want them delivered Thursday because the whole point is to deliver them on my mom's last day of work--Friday. When I asked why they couldn't deliver them on Friday, the representative simply said "I don't know." After spending entirely too much time trying unsuccessfully to place the order, I decided to go elsewhere and refund my Groupon. When I told the phone representative this, I was not even offered an apology.

I ordered flowers for a good friend father's viewing and funeral. On the day of the viewing I got an email saying they had missed the viewing. I called customer service number and was assured that the flowers would be delivered for the funeral. On the day of the funeral after the actual funeral I got an email saying they needed the address of the funeral home. This is ridiculous as I ordered the flowers from the website of the funeral home. FTD totally dropped the ball on a very important event. DO NOT USE FTD IF THE DELIVERY OF THE FLOWERS IS IMPORTANT TO YOU.

Do NOT order from FTD. They will not return your customer service emails. I ordered an extra large arrangement for $127 and it should have been white with pink and blush tones. Hydrangea and roses and small touches of greenery were featured as the photo. I understand that sometimes substitutions must be made, but the arrangement my loved one received, whose husband is dying of stage four cancer, was orange and yellow. And by the way... She hates the color orange. Which I knew ahead of time. I have emailed customer service twice with pictures and my order number on 3/12 and 3/19 and have not heard back. Today is 3/24. This company is unprofessional. And I will share my experience with anyone who will listen.

It was a special moment in my friend life. I was surprising her with a bouquet of flowers. Spoke directly to FTD and instructed them to leave them at her desk as she wouldn’t be in until later. Instead the delivery wasn’t left then they went ahead and called her to inform her she had flowers. Way to ruin a surprise. Customer service didn’t really care they ruined the surprise. They instead read off the same script.

I ordered a bouquet from here. The flowers came the next day just like I wanted and they looked great. However I ordered one that had a unique red vase, the one I received was just a cheap looking clear one with red food coloring in the water. Fairly disappointing. They didn't even say they didn't have it and needed to substitute or anything. Just did it without a word.

On 3/2/2019 I ordered a bouquet of flowers, online via a local florist, to be delivered by 3/5/2019. There were some weather issues in the Midwest at that time so I didn't think anything of it when the flowers weren't delivered that day (3/5/2019). Over a week later the flowers still were not delivered. I emailed the local florist where I had submitted my online order for some information, ie tracking number. I was given the tracking number and tracking information stopped on 3/5/2019 in KY; delivery was to be in WI.